Comerica CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
07/05/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • SC
  • 29445
Web Older American, Servicemember
Complaint commenced XX/XX/XXXX XXXX XXXX Draft of complaint to CFPB ; Against : Direct Express. By : XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Direct Express Debit Card Services // www.USDirectExpress.com XXXX XXXX XXXX // ( XXXX ) XXXX XXXX XXXX XXXX TX XXXX WHAT HAPPENED? Part 1. This matter involves Direct Express Bank, a Comerica company which receives my monthly Social Security XXXX payments from the US Government. I've already checked with them, the U.S. Gov't, SSA a few times and they assured me that there is nothing wrong with the Social Security payments , not the amount, nor the dates of the payments being issued. There was nothing wrong with the Social Security Payments so the fault in this matter totally falls on Direct Express Bank. The problem bagan around last XX/XX/XXXX after Direct Express denied a series of my requests for the transfer of my funds to my original bank on file with them ( Direct Express ). These denials were going back to XX/XX/XXXX. Direct Express never did give me any specific reason for the non-approval of my transfer requests, but they would not say what it was something about my bank account on file with them or what. At this time and on several other occassions I asked Direct Express what specifically was wrong with my original bank account but they never gave me a specific answer. Since I couldn't get a decent answer I asked Direct Express if I could use another bank account to receive funds transfers from US Direct Express to which they replied yes I can. This sounded like the best solution, but I was not aware of the trouble I would go through ; Direct Express told me that I would only have to send them a few documents. It was now at this point that I decided to use a second bank account for Funds Transfers from Direct Express. The next part of this document deals with the 'personal " items Direct Express wanted me to send them in order to get my second bank account ( XXXX XXXX XXXXXXXX ) authenticated for bank transfers from Direct Express . The point here is, that I complied with all of the details Direct Express wanted me to follow by emailing the documents to them to the following email address, they instructed me to send them to : - XXXX, This point is very important because this is the email address US Direct Express explicitly gave me to send them the required information they wanted, or needed, to authorize my second bank account to receive funds transfers from my account at Direct Express, but, 1 ) they ( Direct Express ) never did approve the second bank for transfers. 2 ) They never did give me any reason or explanations why they did not approve the authorization of my second bank ( XXXX XXXXXXXX XXXX ) and 3 ) thirdly, Direct Express made money transfers from out of my account at US Direct Express to some place else, possibly within their own bank, hence the missing funds from my account ( {$4000.00} ), when I tried to make other transfers were denied without explanation but was taken out of my account. Hence, I was trying to transfer money out of my US Direct Express account only to be denied and yet the money gets transferred somewhere else where I don't even know nor did I authorize. There is another point and that being : even though the email address XXXX is the only email address given to me by Direct Express and the only email address I used to send any and all documents to them US Direct Express, but I have never received any reply, approval, or2 correspondence whatsoever from US Direct Express using that email address they gave me. I find that to be quite peculiar. New Information follows : - The following information is from the correspondence I had with the paralegal from XXXX XXXX XXXX who referred me to ConsumerFinance.gov : Dear XXXX XXXX, As I indicated before, I have been having trouble with this email address ( XXXX ). Somehow, I don't receive any updated or current messages into this email address. This has been going on since XX/XX/XXXX since the time I was in correspondence with XXXX, that is why I switched to using XXXX. I'm sure the primary gmail address ( XXXX ) has been infiltrated and compromised which has made it possible for Direct Express to steal my funds out of my Direct Express bank account. I do remember receiving a notice from an XXXX XXXX agency saying that all they needed was my email address to steal my money. They weren't too specific so I could not act. But when Direct Express wanted the documents to be sent specifically by email and then my email gets cut off all of a sudden without explanation and then above everything else a large sum of money goes missing from my Direct Express account to where I sent my email address, my personal information including driver 's license with date of birth and they don't offer a response, to me this points to thievery on the part of 'direct express '. XXXX ; The next paragraph is an email I sent directly to Direct Express Authentication Dep't where I was told by Direct Express to send the documents ( the Past Two Current Bank Statements, Copies of Driver 's License front and back, they even wanted a copy of my credit card in order to get a second bank authorized to receive funds transferred from my account at Direct Express . When I did not hear from Direct Express after I sent them the information they wanted me to send them, I emailed the following letter to the email address Direct Express gave me to send the material they wanted : To : XXXX Hello US Direct Express, I sent this email to you last night or earlier this morning. My name is ... .. and I am trying to set up authentication for US Direct Express Bank to be able to send funds to my Bank Account at a local Bank . I was given the email address of " XXXX '' and was told to send two copies of my latest two bank statements from the Bank, a copy of my Drivers License, front & back and a copy of my credit card and statement to the email address I was given at " XXXX ''. Again, I earlier sent documents from my Bank Account to US Direct Express in an attempt to make it possible for you at USDirectExpress to be authorized to transfer funds from my account at US Direct Express to my local XXXX XXXXXXXX, I trust you received these documents and if not let me know what you need and send me the correct email address to send the correct documents. Also the matter would be easy but US Direct Express does not have a Routing Number, so I guess I have to go through this means. Please get back to me as soon as possible, Thank you. XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Saturday XX/XX/XXXX XXXX XXXX Letter To : CFPB XXXX To : XXXX, ... .. Sun, XX/XX/XXXX at XXXXXXXX XXXX XXXX Document XX/XX/XXXX. New Information follows : - Dear XXXX XXXX, As I indicated before, I have been having trouble with my email address. Somehow I don't receive any updated or current messages from this email address. This has been going on since XX/XX/XXXX, that is why I switched to one of my secondary email addresses. I'm sure the gmail address has been infiltrated which has made it possible for Direct Express to steal my funds out of my Direct Express account. I'm sure and I do remember receiving a notice from an XXXX XXXX organization saying that all they needed was my email address to steal my money, I assumed XXXX XXXX meant that someone with access to my money and/or my account. They XXXX XXXX XXXX XXXX XXXX weren't too specific so I could not act, but when Direct Express wanted the documents to be sent specifically by email and then after I emailed the documents to Direct Express my email gets cut off all of a sudden without explanation and then above everything else a large sum of money goes missing from my Direct Express account to where I sent my email address, and they don't offer a response, this points to thievery on the part of 'direct express '. Unless the Lawyers could detect something else because I still wonder to this day, why didn't Direct Express get back to me after I sent them the documents they requested plus copies of my front and back Driver 's License. I'm not saying the entire Direct Express bank is corrupt, but there are surely some bad seeds among them. Among other things I do need to know what happened to my primary email address which went defunct from since I emailed my documents to Direct Express at XXXX. Corrected Copy of Forwarded message sent to US Direct Express : - I am trying to set up authentication for US Direct Express Bank to be able to send funds to my local Bank Account I was given the email address of " XXXX '' and was told to send two copies of my latest two bank statements from XXXX XXXXXXXX XXXX, a copy of my Drivers License ( front, and I believe there was one other item which right now I can not remember what that is but if you could let me know what that third item is I will resend all three back to the email I was given at " XXXX ''. Again, earlier I sent documents from my Account at XXXX XXXX XXXX to USDirectExpress in an attempt to make it possible for you at USDirectExpress to be authorized to send funds from my account at US Direct Express to my account at XXXX XXXX XXXX, I trust you received these documents and if not let me know what you need and send me the correct email address to send the correct documents. Also the matter would be easy but US Direct Express does not have a Routing Number, so I guess I have to go through this means. Please get back to me as soon as possible, Thank you, XXXX XXXX XXXX ( XXXX ) XXXX XXXX. I got no reply from Direct Express nor any XXXX of explanation, this was months ago before my email address at ( XXXX ) stopped working properly. WHAT HAPPENED? PART 2 This matter involves Direct Express Bank, a Comerica company which receives my monthly Social Security XXXX payments from the Government. I've already checked with them a few times and they assured me that there is nothing wrong with the Social Security payments, not the amount, nor the dates of the payments being issued. There was nothing wrong with the Social Security Payments so the fault in this matter totally falls on Direct Express Bank. The problem began around last XX/XX/XXXX after Direct Express denied a series of my requests for the transfer of my funds to the bank, I have on file with them. These denials were going back to XX/XX/XXXX. Direct Express never did give me any specific reason for the non-approval of my transfer requests, but they did implicate that it was something about my bank account on file with them ( XXXX XXXX ). It was at this time that I decided to use a second bank account for Funds Transfers. The next part of this document deals with the 'personal ' items Direct Express wanted me to send them in order to get my second bank account authenticated for bank transfers from Direct Express . The point here being that I complied with all of the items Direct Express wanted me to email to them to the following email address, " XXXX '' but they never did approve the second bank for transfers. They never did give me any reason why they did not approve and thirdly they made money transfers from my account to within their own facility, hence the missing funds from my account ( {$4000.00} ), when I tried to make other transfers which were denied without explanation but was taken out of my account. New Information follows : - The following information is from the correspondence I had with the paralegal from XXXX XXXX XXXX who referred me to ConsumerFinance.gov Dear XXXX XXXX, As I indicated before, I have been having trouble with this email address. Somehow, I don't receive any updated or current messages from this email address. This has been going on since XX/XX/XXXX, that is why I switched email. I think the XXXX address has been infiltrated which has made it possible for Direct Express to steal my funds out of my Direct Express account. I do remember receiving a notice from somewhere saying that all they needed was my email address to steal my money. They weren't too specific so I could not act. But when Direct Express wanted the documents to be sent specifically by email and then my email gets cut off all of a sudden without explanation and then above everything else a large sum of money goes missing from my Direct Express account to where I sent my email address, my personal information including driver 's license with date of birth and they don't offer a response, to me this points to thievery on the part of 'direct express '. The next paragraph is an email I sent directly to Direct Express Authentication Dep't where I was told by Direct Express to send the documents ( the Past Two Current Bank Statements, Copies of Driver 's License front and back, they even wanted a copy of my credit card in order to get a second bank authorized to receive funds transferred from my account at Direct Express . Hello US Direct Express, I am trying to set up authentication for US Direct Express Bank to be able to send funds to my local Bank Account. I was given the email address of " XXXX '' and was told to send two copies of my latest two bank statements from my my local Bank, a copy of my Drivers License, and believe there was one other item a credit card and statement given at " XXXX ''. Again, I earlier sent documents from my Account at Bank to USDirectExpress in an attempt to make it possible for you at USDirectExpress to be authorized to send funds from my account at US Direct Express to my account at. I trust you received these documents and if not let me know what you need and send me the correct email address to send the correct documents. Also the matter would be easy but US Direct Express does not have a Routing Number, so I guess I have to go through this means. Please get back to me as soon as possible, Thank you. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Sun, XX/XX/XXXX at XXXX PM XXXX Document XX/XX/XXXX. New Information follows : - Dear XXXX XXXX, As I indicated before, I have been having trouble with this email address. Somehow I don't receive any updated or current messages from this email address. This has been going on since XX/XX/XXXX, that is why I switched to. I think the gmail address has been infiltrated which has made it possible for Direct Express to steal my funds out of my Direct Express account. I'm not sure but I do remember receiving a notice from somewhere saying that all they needed was my email address to steal my money. They weren't too specific so I could not act. But when Direct Express wanted the documents to be sent specifically by email and then my email gets cut off all of a sudden without explanation and then above everything else a large sum of money goes missing from my Direct Express account to where I sent my email address, and they don't offer a response, this points to thievery from 'direct express '. Hello US Direct Express, I sent this email to you last night or earlier this morning. My name is XXXX XXXX XXXX XXXX and I am trying to set up authentication for US Direct Express Bank to be able to send funds to my Bank Account at XXXX XXXX XXXXXXXX. I was given the email address of " XXXX '' and was told to send two copies of my latest two bank statements from a copy of my Drivers License, email I was given at " XXXX ''. Again, I earlier sent documents from my Account at XXXX XXXX XXXX to USDirectExpress in an attempt to make it possible for you at USDirectExpress to be authorized to send funds from my account at US Direct Express to my account at the Bank I trust you received these documents and if not let me know what you need and send me the correct email address to send the correct documents. Also the matter would be easy but US Direct Express does not have a Routing Number, so I guess I have to go through this means. XXXX XX/XX/XXXX call to Comerica , where I was going over my transactions and was cut off from the conversation I was having with Direct Express going over the transactions and but just as we got to the transaction ( s ) where I could, and did, identify the discrepancy about the missing funds from my account, the agent from Direct Express rudely cut me off from the phone. They ( Direct Express ) disconnected me from the phone conversation so that all of the research and progress we were making over the phone at that time and instance had now been lost. I was not able to get Direct Express back, especially that agent who cut me off from the phone conversation just as I was pointing out what was wrong with the transaction ( s ) we were going over. I now believe the person who was posing as the Direct Express worker who so rudely cut me off from the phone, is named XXXX. XXXX also posed as a worker from Comerica who called me after I called Comerica to complain about not being able to connect with anyone from Direct Express I believe that this person calling herself XXXX is the same person representing Direct Express who cut me off from the phone conversation with Direct Express so that I did not have a chance to file a formal complaint against Direct Express, because I later received a call from someone saying they were from Comerica and her name is XXXX. Once again XXXX extracted from me as much information as she could. Then when I began asking this XXXX about resolving the case and getting the phone conversation I had with the Direct Express representative who had cut me off, XXXX became indignant and she herself also cut me off from the conversation, I could hear her slamming down the phone and ending the conversation still not giving me the opportunity of filing a formal grievance.
04/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WY
  • 82604
Web
On XX/XX/XXXX, I had my regular Social Security Insurance benefits deposited ( {$770.00} ) into my Direct Express card. At XXXX, MST, I withdrew {$200.00} from an ATM. I live in a certain western state and was traveling to another state later that night. When I arrived in the next state, I tried to withdraw another {$200.00} but the ATM said there was insufficient funds. Tried another ATM and got the same results. I then called the card and found out there were five unauthorized transactions on my card. Three of them had been done even before I took out the original {$200.00}. All five of them were done on XXXX XXXX, XXXX. I called Direct Express back and was put on hold for at least two hours before I finally hung up. Called back again at XXXX, now XXXX XXXX, XXXX. Was again on hold for one hour and 32 minutes, when XXXX finally came on the line. He tells me, " don't worry about it sir ''. He transferred me to the Dispute Dept., was put on hold again, but XXXX (? ) got on the line in just a few minutes. He issued me a new card that I was told I would receive in five to ten calendar days. He went through the amounts charged on my card and to what vendors they were charged to. Of the five transactions, only one had posted, while the others were still pending. He gave me phone numbers and told me I had to call the companies and try to stop the transactions.which were pending. He said I could only file a dispute for the one that had posted. He also informed me that he would be mailing me dispute papers that I would receive in three to five business days. I had to send those papers back to them within ten business days of original date I notified Direct Express ( XXXX XXXX, XXXX ) of the fraudulent charges. He also gave me a dispute number and a fax number to send back the filled out dispute papers. I ended up forgetting all about the fax number when it came time to return the papers. I was also told that I was to call back in a few days to see if the other transactions had posted so I could file a dispute on them. Here are the transactions : 1. {$49.00} at XXXX. to XXXX XXXX. This was the one that had been posted. 2. {$110.00} at XXXX. to XXXX 's XXXX. ( was later modified with a tip added ) 3. {$190.00} at XXXX. to XXXX 4. {$58.00} at XXXX. to XXXX XXXX XXXX ( again, was later modified with a tip added ) 5. {$29.00} at XXXX. to XXXX XXXX Numbers two through five were all still pending, so I began to call the phone numbers I was given. XXXX XXXX and XXXX were the only two I could try and stop since there was no number to call for XXXX XXXX XXXX, but I did find the location and was attempting to call the location at a time they might be open for business later in the day. Was not successful getting ahold of them. I talked to XXXX and was successful in getting that transaction to not get posted. XXXX XXXX was a question mark. Not sure that one was going to not get posted. I was rather taken back by this whole approach to this process of having the card holder having to call these vendors to get them stopped. I assumed that was a process reserved for the card company. I was certain that I had caught all these charges quickly enough that Direct Express could have caught the thieves red-handed. Apparently not a capability of this company. XXXX was more likely to nab the thief because they were not going to suspect that the sale had been detected and hence thwarted. Plus, they had an address for the delivery, however I was not informed what happened after I contacted them, even though I let them know that I would be willing to testify in any court case. On XXXX XXXX, XXXX, ( XXXX. ) tried to call Direct Express to find out about the other amounts to see if they had posted so I could dispute them but was unable to talk to anyone due to them cancelling my card and I had yet to receive my new one. A recorded message said my new card was sent on XXXX, XXXX and I would receive it in five to ten calendar days. So again, there is a problem with their process. How can I call them in a couple of days to dispute the other amounts if I have no new card yet and their computer system won't let me past the recording? Finally, 18 calendar days later, I received my new card on XXXX XXXX. Prior to that, I did receive the dispute papers on XXXX XXXX. That was six business days, not the three to five I was told it would take. So now I'm worried that they won't get back to Direct Express in the ten business days from the original date of my dispute. By this time, I had forgotten I was given a fax number to send them back by. I made copies of these forms, but currently can not find them. Due to the Coronavirus, my wife and I are doing some much needed house projects and things are everywhere right now. I am not too worried about them because later on, while talking to a supervisor, she verified those papers with the other amounts on them. More about that later. Anyways, I filled out the papers and on the form, I was asked if there were anymore amounts that I needed to dispute, so I filled in the other four amounts. At the time, I was unaware that the two XXXX XXXX XXXX charges had been posted at a higher amount due to a tip being included. I could not have known that because I still had no new card and couldn't get through to Direct Express. The very next day, I went to the post office and paid an extra XXXX dollars to have the forms sent back within three days so as to make sure I made the deadline. XX/XX/XXXX, the day after I received my new card, I called to find out where my claim stood and spoke with XXXX (? ). Can hardly understand anyone who answers the phone, much less their names. Found out for sure that the XXXX transaction had been refunded to my account, so I immediately took out all I could at an ATM just in case my new account got hacked into. This is when I found out that the XXXX XXXX XXXX transactions had posted for more. I was rather irritated that these were still processed despite my notifying Direct Express the very day they happened, not to mention they were posted at a higher amount than originally appeared. Was told that was their policy. XXXX passed me on to the dispute dept again. Before she did that, she asked me for my email address and my ATM transactions to verify it was me. I asked that my wife be the one to speak with anyone because she had all the details and handles this stuff better. XXXX gave permission to my wife but put me on hold for 17 minutes. XXXX XXXX (? ) asked for my social security number, full name, date of birth, address, and phone number. She said my address was not listed as being tied to this account. Neither one of my email addresses came up tied to the account either. Somehow, my new account got hacked into while I was on hold, and my address was changed to somewhere in the southeastern United States. So without being able to verify my address as being tied to my SS # or my name, I could do nothing, so I ended the call. Tried calling back at XXXX. and was told wait time was 30+ minutes. Ended call. Called back at XXXX. and was hung up on. Called back at XXXX. The wait time was now 45+ minutes. Finally gave up until XXXX, hoping at this time I could get somewhere without having to wait forever. This was on XXXX XXXX, XXXX. And thankfully, XXXX answered right away. At this point, I'm a bit frantic because they can't verify my identity and I barely used my new card and it has been hijacked again. XXXX sent a verification code via text message and we got that all cleared up. Nothing had been done to my new card, but there were several attempts to use my old card to places like XXXX XXXX, XXXX XXXX and XXXX XXXX. From there, I was transferred to the fraud dept. and was on hold for about 15 minutes before XXXX answered. I asked him if the other three remaining transactions were included in the dispute yet and was told they were not. XXXX said " a provisional credit could show up at any time ''. Also told me my '' dispute papers were received on XXXX XXXX and that they were being reviewed now and seeing if they will issue provisional credit ''. Told me about the different equipment used to steal card numbers and information. Told me it was good that I did not use my card for online purchases. He then said to call back on XXXX ( this was XXXX now ) to see what updates there are from the investigators. ****When I asked him if I was going to have to send in more paperwork for the other amounts, he told me he would transfer me to the Dispute Dept to tell the investigators and they will add these amounts to the dispute. He then gave me confusing and conflicting information when I told him I had already told the investigators those amounts. XXXX decided I did not need to be transferred to the Dispute Dept. after all. He asked me if there have been any more transactions since we reported them on the XXXX of XXXX. I said no. He told me " the investigators will see the other transactions and that they will add those to the investigation. '' Told me that " dates were not that important, that they were just guidelines. They don't go by their own rules and it could go however it works out. The investigators will figure it out. '' Also added that " there is no date or specific time I will get a provisional credit, but to keep calling and checking back on the account. " **** I was more confused after talking to XXXX so later on in the day ( XXXX XXXX. ) I tried calling Direct Express again but could not get through. Next call was on XXXX XXXX at XXXX. XXXX XXXX (? ) and immediately asked to speak with a supervisor. He tried to ask me what the problem was but I just insisted on a supervisor. By this time I had done some major research on my rights and found the Electronic Fund Transfers Act and so I knew that there were timelines in which I was to be credited provisional amounts during a dispute, along with a plethora of other information on my rights as a card holder. None of which I was being granted by Direct Express. Anyways, a Level Two Supervisor got on the phone after waiting 15 minutes. He wanted to verify my account so asked me some security questions. The second question he asked me was what the color was of the XXXX XXXX I had. And I asked " which one? '' because my wife still has her old XXXX on the property and she drives another one. He would not give me a year on the vehicle so I had to guess. Then the next question I misunderstood him and so answered somewhat incorrectly so he said he would not verify me. Ended up wasting 30 minutes of time for nothing. Called back at XXXX. and got someone who had very poor English and could not understand a word he said so I just hung up. Called again at XXXX. and had the same thing happen. Called once more at XXXX. and again asked for a supervisor but was on hold for about 17 minutes and no one had answered so I just gave up for the day. This is how it is constantly when I call them. Wait times are anywhere from no time to over two hours. Doesn't matter what time I call and I have tried every time of day. Or I finally get through only to not be able to understand a word the person says because his/her English is so poor. Many times I will be on hold and get hung up on. Too many times to count this has happened. The next time I called, the call lasted two hours and one second shy of seven minutes. XXXX XXXX (? ) and again asked to be given straight to a supervisor. On hold forever and talked to someone who did not say their name very well. I asked if I could let my wife talk for me and they said yes. First, they asked me for the dispute #, but I never got one on any of the correspondence they sent me. My wife talks to the guy and he found the amounts we have been inquiring about for the last month and a half. He puts her on hold so he could look for any updated info on the three amounts. He found nothing but says he will note it on the dispute for the investigators. My wife got mad and demanded something be done so he put her on hold again for about 45 minutes. That is when XXXX in the Dispute Dept. got on the phone. She asked if I wanted to file a new dispute, and explained that was all she could do at this end. She said that if I filed a new dispute that I would be starting over from scratch. I said I did not want to do that so she said I was in the wrong dept. She only has record of the one dispute for {$49.00}. She wants to transfer me to customer service again. She says I have to tell customer service to tell the investigators that we included the other transactions on our paperwork. ****Celeste said that " when we filed our paperwork we put down the other amounts so they were informed that way. They should have been added to the dispute. The dispute is still pending, so they ( customer service ) need to tell investigators to add the other three amounts. " ****Again transferred and put on hold for 18 minutes, then XXXX answered phone. Again asked for supervisor and again put on hold. XXXX XXXX or XXXX. Claimed she was the top supervisor. Gave permission for my wife to talk to her. She asked for the three amounts ... again we go through this with yet another person. She wants to file a separate dispute. My wife so no way are we doing that because we have already filed a dispute on those amounts. We already filed that paperwork and those amounts were on that paperwork my wife told her. She puts my wife on hold to look for that and gets back on phone and surprisingly finds those amounts on the papers we filed back in XXXX. She says she is writing down the other three amounts for the investigators to add to the other dispute. Then my wife starts demanding that we get our provisional credit and that we should get it today. This lady tells her that she can not provide the provisional credit immediately. Says that it is not 100 % guaranteed. My wife disagreed with her. The next time we called was on XXXX XXXX at XXXX. and was again on hold forever and hung up before ever speaking to anyone. We have tried several times since then and each time the wait times are 45+ minutes or we get through then get hung up on. I have been recently dealing with setbacks with my XXXX and have been focused more on those issues than I have been on this issue. However, I am now doing well enough and with the lockdown I finally have had the time to sit down and write this lengthy complaint. The last time I spoke to a real person at Direct Express was on XXXX XXXX and it was that supervisor who claimed to have taken care of the remaining transactions to be added to our dispute. She said it would be taken care of, yet we have not heard anything from them. There has never been any provisional credits done for these amounts either and I do believe I have interpreted the Electronic Fund Transfer Act correctly and therefore believe that Direct Express has violated my rights according to this law. If they want to try and tell me that I am past the deadline for these amounts I will say that they can go back to the very day these occurred and see that we informed them immediately and also filed all paperwork correctly regarding these amounts. This money is very much needed, especially now during this virus crisis. I would like to see my account credited for these unauthorized charges and I would like to see this done soon. Now that I have all this extra time, it will be amazing what I can do to get some attention to what I have had to go through with this company. It is a shame that the government has picked such a poor customer service oriented company to supply money to those of us unable to make an income due to health issues. The finalized amounts in question are as follows : 1. {$130.00} to XXXX 's XXXX 2. {$83.00} to XXXXXXXX XXXX XXXX 3. {$29.00} to XXXX XXXX Grand Total of {$240.00} I did have the original amount of {$49.00} credited back to my account and the case on it was closed. A letter sent to me on XX/XX/XXXX informed me of such. Also of note, when you call to follow up on a dispute, the phone system asks for a SR #. If you can not provide an SR #, you can not access that pathway when calling. On none of the correspondence from Direct Express was there an SR #. The dispute # does not work in its place either. I believe they are just trying to wear down people and make things extremely difficult so people will just give up. That is what has felt like to me this entire time. A lot of misinformation, running around, endless hold times ... these things are meant to irritate people.
07/20/2020 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 43224
Web Servicemember
I'm going to do this talk-to-text, and it doesn't prove to be short. This is a compendium of several disputes wrongfully denied by Direct Express Mastercard, which issues cards stamped Comerica Bank and handles my veterans pension benefits. I will try to include dates as this is several different incidents. Most recent dispute from XX/XX/XXXX. My card was shut off. Canceled by the company without any notice given to me. I found this out when I when to use it in a restaurant, and it would not work. This caused quite an embarrassment, and after the requisite few hours on hold that always occurs when I call Direct Express, that is if I can get through at all, as nine times out of 10 there is a message saying that they're too busy and to call back at another time, I finally speak with an operator who tells me that my card has been shut off because Direct Express notice that they were charges being made that they thought were erroneous. Upon my notification and inspection of this, I agreed that I had not made those charges I was made to order another card, and wait out the process of it being sent with my account Frozen. It should be said that while the account is Frozen that there is no navigable way through their switchboard. If you don't have a card number, or a social security number that corresponds to an account, the switchboard will simply say that you don't have an account, and hang up. So no questions can be asked, and no progress can be made unless you have another card. So, I was tasked with paying for this card out-of-pocket, actually out of the funds that they had sole control over and I at that point had no access, and wait for the card in the mail. When the card arrived, I activated it, and then spoke to numerous people that I kept getting pass between, and I do know this routine, in my quest to file a dispute. Now the charge was pending when the card was frozen, and I first spoke with them. Even upon my verification of the fact that these were erroneous they went ahead took the money out of my account necessitating I go through the dispute process. As you'll see, this is not the first time that they have routed me that way. First of all, it must be said that I truly believe that this company has designed integrated ultimate moving parts so that its users are left with a deliberate runaround that encompasses everything from their execution of policy, to the scarcity of Representatives, to the manner in which everything is addressed if you are lucky enough to contact one. It is clearly designed to discourage. I'm a retired military, and and this company has some sort of agreement with the federal government to handle our benefits as well as Social Security. I would be hard-pressed to see their manner of doing so is anything less than probably criminal. we are required to have direct deposit, and the systems are set up in a way that it is near impossible to transfer to another account without a lapse in benefits. Also, as disputes linger and are denied, and new ones created on their heels, and appeals attempted, but we're told there is no appeal process available, all decisions are final, 1 month drags into another, and it becomes apparent that there is going to be no resolution without loss, and you're not going to be able to switch your direct deposit information within the window that is available to us as veterans without further benefit delay. So Direct Express Express made payments on the charges that they had suspected were erroneous, and I had verified, hence issuance of a new card. I filed the dispute, and was told that if I faxed in the paperwork within the next 10 days, ending on XX/XX/XXXX, that there would be a provisional credit put back on my account. They will only receive the paperwork via fax machine. At the time, the country on quarantine, and myself a XXXX veteran oh, cut off from any resources to the covid-19 outbreak, finding a fax machine was not very simple. I filled out the papers and faxed them to the number Direct Express provided on XX/XX/XXXX. No word of there arrival, or any contact at all was made to me. No provisional credit placed back on my account. I went through a couple of weeks of trying to navigate their as always overtaxed phone system oh, and finally got a hold of someone at XXXX in the morning near the end of XXXX. Let it be said that approximately 60 % of the time that I have actually gotten to speak to a person, there is some sort of issue that results in the call being dropped.I am convinced that often they are blatant hang ups. They seem to always occur when they have difficulty with a question. There is also no possible way to do anyting over email or even through XXXX XXXX. I've been given addresses, and taking the time to hand write things that are repeatedly ignored, and there's no follow-up can be made to verify whether they have ever been seen. Near the end of XXXX, I navigated my way to a supervisor in their fraud department who is the first and only person that has ever spoken to me like a human in all the years I've dealt with this company. she said that the first, and the second she said that the first, and the she said that there was no fax on record, even though I had the now XXXX receipts verifying that they had been sent. She took down my number, and gave me her name, and said that she would address her supervisors, as this was taking far too long, and she thought it should have been resolved easily by then. No provisional credit made still. She never called back. More weeks of trying to navigate their phone system, brings me to the receipt of a letter that says that they refused to honor my dispute. Through my investigation of the recipient of these charges, the only thing that I could find under the designation was a realty company in northern XXXX. I've been on quarantine in Ohio for months. I finally skip through their system again, to ask about refusal of the skip through their system again, to ask about refusal of the skip through their system again, to ask about refusal of the dispute, which skip through their system again, to ask about refusal of the dispute, which they had caused them to freeze my account before I even knew that there were charges being made oh, I was told that I had to request a statement of the reasons why it was refused, and that all decisions are final, I have no recourse. As of today, months later, I'm waiting for this explanation, which could say anyting in theory. what I do know is that they claim that their investigation and my statements don't matchup. The statement, that we had played so much fax football with, and as far as I still know, no one has ever verified receiving said simply, I did not make or approve these charges. I don't know what the company is, and I verified that upon my initial contact back of the card was frozen, and I filed dispute. I had no evidence. there's no reason why I could have or should have. I have never been able to find out what raised their suspicions, but it was Direct Express had brought the charges to my attention in the first place. Currently, I wait for an explanation, but as they say, all decisions are final. I need help Working toward a satisfactory resolution of this. And, since this time ... On the XXXX of XX/XX/XXXX, I housebound, and was feeling unwell, much of it having to do with the stress of this situation and resultant of months of quarantine. A young woman that I had helping me with housework, stole my wallet and computers, and phones. I filed a report, but she still managed to drain my account of about {$1200.00}. Apparently, this can be done done without my PIN number, by telling the retailers to run the card as credit. It is my from the FTC that doing so pushes its use on to a different system which circumvents the stated use and ideological purpose of having the pin protected card. Essentially, this makes little difference in security than carrying my entire net worth in cash on my person I believe that 15 charges were made about 10 to 12 different retailers, over a few days. I filed dispute with Direct Express on XXXX XXXX upon returning from a hospital stay, and discovering that the charges had been made. The hospital stay was necessitated due to the stresses of this entire situation. I have until XX/XX/XXXX to fax in the dispute paperwork within the mandated 10 days to qualify for the provisional credit. today is the XXXX of XXXX, and I haven't yet received the paperwork, nor have I received my replacement card. I did get the paperwork from their dispute Dept, notifying me of the aforementioned denial of dispute, and it did have a different phone number at Direct Express, but I was told that I have to wait for explanation on the previous dispute, and fill out the paperwork on the new one, it was mailed 10 days ago. Call the other number. The one that I can't get through until I get the card. All decisions are final. I don't want to be thought of as naive here, but you will notice I don't want to be thought of as naive here, but you will notice I don't want to be thought of as naive. Yes I have noticed the repeated pattern of events. I asked if there was anything else I I asked if there was anything else I should I asked if there was anything else I should or could do he I asked if there was anything else I should or could do he said fill I asked if there was anything else I should or could do, as every dispute I have ever filed with them denied for the most specious reasons. I have found that I am hardly the only person with this issue with Direct Express. XX/XX/XXXX. Wallet and card was taken, XXXX charges totaling less than {$100.00} were made at gas stations and fast food restaurants in just a few hours. Dispute filed. Denied. All decisions final. XX/XX/XXXX. I was arrested and incarcerated for something I did not do. I was in jail until XX/XX/XXXX, when all charges were dropped and I was released. I was unable to use my card for a ride home even. Unbeknownst to me, Direct Express had been contacted and somehow convinced to issue replacement cards, at least two times, and someone had been spending my income for about 9 months. it took me about 2 weeks to figure this out. The culprit died during this time. The police could not figure out how to report it. Direct Express told me to provide documentation of my incarceration. I was told that the VA could do this, as they had even been visiting me at the jail. I provided documentation from the VA, as well as the XXXX XXXX XXXX. A veterans representative from the VA also sent a letter Verifying the dates of my incarceration. Although I was told that this was a very simple correction to make, nothing has ever transpired, and any attempts to inquire have been met with diversion, subterfuge, or ignorance. Given the manner in which every interaction I've interaction I've had with Direct Express has been handled, I'm certain that I'm hardly the first person with complaints about Direct Express. Amongst my fellow veterans there are countless horror stories similar to mine. I'm appealing to you, Consumer Finance Protection Bureau, to please both help me toward proper acknowledgement and resolution of the cases I recounted here, as well as hopefully admonishment of Direct Express for the callous, careless, and possibly illegal and predatory manner in which they treat their card users, most of us veterans and/or XXXX, and already enduring the hardships of surviving on a fixed-income. Due to the events of the last 2 years, especially the loss of nearly a Year 's worth of income, and compounded by the ongoing stressors incurred trying to recover it, I have lost everything. By the end of this week, I will be entirely homeless. I have XXXX XXXX XXXX paratrooper legs, and no car since my release from being jailed unjustly. Hospitals and shelters are my only options, if those are even options. Please feel free to post any and all of the sweater anywhere that it any and all of any and all of this writing anywhere that it might be seen by someone who might benefit from it. I will forward it to any further organization that you might suggest could help also. I think you for your Indulgence in reading all of this.
06/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IL
  • 60620
Web
The company had no authority to go in my account on the name not matching transaction which I do so commonly and still in conversion money for me in light of Illinois law under 815 legislative has created this statute that has prohibited in my state bait and switch whether or not this dirty corrupt slimy as CFPB GIVES A CARE ABOUT AMERICANS OR NOT UNDER A WASHED UP XXXX PRESIDENT WITH A CRIMINAL HIDDEN INTEREST AMERICANS. Come on u XXXX XXXX XXXX ''! Im injured here please let me have the coat items I paid for..! N XXXX XXXX u tricked me XXXX XXXX XXXX XXXX TIME TIME AGAIN N BASICALLY NEVER SEND STUFF U SAY '' I DONT CHARGE BUT MY CARD ENDING HAS BEEN CHARGed cash over XXXX XXXX I WAS BATHING SWITCHED AND LURED BASED ON AN INTENT BY A WHAT I THOUGHT WAS A AUTHORIZED CARD MEMBER HOLDER UNDER FEDERAL STATUTES OF THE CFPB XXXX XXXX XXXX HAS PREVIOUS REPORTS AND TIPS SO THE FEDERAL RUN TO THE FEDERAL BUREAU OF INVESTIGATIONS FOR CREDIT CARD AND ONLINE FRAUD IN THE CONSUMER ACCEPTED THIS EXPERIENCE IN ILLINOIS IS UNDER ( 815 ILCS ) THE XXXX XXXX XXXX HAS BROKE THE LAW AND LISTED THE FOLLOWING ATTACHED ITEMS FOR SALE AND WHEN I PAY FOR THEY GAVE ME A RECEIPT AND I WAS CHARGED IMMEDIATELY AND MY ORDER WAS PROCESSED I WAS EVEN GIVING A FAKE RECEIPT SHIPPING AND SOME OTHER BULL XXXX AS NUMBERS AND INFORMATION THAT THEY NEVER INTENDED TO DO ONE THEY PAY XXXX XXXX TO THE XXXX ATTORNEY GENERAL 'S OFFICE AND THEY HAVE PAID MONEY TO THE THEY HAVE PAID BRIBE MONEY TO ALSO THE XXXX TO AVOID JUSTICE AND REFUSE TO ANSWER AND XXXX XXXX XXXX XXXX XXXX ON ALL OF PREVIOUS CONSUMER SECTION- ( XXXX XXXXSECTION VIOLATIONS WE'RE THROUGH A COMPUTER MECHANISM XXXX XXXX XXXX MADE FALSE AND MISLEADING IT AND AND AND AND BOGUS FRAUDULENT STATEMENTS MISREPRESENTING UNDER - ( SECTION 807 AND 806 ) ENGAGED IN FRAUD AND MISMANAGEMENT AND COMMUNICATION SCAMS WITH THE UNITED STATES GOVERNMENT WHO I AM REPORTING THEM TO XXXXXXXX XXXX XXXXXXXX HAS THEIR FRIDAY ME AS A SOCIAL SECURITY RECIPIENT WITH THE DIRECT EXPRESS CARD AND UNDER THE SOCIAL SECURITY ACT HAVE CONVERSION TIME IT CONSTITUTION FROM THE STATE OF ILLINOIS THE OBJECTIVE IN THIS COMPANY CONSTITUTES A PROFESSIONAL FRAUD AND BE MINDFUL OF THEIR OBLIGATION TO THIRD PARTIES AND CLIENTS WHERE I HAVE BEEN RELIED UPON THIS COLD AND BEEN ADVERSE BY THE CONSEQUENCES THAT THEY HAVE NEVER TAKEN REASONABLE NECESSARY PROTECTIVE ACTIONS TO TAKE CARE OF AS PROVIDED BY FEDERAL LAW WHEN DEALING WITH CREDIT CARDS AND CUSTOMERS IN CYBERSPACE AND ONLINE THE OBLIGATION EXTENUATES TO ILLINOIS EVEN IF THIS COMPANY IS OWNED BY BY MARSHALS OR SOME OTHER COMPANY THEY ALL JOINTLY ALIVE AND SEPARATELY BEAR THE COST FOR COMMITTING FRAUD AND I WANT TO PRESS FEDERAL CHARGES THIS IS THE COURSE OF ACTION INVOLVED BECAUSE I RECENTLY BELIEVE THAT XXXX XXXX XXXX HAS ENGAGED IN CRIMINAL AND FRAUDULENT ACTIVITY REGARDING THE WITHDRAWAL AND MATERNITY ADVERSITY AFFECTS OF MY BANK ACCOUNT WHICH IS FUNDAMENTALLY INJURE ME AND BASICALLY IT'S BEEN UNREASONABLE AND VERY DIFFICULT TO DEAL WITH THESE SLIME BALLS I HAVE PROOF BECAUSE I CALLED THE AUTOMATED CALL SYSTEM TODAY AROUND XXXXXXXX XXXX AND THE MONEY WAS MISSING IT WAS UNDER {$600.00} AND IF THEY DIDN'T TAKE THE MONEY OUT OF THE RENT IT WOULD HAVE BEEN AROUND {$250.00} TO {$260.00} ROUGHLY FRAUD HAS OCCURRED IN THIS XXXX XXXX DIRECT EXPRESS " -BANK WITH A XXXX '' IN ITS NAME, .JUST LET ANYBODY WITHOUT INFORMED CONSENT IMPROPERLY TO COME IN AND STEAL AND THEFT AND RIDE FROM MY BANK ACCOUNTS AGAINST MY KNOWLEDGE MY CONSENT AND VIOLATING THE OBLIGATIONS AND THEN THERE IS SUBSTANTIAL MISCONDUCTING QUESTION THE PANEL HERE IS TO FIND THE AGGRIEVED {$10.00} XXXX AND ISSUE A CHECK OF {$10000.00} TO XXXX XXXXXXXX FOR THE FIRST COUNT NO LESS THAN {$1000.00} AND THERE IS NO ACCURATE WAY OF GETTING AROUND THIS THE COLDEST CIVIL PROCEDURE DOES NOT EVEN ALLOW THIS BAIT AND SWITCH AND THEN CHARGE MY CREDIT CARD AND SAY NO I DIDN'T AND THEN DON'T SHIP AN ITEM THAT I PAY FOR A UPS JUST FLEW RIGHT PAST THE HOUSE TODAY AND DELIVER NOTHING THIS IS RETALIATION FOR THIS COMPANY BEING REPORTED PREVIOUSLY ON PREVIOUS FEDERAL REPORT SAYS TRANSCRIPTS AND COLLECTION OF RECORDS AND SOFTWARES AND ZIP FILES AND REPORTS BY SECRETARIES WHO WORK FOR THE ATTORNEY GENERAL AND THE CFPB TO PROVE THESE PROCEEDINGS HAVE COMMENCED THIS IS A NEW PROCEEDING AND NOT A DUPLICATE IT ALL I KNOW THE CFPB IS XXXX UNDER THIS PRESIDENT BUT Please contact customer service with any questions XXXX XXXX Update UNFORTUNATELY XXXX YOUR RECENT ORDER HAS BEEN CANCELED. You will not be charged for the canceled item ( XXXX ) in this order. Please contact Customer Service at XXXX or drop us an email with any questions or concerns. We regret any inconvenience this may cause. ORDER INFORMATION : Billing Address : XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX Order Date : XX/XX/XXXX Order # : XXXX Customer # : XXXX Shipping Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX Shipping Method : XXXX XXXX XXXX Instructions : Notes : ITEMS CANCELED : PRICE QTY ITEM TOTAL XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX THE LAW UNDER 1681, 16 91 SECTIONS E K I J E AND ALL OF THE SECTIONS HAVE PROHIBITED IN VULCAN HARM AND AN AUTHORIZED CARD MEMBER COMING IN MY ACCOUNT WITH THE INTENT TO SEE ME THROUGH A COMPUTER DATABASE SYSTEM AND IT'S TRIFLING DIRECT EXPRESS JUST CONTINUOUSLY HAS ALLOWED THIS TO TAKE SHAPE I HAVE REPORTED THIS TO YOU GUYS AND YOU HAVE DONE NOTHING BUT THIS TIME I WANT YOU TO DO SOMETHING ABOUT THIS THIS IS A SERIOUS CHARGE AND NOT ONLY HAVE MY EMOTIONALLY DEVASTATED I AM HARD BECAUSE I NEED THAT COAT AND I WANT THAT COAT THEY LIED AND DECEIVED ME AND THE CFPB WHEN THEY SAID THAT I WAS NOT CHARGED BUT I WAS CHARGED THE MONEY IS MISSING FROM MY ACCOUNT I JUST CALLED MY BANK ACCOUNT I GOT XXXX OR XXXX THE OTHER DANCE AND ON THE THIRD WELL WHICH WAS TODAY THEY GAVE IT EARLY I DID ANOTHER ALMOST WHAT XXXX XXXX SOMETHING LIKE THAT I PAID {$95.00} TO MY STORAGE FEE I PURCHASED {$120.00} WORTH OF FOOD ABOUT {$120.00} WORTH OF FOOD THEY CHARGED ME ABOUT {$130.00} XXXX AND THAT LEFT ME WITH ABOUT XXXX IF THEY DIDN'T CHARGE ME I WOULD HAVE NEARLY {$250.00} ALMOST YOU KNOW {$300.00} ON TOP OF THE CHECK THAT CAME ON THE 3RD AND IT WOULD BE REFLECTING ACCURATE IT IS NOT MY BANK ACCOUNT IS NOT REFLECTING THEREFORE THERE IS NO SUCH THING AS A NEGATIVE BALANCE THEREFORE THAT LEAVES CONVERSION NEGLIGENCE AND THAT WORSE THEFT WHAT THIS COMPANY HAS DONE YET AGAIN IS ILLEGAL AND I WANT THEM CHARGED AND FIND AN INDICTED.COM AND UNDER THE DEBT COLLECTING STATUE THEY HAVE BROKEN THE LAW WHEN I RELY UPON THAT CONTRACT THAT I WOULD BE IN GOOD FAITH PURCHASING SOMETHING THAT I NEED A COAT A PAIR OF JEANS IN THE HOODIE I WAS DEFRAUDED ON MY CONFIDENCE AFTER THE GAME WAS OVER AND FOR THAT THERE'S NO TURNING BACK THE SAME GOES AGAINST THE DIRECT EXPRESS ON THIS COMPLAINT COMPLAINT HERE WITH THE COPD ON DEFENDANTS, MY XXXX XXXX, THEY WERE XXXX XXXX XXXX XXXX XXXX AND DIRECT EXPRESS XXXX XXXX UNLAWFUL SEARCH FOR OUT OF MY BANK ACCOUNT. 1. THIS ACTION IS BROUGHT PURSUING TO THE LAWS OF THE UNITED STATES CONSTITUTION, SPECIFICALLY, 42 U.S.C.SECTION 1983 AND 1985 IN THE LOSS UNDER THE STATE OF ILLINOIS, PENDING CLAIMS 815 ILCS, UNFAIR TRADE PRACTICES ACT VIOLATIONS, FAIR DEBT BILLING ACT VIOLATIONS BECAUSE THIS IS OVER {$50.00} AND DIRECT EXPRESS IN THIS COMPANY TOGETHER HAVE BROKE THE LAW REPEATEDLY JUST AS INSTACART JUST AS XXXX AND JUST AS ALL THE REST OF THESE GUYS, SCUMBAG CORPORATIONS THE DEPRIVATIONS IN THE CIVIL RIGHTS OF THIS BROTHER AND OMISSIONS OF THE DEFENDANTS, THE UNITED STATES OF AMERICA, XXXX XXXX, XXXX 'S, XXXX '' -TRADING POST, AND THEY'RE BAIT AND SWITCH TRICKERY, AND THE CEO WHO IS ALLOWED THIS TO HAPPEN, COMMITTED UNDER COLOR OF LAW. 2. I COMMAND A CLASS ACTION N A QUICK PROMPT REFUND. REFUND A REFUNDDD! card charges. Disputing credit card billing errors after the 60-day dispute period ends What if you agreed to delivery on a date in the future that turns out to be more than 60 days after your statement showing the charge was sent to you but the delivery didnt arrive or you rejected it because it was not what you agreed to buy? Can you still dispute the charge? Youre likely outside the protection of the Fair Credit Billing Act. Still, some credit card issuers may extend the 60-day dispute period when a shipment is delayed. Send a dispute letter to your credit card company. Include copies of any documents showing the expected and actual delivery dates, including any notice the seller sent you about the shipment delay. Disputing debit card Disputing credit card billing errors The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Disputes about the quality of the item are not billing errors. The law spells out how to challenge billing errors. Disputing credit card billing card charges. Disputing credit card billing errors after the 60-day dispute period ends What if you agreed to delivery on a date in the future that turns out to be more than 60 days after your statement showing the charge was sent to you but the delivery didnt arrive or you rejected it because it was not what you agreed to buy? Can you still dispute the charge? Youre likely outside the protection of the Fair Credit Billing Act. Still, some credit card issuers may extend the 60-day dispute period when a shipment is delayed. Send a dispute letter to your credit card company. Include copies of any card charges. Disputing credit card billing errors after the 60-day dispute period ends What if you agreed to delivery on a date in the future that turns out to be more than 60 days after your statement showing the charge was sent to you but the delivery didnt arrive or you rejected it because it was not what you agreed to buy? Can you still dispute the charge? Youre likely outside the protection of the Fair Credit Billing Act. Still, some credit card issuers may extend the 60-day dispute period when a shipment is delayed. Send a dispute letter to your credit card company. Include copies of any documents showing the expected and actual delivery dates, including any notice the seller sent you about the shipment delay. Disputing debit card showing the expected and actual delivery dates, including any notice the seller sent you about the shipment delay. Disputing debit card Pardon expression of race bank robbing anger also misstating section z c.f.r. Full quick refund of a DISPUTED BILLING AMOUNT TAKEN.OUT ACCOUNT ENDING XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
03/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 93551
Web Older American
I would like to express my concern on behalf of my mother. I am her Power of attorney and sole care provider. I am in desperate need of assistance. I have been trying to get this resolved since XX/XX/XXXX. I have spent at least 20 hours on the phone with your company and each time, Im finding that I am getting nothing resolved. My mother is a XXXX year old widow. Who is 100 percent XXXX. She has XXXX XXXX, XXXX and is XXXX XXXX She is not mobile due to her condition. She is depressed and frustrated during this process. It is an inconvenience for her to travel or deal with her own personal business matters. This is why I am appointed to do this for her. I am very disappointed with the way her situation is being handled. I am in disbelief in how unprofessional this company has been from the beginning and I am taken back that elderly consumers can be taken advantage of. Normally, my mother makes transfers two to three times a year from her Direct Express account to her personal XXXX XXXX account. This is where our issue begins with your company. XX/XX/XXXX-My mother and I went to XXXX XXXX XXXX at XXXX XXXX., XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX, Ca XXXX. I had to take time out of my day with my kids to transport her in her wheelchair. We attempted to transfer the amount of {$2000.00}. Prior occasions the transfer amounts were {$4000.00}, sometimes more. We went to the teller and he explained to me that we couldnt swipe the card again for this transaction because it was declined. However, if we needed a minimal amount that day we can use the ATM machine. We were advised we needed to wait one whole business day. Per their policy. We continued to follow through with withdrawing funds this time trying to get {$200.00}. At this point we realized there was something terribly wrong. If a minimal withdrawal of {$200.00} was declined, then there was a HUGE problem because this account should have over the amount requested. Once the transaction was complete, we were notified that this transaction was also denied. At XXXX the same day, we went home to contact direct express. I attempted to call. When doing so, the automated system made us aware of the account balance of {$100.00}. Then the automated message stated there is a High call volume. Then, I was disconnected from the call. I asked my mom if she had an online account set up. She is elderly and is not computer savvy. So, she wouldnt have the first clue on how to set up an online account. With her permission she assisted me in creating one for her on this day. After we attempted to set up an online account. The website would not allow me to create a new account due to one was already established. We panicked because we were not the ones created this online account. Frustrated and lost, I saw on direct expresss website that you can download an app. I did that, and created an account through the app. And this is where we discovered all the fraudulent charges from XX/XX/XXXX to XX/XX/XXXX. I was able to review some transactions. At that point there were pending charges, and we cancelled the card. Around XXXX the same day, I attempted to call Direct Express again. I do not recall the representatives name that I spoke with due to being on my cell phone with the Merchant from XXXX XXXX at the same time. I spoke to a representative name XXXX from accounting who told me that XXXX XXXX and a XXXX XXXX is who booked the hotel and charged the room. There were numerous charges to this hotel. I told the representative from direct express the situation, while trying to explain the same thing to the merchant. I was in tears at this point. The representative apologized for what was happening and said they would transfer me to the fraud department. I spoke with someone in fraud. We combed through 25 transactions. We got to the 25th transaction and I told the rep my phone was running out of battery and requested that he call me back on my cell phone. Before I could give him the cell number, my phone died. He kept insisting he was going to call me back and he never did. I tried to call back again was irritated at this point because because I did not have a new card to input into your system to get to a Customer Service Rep. I had to wait another week and a half to get a replacement card. Your system would not allow me to speak with a live person without a card number. On XX/XX/XXXX, I finally received the card by mail ( card ending XXXX ). My mother activated it. We proceeded to try to get in contact with your company. To Re-explain the situation. This time I came in contact with a VERY rude individual. I was so upset I didnt even get her name. She put me on hold for about 50 minutes. I talked to a nice lady in the fraud department and she put me on hold so that she can document all the fraudulent charges. She was so polite and kept checking in on me, due to how long I was holding. She explained to me that there we NUMEROUS fraudulent charges. She advised me of the process. I would be receiving a letter in the mail shortly. The transactions needed to be written down for dispute. I can either mail documentation in, or fax it all in. She told me fax would be more convenient and quicker. They planned to do a provisional credit to my mothers account in the incorrect amount of {$24000.00}. Less than 24 hours later they reversed the credit. I called them again, questioning them on what took place. My mother was really upset because she thought this nightmare was over. And we continued to get the run around. I received a letter in the mail saying that there was conflict found during their investigation. They were unable to confirm fraudulent activity. This is incorrect. They tried to accuse me of having access of this card. This was VERY offensive to me. This card never left my mothers purse. I care for my mother 24 hours a day. I have XXXX kids and a XXXX of my own. We do not travel. Period. It is pretty obvious that a XXXX year old lady didnt XXXX to XXXX to charge her direct express account. Also, there were charges to a prison, and random charges that could not possibly be made by my Elderly mother. XX/XX/XXXX, I filed a police report with the XXXX Sherriffs station. The report was filed with Deputy XXXX. Report XXXX for grand theft ( fraud ). I was called once from the Deputy. I tried to reach them back and was not able to reach anyone since. XX/XX/XXXX another attempt to get this resolved. I got in contact with XXXX, who said he did not have a direct line but had a badge number XXXX. I was on hold for 45 minutes this time. XXXX was really helpful. He explained to me that the dispute was denied because the month of XXXX was not included in the documentation that I submitted. I sent in 16 pages with the dispute and it included every single fraudulent transaction. XXXX and I, once again combed through the transactions. He told me that the fraud department denied the claim because there was a notation that a in person transaction took place. While going through the statements he agreed that there were no in person transactions. He was puzzled and taken back. He told me that once a case is denied we can not appeal the decision. However, since XXXX was not included, he told us to try to re-submit for XXXX and they can possibly re-open the prior decision. Which, I realize was something he said to get me off the phone. He promised me that he would mail me paperwork for XXXX dispute. I have to this date, not received anything. He even told me that I needed to contact each merchant and investigate this on my own. As if I didnt have a life of my own to tend to. I begged him to give me a LIVE person to speak to in the fraud department. He said there was no one we can talk to. I asked if we could speak to the individual who denied the case. He continued to tell me there was no one. So, I asked for his supervisor, or anyone above him to assist me. He said that they would call me in the next few days. To this date, I have never received a call from XXXX supervisor. I never received a call from the Fraud department. My next step was to contact my congressman. I came in contact with the receptionist. They advised me that someone would call me in 2 days. If I didnt hear from them in two days. Keep trying. Still no response. Still getting absolutely no where. And no one cares! I was instructed to contact Federal Trade commission, I filed a complaint online with them on XX/XX/XXXX. On the same day we called XXXX to place a block and alert her report. From here, I was instructed to contact Consumer Financial Bureau. I got in touch with XXXX. XXXX was amazing and stated that its obvious fraud and gave me the steps to follow on filing a complaint. This is where I am today. During this WHOLE process we discovered that {$34000.00} was fraudulently stolen from my mother vs {$24000.00} that we originally from the beginning. Old Card number used for fraudulent activity is XXXX XXXX XXXX XXXX. Im just trying to understand why this was allowed? How can your company get away with this? Will it take me going to the media to get this resolved? My mother was a XXXX XXXX for 30 years. Her hard earned money was taken from her. You neglected to protect her funds. Any legal establishment would have let us know about large amounts being charged. Why didnt anyone stop this? PLEASE HELP ME GET THIS RESOLVED! Thank you in advance for all of your help. Please contact me if you have any further questions. I will attach any documentation requested. *******IF YOU REVIEW STATEMENTS YOU WILL FIND THAT MY MOTHER ONLY MAKES A FEW TRANSFERS A YEAR. IN XXXX SHE MADE ONLY TWO TRANSFERS. THEN FROM XXXX TO XXXX YOU WILL SEE RANDOM CHARGES FROM ALL OVER THE WORLD THAT COULD NOT POSSIBLY BE MADE BY HER******* PLEASE LOOK INTO THIS- IT'S OBVIOUS OF FRAUD.
04/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NV
  • 891XX
Web
My troubles started on XX/XX/2020 I went to the local store to check my balance at a ATM machine inside the store I only wanted to check my balance to see if my benefits had arrived they had it was {$780.00}, the store that I was in will give you {$20.00} up to {$20.00} back in cash I need it {$40.00} therefore I decided to purchase a few items 2 x my first purchase was 2 sparkling Waters at a dollar each week is {$2.00} and I asked the {$20.00} back, I use my card approve the amount of {$22.00} put in my PIN number and was approved, I'm still in the store is less than 10 minutes for my second purchase wake was a pack of cigarettes 1 malt liquor and some type of candy my total came to {$38.00} and some senses I approve them out put in my pin card and my purchase was declined I tried again and my purse was still declined, so I went back to the ATM machine that's in the store to inquire on my balance XXXX why we was denied or declined so I went out of the store to another store a couple of blocks away XXXX I tried to use my card on the ATM machine and it was declined stating that I temporarily did not make this transaction. I walked back to my apartment and discussed what happened to my money what's wrong with my card so I called direct Express and waited approximately 35 minutes before one of the agents came on the line the process in order to speak to an agent is 2 in your card number your PIN number your balance will be quoted and the last deposits that were made after which you have the option to use more services my option speak to a agent I don't remember which option I chose but I know it was one that led me to a agent, when the agent answered the phone I explained to him my problems, the agent responded by saying that my card had been blocked put on hold locked not by its agency but by MasterCard and that it would take a 24-hour. Of non-usage of the card before I was able remove the block with that was placed on my card I asked XXXX why would they put a block on my card he explained to me that using my card in the store twice to get money back looks like a fraudulent act of someone trying to get money off my card, I explained to the agent that there's nothing froglet fraudulent and me trying to get money off of my card he explained to me what it looks fraudulent to us I asked the agent is any way that you could get the lock off my card he explained that MasterCard is the one who put the lock on and that I would have to wait 24 hours from the last attempt made to withdraw funds off the card, I was unsatisfied with this so I called MasterCard, MasterCard answered the phone within a reasonable time 3 to 5 minutes, I explained to the agent the problems I was having and that direct Express conveyed to me that you that your company put a lock on my card, did I was speaking with explain to me the day do not do such actions with direct express that I would have to call back to direct Express, which I did and this person came on the phone 48 minutes later after I gone to the procedure did I explained earlier, I explained to the agent the problems I was having and that I spoke to MasterCard and that they could not and would not place a hold on my card, the agent explain to me that the card had no lock or hold on it and that I could use it. By the way each time that I called direct Express no matter what I entered to speak with an agent my car was always transferred to the fraud division ask to change my PIN and was referred to the floor division keep that in mind. I was somehow disconnected from the call and had to call back this time I wake I believe was 38 minutes before answer, after the agent answer the phone, I explained the problems I was having using my card and that I just talked to MasterCard and they explain to me that they would not put a hold on my card, the agent explain to me that my car does not have a lock or hold on it and that I should be able to use it and that I should go back to the store while she was on the phone to verify my usage of the card I would have to use the chip reader, so I walked back towards the store at which time my phone unbenounced and unaware that me had died because of low battery so I can turn you to the store and tried to ATM machine to see if I can get a balance I couldn't not, so I went back to my apartment, and call direct Express again after going to the procedure and waiting this time I believe for 48 minutes an agent came on I explained to the agent the problems I was having and that if I was able to talk to a supervisor after questioning me on my identity through questions and answers the agent inquired upon my account and explain to me that my card should work and that I should go back to the store and that he would hold on the phone until I went to the store to use my card and that I would have to use the chip reader so I went back to the XXXX purchase one item inserted my card in the chip reader and it would not be accepted the agent was still on the phone at the time and I'm explaining to him that the the chip reader would not accept the card, he insisted that it worked and that I should try again so we did the car did not work it was declined, the agent then explain it to me that something must be damaged or wrong with my chip and that he could send me another card I knew that would take at least three days expediently and that I would have to call pay for the cost, I explained that to the agent that I would have to wait 3 days and pay cost and why am I being penalized for something that they did by putting a lock on my card XXXX XXXX to waive the fees and send me another card, I asked if there was any other alternative so I might have getting my money right away he explained to me that I could go to the bank in the morning and use the banks chip reader and that I can get my money off the card so I did that in the morning around XXXX XXXX I left my apartment and got on the bus to go to the bank I used to bank machines or ATMs that of XXXX and that of XXXX XXXX in both cases actions were declined stating that temporarily this action can not be completed now it is the morning of XXXX XXXX so I go back to my apartment to call direct Express once again it is taking me this time 53 minutes before agent answer the phone I asked the agent if I can talk with a supervisor to explain the problems I've been having I never was directed in speaking to a supervisor instead the agent insisted that the card should work and that there was no no block or a hold on my cardon my card advise me to change my PIN and that I should be able to use my card, I explained to the agent that they had put a block on my card and I'm not able to use it the agent insisted that they had done no such thing and I should be able to use my card that I should first change the pin number I tried this and tried to 4use the card afterwards and the car was decline stating that that action temporary could not be completed try later my frustration was at a point a boiling over, I asked the agent to speak with a supervisor and was not granted the choice instead I was giving more XXXX in order to shorten the story and move on I had attempted 18 * speak with direct Express in this matter, with no resolution to the problem, so my next step was to call MasterCard explain the situation and see if I were able to get any assistance the agent answer the phone when the reasonable time at 3 or 5 minutes I explained to the agent the problems I was having, they can explain your Master card could not do much but referred me to a number that I could get through it at this time calling direct Express to try to talk to anyone was impossible after emptying my card number the proper way to explain to me did I should try later and hang up so the agent at MasterCard gave me another number to direct Express that I should try I tried the number accepting my card number and pin number and transferred me over to the fraud division I guess of direct Express, I spoke with the agent again of direct Express and explain to the age of the problem that I was happy the agent explain to me at this point did I need to send in documentation to verify that I am the person who is the cardholder, that did not sit well with me first of all it was costing me more time and I explained to the agent I should have to explain or verify my identity you have been using your method of answers and questions to identify me why now anyway to make a long story short they asked me to send a picture ID and some other documentation I did it add a protest and frustration they got to me back right away by email this site was usdirectexpress.com, I sent the documentation that they ask for at a protest and received a reply from them I also sent another letter to them out of protest of more documentation I also demanded {$1000.00} a day of them for siege it for everyday that my benefits were denied because of seizure of my card I think that's the Gest of it.
06/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NE
  • 68104
Web
On XX/XX/XXXX I was checking out at the grocery store when my Direct Express card was declined. I immediately checked on the app because I knew there were funds available, only to find several charges that I did not make accounting for over {$1700.00}! I immediately called the number on the back of my card and waited on hold for over XXXX hours! When they finally answered they closed my card and issued a new one, and I filed a dispute of all charges in question with the exception of the pending charges. I was informed that the pending charges would have to be disputed after they cleared the account and that they couldnt be stopped. I was assured that I would receive a full refund of all fraudulent charges after I filled out paperwork they were sending and an investigation was completed. While waiting for the paperwork and my new card to arrive, the pending charges cleared and I called back to dispute those as well. Unfortunately the first sign of trouble with this company was that I could not reach a person, but rather I received a message that my new card was on the way and to call back after my new card arrived. On XX/XX/XXXX the new card arrived along with the paperwork for the first dispute. I was able to call back and set up my new card, and only then was I able to get prompts to reach a person regarding reporting the charges that were originally pending. I was again assured that I would be receiving a refund after the paperwork for the second claim was received and investigated. I also noted that the paperwork said if I complete the paperwork within 10 business days, I would receive a provisional credit. For the first dispute the 10 days ended on XX/XX/XXXX, so I filled it out and mailed it on XX/XX/XXXX. I also faxed it on XX/XX/XXXX as an added layer of protection since it was so close to the 10 days being up. I called on XX/XX/XXXX to check on the status and I was told they hadnt received my documents. I was advised to re-fax them and also email them to ensure they got them in time. I did both of those, and called back on XX/XX/XXXX. Id like to note that every time I call it takes at minimum an hour to reach someone. On XX/XX/XXXX when I finally reached a representative, I was informed that my first claim was denied for lack of evidence. I had no idea this company expected me to investigate for them, but the representative advised me to call the companies where the charges were made and see if I could dig up any information. The first company I called was XXXX. There were several large charges from XXXX on my card that I did not make. In fact, I have a XXXX account, and I pay for XXXX XXXX subscription which gives free shipping and local delivery, and I pay annually for that service on my Direct Express card. My XXXX account shows my purchase history, and the fraudulent charges on my card are not on my XXXX account. One of the fraudulent charges was for a monthly XXXX subscription. Why in the world would I sign up for a second XXXX subscription on the same card? And why would I pay monthly for that when I already pay annually? This was the first obvious evidence. So then like I said, I called XXXX and interestingly they were able to pull up the charges with only the last 4 of my card number and the amount of each charge. From that information they were able to tell me who it was, what they charged, the persons email address, and where the orders were delivered. They were local orders from a store in XXXXXXXX XXXX I live in XXXX XXXX One order was for an XXXX computer. The other orders were for baby stuff like a car seat, baby bottles, pacifiers, baby wipes, formula etc, and for household cleaning supplies. I gathered all this information to be submitted as evidence. Next I called XXXX. There was almost {$200.00} in fraudulent charges to XXXX. The restaurants that the orders were from turned out to also be in XXXXXXXX XXXX! Clearly this person was having fun on my dime. Thankfully XXXX quickly realized the discrepancy as I am a customer of theirs in my city, and they issued a full refund. Next I called XXXX XXXXXXXX XXXX. There was a charge for over {$500.00} to XXXX XXXX XXXX on my card and I informed them that it was fraudulent and that thanks to XXXX I knew the name of the person who made the charge. They informed me they could not do anything without the social security number and account number of the person Well how would I know that, Im not the scammer! They told me to take it up with the bank. So next I called XXXX XXXX XXXX and was informed the same, that they can not do anything and to contact the bank. I continued to research the name XXXX gave me and found a XXXX page of a girl who lives in XXXX, has a baby, and has evidence of a bus pass scam right on her page. I screenshot that evidence as well. Then I went and submitted ALL of this evidence to Direct Express. I included written explanations of everything I have described here, screenshots of my XXXX account with all of my valid transactions since the beginning of XXXX, well before the fraud started, screenshots of the XXXX profile I found including the bus pass scam post and showing that this person has a baby, a detailed list of the transactions from XXXX and what was purchased literally everything I gathered I included. I also submitted a police report. When I first called Direct Express about this I was asked if I had filed a police report. This was literally an hour after I had discovered the issue late on a Friday night, so I had not filed a police report. When I told them I had not filed a police report I asked them if I needed to and the representative told me it wasnt necessary, so I didnt. When I filed the second claim, they asked again and I again asked if it was necessary and they said no. Then at a later time when I was calling to check the status of my claim and told it was denied, the representative suggested it might be a good idea to file a police report and submit the police report as evidence. All of the conflicting information is unprofessional and extremely frustrating. They should know the right answers, they deal with this everyday, this is the first time Ive ever dealt with something like this. In all I have spent over XXXX hours on the phone with hold times at Direct Express and calling other companies to gather evidence, and Ive gotten no-where. I have requested a phone call from the investigators to get an explanation of their decision and to plead my case, but I have yet to hear back. I am only asking for them to do what is right. I want them to properly investigate this and charge the person responsible. Ive even made it clear several times that I will help in any way I can to bring them to justice. Im an honest person and I dont deserve this. I fact, there was even two more changes on my first claim that at first I didnt recognize and I wracked my brain trying to figure out what they were since they were from a neighboring town to mine and the rest of the charges werent from anywhere near me. I finally realized that those two charges were actually my own charges and asked them to remove those from the dispute because I only want refunded for actual fraudulent charges. If I was a scammer like the person who did this, I obviously would not have reported that. From my perspective this company is a sham and its a shame our government has contracted with them. Through my research trying to resolve this, I found that there are countless other claims for this exact type of fraudulent activity on Direct Express dating back several years, and the company rarely makes it right with cardholders. It is clear that the cards are compromised and susceptible to scammers, and Direct Express knows this but doesnt do anything about it. Its very sad because these cards are for XXXX, XXXX and veterans who depend on this money to scrape by as it is. I wan a full refund for these fraudulent charges as it is clear and all my evidence supports the fact that I did not approve or authorize any of the fraudulent charges! Here is a full list of the fraudulent charges and dates of the charges : XX/XX/XXXX : XXXX {$75.00} XX/XX/XXXX : XXXX XXXX XXXX {$60.00} XX/XX/XXXX : XXXX {$38.00} XX/XX/XXXX : XXXX {$35.00} XX/XX/XXXX : XXXX {$47.00} XX/XX/XXXX : XXXX {$10.00} XX/XX/XXXX : XXXX {$170.00} XX/XX/XXXX : XXXX {$7.00} XX/XX/XXXX : XXXX {$10.00} XX/XX/XXXX : XXXX {$56.00} XX/XX/XXXX : XXXX {$7.00} XX/XX/XXXX : XXXX XXXX XXXX {$80.00} XX/XX/XXXX : XXXX {$59.00} XX/XX/XXXX XXXX XXXX XXXX ( XXXX ) {$12.00} XX/XX/XXXX : XXXX {$25.00} XX/XX/XXXX : XXXX {$170.00} XX/XX/XXXX XXXX XXXX {$510.00} XX/XX/XXXX : XXXX {$15.00} XX/XX/XXXX XXXX XXXX {$300.00} XX/XX/XXXX XXXX XXXX XXXX TOTAL : {$1700.00} XXXX did refund my account for those charges equaling {$190.00}, so I am asking for a refund for the remaining {$1500.00}.
08/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 60620
Web
Now comes Complainant myself complaining against XXXX it's associates, third party building straw people for fried if a violation of the consumer protection act if a violation of the fair debit building act, against the XXXX XXXX in a sense but we'll focus on XXXX who retaliated after going to the attorney general the other day & thread me on the call which was documented to the federal and other separate civil rights bureaus that it would be dealing with me & I quote those words once I went to the attorney general 's office which I've already done or once those investigations have formulated the reconnaissance and the proof against XXXX is simple XXXX owes approximately {$9.00} four times the fall off pre-authorization whole amounts have not come out of the account today that has been reported to the worthless Bank who have done nothing but hung up the phone on me and taking my social security number and said that the computers have crashed well anyway through the periods of XXXX the XXXX to the present date 2023 I was unlawfully with no consent on canceled orders which is covered under the fair billing act charged a total of {$160.00} Plus an additional amount of XXXX something dollars around XXXX or {$23.00} for some toys that never came that was rare and potentially was stolen by the XXXX department employees but nevertheless XXXX XXXX XXXX and I am exempt from having my money stolen conversion against me also see XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and other cases that prohibit conversion by third parties which is defined as an indefinite period of time of taking money from me and not returning it I was promised by XXXX and the money within these 10 days going on 10 days we have a less than three days left there has been little to no effort by XXXX to refund something that I have not received anything for but yet have been billed on card ending XXXX I command my money be refunded proof I was charged is attached XXXX XXXX XXXX Order date : Sun, XX/XX/2023 Order number : XXXX Some items were canceled Hi XXXX, We got your request and canceled some items from your order for you. You wont be charged for these items. View the cancellation overview in your order details. View order details Some things to know : You can always reorder items again through your order details. You may see a temporary hold on your card, but your bank should release it within 10 business days. Thanks for shopping with us, XXXX XXXX Have questions? Visit our Help Center Temporary hold card image XXXX ending in XXXX {$73.00} Released within 10 business days 35 items canceled Sold by XXXX item image XXXX XXXX Complete XX/XX/XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX Order date : Mon, XX/XX/2023 Order number : XXXX Your order was canceled Hi XXXX, We got your request and canceled your order for you. You wont be charged for these items. View the cancellation overview in your order details. View order details Some things to know : You can always reorder items again through your order details. You may see a temporary hold on your card, but your bank should release it within 10 business days. Thanks for shopping with us, XXXX XXXX Have questions? Visit our XXXX XXXX XXXX hold card image XXXX ending in XXXX {$66.00} Released within 10 business changed by {$9.00} since it was placed, so well refund the difference. XXXX XXXX, 2023 Sold by XXXX item XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Action Figure Qty : XXXX item image XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX owes {$9.00} cent four times plus XXXX XXXX $ + {$100.00} cent. which equals {$160.00} $ plus the XXXX comics cost of The bank is equally as guilty because it is guilty of making me pay for something that is over {$50.00} that I was protected from paying under the consumer protection act none of the fair billing act I shouldn't have to play these prices well anyway you see how it plays out they also guilty of conversion and debt collection they legally and they threatened me with a coer s i o n About how " THEYD BE HANDLING ME, WHEN ATTORNEY GENERAL COMPLAINTS GOT UNDER WAY '' N HUNG UP CELL CALL N MY FACE DAY BEFORE XXXX. ALSO XXXX ALSO CONS, BAIT N SWITCHES LIES '' ABOUT LIKE XXXX RESOLVE IT N NOT.. XXXX XXXX page Order date : Sat, XX/XX/2023 Order number : XXXX Your order was canceled due to unusual activity Hi XXXX, We're sorry, we canceled your recent order for your protection because it was flagged by our credit and fraud team. You won't be charged for this order. Reorder your items Some things to know : You can always reorder items again through your order details. You may see a temporary hold on your card, but your bank should release it within 10 business days. Thanks for shopping with us, XXXX XXXX Have questions? Learn more in our Help Center Temporary hold card image XXXX ending in XXXX {$22.00} Released within 10 business days 1 item canceled Sold by XXXX item image XXXX XXXX Keyboard, Ultra-Slim Wireless Keyboard Quiet Portable Design with Built-in Rechargeable Battery for XXXX, XXXX, XXXX, XXXX and XXXX XXXX and Above XXXX XXXX XXXX XXXX Qty : XXXX {$12.00} Shop anywhere with the XXXX app Get it on XXXX XXXX Download on the App Store Questions? Visit our Help Center XXXX XXXX XXXX XXXX XXXX XXXX protects your security and privacy. We will never ask for personal information ( such as passwords or credit card numbers ) in an email. If you receive such a request, please do not respond. Learn more about online safety and see our Privacy Policy. Please do not reply to this email. This mailbox is not monitored. 2023 XXXX. All rights reserved. Ill be going back to XXXX, attorney general office n feds on y'all no FRAYD here XXXX XXXX quoted text XXXX XXXX XXXX Order date : Sun, XX/XX/2023 Order number : XXXX Some items were canceled Hi XXXX, We got your request and canceled some items from your order for you. You wont be charged for these items. View the cancellation overview in your order details. View order details Some things to know : You can always reorder items again through your order details. You may see a temporary hold on your card, but your bank should release it within 10 business days. Thanks for shopping with us, XXXX XXXX Have questions? Visit our Help Center Temporary hold card image XXXX ending in XXXX {$73.00} Released within XXXX business days XXXX items canceled Sold by XXXX item image XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Buttermilk, XXXX XXXX XXXX : XXXX item image XXXX Toaster Strudel Pastries, XXXX XXXX XXXX XXXX, XXXX ct, XXXX XXXX XXXX : XXXX item image XXXX Toaster Strudel Pastries, XXXX, XXXX ct, XXXX XXXX XXXX : XXXX item image XXXX Cristal Ballpoint Pens, XXXX, XXXX Pack, XXXX mm Qty : XXXX See all items Shop anywhere with the XXXX app Get it on XXXX XXXX Download on the App Store Questions? Visit our Help Center XXXX XXXX XXXX XXXX XXXX XXXX protects your security and privacy. We will never ask for personal information ( such as passwords or credit card numbers ) in an email. If you receive such a request, please do not respond. Learn more about online safety and see our Privacy Policy. Please do not reply to this email. This mailbox is not monitored. 2023 XXXX. All rights reserved. Error Icon Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive mail. The response from the remote server was : XXXX XXXX XXXX... User Unknown Show quoted text
05/29/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 94806
Web Older American
I wrote the following to the Defendant Company " Direct Express '', dba, Comerica Bank. XXXX XXXX XXXX XXXX XXXX XXXX I XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, California XXXX, United States of America Ph. XXXX ( XXXX ) XXXX Email : XXXX XXXX TO : XXXX ( XXXX ) XXXX Hardcopy to Follow Page XXXX of XXXX XX/XX/XXXX Direct Express Master Card XXXX XXXX XXXX XXXX XXXX, Texas XXXX XXXX : Dispute of Fraudulent Transactions on Account Number : XXXX XXXX XXXX XXXX Dear Madam/Sir : This is to confirm that on XX/XX/XXXX, I notified your company that I am a victim of identity theft or a victim of your companys computer accounting system being hacked, and that I requested that you remove all fraudulent charges from my account and close said account, i.e., account number : XXXX XXXX XXXX XXXX. I made this request over the telephone with XXXX, your companys representative. I subsequently made a similar demand to another employee by the name of XXXX in order to dispute fraudulent charges made against the account. In fact, one alarming charge took place on the same day as my call to your company, i.e., XX/XX/XXXX, and had not gone through as it was according to XXXX still pending. Notwithstanding the fact that I properly identified myself to XXXX, he informed me that the company had to let the fraudulent transaction go through any way! There were several other charges made that were fraudulent as well. XXXX only confirmed the ten transactions that your companys computer automated services had quoted over the telephone. He stated that he could not inform me of any previous transactions for XXXX of this year nor could he inform me of transactions for XXXX. He stated that he would be sending me a print-out of the previous transactions and that I would be receiving them within five days or so. He failed to inform me that I could have went online to review both XXXX and XXXX transactions so as to not waste valuable time. I was informed about this availability by another employee by the name of XXXX on XX/XX/XXXX. I had received the new replacement credit card the night before, on XX/XX/XXXX. The following morning after activating the new card, I called to see if someone else could help with identifying the earlier transactions so that I could start the complaint and/or dispute process as soon as possible. The Claim Number given to me for this complaint is : XXXX. Based upon information obtained from XXXX, it was determined that the fraudulent activity appear to have occurred outside California, as well as in another country. Therefore, I filed a complaint with the Federal Bureau of Investigation ( FBI ). I spoke with a professional staff person by the name of Ms. XXXX. She advised me to also file a complaint with the United States Secret Service. Thus, I subsequently spoke with a Ms. XXXX XXXX of the service. Thereafter, I filed a complaint with the Federal Trade Commission. I spoke to Ms. XXXX thereof. Thereafter, I contacted XXXX XXXX, one of the credit-report companies which is obligated to notify the other two credit-report companies, for credit alert purposes. My Reference Number is XXXX. The fraudulent transactions took place between XX/XX/XXXX and XX/XX/XXXX. I have another Master Card Account with Direct Express. On the other account, I receive a text alert immediately following any transaction regardless of how small or large the transaction may be, in order to confirm that it is me making the transaction. On the account in question, I did not receive a text or email regarding the same. Direct Express charged another {$13.00} to close the account and send me a new credit card. Fraudulent charges for XXXX of XXXX took place on the XX/XX/XXXXand XX/XX/XXXXfor {$60.00} and {$12.00}, respectively. The vendors cited were XXXX XXXX XXXX, of XXXX, XXXX, and XXXX, respectively. Fraudulent charges from a company called XXXX XXXX XXXX , XXXX., in Delaware, with a XXXX California telephone number of ( XXXX ) XXXX, which is inoperable, charged {$1.00} twelve ( 12 ) times on XX/XX/XXXX ; another charge of {$6.00} on XX/XX/XXXX ; another charge of {$1.00} five ( 5 ) times on XX/XX/XXXX ; another charge of {$6.00} four ( 4 ) times on XX/XX/XXXX ; another charges of {$1.00} eight ( 8 ) times on XX/XX/XXXX ; and yet another charge of {$6.00} three ( 3 ) times on XX/XX/XXXX. Fraudulent charges of {$180.00} were made again, by XXXX XXXX XXXX, located in XXXX XXXX, on XX/XX/XXXX. Another fraudulent charge of {$.00}, was made by XXXX on XX/XX/XXXX. XXXX XXXX, XXXX. of Delaware, made another charge of {$1.00}, eight ( 8 ) times on XX/XX/XXXX. A company listed as XXXX XXXX XXXX, of XXXX XXXX, XXXX made a charge of {$140.00}. The total amount fraudulently charged is {$500.00}. It should be obvious that I did not make any of the charges made in XXXX since I do not have a passport. Furthermore, on XX/XX/XXXX the day the last XXXX transaction was taking place, I was calling from California. With regard to the charges made to XXXX XXXX, XXXX, with a XXXX California telephone number which is not operable, it appears that this is originally a foreign corporation based in XXXX, XXXX. Its XXXX XXXX XXXX is a XXXX XXXX. The CEO is XXXX He. According to the Secretary of State for Delaware XXXX XXXX, XXXX is registered there. Likewise, Californias Secretary of State also has them registered here. However, the telephone number listed on Direct Express transaction list is incorrect or an inoperable number. Moreover, I have not used the Direct Express Credit Card during the entire month of XXXX of XXXX. Thus, none of the charges made were made by me. Thus, the charge made on XX/XX/XXXX to XXXX could not have been made by me. Likewise, if the charge of XX/XX/XXXX is false the charge made on XX/XX/XXXX to XXXX is likewise false. When looking at my pattern and practice for all of the previous months, the first vendors patronized each month are XXXX and XXXX, once in a while coupled with XXXX. After these vendors, I may shop at other locations. When looking at this month, i.e., XXXX of XXXX, I have not shopped at either XXXX or XXXX and as such have not shopped anywhere as of yet. I would appreciate Direct Express replacing the full amount on to the new card immediately. Sincerely, XXXX XXXX XXXX/brm Enclosures A : /XXXX XXXX Credit Card Dispute Claim On XX/XX/XXXX, via the telephone the defendant notified me that they were not going to refund all of the money that they had stolen out of my account. I learned that they have been responsible for approximately {$500000.00} from other customers in XXXX alone. Senator XXXX XXXX has already investigated and prepared a report on them. The new or replacement credit card/ATM account number given me is XXXX XXXX XXXX XXXX.
10/18/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Trouble accessing funds in your mobile or digital wallet
  • TX
  • XXXXX
Web Servicemember
I am trying to transfer my XXXX funds from Direct Express to my financial institution. Direct Express requires that you send your confidential information by standard unencrypted email. I asked if they would take a fax ( they said No - photo ID must be in XXXX ). I tried to send this info using secure email ( XXXX and XXXX Mail ) but they said if the information requires a passphrase or is not standard email attachment, then they will not process it. I sent the information on Monday XX/XX/XXXX. Their reply email says it will be processed in XXXX business hours. I called today and they said they could not process the faxes or the secure emails that I sent on Monday ( XXXX faxes and XXXX emails ) because I did not send the information as standard email attachments. They denied my request to ACH transfer my benefit funds to my bank. A banker friend helped me write the following : XX/XX/XXXX Dear Sirs : It has come to my attention that the service provider for the XXXX Direct Express MasterCard program may be exposing the confidential non-public information ( NPI ) ) of cardholders and government benefit recipients unnecessarily in violation of federal and state information security guidelines, regulations, statutes, and possibly XXXX PCI DSS standards. It is unclear at this point who operates these cardholder services ; it may be Comerica Bank, N.A. or their money service business vendor, possibly i2c, Inc., or Conduent Corporation. The Direct Express program appears to be managed by the Fiscal Bureau of the Department of The Treasury. Comerica Bank is regulated by the Federal Reserve Bank of Dallas , Federal Deposit Insurance Corporation, and the Texas Department of Banking. Additionally, your organization, the Consumer Financial Protection Bureau, along with the Federal Trade Commission, MasterCard International, and Office of the Inspector General for the Department of the Treasury may have jurisdiction or oversight responsibilities depending on the specific operations of this program. My concern is Direct Expresss method of communicating and exchanging information with consumers for facilitating transactions and authenticating its customers. The website http : //web.usdirectexpress.com/ does not provide for any means of contact other than by telephone. For example, to initiate an ACH transfer from a cardholders account to a demand deposit account with another financial institution, the account holder is instructed to attach to a standard email, unredacted copies of the cardholders state photograph identification card ( such as a drivers license ) and a copy of their statement that includes their name, address, institution routing and account number information. The account information must include the full account number and routing number, unredacted. Direct Express prohibits this information from being faxed as their internal policies require a XXXX photo ID. They do not offer a secure portal for uploading information. My friend attempted to share information with them using an encryption service ( like XXXX, XXXX, etc. ) and they stated that if a password was required to access the file, then it would not be processed. Only standard email attachments are acceptable. They document some of their policies on their website at XXXX XXXX XXXX. Their website is cobranded with Comerica and their terms of use and privacy policy reference Comerica Banks policies ( XXXX XXXX XXXX XXXX XXXX XXXX ). Federal laws, regulations, and standards would appear to prohibit a financial institution from requiring consumers to send non-public information like their state issued photo ID card and financial institutional account information by standard unencrypted email. In fact, Comerica Banks consumer E-Mail Practices page ( XXXX XXXX XXXX ) states that " Comerica is committed to safeguarding the privacy of your personal information. Comerica will never request personal information ( e.g., Social Security number, account numbers, user IDs or passwords ) via e-mail. '' It would seem that financial institutions and their service providers are required to safeguard customer information, limit access & usage of customer information, and develop policies and procedures to safeguard such information ( Section 501 ( b ) of the Gramm Leach Bliley Act, also known as the Financial Services Modernization Act of 1999 ( P.L. 106-102, 113 Stat.1338 and codified as 15 USC 6801 ( b ) ) ). Several regulatory agencies have promulgated information security regulations, and the Federal Financial Institutions Examination Council has published interagency guidelines for information security standards. Applicable federal guidelines that may apply include the FFIECs Interagency Guidelines Establishing Information Security Standards, 16 CFR 314 ( Federal Trade Commission ), 12 CFR 208.61 and Appendices D-1 & D-2 to Part 208, as supplemented ( FRS ). 12 CFR 1016 ( CFPB ), and Parts 364 & 332 of CFR Title 12 ( FDIC ). Additionally, XXXX requires its merchants and service providers to safeguard cardholder confidential information and comply with Payment Card Industry Data Security Standards. These standards may include requirements to protect cardholder data with strong cryptography during transmission over open public networks as well as develop organizational policies and programs supporting cardholder information security. They may also restrict access to cardholder confidential non-public information on a need-to-know basis. Open unencrypted email sent to a general email address would not appear to limit access to such information on such a basis. Texas banking and business laws require businesses to protect against data breaches via electronic information systems and financial institutions to adhere with federal information security standards. I believe that it would be in the best interest of federal benefit recipients and Direct Express consumers if this program either allowed consumers to upload confidential information through a secure site or developed an encrypted email system that would allow cardholders to securely share their XXXX information with Direct Express.
01/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • SC
  • 29223
Web
On XX/XX/XXXX there are 3 charges appearing on m statement for {$200.00} each on my bank debit card. I contacted the bank to confirm my balance, in which was off by this 3 cg=harges in the total of {$600.00}. than I actually walked to XXXX located at XXXX XXXX XXXX, Florida, while I was still residing near by. I spoke with a customer service manager, by the name of XXXX, I think it her name was, shei explained the situations to her, than she contacte the product owner company XXXX store to see, how XXXX can refund me. the manager from XXXX store told her, while on the speaker, for me to hear the conversation, told the customer service manager at XXXX, that the product is not longer XXXX, since XXXX purchased these items from them, it belongs to XXXX XXXX, therefore, XXXX is supposed to refund me back the {$600.00} for these unauthorized charges. from there, XXXX, reached out to " XXXX '', THE FLOOR STORE MANAGER, told her what XXXX store Manager just said, and then, she put the XXXX store manager on speaker again, to repeat what she had just said above to the Store Manager, " XXXX '', herself. she told her that they, meaning XXXX has to refund me back, since XXXX is the owner of these products, bought from, NO LONGER XXXX RESPONSIBILITIES TO ANY REFUNDS TO XXXX CUSTOMERS. XXXX, then, said to me okay, she will contact my bank with me in her office, to refund back the total of {$600.00} to my debit master card. In her office, she made the call to DIRECT EXPRESS/ISSUED BANK : COMERICA. WITH LONG HOLD TIME OF MORE THAN 45 MINS, while she was on hold, I needed to use the ladies room. five minutes later, when I walked back to her office, she told me the followings : '' I JUST SPOKE WITH SOMEONE FROM YOUR BANK, EXPLAINED THE ISSUE, AND TOLD THEM, THAT I NEEDED THEM TO REVERSE THE CHARGES OF {$600.00}, FOR THE 3 {$200.00} PURCHASE FOR XXXX, INORDER FOR ME TO PUT THE CREDITS BACK TO YOUR CARD. MENAWHILE, SHE SUGGESTED, THAT I ALSO FILE A CLAIM WITHTHE BANK, AS WELL. AND TO LET HER KNOW WHAT THEY TOLD ME '', SO, I DID FILE WITH MY BANK, ONLY TO BE given the run around, with submitting a letter via fax, with receipts for thee unauthorized charges, in which I got copies from the store on the same day I approached the store in person. Than a week later my bank denied my claim, and referred me back to XXXX. I contacted XXXX again, spoke with XXXX, again, and again she told me that they have not received any communications from my bank, and to tell them that, they need these charges reversed, again. and Again, I contacted my bank, spoke to lower level representative to higher management in the closed dispute department, only to be told, that XXXX needs to reverse these charges themselves, since its a merchant vendor, customer agreement, in which I have never heard any Banker denying a claim based on that reasons, alone, and sent me back and forth to XXXX, meanwhile XXXX sending me back to the bank. This saga has been going on since XX/XX/2020, and continues to. the bank refuses to put my money back into my account, because, they are saying that, XXXX needs to put the refund through, while XXXX is saying the exact reverse, needing and still waiting on the bank to do a Reversal of charges back to them, in order to refund back the {$600.00}, back to my debit cards. Between the two, I have made at least 50 phone calls, and have approached the merchant several times in person, and tons of phone calls to XXXX, and made an attempt to contact the corporate office, in which not one of the employers at customer service now the phone number, that I can call. this is the most unprofessional companies in which, I never dreamed with would go through so much stress, XXXX, and difficulties to get what's rightfully mines from their errors. NOT ONLY THAT, BUT THE STORE ITEMS WERE ALREADY DAMAGES, REDEEMED, AND THE STORE MANAGER, HERSELF SHOWED ME HOW THEY HAVE PROBLEMS WITH THESE ITEMS, FRUAD ACTIVITIES WITH THEM, AND SHE HAD THE CUSTOMER MANAGER PULLED ALL OF THEM, OFF THE SHELVES, AND STARTED TO GO THROUGH THEM, SHOWING ME HOW THE ACTIVITY TOOK PLACE, AND SAID IN FRONT OF TH ECUSTOMER SERVICE MANAGER AND MYSELF, WHILE IN HER OFFICE TO PULL ALL OF THEM OFF THE SHELF, AND THAT THEY WILL NO LONGER BE SELLING THEM IN THAT STORE LOCATION. ALL OF A SUDDEN, LAST WEEK, SHE STARTED TO SORT OF SWITCHNG HER WORDS ON ME, AS WELL. I ALSO CALLED, AND ASKED FOR THE STORE MANAGER, SHE CAME ON THE PHONE, AND TOLD ME, THE SAME THINGS, THAT THE BANK HAS TO REVERSE THESE CHARGES, AND THAT THE STORE MANAGER WILL NOT BE IN FOR THE NEXT WEEK, AND HE ARRIVES, SHE WILL HAVE HIM OR HER CALL ME. YET, SHE HERSELF DOES NOT RETURN PHONE CALLS, NEARLY COME TO THE PHONE, LEAVING ME HOPELESS, THAT, THE STORE MANAGER WILL EVER CALL, AS WELL. I REFUSE TO LOSE {$600.00}, BECAUSE MY BANK IS NOT FOLLOIWNG THE CORRECT PORTOCOLS IN ASSISTING ME GETTING MY MONEY BANK, WHEN THEY ARE THE BANK WHO RECEIVES MY FUNDS EVERY MONTH, NEVER HAVE I SEEN A BANK THAT DOES NOT HELP A CUSTOMER IN THIS SITUATION, AT AL. IT ALL FEELS, AND SOUNDS VERY FOREIGN, UNPROFESSIONAL, AND NO ONE KNOWS WHAT TO DO, NOR HAVE THEY EVER CONTACTED THE MERCHANT, TOLD ME, BY SEVERAL REPRESENTATIVES, THAT, THEY DO NOT CONTACT THE MERCHANT. IN MY OPIONION, HOW DO THEY RESOLVES ISSUES, SUCH AS THIS WITHOUT CONTACTING THE MERCHANT, WHO HAS BEEN WAITING SEVERAL WEEKS FOR THEM TO REVERSE THE CHARGRES, IN ORDER FOR ME TO BE REFUNDED. I HONESTLY, DO NOT UNDERSTAND THEIR PROCESS, AN DHOW THEY CONTINUE TO EXIST IN BUSINESS. THE SAME GOES FOR XXXX, AS WELL. FROM THE BEINNING, I REQUESTED TO SIMPLY BE REFUNDED, YET, " XXXX '', SAID, THE BANK NEEDS TO DO A REVERSAL OF CHARGES, FIRST. I AM CONFUSED BY BOTH ENDS.
11/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 60620
Web
This company is direct Express '' XXXX XXXX, PLAINTIFF VS DIRECT EXPRESS, XXXX, ET.AL DEFENDANTS. COMPLAINTS AT LAW NOW COMES THE PLANE OF, XXXX XXXX XXXX XXXX XXXX, COMPLAINING AGAINST THE DEFENDERS DIRECT EXPRESS, XXXX AND WHOEVER THEIR XXXX XXXX XXXX BE WHO HAVE VIOLATED THE XXXX XXXX EXCHANGE AND XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND WHO HAVE VIOLATED A FIDUCIARY RELATIONSHIP AND STOLEN USURPED AND SHOWN NEGLIGENCE AGAINST MY ACCOUNT FOR {$99.00} ALMOST EVERY MONTH I'LL TURN AROUND I ORDER SOME FOOD AND ALL OF A SUDDEN THIS BANK STARTS TO LET MONEY BE STOLEN AND TAKEN WITHOUT AUTHORITY WITHOUT PLAY BY PLAY COMPLIANCE WITHOUT, A AFFIXED, OR COPY OF THE SIGNATURE, OR ANY IDEA OR ANY PROOF ATTACHED THAT YOU KNOW I AGREE AS A XXXX XXXX XXXX TO PAY {$99.00} TO A GROCERY STORE WHEN I WAS JUST ORDERING FOOD AND I DIDN'T MEAN TO PAY ANYTHING EXTRA EXCEPT FOR THE XXXX XXXX XXXX XXXX FOOD THAT THEY LISTED FALSELY THEY HAD THAT THEY ACTUALLY DIDN'T EVEN HAVE COUNT XXXX. DEBT COLLECTION CODE VIOLATIONS UNDER TITLE XXXX SPOLLATION OF EVIDENCE, AND ALSO XXXX XXXX, AND XXXX, AND SECTION XXXX, XXXX, ALL SECTIONS THAT ARE PROHIBITED REGARDING TO COLLECTING THE DEBT AND INVOKING HARM ON THE CONSUMER IN ILLINOIS, AND TO REDRESS, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OPERATE ON THE XXXX OF LAW IN IT THAT THEY SUPPORT FALSELY TO BE A FIDUCIARY WITH MY BEST INTEREST IN MIND AND THEY ARE INJURING ME IN EVERY INSTANCE IN A NON DELEGATABLE WAY WHERE THE RESPONSIBILITY OF MY MONEY TO REMAIN IN THEIR POSSESSION HAS INCOMPETENTLY WITH IGNORANCE GROTES IGNORANCE IN ATTENTION THIS HONESTY BY DIRECT EXPRESS THEY HAVE ASSISTED THIRD PARTIES AND STEALING, AND MALPRACTICING COMING INTENTIONALLY AND INADVERTENTLY MY FUNDS FOR THIRD PERSON RISKING MY ECONOMICAL HARDSHIP IN STARVATION TO DATE I HAVEN'T EATEN {$100.00} LESS OF FOOD BECAUSE OF XXXX XXXX XXXX XXXX PEOPLE THEY ARE IMPRACTICAL THEY ARE TO BE SUBJECTED TO DISCIPLINE FOR FAILURE TO SAFEGUARD THE PUBLIC AND MAINTAINING INTEGRITY REGARDING THE LEGAL PROFESSION AND SAFEGUARDING XXXX XXXX XXXX XXXX XXXX XXXX XXXX OF XXXX XXXX XXXX AND PEOPLE ON XXXX I NEVER AND THEY HAVE NEVER XXXX HAS XXXX EVER DIVULGED OR DISCLOSED ANY PROOF ANY ID COPIES ANY SIGNATURES OF XXXX XXXX XXXX XXXX XXXX THAT I HAD AGREED TO PAY {$99.00} TO ANYONE YESTERDAY I CALLED TALKED TO AN XXXX XXXXXXXX GUY AND WAS DISRESPECTED OVER TALKED AND THREATENED, AND XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND AS SOON AS THEY REMOVE THAT XXXX SCAM XXXX XXXX XXXX XXXX XXXXXXXX XXXX SO I CAN LITIGATE AGAINST THEM I WILL BE SUING AND LITIGATING AGAINST DIRECT EXPRESS AND AGAINST XXXX AND EVERYONE ELSE EVEN THE UNITED STATES OF AMERICA FOR UNAUTHORIZED USE OF A PERSON 'S FUNDS INCLUDING STEALING AND ALSO UNAUTHORIZED TEMPORARY USE FOR THEIR OWN PURPOSE AND THEIR OWN PERSONAL BENEFIT BY DIRECT EXPRESS YES THERE MUST BE ACTION TAKEN AGAINST THIS COMPANY CONVERSION IS A COMMON-LAW TOWARD IN ILLINOIS AND XXXX UNAUTHORIZED ACTION THAT DEPRIVES A MAN OF HIS PROPERTY EVEN INDEFINITELY A FOR AN INDEFINITE PERIOD OF TIME IS CONVERSION XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ILLINOIS XXXX XXXX XXXX I HAVE YOU MENTIONED THAT THIS ISN'T THE FIRST TIME THAT WE'VE COME AROUND THE XXXX WITH THIS COMPANY DIRECT EXPRESS AND XXXX CFPB WHERE I HAVE REPORTED AND DOCUMENTED THAT THESE JOB XXXX LET THEM DO THIS TO ME ONCE BEFORE ON OTHER CARDS XXXX, YOU KNOW XXXX ENDING CARD NOT BEEN A SLEW OF OTHERS I DON'T EVEN KNOW HOW LONG XXXX THIS YEAR HAS BEEN STEALING {$100.00} OUT OF MY ACCOUNT THE CHRONOLOGICAL COMPUTER RECORDS AND THE SUBSIDIARY LEDGER OF DIRECT EXPRESS XXXX XXXX HELP THE FEDERAL GOVERNMENT ASCERTAIN HOW LONG THIS HAS BEEN GOING ON AND INAPPROPRIATE MANNER NEVERTHELESS BECAUSE OF MY NEGATIVE BALANCE THIS IS A SIGN OF XXXX AND ALL MONEY XXXX WAS TO BE HELD IN THE MATTER FOR ME AND MY TRUST AND MY BENEFICIARY I DID NOT ENDORSE NOR DID I AGREE OR SIGN OR AUTHORIZE {$99.00} TO COME OUT ON XX/XX/XXXX TO XX/XX/XXXX WE DON'T EVEN KNOW THE CORRECT DAY XXXX THE XXXX XXXX IS SO DISHONEST THEY'VE PROBABLY XXXX EVIDENCE AND XXXX EVIDENCE AND EVEN XXXX ABOUT THAT BUT ON THE DOCUMENTS THAT I SENT INTO THEM THE OTHER DAY THEY PUT DOWN THAT IT WAS XX/XX/XXXX OR XX/XX/XXXX BUT WHEN I CALLED IN THEY SAID XX/XX/XXXX THE MONEY WAS TAKEN OUT A VIOLATED THEIR DUTY TO ME AND THE XXXX GOVERNMENT XXXX REFERS TO US TREASURY XXXX AND OBLIGATIONS ISSUED BY OUR GUARANTEE THAT'S TO THE PRINCIPAL AND INTEREST BY ANY XXXX XXXX UNITED STATES XXXX XXXX XXXX THIS COMPANY IS VIOLATING THE XXXX XXXX XXXX REGISTERED UNDER THE INVESTMENT COMPANY AFTER XXXX THAT'S WHY THEY'RE USING XXXX XXXX XXXX AND DIFFERENT LOCATIONS THEY'RE VIOLATING THE REGULATIONS UNDER XXXX, THE CAPABILITY AND THEY SUB-HAZARD HANDLING OF FUNDS OF XXXX XXXX XXXX ALL OVER THE WORLD AND INSTANCES LIKE THIS AND AND OTHER SIGNIFICANT DELAYS ON RELEVANT TRANSACTIONS IT'S A SERIOUS OFFENSE BY THE FEDERAL GOVERNMENT IN XXXX UNDER XXXX CFPB XXXX AND SOME KIND OF ACTION MUST BE TAKEN AGAINST THE COLD MINGLING AND AGAINST THE GROTES A PROFESSIONALISM OR DIRECT EXPRESS AND XXXX RIGHT AWAY I FOUND MYSELF IN THESE ERA OF MISCALCULATIONS I FOUND MYSELF WILL COMPOUNDED PROBLEMS AND FAILURE OF THIS FINANCIAL BANK INSTITUTION TO CORRECT THESE ERRORS AND ALTERATIONS AND YET AGAIN THEY HAVE COMPOUNDED PROBLEMS AGAINST ME AND REFUSE TO GIVE UP THE RETAINED IT RECORDS AND LEGENDS ETC TO BACK UP MY CLAIM WELL THEY HAVE TO GIVE IT TO THE CFPB RIGHT NOW THEY CAN'T WITHHOLD IT MY INCOME IS FIXED AND I WAS EXEMPT FROM SUCH SAID {$99.00} THAT CAME OUT MY ACCOUNT I THANK YOU AND I LOOK FORWARD TO HAVING MY MONEY IMMEDIATELY
05/25/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • XXXXX
Web Older American
While on a family cruise with XXXX XXXX XXXX [ XX/XX/XXXX through XX/XX/XXXX ], I used the ships ATM on XX/XX/XXXX to withdraw funds from my Social Security benefits which are paid out to me the 3rd of each month ; I did get a receipt for the ATM purchase but it didnt have a balance, it only showed the ATM requested transaction amount and service fee.

During the cruise, I never used my debit card on the ship or in any ports we stopped at [ XXXX XXXX XXXX and XXXX, XXXX for purchases ; I set up a cash account for the ship because my cruise was not for shopping but for relaxation and family bonding.

On XX/XX/XXXX, I made another ATM withdrawal and did obtain a receipt with the transaction, fees and a balance but the balance did not reflect the correct dollar amount. I was unable to check my account because I did not purchase the ships internet package so for 7 days I was without cellphone service and/or laptop/computer service.

On XX/XX/XXXX, we docked in the morning and as soon as I got home I immediately went online to check Direct Express to see why my bank balance was incorrect. I was completely taken back to find out that someone had hacked into my account making two ( 2 ) cash purchases on XX/XX/XXXX totaling {$290.00}, while I was on XXXX XXXX XXXX XXXX XXXX XXXX XXXX, in which I stayed on the ship because of the heat.

I immediately called the banks customer service and filed a complaint. The banks customer service rep informed me that a fraud investigation would have to be opened and could not guarantee me when I would get my money put back into my account. I close the account and ask for reissuance of a new card ; I was informed if I wanted to expedite the arrival of the new card for a two-day delivery, I would have to pay a fee of {$13.00}. I did and that was deducted from my account immediately after I checked later that day.

On XX/XX/XXXX, I made another call to the bank to check on the status of the investigation and was put on hold twice and disconnected both times and was furious. I called back and asked for the supervisor waiting on the phone forever, finally XXXX, the supervisor supposedly, came on the phone and informed me they couldnt put the money back into my account right away and it may take 45-90 days to complete the fraud investigation. He also let me know that if I returned the fraud paperwork back to them within 10 days I may get my money back into my account but there still was no guarantee. I informed him that because his bank was so lapse in allowing my account to be hacked that I now did not have money to pay for my medicines. It was clear and evident he could care less.

Also, I was caught up in the OPM breach a few years ago and the government agency allowed my credit records to be monitored by XXXX to keep me informed of any illegal transactions in my name if it should occur. I called them and let them know the situation and fraud alerts were put on the credit bureaus as well as an investigator called and was appalled at how I was being treated by the bank.

Finally, on XX/XX/XXXX, I received the fraud questionnaire dated on the cover letter as XX/XX/XXXX [ the same day I made the complaint ] it is clear and evident that the questionnaire was not mailed out until much later. The questionnaire was 3 pages which also requested that I file a police report of the incident. I called the county police department and the officer was at my home on XX/XX/XXXX, one-half hour from my initial call. Made the report, got the information needed from him and gathered supporting evidence and the questionnaire was mailed on XX/XX/XXXX.

This situation had me so furious that I decided to investigate US Direct Express and Comerica Bank and their business ethics and was amazed at the complaints made by over 800+ Social Security benefits recipients and regular banking customers. So many variations of violations of customers banking rights that if investigated thoroughly both banking institutions personnel from the Board of Directors to the tellers would be prosecuted for fraud against the public. The Better Business Bureau [ XXXX XXXX XXXX ] and [ XXXX XXXX XXXXXXXX XXXX ] has deemed the banks as not BBB accredited and have given them an F rating. There are so many complaints of outright fraud, misuse of deposited funds, poor customer service, blatant disregard for the disabled, veterans, retirees and aged they are preying on their depositors with no shame, bold and brazen disregard for banking regulations, outright fraud because they have been able to get away with their banking malpractices for so long because no one is coming after them. I also checked on XXXX and the complaints for both banking institutions were a nightmare too.

I called Social Security and a service representative told me they couldnt do anything about it even though I let her know that this bank was selected by the Social Security Administration to handle direct deposits for their benefit recipients. How can a government agency select a bank that is practicing fraudulent business practices, be given the permissions of the Treasury Department and also can associate itself with the FDIC and no one is looking out for those who are being stolen from in plain view and complaints are falling on deaf ears.

Today is XX/XX/XXXX and still no response from Direct Express and my money has not been put back into my account and I have no resources to pay for medications. Someone should be investigating the fraudulent practices and no one should be able to just take money out of your account and nothing is done.

