Conduent Incorporated CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
08/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30458
Web Servicemember
On XX/XX/2020 I went to use my Dept of Labor ( DOL ) Way2Go Mastercard debit card ending in XXXX. It was declined. I knew I had received an unemployment benefit just a few days before so I logged into the Go Program app. Upon logging in I saw 36 fraudulent charges on my account, starting on XX/XX/2020 through XX/XX/2020. The majority of the charges were for XXXX XXXX # XXXX ( code for their online purchases ). Most of the charges were purchase and reversal. Unfortunately 5 charges cleared my account. Here are the 5 charges that cleared : XX/XX/2020 {$200.00}, XX/XX/2020 {$380.00}, XX/XX/2020 {$72.00}, XX/XX/2020 {$410.00}, and a second charge on XX/XX/2020 also for {$410.00}. Totaling {$1400.00}. I found the number for XXXX XXXX and called them in hopes they could cancel the orders and they could recoup their merchandise. The representative I spoke with said she was unable to look up the purchases because they were made with my debit card and not a XXXX charge card. I asked if I could be transferred to the finance dept because there must be a way to locate these charges in their system. She placed me on hold and came back on the line saying that she called the finance dept and they had a recording up saying they were out of the office for the entire day. I asked if it was COVID related or if they were closed handling fraud cases, was mine just one of many? She said she was not sure because she was working from home and all she could advise me was to try calling back on XX/XX/2020, and every day after until someone is back in the office but she wasnt sure when the finance dept would even be returning to work. I hung up and called the Go Program to report the fraud on my DOL benefits card. The representative who took my call advised me that he would open a claim. The DOL would then send me a Questionnaire of Fraud in the mail, via USPS. It could take up to 10 days for them to process the request and send me the questionnaire. Upon receipt of the questionnaire, I was to fill it out proving the fraud, and mail it back via USPS. I received the paperwork back on XX/XX/2020. Questionnaire SR Number XXXX. It was due back by XX/XX/2020. Given that XX/XX/XXXX was a Saturday it was unlikely the paperwork would be received by Tuesday. I spent several hours on hold with Go Program to obtain a fax number to send the paperwork in to. Additionally, the Questionnaire of Fraud claimed I was only calling {$580.00} into question for fraud when the total about was {$1400.00} like I originally stated to the representative on the phone when I filed the claim. The rep who gave me the fax number advised me I could simply add the additional amounts to the forms provided, which I did. I went to XXXX and faxed these documents to Go Program Fraud Dept at XXXX Eastern on XX/XX/2020. My paperwork was received via fax by the deadline of XX/XX/XXXX. On XX/XX/XXXX a letter was created by the Go Program stating an investigation was opened on my behalf and I would receive a provisional credit for the {$1400.00} in question. I did not receive this letter until XX/XX/2020, but I did receive the provisional credit on XX/XX/2020. On XX/XX/2020 I went to use my provisional credit to pay out of pocket expenses for my youngest childs medical care. My card was once again declined. I logged into the Go Program Way2Go app once again and discovered that my provisional credit was reversed out of my account. On XX/XX/2020 the amounts of {$410.00}, {$380.00}, and {$200.00} were reversed and on XX/XX/2020 the amounts of {$72.00} and {$410.00} were reversed. Totaling the {$1400.00} in provisional credits. I called The fraud services dept at Go Program and they advised me ( after hours on hold once again ) that XXXX had provided a document stating they believed they had proof it was not fraud and that XXXX reversed my provisional credit, not DOL or Go Program. They also stated XXXX had 10 days to supply proof that it was not fraud. I hung up with DOL and called XXXX XXXX at XXXX on XX/XX/2020. I spoke with XXXX. She assured me that the 5 orders that were processed were in fact marked as fraud in her system. The XXXX order numbers are XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX XXXX. XXXX also advised me that the Dispute Team at XXXX had already sent communication to the investigator on XX/XX/2020 with their findings. She suggested I wait a few more days for DOL and Go Program to respond to their communication. On XX/XX/2020 I received a letter from the Go Program Fraud Services Dept dated XX/XX/2020. It stated The Fraud Services Department has completed an investigation regarding your recent claim. The merchant involved has provided our department with documentation that indicates the transaction ( s ) in question were in fact conducted with your authorization. Based on this information, we can not confirm that fraud occurred. You may request a copy of the documents in which we relied in making our determination. At this point I called XXXX financial back and spoke with XXXX. She assured me, just as XXXX did, that all the transactions were marked as fraud in the XXXX system. She spoke with a supervisor in the Dispute Team at XXXX and that supervisor told her that they sent the information on the fraud to the investigator on XX/XX/XXXX. I asked if I could have a copy of what was sent to the Go Program investigator. I was told that the only way to get a copy would be to submit a police report and get a subpoena. XXXX advised me to try the Go Program again and call back Monday morning when a XXXX supervisor could assist me but that they were not closed for the day. I called the Go Program back immediately and spent 4 more hours on hold. I finally was transferred to an agent on the dispute team. She reviewed all my information and confirmed my case was closed. She advised me that fraud cases are never reopened. Their internal policy is that it is reviewed once, and if its closed and there is still an issue that it is on me to seek reimbursement from the merchant directly. She said that she would also try to email the investigator on my behalf, even though the policy states they do not reopen cases, because it appears my case may have been closed in error. She documented everything I told her, the XXXX order numbers, the phone number to reach XXXX and XXXX at XXXX XXXX, and the Dispute team number at XXXX XXXX. She said that no one ever gets transferred to the investigators, there is no number or email I could be provided but she was try on my behalf. Monday XX/XX/2020 I attempted to call Go Program Fraud Services Dept at XXXX. From XXXX Eastern the phone would ring once, give a busy signal twice, then disconnect. At that point I called XXXX XXXX XXXX at XXXX and spoke with XXXX. He assured me just like XXXX and XXXX that yes these transactions were marked as fraud in his system. I asked him if I could have a copy of the communication sent to Go Program and he told me that only with a police report and a subpoena. I explained to him that after 4hrs on hold on Friday with the Go Program they insisted I must dispute this with XXXX. He advised me that because an investigation was open with my bank, the Go Program, XXXX most definitely could not credit me back for the fraud, despite the fact they know it was fraud. After a little more back and forth, XXXX read me the letter sent to the Go Program. It basically stated that Nordstroms electronic fraud system did not identify the transactions as fraud. It outlined the IP address used, the items purchased, where they shipped, tracking and order numbers, and when the items arrived. The items were sent to a company in Delaware that ships items internationally. I do not work for this company in Delaware, I am not a stockholder in this company, I have never even been to Delaware. The dispute department laid human eyes on the orders and its then that they manually marked the transactions as fraud. They however did not state that in their letter to the investigator. Their standard policy letter is to state that their system did not identify the transactions as fraud, to outline the shipping address, and other information I stated above, and to advise the bank to discuss the findings with the cardholder. XXXX advised me to try Go Program or my bank once again and call him back later in the week if I didnt have a resolution yet and he would continue to work with his supervisor to see what else they could do. He also advised me to look at Regulation E which governs the process of investigating fraud. He stated that it is the obligation and legal duty of the financial institution of the cardholder to do their due diligence and check the information sent by XXXX against their records on file, my address, phone number, etc. After hanging up with XXXX I researched Regulation E at that which point I came about learning about the Consumer Financial Protection Bureau. I spent several more hours on hold with Go Program, repeatedly being transferred to the wrong dept, on accident they claimed. The first agent I spoke with stated a note in my file said spending inconsistent with cardholders spending history. At that point it sounds like Go Program was in agreement, these charges looked suspicious. Around XXXX I finally was put in contact with the Fraud Services. The individual who answered was not a supervisor, before transferring me to a supervisor she wanted to know exactly what I was calling about. I explained how on Friday an agent sent an email to the investigator on my behalf to ask them to reopen my case. She stated there is no way the previous agent I spoke with on Friday could have emailed the investigator. She stated the agents can email supervisors and managers, and managers can email investigators, but no one can call an investigator. She said she had no idea who the previous agent sent an email to, there was no history or tracking on it and there is no chance an investigator would ever reopen a case anyway because it is the internal policy that a case is never reopened. This is not the first time I had made a call and notes mysterious disappeared from my account/claim. She finally transferred me to the supervisor on duty. He stated that the Go Program did not make the determination. He claimed that Mastercard had the representment and made the determination and if I wanted a copy of the documents, they were who had them, not the Go Program. He gave me the number to Mastercard, XXXX. I called and spoke with XXXX. She advised me that Mastercard can not see my transactions because they are not the card issuer, that is XXXX XXXX and the Go Program. She offered to call the Go Program with me on the line to facilitate the conversation. We spent 2 hrs on hold together and never reached a representative at Go Program Fraud Services. At this point it was nearly XXXX XXXX and I needed to get to sleep. She advised me to call back in the morning of XX/XX/XXXX to try again. On XX/XX/2020 I also received 3 more identical letters to the one I received on XX/XX/2020, this time all the letters dated XX/XX/2020. On XX/XX/2020 I called Mastercard again. This time the agent did not offer to call Go Program for me and stated they would not facilitate the conversation because they did not issue the card and I should try XXXX XXXX at XXXX. I immediately tried XXXX and they said they have nothing to do with debit cards, that I absolutely must go through the Go Program. At this point I called the Consumer Financial Protection Bureau ( CFPB ) to initiate this claim. I was advised by CFPB to also file a claim with the State DOL for GA at XXXX. The number goes straight to a busy signal. No answer. I dont want this happening to another person. I have spent 34 days and countless hours on the phone and I still do not have my {$1400.00} back. My Way2Go debit card was mainly used for XXXX XXXX purchases. Large sum purchases at XXXX or high end retailers has never been my purchase or spending history. At least one agent documented that in my file as their own findings, yet that was ignored.
08/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30458
Web Servicemember
On XX/XX/2020 I went to use my Dept of Labor ( DOL ) Way2Go Mastercard debit card ending in XXXX. It was declined. I knew I had received an unemployment benefit just a few days before so I logged into the Go Program app. Upon logging in I saw 36 fraudulent charges on my account, starting on XX/XX/2020 through XX/XX/2020. The majority of the charges were for XXXX XXXX # XXXX ( code for their online purchases ). Most of the charges were purchase and reversal. Unfortunately 5 charges cleared my account. Here are the 5 charges that cleared : XX/XX/2020 {$200.00}, XX/XX/2020 {$380.00}, XX/XX/2020 {$72.00}, XX/XX/2020 {$410.00}, and a second charge on XX/XX/2020 also for {$410.00}. Totaling {$1400.00}. I found the number for XXXX XXXX and called them in hopes they could cancel the orders and they could recoup their merchandise. The representative I spoke with said she was unable to look up the purchases because they were made with my debit card and not a XXXX charge card. I asked if I could be transferred to the finance dept because there must be a way to locate these charges in their system. She placed me on hold and came back on the line saying that she called the finance dept and they had a recording up saying they were out of the office for the entire day. I asked if it was COVID related or if they were closed handling fraud cases, was mine just one of many? She said she was not sure because she was working from home and all she could advise me was to try calling back on XX/XX/2020, and every day after until someone is back in the office but she wasnt sure when the finance dept would even be returning to work. I hung up and called the Go Program to report the fraud on my DOL benefits card. The representative who took my call advised me that he would open a claim. The DOL would then send me a Questionnaire of Fraud in the mail, via USPS. It could take up to 10 days for them to process the request and send me the questionnaire. Upon receipt of the questionnaire, I was to fill it out proving the fraud, and mail it back via USPS. I received the paperwork back on XX/XX/2020. It was due back by XX/XX/2020. Given that XX/XX/XXXX was a Saturday it was unlikely the paperwork would be received by Tuesday. I spent several hours on hold with Go Program to obtain a fax number to send the paperwork in to. Additionally, the Questionnaire of Fraud claimed I was only calling {$580.00} into question for fraud when the total about was {$1400.00} like I originally stated to the representative on the phone when I filed the claim. The rep who gave me the fax number advised me I could simply add the additional amounts to the forms provided, which I did. I went to XXXX and faxed these documents to Go Program Fraud Dept at XXXX Eastern on XX/XX/2020. My paperwork was received via fax by the deadline of XX/XX/XXXX. On XX/XX/XXXX a letter was created by the Go Program stating an investigation was opened on my behalf and I would receive a provisional credit for the {$1400.00} in question. I did not receive this letter until XX/XX/2020, but I did receive the provisional credit on XX/XX/2020. On XX/XX/2020 I went to use my provisional credit to pay out of pocket expenses for my youngest childs medical care. My card was once again declined. I logged into the Go Program Way2Go app once again and discovered that my provisional credit was reversed out of my account. On XX/XX/2020 the amounts of {$410.00}, {$380.00}, and {$200.00} were reversed and on XX/XX/2020 the amounts of {$72.00} and {$410.00} were reversed. Totaling the {$1400.00} in provisional credits. I called The fraud services dept at Go Program and they advised me ( after hours on hold once again ) that XXXX had provided a document stating they believed they had proof it was not fraud and that XXXX reversed my provisional credit, not DOL or Go Program. They also stated XXXX had 10 days to supply proof that it was not fraud. I hung up with DOL and called XXXX XXXX at XXXX on XX/XX/2020. I spoke with XXXX. She assured me that the 5 orders that were processed were in fact marked as fraud in her system. The XXXX order numbers are XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX XXXX. XXXX also advised me that the Dispute Team at XXXX had already sent communication to the investigator on XX/XX/2020 with their findings. She suggested I wait a few more days for DOL and Go Program to respond to their communication. On XX/XX/2020 I received a letter from the Go Program Fraud Services Dept dated XX/XX/2020. It stated The Fraud Services Department has completed an investigation regarding your recent claim. The merchant involved has provided our department with documentation that indicates the transaction ( s ) in question were in fact conducted with your authorization. Based on this information, we can not confirm that fraud occurred. You may request a copy of the documents in which we relied in making our determination. At this point I called XXXX financial back and spoke with XXXX. She assured me, just as XXXX did, that all the transactions were marked as fraud in the XXXX system. She spoke with a supervisor in the Dispute Team at XXXX and that supervisor told her that they sent the information on the fraud to the investigator on XX/XX/XXXX. I asked if I could have a copy of what was sent to the Go Program investigator. I was told that the only way to get a copy would be to submit a police report and get a subpoena. XXXX advised me to try the Go Program again and call back Monday morning when a XXXX supervisor could assist me but that they were not closed for the day. I called the Go Program back immediately and spent 4 more hours on hold. I finally was transferred to an agent on the dispute team. She reviewed all my information and confirmed my case was closed. She advised me that fraud cases are never reopened. Their internal policy is that it is reviewed once, and if its closed and there is still an issue that it is on me to seek reimbursement from the merchant directly. She said that she would also try to email the investigator on my behalf, even though the policy states they do not reopen cases, because it appears my case may have been closed in error. She documented everything I told her, the XXXX order numbers, the phone number to reach XXXX and XXXX at XXXX XXXX, and the Dispute team number at XXXX XXXX. She said that no one ever gets transferred to the investigators, there is no number or email I could be provided but she was try on my behalf. Monday XX/XX/2020 I attempted to call Go Program Fraud Services Dept at XXXX. From XXXX Eastern the phone would ring once, give a busy signal twice, then disconnect. At that point I called XXXX Dispute Team at XXXX and spoke with XXXX. He assured me just like XXXX and XXXX that yes these transactions were marked as fraud in his system. I asked him if I could have a copy of the communication sent to Go Program and he told me that only with a police report and a subpoena. I explained to him that after 4hrs on hold on Friday with the Go Program they insisted I must dispute this with XXXX. He advised me that because an investigation was open with my bank, the Go Program, XXXX most definitely could not credit me back for the fraud, despite the fact they know it was fraud. After a little more back and forth, XXXX read me the letter sent to the Go Program. It basically stated that Nordstroms electronic fraud system did not identify the transactions as fraud. It outlined the IP address used, the items purchased, where they shipped, tracking and order numbers, and when the items arrived. The items were sent to a company in Delaware that ships items internationally. I do not work for this company in Delaware, I am not a stockholder in this company, I have never even been to Delaware. The dispute department laid human eyes on the orders and its then that they manually marked the transactions as fraud. They however did not state that in their letter to the investigator. Their standard policy letter is to state that their system did not identify the transactions as fraud, to outline the shipping address, and other information I stated above, and to advise the bank to discuss the findings with the cardholder. XXXX advised me to try Go Program or my bank once again and call him back later in the week if I didnt have a resolution yet and he would continue to work with his supervisor to see what else they could do. He also advised me to look at Regulation E which governs the process of investigating fraud. He stated that it is the obligation and legal duty of the financial institution of the cardholder to do their due diligence and check the information sent by XXXX against their records on file, my address, phone number, etc. After hanging up with XXXX I researched Regulation E at that which point I came about learning about the Consumer Financial Protection Bureau. I spent several more hours on hold with XXXX XXXX, repeatedly being transferred to the wrong dept, on accident they claimed. The first agent I spoke with stated a note in my file said spending inconsistent with cardholders spending history. At that point it sounds like Go Program was in agreement, these charges looked suspicious. Around XXXX I finally was put in contact with the Fraud Services. The individual who answered was not a supervisor, before transferring me to a supervisor she wanted to know exactly what I was calling about. I explained how on Friday an agent sent an email to the investigator on my behalf to ask them to reopen my case. She stated there is no way the previous agent I spoke with on Friday could have emailed the investigator. She stated the agents can email supervisors and managers, and managers can email investigators, but no one can call an investigator. She said she had no idea who the previous agent sent an email to, there was no history or tracking on it and there is no chance an investigator would ever reopen a case anyway because it is the internal policy that a case is never reopened. This is not the first time I had made a call and notes mysterious disappeared from my account/claim. She finally transferred me to the supervisor on duty. He stated that the Go Program did not make the determination. He claimed that Mastercard had the representment and made the determination and if I wanted a copy of the documents, they were who had them, not the Go Program. He gave me the number to Master card, XXXX. I called and spoke with XXXX. She advised me that Mastercard can not see my transactions because they are not the card issuer, that is XXXX XXXX and the Go Program. She offered to call the Go Program with me on the line to facilitate the conversation. We spent 2 hrs on hold together and never reached a representative at Go Program Fraud Services. At this point it was nearly XXXX XXXX and I needed to get to sleep. She advised me to call back in the morning of XX/XX/XXXX to try again. On XX/XX/2020 I also received 3 more identical letters to the one I received on XX/XX/2020, this time all the letters dated XX/XX/2020. On XX/XX/2020 I called Mastercard again. This time the agent did not offer to call Go Program for me and stated they would not facilitate the conversation because they did not issue the card and I should try XXXX XXXX at XXXX. I immediately tried XXXX and they said they have nothing to do with debit cards, that I absolutely must go through the Go Program. At this point I called the Consumer Financial Protection Bureau ( CFPB ) to initiate this claim. I was advised by CFPB to also file a claim with the State DOL for GA at XXXX. The number goes straight to a busy signal. No answer. I dont want this happening to another person. I have spent 34 days and countless hours on the phone and I still do not have my {$1400.00} back. My Way2Go debit card was mainly used for XXXX XXXX purchases. Large sum purchases at XXXX or high end retailers has never been my purchase or spending history. At least one agent documented that in my file as their own findings, yet that was ignored.
11/29/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • TN
  • 38301
Web
On XX/XX/2023 I placed a "small grocery and household items" order on the merchant website XXXX. The merchant XXXX uses a different merchant known as XXXX to fulfill their orders. Which means if you shop with XXXX online, XXXX will send your order to XXXX and have one of their contractors to shop and deliver the order. After, I placed my order I tried to monitor my order online as Ive usually done in the past. XXXX usually sends customers a link to monitor their order. I never got a link to monitor my order. I informed XXXX that I updated the email on my account so the link could have been sent to my old email address. I asked them on several occasions via chat to resend me a link for the person who is shopping my order just so I can monitor what they are selecting and to see if they are following the notes I left on my order. Too my surprise every agent I spoke with didnt know how to help me. The agents via the chat for XXXX kept giving me the run around and some where even behaving as if they didnt want to deal with the issue at hand. When this happened, I had a terrible feeling something would go wrong with this order. Ive used XXXX services in the past and they usually provide good services so Im not sure why everything was awful this time. So, after not one agent seem to try and help me get a link to monitor my order. And a link to your order is basically a link that lets you communicate with the shopper and you can even see the items they have selected. I never got a link and I even told the agents via chat for XXXX that I wasnt able to use the mobile app since my phone was off. I placed my order on their website and when you log in on the website it only shows me what I ordered and not what the customer is selecting and I couldnt chat with the shopper. Okay, so when my daughter and I logged back into the website to see if the order said it was out for delivery we saw that it was on the way. We waited and waited for the order and we left delivery instructions on the website that clearly said, "deliver to my back door and place bags inside the black card on my back porch". Those are the same delivery instructions we use for EACH AND EVERY ORDER! So, we check the order online via a computer and we saw that our ordered said "Delivered". We checked our front and back porch and we had no bags. So, we started to look around outside the door and noticed some bags across the way from us on someone elses back porch. My XXXX-year-old daughter had to run all the way to someone else house and collect the bags that were left. It was extremely cold and we didnt even know how long the bags were sitting at this neighbors house who doesnt live beside us but in front across the field from us. So, my daughter collected the bags and brought them inside. I logged back into the XXXX XXXX website and saw that our final receipt updated. The final receipt updated after our order was delivered. The final receipt showed that the shopper ADDED a ton of items to our order that we did not request nor did we receive. Also, the shopped did not follow the notes I left on each and every item I ordered, nor did she follow my drop off request. The shopped added so many items to my final receipt as a "SUBSITUTION" yet those items she added made no sense on why she would even purchase the items. In example, the she added XXXX in the amount of XXXX and XXXX XXXX XXXX XXXX XXXX in the amount of XXXX when the only chips we ordered was XXXX XXXX XXXX XXXX in the amount of XXXX which she did buy and deliver to us. The XXXX and the XXXX XXXX XXXX we didnt receive nor was it in any of the bags. We only got the XXXX XXXX XXXX XXXX. Next, she added XXXX 100% pure beef patty quarter pound burgers for XXXX which we did not order and the only beef we ordered was a small pack of ground beef for XXXX which we did receive when she delivered. So, it didnt make sense that she found the small pack of ground beef we wanted and then turn around and add a bag of XXXX pure beef patties that we never asked for. We did receive the XXXX beef patties when she delivered yet was never a part of our order nor should it have been added. Next the shopped added 3 gallons of XXXX 2% reduced Fat Milk for XXXX and we never ordered any milk. The only liquids we ordered were two bottles of XXXX water. Once again, why would she add 3 gallons of milk to our order. When she delivered we did not receive the milk in any of the bags. Next, the shopper added 3 bottles of XXXX XXXX XXXX for XXXX and once again we never asked for any soda and as I stated before we only bough two bottles of water which the shopper found in the store so it didnt make sense on why she added soda. When the shopper delivered there was no soda in any of the bags and the only liquids we received was the two bottles of water. Next, the shopper added a box of cereal known as the XXXX XXXX XXXX XXXX XXXX for XXXX to our order and we never ordered any cereal. The only breakfast we ordered was a small box of breakfast bars called the XXXX XXXX XXXX XXXX XXXX XXXX for XXXX which the shopper did find in the store and purchase. So, once again it made no sense why she added a box of cereal to our order. When she delivered we did not receive a box of cereal in any of the bags we only got the breakfast bars we originally ordered. Next, the shopper added a HUGE TUB of of margin thats 45oz this item is called XXXX XXXX XXXX XXXX and it costed XXXX. We NEVER ordered any type of oil spread or butter so this made no sense on why she would add this to my order. When the shopper delivered this item was in our bags yet we never ordered it and I would never in my life buy this kind of a product. Next, our XXXX Ice cream that we order called the XXXX XXXX ice cream that costed XXXX I requested a refund since it was melted and we didnt trust eating it since it was left at another residence. Too be quite honest we didnt trust eating none of the items we bought as I honestly felt that the shopper was someone who messed my order up on purpose. I reported this matter to XXXX via the chat over 20+ times and each time they gave me the run around. The first agent I spoke too informed me that she would refund the whole order after all the stress we had gone through and how we didnt trust that the food or items had been tainted by the shopper or since it was left at another residence. The XXXX agent sent me an email saying she would refund my whole order and she said in the chat to throw everything out. I told the XXXX agent via chat to send someone back to my apartment to pick up the bags that they left at another residence and refund my money as at that point I no longer any of it as I was Disgusted and upset regarding this whole ordeal. The XXXX agent told me in chat that she couldnt send the driver back to get the bags and to just throw them away. Also, for this whole order I paid using two methods. My first method was my XXXX known as XXXX XXXX in the amount of XXXX and the second was using my XXXX XXXX XXXX XXXX card in the amount of XXXX XXXX. So, when the agent told me she would refund the whole order, I noticed that they refunded my XXXX known as XXXX XXXX back to my card in the amount of XXXX and I see that I had two small pending payments back for less than XXXX back to my XXXX XXXX XXXX card. Next, on the morning of XX/XX/23 I log in to the XXXX website and saw that XXXX not only recharged me for the whole order but also recharged me for all those items the shopper added to my order that I DIDNT ASK FOR nor did we even receive when she delivered. Okay, so on XX/XX/23 and XX/XX/23 I chatted with around 20 agents via chat for XXXX trying to resolve this issue and I had two agents trying to force me to take a store credit. I told them I shouldnt be charged for these items and should be refunded after everything that happened from the shopper leaving the items at someone elses residence, to the shopper adding stuff to my order and either keeping the items or delivering it to someone else. I also informed XXXX via chat that since the shopper messed up our order and didnt follow any of the instructions from delivering nor shopping instructions that I didnt want to give her a XXXX tip and asked that they send me a link to remove my tip. XXXX told me to contact XXXX to adjust the tip and when I contacted XXXX they told me only XXXX can adjust the tip. I had to go back and forth about EVERYTHING with this order. No one helped me remove my tip nor did they help me resolve this issue. And to add injury to insult an agent for XXXX VIA chat had the nerves to force a XXXX credit on my account after I told her and other agents I didnt want a credit since I will never shop with them again. I have reason to believe that the agent forced the credit on my account because she realized they refunded my XXXX from my XXXX XXXX card then they charged this whole order to my XXXX XXXX XXXX card. None of this makes sense, I asked them the morning of XX/XX/23 why would they refund my XXXX XXXX back to my card then charged this whole order including the stuff we never received or asked for for to my prepaid debit card. I honestly believe that the agents for XXXX is behaving in a corrupt, deceitful and disgusting manner. Every interaction with them to try and resolve this matter they acted like they dont know anything and they keep giving me the run around telling me to contact XXXX when Im their customer and not XXXX. Lastly, when I filed my complaint with XXXX on what their shopper did and how she added stuff to my order and either kept the stuff or gave them to someone else a manager at XXXX name XXXX told me that the shopper also messed up other peoples orders and how they received other complaints. XXXX said I should be refunded. Overall, Im so upset at XXXX and how they behaved and I even want to sue them. I wholeheartedly believe that XXXX and XXXX did this event on purpose and I believe that this is all a set up. When I grocery shop inside XXXX I have employees watching and following me around and strangely when I shop online at the same store they kept giving me a hard time, lying to me and giving me the run around. XXXX is corrupt, their employees are poorly trained and XXXX basically hires anyone. The shopper who shopped my order just started working for XXXX about 3-4 months ago which is what a manager for XXXX stated. I want a full refund for my order after all that I went through and emotional damage. We are scared to even eat or use the stuff we bought since everything was left at someone else apartment. XXXX is wrong for how they handled this matter. How can they allow anyone to add items to someone order that they never asked for nor was it a substitute of any kind but the shopper just went in started adding items and then gave us a high bill? On top of this XXXX is trying to make us foot the bill as they recharged my card for everything. Which doesnt make sense because they refunded my food stamps back to my card then charged my card all over again for the full amount.
02/28/2023 No
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • KY
  • 40031
Web
As summary to the lengthy notes below : our company, to which I am the President ofXXXX entered into a service agreement with Xerox Corporation in XX/XX/XXXX for the service of a business copy machine. We agreed to pay a specific rate per copy/print made, with one rate for color copies and one for black prints. We are not billed any other feesonly the per-copy rate. Each month, Xerox sends a bill with a specific copy count listed, then extended out to show the amount due based on color versus black. We paid our bills on time, every month from the contract start of XX/XX/XXXX through XX/XX/XXXX. In XXXX of XXXX, we noticed our bills changing dramatically ( by 900 % ), and contacted Xerox about the billing discrepancy. We have since provided documentation proving the factual copy counts are much lower than their reported counts, but they have closed the dispute, saying they will adjust the bill slightly, but want to collect the majority of the over-billings. They state they just realized the bills they generated and sent to us XXXX XXXX XXXX were lower than they think they should have been. They feel they can now correct their error and back-bill us through current mis-represented copy count numbers XXXX XXXXpresent. Until the sudden billing change in XX/XX/XXXX, our bills were paid as received, on-time. The newly stated billing shortage on Xerox 's part, if there is one, is not our responsibility to correct. Each bill that was sent to was paid, and paid on-time. As a consumer I have 60 days to dispute a charge, and as a vendor or creditor, they can not change their bills after they've been paid in full, 22 months later. Xerox has closed the dispute and is now pursing collections for the over-billed amount that we do not rightfully owe. They have re-created invoices for 22 months, of NEW amounts due, and expect us to pay the new balances. Through this research we were able to prove that Xerox has over-billed for {$11000.00} between XX/XX/XXXX and XX/XX/XXXX. This amount continues to grow as we are receiving bills every month with erroneous copy counts. To compound the issue, they have now re-spooled all invoices in the 22 month period, re-applying our payments to invoices with incorrect and changed amounts. These amounts do not match what we paid for each stated invoice. They are misleading with their billing, with their accounts receivables, and now their debt collection. DETAIL OF COMMUNICATION : Disputed Invoices : Invoice # Date Total Billed Charge Description XXXX XX/XX/XXXX {$10.00} Meter not installed fee XXXX XX/XX/XXXX {$1800.00} Based on copy counts XXXX XX/XX/XXXX {$10.00} Meter not installed fee XXXX XX/XX/XXXX {$1800.00} Based on copy counts XXXX XX/XX/XXXX {$5500.00} Based on copy counts XXXX XX/XX/XXXX {$10.00} Meter not installed fee XXXX XX/XX/XXXX {$2600.00} Based on copy counts XXXX XX/XX/XXXX {$25.00} Late Fee XXXX XX/XX/XXXX {$10.00} Meter not installed fee XXXX XX/XX/XXXX {$2100.00} Based on copy counts XXXX XX/XX/XXXX {$290.00} Late Fee Total {$14000.00} We have paid the following amounts towards each invoice, based on verified counts from Command Workstations logs : Invoice # Date Agrees to Pay Dispute Reason XXXX XX/XX/XXXX {$0.00} Will not pay XXXX XX/XX/XXXX {$560.00} Invoice was not based on verified copy counts XXXX XX/XX/XXXX {$0.00} Will not pay XXXX XX/XX/XXXX {$630.00} Invoice was not based on verified copy counts XXXX XX/XX/XXXX {$1000.00} Invoice was not based on verified copy counts XXXX XX/XX/XXXX {$0.00} Will not pay XXXX XX/XX/XXXX {$2100.00} Invoice was not based on verified copy counts XXXX XX/XX/XXXX {$0.00} Will not pay late fee XXXX XX/XX/XXXX {$0.00} Will not pay XXXX XX/XX/XXXX {$640.00} Invoice was not based on verified copy counts XXXX XX/XX/XXXX {$0.00} Will not pay late fee Total {$5000.00} ( {$4300.00} paid XX/XX/XXXX, {$640.00} balance due ) DISPUTE HISTORY AND NOTES : XX/XX/XXXX Maintenance contract began. We own our machine. The maintenance contract is billed solely based on usage. XXXX XXXX XXXX We received monthly bills and paid those invoices on time and in full. XX/XX/XXXX We contacted our account rep to discuss a sudden billing change for the maintenance contract on our Xerox 550 production machine. We expressed concern that our maintenance bill amount had gone from approximately $ 133/month to over $ 1800/mo, without notice or due cause. The maintenance contract is billed each month based on usage, and the usage listed on the bill received did not reflect our actual usage. XX/XX/XXXX Our rep advised that she had reached out to our past rep, and he explained that we are not under a maintenance agreement at all. After we corrected the reps by explaining we do have a contract, Xerox asked us to provide copies of our invoices so it could be researched. On XX/XX/XXXX, the invoices were supplied to Xeroxwhich we will note should be a responsibility of the service provider. XX/XX/XXXX Our rep then reached out to state Xerox 's listed meter reads ( or copy counts ) for the machine, and asked us to verify. Here are the results from XX/XX/XXXX : Xerox stated color copy counts read 382,048 vs the actual read of 433,899 Xerox stated black copy counts read 166,163 vs the actual read of 270,341 Even noticing the discrepancy, Xerox did not send a tech out to correctly record the meters. XX/XX/XXXX Our rep emailed stating he would look into the issue, and that it would take weeks to hear back. It was discussed that the discrepancy must have come from an incorrect initial meter read at the beginning of the contract. XX/XX/XXXX Our rep again contacted us and asked for photographs of the machines meter reads. These were supplied as requested. We noted they had just printed almost 150,000 mono impressions for political mailers, which was completely out of the norm our their use. The meter reads were : Color copy counts : 435,341 Black copy counts : 423,087 ( Note : Xerox invoices showed the reads on the most recent invoice to be 398,488 and 170,363 respectively for color and black. ) ( No communication for the next month ) XX/XX/XXXX We contacted our rep by email requesting : A copy of signed maintenance contract Removal of all late fees, because they accrued during the dispute investigation Correction of online billing to correctly list any invoices from XX/XX/XXXX and XX/XX/XXXX as current or paid, because the online system showed them as unpaid, despite Xerox verbally agreeing the account was current Correction of online billing to remove invoices from XXXX and XXXX totaling {$2400.00}, as Xerox had verified those as incorrect and not due. Creation of payment plan offer from Xerox so we could address the balance due in a reasonable timeframe Removal of {$10.00} per month charge for manual meter reads Set up of the machine under contract for electronic meter reads, as it was intended from the contract start. XX/XX/XXXX Our rep acknowledged the requests and offered to get each item taken care of. XX/XX/XXXX Our rep stated in email that Xerox would not be able to adjust any bills in dispute. At that time, we chose to investigate on our own and contact legal representation. Our Command Workstation logs show all jobs printed with date and time stamp, user who created the job, number of pages, page size and color/black usage. We then compared the totals of our logs to each invoice and noted discrepancies. This process took weeks to complete. XX/XX/XXXX Our rep emailed XXXX to announce the bills from XXXX and XXXX were removed from the online billing account, so they would not show as due. ( Note they are still showing as due in our account as of XX/XX/XXXX. ) XX/XX/XXXX We had yet to receive a payment plan for the balance due, and chose to pay the balance due based on the verified copy counts from Command Workstation logs. We paid a total of {$4300.00}, which was the correct per-copy rate times the factual number of copies/prints made. We omitted late fees from this payment. XX/XX/XXXX The most recent invoice for XXXX activity was received, and false copy count numbers were again billed. A clear marker of the disparity is the machines color meter read. XXXX states the final meter read on XX/XX/XXXX was 476,582. The machines meter read 10 days later on XX/XX/XXXX was just 454,361. My client again downloaded the job logs to find that they were charged for 19,230 color impressions versus the actual job logs stating 5,505 color impressions. XX/XX/XXXX We provided a written formal dispute notice for 11 bills received between XX/XX/XXXX and XX/XX/XXXX. Since receiving bills in XXXX, we have also added them to the dispute. XX/XX/XXXX We received a resolution from Xerox stating : " I have received your request to process credit for the late charge invoices XXXX, XXXX, and XXXX. An internal credit was processed in the account in order to remove the late charge invoices mentioned above based on the adjustments previously process under source invoices XXXX, XXXX, XXXX, XXXX. We have appealed the resolution, and are reporting the situation for unfair collections practices. We continue to receive late fees during this dispute. '' " Meter read usage was underestimated during all this time, in this case almost 2 years since installation date. When current and valid meter read was reported by the customer back on XX/XX/XXXX ( Color 434276, Black 290380- meter read charges billed via invoice XXXX for {$5500.00} ), the system billed the usage to current, in this case generating a high-amount invoice based on what was explained, since meters were not reported for almost 2 years and they were underestimated all that time. See copy of spreadsheet attached to check the meter read trend, for further details. This unit does not bill a monthly allowance, however meter rate increase is effective every year ( meter rate effective from XXXX to XX/XX/XXXX ) since unit was installed back on XX/XX/XXXX, so if reversing all invoices showing an incorrect/estimated meter read ( since wrong estimation started ) and processing the rebill, the meter read usage up to date will be distributed among all invoices affected with the applicable meter rate billed on each. '' They have now re-spooled 22 months of bills, with again estimated copy counts, new amounts due, and are expecting all bills to be paid. They are turning the account over to collections.
02/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 34747
Web
In XXXX, I received payments from the Florida unemployment program through the Way2Go program through XXXX. I registered the card they sent to their online app. After logging in a few times, my username and password stopped working, despite using the exact same username and password. I called the customer service number on the back of the card. I was told the agents could not reset the password, and I would have to wait for someone to call me back. They could not tell me when I would get a call back so I gave them a time frame I could be available. I received a call back that was at a time I said I would not be available. I called back several more times and I would get the subsequent call backs at times I said I would not be available. When I called the customer service number, no matter what option I pressed, it would not allow me to connect with an agent, so I had to call many times before I learnt the exact sequence of numbers to actually get an agent. I gave up trying to get back into my online account. At that point, I called back to inquire how I could get money out of my account and was told I could go to an ATM. I was given directions to set a pin, but the directions given were not accurate. I had to call back several more times to get accurate directions. I set a pin and went to the ATM to take out money as a test, and it worked. I then tried to take the exact amount of money I needed and despite using the exact same pin, the second time the machine said my PIN didnt work. I had to call several times to customer service, and each time I was given different directions to reset it, which did not work. After many phone calls, I was connected to a manager named XXXX who gave me the option to receive a new card in the mail. This call took hours as I could hear XXXX typing each letter for the form very slowly. The new card arrived and not wanting to have the same issue as last time, I elected to withdraw money on the card at a bank. I called customer service to inquire about fees associated with this and was given completely different answers depending on the agent. After withdrawing the money, I called to see if I had been given fees because gaining access to my online account had never been resolved and I couldnt view the account. I was told I had been given fees for the bank withdrawal. This is despite the fact that according to the fee schedule I had had to look up because agents could not give me a straight accurate answer, I should not have because they had been done in the same month as a deposit and at a XXXX member bank. I called to put in a ticket to be refunded. I had to call several times because I could either not connect to an agent, hung up on, told a ticket was put through when it was not, and even had one agent inexplicably get angry that I had asked for a refund of the fees. He screamed at me about how dare I ask for a refund for a few dollars. When I said that banks must have a dispute process for erroneously charged fees, he interrupted me and told me there was no option to do that and hung up. I finally was connected to a manager named XXXX who like XXXX took over hours to type up a simple refund ticket. I also asked for all available statements up to that date to be sent to me. I was told they would be mailed. However, I received incomplete email statements. I called back to inquire on the ticket and was told it was not put through properly and it had to be put through again. I also asked for paper statements for all months the account had been opened to be mailed to me. I then received several statements in the mail for the exact same month. I then called again to inquire about the statements and refund ticket. I was told the proper statements would be sent to me again, but they were not. I was also told the refund escalation was still pending. I then inquired about other any fees, and was told I was given fees for calling customer service despite the fact that phone fees are not listed on the fee schedule for Way2Go Florida and are shown as {$0.00}, and the only reason I had had to call so many times was because of the customer services staggering and unreal incompetency. I put in another ticket for a refund of the phone fees, but when I asked if I would incur more fees for calling to follow up, I was told yes. I asked how I could avoid those fees when the simplest issues took so many calls to resolve and I had to keep calling back to follow up, I was told they didnt know. At that point ( beginning of XXXX ) I gave up with their customer service. I had called many times and spent many hours dealing with their impossible phone system that made it almost impossible to reach an agent ( while also being charged for those phone call despite that being listed as {$0.00} on the fee schedule ), dealing with their grossly incompetent, dishonest, and rude agents who couldnt resolve a simple issue requiring me to call multiple times and charging me for those calls. At that point, I found a number for Conduent corporate and called. I reached their security desk who said they take calls of complaints from Way2Go cardholders. The security agents I spoke with said they get constant complaints from card holders over the horrific Way2Go customer service. They said that someone from Conduent would reach out to me, but was not given an actual day or time. I then received a phone call that I missed. I called several more times initiating callbacks that I missed because I wasnt available when they called and I didnt know when Conduent would call. I then escalated my complaint with the security desk several times before I finally received another number for Way2Go escalations customer service tier. I called this number and spoke to a manager about my account. I was told the tickets and escalations I had put through previously for the refunds of erroneously charged bank teller and phone call fees were just never answered and would have to be resubmitted. I was told the amount of fees I had been charged were even higher than I was originally told by their horrible first tier customer service. I was finally given access to my online account and saw the fees I had been charged were even higher than the manager on this phone call had told me. I called back to follow up on the escalations for the fees to be refunded that I had submitted on the previous phone call and was told they would not be refunded. This is despite the fact that the bank teller fees were erroneously charged and the phone call fees are not even listed on the fee schedule. That was in XXXX. I gave up at that point and am submitting the complaint here. To this day, I have never gotten a refund of those fees or proper statements, despite spending dozens and dozens of hours trying. The resolution I am seeking is a refund of all charged fees, the balance on the account to be mailed to me as a check, the account to be closed, and all statements from first to last month the account was open to be mailed to me free of charge. There are a plethora of negative reviews for Way2Go/Conduent expressing the same or similar experiences to mine in regards to the erroneously charged fees and impossibility of getting them refunded, online accounts suddenly not working and the impossibility of getting them fixed, being given inconsistent and inaccurate information on fees and rights of cardholders by customer service, impossibility in getting statements and accurate information on account balances and fees charged, impossibility in reaching or difficulty in communicating with customer service, PIN numbers not working at ATMs requiring new cards to be sent in the mail at a fee ( although my second card was sent free after I demanded it ), and horribly rude and inept customer service that cant solve even the most basic of issues and require many follow ups that not only go nowhere, but charge for phone call even if not listed as a fee listed in the fee schedule. It becomes an impossible cycle that one can never get out of unless you give up, because there are no options for getting anything resolved internally, even if escalated to a corporate tier. Even finding the numbers to try with corporate takes many hours. I have seen in many online complaints even more serious issues like theft of funds that Conduent makes impossible to get back and refuses to refund. My opinion is that Conduent is very aware of all this given what their security agents have said about the number of complaints they get via phone from cardholders, the amount of complaints online, and lawsuits that have been filed against them. My opinion is that Conduent has purposely set up a system where they create problems with cardholders accounts only they can solve, but wont so they can make a profit on the erroneously charged fees and the many necessary follow up phone call, and then charge fees for those phone calls. In my and many others experiences, they make it extremely difficult to reach customer service and impossible to get issues actually solved, but still charge for these phone calls. Their first tier customer service is abysmally incompetent, dishonest, and belligerent. Their second tier customer service is nicer and more competent, but powerless to actually resolve anything. They contract with government agencies whereby people who are on government programs need their cards, and in many cases, have no other choice. Even if each customer is charged a few dollars in fees, in my experience, they have proven impossible to actually get back even when erroneously charged, and all those fees together are a profit that is unimaginable. In my opinion, they are preying on vulnerable people.
04/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 74137
Web
I receive the Way2Go debit card. I am told by an XXXX rep, XXXX XXXX on XX/XX/2020 to activate my debit card. XX/XX/2020 at XXXX XXXX CST - I called the number on the back of the card, XXXX. The phone line hung up on me. XX/XX/2020 at XXXX XXXX CST - It answers via an automated voice messaging system by saying to enter your card number. I entered my card number. It says to enter your PIN. So I entered my PIN. Then it gives me a total balance of my card. ( I never pushed an option on the phone to get a balance on my card. ) Then it says to dial 8 to speak to a representative. I push option 8 and wait for over 45 minutes on hold. While on hold on the phone, I log into my account on line. Customer Service Representative, XXXX, answers the phone. I told him that I need to set up direct deposit but am having trouble on their website. I told him that when I am on their website, it has a tab in the upper right, " Settings '' When you click on the top tab " Services '', it has a drop drown. If you click on " Program Documents '' from this drop down, it shows a page that has a pdf document titled " XXXX XXXX XXXX Form XXXX '' When you click on that link, the document doesn't open but takes you back to the log in page. I told XXXX that I want direct deposit set up. During this conversation, XXXX told me he would input a ticket for the webpage issue. He told me he will also entered a ticket for the automated phone call message since they system automatically set up my debit card without giving me the option to activate it or not, all I wanted to do was speak to a customer service rep to set up direct deposit. He said I can either do it online ( of which the pdf form link was not working and not opening to the form ) He also said I can call the automated line to set it up. I told him I already attempted that but the automated line disconnected the call. XXXX entered the two IT ticket issues and told me both issues would be resolved in less than 2 hours. He told me to call the automated line back for any more questions. XX/XX/2020 at XXXX XXXX CST - I called the number on the back of the card, XXXX. The phone line hung up on me. XX/XX/2020 at XXXX XXXX CST - I called the number on the back of the card, XXXX. It answers via an automated voice messaging system by saying to enter your card number. I entered my card number. It says to enter your PIN. So I entered my PIN. Then it gives me a total balance of my card. ( I never pushed an option on the phone to get a balance on my card. ) Then it says to dial 8 to speak to a representative. I push option 8 and wait for over 45 minutes on hold. Customer Service Representative, XXXX, answers the phone. I explained to him of the issue of trying to get direct deposit enrolled through the automated phone line and the uatomated line would hang up on me. We verified the steps to take on the automated line, and he stayed with me on the line while I went through the SAME EXACT STEPS he told me and the automated line hung up on me again. XXXX did not call me back and my issue had not been resolved. XX/XX/2020 at XXXX XXXX CST - I called the number on the back of the card, XXXX. The phone line hung up on me after having me on hold for 9 minutes. XX/XX/2020 at XXXX XXXX CST - I called the number on the back of the card, XXXX. It answers via an automated voice messaging system by saying to enter your card number. I entered my card number. It says to enter your PIN. So I entered my PIN. Then it gives me a total balance of my card. ( I never pushed an option on the phone to get a balance on my card. ) Then it says to dial 8 to speak to a representative. I push option 8 and wait for over 55 minutes on hold. Customer Service Representative, XXXX, answers the phone. I ask XXXX to speak to a Manager. The Manager, named XXXX answers the phone. I explained to XXXX the issues. XXXX said his rep number is XXXX. He said he can not help me. He said he can not check the issues on the XXXX tickets either. He refused to escalate the issue. He refused to try to find out what the problem is on the IT side. He refused to issue anymore tickets. XXXX hung up on me. XX/XX/2020 @ XXXX XXXX CST - I get a call from XXXX in XXXX, NY ( caller ID on my phone, but a white pages reverse search look up shows the call came form XXXX, NY ) They left a voicemail message. It was XXXX from the Way2Go card department of Website and Mobile Support ). He said he had an update regarding my IT tickets and to call them back at the number on the back of my card, XXXX. XX/XX/2020 @ XXXX XXXX CST - I called the number the other Way2Go card number that is also advertised on the XXXX website, which is different from the number ont he back of the Way2Go card. I called XXXX. It answers via an automated voice messaging system by saying to enter your card number. I entered my card number. It says to enter your PIN. So I entered my PIN. Then it gives me a total balance of my card. ( I never pushed an option on the phone to get a balance on my card. ) Then it says to dial 8 to speak to a representative. I push option 8 and wait for 1 hour and 15 minutes on hold. Customer Service Representative, XXXX, answers the phone. I repeated the same issues to him and he inputs 2 IT tickets. 1. IT ticket number : XXXX - Description of IT Ticket - To have the Balance inquiry fees removed from my account and credit me back the fees. 2. IT ticket number : XXXX - Description of IT Ticket - Tell us a reason why I can't download the Direct Deposit form form the website. He asked me for my user login name of which I gave him. He said to call back the next day because both issues will be resolved in less than 2 hours. XX/XX/2020 @ XXXX XXXX CST - I receive a call from XXXX, who is the website assistant with the Way2Go card company. She said she is only calling about IT ticket number XXXX. She mentioned that I was having trouble logging in. I said, no that is NOT the issue. She said this is what the IT ticket is about. I told her that is not correct. I told her the ticket that she is referring to was told me by the representative named, XXXX that he wrote " tell us a reason why I can't download the Direct Deposit form pdf. '' She asked for my user name and password. I asked her does she have that issue resolved because it has been over the two hour deadline that the customer services reps tell me of when issues will be resolved. She said the customer service representatives are giving wrong information. She said IT tickets take 5 business days to be resolved. She said she will email or call me back or one of her representative will call or email me back. It has been over three weeks and no resolve on either IT tickets. In the meantime, each time I would call to speak to a customer service rep, the automated line asks for card number and pin and gives the balance of my account WITHOUT EVEN GIVING me the option to push to avoid a balance inquiry. I NEVER MADE a balance inquiry, yet Way2Go card is charging me fees for balance inquiries. To date, they have taken a total of {$0.00} and still have not resolved the first IT ticket issue of removing the balance inquiry fees. Under their terms and conditions, it states you can make five balance inquiries for free. I haven't even made one balance inquiry to date, but yet Way2Go card company is charges me fees and taking it out for themselves before they complete the direct deposit transactions. To date, Way2Go card has still not resolved the IT ticket issues and have not credited my bank account with the money they owe me. They also have not called me nor emailed me as they claim they will do when IT tickets take as they claim " 2 hours to five business days to complete. '' If you go on their site and click the tab, " Services '' it has a drop down that says " Disputes ''. If you click on disputes, it shows a screen where it has instructions to dispute a transaction. This site won't allow you to click on the balance inquiry fee transactions and the button to click on dispute to submit the dispute is grayed out. This is another problem with their web site. They claim their customer service is available 24/7. I have been on hold for multiple nights in a row waiting to speak to a customer service representative and they either hang up on you before you get to talk to a live human being or it keeps you on hold for hours on end and into the nights. To see details of the illegal balance inquiry fees, I have attached a document showing proof. I have attempted multiple times to get a hold of the XXXX regarding my issues with Way2Go card and with other questions to my claim with the XXXX. XXXX reps have only taken my name, phone number and email address and said they will escalate my issue of wanting to talk to them. They have escalated my issues as critical more than 5 times int he past month alone. XXXX has STILL connected me with someone from their department. I have contacted the Oklahoma Senate office multiple times. I have contacted on multiple occasions multiple Oklahoma House of Representatives. One of which contacted XXXX liason on my behalf. The XXXX liason told this House of Rep that I need to keep calling the OESC. Another House of Rep told me to contact the XXXX. I contacted the XXXX, who in turn transferred me to the Oklahoma Governor 's office. I have also shared this information with the Governor 's office and they are raising my issues to an investigation themselves and will file a complaint as well.
09/05/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33566
Web
I had a bunch of on authorized charges on my way2go debit card. I tried to do as instructed and contact the merchants. I got numerous ones responded but it was just overwhelming and there were too many. I filed a dispute on XX/XX/2021. Dispute was for {$2500.00}. I waited for the paperwork to fill out to send in question are a fraud. It came in the following week on XX/XX/2021 on XX/XX/2021 I faxed it to them completely filled out on XX/XX/2021 I followed up with a phone call to make sure that they had received it. They said yesterday have and they said hang on a minute we're going to transfer you to the hardship Department. Got on the phone with the hardship Department I said we're going to issue discredit right now. The issue is for this amount only one of three people can actually enter into the system put me on hold come back and told me. A XXXX would be applied in my account within four to six hours. I asked the woman on the phone again I said hardly thought of there because I wasn't expecting this. She goes yes absolutely she goes you just need to hold on because has to go up to one of the supervisors. Well that would have been around XXXX that day when it should have been on I fell asleep and I woke up a couple minutes until XXXX so I called them because it wasn't there a gentleman got on the phone with me because I was on there for you right now but I'm not able to he goes I see we re yes you were approved for it and it was supposed to be on there he goes there are no supervisors on in the evening and he goes I will send an email for one first thing in the morning goes what I want you to do is call back at XXXX so I followed up with a phone call at XXXX in the morning on XX/XX/2021 the gentleman on the phone did all the security question started talking to me and he goes hold on put me on hold and come back. He then goes to tell me that there is no notes in the account that I was going to be receiving a credit and he just spoke to the supervisor on the floor him that the supervisor had spoke with the investigator. I said I don't understand what has happened can you tell me what's going on. I said have some of the merchants responded as something happens. After asking him 50 different ways possible he finally says no no one has responded. I said well if something's happened I changed. Just let me know I understand that I said but you're telling me that I wasn't told this was going to be on there and you're also telling me that it was forwarded to a supervisor last night on the floor and they denied it I said there are no supervisors on at night and you're telling me the girl I spoke to will you all transfer me never said any of this he refused to say I was told that he just said I was denied. Well I had committed to have a prescription that's quite costly deducted from that account when the girl told me the day before and I asked her she said yeah you're fine to do that there's no issue. I was thrilled I was going to pay for it. So on XX/XX/2021 I spent that day calling back I could not figure out what's going on I was just beside myself and you can not speak to a supervisor I never with the one of the phone. Finally in about XXXX that day I got a girl on the phone she just hate I'll tell you exactly what happened to the girl you spoke with yesterday you said you were proved you were she kicked it off to that supervisor on the floor problem was he didn't have the authority to add that to the account so he pushed it up too I guess the Lead Supervisor that would have been on the day before XX/XX/2021 so it got forwarded to a lead on the floor he or she could not do it then it went to a supervisor in the supervisor had to kick it up to main management well main management signed off on it send it straight back down. Nobody got around to putting it into the computer and adding the funds into my account will at XXXX she told me that evening the system the computer system automatically kicked it over to a investigator which she says when that happens they can't add it. I said I don't understand she can host I have a note from XXXX XXXX something this morning that the supervisor tried to add it and could not because the system kicked it over to a dispute investigator I said well how is that and anyway my issue. You all have verbally guarantee that you were issuing this to my account I never even asked you to. It got sent through your your lead on the floor to your supervisor all the way to main management and every one of them approved it and send it back down and because of a software issue not because of any legal thing not because I'm not entitled to not because I was denied it can't be added. She goes that's what I'm telling you it says in here. That's what has happened. I was so beside myself the man in the morning. Morning at XXXX XXXX shook me up so bad he told me I was denied and would not say that I was ever told I was receiving it and lie to me I can not believe what this company has done they would not allow me on the phone with the supervisor. The supervisor in the morning could not add it and override the system although by all means I was approved all the way through main management of the company. That's a lot of approvals. And it's like somebody screwed up and totally like stonewalled me at that point was afraid they were going to be in some kind of problem. And would not allow me to speak to a supervisor anyting. They transferred me around for four and a half hours that day and would never put me on the phone with anybody of any sort of management supervisor or so forth I could not get past the regular customer service employees. I don't know what they did in that account but they literally would not let it go any higher I am under the distinct impression that somebody screwed up really badly and they weren't going to let it be now. At about XXXX that day after all the hours on the phone I get transferred around in circles to three different formats consoling the last man I spoke to goes well I can tell you already there's a letter going out to you today that your dispute this is not are you joking what are you talkin about my dispute was approved yesterday with through countless verifications and I didn't ask for this. It was approved all the way to management back down and then today I'm told that none of that happened and another question I asked him I said would you please inform me what the merchants have said I have every right he goes we're still waiting on any kind of response I said of course you all your investigator didn't get this till XXXX last night. Today is XX/XX/2021 is still never received a letter saying my dispute for tonight I should have had the provisional credit this past Monday at the latest actually should have been last Friday when I was supposed to have everything give it back to me in my account. I can not believe the way I have been treated I mean to go through all of this knowing that I did not authorize these charges and for it to be approved through all of them steps up to upper management and back down and then to call in the morning and be lied to completely I mean in completely and find out in the afternoon that it was because of a software issue with in their system and then be told I was denied and investigator had no chance to even get a response from Merchants he only had it since the night before and I don't believe he was working then. I was told the supervisor tonight at night yet there's no supervisors working tonight that's what the gentleman told me when I called at XXXX the customer service agent that gave me all the information said the same thing. This company has done something very very very very very bad and I am beside myself. They have lied to me not giving me my money I have never received any paperwork from them and they will not allow me to go any farther than when I call your denied that's all they say they won't give me any information to back it up nothing. I have never seen anything like this. I am the victim here and I need my money terribly. They really really really deserve to be completely fine if somebody honestly I believe needs to lose their job here this has been some kind of stonewalling because somebody dropped the ball and it has affected me financially when I've already been inspected for over a month and a half would you please help me because I don't know what to do
12/07/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • SC
  • 296XX
Web Servicemember
I worked for XXXX and was wrongfully terminated XXXX XXXX works with several different government agencies ; one being XXXX XXXX XXXX XXXX XXXX they utilize their system to deposit funds for custodial parent who dont have bank accounts and the state issues a prepaid card through Conduent Eppiccard Services . With my social security number being changed drivers license number being changed and middle name added back to drivers license that information was sealed. But I noticed XXXX XXXX that my son only recieve {$20.00} something dollars instead of {$220.00} biweekly from his father XXXX XXXX XXXX. XXXX XXXX Attorney for SC Child Support Enforcement received multiple emails from me starting XXXX XXXX due to changes being made without consent and my information was only given to him and sealed. I gave him letter heads from the State OIG DMV orders from Congress about the Drivers license changed, Victims of Crimes letter head from the state ( which Ive got No assistance from investigator or state ), and other forms needed to keep my information away from the conflict of interest within the corrupt SCDSS systems. But that didnt happened I received randomly in XXXX a Debit card from an address I lived at in XXXX XXXX XXXX XXXX XXXX sc it was a Go2Bank card I called to ask why it was sent then, requested it to be closed they never closed it. Then, the attorney for SC Child Support enforcement emails me and states {$300.00} went towards TANF and I was confused because TANF WAS USED TWICE BY me once in XXXX and XXXX with XXXX payment each time because they were backed up XXXX months i got one deposit once and then a second deposit I had it turned off. Both fathers including XXXX XXXX XXXX was put on application as absent father not paying child support. I called Conduent turns out there was an active account for TANF AND CHILD SUPPORT OPENED WHEN THAT WAS CLOSED BACK IN XXXX keep in mind my application was dated for XXXX or XX/XX/XXXX my first payment was XXXX or XXXX last deposit was XXXX or XXXX I was working in XXXX XXXX Both parent s were responsible for paying TANF BACK BUT THEY IT ONLY COMING FROM MY SON CHECK THEN K NOTICE XXXX XXXX WAS SHOWING ( they removed it when brought to their attention ) 2 DSB numbers meaning two checks were being distributed but my child one only recieve one of the two when sending proof then it was changed but then payments were looked as if bother fathers never was late for a payment upon speaking to XXXX XXXX last week deposits were being made to a ghost account and the RSA device the promised was removed that was linked to a corptaccojnt is still linked to thebXXXX XXXX account. I noticed that when fraud is committed on the account and nobody knows why I checked the mail and noticed the bottom of opened mail for new debit card showed XXXX : XXXX : XXXX, XXXX : XXXX ( last four of my acct number ) it was late coming and opened the deposits has always been XXXXXXXX XXXX XXXX : following 4/5 zeros with the check number example XXXX XXXX showed XXXX, and under it XXXX now when I spotted the error a duplicated payments that were false they removed it and now Conduent are showing as the depositor instand of XXXX XXXX now last week Founders showed XXXX this week the entire statement is showing Conduent as the company depositing it. When. I requested but the OIG after telling them to remove Conduent as my employer and they refused to correct it I filed a complaint and now Conduent is still there as my employer when thats false and then now they are showing as the company who only deposit for prepaid state debit cards for CP who has no bank account and use it for TANF deposit or FI deposits which neither applies to me. Today I get a fake mail from EPPICARD from XXXX XXXX TX stated theyve tried contacting me which is false with a fake number in the body of the mail ( attached ). Then, now the deposits also doesnt show my son or daughters name as the child who gets the deposits with my name linked as well as my son whos XXXX with a XXXX it typically shows XXXX a masked number my name showing my first middle and last name and then for my son which showed his first middle and last name now it only shows my name first middle and last name only. Which is bizarre weve been trying to get my daughters XXXX card since XXXX XXXX requesting it 12 times each time one pops up showing my first middle and last name not hers. When I request mine only my first and last name appears on the XXXX card. I was recently dismissed from PCP due to false XXXX visits Mixing me and my child XXXX numbers up and me and my sons to undermind XXXX and SC XXXX they billed XXXX for services never rendered, over charged for services never done, modified medical records trying to charge me copays when Im not suppose to submitted proof and every end of the year I go through this where they take my state taxes but have to give it back due to errors they already know kingly they are doing on purpose. Im getting charges randomly from XXXX and XXXX duplicated charges my XXXX account closed due to someone else, XXXX XXXX, Conduent Business and XXXX XXXX, XXXX, XXXX are linked in with business fraud corporate payroll fraud- my former business I reached out to XXXX told them I didnt authorize a XXXX number XXXX or XXXX XXXX to do business with foreign contractors or domestic and the address was involved with the address fraud pertaining to me and my kids linked to the XXXX XXXX XXXX XXXX XXXX XXXXXXXX and XXXX doing contractors under fraud names but similar to mine sam.gov when searching my name XXXX XXXX XXXX pops up which are my initials when I search the street we live on multiple contractors pop up, my device that kept breaching my Information when sending it back to Spectrum via XXXX it showed XXXXXXXX XXXX which means they are stealing funds in a way the government cant catch it but my XXXX that I have here now from XXXX XXXX had two account when you can only have one per household. XXXX was placed in XXXX XXXX for 90 days no compliant and over {$3300.00} back child support when XXXX XXXX had his taxes offset last year he still was behind XXXX XXXX XXXX he still owed XXXX behind when XXXX XXXX came someone changed my address after updating it with the IRS switched and removed XXXX information linked the fraud address to my former business XXXX XXXX XXXX XXXX XXXX showing on every receipt I get I O which is means What is an Offeror? For the purposes of completing FAR XXXX, an Offeror is an entity that submits an offer to the U.S. Government . An offer means a response to a solicitation that, if accepted, would bind the Offeror to perform the resulting contract. The entity registering in XXXX is considered to be the Offeror. What is an Immediate Owner ( IO )? ( Reference FAR XXXX ( XXXX ) ) The IO is an entity, other than the Offeror, that has direct control of the Offeror. Indicators of control include, but are not limited to, one or more of the following : Ownership or interlocking management Identify of the interests among family members Shared facilities and equipment Common use of employees According to : XXXX XXXX XXXX XXXX XXXX This is why the fraud insurance accounts in California TX SC theyve made up names and identities using my compromised company, Healthcare providers involved as well
04/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93306
Web
On XXXX I filed a claim for fraudulent charges on my child support card. My child support card was changed from EPPICard to Way-2-go card. In XXXX of XXXX I had requested a card because I hadn't received the Way to go card. I don't remember if I had ever received the card because I have short term memory loss to due a brain injury, also I was in and out of the hospital for a large part of XXXX because of COVID..My child support is only {$57.00} a month and sometimes I get additional {$100.00} for back pay. So I didn't pay to close attention until I received a notice from child support services on XX/XX/XXXX that a payment had been made. I was able to access the online account by calling and getting my login info. I saw that my account was being drained every month from website 's that I had no idea what they were for. I called the customer service line where I tried to file a claim and was hung up on for asking questions. XXXX days later I started getting suspicious that my claim was not filed and my card was not canceled because I hadn't received any email or any other further information. So on XX/XX/XXXX I call to find out that my card has not been canceled and that my claim has not been submitted. So I again give the information to the representative explaining to her that I had no idea what charges were made to my account from XXXX of XXXX up until the end of XXXX of XXXX. My account had not been accessed by any other means but only these fraudulent debits. There's no evidence that I had ever used the card since I had reported the card stolen in XXXX. There was no debits that were acquitted to me there were no withdrawals other than these credit card debits that were listened to websites that were only numbers and letters not a traditional merchant. I explained to the representative which states I wanted to put into my claim. I called on XXXX to explain to the representative that I had not received the required paperwork to submit the claim within the 10 days and I was informed that my claim had been denied without any investigation just stated that it had been over the 60 days and they were not going to give me credit for the transactions. I was referred to the electronic funds transfer regulation e and it stated that I would not be getting credit for my claim because it had been passed the 60 days, however they had only stated the dates that had been given to them by me to the representative that were outside of the 60 days. Even though there were over 15 charges that would have fell within the 60 days. And the regulation e States from the time that I learned of the fraudulent deductions and I had called the same day that I had learned of the fraudulent deductions and was hung up on, and then had to call back speak to another representative and then to a supervisor to complain about the fact that I was hung up on and that my card had not been canceled and my claim had not been submitted. I immediately sent a another claim into the company stating that I had not known about the charges up until the day that I had called and also stated other regulations within their own electronic funds transfer that clearly stated that I was only liable up to {$500.00} even if I had reported it after the 60 days because I was within the XXXX days of calling that I had learned about the fraudulent transactions. I filed another claim for the full charges that were charged to my account without my authorization from XXXX of XXXX all the way until XXXX of XXXX and once again I was not given the dates that I had requested within my dispute. They then credited me {$500.00} of the {$1800.00} that was taken from my account and then I received a letter as XX/XX/XXXX stating that my claim has been denied again due to the regulation XXXX rule, and then another letter stating that my claim has been denied because they can not prove fraud. However there is no evidence whatsoever to suspect that any of these charges were mine no other debits were made to the account but these suspicious websites. I have requested the documentation that they have used to come to this decision they have not provided it to me. They left out specific dates in the first claim in order to keep from paying it and immediately denying the claim without any investigation. Then when I had to file the new claim I had to cancel the card that was on file and receive another XXXX however during the entire time that the {$500.00} was given as a provisional credit to my account I was not able to activate my card or able to transfer out any of the funds out of the account or use the funds in the account. I was locked out of my account per the website. On the date XX/XX/XXXX that the provisional credit was taken back my account was miraculously unlocked. From the very beginning when I first attempted to file a claim on this account they had immediately denied the claim and then kept me from being able to use the provisional funds or any other funds that were in the account because they had locked me out. There is over {$1800.00} taken off of my card. They were all done by obscure websites that have no contact information to speak to the websites directly and no way to find out where these charges originated from and yet they are telling me that they are not fraudulent. This is absolutely ridiculous because the XXXX guarantee states that my liability is only up to {$50.00} because I reported the transactions within 2 days of my finding out about them and if the company decided that that wasn't correct even though I had proven that I was hospitalized during XXXX a large portion of the year then I would still only be liable for up to {$500.00}. They purposely kept out dates that would have fit within the 60 days they immediately denied the claim within XXXX hours of receiving the claim without any investigation and then provided provisional funds and yet locked me out of my account so I was not able to use those funds. This is money from child support that I didn't have the opportunity to use and was stolen and then the guarantee I supposedly had for XXXX liability is being fought fervently by the company that supposed to be there to support me.
06/26/2021 No
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • GA
  • 30080
Web
I am a single, now XXXX-year-old woman who has had an unbelievably difficult and stressful time since XX/XX/XXXX trying to get to the bottom of what I believe are many counterfeit transactions on my Comerica GO card. I believe that Comerica Bank has clearly failed me as a consumer, and is likely doing the same to countless other unfortunate citizens that have this card. I am writing you in the hopes that you will do the right thing and address this nightmare. Here is a summary of my situation : I received my original GO card with my GA unemployment payments and used it legitimately numerous times in the XXXX area in XXXX during the Covid pandemic. Ironically, I originally requested direct deposit into my local checking account, but for some reason I was sent this card. Regardless, I was unemployed and we were in a pandemic situation so I needed the money. I found it very difficult to set up my online portal access with Comerica and was unable to look at activity on my account for a number of months. Calling the customer service number was nearly impossible. There is a phone loop that tries to do everything BUT connect you with a human being for service, and I grew very frustrated. I knew from the GA XXXX website that the state of Georgia had made deposits for me, and I did use the card in XXXX for some purchases during XXXX and early XXXX. I attempted to make a transaction in XX/XX/XXXX and to my surprise it was declined. I knew there should be several XXXX dollars on the card. At that point, I knew I had to speak to customer service no matter how difficult it might be. I went through the laborious process of reaching a person and filed a fraud claim over the phone. This is when I discovered that the card had fraudulent transactions that went back to XX/XX/XXXX. They canceled my card and sent me a new one. I received a fraud questionnaire, completed and mailed it, as well as tried to fax it back within the time frame that the representative gave me. I filed a police report with my local Sheriffs office. The fax number Comerica gave me was inoperable. I STILL mailed the documents to them overnight with a return receipt request. I am currently out over {$8000.00}. The exact amount stolen from me was {$8900.00}. To add insult to injury, I even had to pay taxes on this money which was stolen from me, and which no one has helped me try to recover. I have had zero help from Comerica Bank or their card Fraud team in XXXX XXXX, Texas. The fraud team has been completely unreachable by phone, and the fax number they gave me didnt work! As previously mentioned, I was unable to access my account activity portal online, and for that reason I was unable to identify that fraud was occurring on my card until I was finally declined in XXXX. Bear in mind I was unemployed, dealing with a lockdown situation with little money. I have hit walls every way I have turned to try and get some help with this. I sent my documents to the fraud team with proof of delivery, yet they still claim that there is no evidence of fraud. This is complete and utter nonsense! By looking at my account activity, it appears that on or around XX/XX/XXXX, the card I was using in XXXX was likely counterfeited because soon after, a transaction appears to have occurred in XXXX XXXX. Over the next several months, there were multiple charges in XXXX XXXX and XXXX at or near the SAME TIME I was legitimately using the card in XXXX for small transactions. My card was always in my possession, yet it has clearly been duplicated. Most importantly, we were in a pandemic situation and international travel was not even possible! Yet after some sort of investigation, the bank decided there was no fraud. HOW?! The simple conclusion is that the bank that sponsors this card clearly is NOT DOING ITS JOB. The customer service experience has been a complete nightmare and I desperately need resolution. I know that Federal Regulation E is supposed to protect consumers from liability in fraud situations. I am aware that the Regulation addresses it as follows : Section 205.6 Liability of consumer for unauthorized transfers : Limits a consumer 's liability for unauthorized electronic fund transfers, such as those arising from loss or theft of an access device, to {$50.00} ; if the consumer fails to notify the depository institution in a timely fashion, the amount may be {$500.00} or unlimited. I firmly believe Comerica bank is violating my federal rights, and that I should be given credit for the fraudulent transactions that I did not make. I notified the bank as quickly as I became aware that there was a problem. I have completed the claim in writing and can prove it was received by Comerica Bank. As mentioned, I have additionally filed a police report. Notification occurred in late XXXX, and it is unfortunate that the card was being used fraudulently since XX/XX/XXXX. However -- - it is not my fault that the bank makes it inordinately difficult to reach a human, OR to access the account portal. To that end, I would fervently request that this claim be re-evaluated immediately. I feel that it is blatantly obvious that fraud was occurring on my account at the same time I was using it. I expect that my case will be approved if a reasonably intelligent human being actually looks at the activity, as it is very clear what happened. I dont believe anyone actually LOOKED at the activity I questioned. I can not just walk away from this. The money taken from me was and IS much needed, and I intend to continue to pursue this until I receive satisfaction and recompense for what was taken fraudulently from me. Also, in the effort to try and prevent another unemployed senior to go through the nightmare ordeal I have been through, I am also filing a copy of this complaint with the Federal Consumer Financial Protection Bureau, as well as the GA Governors Office of Consumer Affairs, the Georgia Department of Labor Commissioner XXXX XXXX, Governor XXXX XXXX XXXX and lastly, the XXXX XXXX XXXX affiliate. The state of Georgia should not be doing business with your bank if this is how your bank treats their citizens.
01/09/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WI
  • 540XX
Web Servicemember
On XX/XX/XXXX, I attempted to use my card at the XXXX store in XXXX, MN where it was declined. I immediately went to my vehicle and at XXXX XXXX phoned the number on the back of my card to find out what the issue was. I was told that I had ordered a replacement card to be sent to new address in XXXX, Florida. I explained that that was NOT me that had phoned them, and that I still lived in Wisconsin. The operator said he was immediately cancelling the card that was sent to XXXX. He then verified my REAL address, and said a new card would be expedited to me FREE OF CHARGE. He said I would receive my card on XX/XX/XXXX. We then went through my transaction history, where I verified that my last transaction that I had made was to XXXX XXXX in XXXX XXXX on XX/XX/XXXX. He then stated that there were purchases made to XXXX online for 2 identical amounts, which I denied were mine. He told me they hadnt gone through completely, and that I should call XXXX to tell them they were unauthorized transactions. He gave me the transaction numbers. At XXXX I called XXXX and told them what I learned about the fraudulent use of my credit card. They told me they would cancel the transactions, and search for the location of the merchandise. On XX/XX/XXXX, I was notified by email that I had activated my new card, which I hadnt. I immediately ( at XXXX XXXX ) phoned XXXX customer service number again, to say that I HADNT received my card, but somehow it was activated. The person in your office said that I had phoned and said that it needed to be sent to XXXX. ( Again, NOT ME, again I DO NOT LIVE IN XXXX ) I told the customer service representative that that was incorrect, and fraudulent, and I did not ever, and would not ever live in XXXX. Please cancel the card, and send one to my correct address in Wisconsin. He verified my Wisconsin address, said he cancelled the card and again said he would waive the expediting and card replacement fees, and would have a new card to me by XX/XX/XXXX. He did NOT verify any transaction history, and it was only later discovered that the unknown subjects in XXXX had indeed used my account that day in Florida, using an ATM to withdraw {$500.00} plus an ATM fee of {$1.00}, and 2 charges at XXXX XXXX, for {$950.00} and XXXX on XX/XX/XXXX. On XX/XX/XXXX, I AGAIN received an email notification saying my card had been activated. I had not received my replacement card promised by the operator on the XXXX, and had NOT activated it. At XXXX XXXX I again called the number on the back of the card and spoke with a customer service representative. I asked to be transferred to the fraud department. She did so after looking up my card information. I spoke to a man in the fraud department, telling him that for the 3rd time, a card was sent to the criminal in XXXX by his company, instead of to my correct address in Wisconsin. He said the notes on the history on my account made by the customer service people there I had previously spoken to were not very clear or detailed, and because of the jumbled mess my account was in, that I would need to fax in a copy of 2 forms of ID, one with a photo, to his department, along with a cover sheet with my full name, card type, and stating that I indeed am the owner of the account. He told me to do this at a public fax machine, which I stated I was not comfortable with. When I asked if there was any other way to verify my identity and he stated no. He agreed to cancel the 3rd fraudulent card and suspend my account until he received those documents. After the holiday, on XX/XX/XXXX, I went to the XXXX XXXX County Child Support office, where I told them about the fraudulent use of my child support debit account. I asked her if they could fax the necessary documents to the XXXX fax number, as I felt better using their equipment, as well as documenting with them the theft I was a victim of. She gladly faxed the documents while I waited, which were a copy of my Drivers License and my social security card, with a cover sheet, as requested. The following day, XX/XX/XXXX at XXXX XXXX, I again phoned the fraud department to see if they had indeed received my fax and could tell me the status of the account. She said that it takes 48 hours on business days to log faxes, and due to the weekend and the XXXX XXXX holiday, I may not hear anything until after XX/XX/XXXX. I expressed how long this had been going on and was struggling with the number of errors the company had made and asked her if there wasnt any other way to verify my identity to get a card sent to me in order to pay bills, mortgage, etc. that was due. She asked if anyone in her department had asked me identifying questions, other than my social and date of birth. I said no. She was surprised that hadnt happened. She then asked me three questions only I would know the answer to and I answered them correctly. She then asked me if I wanted to go through the transaction history again. This was when we discovered the fraudulent transactions that occurred on XX/XX/XXXX. She opened up an SR # for those transactions, and got the ball rolling to get me a replacement card sent to my CORRECT address. The 4th time was the charm, and I finally received my replacement card on XX/XX/XXXX. I have spent 2 hours and 29 minutes on the phone with XXXX staff. I have had {$2400.00} stolen from my account ( plus {$1.00} ATM fee to total {$2400.00} ). I have also been charged {$100.00} in card replacement and expediting fees, which I was ensured I would not have to pay. All of these things could have been prevented if the staff there would have put preventative measures in place through good notes, flags, requiring personal info questions to be asked, etc. I feel like the ball was repeatedly dropped with the handling of this case. I am seeking {$2500.00} to be credited to my account for the charges.
03/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • GA
  • 30344
Web
Greetinngs .... My issue is that this bank card who calls themselves Way2Go and use XXXX XXXX systems are stealing funds from people conclusively .... The way2go bank card is the designated card that the unemployment office designates as their official goto bank card, thats responsible for delivering your funds to you .... This way2go is not a very good bank because they dont even issue you a bank account number for your account ... So you can not wire funds in not out of it ... So its not even a real bank account then .... This account hinders you tremendously try to keep your money trapped with them and if you dont use the card ( which many places wont accept it for some reason ) there is no other way to utilize your own funds from the bank account your supposedly happy juju to have ... This bank has you on hold for literally hours on end to reach them. Most never have ... When my cards and iD got stolen from the Grocery Store it took me days to contact them and they system is very low budget so when I called the help number as i didnt have the number on the back of my card and it seems to be a secret almost .... I typed in my SS and pin and the machine told me I was wrong and wouldnt let me speak to any one ... the people were robbing my card and all I could do is watch because there were many false numbers the bank has to contact them knowing the machine denies you everytime no matter how right you are about your own social security number .... I finally found someone with a way2 go card and I said hey gim me that number on the back ... that number is unpublished and they try to hide it .... When i use that number only did my info work and I was allowed to speak to someone .... Because I waited til 3 in the morning to call them after just realizing their call center was supposedly open 24hrs .... Strange they never say that and thats how I reached them .... I stopped my own card finally by calling the number after and pressing buttons on the machine to stop the card ... I called them over and over that day to way2go and XXXX, They lied and said they didnt see that and thats impossible .... I made a complaint with Visa Corp as well And that was on day one .... I told Visa about them too and thats on record the day of the incident I went crazy tryna reach them and they know it ... but they are malicious ... There is no doubt about it .... Theres no telling how much money they have robbed from people by now .... Yet the bank does not want to give me the money they stole and acts as if I dont deserve to have my funds replaced ... They are very crooked ... they know their system is set up like that to not reach them yet they asking me questions like what took me so long to contact them ... I had 4 other card companies and an iD to worry about as well.. all stolen. .... And I was able to act fast enough with everybody except way2go. It took so long to reach them with a machine denying me my own identity to get thru .... it took me days to get to them but thats not my fault it is theirs completely yet, I finally used the machine to cancel the card before I spoke to them when I got the official number but I bet no one else can find it online now if they look. The number on the back of the way2go card is no where to be found online and all those other numbers tell you your info is wrong EVERYTIME .... This is no coincidence They are robbing people for their unemployment funds and they think they can do that by creating the most frustrating contact system I have ever seen in my life and I be traveled the whole World! With mummy XXXX XXXX XXXX on world tours, yet I have never seen a bank so sneaky and malicious to try and keep my little funds in their pocket .... and How dare they insinuate that after their investigations they came to the conclusion i dont deserve my stolen funds back in my account as if to insinuate that I did this to my self!? Well they have really screwed up with that assumption because I want to sue them for pain suffering and defamation of character and losses I incurred from their illegal behavior .... They will lose badly in court because I can prove a million ways that they are the malicious ones and that they are even more malicious than the actual thieves in question .... I explained to them that no matter how long it took me to get thru to THEIR messed up system that doesnt constitute a reason why the determination could be made that Im not receiving my funds ... And obviously they did NOT investigate like they said they did because the manager at the XXXX and the dates and times in my phone account history alone can easily prove what Im saying is all factual .... And I dont and never had the accounts they spent money at on my card .... They had my licenses to and all my information is on my licenses that will verify my cards because I am a legitimate person ... I have pictures of the charges here and these are the charges that i would never charge on my account yet they claim to have investigated and yet I believe that to be a lie or a scam ... I sent a picture 2 or 3 days after the incident where chase bank had overnighted me a new card already ... While the Way2Go people have a system set up for you to fail and loose all your money, knowing you can not reach those people and they know their other lines are phones and never let you though ... even after you give your correct info ... .smh .... I bet its probably so they can keep it for themselves Im sure .... it cant be on accident ... No one is that inconsiderable for the common sense of life, especially an adult Please help me ... My email on the account is XXXX .... My phone number is XXXX I am available anytime anyone were to have any more questions ... Thank you for your time and consideration because it is certainly so greatly appreciated indeed ... Peace ...
09/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 359XX
Web
I applied for AL unemployment on XX/XX/20. It was finally approved on XX/XX/20 instead of direct depositing my benefits it was put on a prepaid card. The AL XXXX XXXX The Way 2GO card / XXXX XXXX. XXXX XXXX, TX. I read all the complaints on AL unemployment XXXX page stating that people are having so many problems receiving their card. The best option was to call XXXX and have a card expedited 2 day delivery XXXX for {$15.00}. I called the card company on Tuesday, XX/XX/20 and was told the funds had not been put in my account ( even though AL unemployment site showed over 15k back pay deposited to the account on XX/XX/20 ) I called back Wednesday morning, XX/XX/20 and was told the funds still werent available so they could not send me a new card ... call back that afternoon. ( Sometimes funds are deposited later in the day ) I tried several times and received an automated message saying due to high call volume I could not be connected. Try my call later. Eventually, I got the normal automated system and was put on hold. I held for over an hour and was disconnected! Finally, Thursday XX/XX/20 at XXXX I got to speak to someone. He said he was updating my address because they had XXXX before the city name. I told him I didnt think that mattered as long as the zip code was correct. He said a new card was being sent by XXXX and I should have it by the XX/XX/20. I asked for a tracking #. He said it takes them a couple of days to receive the tracking #. I should wait and call back. I called back on Sunday, XX/XX/20. It took 4 calls before I finally reached a lady at XXXX. She said she still did not have a tracking # because the next day was XXXX XXXX.??? She told me to call back on Tuesday XX/XX/20. I called back on Tuesday morning at XXXX after holding 15 mins I was able to speak to a lady who said they still didnt have a tracking #. It looked like my address was wrong. She said it was listed as OK instead of AL. She had to transfer me to a different dept for verification. After being on hold forever again, I was connected to a guy named XXXX. He didnt know why she transferred me to him and said my address was correct. He could not provide me w/ a tracking #. He told me to be patient. That really upset me! I asked if I could speak to someone else because he had a terrible attitude. He did change his tune but said there was nothing I do but wait and try back later for the tracking #. That was a 45 min call and no resolution ... again. I waited till after lunch in hopes that the system was updated. I finally got another lady on the phone at XXXX. She said she had the XXXX tracking # list for XX/XX/20 and my name was not on it. She also said they receive a list everyday w/ the tracking # for the people that will receive their card that day. There were 3 other people w/ my same 1st name but I was not on the list. She said she could see in the system where a new card had been ordered on XX/XX/20 so they wouldnt have my tracking number until it was delivered. When I ask again why is there not a tracking # this makes NO sense??? She said we dont get it on our list until the day it is being delivered. It should be delivered tomorrow so call back tomorrow and we should have your tracking #. This made no sense at all ... but what could I do but wait. This morning Wednesday XX/XX/20 after waiting on hold again I get a guy on the phone. He gets all my info and puts me on hold for a few minutes. He comes back and says he is still looking please continue to hold after 10 more mins the call is disconnected! I call back again ( another 15 mins on hold ) I get a different guy and I explained my situation. After being put on hold to look at my account he said there was no XXXX tracking #. At this point Im crying out of pure disgust. I have been w/out income for nearly 6 months. My home is going to be foreclosed on. I do not have AC b/c I cant afford to pay to have the system repaired. I dont have hot water b/c I couldnt pay the gas bill. My car is about at be repossessed. I contacted the credit union on XXXX and requested another week extension b/c I was finally approved for unemployment and back pay was paid to a card the day before so surely it would be here in a week ( boy was I wrong ) and I could catch up my account. Now I have over 15k on a card that I dont have access to. I understand that this is not the guy on the phones fault but this is absolutely unacceptable business practice! He was nice and apologized and said he would be very upset too. He said it looked like a card was ordered on XX/XX/20 but it was not expedited XXXX. It was being mailed out that is why there was NO tracking #. I asked if a card could be sent over night since this was there fault or to speak to a supervisor. He said unfortunately, there was nothing they could do. He would put notes in the system. He said the card should arrive in a few days. He did apologize and said there are other employees who dont want to do their job. That is what gives the company a bad name. I totally agree but I didnt just speak to 1 or 2 other employees. I spoke to several different people and they all told different versions of the same lie. This is a terrible company!! I know this is a very long message. I apologize, I know Im not the only person in a bad situation. This company needs major improvements! I have been calling them for days and get a different excuse every time if Im lucky enough to speak to a person. No to mention all the disconnected calls after staying on hold forever! Every excuse was a lie. The card was never sent XXXX. I wouldnt wish this on anyone else. Please help ....
11/30/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IA
  • 50501
Web
This relates to the complaint made against XXXX XXXX XXXX XXXX XXXX. The problems I am having are with the customer service/fraud investigations, this work is subcontracted out to Conduent Business Services , LLC. They have now failed to accommodate my formal request for information used in determining the outcome twice, the last time being over a month ago. I did a lot of research of lawsuits and news stories and even read accounts of former and current employees. This is a continuation of a pattern of behavior that Conduent has shown repeatedly and seemingly have done nothing whatsoever to remedy the many issues they face. They even subcontract part of the work they are under contract to do for XXXX to another company, its a XXXX XXXX set of passing the buck and extracting many bucks from the labor and investment of another company. This creates a situation in which Conduent is able to continue to do completely fabricated investigations. Their failure to accommodate a request for documentation is habitual, its one of the most common complaints mentioned by cardholders who are stuck with their terrible service. Failing to provide that information in a timely manner had been deemed by judges in multiple court cases as demonstrative of a failure to conduct their investigations in good faith. This is backed up by the wildly different investigation results for transactions that were done by obviously fraudulent carbon copy websites offering no real service or product. Also supporting my claim that they absolutely did not do sufficient investigation is the fact that one of my disputes was denied for being refunded. A long phone call with customer service revealed that the transaction they were referencing was to XXXX. I was indeed refunded by them, but the refund was obtained by dealing with their customer service. ( I will note here that I had some facts incorrect relating to this in my original claim. I wrote that the transaction denied for being refunded was XXXX which was one of the three transactions I disputed. I had wrongly assumed that the dispute denied on the basis of having been refunded was XXXX because they charged me twice and after having dealt with the incompetence of Conduent employees I assumed they had missed one of the transactions from XXXX because I had two fraudulent transactions from them. As it turns out, that assumption was giving them far too much credit, because they ended up investigating and sending back a denial saying I had been refunded but it WAS FOR A SEPARATE TRANSACTION, one not included in my fraud report documents. A month ago in the same call in which I requested the documents again, I was able to get the disputes reopened. Yesterday, XX/XX/28, I was on the phone for nearly two hours and found out that the disputes were again denied. Keep in mind I had already had a phone call in which I informed them they investigated the wrong transaction. However, they denied my challenge to their dispute with no changes, meaning they once again did not perform an investigation at all, much less one done in good faith. To declare nothing changes when they investigated a transaction I wasnt disputing is indicative of what a mess they are running. The funny thing is they said one of my disputes showed that a transaction was indeed unauthorized and was refunded {$39.00} for XXXX. I still need refunds for XXXX {$55.00} and XXXX for {$39.00}. A running theme employees have is that there is almost no training, people are put on a phone and sit down ( if they can find a chair, apparently they cant always do that ) and that explains how three disputes from carbon copy scam sites can end up with wildly different results, some of which merely sound like a person attempting to approximate the language used by real businesses. I looked at Conduents job openings and they are hiring XXXX agents and fraud services personnel and the listings are the same hourly wage, the same requirements, its supportive of my suspicion that theres no real difference between regular XXXX and the fraud people. They are given so little room to actually help people that it makes the job sound terrible and indeed has created a high-turnover rate and a toxic workplace. Conduent has already had to pay Texas {$220.00} million because they failed to properly train remote workers doing customer service and because of this failure ended up racking up hundred of millions in XXXX for services that shouldnt have been approved. They have settled out of court with a prospective employee who was ghosted by the people he talked to after revealing he was XXXX. The same disregard for the disabled is shown in the plethora of accounts like mine, from XXXX XXXX recipients, elderly people and worst of all their treatment of XXXX who bravely served our nation in war. Its abhorrent and this company shouldnt be allowed to handle any government-related business as it continues to prove it is incapable of doing the job sufficiently. After I initially complained against XXXX, more advocacy people began calling. It was always early in the morning and I missed the call but called the number they gave and left dozens of messages, tried all hours of day and night and no matter what I get one ring and a machine. This has been insane. I dont know whether to laugh or cry as this situation continues to become more and more ridiculous and I feel like XXXX pushing a boulder up a hill for three months. I received far more help from the criminals who fleeced me that the people tasked with helping me. It is just unacceptable on so many levels.
11/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 23452
Web
I receive unemployment benefits from Virginia on a MasterCard branded debit card called, Way2go. On XXXX XXXX, I called to check my balance on the card. The balance was incorrect, it was way off. I immediately called the bank. After two hours, I finally get a level two customer representative, XXXX. I explained to her that the balance is wrong and that there's a problem. She read off the activity that had been made on my account. The charges totaled {$10000.00}, not including the ones pending. I asked her to stop them. She said, she couldn't do anything about the pending money until it went through. Which it did, adding another {$5000.00}. I explained to her that I did not make these unauthorized transactions. I have my card in my possession and no one else has access to it. I have not left the state of Virginia either.There are charges from other states. Some on the same day, in different states and countries. The amount of money stolen in a month and the size of these transactions was alarming and definitely out of the ordinary. Apparently, there are no safety measures in place. This could have been prevented. XXXX said, my card had been skimmed and she was flagging my account for fraudulent activity. She then cancelled my card and issued a new one. She also informed me of the fraud forms she was sending me in 3-5 days. She gave me a claim # and said I would have 10 days from this call to send back this paperwork. In order to receive my money credited to my account. The fraud questionnaire had to be received by XXXX, XX/XX/XXXX. I received it on the XXXX and faxed it back on the XXXX. My account did not get credited. I called on the XXXX to find out why it hadn't posted. I was on hold for over 2 hours and finally hung up. This wait time is totally ridiculous. I tried again on Saturday the XXXX to no avail. On XXXX, XX/XX/XXXX, I received 5 letters in the mail. 4 dated XX/XX/XXXX and one dated XX/XX/XXXX. The first letter said, you contacted us to report possible unauthorized use of your card. The reported transactions have not posted to your card, therefore, your case will be considered closed at this time. If they happen to post at a later date, please notify us and we will reopen your case. This makes no sense. The money is clearly gone. I can see it and their rep XXXX could see it. Confused, I opened the next letter. You recently contacted us about possible unauthorized transactions on your card. While we will make every effort to resolve this matter as quickly as possible it may take 45 days etc.. a provisional credit of XXXX was issued on XX/XX/20. If the investigation is not concluded in your favor, the credit will be reversed. The next letter said exactly the same thing, except the amount was XXXX. The amount of money stolen is way more than this. The last letter dated the XXXX said, the fraud services department has completed an investigation regarding your recent claim. During our investigation we found a conflict in the information provided by you and the information resulting from our research. Based on this, we can not confirm that fraud occurred. They obviously did nothing, didn't even look. They are the ones defrauding people. This exact letter has been posted online after every investigation conclusion. There are tens of thousands of complaints about XXXX XXXX online. This is a reoccurring problem.My final letter said the exact same thing as the last concluded letter. Just dated XX/XX/20. I called to resolve this conflicting information problem on XXXX XXXX. I spoke to XXXX, who had to transfer me and put me on hold for an hour and then disconnected. On XXXX XXXX I called again after holding forever. I talked to XXXX who told me I called the wrong number. I told him the number I have is on all 5 of my letters. He gave me the number for the fraud department that is not the one written in my letters to contact them. On XXXX XXXX, l called again to find out why my claim was being denied. I spoke to XXXX. He said they presented the claim to their insurance and they denied it. I told him that the money transferred to XXXX XXXX or any of the banks had to have information for someone at the other end of that transaction. He said, they don't try to find out who has taken the money. They just " present it. '' The claim was denied and it is closed. He said, there's nothing I can do and it can't be reopened. I don't see how this has anything to do with conflicting information. The only conflicting information is what I have received from this company. When I first received my debit card it came attached to XXXX XXXX debit card Terms of Use. Which explains in detail what a card holder is to do if they believe their card has been lost, stolen or if money has unlawfully transferred from ones debit card. Despite the clear language in the terms of use. XXXX blatantly ignores these contractual obligations. Instead of following the procedures outlined, XXXX engages in a pattern of conduct that includes sham investigations and improper denial of meritorious claims. Further, XXXX ignores the limitation of liability contained in the Terms of Use. Leaving me, user of the way2go card, out thousands of dollars in fraudulent charges and unauthorized transactions. Not to mention, the blatant disregard for any consumer protection laws. XXXX XXXX refusal to provide refunds saves them money and wrongfully deprives me of funds that rightfully belong to me.
07/29/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • WI
  • 53713
Web
The state of Wisconsin department of children and families are creating these fraudulent accounts through for " child support, fostercare, and kinship payments with fraudulent private third party entities, who have no authority or consent to create accounts using an individual 's name, social security number, address, and etc. Specifically, the state of Wisconsin children and families is illegally creating accounts impersonating my name and illegally using my social security number to collect illegal " child support '' from my paychecks, since XXXX and has stolen my tax economic refund of {$1200.00}. A company/entity called, " Conduent Business Services, LLC, registered with the SEC under " Conduent, Inc, '' apparently is a branch off of " XXXX, '' as of XXXX. In the state of Wisconsin department of financial institutions records, " Conduent Business Services, LLC '' is a foreign corporation incorporated in of course, " Delaware, '' so this creates another loophole and barrier with filing complaints against entities like these who have multiple different entities under their corporations, but specific aspects, such as anything called, EPPICcard, does not exist, or " Conduent Card Services, LLC ( XXXX ) foreign corporation has been withdrawn on XX/XX/XXXX, in addition the bank that EPPICard and Conduent Business Services, LLC named, " XXXX XXXX '' under XXXX another foreign corporation has had their incorporation in the state of Wisconsin REVOKED since XX/XX/XXXX! Meaning that Conduent nor EPPICard can use for one " XXXX 's '' XXXX, especially not on behalf of no state of Wisconsin 's agency, branch, or nothing. Nor does anyone on a individual level open an account with EPPICard, Conduent, or XXXX so no one is their client, consumer, or employee. After questioning to the FDIC about XXXX authority or etc, the questions was submitted to CFPB without my permission or consent and it was submitted incorrectly. After submitting the complaint, an alleged advocate from EPPICard has now illegally used my personal email address, which by the way has my full legal name, because it is apart of my own domain name registration, which does not belong to anyone named, " XXXX XXXX, '' my name is XXXX XXXX XXXX and these different entities, agencies, and etc illegally try to change your personal information, which is intentionally impersonating and again illegal on a federal and state level. This advocate about a card, that I do not have nor use or have access to any information, but this advocate employee is sending emails about discussing this matter, for what? I do not have an account with them, this company and none of it's associates should be illegally using my personal information. In addition, this alleged advocate is illegally call my cell phone number, which I struggle to pay for every month and leaving a voice message without identifying herself, intentionally, after sending an email about my name, intentionally states, that she is calling, " XXXX XXXX '' to discuss my concerns about MY Wisconsin child support eppicard. Please, to advoid any idoit that tries to pull this stunt, on my voice message answering machine, I specifically state that this is XXXX XXXX XXXX 's voicemail and to always state their name, why there are calling, but no one has the right to illegally use my cell phone number that I am currently paying to address an incorrect person, which is malicious and spiteful, why, because I am literally requesting anyone use my correct full and legal name, I am not a twin, and I highly doubt anyone has my full legal name with the same birthdate, and no one else with my name, other than me, has been born in the city of XXXX, Wisconsin. That is a fact and they can try to cover all they want. Furthermore, this woman/employee from the EPPICard was called from XXXX and leaving a message for me to call her back on an INTERNATIONAL customer service number, like I am a foreigner at XXXX. This number does not even correlate with Wisconsin 's customer service number at all. Even if I am homeless, I have never lived out of the city of XXXX, Wisconsin, other than XXXX, Wisconsin or XXXX, Wisconsin. I have never lived or moved to any other state, outside the state of Wisconsin. So anyone pretending that I am from anywhere, other than the city of XXXX, Wisconsin, please trust and believe they already know that anyone would be lying. The state of Wisconsin, the city of XXXX, the county of XXXX, and the United States ' federal government know where every single individual and where their families come from and where everyone was born, please trust and believe that! No company, entity, foreigner individual or families, another domestic or foreign government, any county, other state, city, town, village or etc definitely would not be able to lie about anyone, because they have been always watching how someone treat someone, who actually stole what, so it does not matter if you think you " work '' for the state, federal, city, town government. Always do your best and be on your best behavior, because what comes around, goes around, because it is like stealing from all of us. If this company/entity steals from one ; then they are likely to steal from ALL, especially those born at or near any seat of government, which is considered the true bank for capital by the capitol! XXXX, XXXX XXXX XXXX, native from the city of XXXX, Wisconsin, born XXXX.
05/14/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 105XX
Web
To Whom it may concern received a certified letter from Conduent state and local solutions Inc XXXX XXXX XXXX XXXX TexasXXXX dated XX/XX/XXXX. The letter stated that my New York state debit card EPPICard which has the balance of {$5000.00} would be turned over to the state by XX/XX/XXXX. because no transaction or activity was done on the card since XX/XX/XXXX. ( will enclose a copy of the letter XXXX the letter required that I call, use the card, or complete and sign the letter and return it to prevent this. I realized that I could not use my card because the card I had in my possession expired XX/XX/XXXX. XX/XX/XXXX, I called the number provided in the letter XXXX requesting not to have my account turned over to unclaimed funds and in the conversation, I told the representative that my card had expired since XXXX XX/XX/XXXX and the representative told me that she would send me a new card but the cost would be {$5.00} ( XXXX dollars ) and I agreed. I waited and I did not receive the card. I made several calls to Eppicard during which I would receive voice recording saying that EPPICARD no longer manages XXXX XXXX XXXX and a number to call XXXX XXXX XXXX provided then the call would be disconnected. So I contacted XXXX XXXX XXXX and was told that they did not have an account under my name or SSN and I was told to contact NYS I was told by XXXX that all accounts were turned over to XXXX XXXX XXXX. I told the XXXX representative that I understand but I have a balance on my EPPI card since XXXX and they told me to contact Eppicard for the balance. This back-and-forth process went on for a while. On XX/XX/XXXX I got a representative from EPPIcard who told me that they are not seeing an account under the social security number I was providing she kept on asking if that was my correct social which I said yes. I then insisted that I do have an account with EPPIcard and that I needed to find out what was happening. I told her to search via name or get me a supervisor that can help because I do have an account. She then decided to search via name and then she was able to access my account she told me that there was a negative balance on my account and I told her it could not be so. she informed me that my card was sent to Texas which I told her this could not be, because I live in XXXX XXXX XXXX. She then informed me that there was a negative balance on my card and that my card was used in Texas XXXX. She then stated that she will file a dispute however she told me that some of the charges were still pending and informed me to call back and make another claim for those pending charges. I agreed to filing a dispute and to calling back. She told me that she was going to send out a new card and that the charges would be reversed temporary and that I would receive documents from the fraud department and I was to fill those documents out and return them. I then made several calls checking on the status of my claim. The representatives were still not able to locate the account by SSN but they could locate my account by name. On one of the calls the representative told me that my SSN was incorrect. I then received a letter XX/XX/XXXX denning my claim I Called EPPIcard and was forwarded to the fraud department who requested now that I email or fax a copy of my drivers license as proof of ID. I was then told that My SSN was incorrect and thats the reason my claim was denied. I was told that I was to get InTouch with the XXXX XXXX XXXX XXXX XXXX and have them correct my SSN. On XX/XX/XXXX I went to the XXXX XXXX department of XXXX XXXX XXXX the office was closed to the public because of COVID. I was given a notice by the security guard of numbers to call. I called, on XX/XX/XXXX and was told that I would receive a call back in 24-48hrs. On XX/XX/XXXX I received a Call and told the Supervisor at XXXX XXXX XXXX that my SSN was incorrect and she said they would handle the matter I explained to her that EPPI card is requesting that she call the company to fix this problem and she told me to call back Eppicard because once it is fixed in the system it is fixed also at EPPICARD. XX/XX/XXXX I requested to speak to a supervisor and the representative told me that they would escalate the case to-date I have not been able to speak to a supervisor I was told that my case was closed. I called XXXX XXXX which distributes the eppicard and was told that that just make the plastic they dont manage the money. I was told that my case was closed and will not be reopened and the money would not be refunded. Since XX/XX/XXXX, I have made over XXXX of calls to EPPICARD at XXXX which is managed by Conduent state and local solutions IncXXXX XXXX XXXX XXXX Still no resolution all Purchases were made XX/XX/XXXX XXXX over 30 transactions were made on the card. I tried explaining to the company that I dont live in Texas Never visited Texas or know anyone in Texas and I Can provide proof that i did not go to Texas still my claim was denied. I live in XXXX XXXX XXXX XXXX. I try to explain that my card was inactive and such frequent activity over a few days does not match my pattern of use but my claim was still denied, I requested an affidavit of fraud to file a police report and was told that the company does not provide this information or document. I asked to speak to a supervisor several times and was placed on hold and then my call was disconnected.
10/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 74066
Web
I was let go on XX/XX/2020 due to Covid so I went down to the XXXX XXXX and filed for unemployment. I took care of all of the paperwork at the XXXX XXXX office including updating all information such as phone number and address at that time as well. After not receiving the waytogo payment card for several weeks I called the third party vendor Conduit Bank who oversees the distribution and maintenance of the unemployment and child support cards for Oklahoma to inquire as to why we had not received the card. After attempting to verify my account it was realized that when I changed my address and other information at the XXXX workforce unemployment office it was not changed with the company that distributes the cards and is in charge of the funds that feeds my family. After finding out for the first time that it is two different companies involved I then was instructed to call Conduit. After speaking with Conduit Bank I was then told that the card had been mailed out to an address I lived in over 10 years ago a week ago. Conduit then cancelled the first card, corrected my address, and mailed me out a new card. I had been calling the automated line with the unemployment office to verify when the funds I had been approved for had been deposited since it had been 5 weeks with nothing my family was waiting very patiently for the money including retro payments to be deposited and before I learned about all the pay card drama there over XXXX dollars put onto the card. When I finally received the card I called the XXXX number to verify funds and activate the card only to learn that whoever resides at that old address now was able to activate and use the card without absolutely XXXX of my personal information as well as create their own pin number and were able to access all my unemployment benefits for over a month of benefits. I contacted Conduit immediately to advise of the theft and fraud and it was then put into dispute and I was given instructions of the next steps I needed to take in order to get this process underway which I immediately did that very day and consisted of the following .... faxed a letter explaining all of this with all the per tenant information they requested as well as a copy of the police report I filed with XXXX. I was told I would be receiving a letter in the mail and I needed to have it filled out and faxed in by XX/XX/XXXX in order to get the funds returned. She had already advised me of the information that was required and I am very familiar with this process as it has happened to me before so I went ahead and drafted the a dispute letter with all information requested and had it faxed the same day I called to report the fraud XX/XX/XXXX as well as filled out and faxed in the form immediately after receipt also. As of today XX/XX/XXXX the money stolen from me has still not been replaced and that means the provisional replacement that they are required by law to return at least until the investigation has concluded. We have called several times, twice to check on the progress of investigation and return of funds and both times after waiting on hold for well over an hour the first time it was connected and after explaining the situation I suppose it was either over her head or above her pay grade because she just hung up on us. The second time we were told she would have to transfer to fraud ( which should have been were we ended up as we followed the prompts to perfection ) and were hung up on again. So we were just so frustrated we didn't call back for a couple of days but then got a letter from Conduit stating it was still under investigation however a provisional credit was put on our account on the XXXX of XXXX in the amount of {$620.00} which it most absolutely WAS NOT ever put back into our account however we wouldn't know really because all we can do is call the automated to hear balance, deposits and transactions due to whoever stole the card and money was also able to enroll it online and changed the email so I am unable to change my password to access my money online. So we called twice again on Tuesday XX/XX/XXXX and again after following the prompts correctly again and waiting over an hour on hold again we were told we were at wrong department again and were transferred held another hour and was immediately hung up on. Called back again to get a woman who was so incredibly rude and dismissive it gave my wife a full blown XXXX XXXX! I am not exactly sure what my options are here or who I need to contact to get something done here! I am having a real hard time believing that the state of Oklahoma would entrust hundreds of thousands hard working Americans unemployment as well as my wife 's XXXX XXXX is serviced there as well. This is not a game, its peoples livelihood! Its how we pay our rent, electric, and put food into the mouths of our children and its just not being managed at all. We were extremely patient and understanding in the beginning as this pandemic and the circumstances it has created is nobodies fault however this company was inferior with Oklahoman 's XXXX XXXX funds way before the pandemic. We can not even get a customer service representative on the phone much less a manager or anyone of any power to help us get OUR money back so needless to say I am at a complete loss and just dont know what the next step is.
05/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MS
  • 39702
Web Servicemember
For weeks now my card will work some days and some it locks up and will not work. I pay my bills online and thats what I was using it to do and if you do more than one online transaction over {$50.00} it will freeze your account. So you have to call their customer service line and you have to get a big run around and your put on hold by five different people every time you call and they refer you to different departments and each department says that you need to go to this department theyre gon na whitelist you and its gon na take the hold off your card but then they tell you that they dont see any hold on your card they havent seen any transactions denied and thats all part of the programmin, these workers there are genuinely clueless amd its the intent of the system not to show the denied transactions because then there would be a paper trail. It was intentionally designed to decline charges and not show up on the companies end so they cant fix it. This is all written into the algorithm of this program. Something is denying the charges and if its on employees cant even see them thats even further cementing the clandestine nature of the wretched practices by this company and when they cause the problem you have to call in and pay them to not fix anything and force you to call back over and over snd they take money out of your account but you cant use the money because its locked for the only person that should be able to take it out. But you cant!!!!! You can try everywhere, and your card does not work anywhere not at ATMs nowhere does it work!!! So you call in get charged and they tell you you have to wait 24 hours for the whitelist to go through and then your card will work again well 24 hours later guess what it doesnt work so you can call back in again so you keep repeating this process over and over and Ive done this now for three weeks and Ive had money in the account and Ive been out unable pay bills and buy groceries buy food buy gas just need to get the most basic necessities you can not use that card in in anywhere without it freezing up it is the most ridiculous thing Ive ever seen in my entire life and every time you call because your card is locked up they charge you {$.00} per call and so I had to pay like six or seven dollars to way to go at 50 cents per call because my card was not working. Its a total scam they lock your card so you have to call in but when you do they charge you 50 cents and that transaction will go through. Can you please see my point on this. They intentionally set card failures to generate revenue from customers calling in and when you can not use your funds they are holding them in an interest bearing account Im sure so the longer they can hold your money the more money they make. Its in their best interest to create as many problems as they can for the consumer because thats how they profit!!!!!! THEY PROFIT ON NOT ALLOWING YOU TO USE THEIR CARD IN EVERY DAY LIFE. Im sure this doesnt happen to everyone thst would be too noticeable, but their algorithm locks one here and one there at total random and they profit on it and nobodys gon na listen to some XXXX on unemployment bring this issue to the people that can investigate it and blow this thing wide open. They are gon na state its in fraud prevention and thats just the easy cover up on doing it. It is a total scam and when your business model is set up to profit off your products failure, then whomever chose to go with Way2Go got a big ole kickback from them Im sure and they are just raping their customers and forcing them in extremely long wait times so that people give up. Im sure your gon na read this and just blow it off and thats fine but Im gon na see this through because it is wrong and they are taking advantage of people that are already struggling and when you are living off a very small amount of money your week to week and that card doesnt work you arent gon na eat. My card worked tierce last week. In 5 days I could only use it twice. I did t eat for 2.5 days because I couldnt buy food. I could not use funds sitting in my account yet when I called to get them to help me with it I was on hold for 3.5 hours and then transferred to 4 different departments each one saying they didnt do what the previous department that transferred me said they would do.AND THEY TAKE 50 cents out immediately from your account the SAME ACCOUNT THAT IS LOCKED AND WILL NOT ALLOE ANY OF YOUR TRANSACTUONS TO GO THROUGH YET THEIRS CAN!!!!!!!!!!! Another thing they do is they hang up on you, thats their other tactic they just hang up.So you are forced to call back and get charged 50 more cents. THEY PROFIT ON HAVING TERRIBLE CUSTOMER SERVICE AND A FEE SCHEDULE THAT PAYS THEM FOR BEING BACKSLIDING AND OUT RIGHT STEALING FROM THE PEOPLE ON THESE PROGRAMS. Im sure there are nice donations made to the elected officials by this company and so its never addressed or looked into and somebody in your bureau can expose this and stop it but will you?? Will someone do whats right or just blow me off and say oh a company in the pre-paid card business wouldn't do this, oh but they would. How do I know that? Because they charge to call and get help with a problem that they create!!!!!. It is absolutely brilliant.
01/21/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 344XX
Web Servicemember
I am writing because I have a problem with the Eppicard that handles the disbursement of my child support. My card has been fraudulently hacked and used for cash purchases, ATM withdrawals and cash back purchases. These transactions happened over a serious of months without my consent, knowledge, or approval. When I tried to dispute it with Eppicard, I was quickly shut down after only hearing or receiving notes from me one time, with no arbitration, rebuttal, or anything : just a straight NO There was a conflict found in their investigation and it is closed. And I not only received this letter once, but twice with two different case numbers on them, one dated on XX/XX/XXXX, and the other on XX/XX/XXXX, the same exact letter although I only had one dispute with them. I have written the PA State Attorney General Office and they referred me to write to Floridas, as I did and they were very helpful and did advise me to write to PA XXXX and the PA Child Support Office which I will be CC them on this as well. I am attaching a few documents, but more can be provided if need be. I have below : The print outs of the Cash items that have been taken from my child and a more detailed list and breakdown as well. The two exact letters from Eppicard saying that a conflict has happened, even though I have never been to the following states where the thefts occurred : XXXX XXXX, CA, XXXX XXXX, Fl, XXXX MS , XXXX XXXX MS , XXXX Fl, and was no where near XXXX, PA on the day these transactions occurred. I need help in obtaining my money back from these fraudulent activities. This is a debit card supplied to me from the PA child support department. My daughter is XXXX years old and I just recently within the past two years has begun to get money for the first time in her lifetime. With that said, I was saving the money for this past XXXX XXXX. I attempted to use the card for a purchase, and it came up declined on XX/XX/XXXX for a sub from XXXX XXXX and XXXX cents went thru. Shortly after this, I checked the balance by using the number on the back of the card. I then found out that I had no money on my account. I called Eppicard and had them mail me ( transaction activity history ) and found that to my surprise there were multiple ATM, cash back, cash withdrawals, and a prepaid wireless payment made that were charges and withdrawals made not by me or anyone I know. The cash withdrawals, ATM withdrawals, and cash back transactions occurred in different states that I never even have been to ever. All the while the card has never ever left my possession. I contacted Eppicard and filed a dispute with them. I also took time to break down the charges I was disputing separately and put them on a separate sheet of paper different from the transaction history forms they mailed me ; to make it easier for them to review. I month had gone by and I received a letter saying, that during their investigation they couldnt confirm that fraud had occurred, and that they found conflicting information. Lastly, that my dispute was closed in their favor. I called them many times, as you do get an initial representative that does some initial screening then you go on the hold of your life. Im talking 3 hours hold times, and most times only to be hung up on, disconnected and / or they say they cant hear you call back. I XXXX this company and found that the exact same thing and nearly the exact same scenarios has and is happening to others. And it is not just people that get PA child support, its other individuals that receive other means of money. Heres the link to check it out : XXXX XXXX XXXX page. NOTE : _ Underscore between scam and alerts. With this knowledge and my last conversation with a supervisor about the dispute, I believe that they, Eppicard, is somehow involved in the scam. Because they have the same multiple complaints and are the only ones with credible access to all our individual card information ( If we all have them in our possession ) and refuse to help anyone and hung up on you ; and furthermore, tell you, your case is closed, you get one shot at a dispute and there are NO arbitrations with their company. XX/XX/XXXX XXXX, PA XXXX CASH WITHDRAWAL XX/XX/XXXX XXXX, PA XXXX ATM WITHDRAWAL FEE XX/XX/XXXX XXXX, PA XXXX CASH WITHDRAWAL XX/XX/XXXX XXXX, PA XXXX ATM WITHDRAWAL FEE XX/XX/XXXX XXXX, CA XXXX CASH WITHDRAWAL XX/XX/XXXX XXXX, CA XXXX ATM WITHDRAWAL FEE XX/XX/XXXX XXXX, FL XXXX Cash Back XX/XX/XXXX XXXX, FL XXXX Cash Back XX/XX/XXXX XXXX, MS XXXX Cash Back XX/XX/XXXX XXXX, MS XXXX Cash Back XX/XX/XXXX XXXX, MS XXXX Cash Purchase XX/XX/XXXX XXXX, FL XXXX Cash Back XX/XX/XXXX XXXX, FL XXXX Cash Back XX/XX/XXXX XXXX Prepaid PYMNT XXXX ( FL ) XXXX XX/XX/XXXX XXXX, PA XXXX CASH WITHDRAWAL XX/XX/XXXX XXXX, PA XXXX ATM WITHDRAWAL FEE XX/XX/XXXX {$0.00} cents XX/XX/XXXX {$0.00} cents XX/XX/XXXX {$0.00} cents XX/XX/XXXX {$0.00} cents XX/XX/XXXX {$0.00} cents XX/XX/XXXX {$0.00} cents XX/XX/XXXX {$0.00} cents XX/XX/XXXX {$0.00} cents XX/XX/XXXX {$0.00} cents
10/10/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85203
Web
I noticed on XX/XX/XXXX that charges were made to my card that I did not recognize on/in the following dates and amounts - XX/XX/XXXX {$72.00}, XX/XX/XXXX {$100.00}, XX/XX/XXXX {$21.00}, XX/XX/XXXX {$5.00}, XX/XX/XXXX {$5.00}. I contacted the company that hold the card and shut my card down and requested information how to report the unauthorized transactions @ XXXX on XX/XX/XXXX. I explained to them I do not own a XXXX and would never make purchases through XXXX XXXX, I even contacted XXXX XXXX and was told they have no way of seeing the charges as I don't have an account with them. I was informed that they would open and investigation and answered all their questions, was told at that time they would send me the paperwork to fill out and get back to them within XXXX business days. On the XXXX business day I finally received the paperwork and contacted them as I was on the last day I was able to submit it and was tole to email it in to them, which was emailed on XX/XX/XXXX @ XXXX from my XXXX email account. I called on a few occasions as I kept seeing transaction credited and debited from my account and was informed that it was the normal process for the investigation. On XX/XX/XXXX I received a letter stating that the company " provided documentation that indicates the transaction ( s ) in question were in fact conducted with your authorization. Based on this information, we can not confirm that fraud occurred. You may request a copy of the documents in which we relied in making our determination. '' On XX/XX/XXXX @ XXXX I contacted Conduent and spoke with XXXX and requested to speak with someone in the fraud department and was informed that " they do not speak to anyone '', I then asked who I could talk to and was told there was no one that would speak to me on this case. I then asked for copies of the documentation to be either faxed or emailed to me so I could see what " Proof '' they had that I had authorized these charges and was told she could request for them to be mailed to me, they do not use email or faxes to send this information out. At that point I requested them to be mailed and was told I would receive them in XXXX business days. I then again attempted to contact XXXX XXXX XXXX and got the complete run around that there is no was to see where the charge were spent as I didn't have an account with them, spoke with several people at XXXX - XXXX @ XXXX, XXXX @ XXXX on XX/XX/XXXX with given a reference # XXXX. On XX/XX/XXXX @ XXXX I contacted Conduent and spoke with XXXX and again requested to speak with someone from the fraud department and was transferred to XXXX @ XXXX, in which he told me that there is no one from the fraud department that I could contact. I explained the situation again and requested the forms again as I have already waited the XXXX days, he then told me he would put in a request for them to be emailed to me as well and mailed, which I find odd as I was told they could not be emailed. On XX/XX/XXXX @ XXXX I received the email with the paperwork and printed XXXX XXXX pages, upon looking through the paperwork there is no indication that I authorized these transactions and XXXX XXXX stated that there were XXXX transactions on XX/XX/XXXX to that account with that card that was undisputed therefore I authorized the previous transactions. I do not know how that proves as the card was closed on XX/XX/XXXX and no further charges were mad to my account until XX/XX/XXXX on that account. It is also interesting that the address that XXXX XXXX ( account holder for XXXX XXXX that these charges went to ) is misspelled and that the name typed into the card information is not only spelled wrong but not the name on the card, yet Conduent doesn't see it as that. When I called Conduent on XX/XX/XXXX @ XXXX and spoke with XXXX, then XXXX @ XXXX and finally XXXX @ XXXX no one could explain the reasoning, supposedly XXXX was the last person that I could talk to and that their decision is final, I have no means of appealing these charges and that " our decision is final ''. Upon doing more research I have found that this is common practice with Conduent and feel that the evidence shows I did not purchase or authorize these transactions and this is fraud. I realize {$210.00} is not a large amount for some but it shouldn't matter, it was money that was illegally taken. I will again attempt to contact XXXX XXXX since I now have a name, email address, and IP address to the person whom stole this money but Conduent should be held accountable as well. I also need to add that I don't have a choice to use this company as these are child support payments that get added to this card. Way2Go is the card name and Conduent is the company that manages them. Name on the card is XXXX XXXX XXXX, XXXX used is XXXX XXXX XXXX XXXX is XXXX XXXX XXXX address used is XXXX XXXX XXXX
06/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 39501
Web
On XX/XX/2021 I called EppiCard ( MS.Unemployment Debit Card Company ) The day i got out of the hospital from XXXX. And told them that my card was stolen and there had been unauthorized charges made on my account and that i'm wanting to dispute the charges. Well I made that phone call and followed through with the process they had me do. ( 1 ) I called them as soon as realized my card was stolen, the day I had gotten out of the XXXX the day i was aware of the unauthorized charges which was well in the time frame of the 10 day requirement of reporting fraud charges and minimizing any loses. ( 2 ) on XX/XX/2021 I went to my local police department to file a police report that in fact my wallet was stolen and along with other things my Unemployment Card. So After i filed the required Report i faxed it to EppiCard along with any statements of the dates and charges that i was disputing. So After Calling the very day i realized my card was stolen and there were unauthorized charges on my account. Even after I Completing all necessary steps that they specified in there contract ( Terms & Conditions ) they still haven't reimburse me back the Money i've lost in my account. And this isn't there first time they have done this to me and from what i've researched and read and personally have been told by other Customers of EPPICARD.com that they NEVER refund anyone back there money from unauthorized charges on there accounts and when i filed a dispute before they also never gave me the/a provisional credit while they investigated the fraud charges.As well as they never did this time either they not once called me emailed me not even sent me a letter explaining there decision. So i'm left with no choice in this matter but to open a former Dispute with the XXXX. I've called numerus of times asking for help, i've been told by there support team that i was wasting there time, that they had better things to do then to look up the status on some dispute that will never be in my favor anyway so stop calling all time. when i tried to tell someone about it like a supervisory/management they placed me on hold 8 different times and all 8 times i sat on the phone for over an hour sometimes two just to be asked what my name was then get hung up on. I know this company is operating unprofessionally and without rules. They have no accountability, So they disregard any rules set out by any federal agency who's rules are there to keep financial companies from treating consumers this way but they have gotten away with this sort of thing for so long they don't really care what's fair whats right or even if you follow there on rules for disputing anything they want do a investigation nor will they credit your account for the amount of the dispute for the time they take to investigate the dispute even if its a old account and you are well in the ( terms ) time frame and done everything exactly they way they say do they will still not giving your stolen money back to you. And not only has this bank allowed someone to take my money from me out of my account without my permission, they have caused me unnecessary hardship i wasn't able to pay my rent for the month of XXXX so i was kicked out and when you have XXXX kids and you are the only parent its hard very hard having to stay in a shelter for 3 weeks for me to save enough money for us to move into a new place they have caused me so much hardship not refunding me back my money that at this point i'm looking for legal counsel to help me fight this big bank, for all the stress and unbearable hardship they put me and my kids through from them not abiding to there own rules and contract terms & conditions IVE ALREADY WENT THROUGH THIS BUT SINCE THIS COMPANY IS DOING NOTHING TO FIX THIS DISPUTE THEN I WILL HAVE TO CONTINUE TO FILE A COMPLAINT AGAINST THIS COMPANY. I HAVE ALSO FILED FOR ARBITRATION WITH THE XXXX TO FIGHT THIS COMPANY WHO IS OPERATING UNFAIRLY AND UNJUST THEY DONT FOLLOW THE FEDERAL GUIDELINES THEY SEEM TO JUST WRITE THERE OWN RULES AND PREIZURES THE CONSUMERS WHO ARE EXCERISEING THERE RIGHTS ARE POWERLESS WHEN IS COMES TO THE ILEIGAL TACTICS THIS COMPANY USES WHEN DEALING WITH DISPUTES. THE COMPANY PLAYS GOOD BANK IN FRONTLINES OF LETS SAY THIS COMPLAINT SO OF COURSE THEY WILL ATLEAST TRY TO CONTACT THE PERSON IN QUESTION NOT BECAUSE THEY HAVE YOU IN THERE BEST INTEREST NOT AT ALL ITS BECAUSE ONE ( ME ) HAS PUT THEM ON BLAST ( ON THE SPOT ) SO THEN AND ONLY THEN WILL THEY ACT LIKE THEY WILL TRY TO COME TO A AGREEMENT AND FIND AN SALUTION TO YOUR INQUIRY. BUT THIS COMPANY HAS NOT EVEN TRIED TO COME TO AN AGREEMENTL. SO I WILL CONTIUE TO PERSIUE THIS UNTIL I GET EVERY BIT OF MONEY THAT YOU HAVE ALLOWED GET STOLEN FROM ME BACK INTO MY ACCOUNT I WILL CONTINUE TO FILE COMPLAINTS AGIANST THIS COMPANY
10/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WI
  • 54911
Web
This company is a joke! I have tried and tried to get a resolution to the issues I have been having with my child support debit card and to no avail. I have spent hours on the phone trying to speak to someone for going on two months! I originally called into EPPICard when I went to make a purchase for my child and the debit card was declined. Called into the 1-800 number on the back of the card, and found out via an automated messaging system that stated the following : " We have an important message for you regarding your account, please hold for the next available representative. '' I held on the phone that day for four hours and no one picked up, and there is no option to leave a callback number. The next time I called in was on XX/XX/2020 and was on hold for three hours. When the representative answered the phone, he gave an introduction and then disconnected the call before even allowing me the opportunity to speak. I called right back into the same number yet again where I was on hold for another two hours before someone answered my call. Held for 5 hours all to find out that she could not help me and had to transfer me to another representative where I held for an additional 45 minutes. I had now been on the phone for 5 hours and 45 minutes trying to reach a resolution and most importantly find out what exactly had been going on with my child support debit card. Once I finally was able to speak to a representative, I then found out my card had " potentially '' been compromised but that she could not help me because they needed to see photo identification due to my phone number changing. It is important to note that my phone number has been updated with the state of Wisconsin Child Support Agency and that I was capable of verifying all the information on the account up to and including the old phone number on file. ( This included my Social Security Number! ) She provided me with a weird email address where I was instructed to send a picture of my driver 's license or photo identification but that I would have to wait 24-48 hours for the email to be reviewed and approved. Once approved she advised that I would need to call in again and go over the " potential '' compromises that were going on with my card. I personally found this to be rather ridiculous considering that I had spent countless hours on the phone waiting to even speak to someone all for a representative to tell me that I would have to call back in again! No one at this company cares about the amount of time spent on hold waiting to speak to someone all to find out that this garbage company needs more information before they can share any information about my child support account. After my ID was approved which took 48 hours, I had since spent countless hours on the phone trying to make contact with this company all for the system to hang up on me and the call not being completed. I filed a complaint back in XXXX on this ridiculous joke of a company all for them to send a letter advising they had been trying to contact me. This garbage company called me once and left a voicemail as I like most people work for a living and since had been impossible to get ahold of. I called back twice and left voicemails for this company and my call was never returned. About two weeks ago, I got a letter in the mail advising EPPICard wanted to resolve the complaint and provided me with a phone number and email address to contact them. I called the phone number on the letter and even tried emailing and guess what!? No one returned my call and my email bounced back to me! Finally today, XX/XX/2020, I called in and was able to get through to someone after holding on the phone for 1 hour and 25 minutes all to find out that my card had been compromised and the charges did not go through. When speaking to the representative, she advised that I would need to have a new card issued to me and that it would arrive in 5-10 business days, or that I could have it expeditated at my expense for {$15.00}. I explained to her the amount of time I have spent on the phone trying to speak to someone about the issues I was having and that it was ridiculous that I would be expected to pay extra fees to have my card expedited and that my experience with this company had and has continued to be anything less than pleasant. I refused and will continue to refuse to pay extra money for a card to be sent to me faster when this company has taken countless hours of time away from me and my family. Fortunately, I do not rely on child support to support my child and his needs! However, I do feel bad for people who rely on this garbage company who is being funded by the state of Wisconsin to pay their bills and feed their children. Stay away from this company at all costs, what a joke!
08/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MI
  • 49221
Web
Good morning, I am contacting you today in regards to a fraud dispute I had opened with the company Conduent and their Go Program Fraud Dept. On XX/XX/XXXX, I noticed that my children 's child support money that gets loaded on my card, was being used by someone other than myself. Charges from places I never did business with, showed up on my account. Upon further investigation... I realized that the charges began on XX/XX/2023. I immediately went to the XXXX XXXX Sheriff 's Dept . here in XXXX, MI and made a police report. The police felt that I was a victim of fraud. When I got home, I called the card company and made a dispute claim with the fraud Dept. ( XX/XX/XXXX ) I was notified that I would receive documents in the mail to fill out and return. Those documents never came by mail. I was told that the dispute would be resolved within 30-60 days from a female CSR. I informed her that I made a police report and gave her the complaint number. XX/XX/XXXX I called the company as it had been over the 30 days and did not hear back from them. I was told by CSR XXXX that the dispute was ongoing. And would take a minimum of 45 days and up to 90 to resolve. On XX/XX/XXXX I received a denial letter from the Go Program Fraud Dept. dated 12 days prior. Which would in fact be the same day I spoke with CSR XXXX. It took 12 days for the Company to send this letter to me! Not the companies standard practice of 5-10 days. So the same day XX/XX/XXXX I called the company and spoke with CSR XXXX. I explained the I needed to speak with a Supervisor. She informed me that the original CSR did not make any notation of my police report or complaint number from my first call to the fraud dept. That the first documents from the Co was to send me showed going out. But that the second set of the same fraud documents did not. They got stuck in the system. So I asked again for a supervisor. I was transfered to floor Supervisor XXXX. I then updated him on everything that had occured up to that point. Then asked how can a person provide documentation to the Fraud dept. If the first line of defense ( CSR ) fails to correctly make notation of the situation and ... if the company fails to send out the documentation they require? He understood that the company had not done a good job of handling my fraud claim and apologized. He also referred the original CSR to have additional training and requested review of the first phone call recording for the additional training purposes for the CSR. I was told to email the next day after I got a copy of the police report after 24 hours had occured so that the expedited claim would show in the system. I was also given an email to directly send in these documents along with an explanation of what had occurred. As I explained that I can not count on the company to send their required documentation. On XX/XX/XXXX I emailed my police report documentation to the company along with an explanation of the fraud i had experienced and what had occured so far of my experience with the dispute. I had been told by Supervisor XXXX that it would also take 24 hours for my documentation to show up in their system. To call back at the least, after the 24 hour waiting period. On XX/XX/XXXX, I called back to inquire on my claim ( # XXXX ) I was informed that they had recieved my documentation and that it was being handled. That I should recieve documentation or a notification shortly. Yesterday, XX/XX/XXXX. I called the company again. I was informed by Supervisor XXXX, that the claim was again denied on the XXXX. So within a 24 hour period of the claim showing up in the company 's system they denied my claim. That the company again found a conflict in the information I provided. I am beyond upset. The police, the authority in our Country, deemed me as having been a victim of fraud. I have hours upon hours trying to resolve this. I feel the company has been negligent in handling my dispute right from day one. That the financial hardship this has created has caused undue emotional duress not just on myself but my entire family. I have had to use what little bit of savings I had and my credit cards to offset the damage that has been caused by this. I am not further in debt and am having major financial trouble due to this whole incident. I feel the company only further victimized myself by their negligence in handling my dispute. I am a recipient of Social Security as I am legally XXXX in my XXXX XXXX and have a XXXX XXXX. I am of limited financial means and considered a vulnerable member of our adult population due to this. Please help me! I just want to get my children 's money back for them so I can get the what they need for life and the up and coming school year. Thank you for your time. Respectfully, XXXX XXXX
04/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30813
Web Servicemember
As part of the GA Child support organization, our child support payments were changed from automatic direct deposit to debit cards with the GA Eppicard Program. On XX/XX/XXXX, I discovered that all of my child support payment funds totaling over {$10000.00} was stolen from my Eppicard account. I immediately contacted the Fraud Department and they informed me that my money had been slowly drained from my account starting in XX/XX/XXXX and that there were hundreds on hundreds of transactions that appeared to be from hackers due to the nature and consistency in the charges ( {$1.00}, {$2.00}, {$110.00}, {$220.00}, {$3.00}, so on so forth ). We immediately locked the card and had a new one issues. Because there were so many charges, we had to break the claims into 6 different claims. I received 4 letters from the Eppicard Department ; 1 letting me know that the merchant returned the money in one claim, and the other 3 that after their investigation, those were closed in my favor and they returned the money. Here lies the issue, the above case ( claim ) number is for the biggest claim that they denied totaling around {$9600.00}. The reason they stated, ", the reason for denial for the transactions under this claim number is : According to Federal Regulation E, which governs Electronic Funds Transfers, and your Terms of Agreement, A customer must report an unauthorized electronic funds transfer that appears on a periodic statement within 60 days of the financial institutions transmittal of the statement to avoid liability for subsequent transfers. They issue is that this part of my claim was from XXXX XXXX XXXX XXXXXXXX, and the entire claim should not have been denied. I should have been paid back at a minimum from XXXX to XX/XX/XXXX, because that portion was within the 60-day window. Since filing the claim, I have did everything they asked me to do, from filing police reports, to writing letters, making lots of calls, and everyone told me to do something different. Then finally on the last call to them, I was told that I would not be getting my money back nor will they be re-opening this particular claim number because the investigator, closed the claim as being outside of the 60 day window, even though majority of those transactions were well within the 60 day window. When asked if there was something else that I can do to get reconsideration for this improperly closed claim, I was told no and that I should get a lawyer if I wanted to fight it. The confusing part is that they threw this regulation at me but they gave me all the money back from the first claims dating XXXX XXXX XXXX, XXXX. If this is the case, why didn't they deny my entire claim. If I was outside of the 60day window, why give that money back? These are questions that I asked every representative that I spoke with, and they couldn't tell me. I even requested the investigation paperwork on all the claims, and they would not give it to me. Finally one representative forwarded me to the level 2 help desk, where the agent went line my line with me on this particular claim to let me know the dates and transactions amount. that is when I realized that in claim, this was the bulk/majority of all the money that was stolen, and they are simply trying not to pay that much money back, which is why it was so easy for them to give me back the small amounts from XXXX XXXX, when in all actuality they were not. Based on this information and the date that I reported all unauthorized use on my card from XX/XX/XXXX to XX/XX/XXXX, on XXXX XX/XX/XXXX, anything between or around XXXX XX/XX/XXXX to XXXX XX/XX/XXXX, according to Federal Regulation E is within the 60-day window. Therefore, the reason for denial is not justified and my claim in total should not have been denied. I did speak to legal for advice and was told that because it was a federal agency, I would have to reach out to my state representatives for help. This is a lot of money that was taken from be because the Eppicard website is not secure. They have no systems in place to let the customer know that there are issues on the account, nor do we receive statements of any kind. The only way to check balances is by calling the XXXX number or the website, which I never had access to after signing up. When calling the XXXX, you can hear up to 10 transactions, but because I had sooooo many, during the times I did call, I was only hearing the tiny amounts like {$1.00}, or {$2.00} all which I thought was maintenance fees. When I received the new card, I was told that my account will always be locked for online account services due to this situation, and in this instance again I am left vulnerable not having access to my account.
09/24/2023 No
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 60107
Web
Someone scammed my card starting XX/XX/2023 My card was still in my possession I dont know how they copy or duplicated my information from my card This card does not have a chip so therefore I dont even think that is very secure, but I did try to follow my footsteps myself I went back to the gas station to make sure it wasnt like a faulty Swiper, and also went back to the last studio to let them know as well that I will scam no help. My card on XX/XX/XXXX is when my card decline at a bar while I was out on XX/XX/XXXX thats when it declined I instantly card to cancel get didnt get a hold any at XXXX that night so I finally XXXX Comerica Bank in they transferred me to the fraud department to open my investigation so I was speaking with a young lady and I was letting her know which charges I wanted to report and dispute. She stated that whoever was using my card didnt actually put in the correct pin number and I asked her how did they actually get my money off the card if they kept putting the wrong pin number she said shes not for sure so I told her something very fishy is going on and Im going to get to the bottom of it because I do not play about my funds, my money I work hard for my money every day. On XX/XX/2023 I disputed all charges from ATM machines which was {$2500.00} and I was told that I should wait for my dispute papers to come in the mail. And my card so I got my card on XX/XX/XXXX I didnt get the forms until XX/XX/XXXX I had 10 days from the XXXX in order to receive a credit of my missing funds back on my account which wouldve been XX/XX/XXXX there was no way that I couldve mailed those documents in in time for my credit so thats the reason why I emailed them so they can get there quicker and still was denied for these fraudulent charges. I was doing everything in my power So I went online to the XXXX and found this view papers fill them out put all my personal information on there and sent them to them in a email thats was given by customer service The young lady told me that I shouldnt send them PDF file so I resent them as taking a picture of the papers in I submitted them so I waited at least 72 hours to check to make sure they view and have my papers so the young lady say hey, you will receive a letter in the mail and I said what is the letter in the mail concerning she stated that I was denied of my claim I said I wanted to speak to a supervisor right away. The supervisor said that I should file an appeal. I said, why did I get denied of my claim when I sent the police report with my claim as well. She saying that she wasnt the person who handled my claim, but I just confused of why I was denied as they can see whoever this person was use my information multiple times at different ATMs in the surrounding areas and also kept checking my Balance kept pressing the wrong pin number in and paying for ATM fees which I will never do, but my concern is if I have a police report went into the police station and made this claim. My account should automatically be reported as a fraud who will go to the police station without even having proof that this was fraud I am a single parent that works for home care that saving her money to actually put a down payment on a home this up coming fall this is putting me in emotional distress and behind on my bills due to this inconvenience. I actually put in the notes on my claim to please return my funds back to my account immediately nothing happened, so therefore I am reporting to you all to help me as a prepaid card at XXXX program customer to receive my funds back. As Im searching online trying to figure out and get answers to see if this ever happened to anyone else. They have thousands of claims that people been scammed in never received there money back like thousands of dollars from Unemployment, Child Support or Homecare service I need my money back in my account. this is fraudulent towards the company. At this point this is a civil right matters someone needs to be stop and get involved involved in help people out here thats living in trying to make it every day living. Whoever this person was, I guarantee you they have ATM video footage of this person scamming in my card Please try to contact each merchant to verify that this was not me my police report should actually help this claim as well
08/25/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 29680
Web
XXXX I found out a certain amount was charged to my card, the night before on a school website. When I called to check the balance on the card it was confirmed. The problem arose when the school said they did not receive the amount. I immediately called XXXX XXXX Epic card Conduent XXXX XXXX XXXX. Which is the number on the back of the card. The agent went over what happened. At first the amount XXXX was approved, the card was entered again in error. Now the second time {$41.00} denied insufficient funds. The agent verified that the first time it was already taken out. I called the school because I'm out of the money and the item that it went towards I don't have it either. The school 's bookkeeper does not see record of it. Now I'm sent on a wild goose chase. Bookkeeper says call the cafeteria manager maybe it went to his lunch account. I called the cafeteria no record found of it going to cafeteria dues. So the next thing I know to do is to dispute the charge. Because at this point my son doesn't have a parking pass but the money is gone. At this point all I'm trying to do is to file a dispute. I called the number on the card again I received an Agent named XXXX ID:XXXX I told her what happened and that I wanted to file a dispute. She verified my name, birth date, address in which the old address was still on file and I had been changed my address to my current. I gave her my current address as well. I just recently received information to my current address by the child support division who issues the money on the card. XXXX then asked me when was the last purchase amount made on the card on line or in store. I told her XXXX for XXXX and then the XXXX twice. She, XXXX, said no I'm talking about other than that. XXXX says like 10 days ago. I told her XX/XX/XXXX. She said what was the amount. I said I don't remember. In which who does. This card in not a banking account in which I receive statements for. She said the date was wrong XXXX XXXX in which this was a lie because I had called and listened to the last 10 transactions before calling her. So right here XXXX lied, which is not a good business practice. After she said that was wrong, I told her I'll look for my receipt. The card only gets funds uploaded one or twice a month. So the card is rarely used because normally I take the cash off. I said well I'll call you back with that information. I didn't know I needed to readily know all this information about my card transactions from 10 days ago to file a dispute. Second problem XXXX stated that when I call back my card was being placed on a fraud alert and I needed to send in 2 forms of identification before they would help me file a dispute. Well I be darn. I called to do a dispute and yet I'm now being disputed! I was already in a whirlwind of not knowing who has the money. Now XXXX added insult to injury. At this point, I'm furious! XX/XX/XXXX I called to make a complaint because I was at work the day before. I asked to speak with a supervisor. Third problem arises, I started being lied to by different foreigner agents who I don't even know if they are in United States legally but ironically they are the ones working in loss prevention who I have to give my social security number to? Some of the agents would lie and say they don't have an ID number, there is no Supervisor available, give me your social so that I can help you and they could not help me because all they would say is you have to send 2 forms of ID in to verify your identity. After calling yes 60 times I was still being lied to about a Supervisor not being available to file a complaint. I wanted the recording of my conversation with XXXX and policy to know at what point should she have put a verifying my identity on my card. I've had this card for some years and this is the first time this has ever happened! And will be the last! It should not have taken over 60 calls to get a Supervisor on the phone. Fourth several of the agents hung up on me this includes XXXX, XXXX, and XXXX. XXXX was the only one who got a Supervisor XXXX and with so many lies I don't even know if this is true with XXXX being a Supervisor. This is unreal and happening in America. I would like to be compensated {$3000.00} and it will settle this issue but definitely leave mental wounds and scars.
01/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 380XX
Web
Re : Conduent Way2Go debit MasterCard a/k/a Go Program, and Abusive Business Practices From Conduent Go Program Towards Consumers Who File Fraud Charge ( s ) Claims On XX/XX/XXXX, I immediately filed a claim via telephone with your fraud department after realizing my above referenced card had been drained of over {$13000.00}. ( These fraudulent charges left me without a dime. I am a XXXX unemployed widow who has been in financial distress ever since ). These were " card-not-present '' unauthorized charges. Upon receiving the card in XXXX of XXXX, ( most consumers who use " your '' cards, do not have " official '' banking accounts ) for electronically transferred unemployment benefits, my card has never been lost or stolen ; nor has anyone other than myself had my card 's pertinent information in order to make purchases. At the end of this call, your Rep informed me I would be receiving fraud documents in 3 to 6 days to complete and return. Your Rep stressed the importance of receiving these completed documents back by the XXXX day of my initial fraud claim date. I did not receive these documents until I called back approximately 15 days after XX/XX/XXXX to request they be mailed again. After almost a month from my initial fraud claim, I received the documents to complete. On XX/XX/XXXX, I returned the documents to you via U.S.P.S. overnight delivery. From XX/XX/XXXX thru XX/XX/XXXX, I called your fraud department on numerous occasions for status updates regarding my claim. Each time I called, I received a different Rep who gave different answers, and each time I called, the " hold times '' were to the extreme ( i.e., On XX/XX/XXXX, I was left on hold for 15 hours. The reason I was, per your Rep, was because my account " was flagged '' ). Some of the lies I was told from your Reps were unbelievable. On XX/XX/XXXX, I received 2 unsigned computer generated letters from Go Program 's Fraud Department. 1 ) The first letter stated I gave conflicting information regarding my claim. I do not believe this to be true. The letter stated I could request " this '' conflicting information. Per hundreds of other online consumers who did request " their '' conflicting information, they never received it, so I didn't request. I'm broke, and I was sure the information was false anyway. 2 ) The second letter informed me that my fraud claim had been denied because I did not meet the 60-day time line period. I did meet the 60-day time line period. However, the time line period is not 60-days, it's 120-days. Per hundreds of other online consumers who receive their benefits on one of " your '' cards ( i.e., Way2Go Debit MasterCard, XXXX, and XXXX XXXX XXXXt XXXX ), all their reviews of " your '' unsigned computer generated letters regarding their fraud claim denial letters read exactly the same ). On XX/XX/XXXX, in disbelief of your denial, ( honestly by this time I should not have been in disbelief regarding any of your ways you do to us ) I placed my denial claim in escalations. As of XX/XX/XXXX, my escalation had not yet been assigned to one of " your '' investigators. On XX/XX/XXXX, " your '' Rep informed me my escalation claim had been denied on XX/XX/XXXX. How can that be? On XX/XX/XXXX, the claim wasn't assigned, but on XX/XX/XXXX, it was denied? Now THAT'S conflicting. After all, your fraud department had until XX/XX/XXXX, to reinvestigate. My fraud/unauthorized charges were legit, you know it, and you need to reimburse me those funds. Go back and review my transaction history from XX/XX/XXXX thru XX/XX/XXXX, and you will see in black and white that I rarely used my card, much less made HUNDREDS ( over 115 my last count ) of charges to some XXXX " XXXX XXXX XXXXXXXX XXXX, XXXX - I don't even know what that is. These funds on my debit MasterCard were funds I was going to survive on til I turn XXXX much later in XXXX in order to receive Social Security. I know you don't care. Your abusive unethical business practices has put me ( and I'm sure many others ) in such an emotional breakdown, I may never get back up, and I know you don't care about that either, but hopefully very soon, someone will.
06/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 350XX
Web
There are actually two disputes the first one I was charged twice for a donation I made once, and the second I made an I.V.R transfer from the way to go card services to my bank and never received the money. On XX/XX/XXXX I made a donation of XXXX to XXXX XXXX ministries and I was charged again the XXXX on XX/XX/XXXX when I called to dispute this the person I spoke with argued with me saying I was not charged twice and said she would mail me a statement proving that the XXXX was not charged twice to my account I received the statement and yes I was charged that amount twice. I notified the company about this matter on the same dispute form as the other issue but this company does not seem to even know anything about the matter. On XX/XX/2022 at XXXX am I called my way to go card service telephone number and done a first time transfer from my card at way to go where I receive my unemployment benefits to my bank for the amount of XXXX. The policy of way to go and XXXXXXXX XXXX states that all first time transfers take seven business days due to consumer laws. I waited around a week or so checked my balance and the XXXX was deducted from my card balance but it had not been deposited into my bank so I contacted way to go and spoke to a lady who I expressed my concern to and she told me I had not given it enough working days that it takes fourteen days and that I needed to wait until the next week and call again if I still have not received the money. I had to call back the following week this time the lady I spoke to showed concern and said she would transfer me to the dispute department where they would issue a reversal of funds immediately. She transferred me to a man who began questioning me on my last ten transactions that I would have to tell him exactly what they were and when I could not he said I had to email a copy of my identity to him then call back before he could help me. I waited until I was calmer called again the next day was never again asked anything about my last transactions or my identity but was put through to a manager who was also supposed to stop this transfer and reverse the payment back to my card but instead she put me on hold a few minutes then came back saying that I really had not given it enough time that in two days it would be enough but asked what I wanted to do and I said I wanted to cancel and dispute the transfer then she said she would have to mail me a dispute form in which I would then have ten days to mail back in to them and if I did they might possibly put the funds back into my account until an investigation could be done. I waited over two weeks and still did not receive the dispute form so I went online and found one and filled it out and faxed it to them on XX/XX/2022 and I called and confirmed they received it. A couple of days later I did receive the form in the mail the manager mailed it should not have took that long to mail to me so then I received a strange email from what looked like Conduent way to go card services stating my transfer for XXXX had been successful and it was dated for XX/XX/2022 at XXXX am I tried emailing the sender back but it was invalid then I tried to go to the websites in this email but they were not valid so I looked into the security of the email and it was a spoof or fake email in which you can put any date and time and send to someone and it look like it was received on the fake date but it was a fake. I contacted way to go and asked if they sent emails to customers confirming transfers they told me no they did not. I then waited a couple days called about my dispute was told there would be a decision made on the XXXX of XXXX I called on the XXXX and was told that I had been denied a refund and I should receive a letter explaining why I just received the letter on XX/XX/XXXX it only says i have been denied based on the information they had there was not any errors on my account and it was signed dispute resolution department no other names. That is where I am right now they took XXXX from me and I do not know what I can do but I do know that something is very wrong with all of this please if you can help me.
09/25/2020 No
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • OK
  • 74017
Web
My complaint is against Way2Go/Conduent, the vendor used by the Oklahoma XXXX XXXX Commission for unemployment payments. This company provides a Way2Go debit card directly, or allows for automatic transfers of unemployment benefits to an individual 's bank account via direct deposit. I have been utilizing the automatic direct deposit since I first filed for benefits in XXXX after I was laid off due to COVID-19. I never utilized the Way2Go debit card due to the fact this company Conduent has numerous complaints filed regarding inability to use the cards at various ATMs, daily withdrawal limits, random card freezes, late deposits, terrible customer service, etc. Since XXXX, XXXX sends the funds for my regular weekly benefit to Conduent on Monday, and the direct deposit is available in my XXXX XXXX checking account by Wednesday of that week. This week, despite notifications from Way2Go/Conduent that the deposits were automatically transferred on XX/XX/XXXX to my bank account, my bank has not received any deposits as of today, Friday XX/XX/XXXX. XXXX implemented the Lost Wages Assistance program this week, and as I qualified for all 6 weeks of the benefit, I also received text notifcations from Conduent that multiple deposits of {$300.00}, totaling {$1800.00}, in addition to my regular weekly benefit, were also deposited and automatically transferred as of XX/XX/XXXX. I rely on my regular weekly benefit to pay my bills and support myself, including rent that is automatically drafted via XXXX from my landlord on the first of every month. Not only have I not received that regular benefit, but the additional payment I am entitled to hasn't been received by my bank either, leaving me to wonder if I will have these funds available by the end of the month to pay my bills and keep my home. I have called Conduent multiple times, and been given different answers each time I call. To date, neither Conduent nor XXXX has provided anyone with an official reason for the delays or a timeframe of when we can expect direct deposits to be received. The answers Conduent call center reps have given include : deposits are behind due to an influx of payments by OESC and will be received within 3-5 business days ; Conduent experienced a " glitch '' in their system causing all deposits to be automatically rejected by banks, and the funds will be returned to the Way2Go debit cards in 10 business days ; fraud holds were placed on all Oklahoma accounts due to the influx of payments from OESC and they are waiting for " direction from upper management '' on when the holds will be lifted ; the large increase in payments caused " their system to crash '' and they don't know when it will be fixed ; and/or that the deposits show cleared on my account and " they don't know what's going on. '' My Way2Go account via the app shows no reflection of any hold, nor does my bank ( XXXX ) reject deposits like this. I feel as though this company is keeping thousands of Oklahomans in limbo, without a clear answer as to where our money is and when we will receive it. There are cases against Conduent/Way2Go in other states for fraud and shady practices, and I fear that these benefits we are all entitled to are now being affected by the same practices. Conduent charges {$.00} per call after 2 calls in a month, which I find to be a ridiculously predatory practice, as oftentimes, the representatives who answer the phone after the excessive hold time will simply hang up on you after being faced with a question they don't have the answer to. There is a new petition gaining signatures now in Oklahoma for our governor to initiate our own investigation into Conduent, and for OESC to change vendors immediately as this seems to be an ongoing problem with Conduent. I have signed that petition and am now filing this complaint in the hopes that Conduent will resolve their issues quickly so that Oklahomans like myself who rely on these benefits can continue to feed ourselves and keep our bills paid. I appreciate your time and assistance in reviewing my complaint and the others that have been filed against this company.
04/10/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 741XX
Web
Way 2 Go / Conduent / XXXX XXXX XX/XX/2021 : I called in to dispute fraudulent charges on my prepaid debit card. Was told they werent taking the details over the phone and that since that was to time consuming they would need me to send a written letter or fax stating the charges. The woman stated she would go ahead and shut the card down and the provisional would be there when I sent in the documents. XX/XX/2021 : I faxed in detailed report along with signed letter stating what happened with the card and how it came to be stolen. I received the fax back stating it was received. XX/XX/2021 : I call Way 2 Go card and ask how long the provisional will take. They stated they didnt receive the documents so there was nothing they could do. Maybe they just werent uploaded yet. I sent again just to be safe. Received return acknowledgement of receipt. XX/XX/2021 : Call again. Was told they didnt receive. I get angry, the company hung up on me as I said XXXX on the phone. I called back where they then put me on hold for 4hrs I have up and hung up. XX/XX/2021 : I receive a call from a manager at XXXX XXXX very nice woman, talked me through it. Explained everything. Told me the provisional would be there within 10 days of initial dispute to email her the documents personally and she would make sure they got attached to the file. I did exactly what she said received a read receipt, Sent them twice actually ... .waited for the day to arrive and nothing. Provisional never came. XX/XX/2021 : I call Way 2 Go again. Sat on hold after being hung up on each time after they got my claim number and realized who I was for 3 hrs total before giving up. XX/XX/2021 : Finally got someone on the phone. After arguing with her for roughly 1 hr literally about documents being sent and the laws on provisionals and my rights she gives me yet another email to send documents too. I literally stay on the phone until she receives them. Am told since its the weekend the dispute managers wont be able to look at it so it will be Monday before they can credit me. I accept this knowing they are a XXXX customer service company but am over it and decide to shut down the call. XX/XX/2021 : No credit. I call, get hung up on and then laughed at by a supervisor when I begin explaining the issue. Then quickly hung up on. This goes on all day. XX/XX/2021 : hung up on. XX/XX/2021 : was told they dont have documents. So no provisional credit. XX/XX/2021 : Same. XX/XX/2021 : No documents. No status on claim. No provisional and hung up on. I have every email receipt, their company even has a email they is sent back to verify identity when you send on documents. So they are quickly becoming fraudulent in my eyes by acting as is the papers arent there. What they did was wait until their time frame for sending them in was up and said they didnt get them because then they dont have to cover the loss. But Im well aware of my rights and they are clearly running a scam on their consumers. I feel like I should be getting myself a lawyer because this seems to be much bigger of a issue than I first thought. I pulled reviews on XXXX and they do this a lot. This seems to be Conduents thing and they seem to be scamming Americans out of Unemployment to the point that they have lawsuits all over them. Im not the first and bet Im close to the last because they wont get away with stealing peoples money any longer. I had more charges on my account today and will be disputing those this morning. Not that I will get any help with that. I dont think they need to have a contract with something so big as Oklahoma Government payments. What the hell is wrong with Oklahoma hiring a well known company who has been stealing money for years now?! Im on over {$1000.00}. Can you imagine how much money they are stealing? They prob took the original money and thought up a scheme to make it read as something else. I dont assume this will get my money back but this complaint is the first of about 20 Im doing today. By XXXX everyone will be aware of the scheme.
10/07/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 18017
Web
On XX/XX/2023 I was denied a purchase at a restaurant. I called the number on the card to find out what my balance was and was alarmed with information. I contacted EPPICard to let them know something was wrong, I did not give approval for these purchases. Eppicard advised me to go onto a site to view all my transactions. I which ones I was disputing. I stared all the XXXX charges because I had no account nor have I ever used them. She stated it could cause more problems closing the card then disputing the charges. I did not understand what she was saying all I understood was that someone had access to my child support and was taking money from my children. She stated that she would send me a new card and paperwork that had to be filled out and returned. I never received paperwork only a new card. I reached out to EPPICard several times about not receiving paperwork and they kept saying it got lost in the mail and they would send me another. Three phone calls later I requested an email and fax to write out my information since I still had not received any paperwork. I got most of the information off their website and sent in my letter for the disputes. A day or two later I called to confirm they received my letter they had told me my dispute was denied due to conflicting information but would not tell me what the conflicting information was but it would be sent in a letter to me with my determination. This company had now switched to The Go Program with the new card I received. The woman stated I had to take the disputes up with the merchant and there was nothing else they could do but escalate the dispute which I did. The letter of determination did not state any conflicting evidence discovered just that there was conflicting information. I reached out to the merchants, XXXX Been verified was a background check subscription and they refunded me my child support but could not tell me the name on the account that my card was linked to only that it was still active. The other merchant was a scam I apparently signed up for but didn't receive anything in my email like they said I had and they refused to refund my money said they didn't have to. The main merchant was XXXX they had over {$1300.00} in charges over the last year on my account. They needed my old card number to process any information I was providing them. I no longer had the old card and was informed to reach out to the provider for that information. I was told by domestics and Way to Go that neither one of them had access to the numbers of my old card. I filed a police report, filed with the attorney general, reached out to the state representative and XXXX XXXX XXXX I had got a representative from my states rep office to help me with my situation to make sure nobody else has to deal with this. Once she got involved they told her that they refunded me {$1100.00}. I went on to confirm but I had been locked out of my account, I called the number and they stated my account was suspended. I was informed that there was some money in there. XXXX days later I was able to use the site to view my account but could not lock or unlock my card or use the app. I had only received a refund of {$600.00}. I informed the reps office of the discrepancy. She remained in contact with human resources to get this resolved and determine when the rest would be refunded. She was informed that I had 120 days from statement to dispute charges. I never received any statements from EPPICard or Way to Go except what was requested from the fraud on my account. After I was refunded {$600.00} I was then charged another XXXX $ for a credit they applied and took back. The state reps office informed me to reach out to consumer finance and also XXXX or Way to Go. I reached out to XXXX who stated they could only send a complaint to their managers and that Way to Go was a customer but I was not, they had only provided the cards for Way to Go but they could not see any customers or accounts under Way to Go.
02/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NM
  • 88030
Web
i recieved unemployment and they were deposited to my bank card which they provided me thru a company called EPPICard Visa, cardholders should call the Customer Service toll free number at XXXX, i had disputed these charges because well obviously i did not make these transactions i dont live in XXXX XXXX XXXX. my dispute for these charges were denied and well as you can see this is alot of money that had set me back i called the company wen i first noticed these charges and they said the canceled my card and wen my new card was not mailed with in 15 days i decided to call them again because i had log on line to check if my deposits went thru still and they did but the company never canceled my card i told them why wasnt my card cancelled the company said they had cancelled u=it but recanceled my card again and sent me another but more charges from this company had already been made the company still denied my dispute XX/XX/2021 XXXX XXXX XXXX XXXX TRANSACTION FEE REVERSAL {$1.00} XX/XX/202XXXX XXXX XXXXXXXX XXXX XXXX {$87.00} XX/XX/202XXXX XXXX XXXX XXXX XXXX TRANSACTION FEE REVERSAL {$2.00} XX/XX/2021 XXXX XXXXXXXX XXXX XXXX {$140.00} XX/XX/202XXXX XXXX XXXX XXXX XXXX TRANSACTION FEE REVERSAL {$1.00} XX/XX/20XXXX XXXX XXXX XXXX XXXX {$74.00} XX/XX/2021 CARD REPLACEMENT FEE ( {$15.00} ) XX/XX/2021 XXXX * XXXX XXXX XXXX CREDIT {$21.00} XX/XX/2021 XXXX XXXX XXXXXXXX XXXX XXXX CREDIT {$56.00} XX/XX/2021 XXXX XXXX XXXX XXXX CREDIT {$100.00} XX/XX/2021 XXXX XXXX XXXX RETURN {$0.00} XX/XX/2XXXX XXXX * XXXX XXXX PURCHASE XXXX {$86.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE REVERSAL {$0.00} XX/XX/2XXXX XXXX XXXX XXXX XXXX {$45.00} XX/XX/2021 XXXX XXXX XXXX XXXX XXXXE XXXX {$140.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$74.00} ) XX/XX/202XXXX XXXX XXXX XXXX XXXX CASH PURCHASE XXXX {$1.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$1.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$87.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$2.00} ) XX/XX/2021 XXXX XXXX XXXXXXXX XXXX XXXX ( {$140.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$1.00} ) XX/XX/2021 XXXX XXXX XXXXXXXX XXXX XXXXXXXX ( {$74.00} ) XX/XX/202XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX {$0.00} ) XX/XX/2021 DEPOSIT FROM XXXX XXXX ( XXXX ) {$460.00} XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$45.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$0.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$45.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE REVERSAL {$0.00} XX/XX/202XXXX XXXX XXXXXXXX XXXX REVERSAL {$21.00} XX/XX/2021 XXXX XXXX XXXX XXXX XXXX {$1.00} FEE REVERSAL XX/XX/2021 XXXX XXXX XXXX XXXX {$57.00} XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE REVERSAL {$1.00} XX/XX/2021 XXXX XXXX XXXX REVERSAL {$56.00} XX/XX/20XXXX XXXX XXXXXXXX XXXX XXXX XXXX FEE REVERSAL {$2.00} XX/XX/20XXXX XXXX XXXXXXXX XXXX REVERSAL {$100.00} XX/XX/2021 XXXX XXXX XXXX XXXX XXXX {$0.00} XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX REVERSAL {$2.00} XX/XX/2021 XXXX XXXX XXXX XXXX {$140.00} XX/XX/20XXXX XXXX XXXX XXXXXXXX XXXX PURCHASE XXXX {$56.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$21.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$100.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$140.00} ) XX/XX/2021 XXXX * XXXX XXXX PURCHASE XXXX {$57.00} ) XX/XX/2021 XXXX INQUIRY FEE ( {$0.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$1.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$56.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$0.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$21.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX FEE ( {$2.00} ) XX/XX/2021 XXXX XXXX XXXX CASH XXXX ( {$100.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX ( {$2.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX {$140.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX ( {$1.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX {$57.00} ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$0.00} ) XX/XX/2021 DEPOSIT FROM XXXX XXXX ( XXXX ) {$460.00}
08/09/2019 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30189
Web
I have a debit Eppicard in Georgia thru Mastercard. I receive child support on this card from my kid 's dads. I rarely use this card as my husband and I use it as a savings account. I use it mostly for gas. One day I went to use the card and it was declined. I immediately made an account and saw that there were months worth of charges that were made to my account that were not mine. I still had my card with me so it had not been stolen. I filed a claim XX/XX/19 with the fraud services department for Eppicard. They sent me a questionnaire that I promptly filled out a returned and they started their investigation. After a little more than three weeks, they told me to fill an official police report which I did on XX/XX/19. The purchases for the account that were not mine spanned from XX/XX/19 - XX/XX/19. There were 92 transactions over this time and the total came up to {$4000.00}. After about another three weeks I received a letter from the fraud services department. That letter stated : " Based upon our review of the information you provided as well as our internal records and your card history, we can not confirm that fraud occurred. Our investigation indicates that you entered into an agreement with the merchant, and the transaction was processed in accordance with that agreement. '' I was shocked to hear this. I asked my husband to handle this because I was too emotional to do so and I have problems with anxiety. We do not have a lot of money and that money is basically our entire savings. They basically told us that we were lying about the charges. My husband called the fraud services department that very day and was on hold for more than 40 minutes. When we finally got on with someone their phone got disconnected. It was not ours as he has a cell phone and you can tell who dropped the call. We also have full service at our house. The next day the same thing happened in the morning. He called later that evening and finally got to the fraud services department. They reiterated the statement that was said in the letter after talking to many people for over an hour. He was also told that they could not fully reveal how they came to that conclusion. Furthermore they said they were not able to help because of a preauthorized settlement had taken place. This " settlement '' was not given by my husband or me and we believe that this settlement was done by the very person who stole the information from my card. If the person committing the fraud agrees to a settlement is that a real settlement? According to the letter they use the information I gave them, internal records, and my credit history to confirm that fraud occurred. I gave them all the information I had which was 100 % true. I have no idea what internal records is but I suppose since the amount was so much, internally they wanted to say no. If they used my card history they would see that this card, that I've had for over a decade, has never been used at the 13 merchants that it was used during this 3 month span. I have also never had that many transactions in such a short time or have I ever spent that much so quickly. I feel that they are deliberately and without reason not trying to help because of the amount of the claim. My husband even told them to come arrest us if they think this claim is false. We are at our wits end. I also notified them that two other cards of mine had fraudulent charges which made me reach out to them in the first place. The other card companies reached out to me because of the weird charges and did so pretty quickly. On one of the cards, I got a new card and had fraudulent charges immediately after getting a new card. I am not sure how this happened and have since frozen my entire credit thru XXXX and the other credit reporting services. Please help. Eppicard thru Mastercard is trying to renigg on their responsiblities
07/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30038
Web Older American
Previous Case # XXXX Not resolvedXXXX XX/XX/XXXX. XXXX - I received a text stating {$1100.00}, had been applied to my debit card for child support. Since it has been two decades since I have received any child support payments, I called the local child support office. They verified yes - I had received my ex-husband stimulus check to be applied to his arrearage. I informed the customer service rep I did not have a debit card. She provided me with the EPPI card customer service telephone number ( XXXX. ) XX/XX/XXXX Placed a call to customer service @ XXXXXXXX XXXX., after being on hold for 1 hour 20 mins. I was informed a card was mailed to me yesterday ( XX/XX/XXXX ) and I should receive the card with 5 - 10 business days. XX/XX/XXXX - Placed a call to customer service @ XXXXXXXX XXXX, after being on hold for 51 minutes. Again, I went through the verification process. The rep informed me to wait until Wednesday, XX/XX/XXXX, this will conclude the 10 business days. Also, stated sometimes it take longer to receive the card. I asked about the expedited overnight service I was informed about on XX/XX/XXXX. He stated there will be a day or so delay before they could process another card. The service is not overnight - it is a two ( 2 ) day service. Also, there is a {$14.00} fee associated with the service. XXXX XXXX - As of today I have not received my card. XX/XX/XXXX Talk to a representative from the State of Georgia child support rep. Stated there is nothing they can do. EPPI card is a third-party processor who operates separate of the State. The rep suggested I go online for my case and sign up for direct deposit into my checking account in case I receive additional funds. This is scandalous. " XXXX XXXX '' in need of funds and this company giving parents the run around. Glad my children are adults now - but what about the ones who really need the monetary relief. Concerned & confused - how can this be tolerated. Georgia 's XXXX is loaded with unanswered complaints : https : XXXX. Another tidbit -- EPPI Card, they charge a fee for customer service calls. XXXX per each call to the Georgia Customer Desk. Deployable!!!!!!!! I want what I am entitled. In this pandemic and uncertainty every drop fills the bucket. EPPI Card Services need to be investigated. XX/XX/XXXX I received a voice call from Georgia EPPI today at XXXXXXXX XXXX. I was working and could not answer the call. The representative left a message, he was calling to resolve an issue, left his name XXXX and a call back number. The audio was dreadful I could not understand the contact details. But some strange reason I received an email at XXXX XXXX. ( XX/XX/XXXX. XXXX ) stating they had attempted to reach me. And for me to please reach out as soon as possible so that we can find a resolution to my issue. They look forward working to resolve any issues I might be experiencing with my Georgia EPPI. Hear to hear from me soon. XXXX Also, I received an email pertaining to my complaint which stated my case was closed. Oh no I have not received my card as of today ( XXXX XXXX ). I have received my mail already for today. The original statement was I would receive my card within 5 10 business days it has been 15 business day XX/XX/XXXX I returned the call to the number which was in the body of email ( XXXX ) XXXX : XXXX I had to leave a voice message Stating I was in a meeting until XXXX XXXX and would be available to talk XXXXXXXX XXXX : Called again left a voice message stating name, telephone number, and purpose of the call XXXXXXXX XXXX. : Sent a return email to XXXX received an automatic reply When I get what I am entitled, then I will be satisfied with the outcome. Communication is everything, as well as integrity! Both appears to be lacking at the present.
07/31/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 20147
Web
I have a XXXX Way2go debit card that I use on a regular basis. Unfortunately, I lost my card, so I ordered a replacement card on XX/XX/2022. I received the replacement card on XX/XX/2022. When I tried to activate the card by calling the number provided in the letter, I was informed the card has been disabled. Since then, I have talked to various customer service agents, but they were not able to verify my identity over the phone. I was asked to send a state issued id to the email address provided by the way2go representative, so I sent my XXXX state issued id. The confirmation email I received stated that my request would be processed within XXXX hours and if my issue is not resolved in XXXX hours, then I should call back. I called them back on XX/XX/2022, I was told that the ticket containing my ID they have may have expired, so I should resend it. I resent the ID on XX/XX/2022, and got the following message just after XXXX hour at XXXX XXXX ( XX/XX/2022 ) We have received your ID ( XXXX ) submission and it has been approved. We apologize for any inconvenience this may have caused but it was necessary for the security of your account. Please call the number on the back of your debit card. When I called the number on the back of my card on XX/XX/2022, I was told my card is disabled and I should prove my identity again. I sent the same id again on the same email address provided. Since the request was to be processed within XXXX hours, on not hearing anything back, I called back in the evening, and to my surprise, I was told that previously approved ID has been rejected this time. I should submit an alternate form of identification such as a passport. As per directions, I sent the copy of my passport to the same email address on XX/XX/2022 at XXXX XXXX. On XX/XX/2022 at XXXX XXXX, I received the following email, " We have received your ID submission and at this time we would need additional information. Please send an ORIGINAL ID such a Driver License, US Passport or State ID or XXXX ORIGINAL secondary forms of ID such as your birth certificate and social security card ( front & BACK ) .. We apologize for any inconvenience this may cause but it is necessary for the security of the account. '' Since I wasnt sure if the rejection was for the state issued ID or passport, I replied back to that email on XX/XX/2022 at XXXXXXXX XXXX with the copy of my passport again. When I called the number at the back of the card at XXXXXXXX XXXX ( XX/XX/2022 ) to ask which ID - state issued ID or passport was rejected and to know the reason for rejection, I was told they dont know which id was rejected and the reason for rejection, so I should send XXXX of the IDs again. Before I could say anything else, my call was dropped by the representative/system immediately. My last call to them was on XX/XX/2022 XXXX XXXX ( XX/XX/2022 ) which lasted for XXXX hours and XXXX minutes. I had talked to several agents in this call. I was told they can not verify any of my identity ( SSN, PASSPORT, ID ) and I should authenticate myself with the XXXX XXXX XXXX XXXX. I had mentioned to them that I have already authenticated myself with XXXX XXXX XXXX XXXX through ID.ME. and I have an updated verification banner that states I have been verified on XX/XX/2022. On asking what next steps I need to take, I was told they are not able to help me. The last person I talked to refused to provide their name and instead dropped the call immediately. I am ready to provide any form of identification including passport and social security to prove my identity. I just want my debit card to be reenabled. I dont expect any additional funds to come into this card. I just need to use remaining funds of {$11000.00} already in the card. Please help.
11/12/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • SC
  • 296XX
Web Servicemember
After banking with multiple banks ; them making appear its me and not them I was able to finally figure out that this is related to cryptocurrency, virtual wired funds, diverted fund being moved to companion accounts and ghost accounts I didnt authorized- also linked to a business I had closed down in XXXX due to someone creating a XXXX numbers : XXXX, XXXX XXXX XXXX to fraudulently work in the XXXX under XXXX on XXXX. Then after requesting removal of fraud opened accounts one days its gone but then the next more computer crimes are committed against me and my kids to the point I had to sit back and look at whats been happening since XXXX. I noticed payroll plays a major part and child support fraud, government issued funds fraud- utilizing XXXX and XXXX XXXX account without consent remotely downloaded certificates are being downloaded as if Im doing it. Payments these kids dad didnt make it shows they made them. I looked at the recent mail from XXXX XXXX ( always opened mail ) I noticed the following information : XXXX : XXXX, XXXX, XXXX. XXXX : XXXX : XXXX XXXX still showing as if Im working for them after reporting to XXXXXXXX XXXX XXXX enforcement my XXXX was unlawful and to the XXXX program in order to get any assistance you have to have proof of income. XXXX has always showed up deposits for my kids as XXXX XXXX XXXX XXXX followed by XXXX and XXXX digit number showing a company ID : O XXXX XXXX I switched to a Federal bank now it appears Conduent deposits when they only make deposits for people without bank accounts or XXXX benefits which Im currently upset my son had over XXXX taken from him off XXXX funds we didnt get and when I received XXXX it was recouped each time and I only receive two payments in XXXX and XXXX that was recouped because I would call when it was short or my son didnt get the support. My question is if both fathers have to written down if you get XXXX why wasnt my daughter listed. I noticed the device XXXX XXXX engineers couldnt activate for 34 days they tried I sent it back and the tracking number came back as XXXX XXXX with numbers and followed the tracking number, my XXXX account shows secret manager XXXX APIs created also replicated XXXX email. Im tired of making emails each one get sold on the dark web according to each credit bureau. I contacted XXXX who works for XXXX to deposit funds they had sealed information thats only the attorney had from XXXX my new ssn and new address and phone number my old ssn was active with debit cards and new ssn active with debit cards without authorization. My son and daughter arent recieving funds as they should. I work for XXXX and noticed the amount paid is wrong or to much removed and showS XXXX which is linked to the Cage Code XXXX showing XXXX government contractor fraud being doneexplaining all the changes made on my bank statements when I show the flaw or bring in the flaw its removed and placed somewhere else. My kids and i are still victims and the state is covering it up. They made it appear when I began noticing my statements showings DSB NUMBERS DUPLICATED IN ONE TRANSACTION AS IF THEYBSRE PAYING DOUBLE WHEN THEY ARENT PAYING NOTHING I BELIEVE THIS IS ALL A SCAM TO COVER UP THE SECURITIES FRAUD INVESTMENT FRAUD DEFECTIVE ALTERED DEVICES -PHONES TVS WHEN ORDERED TO NOT ONLY FRAME ME BUT TO GET AGENCIES TO BELEIVE THERE IS NO ILLEGAL ACTIVITY AND IT IS. According to XXXX they changed the dates and years these guys were ordered child support to make it appear their arrears arent what they say and then take my kids money and my sons Disbaility to cover up the fraud ware abuse mismanagement, everything I write email or send the companies get compromised
05/02/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 39501
Web
On XX/XX/2021 I called EppiCard XXXX XXXX XXXX Card Company ) The day i got out of the XXXX from XXXX. And told them that my card was stolen and there had been unauthorized charges made on my account and that i'm wanting to dispute the charges. Well I made that phone call and followed through with the process they had me do. ( XXXX ) I called them as soon as realized my card was stolen, the day I had gotten out of the XXXX the day i was aware of the unauthorized charges which was well in the time frame of the 10 day requirement of reporting fraud charges and minimizing any loses. ( XXXX ) on XX/XX/2021 I went to my local police department to file a police report that in fact my wallet was stolen and along with other things my Unemployment Card. So After i filed the required Report i faxed it to EppiCard along with any statements of the dates and charges that i was disputing. So After Calling the very day i realized my card was stolen and there were unauthorized charges on my account. Even after I Completing all necessary steps that they specified in there contract XXXX Terms & Conditions ) they still haven't reimburse me back the Money i've lost in my account. And this isn't there first time they have done this to me and from what i've researched and read and personally have been told by other Customers of EPPICARDXXXX that they NEVER refund anyone back there money from unauthorized charges on there accounts and when i filed a dispute before they also never gave me the/a provisional credit while they investigated the fraud charges.As well as they never did this time either they not once called me emailed me not even sent me a letter explaining there decision. So i'm left with no choice in this matter but to open a former Dispute with the XXXX. I've called numerus of times asking for help, i've been told by there support team that i was wasting there time, that they had better things to do then to look up the status on some dispute that will never be in my favor anyway so stop calling all time. when i tried to tell someone about it like a supervisory/management they placed me on hold 8 different times and all 8 times i sat on the phone for over an hour sometimes two just to be asked what my name was then get hung up on. I know this company is operating unprofessionally and without rules. They have no accountability, So they disregard any rules set out by any federal agency who's rules are there to keep financial companies from treating consumers this way but they have gotten away with this sort of thing for so long they don't really care what's fair whats right or even if you follow there on rules for disputing anything they want do a investigation nor will they credit your account for the amount of the dispute for the time they take to investigate the dispute even if its a old account and you are well in the XXXX terms XXXX time frame and done everything exactly they way they say do they will still not giving your stolen money back to you. And not only has this XXXX allowed someone to take my money from me out of my account without my permission, they have caused me unnecessary hardship i wasn't able to pay my rent for the month of XXXX so i was kicked out and when you have XXXX kids and you are the only parent its hard very hard having to stay in a shelter for 3 weeks for me to save enough money for us to move into a new place they have caused me so much hardship not refunding me back my money that at this point i'm looking for legal counsel to help me fight this big XXXX for all the stress and unbearable hardship they put me and my kids through from them not abiding to there own rules and contract terms & conditions
06/06/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 39501
Web
On XX/XX/2021 I called EppiCard ( MS.Unemployment Debit Card Company ) The day i got out of the XXXX from XXXX. And told them that my card was stolen and there had been unauthorized charges made on my account and that i'm wanting to dispute the charges. Well I made that phone call and followed through with the process they had me do. ( 1 ) I called them as soon as realized my card was stolen, the day I had gotten out of the XXXX the day i was aware of the unauthorized charges which was well in the time frame of the 10 day requirement of reporting fraud charges and minimizing any loses. ( 2 ) on XX/XX/2021 I went to my local police department to file a police report that in fact my wallet was stolen and along with other things my Unemployment Card. So After i filed the required Report i faxed it to EppiCard along with any statements of the dates and charges that i was disputing. So After Calling the very day i realized my card was stolen and there were unauthorized charges on my account. Even after I Completing all necessary steps that they specified in there contract ( Terms & Conditions ) they still haven't reimburse me back the Money i've lost in my account. And this isn't there first time they have done this to me and from what i've researched and read and personally have been told by other Customers of EPPICARD.com that they NEVER refund anyone back there money from unauthorized charges on there accounts and when i filed a dispute before they also never gave me the/a provisional credit while they investigated the fraud charges.As well as they never did this time either they not once called me emailed me not even sent me a letter explaining there decision. So i'm left with no choice in this matter but to open a former Dispute with the XXXX. I've called numerus of times asking for help, i've been told by there support team that i was wasting there time, that they had better things to do then to look up the status on some dispute that will never be in my favor anyway so stop calling all time. when i tried to tell someone about it like a supervisory/management they placed me on hold 8 different times and all 8 times i sat on the phone for over an hour sometimes two just to be asked what my name was then get hung up on. I know this company is operating unprofessionally and without rules. They have no accountability, So they disregard any rules set out by any federal agency who's rules are there to keep financial companies from treating consumers this way but they have gotten away with this sort of thing for so long they don't really care what's fair whats right or even if you follow there on rules for disputing anything they want do a investigation nor will they credit your account for the amount of the dispute for the time they take to investigate the dispute even if its a old account and you are well in the ( terms ) time frame and done everything exactly they way they say do they will still not giving your stolen money back to you. And not only has this bank allowed someone to take my money from me out of my account without my permission, they have caused me unnecessary hardship i wasn't able to pay my rent for the month of XXXX so i was kicked out and when you have XXXX kids and you are the only parent its hard very hard having to stay in a shelter for XXXX weeks for me to save enough money for us to move into a new place they have caused me so much hardship not refunding me back my money that at this point i'm looking for legal counsel to help me fight this big bank, for all the stress and unbearable hardship they put me and my kids through from them not abiding to there own rules and contract terms & conditions
11/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 46033
Web
On XX/XX/XXXX I called to check the balance on my Indiana State EppiCard account ( Child support funds ) Expecting to have a balance of around {$1300.00}, I was stunned to hear that my balance was {$1.00}. I phoned Eppicard and spoke with XXXX IN THE DISPUTE DEPARTMENT who opened a fraud charge. At that time she noticed 61 charges by the same merchant on XX/XX/XXXX & XX/XX/XXXX, mostly in the amount of {$3.00}. ( all within minutes of each other ). She acted as though she could clearly see the problem and opened a fraud/dispute claim. She said they would send me the paperwork to complete. XX/XX/XXXX I received an 8-page Transaction history for my account for the period between XX/XX/XXXX & XX/XX/XXXX ( Attachment A ) which showed, not 61 transactions from the same merchant but 319 totaling {$1200.00}. Other than these charges, it reflected one charge that I had made of {$64.00} on XXXX. XX/XX/XXXX The next day I received the Questionnaire of Fraud to complete. ( Attachment A ) XX/XX/XXXX The very next day I received a letter dated XX/XX/XXXX ( Attachment A ) saying the Fraud Services Department has completed the investigation regarding your recent claim dated XX/XX/XXXX in the amount of {$340.00}. However, there were {$1200.00} in fraudulent charges in the transaction history and no answer for where my money went or how I was going to get it back. On the date the investigation was completed, I had not even received the Questionnaire of Fraud yet. {$340.00} was then credited to my account and Eppicard closed the case. Since that day I have spoken with 27 different agents, spent more than 100 hours on the phone trying to get my money back. I have been told by multiple " supervisors '' that there is a discrepancy in my balance that can not be accounted for and by others that there are still 218 outstanding fraudulent charges that need to be disputed. I have been trying to get back over {$900.00} in child support that was removed from my account ( or fraudulently charged to my account - no one seems to be able to agree why the money is missing ) for 3 months and people keep blowing me off and lying to me about next steps. Promising that they are a supervisor who can solve this and that I will hear back from them by the end of the day, or by the end of the week - all lies. No one ever calls me back. No-one emails me the copies of my statements they said they would. I never hear anything and have to start over the next day. They keep you on hold for hours upon hours and then transfer you again. I am attaching all of my documentation from my months of calls with their " agents ''. I have documented my conversations and the names of the people I've spoken with and what dates and times. I have contacted an attorney and I am filing a complaint with the Indiana Attorney General 's office. This is NOT an isolated case and this is NOT OKAY. People are relying on child support payments and unemployment benefits and Conduent is negligent at best and insidious at worse. These people are holding/losing/stealing our child support and unemployment payments and then giving people the run around for months. And state governments keep hiring them to do it - obviously without doing their due diligence in accepting this company 's bid, otherwise, they would see that they are not a reasonable and responsible vendor. This has been going on for years. All across the country. Attachment B includes links to multiple websites, media stories, consumer complaints about the horror of trying to get your own money back from Conduent. I want my money back. But mostly - I want someone to hold this company accountable.
05/25/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • OH
  • 44077
Web
This card is called EPPICARD, which is the State of Ohio 's " debit card '' where child support payments are applied. ( I have received child support payments via this card since XXXX with only a few instances of fraudulent charges, nothing major. ) On XXXX/XXXX/XXXX, I checked the online portal for EPPICARD and noticed that there were scores of fraudulent XXXX XXXX cards for totaling {$320.00}. I immediately notified EPPICARD and the " vendor '' ( XXXX, who did not have an account for me ) per my credit card holder agreement. I completed/returned the Fraud Questionnaire from EPPICARD on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX " XXXX '' of EPPICARD " denied '' all of my claims except the first XXXX fraudulent charges of XXXX, XXXX, and only reimbursed me {$17.00}. The denial of the remaining fraudulent charges, according to " XXXX '' was based on the grounds that there was a " conflict of information provided by [ me ]. '' XXXX XXXX XXXX/XXXX/XXXX Fraud Questionnaire delineated every, single fraudulent charge and print-out of same. ) On XXXX/XXXX/XXXX, I sent a lengthy appeal letter to EPPICARD re-substantiating my position. On XXXX/XXXX/XXXX, as I had not heard from EPPICARD, I contacted EPPICARD by phone and was advised that the matter was " closed '' because there was a " fair hearing that was conducted and it was determined against [ me ]. '' First, EPPICARD never contacted me after I filed my appeal. Second, I was never advised of my rights to a " fair hearing. '' And, finally, I was NEVER invited to participate in the so-called " fair hearing '' to offer my evidence or elicit testimony supporting my position. Needless to say, EPPICARD never sent me any form of its results from the " fair hearing, such as an an Order, Entry, Recommendation, Finding, Arbitrator/Mediator 's Proposal, Position Statement or any other document advising me of the decision after the " fair hearing '' that was allegedly conducted. I was further advised by the EPPICARD representative on XXXX that I have no further grounds for appeal, because I was allegedly " told at the hearing '' that I " lost '' and missed the " deadline '' to appeal. EVEN WORSE, when I asked the EPPICARD representative when the " fair hearing '' took place, the representative said that I was on a " fraud alert '' and she could not answer any further questions until I correctly answered a series of questions ( I reminded her that I had already answered all the required information that verified me to even get to a representative ). Nonetheless, I was placed on hold for 3-5 minutes, and the representative came back and asked me a series of questions ( mostly credit-based questions, like what street I live on, what year my car is ). When I correctly answered the questions, the EPPICARD representative said, " Congratulations! You can now ask me questions. '' So, I asked her again, " When did the " fair hearing '' take place, and who conducted it? '' The representative then placed me on hold AGAIN, and when she came back, she said, " I am so sorry, but we do not have access to the hearing information because it is confidential. '' ( REALLY?! ) I then explained that as a party to the supposed " fair hearing '' I had rights to the information, and she again placed me on hold and came back saying, " I am sorry your matter is closed, and I can no longer find any information. '' In sum, {$320.00} was stolen from me, and EPPICARD falsely represented that a " fair hearing '' took place, when in fact one did not. Realizing this amount may seen nominal, this is two month 's worth of groceries in my household.