03/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MI
  • 48197
Web
I began being on hold with my cell phone at 45 % it is currently at 6 % and typically they hang up on me or my battery will die prior to getting any service I have been on hold now for over XXXX Minutes and I have check payday loans that I have to her and I have a house note that I have to pay housing I have electricity yet I have to have medically I have water that I have to pay I have groceries that I have to pay and if I don't pay a payday loan they charge me extra if I don't pay my house note they charge me extra and the whole point of being on social security for all those basic that I just meant that you're on a fixed budget these people can not afford to mess up what do not look forward to take the longest break possible because it's inhumane treatment. Is malfeasance in office. It's a failure for duty to care. I have filled out this Consumer Protection Bureau report wow I have been on hold wish they have a general time frame on how long it even takes to complete this form. I have been on hold and abusively mystery by Direct Express. If I'm unable to use my card and I can not pay for food housing Transportation water electricity payday loans then it appears that I'm committing a crime and I am not. It is bad enough that they have already released all mentally ill people and all expiring from the prison that have signed me up for checks all over the United States and I have not signed up for a checking account but they write me up for checking accounts and credit union account and I have never signed up for such. So now by a legitimate business and without any other body out nobody else to help me nobody else to give me money nobody else to pay my bills no saying you could have a savings for such mishaps with the federal government from their bad contractual service and I believe that they the Gators against on this because they're causing harm and it can make me homeless it can make me XXXX it can make me suffer in pain from having not having access to my friends. Security of having to answer all three questions in my PIN number I text me an address every account that I can have because their stuff has all my information. Because of government is hiring such people as well it's a security risk. It's bad enough when you walk into a store they can read your card when you go to the double doors and there's no security either so I need help can't get any money I can't go to the welfare office because it meant to say you have money on your card. XXXX. Direct Express XXXX Direct Express is a service market for the US Department of Treasury to Comerica Bank however it is a independent business add the treasury explain to me with no competitors. I have {$20.00} or more missing off of my card sometimes sometimes up to {$100.00} for {$200.00} I'll add my complaint and when I make my complaint they mail it back later checking into it and stated that was as a result I got my refund just because they took the complaint and gave me a notice that they had received it. Today is XX/XX/2022 and I was on hold XX/XX/XXXX for XXXX hours and on XX/XX/2022 and then on hold for her they say minimum of XXXX minutes and I'm still on hold. The problem is that they when they confirm I called when the staff answers they ask for my card number they ask for my PIN number and I am not able to use my pain I feel like it is a breach of security for them to ask me my PIN number which defeats the whole purpose of security and violate my privacy. They also when they send me a new card like the card for this month I'm just unable to use it I have to call them to tell them my PIN number to register it and it's not because the car is not working they have always been like this. They transferred my card from the other initial card number telephone number and I am a healthy mentally and emotionally person I have a physical injury and other people that I know that have physical XXXX we were all on one card and they separated my card and they were not supposed to. Don't let it ruin the issue is they asked me for my PIN number on calling in to talk about whatever number to the issue is when I get a new card the tell me to call them to register a new number and I lost my card and don't let me use it if it's problem number XXXX and tell me to call them to give them my PIN number it is not a hacker is that you direct express staff. Number for as a result I have been having a problem with him and I'm not able to withdraw money to eat to have transportation heat water electricity and to pay my bills and I have no other source of income due to my health and I have a check payday rooms and stuff like that and how do you pay for and they don't answer the phone line it seems that your attitude is your unemployed and unemployable anyway so we'll make you wait from XXXX minutes to a few hours and then often time I had to call right back for the same issue for it has not been handled. I already called them on this issue she said she reset my card and that I should be able to punch in a PIN number and use my card and I'm not able to. For the fact that they have so many people using my voice change where they can change their voice different dialects your people rate in the XXXX that are scamming people for their cars and I have a problem with this that no one 's doing anything about it to just type the FDIC or the FCC dispose listen to radio Transmissions is not paying attention to those people that are using software to change your voice is in the XXXX. XXXX problems
12/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with overdraft
  • Overdraft charges
  • IL
  • 60620
Web
I talked to on on XX/XX/2022 I talked to XXXX and she assured me that she would be all on top of refunding/giving me my {$99.00} back they're putting together a dispute and she shared with me that if I wanted to pay {$4.00} plus {$13.00} for expedited new car replacement I could I told her that I would like to do that via email and she completely ignored me and didn't get back with me and on XX/XX/XXXX I was led to be kept on the cell phone on hold for almost a whole hour and nothing that did also s e e my complaint with you guys against this job company direct Express see complaint number XXXX because XXXX left me hanging and did not return any business professional calls to me it was unprofessional as this direct Express bank card must be indicted ( I JUST CALLED JUST NOW I ONLY HAD $ XXXX ON MY CARD I HAD A BALANCE UNTIL THEY OVERDRAFTED ME A {$72.00}, BUT I DON'T KNOW HOW MUCH {$4.00} XXXX - {$360.00} IS BUT THAT'S HOW MUCH MONEY THIS BANK HAS STOLE FROM MY CARD ON THE 1ST OF THE MONTH ALREADY I CAN'T EVEN PAY MY BILLS NOW ) for fraud conspiracy conspiracy to deprive the civil rights of XXXX consumers theft malpractice negligence ignorance and so much more against card holders and letting third parties usurp and just invade and crash into our bank accounts but no matter what they lied to me and told me we're going to do this and do that so they can never come in the account and do it again and I don't even know if that's been brought to fruition either because I haven't checked to see the amount of money I have on my car now but yesterday I was {$72.00} in the overdraft and that shouldn't be they returned the XXXX dollars and then they made me overdraft in less than 2 days when I took the money off my card and try to spend some of it I had a balance of XXXX dollars about three days ago when I went to go use that balance it was you served in gold and I was told I was {$72.00} overdraft I want my {$99.00} back and any other fees and money that has been taken from me ( no subject ) RapedatpangeaventuresLLC MURKPANGEARAPISMALIBU to abootyasashaasseater, XXXX XXXX XXXX I bought food never GAVE CONSENT TO STEAL '', CON, ILLEGALLY BE IMPROFESSIONALLY DECEIVED UNDER ILCS -815 UNDER XXXX XXXX, XXXX & SWITCHED LURED XXXX OFF THAT ON XXXX XXXX AND FOR GOODS ALL* THATS NOT XXXX, XXXX, XXXX XXXX XXXX CONNED OUT OF MY CASH ETF DEBIT FUNDS I NOT ONLY GOT DAMAGED PERISHED GOODS NON SOLICITED REPLACEMENTS BUT MY CARD ON XX/XX/2022 AS A XXXX WAS ILLEGALLY ACCESSED BY THE INSTACART FOR THE LASSSSSTIMMMEEE N THEY TOOK BY COMPUTERS N A SINISTER DECEIT TACTIC FUNDS THAT I NEVER AGREED TOPAY-YO BECAUSE AS A XXXX XXXX XXXX XXXX XXXX XXXX I NEVER SAID TAKE MY CASH.THE MEMBERSHIP* '' ( XXXX )- IS A PURE DEESCAM, XXXX BASICALLY I COMMAND MY REFUND FOR THIS THE CORPORATIONS GOT XXXX COMPLAINTS ABOUT THIS THIS SORTA XXXX XXXX XXXX, CONSUMER BAD PRACTICE SCAM OF FRAUD XXXX ILLINOIS LEGISLATION HAS BANNED BY XXXX. I DESPERATELY NEED MY REFUND WHILE THESE TERRIBLE CORP HAS BEEN ILLEGALLY STEALING XXXX FLIPPING SOCIAL SECURITY RECEIPIENTS FUNDS ON A STOCK MARKET WITH NO FILINGS OR SEC NOTIFICATION THEYVE BEEN SLIPPING/ DIPPING / STEALING BY CONVERSION OUR CUSTOMERS BANK ACCOUNTS FOR TRILLIONSSS OF DOLLARS N NOONE NOTICED OR COMPLAINED WHEN SONE DID COMPLAIN LIKE ME THIS JIVE AS- CORP MAKES A FUZZ.POINT IS I ALSO CFPB N FBI N US MARSHALL REPORTED IT FOR FEDERAL INDICTMENTS MEANTIME I COMMAND MY CASH THEYRE A SECTION 1030 MEMBER N THEY VIOLATED u.s.c.-42-1691,1681 SECTIONS E , K, I, GH, I, INVOKED HARM ON MR DUNN, made WHERE WIT THAT HUNDRED BUCKSI COULDT FOR LIKE 5 MONTHS N -A ROW I COULDN EAT, BUY, SHOES OR FO WITH THE CASH WHAT I WANTED TO THEN THIS HATFUL COURRUPT COMPANY XXXX TALLKS TRASH, LIES, AVOIDS LEDGERS, SUBSIIA, COMPUTER, recEEIPTS PROOFS TO SHOW A CONTRACT '', AREEMENT I SAID BY SIGNATURE AFFIXED ID AGREED TO FOOD PRICESI GOT GYPPD/SCAMED ON N THE ILLEGAL FEES ASSESED TO MY CARD TO BE STOPEN FROM ME WITHOUT AUTHORIZATION, CONSENT/ KNOWLEDGE. THE CORP SOUGHT TO DEFRAUD ME, TRICK ME RECKLESS WITH CALLOUS, MOTIVE THAT THE LAW MAKERS STATUTES HAVE COMMANDED ILLEGAL THESE TACTICS I AM HAVING XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX FROM WHAT THEYVE DONE WISHING DEATH ON XXXX XXXX DESTRUCTION FOR WHAT THIS US. HAS ALLOWED THIS CORP TO DO WHICH IS EXTORTION VS A INNOCENT CUSTOMERS-WORLDWIDDDEEE .THE DEBT COLLECTION STATUTE TITLE 15 PROHIBITS, FALSE N MISLEADING STATEMENTS UNDER 807,806THIS COMPANY HAS. TRICKED US INTO BELIEVING THEY R A SEMBLENCE OF USA, .GOV N THEYRE OFFICIAL CAPACITY N THEYR NOT! NOTHING BUT A SHAM PLUS THEYE 20 $ HIDDENFEE IS NOT FULLY DISCLOSED JUST AS THEY WEB BUTTONS CON TRILLIONSPER MINUTE N THE * ( ( INSTACART.COM TIPBUTTON ) - THAT IF NOT WATCHED CAREFULLLY WIL CON YOU OUT OF HUGEE CASH OVER TIME THE BANK IS GUILTY OF FRAUD AND CONSPIRACY ON THE COLOR OF LAW THEY ALSO DID SOME REAL GRIMY S*** THEY PUT {$120.00} ON MY CARD AFTER THEY GAVE ME THE {$99.00} CARD AND THEN CHARGE ME WITH THE OFFENSE NOW I WANT YOU TO MAKE THEM DIVORCE THEIR COMPUTER GENERATED INFORMATION COMPUTER SYSTEMS AND ALL OF THEIR LEDGERS AND AND PROVE TO ME AND SHOW US WHY THEY DID THAT WHY DID THEY GIVE ME XXXX PLUS GIVE ME {$99.00} AND ALL PARTS REGARDING THE DECEPTION AND FRAUD THAT IS NOT TO BE COMMITTED BY A CARD HOLDER UNDER SECTION XXXX THIS BANK IS TO BE FINE AT LEAST XXXX XXXX DOLLARS
04/16/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Was not notified of investigation status or results
  • WI
  • XXXXX
Web
I called the FDIC to find out where I could go to complain about this issue. XXXX XXXX XXXX in MN, or the Senior President XXXX XXXX in MI is not taking care of this scandal. It started with a California attorney XXXX XXXX XXXX- who is a Kid sibling - of friends from XXXX during the college days of my brother XXXX XXXX XXXX ( and his first wife XXXX ) -also in California that conspired together to take advantage of my Hospice father XXXX XXXX XXXX of WISCONSIN- who has XXXX 's - which makes him XXXX and believe things that were not true. XXXX XXXX from XXXX kept in touch with my brother constantly to 'advise him ' how to take everything from my parents XXXX XXXX dollar estate and to keep everything for himself- INCLUDING the separate codicil my mom revised in XXXX leaving all her jewelry and specified items from the lake house that I never received. XXXX XXXX of California kept in contact with my brother via a fake email address XXXX. I have witnesses that stated my father didn't know what he was signing and dropped the pen 5 or 6 times while signing his name. The attorney in Wisconsin XXXX XXXX - also found a document that my father signed years ago ( when his arm was broken ) so they could show his signature was always shaky and hard to read in case they were questioned later. Then XXXX and XXXX put my father on a plane to California they had him sign a new will leaving everything to XXXX and his new wife XXXX XXXX ( which has several alias birthdays - so I don't know which one is actually true ). I did NOT receive any of my mother 's jewelry she left me except her wedding ring ( which I have witnesses XXXX XXXX ( XXXX ) did everything she could to get that too. They also took all of the items on page # 2 left to me- XXXX received a summons from WISCONSIN court about the codicil but only filed page 1 of 2 pages as he had emails stating he took those items. Then he had his Attorney XXXX XXXX attempt to get me to sign a paper saying that a bunch of broken JUNK jewelry was diamonds and rubys- when I wouldn't sign it - the attorney ASSAULTED me! I can't get any money out of these people- plus, they are either trying to FORCE me to put my three personal real estate properties in the " trust name ' so they can not only steal everything due me by my parents -but also the real estate I owned as well. XXXX XXXX XXXX in MN ( XXXX XXXX ) makes written promises to PAY-= but, then fails to make payments - causing my residence at the time in XXXX to go into foreclosure. In fact not only did XXXX XXXX not pay my attorney his balance causing not only my house to be foreclosure- but, I believe she had something to do with making false statement to have my house 'condemned ' as it was just listed for sale for {$170000.00} by MLS listing months before so XXXX, XXXX XXXX XXXX could go in there and cut my water line forcing me from my house. I have proof of everything I stated - and I can't get justice in CALIFORNIA courts- as my brothers attorney friend kept canceling every single court date I had, removed papers from the file, and even had my brother contact every single large law firm in XXXX XXXX area to cause " conflict of interest " - as even that XXXX already had an attorney and didn't hire these firms - I couldn't hire them either. When I did find ONE attorney XXXX XXXX to go to California court for me AND fight my foreclosure ( or at least get XXXX XXXX to render the {$14000.00} to stop the foreclosure she promised to pay - but didn't ) This issue is still going on today as the INDEPENDENT MORTGAGE REVIEW sided with me and told XXXX to make me whole for the 'illegal foreclosure '. I've made complaints to the TEXAS DEPT OF BANKING in XXXX which XXXX XXXX in court of CA stated she was able to render any payments confirmed by XXXX XXXX of MI - but, that was short lived. I have enclosed documents where XXXX promised {$3000.00} a month payments but only put {$600.00}. in my account - then XXXX she sent me a notice to discontinue every payment unless I provide more documents ( contrary to what she said in court ) I sent those documents as well CERTIFIED ( enclosed ) but still she stopped any payments to me - foreclosing my house. The recent 3 documents complaints sent to Texas Dept of banking were stopped and thrown out by XXXX XXXX XXXX - which I feel just had a conflict of interest., but, the claims were never passed on or heard - one being when I received a collection notice from a credit card company NOW suing me for {$3800.00} for money XXXX XXXX 'said ' she paid- but, she just changed the card billing address to HER address so I wouldn't know she never paid it. Then XXXX XXXX- I sent another complaint, and XX/XX/XXXX another - all intercepted by XXXX XXXX XXXX of the Texas Dept of Banking . I also sent complaints to XXXX XXXX about the lie she submitted in XXXX - but, she just ignores me as well. I really would like a full investigation as I suspect Embezzlement or conspiracy with my brothers attorney friend XXXX XXXX that was practicing law in Wisconsin where he isn't licensed in order to get my dad to go to California as a resident so I had to hire THREE attorneys in three different states to get justice for the missing jewelry and items mom left me - and for taking advantage of my father to steal the entire estate for themselves.
08/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MI
  • 492XX
Web
My credit card that I get my social security check sent to, issued by Comerica 's " Direct Express '' was used for fraudulent purchases from XXXX XXXX on XX/XX/2023 for a total amount of {$170.00}. ( DE Complaint # Tracking ID # XXXX ). I shut the card down immediately, but the hold times for Direct Express exceeded an hour and it took until XX/XX/XXXX to report the fraud. These are the transactions that were fraudulent : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX When I reported it, I was told a provisional credit would be issued, ( per law ) if I sent paperwork back within 10 days. I didn't receive the paperwork in the mail until XX/XX/XXXX, yet sent the paperwork priority mail to get it there within the 10 days allotted with USPS with a delivery confirmation showing the paperwork was received by them on the XXXX. Direct Express claimed that they didn't get the paperwork until the XXXX and fought me on the provisional credit. Worse, one operator with Direct Express stated that there was an email address where I could have sent the paperwork to, and that the fraud investigator should have given that to me so it would have been instantly received, instead I had to pay {$15.00} in priority mail to rush it to them. I made various complaints to their superiors and received a call from an investigator quickly issued the provisional credit allotted by law, claiming it was as a courtesy, even though my complaints contained the USPS proofs showing the paperwork was received in a timely manner. The investigator did a reversal of the charges stated above to XXXX, but at that time, XXXX claimed the charges were made by me, so Direct Express took the money right back out of my account, which again, its my social security money. I made a complaint to the California Attorney Generals office against XXXX for criminally abetting the fraud done to steal social security funds, after contact with them showed that they would not trace the account or give me any access to the {$170.00} worth of products they claimed I purchased. I heard from a XXXX investigator within a day of that complaint, ( XXXX reference # XXXX ) and he stated that for sure, if Direct Express fraud investigation until would do a second reversal of those charges, it would be certain that XXXX would not deny the credit this time. However, after making three calls to them to make the request, I have encountered humiliating questions about my XXXX status and one VERY horrifyingly rude operator that seemed to purposely get my information wrong in an effort to stop me from being able to ask for the second reversal of these charges to be done. I had to call back, and have screenshots to provide proof that the hold times were over an hour just to make this requests. Then, this morning, Direct Express took ANOTHER {$1.00} out of my account as an adjustment! Theyre just making it impossible to contact them, to get the second reversal done that XXXX investigator said would cure the issue for good, and now theyre stealing more money out of the account and I have no idea why! This has been work intensive to handle this and the core issue that Im XXXX makes it all the more heinous! How could any US government agency be allowed to target XXXX persons like that, because once they know you're XXXX, they know you can't afford legal counsel to sue them and they can simply treat you as inhumanely as they wish, it shouldn't be allowed. To be ASKED if Im XXXX by the rude Direct Express agent ( his name was XXXX XXXX then have him ridicule me with games to stop me from having this matter handled, having to call back twice and wait on hold for hours, after many many other calls equal to if not more than hours of hold times, its getting clear that Direct Express does not wish to efficiently handle what I believe has been made an easy resolution to the matter by XXXX investigator stating plainly that the money would be refunded, IF I could get Direct Express to do their jobs. {$170.00} is the difference between me being able to pay for rent and food, I dont have a savings account to fall back on. It is now a month and a half of this work intensive process being forced upon a XXXX person by a bank Social Security insisted I deal with after they ended paper checks. Instead, I believe theyre violating my civil rights by targeting me, as a XXXX person that they claim they have the legal right to identify me as such, and playing games trying to get me to give up on the refund. However, I think that, in addition to what I strongly feel is civil rights ( ADA ) violating questions and behaviors, I also feel that they are abetting the theft of the funds stolen from my account by fighting me at every turn and making it impossible to resolve this situation. I would like them to reverse those charges again, and account for the funds theyre continuing to take out of my account in adjustments. Please investigate!
10/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92262
Web Servicemember
Direct Express is an dishonest company and I can prove it in any court. I took all steps and gave them every opportunity to correct the issue and they continue to deny my claim. The issue : I called XX/XX/2022 to report my card stolen. I had {$170.00} left on my card needed for bills. I elected to get my replacement card with " expedited '' service which cost in all {$17.00} ; they tell us it will take XXXX business days to arrive. Since I am awaiting a new apartment I had them send it to XXXX XXXX XXXX XXXX Post Office. No one made me aware that they can not send mail expedited to XXXX XXXX. To the contrary, they said it will arrive in 2 days. I took a bus down to the post office on the second day and everyday after for 5 days. I called back as it never arrived. They apologized and told me they would resend it. Again it never arrived. XXXX weeks into this of me calling daily a supervisor finally made the commission that they can not send expedited mail to a post office. Yet, they charged me for it anyway, and charged it 2 times. I gave them a friend 's mom 's address and they again charged me the expedited fee and 18 days later ( in all ) I received the card. Normal free charge would have gotten to the post office in 10 days. There was no culpability on my part what-so-ever. A supervisor told me whoever took the order should have known they weren't allowed to send a post office expedited mail. This is true though it was not XXXX employee it was approx. XXXX employees as I called back over and over again and even talked to XXXX supervisors and they assured me it would be there everytime. At some point I reached XXXX nice supervisor who apologized and stated this was an easy fix and all fees would be credited back of the XXXX fees they charged apparently XXXX was credited back and {$35.00} dollars in all was deducted leaving me with only {$140.00} dollars. It was sent in as an appeal and denied everytime. What part of this are they missing? Why should I pay an expedited charge when it was a service they never had in the first place. I expected as any sane person would, " XXXX XXXX, we apologize that our employees told you we would send it expected and we will credit the expedited charges back right away. It took us 18 days to get you the replacement charge therefore no charges will apply, as it was no fault of your own! '' That they never did. I have talked over and over to various rude employees and supervisors that repeat though it's not my fault they will not refund the charges all decisions are final. Today, I mentioned that I was willing to talk to the supervisors supervisor and she again said tough luck we aren't crediting the money back. I stated I would take them to small claims court and she said, " Yeah do whatever you want to do I don't care. '' If this is the best social security can get to process their payments everyone is in trouble. I Will take them to court as I am in the right and it is my belief any XXXX grader could see it as something so simple. It took 16 days longer than stated to arrive due to untrained employees and what burns me is the fact they charged me for an expedited charge of a service that doesn't exist. They never sent it to the post office not even tried to as they knew XXXX would not accept the package. Yet, they felt justified charging me for it anyway. And then on appeal they still thought it ok to keep the charges in place for their mistakes. This is an outrage and clear example of big business fraud. Too big too fail is what economist call it because they know 90 % of victims will do nothing about it and the few like myself will be paid back down the road of the same money so they have nothing to loose as no penalty or fine or punitive damages can be sought in small claims court. Therefore I am going to sue them in a regular court where interest, punitive damages can be awarded by a jury. {$35.00} dollars is not a small thing for anyone on a XXXX check. If they have these policies in place they are probably making thousands upon thousands of dollars in trumped up charges that are dishonest and I want them to pay in the biggest way possible. I will donate any monies to charity but unless they are hit hard with some financial penalty they will do it over and over and over.this is the meaning of too big to fail. Please advise me of what you do with this formal complaint. It is no longer good enough to credit the {$35.00} dollars back considering all the time I wasted researching this and hour hold times everytime I called Direct Express. The interest and time accumulated for their fraud must be factored in. For reason they continue to deny this is my proof they are still committing fraud at the highest level. I will await a response in a timely manner. All calls are recorded so Direct Express has no reason to not examine this case in determining if I was even slightly at fault during those long 18 day wait. No excuses. Thanks in advance for following up on this case. Best Regards, XXXX XXXX XXXX
03/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • AZ
  • 86409
Web
I am XXXX and had {$840.00} of SSI Income stolen from my account XXXX 2021. I contacted Direct Express within hours of the fraud transactions to file a claim and freeze the account. They informed me that I could freeze the account but not file the fraud claim until the following morning as their policy did not permit stopping a pending transaction. Not until XXXX XXXX XXXX XXXX was I able to even get through to their phone service after 15 hours of attempting and being hung up on, to file the claim. It was over 100 calls and hang ups on both my wife and I before I was able to successfully file the fraud claim. I was told it would take up to XX/XX/2021 to receive the paperwork to properly file the claim, and I was expect to have it to them by fax or physical mail only on XX/XX/2021 or my claim would be denied. I asked what I could do other than that as I knew with current slow down of the USPS, getting that back by mail would be impossible by the cut off date. They assured me that I could just fax over a detailed written statement of the fraud charges and fax it over. I did so the first time on XX/XX/2021 5 times but received a different error code each attempt prompting it failed to send. I called again on XX/XX/XXXX and was given a second fax number to use but assured again that the one I had previously been provided did work and was the correct number. XX/XX/XXXX I made 5 attempts on the first number provided, all given error codes and not sending ; then was able to get the fax to send with the second number provided. XX/XX/2021 I called to confirm they received the written statement, to which I was told it would take 48 hrs for them to receive and process the fax and to follow up then. I was also instructed to still fax over the paper work they had mailed to me ; that I still had yet to receive. XX/XX/2021 I followed up and they had still not received the fax as the number I had been given that worked was a separate department so to try again with the number that didn't work ; reassuring me that it should but if not they could still get the fax from the other department. XX/XX/2021 I received the paperwork and provided with it the police report I filed for the fraud, and the extensive list of transactions, dates, merchants, and amounts. I sent the fax out, attempting twice with the number that didn't work and once with the separate department number they said I could still use if the first didn't work again. XX/XX/2021 I followed up again, and they still had yet to receive the fax, instructing me to call back on the 16th as the upcoming holiday would delay fax processing. I asked if I should send the paperwork by mail at that point and they assured me it was unnecessary and likely wouldn't arrive before the cut off date anyway. XXXX XXXX I followed up again and was told they had yet to process it but at that time they had yet to get the faxes from the other department and assured it would be processed that day and to call back in 48hrs. XX/XX/2021 I followed up again only to learn they still hadn't received the fax and that it was past the cut off so my claim would likely be rejected. They told me to mail the paperwork with the proof of fax and they would make note for the XXXX of my attempts made prior to cut off date. They informed me it would take at least 2 days from the day they got it to process and to follow up at that time. XX/XX/2021 I was finally able to send out the paperwork by mail, and was only delayed in sending due to my wife being in the hospital unexpectedly. Overnight shipping was not available at the post offices where I live, so I was able to send the paper work through priority 2 day shipping with tracking and a return receipt. XX/XX/2021 the tracking confirmed delivery. XX/XX/2021, today I called again to follow up. After 2 hours on hold I was told that it was late and that the investigator in charge of my case would likely deny it since I took so long. I explained all of my efforts including the proof provided to them physically of these efforts and was told " It doesn't matter, and we don't control this I'm just looking at whats on the account. '' I asked to speak to the investigator and was denied, then I asked to speak to the head of the fraud department so I could get to the reason for their fax option not working. I was told they would then transfer me only to be promptly hung up on by the representative. I'm now currently waiting again to get through to their service as this is my only income and am physically incapable of working due to a XXXX XXXX XXXX XXXX. They offer no online ways to file fraud claims, a fax number that is permanently turned off, and an automated phone service that provides no service so that no claims can be processed while holding blame on the consumer. I have never had a bank take a month to even start reviewing a fraud claim to consider even providing a provisional credit back to the consumer.
09/19/2022 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • WI
  • 53227
Web
Good afternoon IAM A DIRECT EXPRESS CARD HOLDER I have direct Express card with Comerica Bank name is on the card AND I HAVE TRIED TO WORK THIS OUT WITH THEM DO FILING COMPLAINTS WITH CAMERICA BANK AND DIRECT EXPRESS TOLD ME THAT I CAN NOT FILE ANY COMPLAINTS AGAINST THEM SO I WENT THROUGH COMERICA BANK I COULDN'T EDIT THIS BECAUSE IT SAID I LOSE ALL THE INFORMATION SO I'M ADDING IT TO THIS BECAUSE THE OTHER FORM SAID IF I PUT YES IF I TRY TO WORK THIS OUT IT'LL BE LOST as well I have I have found several complaints last year with direct Express in regards to harassment both in XXXX conversations as well as dangerous XXXX conversations being told to me through someone through direct Express calling me from strange numbers as well as getting this person every time I call back to direct Express last year this year I get the same people as well that I've had a problem with so when I have problems with people they must transfer my calls or something to the same people also they have stolen money for me as well as lied about money coming back from XXXX XXXX said that they're also found the frog complaint against direct Express also are they blocked my card all the time and I never reported my card and lost or stolen or damaged also I was told when they did this before XX/XX/XXXX to the XXXX and then I was on a white list for my car to be unblocked they told me that it never happened under these things took place although I have it on tape there's so much going on with them as of the other day I asked to speak to the supervisor a lady told me that I could not speak to a supervisor and she was not putting one on the phone after I told her I had the right to speak to one about my account I also have that on tape too I have a number of things on tape they're still in money they're lying about money they're always blocking my card and canceling my car then will my card gets unblocked they tell me XXXX has taken the I have XXXX on the phone XXXX saying no such thing has happened several times and I have that on tape a one gentleman from XXXX told them there was no history of my card at the time and date and they need to give me my money back direct Express said they couldn't give me my money back and the man said you have to give her money back we didn't take it she didn't make any orders of purchases with us so this is a lot but there's more to this and I don't want this to be so Clogged up that you guys don't read everything but there's a lot I have supervisors that have lied to me about money and I have been told I was going to get money and lied about me receiving money when other people admit it I never received the money and they even said what's going on here I have a lot of this on recordings and it's just a lot to go through it's only me they have also blocked my card and told me that XXXX took the money and I said how can XXXX take money when you guys block and suspending my card direct Express continues to steal money they continue to lie about purchases being made and that my money has went here and there and the company 's have told direct express that they were lying and they were going to file complaints against them as well they also told me that money disappeared off my account and they didn't know how I did it and that they were trying to get it back I also will call in and make complaints and they will have the same people over and over again taking my calls I have that proof is that is well I've been harassed I've been discriminated against I've been retaliated against for making complaints and the list goes on and on please please please please take my complaint serious and do something about this Injustice that has been done and I know this sounds like a lot and I know it sounds crazy but even other people have file complaints when I was going to file one with the XXXX I read some of them and people are complaining about the same issues or similar before I even had the card and in 2022 please give Justice to people who are XXXX and handicapped and that get XXXX and that can't help themselves or able to file complaints for themselves I believe helping me and getting Justice for those like me that get their money and benefits on a direct Express card will be Justice for us all please look into this behavior and practices that they have been doing for years and years currently in way before I even came along thank you so much consumer financial protection bureau for your time and have a great day thank you again PS I see that this says it can be published I would like for it to be published but I REMOVED MY NAME AND I put direct Express card holder as of my name in there because I don't want my name to be shown I want this to be published so that others who are going through the same situation with no there's help out there do the consumer financial protection bureau thank you so much again and have a great day
10/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 955XX
Web Servicemember
To whom it may concern, On XX/XX/XXXX I filed a complaint with the CFPB against Direct Express for fraudulent and unauthorized transactions XXXX XXXX XXXX XXXX XXXX XXXX XXXX -Reference- Complaint I.D. # XXXX The companys response was written by a XXXX XXXX who is vice president of Comerica Banks quality assurance department XXXX And in her response she gives specific reasons for the company 's decision to Not credit my account after they allowed someone to steal {$18000.00} cents out of my Direct Express checking account. This Account received deposits from the Department of Veterans Affairs for compensation benefits that were awarded to me for wounds received while on Active Duty in XXXX. On XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I was released early on XX/XX/XXXX of XXXX. XXXX XXXX states that she was informed by a group of employees XXXX I assume are her fraud investigators of my situation and I doubt she did any real investigating into this matter. Because if she Had she wouldn't of referenced certain transactions that I am about to use myself that shows how ignorant XXXX XXXX and her team of fraud investigators truly are. She references a transaction that took place on XX/XX/XXXX of XXXX for {$50.00}. On XX/XX/XXXX the transaction was refunded back to the account. She also speaks of a few other transactions as well " XXXX XXXX XXXX or XXXX and XXXX transactions. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - XX/XX/XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Included with this complaint will be a PDF link with my bank statements for the dates listed above in XXXX I am Disputing. The wonderful part about these statements is that they give the date the transaction was made and the locations in XXXX they took place. There are 14 bank statements. One for every month that I am disputing. If you look at the dates and locations you will see that I was hundreds of miles away without access to my debit card or any form of electronics. The cities that they were made in are as follows XXXX XXXX XXXX XXXX XXXX XXXXXXXX miles from where I was. XXXX. XXXX CA, XXXX was XXXX miles from where I was on that date. XXXX CA XXXX XXXX was XXXX miles from where I was. XXXX Ca XXXX XXXX was XXXX miles from where I was. I have irrefutable proof that I was in fact physically incapable of making these purchases. XXXX XXXX brought up the XXXX XXXX XXXX transaction that are " inmate related transactions '' and states that I likely benefited from these transactions. So I took the time and went back to my bank statements and highlighted every XXXX transaction and XXXX transaction that I allegedly benefited from. There is a total of XXXX transactions that I found that match her description of these transactions. I have totaled these transactions Wich add up to {$790.00} ...... I'm disputing $ XXXX of unauthorized transactions and XXXX XXXX and her fraud investigators denied my Dispute over {$790.00} that I allegedly benefited from? Even if it were true, Wich it's not you could take that off the top and there would still be {$17000.00} worth of stolen funds in Wich I am disputing. They should be ashamed of themselves for treating a XXXX XXXX like this. I had my money stolen from me that I was expecting to have XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Instead I got out broke after a few stressful years in XXXX to have more stress added by having to deal with This Dispute process that I keep having denied because they say i benefited from some transactions? If I hear I benefitted one more time I'm gon na explode.!!!!! How the XXXX does a person benefits from having {$18000.00} stolen from them??? Explain to me how I can prove I was XXXX miles away from where the thefts took place and get denied? I have been patient with Direct Express and I honestly didn't think I was gon na be denied again especially after I seen the interim response by XXXX XXXX. With her being the Vice President and such I thought this would make it to the top and would be easily resolved because it's black and white for me. I have irrefutable evidence that I didn't make any of the transactions and I never Authorized any1 to use my direct express Account either. I've tried there dispute process. I tried there dispute escalation process and finally made a complaint with the CFPB. Since the Companys response I have gathering all proof and evidence I can and will be contacting the Attorneys General office with my complaints because this is beyond ridiculous and outrageous. Ty for your time.
10/17/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • XXXXX
Web Older American
I am writing to you directly now to seek your assistance. The initial complaint was submitted in XX/XX/XXXX, and even after eight months, you have only partially resolved my problems. Now I do not even have access to my money as the card is blocked. It has now been close to 19 months this is getting ridiculous. Please find a chronological overview of what was done so far : XX/XX/XXXX : A replacement debit card was sent as her current one was about to expire. XXXX XXXX was unable to activate the card, resulting in the account being locked. XX/XX/XXXX : I attempted to call the cards customer service with XXXX sitting in my office to resume the service on the card. XX/XX/XXXX : We called once again and were told to fax or email XXXX identifying documents. XX/XX/XXXX : Given XXXXXXXX XXXX age of XXXX and her primary language being XXXX, she brought her niece to my office to see if this would improve the results. XX/XX/XXXX : I sent XXXX XXXX passport, but it seems that there was a miscommunication as two pieces of ID were expected. XX/XX/XXXX : For unknown reasons, the second piece of ID was not accepted by the fraud department, and we did not receive feedback about it. XX/XX/XXXX : I tried sending more documents, but they were still not accepted. XX/XX/XXXX : I assisted her in submitting a claim to allow her to access her money on her Direct Express debit card, as she was never able to activate the card. Since we were unable to get results from Comerica 's customer service to activate her card, we pursued assistance via the CFPB. XX/XX/XXXX : You attempted to reach out to me. XX/XX/XXXX : You sent an email, and we were able to partially resolve the issue. I say partially because the card ending in XXXX was activated, but it did not allow XXXX to withdraw cash from ATMs. This issue is particularly problematic as each transaction incurs foreign charges. You advised the issuance of a new card. XX/XX/XXXX : XXXX received the new card ending in XXXX, which still acted like a credit card, not a debit card. During transactions, no PIN was requested, and ATMs did not allow for cash withdrawal. Customer service informed us that it was faulty and reissued a new card. XX/XX/XXXX : XXXX received another new card ending in XXXX, but it still did not work. Customer service requested her to try another ATM within 24 hours of calling support. XX/XX/XXXX : She tried withdrawing cash but was once again unsuccessful. Finally, we spoke to another agent who mentioned that the card needed to be Whitelisted, have the Ban lifted, or be International OPT enabled. We were hopeful that this would resolve the issue, but XXXX still could not use the card. XX/XX/XXXX : We called again to have the card Whitelisted, Ban lifted, or International OPT enabled and were told to send XXXX identity once again to XXXX under ID Verification - XXXX XXXX. Unfortunately, XXXX passport had expired on XX/XX/XXXX, and she is currently waiting for a replacement. She has no other ID except for her birth certificate. XX/XX/XXXX : We called customer service, and the lady informed us that the card is locked and we need to contact Social Security to unlock it. De : XXXX XXXX XXXX Date : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX : Rp. : OTHER XXXX XXXX *********** ________________________________________ Select Inquiry Reason All Other Requests Primary Number Holder* First Name XXXX XXXX Name XXXX Date of Birth XX/XX/XXXX Last XXXX digits of Social Security Number : XXXX Beneficiary Notice Control ( BNC ) Number : XXXX Claimant or Beneficiary ( optional ) First Name XXXX XXXX Name XXXX Contact Information : Email Address : XXXX Telephone Country Code XXXX XXXX XXXX XXXX Primary Telephone Number : XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX United States Map It Issue : The address above is the mailing address. The residence address is XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. Direct Express has requested me to contact you to verify my identity to reactivate the usage of my direct express debit card which has been disactivated since yesterday. { XXXX } XX/XX/XXXX I tried calling XXXX XXXX XXXX Vice President Corporate Quality Process Department Comerica Incorporated XXXX XXXX and left a message on her voicemail. XX/XX/XXXX She returned my call but I was on another call. XX/XX/XXXX Up until today, I tried calling XXXX a total of 6 times and was never able to reach her. As you can see, SSA has referred me back to you. This case is becoming increasingly dramatic, and I am desperate for a final resolution to this nonsensical ordeal in banking services that has now persisted for 19 months and involved four debit card issuances. It is highly unfair to treat me like this and not letting me access my Social Security benefits. I urgently request your immediate and comprehensive assistance in resolving this issue.
06/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CO
  • 80231
Web Older American
XXXX XXXX XXXX XXXX XXXX XXXX dept. XXXX XXXX, TX XXXX Re : XXXX # XXXX Stolen Card Number : XXXX XXXX XXXX XXXX Reported XX/XX/2022, by phone to XXXX XXXX XXXX XXXX up letter to XXXX XXXX by certified mail XX/XX/2022 XXXX Police report received XX/XX/2022, sent to court certified Translator XXXX XXXX XXXX documents arrived in XXXX XX/XX/2022 Direct Exp. fraud documents returned by certified mail to Texas XX/XX/2022 XXXX Documents XXXX pages received @ XXXX XXXX. XX/XX/2022 XXXX XXXX. denial letter dated XX/XX/2022 arrives in XXXX XX/XX/2022 Dear Sirs, Your letter dated XX/XX/2022 arrived in XXXX XX/XX/2022 declining my request to refund {$10000.00} usd that were fraudulently charged on my debit card while I was hospitalized for a period of 6 days in XXXX. At this time I would like to Appeal the Decision, by law I am entitled to ask for an explanation and to appeal the decision. My appeal is based on the following : XXXX. First it would have been impossible for you to have reviewed my XXXX pages of documents that I return to you by Certified mail on XX/XX/2022 after receiving your package 3 days earlier on XX/XX/2022. Your letter of Denial is dated XX/XX/2022. 2. Your decision is said to be based on A : Authorized user as I have stated in my previous documentation this simply would have been impossible for me to have been in all theses different locations and cities while I was hospitalized during the entire time the fraudulent purchases were being made. Proof of my Hospitalization and care starting XX/XX/2022, XXXX am until my released on XX/XX/2022 XXXX pm was submitted within the XXXX pages of documents.. 3. Your decision is said to be based on B : Pre-Authorized users In my 3 years of card use NO ONE has ever been Pre-Authorized by phone or in writing to make purchases on my card and a review by yourself of past purchases would have shown this to be a fact. 4. Your decision is said to be based on C : Transactions were Authorized using my information : Again in my response given in XXXX pages of documents I clearly stated that my vacation home was burglarized, that I was assaulted, beaten and left for dead and that I may have revealed my PIN or other data while being beaten into submission and unconsciousness. 5. Your decision is said to be based on D : Review of prior transactions with this or similar merchants and in some instances, communication with the merchant Once again a review of my entire time of ownership of my card, 3 years, that not once was a previous transaction with any of the merchants listed in my claims shown to have ever occurred contrary to your claim. 6. It's quite evident that any algorithm that is used by your company to predict credit card fraud detection failed in this period of charges. Clearly your company should have noted that large above normal purchases in the $ XXXX of usd were being made within minutes if not seconds of repeated use, or that large transactions were being made in different cities throughout XXXX some on even the same day and again within minutes of each other. There absolutely shouldnt be any excuses of your companies inability to detect such actions. Again simply impossible for me to have made any of these purchases given my hospitalization. Additionally, my Phone records would show that I myself have never previously contacted anyone person, store or organization in any city that many of these purchases were made. 7. Given a review of the timeline listed above it would appear obvious to any outsider that your denial of my claim is not honestly based on any of the above, nor any research on your behalf, but is instead clearly a policy of blanket rejections of all claims as a company policy. My claim is for {$10000.00} usd. I never made these charges or received any benefit from them. I hereby demand that you immediately return ALL of my {$10000.00} usd. I also request that you send me written confirmation once you have complied with this request From the your web site : XXXX If my card is lost or stolen, is my money protected? Yes, tell us AT ONCE if you believe your Card or PIN has been lost or stolen. Telephoning us at the Customer Service number is the best way of keeping your possible losses down. You could lose all the money in your Card Account. If you tell us within two Business Day, you can lose no more than {$50.00} if someone used your Card or PIN without your permission. If you do NOT tell us within two ( 2 ) Business Days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as {$500.00}. Respectfully, XXXX de XXXX XXXX XXXX XXXX XXXX Ct. XXXX, CO XXXX CC : Consumer Financial Protection Bureau CC : XXXX. CC : XXXX XXXX Colorado XXXX.
07/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WA
  • XXXXX
Web
This is unreal.. In XX/XX/XXXX after fleeing abuse and the lies about accounts being closed my first complaint I filed with CFPB has put me in awe with retailiation.. I try alsways to not thing about XXXX XXXX emailing pretending to be my daughter.. The not able to view my accounts online or ever see them.. And I was wondering how XXXX XXXX got comerica Bank to commit statement fraud We have established I did not go to XXXX XXXX and the XXXX on XX/XX/XXXX and had identity theft but why another bank lies? Well it is retailation.. I fled XX/XX/XXXX.. I was able to go in the home 2 days he stalked me asap so regaurdless if the judge told him stay away he didnt.. later i found some credit and debit cards but not all cards I never found my direct express card but i had one sent to me right away and closed the one he kept of mine.. I have called the police and talked absoltuly crazy stalking which he dose but how he gets my card info.. terrifed at one point of the plug in part of a charger.. Well I got away in XXXX XXXX and was issued a card that same month with in a few days.. Immediately I had fraud and new identy theft at XXXX XXXX I am sure to update an old account that was my money but fraudulently taken from me.. So with in a week on my 3rd relocation fraud both at XXXX XXXX and Comerica direct express.. I had requested copies on all my statements after I got setteled I also ordered a new card cuz puff mine disappeared out of my apaerment where i lived alone.. I was issued a new card in abount XXXX XXXX I was also issued the same card that i reported not in my possition on XX/XX/XXXX when i fled.. I thought it strange I had to get it reissed and it was comprmised so fast, but direct express reissed the same card to me that i fled with out on XX/XX/XXXX.. I reported it asap and I said there is so much fraud i want to just report every charge.. There is gas station charges where it is not open to the public it is a commerical fuel place only.. I dont have anything like that.. So I did not make charges on XX/XX/XXXX in XXXX oregon I was not even in XXXX or XXXX oregon and i have a purchese on my card for my train ticket and so its verified also please tell me what my card number was in XX/XX/XXXX that i never seen but can on my statements and the card number issued to me in XX/XX/XXXX they are the same numbers he had other cards i am now thinking this makes more sense of how he does this you give him the numbers.. please answer my question I also want to know the amont of my first deposit ever to direct express I was send a card then gone then new card then you told me no deposits where made .. but why send me a card then? I also want to know when the update to my name and when my first card was issued in my new name? Also in my new name? where it was mailed and what date it was mailed? I want a copy of all my bank statements in real Accurate time and I would like a copy showing showing XX/XX/XXXX and XX/XX/XXXX.. actually put all copies of all statements here as they my be more accurate .. And I want to know why issue the same card I had that he kept? after I filed a complaint with XXXX then you commit fraud and abuse with XXXX XXXX and get someone who almost killed me to help you? there is some months i just dont eat so much was stolen and stalk my and I think its my daughter you have destroyed my family well heres a fact if my daughter stole ever like XXXX dollars out of my purse I will decide what to do.. if i move forward or not with her is my business but if you didnt play musical dates with my statements and issue cards with the same numbers as the man own beat and robbed me well I would know if she took XXXX dollars so please stop asking me over and over did anyone in my household.. if she took XXXX bucks to bad.. he kept me from her for 3 years me living in a place that should have been condemnd and her litterly homeless and other things happened to her.. So you have done enough damage tell me what i say is not posible or him proving he never left his area? he didnt have to you gave him the imformation.. And if you where concerned I had 2 accounts one i was wait to get my money back from when he stole my rent deposit and i XXXX XXXX XXXX XXXX XXXX and my daughter went to XXXX for XXXX a get well XXXX card.. shes the only one who went to XXXX ... theft of a get well soon card and a candy bar her mom had almost died but he stole our apartment deposoit while we where XXXX and you committed fraud and helped him? who is the real criminal XXXX.. This is the same daughter I disclosed her medical information when XXXX XXXX XXXX said yes they where her ... Also I was under the impression my childsupport was on a master card and XXXX XXXX sent me visa i am just sick with your behavior
05/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MI
  • 48237
Web Older American
From : XXXX XXXX XXXX of XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, MI XXXX XXXX, Email- XXXX To : XXXX XXXX Fraud dept. of Comerica Bank RE : Scam of account XXXX XXXX XXXX XXXX XXXXXXXX. Dear XXXX XXXX Report Online Scams My points regarding procedure during this wire transfer : 1. At the time of wire transaction ( XX/XX/XXXX ) Bank seen that amounts on both account ( XXXX and XXXX ) looks almost similar and didnt paid attention why it is. 2. If wire transfer looks suspicious, typically bank must to ask me the questions regarding this wire, how I know recipient. A while ago, I explained and show a proof how I know about recipient. This time bank didnt ask my any questions just sent wire transfer. That is not secure. 3. The same day ( after XXXX. Scammer phone was no longer in service. I understood that was fraud. Wire transfer and transfer between my XXXX accounts have status pending and can to change and cancel these frauds transactions. 4. Next day I came bank and report fraud, it mean that bank has power to cancel the fraud transaction. I dont know why bank didnt recall that right away. Case filed only in few days later. It was to late. 5. Any transaction such as transaction between my accounts, usually, need to alert and my permission. 1. On XX/XX/2022 at the morning, I suddenly discovered that account XXXX of y charitable company " XXXX XXXX XXXX '' was charged by an unauthorized amount {$290.00} 2. I even didnt suspect that it was the hackers who charge me and that they are already penetrating into my web banking accounts Comerica Bank system thru my computer. 3. Now, I understood that they, after review my computer system, found out that one of my company accounts ( XXXX ) has the amount ~ {$34000.00}. 4. I had their phone number XXXX belong hackers. I call them and asked refund an unauthorized charge. They promised to return it to company to account XXXX. 5. Shortly, on the account XXXX appeared the amount of {$29000.00}. The account XXXX didnt change ( show same {$34000.00} ). 6. I, like an honest person, called them again and said about error of refund on account XXXX. 7. They said thank you and calculated difference and sent me information where I have to return the difference ( see attached ). 8. Then they figure up an amount should be to return as {$29000.00} In this case must be left correct fund {$290.00}. They gave me information of the Bank, where the difference ( {$29000.00} ) should be return. And the error will be corrected XXXX. I came to the bank on and the Clerk and I saw the amount in the account XXXX about {$30000.00}, and the account XXXX remains the amount of {$34000.00}. 10. I think that if the clerk of Comerica bank and me didnt see those amounts on the both accounts of the company, he and I didnt transferred {$29000.00} from account XXXX. 11. At end of this day ( after XXXX pm ) on XXXX banking appeared two items with status pending. One pending transaction showed transfer amount {$29000.00} from account XXXX into account XXXX, second pending transaction to account XXXX an amount of {$29000.00} showed transfer an amount that was made in the bank. 12. Unfortunately, it was too late to understand that it was hackers and it was too late fix this situation to cancel transactions because customer service of Comerica bank was closed. I was shocked and stressed. I didnt sleep all the night. 13. during night all pending transactions became real transactions and on an account XXXX left over only difference between old amount and {$29000.00}. And XXXX show only {$4000.00}. 14. Next day I called many times by the phone XXXXThey answer me by text messages ( see attached copy ) Yes absolutely it will be fixed tomorrow and The transaction has been reverted ; your account will have the money back between 24-48 hours Finally, at last call I got message phone no longer in service. It means that hackers switched XXXX XXXX. 15. I was shocked and immediately ran to the bank to report about fraud.do. The bank made call to Fraud department of Comerica bank and report about above fraud and scam. I spook with XXXX XXXX from Comerica fraud dept. and explained him my situation. 16. I trusted that Comerica Web Banking system is secure and could not even imagine that it can be happen. 17. Terrible Hackers attack to Web Banking Comerica system! I immediately vent to XXXX XXXX to clean my computer and install protection program. Typical it was case of fishing - How the Hackers attacked Comerica Banking system using my computer. XXXXXXXX XXXX XXXX XXXX XXXX XXXX Attachment text messages between me and hackers Screen shot from my cell phone : Copy of instruction given hackers where to be send extra money.
11/17/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 11212
Web
FUNDS NOT TRANSFERRED AS CONFIRMED : COMPLAINT Claimant has two [ 2 ] Direct Express prepaid debit cards that are refilled monthly via direct deposits. Direct Express is a prepaid debit card issued by Comerica Bank license via Mastercard International ; and, carries a service mark of the U.S. Department of the Treasury. Comerica Bank website lists the following information : Comerica Consumer Complaints : Comerica Bank Corporate Quality Process Department MC XXXX, XXXX XXXX XXXX, XXXX, Mi XXXX ; tele # XXXX XXXX ; FAX # XXXX XXXX. Consumer Complaint Notice : Texas Department of Banking, XXXX XXXX XXXX XXXX, XXXX, XXXX , Tx XXXX ; Tele # XXXX XXXX ; FAX # XXXX XXXX ; email XXXX ; website www.dob.texas.gov. On or about XX/XX/XXXX Claimant telephone enquiries returned stated prepaid available balances on Direct Express debit cards. Since XX/XX/XXXX Claimant has made multiple attempts to transfer prepaid available balance amounts to personal checking account by telephone. Each attempt resulted -- after going through the maze of options to get to the desired transaction -- with unable to complete this transaction. Communication with customer services takes days and many attempts by telephone to complete anything. Most balance inquiries are stated twice, as if two [ 2 ] deposits or two [ 2 ] withdrawals have taken place. Claimant was forced thereby to setup an online account for access to desired function. Attempts during online setup process were just as unbearable. Setting up an online account has been just as tedious. Finally, setup was accomplished on or about XX/XX/XXXX. At which time, requests for Prepaid Available Balances to be transferred from the Debit Cards to Claimants personal checking account. Transactions were confirmed with two [ 2 ] reference numbers [ one for each card ] showing Bank Transfer Successful Confirmation numbers on XX/XX/XXXX. The two [ 2 ] Confirmation Numbers are XXXX and XXXX, both issued on XX/XX/2020, Tuesday, between XXXX XXXX and XXXX XXXX. XXXX received no communication to be informed of anything contrary to completing performance. Yet on XX/XX/XXXX Claimant checked online and discovered both accounts were showing and stating prepaid available balances as if confirmed transactions were interrupted, blocked and/or not completed. Attempts at telephone contacting Direct Express proved as difficult as ever. The situation has yet to be Redressed and Remedied. Direct Express explicitly states during online setup, You can instruct us through our automated Funds Transfer service to transfer funds from your card account to a personal XXXX XXXX account. There is a {$1.00} [ XXXX XXXX XXXX ] fee for each transfer. Transfers generally take three ( 3 ) Business Days. Instructions to make a transfer that are received on a non-Business Day will be considered received as of the next Business Day. Once a transfer has been confirmed by us, you can not cancel the transaction. We recommend you verify receipt of the funds with the receiving account in three ( 3 ) Business Days. If we are unable to complete the transfer we will attempt to contact you through email or text message or an automated phone call, if you have provided this contact information in your User Profile. Phone numbers for this reject alert must be within the continental U.S., Alaska, and Hawaii. All calls will be made between XXXX XXXX and XXXX XXXX, seven days a week. If a transfer reject is received during off hours, the alert message will be held until the next day. By submitting the bank transfer you acknowledge you intend to transfer funds to a bank within the United States or its territories. This mater proves to be frustrating, time-consuming, financially injurious, in violation of guaranteed protection and use of personal property without due process, just on the face of it ; and fully uncredible and untrustworthiness on the part of Comerica Bank and Direct Expresss Good Faith dealings. Their gross neglect and violation put Claimant at risk for extra fees and charges for financial liabilities which would have normally been satisfied on or before the XX/XX/XXXX day of the month. This situation calls for immediate redress and time of the essence remedy. TIME OF THE ESSENCE LAWFUL REDRESS AND REMEDY The only true and lawful Time of the Essence Redress and Remedy acceptable would be specific performance complying with confirmed transfers, with email notice sent to address in User Profile of online account ; and, Claimants Trusting that Oversight and Regulatory bodies step-up to make certain that no one else suffers such gross atrocities and violations of Human Rights to NOT be secured in their person and property without appropriate Due Process.
11/13/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • WI
  • 53214
Web Older American
The PROBLEM is with the HEADQUARTERS COMERICA BANKXXXX XXXX XXXX XXXXXXXX XXXX XXXX- XXXX TEXAS BECAUSE THEY WOULD NOT 'NIP THE PROBLEM AT BUD '' - XXXX XXXX XXXXXXXX XXXX XXXX - REGARDING COMERICA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - MAIL CODE XXXX ( XXXX XXXX / XXXX XXXX - XXXX XXXX MN XXXX first regarding payments from the Trust- as XXXX Signed in XXXX XXXX XXXX XXXX XXXX then I couldn't get another COURT date there for contempt of court, etc ) because they kept deleting\postponing/ canceling\ court dates-in CA as well as Messing with FEDERAL Lawsuit ( s ) one against XXXX XXXX XXXX in OH, XXXX - XXXX XXXX in NY and where XXXX `` SETTLEMENT CHECK '' for XXXX was from in RI for a {$160000.00} DUE from XXXX - ordered to make me " whole '' for XXXX made me wait XXXX RECEIVE- then sent the {$8.00} check from RI- that started my Federal Lawsuit - against COMERICA BANKS ( including XXXX TX, MI, MN, CA ), ALL XXXX XXXX XXXX BANKS, plus Comptroller of Currency / City of XXXX XXXX of XXXX XXXX XXXX and various people stealing from me/ and trust account - XXXX SPARKED the Lawsuit- XXXX XXXX accepted/ filed in XXXX XXXX XXXX XXXX - XX/XX/XXXX ( covid ) and assigned to a PARTICULAR JUDGE- but then " XXXX XXXX XXXX XXXX Friend of the DEFENDANTS ( and my brother XXXX IN CALIFORNIA and his old time friend ( I met when he was about XXXX XXXX XXXX - in XXXX Introduced XXXX XXXX XXXXXXXX XXXX- " superior court JUDGE '' by my brother XXXX- now his Attorney in XXXX XXXX, CA XXXX and XXXX the XXXX eattery- XXXX XXXX ( who said his XXXX ( XXXX or XXXX old XXXX XXXX XXXX ) couldn't be present- XXXX now the XXXX XXXX deleted the defendants from BOTH Federal Lawsuits ( including deleting COMERICA XXXX, and others as well as ALL XXXX XXXX XXXX OF XXXX XXXX OF XXXX XXXX, Comptroller of Currency AS WELL AS XXXX XXXX- and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - and My Personal XXXX XXXX HOME - even bribing/ threatening MY attorneys, and telling attorneys/ police I'm a XXXX XXXX XXXX XXXX XXXX- where I almost got XXXX '' ( the Cops gave me their Id Cards and wanted me to file DEFAMATION lawsuit as well - because of the FALSE report by XXXX XXXX- I almost was XXXX '' ) - etc/ and XXXX + XXXX ( plus all attorneys involved from the second lawsuit ) - Before sending XXXX XXXX XXXX to XXXX XXXX XXXX " and when it was sent back ( as FRAUD / mail theft- ) to XXXX - ( never reinstated OR defendants added back on ) -then TURNED ON WATER at my DUPLEX, damaged property, damaged XXXX trucksXXXX XXXX XXXX XXXX XXXX on several occasions- and now IGNORES my emails for Missing XX/XX/XXXX mailed PAYMENT - RENEW OF BUDGET - for the LUMP sum put in my XXXX XXXX for XXXX year- and INGORES the MISSING XXXX XXXX i Requested, as well as normal reimbursements Property taxes, Vet care, outside of the Budget amount - etc- as well as any contact since I sent them the FILED LAWSUIT that was stolen out of courts - EVEN the TEXAS DEPT OF BANKING ignores emails ( promised in 2 days ) and COMERICA ONLINE HELP REQUESTS- So far my DUPLEX - XXXX is DAMAGED and UNRENTABLE, I CAN '' T get my missing XX/XX/XXXX never mailed out XX/XX/XXXX - or MY XXXX SCHEDULE I NEED NOW - for XXXX for XXXX tax period not to mention the {$50000.00} DUE ME at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' where XXXX XXXX XXXX ( XXXX XXXX, CA kept kicking the Can to pay me " - and still NEVER DID - saying XXXX XXXX is the TRUSTEE ( get it from her XXXX ) XXXX XXXX actually sent me a UNSIGNED COPY of the ( revised ) trust " alleged to be " the XXXX made by my Father IN WISCONSIN ( XXXX XXXX XXXX XXXX XXXX ) Just before he was taken by my Brother, Attorney ) to CALIFORNIA to XXXX weeks later- so I would have to contest a WI ( altered Trust of WI ) in CALIFORNIA where every COURT DATE was CANCELED- Last XXXX XXXX XXXX where they altered my name- ) the year before that they ALTERED my NAME and XXXX XXXX XXXX so bad im surprised I received it at all- I HAD ENOUGH Of {$6000.00} water bills put on my TAXES XXXX I DO NOT OWE- they turned ON my water/ garbage services- without my knowledge or permission - even stealing XXXX complaints as well to STOP IT-, ALL MY CARS/ TRUCKS/ BICYCLES < REAL ESTATE IS DAMAGED, - MONEY IS STOLEN FROM ME, and im IGNORED- i had enough and I AM NOT TAKING IT ANYMORE- I WANT My XXXX FEDERAL CASES REINSTATED WITH ALL THE DEFENDANTS BACK ON- I want the {$50.00}, XXXX from XXXX XXXX ( {$100000.00}. left to my XXXX XXXX XXXX ) I want justice from XXXX XXXX ( my brother new younger wife at the time ) stealing all moms jewelry, XXXX XXXX collectables, and Jewelry stolen from the XXXX mom left to me ( as well as items on Page XXXX ) - JUSTICE - I WANT JUSTICE and my XXXX Schedule I asked for XXXX )
12/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89110
Web Servicemember
On XX/XX/2022 ; I woke a little before XXXX a.m. to find XXXX charges made to my direct express card about XXXX hours prior that I did not make or authorize. XXXX transaction was for XXXX dollars to a placed called XXXX XXXX XXXX ( XXXX, CA ) and eleven were for {$19.00} to a company called XXXX ( XXXX, CA ). I immediately called direct express customer service and spoke to a representative at XXXX that XXXX. She noted my complaint but informed me that I could not dispute the charges because they were still " pending '', but advised that I close or put a hold on ( I can't remember which ) the card. I needed some cash for bills and necessities, so I first went to an ATM, immediately, and withdrew {$500.00} and spent {$60.00} on some items. I, then, immediately called back and canceled my current card and ordered a new one. On the fourth of XXXX, I was able to call customer service and put an official dispute on file. I received paperwork in the mail from Direct Express on XX/XX/XXXX. I completed the paperwork which was basically a written version of what I told the dispute department on the fourth. I mailed the paperwork on the XXXX of XXXX. On the XXXX of XXXX, I received a credit from Direct Express for all XXXX charges which totaled {$230.00}. I had been made aware that a temporary credit could be given, but I was hoping that everything had been handled. I did receive the letter explaining the {$230.00} credit some days later, but remained hopeful that my money was money again. Unfortunately, on XX/XX/XXXX, XXXX of the {$19.00} credits were reversed. XXXX more credits for {$19.00} were reversed on the XXXX. ( The {$15.00} to XXXX XXXX XXXX has seemed to be resolved and that amount has stayed in my account. ) I called customer service because I was confused about what was happening. I was informed that the reversals were apart of the process and that the merchant would be the ones to reimburse me directly. The reversals, totaling {$210.00}, brought my account to over {$180.00} in the negative and that is where it stayed for the rest of the month. On the tenth of XXXX, I received mail from Direct Express informing me that the merchant has documentation proving the transactions were authorized by me and therefore I could not receive my funds. On Monday, XX/XX/XXXX, I called and argued the information on this letter. XXXX of the things that I told the representative was that on Saturday, the XXXX, I called the number listed for the merchant on my statement. When I called, it went immediately to voicemail. The voicemail was odd : it was a standard personal greeting instead of what you would expect to hear when calling a business, no business at all was mentioned, and all I could hear was a short " mumbling-cryish '' sound in the place of where a name would usually be said. The customer service representative seemed to use the strange voicemail information to send my case to another department that would give it XXXX more look. He said I should be contacted within XXXX business days. On Tuesday, the XXXX, another mail from Direct Express arrived. This one referenced only XXXX charge of {$19.00} from the merchant and saying that the merchant has documentation proving them correct and that the case is closed and the money would not be returned to me. On Wednesday, I once again tried to contact the merchant with the only information available to me, the phone number on my account statement. I called a total of XXXX times ; the calls were made during XXXX different times during what would be considered usual business hours. Each call resulted in the same strange voicemail described previously. The situation started to seem hopeless. I wondered if I was even " automatically entitled '' to my funds or if this was XXXX of those situations where you have to go to court or something. I googled some information on the topic and read that consumer protection states that I should get my money returned to me. I called Direct Express Disputes Department this morning, the morning of XXXX the XXXX, with questions : " Is direct express considered a bank? Do they have different rules? If I am protected why does this shady merchant hold more weight than me? ... and stuff like that. '' The representative this time became extremely short with me and was not helpful. I remained polite because I know that being angry will not help my situation but only hurt it, but I was emotional and close to tears as I told her that this money has affected the entire holiday season and XXXX is drawing near. She continued to speak as if there was nothing to be done and I need to stop wasting their time. After this conversation, I decided to put in a dispute with CFPB.
05/17/2017 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • XXXXX
Web Older American
I ( XXXX XXXX XXXX XXXX ) had a house in XXXX ( XXXX XXXX XXXX ) j ointly owned with my 2 brothe rs, it was sold via property agent : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , CA XXXX Realtor XXXX # : XXXX Mobile # : XXXX Email : XXXX XXXX XXXX The Escrow is : XXXX XXXX Escrow Manager XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , CA XXXX XXXX XXXX XXXX XXXX Phone XXXX XXXX XXXX XXXX XXXX XXXX Comerica Bank XXXX XXXX ( The banker of the Escrow who wire the fund to me ) The selling of the house w as closed on XX/XX/2017 and I was informed by Escrow via XXXX XXXX on XX/XX/2017 that the fund of USD XXXX was wired to my bank account ( Email XXXX sent by XXXX with Es crows notice dated XX/XX/2017 as attached ) The fund was wired through Comerica Bank in XXXX XXXX . XXXX XXXX XXXX advised me on XX/XX/2017 that an amount of XXXX was credited to my bank account ( attachment : XXXX XXXX ), I didnt know what is the relation between XXXX and XXXX as I cant reach the amount with the market exchange rate. I sent email ask XXXX on XX/XX/2017 and XXXX replied on XX/XX/2017 said will check it ( attachment : XXXX XXXX XXXX ) XXXX XXXX XXXX advised me again on XX/XX/2017 that an amount of XXXX was credited to my bank account, I asked XXXX again with XXXX bank advice ( atta chment : XXXX XXXX and XXXX XXXX ) XXXX XXXX ( E scrow Manager ) replied on XX/XX/2017 that the bank made error and not sending the full amount and XXXX wired XXXX on XX/XX/2017 ( Friday ). XXXX attached the Wire Approval Notification date XXXX from Comerica Bank and also th e 2 Wi re Transaction Detail, 1st Outgo ing Money Transfer {$160000.00} and 2nd Outgoi ng Money Transfer {$3700.00} as per pdf files attached. XXXX replied in her email dated XX/XX/2017 as below : Hi, I have researched this and found that when the rst 2 wir es were sent to XXXX XXXX , the amount I wired and the amount actually debited from our account was not the same. I called the bank to nd out why there was a dierence in what I had submitted for wire transfer and the actual amount wired, I was advised that the banks International Traders, attempted to save us money and obtained a better rate for transfer. I explained to the bank that this is not our companies money, it is our clients money and the full amount needs to be transferred. I submitted the remaining amount of {$3700.00} for transfer on Friday, at that point our bank did transfer the correct amount. I have attached the emails showing the amount requested to be wired and the proof of wire transfer which is dierent. I have also attached the proof of wire transfer for the 2nd wires for the r emaining balance. XXXX replied again on XX/XX/2017 that Comerica Bank convert the 1st remitt ance into XXXX $ with exchange rate of XXXX , this exchange is far below the normal exchange rate, about 4 % difference. I cant convert back the XXXX I received with this exchange unless Comeria Bank is willing to do it. I sent email to XXXX & XXXX on XXXX and request them to ask Comerica Bank to reverse the 1st transa ction or compensate my loss of XXXX , I only get the nonsense reply from XXXX . XXXX XXXX in his email dated XX/XX/2017 giving me some nonsense reasons and doesnt protect his clients interest. I know he has received his commission and it is no need to deal with me again. The questions are : ( 1 ) Why Comerica Bank did not follow the instruction to wire the full amount of XXXX according to the Wire Approval Notification? ( 2 ) Ac cording to the Wire Transaction Detail, it is an Outgong Money Transfer, Comerica Bank received the wiring fee and should Transfer the amount in XXXX according to the instruction. ( 3 ) I t is very clear that Comerica Bank has made the error during the 1st wire but XXXX ( Escrow Manager ) d idnt ask the bank to correct the error of converting the fund into XXXX , she just said she has made t he 2nd wire for the amount short in the 1st wire and the Escrow has paid the full amount. ( 4 ) 2nd wire was tran sferred and I received USD with just the wiring fee deducted, that means the 1st wire is totally unacceptable as XXXX quoted that Comerica Banks International Trader atte mpted to save money for Escrow. ( 5 ) Comerica Bank must compensate my loss for the error they has made and your Bureau should punish them for doing it again.
12/14/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MO
  • XXXXX
Web
This is in regard to a fraudulent transaction placed on my XXXX XXXX XXXX Card on XX/XX/XXXX by XXXX XXXX, XXXX ( XXXX ) This Company apparently owns markets and/or gas stations & convenience stores in various counties ( but not the US ). SEE ATTACHMENT NO. 1 The fraudulent charge amount ( s ) were {$270.00} & {$8.00} ( International Purchase Fee ), for a total of {$280.00} On the morning of XX/XX/XXXX I logged into my XXXX XXXX account only to find that my account had been suspended due to fraud ( or a fraud alert ). I immediately contacted XXXX XXXX Customer Service and spoke with a representative ( XXXX ). I was not able to see the transaction in question, as the account was suspended & I could not raise the History page for the account. I asked him what/who it involved & he told me it was XXXX XXXX. He was told IMMEDIATELY that it was a fraudulent transaction. This was around XXXX-XXXX XXXX ( Central Time ). He then proceeded to tell me that I would have to wait a day to start a claim to remove the charge. I asked him, Why? and he proceeded to tell me that they would have to pay the charge, before a claim could be started. I told him, I am telling you right now this is a fraudulent charge and you should stop it. He answered that they could not do that. ~ At that time, it was still a Pending Charge. Under the XXXX XXXX XXXX Terms of Use Policy statement, Section IV Subsection C they can refuse to process a transaction if : We are uncertain whether you authorized the Transaction. SEE ATTACHMENT NO. 2 In order words, they COULD have stopped processing the transaction at that point!!! This money is purely a Social Security monthly benefit. The representative ( XXXX ) then issued a new card. The following day, I tried to call XXXX XXXX XXXX to file a claim, as he had told me to do. I could NOT contact them, as I needed the 16 digit number & the system kicked back my old card number as being invalid. I could not get my new card number off of the account page, as it only showed the last 4 digits. XXXX had also told me that sometimes a card holder can just get in touch with the company that charged the amount to see if they will just remove it. XXXX XXXX is in XXXX & I did call their contact number, but their messages were only in XXXX, XXXX & XXXX. After a few days, I did send them a message on their website & even used an internet, search engine translator to do that. I have never received a reply. I waited to receive my new card & contacted XXXX XXXX XXXX again. Their complaint form is on the way. First, I had to wait for the new card to arrive. Now, I am waiting for the complaint form to arrive. I was told that it could take up to 90 days to investigate this fraudulent charge and hopefully return the money to the account. ( Due to the fact that it is an INTERNATIONAL issue ). Let me be clear on this : I have NO dealings with any person or company in XXXX. I have NO intention of traveling to XXXX. I do NOT have a US Passport nor do I presently have an application submitted for a US Passport. Neither do I have any friends or contacts in XXXX. The last time I was in XXXX was on my honeymoon in XXXX & XXXX in XX/XX/XXXX. PERIOD!!! In my opinion, XXXX XXXX XXXX was negligent for not having put a hold on the processing of the fraudulent transaction. I was told repeatedly that they could not do that. According to their user agreement, they most CERTAINLY CAN!!! I have also filed a report with the FBI & the entity that oversees international internet fraud, but considered both of those to be a total waste of time & did so only because of a possible link to terrorism, where it involved a fraudulent, international transaction. Naturally, I would like that money returned to my account ASAP. XXXX XXXX XXXX should NEVER have paid that transaction, after they were told PRIOR TO ITS BEING PAID!!! I received a letter from XXXX XXXX XXXX on XX/XX/XXXX. In the letter, they stated that they had tried to contact me via telephone about this charge. I spoke with the security rep. ( XXXX XXXX & she told me they had tried calling at XXXX XXXX on XX/XX/XXXX. I called them well within a couple of hours of their call. - SEE ATTACHMENT NO. 3 I asked XXXX if they had called to verify if the transaction was fraudulent & whether they would put a hold on the transaction then. The answer was, No. If XXXX XXXX XXXX has a Fraud Prevention Team ( as the letter in attachment is signed ), then they should try to do just that PREVENT Fraud & not just go ahead & process a fraudulent transaction, when they have the ability to do so. The transaction not only COULD have been put on, but SHOULD have been put on hold!
10/31/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MN
  • 55379
Web Older American
*Went to XXXX XXXX ( convenience store near my house ) on XX/XX/18 on XXXX XXXX , XXXX , MN XXXX, and made a purchase of {$7.00} at XXXX. Either dropped or left my XXXX XXXX debit card there without realizing it *XX/XX/18 at around XXXX XXXX, while at home, checked walled and could not find XXXX XXXX debit card, checked car, jacket pockets, etc. *On XX/XX/18 at about XXXX XXXX I called XXXX XXXX-the last place I used the XXXX XXXX card and asked if I had left it there or if anyone turned it in-I was told it was not there-it was not in the safe. *At XXXX XXXX on XX/XX/18, I checked online and found two charges I did not make. Both were done on XX/XX/18 at XXXX, an IVR Money transfer ( for {$840.00} ) and the charge for the transfer ( {$1.00} ) to XXXX XXXX, XXXX. I dont know who XXXX XXXX is and I did not make these charges as I did not have the card at this time. *Called XXXX XXXX at about XXXX XXXX on XX/XX/18 and reported my card lost/stolen. Explained about the money transfer charge and that I did not do it, dont know who XXXX XXXX is. The person at XXXX XXXX was very unpleasant and kept asking if I was sure I didnt do it, and that the pin number for my account had been changed right before this transaction. I told it wasnt me, I didnt change the pin number or do this transaction as I did not have my card/it was lost or stolen. The card was cancelled, and I was given a number XXXX XXXX and told XXXX XXXX would not investigate anything until they received back the paperwork they would mail out to me and I should have by XX/XX/18. *At about XXXX XXXX on XX/XX/18 I called the XXXX XXXX Police and reported my XXXX XXXX card missing or stolen and that fraudulent charges to XXXX XXXX had been made using my card. I was given the Police Report # XXXX. *XX/XX/18 around XXXX XXXX physically went into XXXX XXXX and asked if my card had been found/turned in. I was told by an employee there that they did not have it-it was not in their safe. *XX/XX/18-Called XXXX XXXX when did not get paperwork-they were nasty about it and said I should get it on XX/XX/18. *XX/XX/18-did not get paperwork from XXXX XXXX on either XX/XX/18 or XX/XX/18. Physically went into XXXX XXXX and again asked about my XXXX XXXX card-again told they did not have it-it was not in the safe. *XX/XX/18-Still no paperwork from XXXX XXXX . *XX/XX/18 I was in XXXX XXXX getting ready to make a purchase when a store employee came up to me, out of the blue, and asked me if I was XXXX..she said she had my XXXX XXXX card that I left there on XX/XX/18. I was surprised and confused and asked how this could be as I called once and physically came in two other times asking about this card. She could not give me a plausible explanation-saying that maybe they couldnt read my name on the card-I then told her I always described the cad as a green XXXX XXXX debit cardshe did not give me an answer. She gave me my missing card without asking for any IDit was very bizarre. Later that evening I emailed this information, the entire bizarre situation to Officer XXXX XXXX with the XXXX XXXX Police and as of XX/XX/18 I know he went to this XXXX XXXX to investigate this. *Finally got the paperwork I needed to fill out for XXXX XXXX before they would even investigate the situation. Filled it out and mailed it Certified Mail Return Receipt on XX/XX/18. I received the Return Receipt card showing it was delivered on XX/XX/18. *I received an email from Officer XXXX on XX/XX/18 telling me that he had no information or update for me-that XXXX Express would not be responding to the subpoena until XX/XX/18. I dont know if that means they will be mailing it out to him or how he will be getting the information. I did email Officer XXXX again on XX/XX/18 but have not heard anything back from him. *Tried calling XXXX XXXX again in XX/XX/18, was told there was no information or update, reminded they have 30 to 90 days to investigate and decide if they will reimburse my stolen money. *I have tried calling the Minnesota Attorney General and several attorneys-I keep being told they can not help me I need to call XXXX XXXX who either cant/wont help me or they just disconnect me. I am late on my XX/XX/2018 Mortgage payment, my son let me borrow his checking account to pay other bills and through some confusion and lack of funds on my part due to the stolen money I ended up with {$140.00} in overdraft fees on his account. *I have received no paperwork from XXXX XXXX about the theft of my money from my account. *I do not have a copy of the Police Report as the investigation is on-going and has been delayed waiting on XXXX XXXX to respond to the subpoena sent by the police.
08/31/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92557
Web
I am XXXX XXXX XXXX and receive benefits on the XXXX XXXX card set up by the government. XX/XX/XXXX I noticed there was a lot of money missing so I contacted XXXX XXXX and cancelled my card. I was told I would not be able to discuss my card with the fraud dept due to a procedure of them calling you back within 5 days for security purposes. I also had opted for paperless statements but had not been able to access my online account. I had been unable to access my account online from the start and had requested assistance from XXXX XXXX to no avail. I suffer from clinical anxiety and I then procrastinate to avoid hearing of new problems. I waited for the 5 business days for fraud to call yet did not receive a call or a message. My benefits were deposited at the first of the month and was again less than I expected so I again called XXXX XXXX on XX/XX/XXXX I was told again that someone would call me back within 5 days and I refused to accept the delay again. The representative suggested I download the app and this will allow me to see transactions, which I did. I had definitely been the victim of fraud ; someone had been using my card for some time. The app allowed me to go back 3 months and each month had several unauthorized transactions. I contacted XXXX XXXX and we noted some of the transactions and I was given a Service # XXXX totaling close to {$1200.00}. I was told I would be mailed statements going back to the opening of the account in XX/XX/XXXX and would receive a call back in 5 days to assist my gaining access to my statements online. I called again and said there were a lot of charges and the total was now equal to 2 months of benefits and I receive no other money, I needed something to be done quickly. I was told I would be receiving mail that had the formal complaint that I would have to sign in 5 to 10 days, I needed to sign and return then allow another 10 days for them to process and from there it would take a minimum of 45 days and up to 90 before I would see a credit. I contacted them again XX/XX/XXXX, and explained I had no money, my balance was XXXX cents and I was then told I could prepare my case listing the service number, the charges and a few additional details that would expedite the processing. I also gave more unauthorized charges and was given another service # XXXX totaling {$1100.00} approx. I prepared the outline from the first claim and faxed it then waited for a phone call or the mail from XXXX XXXX. I faxed the outline to XXXX on XX/XX/XXXX and called to verify they received it on XX/XX/XXXX yet was told it was still processing in and I needed to allow 48hrs for fax processing. It had been 3 days so I asked to speak with a Supervisor. I spoke with XXXX who told me the same waiting periods but stated I must have misunderstood about the 5 day waiting period. The company has 5 days to respond to them, there wasn't a call back for security reasons to speak with fraud dept. I explained that my utilities were about to be disconnected and I had no money for gas or food and needed my claims processed. XXXX checked into my fax and told me they had not received any fax from me and I would be receiving my claim forms 10 days after filing the report. I re-faxed the complaint and as the previous time I had a confirmation of a successful fax. In addition, XXXX, the supervisor told me if the forms are not returned, signed and processed within 10 days there would be no provisional credit and I received the paperwork for the second claim 11 days after filing. I never received the paperwork for the claim filed on the XX/XX/XXXX. I am requesting your office to step in and assist me in having these unauthorized charges dealt with because it seems I am not getting anywhere. I have only seen 3 months of statements, I still have no access to my online account and the funds that were stolen are my only source of income. I have requested to have all my statements be sent to me but only received 4 months and there were charges in the beginning of the 4th month which the unauthorized use clearly goes back further. I don't see the sense in creating all these service numbers and will put all transactions on one once I have access to the information. I have agreed to assist in prosecuting the person that I believe did this and have given his name and the specifics how he had gained access. Please help me have my funds restored and hopefully have XXXX XXXX cooperate and take interest in my situation as it has been since XX/XX/XXXX I have requested help.
08/25/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • SD
  • 57104
Web
Ive had 2 different fraudulent charges that had been debited from my Direct Express account ( Comerica Bank ONLY issues the cards ). Since XX/XX/2006 until XXXX they WHERE the company that my son & I had our XXXX payments deposited into. My son hasnt received benefits for a few years as he is XXXX now, and only received them under my XXXX. On XXXX a {$99.00} charge was debited from a merchant named XXXX XXXX XXXX XXXX XXXX CA United States of America. Ive never heard of this company I didnt authorize any charges, my card was in my wallet at that exact moment the charge was debited from my account, & I still dont know to this day what this company sells or what services it offers. Then began the nightmare that many days to get ahold of ANYONE w/just knowledge of their job. That started in XXXX & is still ongoing. On XXXX the XXXX unauthorized charge was debited for {$59.00} to merchant : XXXX XXXX CA UNTIED STATES OF XXXX. I then got back on the phone to for sure close that compromised card ( ending in XXXX ) & request new card be issued. I have almost 48 screenshots calling their company, of course, I have every single piece of paper that VET validates everything that I am stating, I even kept envelopes the cards came in. I finally get through to speak with a representative, politely ask her to close the card ending in XXXX, ask twice how long my new card will take to arrive, she tells me 5 to 7 business days ( verify if I need or need not to pay for Expedited shipping ), proceed to request being issues a new card, The rep verified my information, told me she has already submitted that request that I should receive the card soon, I tell her thank you & to please transfer me to the fraud dept. I talk to a fraud investigator who opens the claim, informs me she can email me the Questionnaire of Fraud, gave me the email address to return completed forms, & that was the end of that call. THEN came the headache!!! I knew when I hadnt received my new card w/in the 5 to 7 business days that something was wrong. I decided to wait until XXXX @ XXXX pm, rep hung up call immediately, clld right back on XXXX @ XXXX XXXX for 7 mins, rep then sd that the time frame for new card is 7-10 business days & XXXX get my card on the XXXX. He was not at all happy upon me challenging his word & especially after I stated very odd as when I just now called the automated system it states has been more than 5 to 10 calendar days since you ordered a new card press 0 to speak with a representative. I do have a screenshot of that phone call, among many many more. Of course he got upset and just hung up on me. So I was literally just on pins & needles, crossing my fingers that this new card would arrive w/the XXXX mail, or I would be in a huge bind financial wise. Id have my funds in my account @ XXXX XXXX on XXXX, but no way to access even a {$1.00} of course because not having even the card #. Unfortunately, the representative changed the name of the city where I live from XXXX XXXX to XXXX XXXX, so of course I never received the questionnaire of fraud that was due within XXXX business days in order for me to get a provisional credit as it was addressed to that address. I then had to make over 30 phone calls on XX/XX/XXXX to get another new card sent expedited. I just never expected to receive that original replacement card that had went to a city that does not even exist. I did not get my new card until XX/XX/XXXX, my bank account has never ever been overdrawn, I would have had access to the bills that were set up on auto pay. If that representative at XXXX XXXX had not changed the city where I live To someplace that doesnt even exist. It has gone even more downhill from there as even though I can show them all of the proof in the world they still will not do a thorough broad review, not some one day thing done on a Saturday just because how many years Ive had that account. One last thing to top it off they are refusing to give me my money that the supervisor has verified has been received by XXXX for an item. I had to return. Ive sent documents after document. Nothing ever gets done with that company. I completely agreed with the XXXX rep when he stated that they were recommending people who had just gotten approved for XXXX to go through DirectExpress, that the government was not going to renew their contract with them, he was actually the one that informed me they always have multiple multiple small claims suit for violating numerous different acts.
01/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MA
  • 01851
Web
On XX/XX/XXXX, I went to XXXX XXXX XXXX XXXX and tried to use the ATM machine at approximately XXXX I tried to take money off my direct express card XXXX Name on the card XXXX XXXX XXXX ( XXXX XXXX XXXX ). I typed in {$520.00} dollars, the XXXX XXXX bank charged me and direct express {$3.00}, meaning that my bank gave the money to the XXXX XXXX bank and now the responsibilities on XXXX XXXX bank to give me the money that was paid for by me and direct express. The money processed inside the machine as if it was going to dispense but the ATM draw did not open up. So, someone used XXXX device to remotely control the machines function such like the XXXX ( inc. ) customer service remote screen sharing and maintenance to not allow the money to dispense. Which is illegally seizing my money violating the 4th amendment, as well as article 14 of the Massachusetts declaration of rights ( which is greater protection ) ,18 USC 242, 243. 42 USC 1981, 42 USC 1982, 42 USC 1985. I waited for the money to come out it didnt. Then 3 minutes after the machine went out or service, rebooted which I took photos of and sent it to askcrt, askdoj ( department of justice report ). The machine display it was working again. I then used my XXXX XXXX card cause I have account with that bank and tried to use it to see if my money may be stuck cause nothing came out where does money that suppose to come out go?? Either it reverse like a CD rom takes back a cd that cant eject or maybe it has to be stuck in place, like a vending machine ( but the mechanism can be controlled remotely ) XXXX took {$10.00} dollars off my XXXX XXXX account and it came off fine. But my {$520.00} dollars from direct express was still in the XXXX XXXX ATM account. This is an internet crime ( cyber attack scam ) that probably happen to millions of XXXX persons a year. I request the statistical data. The video can be summons of the transaction specifically at XXXX am and then another at XXXX. I called XXXX XXXX cause they are responsible they told me that I have to dispute it with direct express. I called direct express and they told me XXXX get my money within XXXX hours maybe tomorrow if the banks cooperative. They did not give me or ask me to fill out any forms at that time. I waited from XX/XX/XXXX - XX/XX/XXXX. I called today and the male asked my name and info which I provided. He then asked my telephone number I gave him ( XXXX ) then I told him Ill give you another number because that one was not charged and I had the other phone in my hand now, so I gave him ( XXXX ), the guy said I cant use that number I seen he was given me a hard time and to prevent abuse I said Ill contact them back that was at XX/XX/XXXX ( XXXX. ), I called again verified the info with a female she gather my info the same and I gave her XXXX and she except okay but said my account was suspended at XXXX which was not true. Then said it would take up to XXXX days to get my funds back and I can get a credit in XXXX hours but I got to sign something first. She asked did I get them by mail, I said no, I explained the previous girl said I would get it back XXXX hours she said yeah only credit back back until the investigation is over. It is not XXXX hours from the time my money is taken if I have to wait XXXX days for the form to come in the mail. Then I got to send it back. They didnt send it by email. So I explain to her since I see they are part of a scam I am going to put them in the complaint. Because she said at XXXX am today my card was suspended then stated after the call it was suspended which was at XXXX. Which I said to her the card was never suspended XXXX minutes ago before this call. So this has been happening with XXXX XXXX bank with my loan requested that was denied, taking little sums of money over and over as well as other banking discrimination which is affecting my credit. Also another issue XXXX & XXXX not reporting 6 months of credit payments to credit bureaus from XXXX. And because of this my XXXX XXXX remained at XXXX and not in the XXXX. Likewise this issue with my money affects my payment with creditors, XXXX, credit XXXX, first premier, enterprise bank ( XXXX XXXX ), XXXX bank, milestone credit, Finger hut. Plus I have to serve people in my federal complaints and its preventing XXXX XXXX of redress and service of business and federal applications ( connected to school, self-employment, ( etc ) state as well. Please contact me at ( XXXX ) XXXX
05/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85308
Web
On XX/XX/XXXX I went online to use my cash app account, and the amount I originally requested was declined by my bank. So I logged on to the direct express website to see what was going on with my account. I saw an ATM transaction in the amount of {$800.00}. I did not do nor approve this to be done. I checked my purse to see if my card was there, and it was, so I was concerned with how this ATM withdrawal was made. I called Direct Express after transferring a lesser amount to my cash app. ( The only way to have access to my funds as I would have to cancel my card and wait for a new one in the mail ) Upon calling Direct Express, they require you to enter your PIN number into their system, to gain access to your account. My regular pin number did not work. I then had to enter my social security number into their system, to change my PIN number, to gain access to my account. It is then I realize my information must have been stolen and used to change my account information and the ATM withdrawal, as I have been home and not gone out the day the withdrawal occurred. I changed my PIN, and regained access to my account, and went through the prompts to file a claim with Direct Express. They transferred me to a third party company, that stated they needed to verify my identity over the phone in order for me to dispute the {$800.00} ATM withdrawal, and get my money back. I received the verification code of XXXX. Which I'm still unsure of the point of all that process. They tried to charge me for a service I stated I did not need nor want. I asked them how or why it would be required for me to sign up for a service to continue filing a claim with direct express. The person explained that I wasn't required to sign up for anything, that the services provided were just an option if we wanted to take advantage of the opportunity or something to that nature. At this time I had transferred another {$10.00} to my cash app card, just in case it would be needed to complete the verification steps. I was disconnected from the phone call, and I had to call Direct Express back to restart the process of filing a claim. This is now about XXXX XXXX. the next day. XX/XX/XXXX I finally got a hold of someone at Direct Express and opened up service request number XXXX. I was told I would be getting some forms in the mail, which I did, and to return them by XX/XX/2021. I then had faxed over to them on XX/XX/2021 and on XX/XX/2021. I have confirmations for. I had to fax my information to them as The Originals I sent in the mail were returned undeliverable to me by the post office. On XX/XX/XXXX I received an email from the fraud services department, fraud investigations team. It had no cover page or information on it, other than what looks like a screenshot of their internal system. Stating my claim has been closed, due to conflicting information. I then tried to respond to that email, and find out what is going on with my claim. I faxed my reply, along with additional documentation of the sequence of events described above, to Direct Express on XX/XX/XXXX. On me XX/XX/XXXX I finally got ahold of someone from Direct Express. They advised me that in order for my claim to be appealed, ( I stated I haven't even been notified in writing of the decision ) I would have to obtain copies of screenshots of the ATM footage. Showing if someone other than myself using the ATM for the contested withdrawal amount {$800.00}. I have tried multiple times and had no luck getting ahold of someone from XXXX XXXX XXXX to obtain the information requested from Direct Express. I am having trouble reaching anyone in the fraud department as I don't currently hold an account with XXXX XXXX XXXX. I feel this claim has been mismanaged and unlawfully closed by Direct Express. As the mailing address for the claims department is undeliverable, I find it hard to hold faith in my claim being resolved acceptably. Especially with so much unprofessional behavior, which has been documented above. I have since notified and filed an FTC report, as well as the original XXXX police report, and notified the three credit bureaus. I have used the sample letters in my request to XXXX XXXX XXXX, but they would not be taken to the correct department, as I don't have an account with them. I am at a loss as to what to do now to get my claim resolved or even how to obtain the required information I feel direct express is unfairly asking of me.
11/06/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NY
  • 128XX
Web
XX/XX/XXXX through XX/XX/XXXX I had XXXX unauthorized charges separate charges to my XXXXirect express Comerica debit card for numerous amounts. I had tried my hardest to get a hold of XXXX because all of it went to XXXX play someone from XXXX play it was all on my bank statement their address they format their name XXXX play and they would not. Theres no place to get a hold of them and I tried everything. I emailed every email they had. I sent them pictures of my bank statement with their name and everything on it with the charges no one lives here with me. I am alone XXXX hours a day. Ive never once in my life had XXXX single XXXX play charge on my bank statement ever in my lifetime never have. I once played a video game game or whatever they sell on that site they know that the history knows that and then when I did get a hold of someone because it was a callback number they leave them information they call back they called me back and I said that to them which there were people that couldnt really do anything about it they could take your money but they couldnt do anything about the fraud, they continuously let them take money after money out of me until I had {$.00} left in that bank account. I had no money for food that month. I was so upset I literally was having XXXX XXXX after XXXX XXXX. I put a freeze on my account in a lock the credit card account because I couldnt get a hold of the bank for XXXX days I tried the robot told me you have reached a high velocity of calls call back at another time, and that was at all hours of the night and day this is at Comerica direct express Social Security my bank account whatever debit card and finally the fourth day when I get to get a hold of them I was put on hold for two hours and 40 something minutes I videotaped it on my other phone I have proof no one ever came. I hung up after stressing out for almost 3 hours waiting for someone to come on the phone. They put me on hold for the dispute department and no one ever came to the phone, so I switched banks now I finally got out of that Comerica bank and I went to a credit union that was more legit than these people were insane. You could not get a hold of them no matter why it caused me so much stress and anxiety. I I have an anxiety disorder, and I almost put me in the hospital. I cried the whole month I couldnt get them to stop. I emailed XXXX I disputed every single charge they made me fill out a form for each and every separate charge that was on there, and then nothing happened so I did it again and nothing happened. I did it again nothing but I spent so much time and energy trying to fix this because they knew it was not mine. They knew they could look through my records and see that Ive never once in my life my whole entire bank statement was all XXXX XXXX, XXXX, XXXX XXXX. Ive never in my life and they knew that and they did not they didnt stop them from taking the money after I said it was not me stop stop stop they did not care they just kept letting it go for the whole month like {$.00} left in the bank thats the only reason why they stopped, and I switched banks close that bank account. I never got one cent returned to me. I was disgusted. I just want all off my phone completely I was so disgusted so I begged every email every phone number. Every I even went on the person who made XXXX who created XXXX and I found his XXXX and I left messages on that and then in the CEO of XXXX. I left messages on theirs and sent them the pictures of my statement being its the whole thing is all XXXX play why would I spend my whole check on XXXX play bills to pay in food to buy I starve that month no one cared to bother even emailing me a personalized anything all I got is plain old simple thing that they give out to everybody email that that was just generic and I didnt get a sent back. I was disgusted so upset spent all that time filling out each and every form for each and every amount and nothing insane. This had to be a scam, because every single XXXX of it went to an actual play, XXXX in their XXXX XXXX or whatever XXXX where their actual building is, thats where all the money went. Why wouldnt they person who got my debit card number by anything other than XXXX play come on they wouldve bought a TV or Something phone no they bought all XXXX play stuff and I have proof I have the snapshots of all my bank statement online so I can send them to you any day anytime
09/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 355XX
Web Older American
XX/XX/2022 Direct Express Phone : XXXX Fax : XXXX RE : XXXX # XXXX SR # XXXX To Whom It May Concern : I am XXXX and receive money from Social Security XXXX every month via the Direct Express debit card. Money is directly deposited on this card every 3rd day of the month. I have had no previous problems concerning my Direct Express card in the past. On XX/XX/2022, I was paying my monthly bills using this card, I pay my bills via the telephone. I always carried a positive account balance in rhe approximate amount of {$1200.00} in case of emergencies. My monthly benefit amount is {$1500.00}, So, I was very shocked to be told while I was paying my bills that I had insufficient funds on my Direct Express card. I contacted Direct Express and was told that at the end of XXXX I had no funds on my card. The customer service agent said I had several amounts withdrawn on XX/XX/2022 and the funds showed they were withdrawn was XXXX XXXX, NV. I have never been to XXXX XXXX and probably never will be. They gave me a phone number associated with these transactions. I called that number and was told that they had no control over who took the money. They said they were just an agent for the company and had no control over the money. Direct Express told me they were going to send me my transaction records from XXXX, 2022 through XXXX, 2022. The customer service representative told me to look over all the transactions and put them on a dispute form that they were sending me. I received everything. I looked over the statements and there were other transactions that were not approved by me. I listed all the unapproved transactions and returned the papers to Direct Express. They said they had 45 days to make decision concerning whether my money would be reimbursed or not. I called them frequently and a week after the 45 days, they said that had refused my claim. The only transaction they would discuss with me was a double charge of {$25.00} car wash on the same day. They said my claim was denied because I had to be there with my card and the chip to make a purchase. I did get a car wash that day but I only have one vehicle and did not wash it two times in one day. So, that was an error but I told them to forget it because I was more concerned about the charges of more than {$1200.00} made by someone in XXXX XXXX, NV. They stated that they would send me paperwork to appeal their decision. I waited several weeks and never received any papers. I contacted them on the Friday before XX/XX/2022 and was told they would resend the papers. Several more weeks went by with no papers being received. I called again and asked them if they could e-mail the papers since they seemingly could not get them in the mail. They transferred me to another customer Service Representative who told me my case had been closed and that there were no papers sent out because of the closed status. She said she would re-open my case and that I needed to call back within 3-5 business days. I called back in five days and was told the case was still closed so the original appeal papers had not been reconsidered. After arguing with this person, she said she would re-open the case and she gave me an escalation claim number. Again, I am told to call back in 3-5 days. When I called back, I was told that my escalation had been denied and the case had been closed again. It was suggested that I have a police write a report and have it sent to me and that it may give cause to re=open my account. During this time, I also had my XXXX account hacked, someone tried to withdraw money from my bank account ( luckily XXXX caught this before any money was taken ) and someone charged {$800.00} on one of my credit cards which I had to appeal to get my money returned. Thankfully, the credit card company returned my money in a timely manner. All Direct Express has done is give me the run around since XX/XX/2022, I mostly stay at home, I am single and no one lives with me. I have struggled through these months which I should not have had to do. I do not give my Direct Express card to anyone and it has never left my purse so I do not know how they can say that I had to be there with my card with the chip in order for these charges to be made. I deserve justice instead of being lied to and stalled. Anything that anyone can do to help me would be greatly appreciated. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX ( XXXX ) XXXX
04/23/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • XXXXX
Web
On XX/XX/XXXX, I attempted to make a purchase and an ATM withdraw in XXXX, CA, both were declined. I immediately called XXXX XXXX at -XXXX and spoke to a customer service lady I can not recall her name. I asked her about the transactions and who the merchants are. She told me they are pre-authorized transactions, for {$320.00} and {$540.00} both at XXXX XXXX # XXXX, she believed to be located in XXXX XXXX, CA, and {$43.00} for XXXX # XXXX she was not able to tell me their location. These transactions were made without possession of my card which I still have, without my signature, and without a PIN number. Telling me I could not dispute the transactions until they are settled, which can take 3 to 5 business days. I asked her to explain what settled means, she told me same as PAID. I asked why would they pay a transaction from my account, I did not make, or authorize, or give anyone else permission to use my card. The mystery I never lost the card or PIN. She tells me you dont need a card to make a purchase, I asked how could they get my card # if never lost it nor out of my possession? She tells me it can happen, I just need to follow up and make sure to file a dispute once settled and make sure to complete and submit forms and keep in touch. I continued calling Customer Service until 2 of the 3 transactions settled on XX/XX/XXXX, the day I was able to file a dispute SR # XXXX, XX/XX/XXXX for the {$320.00} @ XXXX # XXXX and the {$43.00} @ XXXX # XXXX per XXXX Level 2 Customer Service. She said the transaction for {$540.00} is not settled, but it will later or the next day. XXXX told me to add this transaction to the dispute she entered, she would note my account, and she then provided me the fax # XXXX and said I must submit the documents within 10 business days or on or before XX/XX/XXXX. I faxed my completed questionnaire documents on XX/XX/XXXX to XXXX, and then called Customer Service to see if they received them. According to XXXX, XXXX, and XXXX they did not receive the documents. I faxed them successfully two tines, When I spoke to Level 2 CSR XXXX, he advised me the {$540.00} transaction settled, and I need to dispute this transaction too. I told him XXXX told me I did not need to file another dispute because I can add it on SR # XXXX. He said no, I need a new dispute and gave me claim SR # XXXX dated XX/XX/XXXX for {$540.00}. He said the documents must be submitted on or before XX/XX/XXXX. Now access to my funds are extended another 2 weeks almost an entire month. 1 ) Why did XXXX XXXX allow these pre-authorized transactions and pay them after I called on the day they were supposedly pending " settlement '', rather than paying them for such large unauthorized amounts without my card, PIN, signature, nor could they have shown MY ID ( which is supposed to be done with such large dollar amount transactions ). 2 ) I called again today XX/XX/XXXX, to be told the very same thing that confirmed faxes are not received, when I asked is there a physical address to send documents in order to get a signature confirmation, they told me they could not provide that information because they are not in that office, in addition, could not tell me if someone will be able to sign for if sent with a signature confirmation. She could not tell me this either. I believe that XXXX XXXX intentionally does not acknowledge their faxes and unable to confirm receipt by mail, in order to deny customers provisional credits pending their investigation. They will not provide the merchants phone contact information, nor will they allow you to speak to the investigation department. This is clearly deceptive and misleading a customer already experiencing traumatic financial hardship and fraudulent transactions, especially myself, which is my entire month 's benefit without any funds to maintain food, clothing, and shelter. They show no care or concern for customers experiencing this type of situation for the first time. In final, I, XXXX XXXX XXXX, swear under penalty and perjury the information in my statement to be true and correct to the best of my knowledge. Please feel free to contact me at ( XXXX ) XXXX if you have any questions or need additional information. I appreciate your anticipated review of my account and response to this matter as soon as possible.
06/18/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TX
  • 78626
Web Older American
On Friday XXXX XXXX,2017 around XXXX I XXXX XXXX attempted to withdraw the amount of {$400.00}. from an atm located within the local XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas the withdrawl was made by the use of my Direct Express Card a product of Comerica Bank the first attempt failed I felt that the pin # could have been entered wrongly A second attempt was A successful I recived the {$400.00} amount another attempt to withdraw another {$400.00}. failed the machine indicated that there was insufficient funds in my account to withdraw this amount I called the Direct Express customer service # XXXX the automated vice provided information indicating that my funds had been credited with the first {$400.00}. I then proceeded to speak with a live attendant who took all my account information I was told that I was being transferred to level 2 the transfer was made after about the automated annoucment advises that Direct Express was experiencing high call volume and I was cut off this situation existed for the high call volume.I spoke with the mgr. of XXXX XXXX XXXX XXXX XXXX XXXX XXXX advised him of the problem I had. On Sat XXXX XXXX 2017 I called Direct Express and learned through the automated service that my account had been credited with the proper funds. On wed XX/XX/XXXX around XXXX attempted to make another wihtdrawl this at the atm located at ther XXXX XXXX drive inn located at XXXX XXXX XXXX XXXX Texas.The first attempt to withdraw {$200.00}. failed another attempt fails And I received A receipt indicated that the machine was having technical problems A copy of this receipt is attached to and made part of this complaint.I called Direct Express around XXXX XXXX then and there out side the XXXX XXXX. after listening to the Direct Express service I learned that my account had been credited with a {$200.00}. withdrawl I transferred to a live agent who took all my account information and was told tha I was to hold because I was being transferred to level 2 .while on hold the automated service advises me of the high call volume and I was cut off this sequence of events was present until around XXXX XXXX XXXX of XXXX XXXX 2017.On XXXX XXXX,2017 at around XXXX XXXX I placed another call to Direct Express customer service again I was put on hold and transferred to level 2 after about five minutes I was able to speak to speak with a female female agent I explained to her what took place on XXXX,2017 and on XXXX XXXX2017 I explained to her what happened on XXXX 2017 I told that my account had been debited with a {$200.00} withdraw and I did no get I explained my situation over and over she said she did not understand at which time I told her she was being taped. She told me tht she had to stop the call she was at my account she could see everything I was telling her after being cutoff I called back to Direct Express spoke with toi speak with alive agent asked to speak with a supervisor I waited to speak with supervisor after about 15 minutes iu was able to do so I told him about what at level 2 and how I had been cut off and why he did give his name he just told me tha he would put me through to level 2 after about 10miin of being put hold automated services advises me of the large call volume and cut me off I made At least 8 calls that and could not get pass the automated service. On Friday XX/XX/XXXX called Direct Express and afte about sis 6 attempts I was able speak with a live agent who told me that they were sending me to level 2 I was on hold for more than twenty minn alive agent comes on and comes on and ask me for my information he then ask for my information I gave it to him he then told me that I needed level2 I told him that I was on hold more than twenty minutes waiting for level 2 and he came up he then said that he would get me to level 2 I asked for his name and he said XXXX, I asked XXXX who and he said that company p [ olicy did allow him to reveal his full name. I made many other calls and was always told of the large call volume and the phone would hang up.Let me just sress that Direct Express its customers such informs its customers that they may be taped, they get vital information from customers dob ssa numbers and verify it how ever customers can not get their employee number or full name.
07/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 31904
Web Older American
On XX/XX/XXXX, XXXX charged me XXXX on my direct express card which is where my direct deposit is issued from the social security administration. I filed the proper dispute electronically and sent the dispute via my email. They cancelled the card that ended in XXXX and reissued me a card ending in XXXX. They issued the refund of XXXX to the XXXX card number at first. Then they removed the XXXX from the card. I called and they said they did it because the card had not been activated yet. A rep named XXXX told me to call back when I receive the card after activating it and they would reissue the funds to the active card. I did just what she said. Then I notice the funds never transferred over to the XXXX as stated. I have been calling almost everyday to see why the funds were not reissued. I spoke to one supervisor and he assured me that within 24 to 48 hours the issue would be resolved. It was not. I called again and they would lay the phone down and/or hang up. I called again and one aggressive rep told me that my funds would be on the card XX/XX/XXXX, which is today. So before I started my class, I decided to call only to get customer service representatives to perceive me as being totally ignorant. For example, we were discussing the issue and she said it would be until XX/XX/XXXX before my refund could be issued. I told her, are you kidding me? Please let me speak to a supervisor. Then she played the XXXX XXXX XXXX line from the movie on me, " I can't hear you, can you hear me now '' and finally said I can not hear you, you are going to have to call us back. I called again and got another rep who started to act just like her and placed me on a long hold. She came back and said they had not received my dispute form whereas the previous rep last week validated she had already received it. So they started to act as though I had a case of XXXX already to attempt to confuse me with who did I speak to? There are so many names, so can you tell me who told you what. So this rep, XXXX decided to just do right and said she did not want to tell me anything wrong and put me over to another supervisor named XXXX. This supervisor was the one who I referenced about who did I talk to. She also stated that they could not give me the funds because they had not received my dispute form. She furthered stated that it would also be XX/XX/XXXX before I would receive the funds. I told her that supervisors solved problems. She said she could not let me talk to another supervisor because they were all on the same line. She said she could email them again and it would be another 24 hours before they responded. So I told her that was the same thing the previous supervisor told me and it has been more than 5 days. So I went human on her and told her, how would you feel if someone treated your elderly mother that way? I could tell that I was old enough to be her parent by her voice tone. She said, I understand I would be upset to but never resolved the issue. So I told her I was not going to call again because I have children who work in the same field. I believe I hung up before she said her closing remarks. But the point is, you don't know who you are speaking to on the other end of the phone. You don't know if you are on a conference line that been muted. My friend who is an attorney was on the last call listening in and told me to file a complaint with you first and to immediately contact the Social Security Administration about this issue. I did but the social security office needs an account number and routing number before they can direct my funds somewhere else. I have heard how elderly people are verbally abused and not get issues resolved because of customer service representatives just like the ones I have encountered all week for only XXXX. Imagine if it was XXXX. So I want them to hear me now, this is not how you treat seniors who have paid funds into the system and you don't have enough professionalism to do what your job expects of you. I might as well have been talking to a foreigner because this is how they mocked me, played phone tag, hung up the phone and repeated inconsistent remarks and facts and just outright lied. A Kindergartener could have done a better job of just doing what is right. XXXX XXXX
08/18/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • MI
  • 48228
Web
I closed a checking account with Comerica Bank in XXXX of XXXX. While a customer of Comerica, prior to XX/XX/XXXX, I became XXXX, filed for Social Security XXXX, and provided them my then current Comerica checking account information for direct deposit purposes if I were to be approved. Fast forward 2 years post filing for XXXX and 1 year post relationship with Comerica, I was approved for my XXXX claim and the back pay of over {$30000.00} was sent to Comerica ( I couldn't update my direct deposit info until I was actually approved ). Instead of Comerica rejecting the funds because I no longer had an account with them, they accepted the deposit and will not release it to me. The reason for the hold on my deposit, according to Comerica is because they wanted to make sure the funds were not fraudulent, which I completely understood however, once all the necessary precautions were taken and all of my information was verified they would not release my money. I found out on Wednesday XX/XX/XXXX at my initial XXXX meeting that the back pay was sent to Comerica and they had in fact accepted the funds. I immediately went into the bank on the following day, Tuesday XX/XX/XXXX to speak to someone. The branch manager was hurrying out the door so I didn't get to speak to her. I ended up speaking to the Asst branch manager XXXX XXXX who was not at all interested in helping me and showed zero empathy with my situation. XXXX told me that there was nothing she could do and that Comerica did not have a corporate office or customer complaint department. I used XXXX to find the corporate quality process department and I spoke to XXXX. It seemed like I was finally gon na get some help after speaking to XXXX, she even said that she could possibly override and lift the hold on my funds. I did not hear from XXXX again until Wednesday XX/XX/XXXX. She did not take my call but had left a message for me with the receptionist stating that she had escalated my claim and I would be contacted by the appropriate personnel. Later that day I received a call from the branch manager XXXX XXXX and we discussed the situation. She told me to bring in all documentation that I had from Social Security that would substantiate what I was saying about the large payment that was due to me. I ran home and gathered everything that I had to prove the funds were rightfully mine however, XXXX said that the documentation wasn't enough and that I needed to provide her with a document from social security with my actual social security number listed on the document. I followed up with XXXX on Thursday XX/XX/XXXX with more documents that did list my actual social security number and she stated that she had enough information to complete her investigation and make a decision on if she would release the funds. Later that day XXXX called and said that all of the documentation that I had brought her was not enough and that she was going to need to speak to someone at the social security office and I needed to be on the line ; we conference in a representative so that she could verify some other information. On Friday XX/XX/XXXX XXXX and I called social security and waited over 30 minutes to get a representative. I was asked several personal and private questions to verify my identity which I was extremely uncomfortable doing with XXXX on the line however, I really needed my funds as I had been out of work and without income for over 2 years. XXXX asked the representative to verify my claim number, which was actually just my social security number so the entire call was a waste of time. XXXX told me she would communicate the information from the call to her District manager and she would call me back. She never called. I called her and she did not have any new information as she stated her manager was in a meeting. Frustrated that it is now Friday and past XXXX, I contacted XXXX from corporate quality process and pleaded with her to help. She stated that their was nothing she could do because her boss was to in a meeting. I have run out of all options and I do not know what to do next. I really need my money as I have a mountain of debt due to being out of work. I am not receiving any help from lower level management and I am tired.
06/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 95757
Web
On XX/XX/XXXX I called my card to check the balance and it differed from what I had. I immediately contacted the Customer Service Department. On XX/XX/2020 at XXXX XXXX, I spoke with your agent XXXX. I told him I believe that my Direct Express Mastercard had been compromised. XXXX provided me with an email address, XXXX. This is NOT my email address. XXXX then gave me a list of the below charges of Merchants who had collected monies from the account card. All of these charges are fraudulent. I believe that my online account has also been compromised. I am unable to get into it. Tech Support is aware of the situation and is working on it. The card was cancelled and a new card has been issued which I have yet to receive. XX/XX/2020 at XXXX XXXX XXXX {$9.00} XXXX XXXX {$9.00} XXXX XXXX {$3.00} XX/XX/2020 XXXX XXXX {$22.00} ( XXXX ) XXXX XXXX XXXX {$25.00} ( XXXX ) XXXX XX/XX/2020 XXXX XXXX {$9.00} XXXX XXXX {$23.00} ( XXXX ) XXXX XX/XX/2020 at XXXX XXXX XXXX XXXX {$40.00} ( XXXX ) XXXX at XXXX XXXX XXXX {$9.00} at XXXX XXXX XXXX XXXX {$60.00} ( XXXX ) XXXX XX/XX/2020 XXXX XXXX XXXX {$65.00} ( XXXX ) XXXX XXXX XXXX {$14.00} XXXX XXXX {$14.00} XX/XX/2020 XXXX XXXX XXXX {$70.00} ( XXXX ) XXXX XX/XX/2020 XXXX XXXX XXXX {$100.00} ( XXXX ) XXXX XXXX XXXXXXXX XXXX {$110.00} ( XXXX ) XXXX XX/XX/2020 XXXX XXXX XXXX {$150.00} ( XXXX ) XXXX XX/XX/2020 at XXXX XXXX XXXX XXXX {$210.00} ( XXXX ) XXXX at XXXX XXXX XXXX XXXX {$200.00} ( XXXX ) XXXX XX/XX/2020 XXXX XXXX {$200.00} ( XXXX ) XXXX XX/XX/2020 at XXXX XXXX XXXX XXXX {$230.00} ( XXXX ) XXXX at XXXX XXXX XXXX XXXX {$250.00} ( XXXX ) XXXX On XX/XX/2020 at XXXX, I received an automated call from XXXX asking me to approve a {$390.00} withdrawal on my card. I selected option 2 which was Decline. The automated system immediately disconnected. On XX/XX/2020 I filed a police report. On XX/XX/2020 I spoke to XXXX, a supervisor, because I hadn't received the new card as promised in two days. She initiated a claim to have the {$13.00} refunded to me. On XX/XX/2020 I faxed the dispute along with the police report number to Direct Express. On XX/XX/2020 I finally received the new card. I initially paid {$13.00} for expedited services of the card with a 2 day turn around on XX/XX/2020. After receiving the new card and activating it, I noticed I hadn't receive the credit for the {$13.00}. I again spoke with XXXX who said the claim had been denied. She in-turn expedited the denied claim so that I would receive the refund. I received a call from XXXX, in Tech support. He resolved the online account issues and I was able to log in successfully. Every day since I have been logging into my account to check for the return of my monies. On XX/XX/2020 upon checking my account I noticed a single 'credit adjustment ' of {$72.00}. No fraudulent amount was ever notated for {$72.00}. I immediately got on the phone to call Direct Express. I called 5 times. Each time after going thru the automated with identifying myself, the calls were disconnected. I then called Social Security and I spoke with XXXX. She suggested I call another number for Direct Express XXXX, Direct Express Fraud Department ( she knew she had the number however she couldn't locate it ), FTC XXXX and XXXX XXXX XXXX ( Fraud and Identity ) XXXX ( Dispute Items ). She told me to have my Social Security monies go directly to my bank account and she provided me with her fax number. I called with FTC and I spoke with XXXX. I gave her the details and she set up my online account. I called XXXX XXXX and I spoke with XXXX. I mentioned that I had sent letters to the 3 reporting agencies. Nothing to date had been received so she put a security freeze on my XXXX XXXX. I called the other number for Direct Express XXXX which is the number to US Treasury Electronic Payment Solution Center. The office was closed. I again called Direct Express at XXXX. After going thru the automated and being on hold for 45 minutes, I finally was able to briefly speak to someone. I asked him about the {$72.00} 'credit adjustment '. Due to the language barrier I was unable to clearly understand him. He eventually disconnected the call because I kept asking him to repeat himself.
02/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92069
Web Older American
From XX/XX/XXXX - XX/XX/XXXX my XXXX XXXX account was drained of {$1500.00} with 26 charges over a 5 day period leaving me with an account balance of {$2.00}. On XX/XX/XXXX ; XXXX, while purchasing XXXX presents, my card was declined. I called XXXX XXXX and notified them of these unauthorized purchases from XXXX XXXX, XXXX, XXXX. They mailed me a packet which was received by me on XX/XX/XXXX and returned to them on XX/XX/XXXX. ( In desperate need of my social security income, I mailed the package at my local post office on XXXX XXXX. ) On XXXX, XXXX. I received their response from XXXX XXXX Fraud Services Department - reference # XXXX dated XX/XX/XXXX stating : Based upon our review of the information you provided as well as our internal records and your card history, we can not confirm that fraud occurred. Our investigation indicates that you entered into an agreement with the merchant, and the transaction was processed in accordance with that agreement. I requested copies of the documents on XX/XX/XXXX and was told by XXXX they would be received in 3-5 days. Further, when I requested that my fraud/complaint be reopened, XXXX indicated that it was closed and could not be reopened. I mailed them a letter today asking that the investigation be reopened and that the unauthorized transfer of funds be returned as required under Regulation E - Liability of Consumers for Unauthorized Transfers XXXX and MasterCard Zero Liability Protection. In the information I provided, which was prior to receipt of my XXXX statement, I surmised that this XXXX purchase may have been affiliated with two legitimate purchases on my card for a drone and a ring. I KNOW that XXXX XXXX has no documentation to make a determination that I entered into any agreement with this merchant. I had never heard of this company prior to seeing the charges, I have never been on their website or utilized any services or made any purchases from this company. I XXXX them yesterday and was shocked and surprised to find out XXXX XXXX is a live platform that enables anyone to stream, interact with their audience, build a following and get paid. I have NEVER entered into an agreement with this merchant therefore I can not resolve this issue with the merchant directly. Did their investigation indicate how these charges originated? What company or platform originated these charges or how my card information was fraudulently obtained. Yesterday I researched this company. It appears that I must download an APP which is FREE and then purchase coins starting at 60 coins for {$0.00} or 6000 coins for {$99.00}. Excluding the international purchase fees, my account paid {$1.00} ; XXXX so I must have purchased over 85,000 coins ... what did I purchase??? XXXX XXXXComerica appears to be in violation of Regulation E which states that any unauthorized transfer ( s ) NOT involving loss or theft of an access device, and with the customer providing notice to the Financial Institution within 60 days after transmittal of the periodic statement on which the unauthorized transfers first appears, THE CONSUMER shall have NO liability. It is impossible for me to understand how XXXX XXXX/Comerica could have made a determination that I authorized these purchases. All charges and purchases made on my account from XXXX XXXX are FRAUDULENT AND UNAUTHORIZED. Clearly these charges do not reflect any previous purchases I have made on my debit card and are not for a drone or a ring. I expect a refund to my account in 11 business days ( XXXX ) for a full refund of the unauthorized charges of {$1500.00} plus interest from XX/XX/XXXX. My social security income is my only income I receive. This has caused a great hardship and I have had to ask my son to help me pay my mortgage and groceries. This is not right. I call their toll free number and I get hung up on due to high volume. They dont have a fax number to send them the information they need and the process takes too long! Then to be denied a refund without an appropriate explanation is wrong. I can not wait to see their records before I respond because their records can not possibly indicate that I authorized these purchases. Please help!!!! Kind regards,
10/10/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 93420
Web
My identity was stolen from my account through XXXX. I'm assuming that's how these charges started. I noticed a couple of charges in I think XX/XX/2023. I called to file a dispute. I gave them all the info and was told a claim was started. Shortly after this my parents were in a car wreck. I spent the next few months until late XX/XX/XXXX helping my parents recover. I finally was able to return to my normal life mid XX/XX/XXXX and started going through all my normal things. I noticed that there were many charges on my account that I did not make. They were all online purchases for different places. But some were weekly and some monthly. But all were different amounts and small amounts almost unnoticeable amounts. Some were XXXX weekly, some were XXXX monthly, XXXX, month etc. Almost not noticeable purchases. I immediately called to file a report to this company. Mind you I was forced to use this company via XXXX benefits. I did not sign up for this card. It's a terrible decision for them to make for me. I can't ever get in touch with this company without spending an average of 30 min hold times. I can't put my own money into this account and their website is terrible to use. It almost gives no information about this account. I can't look up each transaction and it's hard to read. It was only recent the updated this. But not before. When filing the claim, the person I was speaking to was the one who said. Beings the claim for whatever reason was never investigated the first call I made in XX/XX/2023. That he was going to go back to the first charge in XX/XX/2023. We came up with an amount over XXXX this was all charges combined. Not all the charges that we found on the account was started in XX/XX/XXXX. But the first charge that wasn't mine was in XX/XX/XXXX. I was sent paperwork, I promptly returned. I also sent all the paperwork via email as well. I called every 3 weeks to verify they are working on it. Also to make sure there wasn't anything I could do to help. Because of this reason they said I was over 120 days from the original date. But not all the Purchases was over the 120 days only some were. So I was told they denied my claim because the time was over 120 days. Well I then asked what about all the other charges that were not 120 old. I was told it doesn't matter they count for being over 120 days old because it was part of this claim. I asked to speak to someone else and the lady told me no and hung up on me. I understand that I'm sure I could have been saved the money that was stolen from me. If they would have finished the first claim in XX/XX/XXXX. But it was not. I'm sure my account is noted that I called in then. I may have the month I called first wrong. But I know for a fact that that it was not long and definitely before 120 days the first time I called. Nonetheless, I am being told that I have no choices in the matter because my time frame was over..does n't it specifically state in the terms that as soon as I notice to call and make a claim. Well I did, they did nothing. Then I had an emergency family illness. Then months later I notice more charges. If I didn't see these small charges until months later, how does the 120 day max. Criteria be for me in a position of not knowing. Plus I didn't have paperless statements checked until recent. I don't receive monthly statements to see fraudulent charges every month. I can't log In to the site if I'm preoccupied with my family. Why did I not receive paper statements. I would appreciate this company take care of this problem. It is in fact a case of stolen identity. I did what I was told. I am low income and have to deal with money stolen I can't afford. I wasn't even able to appeal because the lady was far from a good customer service representative. Also I had to call them to find out the status unlike their terms say I have to be contacted within a certain amount of days of their investigation. Well I wasn't. How is it fair they just ignore the terms when it comes to their actions? I was 100 % honest then and now and I want my money back that was stolen from me in a way I had zero control of.
12/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 47714
Web
In XX/XX/2020 i noticed charges on my account for XXXX. i checked my account and my childrens accounts and they did not show any of the charges. there were 49 of them. i called the card direct express to file a dispute on the charges. they took the claim and said they were sending me paperwork to fill out. when i recieved the paperwork the due date was within 24 hours so i filled out the info and faxed it back so they would have it before the deadline. on the letter i noticed that the amount was wrong. i spoke with customer service and she said it didnt matter that the claim would go off of what i filled out on the form. i recieved a provisional credit for not the correct amount. again i called and notified the card that the amount was not right. they said just dont spend more than what your dispute is about it will be figured out once the fraud dept finishes their investigation. come XXXX they withdraw the provisional account in a reversal. i call and am told that the claim has been denied due to a previous relationship with the charges. i again say that some of the charges they looked at were not in my claim that i filled out. was told doesnt matter they have made a decision and i am out of luck. i asked for the documentation. i recieve an email on XX/XX/XXXX showing the claim the worker took and the paperwork i filled out and a letter stating that the info doesnt match so they are closing the dispute. i write 2 letters and fax them stating that they did not investigate the correct charges they looked at charges i did not ask them to and i never claimed were fraud but failed to look at the actual fraud ones. direct express then said to contact XXXX. after conacting google i was told that they can only help in the first 48 hours and the card company knows this and should have advised to contact them first because i now have no recourse with them. i have requested the documents used to decide the claim multiple times. on XX/XX/XXXX orally by phone, XX/XX/XXXX and XX/XX/XXXX via written fax, XX/XX/XXXX XX/XX/XXXX orally by phone. on XX/XX/XXXX i was told that the documentation had not been sent to me but would be requested again. on XX/XX/XXXX i called and was made to sit on hold for 2 hours and 43 minutes to ask about it again and was told it was mailed to me on XX/XX/XXXX. however 1 week prior they had no record of it. they will not allow me to speak with anyone regarding why they investigated charges i didnt claim in my dispute they just keep saying the decision has been made i have no recourse. the fraudulent charges come to XXXX dollars and some change yet they keep listing it as over 600 dollars. i dont think its fair that they purposfully included a charge, they know i didnt make a claim on, to say that all of them are denied because i have a relationship with the one i didnt dispute. the agents wont answer any direct questions or transfer me to someone who can all they say is its closed and there is nothing they can do. i have sent them proof of my location during the fraudulent transactions and copies of my XXXX accounts to show the charges are not on mine. i have sent them everything i can think of to show that i didnt make these charges yet they wont even send me the paperwork showing what they used to determine the claim other than my handwritten sheet and the customer service ladys computer printout which dont match. the recording of that call will show i say that it is only the XXXX charges i am disputing and that there is over 40 of them and that there is legitamate purchases because i was still using the card because i was unaware of the charges happening. i need some help in figuring out what my next steps are this is almost half of a whole months benefits and are not my charges. i have filed police reports, done everything they have asked for what seems like a half effort to look into the claim by the card service. the 38 page fax wont let me upload all the pages because of size but i did include the confirmation page showing it was recieved. that fax had all the proof i submitted showing i was not inline on those " games '' i was charged for
09/22/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 46953
Web
on XX/XX/XXXX i recieved a text alert from direct express saying low balance. which was odd because i had over {$450.00} on that card... i logged into my direct express app to see what was going on and there was 7 charges totally {$470.00} that i did not authorize or do. the last time i had used my card was at XXXX XXXX to eat breakfast. i immediately called direct express and told them. they cancelled my card and issued me a new one i paid {$13.00} to have it 2 days later. i waited the days for the questionnaire of fraud to arrive in the mail. i filled it out to the best of my ability 's. ( i am XXXX hence the social security benefits on the direct express card ) and i faxed the forms in. I had to call in and get the fax number. I spoke to the lady who was very nice and she said to call in on monday and double check they received my papers i faxed and explain that the missing money i need for my car payment which was due so i called in and was informed yes they got my forms. the dispute case got the questionnaire of fraud forms back... closed the dispute and thats it the end. the end wait wait wait wait a min oh what do you mean since they closed it i cant do anything at all about it. i need new evidence to get it to reopen.. XXXX social security told me to go thorough direct express my money would safe and if ever there was issue they would fix it what do you mean THE END. so i have been doing their job for them what i have found out so far is my card was not used with any of those 7 merchants that my statement shows my card was used at. yes you read that right XXXX for XXXX on XXXX no order for card XXXX as a matter of fact no orders since XX/XX/XXXXXXXX for card ending in XXXX they have no info for me as i have made no purchase they do not know why my bank says they got {$200.00} XXXX for XXXX also no order for a card ending in XXXX on XXXX XXXX for XXXX also no order for a card ending in XXXX on XXXX XXXX XXXX XXXXXXXX XXXX XXXX for XXXX my XXXX XXXX account does not show that transaction as a matter of a fact cashapp wont let me use direct express and send out that kind of money. XXXX yes XXXX no anyhow this person used a XXXX XXXX of sale to XXXX XXXX XXXX XXXX i don't know but square cant show me anything either like the others no order for a card ending in XXXX on XXXX i have a claim in with XXXX and XXXX with XXXX as of now i got no info now how does a debit card or credit card get used and it show up on a statement yet the company that is says got these dollars says no we didn '' t and at the same time when i am disputing these fraudfully transactions the bank employee that is suppose to help me XXXX XXXX and closes my dispute so no one is investigation to find out that there was never an order put in like my statement shows... so now call me crazy and they do they being XXXX XXXX people who know me lol XXXX XXXX crazy i can go from sweet and nice to psycho XXXX XXXX XXXX in XXXX second XXXX around and find out today! anyhow so in my XXXX XXXX brain that means someone working at direct express is stealing money putting down in the statements its XXXX or what ever when there is no order to be linked to and then closed dispute no one is looking into it either so how will they get caught stealing from the XXXX and XXXX. well they will get caught cause i have breath in my body and i will fight and fight till i get what i want and right now i want my money back and who ever did this in XXXX for fraud or theft whatever with an enhancement as a hate crime cause they targeted XXXX peoples social security the person who closed out my dispute needs to be fired they didn't do there job that day.. there job is to investigate and find out what happened not close it out cause they lazy or what ever.. that is tantamount to embezzling they need to give back their paycheck as they didn't work to earn it and they shouldn't be paid to do nothing or to XXXX up other peoples XXXX XXXX what is wrong with people today direct express needs to either go out of business or revamp their everystuff and get it right this is horribly ridiculous
03/17/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • CA
  • 92606
Web
XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX I am a victim of a XXXX XXXX, XXXX, and XXXX. The federal government is involved in entrapping me into a death trap along with the state and local agencies and are trying to cover it up. They electronically harassed me for over a decade and entrapped me into bad positions time after time. I am now married and have children so they are now causing marital issues and XXXX my children and are being held for XXXX. This is a XXXX XXXX and XXXX committed by the United States of America and Comerica Bank. This is XXXX and XXXX. You individuals and entities are now gambling with my families future and lives. XXXX XXXX the XXXX can steal money from my safety deposit box and change the key lock XXXX degrees just to give me a XXXX XXXX and hurt me financially and cause me life long XXXX XXXX. Now XXXX XXXX the XXXX wants to file a restraining and protective order on me? What kind of bank is this? I had to change my safety deposit box from box number XXXX to box number XXXX. If you didn't know then now you know that branch should be demolished along with the employees to never be allowed to work in the financial fields or banking center ever again. I go to the hospital for a XXXX XXXX because I have irregular XXXXXXXX XXXX because of this bank Comerica in XXXX XXXX and the hospital lies to me and tells me it's just chest pain and proscribed XXXX. What I need is XXXX treatment because the nurse told me it was irregular XXXX XXXX. So this is considered attempted XXXX. I know several people who have XXXX or have serious health issues due to the same problem you caused me. Why I'm not dead I don't know. These individuals and agencies believe they can just block my game winning touchdown and murder me well they are wrong. I'm coming after everyone and everything. I am asking for XXXX XXXX dollars or people will pay for what they did to me and my family and I can guarantee that XXXX XXXX. I'm from New York and I learned this lesson a long time ago. Never let anyone block your game winning touchdown no matter the consequences or repercussions may be. So I will be taking Comerica Bank all the way to the Supreme Court myself if I have to and I will bring XXXX on the XXXX and employees at Bank. My advice to you is shut that branch down and pay me my money. That's the bottom line. XXXX failed to protect me as a customer. He also failed to protect the bank and everything attached to that branch including individuals and every entity involved. In the mean time I would like XXXX XXXX XXXX XXXX and the XXXX police department and all federal, state, and local agencies to cease and desist all operations immediately for discrimination and hate crimes. You will be getting a legal cease and desist and also a restraining order from my attorney. Until then stop all illegal entrapments and the violations of the constitution and civil rights. Please confirm receipt of this message. XXXX XXXX XXXX XXXX has been accompanied by other individuals to target me and my family in an attack and conspiracy at or around the date XX/XX/XXXX at Comerica Bank in XXXX and the bank XXXX XXXX XXXX tampered and XXXX money with my safety deposit box to XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and cause financial damage to my family during this XXXX pandemic. Why is this special agent stalking us and why they is she approving illegal activity for these individuals are not federal agents nor do have our permission to electronically XXXX us and set death traps during this pandemic. I have a clean criminal record. This has caused us to have XXXX XXXX and high anxiety. These individuals are pretty much impersonating a special agent. They do not have special agent badges and they can not be involved in illegal activity that harms us. My family would like to gain a cease and desist order from these individuals and then file a law suit against them. Thank you please call me at XXXX and email me at XXXX you can look up all my banking and investment history with my social which -- -- XXXX and date of birth XX/XX/XXXX and legal name XXXX XXXX
02/13/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92201
Web
On the early morning hours, I awoke due to chronic pain in my legs ( I suffer from XXXX XXXX ), approximately at XXXX XXXX. I checked my phone app to check if my XXXX deposit had been made, and I would be able to access the funds. Only, when I checked, I discovered, much to my dismay, that shortly after the deposit had been made, several charges had been made also. These charges were as follows : {$7.00} - International fee charge {$15.00} - International fee charge {$500.00} charge made to a company : XXXX XXXX XXXX {$250.00} charge made to the same place as above. I immediately contacted my card service, XXXX XXXX, so they could cancel the card and file a claim against whoever was making these fraudulent charges. ( Approximately : XXXX XXXX, XX/XX/18 ), Only to be told that I had to wait until these charges actually went through, then, they would begin a claim. So I waited until Saturday afternoon ( XX/XX/18 ) and discovered that the charges had gone through and they would begin the claim. I spoke to a young woman in the Claims Department, who took down all the information and then told me that they would begin processing this right away & I would receive a copy of the complaint/claim in the mail in 3-5 days. Well I immediately alerted all my creditors and landlord to relay this information, so I would not lose service or become evicted from my apartment. On Thursday, XX/XX/18 ) to find out about why I had not received ( 1 ) the forms ( so I could show everyone that the claim had indeed been filed and not to worry ), & ( 2 ) the new card. I spoke with a supervisor in the Level 2 area, by the name of XXXX who then informed me that everything had been mailed and to be a bit more patient. When I told her that my landlord was not a patient person, she then told me that they would send out another set of forms. I received the replacement card yesterday ( XX/XX/18 ), but as yet have not anything in writing from XXXX XXXX to either confirm or deny that the claim has been filed. I contacted them ( XXXX XXXX ) again today ( XX/XX/18 ) to convey that my landlord was threatening eviction, because I had no physical evidence regarding either the missing monies or the claim that I had filed over 11 days ago. The Level one operator told be after conferring with her supervisor, that indeed they could talk to my landlord in a 3-way call, if I would like, to which I readily agreed. I was transferred to a young woman in Level Two ( XXXX ), who informed me that she COULD NOT participate in such a call and that the duplicate forms had already been sent out. She then told me that the Level One operator I had spoken with had put notes on my account, basically that the Level Two operator would be making the call, but there seemed to be some confusion from the Level Two operator. I said to XXXX, could I please speak to a supervisor, because I was at my wit 's end. She told me that there were none available, so I asked her what the corporate office number was and how I might contact them? She promptly replied : Look it up on the internet ; cause she was NOT going to give me that information. If Social Security is using this company to disburse their funds to us, then they must be aware of all the shenanigans that we as consumers are having to go through with XXXX XXXX. I'm getting absolutely no where with XXXX XXXX, and do not want to get any eviction on my record, I feel as if I am losing control of my finances at this point. It is a very scary feeling to be be having when I am totally XXXX and alone and rely on XXXX XXXX to follow FDIC guidelines in processing the claim and following through with consumers and helping them through this sort of process. I was given the number to XXXX XXXX Customer Service ( I already have it ; its on the back of the card ) and was told by a woman ( XXXX ) at FDIC, that if they were not going to help me further, that I should contact the Consumer Protection Agency ( you ). I am hoping that you will be able to solve this dilemma before myself and my pets are evicted and have to live on the streets.
01/28/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • TX
  • 75063
Web
I opened my account with them and stopped using it because they failed to pay a bill pay that I submitted through their own site. I had already received confirmation from Comerica that my bill pay service ( which they presented me with numerous promotional offers for ) was set up and ready to use. I set up a bill payment for 2 different credit cards. Both payments were sent to the card companies and then returned. The bill pay servicer that they use, XXXX, has indicated that the payments were returned because my Comerica account doesn't exist. How could I send a bill pay to them FROM my Comerica account if the account didn't exist? I had literally logged into my Comerica to create the bill payments and have the payments deducted from my Comerica account. Even Comerica, when I contacted them about this, confirmed that I had the available funds in my account for the payments to go through. Comerica told me that it probably occurred because the account was new. So, this has likely happened to other customers. I want a letter from Comerica indicating that these returned payments were their fault so that I can provide them to my creditors, for which I now have returned payments in my account history. I want Comerica to also send a notice to XXXX to inform them that the returned payments occurred because of their own defective system. I stopped using the account for obvious reasons and either wasn't aware of a maintenance fee or forgot about it. I logged into my account in XXXX and noticed that my balance was negative by over {$60.00}. They had charged me a maintenance fee. This overdrew my account. They then charged me an " extended overdraft fee '' for at least 3 consecutive days after that. Why would you charge a customer an " extended overdraft fee '' multiple days in a row when it was your maintenance fee that caused the overdraft fee? This is a bank that promotes itself as a bank that helps minorities. They're actually the type of bank that preys on underserved and minority customers. I reached out via secure message to get the fee removed and the rep ( XXXX ) only tried to sell me on overdraft protection. I called and spoke to someone who removed the overdraft fee, but didn't remove the maintenance fee. I was prepared to just pay the remaining fee just to be done with them. I contacted them via secure message to start the account closure process. I kept getting the same response from XXXX, which is that the account couldn't be closed via email due to the current negative balance. It was clear from my messages to her that I was attempting to find out if I could close the account online once the account was brought back to a positive state, but I still sent her another message that was more clear. My last message to her read, " If the account balance is not negative, can the account be closed through secure message? '' XXXX sent me the same message that she sent at least two times : " My name is XXXX and I am pleased to assist you. I regret to say that review of your account confirms a negative balance on the account. Due to the current balance, we are unable to close your account through email. All accounts must be at a XXXX balance in order to be closed. For the best assistance with your request, I kindly request you visit your local banking center. If I can be of further assistance, please send me a message or you may reach our Customer Contact Center by calling XXXX. We value your business. Thank you for choosing Comerica Bank! XXXX '' I received a letter yesterday indicating that they closed my account in a negative state. The balance had actually increased by at least {$8.00}. The letter also indicates that they account may have been referred to their collection agency. The problem with this is that Comerica went back on their own word, which stated that due to the second stimulus payouts, customers with negative balances would have 45-60 days to bring the account forward and not risk having their stimulus check garnished. This information is still on their site and I do have proof of it.
12/29/2015 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • MI
  • 48174
Web Servicemember
On XXXX/XXXX/2015, my account with Comerica Bank was charged XXXX ( XXXX : {$7.00} and {$7.00} ) overdraft fees for transactions that were pending. The {$7.00} is a monthly service fee that comes out of the account systematically on the XXXX of every month. The {$7.00} was a charge to XXXX XXXX, which was breakfast purchase XXXX/XXXX/2015. According to the ledger balance before checking my balance there was a positive balance of {$18.00} on XXXX/XXXX/2015. This figure was double checked by adding back the pending transactions in case there was something not seen on the computer ledger. According to my personal records, the balance was accurate. The same evening of XXXX/XXXX/2015 at XXXX XXXX, I charged {$31.00}, which clearly put the account in over draft. The {$31.00} cleared the bank and {$200.00} deposit posted to the account XXXX/XXXX/2015. On Monday, XXXX XXXX, 2015, we received a letter stating that our account was overdrawn the pending charge left {$2.00}, which was not enough to over the prior XXXX pending charges of {$15.00} ( {$7.00} and {$7.00} ) ; we were being charged {$50.00}. Despite the fact that {$31.00} was not charged until the evening of XXXX/XXXX/15 ; did not clear until XXXX/XXXX/2015, we were told by XXXX representatives that we did not have enough to cover the {$7.00} and {$7.00} on XXXX/XXXX/2015 because {$31.00} was pending when {$7.00} and {$7.00} cleared. Despite the fact that {$7.00} had been pending since XXXX/XXXX/2015 and {$7.00} had been pending since XXXX/XXXX/2015, the transaction for {$31.00} began pending on XXXX/XXXX/2015 after XXXX XXXX, which is clearly after {$7.00} and {$7.00} became transactions were taken away from the " available balance '', on XXXX/XXXX/2015. The customer service representative stated in the initial response that " we take the largest to smallest transactions first ''. Is this not what Comerica Bank was found guilty of in " The case is XXXX v. Comerica Bank NA, Case No. XXXX, in the U.S. District Court for the XXXX District of Florida. It is part of multidistrict litigation known as In re : Checking Account Overdraft Litigation, Case No. XXXX, in the U.S. District Court for the XXXX District of Florida '' . If largest to smallest applies, then how does Comerica explain that smallest the posted on XX/XX/XXXX and the largest was on XX/XX/XXXX. Next, we were also told that the account does not subtract from the balance until charges actually post to the account. I have had charges pending that were never charged to the account, I was not charged overdraft for the charges that clearly would put the account in overdraft during the hold period. 1. Transaction ( 1 ) - {$7.00} - XXXX/XXXX/2015 - cleared on XXXX/XXXX/2015 2. Transaction ( 2 ) - {$7.00} - XXXX/XXXX/2015 - cleared on XXXX/XXXX/2015 *available balance as of XXXX/XXXX/2015 less transaction XXXX & XXXX would have been {$18.00} 3. Transaction ( 3 ) - {$31.00} - XXXX/XXXX/2015 - cleared on XXXX/XXXX/2015 4. Transaction ( 4 ) +XXXX - XXXX/XXXX/2015 Transactions XXXX & XXXX did not overdraft the account {$31.00} overdraft the account if we are to agree, but according to XXXX Comerica representatives, transaction # XXXX & # XXXX overdraft the account. According to Comerica 's philosophy, the account is not charged until the transaction cleared, # XXXX, # XXXX, and # XXXX all clear the account because they are not certain if the pending charge will ever become an actual charge. The solidifying fact and according to Comerica 's own philosophy, " charges is not an actual charges until the charge posts to the account, which in this case there was enough money available on both XXXX/XXXX/2015 and XXXX/XXXX/2015 to cover the charges respectively. If they are to charge by the authorization date ( pending date ), there should have only been XXXX overdraft charge. We received XXXX overdrafts for items that visible in the account balance versus the available balance. If we were to following the flow of transactions XXXX through XXXX, there would NOT have been any charges assessed to the account.
07/10/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 11691
Web
Some loser got my card number and spent {$160.00} dollars of my sons SSI money on some food service company called XXXX located in XXXX. I called Comerica Bank immediately while the charge was still pending and asked them to block the charges because it hadn't gone through yet. The charges had been placed that same morning of XX/XX/2019. XXXX XXXX even realized it was fraud and blocked some of the thieves attempted transactions but some managed to go through in the amount of {$160.00}. The Comerica Representative said to call back the next day because it was still pending and they couldn't stop it which makes no sense any other bank can and would. I had been on the phone holding for over an hour and I was lucky to manage to order a new card and deactivate that card. On the automated line there was an option for lost or stolen credit cards you would think when you press that they'd understand the potential losses that could occur if not responded to in a timely fashion but shockingly I waited about 45 minutes on the line till someone picked up and could deactivate the card. Then I called back the next day and they said it was processed but your money is in limbo and we can't do anything yet call back tomorrow because XXXX hasn't accepted the money yet. At that point I was very annoyed because once again I had been on for hours but I complied. I called back for the third time the next day and was told finally it fully processed and they would start a dispute. I was relieved for a short moment until I was told I had to wait 10 days for paperwork to fill out n send back with proof I have zero proof obviously as I didn't buy anything the only proof I have is the charges from XXXX when I live in New York. After I send back the paperwork they said a detective would look it over and i'de get an answer on how much the detective decides I should get back between 30 to 90 days. She then said since this is clearly fraud with it being purchased in XXXX and all when I live in New York that the detective would be calling me in 24 to 48 hours to try to speed the process. That never happened. No one ever called and this was last week. I was very aggravated at that point mind you the representative I had spoken to two days prior when it first happened didn't mention any of this and said I could get a new card in 2 days for XXXX bucks and i'de get my stolen money back. I paid the XXXX extra bucks for 2 day shipping and got it 5 days after ordering that was another scam on the part of Comerica Bank. In a few weeks the card will be useless because I switched to XXXX direct deposit after this huge inconvenience. What a better option. There is a reason Comerica Bank has such low ratings. For some sad reason The SS dept. promotes them I am unsure as to why but honestly avoid Comerica Bank unless you have no other choice. This kind of thing could happen to anyone and another thing they don't tell you when you sign up for the so recommended XXXX XXXX is that to switch to XXXX XXXX via Comerica Bank from direct deposit at another bank is a quick on the phone easy convenient transition on the other hand switching back to direct deposit from XXXX XXXX via Comerica Bank entails a trip down to your local social security office with your id and new account routing number and as everybody knows hours of your day wasted which is extremely inconvenient for most. So avoid this headache and go with XXXX or XXXX XXXX XXXXXXXX or any other bank really. First of all there are XXXX banks all over. Second of all XXXX doesn't have a 2 hour waiting time and also my husband once had money stolen similar idea and XXXX got it back within 2 weeks. The only positive to XXXX XXXX via Comerica Bank is that you can let your balance hit {$0.00} and XXXX will shut your account if you do that. XXXX also has a 12 dollar service fee per month but with direct deposit over {$500.00} a month the fee is waived. So ya Im definitely going with XXXX after the way this was handled. Sadly at this rate I doubt i'll ever get the money back.
06/26/2018 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Fraud or scam
  • TX
  • 75060
Web
I had left XXXX XXXXXXXX XXXX in XX/XX/2013 because my account became compromised by a XXXX account. When I went to XXXX XXXX I then discovered fraud where someone else had operated out of a bank account in my name. Then I went to XXXX XXXX XXXXXXXX and fraud was discovered there too. I reported the account discoveries to FBI agent, XXXX XXXX, over the phone, but I was never given any account information to dispute from any of the financial institutions. I made a CFPB on XXXX and was later told it was my biological mother who had stolen my identity and drivers license with my grandmother and had taken out a fraudulent student loan and cost of living loan. Then this is what lead me to Comerica Bank to open up a new bank account with 3 account : Personal checking, savings, and a business account ( I only kept business account open for 2 months and decided the business account was unnecessary for my independent contracting job as an entertainer. ) My account was then compromised after a break in at my apartment and financial documents where stolen that lead me to close my personal checking, and saving account and open new bank accounts numbers at Comerica. But since one of the documents that were stole from my apartment was the form to add an authorized signer on my bank account, the accounts that I closed remained opened and was being operated under my identity without my knowledge. I had paid an early cancellation fee to XXXX with my original Comerica debit card, but during the break in at my apartment the XXXX line was reactived when they stole the cell phone from my apartment which was used to make external bank transfers with my original Comerica bank accounts. It was used to embezzle money from another insurance scam I was victim to tied my XXXX of XXXX 2013 XXXX purchase, and then to a fraudulent XXXX auto loan tied to a XXXX from my biological mother stealing my identity. Next a fraudulent tax return was filed where my biological mother had forced my ex-boyfriend, through prostitution, to marry her under my identity so she could have access to my bank account at Comerica with the stolen insurance money embezzled first from XXXX XXXX, and then a trust awarded to me from the insurance fraud scam I was a victim to from the technology company. These accounts were also used in a fraudlent purchase of XXXX XXXX XXXX XXXX. Next it was used to place the secondary car insurance fraud tied to the 2013 XXXX at XXXX XXXX purchase. There were some other acts of identity theft and crimes committed under my identity in an attempt to bill out of these accounts. I had started receiving notices that the original accounts address were update anytime I did a change of address when I moved. I thought that was weird because I had closed the accounts so why would it update the address for closed accounts. I went to Comerica and showed them that the original accounts address was update and they should not even be opened. The banker told me the accounts were closed and when I asked for statements to verify that she would just show me the account balance was XXXX. I told her that doesn't reflect closed and she told me the bank could not provide me with anything in writing. I spoke with branch manager and none of them would provide me with any further details or a typed letter. I was later informed that through other telecommunication companies like XXXX XXXX XXXX my bank account was hijacked through a phishing email, in addition, to being backed onto a different server by my XXXX XXXX service that took over my XXXX account to withdrawal embezzled money from the insurance company that was placed in my account without my knowledge. I have made XXXX reports on these telecommunication companies as well as FTC reports . These funds were being used to pay for medical fraud scams that was being run under my identity that I had no involvement in. No bank has provided me the records or activities on these accounts as required to do so under consumer protection laws.
05/23/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 95136
Web
I received a phone call from Branch Manager at Comerica telling me that the 30 YR is now at 3.25 % for 30 years for 80 % LTV. She told me I needed to act quickly because this offer will not last long. I went to her office and she called mortgage officer in Michigan to start the process. Mortgage consultant clearly stated that it is 3.25 % for 30 years with 80 % LTV. I went ahead and processed my application with her. Submitted all my documentations. I had no issues with income, my credit report, and Loan to Value. During the COVID-19 crisis, their appraisal cancelled on me and Comerica was going to charge me fees for extensions. I complained with them that it was not my fault, it was pandemic situation and finally they waived it. They hired a contractor to come by to appraise my home. Mortgage consultant said it was going to cost me only XXXX not XXXX bec their other appraisal cancelled and that this company is a lot cheaper. I didn't have problem with that. They appraised value came out to be XXXX a lot lower which I didn't have a problem with that because I know banks appraise it a lot lower and I was still at 79 % Loan to value even with lower value. My goal was to consolidate my first {$350000.00} with home equity line {$150000.00} total XXXX and I'm still at 79 %. They clearly told me with 80 % I will get 3.25 % for 30 years. During the process no one communicated with me at all and then at the end of my underwriting completion, they emailed me with all these surprising closing disclosures that I was never communicated about. They are charging me over XXXX to get 3.25 % and increased my loan to XXXX instead of XXXX plus closing cost of XXXX. I went to Branch Manager 's office before my application expired to check on my application, bec. I never heard from them. I wanted to know the status and mortgage consultant never said a word. The only thing she said do you want to cancel and start over. It was really confusing. I didn't understand what her point was to cancel. I had locked the rate for 3.25 % I didn't understand why she suggested me to cancel and apply again. They just threw all these fees at me after they completed the underwriting without explaining to me the tier rates for LTV. Both mortgage consultant and the processor left on vacation, my file got transferred to another mortgage consultant that's when she explained to me about the LTV tier rates. She said in order to get 3.25 % with no fee my LTV needed to be at 60 %. Branch manager knew my LTV was never at 60 % because I did my home equity line with her 6 months ago and my value came out to be XXXX at that time not XXXX. Comerica then offered me a 3.5 % for 30 Years instead with no points after I escalated to XXXX their manager about my complaint, He didn't support me and said there's still going to be a point fee even with 79 % LTV for 3.5 % the cost would be over XXXX. I feel I was taken advantage of and tricked into believing them. Every options that they provided had a point fees that was never disclosed to me in the beginning. They concealed all the important information until the end when I received the closing disclosure via DocuSign with all the high point fees of over XXXX They never said a word about the LTV tier rate until after they completed my underwriting. I feel I missed out on other lenders that were offering me better rate with clear communications and expectations. Now the rate is higher and I can't refinance. They never showed me any disclosures that shows the tire rates for LTV had to be 60 %. Even for 3.5 % they were charging me Points. Obviously I was mislead into believing that they had lower rate for 30 Years and all they wanted me to do was process a credit application that damaged my credit. The closing disclosures that I attached below was sent to me very much later after the underwriting process was completed. They verbally told me it was going to be 3.25 % with 80 % LTV. They never once mentioned anything about 60 % LTV.
08/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 955XX
Web Servicemember
On XX/XX/XXXX I was honestly discharged from the XXXX XXXX after 5 years of service as an XXXX XXXXXXXX XXXX After my discharge I struggled reintegrating back into civilian life and I filed a claim with the VA and I started receiving a 60 % XXXX rating for compensation for XXXX XXXX XXXXt. And unfortunately on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX and on XX/XX/XXXX of XXXX I was sentenced to XXXX for a term of 5 years 8 months after I was sentenced I released my personal property to my then girlfriend XXXX XXXX. I released all my personal effects my pants my sweatshirt my hat my wallet because they destroy the property once the XXXX if you don't have money to mail your stuff home. About 2 months into my sentence my girlfriend quit writing me and answering my phone calls about XXXX of XXXX. I was released XXXX XXXX on XX/XX/XXXX of XXXX I called my bank that received my federal benefits Direct Express to access the funds I had assumed I had accumulated during my sentence I could not access my account because I did not know my 16 digit debit card number cuz I've been some years since I've seen it. I then contacted my ex XXXX XXXX and asked her about my PIN number and my 16 digit card number which miraculously she still had. She then gave me the information I called Direct Express and I access my account I had {$0.00} in my account. I then requested Direct Express to send me the last two years the bank statements which they did after they arrived in the mailbox I opened them and read through them it was appalled at what I found someone had spent every single dollar that was deposited into my bank account both VA checks and my stimulus checks. For a total of {$18000.00} I didn't immediately called Direct Express and filed a dispute about the theft. 2 months later I was denied due to some federal law stating that I had 120 days to file a dispute of the transactions in question well I was XXXX XXXXXXXX I wasn't receiving my bank statements I wasn't in any position to manage my account and know what exactly was going on with it. But yet they denied me even though I sent them a copy of my XXXX order stating that I was in XXXX for that time frame. Needless to say I was pretty upset and confused on how they could deny me so I escalated my claim and was denied a second time and the reason for denying me a second time was apparently my ex or somebody put {$200.00} on my inmate welfare account and apparently it was from my account. I sent them 16 months of disputed transactions and they denied me for a transaction on there that I didn't do for my own account and they said that I am benefiting from the fraud because I had received {$200.00} I'm just building XXXX and they denied my claim for {$200.00} that I didn't even know was put on my books for my own account? Needless to say I am beyond upset with Direct Express. When you get money put on your books in XXXX they give you a receipt saying the amount they don't tell you the person who put money on there they don't give you the account number they don't tell you you know had I known that she'd use my card I would have stopped it immediately which in fact I did try to stop it halfway through my sentence because I figured something was off because she quit writing me and answering my calls I then wrote Direct Express explaining to them that there's a possibility somebody is accessing my account and I wrote them multiple letters from inside the XXXX which they never responded to. So I feel that it's on them for allowing someone to access my account even after I had explicitly wrote them letters saying to put my account on hold until I can be sure that nothing is going on in my account. The bottom line is nobody had a permission to use my card to use my bank account. The money was stolen for me and the right thing to do is to have it returned to me I have now exhausted all the means I have with that company and I am trying different avenues in order to resolve this.
06/19/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MD
  • 21045
Web Older American
I am a retiree, receive Social Security Retirement of {$820.00} per month. I have had a Debit card issued by Direct Express for 5 years and use it for necessities : rent, utilities, etc. I have been extremely careful with my card. All has been fine for 5 years. Recently ( details below ) according to Direct Express, my account was hacked. They said they sent me a new card, which came, but that was 'hacked ' as well. They have sent me another card, which is due today. They have charged my account for two cards at {$4.00} each and one 2-day XXXX delivery. I objected to the expense. I find it very suspicious that my account was hacked twice in one week, necessitating the issuance of two cards. The cost of producing these cards is about XXXX cents. Why are they charging {$4.00}? I wonder if millions of seniors ' accounts have been 'hacked ', 'necessitating the issuance of new cards ', and Direct Express pocketing the difference between XXXX cents and {$4.00} -- which is {$3.00} per card. If this happens to XXXX XXXX seniors, Direct Express is profiting over XXXX XXXX. PLEASE CHECK INTO THIS!! I AM GLAD TO HELP!! I have already contacted my Congressman. The details : XXXX XXXX 2017, Sunday I tried to purchase some groceries at the local XXXX grocery store, and the purchase would not complete. I had cash, so purchased the groceries, came home and called the Direct Express ( DE ) folks. The DE phone system connected me with a live person, who said that someone tried to hack my account and that DE had de-activated my card. I would have to fax them two forms of ID for them to issue a new card, which I did within an hour or so. I confirmed my address and all other info they required.

XXXX XXXX 2017 My new DE/ SSA debit card was delivered by XXXX at about XXXX. I called the number on the debit card sticker to activate but a message said to wait two days.

XXXX XXXX 2017 ( spoke w/ XXXX at Direct Express ) I called the activation number and would still not activate. The system connected me with a live person ( XXXX ) who said the address they had on file was in Florida. I asked why would they issue me a new debit card to my XXXX, MD address if they had a Florida address for me. I have never lived in Florida. No answer except that it seemed that my account was again hacked twice in five days. The young man again corrected my account and ordered a second new debit card for me. However, when he was speaking, I displayed my account on the usdirectexpress.com website, and my account showed charges for 2 cards @ {$4.00} each and shipping of {$13.00}.

I objected to the charges- in a nice way -- saying that the hacking and protections from hacking are the contractors responsibilitythat I had done nothing to violate my account, nor gave anyone permission to. I have always been careful to keep all info private. The young man said that he would look into it. I would not have minded once, but when they charged me twice, this suggests that the contractor is trying to get as much as possible from us retirees.

XXXX XXXX 2017 Received a letter via USPS from Direct Express ( DE ) Fraud Prevention Team ( XXXX XXXX ), dated XXXX XXXX 2017 and saying that they tried to call me, but couldnt reach memy cell phone has no record of their calland that a temporary restriction was placed on my accountplease call them to discuss at XXXX. I closely examined the letter- which had some markings that suggested it might be a proper letter from DE, so I called the number at XXXX. Spoke with XXXX. Gave my info. XXXX said that a new card was sent to my XXXX, MD address- two business day delivery I reminded XXXX that this was the second incident in one week on my account. One piece of info that suggested this was a good number and contact is that XXXX knew the balance on my account.

PLEASE LOOK INTO THIS -- OTHER SENIORS MAY BE SUFFERING AND DONT KNOW ABOUT YOUR GREAT WORK.

12/01/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MS
  • 38632
Web
I have had an issue with receiving my social security payments through US Direct Express and I need assistance with resolving the problem. Initially I elected to receive my social security payments through a Direct Express card. Things were fine for a year or so but in XXXX I received a new Direct Express card along with a new account number. I thought that was odd but I called the number on the card to activate it and didn't have any other issues for a few months. In XXXX I decided to set up the money transfer function in my account so that I could transfer money to my bank account like I did with the old account. I followed all of the instructions regarding what documentation they required and sent it to the company via the email address that they had on file. After about a week and several phone calls to the company, without warning, they suddenly locked me out of my account! I immediately contacted Social Security and changed the Social Security deposit from the Direct Express card to my bank account. They were holding {$6400.00} and I didn't want to take a chance of them having more! I didnt know it at the time but this action evidently closed my Direct Express card account. By this time, upon their request, I had sent Direct Express my birth certificate, a copy of my bank statement that included my home address which they have on file, along with the routing number, copy of my SS card and a copy of my government issued photo ID. They sent me an email stating that they were unable to verify my identity and to contact Social Security for further assistance. I went to my local Social Security office that day, XX/XX/XXXX. I saw XXXX XXXX who told me that he would file paperwork and that direct express should unlock my account by XXXX XXXX on XX/XX/XXXX and if they didnt it was on them. Direct Express did not unlock my account so I went back to the SS office and talked with XXXX XXXX who said that he was going to file paperwork to get our money refunded back to me. He said that he would talk to his boss and see if he could get it expedited and that he would contact me on Monday, XX/XX/XXXX. XXXX XXXX did not call on XX/XX/XXXX. I tried to call him at the end of the week but he never returned the call. On XX/XX/XXXX I called to talk to XXXX XXXX. He wasnt there. I spoke with a woman who said that there was nothing in the computer about this issue. She said that I should go to the SS office first thing in the morning. On XX/XX/XXXX I went to the Social Security office and spoke with XXXX XXXX who filed paperwork to request a return of the money from Direct Express. She said it would take at least a month to hear back from them. She said that I would need to contact Social Security every couple of weeks to see if the money was returned and then ask that it be deposited to my bank account. It has been over six weeks since the request for return of my funds was filed and Social Security still has not had a response from Direct Express or sent me my money back! I contacted the Mississippi Attorney Generals office on XX/XX/XXXX. They suggested that I contact you and Direct Express through their Advocacy email address. I sent them an email regarding this issue the same day. I received an email from the Direct Express Advocacy department the evening of XX/XX/XXXX requesting that I reply to the email so that they could assist with the escalation request. They did not ask for any additional information or offer any. I responded and have not heard anything back. This is typical of how they operate. They contact you once, but there is never any assistance for the issue, and they run a person in circles. They hung up on me several times and they were extremely rude while I was attempting to solve this problem. Direct Express has had my money tied up for two and a half months. From what I understand this is illegal.
07/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 622XX
Web Older American
Dear Representative, I am writing this letter to file a formal complaint against Direct Express, a financial institution that I have been dealing with regarding fraudulent charges on my Direct Express credit card. I believe that my consumer rights have been violated, and I am seeking the assistance of the Consumer Financial Protection Bureau ( CFPB ) to address these issues and seek a fair resolution. Below are my issues : 1. Issue 1 : There were 12 fraudulent charges from XXXX XXXX on my Direct express card. On XX/XX/2023, I was fraudulently charged {$150.00}. On XX/XX/2023, I was fraudulently charged {$170.00}, {$64.00}, {$100.00}, and {$260.00}. On XX/XX/2023, I was fraudulently charged {$100.00} and {$55.00}. On XX/XX/2023, I was fraudulently charged {$390.00}, {$70.00}, {$240.00}, {$190.00}, and {$53.00}. o Date of Occurrence : XXXX o Supporting documents : Exhibit A. Contains billing statements from direct express. 1. Issue 2 : On XXXX, I filled a dispute with Direct Expresss Dispute Resolution Department for my fraudulent charges, totaling, {$1800.00} from XXXX XXXX. On XX/XX/2023, Direct Express sent a letter that they were denying my fraud claims. Direct express said they were denying my claim, because they found that the transactions with XXXX XXXX were authorized. Direct Express told me to contact XXXX XXXX directly. o Date of Occurrence : XX/XX/2023 o Supporting documents : Exhibit B. Contains a letter Direct Express sent me regarding my reports to the fraudulent charges. XXXX. Issue XXXX : On XX/XX/2023, I sent a letter to Direct Express to appeal their denial of my claim. In this letter, I included the fact that XXXX XXXX confirmed that they have no record of my fraudulent charges, but they are aware of fraudulent charges similar to mine. I also included that, XXXX XXXX said that, they can not reverse the charges without a dispute from Direct Express. Towards the end, I told Direct Express to reply with a written explanation of why my dispute claim was denied, and what steps they would take to investigate the matter. Direct Express still has not sent a written explanation. o Date of Occurrence : XX/XX/2023 o Supporting documents : Exhibit C. Contains a letter appealing Direct Expresss decision to deny my fraudulent charge claim. Actions Taken So Far : I filed a dispute form. I attempted to call and write to Direct Express. I wrote an appeal letter to Direct Express after they denied my claim. In the appeal letter, I requested that they send a written explanation of why my claim was denied, and what steps they took to investigate the matter. Desired Resolution : The best resolutions would be for Direct Express to provide a written explanation of why my claim was denied the first time, and what steps they took to investigate the matter the first time. Also, for Direct Express to re-evaluate my dispute, because in my appeal letter, I provided more factual information that responds to the concerns Direct Express had in the first place. Finally, the fraudulent charges totaling {$1800.00} should be refunded to me. I have attached copies of all relevant documents to support my complaint. These documents include a billing statements containing the fraudulent charges on my Direct Express credit card, and letters to/from Direct Express XXXX I am hopeful that the CFPB will review my complaint and work towards a fair resolution in a timely manner. I request the CFPB to investigate the matter thoroughly and take appropriate action against Direct Express if necessary to ensure they comply with consumer protection laws. Please acknowledge receipt of this complaint and inform me of the next steps in the process. If you require any additional information or documents, please do not hesitate to contact me at ( XXXX ) XXXX. Thank you for your time and anticipated cooperation to this matter. Regards, XXXX XXXX
11/01/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MN
  • 55404
Web
Step 1 : What is this complaint about? XXXX XXXX Denying Cardholders From Using their Debit Card at XXXX XXXX XXXX locations Nationwide & Not Allowing Cardholders to Open Business Accounts with XXXX XXXX XXXX Step 2 : What type of problem are you having? Discrimination / Violation of 1964 Civil Rights Act Step 3 : What happened? Upon visiting the XXXX XXXX & XXXX XXXX XXXX XXXX Locations Each Location Experienced the Rejection & Decline of Use of the XXXX XXXX MASTERCARD which is a Nationally Recognized Debit Card on behalf of XXXX & Elderly Social Security Recipients. Furthermore, XXXX XXXX also prohibits Cardholders from opening a Business Account with XXXX XXXX XXXX. XXXX XXXX Customer Service Deny a Problem exists, when there clearly is an obstruction policy in place blocking the Debit Card from being used at XXXX XXXX XXXX Locations Nationwide, including the TN XXXX XXXX XXXX Step 4 : What company is this complaint about? XXXX XXXX XXXX of XXXX, Texas. XXXX XXXX XXXX, XXXX XXXX XXXX Locations Nationwide , & Social Security XXXX & Elderly Recipients Are Victims to XXXX XXXX XXXX Discrimination & Violation of the 1964 Civil Rights Act Step 5 : Who are the people involved? Administration & Policy makers of XXXX XXXX XXXX, XXXX XXXX XXXX , employees & management of XXXX XXXX XXXX Locations Nationwide, Social Security XXXX & Elderly Recipients who possess the Nationally Recognized XXXX XXXX XXXX MASTERCARD Debit Card who, including myself, the Petitioner are being denied & Discriminated against due to the Financial Debit Card attached to OUR Social Security Benefits. On Several Separate Dates, I have chosen to visit the XXXX XXXX XXXX Locations in mid-XX/XX/2018 in XXXX XXXX, & XXXX, Minnesota with attempts to use the XXXX XXXX XXXX MASTERCARD Debit Card as a Valid Debit Card MASTERCARD XXXX XXXX in completing Business Transactions as well as linking the Debit Card to Opening a Business Account with XXXX XXXX XXXX in effort to Save 16 % on each of my Business Transactions that may be conducted consistent with Starting a XXXX XXXX XXXX XXXX & XXXX XXXX Business. I am not being allowed to do so as of today, XX/XX/2018. When I have visited the XXXX XXXX Locations in the last year, I have been declined from even using the XXXX cent per minute workstations at XXXX XXXX XXXX Locations in XXXX XXXX & XXXX, Minnesota. In Addition, my XXXX XXXX XXXX MASTERCARD Debit Card is also declined & not recognized as a valid Financial Funding Debit Card when attempting to link it to the 16 % Savings Promotion Business Account that XXXX XXXX XXXX is currently offering. These are incidents of Civil Rights Violations consistent with a Complaint as stated in the 1964 Civil Rights Act. XXXX XXXX XXXX is blackballing Social Security XXXX & Elderly Recipient from using their Benefits & Compensation towards Business Transactions or even the possibility of Starting their own Business Account with XXXX XXXX XXXX of Tennessee. XXXX XXXX XXXX refuses to get involved in the Complaint nor acknowledge that a Grievance exists. XXXX XXXX XXXX XXXX XXXX in MN, TN, & TX ALL Refuse to Address the Civil Rights Violation & Unethical Business Discrimination taking place. US Senator XXXX XXXX 's office was the one whom recommended me to contact CFPB Consumer Financial Protection Bureau after several Failed informal Grievance Resolution efforts towards trying to persuade XXXX XXXX XXXX to simply modify their existing policies to allow Social Security Recipient Cardholders of the XXXX XXXX MASTERCARD to Be used for Business Transactions at XXXX XXXX XXXX Locations Nationwide. This is a Serious Civil Rights Violation, that XXXX XXXX XXXX of XXXX, Texas, & 3 XXXX XXXX XXXX XXXX XXXX are choosing to IGNORE & NEGLECT on behalf of XXXX & Elderly Social Security Recipients NATIONWIDE. Please HELP & STEP IN CFPB Consumer Financial Protection Bureau.
11/08/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NE
  • 68510
Web Older American
( NOTE : I am currently in XXXX, on an extended tour of XXXX XXXX and have been out here for 4 years. During that time I have used the card referenced below with very few problems ). * On XXXX XXXX my XXXX from XXXX was Credited with my Social Security Pension of {$1400.00} but I was unable to Access the funds because the ATM directed me to the Issuing Bank ( Comerica ). * After answering their questions and confirming that I was the Cardholder I was informed by their helpdesk that the problem would be resolved after XXXX the next day. It wa n't so I called back. * The second time I was informed, by the Helpdesk, that there had " been many problems with the ATM 's '' and it may take some time to resolve. In the meanwhile, they suggested, I could use the card in stores and go to a Bank to get a Cash Advance if needed. * I made a couple of purchases in stores and - because my XXXX Visa was about to expire and I had to leave the country to renew it - on the XXXX I went to a Bank to make a cash advance withdrawal of {$570.00} then again, on the XXXX, another Cash Advance for {$290.00} " Just in case ''. ( The odd numbers are accounted for by the exchange rate of XXXX for XXXX XXXX, which is the currency I withdrew the money in - XXXX and XXXX respectivly ) On the XXXX XXXX I traveled to XXXX XXXX in XXXX and booked into a hotel using my card. I stayed for 2 nights but when I attempted to use the card to pay for the stay on XXXX XXXX, it was declined! Since my balance was for more than {$1400.00}, and the two cash advances plus my purchases at stores totaled around {$900.00} there should have been more than {$500.00} still in the account, more than enough to pay for the Hotel. at $ XXXX. *Estimates are because fees for International transactions are not included. * I did manage to get through to my account at their Web Site where I saw that the advances had been debited as " Pending Payments '' on the XXXX and XXXX, but that on the XXXX there had been a " Debit Adjustment '' of a further {$570.00}, which had put my account into an overdraft situation. * I again attempted to call the help desk but was now faced with a difficult problem. I had paid a months rent for my apartment in XXXX and left some cash there as is my practice when travelling, and had taken only enough for the journey and the first couple of days food. Intending to get more cash on XXXX if needed. Since I could no longer use the card I could not stay on XXXX, but had barely enough cash to pay for the return to my apartment. I struck a deal with the hotel to pay the outstanding amount as soon as possible and signed various documents confirming that promise. *When I got back to my apartment on XXXX XXXX and logged on to the website I saw that there had been a SECOND " Debit Adjustment '' of {$290.00} on XXXX XXXX, putting my account into a negative {$380.00}! ( The difference between " Pending Transaction '' amounts and " Debit Adjustment '' amounts can be accounted for by the difference in exchange rate for the relevant dates ) * Numerous attempts to contact the help desk and numerous dropped calls, dead batteries and expired minutes over the next few days convinced me that I had to call on a land line, which I finally accomplished today, XXXX XXXX. * Today I was informed that Cash Advances trigger a 10 Day " Hold '' on the account for the transaction amounts. When I asked if the transaction had been completed at both ends I was informed that it had been BUT THE HOLD WOULD STILL REMAIN ON THE ACCOUNT FOR THE FULL 10 DAYS! Even so, it would not have put me into overdraft had the second " CREDIT ADJUSTMENTS '' not been debited to my account! Since the first transaction was on XXXX the XXXX, and today is XXXX XXXX the first hold should have already expired - BUT IS STILL IN PLACE - EVEN THOUGH THE TRANSACTIONS HAVE BEEN COMPLETED AT BOTH ENDS!
12/08/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • TX
  • 77042
Web
I originally opened an account with XXXX that was converted following XXXX acquisition by Comerica Bank. Since I was unable to retain my old account type ( with no minimum balance or fees ), To better serve my needs, I converted the account to a " Premier Checking '' account with a {$5000.00} minimum balance to avoid fees and inactivity charges. At some point over the last two years, Comerica apparently changed the parameters for their Premier Account to involve a much higher minimum balance to avoid a service fee. I was not informed of such change, and I presume that my account was grandfathered under the old conditions, as I was never charged a service fee on the account. After several years of just collecting interest, the account went pre-escheatment status and I was informed that I needed to take action to keep it from being sent to the State of Texas. While taking the steps to avoid escheatment, I noted that I had suddenly started receiving a {$22.00} service fee on the account despite the fact that nothing had changed in my balance or the type of account that I had.. I notified the XXXX location of the issue. The banker had no product knowledge and was unable to explain to me what happened, but did show me the parameters for the new " Premier Checking '' account, which now required {$25000.00} for a minimum balance. We concluded that when my account was dormant, it was either grandfathered or simply not getting charged, but when it entered pre-escheatment and was reactivated, the fees started occurring. The banker helped me convert the account to Comerica 's new {$5000.00} minimum balance account and assured me that she would get the fees refunded. My next statement came and not only were the fees not refunded, but a third fee had processed on my account. I came back in and was once again told that the account would be converted to the proper account, but somehow XXXX fees had accrued before this happened. I have made five trips to Comerica over the last few months and the experience has been the same each time. There is never a manager available to speak with me, and I would have to wait over an hour each time to speak to someone who could actually help me. Whether I speak to a banker or a teller, no one at XXXX different branches can pull a sufficient transaction history that shows the fees, no one can be bothered to pull statements from those time periods, and while they keep claiming that all of the fees have been taken care of, my balance is still short of where it was before the fees started accruing, despite the fact that I have never added or removed money from the account in question this year. I have been promised call backs on XXXX different occasions from branch managers at XXXX different branches ( including XXXX and XXXX ) but have not yet once received the follow up call back. On my last visit, I requested information for the District Manager and Regional Manager, but instead was provided a long-distance number to a " Quality Process '' department that is supposed to handle complaints. Upon departing the branch, I received a call from the teller who I had just spoken with. She mistakenly called me while trying to call one of the other branch managers to warn them that I was calling Quality Processes and to " cover their XXXX '' so they did n't get in trouble. When I informed her that she was speaking to the very customer that she was complaining about, she promptly hung up on me. It has been one week since I reached out to Comerica 's Quality Processes department and left messages for them, and no one has bothered to return my calls. I 've even notified them via social media and their social media team has assured me that they have forwarded my complaint, but my calls have not been returned. I was incorrectly charged XXXX {$22.00} fees and I just want my money back
12/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 957XX
Web Older American
in XXXX, XXXX my debit card from Direct Express was declined despite my knowing I had enough money in the account to cover my purchase. I returned home and went onto the website to view my statement. I found a series of charges I didn't make on there that were processed through in XX/XX/XXXX. They are as follows... XXXX. XXXX, XXXX, FL XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX TEXAS XXXX XXXX XXXX XXXX {$80.00} XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX XXXX CASH PURCHASE {$330.00} XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX {$43.00} XXXX. XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, MD XXXX XXXX XXXX XXXX {$84.00} XXXX. XXXX XXXX XXXX, XXXX XXXX, NJ XXXX XXXX XXXX XXXX {$90.00} I then got on the phone to direct express and disputed the charges. I received a response from them stating that since I had a similar charge in the past, they must be my charges. I admit I took my family to a puzzle room escape session for my granddaughter 's birthday in XX/XX/XXXX in XXXX XXXX XXXX, XXXX. I have never been to New Jersey or Maryland or Texas except to pass through or change planes and that was over XXXX years ago. I am now getting other charges I didn't make which I believe are stemming from XXXX I did make ... I authorized a {$1.00} charge on XXXX at XXXX for a question I had about a printer problem I was having. That charge shows up as XXXX, XXXX AND {$1.00}. The problem is that there is another charge, XXXX at XXXX to XXXX, XXXX FOR {$74.00} that said XXXX XXXX XXXX. I contacted Direct Express and they gave me a phone number XXXX and another number XXXX which I could reach no one at either of them. Direct Express then told me they couldn't do anything about the {$74.00} pending purchase because it hadn't gone through yet. They can't cancel a 'pending payment ' only XXXX that's gone through already. I have been trying since mid XX/XX/XXXX to get through to Direct Express about that charge and on my account it shows XXXX at XXXX that a payment to XXXX, XXXX FOR {$74.00} was processed. Both the 'pending cash purchase ' and the 'cash purchase ' are both at identical times. I also found some other charges I hadn't made XXXX at XXXX to XXXX XXXX XXXX, XXXX XXXX, CA {$1.00} PENDING CASH PURCHASE AND AGAIN ON XXXX AT XXXX TO XXXX XXXX XXXX XXXX XXXX XXXX, CA {$1.00} PENDING CASH PURCHASE. I tried on several occasions to reach Direct Express about these latest charges and was checking on my account whenever I could get internet access and on XXXX at XXXX XXXX XXXX XXXX XXXX {$74.00} WAS DEDUCTED FROM MY ACCOUNT. I have tried in vain for almost XXXX weeks now to get through to Direct Express but now I can not even access my account to see what is happening or even to obtain my balance. When I try to log into my account either through my pc or through the direct express app on my phone it says to call direct express ... My phone will go dead after XXXX hours of 'holding " trying to get through to them. I am stuck in XXXX, staying where I can because of all the fraudulent charges in XXXX and can not get back to XXXX where we purchased a home in XX/XX/XXXX. I understand direct express is a government benefits card and is the way we on social security get paid, but aren't there any safeguards or protections for those of us who totally rely on them for our monthly stipend to not be defrauded? I had already put in a change of address notice at the post office before I received the final paperwork on the outcome of the fraudulent charges in XXXX, so I assume it's in Nebraska and I can't get there nor can I get ahold of direct express to find out what is going on with my money. The account number entered elsewhere in this complaint is the card number I had when the charges were made in XXXX. I have a new account number now. If this new number is needed, I will provide it.
01/08/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • WV
  • 254XX
Web Older American, Servicemember
I had all my funds stolen at the XXXX Bank ATM in XXXX, XXXX. I want my {$3900.00} returned to my account. From XXXX XXXX, XXXX to the present I have constantly called Direct Express being lied to. I have never received a complaint form. The letter below was supposed to have been sufficient to get my money back according to Direct Express. My complaint was cancelled XXXX XXXX, two days before XXXX XXXX Received my complaint letter. THIS LETTER WAS OVERNIGHTED AND RECEIVED BY DIRECT EXPRESS AT XXXX XXXX XXXX, XXXX. XXXX XXXX, XXXX Direct Express Direct Express Fraud XXXX. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Account No. XXXX Dispute No. XXXX Subject : Immediate Restoration of Funds XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX Dear Sir : Due to circumstances beyond my control funds were stolen from my Coamerica Banking account for the months of XXXX, XXXX, and XXXX. This is a chronology of what was taken : XXXX XXXX - My wallet and my Coamerica card was picked from my pocket. My wallet was found with several purses hidden on a shelf in XXXX in XXXX XXXX, XXXX. Since my cards were still in my wallet, I thought only my {$350.00} in cash had been stolen. XXXX XXXX - {$600.00} was stolen from my account at XXXX XXXX XXXX XXXX - {$600.00} was stolen from my account at XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX - {$30.00} withdrawn by me. Social Security was investigating my loss of funds. No funds in bank because Social Security was still investigating. Coamerica investigating loss of funds. XXXX XXXX - New Card No. received and activated. XXXX XXXX - Social Security Deposited {$3000.00} XXXX XXXX - Activated new card XXXX XXXX - {$600.00} stolen from card from ATM @ XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX - {$600.00} stolen from card from ATM @ XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX - {$300.00} stolen from card from ATM @ XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX - {$600.00} stolen from card from ATM @ XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX - {$600.00} stolen from card from ATM @ XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX - {$350.00} withdraw for car payments. I need all of the above money stolen from my account returned immediately. My car was repossessed because I was unable to make the payments for three months due to my money being stolen. I am supposed to receive my new card XXXX XXXX @ XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX and I am changing the pin as soon as the card comes. I will not activate the card until XX/XX/XXXX I check with the Investigator at Direct Express ( phone XXXX ) until he assures me it is safe. I will also make sure my address is XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX is correct when I activate the card. I am overnighting this letter today at XXXX XXXX and the investigator should be able to catch the robber at the ATM at XXXX XXXX XXXX XXXX, XXXX, XXXX before I receive my next monthly check. PLEASE CALL ASAP SO I CAN ACTIVATE MY CARD AFTER THE CRIMINAL IS CAUGHT. I AM TOTALLY OUT OF FUNDS, LIVING WITH MY GIRLFRIEND AND I HAVE HAD MY CAR REPOSSESSED. I HAVE ASKED XXXX XXXX XXXX TO PLEASE MAKE IT POSSIBLE FOR ME TO PAY THE {$1000.00} BACK PAYMENTS AND {$530.00} STORAGE FEES SO I CAN GET MY CAR BACK, PAY MY RENT, AT LEAST SOME OF MY DELINQUENT BILLS AND GET GROCERIES FOR MY APARMENT. Sincerely, XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX I talked to XXXX about my case, phone number XXXX XXXX/XXXX/XXXX I talked to XXXX XXXX She assured me that my complaint form was being mailed that day. She said she would have my case resolved in 24-48 hours. XXXX/XXXX/XXXX I talked to XXXX XXXX he said there was no letter in the file, my case had been cancelled due to not receiving a complaint form and that he was sending me out a new form. I have still not received any form. XXXX
05/12/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OH
  • 43420
Web Older American, Servicemember
I Filed my claim with Direct Express/Comerica as they receive my social security benefits check and transfer it to the card issued as per agreement with Social Security Administration . As soon as I discovered the unauthorized charge of {$67.00} I contacted customer service at Direct Express/Comerica and filed my claim. I also made a police report too with XXXX Ohio police department. XXXX XXXX XXXX was the officer assigned. I sent many email to show my only charges that I made and sent emails and screenshots trying find out how that could happen and so I showed my actual purchases like the {$28.00} at XXXXXXXX XXXX Discount store. The officer ruled out that my purchase had anything to do, no duplicate billing ect. I received no communication from Direct Express/Comerica after my initial 2 calls. I was told the provisional amount of {$67.00} would be put back into my account as they investigate yet that was never done as per phone conversation. Direct Express/Comerica cancelled my card. Gave me a claim number and issued me a new card. I called back the second time to get the email address to send my evidence and to tell them provisional was not put into the account. On XX/XX/XXXX after getting an email from XXXX I went into the XXXX account, since I had not been in that account since XX/XX/2023. I contacted the customer service to tell them what happened and to have the debit card ending in XXXX removed. The representative extended himself and eventually sent me 3 emails showing me who made the unauthorized charge and I found out there were 2 in fact. {$67.00} and {$5.00} made on or about XX/XX/2023. I made no purchases for those amounts. As per the emails from XXXX it showed the charges came from XXXX XXXX Ohio and XXXX XXXX. I attached and emailed the new information to the police and Direct Express/Comerica and neither responded. XXXX representative told me Direct Express/Comerica would have same information as XXXX had given to me. The account was linked. I have had this happen repeatedly. I requested XXXX cancel linked card ending in XXXX which Direct Express/Comerica had already cancelled. Take notice that XXXX is associated with gas and electric billing. My gas is with XXXX XXXX Ohio in XXXX and my Electric with XXXX Ohio. I am on the Pipp and Heap plan and pay {$81.00} every month since my renewal plus transaction fees. I only know what XXXX said XXXX was as per XXXX. The second charge was from XXXX XXXX associated with XXXX. I sent evidence of my purchase history, what I was billed/paid showing nothing was purchased by me as per my order history the charges and payments as there was no match and there would not be as I stated. I did not even know what the XXXXXXXX XXXX XXXX was as it is not any debtor or vendor that I use as far as I was aware when I filed claim. I do not deal with XXXX or XXXX XXXX other then as per my purchase history substantiates. I am upset that Direct Express/Comerica did not give me my money back based on facts sent to them as soon as it was discovered. The last time this happened I had been given a direct contact name and I was to call her and not file complaint with this agency. Her name was XXXX, but she no longer works in that department. My attachments from XXXX, my XXXX history supports my position that Direct Express/Comerica should put my stolen prescription money ect back into my account and deal with the crooks. They once again failed to investigate properly and caused me to not be able to make my monthly XXXX purchaes ect. I am legally XXXX and a XXXX patient with complications. Since starting with Direct Express/Comerica this has happened to my late husband and me at least 7-8 times. It should not be happening. Each time I was awarded and found in favor of my claim and my position.
08/08/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • OR
  • 970XX
Web Older American, Servicemember
I serve as XXXX. My father called me for assistance on an account he has at Comerica Bank. Based on my father 's experience, I believe Comerica Bank is in violation of Regulation E and is operating its Direct Express program in an Unfair and Deceptive Manner. The arrangement between the XXXX XXXX and Comerica should be looked into considering the vulnerable population they serve. My father receives Veteran 's benefits via a Direct Express account. On XXXX/XXXX/2016 he phoned their Customer Service line XXXX to verify his direct deposit and confirm his account balance. His balance was unexplainably lower than expected, so he went through a complicated touch tone process, eventually reaching a representative who read him a series of transactions that had recently occurred - each of them out of state and for varying amounts at establishments to which my father had never been. My father reported these transactions as fraudulent. The representative told my father that looking into these transactions could take 90 days and mentioned nothing about providing him provisional credit within 10 business days. On XXXX XXXX, my father phoned me to explain that he had called again to the XXXX number to find out if they had learned anything about the fraudulent transactions. The representative to whom he spoke said that he should have received something in the mail. My father informed the representative he had not received anything in the mail. The representative said he should wait because today is only the XXXX and they placed the information in the mail on the XXXX. This is when my father called me ( concerned that he will not be getting his money back ). We phoned the XXXX number together as a conference call. The Representative, " XXXX '' to whom we spoke at XXXX Pacific Time, went through a litany of identification processes to confirm my father 's identity, and then proceeded to explain that she is prohibited from having a conversation about my father 's account. We then explained that we would not ask questions about my father 's account specifically, but we wanted to gain an understanding of Comerica 's Reg E Dispute process. She stated she could not speak to us. I asked her if there was a number to call - and she reiterated the same XXXX number that we had dialed into to. She stated no one could answer our questions. We ended the call. I asked my father if he received a bank statement on this account. He stated that he does not - and does n't know why he does n't get a statement. I phoned back to the customer service line and went through a number of prompts to learn how he could obtain a paper statement. An electronic recording stated that in order to enroll in paper statements, a {$0.00} per month fee would be assessed. My father is unaware of how to reconcile his accounts online and is challenged to navigate Comerica 's terrible XXXX number, and is unable to have a helper assist him in navigating his account via telephone. To our knowledge, Comerica is doing nothing about the fraudulent charges and he is without any means of obtaining more information or customer service. To my knowledge, Comerica owes him provisional credit by the XXXX of XXXX, and has 45 days to research his claim from the date of learning about it, and up to 90 days under special circumstance. It is unfair and abusive that veterans are not entitled to free paper bank statements that would allow for others to assist them with their reconciliation processes. Comerica is in violation of Regulation DD in not allowing consumers to ask general product questions and receive account disclosure information unless they have an account. I understand that they can not ( for privacy reasons ) discuss account matters with persons that are not signers on the account.
06/16/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CA
  • XXXXX
Web
On XX/XX/XXXX, I reported my father XXXX XXXX XXXX XXXX death ( XX/XX/XXXX ) to the Social Security Administration. My half-sister 's guardian & XXXX XXXX XXXX also reported my father 's death on several times. Since XXXX XXXX XXXX XXXX ( my estranged brother ) carries the same name as our father, he has a history of making attempts to use our father 's identity. He has also committed financial elder abuse while my parents were alive & since they have passed away, which is why I continue to file complaints in their honor. I contacted CFPB in XX/XX/XXXX to report the fraudulent use of our father 's XXXX, as well as the XXXX of my half-sister, XXXX XXXX. Sadly her mother passed in XX/XX/XXXX, therefore my father was receiving XXXX for himself & minor daughter. Prior to my father 's death ( XX/XX/XXXX ) he informed me XXXX XXXX stole his mailbox key to gain access to my mother 's ( XXXX XXXX ) XXXX check. Later it was discovered on XX/XX/XXXX that XXXX XXXX XXXX, did in fact steal our father 's cellphone ( which is how he gained access to his pin # s ) & wallet & immediately started making unauthorized charges/spending money while my late beloved father 's body sat in a morgue for almost a month! This was reported to the Office of the Comptroller, XXXX XXXX Comerica Bank, the SSA & a police report was filed ( # XXXX ). Meanwhile we contacted the SSA to request a hold be placed on my late father 's debit access card, stop future disbursements & to have her XXXX check be sent to her guardian, however this was around the time government offices were closed, so the SSA carelessly sent checks to my late father 's address & my estranged brother cashed them! His ex-girlfriend & ex-wife informed me about how he bragged about the money ( over $ 8k ) he found. He selfishly attempted to purchase a car, but was denied because of his credit. I am devastated & angry, because we called the the SSA national number several times, filed complaints online & also went to the SSA office located in XXXX, CA three times to provide my father 's death certificate. The CFPB never followed through with me. I was provided a case no. ( XXXX ) and was told that due to privacy laws information could not be released to me or my mother, WHO WAS STILL MARRIED TO MY FATHER! When I contacted Comerica Bank by phone & by visiting their branch located in XXXX XXXX, CA I was told they had nothing to do with placing a hold on debit cards and that I should contact the Social Security Administration, however when I contacted the SSA they told me there was nothing they could do. Now let 's fast forward XXXX months later, MY MOTHER DIED! I am devastated & still angry, as I have not been able to grieve! I have had to file numerous police reports against XXXX XXXX XXXX for a cellphone he obtained in our father 's name through XXXX racking up a bill of $ XXXX & for attempting to obtain credit in both our late parents name. He did not attend our late father 's memorial & once our mother passed, he just transferred her body to a mortuary, leaving us distraught to search for her body. Once her body was located, he did not come to sign paperwork to have her cremated, but had the nerve to petition to attempt to see if he could obtain the XXXX owed to our mother after our father died & her XXXX income. In honor of my parents I gave up my place & hired an attorney & fought with him in court for over a year & was recently granted " Executor '' of my late mother 's small estate, Therefore I have filed complaints once again with XXXX Bank ( they conducted an investigation & found in my favor ) and I am filing complaints against Comerica Bank & the Social Security Administration. Again I am doing this in honor of my late parents & half sister who is considered an orphan.
07/11/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 38111
Web Older American
XX/XX/XXXX Direct Express, Payment Processing Services XXXX XXXX XXXX XXXX XXXX, TX XXXX The following is a copy of the info on your website Already have a Direct Express card? For all questions related to the Direct Express card, cardholders should call : Customer Service : XXXX Hearing impaired : XXXX International : XXXX ( Collect ) Customer service is available 24 hours a day, 7 days a week and handles calls related to : Reporting lost or stolen cards Balance inquiries PIN changes Transaction history requests Registering a complaint about a card issue Questions about card usage Questions about international card usage Write to us : You can also write to us at Direct Express, Payment Processing Services XXXX XXXX XXXX XXXX XXXX, TX XXXX Convenient Customer Service 24 hours a day, 7 days a week Call XXXX ( Toll-Free ) For Customer Service Outside the U.S. call : XXXX ( Collect ) Check your balance/hear transaction history. Select or change your PIN. Ask questions about card use. Dispute a transaction. Report lost or stolen cards. Set up optional services. As you can see, your website ALLEGES to take care of customers, My experience is quite the opposite of what you ALLege. I called the following numbers at the noted dates and times, and with the exception of two calls, got put on hold, and then got a message " we are real busy right now, call back later '' and then got hung up on. phone no XXXX I made a total of 13 calls and only got to talk to someone on two occasions as noted as follows XX/XX/XXXX XXXX XXXX This was my first call when I reported a theft from my account from XXXX insurance totaling XXXX That had just happened on XXXX XXXX on XX/XX/XXXX which was 40 minutes after it happended. They gave me claim no XXXX and told me it would be 10 days before I got credit. Called back at XXXX XXXX, and got hung up on, as discussed above. XX/XX/XXXX Got manual claim form in the mail, filled it out, signed it and mailed it back XX/XX/XXXX, XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Was told that it would be 10 days before I got credit for the XXXX XX/XX/XXXX XXXX XXXX Got hung up on XXXX XXXX Got hung up on XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on Phone No XXXX XX/XX/XXXX XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on I give you all these details, since I do n't think there is anyone there who is smart enough or gives a XXXX about customers. I am a XXXX and have dealt with banks all my life, and noted that the ones who consider " The Customer is the most important and is always right '' motto are the most successful and profitable, as it is in any business. It is also amazing to me that in this age of electronic movement of funds, this " bank '' still uses manual claim forms. My experience with real banks today has been call and make a complaint and get an immediate credit. All I have been getting is mis-information or totally disregarded. Seems me as a customer is an imposition on the " Anti-customer service '' dept there. As I understand it, Co-America Bank actually runs the dept for SSA. All I have gotten from Co-America are mickey mouse charges of XXXX cents per transaction during the month.

I am writing this letter to let whoever is in charge know that their service sucks in hopes that it will wake them up and get the place staffed properly so that people can be served 24 hours a day, as their ad states ( this is printed at the beginning of my letter for your reference. I am also filing a complaint by attaching a copy of this letter to the following agencies : CFPB SSA FDIC State of Tennessee Banking Commission Congressmen and Senators My attorney XXXX