10/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 756XX
Web
This is not a duplicate I have been a victim of identity fraud and this company XXXX XXXX is beyond Cooperating and getting this matter handled They have taken this matter lightly and provided no solutions in regards to being a victim of victim of identity fraud this will be my second complaint someone did reach out from the company but there was no resolution and this matter was not handled inappropriate timer in appropriate manner Im still left in the blind in regards to this particular matter they have failed to communicate to correspondent anyway that been irresponsible with taking me serious they havent provided any resolution they havent provided me with anything whatsoever in regards to this particular matter XXXX XXXX so the last time I spoke with you was on XX/XX/XXXX you asked for proof in regards to my incarceration I provided that proof and I have not received received a response to call or any update since XX/XX/XXXX of XXXX you informed me that youd be give me a call or email as soon as you receive this information And as to the situation you have done neither so Im going to file another complaint with the consumer financial protection bureau and the federal trade commission because you have not follow through on your word I call and leave emails every day in regards to the situation and it seems like this matter is not important enough for you to give me some sort of update I do not appreciate your level of professionalism and it seems that you guys are practicing out of accordance to the federal trade commission I no later than next week if I dont get one this is not a threat but this is something Im gon na do behalf of this particular matter Im going to report and complain again to the federal trade commission and the consumer financial protection bureau in regards to your acts and practices in regards to your clients and customers do you haveI do not appreciate your level of professionalism and it seems that you guys are not practicing out of accordance to the federal trade commission I expect some sort of update no later than next week if I dont get one this is not a threat but this is something Im gon na do behalf of this particular matter Im going to report and complain again to the federal trade commission and the consumer financial protection bureau in regards to your acts in your practices in regards to your clients and customers you have taken this matter lightly in regards to the situation and I do not appreciate it so until further notice The last time I spoke with this company they asked for proof of my XXXX as clear as day I provided proof of my XXXX from the Texas department XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX of XXXX the representative said they would email me as soon as they receive the document they have failed to do so and that they would be in touch as soon as they received the document and they have failed to do so they have not come to a conclusion or resolution as to be obtaining the money that was stolen from me so Im now submitting this complaint to the consumer financial protection bureau in regards to this particular matter because they are failing to uphold the end of the bargain I first put in this plant back in XXXX it is now XX/XX/XXXX And still no communication no email no nothing I have submitted all the requested documentation to this particular company in regards to the situation and they have failed to do anything whatsoever so Im reaching out to the consumer financial protection bureau to help handle this matter
06/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 73159
Web
I had made multiple purchases online using a website I have used for multiple years. The Transactions always come up under the same retailer. XXXX or XXXX. However, on the XXXX of XXXX I noticed there were extra charges I do not recall making. 4 charges for .XXXX XXXX XXXX and XXXX listed as INTERNATIONAL PURCHASE FEE. And 2 charges for XXXX / XXXX, XXXX. one for XXXX, and another for XXXX. Seeing as how I have multiple purchases for XXXX I thought to myself perhaps they switched payment processors but I have contacted them and they assured me they have not changed anything in regards to the way they handle transactions. XXXX is the payment processor. What struck me as odd was the fact that in 5 years I have never had an issue with this company and all purchases have always been the same. Ranging from XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX. So it threw up a red flag and I called the number on the back of my card. After speaking with an agent about the potential fraud. I was told I would need to cancel my card and have a new one activated. Before I can submit a fraud claim. I decided it may have been a one time thing and that I would just closely monitor my account for any other suspicious activity. Then on XXXX the XXXX I noticed another charge from XXXX XXXX XXXX for XXXX and another for XXXX INTERNATIONAL PURCHASE FEE. This without a doubt proved to me I was a victim of fraud. I immediately called and spoke with an agent he asked if I wanted to cancel the card or if I wanted to withdraw the remaining funds before he cancels it. I took his advice and withdrew the remaining funds from my account. I called back on the XXXX and proceeded with cancelling the card and having a new one issued. Upon receiving the card on XX/XX/XXXX I activated the card by calling in and proceeded to dispute the claims. Today is XX/XX/XXXX, I called to verify my faxed documents for the fraud claims had been received. And I was told my claim had been denied. I requested information regarding the reasoning behind why it was denied and to speak with whomever was investigating my claim. Unfortunately I was denied the ability to speak with the investigator regarding his verdict. And they do not allow any form of appeal. I called again to speak with a different representative and she had informed me a little more information. She stated their reasoning for the denial was based on previous international purchases for similar amounts. Which is 100 % not accurate. For as long as I have had this card, I have not made any international purchases. And not a single purchase has originated from XXXX XXXX XXXX, or stated INTERNATIONAL PURCHASE FEE. Another reason was there were other purchases that were similar in price. XXXX. However they are not international purchases. they are originating in US / CA. I have been using XXXX us/ca for at least 7 years. I have never had a purchase be anything other than XXXX or XXXX or XXXX. Always the same. All decisions are final and there is no way to file an appeal. I don't understand how an investigation into an account can be valid if the investigation refuses to contact the claimant in question. His/her denial basically tells me that I am the one attempting to do fraud. Which is absolutely not the case, If I am mistaken I will gladly accept the fact provided evidence. However I am not going to accept his decision based on a gut feeling or intuition or whatever he used to justify his answer. My claim is legitimate.
05/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 34747
Web
So I got my Way2Go card for unemployment because I had not had a chance to set up a direct deposit into my own bank. That was due to not getting a PIN number and is a story for another day. Anyway, I got my Way2Go card and a simple piece of paper with it saying how to activate it ( the PDF is attached ). I went with the online option and it was all good until step 3 in making the account. Everything was green and said that I had a good username, password, and email address. Then it told me, " Account information is invalid. Unable to locate a customer record that matches the information entered. '' Didn't say the username was incorrect, didn't say the password did not meet the criteria, and didn't say the e-mail was wrong. It literally could not find my record. So I tried calling them. Their system is VERY automated. I got to the automation and got the card activated but I still wanted the online account. I should also mention that they e-mailed me saying I changed the PIN for the card ( which I still wonder where they got the e-mail address from ). It still did not work and again was telling me, " Account information is invalid. Unable to locate a customer record that matches the information entered. '' So I tried calling them a few more times hoping to get a hold of someone to help me set up my account. Again, all I got was automation when I hit the button for " General information, '' and there was no option to talk to a representative. I said " representative '' a few times in the phone too hoping that it would get me to a representative like other companies have automated systems do ( and I did try a few other words like human ). The letter that came with the Way2Go card had one last final option, download their app. So I did that. Again I tried to set up an account on the app. This time instead of listing username, password, and e-mail ; it just had username and password. I would not get past this page while setting up my account. I changed my password so that it no longer added the " optional '' special character that they said I could use. I was finally able to set up my account online. Once I got in on the app I saw that {$1.00} was missing from what I had started with and I took a look at the charges. I then noted that {$0.00} had been taken out twice for " IVR BAL INQUIRY FEE. '' So now that I had my online account I could actually view the Wat2Go card 's policies on Fees. Every respectable business sends that stuff with their card or has you set up an account before hand. Bottom line other business provide that information, where as this shady one charged me first and then provided the information about fees. The fees they charged me were because I had called over 5 times in a month ( I got the card today XX/XX/2020 ). They charge {$0.00} every time you call over 5 times in a month. I never got to talk to anyone about my issues with the website. I am trying to get a hold of someone to dispute the charges as I write this, but as of now I have been on hold for over 2 hours, and this call cost me another {$0.00}. I would have done it online but you can not dispute these charges online. On the 1 paper they sent me it did say that once I create a PIN I agree to their Terms of Use, but I should be able to read those BEFORE I have to agree to them ; and I could not do that until after I created an online account.
02/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • TN
  • 37064
Web Servicemember
I'm on the Way2Go ( implemented by a company called Conduent ) program through Tennessee. I've been fighting XXXX on and off for the last 7 years. In XX/XX/2021, I found out that the XXXX was very active again and that I needed treatment in XXXX as there's no accepted treatment in America for my type of XXXX. Before leaving America, I told the people at the Way2Go program that I'd be traveling but my card stopped working when I got to XXXX on the XXXX of XXXX. I called the support line for Way2Go and found that there's no option to speak to anyone unless you select the option to report a disputed transaction ( this should be fixed in their automated answering system ). I was told that my card needed to be " internationally whitelisted '' and the agent transferred me to " tier 2 '' support so that this whitelisting would happen. After waiting on hold, I was finally connected to a " tier 2 '' representative who told me that they would whitelist the card. I was told that the process would take 24 hours and to use my card after that. I tried the card 30 hours later and it didn't work. Afterward, I called Way2Go many more times with the same results - re-whitelisting, waiting, no results - the card still doesn't work. However, each time I call, I'm charged. {$25.00} for a " balance inquiry '' even though I'm calling because Way2Go won't let me access my funds. So, now the burden is on me to contact customer service again and request a refund for each of these dozens of charges - but only in batches of 5 - they can't, for whatever reason, manage to refund all the charges at once, which adds to the complexity of this situation when I'm quite literally unable to move most days because the XXXX treatment I'm getting makes me feel very tired and very ill. I finally decided that I should try transferring funds to another bank. XXXX didn't work, XXXX didn't work, XXXX XXXX didn't work, and XXXX, even though it now has its own routing number ( not part of XXXX anymore ) the Way2Go app doesn't even recognize their routing number as a valid routing number. I even tried to transfer the funds to my mother 's XXXX XXXX XXXX and that didn't work either. Keep in mind that each transfer attempt holds the money and you wait for roughly 3 days to cross your fingers and hope the transfer works, and if it doesn't work, the money goes back to your Way2Go " available '' funds. I've since contacted a supervisor with XXXX and they informed me that there is an internal ticket that was filed for my case and that someone would call or email me. This was 10 days ago and I've heard nothing. I still can't use the card and I still can't transfer funds to any bank anywhere that I've tried. I'm on another continent getting XXXX treatment and I can't access these funds and I desperately need them. I've even contacted Conduent through their corporate website and have had no responses from them. This shouldn't be so difficult. At what point does Way2Go/Conduent take responsibility and show some initiative for resolving this issue? I've attached screenshots of all the calls I've made to Way2Go as of last week even though I've made more calls since then. Note the hold times on some of these calls - over an hour.
09/26/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • UT
  • 84404
Web
On XX/XX/19, I logged onto my online banking account and noticed that fraudulent charges had been made with my account. There were 11 charges made on XX/XX/19 in the amount of {$31.00} each, 4 charges on XX/XX/19 in the amount of {$31.00} each and 16 charges on XX/XX/19, XXXX of which were for {$31.00} each and 11 of which were for {$31.00} each. All of these charges were to a prepaid phone company in XXXX XXXX ( the company is called XXXX and I was able to look them up online, which is how I discovered what type of company they were ). I immediately called the customer service number on the back of my credit card. I spent almost 2 collective hours on hold and about half an hour actually speaking to a person about filing a claim, at which time I was told they could tell the charges were from XXXX XXXX and I would be most likely to receive my money back as these charges were clearly fraudulent. I was told I would be receiving paperwork in the mail that I needed to fill out and return within 10 days in order to file the claim. On XX/XX/19 I received the paperwork in the mail. On XX/XX/19, I faxed the paperwork over to the credit card company ( I attached a copy of the paperwork that was sent along with the fax page that confirms the date the paperwork was sent ). On XX/XX/19 I received a notice in the mail stating that my claim was denied based on the fact that I had an agreement with the merchant and they could not prove these charges were in fact fraudulent. The notice also stated that I could request paperwork that supports why the claim was denied. I called and requested the documentation and also asked if there was a manager or someone higher up that I could speak to in order to appeal the decision to deny my claim and was told there was no one that I could speak to. I informed the person on the phone that I had just had a baby ( on XX/XX/19 ) and there was no way possible I could be in XXXX XXXX or could have been in agreement with the merchant. They said there was nothing they could do except request the paperwork be sent to me that supported why my claim was denied. I requested the paperwork be sent. On XX/XX/19, I received the paperwork that was supposed to support the claim denial and all that was sent to me was basically a print out of my bank statement that showed the fraudulent charges along with a copy of the form that I filled out to file the claim. No paperwork was provided to support that I had an agreement with the merchant or that explained exactly why my claim was denied and the charges weren't considered to be fraudulent. I called XXXX on XX/XX/19 as I was hoping they could assist me with the issue I was having since the card was linked to my child support and was informed that once ORS releases the funds, they were no long liable for what happened with them. I have never had an issue with this card/account so I'm unsure as to why the bank didn't flag these charges as fraudulent before allowing them to be cleared and deducted from my account. I would assume that charges to an XXXX bank account from a XXXX XXXX company, especially multiple charges for almost the same amount in the same day, would be automatically flagged and considered fraud.
10/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 368XX
Web
I realized my debit card had been stolen through the GoProgram AL Child Support. I was able to immediately cancel the card but I could not dispute any of the transactions that occured through my online account or through calling them to dispute the transactions. I tried to call the number multiple times to other ever get a recording saying " we are experiencing heavy call volume. Please try again later. '' I tried to call my local XXXX and they told me they had no other way to help other than to keep trying the same number. I tried to call XXXX XXXX, who issued the card. They told me they only issued the plastic and again I would have to contact GoProgram directly. It has been a week now and I still not can not get anyone to answer my calls. I had almost XXXX taken out of my account and I can not get any of my funds back because no one answers. The transactions that were made were : 1. XXXX {$14.00} XX/XX/XXXX 2. XXXX XXXX XXXX XXXX XXXX {$340.00} XX/XX/XXXX 3. XXXX XXXX XXXX XX/XX/XXXX 4. XXXX {$120.00} XX/XX/XXXX 5. XXXX {$30.00} XX/XX/XXXX 6XXXX ( 4 transactions on XX/XX/XXXX ) {$27.00}, {$19.00}, {$13.00}, {$15.00} 7. XXXX {$20.00} XX/XX/XXXX 8. XXXX XXXX XXXX {$27.00} $ XX/XX/XXXX 9.XXXX XXXX {$21.00} 10.XXXX XXXX XXXX {$10.00} XX/XX/XXXX 11. XXXX XXXX {$15.00} XXXX 12. XXXX XXXX XXXX {$110.00} XXXX 13. XXXX {$33.00} XXXX 14. XXXX {$8.00} XXXX 15.XXXX {$11.00} 16. XXXX {$21.00} I did not realize my card was stolen until XX/XX/XXXX when I signed into my mobile account. I was able to cancel the card immediately. All of these transactions happened in XXXX, GA, XXXX, GA and some were even in New Jersey. I live in Alabama. The total amount of money stolen from my account is XXXX. I can not believe I have spent over a week calling over and over again everyday and there is no bank associated with this " goprogram '' or no kind of customer support that answers the phone. It also frustrates me that I can not dispute any of these transactions online. There is a button for it on my account but it does not let you click it. It just says if you suspect fraud, call immediately. Well calling immediately does no good if no one can answer the phone. I just want the money back in my account. Please help!!! I do not know what else to do at this point. Note**** In my last complaint that was closed, the person named XXXX did try to call me and left a voicemail. I tried to return cal twice with no answer and respond to the email and the email was undeliverable!!! Then I received a letter in the mail stating it was closed because they couldnt find evidence i did not make those purchases. This is almost {$1000.00} that i DID NOT spend and I can not believe the lengths Ive had to go through to get to the bottom of this. I finally got through to one person who said they would email me my documentations but it still doesnt show how they proved my card was not used by me. My card says it is FDIC insured AND mastercards zero liability protection assures you do not lose any funds if your card is lost or stolen. I want to appeal their denial because i did NOT make these purchases. I just want my money back to provide for my kids.
06/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MS
  • 395XX
Web
This happened on my Ms EPPICard, and XXXX card this go around but it happens to me all the time. I have lost 3 bank accounts in the past 4 years due to fraudulent activity as well. I have been trying to report this sense it started happening on XX/XX/18 there 2 particular places so far and sense I couldn't reach anyone by phone to turn in the fraudulent activity I purchased XXXX a few days after the XXXX. The charges as you will see are from XXXX cash XXXX XXXX XXXX XXXX and XXXX a bunch of different people with XXXX behind each name and all for different prices ranging from XXXX to XXXX that look like this XXXX /XXXX XX/XX/18 XXXX also a few from XXXX fast auto key XXXX XXXX I don't have all the transaction written down but did take screenshots of most of them prior to the XXXX EPPICard suspending my card due to fraudulent activity while I am contacting the companies and attempting to contact the card holder to despite the transactions. I felt I should screenshot for proof not knowing that they were going to catch it before I could get it turned in. I sent several emails and even attempted to chat to be directed to call with several hours on hold to be hung up on or disconnected soon as it finally answered that's when I decided to try and move the money from that card to a prepaid bank card I had XXXX activated to keep them from taking anymore money before I could get XXXX and get the companies notified. As soon as I activated the card and I moved XXXX to the card even used a different device to move the money I sent the card home with my mother and then the next week while waiting on all the pending fraud charges to hit so I could dispute it all I received my unemployment payment again so I decided to send part of it to the XXXX card to keep it safe so I thought. I logged in on my mom 's device to the EPPICard to notice more transaction of the same kind and more money gone sad and discussed I moved the XXXX that remained onto the XXXX card it takes XXXX to 3 days to post when u do the transfer. So I logged into the XXXX card account to see if the XXXX moved the week before was there to find out almost XXXX of it was gone to the same things as my employment card exact same types of transactions I'm in the processes of contacting the netspend company and to turn this all into XXXX once disputed with the companies because that's how they instructed me to proceed. So I really need your help with this asap. I have lost like right at XXXX maybe more between the two cards and now I have my employment benefits for this week on a card that is supended and I can't speak to anyone to send out another card or something so I can pay my rent I am sending a copy of transactions I have but can't access EPPICard online account to provide u with the remaining charges. I need to have access to my funds I am about to loose everything I own and my mind with this. A fast response would be much appreciated. The screenshots are from the EPPICard account only and that's only half of the charges made.
03/29/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 336XX
Web Servicemember
XXXX re opening back up a CFPB complaint against Conduent and or WAY2GO. They should know that if this issue isnt resolved of the confines of CFPB then I will move along to making a complaint with the XXXX which is the XXXX XXXX XXXX XXXX XXXX XXXX XXXXy which is a lot more man power and if that doesnt work then conduent can expect a letter of representation from my attorney and I will make this a legal matter. This complaint is first in regards to a dispute I had for {$1000.00} for XXXX in which last time I did this dispute I got a call from conduent XXXX XXXX in which that XXXX promised to send me some documents that will specifically state in clear terms that XXXX must handle this issue which they did not and just sent me a denial letter. As well after the fact I told them multiple times XXXX said its out of their hand since they refunded the money and my bank WAY2GO conduent must reimburse those funds. The other complaint I have is with a unauthorized charge on my account for XXXX. SR- XXXX Is the one they denied. The first time they denied it they did XXXX have reasons behind it but per speaking with their XXXX department the rep said that it could be due to conflicting information and Im like how is their conflicting information? Like I filed this the same day same time as SR- XXXX. So I know they escalated everything back up in which the case was approved and re opened but then next day it was denied because of the time frame and I had to find that out by calling in. So this time they said to write down reasons why I couldnt file in a timely manner and I did which I mentioned about my mother I had to take care of who has XXXX XXXX and as well I did dispute it in a timely manner before but their incompetent reps always say they do but they dont file it and you sit around for days to weeks to months thinking it was filed until you find out it wasnt and now your time ranned out. Yet they dont take responsibility. So I had many great reasons. So of course they want to say they didnt receive it so I said okay Im done going back and forth so now where here. As well for SR- XXXX the case i did win I asked for evidence used to make decisions and they sent me a SR information sheet with transaction history and an approval letter. like what they heck. As well explain to me how SR- XXXX had the same merchant Serve as SR- XXXX how does XXXX get denied? Make it make sense and they come back with different excuses. Like if it was a time problem you guys would have denied XXXX and XXXX. Like make it make sense. You cant approve one and deny the other especially when it has the same merchant. On top of that WAY2go is really faulty inn services. You never know when money is being taken off your account. They dont notify of the status of your cases. As well you request a call from a supervisor multiple times and you never get a call back but yet they move when you open complaints cause they know the people that regulate them dont play when it comes to a consumer side.
08/11/2017 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • CA
  • 93312
Web
My name is XXXX XXXX ( XXXX ) I HAD a EPPICARD. That is a card that the government offers at the Child Support Office. My child support is suppose to be deposited onto this card. I had XXXX XXXX, therefore I was in bed for a while after XXXX. In the month of XXXX someone used my card in XXXX XXXX Nevada at a XXXX. The card was used on the same days that, I was at a doctors XXXX XXXX XXXX XXXX Ca. Same days that I was in XXXX in Ca. I submitted my other bank records to prove that I was in fact NOT in XXXX XXXX at all on these dates. In the month of XXXX my card was used again in XXXX XXXX Nevada on the same day I was in XXXX XXXX XXXX for spring break with my children. I again provided documentation of my were abouts on these dates and that I was NOT in XXXX XXXX, Nevada. The month of XXXX, the person that had my card, knew that money was deposited in the beginning of the month and that it would hit then. I was able to get a print out of my activity on the card and I can see where the person used the atm at XXXX in XXXX XXXX, to check the balance. I to was calling to check the balance and it was very funny that I never was told the money hit. Over the weekend the person took all of my child support. Monday came and I finally realized something was wrong. I called the card ( took me literally forever to get a hold of someone ) when I did I was in tears and the lady had ZERO sympathy at all. I asked her what was I going to do with XXXX kids and no child support? She said, I could file a complaint and then, MAYBE I would get some money back. Well, I STILL have NOT received anything back. The person took a total of XXXX. That is a lot of money for a single Mom, or anyone I believe. I reached out to many people that work for the card. I got nothing back!! Never a CALL, or anything. I filled out paper work, they said they never received it. I faxed it and then they denied my claim because I did not make a claim for XXXX or XXXX. However, I did not know that someone had taken my money than. I have never had access to the card online and was never able to see what the activity was or anything. So, Since all of this, I have received nothing! I have filed a claim before, but they took it down. I have reached out to a lawyer and filed a small claims lawsuit. They company was SHOCKED I was doing that. I asked them if they would let go of XXXX, XXXX and give it to me? They said, NO! I said, well I am going to fight and juggle my kids, my busy life and my health to help other single parents that have this AWFUL CARD!! Please know this, this card is a fraud!! I believe someone on the inside stole my money! The card will never give you your money back or care about you!! I will fight and never give up until justice is heard. They just hope I will go away, they never answer their phone ( I have been on hold before for two hours, for them to hang up on me ) EPPICARD IS A FRAUD!! XXXX XXXX XXXX XXXX If anyone has had this problem please reach out to me!
08/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 748XX
Web
On the XXXX of XXXX after i called condeut or way to go card company who issues my unemployment income because the card that i had received a few days earlier was not working properly because most of my attempts to use the card were declined. I had called multiples times that day. Every time incalled i was on hold for no less than 2.5 hours. I spoke with 3 people during the duration of the day. The last call which was late i was told by a male worker that I needed to transfer all of my money to another account because the card company that was issued for my unemployment is worthless and that best bet is to transfer to personal bank account or paypal, XXXX XXXX or XXXX because anything is better than the way to go card. I was not able to use the card during the time that i was speaking to him because the atm said that i had reached the max number of transactions for that day. He said that around midnightnight i should be able to transfer money. He said funds would transfer immediatly. He also indicated that if i transfered atleast {$1000.00} i would have that as a backup if my transactions continued to be declined. At around XXXX I transfered {$1000.00} to my girlfriends XXXX card. The next morning no money was on that card. I called way2go card and they explain that on their end it says the {$1000.00} was successfully made. I still have never recieved the money transfer even though it showed on the way 2 go card that it was a successful transaction. I continued to call both companies being money was gone from my account and never put into another. More than 1 week passed and after talking to multiple people, being on hold for up to 4.5 hours, hung up on after being on hold and a 48 hour hold ( white listed ) which i was told by way 2go was something they do make my card work better and ensure no fraud has occured. i wad not able to its use my card for 2 days. Last week when i called to report that the money was still not on my card i was put on hold and a supervisor returned to call told me that it can take up to 10 days and that on that day if money still was not on XXXX card it would cancel the transfer and the money will be in the way 2go account. On the 10th day i was told that the request to transfer never processed and {$1000.00} was never taken from my account and the only reason i diff not see it was because i spentnn it all. There transaction report has a list of places i had gone. Strange thing is that i was unable to use card for 2days however there records show a continous amount of spending even during the time my card was not working they also NOW show that on the XXXX transfered andnmoney was never moved. Im confusedthat for more than 10 days several people all were rude tried to tell me that they show that my money transfered out of this account onto the account i requested. I am fully aware that files can be altered. All i want is the {$1000.00} that is mine
03/29/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NM
  • 871XX
Web Servicemember
On or about XX/XX/XXXX, I received my Statement for the debt card in the mail. When I opened the statement I was astonished to find that unauthorized charges had been drawn on my account. I immediately started a fraud claim with EPPICARD case no. XXXX. They told me I was to wait for the forms to fill them out. They gave me a dead line of XX/XX/XXXX, however they mailed it late but I faxed the filed out forms and contacted customer services. The purpose of the late mail was to insure I did not get the forms in time. There is a 10 day window. The charges started occurring on or about XX/XX/XXXX. I did not see any charges in the rest of the month of XX/XX/XXXX. The charges were made in XXXX by a company called XXXX in XXXX and a company in XXXX call XXXX : XXXX XXXX XXXX I have never had a relationship with these companies, I also did not use my card very often as I was saving the amount on the card for an emergency. I would only use sparingly, gas, food, in the XXXX area. I sent an itemized list of the charges and the fee 's which were collected by EPPICARD for the international transactions. the total amount I have lost is {$4900.00}. I have also provided affidavits which state I never lost control of the card nor did I authorize any charges. Furthermore I did not have any relationship with the companies who took the money. I contacted eppie card on XX/XX/XXXX and talked to their representative who told me the claim of fraud had been denied on XX/XX/XXXX, I had only faxed the forms over on the same day. How did an investigation get done so quickly. I recieved a letter on XX/XX/XXXX which stated they did an investigation and determined I had a relationship with the companies who did the fraud. XXXX card allowed successive charges on the same day XXXX over 6 times. XXXX allowed charges over the amount which was in the account and reversed the charge but did nothing to flag the card as it was under attack. I have also come to find out it is a habit of eppicard to deny fraud charges and I have viewed several lawsuit. I contacted XXXX XXXX on XX/XX/XXXX and was told the card number was still active, this was after EPPICARD had allegedly closed the account. XXXX XXXX gave me a reference number for the fraud claim. I was further told it was wellsfargo who was the issuing bank. When I called XXXX they denied having anything to do with EPPICARD. However on the back of the card it states. " this card is issued by XXXX XXXX, XXXX pursuant to license from XXXX XXXX XXXX. The terms of service state zero 0 Liability, EPPIECARD calls itself the " BANK '' when in fact the " BANK '' is XXXX. It is my belief, EPPIECARD is purposefully denying claims to accounts which have been compromised in order to profit from it. It is XXXX who insures the lost money, did EPPIECARD put forth a claim with XXXX? or XXXX XXXX? EPPICARD has breach the contract of their terms of service agreement.
12/11/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 08075
Web Servicemember
This is in reference to my EPPICard from the State of NJ for Child Support Benefit. The card is issued by XXXX XXXX pursuant to license by XXXX XXXX. On Sunday XX/XX/2019, I was able to use my card in XXXX PA with no problems. On Monday XX/XX/2019, I attempted to add funds to my son 's lunch account through an online system using the card and the card was declined twice. On Tuesday XX/XX/2019, I attempted to make a purchase at the grocery store, and the card was again declined. At this point, knowing that there are funds on the card, I tried logging into my EppiCard online account via the website to see what was going on, and received a message that my card was suspended for fraud, that I would be unable to access my online account, and that I needed to call customer service. Prior to this, I had received NO notice from the company that my account had been compromised or was being suspended. I immediately called customer service, was routed to the fraud department, and proceeded to wait on queue for 1 hour and 47 minutes before a representative picked up. He asked my name, my social security number and asked when the last time I accessed the account at an ATM. I told him that I don't access the ATM that often, but I remember taking out {$20.00} from the convenient store near my house on Friday XX/XX/2019. He immediately said " I'm not able to verify any of that information, so I'm going to need you to send me documents proving that you are the account holder, like a Drivers License. You have a drivers license, right? '' to which I replied " um, yes.. '' I was a bit stunned at his rudeness. I asked the man " I'm not understanding what's going on, and why you aren't able to verify any of my information. Can I please speak to a supervisor? I waited on hold for almost 2 hours, and I do not want to mail information and continue to wait. I need to get this resolved ''. He said " I know you waited, but what does that have to do with your account? I can't help you ''. I said " Please transfer me to a supervisor. '' He said " I can transfer you to another representative, but they are only going to tell you the same thing that I told you ''. Again, I said " Please transfer me to a supervisor so that I can get a resolution today. '' He said " They aren't going to tell you anything different, but I can transfer you to another representative. Yes, that's what I'm going to do. Hold one for one second. ( 5 seconds of silence ). One second. Ok ma'am, I'm transferring you. Goodbye '' and he transferred me back into the queue. I waited in queue for another 1 hour and 20 minutes, someone answered the phone, and then disconnected the call. Now, Wednesday XX/XX/2019, I am attempting to call again. I have already been in queue for over 40 minutes and the department has only been open for an hour.
04/11/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 93004
Web
I received a deposit of {$23000.00} on XX/XX/XXXX onto my XXXX debit card for back child support payments. Beginning on XX/XX/XXXX ending on XX/XX/XXXX, my XXXX/XXXX number was stolen ( My child support payments are deposited onto this card ) and fraudulent charges in the amount of {$21000.00} were made. I live in XXXX CA and most of the charges occurred in XXXX CA and on dates that I can prove myself nor anyone I know were in those cities. I have always had my card in my possession. It has never been lost or stolen. I had no idea of the fraud until I tried to use my card and it was declined. I called the automated XXXX phone line and was alerted to there being a {$0.00} balance. On XX/XX/XXXX, I immediately contacted XXXX to report the fraud. I was told that my statements would be mailed to me so I could review the charges. And that I only had 10 business days to place a fraud claim. On a side note, I have been in contact with XXXX numerous times regarding issues with accessing my account online. I was told a technician would call. And I have still not received a call from a technician. If I had access to my account information online, I could have noticed the fraud in XX/XX/XXXX instead of two months later in XXXX. When I had not yet received the statements in the mail by XX/XX/XXXX ( 1 day before the deadline ), I called XXXX again and was told the statements had never been ordered by the rep I spoke to on the XXXX. So, I spent 3 hours on the phone with XXXX handwriting every transaction that was not made by me. I faxed all the required documents on XX/XX/XXXX. Then on XX/XX/XXXX, my statements arrived and I found additional fraudulent charges. I re-faxed the updated information to XXXX on XX/XX/XXXX. When completing the paperwork for the XXXX claim, I did make note that my daughter, prior to XX/XX/XXXX, had used my debit card, WITH MY AUTHORIZATION and with me in the car. Due to this, XXXX closed my claim with no investigation. Please see attached letter regarding the closing of my claim. I was never offered the option of direct deposit for my child support payments, but have now set that up. During this time, I filed a police report and reached out to XXXX XXXX, the issuing bank on the back of the card. XXXX XXXX was of no assistance stating that XXXX is responsible for the handling of fraud claims. My issue is that {$21000.00} of my money was stolen and I am not receiving the attention this dire situation merits.. I am not the only XXXX holder that is in the situation. If you XXXX " XXXX Fraud '', you will find over 600 bad reviews. I feel like I am running in circles, having spent hours on the phone, sleepless nights and experiencing high anxiety, with no help or resolution in sight. I would like to file a claim against XXXX, XXXX XXXX and XXXX XXXX.
06/13/2023 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 19406
Web
On XX/XX/2023 I checked my Way2Go account and all of the funds had been stolen- almost {$12000.00}. Way2Go ( Conduent Bank ) is the bank that my child support funds are deposited into. I immediately called Way2Go and reported that my money was stolen. I filed a dispute over the phone and was told that a questionnaire would be mailed and I would receive it in 7-10 days. I did not want want to wait that long so I spoke with the dispute department and they told me I could hand write the dispute letter with all of the dates and amounts of charges that were not authorized by me. I faxed that letter in on XX/XX/2023. I called on XX/XX/2023 and was told that the dispute was denied on XX/XX/2023. They said they would send an email letter with details about how they came to that conclusion and letter contains no information whatsoever besides " conflicting information. '' I asked to open an escalation so that they would truly investigate the fraud and 3 have been opened and still pending over 6 weeks later. I have spent countless hours calling Way2Go and they just say call back in a few days. Way2Go had sent out a new card in the beginning of XXXX and allowed someone to activate the card and steal all of the money within days. There is an {$500.00} limit per day yet the thieves were allowed to steal thousands a day and it was not flagged by Way2Go. I have asked how this could happen and every single customer service representative has said " I don't know. '' A police report was filed with my local police department and also filed a fraud report with the FTC. Way2Go has yet to communicate with the police department even though I have sent them the reports and told them that the PD has gathered additional information and suspects that would help their investigation. They have yet to cooperate with police. This experience has been life shattering and Way2Go has not provided any support or even a true investigation into this obvious fraud. I asked about a provisional credit and they said it is not guaranteed but I would have had to get my documents in within 10 days and I absolutely faxed the documents in the day I discovered the fraud. Way2Go needs to be held accountable for their negligent practices and lack of communication while handling such a horrible situation. I was told I will never be able to talk with the investigation department and I can only speak to managers which can give me no information. I have kept track of all calls, dates, names, and information given during each of my calls to Way2Go. This company has shown zero concern with this situation and what makes it even more sad is that is child support money that I have been saving for years that will help my child with his future education.
01/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30083
Web
Georgia Unemployment department issued people these Way2Go Cards back in XX/XX/2020 when COVID19 started. I did not receive my card until late XXXX early XXXX, because I did not know my job was filing unemployment on my behalf. So when I received the card it was like {$9000.00} on there. Now its still the beginning of COVID and no one is really traveling, plus I just moved so I had mad bills I'm behind on due to the lose of my part time job. Prior transactions I had tried to withdraw money from the card but was not allowed to get more than {$300.00} at one time, from a bank listed associated with the card. Nor does the card give you the option to transfer money from the card to an account or different card. XX/XX/XXXX was the last time I used my card stopping at {$5000.00} so that I manage the remaining of the money for the rest of the year. XXXX the XXXX maybe the XXXX I checked my card to see that someone in Florida had withdraw {$2500.00} and change from the account as ATM withdraws. Two transactions where {$500.00}, {$400.00} and $ XXXX withdrawls. Now i'm confused because I have had my card the whole time no one even knew of the funds I had receive, nor did I even know anyone around me who has even been to Florida in the middle of COVID19. I called to put in a dispute XX/XX/XXXX or XXXX without a police report and was denied. Company stated after calling for over a month and hearing nothing that my dispute was denied for Conflict of Information. Which did not made no sense. All my transactions where made in Georgia so why would I go to Florida to make ATM withdrawals. Also I used the card regularly so why were those the only transactions made all the way in Florida. My last transaction was at XXXX in XXXX XXXX Ga XX/XX/2020. The first fraud transaction was made that same day in Florida. now how could I have made that transaction in the same day in two different states? If you check the transaction time frames you would see that is not possible. So I reached out to my lawyer and was advised to make a police report, report my identity stolen and resubmit the claim dispute. I did all this and was denied again. I have called and have been hung up on after waiting over an hour for an agent. Since XXXX I've called more than 10 times waiting over an hour every time to receive no information. I have been told I would receive a call back from the investigating offers and never received and call back. My lawyer has sent two letters to the company asking for my money back but we haven't heard any response from them. I have been calling them since XXXX and no one has told me why my claim was really denied. Conflict of information does not cut it what was the conflict of information?
12/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 46224
Web Servicemember
I last used my card on XX/XX/2022. I went out of state to XXXX on XX/XX/2022 and returned to XXXX on XX/XX/2022. I last accessed my vehicle on the XXXX XXXX because my vehicle broke down. I keep my card in an insert inside of a financial planner notebook, to which I had left in my vehicle when I last used my vehicle. Before I left to go out of state unbeknownst to myself my daughter had gotten in my vehicle to retrieve something and apparently forgot to lock the vehicle back up or someone accessed my car thru my broken sunroof. Im not sure which happened. Someone got into my vehicle while I was not in town and stole my planner which had my card inside. They used my card on XX/XX/XXXX, XX/XX/XXXX and XXXX at various places : XXXX XXXX XXXX XXXX {$44.00} XXXX {$29.00} XXXX {$7.00} XXXX XXXX XXXX- {$150.00} XXXX {$28.00} XXXX XXXX- {$6.00} XXXX {$3.00} When I returned home on the XXXX of XXXX I went to check my balance so I could pay a bill and realized someone had used my card. I went looking for my card and realized it was gone. I contacted way2go card services immediately and filed a dispute by phone. I was told they cancelled the card and would send me paperwork to fill out and send back within 10 days by the XXXX of XX/XX/2022 and I would receive a provisional credit. I didnt receive said paperwork until XXXX XXXX but promptly sent the paperwork in on XX/XX/2022 so I would get the credit. After sending the paperwork I called to make sure they had received it and the customer service lady told me they had received it and had already made a final determination this morning before I sent the papers in. Included in the paperwork I included a statement from someone stating I was not even in the state of Indiana when the charges were made. The lady said she couldnt do anything as it was a final determination. I asked to speak with a supervisor she transferred me. The male I spoke with who only referenced himself as a supervisor stated the same the prior agent had said I asked how I could appeal the decision and was told that I could not appeal the decision. I explained that the paperwork I had sent in included a written statement proving I was not even in the state when the transactions occurred. He said the merchant denied the claim or something to that affect. I reiterated that my card was stolen and that I was not in the state. I asked if my money on my card was XXXX insured and was told it was. I said ok then I know I have the right to appeal your decision and was hung up on. Its awful convenient that the day I was suppose to receive a provisional credit they made a final determination yet did not send anything in writing and then lied and said I had no right to appeal the decision.
01/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 96080
Web
On XX/XX/2022 I realized my my pre paid government debit card was stolen the day before on XX/XX/2022. I immediately called the XXXX and notified them my card was stolen. When I called the charges on my card were still pending and had not been processed. I asked that the transactions be stopped and was told that was not possible. I filed a claim for the charges on my card which are over {$1000.00}. I was told I would receive some paper work in the mail that I needed to complete to file a claim. I never received the paperwork. I called back on XX/XX/XXXX and was told that I could submit a claim by submitting a hand written letter via email which I did. When I called back a few days later to check on the status of the claim I was told my claim was denied. They would not tell me the reason it was denied only that I would receive a letter with an explanation. To this day still have received nothing from this company. I was told Im was able to appeal the denial by email which I did on XX/XX/XXXX. Again, when I called back a couple days later, to check the status, I was told it was denied again with no reason as to why and that I would receive a letter in the mail. I still havent received a letter. When I asked the person how they did their investigation I was they they dont know. When I asked, who would know I was told they didnt know it was the investigation department and they dont have telephones there and they dont know how they do their investigation, that nobody could help me and they ended up hanging up on me. I have called back several times and asked who I can speak to regarding my claim and each time Im told that the claim has been closed there will be no further action done on my claim and theres nothing more that I can do and I get hung up on. I sent an email on XX/XX/XXXX and XXXX asking to speak to someone regarding my claim and have received no response. It would be very easy for the company to request the signed receipts for comparison to my signature as they did not have my pin and used my card as credit which I didnt even know was possible. This would be an easy way to determine I did not make the charges. I dont believe XXXX XXXX any attempt to investigate the charges on my card had they it would be easy to see they were not made by me. It is absurd to me that I called and notified them my card was stolen while the charges were still pending they couldnt do anything about it but they refused to refund me. Not did they even do an investigation on who made the charges. I have called several times only to be told my claim is closed, there will be no further action and I will receive a letter in the mail. I also filed a police report with my local police department.
06/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33162
Web
On Monday XXXX XX/XX/2020, I used my Way2go prepaid card ( provided by Florida unemployment to receive my unemployment funds ) to tried to pay a bill via on the phone and my card was declined. I didnt understand why my card was declined the payment transaction so on Monday evening after several hours waiting on the phone finally Way2go prepaid card answer I explained to the Way2go representative that I was surprised that my card declined when I tried to pay my bill then Way2gXXXX representative told that my card had XXXX valance I said to her how I supone to have money. She said that on Sunday XXXX my account show a withdrawal but I did not do any withdrawal on Sunday XXXX. Then she said that my card will be cancel and Way2go will sent a new card and sent a claim papers that I have to fill out and sent them back to Way2go. I agree to way the 3 days to receive the claim paper after 8 days I decided to call again to Way2go because I didnt receive the claim paper them the nightmare with Way2go started customer service are so rude and waiting time to answer minimum 2 hours. In a rude way a Way2go representative told that WHAT I think if I believe the claim paper will be at my home in 3 days!! He said that the paper will be in my home in 10 days so I asked if in 10 days I will receive the claim how long will be the process he said around 45 days. To hear that was unpleasant but I had no option that just wait. I receiveD finally the claim papers on XX/XX/XXXX I fill out them and sent by fax I call Way2go today to ask if the got my fax and customer representative say yes then she asked if I did police report and answered to her no because I didnt lost my card or someone stolen my card I have the card with me and I had until now no idea how someone can take money for my card if I didnt loss my card Anyway I told her if Way2go ti need a report police I will go right away to get one even still no understand how or why I suppose to say to the police that I wanted to get a police report because I have my card with me and I thrust way2go to hold my unemployment fund. Now after long day to run to the police department to do the report and got the number report I called again to Way2go to give the police report and after 4 hours waiting to be help on the phone WAY2GO CUSTOMER SER ICE SAID THAT MY CLAIM WAS CLOSED AND WAY2GO DENIED MY CLAIM. How it is posible! I didnt withdrawal any money from my account on that Sunday that Way2go go said. It is something weird I need help please Way2gXXXX suppose to do a investigation they have cameras in ATM machines I didnt do any withdrawal on Sunday XXXX I was at home. Please help me. I trust Way2go because the unemployment sent me the card.
02/23/2023 No
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 23188
Web
I have a Health Savings Account ( HSA ) with XXXX, a product provided by Conduent Inc. I have had this account since XXXX. I have had it linked to my checking account for deposits and withdrawals just as long, for at least 13 years. Recently I requested a transfer from my HSA to my bank account on file ( this was on XX/XX/XXXX ). Typically this will process in about 5 business days. ON XX/XX/XXXX ( 11 business days later ) this still showed " processing '' but they had not released my funds. I sent a message asking why and received the automated response : " Please call member services, as your concern would be best handled by speaking with a representative. Call us at XXXX, M-F, XXXX EST ; or XXXX XXXX. Thank you for contacting us. '' I called the number, held for 40 minutes, then the line went dead. I sent another message asking for a call and received the same automated response : " Please call member services, as your concern would be best handled by speaking with a representative. Call us at XXXX, M-F, XXXX EST ; or XXXX XXXX. Thank you for contacting us. '' I called again the next day and again, 45 minutes on hold, no answer. I sent another message - again the same exact response to call. It is impossible to submit a reply to any of these automated responses- the system acts as though it allows it however it does not allow any submission as a response. Finally, I was able to connect with a live representative. After verifying more information that I need to provide for anything else including : Name, Address, Date of Birth, Social Security Number, Account Number, Security code answer, destination bank account, exact dollar amount of request they refused to process and email and phone number - finally the person told me the funds were held because of potential " suspicious activity. '' The activity in question was a reimbursement as I process each and every year, requested by me on my online access to the same bank account that has been on file for over a decade. Rather than contacting me to affirm this was a legitimate request- they refused to do so. They refused to contact me on the phone when requested 3 separate times. They do not answer the phone ( or at least it takes extreme luck to get to a live operator ). It was clear to me they are incapable of allowing the customers who have funds in accounts with them to access their funds. This is unacceptable. They charge a monthly fee. They pay XXXX interest ( or in all honesty, 0.04 % ) when a savings account pays 4 %. They are clearly making money on the float, and the refusal to allow customers to access their money or providing any clear manner for them to address such an issue is inexcusable.
10/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • SD
  • 577XX
Web
On XX/XX/XXXX a wire transfer for XXXX was taken from my account. On XX/XX/XXXX I was notified by the card company via email that my pin was changed. I immediately got online and found that a XXXX wire transfer was done on my account. I did not authorize or complete this transaction myself. I immediately changed my pin and password, called the card company, cancelled my card, and reported the theft. The card company cancelled my card, reissued a new one, and sent me paperwork to file the theft claim. I received the theft claim paperwork on XX/XX/XXXX I immediately filled it out and faxed back to the company. They never received it. Apparently I was given the wrong fax number. I then put the paperwork in the mail. I called daily for 2 weeks before they received my claim. They told me Id get my money back on my card within 45 days. They told me to call every 24 to 48 hours to check my claim. The first time I called, they said my claim was denied and closed. I request the information they used to close and deny my claim, but they couldnt tell me. I asked to speak to a supervisor, they said they dont have a supervisor. They finally reopened my claim and again told me to call every 24-48 hours. I would call and be on hold from 1 to 2 hours every single time I called. Nothing was ever done for 3 months, always being told my case was still being investigated. I quit the daily called in XXXX. I would call every week after that and still not result. Finally on XX/XX/, I was told by the card company my case was once again denied and closed. I have been asking for the account number where my XXXX was wire transferred to and they would not give it to me. Finally on XX/XX/XXXX I was give the routings number and account number to where my money went. I called the XXXX bank in XXXX XXXX, sd where my money was wired to and asked about that specific account and told them about the theft from my account. They told me that specific account was flagged and closed on XX/XX/XXXX for fraudulent activity and flagged by their dispute team. I call my card company the same day and told them. And requested my money be put back on my card for the 50th time. They transferred me but I was continually hung up on. I called again on XXXX XXXX XXXX and was on hold for 3 hours before I finally gave up. Apparently my card company did not investigate this theft, otherwise they would have found out the theft account was closed and flagged for fraudulent activity. I had to do it on my own. I am requesting your assistance in recovering my money. It was my unemployment benefits. The only money I have. I am still unemployed and have no resources. Please help me get my money back
05/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89149
Web
I filed for unemployment on XXXX. I received the Way2Go card in the mail and activated it towards the end of XX/XX/XXXX. I began using the card in XXXX paying bills, rent, online purchases, ect. The card was new and I already knew my benefit amount so I didn't bother to go online and sign into my XXXX online account. About 4 weeks later I went to ATM to get a little cash and Im noticed the total amount on the receipt was much less than what it should have been. When I got home that evening I accessed the website for the first time to check and determine why the balance was much lower than what it should have been. This is when I saw all the fraudulent XXXX and XXXX charges. So I contacted both merchants and neither one of them offered much help. They just recommended disputing with the bank. So I went through and totaled all the fraudulent charges from these two companies. I then called the Way2Go company to file a fraud claim.When I finally got ahold of a live person after being on hold what seemed liked hours. He started filing my claim, but said there were to many charges and that his computer had crashed. However, he was going to activate my claim and send me a fraud form to fill out and list all the charges. I received all the forms on XX/XX/XXXX, and had faxed back to them on XX/XX/XXXX. I called to follow up a week or so later and was told my claim was denied. When I asked why it was denied I was told that the person I was speaking with that she didn't know the reason only that it was denied. I then had her escalate the claim again and IU went and got police report and faxed that over to them. I called a week later and once agian was told it was denied.. When I asked why I was told because I made other online purchases to other vendors that were similar?? It made no sense to me because almost all of the XXXX charges were made on the same day XX/XX/XXXX, and 5 of the larger charges over {$100.00} were flagged by either way @ go or the merchant because they still show as pending from that day on my statement almost 3 months later. The charges for less than a {$100.00} on that day all seemed to go through. This tells me that these were probably already flagged as fraud. However, the fraud department can not see that on their end. They are only going by the statement and can't see the pending charges on their own website? After this they just kept transfering me around and my calls to them kept dropping and getting disconnected. The last conversation I had with their fraud dept.they still could never give me a valid reason for denial and I was told case was closed and I was basically out of luck..
11/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 190XX
Web
The company ( XXXX XXXX ) manages the EPICCard system in a number of states. EPICCards provide a " direct '' way for child support to be transferred from states to families, and is encouraged as " an easy and fast way '' to get child support money. My XXXX run Mastercard Debit Card for Pennsylvania child support ( EPICCard ) has very inconsistently been accepted for purchases over the past few months, despite the fact that it has a very large balance on it ( I am able to check this by phone on their helpline, online in my EPICCard online account, and also on the PA Child Support online system ). As a result of this, I have decided to transfer my EPICCard balance to my bank account, and have switched all of the rest of the payments to direct deposit. XXXX XXXX makes it nearly impossible to transfer funds from your EPICCard to your bank account ( and currently that direct phone number ( XXXX, the number is listed both online and in the EPICCard debit Card Agreement ) is out of service so you can not do it at all ). Customer service is negligible at best. You can not contact customer service online with questions. If you search online you will see that multiple other people have had issues with this company. It is very difficult to get a human on the phone service ( phone number XXXX ; there is no selection for it so you have to let the automated phone number run through all the initial options 4 times before they connect you, then wait over an hour ), the personnel do not know how to handle complaints, and they hang up on you/allow the call to drop or transfer your call to a different company that states it can not handle the complaints. I have contacted them multiple times ( multiple times to the automated number in the two weeks prior to XXXX before I learned online how to get a person to answer the questions, to a human being on XX/XX/2020, and to a XX/XX/2020 twice ) to ask how to transfer the remaining balance on my card to my bank account without success, I tried to go directly to my bank ( XXXX, which is listed as a bank that you can do the funds transfer at ) and transfer the funds off the card today ( XXXX ) but it was denied even though I had checked the remaining balance remained high immediately before walking into the bank. I was told during my latest call with the company help personnel ( by a supervisor named XXXX ) that there was a state-wide outage of the card in Pennsylvania ( the card worked for purchases in multiple stores today, unlike 50 % of the times that I have used it, so I do not see evidence of an outage ) and that he would advance my information above [ his ] paygrade.
07/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • MS
  • 394XX
Web
On WednesdayXX/XX/XXXX I was finally able to get a representative on the phone about my Mississippi Stimulus EPPI card. This complaint is a continuation of the previous MS EPPI card situation I submitted previously. The card was eventually cancelled and they sent me a new EPPI card out after speaking with them on XXXX XXXX. I called today to report the second card was never received. The representative said she would cancel the second card, since I never received it. The initial previous problem has been corrected. My correct DOB have now been entered into the system. Once I receive the 3rd card, I should have a problem with activating and access my card. I explained the horror I have experienced with the MS EPPI card, and she said that she would express the new card to me and I should receive it in two days. A fee of {$16.00} was charged to my EPPI card that I have never received. On Friday XX/XX/2020, I received the new Mississippi Stimulus EPPI card. I was now thankful I received the new card and I was able to activate it with no problems. After activating the card, the recording stated that my new Mississippi Stimulus EPPI card was overdrawn - {$16.00}. I couldn't believe this, I was overdrawn {$16.00}. I called the system to try to contact someone to assist me, to no avail. I then listened to the recording and I still was - {$16.00} plus a XXXX cents. Apparently every inquiry I made with the card, it would charge me XXXX cents per call. I now have a total of {$3.00} in inquiry fees + the {$16.00} charge to expedite the card with NO funds attached. I called the number on the card to speak to someone in the call center on Saturday XX/XX/2020. The representative was in a call center in Texas. They were clueless as to why stimulus funds was on a government issued card. The representative asked his supervisor to help me since they were baffled by this incident. They were unable to assist me. They supervisor provided me another number, which was to a call center in Wisconsin, and the representative was very rude, uncaring and unhelpful. I hung up and I'm now back to CFPB to assist me in getting funds on this card. This has been the worst experience, and the number on the card really does not assist someone with a unique situation. The system is set up to assist users with frequently asked questions, any questions unrelated to the ones set up in the system, then you are out of luck. Please help me to see how funds can be placed on my card. I am not responsible for the continuous problems with the card and its so unfair that I have to pay for them. Please help me to resolve this issue.
12/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 367XX
Web
On XX/XX/2020 I placed an order from the website XXXX XXXX XXXX XXXX in the amount of {$280.00}. I was led to BELIVE that the website was official and I was wrong. After a week I sent them an email about my order and about how I hadnt received a tracking number or invoice number just an order number that I couldnt even use. I was sent a response that it would take 3 weeks to make the order and another week for shipping. After about two weeks I attempted to contact the company XXXX XXXX XXXX XXXX and there website had been deactivated. At that time I contacted my XXXX XXXX card ( my unemployment benefit card ) to file a dispute about this scam and retrieve my money back around mid XXXX. I filled about the paperwork twice sent one through mail and one through fax. When I called the card for an update about this around the first of XXXX they told me it was denied because they never received paperwork for my dispute claim. I was told that I would have to reopen my claim and submit paperwork again. So I did so via fax again because with the pandemic I figured it was lost in the mail. After faxing off the paperwork needed I called the next week around XX/XX/XXXX for an update mind you every time I call Im usually on hold for 2 or more hours before I can speak with a representative. When I did speak with someone the told me that my claim was still in denial status and needed to be escalated. I have tried to hard to request call backs for supervisors and administrators about this issues and they seem to never be available. After failing to be granted access to speak with a supervisor I was ultimately told to just keep calling back because after it is escalated there is no real time frame for them to investigate the claim. So I called XXXX XXXX all with no updates on my claim. I called again for the last time XX/XX/XXXX and they finally updated me that my claim was denied again for not receiving paperwork. At this point its ridiculous and very frustrating that the same card company that is supposed to protect my money wont. I have included several screenshot of the website and its fraudulent messages complaints from the XXXX they ( XXXX ) have been scamming people out of there money and I just wish I would have done my own research before even playing an order Im asking as a single self employed mother of 3 I have been fighting for over 6months with XXXX XXXX card for a refund of my money. I have provided every bit of information that I have and could find to support and prove that this company the XXXX is a scam company. Please help me get my money back. XXXX
06/22/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AZ
  • XXXXX
Web Servicemember
I have a Way2Go Card ( XXXX XXXX ). I have been unable to use the card issued to me for the past week. It got rejected at XXXX, XXXX, and XXXX XXXX. The phone number on the back of the card ( XXXX ) does not allow me to speak to anyone about this card. I have not been able to start an online chat as I am not given the opportunity to do so. I am asked for my card number or social security number. When I enter my social security number I am told this is an invalid entry ( though I'm pretty sure I know my own social security number after having it for XXXX years ). It them tells me I have to enter a XXXX digit card number which I do, even though at this point it no longer permits me to enter my social security number. In order to start a chat you have to provide a card number. When I do I am not able to start a chat. The back of the card says that this company is available XXXX hours a day, XXXX days a week. But it doesn't matter when I call them as they do not answer their phone. I did a web search and found another phone number ( XXXX ) for this company but I am not given the opportunity to speak to anyone either. There is no email address provided to me which I can request information regarding this card and why it no longer works. I also tried using a third phone number ( XXXX ) - this one obtained from XXXX -regarding this company and I am not permitted to speak to anyone at this phone number either. I was prevented from logging in to my account, even after providing the proper username, password, and answering the Security Question ( first name of childhood friend ) correctly. I have attempted contact by XXXX phone numbers, online chat, email, and website access and can get no information why I can't use my card or why I can't speak to anyone about it, or why I can't start an online chat with someone. The only option at this point it appears is to write them a letter and mail it USPS, provided that the address they list on their website is indeed a correct address to which they will respond, which at this point I have my doubts about this as well. In light of this, I had no recourse but to file this complaint with the CFPB. I would love to upload documents regarding this complaint, but as I have stated I have no access to the company. I could make a voice recording of the company 's " customer service autobot '' and the absurdity the " phone maze '' takes in preventing me from speaking to someone at this card company. But I can not upload it here - only documents -- which I don't have access to because I can't speak to anyone at this company.
04/21/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 731XX
Web
On XX/XX/2023, I received an email from Way2Go stating that my bank transfer had been successful. The email stated " Your request to transfer {$240.00} from your Way2Go Card to your bank account was successful. For more information or to request a new transfer, please dial the phone number on the back of your card. Please note a fee may apply. '' I did not authorize for {$240.00} to be transferred to my bank account. I quickly checked my bank statement online and noticed that {$240.00} had been transferred to XXXX with the transaction code XXXX. I was also charged a {$1.00} transfer fee. I do not know what XXXX is so I XXXX it to see if I could find a contact number for them, but I could just tell that they have prepaid cards. I had not made any funds transfers prior to XX/XX/2023. I have automatic transfer set up now to my XXXX XXXX XXXX XXXX bank account because I do not want my money stolen again. I called Way2Go on XX/XX/2023 at around XXXX XXXX to report the fraudulent charge and to cancel my card and request a new card. I was told that my card was cancelled and that I would get a new card in the mail. I also spoke with someone in the fraud department and explained everything that happened and she said that I would be receiving a form to fill out and mail back to them explaining the fraud. They said that I would have 14 days to return the paperwork. I received the form in the mail on XXXX XXXX, but the form was dated XX/XX/2023. I filled out the form and mailed it back on the same day I received it in the mail, XX/XX/2023. Up until today, XX/XX/2023, I had not heard anything back from them. I called the fraud department today to get an update on my fraud claim. I spoke to someone that told me that my claim was closed and that no fraud had been detected. He said that I was mailed a letter on XX/XX/2023, but I did not receive a letter or any communication from them after I mailed the fraud form on XX/XX/2023. I explained to the person on the phone that I did not authorize the transaction and asked what steps were taken to determine that the charge was not fraudulent. The person just told me that all I could do was fill out a police report and that they might be able to appeal the decision. I will file a police report and send it to Way2Go, but I should not have to do this. I am not sure that they even investigated my claim. I will take them to court if the {$240.00} that was stolen from me is not put back into my account and my claim is not investigated to the full extent.
06/29/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 93312
Web
I have a XXXX, someone got a hold of my information and took all my money. This is a card that my child support is put on. In the month of XX/XX/XXXX they took XXXX. I noticed it and called right away. I have the hardest time getting a hold of someone. They closed my complaint without calling me, because they said they never received my letter back that they sent me. I sent them the letter they sent me back and another one, a police report and then faxed two letters. They than sent me a letter that they denied my complaint. I was finally able to go online and create an account, once I did this I was able to see that they stole money in the month of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I have my other bank account statements that show I used my other card in a different state on the same dates that this card was being used on. I have doctors apt and other things that I was doing in the state of California on the dates that this card was being used in the state on Nevada. I have called " XXXX XXXX XXXX '' a lot! He has NOT called me back or sent me any documents in regards to my complaint being denied. A total of XXXX has been stolen from me. I am a single Mother and this is my child support. XXXX, like I have said does NOT call me back or help me in anyway. I have been left on hold for over two hours at a time. My Father is a XXXX and I have asked him to step in and help me get my money back. I am looking to y'all to give me some kind of direction. Where do I send the certified letter? Who does my attorney need to be in contact with? There has to be some kind of insurance or something related to this card. I can simply it was not me using the card in the state of Nevada, and now I need my money back. Please Help ME!! On the, " California Debit Card '' Transaction History statement they sent me, there is a number on the bottom of the page for customer service, XXXX. When you call this number you get a man that tells you that you have won a, XXXX dollar gift card to XXXX. I have called this number a million times and each time I win the XXXX dollars. How can they have that much money to give away XXXX dollars each time? I asked to speak to a manager and they hang up. This is a fraud! All of the transactions that were made on my card where at a, XXXX in Nevada. I feel this card is a FRAUD and there is someone that works for it that has my information that stole it. I have filed a police report as well. I look forward to hearing from someone and someone that can Help Me!
11/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 356XX
Web
I had 19 weeks of unemployment deposited on to a way2go card which I believe is from conduent, it's the default payment method for recipients who don't have direct deposit, I recieved notification that payments were made and I'd recieved my card in 5-7 days, waited 7 days and never recieved it so I called the company and they charged me 15 bucks to cancel the original one and to sent me another through Ups with a tracking number, finally recieved it and had a XXXX dollar balance, tried to use card and it worked for several transactions then started denying all my transactions, I called they said it would be fixed in 24 hours, waited 24 hours then went to store to try again this time it worked for a little while then started denying all my transactions again, so I called them again and this time they said it would be fixed in 48 hours and wouldn't have any more trouble, Well 48 hours later I decided to call before I went to town and they told me this time that I'd ha e to send in proof of my identity, Id or social security card and birth certificate, well I don't have an ID at the time just some copies of my old one I'd used for other places, I sent them everything I had, they emailed me back and said it was accepted and sorry for any inconvenince it caused for me to call a XXXX number, I called and they said that the email was wrong and my Id hadn't been accepted, I started trying to borrow the money to go renew my I'd, well two weeks later I finally get my ID and send it to them and now they say they need my SS card and birth certificate front and back, I don't feel right sending them every bit of my identity when their website says they will never ask for my SS number via email which is exactly what the emails tell me to include, now there {$7300.00} on my card from the unemployment office that the payments company will not give to me, they always find something else or they say they didn't say one thing or another, I have the emails from them and have done everything they asked me to! They are the frauds I really do believe there's something wrong with the company! My power has been shut off and rents past due about to be kicked out and have no where to stay! I've already switched weekly payments to direct deposit and if I'd had done that before the payment for my backpack were made I wouldn't be suffering like I am now! Crazy how this company just keeps adding to the stress and pain in my life especially at a time like this!
04/07/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WI
  • 547XX
Web
On XX/XX/XXXX I called the EPPICard number on the back of my card that Wisconsin issued me for my child support and the card kept saying my zip code was wrong so I got a hold of a lady in customer service and she said that the cards zip code was right and the card was active but when I went to go try it again, it said the same thing and was declined! I currently have no job and XXXX kids at home and all the money that I had to my name was on that card. I called them 4 times that day and every time I called them I was on hold for over a hour and each time they said nothing was wrong with the card! The next day I called them and asked them to fix it again and still nothing was fixed! The day after that I called and talked to a manager so they said and they said that there was nothing they could do besides send me a new card and that it would be delivered at my house on Monday due to the virus and mail was slow ... Monday comes and no card! So I call them asking them to let me transfer my money to another account that I had and they told me that they can't do that and that there was no card ordered on that Thursday when that manager claimed he ordered me a new card so now I'm seriously upset and I'm broke and I have over {$14000.00} in my account that I can't touch and have to wait 2 more days now! I'm so sick of this debit card company, they make me sick on how rude and uneducated they act towards customers! Why can't I transfer money?!? It's my money!!! I feel like there playing games with my money and that's against the law! If my card does not come in on Wednesday, I will be getting a hold of the police and filing a report and getting a hold of a lawyer! This is so uncalled for and it's illegal to hold my money from me! I'm a single mom of XXXX and I need my money! I've had to beg and borrow from people just to feed my family and get them what they need and I hate doing that when I have money but I can't touch it! XXXX is in a few days and I have nothing for my kids! This card company should be ashamed of itself ... I'm calling my case worker and changing my deposit information to a different account! EPPICard is nothing but liars and thieves and something needs to be done with them! This is not fair and it's hurting families in more ways than one and I will take legal action if they do not stop it! I also have a voice recording of the last conversation that I had with them by the way, so I do have evidence to prove my case!
09/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • NM
  • 87121
Web
Ok my complaint is for XXXX New Mexico EPPICard customer service agency. My card is not working currently under fraud suspension. I was never notified I had got the card XX/XX/XXXXstop working XX/XX/2020 so since XX/XX/2020 I been calling the customer service number XXXX and do they love to keep you on hold for 5 hour at a time!!! So for almost a month the customer service representative would tell me that they weren't the ones I needed to contact that I needed to call the states unimployment office so I would then the states unimployment office would do the same tell me there was nothing they could do and I can't begin to tell you how much time I've spent on hold since XX/XX/2020 even now XX/XX/2020 still they have to activate my card eventually I was told to email XXXX 2 form of identification which I have done about 30 times I can't go to the state unimployment office due to COVID the unimployment office is closed to the public so I can't go in personally I don't get anywhere with these lausy customer representatives or the unimployment State office I'm so fed up with this nonsense someone needs to actually do there job and help me instead no I get the run around and sometimes get transferred to u existing lines so after waiting 3 hours i get supposedly to transfered but theres no hold music just hangs up I got a letter from the EPPICARD payment processing service XXXX XXXX XXXX XXXX XXXX, TX XXXX so it's the fraud services department it's XX/XX/XXXX this letter bearly came XX/XX/XXXX this letter is dated XX/XX/2020 I well add a picture of this letter to documents any how stats that they attempted to contact me to verify recent activity on my current card which is suspended by the way that my card has been placed on temporary restriction and that all I had to do was contact the number list and verify it was me and that my cards restriction would be removed well nothing yet I called the Fraud services department XXXX XXXX and was told since the letter was so long ago that no longer applied that I had to email 2 forms of identification to the XXXX and I did at least 7 to 8 time already I'm so fed up and I don't know how much money I've spend calling these agency to get absolutely no where and a head ache im stressed out I'm tired of these agency I would to be reimbursed for all the charges for the calls to agency because they were not doing there job and I want my card unsuspend ASAP As Soon As Possible Please
01/19/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with overdraft
  • Overdraft charges
  • MI
  • 482XX
Web
On XX/XX/XXXX I called to get a new card expedited but the automated service advised I had an overdraft fee of {$27.00} and some change on my prepaid card! Knowing that the balance at that time was {$81.00} the last deposit with no fees deducted I called to speak with a representative to find out what was going on because the card is a child support card and there should never be an overdraft due to the way the card is set up! I was hung up on because I told the rep I was recording the call for legal purposes! I called back ( and recorded the call anyway the next rep told me my balance was {$81.00} which was the amount deposited into my account on XX/XX/XXXX after investigating I was told the overdraft came from a previous card that was reported by me as lost or stolen In XXXX of XXXX! The charges came in on XX/XX/XXXXXXXX one for {$100.00} and one for {$30.00} and after being placed back on hold with the representative they took the balance that was on my card, which was partial payment, another thing that should not be allowed on my card! The numbers didn't even add up! If the charges added up to {$130.00} and {$81.00} was deducted the balance of the overdraft should have been {$56.00} not {$27.00} and some change! On XX/XX/XXXX another deposit was made and they took {$25.00} but no one could tell me who withdrew the money it was showing as a deposit but it was withdrawn? After calling for almost 2 weeks because no one ever tried contacting me about the issues as promised and speaking with several reps and supervisors who also didn't understand or had knowledge of what was going on! ( should have been in the notes as a matter fact there should have been a flag on my account! A supervisor told me that its normal for a merchant to collect on a card that was reported lost or stolen and I need to contact the disbursement center for child support because they are the ones who took the {$25.00}. After speaking with the disbursement center I was told they never withdraw they only deposit. Also none of the charges they speak of show when I go online! During this process I was lied to so many times hung up on and I was not rude! This situation lead to me not being able to pay my bills and as a result I could not work because I work from home and my internet bill needed to be paid that's why I tried to get the card expedited! One of the calls were to long to attach so I created a link and put it in a word document!
09/04/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • XXXXX
Web
I filed a dispute onXX/XX/XXXX in the amount of {$100.00}. Epiccard/ XXXX XXXX XXXX program issued a provisional credit on XX/XX/XXXX in the amount of {$100.00}. The dispute was resolved in my favor and I recieved a letter from Eppicard stating that the provisional credit will remain on my account. The merchant XXXX whom the dispute was against also issued back the refund to Eppicard. On XX/XX/XXXX the provisional credit was reversed with no explanation. Since the letter stated that the dispute was in my favor and the provisional credit will remain, I did n't expect that my account would be debited the credit at a later date. As a result of the debit my account became negative, hence I did not recieve my monthly Stipend of {$100.00} on XX/XX/XXXX. Each time I contacted customer service, I was told that the credit should not have been reversed and they are submitting a tracker to the department responsible for crediting Back the {$100.00} to my account. I asked if I could speak to that department directly and was told by XXXX, XXXX, XXXX, XXXX, XXXX, XXXX a supervisor name XXXX and several other customer service representatives that they are submitting a tracker for me to recieve back the {$100.00} and there was no way for me to contact anyone else in regards to the dispute. These are just names of people I have spoken to monthly in the department that I contact to file the dispute. It 's now XXXX and 4 months after the reversal and I still can not get back {$100.00} that 's due to me. The dispute tracking ID number is XXXX. The tracking ID that the reps claim that they are issuing to their higher ups in regards to my complaint is XXXX. I contacted XXXX who gave me XXXX XXXX stating that they are the financial institution responsible for the card, after contacting XXXX, I was told by XXXX that they only make and sell the plastic to Eppicard and that they are not involved financially. Contacting Consumer Financial Bureau is my next step before filing a civil claim which cost {$50.00} in my state and then I 'll also sue for the court cost. I am hoping it can be resolved at this level. I will also hold XXXX accountable as this company is bearing its name. I was not able to upload the letter that states I can keep the provisional credit, but I have a copy and I also taped my phone conversations with Eppicard, the state of Oklahoma law states as long as one party knows it 's being taped.
08/05/2021 No
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Money was not available when promised
  • NV
  • 89110
Web Older American
Complaint is against Way2Go ( Mastercard ) for withholding unemployment funds placed in their trust to be turned over to the unemployed worker, and if requested, transferred to the individuals bank account. An accumulation developed because Way2Go failed to provide the cards by XX/XX/XXXX, the start date. Stories emerged to deny the requested transfer to the confirmed bank account but to keep the money longer by Waya2Go. In order to deny the transfer, the false claim it was not part of the Nevada program was proffered. Also, to prevent the transfer, a false security issue was entered to correct the entry of transfer information on the website. The false security issue was then claimed to be uncorrectable ; and then only a {$100.00} can be withdrawn at a time, leaving Way2Go ( Mastercard ) to use, without authorization and contrary to directions, the unemployed seniors money for time to come. Complaints to the federal Consumer Protection Dept resulted in the matter being assigned to higher ups. Caller ID from those higher ups appeared to originate from a non-working New York phone number. ( Caller ID showed XXXX origin located in New York, while their actual location is Texas, area code XXXX ) Finally these two individuals stated that they had arranged for the transfer, but failed to do so. Instead, they intentionally engaged in elder abuse, having specific knowledge of the age of the individual having required and received a copy, both sides of the seniors drivers license, by withholding the seniors own money that might be critical funds necessary for housing, food or other necessaries, especially during the covid crisis ; forcing the senior out into dangerous heat to go to the bank in order to obtain access to her own money. As I told them I would, I am looking for an attorney to file, if possible civil and criminal charges against them for the willful refusal to distribute the money to the rightful owner, breach of trust, abuse of a senior ( over XXXX ) and claims against Mastercard for the same. This will cause a senior serious financial hardship for just trying to obtain what is rightfully hers. Having failed to fulfill their legal obligations and transferred the monies, Way2Go forced a senior into dangerous heat in order to transfer money into her bank account by requiring that she go personally to the bank during an excessive heat warning in XXXX XXXX.
10/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 748XX
Web
I filed a complaint that was closed yesterday, and there was NO resolution. The representative that responded to you did not do as they said. They attempted to call me exactly one time, from a VOIP number, that when dialed back said the number was not a working number. They sent no email to the address they have on file for me, instead sent me a masked email through this service stating they had made several attempts to reach out to me to gain further information to see what could be done. One phone call is hardly several attempts. The number that they left in the email for the fax contact is not a working number, the phone number goes straight to a voicemail box to which I left 3 messages and did not have a returned call. There were 3 cash advance attempts made on my card on XX/XX/XXXX. Two for XXXX and one for XXXX. All three transactions were declined by the card issuer, however, the funds still deducted from my balance. I called them right after it happened to start the dispute process and sent in my information, along with the batch out report the manager of the establishment gave me showing that no cash advances were processed and no money had been paid out. That was in the very early morning of XX/XX/XXXX as I was on hold for almost 3 hours. I got the fax number from the representative I was speaking with so I could fax the information in right away instead of waiting on them to mail me a form, from dealing with this company before hand with my mother I know how caniving they can be. I received the docutmentation from them on XXXX and faxed the information into them for the second time, just to make certain that there was no way they could say that I did not give it to them in time. According to Regulation E if they are going to take more than 10 business days to investigate then provisional credit must be applied until the investigation is completed. XX/XX/XXXX was the 10th business day and i was told mulitple things by different reps from their company. Today I check my balance to see if I have enough to make an online purchase and I notice that 2 of the 3 charges were credited back to my account, ONLY to have them deducted again immediatley. They are not following their word, they are violating the law, and I am out almost {$2000.00}. If this can not be resolved by them I have no problem with escelating the situation and seeking private litigation.
09/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73071
Web
I am unable to get direct deposits to my bank. Per a previous complaint, I was told this was not an option due to Oklahoma 's rules. Reviewing Oklahoma 's information, only One-Time Transfers have been suspended ( See attached from XXXX XXXX XXXX XXXX XXXX ). I was also informed I would get a follow-up email regarding the fees I was charged for calling in 'too often ', but have not received any follow up. Further, since starting to use my card, the only option given to me, the card has now been restricted by the fraud department. A letter was sent to me informing they claim to have called. I never received a voicemail, email or SMS informing me there was an issue, all my prefered ways of contact, which were options to fill out on their website. The letter contained a phone number to call. The number appeared to be a direct line and was different than the standard number. I was not given any options to select from to direct me, a welcome change, but put directly on hold for a representative. After waiting 30 minutes, I was told that department could not help me and they needed to transfer me to Level2. What is the use of a direct line bypassing options, if it is going to waste my time on hold and a reps time, who clearly is very busy, to deal with a call you know they can not help with. Waiting another 2 hrs, I reached a representative, who told me I needed to send a photo copy of my ID to an email address, something that could have been included in the letter mailed to my address. I followed the process and received an email today saying it was approved and to all the number on the back of my card. I called in and the representative was unsure why I was calling. After checking my account, they said everything was good and no further action was needed. A short time later, I tried to log into my account a received a message the account was locked due to possible fraud and I needed to call in. I tried using the card and the transaction was rejected. I called back in and another representative said it is clearly showing still as locked, but notes on my account show it was approved and it should no longer be locked. I now have to speak to fraud regarding the issue. I am now going on 24 calls for a total of 8 hrs, 30 mins and 7 seconds on the phone with this company trying to resolve issues, not including the call I have been holding on for over 50 minutes.
03/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 741XX
Web
I receive my Oklahoma Unemployment benefits on the Way 2 Go card. This is mandatory for all. You no longer have a choice to receive to your bank account or any other form. Complaint : 1. Took three weeks to receive my card. They apparently simply didnt send mine. Therefore I went without for a little minute because of the mistake. 2. Paid {$15.00} for my card to be overnighted. Way 2 Go would say expedited but when receiving the card two days later I actually paid for overnight. Therefore they lied and this is now fraudulent since I paid for something I wasnt aware of nor did I receive. 3. I paid and used my card for one day total before they decided to freeze my account and only pick and choose what was approved to be paid for. Which by the way was nothing. No atm withdrawls, no gas, no bills paid, no food for my family nothing. After one day total and after waiting almost a month to even get my benefits they decide to cut off my card. 4. Fund transfers are not working. 5. Set on hold for two hours 5 times with this company only to be hung up on when they decided this wasnt important enough for them to handle. 6. Multiple fraudulent charges on my card now. Which I can not tell them about since they wont pick up the phone. Which by the way is also fraudulent since their rules for the card states anything fraudulent has to be called in within so many days and if not then they arent liable for 100 %. Only 50 %. So just by them not answering the XXXX phone they dont have to come my fraudulent charges!? 7. I have set for two days trying to get this handled and they simply wont fix the card and take my calls on the fraudulent charges. So not only do I not get to use my own money because as of now they have taken it from me and wont let me touch it, they get to not comply with a nationwide order on fraudulent charges and they are stealing a government benefit?! Im contacting a lawyer by end of day today. Oklahoma is about to be on the map since they cant seem to figure out how to help people after they let some random company who apparently has been doing this for a few years steal their tax payers money. By the way calling the unemployment office does nothing, they tell you they can not help you. Period. End of discussion. Im going viral. Im going National. And Im not stopping until this is fixed and Im compensated.
02/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 329XX
Web Servicemember
I received a debit/credit card in the mail for my Virginia state tax refund in the amount of {$580.00}. Shortly thereafter, I moved and put the letter with card attached in a moving box. I DID NOT activate the card or do anything with the letter and card. I decided to take care of it after my move. I recently found the card after unpacking boxes that were stored in my office storage room for a few years. The card had expired. I called the Go Program to find out if I could get a new card issued to me. I was told the balance was {$310.00} because I had activated the card years ago and was charged a {$5.00} per month inactivity fee. I NEVER activated the card. After speaking with numerous agents and at least two people who called themselves supervisors, being kept on hold for a cumulative total of HOURS, after being rudely hung up on twice, after being spoken to VERY rudely, I decided to give up with the Go Program customer service and try to get relief online. Unfortunately, when I went on the Go Program website, there is no way to email them or to try to elevate the issue. The website simply directs people to call the same number that I had called several times to resolve my issue. I went online to try to find out how to elevate this issue and get someone who could help me. All I found online were other horror stories about the Go Program and their horrendous customer service. Since I only had one card, one time, and read about others who have ongoing programs with the Go Program, I decided to cut my losses and learn my lesson. I tried to call back to get them to reissue me a card with the {$310.00} they said was remaining on my card, but lo and behold they never answered. I called numerous times and no one ever answered. Finally, I blocked my phone number and called again. Someone finally picked up, and I went through the process to get them to reissue me a new card and I did not dispute or even bring up with amount on the card. I totally think I was robbed of {$260.00} by the Go Program. I am 100 % certain I never activated the card. But I have no remedy for this complaint with Go Program. They don't seem to care one bit. I know I am not the only person who has had problems with the Go Program. I don't know if this complaint will matter in the least, but government entities need to stop using the Go Program.
02/16/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 371XX
Web
I have a TN Way2go Child support card. I have not received a child support payment since XX/XX/XXXX as the custoldial parent of XXXX children. During the last year while the support has been in arrears my card expired, XX/XX/XXXX. I attempted to get a replacement but was told there had to be {$5.00}. On the card to get a replacement. Finally on XXXX XXXX a payment was made to the state for my child support. Wednesday XX/XX/XXXX I called customer service for the card and I explained my situation. I was transferred to the card replacement area and was on hold for over an hour. I was at work and had to hang up. Nobody ever came to the phone. On XX/XX/XXXX at approximately XXXX XXXX. I called back and was again transferred and after approximately 45 minutes to an hour my call was answered. It took another hour to get my address updated. I was told it would take 7 to 10 days to get a replacement. After having waited almost a year for support that was not sufficient. I was told I could pay {$10.00}. Plus the {$5.00}. Card fee to have it expedited within 4 days. I agreed. It is now the XX/XX/XXXX and I have not received my card.I have called 2 times both transferred and placed on hold. The last time was an hour and a half and nobody ever picked up. This is my money intended for the care and support of my children. The fact that I am being charged to use my child support is bad enough but this is not expedited and I am sure I will still be charged. The wait time is completely unreasonable. I work and have XXXX kids. I do not have hours at a time to sit on hold and the length of time it took to communicate the one time I was able to speak to someone was unacceptable. This money is in extreme arrears and this company is holding it hostage. I need my card and due to the lag in time I most certainly should not be charged. Is there a number to contact someone without hour and a half hold times where my card situation can be resolved. As of right now I have waited almost a year and I have finally received a payment, and for almost 2 weeks have not been able to gain access to it. This is completely unacceptable and terrible practice. I am a captive audience and have no choice but this bank knows this. At what point are they violating banking or commerce practices when I am not able to use my support. This needs to be resolved.
11/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 748XX
Web
I filed a dispute with Conduent, the company contracted to do the customer service for the Way2Go XXXX Card, on XX/XX/2020. The letter sent to me requesting a form to be filled out and provided information on the dispute process clearly states ; ( this is taken directly verbatim from the letter ) " If a letter outlining your dispute details or the attached Investigation Form is received within 10 business days from the date of your initial call, and the investigation is not complete, a provisional credit will be issued to your Card account on the 10th business day while we continue our investigation. '' The wording specifically states ON THE 10TH BUSINESS DAY. I had a gentleman attempt to argue with me that the day I filed the dispute doesn't count. That isn't stated in the letter, but that would make today ( XX/XX/2020 ) the 10th BUSINESS day instead of the 11th anyhow. He then wanted to argue that today isn't a business day because it's Saturday where he is. It's still Friday here and just because you are in a different time zone and the day changes it doesn't invalidate the fact that the previous day still occurred and just so happened to be a business day. The only reason that I can find that they would attempt to use the XXXX as the 10th business day would be to not count the date filed and then XXXX XXXX. However not a single person has mentioned that to me, but I am sure after reading this that will be the excuse given. Even still, the wording states, " received within 10 business days from the date of your initial call '', that would mean that the first day is counted, as I believe the word " within '' means inclusive. I have read nothing but complaint after complaint about how this company does business and am actually appauled that they have contracts with Federal and Local governments. Regardless of how they handle this situation, I have every intention of filing formal complaints with the Attorney General, XXXX, FTC, and the FDIC. This is a clear violation of Regulation E and it appears this is something that they regularly practice, and they will continue until oversite is accomplished. And I will email XXXX XXXX XXXX office about this every single day if I have to. My complaint may be only one and small, but the THOUSANDS that have been submitted aren't a coincidence.
09/02/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37087
Web
On XX/XX/2020, 3 charges in the amount of XXXX each were made during the overnight hours to my child support card. I immediately tried calling the We2Go card ( XXXX ) and was on hold for over 2 hours on 2 separate occasions ( was cut off on their end on the 1st attempt ) and was told that nothing could be done because it was a " pending charge '' and to call back when it posted. In the meantime, I had to use another phone to call and cancel the card and was told that it would cost XXXX for a new card and XXXX for expedited shipping, plus every time I did try and call in to try and speak with someone my average wait time was over 3 hours and they charged me XXXX each call. On XX/XX/2020, I called again to initiate a fraud claim and was told I needed to wait for the paperwork to be mailed to me, once filled out a provisional credit MAY be applied after 10 days after the receipt of the paperwork. Paperwork was filled out and faxed back to them to quicken the process and finally on day 12 after confirmed receipt, they issued a provisional credit of XXXX posted on XX/XX/2020. Then on XX/XX/2020, they REVERSED the provisional credit causing my balance to go into the negative. I called them again, 2 hours on hold, and was told that even though the investigation was still pending, they reversed the credit and to wait for written correspondence. I then called back the next day, same response, on the next day they said the investigation was complete and the charges were made by me and not fraud. I asked for documentation that was utilized in that conclusion and they said it could take 3-5 business days before that could be mailed to me and all I could do is take it up with the merchant and see if they will refund my money. As of XX/XX/2020, I am still awaiting this documentation. I have been in touch with the merchant and they are experiencing HIGH volumes of fraud cases with this " bank '' and are working diligently trying to get my money back! This " bank '' has caused me over 15 hours of hold time, zero answers on being able to speak with the " investigators '', and I am still out over XXXX for charges that were not made by myself. Please help stop this bank from giving more customers the run around and not honoring the federal guidelines of investigations.
12/31/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WI
  • 530XX
Web
So Wisconsin uses epic card as a means of child support deposits in XXXX there was a fraudulent charge and I had did a lost or stolen card so no more money would be taken out. By doing this calling back to try to dispute the charges it would not allow me to do so until a new card arrived which took 2 weeks. When I received the new card I immediately called to dispute the charges and to try to retain my money back I was transferred several times each time being an hour on the phone so far to this point I've spent over seven and a half hours trying to receive my child support money back. I was sent paperwork to fill out and the representative said if I fax it that I should get a reply within 5 days. I faxed the paperwork via XXXX I paid {$5.00} to do so I got a confirmation that it was sent on XX/XX/XXXX. The company is website policy states that if a decision is not made within 10 days that you will get your provisional credit back as they still continue the investigation. Yesterday I spent 2 hours on the phone and was told that no one has actually looked at my paperwork and although their website States after 10 days I would get my provisional credit back they refuse to give me my money back. Their website also lists their policy as if fraudulent charges look to be happening they would call you I explained to them this is partly their fault for not doing their job as there were charges multiple very suspicious being through one second at a time all were denied and I was charged point of sale denial fees for each time this was done. I have never in my life had such a hard time trying to regain fraudulent charges especially on a card that is for child support this year alone they've charged me over {$60.00} in fees for charges some of them I don't even know of it's not the first time my card has been hacked I never got my money back for that and I was once again charged multiple point of sale fees. This company is beyond despicable and I don't know how they are able to get away with taking money not following their policies and having me spend seven and a half hours on the phone trying to receive my money back. Many times they hung up on me and all I want is for them to follow through with their policies listed under their terms and conditions.
06/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 368XX
Web
I realized my debit card had been stolen through the GoProgram AL Child Support. I was able to immediately cancel the card but I could not dispute any of the transactions that occured through my online account or through calling them to dispute the transactions. I tried to call the number multiple times to other ever get a recording saying " we are experiencing heavy call volume. Please try again later. '' I tried to call my local DHR and they told me they had no other way to help other than to keep trying the same number. I tried to call XXXX XXXX, who issued the card. They told me they only issued the plastic and again I would have to contact GoProgram directly. It has been a week now and I still not can not get anyone to answer my calls. I had almost XXXX taken out of my account and I can not get any of my funds back because no one answers. The transactions that were made were : 1. XXXX {$14.00} XX/XX/XXXX 2. XXXX XXXX XXXX XXXX XXXX {$340.00} XX/XX/XXXX 3. XXXX XXXX XXXX XX/XX/XXXX 4. XXXX {$120.00} XX/XX/XXXX 5. XXXX {$30.00} XX/XX/XXXX 6.XXXX ( 4 transactions on XX/XX/XXXX ) {$27.00}, {$19.00}, {$13.00}, {$15.00} 7. XXXX {$20.00} XX/XX/XXXX 8. XXXX XXXX XXXX {$27.00} $ XX/XX/XXXX 9.XXXX XXXX {$21.00} 10.XXXX XXXX XXXX {$10.00} XX/XX/XXXX 11. XXXX XXXX {$15.00} XXXX 12. XXXX XXXX XXXX {$110.00} XXXX 13. XXXX {$33.00} XXXX 14. XXXX {$8.00} XXXX 15.XXXX {$11.00} 16. XXXX {$21.00} I did not realize my card was stolen until XX/XX/XXXX when I signed into my mobile account. I was able to cancel the card immediately. All of these transactions happened in XXXX, GA, XXXX, GA and some were even in New Jersey. I live in Alabama. The total amount of money stolen from my account is XXXX. I can not believe I have spent over a week calling over and over again everyday and there is no bank associated with this " goprogram '' or no kind of customer support that answers the phone. It also frustrates me that I can not dispute any of these transactions online. There is a button for it on my account but it does not let you click it. It just says if you suspect fraud, call immediately. Well calling immediately does no good if no one can answer the phone. I just want the money back in my account. Please help!!! I do not know what else to do at this point.
08/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 195XX
Web
Eppicard denied a dispute in the amount of {$7300.00} on my account without telling me the reason. My account was hacked on XX/XX/2020. I received an email notification at XXXX on XX/XX/2020 that my pin had been changed. I called to check the status of this alert and discovered my debit card had been fraudulently used to withdraw {$7300.00} from six different transactions in Maryland. I called Eppi Customer Service around XXXX to report this suspicious activity and close my debit card. I have not used my debit card since XX/XX/XXXX ( XXXX ) at XXXX XXXX. My PA Eppi debit card was in my wallet the entire time during these fraudulent withdrawals and still in my possession. I immediately opened a police report on XX/XX/2020 with the Police Department reporting the theft of my money. In my Eppicard Agreement it states : Your Liability. Tell us AT ONCE if you believe your Card or PIN has been lost or stolen or your PIN has been compromised or you believe a transaction has been made without your permission using information from your Card account. Contacting us by telephone at the number listed on the back of your card, is the best way to minimize your possible losses. Or write us at Customer Account Services, XXXX. XXXX XXXX, XXXX XXXX, Texas XXXX as soon as you can. You could lose all the money in your Card account. If you tell us within two ( 2 ) business days, after you learn of the loss or theft of your Card or PIN you can lose no more than {$50.00} if someone used your Card or PIN without your permission. If you do not tell us within two ( 2 ) business days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as {$500.00}. My card was compromised on XX/XX/2020 and I called the Customer Service the same day XX/XX/2020 to report my card being used fraudulently and my card was closed and another issued. I also opened a police report on XX/XX/2020 reporting this theft. Also, there is a daily limit of {$500.00} but somehow someone was able to take {$7000.00} in two hours. This is really looking like an inside job and a disgrace that government agencies are trusting Eppicard/XXXX XXXX.
05/07/2023 No
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 165XX
Web
I just recently received a new way2go debit card for my child support payments and this weekend was the first time i received a payment on my new card. I activated the card and created a pin as soon as i received the card, which then deactivated my old card that was used for my child support payments. When i first tried to use the card at a gas station near my home the card was declined. Thinking maybe i might've already forgotten the pin, i went onto my app and changed my pin then went back into the gas station and attempted to use it again but it was once again declined. I tried the ATM thinking maybe their card reader was down again but my card was once again declined. So at that point i attempted to use my money by transferring it to my XXXX account, then my XXXX XXXX account and it continued to decline my attempt. Then i tried sending money to my fiance and it finally allowed me to send him money but only in increments of XXXX {$3.00} or possibly XXXX times. So thinking the issue was finally fixed and my card was working we went back to the gas station and once again my card was declined. At the time it was after hours to call customer service so we waited until morning and tried numerous times to contact someone about the situation with no luck. So we thought maybe it's the actual card but still works online... we then attempted to place an online order through XXXXXXXX and once again the card was declined. at this point i was very upset and confused. My fiance finally was able to get ahold of a call center and the lady only made the matter worse by completely deactivating the card, somehow. To be honest, i have absolutely no idea what the issue is. If you go on my app or the website, it doesn't say that my card is locked and it shows the transactions i made through XXXX and or XXXX XXXX. but no matter where i try to use my card now, online or in store, my card is declined. The funds are on the card and you can clearly see that i was able to transfer funds via payal a few times. So can someone please explain to me why my card is declining every transaction and please help me transfer my funds from this card/account onto my personal account. Or at least make my card work so that i can be able to use the funds on my account.
07/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30038
Web Older American
XX/XX/XXXX. 2020 - I received a text stating {$1100.00}, had been applied to my debit card for child support. Since it has been two decades since I have received any child support payments, I called the local child support office. They verified yes - I had received my ex-husband stimulus check to be applied to his arrearage. I informed the customer service rep I did not have a debit card. She provided me with the EPPI card customer service telephone number ( XXXX. ) XX/XX/2020 Placed a call to customer service @ XXXX XXXX., after being on hold for XXXX hour XXXX mins. I was informed a card was mailed to me yesterday XXXX XX/XX/XXXX ) and I should receive the card with 5 - 10 business days. XX/XX/2020 - Placed a call to customer service @ XXXX XXXX, after being on hold for 51 minutes. Again, I went through the verification process. The rep informed me to wait until Wednesday, XX/XX/XXXX, this will conclude the 10 business days. Also, stated sometimes it take longer to receive the card. I asked about the expedited overnight service I was informed about on XX/XX/XXXX. He stated there will be a day or so delay before they could process another card. The service is not overnight - it is a two ( 2 ) day service. Also, there is a {$14.00} fee associated with the service. XXXX XXXX - As of today I have not received my card. XX/XX/2020 Talk to a representative from the State of Georgia child support rep. Stated there is nothing they can do. EPPI card is a third-party processor who operates separate of the State. The rep suggested I go online for my case and sign up for direct deposit into my checking account in case I receive additional funds. This is scandalous. " XXXX XXXX '' in need of funds and this company giving parents the run around. Glad my children are adults now - but what about the ones who really need the monetary relief. Concerned & confused - how can this be tolerated. Georgia 's XXXX is loaded with unanswered complaints : https : XXXX. Another tidbit -- EPPI Card, they charge a fee for customer service calls. XXXX per each call to the Georgia Customer Desk. Deployable!!!!!!!! I want what I am entitled. In this pandemic and uncertainty every drop fills the bucket. EPPI Card Services need to be investigated.
09/23/2023 No
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Money was not available when promised
  • IL
  • 62234
Web
Hello XXXX, I have taken all paperwork to the bank and they still stated that they can not help me get the funds back to the and account. They are legally not allowed to go into another bank account and retract funds. They stated that this should reclaimed back from where the funds came from and that then re-disbursed. I will also be letting the Financial Consumer Protection Bureau, know the outcome. I would like to get more help with this until it is resolved. Can they reclaim it and send out a paper check? Thanks XXXX XXXX Sent from XXXXXXXX XXXX for XXXX On Monday, XX/XX/2023, XXXXXXXX XXXX, Advocacy - XXXX XXXX XXXX wrote : Good Morning Thanks for the reply, I sent you the XXXX statements on your Way To Go card. Respectfully, XXXX XXXX XXXX XXXX XXXX Way To Go XXXX XXXX Program Tel : XXXX XXXX XXXX XXXX Program From : XXXX XXXX XXXX Sent : Saturday, XX/XX/2023 XXXX AM To : Advocacy - XXXXXXXX XXXX XXXX Subject : [ XXXX ] - Re : Way To Go Immediate Attention Required This email is from an external source. Use caution responding to it, opening attachments or clicking links. Hello XXXXXXXX XXXX XXXX waiting on the statements we talked about in our conversation. I need these papers to be able to go to the bank and get my funds back. Please send. Thank you Sent from XXXX XXXX for XXXX On Wednesday, XX/XX/2023, XXXX AM, Advocacy - XXXXXXXX XXXX XXXX wrote : My name is XXXX and Im a Cardholder Advocate with the XXXX program. We recently received your inquiry, which was forwarded to us by our partners at XXXX, regarding your Way2Go Debit MasterCard. We attempted to contact you before with no results. Please provide a good telephone number where I can reach you. You may also reply to this email to contact me so I can assist you with your escalation request as well. Respectfully, XXXX Advocate XXXX Advocacy Group Way To Go Debit Card Program Tel : XXXX XXXX Debit Card Program Here is the interaction that was done with this program. I went to bank as asked and have again been told that they can not legally go into another bank acct and retract funds. That the the funds need reclaimed and resent. The manager also said that they can send a paper check. So I am making new complaint to keep this escalate
07/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 121XX
Web
I hope this message finds you well. My name is XXXX XXXX XXXX XXXX and I'm writing to formally lodge a complaint against XXXX and their Way2Go Debitcard Program for failing to acknowledge and properly handle a dispute regarding fraudulent withdrawals from my account. In summary, I discovered unauthorized transactions on my account on XX/XX/2023. As required by the Electronic Fund Transfer Act ( EFTA ) and Regulation E, I reported the issue through a certified letter sent via USPS within the stipulated 60-day timeframe. This action has been documented through a tracking number provided by USPS, verifying the delivery of the letter. However, the bank has consistently failed to acknowledge the receipt of this initial complaint, despite providing them with the tracking information. Further, they have insisted that the dispute open date is based on when they opened the dispute internally, rather than the date when I sent the certified letter, which goes against the principles of the EFTA and Regulation E. I've made several attempts to resolve this matter with Conduent and the Way2Go Debitcard Program through their designated customer service channels. Still, these efforts have proven fruitless. Contact with the company was only initiated after I filed a complaint with the XXXX XXXX XXXX XXXX XXXX XXXX, and even then, the issue has remained unresolved. This communication has been primarily through email, as the contact number provided on the back of my card leads to no live assistance. The correspondence between myself and a representative of Conduent 's Way2Go Advocacy Group, named XXXX, is enclosed within this letter. In accordance with the EFTA, Regulation E, and potentially the Uniform Commercial Code ( UCC ) if the unauthorized withdrawals were made via forged checks, I am seeking your assistance in launching an investigation into these unauthorized withdrawals and limiting my liability to the maximum extent permitted by law. I believe that my rights as a consumer have been violated and request that this matter be urgently addressed. Thank you for your attention to this matter. Should you need additional information or documentation, please do not hesitate to contact me. Sincerely, XXXX XXXX XXXX XXXX
10/04/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • GA
  • 30134
Web
I am a struggling single parent who lives in the state of Georgia. I received a payment for child support in the amount of {$910.00} on XXXX XXXX, XXXX. I was told of the child support office that am suppose to receive an Eppi Card. I waited on the card for several weeks and of course the card never came because they sent it to the wrong address. I usually get my money direct deposit so I did n't understand why I 'm receiving a card in the first place. I went back and forth between GA child support services and Eppi Card for about two months. I finally get a child support rep on the phone who tells me your money has been deposited on the debit card and your going to have to deal with them. I call Eppi Card and they swear I 'm not in there system this goes on for weeks. I finally get a rep on the phone who asks me about previous addresses. I told her about an address that I lived at 12 years ago. She gets me over to a supervisor who tells me to fax over my social security card and GA license. I send over the information on XXXX/XXXX/XXXX. I was told to wait 48 hours for my information to be updated. I waited and contacted Eppi Card, I was told by a supervisor to send the information again. I do n't have a fax machine so I 'm spending money at the local XXXX XXXX everytime I send a fax. I send the information again XXXX/XXXX/XXXX. The information gets updated and a card is sent to my address. I open the card and try to setup a pin number to activate the card, " your information you provided is invalid ''. I try again and get the same error. I speak to a representative who tries with me and get locked out of the account which means I have to wait 24 hours. I wait and try again.. samething. I speak to another rep who sends me another card ... same problem. I am currently unemployed and depending on this money to pay my rent and utilities to tie me over until I can find employment. Rent time is coming up and if I do n't have the money me and my children are homeless. I let them know why I need this card to work. I call everyday to no avail. I speak to a rep XXXX/XXXX/XXXX who tells me he 's sending another card. My rent is due and they are still sending cards that do n't work ... this will be the third one.
10/10/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37615
Web
On XX/XX/XXXX I went to an ATM to access my funds that were deposited on XX/XX/XXXX. I was unable to access these funds because my card was expired on XX/XX/XXXX. I had not received a replacement card prior to XX/XX/XXXX. Upon calling the Go Program Customer Service number at XXXX, the first person I encountered tried to charge me {$5.00} for an additional card to be sent within 7-10 business days, OR {$10.00} for a card to be sent to me within 5-7 business days. This fee was finally waived when I asked the first agent to speak to his supervisor. He placed me on hold, came back and announced he could waive the fee. Upon asking me if I had anything else he could do for me, I said yes. I needed my Online Account unlocked. The agent said he would issue a ticket to fix this problem and it would take up to XXXX business days to resolve. I told him this was completely unacceptable since I rely on these funds to pay my bills and feed my XXXX children, and that these funds were supposed to be available to me on XXXX, and MyGoProgram was denying me access to my own money. I asked to speak to the Information Technology department personally to resolve the issue immediately. I was informed that my request was an impossibility since there was no way to access the IT department by phone. I was then transferred to a 3rd Agent, who, after explaining what I had been through with the other 2 agents, offered to expedite the sending of my new card and has guaranteed the delivery of my card by XX/XX/XXXX by XXXX. She also stated that when I activate my new card, then the ability to transfer funds electronically would be unlocked online. The problem with this company firstly, the expiration status of my card should not be electronically connected to the access of my funds online. Second, the IT department should be accessible immediately for families like mine who depend on their funds to be available to them when promised. Thirdly, the amount of time, the extent to which I had to complain including a total of 3 different agents is unacceptable customer service. This company operates under sub-standard policies, have only their own best interest in mind, and have poor access to urgent functions such as IXXXX services.
05/31/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • GA
  • XXXXX
Web
I can be reached on my cell phone number, XXXX, at my email address, XXXX or mailing address, XXXX XXXX XXXX, XXXX, GA XXXX. On or around XX/XX/XXXX, funds from Georgia Department of Labor Unemployment were deposited onto the XXXX card regarding my unemployment owed to me since Covid pandemic in XXXX. The funds were loaded to the XXXX card, issued by Comerica Bank. Beginning on Thursday, XX/XX/XXXX, I have made at least 10 attempts to speak to customer service and there is no number for customer service. It states to contact customer service by calling XXXX or by mail at XXXX XXXX XXXX or visit XXXX. The telephone number and the website are not helpful when needing to speak to a person or to pay a bill. The option to pay a bill is not operable. No. 1 I can not reach a person at XXXX, the only number listed to contact the company who has your funds. I could only contact someone at the Collect telephone number XXXX. This is the only number that allows you to talk to a person. It is printed in very small writing on the back of the card. No. 2 -- The XXXX XXXX only has the XXXX instructions on the website. No. 3I can not use the card to make XXXX XXXX. When trying to pay a bill, there is a message that states : Attention XXXX XXXX Users! XXXX XXXX XXXXs temporarily unavailable as we transition to a new provider. Check back soon for our new solution. It has been almost a week and there is no new solution. No. 4 I was finally able to locate a Collect telephone number on the back of the card in very small print. I was informed by XXXX at Comerica ( XXXX Collect ) that the funds can not be transferred or wired to my personal bank account. So, I will only be able to get {$500.00} per day by using the XXXX XXXX, incurring fees. This unfair and misleading banking has made it difficult for consumers, like me, to make transactions that are desperately needed to access the funds. If the State of Georgias Labor Department had not banned my original bank, XXXX XXXX, I would have access to my funds and would have no problem transferring the funds to my local bank, XXXX XXXX XXXXk XXXX Their actions have caused my XXXX to become more frequent because I have a closing within a couple of days!
09/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30022
Web
Hello, I received the Way2Go Debit card as a product with which I have received my unemployment insurance funds, roughly around XX/XX/2020. This Mastercard product was accompanied by the associated information and terms of use paperwork. The XXXX XXXX Prepaid Mastercard Card Terms of Use document includes a table under the 26. Fee Schedule section. I have attached an image of the section of interest. Funds Transfer is listed as a category, noting You may transfer funds from your Card account to a U>S> bank account owned by you. You must initiate the funds transfer by calling the automated customer service at XXXX. I wish to note that on XX/XX/2020, I logged in to my account on and searched through the Cards associated website portal, GoProgram.com, and was unable to find any reference to initiating or performing fund transfers online. Furthermore, I called the provided Customer Service phone number on XX/XX/2020. Fund transfers were not offered at any portion of the automated systems choices. I eventually reached a customer service representative over the phone. She confirmed that the customer service department for this card is unable to initiate a fund transfer in any way. She suggested that I complete the transfer online, by logging into my account. I informed her that I had attempted the actions via my account online. She looked further into the situation and reaffirmed my sentiment that transferring funds was also not an option provided to me through my online account. I asked her to confirm that there was in fact no means in which the funds could be transferred electronically or directly to my XXXX XXXX account. She confirmed and informed me that my only options for accessing the funds are to either withdraw cash via ATM or spend the money through purchases. In summation, the Terms of Use for this card indicate that I may transfer funds from this card to my personal XXXX XXXX account, while simultaneously no method for conducting this service is offered to me ; XXXX XXXX is not providing the service that they claim to offer. I called CFPB on XX/XX/2020, explained the above situation, and was encouraged to file a complaint, preferably online.
07/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33073
Web
Good morning, I currently have a prepaid card with Way2Go Card ( goprogram ) to receive my unemployment benefits and I keep getting charged for fees that I should not be charged with based on their terms and conditions. The two issues that I am having are the following : 1. Customer Service Information ( automated or live agent ) : According to their terms and conditions " you are allowed ( 5 ) calls to Customer Service Interactive Voice Response ( IVR ) or live agent for no fee each month to check your balance or hear your transaction history. However, in XXXX I only called one time and they charged me. In XXXX I called 3 times and they charged me and in XXXX I have called once and they already charged me. 2. Funds transfer via Interactive Voice Response ( IVR-phone ) or web portal : According to their terms and conditions " There is no fee for you to transfer funds from your card account to a XXXX XXXX account owned by you. I made a transfer today ( XXXX/XXXX/20 ) and I was charged by goprogram ( not my bank ) {$2.00}. However, I transferred money to the same account on XXXX/XXXX/20 and I was not charged, which I shouldn't because that account is under my name. My daughter also transferred money yesterday to the same bank and did not get charged by goprogram. 3. Change in terms : The terms and conditions state that " We may change ( add to, delete or amend ) these terms at any time by providing you with prior notice of the change as required by law ''. However, I have not received any notification of changes. Also, you can access the terms and conditions when you access your account on their website ( www.goprogram.com ) and they have not changed. 4. I have tried calling their line to speak to somebody about this issue and get a refund but there is no option to speak to a live agent or to send a message on line. Another problem is that every time I try to call I automatic get my balance without asking for it and it counts as one of the five calls that you can make for free every month. I have a feeling that this is happening to a lot of people and is not fair and is also illegal. I would appreciate if you can please help me! Thank you.
06/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30316
Web
I received the Way2Go Card in the mail to access my UI benefits. The brochure states that customer service is available 24/7 and it lists services available to me. One of those services is 'Fund Transfer ' ; However, when I call the toll number provided, it does not give that option. I have pressed every option to find any information on fund transfers, only to come up empty handed. I logged into the Way2Go Program website, but this website is poorly constructed and I did not find any answers nor any help with my question. I searched online for more information on how to handle this, only to find many others who are also having this problem with being unable to transfer funds to their bank accounts, and not being able to speak with a customer service rep ( because there is no option to speak with a rep ). Apparently, this was an option at one time, but they have since removed this option. I would withdraw the money from an ATM, but according to other people who have tried this, they were met with many challenges and fees. The brochure states that the ATM withdrawal limit is {$500.00}, but reading the comments suggests that this is not the case, it is only {$300.00}. I feel the Way2Go Program has given me false information in their mailer and their website, and they are trying to force me to use this card instead of my personal banking institution that I have a rapport with. I need answers and for the Way2Go Program to respond and provide the option to transfer funds to our personal banking institution like they promised via the brochure. The fact that a company who has been selected to handle millions of American 's money refuses to have a customer service line is beyond me. Further more, it seems to be a scam by them forcing people to use this card and tacking on all these additional fees unnecessarily. At a time when the world has so many uncertainties and so many hard working people are doing their best to stay afloat, it is disheartening that the Way2Go Program is trying to capitalize on tax dollars and scam honest people out of their benefits they are using to pay their rent, feed their families, etc. This is certainly not the way to go.
10/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73099
Web
To begin with thank you for taking a look at this. I hate to say it has only gotten worst since the fist complaint. When I wrote you I had written anyone and everyone I could trying to find someone to help. I got an email from Gov. XXXX 's office saying XXXX requesting XXXX reopen my account so I could file for benefits. With in a week I was set and ready to receive benefits. I called the card company to have them close the fraud account, and open a separate one for my self. Person I spoke with said I couldn't do that, but change my address, charged me {$20.00} dollars to get the card 15 to have it shipped in two days. N the date XXXX & XX/XX/XXXX of XXXX deposits where being added to my card until the 2nd from the last, then there was withdraw of {$3900.00}. The card company said that XXXX DID IT, the fraud department said it said XXXX did it, XXXX said they did not show they didn't show they didn't do it, I would have to deal with them myself. Finally XXXX emailed me saying it was the card companies mistake and I should get the money any day that was another week ago, the gentleman I was dealing with hasn't responded since the XXXX. And as far as the card company they have the rudest Customer service department, waits as long as 3 hrs. And I still can't use the on line account because the old user name, password and email are still set up from the fraud. When I try to reset, it sends it all to the fraud account email. So other than calling them, I have no way to talk to them, I've spent over {$20.00}, in charges to contact someone. So to be honest, I don't know who has the money or who you should talk to. It has been over 14 weeks since first day that I had filed ( XX/XX/XXXX ). Because of this I've used all my savings, maxed out 2 Credit cards, lost assets, my place to live, dropped my credit score, and spent more time on hold going back and forth, than able to job search. All I want right now is the {$3900.00} back right now so my son and I can get back in our house. I'll send you the 3 most recent Emails I have gotten other than that until I can get inside of my online account and send a copy the transactions. Thank you XXXX XXXX
03/23/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 35215
Web
There is a fraud charge on my account as of XX/XX/2021 for {$7.00} from XXXX. I have called several time to get this handled. This charge is absolutely fraudulent. Way 2 Go card company is stating, they dont have reason to believe this charge is fraudulent because the information I provided doesnt add up. If one plus one dont equal two, I dont know what to tell them. I am beyond livid with the process and the service of this company. I have no reason to call in and close my card and go through all this XXXX service for XXXX dollars and XXXX XXXX cents, if it was not fraudulent. Who ever you all have as investigators they did not do their due diligence. Im a mother of XXXX and I just lost my mom and I wasted over 4 hours today alone, explaining to different representatives that this charge is not mines and I would like my money back. I called several times before and every encounter has been horrible with hours of my time wasted. The first time I called the representative told me I couldnt even flag the charge until it posted which was ridiculous. Im not sure how their process works but this all started with someone charging my account {$0.00}. and a {$15.00} and then it was supposedly refunded per the representative and I noticed the Kroger charge because representative went over the transactions. Overall I just want my money back. This company needs to be reported to the XXXX XXXX XXXX. There is no way Im just going to be okay with this company saying that this is my charge and I know XXXX well I didnt do this. There is not even a XXXX in my area. Basically every representative I spoke with from XXXX and XXXX both stated once the decision is made there is nothing you can do. So my concern is that this customer service is soo poor that just because you guys didnt do what you needed to do to protect my account Im just suppose to accept fraud on my account? I will take this to the highest extent possible to get my money back. I know they have done this to someone else and they take you through the ringer just so you want continue to fight for whats yours but I would like to have my money back and the corporate office information
05/19/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AZ
  • 85251
Web
Let 's start with the XXXX XXXX XXXX card. Probably one of the worst companies in earth. Today is XXXX I had reported my card missing/ stolen XXXX I had asked for a replacement card here comes XXXX No card I call multiple times an ask what is going on I get told my residential is not a good residential address that I need to change my address. That my card had been sent back ummmm okay why? What is wrong with my address? ( Nothing ) mind u they won't change or update address for u. Now I can an have address update. So I proceeded to call a few days later an ask for another card to be extradited they say okay no problem. So 2 weeks go by still no card ridiculous what is going on ive seriously been waiting for a replacement card now over a month I'm angry at this point this is seriously a joke so I call today XXXX I ask them where is my card why haven't I received it yet XXXX representative says that it was just ordered on the XXXX an shipped out XXXX for. One I asked for it to expedite an yet they still just ignored me. another representative then tells me my card was ordered XXXX mailed XXXX : but not expedite because I need to change my address again now I'm about to loose my cool. I ask to speak to a supervisor they then put me on hold for a good 20 mins are u kidding me? then I guess supervisor XXXX badge # XXXX shes very rude so I ask for corporates number she tells me no. Then hangs up on me I call back I can't get through I continue to call back then I get through I then talk to a gentleman i tell him I'm sick of the games I just want my car I've been waiting since last month an I would like corporates number he tells me to hold I wait on hold another 20 mins he says he will transfer me to someone who can help with corporates number an some help.then here we go back to XXXX who tells me I need to change my address an that I'm not allowed to expedite my card I need to wait until after the XXXX then hangs u hangs up on me again I'm so sick of this I have been waiting for a replacement card for over a month. I'm sick of it an just want my money end of story this is crazy I'm done with the games they play I want my card
02/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 360XX
Web
On XXXX XX/XX/21 i tried to make a purchase of gas, when the card gave an invalid passcode error..knowing I was using the correct passcode I entered it twice more, which locked the card. I called the number on the card and was told to wait 24-48 hrs to " UNLOCK '' it..In using the automated system to unlock my card I was given tranaction information and heard a " BANK TRANSFERE '' in the amount of $ XXXX.Knowing that I had not trnsfered funds to my bank, I immediately tranfered to speak w a live rep. who told me that the transaction was indeed made BY PHONE, for the amount of XXXXshe could not give me any more information as to who/where the transfer was made..I looked at the account online and was able to see a " TVR '' Transfer, in which I was told that TVR stands for telephone transfer..Knowing that the bank info was not my bank I immediately called nback to AL way to go card services to report the name of the bank along w what appeared to be an account number. I Reported this as fraud, t and was issued a new card. I was the sent forms to fill out to make the claim in writing and to receive a credit of the funds ..I faxed the forms back and the next day called to confirm receipt of the fax and was told that my claim was denied ... When I inquired as to the reason..I was told that there was " conflicting information '' when I asked what the conflict is, I was told that I will receive a letter stating the reason within 3-5 days. and that I should file a report w local law enforcement. I asked for the investigation letter to file w my police report ... I received the letter 10 days later with no detailed explanation..I called again and was told would receive a letter explaining the decision..After 2 wks of no letter I called again today ( XX/XX/21 ) and was told there is no letter with details and that the denial of my claim was due to " MY SPENDING HABITS '' XXXX I have asked that my claim be reopen and an actual investigation be done. For them to state my spending habits as a reason not to investigate and deny a fraud claim is reprehensible and irresponsible for any company entrusted with servicing government funds.
10/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30034
Web
As of XXXX XXXX til now I have great frustrations due to monies being taking from my account because of fraudulent activity which I assume is within the company. Each XXXX day of the month, the state deposits {$230.00} to my account and before I can make a withdrawal, my funds are automated drafted by companies that I have not visited or purchased from. This affects my entire family due the funds are deposited by the state for the needs of my children. I have had three cards canceled and replaced only to have the same issues. Im just sick of it!! My card stays in my possession but being told by one company that my card is used within the store to make purchases, baffles me. Apparently the fraud is within the company division where as to duplicate copies of the card is made and are being used sending my card either into overdraft or monies taken. Sad enough that the entire world is affected due to the pandemic of COVID, its even horrifying that people with accounts are suffering financial losses because of petty thieves and hackers who STEALS!!! What makes matters worse, is not being able to talk to a live person to rectify the problem or or being transferred to a certain division to rectify the situation only to be on hold for hours until they HANG UP!! Its very discouraging. They send out papers to dispute the charges, you return them only to get a letter telling you that they saw that there was no fraud. So basically, its easy for the scammers to take the money but its no luck getting your money back so it continues to happen. This company should be investigated, starting with those who works in the department of creating the cards. This is happening way too much and to too many people who now suffers majorly from hundreds of dollars of the states money being stolen. This is not right. This is not fair. There should be a more strict security policy to keep things like this from happening. I beg you to please investigate this problem for the sake of myself and other cardholders who suffers the loss. Show that you care and that you are not apart of a company that is taking from us. Thank you so much
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73127
Web
I went to get gas at XXXX gas station on XX/XX/2020. There is a - {$75.00} charge still " pending '' that the gas station held, however, also a " Reversal Credit '' of + {$49.00} that is also still " pending '' according to the " Way2Go '' app. According to the paperwork I received with my Way2GO debit card, XXXX XXXX is the banker for Way2GO debit card. On XX/XX/2020, there was a charge of - {$25.00} from the same XXXX which is the correct amount that I actually spent on XX/XX/XXXX. I spoke to the Way2Go Customer Service Representative on XX/XX/2020, after calling XXXX which is listed on the Way2Go paperwork that I received in the mail. She told me that XXXX is responsible for the charges and that they are the one 's who needs to release the hold. I spoke to 4 different XXXX representatives on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and they told me that all they charged me was " {$25.00} '' and that it is up to the bank to release my funds back into my account. I tried calling Way2Go Customer Service again at XXXX 5 times on XXXX XXXX, and XXXX, however, when it got to the part where they said to " hold '' for the transfer to speak to a representative about my dispute, it would hang up on me versus transfer me to a representative. The same thing happened when I tried calling another number listed on the Way2Go App as a Customer Service number at XXXX, as I called 6 times on XX/XX/XXXX and XXXX, on this number. On top of going through all that mess, I noticed that the bank charged me {$0.00} four times on XX/XX/XXXX, XXXX, and the XXXX possibly due to me calling so much, on the numbers listed above, to try to get through to an agent to dispute my charge. Each time I called, I chose the " dispute '' option, however, it informed me of my balance each time, although, I never requested for my balance. Way2Go charges {$0.00} if you check your balance more than 5 times per month. I would like them to release my funds back into my account as it is rightfully mine 's as well as refund me the 4 charges of {$0.00} because my calls were not for the intent of checking my balance.
04/11/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 230XX
Web
XX/XX/XXXX - made a purchase of {XXXX} ( XXXX XXXX XXXX ) XX/XX/XXXX - made request to cancel service with Merchant. They agreed to refund the amount and sent a cancel confirmation. XX/XX/XXXX - refund not posted to my account. Contacted Merchant who provided copy of correspondence from their payment vendor XXXX that refund was being processed and to work with my bank to locate the funds. XX/XX/XXXX - initiated a dispute claim with XXXX XXXX Way2Go card company. XX/XX/XXXX - received correspondence in mail from XXXX XXXX way2Go card company dated XX/XX/XXXX stating that the Merchant provided documentation that indicates the transaction was correct and they denied my dispute. XX/XX/XXXX - contacted Merchant and they state that they did not dispute that the money should be credited back to me and that they provided no documentation to XXXX XXXX Way2Go card services. Merchant also stated that the {XXXX} had already been taken from her account by Way2Go XXXX XXXX. XX/XX/XXXX - contacted XXXX XXXX again to escalate my dispute and to request the documents that the Merchant provided ( as per their correspondence ). Spoke with 5 reps who all ask for Social Security number and who were of no help, laughing at my questions and hung up on me and stated that my escalated dispute was being denied. XX/XX/XXXX - received correspondence from XXXX XXXX way2Go card dated XX/XX/XXXX stating that the dispute was denied and the documentation included were documents that I faxed to them to sustain my claim. There were no documents from the Merchant included that they state were used to deny my dispute. Below are the transactions on my account for the {XXXX}. There were 3 transactions on my account on XX/XX/XXXX - XX/XX/XXXX, XXXX. XX/XX/XXXX - Purchase {XXXX} XX/XX/XXXX - Reversal Credit {XXXX} XX/XX/XXXX - Reversal Debit XXXX XX/XX/XXXX - Provisional Credit {XXXX} XX/XX/XXXX - Provisional Debit {XXXX} If my dispute was denied by XXXX XXXX Way2Go and taken from my account and the money was already taken back from the merchant and they do not have the money, who has my money and where is it?
06/10/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 34293
Web
I have been trying to receive back child support for years. Since XXXX I constantly checked my Eppicard and the balance was XXXX cents for years. On XXXX XXXX I received an XXXX XXXX card with child support on it and I found this strange so I went to Child Support Enforcement and went to the Clerk of Courts and received an audit that stated my child support was being paid all along. When I got home that day I call ed Eppicard and was told I was issued XXXX cards and over XXXX was deposited since XXXX . My card still stated the XXXX cents. I was told I must of spent the money and forgot, I ordered XXXX cards in four years and funny I still have the original since child support transitioned to debit card. XXXX XXXX I was issued a new card cause I started an investigation with there fraud dept and the new card issued is one of the numbers on transactions from XXXX ??? Then the other transactions that I never made were on a different card. On the statements there are large deposits made then withdrawled by who?? Not me cause I was still going to the courts, writing letters till XXXX . What brings me to you is Eppicard stated they closed the case cause I did not file fraudulent charges in a timely fashion and how could I do that when my card still stated XXXX cents. They sent me transaction statements XXXX XXXX and I followed all the proper procedures and still told case closed. My daughter and I were robbed of XXXX dollars and no accountability is being taken. I reviewed XXXX cases of the exact same situations from other Eppicard holders. I 've contacted an Attorney but they want a XXXX down and went to the courthouse but modifications ca n't be made cause money was deposited and applied to the Eppicard. The entire responsibility is on Eppicard for mishandling what is due me and hundreds of others. I need help recovering what is due me. I asked Eppicard fraud dept to investigate, get signatures and match to mine, get video where withdrawals were made anything they said case closed! Please, any assistance would be appreciated.
08/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NM
  • 87109
Web
Hello, When I created my account to apply for unemployment, I was automatically given a XXXX XXXX account and issued a card. I switched it immediately to the bank account I currently have. When I called the unemployment line, it asked for my social security number, I entered it, and was immediately routed to my account balance. I have been denied unemployment, so I do not have an account balance, and I was not told I would be given the account balance, or charged a fee for being given the account balance information. I received a bill in the mail, for inquiring about my account fee, for the XXXX XXXX card, even even though I was denied unemployment, and have never activated the card or account. My unemployment was set up for my current checking account. The company that issued the card has an automated phone line, and I am unable to get through to anyone. I do not know what to do or who to contact, but this seems very illegal. I also do not want to be delinquent on a bill for an account that I don't have, and XXXX XXXX can't find any information on the account, when I call them. I would like to report this as a fraudulent activity, and I would also like to know who to contact to get the fee waived. It is small, but as I don't have any unemployment, I can't really spare {$0.00} I also don't even know how I would pay the fee, since I am unable to get a hold of anyone. I also don't want to be charged late fees, for an account I don't even have. The company is EPPICard, their phone number is XXXX Their Address is XXXX XXXX XXXX XXXX, TX XXXX The bill states that the fee was incurred during XXXX, and posted on XX/XX/2020. Again, I never inquired about a balance, and should not have had a card. I called the New Mexico unemployment line, which immediately asks for your social security number, after confirming the call is in reference to unemployment. The phone number for New Mexico unemployment is XXXX have not been able to contact unemployment to discuss this, and I am afraid to call their number, because I do not want to be billed for calling again.
08/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 74105
Web
I made a dispute for transactions that were unauthorized .i was told that i could get a provisional credit if i submitted paper work in 10 days .. I decided to wait the 45 days for my dispute to get approved .. They refunded the money and i thought that was it .. Then 2 days ago right before my direct deposit hit my account they reversed the credit therefore putting me in the negative over the amount of my dd.. I called numerous times was hung up on twice stayed on hold for more then 4 hours to get issue fixed and never got the issue resolved so i asked to have a manager call me but they never did .. The wait times are rediculous and i have a XXXX dependant at home and i needed the money from my dd to hit .. Then i stayed at XXXX XXXX and signed a paper for a XXXX dollar incidental fee and when arriving at motel asked for a room with fridge .. The room the manager said she would put me in a buisness room and upon getting grocerys the next morning realized there was mo fridge and other items.. When i checked out nothing was said and then waytogo let them overdraft my account XXXX dollars because hotel said items were in room which was not the case and the paper i signed was for XXXX not XXXX ..i called and finally got to do a dispute after hours of being on hold and inquired why it is my account. Could be negative that much when its prepaid and was told that if money is in account then they could overdraft amount that company charges for .. Then i read terms and conditions and it said that there is no overdraft so now its monday and bills are due and cant pay them or by things for my dependant .ive called 4 or 5 times and waited on hold more then 3 hours only to be hung up on .. I need the money to he put back so i can feed my household .. They also charge XXXX cents for every balance inquiry but dont have a choice to skip the balance inquiry .. Plz refund my money and also like to know how i can switch my unemployment to my own bank .. I also cant change my address so mail is getting shioped to wrong address .. But is current with unemployment
10/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WI
  • 53916
Web
The child support payments that I receive are deposited on to a Eppicard debit card by the state of Wisconsin. On XX/XX/XXXX I checked the balance on my card and discovered that there were 42 fraudulent charges to XXXX XXXX totaling {$330.00} between XXXX and XX/XX/XXXX and that the card now had a negative balance. It was clear that the transactions were fraudulent because I don't have a XXXX XXXX account and I normally don't use the debit card for any online purchases aside from one or two specific places that I trust. I immediately called the customer service number listed on the card website. After waiting on hold for 62 minutes my call was finally answered by a woman with Eppicard. I explained the issue with the fraudulent transactions and I was stunned when she responded by being rude and accusatory, basically telling me that these charges had to have come from me or someone else I know. After answering all her questions she said they would have to close the account and issue a new card but it would be a {$15.00} fee to expedite the card to me. She then told me she would mail out a " fraud questionnaire '' to me which I'd get in 3-4 days and have to mail back. It would then take them 45+ days to conclude an investigation into whether it was or was not fraud!?! In the mean time, I am out XXXX XXXX because of the fraudulent transactions and the NSF fees that EPPIcard tacked on to the account! I have never heard of a legitimate bank or credit card company that operates this way! You would think that a legitimate card company would have a more expedited way to investigate and identify fraudulent charges! Most legitimate companies would have flagged these transactions as fraud to begin with! I logged on to my account today and see that the new card number is listed, but the XXXX charges, and the NSF fees are still on there. They even processed the XXXX transactions that were listed as pending yesterday! I don't feel that this has been handled adequately at all and I don't have faith that EPPIcard will do a thorough fraud investigation.
05/17/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 91604
Web
On XXXX XXXX my wallet got stolen out of my wallet on camera at a Restaurant in XXXX XXXX California. When I couldnt pay my bill cuz I had no wallet I immediately shut off all my cards and called the police as the bartender went into the back to review the security footage as she had remembered a suspicious man sitting next to me.. Police Report was filed , officer XXXX XXXX XXXX ( XXXX XXXX XXXX ) .On XXXX XXXX the day after I turned off My prepaid California Child support card wit h EPPICARD they allowed {$5400.00} in transactions to go through. When I realized this happened I immediately disputed the transactions as Fraudulent on XXXX XXXX . Based on the disclosures and notices on EPPICARD i was to have been notified within 10 busi ness days if an error had occurred. I called EPPICARD on XXXX XXXX to question what was going on with the investigation and was told I needed to mail a incident report that they had not yet sent me, SO I create d one, includ ed the police report etc and faxed and mailed a copy to EPPICARD and still today 18 business days after I reported the Fraud,28 B usiness days after I reported the card stolen I have still not heard anything from EPPICARD XXXX nor have they contacted the officer in my case and they are still holding my money hostage ... and to add insult to the injury when I called again this am to follow up, was told they co uld hold my money " while they investigate '' for up to 90 days ... ...??!!!!??!!! Not only did their system not see that the transactions in question were completely out of character with how I use this child support card and not flag it and turn it off like ALL my other cards did but they have made no attempt in all this time to contact me nor assist me with resolving this situation. This EPPICARD prepaid MC ser ves states who issue child support to mothers across the country who need their child support to live and feed their children and this is absolutely unacceptable handling issues that these special cardholders have.
09/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 359XX
Web
This is not a duplicate complaint. This is a new complaint about the same card company. Way2Go prepaid card for AL unemployment. I filed a very detailed complaint against Way2Go on XX/XX/20. The complaint # is XXXX. Way2Go replied the next day and the complaint was closed. Absolutely nothing was resolved! On Thursday, XX/XX/20 XXXX the advocate from Way2Go said he tried calling me twice and sent an email and he would try to call me 2 more times. This is not true! XXXX called me Thursday at XXXX and left a voicemail. I returned his call within the hour. That is the one and only time he called me. He also emailed me at XXXX. I tried to reply to his email at XXXX. I received an automatic reply with an error message. He did not leave a direct email address. My new complaint is that Way2Gos reply to CFPB is not true. I do not think the complaint should have been closed. They only tried calling 1 time and sent 1 email that cant receive a reply. XXXX left his his call back # XXXX. It rings 1 time and goes straight to voicemail. I called a left several messages on Friday XX/XX/20, another message on Saturday and I have already left a new voicemail today Monday XX/XX/20. Any help is appreciated!! My AL unemployment benefits were deposited to Way2Go card company on XX/XX/20 I was told on XX/XX/20 that a card was being expedited 3 day XXXX. After calling for days, staying on hold for hours, being hung up on and speaking to several different customer service reps who all told a different story on why they could not provide me with a XXXX tracking # ... I was finally told that they did not send the card XXXX it went out in the reg mail. My utilities are being disconnected, my car is being repossessed and I have the funds to pay but can not because I do not have the Way2Go card! It is very frustrating to be so desperate to have to file a complaint against the card company w/ CFPB and Way2Go reply the very next day like they are trying to contact me and help. That is an insult when the truth is they tried 1 time and closed the complaint.
09/27/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 354XX
Web
To begin I was charged a {$4.00} replacement card fee. My card expired in XX/XX/XXXX, I had to call on 3 different occasions due to address complications. However, I was charged the replacement card fee & I'm not sure why. Their policy states the following : " After receipt of your initial Card, you may receive one ( 1 ) Card replacement for no fee each 12-month period. A fee will be assessed for each additional Card replacement request. Standard delivery ( 7 to 10 calendar days ). Expedited delivery fee would also apply ''. The last time I used that card was XXXX and my card didn't expire until XXXX of XXXX so why would I get charged a replacement fee, when clearly that was a replacement card over a 12 month period? Also, there is a {$0.00} fee for the automated customer service ( You are allowed to make eight ( 8 ) calls for no fee each month to XXXX XXXX XXXX ) A fee is charged for each additional call. However, there system is set up as to where you call the customer service number, it prompts directly for you to enter the last 4 of your card number followed by your pin and gives you your account balance & you're immediately charged. There is no fee for a " live agent '' but there is also no prompt for a live agent either, which is totally wrong. I haven't received child support in 2 years and I just received a payment of {$200.00} but my balance is now {$190.00} because in this XXXX day XX/XX/XXXX of trying to call and speak to a " live agent '' about my replacement card fee ( which I feel I shouldn't have been charged for ) I was also charged XXXX customer service automated fees for a total of {$1.00}. This might seem so minimal to you but it's certainly not to me especially during the time of this inflation ; I'm a XXXX mother who hasn't received child support in 2 years, who tries to save every XXXX she can. How are you going to keep charging me for the automated service fee when there is no number or prompt for a live agent? Why did I get charged for a replacement card when it's been over a 12 month period
08/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 49525
Web
I opened a dispute with the Go-Program ( Prepaid, Way2Go Card ), on XX/XX/2022. After my purse with wallet inside was stolen from the airport. The card was used after my son 's father paid his arrearage of {$3600.00} out of the blue without me knowing. I only found out when I received a letter in the mail from the Friend of the Court of XXXX XXXX. I looked at the app on my phone and noticed that the amount was loaded on the Way2Go card and noticed several transactions and immediately realized that I did not re-order a new card due to my son being XXXX now and never really receiving more than {$50.00} from him on that card in the past. I didn't have a valid number to reach out to Way2Go, so I started XXXX ways to reach them, and finally got to a live person, but only by putting incorrect information in the automated system. On XX/XX/2022 I spoke with a live person and was told in 7 days that I would receive a questionnaire form and to complete it and email it back to them asap. The form took over two weeks, and when I receive it, I completed it that same day and sent it back ASAP on XX/XX/2022. My dispute was denied due to my card being used in XXXX XXXX, MI, ( which is where my purse was stolen ), and told that if I wanted to go further to send a letter explaining what exactly happened. I did that as well and emailed it to them on XX/XX/2022, two days after that I was denied again for the same reason, and pretty much was told that I had one more chance, and then after that they were done with me. I spoke with two supervisors named XXXX and XXXX and both were rude and unhelpful. They informed me that there wasn't a higher power and that it ended with them. I sent another attached letter to their email on XX/XX/2022 and was told on XX/XX/2022 that I was denied again due to the same reason and that they were done with me. This company is XXXX and very unprofessional, I do not believe that this was properly investigated because if that were the case, they would have refunded me the funds.
08/05/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 91764
Web
Prior to receiving my account activity for XXXX in the mail. The option to view recent transaction online was unavailable due to technical difficulties with the companies website known as www.eppicard.com. On XX/XX/19 I received my account activity in the mail and became aware of the fraudulent transactions. Contacted the XXXX reported my card lost/stolen. New card was expedited to me in the mail 2 calendar business days. 5 business days later I received my questionnaire of fraud form. Completed the form to the best of my knowledge. Documented the transactions I was disputing on the form from XX/XX/19 through XX/XX/19 totaling to an amount of XXXX dollars. Haven't received my XXXX account activities customer service had to give me the information of the amount and merchant names for XXXX. I Mailed the form out as soon as possible. Few days later I called the XXXX to check the status of my claim and I was informed that my claim was denied. Asked to speak with a supervisor that can possibly help me understand why it was denied. Supervisor informed me over the phone that it was denied due to me reporting my card lost/stolen on XX/XX/19. I stated the last time I used my card was five days after I reported it. Nothing in my statements or phone calls was on XX/XX/19. I wrote on the paper it was XX/XX/19 and they have evidence of me calling and reporting my card on XX/XX/19. Supervisor stated that he emailed the fraud service department to look at the claim again. On XX/XX/19 I received a letter from the fraud service department that they found a conflict in the information I provided so based on that they are unable to confirm that fraud occurred. On www.eppicard.com it states if I see an transaction I need to dispute contact customer service immediately and refer to XXXX XXXX issuer disclosure. Which I followed and the disclosure states my debit card is insured up to XXXX. I contacted the merchants and they couldn't reimburse me I was told to contact my bank and follow there procedures.
12/09/2022 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MI
  • 49525
Web
I opened a dispute with the Go-Program ( XXXX, Way2Go Card ), on XX/XX/2022. After my purse with wallet inside was stolen from the airport. The card was used after my son 's father paid his arrearage of {$3600.00} out of the blue without me knowing. I only found out when I received a letter in the mail from the XXXX of the XXXX of XXXX XXXX. I looked at the app on my phone and noticed that the amount was loaded on the Way2Go card and noticed several transactions and immediately realized that I did not re-order a new card due to my son being XXXX now and never really receiving more than {$50.00} from him on that card in the past. I didn't have a valid number to reach out to Way2Go, so I started XXXX ways to reach them, and finally got to a live person, but only by putting incorrect information in the automated system. On XX/XX/2022 I spoke with a live person and was told in 7 days that I would receive a questionnaire form and to complete it and email it back to them asap. The form took over two weeks, and when I receive it, I completed it that same day and sent it back ASAP on XX/XX/2022. My dispute was denied due to my card being used in XXXX XXXX, MI, ( which is where my purse was stolen ), and told that if I wanted to go further to send a letter explaining what exactly happened. I did that as well and emailed it to them on XX/XX/2022, two days after that I was denied again for the same reason, and pretty much was told that I had one more chance, and then after that they were done with me. I spoke with two supervisors named XXXX and XXXX and both were rude and unhelpful. They informed me that there wasn't a higher power and that it ended with them. I sent another attached letter to their email on XX/XX/2022 and was told on XX/XX/2022 that I was denied again due to the same reason and that they were done with me. This company is XXXX and very unprofessional, I do not believe that this was properly investigated because if that were the case, they would have refunded me the funds.
05/10/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30076
Web
My employer had filed partial unemployment for me from XXXX of XXXX without notifiying me. I had no idea until receiving a XXXX at the end of XX/XX/XXXX saying I had been given benefits. I immediately filed it as fraud until figuring out through my state Department of Labor that my employer had filed. At this point I had contacted my employer and no one could tell me what had happened or even confirm they had filed it. The state department said they were investigating fraud so I waited for them to set up their new fraud reporting portal and filed a complaint. I waited for them to send me a new XXXX hopefully updated but it never came. As time went on, a friend of mine said they had the same thing happen and that a prepaid card wasn't sent out like it should have been. They told me to call the State Department, Way2Go XXXX XXXX XXXX and try to get one sent to me. I tried the State but most of the lines were disconnected and the one that wasn't kept ending my call after waiting for a few minutes. Way2Go ( XXXX XXXX was fully automated and would not work without already having a card number or confirming my SSN/Date of Birth/Pin, which never worked even after ensuring my ID.me account was connected to my State account. After all of this, my State Department sends me a notice that I elected for a prepaid card ( which I did when confirming my ID.me account ) but Way2Go ( XXXX XXXX never sent me one within the 7-10 days they say it takes. It's been over a year and I've never had access to these supposed UI benefits, can't contact anyone about it, and still am not fully convinced it's not fraud. I've already filed my taxes without the XXXX because the XXXX said if it is fraud to just file it as {$0.00} and let the XXXX and Federal government figure it out. As tax day approaches, I just don't know if there's anything else I can do anymore. I just want to either have the XXXX confirmed as fraud and fixed to {$0.00} like they said they would, or somehow get access to my benefits.
04/17/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 359XX
Web
On XXXX I placed several calls to the number that was located on the back of my unemployment State issue card. I was calling in regards to a pending transaction of a total of {$250.00} that was should have been already posted to my account when I noticed I was being charged XXXX XXXX every time I place the call. When I called the number on the back of my card it prompted me to put in the last XXXX digits of my card number as well as my PIN number before it would prompt me to pick another option I had to put in that information in order for it to give me an option to choose from. When finally speaking to the representative I questioned her regarding this issue and told her I was not calling in to check my balance because I had already knew that because I have the app on my phone she's stated she didn't know why it was like that then I asked to speak to her supervisor after she stated that that transaction is still pending and that's all she could tell me at the time. After speaking with the supervisor I asked the supervisor why am I being charged XXXXXXXX XXXX when I'm placing a call to the number on the back of my debit card that I'm not checking for the balance I'm calling in regarding to a pending transaction of {$250.00} that should have post been already posted my account. She's stated to me that's just the way the system is set up and I stated to her that is very misleading because I was aware that I would be charged if I would calling to check my balance however, it did not let me have another option to choose from unless I put the required information that the system was asking it and I should not be charged XXXX XXXX just to call in to talk to somebody and that it wasn't right and that I would be reporting them. The supervisor then acted as if she couldn't hear me and as if we got disconnected and she hung up. Transactions are from IVR Balance inquiry fee and listed below XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
03/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MS
  • 39212
Web Servicemember
On XXXX XXXX, 2021 I was reviewing recent transactions on my EPPICard account authorized by XXXX ( XXXX ) for unemployment insurance benefits. I noticed transactions on my account that were out of state and subsequently reversed by EPPICard. As I continued my review I noticed more recent out of state transactions that did not get reversed on XXXX, XXXX These unauthorized transactions were occurring in XXXX, Florida ; XXXX, Georgia ; XXXX, Texas ; XXXX XXXX and XXXX, New Jersey. My debit card remained in my possession and only the numbers were being used. I immediately notified EPPICard of the fraudulent charges on XXXX XXXX, XXXX. The total amount of the charges was {$250.00}. I filled out a fraud packet in a timely manner but the bank claims it was one day late to qualify for a provisional credit. They claim that they received it on XXXX XXXX, XXXX. I received the fraud packet from EPPICard on XXXX, XXXX and EPPICard said I needed to return it within 10 business days from the day of my initial call, which was on XXXX XXXXXXXX XXXX Upon the receipt of the required formal written complaint on XXXX XXXX, XXXX I was informed that I did not qualify for a provisional credit and that they have 90 days to complete their investigation. I have heard nothing in verbal or written form from EPPPICard and it has been 56 days and no provisional credit or response has been given. My understanding from my reading and according to their letter the investigation was to be completed within 45 days not 90. Numerous calls and emails were of no help. I've been hung up on, told they would call me back and never do, and emails never responded too. I need guidance as to how to recover my unemployment benefits that I so desperately need during the COVID-19 pandemic that has shut our country down. I was unable to screenshot my transaction history for XXXX of XXXX. They have not provided any copies of that month 's statement either as of this date which I requested in XXXXXXXX XXXX
07/22/2021 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • NV
  • 89110
Web Older American
Incompetent customer service has locked me out of transfer of funds to my bank account. They promise to resolve the issue and to call back but never do. They have in their hands money that they refuse to transfer to my bank account, telling me go to the bank to withdraw it.They ignore the covid-19 restrictions and inconveniences of in person business dealing, necessary appointments etc. I have spent hours on the phone on hold and trying to get them to correct THEIR mistakes to no avail! I tried calling back the number from which the only potentially helpful rep, who did not call me back as promised, to receive the message the number is no longer in service! These are unquestionably the most incompetent, irresponsible, poorly trained representatives in decades I have ever dealt with. They messed up the account, effectively seized my money until I can get an appointment at the bank and are unable to do anything to correct their overreach. They have you on hold for so long that I must plug my cell phone into the computer to keep it charged to the end and hope that I do not exceed my minutes allotment. The ONLY way to get someone potentially competent to assist is to file a consumer complaint that will get their attention. Don't want bad press, just to deliver bad service. Saying customer service is bad, is paying them a compliment .Being on hold for 50+ minutes ( I was told others wait longer ) " appreciating your patience '' is just a way to get you to give up, hang up, go away. That is their idea of customer and attempting to solve a problem. Latest : Their customer service rep disabled my account and they say there is NO WAY for them to correct it. I must go weekly to the bank or an ATM during new covid restrictions and notwithstanding what my balance may be I can not move more than {$100.00} per visit!!!!!!!!!!!!!!!!!!!!!!!!!! They are effectively stealing my money by withholding or delay of payment for their investment profit.
08/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Changes in terms from what was offered or advertised
  • GA
  • 31419
Web Servicemember
I am the recipient of a Georgia UI Way2Go Card Prepaid Mastercard. The card 's terms state that a funds transfer is a feature of the card : " You may transfer funds from your Card to a XXXX XXXX account owned by you. A fee will be assessed for each funds transfer request. You must initiate the funds transfer by calling the automated customer service at XXXX. '' I attempted to initiate a funds transfer by calling the automated customer service number 4 times on XX/XX/2020 and 2 times again on XX/XX/2020. I entered my account information and went through every option on the entire automated menu each time I called. There never was an option to initiate a funds transfer, nor was there ever an option to speak to a customer service representative. Each time I called, I exhausted all of the menu options presented to me before receiving the message that my " menu selection was invalid '' if I tried to press " 0, '' for example, then, " We're sorry you're having trouble. Goodbye, '' and my call was disconnected each time. This inability to initiate a funds transfer through the automated customer service line is completely contradictory to what is stated in the card 's terms. There also is no option to initiate a funds transfer from my Way2Go online account, as the only " Services '' offered there are " Bill Pay, '' " Alerts Management, '' " Pin Management, '' and " Disputes '' to dispute a transaction. I did find a link on the Way2Go Card website to " sign up for Direct Deposit, '' but when I clicked this, my State Program was not listed in the drop down menu ; the website explained that this means direct deposit from the card is not an option available to me. The only phone number given to contact Customer Service for this program is the automated line, which, as stated previously, doesn't give you the option to talk to a human to ask any questions, so I can find no way to initiate a funds transfer as stated in the card terms.
01/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WI
  • 531XX
Web
On XX/XX/2021, I was issued 2 child support payments. One for {$42.00} and one for {$100.00}. On XX/XX/2021 at XXXX XXXX I called the toll-free number on the back of my card to verify my balance. At that time my balance was {$160.00}. On XX/XX/2021, I attempted to log into my online account and got the notification that my account was closed due to fraud. At XXXX XXXX, I made an effort to call the toll-free number on the back of the card and was told to stay on the line for an important message regarding my account. During my first attempt to contact them I was on hold for 53 minutes before being disconnected. I tried to call them back a second time and finally spoke to somebody who knew absolutely nothing and told me she would transfer me to the fraud department. After sitting on hold an additional 47 minutes, I hung up. I then called back a third time and did not follow any of the prompts and just waited for a customer service representative to answer. Again, I was told I would be transferred to the fraud department. I asked the customer service representative for a direct line to the fraud department and she told me that number did not exist. I waited on hold for approximately 45 minutes before hanging up. After doing some research online I found the direct line to the fraud department and called that number. However, to my dismay, once again after sitting on hold, my call disconnected before speaking to anyone. Now, I have a card, that to my knowledge, has {$160.00} on it that I do not have access to. They will not even let me report it stolen or request a new card without speaking to somebody and I have been unsuccessful in reaching anybody that can help me at this company. I am unable to access my account online or via phone to find out any information, including recent transactions our current balance. They canceled my card without even contacting me and now I am completely in the dark about whats going on. Hi
08/28/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 357XX
Web
On XX/XX/XXXX, I, XXXX XXXX, called to check the balance of my benefits card ending in XXXX for my child support. The balance was only {$1.00} when it should have been over {$2000.00}. The expiration month of the card was XX/XX/XXXX so I almost thought the company sent me out a new card and transferred my money until I was able to get a customer representative over the phone. She told me that I had a lot of XXXX and XXXX XXXX accounts created with my card and that there was a new card issued to me ( I didn't receive it ). I asked her if I needed to file a police report. She told me no and that she would send my complaint over to the fraud department to have my money refunded. XXXX XX/XX/XXXX, I received a letter from the fraud department stating that they didn't see any fraudulent activity. I contacted the fraud department, and the young man told me to go ahead a file a police report, contact the merchants that I didn't authorize, and to write a handwritten statement so the fraud department can reopen my case. I did everything I was asked to do, and my case was again denied. I contacted the fraud department again and now they are saying that they will not reopen my case because it is my fault that I did not notice the money missing sooner and that I would have to provide new evidence to get my case reopened. The card holder service is called Way2Go Program. The state I live in is Alabama and that is the card service company they use for child support payments. I have been arguing and begging this company to replace the money, but they refused. I have all paperwork. XXXX XXXX replaced my money, but the other merchants need assistance from the investigators before they replace my money, but the investigators will not cooperate. The fraud department is rude, and they have no sympathy for their customers. They have been giving me the run around ever since I filed my complaint in XXXX. My case number is XXXX.
12/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • MA
  • 02478
Web
Regarding XXXX XXXX: On XX/XX/2018, I used my card at XXXX. This was the last time I used the debit card prior to it getting stolen. On XX/XX/2018, my debit card was stolen, most likely while I was at the gym because that is the last time I saw it. On XX/XX/2018, I realized my debit card was stolen when I wanted to use it. On XX/XX/2018, I called XXXX XXXX (which is serviced by XXXX XXXX) to report my debit card stolen. This was within 48 hours of the card being stolen. There was a total of $XXXX that was charged to my debit card by someone else. On XX/XX/2018, I received a provisional credit while the investigation was going on. On XX/XX/2018, a letter was sent from XXXX XXXX (XXXX XXXX) stating that they found a conflict of information provided by me and the information resulting from their research. The $XXXX was debited from my account. On XX/XX/2018, when I received the letter, I called to request a copy of the documents used in making this determination and to ask specifically what was the conflicting information. The representative said he could not provide a copy of the documents. He stated that notes show that the card was lost on XX/XX/2018. These notes are inaccurate. I never reported that the card was lost on XX/XX/2018. I shared that the last time I used the card was on XX/XX/2018, but I had the card with me until XX/XX/2018. XXXX XXXX has based their investigation on inaccurate information and has not provided me with copies of the documents in which they relied on making a determination. I am requesting that the fraud investigation be reopened and a determination be made based on accurate information. My debit was stolen on XX/XX/2018 and I reported it stolen within 48 hours, once I realized it was stolen. I do not believe that XXXX XXXX is following rules that protect consumers and treat them fairly. I am requesting intervention from the CFPB. Thanks, XXXX
03/14/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 14220
Web
I had received a letter in mail stating I had XXXX dollars in child support it gave me a phone number to call to receive a XXXX to get my money.I called the number told them I have it all arranged for my child support to be direct deposit into my bank account. They told me they could not do that only way to get my child support money was to apply for an XXXX a debit card .I asked them would I receive my child support in full? Were there any fees? They assured me I would receive the entire XXXX dollars and that there were no fees .I looked over the paper it also stated no fees only fees applied were to use ATM so I went ahead set up to receive my XXXX dollars in child support thru XXXX.Now I receive my XXXX and they took XXXX dollars I called numerous times to inquire on my XXXX dollars I was told at first that was all the child support I had.After many calls and arguments I was finally told they took my XXXX dollars for a replacement card when the paper I have clearly states no fee for replacement card and for expired cards I had with them in XX/XX/XXXX and XX/XX/XXXX.I asked to file a complaint the very rude and argumentative customer service rep on phone told me they do not take complaints.I asked to speak with a supervisor I was told he was as high up as they went there.I asked for his name and job title he told me he was the boss that ran things and he did not have to give out his name .He then told me it was only XXXX dollars to get over it because it was gone and I would not be getting it back.XXXX dollars may not be alot to him if he is stealing XXXX here and there but to me it is alot I am a single mom who is XXXX and rarely receives child support. They should not be able to get away with stealing child support money I had a difficult time looking up an address for XXXX I found that they are affiliated with XXXX XXXX and found the address for thier corporate office.
10/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AL
  • 356XX
Web
My name 's XXXX XXXX and when I got XXXX I didn't have a bank account at first so opted to have a debit card sent to me, it is trough a company called way2go card or eppicard and from Conduent! Now I've had trouble with this company from the start. Originally had to cancel the first card because I never received it. The. Ordered one through XXXX. Finally got the card activated it and started to use it. It worked for couple transactions then started declining everything, I came home and called them, after several hours and being hung up on a few times finally got all ahold of someone and they said it would be fixed within 24 hours. Well after 24 hours I went to town and started using it again and the same thing happened, it worked for a few transactions then started declining every transaction. I came home again and proceeded to call the company again and after a four hour wait was finally able to talk to them again and his one they said it would be fixed within 24-48 hours and I wouldn't have any more trouble. Well I waited 48 hours and decided I'd call them before I went out or town this time to avoid looking crazy at the store it it declined again. It took another 3 hours to talk to someone and this time they said my account had been locked and in order to unlock it I had to send in a picture of my ID or SS card and Birth certificate, now I waited 19 weeks to get my unemployment and there was {$9300.00} on my card when I received it and now it's locked with over {$8000.00} on it and I think they are trying to take my money! I've since switched my payments to direct deposit but this company will not transfer my money to my bank account! My powers been turned off, my rents due and barely have any food! This is crazy I had set up text alerts from the first time I activated the card and never received the first alert! I want my money but don't trust this company!
07/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 302XX
Web Servicemember
Although I have submitted thorough documentation listing all the fraudulent activity that happened on my card along with a police report Way2Go card services has denied my claim. I believe this claim has been wrongfully denied I do not believe Way2Go did a thorough job in investigating my claim. There are mistakes that happened throughout my fraud claim by Way2Go such as they pulled back funds from a transaction that I told them over a monitored and recorded call yes I did authorize for my electric company. As well that transaction was nowhere listed on my thorough fraud claim so Way2Go wrongfully and negligently pulled back those funds causing me to accrue an overdraft fee of XXXX $ with my electric company. As well I am now being threatened by that electric company to have my services shut off if I cant pay the money back. Once I reported the mistake they made to my card company there was never any follow up no resolution for the mistake they made in handling my claim. I understand government related card issuers who handle unemployment for the state of Georgia is overwhelmed with all the millions of claims Im sure they are receiving due to this COVID-19, however that gives this card company no right to hand my dispute this way when I have done everything they asked of me in filing this fraud claim. I believe I am rightfully owed all the funds stolen from me through the fraud claim I submitted. There were over 12 fraud transactions made and even with all my documentation and police report this card company is denying my claim. I do not have the actual fraud form I completed and faxed to Way2Go card services but I can hand write out another document listing all the fraudulent transactions from my bank statement. If those documents are needed please let me know and I will submit it. Im sure a copy of that document is with Fraud Services with Way2Go card company.
01/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 23455
Web
I filed a dispute in XX/XX/2020. My card was never canceled, I never received a new card and I never received the paperwork to finish filing the dispute. Since XXXX I have called customer service at least 10 times ... each time being put on hold anywhere from 2-4 hours. I can not log in to my account online on the website or the Way2Go app because the security picture and name do not match the ones I chose for my account when I registered. It matched ONE time, and it has been something different every other time. I have called multiple times, never resolving the issue. I finally received a new card in the mail, but I STILL can not log into my account and STILL have not been able to file the dispute from XX/XX/2020. I received 5 monthly statements that I requested because I have not been able to log into my account to look at the numerous charges that I did not authorize. I am at my wits end with this card because I cant seem to get anybody to help me! It says on the website that if the security image and name do not match the ones that I chose for my account, not to log in ... .and to call the number on the card. I have done that so many times! Nobody seems to understand what Im talking about or to be able to resolve the problem! I have tried clicking forgot username and setting a new one with a new security image and name, but it is still NOT THE ONE I CHOSE!! Every time I try to log in, it has a random security image with a name that matches the image ... .but NOT the one I chose for my security image!! Also, when I have called customer service quite a few times they ask me for my full social security number AND the password for the account!!!! I feel like something is DEFINITELY not right with that! I have NEVER had anybody ask me for my full social security number AND the password for my account! I appreciate your help in this matter! Thank you very much!
01/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 238XX
Web Older American
I was approved for unemployment and given a number to call Way to Go card services to check on when my card was mailed out. Upon calling I was told that it was mailed on XXXX, and to give it a couple of days especially due to the holiday and I obliged.On XX/XX/XXXX, I called back and was told to give it another day or so. I called back on XX/XX/XXXX after the mail had run and was told to give it a few more days and again I obliged, XX/XX/XXXX, I called again because I still had not recieved a card they said it may come on tomorrow ( XX/XX/XXXX ) and it didnt. When I called back on Sunday XX/XX/XXXX to let them know it still hsd not come the person told me that they would order me a new card and I should {$20.00} fee, and I did not find out about a {$20.00} fee until after activating my card I found that the balance was less {$20.00} upon which time I called the company after checking my unemployment claim to find out how much was deposited. Per conversation on last night, XX/XX/XXXX, I was told that I would not get my money back and that was that because it was expedited, which I never requested.I requested someone else to speak to in rference to my concern and was given a supervisor, XXXX, who said that I wasnt getting my money and there was no one else that I could speak to and I refuse to believe that consumers can just be taken advantage of as such.XXXX would not give me a phone number, email address or his superior. I never agreed to anyone taking any money off of my card especially during these times and more importantly is that I never received an original card from the beginning and still have not seen that card that was suppose to have been sent out to me.I am definitely not pleased and feel that this is taking money just because they say so and they can. I want and need my $ XXXX.I wonder how many more people this has happened to?
03/15/2022 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Problem with customer service
  • CA
  • XXXXX
Web Servicemember
For XXXX years my sons father has neglected his responsibilities. He has the ability to pay support but is unwilling to pay and is in contempt of court - ( PC XXXX ). According to California Code of Civil Procedure section XXXX if you have child support arrears you are required to not only regularly pay the amount of money you owe in support, you also are required to pay 10 % interest per annum on child support arrears. Further, under California Family Code XXXX, there is a 6 % to 72 % penalty on delinquent amounts if you fall into arrears by more than 30 days. My sons father owes $ 50,000+ and submitted paperwork at the Tennessee XXXX to have a judge in Tennessee override the California judges order of support and arrearages. When the State of California, XXXX XXXX Department of Child Support Services, contacted Tennessee to serve XXXX contempt order - he fled and has been avoiding service for years. He uses cryptocurrency, works under the table in construction and needs to help out. I have been taking care of my children by myself for 14 years. I have spent thousands toward private schools trying to protect my children and to this day I am still in debt- however their lives are priceless. I am taking care my children the best I can and it is not right that that he gets to neglect his responsibility for 14 years. The government can find people under the ground, above ground, anywhere and I don't believe the government is having a hard time locating to serve child support orders. Tennessee is just like Florida, Texas, Arizona and other XXXX states - that doesn't follow deadlines nor the law based on skin XXXX. He had the child support lowered to a couple hundred dollars and ran not realizing every little bit helps his son. You keep fighting battles, without ever getting justice - you start to lose respect. XXXX XXXX XXXX
10/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CT
  • 060XX
Web Servicemember
The state of Oklahoma issued tax refunds via Way2Go debit cards. For my return they sent two cards. One in my wife 's name and one in mine. Cards were not valid until dialing in and selecting a PIN. The included fee schedule indicates that they will charge {$0.00} per Customer Service fee after two free calls per month. Immediately after activating both cards my balance was reduced by {$0.00}. When I tried to charge the exact dollar amount/balance indicated by their system upon activation, the card was declined for insufficient funds. When I called to find out why my the account was again debited by {$0.00}. There is no option within the automated menu structure to speak directly to an agent. Apparently this is done to get you to continually call back and try to work your way thru their menu to find the correct combination. Each time a client does so they are able to charge them another {$0.00}. I finally got the combination right by selecting the option to report a lost or stolen card. After you get thru the menu and are transferred to hold for an agent the line goes silent. You don't know if you are on hold or disconnected except by watching the call timer. I never did get to speak to an agent. No one ever answered. Eventually I determine that I could charge the account for slightly less than the stated amount and was able to use what was left on the card. In this case a {$110.00} refund ended up netting me {$100.00}. This is not about the amount. This complaint is being lodged because the State of OK and its vendor for tax returns are using predatory practices to bilk taxpayers out of their right returns by not simply issuing tax return checks. All this occurred on XX/XX/2020 The account numbers involved are : XXXX XXXX The ONLY customer service number is XXXX Website is WWW.GoProgram.com
10/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 78222
Web
The card I have is to receive child support from the New Mexico Human Service Department ( NMHSD ). The card I currently have expired XX/XX/2020. The address was not updated in the EPPICARD system and had my previous address, so I did not receive a new card. In XX/XX/2020, I called t he 1866 number on the back of the card for EPPICARD and was informed that I must update my address with the NMHSD to receive a new card. I called the NMHSD to verify my current address was updated, which it was. I called EPPICARD to the 1866 number on the back of the card and was again told the same thing and had no luck getting through to the person who answered my call. It is now XX/XX/2020. I called EPPICARD ( 1866 number on the back of the card ) Friday, XX/XX/2020. I was on hold for a very long time ; luckily, after 30 minutes, I reached a person. I tried explaining the situation again and still, no luck. I again was told to get the address corrected with NMHSD. I got on the online chat with the NMHSD, and they were able to send a request to send me a new card. It was issued on XX/XX/2020, with an estimated delivery date of XX/XX/2020. I was thrilled but to see that it was mailed to an address I have never used on my online account. It was being mailed to XXXX XXXX, Nevada. I have called EPPICARD again to get someone on the phone to correct this mistake and send me a new card. I called EPPICARD XX/XX/2020, and XX/XX/2020, and have been hung up on. I wait 20-30 minutes on the phone, and when someone picks up, they ask what state I am calling from ; I answer, and they say they can not hear me and to call back again, then they hang up the call. Other times that I call I am waiting 20 minutes, and I can clearly hear someone pick up and hang up the call. I can not get a hold of anyone now.
01/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 35216
Web
Hi. I transferred my funds via the bank transfer option available on the Way2Go website. I provided the correct routing and bank account number. Ive waited and waited, and it has been more than enough time for the funds to show in my bank. Ive asked my bank, and they dont see anything either. However, on the card activity, it shows Transfer ( name of my bank ) /cleared. The money is literally missing. And there is not one single way to speak to a human being. Ive called and been going around in circles with people giving the same numbers, which either say they are not in the same department, OR its a complete automated line. Finally I found ONE customer service number that actually seemed I was going to be able to speak to a human. I called, and I stayed on hold for 20 minutes. A generic recording telling me all our representatives are busy, please continue to hold. I completely understand it takes time and have no problem waiting. However, it started to seem as though there was not even anybody on the other end at all. The same recording and horrible waiting music continued for 20 minutes and I hung up. I have no way to find where they put my money. The card balance is {$0.00}, so the funds went somewhere. But where? Its not possible to ask a human to look into the details to see if there was an error, if its gone into someone elses account, etc. I am not a difficult person, but this is just absolutely ridiculous. How does money disappear into cyberspace? Why is there not any possible way to get actual help when these things happen? At this point, I am more upset that there absolutely nothing I can do about the missing funds. This is child support money. I am living paycheck to paycheck. My power bill and car insurance is due. I need help. Please help me.
10/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 748XX
Web
I used my card to attempt a cash advance on XX/XX/XXXX, the three amounts were XXXX, XXXX, and XXXX. All three were denied at the POS but the funds were deducted from my account. The manager on duty gave me the batch report to send in so that i could show that no cash was approved for payout and that I received nothing for the attempted transactions. I filed the dispute that evening when i got home, faxed the dispute in that same evening also to make sure that the company had it before the 10 day time frame. They received the fax XX/XX/XXXX and I recieved the letter in the mail dated XX/XX/XXXX on XX/XX/XXXX and which time, just to be certain, i faxed the information in again. It clearly states on their dispute resolution form that if recieved within 10 days of the initial call provisional credit will be applied on the 10th business day. The 10th business day was XX/XX/XXXX. There was no provisional credit applied to the account and i spent over 6 hours on the phone being transferred to 8 different people. I was told that they never recieved my documents buy one rep, told that they make the decision if a credit is given by another, that i had to wait until the 13th business day by another, that my dispute has not been worked yet but another, and when I requested to speak to someone in management I was met with resistance and told they would tell me the same thing. I followed all the steps in Regulation E, however this company has and is not. They are making up when and how they apply the rule, and each time its a different story with someting different. I gave them them the documentation from the business showing that no money was given to me and that they did indeed remove it from my card, and now they are violating the law and still withholding it. That is theft.
11/14/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 73069
Web Servicemember
After submitting my first complaint yesterday XXXX, complaint XXXX, this company Way2Go prepaid debit card changed the fraudulent/unauthorized charges to a different amount. There are 5 consecutive fraudulent/unauthorized charges in the amount of XXXX from a company in XXXX totaling {$160.00}. They would not stop this fraud from happening as I requested when these charges were in pending status. Do a quick search on this company and the parent companies Conduent and XXXX and you will find class action lawsuits in multiple states for this exact issue. I would also like the XXXX dollars back that I was forced to pay to get a new card. I can not access my money until the new card arrives. Its their security breach that caused this not mine. They also need to pay me {$100.00} a day for every single day since they allowed these charges starting on XXXX. I did not use this card online, it is in my possession so the only way these fraudulent charges could have happened is either by this company making up charges and stealing the money or allowing their system to be easily hacked. Their dispute process does not allow for disputing an unauthorized charge unless a PIN number was used. Their dispute forms do not include disputing unauthorized charges unless your card was stolen. This is why they are getting away with robbing the state and federal governments and in turn robbing citizens. They do this with unemployment, child support, social security, VA benefits and any other state or federal distribution of funds to a citizen. Again, a simple quick XXXX search finds thousands of complaints exactly like mine and class action lawsuits. Along with documented proof that they do little to nothing to keep their system secure. Why no one has connected the dots is astounding.
09/29/2021 No
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • NV
  • XXXXX
Web
I received a direct deposit from XXXX on two occasions to my state-issued way2gocard in the amount of {$690.00} and {$690.00}. I transferred the money from my way2gocard to my bank account. I received a confirmation that it cleared. Money never went to my bank acct. I called conduent and they stated that XXXX does not allow transfers and the money would be back on the card in 10 days. Nothing appeared. Called conduent back they confirmed the routing and acct # and disconnected me several times. I called XXXX they stated that the information provided was not true and they would esclate to a supervisor. Never heard back. Called conduent back, at this point they said the routing number was incorrect, verified and said the oney would be back on the card in 10 days. Nothing. Called Conduent again and they told me they would mail a dispute form, I received filled out an sent back on XXXX. They then sent a letter saying the money went to my bank account and to contact my bank. I contacted XXXX XXXX XXXX and they assured me the money was never sent to my bank. Now when I try to reach conduent, they disconnect my number automatically. I try from a different number and can get through but eventually after holding for over an hour it disconnects. I recently received a call and form letter from XXXX XXXX asking for account info, which I have not provided. I do not know who can help. This all seems like a scam and they are stealing the unemployment money. {$1300.00} has disapeared from the Conduent way2gocard into thin air. It has been over 2 months. XXXX does not respond, Conduent does not respond. I do not understand how an agency like this can work with our government. Not sure who to contact at this point, or even if this is legit or an ongoing scam. Please help.
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73162
Web
On XX/XX/2020 I filed for unemployment insurance with the State of Oklahoma. On XX/XX/2020 I received a letter that my GoProgram card had been mailed and it would take no longer than 7-10 days to receive. On XX/XX/XXXX I began trying to reach Conduent at XXXX. This is the phone number listed on the oesc.ok.gov website as the correct contact for all debit card related issues. On XX/XX/XXXX I called and waited on-hold for 2.5 hours before the call was disconnected. This number is listed as a 24/7 customer service number and the only contact information given for card issues. On XX/XX/XXXX I also called the customer service number for the Oklahoma Employment Security Commission. I filed a claim to let them know that I had not received my debit card and that I was unable to get through to the GoProgram contact number. I was told they could not send me a new card or help me and they had no suggestion on how I proceed. On XX/XX/XXXX, I called again and waiting on hold for nearly 3 hours before the call disconnected, I called back and sat on hold for another 2 hours and was unable to speak to anyone. I also went to the website provide at www.goprogram.com I created an account and attempted to set up direct deposit but was unable to do so with having my card information. I then tried to request a replacement card through the site but got and error message that they are unable to process this request. On XX/XX/XXXX I attempted to call again at XXXX hoping that calling during " off-hours '' would help me get through. I again waited on hold for 1.5 hours and was not able to reach anyone. At this time I am unable to access my unemployment insurance funds and I am unable to get a replacement card. The handling of this process by Conduent is negligent at best.
10/08/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 35215
Web Servicemember
My issue started when I made my {$930.00} rent payment for the month of XX/2016 using my XXXXX The payment went through and I received my confirmation number. A few days later I went in to check my balance and found that the payment appeared to post multiple times to my account, placing my account in a negative balance. Upon verifying the payment amount with my property manager, I immediately submitted a dispute with XXXX to resolve the matter. I submitted documentation from the property manager to XXXX to support the dispute. During this time, my child support deposit for for {$950.00} in XXXX was held ( due to the " negative '' balance ) pending the dispute. The dispute was subsequently approved and the rent payment was reversed from my property manager and I was issued a credit for amount paid in rent, which should have cleared the account to a zero negative balance and releasing my XXXX XXXX XXXX deposit. I have yet tor receive my XXXX deposit. I have been give a runaround for months, even being asked to send in a written request to release the deposit and to also reopen the dispute twice to no resolve. I have requested more than 10 times to get confirmation of the events that are taking place to resolve the matter and also get transaction statements. I have been unsuccessful in each attempt. Each time I call the customer service line to get an update a fee is added to the account. The customer service representatives never know what is going on and I have to explain the issue again every call. I have been told various timeframes in which I will receive my {$950.00} credit, but the credit never gets released. The issue has been " escalated to management '' several times. I am now in my 10th month of waiting on my money to be returned. Please help.
06/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MS
  • 394XX
Web
I was attempting to activate the card, after receiving it. I was interrupted twice as I was attempting to activate the card. When I tried a third time to activate the card the recording said the card was locked due to too many attempts. I called the XXXX number located on the card, and since the card was never activated the system could not help me. I did this several times until I was exhausted and frustrated. Since the card was locked and never activated the system does not recognize my card. I went online to activate my card and the online system does not recognize my card since it was never activated either. I called XXXX, and XXXX and the same results. the system can only help you, if your card has been activated. My card was never activated since I never got to this part in the call, and it was locked. I have searched to speak to some one with no avail. After calling all the numbers I was never given the option to speak with someone. Several times I chose the lost/stolen option in hope to speak to someone and the phone would automatically hang up. This system is not designed to assist people if their card haven't been activated, only for consumers who cards have been activated. I was only able to speak to a person when I called Consumer Financial Protection Bureau, but they couldn't help either, they were able to give me the XXXX, and offer me the opportunity make a complaint. Their is a problem with the system for people whose cards have not been activated. Please consider an option to speak with a real person. I did go to the XXXX website and reviewed the frequently asked questions concerning the debit card and no unique incident was like mine. Please help! this is frustration and aggravating you may reach me at cell : XXXX or at XXXX XXXX
04/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37912
Web
I applied on XX/XX/2020 for unemployment and choosed the debit card as the way I wanted to get paid ... .. I have been calling XXXX and since there is nothing to choose from as in not getting a card the only option I have was lost stolen or I cant do that for the simple fact of no PIN number ... .. I have called XXXX and there is the option of not receiving a card but I have called every day and wait four - five hours and still no one answers. Understand that there is probably a bunch but man o have been sleeping outside under a restaurant porch being harassed by the cops and its not easy trying to find WiFi and sit for hours on someones property that the cops dont allow you to go on ... .. I have 4 unemployment payments that is 4 weeks of unemployment money that can get me a motel room and find a house to move in .... I can actually eat a hot meal instead of bags of potatoe chips .... it has been freezing cold and rainy every night ... .. then Im told by one of my co workers that if the money hasnt been touched in a month all my money goes back .... like this is so unfair ...., I dont have a address so my place of employment has me sending my mail there and no mail ... .. I have begged complete strangers for rides to post offices to be told there is nothing there for me, ... .. like I dont know what to do something has got to give my life depends on this card cause now there is no sleeping outside allowed ... .. Im in a motel room right now for three days can I get my card overnighted to where I am at take the money off the card there is over 2 grand on it ... .. like Im begging someone to help I have sent three emails to XXXX and nothing I am right now have been on hold for 5 hours on this XXXX and Im about to just give up yall are my only hope.
10/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30344
Web
so i file unemployment i was expecting my card but my card never can in the mail i start reciving deposit from my state unemployment since XX/XX/XXXX but never recived the card in the mail then later i try to call or reach way 2 to go pogram the only way to contact them by phone but i call they never anwser maybe short of stuff people staying at home and working so i recived total of XXXX total in benefits but XXXX dollars was made in fraud purchases from XX/XX/XXXX to XX/XX/XXXX but i could not see this trancsations because i never recived the card and you cant access the website without a card. and you cant check your account by phone without the card. so i was ok maybe when things get better i call again anyway card is not activated so i try to call multiple times and sometimes i waited 5 hours on hold and the disconect and finally so one anwser and other i new replacement card this was on XX/XX/XXXX so when i was talking to the person i ask what was the balance on my card she said XXXX and ask her why suppose to. be more than that she said it was only XXXX i ask her if the lost card was activated she said no so i know some people was getting payments from unemployment delayed so i think that was the issue maybe but no when i recived my card i activate and made my login for the website and then i spend the XXXX left thinking thata maybe the other payments was delayed then XXXX day i went to see all transactions that when i notice that XXXX was use in fraud purchases i made a report on XX/XX/XXXX of XXXX then it took 46 days to investigate the dispute then they denied me but they make so hard to communicate with them and also they did a XXXX dollar purchase in a XXXX or XXXX and how that didnt alarm them no one spends XXXX in a store in foods
11/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89506
Web
My complaint : The Credit Card Accountability, Responsibility, and Disclosure Act of XXXX is a federal law designed to protect credit card users from abusive lending practices by card issuers. primary goals are the reduction of unexpected disclosure On XX/XX/XXXX I check my balance of my newly activated Nevada Way2Go Unemployment Debit Card. I had a balance of {$3500.00} as I was saving for transportation. Totally unexpected the public transportation here in XXXX, Nevada XXXX - employee went on STRIKE for the second time this year! Every one was scrambling, abandon and left with no transportation home or to work! I thought wow I glade I saved my money- NO MORE RELIABLE ON PUBLIC TRANSPORTATION! I located a motorcycle I counted on cash discount sale- HOWEVER THE BALANCE WAS {$0.00}!!!! I tried every number on the card, flyers, website - none of the numbers provide allow you to talk with a live person! I went to XXXX website- same phone number. WHAT IS " Return of Unpinned Deposit CARD ENDING XXXX Good Evening XXXX XXXX Monday, XX/XX/XXXX XXXX XXXX Claimant ID : XXXX XXXX ( XXXX ) XXXX '' IN THE MIDDLE OF A PANDEMIC AND A CITY WIDE PUBIC TRANSIT STRIKE!!! Proof I CALL XXXX, email, Fax - see attached confirmation numerous attempt to contact ANYBODY for help to get funds back or a new card, etc. No response as of today. This pandemic is NOT OVER, AND there are plenty shortage. I just need my money- Where is the disclosure! Where is the protection! The CARD Act mandates consistency and clarity in terminology and terms across credit card issuers. SO WHY ISN'T IT CLEAR HOW TO CONTACT THE CARD ISSUERS FOR CLARITY AND HELP! ITS A " BIG DECEPTIVE and ABUSIVE HARDSHIP on a RIGHT to ENJOY LIFE practices by credit card issuers! Cc : Governor XXXX XXXX
06/26/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74403
Web
So I won my unemployment appeal XXXX XXXX and payments were being added all the way to XX/XX/XXXX. Well I seen I was missing over {$4000.00} I never retrieved and at first they kept saying call Oklahoma unemployment agency because supposedly they relinquished it and at first I had to wait to get out of fraud which was from XXXX XXXX all the way to now instead of agent disputing the issue she threw me in fraud the issues is on XX/XX/XXXX it was an reversal debit for {$1500.00} than another reversal debit on XX/XX/XXXX for {$750.00} than an provisional credit supposedly for {$2200.00} on XX/XX/XXXX than on XX/XX/XXXX an provisional debit for {$2200.00} and than on XX/XX/XXXX an cash credit client adjustment for {$2200.00} than account back in - {$15.00} I never received my funds that went out as an ach direct deposit to my personal bank account I have been calling in for seven months about returned funds never being added back to card and Oklahoma unemployment agency never got or took anything back they have left me voicemails saying my problem is within way2go conduent payment services in the escalation department someone also hired me for conduent around the same time over {$4000.00} came up stolen off my account I am a single mom and I won my funds fair and square and they just have taken them hangs up and say that my funds were taken for a provisional never given because I have been in fraud due to their agent for 274 days I dont know what to do but is also looking into legal action and yes I did dispute the error and stay persistent but the same girl XXXX XXXX that hired me is also the escalation agent and she gives false alias and have made multiple personal authorization on my account so no one else can help resolve errors
03/31/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 331XX
Web
The card issuer for Florida Way2Go Program stole my refund. A refund of {$270.00} was credited to my account within 5 business days according to the refund policy at XXXX XXXX XXXX On XX/XX/2021 I ordered a XXXX or XXXX XXXX from XXXX XXXX I later canceled that order on XX/XX/2021 and a refund of {$270.00} was credited to my Florida Way2Go card ending in XXXX. The company dba XXXX sent a message to my card issuer for Florida Way2Go Program that a refund of {$270.00} was credited to my account on XX/XX/2021 but that credit is not posted to my account. I was on the phone with Florida Way2Go debit card explaining to them that I had not received the refund within 5 business days but they were not responding, so I decided to file a consumer complaint against Florida Way2Go debit card d/b/a Conduent Corporation. Conduent Corporation asked my to send a copy of my Florida ID Card via email at XXXX with a case # XXXX. Later, my account was blocked after sending them a copy of my Florida ID Card. The persons that I talked to were very Manipulative, so I decided to file a consumer complaint against the persons who were handling my call. The number on the back of my card is XXXX and it says XXXX XXXX is the card issurer but Conduent Corporation is the persons who answers all calls at XXXX. They ask for your entire social security number and your birth date, mailing address, zip codes, etc. They ask for all your personal information which is illegal over the phone. Your not suppose to ask for a consumer social security number over the phone because that is illegal. Also, the company told their brothers to kill or murder me in XXXX, Florida. One time, their brother tried to stab me with a knife and was saying " you are scary bro ''.
10/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MS
  • 396XX
Web
This complaint is against the Mississippi division of EPPICARD. On XX/XX/2020, I noticed an unusual charge of {$100.00} to XXXX ( I do not own/use any of their services ). Alarmed by this, I decided to backtrack my transaction history, finding XXXX fraudulent transactions totaling {$450.00}. They are as follows : XX/XX/XXXX - XXXX XXXX XXXX {$45.00} XXXX - XXXX XXXX XXXX {$45.00} XXXX - XXXX XXXX XXXX {$45.00} x XXXX XXXX - XXXX XXXX XXXX {$45.00} XXXX - XXXX XXXX XXXX {$47.00} XXXX - XXXX XXXX XXXX {$45.00} XX/XX/XXXX - XXXX {$8.00} XXXX - XXXX {$9.00} XXXX - XXXX {$1.00} XXXX - XXXX XXXX XXXX {$10.00} XX/XX/XXXX - XXXX {$100.00} I immediately attempted to contact customer service and report the matter, only to be redirected, hung up on, and put on hold for 3+ hours. During that time I spoke to 3 separate representatives, and to each of them I gave my account info, explained my problem, and listed the fraudulent charges ( which took roughly 30 mins each time ) Only to be told that they would have to transfer me to someone else that ultimately said they would mail me a form to fill out to file my complaint in order to be reimbursed for the charges. This form has to be received, filled out, sent back, and investigated before any action can be taken. However they only give you a 10 day window to accomplish this task. ( Not from the time you receive the form, but from the time you called initially ) It has been 4 days sense that call, and I haven't received any form. Judging from the 100 's of reviews and complaints that I have read about this company, complaints unsettlingly similar to mine, I have to wonder just how serious they these thefts. You will find a link to some of these reviews below .... XXXX XXXX XXXX
10/09/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 315XX
Web
Case # XXXX - Submitted to the CFPB on XX/XX/2022 I complained about not receiving my funds it has been over a year since Way2Go has received notice of my lost/stolen debit card and they still have not refunded my money. Company 's Response XXXX was able to reach the cardholder by phone and discuss the issues that he had about not receiving his refund back, I told him it was because there was no dispute opened, and he stated that he was only able to close out the card and the order a new one but he did not have an option to report the transactions as fraud for over a year. I asked the cardholder if there was more than one transaction that needed to be disputed and there was he stated that he never received the card at all. A dispute was opened for the cardholder and I advised that he would receive paperwork in the mail but he did not have to wait for it to come if he wanted to he can submit a handwritten letter and send it to me via email and I can attach it to the dispute for him, he stated he did not see why he needed to send in another statement when there was on the complaint. I let him know that I can use his statement on the complaint as his official statement for the dispute. I advised the cardholder that I would be working on the dispute personally and that if have any questions I would reach out to him and I would also reach out and let him know the final decision of the dispute. The cardholder 's phone is currently disconnected, I received two emails from the cardholder asking for an update on the dispute however when I replied to the email it came back as undeliverable. The dispute is currently being worked on a meeting has been set to review this dispute before a final decision will be made.
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 74801
Web
Im trying to activate the card. Set up my account and created answer to a security question. Wrote down the answer exactly as I entered it. I did put a space in the answer but I didnt see any instructions telling me not to do that either. Ive done it on other apps with no problem. The app told me my card was locked and I have been unable to activate it either on the app, online or over the phone. The written documentation sent with the card instructs to do it any of those ways. Since it locked up, I attempted to get assistance from the number provided. It says a live agent will be available as soon as possible but I could not find anyway to get to a link who could help me with my locked card or activate it. It takes you through a series of unrelated links and tells me I will be charged for calling for my balance ( I know my balance, Im not calling to hear it ) and so I wait online for over 1hour and the line hangs up on me, then the over 2hrs until I cant stay up any later. So I check my account that I can log into and it has 3 charges of {$.00} each for something I was asking for ( balance inquiry ) and I still get not the slighted hint that I might get some help. So is two issues instead of one, its not the amount of money charged that bothers me. Its the lack of accurate information, live customer service 24/7 like they advertise on their website and the audacity to charge me for things on an account I cant even use yet. Either the mailed instructs or the phone number are wrong. And I called every number I could locate. I started this at XXXX and started this complaint when I located a link with your address on it after XXXX. Im not the only one going through this with this card company. PLEASE HELP!
10/25/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 741XX
Web
MY NAME IS XXXX XXXX WAY2GO CARD # XXXX IS THE NEW CARD, THE PREVIOUS CARD HAS BEEN DEACTIVATED DUE TO UNAUTHORIZED CHARGES. ON XX/XX/2021 THE XXXX XXXX XXXX IN XXXX XXXX XXXX CHARGED AN UNAUTHORIZED {$1800.00} TO MY WAY2GO CONDUENT MASTER CARD/DEBIT CARD WHICH IS A PREPAID CARD FOR MY CHILD SUPPORT PAYMENTS. THE XXXX XXXX XXXX CHARGED AN UNAUTHORIZED {$1300.00} TO THE SAME CARD THE SAME DATE. I NEVER HAVE BEEN TO EITHER ESTABLISHEMENT NOR HAVE I AUTHORIZED THESE FRAUDULENT CHARGES. I WAS NOT AWARE OF THE CHARGES UNTIL I CHECKED MY CARD BALANCE AND IT WAS A LARGE NEGATIVE BALANCE. AFTER GOING THROUGH MY STATEMENT I IMMEDIATELY DISPUTED THE CHARGES WITH WAY2GO CONDUENT WHO RESPONDED BY TELLING ME THE MERCHANTS REFUNDED THE CHARGES WHICH WAS NOT TRUE. I ASKED FOR PROOF OF THE REFUND OR CHARGE REVERSAL AND PROOF THAT THE AMOUNTS HAVE BEEN CREDITED TO MY ACCOUNT. I HAVE NOT RECEIVED PROOF OR DOCUMENTATION OF MY CARD BEING CREDITED FOR THOSE UNAUTHORIED AMOUNTS. MY ACCOUNT BALANCE IS CURRENTLY NEGATIVE IN THE AMOUNT OF THE UNAUTHORIZED CHARGES WHICH IS CAUSING ALL OF MY INCOMING DEPOSITS TO GO TOWARD THE NEGATIVE BALANCE. I AM NOT RECEIVING MY CHILD SUPPORT PAYMENTS DUE TO THIS ERROR. I WOULD LIKE A FULL CREDIT FOR THE {$1800.00} AND {$1300.00} SO THAT MY CARD IS BACK IN GOOD STANDING AND OUT OF THE NEGATIVE. I HAVE NEVER HAD A NEGATIVE BALANCE UNTIL THIS ERROR OCCURED. I HAVE SPOKEN WITH 6 DIFERENT PEOPE IN THE DISPUTE DEPARMENT REGARDING RESOLUTION. I WAS TOLD A TROUBLE TICKET WAS CREATED ON MY BEHALF IN ORDER FOR THE CREDITS TO BE APPLIED TO MY ACCOUNT. I WAS TOLD TO ALLOW XXXX TO 5 BUSINESS DAYS FOR RESOLUTIN, YET IT HAS BEEN 9 BUSINESS DAYS AND STILL NO CORRESPONDENCE OR RESOLUTION FROM WAY2GO.
04/17/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 39213
Web
On the XXXX of XXXX, 2020, I was at an ATM in XXXX, MS and I went to use my card and immediately new something was wrong. I had over {$2500.00} on my card and knew that I shouldn't have had a problem using the card. After pulling up the account information from home I immediately noticed numerous of charges that I did not make. All of the charges were made in XXXX, XXXX XXXX and XXXX, FL and totaled {$1600.00}. I immediately tried to contact the Eppicard customer service on XX/XX/2020 and after waiting on hold I was hung up on numerous of times. When I finally got a representative on the phone and gave them all of my personal information to access my account they hung up on me. The next morning, I went to check my card and my pin number was changed. I continued to call back on XX/XX/XXXX and XXXX but still couldn't get through to anyone. I was also at this point convinced that this was an inside job. I have done everything within my powers to report this fraud to Eppicard and dispute these charges. I have had to miss work in order to file reports and make phone calls as an attempt to get my money back. Unfortunately, I was unable to reach anyone at Eppicard and I was told by a XXXX ( The bank on the back of the card is XXXX XXXX ) representative that they can't access Eppicard accounts from there system and there was no opportunity to email or chat live with anyone from Eppicard about the issue. This company has to be held accountable. Please find attached a copy of the police report card with case number, and a copy of the transaction statement. I will also contact for phone service provider if I need to, in order to prove how many times I have called this company to report this matter.