05/26/2015 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • AZ
  • 85013
Web
Re : Direct Express ( DE ) SR Number:XXXXXXXXOn XXXX XXXX, 2015 while attempting a retail purchase, my card was declined. Assuming that it was a mistake, I asked the clerk to retry ; again declined. I felt that perhaps due to using my card a good bit in the last few days, there was a suspicious activity hold on my account despite not knowing if that feature even existed. To my amazement, I found out that I had {$0.00} on my card, after {$810.00} in fraudulent charges had occurred, during XXXX transactions at XXXX separate XXXX, as had been informed by DE CSR. I was stunned and livid as I had never been in either store, nor allowed my card or pin to be compromised whatsoever ; my card was in my possession all along. After my verbal report/notification of the matter immediately upon my awareness ( XXXX/XXXX/15 ), I assumed that a credit would be applied in a reasonably considerate manner ( within XXXX days. ) DE said I needed to complete a questionare outlying the very same information that I provided by phone call with the fraud department. Considering my entire livelihood was at stake, I felt that this was a redundant, antiquated, and backwards approach, that could extend the duration for receiving a credit. Modern tools like fax or email was n't an option. I scraped up postage fee, to mail a letter as a substitute for questionnaire in route to me by mail. Allowing a few days for my letter to be received, I followed up with phone calls. My letter reached DE on XXXX XXXX, 2015. Each time I spoke with ill informed, rude, objectionable, inconsiderate, and inhumane reps at both level XXXX and XXXX level helpdesks - CSR reps and supervisors. Supervisors were of course apologetic while simultaneously displaying rudeness and uncompassion for my case in particular. Also, all refused to escalate my calls to fraud investigators or senior management. Out of desperation and frustration I called several times a day on several days, hoping that I would reach some logical manager with discretionary authority. Each call I practically begged and pleaded that my claim be expedited as I have XXXX and XXXX that required immediate medication and treatment, as well as, a meager food supply. It seemed even if I was dying in front of their eyes, the only response I could get is, " I apologize XXXX XXXX, but we ca n't do anything at the moment. " Reps at this company act with callous indifference to the suffering of their account holders, most like myself have no other monetary means or resources. Again, as I have a XXXX, contending with this matter with the robots at this organization, literally drove me into XXXX and I needed to go to the ER for XXXX. I understand that my claim was XXXX of however many being investigated but not everyone 's pursuant circumstances are equal. Some might not have the same sense of urgency. An emergency room would not XXXX over a XXXX XXXX victim. This is an entrusted XXXX dollar business that operates like a corner store. Despite their lucrative government contract, they seemed positioned not to to risk XXXX cent, unfortunately at the detrlment of the consumers that are the basis of their business. Claimants should be treated on case by case basis. Within the XXXX and elsewhere, I have seen widespread complaints similar to mine, where already marginalized XXXX recipients, have faced the unjust, undignified, and absurdity of trying to recover money to cover urgent living expenses and medical needs. I am flabbergasted that the US gov't continues to contract with DE, given the critical allegations against them for horrific and ridiculous practices and policies. Through my interaction with DE, I am sickened and appalled that they are allowed to function as is.
08/09/2016 Yes
  • Credit card
  • Credit card protection / Debt protection
  • NY
  • 12144
Web
I purchased a XXXX ticket on XXXX XXXX of 2016, from XXXX to XXXX for XXXX departure time at the XXXX Library twenty ( 20 ) minutes before the library closed. On XXXX XXXX, 2016 at XXXX I arrived at the XXXX Library to download and copy and print my XXXX ticket to get and depart exactly XXXX across the street from the XXXX Station, XXXX Pick-Up location on XXXX XXXX before XXXX. When the ticket did not show up in my email I called XXXX on XXXX XXXX, 2016, at XXXX, spoke with a female about not receiving my ticket, and how had I checked my email, spam, trash and inbox and had not received a bus ticket. She told me to write down some numbers regarding this bus ticket then she just disconnected and no one was no longer speaking to me on the phone as I repeated " Hello are you there? '' she was not so I did not get the information she told me to write down. I called back this above same date at XXXX, this time I spoke with a male, who stated he had sent a ticket to my email address. After sitting at the XXXX Library till XXXX and walking outside and being able to see the XXXX from across the library parking lot still without a bus ticket I rushed backed inside the library to see if the ticket had been sent. I started to get agitated and upset waiting there for this bus ticket. I went back outside and saw the XXXX leaving which infuriated me more. So I sat at the library computer till XXXX until I could stand it no longer seething. I walked back home with my luggage XXXX blocks away from the library. After I got home at XXXX, I called XXXX back telling them I wanted a refund and some female who said she was in XXXX kept trying to reschedule me for a later departure when I had n't even gotten the first bus ticket. So what sense does that make XXXX She wanted to reschedule me a ticket departure time at XXXX of which would have been XXXX ( XXXX ) late where I was trying to get before XXXX. It would have been useless since this was a scheduled mandate XXXX. Then she wanted to see if she could reschedule me a ticket for some other future date than refund me my money. I asked her was she crazy or on drugs. She would n't connect me to a manager and kept telling me the manager would tell me the same thing so I said " Then let me be the judge of that. It 's my money not yours. '' She hung up on me. I called back to speak with a manager and kept getting people asking me why I needed a manager that I needed to go through them first to resolve my issue before speaking with a manager. What a crock of you know what. When I finally got the XXXX ticket to my email it did not arrive till XXXX XXXX XXXX, 2016, which I found out at the XXXX Library the next day on the XXXX of XXXX. Tracking XXXX My dispute regarding evidence given and attached herein. I am certain there was not a impartial genuine resolution attempt to said dispute. Several indicate that Comerica Bank not only has a lackadaisical interest in customer resolutions or debit card issue. But rather encourage denial of provisional credit and fraudulent practices to deceive and cipher fees from money transfers where even the transfers are returned and Comerica Bank keep those fees always from the initial transfer transaction. To date am due disputed {$3.00} in transfer fees that I was informed I would unequivocally receive to no avail. XXXX under XXXX XXXX XXXX XXXX XXXX - Bank fraud. The XXXX Treasury has a duty to reach out under the law to individuals being used by Comerica Bank for unjust enrichment practices ignored by the Social Security. This complaint entails a lack of enthusiasm to thoroughly investigate several transactions I made to Comerica Bank, whom exhibits a bias motivation concerning Social Security Beneficiaries.
05/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 777XX
Web Older American
MY ID & SS CARD WAS STOLEN OUT OF MY WALLET OVER XXXX MONTHS AGO & I HADNT GOTTEN MY XXXX CHECK {$790.00} A MONTH. I JUST STARTED GETTING MY CHECK OF {$840.00} IN XXXX. THE GUY WHO STOLE MY DOCUMENTS CHANGED ALL MY IDENTIFICATION ON LINE WITH DIRECT EXPRESS, WHO HANDLES SS CHECKS. THE GUY ORDERED XXXX DIFFERENT CARDS A MONTH. EVERYTIME I ORDERED A CARD, XXXX WAS ORDERED AND THEY ACCESS MY XXXX CHECK FOR THOSE XXXX MONTHS. I WENT TO THE POLICE STATION AND FILE A REPORT IN XX/XX/XXXX. I DIDNT KNOW ANYTHING ABOUT HOW TO GO ABOUT GETTING MY MONEY TIL I TOLD MY BROTHER, HE, HIS WIFE & NEPHEW HAS BEEN HELPING ME WITH EMAIL, GETTING DOCUMENTS, FAXING DOCUMENTS, OVERNIGHTING DOCUMENTS, AND LASTLY SENT A CERTIFIED WITH ALL THE DOCUMENTS. DIRECT EXPRESS SENT ME XXXX FRAUD PAPERS TO FILL OUT. THEY ALSO SENT THE TRANSACTIONS FOR THE DIFFERENT FRAUD CASES. I EVEN HAD A CASE NUMBER. DIRECT EXPRESS WAS REFUNDING ME OF XX/XX/XXXX, XXXX XXXX OF {$3500.00}. I CALLED DIRECT EXPRESS TO GET A NEW CARD BECAUSE THE GUY HAD ORDERED ANOTHER CARD, WHILE ON THE PHONE PLEADING WITH DIRECT EXPRESS PLEASE DONT LET THEM TAKE MY MONEY, WE WATCHED THE {$3500.00} SHRINK TO {$60.00}. THESE PEOPLE PUT A DOWNPAYMENT ON A CAR, PUT AN ALARM ON THEIR HOME, GOT THEIR CAR TAG, PAID UTILITIES, CELL PHONE, SENT MONEY TO XXXX CORRECTION FACILITIES AND A WHOLE HOST OF OTHER THINGS. I'VE BEEN LIVING WHEREVER I CAN SLEEP BUT MOSTLY ON THE STREETS OR ABANDONED CARS. DIRECT EXPRESS HAS HAD ME SEND ALL THIS PAPERWORK TO THEM AND SAID MY XXXX DAYS FOR THE INVESTIGATION EXPIRED ON XXXX, XXXX AND TO CALL THEN. THAT THEY WERE GOING TO PUT THE {$3500.00} ON A NEW CARD THEY WERE SENDING. I'VE GOTTEN XXXX CARDS IN A WEEK AND BOTH ARE INVALID. MY XXXX FRAUD CASE SAID IT WAS FOR XX/XX/XXXX AND THE AMOUNT WAS {$3000.00}. NOW EVRYTHING IS ON HOLD.ON SUNDAY XX/XX/XXXX, I WAS STRONGARMED BY THE MAN WHO GOT MY FIRST ID & SS CARD, FORCED ME OUT OF MY FRIEND 'S HOUSE, TOOK ME TO THE RIVER, TOOK MY NEW ID & SS CARD, MY MONEY, MY CELL PHONE. I WAS TOLD HE WANTS ME TO CHANGE MY PIN & GIVE IT TO HIM. I'M SCARED FOR MY LIFE BUT NOW I'M BACK WITH NO ID HAVING TO START ALL OVER FROM SCRATCH AGAIN. I CALLED THE POLICE & MADE A REPORT. THIS IS THE SAME MAN THAT STOLE MY ID & SS CARD THE XXXX TIME. NOW HE HAS AN UP TO DATE ID CARD BECAUSE I JUST GOT IT. I CALLED DIRECT EXPRESS AFTER TRYING TO ACCESS MY ONLINE ACCOUNT. THE PEOPLE HAVE ME LOCKED OUT AGAIN. THEY HAVE CHANGED MY USER NAME, EMAIL ADDRESS & MY BROTHER 'S NUMBER FOR DEPOSIT ALERTS & LOW BALANCE ALERTS. NOW THEY WILL GET THE ALERTS & ORDER ANOTHER CARD & TAKE MY MONEY A XXXX TIME. I CALLED DIRECT EXPRESS, STAYED ON THE PHONE AT LEAST XXXX HOURS. THEY WONT SEND INVESTIGATORS TO THE PEOPLE HOUSE OR THE POLICE. THEY KNOW WHO THEY ARE & KNOW WHAT THEY BEEN DOING TO ME. BUT I CANT GET ANYONE TO HELP ME. NOW DIRECT EXPRESS SAYS I HAVE TO GO TO SOCIAL SECURITY OFFICE & TELL THEM TO FAX BACK TO THEM A CONSENT BASED FORM & TO TELL THAT THAT I WANT TO DO A CONSENT BASED PROCESS THROUGH THE SOCIAL SECURITY OFFICE. BUT THESE PEOPLE HAVE ALL MY RECENT XXXX & IS GOING TO GET THE SECOND REFUND MONEY IF SOMEBODY DONT HELP ME. I'M GOING TO SOCIAL SECURITY TOMORROW TO TRY & GET THIS FORM SENT TO DIRECT EXPRESS. THEY TOLD ME THEY COULD NOT TRANSFER IT TO MY BANK ACCOUNT. THEY LIED! I WAS TOLD BECAUSE MY TIME LIMIT WAS XXXX DAYS, THAT I COULDNT GET THE WHOLE YEAR BACK. BUT I DIDNT KNOW HOW. I JUST WANT DIRECT EXPRESS TO DO THE RIGHT THING & REIMBURSE MY MONEY THATS BEING STOLEN. I NOW HAVE A BANK ACCOUNT, BUT DIRECT EXPRESS KEEPS SENDING THESE PEOPLE NEW CARDS & LETTING THEM ACCESS WHATEVER REIMBURSEMENT I MIGHT BE ENTITLED TO. PLEASE HELP ME.DIRECT EXPRESS IS FDIC INSURED SO WHY I CANT GET MY MONEY. I
08/02/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TX
  • 75056
Web
The Embezzlement : Comerica Bank XXXX XXXX, XXXX XXXX ( RSSD No. XXXX XXXX XXXX. XXXX XXXX XXXX. XXXX ) Embezzlement conspiring with Comerica Bank ( Texas XXXX Bank ) and XXXX XXXX ( Collection agency ) Comerica Bank XXXX XXXX, XXXX XXXX with no bank account registered, no legal right to claim a debt, no service of legal document filed in a court of venue and jurisdiction, conspired with Comerica Bank ( XXXX Bank located in XXXX, TX ) to freeze my Check/ATM Card not my checking account. Also conspired with XXXX XXXX pretending a Writ of Garnishment was filed in a court that does not exist in XXXX XXXX TX. Details of embezzlement committed by Comerica Bank XXXX XXXX, XXXX XXXX ( RSSD No. XXXX ) Comerica Bank XXXX XXXX without an established bank account used Comerica Bank in Texas to freeze {$4500.00} our bank account with no reason or legal document. Comerica Bank froze our Check/ATM Card to get our attention Comerica Bank was never served a Writ of Judgment by a court of jurisdiction, Comerica Bank XXXX XXXX using fraudulent Customer/Branch Notice of Garnishment for {$2800.00} and Pledge Hold for unknown amount conspired to embezzle a total of {$7400.00} with Comerica Bank ( Texas XXXX Bank ) without documentation Pledge Hold {$4500.00}. Listing a court in XXXX XXXX, TX that does not exist, using XXXX XXXX as a Plaintiff who never paid filing fee in any court claiming funds. 1. Without a registered bank account in my name, Comerica Bank XXXX XXXX mailed a carbon copy of Customer Copy 1 - Customer/Branch Notice of Garnishment. Reference No. XXXX - dated XXXX/XXXX/16. Using Comerica Bank ( State Bank ) document mailed from XXXX. 2. Manually blocked out the bank account number on the Notice of Garnishment 3. The Notice of Garnishment identified a hold placed on XXXX XXXX Check/ATM Cards. 4. The Notice of Garnishment also contained a Pledge Hold with undisclosed amount while using Comerica Bank ( Texas XXXX Bank to Pledge Hold {$4500.00} ) 5. The Notice of Garnishment displays a total amount Garnishment Amount of {$2800.00} based on Plaintiff XXXX XXXX represented by XXXX XXXX XXXX XXXX. Filed in the court - XXXX XXXX Texas # 2 no such court exist in XXXX XXXX Texas. 6. Comerica Bank XXXX Assistant Banking Center Manager stated he has never seen a hold on Checking/ATM cards, he stated it was done to get our attention. 7. Comerica Bank XXXX Assistant Banking Center Manager could not explain why he could not issue a new Check/ATM card on our account. 8. Comerica Bank XXXX Assistant Banking Center Manager said the only way to resolve the matter was call XXXX XXXX or call Comerica Bank XXXX XXXX XXXX Processing in XXXX XXXX. The Scam : Comerica Bank & Trust was used to freeze our funds on our Check/ATM Card with no established bank account and no Writ of Garnishment filed in a court of law. Comerica Bank ( State Bank ) froze our Check/ATM Card knowing our Check/ATM Card had nothing to do with Comerica Bank XXXX XXXX. XXXX XXXX never paid filing fee in any court for legal action regarding my bank account. No party paid a filing fee requesting venue in XXXX XXXX XXXX XXXX XXXX TX. No party paid, filed, received, or served legal documents in a legal court to take the funds from our bank account. No matter which party I contact, no one had legal authority to claim or freeze our account. This is a catch 22, the only out the parties gave me was to get an attorney and file a motion in XXXX of the XXXX XXXX XXXX, XXXX XXXX, TX. This action would give all parties legal authority to cover-up their illegal actions and allow them to take our funds through a legal court via a new case number assigned to the fraudulent Writ of Garnishment.
04/12/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 94578
Web
I returned from a trip on XX/XX/2020 and found that my house had been broken into. My safe was stolen with all my documents, bank info, bank cards, social security info, birth certificate etc ... I immediatly called Comerica 's fraud department and they shut off the card. They asked me to go into the branch the next day to file my claim because there were so many debits from my account. I went into the XXXX branch on XX/XX/2020and Comerica ststed they had filed my claiim. I also filed a police report, the officer came to the house took pictures, I also filed a reoport with the FTC online and alerted the credit bureaus to put a freeze so no accounts could be opened in my name. On XXXX XXXX I contacted Comerica and asked about my claim and they stated that they had not entered the claim yet but it would be entered by the XX/XX/XXXX I asked why nothing had been done in 3 dyas she stated she had been busy. On the XX/XX/XXXX I recieved an email from Comerica that listed what appeared to be all the transactions from XX/XX/2020 thru XX/XX/2020 totaling {$35000.00}. Comerica would not provide me provisional credit during their investigaton nor would they provide me any information regarding the progress of my claim. I recieved a letter on XX/XX/2020 that was dated XX/XX/2020 stating that they were denying my claim for {$18000.00} because I failed to comply with Comerica 's Business and Personal Deposit Account Contract.Comerica stated that I did not inform them at once of the unauthorized transactions. I contacted Comerica on the XXXX 2020 and they stated they needed a copy of the police report. I sent the copy of the police report to them, and waited. Finally on XX/XX/XXXX I recieved another Letter from Comerica dated XX/XX/XXXX stating they were denying my claim of {$58000.00} for the same reason, that I failed to tell them at once. During this time on XX/XX/XXXX my account had been credited {$1000.00} from the fradulant charges. On XX/XX/2020 I was credited {$51.00} on XX/XX/2020 I was credited another {$56.00} and on XX/XX/2020 I was credited another {$450.00}. On XX/XX/XXXX I called Comerica and tried to get some explination from them regarding my claim. The representative told me that I should go into the branch and made an apt . for me for XX/XX/2020. I went into the branch to discuss this matter and the represenative at the branch called customer service and then told me I should speak with the Branch Manager. On the XX/XX/XXXX I tried to make an apt . to speak with the branch manager but she stated I needed to contact customer service. I contacted customer servie on the XXXX of XX/XX/2020 and they informed me that my account was closed as of XX/XX/XXXX and that I owed them {$650.00} becuase my account was overdrawn. She gave me the collections number for Comerica. I have found Comerica to be completly unhelpful in a time when the customer needs them most. I have asked them why they have denied my claim becuase I told Comerica immediatly once I found out? No response I have also requested documents they used to come to this determination? I have recieved nothing but the run around! I asked them to please explain how they can deny my claim if I am being credited money? They stated it was the retailers crediting money not Comerica. This makes no sense? Why did they close my account if I was still recieving credits? Now I have no chance of recieving any additional money that is owed. Why did comerica not refund any of the {$5000.00} in NSF fees they took from my account? Reading through Regulation E Comerica has violated several regulations set forth. I would like to settle this matter without having to get a lawyer.
06/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MN
  • 55379
Web Servicemember
My Direct Express Debit card was stolen around XX/XX/XXXX. It was then used without my permission or authorization twenty times from XXXX resulting in transactions totaling over {$9500.00} mostly at a casino. No debit card I have ever had allows that much to be pulled out over forty eight hours. It should have been flagged but it was not. Direct Express is now denying my fraud dispute too.They are refusing to pay me back the money they owe me. Direct Express will not even give me a reason for this denial or tell me why they are not giving my money back. I was told by a woman in customer service on XX/XX/XXXX that it does not matter why it was denied as there is no way to appeal their investigator 's decision. I am asking that a manager at Direct Express review my claim and contact me as soon as possible with a full explanation and that they credit back my money to my account immediately I became aware of the theft of my card on XX/XX/XXXX. I called Direct Express right away after talking to the local police and filing a report because I saw my card was just used twenty miles away. The police investigated locally and identified the person that did it. They sent the case to the county attorney for charges. I spoke with the police several times and cooperated in the investigation completely. The thief got access to my card by entering my house while I was not there. He took my card along with some social security papers, cell phone, notebooks and an old computer. I had called the police twice in the weeks prior to report a car theft and assault. This guy had been stalking my roommate. She also talked to the police about it. This is the same guy police found on the cameras. There is no valid reason I am aware of for denying this. I reported it on time. I returned the proper paperwork. I filed a police report and cooperated with the investigation. I also sent a detailed two page summary of the events. I called four times to see if anything else was needed as well but was never able to speak to anyone that could tell me anything other than it is denied. I absolutely did not give my authorization or permission to the person that stole my card. In fact, I had no idea it was being used until it was too late. I was visiting my kids in XXXX XXXX and helping my daughter move or I might have noticed.Still, there were no notices or anything sent to me. I have included a copy of the letter I got after the fact and it clearly states that they did not even know when the deposit was being made. ( This too would have probably kept the money from being taken because I would have taken it out most likely and got a cashiers check. ) This is a legitimate case of unauthorized use of my card by someone who broke in and took things from me. I am asking that this be addressed immediately. My account needs to be credited for the entire {$9500.00}. On XX/XX/XXXX before I called the card in, I called the police and filed a report because I saw my card was just used twenty miles away. They have investigated and identified the person that did it. They sent the case to the county attorney for charges. I spoke with the police several times and cooperated in the investigation completely. I faxed the paperwork back and then called them on XX/XX/XXXX and XX/XX/XXXX to make sure that they had it. I was told the claim was still pending but the lady did check to see that they received my information. They did nothing to stop repeated withdrawals over and over at a casino that I was hundreds of miles from at the time. Now, they just deny my claim with no explanation.and will not even consider an appeal. Thank You For Consideration, XXXX.
07/11/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • CA
  • 94544
Web
Hi there, thank you for spending the time to help me with me case. Very appreciated your help. I want to make a compliant about Comerica Bank HELOC loan process center is discriminating my XXXX and marital status by forcing me to add my husband 's name to the deed at closing signing of a property that he has no ownership to, and despise what the California law states. I applied for Comerica HELOC in middle of XX/XX/XXXX, and about weeks ago ( end of XXXX ) I received a phone call and demanded to add my husband to sign the Deed of Trust and the Right to Cancel documents. I explained to them that my husband ( we got married in XXXX XXXX ) has no interest and ownership to the property, so he is not entitled to sign any documents for this loan. I purchased the house in XXXX XXXX when I was single, unmarried, and with particle gifted money from my sister. I am the sole owner of this property. On XX/XX/XXXX, XXXX XXXX, emailed me said, since I am married now so my husband has Homestead Rights, so he has to sign. I consulted the attorney, and replied to her email : " Pursued with California Code of Civil Procedure Sections 704.930. The spouse can not declare a homestead on the separate property of the other spouse in which the declarant has no ownership interest. https : XXXX XXXX XXXX XXXX704.930. Also its stated on the article on Page XXXX under the " Rights of Spouses '' : XXXX XXXX XXXX " She replied says : " Unless you have a deed that says sole and separate your husband has homestead rights therefore Comerica requires signature. Your deed that was reviewed by our title specialist does not indicate sole and separate ''. They despise the CA Code of Civil Procedure I sent her in my last email about the Homestead Rights, I emailed her again : " An Unmarried woman '' falls under " Sole Ownership '' in California, and the only time sole and separate needs to be added is when I am Married and I am purchasing a property but want to make this property a separate property. I purchased the house ( XX/XX/XXXX ) before I got married ( XXXX XXXX ) and therefore it was recorded as an " Unmarried Woman ''. Please check the following guidelines from California XXXX County. XXXX XXXX XXXX sfvrsn=0 The California Land and Title Association also pointed it out that an " Unmarried Woman " falls under Sole Ownership on the following doct : XXXX XXXX XXXX Lastly, California CIVIL CODE SECTIONS 681, also stated the same. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX " As today, XX/XX/XXXX, I received an email from XXXX, the Vice President-CA Banking Center Manager of Comerica, and XXXX XXXX XXXX the Loan fulfillment Analyst. XXXX told me, this is their final decision from the loan center, that either my husband sign the closing documents or they close my approved loan. I feel I have been highly discriminated because I am a female, and they believe I don't have the capability to handle my financial and wanted to forced me to add my husband to the title who has no ownership and interest to this property even after I provided them with the California law. I feel they are threatening me if my husband don't sign at closing they will cancel my approved HELOC. I said this is not right, and they said, I know you have sent me all the California code but we are a financial institute the loan center have a different way of running it. I am not sure, If I am the only one experienced this or they have been doing business like this for a long time despise what the law says and doing things their way. I feel I am not getting treated equally, and every one out there should be aware of this awful business practice.
09/24/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • NY
  • 119XX
Web
To : XXXX XXXX, CEO To : XXXX XXXX, CEO XXXX, XXXX DBA XXXX Telephone : XXXX RE : XXXX XXXX Request return of stolen monies in the amount of {$340.00} I have " escalated '' the matter as well as I now believe you are now and have been since XXXX/XXXX/2016 chosen to deal treacherously with me. The US Department of Justice is involved. The account you are choosing to ignore daily with these canned computer generated responses is managed by the US Department of the Treasury. I have pledged to cooperate with the local, state, federal and international authorities to make certain you are named as co conspirators due to your utter and complete lack of cooperation with me to resolve this matter at this level. I believe you you are also practicing a deceit upon me. I have contacted XXXX in XXXX WA as the creators of this " company '' XXXX XXXX were both former employees of XXXX and to solicit the help and assistance of US governmental authorities in directing any and all inquiries to their attention. The fact that the telephone numbers you publish using public FCC channels have proven to be numbers I have been unsuccessful in reach you with is troubling and disturbing. I will reiterate I never knowingly entered into any purchase agreement ( s ) or transactions of any kind or nature with your company or any entity, affiliate, or offshoot thereof. I never gave permission to anyone to use my credit card to make an international purchase or any other kind of purchase arrangement with XXXX or any other name XXXX may be doing business as or under. I have never knowingly authorized any use of my credit card for the purpose of transacting and receiving any merchandise through XXXX or any other name, affiliate, alias or offshoot of XXXX. I had never heard of XXXX until XXXX when I discovered my credit card was fraudulently and without my knowledge, expressed permission, or consent used to transact business offshore or in any other manner with XXXX. Again, any legitimate representative of XXXX is encouraged and invited to call me to resolve this issue. You have participated in the international theft of {$340.00}. from my person. It 's stunning you appear to care nothing about your good name or business reputation or integrity that you 're not even bothering to communicate with me on a good faith basis. I have never Never NEVER with my own free will subscribed to your website or page or by any means on internet or electronically. You are using information I provided at your request in an attempt to have you return my money you participated in the theft of to send me an email of your ecommerce site! I have unsubscribed from this ecommerce site. I have never opened an ecommerce account with XXXX or any entity of XXXX! I want my money returned! I am a person living with XXXX and am elderly. Please contact me at XXXX. I am not now nor have I ever authorized you to use any information provided to you to resolve the recorded thefts on XXXX and XXXX to open any ecommerce accounts or to add me to any XXXX mailing lists or to subscribe me to receiving any emails. You will cease and desist communicating with me for any reason other than a. returning the money stolen from my credit card account by means of fraud and by b. providing necessary information that will assist in the subsequent capture, arrest, prosecution and conviction of the thief or thieves responsible for perpetrating this fraud upon my person. XXXX XXXX Cc : Direct Express Comerica Bank US Department of the Treasury Department of Homeland Security US Social Security XXXX Administration XXXX County Police XXXX, US Attorney General US Senator XXXX
02/09/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AZ
  • 85704
Web
After XXXX attempts and a total of XXXX XXXX hours on hold at reaching a live person, I finally spoke with a representative on XX/XX/22 at Direct Express to report fraudulent charges to my card which holds my only monthly income of SSDI. There were several charges I was disputing, so she transferred me to a level XXXX representative who took all my information regarding all of the charges I was disputing. She said i would receive documentation in the mail from Direct Express that needed to be filled out and mailed back within 10 days. I opted for the expedited shipping for an additional charge of {$1300.00}, but I would receive my new card in XXXX business days, which would have been on XX/XX/22. She also told me I would receive tracking information the following day on XX/XX/22. However, I didnt receive any tracking information the following day, or the day after that. Wednesday XX/XX/22 came and went, no new card was received. Thursday XX/XX/22 came and went, still no replacement card was received. On Friday XX/XX/22 I called Direct Express 9 times throughout the day, kept getting the automated message experiencing high call volume and call again and the call disconnected. XXXX times the exact same thing. I couldnt get in touch with anyone at Direct Express by calling their customer service number. I receive my SSDI on the XXXX of every month, and had no access to any of my funds. At approximately XXXX I sent a desperate message to Direct Express via XXXX XXXX to try to get the status of my card. I messaged with XXXX, a Direct Express representative who told me the original representative I spoke to on XX/XX/22, opened a case for fraudulent charges to my account, canceled my old card, ordered a new card but did not ship it out to me. I asked why, he told me that he had no idea, but he would order me a new card, hed have to charge me the {$13.00} expedited shipping fees for XXXX days delivery. He canceled the replacement card ordered by the first representative, and told me Id receive tracking information the following morning for the new replacement card, and that I would receive it on Tuesday OR Wednesday. I told him I had already been charged the expedited shipping fee, why was I being charged twice for something I never even received once? He told me he would not charge me twice for expedited shipping. Monday XX/XX/22 I received the original replacement card ordered by the first representative. I called the Direct Express number to activate the card, and was told by the automated response system this card was not valid. I called Direct Express again on Monday XX/XX/22, spoke with another customer service representative who told me this card had been canceled and my new replacement card would be delivered the following day, XX/XX/22. I asked her what to do if my card didnt arrive the following day as promised, she told me to call Direct Express back the following day if my card didnt arrive. Today is Wednesday XX/XX/22, no tracking number was sent to me, and no card showed up! Tried calling Direct Express XXXX times today and couldnt get past the automated response system to actually speak with a live person. I messaged XXXX at Direct Express he told me to be patient that my card would arrive today. It hasnt, and I can not get in touch with ANYONE at Direct Express to find out where my card is. They have highjacked all the money I have to my name, and have been absolutely impossible and non user friendly to deal with! I need some immediate assistance and guidance with this horrible company. Im completely at my wits end and still cant access any of my only monthly income!! PLEASE HELP!!
01/07/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 94603
Web
My name is XXXX XXXX, I am the XXXX of XXXX XXXX XXXX, We held a checking and savigs account with Comerica Bank Located at XXXX XXXX, XXXX, CA XXXX. When I executed the documents on behalf of the corporation that I represent I was advised that this particular account also included a personal account, in addition to the main company accounts. The account was opened with a very minimal amount, a total of XXXX XXXX dollars was used to establish the account and slowly progressed on making small deposits. I noticed that our account Cashiers Checks were being drafted from an account different than our checking account, which may be normal since its a paid for service. We initiated a wire transfer from Comerica Bank to XXXX Bank to cover fees and a check written electronically. I presented my self at the branch and initiated the wire. The bank issued a receipt of three pages 8X10 and advised that the wire had been successful. However several weeks later we asked the bank if they could print a reprint receipt and they advised us that there was no such transaction on file, I personally held the documents that proof the wire was paid for and sent, some how it went missing from my briefcase. Between XXXX AND XXXX I do n't remember the date specifically but I left my office in XXXX XXXX adter receiving our company card and made my way to the Comerica Bank in downtown XXXX, I inserted my card entered my pin and the machine eat my card, without any reason, the next day I walked inside the branch and reported the problem, the banker seemed not to want to talk to me, she was sort of discussed and unwelcoming. I demanded a answer as to why the card had been confiscated, she offered no explanation. I contacted the FBI from there XXXX XXXX Phone located in the lobby, but was told to hand up and leave the branch. We have a balance of XXXX XXXX Dollars with XXXX that was charged to Comerica Bank, However the address that XXXX used to bill the account is as follows : XXXX XXXX XXXX, XXXX, CA XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX During the time we opened XXXX accounts and the time it took to recurre such charges XXXX would bully us when calling to acquire technical support assistance with our account, we would always be told that we do n't have a solution for what you are asking, or we would me made out to sound plain out stupid and ignorant in reference to the technical matters we requested assistance. The same problem happened with the Law Offices Of XXXX XXXX, we would initiate payments and the law firm would render vague or ignorant legal assistance, including letters they sent that offered a contradicting pattern of explanations to the matters they claim to represent us to be writing in our behalf, thus causing our account balance to increase and the more the account balance increased, the less legal adequate representation we received. We are concerened with this pattern of behavior taking place with all of our creditors, including XXXX, XXXX, XXXX bank, XXXX XXXX, XXXX and XXXX, XXXX Bank, and incoming calls to our cell phone devices as being a non business related calls or calls that would inbound in situations where we would be in a position of attempting to be successful in any matter related to business, personal or associate related matters. We ask that you initiate an investigation into Comerica, attached will follow documentation, including multiple XXXX XXXX charges by XXXX and screenshots of Errors caused when attempting to locate the drivers, creating a charge on our accounts and rendering no services. Thank you.
05/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • XXXXX
Web
Went to XXXX XXXX XXXX on XX/XX/XXXX to get my Social Security benefits put my card in direct express card put in my pan put in the amount {$1000.00} please continue ATM says transaction declined then I trued it again but to check the balance check it said {$47.00} but I never received {$1000.00} I was trying to withdraw so I went inside the XXXX XXXX XXXX explain what happened and the lady told me that they serviced the machine the following day to come back tomorrow but when the ATM machine doesnt dispense the money it goes back on the card that you were using which was my direct express card so I then called Direct Express filed a dispute they offered to give me a loan for the {$1000.00} that did not come out the teller so on XX/XX/XXXX I received a letter saying loan was approved so I went and got the money that DirectExpress lown me off the cardI went back to bank and asked XXXX XXXX XXXX had they heard from Direct Express they told me no they still have not heard from them then on XX/XX/XXXX I went and got my benefits normally off my direct express XXXX with no problem on XX/XX/XXXX I received a letter in the mail telling me that my benefits would be taken on XX/XX/XXXX because it was my error and I received the funds on XX/XX/XXXX but I never received anything except for the XXXX dollar loan that they loaned me on XX/XX/XXXX I have put in several disputes I have called several times Ive been calling since XX/XX/XXXX now Ive been calling about my XX/XX/XXXX benefits theyre not trying to help me theyre telling me that I got the benefits I never received anything and they know that benefits went back on the card on XXXX first so then instead of helping me they had me to put in an escalation and they gave me a number to the exclamation of XXXX then theytell me that they are going to cancel that card and Ill get a new one in 3 to 5 days I will be getting paperwork in the mail to show how they completed the investigation I went back to be a day spoke to the same customer service representative at XXXX XXXX XXXX and she said DirectExpress still have not heard anything from Direct Express so I called back on Tuesday, XX/XX/XXXX Im talking to Direct Express Im trying to find out have they figured out where my money went on XX/XX/XXXX because they have now taking my check for XX/XX/XXXX I have an online account so that I can see where my benefits are and where theyre going Im looking at it while Im speaking to the DirectExpress customer service representative and Im telling her how someone is using that card right now at a XXXX in XXXX XXXX and Im in XXXX XXXX California and I havent been out my house that day I told her lets stop it its saying pending she said all welljust idispute on that to this she says Im gon na cancel that card and send you a new one youll it in 3 to 5 business days thats about all I can help you with now maam because you already have an exclation in and it is a dispute then she tells me to call them back in three days which would be today XX/XX/XXXX Thursday but because she canceled that card XXXX cant even get through to speak to anybody because when I put that card number and my social it says that card doesnt exist I will be getting put out of my house on Tuesday because I never paid my rent for XXXX I paid it for XXXX and now Im not able to pay for XXXX I do not understand what is going on I am calling every number that I can fine please help me my telephone number is XXXX and my email is XXXX please call me or email me or text me to let me know something about my benefits please thank you and I look forward to hearing from you soon
05/01/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • MI
  • 48309
Web
Sunday, XXXX XXXX, XXXX To Whom It May Concern : My Name is XXXX XXXX. I live in XXXX XXXX, XXXX. In XX/XX/XXXX, I took out a home equity account in my name only. I have been told by loan officers that the loan was n't even legal. I n XXXX you must have the wife and the husband sign the loan. Comerica never had my husband sign the paperwork. I took a {$40000.00} loan form Comerica ; the account # is XXXX and since the inception of the loan I have been making the monthly payments. In XXXX, I noticed that my statements were no longer being delivered to my home. Furthermore, when I went to make payments in person at that time I inquired about the loan balance with one of the bank tellers helping process my loan payment. I was told by the teller that they were not able to pull up my loan information on their screens. When I finally was able see my loan information at the bank-you 'll recall that for some reason I was not receiving the statements by mail-I discovered that my loan balance was now more the {$65000.00}. I then informed the bank that I wanted the account to closed because there was unauthorized activity on the account. I asked for copies of the transactions on the loan to understand how/where the money was used but I never received any such documents from Comerica. I have repeatedly requested such info-including checks written on the loan- yet to no avail. XX/XX/XXXX, I went to the Comerica branch in XXXX, XXXX and a bank associate named XXXX XXXX tried to assist me by sending fax to Comerica headquarters asking for the account closure papers. Again, no documentation was forthcoming. In XXXX of that same year, I returned to the XXXX XXXX XXXX branch and, after speaking with the branch manager, I was informed thy would put a freeze on the account and do an investigation. I was not given any further information at that time other than that the account number had been changed to XXXX and was showing it was opened in XXXX XXXX. After my countless attempts to get to the bottom of the problem, I hired a lawyer, XXXX XXXX of XXXX XXXX, to assist me in my attempts to fix the situation. I was still making payment on this account, but my lawyer advised I should stop making payments to get the attention of the bank. In XX/XX/XXXX, XXXX XXXX from Comerica Quality Control ( XXXX ) said she would be assisting me and that my non payments would not result in my home going into foreclosure. Yet XX/XX/XXXX I receive notice that the bank was foreclosing and that my house would be sold at auction by the county sheriff. I was devastated and confused as to why I was about to lose my home because of fraudulent activity I was not responsible for on my loan account. I also filed a report with the local county sheriff 's office regarding XXXX unauthorized checks that were written against the account. My efforts have spanned nearly 6 years and the costs associated with trying to resolve this matter have been in the thousands of dollars yet I am still paying on a fraudulent account activity that led to my loan balance increasing. I was on XXXX during part of this time which, in turn, lowered my overall income. Given my limited income, I had a certain portion of my monies earmarked for regular living expense which had to be diverted to service the loan debt. I need relief from this burden which has taken more than just an economic toll on me. I do n't know what else I need to do to enlist your assistance other than to say : Please Help! If there is anything you need from me to help bring this to a conclusion, please instruct me. I will do whatever is necessary.
12/27/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 90631
Web
I have a personal checking account from Comerica Bank, and recently, my debit card ( ending in XXXX ) information was stolen and fraudulently misused online by an unauthorized person. On XX/XX/2018, I checked my Comerica Bank statement online and found out majority of my checking account balance was depleted. I quickly contacted the fraud department of Comerica Bank customer service at XXXX and reported the unauthorized transactions that were posted on my checking account between XXXX in the total amount of {$23000.00} There were total of 9 transactions from a company named XXXX, and I reported to the Fraud Department of Comerica Bank that I did not recognize the charges and all of the 9 transactions were unauthorized charges. The Comerica Bank on the phone created a fraud claim for the loss and confirmed that I will receive a letter regarding confirming provisional credit for the amount of {$23000.00} within next 10 business days. I have been waiting for the provisional credit on my checking account since I have to make payments on my end, and there has been no provisional credits applied. Every bank I dealt with, such as XXXX XXXX XXXX, XXXX XXXX issued a provisional credit within 3 business days when I had fraud claim before. I have visited the local Comerica Branch to confirm the provisional credit, but instead they put my account on HOLD and did not let me gain any access because they do not want to issue a provisional credit like they mentioned. I have called the Comerica Bank customer service to plead for help to issue the provisional credit since it's such a large amount, but they have yet ignored my request and put a hold on my account, which I can not even access anything, including withdrawal and deposit. Comerica Bank is holding myself as a hostage during this fraud claim process, and I feel extremely ashamed and frustrated that a large corporate bank like Comerica Bank can not issue a provisional credit like they are supposed to. Instead, whenever I contact them to process the provisional credit, they are putting me hold and not giving me any answers. They have told me that they will hold my account until everything is resolved, which Comerica have confirmed that it could take up to 60 days. Comerica Bank did not even alert myself via phone or text to make sure my account was safe from fraudulent charges. This fraudulent charges could have been prevented, if Comerica Bank had taken immediate actions and took a closer review on customer 's potential fraudulent charges. I just want to be treated fairly and in equal like every other bank customer. Someone stole my debit card information and misused it, and drained my checking account. I just want the Comerica Bank to issue me the provisional credit while they investigate this claim for next 2-3 months, because I can not pay my bills without those balance in my checking account soon. It is extremely affecting my personal life and I feel like it is unfair how Comerica Bank is treating this Fraud claim not seriously. Please help and reach out to Comerica Bank to have to properly restore and apply provisional credit for not just my account, but for all future Comerica Bank customers who go through the similar fraud claims like I do, who won't have to suffer the time and money. For your info, here are the detailed fraudulent transactions posted on my checking account at Comerica Bank. XXXX {$1500.00} XXXX {$1400.00} XXXX {$3100.00} XXXX {$1600.00} XXXX {$3100.00} XXXX {$2900.00} XXXX {$3200.00} XXXX {$3300.00} XXXX {$3300.00} FRAUD CLAIM TOTAL {$23000.00}
04/07/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • WA
  • 98312
Web
TIMELINE OF EVENTS RE : FRAUD INVOLVING DIRECT EXPRESS ACCOUNT XXXX/XXXX/17 @ XXXX I went online to make my car payment. I received an error message that my payment could n't go through. I went to the Direct Express App. to check my account. My SSA check was deposited on XXXX/XXXX/17 @ XXXX. But my balance showed {$9.00}!! I looked at the transaction history and an IVR Transfer was done in the amount of {$1000.00} plus a {$1.00} IVR Transfer fee. -See printout ( How did they know the amount to take out? Even with my account info they could n't see my actual account ) XXXX/XXXX/17 @ XXXX. I called Direct Express @ XXXX. I kept getting a recording saying they were busy and to call later. I was extremely upset! I kept calling over and over until I finally got through. I explained the situation. The lady looked at my account then said I needed to be transferred to a level XXXX rep. When she transferred me it again went to a recording that they were busy and to try again later!! By this point I was furious!!! At about XXXX. I finally got through again. I again explained the situation and again she said I would need to be transferred to a level 2 rep. I asked her if there was a way to make sure I get through because I had already been through this! She said no. I would just need to keep trying. I said ok! Ill call this number over and over until this is resolved!! Someone stole my money!! When she transferred me I could still hear the noise on her line so she must have warm transferred me. I again explained the situation. The guy asked me some questions then said he would forward my dispute to the investigation team and I would receive paperwork in the mail that I need to complete and send back. I asked if he knew how long it would be before I would receive my money back. He said he was n't sure depends on the investigation team. I asked if he was saying I had to wait until after they did the investigation before I would see it. He said yes. I told him I will lose my house and car! He told me he would put a note that I had important payments to make. I asked him if they could just stop the transfer since when I have done transfers its always taken 3 days. He told me no. That the thieves did it to where it was automatic. Like a cash withdrawal. That the money was gone. I asked how the heck they did that? He could n't answer. I then asked if I should make a police report and he said yes, that would speed the process a little. ( How did someone transfer money from my account automatically when that is not something available to me?! If Direct Express does n't offer that why would they release the funds? ) XXXX/XXXX/17 @ XXXX I called XXXX, explained the situation and that I needed to make a police report. XXXX/XXXX/17 @ XXXX Officer XXXX ( Badge # XXXX ) returned my call. I explained the situation, he seemed baffled at how this had happened when I explained the money was transferred. He also did n't understand why it would take so long to get my money back. He asked me to call Direct Express back and ask them ; How the money was taken, Did they have any information on the thieves such as account number or where they were located? I had explained they did n't seem to either want to give me info or have info when I had spoken to them. He gave me a case number ( XXXX ). I did some research online to see if this was something that happens often with Direct Express. They have an F from the BBB! I read some of the reviews and was appalled! Why would Social Security continue to do business with them!! - See printout
04/07/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 32757
Web
OnXX/XX/XXXX {$520.00} and an additional {$1.00} transfer fee were fraudulently taken out of my XXXX XXXX XXXX XXXX Social Security payment card. I did not become aware of this until XX/XX/XXXX when I reported the fraud claim over the phone to XXXX XXXX. I was told a packet would be mailed to me to be filled out and returned. It took many days for the packet to arrive in the mail but I had not kept count of the days. The day I received the packet I immediately filled it out and put mailed it back the next day. In the packet was a letter stating I had ten days from the original date I had called to report the fraud to return the packet and there would be a provisional refund put back into my account. I waited the allotted time and checked my account to find the money had not been refunded. I checked the account for a few days and still no refund. I called XXXX XXXX customer service and was told I needed to speak to a level two agent, upon transfer to a level two agent I was disconnected. I called four or five times on that day being kept on hold for long periods only to be disconnected each time I was transferred to the level two agent. I told them of the issue, spoke to a manager about the issue and was told there was nothing they could do to help. I asked for the direct line to level two agents and was told they could not give me that information. This continued for several more days of trying. On the fourth day I was able to get through by calling around XXXX XXXX I was told by the level two agent that the forms I returned were received on the eleventh day and not the tenth, therefore it would take 45-90 days for them to review the fraud claim. I told them I had put the packet filled out back in the mail the same day I received it. I was told by the agent that I could have sent in a written statement before hand. When I said I was never told this she said that after I originally spoke to a customer service agent to report the fraud, who told me only to fill out the packet that would be mailed, a voice recording told me about the option to send in my own written statement. Either I hung up, thinking I was done speaking to the agent and never heard this message or this is a false claim. When I asked why I would have been refunded my money had they received the paperwork on the tenth day but not the eleventh day I was read a script about the money not being guaranteed. When I told her the Social Security payment was backed by the FDIC, the claim that there is no guarantee was repeated. I then spoke to a manger at level two who repeated word for word the same claims. As a XXXX person surviving solely on Social Security this is a possible life threatening situation. When I asked if there was anyway to expedite the claim due to the need for the money for life saving medicines and devices, I was told no. I have found that this is a more than common problem with the XXXX XXXX XXXX. It is an outrage that a company handling government money for the most vulnerable citizens conducts itself this way and there needs to be a comprehensive investigation into their practices. If it is found that the money is given to XXXX XXXX XXXX XXXX through the FDIC in those 10 days after the fraud is first reported and then not refunded or not refunded for 45-90 days, then they may be profitting and would be a gross mismanagement of funds and if it is not already should be illegal. This is a Treasury recommended card and the default card used for social security payments. I hope this complaint will be taken seriously and followed up on.
03/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 08759
Web Older American
My complaint is with Direct Express debit card program setup by our government for direct deposit of social security payments. There are thousands of complaints on line on several websites, and all these people are reporting exactly what I have experienced. Why is this being allowed to take place? My attempts to transfer money out of my Direct Express account into my personal bank account started almost a year ago. Several phone calls to be constantly told that the problem is on my banks end and to call my bank. My bank had assured me that the problem is not with them it is definitely with Direct Express. Other transfers go through to my personal bank account with no issues. My social security payments now go directly into my personal bank account. I switched that over once this problem started. On the Direct Express end there is a drop-down box which makes believe you can do a transfer when you complete the info the site makes believe that your transfer is being processed then three days later the money comes back to your Direct Express account. You get the same answer over and over and over again when you call Direct Express the problem is on your banks end. In XXXX my card was suspended I didnt find that out until I tried to use it at XXXX how does a company do that? Good thing I had cash on me to pay for my purchase what a disrespect to the customer - suspending a card without any notice. Apparently, many cards were suspended because of their incompetency when they changed over their online system cards were split into two different sections when you log in. Because of this incompetency I had to prove my identity and send personal information to them. I had to send them the information three times because they absolutely do not know what they are doing. You never get the same person twice and you never have the same person working on your account. Its up for grabs when you call to complain. After I submitted everything they asked for, it still took several phones for my card to be reactivated. My attempts still continue to get transfers resolved or to please close the account and send me the remaining balance. I have a significant amount of money in that account. Emails were sent on XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX and XX/XX/XXXX. The corporate office Comerica- was copied in ( CEO and VP ) and all they do is send it down to an advocate who also does nothing. No one will ever reply to an email because they do not want their fraudulent activities and ridiculous requests documented. I received one response from yet another advocate to tell me that Direct Express has been trying to contact me. I had two different advocates tell me that. The advocates both were able to reach me, yet Direct Express tells the advocates that they can not reach me. I had no missed calls, no voicemail messages and no responses to any of my emails from Direct Express. Here is my most recent experience. Once again I had to submit drivers license, birth certificate, address, phone number and a letter from my bank stating that the account that I want to transfer my money into belongs to me and is active. The letter from my bank is dated XX/XX/XXXX. I submitted everything on XX/XX/XXXX. I get a phone call on XX/XX/XXXX from Direct Express telling me that the letter from my bank is outdated, and I need to get an updated copy. This is abuse at this point. Complete and total harassment. The biggest fraud scheme by a bank. Please help resolve this abuse.
07/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MA
  • 01876
Web
On XX/XX/2022 All my ID documents and my bank card were stolen by an abuser. I have a police report. Between XX/XX/2022 to XX/XX/2022 It took many calls and 22 hours on hold get Direct Express to answer the phone. I told them of the card and ID theft. They claimed they would cancel the stolen card and would send me a new card. A Direct Express Fraud Department agent 'verified ' me by sending a code to my email. The Agent said he would debit my account {$18.00} for the new card and it would arrive in 2 days. Direct Express had NO hesitation sending a new card to my mom 's address in another state using an email verification code. On XX/XX/2022 I called the Direct Express number to activate the new card- after over 5 hours on hold - my call was transferred to the Fraud Dept. Direct Express Fraud Dept REFUSED activate the new card. A Direct express agent ( and a " supervisor '' XXXX ) Demanded front and back copies of my driver license, birth certificate and social security card. XXXX -- ALL THE ID THAT THEY KNEW WAS STOLEN BEFORE THEY SENT A NEW CARD. They refused to accept a copy of the police report. They refused to verify me using any security questions. They refused to verify me using the same email verification code method they've been using for the 3 years I've had DirectExpress. MY STALKER/ABUSER/ID THIEF is the ONLY one who has access to the " verification '' documents Direct Express is demanding. He can, and has been, using them to keep draining my account- and Direct Express isn't stopping him. ONLY MY EMAIL IS SECURE FOR VERIFICATION. Direct Express has KNOWINGLY left a domestic abuse victim stranded, with no access to my own money, food or shelter, and KNOWING my phone wil be shut off any minute. I can not even call for help if my abuser finds me. Direct Express " supervisor '' XXXX told me : " Too bad. It's not my problem. If you don't like it have your money deposited somewhere else. '' When I informed her I absolutely intended to make that happen, Direct Express " supervisor '' XXXX said : " Go ahead but if you cancel Direct Express, we're keeping the money in your account and there's nothing you can do about it. '' I tried calling back two days later on XX/XX/2022. Direct Express had voided the card number they sent me and removed my social security number from their system. I now have no way to contact them and no way to get the money they've stolen from my account. Even after Direct Express has taken my money and locked me out of my account, they keep sending my personal and contact info to an abusive stalker. They have even given him my mom 's address and phone number - enabling him to Harass and Threaten an XXXX XXXX XXXX Lady. And I have no way to make them Stop endangering me or my mom. Comerica Bank has a phone number specifically for complaints against Direct Express XXXX ( press XXXX ). But that only either transfers you to an indefinite hold on Direct Express... or if you get a Comerica person, they take your name and number and tell you they can only pass it along to Direct Express. Good luck with that. I've called Comerica every day for 9 days ( so far ) and still no call back from Direct Express or Comerica. It's beyond unacceptable that unvetted, no security clearance, off shore call center employees, are being allowed to make decisions on my Life, my Safety, and deny me access to My own money, while allowing fraud to occur - and that " Direct Express '' isn't being held accountable for ANY of their abhorrent treatment of customers.
07/21/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CA
  • 94030
Web
I have a Direct Express card issued by Comerica Bank on behalf of a XXXX family member 's SSI payments. In XXXX 2016, the card was declined while attempting to make a food purchase. I immediately called the Direct Express customer service number ( XXXX ) to inquire of the account balance and availability. I had been asked to verify my identity by 1 ) stating my Social Security number 2 ) stating my full name, address, date of birth and phone number. Apparently there had been XXXX unauthorized charges made on the card at a department store XXXX miles from my home. The charges were exact to the amount remaining in the account! I was told by the customer service agent at Direct Express that I would need to complete an affidavit and return to Direct Express in order to dispute the charges. Also, my account would be closed immediately and a new card was issued and sent to me at that time. Upon receiving the affidavit from Direct Express, I filled out the forms and returned while patiently waiting for my new card to arrive. Two weeks after my initial call to Direct Express, I still had not received a new card that was supposed to take 5-10 business days to arrive. I called Direct Express and was again asked for the same credentials as before ( SS #, legal name, DOB, address and phone number ). I was informed that the account had not been closed out and a new card had not been issued to me, but my affidavit had been received and part of the funds would be credited to my account. The Direct Express agent would not override expediting the card to me nor would waive the charge for being issued a new card. Today, I find myself in an eerily similar situation where the newly issued card was used fraudulently. This was discovered when I contacted Direct Express to make a balance inquiry and was immediately transferred to a fraud department. Again, upon being connected I was asked for my SS #, legal name, DOB, address and phone number. The account was zeroed out by a vendor with an unknown name or location. Twice in three months this has happened and I have been even more cautious of using the card while shopping. The customer service agent, " XXXX '' at Direct Express repeatedly spoke over me as I attempted to reconcile the events of what had taken place and ask questions about the processes of recovery. I could not even get a reference number for my case as she abruptly ended the call. Wanting to resolve this, I called again and connected with a different Direct Express agent. Same questions of identity : SS #, legal name, DOB, address and phone number. I explained that I was calling back about my account status, the unauthorized purchases made, and the next steps to resolve the situation. His responses were automated and condescending at one point. It was suggested that I call back in five calendar days to follow up on the charges being settled. At that time he had confirmed a new card had been issued to me and that it should arrive within 5-10 business days. Having someone violate your personal information and use it is not an everyday occurrence for me and XXXX of other people in this world! Consumers need to understand how companies are protecting our rights and privacy and therefore asking questions is part of that communication. How are we to trust that our information is secure when the representatives " assisting '' us are rude and indifferent? Why is Direct Express handling the payments for SSI? A simple online search shows that this is a rampant problem with Direct Express!
01/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Changes in terms from what was offered or advertised
  • NY
  • XXXXX
Web Servicemember
On XXXX occasions, XX/XX/XXXX, XX/XX/XXXX, XXXX, and XXXX, I submitted ALL pertaining documents and information to be able to transfer funds from Direct Express by Comerica Bank card account to my personal bank account. The times I contacted Direct Express customer service I was notified that my requests for ID verification and transfer attempts or requests were summarily denied. No valid reason or explanation were given. The XXXX times an advocate tried to reach me never followed up with my voicemail messages. Only a half-baked attempt via email was made with the following canned response : " On Mon, XX/XX/2022 at XXXXXXXX XXXX Advocacy - US DirectExpress XXXXXXXX XXXX XXXX XXXX wrote : Hello XXXX XXXX, XXXX attempted to contact you again with no answer and left a voicemail. I will be making the final attempt tomorrow. Please let me know the best time to contact you. Thank you and have a great day. Respectfully, XXXX XXXX XXXX XXXX XXXX Direct Express XXXX XXXX '' The message I left pursued a more diligent response : " Monday, XX/XX/2022 XXXX XXXX XXXX XXXX XXXXy - US DirectExpress XXXX XXXX ; XXXXXXXX XXXX XXXX XXXX Subject : [ XXXX ] - Re : Direct Express Immediate Attention Required Thank you for following up with me. It doesn't make sense that your XXXX attempts to contact me either after your office is closed or with an unmanned extension that goes to a voicemail whose mailbox is full. I will reach out to your supervisor so as to escalate this issue you seem to create deliberately and hopefully someone else will pick up where you left it. Regards, XXXX '' XXXX advocate left an inadmissible response on XX/XX/2022, XXXXXXXX XXXX XXXX " Good Morning XXXX XXXX, My workday is from XXXX ( XXXX ) so I'm not able to call you after hours due to being out of the office and I don't have a callback number. The number provided is a voicemail box, so if you've attempted to call that, I won't answer. What is the best time to contact you? Please let me know so I XXXX further assist. If you wish to speak with a supervisor instead, I will relay the message and they will reach out within XXXX business days. Thank you and have a great day. Respectfully, XXXX XXXX XXXX XXXX XXXX Direct Express XXXX XXXX XXXX : XXXX '' Another advocate named XXXX contacted me only once with the same merry-go-round routine. XXXX another message directing me to an unmanned number, and said person never returned my calls specifying my name, phone number and best time ( XXXX ) to call back. Direct Express deliberately continued to breach contract and exercise discriminatory profiling and practices that violate altogether consumer laws and fiduciary duties and responsibilities towards me, a consumer and a beneficiary of XXXX compensation. I seek detailed explanation of why I was denied transfer services ( never given in writing or by word ) and reassurance that " advocates '' and their supervisors will be retrain in customer service when dealing with customers who are mentally XXXXXXXX XXXX Following up on my claim I asked for a supervisor to step in so I could escalate my complaint but to no avail. On XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX I have sent the information and details pertaining in particular what the company claimed was missing MOST RECENT BANK STATEMENT with BANK 'S ROUTING AND ACCOUNT NUMBERS. Direct Express by Comerica Bank still denies transfer services as advertised and described and vehemently and purposely ignores my concerns and request to expedite transfers.
07/13/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • CA
  • 90744
Web
On XXXX XXXX i was XXXX and was in the XXXX facility. While i was XXXX my bank account that i had with Comerica Bank that had giving me a account with Direct Express for the purpose of being able to have my monthly XXXX payment directly deposited on the card which also would serve as a prepaid XXXX. The ATM / XXXX was recommended to me by the social security department and was told that it was a " HASSLE FREE CARD '' so i trusted that it was safe and i would n't have to worry that my money was safe. Upon my release on XXXX XXXX i returned to my home to retrieve my belongings only to told everything i had was gone. And i was treated with XXXX and feared for my safety so i left and never returned.I got extremely concerned for all my personal information was inside of my purse which the day i was detained i had left in that house. I called the XXXX department to report my social security card lost or stolen and that is when i asked how to report my card stolen or lost and the directed me to Direct Express and told me to call them at XXXX to see if there was anything i needed to be concerned about. When i did this i was shocked to see my once XXXX account had been wiped out by a someone other then me viva ATM withdraws and purchases which were done without my approval i was beyond myself confused lost and had no clue what to do or who to turn to for help. I went to the SS department and they told me it was not in there ability to help me get the money back i did n't even think or know i had to call the bank and request a dispute that option was never given to me by the SS department which was who i thought had the answers to this whole problem because it was them who told me about the card and is why i had it.Never the less i basically left the office and throw my hands up and gave up. I left thinking it was a done deal these thief 's took my whole life savings and got away with it. Till i moved to XXXX and was told by several people to file a dispute with the bank and request for the charges to be investigated and i did so only to run into a none stop ball of games and the full run around i am still trying to be as civil as i can and have yet to XXXX on them as i would like to do but since my recent XXXX i have and am trying to become a better person and do things the right way.So i ask for your help to get me the money i never used and have this credit card company closed if possible so it can never do this to other people the XXXX this is causing me is baring down on my health and its not fair. i have summit the proper paper work which i will attach to this complaint and still gotten no where with them. They are trying to use every excuse like paperwork has n't been received viva postal mail so faxed it to the at not one number but two fax numbers and have been told the papers were n't received and only some of the papers came thru to all but one was there. As i see it they are doing this so they can find to a way to not pay me my money and hope that i become so frustrated that i give up as i have thought of doing so but will refused to because whats mine is mine and whats fair is fair that money belongs to me and i will never stop trying to get it back. Thank you for taking the time to read this and please help me as i have no where or no one else to go. Ant help your company can give me will be greatly appreciated and i will be eternity grateful to you i mean this from the bottom of my heart will never forget the help! Thank you, XXXX
07/29/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TX
  • 75056
Web
Comerica Bank ( XXXX Bank ) Embezzlement conspiring with Comerica Bank XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX XXXX Collection agency ). Comerica Bank with no legal document filed, no service of Writ of Judgment and no Pledge Hold filed, froze my checking account in the amount of {$4500.00}. Comerica Bank conspired with Comerica Bank XXXX XXXX XXXX XXXX XXXX XXXX located in XXXX XXXXXXXX XXXX to freeze my Check/ATM Card not my checking account. Also conspired with XXXX XXXX pretending a Writ of Garnishment was filed in a court that does not exist in XXXX XXXX XXXX. Details of embezzlement committed by Comerica Bank ( XXXX Bank ) Comerica Bank never served Writ of Judgment Comerica Bank records claim it has Pledge Hold for {$4500.00} and has no knowledge of a Writ of Judgment for {$2800.00}. Location XXXX XXXX XXXX, XXXX XXXX XXXX. Facts 1. Comerica Bank XXXX Assistant Banking Center Manager ( XXXX ) claimed his bank has not received an original copy XXXX of the Notice of Garnishment. 2. Comerica Bank XXXX Assistant Banking Center Manager stated he has never seen a hold on Checking/ATM cards, he stated it was done to get our attention. 3. Comerica Bank XXXX Assistant Banking Center Manager could not answer why Comerica Bank placed a pledge hold on our checking account in the amount of {$4500.00}. 4. Comerica Bank XXXX Assistant Banking Center Manager could not explain why his system did not show the Notice of Garnishment in the amount of {$2800.00}. 5. Comerica Bank XXXX Assistant Banking Center Manager could not explain why with an amount to cover the hold, why he was instructed not to remove the hold on our Check/ATM Card. 6. Comerica Bank XXXX Assistant Banking Center Manager could not explain why he could no issue a new Check/ATM card on our account. 7. Comerica Bank XXXX Assistant Banking Center Manager said service of the garnishment was at the XXXX office not XXXX office. 8. Comerica Bank XXXX Assistant Banking Center Manager said the only way to resolve the matter was call XXXX XXXX or call Comerica Bank XXXX XXXX XXXX XXXX in XXXX XXXX. Banking Center Manager Assistant Vice President ( XXXX ) repeated the comments of branch XXXX Details of embezzlement committed by Comerica Bank XXXX XXXX, XXXX XXXX ( XXXX. XXXX ) The bank was never served a Writ of Judgment by a court of jurisdiction, conspiring with Comerica Bank ( XXXX Bank ) using fraudulent Customer/Branch Notice of Garnishment. Listing a court in XXXX XXXXXXXX that does not exist. Using XXXX XXXX to pretend legal action was filed. Facts : 1. Comerica Bank & Trust without a registered bank account in my name, used Comerica Bank around XXXX/XXXX/16 froze {$4500.00} from my checking account registered with the bank. 2. Claiming the Notice of Garnishment was completed at branch XXXX, Comerica Bank & Trust has no such branch XXXX. 3. Manually blocked out the bank account number on the Notice of Garnishment 4. The Notice of Garnishment identified a hold placed on XXXX XXXX XXXX XXXX. 5. The Notice of Garnishment also contained a Pledge Hold with undisclosed amount while using Comerica Bank ( XXXX {$4500.00} ) 6. The Notice of Garnishment displays a total amount Garnishment Amount of {$2800.00} based on XXXX XXXX XXXX represented by XXXX XXXX XXXX XXXX. Filed in the court - XXXX XXXX XXXX # XXXX no such court exist in XXXX XXXX XXXX. XXXX XXXX never filed filing fee in any court for legal action regarding my bank account.
08/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • AR
  • 726XX
Web
I got XXXX XXXX XX/XX/XXXX XXXX on XX/XX/XXXX and in the midst of that time my XXXX check was going to a direct express card and it was stolen while I was in the XXXX XXXX my wallet everything was stolen cause I didnt even really know or did I care at the time but somebody had went to XXXX for basically four years and charged over XXXX close to {$29000.00} and I disputed the charges when I was released and I got declined The reason for declining me was because of the time limit I didnt know there was a specific time limit because you know people go to war they go to XXXX XXXX to fight in wars for countries or whatever Im just saying for years and when they come back or they told the same thing? And I dont understand why Social Security is making me repay every cent of it I lost my XXXX to them # DATA they just dont know nonsense but still the one that ball really is person that stole it obviously but I tried to locate through the XXXX XXXX like who released my property obviously it was probably one of the orderlies working there at the time thats all I can think about because I was gone for a very long time and the last thing I was thinking of is somebody my account but I guess when you have a card you can what blows my mind is most of the purchases were done at XXXX in the mouse of XXXX XXXX XXXX you know just crazy amounts why did not why didnt that throw flags to the credit card company commercial bank? I did the appeal process and everything through the bank and they just declined it simply because of the time limit that I was gone well if I wouldve known there was a timely manner that I was being robbed I had no idea what I was oblivious dont like the way I found out that I was XXXX is when I called Social Security office when I got out about two weeks after I got out and they told me I owe them a grand total of like XXXX and change and I lost that appeal to them I lost the appeal through the bank and Ive had proof of where I was we didnt have any phones I can only write letters and nobody would write me so I didnt know anything the bank didnt find out where I was or locate me I didnt think there was any reason to contact anybody because I didnt know my stuff was stolen can I prove everything pretty much yes I have a XXXX is she certified by the governor of Oklahoma where I was and basically in department of corrections you can not use a phone unless you do you know if theyre on the list you know prior night man I didnt know any of that stuff I knew you could make a phone call but I did actually get a board it somebody else was enjoying my they didnt stop my benefits still around XX/XX/XXXX and they paid him up and he spent every single dime of that or somebody did I say I dont know could be a sushi roll I know I dont know what to do I am I just lost the appeal so now theyll take my benefits my monthly benefits in fullEvery month I have two months to get a lawyer to help me on this dispute its not dispute anymore its basically they told me no I lost the appeal to Social Security so now Im gon na go after the bank again trying to get some knowledge I didnt know all this stuff but I didnt know there were rules you know what if somebody got locked up or went to went to war for their country so when they come back they got XXXX theyre gon na say well sorry fella or maam I cant help you because of the time limit
04/15/2015 Yes
  • Prepaid card
  • Other special purpose card
  • Managing, opening, or closing account
  • TX
  • 75149
Web Servicemember
Company 's involved Comerica is the bank, XXXX is customer service and XXXX is the processing company. In XXXX 2015 I discovered I was receiving child support payments which were going to the New Jersey XXXX a debit/credit card. I had destroyed my previous card so I called the number listed at the XXXX website to request a new XXXX. I had to confirmed my identity on the XXXX website and the XXXX website to obtain the information about the child support payments. I called the phone number listed on the XXXX Website and requested a new card after confirming that was the only way I could have access to the money. I made the call on a Thursday, paid extra for XXXX delivery, received the card on XXXX XXXX a Tuesday, followed the instructions to setup my pin number. After I setup the pin I attempted to pay my car insurance with the card and the transaction was declined. I thought that was a mistake because the balance on the card at the time was {$10000.00}. I called the number listed on the back of the card XXXX waited for XXXX minutes. Spoke with a customer service representative ( XXXX employee ) with a distinctive raspy un-clear voice who explained their was fraud and she needed to confirm my identity. Well I explained I just received the card today and just setup the pin how could fraud occur. The customer service rep said the state of NJ reported fraud because I changed my address, but just had to answer a few identity questions. Because of the representative 's un-clear raspy voice I would have to ask her to repeat her questions. Well after the XXXX question she told me her system timed out and I could fax proof of my identity wait 1 hour after faxing then call the customer service number. I faxed my identification the very next day, XXXX XXXX 2015 Wednesday waited XXXX hours then called the customer service number only to realize I had been blocked from accessing my information online and by phone. I called the XXXX number I automatically received a recording telling me about possible fraud and I should receive a letter in XXXX days. Online I automatically receive a fraud alert when I typed in my user id. Eight days passed before I received the letter dated XXXX/XXXX/2015 with a fraud unit phone number XXXX. I called the number and spoke to the same customer service rep. I told her she sounded like the same person I spoke to at the customer service number, she confirmed she was. She also confirmed there was no fraud, due to the balance on the card they wanted to again confirm my identity. I was furious. I told her I had faxed my identification XXXX days ago and no one responded. Well while I was on the phone she located the faxed documents, My NJ drivers license, government work identification, and a letter from social security confirming my social security number and she unsuspended the card. This all happended two weeks ago, I attempted to use my card on XXXX XXXX, 2015 and my card is suspended again. I am blocked from accessing my information online at their website and if I call the XXXX number I get the automatic recording. Alleged fraud XXXX in less than a month? Consistently blocking me from accessing my information online. Blocking me from actually speaking to a representative. This is ridiculous, they are holding my child support money hostage there is no fraud. They are fraudulently claiming fraud.
09/26/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 76013
Web Servicemember
I filed a Small Claim Petition against Comerica Bank and XXXX XXXX XXXX on XX/XX/XXXX, at the XXXX County Courthouse in XXXX, Texas. My Comerica bank account was debited for {$2200.00}, XX/XX/XXXX, for an appraisal that was performed under Comericas direction by XXXX XXXX XXXX. The report issued to me was severely flawed. A review of the document presented to me showed more than 45 technical issues with the data/report. I sent an email documenting at least 25 of the issues to the bank officials and the XXXX team asking that the appraisal be repaired. I sent follow-up emails asking for repair to the document but both parties ignored my emails. I sent certified letters to Comerica on XX/XX/XXXX ( refused ) and on XX/XX/XXXX ( signed for ), asking for a refund of the debited money, but never a response from Comerica. The issues with the appraisal were so numerous that the report, by default, was not believable, rendering it unusable. Comerica never addressed any of the issues with the report. Out right lies were presented in the document : discussions the appraisers attributed to me were not true ( I never spoke with the appraisers ). The property description, condition, size, zone and street descriptions were inaccurate. Supporting information to substantiate the market analysis was not included. Comerica never attempted to fix/repair the report Comerica just never tried to make the report right. I filed a formal complaint with XXXX XXXX XXXX noting the serious concerns with the document. Comerica did try to show an attempt to consider a comparable property ( to modify the report ) by tasking my agent and I to present properties, but all properties presented to Comerica were rejected. This was odd because the banks own engagement letter to XXXX stated, at least one current and comparable and improved listing must be included in your report and analyzed. If there are no current and comparable listings available include a discussion of this fact. But this false look for a comparable property sending me on a wild goose chase -- would not have addressed many of the systemic problems with the report. Comerica never tried to meet the basic tenants of a MAI appraisal : a document that a " reasonable person should come to the same conclusion with information in the document. '' Comerica did nothing to rectify the situation. Comerica was asking me to use this flawed report to decide on a property worth near of a million dollars ( {$690000.00} ). Because of the gross errors with the report no decision could be made on the property at hand. Because Comerica would not fix the report I lost the property. They debited my account ( for {$2200.00} ) without providing a reliable nor usable product. 12 attachments are provided as supporting information for this complaint. 1. Meeting requested with Comerica. Concerns noted with the appraisal. 2. Reported Issues to Comerica and XXXX XXXX XXXX. 3. Engagement letter concerns and issues. 4. Note to bank on the appraisal being unacceptable. 5. Note to XXXX, XXXX. Manager, Comerica. 6. Follow-up note to branch manager, XXXX, Comerica, appraisal fee refund request. 7. Account debited. 8. Certified letter requesting refund. 9. Small Claim Petition 10. Submission to XXXX XXXX XXXX, formal complaint against XXXX XXXX XXXX. 11. Response from XXXX XXXX XXXX. 12. The Appraisal
04/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28217
Web
XXXX XXXX someone stole my direct express card information and was able make fraudulent ATM cash withdraw in amount of {$780.00}. @ XXXX XXXX. I never bank with XXXX XXXX or I never use to get withdraw .They did not use my original direct express card. I immediately contact direct express to report it and call police on XX/XX/XXXX. Direct express told me they would send me out another card and a dispute form and that I had have it in by XX/XX/XXXX or claim be dropped, they send my bank card to wrong address and charged me XXXX $ again to send it to right address not fare. I didnt get letter until XX/XX/XXXX which was Friday so I fax information off XX/XX/XXXX, XX/XX/XXXX which was a Sunday .They said my dispute was closed because of a conflict & would send me letter to explain why? XX/XX/XXXX I got letter from fraud department stating my dispute or claim was close and if I want to further the investigation I need contact police. That made no sense because I contact police XXXX XXXX & send direct express police report, emails from police from department stating mistake was made in first police report and they corrected it and I email direct express that information. I almost email direct express information on suspect police is looking into who I think might have done this. The suspect has XXXX XXXX out on him now for XXXX fraud. The suspect lives 5 minutes from atm the money was taken. I also send police & direct express copy of my direct express card to show damage on card that I could have went they atm scanner thats how my information & pin got stolen. Direct express told me someone was attending to take money out my account XX/XX/XXXX until XX/XX/XXXX they did not notify me about fraud activities or close they account down that would of prevented them stealing my XXXX son money on XX/XX/2020. Due to coronavirus its been hard not feed my son, buy clothes, cleaning supplies, buy our prescriptions etc because someone stole only income I get a month which is my son XXXX check that was stole from us. Direct express is liars & fraudulent company who take Avantage of this XXXX customers, after waiting 2 hours speak someone they hang up on me, dont care if Im crying they be men and rude they lie me said your claim still open then next day its closed n cant be open. They are violating my rights I asked get copy of charges they was attempted to take out XXXX XXXX until XX/XX/XXXX and they emailed me charges that was taking out XX/XX/XXXX and it shows how they charged me twice for direct express card and refusing refund one of charges back. XX/XX/XXXX I got letter from fraud department stating my case was close but nowhere did in letter it state it was close n cant be reopen but when I call them they said its closed we not given your money back. I have never had dispute anything with them. I XXXX direct express and XXXX. This company has been under review for treatment they give XXXX XXXX people, I have contact department of social security and asked get my check in paper form. I dont care how long it takes direct express needs refund my money back because this money is federal funding they they promise us these cards are safe and are protected from fraud. Please help us. I wont stop trying until person who did this in prison and direct express refund our money back my XXXX son is The title to his findings by law
12/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NE
  • 68134
Web Older American
XX/XX/21 I was in XXXX and my wallet was pickpocketed. I called Direct Express immediately but, as usual whenever you try to call them they take forever to answer ( I've been on hold an hour waiting ) and then my call was disconnected, which again happens when calling this company, I reported theft and asked them to close my account immediately and to issue me a new card. XX/XX/21 I received a letter from Direct Express Fraud Services Dept. requesting I fill out a Questionnaire of Fraud and return it to them. I completed the Questionnaire listing unauthorized charges that I saw on my account online. I listed {$1500.00}. I faxed back the Questionnaire on XX/XX/21. Copies of XX/XX/21 letter and the completed Questionnaire are attached. XX/XX/21 I received a letter ( attached ) from Direct Express Fraud Services Dept. saying they had completed their investigation, stating that they " found a conflict in the information provided by you and the information resulting from our research. Based on this information, we can not confirm that fraud occurred. The letter did not offer any information about the conflict. The only reason I can fanthom is my total of unauthorized use of my stolen card equaled {$1500.00}, which was taken directly from my account online. The Fraud Department had stated that the figure was {$1500.00}, with no breakdown of what that figure was comprised of. Direct Express then started harassing me like I was a criminal stealing my own money! They requested I fax copy of my drivers license, which I did on XX/XX/21. Had to fax 5 times because no one checks the emails. Then I was requested to send a copy of my passport, which I did on XX/XX/21, along with an email of my drivers license. This was requested by them because they put a hold on my account with no forewarning and I needed to prove who i was! When my wallet was stolen, it contained, among other things, a XXXX XXXX, from my wifes account. XXXX had called my wife the day my wallet was stolen, saying there were some attempts to use it in XXXX, and they immediately shut down the card. My wife called XXXX after we received the letter declining our claim, to ask them if they had information from the attempted fraud on the XXXX card. We received a letter dated XX/XX/21 attached from XXXX which shows the thieves charged {$1000.00}, and also attempted 2 other transactions. This proves that my wallet had been stolen. I was unable to share this letter to Direct Express because they had completed their investigation. On XX/XX/21, I traveled to XXXX. While there, I was unable to withdraw cash from my Direct Express account at the ATM. I called Direct Express, and they told me I should have informed them that I was traveling to XXXX. As can readily be seen by a review of my account, I go back and forth frequently from the XXXX to XXXXXXXX, and have for the past 4 years. Previously to my card being stolen, I had NEVER had any problems. There is NOTHING in the paperwork for my account that states I have to notify Direct Express when I travel out of the country. I called them while I was in XXXX and they said they would reinstate my account in 24 to 48 hrs. It never happened. Luckily, my wife was in the US and was able to wire me cash. I have attached 7 pages of documents to this Complaint
01/25/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89129
Web Older American
Beginning on XX/XX/ XXXX XXXX I noticed that money was missing from my Direct Express Bank card issued by Commercia Bank which manages my social security payments. It appeared there was {$150.00} to {$200.00} missing. I was in the XXXX and was not able to call my bank in Texas USA with the phone I had and there is no email address for that bank. Then in XX/XX/XXXX I noticed again there was money taken from my card by some unknown person or company which was another {$150.00} to {$200.00} which left me devastated because I only received {$600.00} a month for my social security. My US embassy in the XXXX had to repatriate me and fly me back to America because I had no money and when I arrived in USA I immediately contacted this Bank and complained to them and I also asked them to close my card account and reissue me a new one. The woman looked at my account at the bank when I called her and said she noticed about {$140.00} missing so she told me they would issue me a new card and add that amount back onto my card and then she told me she would transfer me to the banks investigation department named level 2. I was disconnected just as they answered the phone after waiting over an hour and this occurred two times the same day. When I called back again asking for level two the woman told me that she saw a certain company that was taking the money from my account but she said they were putting the money back on the account. The corrupt company named XXXX, which I had never heard of or had done any business with on XX/XX/XXXX withdrew money seven times that same day. My bank at my request, mailed me printouts for those two months. I see nowhere that the money was put back in which amounted to {$290.00}. My bank representative told me much of the money was put back into my account but I informed her that the money was missing and that my account was depleted because of this criminal action. I was also told that in the month of XXXX this year there were numerous attempts by that company to take more money from me. Finally on XX/XX/XXXX I was able to speak at length to their investigation department level 2 and they asked me numerous questions about have I shared my past word with anyone or was I robbed etc etc and my answers were all no so the woman told me that in three to five days they would finish their investigation and would refund my account. They did not do this. My primary question to this undependable Bank named commercia was why I didn't I see on the printout they mailed to me for those two months any evidence that the money removed was redeposited by that crooked company named XXXX My bank had no answer for me. Even today XX/XX/XXXX I was disconnected by level two at the bank after waiting nearly 1 hour and couldn't even ask them the question why they didn't follow through and replace my missing money. I have checked online and found that there are thousands of complaints about this bank and this direct Express Social security treasury card. I asked you please to assist me in this extremely urgent matter as I am XXXX years old and relied on this money to help me survive and to be able to buy my medications. If I can find a place here on this complaint form I will send you screenshots of my account statement to prove what I'm saying is true.
06/14/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NC
  • 28540
Web
on XX/XX/XXXX i woke to a low balance issue with my Drrtect Express card issued from Comerica.. I had been defrauded out of XXXX. in charges and International fees that evidently are a percentage of the charge. The Company refused to STOP the pending charges and allowed them to go through. I then spent 24 hours trying to reach their Tier 2 department which is only supervisors to start a claim. so they actually told me that i did not make my claim till tuesday when in fact i called the first time before XXXX XXXX on Monday.. I was then told i had to wait for their claims form to reach me in the mail and fill it out. They did not tell me when i asked for a rush on my card that the funds would not be refunded to my card. so they charged me XXXX in shipping fees and another XXXX dollars for a card I had not lost.. It was still in my wallet. but because its their policy to end the card and start a new one. I got charged .. This brought my account balance to XXXX cents. I had no food for my service dog and advised them of this. and they refuse to credit my account. I had no food for Myself and they refused to credit my account. I received the bank statements in the mail on Saturday XX/XX/XXXX today is the XX/XX/XXXX and still no claim form.. I was told that if I did not return the forms to them before the XX/XX/XXXX I would receive no credit at all. I was also told on the XXXX the only way to get forms back was mail and they would stop the charges. These were lies. I called the company on Monday and told XXXX that i still had not gotten the claim forms could i just circle the charges on the paper and sent them back with a note. he said Yes and i was worried about the deadline. so He gave me the fax number for the company information that could have given me the previous Tuesday because of my issues. I then called them back Monday and was advised they received the complaint documents i needed to give them and i should wait 24 to 48 hours. yesterday i had to take my XXXX XXXX to the vet for a routine procedure that is covered by his medical plan. However i was advised he had health issues that would affect his ability to work and do his job if left untreated he would go XXXX as it was XXXX XXXX. His nails were too long. again I called them and told them that i needed my funds they had all the paperwork they needed to issue at least a provisional credit which I had been told could happen as soon as i got the paperwork in. I had to pay to fax the forms again borrowed money from my friends. another XXXX dollars this fiasco has cost me. the tier two person again REFUSED TO ASSIST me claiming now the only people that could fix the credit was the inspection department. and I would Have to wait another 7 days for that Provisional credit IF I QUALIFIED if I did not they would hold off returning funds for another 10 to 90 days. this has cost me sleep cost me mental and physical anguish it affected My XXXX XXXX ... Now i get there is a process .. yet the charges could have been stopped as they were only pending. they could have e-mailed their investigation department with the special circumstances. I jumped through their hoops I was lied to told different stories at every turn. I think this company is defrauding clients and keeping the money for themselves.
01/30/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 282XX
Web
I expect full provisional credit, as I was told they are open 24hrs day even XXXX. I open the FRAUD DISPUTE on XX/XX/XXXX and faxed the complaint back to Friday XX/XX/XXXX this is in violation of federal banking laws, including Regulation E, Section 226.12 by Comerica Bank ( illegally withholding funds from debit card holders ) ... Who has reported Fraud on my account concerning my account about my money took by means of CREDIT CARD FRAUD I have sent my information in Friday XX/XX/XXXX and POLICE REPORT NUMBER # XXXX for credit card Fraud, I was told it will be only 24-48 hours it's been 11 days and 8 Business days now I'm told it will be XX/XX/XXXX that will be 17 days and 12 business days which Regulation E provisional credit states in these cases, banks must generally provide consumers with a provisional credit to their account within 10 days of the bank receiving the error notice. Also, banks must notify consumers about the provisional credit within two days of providing the credit, if you notify your bank of a potential account error, Regulation E requires a bank to investigate and determine whether an error occurred within 10 business days of receiving your notice ( or 20 business days for new accounts ). If a bank is unable to complete its investigation within the appropriate timeframe, it may take up to 45 days to determine whether an error occurred. But in these cases, banks must generally provide consumers with a provisional credit to their account within 10 days of the bank receiving the error notice. Also, banks must notify consumers about the provisional credit within two days of providing the credit I have RESERVED ALL RIGHTS BY SIGNING UCC 1 308 this is even not being acknowledge at this time I need answers. This is in violation of the FDIC I'm sending this complaint to these people listed below that are supposed to protect my rights. 2 ) XXXX XXXX, OIG of Social Security, at XXXX. 2 ) XXXX XXXX of Comerica Bank, who is the person responsible for allowing all this to happen email is XXXX. 3 ) XXXX XXXX, Chief Counsel of Treasury OIG, at XXXX. 4 ) XXXX XXXX, an investigator with Treasury OIG, XXXX. XXXX ) Advocacy - XXXX XXXX XXXX Mr. XXXX,, Please note, we have until XX/XX/XXXX ( per Regulation E ) to make a decision. Thank you for diligently providing the information we need to investigate your claim. I apologize for the confusion, and as a courtesy I have forwarded your information to our Disputes Team supervisor for review. I will send a follow up email once a determination has been made. Thank you for your patience in the matter! Thank you, XXXX THEY HAVE REFUSED TO ACKNOWLEDGE Regulation E BUT THEY KEEP USING THIS Regulation E BUT NOT DOING WHAT IT STATES as here ( Please note, we have until XX/XX/XXXX ( Regulation E ) to make a decision. Thank you for diligently providing the information we need to investigate your claim. I apologize for the confusion, and as a courtesy I have forwarded your information to our Disputes Team supervisor for review. I will send a follow up email once a determination has been made. Thank you for your patience in the matter! Thank you, XXXX ) Which this which XXXX is in correct anf I Demand Answer and the Copy of the Investigation that has been done.
08/01/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 961XX
Web Servicemember
ATTN : Direct Express Fraud Services Department XXXX XXXX XXXX XXXX XXXX, TX XXXX -A criminal report was filed immediately after my rental car and bank card were stolen which can be found via the XXXX PD under Case # XXXX. The detective located video footage of the suspect using my card at an ATM and criminal charges are pending. Detective XXXX with the XXXX TN Police has made a statement via email ( see attached documents ) which has concluded that fraud did occur, the suspect was identified via video footage, and criminal charges are pending. - I flew to XXXX from California on XX/XX/XXXX with the goal of taking a fellow XXXX veteran and suspect into the XXXX XXXX hospital for XXXX XXXX, and to encourage him to get a much needed XXXX XXXX XXXX which had been XXXX from XXXX XXXX XXXX XXXX. I was made aware of his dire condition via is Ex-wife & school teacher who lives in XXXX, who shares similar concern as myself for the suspect. The suspect and I were XXXX to XXXX in XXXX as XXXX XXXX on an XXXX XXXX with the XXXX XXXX XXXX XXXX, which the suspect suffers from a XXXX XXXX of XXXX which was diagnosed by the VA. He is XXXX & has no car or belongings due to his XXXX XXXX XXXX & XXXX. I had told the suspect I was coming to see him, and upon my arrival invited XXXX to my Hotel, the XXXX XXXXXXXX XXXX XXXX on XXXX XXXX on Tuesday night. He obliged and stayed for approximately 2 days. On the night of Thursday XX/XX/XXXX, I took a brief shower only to realize the suspect had left the room & did not return. It was not until the following morning when i had to leave the hotel for the airport that i realized my rental car was stolen, along with my ATM card which I had only used once to pay for the hotel as I did not leave the room the entire stay. Assuming the worst, I attempted to contact the suspect via his cellular phone number XXXX to no avail, and immediately reported the card as stolen. I remain baffled as to how XXXX obtained my pin number to make the ATM withdraws, although my only assumption is he may have been aware of, or found a financial notebook I had left in the rental car, which may have possibly contained the pin number although Iam not sure. The fraudulent withdraws and purchases are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Total including ATM fee's= {$2100.00} The card issuing bank dispute resolution department has claimed they could not determine that fraud took place due to " conflicting information ''. I proceeded to ask them what the conflicting information was & they were unable to provide details regarding this although they did provide some paperwork which was useless in determining why they made their claim. The bank also states Iam disputing all transactions from XX/XX/XXXX to XX/XX/XXXXwhich is entirely inaccurate as can be seen by the documentation i provided them. The bank did an extremely poor job in looking over the details of this dispute and didnt even take the time to contact the detective investigating the criminal case. This is a clear cut case of fraud to no fault of my own as determined by Detective XXXX investigating this case.
12/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 740XX
Web Servicemember
I contacted Direct Express in XXXX of XXXX when I noticed several charges in XX/XX/XXXX on my debit card that I received my veterans benefits on that I did not authorize nor did I recognize the company making these charges. On each occasion I reported these charges as fraudulent and I needed to make sure they wouldn't be charged going forward. I was told I would receive paper work in the mail to fill out to dispute the charges. I never received any paperwork in the mail and the charges continued month after month for 10 months. I called every week month after month for 10 months and my reports fell on deaf ears. I was given several case numbers and emails from both companies which I can provide if needed going forward. I was told the same thing each time I called and each month my veterans benefits was wasted and was not able to pay my bills and buy food. My veterans benefits on this card are FDIC insured and I was told my veterans money would be safe with Direct Express well as you can see they were not. I have made a fraud complaint against Direct Express with the U.S. Department of the Treasury for Direct Express not stopping the charges and not refunding the fraudulent charges to me. Direct Express allowed this fraud to go on against me for 10 months and I lost about {$800.00} of my government veteran benefits. Finally the end of XX/XX/XXXX my wife found out by doing some research on the internet who these charges were coming from. I contacted them by internet and the company accepted that these were fraudulent charges but was only able to get them to refund 4 charges = ( 2 ) of {$19.00} and ( 2 ) of {$59.00}. The person said that I needed to email the rest and I would be contacted within 24 hours and of course I attempted this more than once and never was contacted back and never received any more of my money back. Finally I gave up and contacted the veterans administration and they stopped my funds from going through this company Direct Express and routed my funds to a much safer entity where I have had no further fraudulent problems. I think Direct Express is allowing this fraud to go on to a lot of people. I have read where Direct Express has allowed this very thing to happen to a lot of people all over the united states and they have also had a class action law suit against them for this very same thing. This Direct Express is not safe and should be stopped from doing further business of handling peoples monthly benefits. List of Charges : XX/XX/XXXX total of {$48.00} charges from XXXX XX/XX/XXXX XXXX {$9.00} XX/XX/XXXX XXXX {$14.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$19.00} XX/XX/XXXX XXXX {$59.00} XX/XX/XXXX XXXX {$59.00} Total of {$790.00} was stolen from me and I want it back since my veterans benefits were federally insured by the FDIC.
06/03/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 10453
Web
I used my XXXX XXXX debit card to make two withdrawals at a XXXX ATM on the morning of XX/XX/XXXX. The first withdrawal of {$20.00} was successful, but I decided that I needed a more money. I went to the same ATM and did another withdrawal for {$500.00}. The ATM dispensed a receipt only and I did not receive any money from the slot. The receipt stated the transaction was denied. One of the XXXX XXXX associates did a balance inquiry on my account and found that the {$500.00} was taken out of my available balance. After the incident, I called XXXX XXXX customer service and spoke to a level 1 representative who claimed that a dispute form will be sent to my address within 3 days. The form never arrived. On XX/XX/XXXX, I called customer service again and spoke to a level 2 representative who said that another form will be sent out again and should arrive in my mailbox by XX/XX/XXXX the latest. Once again, the form did not arrive. On XX/XX/XXXX, I spoke to a supervisor who claimed she would definitely make sure I receive the dispute form. OnXX/XX/XXXX, I decided to call the customer service line again and I asked the representative an alternate way to report the incident because it was apparent that the dispute form will never arrive. The representative recommended that I compose a self-written explaining detailed information about the incident along with all bank receipts and fax it to ( XXXX ) XXXX and XXXX XXXX should get back to me by phone or mail in 3 business days or less. On the same day, I sent the fax as requested. After 10 days, I did not receive any calls or letters from XXXX XXXX at all, so I called back to speak to a supervisor who claimed that they never received any faxes from me. I confirmed with her that I sent it to the correct fax number and then I asked her why XXXX XXXX did not receive my fax and what else I can do to report the incident. She said the best course of action would be to send the fax and all evidence again and also mail it to the XXXX XXXX Dispute Department at XXXX. XXXX XXXX, XXXX XXXX, TX, XXXX. I spoke to another supervisor and asked what am I supposed to do in this situation. I barely had any money to pay bills, buy food and pay for my prescriptions and I needed this to be resolved immediately. This new supervisor claimed that I can contact the Fraud Department at ( XXXX ) XXXX and ask for a temporary " hardship needs fund '', which is equivalent to a provisional credit, to be added to my available balance. The supervisor transferred me to the Fraud Department representative who said such a courtesy does not exist. I have not heard back from XXXX XXXX since my last call nor do I see any changes in my available balance. I decided to reach out to the branch manager at XXXX where the incident occurred, and she said that there is nothing that she can do to help resolve my issue and that I need to contact XXXX XXXX. I am not sure what to do at this point and I am not sure how long it is going to take to resolve this issue. I am still out {$500.00} that I can not afford to give away. I am going to take XXXX XXXX to civil court, because it seems like they are not even attempting to resolve my issue.
09/20/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33446
Web
On XX/XX/2023 I was mandated by court to enter a 6-month XXXX XXXX XXXX for substance abuse issues. Upon admission I turned over my personal property and my wallet to be stored during my stay. The facility is always locked, residents can not have visitors nor access the phone. My family left XXXX with the front desk personnel, and I was unable to communicate with them. I completed the six-month program and was discharged on XX/XX/2023. Upon discharge I had been informed that my stored property could not be found. I had to leave without my bag, personal effects and my wallet which held my license, insurance cards, and my Direct Express card that my Social Security checks are deposited into on the XXXX of every month. When I arrived home, I went online to Direct Express to check my balance information. I was shocked to discover that my balance did not reflect the social security deposits from XX/XX/XXXX until XX/XX/2023. I was horrified to discover that I was completely broke. I called direct express and verified that the deposits had been made each month and was told that there were withdrawals made with a Direct Express debit card and my pin number.. I filed a fraud report and a claim to have my funds returned and got a new debit card with a changed pin number. i received a claim questionnaire from direct express which I filled out and returned to them along with a copy of my admit and discharge paperwork from the treatment center. I sent a letter that informed the fraud dept that i was physically unable to use my card or withdraw money while in treatment from XX/XX/XXXX until XX/XX/XXXX, XXXX. I reported that I had not given anyone authorization to use my debit card or withdraw funds at any time .My claim was denied by direct express and I was told by the fraud department to resubmit the claim, which I did .I spoke to a supervisor from the fraud department and told her that I was without any funds to pay rent, eat, or pay for public transportation in order to work. I continued to call the treatment center to enquire about my belongings, but they had not been found. Direct express asked me where I kept my atm pin number and I told them that I have a XXXX XXXX that has caused me to suffer from XXXX XXXX XXXX and I have to keep all necessary phone numbers and pin numbers in my wallet, or I would be unable to access anything including the ability to get into my phone. My second fraud claim was denied and I was told by a fraud supervisor that my case was officially closed and would not be reopened. I can not understand or believe that my claim could be denied when I was physically unable to use my card or go to an atm and withdraw funds. There were phone calls charged to my debit card to someone in XXXX which I could not have physically placed. A replacement debit card was ordered and sent as express delivery to my home address in XXXX. I could not have ordered the card nor received it. I humbly request that the CFPB reach out to Direct Express in order to get a better understanding as to why they refuse to return my stolen money. It is a matter of survival for me at this point.
05/22/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85018
Web
On XX/XX/XXXX at approx XXXX I went into Comerica Bank to open 2 accounts ( business and personal ). It became late and they experienced a glitch in their system and asked if I could return the next day. I agreed. The next day I came in and they told me that they are not able to open an account for me due to XXXX saying I owed money to another bank. They told me to go to the banks and clear it up and come back to them with letters and they would give me back my money. They were clear in saying that they would not be opening an account, however. I went to the banks and discovered that after I closed my bank account auto pay items went through and created an outstanding balance. I immediately rectified the issue which in total was roughly {$350.00}. On XX/XX/XXXX I took my letters into Comerica and asked for them to give me my money back as they told me they were not opening an account. They then informed me that even though they said they werent going to open an account for me they went ahead and deposited my money and now I would have to wait 9 days. I was frustrated and told them I would return to pick up my funds. I specifically requested to pick up my money because I was anticipating moving in the next week. I went back in on on the XXXX and they told me my money was still not available. I again told them I would be back to pick up my check. I was sick the week of XXXX and they called me 3 times in 2 days. I went in on XX/XX/XXXX to get my funds and they told me they had mailed them to me. They said they mailed it out on XX/XX/XXXX. On XX/XX/XXXX I still had not received my check. I had my mail held on XX/XX/XXXX due to Comericas mailing my check and specifically to make sure the check would be at the post office. I went in to pick up my held mail on the XXXX. The check was not there. I called XXXX and told him I had not received a check in a 10-day period and I wanted that one cancelled and a new check reissued. He was rude and told me he could not help me until Monday. I asked for his manager to call me back. He told me she was working from home. I asked that she call me on her cell. She did not. The bank was also open on Saturday and I still did not hear from anyone. On Monday at XXXX I called the bank and asked for XXXX. She lied to me and said she was out of town when last week XXXX told me that she was working from home on Friday. I asked her where my check was, and she gave me the run around and said she was just finding this out. I do not believe that as I told XXXX I wanted her informed on Friday. I told her to figure out the timeline for getting me a check that I could come to the bank and pick up. I ensured she had my cell phone number and told her to call me back with that info by EOB XX/XX/XXXX. She did not call me. I do not have my money still. It is now the XXXX and the manager has still not contacted me about how to get my funds. Comerica has kept my money for 30 days. I have had damages due to this inability to access my funds. This is a ridiculous amount of time for them to hold my money while they benefit from it being deposited in their institution.
07/28/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • FL
  • 33311
Web
my debit card direct express debit card which is issued by the social security administration in order for me to receive my benefits each month on this debit card. on XXXX XXXX I filed a dispute over my wallet being stolen as well as my direct express debit card, i did call and cancel the card on XXXX XXXX, the individual whom had stolen my wallet was able to access my account of course by my wallet being stolen so was my social security card in it as well. the individual was able to call change my pin and access my funds on my debit card {$400.00} to be exact .this was a debit transaction from an atm machine. I called direct express on XXXX XXXX filed a claim dispute with the card company, i followed all requests for information pertaining to this dispute claim, I have been relentless in calling direct express level 2 fraud dept as to inquire about my pending fraud dispute. over and over I am getting conflicting comments as to the dispute. they know then they do n't know. a provisional credit is suppose to be credited to my account, I have yet to receive it ... direct express has made it difficult if not impossible to bring this dispute to a close. it seems as if they direct express debit mastercard issuer are systematically giving excuse after excuse, my dispute was opened on XXXX XXXX then closed due to lack of information received I followed their instructions sent faxes as of now it is " under investigation '' my dispute with direct express mastercard debit. ive asked the customer service time and time again for the individuals full name as to keep records of conversations their reply is 'I do n't have a last name ... I have been disconnected from the phone line on numerous occasions..i feel that direct express debit card services are doing their best to ignore me in hopes that I will go away ... just read the blogs online about the direct express debit card company contracted by the federal government for monthly benefits. I am getting no where I 'm at a great financial loss and I am frustrated as well as exhausted in communicating with the direct express customer service as well as LEVEL 2 dispute dept ... I feel that they are following direct protocol to put off deny deny in a nutshell I feel they will not credit my account I 'm sure they will find some reason for this. as I have talked to several other individuals in my position and they as well are receiving the same excuses treatment and denials as well ... sounds suspicious to me. this debit card company is well aware of my situation and as of now my last communication with direct express was on XXXX/XXXX/2016 I was told that my dispute is under investigation and that a provisional credit can APPEAR at anytime during the process. I feel direct express debit card services is an underhanded service and they are told as customer service reps to give excuses and deny ... im at a great loss because my XXXX benefits are received on my direct express debit card I have no money and I have had to make great sacrifices in my life not to mention the toll its has taken on my XXXX and health ... please help I 'm desperate.
04/13/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • CA
  • 96150
Web Servicemember
I am a XXXX recipient and my monthly payment goes on to a US Direct Express card. I have been fighting XXXX for 5 years now I depend on this small payment to help with rent and all other household necessities including medications as needed.Last month on XXXX/XXXX/XX/XX/2015 I went to the bank as usual and withdrew all but {$300.00} from my card. Any other time I would have taken all but {$50.00} or so but it was my birthday month and my mom and aunt send a few dollars so I did n't feel I would ned it all at XXXX.so I left it on the card. On XXXX/XXXX/XX/XX/2015 I called to check the balance and it was a big fat zero. I immediately called direct express to report an unauthorized use of my card and could not figure out how this could happen since the original card was still in my wallet. I asked the customer service representative whathad happened and she said that XXXX transactions had been performed with my card number in XXXX, CA at a XXXX. XXXX is a 4 hour drive from where I live in the XXXX XXXX XXXX XXXX. She immediately canceled the card and sent out the paper work to file the complaint. I asked how long will this process take and can it be expedited because I am a XXXX patient and now I have nothing to the end of the month our car registration is due and we ca n't pay it. She said it will take 45 to 90 days to me this is just not acceptable. It took ten days for the paper work to get here sent on XXXX I returned it on XXXX theyreceived it on XXXX. On XXXX I called and asked if any thing had been done yet she said no. on the cover letter it states that they will put a provisional credit on your account after ten days I think I still had to wait a few more days. Any way I called back XXXX and got the same customer service representative how strange is that I explained to her how important this was as is everyone else 's and can you please connect me to a manager. She said they do n't have phones but she would send a message and have XXXX call me. I waited for the rest of that day and all day XXXX but no one ever called. I called again on XXXX and talked to another customer service representative and explained the whole thing over again she said the dispute department still has not made a decision I asked to speak to the dispute department she told me they do n't have phone number and are located in a different building. I ca n't believe this no has called back you ca n't talk to any XXXX to get an answerror and our federal goverment is responsible for hiring this company the card has the comerica bank logo on it so I called them their answer was we just make the plastic. Is this place a real bank I do n't know. Ca n't get answers the majority of people that use this card are like me social security or social security XXXX recipients. If you go on line you can find hundreds of complaints about them if I could lead the charge to sue them I would. It is time for our goverment to start taking care of the elderly and XXXX. I do have the customer service representatives names if you need them this is just the first step I am taking to do something
09/23/2017 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • CA
  • 94062
Web
I have Home Equity Line of Credit with Comerica Bank. I borrowed {$60000.00} from this line of credit in XXXX 2017. These are my problems with this bank : 1. Bank did not send a monthly statement in XXXX 2017. When it did not come on time inXX/XX/XXXX, I called the bank and was told it was not coming until XX/XX/XXXX. As a result of this I did not pay due interest amount inXX/XX/XXXX because I was told that no interest was due which was incorrect. As the result, the amount of total loan amount increased. 2. Starting XXXX 2017 the bank does not send monthly statements to me by mail while they verified that they have my correct address on file. 3. I have been making payments towards my principal. The bank delayed posting my principal payments for all my payments and as the result the total loan amount increased. Here are specific payments. This information is from my online banking at XXXX XXXX XXXX : 1. This payment was for {$2.00}, XXXX. Payment check no. XXXX was sent to Comerica Bank Loan Center on XXXX/2017 and delivered on XXXX/2017. Funds were withdrawn from my XXXX XXXX XXXX-XXXX account on XXXX/2017. The payment was applied on XXXX/2017. This payment was not applied until XX/XX/XXXX but it was delivered on XX/XX/XXXX. Then on the statement with the closing dateXX/XX/XXXX, I was charged past interest amount {$290.00} and current interest amount {$250.00}. Why was I charged past interest amount when I paid XX/XX/XXXX and the payment should have been applied on time. But it was not, the posting of it was delayed. And this statement also shows on the 2nd page, interest amount {$230.00}. This amount should not have been charged. 2. {$2000.00} principal payment Payment check no. XX/XX/XXXX was sent to Comerica Bank Loan Center onXX/XX/XXXX/2017 and delivered onXX/XX/XXXX/2017. Funds were withdrawn from my ADV TIERED INTEREST CHKGXXXX account on XXXX/2017. The payment was applied on XXXX/2017. The payment was delivered on XX/XX/XXXX. It was not applied until XX/XX/XXXX. 3. {$2000.00} principal payment Payment check no. XXXX was sent to Comerica Bank Loan Center on XXXX/2017 and delivered on XXXX/2017. Funds were withdrawn from my XXXX XXXX XXXX-XXXX account on XXXX/2017. The payment was applied on XXXX/2017. This payment was delivered onXX/XX/XXXX. It was not applied until XX/XX/XXXX 4. {$2000.00} principal amount payment Payment check no. XXXX was sent to Comerica Bank Loan Center on XXXX/2017 and delivered on XXXX/2017. Funds were withdrawn from my XXXX XXXX XXXX-XXXX account on XXXX/2017. The payment was applied on XXXX/2017. This payment was delivered onXX/XX/XXXX. It was not applied until XX/XX/XXXX. 5. Another {$2000.00} principal amount payment Payment check no. XXXX was sent to Comerica Bank Loan Center on XXXX/2017 and delivered on XXXX/2017. Funds were withdrawn from my XXXX XXXX XXXX-XXXX account on XXXX/2017. The payment was applied on XXXX2017. The check was delivered onXX/XX/XXXXXXXX It was not applied until XX/XX/XXXX. I believe that because the bank delayed posting my payments, I paid more interest that I should have paid.
07/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 91711
Web Older American
I had my Direct Express debit card stolen on XX/XX/XXXX, tried cancelling my card through email correspondence and the email returned said they'll cancel the card. But it was too late, it was already accessed. Their response was they'll cancel my card, send me a new XXXX within XXXX days, of which it never came. I responded through my Direct Express account why it was taking so long and they responded there's no correspondence logged that I wanted it replaced. I have the emails to prove this. They finally emailed me stating I have to speak orally to them before any further action with my account could be taken. Due to having my phone stolen along with my Debit cards, I finally found a means of calling Direct Express and found someone had put another phone number on my account which wasn't mine. Thus, to do so, someone had to have corresponded with Direct Express using my name, XXXX number, ID etc which they had stolen, of which must also be the reason the Bank XXXX XXXX also reactivated my card -- how else could the transactions continue, otherwise -- without my knowledge? The transaction dates prove this. Someone already withdrew all the funds out of my Direct Express account, I believe I realized it on XX/XX/XXXX or XX/XX/XXXX when I saw the withdrawals in my XXXX transaction reports, which Direct Express sent for every transaction. I sent emails to Direct Express expressing this and they stated they'll do an investigation since I was now orally talking to them, replace my card which they did, approximately XXXX weeks later but their conclusion was that I withdrew all funds out of my account myself since my PIN was used, and they said there was no faulty bad PIN on my card. The same problem with Bank XXXX XXXX and XXXX debit cards, 'after ' I cancelled them. Why they'd justify declining my XXXX Claim stating there was no bad PIN is a mystery since they have no access or knowledge of it being faulty or a bad PIN as they stated when it was in use. In other words, their findings stated I withdrew it myself. I filed a police report, sent them a copy along with the details of my Direct Express being stolen, along with XXXX Bank XXXX XXXX debit card, XXXX XXXX card, ID, XXXX card and XXXX card to verify the theft in order for them to understand it was not 'me ' who withdrew funds from all XXXX cards and used the cards 'after ' I had the institutions employesl cancel them. Through the Bank XXXX XXXX it was determined that it was Identity Theft due to always having to have bank personnel at the branch I used in XXXX to verify my identity to the Fraud Dept upon every visit, and each time I was ordered to use the Bank XXXX XXXX 's 'land phone ' to prove I was the authentic XXXX XXXX XXXX the Bank XXXX XXXX account owner. They would not correspond with me on my own. In any event, at Direct Express, I had to wait 18 days just to talk to XXXX XXXX due to having to wait to get new ID that was stolen. I got reimbursed by XXXX for all funds, the merchants repaid all funds taken, thus, it's obvious my complaint if valid.
11/11/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • MI
  • 48195
Web
I signed up to have my Social Security check deposited onto the Direct Express card with my first deposit on XXXX XXXX 2015. I had received no card in the mail and on XX/XX/XXXX called them and found out that my information had been used fraudulently. Someone had ordered a card and it was caught shortly after by their fraud dept and cancelled and my account frozen. They never contacted me and admitted that they were at fault for not doing so. I was told I needed to go the Social Security office and file an MOU. I did, and was helped by XXXX XXXX who contacted Direct Express. She spoke with XXXX who agreed to send me a new card via XXXX expedited and that I would n't be charged for the shipping. I was told to call them back later that day and answer the security questions again to remove the freeze. I had already done the questions two times earlier that day and passed but did it again when I got home. I did get the card in two days and was able to pay my bills however, I was charged the shipping. I called back on XXXX XXXX and was told they were requesting a refund. As of today, it was not posted. I called again and was told that they had called me and I answered but hung up therefore they closed the ticket and I would n't receive the refund. That is a lie. If they had called me I would not have hung up. It is possible that a call came through where they were completely silent and I hung up after saying Hello, Hello with no response. I do n't remember that happening in past week but it 's possible. But, why would that cancel my refund for something that was never to be charged in the first place? Preposterous! I asked to speak to a supervisor and she told me I was wasting her time and being argumentative. I asked to speak to someone above her, she said NO. I asked to file an official complaint, she said NO. She was the antithesis of helpful. There are no other avenues for me to file a complaint. I have found out since XX/XX/XXXX, that there are a huge number of people who have had the exact same thing happen. Online, there are XXXX complaints of people having their information stolen, cards requested fraudulently and the maddening response from Direct Express who seem to find glee in treating us terribly. They never gave me a concrete answer if they were going to investigate the criminals who were attempting to steal my identity and money. From the number and similarity of stories of people just like me along with the comments from Social Security that this card has had a massive surge in fraud complaints, I think a thorough investigation of Direct Express needs to be done as there seems to be a high probability of an inside job. I also want a refund of the shipping charges. I also want to know what is being done to find the perpetrators of my fraud. I told them multiple times that the phone number and email address they had on file for me prior to XXXX XXXX belonged to the criminals. I verified my information and passed all security tests several times. This entire situation is beyond a nightmare!
12/16/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 326XX
Web
My SSI benefits on loaded on the XXXX XXXX Card issued by the Social Security Office. On XX/XX/2018 I looked on my App on my phone to see if my auto insurance cleared the bank at that time I noticed it had but I also my account was XXXX short. I looked at resent tranactions and notice 8 pending charges that I did not approve, authorize or give permission for. 4 at XXXX, ,Card Purchase to XXXX XXXX and 4 at XXXX to XXXX XXXX international fee. I contacted XXXX XXXX on XX/XX/2018 while they was still pending and told them I did not authorize those charges or do I know what they are. I told them non of my bills had been paid and this wiped out my account. I was crying and very upset cause I am very careful about my card. I told them I never use my card at any outside ATM or let people use my card and I keep my card with me at all times. I have never given any information about my card to anyone. I was told to call back after they cleared my account. On XX/XX/2018 I called back as they had cleared my account and spoke with level 2 and I explained the above information to her. She canceled my card and wanted me to pay XXXX to send my card fast..I told her I had very little money in my account to spend so now your wanting XXXX when I was just robbed of XXXX, I told her to send it regular mail. Then I asked when will I get my money back that I have bills and medicine and food to buy and would like to get my grand kids a XXXX gift. She said she would send the paper work to dispute the charges and I have 10 days to fill it out and send it back. I have not received any papers and from what I read this has been a issue with XXXX XXXX. My understanding my XXXX card is protected by Regulation E and I must get the paperwork in but if XXXX XXXX does not do there job to get the paperwork to me and get it to the bank then it falls back on me as not getting the information in on time. I then again called and every time you call it tells you that your card has been sent and hangs up on you. I really need my money I have bills to pay and they charge late fees that in the end I will have to pay. I asked XXXX XXXX to stop the payments when they was pending and they said they could not. Basically we who are on XXXX have to wait on XXXX XXXX to get anything done related to our money and if we can not reach them to find out anything or they refuse to give you the money back you are still dealing with XXXX XXXX. Look at my history and my bills always gets paid. I do not make high purchases like that and I would not do it back to back purchase knowing I have other responsibilities. This are fraudulent purchases using my account. Those are not my charges and I want A IMMEDIATE PROVISIONAL CREDIT PER REGULATION E ... I was given this Number when I called XXXX XXXX about the fraudulent charges I giess it is attached to the case XXXX//From complaints I have read recent about XXXX XXXX this has been a issue lately with Fraud to other peoples card and XXXX XXXX is not giving people back there money
01/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 019XX
Web Older American
On XX/XX/2019 I placed an order through XXXX 4 cash price of {$150.00} on XX/XX/2019 I made an order that was a total of {$250.00} through XXXX I also at that time was disputing a charge on XX/XX/2019 for XXXX XXXX and tried reaching the company and the phone number is disconnected these three transactions are fraudulent I went online within two days of the purchase on the XXXX and the XXXX for these items and when I went to their websites within two days of purchasing the websites disappeared they would no longer available I went back to through XXXX to these stores that they endorse and they said they would look into it however the companies have disappeared and I'm stuck with the bank saying that because I gave them my card number I was responsible for them not producing product well the company was fraudulent to begin with and I didn't know this until two to three days after I made the purchases the bank that I'm dealing with direct deposit company issued my money back to my account on XXXX XX/XX/2019 they took the money out of my account again saying that they had conflicting information about my complaint I however did not know when I complained almost immediately to the bank that these companies were already considered fraudulent I looked into the company 's before I placed my order and there was nowhere that they said that these companies were fraudulent except for two days later when then they now were fraudulent my back knows this and for some reason they will not send me the information that they received which caused them to reverse their decision of refunding my money of {$450.00} I have made this request to them personally through a supervisor on three occasions I still have not gotten their paperwork telling me why they made this decision they sent me paperwork with just a copy of my transactions and nothing in that paperwork tells me why their decision was what it was I'm very upset with this company I've gone through this ever since I made the purchases back in the fall I have been going back and forth with this bank trying to get them to listen to me and they just keep putting me on hold in fact the last time I waited for a supervisor for 2 and 1/2 hours on the phone only to be put off again to be told that I'm sending the information to you in the mail immediately well that hasn't happened and I'm very upset I'm on Social Security I need that money back I did it with good intent the company was fraudulent it's proven its fraudulent and I don't understand my Banks reluctance in returning my money so therefore I decided this morning that I was going to place a complaint against them they are very difficult to get a hold of they are very good at putting you on hold for a very long time only to send you to the wrong representative over and over again there's no address to reach them the phone number is the same for everything and I'm just very upset with them I don't know if you can help me with this but I surely hope you can
09/24/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 78240
Web
On XX/XX/XXXX I was going to make a purchase but my account reflected that I didn't have enough to pay for the items. I called my bank and was told that a charge for {$6.00} had been charged to my Direct Express card account. I asked by who. The rep said that it shows a company named XXXX I explained to the rep that I knew nothing about the charges. The rep closed the account and filed a fraudulent charge on my debit card from that company. The rep from Direct Express said that they would contact the company about the charges but they were going to send me some paperwork to complete and fax them back to them. I received the paperwork on the XXXX of XXXX. But the cover letter said that I would have to return the paperwork back to them 10 days from the XXXX of XXXX. I didn't get the paperwork until 12 days after the XXXX. I filled out the paperwork and faxed it back to them on XX/XX/XXXX. On Monday XX/XX/XXXX I received a letter from Direct Express saying that they conclude that the purchase was authorized. Which makes me think that nothing was really done to process getting my money back from the company. I called XXXX who sent my information to XXXX to purchase there streaming service because I opened there app to see what it was about. XXXX received my information and automatically used my information to sign me up for there service. They started debiting my card on XX/XX/XXXX until XX/XX/XXXX. My information was on file with XXXX only because of the Television I purchased and it was part of the process to setup my programming. I contacted XXXX because Direct Express said that they could not open a new investigation because XXXX said that the purchase was authorized. Even though XXXX was the company that charged my account. So I spoke with XXXX and first rep said that I would have to get the bank to file another dispute and that she would close the account and put her notes on the system showing that the purchase was unauthorized. I called Direct Express to ask them to reopen the investigation with XXXX and they should be able to get the money back. But they refused to do so saying that there was not enough information to process it again. And that I should call XXXX and have them refund the money. I called Direct Express corporate office to let them know what was happening and was told that they would have someone call me back on XX/XX/XXXX no one called. Today XX/XX/XXXX I contacted XXXX again and the rep said that they could only refund 5 months of the charges to my account and I would receive it within 3 to 5 business days. I do have a police report about this case if you should need a copy please let me know. So I would like to file a complaint against Direct Express, XXXX for sending my information to XXXX, and XXXX to return all of the money that they took from my account starting in XX/XX/XXXX. The reason why I didn't know that this was happening is because Direct Express doesn't send out monthly statements. So I never knew.
07/21/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 060XX
Web Servicemember
After contacting US Direct Express over 500 times ( I can prove this fact via call logs ) my Fraud issue has not been rectified. The customer service at US Direct Express is toxic. I am unsure why the treasury department allows Comerica to manage Social Security benefits. I have been actively pursuing a fraud issue on the Direct Express card for 1 year. I have been contacting Direct Express since last year to resolve this and they have n't lifted a finger. I have proof of contact from US Direct Express, that forms were sent to me last year regarding my fraud complaint, yet the Comerica/US Direct Express did nothing to solve the problem. Halfway into XX/XX/XXXX I began contacting US Direct Express regarding unauthorized use of the debit card. The " tier 2 '' department stated that they would close the card and send me a new card. It was n't until late XXXX of XX/XX/XXXXthat I received a replacement card, approximately TEN MONTHS OF ACTIVELY TRYING TO GET POSSESSION OF A NEW CARD. It took US DIRECT EXPRESS OVER TEN MONTHS TO SEND ME A NEW CARD. ON TOP OF THIS, US Direct Express charged me NUMEROUS TIMES FOR replacement cards and EXPEDITED SHIPPING REGARDLESS OF NOT RECEIVING THE CARD. If I approached XXXX XXXX XXXX or XXXX about issuing a new card, it would take, at MOST, 2 days to receive a new Card and at times SAME DAY. IT TOOK US DIRECT EXPRESS TEN MONTHS TO ISSUE A NEW CARD. Please keep in mind that during these TEN MONTHS, US DIRECT EXPRESS FAILED TO SEND ME A NEW CARD. US direct Express stated that they sent out replacements but had no idea where they actually sent my replacement card to ). Meaning, even after US DIRECT EXPRESS FINALLY SHUT THE CARD DOWN AFTER HUNDREDS OF PLEAS TO DO SO, the account and the funds issued by Social Security could not be accessed because no REPLACEMENT CARD WAS EVER RECEIVED. How is it possible that Comerica/US Direct Express creates BARRIERS for the XXXX to ACCESS THEIR FUNDS ISSUED BY THE GOVERNMENT! To add to the issues, in XXXX of XXXX I received a fraud affidavit and sent US Direct Express the information as instructed by Tier 2 customer service, as well as the first level of customer service. It was filled out and sent to US Direct Express within the 10 days they state that the form needed to be sent in. Within those 10 days, when US Direct Express receives the form, in their own WORDS, US Direct express will credit the account if the affidavit is received within 10 days from when the customer receives the affidavit. Numerous affidavits were sent to me and sent back to US Direct Express, as they requested and nothing has been done to get my money back. After reviewing some of the thousands of other complaints, lodged with the CFPB against US DIRECT EXPRESS, I am one of many customers that have the same issue. I urge the CFPB to review the thousands of complaints against US Direct Express, in order to file a class action law suit, which was recently implemented policy as of early XXXX.
09/25/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • XXXXX
Web Older American
On XX/XX/2023 I discovered that my Direct Express card, which is a company that works with The United States Social security program, had only {$6.00} left on it.i never allow the card to go under a certain amount and was shocked that the card had a very low balance. I called Direct Express immediately and was helped by a very professional customer service rep.representative. We went over all of the transactions one by one and discovered that all were made online and from another state. I have never used this card in a careless manner, because I am the representative payee for my elderly patient. We always used the card for ongoing medical supplies and services and for grocery shopping. We had a pattern every month of how that card was specifically used and all of these fraudulent charges were just not our pattern. I was told that I would be receiving a questionnaire in the mail and that I should answer it and send it back in ten days. I did everything I was asked to do. I also later found additional charges from the month before after I went on the website to look at all of the transactions. I was told to open a new case for the additional charges which added up to {$140.00}. I received a letter saying that a provisional credit in the amount of {$140.00} was issued back to me on XX/XX/2023. I called direct express several times to try and get more information about my first claimed dispute and was finally told that that was denied and closed. I was shocked and angered. I had been trying to get to a supervisor and everytime I was hung up on. It was a very easy case to prove that these were fraudulent charges and Direct express just did not want to pay back the {$1100.00} that was stolen. I am told that I can not appeal this decision and that there is nothing I can do. This is an outrageous statement. I have called the Social Security department and they seem to know about multiple complaints about this Direct Express Company and how it treats its customers. I was also informed that Social Security only distributes the monies and once its in the hands of Direct Express, The can do nothing else. I believe its the people who are working for this company, who are stealing peoples Social Security benefits. I have never had such a bad time trying to get answers for a decision like I have dealing with this company. I have canceled all future payments to Direct Express from Social Security. A company that will only pay out small fraud cases but not go after the big cases is suspect to me. It makes them look like they are backing up their consumer protection numbers, when they are really only choosing the small numbers to take care of. I have a XXXX year old bedbound woman that has only {$1000.00} a month to live on and I have to beg a company, who is obviously trusted to pay back very obvious fraudulent transactions. Please let me know if you need anymore information. I have also reported this info to the FTC. Thank you
03/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90047
Web
On or about XX/XX/XXXX I submitted a complaint questioning some fraudulent activities on my card to my direct deposit card company whose name is XXXX XXXX. They asked me to fill out a questionnaire and review several charges dating back to XXXX of XXXX. A XXXX review, I noticed several fraudulent activities that were not authorized by me. This paperwork was then copied and submitted to the direct express fraud service department in XXXX XXXX Texas. The paperwork was submitted on or about XX/XX/XXXX. There in, I Calculated that over {$1000.00} had been siphoned from my count. This paperwork was received by XXXX XXXX on or around XXXX of XXXX per a customer service supervisor in the fraud department which I spoke to on XX/XX/XXXX. At around XXXX XXXX. Pacific time. While speaking to this customer service rep, I was informed that this complaint had just recently been handed over to the fraud department again to be reassigned and I would not expect any resolution from this complaint until after they've completed their investigation. I informed the supervisor to whom I was speaking with, that this case has been pending since XXXX of XXXX and I did not wish to wait any longer to wait for response. I insisted that I got a response today. The customer service supervisor then told me that she could not give me a response or a final answer on this case until after the fraud department has finished their investigation and that can take however long they wish to take to give me this response. She would not give me any for their formation and did not give me anybody else to get in contact with in order to resolve this issue more quickly. As a matter of fact, she told me that there is nothing else that I can do or that she can do we just have to wait. I then informed her that I would reach record the call because I've been dealing with this for over 3 months and their paperwork says that I would have a response and and answer no less than 90 days. Obviously as been longer than 90 days. When the CSR supervisor heard me say that I was recording the call, she quickly inform me that she did not wan na be recorded and that I should call back whenever I was not recording any longer. She then hung up without saying anything further. I have since tried to call several times and could not get through and instead I'm transferred to a recorded message would says all lines are busy call back later. I have tried unsuccessfully since XXXX of XXXX to get a revolution for this problem. This company has been uncooperative will and refuses to give me any information or resolve this case in a timely manner. I would like for this company to reimburse me for the amount of monies which are missing and for the extended amount of time they have taken to reimburse the money is taken from my count fraudulently. They should also be held accountable for any overdrafts and financial issues stemming directly from this money 's missing out of my account.
07/19/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • MI
  • 480XX
Web Older American
Complaint against organization : Organization Name : Comerica Bank XXXX XXXX XXXX : COMERICA BANK XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX : Michigan XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Type of Business : Financial Institution Estimated Employees : XXXX Employees or More Most Recent Date Of Harm : XX/XX/XXXX Area of Complaint : Housing Request Description : Denied a loan based on " not enough value '' when appraisals show higher value than loan requires, state tax assessment exceeds appraisals. I just finished a two year project building a house. I completed it in XXXX, got Certificate of Occupancy with City of XXXX in XXXX, and closed on a Mortatge with XXXX XXXX XXXX XXXX in XXXX. My real cost to build was well over 500k. I borrowed XXXX from owners builders loans to finance the construction. I invest at least 200k out of pocket, It is a custom designed, and I managed the build. I order two full appraisals see attached.. XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX before house was finished XXXX XXXX {$520.00} XXXX XX/XX/XXXX Comerica drive by {$400.00} XXXX XXXX and XXXX Encounters I applied for a second with Comerica online.. I was hoping to borrow XXXX XXXXXXXX take care of some outstanding credit card debt and protect my XXXXXXXX XXXX I was pre-approved in Feburary.. Then I was contacted by Title company because the XXXX had not been recorded yet. They threatened to delete application and requuire me to start over. I had the XXXXXXXX XXXX company explain that legally they had 90 days to file but would expeidite filing for me. The Title work was recorded and clear in XXXX. I then recieved a call at the end of XXXX to say I was denied becasue Apprasial did not come in high enough. I was dumbfounded because they had all this info for weeks. I asked the lady to let me send her my real appraisals so they could correct thier stuff. She insisted it wouldn't do any good. So I asked to speak to someone else before I talk to my attorney because I felt like I was being discrimanted against. She finally had someone call me back who was very rude.. Kept trying to over talk me.. Said crazy stuff like the drive by 's always come in lower.. so I asked did they come in lower for just XXXX people? It was a fight and struggle trying to get her to consider actual appraisals that were XXXX more. Told me insane stuff like it was illegal for her to look at another appraisal, but send her the comparables. She made comments like he has no way of knowing you are XXXX ... duhh he came by and took pictures while I was home. I'm a XXXXXXXX XXXX XXXX with my pic and name all over social media.. urrrggg. If they do this to a XXXX, with excellent credit ... the average guy does not stand a chance.. I later got approved for same loan, by XXXX XXXXXXXX XXXX, same type of drive by appraisals. The tax assessment is actual higher than the apprisal! XXXX
11/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 156XX
Web
I saw on XX/XX/XXXX that money nearly all of my money for the month was gone and I was left with a dollar and some change. There were 5 unauthorized charges on my account. Four were from XXXX, all done on XX/XX/XXXX in the amounts of : {$28.00}, {$9.00}, XXXX, and {$21.00}. These were taken between the hours of XXXX and XXXX am when my XXXX payments were deposited. I didnt notice those right away as they were smaller. I had a few charges of my own come out just fine is why. Then, on the XXXX at XXXX XXXX my account was charged {$670.00} from XXXX. I have never used that site, dont even have an account there. I called them immediately. Was told I would be given provisional credit as soon as I filled out forms they were sending and would be getting a new card. Neither arrived, had to call them back again on the XXXX or so, I believe. Was told the form was sent out the XXXX and was charged {$13.00} for a new card leaving me a negative balance. Finally received the forms on the XXXX, filled them out and faxed them on the XXXX. No credit was issued, heard nothing. Called them again the XXXX and was told it was my fault, I had to contact XXXX and XXXX and get my money back. I did contact XXXX and they issued refund request, but no money has shown up as of yet. They did tell me my actual card numbers were used, it didnt come from my account, so I wasnt hacked. Someone got my card expiration date, 3 digit code and knew the exact time to hit my account. XXXX I chatted with, screen recorded the chat. They emailed after saying DE has to charge back the charge. DE told me yesterday their decision is final, that it was over. Is Direct Express not breaking laws here? I didnt authorize any of these charges. I just want my money back. I have never disputed a charge before. I also told them I would be willing to prosecute. When I first called they told me they would issue provisional credit, investigate, and make a decision in 45-90 days. Nothing they said was true. They keep you on hold for hours hoping you go away. I attached the documents I faxed them, the fax confirmation sheet and receipt of proof of date/time of payment for the fax and the email from XXXX Thats everything I have on my end besides the screen recorded online chat with customer service from XXXX. It didnt do much as you can read in the email. Nobody else has permission to use my card, I have never just handed out private information, I mainly use an iPad, I have changed all of my passwords and do so often. I believe I do ok in protecting myself. This is the first time I have ever had this happen and I am XXXX, so..they tried insinuating it was my fault because I responded to that email from XXXX. That email address doesnt receive spam, I dont use it willy nilly. And I dont go theaters, I dont use XXXX. DE told me to gather information on my own, thats what I was attempting to do. Thank you in advance for any assistance in this matter.
05/28/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89131
Web
On XX/XX/XXXX I used my US Direct Express Card at XXXX XXXX in XXXX XXXX where I live. On XX/XX/XXXX I checked my account for an expected deposit and noticed the account was empty and there were many charges that I did not make. I contacted them immediately and had the card cancelled and reissued. On XX/XX/XXXX I received two letters. The first one stated that I was being given a partial refund of {$730.00} for the completed investigation. The second said I was being issued a provisional credit of {$5300.00} for the not yet refunded amount until the investigation is complete. I did not receive the provisional credit so I contacted them on XX/XX/XXXX. I was told that it may have just not posted yet and to call in a week if it wasnt there. I called back a week later and was told that they took the provisional credit back because it was a large amount. They were still investigating and it would take 45 days. I called on XX/XX/XXXX and was told they were still investigating and needed more than 45 days, that it may need 90 days and to just keep waiting. I called again on XX/XX/XXXX and someone named XXXX opened an escalation and that it would take 3-7 days to be resolved. I called again eight days later on XX/XX/XXXX and was told that the escalation was open but that it may take another 1-3 weeks to complete the investigation. I own a business and was under the impression that they should have issued the provisional credit regardless of how much it amounts to if they take longer that 10 or 15 days. I still havent received it. The investigation should be pretty easy considering I was saving money in this account and not spending much, then all of a sudden someone went on a spending spree and emptied the account in a week all in a state I am 1000 miles from. Below is a list of the fraudulent charges. All of them are from the XXXX, MI area. I live in XXXX XXXX, NV and have not left town in years. Several of them are bill payments to debt collectors and car/phone/power payments. The card never left my possession. One of the charges is XXXX which is a purchase to get my personal information, Im sure. XX/XX/XXXX XXXX XXXX {$400.00} XX/XX/XXXX XXXX XXXX {$100.00} XX/XX/XXXX XXXX XXXX {$150.00} XX/XX/XXXX XXXX XXXX {$100.00} XX/XX/XXXX XXXX XXXX {$65.00} ( Refunded ) XX/XX/XXXX XXXX XXXX {$100.00} ( Refunded ) XX/XX/XXXX XXXX {$34.00} ( Refunded ) XX/XX/XXXX XXXX {$100.00} XX/XX/XXXX XXXX {$69.00} ( Refunded ) XX/XX/XXXX XXXX XXXX {$120.00} XX/XX/XXXX XXXX XXXX XXXX XXXX {$400.00} XX/XX/XXXX XXXX XXXX XXXX XXXX {$100.00} XX/XX/XXXX XXXX XXXX {$880.00} XX/XX/XXXX XXXX XXXX XXXX {$98.00} ( Refunded ) XX/XX/XXXX XXXX XXXX {$23.00} ( Refunded ) XX/XX/XXXX XXXX {$880.00} ( Refunded ) XX/XX/XXXX XXXX XXXX {$650.00} XX/XX/XXXX XXXX {$29.00} ( Refunded ) XX/XX/XXXX XXXX XXXX {$300.00} XX/XX/XXXX XXXX {$500.00} XX/XX/XXXX XXXX {$500.00} XX/XX/XXXX XXXX {$500.00} XX/XX/XXXX XXXX {$500.00}
06/20/2016 Yes
  • Bank account or service
  • Savings account
  • Using a debit or ATM card
  • VT
  • 056XX
Web
I I XXXX XXXX have a direct express debit XXXX card from Comericia Bank. I could n't find my card on XX/XX/2016 so I called direct express to cancel it but I could n't get through there phone kept saying they were busy and hung up a welfare worker also called she could n't get through either we called my balance went from XXXX $ to XXXX $ to XXXX $ because I could n't cancell it. They would n't tell me where the transactions took place how much said they send a paper in the mail never got it still. So I got paper from then that say if I file them out and they revived then by the 10 Bussniss day my card will get a provisanry credit for what I was disputing. I sent hard copy 's faced several copy 's here XXXX I faxed attached. The tenth day I called and they said first they did n't have my papered second they did they had all the faxes too I have q XXXX worker as a witness she was taking with me n directs express they had it all read the transaction amounts to us said my card would have money by XXXX XXXX. I called later that day to see if I had money yet and nothing so I asked when this other women says never. They closed your case I said why she said I did n't send my papers in. Then she said I did n the case was n't closed then she says it was then it was n't then the supervisor said I was not getting nothing I was a liar and a crazy and to bad for me. I call the police they never even called then to get any info for investigation at all so how can they not give my money back???? I 'm homeless I been XXXX because I had no place to sleep because XXXX did n't give me nothing back and it 's there fault there phones were down all that day and have been most days this month look up online you can see. I have rights they ca n't keep my monrh its XXXX law they have to give it back in 10 days that 's the law o need help XXXX with this not in a few weeks I calls u XXXX u did n't wan na rent my report I pray u do your job n help me call Comericia bank I 'm not the only one that 's had problems they were on the XXXX XXXX last month sane kinda thing and I 'm the liar??!! No I am not. I have XXXX calls recorded I had to I could n't behind the lies they were telling me XXXX supervisor told me to XXXX I get Ssi for a reason. I called a lawyer and he said let u do your job and if not we 'll I 'm XXXX but I still have rights n they said no one could hear is talk wgy they got to hide I no there lies, you need tu shut this place Down n it a bank thing it Comericia bank ok the card there the ones ok the end I not being jerked around I have XXXX XXXX to care for too really!!!! Thank u please help Md. I was in jail last year got out all my money was taken off my card then all and it was n't me but they wiujdbt even call the cops to see the cold nee who did it too but no they did n't care I do XXXX $ is a lot of money u need it tu b inside sleep. Thank you for your time.
07/02/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • XXXXX
Web
I own a business and had an account with Comerica Bank for about a year. in XX/XX/XXXX I recived a certified letter from " XXXX XXXX XXXX '' from Comerica that on XX/XX/XXXX that my account will be closed and if I dont go in the bank and close it, he will. He did not provide any information as to why, and when I called them they said its their decision and they have decided to terminate our relationship. I own an ATM company, and on a monthly basis we write about 250 checks to pay our vendors. They issued this letter to us right after we had mailed out our vendor checks. We did our best calling our vendors to tell them to cash their checks as soon as they can to avoid checks being returned. On XX/XX/XXXX, I went into my local branch " Comerica Bank XXXX XXXX XXXX XXXX, Ca XXXX and spoke with the manager XXXX XXXX and closed my account. I made sure the account was at a XXXX balance. Couple of months later I get a letter from XXXX about being reported to them for unpaid fees. I called XXXX and I was told that Comerica reported my business to them for some fees that had posted to my account after when it was closed. The total of the fees was {$520.00}. I researched this and found out that Comerica had tacked on overdraft fees from the time after when I closed my account per their request. I called Comerica to dispute this but they did not want to cooperate with me. By being reported to XXXX I can not open any new accounts with any other banks. I have tried and they say my business names needs to be removed before a new account can be opened. On XX/XX/XXXX I then called XXXX and just paid the {$520.00}. Although I do not believe I should pay for it, I still did just to be done with this. So the issue now is that although I paid in full the fees XXXX is telling me they can not remove my business their systme, and the removal request has to come from Comerica. So I then called Comerica and told them I need to be removed from XXXX as I paid them their {$520.00}. After being transferred to many different people and departments, I got a hold of someone in " Corporate Quality Process Department '' XXXX and I was told that yes our account shows paid in full, however they will not remove me from XXXX. I am writing because I need help from being a victim of bad practice by Comerica Bank. Not only I paid the {$520.00} for which I dont believe I should have, now my business is reported to XXXX which is a negative mark and not allowing us to work with any other banks. My company has been in business since XX/XX/XXXX and we have never had any issues. I need help in getting my business removed from XXXX, and also I would like a refund for my {$520.00}. My business name is " XXXX XXXX XXXX '' and my XXXX is " ATMs Unlimited '' Address is XXXX XXXX XXXX XXXX, Ca XXXX. I am the owner of the business and my name is XXXX XXXX and my phone number is XXXX
01/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 184XX
Web
USDIRECTEXPRESS XXXX XXXX am XXXX XXXX, i called usdirectexpress to dispute fraud use on my card. i disputed them. they said, they would send me out dispute forms. they did not send dispute letters and said i had until Tuesday XX/XX/2022 to return it. tomorrow is XX/XX/2022. if it's not back in time XX/XX/2022 i get no relief from FRAUDENTLY ACTIVITY ON MY CARD. PRETTY MUCH I'M JUST SCREWED BECAUSE IT'S NOT BACK IN TIME, more than XXXX dollars i'm going to lose because they refuse to send me my dispute letters. is that criminal, allowing a federal recipient to be fraudulently taken advantage of, when they were told to have them bill me, no more because i don't go on dating sites and plus other non-authorized charges. I'm calling about fraud and the first thing i am asked is, what's your ss #. refuse to let me speak to a supervisor. XXXX and XXXX in disputes, XXXX XXXX, they say it's no other way to access my account ( DISPUTES ) and i know that not to be true. now I'm being lied to. As the police said, he never has to give his ss # to his bank when he calls. then they leave me on hold for over an hour AND A HALF, when they know time is of the essence, straight b.s'n. if they don't want to do their jobs correctly then why are they even employed, I'm confused. then they want to get upset because i'm upset due to their incompetence. never waited over an hour AND A HALF to speak to someone, so i see it as deliberate and malicious. and want to press a formal complaint against the dispute dept. namely, XXXX XXXX XXXX? ) AND XXXX AND XXXX, refuse to give last name but it's required i give them mine. YOU'RE NOT GON NA BE UPSET AT ME BECAUSE YOU FAILED TO DO YOUR JOB. I INCLUDED A PIUCTURE OF THE DELIBERATE WAIT TIME I HAD TO ENDURE AT INCOMPETENT PPL HANDS. XXXX XXXX -WANTS HIS MONEY BACK FROM BEING FRAUDED! THE LACK OF HELP MAKES THINK, NOT GOOD OF THEM MAYBE GET PPL THAT ACTUALLY WANT TO RESOLVE YOUR ISSUES AND THAT GIVE 2 XXXX AS... WHILE PERFORMING THEIR JOB CORRECTLY. PICTURE OF DELIBERATE WAIT TIME ATTACHED : RELIEF SOUGHT : 6 MONTH PROBATIONARY PERIOD, NO-ONE SHOULD BE SUBJAGATED TO THIS FOOLISHNESS. I TOLD THEM THE BANKING TREASURER NEEDS TO KNOW HOW THEY TREAT, THE ALREADY SCAMMED. LAST DIGITS XXXX OF CARD ; TEL # XXXX ; I GUESS THEY CALL THEMSELVES BEING A SMART AS- 90 DAY PROBATION FOR THE CRIMINAL NEGLIGENCE UPDATE : AFTER WAITING AN XXXX HOUR AND XXXX MINUTES DAYSHAWN ANSWERS THE PHONE, I TALK TO HER ABOUT XXXX MINUTE AND SHE HANGS UP, WASN'T YELLING IN MY UPSET, I JUST GOT ROBBED VOICE. FIGURE THAT OUT XXXX TIME TALKING TO HER. XXXX MENTALITY... EASY TO COLLUDE AGAINST THE LESS FORTUNATE. NOW THEY NEED TO BE FIRED, FOR CAUSING DELIBERATE AND MALICIOUS FUDICIARY INJURY AGAINST A MEMBER OF A PROTECTED GROUP. OF COURSE, DONE WITH THE SUPERVISORS BLESSINGS, THEM TOO! XXXX BANKING XXXX XXXX : XXXX XXXX SEE ATTACHMENT
01/06/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WA
  • 98115
Web Older American
My complaint is against " U.S.DIRECT EXPRESS ''. I had " I.D . THEFT '' on XX/XX/XXXX. I checked my " U.S. DIRECT DEBIT CARD '' balance on XX/XX/XXXX, and discovered a discrepancy of an amount I didn't recognize. I immediately contacted " U.S. DIRECT EXPRESS " CUSTOMER SERVICE '', to submit a dispute. They put a " STOP '' on the DEBIT CARD I'd been using, and then issued a NEW DEBIT CARD. I proceeded to ask where this unknown charge came from, and was told a particular company, and was given the phone number associated with them. I called the number myself, so I could confront them, but it was to no avail. After dialing the number I was given by " U.S. DIRECT CUSTOMER SERVICE '', it became obvious that it was some sort of 'TELEMARKETING FIRM '', and first thing I heard was the typical " THIS CALL MAY BE RECORDED FOR QUALITY ASSURANCE ''. So the " U.S.DIRECT EXPRESS '' dispute department mails you a " DISPUTE FORM '', and you are expected to return it within 10 days. They then review your dispute, and claim to make a decision within 45 days. By the time I received the dispute papers in the mail, a few days had already passed within that 10 day period, so it would be impossible to get it back to them within 10 days, without paying for OVERNIGHT delivery. I was unwilling to do that. I proceeded to send the dispute form and waited. The 45 day waiting period turned into almost 60. I contacted " U.S.DIRECT EXPRESS '' " CUSTOMER SERVICE '' to inquire about the dispute decision, and was told that because the dispute form was not returned within the 10 day period, that it was still ongoing, and no decision had been made as yet. In addition, I had previously had " I.D.THEFT '' in XX/XX/XXXX. At that time, my entire " SSI '' benefit amount had been depleted. I went through the same process, filed a dispute, no decision was made, and their office was at fault for the " I.D . THEFT ''. I've reported " U.S.DIRECT EXPRESS '' to the "XX/XX/XXXX. '' about both incidents, and they were very familiar with this company, and stated that " U.S. DIRECT EXPRESS '' was at the very bottom of their list for " REPUTABLE '' companies, and they had received thousands of complaints about them. They suggested that I contact you, because they felt you would be able to help more then they could. I also spoke to a lawyer about the XXXX incident. She was quite familiar with " U.S. DIRECT EXPRESS '' as well. Her colleagues filled in her in on a few cases involving this company. She stated that " U.S.DIRECT EXPRESS '', never answers a lawyers call, so she proceeded to write and send them a letter on my behalf. UNFORTUNATELY, she submitted the letter with incorrect dates of the " I.D.THEFT '', so it was completely ignored. I informed her of this discrepancy, and she re-sent the letter with the correct dates. Neither one of us ever heard anything back from them.
04/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95341
Web
I have a Direct Express Card I used the card to send my daughter money and then I took the money back off the card so it would have left me a balance of XXXX on there'sthen i heard XXXX missing off of the card. I called at that point to find out where the {$56.00} went they told me that I'd have to wait that it was still pending that have to wait 5 days. On XXXX 2020 I called to let them know that money was missing and asked where the money was in what company it was they told me something FL XXXX I don't know that company I didn't use the card my husband never used the card my kids are XXXX and XXXX they don't use my card the lady told me that she could tell that it was fraud based on looking at it and that there were three other ones and gave me three other dates that money was missing off the card is well their own company told me that it was fraud to begin with on the XXXX when I talked to her she told me that it was fraud and all I had to do is fill out a form in the money would be credited that was the phone call I filled out the form I sent it in now they're denying me telling me that it's from being online and it's a recurring online fee and I asked them where and they gave me letters it's not even a company it's a bunch of letters I asked where it was being used what those places are they told me they don't know they can't give me that information how can you not give me the information to where you sent my my card my money I went and talked to a supervisor after supervisor first they told me they couldn't even connect me with the people that look into it and then the next person said over why don't we connect you to the people that investigated it and they still don't know and still gave me yzq are whatever a bunch of letters okay and told me that it was from online I don't use my stuff and when I do use it for online I know where it's being spent when I use it online I use it for stuff like my Internet bill which is {$10.00} a month I use it for my electric I didn't use it for electric this month so where did this {$230.00} go they can't tell me all they can tell me is it comes off reoccurring and I even went and got a new card and now I'm going to make a police report.. I look up the places online and they're different domain sites so now they're telling me I'm paying online to own domains I'm an at home mom that does nothing I'm very sick I do nothing I don't own any domain I wouldn't even know how to get a domain I can't even get my keyboard to unstick on my computer my space key don't work and I couldn't even tell you how to undo my space kitty make it work. Totally switching to a different card as soon as I can had it not been so close to the beginning of this month I'd be switching it already I can't wait for my money to load to a new card or else I'd be kicked out of my house
02/27/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MA
  • 026XX
Web
This happened on XX/XX/23 once for XXXX dollars, it also happened on XX/XX/23 for XXXX, XXXX, and XXXX several times when my credit card was charged from XXXX XXXX mobile. I tryed to reach out to XXXX but got nowere because im i dont know what these google charges were from. I do have a XXXX account that i use only to back up my photos i checked my XXXX account and i did not see any of these transactions in my account such as subscritions or play store purchases.When i looked up the merchant XXXX XXXX mobile i saw similar complaints about unautherized purchases, i tryed to contact them about the purchases and got nowere. I had contacted my bank write when i saw these purchases, i am always checking my balance because this is my income card for XXXX for my rent and other bills monthly. I had just recieved my first child survivor bennifit days before of XXXX dollars so i new that i had money on my card. I was watching a movie at my moms house that weekend because every weekend i spend at my moms with my son to do laundry.So we had watched the movie and i decided to order some doordash for dinner, tryed to place my order several times and my card would not go through. i was confused so i checked my bank card app and my balance was XXXX dollars and then i saw all the pending purchases from XXXX XXXX mobile.I immeditly called my bank card to disput these unknown charges that i did not authorize.the women on the phone was like oh my got there are so many charges. so i was sure they were going to help.They did not after about a week i got the paperwork saying the denied my disput.They said the transactions were not unauthorized that i must have made them. I was very upset at this point so called them back because they didnt even give me a option to apeal the decision, they told me to email them an apeal letter and i did. Never heard a thing back, so i called again they siad my case was closed and that i needed proof i was in jail or the hospital at the time, i was confused. I called legal services they said to try attorny general they said to try consumer finacial protection. I just want my money back i did not make those transactions. I dont think that the people on the phone at direct express were trying to help me.I have had to disput a transaction before and did not have a problem, i thought i had a right to my own money. ther were about XXXX transactions in all some were XXXX, XXXX, and XXXX all from XXXX XXXX mobile.I dont want this to happen again that was alot of money that was taken off my card and i want this resolved. it was my sons survivor bennifits i dont undrestand. I dont have any proof of anything because i dont even know what XXXX XXXX XXXX is. i Looked them up but i am still confused why i would drain my own account and leave me and my son broke for the rest of that month.
10/13/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • KS
  • 660XX
Web
On XX/XX/2019 I checked my balance by phone before going to the store. I noticed that my account balance was several hundred dollars less than it should be. I tried to log into the direct Express site, to check my balance, but it would not let me. I tried to contact direct Express and after several calls that could not go through due to high call volume and 40 minutes on hold I was finally able to reach someone. I asked him what the charges we and he told me there was one from XXXX totaling XXXX dollars and to call XXXX to have them stop the charges. He did not have me cancel my card or tell me that there was another charge to XXXX of XXXX dollars. I contacted XXXX who did not come up with anything in an investigation. I tried contacting direct Express for 3 days and again due to high call volumes could not get ahold of anyone. While this was happening there were 4 more fraudulent charges 2 foriegn and 2 from XXXX in XXXX made on my card. When I finally was able to get ahold of someone she had me cancel my card, told me she was sending a new one and a package to despute the charges and asked if I wanted expedited shipping on the card for a charge to which I said no. A few days later I got an email from ups saying they had delivered my card, the card was delivered to the wrong address, and the despute packet never arrived. When I contacted direct Express about the card being delivered to the wrong address and not receiving the packet, they said they would send a card, but I would be charged for it. I told them I should not be charged because they sent it to the wrong address, to which they said they would waive the fee and send the despute packet. On XX/XX/XXXX they charged me XXXX for expedited Shipping of the card which I explicitly said I did not want, and they never sent me a despute packet. On XX/XX/XXXX they gave provisional credits for 2 of the purchases while they investigated the charges. I still had not received the packet to despute the charges and include my police report. And they did not credit me for the 4 other fraudulent charges. XX/XX/XXXX I recieved a letter saying they had investigated and were not able to prove fraud had occurred and will be reversing my credit and be taking XXXX back from my card. Again I was never provided the packet to despute or provide further information for their investigation including a police report and the facts that 4 of the charges were in California and two out of the country in a foriegn language while I live in kansas. I am on disability and them taking the money back is detrimental to me and my living situation. I have not been able to get ahold of anyone at direct Express since receiving the last letter. There are no family members or friends that have access to my card, all of these charges occurred while I was sleeping.
08/02/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • PA
  • 186XX
Web
Hello I am severely XXXX and have XXXX XXXX XXXX XXXX XXXX XXXX XXXX from my brother and was XXXX very bad by an ex and family members for years my mother tricked me into going on a cell phone plan with her and then reported the phone stolen and wiped out the cloud also there's been a XXXX who's been stalking me who's also affiliated with my family who stole the XXXX card that I had in a government phone that I got and got into my XXXX account changed all my passwords and somebody purchased {$450.00} worth of cryptocurrency from XXXX with my debit card I get {$840.00} a month on the XXXX o the month I had {$590.00} in the bank I want to go purchase XXXX food and there was XXXX missing from my account to XXXX they tried to say I authorized these charges which I did not there's recordings of me calling sometimes twice every day in a month crying to please give me my money back begging and pleading I literally lost my house sitting and everything I'm XXXX XXXX XXXX XXXX because of this now I'm living in a XXXX XXXX because I have nowhere else to go because the police tried to say I didn't live at my address and that's how my family was getting over on me they would call the cops every time I would come home and I would get thrown out of my own house so they threw all my stuff out on the street and on the porch and I have pictures of it they were stealing my mail and everything my sister is a witness to all this as she herself has a PFA on certain family members they stole lots of money from my grandparents and tried to coerce him to lie for them the situation is really bad now direct Express debit card services took XXXX back out of my account which left me with {$390.00} they canceled my card on the XXXX when I asked him to please lock it until I could get to the ATM in the morning and now I'm sitting here with no food no money nothing because they canceled my debit card told me to call social security and now they charged me {$20.00} for another replacement card that won't get here until Thursday this company has also charged me {$100.00} to change my address in XXXX there's something with the phone my mother gave me there's a reason she did that and I reasonably that she either tried to frame me or do something very sketchy because they were all audited by the FBI for stealing money for the pandemic I really really need help with this I'm struggling so bad I'm severely XXXX and don't know what to do I need this money to survive and I need to get money to get to somewhere safe please help me you can reach me at XXXX and my name is XXXX XXXX XXXX I also have photos of the paper direct Express debit card services/ Comerica can do it Bank sent me by the flimsy investigation they did they tried to say authorized charges in which I never even had an account in the first place.
03/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • OR
  • 973XX
Web Older American
On XX/XX/2021, morning of I checked my account online my phone app. Shocked as there were 206 transactions unauthorized by XXXX TEST, INTERNET, CA, USA ). AND ( XXXX * Test, XXXX, CA, USA. ) XXXX #, CA, USA. AS WELL AS ( XXXX Test, XXXX XXXX, CA, USA These charges were unauthorized and had taken {$240.00} out of my Account in which was part of the second stimulus $ received. They took every bit of my money i had to live on until the XXXX of XX/XX/2021. These Unauthorized Transactions Date on XX/XX/2021. they started and commenced at XXXX ended XXXX.. XXXX transactions in the amount of {$1.00} Each = {$160.00}. - XXXX transactions in the amount of {$1.00} Each = {$77.00} Total Loss {$240.00}. I did report and called Direct Express as soon as i seen my account money gone. He canceled my Debit Card. Issued a new card by mail in which i did not Receive until 11 days later. He took my information then read it back to me. I corrected him as he stated 120 unauthorized charges. I repeated to him that was not the right calculations. Informed him of the correct amount twice. I received the Paperwork 7 seven days later. He still had the amount incorrect. As soon as I received the papers I Crossed out the Wrong Amount and put the Correct amount beside it. And explained this was not the correct amount. I sent the papers back the same day. On XX/XX/2021 i noticed a credit Adjustment to my Account in the Amount 4 XXXX. I then called Direct Express to inform them this was not the correct calculations and still due me the remainder of {$120.00} back to my Account. I have called Repeatedly waited on hold for hours, then when someone answered. I explain it over again, One of the Representatives even went as far to tell me of the college degrees she has, also she would not be working there if she did'nt have the knowledge. I took that as a major Assault on my Dignity. The last time I spoke with with Direct Express I still have not Received. Since they have Closed my Dispute. I am So very confused of there mentality, And disregards of this matter. I Have not Received any letters of the conclusion and Investigation Process. I Fully Believe there investigation was not fully done correctly. They would have seen there error s. all starting from the beginning of this investigation. Did they not read my unauthorized Transactions paper work I corrected, Filled out with a total explaination. I Truly Pray this will finally have a Positive input, As they need to Correct all the mistakes they have made. And Award me the Credit Back as Due, And taken from me. All the Stress, of it all. Not Right. I AM ASKING YOU TO DO YOUR JOB RIGHT, I PRAY THIS HAPPENS, I HATE TO THINK OF THIS HAPPENING TO SOME OTHER VICTIM. I AM SURE I AM NOT THE ONLY ONE THAT HAS HAD TO FIGHT FOR WHAT IS RIGHTFULLY THERES.
12/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • CO
  • 80211
Web Servicemember
In the process of resolving a disputed transaction that occurred on XX/XX/XXXX ( for the amt of {$600.00} ) Direct Express, on XX/XX/XXXX, withdrew {$600.00} in total from my account, deposited only {$300.00} immediately there after ( which hasn't cleared as of the date of this complaint ), and justified its actions via phone call to their customer service Dispute Resolution Dept as the being part of the decision to only allow me to recoup one part of the financial losses that occurred on XX/XX/XXXX. The disputed financial loss that is in dispute occurred from an XXXXXXXX XXXX that retracted the withdrawn amount due to timing out. I waited a few days to address the occurrence with the XXXX XXXX due to my thinking that the return of the credit would happen automatically. After a few days of the credit not posting for pending, i called the company and was informed that the only recourse for me was to contact my financial institution and dispute the transaction. They opened a case file and gave me the reference number to forward to my financial institution so they could use it in their investigation. When I called Direct Express the next day, I learned there was an additional ATM withdrawal that I wasn't aware of. I called XXXX again and informed them of that problem and they gave me a separate case number for that problem. It was also described by XXXX as a computer glitch. Direct Express provisionally resolved the dispute on XX/XX/XXXX and then later retracted that recoupment without posting the retractment to my account as a - XXXX Their process requires dispute documentation to be returned in a timely manner in order for the provisional credit to be made into an actual credit. That did not occur so the credit disappeared. This made it difficult for the service agent to adequately assist me in gathering information when I called on XXXX about the transactions. I was giving them more information than they had readily available to them. Revolving balance accounts are not available on the consumer side of Direct Express ' transaction records- otherwise I could attach documents that show the provisional credit was withdrawn from my account. As it stands it's only my word that i can offer. On XX/XX/XXXX, i sent in the dispute documentation via email and on XX/XX/XXXX another credit totalling {$600.00} was deposited to my account and was withdrawn on XX/XX/XXXX. While contacting the dispute dept on XXXX, I was informed that Direct Express had determined that it was only going to replace XXXX of the XXXX ATM transaction losses that led to the dispute. Furthermore, i was explicitly told that the other transaction was addressed via credit from the ATM company without any proof either on the consumer end or the service agent of my Direct Express account.
12/06/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 356XX
Web Older American
I noticed a fraudulent charge on my Direct Express debit card last week on XX/XX/XXXX for {$4.00}. That card is where my Social Security payment is deposited each month. The store where the charge was made is one I knew I hadn't visited in about 6 months & my debit card has NEVER been out of my possession. So I knew it was fraudulent. I called the customer service number on the back of my Direct Express debit card & stayed on hold for way over an hour but finally got through & reported the charge. I asked whether the card should be canceled & was told that since the fraudulent charge was still pendingI needed to wait until it went through. A few days later, after this month 's SS payment was deposited on the XXXX, I got a low balance alert from Direct Express on the same day & discovered that someone had charged {$860.00} to my card in XXXX, AL, which is about 4 hours from where I live. The charge was made at a XXXX XXXX store. I was at the doctor 's office getting tests but within an hour was back home & began calling to report the fraudulent charge. I stayed on hold over & over again, only to get a recording saying they were experiencing heavy call volume & disconnected. Finally after almost two hours of calling & being on hold, I managed to reach customer service & reported the fraud. The rep canceled my card & I paid {$13.00} for expedited shipping of a new one. This was on Tuesday XX/XX/XXXX. I received the card today, Thursday XX/XX/XXXX & stayed on hold almost 90 minutes to get it activated. That agent told me to hold while he transferred me to " Level Two '' and I was on hold for an additional hour and 10 minutes. When I finally reached customer service, that person was incredibly rude, basically accused me of misusing the card myself and told me they would " try '' to get my money back but it would take 45 days. I was so upset I was having XXXX XXXX. I thought I had protection against fraud & that my money would be at least provisionally added back to my card while they investigated. But no. I am appalled that the SSA is using this shady outfit & recommending it to seniors like me who mostly live on a fixed income. This is a disaster for me. I've had some unexpected medical & other expenses recently & have literally no money now to pay my bills this month or even buy food. When I XXXX the Direct Express card, I found dozens of horror stories identical to mine, of people being on hold for hours & hours, disconnected due to heavy call volume, unable to recover the money fraudulently charged to their debit card ... many people reported never getting their funds back at all. How are they getting away with this? I learned through XXXX that there is or has been a Class Action suit against Direct Express because of these incredible practices.
12/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • WI
  • 53212
Web
Hi CFPB I would like to remain anonymous and you may republish this if I can remain 100 % anonymous in my complaint direct Express The Direct Express Debit XXXXasterCard is issued by Comerica Bank has stolen thousands of dollars from me maybe four or five they've been stealing from me from the past years now I also have them on tape with XXXX in XXXX saying they were giving me all my money back they lied about that they also told her to hire department of XXXX that they also took {$500.00} for me XXXX said they did no such thing there was never any purchases for {$500.00} nor did I ever use {$500.00} on the card they were talking about to make any purchases direct Express also told me about 2 years ago that someone stole money from me and something about a XXXX come to find out I contact the company XXXX they said that was not true they haven't had the card on file they never had it in their company website or what do you do billing to say someone is using this car for this then the other they have no record on the car they told me to call my financial institution which I did they told me they would give me money back which they put on the card then took it back like the supervisor saying less than five minutes she said we owe you that money I don't know why they took it back to this day over XXXX to XXXX dollars back so they've been stealing money I have numerous recordings proven that they have been stealing money for me even in their own words lying to me supervisors on tape and people also confirming that I never got a sent back I have plenty of recordings on these people all they do is still people money and leave them high and dry I looked on the XXXX website and see if anyone else is experienced this and other websites have popped up comera bank and direct Express is still in the consumer money please help I do have numerous recordings even the one from XXXX were supervisor even lie and said I was getting my money back even with the people on the phone department XXXX they literally told them they gave all this money back to me and direct Express their own okay we don't have it the multiple people saying no we gave money back a multiple people also confirmed they never took any money off my card I also have direct Express on tape lying about money lying when I will get money told me they were holding money never released it on take telling me all the system is just saying you have one amount but don't believe the system you have more I said I have to go with the system saying because why would the system say I have less if I have more that doesn't make any sense but to make this very very long horrible stressful situation short that's just a little of the breakdown someone please help me thank you so much and have a nice day
09/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30315
Web
I took out a dispute in the month of XX/XX/2021 XXXX Do to my card being lost i called and canceled my card and reported it stolen. & about 2 weeks later i recieved a letter in the mail to fill out for the transactions i disputed and was given a provisional credit for the amount of {$580.00}. On XX/XX/2021 i called my debit card to check my balance. just to find out that the {$580.00} that was credited to me was reversed without any notice. Nor did i get anything in the mail and when i question the customer service rep .. i was told that the payment was due to reverse on XX/XX/2021 and the letter of this transaction was sent on the same day.. & i still have not gotten this letter i asked to work out a payment plan and i was told that the DIRECT EXPRESS COMERICA BANK XXXX doesnt do payment plans and that it was nothing more to be done .. ive been calling my bank sine XX/XX/2021 and all ive gotten was throw from one department to another as well as being on hold for over # plus hours ( i also have a screenshot of this ) >> My rent is now past to because it due on the 3rd of every month & because i never got any help with Direct express after calling for days as well as calling XXXX ( XXXX ) XXXX & almost every worker gave me a very poor attitude as well as mis information I DID NOT APPROVE OF ANY TRANSACTION for {$580.00} to be taken out my account.. Ive been getting SSI for over 10 years and ive never had this issue Also i am really disappointed at how DIRECT EXPRESS treated me with a very nasty and inpatient attitude .. i was hung up on many times and ive been vey respectful and calm with this situation .. I was hoping i could clear things up with my bank because ive been with direct express for bout 5years .. But i didnt get anything but let down and my money taken I WAS TOLD THAT, I got myself into this and i should contact the merchants, SO i also asked what was the final choice on this dispute matter and i was told by costumer service that, My dispute case was closed ( i was never notified of this ) Because they wasnt able to determine if it was fraud or not ... so basically my money was taking because they dont know how to handle my dispute I was treated and talked to very poorly and left confused with no answer to how or why this was handled in this manner .. Nor was anyone of the reps considerate enough to help me in any type of way even after i explained that i have to pay my rent which is $ 550 monthly and my tmobile phone bill is {$100.00} as well as other bills i cant afford this to happen .. i just started collage last week i cant afford to be behind on rent Please may someone contact me ASAP the longer i wait the higher the late fees guys please help me!!! my number is XXXX or XXXX _ - XXXX XXXX XX/XX/2021 XXXX
12/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • WI
  • XXXXX
Web Servicemember
I have exhausted all options with Direct Express for resolution. The United States Treasury has deposited my funds to a " Direct Express '' card and I have not been able to access those funds since XXXX of 2021. Today 's date is XX/XX/2021. I contacted Direct Express at XXXX regarding this issue, including, but not limited to, the following dates, backed by evidence from the complainant 's XXXX phone account billing statements : XX/XX/2021 at XXXX am XX/XX/2021 at XXXX am XX/XX/2021 at XXXX pm XX/XX/2021 at XXXX am XX/XX/2021 at XXXX am XX/XX/2021 at XXXX am XX/XX/2021 at XXXX pm ( duration approximately 80 minutes ) XX/XX/2021 at XXXX pm XX/XX/2021 at XXXX pm XX/XX/2021 at XXXX pm XX/XX/2021 at XXXX pm ( duration approximately 37 minutes ) XX/XX/2021 at XXXX pm XX/XX/2021 at XXXX pm ( duration approximately 14 minutes ) XX/XX/2021 at XXXX pm ( duration approximately 23 minutes ) XX/XX/2021 at XXXX pm ( duration approximately 29 minutes ) XX/XX/2021 at XXXX pm ( duration approximately 21 minutes ) XX/XX/2021 at XXXX am XX/XX/2021 at XXXX am ( duration approximately 12 minutes ) Over the course of the above stated dates, Direct Express sent me a replacement card to access my funds. When recieved, and attempted to activate, the system refused. A prerecorded message said what I entered does " Not match the information on file. '' A live representative assisted me with activation. That was not successful either, so another replacement card was issued. When second replacement card issued, I again attempted to activate to no avail. A live representative, again, tried to assist and was unsuccessful. I was transferred to the supervisor. Again, no success in activation. I was then transferred to the supervisor 's supervisor who couldn't activate the card either. They sent out a third card. Activation was unsuccessful. Please note, at one point the Direct Express XXXX tried to personally activate my card on a conference call with the automated system. I provided my XXXX digit account number to her. She entered all my information and all i did was enter a pin number. Still, no success. " I have never had this happen before, '' she said. I have called phone number XXXX, the Direct Express XXXX line multiple times as well. They took my information and someone called me back. Most recently, they sent me a fourth replacement card via United Parcel Service, and charged me according to their policy. Activation of the fourth card was unsuccessful. After failure to provide access to my funds for nearly two months, Direct Express must be held accountable. I have exhausted all options with Direct Express for resolution. I just want my money. Therefore, this United States Combat Veteran submits the aforementioned complaint.
02/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OR
  • 97303
Web
So XXXX wanting to file a UDAAP complaint due to me ordering a card under certain provisions that it was going to be a replacement card for broken card and that it would come with the same identical card number just a new expiration date I ordered this on until XXXX of XXXX right before my bills were coming out of my direct express card and I am a recipient of SSI supplemental security income. And so I confirmed that I was ordering a replacement card for a broken card or damage card and I confirm that and then I got an email a few minutes later that said that they had in fact blocked my card and I was being issued a new one with the new number and so all my bills that I had coming up in 2 days had nowhere to take money out of. As a result I incurred {$190.00} and some change for late fees and subscription bounced payments failed of payment attempts etc. Unfortunately US direct Express does not allow for screenshots on their website so I was unable to get any screenshots for verification but the complaint type wanting to file is against US direct Express or direct Express is what they're called and then the card issuers for them are Comerica Bank. According to what I was informed I was informed what is listed below : The bank would be liable for the damages incurred due to their mistake in changing the type of card without proper notice. It is the bank 's responsibility to ensure clear and accurate communication with their customers, and any miscommunication or errors on their part can result in financial losses or inconvenience to the customer. If you've been affected by the bank 's actions, you may consider reaching out to their customer support or a higher authority such as a consumer protection agency to seek compensation for the damages. And to further the complication of this whole situation I got a hold of Comerica who is the corp for US direct Express and the person from the division for escalation reached out to me and she told me that this option that they have on the direct Express app is known about they know about that problem and that direct express just doesn't have a way to honor that option so like there's other people that have been going through it too as well and it's caused me a lot of heartache and a lot of setbacks and everything else. So to summarize this is my official complaint is that : the bank promised to reissue a card with the same original card number and then changed the card number without proper notice or consent, it could be considered a UDAAP violation Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) regulations. UDAAP regulations prohibit financial institutions from engaging in practices that are unfair, deceptive, or abusive to consumers.
04/18/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • SC
  • 298XX
Web
In XXXX of XXXX on the first my SSI benefits went on to my Direct Express card in about XXXX to XXXX a.m. LOL thresh transaction was made taking {$400.00} of my benefits and I only receive {$520.00} a month I went through all the steps by reporting and everything that I had to do I did that day that the money was unauthorized and taking off or out of my account. Then XX/XX/XXXX XXXX XXXX who is the answering service for customer service for Direct Express froze my Direct Express card that's the card that most people with SSI get their benefits deposited on I can not reach a live person I've even wrote to the oig US Treasury various people their social security department I've tried to reach condo and services which is the customer service number you have to call for Direct Express for any problem I can't even get anything to happen those companies along with Comerica Bank who holds all the money for the US Treasury for social security had or have civil lawsuits against them some people are having luck with getting their money back but I can not reach a person on the phone I need to have the account unfrozen and having a card sent to me and on XXXX there are groups for victims of direct express XXXX XXXX in Comerica Bank that I'll talk about their experiences some people have taken prepaid cards like XXXX or something like that to social security office and has it so security office call the XXXX XXXX the customer service and have them reroute the money back to social security office and then put it on your card but I'm getting the runaround and I have since XXXX of XXXX and we're almost in XXXX of XXXX that's all the money I have to live off of months {$520.00} so that hurt me I lost my home had problems paying car insurance getting medication going to the doctor everything lost a lot of a lot of my personal belongings my place to live was the most important I don't know what to do at this point I've done everything that I was supposed to do reporting the frog riding them a tizzy I've done it I'm getting nothing but brick walls and the runaround I would like to get a new card I'd like to social security office to have the money rerouted back to them because someone in another state on one of those websites that I was talking about victims of Direct Express in XXXX services they did that very thing but I took a card of the same thing to the local office where I live in XXXX South Carolina and the worker at the windows and they didn't do it so I know it can not be different from one state to another it's also security I need help and this pandemic has not helped at all and I've been trying for 5 months now to get my money back and that's almost {$1000.00} thank you so much.
04/25/2018 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • KS
  • 660XX
Web
On XX/XX/XXXX I looked at a property to rent to own in XXXX XXXX Missouri through a company called XXXX XXXX XXXX XXXX also XXXX XXXX. Their owner is XXXX XXXX. I entered into an agreement to purchase the home on XX/XX/XXXX with the deposit being a XXXX to XXXX money transfer since their office was a six hour drive. On the XX/XX/XXXX when I arrived in XXXX XXXX to take possession of my home the door was locked which all of XXXX XXXX XXXX are unlocked. I called them to ask how to get into the property and was told to " break into my home '' or " find a window open. '' I finally found a window that was open. When I opened the window the fumes of natural gas nearly made me sick so I called the Emergency number for XXXX XXXX XXXX who sent a technician out along with the fire department and police department. When the police officer got there she said I tried to buy this house you have been the latest victim huh! This house should be condemned but won't be because we don't have code enforcement. The fire department shut off the natural gas due to a pipe being stripped inside the house. XXXX XXXX XXXX said no utilities could be reconnected because someone had stripped the utilities out of the house. When I called back to XXXX XXXX XXXX they said well it is your house now fix the problems. They are not saying the house can't be fixed and you purchased the house as is. When I agreed to purchase the house the utilities were on or had recently been on so this problem is recent. They are refusing to refund my money or switch me to another one of the properties that they have for sale. I drove back to XXXX XXXX which is two hours from XXXX XXXX with two dogs and a cat to borrow from my mother for a hotel. I put in a complaint to the XXXX Store that the money transfer from, the bank card which is a XXXX XXXX XXXX XXXX, and the Attorney General of Missouri along with the Federal Trade commission. All of which said they have no recourse. The amount of purchase was for XXXX with a XXXX transfer fee. XXXX XXXX picked it up in a XXXX store outside of XXXX XXXX. XXXX XXXX the bank involved with XXXX said in the future XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX would not be able to wire money or transfer funds using XXXX stores but because the transaction had been initially approved by me that they had no recourse to get me my money back. I did approve the transaction until I knew that the house had been damaged by the squatters that had taken up residence in the house that I had looked at. The house while in poor condition at the time I looked at it was at least able to have utilities turned on. The value of the house at the time I looked at it was XXXX and the repairs are well over that
05/15/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • LA
  • 713XX
Web Servicemember
OnXX/XX/XXXX{$150.00} was taken out of my account unauthorized. OnXX/XX/XXXX I called the customer care center of my bank to dispute the charge, on that date the dispute resolution department opened an investigation. On XX/XX/XXXX they issued me a provisional credit in the amount of {$150.00} pending the outcome of the investigation they told me the provisional credit may be reversed. On XX/XX/XXXX without any notice they reversed the provisional credit of {$150.00}, so on XX/XX/XXXX when my direct deposit came in and I checked my account that's when I noticed they had reversed the provisional credit of {$150.00}. So not knowing they were going to do that, much to my surprise I was less the {$150.00} from my SSI direct deposit. So I called them immediately to find out why. I was told they had that right, that at any time if they decided to reverse it they could. I asked why I wasn't notified and also why would they reverse it just 12 days before the investigation was through.They would not say why and when I asked to speak to a supervisor they hung up on me. Then onXX/XX/XXXX I received a letter from them stating that on XX/XX/XXXX the investigation had ended and they closed the case in my favor. Then it went onto say that the provisional credit they issued me on XX/XX/XXXX would remain as a permanent credit on my account. So on SaturdayXX/XX/XXXX I called them and explained all of this to them. I told them that they are saying the credit will remain permanent but they had already taken the credit out, therefore they needed to reverse it and put the funds back into my account. Well needless to say they put me on hold and never got back to me. So again today, XX/XX/XXXX I called them again and pretty much the same thing happened. When I asked to please talk to a supervisor who could help me and explain to me what is going on, because as they know I am XXXX and live on my social security checks so that {$150.00} that they took out on XX/XX/XXXX came out of my check on the XX/XX/XXXX and I needed to talk to someone to find out what was going on because I live payday to payday. Well once again she interrupted me and said hold on and I was disconnected. I called back and it took me 3 tries before I could talk to someone and they hung up on me also. So then I called consumer finance and the lady gave me the website to y'all and here I am. I do have both letters stating everything I have told you as well as bank statements showing where the money was taken out and then the credit issued and then where it was reversed as well. Along with phone call logs with the dates and times of each call. So please any help I can get would be greatly appreciated.
04/25/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 923XX
Web
I was alerted by the fraud department that my Direct Express debit card issued by XXXX for XXXX payments had been charged excessively in a short period of time. I asked them to cancel the card and I filed an official dispute complaint with them. This was XXXX XXXX , XXXX . The charges were made from a foreign country and I was told the investigation would take up to 90 days. I have called periodically and furnished them with detailed transaction information. I learned the fraud company had used XXXX to access my funds which were taken from the Direct Express master card. So I also filed a complaint with XXXX per Direct Express instructions. I was refunded partially by XXXX , they explained that they could not recover all the funds as the money was not in the fraudsters account. So I went back to Direct Express. They told me that they had stopped investigation since XXXX had issued partial refunds. This is unacceptable. I had over {$2500.00} taken, all in small amounts of XXXX , XXXX , XXXX , XXXX etc. amounts. About 50 transactions. I believe I have been refunded only {$300.00} or {$400.00} thus far. Every time i have called Direct Express I have not been able to get them to release the remainder of my money. I am XXXX , I need to pay my property taxes which are now overdue. I have no other income source or savings and I can not afford to take this huge loss. I have faxed the information to DIrect Express and XXXX . I have tried to be patient. I have asked for them to escalate my issue at Direct Express. I have been told I can not directly speak to anyone in the fraud department or a manager. I have to call them. I live in a remote part of the XXXX XXXX and have to be driven into the closest town , 25 miles away to get a good enough cell signal to talk to them at the number printed on the back of the card. Can you please find a way to help me recover the rest of my funds? I called them three times XXXX XXXX , and the call kept getting disconnected when they put me on hold. I begged them to call me back if they disconnected me and they said they could not make outgoing calls. I have received no mail or calls from them. All the contact I have made has been me calling them asking for a status update. I ca n't keep waiting and re explaining myself every time. I am taking daily prescribed medications that make me groggy. I do n't have anyone to help me fight this battle. If this was a normal bank I would have been given some kind of provisional credit to use while the investigation was underway. I have a hard time expressing myself and sense of urgency in a way that gets results. Please help.
04/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 78664
Web Older American
On XX/XX/2021 there was a cash amount of {$100.00} by XXXX deducted from my debit card. I have tried calling them several times. Reply was leave a message after the beep. I called my card at Direct Express and started a dispute on XX/XX/XXXX On XX/XX/XXXX I recieved a document from the bank stating they have determined that no error occured.They said if I wish to continue the pursuit of this claim to seek reimbursement directly from merchant. On XXXX XXXX a cash amount of {$120.00} was deducted by XXXX XXXX XXXX I tried calling them several times. Reply was leave a message after the beep. I reported these both to my bank on XXXX XXXX.I recieved a dismissal for both disputes on paper by mail. No explination other than merchannt involved ( plural ) provided documentation that indicates transactions were conductrd with my authorization.I have never heard of or have i ever done any business with either merchant ever. The bank originally put the monies back on my card in XXXX to then subtract the monies in XXXX. On XXXX XXXX I ordered a bottle of XXXX, buy one get the second bottle free which had a money back garuntee included. The only reason i ordered them was because of the garuntee. I called the number provided and ordered and paid for one bottle for the amount of $ XXXXThe following month im looking at my transaction history and there is a charge of {$110.00} from them. I called and told them about the charge and they said i didnt cancel my subscription. This was the first time the word subscription had ever been used. I ordered over the phone. There was never anything about a subscription. I also told them i was unhappy with thier product. There garuntee was that i would loose weight and i had not lost any. The relunctantly reversed half the amount back to my card. I then called the bank and disputed the other half on XX/XX/XXXX. The bank denied the claim saying there was no wrong doing and to go after the merchant if i wanted to proceed.It was denied in writting by mail XXXX XXXX. The merchant should be also reverse the original charge of {$59.00} for satisfaction garuntee. Ive been a customer of Direct Express for over 15 years and made many disputes in the past for them to be denied. This is the first time Ive gotten online to see what rights I have. The bank will not listen to any of the information i had gathered after the denial. I dont even have a drivers liscense but yet they are saying i rented a car. Also the rental of a cabin and a car but niether merchant required any deposit or hold for there property. Its apparent it was not me. i have records from the bank proving i was in my hometown. Please help.
08/21/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 91702
Web
On XX/XX/2019 I logged on to usdirectexpress.com, I transfered approx XXXX to my checking account and received a confirmation number. It specificaly said on there website that if the transfer does not go through that you will be notified. I was not notifed! XX/XX/2019 I called direct express customer service and spoke with level 1 and level 2 customer service. I was told that they have been having technical issues with there website transfering funds to checking accounts and that it is not possible to do tranfers on there website anymore and they are advising customers to use there automated phone service to do tranfers to checking accounts. I had them connect me to the automated service and I requested the funds to be tranfered to my checking account and was given a confirmation number. On XX/XX/2019 I called again because I wanted to make sure there would be no issues this time around. I spoke with level 1 customer service and was told that everything looked good on there end and that I should have the money in 5 days. I asked to speak with his level 2 manager because I did not want to take any chances with being given wrong information, such as happened in the past! He connected me with "XXXX" employee id #XXXX. I explained my situation to her. Explaining that this issue arrised on XX/XX/2019 and that I really needed my funds. After about 30 minutes of going back and forth with her she advised me that there is a NEW policy for tranfering funds to a checking account and that you must submit a copy of your state ID and copy of your checking account statement and that it must be emailed to XX/XX/XXXX and that it takes them 5 business days to process and approve.Then once its approved I can request a transfer again for the 3rd time and that I would have the funds 5 days after the transfer. I explained to her that I needed the funds urgently and pleaded with her to transfer me to the advocacy department or provide me with there phone number, she said it wasnt possible. I continued to ask her for options such as a corporate number and so forth. She said she had no other options for me and that she was disconnecting the call. She abruptly hung up on me! THERE ARE OBLIGATIONS FOR PREPAID BANKING COMPANYS OR ANY FINANCIAL COMPANY FOR THAT MATTER. They are OBLIGATED to notify all customers by mail in the event that there are policy changes that affect your account. At the very least they can advise you on there website. Not this company! I have gone ahead and emailed the documents. I guess now I wait for another 10-12 days before I have my funds in my checking account if im lucky.
06/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 189XX
Web
I paid XXXX XXXX XXXX XXXX XXXX {$200.00} through XXXX on XX/XX/2020 to prepare a civil complaint to be filed in the XXXX XXXX XXXX XXXX XXXX XXXX in Pennsylvania. The contact person, " XXXX XXXX '', did not fulfill the service which he was hired for and I had to prepare and file the complaint on my own. XXXX XXXX would not refund my {$200.00}. I contacted both XXXX and Direct Express to make formal complaints. On XX/XX/2020, I emailed Direct Express telling them that I disputed the transaction. They never replied back. On XX/XX/2020, I realized the company put a hold on my account and I was unable to make any purchases. Being that this is my only means of income and making payments, I emailed Direct Express asking that they release the hold. On the same day, I sent a follow up email to Direct Express explaining that the transaction dispute was due to XXXX XXXX XXXX XXXX XXXX not fulfilling their contractual duty. I never heard back from Direct Express though they did release the hold. On XX/XX/2020, I sent a letter to Direct Express via regular mail with a detailed explanation of the transaction dispute with XXXX XXXX XXXX XXXX XXXX. Direct Express never replied. On XX/XX/2020, I sent a letter to Direct Express via regular mail explaining that XXXX will not issue a refund and that per their request, I need to follow through with asking for a refund through the card company. Direct Express never replied. On XX/XX/2020, I sent a letter to Direct Express via regular mail with an attachment correspondence from XXXX. They never replied. On XX/XX/2020, I emailed Direct Express for a status update. In that email, I made it known that I tried calling Direct Express ' customer service at XXXX but the automated recording asked for a " service record number ''. I was never issued a " service record number '' and still Direct Express never replied. I switched my attention to XXXX and filed a formal complaint against them through the CFPB website. XXXX stands firm that they are not responsible for issuing a refund since XXXX is just a payment processor tool and it's up to the merchant to send a refund and when the merchant ( XXXX XXXX XXXX XXXX XXXX ) doesn't comply, then the person making the complaint needs to file a dispute with the card company where the payment was made. I have made multiple attempts to get my refund through both XXXX and Direct Express. The difference is that XXXX had the decency to reply each time I contacted them ; Direct Express has NOT REPLIED ONCE WHATSOEVER. If Direct Express is the source for me to get a chargeback of {$200.00}, then they need to comply.
02/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 13045
Web
I checked my account before I paid my XXXX bill and noticed 17 unauthorized transactions amounting to {$320.00} I called Direct Express on XX/XX/2020 when I noticed the charges and I was told there was nothing they can do until the charges cleared my account. I called back on XX/XX/2020 and started the dispute and cancelled my card. I was either hacked or one of the websites I shop on or pay my bills on was hacked. I pay {$35.00} a month on XXXX XXXX for my cell phone. I pay between XXXX and XXXX dollars a month to XXXX for my TV and internet service. I pay {$12.00} a month to XXXX. I pay {$5.00} to XXXX and I pay {$14.00} to XXXX for my XXXX membership. I shop on the following websites, XXXX, XXXX, XXXX, I bought a VPN from XXXX, I bought a subscription on XXXX which was my last card purchase. I tried to purchase a guitar from XXXX but the order was cancelled due to my card being cancelled and no funds in my account because they were stolen. I also filed a police report on XX/XX/2020 with the XXXX Police Dept. The report number is XXXX I also started a dispute with XXXX on XX/XX/2020 for the 13 charges of {$25.00} for XXXX XXXX XXXX XXXX XXXX Ca in the total amount of {$320.00} The XXXX Dispute Claim Number is XXXX. XXXX says it takes up to 12 days to investigate. I did receive the four XXXX dollar charges back to my account. The following 4 charges were returned to my account XX/XX/2020 XXXX XXXX XXXX XXXX {$1.00} XX/XX/2020 XXXX XXXX XXXX {$1.00} XX/XX/2020 XXXX XXXX XXXX {$1.00} XX/XX/2020 XXXX XXXX XXXX XXXX {$1.00} I swear on the XXXX with my right hand and to XXXX and XXXX XXXX XXXX XXXX XXXX XXXX that I Did Not Make these charges and I will do whatever it takes to get to the bottom of this or to solve this List of all unauthorized transactions below Transaction Date Merchant Name Amount XX/XX/2020 XXXX XXXX XXXX XXXX {$1.00} XX/XX/2020 XXXX XXXX XXXX {$1.00} XX/XX/2020 XXXX XXXX XXXX {$1.00} XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$25.00} XXXX Ca XX/XX/2020 XXXX XXXX XXXX XXXX {$1.00}
05/19/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • OR
  • 97058
Web
I am on social security. I get my funds via a direct express card that SS insisted I use. I get no bank statements as they cost money I do not have. I called direct express the automated line to see why I had no money left. I ended up talking to a very helpful clerk who very patiently found 3 problems on my account. 1 XXXX company 's were continuing charging me when I had cancelled the services 3 days after signing up on line. So at first the clerk thought we were just dealing with a one month issue.however she took it upon herself to check back and it turns out they have been charging for services I have not received .I had cancelled The clerk opened two tracking numbers then had to cancel them and finially told me to just write it up and send to them. And I need to get the cancellation date and the confirmation number as well. Ok I have done that I have been cking monthly with direct express. What I was told today after I had given them my SS birthdate address phone number to the XXXX person I talked .this had to be done everytime. So why am I not recueving any notification in these as to what 's happening? 2 I was told it was past time they were all closed and I could only go forward with the XXXX charge as I waited to long to do anything. All three company 's started this charging in XXXX. The rep and I on the very first one filed for all XXXX comoanys. And it took me too long times up but wo n't tell me the required time frame which does not matter as they were all done at same time. Now I have already called merchant got can date and conf number and sent to direct express but it 's not I. There notes sorry. Therefore I did n't do it so I ca n't appeal them. This over XXXX dollarrs I 'm being overcharged for service I did n't receive. Now direct wants one paper for each charge this is lydicrous. Rent to own.XXXX and XXXX. Details XXXX said free credit report but was XXXX for one mo then XXXX and XXXX monthly if I happened to spend myoney b4 they got they would n't get for that Mon I opened on XXXX XXXX-cancelled XXXX/XXXX/XXXX with XXXX XXXX number XXXX XXXX XXXX XXXX XXXX. Charged XXXX XXXX,XX/XX/XXXX XXXX,XXXX XXXX,XXXX XXXX XXXX. Rent to own said would have house rto but they only had foreclosures.opened XXXX XXXX cancelled XXXX/XXXX/XXXX conf XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX opened XXXX XXXX, cancelled XXXX XXXX XXXX. XXXX XXXX XXXX. Banks track number last XXXX,. I now pay for my Mon statement. How many ither XXXX seniors r getting ripped off as well. I just want ant my money back that 's all.is that too much to ask.
11/14/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 950XX
Web Servicemember
On XX/XX/2019 I reported the following unauthorized charges on my Direct Express MasterCard Depbit card by phone. XX/XX/2019 XXXX XXXX XXXX, XXXX, INTERNATIONAL PURCHASE FEE {$0.00} XX/XX/2019 XXXX XXXX XXXX, XXXX, INTERNATIONAL PURCHASE FEE {$2.00} XX/XX/2019 XXXX XXXX XXXX, XXXX, CASH PURCHASE {$71.00} XX/XX/2019 XXXX XXXX XXXX, XXXX, INTERNATIONAL PURCHASE FEE {$3.00} XX/XX/2019 XXXX XXXX XXXX, XXXX, CASH PURCHASE {$100.00} XX/XX/2019 XXXX XXXX XXXX XXXX XXXX, INTERNET, INTERNATIONAL PURCHASE FEE {$0.00} XX/XX/2019 XXXX XXXX XXXX, XXXX, INTERNATIONAL PURCHASE FEE {$1.00} XX/XX/2019 XXXX XXXX XXXX, XXXX, CASH PURCHASE {$61.00} There are 10 separate charges in the total amount of {$390.00}. I also submit two written notifications. One as instructed by Direct Expressed and another written by myself. Both, were submitted within the 10 day requirement per Direct Express instructions. On XX/XX/2019 Direct Express made the following adjustments to my account balance. XX/XX/2019 XXXX,, INTERNATIONAL PURCHASE FEE REVERSAL {$2.00} XX/XX/2019 XXXX,, REVERSAL CREDIT {$71.00} XX/XX/2019 XXXX,, INTERNATIONAL PURCHASE FEE REVERSAL {$3.00} XX/XX/2019 XXXX,, REVERSAL CREDIT {$100.00} XX/XX/2019 XXXX,, INTERNATIONAL PURCHASE FEE REVERSAL {$2.00} XX/XX/2019 XXXX,, REVERSAL CREDIT {$96.00} XX/XX/2019 XXXX,, INTERNATIONAL PURCHASE FEE REVERSAL {$1.00} XX/XX/2019 XXXX,, REVERSAL CREDIT {$61.00} There were 8 separate credits in the total amount of {$330.00}. Which left an outstanding balance of {$56.00}. I was also charged for a replacement card in the amount of {$4.00}. As well as a fee for expedited delivery of my new card {$13.00} This new card was sent out in an expedited manner because the first replacement card never arrived. I was under the impression that there would be no charge. On XX/XX/2019 the following unexplained charges in the total amount of {$3.00} appeared on my card account. XX/XX/2019 XXXX,, DEBIT ADJUSTMENT {$0.00} XX/XX/2019 XXXX,, DEBIT ADJUSTMENT {$0.00} XX/XX/2019 XXXX,, DEBIT ADJUSTMENT {$1.00} XX/XX/2019 XXXX,, DEBIT ADJUSTMENT {$1.00} All told the outstanding balance suffered by me personally for unauthorized fraudulent charges on my card is currently {$76.00}. When I phoned in to originally provide notification of the above unauthorized charges I was told that I would only be able to dispute 5 of the charges because the others were still pending. The charges that I was told I could dispute did not correspond to the charges that were presented on my online account. I objected. But, my objections were dismissed.
10/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • MI
  • 490XX
Web
I've been transferring over from an old Comerica checking account, to another Comerica checking account. I've been suspicious of OD fee practices on the old account. and now i have proof that they are abusing the account Overdraft fees. Relating Facts : 1- I have overdraft protection turned OFF on my account. 2- Supporting the transition to the new account, I leave very few dollars in the old account. So, when a payment appeared, I used Comerica 's transfer own online app to transfer the outstanding amount to my other account. I transferred {$300.00}. Then decided that I wanted the available balance closer to XXXX, so transferred another {$20.00} ; leaving just a few dollars in the account. It is worth noting, that it is my experience that this application will NOT allow you to make transfers to into a negative balance. This should support my statement of there still being a positive balance. And, indeed, there would be no reason for me to do another transfer to put myself into a negative amount - especially not when I would get a {$34.00} charge to transfer {$20.00}. 3- Then, checking my account the next day, I saw that there was a {$34.00} account was charged. The last transaction listed was from XXXX for XXXX. 4- They have confirmed that 'pending " transactions are updated in my balance total. 5- Other companies authorized for charging my account with my debit, have reported to me that they can't realize the payment if sufficient funds are unavailable. ( For this, I've paid them from my new account ). 6 - In discussing this with the bank, they tried to lie and state that I was NOT out of overdraft, until I pressed them on this and had them review notes and talk to the agent from my previous call. - As I've called and confirmed previously that I was opted out. -- -Now they admit that I was indeed opted out, but that the XXXX charge was pending and not yet posted. However, ( according to them ) my account balance would reflect this transaction even in its pending ( not fully posted ) stated. Summary - They allowed a charge that OD my account ( even though I was opted out of this service ) and then charged me further for the privilege. And they did this costing me fee totals greater than the amount of either transaction ( I would not and could not have put my account into a negative amount from my actions ). Either my total is not truly updated to reflect the pending transactions ( despite this being displayed as the rule on their own page ). Or, they are allowing OD charges when I was opted out, and then adding fees.
01/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MI
  • 48195
Web
I have had a direct express card as long as I have been collecting XXXX social security. I was in an unfortunate situation last year, I was living in a XXXX house trying to get my life on track and I made a stupid mistake and got XXXX while out for the day while living at XXXX XXXX in XXXX XXXX, MI. Well, at the time I was XXXX my wallet was in my vehicle and a guy that was with me was named XXXX XXXX, I told him to drive my vehicle back to the house for my father to pick up at a later date. Not even realizing my wallet was still in the vehicle. Well I was XXXX XX/XX/2018. That day I was XXXX XXXXnd my benefits were suppose to be stopped, well they were not. This gentleman managed to access my account ( because my card was in my wallet and there WAS NO CHIPS IN DEBIT CARDS THEN SO THEY CAN BE RUN AS CREDIT AND JUST SIGN A BOGUS SIGNATURE AND IT GOES THROUGH '' I get out of XXXX XX/XX/2018 I was in XXXX for this entire period of time with NO ACCESS WHATSOEVER to my debit card. I was released from XXXX AND THERE WAS A LOCKOUT OF MY DEBIT CARD from my individual phone it links it to my card, so I only have to enter the last four digits from my number if its anyone elses number I have to input the entire card number or my social security number SO WHEN I GET OUT I CALLED TO CHECK TO SEE IF I HAD ANY GAS MONEY BECAUSE I THOUGHT MY BENEFITS WERE TURNED OFF. My social security card was in my wallet. When i was released I should have had an entire payment from social security on there, it was not there in fact I found out while I was literally locked up, my card was being used all over XXXX michigan, successfully might I add and my account was drained. Ive had them investigate this and they must not know their own loopholes because I believe with my social security number he was able to access my account and change my pin OR ran it as a credit and only had to provide a signature that does NOT have to match mine. NOW NOT ONLY DID I GET THIS MONEY ILLEGALLY STOLEN FROM ME, SOCIAL SECURITY IS DEMANDING AND RECIEVING PAYMENTS EVERY MONTH FOR THIS MONEY THAT THEY SHOULD NOT HAVE PAID ME IN THE FIRST PLACE BECAUSE I WAS XXXX. THIS IS AN UNJUSTICE I HAVE ALMOST PAID THE FULL AMOUNT BACK BUT I NOW HAVE BEEN SHORTED ALMOST XXXX DOLLARS OFF EACH OF MY CHECKS FOR THE PAST FEW MONTHS. I AM URGENTLY HOPING THIS IS FIXED, THE AMOUNT IS FOR OVER XXXX I REALLY NEED THAT MONEY BACK NOT ONLY DID IT GET STOLEN OFF MY CARD BUT NOW IM PAYING IT BACK. PLEASE CONTACT ME XXXX AND MY PHONE NUMBER IS XXXX THE GENTLEMAN THAT USED MY CARDS NAME IS XXXX XXXX