06/05/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 342XX
Web Servicemember
I have been unable to get a replacement debit MasterCard from the GoProgram customer service at XXXX or online at www.GoProgram.com. Their customer service is completely unreachable. Online it says my card number is not valid and says to call the phone number above. ( My card has expired and that is why I need a new one ). The phone prompts take me in a path that says my information is not valid and hangs up on me, or it says to go back online and use their website. There is no way to get to a human and ask a question or get my problem resolved. Their information says their support line is open 24/7. I have called that number at all times of the day and night for the last 3 weeks ( at least 15 times ) and have not been able to reach anyone. The authorization to have this card is from my employer, XXXX XXXX XXXX. It is a " XXXX XXXX '' " Way2Go '' Debit MasterCard. I have contacted the payroll department at my employer and they said I have to go through the Way2GO GoProgram customer service to get a new card and/or fix the problem with my existing card. Three times my payroll department has attempted a phone transfer for me to the GoProgram customer service, but the results are the same and no contact or resolution possibility is available ... and the line goes dead or hangs up. This is a complete failure by this company to provided provide service. I even called MasterCard and they said they just make the cards for the GoProgram Way2Go XXXX XXXX and could not offer any advice other than to try the same phone number I have been dialing for weeks. All I want to do is order a new card that works ... but there is no way to do that within their current system. Please assist.
10/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 362XX
Web
On XX/XX/2020, someone accessed my card and made purchases to an online store in the XXXX XXXX. The purchases were for {$120.00} and {$100.00}. I was also charged four XXXX purchase fees in the amounts of XXXX, XXXX, {$2.00}, and {$2.00}, for a total of {$230.00}. I immediately called the company to report a fraud charge but was told I had to wait until the charges cleared. I waited a few days and called back. I was told that they were immediately refunding the International fees and that I would need to fill out paperwork for the fraud, and if I got it back to them within 10 business days, I would get a provisional credit within 48 hours. I filled out the paperwork and faxed it in 6 business days, along with my police report and emails between myself and the store the fraudulent purchases were made through stating they had located the fraudulent account. It has now been 4 business days since they received that information ( I called to verify ), and no credit, no refund of XXXX fees. I have spent OVER 19 hours on hold with these individuals, only to be lied to, given the run-around, switched to another layer of their network, and hung up on. I am a single mom of a small child and don't have time to sit and wait. I did everything they asked in the tiny time frame they gave me, only to be sitting here on hold for almost 3 hours with more of the same. NO answers, no help. This is my child support money. As a single mom on XXXX, I NEED this money. Not only was I a victim of credit card fraud, I am now a victim of the crooked company. I feel they are a scam and just out to steal your money. They have ALL THE INFORMATION THEY REQUESTED, AND THEN SOME. WHERE IS MY MONEY?????????
06/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 35803
Web
On Wednesday XX/XX/XXXX I received an email stating I had changed my pin to my WayToGo Alabama child support card. I had not done that and promptly called them where I waited 49 minutes on hold and then was just hung up on. I used the automated system and closed my card and reported it stolen as my pin had in fact been changed when I checked. I received another email a few days later stating my pin had been changed again. I then went to the ATM to try to pull out what money I had in there and it said that my card was not recognize to contact my financial institution. Through all of this I had tried to call them almost every single day if not a couple times a day and every time it would say they did not have customer service reps available to try at a later time or use their automated system. During this time I had two deposits made and had {$390.00} in there. On XX/XX/XXXX someone transferred {$390.00} out of that account. Upon research it was to XXXX XXXX I will attach pictures of the transfer. I called a certain bank as I am not able to get a hold of the way to go card people and it looks like it is the bank attached to XXXX XXXX. They were unable to give me any information regarding the transfer. Im not sure what else to do with this time as I can not get anyone on the phone to help me and the deactivation of my card didnt stop people from being able to pull money out of my account. I have attached the emails where I contacted the child support division here in XXXX County where they were not able to help me with this matter. I have also attached the documentation of the transfer out of my account As well as the emails that I received stating my XXXX had been changed.
02/17/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 088XX
Web
I filed a dispute with Way to go card in early XX/XX/2023. The representative deactivated my card as expected and told me that the fraud department would follow up. I received a package in my mail pertaining to my claim dispute in which I completed and faxed and emailed back to the listed fraud department contact. XX/XX/XXXX I called to check the status of my claim. I spoke to three different supervisor that told me that my claim was denied. They all told me it was denied fir inaccurate information. I asked for a copy of the denial and they told me I had to wait for a copy of the letter and that I would receive the letter in the next 3-7 business days. I explained that I would like a copy emailed to my email on file as I would like to have a clear understanding of why the claim was denied. An email was sent to XXXX. XXXX with a denied claim belonging to another person living in Virginia along with detailed information that is confidential and sensitive. The claim belonged to an individual living in Virginia. I attempted to call NJ child support directly and explained the frustration. I also called the number to the fraud dept of this card XXXX and was placed on hold for over two hours in which the call then got disconnected. I am out {$370.00} in unauthorized Lyft charges. This money is child support money belonging to my children. XXXXm frustrated with the banking system. I have yet to receive provisional credit. I am unable to speak to someone and I was sent another persons information. Not to mention that I received my new Way to go card in the mail today XX/XX/2023. It took this bank over a month to mail me a new card. This is absolutely illegal and unacceptable.
03/21/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • NY
  • 10456
Web
XXXX 2016 I put in a claim with my financial institution where I purchased XXXX iPad mini gold XXXX from XXXX it was delivered and I did n't receive it. Went Through the proper procedure in filing a claim only for my financial institution to ignore my claim. I 've reached out to them numerous of times in regards to the claim and they still ca n't provide me with an update. I contacted the consumer finance in regards to the issue and they reach out to a bank but it was the wrong bank but XXXX reached out to US direct Express which they are the institution that works with my card concerning the issue and have n't heard anything back from them. A representative contacted me from us direct express and looked into my claim with consumer finance as well as the claim I had on file pertaining to my account and said he 's denying my claim a year after I put my claim in because I have a claim with XXXX the carrier of course I explained to the representative XXXX that I dnt have a claim with XXXX and the case number I provided was case number that 's linked to delivery inquiry that was made with XXXX. Me as the receiver could n't file a claim because the merchant is who could file the claim not me and I explained that to XXXX only for him to ignore me and still state that I have a claim on file only shows me that my financial institution never investigated my claim because if they did when they contacted XXXX the carrier XXXX would 've provided them with the same information they given me a year ago and I also contacted XXXX after speaking to XXXX XXXX and a representative from XXXX confirmed my story about the delivery inquiry so that shows me they never investigated.
04/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 19047
Web
On XX/XX/2020 my card was used fraudulently. I called and reported this to Eppicard.com PA department. They cancelled my card, and issued out another one at no expense. I received the new card and activated it. Today XX/XX/2020 I called to check the status of my claim. The representative verifies my information ; then transfers me to another department for fraud. The rep XXXX who answered the phone, could not understand what I was saying ; then claimed the information did not match my social security number. Now keep in mind my information was verified prior to being transferred. I advised that my info is correct ; he stated " sorry ma'am I have closed your card '' and you have to provide proof you are who you say you are. I stated my maiden name is on this card and my drivers license has my married name. He stated I would have to show divorce papers. I have not divorced, how can I show this? He froze my card, I am unable to access my funds. They are unable to give me information, and refuse to say anything other than sorry. I have no job and this is the only funds available to me for my daughter. They are not trying to help me, and I am unable to use anything. It has been weeks since my first call to them about the fraud and they still refuse to assist. My $ is stuck in this pre-paid account. I want to report them for falsely closing my card, not wanting to listen to me verify any information and refusing to let me transfer my funds. They have no information and another deposit is on its way to this card and they won't allow me to use it. I have contact domestic relations of PA about this shady company. They also charge per call you make to them.
06/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30252
Web
My child support goes thru Way2go card. On XX/XX/XXXX a deposit from XXXX XXXX card was attempted but due to my error I didn't have all of my checking account number so the transfer can be completed. On XX/XX/XXXX XXXX XXXX XXXX XXXX rejected the transfer and sent it back the way it was sent. The tracking number that was provided from XXXX XXXX XXXX XXXX that show that they return the money back to Way 2 go card is XXXX. I file a complain with Way 2 go card on XX/XX/XXXX They sent me packet to fill out. Also during that time I was calling to make sure that I was getting the right information. That following Wednesday I was told to go to my bank ( XXXX XXXX XXXX XXXX ) to get a letter stating that it was rejected and fax it to XXXX and to wait 48 business day for the fax to received. I found out later that this was the wrong fax number XXXX. I received the paperwork on XX/XX/XXXX and mailed it on XX/XX/XXXX with a copy of the bank stating that they rejected. I then turn around and fax the bank letter to the correct fax number.. On XX/XX/XXXX I was told my case was closed and to contact my bank by call XXXX. I was assured by my bank they rejected. With way 2 go card I'm constantly transfer around the longest that I have been on hold is 4 hours waiting to speak with someone in pending dispute. I'm getting transfer to wrong department or I just get hung up. I'm disputing that {$1000.00} dollars haven't been placed back into my credit. Its seem as the Way 2 go card doesn't want to help me. Plus I'm being charge IVR of XXXX each time I call to get assistance with this account I have been charge nine time for XXXX for assistance on getting my money back.
06/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 335XX
Web
The debit card on which my son 's child support is received was somehow compromised. Upon finding that my balance was much lower than it should have been, I placed a call to EPPICARD, the company that handles the child support cards for Pennsylvania. I took all the requested and necessary steps and got a letter from them saying that they " can not confirm that fraud occurred. '' This company is known for doing this. They do not follow the rules and guidelines for handling fraud. They also suggest that I " resolve by contacting the merchant directly. '' I have filed a police report but the police aren't able to help, citing a lack of manpower to handle the volume of fraud cases. They also advised me NOT to contact merchants on my own. I filed a claim for these charges well within the timeframe for which I should not be held liable for these fraudulent charges. This is just wrong of the company to do this, and I feel it is also illegal. I have 78 fraudulent charges that took place between XX/XX/21 and XX/XX/21. I am more than happy to provide a list of all the transactions, just as I have provided such to Eppicard and to the police department. I feel as if you, the bureau charged with protecting consumers, needs to step in and stop this company from willfully causing harm to recipients of child support and unemployment by their gross negligence and complete disregard for the law. This company seems to think they are exempt from the processes set forth by government authorities. This company has a multitude of complaints regarding the exact same issue. Thank you for your time. You may contact me via email at : XXXX or by phone at XXXX.
11/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MS
  • 39213
Web
I recieve unemployment payments to my Eppicard. One day I noticed over XXXX dollars missing from my account in XX/XX/2020 so i made a dispute. Then ordered a new card after I recieved the new card XXXX more dollars was missing from my account again in XXXX XXXX I filed a dispute which no papers were mailed to me after representive told me they would come in 5 days. I got my new card and XXXX more dollars were stolen I made a dispute again in XX/XX/2020 which I was told they would send forms in 5 days. Not only did I not recieve forms for my disputes but you could not reach any over the phone to resolve the issues. After waiting I finally mailed a letter in writing in XX/XX/2020 describing my disputes. In return they finally send a letter saying they wouldnt return my XXXX dollars because they did an investagation and the information they got from the merchant. So I called and the information they gave did not make sense but they wont take a second look. I then asked about the other disputed which almost three months later they had did nothing for my claim. They just sent the paperwork for the other two claims a week ago which it is now XX/XX/2020. Before I could even send in my paperwork for the disputes I just recieved. They have already sent a letter saying they couldnt find fraud. What!!! I just got my forms to get my credit last week. This is Unbelievable these people are scammers and this proves they are not investagating these cases and not returning customers money. I have been fighting to get my money back since XXXX making disputes that they not even sending out so people wont get their credit. This company needs to be closed.
11/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NV
  • 89081
Web
This claim dates back pretty far. I received Uemployment during COVID. I didn't use most of the funds because I did not go many places due to having COVID. So, I paid the bills and put the rest up. Since then, I have been trying to get my dispute taken care of. ( I will also attact a screenshot proving that I reached out years back ). Recently, my mother in law passed away, and did not have any insurance policy, so we had to come out of pocket. Me and my wife agreed to cover the cost and get paid back later, because we were under the impression that the money from my dispute was given a long time ago. ( That is due to being told by reps that I did not have to worry they would take care of it ). So, now we are behind on rent and our car note, pretty much every bill we have. I've already set up payment arrangements, and can no longer put off paying everything. I am aware it sounds a little confusing because so much time has passed, but like I stated before, I was saving that money, so there was no need to touch it, check the balance, etc. The card is not where I originally left it, which was in my safe, but I purchased one around that time, and the card was left in my glove compartment until I returned the safe and echanged it for another one. When I did get the safe, that's when I noticed the card was not where I left it. I asked my wife, everyone who was around me right away. I am the only one who had authorization to use it. I just need this resolved and for the time that's passed to not be held against me. NOTE : AS I STATED IN THE EMAILS SENT TO XXXX, I WAS DISPUTING ALL CHARGES!!!! ( that is why I did not list any transactions )
07/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 14424
Web
On XX/XX/XXXX I was charged due to an app that my children downloaded onto my phone, the day it was downloaded I deleted the app & went to my subscription tab to make sure they didnt sign up for anything. I noticed a free trial and I cancelled it right away, deleted the app then thought nothing of it until XX/XX/XXXX when I was charged {$96.00}!! I tried cancelling through XXXX right away ( the transaction was still pending on my card ) but they couldnt do anything. So I reinstalled the app to try and see if there was a settings menu and it had NO account information nor anyway for me to get in touch with someone for a refund. I instantly tried calling Way2Go customer service ( which is the company I am reporting about ) ; and I was on hold for over an hour. I then tried contacting XXXX support and they told me I had to go through my actual card company. I then tried calling the customer service number AGAIN and was on the phone for another XXXX minutes. It is now XX/XX/XXXX and I have tried contacting Way2Go XXXX times a day, every day, sense this charge was made. Each time I am instructed to put my card number in & it would tell me we have an important message regarding your account please wait well we direct you to a representative ; & then its just me being put on hold for XXXX ( minimum ) up to AN HOUR AND A HALF, for FOUR DAYS STRAIGHT. Without ever getting an option to speak to anyone. It just redirects me then Im on hold forever. Also, the charge didnt actually post to my account until XX/XX/XXXX, it was still pending for XXXX hours. ( I called at least 4 times to both XXXX & Way2Go in the time it was still listed as pending )
06/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 738XX
Web
I was a recipient of Oklahoma Unemployment benefits and all my backpay went onto a card called way2go card through the Company Conduent in the amount of {$5000.00} on XX/XX/2020. Within a few hours of the money being put on the card someone created an account in my name on the Conduent site and set up direct deposit from that card to their account. Conduent advised me that the email and phone number did not match what i gave them. This prevented me from setting up an account myself because it gave me an error message that an account had already been created. I spoke to numerous customer service reps through Conduent over the weekend trying to resolve the issue was told multiple different things by all of them but in the end filed a Dispute SR # XXXX in order to try to get my money back but the company is claiming that my social security number does not match anymore and there are no unemployment claims under my social or name. They advised i needed to contact the unemployment office to get this corrected i went to the local XXXX Office XX/XX/2020 and spoke with the rep and she contacted her supervisor they both verified my information matches and nothing is wrong on their system. They that the money was sent to the way2go card system and Conduent would be responsible for fixing the issues and refunding my money. Conduent told me they can investigate it but without a police report it would be hard to prove. I said are you kidding me so i did file a police report I also filed a report with Internet crimes, Federal Trade commission and a Identity Theft report has been made. It has been a back and forth blame game that is getting nowhere.
07/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30601
Web
Hello, during the beginning months of COVID-19, the XXXX I worked at as a XXXX closed ( around the first or second week of XXXX ). My employer filed an unemployment claim, swiftly, on behalf of each of my coworkers, including myself. I didnt receive unemployment for two weeks and decided to begin taking action ( I didnt call earlier because lines were busy and the GDOL was overwhelmed with all of the workers needing unemployment and I was able to move in with my parents during this time to help with expenses ). However, I was still unable to get in touch with someone who could help me claim my unemployment benefits. I received about 6 or 7 UI Benefit papers over the next month explaining how the process works/that I would soon receive other information to set up an account and receive my benefits. I believe it was the end of XX/XX/XXXX/beginning of XXXX when I finally received a paper explaining that I had serval options for receiving my benefits, including a prepaid card, direct deposit, etc. Around XX/XX/XXXX my employers opened our XXXX up for XXXX only and I began receiving paychecks again. I looked online/set up an account for UI benefits but couldnt find a record of payments to a card or my account. I decided to take another look this past week ( XX/XX/XXXX ) and saw that there were payments to a prepaid card but never received a card. I understand how hard the GDOL has been working to meet everyones needs and I realize the mass amount of people trying to get their benefits. All that I need now, is to receive my prepaid card that was never sent ( as far as I have seen ) with the papers I was sent about the payment and card.
02/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 352XX
Web
My Name is XXXX XXXX I receive government XXXX XXXX In XXXX, AL on a GO Program pre-paid card. On Saturday, XXXX, XXXX, 2020 there were five unauthorized purchases that were made on my account in XXXX, Georgia. I have my physical card and have never lost procession of it, so someone has skimmed my card to get the numbers. The purchases were at XXXX # XXXX for {$82.00}, XXXX XXXX # XXXX for {$39.00}, and XXXX XXXX XXXX XXXX, GA for {$20.00}. Two were made to a " XXXX XXXX for {$4.00} and XXXX XXXX for {$7.00}, they were credited back to my account. I was successfully able to speak with someone on XX/XX/2020 when the initial charges were pending. I was told that they could not do anything until the charges posted. I then canceled and re-ordered a new card which I receive on XX/XX/2020. I have been trying to get someone on the phone so I could dispute the charges. The automated operator would not allow me to talk to a real person until I got the new card on today XX/XX/2020. I am now able to speak with a person but they have to transfer me to the fraud department which keeps me on hold for the longest 2hrs or 30min and then after that time the call disconnects. I am very angry with this process it should not be this hard just to talk to someone to dispute these charges this is very unprofessional. I am currently on hold as I am filing this complaint and it has now been 45 mins and counting. I have no money at this time for my child of which was waiting for this deposit to buy groceries and diapers. I really hope that you can help me recover the money that was lost. My Number is XXXX my e-mail address is XXXX XXXX
08/29/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 769XX
Web
I have been trying to get to get transaction history between the dates of XX/XX/XXXX thru XX/XX/XXXX to see all debits and credits on my XXXX XXXX XXXX which was issued in order to receive child support payments. I discovered after re-opening my child support case in XX/XX/XXXX that there were 2 deposits totaling {$4500.00} made on XX/XX/XXXX and 1 deposit in the amount of {$200.00} made on XX/XX/XXXX that were sent by the Texas Attorney General 's Disbursement Department to the XXXX XXXX XXXX and these monies were not credited to my account. I have spoken to representatives who have confirmed these amounts but, when I ask for copies of the transaction history, they tell me that they will mail them and never do. I made a total of 3 requests and I have not received one copy. I have requested to speak to a XXXX with the same request and he also promised to submit my request and have not received it. I have requested to go to their office and they will not give me an address. They have told me to access the information on their website and I have but, it used to have year XXXX option and since then, they have deleted this option. I have contact the Texas Attorney General 's office and I told them of my problem and they were not able to help me other than suggest to submit a complaint thru this website. I would like to get copies of all transactions while they managed my account so that I can see where these monies went. If and when I get this information, I want to get these monies sent to me as I am sure they were never credited to my card, which is now expired and they no longer handle my child support payments.
09/02/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • SD
  • 576XX
Web
I contacted consumer financial protection bureau on XX/XX/2021 ( complaint number XXXX ) about my denied claim of XXXX in fraudulent charges and Way2GO not giving me answers on why I was denied. A person my the name of XXXX contacted me by phone and said she was with XXXX XXXX XXXX. I told her the whole situation and said she will send me a email so I could provide more documentation showing these charges were fraudulent. I immediately categorized all the charges and tried to contact every company where the fraudulent charges were made. I emailed her all the documentation showing the charges where made in XXXX, Michigan by the name XXXX XXXX. The companies would give me the name, city and state of the transactions but will only give the location to law enforcement. Also emailed case numbers so they could easily call the companies to verify the information. In the email that XXXX provided was a phone number ( XXXX ). I have called this number and have left at least 25 messages telling them to call me or respond to my emails and they have never responded.. So I did a XXXX search and called the number that looked like XXXX XXXX XXXX ( XXXX. When I called the guy said he was a insurance agent and told me he has had multiple people calling him that are trying to contact this company and has no idea why his number keeps popping up on this XXXX search. Very frustrating when XXXX told me on the phone how she would do everything she could to help me out and now wont answer my calls or emails .. I will send a few pictures showing my claims to be true and I have a lot more documentation if it needs to be provided
12/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 19014
Web
On XX/XX/XXXX I realized my eppicard had been compromised. I immediately contacted the eppi card center where I sat on hold for over 4 hours to be connected to someone in the fraud department. I filed my complaint and explained the card was in my possession the entire time so my guess was the person made a copy of my card. I also explained my frustration at them not having these cards with the chip because this would have eliminated this type of fraud. I was not even in the state when these transactions occurred. I received my letter back in XXXX stating that they find the charges not to be fraudulent. I called them to ask for a description of their findings, where I sat on hold for another 3 hours to be connected to someone. They told me they were forwarding my complaint to another fraud department and I would be hearing from someone in a few days. A week went by and I heard nothing, I called again and sat on hold for over 3 hours again and was told just to fax everything into them again. Which I did. Still hearing nothing I went and filed a police report, I faxed that into them over a week ago and faxed it again one last time on XX/XX/20. I still have heard nothing from anyone. All of this would have been resolved if they had the chips in these cards. The chips are to protect the consumer. Both the XXXX and the Atm machine are both XXXX compliant and have the chip capabilities. If these cards had the chips the atm would not have worked because it would have known that the card WITH THAT NUMBER had a chip. I have filed the police report and have done everything they have asked.
02/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • PA
  • 165XX
Web
I have {$3900.00} in back child support on my account that the equick pay eppic prepaid Master card company will not release to me. My child 's father contacted me in XX/XX/2019 and told me he been paying on him back child support for two years now. ( I hardly received any support from him threw out our daughters whole life. Eventually I gave up on him helping support her I just forgot she had a father and raised her by myself ) I have not received any of that money because I didn't no he was paying it. I called the Cleveland Ohio Child Support hot line to check and see if he really was making payments and yes he has been. I contacted the Ohio Equick pay EPPICard and ordered a new card. They sent me the card. I called to activate the card and it sent me to the fraud department they told me to email them my State ID. I did just that I then received a email back from they stating they received my email and the problem with me account will be resolved in 48 hours. However it was not resolved and I still have not received my money. I call them everyday and no one can tell me what's going on with my account or what to do next. At this point I don't know what else to do. That is alot of money and I don't understand why they will not release my money to me ( Ohio Child Support now goes threw a different prepaid card company. That prepaid card company that I now receive my child support payments on had almost {$3000.00} of back child support payments on it before I called them for the first time to order a card. They sent me my card with all my funds on it without a problem )
07/23/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89148
Web
The Way2Go Card is a new way to receive a Nevada Unemployment benefits. On XX/XX/XXXX I called XXXX to speak with a Go Program Customer Service representative about an ATM withdrawal ( in-network ) fee. Based on " XXXX XXXX Prepaid Mastercard Card Terms of Use '' ( version XXXX ) which was sent with a card : " There is no fee for in-network ATM withdrawals conducted at XXXX and XXXX ATM locations. In-network locations can be found at XXXX XXXX XXXX and XXXX. When using your card at an ATM, the maximum amount that can be withdrawn from your Card account per calendar day is {$500.00}. ". On XX/XX/XXXX I tried to withdraw money at locations found on moneypass.com/atm-locator.html which was : 1. XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX ( card was not accepted ) ; 2. XXXX at XXXX XXXX XXXX, XXXX XXXX, NV XXXX ( ATM charges an additional fee ) ; 3. XXXX at XXXXXXXX XXXX XXXX XXXXXXXX, XXXX XXXX, NV XXXX ( ATM charges an additional fee ). When you receive an unemployment benefits every penny is important and you expect to have easy access to full amount received to your account, but a " List of all fees for Nevada Way2Go Card Prepaid Mastercard '' is misleading customers. You would think a fee for an ATM withdrawal ( in-network ) is {$0.00}, but you are wrong. You will be charged an additional fee. This card is for an unemployment benefits and we want an easy and free access to our money. Looks like the only way to get a full amount of benefits for free is at teller-assisted cash withdrawals Mastercard Member Bank or Credit Union teller window.
02/28/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MI
  • 48911
Web
XX/XX/2022, I contacted Way2Go about a transaction made on my child support card in the amount of {$64.00} and {$46.00} from XXXX, transaction # XXXX. Called Way2Go on XX/XX/2022, asking that these transactions be revered because I did not authorize these transactions. I received a reversal credit in the amount of {$110.00} on XX/XX/2022, but this was reversed back on XX/XX/2022. On, XX/XX/2022, I received via Postal Mail forms from the Go Program 's Fraud Services Department. Called Way2Go fraud department to get fax number to send fraud forms. The fax number that I was given was ( XXXX ), I faxed filled out forms to this fax number at XXXX pm EST. I called Way2Go on XX/XX/2022, to get feedback about my claim. My response was that they had nothing to report. Then, I called XXXX directly to ask for a refund. The refund was granted on this day and I was told to wait for 10 days to process the refund back to my XXXX via Way2Go. Friday, XX/XX/2022, I called XXXX and found out the funds were accepted by my credit card provider in the amount of {$110.00} XXXX # XXXX on Wednesday, XX/XX/2022. Attached will be photos of the current balance from the Way2Go App of my MI-Child Support account, along with a letter I received today, Monday, XX/XX/2022, stating a provisional credit in the amount of {$110.00} was issued on XX/XX/2022, which is a false statement. Made numerous calls to Way2Go 's Go Program customer service and fraud department to cancel their investigation and I took care of my concerns with XXXX directly and that their service was not needed any longer.
08/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 228XX
Web
I have been XXXX since XXXX due to Covid-19. I was issued a Way2go MasterCard through Virginia XXXX. My card was never received and I was told that a new card would be sent out in XXXX. I was told that it would take a few weeks but it was also not received so I have been trying to get answers and through to someone for several weeks now. At approximately XXXX today ( XX/XX/2020 ) I finally got through today and was told that the card was never sent. I explained that I was upset because I am XXXX and have been several months now with XXXX income because they didn't send the card and asked if they could please send it out as quickly as possible. The woman that I spoke with was very rude and said that if I was that worried about it I should have called before now and that I would have to pay {$20.00} to have the card expedited. I explained that I had called several times and had been unsuccessful in reaching anyone and I had been contacting XXXX almost daily trying to get answers and kindly asked if the fee could be waived due to it not being my fault. She said no and I asked if I could speak with a manger to see if it could be expedited. After several minutes of waiting I finally spoke with a, I guess we will call her a manager, that was rude and said that she would absolutely not waive the fee and when I asked her to explain why she thought waving the fee was not appropriate in this situation she told me to have a good day and hung up. There really needs to be someone to review this call and issue better customer service training in this department.
06/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 73034
Web
EPPICard also known as Conduent, Inc is the company that handles the Child Support Services payments for the State of Oklahoma. There is no option to receive Child Support Services through any other means. A few weeks ago I received notice that my card had declined on an autopay. Considering I never use the card except for 2 autoplays, I found it suspicious. I attempted to login to my online account only to find the password had been changed, signaling to me that the EPPICard system had a security breach. After resetting my passwords, I login to find over 50 fraudulent charges that would have been flagged by any other card servicing company. I called EPPICard and was told I would be mailed a form to fax in. I never received the form. I called another 5 times a week later. Every time I attempted to resolve the issue, I was hung up on or disconnected. Each call lasted between 25 and 55 minutes. Furthermore, their account verification over the phone puts the consumers personal info at risk. They ask for far too much personal information, including, your full Social Security and text verification over the phone which is a common request of scammers. Currently the issue is unresolved and I have made every reasonable attempt possible. Update : I have since received a letter notifying me that my fraud claim has been denied. All the evidence points to a security breach on the Eppicard system considering my password was changed and the card has never been out of my sight. My password was not saved anywhere and I am not the only person this has happened to.
11/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 731XX
Web
On XX/XX/2020 I attempted to transfer money online via XXXX with my card issued from WAY2GO ( Conduent Bank ). The bank declined the transaction and XXXX XXXX sent me a email for my records showing that it was not able to be completed due to the bank declining my transaction. Yet, They ( WAY2GO ) still took the money out of my account, as if they never declined it. I immediately called and kept calling for almost a week of waiting on hold for more than 4 hours each time ( I have all screenshot proof of wait times on hold with this company ), Finally I got a lady who helped me file a " dispute ''. I was told as long as I sent in my paperwork to them filled out that they were going to credit my account the provisional credit, seeing as how XXXX XXXX had already provided me with the required proof showing that they did not receive a dime from WAY2GO card company NOR did I. I faxed in my paperwork the very next day ... to be put on hold again and again. They charged me a fee EVERY TIME I CALLED THEM EVEN WHEN THEY WONT ANSWER MY CALLS ANYMORE SINCE THEY REALISED THEY MESSED UP AND WONT GIVE MY MONEY BACK. On top of all this, they send me a letter 90 days later saying they could not find any wrongdoing and I would not receive the money they stole from me. I have been lied to by this company for the last time and If I wanted to call them to speak with them about their so called investigative findings that I provided them MYSELF!!! IT WOULDN'T MATTER BECAUSE AS SOON AS I ENTER MY ACCOUNT NUMBER INTO AUTOMATED SYSTEM THEY HAVE IT HANG UP ON ME. WOOOW.!!!!
02/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AL
  • 351XX
Web
Ok, so my sister created my username and password for me and that was fine with me! Then sometime, a good while before XXXX ( I don't remember the dates and can not look as they have me totally blocked from all account access ), I was just browsing my account and switching my personal information to the accurate contact info, and then all of a sudden my card and account are completely locked, blocked, frozen, however it is whenever you can't even log in! So I called customer service and they were asking me what my previous username and email and phone and stuff were so I told them. To the best of my abilities, not knowing that it was going to be wrong. So I immediately call and I tell my sister what had just happened and when she told me what she provided to them for my personal information, it's the exact same things I verified with the fraud management department! So at this point, they tell me I have to submit proof of identification and social and birth certificate. So I send them what they ask for and then they tell me that I did not pass their identify verification process and that I have to call the SSA, go through what they called a XXXX process, have SSA fax them the results, and then I should gain back my account access. After speaking with the SSA I learn that they do not and will not fax anything on behalf of anyone. I'm really lost in figuring out what to do about this. Please help me out! Thank you! P.S. XXXX forgot to mention that there are also over {$5000.00} in unemployment benefits accrued too, or should be anyway.
05/25/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30017
Web
I was awarded unemployment benefits on XX/XX/XXXX. I was able to use the Way2Go GoProgram card on that day and completed XXXX transactions online. The next day I was unable to use the card and every transaction was declined from that day on. I tried calling the customer service number on the back of the card but there is no possible way to speak to a live agent. I can not find out why the transactions are declining and I do not know the status of my card. I read online that there is a feature both in the online account and by calling the customer service number, that will allow you to complete a funds transfer. After searching thoroughly, there is no possible way to transfer funds from this account to a more efficient bank/personal bank. There should, at the very least, be a way to transfer money out of this prepaid debit account and into a bank account. There should always be a live agent available to assist customers in matters such as these. There should be clear communication on the status of my prepaid debit. I checked the account program documents, and nowhere is it mentioned a daily spending limit or monthly spending limit. There is no way to determine if my account is frozen, and if so what the reason would be. All of my contact information is up to date and no agent has contacted me regarding issues with my account. I have money that belongs to me and am unable to access it. This is a problem no consumer should have to deal with. I've waited since XXXX to receive these benefits and now that I have them, I can not access them.
07/14/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SD
  • 576XX
Web Servicemember
XX/XX/XXXX used for XXXX purchases and XXXX XXXX XXXX transfer and previous XXXX XXXX XXXXXX/XX/XXXX was told that my card would be " white listed '' to be used for XXXX XXXX and/ or XXXX XXXX XXXX XXXX calls on XX/XX/XXXX and was told my card was " white listed '' however my card was not able to be used for XXXX XXXX or XXXX XXXX XXXX XXXX purchase I spoke to 2 different Rep each time I called this day because the 1st could not help me because of the Card State of XXXX XXXXhey needed to transfer to a rep that could do XXXX. I would told several times that I had to wait XXXX hrs and try again and I did this all day on XX/XX/XXXX. and to no avail I could not use the card. I was told if I continued to try to use my card for XXXX purchases including XXXX XXXX I would lock up my card and eventually would have to order a new one. On XX/XX/XXXX I figured I would wait XXXX hrs and I try to use the card as previous had and I was told all day long wait XXXX minutes or XXXX hrs and this day there was 6 different calls when I got hung up on twice. 6 th call the male rep told me that I could not use it for XXXX purchases and my card was already white listed. I then asked when theses changes were sent to me he stated they were not I am telling you about the changes now. I asked if they were emailed or sent to me and he said no he was going to tell me how to use my card to get money at the ATM that I could send I told him I get charged {$2.00} up to {$4.00} to use an ATM and if I use the cash back option on some purchases it cost {$1.00}
07/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NV
  • 89130
Web
I HAD CERTIFIED ON XX/XX/XXXX SUNDAY IN MY NEVADA UNEMPLOYMENT BENEFIT ACCOUNT AND SYSTEM CONFIRMED AS ALWAYS THAT I SHOULD RECIEVE MY BENEFIT PAYMENT THIS WEEK AS ALWAYS AFTER CERTIFYING WITHIN 24 HOURS MY PAYMENT WOULD REFLECT IN MY XXXX XXXX XXXX PREPAID UI CARD BUT STATE DECIDED TO CANCEL XXXX XXXX XXXX CARD SERVICES AND SEND OUT WAY2GO CARD TO NV CLAIMANTS TO GET THERE PAYMENTS STARTING ON XXXX.ITS BEEN 4 DAYS AND MY MONEY IS NOT SHOWING UP I CALLED TO NEVADA UI TO MAKE SURE PAYMENT WAS ISSUED AND IT WAS CONFIRMED WITH A PAYMENT NUMBER AND REP ADVISED ME TO WAIT ANOTHER DAY DUE TO FOURTH OF XXXX XXXX AND PAYMENT SHOULD SHOW UP. AS OF FRIDAY XXXX TH STILL NO FUNDS I TRY TO LOG IN APP ON MY PHONE AND IT TELLS ME ACCOUNT IS BLOCKED AND CALL CUSTOMER SERVICE AFTER WAITING 1 HOUR TO SPEEK TO SOMEONE TO FIX BLOCK ISSUES AND WHY WAS THIS DONE HE HAD NO INFORMATION FOR ME BESIDES TELLING ME IF I WOULD LIKE HIM TO FILE A TICKET I ASK A TIKET FOR WHAT? HE SAID A TECH WILL RETURN MY CALL WITHIN A DAY TO HELP ME TO RESOLVE CARD ISSUES I ASKED TO SPEEK TO A SUPERVISOR AND AS I WAS WAITING ON HOLD I HEARD LAUGHING AND AS SOMEONE TRYING TO COVER THE OTHER END OF THE PHONE TO PREVENT ME TO HEAR, AFTER WAITING OVER 15 MIN THE SUPERVISOR HAD SAID THE SAME TO ME ABOUT A TECH IS ONLY ONE TO HELP ME, NO TECH HAS CALLED XXXX NOW WHEN I CALL WAY2GO NUMBER RECORDED SYSTEM TOLD ME MY CARD HAS BEEN BLOCKED AND THAT I HAVE NO ACCESS TO ANY CARD FEATURES ON MY APP AS WELL AND ONLINE WEBSITE COMPLETELY BLOCKED FROM KNOWING ANY INFO ABOUT MY FUNDS.
08/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 60139
Web
I've been receiving my Child Support on a Prepaid Debit Card for years that is offered through the XXXX with no problems up until XXXX of 2023. Actually, other incidences occurred during months prior but didn't involve charging me fees that are supposed to be against Illinois State Law. This XXXX XXXX XXXX XXXXXXXX, first, started sending me Account Activity Statements some months back. Ok?! Then, I started having issues removing my money from the card. Called & complained. All of a sudden, in XXXX they start charging Atm Withdrawal Fees & Checking your Balance Fees ( which again, for my card, is supposed to be against Illinois State Law ) so I called and complained. This kept occurring no matter which way I told these incompetent people that I am not supposed to be charged these fees as I am in Illinois & Never left Illinois. In fact, I only go to 2 ATMs. They've made up every excuse they can think of to continue to charge me fees. Ive had it! I had to change my Child Support back to checks bc these people are discriminating snakes. Now I have to pay to cash my checks bc these people can't do their jobs. Im out all these fees as well. This is Not Right!!!! Why make it a Illinois State Law if Not One Person is gon na do anything about these people charging you Atm fees when their not supposed to be? It clearly says it right on the bottom of their aapplication online for the Comerica Mastercard Child Support Illinois which is the XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX says Comerica Debit MasterCard ). This is Wrong!
08/31/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • VA
  • 20155
Web
XXXX ripoff Introduction : For two years now I have been trying to close an account call XXXX. The company 's website is XXXX, but it is own by conduent ( possibly an XXXX company or offshore outfit ). All my calls go to XXXX and they won't allow escalation to management for resolution. The company gives you a prepaid card where they charge you a monthly fee. The card is to be used for general medical purposes. Issue : The problem is once you open an account, they won't allow you to close it. If you keep calling, it will simply create new policies to keep your account open. They have delayed my closing process for two years while extracting fees. It is basically embezzlement by forcing you to keep the account open. Summary : Simply put, they won't close your account because they want to keep charging the monthly fees. Through two years of calls being put on hold as well as being transferred constantly to XXXX call centers, they manage to steal monthly fees worth almost {$100.00}. As of XX/XX/2020, the account is still not closed. I don't know what to do. I tried pleading and explaining, but they keep charging. Please help. I just want to close the account and get the two years worth of fees back. I also want to notify the proper American authority about this possible foreign scheme and prevent this from happening to other people. Again, they keep scheming you with fees by keeping the account open in perpetuity. Below are the account information I have : XXXX XXXX XXXX Please help.
06/01/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • 37660
Web
I contacted my company way2go issued by the state of Tennessee for my child support payments only even after we have my direct deposit information listed in the divorce papers my state does child support with this company., that supplies my child support card and told them my card was destroyed by my XXXX XXXX XXXX and I needed a replacement and after me explaining what happened that my XXXX XXXX XXXX son got a hold of my card and put it thru our at home shredder I was told there would be a XXXX fee and I told the rep I didn't have that money until my payment was applied for child support and I asked if it could be waived and he placed me on hold and he came back and said no so I told him if I didn't have fraudulent activity happen on my card I would have the XXXX and he asked about the whole situation and finally determined that it was fraud and needed to suspend my account I said that's all fine and good but how do I fet a replacement card he said he would send me out a replacement when the funds was available on my account to pay the fee. Ok so now I don't have my child support card to get my non food items and pay my bills and now my bills will be late and I have to wait on diapers and laundry stuff and whatever else my household needs all because I have to wait until the fee is paid. I also can't work due to my health and can't get XXXX. So one little XXXX fee will cost me a lot more than they care about. They should take consideration on all this and waive this fee for a one time.
04/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 74105
Web
I filed a claim for unemployment benefits with the Oklahoma Employment Security Commission and it was approved in XXXX. My benefits started the week ending XX/XX/XXXX. I expected to receive a benefit card not later than the end of XXXX. On XX/XX/2020 I received an email that stated that I had been mailed a replacement card ( even though I had not requested one ). On XX/XX/XXXX, after still not receiving a card I visited the XXXX XXXX website which is the link to the " Way2Go '' card and is managed by Conduent, the payment solutions provider to the card. The forms on the unemployment website state that you can register for direct deposit without the card but every time I tried I received an error message that said my information could not be found. I called 3 times on that date and was disconnected after entering my SS and birth date. I called a 4th time and after 2 hours and 27 minutes on hold, was told that the card was mailed on XX/XX/2020 and should arrive anytime and that the website in fact does not allow direct deposit without the card. I did not receive the card and on XX/XX/XXXX I called again and after holding for over 4 hours was told again that there was nothing that they could do as the card was mailed and no tracking available. As of XX/XX/XXXX I have no card and can not access 6 weeks of unemployment payments I desperately need and have no one to contact. This is a time of desperation for my family and I am begging for someone to do something about this company.
02/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IN
  • 46410
Web
On XX/XX/2021, I attempted to use my Indiana Way2Go card to withdraw money from an ATM. The ATM glitched during the transaction and no money was dispensed. Upon attempting the withdrawal again, the {$210.00} had been removed from the account as if I had received the money. I spoke with XXXX who in turn directed me to call the card issuer because it is ant their fault the ATM messed up. Apparently, I was denied the hardship credit because I didnt have an urgent matter that would have given me the provisional credit sooner. Thats false because I was using that money to pay a utility that was up for disconnect. I spend 5-6 hours per day since XX/XX/2021 on the phone trying desperately to get an answer of why I would need to wait 45-90 days to get my money back. I have been hung up on by reps and flat out lied to about timeframes and processes. I was told to write my own personal statement about the incident and include the service ID number to expedite the process of getting the provisional credit sooner only to be told that the fact I wrote a statement instead of waiting for the claim paperwork, which still hasnt arrived as of XX/XX/2021. Now, I have to wait until XX/XX/2021 which is ridiculous because I need that money to pay bills! I have been lied to by almost every rep as they trash the previous reps comments to me. No one is notating the account as they claim they are doing, I am transferred to the wrong departments, given the wrong fax number to send my statement.
10/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 748XX
Web
On XX/XX/2020 I made a purchase for XXXX and was debited three times for the same purchase. The first two transactions showed an error that it could not be completed and advised me to try again. The second attempt was the same result. The third attempt was successful and processed. But upon looking at the online statement I discovered that I was charged for the first two unsuccessful transactions. I immediately sent them a certified letter disputing the charges and also faxed a letter of dispute to them. I waited 10 days to see if a provisional credit would be applied, at which point it was not, so I called and waited the 8 hours on hold to speak with someone. They informed me that they had to process the complaint for me and send out a form for me to fill out. Which is a lie. I did everything I was supposed to do to notify them, even being proactive and sending in the proof first. So it was 20 days before I received the credit to the account. Seven business days later and the credit was reversed on my account with no notice given and to this day notice has still not been sent to me. Rules set by Regulation E 1005.11 ( d ) were not followed at all. And two months later I still can not get an answer to the investigation. This company needs to be investigated and I do not understand as to why they have not been. There are NUMEROUS accounts that I have found online just like mine, yet they are allowed to do what they want with our money when we are FORCED to use them.
09/14/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • VA
  • 23607
Web
My card was fraudulently used for over XXXX worth of transactions without my consent. I opened a dispute with Eppicard on XX/XX/2016. I was advised upon signing and returning the affidavit by XX/XX/2016, that I would receive provisional credit/refund of all charges while the company investigated issue. The company XXXX mailed affidavit to the wrong address, the had to re-maill to me. I mailed the completed affidavit on XX/XX/2016 in which I was told it had yet to be received. Upon speaking with XXXX more customer reps & XXXX level XXXX reps I was advised to fax in affidavit just to be sure it was received by XX/XX/2016. I faxed the paperwork to the # provided by each rep & received confirmation receipt. I then called on XX/XX/2016 and was told by a Rep named XXXX that faxes are not accepted & that I would not be refunded. I then spoke with a XXXX whom stared that faxes are acceptable however they will not refund due faxes take up to 48hrs to process & that will put the paperwork received after XXXX/XXXX/16. I asked her about being escalated to a supervisor or higher up, she refused. I then asked her what can I do to get my money back seeing as I 've done everything I was advised to. XXXX told me I can just wait it out to see if they investigate or get a lawyer & file suit. This card is for my children ( child support ) & eppicards process is completely unacceptable & inconsiderate. The employees are rude and they never seem to give the same or accurate information.
07/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • SD
  • 576XX
Web
I had XXXX worth of fraudulent charges made to my On XXXX XXXX debit card..starting from XX/XX/2020 to XX/XX/XXXX XXXX.I called to start my claim..Finally received my paperwork to fill out XXXX XXXX..Filled it out immediately and tried to fax to the numbers they provided to me. Had problems getting the fax to go through ( tried multiple times on a daily basis ) ..called on XXXX XXXX and they told me to scan and email it to them to a email address they provided me..called back 2 days later and they told me to wait a couple weeks..so around XX/XX/XXXX I called them and they told me they do not accept the fraudulent forms by emailso I sent it in the mail and kept trying to fax it..finally on XX/XX/XXXX the fax finally went through..I immediately called and they told me my claim was denied..XXXX XXXX I got a letter say I was denied and I could call there number and get a reasoning on why the investigators denied my claimI called at least 5 times wanting the reasoning on why I was denied and I needed my statements cause I was unable to log into my account to see all the fraudulent charges..after a month I finally got my statements but still never got a reason on why I was denied..I contacted local law enforcement and have a police report stating I was nowhere even close to where these charges were made. I also have documentation on my XXXX vaccination on dates that fraudulent charges were made showing I was in South Dakota when charges were made in California
08/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 22980
Web
My name is XXXX XXXX XXXX Phone # XXXX Birthdate XX/XX/XXXX Last 4 numbers on card XXXX I have charges on my government unemployment issued card that I did not make. I had been diagnosed with Covid-19 and believe that it was used while my sister had someone taking care of my place. I've contacted XXXX at XXXX And the will not reimburse me due to me not being able to verify an email address but it wasn't my email address which is XXXX The charges are XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX phone # XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX phone # XXXX XX/XX/XXXX {$60.00} XXXX. {$40.00} XXXX {$35.00} XXXX phone # XXXX and XXXX They gave me a claim # and then said they could not refund due to me not being able to verify an email address or a gaming name ( name for online game use ) they also said That they can't stop the {$15.00} a month subscription to my card. All are for XXXX XXXX XXXX. {$19.00} XXXX. {$19.00} XXXX. {$9.00} XX/XX/XXXX {$9.00} x 3. ( Three charges ) XX/XX/XXXX {$9.00} XX/XX/XXXX {$9.00} XX/XX/XXXX {$15.00} XX/XX/XXXX {$15.00} XXXX {$9.00} XX/XX/XXXX {$15.00} PMTS CLEAR. Phone # XXXX..they said it's a dating site and the email address was not mine but said they issued a check to me on XX/XX/XXXX however I have not received it so they said they tried refunding my card on XX/XX/XXXX and it was denied. I don't think they even tried. XX/XX/XXXX {$39.00}
09/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WI
  • 54911
Web
This card is issued to me as a secure way for child support to be deposited onto a debit card for the state of Wisconsin. For reasons unknown, the card is no longer working and is declining despite their being money in the account and available on the card. When I called into the customer service number, and enter my card information - an automated system states the following " You have an important message '' and transfers me to EPPICard Customer Service. I have not recieved any sort of email, letter mail, or correspondence from this company in regards to the " important message. '' I have tried calling into this agency numerous times and can never get through. Today, I was on hold for two and a half hours and was finally transferred to a representative who answered and then disconnected the call. It is important to note that I had the phone to my ear and was at home therefore cell phone service was not an issue. I have been trying to make contact with this company for over a month now and to no avail therefore I am not receiving my child support. I am at my wits end and can not get through to a person to speak to in regards to the issues I am having with this debit card. I don't know what else a person is supposed to do to attempt to make contact with a company about the issues or how long my child has to go without the support that he needs. This company is a scam and is taking advantage of the states that choose to use their service.
11/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 32571
Web
Since XXXX I have not been able to have access my unemployment benefits for alabama unemployment. I filed my claim in XXXX and have been receiving benefits since XXXX with no problem out of nowhere my card locks and has been suspended according to customer service and I have tried three times to speak with somebody higher than customer service and tier 2 to resolve this issue and unsuspend my benefit card to access my monthly benefits every week I certify my week and it's processed to their card and has been since XXXX when I stopped being able to access it according to customer service I needed to do an identity verification one time out of the three times I've been able to speak with somebody a woman gave me a long fax number I've got two documents or three documents needed which I mailed them because I couldn't figure out how to do the facts so I did the other way she said which was my back and front driver 's license and a copy of my social security card and a tax return prove my social security number they claim they never received it's now been months several months as I still claim my weeks with no way to access my funds and nobody to tell me nothing cuz when I call back now I can't even get anybody to tell me exactly the address or fax number of where to verify that I sent it correctly since they say they never received it please help me to get my benefits back in order and unsuspend my prepaid card account this is ridiculous
10/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 355XX
Web
On XX/XX/20 I contacted the card company XXXX XXXX - Way2 Go Card about unauthorized charges on my card. Fraud Service Dept for the card sent along papers for me to complete that included the fraudulent charge, which I completed and returned. I received a letter stating that a provisional credit of XXXX was added back to my account. A few days later they took the money back out of my account and sent another letter stating that there was a conflict in the information I had submitted. I did make a mistake by adding one item that was not fraud but a valid purchase. The error amount was for {$27.00}. I have tried almost everyday to get in touch with the fraud department with this card. I am placed on hold and no one ever answers. Most recently I was on hold for 4 hours and had to hang up. I spoke with XXXX today and she stated that the case was closed on XX/XX/20 and I would need to reopen the investigation and she could not do it. I had to speak to someone in the fraud department. I expressed my concern with being transferred to the XXXX XXXX XXXX. to XXXX, " no one ever answers '' she apologized and stated that she could not help any further other than transfer my call the the fraud dept. She transferred the call and I am now on hold. I have been on hold for XXXX hours. There is {$2800.00} fraud charges on my account and I can not get any help from this card company. I need my unemployment money returned to my account.
07/21/2021 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Problem with customer service
  • NV
  • 89110
Web Older American
Way2Go LIED! I have been told that there is NO direct deposit for NV unemployment benefits. FALSE. A LIE! I have been in touch with another individual on NV unemployment and he has access to direct deposit. I haven't had any issues with direct deposit so far. I am denied direct deposit upon clear statements that none was available in NV. Go to a bank or and ATM. Why am I denied direct deposit? No matter the reason, the statement by Way2Go that there Is NO direct deposit available as part of NV unemployment money distribution is FALSE, contrary to their published instructions and available on their internet site and apparently only effective for select unemployed individuals. Their direct deposit statements are as false as the explanation entered to terminate the unchangeable direct deposit election I entered on their website as a " security matter. '' " This feature has been disabled due to suspicious activity on your card. Please contact customer service for all future enquires. '' ( False explanation for terminating direct deposit by call supervisor ) More hours on hold! ATTN : All Unemployment Insurance Claimants : Nevada Department of Employment, Training and Rehabilitation ( DETR ) has changed prepaid debit card providers, from XXXX XXXX XXXX to the Way2Go Card. This transition will not affect your claim, only how you will receive your benefits beginning in XXXX. https : //gov.nv.gov/Constituent/Unemployment/
04/21/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WI
  • 53593
Web
I live in Wisconsin and receive child support on the Way2Go debit card, but I can not seem to use the card even though there is money on it. All online payments are declined. All payments via phone ( such as ordering food ) are declined, and most times is declined in store as well. After every decline, I check the account and see the money is definitely there. It is not a balance issue. It seems there is some sort of block on the card. I have called the number on the back of the card ( XXXX ) so many time and walked through every prompt available, but there are no options for the issue I am having as well as no possible chance of speaking to a real person. If you try entering in fake data to try to get a person, the call just ends. The website for Way2Go has no other options of contacting them either. This issue has been persisting for years. I contacted Child Support in XXXX XXXX WI today, and they let me know they have heard this issue several times, but there is nothing they can do. They mentioned taking this route to try to get a solution. There is even a XXXX thread complaining about this same issue, so I know I am not alone! I have called other state 's Way2Go program number, and there are prompts to speak to real humans, but they are unable to help me with this issue since I am in Wisconsin. Wisconsin 's Way2Go system is broken, and someone has to know an answer to helping us get the help we need.
12/17/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 77070
Web
I received an email as follows : From : GoProgram Customer Service XXXX Subject : Way2GO XX/XX/2021 Statement Date : XX/XX/2021 at XXXX PM To : XXXX Dear Way2Go Cardholder, Thank you for being a Way2GO Card cardholder and for choosing to receive your statements electronically. To view the new statement please visit www.GoProgram.com. To view the Statements you will have to : 1. Log into your account 2. Select the " View Statements '' button on the right-hand corner This is an automated notification from GoProgram Help Desk . Please do not reply to this email. To Change your notification preferences, please visit www.GoProgram.com. Conduent | XXXX XXXX XXXX, XXXX, TX XXXX Unsubscribe XXXX Constant Contact Data Notice Sent by XXXX ============================================================= I did not apply for this, and I can't have it closed. It is registered under my email id XXXX ; however when I type in the userID name and click Forgot user ID it request me to put in my card information, which I did not. It is merely a website that is a financial fraud scheme that ultimately hurts many individuals ( attachment of print screen below ). Can you please help me get this fixed and hold the persons responsible for such fraud? I greatly appreciate your assistance as I can't do this without you. Kindest of Regards, XXXX XXXX XXXX XXXX " XXXX '' XXXX ( XXXX ) XXXX work email : XXXX home email : XXXX XXXX
06/12/2019 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • OH
  • 43123
Web
I have had no access to my funds, despite my funds being in my account, managed and held at XXXX XXXX XXXX financial bullying and my mercy. My funds were sent to my card XX/XX/XXXX. Today is XX/XX/XXXX. After attempting a call XX/XX/XXXX to the XXXX customer service number on the back of my card, due to my inability to ( for the second time in a week ) access my account online, using the website, I received the same message We have an important message regarding your account. Since I had to go through this not even a week earlier, I knew it was something they were flagging on my account as fraud. ( Previously there was no evidence of fraud and I cleared the account after waiting 45 minutes to get through to someone ) XX/XX/XXXX I held for over an hour before finally giving up and settled with not having access to the funds and inability to use the funds, for the intended purpose my children and childcare expenses. Today XX/XX/XXXX, I called again at XXXX:XXXX Central time and there was a message on the line that said we are currently performing a system upgrade and the expected completion time is between XXXX XXXX XXXX XXXX central time ; I held for a representative and was hung up on 5 times in a row, in an attempt to call. All the way up to XXXX! FIVE! I still have no access to my account. No access to online history or any other way to resolve this issue! How is this legal? What option do I have?
04/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38401
Web Servicemember
the way2go company is who issues the card to receive my unemployment benefits, i applied for my card on XX/XX/XXXX. The state government page says you should receive your card 7-10 days after processing your first week payment which takes 48 hours, s 12 days at most, i waited until XX/XX/XXXX to call state unemployment customer service for assistance and they gave me the customer service number for the way2go company. The prerecorded message asks for card number or pin but requires activating the card before receiving a pin number. Eventually you can wait and get transfered to a queue to speak to someone if the number doesnt hang up on you automatically, but then no one ever answers I called several times XX/XX/XXXX to be put on hold for 45 min before the call dropping and another for 1 hour before hanging up, i also called XX/XX/XXXX several times and after being disconnected immediately I eventually waited on hold for 40 min before hanging up. State unemployment can not help because way2go is a third party financial company. I still have no card, can not contact any customer service representative, and can not receive approx {$2300.00} which is waiting to be placed on the card. I have since changed my method of payment to direct deposit, and I have been told from the unemployment office the company would have no issue moving the money to my account but i can not even talk to anyone in the company.
02/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89183
Web
my card number was stolen and used in the state of California in different cities since XXXX- XX/XX/20 totaling up to {$1000.00}. Used in XXXX XXXX, XXXX & XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX in XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX, XXXX California. My Card is from Way2Go XXXX card that is used in Alabama to deposit child support, XXXX XXXX is affiliated with them. I was never alerted of any miss used transactions that are from California and i live in XXXX XXXX.It was very hard for me to reach costumer service for Way2GO debit card that i called XXXX XXXX conf # XXXX and they stated they did not have me in any account so they could not help me. I finally was able to reach someone in Way2go Costumer service to stop and report stolen debit card number, they then transferred me to fraud prevention from XXXX XXXX and i made a report and they said they will mail be a dispute for all the transaction in 3 days and for me to fax it back with police report, then they will review it and let me know when i can get my money back. As a card that is from the State of Child Support i believe it should have better surveillance on the use of it and notify the consumer. I am out of {$1000.00} dollars and my identity has been taken from me and in terrible bind financially. I am very frustrated and upset with the whole system.
01/25/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MO
  • 65714
Web
On XXXX 2021 california child support loaded XXXX onto my card, my ex does not make regular payments so i never know if hes sent money or not. On XXXX XXXX, I was cleaning out old wallet and came across my XXXX and decided to call it to see if there was any money on it, it XXXX told me about a deposit of XXXX made to card on XXXX and there was only XXXX left on my card as of XXXX. when i tried to call customer service to dispute fraud charges and cancel card i was put on hold for over an hour at which time my card was down to XXXX every time ive called customer service i talk to someone new, one person told me to make a police report, which I did, another person i talked to because over a month had gone by and i hadnt recieved the fraudulant paperwork i needed to fill out and send back never came so i was told to make out my fraud report by hand and that it would speed up process, well agian i got no notice, i finally called customer service again only to be told they denied my claim not once but twice for conflicting info?? and the case was closed and theyre sorry nothing they can do about it. everytime i call and try to talk to supervisor im put on hold for well over an hour, they tell me there is no superviser on shift that they will have someone call me in 24-48 hours which no one does!! i know its only XXXX but that is alot of money to me and cant afford to just kiss it away! please help!!
03/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 082XX
Web
There was several fraudulent purchases on my New Jersey XXXX Support card in the total amount of {$690.00}. in XX/XX/2020. I had called Eppicard and spoke with fraud dept, a claim was opened and my card was cancelled. I had not received the questionnaire for the investigation for my claim nor receive my new card within 7 days so I called to obtain the status only to discover the papers and the new card were not sent. ( Please note every time I have called there has been a 45min-1.5 hour wait not to mention, many times the call is dropped. ) After much persistence I was able to have the papers and a new card resent. And only after talking to a supervisor did anything get accomplished. All of these purchases were made in XXXX XXXX and I live in New Jersey. The business that was involved in the puchases on my account has several bad complaints online for issues like mine. After submitting the paperwork I then discovered that my investigation was denied. When I inquired as to why, no one had a answer and said they will send a report of the investigation. The report had no information in it much the less as to why it was denied. .However they also sent a statement that contained all the attempted charges and there were many everyday.. This company Eppicard has told me that there is nothing that can be done because the case is closed yet it does not appear as though they did a proper investigation.
05/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 322XX
Web
On XX/XX/2020 I initiated a transfer of {$50.00} from my UI Way2Go card to my XXXX XXXX account. I entered my XXXX account routing # and account # on the Way2Go online banking site. On XX/XX/2020 transfer in the amount of {$50.00} was posted cleared. The {$2.00} transfer fee was charged and posted to my account. XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX - Cleared - this is the transaction information my Way2Go account has posted in my transaction history. I contacted my XXXX XXXX after waiting days and not seeing my funds being added. XXXX stated their company does not support incoming wire transfers established outside of the XXXX XXXX. Also stating the transfer would have been immediately rejected and sent back. XXXX said they have no record of any transactions or requests. I have repeatedly called the way2go customer service line spending hours talking to the automated phone system and never able to speak with a person. I am unsure which company posses or where my funds are. XXXX 's customer service has been very polite and has been trying to assist me to no avail. The Way2Go customer service hasn't respond to any emails, and hasn't been available over the phone. XXXX XXXX hasn't responded to any of my inquears as well. Conformation # XXXX The transfer amount was {$50.00} The Transfer fee was {$2.00} Chime online banking is backed by XXXX XXXX Way2Go Card system is backed by XXXX XXXX
09/27/2022 No
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • FL
  • 34655
Web
XX/XX/2022 I made a call to my XXXX XXXX debit card call center ( XXXX their phone number is XXXX, is a card issued by XXXX bank. ) at XXXX, I was assisted by a guy named XXXX and the call took 34 minutes, I called here because I was trying to send some money to my sister a couple times so she can take out and it didn't let me it was saying to call to the call center, and I couldn't cash it because I didn't have my card so I told him I didn't have the card right now so he literally deactivated my card and now that my card is deactivated my account is active, he didn't ask for approve to do this, i told him about my situation, there's a hurricane coming to Florida and I need to send this money to my sister for personal important reasons, and he literally deactivated it now I can't do nothing, I don't know what to do, he told me I could choose between 2 options, or go get a replacement to my work 's office ( which is closed right now because of the hurricane ) or ship it and it would take from 5 to 14 days, but none of those options would work for me, and I told him that, so he just didn't want to solve the problem, I just needed that money right now and now I can't do nothing literally. Then after the call ended I told him I wanted to take the survey and I don't know why but it wouldn't let me, it said something like " surveys are not available right now '' but I wouldn't doubt he did that.
07/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 33179
Web
during the covid-19 pandemic my state issued me a prepaid card to fund my cares act. the company www.goprogram.com never sent me card, or it was sent to a wrong address. the only way to access the program or order a new card, is to have the original card number, ( i never received a card so how can i know the number? ) ( i never received correspondence from the go program company, so how could i know my pin? ) All this same info is required when you call them, and if you do not have this info the system will hang up on you. You also need this info to do ANYTHING online, again i NEVER received a card, therefore, how do i know my card number? or even how would i be able to even set a pin? there is no possibility of any customer service, and there is money on the card that belongs to me, that i need! i can not access this government money. I can not speak to any one, i was able to switch my payments to direct deposit, but not before payments where added to that card, i need that money i need a new card, i have sent a hand written letter to the company weeks ago, with no response, so i need to file this complaint, i am worried about other citizens that can not access the money, due to clerical errors and disregard for human customer service at this company " Go Program '', i implore you to try your self Call XXXX, try to see if you can speak to someone regarding a lost card. you won't
04/25/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • PA
  • 156XX
Web
I contacted my local domestic relations office earlier this month due to a relocation and change of address on my EppiCard. When I reported my new address to the caseworker, it was entered incorrectly days later by the caseworker to EppiCard, so I THEN had to e-mail the correction to the caseworker. The correction did not occur for several days. I used my EppiCard child support card on XX/XX/2020 to make a purchase and withdraw money from the account. Today, on XX/XX/2020, I attempted to use the card to make a purchase of milk and other grocery items for my son but was declined twice. I double checked the EppiCard site. The card was marked EXPIRED on the EppiCard site. However, my card does not expire until XX/XX/2020, which is indicated on my account and on the card. I have been on hold for over 2 hours with EppiCard, which the website states has customer service available 24/7. There is no other form of contact besides the customer service number, which is also for lost/stolen cards. I had not been contacted prior to the card being listed as EXPIRED, nor have I received a replacement card in the mail. My mailing address is up to date - there is no reason I would not have received communication. I am to receive a child support payment next week that I will have NO access to due to this mistake, and I am in dire need to access the money to pay bills that are immediately due.
10/29/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 31406
Web
I made a purchase online for 2 bottles of facial cream from a company called XXXX sometime at the end of XXXX XXXX which clearly stated it costed {$12.00}. After using the phone system for Georgia 's child support XXXX on XXXX i noticed XXXX unauthorized charges. It took this long to catch the charges as this company does not provide any kind of statements and i have been locked out of their online system without any assistance to get back on. I immediately called to start a fraud claim the same day. I was given an XXXX # for the company XXXX XXXX XXXX who i called immediately on XXXX as well. After asking them to cancel my account XXXX cancellation # XXXX ) and to stop their fraudulent charges they stated in order to be reimbursed i would have to call back with the bank. After filling out the paperwork XXXX sent and waiting i received a notice on XXXX from XXXX that they could not find where an error occurred. I was told when i reported the fraud to XXXX that there was probably something in fine print about subscribing to something. Whether that 's the case or not, that 's the definition of fraud. Deceiving to gain monetarily. As i stated to XXXX, i did not receive any products, services, or emails from the fraudulent company ( XXXX ) besides the initial purchase for 2 bottles of facial cream that clearly stated {$12.00}. I could not even find a website for the company online.
09/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 731XX
Web
It came up that there was over {$1000.00} gone from my account. I called and spoke to the people from the unemployment go card. This person was only able to get a hundred and some dollars off and there was a freeze on the rest of the money that my account was frozen. So I go from a long time not being able to use my card have to get a new card. Just to find out now they say that money that was frozen there's no record of it. supposedly has taken almost {$200.00} off and then over {$800.00} that was supposedly Frozen they say they can't find. I had to file a fraud claim I did I was able to tell them my exact last purchase.I was sitting there talking to them on the phone looking at my card website money was being taken off of it when they told me it already been canceled.I told them that there still money being taken. I have gone around and around so much with them I have filed two fraud claims. I have got nowhere .Then the last person I spoke with was completely rude and told me that I was supposed to file a police report within 24 hours I was never told this and he says '' wouldn't you if you lost a cell phone ''. I've never had to deal with anything like this obviously I need the money or I wouldn't be on unemployment. My money has been stolen either by this company or somebody else and they will do nothing about it. They say they have no record of this money that they froze
08/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 301XX
Web
My go program card for my georgia unemployment was used without my knowledge or permission by someone to purchase a hotel in XXXX company name XXXX XXXX XXXX for {$180.00} on XX/XX/2020. I filled a claim with the card issuing company for the go program minutes after I received the alert. I filled out all the paper work they needed and requested and faxed it back to them in the time frame they wanted I was suppose to have gotten a credit on the 10th day for the stolen money on my government issued card. That was 3 weeks ago I have called them numerous times I will include all the papers and phone records later if I can. But I have received the run-around since filing the claim I have been hung up on twice after sitting on hold for over an hour each time. I have set on hold a total now of 16 hours since the claim was filed. And still can not get any information. I received a letter from go program today stating the merchant had refunded the money on XX/XX/2020 I don't know what that was but I didn't file the claim nor was the purchase made untill XX/XX/2020 and I definitely did not receive any refund. I believe the card company has made this fraudulent charge to keep the money I have researched cases like mine occuring numerous times with this card/bank issuer.I want to know what I can do to get the money back that was stolen from my account via this {$180.00} fraudulent charge.
09/07/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • GA
  • 30068
Web
I worked for XXXX XXXX from XXXX - XXXX. While there I contributed to a Healthcare Spending Account in Benefits Wallet. I recently became aware through a tax form that I still had a balance in that account - unbeknownst to me. I have for months now tried to contact Benefits Wallet to get access to these funds and have suffered through what i believe to be intentional impediments to delay their clients from accessing their funds. 1 - Terribly long hold times - their customer service hold times are 20+ minutes- thus dissuading me and likely others like me from getting the support they need to use their HSA 2 - Maintenance Fees - They have been charging monthly maintenance fees all this time equivalent to 5-6 % of the account balance 3 - Although they had my mailing address- they never sent a message noting that my account is accruing fees and hasn't been used. Shame on them. They're earning interest from using my funds for 3 years AND on top are charging a maintenance fee. Their business practices need to be scrutinized. As I type this I'm on hold ( XXXX XXXX so far ) - trying to get access to my account - apparently since the account was setup with my XXXX XXXX work email and phone ( which i no longer have access to )- i have to jump through months of hoops to get access to my funds. This is a scam- they have XXXX incentive to help me and others like me and it shows.
01/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • WI
  • 54901
Web
Current I have An Wisconsin Pre Credit Card. In Which I receive Child Support On. I Have This Item For Many Years With out an Problematic Prior. Then And Now, I only Receive, If I'm Lucky, Less Than {$10.00} an Month. ( Child Support ) Usually, theres Below Amount Monies Located On this Card. Recently, I noticed That My Card Is Over Drawn. As Of These Past Few weeks, Days, Amount Has been Going Higher. Currently at an Over Drawn at {$27.00}, And Climbing Higher. Footwork I've been Doing Of Trying To dissolve This Matter Has Been Nil. First, I contacted Child Support Office In XXXX, WI. ( XXXX ), Unfortunately, Of an Matter Of This, There Was Nothing They Were able to Do, They Suggested To Call The Number In the Back Of The Card. Which I did, Right away. Because Of an XXXX XXXX XXXX. In which they Were Located In Ohio. I wont Waste Your Time Of The Amount Of Times That I called, Within Last Thurs-Friday, And Monday. Called Ohio-Nothing They Can Do, It was an Wisconsin Case, Sent Me Back To WI., Which I just Got An general Infor Line, No Humans, Back To Ohio, I wasn't In there System, Or The other Rep. Said My Social Was In their System. Actually One Other Rep. Found Me In their System, Was trying To answer My Question. Was on Hold for 36 Minutes - Hung Up. Patience 's Were Done. Back and Forth In the state Of Ohio. EPPI Card Inc. Did Not get any Answers
10/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 085XX
Web
On XXXX XXXX a representative, " XXXX XXXX XXXX '' at XXXX sold me " health Insurance '' on behalf of XXXX XXXX. Upon reviewing the policy I realised that XXXX " XXXX '' misrepresented the product that was sold to me, this was not health insurance but rather Supplemental Health insurance. I contacted the company on XX/XX/XXXX, I contacted both XXXX XXXX and XXXX XXXX and requested cancellation of the said product. The policy clearly stated that I had 30 days to cancel. I have several emails between XXXX XXXX and myself requesting this cancellation. On XX/XX/XXXX, I notified XXXX XXXX XXXX about this issue, and asked that my XXXX be cancelled and a new one issued to me because I did not trust this merchant. On XX/XX/XXXX a payment {$440.00} to XXXX XXXX was charged to my now cancelled card and then reversed on the same day. Although I did not provide XXXX XXXX or XXXX with my new card, a payment of {$440.00} was charged to my new card on XX/XX/XXXX. I did not authorise a payment on XX/XX/XXXX. I have disputed this with XXXX XXXX and received a letter stating that there was no error and will not be making an adjustment and I will need to speak to the merchant directly. The merchant claims they did not receive this money. I have attached my correspondences to all parties, XXXX, XXXX and XXXX. Thank you for your usual prompt attention and the great work you do.
02/10/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • XXXXX
Web
I have contacted the fraud department around XX/XX/XXXX for Eppicard for my NJ XXXX support. They cancelled that card and issued me another card. I called them XX/XX/XXXX to inquire why my account was negative and that's when I was informed that they took the funds back they had credited for those fraud charges, I went to the XXXX Police barracks, XXXX XXXX that same evening to file my report. They denied my claim as they stated " conflicting information '' but after reading many reviews on Consumer Report that is their standard format go to excuse for all of us. I have filed a police report with my local XXXX Police, # XXXX. They, Eppicard never told me to do that initially and they did in their denial letter. Which is now completed. I am not holding out hope but this seems to be very common for them as they do not protect us, their consumers or help to really rectify the problem. My next step is to file a report with Federal Banking Commission. I have several charges for three different XXXX 's XXXX hours away from my home that I do not shop at. I have a XXXX 10 minutes from my home. Charges for a XXXX XXXX XXXX XXXX in XXXX XXXX California, XXXX XXXX. These are not my charges and will be more then happy to send you my statements that the Eppicard could have referenced to see my shopping habits if their Investigation Department actually did the job.
02/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • ND
  • 58103
Web
I received a Go Program VISA Debit card from the state of ND in XXXX or XXXX of XXXX when I started unemployment ( effective XX/XX/XXXX ). Once my claim went through, the card worked fine and I had no issues. I went off unemployment near the end of XXXX, XXXX. On XX/XX/XXXX, I went back on unemployment, instead of using the existing Go Program VISA Debit card, I was issued a new card. Now, when I log into my account on the Go Program website ( www.goprogram.com ), I'm not able to see my current balance or make transfers. It appears as though my online account is associated with the old card and there's no apparent way to change it or add the new card. I've called Go Program customer service ( XXXX ) three or four times with no results. Each representative I've spoken with does not speak English as a first language and has had a difficult time understanding my problem. When the light bulb finally goes off, they say it's an easy fix and put me on hold. After holding for what seems eternity, they come back and say that they can not fix the problem but that someone who can will call me back within 48 hours to a week. I've never received a call back. This is the worst customer service I have ever experienced and is unacceptable. Please look into this issue so that others after me do not have to suffer through a similar experience. Thank you. XXXX XXXX XXXX
10/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MS
  • 39194
Web
On XX/XX/XXXX the Illinois disbursement unit sent a payment of XXXX to Way to go card and also on XX/XX/XXXX XXXX. The monies never came to my card. I contacted the disbursement unit and which they assured it went to Way to go. I have called Way to go from XXXX XXXX up to XXXX XXXX today XX/XX/XXXX. I've spoke with over 10 different reps, transferred to level 2 several of times. I guy told me that my monies was sent to XXXX XXXX and he thinks my account was hacked and went on to say he had the routing and account number and someone must got a hold of my personal information. So he transferred me to the fraud dept and no one never answered after being on hold for a hour or more. I spoke to another rep around XXXX and he said I need to go to the local office, mind u I haven't lived in Illinois in 3 years. I explained I live in Mississippi and that my payments have been fine for many years. They are telling me that someone opened up direct deposit and that's where the money went and they aren't able to replace it. The disbursement unit sent monies to them and they sent it to a direct deposit and not my card, but last month there was no problems. Way to go keeps giving me the run around and telling me to contact ILSDU and XXXX XXXX office when clearly they are the ones who messed up and are telling me they can't do anything and constantly transferring me.
10/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19142
Web
On XXXX XXXX I discovered my PA Eppicard had been compromised. I reached out to Eppicard and its been horrible dealing with the representative at this company. Im on hold for hours and hours, hung up on and giving conflicting information. Ive submitted in all necessary documents within the requested timeframe and have not been given a provisional credit. XXXX XX/XX/2020 I call in concerning another issue and the representative mentions that there has been no decision made on the provisional credit by the investigator. I advise the representative thats not my reason for the call however since he mentioned I asked how long does the investigator have to decide on if a provisional credit will be issued. The representative explained there is no time frame. I asked to speak to a supervisor because that is not what was explained to me by a level 3 supervisor on XX/XX/2020. She explained that they had until end of business on XXXX XXXX to give a provisional credit. I need to have this resolved. I need to be given correct answers. Per Regulation E, I thought banks had 10 business days to issue a provisional credit. I asked to speak to a supervisor on XXXX XXXX and was transferred to a supervisor by the name of XXXX. Somehow while speaking to XXXX her call disconnected and even though the company has all my contact information there was no return call from XXXX.
06/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 339XX
Web
On XX/XX/2021 I logged into my Way2Go child support card and noticed a fraudulent transaction out of XXXX California for the amount of {$3.00} used on XX/XX/2021. I immediately called Way2Go customer service and filed a dispute and ordered a replacement card, and notified Way2Go customer service that I have never been to California nor do I know anybody in California nor have I purchased anything in California. So much to my disbelief, I logged into my account and saw that the same company attempted to use my card again on XX/XX/2021, and even more devastating they used my card AGAIN on XX/XX/2021 multiple times also in XXXX California totaling over {$63.00}! Extremely frustrated I called Way2Go over and over demanding answer how a card that I reported weeks earlier keeps on being used over and over in a state on the other side of the country than me! I never got answers but I got a dispute packet and I filed a police report. On XX/XX/2021, Way2Go had the audacity to deny my claim as fraud and refused to refund any of my money. I called the police in XXXX California and the police there found the actual video surveillance of the criminals that were fraudulently using my card information at XXXX! I then contacted Way2Go with this breaking evidence and they refused to reopen my case or refund my money. I will be getting lawyers involved over this!
09/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 23112
Web
I called on XX/XX/2021 and reported XXXX charges that I have attempted to cancel for years. I was advised by Conduent that I had to cancel my credit card and they would waive the fee because the only to challenge the merchant is to complete a fraud report and change my card number. I advised the rep that I refused to pay the fee because it was the bank that decided to change my card number and she advised me the fee would be waived. After checking my statement and calling the call center on XX/XX/2021 I was notified that the fee would not be waived and there was nothing that can be done about it. This is deceptive and misleading. Also the denial of a disputes claim and being forced to file a fraud claim is violating the terms and conditions that I agreed to before I began using the card. I have also not received the documents nor the credits for neither the fraud or dispute claims. I am a requesting the documents for all my claims, the replacement card fee to be waived and the credits for the charges that I have been charged. As a government program to provided child support it is a shame that I have to go these measures to protect the money that I had to fight to receive for my children. I have not made a claim on this card since I have had it and to be treated unfair is shocking. I believe I have been discriminated against.
08/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OK
  • 74136
Web Servicemember
I live in Oklahoma and due to Covid 19 lost my job in late XXXX. I began collecting unemployment benefits and requested the funds be direct deposited to my XXXX XXXX checking account. All was fine until a month ago when unexpectedly the direct deposit stopped and funds were simply loaded onto my Go Program debit card. In the past month I have phoned their customer service department at XXXX. The first time I spoke to a CSR they verified my bank account info and said my bank rejected the payment. I then phoned my bank and was assured my bank account info was accurate and the file showed no attempt of a deposit. I called Go Program a second time and was told the office temporarily halted direct deposit and suggested I phone back in a week for an uodate. On my third call the automated system warned me I would be charged a fee if I spoke to an agent more than 2 times in a 30 day period. I waited and spoke to a csr who stated something was wrong with my direct deposit. They didn't know what specifically or when I could expect resolution and suggested I phone back in a week. I placed my 4th call on XX/XX/XXXX. This agent told me direct deposit was no longer being offered. I pressed her for explanations and details but she claimed to have no additional information and this issue affected everyone in my state on unemployment.
12/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 95377
Web
In early XXXX i tried using my Way2Go card ( child support ) after not having previously used for a month and it was declined. Which led me to check my transaction history and balance. To my surprise there was a XXXX balance. Mind you, there was {$800.00} that i had expected to be on my account due to not havent had used this card for a month. I immediately called customer service and opened a fraud claim. They gave me a claim number and proceeded to send some paperwork in mail. I received the paperwork in about a week. I immediately filled it out with transactions that did not belong to me. Which were all overseas in the XXXX to a merchant named XXXX another called XXXX XXXX. I noted exact dates from when these companies received payments from my account. A total of {$800.00}. Customer rep told me they would credit my account after 10 days after they received paperwork. A month later i called them since no credit was made to my Account and they stated it was still under investigation. I waited 2 more weeks and called today and they said it was denied and claim was closed. I am begging for some help in reopening this claim. I have two small children and in a middle of a pandemic i do not have enough income coming in. {$800.00} that was taken from my account is crucial for my children right now.
01/29/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 45331
Web
On XX/XX/XXXX I discovered that someone had purchased {$500.00} off of my child support card through a company called XXXX. I called the customer service number on the back of my card, was transferred to the fraud department and a started a claim to get my childs money back. I closed the card and received a new one in the mail. I also received all of the fraud paperwork to fill out, which I did and sent back in. On XX/XX/XXXX they refunded my childs money back, saying that it was temporary until the investigation was over, which would take 45-90 days. On XX/XX/XXXX I noticed that they did a debt reversal and sent the {$500.00} back to the company. Ive called the number on the back of my card. Ive called XXXX XXXX, which is the bank that eppicard is through. Ive tried getting ahold of the company in charge of the fraud department, Us Direct Express. On the phone for over 5 hours on hold, and the only person I talked to was from XXXX XXXX who told me that he talked to an agent with the fraud department eppicard uses who told him that I would only be on hold for 2 minutes, he transferred me and 30 minutes later I was still on hold. Ive even tried getting ahold of the company that the purchases were made through, and the phone just rings and their live chat doesnt work. I just want this resolved.
10/13/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • WI
  • 53090
Web
On XXXX/XXXX/2016 I attempted to use my eppicard and it was denied. I later found out over $ 700+ had been taken out of my account through fraudulent activities. I immediately contacted eppicard to report the fraudulent claims. It took two days and hours on the phone because no one would pick up the call. I sat on hold for hours after being re-routed multiple times. I finally got someone on the phone after an hour and gave them all the info. They then transferred me and I had to give all the info again. I was told they would send me a form and I would need to fill it out and return it. Then I would have my money returned to me within a couple of weeks. The form arrived, I filled it out and returned it. I have still yet to receive my money back. I have made multiple calls to eppicard to find out where my money is and have been repeatedly hung up on by the system or sat on hold for so long, my phone has gone dead, or I have had to hang up. Most recently I call and it took me recalling the customer service number for 25 minutes to finally be transferred to a XXXX person. The system would hang up on me if I did n't answer the prompts correctly. Once transferred, I remained on hold for 85 minutes until I finally had to hang up. I still have yet to get my money back or speak to anyone live about it.
04/17/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73107
Web
I filed my first unemployment clam on XX/XX/XXXX. It says that your card will be mailed out the first week you clam for benefits and it will take 7 to 10 days to receive in the mail. On XX/XX/XXXX i received a email saying that my replacement card is on the wat depending on the time and day tracking info be available. There was no tracking number or how it was mailed. XX/XX/XXXX i called was on hold 2 hours and hung up on. I try to contact via email or wedsite and cant because i don't have a card number. XX/XX/XXXX called 4 times got hung up after i finally get thur the 5 min automaton system. On the XXXX try i finally got put on hold for 2 hours and got hung up again. On XX/XX/XXXX called and was on hold for 1 hour and got thur to talk with someone. They told me i should of received my card the day befor and adviced me to wait to see if the card came that day. It did not come so it tried calling same day and yet again on hold for 2 hours and hung up on. XX/XX/XXXX, and XXXX same thang on hold for 2 hours and hung up on. Its very frustrating because i lost both jobs due to covid-19 and i have no money to pay my bills but i have over 2,000.00 from unemployment but can't get my money because i have not received a card and can not get a hold of the company to let them know i haven't received it.
09/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 749XX
Web
My Card was stolen and all the money was used off of it. I reported the card stolen and ordered a new one. The card company then transferred me to the transaction dispute department and after 4 hours on hold the call hung up on me. I've called repeatedly to fix this issue and after hours on hold it hangs up and I never get to talk to a agent. Card was stolen a second time. Same issue as before XX/XX/2020 ATM Withdrawal/XXXX XXXX XXXX XXXX Ok/XXXX/ {$100.00} XX/XX/2020 ATM Withdrawal/ XXXX XXXX XXXX XXXX OK/ XXXX {$200.00} XX/XX/2020 ATM Cash withdrawalXXXX XXXX XXXX XXXX XXXX OK/ XXXX {$43.00} XX/XX/2020 ATM WITHDRAWAL FEE/ XXXX XXXX XXXX XXXX OKXXXX XXXX {$0.00} XX/XX/2020 PURCHASE/ XXXX XXXX/ XXXX OK/ XXXX {$32.00} XX/XX/2020. XXXX XXXX XXXX XXXX OK/ XXXX {$74.00} XX/XX/2020. XXXX XXXX XXXX XXXX XXXX/XXXX OK/ XXXX {$47.00} XX/XX/2020 PURCHASE/ XXXX XXXX XXXX/ XXXX FL/ XXXX {$28.00} XX/XX/2020 PURCHASE/ XXXX XXXX FL/ XXXX {$28.00} XX/XX/2020 PURCHASE/ XXXX XXXX XXXX {$27.00} XX/XX/XXXXPURCHASE/XX/XX/XXXXXXXX XXXX OK/XXXX/ XXXX XX/XX/2020 PURCHASE/ XXXX XXXX XXXX XXXX OK/XXXX/ {$20.00} XX/XX/2020. PURCHASE/XX/XX/XXXXXX/XX/XXXXXXXX XXXX OK/XXXX/ {$7.00} Everyday I have called my card company, been on hold for hours at a time and it always hangs up before I can talk to anybody
10/17/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IN
  • 469XX
Web Older American
I filed a claim for unemployment in Indiana my request was grant by XXXX unemployment and by my employer to pay the claim XXXX. My first 7 days was a waiting week. XX/XX/2019 - XX/XX/2019. the 2nd week XXXX I filed my claim on XX/XX/2019 and was paid {$390.00} on XX/XX/2019. 3rd week I filed my claim on XX/XX/2019 and was paid {$390.00} on XX/XX/2019. The 4th week I filed my claim on XX/XX/2019 and was paid {$390.00} on XX/XX/2019. I contacted the Eppic.card company when my first posting on XX/XX/2019 for pay to make sure they had all the information for my debit card they said yes and that my card would arrive in 5 to 7 business days. On the 6 Day I contacted them again because now I had 2 pays in their accounts and no way to get my money without the card. The man started asking me a lot of questions from Eppicard company and transferred me to another agent and that agent said they had to block my card because I didn't answer the question correctly about using the card. The XXXX unemployment personel corrected this problem. I now have 3 pays in my account, and Eppicard company is saying that it takes 7 to 10 business days to receive my card. they are holding my money {$1100.00} Why is it taking so long to get a cards XX/XX/2019. WAITING. Eppicard Phone # XXXX XXXX ) XXXX ( RIDICULOUS )
12/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • ME
  • 044XX
Web
I received a tax refund from the State of Oklahoma in XX/XX/2019 in the form of a Way2Go MasterCard. I was unable to login to the website but was able to activate the card via toll free number. Eventually I contacted customer service after long holds and they told me I couldn't login because my SS# was incorrect on their server. They told me the number showed as XXXX where the last 4 digits were the only ones correct. I was finally able to login using the incorrect SS# and was able to transfer what was left of my refund to my personal checking with my home bank. In the process of trying to rectify this issue, XXXX charged the card $XXXX four times for check my balance. Nowhere does this company disclose a balance check fee of $XXXX a whack that I can see when calling their toll free number. I have called to dispute the charges and tried disputing them online. I am unable to select any of the charges to file a dispute online even trying with two different web browsers. I have called the toll free number on the back of the card twice. Yesterday XX/XX/2019 I was on hold for more that one hour with no response. Today, XX/XX/2019 I am currently on hold waiting to get help and the timer on the call is now 48' 20". Thank you for your help. This is a matter of principle.
11/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 23803
Web
Hello, I have contact way to go multiple times and have not had my issues resolved. Someone used my card and purchase XXXX worth of merchandise. I contact way to go they canceled my card and sent me a new one. They also sent me a fraud form, tired to fill it out but need information about when the issues happen. Contacted the company to get the dates because I no longer had my old card because it was reported loss or stolen. They stated they where going to send me the statements never received them and the time has passed to get my money. Than for some reason they cancelled my new card that I was sent and told me I had to send proof that it was me. Sent proof received on XX/XX/XXXX get a response on XX/XX/XXXX stating everything was approved to contact company back. Called on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and on XX/XX/XXXX after numerous hours of waiting on the phone I received a lady and she hang up so I called back and get XXXX and he help me he told me he could not find my claim or that I had sent anything in. I proceeded to read the email that I received and than he told me the case number I had was wrong and he give me a new case number and I havent not received a new email since and we I call I keep getting the run around about money.
10/18/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 088XX
Web
DEAR SIR/MADAM, I RECEIVED OKLAHOMA TAX REFUND AS A DEBIT MASTER CARD, A XXXX CARD, END OF XX/XX/2018. I ACTIVATED IT AND THE THE TOTAL AMOUNT THAT OKLAMHOMA REFUNDED WAS {$370.00}. HOWEVER WHEN I WENT TO USE IT I COULD ONLY USE {$370.00}. THUS, I CALLED MANY TIMES TO GET MISSING XXXX REFUNDED. I NEVER CALLED TO GET THE BALANCE ON THE CARD, BUT THE COMPANY HAS A SCAM THAT EVERY TIME YOU CALL THEY CHARGE YOU XXXX, EVEN THOUGH YOU DO NOT WANT THE BALANCE. SO JUST TO SPEAK TO A REPRESENTATIVE YOU GET CHARGED XXXX, THIS WAS NOT NOTIFIED TO ME WHEN I RECEIVED THIS DEBIT CARD FROM OKLAHOMA TAX REFUND. THIS IS THE FIRST TIME I HAVE RECEIVED THIS TYPE OF DEBIT CARD. MY LAST CONVERSATION WAS WITH A SUPERVISOR NAMED XXXX XXXX XXXX ON XX/XX/2018 WHO SAID I WAS REFUNDED XXXX ONCE BUT NOW I HAVE A NEGATIVE BALANCE BECAUSE I CALLED SO MANY TIMES, SINCE EVRY TIME I CALL TO SPEAK TO A REPRESENTATIVE THEY CHARGE XXXX CENTS. XXXX XXXX OWNS XXXX XXXX, THE NUMBER OF XXXX IS XXXX, THE NUMBER OF XXXX IS XXXX. PLEASE ASSIST ME SO THE COMPANY SENDS ME A CHECK FOR XXXX, THEY SHOULD CLOSE MY ACCOUNT AND MY CARD. I ASKED XXXX TO DO THAT BUT SHE WILL NOT CLOSE MY ACCOUNT, SHE SAID SHE WILL CLOSE MY CARD BUT WILL NOT SEND ME EMAIL OR MAIL VERIFICATION THAT THE ACCOUNT IS CLOSED.
04/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MI
  • 48180
Web
I finally received a child support payment from the State of Michigan after 9 years and it was deposited onto a Way2Go prepaid card. I was able to use the card for 24 hours then every single transaction for the next 3 days was declined. I have not been able to get anyone to resolve my issue. After 9 years I still am not able to use these funds for my children and apparently no one that works for this company can figure out the issue either. After 3 days of calling the 24/7 number listed on the back, I STILL can not use the card and the issuing bank says the card was white listed and no locks are seen on their end. Idk why the State would use such a shotty financial institution but Im sure its to inconvenience anyone involved in their system. Im not sure why the company can falsely advertise availability but I have numerous calls to the company recorded where they just hang up or the number on the card that has absolutely NO ONE to talk to as far as a human being. The State of Michigan is not answering the phone where the card was issued and I dont think people should have to wait weeks to use their own money. A class action suit is definitely needed to compensate all the consumers with lost time and frustration. This service is an absolute joke.
12/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 731XX
Web
Not only did they fail to file my disputes when I submitted them they have been extremely rude and volatile towards me. I called back to check them and that's when I had to resubmit them and they denied them. These charges were blatantly fraudulent. Ordering pizzas in other states and using XXXX pay to someone I don't know. I've spent hours upon hours on hold and speaking with incompetent employees that all give me different answers. I've escalated these charges 3 or 4 times without any investigator calling me to make a determination. Today I found out they closed my escalations because I have failed to provide any more information regarding these charges. Unbelievable ... .How can a company exist with such unethical practices. Not only exist but represents our government assistance. I've never been treated so terribly by a company that is supposed to represent me and my interests. I was the one stolen from and now they've turned their backs on me without my voice being heard. I don't have the exact information in front of me of the dates and amounts but I know 3 pizza deliveries in other states at the end of XXXX I think, a XXXX pay to someone I don't know, and others which I would be happy to gather the information necessary to complete this.