10/23/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 90813
Web
On XX/XX/XXXX I was fraudulently charged with a bank transfer to an account in my name I did not open. I called my bank, Comerica aka Direct Express, to let them know. Instead of them realizing that my online banking was set up and taken over by someone I don't know, they only canceled and sent out a new card. When I received my next monthly XXXX payment this same person again, took the rest of the money from my account, on XX/XX/XXXX. I called my bank again and talked to a smarter Rep who realized the problem was much bigger than sending out a new card. I was told I needed to fill out a form within 10 days but I did not receive that form in the mail until after they asked me to send it in. When the second transaction happened they told me I could fill out both dates on the same paperwork and was promised by a supervisor that I would be receiving the provisional credit for the 2nd transaction. I sent it in that day and that was a terrible mistake, I wish I had done it on 2 forms. They have completely denied any provisional credit, even though I was told I would receive one by a supervisor on the XXXX. After 10 business days ( XX/XX/XXXX ) they emailed me telling me I was denied. So I called in Friday, XX/XX/XXXX, and everyday until today, Wednesday, XX/XX/XXXX because they didn't see on their end we were being denied. All of the supervisors I spoke with made it sound like they were trying to find out why we were denied for a provisional credit on XX/XX/XXXX because I didn't send in the paperwork by XX/XX/XXXX. Do they expect me to go back in time to fill out paperwork for a transaction that hadn't happened yet? I didn't receive the form in the mail by that date and still have never received the other form they automatically sent out from the 2nd transaction. Now they are saying they are making me wait past the 45 legally allotted days to return those funds to me. They are not following the law. I have filed a complaint with the Federal Reserve and now I am filing a complaint here. This company directly deals with accounts of those on federal programs. So they are making XXXX people jump through extreme hoops, to never receive their money. I read many articles online about how they make people wait months to return funds. I can not wait that long as they are holding onto {$890.00} of mine and have been going without groceries or paying bills. I would like for them to lose their contract so other XXXX people don't get XXXX XXXX by this company. They are a disgraceful company. I wish I could switch to a different account.
05/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • CA
  • 902XX
Web
On XX/XX/XXXX I received my social security check thru direct express and when I checked the balance its lower than I expected. I checked the transactions and found out that there is a pending transaction of XXXX that I did not recognized, I called direct express and disputed the charge and told them not to pay, they said they will cancel the card so it cant be use and replaced with a new one. I went thru my account with direct Exoress customer service and found out that a merchant had been charging my acct ever month for the part 12 months on the day that I received my check. The customer service help me file the dispute and said I will sign a form that she is going to send and mail it back within 10 days. I did not get the form on the XXXX day. Anyway I called them before that and they it was already sent and just XXXX it back once you get it which I did. I called direct express 2 days later and they said that my dispute is denied .I argued with them because it looks like that they did not do an investigation but analyze it based on their form. I research and found out about the merchant and called them, I told them that I did not authorized those charges and they said they will refund the money and the customer service was doing that while talking to me and he said that it is not going through. I said because the old card was cancelled but I have a replacement card. They can only refund on the card they took money from and asked me to call direct express to temporarily reactivate the card. I called direct express and told them that even if you denied my dispute the merchant is willing to payback but on the card that was already cancelled, direct Exoress said dont worry the refund will go to the new card just tell the merchant that it will go through. So I called the merchant and told them what direct Exoress told me. The merchant and myself tried.to call direct express but the wait time is over 30 minutes. I called direct Exoress and asked them if we can do a conference call but they said they do call merchants instead they asked me to call merchant and asked for a letter that they will refund money and fax it to direct express. He gave me a fax that is not working. I called direct express so many times and is transferred to other departments and they said they will not reactivate temporarily the old card! I called merchant too so many times and asked them to refund in the new card if send me a check but they said they can only refund in the old card. Please help me get my refund. Thanks XXXX XXXX XXXX XXXX XXXX
07/13/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 245XX
Web Older American
First of all, this is my Social security benefit card in which Social security automatically for some reason signed me up. Ive used it for nearly 3 years with no problems. Its thru Direct Express. On XXXX XX/XX/2019, I contacted them at XXXX, and mentioned to them my card has been damaged, and needs to be replaced. This is the first and only time after nearly 3 years I needed ANY assistance from Direct Express. The woman I spoke to said in order to issue you a new card, we need to deactivate the old card in my wallet. I thought that seemed strange, however I told them that was ok to do. I paid an extra {$13.00} to have them expedite it to me by XXXX XX/XX/2019. I use this card to pay my mortgage, electric, telephone, groceries, and car insurance, so I needed it as soon as possible. They also said there would be a tracking number on my email. Well XXXX came and went and no card. I contacted them on XXXX, and they were rude and hung up on me. I looked up this bank on line, and first of all theres no physical address, they only have a 1 star rating, countless number of complaints.Well after 45 minutes of trying to contact them I finally spoke to someone who understood English. She rest assured me she would help me out. She told me she would reimburse the {$13.00}, and send me out another card on XXXX XX/XX/2019 Meanwhile Ive been watching my account online making sure funds are not coming up missing.It still shows that its all still there. Told me in would be in my hands by XXXX XX/XX/2019. Once again no card.They told me to wait because of XXXX of XXXX it could take a little longer. I contacted them again on XXXX XX/XX/2019, and the man who could not speak English told me the problem this time is I live in Virginia, and supposedly they addressed it as Vi, and not Va.Once again reassured me they would send out another card, expedite it to me for another {$13.00} and I would have it in my hands by XXXX XXXX XXXX. I realize Im 1 day early, however once again they told me I would be able to tract it on-line, and there is no tracking information available. PLEASE PLEASE HELP ME. Im a XXXX an on a fixed income and I need this money to live on. The amount is {$3500.00} not including the {$27.00} they charged for supposedly expediting the 2 cards. Remember there are supposedly 4 card involved. 1 in my wallet thats been deactivated, and 3 supposedly sent to me. 2 expedited, and 1 sent in regular mail. My name is XXXX XXXX XXXX XXXX. Phone # XXXX. Address is XXXX XXXX XXXX XXXX. XXXX, Virginia XXXX. XXXX XXXX XXXX XXXX.
12/13/2016 Yes
  • Prepaid card
  • Other special purpose card
  • Unauthorized transactions/trans. issues
  • MD
  • XXXXX
Web
I have the children 's social security and my XXXX pension deposit on Direct Express Debit card. This has happen in the past as well and YOU did NOTHING to hold these criminal at Direct Express accountable. In the recent incident two vendors XXXX XXXX for {$85.00} plus {$89.00} and XXXX. XXXX XXXX {$84.00} both of New York. Have without authorization taken out money from my account. BOTH were told they NEVER EVER had any authority to withdraw and money from my account. XXXX XXXX has NOW done so twice. EVEN after both them and Direct Express to stop. Direct Express said it would NOT stop those transaction and refused to take any action that stop that vendor or others in gain access to any money in my account. In the past they said as company they felt need to redirect any social security funds back out to other businesses. In the last 3 or 4 incidents and in my dealing with Direct Express that have STOP making such remarks. BUT are clearly doing every thing they can to encourage that type of theft. I have accounts with other banks as well as credit cards. I have never met a credit card business that was refused to help it clients and to openly encourage that type of theft. There was about a 5 day period where it says the transaction is pending and should be reverse able. Direct Express refused to take any action till after the funds have completed it transaction and can ONLY be returned by the free will of the merchant. This is beyond insane. It is 2016 there are many legal and ethical businesses working online. So of the best deals are online. Direct Express will not allow me to pay for my mobile phone with XXXX that offers the cheapest service. There are other vendors it will not allow me to use. I had contacted them and Direct Express said those vendors had ties to terrorist group. I had contacted many afterwards ALL had denied any connection to terrorists. Direct Express had noticed and pointed out I had a single Pay-Pal transaction. They claimed with Pay-pal they could do an instant refund. Prior to tis nightmares other then XXXX customer service I would said I like Direct Express as means of handling Social Security and my XXXX pension. It seem to work like a BANK in handling direct deposit, did not charge a fee for doing nothing at all. And it was suppose to not allow any bounce check fee. Direct Express is clearly idelaogy opposed to hand federal funds to children collecting social security and federal pension funds. Pleas take the most aggressive action possible against Direct Express. XXXX
06/19/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 362XX
Web
On XX/XX/XXXX, I informed the Social Security Administration, that I am ready to collect my retirement money. On XXXX of XXXX a representative called me to confirm how I want to receive the retirement fund from the SSS, I have decided to receive my money thru a visa debit card by Comerica Bank, as I thought I would have easy access rather than my out of state bank. I understand I would start to receive my funds on XXXX one month later of my start retirement. The first transaction I used with my issued debit card was on XX/XX/XXXX from a merchant named XXXX XXXX XXXX which amounted into {$81.00} after making the first transaction I thought it was a scammer store so I have to call the card center and told them to stop payment on the card. The customer service told me to cut my card and stop using it, which I did but the payment went thru, and I did received the merchandise as well. from that experience, I learned that I have to pay {$13.00} to have my card sent thru XXXX. and also pay {$3.00} to replace the card. I also understand that I have to pay a fee if I will use ATM machine that are not network member. I am going to continue relating the transaction of the issued debit card by Comerica bank. On XXXX XXXX I did an ATM withdrawal from an ATM having a VISA logo to determine it was network member but I was charged {$2.00} on that transaction. on XX/XX/XXXX I made a purchase from XXXX XXXX XXXX market. of 1 {$110.00} On this day XX/XX/XXXX I have decided to take all my money out from this institution, so I made a withdrawal of {$3000.00} at XXXX and was charged {$4.00} total for the three withdrawals. On XX/XX/XXXX, I made an online purchase of items from XXXX XXXX of {$160.00} and another on line purchase from XXXX XXXX of {$100.00} this was the last transaction I have made from my Debit card. On XX/XX/XXXX there was a note from the debit provider of Debit Adjustment of {$270.00} I called and asked about it, but their answer was they are going to look at it and to stop using my card, at the same time they will send me a questionaire of fraud form to fill up so they can investigate what happened, in addition they told me I will recieve it in a few days. I never recieved anything from them but at least three times another new card issued to me. which means {$3.00} per new card. I called the Direct Express Fraud services department to relate to them about my demise, they have sent me some paperwork to fill up and signed and send back to them on XXXX XXXX. Until now I have not heard anything from them.
11/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MI
  • 48195
Web Servicemember
I opened a Business Account with Comerica Bank back in XXXX of XXXX. At that time I indicated that I need to come back to bring in the XXXX from the State to open the account as an LLC. The next day I took in the XXXX information to the branch manager and she never processed nor contact me to tell me to let me know that she needed more information to change the account type to an LLC account and not a XXXX. On XX/XX/2022 a customer sent a wire to my business account to purchase 8 pairs of shoes from my wholesale distributor. My sales manager is my husband and he brokered the sale. The funds were sent to my account to ensure my husband received the funds because the buyer was not comfortable sending the wire to XXXX XXXX. I went into the Comerica Branch on XXXX XXXX and they immediately asked was my husband real person because he lived in XXXX and that was where I wanted to wire the funds to purchase the shoes for the customer and have them ship the shoes to the man in XXXX. The lady at the branch went and got another manager and she basically accused me of fruad and I said I am aware of any fraud and I contacted my husband and he called the customer to find out why the wire was flagged. The customer said he was not sure why and he would contact his branch find out and he sent my husband a message saying the wire was sent and should be released. The bank did not listen to me or my husband. They basically froze all my accounts business and personal for two weeks. I have been without money and not access to my regular paycheck nor my funds from my other customer. Since that time I spoke with the banks fraud dept and was told they needed an invoice and other documents to prove this was a sale and not fraud. I provided the bank with everything they asked for yet they still did unfreeze my account. I am asking for them to no only send the funds back to the customer if the money wire was fraud and allow me to continue to run my business and have access to my funds. As of today the bank has charged me in access of {$600.00} plus dollars in fees and still have yet to release my other funds from my business to pay my bills on the business and pay myself. The banking representatives saw that I was an XXXX XXXX american with a XXXX husband and has basically profiled us and stopped us from earning our living. They also have held up funds and treating me and my business unfairly based upon their banking guidelines. I am not a criminal but a US citizen trying to have a small business in America.
10/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • MI
  • XXXXX
Web
Comerica bank, whom which I have had a business account with for 17 years allowed entities ( some known and some unknown ) to use my business tax ID XXXX under various ghost/shell companies and attached a book-keeping software to my account without my authorization. In XXXX of XXXX, I noticed that XXXX XXXX XXXX XXXX XXXX ) was making deposits into a checking account with only the name of Life Span Counseling with a different account number. I was not a XXXX provider, and discovered that the money was going into another account through Comerica Bank using my tax ID. After I discovered the aggregated data book-keeping software linked to my account, it was suggested by a web-banking representative that I change my business account number. After doing so in XXXX, the Book keeping data was reattached to my account for a brief period of time. I have only one business legal entity name registered at Federal and State which is XXXX XXXX XXXX XXXX XXXX. Some of these ghost companies invaded my account with other dba ( XXXX ) i.e., XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX. ( See attachments of banking statement name change and an office manager changing my company name illegally for XXXX payments ). Although I received the second draw of XXXX loan in XX/XX/XXXX for {$2700.00}, my attempt to obtain the first draw of a XXXX loan was denied in XXXX XXXX with no reasonable explanation. It is my belief that one of the ghost companies obtained the first draw loan. I had discovered that the bank internally somehow changed my business address to other mailing addresses including an address that I have not lived at in over 17 years on XXXX XXXX XXXX Michigan XXXX. I have spoken with several bank managers, reported my concerns to Quality risk, fraud department, and filed police reports, with no resolution and lack of transparency I would like to know who obtained the first draw XXXX loan using my business tax ID XXXX and soc security number XXXX XXXX XXXX and why cant I get clear answers to all of the proof I have shown. I want to know all the dba ( XXXX ) used with my TIN and the amount of money deposited using those dba ( XXXX ) under via Electronic Funds Transfer with various health insurances. When, how, the amount, and who received of the first draw XXXX loan in XXXX. It also appears that there were at least on or other credit cards linked to another account that was not my account. Please see exhibits showing the variations of different DBAs
12/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MS
  • 39501
Web Servicemember
I'm a veteran who received a XXXX XXXX payment on XX/XX/2022. I opened a checking account with the XXXX XXXX " Bank '' on the XXXX of XX/XX/2022. I contacted Direct express in an attempt to transfer my funds into my XXXX XXXX " Bank '' account. After giving Direct express my checking account number as well as the routing number to the XXXX XXXX " Bank ''. I waited ( 6 ) days, and checked my account to find that the transfer did not go through. I called Direct Express customer service to find out what was the problem. I was told that i would have to go to their web site, and open a web account in order to transfer that amount of money. I opened an account with Direct Express and attempted to transfer my funds over to my checking account at XXXX XXXX " Bank '' and was given a confirmation number that the transfer was a success. I waited ( 4 ) more days and checked my account again at the XXXX XXXX " Bank '' and the funds were not there. I accessed my on line account with Direct Express to find that the funds were returned to my Direct Express card. I set up that account with a user Id and created a pass word, but Direct Express went into my account without my consent. Direct express has frozen my Direct express card on the XXXX of XX/XX/2022, and I haven't been able to withdraw any of my funds. I closed on a home on the XXXX of XX/XX/2022 and haven't been able to pay the sellers on the home. I also haven't been able to pay my rent for the month of XXXX. I really need this to be resolved as quickly as possible. I tried to contact Direct express the XXXX of XXXX. Whenever I call the customer service number, and follow the prompt and enter my card number, I am continually be put on hold without anyone to return to talk to me the remainder of the day. I've called Direct Express Several times a day for several days and once I put in my information I would be put on hold the remainder of the day without talking to a customer service employee nor supervisor. I've called The Office of the Inspector General, who gave me a White House hot line telephone number and I was given a case number as well. I was sent a letter dated, XX/XX/2022 from Direct Express Advocacy Group which included their phone number. I've attempted to contact them several times only to get a voice mail. I have left numerous messages and a phone number to return my call, as the message states and haven't received a return call from them as of yet. I t 's has been several weeks without any access to my account.
05/17/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • MI
  • 48154
Web Older American
I decided to close my Comerica banking account after 44 years because it continued to charge me fees to maintain both a checking and a savings account, and offered no interest on the deposits. To close the accounts, I transferred XXXX pension direct deposit checks to a new financial institution which offered interest on savings, and fee free checking. After waiting two months after the XXXX direct deposits were stopped at Comerica, and three months after establishing my bill payments practices via the checking account at my new financial institution, I received a statement from Comerica showing no new checks cashed against the account for the past two months, and a $ 13 monthly fee to maintain the unused checking account, and a $ 12 monthly fee to maintain the unused savings account balances. I transferred the remaining savings amount to the checking account, and wrote a final check against the account for the remaining balance ( after subtracting the fees from teh balance ) and deposited the amount in my new bank, thinking I was done with Comerica. After the final check from the Comerica account cleared that account and showed up in my new bank account, I went to the Comerica account 's on-line access to learn how to formally close the XXXX old accounts. I discovered a more than six month old check for {$25.00} had been cashed against the account, and found a negative balance on the checking account and a bad check fee added to it. My next mailed statement, which I was going to use to address the check issue while disputing the fee since the account had been closed, showed the bad check amount, the bad check fee, a weekly " recurring fee '' for outstanding bad checks, and the usual {$25.00} in service fees to maintain the accounts. When I contacted the bank by phone, I was told that the only way to close the accounts was to cover the bad check ( which I agree is correct ) and pay all outstanding fees and penalties Comerica generated against the accounts ( to which I object ). Now I have received a notice from a consumer finance loan firm acting in Comerica 's behalf which said it must either receive a check for or make up a payment schedule to address at least {$54.00} to close the matter as of the date of the printed notice, but it ca n't give me a final amount until I call their XXXX to confirm there are no new charges. I assume {$25.00} of that cost is the amount overdrawn against the account, but the remaining cost is the fees I dispute with Comerica.
06/28/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • TX
  • 76110
Web
I receive monthly benefits from S.S.I. XXXX. On the first of each month my benefit payment is put on a debit card in the amount of {$730.00} via a Comerica Bank Direct Express Mastercard debit card. On XXXX XXXX, 2016 I discovered that my balance on the card was only {$140.00}. I only used my card to make a purchase on XXXX XXXX, 2016 for about {$15.00}. As soon as I discovered that several hundred dollars was missing from my account I called the phone number on my Direct Express Mastercard to report that my funds were not in my account. It took me over two hours of waiting on hold and repeatedly getting hung up on before I was able to contact the Comerica Bank Direct Express fraud line. I reported to them finally that my money had been robbed from my account. They informed me that someone in Florida had withdrawn several hundred dollars from my account at an ATM at a XXXX store. I live in XXXX XXXX XXXX and have not been to XXXX. I ask the fraud line to hold off on cancelling my card till I could go to a Comerica Bank ATM where I was able to withdraw {$140.00} of my {$140.00} balance. Even though I used a Comerica Bank ATM I discovered they still charged me a {$3.00} fee for using their ATM. After much difficultity and a long wait on the phone attempting to call Comerica Bank back to cancel my card. They told me that within ten days they would mail me a fraud form that I would have to fill out and mail back to them and then they could conduct a fraud investigation that would take up to 45 days before I could get my SSI XXXX funds refunded to my account. Today is XXXX XXXX, 2016 and I have not yet received the form they promised to send me to start the process to get the money stolen from me back. On XXXX XXXX, 2016 I opened my own direct deposit bank account with another bank since evidently the Comerica Bank Direct Express system is not secure and due to a fraudulent breach of their data base my money was stolen from me. I have only used my card to either make ATM withdraws or to make purchases at the store and to pay utility bills. I have never used my card to make any purchases online nor used it in anyway to put the security of my card at risk of theft. As a consequence of my money being stolen from my Comerica Bank Direct Express account I have not been able to pay my bills and have suffered serious financial hardship and had to lean on family members and friends just to eat and try to get by without the money from my SSI XXXX in the month of XXXX 2016.
05/08/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32836
Web
I have over 50 pages ( estimate ) of data including times, dates, events. The following is a very brief explanation. XX/XX/XXXX = discovered account drained to under {$1.00} due to multiple fraudulent charges. Called Direct Express 3 times this day. Advised I need time to review all records. Requested account statements via mail and Charge Dispute documents via mail. XX/XX/XXXX = file online crime reports with local law and IDTHEFT.GOV XX/XX/XXXX = received account statements but not dispute packet XX/XX/XXXX = XX/XX/XXXX = received letter and " Questionnaire of Fraud '' dated XX/XX/XXXX XX/XX/XXXX = us mail Questionnaire and highlighted charges on each monthly statement XX/XX/XXXX = Direct Express ( D.Ex ) received my Questionnaire and evidence XX/XX/XXXX = received prefabricated letter ( other people got the same verbiage / letter ) Case Closed dated XX/XX/XXXX ( clear and repeated action by Direct Express to deny Provisional Credit required by law ). XX/XX/XXXX - Current = Fraud continued and D.Ex sent multiple new cards to fraudulent address or addresses. I have not had access to my new funds ( Post-Fraud benefit deposits ) since the middle of XX/XX/XXXX. D.Ex charged me fees over {$55.00} for all the Fraudulent cards they sent to the perpetrator ( s ). I have sent multiple faxes and Certified Mail ( got lost or was rejected ). Online research shows hundreds of people having nearly identical experience and lack of adherence to the law by Direct Express / Comerica Bank. No warning of possible fraud, no Provisional Credit. no confirmation or updates about a " Fair Hearing '' investigation, no responses to my evidence or attempts to contact. They won't divulge their email address or other phone numbers and their automated phone system is clearly designed to impede attempts to communicate with any department at both Direct Express ( contractor ) and Comerica Bank. Here is what should be done : First, admit to knowing about cases such as mine dating back to XX/XX/XXXX where there was no protection of funds, no actual investigation leading to denial of Provisional Credit, and insufficient or no effort by Direct Express / Comerica Bank to protect funds after being notified of fraud by account holders. Second, change business practices related to the years of repeated complaints by thousands of people. Third, refund all money in accord to the Provisional Credit law. Finally, send apology letters to all the people harmed by your actions and lack of actions.
11/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 224XX
Web
I receive my social security XXXX on my Direct Express card. There was an unauthorized backcharge made by XXXX in the amount of {$620.00}. I did not purchase anything or order anything from XXXX. It over XXXX my account in the amount of {$620.00}. I tried several times to contact XXXX and they had no idea what i was talking about. I filed a dispute with direct express over the phone on XX/XX/2020. It took me 1hour and 50 minutes to get a live person on the phone to take my complaint. They did not send me the dispute forms until XXXX XXXX. I immediately filled them out and sent them back certified mail. I then tried to call direct express to check on a status and was on hold for 2 hours and 35 minutes before I got a human on the phone. I am XXXX and it is extremely difficult to hold a phone. And I had to wait all of that time. After I got someone on the phone I explained that I needed to make sure they actually investigated my dispute because XXXX has a habit of unauthorized charges and then I had to go through XXXX to get credited or they would charge for items that I cancelled or they cancelled because they were out of stock or I never received. So, it's important that direct express actually investigate instead of just taking their word. They fraudulently backcharge my card for {$620.00} dollars. That was my rent money. Well the customer service rep tried to argue that they hadn't gotten my dispute form in time so I would receive the provisional credit. I told him I sent it certified mail so I knew they did get it. Then his story changed and he said he found it and I would get my provisional credit on XX/XX/XXXX. Well I never got it. I called direct express again and after a long wait once again I was upset and told the woman they lied about the credit and the woman told me to go XXXX myself and hung up on me. I've had it. I want my money back. I have a right to be protected from fraud that XXXX constantly has a problem with. I should not have to wait hours on the phone to speak to a human. Covid or no covid they should have customer service agents helping their customers. I have spoken to, other XXXX people who get their benefits the same way in direct express and they have the same problem. Direct express never truly investigates fraud and never refunds money. I feel like they purposefully make it impossible to readily get a customer service agent on the phone so XXXX people give up and end up victims if fraud with no help from direct express.
03/30/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 92084
Web Older American
On XX/XX/2022, I called Direct Express to get a balance on my social security money. When my balance said, {$.00} I was upset as to what happened to my money, so I checked what my transactions were and when hearing that {$380.00} was taken from my account, I dialed for the fraud department to report that I didn't take that from my account. I was told by a rep. that the money was taken from an ATM at XXXX XXXX XXXX XXXX in XXXX XXXX, California on XX/XX/2022. I responded with, " That is impossible, I have my card here at home with me and have for days, as I lost the keys to my car and couldn't go anywhere and have been sick in bed for a week. '' I was told they would send me a fraud application in the mail and it would be here within XXXX to XXXX business days, and I was to fill out the paperwork and mail or fax it back to them. When I asked how someone could use my card anywhere when it was in my possession, I was told that cards are being " cloned '' and criminals are taking information off consumers cards and putting it on cloned cards. To say the least, I was amazed that this could happen. I was also told that they would be investigating after they recieved my fraud application. I asked if I could expedite the investagation process, as I only had {$.00} in my account. I was told what information that I was to provide in a letter from me and to fax that letter to them. I did write the letter and fax it to them, on XX/XX/2022. On XX/XX/2022 Dirct Express emailed me their decision on my case and denied me my money back and closed my case. I called them and spoke to, XXXX in the fraud dept. When I asked XXXX why they closed my case he said they would mail me the reason with documents as to why my case was denied and closed. I asked him to explain to me what was written in a letter I recieved from them via, email on XX/XX/2022. He said that was impossible, that they did not email me, that they do not email anyone in fraud cases. It wasn't impossible because I was reading to him what was written in a letter from Direct Express while we were talking on the phone!!! This whole investigation is a " Sham '' and I wouldn't be surprised if my money was taken by them and not a XXXX Bank ATM in XXXX XXXX. Since this case was closed I reviewed my transactions again and found that another {$460.00} was stolen from my account on XX/XX/2022 and I have filed a new fraud case on that money. Sincerely, XXXX XXXX XXXX
02/14/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Problem with personal statement of dispute
  • DE
  • 198XX
Web Older American
I get my 3 credit reports delivered to me daily because ongoing fraud and theft that still persist on my SSDI money, the actual transfer from the Dept. of the Treasury and the Direct Express ( Comerica bank ) that administers the system is being hacked. Last summer a total of about {$6000.00} dollars was stolen. Besides this ALL Three credit bureaus have not increased my scores that range in the upper 590s an will never let them go above that amount al least to 600 so that I can get an FHA loan to buy a house. I am a first time, XXXX, elderly buyer and I deserve my own home rather than getting ripped off by 4 landlords since my accident by misrepresenting themselves as HUD-LITEK program properties. I am currently dealing with the OIG in Washington regarding the present landlord. That is only one slice of the pie. The problem is with the 3 credit bureaus and their writing in XX/XX/XXXX after getting a pre-approved mortgage from XXXX for {$170000.00}, 3 REAL credit cards that if I owed {$100.00} I paid {$140.00}, and even belter, then wack me for overutilization only because I was refilling my living space which I lost when all my things from underwear to kitchenware was auctioned off because I had a landlord in Rhode Island who just after my XXXX accident in XXXX me telling me to freeze my reports because of evidence of Fraud and theft and there was, but each one will NOT deal with me always claiming that they can not access my reports based upon the information I give them. Hoop after Hurdle after Hoop .... The total amount of unsecured debt is less than {$2000.00} and has been that way since I cleaned them up myself by calling each of the creditors and explained how my scores plungedged after a n accident in XXXX rendering me XXXX marked the debt satisfied but it was still on as derogatory., This has been over a year now that with {$2000.00} debt, my scores will noit go up. Mainly because I show no active loans, WHO IS GOING TO LOAN ME MONEY WITH THIOSE SCORES? I had one landlord that caused me to get evicted because he went from 30 % of my SSDI to Market value in ONE YEAR. I lost my XXXX XXXX, the credit cards were destroyed by me so I would not depend on them to live on ..I lost all that I built up all because of yet another landlord in Rhode Island who deceived me. Everything fell like pulling out the middle card in a house of cards ... I am absolutely helpless in this situation to fight back
09/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92543
Web
My Direct Express Mastercard, issued by Comerica Bank, in which my monthly Social Security XXXX Benefits are deposited was stolen in XXXX, XXXX in XXXX XXXX, California along with my ID and cell phone. Having no resources, I went to stay with a friend in XXXX XXXX where I was assaulted and had to have XXXX XXXX on XX/XX/XXXX. Five days after the XXXX, I was transferred to a XXXX XXXX XXXX XXXX XXXX also in XXXX XXXX where I was until XX/XX/XXXX. I tried many times to call Direct Express to report my card stolen but could not get through for 3 weeks because they had a problem where the main menu to report a stolen card was not working and I would be transferred to an operator where I would wait up to 4 hours to speak to someone. I finally got through on XX/XX/XXXX and requested a new card and filed a fraud dispute for transactions totalling {$2100.00}. I faxed the documents they sent me back within 10 business days but they never issued me a provisional credit as stated in their letter to me. I also faxed them proof that I was in the XXXX and the XXXX XXXX XXXX in XXXX XXXX when the fraudulent charges were made, which were all made in XXXX XXXX and one was made in person at a XXXX in Texas! I ALSO POINTED OUT TO THEM THAT ALL THE FRAUDULENT TRANSACTIONS WERE MADE USING MY STOLEN CARD AS A CREDIT CARD AND NOT AS A DEBIT CARD ( as I have always used it ) BECAUSE THE THEY DID NOT HAVE MY PIN NUMBER SO THEY COULD NOT USE IT FOR ANY DEBIT CARD TRANSACTIONS. Again, I called every day for a status update but was always placed on hold for 3 to 4 hours. I finally got through to them today, day 40 of the investigation and was devastated to be told that they denied my claim due to " conflicting '' information and that their decision was final and that I would get a letter in the mail within 5 to 10 business days and that there was nothing I could do about it. No appeal. I provided them with overwhelming proof and evidence of these fraudulent charges yet the denied my claim. And I lost money because I could not get through to them to report my card stolen because of a malfunction in their telephone system. I am incredulous, devastated and in shock that Direct Express would do this to me. Especially with undeniable proof and evidence provided to them. I truly believe they deny all fraud claims because I have NEVER heard of anybody ever being credited back money on their Direct Express card that was stolen from.
04/29/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • WA
  • 98270
Web
I have the Direct Express card thru SSA and have learned that their dispute resolution investigation means the merchant will always win and even if you get any resolution, the permanent decision in your favor can still be debited at any time after case closed. The don't even list what they're debit for or warn you..us low income XXXX individuals are at their mercy We can't add funds or keep more than {$2000.00} on this card, pending doesn't mean " hold '' on a debit card so hotel reservations or gas stations lock up urn $ $ for up to 90 days now!!! They get their money instantly XXXX but any return takes 7-10 days with receipt. or online purchase made after ID theft ( homeless and W/o shelter..it 's a b**** to try and carry everything on ur back, especially when ur XXXX and victim of authority that entrap you and partner with rules they make up as they go along depending on how you look that day and don't even care about identification or reporting ID misusage by people you think are ur friends No protection, worse for protected person, easier for abuse of anything and anyone w/o shelters that say their full but COVID gives them an excuse. Then no $ $ and no phone or Internet sometimes plus nowhere to charge on. Library is closed and no transportation. Finding a place to XXXX without buying something is impossible. Waiting on deposits at hotels has been a problem lately because by the time they're refunded someone has caused damage and being like this gives them an easy target and they can't remember, think you can't or don't know how to dispute it. Kinda like guilty before innocent, poor will always be there and if you try to be proactive, they will find something wrong to stop you from telling on them, the merchant. Found out a merchant can overdraft ur account ( mine is - {$190.00} ) do they get charged for that cause I can't even OD {$10.00} like they advertise I had to dispute the ATM fees once ( first one isn't really free - ever ) and no way I mail or afford to fax dispute forms. They say they never ask for your PIN or personal info but try calling the toll free # to verify. Also they ask you questions after like dates and amounts when they should have it right in front of them. Lost your card and recording says " we are experiencing a high volume of calls, please call back at a better time '. Is there ever? I don't have good enough credit to open a local checking account ..any suggestions?
09/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 230XX
Web Older American, Servicemember
I noticed a large transaction on my account which I called DirectExpress about and made a claim for {$720.00}. The customer service rep noticed another transaction from the same merchant ( XXXX ) for {$180.00}. The customer service rep told me that my card would be canceled and a new card would be sent out. In the meantime I could not get into my account while waiting on my new card. When my card arrived I was able to access my account and found three more unauthorized transactions, 2 from XXXX XXXX, and 1 from XXXX XXXX, Totaling {$99.00}. Neither of the 3 merchants have I ever ordered or dealt with before. After a few days I called to follow up and was told that my paperwork was not complete. I redid my paperwork, followed up a couple of days later, was told that my paperwork was complete. I informed the customer service rep that I really needed my account to be credited because I had bills that needs to be paid, especially my mortgage and I would really appreciate if I could receive funds credited to my account. I was told by the customer service rep that they would note my account so the investigators would consider crediting my account. I followed up two days later and was told my claims were denied, and they could not give me a reason why I would have to wait on the paperwork to come through the mail. The reason given was I had given authorization to the hackers to use my card, which is ludicrous. Come to find out they have one merchant listed on my first claim that I use frequently and they used that one merchant to decide to deny both claims. If they had looked at ( MY ) paperwork, they would have seen that I only have listed the one merchant ( XXXX ) which had two transactions and on the other claims I have three transactions, XXXX from XXXX, XXXX from XXXX XXXX, which Ive never ordered from. But they used this one merchant ( XXXX XXXX XXXX ), which I use frequently, that should NOT have been put on claim list, And made a total denial determination on both my claims. Only if they had truthfully done an investigation, looked at MY paperwork, they wouldve seen the transactions that I was claiming. But they did not! It makes me wonder how many other veterans or senior citizens or anyone are getting XXXX by DirectExpress. Its disheartening to know that a big company like this is contracted by the federal government is treating veterans and others in this manner. Its sickening!
02/08/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CT
  • 06877
Web Older American
on XXXX, i used my Direct Express Debit card ( US TREASURY SSA PMTS ) to withdraw {$400.00} which incurred a {$12.00} international transfer fee, as well as a {$3.00} ATM fee. the first attempt errored, and no cash was dispensed. we talked to the bank, who admitted the machine had a problem, and just to try it again. we did, and successfully got the money. where the problem was, came from the fact that the first attempt did a pre-authorization, costing us a double debit against the card. we contacted the bank again, and got the printout proving that their system at XXXX " XXXX '' had indeed credited back the account within 2 hours of the error. ( ATTACHED ) We called into the call center for resolution as this still had n't credited back by the XX/XX/XXXX ( ruined our XXXX, as the money was for the gifts ) they said it usually took 30-45 days. but they would investigate. on XXXX XXXX we received a " credit back '' and we therefore felt this had resolved. on XXXX XXXX, we suddenly lost {$400.00}, with fees of {$3.00}, and {$12.00} respectively. When i called customer service, to find out what happened, i was informed this was done by the level 2 resolution center. and after explaining to the person that they needed to stay attached to the call until the system properly transferred, or the system would drop me, the agent ( XXXX ) became argumentative, and hung up ( this happens a lot, look them up in the BBB in Texas, they have an F rating ) i then called back in and finally made it to level 2, where i learned the payment on XXXX XXXX was a " temporary " credit, and it had been pulled back. they said they sent a letter, but no documentation ever showed either on the filing XX/XX/XXXX or the " credit '' issued XXXX XXXX, XXXX they still have not resolved the original error from XXXX XXXX. when i explained all this to the level 2, he became argumentative, so i asked for a supervisor, who became threatening. they would do nothing, so i asked for a phone number for corporate, which was refused, they only offered a fax number, and when i asked for the name to adress it to, such as their CEO, or Lawyer, i was told they ca n't give that information out due to requirements of the SSA, all i want is my money back that is due, but it seems clear they intend not to deal with it. today is the XXXX of XXXX, almost 3 months since the error documented in their own records.
10/09/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 978XX
Web Servicemember
At XXXX XX/XX/XXXXon XXXX XX/XX/XXXX 2019, I went to an ATM to withdrawal money to pay rent. The machine sounded like it was counting money. The door never opened to receive the money, and then it said transaction canceled. I went into the bank that then informed me I needed to contact card issuer. The ATM ate my money. I went directly home. checked my Direct Express account and {$360.00} had been removed - {$360.00} I was trying to get and a {$4.00} fee I am not supposed to be charged because this is the first withdrawal of the calendar month. At exactly XXXX I began trying to call the number on back of the card. For the next XXXX hours I tried over and over again. Called the number, then entered information just to be told I needed to call back because they were busy. 67 times I did this before I got through. Then the representative got all my information again, and stated she needed to forward me to an escalated dispute department. I was then promptly disconnected. I tried calling again 42 times before they closed and never got a person again. Next morning, I began at XX/XX/XXXX on the dot. This time it took 119 tries before getting a live person. They took down my information, and said they would send me a packet to fill out that needed returned within 10 days from the time of the call. Gave me a fax number ( which was wrong and I wrote it down twice ). I still haven't received the packet. I mailed my story in detail to the XXXX XXXX office. I will do it again tomorrow. I tried faxing only to find they gave me the wrong fax. This time it took me 94 calls to get a live person. I had to give them all of my information again just to get a fax number. Double check. Sent fax. This time it went through. I am still waiting for this packet which I will both mail and fax. Along with another detailed letter. This would be absolutely laughable if it wasn't so horrific. I have seen this has happened before. Disputes should never take this long or be this complicated. I have to pay rent. It took my entire XXXX payment. It can take up to 45 days to get the money back, and that is if they find I was not at fault. Direct Express is a ripoff and steals from the most vulnerable. To switch to another direct deposit, I can't simply call because this is Direct Express. I have to go to an office that is over an hour away. I am completely 100 % home bound.
04/19/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NY
  • 10023
Web
I incurred 2 overdraft fees on XXXXXX/XX/XXXX as a result of my 2 student loans being debited from my account 8 days earlier than usual ( {$360.00} + {$640.00} ). It put my account in the negative, and when I charged an {$8.00} cab ride on the card again not knowing my account was in the negative I incurred an additional {$38.00} fee that same day. A total of 3 fees on the XX/XX/XXXX for a total of {$110.00}. I live in XXXX XXXX XXXX, and have a Comerica account in Michigan because of a client I have in Michigan deposits checks into my account once a month. There are no Comerica bank branches in XXXX XXXX XXXX, therefore I can't get my account into the positive unless I either transferred money or I flew to Michigan to make the deposit. Transferring the money would take usually at least 2 business days ( usually 3 or 4 ), and as a result I would continue to incur overdraft fees. My account was a - {$73.00}, so waiving 2 of the 3 overdraft fees would put me in the positive and would stop the process of additional overdraft fees being charged to the account. I called customer support on the XX/XX/XXXX hoping they would work with me in order for my account not to keeping incurring overdraft fees, and was told there was nothing they could do. In addition they suggested my only option was to speak with the bank manager where the account was opened and it would be up to their discretion to waive the fees. The person on the phone also notified me that I've had overdraft fees waived in the past before, so it's very likely that the manager would not waive these fees. This left me with no other option, than to either continue incurring the fees until I was able to transfer money into the account or fly to Michigan to make the deposit. When I called the bank to speak with the manager, the manager refused to waive the fees and was not willing to work with me. I felt absolutely helpless, and the manager and customer service continued to reiterate that there is nothing they could do for me. While I understand the fees where incurred as a result of transactions I allowed, I did not expect the bank to refuse to work with me on this case. In addition, knowing that I would continue to incur overdraft fees for a least 2 business days which would continue to drive my account into the negative, was a viscous and unfair decision by the bank representatives.
09/01/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WI
  • 54701
Web
On XX/XX/XXXX I was working with my social worker to set up the Direct Express Application on my phone because the only way I had to check my balances before was to call in and they told me my available balance. I was unaware I could install an app and see everything laid out. When I installed the app I saw a lot of transactions that had been made online that were definitely not me. I had never even heard of the things. My social worker helped me with calling Direct Express and filing the complaint. They told me to cancel my card and get a new one sent, so I did after I took my remaining cash out so that I had money to live on while I was waiting for the new card to be sent. My social worker and I sat on the phone with Direct Express and emailed them exactly as instructed by the person that we spoke to on the phone. The email was the list of unauthorized transactions that had started on XX/XX/XXXX and continued until we noticed it in XXXX. The amounts ranged from {$1.00} to {$59.00}. There were 5 transactions in XX/XX/, 9 in XX/XX/, 4 in XX/XX/, and 5 in XX/XX/. Direct Express replied to my claim via mail about a week later and told me that they would not refund any of the transactions because it was past the 120 day cut off. My social worker assisted me with calling and talking with supervisors and managers on XX/XX/. One supervisor said it was passed the days allowed to file a claim and we informed them that it was not and asked for a manager. The manager said that because in those previous months I had accessed my balance from my phone that indicated to them that I authorized the transactions. I told him I did not authorize the transactions and he told me " that is just hear-say. '' I got so frustrated after being transferred multiple times and told a different version of the past two excuses as to why they were not going to refund me for the fraudulent transactions. I am a XXXX single woman that has a very limited income, I can not afford to just lose {$750.00} because this company is taking advantage of my XXXX. I told them that I was going to file a complaint and they told me " good luck. '' They were very rude and I felt very taken advantage of. I explained to them about not knowing how to use the app, and when I learned I reported the unauthorized charges immediately and followed their directions with the help of my social worker.
05/16/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WA
  • 98632
Web
My name is XXXX XXXX , I am a Ssi r ecipient who receives my funds on a direct express card. After some unauthorized charges ( approx {$280.00} worth by the same merchant ) appeared on my account before XX/XX/XXXX ( the date I started the charge back process with direct express ). I was finally given a provisional credit for that same amount ( approx XX/XX/XXXX ) nearly two months after I started the charge back process. I was given this provisional credit only to have it taken awa y ( in less than 30 days ) without notice or authorization by direct express. Which is essentially the same action as the original offending company did ( c ommitted unauthorized charge without notice ). It 's been over 90 days ( charge back started XX/XX/XXXX , today is XX/XX/XXXX ) since I started this charge back and I 'm left without resolution. I 've spent over days worth of hours on the phone to direct express over the past three months, and have gotten nowhere. Today 's third call has gained me the knowledge ( from a supervisor ) that my claim was approved and closed out yesterday and I would get a letter stating this and when to expect my money. When asked why I do n't have my money back today after this terribly long hardship the supervisor stated " maybe they are waiting for you to receive the letter before they deposit your funds ''. I 've probably spoken to every supervisor that works for direct express and none of them ever quite seem know what 's going on during my many calls, and even if they did are left at the mercy of their supposed and mysterious charge back department. Of whom has no telephone number to call, and only method of contact is the submitting of a support ticket by the very person who does n't know what 's going on. You are left at the mercy and hope that this support ticket is properly expressed and worded correctly so that the se two parties ca n communicate and your problem will be solved. Which is never the case because the supervisors often leave out pertinent info, and the messages are poorly expressed causing a communication breakdown as the recipient charge back department picks the note off the back burner and comes to a resolution requiring the least amount of effort right or wrong. I 've just given up during past issues regarding fees in the past because of this losing money in the process.
12/09/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Confusing or missing disclosures
  • MA
  • 01844
Web
Hi my name is XXXX murder on XX/XX/2017 I received money from Social Security for $XXXX it was going to the business which is called direct express is it located in XXXX XXXX Texas their telephone number XXXX-XXXX-XXXX That company is very hard to get in touch with tried to get in touch with them it’s almost impossible well anyways I called the fraud department because after about 78 months with my head became a little clearer I said a look at it all my money was gone so I ask him to send me a statement because I’m expecting statements every month they tell me they’ll send statements out because they charged you $XXXX per statement and I told him I think there’s a mistake I should have more money in the bank I think either you make aA mistake or somebody stole my money so we talked for about an hour I explain to them what happened I have a pay which I have a picture of her name and address was there she was my ex fiancé I fired her right before I got the check because of personal reasons but the account that stay open for two loads if you read the Social Security manual they can still operate with that card and I’ve also had identity theft which I have very suspicious about her so anyways I explain to them what happenedSo here are the disputes disputable 1-XXXX dispute number 2-XXXX dispute number three XXXX dispute number4 XXXX so after we got all the disputed they told me they would mail out some forms that I needed to fill out They told me they would be here within 10 business days I’m still waiting father never sent me nothing never got the file that I never got to process I have a police report the police seen it they know what’s going on I’ve had a dirty theft my Social Security card was stolen you think they will dig a little deeper into this they sent me one piece of paper from some company called XXXX which I’ve never heard of the company says there was a conflict of interest which I really don’t understand what the conflict is Four different disputes they only investigated one and they told me that the investigation is over there’s nothing I can do you need to hire a lawyer if you want to continue investigating this case so that’s what I’m doing I sent you guys a picture so you could take a look XXXX and see you all Social Security is really dealing with thank you my name is XXXX XXXX appreciate your time
12/31/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 44281
Web Older American, Servicemember
on XX/XX/18 someone used my XXXX XXXX card number ( card was not stolen ) to make 2 purchases at XXXX in XXXX XXXX NY one for {$15.00} and one for {$170.00} both cleared on XX/XX/18 after i had already called XXXX XXXX from finding it online at there website. why they can not stop payment needs to be addressed, they canceled my card and sent a new one about 5 days later, they also sent a fraud questionnaire which i returned on XX/XX/XXXX. along with a police report from the XXXX. over the next 23 days i kept calling and they kept saying they have not received my letter and nothing could be done as far as a provisional credit for my account.i informed XXXX XXXX personal every time i called that i have been completely out of money ( i mean not even a dollar bill ) since the XXXX of XXXX. calls made on the XXXX. on the XXXX a XXXX XXXX lady said ; we received your letter on the XXXX but that is 2 days past the deadline for a provisional credit. note ; ( on the XXXX. XXXX XXXX said they had not received my letter yet. ) i told the lady i can not control the mail and it is the holidays so it may have been a day or 2 at most delayed and your going to tell me i will half to wait until the investigation is finished before giving me the credit! she said ; we can not control the mail either, can i help you with anything else. i said yes, you guys can do what your suppose to do and credit a persons account not make some excuse about the mail being late.later that same day a man from XXXX XXXX called named XXXX he said he received my request for expedited case, i said today, he said yes, i said a lady from XXXX XXXX did that back on the XXXX 4 days ago. he said we received your letter but there is no postmark on the envelope, i said you can be sure the letter inside has a date on it. he said i will try and get this information to the investigator on Monday the XXXX. i asked him if that person works in the same building, he said yes. i said you have got to be kidding me, he's in the same building and you can not walk over to where he is and give him this information. i told him the entire story from the XXXX of XXXX to now, he said ; i will see what i can do today, i said i would appreciate that. it is now XX/XX/18 and my account still shows XXXX balance and both fraudulent charges still appear on my account.
08/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • TX
  • 75214
Web
I bank at Comerica in XXXX, TX. I have a Home Equity Line of Credit along with a linked checking account. I made a payment to my loan from my checking account on XX/XX/XXXX in the amount of {$150.00}. On XX/XX/XXXX an autopay posted to my loan in the amount of {$100.00} overdrawing my checking account. I was not aware that this autopay was still in place, as it was left over from a loan I had paid off in XX/XX/XXXX. I was then charged a {$26.00} overdraft fee on XX/XX/XXXX and less than a week later, charged a {$6.00} overdraft fee. I called Customer Service on XX/XX/XXXX and asked XXXX to cancel the autopay and credit the overdraft charges, as it was the autopay that overdrew my account. Apparently, it is not easy to cancel an autopay at Comerica. He gave me a provisional credit and put a form, called an ACH Written Statement of Unauthorized Debit, in the mail for me to sign. When the form didn't arrive after a week, I called Comerica yet again, on XX/XX/XXXX. This time the banker, XXXX, was able to cancel the autopay. When looking at my account a couple of days later, I saw that I had been charged a {$34.00} fee for the autopay cancellation. I called Customer Service, again, on XX/XX/XXXX and after confirming with XXXX, the first banker who answered, that Comerica charges a {$34.00} fee for autopay cancellation, I asked to speak to a supervisor. XXXX came on the phone and confirmed again that there is a {$34.00} fee that she could not credit. After much discussion back and forth, she asked if I would like for her to give me a one-time courtesy credit. Is it even legal for a bank to be able to help themselves to one 's money like this. Nowhere did I get a notice that there would be {$34.00} cancellation fee, either verbally, written or online. Neither was there a notice in the ACH Written Statement of Unauthorized Debit form, which I eventually received. Each time I called Customer Service, I waited a minimum of 45 minutes on hold for someone to answer. And after a banker answered, each conversation was a minimum of 30 minutes. Why should my precious time be wasted on trifling jobs that could be solved in 5 minutes. Comerica created the problem and then charge me for it. I find it very troublesome to have had to call Comerica Customer Service so many times. It is an unprecedented lack of service.
12/05/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 17013
Web
My atm/XXXX was in my possession was not lost or stolen and US Direct Express Debit Master card issued by Comerica Bank XXXX Notified them on XX/XX/2022 of unauthorized electronic transfers from my account. I did not notice the money was missing until I tried to make a ATM withdrawal on that day. Direct Express said they would send me a new card and paperwork to fill out within 10 days and be provided a provincial credit if I returned the forms within the 10days. I did not receive the paperwork to fill out for the fraudulent activity until XX/XX/2022 which was 15-days and went to fax the documents to XXXX on XX/XX/2022 but it would not go through and was going to cost me {$31.00}. I called XXXX and they said I could email the documents, ( I asked if the documents could be emailed to me to fill out on XX/XX/2022, but they can not email me, I can only email them ). I sent all the documents they requested back to them on on XX/XX/2022. I called to find the status of my claim 10 days, 20 days and was told it was still under investigation. Needless to say I was never given the provincial credit nor was the amount on the initial documents for around {$600.00} less than the actual fraud on my account. Before I received a answer on my claim XXXX sent me their brochure stating they were required to send me one every year, which I never received until now. My claim was denied via mail with out explanation 45 days after I filed. I disputed the decision and was told it would take 48 hours to get the answer. On XX/XX/2022 I was told my claim was still denied. I am a representee of a XXXX XXXX child, and he lives on a very limited amount of money ( {$560.00} a month ). Direct Express allows someone to steal over {$800.00} out of his account which is in my name via XXXX XXXX in the increments of {$2.00}, {$4.00}, {$9.00}. One would think if I have never paid a XXXX XXXX anything let alone spend every cent in my account this is fraud. This is not the first time Direct Express has allow a unknown entity without my card to steal money from me, it was not with XXXX XXXX but XXXX XXXX last year. I can not see how when a person steals money from Direct Express via my account they hold me accountable. They actually let some one steal money from them, I should not be held accountable if they have a security breach.
04/25/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 85201
Web
XXXX XXXX XXXX VS XXXX XXXX DEBT CARD XXXX XXXX XX/XX/XXXX on XX/XX/XXXX I lost my card. Tried to report it that night but couldn't get through to bank due to high volume of calls. on XX/XX/XXXX called cancelled card reported it lost and was told charges were pending to call back in two days to dispute charges which I did. Received paperwork four days later with the XX/XX/XXXX being deadline. I returned packet with a police report filed and notarized. was told by post office packet would be received by the XX/XX/XXXX at the latest. the bank claimed not to received it till the XX/XX/XXXX. I called several times for reimbursement on unauthorized charges and was told I had to wait on pending investigation. on XX/XX/XXXX I received letter from bank stating they had conflicting information and could not confirm fraud and for me to report it to police and work with merchant. I then tried to get paper work on this decision and was giving a phone number to call for XXXX XXXX at Fraud dept. This number is a voice mail only number. My card was found and used for a total amount of {$400.00}. I have done everything by the book. This bank did not honor the liability policy and as far as I'm concerned called me a thief and liar. Upon researching the bank I discovered this is the banks common treatment to costumers disputes. The US Dept of Treasury contracted with this bank for goverment payments to provide extra protection for its clients. People were able to use the card with no problems, where is the protection. I am a representative payee for my son whom lives on the SSI payment of {$750.00} a month. I accept responsibility for losing the card. However it is not right to just accept a XXXX loss due to unauthorized transaction that I'm sure there is video tape of. My pin was not used and we should not be held liable. In order for this matter to be resolved with out my filing of court I would like to see the bank follow policy with respect to federally insured money, consumer protection act and replace the funds back to the card. the dispute claim number with the bank is XXXX. the XXXX police report number is XXXX. I would also like to see the US Dept of Treasury and Fiscal service review this banks treatment of clients and considered a new contract with a more reputably bank. Thank you for your time.
05/29/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • XXXXX
Web Older American
XX/XX/2021 Sirs, I have been using Us Direct Express, underwritten by Comerica Bank, for over ten years, and now experiencing major issues with the service and support from this company. The issue I have with US Direct Express is that for the past few months, Direct express has denied me the ability to transfer funds though their website and telephone service, to any one of my current bank accounts. I have tried as least a dozen times in the past three months to transfer small amount of funds ( {$25.00}, {$50.00}. {$100.00} etc. ) without it being rejected and being credited back to my account. As a XXXX person XXXX XXXX, I am not able to leave the house, especially during Covid, and find an ATM. I cant pay my bills and expenses though Mastercard, and dont want to carry large amount of cash for security reasons, and go into my bank with large amounts of cash, and be accused of laundering money. I have spent hours on hold trying to talk to someone at Direct Express as to see if there are any hold or issues with the card, or myself, as I have been a holder of this card for almost ten years without any problem or issue. The time I did finally get through to someone, I spoke with a woman who was pleasant enough, but would not even look into my problem, but just read a how to statement on the process of transferring funds from the Direct Express Mastercard to my bank account. She refused to address my issue and the call ended. I even opened a checking account at Comeria Bank, thinking this might work as the card is issued by Comerica, but it did not go through. My creditors do not accept Mastercard as a payment for bills and expenses due. The only thing I can do, as of this date, is withdraw cash, but for security and access issues, make it near impossible to use the funds deposited on my Direct Express Mastercard. I dont know what I can do further to fix this issue, but quite frankly, the service from Direct Express has deteriorated tremendously over the past few years, and according to my research on search engines, I am not the only person who has issues with this company. I am hoping by contact the CFPB, I can fix my issue, and go back to using the Direct Express Mastercard in the manner it is advertised and described on the Comerica Direct Express, and Treasury website.
07/30/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 40211
Web
This complaint is regarding fraudulent transactions that were made by someone residing in another state on my Direct Express Debit Card on which I receive my Social Security payments.These transactions occurred on XX/XX/XXXX, XXXX, and the XXXX, 2017. I contacted the company and advised them that I had not made these purchases, as I reside in a different state, and have never visited this particular state, and my card was currently in my possession. The amount on the XXXX was for {$2.00}, on the XXXX it was for {$32.00}, and on the XXXX, there were 3 separate transactions ; one for {$150.00}, one for {$250.00}, and one for {$42.00}. The total of all these is {$480.00}. I attempted to dispute these transactions in the manner the company advised me too, but it took 15 attempts to even speak to someone in the fraud department. After I was able to reach someone I was advised that I would have to wait for the charges to clear before I could dispute them. I waited until they showed settled on my account, called back, heard the same " we are experiencing heavy call volumes, try your call again later ''. I heard this at least 10 times AGAIN before being able to speak to someone. I was told that a form would be mailed to me and once I filled it out and the transactions were checked into, I would have my money back. I filled out the form and FAXED it to them. I called to see where my money was and they said they just got the form! That 's not true as I have the confirmation sheet that it was sent successfully. I spoke to a lady by the name of " XXXX '' and she gave me her extension. I called back to speak with her as she informed me that I could on the last time we spoke, only to find out that she had been fired. I 'm not a rich person and I need my money back. This company is not a good one at all. i XXXX them and was horrified to see how many people are in the same position that I am in, and have n't gotten money that was taken from them years ago. Direct Express needs to be held accountable for what they are doing to people on Social Security, XXXX, and other government benefits. If this card is FDIC insured, i as well as these other people should have had their money back by now. This card is NOT safe, its not secure, and its not a good choice for people who receive benefits of any kind.
03/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MO
  • 65803
Web Older American
On XX/XX/XXXX I informed Direct Express and Social Security that my Direct Express card was lost and I needed a replacement. Social Security reported they cancelled the card and would replace it with a new card which would take 7-10 business days. I contacted Direct Express after a week and they reported they needed a XXXX Consent based process to begin form with Social Security I contacted Social Security and they told me they don't do this anymore. They requested an ID, Social Security Card and Birth Certificate which I do not have as they were lost also. My Case Worker provided a copy of my ID and it was not acceptable without a copy of the back of the card. So this process ended. I received letters dated XXXX and XXXX from Social Security stating it would take 1-2 months for the money to be transfered to the new card. I contacted Social Security again by phone regarding the letters and was told Social Security has nothing to do with Direct Express. I contacted the Social Security office XX/XX/XXXX by phone with my Case Managers and I was informed it would be 3-4 weeks before I get my card and Social Security is depositing regularly to the new card. Wednesday XX/XX/XXXX My Case Manager and I contacted Social Security to report my concerns that I am unable to access my money with Direct Express. The representative denied that Social Security has anything to do with the process yet the letters explain the length of time 1-2 months that they take to deposit to a new financial card. After I read the letter to the rep she looked further into the problem and assured me the card should come soon. Friday XX/XX/XXXX My Case Manager and I attempted to call Direct Express, after waiting on hold for approximately 30 minutes we reached a representative. We were told Direct Express could not help me until we contacted Social Security and filled out the consent form. I tried to explain that the Social Security Offices were closed and I was unable to complete the form. Social Security had already informed me that they no longer use that consent form. Social Security did inform me by letter dated XXXX stating my social security number is in my name which was the verification they asked me for. I do not have my card and am unable to pay my bills. Thank you for looking into this.
08/17/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NY
  • 100XX
Web
I am an XXXX in XXXX that works on behalf of XXXX low-income and XXXX clients. One of our client 's contacted us concerning an identity theft issue pertaining to his Direct Express account. The client is XXXX and has difficulty traveling throughout the city. He filed a fraud claim with Direct Express because someone used his Direct Express card without his knowledge or permission and withdrew money from multiple ATMs in neighborhoods where our client never travels. Direct Express responded to our client with a letter stating that they had completed his investigation and found conflicting information and that they could not confirm that fraud occurred. There was no further explanation provided in the letter regarding the alleged conflicting information Direct Express used in making their decision. However, the letter stated that the client could call Direct Express to request a copy of the documents used in making their determination. Our client called Direct Express at XXXX on at least four occasions to request the documents. He has yet to receive the documents. Frustrated that he could not resolve this issue on his own, our client asked that I call Direct Express on his behalf to see if I could get a copy of the documents as his attorney. I called Direct Express and offered to provide them with a signed and notarized authorization form from my client giving me permission to communicate with Direct Express on my client 's behalf. The customer service representative at Direct Express said that I could not speak to Direct Express on behalf of my client and I need not submit an authorization form because I am not the client 's representative payee on his Social Security account. I asked the representative if there was a form that Direct Express could send to me that would allow me to communicate on behalf of my XXXX client and I was told there was no such form and that they could not provide me with the information pertaining to his fraud claim. I was unable to assist the client in getting information from Direct Express. As an attorney that works on behalf of XXXX clients, I imagine that many of my clients will face an issue pertaining to their Direct Express card, and unfortunately, I will not be able to communicate with Direct Express in order to assist these clients.
07/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 92833
Web
comerica bank has stolen XXXX $ from me for the transaction by the franchise XXXX XXXX ( XXXX ). XXXX charged XXXX $ on XXXX, XXXX, 2023 under the merchant name XXXX XXXX XXXX ( and not under franchise tax board, which is illegal by XXXX and comerica bank both are manipulating bank statement records ) and also the total amount charged that shows up on the statement is {$1500.00}, which included {$100.00} processing fee by the comerica bank. comerica bank should have done a separate transaction for {$100.00} debit fees and did not do that and obviously manipulated my bank statement records too. And XXXX gave me the credit for XXXX $ but comerica bank is not giving the credit for {$100.00}. Mistake was done by the franchise tax board, they told me, they could not find my tax return, and when I called in, they found it and reversed the charge. This is not my fault. comerica bank should go after XXXX, and not me. Comerica was already stealing money out of my account in the amount of {$1400.00} for the XXXX. And now is charging me XXXX $ too. And on top of that comerica manipulated bank statement so that XXXX $ won't show up as a separate transaction on the bank statement. {$100.00} charge is added to XXXX charge of {$1400.00}. This is bank fraud. For example, if I make a charge of XXXX $ at XXXX XXXX Restaurant, that does not mean comerica can charge me XXXX $ for the dispute and make it {$30.00} charge to me and not show it separately on my statement. This is total manipulation of the legal system. I have spent a lot time talking to comerica employees, and comerica should pay me XXXX $ extra in addition to the XXXX $ for all the time and trouble that comerica has caused me. And also straighten out the bank statement that will show a charge of XXXX $ as a separate transaction. Just for the record XXXX reversed the {$1400.00} charge on XX/XX/2023. Moreover, I did not owe {$1400.00} to XXXX, why comerica bank was stealing money out of my account for XXXX, comerica bank should pay the XXXX $ charge and pay me extra $ XXXX for my time and troubles. Moreover, if any one made a claim of discrimination, they need to prove their claim of discrimination, because my father is XXXX, my mother is white, I look brown, and I am originally from XXXX, which is an XXXX country.
07/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MS
  • 391XX
Web Older American
I called Direct Express explained that I thought my card had been compromised and wish to get a new card. I explained that I was visiting a relative but wanted the replacement card sent to my home address. I gave them the address. After almost 10 business days I called to find out where my replacement card was. I was told wait 2 more days and then call back. I received the card on the 2nd day of waiting and proceeded to try and activate. That was 3 days ago. I still have not been able to get through to activate. In the mean time I receive a letter telling me they had shut the card down because of activity. How do you have activity with an inactivated card? I have been on the phone for now 4 days and waiting I might add 45 min, 1hr 45 min, 56 min, I hr 13 min, 2hrs 17 mins, and more! I finally get through explain to them that I had received the letter and promptly told that I would have to get an verification code. I explained I had borrowed my cousins phone and couldn't remember the number. I had tried so many times to get them I was panicking that they would hang up and I'd lose my opportunity. Well they asked questions that I might add I find a privacy issue. I couldn't remember one of the answers and told them repeatedly I didn't know and was told its yes or no. Needless to say I picked the wrong one and couldn't even discuss my card. Again 2x today I have tried to call on hold right now as we speak have been on hold for 42 minutes this time. I hate that they have the power without notifying me to shut my card down. I hate that because some person somewhere else tells them I lived somewhere I can't remember that I can't discuss my card but they can shut it down. I hate the fact they will not answer the fricking phone!!!! Here it is XX/XX/XXXX and I have been all week trying to resolve what ever situation they dreamed up and can't get through. My check comes the XXXX. Holiday weekend. Can't get through. What has happened that they have all the say so over my money? This is unacceptable!!! Who the XXXX do they think they are? Please, do something about them this has happened to me numerous times and everyone that has a card I've talked to. I want to switch but told it will take two pay checks, who can wait 2 checks? Please PLEASE! Do something about them.
04/21/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 74112
Web
I received a direct express card without my knowing my social security check was suppose to be deposited into my account but was deposited on to a direct express card which was sent out to the wrong address so I never knew a direct express card existed until XX/XX/XXXX when my payment was supposed to be in my communications XXXX XXXX XXXX savings account and it wasnt there so I called Social Security and they informed me that my payment had been put on a direct express card and they advised me to call direct express find out why I never received a card and request a card expedited mail so that I can get my money off the card I contacted direct express and direct express informed me that the card had been issued and use that morning XX/XX/XXXX card ending in XXXX but the first card sent to this address ended in XXXXso I informed direct express that I had never received a card I knew nothing of a card and the card had been stolen in the process I found out the card had been sent to an address which is XXXX XXXX XXXX XXXX XXXX my address is XXXX XXXX XXXXXXXX XXXX XXXX so at this point direct express said that the card had completely been used so at this point it was a fraud so they informed me that it was a a second card expedited to this same address on XXXX. So someone received the card before the XXXX when money was put on the card on XX/XX/XXXX. At XXXX am all money had been spent except for XXXX dollars and the would transfer to a new card and expedited to me but by the card got to me it was negative amount on it and then I was informed by direct express that that the XXXX was money that was pending so they went through.I submitted a dispute and it was rejected and the ticket was closed I have reached out to direct express on why it was rejected and I have been informed that there is no way to contact the despute department and I filled a police report and the XXXX police department have reached out to Direct express about getting the full card number and Direct express will not provide XXXX Police Department with the information that they need to proceed with prosecution because they have leads on this fraud investigation. So Direct express will not refund me my XXXX.which was clearly a mistake on there behalf by sending a card to a wrong address.
06/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 224XX
Web
I called and requested to disputes with Direct Express. They gave me a fax number in which to fax the disputes forms back to once I received them in order to get a provisional credit. They said I had 10 days from the date that I filed the complaint to get the forms back to them. I didn't even receive the forms until 10 days later on one of my disputes. The fax number they gave me to fax the forms to just ringing ringing rang. Or other times I tried it just was busy the entire time this went on for an entire day. I am XXXX and had to go to the library in order to fax the dispute forms. I even called Direct Express to confirm that I had the correct fax number and I did and I explained to the customer service rep that the fax didn't work and she basically told me that you know that it was my problem not hers and if that's the only fax number they have. I also explained to the customer service rep that they took so long sending me the forms that I didn't get it until the 10-day time period was up on getting a provisional credit. Again she basically told me that that was my problem and not hers. Here 's where I'm having trouble with this since they took their time sending me the form that gives them 45 to 90 days in which to investigate the dispute. I feel like they do that on purpose. Also I have to wait exhibited lengthy amount of time before I can even get a human being on the phone to talk about this stuff with Direct Express. I just want my money back is all. And she repeatedly be treated like garbage by Direct Express is unacceptable. I'm not some welfare witch who just lives off the system I work 32 years to earn the benefits I have I'm XXXX I have survived XXXX twice I've survived a XXXX XXXX I've survived a XXXX XXXX I worked 32 years to get my benefits. Direct Express has designed their system so they just drag out processes in order to get your money back to you when there's a dispute or something else like an unauthorized charge or something like that's done with your bank account. They've designed a show it's almost impossible to get a human being on the phone. The average person or should I say the average XXXX person that has to deal with this will just give up. Something needs to be done with the way Direct Express treats their customers.
02/04/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MD
  • 21215
Web Older American
Good Afternoon, My name is : XXXX XXXX XXXX I am the legal and authorized representative payee for my son, XXXX XXXX XXXX. I have been using-Direct Express issued by : Comerica Bank . On Saturday, XXXX, XXXX, 2023 ; I was attempting to pay my son-telephone bill- Metro and the card number security code was not being accepted. I could not understand ; as I have paid with this card many times. Inadvertently, when I called to get an account balance from, Direct Express ; I was switched to card services. They informed me that card was blocked. I was advised of the documents that would be needed to unblock card. I faxed documents that were determined received ; but too dark. I then was advised of their email address : XXXX. I sent ten ( 10 ) email with copies of the documents front and back. I forwarded XXXX-State of Maryland, actual ssn card, address correction card and physical government employee ID from XXXX XXXX Government XXXX I was then advised on tenth try that ID were approved ; but birth certificate was still needed. All documents forwarded were received because of presentation of my birth certificate. Never the less, I had to obtain an appointment- XXXX/XXXX/2023 @ XXXX XXXX. I also went to Social Security Administration to report that I could not access funds. They contacted Direct Express and card is still block. My ticket numbers are : XXXX and XXXX. This willful refusal to unblock my sons benefits has created a severe hardship and exploitation of the a XXXX and vulnerable person. I can not even get my son medication and monthly expenses must be paid. In closing, this is a request for a full investigation as to the practices this company has and the willful neglect and financial exploitation that has been continuing with still no access to the benefits ( as I write this ). They never requested any of the verification when account was opened. They did not request my phone number or suggest and request my email and telephone number. They simply requested a PIN number to receive monetary government issued benefits. In closing, hopefully this company illegal practices will be brought to light and exposure to warn others and government officials of banking, and financial institutions and markets. Searching for Justice, XXXX XXXX XXXX
04/17/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • HI
  • 967XX
Web
On or About XX/XX/XXXX, my account was placed on " Fraud Suspension '' without notice! And to this date, I am unable to access any of my funds! I have attempted to contact XXXX XXXX XXXX, everyday since being Denied at the Grocery Store in XX/XX/XXXX. Upon Initial contact & thereafter, I received the exact RUDE response, " We apologize for any inconvenience but due to the " Fraud Suspension '' placed on your account, we are unable to access any information nor tell you why your account was placed under " Suspension '' in the first Place ... Someone from the Fraud Department will be contacting you soon upon completing there investigation - by letter or phone ''. I am also unable to get an exact time frame of when the investigation will be done & /or when I will have access to my fund 's. I have also requested to speak to a Supervisor & I'm told that an email has been sent & someone will contact me within 24 hours. Still NOTHING & No one in the Customer Service Center seems to care! Each Representative, I spoke to was extremely Rude & Cold-Hearted! For example, upon explaining my situation to the Representative, I was informed that I needed to WAIT. Because I wasn't satisfied with that response I asked, what would she do if she were in my situation? Representative replied, " Well its NOT me - so WAIT '' - " So if there's nothing else I can help you with " I don't have time for this ''! I got this response countless times! As of today, no one has contacted me nor did I receive a letter or email notifying me that my account would be placed on " Suspension '' OR " WHY ''. I am XXXX & have XXXX Children whom are Homeschooled due to illness & I am the XXXX XXXX for my family. Aside from XXXX, this is my only Source of Income. Since the suspension, I have been unable to pay any of my bills, purchase medications, toiletries, gas etc.! My phone service has been cut off, I have an automobile loan which is in default & may be repossessed any day now. My mortgage is due at the end of every month. In the meantime, Fees are incurring. I have also attempted to contact the Social Security Office directly in person & was informed that they are unable to offer any Guarantees & that I needed to contact XXXX XXXX XXXX, to resolve this issue!
10/17/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 29579
Web
on XX/XX/XXXX we ordered food at 1 or 3 in the morning from XXXX XXXX I mean from XXXX XXXX a local place in XXXX XXXX XXXX to XXXX two minutes later the amount of XXXX dollars and XXXX cents another mount for XXXX dollars and XXXX cents and then another amount for {$0.00} all three of them States ATM withdrawal is no way possible you can even injure all withdrawal does large amounts out of ATM anywhere that I know of even in South Carolina so with that being said they know we didn't use the money that's it it's a lot of fry going around they promised us three emergency expense diet call confirmation numbers they would expedite the process due to the circumstances they told us to send in the dispute form being that it didn't get here in a timely fashion we created our own dispute form with a case number on it all the information times dates and everything still yet have yet to hear from the XXXX XXXX each time I call they won't go online for 3 hours waiting my sister has no food she just got a tooth pulled she can't even feel prescriptions also her rent is due date charging her late fees we went into the local social security office is nothing they can do she has a mental health appointment this week she has a copay she has to pick up other XXXX medications and whatnot they still will not comply it's been since the third for the first dispute form I send in my own cover sheet and everything they said they received the emails the investigator will Contact we no one ever called back at please tell me what to do cuz the XXXX XXXX is not doing their job is disgusting is sick and I told them my sister make XXXX did they told me to go to the local social security office and see what they can do I don't know what else to do a promise this emergency transactions are emergency funds because they said it's going around some company from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX they know that we didn't use the one that all we order the food came to a total of {$20.00} we still have the card in our presence they sent out another car and told us three times the funds would be on the card you receive the card the new one in the funds are there please contact us asap please help
04/06/2015 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • CA
  • 95351
Web Older American
My name is XXXX XXXX XXXX, I live at XXXX XXXX XXXX XXXX, CA. ( XXXX ) XXXX - DOB : XX/XX/XXXX. " Before my Deposit of {$380.00} on XX/XX/XXXX my Direct Express Debit Card Number was stolen, & How I do n't know. But before XXXX, CA.time, some one went to a TARGET STORE in XXXX, CA. & charged {$390.00}, at XXXX ''. It 's XXXX miles XXXX, & I do n't Drive & never have. I had the the card that Direct Express gave me at least 2 yr's.I called XX/XX/XXXX & told them the # on my card was stolen & a fake card was used at the Target Store in XXXX CA.. They scent me a new card & new # on the card. On XX/XX/XXXX, I called Direct Express & Reported I had a Police 'Case # XXXX from XXXX XXXX Sheriff. I called again on XX/XX/XXXX, they asked a lot of? 's & was to send me an ( XXXX ). They never did send it, & then I got very sick & was in the Hospital for XXXX days with XXXX at Doctors XXXX, CA. Comerica Bank has not given me my stolen funds that XXXX had deposited on XX/XX/XXXX in the amount of {$380.00}, I also went to Social Security office in XXXX, CA. on XX/XX/XXXX & they told me it was the Direct Express problem, they should return those " STOLEN FUNDS '' to my Debit Card for persons who do n't have a bank account, as Social Security was stopping sending paper Checks to persons on XXXX, or XXXX. This Comerica Bank & XXXX XXXX are not doing nothing to give my Stolen Funds from my Direct Express Debit Card, which the are Insured by XXXX & all US Banking Laws to protect the Seniors who are XXXX & use what Social Secutity gives us to receive XXXX or XXXX Funds Please make them, Please, Please Help me. My Husband XXXX has XXXX was to stop this type of Stolen Debit Card Numbers, 1. Have a Photo taken at Social Security Office & send to Drect Express. 2. When using the card at a retailer as a charge & using the Master Card, have that card number return to the sells person mechine a name that that Card # was given to & it must match the name on the Debit Card & there Photo on the Debit Card & match the State ID or Drivers License with Photo. 3. In put the gold digatal Item used on some newer Cards instead of the mig. strip on the back. Please help me get my " STOLEN FUNDS '' BACK in my account befor I DIE. Yours truly XXXX XXXX XXXX.
08/17/2016 Yes
  • Credit card
  • Other fee
  • IA
  • 52501
Web
I have had a Direct Express Debit Card for several years. I get my SSI electronically transferred to this card on the XXXX of each month and my XXXX transferred to this card on the XXXX of each month. On XXXX/XXXX/2016 my first card expired. Before my first card expired, I was sent a " Dummy '' replacement card from Direct Express. When I tried to activate the new " Dummy '' card about XXXX on XXXX/XXXX/2016, I was told by a Direct Express Representative that she could n't activate the card and it must be a " glitch '' in their system. She said she would send me a replacement card without charge and it would take 5-7 business days, but if I wanted my Direct Express Debit Card in two days there would be a Express Shipping Charge of {$15.00}. She went on to say that once I received the card I should n't have a problem getting a credit for the {$15.00} Express Shipping Charge since the first replacement card that was sent to me could n't be activated. On XXXX/XXXX/2016 I called Direct Express Credit Card Services to check the status of my replacement. I was told that a request for a replacement debit card had not been submitted. A man told me he would submit a request for a replacement card for me, but there is a {$15.00} charge for Express Shipping. By this time my SSI was two days late, the reason was that I had received a " Dummy '' Direct Express Debit Card that could not be activated in their system. After speaking to a Direct Express Representative the second time, I called within two hours and my second replacement card was in the process of being shipped. Direct Express took {$15.00} from my account to pay for the shipping of my second card. I was and am still angry that I had to pay a shipping charge. I have spoke to many Direct Express Representatives and am told that the charge of {$15.00} Express Shipping was a valid charge to my card. I should not have been sent a " Dummy '' Direct Express Debit Card that could n't be activated because of a " glitch '' in their system. I should n't have had to pay for shipping at all. The " glitch '' was their problem. I had to wait at least until XXXX/XXXX/2016 to receive my SSI/XXXX Benefits because of Direct Express Debit Card Services " GLITCH. ''
01/30/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CA
  • 92103
Web
I have a checking account with Comerica Bank for many years. On XXXX XXXX of 2016 I deposited {$4000.00} into my account, the deposit was in the form of XXXX money orders of {$1000.00} each. As usual I received a receipt of {$4000.00} deposited into my account. I monitor my account online at Comerica Online Banking. Comerica Bank online banking indicate that my account after clearing certain payments, my account ended with a positive balance of {$590.00} on XXXX XXXX of 2016. On XXXX XXXX of 2016 Comerica Bank charged a total of {$270.00} of overdraft fees, XXXX times {$25.00} in overdraft fees. On XXXX XXXX of 2016 my account ended with a positive balance of {$590.00} after clearing all payments ; on XXXX XXXX of 2016 my account ended with a positive balance of {$590.00} even after Comerica Bank deducted {$270.00} in overdraft fees. I called Comerica toll free phone number to ask why my account is charged overdraft fees when the account never had a negative balance ; the person answering the phone had no answer and directed to contact the branch where my account was opened ( XXXX, CA ). Next day I went to my branch and contacted the branch assistant manager about the overdraft fees ; she was very understanding but said that only the branch manager make a decision in refunding the fees. I had to leave to open my small business ; I was assured by the assistant manager that she will talk to the branch manager and a refund will be initiated. I waited one week and nothing happened. after a week I went back to the branch and talked directly to the branch manager, I presented him with copy of deposit of {$4000.00} and a printout of my account ledger from Comerica Online Banking indicating that my account had never had a negative balance after all payments cleared on XXXX XXXX of 2016 therefore Comerica Bank should not charge me overdraft fees of XXXX the next day. The branch manager ask me for my cell phone number and that he will research this matter and call me by the next day. I met with him on XXXX XXXX of 2016 as of this writing I never heard from him ; he never called nor he refunded the {$270.00} in overdraft fees. To conclude, I want Comerica Bank to refund into my account {$270.00}.
11/24/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TX
  • 78244
Web Servicemember
This is the complaint on the services in association with Comerica Bank, Comerica Bank XXXX, XXXX XXXX XXXX, XXXX, Texas XXXX XXXX XXXX. This card is from Direct Express Treasury, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, Texas XXXX, XXXX XXXX XXXX. This debit card is required used for Social Security recipients. The complainant is a veteran and has both documented XXXX and XXXX diagnosed. This account has resulted in numerous card changes based on reported security problems, deficiencies, transactions problems. Transactions and withdrawals, cash back transactions have been swindled. Several fraudulent and many non receipted transactions have taken place. Complainant is XXXX XXXX. This card service is in need of investigations for fraud, other financial crimes, racketeering, swindling, financial problems. Predators, robbers, thieves, crooks willconjure, stalk, plan thefts against Social Security recipients, based on the receipt ofpayments on and around the first of the month and they know that recipients have debit cards. Complaints have likely been filed against these services in the past and are likely current. XXXX recipients may likely be victims of stalking, robberies, thefts, and other crimes associated with the Comerica Bank debit card account. To resolve this on going problem, investigations should be able to determine fraud, unwarranted surveillance practices, thefts, any other financial crimes, white collar, organized, financial, bank frauds, violations that are the result of this debit card required system. Customer services, merchants, ATMs, banks, may be responsible for problems, complaintsassociated with the use of the debit card system. Consumers who have been victimized by these fraudulent services need to be compensated andother financial services need to take the place of these fraudulent services. This institution is responsible for the insolvency and its many complaints that may or may not be documented. Banks closures are a recommended solution and will likely benefit the increasing continualfederal debt crisis as numerous other financial institutions have faced numerouslawsuits, litigations, rulings, cases, complaints, and the like.
01/02/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • FL
  • 342XX
Web
DirectExpress gave SSI funds to a car rental company ( XXXX ) vs having the funds available for use, living expenses. I did not have knowledge of any dispute or outstanding debt I supposedly had with any merchant. The first cpl times I called in I was told XXXX had a dispute with me. None of it made sense to me. I had leased a car for 3 days in XXXX, but now they are keeping my SSI monies in the negative initially For - {$3900.00} and keeping my checks to pay off this negative amount. Which would be another 6 months of me negative XXXX balance. Due to their mishandling of my Monies -i am now homeless and suffered a XXXX. I am more then slipping thru the cracks, I have slipped - I 'm all the way down. I need someone to advocate for the funds that I 'm legally entitled to as well as the fact that my benefits are federally protected. Ever since I 've contacted them on XX/XX/2016 they have played games with me. The first dispute they never sent me any information on. They always pretended they were going to send me the dispute packet until their 45 days of investigation had ended, then I received a denial letter. So I wrote a complaint to the Treasury dept. The next thing I know I get a phone call from a man named XXXX at the email address : XXXX. He 's lead me to believe he was acting on my behalf, opening another dispute and asking to jump thru another hoop. I 'm writing to ur agency to ask that u would on my behalf give them a swift kick in the but. XXXX has done the same thing, left me hanging onto hope that this matter would be remediated and he was working on my behalf wherein he 's done the same protocol. Having me hang on and be hopeful and then close and dismiss my dispute. He knowhat SSI funds are federally protected and that I 'm doing every imaginable thing to survive this major set back. XXXX and DirectExpress know they could come at my Dispute from a number of directions yet they choose not to. I was so happy to find ur organization, and some of the cases uve worn in the courts. If any agency could be helpful to my situation. And the sooner the better. Allow me to thank u now for any all work u do on my behalf. Sincerely, XXXX pH : XXXX DirectExpress Tracking ID : XXXX
09/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 30263
Web Older American
On the Eve of XXXX XXXX weekend Friday I went to XXXX on XXXX XXXX in XXXX Georgia to take out {$360.00} out of my Social security account through my Direct Express card that is linked with Comerica Bank which is affiliated with the United States Treasury through the Social security department for people who receive Social security income as the ATM machine was dispensing my money it seized up locked up and displayed on the screen not enough funds out of order printed a receipt showing I only had {$11.00} left in my account I directly walked over to the counter and spoke to the customer service representative at XXXX who then called XXXX XXXX XXXX XXXX they then took my information balanced out the machine and saw that I did not receive the money they then gave me information such as a confirmation or reference number and a regulation e form to tell my bank they needed to fill out and with the number they could see that the money was not received I have called over 20 times since then Direct Express has a robotic answering system that says they have high call volume and then they disconnect you so within this time period I was only able to connect with four people two of the four people hung up on me in the middle of the conversation after I gave security answers, one representative did not even know what I was talking about and sent me to level two department where I was put on hold for over 60 minutes to the point where I hung up I then tried another time and connected with someone else who did the same sent me to level two where I was put on hold for over an hour to the point where I got discouraged and hung up I do not believe there is a level two department I believe they just put you on hold until you get tired of it and you hang up I've yet to receive my money back I am XXXX years old I only get {$870.00} a month in Social security income and that {$360.00} was left to pay my remaining bills and to buy food for myself for the rest of the month I have no money at all and can not get the bank to help me so I am filing this complaint and hopes that you can help me resolve this matter as soon as possible as I am hungry and I'm afraid that my power is going to be shut off
08/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MO
  • 64130
Web
Hello my name is XXXX XXXX. and I am on XXXX and selected to use the debit card that the XXXX uses. The bank is Comerica and the card company is Direct Express. I placed several online orders with XXXX, my account was debited twice for XXXX different orders. I spoke with XXXX to see if they submitted the purchase amounts multiple times. XXXX states that they only submitted the amount once. I contacted the bank ( Direct Express ) to dispute the charges on XXXX different occasions and each time my claim was denied. I have 10 different charges from 10 different orders that amount to over {$700.00}! I included my bank statements which show the duplicate charges. and each time Direct Express still denies my claim. I don't know who else to contact regarding this. Any information that you have that would help me, would be greatly appreciated. I am enclosing the order numbers, order date, duplicate date & the amount of the purchase. XXXX Order Number Order Date Duplicate Date Amount XXXX XX/XX/23 XX/XX/23 {$300.00} XXXX XX/XX/23 XX/XX/23 {$21.00} XXXX XX/XX/23 XX/XX/23 {$17.00} XXXX XX/XX/23 XX/XX/23 {$67.00} XXXX XX/XX/23 XX/XX/23 {$53.00} XXXX XX/XX/23 XX/XX/23 {$100.00} XXXX XX/XX/23 XX/XX/23 {$32.00} XXXX XX/XX/23 XX/XX/23 {$47.00} XXXX XX/XX/23 XX/XX/23 {$4.00} XXXX XX/XX/23 XX/XX/23 {$68.00} Total {$720.00} I am also enclosing the claim dispute numbers that have been assigned to my complaint : XXXX, XXXX, XXXX I would appreciate any and all help in this matter, Direct Express has been very unresponsive to my concerns. Someone from the Claims Dispute department called one day, left a voicemail telling me to call her back at the number on the back of my card. When I called back, which was in a matter of minutes. I was informed that they could not transfer me to the dispute department because they could not receive calls, as they could only call out. While on the phone the representative that I was speaking with informed me that my case had been closed because they had not been able to reach me by phone and my case was once again denied. I thank you in advance for any help that you can give me in this matter. Please feel free to give me a call regarding this matter @ XXXX
06/25/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 301XX
Web
RE : XXXX XXXX XXXX XXXX Dear Sirs : I am writing this with assistance. I am XXXX and receive XXXX benefits on a XXXX XXXX. I was locked out of my online account and needed my routing #. I called the company ( XXXX XXXX ) and their phone representatives. My complaint ( s ) are as follows : 1 ) I had to call 3 times to get an agent. There is no option on the menu to speak to a XXXX representative for online account for lock out, or problems not listed in their automated menu. 2 ) It is very difficult to get a live agent to help resolve account issues. Their phone system will cut you off without warning, put you on hold for lengthy periods, representatives change unexpectedly. I had to use the " LOST OR STOLEN CARD '' feature to finally get live help. 2 ) While on the call to XXXX, I requested a good friend help with speaking to the representative and explain my complaint. Despite my authorizing this, the XXXX agent 's identified as " XXXX '' " ID # XXXX '' refused to speak directly with him. She was rude, hostile and uncooperative to him. Further she also threatened to not help me, unless my friend refrained in the background from assisting me. I am XXXX and have a XXXX XXXXXXXX. This representative talked too fast, and I have difficulty with instructions due to a XXXX XXXX. Her attitude and conduct on the call was disturbing. Her refusal to allow me to have someone I authorized assist me during the call is denying me my rights under the XXXX XXXX XXXX. 3 ) The XXXX website advertises help, including providing routing numbers and other basic information. A direct quote from their home page on XXXX : " We are a website dedicated to helping XXXX XXXX Card holders find information they need regarding their card, including account login information, customer service contact number, direct deposit and routing number information, and any relevant news about the ... '' This bank should allow XXXX XXXX or XXXX persons authorize others to help on their behalf with difficult problems. On their call menu, they should not be allowed to limit account access to customers by designing a menu that limits options and no option for live agent help during business hours when needed.
07/23/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 30328
Web Older American
I am a XXXX year old XXXX recipient through the US Treasury supported XXXX XXXX Card. In XX/XX/2017, my debit card was stolen and the fraudsters stole over {$1200.00} from my much needed balance in a matter of two days. Their spendings were clearly on vendors and items that Ive never used before. Due to my old age, I have had my son serve as my fiduciary and has a legal power of attorney to handle my affairs for years now. He called and cancelled the card through XXXX XXXX within two days of the card being lost. However, when we filed the claim with XXXX XXXX, they rejected the claim because my son, who serves as my fiduciary and legal Power of Attorney, had the card ( along with all my other cards ) in his possession last when it was lost. XXXX XXXX says in their denial letter that they are denying the claim in accordance to Federal Regulation E which governs Electronic Funds Transfers : If a consumer furnishes an access access device and grants authority to make transfers to another, such as a family member or co-worker, who exceeds authority given, the consumer is fully liable for the transfers unless the consumer has notified the financial institution that the transfers by that person is no longer authorized. They are insinuating that my son is the one who spent the money but he and I have filed a police report ( to exonerates him ) and a simple look at the transaction will show the bank the transaction are done with vendors that we have never used and did not require a PIN. It is shameful for a company ( XXXX XXXX ) that the Treasury department refers its recipients to will to this low to prevent a XXXX year old from accessing this much needed cash. Every other bank weve filed a claim with has always simply refunded the funds while conducting their investigation. The company that should be more friendly to their aged and helpless customers is the one who declines the claims. This money has been outstanding for nearly a year and we dont know where else to turn to. Ive called repeatedly to their fraud department at the number provided on the Denial letter and they havent returned not one phone call. Please please please help us retrieve my much needed money.
08/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • XXXXX
Web Servicemember
I am a senior that was required to apply for a Direct express debit card in order to receive my XXXX payments. This card is supposed to be available for use at any ATM or bank that has a MasterCard logo. I prefer to use the Bank teller for transaction but I have found that after one or two visit l would be redrected from the bank to a atm machine. These atm machines only dispense {$20.00} bills which is a problem if you need {$XXXX}. So I looked at the back of the card and found that the bank that does business with Direct express is the comerica bank. I started going there and was helped inside the bank by teller until XX/XX/19. When i was directed outside again. The ATM made me withdraw two times and I was forced to receive XXXX XXXX dollar bills. Counting that amount of XXXX XXXX in the street is dangerous because you're always looking over your shoulder and you lose count so the machine can short change. a person. I was prompted to go outside to this absurdity again on XX/XX/19 and again on XX/XX/19. So i went into the bank a bit perturbed and request in the XXXX exchange for XXXX. When I asked why i always had to go outside to the ATM, The teller dismisses my questions with a XXXX ' I shall not address this issue with you. ' so I asked her if it was an absurd to have all these {$20.00} bills handed to me outside in the ATM. The Teller replied again 'I will not address this issue with you ' She asked me how much i handed her and my reply was that i didnt know and that she should count it. She replied it's my job to count money. I respondedThen do your job. she became bitter and said she would not help me anymore and pushed the XXXX XXXX back to me. I had to find a manager who at least exchanged the bills but refused to give me his or the tellers name. I received a card but it was not whom i dealt with. The card was for a -person named. XXXX XXXX. Assistance banking center manager her phone number is XXXX XXXX - XXXX. I wrote her an email as well as a text message and have not heard from her. I called the social security administration and was informed that all banks that have a MasterCard logo are suppose to allow me excess to the ATM or teller
12/10/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 306XX
Web
this card is a DIRECTEXPRESS DEBIT CAR it is set up thru social security and is the only debit card you can use to receive benefits on, it you don't have a personal checking account. the problem started on XXXX XXXX my benefits amount was put on the debit card this is when my problem started some withdrew all of money on XX/XX/XXXX when I signed into my account everything was gone a total of {$1600.00} I called the company every hour of the day for three days could thru. I called social security and they could not get thru either I was told the only thing I could do is keep calling on XXXX, I got thru I discovered that someone had called in and changed my home address on XXXX XXXX at XXXX XXXX. That morning also they called and ordered a new card on XX/XX/XXXX had it expedited and that was another {$13.00} this is not included in the total above, I paid this money for someone to steaI my debit card. when I talked to them on the XX/XX/XXXX they closed the stolen card and put my home address back on the card they issued the new card I received the card on Monday XX/XX/XXXX, at the same time is when the post card came telling me about the change of address on XX/XX/XXXX had they sent this when it was changed I could have stop it before my money all stole I called them back they had not even put in for me to my money back. the claim # isXXXX this is thru direct express, I also have a case number with XXXX county sheriff office # XXXX there phone # is XXXX. and after talking direct express they can't tell me when I am going to my money said it would 30 to 90 days. not only is this not fair to me I'm on social security I have no money until they return it this was there fault they changed my address and sent the crooks a new card then they activated the card they also changed my pin number to get my money what is so upsetting is how long they take to answer the phone there is no REASON for them to take three days to answer the phone I called every even thru the night it always said they were experiencing high call volume then it hangs you up and you call back and it does the same thing this is not right I want them to put my money in right away
07/24/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 329XX
Web
I am XXXX and have been on a fixed income for the last few years whole I'm waiting to have my last XXXX XXXX done that will help improve my quality of life and hopefully allow me to go back to work. However, as of right now I have lost my place to live, so I am XXXX and I haven't eaten in 2 days. Why? Because on XX/XX/XXXX and XX/XX/XXXX there were several unauthorized transactions that occurred from 2 different hotels, a XXXX transaction, and a merchant called XXXX which I found out is an online auction site. These charges totalled {$570.00}, which is almost half of what I receive to live on each month all month long. I contacted XXXX XXXX ( XXXX XXXX ) and they said I needed to fill out their fraud questionnaire and send it back within 10 business days to receive provisional credit if the investigation wasn't complete. I received the paperwork on the XX/XX/XXXX and faxed the paperwork immediately the same day. I also faxed it again on the XX/XX/XXXX and again on the XX/XX/XXXX because each time I called to check the status of my paperwork they kept telling me they had not received it and just to re fax it and once it was received, my account would be credited. It was not until this afternoon of the XX/XX/XXXX I finally got to speak to a supervisor who advised me they still had not received my fax and because it was not within 10 days I would not be receiving a provisional credit. I explained I've been waiting on this for almost 3 weeks already, I've faxed the paperwork 3 times and the first 2 times within the 10 business day time frame so how can they deny me money that was wrong fully taken from me and is rightfully owed to me? I am attaching proof of the facsimile transmission that shows I indeed faxed the paperwork when I said I did and I am going to mail the paperwork in as well but I can't even afford to feed myself, much less stamps and envelopes. Ive lost so much because of this, and all I want is to try and get my life back to normal and get what's rightfully owed to me. It's not fair that I should be punished because this financial institutions employees aren't doing their jobs and making sure my paperwork was processed properly.
06/28/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 75206
Web
I recently opened an a checking and savings account with Comerica bank after not having been a customer for several years. They did not tell me at that time that there was a prior balance from my old account of {$220.00}. They did encourage me to apply for a secured credit card ( CD ) to help build my credit score so the next week, I went back in and applied for it with the required minimum security deposit of {$300.00}. The bank told me it could take 7-10 business days to make a decision. Comerica made its decision in 2-3 days and denied me the credit due to income to debt ratio and said my deposit would be refunded. I waited a few days for the refund but when it did not come, I called the bank. I was told it could take 10 days to refund and they would either refund my XXXX XXXX checking account or send me a paper check in the mail. I waited a few more days and still no deposit or check. I emailed the bank manager and she responded that I had owed the {$220.00} and it had been deducted from that deposit amount and the remainder sent to my Comerica savings account. At no point during this whole time did they ever once tell me I had a past due balance or that they would be deducting that amount from deposit. they also never asked me if I wanted any amount returned to the account from which it had been taken ( XXXX XXXX ) or to my Comerica account. I was completely blindsided by this and it feels very sneaky and unethical to not disclose a previous debt then encourage me to make that security deposit. They have never even explained to me what the debt was for. As far as I knew, I had paid that debt years ago when I closed the account. I believe they tricked me into making that security deposit in order to secure funds for that debt. I had the money to pay the debt but they never asked me about and I had to go to great lengths to even get a straight answer from them about this. If they allowed me to open the account knowing I had an unpaid debt only to secure those funds then this is highly fraudulent and unethical. I was trying to rebuild my credit but now I have another mark against my credit for the hard inquiry for the secured credit card.
01/07/2020 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other service problem
  • CA
  • XXXXX
Web
On XXXX XXXX XXXX XXXX, Wednesday, XX/XX/2020, between the time of XXXX through XXXX, the XXXX XXXX walk-up ATM at XXXX XXXX Street in XXXX, California malfunctioned after I selected to withdraw {$900.00} from my Direct Express Mastercard ending in XXXX AND SO NO CASH WAS DISPENSED! Because of the XXXX XXXX 's XXXX holiday, the XXXX XXXX branch was closed so I was unable to speak with anyone in person. I called DIrect Express Mastercard at XXXX and filed a claim dispute on the same day of XX/XX/2020 and was given a service request number, and I was advised to fax an affidavit explaining what occurred as soon as possible to prevent any recovery of my money from being delayed. I faxed the requested information to Direct Express on Friday, XX/XX/2020, and on XX/XX/2020 Direct Express Mastercard supervisor/manager XXXX confirmed receipt of my affidavit. HOWEVER, from XX/XX/2020 through XX/XX/2020 I was unable to get through to speak with ANYONE at Direct Express Mastercard. Either I was unable to remain on hold for an hour or my call was disconnected by Direct Express Mastercard due to heavy call volumes. Finally, today, this morning after calling Direct Express a second time since my first call was disconnected after being placed on hold for management, XXXX or Direct Express Mastercard advised me that on or before XX/XX/2020, FIFTEEN DAYS after filing my ATM claim, Direct Express Mastercard response will be available. I requested that XXXX submit a message to the investigation unit advising them that they had ONLY TEN DAYS from the date of XX/XX/2020 to issue me a provisional credit. And XXXX confirmed receipt of my affidavit on friday, XX/XX/2020, two days after filing my ATM claim. And in speaking to XXXX XXXX branch manager XXXX XXXX yesterday on XX/XX/2020 at XXXX, he advised me that after balancing the walk-up ATM yesterday, a discrepancy was identified in the total amount of cash the ATM was suppose to have in comparison to the total amount of cash actually present inside the ATM. I also reported this same information to XXXX during my call. The {$900.00} was part of my monthly Social Security payment, and I have no money whatsoever.
07/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MA
  • 021XX
Web
On XX/XX/2021 my US Direct Express card had {$20.00} with of purchases on my card from XXXX XXXX ( {$5.00} purchases back to back ). I did not make these purchases. Whoever put these charges on my account on XX/XX/2021 then resumed charging {$5.00} back to back to XXXX XXXX on XX/XX/2021. These charges occurred back to back a total of XXXX times and totaled XXXX and happened between the times of XXXX - XXXX. When I reached out to US Direct Express, I was told that I had to feel out a Questionnaire of Fraud form and submit it to their Fraud Services Department. On XX/XX/2021 I submitted copies of my card 's transaction history showing the problematic charges, as well as a police report and a report to XXXX XXXX. Because I was told to fax this information, I went to a local XXXX XXXX store and paid {$34.00} to fax 18 pages of information. Upon calling US Direct Express two days after I faxed the materials, I was told that they had not received my faxed information despite me having evidence that they did. I was then told to email the information I previously faxed to XXXX. Despite being on hold for over two hours prior to getting this updated requirement to email the requested materials, I complied with their request. On XX/XX/2021, I found that I had {$500.00} on my US Direct Card. I received no notification that this was added to my card. However, the bigger issue was that the total amount owed was not fully paid. Because US Direct Express previously put {$110.00} on my card in response to my hardship complaint, I anticipated that the {$110.00} would be subtracted from the {$910.00} owed to me. This, compounded by being over charged to replace my card ( they charged me {$13.00} twice to replace this card ), I expected to receive {$810.00}. Since I only received {$500.00} on my card, I am still owed {$310.00}. I submitted all the evidence required proving what was stolen and tolerated being on hold for over four hours after finding out that there was {$500.00} on my US Direct Express card. For this reason, I am formally filing a complaint requesting the money owed to me, as well as for the poor way this situation was handled.
01/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NC
  • 28012
Web Servicemember
In XXXX of XXXX, a Direct Express customer service representative notified me of suspicious activity involving my account. The representative placed a hold on my account and a new card was mailed to my address. The representative assured me my account was secure again, however soon after this incident, I noticed money withdrawn from my account without my authorization. I notified Direct Express via phone of the fraudulent activity as soon as I became aware in XX/XX/XXXX, and a customer service representative notified me they would investigate my claim. I noted transactions on my bank statement that were not my authorized transactions and mailed this information back to Direct Express. The investigative process into my claim was frustrating as various customer service representatives gave me contradicting information regarding my claim. Furthermore, money continued to be fraudulently withdrawn from my account during the investigative process and even into the next year XXXX ; I would notify Direct Express each time I became aware. Some of the fraudulent transactions included hundreds of dollars being withdrawn at a single time. Direct Express website has constant technical difficulties which makes it difficult for me to check my account online and receive my bank statements quickly if I needed a copy. I relied on the customer service representatives at Direct Express to give me accurate and timely information regarding my account because I am not technology savvy. The times I have attempted to view my account information online regarding this matter, Direct Express website was not functional. To my knowledge, the investigation has been left incomplete and Direct Express has failed to reimburse my account with any of the funds stolen. My life has been completely turned upside down due to not being able to resolve any of my claims of fraudulent transactions with Direct Express and get any of the money back that was stolen from my account. I see that others have had the same issue with Direct Express. I hope something can be done so that other people in the future do not have to suffer the losses that myself and others have.
12/28/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 48178
Web
Hi- Comerica bank on XXXX XXXX in XXXX michigan is attempting to collect fees not owed. On XX/XX/XXXX I went into the banking branch because they had closed my savings account for exceeding the transfer limit. When i went in I closed all accounts that day, 4 accounts, 3 checking and 1 savings. I told the bank enployee I wanted to close all accounts, at that time they gave me a check for approximatly 18k from my savings and {$400.00} cash from my checking. The bank is now telling me that the account was not closed on that day because of a pending transaction for {$20.00} from 2 days prior to me coming in and that the account was not closed that day and that the tip of {$6.00} I left overdrew my account. There was no mention of a pending transaction the day I closed the accounts. I asked to close my accounts they gave me the check and the cash and i left thinking my accounts were all closed, come to find out only 3 of the 4 were closed. Because changing my auto drafts to my new bank took 7-10 business days, some of those payments still went through to the comerica account which should have been closed. Now comerica is stating I owe over {$200.00} in overdraft fees on an account that I thought was closed. The bank has stated that they can not close an account when there is a pending transaction which is fine but this should have been comunicated to me rather than make me think the account was closed knowing that this could happen. Had they notified me that the account was not closed because of a pending transaction I would have come back in a day or two to close the account. The teller cashed out my account that day knowing there was a pending transaction that did 2 things, it made my account left open and opened me up to over {$200.00} in fees. I have perfect credit and have never disputed any charges, the way this bank conducted business was deceptive and resulted in fees that I should not be responsible for. The employee at the bank clearly knew I was there to close out all accounts and failed to do so, and failed to disclose any other details. She failed to notify me that she was unable to close the account at that time.
05/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92507
Web Older American
I was informed inXX/XX/XXXX by Direct Express that a new Direct Express card would be issued for my Social Security account payment in XX/XX/XXXXXXXXWhen I did not receive the new card with my XX/XX/XXXX and XX/XX/XXXX Social Security funds, I called Direct Express in twice in XX/XX/XXXX. I was informed that my deposits were made and the documentation reflected several cash withdrawal, charges to department stores, Charges by XXXX and a variety of other establishments. Also, these charges were made in many Cities all over California and in the State of Georgia, which I have not traveled to at anytime as documented. I informed the representative that I did not receive the card or those funds and had to be an error or the victim of fraud. The representative informed me she would investigate the claim and issued a claim number. The amount of XX/XX/XXXX and XX/XX/XXXX Totaling XXXX contested. Direct Express canceled the alleged cards they had for me on file and issued a new card. The last card is active and I have recieved funds for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I received a response regarding my claim from Direct Express and was told they had determined that they had not committed in error and my claim was denied. I filed a escalation claim to Direct Express with the same request and the supervisor stated that the case was re-reviewed and the claim was denied again. They stated " no error was committed on their part ''. Also, they summarily stated the claim was denied and case closed. I filed a Police report at the XXXX XXXX XXXX Police departmentXX/XX/XXXXXXXX. I also submitted notarized signed documents attesting to my claim. As a XX/XX/XXXX citizen, working in the system since XXXX, I am insulted by their lack of support, interest and professionalism for my financial well being. As a result of their lack of and no apparent interest in a clear investigation, I am now in a financial bind with basic needs unmet, medical bills and emotional distress. I am requesting your assistance to help me resolve this matter and over turn their unprofessional findings, resulting in XX/XX/XXXX citizen abuse and neglect.
12/05/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • UT
  • 84123
Web
On XXXX XXXX 2017, I call the XXXX XXXX customer service number to check my balance. The call revealed that there had been unauthorized transactions on my account. I pulled up my account online and saw that on XX/XX/XXXXXXXX there were 3 charges made to XXXX in Florida, I live in Utah and did n't lose my card. I called XXXX XXXX XXXX to report the theft and after 15 or so unsuccessful attempts, the call finally connected. I cancelled my current card and ordered a new one. I was then transferred to XXXX who could assist me in reversing the fraudulent charges. XXXX came on the line saying, " you need a XXXX! '' I responded that there had been fraudulent charges on my account and I needed to be refunded the money that was stolen. She proceeded to tell me that they would mail me paperwork, which I was to fill out and return, then it would take 90 business days for them to investigate the theft. I tried to ask questions, but was not allowed to speak, as she just kept talking over me. She then transferred me to a recorded message and then the call ended. I called back and after another number of disconnected calls reached XXXX, who told me that I could qualify for to have the funds returned to my account within 10 days, but she would have to transfer me to someone else to complete that process. She transferred me to XXXX who denied any knowledge of being able to return the funds to my account within 10 days and repeated the lines about it taking 90 business days. I asked if there were forms online or if they could email me forms to expedite the process, she responded, " No. '' She said I could mail a letter to them alerting them of the theft. I asked her to go over each line of the form they would send out to me, so that I could write a letter that covered every detail of what they wanted. She refused. This money is used for us to live, it is survivor benefits and I am a widow doing my best to support my children who have already lost so much. Now they have lost any hope of having any XXXX gifts or XXXX dinner or anything good this month. Please help us get this money returned as soon as possible Thank you for your time
08/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06460
Web
I am XXXX and living on a fixed income. My federal Social Security XXXX payments goes into the Direct Express debit card each and every month. On XX/XX/XXXX, I called Direct Express -that Comerica Bank oversees and told them that my money {$440.00} was stolen by the ticket merchant XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and asked to disputes unauthorized charges. They told me if I submit paperwork, within 7 business days, which I did, Direct Express would issue me an " provisional credit '' of the amount by XX/XX/XXXX. Furthermore, I was told just be patience and the money that was stolen will hit my debit card. And, if it does not, call back Direct Express by Monday XX/XX/2023. I waited and called back on XX/XX/XXXX, to be informed that my case was " closed by them '' and I would not be getting any credit. I got no notice of an investigation. I got no noticed of the case being closed. Which, leads me to believe that Direct Express lied to me all along. Plus, did not follow policies to keep consumers informed and participated in Reg E violation. I asked them what's the appeal process. I was told there is no appeal process. I asked them what's their corporate information or Comerica bank customer service information to help me with this dispute. I was told there is nothing that I could do about fraudulent activity to my debit card. Comerica Bank wont do anything to help me. They have the only and final say. The case is close and their decision is final. I am deeply upset about Direct Express and even Comerica Bank- who I called is not working to help consumers when there is fraudulent activities on consumer debit cards. I asked them what is their policies or federal policies on fraudulent activity. They told me to do my own research. They have nothing in writing to sent me. They do not seem to care that the money was stolen and was not authorized me. Nor, do they care those funds were to be used to pay for my medication. Please help. I contacted the merchant who told me it seems like a computer error on their end. But since its an Error in the merchant computer, I do not have evidence to prove it. I need help.
12/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • LA
  • 70461
Web
XX/XX/2020 To Whom It May Concern : My name is XXXX XXXX and I am the Social Security payee representative for my mother XXXX XXXX. After contacting Social Security that the XX/XX/2020 payment of {$750.00} was sent to my Direct Express card. I contacted both 1-800 customer service numbers for your company. I tried for two days to get a live person. I waited for hours only to be told that the account was suspended due to possible fraud or suspicious activity and that I would need to email my ID, and SS card to XXXX. The customer service agent seemed hurried and did not give me a chance to tell her that I lost my wallet with all my identification in it. I wanted to make sure that the documents I do have will suffice as evidence. I even attempted to create an online account but an error message keeps coming up stating, information you entered is incorrect. Making this such an inconvenience. Unfortunately, due to the Coronavirus COVID19 pandemic and having to keep my mother in a safe environment, I have had to relocate to different dwellings. Because of this delay in releasing my mothers funds we are now facing late fees for the rent, not being able to pay my mothers co-pay for her medication, and not being able to buy food or clothing. I am submitting documents from my Case Worker, for verification Mr. XXXX, Social Security Administration XXXX XXXX XXXX XXXX, LA XXXX ( XXXX ) XXXX ext XXXX and further documentation that I previously had obtained a Social Security card, but due to the pandemic am unable to obtain another one in person. The same for getting another ID/Drivers License, most offices are closed and employees are working remotely from home. Therefore, its limited in regards to time. This situation is of utmost URGENCY. I am respectfully requesting that you not only accept the documents I have attached, but please expedite this request so that we can take care of my mother. If I can be of further assistance, please do not hesitate to contact me at XXXX or ( XXXX ) XXXX or ( XXXX ) XXXX. Thank you, XXXX XXXX for XXXX XXXX Attachments AFTER BEING ON HOLD FOR DAYS AND HOURS ON IN, DIRECT EXPRESS HAS NOTB
09/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MO
  • 656XX
Web Servicemember
I stopped using My " Direct Express '' prepaid card in about XXXX of XXXX but the card still had a balance of over {$1600.00}. After using the card in XXXX of XXXX I noticed a serious discrepancy in the balance.After some checking I realizing about the fraudulent charges and called Direct Express customer service and fraud departments immediately informed them of the fraudulent charges, reported to miss use online, canceled the card, had a new one issued, requested the necessary paperwork to file the report be mailed, and filed a police report. Also ... In my first conversation with the agent at Direct Express ' fraud department I was informed that the fraudulent amount charge look to Total around {$1300.00} to her and if I filed the paperwork that would be mailed to me and return it within 10 days I would be giving a temporary credit for the amount claimed was stolen while the decision was being made. Direct Express did not mail the paperwork needed from their office for 7 days and I did not receive it until 11 days after the initial report had been made canceling any chance I had a receiving a temporary credit. I've read online that this is a common practice with this company.Once I received an itemized statement from XXXX to XXXX I realized that there were hundreds of these online charges ranging from one cent to around {$40.00} totally around {$1500.00}. I filed a complete report itemizing every charge including the police report number filed and the officer that filed it and waited for a response. After about a month I received a letter saying my claim was being denied and that they believed all charges were made in good standing by me. I called Direct Express ' fraud department, informed them that this was incorrect and was told that they never requested a copy of the filed police report saying it was not necessary and the decision was final, there was no appeal process, and there's nothing that I could do about it. I have copies of the entire claim report I filed with Direct Express fraud department as well as copies of the police reports I filed at my local police department about the fraud if needed.
01/22/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MA
  • 01851
Web
someone used my XXXX XXXX XXXX or numbers to charge XXXXXXXX XXXX XXXX purchase that was declined and then charged XXXX dollars on my XXXX XXXX XXXX XXXXn XX/XX/XXXX in XXXX, Texas at a place named XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I used my XXXX XXXX XXXX at stXXXX XXXX XXXXnd spent XXXX dollars on XX/XX/XXXX. Then on XX/XX/XXXX someone charged my card for the amount that presented above. I made a fraud report on XX/XX/XXXX at the XXXXXXXX XXXX XXXX XXXX and turned in the card and got a new one. previously before that I was getting XXXXXXXX XXXX XXXX and I think people stole my card numbers on XX/XX/XXXX. previously I noticed this happening before for months and months people taking little amounts at a time but I thought that I might have been mistaken. I filed many reports with the police department of justice and also the dta by misfortune application and in office they put in fraud report. I want to sign up for XXXX for a reimbursement of the XXXX cash I spent for food this month and also get the XXXX food stamps reimbursed because I am XXXX XXXX XXXX XXXX XXXX I have to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX asked the XXXXXXXX XXXX XXXX XXXX XXXXXXXX afteXXXX XXXX XXXX XXXX but I was unable to get them also my social security card was stolen as well due to me being XXXX. I was getting extra cash benefits but I don't know why they stopped can you please sign me back yo for additional services. please contact me by email cause I was XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, please can you help me obtain my XXXX benefits and a free phone so I can continue on my XXXX XXXX. I AM TRYING TO CLOSE MY DIRECT EXPRESS ACCOUNT BUT THE IN IS LOCKED AND I CAN CLOSE IT BEFORE MY BENEFITS ARE ON THERE THE XXXX OF XX/XX/XXXX. I TRY TO CALL DIRECT EXPRESS AND THE SYSTEM KEEP RE-ROUTING ME IN CIRCLES AND I CAN'T EVEN TALK TO AN OPERATOR I NEED ASSISTANCE IN STOPPING THE CARD. I SENT THE XXXX BENEFITS EMAILS OVER 4 TIMES AND IN PERSON PUT A FRAUD CLAIM ON XX/XX/XXXX AND I AM NOT GETTING ASSISTANCE SINCE THE THEN AND NOW IT IS XX/XX/XXXX.
06/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • PA
  • 18103
Web Older American
I receive SSXXXX benefits. Comerica Bank deposits my funds into a Direct Express card. My deposits for XXXX and XXXX of 2020 were never deposited into my card. When I went to withdraw my XXXX funds, the ATM rejected my card. When I called Direct Express, they told me that I called to cancel my card. That was false and why would I do that? I ended up waiting for about a month to finally receive a new Direct Express card, but my deposits from XXXX and XXXX were never deposited into my new Direct Express card. When I called Direct Express, they said they have no record of anything and they would have to do an investigation. I completed forms and submitted back to Direct Express, to later get a response that the investigation is closed and I am not receiving my deposits from XXXX and XXXX. They have also refused to reset my password to get into my Direct Express account, so I can see if those deposits were ever made. They told me that I would need to contact Comerica Bank and I have tried to call Comerica Bank and like Direct Express, you never get to speak with anyone! I can not understand how this is legal. My SS benefit deposits that I rely on to live are missing and the only people that know the truth are Direct Express and Comerica Bank. Hundreds of people are going through this. All you need to do is go on the internet and type Direct Express and Comerica Bank and see that there have been fraudulent activities that have been made in regards to people accounts. Senator XXXX XXXX of Massachusetts even conducted an investigation. I am begging that someone help me. It is now XXXX and I still have not received my money! Dates that I faxed documentation and letters : XX/XX/2020, XXXX and over 50 phone calls. My deposits were for : o Deposit for XX/XX/2020 in the amount of {$1000.00} o Deposit for XX/XX/2020 in the amount of {$1000.00} o 2 Deposits for XX/XX/2020 in the amounts of {$300.00} for each child = {$600.00} total for XXXX. o 2 Deposits for XX/XX/2020 in the amounts of {$300.00} for each child = {$600.00} total for XXXX. This is inhumane! I can not believe that institutions can get away with this!
04/20/2017 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • CA
  • XXXXX
Web Older American
I will be following this up with a letter to the bank, but thought this might be another avenue to reach someone. Recently I took my father, the accountholder, to the Comerica Bank branch in XXXX XXXX , CA. The purpose was to order a duplicate XXXX and copies of relevant statements on the account because we believe that funds were withdrawn without proper authorization. The statements will be needed for legal action, however, we did not relay that information to the staff at the branch. Upon first speaking with th e Branch Manager, s he told us we had to go back to another branch to order the documents. That makes no sense since we can visit any branch to transaction business, why did we have to be inconvenienced by going to another branch to request documents. Then we were told since the account was closed she could not provide bank statements. We understand there is a charge for copies of statements but she kept insisting that since the account was closed we could not request copies of statements. In fact, her last directive to us was that we had to serve a subpoena in order to receive those copies. By the way, the account had only been closed since XXXX XXXX and the account has been opened since the late XXXX 's. I work in the banking industry and know about record retention and the facts as given to us were simply not accurate ( requiring a subpoena to obtain customer documents ). Lastly, we wanted to order a XXXX on the account since it appears to have been misplaced. Again, we were refused and told to subpoena documents. When I asked to speak to her supervisor, she gave me their number fo r Quality Assurance at XXXX . I did in fact call that number and to this day have not received a call back. In fact, while in her office she called the same number and received a voicemail. I asked " What number do you have to call as a Branch Manager wh o needs immediate assistance ''. She said she calls the same number. I wanted to immediately talk to someone of higher authority and was essentially refused. XXXX XXXX XXXX XXXX . XXXX XXXX XXXX XXXX , CA XXXX XXXX
06/18/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AL
  • 352XX
Web
have been waiting eight months to receive a check for the remainder of my fathers account ( {$3900.00} ). I have called multiple times a month since XXXX and have had no follow through. Im frustrated by the lack of response and accountability that Direct Express has shown me each time I have attempted to resolve this final matter regarding my dads death. On XX/XX/XXXX, my father, XXXX XXXX, passed away. In XX/XX/XXXX I called to close his account. Direct Express froze his account and sent me the paperwork to close it out. In XX/XX/XXXX I sent the paperwork back with everything requested. In mid-XXXX I called Customer Service to check on the status and was told a check was sent XX/XX/XXXX, and that it would take 4-6 weeks. I told the customer representative that I had not received the check, and she said I needed to wait the full six weeks before they could do anything. So I called back 3 days later. The customer service representative escalated my request and told me someone would call me back. I waited two weeks for someone to call me back. No one ever did. I called again. They escalated my request again. I never received a call. I called back once a week for the month of XXXX. On XX/XX/XXXX, I called again. This was the 5th time I was told someone would call me. I knew that no one would. I was finally given the number for the Payment Processing Department. I called and listened to the seven-minute long message before leaving a voicemail with all of the information. I was surprised that someone actually called me back. On XX/XX/XXXX she told me that she would send a request to the accountant to research the check, request a stop on the check if it had not been cashed, and then issue a new check. I asked how long I should expect that to take. She said 2-4 weeks depending on how busy the accountant is. I waited four weeks and called again on XX/XX/XXXX. Again they told me that they would escalate my request and a supervisor would call me back. I was finally given a fax number as a last-ditch effort. I called the payment processing department again on XX/XX/XXXX. I have still not heard back from anyone.
09/03/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NY
  • 14701
Web
Ive called the retailer which is XXXX about four order numbers, five items, altogether purchase separately, but shipped and delivered on the same day they were delivered to the wrong address. The delivery photo that the driver takes obviously shows that it was not my building or you in my neighborhood from the background in the building that it was made against And I was standing out but regardless I called the credit card company after XXXX denied the refund they were no help. I asked them every question I was supposed to sit on hold for an hour and a half at least the phone disconnected after they told me theyre gon na transfer me to the person that could help I called again. They said they could not help me. This was last night Which was Saturday, XX/XX/2023 Ive been dealing with XXXX since XX/XX/2023 Ive spoken to 33 representatives These are the four order numbers of the five products that never got delivered to my residence and I was not reimbursed for the dates were XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX was is the actual delivery day XXXX XXXX XXXX XXXX XXXX Order date : XX/XX/2023 Order # XXXX Order total {$18.00} ( 2 items ) XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ... {$9.00} Qty : 1 Sold By : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ... {$8.00} Qty : 1 Sold By : XXXX XXXX Order date XX/XX/2023 Order # XXXX Order total {$36.00} ( 2 items XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX {$5.00} Qty : 1 Sold By : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$29.00} Qty : 1 Sold By : XXXX XXXX XXXX - Order date XX/XX/2023 Order # XXXX Order total {$12.00} ( 1 item ) XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX XXXX ... {$12.00} Qty : 1 Sold By : XXXX {$67.00} total No actions were taken by the company though they admitted they did deliver it to the wrong address The delivery proof photos of the driver took theyre not of my resident I live in a brick building. Theres no white vinyl shining or flower pot gardens anywhere in my neighborhood and park. Benches are outlawed. This is not my neighborhood or my building or my residence is and disputable
08/24/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NY
  • 11361
Web
my XXXX debit card ending in XXXX, cvv # XXXX, exp XX/XX/XXXX had an unauthorized charge/deduction from my checking account/debit card on XX/XX/XXXX at XXXX XXXX est. I was in the city of XXXX, Illinois simply visiting on my way back to new York a few days later. However, when I pulled up my accounting ledger from XXXX XXXX/XXXX XXXX it clearly showed the reason that my account balance is not balanced ; the balance is off by $ XXXX {$150.00} than what it should be. In other words, my current balance should be about {$150.00} higher than what it is currently showing with the monies missing, which I did not charge nor authorize that deduction, either. That unauthorized charge from my XXXX debit card ending in XXXX, cvv # XXXX, exp XXXX is from merchant : XXXX, XXXX, XXXX, CA, PURCHASE, {$99.00} ( XXXX XXXX DOLLARS AND XXXX XXXX CENTS ). I DID NOT AUTHORIZE THAT CHARGE AND DID NOT MAKE THAT CHARGE MYSELF EITHER!! I simply want those stolen monies from my XXXX debit card returned back to me because I AM ON XXXX VIA U.S. SOCIAL SECURITY ADMINISTRATION IN XXXX D.C. AND I RECEIVE MY XXXX ONCE PER MONTH DEPOSITED TO MY XXXX DEBIT CARD. THE FIXED INCOME I RECEIVE IS ALL I HAVE TO LIVE ON TO SURVIVE. I LIVE IN POVERTY AND AM A TRANSIENT. I CAN NOT AFFORD TO HAVE SCOUNDRELS STEALING FROM ME! THE NUMBER FOR U.S. SOCIAL SECURITY ADMINISTRATION IS XXXX. I HAVE ATTEMPTED TO CALL THEM BUT WAS UNABLE TO FOR TODAY. I WILL TRY AGAIN TOMORROW. HOWEVER, I SIMPLY WANT THOSE MONIES PUT BACK ON MY CARD. MY XXXX IS A DEBIT CARD ; IT IS NOT A CREDIT CARD!!!! THIS IS THE RESPONSE I RECEIVED FROM XXXX : Thank you for your inquiry. XXXX does not issue credit or payment cards. Please contact the issuing bank at the toll free number on the back of your card in order to resolve this issue. Please also note that we have removed your card number and CVV code in order to further protect your identity and payment card. Investor Relations XXXX XXXX XXXX XXXX XXXX, NY XXXX tel XXXX ... I SIMPLY WANT THE IDENTITY THIEVES PROSECUTED AND BLOCK THEIR ACCESS TO MISUSE MY BANKING DATA AND PERSONAL INFO. THANKS. XX/XX/XXXX
03/17/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 486XX
Web
XXXX XXXX apx XXXX XXXX contacted call center. Talked to 3 employees of back card and told each of them of the 4 pending transactions that were fraudulent. XX/XX/21 XXXX boost mobile pending {$100.00} XX/XX/21 XXXX XXXX pending {$50.00} XX/XX//21 XXXX XXXX pending {$10.00} XX/XX/21 XXXX XXXX pending {$10.00} First employee could not start a Fraud claim. First employee could not answer my question to just reverse the charges. Second employee. Did not start a fraud claim. And could not reverse the charges. Second employee did notify me that there was other activity on my account but the funds were not there. Transferred me to a supervisor. Explained to the supervisor Of the four pending Charges. Also asking him to reverse the charges they did not belong to me. Put me on hold and was disconnected. Total Time one and a half hours. Approximately XXXX XXXX my account was closed. no card was ordered for me. XXXX XXXX XXXX XXXX I filed a police report. XXXX XXXX XXXX XXXX Made several attempts to contact bank, all calls went to recording and then call ended XXXX XXXX. Contacted Social Security, They made contact with With agency to get a new card Sent to me. XXXX XXXX XXXX XXXX XXXX XXXX, made several attempts to call bank received the same recording where the call would end. XXXX XXXX. Receive my new card to activate. New card entered into the phone customer service Now answers. Per Regulation E, Reported Fraud within 24 hours, bank did not-start a fraud claim until XXXX XXXX. As requested by bank to expedite, send fax per bank. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Faxed several times, no response. XXXX XXXX contacted bank gave me new fax number. XXXX XXXX XXXX XXXX, now 2 faxes attempting several times on automated re-fax. No response. XXXX XXXX received fraud claim in mail. XXXX XXXX. Three Separate faxes all went through including fraud claim, asking for an explanation of why claim was not started on XXXX XXXX. Today XXXX XXXX, 19 days after fraud still no provisional credit on my account. No call back or text sent from bank about fraud investigation.
10/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • OR
  • 973XX
Web
On XXXX a debit from a company named " XXXX XXXX XXXX '' charged my account twice in the amounts of {$120.00} and {$120.00}, then again on XXXX in the amount of {$150.00}. I called Direct Express ( Comerica Bank ) to advise that I did not authorize these charges, and it was probable that my XXXX son had somehow gotten my debit card number as I take a prescribed XXXX XXXX, and he had broken into my house before and stolen my money, ID 's and bank cards. An inquiry was opened and eventually my funds were returned and a new debit card was issued, which I received a few days. As I was checking my account on XXXX, I noticed there was a new charge from " XXXX XXXX XXXX '' listed on my new debit account in the amount of {$250.00}. I immediately called Direct Express and disputed the charge, again. Again, an investigation was initiated. I have followed up nearly every day since, and have been told a variety of different things I had to do, including faxing a letter, then faxing a completed form sent to me, then told no, those weren't correct. Each time I called I was told something different. I was told I would have my money in late XXXX, then early XXXX, then late XXXX, Then by early XXXX and then that the investigation process was not complete. I have spoken to a 3 different people, including a supervisor who gave different " escalation case numbers '' Most recently, this past week, I was told that the refund was made. After many questions, it was discovered that the refund was put on the old debit card number and that I was told to destroy when I received the new number. In addition, when I called to activate the new debit card number, I was told that the old debit number and the attached account would now be closed, and the new debit card was attached to a new account. They don't know which way is up over there. I have requested that they do a transfer of the fund to my current account. I have not as yet received those funds in my open, current account. I am asking for your help in resolving this matter. I am not attaching any documentation at this time as they already have everything.
12/06/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Overcharged for something you did purchase with the card
  • TX
  • 75204
Web Servicemember
A ) '' On XX/XX/2018 I went to XXXX XXXX XXXX headquarters at XXXX XXXX XXXX XXXX XXXX in XXXX XXXX of XXXX. I spent {$1500.00} when converted into USD from {$200000.00} JMD. I was unable to receive my purchases and requested a cancelation and/or refund in XX/XX/2018 from merchant as well as my credit payment issuers whom were the store manager of XXXX XXXX XXXX XXXX XXXX as advised along with XXXX XXXX. However, XXXX XXXX XXXX has been denying all of my claims including category B listed below. Others were unmentioned here ''. Images are attached. B ) '' On XX/XX/2018 ; I went to the XXXX XXXX check in kiosk and front desk to obtain my boarding pass for that day. I had five suitcases and the airline staff refused to allow any carry-on or free checked bags. I was uncertain that this was the right policy. I was uncertain that this was the right policy for this " XXXX XXXX '' XXXX XXXX arrangement ticket # XXXX. Record Locator XXXX. However, they made no exceptions to my protests. '' " I proceeded to check all bags at the kiosk. I was charged {$610.00} dollars. '' " Upon weighing my bags on the weigh station ; I was again charged {$400.00} after that initial payment ''. " I have submitted a claim to the XXXX XXXX online Customer Support Center with copies of passport, travel/payment itinerary and boarding pass which I had prepaid in the amount of $ XXXX+XXXX prefer seating as well as {$25.00} telephone ticketing service on XX/XX/2018. Noted oncrdit summary in amouns of {$330.00}, {$12.00}, and {$25.00}. '' " I was overcharged for travel services by the XXXX XXXX Agents and Representative 's on day of travel and unreceived benefits during prepaid registration for my choice of ticketing and seating preference in business or first class. I was placed in a group 6 but was next to almost last for boarding. I did not get a first class or business type extra such as baggage fee rules ... XXXX $ {$25.00} for 1st bag ;. {$35.00} for 2nd bag ; ... {$150.00} for 4th bag, ... ..etc. For instance ; Allowances were for >100 pounds ( 51/23kgs to 70/32kgs ) ; >200 pounds ( 62in=157cm ).
04/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33462
Web
XX/XX/19 I tried to make a XXXX dollar purchase but to my surprise, my minor childs government issued XXXX XXXX COMERICA BANK debit card benefits account declined. I immediately went online as I usually would to check the balance and discovered the balance was about 5.62. I immediately called the card service to let them know that someone had taken thousands of dollars from the account without my knowledge or consent. XXXX to be exact in UNAUTHORIZED transactions at several different locations in XXXX and XXXX, Florida. My card was in my possession the whole time, Never lost or stolen and NOONE other than myself has access to the account or pin number. After about 15 days of investigation XXXX XXXX closed the case and claims there was conflicting information in what I gave them and what they investigated. They said I had called from my phone number and address to check the balance before the fraudulent activity began, however, I MADE NO SUCH CALLS. I get access to that information ONLINE. They said someone with my same last name tried calling in aswell, however, I don't know anyone or have anyone in my family with that persons name. Because of these events I have discovered that someone has stolen my identity and is perpetrating to be a member of my family. I've sent in my phone bill to show that I made No Calls to check the balance on XX/XX/2019 like their records suggest. XXXX XXXX level 2 fraud employees are very short and vague in helping and have told me the case is in fair hearing and that it could take hours or YEARS for this to be resolved. In fact, " no time frame '' is what they are saying consistently. They will not return escalation call request or allow me to speak with the investigators. XXXX XXXX never issued a provisional credit even though I complied with their requests. I've filed police reports in both locations where the fraud accured and filed an identity theft report with The FTC. Please help me get these funds back as they are benefits for my XXXX year old child that has special needs. No one other than myself should have ANY access to these funds. HELP
04/23/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • 37207
Web Older American
The bank allowed a company to take monies out of my account without my authorization. It was on XX/XX/2018. It was 2 transactions on same day. I do have loan with the company and granted I was late paying but never authorized to take any money out of my account. I NEVER made ANY payments with my debit card. I ALWAYS went into store and paid with cash. They only had my account number for proof of income. Also, the bank allowed them to take money totalling more than my payments would have actually been. When I filed dispute with bank, at first the representative seemed to be stalling me by saying they never received my dispute on document ( which I mailed back immediately ). Then ( my opinion ) when couldn't stall any longer, I was told by representative at the bank that one of the FDIC rules were that ANYBODY that had my account number had the legal right to take money out of my account. Of course I contacted FDIC and was told that statement was outright FALSE ( which I actually knew ). On the 3rd time I checked a supervisor at bank told me that my claim was denied because they ( the bank ) couldn't get documents showing my agreement authorizing the company to take my money. This last " excuse '' for denial made no sense to me because THAT'S EXACTLY WHAT MY DISPUTE WAS I DID NOT AUTHORIZE THE COMPANY TO TAKE ANY MONEY OUT OF MY ACCOUNT SO THERE IS NO SUCH DOCUMENT. The company was XXXX XXXX and they made two unauthorized withdrawals from my account of {$41.00} on XX/XX/18 and {$75.00} on same date XX/XX/18. I immediately notified the bank that these withdrawals were not authorized by me at any time. I also notified company that they did this illegally via email. The response was they would not refund " my payment ''. The bank sent me form to fill out to return and let me know it was time sensitive and I complied within the time frame. My assumption of this is my money was taken as if it were a garnishment and my bank allowed it to happen and to tell me that anybody that had my card/account number could " legally '' take my money at ANY time. This SCARES me and shouldn't happen.
04/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MD
  • 21227
Web
I had 2 fraudulent charges that were not made by me or for me on XX/XX/XXXX at XXXX XXXX. {$700.00} and {$50.00} at XXXX XXXX. as well as a XXXX fee. XXXX, live in Md. and some scammer listed as XXXX -PREPAID IN XXXX XXXX NV . -Looked up and CALLED -CLOSED CASINO-COVID. I was left with XXXX on XXXX, and no way to pay rent, phone, XXXX XXXX prescriptions, gas for rides or toiletries! Filed dispute-did everything asked of me, requested 2day Expedited card, dIdnt come, called Direct Express and with an open dispute they allowed the scammers to change my permanent Md. address to I assume the thieves address-XXXX XXXX XXXX XXXX XXXX Illinois XXXX XXXX! I paid XXXX promised reversal due to taking 9 days to receive,16 days later still attempting Denied!! They mailed me a questionnaire to fill out and return within10 business days. Id already faxed in all information. Questionnaire came 8 days later and filled it out instantly, took to P.O. walked it in and asked when it would arrive in Texas, they said Monday 2 days to spare! I called Monday morning XXXX to check on stat of new card reversal, I was given more runaround and told they had denied my dispute ( HAD NOT RECEIVED MY QUESTIONNAIRE YET! ) denied with NO APPEAL because the SAME thieves withdrew XXXX twice in XXXX that I had NO KNOWLEDGE OF and theyre trying to keep MY INSURED MONEY because I did not KNOW or REPORT the 2-XXXX charges from similar name- PREPAID!! I am DESTITUTE, these PEOPLE ARE GIVING ME THE RUNAROUND, I have done the so called investigators job and it is clear as day this is THEFT and they WILL NOT TETURN MY MONEY! Please HELP ME! No savings, alone, XXXX and no other income!! They even know they told me the thieves tried to withdraw money out twice the night of, but before XXXX XXXX when my money was expected as always and had been denied! I had had XXXX in my account for at least 2 weeks and would have NEVER TRIED TO WITHDRAW MONEY THAT I KNEW WAS NOT THERE!! That is ridiculous! This investigator needs to be fired, did not do even a little bit of work, totally useless!! Thank you!!! Help me please!!
03/20/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NJ
  • 08085
Web Older American
On XX/XX/2019 around XXXX XXXX I used an ATM in XXXX XXXX XXXX XXXX XXXX XXXX Fl.. The ATM was owned by XXXX XXXX XXXX. I put in my XXXX XXXX Master Card and requested a cash withdrawal of {$80.00}. The transaction ended with no receipt and no funds dispersed. I asked for the manager and she explained that XXXX has no affiliation with XXXX and to call them direct. The XXXX was debited from my account. I called XXXX and they told me only my XXXX XXXX credit card company could handle this mater or file a dispute. I called XXXX XXXX and completed their affidavit of fraud. I was given provisional credit, but almost 2 months later I received a letter indicating the dispute was rejected. While a tracking number was provided, no dispute resolution number was indicated on the letter to allow me to followup with the credit card company. I managed to get through to a Tier 2 agent after a Tier 1 agent hung up on me when I questioned why she was asking for my social security number. The Tier 2 agent from XXXX XXXX Master Card indicated the merchant had represented the debit and said my card was charged and told me to handle it myself as they can not do any more for me or get a video pulled.. I agree, my card was charged - but no monies were dispersed from the ATM for that debit to my card. When I did not get my monies or receipt from the ATM I called store manager promptly and followed the correct procedure. There are cameras on ATMs that could validate that no funds were dispersed and my credit card company is claiming there is nothing more they can do. This is deplorable - so XXXX answer the monies were debited we know that but they were not dispersed. I don't have access the video to prove I'm correct, but they do and my credit card company should pursue this on my behalf instead of hanging up on me and basically telling me that this is all they can do - they did nothing. I want my {$80.00} credit back on my card. XXXX XXXX agent XXXX which I spoke to on XX/XX/2019 around XXXX XXXX just said sorry and hung up on me. Videos do not lie. Concerned Senior Citizen for all.
02/02/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • OH
  • 448XX
Web Servicemember
I get SSI and my deposits are made to a XXXX XXXX XXXX. This morning I went to check my account and I could not access my card. Upon calling I could not access anything. After four hours I was finally able to talk to someone who said I would need to talk to a Level 2 Fraud person with XXXX XXXX. Upon trying to transfer I was disconnected. Then 2 hours later I got another representative and she was finally able to determine that I am infact ME by previous withdrawal information. I was then told by her that on XX/XX/29 someone in XXXX Florida pretending to be me had called in with all my information and had XXXX XXXX issue a new Card and it was sent to XXXX XXXX XXXX XXXX XXXX XXXX XXXX Florida XXXX. She the rep with XXXX supplied this information to me. I asked her I had recently moved from XXXX to XXXX in XXXX did they have XXXX as my previous address she said that was not what they had on file. She waited for nearly 45 minutes so they could transfer me to the FRAUD Division with XXXX XXXX who told me I would be issued a new card however it would take 45 to 90 days before a refund and this CLAIM could be investigated. They said it was my fault because I must have leaked my personal information. My old card has been in my wallet since last month and no one has access to this. I had to file a police report which I did with XXXX OHIO Police Department Lt. XXXX, I put a Fraud Alert on my accounts with XXXX and XXXX XXXX like As soon as I knew what had happened. I also contacted Social Security and will be going there on Tuesday I filed a formal complaint with Social Security through there XXXX number Fraud XXXX XXXX said they would not be refunding my SSI money I would have to pay XXXX fee for a new card. I read online today that XXXX XXXX had posted an article about Comerica Bank and the Breach of Public information of Clients and how it had affected a lot of veterans back in XXXX, https : XXXX XXXX XXXX again wants me to send my personal information plus a police report to XXXX XXXX Texas . The same Texas that was posted in XXXX XXXX that they supposedly closed.
10/03/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 94590
Web
I sent an email to Comerica Bank or Direct Express on Sunday, XX/XX/2023, which was three days after the investigation into my claim dated XX/XX/2023 had started, requesting to receive a provisional credit in the amount of {$550.00}. When I sent the email, I had not yet received their letter dated XX/XX/2023 nor the letter 's enclosed Questionnaire of Fraud form. Comerica Bank or Direct Express never issued me provisional credit in the amount of {$550.00} as they said they would in their letter dated XX/XX/2023, which I finally received on Saturday, XX/XX/2023, which stated the following : " If the completed Questionnaire of Fraud or a letter outlining your claim details is received within 10 business days from XX/XX/2023, and the investigation is not complete, a provisional credit will be issued to your card account by that date ''. In opening my claim over the telephone on XX/XX/2023, Comerica Bank or Direct Express refused to review or go over or to provide all of the transactions posted to my account after the deposit of my 2023 XXXX monthly benefit amount NOR gave me the amount of my claim, so I didn't, and I still don't know, whatall transactions were among those Comerica Bank or XXXXirect Express decided to dispute as unauthorized and to include in my claim in the amount of {$550.00}. Despite my having sent an email to them requesting provisional credit initially on Sunday, XX/XX/2023 ( which is attached ), I went ahead and resubmitted my second request for provisional credit by completing and faxing the Questionnaire of Fraud to Comerica Bank or Direct Express on Sunday, XX/XX/2023, as their letter dated XX/XX/2023 instructed to be done within 10 business days. However, no provisional credit was ever received or credited to my account. I received another letter from them the very next day after faxing back their completed Questionnaire of Fraud form on Monday, XX/XX/2023, which was dated XX/XX/2023 - just 4 days into the start of their investigation into my claim, saying my claim was denied without citing any evidence contrary to what I had claimed.
02/09/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • IL
  • 60629
Web Older American
RIP OFF AND FRAUD COMPLAINT. Message : Complaint # XXXX. Copy of my complaint to XXXX. and FTC. XXXX XXXX XXXX cancel the ACH services and Directed me to ENROLL for my Social Security Bennefit Payment with XXXX who latter asked me to Register with Direct Express Card Payment Processing Services . I did Enroll since XXXX XXXX, 2015. ATM card was issued for me on XXXX XXXX 2015. Up to date, I did not get the ATM Card. It was never mailed to me. But my Benefit payment was been Sat Upon, starting from XXXX 2015. Now they have my XXXX, XXXX, XXXX AND XXXX Payment without me being able to access my money for four Months. My Family is Starving and has no money for Food since. My Small Children are the Victims of this wicked act.I have Cancelled my Business with them, but access to my money with them remained a misery. i need my money to feed my little children and myself. Please Help me somebody. Desired Settlement : Refund My Benefit Money for 4 Months, Namely XXXX, XXXX, XXXX and XXXX is to be SENT to Me Either on a replacement CARD or By Check in my Name to be sent to my address at the XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX. XXXX. XXXX XXXX for the 4 Months, to be sent to Me Please. I am contacting you to see if you can help me recover a 4 Month Payment recieved by this company. But refused to furnish the Payment to me since last year. All efforts to get this {$350.00} x XXXX = {$1000.00}. in Total proved abortive. The company is named : Direct Express Card. Phone # XXXX and XXXX. Cust.Support XXXX. Social Security Bennefit Payments For Me.. This company collected 4 months of my money without giving me the money up till date. Can you collect this money for me Please? I am corrently in XXXX. XXXX My Phone # XXXX XXXX and XXXX. This company address is XXXX XXXX, XXXX XXXX, XXXX XXXX Email : if it is working is XXXXXXXXXXXX Please let me know if you can assist or Direct me to Who can help with this information given to them. thanks. This is done to many more People too. This wicked practice has to STOP on SENIOR CITIZEN. Thanks.
10/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85255
Web
I received a direct deposit at Comerica Bank and the moment they received it, {$7100.00} they closed my account and refuse to allow me to withdrawal {$5700.00} from the account. They say it is not available for whatever reason, but I went to XXXX banking centers in XXXX and XXXX and both dishonored my withdrawal banking item that they admitted was a negotiable item. They continue to deny me access to my funds, eventually the last time this happened they forced me to withdraw like {$3000.00} from my account and take the cash. This time they just seem so upset they aren't doing that. They won't update my address or anything. They just telling me to wait until XX/XX/2023 while they investigate. No longer are they telling me anything, just that they have my money and I can't have it right now. I've called XXXX XXXX in XXXX Michigan XXXX and filed a civil lawsuit served it and overnighter it to Comerica Bank 's legal department at XXXX XXXX XXXX, XXXX Michigan ... nothing, but even more anger and admitting more that what should be available will not be available to me. It was {$7100.00}, and they did admit that {$5700.00} of it was available and to go to banking center for their discretion to give me the funds. I called a different banking center where I opened it and they screamed and yelled at me over the phone, the XXXX XXXX and XXXX XXXX, branch. I've tried everything. Some FBI agent walked by and said, " Tell them they have until XXXX. '' I told them that and XXXX XXXX said, " We don't go by FBI time ... '' I said, " You just ignore everyone don't you. '' And other customer complained she wasn't able to get her money at times and was closing her account because of it, when I went to XXXX branch this morning. I have XXXX dishonored banking items, withdrawal slips, both for {$5700.00} and they would not cash them. I also notified them of an address change and they have not done anything about that either. I need this money, this isn't the first time they've done this to me, they eventually allowed me to withdrawal the funds but not this time.
08/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 33025
Web
On XX/XX/20 I received a debit card from a bank unknown to me, Comerica Bank. I immediately contacted the bank requesting to speak with someone in the fraud department. After many hurdles, I finally spoke to XXXX at the bank 's fraud dept who advised the debit card sent to me at my home address was under review and being closed. Addtionally, on Saturday, XX/XX/20 I received a slew of mail from Comerica Bank for two overdrafted accounts ending in XXXX and XXXX. On Monday morning, XX/XX/20, I called the Comerica 's Fraud Dept again and spoke with XXXX regarding the unauthorized opened accounts. I was told the account was opened on-line and that this would negatively impact my credit if I do not submit payment. I requested the on-line application and any other information used to open the accounts with the bank. XXXX said Comerica can not provide that information. I then spoke with XXXX at Comerica 's Quality Control Dept., who said the account was opened on-line on XX/XX/20 and that he is not able to provide any information concerning the accounts to me other than what is owed. Comerica refuses to investigate the online accounts they established. Comerica refuses to provide information to me filed under my name. Comerica insist on filing report to Credit Bureaus if payment is not received. I have never heard of Comerica Bank until now, and did not open these accounts. XXXX provids credit protection for a monthly fee to me. XXXX security breach was compromised a few years ago and my private information has been exposed. A freeze on my credit has been and continues in place with all three Bureaus : XXXX, XXXX, XXXX XXXX. XXXX advised that during the COVID Pandemic, accounts are opened on-line, that the bank can not foresee fraud and accept on-line applications when information is provided ; that a credit check is not required to open accounts on-line. This is extremely dangerous. My excellent credit is now at risk and Comerica staunchly refuses to investigate the validity of the unauthorized, on-line accounts they have fraudulently opened.
10/09/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 95301
Web Older American, Servicemember
My wallet was stolen with my debit cards issued by XXXX XXXX ON XX/XX/2017. I called XXXX XXXX and after much hassle getting through to a live person, I reported my credit cards stolen. This was approximately at XXXX XXXX. The representative told me new cards would be issued but after a week nothing happened, so I contacted them again and the representative DID NOT CANCEL THE CARDS AND REISSUE NEW ONES. The thieves used the debit card by using it by purchasing goods using the credit instead of debit ( I 'm guessing ) and they racked up over {$1000.00} of sales, this was all done AFTER I HAD REPORTED THE CARDS STOLEN. It is almost impossible to get through to anybody at this banking institution and when I do they either put you in a loop or hang up. My last transaction was at Approx XXXX on the day my truck was stolen, XXXX # XXXX reported at approx XXXX XX/XX/2017. My last transaction was a cash withdrawal at an ATM AT Loves Truck Stop in XXXX, Ca, at approx XXXX XXXX I contacted this bank after one week of nothing showing up with replacement cards only to find out THEIR EMPLOYEE DID NOT DO HIS JOB, thus allowing the charges to accumulate AFTER THE CARDS WERE REPORTED STOLEN. I am out over {$1000.00} that to this day 3 MONTHS LATER has NOT BEEN REPLACED. Terrible customer service with what seems as a do not care attitude, which really rubs me the wrong way being a XXXX XXXX XXXX and this is supposed to be a caring institution for active service personnel and XXXX HELP!! XXXX XXXX XXXX Current Acct # XXXX, I do not remember or know the Acct # that was reported stolen but if they have ANY CLUE as how to operate a banking institution CORRECTLY, they will know the acct # that I am referring to. At the time the cards ( and my wallet ) were stolen there were XXXX acccts, XXXX for my SS BENIFITS ( money I earned and paid in for over 40 years along with my employers, I DO NOT CONSIDER THIS Government assistance, as it is MY MONEY, paid by ME, to assist me when I retired, and XXXX XXXX for my XXXX dealing with XXXX XXXX from XXXX
01/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 972XX
Web
In XXXX I qualified for Social Security XXXX benefits which were transferred to an account with a Direct Express prepaid card. I was incarcerated in AZ in XXXX and the SSI benefits continued to be transferred and were then later reported as an overdraft. Due to my incarcerated I never received these benefits or had access to them. During this time someone accessed my account and withdrew over {$3000.00} using my stolen Direct Express card. After being released Social Security sent an overpayment bill requesting repayment, when I accessed my account the money had been removed without my authorization. I reported the fraudulent activity with Direct Express, they denied my claim in XXXX, XXXX because I had not filed a police report. The website claims to are liable for this type of fraudulent activity, I included evidence and proof to Direct Express Consumer Complaint Department but this was all denied. Several attempts to contact consumer services have lead nowhere. Once I contact a service representative and verify who I am, I end up transferred or on hold for hours only to be transferred again. Most recently I called XX/XX/XXXX and remained on hold for over an hour and half. I was transferred to a completely different company ( go services ), transferred back again and told I was unable to verify because I did not know the phone number used to create this account ( 3 years ago while experiencing homelessness ) and told me there was no way to verify without this phone number. When I first attempted to report the fraud, Direct Express blocked me from the account and I have been unable to access it since. The company claims to repay money transferred fraudulently with a loss up to {$500.00}, however they refuse to acknowledge my reports. Currently, I am unable to repay my SSI because that money has been stolen and Direct Express refuses to help solve this claim dispute. The customer service have been completely unhelpful and I feel that they just do not want to repay this money that is rightfully mine.
04/29/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 759XX
Web Older American
On XXXX XXXX I filed a dispute over a {$120.00} transaction I didn't make. I was told at the time they would send me the necessary paperwork to file this dispute and if I returned it to them within 10 business days I would get a provisional credit for my use during the investigation. I also requested the statements for my account though I have their app downloaded for my use. USPS delivered them here on XX/XX/XXXX and I returned them via email on XX/XX/XXXX. On XX/XX/XXXX they attempted to deposit the money to a debit card that's not valid. My statement shows the credit and the debit they attempted. On XX/XX/XXXX they put the money back on my debit card shows as a reversal credit. On XX/XX/XXXX I think it was I attempted to pay my XXXX electric bill and my card declined as insufficient. At this time I called to check the transactions and found out that on XX/XX/XXXX they had taken the provisional credit back off m card .they called to find out what was the reason for taking the {$120.00} off the card without any warning or permission from me. Their fraud investigation person I spoke with told me they had made that deposit twice and were correcting their mistake and I had my water shut off and had borrow money to restore service at a {$50.00} reconnect fee 3 days later. On XX/XX/XXXX I received the statement I requested along with a letter from them stating the dispute was found in my favor and the provisional credit would remain as a permanent credit. To date I have still not received any portion of the {$120.00} reversal debit they did on XX/XX/XXXX. As result I am currently going hungry and so is my little dog. I'm XXXX XXXX and recently widowed. They should give me back my money it's I've robbed twice. I have pictures of all the things I've told you about. From the statements, the app I use. I sincerely thank you for any help. The SR number for my dispute with XXXX XXXX is XXXX. I don't know why my calls to XXXX XXXX say XXXX but my phone used to be locked to them. All I can figure out.
05/08/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30223
Web
On XX/XX/XXXX and XX/XX/2019, my debit card was charged 15 times to XXXX XXXX in several different states. I discovered it on XX/XX/2019 and reported it to Direct Express, They immediately cancelled the card and issued another card. They sent the paperwork via mail about the dispute for me to complete. I received the letter on the XX/XX/XXXX and on the XX/XX/XXXX, I dropped it in the mail. I was calling every other day to check if they had received it and each time they would say they have not received it. On XX/XX/2019 they advised me that I can send it by fax and on the XX/XX/XXXX I faxed it to the Fraud Department. I called on XX/XX/XXXX to see if they had received my fax and I was informed that they received the fax. I asked when will I receive a provisional credit and I was informed that it was past the ten days from the initial call and I would not receive a provisional credit. I feel this is unfair to me because I did not authorize no one to use my card or my number. I do not understand why I have to be punished for someone who stole from me. Below is the list of the charges that was done on that card : XX/XX/2019 : XXXX store # XXXX Amount : {$22.00} XXXX store # XXXX Amount : {$31.00} XXXX store # XXXX Amount : {$24.00} XX/XX/2019 : XXXX store # XXXX Amount : {$31.00} XXXX store # XXXX Amount : {$22.00} XXXX store # XXXX Amount : {$38.00} XXXX store # XXXX Amount : {$36.00} XXXX store # XXXX Amount : {$34.00} XXXX store # XXXX Amount : {$24.00} XXXX store # XXXX Amount {$36.00} XXXX store # XXXX Amount : {$32.00} XXXX store XXXX Amount : {$43.00} XXXX store # XXXX Amount : {$36.00} XXXX store # XXXX Amount : XXXX XXXX store # XXXX Amount : {$27.00} These are the charges that was charged to my debit card. My SSDI check is direct deposited to this card and I was under the impression that my benefit check will be safe with them and now they are telling me that I will not get my money back because of the deadline, this is not fair at all. Thank you for your cooperation XXXX XXXX
08/10/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CA
  • 91731
Web
I was enrolled in the direct express debit card where social security benefits can be received I was mugged on XXXX XXXX and my card and cellphone along with all my Medicare medical and i.d . we 're taken which I had in my wallet I am XXXX XXXX I also am XXXX so it 's difficult to remember pin number was on a paper inside pocket of wallet the people who mugged me went and made a transaction that was in the amount of {$980.00} and I contacted the card company filed a dispute gave clear explanation to incident they set up matter for investigation I was sent a letter asking me for additional details I sent a letter with atmosphere information and the amounts withdrawn from the car XXXX transaction and I waited for a reply from the company they had decided that no incident occurred and said they were not liable for any of the following transactions and would not be reimbursed so I asked for appeal with the results I also filed a complaint with XXXX then was contacted by a employee who is in charge of the investigation team then she said she would help resolve this matter she then mailed my account activities for the month of XXXX and XXXX showing withdrawalsome on XXXX XXXX for these amounts {>= $1,000,000} I had gave a full report to her about what took place the night of the mugging also told her I had no phone to call notified them within 2 days of incident she got in touch with me telling me in order to get the results of reimbursement of funds I was going to have to provide additional information I told her that I only had the purchase record of the cellphone I got in XXXX the carrier name me XXXX and she told me I need to get video for atmosphere machine or security recordings of place where atmosphere is located at I know I ca n't obtain anything like that in any need now I have been calling the person who is doing this matter and she ignores calls I left messages no replies and sent emails no response I want you to assist in recovering my funds from this company please contact me ok
07/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 19121
Web
I XXXX XXXX am writing to make a complaint against Direct Express. On XX/XX/XXXX I detect several withdrawals from my checking account from the company XXXX XXXX in California, XXXX. These withdrawals was not authorized by me. I called Direct Express on XX/XX/XXXX and put in a dispute claim with a representative ( claim # XXXX ). She stated she will pass the information to the dispute department and, that I will soon hear from them. I called Direct Express on XX/XX/XXXX, I spoke with a representative and she stated paper work regarding my dispute will be sent out to my address regarding this matter. On XX/XX/XXXX I called Direct Express to notify them I have not heard nor received any paper work pertaining to the issue. I called Direct Express on XX/XX/XXXX spoke with a representative, and I was advised to email a letter about the dispute charges to XXXX. The dates and amounts are the following XXXX {$37.00} XXXX {$43.00} XXXX {$18.00} XXXX {$34.00} XXXX {$22.00} XXXX {$22.00} XXXX {$22.00} XXXX {$29.00} XXXX {$27.00} XXXX {$26.00} XXXX {$37.00} XXXX {$24.00} XXXX {$23.00} XXXX {$27.00} XXXX {$26.00} XXXX {$7.00} XXXX {$31.00} XXXX {$30.00} XXXX {$31.00} XXXX {$31.00} XXXX {$31.00} XXXX {$29.00} XXXX {$26.00} On XX/XX/XXXX I received mail from Direct Express Fraud Department dated XX/XX/XXXX that the investigation has been completed and there weren't any findings of fraud. Upon receiving this I called Direct Express again to re-open the claim and I was informed that I couldn't re-open or file a new claim. On XX/XX/XXXX I submitted a complaint to Consumer Financial Protection Bureau regarding the matter. I received a response from XXXX XXXX Vice President Corporate Quality Process Department Comerica Incorporated XXXX. I've made several attempts to contact her directly and left multiple voicemails. No one has reached out to me. I called the number listed which is Cardholder Advocacy Group ( CAG ) by telephone at XXXX the line was consistently busy and I'm not able to get through.
01/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • NY
  • 10473
Web
I called the customer service phone number to ask why I couldn't use my card that had money on it for certain things. For example I can buy clothes and games online with my card but I couldn't order uber eats online. They asked me to verify my information. I was able to verify the following ; -name -DOB -FULL ADDRESS -Sent Picture of current XXXX state ID I however was not able to verify the phone number and/or email on the account. As I've had several emails and phone numbers since.. and this is maybe years later since created. After I gave the incorrect email they froze my account. My only income is XXXX and the funds go directly to thay account. I suffer from XXXX and XXXX XXXX XXXX. This took such a toll on my mental and if it wasn't for my sons mother I wouldn't have had any clue what to do. From the XXXX hour wait time on the phone to speaking to countless people who refuse to help me I was getting no where. My sons mother advice to me was go to the office where I was also denied help. I was told I can change my direct deposit information but I would have to wait another month for the check. But they couldn't help with the current funds on the account.. only the pending and future funds. They sent me a check and I set my ssi payments up with another bank.. however the current amount on the card is still there and I still do not have access to it. I have not been able to use this account since mid XXXX and though I was able to handle this pending and future deposits. The amount that's been on there is being held XXXX. They refuse to close the account and send a check because they refuse to unlock the account. I'm lost sleep and put in financial hardship over this. I have a XXXX year old. I have bills. My family depends on me and they should be able to when I'm doing all I can. Direct express refuses to help me no matter the times I call nor the emails I send. The account is still open and money still there. I can not continue to hope they do the right thing. I need help
02/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 76009
Web
on XXXX i was working out at the park in XXXX Tx and after about an hour i noticed my direct express card was missing. I began asking people at the park if they had happened to see a card and if so that it was mine. Nobody claimed they saw it. i began back tracking and searching for at least 2hours. The card was no where to be found. Once my friend picked me up, XXXX XXXX, he helped me look for it, as well. We were unable to find it. At that time, I immediately called DirectExpress # and reported that my card was lost or stolen. I also phoned XXXX on XXXX and reported it to them as well. I spoke w/XXXX. I spoke w/a XXXX, I spoke w/a XXXX emp # XXXX on XXXX, supposedly a supervisor. I was advised that I would receive a new card in 2 or 3 days, I actually received it the next day by XXXX, charged {$13.00}. I thought everything was fine until I went to the XXXX XXXX in XXXX and the card was declined. I used my old pin # then tried my new pin # both declined. The card that they sent me was the same 16 digit number on my card that was lost or stolen. I was advised in order for me to activate my card i must do it online. Well the policy online said for me to call DirectExpress. The last person I spoke to at DirectExpress was XXXX XXXX and she advised me that she would UNBLOCK my card and I would be able to use it. Well I never ask anyone to BLOCK my card in the first place, I REPORTED IT LOST/STOLEN. I spoke w/this XXXX on XXXX and on XX/XX/XXXX I went to XXXX in XXXX Tx and the card WAS DENIED. I am not happy with the way they have handled this issue. They have lied, given me the runaround. It appears to me that they are not very honest people or else maybe they need more extensive training for their jobs. Whatever the case may be, I certainly hope you will handle it promptly. Thank you for your time and attention in this matter and I look forward to hearing from you. You can email me at : XXXX You can leave a message for me at XXXX XXXX XXXX XXXX. Regards, XXXX XXXX XXXX
01/20/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • CA
  • 92128
Web
It all started sometime back in XXXX when I was a loyal and good customer of Comerica Bank. I had my bank accounts there including my checking account that this complaint is in reference to. I had deposited an envelope with cash into the ATM machine one day. Long after the envelope was deposited I was notified that the envelope had insufficient funds inside, although until this day I was not able to track where the cash went if it was not in the envelope. Before I was able to return back to XXXX XXXX to resolve the issue, Comerica closed my bank account and reported me to both ChexSystems and Early Warning. I have resolved the issue with Comerica and paid them the amount I owed them. The issue was not clear to me as the representatives were not very helpful at first when I tried resolving it sooner. However, if the envelope was insufficient of funds, it was an honest mistake and was not something I had intended in any way. These two reporting agencies ( XXXX & XXXX XXXX ) still have me actively in their system 5 years later. This has prevented me from opening any bank accounts even until today. I am still unable to open an account which has clearly affected my life drastically. I am a US citizen who was born in XXXX XXXX, CA, USA who has worked very hard, who is very honest, and who was once a very young and successful man before this incident/reporting. Since Comerica has reported me without giving me proper notice and has still actively reported me to the agencies even after I have paid them off, my way of life has taken a turn for the worst. The inability to open any bank accounts and the reporting by Comerica has led me to close all of my businesses, lose all of my business partners and investors trust and relationships, and has recently finally led to relying on the governments assistance to survive. I am now on XXXX and I have lost all of my credibility in my community. This is all due to the false reporting and unethical and immoral practice by Comerica Bank!
10/07/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • WI
  • 53005
Web
XXXX XXXX, offered this card directexpress debit mastercard to put my social security XXXX payment on on the XXXX/XXXX/15 I made a transaction on a XXXX atm machine of {$160.00} witch would of left me {$110.00} something on my mastercard a couple of days went by and I call directexpress card XXXX and the amination service said something was wrong with my card and I had to talk with somebody but the amination said they were to busy to check online to see your account and tranactions when I did all it would let me see is a fraud problem and my balance of XXXX cent something like that it would n't let me see the transactions so all I know at this time is my card was stopped and cant get a hold of directexpress XXXX so I finally got throught by XXXX of there numbers they said they put a fraud alert on my card and ask me about a international transaction of {$47.00} something and a {$42.00} something transaction with a marketing place I think called XXXX that 's all the info they would give me I asked directexpress why I could n't see my transcation online but ownly you can no explanation I said I did n't authorized these transactions all they said is they have n't went through yet call back in two days but I did n't wait I called the next day in the evening time and fond out they let the transaction go through and I had to buy a nother card because I receive a new XXXX cause of the XXXX store scam with I never asked for, so I had to buy this card and file a complaint to get my money back from this international transaction that I have NO INFO TO PUT DOWN ON THIS COMPLAINT I ASKED FOR A TRANSACTION STATEMENT TO BE MAIL WITCH IS 5 DAYS or more but three weeks before that I ask for my account info in the mail never received and I do n't no if it is coming now XXXX/XXXX/15 and if this international transaction market place say I authorized this I lose my money witch they did to me two years ago I lose a {$100.00}. I had to send this form your wed page is expiring
01/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 75252
Web
I opened a XXXX XXXX Account to qualify for a {$500.00} bonus before XX/XX/XXXX, I have maintained the balance of {$50000.00} for over 120 days yet have not seen this bonus reflected. Please credit the bonus to this account. I have reached to online support of Comerica without the desired response. Thanks, XXXX XXXX Welcome! Your last Log In was Friday, XX/XX/XXXX XXXXXXXX XXXX ET XXXX ServiceLog Out OVERVIEW ACCOUNTS E STATEMENTS TRANSFERS BILL PAY MOBILE BANKING / ALERTS Message Center Send a Message Message Return to Messages Date : XX/XX/XXXX XXXX XXXX Subject : RE : Account Inquiry My name is XXXX and i am pleased to assist. XXXX, The {$500.00} XXXX XXXX XXXX offer will be advertised in the Southeast Michigan, XXXX, and XXXX regions starting the week of XXXX XXXX and running until XXXX XXXX, XXXX. For new-to-bank prospects or existing customers to qualify for these offers, they must first successfully open a Comerica XXXX XXXX XXXX account through OAO then meet the following criteria XXXX XXXX XXXX Deposit {$50000.00} within 30 days of account opening ( across a few acct types ) and maintain a minimum balance of {$50000.00} for an additional 60 days ( 90 total days ) after account opening. After meeting the requirements, you will receive their offer within 30 days. If I can help you in the future, please send me a message or you may reach our Customer Contact Center by calling XXXX. I am glad that you bank with us. Thank you for choosing Comerica Bank! XXXX Comerica Bank Member FDIC Equal Opportunity Lender Not all products and services are offered in all states -- - Original Message -- - Sent : XX/XX/XXXX XXXXXXXX XXXX To : XXXX Subject : Account Inquiry Segment : Individual Inquiry : I can not find my question. Message : Could you please let me know when the {$500.00} bonus for opening this accounting and maintaining 50K average balance will post? Per the terms it should have posted in XXXX, 90 days after XX/XX/XXXX. Thanks, XXXX XXXX
10/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 170XX
Web
On XX/XX/2023 Direct Express let XXXX take XXXX from my account for a year and half while i had no XXXX XXXX to use the XXXX account. i was homeless and on XXXX. i called to find out where the money was going and was asked to provide proof to the bank that i had no way of using the service i was being charged for. i explained imXX/XX/XXXXhomeless and dont even have a place to plug a video console in. I asked XXXX through a call and email to immediatly stop taking the money from my account. they continued to do so for XXXX months in XXXX of 2023 i furnished proof of the emails to the bank showing that XXXX stated they would stop despite still taking money. Direct express uses a joke of a dispute process for thier customers to go through because they profit off sending out new cards. XXXX recently took XXXX from my account unauthorized. I immediatley called on a recorded line so they say. They specifically asked if i wanted my card cancelled i said no and they cancelled it anyway. i was not able to be refunded the money then. they asked if i wanted time to get my last XXXX out then they would cancel it i said yes for sure and they cancelled it anyway. i was told i would be charged XXXX for a new card i was charged XXXX total. i furnished copy of a police report id and an affidavit as they had asked for spoke to numerous supervisors. this happend on the XXXX of the month and i still do not have my money back. how is money federally insured by and through federal benefits and this company gets away with letting people steal from XXXX individuals so they profit.. i would like to know how many new cards they send out a month due to their own purposeful negligent " mistakes ''. THEY then had my card declined while trying to get gas on the XXXX with money in there. that is now conveniently on a hold and my account is XXXX i have to wait for that is well. why do i have to suffer because of their purposeful negligence? When does it end. where is money?
08/03/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AL
  • 366XX
Web Older American
My SSI Benefits were posted to my Direct Express Debit Card on XX/XX/2017 in the amount of {$730.00}. I accessed my card on XX/XX/2017 to withdraw my funds and I discovered that I only had a balance of {$3.00} in my account. I contacted Direct Express on XX/XX/2017 to find out what was going on with my account and was advised that there were over 25 withdrawals against my account over a period of 7 days all coming from a XXXX XXXX XXXX Account ( which I have no idea as to what this is ). I advised them that this was not anything I authorized. Customer service deactivated my current card ( to stop anymore activities from coming across ) and said I should receive a new card within 10 days and I needed to contact their fraud department ( which I did ) and file a report so I could get my benefits back. I filed the report and on XX/XX/2017 I received a letter in the mail from Direct Express which stated the following " The fraud services department has completed our investigation of your claim dated on XX/XX/2017 in the amount of {$730.00}. Based upon our review of the information you provided as well as our internal records and you card history, we can not confirm that fraud occurred. Our investigation indicated that you entered into an agreement with the merchant, and the transaction was processed in accordance with that agreement. You may try to resolve the issue with the merchant directly. '' First of all it was not a transaction it was a combination of over 25 such transactions against my account and what bank allows that to happen with a persons SSI Benefits which they rely on for support every month. I feel like they did not try to retrieve my funds and they should because I reported it as fraud and contacted them as soon as I was aware that my benefits were no longer on my card. Please Help. In fact as I was on the phone with them reporting my claim they could still see charges trying to come through even after my card was no longer active.
06/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NM
  • 88310
Web
Not one complaint I have with direct express has been addressed. XXXX XXXX, Comerica XXXX, Senior Vice President, XXXX and all other employees of Comerica XXXX that respond to my complaints have dismissed every issue I have with the Direct Express Card. The Direct Express Employees do not answer or respond consistently to emails. The Direct Express Employees initiate email contact and that is it. I DO NOT HAVE A PHONE. I DO NOT HAVE ACCESS TO A PHONE. I DO NOT USE TELEPHONES!!!! This matter with all my complaints therefore can not be resolved over the phone. I have filed CFPB complaints XXXX XXXX XXXX XXXX none have been resolved even addressed. Now it is about three years later, and I only have a dispute number-XXXX. It took two to three years to get a dispute number. I have not received any reply to a request for status update. I have no idea if my profile information has been updated. The online banking is too limited to conduct any banking needs. There is a phone requirement that is prohibitive to receiving services. The customer service is abysmal, slow, and ineffective to conduct time sensitive business. You can XXXX direct express and with the complaints to other federal, and state monitoring and regulatory agencies it is apparent that the Direct Express Card is not serving the population contracted to service in any beneficial manner to that population. Contrary to any positive press the experience of the card holder is daunting. You can see in the reports about Direct Express that the phone line is not answered as you are told to keep calling until you get thru. I do not have a phone. There is no accounting by Direct Express or Comerica bank for those who do not have the privilege or ability to use a phone. That discriminates the users even further since having a phone is not proof positive that you will receive timely, continuous, and courteous service. There is a definitive lack of professionalism in handling of complaints.
09/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 08618
Web
I was scammed by a company on XXXX posing as a XXXX XXXX firm. I waited 30 days to dispute the charges after realizing they were a scam. They blocked me on XXXX. I reached out to Direct Express to file a dispute. They did. I received paperwork to sign and send in, which I did that following Tuesday. I kept calling and they claimed they didnt receive it. The last call they told me that the dispute was closed out. Were talking about {$790.00} in a scam charge and they refuse to even investigate it because THEY lost the paperwork. I record every call with Direct Express. The gentleman said I had to verify my account before opening the dispute again. I did. Instead of it taking 5 hours it took 7 days. In record every call - the email given to me by the rep was incorrect. They verified my account and I called back. A XXXX rep spent 20 minutes on the phone giving me instructions on how to open back the claim to be investigated. She said because I stated they lost my paperwork and I refuse to say the post office lost it shes not allowing me to open my claim. I told her thats fine I recorded this entire conversation. This woman sounded XXXX XXXX, please listen to the recording. She slammed down the phone on me. I called back, this rep now tells me she doesnt know what Im talking about they dont have an email. I explained the situation and she looked over the account and said the claim is open but next to it there are 3 question marks and it says unassigned. What can I do about this company? The merchant are scammers. Professional scammers. XXXX them. Direct express wont even investigate it. This is a lot of money. What can I do as a consumer? I will be reaching out to the media with the voice XXXX recordings. Direct express refuses to investigate claims and their excuse is you didnt send the paperwork not to mention theyve been sued by federal courts for their financial abuse to XXXX individuals. I will not stop until I get every XXXX back.
11/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 94568
Web
On XXXX XXXX, 2020 I was released from a 9 day stay, and XXXX, from the hospital. After getting home I checked my bank account online and noticed some charges that were made while I was hospitalized that I did not make. I immediately called the number on my card to report it. We cancelled my card and issued a new one and was sent papers to fill out and return. I then went to the police and filed a complaint and received a report number. XXXX XXXX Police Dept. Report # XXXX ) The police even stated to me that these charges stand out in comparing to my usual spending pattern. The unauthorized amounts ended up totaling {$690.00}. ( Charges in question are marked next to them on the files I am attaching ) All charges were made out of state and as far as I can see they were done on line. I filed out all paperwork and included the police report information and sent it back. I later called on XXXX XXXX, 2020 to check the status and was told it was still in the " Pending Dept ''. On this day I spoke with " XXXX ''. I then later received a letter stating that my account was awarded back {$440.00} while it was being investigated. My complaint amount was for {$690.00} not {$440.00}. I called to ask about the lesser amount and we fixed the error and was supposed to get the remaining money on my account the next day. I never did receive this money. Then on XXXX, 2020 my account was left at $ XXXX because they had taken the {$440.00} back out of my account with no letter to me or informing me of this happening. Then my account has a credit adjustment for {$89.00} which doesn't make any sense because my account is still $ XXXX. I did not make these claimed charges on my card and do not feel the claim was investigated at all. Why should I have to pay for charges I did not make and the person who used my card without my consent should get away with this. It's just not fair as I live on {$940.00} a month. I can't afford to pay for these charges.
05/25/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 32817
Web
I was told to do a consumer report so that is what I am doing I am a XXXX woman I get my XXXX on a card call direct Express well my money goes in every month on the 3rd I was very sick this month I checked on the XXXX I got to put my card number and it would not take the pin number it said that it had issued me a new card I did not understand why so I asked my son to bring me my tablet and I checked it everything look just fine my money was in there nothing was being pulled out so maybe I just figured they were just sending new cards but I could not get a hold of them with the number on the back of my card I tried and it rang and it rang until it hung up and then again I tried on the XXXX I put my number in it refused to take my card number or my pin I had to do it through my social security I did it told me again that it had issued me a new card but they gave me a different address which I did not understand so I try to reach them again and stole it just rang rang and then it hung up on me and finally my son brought the mail or Friday right before it which I'm not exactly sure what day that was and there was a little card that asked me if I had changed my address that little card have a different phone number I called them on that number and I got through to them they said that they will send me some documents for me to fill out and fax to a number they gave me it took almost four days for them to do so but I did fill it out and send it back buy fax.they also said that I had to make a police report because this was identity theft because the person that caused had all my information and that's how they were able to change the address so I did what does that but the last person I spoke with said that this was the last step. The full amount that they have taken out of my account is XXXX and this is the card that is given to all Alder people that are on XXXX students that are in college that have probably experienced the same
03/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 954XX
Web Older American
XX/XX/23 : tried to activate new Direct Express card from a phone other than what is listed on my ssa application, recording said information not valid, this put a suspension on card and i had to send an email with ID so direct express could verify my ID. XX/XX/23 : -Did n't hear back and forgot it wasn't activated. -tried to use in Store to make purchase and was declined. -called customer service ( at the ONLY number listed anywhere for them ) ( 75 mins until I spoke w/a person ) : -the agent confirmed I'd was verified. -the agent activated the card and lifted the suspension off of the card said everything, including PIN were " good to go '' XX/XX/23 : -tried to use the card at the store and it was DEINED AGAIN! -called customer. Serv. That agent told me the card was not activated to call back and activate it through the automated system. >tried several times only to be transfered to cust serv after the 2nd attempt. -2nd call, same agent, says it needs to " reset '', to try again after XXXX. XX/XX/23 : XXXX : tried activating again after XXXX, same thing, " information unvalid '' and, again, after 2nd attempt I get forwarded to an agent who forwarded me to a " next level agent '' who told me the ONLY way to activate card is through the automated system, that there absolutely was nothing he could do for or tell me. If Direct express won't help me access my money what can i do to get my money out of their bank? The customer service dept is failing everyone that depends on them. The phone # only allows one to activate or report a theft/lost of a card. And after 2 attempts, sends one to an agent automatically, who then tells you the card can ONLY be activated through the automated system. What this means ; since the system keeps not recognizing my information I clearly can not activate the card nor use the card. So if Direct Express can not assist me in accessing the card WHO CAN? and what can I do?
05/06/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • NC
  • XXXXX
Web
When I was in North Carolina on XXXX XXXX , 2017, I no ticed my checking account at Comerica Bank had insufficient funds. I located the card with the bank routing number and the full account number because that information was NOT on the documentation the bank sent me. I called customer service on Friday, XXXX XXXX , 2017 to as k about wiring funds into the account. I was told my account had already been closed and the only way to resolve the matter was to send a check. Within two hours I wrote a letter, copied it, and mailed a check for {$160.00} to the XXXX ( Texas ) o f Comerica Bank. On Friday, XXXX XXXX , 2017 I re ceived a letter from XXXX XXXX XXXX XXXX XXXX attempting to collect a debt I had already settled and indicating the amount had been reported to XXXX . My account was open for nearly 25 years before it was closed eleven days before I called to make an electronic funds transfer into the account. C omerica Bank acted in bad faith by refusing to allow me to execute a wire transfer, demanding a check, AND submitting my matter to a collections agency on the SAME day. If the only option for settling the matter is for the customer to send a check, then ample time must be allowed for the check to actually be received before the matter is submitted to a collection agency. I have disputed the charge with the collection agency and written multiple entities of Comerica Bank to communicate my view that the bank 's business practices are unacceptable. I am contacting this federal agency because my husband had a similar experience with a Comerica account he held in Michigan for many years. It is not an accident that a couple married for nearly 26 years would have peculiar experiences with branches of the same bank opened in states as distant as Texas and Michigan. I respectfully request exploration of Comerica Bank 's business practices because they are not clean.
12/17/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 130XX
Web
On XX/XX/XXXX I was informed that funds on my direct express account in the amount of {$72.00} were taken out of my account by companies such as XXXX XXXX and XXXX on XX/XX/XXXX. I immediately called direct express about a dozen times that day until I actually got somebody on the line and I started the dispute process. I filled out my forms that arrived a week later and on XX/XX/XXXX I received a letter stating Im being denied reimbursement of the charges that I stated were fraudulent. Per direct express I have given permission for a third party to use my card in the past. I dont even own a XXXX nor have I ever used XXXX before. I called direct express again on XX/XX/XXXX after I received the letter and asked how can this possibly be investigated as whoever obtained my card number also tried making other charges which did not go through as they emptied the last of my money in the account. This also caused my phone bill to bounce when those charges went through. Any proper investigation would show my spending habits are pretty similar and how the charges came through should be a red flag whenll the large purchase was declined for insufficient funds. I was left with {$5.00} in my account but no thats not the case. Im told that there is no appeal process and to try and dispute the charges with the merchant. I asked direct express to provide me with information on the XXXX charges but the rep informed me they dont have anything to give me. I contacted XXXX directly who said without the banks information as to whos XXXX accessed my card they can not help me and they were shocked the bank cant provide any information. Basically, we are told this is a safe way to receive our benefits and we are protected against fraud but this is not true at all. The banking practices of direct express needs to be investigated as this is happening to so many people who rely on their government payments to live.
01/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • KY
  • 40324
Web
My Direct Express Card issued through Comerica Bank expired on XX/XX/XXXX, and I did not receive my replacement. It was sent to my address from 3 years ago. So, I called to let Direct Express know on the following dates and no one answered : XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX I spoke with a representative, and this is after more than 15 calls to this company. The representative updated my address and said they had sent a new card. The representative stated it would take 10 days. I asked if I could access my disabled son 's benefits another way, and they said no. Fast forward to yesterday, my card did not arrive. I figured, okay, we had XXXX XXXX XXXX, I'll check tomorrow. Today, XX/XX/XXXX, I still have not received the card in the mail. I called and was on hold for 45 minutes til I spoke with representative " XXXX ''. He said they had issued a card on XX/XX/XXXX, and I said I haven't received it. He said they can expedite another one for XXXX, I said that is not okay. I would like the tracking from the previous card. He said that tomorrow I could get tracking for the card. That he would text it to me. I asked if someone could help me access my account online as I had forgotten my password, and or username. He said because you do not remember the password or username, and your current card expired, you will not be able to log in online. I asked if someone in IT could help me access the online account despite this and he said no. I am very frustrated. These benefits assist me in caring for my son who is only XXXX and has XXXX XXXX XXXX XXXX This company is taking advantage of people. It shouldnt take this long to receive a new card. I should also be able to log into the account online. AND, there should be a way that I can go IN PERSON and withdraw this money. Lastly, it took me over XXXX hours to even get to someone after several calls just to get a replacement card.
07/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 290XX
Web
My XXXX check was deposited into my direct express account from XXXX. I started noticing lot of unauthorized charges on my account from XXXX ( XXXX, XXXX XXXX, and several surnames all XXXX ), these charges where constant some of them where back to back within seconds of the other. So I contacted Direct Express about this an disputed all the charges and ask that they block them from charging my account again. Yet not only didn't they not block XXXX ( as they said they would ) but continued to let more an more unauthorized charges be taking from my account! For XXXX XXXX I made over a dozen different disputes, in which I had to do all kinds of crazy paperwork, and I had to pay for a new card from them everytime, yet out of {$4200.00} dollars total stolen from account from this merchant only XXXX, {$4.00} charges where every refund ( why only those I never understand ). I spent hours an hours on the phone with direct express customer service trying not only did they not fix it but I could get to get this fix, anyone to give me any answer that where even the same always something completely different from the call before. This completed devastated my daughter and I, being on XXXX is strict budget but having all this money stole out of my account made it were we could pay even our essential bills! I tried everything to get direct express to resolve the problem to no avail. I finally had to just stop having my check deposited with them because all until I stopped deposited my check in direct express in XXXX they still continued to let XXXX constantly make unauthorized charges to my account, but never refund my money back nor did even bother to block them nor did they even care! I never would have thought Social Security would choose a bank like that, much less have choose for XXXX American 's such as myself, like having our own bank take advantage of us, leaving us even more disadvantage.
10/11/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CA
  • XXXXX
Web
hi I bank with Comerica Bank for many years and rarely overdraws my account. it all started when I initiated a online transfer for a check I am writing on XXXX/XXXX/16 for {$300.00}. I need to write a check to my acct ending in XXXX that day. Before going to make the payment at XXXX XXXX XXXX, I made sure I transfer the funds from my acct ending in XXXX. I thought all is done and set. When I sent online to check my account, I notice that my acct XXXX is overdrawn. My transfer on XXXX/XXXX/16 seems like it never happened. I notice that there were 3 overdraft items instead of just one. I ponder on that as how could that be?!?! I did a couple of online bill payments on XXXX/XXXX/16, but it did not leave the account until XXXX/XXXX/16. I know this because I see it have already deducted from my account that morning when I did the {$300.00} transfer. I did the transfer at exactly XXXX that day. I called customer service to make them aware of my situation with their online system. Of course they say they do not see any issues. I point out to them that there is because I did the transfer and it did not show and also the mobile system is out of whack. its showing that transaction are being done on weekends. They refused my explanation and refuse the refund. Then I ask them why I was charged 3 {$33.00} fee instead of 1? I notice from my transaction history that it seems like all the transactions were aligned that the biggest item paid firest rather then by the time they are presented like most banks do now. The rep said that it is Comerica 's policy to align the biggest items first. I feel that 's their policy to make more money from their most unfortunate clients. Please take a look that this policy as I strong feel that this is not the right thing to do especially when I paid the other XXXX small items 5 days ago. please contact me if you have any questions or any proof. thanks XXXX XXXX XXXX
04/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 79706
Web
MY COMPLAINT IS WITH DIRECTEXPRESS/COMERICA BANK . I originally reported 4 unauthorized transactions from XXXX on XXXX. XXXX. XXXX for {$9.00} and 4 transactions from XXXX XXXX XXXX on XXXX for {$9.00}... fraud report ID XXXX I reported them and was told by the agent that he had several reports from different customers filed that same day about the same perpetrators. I was then told the transactions were pending and had to go through before DIRECTEXPRESS/COMERICA BANK would investigate. I was told they would be sending out a questionnaire. They sent me a questionnaire dated for XXXX with a due back date within 10 days of XXXX. I received the questionnaire on XXXX and the dollar amount was not what I reported. I reported a total XXXX {$79.00} and they sent me {$97.00}. I called DirectExpress immediately and was sent from one department to another to another and then put on hold for over XXXX hours before the call was disconnected. I called back but the office was closed. I called back today, XXXX, and asked for a supervisor. I repeated the issue to her and then said I would be contacting the FDIC at which point she told me that due to DirectExpress policy she had to discontinue the call and promptly hung up. I've had problems with them once before over a dispute and because of the due dates they issue I lost that money even though they knew I was not at fault for the transaction. They also falsified the amount of the transactions by over {$16.00}. I have looked into the way the FDIC and other banks handle issues like this and they are quite different from the way the Comerica bank fraud investigations team does it. I also looked up DirectExpress/Comerica investigation team and found out they have been sued repeatedly for this exact same issue since XXXX. These are Federal funds issued to people on XXXX, SSA and SSI that are being misappropriated. My money included!
11/22/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33032
Web
Direct express debit card : Within two months I've had to file a claim with this company for fraudulent transactions. Both claim filings we're delayed due to the fact you can't get though the company through phone because it's gives a message that the call volume is high and then it hangs up on you. When I did get through to them which for both took anywhere between 3 to 30 days of calling constantly to get a live representative which is the only way to file a claim. The first claim was filed in XX/XX/2019 for {$320.00} which I tried to settle the matter with the company first. The claim was made due to the fact that the company processed a payment without my permission. I never signed up for recurring payments and when I used the card before to make a payment with them it was one time payments only. I'll was told by direct express that my claim was denied on the 10 day due to conflicting information. The second claim was filed on XX/XX/XXXX for {$760.00} because my card was stolen by someone that I had to know because they stole my card and took everything off. When I did get through to make a complaint I was told that making a police report wasn't necessary but would be a help. I filed then claim and sent all requested paperwork in. On the 10 day they told me it was denied due to conflicting information. The second claim and same results. I tried to file an appeal on the second claim and was told I can't file an appeal and received no detailed claims on the the claims results after requesting. Direct express makes no efforts in investigating claims. It's very hard to get through on their phone lines and when you do get through they transfer you XXXX or XXXX tomes to departments that don't know what they are doing. Even after filing a police report for the second claim they told me that they couldn't reopen the claim and the police would have to get my money back.
10/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OK
  • 73110
Web
On XXXX XXXXXXXX XXXX XXXX charges were made to my account with US Direct Bank which I use to get social security payments. The amount was approximately {$530.00} as discovered by a customer service agent and myself. Also, XX/XX/2022, my card was used fraudently, again which was over {$1200.00}. I contacted customer service again, after being on hold for over an hour. The customer service agent gave me a list of charges and the dates. I was asked to submit a letter to US Direct Bank Fraud Dept. by XX/XX/2022 which I did, by fax to the number provided by the customer service agent. The letter included the dates given for the fraudulent charges and the amounts. I was given a case number. I contacted US Direct Bank the same day as I faxed the information to make sure the documents were received and they were. I was told by the customer service agent the process could take between 30-90 days for the investigation to be completed and I would be contacted by US Direct Bank by phone or mail. To this date I have not received either! Fast forward to XX/XX/2022, I was to receive my regular social security deposit. It was deposited and taken out which left me a negative {$450.00}!! I do not know what is going on. I've attempted to contact US Direct Bank again and no call rolls to a busy signal and hangs up!!!! I've been trying to call them since XX/XX/2022 and the hold times are ridicilous!! I finally got through on XX/XX/2022 and was hung up on by an agent. I am seeking the return of my money from XXXX, XXXX and XXXX. This has caused a lot of un-needed stress because US Direct Bank does not uphold their agreement. I've contacted social security agency and no one can do anything because US Direct Bank is a third party agency. I filed a complaint with the XXXX XXXX XXXX XX/XX/2022 and discovered a list of over 100 complaints by others using this company. Please help!
03/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MI
  • 49855
Web
My XXXX XXXX ( Comerica Bank ) card was debited for {$900.00} twice on XXXX-19. Both charges were paid to XXXX XXXX in South Carolina. I live in Michigan and did not make or authorize my card for these transactions and have never had a XXXX account or used my card in South Carolina. My card was still with me in Michigan when this fraud occurred. When I tried to report this fraud at the phone number on the back of the card I was only able to reach a recording telling me to try again later! It took dozens of calls and several hours to finally be able to get through to have the card cancelled. I reported the two fraudulent amounts totaling {$1800.00} but only received one temporary credit to my account for {$900.00} on XXXX-19. However, that temporary credit was reversed on XXXX-19 at about XXXX hours without any notice or explanation and just before the next direct deposit to my account on XXXX-19. XXXX XXXX did return {$890.00} on XXXX-19. I was also charged a fee of {$1.00} for transferring the balance of my account on XXXX-19 to prevent any further fraud when I was unable to contact XXXX XXXX to cancel the card. They also charged me {$15.00} to expedite the replacement card even though I told them on the phone I would not pay for expedited shipping! It has been 35 days since the fraud was reported and XXXX XXXX still has not given me back the {$930.00} in fraudulent charges plus fees they still owe me. It is almost impossible to communicate with them because they do not return calls or emails! The Federal Government should cancel the contract they have with this company and prosecute them to the full extent of the law for violating Federal laws. They are taking advantage of Veterans, XXXX and elderly clients who can least afford this grief and aggravation. To abuse the most vulnerable in our society in this way is a disgrace and morally reprehensible.
09/16/2022 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • OH
  • 44128
Web Older American
I have been trying to pay off the Mortgage in Full since the beginning of this year. I was given a loan pay off balance & quote thru the mail in XXXX. This included directions to pay to Comerica Bank with Routing+Account #. ( XXXXXXXX XXXX ) I first sent a wire from my bank to XXXX bank & it was returned. The bank said the account dont exist. ( XXXX ) Wire payment was suspended in XXXX. ( XXXX ) I filed a complaint to address this problem. I was again given the same bank information. In XXXX my bank said that the Comerica Account was CLOSED. I called Comerica bank ( XXXX ) and they also said that the account given was CLOSED. I called XXXX Wednesday XX/XX/2022 at around XXXX EST to check the bank account information. A XXXX Rep lady center agent who didnt give her name was very rude about the situation, she said the following : 1. No payoff quote was given, because my email address XXXX was rejected. This is untrue because I got a copy thru email & postal mail 2. Claimed we owe {$200.00} extra because the loan is in default, which shouldn't matter considering we was trying since the begging of XXXX to pay off the mortgage. 3. Refused to give a new quote & confirm the bank account info I was given by saying " we never had this problem before '' 4. Hung up while trying to fix " online logging account '' issues. For some reason XXXX has a online account for XXXX XXXX yet we never created an account & cant get access to this online account. I tried to pay XXXX in full but their Comerica Bank Acct is closed. They are charging excess fees & interest because of this. XXXX was the original lending company and the current lien holder listed for the property. XXXX XXXX XXXX is stating they are not the correct current company with this property for the mortgage. I am needing to know where to send my payments and who currently actually is the lien holder.
08/15/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CA
  • XXXXX
Web Older American
My complaint is about " Direct Express ''. They are a rip off company they steal money through their illegal fees AND it is almost impossible to get through to someone. Either the phone system wo n't let you in by saying call volume is high, & to call back. Or finally - when you get through - the phone call is dropped while transferring the call to customer service. Then, IF one does get through via the phone, the customer service reps do n't do what they say they are going to do. When I finally get through to someone then I GET A DIFFERENT STORY than from the previous representative. ( If you want all the times I called let me know. ) Ever since I received my first social security dispersal in XX/XX/XXXX THEY HAVE CONTINUALLY STOLEN MONEY from me by charging me illegal fees for the ATM service. Stealing is against the law for me - why not for Direct Express? I was told in XX/XX/XXXX by someone in one their phone call center that I was to have XXXX FREE ATM CHARGE monthly from a Co-America bank. But they continue to illicitly charged me {$.00} when I use the XXXX ATM. In XXXX they reversed some of their illegal charges and now I found out they have done it again - for at least 10 months. I called AGAIN on XXXX/XXXX/XXXX. It was necessary to spend over 55 minutes on the phone. At the end of the long & frustrating ordeal I was told I would have an answer in 5 business days. That did n't happen so I called several times ON SEVERAL DAYS beginning XXXX/XXXX/XXXX. Direct Express is very difficult to get through to. On XXXX/XXXX/XXXX " XXXX '' told me that my " request for the refund of the wrongly charged ATM fees was denied and there was no explanation ''. I paid my money into the social security tax system many, many years ago and I DO N'T LIKE HAVING TO PAY TO GET BACK MY OWN XXXX MONEY FROM DIRECT EXPRESS OR CO-AMERICA BANK. THIS IS WRONG, WRONG WRONG.
09/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KS
  • 67207
Web Older American
On XX/XX/XXXX two fraudulent transactions were made using my identity & EBT card information. XXXX.XXXX, XXXX XXXX, CA received {$500.00} & {$340.00} for a total of {$840.00}. I sent one certified letter to Direct Express but apparently the door was locked so mail carrier couldn't get signature so that letter is still at the USPS in XXXX, TX waiting for them to pick it up. I sent another stamped letter to them as well and then another stamped letter. Direct Express rep says they never received any letters when I talked to them on XX/XX/XXXX so my claim was never started until on this phone call with rep. He said it will be 45 to 90 days to finish this investigation. THE DIRECT EXPRESS REFERENCE NUMBER FOR MY CLAIM IS XXXX. I am on XXXX and live from month to month. My rent & utilities are past due. I can't pay copays for prescription drugs or specialist doctor appointments. I have no groceries. I gave Direct Express all of the above information. They should have contacted XXXX to stop shipment and deny payment. I had also emailed XXXX.XXXX but only got a confirmation email. They never emailed me again to resolve this criminal act. MY TICKET NUMBER FOR XXXX.XXXX IS XXXX. THEIR EMAIL IS XXXX They have no phone number listed on website. Direct Express terms of use states they reserve right to delay processing of suspicious card transactions. Somebody was asleep at their computer when these two fraudulent transactions were processed at XXXXam & XXXXam on XX/XX/XXXX. It appears that Direct Express lied about not receiving my 3 mailed letters. I also cancelled my card on XX/XX/XXXX and have since received the new card. I can not wait 45 to 90 days for them to resolve this matter. Direct Express stalled me from XX/XX/XXXX until XX/XX/XXXX and then said my claim wasn't started until XX/XX/XXXX and will now take 45 to 90 days to investigate.
05/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 223XX
Web
I am on XXXX and I receive my benefits on a Direct Express card. Recently, Direct Express froze my card, and my funds are unavailable. When I tried to call them, I was on hold for several hours and then it hung up. I am unable to use my card online, withdraw from an ATM, or sign in to check my balance. This means that I am unable to access my funds. I went online and found that I am not the only one who is going through this. Direct Express has a long history of freezing accounts and not returning the money to a vulnerable population of people who live on a fixed income. I do not know the exact amount of what is/was on my card, but it is between XXXX dollars. When I try to sign into Direct Express, it reads, " Card status is invalid. '' The card is not expired, so there is no reason for it to be invalid. I spoke with Social Security, and they said they have nothing to do with Direct Express, but this is who they have gone through to submit benefits to many people who don't have a bank account. They said they would escalate the issue up the chain of command, but they are unable to access the funds as well, and Direct Express does not answer the phone for anyone. Direct Express is a product of Comerica Bank, but in order to speak to anyone there, one must have their actual card. Comerica has no direct line, otherwise. Several people who live near Comerica Banks have gone to the branch, but they won't do anything about the issue. Whether they were hacked, or if this is an inside job, something serious is going on with Direct Express. People on a fixed income can't pay bills, rent, or buy food. I am asking you to please look into this matter and take it seriously. I have switched my benefits over to another card, but I'm still missing the money I am unable to access on my Direct Express card. Thank you for your time. Best, XXXX XXXX
09/10/2016 Yes
  • Bank account or service
  • Savings account
  • Using a debit or ATM card
  • IL
  • 60543
Web
Direct Express Bank in XXXX XXXX, TX, call me and said there was Fraud against my account in XX/XX/2016. I will send you information to return back to us and open your claim. I sent the information in and I called them two weeks later. They said they never received it. I called two more weeks. Direct Express said the claim was closed due to you not sending in the information. I told them I did, so they told me to write a letter with the information and they will open the claim. I did what they said and I call them a week later and they did not receive it. I call again, they did not receive it. Direct Express told me to write another letter. I verified their address ( XXXX. XXXX XXXX XXXX XXXX, TX XXXX ). I sent the letter again, however, like always, they never received it. Next, they told me to fax it in to ( XXXX on XXXX XXXX, 2016 ). I tried to fax it but received busy all day, until 6 hours later. The Fax went through with confirmation. I called a week later, they said they never receive my fax. XXXX XXXX, 2016, and ask to speak to a Supervisor and the Supervisor said, she never receive the fax or letter. She said I need to send it to ( XXXX. XXXX XXXX XXXX XXXX, TX XXXX ). I explain to her that this is frustrating and she said I 'm about to release the call. I told her do n't hang up the phone and she did. My wife witness the entire message because I had it on speaker phone. The currently owe me over {$420.00}. The person doing the fraud was taking out a little bit at a time. I requested additional Bank Statement from them and never receive it. I believe more money was taken from my account. I believe employees inside of Direct Express in ripping off consumers because this third party bank was design for people to receive their social security money and XXXX veterans. I do believe someone on the inside is ripping consumers off.
11/20/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33032
Web
Directexpress debit card Within two months I've had to file a claim with this company for fraudulent transactions. Both claim filings we're delayed due to the fact you can't get though the company through phone because it's gives a message that the call volume is high and then it hangs up on you. When I did get through to them which for both took anywhere between 3 to 30 days of calling constantly to get a live representative which is the only way to file a claim. The first claim was filed in XX/XX/2019, which I tried to settle the matter with the company first. The claim was made due to the fact that the company processed a payment without my permission. I never signed up for recurring payments and when I used the card before to make a payment with them it was one time payments only. I'll was told by direct express that my claim was denied on the10 day due to conflicting information. The second claim was filed on XX/XX/XXXX because my card was stolen by someone that I had to know because they stole my card and took everything off. When I did get through to make a complaint I was told that making a police report wasn't necessary but would be a help. I filed then claim and sent all requested paperwork in. On the 10 day they told me it was denied due to conflicting information. The second claim and same results. I tried to file an appeal on the second claim and was told I can't file an appeal and received no detailed claims on the the claims results after requesting. Direct express makes no efforts in investigating claims. It's very hard to get through on their phone lines and when you do get through they transfer you 5 or 6 tomes to departments that don't know what they are doing. Even after filing a police report for the second claim they told me that they couldn't reopen the claim and the police would have to get my money back.
06/05/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AR
  • 716XX
Web
DEAR CONSUMER FINANCIAL PROTECTION BUREAU SO IM SUB MITTED WRITTEN COMPLAINT FORM AGANIST AND FINANCIAL BANK COMPANY THAT OFFER GOVERMENT BENEFITS CARDS THREW TH E US DEPARTMENT OF TREASURY SO ASLO I CALL MY BANK CREDIT CARD COMPANY TODAY AND INFORM THEM ABOUT AND TRANSACTION FUNDS THAT WAS MISTAKEN OFFER MY DIRECT EXPRE SS MASTERCARD ACCOUNT 16 DIGIT NUMBER SO ASLO I CAN PROVIDE THE TOLLFREE CUSTOMER NUMB ER I C ALL XXXX SO ASLO WHEN I CALL CUSTOMER SERVICES DEPARTMENT ABOUT MY MASTERCARD ACCOUNT NUMBER THEY SAID THE ONLYWAY THEY CAN TELL ME WHERE MY FUNDS WAS MISPLACE OFFER MY CREDITCARD THEY WILL HAVE TO CLOSE MY MASTERCARD ACCOUNT NUMBER AND START AND INVESITAGATION WILL TAKE 30- 60 DAY S FROM THE DISPUTE TRANSACTION DATE XXXX / XXXX / XXXX WAS THE DATE THAT THE FUNDS WAS TRANSFER FROM MY MASTERCARD ACCOUNT NUMBER TO ANOTHER BANK CHECKING ACCOUNT SO THE SPOKE PERSON I TALK TO OVER THE PHONE IN DIRECT EXPRESS CUSTOMER SERVICES DEPARTMENT INFORM ME THAT THE FUNDS ARE FDIC COVERAGE INSURANCE BUT THEY COULD NOT TELL ME WHERE MY FUNDS WENT EVEN KNOW THE COMPANY HAD ACCESS TO MY MASTERCARD ACCOUNT NUMBER SO I TOLD MY CREDIT CARD BANK COMPANY I DID NOT MAKE FALSE MONEY TRANSFER FROM MY GOVERMENT BENEFITS CARD SO THEY ASLO IMFORM ME THAT THEY COULD SEE THE CARD ACCOUNT TRANSACTION BUT COULD NOT TELL ME WHAT FUNDS THE COMPANY WAS PAY TOO WITHOUT MY CONSENT MAKING MY OWN TRANSACTION CARD ACCOUNT HISTORY SO THEY TOLD ME AT DIRECT EXPRESS MASTER CARD CUSTOMER SERVICES CENTER SOMEONE ELSE HAD ACCESS TO MY MASTER CARD ACCOUNT NUMBER WITHOUT ME KNOWING ITS SO THE BANK CREDIT CARD COMPANY FALIURE TO HONEST PROMISE CONSUMER CREDIT CHARGE BACK TO MY 16 DIGIT MASTERCARD ACCOUNT NUMBER SO I HAD TO CONTACT DIRECT EXPRESS CUSTOMER SERVICES DEPARTMENT 7 TIMES AND WAS STILL UNABLE TO RESOLV E DISPUTE WITH MY BANK CREDIT CARD COMPANY
12/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • WA
  • 992XX
Web
For the past three months, I've experienced an unimaginable hardship due to a series of inexcusable errors on the part of Direct Express. My Social Security benefits, which are essential to my survival, were inexplicably suspended due to alleged fraudulent activity on my account. Despite submitting my ID and Social Security card multiple times, including with the assistance of my social worker, Direct Express repeatedly rejected them as invalid for frivolous reasons like being XXXXXXXX XXXX XXXX or requiring a digtial camera. This bureaucratic nightmare resulted in me nearly losing my housing and facing severe physical and mental anguish. I was forced to endure extreme hunger and exhaustion, scraping together whatever resources I could to survive while recovering from a serious car accident. This situation has caused me immense emotional distress and financial hardship. Direct Express 's utter lack of transparency and disregard for my basic needs is deeply disturbing. They failed to communicate the issue effectively, even to Social Security representatives, and offered no explanation for the delays. This callous behavior has left me feeling vulnerable and helpless. I am currently pursuing legal counsel to address this outrageous situation. Direct Express must be held accountable for their negligence and the suffering they have inflicted upon me. I urge them to immediately release my withheld benefits and provide a comprehensive explanation for their actions. Additionally, I demand compensation for the pain and suffering I have endured as a direct result of Direct Express 's incompetence. Their actions have caused me significant physical, emotional, and financial harm, and they must be held responsible for their egregious misconduct. I trust that you will take my situation seriously and assist me in seeking justice.
01/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 856XX
Web
On XX/XX/XXXX I tried to buy food through an online delivery service app called XXXX. My card was declined, which was concerning since I get paid SSI benefits on the XXXX of each month. I immediately logged into my DirectExpress online account and noticed all of my money was stolen ( unauthorized transactions ). I cancelled my card online and swiftly called DirectExpress to report the unauthorized transactions for a total of {$2300.00}. However, they stated their Fraud Services Department is closed on weekends. I spent the following week trying to get in touch with their Fraud Services Department and finally got in contact with them on XX/XX/XXXX. I stated my concerns, opened a fraud investigation, and they said they would mail out a Questionnaire of Fraud ( Form DX-QOF-v.06 ). I once again struggled to get in contact with DirectExpress while trying to notify them that I still haven't received the Questionnaire of Fraud. On XX/XX/XXXX I got through to them and they said they would resend the aforementioned form. I received the Questionnaire of Fraud approximately one week later and filled it out. I signed it on XX/XX/XXXX and emailed it to their claims department. On XX/XX/XXXX I received a letter from DirectExpress ' Fraud Department Services ( dated XX/XX/XXXX -- the day before I even submitted my form ) that stated after a " thorough investigation '' the transactions were not unauthorized. There was nothing thorough about their investigation. Most of the transactions were completed in states I've never stepped a foot in throughout my entire life. Additionally, there's over 3 years of clear spending patterns primarily through food apps, such as XXXX and XXXX. They put in the least amount of effort as possible to assist me during an inflationary period and throughout the holidays. It's disgusting and disheartening.
12/06/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 23234
Web
My son gets his SSI money loaded on to a XXXX XXXX XXXX card monthly. Everything had been going smoothly for about 2 years. In XXXX he went to make a purchase and found he had insufficient funds. He had charges on his card that he did not make. XXXX XXXX, XXXX, there was a charge for {$49.00} and {$1.00}, then on XXXX XXXX {$0.00} all from the same company that we have never heard of. We tried to contact XXXX XXXX XXXX repeatedly and the message kept saying they were experiencing heavy call volume. When we finally got through they said we had reached their customer service desk and that they would transfer us to someone to file a claim but we kept getting hung up on. My son is XXXX and he ca n't always say what he needs to due to XXXX and XXXX XXXX XXXX. I attend to all of his business but when I was trying to talk to XXXX XXXX they threatened to hang up the call if I spoke again. So I had to watch my son XXXX XXXX XXXX with them and the matter still did n't get resolved. I contacted Social Security about the manner and they said they could do nothing about. I requested his check be sent in the mail but they said I had to go into the branch but before I could get in I took ill. So on XXXX XXXX, XXXX, his card was struck again for {$670.00} and {$20.00} again from an unknown company based in XXXX. We had to leave our groceries at the grocery store and run to the nearest Social Security Administration and we sat from over 3 hours only to be told there was nothing they could do and that it was the same as if I got robbed after being paid by someone else. They did their part and it was between him and XXXX XXXX who we can barely get through to and after we get through to them it says call back at a later time once we are transferred to the complaint department. We ca n't pay our bills ... what should we do?
01/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 153XX
Web
XX/XX/19 - I attempted to use the card but it was declined at the register. I used another form of payment and just assumed the stores system was the problem. XX/XX/19 - I attempted to use the card again at a different store and it was declined at the register. I used another form of payment. When I returned home I logged in to my account on the internet and it would not let me log in. There was a red statement that said something to do with fraud and gave me a number to call. I called the number for Direct Express Fraud Services Department. Immediately they got me to order a new card. I did and it cost {$13.00} to get it immediately. Then they started to ask questions about transactions. I can recall two that she mentioned both for XXXX XXXX, XXXX XXXX. I did not make those transactions. The last I recalled using the card was for two companies, XXXX and XXXX, on line. They told me they would send forms for filing a fraud action, they did and I returned it via fax to their fraud department. XX/XX/19 When I went to my post office box there was a letter from them dated XX/XX/19 that stated there was a conflict of some sort and that they couldn't confirm the fraud. The letter said I could request a copy of the docs they relied on by calling a number. I called and they said they are sending it. I don't check my online account for this card everyday but I do check it and save my receipts to make a comparison. Had I seen these charges I would have called to complain that they are fraudulent but I hadn't checked recently. I wasn't the one that noticed the online purchase, it was Direct Express which is why they shut down my card. How is it that they detected a potential fraud and shut the card down and then when they talk to me and I agree they were not my charges they say I am not proving it.
03/19/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • MI
  • 48823
Web Servicemember
I receive government VA XXXX benefits that are loaded to a Direct Express debit card issued by Comerica Bank. I was recently incarcerated and my account was therefore locked. While incarcerated, my sister, who is my power of attorney, attempted to work with Direct Express to access my funds to cover my living expenses and they stated that they would not release the funds because I was in jail. In no contract or agreement anywhere online or in physical possession does it state that a beneficiary of VA XXXX benefits shall be rejected coverage while incarcerated, so that is my XXXX issue. I was released from XXXX XXXX jail on Tuesday, XX/XX/XXXX XXXX and immediately upon release, I contacted Direct Express at XXXX to unlock my account. They XXXX requested proof of release and I faxed the documentation to XXXX. I followed up on Wednesday, XX/XX/XXXX XXXX and Direct Express confirmed that they had the fax, but now they needed XXXX forms of picture identification. Since I currently have no money, I walked to a printing company and faxed XXXX forms of picture identification. I called again today ( XX/XX/XXXX XXXX ) to follow up and they said, " we do n't need XXXX forms of picture identification ; we only need the proof of release '' and much to my surprise, now they DO NOT have it and that it takes up to 6 business days to obtain the proof of release that I faxed on Tuesday, XX/XX/XXXX XXXX. I asked to speak to a supervisor and the person hung up on me. I called back, explained my situation again, asked to speak to a supervisor, was put on a long hold, and the same representative by the name of " XXXX '' stated that a supervisor is unable to speak to me until Direct Express receives my faxed proof of release, which could take up to 6 days. He hung up on me after I further questioned their practices.
05/23/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 94619
Web
Greetings, I 'm a payee for my son XXXX XXXX , who was incarerated sometime in XXXX 2017 . When I learned of his incarceration immediately contacted the SSI offic e and requested his check for XXXX XXXX 2017 be stopped. I learned on XXXX / XXXX / 17 that the checked was issued. I never received these funds. I immediately went to th e SSI. And asked why did n't the rep stop the check like I requested, she had enough time to stop the check, Ssi was very evasive, so I contacted Direct Express and spoke with XXXX employee number XXXX , she could not answers my questions either, so I was transferred to le vel 2 and spoke with XXXX , XXXX , XXXX , XXXX . Neither of these people could or would not give me an address where the transaction for XXXX took place. I need to know an address where someone went at XXXX XXXX and took money out of this ATM. I need to get to the bottom of this. So those responsible will be held accountable for theft. I would like a through investigattion into who took this money out of this ATM, and the location, th e Ssi is trying to hold me Responsible for something I did not do. I will be filling a police report regarding this matter. I am very up set. I asked the reps from Direct Express who regulates them! They would not disclose this information to me. I found that very upsetting. I want those responsible for take that money held to answer, and that money returned to t he SSI loc ated at XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX . I 'm very saddened by this situation, that someone would take advantage of my son being in jail and steal the money. When it should have been sent ba ck to SSI. Tha t was my sole purpose of contacting them so the check could be stopped. Please help me resolve this urgent matter. Sincerely, XXXX XXXX
02/16/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • DC
  • XXXXX
Web
Name : XXXX XXXX XXXX Case # XXXX RE : Escalation of dispute claim I am providing this email to serve as my statement for Dispute Claim number XXXX about unauthorized charges from a vendor, XXXXr, that took place on XX/XX/XXXX and XX/XX/XXXX that I didn't authorize and I don't know this merchant. They also attempted {$150.00} to the card ending in XXXX today, XX/XX/XXXX. I filed a dispute with Direct Express and they denied my claim even though they are aware that my card was locked when this merchant fraudulently obtained monies from my account. My debit card was locked and this merchant fraudulently obtained monies from my account totaling {$830.00} and I'm also requesting that the monies be returned immediately, as this has caused a financial hardship, due to my card being disabled. I would also like to have the fees associated with having to expedite my card on the two dates, XX/XX/XXXX and XX/XX/XXXX to be returned in the amounts of {$13.00} each and the associated {$4.00} card replacement fee to be included as well. I contacted the merchant and they informed me that since I don't have an account with them I need to dispute this with my bank. I spoke to them again today because of their newest attempts and was told the same thing. I informed them I'm having them investigated for fraud and they hung up on me. I am requesting the escalation of this dispute because the original claim was closed without investigating the fraud that has occurred. The following are the charges, including their dates be included with the provisional and investigated claim : {$220.00} - XX/XX/XXXX {$90.00} - XX/XX/XXXX {$200.00} - XX/XX/XXXX {$160.00} - XX/XX/XXXX {$160.00} - XX/XX/XXXX Thank you in advance for your assistance due to this fraudulent and unauthorized activity. XXXX XXXX XXXX
08/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IL
  • 60103
Web Older American
Several unauthorized transactions from XXXX were posted against my debit card on XX/XX/XXXX, {$17.00}, XX/XX/XXXX, {$16.00}, XX/XX/XXXX, {$48.00}, XX/XX/XXXX, {$53.00}, XX/XX/XXXX, {$100.00}, XX/XX/XXXX, {$100.00}, and XX/XX/XXXX, {$100.00} for a total of {$450.00}. I do not have an XXXX account. First, I notified the Direct Express Customer Service and notified them of these fraudulent transactions. The customer service sent me a questionnaire for fraud - SR Number : XXXX and I filled out and returned to them. On XX/XX/2021, I received a form from Direct Express that they were starting the investigation. On XX/XX/2021, I received a letter from Direct Express that they completed their investigation and they could not confirm that fraud occurred and a number was provided XXXX XXXX XXXX XXXX if I wanted to receive the documents they used to make their determination. XXXX enclosed ). In the meantime, I spoke to XXXX Customer Service ( Case ID : XXXX ) and they provided me with the charges and they could not refund because it was past the 60 days timeframe. Note I did start this within the 60 days with Direct Express. After this Apple letter, I talked to Direct Express Fraud department and she requested me to write a letter to the Fraud department of the investigation and request to reopen the case and I do so. I received a letter, XX/XX/XXXX, that they had closed the investigation. Not sure if they dropped the ball and didn't follow through. Recently, I called XXXX with my friend and talked to an XXXX associate and she stated she could see the charges and they did not relate back to me, but she couldn't provide the information to who made the charges. Also, she didn't see where the bank had investigated. So here I am {$450.00} short out of my social security XXXX {$840.00} a month ).
02/01/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 484XX
Web Servicemember
XX/XX/2017 I had {$420.00} taken from my VA XXXX comp deposited into my XXXX XXXX checking account from XXXX XXXX. I called XXXX XXXX and was told no my SSN, Date of Birth, and other information did not match the account that charged to my debit card but since it was fraud I had to file a dispute with my bank. For many days I tried to contact XXXX XXXX XXXXo file a dispute finally after weeks of calling, being told I needed the " level 2 fraud '' department then after being transfered I woule get a message saying that they were busy and to try again later and abruptly hung up on, I finally got a hold ofsomeone and told them that I feel that should have a call back option. The rep got extremely rude and said thats just not an option, call back or don't, is there something I can help you with or not, in a rude tone. So finally I explained the situation and was told they would sebd out paperwork. I submitted the forms they sent tgat I recieved 14 days after talking to them. With my SSN and dob to show that wasnt my account because it toom so long I couldn't pay rent as my VA is rent money, we just went through an eviction and just foubd a place, then mid XX/XX/XXXX they gave a {$420.00} credit, and now today hours before my VA is to be deposited they removed {$410.00} from my account as a credit reversal, I was told the dispute is still ongoing and that they don't have a reason and don't have to give a reason as to why the credit was taken. I have a XXXX XXXX old daughter and a wife and am a XXXX. This is horrible treatment. I held up my part, tge company agrees account isnt mine, and these guys just randomly cor litterally no reason reverse a credit one day before my VA/rent money comes in? And when I ask for someone else they hung up on me. This is horrible mistreatment.
08/17/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • LA
  • 714XX
Web
Money 's was taken from my Direct Express account XX/XX/XXXX without my authorization. I immediately made phone contact with Direct Express via Cell phone and reported the incident. Paperwork was sent via Post which I filled out and returned via the USPS. I shortly received a letter advising that my claim had been denied and case closed due to Direct Express stating that they did not receive the requested information from me. I again sent the forms on XXXX XXXX 2016 via USPS Tracking # XXXX XXXX XXXX XXXX XXXX. I received receipt conformation delivery of XXXX XXXX 2016 by XXXX XXXX. XXXX. Upon receiving the denial I spoke with Direct Express via phone in ref. to Direct Express resending the forms to me, @ which time I was advised by Direct Express that my claim would be reopen when the before mentioned forms were received by Direct Express. I made phone contact with Direct Express on XXXX XXXX 2016 and spoke with XXXX @ XXXX hrs and was transfered by XXXX and spoke with XXXX @ XXXX hrs. At that time XXXX advised me that there was no info available on the status of my claim reopened/not reopened, and who was assigned to investigate. I was also advised by XXXX that there was no time limit on how long it would take to complete (? Why was my case closed without all info received if time is not a factor? ). At that time I made a verbal request to XXXX that the current status of my claim be sent to me in writing. As of this date XXXX XXXX. I have not received my request. I am currently behind on my financial obligations, I am a XXXX Veteran and live on a fixed income. I feel as if I am being victimized all over again. I do not plan to continue with Direct Express because I no longer trust them. I went with Direct Express because the Federal Government recommend them.
06/23/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 29625
Web Servicemember
I was a victim of debit card fraud. Person or persons made 2 purchases in Virginia. I am in South Carolina I care for my elderly mother who requires 24 hr care. I have the only card issued in my possession. The fact of the matter is someone stole my account info,3 digit security code and also pin # no one has that info except me, I did not give anyone permission to use this card. I disputed theses charges. Filed police reports called both stores and had them send me copies of receipts. I forwarded all info to Direct Express, via written error report email as well as fax. This companies failure to comply to EFTA and FDIC law is concerning and alarming. I demanded a copy of Investigation which I am entitled to under the law.Comerica and there subcontractor XXXX which handles Direct Express debit card complaints use stall tactics such as long wait times to reach an operator to report fraud. Hang ups not able to reach dispute or fraud department which does not offer customers a fax # dangerous laps in sending out fraud paperwork ie their mail room controls the clock. Paperwork must be mailed back in 10 days. No evidence of any fraud investigation. Managements failure to return calls. So you see there are serious issues. It is not my responsibility to investigate fraud it is up to the financial institution. I have done said Investigation have receipts, filed police reports followed up with XXXX XXXX XXXX XXXX. Pushed subpoenas to view video of when fraud was committed. Also subpoenaed XXXX XXXX to view money order that was purchased. I am truly disgusted with Comerica/XXXX. All I want is my funds back I did not expect a U.S. Treasury and social security backed program that said this debit card is safeto let me down.I remain without funds going on 20 days.
03/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77357
Web Older American
On Friday, XXXX I attempted to withdraw {$1000.00} from Direct Express card to deposit {$500.00} in Comerica account. I was advised unprofessionally by XXXX XXXX who stated she was the bank manager & consistently refused to give me the name of who she reported to. I kept asking & insisting & she finally gave me a name. She said I could not use the indoor banking service, which is always poorly handled having to wait extended periods of time always, because the spelling of my name didn't match. I advised her to check my records upon opening the account & she said it was incorrectly done. I showed her my records from last month from this location, XXXX XXXX XXXX, XXXX, TX without a problem mentioned. She said she decided not to mention anything out of courteousy but I needed to change the " government issued '' spelling to match my other cards. I told her my Texas Driver 's license was a state issued ID but my government issued social security card matched my social security ID information. She insisted that was not sufficient for her & I would not be allowed to handle my banking business except for going outside & drive to the ATM machine. I told her I needed {$1000.00} & she said it could be done at the ATM. The maximum at the ATM was {$800.00} which she didn't specify. I made a second attempt for the {$200.00} & did receive it then. On Sunday, XXXX I went to the location in XXXX to deposit {$250.00}. I withdrew {$500.00} from the ATM using the direct express card & attempted upwards of 5 times, using the same cash from the ATM just received to deposit using the Comerica debit card. The error message stated the cash could not be accepted. My immediate thought was XXXX XXXX had a flag placed on my account to not receive my deposits or transactions.
08/15/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • OH
  • 452XX
Web Servicemember
My problems began in XXXX of XXXX as to I had applied for my 1st ever credit card with XXXX XXXX credit card .I shortly after due to issues in my home became XXXX me and my wife split up, and I pretty much ended up loosing everything I ever owned.back in XXXX I managed and start the production of building Recording studio 's for various artist in the surrounding area. I managed the company and it ended up being my new home until the end of XX/XX/XXXX. I did not recieve any of the wages I worked for nor proof of employment and to make matters way more stressful one of the artist stole my credit card. I had been in contact with the credit card company every month, By XX/XX/XXXX they had canceled my card.i called a noted number of times to reach out to fix the matter i was lied to as well as told that they didn't have my account any more the sold it to another company in which released my information to other companies that i had never heard of. In XX/XX/XXXX I had opened a account with XXXX in the area for my business and I was still struggling but i brought my credit score from a XXXX up to a XXXX by XX/XX/XXXX i was closse to score XXXX XXXX notified me that that a fruadulent was deposited in to my account. the banker i had then literally proceeded to humiliate me in public my account information was shared with unknown other customers the teller was presented with evidence that would have cleared me not to been involved with the matter i was made to feel like a common thief because of my XXXX, and also as a customer my rights were vilitated and and my creditibilty as a small business owner was tarnished I have loss wages do to all this and also Direct express had known about my identity be stolen ans has refues any evidence i have to provide
07/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 78741
Web
On XX/XX/2021, I tried to get the balance of my card and I was unable to do so. I called Direct Express, and they told me there was a lock on my account. They couldn't tell me why, they said it was confidential and couldn't tell me why my account was locked. I called Social Security and they told me they sent the money to Direct Express XX/XX/2021, and I needed to talk to Direct Express. I called Direct Express who told me my account was still locked and I needed to send proof of identity- social security card and birth certificate. I called Social Security again, and they told me that they would close that old account, and renroll me, so they would suspend the Direct Express card and then send a new card by XX/XX/2021. I didn't get anything by XX/XX/XXXX, so I called Social Security again, and they said they would send a new card again on XX/XX/2021. I called Direct Express to see if the account had been suspended and a new account created, and they said no. They asked me to update all my information and I did so. On XX/XX/2021, I also faxed Direct Express the documents they requested ( the social security card and birth certificate ). On XX/XX/XXXX, I called and spoke with a XXXX from Direct Express who told me that I had got a confirmation that I was approved by Direct Express for receiving my benefits on XX/XX/2021, but I had never received anything about that confirmation. He then told me to resend all my documents since I got no confirmation and sent this XX/XX/2021. I still have not received any new cards and still have no money on the card I have now. The case number with Direct Express is XXXX. I am XXXX and there are extra hurdles and obstacles for me. My mom has had to help me with this process and it is my mom 's email as contact.
07/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WA
  • 98058
Web
On XX/XX/2020 I noticed that a charge was made on my Direct Express Card for {$83.00} that Direct Express and was told to cancel my card which I could NOT do at the time because I had to withdraw what funds were on the card because the card would be canceled and I would have to pay to have another one sent to me. On XX/XX/2020 I called and initiated a dispute with Direct Express for the amount of XXXX and was told that I would receive paperwork which I was to fill out and return to Direct Express, i did not receive the paperwork until XX/XX/2020 on XX/XX/2020 I mailed ( mailed from local post office ) the completed paperwork back to Direct Express. I called Direct Express on numerous trying to get the status of my claim sometimes being put on hold for 2 hours and 45 minutes only to be told that my claim was still under investigation. On XX/XX/2020 I called and was told by a CSR in the dispute department that my paperwork was not received within 10 days of the opening of my claim ( they said that they did not receive it until XX/XX/2020 ) .How could get the paperwork back to Direct Express when I did not receive it until XX/XX/2020? As of XX/XX/2020 I still have not received the provisional credit which I believe is guaranteed by MasterCard ( the Direct Express card is issued by Comerica Bank and MasterCard ). I have done some investigating on these 2 entities and have found thousands of complaints about fraudulent practices about Direct Express and Comerica Bank. I thought as a consumer I was protected under law by such practices happening but obviously was wrong so how are you going to protect me? I ve filed reports with the FTC and have contacted the Senator for my state. I receive XXXX XXXX a month and this has been a GREAT HARDSHIP for me.
04/10/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • WY
  • XXXXX
Web Older American
I was issued a debit card, not at my request, on Comerica Bank by the state of Oklahoma for my income tax refund. When the opportunity to use the whole amount of the card at a retailer presented itself, I attempted to use the card. When the card was rejected, the retailer called the number on the back of the card. I spoke with " XXXX '' who confirmed that the amount of the card was the same amount that was being charged ( {$950.00} ) but who said that if I charged that amount, the transaction would be rejected for insufficient funds! When I asked how that was possible, he could not say. When I asked what amount could be charged, he would not say. XXXX then transferred me ( with a long on-hold wait ) to a woman in " finance ''. She told me that my balance was no longer {$950.00} because of fees charged to the balance. When I asked her what fees had been charged, she said I was only allowed XXXX free calls to learn my balance. When I pointed out this was the XXXX call ever made and it was not to learn my balance, she went to what turned out to be a stock reply : " Did you read the terms and conditions you were sent with the card? '' When I asked who was charging fees to the card, she insisted it was the state of Oklahoma. ( I would be fairly certain it was Comerica Bank! ) After several more rounds of refusing to tell me what charges had been made against my account and not telling me my balance, she finally told me that my balance was now {$940.00}. I asked if I could now charge {$940.00} on the card, she said I could not because my balance was now {$940.00}. I successfully charged that amount. I believe that Comerica Bank unjustly charged my unwanted debit card {$6.00}. I still do not know why. There must be many other victims of this fraud.
11/03/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • AL
  • 361XX
Web
They~ allowed a 3rd party to steal my SSI benefits for my children. Who are XXXX! I caught it in time on the XXXX of XXXX! After trying to pay for something, card was declined! Told them to stop the fraud transaction, because I caught it in enough time! They refused to block the transaction! The company already has a class action lawsuit for stealing benefits from the federal government! The company in question who they must be dealing with is out of New York. This company has been in business only 9 months! No one would spend {$1900.00} dollars and another {$690.00}, on a company who has not been around longer than that! I even called this company to tell them XXXX XXXX in New York to stop this transaction because it was fraud. Was not my transaction. They too, allowed it still to go through! So Cormerica Bank Direct Express are working togther! Knew it was an inside job! There is no way it can not be an inside job. Especially since I told both parties to deny these 2 transactions, worth {$2400.00} dollars! Suffrring hardship because of their theft! Filing my own lawsuit against both of these thieves! They both refused` to stop these transactions. So they can share the money! Did my research and found out through the XXXX complaints, that their stealing milluons of federal benefits! Need my money back asap ' for my children. Can not buy them anyrhing! Cried all night on XX/XX/2023! They had me begging ' for my money! Asked for a provisional credit '' they denied me of this credit! Been with them for at least XXXX or so years! At risk of losing a lot because of the fraud! These transactions were in pending, so they could have stopped these 2 transactions, totaling {$2400.00}, they refused! Cause they needed my money more than me! Pathetic!
06/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 92020
Web Older American
ATTENTION : Consumer Financial Protection Bureau XX/XX/2021 Re : Direct Express Claim # XXXX This email and the attached documents are in regards to the above mentioned claim, As you will no doubt see the Fraud Services Dept. Fraud Investigations Team in charge of stolen cards has acted abysmally. To simplify from here on I will refer to them as the fraud dept. The fraud dept. in an email sent to me on the XXXX of XX/XX/2021 stated that the info contained in the email was what the fraud dept. relied on in making their determination said determination being to deny the return of my stolen money. I have attempted in several ways to contact the fraud dept. some of which are evident in the paperwork Im attaching. Faxing and email are out of the question as you will see if you attempt to fax or email the fraud dept. even though the fraud dept. requested a police report from XXXX the DAs office handles such crimes, so thats where I filed the report as per case # XXXX. I am attaching all the information I have and sending it to you in hopes that you will intervene or at least be aware of this companies terrible way of dealing with my situation which has now become dire in respect to my financial status. The fraud dept. says there was a conflict between my info and theirs however as of today I still dont know what the fraud dept. is saying was a conflict as I have never received any paperwork explaining what said conflict is unless fraud dept. is referring to the aforementioned email which I am attaching as received ( page XXXX is as received ) .. I am hopeful that you will be able to reach the fraud dept. and resolve this before I am financially ruined. My explanation of what occurred on XX/XX/2021 is attached first in the attachments. Thank you.
09/21/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • GA
  • 30314
Web
there was a gentleman unknown too me that used my credit card to pay his Georgia power bill acct # XXXX on 3 different occasions. The first transaction was on XX/XX/XXXX {$140.00} the second was on XX/XX/XXXX {$250.00} and XXXX more transactions on XX/XX/XXXX {$320.00} XX/XX/XXXX XXXX. I filed these transaction with my bank and they closed the case because someone did a balance inquiry check and they say they are unable to determine if fraud occured. I informed them that I did n't check my balance so It had to be the person that payed there bills with my card. they asked me to send in further documentation so I sent the a Power bill that I got from the landlord that was for the same amount and date which was on my credit card statement and the account name they still did not reopen my case so thet gave me the option to speak with the merchant directly so I have spoken to the merchant in regard to these transaction and was informed that they would credit the charges back to my account if I can give the full XXXX digit card number that was used to make the transactions I indeed gave them the card number and was told the transaction was in process of being reversed. I called to follow up the next day to see if the charges was reversed and someone told me that they ca n't reverse the charges because they are fraudulent and they told me that XXXX was misinformed to reverse the charges. they told me I have to contact my bank. So I informed to them that I do n't have a bank and the card that was used is a prepaid card. I gave them the dates, amounts and the whole XXXX digit card number in order for them to look up the charges they found them and I was told they would be credited back to my account by customer service Rep XXXX ID EXTENSION # XXXX
11/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 224XX
Web
I made 2 purchases from XXXX online using my direct express card. One on XX/XX/XXXX, where I cancelled the order before the items were set for curbside pick-up. XXXX order # XXXX. The total amount was for {$140.00} I was told by XXXX when I cancelled that the authorization hold that is put on my debit card when making a purchase online would drop off and my money would be credited back to my debit card. It hasn't been. On the 2nd XXXX.com transaction I placed and order on XX/XX/XXXX to be shipped to me. When I received my order one of the items was damaged and I returned it and was supposed to be refunded. The original amount charged my debit card was {$210.00} or which I was to be refunded {$97.00} for my return. I have not been refunded at all. My debit card shows the an error message XXXX XXXX. When I look that code up it says something about fraud. When I called XXXX they said my debit card bank, direct express, is the one not refunding my money and says that there is some kind of error. I get the same story as the first transaction. No one at XXXX seems to know what's going on.. they said my debit card bank, direct express, is the one not refunding my money and says that there is some kind of error. When I call direct express I can't get a human being in the phone. This makes no sense to me. My transactions with XXXX are pretty simple straight forward transactions. I have no idea why direct express isn't crediting my debit card. I live on XXXX and I need my money credited back to my account. I tried to get a live human being in the phone with direct express and was holding for over 2 hours. I have multiple physical XXXX and it is insane that I should be holding for a direct express customer service rep. Please help me
03/11/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 77004
Web
Comerica Incorporated ( Comerica ) has flagrantly and diligently violated several federal laws. CEO XXXX XXXX, CCO XXXX XXXX and CFO XXXX XXXX are all criminally liable pursuant to 15 USC 1611 ( 3 ). Attached below is my first Affidavit of Truth to Comerica Incorporated ( Comerica ) which they received and signed for on 03/11/2021. I have outlined all of your company 's violations of federal law in detail and provided clear conspicuous break down of all related federal laws. I have not included any requests in my Affidavit of Truth below but only demands pursuant to 15 USC 1692c ( c ) ( 2 ) as the original creditor, natural person and federally protected consumer. No bank can originate, lend or extend credit and pursuant to 12 USC 1431 Comerica Incorporated ( Comerica ) are simply borrowers. My Affidavit of Truth is the first step in my private administrative process to give Comerica Incorporated ( Comerica ) a chance to resolve these issues ( all there violations of federal law ) by providing my demanded remedy included in my attachment below immediately. Failure to do this, using deceptive delay tactics or stating false informations in regard to these issues to avoid providing my demanded remedy will only worsen things for your company. Comerica Incorporated ( Comerica ) has caused me severe personal injury over at least the last 5 years. I advise whoever at Comerica Incorporated ( Comerica ) who receives this CFPB complaint and Affidavit to forward it to your executive team and legal team. Such individuals will understand what this attached document signifies and means. As this is my first step in my private administrative process, I hereby implore your company to resolve matter immediately to avoid future litigation.
10/23/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • MI
  • 48197
Web
On XXXX/XXXX/15, someone created fraudulent checks and went to XXXX different Comerica Bank locations to cash checks from our accounts. In total XXXX checks were cashed on the same day. The bank branch suspected fraud and called us but could not get through to us immediately. We were able to speak to the bank branch that day, instructed the bank that it was fraudulent, to stop cashing those checks and to call the police. The police were able to arrive and arrest one individual while he was trying to cash a fake check. The police noted the other assailants fled the scene. Comerica Bank originally returned all of the stolen money to our account after they had us sign affidavits at their branch. Then on XXXX XXXX, 2015 they informed us they were deducting the entire stolen amount from our remaining balance and we were to be held liable for the fraudulent check cashing. Despite the police report showing the checks were fraudulent, Comerica Bank is still holding us accountable even though we are not the ones in a position to determine whether a check is fraudulent or not nor were we in a position to stop the cashing of the checks. Comerica Bank has a duty to ascertain whether checks are fraudulent before cashing them. In this instance, they already suspected fraud yet still continued to cash the checks. This issuspicious to say the least. So after signing affidavits attesting to fraud, they can collect from their insurance at our expense. By law, we have 60 days to report fraud. We reported it the same day it was occurring and by our own hand stopped more fraud from occurring. Comerica Bank on the other hand, negligently cashed fake checks and perpetuated repeated fraudulent check cashing when they clearly suspected fraud.
03/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 16101
Web Servicemember
My card where my social security benefits go onto had expired. I charged XXXX cents at the atm to find that out. Then I called to find out where my new card was and was hold over 45 min. The guy said he didn't know what happened and they could expedite a card out in 2 days and charge me {$13.00}. I said I should not have to pay for a updated unexpired card to be shipped. Then I said I want it to be waived and he said he would transfer me. Then he just put me back in the line and I waited another 45 min to have a girl say they cant waive the fee. So she canceled the card then re issued it and I got a additional {$13.00} fee and a {$4.00} fee and {$1.00} fee. Why I have no idea. Then I called the next day on hold for a hour then the lady said she would have to put a request for the funds to be returned and nothing came of it. Then I said I was suppose to get a tracking number to see where my new card was. I never got one. So again I waited on hold for a hour only to have someone answer then drop the call. Called back again again waited 45 min got a girl on the phone said she would have to transfer me back on hold as we speak its been 35 mins. I got the number to file a complaint said they would escalate it and I would get a call back in 24 hours no call. called the complaint number again and this time told me 3 - 5 business days to get a call back no one ever called. Well I finally got the card and now I had automatic fees hit my bank account and late fees. Went to activate the card and had to wait on hold over a hour just to tell me I would have to put the numbers in instead of my ssn no where anywhere on the card paperwork did it even say that. I'm on hold currently trying to talk to someone about the fees on my card
08/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 441XX
Web
It was brought to my attention that purchases were being made without my knowledge on my Direct Express card. I first discovered this on XX/XX/XXXX. ( I went back to XX/XX/XXXX and XX/XX/XXXX. ) I contacted Direct Express about the purchases that I wanted disputed. I then sent in the paperwork they requested. The outcome of the investigation was not in my favor, even though these were not purchases made by me. Next, I called Direct Express and requested my XXXX, XXXX, XXXX and XXXX XXXX monthly statements. Upon reviewing the statements, there were charges made in all XXXX months again that I did not authorize. I was told I had to start another claim. I started the claim and sent the paperwork they requested only to be told once again, the charges were authorized by me. Next, I requested they send me monthly statements dating back from XX/XX/XXXX to XX/XX/XXXX in order to see when the charges started taking place. They sent them, I reviewed them. Come to find out, the charges started in XXXX or XX/XX/XXXX. ( please forgive me, I forgot, being I see this was a fight that was truly exhausting, and I was too outdone at this point ) Upon my discovery, I was told yet again, to start a claim, only to be told these charges were made by me, which in fact they were not. Today, Direct Express had the nerves to email me the paperwork I requested almost XXXX months ago showing how they investigated my claims and came up with their conclusion that I made these purchases and what was their determining factor. I had waved the white flag almost XXXX months ago, seeing it was a fight that I couldn't prove my innocence no matter what I do or say, only to have the bandage ripped off a healing wound. The nerve of the people.
08/19/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 10039
Web
ON XX/XX/XXXX. MY MONEY WAS WIPED CLEANED FROM MY XXXX XXXX CARD. THIS WAS OVER {$750.00}, THAT MY DAUGHTER RECEIVES FOR HER XXXX. I CONTACTED XXXX XXXX, AND WAS INFORMED THAT MY ACCOUNT PIN WAS CHANGED, AND THE MONEY WAS TAKEN OUT OF MY ACCOUNT AT TWO DIFFERENT LOCATIONS. I WAS TOLD THAT THIS OCCURED AT XXXX XXXX. I WAS ALSO INFORMED BY XXXX XXXX THAT THEY ISSUED MY CARD TO THE WRONG MAILING ADDRESS. I WAS INFORMED BY XXXX XXXX THAT I WOULD HAVE TO FILE A FRAUD CLAIM REPORT. THEY ALSO INFORMED ME THAT THEY WOULD BE SENDING ME A NEW CARD, HOWEVER, THEY STILL CONTINUED TO SEND THE NEW CARD TO MY OLD ADRESS. I RECENTLY RECEIVED MY NEW CARD, HOWEVER, MY MONEY WAS NOT DEPOSITED BACK TO MY ACCOUNT. I ALSO RECEIVED A LETTER STATING THAT THEY WERE TRYING TO CONTACT ME, AND BECAUSE THEY COULD NOT GET IN TOUCH WITH ME, THEY ARE CLOSING ME CASE. PLEASE NOTE THAT WHEN I RECEIVED THE FRAUD QUESTIONARE, I FILED OUT AS MUCH INFORMATION, THAT I COULD. I ALSO SUBMITTED MY TELEPHONE NUMBER. NO ONE CONTACTED ME. I 'M NOT THE ONLY PERSON THIS WAS DONE TO. WHEN I WENT TO SOCIAL SECURITY, THERE WERE OVER 100 PEOPLE MAKING THE SAME CLAIM. XXXX XXXX, AS WELL AS SOCIAL SECURITY HAS KNOWN THAT THERE HAS BEEN A PROBLEM WITH THESE CARDS SINCE XX/XX/XXXX, HOWEVER, THEY NEVER SENT OUT ANY ALERTS, THEY NEVER ISSUED ANYONE NEW CARDS. I RECENTLY RECEIVED MY NEW CARD, NOW IT HAD THE GOLD SEAL. XXXX XXXX, IS NOT A CARD THE GOVERNMENT SHOULD USE. SOCIAL SECURITY ENSURED EVERYONE THAT THIS CARD WAS SAFER THAN GETTING A PAPER CHECK, HOWEVER, TODATE, THEY WILL NOT HELP ASSIST PEOPLE WITH GETTING THE MONEY THAT WAS STOLEN. XXXX XXXX, KNOW THE LOCATION, THE PERSON WITHDRAW THE MONEY, HOWEVER, THEY ARE REFUSING TO REFUND OUR MONEY. PLEASE HELP
11/26/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 75061
Web Older American
first off let me inform you that throughout this whole process ive been in the hospital having XXXX XXXX XXXX and im unable to get out of bed and have no access to the info required. i gave my debit card to my brother inlaw and asked him to go get me something to eat he came back and told me that the card had insufficiant funds so i called the automated number to check the balance and all it let me inter is the last 4 on my card and it sent me straight to customer service when they asked me to verify the card info they told me i had the wrong phone number the wrong address the wrong pin number and the wrong email address and in order to fix it i would have to go in person with my id to the social security office after a few days i was able to talk my sister into going there in my behalf and she got them to talk to me on the phone and they changed the info back on my card and in the mean time i had ia direct deposit added to my account and i had already called the bank to dispute the original transaction of {$250.00} on my card the very next morning i tried to use the card to pay my copay at the hospital and the card was declined i called the bank and my credentials had been changed agin and {$1600.00} had been removed from my account so i had to dispute all charges made and none were made by me the bank says they sent me a letter requesting more info that i never recieved some of the money was put back into my account i had allready got a new card today i got a letter saying that a claim for {$650.00} was denied and they had closed the dispute i have to have that money and they dont want to give it to me i still have 6 unpaid disputes that have not been paid back to me only 3 disputes were paid out of 9
10/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MI
  • 48336
Web Servicemember
Scammers got a hold of my account they took most of my social security benefit in XXXX of 2021 I contacted the Direct Express Debit Card Company it takes an hour and a half to reach somebody I've attempted to reach them on multiple occasions having to wait an hour and a half each time on several occasions I was hung up on after waiting an hour and a half. I told them someone had fraudulently taking my money out of my account. They told me that they were going to send me a a fraud form and that I had to return it within 10 days. I actually got the Form on the XXXX day. I had to rush out and complete the form and fax it back to them. After doing all that and telling them the information that they requested they denied my claim, saying that I authorized someone to use my card. There's no way that a social security recipient would use XXXX XXXX in the amount of {$1300.00}. They were rude not caring and I find that they have XXXX XXXX XXXX XXXX reports about their business ethics. They need to be reviewed because most of the clients are social security recipients and we need our money and there's no way we're going to spend that amount of money on whatever XXXX XXXX is. It's not fair and if there's so many complaints against them somebody needs to look into this. They are scammed like the people that took my money. They ate fica insured, and they are responsible for thoroughly investigating matters of this type. I asked for them to provide documentation and they hung up on me. I am mailing you my documentation. PLEASE LOOK AT ALL OF THE COMPLAINTS. Social makes us sign up for Direct express, it's not fair that they scam us and nothing is done about it. Kinda of makes you feel that they are in on the scam.
06/07/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Overdraft, savings or rewards features
  • CO
  • 80031
Web
This is prepaid card. I use it to avoid overdrafts and fees and no longer use checking accounts to prevent overdraft issues.I checked my statement on XXXX and had an available balance of XXXX I went to ATM to get cash to pay bills. Today I check to see my balance and it is XXXX overlimit. I immediately called customer service who informed me that " pending transactions/holds '' were released because the merchant did n't submit the charge and that was why I had an available balance, but today they resubmitted the charge. I asked why they " paid '' this transaction knowing I did n't have the money and causing an overdraft and overlimit o XXXX on my account. My understanding with my previous account was that if I did not " opt in '' to approve charges to be paid and cause my account to be negative they could n't go through or be paid. It is the whole reason why I chose a prepaid debit card, you can only use what you have available and other transactions will not go through because you do n't have the funds. But this place decided against me and paid the vendor. I would have dealt with the bill not being paid if it did n't go through and never asked them topay this to overdraft my account. They old me they paid it because I owed the company money who put the charge through, that is not their decision to make. I have ever heard of a debit card especially a prepaid debit card company saying " you owed the company on this bill, so we paid it '' many times I did n't have money available in my account and never id a credit card, bank card tell me they paid the bill cause I owed it no matter if it overdrafted my account. They abused their authority and neglected mine by allowing my account to overdraft for XXXX.
09/16/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • GA
  • 31906
Web
On r about the XXXX of XXXX a i was imformed by the Social Security Administration that they had sent my benifits to DirectExpress and that they would send me A card. I spoke them and was told that they had mailed me a card to a address given to them from SSI. I told them that i did not live at that address and wanted to have a new card mailed to my new address. Upon receiveing my card and activateding it i noticed that the payments for XXXX and XXXX of XXXX were missing {$2000.00}. I called and reported this to DirectExpress. i also told them that i was in XXXX and never recieved the card that was used to withdraw the funds.I was imformed that i had to file paper about the funds missing and file a police report which i did. XX/XX/XXXX. I recieved a letter imforming me that my paperwork was recieved and i would know something in 45 days. Around the middle of XXXX i recieved a letter from DirectExpress stateing that my funds {$2000.00} would be put into my acount. They put {$1500.00} on XX/XX/XXXX or around then. After about a week anfd2 the other {$500.00} was not added i called and asked about the remaining fund. At first i was told that they were looking into it call back in 24hr but after a week of that i was told that they would not be sending iz to me because i did not file a report about missing funds. I told them i couldn't report it because i was in XXXX and that i never knew the card was mailed to me to know it was taken. They said they would send me a report or somethomg but nothing ever came. Now i can't get anyone to tell me anything ot even talk to me. I try to asks for someone but they say thats all they can do. I need my money. They mailef the. Card activated it they gave out the funds
10/20/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 31503
Web
My girlfriend and I broke up, she didn't take it too well so she started tripping out and called the police, the police told me I had to leave, she would not give me any of my possessions ( my wallet which contained my debit card, social security card, etc ) my social security money is deposited on the XXXX of every month at XXXX, my wallet was in her possession from XX/XX/2022 to the evening of XX/XX/2022, there were 2 withdrawals on XX/XX/2022 the first withdrawal occurred at approximately XXXXXXXX XXXX and was followed by a second withdrawal at XXXX XXXX. I have not ever nor will I ever give anyone consent to use my card, I called my bank which is " direct express '' and I made a report, I repeatedly told them that I have not given anyone permission to use my card and that I wanted the money that was stolen to be reimbursed and for legal action to be taken on her for stealing it, they denied it and told me I gave her consent to use my card, which again I have not and will not ever consent to someone using my card. They denied my claim and told me that I gave her permission, so direct express has failed to do a proper investigation of my claim and are denying the reimbursement, I have paperwork, evidence, and I've filed police reports and I hand wrote a statement as well, my rent is due towards the end of this month and I have not been able to get food either, I intend to file a lawsuit against direct express bc due to their inability to do the job that they were hired for and it has caused a variety of issues for my quality of life, I did research and everything I read said I needed to file a complaint through this site, please help me obtain the justice that direct express wrongly denied me of.
08/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • KY
  • 42101
Web
I had disputed a charge from liberty mutual that took place on XX/XX/2021 and direct express the card company who my government funds go to had issued back a provisional credit adjustment on XX/XX/XXXX in ny favor of dispute. I had then withdrawn the amount ( {$32.00} ) on XX/XX/XXXX I noticed on my app for direct express there was a reverse credit added for {$32.00} so I withdrawn that. Same day on XX/XX/XXXX a couple hours later I noticed on app that I had overdrawn {$31.00} wondering why when these credits was given to me ( both ). So same day later I contacted directed express by phone one department seem to understand and was confused to why overdraft but wasn't her department to handle so she transferred me to the dispute team to see what was going on with my dispute I had. The lady there claim the dispute was still open. I asked why did I receive the credits already. She stated it was a temporary credit. And I told her I received two that I withdrawn that " they '' sent .she stated that one was sent back .I told her thats not my fault a d shouldn't be held accountable .also told her if they send two credits I felt I should withdraw if its on my card. And also told her that 1 dispute was XXXX I didn't dispute two XXXX thats not my fault for any overdraft fees and my account showing overdrawn XXXX. She stated that they still have dispute open and all she can tell me is " with attitude " is to wait and see if fund will be placed back on card or otherwise it will stay the same.i figure saying the same isn't right! None of thats my fault. This is direct express government card.and they are no good when it comes to issues like this. Once this is solved I'm thinking of having my funds go elsewhere
04/10/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • CA
  • 90802
Web
For the last couple of years, I have had an account ( DirectExpress ) that I was assigned by SSA, to received my SSI benefits into. Comerica Bank, an original debit account number XXXX with expiration date of XX/XX/XXXX was issued. Thru this account i was able to set up a XXXX XXXX Debit/Checking Acct, that can only be managed via online to transfer funds into. With XXXX I am able to pay rent and other utilities and thus it is indispensable to me. On or around the beginning of XX/XX/XXXX. I was sent a different card without any knowledge or request from my part. This card account number is XXXX, expiring XX/XX/XXXX. as evident, while the cards are both similar, apparently the second is of lower tier. No reason for switching, no request, not upcoming expiration date or the like. this new acct/card required me once again to reset everything. except that now my transfers to my XXXX checking account are not going thru. On XX/XX/XXXX, and XXXX, I spoke with two someones at CS from Comerica and neither could really assist me. I tried to reset the XXXX account entering the routing and account numbers several times to no avail. my transfer requests take 2-3 days and then they returned incomplete. I attempted these transfers since XX/XX/XXXX, and on at least 4 times and nothing. I am confused, upset. Comerica Bank did not have to switch me to another card. The system to set up link external accounts is absolete and redundant and customer service, not customer oriented and somewhat incompetent in their craft. i want answers! My ability to complete my financial obligations is being affected and I risk my mental and physical being with so many issues with Comerica Bank - Direct Express!. Please assist
03/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • WA
  • 98122
Web
I called the social security administration on XX/XX/XXXX, to order a Direct express card because I moved from XXXX and arrived in XXXX on XXXX XXXX, ,reported my change of address to XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX washington XXXX ,But when i called Direct express at the XXXX They were refusing to cancel Direct express card that was sent out to XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX ,it had XXXX dollars on the card and it had been stolen..i tried explaining to them but they kept refusing to listen after stealing XXXX from the card then they started to listen so they sent me a new card to my new address in XXXX XXXX with XXXX dollars on it , ,all of my money was gone except that then what they did was hid the previous transaction from the stolen card so i couldn't retrieve them.. But The social security administration allows you to put a trace on all the money they send you so you can report to the police when people steal and scam you out of your ssi benefits or covid 19 benefits.. And they also send you a statement..direct express card services stole XXXX off my card wouldn't let me retrieve or know where the money went or transactions only sent me XXXX dollars of my money on my card, ,I need the XXXX that was stolen from me, ,from the card that they sent to the wrong address at XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX is not my address i live in the state of XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX.. XXXXXXXX XXXX XXXXXXXX..So Direct express shouldn't have sent nothing to XXXX.I want my XXXX back that was stolen..they have the information..they wouldn't let me see it but the social security administration told me ..I need my covid relief money back that was stolen from me
06/17/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • IN
  • 46544
Web
I will mail you all this I am having problems with XXXX banks and thier debit cards due too the theft of my wallet wich i filed a police report and did every thing they asked of me, The XXXX banks are XXXX of XXXX, IN. XXXX. Wich I have already filed a complaint with the OCC. the XXXX. they rewferd me too you. the other banking issue is with COMERICA BANK. which finances the debit card by DIRECT EXPRESS debit card program. XXXX XXXX XXXX XXXX, TX. XXXX. This is the XXXX I am wishing you will help me with now and I am mailing some papers.pertaining to this dipute which they refuse to honer their phone is XXXX dispute # XXXX I have done every thing they have asked even sent copies of pertinent paperwork by certified mail. they have always given me the runaround. even going as far as giving me a fax number which they said they did not receive. I faxed it again, all at my exspence. then when I called them again another representative on the phone said they do not accept faxes and that fax # is not used often and is more than likely thrown away. All this I beleive was to wear me down make me give up. and also to burn up the time ( 90 ) days I had to make my complaint. how can they make legal decisions like that when their is a warrant for the person I named in police report and the with drawls from account was made all in a short period of time ( 2 ) days I believe. I called XXXX they said they do not handle this and I would have to call number on back of card ( runaround again, wasting my time again ). please try and help. I am mailing some of the papers I have sent them certified mail but will send you any thing i can, that you may need. thank you again. XXXX, XXXX IN. XXXX cell # XXXX
12/05/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CA
  • 946XX
Web Older American
I am XXXX, in a wheelchair, and my only income comes from XXXX. On XXXX XXXX, 2015, I went to an ATM to take out {$100.00} on my Treasury recommended Direct Express/Comerica Bank prepaid debit card. Several days later I learned that on that same day someone had taken out a total of {$1400.00} on my account, basically my entire monthly income. I submitted a fraud complaint to the bank. I also went to the police station to file a complaint. The police investigated my complaint. They showed me a video of my XXXX XXXX ATM withdrawal. The video showed a woman standing behind my wheelchair while I withdrew money and then later withdrawing my money. In XXXX 2015, I got a letter from Direct Express that they denied my fraud claim and would n't return the money stolen from me. I never learned why but when I called Direct Express they said they would reopen my fraud claim. It has been over a year since that time and Direct Express has still not completed my fraud claim or returned the money stolen from me. I gave my police report to Direct Express on several occasions long ago but they refuse to give me a time when my claim will be resolved or my money returned. I have attempted to get help from legal and other non-profit advocates. Direct Express refuses to talk with these advocates, even when I am on the phone with them or they offer to provide an authorization. I 've called Direct Express dozens of times in the past year but they wo n't tell me anything. Not only is Direct Express not helping with my fraud claim, they are refusing to let others help me with it. I have a limited understanding of my rights in this situation and Direct Express has made it impossible for anyone to help me.
06/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 920XX
Web Older American
To : Direct Express Re : Disputed transaction denied Date : XX/XX/2020 To whom it may concern, On XX/XX/2020 a fraudulent debit was made to my card in the amount of {$790.00}. to a merchant named XXXX XXXX ( apparently a tattoo parlor. ) I am a SS recipient so this loss impacts me greatly. I filed a dispute on XX/XX/2020 when my loss was noticed. On XX/XX/2020 my claim was denied.and the only reason given was " conflicting information ''. I can't imagine any conflicts as my written report of details was straight forward .. Since the call center would not give me details of their findings I have no idea how my account information was obtained by criminals. I can not imagine that it was my fault. My information was not obtained by my carelessness or willful disregard of safe card handling practice. I do not keep any card information nor my SS number on my computer. I always use padlocked secure websites to make purchases and I do not have my pin information written on my card .My card is always carried in my wallet which has a security chain to my belt loop. No one has ever been given my card for use and no one has ever been given my card number or pin..My SS number has only been given to you and the federal government " get my payment '' website. I can not tolerate a debit card which is so easily accessed by thieves with no re-inbursement possible. Unless I receive a prompt re-inbursement for my loss I will have no choice but to take this matter up with XXXX, Comerica, SS and the U.S Treasury. I am shocked and furious over my loss. They stole the better amount of my stimulus check through no fault of mine! Thank you for your attention in this matter once again.. Sincerely,
08/13/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32305
Web
I received a US Direct Express card and it was an over payment from the government and wanted this money returned to the government ; however, when I went to retrieve this money I couldn't use this card. By some strange incident I received a text stating that my card would arrive the next business day, Tuesday XX/XX/2019 via XXXX to XXXX, FL, which it was delivered there and left by the driver on the front porch as noted in my text from tracking the card,, but I live in XXXX, FL??? I immediately called Direct Express who cancelled that card and sent me out another one, yet the card I received is again saying this is an invalid number. Although this has happened before and I called Social Security and reported that someone was attempting to impersonate me and take my money, my sister made some changes to identify me, but when I called I was told that no changes had been made. I believe that there is some inside fraudulent going on at Direct Express, to help others that maybe experiencing this same ordeal and not receiving their money. I have changed my account to a bank so I'm no longer affected by this, I just want it on record that I was trying to return the XXXX back to the government and someone inside Direct Express is bent on getting this money and probably a lot of others ' money also and having Social Security replace this money as they told me they would do, if I didn't receive my money, which I did ; however I and was hoping to return the money that the government put on the card, hopefully you all can get to the bottom of this scam that is going on inside Direct Express ( the card number I will provide is the one that was sent to me but it says it's not valid )
07/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94591
Web
All of my credit and bank cards were stolen from my wallet on XX/XX/2023. Five cards, two credit cards, two bank cards, and one prepaid DirectExpress debit card. I am the recipient payee for my XXXX son 's XXXX benefits, so the card is in my name. As soon as someone attempted to use the cards, I received text notifications from four of the cards, saying it was suspicious activity. I responded to all of the texts saying that I has not authorized the charges and reported the cards as stolen. All I got from Direct Express was the fact that purchases had been made, with no option to reply in text to decline the charge. I called Direct Express immediately to report the card as stolen, and I was told that they could cancel the card, but that I would have to call back on the next business day ( XX/XX/XXXX ) to dispute the charges. I did that, and was sent an email form for each of the two charges, which I immediately sent back with all the information they requested. The next day, I received an email back saying that " no error was found '' and that they would not credit the amounts back to the account, and that they considered the matter resolved. No additional explanation was given. There was a phone number on the email, under " Dispute Resolution '', which I called, and out turned out to be their regular customer service number, where I was told that there is no direct phone number to the dispute resolution team, and that their decision is final. Naturally, I was angry, and they hung up on me. Twice. They offered no explanation for why they didn't credit the stolen funds back to my account, and no further ways to protest, no escalation option, no other numbers to call.
10/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 191XX
Web
SSI deposits for my XXXX XXXX children, our soul income for the month of XXXX was deposited, & immediately fraudulent charges wiped out entire {$1500.00}. Fraudulent charges were swiftly reversed by merchant/ XXXX . Yet this direct express card has refused to reinburse me. So they just get to keep my childrens money!? DE has had me in a customer service horror story since XXXX! Representatives are rude, not helpful. I have screenshot proof of being on hold in excess of 4 hours Just trying to understand why they are holding up my reimbursement. My kids money is FDIC insured! XXXX reimbursed it- so what now? Direct Express is just allowed to keep our money as per Direct Express! They claim in there own rules they will provide a credit, if you are a victim of fraud then use XXXX & loop holes to not give any credit during a pandemic, and knowing I was facing homelessness over this. I can not afford to lose an entire months income. I was told I didn't qualify to get a credit because of the name of the person handling my case! Like I have any control over that. This happened on XX/XX/XXXX. Today after holding for an hour and fifteen minutes they say my claim is closed & they just decided I'm not getting my money back because of too much different information! Oh & they sent a letter, that I never received. XXXX- how can they steal my children XXXX money! All the information I provided was true & I thought could be helpful to find out how exactly my directvexptrss MasterCard numbers got frauded in the first place. I never lost my card. I did nothing wrong. Now me and my children are the victims of both credit card fraud, eviction and direct express straight THEFT!
07/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MI
  • 48642
Web
My father passed away in XXXX of XXXX. His XXXX funds where deposited to a Direct Express mastercard which apparently has no physical location. On XX/XX/XXXX I received my personal representative papers and filled out the paperwork to have the balance of XXXX on his Direct Express card disbursed to the estate. I received a letter on XXXX stating the funds were disbursed. When I had not received the funds by XXXX, I called Direct Express to check on the status and was told that the funds left the account on XXXX but she did not know where they had gone. I was transferred several times until I reached XXXX who said she could only speak to my father and who hung up on me when I asked to speak to a supervisor. On XXXX, I called again and spoke to XXXX in the fraud department who said the funds had been sent to my lawyer 's office and the check had been issued on either XXXX or XXXX. She told me to call back if the check still had not been received by the end of the month. I called back on XXXX to ask for the funds to be reissued and mailed to my address since the check had not been received by myself or the lawyer 's office. The person I spoke to told me the case was closed and if i called back I would get the same response and then she hung up on me. I emailed the probate emailing address and requested the check be reissued and gave the address. I also called and left a message on the probate number. I did not receive a response to my call or email. I called again on XXXX and spoke to XXXX and she said she would have someone from upper management call me back. No on called me back. On XXXX, I called again and informed Direct Express I would be filing a complaint.
05/22/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • ID
  • 83338
Web
I receive my social security XXXX on a master card from direct express. Which is an approved method from social security. On XXXX XXXX 2015 my account was wiped out. somehow, someone in California accessed my account and charged {$1500.00}. I discovered this on XXXX XXXX 2015 When I went to make a purchase at XXXX XXXX in my hometown of XXXX XXXX. I immediately called direct express & I was informed of these charges. I was told there was some type of a hold on the money & after XXXX XXXX I could get my money back.Nothing further needed to be done on my part. I requested a new card, which shut me out of the online service to see the charges. My new card came in the mail on XXXX XXXX. I got online to see that charges were still there. So i called direct express again & i was transferred to the fraud department. I was informed that I had not spoken to their dept. i was told they would mail me some forms to fill out. I went ahead & sent my own statement, contesting the charges as fruad. I received their forms on XXXX XXXX. Subsequent calls to direct express have not be addressed. I called Comerica bank which in on the card. I was told they only make the plastic. Direct Express has informed me that it takes up to XXXX days after receiving my dispute of the charges to give me a provisional amount. If approved., and the investigation could take XXXX days. And that if i was n't approved for a provisional amount it would take XXXX days to return my money. I can not pay my bills because of this fraud committed against me. Direct express has given me a run around and is not specific about my money being returned. I have filed a police report with the XXXX Police.
02/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • AL
  • 36605
Web Servicemember
Direct Express has closed my on line account and they still have my {$220.00}. I have been dealing with them for over 2 years trying to get my money sent to me.This is XXXX pour how a company takes care of a US veteran. I've been on hold for over 2 hours many times and just gave up. If they had an office I would come down and kick someones " XXXX ''. There putting me in a position to get myself in trouble and that should be a crime.This is a XXXX poor government agency linked to the IRS, but everyone just says call there number and deal with them. That would be great if you could get a hold of someone. Spending 2 plus hours on the phone and never getting someone is XXXX. I have complained to the XXXX, the veterans department, FTC and the IRS with no luck. Everyone gives you there number, I got there number. This is my advice to anyone using Direct Express, get a regular bank account so you can be able to contact a person when there is a problem cause Direct express will have you on hold and you will just never get your money.Direct Express has many similar complaints, I want to see this company go out of business, so the sorry workers will be out of work and see how they like not getting money. This is another government agency that is totally flawed. There is some " XXXX XXXX '' donuts eating XXXX waiting to collect a pension not serving people because they are lazy and think they have power. {$220.00} isn't anything, but its mine. I plan to claim a loss on my taxes for {$220.00} as a way to get my money back, that's how I deal with the government. I am a business man and I would be out of business if I ran it like the government runs there programs.
07/22/2016 Yes
  • Bank account or service
  • Savings account
  • Deposits and withdrawals
  • MD
  • 212XX
Web Older American, Servicemember
Hello! MNy name is XXXX XXXX XXXX, I wish to make a complaint against Direct/Express Financial Institution. I have been a customer of theirs for for about Two-and a-half years. They issue me my retirement Social Security which is {$980.00} per month. When I signed up I distinctly remember signing and checking the box in which they asked if I wanted Direct/Express to mail my statement to my mailing address. I said " yes ''. Nevertheless, they finally began mailing my statement around XXXX, XXXX. The clerk said I did not tell them to mail my statements. I, just about know I did. Also, Starting XX/XX/XXXX or XX/XX/XXXX, I 'd run out of cash during the middle of the month. This month I received my Cash on my card on Friday, XXXX XXXX, XXXX, and was out of money by XXXX XXXX, XXXX, which is very unusual for me. Also when my statement shows and error charge, The bank clerk transfers me to the " Disputes '' department. Which takes about 20 minutes to reach, and they ask what the problem is, and I tell them, and then they say they will mail me a questionnaire for more details. It takes approximately 3 months, or more before my account is credited. Most of the time it is not. Direct Express, I believe, keeps that money. Since have not received much of it. Last, but not least, their statements are not logical or reasonable ; the balances for each transaction is " {$0.00}. It 's hard to subtract the costs. etc. Sincerely, Card- Master Card, Card number, XXXX Debit Card Do n't know Account Number, It is a sav9ings account. XXXX XXXX XXXX Birth- XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX Restore the money that was not calculated correctly. please,
07/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • FL
  • 32822
Web Older American, Servicemember
I checked my balance online and it was about {$50.00} less than I expected. When I finally got through to an agent ( more on that aspect later ), I was notified of a {$49.00} fraudulent charge to my account. The reason I immediately knew the charge was fraudulent is I have never used the card to pay a bill online. Before I could write down the entity from where the charge originated, the agent suggested that my card could be compromised and I should order a new one, which I did. She then said she was transferring my call to the dept. whereas I could dispute the charge. After being on hold for about XXXX min, the exact same woman came back on the line ( I recognized her voice ) pretending that she couldn't hear me and hung up the phone. Now this is what led me to believe the card company itself if involved in systematic fraud : once you order a new card, you can no longer access the network using the number from the old card. You can access your account using your SS number but you only get access to a menu that doesn't include any option that allows you to speak to anyone. So once the crooked agent hung the phone, she cut off all means for me to re-connect with her. Furthermore, I suspect these XXXX are systematically stealing benefits from old XXXX by erecting roadblocks to complaining about suspicious deductions. For example : when you call customer service, you're prompted to enter the last XXXX numbers of your card and your pin but once you do that, all you get is your balance. The only way to access the menu is to NOT follow the prompts ... but they never tell you that. Why? Something doesn't smell right and I think XXXX should look into XXXX
05/08/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 11208
Web
on XXXX XXXX XXXX at XXXX XXXX I was doing what i all ways do every XXXX of the month and that 's pay my bills but this time things did not go according to plan the first time i went to pay my rent the trans action would not go threw it kept saying to check with the card holder for more information so I called Direct Express to see what was going on with my card i was told by their customer service rep that a with drawl of {$300.00} and {$500.00} was made from my account on mat XXXX XXXX at XXXX XXXX from a XXXX XXXX XXXX florida using a du plicate card i was then told to file for a investigation two wa ys the first way was to write down the XXXX XXXX and h and write a letter explaining what happened also put the case no on the letter and sign it so i did that the same day XXXX at my local post office i received a tracking number it got there on XXXX i was told by a level XXXX rep the second way was i could wai t 3 to 5 bus iness day for them to send me the info well on the fourth business day i decided to give them a call about the letter and i was told to wait until the fifth business which is the day that i decide to take further action on XXXX i was told when i asked about my handwritten letter that they had never received it and the he did'nt see any information on my hand written letter but on XXXX a level XXXX agent said that everything was good to go. another thing i experienced was long waiting up to 1 hour i just have to keep calling and calling. a level XXXX agent is hard to get on the phone and when i do the are very impatient and disrespectful this is a very untrustworthy bank
12/20/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WA
  • 99206
Web
Back on XX/XX/XXXX I went to XXXX XXXX in the XXXX XXXX to use my Direct Express Master Card and was going to withdraw {$360.00} out of the drive up cash machine. The bank wanted a {$4.00} service charge so I cancelled the transaction and never got the {$360.00} cash out of the machine. Only 9 minutes later I went to XXXX XXXX XXXX and withdrew the {$360.00} out to pay my part of the rent with. On the XXXX of XXXX I had a reversal debit charge of {$360.00} and I filed a dispute with Direct Express and they sent me a final determination paper telling me there was no error made. So I called back the dispute dept. the same day I got the final determination paper back and they tried to tell me that I received the first {$360.00} out of the machine and I did not. I have called them and spent hours on end on hold with them fighting this dispute and they said I may request a copy of the documents with were used in determining the final outcome on my paperwork but every time I ask for the documents they say they mailed them to me and I never get them. I have been on hold with them on this number XXXX over 800 minutes in 2 months time. I only get {$510.00} a month SSI so there was no way I could have got two {$360.00} transactions within 10 minutes. I never have that much money in the bank. Direct Express has over 1000 complaints with the XXXX and other places about missing money, bad customer service etc. I wanted to file another dispute on XXXX but after contacting them, they said they have made the final determination and no error occurred on my account and the case was closed and I can not file another dispute. My Dispute Tracking ID # is XXXX
08/29/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TX
  • 75056
Web
Embezzlement Comerica Bank ( Texas State Bank ) : Allowed its holding company Comerica XXXX employee XXXX XXXX Senior Vice President Corporate Quality Process Department to create a fraudulent online XXXX Check/ATM Card account to embezzle {$4500.00} from my checking account. The online Account Summary indicates current Balance {$17000.00} with Available Balance {$13000.00}. This does not match my current Comerica Bank statement. XXXX XXXX Senior Vice President of Corporate Quality Process Department for Comerica XXXX has a history for over 20 years embezzling Comerica Bank account holders, supported by numerous online fraud complaint against XXXX XXXX. XXXX XXXX is a predator going after elderly and persons who will not or unable to defend against her embezzlement fraud for Comerica XXXX. This Online Account Summary account is located under accounts tab and can not be found under E Statements tab this account is not associated with my checking account and the welcome line does not display my name as the owner of this online account. My XXXX XXXX thru XXXX XXXX, 2016, bank statement from Comerica Bank ( Texas State Bank ) does not list any filing of legal documents to withhold {$4500.00} from my checking account. The entire amount of my ending balance is available. Without legal authority, Comerica Bank ( Texas State Bank ) and with no restrictions on my bank account according to my current bank statement. Comerica Incorporated block me from using my XXXX Check/ATM Card to embezzle {$4500.00} from my checking account, using the Comerica Incorporated online summary account created by XXXX XXXX to cover-up their fraudulent act.
01/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 74112
Web
I use the Direct Express app the orange one which is direct x popped up in 2019 so now I have to use the orange Direct Express app instead of the green one. Ok someone is making my debit cards my insurance card they are steal my retirement pay and my XXXX benefits. They are informants and friends of theirs doing this. They also XXXX my XXXX XXXX picture to every state and foreign country that I am a Federal Informant all done by the hand of XXXX XXXX. Please help me I am not an informant he has a lot of foreigners following me around everywhere. My phone is being relayed they fake my calls to Homeland Security because they are alerting my home security videos of my apartment me and my son and of them breaking in pretending to be us in the videos. They faked my calls to the Attorney General because these are informants that XXXX XXXX XXXX and XXXX XXXX is paying to do so. They have my entire apartment complex helping them carry out these fraudulent deeds. They have so many people impersonating me its insane. They are passing out all my personal information to whoever want it. I have proof on my XXXX pages checks the links. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Please help me because me and my sons life is in danger behind this. They are steady passing my pictures around XXXX as well as other states. They are the informants and is mad because I have a protective order in place. They are XXXX XXXX and its being hidden because they are informants and they are mad because I found out.
10/18/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Identity theft protection or other monitoring services
  • Didn't receive services that were advertised
  • MI
  • XXXXX
Web Servicemember
Tried to open an account with XXXX XXXXXXXX XXXX When a background report was performed, I received a notice stating there was an account ( e.g. not determined as to what type of account ) that was opened with Comerica Bank and the amount owed was for {$1200.00}. I went to the Comerica bank across the street from XXXX XXXX in XXXX to discover there was only an account in my son 's name ( e.g. custodial account ). I did have two custodial accounts for both of my children ( e.g. savings account only, no credit card or checking accounts ) .The location on the document does not exist ( e.g. Comerica Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX ). I went to XXXX Police Department- was advised to contact a XXXX police station to file identity theft based on the address. At the XXXX Police XXXX XXXX precinct was advised that the address on the paperwork for Comerica does not exist in XXXX, Michigan. I was given the address for Comerica Bank in XXXX ( XXXX. Comerica Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Michigan XXXX ). This address does exist in XXXX. I went to the police station 2 miles away from the location XXXX XXXX, MI and was advised they can not take the police report go to the XXXX police station because this address is in XXXX. I am getting no where with trying to obtain a police report for identity theft. I have contacted the company and they have began an investigation but it can take up to 30 days. Local Comerica branches do not have any information on me except for the custodial accounts. There is no phone number to contact someone at Comerica Bank. I was given a compliance hotline. I did not contact them.
12/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • KS
  • 67501
Web
I have a DirectExpress card. I receive my SSDI on the third and my XXXX son 's receive SSI on the XX/XX/XXXX. All three go to the same card. When I used the card on the XX/XX/XXXXit was fine. When I went to withdraw from the card on the XX/XX/XXXXto pay my rent and utilities ... I was unable to use the card. In fact the message I received was that I was not an authorized user. I thought perhaps it was a glitch so I attempted to use the card at a store where it was denied. I then called the number on the back to obtain my balance and was immediately sent to a recording and placed on hold for over two hours and then hung up on. This has happened multiple times over the last 2 days. Today on XX/XX/XXXX I attempted to withdraw from the card again and received the same message so I attempted to set up an account on their website to find out what was going on with my card only to be unable to do so. The card is completely locked and the website states that all my information is wrong. I have attemped to contact DirectExpress countless times at all hours, I have contacted the bank Comerica Bank that issues the cards ( only to be told they have no access to the accounts ), I have contacted the XXXX XXXX XXXX, and am now contacting you. I have literally reached a dead end and have no idea what to do at this point. I currently have a call into my governor, congressman, and my attorney as I genuinely feel this may be a case of internal fraud. The fact that they are failing to contact me back and are continuing to hang up on me only feeds that belief. It is my hope that filing this complaint will help resolve this issue in a timely manner.
03/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77016
Web
Thursday XX/XX/2020 I went inside Comerica Bank located on XXXX XXXX XXXX XXXX, Tx XXXX to withdraw some funds from my account for rent. Unfortunately, they put a hold on my account, and put it under review due to XXXX deposits so I wasnt able to withdraw money from my account. I called corporate Friday XX/XX/2020 and the lady whom Ive spoken to told me it would be cleared Saturday XX/XX/XXXX or Monday XX/XX/2020. Saturday, I went to the Comerica Bank I originally opened with which is located on XXXX XXXX XXXX XXXX, Tx XXXX. I spoke with someone there and she told me my account was off hold and I was able to withdraw funds from my account. I withdrew {$1000.00} from my account. I left and tried to swipe my card at XXXX to get my babies something to eat and they declined it. I tried to log in to online banking they told me I had the wrong password. I went inside Comerica Bank today, Monday, XX/XX/2020 to see whats going on. The lady whom Ive spoken to Saturday, told me yet again my account was good. I asked her if I could withdraw some money she told me yes. I went over to the teller and she says she has to get the amount approved by the supervisor. They called to verify and saw that the same bank froze my account yet again for the very same reason which was the same review from Thursday and told me I couldnt withdraw any funds from my account. Since the previous review no new deposits were made. Im making a complaint because, they cleared my account Saturday XX/XX/XXXX and allowed me to withdraw from my account and they froze it again Monday XX/XX/XXXX after no new deposits or transactions were made as of Saturday XX/XX/2020.
06/19/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 782XX
Web Older American
( ( XXXX XXXX XXXX Family Trust w/Comerica-XXXX ) ). XXXX XXXX XXXX XX/XX/XXXX D.O.D XX/XX/XXXX @ XXXX XXXX XXXX XXXX XXXX Tx XXXX. XXXX XXXX XXXX trust. XX/XX/XXXX called XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Tx XXXX Client # XXXX XXXX XXXX XXXX person in XXXX XXXX for the Trust XXXX informed it is over when my husband past away. Called comerica XXXX XXXX relationships Mgr XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Tx XXXX XXXX told me XXXX. would contact me. XXXX XXXX XXXX Trust & Estate advisor comerica Trust wealth MGT XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, MI XXXX. I kept calling everything took forever. Mr. XXXX contacted me to send bills. He paid nurses rest of bills went back and forth. Got tired & called XXXX XXXX Trust Adm. XXXX comerica XXXX. XXXX XXXX Mi XXXX called & returned call 3 way w/XXXX from N.Y informed me I was not client. I am the wife & exec.will. He left me stocks bonds cash and 1/2 houses. They hired XXXX XXXX new XXXX. XXXX XXXX XXXX XXXX XXXX XXXX Tx XXXX ( XXXX ) XXXX. My relationship w/daughters destroyed. Will not pay secured loans prop. Tax Ins & recently pd XXXX/XXXX. I can not get XXXX/XXXX CC & lost benefits. This is a XXXX Trust & I am responsible ( XXXX ). Tax Comerica also missed paying XXXX XXXX in Tax & we were Penalize XXXX XXXX int/penalties.This is the worst experience Im my husband voice. He went to law school to see how to get rid of the trust that he could not trust. We never met or talk to the people handling my husbands family trust. I felt disregarded & bullied at the aged of XXXX. I pray and hope know one else go thru this kind of neglect and abuse.
11/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33186
Web
Three charges were made on XX/XX/XXXX to my Direct Express Card. I did not make these charges. The charges were made with in XXXX minutes of each other. I filed an immediate dispute on that day, filled out all paperwork that they sent me and also sent them a letter describing the incident. I received a letter on XXXX stating that the merchant had provided their Department with proof that they were valid charges. I contacted Direct Express fraud investigations team that day, requesting proof of the documentation that was provided to them. One of the charges was reversed within 3 days of it occurring. The other two have still not been resolved. On XXXX I contacted fraud services again, due to the fact I had not received any proof or communication. I was provided with an escalation service number and told that I would receive a credit on my card within XXXX to XXXX hours for the two charges that I was disputing. I called back on XX/XX/XXXX to ask why I had not heard anything, and was told it was because of XXXX XXXX. Called again on XX/XX/XXXX still no credit on the card or communication from the company. Again Ask for proof of charges, and was told I had never asked for them but they would send them out. Was denied being able to speak to the investigator on the case, was told they did not take calls. Asked for them to send a message to said investigator to contact me and was told they didn't do that either. Ask for supervisor and when the supervisor came on the phone he spoke for one sentence and then hung up on me. Called back again gave them my name and social security number and they hung up on me again immediately.
09/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • FL
  • 335XX
Web
I am the successor trustee to the XXXX XXXX XXXX that holds a checking account ending in XXXX. I have been attempting to get transfer of funds in for a number of months without success. I have been working with XXXX at the XXXX XXXX XXXX branch and provided originals of death certification, Certification of Trust, copies of trust documents and all other required information. I have not received any feedback or response and I am unable to get this resolved. In the interim, another branch has contact me house to speak with my deceased father to sell new products. I advised that he is dead. I then received a new communication of a change address. I am concerned about fraud on the account and the fact that the bank will not respond to my request for transfer. Please help me look into what is needed to resolve open questions related to transfer of assets on the deceased accounts? What actions have been taken to protect funds both in the checking and savings account ( the latter of which was titled incorrect by this bank and is now the sole asset in the a probate proceeding )? What information is supporting a change of address and other activity on the account per the communication sent to me by this bank advising that there had been changes in the account information. Note that when I called the XXXX number provided I was told I could not do anything expect go into a banking center ( In XXXX while Im in XXXX ) because I could not tell them what year my deceased father opened the account over 25 years ago. Please help. I am having issued with deceased account and potential sales practice issues with this bank.
09/17/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 420XX
Web Servicemember
On XXXX I had 3 fraudulent charges on my XXXX XXXX card from XXXX XXXX XXXX the transactions took place in California., I live in Kentucky XXXX I called the XXXX XXXX XXXX and told them these were fraud. I called California state police they said call the Kentucky police. I did they said call California. The transactions started about XXXX XXXX central time on XXXXX XXXXXXXXXXXXXXXXX/XX/XXXXX/span> XXXX XXXX XXXX store XXXX {$810.00}, XXXX XXXX XXXX store XXXX {$340.00}, XXXX XXXX XXXX store XXXX {$87.00}. I called the stores they said the purchase was suspicious. I informed the stores they were fraud. My card and Pin have never been out of my possession. On XXXX I immediately called XXXX XXXX to inform of the charges, they canceled the card and gave me a new card and instructed me to destroy the old card and I did. I was not able to file a Reg E claim on this date. I could not get thru to level 2. Since this has happened I have called over 50 times to make a Reg E claim. The bank is refusing to allow me to make a Reg E claim. They level one operator tells me each time I will have to speak with the level 2 operator. I told them not to transfer me to level 2 until they could get a human on the line from level 2. I told the level one operator I need to file a Reg E claim and get provisional credit they say talk to level 2. I have called every day since XXXX I have a call log upon request. I did get thru to a level 2 person one day and she said her computer was down and I would have to call back. The bank is refusing to let me make a Reg E claim. I have not been given provisional credit for the fraud charges.
11/30/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • OR
  • 97219
Web
I have a Direct Express XXXX XXXX Comerica Bank XXXX, my Social Security XXXX money is loaded onto this card monthly. I had fraud on my card starting on XXXX XXXX of this month and someone was able to take all of money out of my account. I reported the fraud to Direct Express as soon as I realized I had no money left in my account, my card was still in my possession, so they canceled my card and sent a new XXXX. They are telling me it could take up to 90 days for them to give me my money back. It was over XXXX XXXX dollars that was taken all of my money, I 'm XXXX and depend on this money to pay the XXXX live in Oregon and was on a mini vacation in XXXX Oregon with my XXXX year old Grandson, I was using this same card to pay for my vacation, at the time the fraud was taking place in New York XXXX, the people that used my card went to a XXXX several times and withdrew money from my account, XXXX should be able to see these people on their Surveylance cameras right? I have filled out the Fraud Questionnaire and will fax it to the Direct Express Fraud Department today, I will also mail a copy to them. I read on your website that they should put the money back into my account in at least XXXX business days after I report the fraud, they are telling me again it can take up to 90 days, are Direct Express cards treated differently? I have talked to XXXX different people in the level XXXX fraud department at Direct Express and both have told me they have 90 days to return my my money. I sure hope you can help me, XXXX is around the corner, I was planning on using some of my money for XXXX. Thank You! XXXX
05/10/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 953XX
Web Servicemember
XX/XX/2021 going to store, checked balance : {$1.00} remaining. Down from {$120.00} 2 days before. Checked transactions online. " XXXX '' for {$60.00}, plus another $ XXXX {$40.00} in " unsettled transactions, international transactions, '' and other, small fees. Direct Express rep stated " fraud is obvious. '' Closed account, ordered new card. Called SSA to receive paper check as of XX/XX/2021. Confirmed change two, consecutive days. Direct Express agent have lots of information, then said a " fraud package would be mailed out. '' Even if I don't fill out paperwork in package, rep assured me " case would be investigated still. '' Package received today ( XX/XX/XXXX, mailed XX/XX/XXXX ). The Problem : I CAN'T GET ANYONE TO ANSWER PHONE!!! The other portion of fraudulent charges, " not settled, '' are due to be investigated. Since card is cancelled, and Direct Express is stating ( at phone XXXX ) the new card was mailed on XX/XX/XXXX, need to access my records in the Fraud Department. XXXX hangs up as soon as I input my number. Can't get through to Direct Express. I figure the company is in trouble and things are going badly. Customers have to suffer the losses, and zero-oversight save for XXXX XXXX THREE, YEARS AGO! Something is very off here. What little communication Direct Express offered has dwindled to nothing. My stolen funds are likely a sure loss now ; I might get lucky and have {$60.00} refunded, but not expecting much from this, government-subsidized entity. It's as if SAA recipients, with limited everything, are being thrown under the bus -- and nobody cares. Please help -- please.
12/14/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89121
Web
On XX/XX/XXXX I called direct express about some unauthorized charges on my account and they said that they were cancelling my card and sending me out a new card so I updated my mailing address with them and they charged me a {$4.00} card replacement fee plus {$13.00} expedited mailing fee. I was supposed to receive the new card on XX/XX/XXXX but when I checked with the office on XX/XX/XXXX I discovered that I never received the card. So I contacted direct express again since I didn't receive the new card. They informed me that they would re-issue me another new card had me verify my mailing address which I did and again charged me a {$4.00} replacement card fee and {$13.00} expedited mailing fee. Unfortunately I never received that card either and spent almost an entire day trying to track down the ups driver who delivered the card which finally he came back to my house and informed me that it was delivered to the wrong space number as that's how it was addressed as well as the previous package by the shipper. So again on XX/XX/XXXX I contacted direct express and was really upset and asked them don't they even check and verify that the address is correct when they ask for it? They said they are supposed to yes. They apologized for the inconvenience and corrected the space number and again re-issued another card which again I was charged a {$4.00} replacement card fee and {$13.00} expedited mailing fee but was guaranteed that all charges would be reversed not to worry. I just contacted direct express to find out the status of the charges being reversed and was told that the requests were denied.
10/26/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • GA
  • 30135
Web
MONEY WAS WIRED TO XXXX XXXX ON XX/XX/21 AT XXXX XXXX FOR XXXX XXXX TO PERFORM A REHAB ON MY PROPERTY XXXX XXXX XXXX XXXX LOCATED IN XXXX, MICHIGAN BASED ON HIS SCOP OF WORK.I MADE 2 DIFFERENT WIRE. FOR WIRE TRANSACTION WAS FOR THE AMOUNT OF {$20000.00}. XXXX WAS SUPOSE TO ORDER MATERIAL WITH THE MONEY THAT WAS SEMT TO HIM. DUE TO THE BACK AND FORTH HE WAS NEEDED. MORE MONEY SO HE CAN PAY FOR LABORS AND OTHER ITEMS HE LIED ABOUT.. SO AT THAT TIME MONEY WAS WIRED TO HIM FOR THE SECOND TIME FOR THE AMOUNT OF {$65000.00}. AFTER A MONTH ME AND MY BUSINESS PARTNER XXXX TOOK A TRIP TO XXXX TO LOOK AT THE WORK THAT WAS PERFORMED ON THE XXXX XXXX XXXX XXXX. WHEN WE ARIVED THERE WE NOTICE THAT NO SKILLED WORK THAT WAS STATED FROM XXXX XXXX THAT WILL BE DONE WAS NOT DONE.. THE ONLY ONLY THING THAT WAS DONE WAS WAS REMOVING THE SMALL AMOUNTS OF DEBRIS FROM BUILDING WHICH I COULD HAVE DONE THIS MYSELF WITH MY BUSINESS PARTNER. WE WERE HIGHLY UPSET WITH THIS PERFORMANCE. WE HAVE BEEN EXTREMELY LIED TO. ABOUT EVERYTHING. I REQUESTED FOR XXXX TO SHOW ME RECEIPTS FOR ALL THE MATERIALS HE CLAIMED HE PURCHASED. FOR MY BUILDING AND HE COULD NOT PROVIDE THAT TO ME. ALSO XXXX SAID HE WAS LICENSE BUILDER AND WHEN I REQUEST FOR HIM TO PROVIDE ME HIS BUILDERS LICENSE HE SHOWED ME A FAKE BUILDERS LICENSE HE OR SOMEONE HE KNOWS MAY HAVE CREATED. NEXT THING HE DID ONCE I HAVE EXPOSED HIM ABOUT EVERYTHING HE HAS LIED ABOUT WAS STOP COMMUNICATING WITH ME AND MY BUSINESS PARTNER. HE STOP ANSWERING MY CALLS, TEXT MESSAGES AND EVERYTHING. XXXX XXXX WITH XXXX XXXX XXXX, XXXX HAS DEFRAUDED ME AND MY BUSINESS PARTNER XXXX.
03/02/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28173
Web
On XX/XX/2018 I purchased ( XXXX XXXX ) from a website called XXXX and after not receiving my tracking number for the order after a day and half I called my bank to file a complaint concerning this issue. I order from online pretty frequently and Ive never waited over 24 hrs to receive a tracking number so it raised suspicion to me and so after going back to the website and calling the customer service number and me being forwarded to the voicemail 5 times I called my bank immediately to have the stop the payment. They told me NO wait until a week before I file a complaint or dispute but I keep urging and telling them this didnt seem right because again I order online all the time and Ive never had this issue with a seller before. I told them I wanted my money back because I tried to tell them that the website was fraud they kept telling me to wait and after three weeks they finally listened to me and started an investigation at this time Im disappointed and upset because thats {$99.00} Im out of and that couldve been stopped if they wouldve listened to me before. I want them to release my {$99.00} to my account. Ive tried calling several times to get it back they dont seem anxious enough about getting my money and is telling me that it could take 120 days Im not waiting that long then they told me I may not get my money at all but thats not fair because I called them in time enough to have it stopped they wouldnt listen. I told the Supervisor to check in XXXX when I called because they supposed to keep records and notes and recordings of every single call and that wasnt done. Im very upset
05/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • CA
  • 92307
Web
On XX/XX/2020, an unauthorized, fraudulent check for {$1900.00} was deposited into my Comerica checking account, by another person without my knowledge or consent in violation of California Penal Code Section 476a, and 18 USC 1344. I filed Police Report # XXXX, with the XXXX Police Department in XXXX XXXX, CA, and provided evidence of fraud being used by the other person, I also reported it to Comerica within a timely manner as soon I noticed my account being negative. The Comerica Representative investigating my claim of Fraud has improperly determined that I am liable to pay the bank back for the other person committing fraud without my consent, knowledge or authorization. That decision was made in violation of the EFTA, 15 USC 1693g, and other consumer Federal Fraud protection statutes and regulations. I asked a Comerica Representative what fraud protections do they offer and was told they will investigate. I was not provided any explanation of the investigation nor any instructions on how to dispute the liability of another person 's fraud. Now Comerica has reported to Chexsystems and debt collection I owe the bank {$1300.00} but the other person accessed my username and password for investment purposes. As a person who makes stock investments, it is common for online investors to provide username and password info to investment institutions and personnel. I have provided that info to other institutions for investment purposes and they didn't deposit a fraudulent check, but one person did without my authorization, so I should not be liable for criminal act of another person.
02/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 230XX
Web
I misplaced my XXXX XXXX card I continuously called XXXX XXXX for three days and got no answer. I even tried to send an email to the company asking them to cancel my card and still no response. Finally I reached them on the third day, up until the third day my money was still on the card. At that time I had only XXXX left on the card that previously had XXXX on it. I was furious I called the police to get to the bottom of this and was given a police report number which I sent to the company along with the disputes of transactions on my cord. I later received a letter in the mail from XXXX XXXX saying no fraudulent activities had been done on this card. I couldn't believe it. What happen was my grandchildren ages XXXX and XXXX was playing XXXX on the telephone that I previously used to place an order on and the last 4 numbers to my card was still on the phone. The kids used those four number to log into the game and every time they hit the coin on the game it charged my debit card. Not knowing they was using my money on XXXX XXXX. I called XXXX and they was willing to word with me but XXXX XXXX refused to give me the information needed for XXXX to stop payment. This is a card that is used for my XXXX grandson and I would never authorize kids to use it to play games, that is just out of the question and I don't know anything about those games. I have custody of XXXX grandchildren and all monies received is for the car of the children. I can't find the police report number but I sent it with the report to XXXX XXXX. I can get it later from the police department and send it later.
11/13/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • XXXXX
Web
I requested copies of all my statements and disputes filed. None have been approved despite the fact I XXXX documents to provide proof of my claim. It has been over XXXX in disputes and kone have been resolved. I had a problem with ide tity theft. I was unaware that my benefits had been paid as of XX/XX/2022. Maybe earlier than that. I did not receive my card until XX/XX/2022 and due to my XXXX I did not see what was happening. I am XXXX XXXX and since finding out have learned my lesson. My XXXX XXXX we're either skinned or directly taken out of my account but direct express denied any accounts bring linked to mine. Social security has a different set of details that reflect the amounts bring paid out. However, more than {$250.00} we're being refuced on a monthly basis. Every time I have called I have been detoured and the XXXX never gets resolved. I would like for direct express to recount every vebegit amount XXXX and refund my disputed amounts. In XXXX, there was $ XXXX taken out of my account. I disputed and filed a police report. This dispute was too denied. This isn't the only financial institution that has been affected by the identity theft. As a whole, it has caused me great and significant hardship. I would appreciate it if this gets resolved promptly. XXXX has passed and I am close to fing a civil harassment lawsuit because if situations like this. In which I have been blamed for JEOPARDIZED for something I have konostt of. Because of every agency and my financial institutions not completing, I am now XXXX. And unable to pay my rent. I need my funds XXXX
08/13/2019 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 76132
Web
On XX/XX/2019 I went through the drive threw at the Comerica banking center location at XXXX XXXX XXXX XXXX Texas to pay a overdraft amount of XXXX dollars, the lobby was closed so I went to the drive threw the teller declined to take my payment said I have to come inside the lobby to complete the transaction the branch manager is XXXX XXXX ( XXXX ) XXXX, so I was instructed to wait until the next business day so I did.the following day I went to the Comerica banking center location XXXX XXXX in XXXX XXXX texas XXXX XXXX is a personal banker at this location she took my payment of XXXX dollars and my account had a XXXX balance I kept getting overdraft fees because Ms XXXX did not comply with company protocol to XXXX debit my account out which left with XXXX dollars of overdraft fees I told that I bank with XXXX now and that effective XX/XX/2019 that no more deposits will be in this account effective XX/XX/2019 .I spoke with call center rep his name was XXXX did not give last name or all of the overdraft items.i spoke today XX/XX/2019 with XXXX XXXX at the XXXX XXXX location she told me that Ms XXXX was supposed to do a debit close out she did not close my account which it stayed active for an additional 60 days after it was supposed to be closed it was finally closed XX/XX/2019 they are going to report me to the credit for overdraft fees they the wanted me, this banking has some deceptive and toxic banking practices I would like a full of this matter and I would like this matter to be considered for arbitration Mrs XXXX XXXX is responsible for this situation.
10/10/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • LA
  • 71220
Web
On XX/XX/XXXX my childs XXXX posted to the card. I paid my light bill. Then 2 days later I tried to purchase something at a store and it declined it. It wasn't but an 8 dollar purchase and I knew I had over XXXX on there. So I called to check the balance and I entered in the last 4 of my card number like it asked. Only this time instead of asking for my pin it asked for my 16 digit card number or social security number. I enter that in and it puts me on hold. And automated voice tells me high call volumes and wait time is over 45 minutes. I wait on hold for an hour and 20 minutes then the phone goes silent and im disconnected. Im raging mad now so I call back. Same scenario, I wait and wait for over an hour and phone goes silent and it hangs up. I have done this every single day, at different hours of the day with this card company Direct Express. I have not yet, after a week, gotten to speak to anyone on the phone. They are holding my money and my info hostage and not giving any of their card holders much info. I have XXXX this issue and its happening to soo many people. Some are being evicted and some are getting lights cut off bc they rely on this money. I'm lucky enough I have some money to back me up but all those others lives tossed upside down because of this company. I'm also sending this to the news crews around here. I have filed a complaint with the XXXX. I can't log into my online account. It says those credentials aren't correct when I know they are. This isn't just an uh oh they get to ignore us all problem. I need answers and I need my money.
03/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 90278
Web Older American
On XX/XX/2022 at XXXX, I received an email alert from my Direct Express debit card stating that they suspected fraudulent activity on my card and to respond Yes or No to a {$200.00} atm cash withdrawal at Comerica Bank XXXX XXXX , CA if I recognized it. I immediately responded NO and the alert stated the that the transaction was declined and my card was deactivated. I was out the country at the time of this fraudulent transaction and the debit card was in my possession the entire time. Upon my return to the states on XXXX XXXX, 2022, I checked my debit account and I realized that the {$200.00} withdrawal was in fact taken out of my account even though the email stated that the transaction was declined. I immediately called Direct Express and informed them of the situation. I was told they would look into it and get back to me. Two days later I was notified that my claim was denied because a physical debit card was present using my pin. Im pretty certain that Direct Express is fully aware of such thing as skimmers out there that fraudulently take peoples money. This is my XXXX money and only source of income. Its not right of them to deny my claim when I was out of the country and did NOT authorize this transaction nor was the card physically present at the ATM because it was with me in XXXX from XX/XX/XXXX to XXXX XXXX,2022. Its no wonder why they are in a legal class action lawsuit given this type of fraud happening with their debit cards. Why cant they check with Comericas ATM surveillance to see if it was me? This is theft and I want my funds returned.
11/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 100XX
Web
I was recently incarcerated from XX/XX/2021 to XX/XX/2021 and upon release I found out that my US Direct Express Card that I had previously lost was used fraudently during the time of my incarceration, immeadiately after release I contacted US Direct Express and notified them. I filed a complaint with a representative and had a form sent to me, it took several attempts because I could not access my account in which I had to do two verification. However on XX/XX/2021 I was able to submit the Dispute Form, my discharge Paperwork proving that I was discharged from the facility and it was successfully faxed to the dispute team on XX/XX/2021 A set of transactions were accepted and a set were declined. The set that were declined exceeded 120 days of being reported. However I was incarcerated and unable to report these. I am very sure there are protections for individuals who are incarcercerated and vicitims of fraud while in jail. I called US direct express early XX/XX/XXXX in the AM. The first representative transffered me to a supervisor, and after waiting 30 minutes I hung up, the wait the second time I called back was 20 mins. The third time I called back I was immeadiately transferred. The supervisor XXXX almost did not want to deal with this issue she said the claim once closed would not be reopened at all. However based on the dates of the transactions it is clear that the transactions were denied based on the 120 reporting dates of the terms and conditions with US Direct Express. Are there any protections for individuals who are incarcerated? Thank you
08/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AR
  • 720XX
Web
I have a Direct Express debit card that my XXXX benefits are automatically deposited to and I purchase things occasionally online with it. In XXXX I purchased a swimsuit with it that I never received and I also had 2 charges that I did not recognize, 1 on XX/XX/2020 for {$12.00} and another on XX/XX/2020 also for {$12.00} both of which I had no idea what they were for so I called them and started a dispute. I did everything that I was supposed to do but for some reason they did not find in my favor and they closed out the dispute leaving me to try to resolve the problems on my own. Well so far I have had no luck contacting the company that I ordered the swimsuit from. I have 2 telephone numbers but neither of them work. And the company that the other 2 charges were from claimed that I joined some VIP membership club with them when I placed an order with their company but when I asked them to provid me with copies of where I agreed to become a member they said they would refund my money. But so far they haven't done so and that was at the XXXX of XXXX. I feel that Direct Express did not do their job when I filed my dispute with them about these charges on my card and they just left it to me to try to resolve them. They told me once closed a dispute that there was nothing else that they could do and that I would have to contact the merchants myself. Now how am I supposed to do that when they have no working telephone numbers andvthey won't answer any of my emails except to tell me that I applied for a membership to their cup club which I did not do.
01/31/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77494
Web
On XXXX last year I received my bonus ( {$1800.00} ) and deposited via mobile bank using the Comerica XXXX ( XX/XX/XXXX ). The deposit failed due to a glitch and decided to use the auto bank in the nearby Comerica office ( XX/XX/XXXX ). Looked in the bank statement from XX/XX/XXXX to XX/XX/XXXX, and certainly the deposit from the mobile app showed on XX/XX/XXXX. Nothing on XX/XX/XXXX. Waisted a month to receive the bank statement from XX/XX/XXXX to XX/XX/XXXX, no duplicated depot is shown. On XX/XX/XXXX, a withdraw shows on my mobile of {$1800.00} with the following description : XXXX XXXX Ref # XXXX XXXX XXXX. Called the bank a couple of times and they said that it was an adjustment. On XXXX XXXX, I received the letter stating that it was an allegedly duplicated deposit. Be aware that is AFTER XXXX called them to dispute the transaction. Furthermore, On XX/XX/XXXX, {$560.00} showed on my bank with the description : XXXX - miscellaneous. Afterwards, a letter came explaining that Comerica Bank was overcharging for Comerica Web Bill Pay fees from XX/XX/XXXX to XX/XX/XXXX. No explanation on what has been charged and furthermore nothing on the bank statements for XXXX years. On the other hand, Comerica Bank charges {$34.00} per overdraft transaction. Without a grace period. I have communicated this to the bank on several occasions, but no answer was given. After almost XXXX years with the same account, I have decided to make a complaint since I certainly believe that Comerica has shown no transparency in their transactions with my account.
04/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MI
  • 482XX
Web Older American
On XX/XX/21 I wrote a check, in the amount of {$1100.00}, to XXXX XXXX for my Mother 's room & board at their facility. The check did process through my bank, which is Comerica Bank, until XX/XX/21. Which is also the day my mother passed. Then on XXXXthe check was cashed again and processed through my bank. This caused an overdraft on my account. I notified my bank of the error. They refunded the money back to my account, and later reversed it out of my account, causing another overdraft. I called XXXX XXXX to try and resolve this issue to no avail. They claimed the didn't cash the check twice. Mind you XXXX XXXX switched accountants during this time period. I have copies of the check that was cashed twice by them through XXXX Bank. I then went to XXXX and asked them to investigate this issue. When I contacted them, after giving ample time for an investigation, I was informed that they could not give me information regarding XXXX XXXX 's account. All I wanted was for them to let me know this check was cashed twice so that I could prove to XXXX XXXX of their error & be refunded my money. I had to close our account with Comerica Bank, because of accumulated banking fees and pay these fees. My Mother has had this account before it became Comerica. I was XXXX yrs old when she opened this joint account, am now XXXX XXXX XXXX and wanted to keep my account. I would appreciate any help the Consumers Finance Protection Bureau can provide in resolving this matter. Attached are copies of Information regarding this issue. Thank you very much, XXXX XXXX.
06/11/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • TX
  • XXXXX
Web
As a XXXX employee on XXXX, the XXXX of XXXX XXXX issues my benefits on a debit card issued through Comerica Bank. My card expiration date was XXXX. I had called Comerica back in XXXX 2015 to see when my new card would be issued. I got a recording that said my card would be expiring soon and that my new card would arrive soon and that if I did not receive it, to notify them. When I had not received it by XXXX XXXX, I called Comerica on XXXX XXXX and the rep told me that the new card had been mailed out on XXXX XXXX, 2015. I told her that I had not received it and she informed me that it needed to be cancelled in case it was lost or stolen. I told her that I needed a valid card to make grocery purchases, etc. She told me that I could have a new card expedited to me in 2 days for a fee of {$13.00} and that my new card would arrive by XXXX on Wednesday, XXXX XXXX. When I did not receive it on XXXX XXXX as promised, I called Comerica back and asked to speak to a supervisor. I informed her that I had paid {$13.00} to have my new card delivered to me by the XXXX and that our XXXX driver always comes around XXXX. She said to be patient because XXXX works XXXX and that it would arrive ( It never did ). She also informed me at that time that my original card was valid through XXXX even though it states on the front that it expires on XXXX. I asked her why I was not given that information on XXXX XXXX when I called so that I would not have to spend {$13.00} to have a card expidited to me. She had no answer. My new card did arrive a day late on XXXX XXXX.
03/14/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • CA
  • 92284
Web
I found out today that there are several fraudulent charges on my XXXX debit card issued by Comerica Bank ( DirectExpress - USDirectExpress.com ). I 've tried multiple times to dispute these, but each time I 've been disconnected. I 've reached the first tier customer service- after giving all my personal info each time - and then they say I have to talk to " Level XXXX '' and they transfer me and then I get disconnected after they transfer me. One time I did reach a level XXXX rep and told her about problem being disconnected and she said it would n't happen again, and sure enough it did. They have the info regarding which charges are fraudulent, but apparently I still need to talk to another dept. anyway - yet I ca n't reach them. They ( the crook ) took all of my XXXX payment which is what my son and I live on and now there is no money left in my account so we are in a desparate situation. I 've also had other issues with this credit card company where they cancelled my card without notifying me and then charged me for a replacement card. I appreciate any help you can offer. Also, uploaded transaction info from bank website which shows XXXX of the fraudulent charges ( apparently there are others that have n't appeared on the website yet. ). The first XXXX charges are fraudulent XXXX XXXX, XXXX XXXX XXXX XXXX and there are also several not shown which are from the XXXX XXXX, CA area ( XXXX. and others ) which are fraudulent as well. The only authorized charges were from the XXXX store and XXXX atm withdrawal - the rest were not authorized.
05/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CA
  • 95695
Web
Please excuse my absence of exact amounts and dates at this moment, however I have a diary with full details of every conversation and date & every amount. My son recently passed away, and I provided all documents needed, however due to the nature of his passing I had to leave town and asked for this to be expedited as the funds were needed for this to happen. Approximately {$20000.00} When working with the estate claim department at direct express, confirmed the receipt of all documents required, as well as XXXX XXXX XXXX 's XXXX XXXX XXXX. Direct express, was dragging their feet & my life became more in danger sitting waiting. After being placed in a safe house briefly, and finding by phone call on a Friday at XXXX by a colleague of the estate claims rep. that I had never been in contact with before, to " give me the message '' they were transferring my money to social security. I stated I do not authorized this transfer as estate administrator for this account. However the person hung up. I've been in contact a few times with direct express overseeing bank or Comerica even speaking with the VP, however when I asked her to pull the calls to prove I didn't agree with this transfer of my funds, she no longer returned my calls. I put in many calls through the customer complaint line, having asked to be sent directly to her as she no longer is answering or returning my calls. This money had been sitting in this account untouched waiting for the me to use for the escape from XXXX. These people are responsible for paying me back and then some
01/17/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • XXXXX
Web
This complaint is about XXXX government benefits card, issued by Comerica bank. I had such a card in XX/XX/XXXX, and I stopped using it for my XXXX XXXX XXXX direct deposit, as I switched to XXXX XXXX. In XX/XX/XXXX I closed my XXXX XXXX account, and contacted XXXX to start again. My previous XXXX account had a balance of XXXX cents, so rather that re-sign me up, they issued a new card. The representative told me they could ship it for free, or charge me {$13.00} for expedited shipping. Since I had already called Social Security and I knew my XX/XX/XXXX XXXX payment was going to be by mail, and paper check, I told her No, I do not need or want expedited shipping. She sent it that way anyway, and my XXXX balance is now -XXXX ( negative, which is the {$13.00} fee minus the XXXX cents that wase in the account. ). I have called Social Security, The U.S. Treasury, XXXX at least 8 times. XXXX submitted a claim, but eventually told me they saw no evidence that I did not ask for expedited shipping. I recorded the call, and have offered that recording to every agency I contacted, and I get NO response. I even went to a local branch of Comerica Bank, on XXXX XXXX in XXXX XXXX, and they advised me to close the card. BUT I AM NOT allowed to close the card, since it has a negative balance!!! I WANT MY {$13.00} back!!! I want someone to listen to this phone call, and hear me explicitly decline expedited shipping!!! I even explained to the representative that there was no point, since I was expecting a paper check in XX/XX/XXXX!!! Please help me!!
05/11/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • FL
  • 335XX
Web
On XXXX XXXX, 2015 after a purchase of {$8.00} at XXXX, I had a {$260.00} ending balance. The following morning, when I attempted to get gas on XXXX XXXX, 2015 ( It was not a funny XXXX Joke ), I discovered the account had a XXXX dollar balance. I immediately contacted Direct Express to no avail. I was told it was being researched and that the card was not FDIC covered ( which is untrue ). I was told they did not have to follow FDIC rules, nor did they have to respond in any certain time frame or replace my money to my card. This situation has been going on over 30 days now, with still no resolution. I have called multiple times a week since this incident happened, with no resolution in sight. I have called the FDIC and have filed a complaint. After this incident on XXXX/XXXX/15, my card was compromised on XX/XX/XXXX-XX/XX/2015 by someone in XXXX XXXX, who XXXX up over {$900.00} in XXXX charges. Direct Express/XXXX refunded my card {$400.00} and is reviewing the FRAUD ( 90 day process ). I filed an FBI report and Police report. I filed all necessary forms requested by Direct Express. However, the company refuses to address the {$260.00} that went missing PRIOR to the XXXX XXXX and XXXX, 2015 FRAUD happening. *** In the process I have received a closing notice for my electricity, due to the fact that the {$260.00} went missing from my account. This card belongs to a XXXX person, with no other means to support themselves. This matter needs immediate resolution! Note : My docs are to large to upload to this complaint.
07/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • XXXXX
Web Older American
I am a US citizen in XXXX. I have made multiple failed attempts over the course of years to change my mailing address for the Comerica Bank Direct Express program. Now my card is expired so I am unable to get a new one unless I can change my mailing address. In about half a dozen attempts to call from XXXX, using the numbers on the back of the card, I have never reached a human being. In an earlier attempt, I was able to reach the automated phone system but was unable to type the information requested fast enough to avoid timing out. In the latest attempt, I got a " number not in service '' message for the international number on the back of the card. I sent a postal express mail letter with my identifying documents, to their address over a month ago, but have received no response. How are people who have difficulty with phones ( like me ), or have calling plans that don't allow for international calls ( like me ) supposed to manage their Direct Express accounts with no other means of contact? If phones are the only allowed means of contact, there should be human operators who answer every call right away. Making contact so difficult smacks of deliberate intent to hold the money. Over two years ago there was a failed ATM transaction that was deducted from My account. I have been unable to report it to initiate a resolution. P.S. I wonder what became of the letter I sent containing the copies of identifying documents ; was it just thrown in the trash leaving the documents for any trash collector to find?
11/05/2020 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Fraud or scam
  • MN
  • 55404
Web
On Friday XX/XX/2020 I reported my Debit Card as lost to U.S. Direct Express. U.S. Direct Express of XXXX XXXX, Texas is the default debit card provider for Social Security Administration benefits. I needed an urgent replacement card so I requested an urgent expedite mailing fee of {$13.00} plus a card replacement fee of {$4.00}. As of XX/XX/2020 no replacement U.S. Direct Express debit card had been sent. I called U.S. Direct Express at XXXX to ask why my replacement card had not been sent correctly. When calling U.S. Direct Express their customer service did not provide me an option to talk to an agent over the phone & they informed me that my replacement card had been sent out on XX/XX/2020 instead of XX/XX/2020 like I had ordered. This is Fraud. I was charged {$13.00} & as of today XX/XX/2020 my replacement U.S. Direct Express has not arrived. This outrageous & very upsetting. My bills for the month are overdue & I face potential late fees or suspensions in service due to the negligence of U. S. Direct Express. I am not happy with U.S. Direct Express. In the past U.S.Senators XXXX XXXX & XXXX XXXX who claim to care about Social Security Administration issues refuse to handle U.S. Direct Express complaints. U.S. Direct Express is unaccountable & misconduct complaints are not effectively handled. Consumer Financial Credit Bureau Please help me & other Social Security Recipients who suffer from U.S. Direct Express complaints like this one. Thank you. Respectfully Submitted, XXXX XXXX XXXX
05/21/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 402XX
Web
On XXXX XXXX ,2017 I noticed an unarthorized transaction was charged to my account for {$300.00} I immediately called direct express to make them aware and find out how did something like this happen the lady looked into the account and seen it was clearly compromised as the undocumented company tried to also take another {$490.00} out as well she canceled my card told me they would investigate and cure the issue I ca n't remember if she told me the investigation process but I know I received a letter about my dispute saying it could tak e 45 to 90 b usiness day 's however in my case I didnt believe it would take that long 45 days came and they put the money back on my account only to snatch it back off I noticed when I went to pay an already overdue bill I figured it was a mistake as I called thinking it could be simply fixed I was then informed that it was a provision credit that was put on there that could be snatched back off with no explanation I was in disbelief as I cried like a baby on how was I going to feed my kid 's and pay my bills the lady who was very rude told me to call local food bank 's which insulted me for the life of me I ca n't understand why must I be made to suffer longer for something that can easily be seen as a hack this card company is horrible and has horrible ratings from the BBB with so many customers who experience the same issue 's I just want my money back and to close my account as I feel un eased violated and I no longer trust them with my finances ple ase help
07/11/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92101
Web
XXXX XXXX $ {$990.00} ( police report made, person arrested and charged ) XXXX XXXX wouldn't and didn't refund my money ... This was my whole check ... Reason. Didn't have enough evidence.. I had nothing ... This whole month. I tried repeatedly reopening dispute. To be denied ... I sent in police report ... They didn't lifted a finger to look into it ... XX/XX/XXXX ATM withdrawal {$500.00} XXXX XXXX card no money dispenced,,, XX/XX/XXXX disputed,, paperwork sent in,, them won't even give profelice credit. XX/XX/XXXX {$990.00} DISAPPEARED. I disputed didn't have XXXX.. I'm tied I live on my check ... I'm on XXXX.. XXXX XXXX XXXX XXXX,, XXXX XXXX issues,, and XXXX survivor,, I'm in a chair,, I've contacted XXXX XXXX on all these,, to customer service it takes hours to get thru to, if you do,, and level two even harder your lucky if you do,, no number r address to these investigators. My x has made it inpossable for me to even get a regular bank account, direct XXXX is a nightmare,, and my money keeps going,, I'm crying still on twice I lost my whole check I had nothing,, but I did the questionnaire they sent me and even went and talked to vendors,, I need help,, please. XXXX XXXX {$500.00} no cash dispenced ATM withdrawal I'm presently in dispute with XXXX XXXX .. someone HELP,, IM LOST TO KNOWLEDGE OF WHAT TO DO.. WHY DOESN'T SOCIAL SECURITY, ,I KNOWING THEY ARE IN KNOWLEDGE OF PEOPLE LOSING WITH XXXX XXXX/COMERICA BANK ISN'T HELPING US,, WHY ARE THEY KEEPING THIS COMPANY,, WHO KEEPS ON TAKING FROM US?
09/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 761XX
Web
My money loaded on my card midnight XX/XX/XXXX. Next morning my card was declined. XXXX had disappeared. I called card company direct express right away. The operator looked up my account, told me an online account had been created using my info to transfer my money to another account. They had also changed my user name to ( updated ). He took my report, sent a a form to fill out. I emailed the form same day and mailed it as well. They canceled my old card and sent me a new one.I recieved a confirmation email that they had recieved my paper work and would complete their investigation in 10 days and they would contact me by XX/XX/XXXX. By mail. On XX/XX/XXXX I called to ask about case. All the operator could tell me is what the computer said .they ruled against me but no details of why. He said he would send disput dept. a letter and I should expect a letter in 5 days detailing the investigation and how they came to that conclusion. I called again XX/XX/XXXX after no letter and was told the same thing. I was also told there was absolutely no other person or number available to me. There is absolutely no way they can say I am liable for this theft. My card was not stolen and I have no need to write down my pin # ( They are not abiding by the federal reserve Reg E. ). PLEASE help. This has caused a real hardship this month, Ive had to ask other people to pay my bills, Ive not been able to get this months prescriptions ( XXXX ) I have no way to get groceries, and more. Can you make them abide by the law?
07/30/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • UT
  • 84118
Web
I receive Social Security monthly. Since I do not have a bank, Social Security recommended the XXXX XXXX card to have the money deposited on. On XX/XX/2018 an ATM withdrawal of {$300.00} plus atm fee of XXXX was deducted from my card at a XXXX in Washington State. I live in Utah. When I contacted XXXX XXXX they said they would review it an add the {$300.00} back on if fraudulent. They sent me a letter determining it was fraudulent, however, instead of adding {$300.00} they deducted an additional {$300.00}! I have called them no less than six times! Each time I was transferred to a supervisor and told to " wait '' as they had no way of taking care of this problem. It would just be taken care of within the system as they had already alerted their other department. I was told this on the XX/XX/XXXX!!! It is now the XX/XX/XXXX. I have no money for food or rent! I then went into the Social Security Office. They told me the money they sent to XXXX XXXX was sent back to them. They also said they would try to resend it. XXXX XXXX said they never returned the money. Social Security said NOT THEIR PROBLEM and to only talk to XXXX XXXX. XXXX XXXX knows nothing about returning the Soc Sec money back to Soc Sec and can not do anything about The now missing {$600.00} ( the initial theft and then the addition XXXX XXXX deduction ). This whole scenario is convoluted and neither companies are willing to speak with each other or help me, so I am appealing to you. Again.. I have no funds available for food or rent!
04/26/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 48161
Web Servicemember
On XX/XX/XXXX I attempted to use my XXXX XXXX ( Social Security XXXX benefit ) card to purchase items at a local supermarket near home in XXXX MI. I was shocked when informed my card was " invalid '', knowing there should have been more than enough money to cover my small purchase. I immediately went online to check the status of the card and discovered things were very wrong. My geographics were changed to a new address at XXXX XXXX XXXX XXXX XXXX GA XXXX on XX/XX/XXXX with new card replacement and expedited shipping fees to the hacker 's address equaling {$17.00}. Then, I discovered on the same day of my attempted shopping trip in MI onXX/XX/XXXX, between XXXX-XXXX there were 4 ATM withdrawals made in the amounts of {$200.00}, {$200.00}, {$200.00}, {$100.00}, and three {$.00} fees at XXXX XXXX XXXX XXXX XXXX XXXX GA. I called XXXX XXXX and notified them of the ID theft, robbery, forgery as the hacker would have had to sign the new card in order to validate it, and tampering with US mail. The hacker 's card was cancelled and a new card is en-route to me. But I have yet again been mandated to pay an additional {$17.00} for this card/shipment. 2 police reports were made to report the crimes in XXXX, MI and XXXX XXXX GA. The SSA admin, XXXX, and Medicare have been notified. All 3 credit bureaus have been placed on fraud alerts with credit freeze. I am highly concerned as I change passwords to my account frequently and do not give out private data, except to those privy-need to know information.
01/15/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CO
  • 80111
Web
XXXX XXXX Debit card # XXXX XXXX XXXX XXXX Exp. XX/XX/XXXX was issued by the Social Security-Treasury Department as part of the electronics payment for XXXX XXXX XXXX. These are monthly benefits in the amount of {$750.00}. XXXX XXXX is manipulating my daily average balance downward for over 3 months now. XXXX XXXX lists XXXX as the consumer assistance call center. However, when you call this direct, you are simply provided with an extensive, generic repeat of options. XXXX XXXX does not allow clients to lodge complaints, to flag and dispute transactions. XXXX XXXX portal also appears to systematically fail clients. I keep having to re-register, with no success. Recently, I received an SSI payment of {$780.00}. I know from simple store expenses that there should be a minimum of {$500.00}. Today I called XXXX XXXX to dispute two charges ( something I have been trying to do for weeks ). I was informed my balance dipped to {$100.00}. It is inexplicable. However, XXXX XXXX will not provide on their automated system, transactions leading up to the balance in question. XXXX XXXX call center simply refused to provide clients with the means to see the daily transactions and balances, and to dispute charges. XXXX XXXX fleeced me last month in a similar MO, and the month prior. XXXX XXXX must provide immediately clients with details about transactions and allow clients to dispute them on the spot. Even the simple act of reporting a card as been compromised is out of the question with XXXX XXXX/
05/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 13045
Web
On XXXX XXXX my direct Express card was hacked by someone posing as an XXXX employee to help with my account. It was done through my phone. As soon as I realized what had happened I called Direct Express to file a fraud complaint. and cancel my card. I was told I could not file a complaint until the charges actually cleared. I called the following day to start my complaint. They said they would send me paperwork and it needed to be returned by XX/XX/21 to get provisional credit. I never got their paperwork until the XXXX so i overnighted everything to them. I got a letter dated XX/XX/21 stating my claim was denied. I have called several times to request supporting documents on how they concluded their investigation. They simply emailed me back all of the documents I originally sent to them.. One woman yelled at me and hung up. I asked about Resolution E protection and they said it didn't apply to them. I called Comerica bank and they said they only supplied the plastic to Direct Express. I have had my SS on Direct Express because I thought it was safe. I have called several times and been put on hold and eventually disconnected. I have cancelled all cards, accounts, etc. I am having my SS sent to my checking account going forward because I am afraid Direct Express will let this happen again. I spoke to XXXX at your company and he was the first person to treat me kindly since this started. I am having trouble attaching documents.I have several but am unable to figure out how to attach them.
06/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IA
  • 52403
Web Servicemember
Direct express/coamerica is where I get my social security benefits and has a contract with the federal government. They are not only completely unprofessional they are operating illegally. I submitted a dispute back in XXXX and followed all the proper procedures as outlined in their online process explanation. One excuse after another they done nothing but push the date up of when the dispute was received by them. Over 90 days later and no resolution to the dispute or no credit has been issued to my card. They have been taking money off my card and no sending the payment to the businesses. This has resulted in me being taken to court by several businesses and facing tons of fines for late fees, disconnect and reconnect fees which quadruples the amount of the dispute. Ive since lost my card and unable to get through to a single person for several months to get the card cancelled and to get the money reimbursed to me. Each time I call I get hung up on and then transferred to the the survey. Also several places have issued me refunds to the card and they have never put a refund back to my card for any of these refunds. I am not able to communicate with this company at all and they have no desire to follow any laws. Im not only requesting them to be responsible for all the charges Ive faced for their unlawful activities Im asking they lose their government contract as they dont know how to follow your policies and companies that break federal laws arent allowed to hold government contracts
09/23/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 90069
Web
I am contacting you regarding a debt collection which has recently been reported on my credit record. I am requesting that both The XXXX XXXX XXXX ( a collection agency ), and Comerica Bank remove this item from collection and from my credit report and all banking records immediately and permanently. I am not responsible for this item, and it stems from a check which was issued in my name by XXXX XXXX in 2017, deposited in my Comerica Bank account, and was returned by XXXX, causing a negative account balance and major financial complications for me, including overdrawn accounts, bounced checks and payments, etc. I paid all associated fees, but after repeated requests, conversations, and consultations with Comericas fraud department, Comerica Bank failed to pursue XXXX and collect the funds. Comerica Bank instead opted to pursue me for an amount which I never received, do not owe, and am not liable to pay. I closed my accounts shortly after the incident, which has been three years, but Comerica Bank created a collection amount on my banking records as well, prohibiting me from opening new accounts at any other financial institution. Both this action, as well as Comerica Banks subsequent sale of the unwarranted debt to a third party is fraudulent, and allowing it to go to collection constitutes harassment and extortion. I ask that the Consumer Financial Protection Bureau assist me in removing this unsubstantiated debt and collection activity by The XXXX XXXX XXXX or any other agency.
08/10/2018 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • MI
  • 48306
Web
We have half a dozen accounts with our local XXXX XXXX branch. We recently received a notice regarding our 10 year-old son 's account ( XXXX XXXX ), saying that the account was closed. His balance of almost {$800.00} was shown as {$0.00} on the statement saying the account was closed. After some investigation we learned that the State of Michigan had absconded with the savings account of our son. When we asked the bank about it, they said that the account was taken by the State of Michigan as " escheated '' funds. I now know that this applies to dormant accounts ; however, we were never notified that the account was in jeopardy by our bank. Worse yet, we are in that bank at least monthly to manage something on one of active accounts. We are not hard to find, and we are most certainly active with the bank. My name is on the account because my son is a minor, and I have other active accounts with the bank. Still, the system and/or XXXX XXXX allowed the state of Michigan to take my son 's money. XXXX XXXX told us that they sometimes inform their customers that this is pending, but that our account didn't meet the threshold to make the list to be notified?!? When we asked why we didn't make the list to be notified, we got no response. No effort was made to contact us - the money just disappeared. I'm now told that it will take a minimum of ( 120 ) days to get the money back. This situation is so far beyond absurd, that I need help ... Sincerely, XXXX XXXX XXXX, Michigan
07/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 787XX
Web Older American, Servicemember
On XX/XX/XXXX which was a Sunday I stopped in XXXX charge {$23.00} on my card I lost my card immediately afterwards. I was not aware of this loss until Monday afternoon the XXXX of XXXX when I called to check my balance I found out my account was cleaned out of all cash. When I went to check for my card to call direct Express my card was gone so I called them and reported it lost or not stolen I knew it was lost. I told them my last transaction would have been at the XXXX for {$23.00} and anything after that would have been a fraudulent charge. So they have sent me a notice saying that there's conflicting reports of what I reported and what they found in their investigation which is ludacris because how can I report anything other than when I lost my card and what my last charge was? They have sent me a notice which I have attached to this complaint showing all the charges for that month off my card I'm only concerned about the ones from XX/XX/XXXX onward except for the one for {$23.00} which was my last charge. I have contacted direct Express trying to get copies of the documents they said I could get in this letter but they never send me a copy I don't know what documents they're talking about. Unless it was for my original claim which I filled out from memory. I lost a considerable amount of money as they're refusing to reimburse me for these fraudulent charges and it's been a financial burden for me cuz this is my social security retirement all the money I get every month.
10/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NC
  • 285XX
Web Older American
I receive my SSA benefits on a Direct Express Mastercard. On XX/XX/2019 fraudulent charges were made totaling {$170.00}. I immediately contacted Direct Express =found out charges where from XXXX XXXXXXXX and XXXX XXXX, which I did not authorize. Card was cancelled and a new one was issued which costs another {$13.00}. Was transferred to the Fraud Dept. Filled out the fraud form and mailed it as I was directed. On XXXX XX/XX/2019 received letter the funds were reissued to my card which they were. Thought everything was fine. On XXXX XX/XX/2019 the {$170.00} was removed from my new issued card. Immediately called the Fraud Dept of Direct Express. Was told that nothing could be done because the investigation was closed and not ruled in my favor. I have never received any information of why these charges were not fraudulent. I requested a number for XXXX XXXX stuff. The number given would not go through. XXXX XXXX XXXX XXXX which wasn't surprising. I also requested to speak to the Fraud investigator who ruled not in my favor. Of course, the agent did not know who it was. I have called repeatedly for days trying to get a rep but now automated message saying my account is not available. To call back at a later date. What I am getting from this is Direct Express or Comerica Bank have no intention of reimbursing my {$170.00} or notifying me of what this XXXX XXXX is. Is there anyway you can help me? How many other elderly I am XXXX, have been ripped off this way? Thank you so much.
02/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32547
Web Servicemember
My name is XXXX XXXX I have been using Direct Express because SSDI demanded. Besideds the our ragious fees i was being charged. I kept card for over 3 yrs. I would just remove all my funds on the XXXX every month to avoid those fees. On XX/XX/XXXX XXXX XXXX before i was goint to head to atm to remove my funds, I discovered my card was not working and reported stolen. This was not done by myself so I immediatly told the company to cancel card. Insteed of completeing my request i wasplacved on hold from XXXX XXXX XXXX - XXXX XXXX XXXX XXXX before speaking to the fraud department, Instead of being helped i was treated as the fraudulant user. I had already had a police officer at my home since while using another phone to call cound that a replacement card was swhipped to an adress i have nevber used 70 miles away on XX/XX/2019 and was recieved and actived XX/XX/XXXX. I requested the adress and store it was used and as well as the officer requested and was denied by your supervisor, The time was now XXXX XXXX i was on land line at XXXX XXXX XXXX XXXX XXXX XXXX with a police officer present and was called a liar becauce every senmt i had tyo my name was removed from account at XX/XX/XXXX.This letter will be my last7 nice attempt after that if this arrangmenmt is not fixed. I i will use every cent of the $ XXXX inheriantance i, rtecieving next year, I have XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX over ur lack of customer service and inhumanity. XXXX XXXX XXXX
08/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89122
Web
XXXX Direct Express has Violated the Consumer Protection Laws which it's Promises to Pledge and to Protect it's Customers!!! Direct Express provides poor online security in terms of Preventing Unauthorized Fraudulent Charges. For example, my XXXX Debit Card has been compromised multiple times. In XXXX XXXX XXXX, my card was compromised 25 times in a one month period for an amount of XXXX. XXXX has done a poor Job in Fund Replacement. Furthermore, there are tens of thousands of customers that have been compromised with identical situations that amounts in the Millions of Dollars ; which Direct Express ignores and looks the other way!! Many of XXXX Debit Card Customers are SA, SSI, SSDI whom do not have or lack the ability to ascertain the help. Their are approximately 5M XXXX Customers ; which XXXX has only One ( 1 ) incoming line. The average wait time 90 min-2 Hours. XXXX does not provide a download dispute form. The XXXX Reps are mainly of XXXX XXXX XXXX XXXX XXXX XXXX the require command of the English Language. When asking XXXX how and why my card has been compromised... XXXX has No Comment!! This Unscrupulous Financial Institution has more Complaints regarding Unauthorized Fraudulent Charges placed on it's customers cards then Any Other Bank or Banks. Still further, XXXX lacks an email address for it's contact with the outside world!! One may as well go swimming in shark infested water prior to having the ability to Contact XXXX through their one and only phone line.
10/19/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 859XX
Web
I informed XXXX XXXX that my debit card had been used fraudulently debiting my account near XXXX in 3 separate transactions to XXXX XXXX on the XXXX and XX/XX/2018. I contacted XXXX XXXX and filed a complaint and subsequently filed a police report. I contacted XXXX XXXX and filed a dispute and promptly faxed over a signed statement and copy of the police report. Complaint filed XX/XX/2018 fax received and added to my file XX/XX/2018. I asked about a provisional credit to pay my rent and avoid fees and eviction and have been told continually that I may get one after the XX/XX/XXXX but that it is not guaranteed in any way. I asked them why federal regulation E didn't apply to my account and my dispute and have been continually told they are not a bank they are a preloaded debit card and provision E doesn't apply to my account and that i may receive this credit sometime in the future. They have been informed of my eviction and loss of my home and I've taken all necessary and reasonable steps to accommodate them. XXXX XXXX is making me a victim a second time and causing me through there refusal to follow federal law to lose my home and possessions as I am literally broke and without transportation and now without a home. Please help, this is wrong and needs to stop, your bank should protect you not revictimize and punish their card holders. I've called level one and level two support five times each day for the last four days to no avail. Please help. Respectfully, XXXX XXXX
01/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MO
  • XXXXX
Web
I have had an Direct Express Card for a very long time. And ; recently, I had put in for a new Card. Its been well over 3 weeks now. And ; I have still not gotten it. My Mom ; and I both ; have been trying to call to get this issue cleared up. But ; when can not get ahold of a live person to talk to involving this issue!!. I am on XXXX, my brother had to my rent this month, I havent been able to buy groceries, or anything for that matter. I dont know, what I would of done without the help and the love of my family. But ; its not their situation. And ; I want my new card!?. I dont know what is going on with these people. But ; I after I get my new card. Im, not going to be using them!?. No more!!. But, I need to get my new card with my money!!. Ive, even texted the President of the Company!?. Left my e-mail address and everything!!. No reply!?. Just ; got online with these people again, and, yes, they can help me, For ; a fee, that is!?!. Now, how do these people, want me to pay them a fee, when they have my card and my money. And ; they arent going to get another dime from me!!. Ive called the U.S. Postal Service ; as well. Just ; keep getting recordings of ; Sorry ; due to the Co/Vid ; we are having lack of staff. And ; then it hangs up on you!!. Something ; is terribly wrong, And ; theyre are So many other People ; talking about this Business!!. And ; how they are having trouble ; as well. Thank you for your time. Please ; let me know what 2 do next?!!. Thank you!!.
11/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 77049
Web Older American
Direct Express, https : //www.usdirectexpress.com/how_it_works.html, is a XXXX for the Social Security Administration ( SSA ). Direct Express is a subsidiary of Comerica Bank, https : //www.comerica.com/about-us/company-overview.html. Direct Express delivers people 's SSA benefits to their Direct Express credit cards from which these customers can spend and receive their SSA benefit money. Direct Express represents to SSA that their credit card is a XXXX XXXX brand and that they abide by all the terms, conditions, and administrative procedures that the XXXX XXXX brand represents. In the course of customers attempting to communicate with Direct Express Customer Service about their existing accounts, some select Direct Express employees are engaged in perpetrating Identity Theft of customers ' confidential information. These select criminal Direct Express employees deploy a mode of operation where they will not allow conversation with the customers about their Direct Express accounts unless the customers provide most unnecessary confidential ID and Asset information, including all Credit Card Numbers, all Account PIN Numbers, specifics on all income sources, Account Numbers and PINs for all bank accounts and financial holdings, and all mailing addresses and phone numbers associated with all financial accounts. These procedures are way outside of XXXX XXXX brand guidelines, and in fact XXXX XXXX itself publishes that such tactics constitute attempts at Identity Theft.
08/27/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 93436
Web Older American
On XX/XX/XXXX I logged into my banking app for Direct Express to check my balance. I noticed some unusual pending charges. I called the bank right away and tried to dispute the charges, but because they were pending I could not open a dispute. They told me they could cancel the card and issue a new one. I received the new card late on XX/XX/XXXX. Between XX/XX/XXXX and XX/XX/XXXX I could not dispute any charges because while waiting for the new card my account was suspended and they could not look up any of my information. I called back on XX/XX/XXXX and opened a dispute on all the charges that had posted even after my card was suspended on XX/XX/XXXX ( XX/XX/XXXX XXXX XXXX XXXX XXXX {$16.00}, XX/XX/XXXX XXXX XXXX XXXX XXXX {$18.00}, XX/XX/XXXX XXXX XXXX XXXX XXXX {$15.00}, XX/XX/XXXX XXXX XXXX {$300.00}, XX/XX/XXXX XXXX XXXX {$50.00}, XX/XX/XXXX XXXX XXXX 's {$9.00} ). They opened a fraud case and sent me a form to fill out. I received the form on Friday XX/XX/XXXX and it stated they needed it back by Wednesday XX/XX/XXXX to continue the investigation. I filled it out and sent it back Priority Express 2 day mail. I received a letter on XX/XX/XXXX stating they finished the investigation and did not find any fraudulent charges and would not reverse the charges back. I have not traveled to XXXX XXXX any time recently. I do not have a XXXX XXXX nor a XXXX XXXXXXXX XXXX anywhere near me. I told them this but they still choose not to consider all the charges fraud.
07/13/2015 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Incorrect/missing disclosures or info
  • CA
  • 904XX
Web
Finances wired to bank account of XXXX XXXX XXXX Comerica Account. This occurred between XXXX XXXX XXXX XXXX, 2015. The finances stolen were wired by attorney XXXX XXXX a representative for XXXX XXXX XXXX XXXX XXXX, Texas. Funds may have been intercepted by an Attorney from XXXX or XXXX XXXX XXXX for a young adult XXXX " XXXX XXXX ". XXXX XXXX is possibly claiming custody over my welfare through fictitious a power of attorney generated by XXXX or XXXX XXXX. I believe these acts have been committed for XXXX XXXX XXXX. who is managing an Probate Estate/Trust for my family which I am beneficiary of. The bank has not personally contacted me regarding the disappearance of these finances and has also denied knowledge of this matter. I believe it was an inside job committed by a banker who knows my social and was monitoring my account activity. Could you please review this matter promptly because my life is now threatened by XXXX members and XXXX XXXX connected with XXXX XXXX associating me with drugs lords within their rank and file. Controlled Substances are secretly controlled here in the states by members of their Agency. XXXX XXXX and XXXX XXXX are both XXXX. Their agency is claiming I am affiliated with XXXX XXXX through the device the XXXX XXXX which resulted in their effort to settle the claim out of court. The finances were wired to me because my social environment is littered with XXXX XXXX XXXX now surrounding me via a XXXX XXXX XXXX. XXXX XXXX XXXX
12/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CA
  • 93551
Web Servicemember
I received an offer from Comerica Bank to apply for a XXXX. When I logged into my account it stated " You don't have any accounts enabled for Comerica '', although I was able to log into my account. I made 3 calls to Comerica to find out what the problem is. CALL 1 : I spoke with XXXX, he asked for my debit card number and the last 4 of my social, and was able to access my account. He told me " your account is in a shuttable status due to inactivity. '' He told me I would need to drive into a local branch ( 50 miles each way ), when I told him I will not drive XXXX XXXX when this can be taken care of over the phone, he told me to call the local branch number from their site after XXXX XXXX CALL 2 : XXXX refused to verify my account with the same information as the previous agent and asked for ( the year I opened the account ) and my checking account number. I provided all the numbers including the routing number. He then told me to drive to the nearest branch XXXX miles away. I asked for a supervisor he refused, I asked 3 more times and was transferred to ( XXXX XXXX, who stated she is a supervisor. She told me " Since you failed the verification you need to call back for another agent. I asked for their corp phone number she refused and told me to call customer service. * They have held the money I have in the account collecting interest for them and refusing to assist. This is FRUAD! How much other customers ' money are they holding collecting interest?
11/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • HI
  • 967XX
Web
I bank with Direct Express because Social Security send my money there. I have had no luck getting them to transfer my money directly to the card that I pay my bills with.they said they could do it but I still couldn't get it done because they couldn't help me. I told him I was having troubles with their automated service. Still no help. I spent hours trying to work with them but they have the worst customer service ever. I went a different route and have my money going directly to a different card now but the Social Security agent told me that a lot of people complain the same complaint. Their automated service hangs up on you and takes you in circles and other strange things. The customer agents are hardly helpful and in fact I actually spent hours getting nothing done and 9 phone calls that's today.. I can't pay my bills with this account and I have to transfer my money to my other debit card. They couldn't help me. A video recorded my last call with them. It was almost an hour long call and I let the supervisor that I finally got know that I had been documenting the entire call and she hung up on me. I was irate and that was why I was recording my whole process. I do have a video but I can't upload it. I just took a screenshot of my phone calls. You can try that number yourself and see how it is. I'm on Social Security and have a XXXX and don't need to be going through this kind of XXXX. Neither does all the other people that get their money the same way.
05/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 77053
Web
I used my direct express debit card at a corner store at the ATM ... the ATM crashed at the end of my transaction and put an error message up ... the money never came out ... ..i told the owner of the store and he checked the machine and said the money was never dispensed ... I told him I KNOW ... but the money was already deducted from my account! He told me to call my bank ... .i then called the police and they advised me to call number on ATM ... ..i immediately did ... .they asked for my card number I gave it ... .they advised me the money was never dispensed ... .i knew that but couldn't understand why it was paid on my account ... i spent the next 3 days trying to get in touch with my bank which was impossible ... i finally got some one and they took my dispute ... .and told me I could get a provisional. Credit after paperwork was received. I thought problem solved ... then I tried to use my card for a simple purchase and it was declined ... i checked my account online and my card had a fraud suspension on it ... .at this time days later I have been unsuccessful contacting my bank ... .they won't answer ... i have been on hold for hours and hours and they won't answer they stole XXXX XXXX dollars from my social security money and they won't take my call ... .during this stressful time financially they took advantage of me ... .ive been ready about direct express on the XXXX website ... .and I'm shocked this fraud is perpetrated on hundreds of people!
08/22/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 762XX
Web
RE : USDirect Express and Comerica Bank On XX/XX/2019 at XXXX XXXX I noticed fraudulent ATM withdrawals on my online account of over {$1400.00}. I had my card in my hands and I was at home during these ATM posts. So the card had been duplicated. I called my bank and reported the fraudulent activity. 2 hours later at the end of my call the employee stated I would receive the stolen funds within two days but at the latest by XX/XX/XXXX if I got the proper documents to her that day. 20 minutes later my attorney faxed all the papers and received fax confirmation. I called XX/XX/XXXX after still having no funds to live off of and hours later was told they had ten business days by a very rude employee. My attorney has faxed two more letters along with information and again had fax confirmation as wells as mailed via USPS. It is now XX/XX/XXXX, I am facing eviction because my money was stolen and the bank is not doing their job or standing by their Liability. My attorney has been trying to call them for days and it says " we are experiencing high call volume '' then hangs up. I am a XXXX XXXX man with no way to feed my family or provide for them and this banking company is not standing by their publications that states " it will be reimbursed within 10 days. '' I have received no documents, emails or phone calls from this bank and its almost impossible to speak to an employee. This company should not be allowed to process any of the federal government 's funds.
02/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 19121
Web
On XX/XX/2022 I detect several withdrawals from my checking account from the company XXXX XXXX XXXX California, XXXX. These withdrawals was not authorized by me. I called Direct Express on XX/XX/2022 and put in a dispute claim with a representative ( claim # XXXX ). She stated she will pass the information to the dispute department and, that I will soon hear from them. I called Direct Express on XX/XX/2022, I spoke with a representative and she stated paper work regarding my dispute will be sent out to my address regarding this matter. On XX/XX/2022 I called Direct Express to notify them I have not heard nor received any paper work pertaining to the issue. I called Direct Express on XX/XX/2022 spoke with a representative, and I was advised to email a letter about the dispute charges to XXXX. The dates and amounts are the following XXXX {$37.00} XXXX {$43.00} XXXX {$18.00} XXXX {$34.00} XXXX {$22.00} XXXX {$22.00} XXXX {$22.00} XXXX {$29.00} XXXX {$27.00} XXXX {$26.00} XXXX {$37.00} XXXX {$24.00} XXXX {$23.00} XXXX {$27.00} XXXX {$26.00} XXXX {$7.00} XXXX {$31.00} XXXX {$30.00} XXXX {$31.00} XXXX {$31.00} XXXX {$31.00} XXXX {$29.00} XXXX {$26.00} On XX/XX/2022 I received mail from Direct Express Fraud Department dated XX/XX/2022 that the investigation has been completed and there weren't any findings of fraud. Upon receiving this letter I called Direct Express again to re-open the claim and I was informed that I couldn't re-open or file a new claim.
10/06/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MN
  • 563XX
Web
had damaged card. ordered new card over phone. no direct assistant attendant available to speak with. happens to me quite often.. especially during an emergency situation. i, order new replacement debit card and recording identifies my address by asking if my XXXX XXXX XXXX is XXXX if i pay {$13.00}, i can receive my new card in 2 days. i agree, and never receive my card. payments need to be paid or late charges accure. card never shows up, because not allowed to express delivery card to any po box . i learned this after nearly two weeks waiting for my card and having nearly no answer by direct express .com banking system to respond 24/7 days a week. no, fuel for transpo to court hearings, many important payments and im expected to always eat the charges? well now i have a new card, worked for a week. and now card is frozen for any further activity.. it cost me {$13.00} for a week of activity.. and i call day and night all hours and no answer, but once and been told my account is with fraud department. so they transfer me and no answer, while waiting for an hour.. no, call back, and still no answer..can you contact them and release the freeze on my card, so i can be able to use it and most likely move to anther bank. card # XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX. thank you most appreciated. and if possible, i would like both card payments returned along with {$500.00} dollars in fees of late charges and punitive damages. thank you once again.
03/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • VA
  • 23607
Web
This is the only card I've ever had that makes it next to impossible to use your card. The only way you can make payments is through using the actual card number and exp date as a credit or debit transaction. That's okay for household utilities, but what about credit cards and other bills? They provide no routing and account number that will allow you to pay other bills. So your options are credit debit transaction or withdraw from an ATM. As XXXX card designed for elderly and XXXX, this is ridiculously inconvenient. They used to offer a direct bank transfer for a small fee though it took 3 to 5 business days to hit the other account, at least it was something. They stopped the service with no warning or explanation over two years ago, but it's still featured on their website and customer service still tells people it's available ( if you manage to reach someone ) and it still lets you start the process, and takes the money out of your XXXX account for a few days just to bounce it back to your card and leave you floundering trying to figure out how to transfer money to a legitimate account each month. XXXX XXXX? Blocked. XXXX XXXX and XXXX? Blocked. XXXX transfer? BLOCKED. And that's on top of the countless complaints of fraud and issues with ATM machines where people get a receipt for a withdrawal but no money. Please! The government needs to find another vendor and shut them down. It shouldn't be so hard to use your own money to pay bills.
06/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • HI
  • 96819
Web Older American
I am a permanently XXXX American who receives social security benefits through COMERICA Bank DIRECT EXPRESS DEBIT CARD PROGRAM. They do not issue monthly statements. I contacted them this year because the IRS told me that I needed to file taxes for XXXX and XXXX if I was to receive a stimulus check. I asked DIRECT EXPRESS to provide me with a total of benefits received over the past two years. What I got was a list in the mail, of every transaction to my account in XXXX Month after month, page after page was charges as small as XXXX and as large as {$100.00}, totaling over {$2600.00}. None of the deductions were authorized by me. Had I not requested deposit information, I would have not known what happened. I don't know how to get those funds back. Customer service for DIRECT EXPRESS read a scripted message that states the time parameters for filing a complaint regarding a charge as being 45-60 days from the posted date of charge. Each charge disputed requires a separate depute form. One month alone has eight pages of incorrect charges, 28 charges per page! Secondly, what can I do to prevent this from happening again? I have never used my DIRECT EXPRESS account for recurrent billing. Is there a way to opt out of these " services '' with DIRECT EXPRESS? The charges are suspicious amounts as little a {$.00} charge to a foreign payee multiple times in a given day. I WOULD LOVE TO SEND YOU COPIES BUT I DON'T KNOW HOW TO UPLOAD THEM.
08/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 224XX
Web
I have been trying for XXXX days straight to contact a live person at Direct Express. I am a XXXX XXXX who receives her social security XXXX on a Direct Express prepaid card every month. It seems ever since I file complaints with your agency before against Direct Express it's as if they are retaliating against me. Cuz whenever I try to call I have to put in my card number and then I am unable to ever get a human being on the phone they just totally disconnect me. I have a question about why I can't transfer money from my account to my XXXX XXXX card so I can use it to do my laundry with. I do not like using my actual Direct Express debit card to do transactions in public places. So I used to be able to transfer money from Direct Express to my XXXX XXXX card and then use my XXXX XXXX card. Ever since the last time I filed a complaint with Consumer financial protection bureau Direct Express has made it impossible for me to transfer anything they've made it impossible for me to get a human being on the phone and they keep hanging up on me. I'm getting tired of the way that they treat me as a customer. They should not be allowed to retaliate against people who have filed complaints against them before. I have other friends who have been able to get right through to Direct Express but when I call and put in my account information it just cuts me off. To me that's unacceptable I have valid account questions and I can not get anybody on the phone.
03/03/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • MS
  • 387XX
Web
My complaint is with Direct Express, the card used by the government to issue Social Security XXXX benefits. On XX/XX/2017, a deposit of {$910.00} was placed on the card. Around XXXX, I checked my balance, only to see {$17.00} available on the card. I made several attempts to call Direct Express. After about 3 hours and multiple attempts ( the call " dropped '' several times while I was holding ), the phone was answered by a customer service rep who informed me that there were several ATM transactions made in XXXX, totaling {$900.00}. There was also a {$2.00} transaction in which the 'card ' was swiped ( also made in XXXX ). I live in Mississippi. I have never been to Florida. I 'm currently in XXXX visiting relatives. I informed them that I did not complete or authorize these transactions and that I was a victim of identity theft. Direct Express canceled my card and will be sending a new card. I asked what I needed to do to get my funds added back to my account. I was told that I would have to wait 3-5 business days to receive the fraud forms in the mail. Once the forms are completed filled out and returned to them, an investigation would be started. In the meantime, I do not have money to pay my bills ( mortgage, water, electric ) or get back home. This is my first time in Maryland and I do not want to ask my relatives for money since I do n't know when/if I will be able to pay them back. This XXXX check is my only source of income.
06/06/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NE
  • 68111
Web Older American
I DISCOVER ON MY BANK STATEMENT, THAT THERE HAS BEEN A NUMBER OF WITHDRAWS THAT ADDED UP TO {$150.00} FROM MY DIRECT EXPRESS DEBIT CARD, FOR XXXX XXXX ACCOUNT THE WITHDRAWS STARTED BACK IN XXXX, I DID HAVE AN ACCOUNT AT THAT TIME FOR MY GRANDSON, THAT LIVE WITH ME, ONCE HE MOVED OUT XX/XX/XXXX XXXX HAS BEEN NO XXXX IN MY HOME, I HAVE CALL TO VERIFY THAT MY XXXX XXXX WAS CANCEL, I DO HAVE DOCUMENTATION FROM XXXX XXXX DEPARTMENT THAT THERE WAS NO ACCOUNT FOR A XXXX XXXX SUBSCRIPTION USING MY DEBIT CARD! I HAVE BEEN CALLING THIS DIRECT EXPRESS FRAUD SERVICES FOR TWO DAYS AROUND THE CLOCK, SITTING HOLDING ON FOR REPRESENTATIVE IN THE LEVEL 2 DEPARTMENT, NO ONE NEVER ANSWER THE PHONE THEN THE OPERATOR SAIDS CALL BACK ANOTHER TIME!! I CALLED ON XX/XX/XXXX XXXX TO DISPUTE THESE CHARGES I DID FILL OUT THE DISPUTE FORM IN A TIMELY MANNER. I RETURN TO THE DIRECT EXPRESS FRAUD UNIT!!! ON XX/XX/XXXX I GOT A LETTER SAYING THAT I DID NOT REPORT THIS IN A TIMELY MANNER! WHICH IS NOT TRUE BECAUSE FROM XX/XX/XXXX UNTIL XXXX I HAVE BEEN SO SICK FIGHTING XXXX XXXX & XXXX AT THE SAME TIME! I WAS NOT ABLE TO TAKE CARE OF MY BILLS!!! DIRECT EXPRESS STOP SENDING MY STATEMENT BECAUSE THEY STARTED TO CHARGE A XXXX CENT FEE FOR MY STATEMENTS! I DO HAVE PROOF, THAT I CALL DIRECT EXPRESS IN XX/XX/XXXX WHEN I NOTICE THIS XXXX DATING ALL THE WAY BACK TO XXXX!!! THIS IS MY MONTHLY XXXX CHECK!!!! I DO -NOT OWN A XXXX! I DO NOT HAVE AN ACCOUNT WITH XXXX XXXX LIVE!!!!!
04/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NC
  • 286XX
Web Older American, Servicemember
I am the XXXX XXXX XXXX XXXX and trying to assist Mr. & Mrs. XXXX in collecting their money from Direct Express. Mr.XXXX is an XXXX year old veteran and has been deemed incompetent by the VA. His wife XXXX has been named his fiduciary. In XX/XX/2011Mr. XXXX began receiving service connection benefits from the VA. He had these funds deposited monthly to a Direct Express Card. Due to his forgetfulness he put the card up and did not tell his wife he was receiving the money. His wife did not realize what was going on until I began to work with them. These benefits have been accruing since XX/XX/2011but XXXX XXXX refuses to give his wife access to the account since she is not on the account. As per their instructions I sent XXXX fiduciary letter, marriage certificate ( wife ), birth certificate ( wife ), NC Drivers License ( wife ), copy of original Direct Express Care and VA payments screens. Direct Express said that was not good enough and hung up..Direct Express requested to speak to Mr. XXXX but he is in a memory facility and deemed incompetent. Direct Express is not willing to help at all!. I even asked how to add his wife to the account and they hung up on me. Any assistance you could give would be helpful. Mr. XXXX desperately needs these funds to pay for his XXXX home care. The VA is unable to assist because the funds were deposited correctly. For additional information you can reach Mrs. XXXX at XXXX
07/31/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MI
  • 48161
Web
On XXXX/XXXX/2017, my daughter and I stopped for fuel and attempted to purchase it with my Direct Express card. The clerk informed us my card was rejected twice. I immediately called to inquire about the card status with Direct Express customer service and was informed of questionable/possible fraudulent charges made to my card from XXXX XXXX XXXX XXXX. I stated that I did not make any such purchase and immediately disputed any such purchases from the XXXX area as I 've never even been to XXXX. The CS representative informed me additional charges in XXXX were attempted and I could dispute those as well. I 'd like to know how actual cash purchases in XXXX were made with my Direct Express card while my card was here with me in America! The card was shredded and a new Direct Express card with a chip was issued by over-night mail. I made a police report. The reporting officer noted the incident on file but did not leave a copy of the fraudulent incidents with us. On XXXX/XXXX/17 I received a letter from Direct Express notifying me that fraudulent card activity could not be detected and the claim is due for closure. Direct Express instructed me to contact them for additional information to complete the investigation. After many attempts to contact Direct Express at level 2 ( which is the Dept which handles the investigations ), I was either disconnected or directed back to the website to verify my account balance.
12/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92570
Web Older American
On XX/XX/22 at about XXXX PST on my way home from dialysis my fanny pack was left on the medical transport XXXX. We contacted the transport company and they denied having the pack. On XX/XX/22 I phoned Direct Express about my card being lost/stolen and I was informed that a debit for {$600.00} was conducted at a market in XXXX ( XXXX miles from my house ) at XXXX. The agent took a claim. The funds were credited to my account. On XX/XX/22 I filed XXXX police reports. One in the city in which my dialysis center is located XXXX XXXX XXXX XXXX XXXX on within my local city XXXX XXXX Department XXXX XXXX XXXX and an incident with XXXX XXXX who refused to issue a number because I reside in another county. Approx 45 days later I learned that the funds were reversed. I contacted the center and was told that the investigator denied the claim and would send me written correspondence. To date I have received no correspondence why my funds were reversed. XX/XX/XXXX and XX/XX/XXXX my social security check was held by the institution. They refuse to provide me any information as to why any of this is taking place until they receive a ID, SS Card and now a birth certificate. I have arranged transportation to the local DMV to get a new ID since the other was in the fanny pack and social security card but Direct Express is now demanding a Birth Certificate. How am I supposed to order a birth certificate with no money?
10/18/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • CA
  • 954XX
Web
On XXXX/XXXX/2015 as soon as my Social Security XXXX Direct Deposit credited to my card, Direct Express suspended my card. I ca n't transfer my income to another bank, make purchases or view transactions online. On XXXX/XXXX/2015 I wrote Direct Express after viewing my XXXX Statement ( postmarked XXXX, had insufficient postage, and arrived XXXX ). The XXXX Statement showed unauthorized charges and credits which I outlined in detail in my letter. Direct Express did n't respond to my letter. On XXXX/XXXX/2015 my XXXX Statement also had unauthorized charges and credits on it so I wrote Direct Express outlining them in detail, some of these came through my account on XXXX, XXXX, XXXX after my XXXX suspension which is n't fair to me. To date, unauthorized credits minus unauthorized charges total a {$4.00} loss from my account. Direct Express charges me XXXX cents per month for the paper statements which are checked by me for suspicious activity as soon as they arrive. I notify Direct Express as soon as I find anything wrong, in detail. Direct Express is holding 3 months of my income. Social Security advised me to contact Direct Express and so I did. I have followed instructions on my monthly statement. I watch the mail for anything from Direct Express, an Error Resolution Form, a replacement card, but they do n't respond. I have no other source of income. My card has been suspended since XXXX/XXXX/2015.
01/20/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • TX
  • 752XX
Web
I attempted to open a corporate account for a business, which I recently purchased in XX/XX/2020. I was met by a personal banker at the Comerica Bank branch, who took my contact information and business name, and told me I would be contacted for an appointment to bring in my business registrations and complete a formal application. A few hours later i was contacted by phone by the banker and was informed that my business account was declined, although I was never given an opportunity to provide the necessary documentation for my business. When I asked what was the reason for the denial, the banker was unable to provide a reason for the decline. At that point, I instisted on speaking with the bank manager for a better explaination. The bank manager contacted me by phone and i explained that I felt racially discriminated against, on account I was declined without ever completing a formal application. Bank manager then asked me " why did youi choose to open an account with Comerica bank '' and followed up with additional quetions, regarding where i live, and other invasive questions. I provided answers to the managers questions, and he stated " there are a lot of red flags ''. I explained it was a new business which is incorporated in Arizona and I am currently opening an office locally within the city. The manager 's response was just to " find another bank '' ... and was unwilling to help.
04/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MN
  • 55118
Web
i filed a dispute on XX/XX/XXXX my account was frozen with XXXX left in it i waited for a new card to show up when it did i went to withdrawl my funds they were gone from my account wich was locked i couldntuse it or access it .tyhey wont even take my phone calls or explain where my money wentnow my stimulus check is due to go in tonight at XXXX im afraid that to will vanisheverything was fine until i called and got thru to someone on the XX/XX/XXXXwhile i was on the phone with them my funds vanished when i asked tobtransfer my funds to another bank i was denyied this isnot the first problem in a rather long ist of problems and illegal action by direct express twords meallowing a chargeback on a frozen account new account numbers that shouldnt have happened .i belive it is malicious and discimination on there part.i think someone needs criminal charges asnd i deserve mrenumeration for my losses due to there illegal behaviour i am also filing a report with the ag office of minnesota directexpressis responsible for XXXX of my money being taken from my account ive tryed calling there phone system hangs up my calls i have no recourse im on XXXX and cant take this kind of a loss. whatever you can do to help me please do help me. thank you .XXXX XXXX i belive this coverd most of it but the 30 hrs i spent on hold tryingto unfreeze my accountlasttime oi belive minimum wage is fair for my 30hrs on hold.
12/02/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • NM
  • 87108
Web
The following reprinted advertisement is a lie. I have not been able to contact any direct express customer service agent over the phone. The mobile app and the web site are not adequate to address my concerns. A high call volume is no excuse for not being able to get through to a customer service agent or being hung up on. This is outrageous and my money is being stolen. By the time this letter arrives and is processed how much money will be taken out of my account? This has always been an issue with Direct Express for all the years I have had the card. NOT using the card does not resolve the issue. I am having an issue with unauthorized withdraws from : XXXX XXXX XXXX XXXX XXXX d/b/a XXXX # XXXX XXXX XXXX XXXX XXXX XXXX NM XXXX XXXX XXXX XXXX Already have a Direct Express card? For all questions related to the Direct Express card, cardholders should call : Customer Service XXXX Customer service is available 24/7 We handle calls related to : Reporting lost or stolen cards Balance inquiries PIN changes Transaction history requests Registering a complaint about a card issue Questions about card usage Questions about international card usage You can also write to us at : Direct Express, Payment Processing Services. XXXX XXXX XXXX XXXX XXXX, TX XXXX What good is this ad if you can not get thru. Plus you don't get a routing number and you can not update anything with out a customer service rep.
06/19/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33147
Web Older American
On XXXX, {$250.00} was taken out of my direct express account, I didnt notice it until XXXX when I checked my account to pay a bill, I called direct express , put a claim in, and a lady called and said her name is XXXX XXXX and that she was the navigator on my complaint! After researching, XXXX called me and asked do I know anyone at XXXX XXXX. Here in XXXX Florida. And I told her that it shouldnt be no other address connected to my account, I asked her what was going on, she said she couldnt not tell me, I said you mean this is my account and you cant tell me whats wrong. After XXXX did some more research, she gave me a check number, and said in 5, to 7 days I will receive my money back. The check number, XXXX, after two weeks, I called back no one seems to know where my money is, I have talked to so many people, I was told to called coamerica bank, they are the owner of direct express debit card. I called and talked to XXXX, she told me that my local branch requested the money and put a code XXXX, which was untrue, I went to social security office, and they didnt request anything, I had an appointment. If anything social security would have said something then, called direct express back, it is so much to this that I cant put everything on here, XXXX XXXX and my granddaughter is helping me I dont know too much about this on line thing, please help me get my money back, XXXX XXXX .
06/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 937XX
Web Older American
My SS XXXX is deposited in my government issued XXXX acct on the XXXX of each month. I went to the ATM on the XXXX of XXXX to withdraw my rent & discovered a charge of {$120.00} that I never made had made me short to pay my rent! I called US Direct Express to report the unauthorized charge & in the time it took to get them on the phone another charge of {$120.00} was also charged to my card. The bank told be the merchant who charged then was " XXXX XXXX XXXX XXXX '' at XXXX. I called the number and it was not a company & there is no such business listed anywhere on the internet! The bank told me I had to wait 3-4 days until the theft was complete & the thieves had been paid my money to file a dispute on the charges. This is so wrong! The bank is trusted with my government benefits & this is the only income I have since my XXXX diagnosis last summer & {$250.00} really truly hurts me & my family. It has made it so I am unable to pay my rent! XXXX & homeless because my benefits are being stolen & the bank is allowing it to happen. This banks consumer dispute process is non existent & doubt they approve any at all as they just claim they never received any paperwork back from the consumer & close the file. This needs to change! If a consumer notifies the bank of a blatant fraudulent charge/outright theft occurring & the bank processes the charges anyway then they should be held liable.
04/16/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • RI
  • 029XX
Web
On XX/XX/2019, I received my monthly SSI deposit to my Direct Express debit card. I happened to be up around midnight and saw the deposit appear. A few minutes later I saw mysterious charges being made which I will outline below. P.S. I live in Rhode Island and was no where near Florida : XX/XX/2019 Deposit from SSA - {$2300.00} -- -- -- -- Fraudulent withdrawals and purchases : XX/XX/2019 XXXX XXXX FL - ATM {$1000.00}, XX/XX/2019 XXXX XXXX FL - ATM {$500.00}, XX/XX/2019 XXXX XXXX FL - ATM {$.00}, XX/XX/2019 XXXX XXXX FL - ATM {$23.00}, XX/XX/2019 XXXX XXXX FL - ATM {$.00}, XX/XX/2019 XXXX, XXXX, FL {$500.00}, XX/XX/2019 XXXX, XXXX, FL {$360.00}, XX/XX/2019 XXXX XXXX FL - ATM {$80.00}, XX/XX/2019 XXXX XXXX XXXX FL {$3.00}, There are no other purchases/withdrawals made in Florida as I closed the card IMMEDIATELY upon watching the account get drained. All other charges on my card are mine. I just noticed the XX/XX/XXXXcharges - apparently, whomever did this made these purchases a few minutes prior to the XX/XX/2019 monthly deposit. I have NEVER given my card or card number to anyone in FL. I don't know anyone!! These charges are so clearly fraudulent and it is extremely upsetting that this situation remains unresolved. I've had to take a loan from my bank to pay my rent, my bills, food, etc. SSI is my only income. I have XXXX XXXX and am unable to work. I pray this can be resolved.
05/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 160XX
Web
On XX/XX/2020, the debit card company, Direct Express, which handles my SSA funds, allowed a fraudulent charge to pass through them. I reported this to the company that day and ordered a new debit card. They, and I, had to wait 5 business days for the " pending '' status to close ( keep in mind the $ was already removed ), at a total of {$310.00}. The company which withdrew the $ is called XXXX and is located in XXXX, XXXX. The debit card transaction line is ridiculous. Hold for usually hours, and usually get hung up on 'accidentally '. On XX/XX/2020 they closed it and the $ was redeposited. On XX/XX/XXXX, however, they allowed the same company to do the same thing with my old debit card # and took the $ from the new. They refuse to give me their address to write a hardcopy letter to them for myself as directed by many sites regarding fraudulent debit card activity and which would also allow me to file a complaint with law enforcement. It's now XX/XX/XXXX. They told me on the XXXX that now I must file a report with them and that they were sending out a time-sensitive packet that I must complete and said that it would arrive within 3-5 days. It has not arrived and this information they 'need ' is due in days. I do not know who to turn to and I honestly need this $ returned. I can't even buy my medication or any necessity at present because of this fiasco. Can you please help me?
02/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MO
  • 641XX
Web Servicemember
On XX/XX/2020 my SSI was deposited onto my Directr Express Card at XXXX XXXX at XXXX XXXX all the cash was withdrawn at a bank ATM in XXXX XXXX Illinois for a total of {$780.00}. Problem is I had the card in my possession in XXXX XXXX Missouri at my residence at the date and time. I discovewred the theft at XXXX. on XX/XX/2020 and reported the theft immediately to Direct Express. I then faxed a statement to them to help expedite the claim and to get my money back which is federally insured, I was told it would take 10 business days to recieve a free replacement card or I would have to pay {$13.00} for an expedited card which I would recieve in 2 business days which I reluctantkly opted for, since I need my money immediately. Then they told me that the money could take up to 90 days to be reinstated on the new card. I filed a police report with the XXXX XXXX Police for identity theft and also contacted the XXXX XXXX Ill Police to report the incident. I try calling Direct Express and never get anyone on the phone to find out when my claim will be processed and to give them the police report number. I need my money ASAP and I cant figure out why if this happened at my bank the money would be replaced in a day and I would not be charged for an expedited card either. I am the victim yet they are victyimizing me a second time please help. My direct express claim number is XXXX
09/12/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 91406
Web
Theyve been taking money from my account without my knowledge. This has happened several times. Once I caught on, I complained to Direct Express and got the runaround. Placed on hold for XXXX hours. Requested a paper copy of my statement TWICE, never received it. I finally was able to file a dispute. It took XXXX weeks for them to investigate. Finally got my money back. After tons of anxiety, stress, and sleepless nights, I was relieved to have my much needed money back. Im unemployed due to my illness and that fixed income isnt much and I have a family so every dollar counts. The moment I finally felt relieved, I checked my account and to my surprise, they took the money I just fought for back. I did everything they asked. I provided confirmation numbers, contacted everyone, sent documentation and I won, so how can they take back the money without telling me? Once I called again SEVERAL times, then they informed me that the decision was made to take back the money. They blamed the merchant but they provided confirmation so it wasnt the merchant it was DIRECT EXPRESS. Theyve done this several times. Im losing trust, Im afraid to use cards now, my XXXX is at an all time high, Im having sleepless nights AGAIN, Im unable to handle business due to lack of funds and stressing over being robbed of my money from a card company that I trusted. I still havent gotten my money back.
04/06/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • GA
  • 314XX
Web Servicemember
I got a new debit card a week ago. I've called the number on the " sticky '' on the card to activate it many times now. I get a recording stating that my card has been mailed and delivered - no option to activate. After trying 3 phone numbers trying to get a human I'm told ( by recording ) that there's a longer than average hold time. Soon after this they disconnect. I understand limitations due to COVID. However this has happened a few times before COVID even hitting XXXX. I call for days ( in the past ) and wind up getting a human at about XXXX XXXX. Also, my wife banks with XXXX. They have humans manning the phones. Why not US Direct Express? I got paid on XX/XX/2020 and have been trying to rectify this over and over on a daily basis. I filed a complaint with the XXXX. They determined that it was a valid complaint and forwarded the complaint to US Direct Express but they allow 30 days for a resolution. I can not wait that long. I'm not a litigious person. I've never sued anyone. If I could speak a person at US Direct Express I would assure them that they could count on a law suit. Their actions ( or lack of ) are reprehensible. COVID DOES matter to me! I have over {$1300.00} in that account but am unable to buy food, medications and necessary sundry items. I can't pay rent or anything else. It strikes me that it would be a good thing to be able to eat this month.
06/21/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • NC
  • 27612
Web
My mother died on XX/XX/XXXX. She had a Living Trust account at Comerica Bank, originally set up at the XXXX XXXX, XXXX, MI branch. After extensive and repeated efforts to try and close the account, and get the several XXXX dollars back, I finally was successful, almost 2 years later, on XX/XX/XXXX. On this date, I received a check for the total amount in the account with a letter stating the following, " Dear Mrs. XXXX, Enclosed please find the check for closing the reference account ending in XXXX. Per the instructions of our legal department, the cashier check is payable to XXXX XXXX XXXX Living Trust. Sincerely, XXXX XXXX. Much to my shock and dismay, on XX/XX/XXXX, I received a letter from the Comerica Bank stating that my mother 's account was overdrawn and must be immediately returned to a positive balance. I was charged {$48.00} with a date of XX/XX/XXXX ( more than a month after I received the check and the letter letting me know that the account was closed ). I made several attempts to contact Comerica Bank, with no success. My objective in filing this complaint is to make sure that the record is clear that the account is closed and that no fee is charged and in no way should this reflect on my credit as I am trustee of my mother 's estate. Furthermore, Comerica should work on its process and consumer engagement, as this was a very unsatisfactory experience.
05/15/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • MI
  • 48382
Web
Comerica Webbanking service has said it is Undergoing Maintenance since I attempted to use it around XXXX XX/XX/XXXX and is still down as of XXXX XX/XX/XXXX. They have provided no update as to when we can expect to gain access again, what the reason/cause is, and if this was planned or unplanned. All customers seem to be affected from the numerous users reporting the same issue on XXXX. Comerica put a XXXX XXXX post XX/XX/XXXX on XXXX, with no mention of the problem and has failed to respond to the numerous replies on their post complaining about it. There is nothing on there site or any information available on this anywhere. In addition, calling their phone line to check balance yields the same result, saying balances are unavailable. Nearly everyone in the country has a majority of the bill payments and scheduled withdrawals around the XXXX and XXXX of every month. It is now the XXXX and I have had no access or availability to my current funds to know if I have the balance needed to cover for these scheduled payments. As someone who makes several daily withdrawals and deposits of all sizes, with several bank accounts that I transfer funds between. This issue could easily put me into overdraft or into loop of reversals adding up to hundreds of fees. This is affecting me critically and lack of information from Comerica has been totally irresponsible and damaging.
06/08/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 28806
Web
I am XXXX and can not call. I was overcharged ( double charged ) {$11.00} by XXXX on X/X/17 at XXXX when I purchased minutes online for my cell phone. XXXX charged me twice for a single purchase. I contacted XXXX via their chat option on their website. I was told that they can not reverse the charge online and that I would have to call to get the charge reversed. The nice lady at the XXXX XXXX tried to make the call for me but XXXX just kept adding 30 minutes wait time to speak to anyone and she did not have time to keep holding. Because I am XXXX and do not have XXXX XXXX nor a land line I could not call Direct Express to get them to reverse the charge so I wrote a letter as their web home page says you can do. I enclosed a copy of my printout of the chat conversation with the XXXX people as well as a printout of my Direct Express account that shows the double charge. I included all of the information the website says they will need to resolve the matter. I sent the letter and proof of the double charge to Direct Express on XX/XX/XXXX and again at the end of XXXX. The charge has not been reversed and I have not heard anything from Direct Express about the matter. Please help me get my money back. It is not much but when you live on XXXX and have to choose between food and medicine each month, {$11.00} makes a big difference. I am attaching proof to this complaint.
08/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • TX
  • 77044
Web Servicemember
On XX/XX/2022, I entered Comerica Bank, located in XXXX, Texas with all of the pertinent required credentials to open a business checking account. I presented to the banker my EIN Documentation, XXXX Documentation ( Filed in XXXX XXXX ), and my unexpired photo identification ( Texas ID ). I explained to the banker, my XXXX is in the name of XXXX versus the EIN in the name of XXXX XXXX. It was at that time I explained to her I am in the process of incorporating and the name of the company will be registered as XXXXXXXX XXXX XXXX XXXX. Assuming everything was okay, I signed documentation for the newly opened account. If there was a problem at that time the banker was in possession of my identification, to include company documentation, and was privy to my social security number, could have easily utilized my SSN rather than the EIN to establish the account. On XX/XX/2022, I received a phone call informing me the account was closed, with no adequate explanation given. I was told, my identity could not be verified, then I was told there was problem verifying my company, and still Comerica have yet to provide me with an adequate explanation as to why I was denied the opportunity to open a business account. I cant help but feel that my XXXX may played a part in how I was treated, which brings into question, how people of XXXX are treated at Comerica Bank.
09/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30040
Web Older American, Servicemember
My XXXX XXXX XXXX on XX/XX/2021. She had been receiving Social Security payment into her Direct Express debit card issued to her through SS. When she XXXX, I notified SS to let them know so they would not issue any more payments to her debit card ( I did not want to have to return the money ). Direct Express closed her account which had apox. {$1200.00} in the account. Because SS issues payment for the previous month, none of that money had to be returned to SS. In XX/XX/2021, I sent a letter to Direct Express asking for the balance her Direct Express sent me a letter XX/XX/2021 stating there were no funds in the account to be disbursed to me and just referred me to SS. I contacted SS about the funds, and they said they did not show any funds being returned. They did not offer to call Direct Express to settle this problem. After several back and forth calls to both Direct Express and SS, I never have gotten any information where the money went or when it was taken out of the Direct Express account. I am attaching the last letter ( sent by reg. mail ) to Direct Express summarizing my demands for information concerning the missing funds. I NEVER GOT A REPLY. There is no way funds can be taken out of a bank account without a complete XXXX XXXX of where they went, time or date. Please help me resolve this money that was due my XXXX and our family.
12/15/2015 Yes
  • Credit card
  • Billing disputes
  • OH
  • 456XX
Web Servicemember
Hello I have social security XXXX I 'm a XXXX veteran, social security deals with XXXX XXXX card through comerica bank, money is direct deposited. Money has disappeared from account several times have filed XXXX disputes and have over 12 hours on phone with banks employees. I have several lies on recording they told me I was hacked. I 'm missing over XXXX dollars now on XXXX Friday my account was drained I called and made them aware it was n't me and comerica bank supervisor said I had to wait and let it be stolen then file a dispute. Another employee stated that the manager was to lazy to stop payment. The bank refuses to send me statements from day one. They refuse to allow me to file a dispute. The internet says that comerica bank was hacked and wo n't tell costumers. This is an inside job as every card they issue me is stole from before I even use it. They have put XXXX dollars back on my card and want me to go away. I want a full investigation into my account and the bank they are responsible for my money being stolen and refuse to help me. This is grand larceny and committed over several states so FBI matter also, I live in Ohio card was used all over united states on XXXX Friday. While on the phone with company my money was stolen. If I close account and switch banks I will never recover money they will only talk to costumers. Help me please.
11/04/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • TX
  • 75240
Web
I have been contacting Comerica Bank for the past 3-4 weeks attempting to close my bank account. Initially on XX/XX/2021 I called to close the account after having paid it to a XXXX balance. I was advised the account could not closed because that payment was still pending. I was advised once it cleared the account would be closed. I informed them Id like the account block from further charges because it had been compromised at which time they informed me they was not possible but they didnt see any upcoming/pending transactions. On XX/XX/2021 I logged back in to find the account still open and negative for approximately {$120.00}. I immediately called and was placed on hold while the previous call and account notes were reviewed. The representative returned and advised she was completing a form to have the account closed and that management had approved the reversal of the funds. She stayed the account would be closed in 24-48 hrs. It is now XX/XX/2021 and the account remains open and has now been assessed Extended Overdraft fees and has a negative balance of {$130.00}. They are now advising that the account cant be closed and Im responsible for the fees. Theyve also indicated they will research the matter more. Im fearful this issue is not going to be resolved, I will be held liable for the fees, and my credit will be impacted. Please assist!
02/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • WA
  • 98604
Web
An unexpected transaction debited my account on XX/XX/XXXX and caused my account to overdraft. Luckily, I had payment into the account the next day which covered the overdraft. I never received a notice that my account would be charged a fee or that it overdrafted. They have my email, phone number, and address. I logged in on XX/XX/XXXX to online banking and no fee had been charged to the account. I then initiated a transfer from Comerica from an external bank for most of my remaining balance. On XX/XX/XXXX I received a letter that my account had charged a {$34.00} fee for overdrafting. I logged on and found that they did in fact charge me an overdraft fee after hours on XX/XX/XXXX which lead to my next withdrawal to also overdraft. I immediately sent a secure message explaining the situation and requesting my overdrafts be waived, deposited a check to cover the overdraft amount, and initiated an ACH transfer into the account. Comerica took 2 business days to process my check which lead to them charging 3 {$6.00} fees for my account staying overdraft until my ACH transfer arrived. Comerica had disabled my XXXXXXXX ability for being unable to verify my identity and I do not currently have an atm or debit card. There was no way for me to bring my account to positive and avoid those fees. Comerica responded that they do not waive overdraft fees.
10/27/2015 Yes
  • Credit card
  • Transaction issue
  • CA
  • 92104
Web
A LITTLE OVER A YEAR AGO ON XXXX XXXX, 2014 I NOTICED A CHARGE I DID N'T KNOW WHERE IT WAS TO SO I CALLED ( XXXX ) & ASKED THEM WHY HAD THEY BEEN CHARGING ME THEY ASKED MY INFO THE LAST XXXX OF CARD CHARGED I TOLD THEM THEY COULD N'T FIND ANYTHING THEY SAID SEND A PRINT OUT OF CHARGES & THEY WOULD RETURN MY MONEY.. SO I CALLED MY DEBIT CARD PEOPLE ( DIRECT EXPRESS M.C. ) & THEY SAID THEY DO N'T SEND COPIES & TOLD ME TO CLOSE THAT ACCOUNT & THEY 'D SEND ME ANOTHER.. SO I DID THAT & ASKED THEM TO INVESTIGATE A LONG WHILE LATER THEY SAID THEY INVESTIGATED & SAID NO FRAUD COMMITTED. I ARGUED ABOUT IT & THEY HAVE NOTHING ELSE TO SAY ABOUT IT.. ON XX/XX/2014 {$1.00}, oN XXXX XXXX, {$29.00}, XXXX XXXX {$29.00}, XXXX XXXX {$29.00} ON XXXX XXXX {$29.00} & ON XXXX XXXX 2014 ANOTHER {$29.00} WAS TAKEN OUT. I HAVE BAD XXXX & I DO N'T NEED TO HAVE MY CREDIT MONITORED SO TO GET XXXX SERVICES I WOULD NEVER DO. & IF USDIRECTEXPRESS DEBIT CARD WOULD HAVE REALLY INVESTIGATED THEY WOULD HAVE GOTTEN THE REAL.. SO CAN SOME ONE PLEASE GET MY MONEY BACK. A TOTAL OF {$150.00} + THE COST OF A NEW CARD $ XXXX= {$160.00} PLEASE. I 'M ON SSI I 'M XXXX & I CA N'T AFFORD TO BE ROBBED. I 'M ALREADY STRUGGLING AS IT IS. I CONTACTED XXXX ABOUT THIS & THEY WERE OF NO HELP. ONLY TO BAD REVIEW THE COMPANY. I JUST FOUND OUT ABOUT HERE.. SO ANY HELP WILL BE APPRECIATED. THANK YOU
01/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • WA
  • 98003
Web
I received a letter from Direct Express in XX/XX/XXXX saying I would get a new payee benefit card because their processor was changing. XX/XX/XXXX came and I never received the new card. I called XX/XX/XXXX and was told they would send XXXX out within XXXX business days. XX/XX/XXXX I called back because I still hadn't received a new card only to be told XXXX was never sent out on XX/XX/XXXX. I again was told to wait another XXXX business days for a card. I was also told the XX/XX/XXXX Social Security benefits would be mailed as a paper check from the Social Security XXXX since I wouldn't have the card by then. Well, on XX/XX/XXXX I didn't receive a paper check so I called Social Security who said they sent the monies to Direct Express. I called Direct Express and now couldn't get a live representative. I tried for an entire week and at all times of day only to get a recording that said their phone lines were busy and I would need to call back. Social Security said they had an internal way of sending Direct Express messages and that Direct Express had an agreement with them to call clients within XXXX hours of receiving the message from Social Security. Well, I never got a call even after Social Security sent them messages over several days. This has all caused rent and numerous other bills to be late and meanwhile I still don't have a card.
11/16/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • CA
  • 94536
Web
I received in the mail within the XXXX weeks a XXXX XXXX from Comerica Bank. I called the customer service line on Monday, XX/XX/22 letting them know I had received a debit XXXX from them but did not have an account with Comerica. They said they would look into it and reply back. On Tuesday, XX/XX/22 a representative from the fraud division of Comerica Bank called me back. He checked my address, social security number, drivers license, and birthdate. The following facts were found : XXXX. My address was not correct. The debit card mailed to me had : XXXX XXXX, XXXX XXXX XXXX, XXXX, Texas, XXXX. My correct address is : XXXX XXXX, XXXX XXXX XXXX, XXXX, CA. XXXX. XXXX. My social security number had been hacked. The numbers I gave were not what was on file. XXXX. My birthdate did not match what was on file. XXXX. There was no fraudulent activity on my Ca. Drivers License. They have since closed the account of which I never opened and blocked any further activity related under my identity. The Comerica Representative from the credit card fraud unit recommended I go to FTC.gov which brought me to the Consumer Financial Protection Bureau. He also recommended my to contact my bank and let them know I was a victim of fraudulent activity. I should request the bank to protect my assets I have with them in case of this type of activity.
08/11/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 94306
Web
XX/XX/XXXX Dear Sir Mam : Went to my banking institution yesterday afternoon. Was told that after I had entered my bank and started my transaction at the counter that she said that I had to wear a certain type of attire. I was stunned as to there is no law or statutory law that has ever been in place that has any establishment bank or otherwise the right to tell us what to wear or how to dress. She continued harassing me even though I have been to my other locations numerous times and done my banking business in the usual manner. She refused to serve the customer even though I advised her that she is breaking the law. ( California Penal Code 538 ( d ) PC. Also the Non-discrimination Laws in the State of California Civil Code 51. ) There are more statutory laws in CA. Since I was harassed and threatened and refused service at a public place ; I left and said at the door that they are breaking the law and engaging in discrimination of a bank customer. I have also never seen a XXXX man or woman being told they can not enter because of their attire. I am seeking to have them fined according to civil rights violation, Federal Civil rights law ( Title 11, Section 2000 ) and want them notified/contacted and advised that these so called " mandates '', " requirements '' etc. etc. are NOT laws. Please render assistance as soon as possible. Thank you
10/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • CA
  • 92101
Web
XX/XX/2021 Dear sir or madam : The name of the company that I am complaining about is : Direct Express Debit Card ; which is the company connected to the Social Security Administration for disbursing money to its beneficiaries '. This company I believe first thefts large amounts of money from the persons account, and then escapes discussion of these problems by keeping prolonged and tiresome telephone menus and especially, computer systems with impossible log on problems. The simple fact of the matter here is that persons become frustrated and give up trying to get to the result of their problem thus leaving them with the stolen money. Telephone conversation is not a substitute for a printable statement - persons need time to cross match information and go to other places to verify what is claimed by the company. They ( Direct Express ) knows that this can not be done by telephone interview. Actually I am not at all able to log on to my account as their inadequate electronic system is such rubbish that a person that follows all of the steps for logging on as they are supposed to, is still unable to be able to do so, from any computer. As if a person is dialing a wrong number and getting only a busy signal, but does not know that he was given a wrong number. Please help me to get this company in line. Thank you. Sincerely XXXX XXXX
05/21/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 349XX
Web Older American, Servicemember
I called in to complain about two unauthorized charges on my card to the representative on XX/XX/XXXX in which they mailed documents to me to complete. I submitted bank statements from their website with my information of the two charges that I did not authorized. I have also receive a letter that is dated on XX/XX/XXXX stating that " The results of our investigation could not find where an error has occurred. Therefore, no adjustment can be made to your Card account for the amount in question. You may request a copy of the documents which were used to decide the dispute investigation. As I receive this letter I called that same day and was told to write out a complaint in which I did XX/XX/XXXX and faxed it back to them. For they indicated that the information was not sent to them in a timely manner. Now as I indicated that I did comply with XXXX XXXX that I have no control over the US postal services how and when mailed is delivered from their establishment. But, Nevertheless the documents were sent to them in a timely manner. The company that took money from my account on XX/XX/XXXX in the amount of {$260.00} and on XX/XX/XXXX in the amount of XXXX. For this company has taken funds from my account beginning XX/XX/XXXX-XX/XX/XXXX and have no intentions of refunding my monies to me even though I contacted XXXX XXXX about this incident.