09/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74403
Web
I get hung up on multiple times and told that someone in escalations is refusing to escalate this and then I was lied to by this company and told at first my unemployment program was the one taking my funding back but after a long understanding the compliance manager got back with me and tried to act as if I forgot about the false dispute put on account and false hired customer service agents acting different roles I consume our personal info to transfers out the funds from the account when I know we shouldn't have to give all this personal information.This is ridiculous with all that is going on there's no way my account or me and my child should have to suffer due to some female within this company having insecurities and disliking of XXXX XXXX XXXXXXXX and than to contact me and state that in the comments that funds were being transferred to redlining credit funding is ridiculous Yes I have called for about a year and all my unemployment benefits is disappearing I was told that all funds were being transferred to redline credit funding and also the customer service agents is very rude and nasty and refuses to help with this issue I'm now looking into civil suit against the company for discriminating my account purposely and still is
11/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 329XX
Web
On XX/XX/2021 I was arrested in XXXX XXXX jail and I was incarcerated until XX/XX/2021. During that time my XXXX unemployment card way2go card had {$2800.00} on it. Someone I used to rent a room from stole my card info and used it numerous times at XXXX XXXX XXXX and XXXX to pay bills and make orders in their own name and also claim my weeks while I was in jail. When I was released on XX/XX/2021 I discovered that my card was used and I reported it to the way2go card and them filed a claim and also made a police report to the XXXX XXXX XXXX XXXX XXXX. I followed up several times with the way2go fraud department to make sure they received all info I sent in and was told yes and then around XX/XX/XXXX XXXX was told it was denied due to them not getting the police report and proof of incarceration papers I sent and to resubmit to possibly reopen case and then was told that was also denied. They made the mistake by not giving me the info that they didn't receive my police report and proof of incarceration papers when I was told they did so the investigation was missing important documents made to do a proper investigation I lost {$2800.00} and my weeks were claimed the proof was I was in jail and the person paid personal bills with the card
05/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OK
  • 73034
Web
EPPICard also known as Conduent, Inc is the company that handles the Child Support Services payments for the State of Oklahoma. There is no option to receive Child Support Services through any other means. A few weeks ago I received notice that my card had declined on an autopay. Considering I never use the card except for 2 autoplays, I found it suspicious. I attempted to login to my online account only to find the password had been changed, signaling to me that the EPPICard system had a security breach. After resetting my passwords, I login to find over 50 fraudulent charges that would have been flagged by any other card servicing company. I called EPPICard and was told I would be mailed a form to fax in. I never received the form. I called another 5 times a week later. Every time I attempted to resolve the issue, I was hung up on or disconnected. Each call lasted between 25 and 55 minutes. Furthermore, their account verification over the phone puts the consumers personal info at risk. They ask for far too much personal information, including, your full Social Security and text verification over the phone which is a common request of scammers. Currently the issue is unresolved and I have made every reasonable attempt possible.
11/13/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 73069
Web Servicemember
XXXX and XXXX Ten fraudulent charges made on my card. Five charges were for XXXX and five charges were XXXX ( foreign transaction fees ). I called the Go Program Card customer service twice to alert them that these are fraudulent charges that I did not make. Both times I was told there is nothing they can do about it until the charges post. This means I have to wait until my money is stolen. They will not stop my money from being stolen. They will not stop the payments from posting even though I have informed them they are fraudulent. This pre-paid card we are forced to use for unemployment is supposedly backed by Master Card ... what good is that is they do not employ the same security and fraud assistance as Master Card? I didnt ask to be laid off and I certainly did not ask for a prepaid card for my unemployment but we arent given a choice. It makes no sense why they would wait for my money to be stolen before taking any action. Any other legitimate card prefers to stop the fraud before damage is done. They never should have authorized the charges in the first place. All financial institutions would flag it after the second identical charge and not allow 10 of them. This Go Gard company is assisting in the theft of my money.
11/21/2019 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • GA
  • 30253
Web Servicemember
Hello my name is XXXX XXXX, Im a consumer card holder of the EPPICCard this card in particular gives my family XXXX XXXX which helps me take care of my children, however my card was comprised on XX/XX/2019, my starting balance was XXXXas of XX/XX/2019 I used my EPPICdebit card for some purchases to pay some bills, in the amount of XXXX, Which left My EPPIC card balance as XX/XX/2019, XXXX. If added together the amount would would be the same exact amount from the beginning of the EPPICCARD, as of XX/XX/2019 my card had been completely compromised the amount left on my card was ONLY XXXX, My EPPIC CARD was lost in XX/XX/XXXX also, they replaced the the card But not the money lost on the card, After being denied the funds not returned to my card So I did my own advocacy and research on behalf of my children and self, I understand that I am not the only consumer that has had fraudulent reports for the EPPICCard merchants, current management company has been fradulent reports to EPPIC Card consumers. This called Bambozzled, you can research on EPPIC CARD Complaints.com. Thank you for considering my complaint. I only been waiting for my XXXX XXXX payment for over 21 years, now it has been compromised, and no one is willing t
02/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30117
Web
I was approved for 39 weeks of XXXX benefits and only received my 11 weeks of payments, or 11 deposits, on my card. My XXXX benefits went into effect on XX/XX/2020 and I havent received a payment since XX/XX/2020. I was also approved for LWA assistance payments which were only 3 I was eligible for but it added up to over {$900.00} and I cant find that money anywhere. They said that it was direct deposited to my account that I had listed on my profile but all my XXXX payments were rejected and had to be reprocessed and put on my go program card but I still havent received any payments of any kind since mid XXXX and I have tried to call the department of labor and I would be put on hold sometimes for 4 or 5 hours just to be disconnected and Ive repeatedly emailed them to no avail always getting the same response of for me to send my info and confirmation number and they would look into it but then I wouldnt hear anything for 2 or more weeks and then Id get the same preprogrammed message. Im so frustrated and almost dead broke and my bills are pilling up and Im slowly losing XXXX XXXX I started for the ground up. Please tell me what I can do to get my back payments and who I need to talk to about it if youre unable to help
08/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37934
Web Older American
My husband XXXX a TN XXXX XXXX XXXX member ) passed away in XXXX. My widow benefits for XXXX XXXX were subsequently placed on a prepaid debit card rather than direct deposited into my bank account. This has since been corrected and my XXXX payment was received in my account but I have yet to receive the card for my XXXX payments. At the direction of the TCRS, I contacted the prepaid card XXXX on at least 5 occasions ( XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) and each time I've been told a replacement card has been ordered and I should receive tracking information via email and the card within a few days. The card never arrives. When I call back we go through the same steps over and over again. I'm a XXXX XXXX XXXX widow on a fixed income and these funds ( $ 470+ ) would certainly help cover my bills. I'm at a loss as to why they are failing to send the card after promising to do so multiple times. I've contacted TCRS as well and they've advised me to work with the card administrator since they do not control this! Please help. I feel like I'm being taken advantage of during this difficult time and don't know where to turn. Thank you in advance. The company name/website is XXXX and the number I call is XXXX.
08/19/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NV
  • 894XX
Web
Hello I have issues with the way2go program which is with XXXX XXXX I receive my weekly unemployment on the card. But for the last 5 weeks my account has been suspended due to fraud which they are saying they are unable to verify my identity. I sent in my id. Social security card, birth certificate, w2, and also documents from id.me that my identity was verified. I had to sent that account up in order to file my unemployment. I've contacted way2go customer service everyday for help im on hold for hours and they transfer me to the fraud department then they tell me to send my documents to id@conduent.com which I've done at least 10 times. Then they told me they couldn't verify me and to call and my local social security office i to get a consent based process and I did they told they had no idea what i was talking about and told me to call the unemployment office and I did they told me my identity was already verified and there should be no issues I called way2go back and told them that they told me they will let me know.Im still locked out of my account and I can't access my money I haven't been able to for 5 weeks now. This is ridiculous I've done everything they have asked and im still getting nothing to fix this.
05/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • VA
  • 24501
Web Servicemember
On XX/XX/XXXX my debit card was charged {$99.00}. I started a dispute on XXXX XXXX. My card was issued a Provisional credit adj. of {$99.00} on XXXX XXXX. On XX/XX/XXXX there was a reversal debit adj. for {$99.00}. Then a reversal credit was put on my card for {$99.00} on XXXX XXXX. Once again in XXXX XXXX XXXX XX/XX/2021, a reversal debit appeared .It was for {$99.00}. On XX/XX/XXXX a Provisional credit adj. of XXXX. Finally on XXXX XXXX, the last provisional debit was charged. The only {$99.00} charge that even indicates a false merchant name was the very first charge on XX/XX/2021. It says XXXX XXXX XXXX The denial letter was sent to me in XX/XX/2021. It just states that I do have a XXXX account. I told them I had an account, but it is not a paid account. I tried to have it refunded from XXXX, whom reaffirmed, I had not made a purchase ever from them. I made 11 claims with XXXX to no end. XXXX did not take my money, but the Way2Go card says I have to get refunded by XXXX. I want all {$99.00} returned to my account. They should have not even occurred again during the 3 month investigation. The first charge, the supposed 2 reversal debits, and the last provisional debit that was the fourth charge from my card.
10/19/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89081
Web
On XXXX XXXX, I sent an email to the company, way2go to file a dispute. ( I didn't have time to sit on the phone and list all the transactions, so I used the email I was given. ) I did not receive any kind of response or confirmation that the dispute was received or processed. So, I went ahead and called customer service and was told that I did not type the email in the correct way, so I got the correct email and sent it off AGAIN on XX/XX/XXXX, I still haven't received any kind of response. The card was from unemployment, and I was trying to save as much as possible and still be able to pay things. So, when I got in a jam, XX/XX/XXXX, I figured I could use the money I was given. I explained in both emails that the money was needed badly because I was close to being evicted, and had to borrow money and take out loans to pay it after realizing the money o was no longer in my account. I went through the same thing prior to this one, and hid my card in a different spot, but not good enough obviously. I owe loans and family members so getting this money back is very critical for me right now, in the midst of paying rent and bills while trying to pay back money I shouldn't have had to borrow in the first place.
04/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37660
Web
I received an email from the Tennessee Department Of Labor And Workforce Development today. The email stated that my payment of $ $ $ $ was issued on XX/XX/2020 .The payment was returned because of no account or Unable to locate. Then it stated that the amount would be reissued to the debit card that was previously issued to me. ( I have never signed up for or received a Card! ) it then stated that if I no longer have the card or it has expired to contact Way2Go Card Debit MasterCard @ XXXX for a replacement. So I called the number and waited 1 1/2 hours to talk to a Live Person. The lady took my SS # and D.O.B and said that nothing came up for me! She said that she couldn't find anything about me. I tried to give her other information and she said that they only go by SS # '' s and or D.O.B. She said that because nothing showed up for me there was nothing she could do for me. I told her that it said that my money was going to be on a card that I don't even have. I'm relying on this money to live right now. I have been out of work for almost a month and no money! She didn't offer to issue me a card or transfer me to someone else. I'm really frustrated!! I want and need this money. Please Help Me Thanks,
08/11/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 73034
Web
My Child Support card though Eppi had nearly {$500.00} in fraudulent charges. All charges were not within my normal purchase history and I was locked out of my account due to it being hacked. After talking with Eppi card services on multiple occasions, they agreed the charges were fraudulent and. It in line with my normal purchase history. They reversed the charges and then claimed they contacted 20+ vendors who my card was fraudulently used with and said all the vendors said they were authorized charges. After initially reversing the fraudulent charges, they went back and unreversed the charges. This has been on going for 5 months and is uncalled for. Further, I followed their procedure to request funds be direct deposited instead on being put on an unsecured card and they never complied with the request. I have no option but to use this card and I have no control over their security. They are playing games and hoping I give up and I will see this through to make sure it does not happen to other innocent victims. I am request that all fraudulent charges be reversed. I have spent hours submitting the documentation they requested and would like to join and class action lawsuits against this company.
08/28/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 24541
Web
I have made numerous phone calls to way2go starting back in XXXX of his year XXXX. I have money over {$4500.00} sitting in my account that I can not access because of my birthdate not being in the system. I have sent in ID information to verify my identity. Conduent card services in return sent me a letter telling me my information was approved but I can not to this day activate my card and obtain my funds. I have had the phone hung up on me multiple times and I have asked for corporate office information which is never giving to me. multiple agents have been on the phone with me through the activation and there is still an issue. One agent even told me there was no way I could get my money even knowing that there is a problem with the system. I have talked with my unemployment office they tell me the issue is not with them but with way2go and way to go tells me its the unemployment office. All correspondence is attached. However I can not attach the many phone calls because an agent said i could not record the call and hung up on me. But they can record my calls? Hopefully they have every call I made to them recorded. This is unemployment money from XXXX of XXXX that I have yet to access.
03/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 10036
Web
My card was stolen they provided me provisional credit and a letter stating that the provisional credit check could be removed if dispute not found in my favor but prior to doing so as the XXXX required they are to tell me in writing of their findings then removing the provisional credit there yet to conclude the investigation but remove the provisional credit without providing me in writing that they were doing cell and caused me hardship because I wasnt planning on this money being removed to the investigation was completed as they stated in their letter they would do so also I had a refund of {$410.00} that they can not account for or tell me where it went although the company that refund it showed me the money was sent and they refused to investigate every time I speak to a supervisor or somebody they say that they have the right to remove the provisional credit whenever they want without notifying me and that is incorrect and against the law also about the refund from XXXX for XXXX they just continue to ignore the fact that its missing and not give me any proper information as to where my money is an locked me out of the account and every time I call they just hang up on me
03/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • XXXXX
Web
I have unemployment benefits from the state of Florida and yesterday XX/XX/XXXX I went to atm to get my daily limit from my card to put in my regular account to cover my rent check. My daily limit is {$500.00}. My rent is {$910.00} a math and still needed to acquire the remaining {$410.00} today on XXXX XXXX. It states I've exhausted my limit for withdrawals and there's ONLY ONE phone number to reach the people who control the card. I called it and there is NO WHERE TO BE ABLE TO TALK TO A LIVE PERSON! ITS ALL AUTOMATED. I've gone through the paperwork for this card on their website and no where does it say it's not only a daily limit but a time sensitive limit. So I don't know if I should start to panic thinking I wrote a bad check. Since I can not gain access to my money. I can purchase stuff. I did withdraw from the account at XXXX yesterday XX/XX/XXXX but I have never experienced a card to go not only by the daily limit but a time frame of 24 hours. By the time someone gets to this or tries to answer me it's going to be too late. I'm just letting you know I can't believe the government has the ability to give the money but not be able to answer questions. It's ridiculous!
10/15/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 92019
Web Servicemember
I'm a single parent who was putting a way2go card program from XXXX XXXX without my knowledge or approval. When I received the MasterCard last year I made several attempts to activate it and contact the company but it is virtually impossible because it's all an automated system. And it's also extremely confusing to do so I gave up. I got a letter from them today telling me that I have a balance available of {$1200.00} child support payment for my child. I called them up verified who I was got a very rude female customer rep requested a supervisor then she hung up on me after I told her I didn't understand how the program works or how to use or activate my card. I would like my money sent to me can a cashier 's check or make it available on a credit card to where I can speak to a live person that can help me use this card so I can provide for my XXXX I'm also a XXXX XXXX veteran. This program never works for single parents like me all they do is charge is unnecessary fees and take for my XXXX I have no idea why people continue to use these types of programs to take advantage of us. Someone needs to investigate this company for their on at the call in illegal practices.
01/02/2023 No
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 87109
Web
I was told that my payment card should have been done in the onboarding process, and it was not. Between XX/XX/XXXX XXXX, XXXX, I contacted the area handling the card issuance, and I was told that my information had never been sent to them by Conduent, who referred me to HR. When I asked for HR Contact info for this, My Trainers manager had my trainer tell me that my first paycheck would be a paper check then I would receive the Pay Card the following week. The XXXX XXXX has never shown up at all. Paydays were XX/XX/2022, XX/XX/2022, and XX/XX/2022. The XXXX XXXX by Conduent is an outright lie by the company. After filing many complaints with Federal Agencies, I finally received paperwork for the cancellation of a check Due XX/XX/2022, and I sent that back as per request. It is now XX/XX/2022, and I still have not received my pay card or paycheck due XX/XX/2022. If Conduent has no regard for Federal Employment Law, what keeps them from picking and choosing which federal laws to follow and which to ignore in working Fraud and Fraud Prevention on the Government Contracts they have? Such as Reg E or any other Federal Law concerning their Government Contracts?
10/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 77584
Web
I have EPPICARD to have my unemployment insurance. at the date of XX/XX/2020, they sent me a letter that is stated " a temporary restriction has been placed on my card ''. And they also write " we were unable to reach you at the telephone number you have on file with us '' which is totally lie ... I tried to contact the with the number which they gave me in their letter ( XXXX ) as Fraud Services Department. When I contact with the number ( it took many hours ), They have asked all my information about me, which include my name, social security number, address, telephone number. Then, they did not satisfy and they have requested copy of my photo ID front and back. I did not send this copy because I could not fell safe. I told them and they hang up the phone. I have tried to the number which is stated on my EPPICARD card several times, and I could not find anyone to solve my problem. When I tried to reach online to my card account, I could not enter because it says " Your card status is fraud-suspended/closed, ca n not login ''. My account was about XXXX dollars, I am not able to use my money in any ways. Please help me! Thank you very much in advance ...
12/04/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MI
  • 48867
Web
Way2go child support card locked my card for trying to transfer money, which it gave me the option to do. I had to call customer service and sat on hold for 2 hours before connecting to an agent. They couldn't verify my information because my phone was not under my name. So they directed me to send a copy of the front and back of my ID to a specific email stress that the agent gave me. I tried 4 times to send the email and each time the email was rejected because the email address didn't exist. I had to then call customer service back and sit on hold for another 50 minutes to get the correct email address to send my ID. They told me to wait 3-5 hours to get a confirmation email and It has been two days, 48 hours and I haven't received anything. So I called customer service back and am currently sitting on hold for and hour and 25 minutes, with the line saying all representatives are still busy. This is ridiculous. First time I called was a Friday at XXXX in the morning. The second was Friday afternoon, the third is Sunday at XXXX XXXX This is terrible customer service. There is no excuse for having to sit on hold for this long every single time you call.
07/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 07093
Web
There were transactions from a vendor in XXXX named XXXX XXXX XXXX, which I or my daughter did not make. I filed a dispute on the transactions, closed the card on XX/XX/2021, and requested a new card. Then another transaction posted from the same vendor on XX/XX/2021. I was mailed a form for the dispute and when I called I was told that there was " Conflict of information based on wording '' and they closed the case on their end and never investigated or credited my account but I could file a police report. I then went to the police department who requested a print out of the transactions. I called the EppiCard 24 times, yesterday, from XXXX XXXX until XXXX, being placed on hold, hung up on, transferred to the wrong departments, told they had technical issues, and given the run around. Eppicard is doing nothing to resolve, investigate, or cooperate in this matter so that I can at least file a police report. The transactions total to {$340.00} and are the following : XXXX XXXX XXXX XXXX fee : {$3.00} XXXX XXXX XXXXcash purchase : {$170.00} XXXX XXXX XXXX XXXX fee : {$3.00} XXXX XXXX XXXX XXXX purchase : {$160.00} XXXX XXXX XXXX XXXX fee : {$0.00}
08/03/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 31707
Web Servicemember
Dispute Tracking ID XXXX On XX/XX/2020, I transferred {$1200.00} from my Go Program Card ( issued by XXXXXXXX XXXX ) to my checking account. At the time of the transfer, the name of my bank XXXX XXXX XXXX with the below listed banking information : Account Number : XXXX Routing Number : XXXX On XX/XX/2020, the bank changed names to Georgias Own with the following new banking information : Account Number : XXXX Routing Number : XXXX This {$1200.00} transfer never made it into my account ( please refer to enclosed letter from my bank, the confirmation number and my transaction history ). I am making a complaint because I have sustained a {$1200.00} loss. Per several phone conversations with Go Program Card Personnel ( EPPICARD Payment Processing Service Customer Account Services ) I have been informed that we can see it in XXXX XXXX XXXX but I have not been given any proof. Additionally, I am requested that the transfer be reversed, canceled or refunded because I can not accept the fact that I am just simply out {$1200.00}. There must be a way to recover my money. All your help is greatly appreciated and I will be waiting for a telephone call.
06/26/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AZ
  • 85208
Web
For the second time in less than a month, using the goprogram.com website and app, used the ATM locator and per the cardholder agreement ATM withdrawals from the XXXX network are considered fee free withdrawals as they are in network. Using the app on XX/XX/20, showed location at XXXX XXXX XXXX XXXX in XXXX, AZ as in network location. Made withdrawal at the location and have the physical receipt showing XXXX at the top, yet was charged out of network ATM withdrawal fee. This is second time company has illegally charged out of network fees for using in network ATM and then refused to remove the fees in a timely manner. The first instance took over 3 weeks to resolve after first CFPB complaint. In both instances, representatives then proceeded to illegally " steer '' me, the client, to a bank teller to make withdrawals since the fee dropped the balance below the min. withdrawal amount of XXXX allowed at in-network ATM 's and be charged another fee for teller assisted withdrawal. In both instances company notified on day of illegal fee being charged but not resolved for weeks. Practice is becoming a willful violation of cardholder fee agreement.
08/31/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NM
  • 873XX
Web
Greetings, I'm in dire need of assistance. Since Thursday, XX/XX/2020, I've attempted to set up my debit card account online with EPPICard, to access my unemployment benefits which were deposited to the EPPICard on Tuesday, XX/XX/2020. After entering and submitting all of the information required to establish the account, a notice states " Can not find any client that matches the given biographical information. '' Repeatedly, I've called the number listed on the back of the card which resulted in my being placed on hold for hours at a time. After finally reaching a live person, twice, I was informed that my entered birth date doesn't match what the Unemployment Insurance Division, New Mexico Department of Workforce Solutions submitted. As such, I've notified the Unemployment Insurance Division, New Mexico Department of Workforce Solutions of the discrepancy by email, fax and by telephone. The circumstance remains the same, I don't have access to my unemployment insurance benefits that were deposited to my EPPICard account, last Tuesday, XX/XX/2020. I fear that I may lose those much needed funds. I greatly appreciate your assistance.
04/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19438
Web Servicemember
I have a serious complaint with XXXX XXXX company - I filed a fraud alert on XX/XX/2021 - they sent me a new card and advised they would open an investigation to refund my {$280.00} that was stolen from me because my card was compromised. I mailed their questionaire back in early XXXX one day after I received it. It is now XX/XX/XXXX. I have called several times and been placed on hold for over an hour every time. Today I was transferred to a level 2 helpdesk, Fraud, Customer service. I believe this is very unorganized, under employed organization. It has been 40 business days since I filed my fraud. After waiting for 1 hour and 20 mins today a woman named XXXX helped me and told me it takes 45 business days to complete the fraud complaint. There is no reason anyone should have to sit and listen to hold music for an hour and 20 mins. There should also be a way to email or reach XXXX other than only a telephone number. This is a card company who handles child support payments. It is completely unacceptable. I would like this company to be looked into and improvements made with regard to citizens money and the handling of it.
09/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73071
Web
I have been unable to transfer money from my card to my bank account. The last time I was able to transfer funds successfully was XX/XX/2020. I have called into customer support several times, even getting charged a XXXX IVR BAL INQUIRY FEE because I have called in more than 5 times in a month, and it automatically tells me my balance when hitting the main menu. I have reset up my direct deposit via the web and phone IVR ( based on agent recommendations ), reached out to my bank to see if they were able to do anything from their end, tried several manual transfers to 3 different banks, had a support ticket made, talked to '2nd level support ' and 2nd level support suprevisor, spending several hours on the phone. I have been disconnected several times, both my support reps and the IVR. The support ticket group called me back and left a voicemail stating if I was having issues logging in, to call back in. I do not get notified the funds are not returned, an option they have " Fund Transfer Return Alert '', instead a CASH CREDIT CLIENT ADJUSTMENT is added to my account for the same amount as the attempted transfer.
01/26/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NY
  • 10026
Web
On XXXX/XXXX/2017, I noticed several unauthorize transactions on my eppicard card that was issued to me through child support in XXXX. I immediately called eppicard customer service while the transactions were pending and asked them to stop the transaction because they were not mine. I was told by the rude and angry customer service rep that there was nothing they can do about those transactions, I would have to let them go through and call back in three days. The next day I notice that the transactions had gone through so I call back and spoke to a customer service supervisor who basically told me there was they could do that I had to file a fraud complaint and maybe I would get my money back in 90 days, based on the decision. After getting this disturbing answer, I tried to look for the Eppicard Card Corporate Office and found out they really do n't have one. In addition, there are XXXX similar complaints on the Consumer Affairs website, complaints filed with the Better Business Bureau, here and many other agency and websites and nothing has been done to rectify this. Please help! All I want is my money back!
08/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30078
Web
I have been unemployed due to COVID from XX/XX/XXXX to current. On XX/XX/20 I logged onto my UI accounton the Georgia Department XXXX Labor website and saw that money was being added to my account for unemployment benefits on a Way2Go Debit card that I had not received. I checked and my card had been mailed to an old address ; therefore I never received it. I have now updated my mailing address on the XXXX website. However, there is not an option to have a new card mailed to me at my correct address. The number for the Way2Go debit card given to call to ask for a new card or submit an issue with a lost/stolen card, does not work. It says it does not recognize my account after I enter in my SS, birthdate, and correct pin. It then hangs up on me. I've called again three times today, XX/XX/20, and I still can not request a new card to be mailed to the correct address so I can receive my funds. The XX/XX/XXXX websiteon my account says that a total of {$6700.00} in benefits has been added to my account. Iam simply requesting that I get a new card mailed out to my correct address so I can receive my benefits.
12/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32808
Web
Got a letter in the mail stating that my card was sent out out XX/XX/2021 it is now XX/XX/2021 and i have claimed my weeks and they stated to me that my money will be getting sent to a Way2Go card and i told them i dont have a way to go card i contacted the company the lady did not want to help me she transferred to a line that never existed her name that she gave me was XXXX she did want to give me any more information or let me speak to a supervisor she was trying to hang up on me and she did not help me she was very rude and i called back and got another representative he told me that they didnt have any trace of me in the way 2 go system what so ever but i have a paper with a claim ID on there as well as a CID number and they cant find it with me social or name or address or anything so how is my money being sent to a company that doesnt have anything containing me in their system and is not willing to help me get to the bottom of the situation i have 4 weeks worth of money coming the card was supposed to be here in 7 to 10 business days here it is almost a month later and they have no records of me
04/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • PA
  • 18902
Web
Hello, I am reaching out as a somewhat last resort. I have a PA Way2Go ( prior PA Eppicard ) that is expiring in 2 weeks XX/XX/2023. I simply need my new card. I have attempted to contact the Way2Go customer service line ( I don't know if anyone at your organization has attempted to navigate that otherwise worthless phone system ) but it's circular and provides NO option to speak with anyone -- and if you try to re-route in the phone system itself it will constantly hang up on you. Additionally, I have reviewed the program documentation in detail ( since the Bank that the accounts sit in is provided through Conduent ), neither PA Way to Go or Conduent provide any email or general service mailboxes to send inquires and requests. There are 2 service center phone numbers that operate identically ( see my comment above ) -- this has got to be the worst oversight/customer service for a program that spans the entire state. Can someone there help to put me in touch with someone for my new/updated card? There is actually NO OPTION in the phone system for a card except to cancel or report one stolen.
08/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 344XX
Web Servicemember
i am receiving benefits from Florida Dept of Reemployment ( unemployment ). My benefits were coming in a check and then several weeks I did not receive a check. Upon checking their web site I saw that the missing weeks were put on a Way2Go Master Card. I did not request this. I did not EVER receive a card from Way2Go. It is impossible to get through the automated response system without your card number. There are two numbers you can call for the Way2Go Master card. Both numbers XXXX or XXXX require you to have the card number and pin. If you do not have the number the automated response tells you to press the # sign. When you do that it tells you to enter your social security number, date of birth and pin number. Without the pin number the automated response system says thank you and hangs up. There seems to be no way to bypass the automated system and speak to a human. Since I never received a card I do not have a card number nor pin. Why part of my benefits were sent to this card I have no idea as I had been receiving paper checks in between weeks that were issued to the mysterious card.
06/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • GA
  • 30032
Web
Number 1, your questions are not exactly geared to my issue. I am having an issue of calling the only number I have been issued for the GoProgram 's Way2Go card. I have been able to transfer money to my bank one time, and now, it does not give me that option through that number anymore. All options, press 1, press 2, etc., are not giving me that option anymore. I have tried every option on that system and nothing is there. I have automatic bill pay and I can not transfer the money. I have gone directly to my bank with my card, and it does not accept the card. The nearest ATM that will accept it ( I've checked online ) is 8 miles away. This is really inconvenient. I went into the GoProgram 's website to see if I could get direct deposit. The option is for Oklahoma only, I live in Georgia. I called your phone number and spoke to someone who was very helpful. I will try what her suggestion is. But I wanted to file my complaint in case her suggestion will work ( she gave me a phone number to call to see if I can get direct deposit that way ). Thank you for your time and efforts on my behalf.
03/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 959XX
Web
I went to XXXX XXXX jail on XX/XX/XXXX I got released on XX/XX/XXXX. On XX/XX/XXXX I call and order me a new card .I ask them for all my transactions from XX/XX/XXXX till XXXX till XX/XX/XXXX. There's a bunch of fraud activities on the card so they open up a fraud claim and send me all my statements and told me just put anything from XXXX of XXXX till XX/XX/XXXX is fraudulent activity. I get the paperwork fill it out and fax it back to them with them stating you will get provisional credit. I don't hear nothing from them or no letter stating what was going on 3 weeks had gone by XXXX called the XXXX number and the lady tolldme they closed out my case I asked her why she said she don't know it just states closed. I told her they don't notify me in any way for them to close this out. Then she stated they deemeded it not fraud I said how is it not fraud I'm glad I can go to the casino and gas station and XXXX XXXX from jail.i never got my provisional credit so now I'm making complaints on them.i need help and don't know what to do .my house was broken into and all my information was taken and used
05/22/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 38018
Web
It was identified that an unauthorized debit card payment was made using my Eppicard in which I receive bi-weekly child support payments. The transaction in the amount of {$140.00} was made on X/XX/2017 . This purchase was made at a XXXX XXXX in XXXX XXXX , New York. Immediately upon noticing I contacted EppiCard to file a complaint and provided all documentation as requested. This purchase was made at a store in which I 've never shopped as well as in a state I 've never even visited. To this day, XX/XX/XXXX , I have yet to receive any updates regarding this open dispute. On XX/XX/XXXX I received a letter stating that a provisional credit for the full amount of {$140.00} would be issued to the account in lieu of the pending completion of the investigation but that has yet to happen as well. I 've made numerous calls to EppiCard for a resolution but have been given the run around. I was told that the investigation must be completed b y the 90th day which is today yet nothing has happened and no one has provide d any valid information regarding the dispute 's current status.
08/07/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • FL
  • 33150
Web
Eppicard does not want to reimburse me for fraudulent transactions done on my card. I use the card to keep my children 's child support separate from my checking account. I do not receive payments as agreed in the divorce decree. The last payment I received before this incident was on XX/XX/2016. I checked my account online on my birthday on XX/XX/2016 it said that there was a deposit on XX/XX/2016. I called my card on XX/XX/2016 to verify the balance. The automated system said that I had a XXXX balance. I called and spoke to a representative who said that I need to file a complaint which I did. I received the results to the investigation which stated that I am lying and they will not refund my money. I have had an eppicard for 4 or 5 years and have never complained of any mistakes or discrepancies. I complained that someone stole my information and stole the {$89.00} that was support for my children and they accuse me of lying. Realistically the odds of someone stealing my card information and my money is greater than me withdrawing the funds and telling them that I did not. I want my money.
10/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 175XX
Web
I checked my transaction history on XX/XX/2020 the same day I called the PA EppiCard Customer Service to report it, the first level customer service representative transferred me to level 2 customer service only time I had the opportunity to talk to them, the lady who answered " took my request '' for all the fraud transactions I had from XXXX to XX/XX/2020 almost {$1000.00} in total, they mailed a new card which I received 2 weeks later, time past and I didn't heard anything from them about the transactions, so I called again at the end of XXXX, the representative told me, he can see the request for a new card, but they never enter a dispute for all the transactions, since the end of XXXX I have been calling them in a regular basis ( once a week ) to be in hold on the second level customer line that never answer. Worst company ever, in the picture attach is my try last night XX/XX/2020, as I am writing this I'm on hold in the line waiting for the 2 level customer service representative to pick up the line, have been 50 minutes and nothing. The name of the rep in the first level is XXXX.
09/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 07202
Web Older American
I am a XXXX XXXX XXXX senior receiving {$900.00} each month in Social Security Retirement Benefits, and I truly need your immediate HELP regarding Conduent Inc. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, NJ XXXX. I have suffered the loss of over {$3500.00} due to ( 58 ) unauthorized transactions on my Social Security Account ( XXXX XXXX Debit Card ) since XX/XX/2021. I have complained and asked for reimbursement, but Conduent Inc. refuses to obey the LAW, so please help me resolve this matter. The best way understand this horrible situation is by reading the attached DEMAND LETTER that I have sent to Conduent via email on 3 occasions, and they still refuse to COMPLY with New Jersey State and Federal Laws. Below is a short cut link of the DEMAND LETTER that can be Emailed to anyone who would like to know what is going on at Conduent Inc. regarding the XXXX XXXX DEBIT CARD SHAME. By My signature you are hereby authorized to investigate and take action regarding this shame. Sign : XXXX XXXX XXXX ( Card holder ) CLICK LINK OR COPY, CUT AND PASTE INTO YOUR BROWSER https : XXXXXXXX XXXX
10/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30060
Web
We are receiving PAU through the Georgia Department of Labor using the Way2Go card and we have been unable to get our funds as needed. We have contacted the company several times without our problems being fixed. We are unable to use it at ATMS to withdraw cash regularly and within the XXXX $ limit. We are unable to transfer funds to our bank account. We are unable to use it online regularly with food or ride purchases. One minute it works and the next its declined without reason. They did what they called a whitelist 6 times now and each time its done we can't use the card for 24 hrs. I have been unable to feed my family or purchase a transmission for our vehicle due to these issues which is keeping me from returning to work. We can't even get to a grocery store for food or other needs. Again one minute the card will work and the next its declined without reason. We need a resolution to these problems not only for myself but for all of the Georgians receiving these funds. I only hope that we are able to fix these issues so our georgia families are taken care of.Thank you for your time
10/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • UT
  • 84058
Web
I had several charges to my account that were larger than the amount in my account and 2 specific charges that I have noticed so far that had gone thru taking all but 10 dollars out of my account. I called the XXXX program ( the company the state automatically sends my child support money thru because I didnt have a bank account at the time ). The woman that took my phone call was rude and impatient. She wouldnt listen to everything I had to say but she canceled my card and asked if I had any questions so I told her I had a lot of questions! I wanted to know if and when I would get my money back or what they could help me do about it. She had no answers for me. She put me on hold and ultimately hung up on me and now everytime I call back I can not talk to a person about my problem. I have tried every option available and the automated system just does not let you thru. It is a joke! So I have no money, no fraud report, no answers and no one helping me figure out how to go about this. This company offers little to no protection over the money they are holding on to for so many people.
04/17/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IN
  • 47302
Web
I received this email at XXXX on Tuesday, XX/XX/2018. I called the Customer Service number as instructed. I know it was early in the morning, but regardless of what time this number is called there is no option to speak to a person unless you go through a fraud claim and continually not push buttons so it will send you to a real person. Even if you get to an actual person, youre often disconnected when they try to transfer you to the correct department. This makes the caller have to go through the entire process all over again. There was no option for me to leave amessage, no number to text, or email address to message about this issue of a card being activated that was not me. Its an inconvenience to have to report card stolen or lost and then have to wait 7 to 10 business days to receive a new card with a new deposit on it. I am XXXX and I dont have time to mess with these unprofessional behaviors. There should be a way I can talk to a real person to find out what the situation is and if I do have to close this credit card number and receive a new card, get the process expedited.
07/08/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • XXXXX
Web
On or about XX/XX/19, I noticed two transactions I did not authorized in total amount of {$720.00}. I was checking my transaction history on the website and noticed these charges. I immediately called the company. It was very difficult trying to get a live representative on the line. I made my dispute with the card company and told them that i didnt know where the card was at. I do not carry the card with me all the time as it is a child support card that child support is loaded onto. I was driving at the time of the call and wanted to make sure the card was not at my home. I was unsure if I had lost it, or misplaced it. I dont use the card often and didnt want to make a mistake. My main concern was that I just had {$700.00} stolen and charged to my account. I saved that money for my daughter. I am requested that someone look into this situation and maybe come to a resolution. I did not authorized those transactions. I am no longer able to access the website transaction history as well. Hopefully, California XXXX and Mastercard can make this right. Sincerely, XXXX XXXX XXXX Cell
07/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 363XX
Web
I was scammed by a company and had to cancel my card and get a new one. That was on XX/XX/20. The way to go company said they mailed it to me on 2 different occasions by regular mail. My address has changed and I told them that plus their customer service people changed it supposedly but it has not changed on their end. I was charged XXXX for 2 replacement cards. I never received either card so I called back and they were to send it express which would mean I would get yesterday. They charged me XXXX to express it. Still no card. My big problem is that I cant talk to anyone about it because I dont have an activated card. The menu options just hang up once it give me the details of when it was mailed to me. There is no way for me to talk to anyone. I am beyond livid. Consumers should be able to talk to someone when it concerns their money regardless. Under no circumstance should a calller be automatically disconnected without the options to speak to someone. If u never get the card then Im XXXX. I paid for all the replacements and no card and no way to discuss it with anyone.
11/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • IA
  • 52803
Web
Around the date of XXXX, XXXX I was having problems using my IOWA Way2Go Card. I spoke with a representative. He asked me about all my personal Information, Even asked for my social, Full name and my personal Phone number, I don't remember his name but he told me after I gave him my " Primary '' phone number on file ... That phone number was incorrect. So then he told me since he couldn't go in the system to fix that information. I would have to Send him a Picture of the front and back of my " ID '' with what type of prepaid card I have And also send my case number XXXX he gave me. So I sent all that information to the e-mail " XXXX '' The representative told me once I send that information I should be expecting a email " VERIFICATION '' awaring me to wait over 24hrs or 48 business hours to see If my information have been expected or not. It has been over 48hours I haven't heard from any representative or The Fraud Services. I would just like to get the right information and know what are the next steps and what activities are going on with my account. Thankyou, XXXX XXXX
07/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 35226
Web Servicemember
A merchant started debiting my account I contact the merchant and was told that they didn't see where they were debiting my account. I contacted the bank and informed them of this issue I was told to pull the money I had in my account out because it wiuld be a while before I received my card, I called back and informed the bank that the merchant had debited my account again and to order a card. The merchart was able to debit my account three times. It is a hassle to contact the bank it takes at least a hour to get anyone to assist and the 4 times I called I wasn't helped. I sent in the paperwork sawing that I disputed the amount and the email I sent to the company, but they stated that they didn't recieve it and that they would send out another form, which, I never received. I have called and asked why they haven't refunded the monies, but no one can give an answer, however, they have placed credits on my account then debit them off. The amunt is about XXXX, but I need someone to address how this banks handles the customers, regardless of it being a government funded card.
04/09/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • FL
  • 32609
Web
My account was hit with fraud beginning XX/XX/XXXX. I noticed XX/XX/XXXX. There were several charges on my account between 1000.00-1500.00 a pop. I called XXXX XX/XX/XXXX. They stated they would issue a temporary credit to my account. They sent me the paperwork to fill out several times. They also refunded some credit but did not for other charges. I called and spoke with several representatives. They provided me with names who is responsible for the fraud. I made is very clear I do not know who did this. I was told XX/XX/XXXX. To send another letter in stating I would like to appeal their decision. They said I was responsible for these charges and they would send me proof in the mail. They sent me a trans action history not the proof they said they were going to send. I was told on XX/XX/XXXX to send another letter. I have proof I send a letter from XXXX on XX/XX/XXXX. The first rep I spoke with said they received it. I asked to speak with a supervisor who said they never received it. ( So Confusing ) I have complied with all the rules with XXXX, no resolution at all.
02/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 365XX
Web
On XX/XX/XXXX I placed an order via the XXXX app. The items purchased were supposed to be delivered on XX/XX/XXXX, but I never received them. I then contacted XXXX 's guest relation via chat where an agent offered a refund and replacements. I refused replacement because if the original items were not being delivered in time, why would I need replacements. After not receiving my refund within the time frame given. I reached out to both Way2Go Program who handles the card services for XXXX XXXX XXXX and XXXX. After going back and fourth with both companies, I finally received and email from XXXX guest relations stating that my refund was processed on their end that I should reach out to my bank. After contacting Way2Go, again they stated I should go ahead and file a dispute. I was given a provisional credit about XXXX weeks later. On XX/XX/XXXX, i noticed my account in a negative balance and was told it was due to a reversal of a provisional credit due to a denied dispute. I have contacted both XXXX and Way2Go program who both continue to tell me to contact the other.
01/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 17701
Web
In XXXX of XXXX, my child support eppi card, from Wisconsin came up missing. A new one was requested. The one requested on in XXXX, was not received. So, I called in XX/XX/2021 and requested a second one. This card was not received either. While waiting for the card, '' the general delivery post office, in XXXX XXXX, MN XXXX trespassed me, which that's a different matter. So, I got a friend in XXXX, MN to allow me to use their address in XX/XX/2021 to get my card. When speaking to EPPICard, I asked '' how could I use the card, if it had not been received, until XXXX? Long story short, they refuse to issue credit. It is believed that another card is being used under my name. I movedto PA. EPPICard is now updating there system on XX/XX/XXXX. Who cares, but as I told Customer service. It's not fare for me not to receive my child support and some one else too! My card ends in XXXX, but wasn't received, until XXXX XXXX, but they show charges, before that. That is why I believe they allowed someone else to have a card. EPPICard is commiting fraud and I'm suffering for it.
08/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • XXXXX
Web Older American
This is a card issued by the Oklahoma Employment Security Commission ( the Way2Go MasterCard ) for pandemic benefits. I tried to make a transfer to my bank account today and was locked out of my account. I have made these transfers in the past. I called the number, was kicked off the hold queue the first time, called back, and was on hold for about an hour. When the person answered, we could not understand each other because they barely understood or spoke English ( I had pressed " 1 '' for English ). They asked for my full Social Security Number, not just the last four digits. When I expressed discomfort with sharing that information, I was informed that they could not help me, so I reluctantly gave it. Then, I was asked for all my other information ( address, date of birth, etc. ) Even after all that, I was informed that they could not help me because of Covid-19. They kept repeating it was because of Covid-19. This was a wholly unsatisfactory resolution, but my larger concern is that this person now has all my personal information and my Social Security Number.
01/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • VA
  • 23234
Web Servicemember
Before I received the card I called customer service to get an estimate on when I would receive the card in the mail, I verified all my information correctly and was told subsequently that my account was locked due to the phone number not being registered under my name. I told them at the time I signed up for unemployment I couldnt afford to pay my phone bill and used my roommate number as it was the best way to reach me at the time. They told me that my account would be closed until I provided a valid ID. I dont have an ID as I was evicted and moved to a motel and around during the hardship and had my wallet stolen with all my things at such motel. DMV is backed up for the next 5 months in my area and I barely have money to eat let alone pay for any fees. I was counting on my unemployment to get out of this hole but now way2go is punishing me for not having a phone under my name. I can see if I gave the wrong information but I didnt. I really dont know what to do do at this point and hope this agency can help me access my funds as it is my last chance. Thank you
05/07/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 310XX
Web
My unemployment money has been going on a prepaid debit card by a company called Go Program - The Dept of Labor has been issuing my weekly payments since XX/XX/2020 and I have yet received this debit card - the phone number of XXXX is impossible to reach anyone - when you call it just hangs up on you - if you attempt to look online and register with this company you have to have your card number - I have no card - I am sitting here about to get evicted from my home with my two young children because no one will answer the phone - I have a total of over {$5600.00} on this card and no way to get it - the Dept of Labor has done its job but it is impossible to get anyone to even ask about where the XXXX my card is - I understand the world is in crisis right now and they are overworked and very busy but XXXX I have called every day at all times of the day and night for weeks and have not one time ever been able to talk to anyone - when I get evicted with my children I will be filing a lawsuit on this company for holding funds that do not belong to them! that is theft!
07/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30126
Web
Last week, around XXXX, i noticed a strange charge on my XXXX unemployment card, it was for a gas station in XXXX, i have not been to XXXX in over 2 years, i called the gas station and they told me to call my bank. The next day there was another similar charge for a XXXX gas station, i changed my pin and followed the online prompt to label my card as stolen and get another. In the mean time I could not access half of the phone menus because I had no card number, after getting the card I can not get in touch with anyone over the phone, and neithet the app nor the website have a way for me to dispute the charges. The website says that customer service is 24/7 but I have been on hold waiting for the next customer service agent for over 3 hours at one time. It seems that either the company, way2go card, does not care about their customers, or someone at the company is stealing the information on cards and then making sure victims don't get through to customer service. The total amount of losses is XXXX to XXXX, i cant get anyone to help me figure the fraud out.
03/21/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 75002
Web
I trying to set up direct deposit on this card. I get a error that says I am not able to set up direct deposit due to suspicious activity on the card. So I called in and twice I have been transferred to a rep that can not help. Then they transfer me to another number that was disconnected. I can not keep calling them because I am charged each time I call. I need the direct deposit set up. I have the card set up with child support and the child support office said I have to set up direct deposit with the card. The card said child support. I need the direct deposit set up. This company is the worst they are charging for things I should not be charged for and I can not call customer service more than twice a month or I will be charged eventho customer service hangs up on me.. I want to be done with this card and have the direct deposit. And also I am able to withdraw twice a month from the ATM without a charge. I was charged for withdrawing from a ATM and it was the first time I withdrew that month. I have attached the XXXX statement and I have yet to be refunded.
11/13/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • SD
  • 57106
Web
My card was compromised, there are 7 total charges that I had. 2 of which have been credited by not the others, they tell me that yes those will be credited by the time I get my new card. I have got my new card and the remaining credits are still not there and they may not get credited for 45-90 days. This is a XXXX XXXX card!!! These charges are from CA I live in South Dakota! I wait on hold for hours to hear " oh it will take 45-90 days '' I was told first that it would be reversed by the time my new card gets to me in 3-5 business days. I now call and still hours on hold to be told that IF the Fraud departments shows that these are not correct charges that I will receive my missing {$250.00} back to my card AGAIN I LIVE IN SOUTH DAKOTA NOT CALIFORNIA!!!! Asked how my card was compromised and a bunch of charges were charged and NO ONE CAUGHT IT!!! Again on hold still 1 hour and 8 mins!!! This is my childrens money!!! Maybe I need to file a lawsuit agains this " go program card '' you are dealing with XXXX XXXX and government money going to people!!!
01/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MS
  • 39047
Web
On XX/XX/XXXX, I used my MS State issued EppiCard. I tried using it again the same day and the card was declined. Within a few days, I received a letter in the mail stating the card was possibly fraudulently used and the account and card would be suspended and then gave me a 1-800 number to call. I have called over 10 times now ( at least once every week ) and can't get anyone on the phone. It rings twice and goes straight into a hold message. I've been on hold for over an hour several times but can't seem to get this resolved to unlock my account to access my child support money. I've also tried contacting MDHS only to be transferred back to the fraud division number. I've also asked if I could come in to the MDHS child support office and sign the necessary forms to have my funds direct deposited instead of using the EppiCard. The gentleman that I talked to today said this would have to be resolved first. So I spent 4 years trying to get child support only to have my child support locked up due to an ineffective system of controlling child support funds!
09/09/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Money was not available when promised
  • IL
  • 62234
Web
To whom it may concern : I received child support money on the way to go program debit card, third-party of child disbursement center of Illinois. The amount of {$220.00} was supposed to be put on the card XXXX XXXX was put on there and also cleared the same day to go to my XXXX XXXX account as it was set up for an automatic transfer. However, this information was put in wrong either through the app which mine shows 10 digits. I cant see all of it or through the way to go program or through the bank not sure about the funds were never put in my bank account. They were put into a wrong bank account. I want to just received the funds that are due to me. I have attached a letter of the complete complete description. I am also be in charge an out-of-state fee to use ATMs or go into the bank to a teller. I have include paperwork to show that thats clearly states out of state and then I also have attached places in my area that are allowed to be used for that debit card and today as of XXXX XX/XX/XXXX. I was still charged a fee and I am still in State.
09/14/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85374
Web
I had received three payments on my child support card in Arizona in XXXX and XXXX. I hadnt received a single payment from this party in over a year so I hadnt been checking my account. I happen to call my caseworker three days ago actually four days ago to check a status on my case and she said that I had received three payments totaling almost {$500.00}. I said thats crazy when I call the card it says I have a XXXX balance so when I looked into it online someone in Michigan had made transactions on my card that I did not authorize restaurants and a couple other things all based out of Michigan I can not get a hold of this company to save my life. Every time I call somebody they give me another number, but its all automated. I reported the car lost and stolen and even before I reported it lost and stolen I couldnt speak to a live person. Child Support is absolutely no help. They say that they dont deal with the way to go card I think thats very rude because its not my fault that someone took almost {$500.00} Im not giving up I want my money back.
04/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NJ
  • 07470
Web
I have an XXXX account with XXXX XXXX and for years the minimum balance to maintain the account without a monthly fee has been {$1000.00}. I have never paid a fee. I just turned XXXX and am in the process of winding down the account but have been using it to pay recent expenses since I can no longer contribute to the account. My plan was to withdraw the entire balance when it was just above {$1000.00}. However, in XXXX I noticed that a maintenance fee was charged to my account. When I inquired and asked that the fee be refunded, I was told that the fee is charged if the account balance is below {$5000.00}! I told XXXX XXXX that I was never notified of this change or I would have withdrawn the funds and closed the account before the maintenance fee was charged. I then withdrew the remaining funds in the account and demanded a refund and told XXXX XXXX to close the account. They have ignored me. I do not even know if the account has been closed. They are impossible to reach and never respond directly to the multiple messages that I send to them.
06/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • XXXXX
Web
I have a government issued XXXX XXXX Prepaid card. I want to transfer the funds into my own bank account. On XX/XX/2020, I went to the Way2Go Card website and found no option to transfer funds from the account. On the paper that came from the XXXX XXXX, for funds transfer, it did state that I need to call the automated customer service at XXXX. The automated customer service had no options for funds transfer. I finally choose an option that would direct me to a customer service agent. After 45 minutes on hold, a customer service agent answered my call. I asked to make a funds transfer and was told the state of Georgia does not allow that. I thought this to be strange because I had already made a funds transfer several months ago. I asked him for clarification and he said they are working on it with the state and hung up. They do have a bill pay on their web site that is limited to {$750.00}. Not enough to pay my mortgage. I feel XXXX XXXX is using my money for their interests, and preventing me the access to the funds to use as I see fit.
08/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89084
Web
Unauthorized Transactions XX/XX/23 {$100.00} XX/XX/23 {$400.00} Atm cash withdraws I tried to withdrawal money from the atm on XX/XX/23 and my transactions kept getting declined stating that I reached my daily withdrawal limit. Upon checking my account I noticed my account had XXXX unauthorized withdrawals in California in the amounts of {$100.00} and {$400.00} totaling in {$500.00}. I contacted Way2Go customer service and the representative was very rude and kept insinuating that it was me and there would be nothing they could do. She still did file the claim for me which I never received my paperwork to send in which they automatically denied my claim nor did I receive a new debit card. Ive had to call them over and over to get the investigation results, which is where they didnt investigate. After months of calling I finally received my new card on XX/XX/23 on XX/XX/23 I received another denial letter with absolutely no context behind it whatsoever they have not done any type of investigation theyre just going off of their own assumptions
05/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • MI
  • 48346
Web
I received a " debit card '' through goprogram.com in the mail on XX/XX/XXXX. The card is making it " look like '' I have to use it for child support payments by placing a " Michigan Child Support '' logo in the top right corner. The misleading promotional info made me mistakenly register the card. Now it says it's going to charge me {$1.00} a month if I don't use it. I didn't realize it wasn't actually for child support and that I didn't have to use it. I called the toll free number many, many times, and there is absolutely no way for me to talk to a human to cancel it because I only activated it because they misled me. But now they're making it impossible to cancel. Same for the website, it only leads you to the XXXX number with no human option. So basically they tricked me, will be taking {$1.00} a month from me for non-use, and now I have way to cancel or close the card, which will ruin my credit score. There is absolutely no way for me to speak to a human. They basically preyed on a new single mom who has no idea what she's doing. : (
02/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32808
Web Servicemember
I am on unemployment for the first time. I was sent a WayToGo card. After seeing the astronomical fees, I changed my payments to my direct bank deposit. The fees these bank/card charges are horrid. Every time I call in ( you are NEVER able to speak to anyone because it doesn't give you an option ), I get a {$0.00} charge. Even if I go online, I get a {$0.00} charge. When I received my first payment, I went to my bank ( XXXX XXXX ) to pull the funds from the card. It was declined because my bank handles visa cards. I went to one of the " suggested '' banks, which charged {$1.00}. To this day, I have been charged {$0.00}, {$0.00}, {$0.00}, {$0.00}, {$1.00}, and {$0.00} ( and one more charge of {$0.00} because I had to log in to ensure all the charges were reflected correctly. Total loss of money : {$4.00} I ask for your help because if this bank/card is doing this to me, they are probably doing it to others. Next, being unemployed, taking money from the client 's account, such as above, does not help, especially when funds are tight.
10/23/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • OH
  • 43607
Web Older American
I initially requested a replacement EPPIC card on XX/XX/2023 from XXXX 's XXXX XXXX for XXXX XXXX XXXX XXXX XXXX XXXX. I did not receive the replacement card by XXXX XXXX so I requested another card. I never received the card requested on XXXX XXXX. The representative I spoke with suggested that the postal service may be at fault so I filed a complaint with us postal service regarding my mail delivery on XXXX XXXX. I also filed a request for us postal service to find my mail. I requested another replacement card on XX/XX/2023. This card never arrived. On XX/XX/2023 I called the service center and spoke to someone named XXXX and a supervisor named XXXX. I told XXXX I want to file a complaint against her company and ask that she reissue a replacement card. XXXX suggested that I temporary change my address to a XXXX XXXX XXXX somewhere else. I told her I have lived at this address for 18 years and never had trouble receiving my mail and that I will not change my address. As of today, I still have not received my replacement card.
10/25/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 952XX
Web
XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX -- ->>> XXXX XXXX for XXXX XXXX XXXX My XXXX XXXX XXXX. The last place my card was supposed to be sent was @ XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX, XXXX XXXX I was unable to retieve the {$250.00} or {$200.00} dollar amt charge to my credit card at XXXX XXXX on XXXX XXXX XXXX. Since then, my card was stolen by my friend XXXX, XXXX. my old boyfriend. Along with my identity and my drivers license and now my ID DMV issed card. I am so frustrated. I have no idea where the child support payments are going to and can not even retrive a dispute letter from Goprogram.com that was last outsourced to XXXX! I think XXXX is absolutley a identity theft. And please report this along with any other account associated to me name. he also stole my Unemployment Card and my XXXX XXXX bank debot card and my XXXXXXXX XXXX cards, and my XXXX Cards. XXXX XXXX XXXX XXXX XXXX XXXX His current address and where I stay with him now stay is at XXXX XXXX XXXX, XXXX, XXXX please look into this thank you so much/
02/14/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • FL
  • 32828
Web
I noticed the balance on my account was less than I expected and inspected my statement online to learn that XXXX fraudulent charges occurred on my account. The charges were dated XX/XX/2016 and I reported this to my Debit card provider on XX/XX/2016. A few months later I was notified that the claim was closed due to me not sending back documentation about the claim that they mailed me. I never received what they sail was mailed. I contacted them again to re-open the claim and I sent the documentation they were missing to complete processing my claim. I received a denial because they are saying the documentation was received outside of the 60 day window to report a claim. The claim was initially reported 5 days after the fraud occurred! This was also a well know and highly publicized breech that occurred with XXXX in New York! I feel like they are giving me the run around to keep my money which is child support for my children. Please make them give me a refund immediately. Thank you for any assistance you may be able to provide.
01/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 07106
Web
Since XX/XX/XXXX I have been trying to activate my EPPICard, however I have not been successful. There is a typographical error with my social security number that is preventing me from activating my card. I have made several calls and have submitted documentation to verify my correct social security number to no avail. On XX/XX/XXXX, I was told that I needed to contact the Social Security Administration and have them to call Conduent and verify my social security number. Of course, that is not a function of the Social Security Administration, my verification is my social security card. I have been asking to have this issue escalated for days and I have not been provided with a contact person to resolve this matter. On XX/XX/XXXX, I spoke with a supervisor who had me to email my documents again while she was on the phone and she manually verified my identity. This was great, however, she only lifted the fraud alert on my account but never updated my social security number. I still do not have access to my child support funds.
08/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 19124
Web
On XX/XX/XXXX I contacted the company Way 2 Go debit prepaid card due to fraudulent activity that was placed on my child support account. My previous card was canceled and I was sent a new one. I was also asked to make a statement I was sent paperwork to fill out and I sent in all the transactions that had been withdrawn from the account for the amount of {$2000.00} I did not receive notice that deposits were being made to the debit card on XX/XX/XXXX. I logged in to see all transactions were being done in XXXX Tennessee. I live in XXXX, PA I reached out to the company to file a complaint. I was given paperwork to fill out and after submitting it to retrieve the funds back and I was told by the company 's representatives that their investigation department found a discrepancy in the dispute and there is no way possible to get the money back. This happened last year XX/XX/XXXX with the same company ( Way 2 Go ) and the conclusion was the same outcome I was unable to retrieve funds which was {$500.00} at that time.
07/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30058
Web
My unemployment is deposited on a government issued MasterCard. My finance company doesnt accept payment from cards. I searched and found how to transfer money to my bank account. It worked the first time, when tried second time option wasnt there. Searched, read through their fine print, found out how to do it by phone. Third time option is no longer there. They have a 800 number that doesnt give you the option to speak with a person. There paperwork gives you a number to resolve with the Consumer Fraud Protection Bureaus that is fraudulent ( 1-855-411-2372 ), when you call and sit through fifteen minutes of commercials they give you some 411 service. I have money and cant pay my car note, when I try using an atm, they will only allow me to withdraw XXXX and then charge me XXXX dollars, and thats not enough to pay car note. Id like assistance with getting these people to unhand my money. There paperwork says they can charge me for not using my money, then they say I cant get a jury trial, I never agreed to that.
03/28/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 75002
Web
This makes the 3rd complaint I have made about setting up the direct deposit on my way2go card. I am unable to do that. I file a complaint a person calls me back and tells me that she ( XXXX ) is not able to assist me. That she has to file a web support ticket and I have to wait on someone to call me back. I was told this same thing back in XX/XX/2022 when I originally filled the complaint never received a call. Here we are again today with the same thing. My issues is not resolved. I am going in a circles with this company. I was told by XXXX that she does not have to follow up with me. After she has filed the compliant she said someone is supposed to call me back within 24 hrs. If they do not she will file another form and go on from there. But she is not able to assist me. My problem is I am trying to set up the direct deposit and this is the complaint however I get people that call me back that can not assist. If this issue is not resolved within the next 7 days I will file a complaint against XXXX XXXX.
09/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 304XX
Web
On XX/XX/21, when I checked the balanced on my XXXX Card ( XXXX XXXX ), I was sickened to find that over 100 transactions had been made from XXXX to XXXX, all to the same merchant ( XXXX ). The charges total over XXXX. I have NEVER purchased from this company ... I assume it's some sort of gift card App Store as the amounts range in equal dollar amount from XXXX to XXXX. I immediately contacted the way2go fraud department who advised me that they would send out fraud paperwork immediately ( it arrived on XX/XX/XXXX ) and I had until the XX/XX/XXXX to submit it. I found the paperwork online and filled it out and will be faxing it to XXXX on the XXXX of XXXX. in the meantime I've read online that this bank almost always rejects fraud cases with no cause or explanation, and there are in fact many lawsuits pending. The bank also has an " F '' rating on the XXXX website. I can provide screen captures from my account but I've attached a list of all the charges that I filled out for the bank 's fraud form.
06/23/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NV
  • 89031
Web
around or on the date of XX/XX/2023 I called WAYTOGO bank asking them to issue a new card for me because I had funds coming to the card I didn't have my old card, they told me they would issue the card out to me. After waiting around 6 to7 days I attempted to contact the back to see what was going on with the card I wasn't able to get through that due to the system being really hard to navigate so I called back the next day when I had time to, this time I was able to talk to some one it ended up being a lady who notified me that my card had been activated without my notice and was being used so I asked how did my card was activated if I never received it she told me that my card was sent via XXXX and was left at my front door. I told her I never got that package so she sent me to the fraud claims department they started my claim and I was told I would have have to fill out some papers and mail them back in so I did that, I also emailed them. I was notified my claim was denied do to conflicting information.
02/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IN
  • 46241
Web
I was receiving unemployment through the Eppicard bc I didnt have a bank acct. I had {$470.00} on the card once my unemployment ended. The money stayed on the card and then unemployment announced they were no longer using eppi card and switching to Way2Go card services. So we either had to have our balances switched ( if still receiving unemployment ) since I want still receiving unemployment they told me to call to request a check be sent out of remaining balance. Which I did in XX/XX/2020. They were supposed to have sent it out by XX/XX/2020 I still hadnt received check so I reached back out. They said oh well resend never received again. So again I called and they said oh well its probably in unclaimed property. Called that office and theres nothing there. Again I called and no one seems to be able to help. They can see my balance but cant send a check. Ive had them send messages to supervisors talked to everyone and cant access my own money. I need help getting my funds to me and being able to use them
11/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 236XX
Web
XX/XX/2020 i was shopping online XXXX bought a XXXX gift voucher XXXX XXXX XXXX card and XXXX XXXX XXXX that was the last i used card .. fee of 5 replacement card and XXXX XXXX card shows up on purchases soi just dont do anything it happens all the time i have opened an account XXXX XXXX XXXX XXXX XXXX XXXX va XXXX .. my girl and i are fussing back and forth her name is XXXX XXXX XXXX and she is out with Best friend XXXX XXXX my girl let her use her card i dont know but i know im going thru a situation of fraudulent activities being put on me and i want to clarify that a card recieved on monday ups in my name im looking at it i look at the number in the corner i call it says indiana something .. i still have the card in muy posession ending XXXX when i sign into my account card ending XXXX XXXX something like thatmy charfes i made prior weeks are showing up in all other transactions a re w pending .. something real crazy with that XXXX my emails locked out i was using XXXX my sim card gets locked ..
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • XXXXX
Web
This is regarding a VA unemployment benefits Way2Go Debit Card. We received this card for the benefits effective XX/XX/2020 but we have never been able to activate the card using the Way2Go mobile app, XXXX, nor on the number ( XXXX ) we are to call in order to activate the card. Even we we do call the customer service number ( XXXX ) and follow all the instructions provided and inputting our own information ( card number, DOB, SSN, the security code ), the call always tells us that we are unable to verify the information. When we try to speak to the representative, the call tells us to wait in the queue until the next available agent and then after 10-15 minutes the call will time out and say that it failed. It has been almost two months and we haven't been able to use the card. This is for unemployment benefits, it is unacceptable that the card can not be used for this long. We can not even check the balance that is inside of the card. Please try to help up resolve this asap. Thank you.
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • XXXXX
Web
This is regarding a VA unemployment benefits Way2Go Debit Card. We received this card for the benefits effective XX/XX/2020 but we have never been able to activate the card using the Way2Go mobile app, GoProgram.com, nor on the number we are to call in order to activate the card. Even we we do call the customer service number ( XXXX ) and follow all the instructions provided and inputting our own information ( card number, DOB, SSN, the security code ), the call always tells us that we are unable to verify the information. When we try to speak to the representative, the call tells us to wait in the queue until the next available agent and then after 10-15 minutes the call will time out and say that it failed. It has been almost two months and we haven't been able to use the card. This is for unemployment benefits, it is unacceptable that the card can not be used for this long. We can not even check the balance that is inside of the card. Please try to help up resolve this asap. Thank you.
01/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 735XX
Web Older American
I wrote previously about this issue ( last night ). The company XXXX ( Conduent ) is very, very difficult to deal with, there is NO way to send email to try to get help for any problem you are having. It says " Contact US '' but the page is blank and there are no links in order to contact them. It is very obvious the company wants you to spend 50 cents numerous times in order to contact them to TRY to straighten out any problem you may be having. AGAIN. there is no email link, the telephone service does not give an option to speak to a representative to help you. when you finally do get a representative, they tell you thay can't help you with the problem for one reason or another. This is Government Benefits. Do I need to contact the Government?? This is absolutely ridiculous that this company is holding people hostage to their mean and hateful practices and waaaaaaaaay overcharging them without being able to get any assistance ... ... .SOMETHING HAS GOT TO BE DONE ABOUT THIS SITUATION.
12/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33598
Web
In XXXX of XXXX, my wallet was stolen out of my car with my social security card, my kids social security cards, an XXXX bank cards, mail and cash. With my information someone opened up an fraudulent unemployment claim in Florida in XXXX of XXXX and had a Way2Go card set up. In XXXX of XXXX, I actually filed my own unemployment claim over the phone and I was told my claim had been backdated to XXXX of XXXX. I begin noticing that I was XXXX payments on weeks and tried to get in touch with the Florida unemployment but to no avail. On XX/XX/XXXX, someone finally reached out to me and that's when I found out about the money in the sum of over XXXX was sent to the Way2Go card. I tried to dispute the transactions but they are denying my dispute because they're saying I had knowledge of this and waited to long. I'm not being protected. I have attached police report from XX/XX/XXXX and a document from the DEO validating that I had no knowledge of any of this until the phone call on XX/XX/XXXX.
09/06/2021 No
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • NV
  • 89012
Web
On XX/XX/XXXX a deposit of XXXX was received on my card. On XX/XX/2021 I electronically transferred this amount to my bank acct. On XX/XX/XXXX I received a deposit of {$690.00} and also electronically transferred to my bank account. I was charged XXXX per transaction and it showed the deposit cleared from the card with confirmation numbers. After 2 weeks the money did not show in my account. I called Way2Go. XXXX bank and conduit. Conduit confirmed the routing and acct number was correct and said that NV Unemployment does not allow bank deposits, but the money would be returned to the card within 10 days. I checked with NV unemployment they stated this was not true and would escalate to a supervisor. In turn conduit sent me a dispute form to see what happened. The dispute form was returned to them on XX/XX/2021. To date the funds have not been deposited to my account nor returned to the card and no one is returning phone calls or my inquiries nor can tell me where the funds are.
08/15/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 35601
Web Servicemember
In XXXX my card was stolen and all th money was used.i notified the company as soon as I found out and they started the dispute and ultimately gave me a provision credit but reversed it a couple of weeks later. So the negative balance means that my weekly unemployment was feeding this over {$4000.00} balance so I lost twice the money. They said there was conflicting evidence and that was that the XXXX who stole it went to some of the same stores I shop at but the thing is we live in a very small town and these stores are our only options so everyone here goes to the same places. The other charges were places I've never been shopping at. Fast forward to XXXX and I notice more charges I did not make and they are all online purchases I report them and the women says she started the dispute but never did. So about XXXX more was stolen from me and they wont fix this now. I filed another dispute but it was denied. My family has suffered enough now we are losing our home. I need help.
10/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 08302
Web
On XX/XX/2020 I called the Eppicard customer service line to check my balance. My balance was significantly lower than usual. I called to speak with the fraud department and filed a claim. They told me they would stop my card & send me some forms to fill out to claim fraud. I had 10 days from my claim to send the paperwork back. I received the paperwork XX/XX/XXXX, but I could not finish filling it out until the XXXX when I received my card and was able to create an account to log in and get the other fraud charges off my statement. I attempted to fax the paperwork to the number provided multiple times on XX/XX/XXXX but the line was always busy and the fax would not go through. I tried every time I went to work until it finally went through on XX/XX/XXXX. I called to check the status of my case and they gave me a date of XX/XX/XXXX they would have a resolution. It is now XX/XX/XXXX and they have yet to give me an answer, they can only tell me the case is still pending.
09/10/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WI
  • 53221
Web
I went to a atm in XXXX and the machine didn't give me the money I request. It stated that the machine was out of money. I called Child support XXXX card XXXX. I advised them of the problem. The customer service rep stated that they were going to mail me out a fraud investigating form which I had to sign and send back ... Calling every day since XXXX no resolution was ever offered to me.. Finally XX/XX/XXXX comes around and I received a emailed stated that a credit was applied to my account of XXXX which was the amount of the atm miss dispend. XX/XX/XXXX I received a letter from XXXX card stated that the investigation was completed and the credit would be permanent. XX/XX/XXXX comes around they took the credit back for no reason. I have call the company on several occasions however it is XXXX now and my issue is still not resolved. All the company keep saying is we are investigation and fill out a ticket for this to be reviewed. I just want my money back. Its been 3 months.
11/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 157XX
Web
Its eppi card Pennsylvania. They suspended my card and spent hours, at least 6 to 7 hours trying to get a live person to talk to me. When I finally got to talk to someone, she told me my card was suspended because I used it at a XXXX XXXX restaurant and that was unusual spending, she then put me on hold to condiment fraud and they told me to email my state I.d and other information and I did 4 times and they still haven't helped me with my card. I called several times and they always give me the run around and hang up on me and tell me the same thing about emails and it will be fixed and nothing gets fixed. I had read several reviews online and it seems to be a scam this company is pulling on ppl and stealing there funds from the eppi cards. I need help getting my card unsuspended fast. This is my only income. And the ppl from eppi card and conduent are very rude when you finally do get to speak to them and hang up on you and just say the same thing with no help at all.
06/28/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • PA
  • 186XX
Web
I have had a Pa Eppicard for years. The card had read a balance of less than {$25.00} every time I checked it. I was told by XXXX XXXX in XXXX of XXXX after inquiries that the payments had been made in XXXX and there was over {$9000.00} in my account. So now the money shows up. I was able to take {$500.00} off of it and then no more. They had deactivated the card and told me I should have received a new way to go card. I told them I had never received the card. I was told they would " white list '' the card I had and that I would be able to use it. 2 trips to 2 different banks and many phone calls later I was still not able to take the money out. It the message coming back declined. Service agent XXXX at XXXX Eppicard stated it must be the bank declining it but also said the card was not active. In summary for more than a year they have through deceit kept money from me and when hiding it no longer worked they shut the card off under the guise of we sent you a new card
07/20/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92648
Web
On XX/XX/XXXX I received a deposit for {$3900.00} on my EPPIC Debit Card issued by Dept Child Support Services for California. I typically receive {$170.00} a month for child support so I very seldom use the card. I called to check the balance at the end of XX/XX/XXXX to see if if my normal monthly payment posted, as my ex husband is not consistent in paying court ordered support. The automated system advised a payment for {$3900.00} had been deposited to my card, but my available balance was {$0.00}. This was a tax intercept payment for arrears owed to me. I spoke with the fraud department who sent me paperwork to complete and return, I had to request it twice! Since than they denied my claim, I have asked multiple times for their report and reason to deny my claim as it was clear it was fraud since the charges are from XXXX and XXXX. I filed a police report. They continue to lie to me and promise to send the report of their investigation its been 7 months.
07/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 33411
Web
On XX/XX/2020, I have received a prepaid debit card called the " XXXX Way2Go Prepaid Debit Card '' from the State of Florida due to applying for Reemployment Assistance funding. I did not like the nature of the prepaid debit card, so in the UI portal, I changed the direct deposit funding source from the prepaid card, to my credit union checking account. However, this merely redirected funding to the checking account. I have tried to close my prepaid debit card through calling the card provider using the phone number provided, but unintentionally incurred three balance inquiry charges between XX/XX/XXXX and XX/XX/XXXX of XXXX. I have tried to close my account through the online portal provided at " https : //www.goprogram.com '' only to not succeed. The phone number provided only provides me only automated service with no access to a customer service human representative. The entity at fault would be XXXX XXXX who is acting as the steward for the Way2Go card funds.
06/17/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 33411
Web
On XX/XX/2020, I have received a prepaid debit card called the " XXXX Way2Go Prepaid Debit Card '' from the State of Florida due to applying for Reemployment Assistance funding. I did not like the nature of the prepaid debit card, so in the UI portal, I changed the direct deposit funding source from the prepaid card, to my credit union checking account. However, this merely redirected funding to the checking account. I have tried to close my prepaid debit card through calling the card provider using the phone number provided, but unintentionally incurred three balance inquiry charges between XX/XX/XXXX and XX/XX/2020 I have tried to close my account through the online portal provided at " https : //www.goprogram.com '' only to not succeed. The phone number provided only provides me only automated service with no access to a customer service human representative. The entity at fault would be XXXX XX/XX/XXXX who is acting as the steward for the Way2Go card funds.
12/20/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33023
Web
This complaint is in regards to the company called XXXX. This card was issued to me for unemployment benefits within the state of Florida. My complaint is that every time the automated number is called and it ask to enter the last four digits of the card number and pin. It automatically give the balance and deducts XXXX cents every time. There should be an option to select whether you want to hear you balance. Furthermore there should never be a fee assessed to check your balance OR to talk to customer service. This is deceptive. as many people are getting either unemployment, child support or some other benefit through this card. It seems to be taking advantage of consumers within a certain economic category. If a person is unemployed or getting state benefits, they need every penny they can get. Its unfair and deceptive to have a financial institution charge customers to hear their balance or get assistance from customer service. Please look into this matter
02/26/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 93436
Web
The company advertises a toll free number, but yet there is a fee every time I call the number on the back of my card. The number on the back of my card is the same number on the website and any statement. It is very difficult to get a live representative on the phone. Once the number is called, the caller is put into a loop of recordings, hung up on and forced to call back. XXXX XXXX XXXX use to send paper statements in the mail and now I am charged a fee every time I call the number to request a statement. I have never been able to make an online account. It was not important to me until they stopped sending monthly paper statements in the mail. Now it costs me a fee to call the number on the back of the card. The few times that I can actually get a live rep on the phone, I am given a ticket number and told I will receive a call back within 2 days. If I miss the call from another state, I have to go through the same process all over again and pay more fees.
02/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NM
  • 87114
Web Older American, Servicemember
Between XXXX XXXX XXXX, all of the money on my Unemployment Debit Card issued by Eppicard from XXXX XXXX XXXX , was fraudulently taken, {$26000.00}. I have been in possession of my card at all times. I have not shared my card or the pin. I only used it twice, both at XXXX XXXX ATM. XXXX XXXX is the bank supporting the card. I did not know about the fraud until I received the XXXX statement. Immediately I contacted XXXX XXXX XXXX and Eppicard. Neither were of any help to recover the money. The process takes a long time, waiting for responses by USPS. I have since made reports with XXXX County Sheriff Department, FBI, and NM Attorney General. Reports are taken, but then there is no follow-up. The fraud was used in the US and internationally. This money is meant to help my family with food, utilities, and expenses, as the state mandates and pandemic has greatly affected our business. Please help get the money returned. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX
05/17/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 34668
Web
I initially called on XXXX when my card was declined making a purchase. I checked my card to find I had a XXXX balance. There was previously over {$1100.00} on the card. I spoke to representative on XXXX and initiated the dispute. She told me to fax the statement back she was sending me with disputes highlighted by the XXXX. I sent it back by the XX/XX/XXXX. I then followed up on the XXXX to make sure they received my fax. They did and said I'd receive a provisional credit by the XXXX of XXXX while they investigated the claim. I called today to find out they denied my dispute of {$690.00} with no explanation except " Conflicting information ". They said they'd send me a letter. No provisional credit, no investigation, nothing. I was blown off by the representative on today 's date of XX/XX/XXXX with no chance to appeal over the phone. I was never sent a dispute form either. I was told to just " Write the dispute amounts on the statement she was sending me. "
01/29/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IN
  • 466XX
Web
I have a prepaid card through my employer called XXXX XXXX XXXX XXXX. My card was hacked into. Im not certain, however it could have been hacked into on my companys secure site. I contacted the cards company using the number on the back of the card to investigate, cancel and reissue a card. I am now frozen out of the cards site to look at charges in order to dispute them. The customer service rep for the company said that he would send me copies of my statements. He did not. Nor was a card reissued. He sent me dispute paperwork from a company heading called XXXX with a P.O. Box, no physical address. No email. I have been trying to contact the company by phone and now I am put into a sinkhole hold position for hours. Never to speak to a human. My concern is this companies involvement in the hacking process, my personal security, as well as my companies security. I started investigating this company and found many many complaints of the same nature as my own.
07/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NV
  • 89502
Web
Recently Nevada unemployment changed their prepaid debit card provider to way2go card provided by XXXX XXXX and I've had nothing but problems with it. 1. They state that you can withdrawal from any XXXX or XXXX ATM fee free but several ATMS I've tried on their list all say I'll be charged by both the ATM and way2go. 2. It says that you can get cash back at the store also fee free but it either doesn't give you that option when checking out or they charge you to get cash back. 3. You can't pay any legitimate bills with this card even though there's sufficient funds to cover what I'm paying. I've tried paying for my car payment and a loan payment I have but it won't take this card. 4. You can't get through to anyone when you call the numbers provided. I've called several times and each time I'm on hold for hours and no one ever answers. I have no idea why Nevada chose to go with this prepaid card instead of allowing direct deposit like every other state.
07/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 354XX
Web
XX/XX/XXXX and XX/XX/XXXX I was charged two different amounts to two different companies in which I did not authorize. XX/XX/2021 PURCHASE XXXX XXXX XXXX XXXX # XXXX / XXXX, XXXX - Cleared - {$95.00} XX/XX/2021 PENDING PURCHASE CS *XXXX XXXX XXXX / XXXX, XXXX - Pending - {$12.00} I called the XXXX to dispute these charges or cancel them. I could not do either -they stated I had to wait 7to10 business days. I am not happy that I can not get the money because my card was compromised, and I can not even dispute the charges until 7-10 business days later. THEN to add to this disaster XXXX charged me {$4.00} for a replacement card for something that was NOT EVEN my fault I have called XXXX and requested they send me the paperwork to just get a paper check in the mail from now on because it is way to hard to stay on hold then wait to dispute something and not have access to your money when it is needed. I thought Mastercard backed their product better
06/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • OK
  • 731XX
Web
I received a credit card in the mail ( XX/XX/2020 ) to a company I have never applied to get credit to or applied to get any promotional offers or information. On XX/XX/2020, I called the number listed on the information sent through mail and the automated options do not allow me to speak to a customer representative ; the system will only allow for SSN or DOB, which is not information I want to disclose as I believe this to be fraud as I did not apply for a credit card. I have no way of getting additional information as the website is set up the same way in which one has to input personal information to get in touch with a representative. It seems this is a XXXX XXXX XXXX card XXXX and by mail XXXX XXXX XXXX and website provided XXXX. https : //www.goprogram.com/goedcclient/pdf/Way2Go_Brochure.pdf I have never filed for any unemployment and any cards or prepaid cards in my name are fraudulent. My credit with all companies has been frozen.
07/03/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • GA
  • 30080
Web
Received unemployment payment on a debit card issued by the state of Georgia ( Way2Go Card ) even though when i filed my unemployment claim, i requested direct deposit. Received card and need to pay bills. Opted to use Way2Go bill pay services ( GO program bill pay ) to pay my XXXX Visa Credit card. I selected XXXX MC/Visa and input my credit card account number. Received confirmation and with in few days, it was posted on the Way2Go app but not visible by my credit card bank. I called XXXX and confirmed that they did not see any pending payments. So It's confirmed that the payment was removed from my account but did not go to the proper recipient. I attempted to call Way2Go to attempt to resolve this and have the funds returned but they said they file a case and it will take anywhere from 45 - 90 days. This is a nightmare. That's a lot of money gone and the service I used that ultimately made the mistake is not remedying this appropriately.
11/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 46526
Web
I filed a dispute XX/XX/XXXX it was filed with the eppi card holders on XX/XX/XXXX. But the dispute that was entered in was not the dispute I sent in. There was other things in the dispute that was not in the paperwork I sent. I had received a paper from the fraud service department and they stated that I had submitted {$1400.00} in disputes but my dispute amounts should have been {$2200.00} in total. I then reached out to the company and explain to them that this was not right I requested the papers that were used in deciding whether or not it was fraud. My dispute was never put into investigation on this call. Since I have not heard back I called again XX/XX/XXXX and put the file back into escalation. *2nd time* i was told it only takes 3 to 5 days. I called back AGAIN XX/XX/XXXX and my investigation hadn't been looked at yet so we placed it again into escalation. *3rd time* I called back today and still the same thing. Please just wait..
08/30/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 46304
Web
XX/XX/XXXX I found fraudulent charges on my XXXX XXXX when I checked my balance on line. I called XXXX to dispute the charges. They mailed me paperwork to fill out. XX/XX/XXXX I received a provisional credit. XX/XX/XXXX The provisional credit was taken away. When I called they stated that they were still investigating and when the investigation was over they would credit me again if they found the charges to be fraud. XX/XX/XXXX I received a letter from XXXX stating that their investigation was over and they had determined that the charges were in fact fraud and my provisional credit would now be a permanent credit. I was never given the credit back. I have called them at least 20 times since then, and have been documenting the dates and who I have spoken to since XX/XX/XXXX. Everytime I call they tell me that they are working on my case, they put in another " ticket '' and there is no time frame for resolution. The amount is {$92.00}.
09/02/2023 No
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 626XX
Web
I contacted customer service for the XXXX XXXX XXXX program yesterday to open a dispute regarding two transfers that were not made by me one of the amount of {$50.00} another and the amount of {$25.00}. I was issued a new card and told to call back when the funds settle. The funds have settled and for hours I have been trying to contact a customer service representative at the numbers provided by them and now I can't even get through their automated phone system they hang up on me. I've tried to email them and I've gotten no response and I have searched other methods and ways to contact an agent and have been completely unsuccessful it's been 5 hours now I've been trying to do this. There's no way to open a dispute through their website or their app and according to their brochures it has to be reported within 24 hours which of course I already did but was told to call back and now conveniently for them I can't even get through to a person
01/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 748XX
Web
This is not a duplicate. The is the 7th and final complaint. None of the information was ever provided to me as stated previously, and after the last complaint it was supposed to be mailed again. I received a letter that stated an error did occur, but the amount of the dispute and the amount of the credit on the paperwork do not match at all. I will attach that. And also if you will look back into these complaints you will see that the dates do not match with the " evidence '. Prime example is that on the complaint dated for XX/XX/XXXX you will notice in the notes that the representative stated that the documentation was received from the company validating the charges on XX/XX/XXXX, however by that date they had already reversed the temporary credit that was on my account. So why was the credit reversed before any information was obtained to deny it? I am sending this to the Oklahoma Attorney Generals office for further assistance.
09/16/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 081XX
Web
My Eppicard, daughters child support, number was stolen without my knowledge AGAIN!! The cards were in my wallet both time. This time I was told that I am unable to get my money back. However I did some digging and actually found the name of the guy who took it! This is happening to so many people that is ridiculous. If you read this website you can read what they are doing to people. https : //www.eppicardhelp.com/eppicard-customer-service-live-person/ That is just a little bit of what we go through just to get child support. I will attach prove and what they told me as a response to me. I feel there is an inside job at Eppicard giving out numbers of vulnerable consumers. On XX/XX/2020 my card was used at XXXX XXXX XXXX for {$540.00}. On XX/XX/2020 {$27.00} was used to purchase at XXXX XXXX XXXX XXXX. And finally on XX/XX/2020 for {$100.00}, XX/XX/2020 for {$140.00} and on XX/XX/2020 for {$400.00} was used at XXXX XXXX XXXX XXXX.
07/02/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 31907
Web
I lost my debit card XX/XX/21 i notices the fraud charges XX/XX/21 i called the police and made a report. I called ways 2 go program and explained i lost the card and gave all transactions that were made. The lady who initially took the call said 2 out of 5 transactions can only be placed in disputes that day because the merchant hasnt collected the funds. It was over 800 in purchases. I called ways 2 go XX/XX/21 and checked on my claim they advised it was denied due to no proof of fraud activity. The card was used as credit in multiple stores using XXXX XXXX and XXXX dollars at a time. Ive never spent this amount ever at a liquor store and also Ive only used debit while having the card. They keep telling me i cant appeal or reopen my decision unless i have new information to provide. This is crazy i am unemployed and have bills to pay. I will get put out if i cant pay my rent. They are offering me no help and dont care to help
08/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 230XX
Web
I was charged twice by a company I purchased goods from. 1 of the charges was listed as " pending '' on the day I made the purchase XXXX. The other charge that was shown as " completed '' was dated XXXX. Both were from the same amount XXXX Both amounts were deducted from my card account. The company I purchased from told me they only charged and collected 1 time. The pending charged stayed on my ledger for nearly a month. I attempted to call the card company XXXX at XXXX. Could never get though to file a fraud claim or resolve the issue. No automated option would get me a person. All options eventually lead to me being disconnected. Now the pending charge is gone. But the 2nd XXXX amount has not been credited back. I called the Parent company of Way2Go / XXXX which is Conduent. At XXXX and the person that answered ( XXXX ) would not help. Asked XXXX for her supervisor. Was told she was in a meeting and couldn't be disturbed.
05/17/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23601
Web
I filed for unemployment on XX/XX/2020. At that time I chose to receive a debit card for my disbursements. I never received the way to go card in the mail. When I called the XXXX to check my account, it says I have a positive balance of XXXX. Since I had not received the card in the mail, I changed my disbursements to direct deposit. I now receive my weekly allotments in my checking account. However that XXXX is still in my XXXX account. I have tried to contact WAY to GO numerous times to notify them that I never got a card, however the automated system will not allow me to get past inputting a pin number. I do not have a pin because I never received a card. You must have a card to create a pin. There is no number option for my particular dilemma, and I have been unable to speak with a live person. The XXXX says they can not transfer the funds to my checking because they have already been issued to a card. Please advise.
06/30/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 172XX
Web
On XX/XX/2023 I used this card with my PIN number to get gas. I got {$25.00} in gas and when I got on to check my balance it had a hold for {$150.00}. I called to see how long this will take as we are on day XXXX of this hold. The prompts are not user friendly so I went with the transaction option. I talked to a lady and she said she was sorry and that she can not do anything about this. I got a notification and see that a a {$25.00} " clearing report debit adjustment '' was charged to my account. I am not sure what that is for. If this is due to my call, I was never told about this charge. Can this be reversed or refunded? The lady never said anything about this nor did any of the prompts. Do to this {$25.00} charge my card is now negative {$22.00}. Also is there anything that can be done about the hold? I normally would not care about the hold but I am in need of this money to be able to go to the grocery store.
07/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 302XX
Web
I received a payment on my child support card from my ex husbands stimulus check. Since i had not received a payment in years the card that i have at home was expired, which automatically generated me a new card. Well i never received the card. I call twice about not receiving the card. On Friday XX/XX/XXXX I called and requested the card be express mailed since i had been waiting for my card that was allegedly sent XX/XX/XXXX according to the website. The gentlemen told me that it would be {$14.00} and some change and I would have my card on Monday. He also stated that I would get a tracking number. Well neither happened but they did charge me out of my child support and still did not send the card. I need my money and it is illegal for them to hold it XXXX the way that they are.Now my accounts listed a fraud and I can not log in or call anyone about it because it says they can not connect me. Can you pleas help me?
10/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 748XX
Web
You can reference the other complaints that have been placed for the history on this, this is not a duplicate complaint. I just received a letter stating that they have credited the account in the amount dispute, that was again a false statement. I have their letter and my ledger showing that. How long do they go they get away with this before you acutally do something??? Then they have no re-debited my account for an amount that was not credited on that day without sending any notice, and i was recharged the same day that the full credit wasnt applied. I suppose i seek legal counsel as they are breaking the law and nothing is being done about it to stop it. i have had one rude guy call me one time. that is it, this is not protection on your end and this is theft on theirs. and it doesn't take ten days to mail a letter and you already deduct the money back before i get the letter of provisional credit?!?! come on
11/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WI
  • 54901
Web
My WI XXXX XXXX Eppicard was suspended for fraudulent activity in XXXX. Twelve unsuccessful attempts to speak contact customer service @ # listed on card. Minimum time waiting was 45min max time in line 2.5 hrs. Never speaking to a live person. Each call attempt was made @ diffrent time & day of the week to rule out high call volume times. After waiting 65 minutes I spoke with a Level 1 representative who said id need to speak with a L2 agent. 204 minutes wait time. The L2 agent asked for the same information I provided L1 After L2 verified my information was correct transferred me to L3 agent to lift suspension from my card. My call in queue 137min. When the L3 agent answered the call was dropped. Forcing me to start over @ L1 At L1 or L2 I wasn't given an explanation for the suspension. The fraudulent activity was never addressed or mentioned by representatives, agents at all. Wait times are unacceptable
02/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • OK
  • 730XX
Web Older American, Servicemember
On XXXX XXXX dated XXXX, I received a notice via USPS dated XX/XX/2021 that a I had an issue with an electronic transfer which additionally indicated there was an error requiring me to respond to the notice. This notice also indicated that there were several other issues. I received s similar notice in late XXXX which I made a response via USPS that I had no affiliation nor type of credit identified in the notice. I attempted to contact via phone number provided ; proceeding further required me to input Names, SSN and Date of Birth. An attempt to contact via website required me to establish an account. Both methods have the appearance of some institution/individual ( s ) attempting to collect personal information that may be inappropriately used on behalf of the consumer. That response went unanswered. I have do not do nor have this type of credit! Thank you for the courtesy of your immediate reply!
11/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MO
  • 65202
Web Older American
I have my SS check deposited into my XXXX XXXX debit card every month. In XXXX my card was hacked into and they cancelled card and said they would investigate. They sent me a letter telling me that they had given me a provisional credit and it was mine to use. They would not take it back unless investigation was unfavorable to me. When I checked my statement XXXX XXXX, 2020 I saw where they had taken the money back. When I called them they said the investigation was ongoing. I asked why they took the credit back and they said they could take it back anytime they wanted to. But that is not what they said in the letter that I still have. I'm with XXXX XXXX Cardholders Victims and they have done this to so many people. I can't believe they are still in business! So, far I have not heard anything from them or received my refund. The purchase that someone made using my card was at XXXX XXXX Support in XXXX, ID.
06/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • XXXXX
Web
On XX/XX/2020 I noticed fraudulent transactions on my Way2go child support card. I contacted the company and filed a claim for the accounts listed below. On XX/XX/2020 the company issues me a provisional credit in the amount of XXXX until the investigation was completed. After several deposit from TN Human Services, I noticed Way2go was taking each deposit. I later received a letter in the mail, stating they did not find any fraudulent transactions. I contacted the company again asking for another them to investigate it again, because I knew those transactions were not made my me or with my consent. The representative stated, that it wasn't anything that could be done. These are the transactions I disputed XX/XX/2020 XXXX XXXX XX/XX/2020 XXXX - XXXX XX/XX/2020 XXXX XXXX - XXXX XX/XX/2020 XXXX XXXX XXXX XX/XX/2020 XXXX XXXX XXXX XX/XX/2020 XXXX XXXX XXXX XXXX XXXX - XXXX XX/XX/2020 XXXX XXXX XXXX XXXX
01/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19131
Web Servicemember
On XX/XX/29 a fraudulent charge in the amount of {$1700.00} occurred on my card. Company failed to provide me with any security as this purchase should had been red flagged and never allowed to go through. I have had this card for about 5 years and have never made a purchase of over {$200.00}. Company failed to provide any security. I called Eppicard on XXXX to report the fraud. I was told a new card would be mailed as well as forms that had to be mailed back within 10 days. Upon investigation there seems to be a fraud with the company never mailing out new debit cards or the form to pursue fraud cases. Why cant the form be emailed? Why are people not receiving new debit with their remaining balance? Eppicard is stealing child support money from American families. This is my rent money that got stolen due to lack of security on your end. Rent money stolen during a pandemic. This needs to be handled ASAP.