11/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 97224
Web
There were 2 fraudulent charges on my card on XX/XX/XXXX for $ XXXX/each from XXXX. I filed a complaint with Direct Express as required along with filing a police report locally and an FBI report online. I canceled the card on XX/XX/XXXX and was charged {$13.00} to expedite new card. On XX/XX/XXXX I was given 2 Provisional Credit Adjustments for $ XXXX/ea. On XX/XX/XXXX a new fraudulent charge by XXXX for {$120.00} was placed on the NEW card. Did all of the same stuff as I did with first fraud less the FBI report. Canceled the card and again paid {$13.00} expedite fee plus a {$4.00} new card fee on XX/XX/XXXX. On XX/XX/XXXX two {$200.00} Provisional Credit Reversals were on my account. On XX/XX/XXXX two Reversal Credits for {$200.00} were applied to my account. On XX/XX/XXXX XXXX Reversal Debits for {$200.00} each were applied to my account and it now sits at - {$400.00}! The XXXX charge is still currently in a provisional credit status for {$120.00} from XX/XX/XXXX. Due to all of this I decided to find a new banking institution and got all of my money out of that account on DirectExpress mastercard. I've been getting the runaround with DirectExpress and their customer service is non-existent it takes forever to get a person and then they can't/wo n't do anything to help. Worst company I've dealt with ... EVER they need to be shut down!
12/24/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • MI
  • 48910
Web
The person who has my money for this investment account is named XXXX XXXX XXXX. this is her XXXX page link. XXXX XXXX XXXXXXXX She promised me a 100 % money back guarantee on my investment. When she deposited my {$18000.00} into XXXX account, I began to make a profit. However, she told me that I would have to borrow another {$100000.00} from my bank in order and give it to her as commission in order for me to have access to the money in my investment account. I have XXXX and I have everything she said on XXXX XXXX and XXXX to show you exactly how she used the name of XXXX and everything else to get me to make this investment with her. All I really want is what she promised. That is a 100 % money back guarantee. I have been asking for my money back for days now. she told me if I go to my bank and borrow {$100000.00} then I can access the withdrawal feature in my account. She is in constant contact with me and thinks that I am going to go to the bank and make the withdrawal. I told her several times that I want my money back. She will not take no for an answer. She just asked me to go to my bank and take out a loan a few minutes ago. This crime is happening right now! My name is XXXX XXXX and my phone number is XXXX XXXX ) XXXX ) Email : XXXX Email 2 : XXXX If you need any evidence please contact me. This crime is active right now.
05/04/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Confusing or missing disclosures
  • NJ
  • 080XX
Web
On XX/XX/23 I made XXXX transfers from my Comerica Direct Express account, to my bank XXXX XXXX or XXXX XXXX One was for {$100.00} and then {$780.00} moments later. Neither transfer has arrived despite posting to my direct Express account yesterday. My $ is lost in space somewhere. I called Direct Express customer service line at least 10 times yesterday and today, and each time the automated system hangs up on you due to " high call volume ''. I finally dug around the internet and contacted a representative from Comerica Bank. They could not provide a trace id for the two transactions. I asked why and was told that the transfer would take 5 business days. Let me assure you, nowhere in their online literature does it say it would take 5 days. In fact, it claims 2 to 3 days. I have NO recourse. There is no trace id and I can not get through to customer service. I contacted their complaint line and made a complaint. I'm told someone will return my call within 72 hours. 72 HOURS. THIS $ $ THAT I TRANSFERRED IS ALL OF MY MONEY. IT IS MY MONTHLY SOCIAL SECURITY DEPOSIT. Now, in addition, my rent e-check bounced. I anticipated having the funds available today. At most tomorrow. Help me. Make them accountable. I am attaching the helpful phone # s I called in order to get an answer since their customer service line DOES NOT answer.
07/17/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • LA
  • 70114
Web Older American
I call direct express at the I Customer service on XX/XX/XXXX between XXXX or XXXX XXXX to block XXXX again. The customer service said she would look at it. She said she couldn't do a block on XXXX. I said XXXX was block before with no problems. While we were talking she was blocking my card and sending me another card without letting me know. I call to talk with two supervisor and they said that social security would have to send my info to them. At this bank has a rule to send a code before talking to me. This lady even send a code to my cell phone or to my email. This was all done without my knowledge. This happen to me before. The frost time it 10 times to get the right person to look in the matter. The second time I call 6 times and no problem solve. I can't do no more than I can because of health. This people told me not to yell I said if it was your money, wouldn't you be upset. The two supervisor I talk to were XXXX and XXXX. This is a very bad bank when a customer service do things without telling me. I want something done on this matter. I am a XXXX old lady living in XXXX trying to survive and keep safe. No I don't drink never don't drugs, don't smoke or gamble. I am a true XXXX lady live in XXXX for 9 years until I ask for help. Now I after deal with this kind bank that let their worker take what money I. Really this bad.
02/28/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • IL
  • 60620
Web
I called into direct express customer service this morning to relay issues I was having with a transaction from XX/XX/XXXX for {$110.00} from XXXX XXXX I was explaining to the merchant that I had already filed A dispute for the transaction and that the problem I was having is that the merchant was still giving me the runaround and telling me that even though I requested a cancellation that they would still continue to charge my credit card up to 60 days pass when they receive my cancellation request and I was trying to call In to see how I can have the merchant block from charging my card. The representative was extremely ghetto and very rude and unprofessional on the phone she had kids playing in the background with the TV on making all kind of noise when I was explaining what I needed with her she got an attitude with me tell me why why dont I just get my money back from the merchant which is redundant because I already told her that I had a dispute already in process because the merchant was refusing to refund me or cancel the services then she kept asking me who the merchant was and what the amount was even though I already told her four or five times at this point when I asked to speak to her supervisor she got a further attitude and rather than transfer me to a supervisor she disconnected the call and transfer me to the survey
10/29/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • TX
  • 76114
Web Older American, Servicemember
I was a victim of hacking and my bank card information was stolen and used on XX/XX/2019 to make charge to these businesses on line with the amounts shown on that date :. XXXX XXXX {$280.00} XXXX XXXX XXXX. XXXX XXXX. XXXX XXXX XXXX. {$62.00} XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX XXXX XXXX XXXX. . XXXX XXXX XXXX. {$49.00} For a total of {$920.00} my figures could be incorrect but they are closer than US Direct Express Bank figures and I recovered {$430.00} on the XXXX of XXXX and that money was put back in my account I tried contacting that bank then but was unable to it seems they have an overload of calls nearly all the time. When I finally got in touch with them on the XXXX I filled a fraud claim and they wrote me back on that date with the attached Statement and on XX/XX/2019 I recieved another statement saying that my money had been refunded and my case was closed. The money they are talking about is not the money they were supposed to get back the money they are talking about is monies that was returned before I ever filled a fraud complaint with them and before I first contacted you people, when i talk to them all they do is make me mad because they lie to me or make me mad enough that I say something they don't like and hang up on me and yes they do lie.
11/04/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 92054
Web Older American
My Mother had an account with Comerica Bank, and she has passed. Comerica sent a check for the balance of {$14000.00} to XXXX XXXX, in California. XXXX XXXX notified Comerica that they located me, and that I, as her son, would be handling the matter. When I called the bank, they would not let me speak with a manager, and only referred me to a probate phone number which you can not speak to a rep, or leave a number, but only refers you to their email address. I sent them numerous emails, including the email thread with XXXX XXXX. Only after a lengthy time they responded stating that I should send them the check, and supporting docs, which I did, and that they would reissue a check in my name. I sent it to them that same day ( XX/XX/XXXX ) via certified mail to their XXXX XXXX XXXX My tracking receipt showed it arrived on XX/XX/XXXX. I then emailed asking that they let me know they received it. I got no response until today XX/XX/XXXX stating that I needed to send them the check, and supporting docs., which I had done that previous week. When I called them, again I was told I could not put me through to a person in charge. I asked that they have someone contact me a.s.a.p. concerning the matter, and gave them my number, but again no response. At this point I am at a loss as to what I can do to resolve this, and have some closure.
12/06/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 763XX
Web
the transaction was on XXXX-18 to XXXX XXXX in the amount of XXXX i called to question this transaction on XXXX-18. i filed a dispute and the paperwork was sent to me to fill out. i recieved the paperwork on XXXX-18 and faxed back the same day. the paper work stated if i returned this no later than 10 business days of the initial call i would receive a provisional credit. i did not receive a provisional credit. i then conducted my own investigation and since i have ordered from walmart.com i asked the to research their records if a transaction in the amount of XXXX was collected on XXXX-18. no the didn't have a collection or transaction. they connected me to XXXX XXXX informing that XXXX XXXX and XXXX were two different merchant. XXXX XXXX did not have anything either because i have never purchased anything from this website. my dispute was temperarily closed waiting for receipt information of the original transaction i dont have a receipt because i havent purchased anything from XXXX grocery. i sent a statement with all this information i had collected 0n XXXX-18. and also mentioned that their were no preauthorizations for this amount and that it should have been declined because their were insuffecient funds to cover the amount of XXXX if XXXX didn't collect this money and XXXX XXXX did not coollect where is my money.
02/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • AZ
  • 86409
Web
On XX/XX/21 between the hours of XXXX and XXXX 21 fraudulent charges totalling to {$710.00} were made to my Direct Express account just hours after my SSI was deposited into the account. When I called Direct Express they could not start a fraud claim but did cancel the card and put in a request for a new one. They refused to stop the charges and also denied making a fraud claim as they were 'pending ' charges on the account and told me to call at XXXX the next morning ( XX/XX/21 ) .Not until XXXX XX/XX/21 was I able to get through their automated system to be allowed to start the process for a fraud claim. From there they said all fraud claims must be disputed through physical mail and that they would likely be mailing out the forms XX/XX/21 and required they received the forms back by XX/XX/21 regardless of the mail likely will not arrive to my address until the same week they expect it back. The representative said it could take up to 100 days to process the dispute and if they proved the fraud charges then I would be reimbursed. This is SSI money for a permanently XXXX adult who is incapable nor allowed to work. The bank offers no way to expedite reimbursement of such funds, no email or online filing option, and their phone service only is available in the middle of the night. This is cruel and unprofessional at best.
11/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MO
  • 641XX
Web
I was approved for XXXX in XXXX from Washington State during this time from XXXX and XXXX Mississippi including XXXX XXXX LA and now XXXX XXXX Missouri I have been trying to contact Direct Express through the automated phone number in regards to filing disputes and receiving bank statements regarding my Federal benefits I have been cut off no response including receiving false documents and unknown amount of prepaid debit cards that are still currently active and my name XXXX XXXX XXXX XXXX and XXXX XXXX and XXXX XXXX has or is still being used to illegally collect Federal benefits through the process of international funds and currency as Direct Express and Comerica Bank have been in the news this year for banking fraud and identity theft issues regarding the elderly and XXXX including VA beneficiaries about their accounts and funds not being available or stolen. I believe that this company should be held accountable for their banking violations if all laws and regulations just in XX/XX/XXXX they were sued by several states for violating banking laws they also are or were using my personal information to attain Federal benefits including using my children 's personal information through fraud and identity theft please investigate as these people or group maybe using this for Tribal benefits and Federal benefits illegally
06/26/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85737
Web
In XXXX I was asked to guarantee a loan for the company I worked for - XXXX XXXX XXXX. The amount was {$44000.00} to guarantee to Comerica Bank. XXXX told me it would only be for a few months. I left the company in XXXX as XXXX brought in new management. I received letters from Comerica that they were going to send my money to unclaimed funds for non-activity. I withdrew {$40000.00}. In XX/XX/XXXX Comerica threatened to sue me if I didn't return the money. I did. In XX/XX/XXXX I received a letter from Comerica stating that XXXX had defaulted on its loan and they were confiscating my {$44000.00}. According to the documents I signed, I was to be notified of any changes or modifications to this loan, as a guarantor. I was never notified of any changes or modifications to the loan that they made with XXXX. As a result I contacted a lawyer and should receive my money, however Comerica is not releasing it and has put a hold on it. I have been corresponding with : XXXX XXXX XXXX, Vice President Comerica Bank, XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX, CA XXXX Email : XXXX ( XXXX ) XXXX Direct ( XXXX ) XXXX Fax They will not release my funds after breaking their fiduciary duty with me and breaking the bank covenants with me. Please help me with this. My phone # is XXXX and email is XXXX. Thank you so much, XXXX XXXX XXXX
08/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 151XX
Web Servicemember
In XX/XX/2021, became informed of fraudulent charges on card... they were charged in XXXX, Maine ( XXXX ), XXXX... all charges came out to over XXXX... I made many inferences to customer service about charges on XXXX XXXX. I can PROVE I never went to any of these places... I requested copies of all charges on account ... agent told me to look over all charges and see if more show up that she is unable to see on computer ... then highlight ALL charges and send documents back to cc company and they would make sure all gets taken care of ... I did everything I was told to do to prove my case... BUT instead of making me whole by replacing my money back in account... The customer service agent informed me she see 's only {$1800.00} showing ... A few week 's later I received a letter, basically saying the businesses who the fraudulent charges, two said they refunded the amounts ( NEVER HAPPENED ) and that my case was found that I made charges... BUT as I said, I CAN PROVE MY CASE -- my passport was EXPIRED before all charges were made ... .AND I DON'T have ANY traveling stamp 's at custom 's. Bank or Credit Card info - Government VA XXXX PAYMENT CARD -- DIRECT EXPRESSXXXX XXXX XXXX XXXX XXXX XXXX PLEASE HELP ME RECOVER THE MONEY WHICH WAS TAKEN FROM MY ACCOUNT, UNLAWFULLY. I appreciate your time... Sincerly, XXXX XXXX
07/02/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MN
  • 55038
Web Older American
I have a debit card with Direct Express that my social security funds are electronically deposited. Direct Express is recommended by the Dept of Treasury. Since XXXX of XXXX, a company called XXXX has been fraudulently withdrawing {$52.00} monthly for an arcade gaming site that I never purchased or authorized. I just became aware of this in XXXX of this year. When I check my account, I do it by phone, and it only gives the amount and date of withdrawal. Because the amount was in line with amounts of my other transactions it went unnoticed. I have contacted the card administrator, Comerica Bank, several times and never heard back. I contacted XXXX, and they just keep telling me they can't help me because I made this purchase, which is not true. I have filed a fraud report with the MN Attorney Generals Office, and they are working on it. I have also filed a fraudulent activity report with Direct Express a week or so ago but I'm not hopeful that they will be of any help based on their customer service so far. Direct Express has had several class action suits filed regarding accounts being hacked, and then I see that the Dept of Treasury just renewed their contract with them in XXXX of this year! My total loss in this mess is {$1700.00}, and a loss I can not afford. Anything you can do would be greatly appreciated
10/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 91606
Web Older American
On Saturday XX/XX/XXXX I went to Comerica bank and deposited XXXX payroll checks from the state of California for back pay earned from XXXXXXXX XXXX XXXX for whom. Monday, XXXX, I called the bank to see if my payroll checks had cleared I was told that I would receive my funds on Tuesday XX/XX/XXXX. I have my XXXX check directly deposited to Comerica Bank and on the XXXX I went there to make a cash deposit so my rent would be paid as my payroll checks had not yet cleared. Well I was there I spoke with the teller who said she left a message on my machine regarding the XXXX payroll checks I informed her it was back pay she said no problem checks will be cleared tomorrow. On Wednesday XX/XX/XXXX still no checks and when I called in the afternoon I got no answers nobody told me what was that. Space space on Thursday XX/XX/XXXX I called and spoke with the fraud department who told me that there was a XXXX hold put on my state of California payroll checks nobody gave me a reason nobody gave me written notice I was not informed. I am now in the red about {$550.00} well they didn't make a XXXX-minute phone call to verify my employment and clear my checks and they're going to charge me an overdraft fee was XXXX XXXX XXXX woman I'm not a bank defrauder this is wrong on every level and Comerica Bank needs to be punished.
12/11/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 97701
Web
On XX/XX/XXXX I went to ATM location at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OR, XXXX. I request withdraw in the amount of {$1000.00} USD from machine. An error message appeared only momentarily and said hardware malfunction error -- your cash has been retracted. The money dispenser never opened and I never received money that I requested yet the ATM still debit my card this entire amount of money leaving me in a desperate financial situation, causing both emotional distress and physical distress, I have not showered in a week, I can't pay bills or even buy simple daily essentials to survive on. Nearly my whole benefit deposit is gone. Ok so first thing I do is go into the bank next day during opening hours. They absolutely do nothing for me, they tell me to go call the number on the back of my debit card and file a dispute ( with ) XXXX XXXX. I go ahead and do so but still over a week later neither XXXXXXXX XXXX nor XXXX XXXX has refunded my account. I call XXXX XXXX daily and there is absolutely no updates for me. I have repeatedly asked for a provisional credit to be applied to my account and they continue to draw this out as long as they can. My claims are not being taken seriously, there is a great deal of lack of urgency as this is not a small amount of money, this is a {$1000.00}. This is not ok.
07/12/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • MN
  • 55075
Web
My complaint is against US Direct Express. I had {$600.00} fraudulently withdrawn from my card on XXXX/XXXX/2016. I noticed the unauthorized transactions on XXXX/XXXX/2016 and contacted direct express @ XXXX XXXX XXXX and notified a rep of the situation. The rep canceled my card and sent me a new one and also sent me a fraud packet to fill out explaining the fraud that occurred. After completing and sending back the required forms weeks passed I had n't heard back from direct express. I called to check status of my dispute and a rep told me my case was closed because there was not enough info to determine if fraud had occurred. They never contacted me or notified of anything. I was then sent a letter from XXXX XXXX in fraud dept. days later with a bank statement explaining to me to circle the fraudulent transactions and return to have my case re opened. I returned the required document immediately and once again I have not heard back from direct express concerning my issue.. I 've tried contacting XXXX XXXX, the lady of the fraud department handling my case, and have got nothing but voicemail. I 've left messages that have been unreturned. It is now XX/XX/XXXX and I 've been {$600.00} short for 5 months, struggling to live with the small income I do have. I beg for help as I do n't know what else to do.
09/02/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • ID
  • 83835
Web
it all started back on XXXX by a company named XXXX XXXX, XXXX, GA. They took out $ XXXXoff my card. and sence then nine different companys have been taking money out of my account, and when you call each one of them all the calls go to the same place even thou they have different numbers. and when i asked them what i bought from them they all say that its a sweepstakes that i intered, which i never authorized them to take any money out. they told me that i called them every time before they took money out, and when i ask to hear those calls they told me that they couldnt do that even thou they took out money 23 times. i reported it to my bank and they did a investigation and they said that i authorized them which i didnt all you have to do is check my phone records and you will see that i never called any of those numbers untill i reported it to my bank so i dont think my bank did a very good job investigation this, for one reason is that it took them after i called them three times to get their report, a month and a half to get the report to me and all it had in it was my monthy statements and the info that i sent them nothing on what they did to come up with their determination on my case. if you need more info let me know and i will be more then glad to send it to you. thank you very much XXXX XXXX
05/05/2023 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • PR
  • 00738
Web Servicemember
I have requested various transfers to my bank account and I have been declined the transfer ; as to their investigation my id were invalid ; therefore the transfers were declined. Starting on XX/XX/2023 until XX/XX/2023 ; I submitted seven transfers for {$200000.00} and all the transfers were declined. After many calls to Customer Service, I was told my ID Drivers License Real Id was invalid. That I needed a USA Id. On XX/XX/2023 ; Isent out an email with my Drivers Lic from PR, XXXX bank notification, voided check showing my owner holder of the account. on XX/XX/XXXX, the XXXX attempt I sent the documentation required. On XX/XX/2023, I sent the front and back of my Military retired ID, SS Card with my complete name, XXXX Consolidated Statement, Drivers LIc., and XXXX XXXX Account Verification . As of today, I have not been able to contact DirectExpress. XX/XX/2023 XXXXXXXX XXXX., I called XX/XX/XXXX ( 7 times ) XX/XX/XXXX ( XXXX times ). The automated system says to call at another time due to high heavy volume. I am pursuing with this complaint because I need someone to assist me and to provide information that is of value for all other disable veterans who might be facing similar situation receiving their money w/Direct express. How can you report a lost card if noone answers ; or address any issue.
10/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • PA
  • 19132
Web Older American
First of all, None of your general descriptions meet my true issue. My Direct Express XXXX ( Comerica Bank ) was hacked for approx XXXX on XX/XX/XXXX and possibly XXXX, 2022. I have filed disputes that they send ticket numbers for but say forms were not received and now I am told that I will not get the provisional credit because paperwork not received ( I sent several times via fax XXXX ) and email provided on forms ... The dept of welfare and Medicaid sent money to my account by the time I knew it was there It was taken from Direct Express card by companies I have no knowledge of ... XXXX plus at 1 company and over XXXX at another plus residual money 's totaling approx amount mentioned, I didn't order or receive merchandise and my card is always in my possession. Please contact if more info is needed. Card company dispute dept is not helping at all. They say they are backed up but then how can you say paperwork wasn't submitted in timely fashion, my initial correspondence was via their dispute dept fax # please assist if possible here as I'm not sure how I can get my money back and no one says how they investigate as looking at my history they should get clues that I didn't hack my own acct. Please help or refer ... XXXX XXXXXXXX XXXX ( Dispute # XXXX ) card last XXXX : XXXX. Social last XXXX : XXXX
04/20/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • FL
  • 32810
Web Older American
I called the phone number listed on my XXXX XXXX XXXX : XXXX minimum six times between late XX/XX/XXXX and XX/XX/XXXX. I tried several ways to get a live rep. One was hit # 3 On my phone-Lost or Stolen. Another was hit 0. Got no one. Recorded message : " We are having a higher volume than usual. Please try to call back later. '' the other : Sorry, We are having technical problems. XXXX XX/XX/XXXX, my XXXX debit card was stolen on a bus at the Downtown XXXX bus station. The thief used that card for five transactions in three places.He/ she spent {$68.00} on my card. Also stolen was my XXXX XXXX XXXX on which direct Social Security payments are loaded automatically each month. That day, I called the direct number to report a card stolen and got no one live to talk to, nor a message giving instructions what to do to cancel the card. After 69 minutes, I got hung up on. This is serious. Not only has the thief probably been using the XXXX XXXX MasterCard, my roommate may also be using it. He does not have the card. He has all the info needed to make purchases online or by phone. In XX/XX/XXXX, I gave him that info to pay a past due phone bill. The only time I got someone live was putting in XXXX. A lady said, " Comerica Bank. '' A rep said Comerica Bank did not handle transactions on XXXX XXXX cards.
02/25/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89081
Web
XX/XX/XXXX my bank account was hacked for {$500.00} my federal benefits bank is connected to XXXX XXXX you need legal unauthorized transaction occurred. I had {$5.00} on my XXXX XXXX account my bank account was linked to XXXX XXXX eye contact XXXX XXXX over the phone they did an internal investigation and discovered It's transaction did not transpire to my phone but from an unknown source they implied that it was my bank responsibility and they were not responsible. My bank inform me that they saw no calls of their error and told me that I was liable for that mistake or transaction I did not authorize {$500.00} to leave my account I did not even have {$500.00} on my XXXX XXXX I do not have on the digital receipt that's on my smartphone that you can not remove any information nothing about {$500.00} entering or leaving my account I also get knowledge to check excuse me XXXX XXXX it crashed and XX/XX/XXXX They were offline for four or five days a nasty for some resolution my bank is going to charge me for that money They asked me to send them G trans transfer paper or the digital print on my phone I don't know how to do that and also a email did occurred that I can't find it recharged came from an unknown source and had an icon of a cell phone When you please help me reserve this issue thank you
12/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89106
Web
On XX/XX/2020. I used the automated phone number Direct Express and ordered one new card because my card ending in " XXXX '' was defective. I paid for the new card to come in 2 business days. The automated voice said my card will remain active until I get a replacement card. I called back to block the defective card ending in " and they cancelled the card but ordered me another card and asked did I want a 2 day shipment. They withdrew another fee for the 2 day shipment. So I am waiting for 2 cards to be delivered in 2 business days. A total of {$30.00}. Now my Direct Express card account is in the - negative now. On Tuesday XXXX, 2020 I talked to a lady who said she was a supervisor which I doubt, named XXXX. XXXX asked me for my personal account password pin information to my website account. I refused and told her this is a against the law to ask a customer for their personal PASSWORD TO Their online Accounts! Direct Express refuses to give my money back from one card fee of {$15.00}. Please help me and get my money back? I don't have money to give away. {$15.00} is a lot of money to me. Please Hopefully Direct Express will do the right thing and give my money back. It's against the law to take money that doesn't belong to you. I have copies of the 2 cards charges. Card holder XXXX XXXX
06/22/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • UT
  • 84119
Web Older American
I lost my direct express card. I called direct express at XXXX. They said for a small fee that would be deducted from my card balance, I would receive my replacement card in 5 to ten days. on the 11 th day I called as had not received it. They said my new card was issued on XX/XX/XXXX. then a support person told me it would be 21 working days. I said if I was told it would be a month I would have taken the option of XXXX XXXX. It has been 36 days, I can not access any of my money or pay any bills. The last thirty calls to them, after giving the requested information, my name, ss #, and DOB, I am either hung up on, disconnected or they say they are transferring me. I have been placed on hold for over 2 hours before hanging up and calling back. The same treatment again, by every single support person that answers. I have asked to speak to a manager, They will transfer me they say, no one ever picks up. there is nothing I can do. they will not answer any questions or say anything to help. just hang up or put me on hold indefinitely. I still have no card, no answers, no money, no help, and no idea what to do or who to complain to. absolutely unprofessional, insulting, condescending contumelious attitude, this has damaged me, cost me money, and hurt my standing with creditors, yet they do nothing.
01/07/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • 94503
Web Servicemember
I applied for a credit card from XXXX XXXX and they checked my credit numerous times I was on hold a few hours with XXXX XXXX XXXX I was not resent my approval also they mailed me over several credit decisions and XXXX XXXX ran my credit while I was on the phone telling them to absolutely not run my credit because my credit was good now its the lowest its ever been they have sent over ten messages, text messages, and mail to me please have them remove all the credit inquiries that were unauthorized and put me on the do not call/ email/ mail any harassment also why was I on hold so long without it ever being answered I no longer want a credit card with XXXX please keep this private. Also I submitted a complaint with the XXXX against direct express Comerica Bank for having been on hold for four hours and after the completion of the call the card was sent to the wrong address they are sending me harassing voicemails, postcards, and rude when I did call for my replacement card. Isnt it protocol for a business to only respond through the XXXX to contact me? I am disputing a flight that was canceled, unauthorized use of my card ( I did include the police report ) and a debit adjustment. I mainly want to know why my dispute was denied before the statue of limitations run out, thank you! XXXX
12/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • IL
  • 60181
Web Older American, Servicemember
On XX/XX/2022 o contacted Direct Express to issue me a new card due to my old card malfunctioning, I tried 3 days prior to contact Direct Express but couldn't get through to a Live person, finally on XXXX XX/XX/2022 I did about XXXX XXXX, I waited two days for delivery on my new card it arrived on XXXX XX/XX/XXXX XXXX when it wouldn't activate I called customer service back and that's when all my problems began, somehow someone got my info my account number, my Social security number, my birthdate, my address along with my IL State id card, I was told on the 6 th of XX/XX/2022 that the new card would arrive in 3 days when I questioned why 3 not 2 I was told due to heavy requests and being around the holidays be patient, when No card arrived I knew I been Scammed, I called customer service immediately and again took me hours to get threw, when o I finally did I was told someone changed my address to XXXX Maryland and had a new debit card sent there and 4 separate ATM withdrawals for a total over {$1600.00} was made from the 9 the of XX/XX/2022 til the 20 the of XXXX I have been issued a total of 7 different ATM Cards of which I can not use due to the FRAUD continuously occuring, Direct Express Customer Service is horrible to deal with and now I'm being treated as if I were the criminal,
08/30/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • WI
  • 53511
Web Older American
My attorneys helped me prepare this complaint. I am an elderly woman who uses Direct Express for my Social Security direct deposits and have a debit card with them. I wanted to dispute certain transactions that I believed were fraudulent due to someone stealing my debit card. I hired attorneys to assist me with disputing fraudulent charges made on my card. Direct Express refused to talk to my attorney and myself at the same time, while we were both on conference call. Direct Express also refused to talk to me when I placed the call on speaker phone, because my attorney was present in the room. Direct Express forced me to dispute the transactions by myself. I was finally able to do so, but it was a difficult process. During the call in which I successfully disputed the transactions, my attorney was present in the room, communicating with me about what to say to the Direct Express representative, what to ask for, etc., by writing the questions down on notebook paper and holding them up to me. My attorneys have told me that they frequently run into this problem with Direct Express on behalf of elderly clients. Forcing elderly individuals to communicate about financial matters and make important financial decisions, without any legal representation, is an unconscionable practice.
09/07/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • MD
  • 20706
Web Older American, Servicemember
My pocket book was stolen at the XXXX XXXX and fell a sleep. When I notice my pocketbook was missing I call a Police Officer to take a stolen report. I report to the Direct Express and they issues another bank card and charges for second bank card. When the Direct Express bank card got here by XXXX mail delivery at XXXX XXXX XXXX, # XXXX, XXXX, Maryland. They Direct Express bank card was placed in a friend truck to keep me from loss this bank card on XXXX/XXXX/2016. I stay in the card until morning and I decided to check on my Direct Express bank account to see if the XXXX benefit check of {$890.00} was desposited. I got a shock of my life that I had a balance of ect. {$270.00} and so cent. I withdrawal the other $ XXXX {$40.00} and {$23.00}. In the began of this bank account was a XXXX and cent for the card send. Yet, I did n't authorized any funds coming out my bank account. This Direct Express bank account was to be closed, not have it posted/or attachment done on this bank card. There were3 unathorzed funds remove without my permission. It has been 20 days of no response on my funds and I experience some hardship on this transaction. XXXX I need some answer to the missing XXXX funds. Direct Express/XXXX XXXX # XXXX. I refund? How long does it take to get your refund back?
07/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94102
Web
I live in XXXX and have continued issues with being able to us my card internationally. They have blocked my card on my pay date atleast XXXX times because they say they have to identify me. It takes days and weeks for them to let me access my card. They give the same excuses over and over again ... saying the card wasnt " XXXX listed '' or set for " international use '', or information was done incorrectly. My situation now is that I lost my card and they will still not unblock my card for 19 days. The first 10 days, they would say it would be XXXX hours, using the excuses I said above. Then 4 supervisors each, said that the information was input incorrectly. Now, I have a new deposit as of XX/XX/2022 and I haven't been able to get through for 4 days. You just get a message, saying they are experiencing a high number of calls and to call back later. I am scared, terrified and suicidal here in XXXX and I cant get any further help from the US and my cat might die because I dont have money to take her to the hospital. Please, please allow me to use my card... I am begging you. I have never had fraud on my account. Please!!!!!!!!!!!!!!!!! Note : I am in XXXX XXXX, XXXX and it did not allow me to put in info correctly. XXXX Va XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX
02/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • WA
  • 98125
Web
Since XXXX I have been locked out of my account so frequently that I don't have the exact dates. Last year it was all summer off and on for a three month period. This time I have been locked out of SSI Direct Express for more than one month. I have been evicted, unable to get my car out of impound, eat, and " daily living '' skills are not applied as my money is more than not frozenby direct express without explanation, notice, orfeaudelent activity. There has been no suspicious activity by myself. I am now rendered homeless. I have not received anything in writing, norhas any investigations taken place. I ask for that information and I am not give an answer. Often documentation I send Direct Express is denied when social security and the department of social services views my identification and tellsmeitisvalid. Social security says that they can no longer help me. I am borrowing money and doing without. Please help me. I amat a total loss as to what ro do andstronglyfeel myrights are being stepped on and that access to my account is not by me, Comerica the bank on emailed my debit card to another address in XXXX XXXX. Please help me regain my rights. They won't allow me to lose my account because they said I can not have my money that legally and rightfully belongs to me.
03/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 91730
Web
My son has been using this card for years with no problems until now. I had used the card XX/XX/2020 and no problems. Went to use it XX/XX/2020 and it didn't work, tried withdrawing funds from it on Wednesday XX/XX/XXXX ATM said they could process the transaction and to contact the financial institution. I have been trying to call for two days and there is no option to check balance or anything you just sit on hold for hours with no answer. Tried logging on to check his account online and it thanks me for requesting a new password and says it sent a link to my email, never received a link to reset the password. Went to Social Security they said there was nothing they could do but are sure Comerica will correct it. Tried calling a different number social security gave me and was told by a customer service supervisor they don't service the cards that start with my number and can not access my account and they are not the same company even though the original representative tried transferring me to the department that did service my card. Im pretty sure the supervisor was lying. My son needs his money. If they locked him out of his account with no access to his money what resolution does he have to get his money back? My son is XXXX years old, I am his payee representative.
03/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 76018
Web
On XXXX the XXXX someone withdrew all funds from this card. I filed a dispute and reissued the funds 15 days later because they issued a card to another address and it wasnt the address that Social Security had on file. On XX/XX/2019 they then issued another card to another person not on the account. I called the company to cancel the card and they told me that it was nothing that they could do but keep reissuing the card and that these people that are fraudulently using this card could continue to call and issue more cards. They are refusing to add alerts to accounts for fraudulent activity. Unfortunately because Social Security has issued benefits for XXXX, I am not able to change banks for my sons account. This bank has no security measure put in place to stop fraudulent activity on XXXX adults funds being placed in there accounts through there card services. It makes me wonder how many XXXX adults are being frauded through this government given program for funds and are not getting their monthly money because they dont know what to do. Also, management was very rude with me when I asked who Investigated them on fraudulent activity with the bank and card services that maybe they should reconsider activity of how a person could order cards for Social Security benefits.
12/10/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30318
Web
On XXXX I ordered a XXXX vinyl garage with foundation kit for {$79.00} from XXXX On XXXX I logged a complaint with Comerica Bank because I received a cheap pair of socks instead of my garage. I researched XXXX on web and found nothing but warnings about this company. Finally I reached XXXX XXXX with XXXX who apologized and said she would correct item by sending new one tracking number XXXX and which courier claims order is lost. The courier ( XXXX ) is a fake website and is XXXX. XXXX then says she checked with courier and yes it is lost on XX/XX/XXXX XXXX promised my refund that I still haven't received. Comerica Bank found XXXX favor stating I received my item I think they believe the delivery of the cheap socks was delivery of my item tracking number XXXX XXXX and not the second supposed attempt to deliver my item number XXXX XXXX. They ignored all my evidence emails to and from XXXX, screenshots of tracking info, etc. I even provided the emails where XXXX agrees my item is lost and that she is refunding my money even though she has not. I'm a XXXX man who has been wronged by XXXX and Comerica Bank. XXXX says on XX/XX/XXXX sorry big sales it will take a while. If you look online hundreds of other customers were done the very same way and never received a refund
09/19/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 314XX
Web Servicemember
On XX/XX/2019 my Direct Express Card was reported fraud use, we have reported the card twice and they said we have a new card on the way. XX/XX/XXXX the card they supposedly closed there was another fraud charge. This is my SSI benefits, I am a veteran I depend on this every month. The Direct Express Customer Service say 's we are working on it. I told them I don't live in California and the charges are from XXXX XXXX XXXX and a College in California. I lost {$700.00} this month and if this continues this will build up. People are complaining about this Company. The hold times are over two hours and at times they will hang up the phone. This is really effecting my way of life I can't depend on this company to handle my Government issued card. I am contacting the Social Security in XXXX, GA to try to get this Government Direct deposit changed. There is a lot of people not receiving there money back. I hope this doesn't happen to me. XXXX try calling you will be on hold for two hours and your problem will never get addressed. I don't understand why the government is not looking into this matter if you could help. We also tried to close the account and they said they have to send paperwork to me meanwhile my card is being charged. I have not be able to get this resolved.
03/07/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PA
  • 15301
Web
XX/XX/XXXX XXXX XXXX allowed XXXX to withdraw XXXX from our card. Contract with XXXX ended in XX/XX/XXXX, all equipment was returned. hadn't, heard from XXXX that we owed them any money from XX/XX/XXXX until XX/XX/XXXX. The XXXX XXXX card used was never a card on file with XXXX, They were not authorized to use this card, they retained the cards info from a time that we used it to pay a bill. XXXX XXXX began an investigation, we submitted our documents showing this was fraudulent charge. XXXX returned our money to us on XX/XX/XXXX. We thought that was the end. XXXX took the money back XX/XX/XXXX and told us the investigation wasn't complete. This money is our total income, XXXX was never authorized to use this card, XXXX concluded the investigation XX/XX/XXXX and we still dont have our money back, not to mention when contacting XXXX, they cant even find us in their system. We didn't dispute the fact that we may owe XXXX money, we disputed the fact that this was not the card on file that XXXX had, they were NEVER AUTHORIZED TO TOUCH THIS CARD! XXXX XXXX is bogus they let anyone use this card and they dont return our money leaving us with no way of feed our kids or pay our bills this month. This is the 2nd time. XXXX still cant find us. XXXX needs to return our money!
11/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • KS
  • 666XX
Web
I get {$1000.00} deposited on the XXXX of every month. XX/XX/2021 - deposit {$1000.00} XXXX- atm withdraw {$200.00} ( authorized ) XXXX- attempted to pay my water bill online and was declined. I called direct express to check balance. Which was approximately {$50.00} So I checked transactions. XX/XX/2021 - atm withdraw ( UNAUTHORIZED ) {$600.00} @ XXXX XXXX atm withdraw ( UNAUTHORIZED ) {$200.00} @ XXXX AFTER discovering the fraudulent transactions I talk to customer service and file a dispute on both transactions. Direct Express mailed me disputed forms ( received forms in mail XX/XX/2021 ) to complete and I was given a fax number ( XXXX ) to return completed paperwork. FAXED BACK TO THEM : XX/XX/2021 XXXX- Filed a police report with XXXX police department . CASE # XXXX I have tried to call EVERYDAY since XXXX and verify that they received my fax and keep getting transfered then on hold for 2-3 hrs. Then hung up on. XXXX- received a letter from Direct Express Stating that my disputes were denied and they were authorized. NO THEY ARE NOT AUTHORIZED. I CALLED THE BANK THE TRANSACTIONS TOOK PLACE AND WAS TOLD THEY COULD NOT ACCESS THE ATM CAMERA HISTORY??? PLEASE HELP! ALL BUT {$200.00} OF MY MONTHLY INCOME WAS TAKEN AND MY BILLS ARE GOING TO COLLECTION
01/05/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • LA
  • 70810
Web Older American
We have over 90 unauthorized chargers on our USDirect Express Social Security debit card statement for a total amount of what appears to be {$730.00} dollars with 59 chargers in XXXX over a 9 day period & 37 chargers in XXXX over 2 days. All of the chargers were made to 9 XXXX accounts. USDirect Express Operator we spoke to says they can not issue any credit for these chargers. Direct Express says that we would have to get XXXX to reverse these chargers. We did fill an unauthorized charge claim with XXXX on there web site, but it was denied. & we have not been able to speak with a live person At this point we are filing a police report to send a copy to US Direct Express to see if this will help keep our claim open. When you have the opportunity to look at the chargers on the Direct Express statement the first thing you will notice is the pattern of dates, times & sites that were chartered. Please let us know what else we can do to recover this money. This is a bad situation for my family as we or on a fixed income but is also for other people. After an internet search trying to find information on the XXXX suites that had ran unauthorized chargers on our card it appears that many people are having the same issue with chargers & XXXX and getting their money back. .
10/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 34609
Web
on XX/XX/2020 a little after XXXX XXXX I got my XXXX payment deposited on my Direct Express card so I went online to pay my XXXX XXXX XXXX which is {$310.00} but when I tried to pay it declined. The major problem I am having is that it is pending longer than 5 days now. I contacted the electric company and they said they do not even see a pending payment on their end even though Direct Express is telling me that its XXXX that needs to accept payment but the electric company says its Direct Express that needs to send the payment. I contacted Direct Express and was on hold over an hour and they seem to be a big joke because they acted like they couldnt hear me which I think is a lie because they heard me when I said I was going to record them and they said I couldnt even though they were recording me. I researched and found out almost everyone across the country is or was having issues with Direct Express. they are not resolving or even trying to resolve my issue. My {$310.00} is literally being with held from me and I am unable to pay my electric and this is my only income being on XXXX so because of Direct Express my electric will be shut off. please help me.They are not putting my {$310.00} back on my card. It is in some kind of limbo and they are keeping my money
10/22/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OR
  • 972XX
Web
I was XXXX from XX/XX/XXXX - XX/XX/XXXX. When I returned home and set up my online account for my US Direct Express debit Mastercard which received nearly {$15000.00} of back payment for social security XXXX payments ( XX/XX/XXXX - XX/XX/XXXX ), I discovered over 136 transactions for restaurants, utiltiies, court fees, legal services, car repairs, car loans, rent, cash withdrawals that were fraudulently made by the person checking my mail at my PO Box . I immediately confronted the person, who admitted to using my card without my permission and promised to pay me back. This was all of the money I have to survive on. When the suspect did not pay me back as agreed, I had to file a police report with the XXXX Police to dispute all of the charges. I also contacted all of large amount creditors who noted their file. On XX/XX/XXXX, US Direct Express unwarrantley denied my dispute and is further victimizing me by not accepting the dispute so that those unauthorized charges can be reversed. I have sent US Direct Express a demand for an explanation, and request to appeal that denial. And, further investigation has determined that a second suspect made unauthorized charges, and I have filed a new dispute for those charges. The amount stolen is approximately {$13000.00}.
10/05/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • IN
  • 471XX
Web
I am XXXXyrs old and I receive social security every month on the XX/XX/XXXX of the month because I have XXXX XXXX I use direct express to receive my money every month an I have used direct express for about 6 yrs or so well this month on XX/XX/2019 I went to pay a bill and my card was declined so I called direct express an it said we are experiencing high call volume please stay on the line or if I was expecting a payment an did not receive it to call my payee witch would be the social security administration everything was fine with them my money was posted like normal. They wanted me to try to get in touch with directexpress I waited for 3 hours on hold just to get hung up on an here it is XX/XX/XXXX an still can't get in touch with directexpress an still no money I depend on that money that is the only income I receive because of my XXXX an I have bills to pay and I think there's definitely something strange happening so I read some other people 's review 's an comments about direct express an some people were saying they got a whole month of their income an could never get it an was getting a lawyer I could never afford a lawyer an this is not right by no means I can't eat or pay my bills I sure hope I can get my social security money soon I have nothing thanks
05/11/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • WA
  • 98661
Web
My name is XXXX XXXX . DOB XXXX ; SSN XXXX . I 've been diagnosed with XXXX XXXX on XXXX XXXX , XXXX , and have been an SSI recipient all my adult life. My mother, XXXX XXXX XXXX , DOB XXXX ; SSN XXXX , has been my rep-payee until I got married to XXXX on XXXX / XXXX / XXXX , and she used to own accounts under my name, in effect stealing my SSI funds. XXXX got me a TRO against her, which later got dismissed. I went to SSA on XXXX XXXX XXXX XXXX , XXXX , OR XXXX , and XXXX XXXX got me a XXXX XXXX XXXX , # XXXX XXXX XXXX XXXX , expiry date XXXX . XXXX got ahold of it and stole my SSI deposit on XXXX / XXXX / XXXX . I had to call for a replacement card. When I called Direct Express to change my address to my current one in XXXX , WA, I was told to fax XXXX pieces of ID to XXXX XXXX . Then I was told that they could n't read it at all. All of the sudden they cleared the account but did NOT update my address. On XXXX XXXX , XXXX , XXXX XXXX stole {$620.00} out of my {$660.00} SSI direct deposit, again. When I called DE they were rude to me, especially a customer service rep named XXXX , and hung up the phone on me when I requested to update my phone number and mailing address.
02/09/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 90019
Web Older American
On XX/XX/2021, a fraudulent withdrawal was made to my Direct Express Deposit account from a cardless ATM machine, located in XXXX XXXX, California. I have followed all the instructions provided by Direct Express to have them return the funds of {$1000.00} to my account, including an extensive answer form, a police report, a statement about the circumstances, etc. It is clear that this is a fraud or identity theft perpetrated on my account. I have given a very consistent statement to Direct Express about this situation. Direct Express claims there are inconsistencies in my report, there are NOT. Direct Express refuses to refund my money and has closed the dispute. I can not reach Direct Express to discuss the situation. They schedule telephone calls to me that they never make. They are perpetrating and participating in a fraud on my account and I can not get any information. They take me around and around in a circle to get this scenario resolved and there is NO XXXX to appeal too or adjudicate the matter. It is a blank wall to try to deal with them. This is a very exasperating and dangerous situation for the consumer, especially a person who relies on Social Security deposits to cover their expenses. Direct Express does this because there seems to be no remedy.
01/27/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89512
Web
This is XXXX XXXX XXXX XXXX XXXX Nevada I am a direct Express card holder. XXXX XXXX direct Express sent my debt card to someone in XXXX Texas. They stole $ XXXX and put my account $ XXXX have not had access to my account and still don't .Direct Express was supposed to send me a card I have not received one. I tried calling direct Express there automated system said you're card has been mailed to XXXX Texas. Direct Express and Social security ha XXXX all my information My card should have not ever went to XXXX Texas. This was there mistake I should not be responsible for there mistake that got my money stolen, put my account $ XXXX my identity stolen. Direct Express is Responsible for this and why should it be put on my. account.They owe me $ XXXX take the, $ XXXX off my account. And there ain't nothing they can do to make it right about getting identity stolen. BUT I SHOULD NOT BE RESPONSIBLE FOR ANY OF THIS WHAT SO EVER THEY MADE THE MISTAKE AND IT WAS AGAINST MY ACCOUNT AND THEY STILL HAVE NOT GOT ME THE OWNER OF THE A CARD. THEY SHOULD HAVE TO CLEAN THERE OWN MESS UP THEY HAVE NOT DONE NOTHING TO CORRECT THIS ITS MADE ME PHYSICALLY SICK I CANT SLEEP. I NEED THIS CORRECTED. IM NOT RESPONSIBLE FOR THERE MISTAKES MY IDENTITY GOT STOLEN. SINCERELY XXXX XXXX
02/09/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • NY
  • 10029
Web Older American
Hello! My name is XXXX XXXX and I put in a complaint with Direct Express where I receive my SSI deposit, in reference to unauthorized transactions on my card. this dispute was entered on XXXX XXXX, XXXX. They were suppose to send me documents to fill out to finalize the dispute. After not receiving them within a months time I called them back. They had to resend the documents for me to fill out to finalize the dispute. Initially they told me it would take up to 45-90 days to complete the investigation. in which should have started from XXXX XXXX, XXXX. After waiting the 90 days and speaking with several representatives assuring me that I would have my money back with 90 days. I called them back today XXXX XXXX, XXXX to find out why I have yet to receive my funds back and they tell me the XXXX starts from XX/XX/XXXX when they received the paper work back and not when I initially entered the dispute. I am a disable person with limited ability and receives only SSI to take care of my daily living. I need my money back and can not now wait another XXXX to catch up on back bills that was paid due to these unauthorized transactions. Can you please help out with this matter? It seems like they are giving me the run around, and is not trying to refund my money.
05/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • XXXXX
Web Older American
. I am a U.S. XXXX, married to a XXXX XXXX and resident in XXXX XXXX for the last 21 years. I receive my Social Security XXXX benefit which is paid into a Direct Express debit Card. My issue is as follows : My card, into which I receive my Social Security payments, expired on XX/XX/XXXX. Since then, I have been trying to obtain a new card without success. The postal service in XXXX XXXX is abysmal, so to date it has not arrived, 7 months later. Therefore, I urgently need the card to be expedited via courier to my residential address. I am XXXX, have XXXX XXXX and unable to easily make my way to a phone. in order to call the Direct Express offices, however I have been able on two occasions, on XX/XX/XXXX and on XX/XX/XXXX to make contact with Direct Express in order to try to obtain a new Direct Express card. However, they seem either unwilling or unable to finalise this. I have sent them copies of various documents to verify my ID and I did receive a case number, XXXX, although their reply states : Dear XXXX / XXXX XXXX XXXX XXXX XXXX We have received your ID submission and at this time we are unable to determine the validation of your account. Please step into the Social Security office for further assistance. Thank you for being a valued cardholder.
07/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 748XX
Web
On XX/XX/2022 I discovered that my Direct Express Debit card was stolen. My XXXX XXXX XXXX were drained from this account fraudulently. I contacted Direct Express immediately and was given a claim number. I also contacted local authorities and filed a police report. Direct Express sent a new debit card but has not sent the dispute paperwork within the time frame promised. I have sent a letter, called multiple times and emailed Direct Express with all of the required information an d Direct Express has yet to refund my money. Direct Express is in violation of regulation E 12 CFR part 1005 by fa iling to refund the money stolen from my account despite following their Terms And Conditions for use of the access device issued to me by them. Direct Expresss customer service and fraud department has been impossible to reach leaving me at a loss not to mention destitute. As I stated in an sworn affidavit of facts to Direct Express, I, XXXX XXXX XXXX swear under penalty of perjury that the above statement is true and factual. I respectfully ask that the CFPB investigate this matter as well as why two other closed accounts that are associated with me still show up on the mobile app and on their website. There should only be one debit card open ending in XXXX.
02/15/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • GA
  • 30340
Web
On XXXX/XXXX/16, my XXXX XXXX benefits in the amount was STOLEN by someone using my personal information. Direct Express changed by address on XXXX/XXXX/16 at XXXX XXXX. to an address in XXXX, XXXX. I 've never been nor lived in XXXX, XXXX. XXXX seperate trips were made to an ATM in XXXX XXXX, XXXX and my account was DRAINED. I 've been back and forth witth Direct Express on NUMEROUS occassions to no avail. XXXX/XXXX/16, I went to SSA and did the XXXX. process required by Direct Express. When I called Direct Express back on XX/XX/1216, they said SSA had n't given them the information. I know that 's not true because the CSR at SSA did it while I was at her window. Direct Express is n't a reputable company to handle people 's SSA benefits. They 're not XXXX accredited, have a F rating and over XXXX complaints on XXXX. Direct Express has a vast history of fraudulent activity regarding SSI and XXXX benefits. I 've filed complaints with the FTC and XXXX of XXXX. I 'm not backing down because this is my money ; money I worked hard for and I want every penny back. Also, I 've been in touch with someone from Comerica Bank. They 're no better than Direct Express. There should be action taken against this company because they are not safeguarding our SSA benefits.
12/12/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 94089
Web
My daughter gets benefits under my XXXX she gets her money put on a direct express card we did not use the card for several months. Somebody charged about {$2700.00} worth of merchandise and online merchants. When I contacted direct express I was told that they would put the funds back on my card within 24 hours and in that time will do an investigation. The funds was never credited to my daughters account. Call charges that were used on the credit card were in Florida and New Jersey. I have never been there or never been out of the state of California. I was sent out some form of papers I filled them out sent them back and a month later received a letter saying that there was no fraud on my account. When I called the fraud department of direct express I was told that the case was closed and there was no fraudulent activity. I asked to reopen the case they said no they said they would send me some papers on how they determined it was fraud the only thing they sent me back was the papers I filled out that I sent to them to open the fraud case.Ive tried many different resources as such as contacting the merchants they said I need to contact direct express Ive had no luck and Im out of resources I have all my paperwork all my letters all the work Ive done.
02/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CO
  • 802XX
Web Older American, Servicemember
1. XXXX charged my DirectExpress account for {$99.00} XXXX XXXX, XXXX and when I complained, XXXX promised a refund and said refunded. Then they recharged card again on XXXX XXXX, XXXX. I tried to do a dispute with Direct Express and could get no help. They just canceled the card and mailing a new card but not fixing the problem. Direct Express says they are open 24/7 but consumers get nobody to help. Tried to dispute 2 transactions and nobody answered when Direct Express cancel3d and ordered new card 2. XXXX XXXX XXXX sold a policy over the phone to me in XXXX XXXX. I am XXXX and deaf on phone. They charged me on Direct Express a monthly bill of XXXX which I immediately tried to cancel with XXXX XXXX XXXX and Direct Express. I am being billed again by both Direct Express monthly and can not stop it because nobody from Direct Express is accessible to dispute and XXXX XXXX XXXX is inaccessible. I am on XXXX, XXXX, XXXX State of Colorado long-term XXXX and can not afford private life insurance. I was confused by the agent, did not understand because of my deafness. This billing from XXXX XXXX XXXX needs to stop and a refund issued regarding a policy number XXXX immediately to me based upon XXXX XXXX XXXX defrauding an XXXX XXXX XXXX female. Thank you
02/26/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IN
  • 46219
Web
A thief has intruded on my XXXX XXXX card twice and stole out of both times, second time recognized me at a store after he had charges filed for stealing my card then the money off card ilived on XXXX XXXX in XXXX indiana XXXX area wen card then was changed to another addy then funds were removed. inever knew about fraud thru alerts or anything till i called to find out where disabilities monies didnt get placex on card on day was supposed to be deposited. Come to find out they tried to gather and change all my mailing info and then passwords. This was possible as they stole mine and spouses id 's and social sec cards and birth certificates. The only thing didnt have was pin numbers. But as the theft happened the second month i found out the pin was somehow bypassed. XXXX XXXX tho has police report from XXXX district of the Impd fraud unit. XXXX XXXX took longer then the 90 days allotted and then wen i called quickly sent letter after my inquiry that no fraud took place to avoid admitting they had no security that a person intruded and changed my account. They never investigated and then i lost home and bills sky rocketed as i cldnt pay bills like i did every month. I never got my money back so basically they robbed me a third and fourth times.
10/13/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NV
  • 89103
Web
I filled a complaint with you previously this month on them sending my XXXX XXXX XXXX for my XXXX XXXX son to me via XXXX and the XXXX person just left card on my door step and card was stolen with all my son 's benefits on it for this month so I cancelled that card ending in XXXX and received a replacement card only to find out all my son benefits were gone so i submitted my paperwork to the company with in the 10 day time frame only to find out the sent my XXXX to a assigned advocate that i have tried numerous times to no avail to reach about this then today XX/XX/2023 when it woud be last day to give me provisional credit they have closed my case and found against me i don't see how they can come to this conclusion when on my paperwork i clearly submitted that XXXX was taken from me then the agent tells me that i filled claim for XXXX i told them i don't know where you got that number from i put in writing XXXX so i dont understand how this is being investigated properly I feel the company rushed to judgement and never considered that they are wrong for not having someone sign for my card as it's important to customers to know that when they deduct money from us for this faster service that we will be safe knowing our benefit wont get stolen
06/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WA
  • XXXXX
Web
Direct express it is constant. I got a brand new card. The only place I used it was at XXXX for cash back. The card charged me XXXX dollars saying from XXXX XXXX XXXX. I never bought anything from XXXX next I was talking to a friend I said I was thinking about getting the XXXX company to drive my daughter here for her safety the charge came on my card. it is a constant thing. Also direct express altered my statements and my balances are incorrect XXXX On XX/XX/XXXX they froze my account I begged for 10 days for them to unfreeze it they required me to send documents when I couldn't because of the pandemic social security tried talking to them that did not work.. I was forced to beg at the grocery store plarking lot and the customer service person said I can eat after the pandemic in a few months. they then turned my card on and 6 hours later blocked it again. They said I didn't update my email and phone but I did and had been receiving my emails to my new address. in the end I was forced to disclose my court papers and my XXXX kit information for them to allow me access to my account to buy food and medication at the time my foot was XXXX. I begged everyday for 10 days.I know it is because I made a complaint about a bank and they have tarcked me
10/24/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • SC
  • 293XX
Web
i am my brothers payee for his social security benefits i applied for a replacment card in XX/XX/2019 they gave me a hassil and said i need to send my social security card and goverment id for me and my brother which i did and i never heard back from them so i called agin and they gave me the run around and wanting me to send my information agin i said know because now im getting scam emails from direct express which they said they dont sent emails but told me to email my information i went to XXXX sc socail security office and the agent called direct express and they gave her the run around and finally told her the card will be in my mail box in 7-10 days it never came so i called to XXXX again they were rude which they always are so i called XXXX sc social security office and they said its nothing they can do need to call XXXX sc so i called the federal social security at XXXX and explained my situation so the agent called direct express he had me on three way direct express agent was rude and said they cant send the card or give out any information tome with him on the phone so i called back and they tried to get me to send my information agin i said no this a scam then they claim they sent the card and its been used which i never gotten
09/22/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 14225
Web Older American
THIS IS REGARDING DIRECTEXPRESS.com the website and the call center. The US Treasury uses this card for people on SSI or Social Security. 1, The website asks individuals to " register to log in '' when you do your are CONSISTENTLY told " error '' then you do it over and over and it's the same message. 2. They claim to have a phone number for " hearing impaired '' ... NO ONE EVER ANSWERS 3. When you call for help it is IMPOSSIBLE to get an agent to help you..even for a lost or stolen card. 4. If you do get through you hold sometimes for 35 minutes ... after a long wait a recording comes on that says ... .. '' we are experiencing high call volume..please call backi '' THIS IS AFTER HOLDING FOREVER 5. There are elderly and XXXX XXXX people that have trouble getting help with the card or their benefits not being on the card. I help an XXXX year old male who is a XXXX XXXX and XXXX XXXX XXXX ... I can't count how many times we waited and waited. THE US TREASURY DEPT NEEDS TO DO SOMETHING ABOUT THESE CARDS THAT ARE ISSUED. What good are they if you can't get Customer Service. The Treasury needs more than one card service for all the elderly and XXXX PLUS there should be enough employees hired to service the Direct Express cards for recipients.
09/04/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MA
  • 02151
Web
I receive my SSI benefits on a XXXX XXXX Master Card ( this is the card Social Security suggests ). On XX/XX/2018 {$1700.00} was wire transferred off my card. I contacted XXXX XXXX XXXX Fraud Dept and they had me fill out a questionnaire and cancelled my card to start an investigation. I was told {$1700.00} was wire transferred off my card. A new card was issued. On XX/XX/2018 I was contacted that {$1000.00} was put back on my card. When I asked why the original amount of {$1700.00} was not put back, no one could answer me. I immediately went to withdraw my money but could not. I called XXXX XXXX again and was told {$1000.00} was wire transferred off my card. Again, XXXX XXXX cancelled my card and had me fill out another questionnaire. I have repeatedly asked XXXX XXXX to mail me a check for the {$1700.00} which they refuse to do. They said they will start another investigation for {$700.00}. I asked why it keeps going down and again, no one seems to know. I explained that there are over 150 complaints against XXXX XXXX for money being wire or bank transferred from their cards. I reiterated that there is apparently a huge issue with my account and would like a check mailed. XXXX XXXX refuses to send a check. I am still without my {$1700.00}
12/24/2015 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CA
  • 92107
Web
On XXXX/XXXX/2015, I was charged an overdraft fee while my checking account was positive - {$35.00} EOD on XXXX/XXXX/2015, according to my transaction register on the bank 's website. According to the overdraft notice, the fee was cause by insufficient funds for transactions on XXXX/XXXX/2015. The overdraft notice which was provided included several transactions which did not occur on XX/XX/XXXX, per my account 's transaction register. In fact, XXXX of the transactions occurred after my account had been replenished with additional funds on XXXX/XXXX/2015, bringing me above the previously indicated {$35.00}. I went to the branch to attempt to resolve this banking error and spoke with the assistant banking center manager on-site, XXXX XXXX. He insisted that there was no bank error, but said that he could not explain why my account was charged an overdraft while my balance was positive. It should be noted that this overdraft fee was charged 3 days after I moved money into a new bank account with another institution. I do not know if Comerica is retaliating against me for deciding to bank elsewhere, but at this point, I am only waiting for final transactions to post before closing my account with Comerica. Thank you for your consideration.
09/15/2019 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Billing problem
  • AZ
  • 85379
Web Older American
My son asked for me to cosign a {$35000.00} loan for a boat which he agreed to pay. Reason being that his credit rating was very poor. I expressed doubts that my good credit will be of help because of my low income. He assured me that he had talked to a friend in Comerica Bank and that there will be no problem. My credit rating has been around 810 for the last 30 years. Loan was approved and the Bank presented me with documents to sign. I failed to see that the Bank made me the Principal. To the best of my understanding my son 's income hoovers around {$100000.00} year. He has told me that he is 51 % owner of a company that invoices around {>= $1,000,000} per year with an approximate profit of about 7 %. He also told me that his credit rating was poor. My total income is {$29000.00} consisting of SS and two small pensions. I'm XXXX years old. My son has paid for the loan since the beginning but very inconsistently. There has been numerous late payments. The bank has sent me numerous letters regarding these late payments. I have redirected their attention to my son. Comerica Bank has ignored my requests. Comerica Bank has now re-possessed the Boat. It's my understanding that I'll be sued for whatever moneys are not recovered by the sale.
07/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 144XX
Web
I got approved for social security back in XX/XX/2020. I was residing in XXXX ny where my social security direct express card was being mailed to. I was told I had to move out before my card arrived. On XX/XX/XXXX my card was opened, activated using my social security number, and used without my knowledge. I recently found out where and when these transactions happened, and I haven't yet even seen the card .... I contacted direct express to file a dispute, a week later, they closed the investigation stating there was no unusual activity from my card. She received three payments. XXXX was {$46.00}, XXXX was {$800.00} and XXXX was {$780.00}, which altogether was {$1600.00} I have contacted the police, and since I have all the times, where these happened and when, the police are now waiting to catch her on camera and the report was sent over to the DA : s office, they are waiting to hear exactly what they can charge her with, and she's moments away from being arrested. Please, that. {$1600.00} is for me to live and It's already proven these transactions were not me. I'm asking for a real investigation into direct express so that I may receive a refund that I am entitled to. It wouldn't let me attach the documents that are needed here ....
12/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CO
  • 815XX
Web
On XX/XX/XXXX my wallet was stolen along with all of my cards that were in the wallet. I didn't even know that it was gone until I got a text from my bank saying that I had just changed my pin, and if it wasn't me to give them a call. So I called them and told them that it wasn't me. When talking to the customer service agent I proved to them that it wasn't me, but by then, the person had already drained my account. The bank will not return my money. They said that they had conducted an investigation and their excuses for not repaying me my money were ridiculous. I provided them with the police report and all the information they had asked for, and yet they still will do it. I know that I was not within the XXXX guideline that they requested, but at that time I was in the midst of a XXXX bout of XXXX XXXX and was on XXXX XXXX XXXX and had really no clue what was going on. The day after I had my XXXX to remove the XXXX XXXX I got them their paperwork. I don't believe I'm even allowed to do such paperwork when on such extreme medication. The bank sent me the results of their investigation and they are so wrong it's incredible. I feel like they violated me all over again and that they have the thief 's back and not their customers back.
04/28/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 34653
Web Servicemember
Direct Express bank has never corrected any disputes that I have filed with them. I have several cards with other banks and I never, ever deal with disputes that are not resolved in my favor. They treat everyone like they are criminals!! I made 2 purchases online for some electronics and never received the items. After being ripped off I did some investigating and found out it is a fraudulent company that is ripping people off. The dates of purchases are as follows : XX/XX/2020 {$54.00} {$68.00} The company name is XXXX Bank shows a name of XXXX XXXX as the owner and the person who stole those funds from me. I provided all this same info to the bank and I was never credited for those charges to my Mastercard! I filed the claim on XX/XX/2020 and was never credited for these charges. I have never been treated so badly then this bank does to customers. I am a XXXX American that receives XXXX payments from Social security. All my other cards and banks that I deal with has never treated customers the way they do. I am closing this account on XX/XX/XXXX, since social security can't update my banking until then. I'm sure you have had numerous complaints about this bank!!! I have other complaints, but will do a separate complaint.
11/02/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 75115
Web
Good Morning Sir or Madam, I am filing a complaint against Direct Express. Every first of the month, {$430.00} is posted on my Direct Express debit card. I called XXXX to check the balance on the card, it says the {$430.00} was posted into the account on XX/XX/XXXX, but also there was a {$230.00} charge on the card XX/XX/2019 that I did not authorize. I called repeatedly to inquire about the charge because I don't know where it was from. I want to dispute the charge, but unfortunately after several attempts, I kept getting a message reading high call volume, try again later. I called the social security administration they said, once the send money to Direct Express, it's out of their hands. They said for me to try to call Direct Express Saturday morning @ XXXX. Unfortunately, I called today, Saturday XX/XX/2019 and keep getting the same recording. I have no way of knowing why my funds are missing or who is responsible for the charge. Direct Express number listed on the card is XXXX. There is no address listed on the card. I searched their website for an address. XXXX. XXXX XXXX XXXX XXXX, TX XXXX is listed. Can someone please help me? My contact information : XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, Texas. XXXX Phone :. XXXX
05/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WA
  • 98626
Web
I had noticed a bunch of unauthorized transactions from a XXXX merchant attacking my benefits in XXXX and I only used my card three times and the rest for the month was this website XXXX Has XXXX XXXX and it I reported it right away as soon as I found out I submitted a claim with the claims department for my benefit card and I turned in the necessary information by email because I didn't receive the forms they said they were sending and canceled the new card that was sent that I didn't receive and got a new card sent in place of it and waited to hear back from them on my money refunded. I didn't hear back. Had to call them and find out status and was told I was denied and nothing more. No reason was stated. They got for over XXXX dollars by doing XXXX to XXXX transactions a day over and over for the month of XXXX. Also XX/XX/XXXX to XX/XX/XXXX was when transactions were made. I didn't find out until XX/XX/XXXX when going to purchase something and was XXXX XXXX transaction was burger barn and XXXX was XXXX on XXXX XXXX of XX/XX/2023 and the other one is on XX/XX/2023 at XXXX. The merchant attacking my card was XXXX Ha XXXX XXXX XXXX way to dispute with merchant because website gave error code XXXX not found or no longer exists.
10/02/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92127
Web Servicemember
XXXX XXXX is the company that handles my XXXX XXXX XXXX XXXX XXXX payment account. This was set up about a year ago. Each month, approximately {$3000.00} is deposited into the account in the form of XXXX XXXX XXXX benefits. On XXXX XXXX two deposits were made and by XXXX XXXX approx {$2700.00} had been electronically transferred to another account. This was an immediate transfer and was NOT authorized by me. I believe there was a breach in their security. I have tried for days now to get XXXX XXXX to work with me on this. I wait for approximately 20 to 30 minutes to get a representative. Once I get one they say that they will transfer me to " level 2 '' and I am then disconnected. I have spent approximately 4 to 5 hours on the phone and they are telling me that other than continuing to call back there 's nothing they can do for me. My account has been completely wiped out. I did not authorize this transaction and the company is making zero attempt to help me resolve this issue. I 'm unable to pay rent or bills until they help me resolve this. The only thing they have done thus far is cancel my account and tell me it 'll be at least 10 days until a new card comes in the mail. In the meantime, I do n't have access to anything.
01/27/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • TX
  • 756XX
Web
I have been having a major problem with XXXX XXXX Prepaid Card taking money from my account not wanting to replace it back nor show me no proof of wats going on. I had to link debit card to my bank account to get statements and transaction history they have caused me to loose lots of money after contacting them multiple calls recorded and all they still attempt to let whoever unauthorize my account with multiple cards stealing money I have asked for my money to be sent back check form and account closed. The representatives supervisors and all are very rude very bad language no help at all total disgrace.. ok I 'm filing this complaint bc I know if it does n't feel good to me it do n't to others and no one should have to worry about their money if loaded on a card it being stolen each month.. But the most serious thing that got my attention was they paid a insurance company like it was me XXXX so when speaking to the letting them know I did n't set up the account they cancelled account and willing to refund money XXXX XXXX still have n't no given me that!!! Actions need to be taking asap I have police reports and all u can contact me XXXX XXXX at XXXX email XXXXXXXXXXXX are at my address XXXX XXXX XXXX XXXX Texas XXXX Thanks
08/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NC
  • 27604
Web
All my XXXX benefit funds go to the Comerica bank card issued by Direct Express. I lost my card and requested a new card on XX/XX/XXXX. They claim DE issued a replacement card on XX/XX/XXXX, which should have arrived no later that XXXX calendar days from XXXX XXXX. It is XX/XX/2023 and I do not have a card, so I have no money at all. I called on XXXX XXXX and asked for help transferring money from Comerica to my local bank, where I recently opened a checking account. I tried using their phone system, but I found it very difficult to navigate to get money transferred. It says on their web site it is easy to transfer funds. I would counter that is almost impossible to do any kind of transaction other than checking your balance with Direct Express by phone or online. Since Social Security 's website directed me to Direct Express, I was expecting a competent and honest company. That is not what my experience has been. I will be cutting off my use of their services, but I think with all the class action lawsuits against Comerica and Direct Express, it is high time CFPB intervenes and at least warns folks without a credit union or bank account to find another method of receiving funds from federal agencies, especially the XXXX
01/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 77590
Web
In XXXX I disputed $ XXXX in a stolen debt card - it took days to finally get in touch to report the missing money for they kept hanging up on me- about 10days after finally reaching someone and filing the dispute I was credited the XXXX well I thought all was good but the way I felt they treated me I switched my ssi deposit to XXXX -- well last week my stimilus check for XXXX $ was sent to direct express- well they garnished XXXX XXXX of the XXXX -- after finally getting in touch with them again - being hung up on several times first - they said after investigating my dispute they overturned the decision and took the XXXX out of my stimilus- I contacted comerica bank and explained to them what direct express did there reply was they DIDNT investigate after all- I contacted the store atm owner to see if they were contacted for investigating the stolen card use and they said no- direct express owes me XXXX $ - the president of comerica bank and all other creditors said for no reason will the second stimilus be garnished for any reason- but direct express not only took XXXX $ of my ungarnishable XXXX stimilus check they did not reach out at all to investigate my stolen card transactions- I need my money- my name is XXXX XXXX
12/02/2020 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Unexpected or other fees
  • PA
  • 164XX
Web
SSI was to put my monthly cash on a Direct Express card, I was really supposed to have the money go into my checking account. SSI messed that up totally! However, they said they mailed me a direct express card, i never received it!! All of my bills are past due, and if someone finds the card, they will have my SSI for the month!! 1 I attempted to call Direct Express for 2 days, I WAS ON HOLD FOR OVER 8 HRS TOTAL!!!!!!!!!!!!!!!!!!!!!!!! AND DISCONNECTED SEVERAL TIMES!!!!!!!!!!!!!!!!!!!!!!! NOW, MY MOTHER LITERALLY JUST DIED ON XXXX XX/XX/XXXX, I AM ALREADY AN ABSOLUTE XXXX, NOW THIS TOTAL XXXX TO BOOT????????????????? DIRECT EXPRESS SHOULD BE SHUT DOWN, THEY ARE XXXX, AND DO NOT HAVE ANYWHERE NEAR ENOUGH PEOPLE WORKING THERE!!!!!!!!! I NEED THE CARD NOW, I CAN NOT WASTE ANYTIME BY GETTING A NEW CARD, MY CAR INSURANCE IS PAST DUE!! A STATE REP TOLD ME THAT THEY WOULD OVERNIGHT A CARD, THEY WERE TOTALLY WRONG, THEY SAID THEY CAN EXPEDITE ONE IN 3 DAYS BUT WANT TO CHARGE ME {$20.00}!!! I BARELY GET ENOUGH MONEY TO SURVIVE AS IT IS. I WANT IT SENT TO ME FOR FREE, AND I NEED THE TRACKING NUMBER OF HOW IT WAS SUPPOSEDLY SENT TO ME, THEY HAVE NO CLUE WHAT THE TRACKING NUMBER IS!!!!!!!!!!!!!!! HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
03/14/2018 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • CA
  • 919XX
Web Servicemember
I have been disputing an unauthorized bank money transfer with XXXX XXXX ( Comerica Bank ) for the amount of {$1900.00} since XXXX of 2017. I never lost or allowed anyone to use my debit card or shared my account information. As soon as I discovered the unauthorized money transfer, I requested a replacement card and filed my first formal written dispute. This is a financial institution that was automatically selected for me to receive my monthly veteran 's XXXX compensation. I have filed ( XXXX ) separate formal dispute letters. Every time I keep getting a letter back from them that reads after investigating my allegation they determined the transaction " never occurred. '' This is extremely frustrating since I have spent countless hours on hold and getting disconnected many times. I have also spoken to service representative who agree that I have a claim and " managers '' have also agreed that it was an oversight from their Dispute Resolution Center. These telephone calls are all supposed to be recorded by them. I have all the paperwork to prove my claim. Last year I switched my veteran 's XXXX benefits to another bank. Any guidance you could provide on how to resolve this issue will be greatly appreciated.
09/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • WI
  • 549XX
Web Older American
I receive social security in the amount of {$940.00} each month. On or around XX/XX/XXXX to XX/XX/XXXX two withdraws were made in the amounts of {$550.00} and {$360.00}. I did some homework and found that the transactions were made at a XXXX XXXX located at XXXX XXXX XXXX, XXXX XXXX, XXXX I live in XXXX, I have never been to XXXX nor do I know anyone that lives there. I had XXXX XXXXXXXX on the XXXX of XXXX and was no able to drive or even leave the house for 3 weeks. My debit card was in my home all the while. I did contact DirectExpress at Comerica Bank. I filed a dispute that was denied, then filed a second dispute that was denied also. I called to have the investigation papers sent to me but they never arrived. I then called to see if they were sent only to find that they were sent to the wrong e-mail. They wouldnt give me any further information. I did tell them to mail the papers to me, not e-mail them. I then asked them to re-send them to me. I should add that a provisional amount was sent to me the XXXX of XXXX which they took back from my debit card in XXXX. Ive since called social security and had my monies now coming to my local bank. Im waiting to see if I receive it in XXXX Thank you, XXXX XXXX..
06/21/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CT
  • 06108
Web
Well I went over all my financial transactions for the month of XXXX. After I calculated all my financial transactions for XXXX there was {$100.00} unaccounted for. My mother called direct express the makers of the debit card, after my mom spoke to direct express customer service. They gave my mom all the transactions for the month of XXXX. My mother added all the financial transactions for the month of XXXX and she told me that there was {$100.00} missing. So she's been trying to call direct express customer service back about this, but she can't get through, because direct express customer service doesn't answer her calls or mine. They have a voice message saying that they are overwhelmed by all the phone calls. This is the situation I find myself in today. It's my money that's missing, even though the debit card has my mom 's name on it. I receive my social security XXXX benefits on the debit card each month. So far direct express hasn't returned or refunded the {$100.00} back on the debit card. We can't ask why because we can not get through to find out what happened to the money. Remember the transactions still leaves {$100.00} left missing out of my account..after all them have been accounted for.
09/03/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92583
Web
I filed a claim with Direct Express, card I receive my Social Security benefits on. I filed a claim on XX/XX/2019, for unauthorized purchases made on my card by my x boyfriend, and then I filed another claim on XX/XX/2019 for more unauthorized transactions, that my x roommate made without my permission, all totaling to the amount of XXXX I reported to the investigator that my x boyfriend stold my card, and my money, I gave them his name, and completed all the paperwork required. Direct Express combined both claims into XXXX claim number XXXX. Direct Express did there investigation, and DENIED MY CLAIM. How can they DENY my claim? I did not authorize these transactions. The investigator also denied my request for a formal hearing regarding this case. I talk to Direct Express and they could not tell me who investigated my claim there was no name on the paperwork. They just kept saying was that I was denied because there was BALANCE CHECKS on my card during the time it was stolen. I checked my statement and I can not find any BALANCE INQUIRIES, and why would this matter anyway? They said my claim was settled back in XX/XX/2019, but I received no notification that my claim was not going to be paid to me.
03/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • MD
  • 21212
Web
On XXXX XXXX, I was charged twice with a vitamin company in the amount of {$410.00}. I receive SSDI benefits through a company called Direct express where benefits are available to me monthly. On the month stated I filed a Fraud investigation because the vitamin company charged me for vitamins on a free trial basis and unfortunately I missed the deadline to cancel that trail. I contacted the company to let them know that I was no longer interested and right after contacting the company, they sent another package to me. I immediately returned that package but was charged twice through my Direct Express card. I immediately contacted Direct Express with no luck talking to someone, finally I was able to talk to someone a day or two later and I was told that because It was filed as a Fraud transaction that I was given the money until it was investigated. On XXXX XXXX, I received a letter saying the {$410.00} was reversed because not enough information was found. I talked with numerous customer service agents and nothing has been done to return the money I am owed. The vitamin company has received two payments from me and I have returned the second package and Direct Express still will not return my money
03/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90503
Web Older American
I receive my Social Security benefits thru Direct Express. The money posts on the XXXX of each month. When I went to withdraw some cash the money was gone. I later learned that someone had transferred all the money to a prepaid card without my authorization. I am on a fixed income and rely on that money for rent utililties, food and medicine. I was told by Direct Express that I would have to wait days for a possible provisional credit to my account but not guaranteed. I am not able to wait. I need help now. I contacted them the day of the theft on XX/XX/20 and everday since after I faxed them requested info and paid {$13.00} for a new expedited card. Still, they say working days which means I can not pay my bills. Social Security tells me this is not a isolated incident. She had just got off the phone with another person who had the same thing happen. Money transferred out of there account. I believe there is a breach at Direct express and they should credit my account immediately. Not make me wait an indefinite amount of time.. I need help with this matter right away. Who can I contact to get some results? There are two transactions on XXXX {$940.00} and {$25.00} that need to be returned to me.
01/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WV
  • 250XX
Web
My name is XXXX XXXX.This is either against XXXX or Direct Express Debit MasterCard ... On XX/XX/20 there were 4- {$100.00} transactions on my Direct Express card from XXXX totalling {$400.00}. Luckily I noticed it the same day. When I called XXXX, it was like they were protecting whoever committed identity theft & fraud! They could refund {$200.00} only because the other {$200.00} had been used, sent, something & they couldnt give me the information for the persons responsible. They could confirm or deny if I somehow guessed the email! What?! I don't even have XXXX products or have an ID. I use XXXX. Long story short-contact my bank. I did have email from XXXX admitting to it. Now ... Direct Express made me wait over 80 days for them to issue the provisional credit due 10 days after only to take it back 2 days later! I went in the hole therefore paying it the first of the month. It was XX/XX/20 & few days before. After all of this they decided since XXXX is now claiming no responsibility, they won't give it to me either! I've tried to contact XXXX again with no results. Why do I have to be punished for being a victim of fraud?! Please help. I'm on SSI & I'm not able to handle out {$200.00}.
10/11/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OR
  • 97214
Web
Called on XX/XX/XXXX to confirm date of deposit for benefits being deposited into checking account. Unable to authenticate in the automated system. Could n't get in touch with a live person. Finally able to contact someone on XX/XX/XXXX and found out that the debit card had been canceled and a new card ordered on XX/XX/XXXX that was not authorized. I was able to get though to fraud on XX/XX/XXXX to get the fraud forms for the unauthorized debit card being ordered. Received forms on XX/XX/XXXX. Once they were received, was able to contact another live person on XX/XX/XXXX to retrieve the transaction history to see what transactions were unauthorized. Mailed the documents on XX/XX/XXXX and mailed to Texas from Oregon. Called in and spoke with a live person on XX/XX/XXXX to confirm the forms had been received and the claim had already been declined. I have disputed the investigation with the bank because they had not done their due diligence in allowing a person not me to order a debit card and drain my bank account and then deny my fraud claim per Regulation E. A police report with the XXXX Police Department has been filed. I was in the hospital and XXXX during the time of fraudulent activity.
03/27/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • XXXXX
Web Older American, Servicemember
there was an {$18.00} charge by an XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX on my statement on XX/XX/19 & an International Purchase Fee of {$0.00} on XX/XX/19 that I did not recognize. I began immediately to call & try to alert the Fraud investigators at Comerica ( XXXX XXXX XXXX ), my XXXX debit card Account. Their lines were too busy to take my calls until I finally got through on XXXX XX/XX/19. the SR Number is : XXXX for my complaint & XX/XX/19, I got a dismissal letter from the Fraud Division, claiming there was a conflict in my report & disallowing my report of this theft of my SS funds. When I tried to get through to request the documents from the investigation, the lines were busy again. this is about the XXXX time I have had these unauthorized theft of FUNDS in this account & been told it wasn't a theft, but never got the records of the investigation. This is happening way too often, in this XXXX Comerica Account. I need a better result, I hear the same thing from my known XXXX recipients too. The LAW needs to be changed to require at least the business phone number from these HACKERS, so a complaint doesn't get brushed aside. I can't afford these losses of my meager living expenses.
09/25/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AZ
  • 85041
Web
Direct Express complaint I went to XXXX on XX/XX/2023 and believe my info was stolen or skimmed that day. I purchased stuff that day myself. On XX/XX/XXXX XXXX purchases were made online with my information at XXXX. I did not make these purchase. The amounts were {$400.00}, {$240.00}, {$240.00} and XXXX XX/XX/XXXX th another transaction happened for {$240.00} XXXX I did not make XX/XX/XXXX {$270.00} purchase happened. All these I did not do. XXXX The hacker or scammer or skimmer depleted my benifits and left my family broke and starving the remainder of the month. I reported to Direct express, disputed these charges and got a new card. They purposely sent papers in an untimely matter. But I still emailed hand written responses to the transactions in a timely matter. They never responded to my emails. They determined these were pre authorized and closed my case. I did not make these purchases this was not me. They would see that by where ever this stuff was sent to. Cause it wasnt to me. They stole my ssi benefits and my kids survivors benefits. My life has been XXXX and behind in bills since. Please someone help me make it right with Direct Express {$1600.00} in total stolen from me
05/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • MD
  • 21229
Web
XX/XX/2020 - {$200.00} - unauthorized amount was removed from card {$100.00} -Unauthorized amount was removed from card Between XX/XX/2020 to XX/XX/2020 - I contacted the company to resolve the issue of the unauthorized withdrawals and nothing was done. A claim was not completed by the company until XX/XX/2020 by that date a total of {$1300.00} in unauthorized payments were withdrawn from my account. I have not been refunded any of this money despite my consistent calls and efforts. The only thing that the company did was to issue me a new card. The Company name is Direct Express I am a senior living on a fixed income and this is money from my monthly social security. The only thing that Direct Express advised me to do was to start an investigation by completing paperwork that they mailed out which I did. I sat on the phone for hours 1 to 2 during each call which was over 3 calls. They mailed a letter stating that they could not determine fraud occurred even though the unauthorized purchased appeared for the same location and a location that I do not attend. I also have a police report for this matter that has been reported to my local police department dated XX/XX/2020.
09/16/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • AZ
  • XXXXX
Web
A few {$1.00} and {$2.00} " Service Charges '' appeared on my business checking account. They are not itemized or described on the statement. When I called and asked the bank manager about them initially XX/XX/XXXX, she said they were fees for international transactions. Today when I called to ask about these continuing charges ( among other things ), the current manager gave a similar explanation, saying the fee is for " international ACH transactions. '' This does not make sense because XXXX, the medium through which I was making the cited payments, is a domestic business, and any ACH transfer involved should be domestic, regardless of where the money ends up. I pressed the manager at my branch about this, but she insisted it was for international transactions, and by the end of the call she was insisting it was a " fee from XXXX, '' which makes even less sense because XXXX has not been involved with any of these transactions. I confirmed with XXXX support that these transactions are not international in nature and so should not be incurring " international '' service charges from my bank. I think Comerica is charging an unnecessary and unjustified fee without proper explanation.
12/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 92251
Web Older American
I am a social security retirement benefits recipient.i receive my benefits on a direct deposit into my DIRECT EXPRESS CARD from COMERICA BANK. I have had their debit card for almost three months and it has been nothing but problem after problem. recently they put a fraud suspension on my account and i can not use my card and my SSA benefits payment for the month of XXXX are in that Direct Express Card. Since i can not have access to my SSA benefits money that are in that card, I keep on telling them to simply cancel that card and account a mail me the funds in it to my mailing address they have in file in my account info profile. They tell me they cant. I keep on sending them identification documents and they claim they cant veryfy. this has happened twice and i just dont want to deal with them. how can i get my funds out of their card and sent to me by mail to my address on file? isn't it federal banking law that they have to send that funds to the address on file? I have heard nothing but bad comments and complaints on this COMERICA BANK known as US DIRECT EXPRESS. Need your help. My last four digits on my Social Security is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
04/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92804
Web
i have XXXX XXXX debit card where my social security check is put on. ive had it for approx 8 years. i have had several unauthorized charges in one form or another some lasting 2 years of consecutive charges taken from my acct. it is now at the point where approx 200 hundred dollars a month of unauthorized charges has been taken from my acct each month. i have filed several disputes but XXXX XXXX never ruled in my favor and i have spoken with XXXX XXXX at least once or twice a week for years because of this.. the amt taken on XX/XX/2019 was XXXX dollars i called them again and after being hung up on twice. i finally was able to file yet another dispute and asked that i be given provisional credit. today 6 days after filing the dispute i spoke with them yet again and they havent sent the paperwork i have not received it. and when i asked about getting a provisional credit before ten days. they said no. that as long as it takes for them to investigate. i read the law regarding this. and she said its their policy and not a law. i am losing so much money and i am XXXX on a fixed income. i truly dont know what to do anymore and whould hope finally someone hears me and makes this stop
05/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 926XX
Web
from (? ) 2019 ( possibly earlier? ) through XXXX there have been several unauthorized transactions on my direct express card. somehow the money was taken through local atm withdrawls that i have never been to and have never gone to. all of the money was stolen from the same few atm 's. this card is how i receive my XXXX payments for ssi, and the money is from the social security administration and the u.s. dept. of the treasury. i can not get my account history from direct express or comerica bank, but i estimate the damages to be at least {$5000.00}. i am unable to dispute or investigate this matter since comerica bank and direct express will not allow me to access the account history and wont stop giving me a runaround. there is no way to speak to a live person on the phone, the automated system is designed to silence and ignore you. any attempt i have made for a resolution has gone absolutely nowhere. i want answers, i want it investigated, i want my stolen money to be reimbursed, and i want direct express and comerica bank to be held accountable for mishandling both my money and the crimes that have been commited against myself, the federal government, and u.s. taxpayers!
06/09/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 95307
Web Servicemember
XXXX XXXX I was XXXX at the XXXX XXXX XXXX XXXX XXXX, XXXX , CA XXXX. The home of XXXX XXXX and his elderly mother. The XXXX refused to let me take my purse or wallet with me when I was taken out of the residence and to XXXX. I spoke with XXXX XXXX from XXXX, I had him check my direct deposit balance arround the first of XXXX. He told me I had no pending deposits and that I had been cut off my benefits because I was in XXXX. I told him to leave my card in my wallet, in my purse and leave them with my landlord were theyd be safe. He gave my landlord my purse but my landlord didnt check for the card. Mr. XXXX assured me my direct deposit card was in my wallet, in my purse at my landlords. XXXX XXXX did not tell me that I was in fact getting direct deposits and he was receiving, collecting and spending them. I was XXXX XX/XX/XXXX. Within 2 days I located my card and called it. He spent over XXXX $ and caused me an over payment. He had my social security card, drivers liscence and many other personal identifying documents for several months. He also had my laptop giving him access to more identifying personal information. Im now receiving emails about credit and loan requests.
11/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NE
  • XXXXX
Web Older American
My name is XXXX XXXX XXXX. I receive my XXXX pension via direct deposit to Comerica Bank and access the funds using a XXXX issued by that bank. ( I am currently residing in XXXX. ) I have recently had trouble accessing my account information through their web banking site. My complaint is that on XXXX, XX/XX/XXXX at XXXX pm XXXX XXXX, I called for help in solving the Web Problem and was asked by the man assisting me for BOTH my username AND password!!!!! I declined to answer the password question and he said he needed to generate a ticket to have someone call me back. The following day, when I called to complain about the password question I was assured, by two different people, that it is " standard procedure '' to ask for that information when generating a web support ticket! If an hourly paid stranger can request that information from everyone needing help then it is inevitable that one of them will use that information to log on to an account and siphon some or all of the money in that account! This practice should be PROHIBITED and I strongly protest against it being part of Comerica Banks policy! Sincerely XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX
03/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • LA
  • 705XX
Web
XX/XX/XXXX, my money was taken out of my Direct Express account without my authorization, in the amount of {$1200.00}. I am disputing this transaction, I did not authorize any transaction on or after this date. I contacted the Social Secutity Office in XXXX XXXX, Louisiana by phone ( XXXX ) XXXX and by going to their office on XX/XX/XXXX about my funds being removed from my direct express account and they told me direct express still has my money and refused to look into the matter. I contacted direct express XXXX, and they told me social security debited the funds from my account due to unfinished enrollment according to a direct express employee in the direct express escalation and fraud department. I keep getting the run around what happened to my money but I never received my money. I have been calling direct express for weeks and they are just letting me file a dispute on XX/XX/XXXX and two weeks later the dispute was closed resulting in me not getting my money back that I was legally suppose to get back because I was told by direct express that within ten day of filing my dispute I would get provisional credit, but instead they closed my case without any recourse.
10/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MS
  • 39402
Web Older American
Previous complaint to Comerica Bank ( XXXX ) was forwarded to the Direct Express Cardholder Advocacy Group XXXX who sent emails to me, requesting additional information. They provided a telephone number ( XXXX ) XXXX and email address, XXXX. ( Wrong information from Comerica caused me to withdraw that complaint and initiate another that went to Direct Express. That new complaint was deemed a duplicate and closed. Fortunately, the first complaint had reached the correct target. ) I received the first email on XX/XX/2021 in which the advocate asserted that she had made more than one attempt to contact me by phone and left a voice mail message. My phone records did not show any missed calls nor did I receive any voice mail message. The second and third emails were sent to me on XX/XX/2021 and included a letter telling me I have until XX/XX/XXXX to contact them or they will close their investigation. I have made repeated calls to the phone number provided and always get voice mail. I also sent several emails outlining the reason for my dispute and providing them my contact information. Direct Express representatives have put in requests for the XXXX XXXX to call me back.
08/21/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89103
Web
I called to report my card was lost on on or around XX/XX/2023 XXXX XX/XX/2023 I filled out a fraud packet on 15 th email it right back after that I called because it says on packet they sent me if I get it back 10 days from XX/XX/2023 id receive a provisional credit which I did get it to them in time they dtill were not done with investigation but as soon as I called about the credit they all of a sudden were done investigation so they denied my claim and said they can't proof fraud but on my email i asked for from them its says i might have dropped my card at gas station or left it in atm i never told them that on any paperwork so they say thats the conflicting information my card was lost at XXXX it was inside a small change purse and i kept my pin on very small piece of paper in another part of change purse with other things written on it so it would be hard to tell its a pin please help me XXXX was taken off my XXXX card that caused me to not be able to pay this month rent I'm on fixed income the direct express card company I feel didn't do a investigation and just doesn't want to give me the credit this card is my XXXX son card who is a minor and I'm his pay e
05/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • LA
  • XXXXX
Web
I attempted to use my debit card to make a purchase online. Direct Express XXXX Comerica Bank rejected my payment. Which was weird because they allowed the previous charges to go thru for the same exact company. I call to see why its being rejected. Waited on hold for over 3 hrs for a human being to help me. Finally a woman tells me they thought it was fraud because it was a repeat charge etc. I tell her its definitely not its me etc- she said she has to transfer me to another person to verify my identity. Waited another 2 and half hours but I had to hang up to go to work. I attempted over 50 times to call again only to be met with the recording sorry we are busy call later. They have 24/7 customer service so I tried all day and night and still no contact with any personal. Then they have employees on XXXX to verify your identity supposedly however its XXXX that is not a very secure way to verify someone and expect them to give personal identifying information such as full social security numbers, address etc.. I can not pay my bills, buy groceries etc nothing because they have blocked my card- yet so not allow me to speak to someone to verify myself to unblock it.
12/01/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90744
Web
On XX/XX/XXXX, I 've Disputed 5 transactions not authorized or completed by me which details are XX/XX/XXXX XXXX {$49.00}, XX/XX/XXXX XXXX $ XXXX,XX/XX/XXXX XXXX $ XXXX,XX/XX/XXXX XXXX XXXX XXXX $ XXXX,XX/XX/XXXX XXXX XXXX XXXX {$39.00} on my XXXX XXXX XXXX XXXX XXXX XXXX XXXX which I currently still have in my possession and I requested a new card since my account number XXXX was used without my knowledge.Customer Service Rep issued me a new card and was sent via next day service.Received new card with new number. But Customer Service Failed to closed that account ending in XXXX and card was continued being charged from previous reported disputed transactions and additionally from new online merchant XXXX and XXXX XXXX without my consent or authorization. I 've tried my best trying to communicate this information to customer service and Level 2 on XX/XX/XXXX after explaining such error they have created and from its mistakes on not closing my account when reported and confirmed by rep transactions were still being completed Several reps just disconnect me from the line or continue transferring me to the same department over and over again until calls disconnects.
06/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MN
  • 55423
Web
This has happened several times with this horrible company. The XXXX ; transaction alert, 4 charges. I immediately called DE, reported and canceled compromised card with new one to come. I then called the company and reported to them. They advised me they will return funds. XXXX ; call to offer ending company. They informed me DE took the funds back on XXXX, because I filed a dispute XXXX. This is incorrect. I was told to wait 5- 10bdays maybe funds will show, but assured me DE came in and took the money back. I then inquired if this is what DE did. They said no. On XXXX I got their decision. DE said the opposing company had sent them " proof '' that my argument is meritless, therefore no more action. I called to talk to dispute dept. I was told by several reps that there is no recourse. They don't have people who can talk to me. I can not see this '' letter of proof " against me, and there's nothing anybody can do. Decision final. Told me they don't go by bank laws because they are not a bank but a credit card company. Therefore they have the rules of that company. She would not let me see this false " proof '' someone cooked up or anything to do with myself
11/04/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 08520
Web
My Direct Express was charged {$1000.00} for a XXXX. Direct Express never contacted me, it wasnt until my card was declined that I learned about the charge and that I was overdrawn by {$200.00}. I contacted the vendor and they informed me they had already submitted a reversal, but it is not showing up XXXX my account. I have called Direct Express and have currently been on hold for 7hours total ( this is literal ). After the first 4 hours a rep answered, she saw the charge but needed to transfer to another department Ive been on hold with them for 3 hours. Direct Express does not have an email option, another phone number or online chat. The website says we can write them a letter. The same site says to dispute a transaction I must notify with 2 days to ensure the maximum amount I will lose is {$50.00}. I also called Comerica Bank ( the parent company ), there advise was to call and not select any options, I tried that and I was disconnected. How is it legal to provide no options when a persons money is involved? I am legally XXXX, I receive XXXX XXXX monthly from XXXX, I dont have spare money. I am literally without a dollar until this is settled.
07/27/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 954XX
Web Servicemember
Direct express is holding my ssdi payments for over two months. First attempt of transfer : my balance reflected the withdrawal for two weeks and they blamed Bank XXXX XXXX, after two weeks my balance was corrected and showed the reversal of transfer a day after the transfer. I literally didnt know where was my $ from XX/XX/XXXX to XX/XX/XXXX. Then they said I wasnt verified, I sent them on XX/XX/XXXX all the info they asked and included the routing number ( my bank doesnt provide on their statement ). They said they would contact me, never did. On XX/XX/XXXX found out they refused to verify me bc of routing number wasnt on the statement. XXXX, manager told me she cant talk to decision making department. I am not in the state & XXXX and my bills havent been paid. They refuse to contact my bank, this will take another several weeks, thank god direct deposit from ssXXXXi went through for this month, apparently same bank information was sufficient for ssXXXXi it is not enough for direct express to release the . Social Security should stop using their services, we have no choice in this not at least for a few months till the direct deposit process gets through.
01/03/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 95062
Web Older American
I had a Comerica checking account from XXXX XXXX, 2016 to XXXX of 2016. The branch manager is XXXX XXXX. Her phone is XXXX. Branch is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. I need access to check images from this account for tax purposes. Comerica is trying to charge me {$5.00} per check image. There are a total of XXXX check images, which could come to {$1500.00} to access electronic documents. I 'm fine with electronic banking, which saves paper and postage, but I should be able to access my own information for some reasonable fee. Comerica 's business model seems to be based on predatory fees. ( For instance, overdrafts are assessed XXXX fees -- XXXX for {$36.00} and another for {$25.00}, making a total of {$61.00} per overdraft. They also start with the smallest overdraft rather than the largest to maximize their take. ) I 'm perfectly willing to pay some kind of reasonable fee to gain access to my account info, but {$1500.00} is ridiculous. The branch manager is much more interested in squeezing more money out of customers so she can look good on her quarterly statements than working with me to find a reasonable solution to this problem.
06/15/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • SC
  • 295XX
Web
My son and I live on {$750.00} per month. On XX/XX/2018 the same day of my ssi deposit ; my account was debited {$170.00} by a XXXX in XXXX XXXX XXXX. I was told I would still have to dispute this charge even though it was a breach on XXXX XXXX. I have disputed just as I was told too. Upon contacting XXXX XXXX XXXX I was given this info and told that I was the third person that had this problem. I have faxed three disputes and mailed there dispute form and still nothing .My acct card number was ran as a credit card, I explained that I was having hardship and needed these funds to pay my light bill that will be turned off if not paid tomorrow. I also told them if they would look at my acct that they could see that I am in XXXX XXXX. This is a nightmare. I have nobody to ask for help and I am so afraid. Nobody from this company will help me. I need a provisional credit. They know I didn't make this charge. Please help me. The dispute number is XXXX. My card was in my possession they have sent me another one. I memorize my pin number. Also upon calling the XXXX they told me no charges of that amount at the time I was given by XXXX XXXX had never occurred.
06/12/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 44601
Web
At approximately XX/XX/2018 XXXX an online purchase was made from my account in the amount of XXXX to XXXX, XXXX XXXX, IL. I Immediately called the company ( approx. six hours after the charge was made ) to cancel my card. Told them there was a fraudulent charge and I'd like to dispute it. They told me to call back in 5 days. I called back in 5 days, 3x that day couldn't get through twice ( was effectively hung up on ) The third try yielded " I'm sorry our systems are down ''. The following evening I finally spoke to a supervisor after countless hours of trying to who asked me a litany of questions regarding my card. They then stated I could wait until they mail me the paperwork or I could fax my own dispute in writing, which I did in triplicate within the hour. Couldn't get a hold of the company for another two days. When I did they told me they had received the fax and everything appears to be in order and the investigation was ongoing. This was 12 days ago when this all started. I have not been able to contact anyone further at the company that can tell me anything and they have not provisionally credited my account, money which they know that I need.
05/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • AL
  • 36301
Web Older American
XX/XX/2020 a company took money out of my bank account and this happened several times and it was companies that I never signed up with but got my account information from some credit score company and my bank XXXX XXXX would not help me get my money back and left me to try to recover my funds of {$64.00} XXXXand {$59.00} I was finally able to get XXXX XXXX to block a recurring charge but I had to change my account number and get another bank card for my account and also several times the Direct Express service did the same thing to me and I had to pay for expedited service for a new bank card for {$2400.00} several times just to be able to get access to my money and I don't think this is fair. XXXX XXXX would lock my account because of a {$1.00} charge from my account and yet let some company take {$64.00} and {$59.00} from my account without any questions and then would not help me get my money back and Direct Express service that handles Social security Administration payments never helped me get my money back from companies that I never signed up with from taking money from my account and I finally have to transfer my SSA benefits to another bank.
01/31/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90043
Web Older American
My social security check comes to me through Comerica Bank ( direct express) and it seems like something was wrong with my account. Whenever I tried to use my debit card at stores, they would ask, did I have another card. I never use all my money and I wasnt able to pay my bills properly and my credit score was going down. Whenever I tried to go into my account or even changing password, I could not get in. I called in XXXX and said I wanted the supervisor because something was wrong. I also asked for statements because I it wouldnt let me in online. XXXX XXXX and XXXX were days I called. The XXXX, the woman looked at XXXX and said it started then. The statements came for XXXX to XXXX and I was horrified. I called immediately and asked for account to be closed because someone was using my account. There were different names purchasing things with XXXX ( I dont use XXXX) at least 10 - 12 times a day, daily for months. A supervisor never called. I faxed a statement and emailed one. They refused me. I went to police and filed police report. I faxed XXXX, and report on XXXX XXXX. Called XXXX XXXX ( they said I gave permission to ppl to take my money)
05/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • UT
  • 84105
Web Older American
After receiving a Stimulus check and my most recent Social Security Direct Deposit to my Direct Express card ceased to work with at least {$800.00} dollars still on it at the last time I checked my balance. The following when I rechecked my balance by phone which is the only way I have ever checked it, the process had changed by now asking for either my ss # or the entire debit card number. I responded in consecutive tries both ways. immediately on completion my call was cut off. I have been trying to reach them for more than a week, each time either being put on hold for as much as 2 hours only to be disconnected or immediately cut off. I have reported it to the Fbi, my local police dept. and the local XXXX TV station. In digging around the Internet ot try to find out how to reach Direct Express, I have only found 2 phone numbers and both react the same when I try to get information they disconnect after I enter the prompted requested information. In my looking for help on the internet I came across the XXXX XXXX XXXX XXXX XXXX of Utah, which lists 90 complaints nearly exactly or very similar to mine, that have been registered since late XX/XX/2019.
10/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CO
  • 80004
Web Older American
Over {$2600.00} dollars of fraud charges were charged to my Direct Express card. Which is were i get my social security payments from. I filed a complaint with the company supplied them with all documents they asked for including a police report that was filled. I was told the case was closed they couldn't find that they were fraud charges. I called back and spoke with a manager and explained to him that I was in the ICU for the whole month of XXXX that I had no way to make these purchases. He said he would reopen the investigation and asked me to send him the paper work from the hospital showing i was in the ICU. Which I did. Now anytime I call and reference the SR number it directs me to a message saying they are busy at the moment try calling back.. This has been going on for months. I have faxed them asking for someone to call me and I have yet to speak with anyone. A police report was filled and investigated and they have issued a warrant for the person who stole the money. That's great but I need my money back. I live on a fixed income and this is a big chunk of money that was taken. The customer service with this company is very bad.
05/11/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • ND
  • 58554
Web
On XX/XX/XXXX, I purchased a tv from XXXX XXXX for {$120.00} off a XXXX ad. Around XX/XX/XXXX, I started to email the company and they didn't respond. Around XX/XX/XXXX, I received an email from them stating to wait patiently. I them opened a claim with direct express and was refunded the full amount on XX/XX/XXXX. On XX/XX/XXXX, Direct Express reversed the claim and debited my account for {$120.00}, purchase amount of tv. I asked to receive detailed information about the case reversal to which they sent a short letter stating that there was no error in the transaction. I have made approximately 15 phone calls and an appeal to Direct Express. before I get an answer regarding my questions, I get hung up on. It is obvious they refuse to refund my money even though I never received the product debited to my account nor have I received a refund from the merchant. Direct Express has shown no interest in resolving this complaint. It is for that reason I am asking for your assistance in recouping my stolen money as I am a XXXX on XXXX income. The states attorney has referred me to you and I have contacted the XXXX to make a claim against XXXX XXXX.
11/30/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 953XX
Web
On XX/XX/2023 I filed a claim with Direct Express due to charges I did not do on my account. There were XXXX charges from XX/XX/23-XX/XX/23 for a total of {$510.00}. I closed my card and had them send me a new one. They sent me paperwork to fill out the claim which I did not receive for 9 days. I filled it out and mailed it back. While they were doing their investigation I was supposed to be reimbursed the {$510.00} but they did not. When I called them about it they said it was because I did not have my claim filed within 10 days, I told them that was impossible since I didnt receive their paperwork for 9 days. They mailed me a decision that they denied my claim. I called 3 times and emailed them on XX/XX/23 for a copy of their investigation. They finally sent it. On XX/XX/23 I filed a police report after doing some research that recommended I file one. On XX/XX/23 I emailed them the information regarding the police report I filed as well as a write up regarding bogus XXXX charges that was a scam going around hitting peoples credit cards. I have not heard anything back. Please let me know if you need anything else. Thank you for your time
09/19/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NM
  • 88005
Web
I was XXXX and XXXX for XXXX 1/2months. From XX/XX/XXXX to XXXX XXXX XXXX. While I was XXXX Direct Express activated a new card with a fraudulent person and allowed them to empty my account that entire time. Transaction after transaction after transaction. I was not made aware of any of this into XX/XX/XXXX when i called to have a replacement card issued. It was then that i was told my account had been accessed the entire time i was away and I also had to go through XXXX to prove that i was the actual account holder and that I needed the other card closed and i disputed everything from XXXX XXXX to now. I have a policy that protects me from fraud and i reported it immediately and followed all instructions. I feel like Direct Express frauded me then and now by claiming no error was made. This is about XXXX. Dollars and all the money i had to my name. Im XXXX i have XXXX XXXX I'm very XXXX. More im XXXX now. I have no money to rent a place nor to pay utilities. No transportation. Nothing. Direct express helped a criminal fraud me for five months and then snubbed their nose to me when I'm the account holder the victim. They ruined me.
07/05/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NJ
  • 07107
Web
On XX/XX/2022 I went to the ATM in XXXX, New Jersey XXXX XXXX to withdrawal {$270.00} from my daughter monthly XXXX XXXX card on that day. Then I realize that the ATM wasn't letting me proceed with my transaction due to insufficient funds. So I was confused because I knew that day funds will be available. I then check my account balance and realized that my money was missing in my account. I was very confused and immediately reached out to the fraud department to report a transaction dispute with a claim. I literally mentioned to the representative that I'm confused on how transaction occur because my card was home with me at the time and date and I clearly didn't make this transaction. I also been told after I filed a police report and submitted my claim and did everything I need to do that there's was nothing they cant do to help me they denied my claim. My daughter bank is with Direct express. They kept denying my claim. So I then decided to do my own investigation to see who can help me in this matter because I never received my money back as of yet. I reached out to XXXX and they stated for me to reach out to you guys for help.
06/12/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NV
  • 89122
Web Older American
On XX/XX/XXXX I went to draw out 700.00 to pay my son 's rent. I am his Rep Payee for Social Security. I received an atm receipt which said it was unable to give me money. I am attaching a copy. I called the 800 number and went to XXXX XXXX the next day. They said to contact Direct Express. Each time I call Direct Express I am either on hold for over an hour and then the phone hangs up, or I get a recording saying they are experiencing extremely high call volume and the phone hangs up. I got to person one time and explained the problem, AND THEY HUNG UP! I called Social Security and got no answers. I went to the SS office and they gave me a number for fraud prevention for Commercia Bank who issues the card. I called and after holding nearly an hour, I spoke to someone who merely transferred me to Direct Express! Of course, I got the recording and then the phone hung up. I ne ver got the money and it is not in his account. I need help to get this back. I am retired and on limited income, I did not pay my bills to cover this rent for my XXXX son. I do not think it should be this hard to reach a company that handles government benefits.
08/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • AZ
  • 85705
Web
I have been trying to get ahold of a representative for days now ( 3 days approximately ). I cant get anyone to help me to fix my issues of scheduled payments being declined for bills and rent. Money is on there but dont have access. It started on the XXXX of XXXX XXXX.tried calling multiple times but keep getting a recording saying to try call later and then it hangs up. Cant even wait on hold!! I have tried calling early morning, afternoon and early evening and even late night. Its suppose to be XXXX. They have no other option of communication except one phone number to call. This happened a couple of months ago also, took me over a week for me to get someone!! In the meantime I cant pay my bills and will have to pay late fees and penalties!! DirectExpress is terrible!! XXXX XXXX XXXX wont even take complaints because its the government which is crazy. I need to speak to someone like now! I am looking into getting my benefits changed to a new card, but I need my money now and bills rent have to be paid. What are my options? Please try and find out whats going on with this and let me know what their explanation or excuse is. Thanks
10/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 21157
Web
On or about XX/XX/2019 I noticed while looking at account a lot of pending charges that occurred in the XXXX. I new I didn't charge it so I called till blue in the face and I finally got a person on the phone from Direct Express. I explained it to her and she stated there was nothing she could do while the charges were pending. I got off the phone and called a bunch of times with no luck. I the looked at the card for the bank that was backing Direct Express. The gentleman from this company got someone from Direct Express to assist me. With that I filed the complaint and was told Direct Express would send me paper work to fill out and fax back before XX/XX/2019. I have never gotten the paperwork and time is running out. He had in front of him all my info on my account and was going trough the fraudulent charges from the XXXX. I have made many attempts to get back in touch and get these charges reversed and put my money back. Every cent I have is crucial to me. Last contact with them was XX/XX/2019 spoke with XXXX he gave me this number : XXXX. Direct Express was good to me until I needed help. I feel they dropped the ball completely.
01/26/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 12144
Web
My XXXX payments are loaded on to a XXXX XXXX debit card managed y Coamerica Bank. On XX/XX/XXXX i was notified of a transaction in the sum of {$900.00} made at XXXX XXXX XXXX in XXXX XXXX NY. I called immediately on XX/XX/XXXX to report this fraudulent transaction as i live in XXXX ny and have never even been in XXXX XXXX NY ( near XXXX XXXX XXXX ). They told me that they could not open a dispute until the transaction cleared. I called the following day at which time the transaction had processed and I could file a dispute, dispute number XXXX. I cancelled my card and they issued a new card via XXXX for a charge of XXXX, They also said i needed to complete a fraud questionnaire which i promptly completed on XX/XX/XXXX and sent back to them by fax on XX/XX/XXXX and mailed by usps certified mail return receipt. They said on XX/XX/XXXX they fad not received my fax and i sent it to them again on XX/XX/XXXX. I called customer service and i seem to get the runaround. This was a totally fraudulent transaction. I am looking for a provisional credit. This my social security XXXX money and this is how i live and pay my bills. Please help.
03/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • TX
  • 77477
Web
XX/XX/XXXX I wrote a {$2500.00} check from my Comerica account. XX/XX/XXXX the {$2500.00} check was deposited, via mobile deposit at XXXXXXXX XXXX The check was debited from my account twice ( {$2500.00} x2 = {$5000.00} ) for the same check. XXXX I reconciled my account using my bank statement. My bank, Comerica, showed the check being debited with two different check number, one was the correct check, the other was a check that was written two years prior. I contacted Comerica, filed an investigation and Comerica told me to talk to the person I wrote the check to and get the money from them. I spoke to the person I wrote the check to and the money was taken out of their XXXX account on XXXX XX/XX/XXXX After dozens of calls to Comerica customer service and my branch, I went into the Comerica branch near my house. They said they were aware of the situation but said they would get back to me ( I have heard this for 5 months now ). I told Comerica I was filing a complaint througha third party consumer advocacy group. I am requesting reimbursement of the {$2500.00} along with compensation for no access to my funds for one year.
11/14/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • KY
  • 420XX
Web
I placed a claim for fraudulent charges on my debt card for {$600.00} on XXXX/XXXX/XXXX I received a letter from my card service/bank stating that based upon our review of the information you provided as well as our internal records and your card history, we can not confirm that fraud occurred. Our investigation indicates that you entered into an agreement with the merchant, and the transaction was processed in accordance with that agreement. You may try to resolve the issue with the merchant directly. The problem I have with this is there 's over a half a dozen merchants and services that are the problem. Obviously they have done nothing to clear this up or do they intend to. They never put my provisional credit on my account either so they do n't have much insensitive I guess I did n't enter into these agreements and if they followed the money I think that is clear. I paid someone 's gas bill in XXXX and someone else 's phone bill. The charges from XXXX for what I do n't know but I assure you they did n't ship anything to me. Direct Express is totally worthless and as I 've discovered that opinion is shared by literally hundreds
08/23/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 925XX
Web Older American
On XXXX I tried to make a purchase on XXXX and it was declined. I received a email from XXXX which I read on the XXXX. I then logged into my account with with XXXX XXXX and found that on XXXX at XXXX an IVR Money Transfer was transferred to XXXX XXXX, confirmation number XXXX for the amount of {$500.00}. On XXXX I called XXXX XXXX. My PIN had been changed. XXXX XXXX told me that they would send the necessary forms that I needed to complete and FAX to them. By Wednesday, the XXXX I still had not received the forms so I called them again. They said they would re-send the forms. I asked them when can I expect my account to be credited the {$500.00} and they said within 45 to 90 days. It is now the XXXX and the mail has come and gone and no forms. XXXX XXXX was assigned to me by the SSA. I called the SSA and they said there was nothing they can do even though they assigned me to XXXX XXXX. I called Comerica Bank whose logo is on the card. They also told me that there was nothing they can do. I XXXX 'IVR Transfer ' and XXXX XXXX came up. It seems that this has been happening for some time ; money transferred and PIN 's changed.
02/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 779XX
Web
My account with US DIRECT EXPRESS has been repeatedly locked for unjust reasons. I am asked to send original in color personal documents over and over to a unsecured email address supposedly to verify my identity. This account was referred by the US Treasury Department who has a government contract with this company my identification shouldn't be in question and I've provided requested documents over and over and issue with having hold released from my account in turn giving me access to my Government Benefits that have been deposited by US Treasury Department to this card they refer us recipients to have been denied. This has been ongoing problems with this company putting some of the most vulnerable citizens in distress over funds not being made available either by holding them are them being fraudulently taken from the account. This is my only income and I am XXXX I need to have this issue resolved with US DIRECT EXPRESS but no cooperation on their behalf. Wait times for customer service are grueling and even then told the same thing send documents that I am continuing to send verifying identity and no action being taken.
07/05/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • MI
  • 496XX
Web
I have a master card direct express card and I get my XXXX on it on the first of every month this month on the first they allowed five people who I didn't know with the letters of in front of there names take more than a hounded dollars each out of my account and when I called to get it taken care of the man told me that he would put a hold for 7 days on the money and I had to call this number XXXX and ask that these people XXXX evens, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX would please give me back my money I never altherosized them to take it in the first place and need a cancellation # and ask for how long it will take. That was on the XXXX of XXXX at XXXX I then call the number for the rest of the night and next morning getting nothing but a busy signal only to find out that the card had given them my money anyway so I called back and had to deactivate my card get a new one and do a despute on these charges that I never altherosized that I made clean to the first person I talked to. I just want my money back I don't understand why I am being scammed by someone and why people are not listening to me about it.
08/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MA
  • 02135
Web Older American
A scam XXXX account took {$120.00} from my Direct Express debit card. This card is used by the government to deposit monthly social security benefits to recipients. The money was taken out on XX/XX/2021. I immediately contacted Direct Express, and all I have gotten is a run-around. They did not even bother taking a complaint or closing the card as is standard protocol. Today, XX/XX/2021, I called for the 9th or 10th time, and they finally took a report after I spent several hours on hold and talking to multiple people. They then told me that they will send out a questionnaire, which I need to complete and return before they can open an investigation, which they claim will take 45 days. This company is a habitual offender. They do everything to not refund money that is stolen from customers ' accounts. And some of the scammers might be working for the company. It is a shady company that must be investigated and audited for its handling of government funds and abuse of benefits recipients. DIRECT EXPRESS PHONE NUMBER : XXXX CLAIM N0. XXXX I want this money back, and this company investigated for their fraudulent practices.
05/10/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 32073
Web Older American, Servicemember
On or about XX/XX/2019, complainants wallet was stolen from XXXX XXXX Supermarket in XXXX XXXX, Fl. thieve immediately made several transactions on same day. Two transactions were made at XXXX pharmacy next door to XXXX for {$4.00} and {$25.00}. Two more were made at XXXX XXXX XXXX restaurant for {$15.00} and {$15.00}. Several other attempts were made but unsuccessful. Complainant did not realize card was missing until morn of XX/XX/XXXX, when police was called and card was canceled. Complainant submitted information to Direct Express Fraud Dept. in XX/XX/XXXXand again in XX/XX/XXXX. Complainant received letter from Direct Express stating that investigation showed that the theft did not accrue. Complainant called Direct Express to check status on XX/XX/2019, after sending written report which was not prepared until 2 months later. Complainant, after being placed on hold for over an hour on phone, was told by some alleged supervisor that monies were not protected by FDIC, and complainant had to absorb loss and move on. Supervisor was very disrespectful. I want my stolen funds back and compensation for lack of professionalism.
12/02/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem making or receiving payments
  • PA
  • 150XX
Web
XXXX Comericq Bank for my SSDI Beneficiary direct deposits via their direct express card. Set this up so my first deposit would arrive on XXXX I used Comerica Bank in past ( up until XX/XX/ ) before changing banks. Input my card number correctly too. Checked three times. SSA has proof they sent my XXXX SSDI payment to Comerica Bank for deposit. I went to my local SSA office to get printout as proof ( TRACE number XXXX ) XXXX XXXX. Spoke to two different DIRECT Express reps. They can not see my SSDI funds, even though were in fact sent to Comerica Bank. I called direct express cs again at XXXX XXXX XXXX XXXX EDT on XXXX Spoke to a supervisor. Told me my Direct Express Card number is not active ( Cards beginning with XXXX ). Now use a card beginning with XXXX something something.she is seeing my {$1500.00} SSDI deposit on my new card ( which I do not physically have ). She then transferees me to correct department, but I can not input my social security number, as it is unrecognized. I could not leave a message or leave a request for a callback. So I basically am at impasse through no fault of my own. This company stinks.
09/15/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MO
  • XXXXX
Web Older American
My acct with Direct Express was frozen on XX/XX/XXXX due to fraud, my address, phone # was changed, somebody ordered a new card, I didn't find out till I went to the ATM to make a XXXX then I started calling to see why my card didn't work, I called everyday & all day, some nights all night, it took me 11 days & hours of waiting for an agent to tell me what happened, I spent 2more days on the phone with 8 or 9 different ppl, not one of these told me that I needed a case # before they would even look at it, I finally asked for a supv. name is XXXX, he is the one that gave me case XXXX XXXXXXXX so I followed XXXX & I was told that when my ID was approved they would send me an email within 6 hrs, waited all day & next, I never got an email telling me anything, also I was told they fees would be waved on my new card, I was charged next-day shipping twice @ {$17.00} it took 5 days to get to me, I called & they can't explain why the difference in my XXXXXXXX XXXX XXXX, i still don't have my money & I'm on fixed income, it's cost me overdrafts because of auto payments from my acct, I should not have to pay for my ID stolen
06/04/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NC
  • 28411
Web
On XXXX XXXX I was unable to access the funds on my credit card issued by This was n't the first time this has happened to me. Several times I attempted to gain some assistance from the credit card company issuing me the card. On every attempt either the website was not available, or the phone. The phone number listed for Customer Services is a recording and never answered by a human. If it is n't busy the recording invited me to call back later. I was advised by the FDIC to call the bank, Comerica. I did and I spoke with a man who told me that the banks participation is only because the bank provided the plastic for the card even though the bank is listed prominently on the face of the card. The funds, I was told, are not insured. I immediately requested to speak with a supervisor who gave me the number for corporate affairs who she said handled such questions. The question I had was : is the bank affiliated financially with Direct Express. My complaint is my money safe, why ca n't I speak about my concerns, and is there a financial relationship between the card company and the bank? Thanks XXXX XXXX XXXX
06/04/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NC
  • 286XX
Web
I receive a XXXX payment from Social Security Administration on a US Direct Deposit Comerica Bank card I transferred to direct deposit to my in my wife 's bank account and upon doing so and then learning that that occurred they cancelled previous payments that were received by my credit card company 15 days prior after credit card company receiving the funds they refuse to explain identify or have any explanation of where this money is orgone other than making the statement that the funds were available but would be declined on the 3rd which clearly must have been backdated my records and receipts indicate the funds were available to an addition {$6.00} more than the bills I payed after her employee representative admitted that the amount was correct and there was an additional {$6.00} available after both bills was paid and then I was transferred immediately to a supervisor which could not explain where the {$210.00} is or I had gone to that I would not get it though that was made clear I started more time and ask for paperwork to be sent to me so we can further more try remedy the situation amd I was hung up on
02/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 895XX
Web
Direct Express put a " freeze '' on my card on XX/XX/2023 because they said " fishy business '' had occurred with my card. They did not tell me what the " fishy business '' was and they did not call me to let me know that they were freezing my card. Later, they said if I could prove that no " fishy business '' had occurred with the card ; that they would " unfreeze '' it. I proved it and they still have not unfrozen my card. I have had my card on me this whole time. They hang up on me when I call about the situation and they put me on hold for over an hour at a time. SS does not affiliate with them. Thank you for your help. XXXX XXXX my Social Security, XXXX XXXX XXXX, and other federal benefits be safe? Yes, with the Direct Express card, your money is XXXX up to the maximum legal limit. In addition, the consumer protections required by Regulation E ( 12 CFR 1005 ) and XXXX XXXX XXXX ( exceptions may apply ), protects you against unauthorized use of your card. When promptly reported, this will apply to your debit card account. Finally, if your card is lost or stolen, it will be replaced upon request.
04/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 91911
Web Servicemember
Problems started XX/XX/2020 when I noticed I did not have a pending direct deposit that was supposed to go to my bank Direct Express I called them on XX/XX/2020 and I was informed that the deposit was made but no funds were available in my account and I did not have any holds or suspensions on my account. I was told the funds would be available 2 -3 days after received at their bank, I disputed the statement because normally after funds are released to bank, they are immediately made available. I was informed by Supervisor XX/XX/2020 that the problem was with the Dept of VA who is paying agency. Spoke with VA and they explained in, full detail the direct deposit process ... .funds were released from Dept of Treasury on XX/XX/2020, approximately 4-5 days after the funds will then be released to your bank granted that you don't have any holds or suspensions, which in my case I did not have, bottom line is this bank has a 1 rating with XXXX and has generated close to 1000 complaints regarding same issue I am having and the government and FDIC are doing nothing to protect and guarantee we will retrieve our funds
02/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 34668
Web Older American
I receive my Social Security benefits deposited on my Direct Express Card on the 3rd of each month. On XX/XX/2020 I checked my account and was notified that it was under " fraud suspension ''. I called the customer service number on the card and was unable to speak to anyone. I made a multitude of calls to that number and have still not been able to speak to anyone. I also contacted the issuing bank and was told they have no connection with the card, they just issue them. Then I filed a complaint thru their company, received one call from a representative who left a message with a number for me to call back and, after 8 ( eight ) calls in two days ) have been unable to talk to anyone. I am a XXXX-year-old XXXX who lives on Social Security and now there are two month 's worth of benefits tied up on this card because I can not get an answer as to what is happening with the " fraud ''. This card to recommended by the Social Security Administration and all I can say to that is " DON'T USE IT. IT IS A SCAM ''!!!!! From now on I will be using a conventional bank account and recommend everyone else does the same.
09/15/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 196XX
Web
I recieved a call on XX/XX/XXXX from direct express, a customer service representative stating they seen an attempted fraudulant transaction and were calling to confirm it was not me. I told the CSR it wasn't and she said she was deactivating the card and issuing me a new one. Then on XX/XX/XXXX my childrens benefits were deposited and at XXXX XXXX someome from XXXX ohio fraudulantly stole over XXXX from their account using an atm. There was two transaction first was {$760.00} and the second transaction was in the amount of {$800.00}. I immediately on XX/XX/2019 reported the theft to direct express and filed a dispute. I was promised i would get the money back because i showed proof it was not me and my dispute was denied. Direct express is refusing to refund me the stolen money. I filed a police report with the XXXX police department in Pennsylvania where i reside. The chief himself faxed direct express all documents they asked me to send and still with no resolution. My child has a life threatening medical condition and i depend on his benefits to pay for his medication or he can die. Please help me.
01/15/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 97233
Web
On XX/XX/XXXX I filed a dispute with direct express for over 100 multiple charges that were made through an online server called XXXX XXXX on my XXXX XXXX debit card. I sent in documentation that show that I was hospitalized during the extent of these transactions and sent a truth affidavit along with records of my XXXX XXXX that show it wasnt on my account. I did not receive responses until weeks later after filing a complaint with the XXXX XXXX XXXX. After following up with the supervisor they denied my dispute with out reasoning. When I requested documented proof and reasoning of why my dispute was denied I was hung up on. I called back multiple times and was told that my dispute was denied because I did not report another transaction that had occurred within the same time limit through the same server. Clearly I must not have seen this transaction for a dollar if its even there. I still have not received anything through mail and my emails are going un answered. This is my sons XXXX benefits and they are stealing from Him just like whoever stole from him too. I just need to know if I need a lawyer.
05/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 900XX
Web
XX/XX/2023 Dear Sir or madam : This last week I was overcharged on my Direct Express Card to the tune of about XXXX dollars while renting a motel, foolishly I did not seek a receipt upon renting the room ; there could be no reason to have had this happen because the rent for the room is only XXXX dollars a night ; twice out of the 5 days that I stayed at the hotel I was charged over XXXX dollars a night ; on the XXXX and the XXXX of XXXX, a XXXX dollar charge on the XXXX and a XXXX dollar charge on the XXXX ; I have had this problem of overcharges with this XXXX XXXX XXXX Direct Express company many times in the past and frankly I believe this company to be an criminal acting menace to the society with many methods of making the complaint and verification process so utterly despicable and unfriendly that there is no hope of remedying their overcharges other than attempting to get government action against them. Could you please help me to recover this money? I don't know what else to do about this lousy company and its practices of fraud. Its no wonder inflation is so high. Respectably XXXX XXXX
01/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 34698
Web Servicemember
I am a victim of fraud and the amount is over {$500.00}. I have repeatedly tried to resolve this issue with Direct Express and am getting nowhere. They're giving me the run around and have lied about having the wrong address for my dispute form, claiming they've sent it but I've only received my bank statements so how is the address wrong when mail has been received? They asked me to take photos of the disputed transactions and send them via email which i did and was denied and won't btell me why. I'm a XXXX veteran with health problems to include XXXX. I was in a XXXX XXXX for veterans for 3 months and am now getting put in the hospital for a week for 24 hours a day tests on my XXXX XXXX. I am tired of the nonsense from Direct Express so I've had to change banks starting in XXXX. I can not XXXX because of XXXX and had to go to XXXX XXXX to eat because my money was stolen. I can only imagine how many XXXX Vets they take advantage of. They are liars and use stall tactics in the hopes that Vets like me will give up. Unethical. Immoral. Disgusting. They have all my data and keep stalling.
07/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WI
  • 539XX
Web Older American
I receive my social security funds directly into my DirectExpress account. There have been numerous fraudulent charges throughout my time with DirectExpress. I tried resolving but when they send me the paperwork it never is timely. They have a rule you have 10 business days to file your complaint from the time DirectExpress sends it through USP service. They gave me fax numbers that do not work, e-mail address that doesn't work and no physical address, just a P. O. Box address. I really would like to speak with someone regarding the amount of money I have been denied. The individuals working at DirectExpress are rude, I've been yelled at stating that their fax machines are working and that it's my fault. I just put a complaint on XX/XX/2022, through 2-day mail delivery to their XXXX XXXX to in XXXX XXXX XXXX TX. I had {$230.00} in fraudulent charges from XXXX in my XX/XX/2022 statement. I do not own or have XXXX products. This has happened prior to this many times. Always XXXX charges. All fraud. Email me please. After the charges I have nothing to buy food. Please help me. Thank you for your time.
07/17/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 925XX
Web
this complaint is with direct express. this is not the first time. since recieving ssi benfits from XX/XX/XXXXhave already had id theft 2x which both times i was n the hospital for XXXX attemps. but only one time was i given back any money. sinceXX/XX/XXXX i had lost my card and because my account with direct express is flagged i hve to go to social security if i want any changes with direct express. so the XXXX the XXXX the XXXX and the XXXX i went to social security so they can call and get me a new card which i did the next day delievery which is 2 days and repeatedly had to go back to ssi cuz the card never came and was still charged the expidite fee 2x and a fee for new card. then XXXX while i was at social security canceling the card and having them send me a new card ups delievers the card but the lady at social security says that to just throw it away cuz its no good but it was already thrown away by th time i got to my mailing location. so when i got my new card i was suppossed to have XXXX but had XXXX ive tried to call direct express but with the lawsuit against them i cant ever get thur
12/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NM
  • 88310
Web Servicemember
So the month of XXXX with my direct express card. I disputed amount of {$490.00} I sent them and faxed the dispute 3 times. XXXX days later they gave me provisional credit. Then at the end of the month XXXX day before I get paid they said I was XXXX. I thought I lost the dispute. It turns out they said I did not give them a dispute. I said it was illegal for you to take money out of my account without letting me know. They gave me no notice of any kind. I told them if I did not give u a dispute how would u know how much provisional credit to give me. No answer they said I have to call the dispute department. So I was sick the next day. And when I called back I was XXXX in the XXXX they allowed someone to take a bunch of XXXX charges to the same place. When I should have XXXX in my account none of this would have happened if they did not commit this illegal act and let me take out my money at the beginning of the month. And how does my prepaid card go into the negative I did not sign up for overdraft and they say they do not do this anyhow. I want my begitive amount to be cleared and my XXXX back
04/06/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19111
Web
I have been. Trying to contact u s direct express from XXXXXXXX XXXX through XXXXXXXX XXXX 2023. I've been calling the customer service number. XXXX many times daily at various times including easy XXXX. This is supposed to be a 24 hour service line. The message always say " we are currently experiencing high call volumes and you will need to try your call later. I need to transfer money to my bank which has yet to be approved despite emailing the prescribed HCH REQUEST to their email with a confirmation letter including account and routing information and receiving a response that I must call this service line to provide more information. I also need to stop payment on a fraudulent charge because I was deceived by an online site posing as the U.S. POSTAL SERVICE when Iwas changing my mailing address. I just moved to a one story, first floor apartment at the advice of my doctor because of mobility issues. Please note I have also tried to notify U.S. Direct Express of my address change and that is impossible to accomplish. I feel like my SSDI is being held hostage. Please help resolve this issue?
02/08/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • WI
  • XXXXX
Web
I have a direct express card to receive payment for some one im payee for. Their payment card expired and im supposed to get one sent automatically. They never sent it. I tried calling all day from monday XX/XX/XXXX to wed the XXXX it kept saying its a high volume of calls. My recipient ended up calling ans gtting through on threeway. The lady ad she would expesite the card after i ecpressed my issue with them not answering she confirmed my address and phone and stated the card would be expedited for XXXX and and she confirmed my phone number and said she would send the tracking number ... and tht the card would cm friday on Friday nothing came so i waited Saturday nothing came now its Monday and nothing has come. I can not pay bills or buy hygiene or food for my recipient.. i have called all numbers available and everyone tells me to call XXXX they are to this moment saying theres a high volume of calls and it hangs up i dont kno what to so but to keep calling ive called 103 times today already and last week im sure i called 1000 times..i dont kno what else to do so i figured id file a complaint
10/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • XXXXX
Web
This is an emergency, because for this is my only income ( Social Security Retirement ) and I depend on to pay my bills at the end of this month. No one else had access to the card. Debit Card stopped working on XX/XX/XXXX. I attempted to reach out to the company ( Direct Express ) on XX/XX/XXXX and was initially unable to connect with the customer service. Numbers provided to not accept calls from abroad ( including international line ). With the help of my nephew, I connected with customer service through VoIP ( local number ) and was able to contact a representative on XX/XX/XXXX. They informed that the card was suspended for fraud suspicion, and that the issue would need to be resolved by a level 2 technician. They transferred the call and no level-2 technician ever responded. I attempted to contact service representative again, and 3 times over, no one from level 2 picked up. Upon further attempts, the line would disconnect automatically upon entering my Social Security Number and was unable to contact a service representative. I There are no further options to contact the company.
11/22/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NM
  • 87111
Web Servicemember
My debit card expired on XX/XX/XXXX of this year. I contacted Direct Express customer service on the XXXX of XXXX. At this time I was informed that a card had been mailed on the XXXX of XXXX. On XX/XX/XXXX, still without a card, I contacted customer service once again. During this call I was issued a second card. On the XXXX of XXXX I contacted customer service yet again. This time wanting to transfer fund to an account I am actually able to access. I was told this can not be done without a card and that the replacement card for the one that expired on the XXXX of XXXX technically isn't late yet as it hasn't been XXXX business days since it was order. So, through no fault on my part, I have been unable to access any funds in my Direct Express for the past 22 days and all the customer service people could do for me was to tell me that my replacement card isn't late yet because it hasn't been XXXX business days. How is this acceptable? Why is it that Direct Express is allowed to continue to work with the federal government when they have such disregard for the people that are their customers?
08/07/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • AZ
  • 85013
Web
Regarding XXXX On or around XX/XX/2019, i received a notification from all 3 credit reporting agencies that The XXXX XXXX XXXX reported an item onto my credit for a collection in the amount of {$2200.00} ( per XXXX ) this item reflects Comerica bank as the lender / creditor. I attempted to dispute this item as i have not had any accounts with comerica. The dispute was denied, XXXX XXXX XXXX reported that the dispute is invalid. I contacted comerica bank and was advise my name and information does not match, and that it wouldn't be reporting on personal credit since the item is a business loan/account not a personal one. I contacted best service company and was advised that it is a personal obligation and that they will continue to report it, unless i send documentation in to provide the details. This is not resonable as i was asked about a different last name of an individual or business and denied knowing any of those individuals/entites. I requested they review with comerica and remove the item from my report, to no avail. I am requesting they remove this item from my credit immediatly.
06/16/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NC
  • 28379
Web
My mother used her XXXX XXXX Debit Card and attempted to withdraw cash from an ATM ( I am her representative payee ). The ATM dispensed no cash, issued no receipt. It flashed an error message " your financial institute does not allow transactions of this value ''. When she went to a different ATM, the previous withdrawal had been deducted from her account as if indeed it had been dispensed. I could not contact this company and I made MANY attempts to remedy this error until almost three days later. I was unable to successfully file a claim with them until six days later and they then made her wait another twenty days to issue a 'temporary ' credit while they researched. One month later, I received a letter from XXXX XXXX Stating they were reversing the temporary credit because the merchant 'stated ' there were no errors on that atm. They did not demand proof of dispensation and they have not complied with my request for all documents pertaining to these transactions and for the proof of dispensation. I am attaching a full outline of all dates for phone calls and actions taken by myself.
11/13/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • GA
  • XXXXX
Web Older American
XXXX XXXX, a division of Comerica Bank, has allowed someone to hack my account and steal approximately {$1700.00}. When I notified them on XX/XX/XXXX the charges were still pending but the customer care rep. said that she could not stop payment. I asked her to close the account and she refused saying that you can't close an account that has pending charges. Her advise was to call the next day. When I asked for her name I was disconnected. Currently XXXX XXXX has locked me out of the online account and telephone. Whenever I call my account number is asked and I receive the message that the new card is in the mail then the system disconnects. I lodged a complaint with the XXXX of Texas. Comerica Bank told the XXXX XXXX XXXX XXXX XXXX XXXX is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business Bureau. '' As of date the fraud division of the bank has had no contact with me. I have copies of my bank history which shows many banking discrepancies. This account is for my adult dependent son who receives SS and SSI benefits
08/01/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • SC
  • 299XX
Web Older American, Servicemember
I received communication dated XX/XX/2021 congratulating on opening a checking account with Comerica Bank. I also received copies of sample checks and deposit slips with an account number. Upon receiving this letter, I immediately contacted their office and said I never opened up any account with them. I was told someone would contact me within 24 to 48 hours. I did not get a return call. I called again and they transferred me to their fraud division and left a voice mail for XXXX XXXX XXXX XXXX x XXXX. I was told that the account was closed. Again, 2 days later still no return call. I called again, left another message. His voice mail just keeps saying hes in the office but said if he wasnt there and for immediate attention to call XXXX XXXX XXXX XXXX x XXXX. I contacted her and again received voice mail which stated for immediate assistance contact XXXX. On Saturday, XX/XX/2021, I received Your Comerica Access Checking Statement. I believe both of these individuals who do not return calls, are part of this scam. This has gone on for too long now. Im asking for your intervention.
02/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 77505
Web
12 days ago I discovered that my Direct Express Debit Card had been hacked and every single penny was gone. I spent 2 hours on hold before I was finally able to speak to someone. The thieves stole over {$8600.00}! All the purchases were made in Washington D.C., Virginia and Maryland and we live in Texas. This money is for my XXXX XXXX granddaughter. It's her survivors benefits from the loss of her Mother in XXXX. I had saved the majority of her funds so that she will be financially stable when I am no longer on this earth to care for her. I have heard absolutely nothing from Direct Express. I called them again on XX/XX/XXXX and spent another 2 hours to just get a standard spiel from the person on the phone. I was under the impression that they only had 10 days to return the funds. Please help us to resolve this issue. I went to Social Security and her funds will now be deposited into a bank account. I have read so many horror stories about this company! Why does the government still use them! I rarely use this card so I know the number had to have been obtained through Direct Express.
05/10/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • KY
  • 40511
Web Servicemember
My brother XXXX XXXX, passed away in XX/XX/XXXX. He had a Direct Express debit card for his Social Security direct deposit. I wanted to know if there was a balance in the account and requested the remaining funds. Direct Express told me what paperwork to send in and I mailed everything on XX/XX/XXXX. Didn't hear anything so I called on XX/XX/XXXX. Talked to XXXX. She told me the paperwork was received and I will be contacted about any remaining funds in 3-4 weeks. No response, so I called again XX/XX/XXXX talked to XXXX. She told me, there is nothing pending on the account. She said, there is no correspondence from me. She never asked me for the tracking I.D . number. I asked for a Supervisor, was put on hold twice. Said the Supervisor did not answer either time. XXXX did not offer any assistance after that. Did not go over the procedure or anything. This business has numerous complaints with the XXXX XXXX XXXX and nothing has ever been resolved. I still don't know if my brother 's debit card has any remaining funds. Customer service is non-existence. How do they remain in business?
08/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • XXXXX
Web
I filed a dispute for Unauthorized Transactions # XXXX I had card # XXXX however that card was stolen. The reason I had to file the dispute in the amount of {$730.00}. I have another card ending in # XXXX. My provisional credit was granted on XX/XX/2020 per letter from Direct Express in the amount of {$730.00}. AS of today XX/XX/2020 : The provisional credit has NOT yet posted to my card ending in # XXXX. I have tried to contact Direct Express to NO AVAIL. I'm currently on hold going on 50 mins NO ONE is answering to assist me. Per the letter from Direct Express dated on XX/XX/2020 : I suppose to have FULL ACCESS TO THE FUNDS! FULL ACCESS TO THE PROVISIONAL CREDIT OF {$730.00}. However, the Provisional Credit has NOT yet posted to my card ending in # XXXX. I DO NOT HAVE card ending in # XXXX anymore. # XXXX was stolen from me this is why I had to file the dispute. REMEDY : I WOULD LIKE MY provisional credit posted to my card account ending in # XXXX. Per the Direct Express letter dated XX/XX/2020 I suppose to have access to the Provisional Credit in the amount of {$730.00}
03/17/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32803
Web
On XX/XX/XXXX I had 5 separate charges from XXXX XXXX XXXX each for {$200.00} for a total of {$1000.00}. I've attempted multiple times to resolve this with XXXX XXXX and inquired about obtaining more information about the charges I'm writing on several occasions. I filed a police report as the only information XXXX XXXX gave me was they were cash withdrawals even though I did have my card in my possession. I advised direct express that in the weeks before the fraudulent charges I did receive an email that appeared to be from their company stating my account was locked and I would need to enter my card # and pin to unlock it. In hindsight I realized that this was obviously a scam to obtain my card # and PIN.. I've provided XXXX XXXX with my concerns in writing and the evidence to support my claim to no avail.. They refuse to investigate my claim despite the indisputable evidence that my claim is valid and I was scammed for {$1000.00}. XXXX XXXX is not following federal law at this point and have blatantly disregarded the laws put in place to protect consumers in such matters.
12/11/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • XXXXX
Web
After I used my direct Express comerica Bank pre paid debit card at the XXXX ATM machine at XXXX XXXX XXXX, XXXX XXXX, Florida, XXXX on XX/XX/XXXX at XXXX to take out {$600.00} that left me balance of {$200.00}, I then started having issues with my direct Express comerica Bank XXXX on XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX And at XXXX XXXX, it stated chip error and card not valid. When I went back to same XXXX ATM machine at XXXX it printed receipt saying the number of daily withdrawals has been exceeded, please contact your card issuer. And receipt shows no balance. I never used my card to get any money out on XX/XX/XXXX. I tried calling customer service to get agent on phone but it won't allow you to talk to live agent, it gives you pre recorded junk messages no option for live agent, was only able to close out card and request new card, But not able to dispute any charges on the account nor tell agent account is compromised putting my XXXX benefits at risk of further be stolen. I reported card damaged and requested a new card be mailed not received yet.
07/01/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NC
  • 28806
Web
This complaint is against US Direct Express. The website is constantly down and many people are constantly having trouble accessing / using their money via debit card. I am deaf and can not call to complain but per many users on various websites, the phone lines are also constantly down. If this company can not do a better job then the US Treasury dept needs to find another company to handle our SS and XXXX payments / money. I live on {$1100.00} XXXX per month and I am always out of food by the next check so if I can not access my money then I go hungry. This is not right. I have bills that I need to pay online but can not access my money so I end up paying late charges. There are problems every single month. Google " problems with US Direct Express '' and you will see that there are thousands upon thousands of people who have the same problems / experience I have every month. The poorest of the poor are being denied access to their only pitiful little source of income. For some this can be a life or death situation. It is time someone did something to fix the problems.
01/19/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • LA
  • 710XX
Web
I have a dispute with Direct Express Dispute Department concerning a transaction on my direct express debt XXXX. This dispute was opened on XXXX XXXX, 2015, I submitted documents on XXXX XXXX, 2015 and the dispute was closed on XXXX XXXX, 2015, base upon conflicting information. They stated I wrote XXXX XXXX, 2015 verse XXXX XXXX, 2015 as the last time I used the card. I resubmitted a letter concerning the error with the date and stated at the time I open the dispute I stated XXXX XXXX, 2015 as the last time I used the card. On XXXX XXXX, 2015 the dispute was put into Fair Hearing Status. I was told it could take 30 days and I was also told there is no time frame concerning the Fair Hearing Decision. I believe without no timeframe it could take years before I receive my money back. I provide d the police incident number and the XXXX who are working on the case, her name is Officer XXXX XXXX she can be reach at XXXX or XXXX. The direct express dispute number is XXXX open on XXXX XXXX, 2015. Thank You, XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX. XXXX XXXX, XXXX, LA. XXXX
10/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • IA
  • 523XX
Web
social security XXXX benefits deposit to my direct express mastercard once a month. XXXX 's deposit was on my card but it was locked because they suspected possible fraud suspicious acts. I didn't have a clue till i went to atm to get money to pay bills and card declined so came home looked up my account my check was deposited but my account froze. I called customer service and put on hold indefinitely meaning never got to talk to anyone for the last 4 days. I have called the bank which said call customer service i have called social security which said call customer service ive called lost or stolen card number which said call customer service. NOBODY WILL TALK TO ME!! I need my card unlocked to pay bills. They should let me deside if my card is being frauded then i will report it to them. They have no reason to assume it is and lock me out just because something looked suspicious in there eyes.They are invading my privacy by knowing when and where my card is being used that's none of their business till there is reason to. I need my goverment check to pay bills now.
08/12/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 935XX
Web
I am XXXX. On XX/XX/XXXX my government SSI benefits became available. I live in XXXX, CA and my card was fradulently used in XXXX XXXX, about XXXX miles away at XXXX XXXX. ( cst ). I received 2 email alerts from DirectExpress regarding these transactions ... Automated Fraud Alert and Suspicious Activity Alert. One transaction for {$200.00} was successful and another for {$500.00} was declined. Both were performed at the same merchant location and on the same day, XX/XX/XXXX. I contacted DirectExpress and informed them of the fraud and confirmed I had not made these transactions. I was told my card would be reissued and that I had to submit a form in order to receive credit for the money taken from my account. I received an email response today regarding my complaint from DirectExpress that no fradulent activity was found, I will not receive the {$200.00} credit, and the case is closed. I have been waiting for a replacement card since XX/XX/XXXX and have not paid rent or bills, I have no money to buy food or other necessities. Their response is unacceptable.
01/06/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WA
  • 98367
Web
On XX/XX/XXXX I was to receive {$790.00} ( retirement ) and on XX/XX/XXXX {$770.00} SSI. Once my SSI was deducted I received {$23.00} as my monthly SSI/XXXX payment. This left me awaiting my retirement money which I am told is on a different debit card with a different card number. I have tried and tried to call DirectExpress and resolve this issue and I get nowhere. They say they need to transfer me to someone else and every time it only gives me the original menu for the wrong people. I have been able to find out that the retirement card starts with XXXX and ends with XXXX. Also I have an account number XXXX and possible tracking number of XXXX. I have this info but I can't even get to talk to someone to use it.. I have tried for nearly a week.. It's possible it got sent to an old address.. I called there and they don't have it or it may have been sent back. BUT again, I can't talk to someone to do a search or tell me something tangible. I really hope your agency can help me.. My rent is over due and I'm looking at being homeless which scares me.. Thank you!!
05/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 93534
Web Servicemember
Fraud by D .E AS IN DIRECT EXPRESS FROM XXXX - XXXX. IN XXXX D E. SAID THEY WAS THE ONLY OPTION SINCE MY MOMS CHECK AND MY CHECK DISAPEARED AND CALLS AND CONTACTS WERE INTERCEPTED MAIL REDIRECTED AND DIDNT RECIEVE OUR UPDATED I D, DOCUMENTS OR SECURED AND CORRECT FUNDS ONCE I AGREED TO THE CONSTANT BADGERING FROM D. E. TO USE THE DEBIT CARD FOR XXXX AND SOCIAL SECURITY SINCE THEN THERE'S BEEN THOUSANDS OF DOLLARS MISSING BEFORE AS THIS AND XXXX XXXX USE XXXX XXXX TO OPPRESS AND DESTROY MY FAMILYS FINANCES CREDIBALITY AND FREEDOM AND MY MOM WAS TAKEN FROM HER HOME IN XX/XX/XXXX, HORRIBLY XXXX XX/XX/XXXX IN XXXX XXXX XXXX XXXX HOSPITAL BECAUSE OF DE NEGLIGENTLY ENABLING ID THEFT. UNFORTUNATLY DE SEEMS VERY FRAUDULENTLY PROFFESSIONAL IF DE ALWAYS PREVAILS IN DESTROYING XXXX FAMILIES AKA VICTIMS EXTORTED FINANCES ARE BY D.E. INSIDERS AND CRIMINALS THAT WORK WITH DE. TONIGHT ANOTHER TWO VALID CLAIMS OF OVER XXXX DOLLARS MISSING FROM MY ACCOUNTS ARE BEING ERRONEOUSLY DENIED BY TEIR 2 AFTER TIMELY FILING BY FAX BY MAIL AND FAX AGAIN APPEALING TO UNJUST DIRECT EXPRESS.
04/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • MI
  • 49506
Web
1. Open account with comerica in XXXX. Called rep said had no record of account have to go to bank. 2. Open account at XXXX bank with teller XXXX. Checking and saving XXXX dollars was placed in each account 3. Recieve a debit card went to use it saying that cant access checking or saving. 4. Call rep on phone comerica saying that i have to go into bank 5. Went into the Comerica. Say that comerica had no knowledge of the account and can not prove my identity- provide license and w2 form and valid license - asked rep to close account. Provided a number 6. Talk to fraud rep. I asked to closed account and wanted money back. No longer need the account. He shared we just trying to protect you. He said i could get XXXX dollars return to me.that i would be c 7. The rep called. Said i could not get XXXX back. They could only pay 20. Ask me to come in the bank to get check or send by mail. I told rep by mail. 8 rep falsely wrote that comerica closed account be cause of fraud. Account was closed by me. Now all account are closing. I wanted it corrected immediatey.
01/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 29485
Web Older American, Servicemember
I made a purchase in on XX/XX/XXXX never got my purchase delivered ask for Direct Express to refund my money sent them the tracking number where it showed that it was stopped at customs in XXXX XXXX as final status. I explained that I never got my log splitters that I paid for but Direct Express would not reverse the charges. I made a complaint to Senator XXXX XXXX office and they referred me to your department. Could you please help me recover my funds. The card used at the time of the fraud was XXXX XXXX XXXX XXXX Master Card XX/XX/XXXX I immediately cancelled that card and they issued me a new card XXXX XXXX XXXX XXXX Master Card XX/XX/XXXX. 17 Track tracking number is XXXX XXXX XXXX last update was XX/XX/XXXX. Did not make it XXXX SC. I Never got these three items I bought two at at XXXX and another purchase at XXXX because it was such a great deal. This was a scam. Phone number on card for customer service is XXXX but that number will put you on hold for hours and then hangs up on you.Comerica fraud center number is XXXX XXXX XXXX and XXXX XXXX XXXX XXXX.
11/27/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MA
  • 027XX
Web
I am a payee for my sister-in-law, her social security XXXX benefits go on a Direct Express card each month. In XXXX 2019 {$180.00} in fraudulent charges were put on her card. I immediately called Direct Express. I spoke with the fraud department and they sent out paperwork for me to fill out, I did that and I faxed the paperwork to Direct Express and I received a confirmation that they received it. 9 business days later I call Direct Express to follow through because we still have not gotten credit, they claim they never received the paperwork from me. I've been faxing the company every single day for over 10 days now getting a confirmation each day and we still have not gotten credit. when I do try to call them I either get disconnected or two to three-hour process. All we want is her money. the charges came from XXXX, none of us has a XXXX, none of us have a XXXX account. This money is the only money she has coming in. Thank you. I submitted the original card number that the funds were taken from, we now have a new card with a new account. Thank you again
03/29/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • MO
  • 647XX
Web Older American
On XX/XX/2022, I purchased an item from an ad seen on XXXX from a seller called " Onedaystuff ''. The purchase price was {$24.00}. There was no confirmation number or email. Checking the charge with my cards app, I noticed a charge in the amount of {$210.00}. I immediately attempted to contact the seller, but all links were dead and the sellers XXXX profile was gone. Typing the address into a browser returned a 404 message " not found ''. On XX/XX/2022, I contacted my card issuer " Direct Express '' and informed them of the fraud. The debit card was immediately deactivated and a new one issued to me. I initiated the dispute procedure and received the paperwork by mail a week later which I filled out and returned the next day. My bank replied by mail on XX/XX/2022 denying my claim, stating that the transaction was authorized and I should resolve the issue with the merchant directly. A merchant that is impossible to reach and has never shipped the product to date. I continue to see identical ads on XXXX for the product but with ever changing seller names.
03/03/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • PA
  • 187XX
Web
Comerica Bank Parent Company of Direct Express, has failed and/or refused to issue my Social Security Benefits and a timely and prompt fashion. On at least two occasion XXXX XXXX and XXXX XXXX deadlines were failures. I tried to exhaust my remedies at corporate level but to no avail. I spoke with gentlelady for the eastern board name XXXX. I explained to her I went to the postal office on 2 different occasion s superior told me there was absolutely no mail for for direct Express. I told her this the answer she could offer is that pay federal XXXX for XXXX dollars. Keeping in I 'm on a fixed income and over on rent other bills.then spoke with XXXX who operates Quailty service for Comerica bank. She totally avoid Ed me.I ran out of options. This complaint is my last resort. To this date XX/XX/2016.I Respectfully ask that CFPA look into this matter at your earliest convenience. And compel These entities with all rules regulations of law. To issue my debit MasterCard. ASAP and and other relief you may offer thanking you in advance for your assistance ....
01/18/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WI
  • 54701
Web
I was alerted to a low balance on my direct express card on XXXX XXXX at around XXXX I immediately checked my transactions online and noticed my account had unauthorized transactions. I called and reported it immediately and had the card shut off and claims put in for the transactions. I was told to wait for a questionnaire to fill out that needed to be back by XXXX XXXX and XXXX according to each claim. The questionnaire never arrived I called in on the morning of the XXXX and was told to type a statement and include my police report of the theft with it. I did that and faxed it to them. I called back in 8 hours later to make sure they received the fax and was told my claims had been denied. These were unauthorized claims and my money was stolen and they were reported immediately to them and they are refusing to give me my money back. I still haven't even received my new card in the mail. They tell me to call the vendors of the transactions which I've tried and someone them you can't even speak to anyone specifically XXXX which is the biggest ones.
07/01/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 95608
Web
Hello I'm the payee for my daughter who receives SSI to Direct Express every month on the debt card. On XX/XX/XXXX at XXXX an amount of {$810.00} was places on my card as soon as the money hit XXXX was transferred from my account to XXXX XXXX in NV and my card was canceled with no explanation. I live in CA and have no transportation to even travel that far let alone cancel my card that isnt expired till XXXX. Direct express says I made the authorization, lost my card or gave it to someone but a new card will be sent with the remaining balance of {$8.00}. I still have my card never lost it or gave my information over the phone or to anyone. I please need help the funds are to help pay rent and provide for my household. When I try calling the phone hangs up and no resolution. I did file fraud but I feel I need more gelp in my corner its completely obvious this was a fraud situation from doing research online XXXX XXXX does this to the CX and nothing gets done. Please please for the CX can you stop the employees from doing this to other SS recipients
09/12/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 326XX
Web Older American
have a DIRECT EXPRESS card for deposit of my Social Security checks. In XX/XX/2019, I was CHARGED {$140.00} for a TOOTH WHITENNG KIT that I never ordered nor received. I was given a tracking # by Direct Express to check with local post office and they concurred that a package had been delivered to me back in XXXX, 2019 and left on porch in rocking chair. I NEVER received the package they are referring to. I am XXXX years old and rely on XXXX. just to pay my monthly expenses. I would never have ordered such an outrageous item! I complained to Direct Express and they gave me a " temporary '' credit while they investigated, only to rescind that credit 10 days later! I have been fighting this charge since XXXX to no avail. This week I received a letter from Direct Express stating " we are pleased to inform you that our investigation has concluded and your case is now closed. The {$140.00} " provisional '' credit dated XX/XX/2019 will remain as a PERMANENT credit on your card account. no such credit appeared on my card and my balance is {$.00}!
06/13/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WI
  • 54701
Web Older American
I tried calling Direct Express myself 6 to 7 times. I was either cut off or couldn't understand the person. I called regarding two withdrawals one in XX/XX/2019 and one in XX/XX/2019 that I did not make. I went to the Social Security office for help but was told to call the XXXX XXXX XXXX XXXX and XXXX XXXX XXXX. I called the XXXX and made an appointment for XX/XX/2019 On XX/XX/XXXX, I met with an Elder Benefit Specialist to call Direct Express. When she called, we were not allowed to be on speaker phone. I am hard of hearing and the accent of the person was hard to understand. The customer service rep did NOT allow the Elder Benefit Specialist to use the speaker phone. He talked to her directly and had a hard time understanding. I gave permission for the EBS to talk to the rep. the rep told her he had to call an XXXX # associated with the transaction. She was unwilling to anything else. I would like these charges/withdrawals that I did not make credited back to my account. I asked for a paper statement and it is being mailed. XXXX XXXX
11/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • IN
  • 46221
Web
Someone got my card, charged {$220.00} from me, ordered a bunch of stuff from XXXX, XXXX, XXXX XXXX XXXX, there was quite a bit more but I cant remember what else it was that they got. All I know is that when I tried to use it the machine kept on denying my card. So I had to order me a new card, I am still getting money taken from me every month there is almost {$150.00}. missing off my card, I dont go anywhere to buy anything, I dont order online. My S.S.I money is the only way I live, having people steal it from you each month its hard to live on it. I HAVE HAD MY IDENITY STOLEN FROM ME, THATS THE REASON WHY I CANT GET MY CREDIT SCORE UP. There are people out there that is using my Social Security number to get credit cards, all kinds of other things while I sit here trying to get our own place to live, we cant even do that because someone is putting my name to shame or giving me a bad name for using my information. WOULD YOU PLEASE CHECK OUT MY XXXX XXXX ACCOUNT, MAKE SURE ITS NOT ME THATS TRYING TO PURCHASE CREDIT CARDS, LOANS, CARS.
03/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • IL
  • 61832
Web Older American
On XX/XX/2021, three days after my direct deposit, charges appeared on my debit card statement from XXXX at the following times and amounts : XXXX for {XXXX, XXXX for {XXXX, and XXXX for {XXXX} totaling {XXXX Direct Express refuses to return the monies alleging that the purchases were authorized. The XXXX company supports me stating that I did not make the purchases and that they returned the monies to the bank to correct the error. I contacted the bank with this information, showed the bank " People/Robots '' that these purchases were not made by me on this account and included the information of the return by XXXX for the items. Regardless of the hard evidence that was timely submitted, twice, that shows the cardholder ( Me ) did not make purchases, the Direct Express " People/Robots '' insisted that the purchases were authorized and refuses to return the funds that were returned by XXXX to me. Okay, why won't Direct Express return/release my money? SINCE THE FUNDS WERE RETURNED BY XXXX TO MY ACCOUNT, WHY DO I NOT HAVE THE MONEY?
08/21/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • FL
  • 33185
Web
Good morning, I retrieved my credit report and credit score from the annual credit web site. I called Coamerica Bank and spoke with XXXX XXXX from the HELOC department and informed her that my credit scores is XXXX and I have declared bankruptcy 5 yrs and I have a discharged 4 years ago. I informed her numerous time what was Coamerica credit scores criteria and bankrupcty criteria as I was interested on a HELOC for $ XXXX ( my primary house value is {$370.00} ) the CLTV would be 35 %. She mentioned in order to know if Coamerica would accept it, I would have to apply. I did and after 10 days, Coamerica denied my HELOC based on these issues. I could have prevent it and although is minor, it would n't affect my credit scores nor taking her time, nor mine. My issues is to either coach and train the employees at Coamerica so any future consumer will not go through the aggrevation. The disclosures are great however ; product knowledge from the initial contact would be better as the consumer would know whether to proceed or not. Thank you
04/11/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33025
Web
I have had several issues with this company and the fees that are having to be paid by them. This company makes it super easy to scam their customers and then you are at loss for the fees in which has been taken. 1. My card had been reordered and the balance was removed from my card. company decided to not reimburse {$700.00} the cost in which the scammer had taken off the card. There was a fee to reorder and expedite the card for an additional {$17.00}. 2. Replacement Card {$17.00} 3. Card was reordered to a city in which I have never lived {$17.00}, because of the now text notification I was able to intercept, call, cancel, and reorder the card now another {$17.00}. 4. I misplace my card and do not have a problem with the fees of {$17.00}, however the rep forgot to add the apartment number to my updated address. Therefore once the card was sent out I was not able to receive it and upon speaking to XXXX XXXX XXXX # XXXX, she understands that it is due to their negligence, I am still responsible for replacing the card once more.
12/06/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AR
  • 71901
Web
When checking my card transactions, I found several fraudulent transactions for the purchase of same type items, occurring on various days. These transactions totaled several XXXX dollars, all deducted from my monthly Social Security Retirement. On XX/XX/18, after multiple attempts to contact customer services, I finally got an answer. I explained the problem to a very nice lady in customer services. She instructed me to withdraw the remaining money on my card, then call back to report the fraudulent transactions, and get a new card. I withdrew the remaining monies from my card on XX/XX/18, and then began my attempts to call customer services to request an investigation of transactions and get a new card. As of XX/XX/18, I have now spent 4 days making frequent and repeated calls to contact customer services. All attempts unsuccessful, with recorded message stateing a larger than normal amount of calls being received, and to call back or use web site! All attempts to contact customer services via web site were also unsuccessful!!!
01/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MI
  • 48219
Web
My XXXX XXXX that was linked to my business account was hacked causing my account to go into the negative {$2800.00}. Upon notice, I immediately contacted the bank and XXXX XXXX to resolve this issue. Despite numerous transactions occurring back to back, one minute after another, there was no proactive fraud prevention and this bank allowed my account to be severely depleted as well as accumulate over fifteen overdraft fees. It is now approaching day 30 of this investigation and this situation has yet to be resolve which has tremendously affected the day to day operations of my small business. I am aware that investigations could take up to 45 days but XXXX XXXX has already admitted fraud on XX/XX/2020. I have contacted the bank on multiple occasions to receive information on the timeline of this investigation. Each time, my contact information is requested and I am told I will be contacted after further investigation into the situation. I have yet to be contacted and informed of the status of this case or any reason for the delay.
04/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 748XX
Web
There were 2 charges on my direct express card from XXXX, one on XXXX and one on XX/XX/XXXX, both for the amount of XXXX. I called and spoke to direct express to dispute the charges and was told a packet would arrive in 3-5 days. Nine days later i recieved the dispute form and faxed it back immediately. I called to make sure that the information was received an was advised that it had been and that my claim had been denied for " general reasons ''. When I spoke to XXXX they told me that the card was being used by someone named XXXX XXXX and that I needed to cancel the card because they could not block it from being used again. The business that took my money knows that it wasn't me because the name on the account didn't match the name on the card, but the rude lady at direct express touted that " a very extensive investigation with lots of research '' was performed. When asked what was used to back up the denial she had no answer. She then began to repeat the decision is final over and over when i requested to speak to supervisor.
04/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • FL
  • 34207
Web Older American
I receive retirement benefits that direct deposited on a direct express prepaid card. I tired to make a payment on my XXXX XXXX XXXX wireless account and was declined. In contacting direct express customer service I was told I wasn't approved to make these kind of purchases because I'm not on the " White List? ", I then request to be added to this unheard-of White List and am told that she will put in the request and I will be able to make purchases again after approved. I am denied this privilege and I contact them again and now am told to email a picture of my State ID card and to wait for 2 emails one confirming they received it and the other approving it. I receive the confirmation email after waiting 10 business hours and am told to wait 3 more hours and re-email it if I receive no response. I jump through all these hoops and now am unable to make any purchases or bill payments. I now have an extra charge for my phone bill and service is shut off also my power and lights service is suspended because I can not make a payment
07/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IN
  • 460XX
Web Older American
My son XXXX XXXX XXXX XXXX XXXX on XX/XX/2023 He was receiving Social Security XXXX through a DirectExpress card through Coamerica. When I contacted Social Security to report his death, I was told I could receive the balance on his card to help pay for his burial. I contacted XXXX, and I needed to send a copy of his death certificate, the last 4 digits of his XXXX XXXX and the last 4 digits of his Social Security number. I also sent my own information as to being the person to whom the remainder of his card money could be sent. Because my son had an XXXX his death certificate took longer than usual. When I got it, I emailed the information to XXXX. They sent me a letter saying I needed to send them the certified death certificate copy and one other document such as Letter of Probate, etc. When I tried to call both XXXX and XXXX, to try to find out how much money was remaining, both places and numerous phone numbers at each all reported that they didnt even have any accounts in my sons card number or Social Security number.
06/06/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • TX
  • 77062
Web
Dear CFPB, On XXXX XXXX, 2016, I went to the Comerica Branch in XXXX XXXX, XXXX XXXX to close my individual account. A couple of months later I noticed funds had been withdrawn from a different joint account on which I am a signer. It turns out the Comerica Branch in XXXX XXXX did not properly close my account on XXXX XXXX, and as a result, I was incorrectly charged inactivity fees, which then turned into overdraft fees as the account dropped below {$0.00}. This negative balance was then automatically pulled from the joint account. I went to the XXXX XXXX Branch where I closed my account in an attempt to resolve the issue. The manager there told me to contact the branch in Texas where I had originally opened my account. I have been sent back and forth with no resolution. Comerica owes me {$50.00} as a result of being charged inactivity and overdraft fees due to their error. I have patiently worked with them to no avail and request the assistance of the CFPB in finally resolving this simple matter. Regards, XXXX XXXX XXXX
02/12/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit repair services
  • Problem with customer service
  • NY
  • 10001
Web
XXXX XXXX XXXX XXXX XXXX XXXX CARD XXXX XXXX XXXX XXXX INROLLMENT CARD WITHOUT INROLLMENT CARD THEN PLACE XXXX WAITING FOR SUPPLMENT SECUITY PAYMENT XXXX TAKE THERE MONEY XXXX XXXX XXXX XXXX XXXX CARD CANELL SEND NEW CARD XXXX THEN INPUT ALERT ACCOUNT XXXX XXXX EFT XXXX XXXX CARD XXXX A DUCUMENT FAX DMV XXXX COMPLAINT DUCUMENT NOT CLEAR REFUSE SEND NEW CARD CARD XXXX XXXX XXXX XXXX DISRIMINATION RACE ALOS CREITED POOR AMEREICAN BOEN STATE WITHOUT CREITED CARD GRANTED UPON FEDRAL PAYMENTS DEPOSIT ACCOUNT USEING PRE PAID CARDS NEED BANK CARD XXXX XXXX XXXX ROUTING XXXX CLOSE CARD XX/XX/2018 OPEN DEPOIST NEW YORK STATE SUPPLMENT SSP XXXX DEPOSIT ACOUNT REJECTED SEND BACK SENDER PAPER CHECK LEFT ACCOUNT XXXX I WAS MAKING PAYMENT ACCOUNT XXXX XXXX ONTHER FIRM XXXX XXXX XXXXMASTER CARD RESTRCITION CARD BLOCK CARDS SEND FEDRAL PAYMENT BACK SENDER DEPARMENT TRERTY KID TOOK TRADE AUTOBOADY TTOK LOAD XXXX GOVERMENT CREITED BURURE ICAN GET CREITED CARD DAMGE NAME ONTHER XXXX XXXX ONTHER FIRM XXXX XXXX XXXX ACCOUNT EXCESS CARDS
07/06/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • AZ
  • 85024
Web Older American, Servicemember
Problem # 1 The month of XX/XX/2021 I realized that I was " not receiving Comerica Bank Alerts, " I then contacted COMERICA Bank XXXX XXXX and was told that all my set bank alerts were all " deleted " because I changed Mobile Phone Carriers. The Phone Numbers stood the same only the carriers changed therefore nothing should have changed. Problem # 2 On XX/XX/2021 I went to a different COMERICA Bank XXXX XXXX and made a {$900.00} withdrawal from my SAVINGS account and did NOR receive a Text Alert of the withdrawal, on XX/XX/2021 at approximately XXXX using the COMERICA Bank App and my internet connection was " cut off '' I then used the internet ( and not the app ) and discovered that the {$900.00} was being set for deduction on my " CHECKING '' account which would have caused " insufficient funds, insufficient fee and a " late Rental Fee, return fee " these incidents were a calculated move to cause an abundance of " FEES " and was conducted by a COMERICA BANK iT Web-Development Manager/Supervisor with override authority.
09/12/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • FL
  • 32958
Web
Someone set up a Debit Express Card in the beginning of XXXX with my name on it. They notified Social Security to send my check to the card instead of the direct deposit that was always in place. When the money was sent they took it. I reported this to the FTC on XX/XX/XXXX. Report # XXXX. I contacted SSI when I found out my check wasn't deposited in my account and they told me about the Debit Express Account. I contacted Debit Express and they said someone established a account in my name and had the card sent to them. {$2100.00} was withdrawn. Direct Express sent me a card minus fees. {$57.00} was on the card. XXXX XXXX at Social Security told me to see what the balance was and to send back the card, which I did. Now in XXXX I get another card from Direct Express. I did not order one and have no intention of ever using anything from Direct Express. I tried to call the number on the card to cancel this and called the Fraud Line number which I had from before. There is no way speak to anyone in Customer Service.
10/14/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • WA
  • 985XX
Web Older American
I had a Direct Express, Social Security Survivor Benifits deposit pending for the XXXX of XXXX. Deposits are in after XXXX XXXX time the night before and fully accessible after that time. Funds were not available, since then, for the {$1400.00} that is my regular scheduled deposit. Normally I call their number and put in the last 4 numbers on my card, then next step, my 4 digit password. Then it tells my Deposit, Balance, Transactions and such. Now it asks for my last 4 numbers on my card. Then to activate, check balance or transactions, tp please enter the full account number. Then as it thanks me for my patients, the longest was almost 4 hours with scratchy elevator music. My Son is a Senior Vice President for XXXXXXXX XXXX in charge of Database. He says that Comerica Bank- Direct Express , experienced a Data Breech and is ghosting everybody to prevent a run on the bank. I received a letter yesterday saying to either call the number to discuss this or if there is no problem, the card will be activated on its own.
12/13/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • CA
  • 95356
Web
Somehow my number was stolen and used to purchase merchandise online. I immediately noticed the charge and tried to call to get it figured out. I get my social security survivor benefits through Direct Express, and as far as I can tell so does anyone else who does n't do direct deposit. My issue with this company is that they have only one way to get a hold of them, one phone number. I am on day 12 of trying to get this money back that was stolen from me. I call every single day, at least 3 times, and the automated operator who comes on when they transfer you to a tier XXXX agent, just says it 's too busy, call back later, and hangs up. I have only made it through twice, and that did n't go well. They re saying it will be at least 8 weeks to refund the money back to my account. I do n't understand why they have that right, I feel like i 'm being victimized by them, I have had no help whatsoever in this matter. I even got the address to where the stolen merchandise was sent, and they don, t care, did n't want the info.
06/10/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89119
Web
On XX/XX/2021 I was in La XXXX, CA, and i was shopping and i had dropped my debit card from Direct Express. It had dropped my card either outside of vehicle or in the store because when I was looking for it in my seats of my car I found it and put it in my back pocket. I noticed it was gone out of pocket when I went into atore to purchase something.. I proceeded to pay with cash. This was about XXXX XXXX when the card was missing. I then called Direct Express to get a new card and stop anyone from using it. I then found out that someone used my card at XXXX XXXX on the XXXX of XXXX at a XXXX XXXX and XXXX fraudualetly spending XXXX at XXXX XXXX and XXXX at TXXXX. I filed a dispute with Direct Express to gedt my money back and made a police report and they still denied my claim so I am out of XXXX and XXXX dollars. Thy said that I can not appeal this or have this looked over,. I feel they never looked t it n the first place because its evident that is was fraud. I do have a police report and Im waiting on copy of that
07/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 79602
Web Older American
I was the victim of identity theft and when they got my card number and went on a shopping spree, Direct Express did Not catch it. When I did catch it they had stolen XXXX dollars so far! When I filed a claim with Direct Express I was told that they did a THOROUGH investigation and found that the charges were fine. That they were authorized! There's No Way that I had anything to do with those charges! It was Very Obvious that someone named XXXX on XXXX was the one that was stealing from me! He sent himself and his wife money to their XXXX accounts and their phone number is right there! Any XXXX could see that they were the ones spending my money! But yet Direct Express is telling me that they can't find anything wrong! Well what's to stop them from doing it again?!!! I have filed reports with the FTC and the Cyber Crime Department already and will be filing with both the Texas Attorney General and the California Attorney General. Direct Express is REFUSING to Reimburse MY Money that THEY Let someone STEAL from Me!!!
01/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • UT
  • 84321
Web
In XX/XX/2020, I discovered my debit card number had been stolen, somehow, and used for fraudulent charges overseas. I can't travel - ever - due to XXXX. I am single and do not let anyone else use my card. The card itself was not stolen - just the data. Someone used the data to steal funds from my account in the form of cash advances. I immediately notified the company the second I found out about the fraudulent charges. The company sent a form to me to fill out, which I did and immediately faxed it back to them. The gave me a " temporary '' credit. I just found out today this company reversed the credit without providing any explanation. I tried to reach the company through their 24 hour number. I never got to speak to a live person. I tried to get through after pressing the required number to reach a person for over 2 hours listening to hold music. No one ever answered! Also, I attempted to contact the company regarding the fraud charges last month and never could get through to a live person to discuss the case.
03/06/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OH
  • XXXXX
Web
I had my Comerica debit card stolen and unauthorized transactions showed up on my account. I opened a dispute with Comerica. They provided provisional credit for {$3000.00}. Well, I received a letter from them today that my claim has been denied. Their reason? Because the Authentic Chip-Read Card and PIN were used in the transactions. No, kidding??? You mean the thief that stole my debit card also stole the chip inside the debit card? Wow! Now, I have no idea how they got my PIN number. My guess is that they saw me punch it in. Regardless of how they got it, they got it. I explained all of this when I opened the dispute claim and they were happy to investigate only to come back and deny the claim based on the exact same reasons I filed the claim in the first place. Their other reason for denying my claim is that there were no failed PIN attempts. Someone please explain to me what that has to do with anything! So their whole investigation concluded that my debit card was used so were just going to assume it was you.
11/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92883
Web Servicemember
On or about XXXX XX/XX/2021, I had Social Security enroll me in Direct Express to receive my benefits on this prepaid card service. I was told that on or about XXXX XX/XX/2021, I would receive my card with my benefit deposited on it. However, on or about XXXX XX/XX/2021, I received a text message that a new pin was applied to a Direct Express card that I never personally received. I was both anxious and frustrated at this as not only is my address, email, and phone number needed to do this, but also my date of birth and last four Social Security Number. This is too high a security risk and Social Security promises that XXXX XXXX is a safe convenient experience. I then was sent another card with a {$13.00} charge that should be waived as the delivery of my card and subsequent theft was not my fault or responsibility. Fortunately, I had Social Security cancel my direct deposit in time. But, Direct Express Card Services refuses to take responsibility for their mistakes and waive the fee and close the card down.
05/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • TX
  • 770XX
Web
COAMERICA BANK took so much money from me in fees that I walked away and left them and their ridiculous balance. Id say overall they took over {$1000.00} from me. Their way of banking is different than any other bank I have banked with. It is almost set up to penalize you whenever possible. When you deposit money the bank puts that in first than pays your bills. Not COAMERICA. COAMERICA pays your bills than puts your deposit in. Leaving me with 5-10 over draft fees. I went to the manager multiple times about it. He did reverse the fees, apologies were made. However it continued. I had to take my business elsewhere. I was rejected for an online checking account and pulled my XXXX XXXX report. COAMERICA has reported me for account abuse and a balance of their fees of {$930.00}?! This infuriates me. They are the ones who abused my account. My husband is a witness to this. I want this account resolved and removed from my XXXX report. They can not get away with this. I have never had this problem before. Thank you.
07/07/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • CA
  • 95820
Web Older American
I have had a DIRECTEXPRESS from COMERICA BANK for the last 8 years. On XXXX XX/XX/2023 I called the information line to find out about pending transactions as usual. The bank indicated that my card had been canceled. I had not authorized the cancelation. In fact, I had used the card recently in the month of XXXX. Only at the ATM so I didn't receive a paper receipt. The agent for COMERICA, XXXX, informed me that the card had been canceled three month 's prior. It is a debit card. So I went to XXXX located on XXXX XXXX XXXX and filled out paperwork to effect direct deposit into my bank account. That was XXXX XX/XX/2023. On XXXX XX/XX/2023 I obtained documents from my bank indicating that I had made ATM withdrawls in XXXX, no paper copy, and an XXXX on XXXX XX/XX/2023, obtaining a paper copy. I proceeded to XXXX XXXX and spoke to a Social Security XXXX. He directed me to this website and said that I could wait to talk with a specialist. He told me that many folks were experiencing similar problems with COMERICA.
02/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 73401
Web Older American
i am a XXXX senior and was a victim of XXXX and XXXX XXXX on XX/XX/19. they stole all the money from my XXXX direct express card. this caused me to be evicted because i didnt hav rent money and has snowballed to the point i am XXXX. the robbers took XXXX $ unauthorized. i have cooperated with law enforcement, the direct express fraud dpt. and the suspects were arrested with my dir, ex. card my id ... on their person. they are in jail i am awitness for the trial XXXX XXXX one was realeased on bond and and i on the XXXX and woried they might retaliate plu this last 2 nights were the coldest of the year and im about froze. all the direct express people need to do is contact the XXXX okla police dpt or the XXXX county okla dist attys office my case is XXXX. the direct express fraus investion # XXXX the police have atm video of these robbers using my card even! dont refer me to anyone else ive contacted every senior victims assistance place etc.. and i cant even find a XXXX XXXX to stay in. XXXX XXXX XXXX
12/09/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CO
  • 81001
Web
I went to go take money off of my son 's XXXX card to pay the mortgage ( it's a direct express card ) I went to the ATM and it said insufficient funds, so I tried it again and the same thing. So I went to the car and called my card to see if the money was put on there and they did. Then I called and checked the transaction history and when I heard the charges I immediately hung up and called to dispute the charges. The charges are on XXXX XXXX XXXX XXXX in the amount of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The second charge is the exact same as the XXXX except it XXXX. one minute later. The next charge is XXXX XXXXXXXX. in the amount of XXXX at a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Im confused on how anyone obtained this information as I only use the card at the end of the month or the XXXX of the month at an approved ATM. I don't use it at stores or online and I don't keep ANY cards stored in my phone. I've already filed a police report with XXXX XXXX XXXX XXXX XXXX
09/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NE
  • 688XX
Web
XXXX. I called direct Express to report unauthorized transactions. When I called it took me 22 times to get somebody. Then my call was dropped. I did not get a chance to get a replacement card. XXXX I started calling at XXXX a.m. I called over 46 times and I keep getting high call volume and ends the call. I am XXXX and communicate via email there is no access to any email on this site the website is not XXXX compliant. I have to pay somebody to sit at my house to contact this Bank. I don't have access to my money I have a XXXX day eviction notice. I have no money to pay somebody to sit at my house to call. I have no card number to transfer to a bank account. I've called from different phone numbers. There's no other option for people who are XXXX to contact this company. I have XXXX pages of screenshots showing the calls. My money is not protected there like a regular Bank. I have had disputed transactions before and never received the money. They've never refunded me. At a normal Bank you are covered.
04/05/2017 Yes
  • Prepaid card
  • Other special purpose card
  • Fees
  • OK
  • 741XX
Web Older American
Oklahoma Tax Commission giv es state refunds with a XXXX XXXX . H ad my {$64.00} withdrawn from the card ; had to place two calls to XXXX XXXX to cancel the card because the disclosures that accompanied the card said there would be $ XXXX /month " Inac tivity Fees '' if you did n't use the card. Got a " human '' on my second call to cancel ; the XXXX XXXX representative then said I had a balance due for {$.00} for the two calls I placed to cancel ( this was within 5 minutes of the time I withdrew my money at XXXX XXXX ). I asked her if I would be billed for the {$.00} and she said, " No, your card has been cancelled. '' Called the Oklahoma Tax Commission ; referred back to XXXX XXXX ; tried calling Comerica Bank ( listed on back of card ) and was told, " The card is issued by the Treasury ). If I had n't cancelled the card, evidently I would have received bills for not using it ( and now, will XXXX XXXX report this to a credit report agency? ). What a racket!
11/28/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • XXXXX
Web Older American
Direct Express locked my account. I believe it was because a new card was sent to an old address Customer service has refused to open the account and let me with draw my funds. They are holding two Social Security pension checks one for XX/XX/XXXX and one for XX/XX/XXXX. Customer service began to hang up on me after checking their records and the number of contacts They initially asked that I submit a list of documents to verify my identity. I explained I was retired more than XXXX XXXX XXXX XXXXXXXX XXXX XXXX, lived out of the country and would submit what I had. I sent my social security card, expired XXXX XXXX XXXX XXXX XXXX current XXXX XXXX with picture and US marriage license. I went to the XXXX XXXX XXXX in XXXX XXXX and they signed off on my documents and verified my identity. Direct Express refused to accept any of them. I could not produce a drivers license as I never had one. I could not produce a current wok ID as I have long been retired I need to retrieve the funds from my closed account
03/09/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • AR
  • 723XX
Web
My direct express card was locked on XX/XX/2022. I contact direct express several times between XX/XX/XXXX & XXXX XXXX XXXX I even contact the social security office like instructed on Monday XX/XX/XXXX at XXXX to update my phone number & email like told, at that point I was told it would only take up to XXXX hours to get my information updated & my card would be unlocked but when I called direct express once again on Tuesday XX/XX/XXXX at XXXX I told once again my information had not been updated & I was told that I could email them a copy of my ID to verify my identity which when I finally got an email to go Thur to them at around XXXX on XX/XX/XXXX they replied back they still could not verify my identity & to once again contact the social security office XXXX In the mean time me & my family have had to do without food & household supplies & if my card doesn't get unlocked by XXXX today XX/XX/XXXX our water will be shut off in the morning. I am need of help fixing this problem as quick as possible
12/07/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92344
Web
On XX/XX/2018 at XXXX XXXX pst I used a XXXX XXXX ATM and the machine did not dispense any funds. I first contacted XXXX XXXX via phone and in person with the branch manager and informed them of the situation and was told since Im not a XXXX account holder they are unable to do anything for me and I need to contact Comerica Bank and file a dispute and that will intiate the disputing process with them. I then contacted Comerica and filed a dispute and also faxed a written statement of what happened and attached a copy of the ATM receipt that states that XXXX XXXX is unable to give me any funds right now and to call their 800 number. Its been 4 days now and I havent received any type of credit to my account. Every time I call they tell me it could take up to 45 days to investigate and just because I faxed them a statement and a copy of the receipt does not mean they will be giving me the provisional credit. I have been trying to get this matter expedited with Comerica and XXXX XXXX and gotten no where.
11/07/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IN
  • 472XX
Web Older American
XXXX XXXX card issued by Comerica Bank. XXXX XXXX XXXX through XXXX XXXX this year XXXX. XXXX XXXX card, which I have for my XXXX benefits, withdrew nearly XXXX from my card for " debit adjustment '' without notice and with no reason stated on my online statement. I 've spoken to them and the explanation was so convoluted that the only clarity is that " XXXX had a glitch '' and did n't take out charges when made so is now adjusting them by going back through at least XXXX and withdrawing funds. Issues : Failure to catch and correct their error in a timely manner Failure yet to notify consumers impacted Failure to offer explanation Then recouping by withdrawing money from XXXX XXXX customers cards. This is in direct contempt of their own policy that states they will not let a charge go through if the funds are n't there. Therefore I had a false sense of security based on their own promise. I imagine lots a people do n't know yet. Remedy expected : refund the funds withdrawn to their card holders
08/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 78653
Web
On XX/XX/XXXX I opened a checking account online with Comerica Bank. I recently moved to XXXX and I would like to utilize a local bank. I also saw an ad on XXXX about {$200.00} bonus for a new account with direct deposit. After the account was approved and opened I immediately set up direct deposit so that my next paycheck would go to this new checking account at Comerica Bank. I also received a debit card a couple days later. On XX/XX/XXXX I called in to unlock my online access since I forgot my password and I was told by the representative XXXX that my account was closed on XX/XX/XXXX. There was no communication from Comerica Bank about this closure. My paycheck is supposed to arrive on XX/XX/XXXX and I am not short of funds to settle my bills due to this confusion. My account number is XXXX I can understand that banks want to close accounts due to various reasons but the lack of communication is evident of deceiving and misleading practices that can harm consumers greatly.
08/10/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Wrong amount charged or received
  • CA
  • 95660
Web
On XX/XX/2023 I went to and ATM machine from a company called XXXX, which is the designated ATM machine to use my DirectExpress where my Social Security retirement is deposited. I attempted to obtain {$300.00} cash from the machine. It went through the transaction, subtracted the money from my account but did not disperse the cash. Direct Express has been not at all helpful and have been have spoken to me in a very derogatory manner and you can never get thru their line without waiting a minimum of XXXX minutes on hold. All I want is the {$300.00} that I am now short. I live on a fixed income and his is very stressful for me. I cant get a straight answer out of DirectExpress except that it will take at least another XXXX weeks. How can this be when the ATM company has told me that all they have to do is verify that the money was never taken out of their machine and I should have it credited back to my account within XXXX to XXXX hours. It is now been XXXX days. What can I do?
10/11/2022 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Lost or stolen check
  • NY
  • 11216
Web
I lost my direct deposit to my bank card while my taxes and stimulus check was processing so it can come to me though direct deposit this year for my check in the month of XXXX being transferred over to my bank the check never made it to my new card before the check was ready to sent I been change my debit card to a new same bank but different debit card number. and told them to send it to my new care I updated with the third party I did my taxes with and file with and get my money included my 4th stimulus check but it was stolen and misent to the old card which was stolen and lost wit another person that had it I called direct express and told them to investigate they didnt but issued me a new cared that the stimulus check is going go to but it never came on to my new card I updated wit XXXX XXXX thats the party I did my 2021 taxes wit the 4th stimulus of the amount of XXXX $ Stimulus check wit my taxes I need a refunded check sented do my current and living mailing address.
09/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • AZ
  • 85043
Web
On XX/XX/XXXX I noticed there was a charge on my debit card for XXXX and XXXX that I did not authorize or reconize. I called directexpress dispute center on the XXXX of XXXX and talked to a employee that brout to my attention it looked fraudulant and sugested I cancell my card and file a report and dispute the charges to start a investigation., so I did. He said I would receive papper work in the mail to fill it out right away and mail back. I had moved during this time and there was a delay in getting those papers turned in. I notified Directexpress by the XXXX XXXX or sooner. I called them several times to make sure I had done everything I was supose to.. On XXXX I received the report saying no error accurred so I called them to discuss the disision with the investigation department and she said was I took to long to reoprt it. since then I found the company XXXX XXXX XXXX and the XXXX XXXX that have been reported as fraud company with lots of victums like me. XXXX and XXXX
07/12/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 77086
Web Older American
My social security benefits were due to be deposited into my account on the XX/XX/2017. Upon calling to check my balance, I discovered that there were 2 transactions on my account which totally wiped my account clean, neither of which were made by me. I have tried since XX/XX/2017 to rectify disputing these transactions with XXXX XXXX, but to this date, they have been unsuccessful at transferring me to a level II agent as they state there are high call volumes and the phone continuously hangs up. I am a senior citizen with no way of taking care of myself except for the money that I receive from Social Security. The amounts were XXXX and XXXX. I found out that someone had duplicated my card and went to a XXXX XXXX in XXXX, Texas ; and purchased two Gift Cards, 1 for {$500.00} and they used the remaining balance from my card and another card to purchase another {$500.00} pre-paid gift card.