03/14/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 74014
Web
I have been calling the XXXX XXXX customer service number many times in the last two days. The problem is when i call to talk to customer service the automated system transfers me to them and they hang up before i can even talk to a live person. I am charged XXXX every call i make to XXXX XXXX. They are racking up my charges and not helping at all. I have to change address in order to receive a new card because they never updated my address and the new card went to an old location. I can not talk to anyone and every time i try I am charged whether i have spoken to someone or not! This is not right nor is it ethical! I think its ridiculous to be charged to get help with a product that is holding my money and get charged whether I am helped or not. I have called over 8 times at XXXX cents a peice to get help with a replacement card and I have yet to talk to anyone because they keep hanging up on me.
02/03/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • IL
  • 60645
Web
I have tried on several occasions to get my issue resolved and to no avail. A lady name XXXX who said she was a XXXX XXXX XXXX on the behalf of Way 2 Go, call me from a XXXX on XX/XX/22 stating that she will like to speak with me regarding my complaint. I have left several voice messages for XXXX or any other XXXX XXXX XXXX to call me back, but have yet to hear from anyone. All I want is for Way2Go is to reverse all of the unauthorized charges that were made to my account and have this issue behind me. Not having my money returned to me has caused me to fall behind on my bills, not having enough money for food and other necessities, stress, and lack of sleep. No one should have to go through all of the challenges I am going through with trying to get their hard-earned money returned to them. This is not right. This is not legal. I look forward to your prompt response to this matter. Thank you.
07/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MS
  • 39120
Web
I go to an ATM to get some cash mid-vacation and my transaction gets cancelled ( not by me ) so I try a purchase at XXXX with cash back, it gets denied. I call eppicard and they say I have to talk to level 2 service person to authorize out of state use, I talk to them, they say they're putting the authorization through, could take 24 hours, I go get gas before the 24 hours is up, transaction goes through fine, after 24 hours, I go to XXXX to make a purchase and try to get cash back, get denied ... try without cash back, goes thru fine, buy food, get gas, pay for hotel rooms, all fine, try to get money out of the atm, denied, try to make a purchase with cash back at XXXX, get denied, after 48 hours, I try to make a $ XXXX purchase at XXXX get denied, try to make a < {$100.00} purchase, get denied, try to make {$5.00} ish purchase, get denied, now getting denied every purchase attempt everywhere.
06/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 748XX
Web
XXXX of this year I was informed by my son 's grandmother that her son started paying child support and he had also made a a deposit back in XXXX I was never informed about this until she brought it to my attention. So I call the child support office and they said there has been a card issued and currently being used. I told them okay well its me cause I never received a card they gave the number to a place called goprogram and they superficially told me there has been 4 cards issued. I'm frantic at this point and wanting to move forward so I call the police make a report the go program said they'd like a copy and any additional documentation if I have any so I gathered up 13 documents and sent to them 3 different time I Faxed these documents to them and they have closed my cased every time I need help I feel like they arent even looking at my documentation I've sent I don't know what to do
06/30/2020 No
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 368XX
Web
XXXX XXXX Master Card 2go program for GA unemployment insurance. XX/XX/XXXX I ordered a replacement card as mine was lost. I paid to have it expedited.Was told by the agent two days. Card never showed. XX/XX/XXXX I called they cancelled order and ordered new card. Told me that i would have it in two days. Still no card. My bills are late and my phone is shut off. Also, I will be contacting a lawyer. The fact that they just flat out lied is what really perturbs me. I will maintain my composure and conduct myself as a gentleman but i am XXXX to put it mildly. On several occasions i remained on hold for over an hour. I had to set my alarm for XXXX jusft to speak to an agent, including supervisors that all flat out lied. I will be recording my conversations with your lying agents going forward. Direct reflection upon leadership : guess you're all liars. Card was lost so i have no card number
01/14/2022 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • IL
  • 60645
Web
I became aware on XX/XX/XXXX, that over {$2500.00} of unauthorized charges was taken out of Way2Go debit Card by a minor ( XXXX XXXX XXXX ) from XXXX for several months. I immediately canceled the card and filed several disputes asking for a full refund and found out today, XX/XX/XXXX, that the card company denied my requests because of insufficient information, and refused to allowed me to file an appeal. I provided Way2Go with a copy of XXXX refund policy that shows I qualified for a refund, along with a letter explaining what happen, so what other proof do they need from me. I asked a representative and she couldn't tell me. I asked to speak to a supervisor and was told none was available. I am a young college student with limited income and work hard for my money to pay my tuition, rent, utilities, and other necessities. I requesting immediately assistance in this matter. Thank you.
11/11/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 92562
Web
Same thing happened to me! They said that I had to file a claim AFTER the purchases cleared! I got a hold of the company where the purchases were made and they refunded the money as I caught the transactions the day they were made. So, I got the refund, but my card was cancelled due to fraud. I paid the {$20.00} to have it expedited with 2 day delivery. It has now been 4 days and still no card. Not only that, but now I can not get a hold of a live person because my card has been cancelled. When I select the option to see the status of my new card, it says they temporarily can not help and it hangs up I honestly think that someone has hacked their computers because I am finding a lot of people have had their accounts drained by fraud in the last month.They said it was probably because I have used my card online to order things. But, I have NEVER used my card for any online purchases!
01/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 46324
Web
On XX/XX/2019 I went into XXXX in XXXX IN to purchase a jacket for my son i went to self check out to expidite my purchase i swipped my card and the message said contact the instituation. I did it two more times because i didnt understand what was going on so i grabbed an employee to assist me on her register it said the same thing i called the company and waited on the line while holding 20+ mins the WAY 2 GO card rep ( Conduent XXXX ) stated '' the system doesnt show that you even tried to use your card ''. For four days i was denied access to my own funds from ATM 's stores over and over again. I was mentally drainned i was emotionally destroyed my children and i suffered tremendously being denied access to my own personal funds. After calling and filing complaints i got a call from a WAY 2 go rep claimimg they were going to deal with the situation and they have failed to
05/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • XXXXX
Web
This complaint is in ref to the Georgia Unemployment Insurance ( UI ) Way2Go Debit Master Card operated by Go Program, issued by XXXX XXXX. My weekly unemployment benefits claims began XX/XX/20, as of today XX/XX/20 I elected to receive my benefits via direct deposit from the beginning. Therefore I never activated the debit card sent to me in the mail. I destroyed and disposed of it upon it's arrival. Somehow my direct deposit choice didn't take and the system continued to put money on the destroyed card for weeks of XX/XX/20, XX/XX/20, XX/XX/20, XX/XX/20. I've made endless attempts via phone and email to the DOL as well as the Way2Go customer ser # XXXX, this number sends you on a goose trail, it asks you for the card # and if you don't have one press the # sign then the same message repeats itself and you never get to speak or leave a message. This is very frustrating.
01/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MI
  • 484XX
Web
My name is XXXX XXXX XXXX michigan changed my child support payments from XXXX XXXX XXXX to way2go card yet I was supposed to get a new card by the end of XX/XX/XXXX but never did & had to pay for another which i received on XX/XX/XXXX & by XX/XX/XXXX I already had a fraudulent charge of {$180.00} from some company that has a cust serv # of XXXX that just disconnects. I've wasted over 34hrs on hold with WAY2GO which consists of being hung up on even after I faxed all required documentation to them my acct & card are not accessible to me for my daughter 's needs even almost a full month. They are worse than reliacard & I'd love to change my direct deposit to chime or XXXX since they follow through resolving issues plus they actually answer their email, chats & phones. I will NEVER use this company again!!! The WORST I've ever encountered. Get a prepaid before this POS.
08/29/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • SC
  • 293XX
Web
I recieve child support from he state of NY and my card was switched from XXXX XXXX XXXXXXXX to Way2Go card. Since the change I have went to the app for Way2Go card and looked at what ATMs I can get money from. I have tried every brand they reccemond and am charged XXXX upwards of XXXX dollars in fees everytime. It is supposed to be no charge for using XXXX ATM but I am now charged and was not before. I have been charged to date 4 times these feed just to access my money. I have called every number I can find and Way2Go has no way to reach a live person. I then called NY state child support enforcement and of course they told me that they are not able to help with the payment card nor do they have anyway to contact them sorry we can't help you. This is outrageous that they switched to a company with no way to contact them and they are just stealing money from people.
07/11/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89084
Web
Unauthorized Transactions XX/XX/23 {$100.00} XX/XX/23 {$400.00} Atm cash withdraws I tried to withdrawal money from the atm on XX/XX/23 and my transactions kept getting declined stating that I reached my daily withdrawal limit. Upon checking my account I noticed my account had two unauthorized withdrawals in California in the amounts of {$100.00} and {$400.00} totaling in {$500.00}. I contacted Way2Go customer service and the representative was very rude and kept insinuating that it was me and there would be nothing they could do. She still did file the claim for me which I never received my paperwork to send in which they automatically denied my claim nor did I receive a new debit card. Ive had to call them over and over to get the investigation results, which is where they didnt investigate. After months of calling I finally received my new card on XX/XX/23
12/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33134
Web
Greetings, First of all i want to inform about the poor manners and the low quality of costumer service XXXX XX/XX/XXXX provides to their costumers where to get a hold of human are insane plus the inflexibility with their costumers during this global tragic times of COVID 19 Their hold times are about 2 hrs with no sucess of speaking with nobody wasting time and besides that they dont comply with regulations of providing provisional credit in fraudulent charges they sent me their papers regular mail but i recieved them late because of covid delays mails a soonest i recived their request i faxed it over to them after going thru a whole adventure to get a human on the line. Its for real really unhuman have a person for hrs on the line and not be able to resolve consumer issue because they are depleted of satisfactory staff to honored costumers issues and needs.
11/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MS
  • 39501
Web
Ive tried calling and talking to the bank I sent in writing the dispute form I repeatedly called and explain that me card had been stolen and that the charges on my account where not authorized by me. And they are refusing to do a investigation they are refusing to abide by the rules and regulations of the Regulation E they failed to credit my account for the amount of the dispute. they are simply not talking my dispute seriously. I've begged and pleated with managers for help and they refuse to help me. I filed my complaint that the transactions against my account where unauthorized with in the two day window of finding out and I still have gotten any information about the disputes I have filed nor any provisional credit im supposed to be given in the chance that the investigation takes longer then 10 to 20 days. Im wanting to move forward with legal action.
11/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 33126
Web Older American
I applied for unemployment benefits and I chose to get the money by using the Way2GO Card. I did not get the first card sent to me. I was able to call, talk to them and tell them my problem. They sent me a second card. When I tried to activate the second card it says the card has been blocked due to fraud. I have tried so many times to reach my phoneWay2GO Card by phone and I have not been able to reach them. I have called millions of times, different times and different days but it is not possible to talk to these people. Since I have not been able to register on line I do not have a pin number which they require every single time I try to call and follow the instructions over the the phone. I have not been able to get my money for a while now. I have been having this issue since XX/XX/2020. I would appreciate your attention towards this matter please.
01/28/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • OK
  • 731XX
Web
Ever since XXXX of 2020 I have had numerous of unauthorized inquiries and adjustments made to my account. Ilegal ACH transfers, transactions, and overcharging from some merchants. I have tried to discuss this with the fraud department and with customer service. Unfortunately ; the investigation report was stolen from USPS postal system. And I have been disconnected almost every time I call customer service. If I get through to them they lock me out of my online banking database so that I can not view my files while receiving help from their company. Since 2020 I have lost up to XXXX from this scam. Just recently I had another {$1000.00} dollars take from my initial XXXX disbursement and several unthinkable transactions/ACH transfers withdrawn from my account. Im interested in seeking legal counsel if the financial state isn't resolved by their providers.
07/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30331
Web
After waitng on my much needed unemployment money i called way2go card and informed them i wanted a change of address and a new card since i moved last year. We went through all steps she confirmed my new address and my card was on its way to me with my money on it.But thats not what happend the agent poorly didnt save my new address and sent it to wrong address where someone was able to use my card and take my money leaving me more stressed and behind bills..I became aware only because i paid XXXX for expedite shipping which was 2 days when a week went by i was concerned and called way2go finding out someone used the card and that they sent it to wrong address.i followed all protocol with paperwork even after calling day by day being on hold for hrs to be disrespected by agents and them not helping me in anyway.Evenn after admitting it was there fault.
02/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CA
  • 90033
Web
My wallet along with my way2go child support card were stolen on XX/XX/23. I filed a police report that same day and promptly cancelled all of my credit cards/debit cards. I received my new way2go card on XX/XX/23 but I am unable to activate it. I visited the website to activate it but my credentials such as my California child support participant id, social security number, and the 16 digit card number of the new card, can not be verified. I have to depleted my savings and I am still waiting for the police department to follow up on my police report. Until then, I am relying on the funds inside of my way2go card to provide for my children. I have been calling the customer service number which is ( XXXX ) XXXX to get a hold of someone who can help me verify my credentials but I am unable to speak with an agent nor is there an option to. Please help me.
06/20/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 959XX
Web
My account continues to get hacked and charged for " subscriptions '' I never signed up for and do not know how they are getting my info. I already tried cancelling my card and getting a new one. It took months for me to go through that process. Once given the new card, I am dealing with this again. I have been charged from a company who claims to be a " gateway '' for charging system for their clients. Their number is the only one I have access to, but they will not disclose where those charges came from. I do have more information to disclose upon your response. This has been an absolute nightmare for me in effort to care for my children and ill mother. They have cost me XXXX XXXX XXXX and I can not let this rest. Please let me know what the proper protocol should be be for me to get my money back and prevent it from happening in the future.
04/11/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 94565
Web
Before child support payment started going to Way2go card, they were with XXXX XXXX. I had monies on my XXXX XXXX that were taken fraudulently, ( I logged in to the child support portal and saw deposits were made that I never knew about and I never got the money ) I reached out to Dept. of Child Support and they said to contact Way2go for replacement card and prior statements/transactions on the account. I called Way2go and requested these things but they were never sent. Someone used my card and they aren't sending me to things I need to prove the fraud and get the money that my kids dad paid in order to take care of our children. Someone stole my kids money and Way2go is not following through with helping me A ) GET A NEW CARD ( I never received one when the switch took place from EPIC to WAY2GO ) B ) I NEED TRANSACTION HISTORY TO DISPUTE
01/05/2023 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 87109
Web
CONDUENT lies about sending the Payroll Card. Does not exist, or they just chose to withhold it from me. That is outright discriminatory. The paycheck due on XX/XX/XXXX, is not paid to me until XX/XX/XXXX, at which time the only deductions that should have been taken would be payroll taxes and nothing else. I had in XXXX hours + XXXX day of holiday pay, and Conduent had me verify that XXXX times on XX/XX/XXXX. Paid for only XXXX hours. Deductions for XXXX and others should NOT have been taken as Company closed my benefits as of XX/XX/XXXX. Missing day of pay XXXX hours at $ XXXX = XXXX XXXX = XXXX ; the company just keeps it at end of the year as I can not access/use XXXX = XXXX XXXX XXXX = XXXX Vision = XXXX earned sick pay XXXX hours Medical XXXX Short Term Disability = XXXX Missing pay and wrong deductions = over {$XXXX}, XXXX.
03/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Was not notified of investigation status or results
  • MI
  • 480XX
Web
XXXX XXXX XXXX have never sent me anything in writing or provided any statements and I need them all evidence you have in writing about all my account under ssn numbber XXXX and any evidence you have of accounts on the XXXX cards. Please provide any details you have about your texts coming to me as ( XXXX ) XXXX XXXX and explain it to me what it is all about. under case case no. XXXX was 10 percent lies in addition were instructed that, I INFORMED XXXX XXXX THAT IF HE WANTED TO FILE A CLAIM HE CAN CONTACT THE CLAIMS DEPARTMENT AT XXXX XXXX. But every time I call I am rejected so please contact them and let them know that the resolution department resolution specialist regulatory complaints in a letter authorized the filing of an claim by XXXX XXXX XXXX XXXX so that I am no longer being illegally denied. XXXX at bottom of the letter.
03/07/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WA
  • 98003
Web
On XX/XX/18 someone stole my XXXX XXXX card number and information from my XXXX XXXX account, they hacked into the XXXX XXXX and gotten my card information that was on file and made two unauthorized purchases with my card number. They made 2 purchases in the amount of {$90.00} and {$72.00} and attempted to ship it to themselves out in XXXX. Using my name and my information. I called XXXX XXXX but they kept giving me the run around. They transferred me over to the dispute department, unforturnally the line kept disconnecting on me due to high volume calls, making it difficult for me to dispute and get my money back. I don't have all this time to play with them, I need my money. I have bills to pay. I am tired of getting nothing done, they are not doing their job but transferring me and I am being cut of daily as I try to put in a dispute.
04/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AZ
  • 85208
Web
On XX/XX/23, used the way2go card app to locate ATM. Per cardholder agreement with state, there are no-fee withdrawal at XXXX ATMs XXXX Locator showed ATM inside the XXXX store that has also been used on XXXX other occasions with same card. After withdrawal of unemployment funds, see fee for XXXX cents. I contact the customer service number advise charged when shouldn't be and referenced the cardholder agreement and app locator. Told they would reverse fee. Now in XXXX week still not fixed and now unable to access funds as their network of ATMs has min withdrawal of {$20.00} however fee leaves balance as XXXX. Call customer service again told nothing they can do its pending. When asked how supposed to access my funds when they are in violation of cardholder agreement, get told can always use teller, for which there is am additional fee.
08/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32803
Web
Hello, Please help me. I have called multiple times only to be hung up on XX/XX/2020 when trying to dispute the following charges on my Way2Go card for unemployment. Someone needs to get this in line. These are clearly fraudulent charges from XXXX, XXXX. Also what is the balancy inquiry fee? seriously? XX/XX/2020 IVR BAL INQUIRY FEE XXXX - Cleared - {$0.00} XX/XX/2020 INTERNATIONAL PURCHASE FEE XXXX XXXX XXXX / XXXX XXXX - Cleared - {$0.00} XX/XX/2020 PURCHASE XXXX XXXX XXXX / XXXX XXXX XXXX Cleared - {$280.00} XX/XX/2020 INTERNATIONAL PURCHASE FEE XXXX XXXX XXXX / XXXX XXXX - Cleared - {$0.00} XX/XX/2020 PURCHASE XXXX XXXX XXXX / XXXX XXXX - Cleared XXXX {$150.00} XX/XX/2020 INTERNATIONAL PURCHASE FEE XXXX XXXX XXXX / XXXX XXXX - Cleared - {$4.00} XX/XX/2020 INTERNATIONAL PURCHASE FEE XXXX XXXX XXXX / XXXX XXXX - Cleared - {$8.00}
12/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • XXXXX
Web
XXXX DCSS child support XXXX card is terrible. I have called over 12 times in 2 weeks and no one can help me OR its temporary. I can not access the money. I have an XXXX state issued child support that the funds are put on the card. Im located in XXXX WHICH support the XXXX card. I can not with draw the ChILDS funds. XXXX limits the amount you can receive, all white listed has limits on the time you can use it, I now can not reach anyone by phone. These are court ordered funds that are for the child that I now have no access to. The previous Bank XXXX XXXX card worked perfectly anywhere in XXXX. I need to have access to my sons funds. I was told by XXXX it may or may not work? Really state issued support and I have to fight with a 3rd party and still no answered. Ther3 is money sitting on this card that the child has no access to.
08/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 301XX
Web
This is my second complaint I received 1 call from the card XXXX XXXX 1 voicemail I called back immediately and have called countless times and countless voicemails to them guys name is XXXX I've sent numerous emails and now 3 days later still no return call or email they know what this is about I'm tired of typing it and explaining it to have nothing done they have lied and allowed my money to be stolen my money they were suppose to protect I was told I'd get a credit and haven't ibve set on hold with the go program people for almost 40 total hours if i dont get a call saying the money is on my card I will seek legal council and sue for the maximum a lawyer can get as far as attorney fees court cost lost time for me all I want is them to do what they are paid to do get my freaking money in my account and arrest whoever stole it.
10/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19114
Web
My child supports acct was hacked. The card is in my possession but someone was able to use it today first at XXXX store for {$5.00} followed by 2 seperate charges at XXXX XXXX XXXX both in the amount of {$99.00} and the last charge that emptied my acct was to XXXX XXXX # XXXX. After speaking with XXXX XXXX and in store managment they refused to reverce my pending charges. I called XXXX and was unable to reach anyone on the phone as it keep me in the automated sytems. I reported my card stolen immediatly through the automated systems and have called about 12 times and on hold from anywhere from 5 mins to 2 hours. I was trying to get to them before the charges where no longer pending but unsuccessfully. I cam across this site in a message board with many others that have this same problem with XXXX cards. Hope you can help.
04/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AZ
  • 85375
Web
My husband and I have filed our Oklahoma State Tax Return for year 2019. A Refund issued on XX/XX/2019 via prepaid debit card by a program called " Way2go ''. The bank issuing this card is XXXX Bank.This Way2 go program is used by several government agencies to disburse money to people. The card was mailed to an old mailing address, not the address that was on the 2019 tax return. The card is now lost. We have contacted the Oklahoma State Tax Commission three times. Each time we are told to contact the Way2go company customer service line at XXXX. This number puts us on hold for 1 hour and 20 minutes at that time, the calls automatically disconnect. We have tried to contact XXXX Bank. They also have no person available to contact. I have used their computer automated system to request a return call. Have not received one.
06/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • IN
  • 473XX
Web
In XXXX of 2018, my card was declined. When I contacted EPPICard customer service, I was told that my account had been fraud suspended/closed and I would be able to order a replacement card as soon as the investigation was complete. Ive patiently waited, and called several times with no updates. I cant seem to order a replacement card and I am unable to access any of my child support payments for the past six months. Today, Ive spent over two hours on the phone with this company, and Ive yet to speak with anyone who can tell me anything. I have asked to speak to a supervisor and Ive been either hung up on, transferred back into the queue, or placed on hold. I cant seem to get any answers to my questions, nor can I order a new card to access my money that theyve not blocked me from accessing for over six months.
04/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73507
Web
On XX/XX/2020, I filed for unemployment through XXXX. After countless hours over a course of several days being in touch with XXXX, I was approved for unemployment benefits and they said I would be receiving a prepaid MasterCard through Way2Go. For unemployment benefits, the Way2Go card can take anywhere from 7-10 business days to arrive. On XX/XX/2020, I received an e-mail stating my prepaid card had been shipped. Although, technically it should have shipped weeks before this. I have not had any updates since then. I spent XX/XX/2020 trying to get in touch with customer service on the whereabouts of my card. Also trying an array of ways to get in contact with them. I've spent well over 15 hours on wait time with no answers, the call has been disconnected, or have not gotten any answers as to where my card is.
10/05/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Information belongs to someone else
  • CT
  • 06360
Web
Emailed the state of Tennesseee unemployment office with a fraudulent application in my name. Attempted to call Way2Go card debit card through XXXX XXXX and report a fraud freeze on any further attempts at collecting monies against me. First agent said they could not help me, made no attempt at connecting me with the fraud department. Hung up on me without further explaination. 2 more attempt transferred to fraud department with no contact with agents after holding for 45 minutes and 20 minutes. Connecting with first line agents only took less than 3 minutes everytime. My issue with all debit/visa etc is they should still verify through a credit bureau for identity theft. To prevent further identity theft in having a credit card with stolen victims name imprinted on cards. Thank you XXXX XXXX XXXX
07/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30033
Web
I received UI payment to a debit card called, Georgia Way to go Program card. I need to transfer the funds from the debit card to my bank. I did this in XXXX, with no problems. There is no longer the transfer funds option online and that is not ok. Their Terms of Use document explains that I can transfer funds to my bank account for a {$1.00} fee and to call their customer service line at XXXX. The number is all automated and can not get through to an actual customer service representative. They also do not have an automated option for transferring the funds. In addition, the terms of use documents explains that I can use a " fee free '' ATM of theirs with their MasterCard logo and XXXX logo. However, it also says those ATMs will incur a fee. So they are saying 2 totally different and contradicting things.
10/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NM
  • 874XX
Web
Eppicard NM, frequently has locked my account and I can not use the website. As of right now, I can not use my card to pay bills, or use the atm. On XX/XX/XXXX someone stole over {$1200.00} on my account by transferring money out of my bank that I didn't authorize. I called Eppicard and they were suppose to send me the dispute paper and I said I have until XX/XX/XXXX to send them back. However, the papers have not arrived and today is XX/XX/XXXX. I've been calling Eppicard and I'm on hold for hours, and the system hangs up on me. Then I call again, and someone picked up in the background but wouldn't say anything, it hung up. Every time I call, they charge XXXX cents but they won't answer or help me with my problem. Somehow my email was changed on their website, and it won't let me change it back.
06/24/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • 37421
Web Servicemember
I attempted to call Eppicard two times today to do a transfer of funds and check my transactions. My transactions do not seem correct so I go through prompts to get an agent. They read a disclaimer about system updates and hang up in your face. The second I tried to speak and he disconnected the call and they charged a fee for the call. This is fraud. They are not even letting people speak or talk whether you are reporting fraud or checking charges. So I now have people or a vendor pulling funds and no one to speak with. Its so disrespectful not to mention negligent to perform this way. My funds are for my child not the call center or its subsidiaries. I have contacted DHS and the AG office in regards to this matter. This is not my first issue but it is set up to fraudulently take peoples money.
03/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MS
  • 395XX
Web
On XX/XX/2021 my unemployment weekly amount was put on my Way2go card. Immediately after I transferred the entire amount to my XXXX XXXX XXXX account. They claim it takes 3 - 4 business days but it has never cleared with XXXX. I spoke with 3 different customer reps. at Way2go and they are all giving me the rundown that I need to be patient. Today is the XXXX & I have spoken with XXXX a couple of times. They have no record of any pending transfers from Way2go. The last message from Way2go said that it could take up to 5 weeks to resolve any issues. This is ridiculous I need my money to be put back into my account. I have XXXX $ presently in the account from this weeks payment. I am missing last weeks payment which should equal total of {$720.00} in my account as of today. Please help me. Thanks
05/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • LA
  • 70508
Web
okay first things first.. I XXXX XXXX have applied for my unemployment COVID-19 BENIFITS ON THE XX/XX/XXXX OF THIS MONTH ALSO, I DID MY CLAIM FOR THE FOLLOWING WEEK GUESS IT DIDNT GO THRU OR ME NOT SUBMITTING THE CLAIM AFTER ALL WAS DONE ... .. I WAS DISCHARGED FROM XXXX LA XXXX HOSPITAL ON FRIDAY XX/XX/2020 AT XXXX ... MY STAY THERE WAS 4 DAYS ... MY PHONE HAS BEEN DISCONNECTED SO I DONT HAVE ACCEST TO A PHONE ALL THE TIME ... .. ALSO I REQUESTED A PREPAID GOVERMENT CARD AND STILL HAVENT RECIEVED IT .... I DONT KNOW WHY I AM DISQUILIFIED FOR BENIFITS ... I HAVE BEEN APPLING FOR JOBS AND ALSO IM IN NEED OF MY BIRTHDAY CERTIFICE SOCIAL SECERITY AND MY PERSONAL IDEFICATION CARD ( ID ) .... PLEASE TO WHOM THIS CONSERNES I AM ALMOST HOMELESS WITH NO WHERE TO GO AND IN NEED FOR MY BENIFITS ... ..
09/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 75002
Web
I tried to set up direct deposit with the way to go card and was told on the website that the transaction is suspended due to fraud on the card and to call customer service. When I called customer service the lady said I have to set up direct deposit thru the ivr I told her that does not sound right and also questioned her about the fraud message she keep repeating the set it up thru the IVR. I asked to speak to a supervisor she hung up on me when I called back. Someone answered and they never said anything just silent. I can only call this company so many times a month without being charged for calling customer service and the reps are playing on the phone hanging up and not saying anything when I call back. I just need to set up the direct deposit. The customer service is truly bad.
05/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 923XX
Web
I have a claim regarding 22 unauthorized transactions on my child support government bank debit card they XXXX program thru XXXX XXXX. I've opened a police report and have provided and indicated statements reflecting all 22 unauthorized transactions totaling over {$1700.00}. These transactions are going thru merchants XXXX gas stations and a XXXX convenient store located in XXXX California XXXX This is a product of identity theft. I will assist in the investigation however, they, XXXX, are not doing anything about the claim to prove that there's transactions were NOT made by me. They believe it was me and this is certainly not true. I need assistance in reopening the claim and approving my claim so that my son 's monies are returned to him. I have no other recourse. Please help me.
10/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30012
Web
I had some unauthorized transactions on my Acct and I made them aware of that. I called to check on my dispute status and they closed my acct because my voice wasnt deep enough to be a man and I find that highly offensive. I kept being called maam and after correcting them they kept doing that. Then suspended my acct with out even telling me. At this point I just want my remaining funds from the acct. I dont even wish to continue banking with you guys. Ive struggled with being judged all my life and never would have thought I would have to deal with it as an adult. I told the agent that my id was stolen along with my card and I dont have the funds to get another id because my acct with all my money was suspended. Is there anything you can do to help me that would be greatly appreciate
04/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73008
Web
I spent two complete days trying to reach Way2go about my Oklahoma Unemployment debit card that was sent to the wrong address. When I finally got someone on the phone, they canceled the initial card after telling me that the funds were on the account and intact. When I asked for a replacement to be sent to me, I was told I had to call the unemployment office again and ask them for help. It is nearly impossible to get through to the Oklahoma Unemployment office now days. I tired all day today with no results. I do not see why the Way2go mastercard defused to send m a replacement even after they verified my identity. May name is XXXX XXXX and my OK unemployment claim number is XXXX I am trying my best to resolve this issue before I get evicted from my home and lose my car. Thank you
09/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MS
  • 394XX
Web
I havent been able to use my eppicard prepaid unemployment card because there has been a fraud alert placed on my card without my knowledge or notification. I spoke with the ms unemployment office and they said there is no issue on there end that its an eppicard issue. When i call eppicard they say there is a message for me and for me to hold. Over the last two weeks ive waited on hold about 6 hours and still never spoken to a live representative. I have tried everyway i know to speak to someone at eppicard and get fraud alert taken off and get a new card or whatever needs to be done because i can not access my money that i depend on and this has been a huge disturbance in my life. XXXX and XXXX are my contact numbers and XXXX is my email. Thank you for your help, XXXX XXXX XXXX
03/23/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33913
Web
I applied for unemployment in XXXX. I was told it would be 5-10 business days from when my card would be delivered. After a month of no care I called during spring break, XX/XX/23, to see where my card was. I was told it was just sent out that day and would be 5-10 business days. It is now XX/XX/XXXX and I still havent received anything ; I try using the hotline to speak to a live person and the hotline changed so no person is accessible, there is literally no option to speak to a customer service agent and the automated number hangs up on you. I am beyond livid with this way2go program that Florida forced me into. I pf it wasnt for the kindness of others I would be starving in a ditch thanks to the ineptitude that is Floridas unemployment program and way2go horrendous policies.
03/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MS
  • 396XX
Web
Hello, I have been trying to register my previous Eppicard account on the new goprogram.com website as instructed by XXXX and keep getting the following error : Account information is invalid. Unable to locate a customer record that matches the information entered. I have tried numerous times making sure all information is correctly entered. I have tried calling the Way2GO customer service number provided by XX/XX/XXXXXXXX and XXXX and I am not able to get someone to assist me. I have been calling since Monday XX/XX/2021. There is no option to select to speak with anyone. If you just dont make any menu selections there is just a message that says sorry you are having trouble, goodbye and just hangs up on you. This is getting very frustrating, hopefully someone here can help.
08/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89074
Web Older American, Servicemember
I am filing a complaint for Fraud on my W2Go Nevada Unemployment Debit Card.. I have not lost or had my card stolen. The card mentioned is in my possession. I live in XXXX, Nevada and have not traveled to California for years. On XX/XX/XXXX I was in XXXX AZ for a XXXX XXXX Appointment. It was a day trip returning the same afternoon. That was the only day I was out of town for the month of XX/XX/2023. I live alone, no one has access to my safe, to my cards, my pin number or any authorized use of such. I was informed by W2Go customer service on XXXX that when I filed the fraud complaint on XX/XX/2023 that the card was suppose to be cancelled at that time and the customer service representative failed to do that. Otherwise we might not be talking about additional fraud on my card.
09/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37934
Web Older American
This is a follow up to XXXX # XXXX. On XX/XX/2020 the company CLAIMED to have tried to contact me by phone AND email but had been unsuccessful. This was false. I received an email AFTER this response was received by the CFPB and it was an email only. I've since tried to return the call and left messages to the number provided XXXX XXXX XXXX XXXX XXXX times with no response. I also replied to the email but the company continues to ignore me and my messages. They still are in possession of a prepaid debit card containing my widow 's benefits for over {$470.00}. I have been told no less than five times the card is being mailed but it never comes. Please don't let them claim they have resolved this as they have not and my card is still outstanding. Thank you for your assistance.
04/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73099
Web
I filed unemployment like many Americans right now and within two days I got an email stating my Way2go card was on its way. That was XX/XX/2020. Today is the XXXX of XXXX and I have yet to see a card. I have called almost everyday this past week only to be on hold for hours at a time or getting hung up on completely. I have never talked to a person. I am also hearing from friends who have gotten through that they are charging {$15.00} for expedited shipping! We have waited weeks for money we desperately need and they are taking advantage. Who knows if an original card was ever sent. Nothing takes weeks to mail in the US. But we are at their mercy to spend hours and days on the phone then pay to get what we should have gotten two weeks ago. Something is seriously wrong here.
05/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30680
Web
I have been waiting on a card to be issued since XX/XX/2020 and I still as of today XX/XX/2020 have not received a card. I would like this money to be transferred to my checking account since no card as been sent to me or issued. I have called on the phone and it keeps hanging up for 2 weeks now. I have sent emails to the ga. dol. Gov and still no one has replied nor called me back.i have tried calling this company because you are the ones issuing the card. It's this company that I have the promise with. Where is my card with my money on it?? I no I'm not the only person there are thousands of people that need help. But since no card has been sent out to me I want my money sent to my checking because I have been waiting for forever. Please respond. Thank you XXXX XXXX XXXX
03/16/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 31404
Web
All my GA UI Covid benefits were stolen off mybWay2go from GA DOL. I have filed several fraud complaints with GADOL, IRS, FEMA disaster fraud but have not been able to recover any of the funds. I spoke on the phone with DOL and the issuer of the card, however my situation has not been resolved after a year of continues complaints online and on the phone. The card is FDIC insured which I would assume would refund the lost funds, while waiting for GADOL to investigate. I need help in order to successfully recover the {$18000.00} stolen from me using my Way2go from the GADOL. My previous attempts and complaints have been unsuccessful at resolving this matter and recovering the funds. I need to know who to contact an what steps I need to take in order to get my money back.
09/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 394XX
Web Servicemember
I have numerous fraudulent charges on my child support account. The fraudulent charges in the month of XXXX have taken all the money that was deposited. I have called Eppicard customer service 6 days in a row, all this past week, to speak to someone regarding these charges. No one ever answers the phone. Since I have reported my card stolen, it has been deactivated and now I can not even access the phone assistance to try and speak to a human. I am missing $ XXXX out of my son 's child support and no one will answer a phone to help me. This is the worst customer service, especially on a financial side, that I have ever had to deal with. It is unacceptable. If they don't have enough people to man the phone lines, they should provide an email address or form to fill out.
07/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30058
Web
I received a letter regarding receiving UI benefits however I have not received the prepaid card that was supposed to to used for the purpose of receiving the benefits. When I tried to call the number provided for the Go Program Customer service I was placed on hold several times for over 30 minutes at a time each time I called. When the phone would finally get answered I could hear dogs barking in the background, or someone with a heavy accent with a very bad static sounding connection who just hung up after a few additional seconds and/or minutes of me saying " Hello?, Is anyone there? '' This would go on each time I called. ( I have called about 30 times. ) And I have not yet received any of my UI benefits or a UI prepaid card or a direct deposit into my account.
12/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30035
Web
Everytime I get over to the customer service department for the Way2go program through XXXX theres a XXXX person on the phone and they allways discriminate against me and block my card. First they were saying I was given them the wrong info in which they blocked the card twice and I had to get them removed. Also I asked for a replacement card and dispute form and it never showed up. The incident happened where I called in to ask for another card and for the fee to be waived and somehow my card thats in the mail got blocked and my account is restricted once again. Its allways a XXXX person doing it. They once gave me the wrong fax number and all. I feel discriminated against and also I feel as if they are trying to block me from recovering my funds back to my card.
10/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 730XX
Web
I have SEVERAL charges on my account for things I have not ever even used or heard of, Ive tried on multiple occasions to contact the card issuer they never answer the phone or just hang up and theres no way for me to file a dispute online, I have had over XXXX $ taken off this card and Ive tried numerous times to get help I dont know what else to do. I have pictures of how long Ive stayed on the phone and still no help. The main charges happened the months of XX/XX/20 & XX/XX/20 in the month of XX/XX/20 there were 3 separate charges 2 of those were in the amount of XXXX the other was XXXX and in the month of XX/XX/20 I had XXXX $ on there one day and the next it was all gone Ive canceled that card and already have my replacement but I need the money Ive lost
09/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NJ
  • 07208
Web
On XX/XX/2020 my child support card ( njeppicard ) was locked, which I assumed for suspicious activity. I tried calling the # on the back of the card at least 10x a day and never got an answer, I would press 1 for English 2 for XXXX and tried pressing 0, anything to get an answer and it didn't work. Finally I read somewhere to not press anything and wait for operator to finish speaking and this way I was able to get a hold of someone. However they could not help me and had to transfer me to Fraud Department, which DOES NOT answer the phone. I call at least 4x a day and ask to be helped by anyone and they say only fraud dept. can help me, I've spoken to a " manager '' and still nothing. So here I am unable to get my money for my child. NJ EPPI CARD sucks!
07/19/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • OR
  • 97330
Web
This is with my California XXXX XXXX card. I had money deposited XX/XX/XXXX at about XXXX and by XXXX it had been used in rapid succession and emptied. I notified the company at XXXX ( all PST time ). I started a fraud dispute. I received a letter today saying I was in a deal with the merchant and they denied fraud. The card company said there is not one thing I can do case is closed. I asked to speak to someone regarding the investigation because its so obviously fraud and they told me I could not, no one that has a phone number. I was instructed to contact the merchant but there is no contact information for them. Not on the statement and they said they did not have it. But Im guessing they had to contact them to investigate and just wont share it.
07/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AL
  • 36301
Web
My card keeps being denied even though there is money in my account. It is nearly impossible to speak to a live person. I lucked up and found a web site that give instructions to beat the automated loop and get to an operator. Took 3 hours but I finally got someone, 1 hour on the phone with them reading scripts and putting me on hold only to end up saying they did not have an answer for me. Ask for supervisor, stayed on hold 2 hours until my phone went dead. I have no way to access the money in my account because the card is denied every time I try to use it. Even if I try to pay online by typing in the numbers. This is my child support and I have bills to pay. The state forces us to get the CS this way yet we have no way to access our money. CRAZY!
04/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73160
Web Servicemember
I applied for Unemployment with the state of Oklahoma beginning XXXX and got it. Money is sitting in Way2Go card run by Conduent but their customer service wont answer. They have to email contact and headquarters told me Friday the XXXX to contact local agency. After 3.5 hours I got " XXXX '' on the phone from number XXXX and got reference number XXXX for " Team 2 '' to contact me to update my address the same day. They never called. I have been on hold with this number and XXXX for over 5 hours this weekend. I never received my card because they have the wrong apartment number, My address is XXXX XXXX I XXXX XXXX XXXX, XXXX XXXX ( NOT XXXX XXXX ), XXXX, OK XXXX. My name is XXXX XXXX. I will be our of groceries any day if I can't access my card.
09/08/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 136XX
Web
I had lost my Way2Go card from New York State so I called and canceled the card and ordered a new one and they said standard delivery fee there be no charge but for expedited there might be a charge I chose expedited, thinking that they would let me know what the charge was before I made the decision, but once I chose that option, they just sent it out and I noticed {$18.00} was taken out of my account. I wouldve never expedited that card had I known there was almost a {$20.00} fee for that! I dont even get money into my account for another three days so that other card wouldve been here in plenty of time with no charge. I would like my {$18.00} refunded. I think when people choose that option they should be letting them know how much the fee is.
03/22/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 947XX
Web
I have been having an issue with XXXX refunding the amount of {$770.00} back to my account after a few unauthorized transactions were made from XX/XX/XXXX through XX/XX/2018. XXXX did not complete thorough investigation with the transactions history and the use of my card. There were three fraudulent transactions that were approved on my account to XXXX on XX/XX/2018 in the amount of {$370.00}, XX/XX/2018 in the amount of {$32.00} and XX/XX/2018 in the amount of {$360.00}. I sent in all my information and police report of the identity theft incident that occurred. Please help me in getting my money back for I have been dealing with this coming up on a year. If there is anything else that is needed please contact me by phone or email. Thank you,
10/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • OK
  • 74074
Web
I was told that my card was wrongly shipped originally just for it to have been correct and I now have two cards. I had questions about the card I registered with because it was an inactive card and instead of helping me I got the run around for 4 hours out of my day. The employees told me to keep calling the number on the back of my new card making it inactive and then they refused to unblock the card even though they told me that it is possible for someone in the company to unblock my card. I was then transferred to a supervisor where I asked him for his name so I could give my complaint and he only told me his first name ( XXXX ) he then talked over me while I asked my questions and gave the goodbye portion of the call hanging up in my face.
03/17/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30813
Web Servicemember
I noticed someone had fraudulently accessed my unemployment card and somehow was able to make numerous charges at XXXX XXXX and XXXX, XXXX, XXXX XXXXt XXXX and XXXX XXXX in XXXX XXXX. I live in Georgia and have not been to XXXX in over 7 years. The card was never out of my possession. I am just wanting my money returned to me and to prosecute whomever stole my information. The credit card company is doing nothing about it and basically saying not our problem instead of helping me resolve this. Can you please help me get my money back rightfully in my account. The fact the Go Program is being so frivolous about someone fraudulently stealing my card number with them and using it without my consent is very alarming to me. Any help is appreciated.
07/03/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Public record information inaccurate
  • VA
  • 23607
Web
I am dealing with identity fraud, tax fraud and identity theft. There is a group of people I would need to be contacted immediately because of the seriousness of the case. My identity is being used all types of ways everywhere different states. Stolen debit cards, money laundering so far out of 5 accounts that I know of so far. XXXX XXXX, Way2Go card-commerica bank, XXXX XXXX and XXXX XXXX XXXX XXXX and XXXX. I have statements as well. Im dealing with tax fraud as well as Ive requested transcripts back from XXXX-present and also student loan accounts through department of education. People are going to school in my name getting financial aid and loans and their are also properties in my name I am unaware of and there are businesses in my name
08/04/2019 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 33125
Web
Having benefits that are granted to us, should be accessible at all times. The www.eppicard.com website is always down. Their customer service line at XXXX is always done, too. There is no way to activate the card. If you loose it, you can't get someone to replace it. There is even a website created against this company called : XXXX XXXX XXXX While it is useful because it has answers, the steps provided do not fix the problem. Eppicard is a fail as a company. I am unsure how any governing state in the U.S. can work with such a horrible company. Can we please get our funds? Eppicard 's website is always down. You can check and investigate yourself by checking history status at : XXXX XXXX XXXX It is beyond frustrating. No one will assist.
03/28/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • SC
  • 29505
Web
XXXX This card service have been charging me XXXX cents to check my card balance by phone and XXXX every time I make a transaction but dont have the funds or a company request funds that I dont have. The call it a nonpayment fee. Even if my account isnt being overdrawn. This month alone I have 18 denial fees. For transaction like XXXX or XXXX trying to receive payment. This seems very unfair and unethical. It also seem like they are taking money from my account. My bank statement doesnt match what they tell me by phone like transactions dates. They told me that my child support payment was deposited on XX/XX/2023 but online bank statements says XX/XX/2023 and I have non payment pos charges from XXXX on XX/XX/2023. None of this makes sense.
04/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • IL
  • 62864
Web
I recieve Illinois Child Support payments on a pre-paid debit card through the Way2Go card or GoProgram. I normally don't have any issues with this, but my card expired in XXXX. I called the company to find out where the replacment card is and was told it should be at my house by Wednesday XXXX it was Monday XX/XX/2020 when i spoke with them, it is now Saturday XX/XX/2020 ) and still no card. I have tried to call the number on the back of my card again ( XXXX ) and i can't seen to get through to a person again. I have been on hold every day, multiple times a day for over an hour at a time. I have a son who has XXXX and it is time to get his refills on XXXX medication so I really need access to the money in the account. Thank You.
03/17/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • WI
  • 546XX
Web
I received the new Way2Go Card for the Wisconsin Child Support Program - they changed from Eppicard as well as the prior card was due to expire. I have tried to use the card to pay a bill online and it says that my zip code is incorrect. My zip code has not changed. I went to their website and confirmed my zip code was correct. It had several zeros after my zip code of XXXX. I attempted to reinput my zip code and the system added the zeros. I don't know if that is the problem. I called the number on the back of the card XXXX multiple times and there is no way to speak with a person, it is all automated information. The card works in stores, but not online. There should be an option to speak to a person to resolve real problems.
02/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • WI
  • 541XX
Web Servicemember
Hello, I work for a XXXX XXXX XXXX in Wisconsin. Several of our clients are reporting complaints to us regarding the debit card for child support. They are stating that when their card expires, they won't get a new one mailed to them. They also state that they have to prove their identity, such as email or fax a copy of their social security card, birth certificate, or drivers license ( id ). I have helped the clients do this and they still do not get a replacement card. Then they get put on hold for long periods of time and nobody answer their call. I tried to call the XXXX to help them, and even I can't speak to a human. The customer service is horrible and the clients get treated so badly. What are you doing to fix this?
10/31/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • PA
  • 189XX
Web
I received the card in early XXXX. I can not use the card to pay bills. I have tried to use the bill pay on their website- I have authorized everything it said I needed, but it keeps taking me back to the general login. I tried paying directly with my card online. It was declined multiple times. I have spent so much time trying to get my money. I have not received any support for my children since XXXX and now I can't get my money off this card. I am extremely frustrated. I have called several times and no choice leads me to a human. I called domestic relations and they told me to call the card number. I am afraid I will pass my 6-call limit and start getting charged for calling ( which is absolutely ridiculous )
07/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30324
Web
Way2Go removed the bank transfer option, so the only option is to do bill pays direct or withdrawal cash. They note you can call XXXX to do a funds transfer to bank, but after calling and trying all the options, there were not options via the number to do a bank transfer. I need the money in the bank account that I use to pay my bills already. I've set up the direct deposit for additonal money to go to my bank. I have XXXX as my bank and they don't have physical branches, so it isn't easy to pull out all the cash ( incurring fees anyway ) and deposit into my bank. Way2Go needs to add the bank transfer option back! They are doing this intentionally so you use the money in ways that will incur more fees for them.
09/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33428
Web
I have been claiming unemployment from the government because I was temporarily released off work because of COVID. When I signed up for unemployment I didn't know I was registering an account with Way2Go Debit Card. So a portion of my unemployment has been sent to unactivated account. I don't have the copy of the card to the account therefore, I have no access to my money. I would like to be helped to gain access to the account. You guys have reached out to me but I missed your call. I left 3 voicemails since XX/XX/XXXX and I haven't been reached back yet. You guys finally called and I was at the grocery store with a close to dead phone I couldnt finish the call. Im so sorry for the annoyance I could have caused.
10/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 355XX
Web
I received four text messages on XX/XX/19 that my card was used but it was not present. I immediately called customer service. I was on hold for approximately forty minutes before speaking with a representative. Once I got someone on the phone I was told I could not dispute the transactions until they had cleared but I could cancel the card & once they cleared I could call back to dispute them. While on the phone with the representative they remainder of my money was taken off my card. The card was canceled and a new one was ordered. They charges have cleared, but I have been unable to get a representative on the phone to dispute the charges ; even though I tried every prompt. I also can not dispute them online.
10/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30038
Web
I have called the company in charge of my debit card at least 30 times the last 2 months and haven't received a resolution regarding not being able to use my debit card. Everytime I speak with a regular agent or supervisor they all say the same thing that they will put in the request and my card should be working in 24hrs and it never works. It worked for 1 day after I called a week ago and went right back to not working. And they do not allow you transfer funds off the card to another account so my money is stuck under their control. I need to get access to to my money on my card this is ridiculous they should also compensate me for this inconvenience. I will be filing a lawsuit if this isn't resolved.
02/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • MI
  • 490XX
Web
XX/XX/22 & XX/XX/22 {$18.00} x 2 i talked to XXXX XXXX on XX/XX/22 they told me to contact way to go card to resolve the issue of me being charged double for the transaction so i called the disput department they put me threw to level 2 disput department when they couldnt resolve the issue i waited on hold for n hour then some1 spoke with me briefly before sending me through to the correct department they stated n no sooner then the next person picking up the phone 48 minutes later i informed them off the issue n they hung up on me n it was a process to even get the correct number to call for them i had to look up get human for the go program n yet 1 of the charges are still pending after all this time
12/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33426
Web
I requested a card be sent to my new address because of moving and was told I was issued a card I did this in XXXX but after not receiving card I inquired and it was never even sent So I was told they were going to send this time and expected a couple weeks later I called again a third time now and they said Florida 's unemployment office spelled address wrong Here we are I FINALLY received card XX/XX/XXXX I promptly set up account and was only informed that all my deposits were returned the wordage " Returned Unpinned Deposit '' Florida unemployment tells me that the funds were delivered back to card yet two weeks later still no funds Really this whole situation makes one rethink their existence
05/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 22630
Web
I was basically sent a form to fill out verifying that fraud had taken place and I sent it back asking that they send me an email so I could send them proof of the fraud or a physical business address and they refused.I have all on my pc so nothing I can do to show without an email to send them proof so I gave my email address and asked for theirs yet they wont comply and say they are letting this person keep my money. = ( I have documented proof this package doesnt exist from customs and usps yet this fake vendor suggest it was shiiped.Id also like to say that way to go program never tried to track said package or clearly they would see its fraud too as this package doesnt exist. Please help.
05/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • XXXXX
Web
I noticed fraudulent charges on this card over the weekend of XX/XX/XXXX and XXXX. I live in XXXX, Georgia, and these charges are from XXXX, TX. I have attempted multiple times to contact the company on the weekend and today. The holds have lasted up to 3 hours and I have still not been able to get through to the company. THEY DO NOT ANSWER THE PHONE. there is no way to freeze the card on their website ; there is no option to email them. I do not believe that they have any customer service people or care about the service my state pays them to provide. This card is used by the Georgia Department of Labor. This is outrageous. There are over {$200.00} worth of charges out of my account.
10/16/2022 No
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • VA
  • 22032
Web
I tried to transfer {$1000.00} from Way2Go debit card to XXXX checking account on XX/XX/2022, through the App. I put the right routing number and account number, app required to put routing and account number XXXX times. I have checked the numbers very carefully. Everything was correct, so I click the transfer button. I got an email that the transfer was successful. It has been 4 days so far, I didn't get my transfer fund yet to the XXXX bank. I called Way2Go card and found out that the first number of account which the bank was supposed to transfer was missing. The technical issue or I don't know .... I did everything right. The App was something wrong. {$1000.00} was GONE!!!!!
10/16/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89101
Web
Hi On Sunday XXXX the XXXX. 2021 between the hours of XXXX - XXXX ( XXXX ) i called ( XXXX ) way2go program which is under XXXX XXXX and selected 7 to get the result of my dispute but they do not provide any service and keep saying that he/she will transfer me to the dispute dept..even though i already selected the dispute dept ( button 7 ) and make me wait forever with no answer. After that day i have been getting the same treatment for 5 days regardless on my every day/ night calls Apparently they are just lying just get rid of the call. My dispute file number : XXXX The amount is XXXX $ Best regards XXXX XXXX. Sent from my XXXX By XXXX XXXX XXXX XXXX Device XXXX for XXXX
07/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • PA
  • 15217
Web
Received a new master card debit card in the mail without ever applying for this card under the heading, Pennsylvania Way2Go Card. When I tried to contact the XXXX, listed on the back of the card have been asked to enter four digits of my social security number and date of birth to verify the account. I have been receiving child support benefits for the state but always in the form of direct deposit from the child support pa department and feel like my personal identity has been stole or will be stolen in the future. Please help me to investigate and uncover additional information about the origin of this fraudulent credit card. Thank you in advance. Sincerely, XXXX XXXX
06/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NY
  • 10009
Web
I received the unemployment debit card and called the number on the back of the card. XXXX the outside USA XXXX .icall the number several time at a bank on my cellphone and it did not allow me to create a pin number or reach a live person to speak to.i return to my apartment to access a land line phone with someone to hear the process and responses. I was given the response YOU HAVE EXCEEDED THE NUMBER OF TRYS TO ACTIVATE CARD. on the land line phone we could not get customer service at any number we tried to press. The called was then disconnected after being told we exceeded the the attempts to activate unemployment debit card. I called consumer Bureau to file complaint.
05/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • XXXXX
Web Older American, Servicemember
I have been furloughed by my company due to Covid19. This occurred on XXXX, 2020. I immediately filed for unemployment since I am XXXX years old and have a XXXX son I care for. It is now XX/XX/2020 and I have not received a card from Oklahoma Way2go prepaid card/ XXXX, through the Oklahoma Employment Security Commission . I have received written notice of eligibility as well as online evidence of payment for past six weeks. I have called the company phone number numerous times, to get assistance with this, only to be placed on hold, diverted or hanged up on. I am at a loss. In addition, I have daily gone online through the OESC, as recommended to attempt to reconcile this.
03/16/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37064
Web
This company and CFPB is jerking me around. I have not been able to use my way 2 go card to access any cash in over a week. My card issued in TN with thousands of dollars on it. The company has admittedly made mistakes, and also lying to me, misguiding me. Then XXXX, a representative called me at XXXX XXXX this morning saying shed email so I can email her back if I had trouble with my card, she then called back about an hour later stating the card was good to go. I tried it at an XXXX at the counter, declined, then a XXXX XXXX atm, declined, then XXXX XXXX at counter. The response from company says the card works, issue resolved.. not true! I need results and honesty now!
05/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73012
Web
I received a Way2go card from the state of Oklahoma on XX/XX/2023 for the amount of XXXX dollars. The pamphlet states that the consumer can wire transfer funds to his or her checking account. I initiated the transfer on XX/XX/2023 and received an email from Conduent stating that the funds have cleared. I checked my checking account and XXXX has no record of a transfer and Conduent is holding my funds. When I called Conduent she asked for my SSN, birthdate, account numbers, and address and still did not process my transfer. I was told that I need to email Conduent my bank statements and driver license to get the wire transfer. I still dont have my money as of XX/XX/2023.
08/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 388XX
Web
XX/XX/2020 I noticed I had no money on my eppicard XXXX XXXX card I was advise. A employee from the bank that hold the XXXX account from XXXX till around XXXX XXXX whom was taking XXXX XXXX etc ... and an company that doesn't exist by the name of XXXX who was taking was XXXX + XXXX etc ... .numerous of times all payments were unauthorized eepicard card holds sent dispute out said I would have my money in 10dYs no in the dispute office never answer an I get charged XXXXforevety call I call a total of 7 times plus stat in the phone for 2 hrs everything them they would hang up now they sayn letter never received so I had to fax a written dispute still have got my funds.
01/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • VA
  • 23113
Web
On XX/XX/XXXX my bank account with XXXX was compromised and there was 5 unauthorized charges placed on my account from another state. I called right away and changed my card. I also filed a fraud report with the bank. I have not heard back from them and when I call they do not give any update information. I provided everything they requested but the bank does not seem to have a process I place that can help. The five transactions were XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX and XX/XX/XXXX XXXX XXXX. All of these transactions happened in Ohio while I live and was in Virginia.
09/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 127XX
Web
My eppicard had expired, so I ordered a new one which I received.I 've been trying to activate the card since XX/XX/XXXX, by calling every day ( several times a day ) I get put on hold for hours and then the line hangs up.When I finally get to speak to a human being, I then get transferred, and get put on hold for hours and then get hanged up again.My money has been put in hold, I can't use the card was told that I have to speak to the fraud department, but I never get transferred to them.I need my child support money and this company doesn't seem to care, they just keep holding my money.Please help they are alot of other families having the same issue with Eppicard.
09/20/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 357XX
Web
Way2Go Program card services are stealing money off of cards that the state of Alabama uses for child support. I have had {$2100.00} stolen from me in XXXX and have done everything the company told me to do to get my money back and have had no luck. Now the advocacy department will not return my messages. A lady left a voicemail but when I contact the number provided, you can not get a live representative on the phone, you can only leave a voicemail. They will not return my calls but sent me an email stating that they could not get in contact with me. This company is stealing money off of a lot of cards here in the state of Alabama and something needs to be done.
05/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30349
Web
The Georgia Department of Labor requested a WAY2GO card on my behalf on XXXX XXXX. I never received this card. I called this company in XX/XX/2020 to inquire about the card. I was told that I could pay XXXX to have the card expedited with 2 day shipping. So I agreed to do that, however I NEVER received the card or any tracking information about the card. I have tried to call WAY2GO card services, but have been unsuccessful. They either hang up immediately or put you hold for hours and then hang up! This has caused my family and I undue stress. This company WAY2GO is a subsidiary of Conduent company I have tried to reach out to them as well but was unsuccessful.
08/24/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 33467
Web Older American
I had my Florida XXXX unemployment compensation disbursed to the Way2Go Card provided. Each time my benefits were debited to the account they were immediately credited back under a 'Transaction Type ' called 'RETURN UNPINNED DEPOSIT '. I have tried to connect Way2Go multiple times and they defer to Florida XXXX. However, Florida XXXX does not answer their phone and their offices have been closed during COVID. I have been trying to resolve these issues from XX/XX/XXXX!!!!! I contacted the customer service phone number for Way2Go at XXXX ten times through XX/XX/XXXX- they even charged me {$0.00} for each phone call. There is a record of this on my statement.
06/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 359XX
Web Servicemember
I receive child support through a prepaid Debit card program ( way 2 go ) I saw a transaction I did not authorize. ( XXXX on XX/XX/XXXX I barely make it getting by just to live so shopping on the Internet is out of the question. As I was on hold I noticed another XXXX on XX/XX/XXXX came out. I need that money back bad. I have kids I have to feed. A lady I spoke to said I didnt have an account, I have had that same account for years. I could not understand her either. The call ended but not by my end and here it is Tuesday XX/XX/2020 I have called and called and called and have been on hold for hours all together still I have not gotten in touch with them
10/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 360XX
Web
On XX/XX/2020, I was charged a {$2.00} transfer fee for transferring the balance to my regular checking account. I had never been charged this fee before and the terms of use do not show this as a fee. It has always been free to transfer funds. I called customer service and waited over an hour on hold. The customer representative said she'd request a refund of the fee. I never received it. I feel this company fraudulently charges this fee and refuses to provide a refund. They also make it more difficult to access funds by charging fees and withholding transfers for several business days. There is not an expedited way to access funds without a fee.
08/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • XXXXX
Web
I requested for a new card from EPPICcard, after a fraudulent purchase was charged to my debit card in XX/XX/2020. I Immediately was able to contact the company that made the charge and my funds, {$85.00} was returned that week. However, I did not receive a new card from EPPICCard until the XXXX of XXXX. During this period of four months, 5 deposits were made from the Child support office. they are as follows. {$40.00}, {$200.00}, {$1100.00}, {$200.00}, {$200.00} plus the previous balance of {$85.00}, tolling {$1900.00} as my new balance. when I received the new card from EPPICCard, i only had a balance of XXXX. I discovered that {$480.00} is missing.
10/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WI
  • 53545
Web
Can not use card at store ( says invalid transaction ), can not call auto phone number ( message says they can not access my account at this time ), i called customer service number and person on the phone says they can not access my account info and to call back at another time then said " to have a good night. '' I kept the person on the phone asking what was going on, he kept telling me the system was goung through an update, then changed to the techs were working on the problem. When i brought up that my fear is the system was hacked they hing up on me. Every time i call it sounds like the same person answers and he gives the same information.
06/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 310XX
Web
Over the past weeks I have been unable to log into my account due to a locked out. ( Forgot my password ) when I tried to reset it, it said I had tryed too many times and the account was now locked ... thats awesome HOW DO I GET THE ACCOUNT UNLOCKED? to make matters worse I was using the customer service helpline to transfer my funds to a different account ... .that option is no longer available!! I hear it's been removed!! If that's true than why is the information in the brochures. This has been ongoing for weeks now and i can't get a real person on the phone. What do I need to do to resolve these issues? Do i need to call a different number?
07/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 088XX
Web
I have a child support card. The card number was stolen and {$3000.00} in multiple charges made out of state were done on the card. I have attempted to call the company to get charges reversed no luck. The company has had me on hold for over a total of 5 hours over the past few days and all I get is put on hold again until it either hangs up or I can't wait anymore. This a Reg E issue and they should be refunding me the money on my card, I need this to support my family. This process should not be this difficult you can find many stories online and the state of NJ is doing nothing to stop this horrible customer service and violations of Reg E.
05/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74403
Web
Way2Go payment card solutions for XXXX XXXX isnt releasing my XXXX XXXX client adjustment thats been well overdue 212 days they kept trying to provisionals on my account and filing false fraud statements along with disputes that I never made and the agents keep haunting up or seeing where they didnt see my fixed funds from my unemployment agency they keep illegally taking my money and bout time it get fixed they keep throwing me in fraud so Im bout to maybe lose my car and other things due to them holding my funding illegally when the program release my funds to this card company and the agents is really rude and false and dont file disputes
07/09/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30606
Web
XX/XX/2020 2 female XXXX stole my card and stole {$6000.00} from me. I was issued the card because I was awarded unemployment due to Covid-19 because of me having a pre-existing condition. The name of the suspects are XXXX XXXX and XXXX XXXX. They both was caught on video using my card and both was later arrested. I have provided all required documents per XXXX XXXX County Police Department and The District Attorney Office to get my money back. Way 2 Go will not refund my money and I don't know why. 2 XXXX stole from me and XXXX XXXX XXXX has a do not care attitude. It's been a year since this happened and it has turned my life upside down.
01/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 22207
Web
I received an email that I had changed my pin when I did not change the pin. I checked account and there were 2 different transfers into 2 different accounts that came out to over XXXX dollars. I contacted the way2go customer service and filed a claim. They sent me a letter denying that it was fraud. After spending hours trying to get someone on the phone, they said they would send me information why they didn't approve my claim, but never did. I spent another 2 days trying to get someone on the phone, which kept disconnecting with over 4 hours on hold. I am a single mom to XXXX kids, and I can't afford to give up regarding blatant fraud.
08/17/2022 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Problem with customer service
  • MI
  • XXXXX
Web Servicemember
Spoke with representative on XX/XX/2022 and was informed to wait for refund from the fraudulent charge by XXXX in XXXX MI. Contacted customer service on XX/XX/2022 was transferred 7 times, hung up on, and was on the phone trying to get this resolved for over an hour. No one at this agency appears to know how to enter a dispute against XXXX. On XX/XX/2022 I was informed to wait until the XXXX day. On XX/XX/2022 I was informed to wait until 7 days. There needs to be training and coaching on how to handle dispute. Each person validated my information was of no assistance. No manager was available to assist and everyone is working from home.
09/25/2017 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • CA
  • 94066
Web
My child support XXXX will not allow me to access my online account. Every time I call the wait time for customer service is approximately 90 minutes. Money is missing and they can not explain why? There have been several times I know there is money there and my transactions are declined and I can not access my account nor will they stay on the phone long enough for me to dispute my transactions the phone " suddenly cuts off. '' I am beginning to think this is a scam so that people do not have access to their accounts and have no way of knowing where the funds went or report fraudulent activity. I will need an investigation into this.
10/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 359XX
Web
I disputed some transactions that were on my account and this dispute wasnt resolved it was not even explained why it wasnt resolved and went through a lot of trouble and then after they proceeded not to fix that and gave me lots of grief Ive spent probably 20+ hours on hold for this issue well I noticed that after my last call with them on the XXXX I wasnt able to view my statements any longer this went on for almost a month and I contacted them twice got hung up on and what not well then my statements came back upon available and they are not the same as my original statements their refunds that should have been refunded and what not
05/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • FL
  • 329XX
Web
I am looking to transfer my HSA balance from XXXX to a new HSA provider. The XXXX website does have a form to easily transfer funds into XXXX, but no form for transferring funds out of XXXX to another HSA provider. I have made three ( 3 ) separate calls to their customer support line, each one ( 1 ) hour in duration, and was unable to reach a customer service representative. Additionally, I sent a message through their web portal three ( 3 ) weeks ago and have received no response. I have made several reasonable attempts to reach a customer service representative regarding transferring my HSA funds to another provider, to no avail.
07/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30260
Web
On XX/XX/2020, I wanted to do a fund transfer from my Way2Go card ( GoProgram ) to my XXXX checking account. I wanted to transfer {$5300.00} to my checking account, but I was not able to due to the option of Fund Transfer being unavailable. I proceeded to call the customer service number provided on the back of the card but I was only able to get a hold of the automated system. This system also did not provide any option for Fund Transfer or to speak to a representative so I may resolve the situation. The website and the card did not provide a way to resolve this. I hope to get some information on to take steps to resolve this issue.
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30296
Web
XXXX, GA XXXX XXXX I hope you are Safe and Well!! I can not get a response from the Georgia DOL or it's Partner Way2Go concerning a debit card they promised to send Me. On XX/XX/XXXX I was informed by email from Way2Go/Conduent/XXXX that a debit card was forthcoming. I have yet to receive the card and No way to Contact them. Way2Go are not answering their phones & their website is completely USELESS. What's disconcerting is I know others who have received their cards after filing weeks after me. Help Please I was just informed that my Claim has been Approved and the Funds forwarded to the account or card which I have NEVER Received.
02/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NM
  • 87106
Web
On XX/XX/22 I reported fraud on my account. They shut down my debit card and replaced the funds. The fraud case was closed. They have since placed a suspension on my account. I have done everything they have asked me to, but they still refuse to give me access to my account or any updates on when they might grant me access. They will not allow me to speak with any upper management, but tell me to keep calling back to check up on it. Every time I call, they charge me a fee for calling. They are holding roughly {$14000.00} with no end in sight. This is concerning the New Mexico unemployment Eppicard which is owned by XXXX XXXX.
04/27/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 62040
Web Servicemember
I am filing this complaint because a transaction was made on my account on XX/XX/2021 in the amount of {$180.00}. I contacted the store on XX/XX/2021 directly and the store manager was no help. So I contacted corporate as well on XX/XX/2021 and they informed me that I would have to contact the institution in order to get my money back. Unfortunately the card is my child support card so I am unable to get a hold of anyone. These charges occurred in New York. I live in IL and have never been to New York. I feel like I am being punished for someone stealing my card information. I have canceled the card and requested a new one.
05/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30309
Web
I received my Georgia prepaid unemployment insurance Mastercard through XXXX and followed the directions to activate it both at the toll free number XXXX and online at XXXX. On the toll free number they told me that I have a XXXX balance. I tried every option they have on that number and was never able to get resolution or reach a live person. Now it tells me that the card number is invalid. I registered the card on the website and it never gave me a balance but it sent me a XXXX card that also has a XXXX balance. I would like to get a Georgia UI card that works. It has been a month and I still have not gotten any money.
05/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • AL
  • 350XX
Web
I was issued a card by the state of Alabama for unemployment benefits. I am unable to access the account online or by phone. I keep getting the message that the information is invalid when asked to enter my card number. I have called the number on the back of the card and due to the invalid card number I am unable to navigate through the menu. I have been unable to reach an operator because the automatic system just hangs up on you. The state of Alabama will not reissue the money on the card to another account. This card company has 4 weeks of my pay hostage and they provide no avenue for me to remedy the problem.
01/13/2017 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • CA
  • 93458
Web
To whom it may concern, I am disappointed with the work that the company does Eppic cards, looking at my accounts note many irregular transactions that notify and dispute, waiting for a solution from your fraud department, your results have been very negative and unprofessional, I asked for evidence that was never sent to me and they offered it themselves, I want to do an investigation and their work is more efficient to the favor of their clients, it is too stressful to look at amounts collected rather high and only receive a letter with its inefficiency. I ask for more professionalism from this department.
04/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 731XX
Web
I have been waiting on a card from Way2Go for 30 plus days. 15 days ago I waited on hold on their only avenue to contact them. They said they corrected the issue and a card would be to me no later than 10 days. For the last 5 Days, I've been on hold with the XXXX number and can't get through. Each day I've waited from 3 to 6 hours on hold. I finally give up between 3 to 6 hours. Currently today, on hold while writing this complaint for 2 hours. Todays date is XX/XX/2020. As of last week of XXXX, I've had XXXX paycheck but {$1000.00} 's of dollars are loaded on my way2go card with zero way of accessing it.
05/09/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OK
  • 73505
Web
I have never received a debit card for the Oklahoma unemployment benefits. I have waited 21 business days. I have made a call for over three weeks and am on hold for as long as 4 hours and NEVER get a representative to answer my call. I have tried at XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX. The company is supposed to be open 24/7. I cant believe the representatives have an over load of clients needing help at the times listed above. Please help. Because I cant access money that has been awarded to me with out this debit card I have went without my XXXX, XXXX and XXXX XXXX medications for over a week
02/11/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 60619
Web
I tried using the XXXX XXXX XXXX card on XX/XX/XXXX. My child support was direct deposit on XX/XX/XXXX. The merchant informed me my card declined. I called to informed my card had been compromised on XX/XX/XXXX. They explained I should receive documents they mailed in XX/XX/XXXX to make a proper claimed. I called back for an update XX/XX/XXXX. They said that is not in the system however they would mail out documents. XX/XX/XXXX I called they said give it satybut they will mail out documentation. Saturday gets here and they stated they will mail out documents. I still havent received anything XX/XX/XXXX..
07/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30102
Web
Oh XX/XX/XXXX I filed a fraudulent charge on my way2 go program card. As I looked back I realized there were charges all over seas and as well as in many states I dont live in and have not visited. I called the company and after 5 hours on the phone we added up a total of {$710.00} After that was complete I faxed over the paperwork. Hadnt heard a thing so I reached back out and waited another 3 hours on the phone to get to the bottom of it. They said my case was denied and did not give me any details or reason why. I want further investigation and a refund of my money that I desperately need to live.
12/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93630
Web
California eppi card payed out {$210.00} on XXXX of 2019 I did not make that purchase. Filed a dispute over the phone with the California Eppi card which is now California Way 2 go card and spoke more than once about this situation and ended up being charged anyway even after canceling my card and disputing it. Filing papers on the dispute and going through the whole process. Each person I spoke with from the California card had something different to say. Until now I still have that charge and my money taken away. And it was for a company that does not even have an email or phone number to contact.
05/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 90723
Web
I lost my EPPICard where I receive my child support payments, I've been trying to call costumer service for multiple times for the past 2 weeks nobody answers, I get put in hold by an automated answering machine and after waiting for 15 to 30 min it hangs out. I tried contacting the Child support agency a couple of times but they tell me that there's nothing they can do, they tell me to call costumer service. I'm currently depending on the money I have in the card, for food and bills. I haven't been successful in contacting or getting information about the issuer 's of the master card that I lost
07/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23139
Web Servicemember
Filed unemployment on XXXX was approved for the filing couple days later. Never received a card from the approval. Started calling on XX/XX/XXXX with no answers. Finally got in touch with someone on XX/XX/XXXX where I was told my card should have been there the XXXX and to wait the weekend because the mail might be backed up ... never received the card. Have tried calling at all times of the day since XX/XX/XXXX and still no answer or way to get into contact with someone. Call the card company and tell me to enter a card number that I dont have.. after 3 attempts it will just hang up on you..
09/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 74055
Web Servicemember
When attempting to login to my GoProgram card to check the balance of my Oklahoma Unemployment Benefits I was unable to login and was notified that my account had been suspended due to suspected fraudulent activity and was directed to call the 800 number on the back of the card. I have attempted to reach somebody at the 800 number 4 times thus far and wait on hold for 2 - 2.5 hours and then I am disconnected by their phone system. I am still unable to access my benefits and haven't been able to purchase food for my family on XX/XX/XXXX and I am afraid I will be unable to on XX/XX/XXXX.
05/03/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 377XX
Web
I applied for unemployment the beginning of XXXX. I had to get the debit card they offered because they wouldn't accept my routing number for my bank account. The unemployment was approved and it says 3 payments have been put on the debit card but I still haven't received the card. I've called Way2go several times and waited on hold for a total of 10 hours only to have someone answer the phone and then hang up on me. I can't report the card lost or stolen because I never received it and set it up. Way2go requires a pin number for the card to report it lost and I don't have one set up.
05/16/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • XXXXX
Web
On XX/XX/XXXX I called the Eppicard to check my balance. I inquired about the last 10 transactions and eight of them were fraudulent. Upon detecting fraud looking into the last five months my account has been compromised.I had received a large lump sum deposit on for XX/XX/2019 in the amount of $ XXXX the same day a ATM withdrawal was made at a credit union 25 mins from my home that was not me and the charges continued until the XXXX of XXXX upon canceling and reporting fraud to the Eppicard company on XX/XX/XXXX. I have had possession and still do have the card that has been frauded.
06/03/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • IL
  • XXXXX
Web
My Way2Go prepaid Mastercard ( goprogram.com - XXXX child support ) expired and I did not receive a replacement card. The only way to contact them for replacement is on the phone number listed XXXX. When calling I either get a heavy call volume call later message or when I get into the queue ( once every 10 tries ), after waiting for a while I get disconnected. This happens any time of day/night I tried calling their 24/7 line at XXXX XXXX, XXXX XXXX etc and its always the same. It's been a month now and there's no way for me to get my child support money that's on the expired card.
04/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 96002
Web
XXXX XXXX takes XXXX cents everytime you hear your balance and is said to have free customer service but you can not get customer service if you dont hear your balance first phone calls are often cut off or pushed forward to an automated system only giving you the option to start all over again and hear you balance again when it's not necessary due to quarantine I havent been able to get through to them what so ever but I was charged over {$3.00} for trying on the XXXX because I had to keep calling they are taking money that I dont have and not providing the service they say is free
06/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AL
  • 359XX
Web
I filed my unemployment after waiting months my unemployment come in a there was XXXX ony card after activating my card I see my money was going fast I didn't know y I got online see all kinds transfer an money coming out stuff I didn't know what it was I called an cancelled my card an filled a report on my card they told me that it would be fixt in a few days 30 days at the longest it's been 6monthes an still it had not been took care of that I needed that money that was stolen from me very bad since I never got. Back the was stolen it hurte bad very bad maybe y'all, can helpe
08/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MS
  • XXXXX
Web
I went to website to check balance and it started fraud/suspended can't login. So I called the XXXX # multiple times. After being on hold for over an hour each call, someone would answer and say they were transferring me to fraud department ( followed by another wait of an hour ) so I eventually would hang up each call. I also call unemployment office. They said it was because I tried to change payment option to direct deposit ( which didn't go through ) so I need to use my card. It's for unemployment in XXXX XXXX XXXX AND HAVE NOT BEEN ABLE TO USE MY CARD FOR SEVERAL DAYS
09/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with a check written from your prepaid card account
  • NM
  • 87120
Web
I certified for my unemployment the week XX/XX/2020 I got paid XX/XX/2020 to a wrong direct deposit account. I called everyday till today from the XXXX to dispute my case nothing has been resolved Im missing {$160.00} and no ones been able to trace it. I called the bank too. I told unemployment to send my payment to my eppicard account if the bank refuses payment and sends it back to Unemployment to issue payment to my prepaid card but my account is suspend/closed when log or I mean try to log in it say closed account. Why!?! I did nothing wrong on my part to have it closed
06/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73505
Web Servicemember
I got my state income tax return for OK state tax year XXXX. I had an issue with my mailing address and never received a card with my return on it. I contacted the stated and they said its out of their hands once they forward it to the card company. I got the number for Way2go. I called and its an automated loop with no way to talk to a representative. I tried multiple numbers but they all require a PIN, which is generated after you receive a card. There is no way to contact them if you never get a card in the first place. I would like for a Way2go Associate to contact me.
08/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 756XX
Web
So I have been a victim of identity theft with Oklahoma unemployment insurance and XXXX unemployment insurance I was XXXX for 20 months during the time of the victimizer using my information to obtain multiple payments I have reached out to XXXX XXXX and Oklahoma go program I have provided all required documents showing my XXXX and other supporting evidence just to be denied I really need help retrieving all the money that was stolen from me during my XXXX. I have been lied to and no resolution for my case has been provided except denials I dont know what else to do
05/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 314XX
Web
I was contacted by my mother on Monday, XX/XX/2020 about my unemployment card and she noticed that the letter for the unemployment card was sent and when she checked the letter she realized the card was stolen out of the envelope. There was a bend in the envelope and red lipstick on the seems of the envelope. In other words my card was stolen. If any money was taken out of the card, I ask that the money please be replaced and that the card be shut down so I can request for a new one with all the original funds or switch to direct deposit. Please get back to me at XXXX.
09/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OH
  • 45420
Web
Trying to activate card. The information is not correct somewhere and the card is " locked '' now so I can't activate it. When you call the number you just have to wait to go to customer service ( which I XXXX this hack to get to customer service ). Asked her to help me and she tried to put me to automated service. When I said pleasd don't transfer me she hung up. Next lady didn't even let me say card was locked before she transferred me. This was after waiting 15 minutes each time to just talk to someone. They talk over you and are not interested at all in helping.
02/06/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • 33414
Web Older American, Servicemember
I have a Florida Unemployment Debit Card where funds were deposited during my XXXX period which ended on XX/XX/XXXX. I have a balance of over {$3000.00}. on the account. The company managing the card is www.eppicard.com. The card is good through XX/XX/XXXX. It has not expired. As of XX/XX/XXXX I am no longer able to use the card for ATM withdrawal, food purchases at XXXX, or any purchases online. I can no longer access my card balance and information online. I receive an error code telling me there is a Fraud Alert on the card. The company cant fix the problem!
07/06/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 37211
Web
On XX/XX/2021, I discovered that my child support card issued by the State of Tennessee was missing from my wallet. Immediately after discovering the loss, there were several unauthorized charges totalling {$3100.00} to my child support card. The card was a Mastercard.. I immediately called the fraud services line and reported the theft of the card and the unauthorized charges. I promptly filled out the report form provided by the card issuer and despite writing a followup letter and a subsquent letter from my attorney, have gotten no response from the card issuer.
11/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NV
  • 89131
Web Servicemember
I am a military spouse who accompanied my XXXX XXXX service member to our new duty station with our XXXX children. I updated my address to our current address and it indicated a fictitious fraud claim on my account. No phone call was made. No letter was sent. No email was sent. However I was blatantly lied to about having all three avenues apparently being taken by the company. Im unable to get ahold of anyone in the fraud department..been trying for over 4 days now. So there is over XXXX just sitting on a card that Im unable to use even though its rightfully mine.
04/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OK
  • 73120
Web
I filed unemployment claim on XX/XX/20 and I have not received my card with my money on it. I was able to set up my account but can not do much on it because card isn't registered. I have called every day and only sit on hold for 2-3 hours at a time and I have been calling twice a day. I called in the middle of the night, during the day, and in the morning and I only sit on hold. I simply want an expedited replacement card sent to me ASAP and I don't care about the {$15.00} charge for that. The card should be sent to the same address on my account. Please Help!
06/25/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Unexpected or other fees
  • OK
  • 74136
Web
I have been havjng problems with my social security number. I know im a victim of identity theft. I still haven't heard anything from the first time it almost seems to be getting worse. I am needing some guidance here because people usually cant help me resolve this i always have to get sent to somebody else nobody can help me directly im very aggrevated its affecting my. Personal life its ruint my name as well and now im dicriminnated everywhere i go the crimes are way past illegal i just want my XXXX money but i cant get to my money because of these problems
10/17/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MS
  • 390XX
Web
On XX/XX/2018, I attempted to call XXXX XXXX Mississippi who handles child support payments for Mississippi. I called because of an unauthorized transaction on my account. After trying to get a representative on the phone, I finally figured out the prompts to get a human. Once I finally got to my turn, the person picked up and hung up. Its mandatory to hear your balance as soon as you input your information. I was then charged a XXXX cent fee. this is the 4th or 5th time I have had to fight for these fees to be removed while trying to reach customer service.
03/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TN
  • 37064
Web
I have a Way2Go MasterCard from TN UI, I have a {$9500.00} balance that they will not allow me access since XX/XX/XXXX. Card issued in TN, I have traveled to Nevada for dads funeral, they say I had to report my travel with TN UI,, even though the card policy info does not state that, I did. They have admittedly stated they made mistakes by XXXX on XX/XX/XXXX not entering correct info fir whitelisting me causing another 24 hour delay. Theyve had me try online, cash app, bank teller, atm etc.. nothing works. I am desperate for help and dont know where to go.
09/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 33428
Web
I have been claiming unemployment from the government because I was temporarily released off work because of COVID. When I signed up for unemployment I didn't know I was registering an account with Way2Go Debit Card. So a portion of my unemployment has been sent to unactivated account. I don't have the copy of the card to the account therefore, I have no access to my money. I would like to be helped to gain access to the account. You guys have reached out to me but I missed your call. I left 3 voicemails since XX/XX/XXXX and I haven't been reached back yet.
03/16/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Information belongs to someone else
  • MI
  • 480XX
Web
XXXX employees keep telling me to call the other side and that your money is under XXXX XXXX but when i did i were denied. I have ask card service over and over to remove the wrong address that they keep sending me XXXX XXXX XXXX XXXX, XXXX XXXX and they have not. Now I am receiving texts to contact XXXX XXXX bank and card services fraud dept. email address XXXX and I did without an response. XXXX XXXXXXXX services please explain the text message ( AOD ) to contact you and what involvement I have with XXXX XXXX bank and what needs to be disclosed to me.
07/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 190XX
Web
Eppicard of PA has numerous consumer complaints and ABSOLUTELY NOTHING IS BEING DONE!! I HAVE charges months ago I didn't make or know about and several other people are saying the same thing! I even escalated it to a supervisor and promised I would get a call in 48hrs and of course I didn't which was 3wks ago. I called back 2wks ago and all they did was apologize but still didn't help. I need to take out my money now because for so many people with the same issue, something is very wrong and I think its embezzlement but something needs to be done now!
01/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • VA
  • 22031
Web
I received a debit credit card without my consent. It has my name on the card with a full account number. Documents state that whatever information I provide theyre allowed to use, social security number, payment history, account transactions, etc. when I call the customer service number to cancel and find out how I received this card it immediately asks for my social security number which I wont give in order to activate the card. I can not speak to a live person and theres no way for me to cancel or find out how I received this card in the first place.
11/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OK
  • 74464
Web
Card worked great until Wednesday night at XXXX trying to make a XXXX. XXXX order and card was declined with enough funds to cover purchase. Went to XXXX XXXX gas station to buy a XXXX card was declined again. Called card company waited on hold for three hours to be told card has to be whitelisted and should work in 24 hours. Not only did they cost me black Friday deal for XXXX for my family but also made me embarrassed when I couldn't even purchase a XXXX and their customer service is a joke as well. Way2go Is a horrible company and not customer first
01/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 748XX
Web
Again yet another lie and theft from this company and yet they are allowed to do what they want. There was no credit posted to the account on XX/XX/2020 for them to take away, so they just took money that wasn't there. " Today the provisional credit in the amount of {$1400.00} which was issued on XX/XX/2020 was reversed from your card. '' THERE WAS NO PROVISIONAL CREDIT ISSUED TO MY CARD ON XX/XX/2020!!! I uploaded the statement and the letter from them and took their advice finally, I contacted the police and filed a theft complaint, against them.
07/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NV
  • 89081
Web
I have the Way2Go card from nevada. I can not activate it because the information they have for the card does not match my SSN or DOB. So I am without money last week, and now probably this week ... I have used the website to try and solve this, I have used the app, and I have tried calling. The fact that the company can not even connect a card they sent me with my name on it, with my correct information. Makes me feel like I can't trust them with any information ... this is my SSN we are talking about, my life. And these people are playing games
11/13/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 47714
Web
I disputed some unauthorized charges made without my permission to them as soon as I became aware of them on My child support way2gocard on XX/XX/2021. They sent me a letter on the XXXX stating that if I returned the questionnaire within 10 business days that they would give me a provisional credit in the amount of XXXX. So I submitted the form via fax as the letter and the agent I spoke with said to the expedited fax number given to me on XX/XX/21 within the allotted time and now there refusing to give me the provisional credit as they promised
10/20/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 60473
Web
On XXXX XXXX a charge was taken from my Indiana XXXX debit card. I notified them of this charge and took all the precautions to dispute the transaction. I can not speak to any representatives, Ive been on hold multiple times each over 30 minutes this is ridiculous. I have to report my card as lost or stolen to even have an option to speak to a real person. I currently still do not know what is happening with my case or money {$23.00}. Yea its just XXXX $ but its my childs money for XXXX and no money is available so my child misses out. XX/XX/XXXX
08/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 303XX
Web
Um, people are not receive the unemployment card at all. O never got mines and I been trying to get one for four mouths nothing. I just try to call no answer no response. You stay on hold for two hours. Like, if you say that a lie then you XXXX lying ... Sorry to say that. Like, that my hard working money on the card which I didn't get. I just want the unemployment to cancel your guys card and send the money to my personal account no response at all and the unemployment card still haven't show and it has all my benefits on there idk what to do.
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37923
Web
I have contacted WAY2GO customer service line for 2 weeks now, I asked for them to replace my Unemployment Debit card and they sent a replacement Child Support card, Now for the past 3 days I have called several times each day. Today I was waiting for over 4 and half hours to speak to someone and yet still got no one. I finally hung up with frustration. I have close to 2,000 dollars on my unemployment card and I can't even access it!!! This is ridiculous! I have tried contacted other companies and its a dead end! I just want my card replaced!!!
04/18/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30701
Web
On XX/XX/XXXX XXXX took XXXX and XXXX ... on XX/XX/XXXX and XX/XX/XXXX XXXX credit took XXXX XXXX in XXXX Georgia took XXXX i called the wsy 2 go card they acted like they couldn't help me get my money back and one time before my card was stolen and someone used it as credit and got over XXXX cash and i reported it to them they did nothing i need my routing and acct number they want giv me that i need them to unlock the acct so that one place can refund my money this is all the income I have im a single parent and I need this thanks GOD bless
06/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30033
Web
On XX/XX/XXXX, I discovered that i could no longer transfer money from my unemployment debit card to my bank account. This is problematic because I specifically choose the debit card for this feature, as I pay my rent through a check and the direct deposit system was so buggy. The fee to transfer is still listed in the fee schedule and Im now informed that all transfers are now not possible, even over the phone. This feature being frozen ( without any notification ) changes the terms we agreed to, and freezes many people out of their money.
03/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • VA
  • 22003
Web
The Virginia Commonwealth Unemployed Insurance benefits program uses the WAY2GO card service issued by XXXX XXXX - run by XXXX XXXX. WAY2GO sent me an email informing me an attempted information change on my UI benefits card. The last digit of my phone number was changed by one digit ; my address was changed to XXXX XXXX XXXX XXXX, XXXX South Carolina, and my email was changed to XXXX. There was no way to close the account, verify my identity ( without submitting more identifying information ), or cancel the service provided by Way2go.
07/16/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30102
Web Older American
XX/XX/2020 was my last day working because of covid-19. Tomorrow will be 18 full weeks I have been out of work. My employer filed unemployment on my behalf in XX/XX/2020, the unemployment office approved benefits & sent the required information to XXXXXXXX XXXX somewhere out western U.S. I NEVER got the card, still no unemployment money. I received the papers letting me know the benefits are there for me. I have tried to contact every source including trying to contact the bank, without any luck. Please I am begging for help. Thank You
05/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MS
  • 39110
Web
I have been waiting on debit card for 33days now. Since XX/XX/XXXX. The amount on it will be at {$6300.00} on XX/XX/XXXX. The longer I wait the more I have to spend in interest from having to borrow money. Ive called and cant get a person on the phone. Its all automated and their website gives no details until you have a card number. Ive went as far as to email conduent since they are responsible for XXXX ( XXXX XXXX XXXX ), which they havent used since XXXX when xerox took over. They became conduent in XXXX when xerox divided the company.
04/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 376XX
Web
Unemployment made two deposits to me. It stated that my banking info was wrong ( it wasnt ) so the money was deposited on a way2go card. I never received a card and I can not get a live person to talk to at the way2go card. No number or option is available or email address. I need to get in touch with them for the state of Tennessee. I have contacted the unemployment office in XXXX but they can not help with the way2go card. I have contacted the bank that backs the way2go program and I was told they only provided the plastic for the card.
01/08/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 22980
Web
My XXXX identity information was comprimized. I have updated my information. They have claimed that my case was closed and have tried to contacted me with the information provided. I have not recieved a phone call or anything from you guys. I have updated my information so here you go my information again. I would like for the decision to be mailed to me at XXXX XXXX XXXX XXXX XXXX VA XXXX. Please take this serious I have not received any payments from them since XX/XX/2022. You all need to help me resolve this matter. XXXX XXXX XXXX
12/07/2022 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • IL
  • 60644
Web
My card was copied at a XXXX XXXX XXXX atm that l use. On XX/XX/22 l used my card for a withdrawal for {$420.00} someone did a balance inquiry first they took {$100.00} and then {$300.00}. The next day l tried to use my card purchase was denied. Come home called the customer service. I sent emails gave written statements. Told them this wasnt my transaction. I already knows how much was on my card. I call never do a balance inquiry. I dont know why its been so hard to get my money back. I filed a police report and they still denied me.
06/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NM
  • 88005
Web
XX/XX/2021 I live in New Mexico. I am a victim of ID Fraud. Someone has used my information to start an unemployment benefits claim. I have notified my state, and the EppiCard arrived at my home on XX/XX/2021. I am trying to call them, inform them of the fraud and close the account but there is only an automated system that does not have an option for reporting fraud or to speak to a live person. ( Terrible System!! ) I need to make sure a replacement card is not ordered, as I do not know if there are multiple claims in my name or not.
12/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • VA
  • 22192
Web
XXXX XXXX sent me a card that I didn't request. I called them and they told me that a credit card had been opened in my name, but in Nevada ( I live in VA ). They said they used my SS #, birthdate, and address to get the card. They cancelled the card upon my request and prevented the card to be reported on my credit history. But then I received a debit card from Way2go in my name, which I didn't request. I have not been able to contact anyone about this b/c the number on the card doesn't offer an option to report fraudulent claim.
10/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 31093
Web Servicemember
At first, i wasnt good using smartphones. I was told that i could recieve money from the dept of labor and some friends of mines ( which I thought was a friend used my phone and and card without my authorization. I HAVENT RECIEVED NOT ONE DIME!!! Now that ive learned how to go online and check the status and do my claims on my own, inoticed that it was money deposited multiple times on XX/XX/2020 for XXXX. I BEEN STRUGGLING ALOT AND THAT MONEY WOULDVE HELPED ME OUT ALOT. NOW IM BARELY MAKING IT AND I JUS WANT JUSTICE FOR MY MONEY.
01/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • FL
  • 32065
Web
My name is XXXX XXXX. I received a Way2go prepaid card and I never applied for. It came under the name of XXXX XXXX XXXX my previous married name ). I Have called the number behind the card and it required me to activate the card first. I dont know what to do to report it and cancel it. Please I need help with this issue. I have an idea of who did it. His name is XXXX XXXX. Im going through a divorce and he is been trying to open credit in my name in multiple occasions. He is a felon in the state of Florida. Thank you, XXXX XXXX
05/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30253
Web
I received a letter from dol around the second week of XXXX about a GA UI prepaid card issued by Comerica it's now XXXX I haven't received a card they say my first 2 unemployment payments are on it, I'm not getting through the 800 # because they want a card # and I don't have a card, I'm trying to see if that card was mailed to my address since I got the letter at my address I'm trying to what's going on, I've reached out to the department of labor, I'm receiving the other money direct deposit, please get back with me, thank you
05/03/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38134
Web
XXXX XXXX XXXX XXXX has not sent me my Tennessee unemployment card. It should have been here weeks ago. What is so frustrating is that their website does not have any type of email assistance and has no chat and I've been on hold for hours trying to call customer service. There is literally no way to reach them I can't even report the card lost or stolen because I don't have a card number to give them how can I give them a card number if I've never received the card. This is beyond frustrating and something needs to be done
09/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IL
  • 625XX
Web
I have had an active child support case since XXXX, in XXXX my son turned XXXX, I had no idea I would still need the card and that I would get back child support on the card. I threw this card away back in XXXX. I have had some back child support sent to this card I was told and the card members say that I cant get my money since I dont have the card and they cant issue me a new one or anything, so where did this money go as the child support department says they no longer have the money that it was sent to this card!
07/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89110
Web Older American
Way2go has claimed to transfer new unemployment deposit, although the bank has not yet received the money but is REFUSING to effect or permit the transfer of withheld monies issued to them prior to my original complaint. I tried to make a single transfer rather than recurring to move the {$820.00} but Way2 go refuses to permit it as a recurring order exists. They have isolated to retain the original deposit accumulated solely because they issued the cards weeks later than directed according to unemployment notices.
06/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32958
Web
I am a XXXX XXXX XXXX XXXX XXXX out of work now for 5 months. The DEO website for FLA is still unclear in recognizing the COVID relief benefits promised to individuals like myself. I received the letter attached but no Way2 card. I am happy this seems to promise relief but when do I receive the actual card? Who is the bank? And how do I deposit this card money in my bank for overdue bill pays? Lastly, do I need to report income somewhere if my business picks up? XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Fl XXXX
04/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37086
Web
Due to the Covid-19 virus, I lost my job and filed unemployment.I thought i would receive my card within two weeks and it has been almost one month.I have money on a card i have never received.I have contacted the number on the back of a card my friend showed me he has and i can't get in touch with anyone.It would be easier if the unemployment office i have been directed to a few times would actually answer, but that will not happen due to over 13 million people having the same issue in the state of Tennessee.
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 731XX
Web
I filed for unemployment and got approved on XX/XX/2020. The payments are processing weekly through the unemployment however I was never mailed the card so I am unable to access these funds. I have tried calling the XXXX and I either get hung up on or get put on hold for over two hours. It has been an entire month of me not being able to access funds due to the card never being mailed to me. Unemployment said to keep trying to call that XXXX since the issue is me not getting the card and I am having zero luck.
08/08/2019 No
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • GA
  • 30058
Web
On XX/XX/XXXX at XXXX XXXX. I called customer service with a question. Asking why I couldnt see my XX/XX/XXXX transactions. They informed me they would put a ticket number about the problem and have someone call me back. I never heard back from them. So on XX/XX/XXXX at XXXX XXXX. I called about the problem. I was informed that I couldnt go back that far on line. They would have to send me a copy through mail. As of XX/XX/XXXX I have yet to receive my transaction from XX/XX/XXXX which I dont understand at all.
07/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30019
Web
Since XXXX of XXXX, my debit card was compromised and used to charge over {$1800.00}. I made a complaint with the Go Program, but they would not help me. As of XX/XX/2020, I provided the Go Program with a police report indicating this was fraud and itemizing each of the unauthorized charges in the police report. I have also filed an FTC Identify Theft Report and provided another itemization to the Go Program. I have provided all the appropriate documentation to the Go Program to honor my fraud claim.
09/29/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • SC
  • 293XX
Web
Today on XXXX, I activated my new card. I am trying to reach a live representative from Way2Go card program to speak with about my balance. The only customer service number this company provides does not give an option to speak with live representative. The options that are listed when you call the customer service number do not apply to me. It does not offer any way to speak with live representative. I need to speak with one of their live representatives in order to figure out the issues with my account.
07/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MS
  • 395XX
Web
I have been trying to contact eppicard services for 2 weeks for a card. I am expecting a unemployment card, I already have a child support card but was told those benefits are separate and will go onto a new card. There is no way to get ahold to anyone on their phone line. I've been on hold for over 38 hrs total. The website is not functioning correctly. I want them to contact me or open their lines of communication properly. People are starting to go back to work so covid should not be a problem anymore.
06/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30253
Web
I filed for unemployment on XX/XX/2020 and applied for debit card from Go program at the same time. I approved for unemployment and receive XXXX + {$500.00} a week. I have NEVER received a debit card from anyone, and on my Login it says 3 of my payments are on a debit card. I opened a bank account after 3 weeks of NOT gettting my debit card from yall. But I still need the debit card to get my {$1800.00}. Please send me a debit card. but I want all my unemployment to stil go to my direct deposit I have.
10/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 344XX
Web
I have yet to receive my way2go Florida unemployment benefits card it has been over 2 weeks I have called repeatedly waiting on hold for hours only for them to say there servers are down and call back later and hang up before I can say anything or I wait on hold forever and they act like they cant hear me and hang up on me they have my card with {$1200.00} on it I dont know what to do They said they tried to contact me thru a number I dont know if I have updated my contact information to XXXX or XXXX
07/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31525
Web
I was supposed to receive the Go Card for GA UI. But the card never arrived to my current address. I attempted to call the 800 customer service number but I could not reach anyone to speak with, because the IVR asks for a pin which I never set up because I never received the card and the system will not allow you to speak directly with a rep. I've written two letters to the address in XXXX XXXX and still have not received any communications via email or by phone which was both provided in the letter.
08/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 31904
Web
I received a debit card for my federal unemployment two weeks ago. I have been approved and requested weekly payments in which dates back to XXXX. Although last email stated approved and start requesting on XX/XX/2020, I've had a XXXX balance the entire time. After being a victim of identity numbers stolen, i.e. S.S. #, D.O.B., etc, I simply would like to know if this was the only card issued. I have not received any call backs from the state or any answers. Please help. Sincerely XXXX XXXX.
08/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 19401
Web
My card was hacked. I called and was able to cancel the card and order a replacement. However, I have not been able to speak to anyone about it. I was placed into a call queue for at least 45 minutes and no one ever picked up. There is more than {$300.00} in charges from overseas that were taken fraudulently from my account on XX/XX/2020. This account is for Child Support in Pennsylvania and EPPI Card ( Conduent XXXX ) I just need to speak with someone so that I can get this money refunded.
05/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30135
Web
I initiated funds transfer from my debit card Way2gocard-Mastercard to transfers funds to my checking account. The wire was initiated on XX/XX/20 for1100.00 the amount was deducted from the card, but the funds never made it to mybank. I called the customer service # provided and it is an automated number, No help at all. Contacted the bank that issued the card XXXX XXXX and they could not help me. They refered me back to the automated # which does not have operators. I need the money.
07/25/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • XXXXX
Web
On XXXX XXXX XXXX received {$160.00} and transfered these funds immediately to chase Account number XXXX Routing number XXXX a closed account. Way2go has the {$160.00} cleared not returned. I've reached out to XXXX. XXXX has denied receiving these funds and stated they would send back or push back the funds to VA XXXX aka way2go. Till date the {$160.00} has not returned back to way2go account and chase continues to deny receipt even after reaching their claims department. Missing {$160.00}
12/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 877XX
Web
I've called and called I can not get threw to customer service I never received my nm unemploent eppicard for XXXX XXXX adress Is XXXX XXXX XXXX XXXX XXXX NM XXXX there is no option to speak with customer service unless you have a card number I never got a card so how am I supposed to get. 1 it's rediculous my benidirs are posted and I can not. Access funds n m unemployment says they don't issue cards I have to call eppicard directory so I'm out of options my email XXXX please send my card
11/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30606
Web
I am a victim of Debit Card Fraud. XXXX XXXX and XXXX XXXX stole my card and stole {$6000.00} from me. They have both been arrested and we are waiting for a court date so that I can press charges. Way 2 Go card company, issued by Georgia Department of labor has everything they need per XXXX XXXX County Police Department to refund my money. They still have not given my money back. I'm not sure why. A crime was committed and Way 2 Go is letting the criminals get away with stealing my money.
04/22/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 23225
Web
Hello my na is XXXX XXXX I have a way to go prepaid card for my unemployment benefits and I made a purchase and they blocked my card for no reason at all. I called and was told to send my ID and SSC I explained that my ID was expired and was told to sent my SSC and birth certificate which I sent and they are holding my account hostage. This is clearly the way us older XXXX Americans are disenfranchised because we cant keep our ID up to date and the company probably keep my money forever
11/20/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • PA
  • 19063
Web
My EPPICARD is declined when I try to make cash advances at the bank. This has been ongoing for the past 4 weeks. The company has MY money and I should be able to access it. I have called the company and had to be escalated to a supervisor who said she WhiteListed my card and it should work in 24 hours. It has been 48 hours and the card is still not working. This is not right and it looks like others are having the same issue based on comments on the web. This is absolutely terrible!
12/12/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37042
Web
On XX/XX/2019. There was an allocation of funds in the amount of XXXX from my XXXX card into my bank. The routing number was NOT to my bank. I have contacted the bank in which the way2go website reflected has having received the payment. They advised the payment was rejected and sent back. I have tried multiple times to contact the way2go program card with no luck to find out where the money is currently sitting. I am unable to get in touch with a representative to solve the problem.
01/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92807
Web
My name is XXXX XXXX XXXX. I found 2 unauthorized purchases transections on my WaywGo card of CA. It happened on XX/XX/21 ( {$200.00} ) and XX/XX/21 ( {$120.00} ). I requested disturbing these. I reported that I never been there before. I showed my XXXXXXXX XXXX XXXXe at that days. But my cas was denied. I can not understand why. Those were fraud transections. I can show you my XXXX XXXX XXXX where I was at that time. Way2Go did not credit back to me. Claim number was XXXX
01/19/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 08901
Web
I tried to active a way2go card from Nj that i recevied in the mail for my son on the app but everytime i try to activate the card it will not let me at all it says " Authentication is locked and cardolder can not perform this operation. '' and i cant do nothing about it at all i didnt even do anything wrong it just locked the option from me and i cant spend nor use the card it wont let me do anything but it tells me my balance which is XXXX $ i dont know why i cant activate it.
05/14/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32714
Web
Hello I have been waiting weeks for my prepaid Way2Go card And I still havent received it I called and asked if I can get a tracking number and said thats not possible when they gave it to other people living in the same household now they are charging me with a replacement when I never received one and got paid, also I asked if XXXX year old and older can sign up for the go program and they hung up on me Im receiving benefits but im still waiting for my Way2Go card.
07/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30157
Web Older American
I, received unemployment from the State of Georgia, but never received my debit card in the mail. Tried calling them but they either hang up on me or I am on hold for ever. They have {$640.00} of my benefits and have had it since XXXXi now have direct deposit into my personnel account. This {$640.00} is the only amount I haven't received because it is on a Prepaid Card issued by XXXX that I never got. I have no account number to even enter into their automated system.
05/06/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • 34668
Web
I can not withdraw money or pay my rent from my Way to go card from Florida reemployment. It keeps declining me. It was working fine in XXXX, I went to pay my rent for XXXX, and it declined ; I went to an atm again declined. So I ordered a new card and paid expedited shipping ; thinking this one was damaged, I activated it, and it again declined me. There is absolutely no way to contact anyone. All they have is an automatic response which doesn't provide any help
07/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30240
Web
I am supposed to be getting a card for unemployment it has been about 2 months and I still haven't received my card in the mail I have a paper that says I'm supposed to be getting a card that has never came I have called multiple times just to be put on hold for long periods Of time and sometime the phone hangs up I haven't talked to anybody even my employer has called and nobody has called them back I just want to receive my card in the mail like I'm supposed to
10/31/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • GA
  • 30281
Web
I have attempted to resolve this already with Ohio Eppicard, a child support debit card. There are purchases over the course of several months on my account I have disputed, mostly XXXX charges. I become aware of such charges approx XXXX 2016 at which time I notified the debit card company. I was informed the investigation period could take up to 90 days. I recently received notification that the investigation has been complete and I will not receive my funds.
11/14/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • SC
  • 29605
Web
For the past year I have been having trouble with my child support depet card. It never on it on time and I can never get live person on the phone to find out where 's my money or when should I expect it to be on the account. It 's take XXXX XXXX weeks for is to finally just show up for me to be able to use. Now this is a very pain in the XXXX not to mention it against the law to keep a on to money that by court order I 'm suppose to get in a timely fashion.
05/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30034
Web
I think there are charges that I have not made on my card because the amount on the card doesn't match the amount of the deposits. I tried checking my online account, but I keep getting an error message and the system will not allow me to change my password. When I enter my username it says my password has expired. When I attempt to change my password, it says " my information doesn't match the demographics ''. I can not get transferred to customer service.
09/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30606
Web
I am a victim of debit card fraud. 1 suspect has been arrested. They stole {$6000.00} from me. The suspects were caught on video at every location using my card. Way 2 Go card company issued by Georgia Department of labor will not refund my money. The Police Department has arrested one suspect. The Police Department wanted the card company to contact them, but they won't. They have stopped answering my calls. How do I get my money back? Please help!!
07/10/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • WA
  • 98632
Web
The company shut my card off. They won't allow me a cess to my money. I've done everything they've asked me to do several times regarding ID verification and no one is responding to the ID verification. I don't know why they insisted on id verification to begin with. One day they just shut the card off and won't deal with me. It takes an hour and a half on average to get a hold of them every time I call. No joke. Some of them are quite rude as well.
08/03/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89169
Web
I have a fraudulent charge on my Way2Go card with my Nevada unemployment benefits. The charge was made on XX/XX/2021 in California at a XXXX XXXX. I have disputed the transaction with goprogram but they refuse to credit my account and say I must submit form. I have written a letter in substitute of form which was deemed ok if I can fax it. Goprogram provided me a non working fax number and no other route to provide document to continue the dispute.
09/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OR
  • 97801
Web
My Wisconsin Eppicard Child Support Card has been just closed without prior warning. SO it has been since XX/XX/XXXX since I could use my child support card. I keep calling and calling Eppicard customer service, Wisconsin Child Support, and my local county child support agency. No one can issue me a new card except Eppicard and they do not answer. No matter how long I sit on hold. My account is closed so even the automated service hangs up on me.
09/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MS
  • 389XX
Web
I HAVE CALLED MISSISSIPPI EPPIC CARD 5 days in a ROW STAYED ON HOLD FOR 4-5 HOURS EVERYTIME OBLY SPOKE WITH A LIVE PERSON ONCE ONLY TO BE TRANSFERRED AN STAYED ON HOLD ANOTHER 2 hours Till I finally hung up! STILL NOT ABLE TO USE MY CARD With {$1600.00} on it!! No one will help me get my card unlocked!! EPPIC card customer service an speaking with live person is ABSOLUTELY PATHETIC AN IMPOSSIBLE! Someone please do something aboutt this issue!
07/16/2023 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 763XX
Web
I tried ordering some shoes off a website called XXXX and I put everything on my card information and I had plenty of funds on it and it still declined my purchase and I am very unhappy about the customer service that is not helping me with the situation I want the funds on this XXXX XXXX XXXX XXXX to be transferred to my XXXX XXXX because this company has been very unprofessional about this situation that been happening for some time now.
11/28/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MS
  • 38654
Web
I have been unable to activate a newly issued XXXX debit card. I have an existing account with the XXXX and I have not been able to activate my new debit card under the existing account. I even tried to activate it under a new account and it stated " A user has already been created for this client. '' Thus, leaving me with no access to funds that should be available to me. I have called the goprogram.com XXXX, which is automated.
03/01/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30309
Web
In 2020 I see I received a debit card but I never received the debit card and I put a dispute through trying to get my money and they denied me and I gave every document for them to see I did not receive my money or card my mother just passed abs Im just trying to get back on top of everything but it seems like life takes another direction I cant get into my account or anything and they still denied me and not helping me resolve.
05/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89081
Web
On these days are the dates and amounts that funds were taken from my prepaid debit card without my authorization. XXXX {$160.00} XXXX {$140.00} XXXX {$130.00} I have been trying to get in contact with the company for 2 days.When I call either the line is busy, an automated system prompter becomes available then the phone automatically hangs up in which I have to keep calling back to back and also being charged each time I call.
07/30/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MO
  • 63385
Web
I have been calling ( XXXX ) XXXX to receive my XXXX XXXX Card for Unemployment benefits ( Missouri MO Access Card ) being deposited. I get hung up on after waiting at least 1 hour EVERY TIME. Its is IMPOSSIBLE to get thru. PLEASE HELP ME. I DESPERATLY NEED MY FUNDS. The website mo-access.com does not have a way to put in your SSN.Only thru putting in the card number which is impossible if you don't have the card. Please Help.
07/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31405
Web
Since the date of XX/XX/2020 I have not received my way2go debit card for unemployment and i have called sat on hold to the point my government minutes were tremendously deducted and I'm still disappointed not satisfied and I can't seem to get the point to why it's almost XX/XX/2020 and haven't received anything from my unemployment on a debit card please email XXXX or call to speak to me XXXX XXXX on this matter at XXXX
09/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 19145
Web
I had called on XX/XX/2020 and told them that it was a suspicious that someone withdrawn my account of {$510.00} on XXXX so I put a claim in and they suppose to send me some forms to filled out and send it back to them.. never received anything as of right now.. have been calling the past 3 days and always on hold for more than 3 hours to the claim department.. never reach a love person.. need to talk to someone ASAP..
07/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 741XX
Web
SOMEONE HAD MY CARD INFO AND HAS BEEN USING IT IT BUY FOOD AND RIDES AND GET HOTELS AND AND TRANSFER MONET TO THIERT ACCOUNT. WHEN I NOTICED IT I CALLED CUSTOMER SERVICE AND SHE SAID I CANT DO ANTHING TILL ITS CLEARED AND SHE RESISSUED A CARDF AGAIN. A GUY NAME XXXX XXXX IS THE ONE THST HAD MY CARD INFO AND RACKING UP THE MONEY THAT I NEED TO CATCH UP ON BILLS SO PLEASE HELP ME WI TH THIS THIS GUY NEEDS TO BE STOPPED
06/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 30004
Web
Can't transfer Funds from my Debit card. way2go card that holds my Unemployment Funds. Here is their Web Page https : //www.goprogram.com/ On their site there is zero info on why they took that future off. It was there earlier. I tried to contact them on the the phone number they provided:XXXX. Wasnt able to talk to human. it is automated line where i can not find information on how to transfer my funds. Please help
06/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 310XX
Web
Please help - I have tried calling to find out the status of my Way2Go debit card at XXXX for over two months and can not get a representative on the phone. I requested a debit card for my unemployment funds in XXXX and have not received it. The directions say to call the company to let them know. When I enter my social and date of birth, the automated message says try again later and hangs up. Please help!! Mrs. XXXX
07/31/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OK
  • 73703
Web
I had a duplicate charge come out of my original unemployment card. Followed the steps to report fraudulent charge, cancellation of card, submitting documentation of fraudulent charge, and requesting a new card to be issued. Now its been almost 4 weeks and Im not able to get in touch with customer service after being on hold between 30 min to 1 hour I get disconnected. All I want is access to my unemployment benefits!
10/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30606
Web
I am a victim of XXXX. Way 2 Go card company issued by the Georgia XXXX XXXX XXXX will not refund the {$6000.00} that 2 female suspects stole from me. I provided Way to Go with the Police Report and direct statements from the XXXX XXXX, the XXXX on my case. And they still won't refund my money and won't talk to the XXXX on my case. This is pure ILLEGAL. Way 2 Go is just as guilty as the suspects who stole my card.
10/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30084
Web
My name is XXXX XXXX I just think my mom and her friends are using dark web to get into my account My transactions include XXXX cable and mobile dont want her locked up or nothing just want help to get out this situation its been happening since I was young. Things start looking good then outta know where alot of switching im not perfect by any means but I've worked for mines I want her to have her own not mines.
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30035
Web Servicemember
I have applied for Georgia unemployment benefits on XX/XX/2020 and requested a state issued debit card on XX/XX/2020 but haven't received my card yet. This is hindering me from obtaining my money which I desperately need. I have reached out numerous times to the state and the card issuer with no response from either party. Can someone please assist with this simple request of a debit card so I can access my funds
05/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 87105
Web
To whom this may concern, I have been trying to contact EPPIcard inquiring about my unemployment card that my unemployment benefits have been going onto and I have not even recieved this card and have no way of accessing anything or anyone reguarding this issue. so now i am reaching out to you in hopes that we can get something figured out before I no longer have a home because i cant access my money in any way.
10/30/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36582
Web
yes I was told by the unemployment office that I would receive {$220.00} a week for unemployment benefit. I have been filing every Sunday since XXXX, and was approved for my money. I have been waiting for XXXX months now, and yet to receive my Alabama unemployment prepaid card in the mail, My family is struggling and really need this please someone read this. And can hopefully help me with my situation.
10/19/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Wrong amount charged or received
  • OK
  • 730XX
Web
Ive contacted Way2Go on several occasions and they stated there records do not show any mismanagement of funds on my account nor have I been overcharged by several companies. This is completely false and clearly shows that certain companies have credited back their Processing hold on my account. Theres over {$600.00} now being held under processing in which Way2Go, Conduent, refuses to release the hold.
10/20/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • TN
  • 370XX
Web
my name is XXXX XXXX XXXX i have been getting unemployment in tn since may- XXXX and ive reported it multipal times and havent been able to contact anyone bc the ppl are putting apps on my phone so they can controll who i call ... they have my ssn- birthdate - and my way 2 go card number i reported it got new one they been watching me got that card number thy transfering my money before i get to atm
07/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30004
Web
My Unemployment benefits are going to a Way2Go Card. They do advertise that i will be able to transfer my funds from their card to my personal bank card for a fee of {$1.00}. i did it once and now they did remove this option without any notice. I tried to contact them multiple times. NOTHING. I did use all phone numbers that they did provide to contact. left multiple voice messages and NOTHING.
10/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 246XX
Web
I have tried to contact my Virginia child support eppicard because my card was hacked and used over seas by someone in XXXX and XXXX and every time I call them they put me on hold for 40-80 minutes and no one answered & Ive called 14 times in 3 days or when I try to call someone picks up and hangs up on me ...! & its foreign transactions & I need help getting my funds back but no chance.
12/03/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 195XX
Web
I called XXXX XXXX who is issued by XXXX XXXX, transactions that I did not do/ they were all international charges. The agent gave me the run around stating that they can not issue a instant credit right away. Also there is no number to contact fraud Dept, all of this may take up to 90 days to resolve which is child support money that I need for my child pls feel free to contact at XXXX
10/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 748XX
Web
This is not a duplicate. The phone number that is being used as my contact information is incorrect and I have no idea where they received that information. My number is XXXX which is on my account with them, on file with the OESC, and is on file with the CFPB. I still have not received an email either. This is my last attempt at an informal resolution. Previous complaints. XXXX XXXX
11/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • OK
  • 730XX
Web
Ive filed several complaints with This organization and Conduent. To no avail, Im brushed off and the problem is slightly overlooked. Im still showing pending transactions/holds on my card ; being double charged for items beginning in XX/XX/2020. Ive contacted the vendors that see the problem but they say I need to speak with the bank to fix the problem ; conduent/Way2Go sees nothing.
10/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 344XX
Web
I have yet to receive my way2go Florida unemployment benefits card it has been over 2 weeks I have called repeatedly waiting on hold for hours only for them to say there servers are down and call back later and hang up before I can say anything or I wait on hold forever and they act like they cant hear me and hang up on me they have my card with {$1200.00} on it I dont know what to do
12/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 08012
Web
Fraudulent charges were made and about XXXX was stolen from my account. Eppicard representatives were not helpful and act like they do not care about fraud transactions. The workers should be looked into and this company should be looked into, as many others have experienced fraud with this company. How evil of a scam to steal from a child support program that is to go to children.
05/28/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • PA
  • 185XX
Web
I no longer live at the address that is on file with the ways2go app i have tried to call the ways2go customer service line but it will not let me speak to a agent to try and change the address and have it resent out to my address that i live at or ask if they would be willing to send the money XXXX XXXX as a one time courtesy. Please help anything at this point will help PLEASE.
04/27/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AL
  • 36303
Web
On XX/XX/2021 I tried to use my card to order online it wouldnt take it. Then later that night I tried to purchase food but it declined and theres money on it. Talk about embarrassing. It was working fine earlier that day. Ive never experienced that problem ever. I havent been able to speak to someone directly. Thats just weird! I have bills to pay and I cant even touch my money.
07/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 93274
Web
I went into the unemployment office because i had a change of address, i filed for unemployment a month before coming into the office. I wasnt recieving any mail for any notice of my unemployment filing and have no idea where the benifits are, or if they ere even recieved. Im not getting any help. I revieved a phone number from the offic to call and i was put on hold for 23mins.
06/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 38053
Web
We signed up for Unemployment on XX/XX/2020 and we should've received a Debit card in the mail maybe a week later but its XX/XX/2020 and we still havent seen a card we have talked to XXXX where we signed up and they told us to talk to www.goprogram.com or Way2go and the customer seivce wont pick up and we saw that if we have questions come to this website and thats where we are
02/25/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MN
  • 553XX
Web Servicemember
XXXX for Indiana has no live person to talk to, even after the web site says it has 24/7 service. I have spent over two hours trying to call them, using the number on the card and by using the internet. I have also call my child support division and they tell me they have no way of helping with this issue. I need to report fraud on my XXXX and there is no way to talk to anyone.
09/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • VA
  • 23225
Web
My card was locked after I made a purchase I tried to get it unlocked and I was told to send my identity verification I did but they said my ID was expired. I obtained a new ID and sent it to them now they say they cant unlock my card and I contacted XXXX and they said they dont do that they have no way of verifying identification through the phone or instituting a MLU process
06/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 743XX
Web
Conduent is XXXX debit card for child support, and unemployment. They restricted thousands of cards last night at approximately XXXX, unable to check balance, use for any transaction, and withdraw our monies off the card. This has happened time and time again and they say its the OESC and the OESC says its Conduents fault. No one will take blame or accountability for the mess.
05/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • ND
  • 58701
Web
I have not recieved a Way2Go crad and am trying to order a new one and report that I have never recieved the first one. It is XX/XX/2020. When I call the customer service number it just asks for a card number, puts me on hold for 10 minutes and then hangs up the phone. There is NO way to contact a representative to figure out how to get my child support money off of this card.
09/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NJ
  • 08332
Web
I have a card issued by XXXX for post adoption subsidy through the Eppicard service. I recently just couldnt use my card. I cant check the balance, nothing. I was referred to the fraud department and have not heard anything for a week. I have waited on hold for over an hour and still am unable to reach anyone to resolve this issue. There should be someone to help with issues.
01/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NJ
  • XXXXX
Web
i have had a fraud alert placed on my EPPICard from the state of NJ and i have been on hold with customer service for 3 hours with no answer from a service rep. i can not access the funds until the fraud alert is resolved -- yet no one is available to help me or answer my call. I tried to use the website but due to the card being locked, i am unable to utilize the website.
06/16/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 373XX
Web
I chose to receive a Way2Go debit card through my unemployment claim, I filed on XX/XX/2020. It has been over 10 days since I have applied and requested my unemployment debit card. I have tried to call the card company to file that I have not received my card, however it will not let me proceed without a PIN number, I do not have a pin because i have yet received my card.
09/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33428
Web
I have filled for Florida unemployment and I didn't know when I filed I signed up for the Way2Go debit card. I was given Way2Go 's number but in order to access my card I need to have a PIN number. Since I didn't know I initially signed up for it, I don't have any PIN number or information of the card. I would like to be sent a new card, so I obtain access of my account.
05/25/2020 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • GA
  • 30071
Web
Everytime I call I'm automatically directed to Fraud Department or Fraud Prevention. I have a prepaid card that was ordered on XXXX I never got the card I called to have a second card expedited it never came and a tracking number is not provided now these people want to order a new card and says now I need to send photo ID no one ever gave me instructions on how to send
09/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 322XX
Web
On XX/XX/2021 I reported fraudulent activity on my debit card immediately after noticing the unauthorized transactions. ( Someone activated my card and starting using it, I never received it ) Way2Go sent me out a new debit card and never investigated the fraudulent activity. They were supposed to do an investigation and refund me my money that was stolen from my card.
08/29/2023 No
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NV
  • 89156
Web
XX/XX/XXXX- XX/XX/XXXX Card not received. I submitted a claim and sent police report but the rendered the decision before the were able to use the police report for consideration. They told me to wait on a questionnaire and I have 10 business days to respond. I sent it in on the 9 business day and they already made the decision XXXX - XXXX Claim XXXX claim Claim XXXX
01/27/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30329
Web
I want to transfer funds from my GoProgram account to my bank account but am unable to do so. GoProgram instructs cardholders to initiate transfers by calling their customer service number or visiting their website, but both options do not provide/list the option to do so. I am unable to reach a non-automated operator and would appreciate assistance. Thank you!
09/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MS
  • XXXXX
Web
I have been recieving unemployment for 3 months n eppicard They locked it XX/XX/XXXX day in n day out i stayed on hold until finaly i got an amswerXX/XX/XXXX i used the card to withdrawl 2 days and it locked right back up and the process had started all over again.no one ever answers the phone eppicard unemployment Mississippi worst card customer servics ever
03/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 74008
Web Older American
I called the ok.tax.gov and wanted to ask them to send {$13.00} by routing & account number. But no one will Help me. I called and spoke to 3 different people and waited about 1 hour and 20 minutes. Then the last person said she was getting the supv. but instead put me through to a message machine so I left a my name & number and asked her to call me back.
04/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31792
Web
My job filed for partial unemployment, two weeks have gone by everyone has received card yet im the only one waiting, and I have checked and it has indeed been loaded with money multiple times. I really need my money and have faced 3 hour wait times no one answers. I have bills to pay and kids to feed. Thanks a lot XXXX for being absolutely no help at all.
09/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • PA
  • XXXXX
Web
Have not been able to access the PA Eppicard website to look at child support amount for over a week now. Customer service has been zero help. Calling for balance charges you. The site needs to be accessible to check balance and transfer funds! I know I am not the only one having these issues. So I don't understand how they have not addressed this issue!
11/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 31204
Web
I let someone apply for my unemployment benefits for me, they have been using my information. I noticed my account transactions show highlighted red on every transaction when it is not suppose to be highlighted red. I don't know for sure, i also didnt get my payment for this past week yet. Someone also got my information, social security number and all.
07/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36609
Web
On XX/XX/2020 I fled for unemployment. By the information, my card was mailed on the XXXX. The date now is XX/XX/2020 and I have yet to receive a card. All contact numbers are automated and don't give the option to speak to a rep to issue a new card. From the Alabama Department of Labor first regave the number, I had already tried. Then suggest cfpb.gov
03/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • PA
  • 194XX
Web
Two purchases used with my eppicard child support were declined between XXXX and XXXX 2021. I logged into my account and it said that my account was suspended. I called customer service and have been passed between departments, being put on hold for hours. I would like a new card and also my balance statement to see where there was fraudulent activity.
06/27/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 23223
Web
I was subject to fraud via XXXX. The person who filed in my name requested a debit card. The debit card came and I am not able to reach anyone with the company to report fraud. This company does not have a way to contact them and make you activate the card. This is no good. Consumers have no way of feeling safe. Way2Go Card is the name of the vendor.
06/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 37379
Web
My unemployment insurance card was stolen out of my mailbox and I have tried and tried to get in touch with the the benefits issuer but non luck. I was supposed to have 2 deposits each {$1400.00} in which equal to {$2800.00} which was unauthorized card use. I cant order a replacement card even though my card is stolen and not in my possession.
01/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • AL
  • 360XX
Web
Repeatedly having to call GoCard to inquire about 2 transactions that were not autborized to be withdrawn from my account. This company on every occasion keeps a customer on hold over 2 hours. Once you finally speak with someone they state they will send you paperwork to fill out. It will take 45-90 days for the investigation to be completed.
02/01/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • FL
  • 32901
Web Servicemember
I have received a letter from an unknown entity calling itself GoProgram requesting card information for which I do not have nor hold, my SSN, etc. I do not know this company and I do not have a card with them, yet they say I need to resolve issues with my account- I do not have an account with them. Listen to their contact recording at XXXX
09/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 33032
Web
I was locked out of my Way2go account. This is a company under CONDUENT. They informed to call customer service. I called and they gave me the procedure to follow. I emailed them all the verification documents they needed. They still are withholdimg my access with no further justification. I come to find out they are rated F w/ the XXXX.
10/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 11373
Web
The excluded workers government card was given to my family on XX/XX/XXXX by a stranger who accidentally received it in their mail. Since then weve noticed they spent all XXXX. We believe they copied the card info and used it to make purchases. We tried to contact the company but the android on the phone says the card number is invalid.
05/17/2023 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • IN
  • 467XX
Web
I filed a claim of fraud on the phone with " XXXX XXXX XXXX '' after detecting money being taken from my account out of state. I sent in every transaction that wasn't mine with dates on a form they mailed me. They just sent mail saying it was denied they don't believe it was fraud. I'm trying to take the next step in disputing again.
09/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IN
  • 46307
Web
I started receiving my Indiana child support on the Way2Go Card last month. I have had three deposits and have not been able to withdraw cash out of an ATM without being charged a fee. I have attempted to call multiple times and have spent hours on the phone on hold trying to file a dispute and getting this resolved without any help.
04/16/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30904
Web
i been applied for my UI benefits and got confirmation that evrything would come through. i've found out i've gotten three payments into m account and have yet to receive my prepaid card. i filed on XX/XX/2020. i really need my card and been trying to contact someone on whats going on and haven't received a response yet. please help
09/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30606
Web
The Georgia Goprogram card there is no way of reaching customer service. The number does not give you an option for customer service or to transfer your balance the number is XXXX. The website does not give you an option to transfer your balance either. I would like to transfer my balance to my regular account and close this card.
09/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • XXXXX
Web
The waytogo program suspended my card and Ive been trying to get in contact with them for 2 months still no answer I have no food I have to borrow money from other people. I stay in the call for 2 hours everyday waiting for answers. And nothing is fraudulent about my account everything is under my information this is ridiculous.
02/16/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MI
  • 48234
Web Older American
My card has been breached, and my balance has been wiped out by a identity thief they froze my account so i can not reach the funds they replaced after i contacted them for two months i have not had access to my money, now my bills are all past due, they sent my benefits to another address and phone number without my consent.
07/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 31210
Web
I have had my card for about 2 or 3 months now and no money has been sent to me yet.. I dont understand what Im doing wrong or even if Ive been approved yet.. I received an email saying that I was approved but I have yet to see any benefits.. I have a XXXX year old child and I am currently unemployed and really need some help
06/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MS
  • 394XX
Web
They allowed multiple unauthorized transactions to go through. These totaled over {$400.00}. They refuse to fix it and said my investigation was closed. So basically, Im out $ XXXX and they will not do anything to make it right. They shouldnt have even let these transactions go through. I sent them 2 pages of transactions.
05/03/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 31204
Web
My employer filed an unemployment claim on my behalf due to COVID-19 effects and I never received a Go program card and I cant get in contact with customer service to transfer funds to my direct deposit account ... ..Im owed 5 weeks worth of benefits that I cant access and cant get in touch with anyone to fix the problem.
05/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • MI
  • 49307
Web Servicemember
I can not get anyone to help me. My child support went on the beginning of the month and I can not get it to let me transfer it to my bank account. Ive sat on hold for over an hour!!!! I need my money. Single mom of XXXX kids! I hate that Michigan resorted to using this XXXX Way2Go company. How do I get my child support?
03/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MS
  • 38701
Web
Thursday morning on XX/XX/XXXX I go to access my account. It has all my funds on it roughly over, XXXX dollars on it. All of sudden i go to the atm and it says unable to use card at this time. This EPPICard company has placed me on hold for 5 hours and no one has picked up the phone. Im on a trip and Im basically stuck.
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73132
Web
My card hasnt yet come in the mail I think its because I recently moved and my name wasnt in the mailbox and Im not on the lease so I think they sent it back. But Ive been calling to try and see if I could get another one sent out but no one is answering and I stay on hold for about 3 hours or longer before hanging up
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • AL
  • 351XX
Web
On XX/XX/20 I received my XXXX XXXX card for unemployment compensation. I tried several times to activate my card. It continually tells me my information isn't correct and will not let me speak to an actual person to resolve this problem. I tried sending an email to the department of labor, but it won't go through.
12/05/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 37042
Web Servicemember
{$890.00} child support payment was sent Way2Go card that the state makes us receive it on and {$890.00} was stolen out of my account and the merchant couldnt tell who did the transaction nor whos account it went into. The bank doesnt have dependable safety nets to protect our accounts from these type of transaction
04/18/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CO
  • 80918
Web Servicemember
I did not request this XXXX card and immediately requested cancellation and account closure in XX/XX/XXXX ( see attached ). Nothing happened so I requested account closure again in XX/XX/XXXX ( see attached ). In XX/XX/XXXX I received another letter with the account still open and showing a {$0.00} amount owed.
07/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 37221
Web
I reported my card stolen and ordered a new card XX/XX/2020. I am not able to enroll in direct deposit so I can access my money thru another account. So I am stuck waiting on this replacement card which is supposed to come in 7-10 business days! I have no way of paying my bills or providing for my family right now!
05/24/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 10950
Web
I made a transfer of available funds from the card to my personal bank account and after 6 days my funds still hasn't showed up. There is no one to contact for this card no live rep as stated in their paperwork. There is only a automated system. I can't reach a live person to question what happened to my funds.
09/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37664
Web
I havent received my Way2Go card in the mail yet and already submitted an other complaint and they resolved it by sending me another card that will be here tomorrow but I was wondering if I could get you all to rather just take the balance thats on my Way2Go card and deposit it into my direct deposit account
09/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MI
  • 48161
Web
I've been calling for two weeks to dispute a charge. It was a scam and they have my card number. As soon as I'm the next person to speak with they hang up on me. Every single time. I'm still trying to call and no help. The charge was on XX/XX/XXXX but taken out the following day. What can I do about this?
09/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NM
  • 88001
Web
I tried to use my unemployment eppicard and it got declined!! I right away checked online like I usually do to see what was going on. It did not let me log in and it kept saying suspend/fraud activity. Called costumer service about 20 times and actually stayed 5hrs in hold for someone to never answer!!
02/23/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73505
Web
Dispute was Filed XX/XX/2021, for XXXX bank transfers that were done and not authorized by me and did not go to my account. I called, filed a dispute form, called again and they stated that I had to write it out, by hand, and fax it, with a photo attached with my card. I did. It has been over 90 days.
04/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 76240
Web
XX/XX/2020- XX/XX/2020 way2go has taken and charged me multiple times for the same transactions. I have emailed and called and have been on hold for over 3 hours no one will answer. I have read they have done this to other people. everyone has a long wait to talk to them no matter what time you call.
12/13/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92504
Web
On XX/XX/2019 I file a transaction dispute on my CA XXXX XXXX card for {$180.00} that is not mine. This transaction was on XX/XX/2019 via pin. The card was with me at all times. The area where the transaction happened is out of my county. I just learned today that my dispute was denied and closed.
06/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MS
  • 394XX
Web
on XX/XX/2023 i transferred {$500.00} from my go card to one of my accounts and to this day the money has not transferred yet on the go card statement it says pending review but they have taken the money out of my account on the statement but it has not been transferred yet and tgoday is XX/XX/2023
08/30/2016 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • IN
  • 478XX
Web Older American
I received a letter claiming that I have unclaimed property on a debit card account thru XXXX Bank. I have never had an account with XXXX nor havei ever heard of them. They said that if I do n't contact them by XX/XX/2016 Indiana will claim the amount. I do n't know wwhat they are talking about.
12/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30310
Web Older American, Servicemember
Previous Claim # XXXX I received a message that you were unable to send the complaint to the credit card company, Way To Go, which issued the card for the State of Georgia. On closer examination, it is a XXXX issued by XXXX XXXX, headquartered in XXXX, TX. This address should be in the system.
10/01/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • OK
  • 73071
Web
Way2go wouldn't let me transfer my funds to my personal bank account. on XX/XX/2020 made two attempts to try and withdraw money from an atm, on the 3rd try it says ( I exceeded my daily limit ) without giving me my money. I have had no problems prior to this. now can't get money to pay bills.
02/04/2023 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 87109
Web
XXXX Was closed incorrectly. CONDUENT IS NOT A Goverment Agency, Not State, Not Local, Not US Government. This was closed incorrectly. Conduent goes out of its way to tell employees they are not government employees and states it is NOT a government agency. This was closed incorrectly
12/05/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NM
  • 87002
Web
I have been trying to activate my card, but it always says my social security number or date of birth is wrong. But I've tried it multiple times, to make sure I didn't get it incorrect, I would like to fix this problem as soon as possible, because I haven't been able to access my funds.
08/01/2020 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AL
  • 366XX
Web
Yes I have money in my account and have been trying to use my debit card and it want let me says contact my bank well I have called every # on this paper from which the card came from and cant get in touch with a actual person I need access. To my money this is XXXX it needs to be fixed
11/15/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 37129
Web
I had received my XXXX benefits on this card and shortly after became iXXXX My card was used and this person spent every dime. I have provided proof of XXXX to show that there was no way I could have made those purchases as I was in XXXXl. The total that has not been retuned is XXXX.
05/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31605
Web
This card company said they have sent out a card for my benefits and I have not received a card yet.still waiting on a card and it's been a month since my employer filed claims on my behalf. Still waiting on the card so I can use it. XX/XX/XXXX will be two months. Can someone help me.
07/12/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30071
Web
I contacted by phone customer service and tried to get general account information. I sent in my Identification card as proof of verification. I was still not granted account information. I need to check general account information when I call. I in addition have basic questions.
09/14/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 309XX
Web
Georgia Way2go card State Benefit been received : Georgia Benefit Program : PUA/FPUC Transaction summary : PUA $ XXXX XXXX Weeks FPUC $ XXXX XXXX Weeks Deposit Date XX/XX/2021 The account is been suspended after they make the payment on there for me, please i need your assistant
08/05/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • UT
  • 84074
Web
I 've had over {$1000.00} wrongfully charged my Utah Eppicard ( child support ). When I call any number and select any option, I can not get anyone on the phone! I have sat on their IVR for over an hour, each day this week! How can I dispute my transaction when no one answers!
08/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • AL
  • 351XX
Web
I have been trying to find out how to get my account number and my routing number to my account so that I can have money direct deposited into my account and don't know my bank name, I can not find any of that information anywhere and I need it to receive a direct deposit
10/31/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 23462
Web
My purse was stolen XX/XX/XXXX. I called them they reversed the credit then in spet they took the credit back stating there was no proof my purse was stolen since there wasn't a police report. Even though what was purchased I never purchased it before. The amount was XXXX
10/15/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33611
Web
ON MY CARD I HAVE FOUND SOME TRANSACTIONS THAT ARE NOT MINE AND I REPORTED IT WITH THE CARD THAT WAS DEPOSITED TO ME WITH XXXX, THEY TOLD ME THAT I HAD TO SEND ALL THE INFORMATION AGAIN, MORE THAN 60 DAYS HAVE ALREADY PASSED AND I HAVE NO POSITIVE RESPONSE ABOUT MY CLAIM
05/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30228
Web
I didnt received my prepaid card that had arrived with a letter saying ( this prepaid card ) the letter had the information of the card but it wasnt included. I would like for yall to help me Change my address since I moved from that house where my information arrived.
11/09/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • PA
  • 19147
Web
There are several customer service numbers and not 1 of them has an option to speak to a person. The bill pay option is unavailable and there is no way to transfer money to my bank. I am limited to the amount of money i can withdraw. I can not pay my rent with a card,
12/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 19464
Web
A total of XXXX was charged to my eppicard throughtout the last few month from places far away from me at XXXX. I put in a claim once i notice and took more then 85 days to respond which i was told was denied because i knew of the charges. which is 100 percent untrue.
06/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74063
Web
My account is locked i have not been able to access my account details at all never have i been able to since the start of recieveing benefits i call and get no response i stayed on hold for 3 hours and got hung up on twice never can get a live person to speak to me.
10/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30013
Web
Ive been trying to get in contact with someone about helping me collect my unemployment funds on the prepaid card they sent me, but Ive been told that I need to verify myself and Im confused because I did everything I needed to do and still havent received anything.
02/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 32119
Web Older American
The Florida Attorney General recommended that I contact your agency regarding my claim. As you will determine from the documents that I will include, I have been trying to obtain the balance of {$2400.00} that was on my Florida XXXX XXXX XXXX since XXXX of 2020.
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MS
  • 39206
Web
I filed for unemployment and I have not received a card. Im assuming because I had a cards years ago but can not find it. Noway to get a person on the phone to order one. XXXX does not allow me to go through without the actual card number. Whom which I do not have
12/01/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TN
  • 37040
Web
My card will not allow me to spend over {$500.00} at a store nor will it allow me to take out more than {$500.00} at an atm. Now I understand the atm withdraw but why can I not use more than XXXX on a transaction at a store if the funds are there to be utilized.
05/06/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30117
Web
I received a letter about a card for my unemployment during the month of XXXX. When I didnt receive the card, I called an spoke to a rep who said that he was putting a replacement card in the mail on that night ( XX/XX/2020 ). I still have not received the card.
07/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • LA
  • 703XX
Web
On the date XX/XX/2020 my Louisiana unemployment benefits claim was approved for that week but my card unemployment debit card was received after my claim was approved. I activated the debit card but I still have not gotten my benefits for the week XX/XX/2020.
01/23/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WI
  • 532XX
Web
I attempted to pay credit card bills online and over the phone and mysteriously there was fraud alert placed on my account last night. Today I can use to pay bills at all. The number on the website doesn't have an option at all to speak to someone live at all.
04/19/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 236XX
Web
I have a XXXX cart and money was taken off of my card from 2022 to current.The amount of money was taken off my card was {$3000.00}. I have no history of bank statements. Until XXXX of this year. The bank giving per visua credit. But the keep take the back.
11/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 75126
Web
For the last 3 days XXXX XXXX XXXX of XXXX I cant access my funds that I have in my account .go program cant tell me why and keep saying wait 24 hours. I cant pay bills or make a transaction ..when I call they are rude and hangs up without fixing the issuse
08/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30083
Web
I was recently furloughed, so my employer filed unemployment on my behalf. When I checked my UI status online, it shows my funds went to a prepaid debit card that I haven't received yet. When should I expect to receive this card? It's been nearly two weeks.
05/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30906
Web
I have been waiting almost 3 weeks for my unemployment card that my job filed for me to receive. I have been trying to contact the card company and my local office even online I just need to know if my card is even coming I am contacting you XX/XX/2020 2020
08/04/2020 No
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • MO
  • 631XX
Web
On XX/XX/2020 I order a replacement card for XXXX XXXX XXXX On XX/XX/2020 Missouri dept of unemployment issued funds of {$610.00} dollars. That I did not receive I have been contacting for over 3 to for consecutive days now Nd yet to have received my funds
06/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • GA
  • 315XX
Web
I can not withdraw money from my account nor can I send money to friends. It started on XX/XX/2020. I get the error message " server error '' when I try to log into my account. Also when I try to withdraw money from the ATM I get the error code XXXX.
07/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 328XX
Web
On XX/XX/2020 at XXXX XXXX I went to the ATM machine to withdraw {$200.00} to pay my bill in the machine did not dispense my money I talk to the Store guy he tried to call and couldnt get through but had me come home and call my financial my card
01/08/2021 Yes
  • Credit card or prepaid card
  • Student prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 07060
Web
Hi! I recently received my dayghters way2go card. I've been trying to activate it and its not working im not sure if its the security code or they messed up her birthday but I have been trying to figure this out for the passed week. Please help!
07/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31405
Web
My name is XXXX XXXX I am on XXXX XXXX XXXX XXXX Georgia XXXX and been waiting on my way2go debit card from gdol and haven't received it and it's almost XXXX and would like a call I called customer service no answer on more than one occasion
01/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NJ
  • 07052
Web
Today XX/XX/2021 i received my son 's Way2Go prepaid benefit mastercard through mail. Unfortunately the {$100.00} balance was to be spent untill XX/XX/XXXX I checked the ballance online and it is {$0.00} today What can i do? Please advise
01/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NJ
  • 07052
Web
Today XX/XX/2021 i received my son 's Way2Go prepaid benefit mastercard through mail. Unfortunately the {$100.00} balance was to be spent untill XX/XX/XXXX I checked the ballance online and it is {$0.00} today What can i do? Please advise
01/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • XXXXX
Web
My debit card wasnt delivered, and it has been sent since XX/XX/2020, I have been waiting for my card but seems they didnt send it all. I will so much appreciate if you could get me their direct contact. XXXX XXXX For Tennessee XXXX
07/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • SC
  • 29841
Web
I have a {$2000.00} + on child support I have tried contacting way2 go the go program and XXXX and XXXX can tell me how to contact way2go u sit on the phone for hours and XXXX ever answers and they hand up in your face please help me
11/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MS
  • 394XX
Web
My card got suspended and they want issue me a new card they said I had to talk to the fraud department they want never answer the phone I need my card for my unemployment benefits its eppicard please help me get my card unsuspended
05/14/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30045
Web
To who it may concern : My name is XXXX XXXX I received letter stating that my unemployment benefit money has been loaded onto a prepaid card. I however, have not received the prepaid card nor have I received any money. Please help.
12/23/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • IN
  • 478XX
Web Older American
I have tried to transfer money from my card to my account many times but I keep getting this message cash credit client adjustment and they wont sent my money where I want it and Im tired of this for more than 2 weeks now.
12/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30012
Web
I apply for tanf in the state of GA on XX/XX/2020 on the XXXX I was approved. I was told ill be getting a card in the mail in 7 to 10 it been 12 day and no card. I have lost my card insurance due to not being able to pay
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30017
Web
I recently was approved to receive unemployment benefits but i did not receive a way2go card. When i tried to go the website and register for a card it would not let me. Now i am curious on how i will get my payments.
09/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 367XX
Web
I just received my unemployment state debit card and it wont let me activate my card online, on the app, or over the phone because its saying my information dont match records but i am giving the correct information
10/10/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 380XX
Web
Way to go bank is a card holder for XXXX XXXX for government benefits. I had fraudulent activity on the account now they are refusing to send me a new replacement card and charge back on the transaction dispute.
06/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31419
Web
Did not receive Way2Go Debit card. Need information to get a replacement card. Company automated service is not allowing the completion of process to request a new card. When placed on hold the call is dropped.
09/20/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30038
Web
My way2go card got disabled they made me send my info to a email and i wasnt comfortable with it at all they denied me after i sent My info i need you guys help unlocking my card or getting a replacement card
02/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 243XX
Web
I have filed 11 weeks of pandemic unemployment assistance and was sent a Virginia way2go card and have not received one payment. I confirmed that it is the correct payment option on my gov2go account. Help?
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30041
Web
My company has filed unemployment benefit and Georgia Department of Labor have issued a Georgia UI prepaid card issued by XXXX XXXX which I haven't received yet. Wanted to get a replacement card.
10/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MS
  • 39047
Web
I called their phone, but I didn't get any response. I tried to call several times. My card is not working, but I can't get a solution.I have been waiting, and my call is not connected manually.
03/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32811
Web
Please, Help me to with that issue. I have amount sent by unemployment for those period bud i never received the card. XX/XX/2021 XX/XX/2021 XX/XX/2021 Thanks in advance for your assistance.
09/09/2022 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 61401
Web
The merchant processing company denied claim because they could not get in touch with merchants. They paid fraudulent charges and and are not refunding the money or the overdraft fees.
05/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 38134
Web
I been trying to get in touch with the way to go company to get a new card to receive my child support. Two weeks later Im still not able to get in touch I held the phone for 8 hours
11/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30344
Web
Hey Ive received a letter XX/XX/2020 saying that I will receive payment by prepaid debit card. But I never received any prepaid card from the government and I need to know why not.
06/10/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30310
Web
My Way2go card has an extra charge of XXXX cents after an ATM withdrawral, My credits are descending instead of increasing, and my account was charged extra amount of money. GDOL
12/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • AL
  • 355XX
Web Servicemember
I received some past due unemployment benefits and I can't access my card anymore. And I've tried to call and speak with someone XXXX plus times and never get anyone to help me.
03/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 19061
Web
My card was stolen and over XXXX dollars was taken from my account. I filed a fraud claim. EPPICARD denied my claim without giving me a specific reason as to why it was denied.
08/31/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89115
Web
XX/XX/2021 XX/XX/2021 XX/XX/2021 i signed up for automatic transfers. funds never transferred into my savings account. and funds never reflected a full amount on deposit day.
01/25/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • AL
  • 363XX
Web
On XX/XX/2020 unauthorized with draw and transaction was made on my Alabama vantage card by way2go program .I did not do none of the transaction. On my card .it was stolen.
10/28/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • VA
  • 232XX
Web
Somebody stole my card an the pin wasn't with the card I want my money back they denied my dispute they wouldn't even let me send the a police report they block my account
09/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • GA
  • 30038
Web
I activated my way2go unemployment card an it's still saying no money on there. Its been MONTHS. It doesn't show on my claim where it says Paid out. Help please thank you
08/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 31204
Web
I was mailed my unemployment card. I used my card to withdrawal money on XX/XX/2020 at XXXX XXXX. I tried to use my card again to withdrawal money and it would not work.
10/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IN
  • 46526
Web
On XXXX there were 2 transactions that are not mine for XXXX in the amount of XXXX and XXXX some how someone hacked my XXXX account and used this card an our bank card
03/18/2017 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • PA
  • 19125
Web
Money never returned promised otherwise. Nobody even looked into my case, i have emails from numerous representives telling me many lies and controdicting one another.
08/01/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NV
  • 89108
Web
I got my way to go cars in the mail I keep calling them but its asking for a pin I never made a pin for the car but it wont work so I cant talk to anyone but a robot
02/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 01702
Web
I filed a fraud dispute on my New Mexico unemployment epic card and conduent wrongly frozen my account refusing to release my account and give me access to my funds
07/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30052
Web
My card was stolen and I reported the card on XX/XX/XXXX and I received my replacement card last week however the funds in my account have not been deposited since.
09/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30165
Web
card been activated 72 hrs., am approved for weekly benefits and am old some back payments ... nothibg is on or comin to card, please help and tell me why??????
07/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TN
  • 385XX
Web Servicemember
I was sent an empty debit card that was supposed to be my unemployment funds, that has been over a month ago and no updates, no money transfer, no help at all.
07/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 301XX
Web
i never recived a letter or a debit card from yall when i first filled for unemployment so now i have noway to claim my weekly benefits .... what do i do now?
07/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 320XX
Web
I have a way 2 go card and got my replacement card in mail i activated it and it gave me my balance online but I could not make any transfers or transactions
05/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 137XX
Web
Way2go XX/XX/2023. Money deposited on the XXXX and has been difficult to use. Customer service is 100 % automated and wont help. Even the alerts dont work.
02/23/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 32404
Web
descrepencies un deposit unauthorized withdrawls no supervisor call backs no remedy to situation stealing my money account and giverment site doesnt match
07/15/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Confusing or missing disclosures
  • GA
  • 303XX
Web
The way2go debit card through the GA Department of Labor does not have a service to transfer the amount to my bank anymore, and I want this option back.
09/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MS
  • 38671
Web
Cards will not work at any XXXX XXXX XXXX ATM and will not work anywhere moat the time through any day. Says declined when theres money on the card.
09/27/2023 Yes
  • Prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OK
  • 741XX
Web Servicemember
I've had this card since XX/XX/XXXX and every time I try to use it I am denied have tried to call customer service but there is never a live person
09/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • XXXXX
Web
I ordered my Way2Go recieved debit card 3 weeks ago and still havent gotten it in the mail and i need a replacement card sent to my mailing address
05/06/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23803
Web
I still haven't received the payments or the card for the payments from when the pandemic start - XX/XX/XXXX, I'm still trying to get my back pay
05/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 220XX
Web
Its been 5 weeks going on six and I still havent got a card or any answers on how much longer it will take. Need funds ASAP please help!!!
07/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30013
Web
Never received a card its now been 6 weeks no customer service response at all. I am now XXXX because of never receiving my card
10/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30035
Web
I was told to reset my 4 digit pin and was told I wouldn't have any more problems. This was friday and Saturday of last week.
05/09/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 243XX
Web
Ive previously had a XXXX account and I cant get back into it. I need help accessing my account & I need a new card as well.
01/23/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 308XX
Web
I haven't received an update weekly payment, I need my ID verified so my money will come in my way 2 go accout was disabled
07/08/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • FL
  • 33607
Web
Not receive the right amount of money each month on my cards I know it are fraud going to report it to law system
03/16/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33458
Web
XXXX never received a card from unemployment fl. been waiting still waiting but yet its active but i see nothing
08/27/2020 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • VA
  • 220XX
Web
I have not received any of my XXXX payments or back pay and I can not access my XXXX account with money in it
01/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 365XX
Web
Trying to apply for the XXXX XXXXXXXX cars to receive unemployment benefits and havent been issued anything
01/27/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • FL
  • 324XX
Web
I received my way2 go card with XXXX deactivated. XXXX XXXX as XXXX bday XXXX card # XXXX XXXX XXXX XXXX
08/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30088
Web
Im sending out this complaint because its been 3 months since I havent received my unemployment card
10/17/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 01702
Web
I had XXXX taken from my New Mexico unemployment card and Conduent refuses to give me back my money
09/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30038
Web
cant not get my addressed changed so i can recive my card they keep sending it to the wrong adress
06/03/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30606
Web
I have called everybody and spoke with multiple and I still haven't received a card for 3 months.
02/26/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 22903
Web
I just really need to figure it how long it's going to be till the money is going to be on there
04/30/2023 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • FL
  • 33054
Web
A card was opened in my name. I tried using XXXX XXXX to dispute this matter it never worked
07/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30052
Web
I have already tried contacting the XXXX but I can never get in contact with a live person.
04/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 74074
Web
On hold in excess of an hour only to be hung up on every time. Has happened ten plus times.
04/23/2020 No
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WI
  • 53218
Web
dont really know the dates but I think the card was used once after that it stopped working
07/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 315XX
Web
I made a purchase on XX/XX/2020 and I haven't been able to make any more purchases since..
04/14/2020 No
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Wrong amount charged or received
  • FL
  • 33584
Web
I transferred funds to my bank account and was charged {$2.00} for my first time transfer.
03/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 233XX
Web
I was supposed to get a Way2Go card with my second Stimulus check on it but it never cam.
04/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 31525
Web
Tried numerous times contacting card company since XXXX No response, not answering phone.
09/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37664
Web
Ordered my TN unemployment card XX/XX/2020 and still havent received it in the mail
05/16/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30033
Web
I can not recieve my prepaid card and their customer service does not answer phone
07/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • AL
  • 360XX
Web
I can't get paid my AL UC due to pending issue hault / error with direct deposit
11/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 309XX
Web
Have been waiting to receive a prepaid card Have been waiting since XX/XX/2020.
09/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • AL
  • 363XX
Web
The card won't let me activate it. I can't get my money or do anything with it.
05/09/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AL
  • 362XX
Web
Tried to activate card but received a message saying it was temporarily locked.
07/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30720
Web
My unemployment is on my Way2Go card and I still have not recieved my card.
09/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37664
Web
Ordered my card over a month ago and still havent received it in the mail
01/22/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 88240
Web
TEXAS XXXX XXXX XXXX XXXX NM XXXX XXXX XXXX XXXX XXXX IS MY NEW ADDRESS
03/17/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30909
Web
Ive ordered a new card and I still have not received my XXXX BENEFITS
01/07/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NM
  • 871XX
Web Servicemember
XXXX {$10000.00} I have been waiting for my money since XX/XX/XXXX.
09/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OK
  • 744XX
Web
I cant get ahold of anyone through their customer service number
03/14/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • XXXXX
Web
I had missed placed my old car and I need a replacement card.
09/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37664
Web
My unemployment card has not come in the mail yet after weeks
07/09/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 01702
Web
conduent removed XXXX and refuses to put the money back in
09/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37664
Web
Never got my replacement card after speaking with you all
08/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30906
Web
Still have not received any payments from unemployment.
10/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30083
Web
Having issues getting my government replacement card
11/27/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 62959
Web
I keep getting charged fee's for using local ATMs.
01/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AL
  • 368XX
Web
I XXXX XXXX card freezes every other use.
08/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • AL
  • 362XX
Web
Trying to receive my benefits but cant
01/26/2022 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Lost or stolen check
  • AL
  • 368XX
Web
Someone stole my amended tax return
02/08/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 10463
Web
02/07/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • MT
  • 59404
Web Older American
01/30/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 291XX
Web Servicemember
01/28/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 15205
Web
01/24/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • KY
  • 40419
Phone
01/24/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89084
Web
01/23/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NY
  • 10469
Web
01/11/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 14206
Web
01/09/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89135
Web
01/03/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 94070
Web
01/03/2024 No
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89104
Postal mail
12/30/2023 No
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 12413
Web
12/28/2023 No
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 32835
Phone
12/27/2023 Yes
  • Prepaid card
  • Payroll card
  • Unexpected or other fees
  • IL
  • 60643
Web Older American
12/24/2023 No
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 291XX
Web
12/22/2023 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 92123
Web
12/22/2023 No
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • NY
  • 12307
Phone
12/21/2023 No
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 11783
Referral
12/20/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AL
  • 364XX
Web
12/19/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 93726
Web
12/19/2023 No
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OR
  • 97322
Web
12/15/2023 No
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 080XX
Web
12/13/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33432
Phone
12/13/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • SC
  • 296XX
Web Servicemember
12/12/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89107
Web
12/07/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • IL
  • 60110
Phone Older American
11/28/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other transaction problem
  • CA
  • 93640
Web
11/27/2023 No
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 95076
Phone
11/21/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 48120
Phone
11/20/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30458
Web
11/17/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 12601
Phone
11/14/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • PA
  • 19053
Phone
11/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 19320
Web
10/24/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 11221
Phone
10/24/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OH
  • 45205
Phone
10/10/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • VA
  • 24277
Phone
10/02/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • IL
  • 62201
Phone
09/28/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92553
Phone
09/17/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NV
  • 89156
Web
09/08/2023 No
  • Credit card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • AL
  • 35811
Phone
09/06/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95380
Phone
08/29/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 17003
Phone
08/15/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89052
Web
08/11/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • UT
  • 84020
Web
08/06/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OK
  • 73013
Web
08/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89103
Phone
07/21/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 11703
Web
07/20/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • VA
  • 23237
Web
07/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • PA
  • 19023
Phone
07/15/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 92270
Web
07/13/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 18704
Web
07/13/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • NY
  • 14611
Phone
07/11/2023 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 60644
Phone
07/10/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 10459
Phone
06/30/2023 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • OK
  • 73003
Web
06/30/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • AZ
  • 85257
Web
06/28/2023 No
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • PA
  • 19602
Phone
06/23/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NY
  • 12992
Phone
06/21/2023 No
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • AZ
  • 85225
Web Servicemember
06/16/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 61537
Web
05/30/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • KY
  • 40403
Phone
05/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NM
  • 88011
Phone
05/15/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • AL
  • 36695
Phone
05/15/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WI
  • 54935
Web Referral
05/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NV
  • 89103
Phone
05/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 11212
Phone
05/01/2023 No
  • Credit card or prepaid card
  • Store credit card
  • Closing your account
  • Can't close your account
  • MI
  • 49953
Phone
05/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 27106
Phone
04/22/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • 38301
Web
04/19/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MI
  • 48205
Phone
04/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 75033
Referral
04/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • WI
  • 53209
Phone
04/11/2023 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CO
  • 80920
Web
04/11/2023 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • WA
  • 98178
Web
04/10/2023 No
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • NY
  • 11368
Phone
04/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • PA
  • 16365
Phone
04/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 34120
Web
03/30/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NJ
  • 08520
Phone
03/24/2023 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07728
Phone
03/08/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 27106
Phone
03/04/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • TX
  • 76085
Web
03/02/2023 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 08882
Referral
03/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AZ
  • 85207
Web
02/27/2023 No
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MS
  • 38856
Referral
02/16/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 76085
Web
02/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • UT
  • 84005
Phone
02/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • VA
  • 24531
Phone Older American
02/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MI
  • 49078
Web
02/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 32208
Phone
02/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 33134
Phone
01/31/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • SD
  • 57658
Phone
01/26/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Privacy issues
  • TN
  • 38237
Web
12/28/2022 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 40437
Referral
12/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 38301
Referral
12/20/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 30014
Referral
12/02/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • KY
  • 40437
Web
11/30/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 22980
Web
11/10/2022 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • VA
  • 22980
Phone
11/07/2022 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 31645
Referral
11/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • AZ
  • 85625
Web
11/03/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AZ
  • 85143
Phone
10/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • VA
  • 22980
Phone
10/13/2022 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OH
  • 44882
Phone
09/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19136
Phone
09/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19147
Web
09/05/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 24503
Web
08/26/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OK
  • 74129
Phone
08/13/2022 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NJ
  • 07033
Web
08/05/2022 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 23220
Web
07/31/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 36541
Web
07/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 35173
Phone
07/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 36560
Referral
07/19/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 36560
Referral
07/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 36560
Referral
07/13/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 74129
Phone
07/01/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89104
Web
07/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • VA
  • 22153
Phone
06/13/2022 No
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • TN
  • 37013
Web
06/10/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MI
  • 48205
Phone
05/25/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 21043
Referral
05/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 23111
Phone
05/10/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 21043
Phone Older American, Servicemember
05/04/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NM
  • 88230
Referral
05/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • MD
  • 21043
Referral
04/29/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 15317
Web
04/22/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 21043
Referral
04/20/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30813
Referral
04/04/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • TN
  • 38008
Phone
03/30/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • VA
  • 23188
Referral Older American
03/29/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32401
Phone
03/27/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 38068
Web
03/25/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 38068
Referral
03/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 38068
Referral
03/18/2022 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NM
  • 87410
Referral
03/17/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 34431
Web
03/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28311
Web
03/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • MD
  • 21043
Web Older American, Servicemember
03/10/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • WI
  • 54481
Web
03/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • WI
  • 54481
Web
02/25/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19123
Web Older American
02/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28311
Web
02/17/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • TN
  • 37110
Phone
02/17/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AZ
  • 86322
Phone
02/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • GA
  • 30032
Referral
02/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OK
  • 73049
Referral
02/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NV
  • 89081
Web
02/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • OK
  • 748XX
Web Servicemember
01/31/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 22207
Phone
01/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • 94545
Referral
01/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28311
Web
01/22/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • UT
  • 84014
Web
01/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 33101
Referral
01/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 74137
Referral
01/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 37211
Web
01/11/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28311
Web
01/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • NC
  • 28311
Referral
01/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28311
Web
01/06/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 47303
Phone
01/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28311
Web
12/29/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 73013
Web
12/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • VA
  • 24015
Web
12/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33543
Phone
12/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MS
  • 39301
Referral
12/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • VA
  • 22032
Web
12/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • VA
  • 22101
Phone
12/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • VA
  • 23234
Web
12/17/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • VA
  • 22657
Phone
12/17/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • VA
  • 24012
Web
12/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 37115
Referral
12/13/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • FL
  • 32086
Phone
12/10/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IL
  • 61821
Web
12/09/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • NC
  • 28311
Referral
12/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28311
Web
12/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30043
Web
12/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89117
Web
12/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30628
Phone
11/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NC
  • 28311
Web
11/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91768
Phone
11/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28311
Web
11/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 73013
Web
11/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 32065
Referral
11/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 90066
Web
11/17/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 23518
Phone Servicemember
11/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30188
Phone
11/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MA
  • 01831
Web
11/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NC
  • 28311
Referral
11/07/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • AZ
  • 85041
Web
11/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 31201
Phone
11/04/2021 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • NY
  • 11435
Referral
10/29/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NJ
  • 08302
Phone
10/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OK
  • 73503
Web Servicemember
10/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • FL
  • 32811
Web Servicemember
10/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • OK
  • 74106
Referral
10/21/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 35083
Web
10/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 32808
Referral
10/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 15220
Phone
10/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30628
Phone
10/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • VA
  • 22630
Web
09/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89119
Referral
09/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 32114
Phone
09/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31019
Web
09/23/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AL
  • 35143
Referral
09/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MS
  • 39042
Web
09/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AL
  • 35235
Phone
09/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OK
  • 73503
Web Servicemember
09/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 34638
Web
09/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Referral
09/02/2021 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 30707
Referral
08/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 38701
Web
08/26/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NV
  • 89111
Referral
08/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • OK
  • 73501
Phone Older American
08/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NV
  • 89014
Web
08/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89508
Web
08/18/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • FL
  • 33147
Phone Older American
08/18/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • VA
  • 24605
Phone
08/11/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 36301
Phone Servicemember
08/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 73075
Phone
08/10/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • UT
  • 84405
Phone
08/10/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89134
Web
08/10/2021 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 38852
Referral
08/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 24504
Phone
08/07/2021 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OK
  • 73503
Web Servicemember
07/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • WV
  • 26704
Phone
07/26/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33548
Phone Older American
07/23/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37210
Web
07/23/2021 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • VA
  • 22312
Phone
07/23/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WI
  • 53713
Referral
07/23/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NV
  • 89104
Phone
07/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • NV
  • 89801
Referral
07/16/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37210
Web
07/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30263
Web
07/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
07/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • AL
  • 36301
Phone Servicemember
07/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OK
  • 74011
Referral
07/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33548
Referral
06/30/2021 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 34431
Referral
06/29/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33065
Phone
06/21/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 34741
Phone
06/21/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NM
  • 87144
Phone
06/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • MI
  • 48044
Phone
06/16/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • IL
  • 62298
Phone
06/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 73120
Web
06/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 32810
Referral
06/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37348
Web
06/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AL
  • 35578
Phone
06/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33155
Phone Older American
06/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • MS
  • 39564
Web
06/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MI
  • 48090
Referral
06/01/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
Phone Older American
06/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MN
  • 55947
Referral
05/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33160
Web
05/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • GA
  • 30036
Web
05/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30344
Phone Servicemember
05/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • CA
  • 95125
Web
05/19/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • OK
  • 73112
Referral
05/14/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23229
Phone
05/12/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • IL
  • 610XX
Web
05/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OK
  • 74036
Phone
05/07/2021 No
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Confusing or missing disclosures
  • FL
  • 32084
Phone
04/30/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30228
Phone
04/30/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23508
Phone Servicemember
04/29/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MS
  • 39114
Referral
04/28/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MS
  • 39206
Phone
04/26/2021 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 74053
Phone
04/23/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • IL
  • 60651
Referral
04/23/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • MA
  • 02301
Phone Older American
04/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OK
  • 74114
Referral
04/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33823
Referral
04/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 31721
Web
04/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36067
Web Older American
04/16/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
Phone
04/16/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • VA
  • 23707
Phone Older American
04/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74137
Phone
04/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • FL
  • 33154
Phone Older American
04/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30549
Phone
04/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • VA
  • 23220
Web
03/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 95348
Phone
03/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73142
Phone
03/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 73135
Referral
03/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 73135
Referral
03/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73135
Referral
03/23/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 08104
Web Servicemember
03/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • XXXXX
Web
03/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 95219
Phone
03/19/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • FL
  • 32137
Web
03/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19119
Web
03/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NM
  • 87109
Web
03/16/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 22401
Phone
03/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 35601
Web Older American
03/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30036
Web
03/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • AL
  • 36303
Phone
03/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19119
Web
03/10/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 38125
Phone
03/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 91773
Phone
03/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • GA
  • 30316
Phone Older American
03/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31313
Phone Older American, Servicemember
03/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 33147
Phone
02/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30263
Web Servicemember
02/24/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • FL
  • 33418
Web
02/19/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • IL
  • 61605
Web
02/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33444
Phone
02/18/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • FL
  • 33418
Referral
02/17/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
02/16/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
Phone Older American
02/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 33304
Web
02/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33606
Phone Older American
02/11/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NV
  • 89148
Referral
02/10/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • GA
  • 30252
Web
02/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 36521
Phone
02/08/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • IN
  • 46214
Phone
02/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • VA
  • 23072
Phone
02/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 34607
Referral
02/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 36111
Phone
01/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 23434
Web
01/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 34431
Phone
01/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • TX
  • 75418
Web
01/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
01/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • VA
  • 22815
Phone
01/21/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
01/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
01/14/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
Phone
01/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 34736
Phone
01/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37643
Referral
01/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 32828
Web
01/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
Phone
01/06/2021 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Confusing or missing disclosures
  • VA
  • 23434
Web
01/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MI
  • 49801
Phone
01/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23223
Phone
01/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36105
Phone
01/04/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
Phone
01/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 20110
Web
12/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32812
Web
12/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30019
Phone
12/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
12/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OH
  • 44505
Referral
12/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 35967
Web
12/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
Phone
12/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30039
Web
12/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
Phone
12/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30035
Referral
12/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 37643
Referral
12/16/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • VA
  • 22003
Web
12/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 92410
Phone
12/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74849
Web
12/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 23605
Web
12/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 08820
Phone
12/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WI
  • 53098
Web
12/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 95726
Phone Older American, Servicemember
12/07/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NC
  • 28277
Web Servicemember
11/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 08629
Phone
11/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73832
Web
11/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 76549
Web
11/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • IL
  • 61605
Phone
11/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Older American, Servicemember
11/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 20110
Phone
11/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33134
Referral
11/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74849
Web
11/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 92503
Phone
11/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 20121
Phone Servicemember
11/16/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 24073
Phone
11/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with overdraft
  • Overdraft charges
  • MS
  • 38611
Web
11/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NJ
  • 08678
Referral
11/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32250
Web
11/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 31650
Web
11/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 08820
Referral
11/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 08820
Phone
11/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • MS
  • 38965
Web
11/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
Phone Older American, Servicemember
11/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OK
  • 74075
Referral
10/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • 38008
Web
10/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31602
Web
10/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • MS
  • 39401
Phone
10/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74849
Referral
10/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33470
Phone
10/23/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • GA
  • 30701
Referral
10/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32804
Web
10/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30701
Phone
10/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 19064
Web Servicemember
10/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • FL
  • 32616
Phone Older American
10/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
Phone
10/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
Phone
10/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 08361
Referral
10/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
Phone
10/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
Referral
10/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30542
Web Older American, Servicemember
10/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30663
Referral
10/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 29670
Phone
10/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 18092
Web
10/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • ND
  • 58741
Phone Older American
10/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33140
Phone
10/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • PA
  • 19070
Phone
10/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30291
Phone
10/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37172
Phone
10/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MS
  • 39213
Web
10/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32804
Web
10/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • NE
  • 69130
Phone
10/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
10/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 74966
Web
10/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 31513
Referral
10/01/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • VA
  • 24541
Referral
09/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 38079
Web
09/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 73132
Phone
09/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 29670
Phone
09/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OK
  • 74017
Referral
09/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
Phone
09/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31707
Referral
09/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MS
  • 39367
Web
09/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 15239
Web
09/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • AL
  • 35010
Phone
09/28/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Wrong amount charged or received
  • OK
  • 73010
Web
09/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 19142
Web
09/25/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • OK
  • 73010
Web
09/25/2020 No
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • OK
  • 73107
Web
09/25/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • MS
  • 39730
Phone
09/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 18092
Web
09/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37172
Postal mail
09/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30344
Referral Older American, Servicemember
09/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 08110
Web
09/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32808
Web
09/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
Phone
09/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone Older American
09/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
09/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33014
Phone
09/22/2020 No
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • MS
  • 38611
Referral
09/21/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • IL
  • 60646
Web
09/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SC
  • 29702
Phone
09/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30170
Phone
09/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 08107
Referral
09/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30102
Web
09/17/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • XXXXX
Phone
09/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WV
  • 25430
Web
09/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WV
  • 25430
Web
09/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32804
Web
09/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WV
  • 25430
Web
09/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 23503
Web
09/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33060
Web
09/15/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32168
Phone
09/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 36583
Web
09/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32208
Phone Older American, Servicemember
09/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30567
Phone
09/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30725
Web
09/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 08330
Referral
09/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WV
  • 25430
Web
09/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 32254
Phone
09/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 34691
Referral
09/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 22835
Phone
09/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 22554
Phone
09/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30014
Referral
09/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30030
Referral
09/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
09/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 75085
Web
09/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32804
Web
09/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • OK
  • 74728
Phone
09/02/2020 No
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble getting information about the card
Phone
09/02/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36610
Phone
09/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30317
Web
08/31/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 31601
Phone
08/31/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 95812
Web
08/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30457
Phone Older American
08/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
08/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
Phone
08/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23606
Phone
08/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 23503
Web
08/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23434
Phone
08/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30025
Web
08/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31518
Phone Older American
08/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
Phone Older American
08/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
08/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73538
Referral
08/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31075
Phone
08/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32804
Web
08/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 95812
Web
08/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
Phone
08/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
08/17/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30542
Web Older American, Servicemember
08/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30344
Web
08/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30441
Phone
08/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 12180
Phone Older American
08/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
08/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • GA
  • 31520
Phone Older American
08/11/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 24541
Referral
08/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 35020
Web
08/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31783
Web
08/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Changes in terms from what was offered or advertised
  • GA
  • 30097
Web
08/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
Phone
08/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36266
Web
08/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32837
Phone
08/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
08/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 95812
Web
08/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36303
Phone
08/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30004
Web
08/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30043
Web
08/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • OK
  • 73034
Phone
08/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
08/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Older American
08/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30213
Web
07/31/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
07/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30293
Phone
07/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30457
Phone
07/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
07/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MO
  • 63967
Phone
07/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OR
  • 97071
Web
07/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • GA
  • 30035
Phone
07/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Servicemember
07/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33705
Phone Older American
07/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 74107
Web Servicemember
07/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • FL
  • 34480
Phone Older American
07/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
07/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30441
Phone
07/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • CA
  • 94608
Phone
07/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30043
Web
07/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 24141
Web
07/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 31322
Phone Older American
07/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 79607
Phone
07/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30043
Web
07/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30143
Web
07/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OK
  • 73072
Web Servicemember
07/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23224
Phone
07/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • GA
  • 30906
Phone
07/22/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • TN
  • 37334
Web
07/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30415
Referral
07/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
07/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31601
Phone
07/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19125
Web
07/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31601
Phone
07/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
Phone
07/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32768
Phone Older American
07/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19512
Referral
07/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32804
Web
07/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33460
Phone Older American
07/17/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30906
Phone
07/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32809
Phone
07/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 94043
Web
07/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
07/15/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
07/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 38111
Phone Older American
07/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 88001
Web
07/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • 33408
Phone
07/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33805
Postal mail
07/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19512
Web
07/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30312
Web
07/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MS
  • 39305
Phone
07/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30006
Phone Older American, Servicemember
07/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 34773
Phone
07/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30458
Phone
07/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30038
Phone
07/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30113
Web
07/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30067
Phone
07/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • GA
  • 30327
Phone Servicemember
07/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • GA
  • 30327
Phone Servicemember
07/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 90250
Phone
07/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone Older American, Servicemember
07/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 91770
Web
07/09/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30115
Web
07/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30318
Phone
07/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
07/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OK
  • 74112
Web
07/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 38128
Phone
07/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
07/07/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • GA
  • 31636
Web
07/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 23456
Web
07/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32804
Web
07/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OK
  • 74403
Web
07/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30314
Web
07/02/2020 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
Referral
07/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 93465
Web
07/01/2020 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • GA
  • 30331
Referral
06/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33405
Phone Older American
06/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NJ
  • 08361
Referral
06/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NC
  • 28021
Phone
06/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30014
Phone
06/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 23322
Referral
06/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30092
Web
06/27/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • GA
  • 30315
Web
06/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30303
Phone
06/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • OK
  • 74063
Web
06/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33162
Phone
06/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • GA
  • 31201
Web
06/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32824
Phone
06/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NV
  • 89178
Web
06/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 07052
Postal mail
06/25/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NJ
  • 08361
Web
06/24/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30097
Web
06/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30122
Web
06/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
Phone Servicemember
06/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
Phone
06/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • OK
  • 73058
Phone
06/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30327
Web
06/23/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Problem using a debit or ATM card
  • MN
  • 55327
Referral
06/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MS
  • 38751
Phone
06/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
Phone
06/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Older American
06/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • OK
  • 74960
Web
06/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
Phone
06/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
Phone
06/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OH
  • 45242
Phone
06/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33162
Referral
06/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone Servicemember
06/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30307
Web
06/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
Phone
06/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38340
Phone
06/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31632
Phone
06/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30248
Phone
06/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33605
Phone
06/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38037
Phone
06/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/16/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • VA
  • 24503
Phone
06/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • GA
  • 30315
Phone
06/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Servicemember
06/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33442
Phone Older American
06/15/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30004
Web
06/15/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30309
Web
06/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30124
Web
06/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32601
Web
06/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
06/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 37207
Phone
06/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
06/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
Phone
06/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30144
Phone Older American
06/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30019
Phone
06/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30622
Web
06/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30115
Web
06/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • AL
  • 35592
Phone
06/12/2020 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • GA
  • 30046
Referral
06/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MS
  • 39401
Web
06/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31909
Web
06/11/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
Phone
06/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31408
Phone
06/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
Phone
06/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
Phone
06/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
06/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OR
  • 97304
Web
06/09/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
06/09/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
Phone Servicemember
06/09/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/09/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 08753
Referral
06/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30909
Phone
06/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/08/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 31901
Phone Older American
06/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31794
Web
06/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 34221
Web
06/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 34221
Phone
06/08/2020 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • OK
  • 74112
Phone
06/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30115
Phone
06/06/2020 Yes
  • Debt collection
  • Federal student loan debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OH
  • 45011
Web
06/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • VA
  • 22407
Web
06/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/05/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31793
Phone
06/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • SC
  • 29211
Web
06/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30032
Phone
06/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33896
Phone
06/03/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31533
Phone
06/03/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/02/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30058
Phone
06/02/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
06/02/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30314
Phone
06/02/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31322
Phone Older American
06/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31326
Phone
06/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33135
Phone
06/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Older American, Servicemember
06/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 37803
Phone
06/01/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • TN
  • 37745
Phone
06/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
06/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • OK
  • 73165
Phone
05/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32804
Web
05/29/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30312
Phone
05/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30084
Phone Older American
05/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38111
Web
05/28/2020 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • AL
  • 36108
Phone
05/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • 32746
Web Servicemember
05/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • ND
  • 58201
Phone
05/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30180
Phone
05/27/2020 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • GA
  • 30236
Postal mail Older American
05/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 60137
Phone
05/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30040
Phone
05/25/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 34758
Web
05/22/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36108
Phone
05/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30331
Phone
05/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31061
Phone
05/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36265
Web
05/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
05/22/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38259
Phone
05/22/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30168
Phone
05/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36540
Phone
05/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
Phone Older American, Servicemember
05/21/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31903
Phone
05/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30461
Web
05/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • ND
  • 58203
Web
05/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30705
Web Older American
05/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30022
Web
05/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32837
Web
05/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30030
Web
05/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30281
Phone
05/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30030
Web
05/19/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30538
Web
05/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • 37128
Phone
05/18/2020 No
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • VA
  • 22030
Web
05/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30326
Phone
05/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Older American
05/15/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • 33408
Phone
05/15/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
Phone
05/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NM
  • 87327
Web
05/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • ND
  • 58104
Phone
05/14/2020 No
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33334
Web
05/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IL
  • 60638
Phone
05/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NM
  • 87507
Web
05/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30204
Phone
05/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33186
Web
05/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30344
Web
05/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23227
Web
05/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30340
Phone
05/13/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
Phone
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 31312
Web
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
Phone
05/12/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30024
Phone
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33614
Phone Older American
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30022
Web
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30606
Web
05/12/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31328
Referral
05/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37167
Web
05/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36605
Phone
05/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
Phone
05/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with overdraft
  • Overdraft charges
  • MS
  • 39759
Web
05/11/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33304
Web Servicemember
05/10/2020 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • GA
  • 30253
Web Older American
05/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38401
Web
05/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31326
Web
05/08/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30134
Phone
05/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 31406
Phone
05/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30004
Web
05/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IN
  • 46517
Phone
05/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 36330
Web
05/07/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/07/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30312
Phone
05/07/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30068
Phone
05/07/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30096
Web Servicemember
05/07/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/06/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30474
Phone
05/06/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
Phone
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
Phone
05/05/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30563
Phone
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
Phone
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
Phone
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone Servicemember
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30606
Web
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/05/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31601
Web
05/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
05/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/04/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
Phone Older American
05/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73120
Web
05/01/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
05/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30009
Web
05/01/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30294
Phone
05/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 08057
Referral
05/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38117
Phone
05/01/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 34471
Phone
04/30/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30501
Phone
04/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30157
Web Servicemember
04/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30552
Web
04/30/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 15539
Referral
04/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 22151
Phone
04/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30215
Web
04/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
Phone
04/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 17363
Web
04/29/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 93907
Referral
04/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37912
Web
04/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
04/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 74343
Phone Servicemember
04/28/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
04/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 34746
Phone
04/28/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31909
Phone
04/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MS
  • 39120
Phone Older American
04/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OK
  • 73139
Web
04/27/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30080
Phone
04/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36870
Web
04/26/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 74354
Web
04/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 60148
Phone
04/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37130
Phone
04/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 31791
Phone
04/24/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30349
Web
04/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 73142
Phone
04/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
Phone
04/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/23/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30439
Phone Older American
04/23/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36869
Phone
04/22/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30350
Phone
04/22/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Older American
04/22/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30721
Web
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30127
Web Older American
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37172
Web
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 92069
Phone
04/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30656
Referral
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30038
Phone
04/20/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33193
Phone
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23503
Phone
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • OK
  • 74110
Phone
04/20/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
Phone Older American
04/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • VA
  • 22312
Web
04/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 37830
Web
04/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • VA
  • 22312
Web
04/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OH
  • 44141
Web
04/17/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Servicemember
04/17/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/16/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • TN
  • 37027
Phone
04/16/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
04/15/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30683
Phone
04/14/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36272
Phone
04/13/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30810
Phone Older American
04/10/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33610
Phone
04/08/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33014
Phone
04/08/2020 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • FL
  • 32804
Phone
04/03/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30034
Referral
04/02/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
03/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone Servicemember
03/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with overdraft
  • Overdraft charges
  • GA
  • 31021
Web
03/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 34743
Phone
03/27/2020 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
Referral
03/21/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 34711
Web
03/18/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33134
Web
03/09/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33134
Web
03/02/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 74873
Phone Older American
02/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 29483
Web
02/19/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 62208
Referral
01/30/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
Phone Older American
01/27/2020 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 32246
Phone Older American
01/23/2020 No
  • Money transfer, virtual currency, or money service
  • Debt settlement
  • Fraud or scam
  • MS
  • 38852
Phone Older American, Servicemember
01/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NJ
  • 08722
Referral
01/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TN
  • 38114
Phone
12/17/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30032
Phone
12/07/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 23608
Web Servicemember
11/22/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37076
Referral
11/21/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32771
Web
11/20/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • UT
  • 84103
Phone
11/13/2019 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • GA
  • 30125
Referral
10/16/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 22044
Phone
10/16/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
Phone Servicemember
10/15/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • PA
  • 15136
Web
09/19/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • IL
  • 60002
Referral
09/17/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 95667
Phone
09/16/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WI
  • 53818
Phone
09/10/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 07724
Referral
09/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 95354
Referral
08/23/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • NM
  • 87124
Phone
08/15/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
Phone
08/14/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 36027
Referral
08/01/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IN
  • 46226
Phone
07/08/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30519
Web
07/01/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • WI
  • 54601
Phone
06/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TN
  • 37841
Web
06/24/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 33880
Phone
06/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
Phone
05/31/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30043
Phone
05/27/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TN
  • 38118
Web
05/27/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 44410
Web
05/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OK
  • 73119
Phone Older American
05/16/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IN
  • 46628
Phone
05/14/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
Phone
05/13/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74133
Web
05/08/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AL
  • 36521
Web
05/08/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AL
  • 35801
Phone
05/06/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TN
  • 38478
Phone
05/02/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • AZ
  • 85351
Phone
04/05/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 34711
Web
03/12/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • WI
  • 53404
Referral
03/07/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PA
  • 19061
Referral
03/06/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19138
Referral
02/12/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 91604
Phone
01/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • IN
  • 46706
Phone Servicemember
01/04/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 92509
Phone
12/20/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93292
Postal mail
12/18/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 22932
Referral
12/14/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem making or receiving payments
  • GA
  • 31020
Referral
12/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 38059
Phone
11/13/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NJ
  • 07753
Postal mail
11/11/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IN
  • 46239
Web
11/08/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
11/08/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IN
  • 46725
Referral
11/05/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 30906
Referral
10/24/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • GA
  • 30034
Web
10/23/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble closing card
Referral
10/17/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92587
Phone Servicemember
09/05/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 18353
Referral
06/12/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
03/12/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • WI
  • 53215
Referral
12/18/2017 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • WA
  • 98632
Phone
10/30/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 08034
Web
10/25/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 61615
Phone
10/24/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 73160
Web
10/06/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • OH
  • 44312
Referral
09/29/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WI
  • 53403
Referral
09/18/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • TN
  • 37804
Referral
09/01/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WI
  • 53527
Web
07/28/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PR
  • 00641
Web
07/28/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
Phone
07/24/2017 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • OH
  • 43613
Phone
07/21/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • UT
  • 84009
Referral
03/21/2017 Yes
  • Prepaid card
  • Electronic Benefit Transfer / EBT card
  • Fraud or scam
  • NY
  • 10605
Referral
02/08/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • FL
  • 33613
Phone
12/16/2016 Yes
  • Prepaid card
  • Other special purpose card
  • Unauthorized transactions/trans. issues
  • CA
  • 92595
Phone Servicemember
12/14/2016 Yes
  • Prepaid card
  • Electronic Benefit Transfer / EBT card
  • Unauthorized transactions/trans. issues
  • GA
  • 30017
Web
11/08/2016 Yes
  • Prepaid card
  • General purpose card
  • Managing, opening, or closing account
  • NY
  • 11784
Postal mail
10/26/2016 Yes
  • Prepaid card
  • Other special purpose card
  • Fees
  • NY
  • 10011
Referral
10/01/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • GA
  • 30815
Web
09/30/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • VA
  • 24127
Web
09/21/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • FL
  • 34668
Phone
09/05/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • IN
  • 46142
Web
08/30/2016 Yes
  • Credit card
  • Billing disputes
  • FL
  • 33063
Referral
08/29/2016 Yes
  • Prepaid card
  • Other special purpose card
  • Unauthorized transactions/trans. issues
  • CA
  • 90043
Web
08/23/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CA
  • 93030
Web
08/22/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • CA
  • 92656
Web
08/19/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • FL
  • 33065
Phone
06/10/2016 Yes
  • Prepaid card
  • Other special purpose card
  • Fraud or scam
  • VA
  • 20146
Phone
04/18/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • CA
  • 94547
Web
04/04/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • GA
  • 30076
Referral