I look forward to hearing from someone soon in regards to this.

Thanks, XXXX XXXX

11/18/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 77082
Web
On XX/XX/17, I noticed that was debit card was compromised. I immediately called Comerica and cancelled my card. The next day ( Monday ) I went to the bank to file a dispute. I was then told that if the dispute was approved I would receive my funds back within 10 businesses days. I also asked what am I to do seeing that all my money was compromised. They apologized and told me that I would have to wait. In the meantime the fees are rising. {$1400.00} was taken out of my account via ATM. XXXX ( Comerica ) starred to me, are you sure you did not give someone else your card? I also spoke with another customer there and he stated it happened to him as well. I feel Comerica knows about the breach and still does nothing. I 've received a call from XXXX with card services informing me that if I had applied for Comerica 's credit card I would have money available to me. She told me that she could not help and suggested that I wait on the dispute to be settled in 10 business days.
12/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • GA
  • 30041
Web
i made a payment for XXXX on the third of XXXX for a hotel purchase and prior to doing so i had a balance of XXXX i check my account that evening and i only had XXXX dollers in my account i called direct express the following morning who rudly informed me that the hotel takes XXXX percent of my balance and holds it until the amount is processed well at this point the XXXX plus XXXX $ was taken out. and XXXX who refused togive me her last name said she was the only XXXX in the direct express call center. ( XXXX ) goes on to tell me my XXXX $ wont be realeased until the third of the next month, when i asked her why .. she rudely screamed at me and said XXXX XXXX XXXX just told u all the i information needless to say a hour after i hung up the phone with this rude XXXX who was confident in telling me my funds wont be put back on my account until the third of the next month i got a alert that my XXXX was back on my account she was incompedent and rude and not very informative
09/30/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 376XX
Web Servicemember
I was incarcerated from XX/XX/2021 to XX/XX/2021. While I was incarcerated someone accessed my direct express account and spent {$1300.00} of my money. When I was released I filed a dispute on all the charges that occurred while I was incarcerated. I provided direct express with my detailed release report ( which stated the day I went in and the day I was released from jail ), a police report, and my personal statement. They denied my original claim and are now giving me the run around with escalated claims. Stating that because the people used my card at places that I normally used it that it basically made it ok. They are refusing to give my money back even with the proof I have given then that I was incarcerated when the charges were done. The people that done this used the direct express app that was on my phone and reported my card lost and ordered a new one. When I filed the original dispute direct express did issue me a new card. That is all they have done however.
05/25/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • XXXXX
Web
Direct Express ( Comerica Bank ) is causing me severe hardship. I have NOT been able access my social security benefits for 6 months because my prepaid card is unusable. I have been a cardholder for 8 years. Recently, the company requested ID verification AND I have submitted several documents that prove my identity. However, the issue is yet to be resolved. All documents that I submitted were certified by the XXXX XXXX, XXXX. Direct Express company representative ; XXXX XXXX XXXX XXXX XXXX ) was supposed to call me at XXXX EST today but she did not call until over an hour later. Unfortunately, I was unavailable to receive her call when she finally called. Subsequently, I sent her 3 emails but she has ignored them. I am unable to reach her by phone because her contact phone number ( XXXX ) is NOT functional. I and many senior citizens rely on our social security benefits for basic needs such as food and medication. Please can you assist me in resolving this matter?
02/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MI
  • 48035
Web
So I was told back in XXXX that my checking account was closed due to no funds. To find out my account was under investigation when I didnt know I didnt receive a statement I havent used my bank account since at least the end of XXXX not once I have been banking with XXXX. And theyre checks that are deposited into my account for over XXXX $ my account has never had over at least XXXX $ so they tried to say I did it and overdrafted my girlfriends account by using her grandmas saving account to get the funds of XXXX $ on XX/XX/XXXX or XX/XX/XXXX the bank keep saying. I have never had over XXXX $ if you look at the bank statements youll see the inconsistencies. They have have taken it 2 times saying I was the one who overdrafted it which is not true. I have been banking with XXXX now my credit is going to be ruined because of the negative funds. They say its closed but whos to know when they will replace that money from her grandmas savings account that my girlfriend is on.
05/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 132XX
Web Older American, Servicemember
Withdrew {$1300.00} ( 4 Transactions, XXXX ) from Terminal XXXX XXXX XXXX, New York on XX/XX/2020 . Went directly home to divide $ for payments to creditors. Counted out only {$840.00}, Shorted {$480.00}. Went back to XXXX and I was told to call Comerica DirectExpress. After 2 requests to get required paperwork that I was told had to be filed, it took 15 days to receive. Faxed & mailed back on XX/XX/2020 and received form letter back dated XX/XX/2020 that it was determined no error had occurred. Requested copies of papers used in determination. Received just the paperwork I sent them. When I tried to contact Comerica DirectExpress to resolve this, I am locked out as Comerica XXXX has determined the issue closed. I have contacted XXXX of terminal XXXX and they have no inquiry from Comerica DirectExpress and can do nothing without Comerica DirectExpress inquiry. Sent affidavit of the facts to ComericaDirect-Express XX/XX/2020 with a 10 day response time or be in dishonor!
12/14/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WY
  • 82601
Web
I made a purchase for {$590.00} at the XXXX Wyoming US Post Office. They had to cancel the transaction because of a broken printer. The money was NOT refunded to my XXXX XXXX debit card XX/XX/XXXX. The Postmaster XXXX XXXX investigated it and tried again to refund my money on XX/XX/XXXX. XXXX XXXX XXXX did NOT put the refunded money on my debit and I had to call after midnight to talk to anybody. They gave me a dispute case number XXXX. I reported it to XXXX Wyoming Police case number XXXX. XXXX XXXX did NOT send dispute paperwork and lied about it. I send the info plus a letter from Postmaster XXXX XXXX on the matter to XXXX XXXX XXXX. XXXX XXXX, XXXX XXXX Texas XXXX. No response. I faxed it to their dispute number XXXX and got transmission verification back but XXXX XXXX lies and said it wasnt received and it has been faxed twice. I reported this misdemeanor larceny theft to FDIC. I am reporting it to you. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WY XXXX
05/23/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MD
  • 21045
Web Older American
On XX/XX/XXXX at about XXXX, I accessed my XXXX account to check balance of my XXXX XXXX. The account said " Fraud Suspended '' and could not access the transaction history. I called the XXXX number and was told that a charge attempt was made from 'XXXX ' for {$8.00} so they refused the charge and shut down the card. I am very careful not to give anyone my card -- use cash for gas and other purchases ( I am a paraplegic- use a manual wheelchair, so dont get out of the car for some purchases ). If this was a hack against XXXX, XXXX, or Comerica, THIS IS THE SECOND INSTANCE IN ONE YEAR -- THE LAST OCCURRING IN XX/XX/XXXX. If this is Comerica trying to freeze seniors ' accounts to obtain interest for a few days on millions of dollars -- YOU SHOULD BE INVESTIGATING AND GETTING SOMEONE ELSE TO MANAGE OUR ACCOUNTS. I am following up with my legislators. TWICE IN ONE YEAR?????? Thank you for your great work -- I do know you help and have helped many people in our country.
01/06/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • CA
  • 95133
Web
This is a complaint against Comerica Bank. The bank rep named XXXX XXXX sent me a letter s that she will be closing my account on XX/XX/2020, due to no reason. Upon numerous requests to explain her reason for closing my account, she did not disclose why she is closing my account. Instead, she was laughing and giggling, she said I am just doing this based on one of the Managers instruction. She would not give me further details. Thus I am unaware of this sudden closure. Comerica bank has horrible reviews on XXXX, etc and XXXX XXXX XXXX. Although, Comerica did not share any reason for this account closure, they kept on charging me numerous bank fees which should not be charged to the type of account I had. Employees of Comerica also shared their concerns about poor Management and customers not been helped, and Management overloading work, etc. The teller gave me the District managers phone number to call and discuss this. However, I was unsuccessful in reaching him.
08/12/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 10305
Web
Hello. I had charges that did not belong to me & direct express has not helped at all. They denied my claim even when the companies in question tried to intervene. There were numerous charges but my concerns were of higher amounts. To begin, XX/XX/2022 a charge to XXXX for XXXX ( I haven't had XXXX in years ). 2 ) A charge to XXXX for XXXX ( never heard of them ). 3 ) A charge to XXXX for XXXX ( I have never ordered from XXXX online ). The first 3 charges were made on XX/XX/2022. Then XXXX XXXX for XXXX on XXXXXXXX on XX/XX/2022 two charges, 1 for XXXX & the other for XXXX. To clarify these were not mine. In fact when I called to notify direct express they were quick to cancel my card and charge XXXX for a quick air delivery replacement card. I also have so many little charges from XXXX XXXX among other smaller charges. The company has been nothing but rude while I have tried to remain kind. Any help at all would be so appreciated. Thanks so much. XXXX
01/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • WA
  • 98466
Web
I logged on to the its get my payment website and it is showing a bank account number which is not mine. We scheduled your payment to be deposited on XX/XX/2021 to the bank account below. Bank Account XXXX : XXXX If you don't see your payment credited to your account, check with your bank to verify they received it. We will mail you a letter with additional information on this payment. My bank account number ends in XXXX. I have called Direct Express about this at XXXX XXXX and customer service said there are no pending deposits nor and pending transactions for my bank account for a stimulus check. I am worried that someone may have opened another bank account in my name and had my stimulus payment sent there. There is no way to speak with the its on the phone nor do they have an email to contact them to discuss this issue, and Direct Express has no record of any payments send to them, yet the its states they deposited my payment to my bank yesterday.
11/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • WA
  • 98498
Web
My father XXXX XXXX XXXX received social security in the approximate amount of {$1300.00} a month on the XXXX of each month. In XXXX he received his check on the XXXX, withdrew about {$700.00} and his car insurance was about {$100.00}. That would have left about {$500.00} remaining. He passed away on XX/XX/2022. His bank Direct Express will not give me an accounting for the month of XXXX. I want to know where the {$500.00} went. I am his only daughter and am listed on the death certificate as next of kin. He is widowed and has no one else. I believe the bank should tell me what happened to that money even if my dad withdrew it. Here is a copy of their response. Remaining balance is less than {$11.00}. Checks for low balances are not issued. Thank you for your understanding. Sincerely, Direct Express XXXX XXXX XXXX XXXX Account XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Email : XXXX I would like a statement for the month of XX/XX/2022 Thank you, XXXX XXXX
09/30/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • CA
  • 91342
Web Servicemember
My name is XXXX XXXX. I receive my XXXX veteran compensation on the XXXX XXXX XXXX. I am currently in the XXXX. They are aware I am here, as I called them on XXXX XXXX, because when I tried to withdraw cash at an ATM here it declined the transaction. I've had this issue before. In the past they told me that they file a " white card '' to the fraud department. The white card is notification that I'm currently in the XXXX. This is done to prevent my card from being shut down due to suspicious activity on the account. Today on XXXX XXXX, I tried to send money to my girlfriends savings account and the card is declining. I tried to do the transaction with XXXX. This is not an unusual transaction, as I access my money using XXXX for the majority of my transaction every month. I try to call their customer service number and it gives you a recording telling you that due to high call volume, they can't take your call at this time. It then proceeds to hang up on you. Th
01/20/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • AZ
  • 85120
Web Older American
THE US DIRECT EXPRESS DEBIT CARD PROGRAM HAS STOLEN {$35.00} FROM THE ACCOUNT. THEY HAVE NO DETAILS BECAUSE THEY SHOW THE AMOUNT AS A PREVIOUS ACTIVITY FOR XX/XX/XXXX, BUT THE ACCOUNT WAS NOT ACTIVE UNTIL XX/XX/XXXX WHEN MY SOCIAL SECURITY MONEY WAS DIRECT DEPOSITED TO THE ACCOUNT ; SO THERE COULD NOT BE ANY ACTIVITY IN ARREARS AS THEY CLAIM. THEY ARE NOT SUPPOSED TO ASK ME FOR VERIFICATION OVER THE PHONE ABOUT ACCOUNT DETAILS BECAUSE I SENT AN INTERNAL EMAIL TELLING THEM TO GIVE THE MONEY BACK ; BUT THEY CLAIM THEY NEED ME TO VERIFY BY TELEPHONE. SOCIAL SECURITY AGENT THAT SET IT UP TOLD ME DO NOT GIVE THEM ANY INFO OVER THE PHONE BECAUSE LOG IN IS MY VERIFICATION. THEY WILL NOT PUT THE MONEY BACK INTO MY BALANCE TOTAL WITHOUT ME GIVING MY PERSONAL INFO OVER THE PHONE TO THEM. THEY ARE CONTRACTED BY THE FEDERAL GOVERNMENT AND HAVE SET IT UP TO STEAL. THE ON SCREEN TRANSACTION HISTORY TOTALS ARE NOT EVEN ACCURATE BALANCES AT THE TIME OF TRANSACTIONS PROCESSED.
09/27/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • TX
  • 75243
Web
Comerica bank handles the Social Securities cards. A XXXX lady lost her card so we went in the bank to get a replacement. The banker there convinced her that it would be better if she got a bank card with no fees in case the card was lost again. So the bank took her last {$80.00} ( may have been {$100.00} ) to open her no fees account. What the bank failed to inform her was that the account was no fees after Social Security confirmed the switch and moved the money into her account. They later confirm after they had fee 'd her account to a - {$40.00} was that it would take SS 120 to 160 days to transfer and she would get bank fees till that date. So they took the last bit of money from a XXXX lady then fee'ed that money away till she owed them {$40.00} and they turned her into the credit companies to hurt her credit. This bank should no be handling SS accounts when they have intent to steal those customers and tricked and lied to her. This is robbery and fraud.
07/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • TX
  • 78664
Web Older American
I was previously a XXXX member. I closed my account with them after they changed the amount you had to spend in order to receive free shipping of your items. But they have continued to charge me for membership. I have called and talked to managers 3 times only for them to tell me that i was not being charged as a member. They advised i call my bank. A time period did lapse in the beginning after my calling because the bank had changed the website and i was unable to sign in to my account which i called the bank and told them about this problem several times. Always being told they would have someone call me which never happened. I was charged {$14.00} on XXXX, XXXX, XXXX, XXXX, and XX/XX/25. During those time periods i bought nothing from XXXX. I promptly told them when i saw that i was still being charged this amount once i was finally able to see my bank statements and they will probably continue to charge me because the bank says they did nothing wrong.
01/10/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • KY
  • XXXXX
Web Servicemember
My problem is with XXXX XXXX handling my XXXX income direct deposits. Ive had the account for 3 years and havent had to report any errors. In XXXX my card was used with out my concent spending aprox {$440.00} dollars by the XXXX of the month. I made contact with XXXX XXXX to dispute the transactions. XXXX XXXX made 2 suggestions to complete the dispute request 1 via postal mail after signing their documents & the other my own document explaining my reasons in detail to my knowledge of the occurance. I have called multiple times and am advised that my faxed documents sent 2 times via fax have not been located or received. 1 by mail that also has not been located or recieved. Here its XX/XX/2019 and the disputes have been closed and not satisfied. This is odd being there was never additional attempts to contact me or allow other options to be sure my money is returned. The reps just seem to quick to not wan na rectafy the disputes in my favor. Please assist.
08/17/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TN
  • 38018
Web
The TN Human Services department has all child support payments going to the XXXX debit card issued by Coamerica Bank and Elite. The card is also referred to as an XXXX. Each time you dial the customer service number on the back of the card, no one picks up ( Tried 5 times now and longest wait time so far is 1 hour, 15 minutes ) and a fee of {$.00} cents is deducted from the child support balance. Summed up, no one answers the phone, online access does n't actually allow you into the account and the app does not work. It keeps you in a perpetual loop of asking validation questions, without actually validating your personal info to gain access into your account. This is a rip-off. Once you dial in with your personal card info or social, it automatically deducts money from your account without providing an actual service. I 'd like to simply have my money direct deposited into my checking account versus this rip-off debit card w/ NO customer service at all.
02/23/2019 Yes
  • Money transfer, virtual currency, or money service
  • Traveler's check or cashier's check
  • Lost or stolen check
  • TX
  • 77388
Web
XX/XX/XXXX I closed an account with XXXX XXXX. This past XX/XX/XXXX a check was cut for {$2000.00} and mailed to me. That check has never reached me. I have tried without success to contact and talk with anyone. It has been 3 years that I have been trying to collect this money in which i had to spend hundreds of dollars in court fees getting together the correct paperwork. I have reached out to the us treasury and ask for help. That is where this company is a branch of. I have tried every avenue i know of to contact anybody with this company for answers to why i have not received this check without any success. i did everything i was asked to do by them initially to receive it which was filing a small estate affidavit which cost me {$200.00} through the court as well as provide all documentation ( death certificate and birth certificate ) After they said they sent the check and i waited a reasonable amount of time to receive it all communication stopped.
10/06/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 408XX
Web Older American, Servicemember
I have a Direct Express Debit Card which my SS Benefits are deposited on each month. On XXXX XXXX, XXXX I paid my utility bill of {$330.00} and I have the receipt that shows I paid XXXX, but when I checked my account on line the amount had been taken out twice, XXXX minute apart. I called XXXX XXXX and it took XXXX hours to get thru, they will not let you hold for a rep, you have to call back again and again. They stated they would mail me forms to fill out and MAIL back ( no faxing ). That was the XXXX, it is now XXXX XXXX and still no forms. I have called again and got the same speel. it will be there. I looked on the internet for reviews of Direct Express and I found it on XXXX Off Consumer site. I think they are really taking peoples hard earned benefits. I think XXXX XXXX XXXX, needs to change companies to handle recipents benefits. I call XXXX and it was suggested to me to get a local bank Direct deposit. Some one needs to check Direct Express out.
08/27/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 91206
Web
I have deposited check in my account, my account had positive balance and never had any negatives or bounce checks, the deposited check turned out to be a bad check, after that the bank held my own funds for 30 days, and then the closed my account and returned my money, they said they don't want to do any business with me, I respect their position, and took my funds and walked out. After this incident I went to XXXX XXXX to open an account, XXXX XXXX told me that Comerica bank reported to XXXX ( XXXX XXXX XXXX ) negative mark, Now I can not open an account, I contacted Comerica Bank, but they did not even talk to me to explain the reason for reporting negative mark and hung up the phone on me a few times. I want to resolve this matter ASAP and report Comerica Bank for unverified reporting of negative mark on XXXX. Comerica is reporting without proof of wrong doing, Comerica must be sued or reported as misusing of banking relationship against consumers.
08/02/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • CA
  • 945XX
Web
I CONTACTED DIRECT EXPRESS ON XXXX XXXX, WHEN MY CARD WAS DECLINED. I WAS TOLD BY DIRECT EXPRESS THAT ON XXXX XXXX, DIRECT EXPRESS TRANSFERED FUNDS FROM MY ACCOUNT TO ANOTHER ACCOUNT WITHOUT MY KNOWLEDGE AUTHORIZATION OR CONSENT, MY CARD IS STILL IN MY POSSESSION BUT OTHER DETAILS WERENT GIVEN TO ME. DIRECT EXPRESS CANCELED MY CARD IMMEDIATELY AND TOLD ME I WOULD RECEIVE PAPERWORK IN 3 DAYS WHICH I HAD TO COMPLETE AND RETURN TO THEM WITHIN 10 BUSINESS DAYS FROM THE DATE WHICH I CALLED THEM, I RETURNED THE PAPERWORK VIA PRIORTY MAIL EXPRESS THROUGH THE USPS, SCHEDULED DELIVERY DATE WAS XXXX/XXXX/2016, DIRECT EXPRESS CLAIMS THEY NEVER RECEIVED MY PAPERWORK. I TRACKED THE PAPERWORK THAT I MAILED AND THE TRACKING STATES THAT IT WAS DELIVERED ON TIME TO DIRECT EXPRESS. THEY NO LONGER ARE ACCEPTING MY ATTEMPTS TO CALL THEM. WHEN I CALL I GET DISCONNECTED WHEN PROMPTED TO HOLD FOR A REPRESENTIVE OR IM TOLD DUE TO HIGH VOLUME OF CALLS, PLEASE CALL BACK LATER,
11/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30507
Web Servicemember
After repeated attempts direct express does not answer calls even when wait time is far from acceptable even into days with know success. I was directed to web site call just answer from direct express Website and was charged XXXX dollars just for going there direct express on XXXX XXXX sent me to set up account on line I was sent to just answer on XX/XX/XXXX I was able to connect to direct express by phone who informed me that they were familiar with this problem to remove my money from my card and close it I did this on XX/XX/XXXX. After that call they unsuccessfully transferred me to some one to start the dispute process and nothing happened no one came on the line for my details I receive emails XXXX XXXX from just answer and get charged XXXX dollars to call them back no one ever answered the phone and cant set up on line due to this place stealing money more money I dont want them I want direct express to give me back my money not in 90 days now
11/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 75662
Web
I submitted a dispute about my account to coamerica bank bank, the ssi.accout debit Mastercard used by the USA ssa.on XX/XX/2021 .about one XXXX dollar amount and XXXX dollars worth of miscellaneous charges made against my account. Made by a person who has stolen my phone from my house. I made a police report and provided all of the information and details to the dispute department within the allotted time frame. They reimbursed me the XXXX dollars for the charge to the phone company used by the thief to continue my phone service., but found not to reimburse any other items from my claim. I'm XXXX and I don't have any recourse. My income is very small and this has caused me a great loss. I have the Records and the womans name and information that took my money.i have access to video confirmation of the theft.yet none will do anything. I have several other things that I have had done to me concerning financial issues. Is there anyone who can help me.
01/02/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MI
  • 48314
Web
Date X/X/18 Bank : Comerica Location : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX Hello, The complaint is regarding a small deposit to a checking account made with Comerica Bank on X/X/18. The issue was n't the deposit itself, but cash back received. Made a small deposit with larger bills to a checking account and request a small fraction of it back in smaller bills ( {$50.00} total - 2 {$20.00} 's, 1 {$10.00} ). The teller handling this transaction hands me 3 bills, with the {$10.00} bill being 1/3rd missing ( ripped with right-hand serial number missing ). I 'm just tired of this sort of behavior and although it 's a petty complaint, would like to file it. She knowingly counted the bills and saw the integrity of the torn bill. My mistake was checking the amount but not the actual bills for this type of thing ( ripped ). Anyhow, just requesting {$10.00} deposited back into my account to rectify the situation and will happily return the torn one.
12/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CO
  • 808XX
Web Servicemember
XX/XX/XXXX through the XX/XX/XXXX I had fraudulent charges from XXXX in excess of {$700.00}. I contacted Direct Express ( Comerica Bank ) and they canceled the credit card and replaced it with a new one. They submitted a fraud case so I could get my money back, later I received a letter requiring more information which I ended up providing over the phone with Direct Express. I have not been reimbursed for those charges so I contacted Direct Express again and was told they resolved the case on XX/XX/XXXX but could not provide me with information from that department and was transferred again to another unanswered location. After an hour of being on hold, I've given up. I can't get any help over the phone and no one I actually talk to can ever help me. In total there was over 30 charges to my account in three days ranging from almost {$10.00} to $ XXXX.This is the second time this has happened and I did not receive restitution the last time either.
07/08/2018 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • CA
  • 91605
Web Servicemember
The transaction was done over the phone. I had a total of {$3600.00} ( estimated ) and within just hours of 2 deposits my account was hit by this phone number and made an authorized money transfer. My card provider ( XXXX XXXX ) was contacted by me about this and they could only give me a phone number ... XXXX. I made an attempt to verify the company name but there was a message telling me that information to this number is not available and will require a court order to access. That right away set me off and I am now very interested in take full control of this person ( s ) accounts and all assets with company and private. This has put me at a very inconvenient problems. I have been through this once before and this time I am playing for keeps. Any information you can provide as this a Federal crime ( I am a VET ) and I am Federally protected. Would request your help in obtaining any information. Thank you very much in advance. XXXX XXXX
12/01/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • MI
  • 48085
Web
I have been a premium customer of Comerica Bank for XXXX years. On the morning of XX/XX/XXXX, I received an email from Comerica stating that an amount of {$2600.00} was transferred via XXXX to somebody that I did not know. I immediately contacted Comerica and notified them that this was a completely fraudulent transaction as I had no idea who this person was. I insisted that Comerica should immediately suspend the transaction and refund the amount that was fraudulently taken out of my account. Despite my repeated requests Comerica refused to do so. All they said was that they would have to conduct an investigation that would take 10 days are more and after that investigation they would let me know IF the money could be refunded to my account. They said they were not liable for XXXX fraud and implied that I may be at fault. This is extremely stressful and scary that a big bank would just let this happen with no concern for customer protection.
01/27/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MI
  • 48235
Web
My father has passed XX/XX/XXXX, I got a probate and Im over his estate. I have been in contact with direct express since XX/XX/XXXX about what all I needed to obtain his remaining balance. Direct express only deals with clients via email when it comes to deceased clients, and they never responded to me until XX/XX/XXXX stating i was missing a document. I was told the process only took 4-6 weeks, I reached out in XX/XX/XXXX and one of their employees stated the funds were claimed and a check would be issued within 30 days. The email team keep stating they dont have a time frame and when i call their employees keep directing me to social security , i made a appointment with them and they stated everything i need to do is with direct express. It is now XX/XX/XXXX, no one has said anything and still no check has been received, this is ridiculous. Almost an entire year just to empty out the funds in a account, someone needs to solve this problem.
01/15/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 76112
Web
Please see the attached document, entitled, XXXX XXXX Breach. This letter is a very detailed documentation of my victimization and whereby, funds were stolen from my XXXX XXXX Debit Card and although I reported timely, XXXX XXXX denied my claim and refused to reimburse the more than {$700.00} taken from me through the unauthorized use of my debit card. This letter was sent to Ms. XXXX XXXX, Senior Vice President with Comerica Bank, more than 2 months ago. I faxed this letter directly to her office and subsequent to my fax, followed-up with a phone call to Ms.XXXX 's personal assistant who advised me that all 5 pages of my fax had been received and she was placing them on Ms. XXXX 's desk. I've called to speak with Ms. XXXX no fewer than five ( 5 ) times since having sent the fax. She's never returned a phone call, e-mail, or in anyway has she acknowledged receipt of my documentation, nor acknowledged the egregious behavior of XXXX XXXX.
11/15/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • FL
  • 33511
Web
I receive XXXX for my son on the XXXX. On XX/XX/XXXX I went to the atm to take out money. The machine said I was exceeding my balance so I checked online. Noticed that someone in XXXX had withdrew XXXX $ from my card. I had my card the entire time. So I contacted direct express immediately. Filed the claim for fraudulent transactions. They told me I needed to write a letter or wait for their paperwork and send it back. I decided not to wait and sent out my letter on the XX/XX/XXXX which the confirmed they received on the XXXX. To this day of the XXXX I have yet to receive their paperwork. I call them everyday and all they tell me is I have to wait for them to complete the investigation which will take 45-90 days to receive credit. I am being evicted from my home as this is my only income. I have done everything they have asked and no credit. They also charged me for a new card which is n't fair since I have my old one and charged me shipping.
05/30/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 77038
Web
On XX/XX/2019 went to check my card balance in it was told to me by the automated system that a new card was mailed out to my address on XX/XX/2019 and that i should receive a new card in 2- 3 business days and then it hangs up. I tried to contact a live person but it would nt let me so I called Social Security informed them of the situation in as i was doing so i was look at my online statement were it stated my check had been deposit on to a different card then the one i had on me in that on XX/XX/2019 at XXXX XXXX someone had did a ATM withdraw of {$900.00} call all numbers to direct Express and they just keep asking me for my socail and transfer me to different people and hang up. This has put me and my family in a crisis situation not being able to pay bills in receiving letter to vacate due to no payment of rent in other utilities, .As a customer i feel that this company has failed to provide me with the services that they promised.
01/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 95116
Web Servicemember
13 months now I've called customer service at Direct Express usdirectexpress to get my card replaced and ran into loopholes and problems every time and they're telling me after about nine months somebody's been trying to fraudulently get the card replaced but the wrong information given to them when I called Direct Express my last three times I know I give me the right information every single time I called Direct Express is denying me a new card around XXXX 2019 I got advocate that works for Direct Express but he has never returned my call I've called that are 10 times gave up The Advocates name is XXXX call on XX/XX/2019 at XXXX XXXX XXXX Pacific Standard Time phone number ( XXXX ) XXXX holding me back at least nine times even gave authorization to XXXX. XXXX. The owner of the mobile phone number that's the voice mail was left on ( XXXX ) XXXX in case I was out you see we got nothing to hide we're not trying to hide or scandalize anybody
04/26/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • MN
  • 554XX
Web
My Social Security is directly deposited into an account through Direct Express. In XXXX of 2015, my account was charged 96 times for the XXXX XXXX XXXX, with charges ranging from {$4.00} to {$30.00}, totaling {$580.00}. While I have visited the XXXX XXXX on several occasions, I have not incurred this number of charges, nor have I done so over the course of 2 days. When I initially addressed the issue with Direct Express, I was told that I had incurred these charges over a period of months and never charged for them until XXXX XXXX and XXXX XXXX. I have been in contact with the XXXX XXXX as well as the XXXX Police Dept. who informed me that this was a glitch that the XXXX XXXX experienced with their credit card system and that their credit card machine had no way of holding onto previous charges and then taking them out on one particular day. This same glitch happened to multiple patrons, and they have all been reimbursed for the charges.
10/15/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • IL
  • 611XX
Web Older American
have fraudulant charges on my card ... .did report it on XXXX/XXXX/2015. XXXX/XXXX/2015 they gave us a conditional credit of $ XXXX..but..on same day they took it away ... we filed XXXX-trackers as of today XXXX/XXXX/2015 we have gotten no explanantion. on XXXX/XXXX/2015 letter it states that they took {$190.00} back ... but ... around XXXX/XXXX/2015 they took another {$190.00} off of account..operator confirmed that she had never saw that done..but again no answer. filed another tracker plus said it shows still pending. on XXXX/XXXX/2015 talked to another operator which stated this company has hit our account hard and again..cancelled card again..they never stopped these fraud charges ... .so far direct express was suppose to give answer within 90 days..which was XXXX 2015 and has not. so far they have taken $ XXXXx2 plus over XXXX in fraudulant charges from XXXX, just now got that info waiting for verification letters tyo come in mail.
05/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • TX
  • 75287
Web
I have been charge 11 overdraft by Comerica bank, they manipulate the transaction in a way that this happens. They show me on the app that I have the money I spentwith my card and the next day they show their charges as they were charge into my account the day before I spend my money that showed me available. I know I am responsable for the ones that cause me two overdraft but not for all the other ones they are charging me. It just does not have any sense me causing me 6 other overdraft for XXXX-18 -XXXX dlares that a spent when in my account said they were available and they dont understand that all they said is that is not bank error. I have tried to talk on the phone with people I went to my branch manager and they dont even try to listen or understand that just because Im therir sistem shows no error. They even charge you overdraft if an overdraft causes another overdraft and it goes on an on if you dont have the money. Is not fair!!
05/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 95351
Web
Direct. Express comerica bank direct deposit for government benifits is a very unprofessional thought it was a scam. Took 22 tries to get to customer service to talk to some one when card was stolen. Never asked me anout last charges no fraud dept. Said they were sending card 2 days 7 days no card called and called and called final getbthrough the card was never sent they cancalled card sent another one 2 day mail after a aweek using card it dosnt work cant use online purchaes gas staion etc. I call again card number invalid tell me to use. XXXX another scam company. What the hell i have a credit card with invalid number they tell me use XXXX are u serious. I had to order another card third card pay another XXXX to get it here in 2 days plus XXXX for replacement card. Its there fault they did something to my card worked then all of a sudden invalud card atm dosnt work either .complete unprofessional scam a bench mark card of us treasury
02/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • GA
  • 315XX
Web
My sister is XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, Georgia XXXX. She XXXX XXXX on XX/XX/XXXX, XXXX She was a customer of Direct Express , a subsidiary of Comerica Bank XXXX XXXX XXXX. I have been in touch with Direct Express and they have mailed paperwork for me to retrieve funds left in the account. I am next of kin. She had no children, so there would be no other claims that would be filed. Her mother is XXXX XXXX XXXX. I have been with her the past 12 years as she can no longer live alone. I am the executor of her estate as stated in her will and I handle all the business of our home. My name is on all pertinent documents concerning her health and finances. I have received and returned three sets of documents properly completed and executed and need to find out why Direct Express is choosing not to process my request. As the regulating agency I want the CFPB to find out why. Direct Express is not letting me know what is. wrong.
07/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92344
Web
OnXX/XX/2019I logged onto my online account with Direct Express Debit Card/Comerica Bank and noticed 2 debit reversals on XX/XX/XXXX of {$89.00} totaling {$170.00} so I called Direct Express and ask why my account was debited today. After waiting on hold for almost 2 hours I spoke with XXXX from the company and she said they took the provisional credit that they gave me in XX/XX/2019 back. I told her I need the money back in my account cause they cant just take money out of my account without notifying me and if they did finish investigating my dispute I havent received any type of notice from them. She then told me my dispute that I filed in XX/XX/XXXXis still pending, they have up to 90 days to complete the investigation, and while they investigate they can debit the account for the amount of provisional credit at anytime without notifying me. This company just waited until funds were loaded to my card and then debited my account.
09/07/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • AZ
  • XXXXX
Web Older American
XXXX XXXX Services froze my XXXX computer screen with a window instructing me to call XXXX at phony phone number. Then " XXXX '' transferred me to XXXX XXXX XXXX which falsely claimed to be XXXX 's contracted tech service. XXXX pretended to " fix '' a problem they caused in the first place. They took remote control of my computer for at least XXXX hours. All XXXX & XXXX forums I have read explain XXXX is a scam. They allegedly are HQ in XXXX XXXX NJ at XXXX XXXX XXXX # XXXX zip code XXXX ; contact XXXX XXXX, email XXXXXXXXXXXX, phone XXXX. I was hacked by XXXX XXXX/XXXX/15 & discovered scam XXXX/XXXX/15. I have complained to FTC. I have complained to Comerica Bank which is sending me a fraud complaint form, a new Social Security check prepaid debit card ; they asked me to file a theft report with the XXXX Police Dept. This is cybercrime, wire fraud, and other crimes, I guess. Go to FBI? U.S.Justice Dept? New Jersey Attorney General?
06/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 76135
Web Older American
I have a duplicate charge of {$44.00} for XX/XX/23 & XX/XX/23. I have called XXXX which is where the charge originated from and apparently it is Direct Express glitches ' that are causing the double billing. They collected on the XX/XX/23 charge and have not collected on the XX/XX/23 charge and do not intend to, per XXXX this is not longer a pending transaction and should have been credited back to my accoung I have called Direct Express several times over the last week. I actually waited on hold for two ( 2 ) hours and again for over an hour. You can not get through. I called Comercia bank as they are the bank which issues the card and they could not help and refused to even talk to me. Someone needs to be held accountable for this. I have tried to dispute the charge, but can not get through. Something is going on with the company. XXXX stated that it is XXXX XXXX and Direct Express experiencing this problem with double billing.
08/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 90044
Web
XXXX is using my social security money that I get for fraudulent uses for me reporting fraud constantly and them opening an account that they are not closing is creating me not to receive my social security money that I receive for my XXXX in SSI payment and I am through a lot of XXXX XXXX because of it losing my XXXX XXXX XXXX XXXX XXXX XXXX not having proper clothing not having food and I have did everything I can do in my power to make it stop I went into the place with the correct information and they still refuse to close out my account and social security 's information in the card company that's using my social security information is not the same because there is someone freezing me from stopping my card and I'm using their services for my social security payments and I'm trying to stop my social security payments from entering into the card service and they will not stop it which is creating a hazard and fraudulent uses
05/18/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NJ
  • 078XX
Web
Received government issued MasterCard for my 2018 tax refund. After the refund was used card became inactive, account closed. Approximately a year later the recent stimulus check was sent to that account/debit card. Instead of returning the money the bank establishment kept/deposited money. The only information I have are last 4 digits of the card number. I have tried to contact IRS and Treasury Department, no live represents to speak to. I have contacted MasterCard twice, no help yet they see the account. They referred me to XXXX to have a new card issued they claim they dont have records of me and sent me back to MasterCard. I am currently receiving SSDI, my benefits are deposited onto Direct Express card. I have been at 2 locations since 2018 tax season. So, treasury has outdated information but IRS has correct information. Im going in circles. I believe it was wrong to keep that deposit for an inactive/closed account, theft.
11/22/2015 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • NJ
  • 07731
Web
My XXXX XXXX card has been compromised, putting a pending hold on my entire account balance by an unauthorized scammer! I was told by your " customer service '' after XXXX attempts and an inability to reach someone in power, there is NOTHING that can be done to help me until the money is completely removed from my GOVERNMENT ISSUED account. I find this completely unacceptable! I had the card cancelled and now I can not get through to " customer service '' at all. They have blocked my calls to a live individual. This is almost {$5000.00} that does not belong to you or the scammers that are trying to bankrupt me!! This is supposed to be a safe card. I demand some kind of explanation and respect. I assure you that I never authorized what appears to be a XXXX business in XXXX California to take my mortgage money. Customer service suggested I XXXX the address and get back with them. I am XXXX the Attorney General and local paper ...
06/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 93314
Web
Starting back in XXXX of last year I started noticing that there were transactions with my card that I did not do so I proceeded to check my wallet and that's when I noticed that it was an old card in my wallet and not my current one someone had changed out cards. When I tried to log into my online account again I was not able to someone had gotten into my account and changed my password and security questions. Since then it has been an ongoing thing from month to month that someone has taken funds out of my account without my approval. i have tried replacing my card several times being charged to expedite it every time to no avail. When I contacted XXXX XXXX about it to report the identity theft they said they would investigate it but always dropped the investigation on grounds that they said it was conflicting issues. They did reimburse me a few times where in return those funds were taken out of my account via IVR Transfers.
05/18/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • XXXXX
Web Older American
concerning complaint # XXXX filed with the CFPB on XX/XX/XXXX. Thank you for the response filed on XX/XX/XXXX, and the reply on XX/XX/XXXX. XXXXXXXX XXXX has replied to me that there was a cash retract at the ATM at the time of my withdrawal for XXXX dollars plus XXXX dollar ATM fee. XXXXXXXX XXXX has told me ( in a letter ) from their Executive Office ( Mail Code XXXX ) XXXX XXXX XXXX XXXX, OH XXXX ; to contact my financial institution which is XXXX XXXX Debit Card. XXXX XXXX deposit my Social Security payments to the card each month. I have contacted XXXX XXXX FOUR times now, 3 times by fax and one time through the U. S. Mail. Each time I called after sending the further proof sent to me from XXXX XXXX, but XXXX XXXX insist that they have received nothing from me. The XXXX XXXX ID, or Complaint number dated XX/XX/XXXX is XXXX My letter from XXXXXX/XX/XXXX is from XXXX XXXX Phone XXXX RE Executive Office Case ID is XXXX
10/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • GA
  • 30296
Web Older American, Servicemember
This all started in XX/XX/2020 I notified the bank there were unauthorized transactions on my account dates XX/XX/2020 amount {$8.00} {$280.00} {$8.00} XXXX all on the same day from XXXX XXXX card to card location XXXX XXXX I do not know anything about XXXX they sent me some form to fill out I did and return them about a week or two later I tried to use my card it said it froze due to fraud suspension I called and called finally I got through and ask why was my account frozen they said I needed to send in my driver license and social security card I did so on a number of occasions so I called and always received a different answer now this has been going for over a year I did what they ask me to it has gotten to be too much I need my money I just want to close the account and received my money a year is too long for any bank. bank name direct express address XXXX XXXX XXXX XXXX XXXX tx XXXX thanks for some help in advance...
03/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 134XX
Web
I have a direct express Mastercard that my social security goes on. On XX/XX/XXXX I had 4 an unauthorized transactions go through on my card. One transaction was for {$170.00} another transaction was for {$210.00} both of those transactions were made by XXXX XXXX. Then there were two transactions both for {$65.00} and those were from XXXX XXXX, this resulted in {$520.00} being taken out of my account. I called Direct Express to dispute this transaction. I was put on hold for an hour and 45 minutes! At which time I could spend no more time waiting so I hung up and I tried again a few minutes later and heard " I'm sorry all agents are busy please try your call again later ''. I have just had {$520.00} taken out of my account, I'm put on hold for 15 mins before speaking to an agent and after relating the reason for my call am put on hold a second time for an hour and a half! Now I'm broke ( XXXX in my ) & have bills to pay yet
05/06/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Fee problem
  • MI
  • XXXXX
Web Older American
On XXXX. XXXX, 2021, I received a check from XXXX XXXX 's service center in the amount of {$100.00} as refund. Their check no. XXXX was written on Comerica Bank. I took the check to the Comerica Bank branch located at XXXX XXXX XXXX XXXX, XXXX, MI XXXX on XX/XX/2021 to cash it. I was asked if I had an account with their bank ; I said " no. '' I was told I would be charged a {$10.00} fee. I was told I could take it to my financial institution for cashing and I replied, " How do you know I have one? '' I was told all banks require this fee, even if the check is written on the institution presented the check for cashing. I asked do I receive a receipt for the fee paid? The teller said no. I agreed to pay the fee and received {$99.00} and asked for a business card. The card received had the following information : XXXX XXXX, Asst. Banking Center Manager, XXXX. How is it possibly legal and acceptable for this practice to occur?
11/22/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • KY
  • 411XX
Web
On XX/XX/2016 at XXXX charges were made at a XXXX store # XXXX in XXXX XXXX. I live in the state of XXXX. The first charge was for XXXX @ XXXX, the second was for XXXX @ XXXX. The last purchase I made was at XXXX at the XXXX XXXX XXXX in the town where I live in XXXX. When I found the fraudulent charges on XX/XX/2016 I immediately called and reported them, and I disputed the charges, and cancelled my card. Direct Express refused to put the funds back on the card even though they seen the charges were made in Ny. But still wanted me to dispute them which they say takes XXXX days. I called on the XX/XX/XXXX, they had no record of me disputing the charges! So I had to start the process all over again. This is my XXXX check, and my account is drained. They tell me there is no phone number to talk to the people who investigates fraudulent charges nor is there a corporate number to call. Something is n't right with this company.
11/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MI
  • 483XX
Web
We issued a check on XXXX XXXX in the amount of {$12000.00} drawn on Comerica Bank and issued City of XXXX XXXX for the summer 2023 real estate taxes. The check was altered and cashed remotely in XXXX. Upon notice from the City that our taxes were delinquent we immediately filed a report with Comerica concerning this fraud. We also filed a police report with the City of XXXX XXXX on this matter. They suspect that the check was stolen from the post office or at the City offices. They contacted their counterparts in the City of XXXX to advise them of the fraud. They also reached out to Comerica to a little more investigation on this matter, such as who cashed this fraudulent check and received no reply from Comerica. We have exhausted all avenues to get reimbursed from Comerica for this fraudulent check. We have had a banking relationship with Comerica for over 40 years and have never had this type of incident.
05/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 78207
Web Servicemember
No actions were taken by the company but all actions of mine are here for the taking to make America better/greater. XX/XX/2020 PROBLEM : I think I am contacting USDIRECTEXPRESS.COM using the webite, cfpb.gov/prepaid and I do not get orbited around the internet waves even having excaped the haven for hope 's intranet mainframe and security measures. PROBLEM : Your website has not ground to stand tall on because it isn't needed to be told to new or returning customers until a problem such as credit collections or discrepancy occurs between you and customer. It's a bad BUSINESS message. The customer isn't happy. Therefore, 3rd perception falls in your lap. DECEIT=EVIL and your expecting, sublimally to set a negative tone and force a loss sale to occur. MAKE SENSE. NO IT DOESN'T. USE this as food for your brain. Chew on it. Don't swallow paper like I do, the ink might be poisonous. REGARDS, SICKLY and XXXX, LUCKY
01/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NC
  • 27713
Web
The balance on my Direct Express card on which I get my SSA and SSI keeps fluctuating. On XX/XX/XXXX It was {$9.00} more than the day before, although no transactions were made. On XX/XX/XXXX, it showed a deposit of {$170.00}, my SSI payment, but simple math proved only {$85.00} was applied to the balance. Yet again, today, XX/XX/XXXX, my balance is {$52.00} higher than it was the day before. I don't appreciate the incompetence and lackadaisical attitude of all involved who know of this ongoing issue. I don't appreciate having to worry about my money every waking hour, especially with my XXXX. I was ripped off in XXXX of last year and I was told I was responsible for charges made several states and hundreds of miles away from me. The customer service reps are rude and do not care. And most of all, I HAVE CALLED SEVERAL TIMES AND CAN NOT GET A LIVE HUMAN BEING THERE TO BE RUDE TO ME AND PROVE THEY DO NOT CARE.
06/23/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • WI
  • 53083
Web
I am the XXXX for my son 's SSI benefits via the Direct Express debit card. On XXXX XXXX I tried to withdraw $ and had a {$0.00} balance. His deposits are on the XXXX of every month, XXXX was no exception, that '' s verified. The transactions were made XXXX ( I live XXXX ) with a cloned card according to the XXXX XXXX fraud department. ( where the major transactions were made ), I filed a police report locally as instructed and filed Direct Express fraud packet. They say they have received it, but it will take XXXX90 days to review. ONE phone call could clear up any issue that I had anything to do with this! NO REFUND..I 'm about to be evicted! ANYONE you talk to on the phone gives you the runaround! I see after doing some research, MANY people experienced the same thing! In XXXX or previously! Something is being breached within that company! Too many people with the exact same story ... .and no $ returned!
03/14/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30311
Web
My card was used without my permission on XX/XX/2021 for several charges at XXXX, XXXX XXXX, and XXXX XXXX for a total of {$3900.00}. After speaking with Direct express about the transactions the customer service rep started the claim. She did not go over the charges with me she said that she would send me a form to fill out. I completed the form and included the charges that I did not authorize. Because the rep did not go over the charges with me and 2 charges were included in her claim from XXXX XXXX they denied my claim. I call back and spoke with another rep who said that he would send the email to the supervisor who would be able to reopen and they declined. Even though the rep said he can see that i never used my card the way it was used on the XXXX of XXXX and i have been with them a long time they refused to give my my money back. It is had to talk to this company and they take advantage of people.
08/24/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • AZ
  • 85201
Web
Comerica Bank inaccurately reported information to a Consumer Financial Protection Bureau called Early Warning ( Address : XXXX XXXX XXXX XXXX, XXXX, AZ XXXXPhone : ( XXXX ) XXXX ). Comerica Bank wrongfully reported that I committed banking fraud when I have never written a bad check, nor have I ever conducted any unlawful or illegal activity with any bank. I reached out to Comerica Bank 's quality assurance department on XX/XX/20 by calling XXXX. I spoke to XXXX who aggressively attacked me. She made a very XXXX joke about the political organization, XXXXXXXX Lives Matter. She stated " well all bank accounts matter '' when I asked for a supervisor. Comerica Bank has a long history of racism and hostility toward their clients and hit is very well documented online. I will list a few links in this complaint : ( XXXX XXXX XXXXXXXX XXXX & XXXX & XXXX ) ( XXXX XXXX XXXXXXXXXXXX ) ( XXXX XXXX XXXXXXXXXXXX )
01/31/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MD
  • 20715
Web
On XX/XX/2022 I went to an ATM machine that is owned and operated by XXXX ( XXXX ). I withdrew {$400.00} and did not pull the money out within the allot 5-7 seconds and the funds were pulled back into the machine. XXXX is requesting the supporting documents of the investigation from Direct Express the provider of my Debit Card. I have repeatedly reached out to Direct Express for a copy of documents which were used in determining a final outcome of a disputed investigation. The dates we called are XX/XX/2022 / XX/XX/2022 / XX/XX/2022 / XX/XX/2022 / XX/XX/2022 and XX/XX/2022. I then mail a request on XX/XX/2022. They have said they mailed the requested information but I have not received. I am unable to provide XXXX ( XXXX ) this information and am still waiting for my {$400.00}. XXXX ( XXXX ) XXXX no address provided Direct Express XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX
06/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IL
  • 60653
Web Servicemember
AFFIDAVIT OF THEFT & ROBBERY BY CONSPIRACY I, XXXX XXXX XXXX purchased a bus ticket from XXXX XXXX XXXX XXXX, location : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Texas, for {$180.00} on XX/XX/2019 with my XXXX XXXX Debit Card. After purchasing the ticket I became ill and could not travel. I contacted XXXX to request a refund and or a credit, and they refused both. Two days later I contacted my bank of my debit card : Comerica Bank XXXX XXXX XXXX, XXXX XXXX XXXX MC XXXX XXXX TX XXXX ( XXXX ) XXXX, I filed a dispute with the bank on XX/XX/2019 by mail and received a letter response from the bank on XX/XX/2019 informing me that they could not find an error and would not reverse the charges. I do not agree with having to pay for a product or service and not receiving the product or service. Please help me identify what authority these two entities have to not return my rights and property. XXXX XXXX XXXX
07/31/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 499XX
Web
On XX/XX/18 I checked the balance on my XXXX XXXX Debit Card and it was substantialy less than I thought it should be. After a customer service representative went over the recent transactions I started the dispute process with them. The most recent charges were to XXXX so I called them and they were able to trace my card to an account that was not mine. I filled out the papert XXXX XXXX sent and yesterday got a letter indicating they found no fraud. Clearly they didnt even investigate. I again contacted XXXX who has provided me a letter that these charges were not made by me. I called XXXX XXXX and was told their decision was final and the claim would not be reopened. This is ridiculous! There are other charges to other companies that I am sure were probably made by the same individual. I have filed a police report but they arent doing anything because XXXX XXXX says the charges were not fraudulent.
10/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 94606
Web Older American
Timeline Received text message alert on XX/XX/XXXX XXXX Direct Express Alert! Possible unauthorized transaction on account ending [ XXXX ]. Please call the number back of the card. Reply? Stop to opt-out XX/XX/XXXX XXXX Member made call to Direct expressed to report unauthorized use of account. Cancelled card, to wait for new card. Rep email request information regarding incident. XX/XX/XXXX received letter from Direct express with case number XXXX provisional credit issued notification XX/XX/XXXX direct express letter dispute declined XX/XX/XXXX XXXX i called call wait time was over 1 hr. Member unable to hold. XX/XX/XXXX XXXX I spoke with rep and transferred to supervisor. Wait time was over 1hr. XX/XX/XXXX I called direct expressed however wait time is over on 1hr unable to complete call XX/XX/XXXX XXXX called direct expresse was on hold over 1hr but was not able to connect with supervisor.
11/28/2020 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • FL
  • 34202
Web Servicemember
Hi CFPB, I recently had an account with Comerica Bank which was closed on XX/XX/2020. However, on the day that Comerica had closed my account, I had transferred {$500.00} from my XXXX XXXX account to the Comerica Bank account, which successfully was withdrawn from my XXXX XXXX account. Comerica Bank, on repeated occasions, has denied having ever received my {$500.00} and has been extremely uncooperative in helping me locate where the money is. They have also refused to work with XXXX XXXX and will not reach out to XXXX XXXX to resolve the matter. As of today, XX/XX/2020, I have not been credited back my {$500.00} to my XXXX XXXX account as XXXX let me know that Comerica has not returned the money that was transferred to Comerica on XX/XX/2020. If the CFPB can help to look into this matter and help coordinate the return of my {$500.00} between Comerica and XXXX, that would be greatly appreciated.
09/01/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • XXXXX
Web
I was XXXX and on XX/XX/XXXX. XXXX XXXX a friends husband had a card sent to his house expidiated. Without my knowledge. He activated this card and withdrew my ssi benefits for the months of XXXX XXXX and XXXX. For {$720.00} {$740.00} and {$740.00}. They also had a drivers license sent to there house in my name. I wrote direct express and explained I was XXXX and no one had authorization to use. I didnt get our until XXXX XXXX. I found out then going to social sercurity that I owed these funds. {$2100.00} Which i am having to pay back. Due to Direct express dening my claim. I sent everuthing that they requested. I filed a police report. I am experiencing hardship and a fincial lose and strain from this clear act of fraud. I need help. They are ride hang up and dont answer any questions I have. This is a clear case and they have lied to me as well as cheated me out of the rights as a consumer has
06/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • 900XX
Web
Due to my consumers report, that I requested and was aware of, theyre bank accounts, such as, Comerica Bank XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX that were opened under my social security number, with my identity. Including XXXX XXXX, I have not used XXXX XXXX since 2022. Its causing major problems with an active bank account that I actually opened myself, with XXXX XXXX XXXX XXXX, the bank locked my account because XXXX XXXX sent an alert, which is connected with Consumer Reports, that collect data from multi-million banks. This is a big problem because I never opened up an account until recently with XXXX XXXX XXXX XXXX. My identity has been used against me, & thats a federal crime, called fraud. This matter needs to be removed off my consumers report because it was not me. Please and thank you, lets fix this as soon as possible. I have a family to take care of, this is completely insane.
02/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • NY
  • 146XX
Web
Hello.Im contacting you in regards to my Direct Express Company.Im XXXX on Supplemental Security Income and i get my check deposited every month with this bank On XX/XX/2023 i contact Direct Express customer service in regards to my card being lock they said that the wrong pin was entered a few times so they locked the card, they could not help me because i changed cell number and could remember my old number because the new cell did not match the records on file, so on XX/XX/2023 i send Direct Express proof of identity my ID and birth certificate, again they refuse to help me, they said to call the SSA and maybe they could help and this was the third time calling my local SSA office but SSA told me i have to deal with Direct Express directly, i will be going on 3 months now not being able to pay my bills and dealing with late fees.Please contact me in regards to this serious matter, Thank You.
09/24/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92040
Web
I'm a huge advocate for my kids the XXXX that receive XXXX & I refuse to allow anyone to take advantage even this card company! On XX/XX/XXXX all the way up to XX/XX/XXXX my card was used for unauthorized transactions I was unable to get into my Direct Express account due to Direct Express suspending my account because they realized fraudulent activities as well. I was finally able to speak to someone but it was the weekend and she took the suspension off and made notes about the unauthorized transactions. I turned in all required documentation required and still haven't received anything. When I call I get told I qualify for a provisional credit but there is no date or time frame they still have to approve it. This is ridiculous I am a single mother of XXXX kids XXXX in which receive XXXX due to them having a XXXX and I'm currently XXXX XXXX XXXX. I will continue to be an advocate for my kids!
05/24/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33161
Web
My card was fraudulently used when still in my possession on the following dates XX/XX/2019 in the amount of {$190.00} XX/XX/2019 in the amount of {$1300.00} XX/XX/2019 in the amount of {$20.00} XX/XX/2019 in the amount of {$1.00} XX/XX/2019 in the amount of {$76.00} On XX/XX/2019, I discovered when checking my account that there had beed fraudulent charges made on the above dates. I called Direct Express immediately and made a report. I was sent a questionnaire of fraud to fill out, which I filled out and returned immediately. After numerous phone calls to Direct Express I was given the run around. I finally received a letter dated XX/XX/2019 from Direct Express stating that they had denied my claim because they could not confirm that fraud had occurred, even though I sent Direct Express proof that at the time my card was compromised I was in Florida when the charges were made in California.
07/26/2015 Yes
  • Prepaid card
  • Payroll card
  • Managing, opening, or closing account
  • MI
  • 48204
Web
It all started on XXXX XXXX, 2015, I have my payroll check deposit on my prepaid card, i check my balance on my card and it was well over {$300.00} dollars so I went into XXXX and pick up some lunch and to my surprise I could not use my card. I tried XXXX and it would not go through so I went outside to call and see what the problem was and they could not find anything wrong. It took two days for them to tell me that Comerica had my account block because I owe the over {$600.00} dollars, I ask them to cancel my card because I have not been to Comerica in over thirty years, They would not cancel the card so I cancelled my direct deposit for my check and the card is still open and they will not give me my balance that remains and all of the bills I use to pay this card with I had to change them but they are telling the bill people the card is over charged but I ca n't even use this card anymore.
11/10/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 74701
Web
XXXX XXXX 2017 an IVR money transfer of XXXX XXXX dollars. I called the Office of the inspector general asking what an IVR money transfer is. they did n't know. I tried filing with the company before calling the Inspector General for the federal Reserve, Direct express XXXX by Coamerica bank. Nine times when I called they transferred me to a dispute supervisor and after identifying me, he or she in some cases would transfer me again. But they would hangup and I received a dial tone. Happened again today, but the second time I called I wanted the level two person and finally was able to file my claim against the IVR money transfer. I spoke with a lawyer and she read their contract and it needs to be changed because they could not tell me where the money was transferred to. And in that case the money should be returned within ten days. Now it is as they have stated gon na be forty-five days.
09/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 75034
Web
{$3000.00} was fraudulently withdrawn from my Comerica bank account using a withdrawal slip from its branch in XXXX on XX/XX/XXXX. We found out on XX/XX/XXXX, ( this is an auto payment in and auto payment out type of account, we do not monitor it daily/weekly ) called Comerica branch immediately. They called back on XX/XX/XXXX and gave us 800 number to call. Called that number, and it was their fraud investigation department. They emailed an affidavit form. I filled it out and emailed them back on same morning. Last night I received a letter from Comerica bank that says I did not report it within 30 days hence " I waive right to contest payment of any item '', no refund will be given. I am amazed, that much of an amount can be withdrawn using a withdrawal slip ( withdrawal slips are available in bank lobbies to anybody ), and bank issues payment without checking ID of the withdrawer.
07/06/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • NM
  • XXXXX
Web
I started a complaint with XXXX XXXX due to somebody stealing my money twice now the first time that it happened they were very quick about it but now that it happened again it is taking longer I don't know what's the difference that it was quicker the first time and not the second time but somebody has stolen my XX/XX/XXXX social security check of XXXX and I want it back now either XXXX XXXX can handle this or something because it happened out of state in XXXX and I live in XXXX XXXX XXXX, XXXX XXXX. how am I going to get from XXXX XXXX XXXX to XXXX just to use the ATM and pull out my own money I just don't understand I want this issue solved.. now they haven't done it again thank God but the fraud and identity theft thing has got to go people should just get a job and leave other people 's money alone and stop stealing they should do like in the old times and have their hands cut off.
11/04/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • TX
  • 77063
Web
Comerica has to be one of the WORST banks out here. I just checked my balance today and BOTH my accounts are overdrawn ... ( that has never happened to me since I have had an account ( s ) with them ) I have had complaints sent to XXXX and CFPB in the past about them. Yet ... they STILL get their way. I am charged an excess fee of some sort in my savings account. I do n't know how I have excessively done anything ... when I learned that the branch where I opened up my account has been transferring funds to and from the accounts? They claim it is to avoid an overdraft. They allowed XXXX dollars to be approved XXXX XXXX ... they have never in history of my account approved this transaction unless the funds were fully available. I am tired of them getting over me and accusing me of not having funds in enough time or whatever excuses/reasons they come up with. They need to fix this.
05/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 10301
Web
I get notifications on my phone any time a withdrawal is taken from my direct express card I pay all of my bills with this card and I also shop online with this card, all of my purchases and bills are the same every month so my question is why would they allow a purchase from somewhere I never shop to go through and on top of that they let it happen not once or twice but 3 times and after the first time when I called and complained about it I never got my money back and it has happened twice since then. Today XX/XX/2021 is the first time I actually read the terms and conditions and It says that they would freeze the card if they suspect suspicious activity, well if thats true why didnt they freeze my card when they saw these purchase on my account especially when I called and complained that I didnt make this purchase the last time this happened was XX/XX/2021 about two weeks ago.
11/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95660
Web Older American
On XX/XX/XXXX I iled a legitimate dispute with Direct Express regarding {$390.00} of fraudulent charges on my card make by eve XXXX. Having never filed a dispute before I made sure followed there dispute process throughout their investagation. I was given a provionsal credit of {$390.00} until they completed their investagation.. upon completing their investagation they determined the was no error made. I received a letter from them them stateing they were reversing the privionsal credit in the amount if {$0.00} when they actually withdrew {$390.00}. My claim was a legitimate claim. I contacted the XXXX and found countless of people who had experienced the exact situation that I did however their banks honored their disputes and Direct express denied mine. I requested a copy of the documents direct Express used in determining the outcome if my dispute and have not received them.
10/03/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OR
  • 974XX
Web Older American
I have a direct Express card which had my Social Security benefits on it and I lost my wallet with the card in it. Fraudulent purchases were made after I reported the loss to the police and I began the fraud investigation process with them inXX/XX/XXXX. I filled out and returned the paperwork via fax on XX/XX/XXXX, and again on XX/XX/XXXX. No one ever responded to me and I had to sit on hold for hours literally to talk to a real person. Once I got a real person but he put me on hold and the call was disconnected. I have followed up via fax in XXXX and XXXX of this year and again received no response. I reported Direct Express to the XXXX and they told me that because Direct Express is affiliated with a government agency, they could not help me. I have made it this far without my money but I want justice. They are taking people 's money and there is no easy way to contact them.
09/30/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • TN
  • 38301
Web Older American
My complaint is with Direct Express, the card the government uses to issue my Social Security XXXX checks. This is regarding the complete withdrawal of funds from my account with Direct Express from an ATM. Using a cloned credit card unknown persons at XXXX on the on the morning of XXXX XXXX, 2016 made several withdrawals from the account, each transaction was around {$300.00} for a total of {$1600.00}. They did suspend the account and issue a new card however ; after that first call we have been unable to speak with anyone. Direct Express has made no attempt to contact me to help resolve this theft from my account or assist in filing a police report. I 've long been a user of Direct Express and up until now have always regarded them as an excellent company. I have every faith therefore that they will do whatever they can to rectify this situation. Yours faithfully, XXXX XXXX
01/20/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • CA
  • 92122
Web
On XX/XX/XXXXXXXX XXXX I attempted to withdraw money from a Comerica Bank ATM, located at XXXX XXXX XXXX XXXX, XXXX XXXX, as I had done many times before. The machine seized my XXXX XXXX XXXX ATM card ( I do not have an account at Comerica ) for no apparent reason. With COVID, the actual bank branch was closed, so I contacted Comerica customer service and could not get connected to a live human being. I then contacted the Comerica XXXX XXXX branch, and was told by a man he could not help me get my card back, that the card would be destroyed, and that I needed to contact my own bank for a replacement. He would not give me the name of a supervisor or manager to contact. Basically he stonewalled me. I am now without ready access to my money ( most XXXX branches are closed too due to COVID ), and have spent an inordinate amount of time contacting my own bank and fixing this mess.
11/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CO
  • 80011
Web Servicemember
On or about Mr. XXXX XXXX XXXX Colorado department of XXXX XXXX # XXXX. XXXX XXXX admitted to damaging the direct express debit card by running it over with a XXXX XXXX XXXX however the damages are inconsistent with tire damage. Received XXXX XXXX debit card. The balance was approximately {$6400.00}. I had XXXX and he threw my personal property to the street and I was XXXX and still do not have a permanent residence. Mr. XXXX is under investigation in the following domestic violence cases : Fwd : Case XXXX XXXX XXXX XXXX XXXX Case # XXXX XX/XX/XXXX XXXX county Colorado XXXX XXXX XX/XX/XXXX XXXX XXXXe investigation and keep the peace order officer XXXX responded to XXXX XXXX XXXX. XXXX XXXX Colorado XXXX XXXX XXXXase XXXX XXXX XXXX court XXXX XXXX XXXX Courtroom XXXX ( on going high conflict XXXX XXXX ) Case Report # XXXX XXXX XXXX XXXX XXXX Colorado # XXXX and # XXXX XXXX
12/07/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • CA
  • 90813
Web
My account at Comerica Bank was Fraugently Used without my Knowledge To deposit and withdraw amounts of money over a four to five Day span. I was never once notify by the bank of any transaction in or out of my account. I have never made withdrawals or deposits by My mobile app every since I had this account. The only way I found out about the money is the day that I was expecting of deposit from the loan company Which I found out was not a legit company. I want straight to the bank and told them to close the account. But they said they couldn't until the balance was pay in full. I asked them. How can this many transaction be made in and out of my account? And they do not notify me. I want straight to the police department and made a report. I was told by a XXXX who wife does investigation for banks that I should get in touch with someone because my e. Rights was valid.
03/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 021XX
Web Servicemember
On XX/XX/XXXX at XXXX : XXXX XXXX I withdrew XXXX from an atm machine in the local XXXX that my bank app told me would not charge me any fees. Was on the phone at the time when I seen the door with my money in it close and a message came on the screen to contact my banking institution. I called right away and was sent forms to fill out. I completed the forms and gave a copy of the receipt as well. I was told yesterday over the phone that my claim was denied. All transactions are logged so they did not do a proper investigation in my mind simply because if they did they would see the actual transaction as well as my funds still in the machine. I am a XXXX veteran and this nonsense has caused me to suffer greatly and I will always fight for what is right in this world and not stand for any wrongdoings, no matter how insignificant they may seem to these banking institutions.
06/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 85711
Web
On XX/XX/2018 my prepaid debit card, issued by Direct Express for my Social Benefit checks to be deposited into, was stolen while I was on vacation. On XX/XX/2018 I called Direct Express and notified them of the theft. The card was cancelled on that day. On XX/XX/2018 I received a Questionnaire of Fraud from Direct Express, which I filled out claiming {$17000.00} in fraudulent charges on my card and I mailed it back the next day.. I was credited {$5100.00}. I have called Direct Express numerous times to get the remainder back but they will not return my calls or follow through. Comerica Bank, which processes the transactions, will not help. I called them and they said to call Direct Express. I called them again on XX/XX/2018 and the person at the Fraud Department said he could not talk to me and transferred to a Level 2 line, where no one ever answer the phone, per usual.
07/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 78332
Web
XX/XX/ ssdi deposited {$910.00} into son 's account he was never able to access those funds and complaints and calls began that day. XX/XX/XXXX they state comerica took it back out. Comerica states they don't do this, Direct Express handles all this. SSADMIN and the federal treasury state direct express has it.I have called back and forth between these companies throughout XXXX and XXXX. Today XX/XX/ XXXX XXXX we have stopped payments for future to direct express but I was told by SSADMIN that I have to pursue payment for XXXX and the run around has been all day on the phone again. I have an account # that matches nothing direct express has ever given my son and a trace number for the XXXX check but I'm being told by both companies they can not research this information. This has to stop and my son needs his XXXX. They will not fix this from just me fussing. Please help.
11/28/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MA
  • 015XX
Web Older American
My SS check was deposited I to my account on XX/XX/XXXX on XX/XX/XXXX I checked my balance which was {$10.00} I immediately contacted Direct Express. In between those 6 days I believe I might have purchased something for {$30.00}! It been a nightmare of me trying to contact them every XXXX weeks and having my claim denied then reopened because they said it was Pre Approved purchases which it wasnt, only pre approved would have been XXXX and I checked with them! About a month ago I called and they gave me a new authorization number and told me I would hear XXXX days and I never heard, I called Monday the XXXX and they told me they would try to send me the information online but I couldnt find it so I called back Tuesday the XXXX and asked to speak to a Supervisor and she told me my claim was closed and if I didnt agree to contact the local authorities which I did that day!
11/03/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 94591
Web Older American
I am a SSI recipent. I use my government debit card to pay bills, buy food, etc. I was to receive a payment on XX/XX/XXXX of this year and another payment today, XX/XX/23. I verified the money was deposited onto my government issued debit card. The debit card denies my accessing any money from my debit card. I have been calling the debit card company since XX/XX/XXXX every day with an average of wait time of 4 1/2 hours. I have not been able to talk with anyone about my lack of funds. 4 1/2 hours is a long time to wait and then not get an answer. Today is the 4th day that I have called. I have been calling since XXXX XXXX and am unable to get a anyone on the phone. I now have bills that are late, they were due today. My phone will be turned off at XXXX XXXX today. The card is called Direct Express and the bank is Comerica. Can you help me? Thanks so much, XXXX XXXX
12/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 342XX
Web
My debit card was not working properly at all XXXX2020 I also was unable to report a change of address over a period of 7 months- I have forwarded my mail, yet the most current statements are and have been missing for almost that amount of time. I called the agency who deals and has the exclusive business with the Department of Treasury ( Social Security ) XXXX and was treated as a complete XXXX after finally being able to reach a " human ''. The call was herrendous they succeeded only in infuriating me. XX/XX/2020 " Direct Express '' is immune from the XXXX since they have secured a government contract with the Dept. of Treasury. Ultimately I have been told I would be contacted by someone form US Direct Express by telephone as I was told there was NO OTHER WAY TO VERIFY WHO I WAS. I have not been called. I do not have access to my benefits. My card does not work.
04/03/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 94541
Web Servicemember
I'm a XXXX veteran and have been using Direct Express ( DB ), Comerca Bank ( CB ) Card, which treasury department sends electronic deposits and I been using DB for many years but trying to close and transfer balance of {$19.00} to new bank but CB automated system is denying because it's less than {$20.00}. I have already had Treasury department sucessfully send my new deposit to XXXX XXXX XXXX XX/XX/2020 therefore they have my cheking and routing number but now CB is making difficult and creating obstacles to people with XXXX to close account and worry they may be intentionally doing this so they can keep balance. I agree to pay any fee 's to transfer but they're automated system deny 's us that option to transfer and request they comply with ADA and change their internal automated XXXX Customer Service system which can be simplified and accessible 24/7-365 Days a year.
08/13/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TX
  • 75070
Web
I have been charged overdraft fee 's unwarranted by Comerica bank for XXXX unauthorized for $ XXXX.each resulting in fee 's of {$140.00} fee 's between XXXX XXXX and XXXX XXXX 2015 and was charged a continuous OD fee of {$6.00}. resulting from these withdrawals of overdrafts fee 's and caused XXXX more OD fees in this same period because of fee 's taken by the bank. Also have other transactions such as teller counter withdrawals of {$30.00} which I inquire balance before withdrawal and balance was $ XXXX.but the next day I received OD charge was told had a pending soft post the teller could n't access on her system therefore she gave the wrong info on my balance and allowed a withdrawal when funds really was n't available which cost me {$34.00}. I 've called to address this for the last XXXX and very little to no response from their escalation dept.to get this resolved
08/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 94501
Web Older American
while I was checking the balance and transactions, I noticed that there was withdrawals that I did not make. I talked to them about it. The withdrawal was for {$500.00}, The system divided the {$500.00} into two parts, When I listened, I hear the two parts of the one sum of the {$500.00} that I withdrew at one time Lumb sum. this is abuse and illegal to the transactions, I noticed the two parts of the total {$500.00} one-time withdrawal. when I requested a statement, it showed only one total withdrawal of {$500.00}. I noticed they charge fees and I question it, they stated I did the withdrawal from non their bank XXXX. which is not true because I used the same machine at their same bank for years. Their system breaks down the withdraws to two parts so that they charge fees. This is fraud and must be stoped and they must credit back all the fees that they charged me.
07/11/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 184XX
Web
My bank has to be the only bank that never wants to answer the phone, never wants to look into my disputes and then lies about dispute forms not getting recieved. I filed a few disputes in the past and they claim that I never sent the forms in and it was denied. This I said a lie, because a woman called me and asked me to tell her what I wrote because she didn't understand it. When I filed my first complaint, the woman that was talking to me had no idea her company was owned by comerica. She never filed the disputes and I got stolen from. They send letters stating they see no error. Hello? I'm telling you I didn't make this transaction or I didn't get my order. How's that not an error itself?! When I call after disputes, andnput my tracking id they say all reps are busy and hang up. When I finally get a person they transfer me but the line disconnects. Every time!
09/27/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 344XX
Web
On XX/XX/XXXX I went to pay my car insurance and the transaction was denied. I knew that was wrong so I went online to see what was going on and there is 5 withdrawals that I did not make all from Texas and I live in Florida. I don't even know anyone in Texas. The first one is on XX/XX/18 @ XXXX XXXX Texas XXXX XXXX accnt for XXXX the next one is on XX/XX/18 @ XXXX XXXX Texas XXXX # XXXX for XXXX the next one on XX/XX/18 @ XXXX XXXX XXXXXXXX Texas XXXX # XXXX for XXXX next on XX/XX/18 @ XXXX XXXX XXXXXXXX Texas XXXX # XXXX for XXXX and the last one on XX/XX/18 @ XXXX XXXX XXXXXXXX Texas XXXX # XXXX for XXXX. I immediately got a hold of XXXX XXXX to cancel my card and started a dispute to hopefully get my money back. I have filed a report with XXXX County Sheriff 's Office and hope that they investigate this. I have also filed a report with federal trade commission.
02/03/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • CA
  • 96080
Web Older American
I used my DirectExpress card at an ATM near my house, and subsequently lost it. When I sought help from an advocate to resolve the issues of fraudulent charges made to my account, I have encountered nothing but terrible customer service, or complete lack of service altogether. The institution refused to reimburse my fraudulent charges in a timely way, ( or at all to date ) they refused to speak to my authorized advocate who I enlisted to help me. The institution was often difficult to reach by phone and then would not answer my call. The paperwork associated with making a fraud claim was completed in a timely and thorough manner, and within a few days, they rejected my fraud claim and did not provide any documentation to validate their findings. I have since tried to contact customer service and have only reached a recording explaining to call back at another time.
12/02/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • LA
  • 70706
Web
in summary ( beforehand! ) can the bank, where my XXXX check is automatically deposited, force you to install an " app '' in order to view your transactions online? since inception of said account i have used their website to log into my account so i could view all transactions. suddenly they changed their manner of logging in. this is where the problems begin. they have a redirect to a certain url for certain numbers. this new url is literally not functioning in any way and the directives are very confusing and unclear. several follow-up attempts to contact them only results in recorded messages and when you've heard all they have to " say '' - the call is dropped. i liken this denial of viewing each transaction does not enable me to have any confidence of what my balance is at any given time. please advise me of what can be done XXXX XXXX XXXX XXXX XXXX
09/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 46323
Web Older American
I use Direct Express as a debit card program to receive my Social Security benefits. When I received my XXXX statement in early XXXX, I saw that there were numerous fraudulent charges, totalling around {$8600.00}! I immediately tried to contact Direct Express. It took 3 phone calls and a total about about 7 hours on hold to speak to XXXX, a Direct Express representative. She filed the claim for me, yet my account then showed additional fraudulent charges for XXXX, totalling another {$570.00}. At no time did DE contact me regarding these highly suspect charges made in XXXX, XXXX! Two of the charges were over {$2000.00} each! No text, email or phone call asking if these charges were mine. DE told me that they'd be sending a form to fill out regarding my claim. To date - 2 weeks later - I have received nothing. Right now, someone has {$9200.00} of my money.
10/31/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • AR
  • 716XX
Web
I receive a monthly social security benefit check of {$740.00} direct deposited to Direct Express. Starting XXXX/XXXX/2015 through XXXX/XXXX/2015 my card that was provided to me through Direct Express, card # XXXX would not work once I put it in an ATM machine. It stated the card was invalid. The last time I used the above card was the first week in XXXX of 2015. I have not used the above card since the first week in XXXX nor have I authorized anyone else to use the above card, nor have I requested a new card between XXXX. A new card was obviously issued through Direct Express without my authorization. I have contacted Direct Express on several occasions and have provided them with notarized statements and affidavits that I did not authorize them to issue a card and have requested them to refund my money that they issued to someone else without my authorization.
07/07/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • AL
  • 361XX
Web
I have XXXX proplems XXXX with XXXX and the prepaid direct express card. I have been on XXXX. Since XX/XX/XXXX.in XX/XX/XXXX I came up for review thats when my problem s started they denied me court date XX/XX/XXXX I had XXXX ( total XXXX with XXXX ) on the XXXX of XXXX which was out they really believed that it was XXXX but it was n't I called XXXX and was told that it would be rescu it was n't then I went thur XXXX. I appealed then every month or I had to go back and refile at one pointi had legal aide and they told that it was was fixed still no money I wrote all of the polictes in my state I recieved a response n I then told I had to reapply that news surprised cause for over a year finally I got a lwayer went to court in XX/XX/XXXX got approved I was to get a payee which did not do I was told I would get over XXXX lawyer would getover XXXX fine then I
07/27/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 33844
Web Servicemember
My pre-paid debit card was not working at all locations so I called Direct Express and they sent me a new card. When I went to activate new card upon receipt, they are refusing to let me use the account despite verifying my account several times and providing all required documents. They initially requested my Drivers License which I provided and they said they needed more informaiton, and yet, they still will not give me access to my accounts. When calling them - now they want my birth certificate and i'm currently in California visiting my son where they sent my new card to but my birth certificate is where I live in Florida. This is ridiculous and they refuse to share what the issue is with my account. Meanwhile, i'm unable to see my account, withdraw monies or have any access whatsoever despite confirming everything to them. What a fraud of a company.
01/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • VA
  • 23803
Web Older American, Servicemember
We have been attempting to access my online account to download two months bank statements needed to rent an apartment. Every time we call Direct Express we are told that someone from tech support will call us back withing XXXX hours. Yet, no one calls us back. We are about to lose this apartment because Direct Express refuse to do their jobs. The bank changed their website several months ago. The information on the new site says that if you are not using their app, you have to change your User ID and Password, but when you try to do that, the system claims the card is already registered. When we try using the old User ID and Password, it tells us to call the Direct Express Customer Service number. There is an option on the menu for website support, but all they will do is turn in work order that is never responded to. We are about to lose this apartment.
09/07/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • 15216
Web
On XXXX XXXX, 2021, we received a letter from Comerica Bank addressed to my wife 's maiden name " XXXX XXXX '' at our current address of XXXX XXXX XXXX, XXXX Pa, XXXX congratulating her for opening a new checking account. We also received 5 blank checks and 2 deposit slips to use. Shortly thereafter we starting received letters of insufficient funds and copies of checks that were written to XXXX XXXX from someone by the name of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX for {$800.00} dollars. We immediately called the Comerica Bank on or about the XXXX of XXXX to let them know we did not open an account with them and we felt this reeked of identity theft. We received a letter today ( XXXX XXXX ) from Comerica Bank dated XXXX XXXX, 2021, that noted as per conversation with them on XXXX XXXX they confirmed that they closed this account on XXXX XXXX, 2021.
01/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • GA
  • 30315
Web
For ethical reasons and because of sub par standard operating procedures being locked into my Direct Express Comerica Bank account has become untenable. I have found an online bank that meets my needs. I have asked the customer service agents at Direct Express/Comerica for the banking routing number and for my account number. Those numbers I would need to move where my monthly funds are deposited, I was told to speak to the person at The Social Security Agency to move my account to only then be told by them that Direct Express needs to provide me with the aforesaid info. I have had other bank accounts and never has such information been so coveted. I am locked into an account with a terrible apr and with a bank with dubious investment practices, terrible customer service and a loss prevention team that didnt notice my account being hacked for 3 months.
11/22/2019 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • FL
  • 33594
Web
I was arrested and remained in jail from XX/XX/19 thru XX/XX/19. During this time my debit card that I receive my XXXX XXXX XXXX benefits on was used and completely drained. All of which were online transactions. I sent proof of XXXX. I have never purchased any games nor do I have any XXXX or a XXXX acct. Never have. My identity and truck were stolen earlier this year, which ties in W the XXXX. This most recent theft of my personL property and debit card just makes my losses compound. My parents/family are all deceased so I have been staying w people IDK. I'm on my own and NEED my money back. WHEN TOLD MY DISPUTE WAS COMPLETELY TURNED DOWN, 45 DAYS LATER, AND THERE IS NO APPEAL PROCESS AVAILABLE I TRIED CONTACTING THE MERCHANT 'S I HAVE INFO ON HOW TO BUT HAVE BEEN TOLD BY XXXX THEY'CANT HELP ME W/OUT THE OLD DC # WHICH DE CANT GIVE ME. please help
06/20/2017 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • PA
  • 17055
Web Older American
I receive SSI. On XXXX XXXX, I received it as usual. I paid bills that XXXX. I went to XXXX to purchase a few items in the evening and found that {$900.00} had been withdrawn from my Direct Express account in an " IVR transfer ''. No name of who took the money. I was shocked and panicky. I contacted Direct Express and they are investigating via their fraud department and issued me a new card. Also I have contacted an attorney. Mysteriously, the funds reappeared in my account the following week, XXXX XXXX to be exact under the heading " credit adjustment ''. The woman I spoke to in the fraud department stated that my funds would not be returned until after the investigation so where did the money come from? Any way you can assist me with this will be helpful as this money is crucial to my survival and I ca n't afford this to happen again. Thank you.
04/11/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TN
  • 37129
Web
Billing or Collection Issues - The company has processed an unauthorized bank debitProblem : i get my ss money thur direct express debit card on XX/XX/2015 @ XXXX i went to atm my card was declined, @ XXXX i called bank, was told on XX/XX/2015 someone in XXXX fl, request change address and a new card in my name, it was sent out, on XX/XX/2015 in XXXX transactions my acct, was wiped out, i want this company to give me my money back,,, i have filed police report wth XXXX city police, XXXX XXXX @ XXXX report # XXXX, went to ss office had them change to another bank so on XX/XX/2015 my money will go into new act,, the direct express card was, closed, i filed on line police report wth XXXX police dept, also, also filed fraud wth federal trade commession, ref # XXXX, and credit agency.and filed wth idenity theft resource center, ,please help if you can,,
03/16/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • MI
  • 48103
Web Older American
I am maintaining checking account with Comerica Bank jointly with my wife. I have sufficient balance amount in my account as required by the bank. I am also having one account jointly with my daughter in XXXX with her name as first name and mine as joint holder. My daughter is not operating her account and not keeping the sufficient balance as required by bank. On XX/XX/2022 the bank debited {$46.00} from my account and transferred to my daughter 's account being negative balance for not keeping proper balance. Instead of closing her account or contacting her the bank started debiting {$11.00} for every month. This debit balance is being charged for the last 5 months. This does not make any sense to penalize me for the low balance in my daughter 's account. By doing this the bank is treating me as a defaulter. I request to intervene in the matter.
02/12/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48207
Web
My book bag was stolen from my XXXX locker while I was on vacation. It included my phone case, which consisted of my Drivers license, some credit/debit cards and my social security number. Three of my cards were used. Someone tried to open additional credit lines. I have made a police report which I have submitted and I have a XXXX lock on my Social Security number. XXXX reported it to XXXX and XXXX. I have a copy of the letter they sent out. I have already disputed these transaction with Comerica Bank. I have received a partial refund. I asked to speak with a supervisor in the claims department and was bluntly told no. My only option left is a small claims suit, which I do not want to pursue, but I refuse to let someone take my money, especially clear my bank account and leave it in the negative. I know how Regulation E works and this is not how.
05/22/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AZ
  • 85396
Web Older American
I have not received my funds for XX/XX/XXXX of {$820.00} from Direct Express a company used by Social Security to deliver funds. The company requested that I send in verification documents, and I have provided those to them. I have gone to the social security building 3 times and social security talked to direct express on the phone verifying my identity in person, and they still have not sent me a replacement card with my money. Today XXXX they told me I will have to resend my birth certificate and social security card again. I sent them this information on XX/XX/XXXX via scanning from my computer and now they want me to take a picture front and back from my phone and send to them. I have spoken to multiple supervisors, and they are not releasing my funds to me. I have bills and rent that has not been paid because they will not give me my money.
07/19/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Struggling to pay mortgage
  • CA
  • 91605
Web Older American
My Name is XXXX XXXX. In XXXX I was laid off from my employment with XXXX XXXX XXXX where I worked for more than 11 years as a XXXX XXXX. After just a few months I ran out of my savings and was forced to fall behind on my Home Equity line of credit with Comerica Bank. After just a few short months I was offered a loan modification. After completing and submitting the modification package to the bank I never heard from anyone again until XXXX day I received a notice of default and a sale of my property. I would like a representative from the bank to contact me to discuss alternative options and to save my home that I have lived in since XXXX. XXXX XXXX XXXX XXXX and can not afford to lose my home and end up on the streets. Please help me to get in touch with the home retention department. I have tried to speak with someone since XXXX XXXX XXXX.
05/09/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92821
Web
I deposited my income check on XX/XX/2020 at XXXX at a bank branch ATM. There was no disclosure that they would place a hold on my account. This has negatively affected me. I am not able to pay my bills, go grocery shopping, etc. I am now going to incur late fees due to this. I called into the bank to find out when my check will be released and they stated by XX/XX/2020. This is unacceptable. There should have been a disclosure on the ATM machine. There should have been disclosure on my receipt. Nothing. Not one thing in writing giving me an option to not deposit the check and taking it to the bank on the check to cash. If I would have been given this option, it would have avoided hundreds of dollars in late fees. Co-America Bank should be required to give dates of release and notification that a check will be placed on hold. Thank you,
01/30/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OH
  • 43920
Web
Fraudulent activity on my account, missing {$580.00} that was not authorized, by me.I called the company, to report the unauthorized activity, on XX/XX/2019. Company informed me, they could not stop the transaction in the middle of it happening, and to call back in 5 days.I then called them back in 5 days, on XX/XX/2019. I said, " I enjoyed the XXXX XXXX music, while on hold, but want to authorize them to file a dispute, with whoever it was that took money from my account, without my authorization.I was told that they could not hear me. I know I was being heard, nothing was wrong with my phone. They said, since they could not hear my response of authorization, to have a nice day, and hung up on me. The company name, is as followed ; XXXX XXXX @ XXXX. I spoke with, customer service, representative. Thank you for your attention to this matter.
07/04/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • IL
  • 604XX
Web
I have a direct express card which my SSI money goes on every month. I was a victim of identity theft today and Direct express mastercard is giving me nothing but the runaround. I had XXXX left on my card and now it is a XXXX balance. There were XXXX charges on my account for a total of XXXX which left me with a XXXX balance. I now have nothing to live on and am without any means of income. Direct express is telling me I have to wait 5 days to see if the charges went through and than file a dispute. This is ridiculous. I can not wait all this time to get my money I need to live on. Direct Express reps just give me the runaround telling me I have to wait. I have mental illness and I do n't want to endu p in the psych ward over this. Nobody is willing to help me. I filed a police report and Direct Express is giving me nothing but the runaround.
05/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 08759
Web Older American
Money was removed from my direct express social security card.my XXXX removed XX/XX/XXXX, the deposit arrived XX/XX/XXXX. The total amount removed from my account {$970.00} during the fourth quarter XXXX. I FOUND THE TOTAL STOLEN ONCE INVESTIGATING THE XXXX INCIDENT. For 90 days I requested help. Instead I was stalled, ignored, misdirected, hung up on. No provisional credit was issued. XXXX touted the cards safety. All lies.Certifued letters, faxes, e mails, have all gone unanswered.Direct Express or Comerica claim they can't help.Apparently thousands of others are having the same problem. DIRECT EXPRESS AND COMERICA ARE AGENTS OF THE TREASURY. Ithink they may be directly involved in the fraud.Simply don, t want to refund the losses. I WANT MY {$970.00} RETURNED.They have complete substantiation. PLEASE inform the FBI.and provide visibility.
03/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 93035
Web
On XX/XX/2020 at XXXX XXXX I used my Direct Express Card at a XXXX XXXX drive-thru ATM to withdraw {$800.00}. It did not dispense my cash and on my receipt it clearly state that it can not dispense my cash at the time. I have called Direct Express and XXXX XXXX every day since the transaction and have gotten nowhere. I have called Direct Express and they gave me a fax number to send them a letter in any kind of proof. That was faxed to them on the XXXX of XXXX with proof of a receipt stating it did not dispense my funds. Anytime you call Direct Express you get hung up on or they tell you you have to wait 90 days. Why should I have to wait 90 days when I showed them proof that XXXX XXXX statement clearly states that it did not dispense my money I don't understand why I can not be credited back my {$800.00} which is for my rent on the XXXX.
05/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 10460
Web
XX/XX/XXXX I receive a letter in the mail stating that my account was charged I had asked why my account was changed they stated that card starting with the number XXXX stating the account has been charged too another account I was release from XXXX XX/XX/2016 when I had out of on XX/XX/2016 XXXXdirect express had asked me for some documents to give the them so I will receive my money so I send them a copy of release papers from XXXX and a picture ID and a social security card and was able to unlock my card every since 2016 I been using my direct express card until they had changed my account right now I'm currently homeless I'm using my girlfriend address she the only one that helping me with this issue right now I can't not even used my direct express card and don't even any money too eat my name is XXXX XXXX XXXX XXXX called me at XXXX
09/02/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 77498
Web
Debit card cloned (? ), XXXX in cash withdrawals and XXXX XXXX transfers in 2.5 days. I informed the bank asap on XX/XX/XXXX. They claim to have sent a denial letter XX/XX/XXXX saying that because I had possession and was using the card during this activity there was no error on their part per the EFT act. I have made them reopen the investigation which they allegedly performed in less than 24 hours. The cash was taken from an atm at an address that appears on the statement. The XXXX in XXXX XXXX transfers were done in increments of around {$900.00} each. I filed a police report yesterday XXXX banks fraud unit did not not encourage this when we spoke. I asked if I should, they said I could but that the police wo n't do anything, and that this was obviously fraud. ) Bank claims they did n't flag the transactions because the pin was used.
03/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94545
Web Older American
Hi Sir/Madam My name is XXXX XXXX and I have Direct express card XXXX under account number that card is provide me Social Security Administration for my SSI . in XXXX of XXXX some one stole {$200.00} money from that card and it withdraw from other city there I never visit in my life. the card is with me and i memorize the pin never been share, I file dispute and bank suspend my dispute and there supervisor say we cant do any thing. my humble request is i want know we are trust on bank and for our money is hands on bank and if there system some one hack or there our money some one stole who is responsible. Its the money for my surviving please help me in this matter. I request bank and there supervisor very rudely say if want file complaint against us. I really feel helpless now and feel us as in trauma. please provide me justice. Thanks
02/12/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • CA
  • 945XX
Web
My state issued ski payment was transferred over the phone on XXXX XXXX 2016 and i filed a complaint and had to go thrust a lot if run around to finally get the funds returned to me and this is once again happening on the XXXX of XXXX I tried to withdrawal the funds from the direct express card and the arm transaction was declined so I called and they said I tried to transfer money over the phone again and they expected me to fax a 2 forms of is so I went to the police department and they sent the 2 forms of is and after a bunch of return calls finally was allowed to withdrawal XXXX of the benefits at around XXXX and this is not the only card being fraudulently used so I needed to cancel all of my cards and I am trying to file for identity theft assistance I am not in a financial situation to continue fighting this situation please help
12/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • OR
  • 970XX
Web
Yes, I GET XXXX BENEFITS EVERY MONTH, FOR 12 YEARS NOW! AND MY ACCOUNT IS NOT!! WHAT AMOUNT OF PAYMENT I RECIEVE!! WHERE? WHO? IS HACKING, OR FRAUDLENT MY BANK!!? I DONT EVER, EVER GIVE OR DO ON LINE SHOPPING, AND DO NOT EVER GIVE PERMISSION FOR IT TO BE DRAINED??!! DIRECT EXPRESS IS NOT A FAIR, HONEST BANK!! CAUSE THEY ARE TO PROTECT MY MONEY, TO STOP ANY TRANSACTIONS!!! SO ONE DAY?,!! TODAY IS THE XXXX OF XX/XX/2023 AND MY MONEY IS BEEN FRAUDLENT TAKEN!! I DONT HAVE FOOD, HOUSE HOLD STUFF THAT I SHOULD AND USELY HAVE EVERY MOTH!! WHY?? WHERE IS MY MONEY?? PLEASE I DONT GET ALOT FROM XXXX FOR WHAT I DID GO THROUGH AND WISH ITS NOT LIKE THIS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX HAVE ANY THING TO KNOW PLEASE CALL ME, XXXX CELL PHONE, INCOME IS {$910.00} MONTHLY. THANK YOU MUCH
06/27/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 184XX
Web
I have tried several times to speak with them through email and the woman that replied and refuses to respond to any messages or answer any questions.. calling direct express over the phone proves to be difficult ... I still have transactions that I did not make them because she's ignoring my messages more Time is passing and I won't be able to dispute these charges if I wait any longer ... The last set of disputes that I did I never got a letter I got one letter stating that they didn't see no error. Yet the charge was made in XXXX all of their letters always state that they see no errors. I'm now speaking with a supervisor XXXX i'm still getting nowhere. I can only speak through email because I am mute. It is better for me that I can explain myself what's going on ... can someone please take the time to speak to me through email.
04/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NE
  • 681XX
Web
I find this very ridiculous that I don't have access to my own money because you guys wanted to put it in my mother name the prepaid MasterCard so I do not find it fair that I have no access to my own money please resolve this situation as soon as possible because I would love to have access to my own working hard money please and thank you also I do not want a payee either I would like to be my own payee because I'm also a human being who deserves her freedom as well and free speech of the United States of American. Also I believe everyone deserves to also have more freedom and also more money in their pockets as well I do not appreciate or find it fair that I'm struggling with my own money you guys are not being fair and you guys are giving me the end of the stick I prefer the the whole benefit not half of it thank you very much.
11/07/2023 Yes
  • Prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • 92620
Web
XXXX XXXX XXXX said to notify them of any emails from XXXX XXXX because they are scams. i called and told them i am having identity theft issues and fraud i am trying to pinpoint. I also had them lock any online access to my account. They said they are did this. I went online 3 weeks later and it is still available to look at all my activity on my computer and other devices. I called them again today and XXXX XXXX would not acknowledge that they did or did not do anything to put a fraud alert on my account. I then needed to get all of my statements from XXXX XXXX to go over any fraud activity. My mail at my house is not coming to me for some reason so I requested they change my address temporarily to receive the statements i need. This may effect my XXXX XXXX housing with the change of address temporarily so I am XXXX XXXX XXXX.
08/12/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 12144
Web
I receive my ssdi XXXX benefits on a government card issued by Direct xpress on behalf of social security. On XX/XX/XXXX i noticed my account was low and called direct xpress. The sum of approximately XXXX dollars and some cents was charged on XX/XX/2022 in texas. I did not authorize this charge and was never in texas. I immediately filed a fraud complaint number XXXX with direct xpress/comericabank. It took me a wait time of 2 hours on hold to get in contact with them. They were supposed to send me a fraud complaint form and xpress a new card. I have called direct xpress countless times and been on hold for hours to try to resolve this issue. As of the writing of this report i havent received anything. No card and no form I also asked for a provisional credit. No new card. No credit. I am broke with no food or money for meds.
11/14/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85374
Web
On XX/XX/2018 my XXXX XXXX Debit Card was compromised at a hotel in XXXX XXXX Nevada. My Social Security XXXX check is deposited into this account around the XXXX of every month. In XXXX of 2018 the amount of {$1000.00} was stolen out of my account. XXXX XXXX did not offer to help me in any way and treated me very poorly. I was stranded in XXXX with no money no car and no place to stay. they would not accept my calls or would hang up on me. They would not give me any details about my account, have been extremely rude and have not offered to return any of the money while I dispute the {$1000.00} stolen money from my account. It has now been 2 weeks and I to not know anything and have not recovered any of my money. I have read hundreds of consumer affairs complaints where many people are currently going through the same thing.
06/26/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19124
Web
In XX/XX/XXXX I contacted Direct Express about charges that I did not make. I opened a fraud case XX/XX/XXXX. I sent all the documents that Direct Express asked for in the allotted time frame.

I received a letter from Direct Express on XX/XX/XXXX saying that my claim had been processed and deemed a fraud and the funds were returned to my account.

On XX/XX/XXXX three debit adjustments are in my transaction history. My account is in the negative XXXX This is because one of the merchants is fighting the fraudulent charge. A young lady on what you call the second tier of customer service told me that my case was reopened and that they did n't need to notify me.

I asked when I would receive another determination the young lady told me that they do n't have to send me anything to tell me about the funds being removed.

09/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • TX
  • 76705
Web
Yes on XX/XX/XXXX my card was locked out I can not get into my card I can not do anything it is now going on on the XXXX XXXX XXXX I have been out in the heat I've been in my van I haven't had a bath I haven't done nothing because I'm 350 miles from home while I'm walked on my card and the bank does not want to unlock it because oh they didn't update my information when I called it in in XXXX so they're saying it's my problem they didn't update anything my email my phone number nothing so and oh guess what my ID 's expired because of covid and I've got an appointment to get into get my ID but it's at the end of XXXX so they can't use my ID because oh they said it's because it's expired the other Banks use it but not this one so I don't know what to do I don't know what to say all I know is this bank is stealing people 's money
04/30/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • VA
  • 239XX
Web Older American, Servicemember
I've attempted to call " Direct express '' debit XXXX company for a week to set the pin number for a new updated card that my Social security XXXX funds are sent to and after a HOUR wait or more every time i call, ( 6 days ) nobody ever answers and their website is worthless also. Every time you sign in to their site it fails to remember your password and you have to spend hours waiting for their page to send you the reset page by email in order to begin resetting it. ( if they bother to even send it ). The site remembers your ID information but makes you TRY to reset the password every time. These people need to be investigated and someone else more responsible needs to be in charge of this system. Now i can't use my new card to access my money for groceries or pay my bills because these sorry fools have been put in charge.
04/25/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33881
Web Older American
I am disputing several purchases on my Direct Express card. I was locked out of my Direct Express App for several months. I finally got hold of Direct Express and had my App. unlocked. While looking at my purchases I noticed that there were several purchases that I didnt make and my money on my card went down to $ XXXX called Direct Express and explained to them that I had not made several purchase and was in extreme need of help. I gave them all my info including the purchases, dates, names of merchants, and amounts. One of the people said that I could file a claim online and he helped me with it. I let a few days go by because they said I should be looking for a deposit in a few days. I waited a week and nothing showed up in my account. I called today and they said the claim is closed and I was denied.my. My XXXX R # XXXX
07/17/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MO
  • 63137
Web Servicemember
On the morning of XXXX XXXX I called the number on the card to gather my balance and it was {$15.00}!!! I then went on the web page and discovered that, from XX/XX/2019 thru XX/XX/2019, a company named XXXX had fraudulently did 22 cash transactions ( including international purchase fees ) that were debited from my card, two of them were pending ( TOTAL {$400.00} )!! I called the Fraud department at Comerica Bank, reported everything and they will be sending me a new card and a Fraud Packet to be completed by me.I mailed a written letter today that they encouraged me to do and they had also stated that all the transactions were made on the internet. They also said that it will take up to 90-days to complete the investigation yet I need to pay my bills!! Someone or something committed FRAUD and IDENTITY THEFT on me!! HELP!!!
01/07/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • XXXXX
Web Older American
Comerica Bank in XXXX has been mailing my pension cheque for 30 years. In XXXX 2015 they mailed me aformXXXXXXXX from the IRS I filled it in and mailed it back.Later I noticed a shortage on my cheque Contacted Comerica Bank in XXXX who told me the form had not been received, therefore IRS took XXXX % off my pension cheque.Another form was then sent, but being late the IRS has withheld 2 months XX/XX/XXXX and XX/XX/XXXX.In talking to Comerica they informed me to contact a tax consultant to get the refund.It was their fault for not checking to see why the retiree had not returned the form.That form was either lossed or misfiled and the bank should have a policy to determine what is delaying the retirees form, instead of having the IRS deduct, The Bank has never replied to my suggestions. Hope you have more success XXXX XXXX
05/17/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • NE
  • XXXXX
Web
On or about XX/XX/XXXX, I sent a XXXX XXXX to an associate named XXXX. XXXX failed despite my having had sufficient funds in the XXXX XXXX. XXXX informed me money did not go through. The XXXX XXXX system became jammed where I could not get any of my money. I waited for Direct Express who handles my XXXX XXXX to take corrective action after I spoke to them. However, to this day, XX/XX/2022, I have yet to receive my money. Again, today, I spoke to a customer care representative at Direct Express who said that Direct Express does not accept third party deposits, and especially more than {$50.00} daily. He continued saying that my balance had been reduced to {$22.00}. My XXXX check that was XXXX to Direct Express in the amount of {$800.00} has disappeared without a trace in doing business to Direct Express and XXXX XXXX
09/29/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30088
Web
Started recieving SSI benefits in XX/XX/XXXX. Direct Express is the company contracts with the Government to distribute these benefits. XX/XX/XXXX during a check of my ballance I discover a charge for {$39.00}. Called to dispute the transaction after viewing numerous consumer complaints on line about the company. After several attempts to resolve the issue it was recommended the card be cancelled and reissued. However in the online comments it was stated that this did not resolve the issue. Further, after being told the issue was resolved, consumers still faced the same issues. Supervisor XXXX of Direct Express hung up without initiating my dispute when I demanded the service be discontinued. I spent several hours just to get to that point to avoid the fraudulent practices and am not willing to go through it again.
03/06/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 950XX
Web
i can't get through to close my account. every time i called it say there is a high volume of calls. i've had a different account since XX/XX/2020. the information with the veterans administration is current. i haven't used the direct express account at all. except because my last covid relief payment was sent there instead of my current bank account. since then i have been calling trying to close that account. every time i've called there's the same message. also, when i've tried to transfer the funds to my current account i'm charged a fee to transfer it. it's never transferred. then i'm charged another fee when the funds and credited back to the account. i've had several other previous issues with this company. that, along with the fact that there is no checking, or credit reports issued, is why i changed banks.
01/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 903XX
Web
I have been issued three Direct Express Cards where the deposit has only appeared in XXXX. Deposits should have appeared from XXXX of last year. There are several credit cards missing including a XXXX card, there is a settlement from XXXX XXXX XXXX, there is a social security check from the first of this month. It is my opinion that someone is depositing this money into a cellphone with my information in it. It is a duplicate device and then taking it to someone who can get tbe money out of the device. It is also my opinion ghat they may be transferring the money in others accounts, they then want me to get into someones car while they use my money like im XXXX no one does this. A duplicate device with a persons infromation blocks them from receiving. They are then deposting partial or no payment to my card.
03/28/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CA
  • 94102
Web
My second stimulus check for {$600.00}. was scheduled for XXXX deposit. The money was deposited into an closed acct. that was not mine. # XXXX. I had to contact the IRS on XXXX XXXX and they recovered the {$600.00}. and told me they have to mail it to me and it would take 5 weeks and I still waiting for it. Now, they sent me my XXXX. stimulus and it was schedule to be deposit on. XX/XX/XXXX into that same # acct. XXXX which is not my acct. My acct. # XXXX which I closed onXX/XX/ So, I need someone to look into this matter and close out the acct.XXXX. Now, I have to contact the irs again, so they can recover the check and mail it to me. I just received my new card. So, I'm requesting that someone look into this matter and close out that acct. XXXX. If you need to contact me. ( XXXX ) XXXX Thank you kindly.
11/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 91205
Web
I made XXXX purchases on " XXXX '' store trough the payment processor " XXXX '', the merchant never sent the items to my address and also never provided any tracking, shipment or delivery information. I sent many emails to them asking about this but the never replied. So I need to open dispute for " merchandise not received '', all of these must be delivered on or before than XX/XX/XXXX, and the last email sent to the shop was on XX/XX/XXXX. XXXX ) XX/XX/XXXX {$870.00}, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Right now im traveling overseas so I couldnt contact the bank trough the call center
08/17/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with overdraft
  • Overdraft charges
  • MI
  • 496XX
Web
Last month I had the fraud case and got help for it with your company then the direct express card put a payment on it and didn't explain what was going on. Then yesterday XX/XX/2022 I got a overdraft fee of XXXX and they took my money I had left on my card XXXX and so I called them and they said that they closed the investigation that day and that's why I was charged the money. Then today I called them back to get more information about it. The lady XXXX told me that I need to pay them back for the money they put on my card and that I don't have any other choice. I live on a strict budget for the month I can't even live on what I get with out help I got a lot of bills I can just pay that kind of money in one go they are the ones that made the mistake on my card and now they want me to pay for it.
06/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 151XX
Web
This is against Direct Express. They are not crediting me back refunds that companies have put through for me. I am owed nearly XXXX dollars between 4 transactions. They need to allow refunds to post to the card. I have the id numbers of the transactions I'm speaking of. I want my money back. Auth code for XXXX cancelled purchase XXXX XXXX Auth code for conditioner. At XXXX I returned XXXX XXXX Transaction id for XXXX it designs shirt XXXX And XXXX who just put through for a credit to my account on Friday XX/XX/2020. For XXXX. They have tried twice and it is never credited to my card I'm sure I can get the XXXX auth code if needed. This is all the proof I have repeatedly been calling to give them. Everytime I'm hung up on. Other times I'm on hold for an hour and then call ends. I never get a person
11/06/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33055
Web
I'm having a issue with XXXX XXXX a Comerica bank this card was provided by Social Security Administration an MY issue is that I purchased a item AND because I'm parsuly XXXX In sted OF getting 1 I HIT 3 and when I figured this out 5 min. latter I cancelled 2 OF them AND this happened on XX/XX/2018 an WISH told me that they would issue a credit within 14 days LIKE there policy states. An then I have gone back and fowored with this online com. Called WISH SO on XX/XX/2018 i called XXXX XXXX to file a complaint an they told me that they would send me a form so i could dispute this issue i never received the letter so i called them 5 more time an they would always say that they would send me another form AND TILL this day I have not received anything, AND remember that I'm in a budget because I'm XXXX
05/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • WV
  • 252XX
Web
I XXXX XXXX XXXX am a current victim of identity theft which has been reported to the FTC since XXXX of 2019 i have had over half of my direct deposit from my government benefits come up missing off my card i receive SSI, I have taken all the steps to attempt to fix this with the company but they deny my disputes everything just this month I had almost XXXX gone I call to dispute it and they didn't do it told me I had to wait 5 days and with this XXXX I'm at XXXX thats been stolen from me. I have been informed by direct express that my card number was compromised and printed onto another card so thats how it was being used at a atm but now they are saying that's not possible and all I want is the money thats rightfully mine i mean due to the identity theft i can't even open another bank account.
03/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MI
  • XXXXX
Web
In XX/XX/2019, ( weeks 3-5 ) I encountered a breach in my COMERICA BANK checking account, and COMERICA BANK did not notice ; this was likely due to a breach in their online services and my account was hacked, which allowed a piece of sh*t to try to steal over {$25000.00} directly from my checking account. The follow-up from the bank was pathetic, and I was not notified of any actions taken when MY MONEY WAS STOLEN ON THEIR WATCH! This is completely insane, really, and I deserve answers, not a non-response and a nearly-impossible-to-contact company who tries to use automated answering robots instead of actual humans ( I called 4 different times today and the stupid automated voice said the same thing each time " we are experiencing a high volume of calls, your wait time will be about 40mins '' ).
03/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • GA
  • 30088
Web Older American
Greetings, funds were posted on my card but the ATM says ... " Transaction Cant be made at this time. '' XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX sent me a new card ( unrequested ) and directed funds to be put on this new card. I activated it in XXXX and used it successfully. Now traveling in XXXX, my card is not working. So hear this : When I call # on back of card and goin through all the prompts, a voice says ... " we experiencing extremely high volume call back ''. Just tried at XXXXXXXX XXXX and got the same message after about 15 attempts at different times. Anyone experiencing similar problems or can give solution? Thanks ... and I know bout changing card companies. DM or XXXX XXXX Running out of patience bout my own money. IMPOSSIBLE TO TALK TO A LIVE PERSON ABOUT THI MATTER.
04/06/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TX
  • 78237
Web Older American
wallet & phone were stolen out of his vehicle while he visited a convenient store XXXX XXXX. Today XXXX XXXX, I asked daughter to help me call Direct Express, https : //www.usdirectexpress.com/, to cancel the card and reorder a new one, I asked daughter to help me with the conversation and the Customer Service Rep became very angry and raised his voice and yelled to put XXXX back on the phone. He asked my information and that I would be getting a new card, well today I call back again because my card never came in the mail, The new customer rep told me that it was never reissued because of my daughter being a 3rd party on the call. I have been extremely XXXX out over this, I cant believe I waited all this time for nothing. I never did get the name of that man because he would not give his name.
12/15/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • MI
  • 48089
Web
i am being scam out of my benefits illegally by direct express and XXXX and when i call them they are still telling me the same lie that i were terminated in 2005 the same year the identity theft started and are now published on XXXX no. XXXX and XXXX as fraud. also, XX/XX/XXXX XXXX XX/XX/XXXXconfirm the fraud coming through the XXXX XXXX, me ssa office by an XXXX XXXX XXXX XXXX discover from an dental appeal with XXXX XX/XX/XXXX file XXXX and XXXX plan a, b, and d. also, irs advocacy group recently informed me that an appointed public official are committing fraud against me and abusing their power. i need direct express to explain where my benefits has been going since 2005 since odar employees are telling i got the money and still getting it now, a lie.they have ssi award approval letter.
10/21/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Funds not received from closed account
  • MI
  • XXXXX
Web
On XX/XX/2019 I received notification from Comerica Bank that my Comerica HealthReserve HSA account would be moved to XXXX XXXX unless I sent a transfer request Comerica c/o HSA Transition XXXX XXXX XXXX XXXX XXXX, FL XXXX before XX/XX/XXXX, XXXX.The request was mailed from my new HSA Trustee/Custodian XXXX XXXX XXXX XXXX on XX/XX/2019. On XX/XX/2019 the XXXX XXXX XXXX XXXX called me to indicate the request was returned from the US Postal Service as un-deliverable. On XX/XX/2019 I called Comerica c/o HSA Transition contact number XXXX. Upon calling the number it gave a new number for XXXX XXXX. I called XXXX XXXX and was told I must sign their forms and pay their fees. I would request that my HSA funds be submitted to XXXX XXXX XXXX XXXX as soon as possible without any additional fees.
02/01/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WI
  • 54751
Web Older American
I have my XXXX check direct deposited with XXXX XXXX. And every month for the last year and a half they have been charging me XXXX cents for a paper statement mailed to me that I did not request. On their website they give you an option of checking a box for a paper copy. The box is not checked. I have called and requested that they quit charging me and that I want all the charges refunded to me an am told I will hear back from the in 5 business days and I never here from them on this matter. Since it is the XXXX of the month I checked my account balance and they charged me XXXX cent this month also XX/XX/2018. I have contacted them 3 times about this matter. I wonder how many more people they are doing this to..If I didn't check my balance daily I would have never noticed the XXXX cent fee.
06/15/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WI
  • 54220
Web
I got what I thought was a free product from XXXX XXXX wrinkle face cream they said all I had to do was pay shipping and handling of XXXX. The next thing I know I was charged XXXX for the same product which caused chemical burns on my face! When I called the company they told me all I had to do is have Direct Express call them with me on the phone and they would refund my XXXX. When I called Direct Express they refused to call the company and said I had to file a dispute! So I did but instead of trying to get my money back they sided with the company who charged me twice for one product! They are very rude people I never know if I'm getting The United States or overseas! I am waiting to see how this turns out! If I do not get my money back I am going to sue both companys! This is freud!
01/20/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • NY
  • 11418
Web
Hi I have a a direct deposit comerica bank card which I withdraw my fathers benifit money every month which is XXXX monthly.But on XX/XX/2017 I went to the ATM at XXXX to withdraw a XXXX all of a sudden the machine stops and no money comes out just a receipt saying the full amount which is XXXX.So the next day. I go out the window to withdraw he money they told me my card is declined. So I go to the ATM and I only see I Have XXXX dollars left in the card. I call the the bank I explained my problem and they told me to wait for a claim form it 's been a week no form came. I call again and they tell me to write a complaint letter. I confused I do n't know wats going on my father needs his benefit money back to proceed with his life with it which is XXXX please help us as soon as possible.
07/18/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 77021
Web Older American
On or about the XXXX of XXXX, my d debit card was stolen, and a {$60.00} purchase was made at a XXXX service station on XXXX. Probably a youngster because who else makes groceries at a service station. But anyway, a {$60.00} credit was added to my new card on the XXXX of XXXX, then it was taken off. Then on the XXXX. You'll see that they gave it back to me. Turned right back around on the XXXX and took it out. Things ran smoothly for a while then on the XXXX of XXXX. Oh my XXXX! {$300.00} in {$60.00} increments, came out of my account and began to be deposited on to all of the cards that I no longer use! Leaving me at a negative balance of {$53.00}. And my account had never been negative before! Sir or madam. I JUST WANT MY MONEY BACK INTO MY ACCOUNT! Thank you and have a blessed day.
12/04/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89101
Web Servicemember
On XX/XX/2019 I went to the local XXXX and made a purchase with my Direct Express debit card on which I received my XXXX benefits. Upon completion of the transactions I left my card in the card reader. Someone got my card and in the next few hours made 5 purchases, running my debit card as credit, totaling {$160.00}. As soon as I knew what had occurred, I contacted Direct Express and filed a dispute. Over the next six weeks I filed a police report, contacted management at XXXX and filed the written dispute required by Direct Express. After almost 60 days i received the decision from Direct Express denying my claim. Their decision seemed to be made mainly on the fact that I have the Direct Express app on my phone, which I do not, and that I have my phone number attached to my account.
01/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • OK
  • 73115
Web Older American
I was informed by XXXX that someone attempted to use the card in question. In addition to that there was a total of $ XXXX dollars taken from this account by someone other than myself. I don't want the money but I would like to have some kind of response from this bank who operates under some kind of federal contract, what a travesty, that they acknowledge their misgivings and close this account to never hear from them again in life. This episode happened in 2021 I called number after number NO ONE ANSWERS THE PHONE, neither Co-America Bank OR Direct Express. I sent this letter dated XX/XX/2021 special delivery return receipt requested I got document from them later in the year 2021 which was something like when you open an account nothing addressing my issue, my complaint.
03/30/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MI
  • 48238
Web
the lender is in violation of regulation 1024.39 ( a ) Early intervention requirements for certain borrowers. - A servicer shall establish or make good faith efforts to establish live contact with a delinquent borrower not later than the 36th day of the borrower 's delinquency and, promptly after establishing live contact, inform such borrower about the availability of loss mitigation options if appropriate. & 1024.39 ( b ) Notice required. Except as otherwise provided in this section, a servicer shall provide to a delinquent borrower a written notice with the information set forth in paragraph ( b ) ( 2 ) of this section not later than the 45th day of the borrower 's delinquency. A servicer is not required to provide the written notice more than once during any 180-day period.
12/11/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CT
  • 06114
Web Older American
I had emergency XXXX on the XXXX of XXXX and came home a few days later. I had a girl that Cleaned my house once every XXXX weeks. She came and helped me with my bathing and cleaning. I received a message from my bank saying there was unusual use of my card. So I checked my account and there was many uses without my consent. I realized my wallet was missing. I got a hold of the bank and they took a report and told me what to do. 2 days later they sent me a letter stating that the card chip or something was checked and they declined me my funds. I spoke to XXXX different people about this at the bank and I got no where. I'm XXXX and XXXX yrs old. I count on my money to pay rent and utilities. Please help me to understand this. I also gave the bank the girls name that took it.
01/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33991
Web
Fraudulent charges appeared on my direct Express card on XX/XX/2021. The next day I discovered the charges and tried to report them as fraudulent. I was told my only recourse was to wait for the charges to clear and then dispute them ... 7 to 10 days later. I called another option in the automated system for stolen card and reported the fraudulent charges. One charge was immediately removed, but I was told the other charges, for approximately 42 times more money, would have to be disputed after they cleared because they were only a service card, not a bank card company. Yet the one charge was removed and they canceled the card because it was compromised. Now I can't even access the system until the new card arrives and I activate it ... another delay of indeterminate length.
02/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 10034
Web
Hi there. I hope it is not too late to file the complaint. The SSA issued my benefits in a Direct Express card. My card was stolen after an ATM withdrawal and several unauthorized transactions were made. Most were done as credit or cash purchases not requiring my PIN. I alerted Direct Express and they said they would look into the situation and investigate the fraud-including reviewing security cameras at XXXX XXXX were most were done. In the meantime Direct Express issued me a provisional credit. However, XXXX did not investigate and after many attempts to resolve their inaction they took back the credit. Please see attachments for the charges-including a charge to a wig store-Im a male and dont wear wigs! lol Also I do not eat at XXXX. Thanks very much for your help
02/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • OK
  • 731XX
Web
On XX/XX/XXXX, I ordered a direct express paycard by calling the social security administration and was told it would arrive in 15 business days which would be XX/XX/XXXX. I never received the card and called to cancel the request and was told they have no record of it and I was told to call the card company directly who directed me to the U.S.Treasury department who had no record of my order for my XXXX benefits to be direct deposited to the card monthly. I randomly call the SSA to make sure that my bank account number hadn't been swapped with the benefit card that I ordered but never received and have since attempted to cancel though they have no way to cancel but show that there is no card number that took over my social security number payroll deduction XXXX account.
04/15/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • MI
  • 488XX
Web Older American, Servicemember
Comerica Bank at XXXX XXXX, XXXX XXXX Michigan took our XXXX XXXX Card. My husband went into facility to retrieve and was told they shred cards other than theirs. He went back outside waited for the next person and retrieved our receipt in which they charged a fee. He then called me his wife. I called the branch to get them to send back and was told it was their policy to shred other bank cards. I am very upset about this policy as the inconvenience of having to redo on line accounts is time consuming and costly. Please look into and get a written apology from this ruthless instution. I feel for people who depend on their Bank Card or who are travelling. This Bank should be fined. Our Bank told us this is not the first time their cards were confiscated STOLEN by Comerica.
10/14/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OH
  • 45371
Web Servicemember
The eligibilities and entitlements where pulled off and and redirected backpays not put on the directed to deposits on the account attached to the direct express card from being my account information. I think social security income is being stolen. I being robbed by the office in on it telling lies about how you can't be eligible and I became eligible in one of those years and the income from being so high I can't receive it and sent to other accounts. Trial work was staged for the year and not completed for any entitlement. The years from the backpays to be awarded was stolen and put somewhere else. The representative payees are in place for a fraudalent. The award was in on my entitlement. The application was put under my name with eligibility. On my own entitlement.
06/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IL
  • 610XX
Web Older American
I receive my SSI on my direct express card and it is connected with Comerica Bank. My account has been HACKED three times and have had to get new card from direct express. And have gotten charged XXXX and XXXX for expedite shipping three times when this has happened and should not have been charged because it WAS NOT MY FAULT. I get my SSI deposited second Wednesday of every month and can not be worried every month if I can get access to money that I have worked all my life to receive. Comerica is FDIC INSURED and also need my {$1400.00} put back on another new card and they are refusing to do so. Comerica keeps telling me to call direct express and just can not get any straight answer! RIDICULOUS and I'm tired of waiting. THIS IS ON COMERICA BANK and needs to be fixed!
02/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AZ
  • 85705
Web Servicemember
Direct express does not want to give me my money for the whole year of XXXX and 1 month in XX/XX/XXXX in total 13 month of SSI and SSDI payments they issued out three direct express cards to who knows who but some how got my idenity and ordered new cards and swipped out XXXX but I'm the one who giving inaccurate info and they don't want to even do there investigation rite so I'm owed 13 months of money I never saw used my information has always been updated with a bank account and now I get all these issues and no real solution to my money credits just a total shut down I sent papers the same they sent me and still nothing has come upon I need to find somebody who enforce these people to release my funds I'm a victim of identy thieft and fraud with a government agency
10/03/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89103
Web
I was waiting on a new direct express card to come via ups and I never received card the carrier just left card on my door step and someone stole it and used all my ssi money I got for the month of XXXX I don't know who it could be I have a lot of family and friends that come over and some know my personal information I'm very upset that no one had to sign for this being I'm already a victim of fraud with this company this is my minor XXXX son 's income I'm a advocate for him because of this my rent is late I risk getting eviction notice I learned card was already used when I called in on XX/XX/2023 and spoke with agent informing me card was activated and used at ATM for the entire amount of XXXX so I filed complaint and submitted fraud packet via email on XX/XX/2023
05/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 01040
Web Servicemember
Hello, I utilize Direct Express, which is part of Comerica, for my direct deposit from my pension from the United States armed forces. I lost my card last XXXX and I attempted to reach out to this institution via telephone. I did not have my card number and the automated system does not recognize anything but numbers so I could not get to live person for help. I live in a XXXX home so my social worker attempted with phone calls and letters and there have been no response. I have over {$18000.00} in this account and I can't get my money to pay my bills. I am XXXX as well and can't use any of this money to pay for my funeral. We reached out to the Federal reserve and they instructed us to make a complaint with you folks as you the supervisory oversight of this entity.
05/19/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 33714
Web
Us direct Express card My us direct Express card been lock out over 10 days I Been calling daily Monday thru Friday even sat website said there open 7 days a week 24 hrs a day XXXX daily no answering there phones daily can not talk to customers services about this long loud music daily no response period I went to XXXX XXXX to withdrawal funds my receipt said no funds available been checking online been lock out no customers services at all I can't even get my meds I need daily because of my health issues this is fair deal for anybody on social security or any benefits thru them having our money card lock up not fair either it's our XXXX money card shouldn't never been lock out I'm on XXXX monthly Please help me and let 's get my usdirect exspress card working asap
06/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 239XX
Web
XX/XX/XXXX and XX/XX/XXXX XXXX deposited funds into account. On XX/XX/XXXX when calling number listed on back of card. Automatic recording stated a card was mailed out on XX/XX/XXXX and would receive within 2 days. I never ordered a new card my old card has NOT expired. And I'm kicked out of my direct express account. It now states my SSN is invalid. Have Been using this card for 6 years now without issues until. Now I have called and called nothing has Bee resolved. Contacted. SSA by phone. Visited local office I was told there it's nothing they can do. Also after reading several reviews across the state. A lot of people are having these issues. SSA confirmed funds have been deposited Into my account. This is just ridiculous. Iam the payee for an XXXX individual.
07/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 92663
Web Older American
A stranger fraudulently requested a new Direct Express card. I was alerted because they were trying to change the PIN and I received a notification. I immediately contacted Direct Express, and they took action to close and send me a new card. The account was comprised again through this process and the perpetrators charged and emptied my account from two different cities that I did not travel to. In processing this claim with Direct Express Fraud department, they have determined that no fraud has occurred and closed the case. Please see detailed documents attached in .pdf file. Direct Express is negligent. They gave my card to an imposter and now wont be accountable to offer simple consumer fraud protection offered by any standard debt/checking account.
11/23/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OH
  • 45231
Web
I received my benefits on my Direct Express XX/XX/2019. At XXXX I withdrew {$250.00} from my account at an XXXX ATM. I had a balance of {$45.00} left in my account. On XX/XX/2019 at XXXX I ordered food from XXXX XXXX XXXX XXXX for {$23.00}. that left me with a balance of {$22.00}. On XX/XX/2019 at XXXX I slid my card for some XXXX XXXX XXXX in the amount of {$8.00}. On the XXXX of XXXX when I called to check on my benefits due on that day. I was unable to check my balance and wasn't able to use my card to make purchases. I have been trying to contact Direct Express since XX/XX/2019. Direct Express has been unreachable they have not sent me anything in the mail or via email. The past couple months has been very difficult not being able to receive my benefits.
09/22/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MD
  • 21223
Web Servicemember
Direct Express is the company. As I stated before, I requested some of the unauthorized charges to be investigated and all they do is deny, deny, deny them and say that they were authorized according to what they looked at even though I know they wasn't. At one point in time I wasn't even didn't even have a car with me and the car was used in another country and they still said it was authorized. How could that be? How could it be if I'm in the hospital in the car is used to pay somebody else 's phone bill that is not even associated with me. If I'm XXXX for 11 months, how could the cards still be used to buy groceries and go shopping? I never got that. Even with a police report they still did nothing. I got no money back. They still said it was authorized.
12/09/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • TX
  • 77494
Web
I used XXXX XXXX ATM to withdraw {$240.00} cash, but its ATM only dispensed {$220.00} to me ( {$20.00} short ). On XX/XX/2017 at XXXX, I used XXXX XXXX ATM machine at XXXX XXXX XXXXXXXX XXXX. , XXXX , TX to withdraw money. I chose to withdraw {$240.00}, but the machine only dispensed {$220.00} ( actually 11 pieces of {$20.00} bills ). The ATM receipt showed that I withdrew {$240.00} and also my debit card transaction posted is also {$240.00}. Apparently the ATM machine of XXXX XXXX only gave me {$220.00}, but still charged to my debit card {$240.00}. I request Comerica Bank to refund me the over-charged {$20.00} due to their ATM error. For your information, the machine # is XXXX. Also the Record No is XXXX along with another sequence # in the receipt XXXX.
03/06/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 12144
Web
i have made numerous ( over 50 ) attempts to contact Comerica Bank who runs the Direct Express CARD FOR DEPOSIT OF GOVERNMENT FUNDS to get a replacement card for the one i lost. I REPORTED IT LOST THE LAST WEEK OF XXXX, 2021 THROUGH AN AUTOMATED SYSTEM WHICH CARD I REQUESTED BE SENT VIA EXPEDITED MAIL. ONLY TO FIND OUT BY AUTOMATED VOICE THAT IT SAYS IT WAS MAILED WHICH THEY SAID TAKES 10 DAYS. I PAID FOR AN EXPIEDITED CARD. THERE ARE HUNDREDS OF COMPLAINTS ABOUT DIRECT EXPRESS. YOU CAN NEVER SPEAK TO A LIVE PERSON. I HAVE NO IDEA WHAT HAPPENED TO MY BALANCE WHEN I REPORTED IT LOST. I AM ALSO DUE FOR MY BENEFITS ON XX/XX/XXXX AND NO CARD TO PAY BILLS. I AM AFRAID MY CAR WILL BE REPOSSED AND I WILL BE OUT ON THE STREET. I AM ON XXXX AND HOPE YOU CAN HELP ME.
12/07/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 76132
Web Older American
My Social Security card was activated and charges were put on the card before I could cancel the card by XXXX am on the second Wednesday of XXXX my check was gone except a few dollars. The charges were made at XXXX XXXX the store stated debit XXXX would have to contact them are the police department no one ever checked from the XXXX XXXX ever checked are followed up. They have said they would contact me I never receive the letters but they never send out letters and they have not put the money back. They have never contacted the store for videos. Then the last time I called they stated the claim was closed. I am going to call everyone because they did not try to investigate the theft of my Social Security Check from debit XXXX. XXXX XXXX, SS XXXX XXXX XXXX
04/22/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OH
  • 452XX
Web Older American
On XX/XX/2019 I went into XXXX XXXX to make a XXXX XXXX card for {$460.00} the bank teller gave me a receipt saying the transaction failed I then went outside to use the atm and it wasn't taking my card either.I went back inside the bank and ask them what happened to my money I called XXXX XXXX the next day after it was posted cash pending for {$460.00} then the next day they said the money was taken off my card. I went back into the bank the following day and spoke with the manager XXXX XXXX. I called XXXX XXXX and put them on speaker. Both are claiming one or the other has the money. I never received any money from the bank camera 's don't lie. I have faxed XXXX XXXX all the documents that I have concerning this matter.Please help me with this thank you
04/09/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 75088
Web Servicemember
Im on government XXXX and receives XXXX a month for the past two years now all of a sudden this might someone has taken {$430.00} out of my money for no reason and no one that handles my funds can you give me a reason why because everybody Ive talked to the attorney general and even Social Security people have no idea of whats going on and they keep just telling me its nothing they can do. I recently just had a XXXX XXXX XXXX and I need I have to pay for medicine and other expenses including my rent and now I cant even afford it and Im leaving the hospital here in within two days with no funds in order to pay my rent, Even the supervisors has giving me different stories on who has the money and what can be done pretty much nothing can you please help me.
01/19/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30309
Web
XXXX XXXX XXXX XXXX has my Social Security Payment and Supplemental Security Income Payments. The Social Security Administration located at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ... XXXX XXXX XXXX, XXXX, Georgia XXXX mails the Benefit Manager ( s ) multiple ACH checks for transfer to Government Debit Cards. The transfers does not equal the standard Supplemental Security Income payment of {$730.00}. The transfers does not equal the standard benefit payment from retirement insurance or XXXX insurance either. The Manager ( s ) has not transferred the amounts to the card in my possession. The card ending in XXXX. The back of the card has XXXX. It suggest to call XXXX International Calls. Complaint Area : ACH Check Replacement or ACH Check Refund
12/11/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 184XX
Web
XXXX XXXX is XXXX XXXX XXXX. he receives social security from his deceased mother he is an XXXX. I checked his social security and XXXX dollars was missing. I checked the statements and it it so obvious it is fraud. there are sometimes up to 20 transactions a day for anywhere from XXXX cent to XXXX dollars. the purchases are from all over the country and all over the world. Direct express only returned XXXX. I am seeking an additional XXXX. if you google direct express you will see that they have had several lawsuits and 1000s of claims on losing funds. they are known to do this. they have a terrible reputation. This is government money that is going to an orphan is there a sadder statement? please help me to return those funds to this great XXXX man.
06/20/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • VA
  • 24501
Web
DirectExpress Debit MasterCard XXXX XXXX XXXX XXXX TX XXXX Trying to steal your Social Security or other Federal Benefits. XXXX If you call their " Customer Service '' number, you are automatically signed up to have them sent your Social Security, or other federal, benefits. You then have to pay to use the funds.

It says they have the US Department of Treasury, Financial Management Service " permission '' to use the mumbo jumbo.

Thieves. Scammers. Semitic Smile on the female dog that is on their misleading flyer. Texans.

The stress of thinking I could lose my money this way, fear of having to pay to use my money, deserves damages compensation.

{$10000.00} due me, in full, Immediately.

XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX

02/17/2017 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • MI
  • 48307
Web
I work at a XXXX. When trying to order a payoff for a Comerica HELOC ( we had signed authorization to fax ) we were told by customer service that they will no longer provide payoffs to 3rd parties on Equity loans regardless of signed authorization from the borrower. We then asked the seller to obtain the payoff for us. When he called the lender, they told him they could not fax a payoff and would only provide it by mail and it would be 5 day turn around time. The seller then went to a branch of Comerica to try and speed the process up. They told him verbally the payoff amount, but would not print a payoff statement and told him they would mail it to him in 7 business days. I 've been in XXXX since 2000 and I 've never had this problem with any lender.
09/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94025
Web
A $ XXXX payment to XXXX XXXX was performed without my knowledge or consent from my Comerica Bank checking account. I do not have an account with XXXX. I filed the appropriate fraud claim with my bank on XX/XX/2021. On XX/XX/XXXX, another fraudulent $ XXXX transaction to was performed, but this time from my saving account. I filed another fraud claim with my bank the same day. I should note that no one, but Comerica Bank knows my savings account number. I have never given out this information as I've never had any reason to. I believe both XXXX Financial and Comerica Bank need to do more to prevent such large fraudulent transactions from occurring. I hope that by reporting this I'm able to prevent others from sharing in my unfortunate experience.
05/30/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CO
  • 80220
Web Older American
I should have done this sooner. I assumed Direct Express was safe. Direct Express/Comercia Bank have cut me off from looking at my own account online! For months now. I had to call them the get XX/XX/XXXX and XX/XX/XXXX sta tements. Accordingly the {$950.00} someone hacked my account for has not been replaced. Now I guess I will need XX/XX/XXXX and XXX 2017 stat ements. They tak e 7 t o 10 days ... They told me they replaced {$850.00} but that is not on either of these statements. They replaced {$100.00} for me to live on for an entire month! They charged me {$1.00} transfer fees and {$4.00} for a new card. Why? I did n't have anything to do with hacking my account. This is the second time my account has been hacked.
02/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 91701
Web Servicemember
Money was taken out of my account at a time before XXXX from a person or merchant in the amount of XXXX, I recieved at the time XXXX or so a month to live on from SSI.and it obvios this guy new how to milk a card and my bank or the fruad department they sent me three different letters the first time all saying different things. The little information I could get from the bank did not in fact come from the fruad department as to this day not one of them has taken my phone calls Just on hold for hours and hang up. I have texted the so called merchant with no response as well. I want real legal action and people who are clearly incompetent should be fired the Bank is Direct Express a branch f of Comerica. It's wonderful to be ignored like that.
09/25/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 354XX
Web
XX/XX/2022 I reported unauthorized transactions to Direct Express. I also informed Direct Express that it is impossible to set up online account for my benefits as it appears someone has already set one up without my permission. The agent said Doesnt see unauthorized transactions.. However, I had not given the agent a date, amount of transaction, or payee. Agent cancelled my Direct Express card and put me on hold. Now, XX/XX/2022 when I call Direct Express I am only allowed an automated recording which states my new debit card was issued on XX/XX/2022. I have not received my card and I was not allowed to dispute unknown transactions. There is no prompt to speak with Customer Service, automated recording says date issued then hangs up on me.
05/16/2023 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • CA
  • 92707
Web
I hav multiple commercial realestate loan With my Bank XXXX Comerica Bank ) close to XXXX XXXX now I paid all the loans off I noticed that 2 swap loans out of 4 the realestate that the assets ( Building ) was sold over 4 years ago yet the Bank never stop taking the payment every month via XXXX for Principal and interests they never credit me back or closed the 2 Swaps loans I dont understand where all the payment went close to $ XXXX in payment I dont understand why the refuse to address this matter with a specialist at the Bank so I can have a clear understanding how all my payments were applied I need your help the Bank now is putting a lot of daily pressure to get me to close the 2 remaining swaps loans please call me or email me ASAP
02/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MS
  • 39046
Web
My card was expiring on theXXXX so I called for a replacement card on XX/XX/XXXX they sent me a card but that card did work they said they didnt no were that card came from so I ordered another card that card came also tried to ativact that one that one did not work so I ask to speak to a supervisor I told her whats going ok then she said she would get me another card so that card also came by XXXX so that didnt work thats the third card was sent out to me and didnt work I told her I havent not even paid my bills that the landlord was evict me all she said she was sorry to here that but she is the supervisor and thats all she had to say was sorry now I called again XX/XX/2021 to speak to a supervisor they told me theres no supervisor in
08/05/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • 37206
Web
Direct Express failed to issue my son 's SSI payment to me for the month of XX/XX/XXXX. Instead, they admittedly allowed someone to call in on XX/XX/XXXX and change my son 's DOB and our address, issued a new card to an entirely different state and the card was activated and used down to {$5.00}. I still have MY card safe in my wallet. Social Security has advised they should ONLY issue to the address SS has on file. This definitely sounds like an inside job similar to the incidents they just experienced this time last year. They have initiated an indefinite investigation and in the meantime this single mother of XXXX is left to figure out my already struggling finances including rent, car insurance and back to school clothing for XXXX.
03/01/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CA
  • 91361
Web
On XX/XX/XXXX during a seasonal low period in my business, I was extremely cautious of my balances in our business checking account. Our payroll hit our account on XX/XX/XXXX, first thing in the morning I ran to the bank to make a deposit to cover 3 of the 14 debits as the funds were there for 11 of the debits. The unethical bank or banking practices took the debits before applying the credit in the same day. They charged me 14 x $ XXXX= {$530.00} in overdraft fees. I tried to work this out at the branch, they gave me a courtesy credit of {$190.00}, although it was appreciated, I was made aware of XXXX XXXX unethical practices, they settled a class action law suit in XX/XX/2012 but I feel they are up to their unethical practices again.
12/03/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 10033
Web
I use XXXX XXXXs debit card to receive my Social Security XXXX benefits. Today I found my money is being taking by somebody else in severals ATM transactions since the money was deposited on XX/XX/2018. I have tried to contact the XXXX XXXX costumer service all day and is being impossible. I also tried to use the " option '' of reporting theft, lost or stolen card from the menu by pressing a key but the system ignores that and keep sending me back to principal menu. I went Online and read the " reviews '' and complaints written by many other costumers who described exactly what just happened to me. I do believe there has to be something very wrong about this company. It just feels like if they were " working with the scammers ''
10/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MD
  • 212XX
Web Older American
On XXXX the XXXX, 2023, I tried to access my checking account on line threw Direct Express and the call after getting my pin number and the last XXXX digits of my account I was also asked for my XXXX digit account number, something I had not had to do in the past and was put on hold with no one answering and I am kept lessening to music. I tried for days to connect Direct Express and they would disconnect my call. I can't reach nobody and the last time this happened someone tried to remember my account number and got my account closed. The last person that handled my card was a family relative. Now I can't contact the bank to find out what happened because I can't get any one on the phone. Now I can't pay none of my bills or rent.
05/07/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Problem with personal statement of dispute
  • TX
  • 76040
Web
XX/XX/2019 COMERICA BANK, REPORTED ACCOUNT ABUSE on XXXX. I had direct deposit every other Friday on my account. The night before my deposits would hit they would access charges on the account. I have called them and they did credit some moneys back but it would continue to happen and no one in the bank could figure out what was going on with my account. I soon had to close it and get another account at another bank so that I would not keep getting those unknown charges accessed on my account. I then received an CLOSURE STATUS WITH A BALANCE OF {$330.00} THAT HAS BEEN ACCESSED ON ME. No one in the bank would try to explain to me where these charges are coming from. I would like this dispute reviewed and this be taken off the XXXX
01/15/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 17110
Web Servicemember
Direct Express has not provisionally credited my account under regulation e for a dispute that I filed on XX/XX/XXXX. I spoke to a customer service rep and the supervisor in the supervisors stated that the provisionary credit will be on the account on XX/XX/XXXX under regulation e. I will begin discrimination claim and financial discrimination claim as the dispute Department from Direct Express will be the third party defendants acting in a discriminatory manner. Direct Express has treated me in a discriminatory manner by not providing good customer service hanging up not fully disclosing my terms and conditions and not honoring my terms and conditions I haven't been fully disclosed on my terms and conditions under Regulation Z.
02/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CA
  • 95132
Web
on XX/XX/XXXX i want to log in my online banking to make a payment XXXX dollars, after i type my password three time, everything is correct but the bank said is in correct then log my account .it make me late payment that ; s not the first time after i type the password it said is in correct, happen for more than 4to 5 time and i try to contact the customer service IN XX/XX/XXXX i contact customer service i wait more than hour until i hang up still no one answer my phone? than on XXXX XXXXi try again i wait for almost 2 hours same thing until i hang up still no one answering my phone today i call again still no one answering my phone .what kind of customer service they provide.up to today my online account still can not use it.
08/16/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CA
  • 92374
Web
In XXXX of this year I became the Representative Payee for my brother XXXX XXXX. For the initial deposit, I received a debit card to access XXXX 's funds. The card is drawn on Comerica Bank. I started to withdraw funds but found that they were charging me each time I withdrew. I tried setting up a transfer but the site was not allowing that. I tried several times to speak to someone but was never successful to get a live operator. I decided to just close the account and wrote a letter requesting the balance of {$53.00} be remitted via Cashiers check. That letter was sent in XXXX, to date I have not received any kind of response. I know it's a small amount but at this point it's the principal. I just want to close this account.
11/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WV
  • 255XX
Web
I receive XXXX for myself and dependant children, on Direct Express ... XXXX mistakingly deducted {$620.00} off of my card.I resolved this situation with this entity. They canceled the transactions to be placed back on to my card ... I have called Direct Express over 50 times ... they Hang up on u!!!! I Even called Comerica bank the issuing bank under contract with the federal government ... no one picks up!! As soon as I stated direct express on automated service, it's over with for me!! ..All I want is confirmation that they are going to put that money back on my card that XXXX has already released to it. This is the money we survive on! I have minor children ..and none of these people care cuz it isn't them dealing with it.
03/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • OH
  • 45385
Web
I moved from XXXX to XXXX in XXXX. I had to apply for a new card because I didn't trust some ppl in XXXX. After receiving my card in XXXX a family member in XXXX got access to my account and withdrew money. I applied for another card and have received it. My problem is I'm in a XXXX home and need my account and routing number. I have called direct express and they told me to call social security because I get ssi. Social security told me to call direct express to get it because they cant give it to me direct express has to. I called direct express back still nothing. IRS told me they need it in order to put my stimulus on it. Please help me. I really dont know what to do now. This has happened most recently XX/XX/2021 XXXX
07/17/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 90222
Web
Hello, On XX/XX/2018 my card was taken. Some how the person got my pin and took XXXX dollars out of my checking account via ATM. I filed a fraud claim with my bank, Comerica. I was told it would take 10 days to reach a decision. On day 10 I was credited back the XXXX dollars. Fast forward to XX/XX/XXXX and Comerica debited my account the {$500.00} dollars back stating because someone used the card and atm I was responsible for it. I have stated over and over again this was not my doing and I have never had any issues with fraud. They since have been reluctant to file an appeal on my behalf or re-issue my funds. I'm not sure what to do next but Comerica should surely be ashamed. I use this money to take care of my family.
05/29/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 945XX
Web Older American
XXXX direct express has allowed someone to empty my account of all my moneys and not even told me how or why they let it happen!!!, Just that they let someone wire all my savings to someplace and now its EMPTY and they wont let me know how this has happened with out my evening knowing Anything about it? I would like to talk to a customer service person on the phone to ask some questions about it! Not a computer voice that does not answer it just hangs up on me and says thank you good by!!!! My savings of over {$2000.00} fixed income for all my living needs is gone!! What can I do.?? Do I have any one to talk to?? And will this keep haplnging again next month when my SS check is sent? Any help will be VERY APPREATED!!!
12/22/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • MI
  • 484XX
Web
I had a fledgling company take money off my Direct Express Card that was not authorized. Direct Express told me I would receive a provisional credit on the 10th business day I am having a hard time getting that credit was an emergency I have no heat in my home. I was told the day I file the credit I would be eligible and I would receive a provisional Credit Now the story is being changed and being told that it is not guaranteed I get hung up on I get very rude service I have contacted the XXXX the FTC the cfpb the Secret Service Agency for fraud the Social Security Administration direct express and Comerica. Please push it along so that Direct Express has to refund this money that is supposed to be fdic-insured thank you
02/07/2017 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Fraud or scam
  • NY
  • 10009
Web
I recieve XXXX payments on the " direct express " debit card from " COMERICA BANK '' this morning I attemped to pay my monthly bills as usual only to find that {$800.00} was stolen from my checking account. I called customer service and the bottom line from them was, we will send you documents in the mail in XXXX business days to fill out and return. Then they will begin an investigation and in XXXX days they will decide whether to restore funds or not. so, im XXXX, I have no children and no savings and no rent or medical premium or food. can you please help? besides calling landlord and others i owe to ask them for more time due to stolen funds, what can i do or where can you refer me to at least pay my medical premium
09/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 331XX
Web Older American
My name is XXXX XXXX XXXX. My Direct Express card was stolen on XX/XX/XXXX and the pin number was changed, since that day I can't talk with any representative of this bank throughout the XXXX line. After been waiting for more than one hour they hang up the phone on me. Bank menu has no option to talk with costumer service. It's not the first time they delay my card for at least six months letting me on the street withouth money even after complaining in the social security twice. I'll appreciate if you take care and send me a new card as soon as posible in order to use my money the way I deserve. Thanks, XXXX XXXX XXXX SSecurity XXXX Adresses XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mailing adresses XXXX XXXX XXXX Fl XXXX
06/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92240
Web
On XX/XX/2022 there was a charge made fraudulently to my Direct Express card where I receive my monthly XXXX benefits in the amount of {$56.00}. I immediately disputed this charge and completed their customer statement of disputed transaction the card in question was closed and a new card mailed. A refund was issued XX/XX/2022. I received an email XX/XX/2022 advising me they were charging me back the {$56.00} putting me in a negative balance and was told their decision was final. I have never received any merchandise for this fraudulent charge. Now Direct Express has put a block on the card my child receives her monthly XXXX XXXX This outrageous and I need immediate help resolving this matter. Thank you.
03/11/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MA
  • 01720
Web
They said that it was for my protection when I called and claim. I am in the process of moving from XXXX and I am seeking for an apartment. I lost my bank card in XXXX and I requested a new card and after I received it, I lost it again. Therefore, I request another one and when I went to use it then it was blocked. I asked if I can get it activated so they requested the id picture that I already faxed to them and so did a case manager and yet they gave me a hard time getting my XXXX card from XXXX XXXX. They keep telling me that they have not received what case manager claims to fax and what I have email confirmation of sending. I need to use my telephone and have no service due to the matter and other inconvenience.
04/12/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 75069
Web Older American
I was told that it was done by me and their was no mistake. When asked for the proof after investigation with XXXX XXXX online she wouldn't provide that information and she hung up.. I never did this and {$730.00} at XXXX XXXX isn't even something I would ever purchase online. I had reported this on the XXXX of XXXX while it was in pending. I couldn't get anyone to help me. I need this resolved I can't pay my bills again this month due to they finally gave me a credit on the XXXX of XXXX just to take it away on the XXXX and put the responsibility on me, I believe they never even looked into this for if they did they would know I didn't do it ... Also they would provide me with proof. Direct Express through Comerica.
09/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 78758
Web
Direct Express issued me a new debit card through Comerica Bank in XXXX, 2022. I received the new card because {$310.00} was taken from the account without my consent or knowledge. I have now not been able to receive deposit information for the SSI payment processed to be made monthly to the card. The social security administration has verified that the direct deposit information does not match a Direct Express account. I have tried to contact a live agent with Direct Express for 4 calendar days and I have not been able to get through their system. Their line disconnects because they have an overload of calls. I have also been locked out of my online account and I can't get through to their technical support either.
04/21/2022 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 18042
Web
Starting early XXXX I started receiving statement from XXXX XXXX XXXX XXXX in the mail. Never look at them thinking they were junk mail until XXXX came that had a debit card in it. I called the bank and the verified that someone did open a acct in my name opened it on XX/XX/22 the bank closed it on XX/XX/22. The again started getting statements from Comerica bank. I called them yesterday the again verified that someone opened a acct in my name. Comerica closed that acct for me too. Also I had to log into my XXXX XXXX ( I only collect in the XXXX XXXX XXXX XXXX XXXX ) Someone collected all of XXXX and XXXX weeks in XXXX. They have my SS number, address, birth date and email. Not sure what my next step should be.
05/24/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • AL
  • 364XX
Web
I have XXXX complaints with DIRECT EXPRESS debit card XXXX Thye are XXXX with Debit charges on my bill XXXX in XXXX for XXXX NC XXXX and it was for XXXX nights in hotel tottalling XXXX. I have complained to XXXX and to DIRECT EXPRESS in writing and go no possibility of relief for bill I did not do. Secondly, I was in a XXXX in XXXX I first checked into XXXX XXXX XXXX for 5 weeks. I found I could get into my new home earlier. I told them I would be out on Tuesday Morning. I asked for a refund. None was offered. I asked for refund from XXXX, they said you paid, even though you do not stay we keep the money. I complained to Direct Express, included statements from back showing what I was charged. Nothing as usual.
05/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • MI
  • 48146
Web
In the beginning of XXXX up until now I was charged XXXX overdraft fees I went into the bank I told them I was unable to get into my online app it kept saying wrong password the update was supposed to happen through XXXXXXXX XXXX I couldn't update because I still couldn't get into it and for the whole month every time I deposit an a check there was a overdraft on every single item I would buy and everything I would deposit would go right to the other overdrafts so it was XXXX overdrafts totaling XXXX it took Comerica Bank 4 days in order for the worker there to get the go ahead from his supervisor and they only took off four overdrafts that they believe was their fault so I'm in the process of closing the account
04/20/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CT
  • 06108
Web
MONEY WAS DEBITED FROM MY DIRECT EXPRESS DEBIT CARD WITHOUT MY CONSENT!! THIS HAS BEEN HAPPENING WAY TO MANY TIMES!! MY SOCIAL SECURITY XXXX INSURANCE BENEFITS ARE PLACED ON MY DIRECT EXPRESS DEBIT CARD EVERY FIRST WEEK OF EVERY MONTH. WHAT 'S BEEN HAPPENING IS I HAVE BEEN FINDING OUT THAT THERE HAVE BEEN DEBITS OF MONEY TRANSACTIONS MADE WITHOUT MY CONSENT!!! AND THIS HAS CONTINUED AND CONTINUED EVEN AFTER DIRECT EXPRESS WOULD ISSUE ME A BRAND NEW DEBIT CARD ALONG WITH THE CFPB BEING WELL AWARE OF THIS BECAUSE I 'VE SUBMITTED SIMILAR COMPLAINTS REGARDING THIS SAME ISSUE YET IT CONTINUES TO OCCUR. I WANT THIS TO STOP NOW AND I WANT ALL MY MONEY RETURNED TO ME AND ON MY NEW DIRECT EXPRESS DEBIT CARD IMMEDIATELY!!!
09/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 973XX
Web Older American
I am filing this complaint against Direct Express. I called 2.5 weeks ago for all the information involving a investigation fraud use, unauthorized use of my debit card. I still have not received that information. I waited on the phone for 1 hour today finally i hung up had other things to complete today. I have waited and waisted important time for hours at a time. This is uncalled for. I called today to find out where all the documents requested 2.5 weeks ago were and if they had even sent them, like i stated i got tired of waiting. had important things in my life then to spend on the phone for nothing. They are irresponsible, can not believe they are in charge of everyones ssi and ssa moneys. Poor management.
03/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30331
Web Servicemember
XX/XX/2023 I tried to use my card it declined because it expired XX/XX/2023. I having been calling Direct Express everyday all day to speak to someone about not receiving card that the automated service says was sent out XX/XX/2023. U never received a replacement card and the system is saying high call volume try your call again later I have been calling every hour and still cant get a hold to a representative to atleast have a new card shipped out. My rent is due in the XXXX if this month and I cant access the benefits on my card. Now I will be charged {$200.00} additional for late fee. I need access to my funds and all fees that so have to pay because of this negligence by Direct Ecoress to be reimbursed too,
04/03/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 932XX
Web
I noticed a fraudulant charge to a company i do not know of : ( XXXX ) of {$4.00} on XX/XX/19 and again of {$92.00} on XX/XX/19. I filed disputes and XXXX XXXX refunded the {$4.00}, but refused to refund the {$92.00}! They are from same company. I was given the runaround, lied to, hung up on, and completely been ignored. I was put on hold for over 65 minutes twice. They are unprofessional to say the least. I am still waiting for the paperwork they supposedly sent me. I called the compang i found online with the name on my charges and the phone numbers arent working. I am XXXX and need every penny, but they took it from me. Please help me recover my funds and make sure they cant do this again. Thanks, XXXX XXXX
06/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • XXXXX
Web Older American
On XX/XX/2023 someone extracted in a ATM in XXXX FL {$100.00} and {$300.00} throug a fraudulent scheme. It was not me. I was in XXXX by that time. I called my bank ( ComericaBank, XXXX XXXX, TX ) on XX/XX/2023 and talked to Customet Service ( XXXX ) who transferred me to an " Specialist '' to file the formal complain. After a long time waiting, the specialist never answer the call and the call was cut off. Since then I have made many ( 5 or more, incluiding today ) very lenghty calls ( up to 1 hour or more ) to them ; but always, invariably, when a reach the point of reaching " the specialist '' the communication is cut off after few minutes : the Bank prevents me from filing a formal complain. What can I do?
06/23/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • MA
  • 02472
Web
I requested to close my checking account on XX/XX/XXXX when it had a {$5.00} balance. I was informed that I couldn't close my account until my balance was at {$0.00}. This is ridiculous, as then I was charged a {$13.00} maintenance fee on XX/XX/XXXX bringing my balance to - {$8.00}. Comerica bank was unwilling to close my account when I requested, and now is holding me liable to the fees charged since my account is not at a {$0.00} balance. I requested the closure of the account before the fees. The requirement that the only way to close an account with a non zero balance is to visit a branch is predatory and ridiculous. If it can be done in person there is no reason it can't be done online or over the phone.
02/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 33311
Web
My number is XXXX please call yMy name is XXXX XXXX XXXX XXXX My identity has been stolen my credit card my social security card been stolen XXXX XXXX XXXX XXXX XXXX I was notified that they have used my identity to receive my social security benefits without my permission I am on my way to social security office I was informed that day used my name to get my social security benefits and I'm not receiving my social security benefits I didn't give them permission to do that can you help me please I am homeless and all I have is my XXXX and they have gotten my XXXX and I need help with getting it back I did not give them no right to to get my my XXXX and I need help and I would like to have them arrested for
01/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • OR
  • 974XX
Web
I received a letter in the mail stating that I would be getting a back payment on XX/XX/XXXX for XXXX which did post to my account on XX/XX/XXXX but then all the funds were gone soon after someone had my information or account number so I never actually received any of the money it got deposited then disappeared after when I called Direct Express I was told to cancel my card and fill out dispute forms which I did and then sent back to them yet the bank is claiming their not responsible and I would have to call XXXX office I did got the Run around from them then told to call direct express still got nowhere and I never received any response to the fraudulent charges or how the matter would be taken care of.
10/01/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • KY
  • 410XX
Web Servicemember
XXXX - Comerica Bank I have a card through this company where my funds are supposed to be deposited each month. My card was not working so I called to find out what the issue was. The online voice stated I ordered a new card on XXXX/XXXX/XXXX and should receive this in 5-10 days. I however did not order a new card, the card I have does not expire until XXXX and I currently have no idea where my money is, where this new card is, and I can not get ahold of anyone to speak with even though the website states I can speak to someone 24/7. When calling it says all representatives are busy and then disconnects. At this point I do not know how to correct my issue so my niece was helpful with filing this complaint.
03/25/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MI
  • 48336
Web Older American
My card was stolen and Direct Express notified! After it was stolen someone charged {$470.00} on XX/XX/XXXX ; {$1100.00} with XXXX XXXX on XX/XX/XXXX & XX/XX/XXXX & {$130.00} with XXXX XXXX. Direct Express sent me a TXT before processing payment to XXXX XXXX & I told them it was fraudulent. I had a prior card stolen & someone used an ATM to withdraw {$160.00} on XX/XX/XXXX. I disputed the {$160.00} several months ago & never received a provisional nor permanent credit. All ATM machines have camera videos which will prove it wasnt an ATM withdrawal by me. I disputed the transactions from XX/XX/XXXX & XX/XX/XXXX on XX/XX/XXXX, was told I would receive by email a written formal dispute which I have not.
09/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 90034
Web
Hello, I need to open a dispute for 4 transactions made with my debit card ending in XXXX. The seller never sent the items and also never gave any tracking number or delivery information. I tried to reach them several times by phone calls and emails without success. Transaction 1 : XX/XX/XXXX, XXXX. It was a XXXX XXXX. Must be delivered on XX/XX/XXXX Transaction 2 : XX/XX/XXXX, XXXX. It was a XXXX XXXX. Must be delivered on XX/XX/XXXX Transaction 3 : XX/XX/XXXX, XXXX. It was a XXXX XXXX XXXX. Must be delivered on XX/XX/XXXX Transaction 4 : XX/XX/XXXX, XXXX. It was a XXXX XXXX XXXX. Must be delivered on XX/XX/XXXX Until now I dont have the products, and also dont have any solution from the merchant.
09/14/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • PA
  • 180XX
Web
I get XXXX direct deposited onto my direct Express card through Comerica Bank last week I had my card stolen and I got my new card and it said on XX/XX/2019 all my money will be available but they never transfer my money and I've been trying to call them since for a week now and no one is answering or transfer my money and it's messing up my life because my bills are not paid and I'm late on my rent and I might be evicted and I think that they should waive the fee of XXXX that I had the card expedited to me and you know this is like really upsetting where are these people with this Comerica Bank on the paperwork it says they're open 24 hours a day 7 days a week but they're not even answering the phone
03/15/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IL
  • 60409
Web
On XX/XX/XXXX wife passed, on or about XX/XX/XXXX went to social security office to make aware of death, called Express Direct to make aware of death of spouse, XX/XX/XXXX received letter from Direct Express gave tracking #, required documents to release funds ( {$8900.00} ) and the processing time frame of 4 - 6 weeks, was made aware of {$50.00} processing fee in the letter also, mailed death certificate & nortized small estate affidavit statement as per letter request XX/XX/XXXX, it was received on XX/XX/XXXX as per certified mail receipt. Phoned company over 30 times between XX/XX/XXXX and XX/XX/XXXX still no response they are refusing to send the {$8900.00} its been well over the processing time.
03/11/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • MA
  • 019XX
Web Older American
Checked transactions at a time in between an old card and waiting for new one because of this suspect activity.I dont recognize any of these companies or the charges.Ive not recieved any product from any of them. Ive tried to reach out to them but i dont know who they are. The bank had 1 number to call. The phone is disconnected. bank has said i entered into 1 agreement. Wheres my product they charged me twice the same day. The bank has declined my request for refund. This is all fraudulent. The Bank is Direct Express The company 's that charged my card are XXXX FOR XXXX ON XXXX XXXX XXXX XXXX XXXX FOR XXXX XXXX XXXX XXXX XXXX FOR XXXX ON. XXXX XXXX XXXX XXXX 2 CHARGES FOR XXXX AND XXXXON XXXX XXXX
09/01/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OR
  • 973XX
Web
I called on the XXXX of XXXX to report my card missing. I paid for the 2 day shipping and didn't get the card until the XXXX. I was charged {$13.00}. I requested a refund as the card took as long as it would have taken to mail it. I have called 3 times with no resolution, in fact the last rep, I dealt with told me I needed to call fed ex, ( It was sent XXXX ), to see what happened. I explained that I was not the customer, having no input as to what company they used to send the card, and that although I was a Direct Express customer, Direct Express was the customer of XXXX, making that Direct Expresses responsibility. Since my two day service took 5 days I feel that they need to refund my {$13.00}.
01/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 29170
Web
I discovered fraudulent charges on my direct express card with the following dates and amounts charged : XX/XX/2020 for XXXX dollar, XX/XX/2020 for XXXX, and XX/XX/2020 for XXXX. I never authorized these charges from XXXX XXXX. I filed the necessary fraud questionnaire to dispute the charges Direct express denied the claims due to conflicting information. I s asked them to email me the documents that showed the conflicting information and they sent the statements showing the charges, a copy of the fraud questionnaire I filled out, and a copy of their denial. No explanation or proof of any conflicting information. There is no reason they shouldn't return my funds that were fraudulently charged.
08/26/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NJ
  • 07011
Web
This is in reference to company call Direct Express which I get my Social Security XXXX checks deposited to my account number is XXXX for XXXX reference number is XX/XX/XXXX their phone number is XXXX back on XXXX XXXX my filed dispute I told him that I was in a XXXX from XXXX XXXX till XXXX XXXX I was learning in a XXXX and any charges I was made in between those dates are not mine did n't give me the run around for almost a month now and I told him that I was in a XXXX in a XXXX so there 's no need for the XXXX bus ticket at this moment give me refund of the money that was taken out and investigate and find out later let 's go what was going on because I was in a XXXX for god sake I was
08/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 77546
Web Older American
On XX/XX/2020 I filed a complaint of fraud. Someone in XXXX was using my Direct Express without my permission. Direct Express was very good, getting money back to account very fast. They then issued me another card # XXXX XXXX XXXX XXXX but it would not work. Issued another card # XXXX XXXX XXXX XXXX which I was not able to use. After many times of calling Direct Express and holding an average of 45 minutes, the line was disconnected. I wrote them a letter about the situation but was never answered. I need my money, that is my bill payment money. I do not what to do. My balance is about {$1700.00}. What should I do.this is upsetting me so much. My SS # XXXX. Regards, XXXX XXXX XXXX XXXX
08/05/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • AZ
  • 85705
Web
My XXXX was deposited into my direct express debit card acct on XXXX but when I tried to order pizza that evening I rcd a msg that there was a problem with my card and to call my bank. All I knew initially was my acct had been suspended for suspicion of fraud and my balance was less than {$100.00}. My bank was alerted after XXXX transactions were made from XXXX merchants in XXXX, CA. They did not call me and I have to wait 3-5 days to file a dispute even though the transactions are still pending so should be reversed immediately. The thief spent XXXX in 4 hours and I 'm unable to pay my rent now. I have filed a complaint with the FTC, XXXX Police Dept, and do n't know what more I can do.
10/22/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 171XX
Web
I had a former roommate steal my Direct Express card, call the # on the back and change my pin #, and charge XXXX XXXX XXXX of purchases then take out XXXX at the atm. Direct Express verified this themselves as they showed it was her cell # that called to change the pin and not mine. In fact it was their fraud dept that contacted me about it then sent me a statement to issue the dispute. I also filed charged with yhe police. I filled out all paperwork plus provided Direct Express with the police report but I got back the same standard letter everyone else has gotten saying my claim is denied because I authorized the charges - even though it was them that caught it in the first place!
08/14/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • CA
  • 92606
Web
I opened a safety deposit box at the comerica bank at XXXX XXXX XXXX XXXX XXXX, CA XXXX United States. I was saving money in the safety deposit box for my kids futures. I have two newborn babies. I went into the bank and saw that the key lock was changed over to another direction and noticed that {$5000.00} was missing. I had both keys to the safety deposit box and the last time I was there the key lock was not in the opposite direction. After that my family and ex employers started to harass me in order for me to lose the savings I had saved for my kids. The bank currently owes me {$10000.00} due to the damages. I am currently suffering from XXXX due to all the actions of the bank.
01/23/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • SC
  • 295XX
Web
There was 3 unauthorized transactions made to my card on XX/XX/XXXX. I filed a dispute on this day. I received paperwork on Tuesday the XX/XX/XXXX and send it back the same day. I have called everyday to see If XXXX XXXX received my paperwork and I was told that they didnt receive it yet. It has been a week since I send the paperwork and now they telling me that I have to wait 45 to 90 days. One representative told me that If my paperwork was received by Monday the XX/XX/XXXX that they would release my money back onto my card. Which was {$410.00}. I am being put out of my house cause of this. Those companies that allowed the unauthorized transactions was XXXX and XXXX in California.
01/12/2017 Yes
  • Credit card
  • Credit card protection / Debt protection
  • NM
  • 87110
Web
I receive my XXXX benefits on the Direct Express Card provided by Dept. of Treasury, and I had unauthorized charges deducted from my account. I filed a claim on XX/XX/2016 and never received a refund, response or the forms I was supposed to get. I called and was told that they would resend the forms for me to sign again in late XX/XX/2016. I NEVER received them. I keep calling to see why I have n't received the forms, updates or my money back and I keep having to give all my information to get to " Level 2 '' and then they hang up on me. This is fraudulent and I need my moneu to live. Why is it the US Treasury allows this to happen to its people? Will you help me remedy the issue?
07/31/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • XXXXX
Web Older American
I received my Social Security payments through a Direct Express card beginning with XXXX. My XXXX had a XXXX and my family and I were having to travel back and forth from XXXX ( XXXX ) and XXXX, GA. Total by XXXX charged my account in XXXX XXXX times {$110.00} for XXXX XXXX phone. I couldn't get XXXX to correct the charges, so I tried through Direct Express. My XXXX XXXX later in XXXX and I need the money to make payments for the XXXX, etc. My card was " Hot-Carded '' on XX/XX/XXXX and a new card allegedly mail out to me. As of XX/XX/XXXX - STILL no card and I can't get anyone on the phone to discuss it, nor is there a link on the website to assist. Please, please help!!
07/18/2022 Yes
  • Checking or savings account
  • Savings account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MO
  • 64133
Web
well XXXX XXXX store took XXXX from my account without my consent. i disputed it an my bank sided with XXXX, then my ex girlfriend gave men her key on the XXXX of one month an two men entered my home an robbed me a total of XXXX cash, I tried to tell bank that they took my debit card an it had like XXXX dollars on it an they just let them get away with that it had a pen number on my debit. They never sent the info so i could give to police either..an the time when I order an XXXX XXXX from XXXX for XXXX dollars an the mailed me a plastic bag in which I still HAVE IN MY CLOSET. I told my bank and the sided with XXXX on that ;, can you help me please. my bank don't back me ever..
12/31/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • ME
  • 043XX
Web
XXXX XXXX XXXX XXXX XXXX XXXX, ME XXXX XX/XX/2020 Comerica XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, DC XXXX Checking Bonus Offer To Whom it May Concern : On XX/XX/2020, I applied online for a Checking account at Comerica Bank ( the Bank ) in response to an offer to Earn {$200.00}. I was subsequently approved and met the offer requirements. I contacted the Bank several times to request payment. As of today, the bonus has not posted. Now, I respectfully demand that the Bank pay the advertised bonus of {$200.00}. Otherwise, this matter will proceed to trial with all costs borne by the Bank. Sincerely, XXXX XXXX
10/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • MI
  • 481XX
Web Older American
I opened a checking account with Comerica Bank. The sole purpose of this account was to have funds available for automatic payments to a ( pending ) HELOC application. I deposited {$2000.00} to open the account. When my HELOC loan application was approved, they did not offer the credit limit that I had expected. I did not close on that loan offer and ACHed out my remaining balance in the checking account as it would never be used. Comerica has charged me {$69.00} in " overdraft fees. '' They have sent this to a collection agency and are negatively effecting my credit score. I have disputed this with the collection agency twice now with no response, only continued harassment.
03/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85705
Web
I try to balance my Direct Express Govt debit card account weekly. Only today I went online to find that someone using a XXXX XXXX has recently deducted {$420.00} in the last six days ; Between XX/XX/2022 and today XX/XX/2022. There are three users listed with this XXXX XXXX two of them using the same web address. Using this app people deduct small increments ( {$1.00} - {$2.00} ) numerous times over two or three days. Then they change the username on the app. I immediately file disputes and have canceled the card requesting a new one. Information : 1. XXXX XXXX XXXX XXXX FL UNITED STATES OF AMERICA . 2. XXXX XXXX XXXX XXXX FL USA . 3. XXXX XXXX XXXX XXXX CA XXXX XXXX
09/01/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MO
  • 64804
Web
On or about XX/XX/2023 I payee XXXX XXXX wasn't able to make a purchase when attempting to contact direct Express customer service I keep getting a auto response stating it's peak time call later therefore unable to resolve my issues. This is a shame! People or payees taking care of those with disabilities should always have access to customer service and they should have enough employees to help all customers and payees at all times! I will be asking my XXXX XXXX and Reps to change contract to another card company since this continues to occur from Direct Express card company shame on them for declining transactions and not answering phone for disabled persons and payees.
03/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MI
  • 498XX
Web Older American
I have been denied 5 online purchases over the past 3 days ( XX/XX/2021 to XX/XX/2021 ) even though funds are available in my direct express debit card account. Calling customer service has not resolved the situation. They tell me I am not allowed to make but a certain number of purchases in a given time period. I rely on online purchases because I have no car and am retired and live in a remote area. I order mostly from XXXX because they deliver directly to my apartment. Makes no sense I can't use money in my account to buy things I need. Really don't understand why the goverment uses such a poor company to handle the funds of individuals on social security. Please help.
06/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • KS
  • 67213
Web
I couldnt report my card stolen cause I was on hold three hours Before being disconnected. After yall disconnected with me I tried and tried to call and after Id enter the card # it said well transfer you only to get disconnected over and over. I tried to enter my SS # and got the same result. I borrowed my roommates phone to call and I finally got through to a representative to find my card had an alert and also had to call social security to validate my identity and I got no security questions but I was told I would receive a letter to be completed and returned but could not understand the representative because her accent was so thick. Help me get my money back please
03/18/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CT
  • 06108
Web
I am missing about {$150.00} from my XXXX XXXX debit card account balance. I have all my receipts for the month of XXXX..and my receipts from my online purchases. I added everything together and I found discrepancies with the numbers! My balance is much too low..according to all my receipts and my debit purchases I made for the month of XXXX so far!!! Believe me I have all my receipts for the month of XXXX..and I am missing money!! It may not be as much as {$150.00} but there is some discrepancies somewhere. I need XXXX XXXX to return all money back to my debit card ASAP!! The company hasn't responded..they often hang up on us, ..or are not clear on what they are saying!
06/13/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • TX
  • 770XX
Web
Comerica Bank on XXXX XXXX in XXXX Texas took my Identification and disposed of it without contacting me and when I called to fix problem, they sent me on a wild goose chase for a week. They would not accept my check for deposit after they disposed of identification and would never call me back to take care of issue. This is a very serious matter in which I want resolved. This is the worst experience ever with a financial institution I have ever had. I can not open another account without the identification. I 'm in limbo until then. I 'm beyond upset and feel they should be liable for all fees incurred when attaining a new ID IS as well and any pumitative damages.
07/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 298XX
Web
I submitted disputes for the month of XXXX. They have on record. Then they sent required paperwork to wrong address 4 times. After I corrected. Locked.me out my account three times because the guilty party. Changed the account information. They have tied me up 100 hours in their automated nightmare in obvious attempts to get me to just give up all together so that they don't have to give me the money that is insured by the Federal deposit insurance corporation. This is my XXXX money given to me by the government and if not for the fact that I was XXXX no regular American consumer would ever have the time I've spent on these phone with these people trying to get my money
12/23/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MI
  • 489XX
Web
There are 2 pending charges that are on my account and the merchant that the pending charges are associated ( XXXX ) has not record of these pending transactions. There is no reason for the bank to hold over 1/3 of my monthly income for no reason. When calling direct Express I was told that if a new card was issued ( for a {$13.00} charge ) then the balance would be transferred to the new card and the pending charges would dissappear. Once the new card arrived rather than finally being able to pay my rent just 2 days before XXXX, I found a $ XXXX balance and still XXXX phantom charges. I do not feel like I should be responsible for a fee because of wrong information.
05/14/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • OH
  • 451XX
Web
I called and requested that my paper statements be stopped in XX/XX/XXXX. I was closing my account so no longer needed them. I have been getting them still to this day XX/XX/XXXX and am still being charged for them. The company person ive been dealing with is XXXX XXXX. He refuses to put the right amount back on my account. I have statements proving my correct amount owed to me from XX/XX/XXXX to XX/XX/XXXX. He states they cant figure out how to stop the statements they are working on it but here we are 7 months later and still being charged for these and on a closed account. He also refused to give me any different contacts or phone numbers to someone higher then him.
06/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 347XX
Web Servicemember
My direct Express card was declined 2 times When I called in CS was rude and hung up. Spoke to supervisor whom informed me a new card was sent out to and address in NY. I live in Florida and have. never been to NY. They were supposed to cancel that card. 1 week later I called in there were 5 transactions in XXXX NY. And XXXX, NY 2 transactions at XXXX {$350.00} {$390.00} There 3 Transactions at XXXX for {$500.00} tea. Plus they charged me Fees for 3 new cards at around XXXX Delivery plus XXXX card fee. They left me with a negative balance of XXXX. They can't verify me so they won't tell me anything. This started XX/XX/XXXX and have yet to resolve it. XXXX XXXX XXXX
01/08/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 381XX
Web Older American
On XX/XX/XXXX, I learned that IRS placed a levy on my Social Security Retirement Benefits. This prompted me to contact XXXX XXXX and request my transactions. I needed a hard copy of my transactions. On XX/XX/XXXX, I received my request. To learn that another person name and a card number had been added to my debit card without my permission/ knowledge. The name added is XXXX XXXX XXXX, the last four digits of the card added to my card is ( XXXX ). This information was added to my account XX/XX/XXXX. You can check with Social security, to confirm that only my name should be on this account. The last transaction with that name and card number was done XX/XX/XXXX.
03/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 950XX
Web Servicemember
Credit Card Company : XXXX XXXX I have been trying to resolve an issue with a charge on my credit card that was suppose to have been refunded. I filed a claim with the credit card company on XX/XX/2018. I received a response on XX/XX/2018. The response was that they " could not find where the error occurred ''. All attempts to contact them have not be productive. I was told in on phone call that they did not have the last four digits of my credit card. Which seems unlikely because they use that same information to identify me when I call that same number prior to talking to a service representative. The amount of the purchase was {$15.00}. Purchase date XX/XX/2018.
11/30/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 960XX
Web
Several XXXX and XXXX charges appeared for at least 2 months on my card. I had my previous phone clonedand a XXXX XXXX XXXX XXXX XXXX XXXX XXXX who very well could hack to do charges. I requested XXXX to stop charging my card however they refused. I reported the fraudulent charges to direct express. They gave me provisional credit then took it back. The money i get on this card is for my XXXX child. There's no reason to take it back as I would neve give permission for my card to be charged like that. In fact the card company should have seen it as suspicious activity and not allowed so many charges in a row. It's quite obvious no one would charge a card like that.
08/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 96007
Web
I filed a dispute back on XX/XX/XXXX and in their paperwork it says in 10 days they'll provide a provisional credit while they're doing their investigation or they'll contact me I've had to call them several times I've explained to them that the reason my questionnaire on the transactions was a few days late was because I was involved in a natural disaster which was a fire here in California and my paperwork was at home and I was evacuated from my house and I was not able to send the paper on time and apparently that doesn't matter it's been XXXX days since I filed the complaint I haven't heard anything from them every time I call they give me some XXXX excuses
09/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MS
  • 395XX
Web
I recieved my SSI benefits on XX/XX/2019. On XX/XX/2019 I went to an atm to withdraw money an my transaction was declined. At this point I called my card an it said I had a balance of {$20.00}. That is when I cancelled my card an reported my money was missing because I had not used my card at all since my check was deposited on Saturday XX/XX/2019. I was told by a lady I spoke with that I would receive a new card within 2 business days an all my money would be refunded to my card. When l recieved my new card on Thursday XX/XX/2019 I activated it zn it had a balance of negative {$15.00}. I am XXXX years old an alone I need my check that someone has stole from me.
10/07/2021 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Fraud or scam
  • MD
  • 21215
Web
As of XX/XX/XXXX, it was XXXX in my account on direct express from ssi. I called on 6 I was told that someone had my information and made purchases. I was transferred to someone else who was to start the refund process. I was on hold for a hour then the phone disconnected. I called 3 more times and each time phone was disconnected. It sounded like someone picked up and hung rite up again.Ok called today I canceled the old card and had them issue another card. That person transferred me to someone's else who told me to go back to main menu reenter my ss number. Because the old card was canceled all they say was I get a new card in 7 to 10 days call disconnected.
06/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 91941
Web Older American
Tried to contact DirectExpress. on XXXX. Also last week. No available agents to answer. Waited on hold, then. Drops. Tried about six times to get through. Must get this taken care of. Twice when, buying gas. And recently on XXXX Was declined Three times. When I had a balance of XXXX. In my account. Also, A debit on my account of XXXX From XXXX XXXX I tried to contact this company also. I don't know what this is concerning. I'm a XXXX living on {$800.00} social Security. And the stress level is becoming unbearable. This is my final attempt to get some relief, after trying to contact both credit card, and the debtor. Thank you, for anything you can do.
02/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MD
  • 20910
Web
My direct express card was stolen and I've been trying to have a replacement card sent to me. The individual that stole the card changed all the information on my account. For several months I attempted to cancel the card to stop this person from using my card and staff failed to cancel the card until an investigation was conducted. Now to get a new card I verified my information by faxing documents over six times to five different fax numbers staff is telling me that now I need a XXXX from social security. In which I sent a signed form to them. Truly, frustrating the lack of effort shown to resolve my problem. This matter shouldn't have taken two months.
04/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • XXXXX
Web
In 2017, I opened an account with Direct Express, an operation of the U. S. Dept. of the Treasury, for the purpose of receiving payments from the Social Security Administration. The account was later closed after it was noted that a 'commission ' was charged on the money withdrawn, contrary to the terms of the agreement. On closing the account I notified DirectExpress that I wanted the balance on the account to be returned to the SSA. Instead, DirectExpress have pocketed the balance ( {$910.00} ) and have refused to respond to my phone calls or written communication for over 2 years. As a result, I had no option but to withhold the money from the IRS!
02/23/2019 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Problem with customer service
  • CA
  • 90026
Web Servicemember
I've.treid what I've believed to be every thing that the company XXXX XXXX asked for to no avail the company gave me the runaround .form one person to another it was always something else .never got the.honest answer form any of the agents at both levels.it started XX/XX/2018 till XXXX. Of XXXX. The amount of money can form military and Social security disability.for the amount of XXXX dollars I was denied recompense because they said they never received the paper work that was asked of me I have record of dates and times I submitted the ivedest of my complant.sencerly XXXX XXXX XXXX. Phone number ( XXXX ) XXXX or ( XXXX ) XXXX thank you for your serves.
02/20/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • TX
  • 77075
Web
XXXX XXXX XXXX added an unknown female to my auto policy which cause my Comerica checking account to be overdrawn for XXXX from XXXX I regularly pay, I have been trying to contact Comerica bank to try stop that unauthorized payment and nobody is there to assist me, only automated menus, when I select transactions it says to call Monday to Friday. it is inadmissible they do n't have anyone that can assist me with unauthorized charges to my checking account which is overdrawn because of this charge, if they are federally insured they should have someone person to assist on this matter, unauthorized charges just do n't happens Monday to Friday XXXX to XXXX.
10/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • XXXXX
Web
On XX/XX/XXXX I noticed my balance was very low. Called the card and had my XXXXnauthorized purchases. I called to dispute and the worker said there were XXXX transactions of XXXX all from online. Said XXXX more were pending so call back in a few days. Called back XXXX XX/XX/XXXX opened dispute. Also noticed there were charges as far back as XXXX. Other cou tries, states. Filed a police report and waited.on XX/XX/XXXX I called and the worker said I was approved to call back in 3-5 hours. Call back and new worker says denied? That upper management would take a look but decision is final? How am I suppose to live? This money is suppose to be fdic insured.
03/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • MI
  • 48532
Web
On XXXX XX/XX/2020 my direct express card was locked. Upon calling them i was informed my account is locked due to fraudulent charges and they could not give me any information as to why it was locked. Ive called back sat on hold everyday the last 6 days for 2-3 hrs for np one to have answers. There is nothing fraudulent on my account the right amount of money was deposited and they will not release my government money nor will direct express provide me with any information about my account nor the person/people Ive spoke to. Direct express employees refuse to provide me with any proof of who they are and why they are not allowing me to access my money
12/02/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 10452
Web
On XXXX XXXX, 2017 a withdraw of {$700.00} was taken out my card from an ATM in another state. I called XXXX XXXX, and a woman by the name of XXXX took down my information she stopped the card and told me she will send a different card. XXXX was the one that told me where it was taken out of. XXXX was transferring me to level 2 to dispute the money, I was on hold for a few minutes the phone hangs up on her end. I try calling back and nothing its been hard. So now I do n't know what to do. I even called social security because the card was provided by them, but nothing all they told me was to call the card. That was my rent money and to buy groceries.
02/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 334XX
Web Older American
I have two cards from Direct Express to get my retirement money every month.this month of XXXX they cancelled my card without my concerned and send me a new one witch is block.both cards now are blocked and I can't get my money.i am an old person that has health problems, XXXX XXXX XXXX XXXX, and probably I have another XXXX XXXX XXXX XXXX.i called Direct Express for more than 5 days also the Social security.now because neither wanted to help me I decided to open a bank account and tell Social security office to send the money there but I have to call Direct Express they said.i call Direct Express but they don't want to send my money to my bank acct
02/03/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • XXXXX
Web Servicemember
XXXX XXXX needs to be shut down. They are not above the law. They do not refund money when unauthorized purchases are made on social security credit card. I purchase a XXXX car wash and somehow under the transmission they took out all of my funds of XXXX. Now this is only a car wash not a place to pump gas. It was so obvious there was an error but XXXX XXXX denied my claim. You really need to investigate this I now think they have an automatic denial letter generated for false charges to the consumer 's and they forget they are regulated the federal laws like a bank. I believe this is an incredible crime on their part and I would like my money back.
07/06/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WA
  • 98092
Web
I called my card on on XXXX XXXX 2017 before going to get a money order at XXXX XXXX it said that I had XXXX on my card, I got to the store and only XXXX was on it I cant get a hold of anyone or do anything and this is the 2nd time this has happened. I got XXXX dollars taken off my card and no one can tell me where it went or anything I am tired of this and I do not have any recourse on this.

I can not get a hold of any one with Direct Express because the automated system keeps hanging up on me. It says we are experiencing higher than normal call volume and hangs up on me.

this is the only money I get for the month and then I am out of luck.

04/04/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Managing, opening, or closing account
  • MN
  • 55412
Web
I have been charged {$4.00} two times to have my card replaced when fraudulent transactions were place on it : both were refunded my the merchants stating they were fraud but DirectExpress will not reverse the fees now I have not received the second replacement card and I am being told I need to pay {$4.00} again or {$13.00} to get a new card overnight. They will not transfer my funds to another outside account without the new missing card number nor will they close the account and send a remittance for the balance. I have no way to get my ssdi without paying more money to get my needed benefits they are basically withholding from me at this point.
04/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • MI
  • 48125
Web
I had a checkings account with Comerica bank which I opened due to a promotional coupon. I tried several times to use online transfers but I didn't receive the original account number even after opening it online. I got a debit card but couldn't activate it. Due to so many issues, I requested to have the account closed. The account stayed opened and incurred in a fee for not having a direct deposit set up anymore. Most banks even offer a waived fee for such issue for the first occurance. The original fee was lower than the {$69.00} requested. But instead they send the fee to collections agency, XXXX XXXX XXXX XXXX and are damaging my credit.
07/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 77073
Web
I contacted Direct Express XX/XX/2023 because the benefits I received where not on the card I had and was told that the benefits had been paved on a new card to a previous address of mines and had been used. After I was told a provisional credit would be issued within 10 days but was not giving this because I was told they dont necessarily have to award me the provisional when they had sent sent out a new card without my knowledge and to an old address wheee someone was able to gain access and use my funds. I have bill and responsibility that need to be taking car of so having to wait 45 days for something I am not liable for is totally unfair.
05/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VT
  • 05401
Web
Ive called my SSI XXXX card to dispute a charge and or question a transaction and I never really get very far. Im just transferred from person to person. I paid for registration on a XXXX XXXX 3 months ago with the DMV of Vermont and I was told that the DMV put the money back on to said card. I had 2 insurance policies going on this same card and not only will this XXXX card not refund me for the second insurance that I didnt use ( I was unaware I had 2 policies ) I paid for both unnecessarily and I spent hours on the phone with progressive and they couldnt locate said policy. But it was a reaccureing payment the insurance company received
01/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OH
  • 44094
Web Older American
Direct Express card is where I have my XXXX benefits direct deposit onto. They issued new cards starting with a different XXXX digit number, XXXX, and closed the Department that handles the old card starting with XXXX. It also closed the old card where I can not get the remaining XXXX payment balance. The company tells you to call the number on the back of the card but since the Department is closed the number doesn't work. I called the number on the back of the new card and they tell me they can't help me and that's where I'm at, can't use my remaining balance of my XXXX benefit payment on the old card and no one will help at Direct Express
09/19/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 306XX
Web
I reported unauthorized transactions on my debit card beginning XXXX XXXX for {$150.00} to XXXX XXXX XXXX. There were several charges from XXXX and XXXX, a XXXX XXXXXXXX card payment actually a few of them. The only card I have is my direct express for my XXXX benefits,73 charges from XXXX taken out of my account. A total of {$2000.00} was taken over a 6 month period of time while I was in XXXX. Direct Express said they would go back to XXXX and replace that but no further but that's not what they said the second letter I received from them. They said the charges in question they determined were not unauthorized, therefore no error occurred.
12/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92262
Web
on XXXX I noticed a debit of XXXX from XXXX then 6 more pending transactions all from XXXX at XXXX in amounts of {$1.00}, XXXX, XXXX XXXX XXXX XXXX. I locked my card. Waited until morning to call directexpress and waited on hold for 60 minutes. I talked to a gentleman who I thought was the dispute dept. He canceled my card and said he would send a new one I paid the expedited shipping fee but he then tells me he's going to transfer me to the dispute dept. Ive been currently on hold for 2 more hours with no dispute or cash returned for these fraudulent transactions. This is my SSI Income that I can't afford to lose. I need this resolved NOW!
12/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • XXXXX
Web Servicemember
On six occasions, XX/XX/XXXX, XX/XX/XXXX, XXXX, and XXXX, I submitted ALL pertaining documents and information to be able to transfer funds from Direct Express by Comerica Bank card account to my personal bank account. The times I contacted Direct Express customer service I was notified that my requests for ID verification and transfer attempts or requests were summarily denied. No valid reason or explanation were given. Direct Express continued contract breach and discriminatory profiling and practices violate altogether consumer laws and fiduciary duties and responsibilities towards me, a consumer and a beneficiary of XXXX compensation.
10/12/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NC
  • 28412
Web
I filed a dispute with Direct Express on XX/XX/XXXX concerning XXXX unfamiliar charges totaling {$230.00} on XXXX different days in XXXX XX/XX/XXXX, all to XXXX XXXX, obviously for some electronic service or game play, numerous charges per day with most being identical in amount, I did exactly as I was instructed, completed and returned all paperwork by mail promptly. On XXXX all the charges were reversed back to my account and nd on XX/XX/XXXX the were reversed again off my card, I can not get any explanation at all. And when I ask to speak with a supervisor Im hung up on, Ive tried XXXX calls with the same behavior from customer service.
10/26/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94102
Web Servicemember
On XXXX/XXXX/XXXX I contacted Direct Express at XXXX XXXX and spoke with customer service to dispute a transaction on XXXX/XXXX/XXXX of {$92.00} with XXXX XXXX They said they were transferring me to Dispute Department but I was redirected by the voice system to a recorded message telling me to call back and hund up. On my second attempt the same thing happened. i want to open a dispute for this transaction. I never checked in to this hotel or check out. There is no camera footage of me doing so. A family member was delayed getting into town. The hotel would not allow me to make adjustments well in advance. I want this transaction reversed.
02/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IN
  • 46241
Web
I have around {$23000.00} on my XXXX card which is what my social security XXXX money is sent to every month. My acct need verification to authenticate my acct. I spoke to XXXX and sent in my ID to validate. They sent an email stating they needed more documentation ( ie birth certificate and social security card ) I sent that in. Now they are saying I need to go into the XXXX XXXX. However no offices are open to the public so you must call. Upon calling they told me they dont validate acct for XXXX. I dont know how to get or access my money as I keep getting tan in circles. No one seems to be able to help and I need my XXXX money to live.
01/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 19121
Web
I don't know what is going on but I keep getting my card hacked into. Customer service at Direct express is horrible you can barely talk to anyone. I never give my information out for no reason. There has been numerous charges on my account. How I don't know but I called to speak to supervisor and all they tell me is they will investigate it. When I heard back from them they say they find no evidence. Hello it's right the XXXX there. I am sick of this card this company needs to be closed down direct express is horrible and i do not like them and will be switching but before I do I need to get my money back that they stole from my account.
06/03/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • OR
  • 974XX
Web
On XX/XX/2019 I checked my XXXX XXXX card and was told that fraud had happened on my card and it was locked. I was told that someone had called in and changed my address, phone number and was issued a new card. I was not informed of any of this and I was told to fax my ID and social security card in. I did this and I'm keep getting told they have not received it and it could take 48 hours to fix this problem it's been 48 hours and still locked.. I looked on my online account and the card I have does not match mine. I can't pay my rent or get my funds. My complaint is how did this happen and why was I not informed, no letter or anything.
10/21/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 73401
Web
I called to check my balance and my money was not there so I checked the last XXXX transactions and found out that I had been hacked so I called ( direct express ) the card company for my social security they found the same thing I did they told me they would send me a form to fill out and that I had 10 days from that day to send it back I received it 12 day later I explained I got it 2 days past the due date and mailed it back with a showing of post date that was 33 days ago I have tried to call them and they do is transfer me around and around and put me on hold for hours I have gotten no answers and none of my money back please help
09/16/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • MI
  • 48234
Web
Over {$63.00} was taken from my Comerica checking account, without authorization from a company called XXXX XXXX XXXX. No authorization was given for this to take place. In addition Comerica has taken another {$13.00} from my checking account without my authorization and despite providing all necessary information to the company needed for a " free checking account '' ( an account with no fees ). Totaling over {$78.00} this year alone. Furthermore, Comerica has deliberately, failed to provide me with monthly statements in previous complaints against the bank this year, however, sends me a monthly statement for XXXX 2016 to XXXX 2016.
12/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • XXXXX
Web
I have repeatedly called us direct express by comerica Bank that I get my social security benefits deposited on to over the past XXXX weeks approximately XXXX times to get info on transactions but get message to call back later. A live person has not once answered the phone. The login I used to use to print my own statements says it is no longer available. I am applying for financial assistance for medical bills and will be denied unless I have these statements causing me financial harm. I need XXXX and XX/XX/2022 statements immediately. I called web support XXXX days ago and was advised that on their new app u can not get statements.
08/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • MA
  • 01702
Web
I received a Direct Express card over a year ago on behalf of my daughter, for Social Security benefits due to XXXX. I want to transfer the balance into her bank account, but when I try to do this using their automated phone service, I receive an error message saying it can not be completed, and no other information. I have tried several times. When I call them to try to speak to a person, the wait time is endless and I am never connected to a person. I have tried to transfer the money using their online system and it simply does not work. It looks like the transfer is pending but then nothing is sent and no error message is received.
10/02/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • IN
  • 46563
Web
I was set to receive my social secruity benefits onto a DirectExpress debit mastercard.. This month on XX/XX/2020 I did not recieve my benefits onto the card the Social Security office sent out my payment but Im unable to get a live person at DirectExpress to apeak to about my account or to even have this specific debit card closed and to open a new one. I have tried every department I can think to help me on this and there isn't anyone because Im unable to get a live person at Direct Deposit. If possible Id like to close the account on the debit card XXXX and have another card sent to me with my benifits on it. Thank you very much.
10/15/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NJ
  • 080XX
Web
I have been calling direct express for 3 days and I. Being hung up on my info they tell about my transaction don't make sense. My atm withdraws are all odd numbers that u can't even XXXX that amount out from a atm ( XXXX ) i also ] had my stimulus takin in XXXX and the guy said I have more then one card on my account but won't help me I can't take anything out or use card every time I go to store it says invalid card use ... please help. The guy asked for my card number and said and I said no and he wouldn't help if I don't release my card number im very upset im definitely hacked. I can't access the direct express web site
08/17/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AZ
  • 85301
Web Older American
Money deposited on XX/XX/XXXX. I advised Direct express XX/XX/XXXX of unauthorized fraudlant activity. 2 amountsvi explained to rep one fot XXXX another for XXXX Rep explained i would recive via, mail paperwork for me to summit with any unauthorized charges. There were one other truthfinder and magazines. Also, i had to obtain another card. I paid for 2 day shipping for card. I did not receive the card for 4 dsys. I was able only to speak to the dispute department one time when i first moticed. Now i sre those charges, as paid. And i am having a hard time financially afraid i wint have enough money to pay remaining bills.
04/02/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OR
  • 971XX
Web
On XX/XX/2022 at XXXX I went to the ATM to withdraw my funds from my Direct Express Card that I receive SSD benefits on. My card was expired at the end of that day. I didn't realize it till then. I quickly tried calling Direct Express, and thru the automated system was informed I had been sent a new card on XX/XX/2022. I never received another card! On XX/XX/XXXX, XX/XX/XXXX, and now XX/XX/XXXX of XXXX I have tried to get customer service to help me over the phone 102 times, only to be hung up on by the automated system! All the money I have is on that card and apparently there isn't any live agents to speak with.
05/29/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • NY
  • 148XX
Web Servicemember
After attempting the close an account with Comerica Bank 5 years ago, the company kept the account open and did not transfer the funds as requested. Instead they deducted XXXX $ a month for 5 years without notification till they overdrew the account. Once notified of the overdraw, they demanded that we wire money to make the account whole before they would close it. We acquiesced and sent money to close the account, however the bank then charged a wire transfer fee and again refused to close the account till we paid even more money to close the account. This has been a complete scam and waste of our time and money.
05/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IA
  • 503XX
Web
I am reporting a fraud on my government Credit Card. I had my account hacked into on XX/XX/20 for 6 different cash withdrawals totaling {$530.00}. I made a dispute to Direct Express company regarding my fraud on my card. They took the information from me and said they will do a investigation now it's almost a month since this has happened and they act like they don't care and it's very hard to reach customer service took me to XXXX I also made a Police Report and told me it was fraud and told me contact DE again I did and they are dragging their feet and don't care, Please help me get my money back. Thank You so much.
07/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MA
  • 01040
Web Older American
My XXXX is blocked and has been for two months now. After spending 2.5 plus hours on the phone the first customer service person said yes there is a block and she connected me with the Dept who handles that. 15 minutes later someone comes on and now says there's NO block. So I said then you are trying to tell me XXXX, my phone company, XXXX, and half dozen other merchants are the problem and not the card? She was obviously lying and said " yes there's no block ''. Then she said it would clear up soon. Its not blocked yet they'll have it fixed soon. That was almost two months ago and the card is only works at an ATM.
07/03/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • HI
  • 96734
Web
XX/XX/2018 : XXXX XXXX or XXXX XXXX debit card has incorrect balance. There is ( {$57.00} ) missing in my account and the balance online is incorrect! Previously, I had been traveling outside the USA and if this error occurred it could have gotten me killed in a unknown location. There have been many complaints filed about the online portal and ethics of social responsibility involved in this bank. If they can not get an online banking portal correct without an efficient way to contact them, then taxes with social security and retirements appear not valuable to the government who use taxes from crime in this system!
03/13/2017 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • VA
  • 23834
Web
My social security check is now sent to Direct Express they use a bank called-Comerica Bank, On XXXX/XXXX/17 my card was cloned according to the bank in Florida the amount of XXXX dollars was taken from a bank in Florida.DirectBank told me that they would do an investigation and found that the card was cloned and used in Florida. They did that and found that it was cloned, they told me they would credit my money back to my account.as of this day over thirty days later no money was credited to my account, I tried several times calling and was told several time it should have been there they would put a tracker on it!
02/08/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • OR
  • 97527
Web
Comerica XXXX Bank XXXX was entrusted to be my mothers mineral rights trustee and managed the trust from XXXX/XXXX/XXXX thru, upon their resignation date of XXXX/XXXX/XXXX. As successor trustee I reconciled the trusts known income and known distributions during this timeframe with our CPA and have come to the conclusion that Comerica embezzled {$47000.00} for the XXXX tax year. After their resignation and all transaction we completed thru XXXX/XXXX/XXXX, I formally sent them a 'notice of accounting objection ' with still no response and we determined the exact balance of {$38000.00} still owed the trust as we speak.
05/16/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • NY
  • 14127
Web Servicemember
Have been using DirectExpress Card to receive XXXX. payments and have read and followed the " fine print '' only to send the pertinent information via U.S. Mail only to receive no response and for DirectExpress to be in breach of their own " terms. '' According to F.B.I. website information on debit cards that have funds deposited to them this constitutes a fraud. After making online transaction that the telephone check states the balance has been reflected without a HOLD. The company is stating different from what I have recorded after transaction. The company are " pulling a fast one '' on us benefit receipients.
08/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TX
  • 75243
Web
I opened my checking account on XX/XX/2023, and since then I have not received my debit card. When I opened I gave a mailing address XXXXXXXX XXXX XXXXXXXX XXXX, XXXX XXXX, XXXX, TX XXXX different from my home address XXXX XXXX XXXX XXXX XXXX, TX XXXX. It looks like the mailing address wasnt added to my profile and thats why im still waiting for my debit card. I requested 3 times to update the mailing address on file trough the online banking on XX/XX/XXXX, XX/XX/XXXX without any answer. Please proceed how was instructed trough secure message on the online banking. And also send a new debit card and pin. Thanks
06/23/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • TX
  • 75087
Web
I opened a checking account with Comerica Bank on XX/XX/XXXX and deposited a check amount of {$1000.00} within next couple of days ( weekend ). The bank closed my account on XX/XX/XXXX and disabled the online access. The deposited fund was unavailable until today XX/XX/XXXX as they notified me in the mail. They charged me for a 'return item ' fee for $ XXXX when there was no other transactions but a single mobile deposit. Their main customer service line and local branch was not able to explain the charge. A local branch let me know that a check amount of {$1000.00} with the fee deduction would be sent to me.
06/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 78213
Web
In XXXX my debit card was stolen and over XXXX $ of my money was stolen. My debit card pin number was rejected by computer XXXX of times at once but my card was never locked to keep the card theifts from using it. They also ordered something online and had it sent to their address but the bank keeps saying no sign of fraud took place. I called into to dispute the whole months transactions and they rushed through my dispute case and closed it because they said that they didn't detect fraud. Plus I tried to call and report the theifts but I couldn't get any customer service representatives to ever answer the phone.
09/03/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 78227
Web
I found out my blalance was at XXXX when I tried to grab some food, I logged into my account and found out there were purchases made at a XXXX XXXX in two different cities than the one I live in, it was made a few hours after I bought breakfast for myself. I tried for 10+ hours to talk to someone only to be disconnected by a automatic message saying to call back due to heavy call volume, I have bills to pay and a child to feed and losing XXXX dollars due to scammers is heartbreaking. I 've tried to call to report it and I have no luck. The unauthorized purchases took place on XX/XX/XXXX between XXXX to XXXX XXXX
10/25/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 763XX
Web
I'm having problems with my direct Express it was hacked twice this year. The first issue was resolved. The second issue I waited a month to hear that my claim was denied for fraud. The XXXX would not give me her customer service number but her name is and she was very rude. But all in all they said that I'm responsible for these charges made in XXXX New Jersey I live in Texas, the total charges this time was {$150.00} and a little change. But they did not even contact me while I waited for their decision when the decision was made I had to call them 3 days before the day they said the decision would be made.
01/31/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 082XX
Web
I signed up for Direct Express XXXX sent my first card to XXXX PA where someone XXXX XXXX and used my entire XXXX benefits at different locations in Pennsylvania I never go XXXX XXXX PA and I never lived there, I live in XXXX NJ when I didn't recieve my card by XX/XX/2022 the day my XXXX payment of {$2100.00} was deposited on the card j called them everyday filing a fraud report with them which I just got the denial letter today XX/XX/2022 im on alot of XXXX due to XXXX problems, XXXX and other medical history I need that money for medication food and bills now I have nothing please help this place is a fraud
03/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 94606
Web
Last month I had XXXX dollars in fraud on my direct express card ( the card I get my social security benefits on ). Somebody bought XXXX dollars in XXXX gift cards on my account.. They gave me a credit and then last night took the XXXX out of my account and told me they are not responsible and are not gon na pay me back for this fraud. I am a XXXX single mother with a XXXX son and i need that money to pay my rent. It was very obviously fraud. My XXXX app account is now under some weird name and I have had alot of fraud lately on all my accounts. Please help I don't know what to do. We need this money back!
06/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 90019
Web
I received a replacement card from direct express. I've had their card for several years. I tried calling to activate it since I got it ( XX/XX/2021 ) at approximately XXXX XXXX. I was put on hold for hours. In fact I stayed awake all night trying to reach them. No answer. Now I'm very ill XXXX XXXX XXXX XXXX, and I need access to my money. So at XXXX XXXX XXXX XX/XX/2021 XXXX. I called and now they just hang up on me. Repeatedly. If my health gets worse because I can't buy the food and medication that I need because they will not answer the phone to activate my card. My family will hold them accountable.
06/03/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • XXXXX
Web
Several accounts of mine were compromised in XXXX & XXXX. They were compromised by a contractor who worked with my company and committed identify theft, forgery and imbezzlement against me personally as well as both of my businesses. I was alerted when federal investigators approached me this XXXX how compromised all of my funds were. This person forged my signature and deposited these checks into accounts he opened in my name. Comerica has blacked balled me for suspected fraud and account abuse. When I called and asked them to review my information they refused to engage me and continued to blackball me.
04/09/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Fraud or scam
  • CA
  • 92113
Web
On XXXX XXXX, 2016 my debit card was used in another state repeatedly the transaction came out to {$740.00}. This is a debit card from Social Security income which says my money would be safe and secured. On XXXX XXXX, 2016 is when I realized all my funds were gone immediately i called customer service. I asked why was n't the card disactivated when transaction were being made so far repeatedly. I was sent investagation forms which took them a week to get to me. I still have n't received any kind of information nor any refund they told me maybe I get my money back on the card itself it says it is insured.
12/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TX
  • 78108
Web Servicemember
I started to use my XXXX XXXX debit card at the direction of my local social security office. I was not given any choice nor advice that I could use my bank to have the funds deposited directly to my account. This started around XXXX and upon trying to reach out to the company to get results and answers I was directed time and again to a robocall to resolve the issue. I have yet to receive my XXXX XXXX payment for XXXX. No notices were sent out. In fact, absolutely no communication from Comerica bank. I am a XXXX XXXX XXXX veteran who has served honorably and I feel that I deserve much better than this!
09/18/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 90018
Web
On XX/XX/2019 my checking account with Comerica bank. I had over drawn my account {$500.00} they charged me {$35.00} for the over drawn. This some how reached to {$1100.00} I had my employer deposit a check for the amount of {$2000.00} and when I tried to retrieve money my account was already close. Then comerica bank send me a check for the amount of {$870.00} when I tried to contact them for an explanation regarding what happened with the rest of the money. Comercia states my account had closed for insufficient funds. For this I got placed on the check system for 7 years even though I paid them back.
05/01/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 92708
Web Older American
After applying for a HELOC with Comerica Bank, they asked me to add them as an additional insured, which I did. Then I recived a notice that my application is no longer active. After calling the Bank, they advised me that my loan was declined. I replied to the branch manager that this is innapropriate way of notification. My loan should be declined and reasons disclosed, not make my application innactive Now I don't know why I was put on innactive, and why I was declined Additionally, I need to remove them as additional loss payee Totally innapropriate and in complete violation of Reg Beach Thanks
09/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • FL
  • 33712
Web
On XX/XX/21 customer support told me they would send me a bank statement for XX/XX/21 transactions. Today I called customer support to verify info sent was sent. Because of pending investigation from a detective from the XXXX that needed specific detailed info of the transactions he told me he would have to resend info due to info sent did not include specific info. Because IC3 is involved with this pending XX/XX/XXXXcase. I informed FBI today of such conduct. They have said since CFPB refused to do the case thru customer support to file a dispute with them. Direct Express is the subject of matter.
02/02/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit repair services
  • Fraud or scam
  • KY
  • 420XX
Web Servicemember
My XXXX XXXX MasterCard isn't releasing my credit info but I keep getting charged by all 3 credit but was monthly and it's making a score of XXXX it's not right it was XXXX they are robbing me with bank fees to at XXXX XXXX XXXX in XXXX ky XXXX it's litteraly the credit bureau charging me over and over and XXXX XXXX us treasury card is being robbed. Some XXXX XXXX XXXX laughed at me like it's an error and it's not funny. Only credit card I got is XXXX XXXX Comerica government card and it's secured my credit should be stellar never missed a payment on my at & t bill ever either. It's not fair
03/14/2017 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • MI
  • 48066
Web
Comeric bank gave my father XXXX a hom equity loan against my house that i own with my husband. they admitted in court tht they did not look into the title which has been in our names since XX/XX/XXXX and in XX/XX/XXXX they gave my father a loan and since he has passed away they have this lein on my hoouse and have been threating my family to foreclose i do not find this fair i need help please they already tols my then XXXX year old daughter we are going to be on the streets because he low life parents dont pay the bills. this is wrong to make her worry. it is not her bussiness .please help me
03/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Late or other fees
  • WI
  • 53204
Web
I believe Comerica bank the underwriter of DIRECT EXPRESS for XXXX is discriminating based upon XXXX. Id like to speak to someone in person. Theyre not giving a routing number to EVERYONE only in certain states and then it is a group. Thus defining the XXXX. Also using 2 numbers to dedicate at the start of each cards number who is getting funds and who is not. I can not file my taxes or recieve my stimulus because of them. THE SHEER FACT THAT I HAVE TO DO ALL THIS TO GET A ROUTING NUMBER IS PROOF IT IS XXXX DISCRIMINATION. HOW WOULD SOMEONE WHO IS HOMELESS BE ABLE TO EVEN MAKE A COMPLAINT.
04/18/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 783XX
Web
As stated before my identity and various things were taken XXXX XXXX since then there has been many unauthorized withdrawals made on my account. I've gotten a new card and reported the events to the bank and I haven't been compensated for any of them. I've just given up on the possibility that someone would be kind enough to hear me and help me. I use the direct express bank card to recieve my SSI and XXXX checks. I'm on a fixed income I can't afford to keep letting people take my money. Due to my circumstances I'm not able to call or even attempted to try. My calls are XXXX and I'm exhausted
03/04/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • VA
  • 244XX
Web Servicemember
Direct Express allows you to select transfer funds from the website it will take the money but it never shows up in the account that you transfer to.I attempted to transfer money from direct Express to XXXX XXXX and the money disappeared after hours of trying to contact someone that customer service never answers and hangs up on you I had to contact your congressman and a senator to find out how to reach them. The money disappeared they will not answer the phone and the website says that it will do it but after speaking to someone they said that they have not done online transfers since 2018.
02/11/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • MI
  • 483XX
Web Older American
I 've had a Direct Express Debit ( MC ) Card for 2 1/2 years ( only VA & SS benefits can be deposited on this card ). On XXXX XXXX, XXXX, my card was hacked and {$1000.00} was removed. I informed the card Fraud Div. of this on XXXX XXXX, XXXX, immediately after learning of this incident. And, I immediately returned the fraud papers ( the same day ), they sent to me to fill out. I was told ( via phone call ), they would deposit the lost money to my card upon receiving my returned fraud papers, which happened many weeks ago. To date ( XX/XX/XXXX ), the money has not been returned to my account.
04/24/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 91205
Web
I tried to reach the bank today XX/XX/XXXX by phone, to open a disput on 2 transactions made with my debit card. Was impossible to speak with a representative, long time waiting. I need to dispute these 2 transactions for merchandize not received. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2000.00} It was 2 smartphones XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX {$1100.00}, it was a smartphone XXXX XXXX XXXX XXXX XXXX Both purchases must be delivered on or before XX/XX/, I tried to contact the merchant on XX/XX/XXXX by phone and contact webpage form. Nobody answered.
04/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AZ
  • 85210
Web Older American, Servicemember
In XXXX, Direct Express closed my account and instructed me to contact social security to redirect my benefits. However, in XXXX, social security mistakenly sent my benefits to Direct Express, and they confirmed that direct express received the payment through a " cleared ACH transaction ''. Unfortunately, I have been unable to reach Direct Express by phone since XX/XX/XXXX, despite my numerous attempts. The automated phone attendant advises me to call back during non-peak hours, but even after calling hundreds of times throughout the day and night, I have been unable to get through to them.
10/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 766XX
Web Servicemember
Every month I use XXXX to buy things I may need. But every month I get through the whole purchase and realize that the card information is taken and the purchases have been going through then the company of XXXX closes the page and I can't get back to it to see if it was paid or not and I checked XXXX turns after never getting the things I bought and they have been going through for the girl across the street to rip off my card on some internet fraud scam they hooked my laptop up to.amd I have called 50 times to discuss it and the company won't talk to me so she has manipulated them as well.
12/09/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 755XX
Web
XXXX XXXX XXXXXXXX i go there to get my XXXX off my direct-express card like always but no XX/XX/XXXX in the drive threw direct-express told me the bank had my money on the XXXX try but still would not give me my money the bank tried XXXX more time 's to get avoid because they had the money the bank called the linden police to remove me from the drive threw and the bank tried to keep my driver 's license nd my direct-express card and tried to make me leave with out my money the bank drew XXXX from my direct-express card why they tried XXXX times they know they were not getting more money
12/02/2021 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 770XX
Web
I have been banking with this Bank for 30 plus years. I have been trying to apply for a Home Equity Loan. I have been denied 3 times. First one was over the phone and I was denied right away. But my original bank found the paperwork and and gave me a credit card with limit XXXX to do some repairs. Next I tried for a Home Equity Loan about 2 years ago and I was told my XXXX XXXX was too low. I applied for one XXXX XXXX now they are saying my debt to income ratio is to high. I have Student Loans and I am working for the State of Texas if I work for 10 years my student loan will be forgiven.
03/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CA
  • 95991
Web
On XXXX XXXX I was missing {$200.00} and XXXX XXXX I was missing {$200.00} and XXXX XXXX I was missing {$200.00} and XXXX XXXX I was missing {$300.00}. I've tried to do a complaint to direct express they told me they have nothing to do with it that I have to get ahold of my paying agency witch is SSA. I called SSA they told me that once the funds are on the direct express card.SSA is not responsible that direct express is responsible for my funds being missing. Their both giving me the run a round blaming each other so here I am getting a hold of you guys CFPD. .PLEASE I NEED YOUR HELP
10/07/2019 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • NY
  • 11106
Web
Social Security benefit for my mother who has XXXX 's was sent to a prepaid company called Direct Express. They don't have any people to talk to and automated service does not recognize her social security number. I'm allowed to call on her behalf as her Registered payee. I can not get any answers from this company or social security regarding where her benefits payment is. I am a young person who works in finance and can not make sense of this. It seems likely this method of transaction is defrauding many elderly people and this company is likely committing large scale elder abuse.
11/18/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Funds not received from closed account
  • NY
  • 10459
Web Older American
Staff at The Non FOR Profit I live at ; XXXX XXXX XXXX XXXX. CLAIMED THAT THEY STOLE MY SSI MONEY AND REDIRECTED MY SSI FUNDS TO A DIFFERENT CARD. THEY PUT IT IN DIRECT DEPOSIT IN ANOTHER ACCOUNT. I DO NOT KNOW WHAT ACCOUNT. SO IF IT IS TRUE, MY SSI PAYMENT WILL NOT BE IN MY DIRECT EXPRESS ACCOUNT CARD ENDING IN XXXX. THE STAFF AT XXXX XXXX XXXX XXXX LOCATED AT XXXX XXXX XXXX XXXX, XXXX, NY XXXX, NUMBER IS XXXX XXXX. THEY ARE JUST CRIMINALS, THAT IS ALL. PLEASE CHECK WITH THE SOCIAL SECURITY ADMINISTRATION AND GET BACK TO ME AT XXXX AND LET ME KNOW IF THEY HAVE REDIRECTED MY SSI?
05/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89121
Web
I was XXXX from XX/XX/XXXX until XX/XX/2020. during that time my apt was broken into and.was robbed. My purse with my wallet, with all my cards, and my cell phone was among the many items that were stolen from my place i immediately called and reported them stolen and was informed that there was activity on them .I went and filed police report .I listed the cards that were stolen but was informed that I needed to call the banks the cards belonged too .I did so and direct Express sent me paper work which I filed out and faxed back I was then sent a response back denying my claim
06/19/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 48239
Web Servicemember
Mother passed XXXX of XXXX Added me to account months prior. Never used account until I was instructed to pay bills for her and rent as she could not do it herself. Used her money which was about XXXX to pay bills as instructed and now company has claimed her debt belongs to me just because she told me to pay her bills using HER money. I have disputed this multiple times with company. They still insist on me paying a deceased persons debt that is NOT my debt. It was her money when it was used. I did not want an account with the original creditor but she added me to account.
11/13/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 30312
Web
Received SSI deposit on XX/XX/2019. All of the funds were taken from my account without my consent on XX/XX/2019. I contacted the bank on several attempts to dispute but was on hold over an hour with no one to come to the line. I monitored my account for days and observed deposits placed and removed. One deposit for {$15.00} then XXXX balance. Another day a deposit of {$60.00} then immediately after less than {$1.00} balance. The card has not been used by myself and is in and always has been in my possession. I have yet to be able to speak with anyone from US DIRECT EXPRESS
04/21/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NY
  • 12601
Web
My ex boyfriend threatened me with a knife and went to jail on XXXX / XXXX / XXXX . He then proceeded with the help of his niece to make XXXX fraudulent charges to my XXXX XXXX XXXX debit card. XXXX charge was for XXXX to XXXX on XXXX , the second charge was for # XXXX to XXXX on XXXX . I opened a dispute and they are claiming I am the one who made these charges when I did NOT. I asked in writing for the dispute to be reopened and I want the money refunded to my debit card asap. XXXX all of my information and stole it. This is identity fraud/theft.
05/15/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • LA
  • 70454
Web
1. XXXX XXXX, unauthorized charges deducted from my account for purchases and subscription through XXXX XXXX ( XXXX and XXXX ). Credits were issued, but not accurately posted back to my accounts. Done as a bank transfer to other account, XXXX XXXX XXXX Account ending in XXXX with Exp XX/XX/2018. Has transferred over {$5000.00} by use of XXXX account by placing said XXXX XXXX XXXX Card on account and removing XXXX XXXX Debit Card Account. Just want money back from XXXX Account and credit from a XXXX Purchasr for unauthorized use and access with a fraudulent card/account.
11/04/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • PA
  • 18951
Web Servicemember
Around the XXXX XXXX of XXXX I attempted to make a withdrawal when received a error message that my account was no longer valid. This drew a red flag because my card was still good until XXXX of XXXX XXXX XXXX XXXX. I immediately called Direct Express and was advised to get a new card. Upon receipt of the card I was requested to submit proofs of identification which I submitted only to have them declined over XXXX over again without explanation. This left without access to a substantial amount of money placing me in financial hardship XXXX XXXX XXXX dollars to be exact
09/16/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 859XX
Web Older American
From XXXX XXXX through XXXX XXXX, they allowed their employee to steal all of my deposits, they recently claimed they would refund part of the {$4200.00} they owe me, then XXXX XXXX with Comerica bank directed me to call a general CS # at XXXX XXXX to try to recover the actual amt. They owe me. I can not reach any person to talk to at DE with any available # I am disputing all charges on my acct from XXXX through XXXX. My entire {$4200.00} needs to be refunded to me immediately by sending a check to : po box XXXX XXXX XXXX 's, as XXXX. You can not contact me via e-mail
07/30/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MI
  • 482XX
Web Older American
On XX/XX/2022 I went to a Comerica branch with a online {$500.00} bonus offer for a business checking account. The offer was for a {$500.00} deposit for opening a XXXX checking account with a {$50000.00} balance for 90 days. The bank manager KNEW that was the specific reason for me opening the account. She looked over the paper work explaining the offer. She said she would make it work and did not see a problem. I responded that I would not bring my check unless you were sure the bonus would be good. On XX/XX/2022 she called me stating it was not a legitimate offer.
05/20/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Money was not available when promised
  • NV
  • 89129
Web
I need to speak to you XXXX. the company of direct express has caused me XXXX XXXX XXXX every month to verify my account I int with no cellular phone now becoming homeless it's all their problem from not sending me my card but to cancel my account hospitalized from loss after loss pain n suffering my experience was not acceptable XXXX there must be a XXXX times no money sent bk to me the cardholder no availability to receive missing XXXX XXXX at a time disputes nor are repayed no XXXX money paid put my funds on my card I will have my lawyer contact u hundred of time
09/04/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CA
  • 95132
Web
on XXXX i found out some of the overdraft protection fee charging from my account first is XX/XX/XXXX XXXX dollars and other happen in XX/XX/XXXX another XXXXdollars charging from my checking account and another XXXX dollars overdraft protection fee i talk to the bank i said my saving account have enough money to cover also how come still need to charge that kind of fees i said long time ago i want to close my account your associate told me they won't charge any withdraw fee if i still have direct deposit it should be no problem but now they lie to me keep charging.
09/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IA
  • 521XX
Web
Starting in XXXX there were charges to my card that were not authorized. I only use the card a couple of times a month to pay my bills, so did not notice right away. When I realized, I cancelled the card and got a replacement. I also sent a letter to the company with all the charges that are not mine. It was sent on XX/XX/XXXX. It has been at the post office there since XX/XX/XXXX, and is just sitting there. No one is picking it up. I have tried calling, but can not get through to a real person. The charges are almost daily starting XX/XX/XXXX until XX/XX/XXXX.
05/20/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CO
  • 80219
Web
My Direct Express debit card was stolen ad used to withdraw XXXX on Friday XX/XX/2019. I reported the fraud within a few hours of the withdrawals. As soon as i noticed the card was missing. I've been trying non-stop since then to file a dispute but haven't been able to talk to a person in order to file a dispute. I'm just put on hold fore hours until I give up. I've gone online and seen literally hundreds of complaints about the companies bad business practices. I depend on that money and am aware of the Electronic Funds Transfer Act. Can you help me with this?
09/23/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 18062
Web Older American
A checking account was opened at Comerica Bank in my former name of XXXX XXXX using my SSN and date of birth. I never opened an account at this financial institution. A fraudulent check was deposited into this account and the check did not clear. The account was flagged as fraudulent by Comerica Bank and closed. I was notified of the activity through USPS mail. I reported this to the Fraud Department at Comerica Bank and opened a police report with the local authority. Report is XXXX. Regards, XXXX XXXX XXXX ( formerly XXXX XXXX ) XXXX XXXX XXXX XXXX PA XXXX
08/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • XXXXX
Web
The direct express debit card that my SSI benefits are going to has been hacked. The hacker or whatever took a sum of {$1100.00} out of my account early this morning. The lady " XXXX '' from the debit card company left me on hold for 3 hours and when she finally got back on the phone she said there's nothing she can do. The transaction is still pending. After reading a few articles about this service and hearing the horror stories I discovered your website. We really need help. That was our rent money. By the way now we can't get anyone to get back on the phone.
07/14/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • OR
  • 975XX
Web
On XX/XX/2018, I was notified a credit of {$34.00} was posted to my account due to a fraudulent charge. I never received the credit. I have contacted XXXX XXXX six times and they put out trackers to check why it hasn't posted. To date 6 trackers have gone out for this one issue. Customer service states they can't give me any timeframe and I can't speak with any other supervisor. They state that is policy and I must wait until whenever. I know it's not muchone but I am on a fixed income. I didn't budget for this type of error. It has put a financial burden on me.
04/28/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WA
  • 98296
Web Older American
I receive my social security money on the direct express debit card and they sent me a new card and I have tried to activate it but every time I call them to do it they cant verify who I am. Ive called them at least 10 times over 2 days. Ive done everything they say, I sent them copy of my photo Id front and back. I went to social security office. I have all my money on that card and they will not help me. They are very rude and keep giving me the run around. This is what I use to pay all my bills and buy my food and medicine with. I dont know what else to do..
10/06/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MO
  • 653XX
Web Older American
I found unauthorized purchase to my Direct Express Social Security card and contacted them about them. They sent me a letter saying that the charges I disputed were not found to be unauthorized. Therefore the unauthorized charges would be charged back to my account after they had added a provisional amount of {$720.00} to my account until their investigation was completed. The unauthorized charges were mad to XXXX which I have never made a purchase from. I am including a document from XXXX stating that there had been no purchase history from me on my account.
08/09/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • AR
  • 728XX
Web
My social security benefits deposit on my direct express card every month on the XXXX. This month ( XXXX ) my money deposited as usual, however, it says my card is locked and I can not access any of my funds. I have been on the phone everyday for HOURS trying to get someone on the phone at direct express since the XXXX and can not get anyone to pick up. There are times where I haven held for 3 hours with no response. I am a low income individual and I have bills overdue now because I can not access my money. I need help Now and cant seem to get any from anyone.
01/25/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • VA
  • XXXXX
Web Older American
XX/XX/2018, .XXXX. XXXX XXXX, ca. a amount of : {$370.00}, was taken out of the, XXXX XXXX Account, by a unauthorized persons, and the credit card company has not reimbursed the amount, or amounts to any of the previouse compliants, made, round or about XX/XX/2018-XX/XX/2018. The complaints were made to : ICE, internet crime complaints online, thru-XXXX County Sheriffs office.=, XXXX XXXX , @ processing payment services : XXXX XXXX XXXX XXXX Texas ,XXXX . The complaint is the credit card company has not returned any if the amounts set on any of the complaints
07/01/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • UT
  • 84115
Web
Comerica ( Direct Express ) froze /deactivated my debit card that my SSI/SSDI goes on for no apparent reason I called customer service to find out why and get it reactivated man from customer service would not give his name and gave no reason for deactivation said he would reactivate if I gave him my name, address, social security #, birthdate, And phone # I did he said my information was incorrect and I would have to fax or email a photo of my ID when asked to speak with superficer he hung up on me. I waited on the line for 2 and a half hours to begin with.
11/04/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TX
  • 78542
Web
This is the second time my card with comerca bank with direct express. Had had money taken out with out my knowledge the last time I was told that I would not have to wait the 45 days for investigation. I would have my funds go back in pending investigation. XXXX XXXX took. When I called they told me that the account does not belong to me. Then I get a email that they can not refund me because the people who used my account got right home address. Someone needs to get my XXXX payments back in to my card be for I end up homeless with XXXX kids. Please help
08/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • AZ
  • XXXXX
Web
While trying to fix the problem with my account and card with no help and no way of contacting them, there parent company claims no responsibility. After going down to social security and having them not able to help I found out that this is standard practice for Direct Express to lock people out of there accounts, I think it's time to start holding the parent company responsible because you have no recourse against a faceless company with just a phone number that they can just disconnected. There parent company has to be held to account COMERICA BANK.
04/27/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WA
  • 99205
Web Older American
on XX/XX/2018 my SSI loaded XXXX debitcard issued by XXXX XXXX bank [ in XXXX XXXX tx. ] ... was defrauded of a {$700.00} withdrawl. after repeated attempts to report this i finally recieved, filled out and returned their " Questionaire of Fraud Report '' ... returned by mail.XX/XX/2018 [ to XXXX ] .... i have recieved no further communication of any kind ... today 's date is XX/XX/2018 enclosed are photos of the questionaire of fraud report ( Card number submitted in this complaint is old { cancelled } card number ) New card has been issued.
01/05/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • ME
  • 047XX
Web
Someone had my social Security number and personal information. They are calling XXXX XXXX and changing the address and phone number to Florida and requesting new cards in my name. I have called 15 times this week to keep changing it back. I went to social security office and reported it. XXXX XXXX acknowledged knowing about the breach in my account and will not stop it. They keep allowing this to happen. I have yet to receive my income. I can not pay bills, I have no phone and I have XXXX young children at home to feed. This is unacceptable!
02/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TN
  • 37013
Web
I submitted a complaint about money being randomly being debited from my account to the office of the comptroller of currency and received a letter date XXXX that it was turned over to you for assistance. To date I have not heard anything from your agency. Since then, today XXXX I was notified that my account was debited for XXXX and I have left the house nor have I made any online charges. This is the third unauthorized debit from my account. The letter from Direct Express is attached as well as one from office of the comptroller of currency
02/19/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 956XX
Web
Direct express will not send me my replacement card my first card expired I have made several phone calls to their office Social Security administration has repeatedly informed them of my new mailing address they still have not sent me my card I am hung up on frequently when I call the office I have been told by their workers that my address was not changed but it has been three or four times by Social Security because they did not send me my card I was evicted. My daughter and I are in a homeless shelter. They will still not send me my card.
05/07/2015 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • PA
  • 191XX
Web
Comerica Bank refuses to reimburse me for fraudulent activities on my account during the time period of XXXX and XX/XX/XXXX. I am sending along official documentation of my incarceration at that time, which clearly states that I was in custody for a year during that period until my release on XX/XX/XXXX. Also included are the Social Security documentation of overpayment as well as the bank statement showing payments made to XXXX, XXXX XXXX, etc. This is a DirectExpress Mastercard through Comerica Bank onto which funds are directly deposited.
07/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 79605
Web
My card was stolen XX/XX/2019, I asked for a replacement card and I was told I was a payee I need the other person for the replacement card that person is no longer needed as a representative payee for my SSDI and I can't get ahold of that person.. I needed my card sent to me for the remaining balance of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/2019.Direct Express They wouldn't even let me change my address.. Social Security Administration told me to call Direct Express and request my running balance in a new card but I can not get a hold of them
09/05/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 44112
Web
On XX/XX/2018, 2 purchases for {$400.00} and {$250.00} was made on my card in XXXX, MD at a XXXX store. I've never been in XXXX, MD nor did I give my card to anyone. I was not able to report the transaction to the credit card company till XX/XX/XXXX. XX/XX/XXXX received paperwork, including a police report to dispute the transaction. The credit card company agreed to refund the entire amount of the purchase on XX/XX/XXXX. On XX/XX/XXXX, the money was put back in my account and on XX/XX/XXXX the credit card company took the money back out.
05/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MI
  • 48219
Web
I came back from vacation from my pops funeral for 2 weeks visiting my family out of town. I checked the website and it said XXXX cardholders recieved their stimulus on the XXXX th of XXXX. I came back in town looking for my card couldnt find it. Call the costumer service they said my money was received. I havent received nothing someone stole my card. On the the XXXX they put in a dispute for me bit I never heard nothing back and I keep calling getting different agents DirectExpress customer service. Requested a new card and everything.
06/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 92129
Web
my business cheking account with XXXX XXXX one day i had stolen checks and cashed from my account total 3 checks i contact my XXXX XXXX its been a long time dealing with my problem after that i was inform that the cashing bank was comerica bank i talk to there fraud team but they never try to help me with my stolen checks i demand my money to be paid cus my money was stolen and abvously there custome did this the name on the check i dont know the wrighting is not mine ans signature is not my signature also pls help me with this thank you
03/25/2021 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Fraud or scam
  • MI
  • XXXXX
Web
I HAVE CONTACTED COMMERICA BANK AND WITHOUT AN CARD ENTERED MY SSN AND STATED MY LAST FOUR CARD NUMBERS ARE XXXX. CONTACTED DIRECT EXPRESS ON XX/XX/2021 AS ESCALATION AND PROVIDED CHECK NO. XXXX XXXX AND WERE TOLD I WILL RECEIVE CARD 7-10 DAYS. I CALLED LOGIN SERVICE PUT IN MY SSN AND STATED MY LAST FOUR ARE XXXX BUT SPOKE TO TWO REPRESENTATIVES INCLUDING XXXX VERY RUDE NOT TO TRANSFER ME TO SUPERVISOR. THEY SAID THAT THEY COULD NOT LOCATE MY ACCOUNT. IT APPEARS XXXX SSA ARE STILL GIVING MY BENEFITS TO XXXX XXXX XXXX XXXX AND XXXX CARD.
05/12/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • NM
  • 870XX
Web
Direct Express/Comerica failed to stop an automatic payment I had set up on my account for XXXX XXXX. Direct Express/Comerica then processed another payment from XXXX XXXX after my stop order and is therefore unauthorized. They are now trying to shift the blame to me ( this was not my faulf ) and are refusing to return the money ( {$46.00} ). What transpired in trying to have this corrected is nothing short of surreal due to the reprehensible behavior I encountered. Im attaching a full statement and supporting documentation for my case.
03/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 91342
Web Older American
XX/XX/31, I called Direct Express ( COMERICA BANK ), spoke with two men, and the same day and following day I could no longer get access to my money. Everytime I've called the same number since then, XXXX XXXX XXXX XXXX the customer service person has told me lies, arrogantly refusing to answer questions regarding what happened, and giving me different mandates, such as going into a " local office, '' as the " only way, '' I can use my card. I told them often that they were keeping my money hostage, and they were consistly indifferent.
06/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NE
  • 68005
Web
I was charged {$380.00} by a hotel around XX/XX/2019. I did not authorize the charge and wasnt even at that hotel on the XXXX. I talked to manager at location. I sent a letter and an email asking them to review their statement and correct the error. There was no response to my effort. I filed a dispute short time after. It is now at 90 days since filed amd there has been no settlement or judgement made. It is nearly impossible to contact the bank DIRECT EXPRESS and when I do get them its put on hold and switched to differemt department
02/13/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 95376
Web
Recently, my car got vandalized and destroyed, both of my debit cards got duplicated and fraudulent charges were performed and for one of my cards, all of the money in the account was taken. On XX/XX/22 {$720.00} was withdrawn from my directexpress account. Directexpress took so long to deliver the dispute forms, that there was no way that I could get credit in the allowed time for the transactions. There was over {$100.00} in transactions on my other card. The report I sent to the XXXX, CA Police can be viewed at XXXX XXXX XXXXXXXX
02/05/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 40219
Web Servicemember
On Friday XX/XX/2019 at XXXX central standard time I set up a funds transfer with XXXX XXXX to put XXXX into my XXXX XXXX bank account it turned out that it was not allowed to do this unless you done it before no where does it say that I was told I wasn't getting any if my money back and I have contacted the ftc Federal reserve bank and department of Justice us attorney office with that being said I was notified by XXXX XXXX that I will have all money totaling XXXX back in my card in 5 days from the time the transaction took place
03/15/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • OH
  • 44139
Web
I have ( 2 ) Comerica Bank Visa pre-loaded {$25.00} debit cards that have been charged {$2.00} fees per month until they were empty. The terms and conditions with the card are extremely confusing. They say that the fees will begin the 13 month after issuance of the card, but no date of issuance was provided with the card. The card expired XX/XX/17. Typically the fees begin after the expiration date. I do not understand how these fees are legal, but to start taking fees after 13 months from an unpublished date seems extremely wrong.
12/30/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TX
  • 78244
Web Servicemember
THE PURPOSE OF THIS COMPLAINT IS THE FOLLOW UP ON CASE NUMBER XXXX. THE COMPLAINT IS AGAINST COMERICA BANK. THE PERSON CONTACTED WAS XXXX AT ( XXXX ) XXXX XXXX. MESSAGES WERE LEFT ON XXXX XXXX 2015, XXXX XXXX 2015, XXXX XXXX 2015. THERE HAS BEEN NO REPLY TO DATE. THE INITIAL RESPONSE FROM THE RESPONDENT IS NOT SATISFACTORY. THE FIRST RESPONSE OF THE RESPONDENT IS NOT AVAILABLE. COMPLAINANT TRIED TO LOG ON TO CFPB ACCOUNT BUT THE SYSTEM DID NOT ALLOW ACCESS TO THE DOCUMENTS. CFPB WAS CONTACTED BY PHONE ON XXXX XXXX 2015.
12/08/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 60074
Web
So I signed up for this Direct Express Card to receive my benefits. But the method to login to my account presented problems. I did fix the login issues with the rep. But due to the old DE website, was unable to further login to check, update information. I'm trying to reach out to the SSA to change back to my old bank. I don't recommend that anyone received social security benefits use Direct Express due to frustration with getting online to view accounts and fees ridiculous. Local banks are better to use from my experience.
01/25/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • FL
  • 33710
Web Servicemember
My SS Retirement check is directly deposited in Direct Express the XXXX of the month. I received my deposit. A few hours later received an email from Direct Express stating my request to change my password was granted. I immediately called Direct Express stating I did not authorize this and why did they not try to verify request before granting it. They denied that they did this. My money was illegally transferred and all I could do is file a dispute and Direct Express never accepted responsibility for their lack of security.
06/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19133
Web
I use DIRECT EXPRESS debit Master Card to receive my SSA benefits. On XX/XX/XXXX I noticed a charge for {$120.00} was posted on my card acct. that I did not make. The amt. was posted on XXXX XXXX. On the XXXX, the card co. was notified, I cancelled the card in question and a new card was issued. I followed the fraud complaint protocol and info was faxed back to DE. My contention is I was issued a provisional credit for {$120.00}. on XX/XX/XXXX. ON XX/XX/XXXX it was reversed prior to any decision being made. I need my money.
04/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 306XX
Web
I RECEIVED A TEXT MESSAGE FROM DIRECT EXPRESS AT PHONE # XXXX STATING THAT MY PIN NUMBER HAD BEEN CHANGED. FIRST OF ALL I NEVER RECEIVED A CARD FROM THEM. I AM WAITING ON A STIMULUS PAYMENT JUST LIKE EVERYONE ELSE. I HAVE HAD CHECKS STOLEN FROM ME IN THE PAST OUT OF THE MAIL AND I AM CONCERNED THAT THIS IS AN INDICATION A DEBIT CARD HAS BEEN STOLEN. I TRIED TO CONTACT DIRECT EXPRESS REPEATEDLY OVER THE PHONE TO NO AVAIL. I AM HOMELESS AND NEED MY STIMULUS MONEY. MY STIMULUS MONEY SHOULD NOT GO TO ANYONE ELSE PLEASE HELP
09/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • AZ
  • 853XX
Web Servicemember
My social security comes to me by direct deposit into my Direct Express debit card. On two separate months now I have been charged by various online companies that I NEVER AUTHORIZED. I have lost over XXXX to this fraud. I have reported the fraud, however, Direct Express will NOT reissue my money not stop this from occuring. They claim these charges were authorized. I NOT ONCE have signed up for anything they authorized. I have filed my dispute but it goes unanswered. I need help. I am XXXX and loosing my income over this.
06/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • TX
  • XXXXX
Web
I got one offer from Comerica Bank. Access Checking Account with {$200.00} offer. Application # XXXX. I was told to the nearest bank branch and open the account with that offer. I did the same and successfully opened the bank account. Everything was all okay. As per the offer, I was suppose to have a direct deposit of {$750.00} 3 times within the 90 days to get this {$200.00} offer. I have already fulfilled those conditions but today I got the email that my application is cancelled and now I need to start all over again?
05/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 75241
Web
On XX/XX/2021, I logged into my direct express account to see that several 6 unauthorized transactions were made totaling XXXX dollars from Supplemental Social Security benefits for my minor. Direct Express took an hour and a half to get in touch where I was not given any guidance on how to resolve this issue and when I could expect any help in getting my money back. These are federal funds issued to those in need. It is absolutely ridiculous that phishing scams are allowed to happen with cards issued by the government.
07/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • MI
  • 48346
Web
Fraudulent charges and was immediately altered but charges keep coming and overdraft fees too! Over {$2800.00} in fraud charges allowed but account balance was only {$700.00} and didnt have funds available. Should have been alerted and stopped but I luckily noticed it the day it showed pending on account and called bank. I have a case number. About 3 direct deposits have been made to account and because of negative balance, can not access any money. Paychecks and social security arent available so XXXX dollars to spend
04/04/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • AZ
  • 852XX
Web
Comerica Bank USA has sent me a letter, that I owe them {$180.00}. 17. the letter is dated XX/XX/2021 I have never had a bank account or a credit card or a debit card or a loan from Comerica Bank They are threatening me to pay this amount, otherwise, they will report me to Collection Agency The so called Fraud Investigator is XXXX XXXX, telephone number is XXXX This is 100 % fraud, and I am not sure may be XXXX XXXX is also fraud, and hence I am not prepared to call her, and divulge my identity I request to please help
09/01/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • FL
  • 32606
Web
Social Security deposited funds into US Direct Express debit card account on XXXX/XXXX/2015 and the same day someone used a web access to perform a fraudulent " money transfer '' out of that account into another account. US Direct Express refuses to cooperate and tell us where our funds are, to whom they were transferred to and has locked us out of our account. We can not get any information to file a complaint with the local police, social security can not assist us and the debit card company is refusing to cooperate.
10/05/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NM
  • 88001
Web Servicemember
XXXX days ago my social security was started. XXXX direct, comerica bank is the company which social security uses to handle the pay cards. They never verified my address and sent the first card to a XXXX XXXXXXXX XXXX address i do not live at. We discovered the address discreppency they nulled the first card and expidited a card to me charging # XXXX. I recieved the card and tried to activate it. They required me to send copies of my id to them and was told a security code would be sent to me. This was never sent.
03/06/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • CA
  • 92201
Web
hi i been using a acct with direct express i get ssi benefits from Social Security comerica bank has something to do with them i also know comerica bank has been under investigation.i cant use my card i have over XXXX dollars in the acct i been trying to call customer service from 6am 2pm no one answers it gos to a recording in all my years of doing bussiness with a financial institution this has got to be wores this is absolutely total freaking garbage they need to be shut down they need to be gone have nice day ....
04/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92069
Web Older American
On XX/XX/2022 Some one hacked my XXXX account and made an unauthorized purchase with my Direct Express debit card ending XXXX in the amount of XXXX. On the XXXX of XXXX I opened a fraud claim with Direct Express # XXXX. After a 45 day investigation by Direct Express they decided to deny my fraud claim saying that the merchant ( XXXX ) provided them with proof that I approved that transaction. I requested a copy of that proof 3 times and have not yet received it. Nor will the merchant allow me access to that proof.
05/24/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 90043
Web Older American, Servicemember
I am still waiting on a reply from Comerica and have yet to get one an d I have waited at least 2 months for their final determination. Case number previously submitted - XXXX . It would be appreciated if you could find out why she has never contacted me again since I sent her to information that she requested including a copy of the check that was issued to me as a cashiers check! I guess they figured that I would forget and that I would not continue to pursue this. I want a final resolution and my money returned.
09/09/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92508
Web Older American
XX/XX/2019 a charge to XXXX XXXX for XXXX XX/XX/2019 a charge to XXXX XXXX for XXXX transactions 1 minute apart. Filed a claim and they have never responded. The wont answer the phones. XXXX even sent them a ref number and are aware of the problem. Cant get Direct express to answer phones. Tried calling from XXXX to XXXX XXXX and no answer. How can a company let to large transactions clear 1 minute apart. Other card companies flag this type of transaction. The complaint was filed the same days as the transactions.
08/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IL
  • 616XX
Web Servicemember
On XX/XX/2023 I noticed over 50 unauthorized transactions on my statement and they all were to XXXX and my debit card wasnt even linked to XXXX. The bank associated with mu account only issued a refund for {$110.00} and I was told that XXXX is trying to take that money too even though I have locked my bank account and i have contacted XXXX and they are ignoring me and my bank says that they are pretty much not going to give me my money back. My bank is Comerica bank direct express is the card linked to this bank
06/30/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 94102
Web Older American
On XX/XX/XXXX I discovered through checking my account balance a that a large sum of money ( to ) me was missing .after investigating I saw a total of over XXXX $ was taken without my knowledge or authorizorization on XX/XX/XXXX on XX/XX/XXXX.recieved a letter saying they could not confirm that fraud had occurred and closed my case I called to reopen my case with new information they said report it to local enforcement or do it myself directly with merchants. I Did just that and it still falls on direct express
01/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • OH
  • 45424
Web Older American, Servicemember
When calling number on back of my card to check balance, It seems the number XXXX has been hijacked and they try to sell you everything from car insurance to insurance for the elderly. If you don't push the buttons they ask you to they hang up. I contacted customer service who didn't believe me for one and didn't Bother to say " hold sir, let me check that number for you. Noooo! The super didn't know his job. I'm back where I started " no account info. I need help proving their number was hijack. Thank you
08/07/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 95350
Web
I receive social security benefits thru a pre paid card from social security from a card called direct express..well someone hacked my card for the whole amount of {$760.00} my rent, car note insurance and my food money..they made purchases in other countries.. Noe direct express have given me horrible customer service they told me that i will have to wait 90 days to get this resolved..i cant wait 90 days to investigate.. Direct express is not helping me at all..im in a financial hardship.. I need help please
05/30/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 143XX
Web
Direct express charged me {$27.00} for fees but can't explain what fees, also {$180.00} was taken out of my account without my knowledge or permission. They claimed that they did an investigation and denied me my money, I asked for an appeal they said I can't. I also asked what steps did they take in the investigation they couldn't tell me all they did was compile the information I gave them stapled the paper together and called it an investigation. What happened to pulling video from that day at the ATM?
03/28/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • MS
  • 39208
Web
A hackr ( XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX ) possibly them has been attacking by cybersercurity hacking to my phone on anything they can and will not let me put or continue with my creating an account without changing my information or just blocking the submit button.They are trying to steal my information location is XXXX.My number is ( XXXX ) XXXX XXXX XXXX XXXX, XXXX XXXX please contact me or send an agent they have been forwarding my calls and messages to thiersel es acting like me.tha k you
08/13/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 12144
Web
XX/XX/XXXX i made a purchase at XXXX XXXX in XXXX for XXXX which was authorized by me. then on XX/XX/12 with no explanation DIRECT XPRESS made a debit card adjustment in the sum of XXXX and this amount was deducted from my account again. i do not want my card cancelled. i would like the debit card adjustment returned to me. i spoke to the merchant and they did not have anything to do with this and direct xpress can not explain it. I DO NOT WANT MY CARD CANCELLED BUT RATHER THE DEBIT ADJUSTMENT REVERSED.
04/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • HI
  • XXXXX
Web
On XX/XX/2020 criminals XXXX and XXXX XXXXXX/XX/XXXXme andXX/XX/XXXX me and stole my car, computer, phone, wallet and etc. etc. The following day the two criminals went to a XXXX store with my wallet and used my us direct express card and withdrew the last {$240.00} out of my account. Police don't care to go arrest the criminals. I wrote a dispute to us direct express card services and they refuse to give me back my money. I want my {$240.00} plus {$.00} atm fees credit back to my account ending in XXXX.
11/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • WA
  • 98604
Web Servicemember
I am a XXXX veteran who served in the XXXX XXXX and I depend on US Direct Express to keep my money secure. They ended up locking my card and sending a new one to a place in XXXX XXXX XXXX XXXX, I've never been there, I live in XXXX XXXX XXXX. I had over {$1900.00} stolen from me and they have yet to put the funds back on the card. Usdirectexpress lies about saying they keep your account safe. I've even filed a police report with my local law enforcement. If you have a choice do not use US Direct Express
11/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 912XX
Web Older American
XX/XX/2022 two unauthorized ATM cash withdrawals were made by a young man who I hired to assist with some house cleaning work. XXXX XXXX left the hotel room to run errands and agreed to meet with me later that evening. XXXX @ XXXX XXXX ATM cash withdrawal of {$140.00} was made according to the statement, then XXXX @ XXXX XXXX {$700.00} was withdrawn ATM CASH along with a XXXX withdrawal fee. XXXX XXXX did not return to the hotel and the following day I discovered that my account balance was {$50.00}.
03/04/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • MI
  • 48327
Web
someone transferred money from our savings account into our checking account and then used our debit card at a XXXX XXXX in colorado {$770.00}. Comerica 's fraud department contacted us 1 hour after the fraudulent transaction occured to notify us. The fraud department submitted our claim for the money to be reimbursed to us. We had to take our computers to XXXX XXXX to get cleaned. We received a letter from Comerica where they state they are denying the reimbursement of the stolen money to our account.
11/28/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CA
  • 92647
Web
I have had a problem with the " Direct Express '' debit master card account! I had XXXX different deposits ( returned merchandise ) from the same merchant into my account on XXXX/XXXX/2016 neither transaction reflects in my account! I have contacted the customer service numerous times to no avail! They refuse to allow me to dispute or file a claim for the money they have received from the merchant, and not deposited into my account. I am seeking your help to get my money from this Direct Express bank.
02/04/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MS
  • 396XX
Web
On XX/XX/2020 my brother called and reported his card missing or stolen. He has not received the new card. He was told he would receive the card XX/XX/2020. When he checked his balance today money has been removed from his account. After we reported it missing and ordered a new card. He has now been on hold for over an hour and he can not talk to anyone. His money goes into the bank on the third of every month. Before we talk to anyone they will have taken all his money. He has a direct express card.
04/02/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • XXXXX
Web
XXXX XXXX is withholding consumers bank account and routing numbers for XXXX and XXXX persons receiving SSA. After even speaking to a Supervisor to try and get access to my account or change my direct deposit to another bank. They refused to provide that information to try and make it impossible to change my funds to a different and Legal institution. They have the worst customer service and are committing financial fruad. This company should be shut down and sued for it's illegal business practices.
10/19/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94070
Web
On XX/XX/2018 my employer made a real-time transfer through XXXX of {$600.00} into my personal checking account at XXXX XXXX. XXXX XXXX did not credit the deposit until the next day ( XX/XX/2018 ). It caused my account to be overdrawn and checks returned unpaid. They charged me {$72.00} in overdraft fees. Their response was that any deposits made after XXXX XXXX would not be honored until the next day ... .even cash. This is outrageous! The transfer is in REAL-TIME as if it were cash. This is fraud!
06/17/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 92284
Web Older American
I receive my social security pension funds through Direct Express debitcard. They deactivated my card about the XXXX of XXXX. They said thatthere was suspicious activity, however, I can not see anything suspicious on myon my XXXX statement. I have contacted them numerous times and havecomplied with their requests for proof of identification. After severaltries, they now say that they have not received my last fax. I haveconfirmation that have received my fax. andnow I must start over with new faxes
05/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WA
  • 993XX
Web Servicemember
I had fraudulent charges on my Direct Express debit card, i immediately call them and cancelled my card and they sent me paperwork to fill out. I received the paperwork XX/XX/2023 and filled it out and sent it back in XX/XX/XXXX via 2 day postal express and they received it XX/XX/2023. They denied it XX/XX/2023. I filed and submitted my police report number with the Sheriffs name and info included. I dont know how they investigate in 2 days on a XXXX and XXXX and deny that XXXX. They are frauds.
01/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 933XX
Web
I was robbed on XX/XX/30 took me seven days to get a live person on the phone I have my call log to them then I was told some documents were being sent and would take 3 to 5 days this was on the XXXX I get on the XXXX I fax it over I had until the XXXX to get them in. So I call this morning and they already closed my dispute I have done some investigation of my own and these people are on camera using my card and I dont get my money back. This direct Express card needs to be taken off the market.
12/04/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • MD
  • 21223
Web
on Saturday, XXXX XXXX, 2017, I visited a XXXX XXXX ATM machine in XXXX Maryland, where the funds did not disperse from the ATM. I 've called over 10 times to XXXX XXXX for assistance with submitting a claim. the company has hung up on me all 10 times. I went to the nearest XXXX XXXX bank to submit a claim, and was turned away as the claim has to initiate from the XXXX XXXX. these are government issued, protected funds and this company is not helping me recover what was taken from the atm machine
10/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 77084
Web Older American
On XX/XX/XXXX my Comerica account was caponized in the amount of {$890.00}. The individuals who scam me removed my money from Comerica to XXXX XXXX then over to bit coin. there were 4 transactions in the amount of {$50.00}, {$290.00}, {$490.00} {$50.00} totaling {$890.00}. Comerica bank closed one account and opened a new one and asked me to make police report I did and submitted it to the bank. Comerica refunded me {$890.00} and then took the hold {$890.00} back. Which but me into a hardship
10/01/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TX
  • 77086
Web
This morning around XXXX of XX/XX/2019 I withdrew XXXX $ from a gas station ( its maximum withdrawal amount ) and went to XXXX to withdrawal another XXXX for a total of XXXX at around XXXX XX/XX/2019 however it wouldn't go threw and now have a fraudulent suspension on my account I need to pay rent today and my phone bill and I've been on hold for as of XXXX with no answer. I've been doing this same thing for the last 7 months living down here in Texas and this is my only issue but its a big one.
11/20/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WV
  • 250XX
Web
I received a new debit card and was told once I registered and activated the card I would be able to use it.Upon calling customer service I was told I would have to go online to the mobile app.The money on my account is there for a transaction, but I keep getting a " card is declined '' and " high call volume '', and try again later.Today, I got a response saying my card was unable to make these kind of purchases ( getting groceries delivered ) when I did so before previously with no problems.
01/24/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 33179
Web Servicemember
My debit card was stolen while I was in the hospital and unauthorized charges were made. Direct Express by their own rules are to provide provisional funds to my account while an ongoing investigation. I called Monday and was told I was denied, there is no way Direct Express conducted a thorough investigation in only a few day 's. It's very clear, my card was stolen as indicated in the documents I submitted. This is one of the greatest problems with Direct Express, there is no accountability
07/31/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • PA
  • 15212
Web
Card ending in XXXX I never requested or activated reported it lost a year ago my SSI benefits were pending on this card for XX/XX/19 I was sent new card week ago XXXX asked to have my benefits direct deposited on that card I was denied just got it two days they would not close that lost or send my benefits to my new card want me to wait get new card after XX/XX/19 phone be off no food no personal items the direct express refused to do a card transfer to my new card keep lying on phone to me
03/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Late or other fees
  • WA
  • 98102
Web Servicemember
Surprise charge of {$13.00} per month for maintenance fee on XX/XX/2023 and XX/XX/2023. I realized it today, XX/XX/2023. I was never given a warning that my account would be charged the fee. Nothing on website describes what it is for. I have been banking with this institution for over 10 years. I called and the representative said that this was because my balance was under {$1000.00} and this threshold was information that I apparently was given when I opened my account over 10 years ago.
06/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • NY
  • 10456
Web
The IRS send me a stimulus check on XX/XX/2020 When i asked the credit card company for my last 4 numbers on my account DirectExpress is my card holder and they are very disrespectful because they have Social Security account. I have the letter from the President saying when my check was sent out. I want to know why they are so disrespectful to people on Social Security. I'm going to the attorney general next if nothing done in this matter of paramount importance. Thank you in this matter.
03/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 38122
Web
I had 4 fraudulent charges were made against my Direct Express debit card on XX/XX/2020, which i get my government benefits sent to each month. All four transaction were international orders placed against my card. I believe there has been a security breach. 1. ) XX/XX/2020 XXXX XXXX, XXXX {$3.00} International purchase fee 2. ) XX/XX/2020 XXXX XXXX, XXXX {$98.00} Cash purchase 3. ) XX/XX/2020 XXXX, XXXX {$.00} International purchase fee 4. ) XX/XX/2020 XXXX, XXXX {$46.00} Cash purchase
06/15/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 93722
Web
XXXX from Direct Express Debit XXXX XXXX ( XXXX XXXX XXXX XXXX, valid thur XX/XX/XXXX. ) send me a debit card. I call their customer service XXXX on XX/XX/XXXX, at XXXX, that I never apply for the card. All the customer service ask and repeated for my social security number only and then they hang up. I did a little research on the web that this is a fraud and now I do n't know what to do now that they had my social security number. The debit card as comerica bank on top right of the card.
03/25/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 76903
Web Older American, Servicemember
XX/XX/2019 a purchase at XXXX XXXX XXXX # XXXX in XXXX XXXX, Tx for {$67.00}. On XX/XX/2019 a purchase at XXXX XXXX # XXXX in XXXX XXXX, Tx for {$2.00}. Fraud report filed # XXXX. XXXX XXXX 's in XXXX XXXX, Tx. Informed that there is no XXXX XXXX in XXXX XXXX with the store number of # XXXX, # XXXX. Called the card company several times, but never transferred to the Fraud Division. XXXX XXXX XXXX XXXX XXXX number is XXXX (? ). Wrote a letter to the company, no response. Card replaced!
09/24/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NY
  • 10550
Web Older American
I AM A XXXX YEAR OLD SENIOR WHO HAVE BEEN CALLING DIRECT EXPRESS SOCAL SECURITY CARD HOLDER AND HAVE MADE SEVERAL ATTEMPTS AT LEAST 20, TO CLEAR UP XXXX DOLLARS IN CHARGES MADE IN XXXX XXXX AND I LIVE IN XXXX XXXX, NY I HAVE TRIED CALLING DIRECT EXPRESS NUMEROUS TIMES AND WHEN I DO GET THROUGH THEY KEEP ME ON HOLD FOR WELL OVER 2 HOURS AND THEN HANG UP ON ME. I NEED THEM TO PUT BACK MY MONEY IN MY ACCT BECAUSE I AM SENIOR AND I NEED TO PAY MY BILLS BECAUSE OF ME BEING ON A FIXED INCOME.
04/02/2017 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • VA
  • 23502
Web
My social security goes to direct express, this month when my money went in someone went into my account changed my pin number and transferred all my money out of my account, after doing research online this has happened to thousands of other people that have there social security go to direct express.Most say i will never see that money, others say it will take forever, everyone to a man said Direct Express was rude and acted like it was their fault, when in fact they have bad security.
02/17/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • XXXXX
Web
On XX/XX/XXXX I got a charge of a XXXX XXXX XXXX XXXX that was not authorized on my account usdirectexpress giving me the runaround saying they're not a bank and they can't really do anything I filled out the form they sense 180 days they haven't given me my provisional credit and they're lacking customer service skills I called 3 times just to be bounced around by different departments I filled out the form and I mailed it back to them still no provisional credit the bill was {$130.00}
11/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • IL
  • 60620
Web
I called to this XXXX XXXX XXXX and was on hold for two hours two and a half actually got eith some nasty XXXX lady on the phone that refused to verify my account. They did not allow me online access to my account or to order a replacement debit card. The lady after knowing I was on hold for three hours close to it she just transferred me right back to the same line i was just transferred to. Nasty horrible people if this isn't resolved in 7 business days I'm filing a lawsuit period.
11/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 308XX
Web Older American
Anew card was issued to someone from Direcr Express to another person, I did not request this, this person removed y money in the acct. and waited till my direct deposit was put on my acct on XXXX. They made 3 withdrawals from an atm, our card is now closed and theirs is too for fraud. Please help me solve this and try to recover our deposits. Im a XXXX mother with an XXXX XXXX. Please thank for your help ... we only receive XXXX a month, and need XXXX, with paying bills. Thank you
08/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 278XX
Web
We sold our house in the XXXX XXXX last week and moved to a home in XXXX where we want to use the proceeds of the XXXX area mortgage to pay off for a mortgage here in XXXX. The bank involved on the payoff mortgage for our present home mortgage has no offices XXXX area. Because of that they have stated that we must come in person to payoff this mortgage requiring a XXXX mile round trip. We want to pay off the mortgage without making this trip! Is this possible? The bank is Comerica.
03/21/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • PA
  • 19131
Web
XXXX XXXX - inquiry date XX/XX/2020 amount owed {$0.00} XXXX - inquiry date XXXX XXXX amount owed {$0.00} XXXX XXXX - inquiry date XXXX XXXX amount owed {$0.00} coaf inquiry date XX/XX/2020 amount owed {$0.00} XXXX XXXX inquiry date XX/XX/2020 amount owed {$0.00} i have no knowledge of these accounts before today i'm trying to build my credit and this debt and inquiries please block and remove these accounts from my report i reached out to the creditors and they refuse to help me.
08/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48306
Web
I contacted Comerica to dispute a XXXX charge on XX/XX/21. I was asked for additional information which I supplied in early XXXX. Comerica has not provided any additional, ongoing updates regarding the dispute, and in fact, another unauthorized charge came through from XXXX for {$620.00} on XX/XX/21. Why was my dispute not resolved, and why has a new, unauthorized charge been allowed to come through from XXXX I was told that they would no longer be allowed to charge my account??
11/22/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 131XX
Web Older American
there were XXXX charges against my card, totaling XXXX this happened in late XXXX all by the same person all from the same merchant {$5.00} and {$10.00} I submitted a claim the card company denied my claim I personnelly call many times XXXX or XXXX I spoke to XXXX different people on XXXX ocassion they stated that once a claim is denied that's it, no more talk, over there is no additional reviews allowed this is my XXXX direct deposXXXX account the card issurer is Direct Express
09/13/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • NC
  • 27203
Web Older American
My Social Security check was deposited with Direct XXXX express l have called many times and they tell me that they can not help with my account l have contacted Social Security and stopped any more checks going into Direct XXXX .l sent them a verification Benefit.letter with my new address..They are holding my XXXX.check.l am my own payee and can not understand why they will not send me a new express card..l am XXXX yr.old and l need my check.Hope you will be able to help me.
08/06/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95354
Web
in XXXX 2016 I reported my card stolen ... XXXX XXXX XXXX said and I quote., the banis the victim..XXXX was taken from my card, In store camera shows the people that took my money off my card at a XXXX XXXX in XXXX ca. and I was told oh well..im XXXX and that was my rent money..now I'm still XXXX, and I feel cheated..i was a victim of these people and no one was punished and I wasn't reimbursed..my dispute was denied 3 times when I was stole from and I feel that is wrong ...
04/12/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • IL
  • 60505
Web
My first time was on XX/XX/XXXX. Money was taken from a debit card. For XXXX at XXXX in XXXX, Il it was from my Direct Express Card then the next time, I had money come off my XXXX checking acct for XXXX. I believed my apartment has hidden camera because when trying to send emails I can't and the wall and floors tap is their anyway you can help me because this has happen several times I'm trying to move. Whoever is doing this to me is nearby. What do you suggest? Please help
09/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 750XX
Web
My younger sons email account was hacked by a person who has stalked and harassed me and my sons for the last three years. My sons email has been banned and he isn't able to use his account. Her name is XXXX XXXX XXXX and has hacked into all if our XXXX accounts using my direct express debit card. All of our passwords and debit card info is in my XXXX account. These unauthorized purchases have been made in the last 4 months. They were to XXXX XXXX, XXXX XXXX, and XXXX XXXX,.
01/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 90011
Web
on the XX/XX/XXXX I called social security which social security told me that direct Express has my payment since XX/XX/2019 I have yet to receive my card. Every time I call they can not verify my account not only that I sent in my identification twice and still have yet to receive my card I paid {$27.00} to have a extradited twice by XXXX is still haven't received my card my whole social security check is on this card and have not received my card please I need a solution
09/29/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WV
  • 253XX
Web Older American
Direct Express has not responded to me about my bank statements. I have called them 3 times, they can not even tell me if they have been mailed. Each time I call they ask me the same information over and over but do not give me any information. These bank statements are needed immediately for an application. They told me it would be 5 to 10 days each time, it has been over 15 days today since the first call and they will only mail them, they refuse to send by email or fax.
09/09/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • OR
  • 972XX
Web
I had my directexpress card stolen and reported it within XXXX hour and closed it. I made a police report that same day then found out were it was stolen. I went to the minimart and talked to the manager and watched the tape of some woman stilling it..I then made several calls to the bank to resolve the issue. XXXX month later I finally received there form and sent it back. Two weeks ago I received a letter from them stating that they could not confirm that fraud occurred.
01/29/2017 Yes
  • Prepaid card
  • Electronic Benefit Transfer / EBT card
  • Fees
  • NJ
  • 074XX
Web
I receive monthly stipend for being a XXXX via a debit card managed by eppicard, the card is issued by Coamerica Bank. I went to withdraw a payment that was just put onto the card and was told there would be a {$2.00} fee. I was told there is only one free withdrawal a month - even though multiple payments may be put onto the card each month, in place of the state sending out a check. When I questioned this, I was told the state of NJ was taking the fee - - made no sense.
08/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • XXXXX
Web Older American
US Direct Express closed complaint XXXX with no resolution. They sent an email claiming they could not contact me by phone. My son tried calling them twice and no response. When I called them and left them my phone number, they closed the complaint because my son filed the complaint for me. US Direct Express representatives may not know how to make international phone calls. Send any paperwork needed to make someone my representative dealing with US Direct Express.
07/05/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 94102
Web
Since XXXX XXXX, just when the pandemic was about to start, i have been trying to get direct expreess bank attencion, someone use my debit card use more than XXXX dlls, and direct exprees have been not listen to me, the just treat me as I do not exist, when i have talk to them, they say we will call u today, or next week, finaly promesa to review, and updated me in 10 days, is over a monthr during the pandemic i wait over 40 min over and over they always hang up on me.
12/19/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • TX
  • 77021
Web
Tuesday, XX/XX/2019, my Direct Express card was stolen. I immediately began contacting Direct Express but to no avail. Even today, XX/XX/2019, all I get is a robot on the phone numbers to Direct Express. The robot keeps asking for information that was on my card that was stolen and I do not have it. So, I can not move forward to have the card cancelled. My benefits are loaded onto my card at the first of each month, and I am trying to prevent further theft of my funds.
02/04/2016 Yes
  • Credit card
  • Other
  • TX
  • 758XX
Web
I WENT ON XX/XX/2016 TO THE ATM MACHINE IN XXXX TX AND I RECIEVE FROM SOCIAL SECURITY {$750.00} A MONTH THE ATM LET ME DO ONE TRANACTION ON MY CARD WHICH COST ME {$300.00} I TRIED TO DO ANOTHER TRANACTION ON MY CARD AND THE ATM DENIED THE TRANSACTION WHEN I GOT HOME I CHECKED MY CARD AGAIN ALL I HAD ON IT WAS {$150.00} LEFT ON MY CARD. WHEN IT SHOULD HAVE BEEN CLOSE TO {$300.00} LEFT OVER FOR A TOTAL OF {$450.00}. ALL I WANT IS THE REST OF MY MONEY FROM DIRECT EXPRESS.
07/24/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MN
  • 550XX
Web
My name is XXXX XXXX and I reported my check being stolen on identify theift and I told direct express about it and I explained to them that some one hacked my card I tryed showing them it was not me .I did not make the buys on my card. And denied me the refund to my account.and if you look back you'll see I never made these purches before I've never spent over XXXX to XXXX dollars over there places I've never gone to before.please help. Thank you sincerely XXXX XXXX
09/07/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OH
  • 45431
Web Servicemember
Direct Express is the most difficult place to reach someone for help. Their CS people give wrong or partial information and usurp cases and disputes. They do not explain nor care if you can actually reach them about what the problem is. They do sham denials on disputes consistently on many people including myself. Money is lost. Lives are affected. This bank is horrible and social security needs to warm revieptients of all problems associated with using this card.
03/16/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • NV
  • 89101
Web
I found direct express page on tablet on XXXX upted from XXXX about will my check come normal regust direct deposit from a check be charged stop card shows card to open log into account card mine but I never askedpaper check sent direct express I stimulus payment declined not ready not approved I receive XXXX so I think someone stopped card switch a check shows calendar call first week then XXXX and I'm not getting 2 stimulus I don't know what to do so trying this
10/26/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • NV
  • 89503
Web
On XXXX-2020 I cancelled my car insurance with XXXX of {$210.00} and XXXX-2020 they submitted the transactions without my consent. XXXX-20 I filled a dispute and received partial payment. I was received {$150.00} on XXXX-20. And was tolf that based on the information available to them my transaction has occurred. I disagree with that transaction amount because the product was not how it was represented. And I feel that It was false advertising and misinformed.
07/22/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 90001
Web
This alleged company ( XXXX XXXX ) state thati have a banking account with them although I don't I have no idea on where this bank is located at, I've sent in my ID, certified affidavit form, with a police report, and ftc identity report, I've reported this to my credit bureaus and yet its is going 3 months of a constant investigation every time its gets to the 30 day mark is just automatically re-investigate and take my credit score down please assist me.
05/21/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WI
  • 53223
Web
On XX/XX/2021 there were purchase made with my card that i didn't authorize. XXXX ( {$180.00} ) XXXX ( {$200.00} ) XXXX ( {$140.00} ) XXXX ( {$110.00} ) XXXX ( {$57.00} ) When i seen these purchases i immediately cancelled my card to get a new one. And called Direct Express to inform them of what happened. They told me the purchases was pending so i had to call back within 3days. Waited 3 days call back to file my complaint so they can start investigation.
09/25/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IL
  • XXXXX
Web
I received the found debit card in the mail a few months back and thought it was a XXXX debit card and it wasn't and I have been trying so hard to get my funds back because of income we are living payvcheck to pay check and right now I could be using whatever is on it to feed my family and animals and get the stuff we need right now that came out of my XXXX check and I ought to get it back and they refuse to give it back they are giving me trouble with it.
11/01/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • OK
  • XXXXX
Web
I have my social security benefits deposited onto the direct express debit card and today I did not have access to my funds. I have been calling the customer service number but have not been able to get to a live person for over 7 hours. I called the number to enroll for the card but they advised that they could not help me and that I needed to contact the customer service number. This is not professional and is unacceptable to not have access to my funds.
08/18/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 10453
Web Servicemember
Hi on XX/XX/XXXX I made an XXXX orXXXX filler purchase and then after I was lied to by the cashier I then had to pay out of my pocket cash I'm mortified that I continue to be lied to for no reason complaint number XXXX person who took my complaint if number I believe XXXX If they reverse the numbers that's what they do but I wouldn't waste time lieing.. My card ends with XXXX This is a XXXX XXXX XXXX from social security the bank there with is commerica
11/24/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92103
Web
I noticed a charge of {$240.00} that I did not recognize. I called Comerica and reported the fraud and they started an investigation. They called me back later and asked a few questions. They sent me a letter in the mail stating that these transactions were authorized by me. I called them to report it unauthorized!!! I have no history of reporting fraud and have been with this bank over ten years. I'm appalled that they will not protect me in this case.
07/28/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30121
Web
XX/XX/2018 This institution sent a new debit card to a unknown person at a unknown address alouing them there on pin. While canceling my card. My account was cleaned out before I knew anything. {$900.00} just gone. I could not pay bills buy food I was just doun. I got a card in the mail about a change of address 2 days later. Thin sent me a letter telling me ther investigation conclude that I was some how involved and I would not be reimbursed any money
09/23/2019 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • KY
  • 410XX
Web
US Direct Express is the most dysfunctional organization I've encountered. I have tried to make a money transfer twice. I have a confirmation number. After three weeks, the transfer has not been received but, the money was deducted from my account. Every time we tried to contact someone at US Direct Express the recording said they were too busy and to call back at a later date. That happened numerous times. We could never get through to a live person.
02/16/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • PA
  • 19006
Web
My entire wallet was stolen in XXXX 2015 and many of my credit cards were used. One of them was my child support credit card, XXXX, which they used {$550.00}. I have sent all the requested information, police report and they are saying the status is " fair hearing '' which means they can take as long as they want to resolve matter. I provided the company with all the requested information and there is no reason they should be holding my monies.
06/21/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 93306
Web
I received a Fraud Questionnaire i n the mail but I am having a hard time processing the claim because since my fraud claim I am having repeated trouble getting online to retrieve last transactions and getting into my account in order to obtain correct dates and info pertaining to the fraudulent use of my card. I've never had any issues like this before the fraudulent charges on XX/XX/XXXX {$340.00}, {$10.00}. And on the XX/XX/XXXX for {$.00}.
10/20/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • CA
  • 92860
Web
Money was STOLEN from my account and my dispute was denied. I was told to find and go after the thief myself. Who is now an EX XXXX employee. My card was input manually 9 times total, all separate transactions, in the time span of 2 hours, for a total of {$1100.00} stolen. My card was ran until declined because they withdrew ALL of my funds. Now Direct Express/Comerica refuse to do the lawful thing and their suggestion is to contact the THIEF?
04/17/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • XXXXX
Web
on XX/XX/XXXX my purse was stolen which included direct express card. i contacted direct express and they told me i need to submit an id to receive my card. i did not have an id bc my purse was stolen. i since then aquired all identifying markers i.e birth certificate, divers license and social security card. i submitted all to them. and they refuse to issue me a new card. their excuse is the name on my birth certificate does not match my dl.
06/19/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • GA
  • 304XX
Web Older American
I am XXXX veteran on XXXX XXXX a transfer was made from my account ; in the amount of {$1200.00} from my direct express account without my authorization, I have sent several letters and all requested information, regarding the dispute ; was told today, they closed the investigation ; without discovering what happened to my money. Please help me recover my money. I have tried repeatedly to get answers from direct express, without any response!
10/07/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • FL
  • 33068
Web
Comerica banks direct Express card for ssi benefits is impossible to get ahold of a lice person for the last 3 days I cant. I been on hold over 2 hrs just to be hung up on eventually after no help. I've tried every Avenue through the service. Its saying my pin is lost and my card # invalid, all false. I can not use my card it's not working I cant see a balance, nothing, ssi says it's the cards fault. My rent is due. I'm gon na be homeless.
01/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CT
  • 068XX
Web
Someone opened an account in my name and address with Comerica Bank. I received XXXX statements with a XXXX balance. Knowing I had not tried to open any bank accounts I thought it was a mistake but when I received a second statement still with a XXXX balance, I called Comerica and the rep, XXXX, told me it was opened on XX/XX/22 and closed on XX/XX/22 after they discovered it was a fraud attempt. They suggested I report the fraud incident.
10/03/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem accessing account
  • WV
  • 256XX
Web
I get my child support from XXXX on a Direct Express card. This month I can't access anything. They say my card is invalid. I try to use my Social # and they say it's invalid. No one will answer the phone. I've tried numerous times, for more than 45 min., no one answers. I called Social Security and they say I have to talk to Direct Express. I've called every affiliated company and they all say contact Direct Express. Please help me.
04/16/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • MI
  • 48310
Web
I contacted XXXX and asked them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specially they provide proof of alleged original application bearing my signature and they have not been able to provide such proof. This is a violation of the Fair Credit Reporting Act and the disputed items may not appear on my credit report if it cant be supported by evidence or proof.
01/24/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MI
  • 49445
Web
Comerica bank is close to making my excellent credit rating damaged by mis applying my early house payment to the principle only. The entire amount was applied to principle which then showed a no payment. This was in XXXX Of 2015. They said they fixed it but they still show me behind one month. Every month I talk to a supervisor and nothing is being fixed. Please help. I have always paid about 10 days early. I do n't know what to do next.
11/19/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • IL
  • 60623
Web
I called today after finally receiving a late replacement card to find I was charged XXXX for a card replacement fee I was never told I was being charged. The agent calling was nasty and rude as XXXX yelling at me and telling me what someone else allegedly told me in a conversation she was not privy to. I was told by direct express corporate office XXXX they were waiving the XXXXXXXX XXXX fee now they went back and charged me again.
09/20/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • SC
  • 29210
Web
On XX/XX/XXXX I was suppose to receive my ssi check. I did not. I called social security and direct express. It's now 19 days later and I still have not receive my money. Direct had the wrong address and phone number in the system and I have been calling every 3 to 5 days. Lately I have been calling everyday. For some reason they keep sending my money back. I have missed several doctors appointments and can not pay my bills and eat.
11/12/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NM
  • XXXXX
Web
I am not able to get into my online account for Direct Express. When I call the number on the back of my card I am asked to enter my PIN number. I don't enter my PIN number i am hung up on. I can only hear XXXX transactions on the phone. I have to wait on hold for XXXX to XXXX mins to speak with someone. My card does not work at the gas pump. I get charged for purchases I did not receive. I am not refunded and I can't get any help.
10/03/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • AL
  • 35215
Web
I tried to charge a bill using my direct Express card and it wouldn't go through, so I went to my direct Express account and it said that my card is under fraud suspension, and everytime I call the direct Express 1-800 number and type in my card info and my social it says they don't have info about my card. I've been trying to talk to a representative for XXXX days literally and I yet to get hold of someone ... this is ridiculous.
10/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 17110
Web Servicemember
I have not received my provisionary credit for a dispute that I filed on XX/XX/XXXX I sent in my dispute form by mail I was never given a provisionary credit under Federal Regulation e I was not also accommodated provisionally under the Americans with Disabilities Act I've also spoken with several supervisors and they all have made up lies and hung up on me and created tickets which is a violation of the corporate Espionage Act
07/25/2017 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • TX
  • 78731
Web
I opened a small business in 2014 with a term loan and a line of credit from Comerica Bank. We signed a term sheet that did not disclose any prepayment penalty and it was not discussed with us. The final term loan contract included a clause about a large prepayment penalty that was difficult to understand. We are now trying to refinance the loan and are being told we owe a {$6100.00} prepayment penalty on a {$150000.00} balance.
04/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OR
  • 97420
Web
My identity was stolen. And Direct Express has let people take my card. They call and pretend they are me and change address, phone number and email, I check and see the replacement fee and expedited fee and call immediately, then I get charged the same. Its happened over 10 times and I have requested numerous times for the fees to be reversed because they allowed it to happen. I want stolen money back to. I only receive SSI
10/03/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MO
  • 63129
Web
I receive my SSDI benefits on a ComericA Bank card. For three days I have been trying unsuccessfully log into my account but can not and the password recovery option is unavailable. I am trying to close account to stop fraudulent charges but when I call customer service at XXXX to cancel and get a new card the automated message says because of call volume they can not take my call. I now have NO way to contact this company!
09/11/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • MA
  • 02118
Web
I have a direct express account where my ssi an ssdi goes in. I tried to contact them for a week and they keep hanging up on me. I also tried to call and text the two companies that charged me and no response I feel its a fraud company and I dont want them to hit my account again. The amounts are {$82.00}, {$34.00}, {$72.00} and it was taking out on the XXXX on the XXXX of XXXX XXXX and the companies name is XXXX and XXXX.
09/30/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IL
  • 62002
Web Servicemember
I try to take money out of the ATM and it says please contact your finacial institution. When I call the XXXX it says " We are currently experiencing high call volumes, please call again later '' and hangs up on me! They promise " 24/7 '' customer support. I am a XXXXXXXX XXXX service conected XXXX veteran who can not pay his bills. I don't care if you tell me I have to be on hold for a hours just don't hang up on me!
10/01/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 75126
Web
on XX/XX/2019 I was charged XXXX for a service I no longer have with XXXX. I tried calling direct express to dispute the charge but it would not let me. I was unable to speak to anyone. I called over 20 times and it kept giving me the same response it could not help me. I deactivated the account with company over a month ago and they are still taking my money. and I want it stopped and I want my money back in my account.
10/29/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WI
  • 535XX
Web
On XX/XX/XXXX my account was hit with multiple transactions due to my debit card being stolen. XX/XX/XXXX i was credited back these transactions. XX/XX/XXXX the bank took back the money from my claim and then proceeded to charge 6 OD fees despite it was the banks doing. Its been 4 months since and im missing well over 800 . The transactions in question ill provide a sceen shot as well as the police report upon request
05/04/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Problem adding money
  • AR
  • 72206
Web Older American
I receive monthly XXXX payments via Direct Express and I pay my bills by transferring funds from Direct Express to my XXXX because some of my debtors require banking routing and account numbers for payments. When Direct Express denies the transfer, I can NEVER contact them to rectify the situation, which causes problems for me. They are never available for calls, I always get a " Try again later '' automated response.
09/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • TX
  • 787XX
Web
Bank closed my account in 2020 and continually sends emails saying " Your Comerica Web Banking account for User ID XXXX has been disabled. Please visit https : //www.comerica.comXXXX to reactivate your account or contact us at XXXX for assistance. '' I have called multiple times asking them to fix this IT bug and nobody has fixed it. The company is harrassing me and I do not even have an account with them for 2 years.
08/15/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • XXXXX
Web Older American
On XX/XX/XXXX an amount of $XXXX was sent to my Direct Express debit card. On XX/XX/XXXX an amount of $XXXX was used and on XX/XX/XXXX I checked my balance and my balance was only $XXXX. I have been trying to make contact via telephone to have the relevant state agency to cancel and replace my card immediately but have been placed on hold and subsequently disconnected. Looking forward for your kind assistance.
08/09/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OH
  • 456XX
Web
I was in a locked down XXXX XXXX from XX/XX/XXXX to XX/XX/2022. I have proof of this and IT WAS SENT to Direct Express. Between those dates my card was completely drained of all money. I have proven beyond any doubt that I could not have made any purchases nor did I give anyone permission to do so. They still haven't refunded my money. I have been left XXXX due to this issue. I am considering seeking an attorney.
11/09/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 95531
Web
XX/XX/2022 I found out us direct express card blocked my card from being used for legitimate purchases. They are telling me I have to call each time to use my card online and wait on hold over an hour so they can " temporarily authorize '' my card and I have a XXXX hour wait after they do so. This is financial abuse because I am an adult on SSI who knows how to manage my own money. I never had a payee in my life!
10/06/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • UT
  • 84067
Web
There were 5 purchases that show up on my statement that i did not approve. I called US DIRECT EXPRESS over ten times before i was able to get threw. i was on hold for 45 minutes, talk to a customer service agent for 5 minutes, then was told to hold while he transferred me to the dispute department. I was on hold for 2 hours before i finally gave up. Worse company every. I dont know why ssa would use this company
10/23/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MO
  • XXXXX
Web Older American
I have been lied to several times about why my acct has a {$0.00} balance again, they gave the fees back to me, ( {$88.00} ) then took it back away from me 3 days later, when i called several times to ask why, they tell me that XXXX took it back out of my acct, i called XXXX more than once & they tell me they cant & dont do that,,, i want to know who is lying to me??? is this legal to treat elderly this way????
12/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • 33311
Web
I've been dealing with Direct Express/ Comerica Bank for my government benefits. I never had any issues until they decided to send me a new card for whatever reason and now I cant access a live person to set up my pin or access my money to pay bills. The amount is showing that's its there on the card but I can't set it up with a pin I cant get access to it. I need help to pay my bills. No one answers the phone.
09/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 10038
Web Older American
On XX/XX/2021 I opened an account with Direct Express Bank ( located in XXXX XXXX ) by depositing two checks in a total amount of approximately {$2.00}, XXXX. I called the bank 's customer service number ( XXXX ) XXXX and spoke with XXXX, a customer service representative. XXXX stated that my balance is {$0.00} and that my account would not be credited until XXXX. I don't understand why I can't access my money.
03/20/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MI
  • 48322
Web Older American
This month the HOA fees were not deducted causing me to have to pay fees and charges. Comerica Bank says that the HOA never took the ACH this month. The HOA says they attempted and funds were not there. I don't know who to believe, I have never been late with ANY of my Fees or Mortgage The HOA is XXXX XXXX Attention XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Michigan I was sent a delinquency notice
11/08/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • XXXXX
Web Older American
I have tried to get access to my social security money in my Direct Express account for XXXX year now. Given the runaround. A passport, Social Security card, and XXXX other XXXX IDs have been provided. They are all valid but they reject every ID but when asked why they are rejected they say, " I dont know ''.. I need them to allow me access to my money ASAP. I am about to become XXXX and do not have money..
04/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MI
  • 48124
Web
Last week there was approximately {$140.00} withdrawn by ACH. I contacted the bank as this was not authorized. I did not sign up or give anyone my account information. I was told this also occurred two times prior. This is FRAUD. The bank refunded one of three fraudulent withdrawals and refuses to refund approximately {$300.00} they allowed to be removed without any signed consent or any authorization by me.
04/20/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 480XX
Web
on XXXX XXXX the XXXX i spoke to an supervisor XXXX and she finally agreed and apologized that oh you are right we never mailed you these three cards ending XXXX XXXX and XXXX i told her no one would even admit that i had XXXX and saw it on statement. i ask her to open my other 4 accounts and she refused saying i could only have one account open at a time. i said could you send that in writing. she said no.
07/15/2020 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • TX
  • 780XX
Web Servicemember
Comerica bank forced me to sign a forebearance letter even though all payments were current. Comerica announced they wanted to drop my loan and I needed to find another bank. After signing forebearance no bank would talk to me. They took my XXXX dollar commercial property. Now they refuse to give me info on my home mortgage Acct #, Payoff, why no statements? They refuse to talk to me. This cant be legal
07/24/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • TX
  • 77075
Web
comerica bank charged abusive fees despite I have direct deposit with them, not only charge the XXXX overdraft but also a XXXX per day you have insufficient funds, plus charged an extra returned tem fee which dont know where it came from a total of XXXX only in fees because of three monthly charges and insufficient funds, what abusive practice of working people like me that live on day by day Budget. : - (
06/20/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 95835
Web
I was incarcerated my home was burglarized my purse containing phone wallet direct express. Social security benefits card were taken and my check for XXXX was. Spent after submitting. My booking release paperwork police report and statement of charges I was denied. The money reimbursed to my benefits. I was incarcerated from XXXX XXXX my whole may benefits were spent my fraudulent charges case was denied
09/12/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NC
  • 28734
Web Older American, Servicemember
My card was stolen on XX/XX/XXXX and they refuse to reimburse me for charges on my card .it was canceled on XX/XX/XXXX they refuse to reimburse me for the charges on XX/XX/XXXX thru XX/XX/XXXX the person was caught with my card and I sent them a police report but they said my time had lapt for reporting it..I had no way of reporting the incident because I was incarcerated from XX/XX/XXXX untill XX/XX/XXXX
08/23/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WV
  • 258XX
Web Servicemember
I closed my account due to stolen card. They told me it was denied me because i make withdrawals at this location. It is the only location near my home. They also stated yhat the withdrawal amount was XXXX at a time where there is a listed withdrawel of XXXX and another for XXXX. This is not acceptable. They alsi saisXXXX did not change my pin on ti.e hkw could i when i did not know till my money was gone
08/22/2019 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • CA
  • 94555
Web
Recently I paid off Comerica Bank line of credit. I have been requesting the lender to provide me complete itemized payoff calculation because I find I overpaid but lender is not responding at all. I have sent a written letter to comerica ; reached out to their quality assurance team over multiple phone calls still no luck. I have attached a pdf file that describes all gory details related to my dispute.
06/23/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OR
  • 97756
Web Servicemember
On XX/XX/2023 I noticed suspicious activity on my XXXX XXXX account which has my XXXX veterans benefits. I had to close the card and ask for a new one, which they are charging {$4.00} for. My account was compromised by thieves and now this company that controls my card, are stealing from me. Any charge applied to a XXXX veteran who has his account stolen from is sickening. Thank you XXXX XXXX XXXX XXXX
11/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MO
  • 636XX
Web
They have frozen my card like it dont exist! I have called 9 times today in total of 6 hours on hold waiting to talk to someone! 2 months ago my account was doubled charge every time I used it and they never reimbursed or mailed me anything to dispute these charges, This should not be allowed to happen to anyone. I got new card because when I had this issue that was their suggestion to fix my charges
04/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 11205
Web
I ordered items from XXXX on XX/XX/XXXX XXXX {$120.00}. I have a Direct Express text alert setup on my phone. The charges on XX/XX/XXXX kept popping up individually for things I ordered on that day. Then today XX/XX/XXXX another {$120.00} was charged to my card XXXX same thing ) I have been double charged. Also I have unauthorized charges from XXXX totaling up to {$39.00}. I was only refunded {$19.00}.
01/17/2017 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • RI
  • 02895
Web
I had a federal XXXX mthly check deposited. then it was fraudulently taken out in XXXX florida on the XX/XX/2017 around XXXX eastern to XXXX eastern time now direct express will not give me my provisional money or answers as to why their customer service is terrible and lack of fax number for expedited letters and lack of communication i am out my monthly check and am being evicted out of my residence.
03/29/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • PA
  • 184XX
Web
I have had some fraudulent issues on my direct express card. I have filed disputes and they claim no error am has occurred. For orders returned and not refunded they still claim no error has occurred. They have claimed I did n't send paper work. But a dispute rep has read off what I put on the the dispute forms. They are refusing helping me get my money back. It is n't a few dollars. This is over XXXX
07/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 44691
Web
I had a transaction on XXXX for XXXX for {$270.00}. It was pending and they deducted from my account. I had canceled my order. XXXX gave me authorization code. XXXX. The transaction disappeared but the money wasn't put back on my card. I've been trying for 8 days to reach direct express to resolve this issue. No matter what time I've called not able to talk to anyone. Not sure what I'm suppose to do.
07/22/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • FL
  • 333XX
Web
My original mortgage was taken out in XX/XX/XXXX, and my former financial advisor " XXXX XXXX XXXX '' refinanced it XX/XX/XXXX in his home town of XXXX & proceeded to do XXXX refinance ) my mortgage 6-7 more times by using the " MERS '' system & " HECM '' I have been a resident XXXX since XX/XX/XXXX.He took my condo out of homestead status & lited it as an investment loan/property by forging my name
09/21/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • AZ
  • 85392
Web Older American, Servicemember
Direct Express said they did an investigation. They did not, I did not order from these XXXX XXXX XXXX. did not get any pills. I had XXXX, I did not need that computer co. They are the card that XXXX sent me for payments, so I never thought charges could be put on it. They also put on false payments from the XXXX. Which hurt me when I applied for food stamps. XXXX XXXX ( XXXX ) XXXX XXXX Thank you
05/28/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73127
Web
On XXXX {$200.00} & on XXXX {$200.00} & XXXX {$200.00} were taken from my ssi direct express card at XXXX XXXX on XXXX in XXXX, ok.at atm. On XXXX {$120.00} was also taken off card at atm at XXXX XXXX XXXX. I had my card stolen out wallet in backpack with lil notebook with pin # s & passwords. I filed a police report & dispute claim & they said it was denied & won't refund my money that was stolen
07/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 142XX
Web
I have direct express which my XXXX is deposited, The government says they deposited my stimulus but direct express never made those funds available. They have lost money by not transferring it to the next month statement. I have called them several times and have gotten no were they have hung up on me or made me wait on the phone for almost 2 hr only to hang up on me again. They are fraudulent-
10/17/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • CA
  • 95901
Web
My name is XXXX XXXX, my uncle passed away in XX/XX/XXXX and my uncle had a banking account in Comerica Bank and someone did payments and withdrawals were still being made at ATMs even AFTER his death. That caught my attention and at the same time I was concerned because my uncle was no longer alive to make transactions.I went to the bank to talking with the manager but, he didnt want help me.
05/16/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • KS
  • 662XX
Web
My mom and I have spent over 20 hours this week on hold to activate her card and we keep getting disconnected. All her bills are late and getting late fees along with the fact she is XXXX, this Direct Express company Ive ever tried to contact in all my life. We need help ASAP. No answer for over 20 hours of being on hold and stuck with no way to access her money. My email is XXXX XXXX
08/31/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IN
  • 469XX
Web
In XXXX I called direct express concerning charges that I wasnt familiar with. They credited my account my account XXXX a some dollars. Then took it back out. Then on XX/XX/XXXX they took {$470.00} out for both XXXX and for an account Id never heard of and never agreed to. And so they paid them twice and wont even listen to me.so Im outthatmoney twice. And I cant afford this on what I get.
12/27/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 95670
Web
XX/XX/2020 at XXXX XXXX PST, Twice I tried to speak to a rep at XXXX for statement requests that I also emailed about earlier this month for beneficiary to get housing application completed. When I chose option 4 response : " max # attempt '' and phone hung up. Please see email attached from XX/XX/2020 in which XXXX XXXX explains I need to call them at above number to request statements.
10/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • XXXXX
Web
Trying to activate a new card but when I call the number on the card and puts me on hold and ask to wait for the next worker. I have call on XX/XX/20 from XXXX to XXXX, XX/XX/20 at XXXX to XXXX and called on XX/XX/20 at XXXX to XXXX and I have not gon na a single person. There is no other way to activate the card and so im stuck at what to do cause now my money won't have anywhere to go.
07/30/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30314
Web Servicemember
I have unauthorized transactions that was continously made on my account that I was not aware of. XXXX XXXX XXXX said I need to contact the merchant but I don't no the first thing to do to reach out to the merchant. you have to have the person that committed the fraud on my account information. to get any kind of info from the merchant. all i have is my card number and that isn't enough.
06/21/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • GA
  • 31904
Web Older American
My name XXXX dob XX/XX/XXXX had XXXX scam out of my account with Direct Express, I called and reported it within minutes of discovery, on XX/XX/XXXX.filled Out and returned paper work still no return of funds will be 4 weeks in 2 days, please help Me before I go broke.My Social security is put in this account, Direct Express has not meet Expectations.Thanks for any help. XXXX XX/XX/XXXX
07/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • IN
  • 464XX
Web Older American
I have not received my social security money. I went on the SSA web site and according to them it was paid on XX/XX/2023 but direct express doesn't show this. I have a support ticket in Direct Express : Ticket # XXXX They are giving me the run around. Have been doing everything through e-mail. They told me to talk to SSA, then they said to call them, then they want more information.
03/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 18704
Web Older American
Someone made a purchase in the amount of {$330.00} in a South Carolina XXXX and I live in Pennsylvania. They pick up the order with a different name. I have never been in South Carolina and do not know anyone there. They gave me a provisional credit in XX/XX/XXXX and then deduct it from my account XX/XX/XXXX XXXX XXXX said they found no error. I lost almost half of my Social Security.
04/27/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • MS
  • 39211
Web
I was scammed by someone in Florida when I stay in Mississippi on XXXX XXXX ,2017. The y took {$730.00} off my card and I have not received the money yet and it 's XXXX XXXX ,2017. Ini tially they told me it would tak e 30 to 45 days to dispute this matter and today they tell me it will 45 to 90 days. They are giving me the run around and not being truthful!! I need help
05/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CO
  • 80917
Web
On XXXX XXXX I attempted to transfer {$630.00} from my card with Direct Express to my mother 's account. At first the transaction was pending, then after four days it showed as paid only it never got to my mother 's account. When I called in about it I was told the payment was returned but wasn't given ay code or reason why. Y mother 's bank never received the payment to refuse it
10/11/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IN
  • 473XX
Web Older American, Servicemember
My son passed away in XXXX of 2021. He had an account with Direct Express for his social security XXXX. Im his mother and submitted all the legal paperwork to receive his balance. They reached out to me in XXXX and gave me a ticket number. Ive called several times and emailed with no resolution. I get a email that says someone will be assigned to me but they never follow through.
03/28/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Wrong amount charged or received
  • AK
  • 99507
Web
I am social security number XXXX receiving social security XXXX benefits under the United States of America social security administration since XX/XX/XXXX. The purpose of this complaint is report theft by Direct Express Payment Processing Services with advertising address of XXXX XXXX XXXX XXXX XXXX Texas XXXX in the months of XXXX to XXXX of year XXXX ( estimated {$1500.00} ).
10/16/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • WV
  • 252XX
Web Servicemember
Mastercard sites will not find an atm location on their XXXX different sites! this is fraud to get you to pay fees! also spent 20 minutes on the phone ; it finally said hold on for a person. Then said they hade a high volume call back later and hung up on me again ; tried 3-4 times! These are the XXXX sites try them ... ... ... ..the last one is SS web site, too! XXXX XXXX XXXX
02/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NJ
  • 08330
Web Older American, Servicemember
Agent named XXXX called me XXXX XXXX today after XXXX hour wait!!!!! He shut off my card to be dirty. LOCKED ME OUT OF MY ACCOUNT! This is regards to current complaint for XXXX $ charge. THIS IS APPAULING! I WONT BE TREATED BY A XXXX OVER HERE IN TEXAS FROM XXXX!!!! DIRECT EXPRESS CALLED ME PER CONSUMER PROTECTION AGENCY WHO WAS ALSO ABUSIVE ALSO!!!! UNLOCK MY ACCOUNT!!!!!! NOW.
02/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33756
Web
XX/XX/2020 i told social security i wanted to get my benefits on the directexpress card they signed me up from the office now directexpress say they sent it out XX/XX/2020 Its now XX/XX/2020 still no card i been calling the XXXX number for a weeks now back to back all day long i need my money for me & my lil XXXX lose our home and be on the streets my email address is XXXX XXXX
04/03/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33319
Web Servicemember
My XXXX CARD WHICH I GET MY SOCIAL SECURITY CHECKS DEPOSIT WAS HACKED AND CHARGE WITH XXXX XXXX WHICH IS BASED IN XXXX, I REPORTED IT TO XXXX CUSTOMER SERVICE AND GOT THE COLD SHOULDER, WHICH {$760.00} WAS HACKED FROM MY ACCOUNT.I EXPLAINED THE URGENCY I HAD TO PAY MY RENT AND IT WAS A COMPLETE BLOWING UP MY NOSE KIND OF FEELING, ANY ASSISTANCE I CAN GET WILL BE APPRECIATED.
08/05/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 765XX
Web
On XX/XX/XXXX I did two money orders and the lady said it didn't go through so she told me to swipe again and it went through so on XX/XX/XXXX I got charged again for the same amount of the money orders and I've been trying to dispute these last two transactions from the XX/XX/XXXX and I keep getting hung up on or put on hold no one will answer why they took my money twice!!!
07/21/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 45231
Web
I tried to obtain cash from atm on XX/XX/XXXX machine did n't dispense cash put in pin amount requested next thing machine said out of order checked account and it had processes the transaction and removed XXXX from account 18days later nothing has happened filled out dispute foorm and mailed it back same day I received it they say they have n't received it yet 8 days later?
11/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MO
  • 656XX
Web Older American
I. Used a atm on XXXX XXXX mo on XX/XX/2020. I was charged for the amount of XXXX dollars. My money was put back in the machine and my debit card locked in machine. I did. Not get the money. but it came out of my account I have tried calling my debit card to dispute the charge yo the dispute department I finally went ahead and. Cancel the card and was issued a new on today.
02/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 90744
Web
Around XX/XX/2021 I have submitted some transactions that were unauthorized by me. After receiving credit and after direct express findings being unauthorized transaction and approved my claim and receiving a letter to confirmed credit was final and approved. Direct express took the credit that was approved without any explanations. And after being finished and approved...
12/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 08618
Web
I made 2 purchases on my Direct Express account on XX/XX/2020 & never received the merchandise. Three weeks ago I mailed in the dispute forms & was told 3 days ago they were received but no action was taken. I've been calling Direct Express for 3 days & have been put on 1.5 hour hold times. This is exceptionally frustrating that Direct Express is operating in this manner.
01/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NY
  • 10467
Web
Called for a replacement card, old card lock wasn't able to use it.called customer service which is Direct Express for a replacement on XXXX XXXX, their not answering the phone same recording comes on no help.Meanwhile rent an bills aren't. Recording says card is in the mail I haven't received it yet. Please help me I've done everything I thought would work but it hasnt.
04/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 75208
Web
I need to activate my debit card, tried to do it by the automatic phone call and was not possible because I dont have Social security number. Then I request to speak with an agent to activate the card and after 4 transer adn more than 1 hour on that the robot said the expected waiting time is more than 1 hour 15 minutes. I dont that time to waste activating my card.
09/20/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CA
  • 95825
Web
Report fraud of {$10000.00} along with proof of XXXX and XXXX on dates fraud was committed only to receive half a provisional credit for XXXX on XXXX but when request made to dispute other {$5400.00} for the other half told provisional credit reversal would be made on XX/XX/2022 and case was lost even though I have sent proof I couldn't have been retriever of funds
07/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 770XX
Web Servicemember
. YOUR COMPLAINT In accordance with the Fair Credit Reporting act XXXX account # XXXX / XXXX COMERICA BANK. Also, XXXX account # XXXX / XXXX Has violated my rights. 15 U.S.C 1681 Section 602 A. States I have the right to privacy. 15 U S.C 1681 Section 604 A Section 2 : it also state consumer reporting agency can not furnish a account without my written instructions
02/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 33177
Web Servicemember
XXXX some odd dollars was taken from my account and they denied my dispute my veteran benefits were compromised and they didn't want to do a thing about it I've had 5 funerals since the incident so I have had time to report until now. I'm infuriated the I vestigayion results they said my statements were inconsistent I filed a police report before I even called them
11/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NY
  • 11205
Web
On XXXX XXXX 2021 at XXXXXXXX XXXX I paid XXXX XXXX {$150.00} on account ending in XXXX. Direct Express has no record of me paying this bill. I have a confirmation number from XXXX XXXX -- XXXX. A confirmation number means Payment Confirmation means a transaction document that can be part of a receipt, which shows a payment was issued or proof, evidence, approval.
10/27/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 169XX
Web Servicemember
SR # XXXX complaint against XXXX followed by Multiple charges with XXXX company states us treasury closed the card due to fraud alert customer can not get XXXX us live support difficult to resolve with language barrier direct Express forced beneficiary to purchase new card new xard comes with minimal balance does not have details of XXXX us dollars XXXX dispute
04/13/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TX
  • 797XX
Web Servicemember
Social security benefits are transferred to directexpress card. Direct express say they dont have my funds. However when I check by using my as number they have the funds. My card they sent me is a XXXX balance. So I'm having problem finding out who has the money. I have bills. I'm XXXX cant work. I don't have anymore money to get medicine or pay my doctor.
03/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • KS
  • 66044
Web
Direct express has locked my card for no reason and they won't unlock my card they are keeping my SSI benefits I need to pay my bills. They won't tell me why they locked my card. They asked me to email them my kansas i.d I did that now they are asking me to send a picture of my social security card and my birth certificate. This is ridiculous. I want my money
02/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 243XX
Web
On the day I received my Social security XXXX check I had a negative balance due to fraudulent charges with Comerica bank/direct express. I immediately filed disputes for over {$1200.00} dollars. After almost three weeks nothing is resolved and I have not even received a provisional credit which is my legal right to receive in 10 days from the date of dispute
09/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • MI
  • 48348
Web
I received a statement if account from Comerica Bank. And then I received a set of checks attached to the account. I did not request a checking account from Comerica Bank. I contacted Comerica and they have closed the accounts. XXXX in their fraud department identified that checking, savings and online banking accounts were created fraudulently in my name.
04/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 075XX
Web
On XX/XX/2020 at fraudulent transaction of {$2000.00} was charged to my direct express debit card by a company called XXXX XXXX in XXXX, ny. I have never heard or dealt with this company prior. I am in XXXX in XXXX for health issues. I tried called direct express XXXX numerous times and can't get through, also sent several emails, with no response back.
04/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • OK
  • 741XX
Web Servicemember
XXXX XXXX is using her XXXX account to excise tax with direct express under my identification information she scam artist that works for XXXX XXXX XXXX she a XXXX and XXXX XXXX XXXX for the Social Security she also as a major for XXXX XXXX XXXX XXXX she charges debit too my credit account and entering my apartment illegal this is XX/XX/2020 XXXX and XXXX
04/14/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • MI
  • 48442
Web
We are a XXXX ( XXXX per year ) and we banked with Comerica for four years. We found them to be very self-serving and not honest. We had enough of their Trumpian ways and have found a smaller community bank to handle our precious money. We will go out of our way to pass the word through online reviews that this bank is not a good choice for honest people.
05/31/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 191XX
Web
Hello I received a letter in the mail dated XX/XX/2022 stating that I had opened a new checking account with Comerica Bank. I did not open this account. I called them to alert them of the fraud. They stated that they had already flagged it and closed the account but suggested I also report it to you and the credit companies, which I have done. Thank you
04/01/2017 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TN
  • 38111
Web
Had XXXX left yesterday .then same day last night had XXXX then this morning .now XXXX cents.someone is stealing my money.i want it back.now.that money was soppose t pay for my doctor or phone bill that was left.im on a fixed income n im n a terrible times.my doctor visit for a XXXX future XXXX is XXXX dollors.help.i tried to call bank.n cant get though.
10/19/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CA
  • 93727
Web
doing busness with direct express field a dispute with them way back in XX/XX/XXXX in the amount of {$87.00} usd i saw an ad on XXXX for a scooter from XXXX XXXX i gave direct express all the paperwork and emails from her saying that i tried to cancel six times direct express refuse to help me they would not help what due i due just want XXXX bucks back
06/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 07205
Web Older American
It's a complaint against Direct express which let someone hacked to my account and charged 3 times {$63.00} on XXXX an account which I don't have or ever used .They are saying I did this that I charged for this purchases and will not refund me the back charges to my account .please investigate this againt Direct Express and Comerica bank . thank you...
03/29/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 33805
Web
my sister or daughter or someone in my family has my social in my birthday and they're taking my government check and my stimulus check I have tried to report it to direct Express but they won't do that they say they have no control over it and I get transferred from direct Express social security social security back XXXX XXXX I don't know what to do
03/28/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 329XX
Web
I was charged for a new debit card after loosing mine and that card never came so I ordered a new debit card for express delivery and was told I wouldn't be charged for it but direct express charged me for 2 Debit cards when they told me they wouldn't charge so I've called direct express 5x to resolve this but they aren't being honest please respond
12/15/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • MA
  • 019XX
Web
Hello my name is XXXX XXXX I get XXXX and money is disappearing out of my account I get a certain amount and before I could even get to the atm money was missing so I left a certain amount that dissapeared last 4 5 months someone is taking money I dint know what to do but I'm positive I'm being stolen from can you help XXXX I just want my money back
11/05/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SC
  • 29588
Web
My direct express government card has frozen my account bc they suspected fraud. This was on the XX/XX/XXXX. They said it is suspended until I contact them but Ive called night and day, and have been sitting on hold for hrs until the system hangs up on me for a week now. Its the only income I have n my bills and rent have been due since the first.
06/18/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 19136
Web Older American
Direct Express says i am dead and suspended my Social security account. I have been trying for over 2 weeks to get someone from direct express or social security to help me. I have called both DE and SS many times and have been to my local SS office 1 time so far, I plan to try again tomorrow. I am almost out of money and i really need some help.
03/31/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • NJ
  • 080XX
Web Older American
I have been trying to get a statement from my Direct Express card for the year of XX/XX/2016 so I will be able to confront a medical insurance provider of proof of payment of my premium.The only answer I receive from Direct Express is that I will receive that information in seven to ten business days. As of yet after repeated requests is nothing.
11/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CT
  • 06320
Web
My Wallet was missing from my apartment dresser on XX/XX/2022. I got a bad feeling about the same time I noticed that my wallet is missing ... .I got XXXX XXXX A attempt to withdraw from my Account.all on XXXX All Declined XXXX XXXX and XXXX {$900.00}. XXXX and XXXX {$100.00} XXXX XXXX XXXX XXXX XXXX {$20.00} Declined. XXXX XXXX XXXX {$89.00}
11/29/2022 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Fees charged for closing account
  • MI
  • 48214
Web
excessive closing penalty CD fully matured on XX/XX/2022 Requested that account be closed on XX/XX/2022 Bank charged penalty because account was not closed within 3 days of XX/XX/2022 My position on this account is that I should only forfeit interest earned after XX/XX/2022 the bank has instead cancelled all interest earned prior to XX/XX/2022
10/23/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • GA
  • 307XX
Web
I was supposed to get my money on the XXXX they won't give it to me cause I don't have a picture ID or birth certificate all my bills are past due fixing to get kicked out of my apartment utilities are getting cut off XXXX XXXX XXXX XXXX and I'm on XXXX no transportation.help me get my money please thanks alot.direct express is the company
03/05/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WY
  • 82001
Web
I got cheated by on online seller who sells computer virus protection I contacted direct express they said we will help you get your money and if not we will refund you your money after investigation they said they are not able to get the money from the business nor will they help with the refund all they say is we are sorry you got scammed
07/11/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • XXXXX
Web
I have received a new replacement card for XX/XX/XXXX deposit I have notified XXXX XXXX to the point they will not fix the problem with International ATM with draws XXXX XXXX will be my 2 year anniversary in this country of XXXX my Adress : 3 private XXXX XXXX XXXX XXXX # XXXX Phone XXXX XXXX Email XXXX SS # XXXX Thank you XXXX XXXX XXXX
06/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 11205
Web
my XXXX payments are made on my direct express XXXX. as, I was issued a new card ; around XX/XX/23. my XX/XX/23 payment was made on my old card. after, receiving my new card, my old card would not work. every time, I call direct express ( XXXX ).. I get a recording, telling me to " call back later ''. how can I get my XX/XX/23 payment?
02/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 42303
Web
On XXXX, I used an app called XXXX to reserve a hotel room at the XXXX XXXX XXXX. One room, one night. When I checked out, the XXXX XXXX charged me, as well as the XXXX website. I complained on XXXX. My bank, Direct Express, wrote me on XXXX, and they did not find that an error had occurred. Yet it still stands as an error against me.
05/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • DC
  • 20011
Web
- Received mailings about open account in my name from Comerica Bank - Called Comerica Bank and they said they would close the account - Comerica Bank rep also asked I contact FTC about this fraud - Comerica Bank rep also asked I contact credit bureau about this fraud - Comerica Bank rep also asked I contact XXXX to report this fraud
02/25/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IA
  • 503XX
Web Older American
XXXX 2020. {$9.00} XX/XX/2020 {$9.00} XX/XX/2020 {$15.00} XX/XX/2020 {$24.00} XX/XX/2020 {$23.00} XX/XX/2020 {$23.00} XX/XX/2020 {$34.00} I called often to find out status at one point was told it was on a desk. No investigation assigned. It has been 80 days and today they denied it. Supervisor did not answer so I could find out why.
09/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 301XX
Web Older American
On XX/XX/20 I called direct express to change my address. Instead of changing the address they put a fraud alert on my card. Its the only income I have and now I cant access my money anymore. Since then Ive tried to call 10 times but no one will answer the phone. The longest I waited on hold was for two hours and still nothing.
12/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TX
  • 766XX
Web
I am having a fraud protection problem with my financial institution. I lost my bank card and they will not replace it even after I sent them all the documents required in order to satisfy their fraud requirements. They are XXXX and I am XXXX XXXX, XXXX XXXX # XXXX, SS # XXXX. Their # is XXXX XXXX XXXX and their email is XXXX.
03/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 91331
Web
On two different occasions the day after I received my deposit from the government someone went and pulled out the remaining money that was on my card outside from the automatic bill payments which usually leaves me around XXXX to XXXX dollars from two different banks and not the normal bank I go every month to withdraw funds
09/26/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • TN
  • 37064
Web
I have been on the phone and ca n't get through this horrible phone system and sit and wait for the fraud area to pick up for over an hour and then it just disconnects. I am out {$100.00} that I need to feed my kids with and I ca n't get any response. I have had it! I ca n't get anyone to provide the police report details to.
10/07/2015 Yes
  • Credit card
  • Credit card protection / Debt protection
  • CA
  • 92284
Web
XXXX XXXX is allowing unatherised transiactoins on my card and when a call them thay do not speak English and are very very very rude and make me wate several days to return my money. what are they doing with my money and why are they aloud to just take my ssd money and keep it for 3 to 10 days befor returning it?. need help.
11/23/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19013
Web
I tried several times reaching out to direct express about this fraudulent transactions XX/XX/2020 XXXX XXXX XXXX, XXXX, PA ATM CASH WITHDRAWAL {$700.00} XXXX XXXX, CA CASH PURCHASE {$780.00} still have not received any funds back from any provisional credit this results in my bills being paid rent is due i need my money now
04/27/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • WA
  • 98221
Web
Comerica direct express fraud I called to dispute charges said I had 10 days to respond but they only sent a stop future payment letter and charges not reimburse causing me to lose rental.called back said they had to check serif dispute could be reopened pretty sure not first time fraud happened rarely can speak to person.
05/09/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 490XX
Web
I have called to report the situation. Got the service request number filled sent back all papers to request refund of almost 100 from online purchases thro XXXX I didn't approve off of my social security direct Express card and at XXXX a month I cant afford to loose anything now I'm disconnected when I call 6o get answers
08/18/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TX
  • 75056
Web
Comerica Bank refuses to send legal proof : Comerica Bank refuses to send legal proof to support withholding {$4500.00} from my checking account. My current bank statement does not have a line item to support withholding {$4500.00} from my checking account and why I can not use my Check/ATM Card. See attached proof.
06/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CA
  • 91911
Web
I had an account with Comerica Bank, but I stop putting in deposits because I am unable to use online banking because they've restricted my access. They XXXX 'd out my account with fees and charged me with insufficient account fees. They put my account in collections and is now reported as a collections on my accounts.
08/11/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MO
  • 65803
Web
I have received a card to activate an they won't let me do to account verification an I have already been to ssa office said I had to resolve with direct express my last months benefits is on it an need it to pay bills I have sent multiple emails of id verification they send card an now they won't validate my account
11/21/2022 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • MI
  • 48080
Web
Scam # : ( XXXX ) XXXX Received : Monday, XX/XX/2022 @ XXXX Message : " COMERICA : A DEBT OF {$310.00} was placed on your card. To APRROVE reply 'Y ' or Cancel Here : https : XXXX/Comerica to RESOLVE. '' *I do not have any affiliations with " COMERICA '' let alone a " card '' or " debt '' concern with said Comerica*
03/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90620
Web Older American
Was bank used by social security to work with funds security, Funds are not being able to be with drawn. Co merica is supposed to be care taker for dispersing my social secuiry funds. This bank is not partaking in this dispute process. Not listing with this disputing agency. This bank uses Comerica to issue funds
09/09/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Trouble accessing funds in your mobile or digital wallet
  • CA
  • XXXXX
Web
Had money sent to me on XXXX. My account said click here to enroll and recieve money. No matter what I try it will not send the code. There customer service told me it's an issue on there end showing my carrier is disconnected. They said there is nothing they can do. They refuse to refund the that was sent to me.
11/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • CA
  • 90032
Web
I have social security. I had Direct Express card. I lost the card. I reported the card and got a new card. I tried the new card. It had {$1.00} on it. There were 3 checks missing. Social Security told me to take the problem to Direct Express, but I already tried. Direct express told me to go to Social Security!!
09/04/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 956XX
Web
OK hello my name is XXXX and I got my ID that you guys required for me to get my card activated I keep trying to call nobodys answering the phone I cant I keep I tried to go online and do it and I cant get it that way I dont know what to do Can somebody please help me resolve this. Card XXXX XXXX XXXX XXXX XXXX
06/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 18103
Web
Statement of a checking account opened in my name with : Comerica Bank, This is fraudulent, I did not open an account, don't know anything about this bank. Also received a letter from XXXX XXXX XXXX XXXX XXXX XXXX of a closure of a deposit account which I never opened and never had any dealings with this bank.
12/04/2019 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • GA
  • 302XX
Web
IT IS IMPOSSIBLE TO GET IN TOUCH WITH DIRECT EXPRESS. I CALLED THE NUMBER FOR THE XXXX XXXX AND SOMEONE ASWERED THE PHONE BUT HUNG UP ON ME WHEN I TOLD THEM I DID NOT HAVE A TTY DEVICE. THIS SEEMS TO BE A FRAUD WHEN YOU STAY ON HOLD FOR 1 1/2 HOURS AND STILL NO ANSWER. HOW CAN I GET MY MONEY. I NEED IT NOW!!!
07/04/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 10701
Web Servicemember
on or about XX/XX/2021, {$280.00} was deducted from my checking account without authorization. I immediately contacted my bank at Direct Express Services with Comerica Bank where I receive my federal benefits. Since the initial contact with the provider they have not corrected this issue and refunded my funds.
01/18/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • GA
  • 30224
Web Servicemember
On XX/XX/2016 fund was taken from my account with Comerica Bank, direct express debit card account for the second time, it is now XX/XX/2016 and I am yet to have my account refunded, Bill are behind, I am a XXXX Veteran who depends on these funds for my livelihood, this bank do n't care about it 's customers.
07/24/2016 Yes
  • Credit card
  • Credit card protection / Debt protection
  • FL
  • 33914
Web
I filed a dispute and provided proof of RMA ( Return Merchandise Authorization ) and that I was unaware of what the other charges from a related company were for. Unlike any card company I have ever dealt with they denied the claim and sent me back to the merchant even with proof that I returned the product.
06/11/2015 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • CA
  • 95354
Web
During a recent audit of my account, I discovered that my account had charges totaling {$1700.00}. However, Comerica/Direct Express says I have done {$2100.00} in charges. I have done the math, have the printout and request your intervention in this matter. I have already complained to them without result.
02/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 91205
Web
Hi ; I need to dispute this transaction for merchandize not received. XX/XX/2023 XXXX XXXX XXXX XXXX XXXX {$440.00} The seller must sent the item and I should get it on or before than XX/XX/2023, since then I been trying to contact the merchant without sucess. I bought protein snack and gym suplements.
10/24/2022 Yes
  • Checking or savings account
  • Savings account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CA
  • 93901
Web Older American
I talked to XXXX bank went in that they had nothing to do with my account when the money was taking out they told me to leave I called direct express company to send me my paper work on my account to see where the money went I called two times never sent the paper work so here I 'am thanks very much XXXX
06/29/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AZ
  • 85037
Web
MY NAME IS XXXX XXXX I LIVE AT XXXX XXXX XXXX XXXX XXXX ARIZONA XXXX. IM TRYING TO FIGURE OUT WHY THE PERSON I LIVE WITH IS COLLECTING MY BENEFITS, AND HOW LONG HAS THIS BEEN GOING ON? YOU SHOULDN'T NEED ANY PROOF THE CARDS ARE ADVERTISED ON YOUR WEBSITE.I WOULD APPRECIATE IF YOU FIX THIS SITUATION ASAP.
12/24/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CT
  • 06484
Web Older American
re : direct expressdebit card. on XX/XX/2019 iwas charges $ XXXX.on XX/XX/2019 iwas charged {$2500.00}. I reported these fraudulent charges. on XX/XX/2019 I received a credit of {$2500.00} leaving a balance due me of $ XXXX.i have called and written numerous times with no results. please help XXXX XXXX
12/07/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32404
Web Older American
This happen on XX/XX/XXXX My Card Was Mail To A New Address And Someone Close Out My Old Card And On XX/XX/XXXX Someone Use My Card I called the company and said I can not get my money off my card and they just told me someone had used my card and I cant get my money back but they dd send me a new card
02/19/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NC
  • 27713
Web
My monthly DIRECT EXPRESS DEPOSITS WAS Hacked in XXXX. I filed complaint with DIRECT EXPRESS. WAS ISSUED New Card, but No Refund. I understand they suppose to give a PROVISIONAL CREDIT while investigating, but NOTHING. Over {$1200.00} was Hacked from my Direct Express. Please get my Money Back soon.
10/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • OK
  • 747XX
Web Older American
On XX/XX/XXXX, I activated a new Direct Express card to receive my Social Security benefits. The next day, I found out that I was unable to pay bills with it. Ironically, all money is still there. I have called Direct Express and was put on hold for half an hour. After that, I decided to hang up.
02/10/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NM
  • 88201
Web
XXXX XXXX DIRECT EXPRESS XXXX XXXX STILE ALL THE MONEY OFF MY XXXX CARD OVER {$1000.00} N LEFT ME OVERDRAWN {$450.00}!!!!! FOR OVER {$1100.00} IN FRAUDULENT CHARGES!!! THEY THEMSELVES TOLD ME TO DISPUTE THEY CAN NOT DVEN FIND AN ADDRESS OR PHONE NUMBER FOR TGESE CHARGES COMING FROM XXXX XXXX!!!!
09/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit repair services
  • Fraud or scam
  • IL
  • 61938
Web
My bro stole my debit card from XXXX XX/XX/XXXX XX/XX/2022 I was saving it he used my SSN to order a new card from direct Express stole all my money {$1500.00} I was trying save it to get me a place and he took everything I had saved don't have any thing some he stole it yet waiting on paperwork
10/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • TN
  • 37110
Web
I have a direct express card. My card is locked, I access my money. I called on XX/XX/XXXX talked to them did what they said, for 8 days no one has answered the phone. XXXX dollar on my card I can't get, my elec. and water shut off. Still can't get an answer from Direct express customer service.
02/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92860
Web
I have attempted for too long to get this matter figured out with the bank. They have played games and having been dragging this along for years now. I began my dispute on unauthorized fraudulent transactions immediately after they began. This bank has done nothing but continue to allow fraud.
09/11/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 95758
Web
I opened my Comerica checking account ( number XXXX ) in hopes of consolidating my funds at a central bank. However, my account was frozen. I called and spoke to XXXX and went to the XXXX XXXX XXXX branch on XXXX XXXX. My account was subsequently closed after visiting the branch by Comerica.
06/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 76180
Web Older American, Servicemember
I was charged twice for the same purchase. I was charged for a Purchase on XX/XX/XXXX for {$110.00} which is accurate. I was then charged on XX/XX/XXXX for the same purchase. I contacted Direct Express and they deny the double charge even though it is showing as a deduction on my statement.
08/23/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33028
Web
Contacted Direct Express about 2 charges that were made by XXXX XXXX and XXXX XXXX XXXX totaling {$1500.00}. I was charged an extra week by both hotels and was not refunded after I left. I tried to get the amounts refunded to me by Direct Express and this was not done. This is elder abuse.
07/24/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • MI
  • 48335
Web
I 'm writing my complaint on how my dispute case on my comerica credit card was handle. I 've put in numerous request when dealing with my dispute case it was n't handle in a professional manner at all. I need to speak to someone of a highler importantance to get this matter taken care of.
12/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • IA
  • 522XX
Web
I have card service direct from the federal treasury with direct express brought to my home electronics which are registered correctly for the card service. But, my full card features including card to card transfers are not unlocked. But, are needed my me to make and transfer payments.
10/31/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • SC
  • 29506
Web
Received a letter from Comerica Bank about an open checking account on XX/XX/XXXX. Called Comerica Bank, spoke with representative indicated I did not open the account. Informed the account was caught by the fraud department. Account was opened on XX/XX/XXXX and closed on XX/XX/XXXX.
11/10/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • FL
  • 34953
Web
XXXX XXXX XXXX card # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX froze my account.in XX/XX/2017..will not allow any transactions and refuse my many written and oral requests for a explanation .. I still have a substantial balance in my account.
04/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Advertising
  • Changes in terms from what was offered or advertised
  • GA
  • 31906
Web
MONTH EXPIRATION DATE OF THE DEBIT PREPAID MASTER CARD ACCOUNT IS OLIGARCH XXXX XXXX XXXX BREACHES FORGER WIRE FRAUD FEDERAL ACT OBSTRUCTION OF JUSTICE ANTITRUST LAW TROJAN HORSE COSPIRATORS PURJURY R.I.C.O. ACT 1970 SYSTEMATIC XXXX DISPARITIES APARTHEID COLLUDE-COLLUSION ON XXXX.
01/07/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • TX
  • 765XX
Web
On XXXX XXXX, 2015 I went to an Atm to with drawl my rent money. I have used my direct express card here many times. The Atm froze and never gave my money, but that bank did withdrawal from my account. I have not yet got my money back to pay my rent, now I have to pay a late fee.
03/25/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TX
  • 77063
Web
The bank erroneously processed credit/ debit in my bank account from a merchant. They are trying to convince me that the amount cancels itself out. It looks ( according to the online ledger ) that I was refunded and then they were given the money back? The amount is for XXXX USD.
08/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NV
  • XXXXX
Web
Ever since a wrongful evection XXXX of XXXX, the merchant known as Direct Express and there employees have been making using my XXXX funds a nightmare. I am unable to use my card as I wish. And I am being subject to dishonest lobbyist and jaded business owners in the community.
06/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • PA
  • XXXXX
Web
My name is XXXX XXXX, and I have a XXXX account and a card linked to it ending in XXXX ; XXXX told me it belongs to me. It is under Comerica Bank, but I don't bank with y'all, and can y'all tell me if the card is in y'all system and if my name is in y'all system or who owns it?
03/21/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 935XX
Web Older American, Servicemember
On XX/XX/2020 funds were paid to XXXX XXXX for {$21.00} on XX/XX/2020 funds were paid to XXXX XXXX for {$21.00} and on XX/XX/2020 {$59.00} was paid to XXXX I provided documentation to direct express that I canceled these accounts but direct express did not credit my account.
05/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • OH
  • 44087
Web
Direct Express is horrible!! I have been paying my rent for yrs and now the card wont go through on the site, I have money on there but it wont go through. It wont let me order on XXXX!!! And it doesnt do everyone like this and every month its different its completely horrible
11/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CA
  • 95070
Web
I had to close bank account and I received my XXXX money direct deposited and the bank took it because they say that I owe them money on fictitious charges that they accured on my closed account and they will not reject the payment or give me the money back on a XXXX payment
11/25/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 17110
Web Servicemember
Direct Express has held my funds are electronically against the electronic funds transfer act requested that my funds be released so I can have an accommodation made for me under the Americans with XXXX Act so I may purchase my medicine but that accommodation was also denied
11/05/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • KY
  • 41042
Web
I'm on XXXX my check go to XXXX they have my money and I can't get it. Called them and they said it was happening to a lot of people and they were trying to fix it 3 daysstill not fix and can't pay my rent or bills try calling again and there not taking call please hehp soon
01/12/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • CA
  • 92656
Web
I went to the bank of comerica bank to do a cash advance on my debit card for the amount of XXXX which are my XXXX benefits the teller on XXXX they said it was denied on comerica end on which it cleared from my account never paid. Fraud and I feel the lady did it on purpose
08/28/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • TX
  • XXXXX
Web
I have a coamerica bank account which I was not very clear about the terms and conditions. They charged me some fees - one after the other without calling me or sending me any email or mail. I would like unreasonable {$25.00} fees to be waived off and account to be closed.
06/09/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 96002
Web Servicemember
Borrower is in the middle of a purchase transaction and we have been trying to ge t two mo nths stateme nts. 3 weeks later we still do not have the statem ents. Borrower w ill be loosing his lock and possible the home. Need statement faxed to emailed as soon as possible.
10/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06511
Web
On XX/XX/XXXX I had a fraudulent activity on my account and notified my bank. They gave me the provisional credit on XX/XX/XXXX then reversed it XX/XX/XXXX its impossible to get anyone from the fraud dept on the phone. I never got the explanation letter for the reversal.
05/06/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IN
  • 469XX
Web Older American
My US XXXX XXXX card has two unauthorized withdrawals made totalling about {$1500.00}. The card company offered no help. The withdrawals were made the same day my social security direct deposit was deposited. What is my next course of action. This occurred on XX/XX/XXXX.
06/21/2017 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • AZ
  • 85281
Web Older American
I closed my checking account with this Bank on XXXX XXXX, XXXX. On XXXX XXXX, XXXX this Bank sent me a letter that there is an overdraw balance made on XXXX for the amount of {$55.00} which is incorrect and threated to claim the overdrawn amount with a collection agency.
03/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 94503
Web Servicemember
I have direct express which I can't access my online banking for cars correct email and password reset email not received I called they said they would call me in five days I just want my online account closed due to privacy concerns I already receive paper statements.
10/10/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 17110
Web
On XXXX I requested {$580.00} from the XXXXXXXX XXXX XXXX XXXX, and only received {$100.00}. I'm missing {$480.00} from my account. I filed a complaint on XXXX, there has been no Provisionary credit given. Under reg E provisionary credit should be given after 10 days.
02/25/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 32548
Web
XXXX XXXX, of XXXX Michigan XXXX of ( XXXX ) XXXX file # XXXX sent letter dated XX/XX/2020 requesting return of {$23000.00} of unauthorized with drawl from ex-XXXX XXXX and they failed to return the money. They created more damages by prematurely closing the account.
12/31/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • WI
  • 531XX
Web Servicemember
I have received over XXXX calls from direct express about a debit card. My son just got this phone # and I called asked them to stop which they said they couldn't do. I just want my sons phone number removed from their database. Phone number they are calling : XXXX
08/02/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 77081
Web Servicemember
The company- Comerica Bank- has refused to cooperte or even to meet with us to resolve the XXXX XXXX, pervasive and continuing practices and actions that have resulted in the illegal discrimination and redlining perpetrated against the protected class of XXXX XXXX.
04/03/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MA
  • XXXXX
Web
Hi. On the XXXX of every month I receive XXXX benefits.On XX/XX/2020, someone took XXXX dollars out of my U.S . DIRECT Express debit card.I am still upset over it. I contacted them and, gave me the runaround.I have no idea how they did it.Please help me.Thank You.
11/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • MI
  • 48336
Web Older American
I have a direct express card that I receive my Social Security benefits online. I had to dispute the charges which I notified them two weeks ago and they have not submitted me the form to submit the fraud and to request the interiocredit telling me investigation
12/12/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • CA
  • 90012
Web
Atm withdrawal of XXXXdollars on XXXX XXXX,2020 .XXXX XXXX california.never replace.XXXX XXXX2020.direct express debit card.master card.stolen my social security money.XXXX and XXXX XXXX dollars.from me XXXXchange phone message.can not use pin number.this wrong.
09/30/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 44106
Web
Some charged various purchases to my card from various places and I filed a complaint with the company and they continually give me the run around and tell me my case is closed and will not refund my money even after filing a police report and sending it to them.
06/05/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 32404
Web Older American
On the XXXX of XXXX I tried to call my bank and got no answer. The bank has locked my card and blocked my phone I can't get them to answer me. Just keep putting me on hold since Friday XXXX can I get thru to direct express bank to release the hold on my account
04/01/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • 91201
Web
I AM A VICTIM OF AN IDENTITY THEFT, WHICH CLEARLY TRANSLATES THAT SOMEONE STOLE MY INFORMATION AND OPENED A FRAUDULENT ACCOUNT. THE FINANCIAL INSTITUTION DID NOT VARIFY THE ACCURACY OF THE DOCUMENTATION AND NOW I AM A VCITIM AND CAN NOT OPEN ANY BANK ACCOUNTS.
05/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • VA
  • 23224
Web
It's supposed to take me 10 days to get a credit of provisional credit I haven't gotten a provisional credit and they trying to make me wait 16 days and I've been with direct express since 2011 and I have to pay bills and I don't have money to pay bills or eat
07/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 93722
Web
I called Direct Express to order a card. On hold over 3 hours and an agent answered. I said a needed a card. She said she needed to transfer me to another agent. Hours more on hold and no answer. It's been going on for days. Can, should I even trust them?
09/30/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MN
  • 564XX
Web
More than one company was talking out of my debit Directexpress government card and they went and found that different companies were talking over XXXX dollars and Direct Express decided I didnt deserve to get my money back and they wouldnt let me appeal it
09/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • VA
  • 22192
Web
Received letter from Comerica Bank. With welcoming me on my new account. Issued me 5 checks and 2 deposit slips. Never opened the account. Not sure why this bank offers people an option to open an account online and not require them to prove their identity.
07/10/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 940XX
Web Older American
I did not receive my Social Security payment for XXXX and XX/XX/2020. Social Security Administration said they sent the payment to Direct Express. Direct Express said they did not get any from Social Security. Both are ping-pong me back to each other.
07/16/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CA
  • 94582
Web
In my comcrica bank checking account, there were XXXX transfers from XXXX to XXXX, all of which were transferred to XXXX XXXX XXXX. The total amount was about XXXX yuan. I didn't transfer these money. My account number is XXXX, I want to get my money back.
05/12/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • DC
  • XXXXX
Web
On XXXX XXXX, 2016 I contacted my bank to inform them of a double charge on my card and I know that the Federal requirement that says the bank must provide a refund if the investigation takes longer than 10 has come and gone. I have yet recieved my refund.
09/02/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • LA
  • 70072
Web Older American
Money was taken out of my account by Direct Express that was suppose to go to my mortgage company through XXXX XXXX but there was an error and the mortgage company was never paid. My problem is trying to get Direct Express to put it back in my account.
01/05/2016 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Other transaction issues
  • CA
  • 95336
Web Older American
My debit account on my Social Security payment Directexpress, to my checking account using elecronic transfer. Is some times taking 3 days or more. If I go into my bank I can get the money from Directexpress immediately, whats the difference, in time.
04/26/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 91606
Web
Direct Express is asking to identified my self for the last 24 month and until now still waiting for their approval state and federal document are not good enough to process and issued a new card neither to provide information on the account activity
09/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • CA
  • 902XX
Web
I opened a checking account, I let their legal department know I had someone robbing my account at other banks, they withdrawn more or less than {$200.00} fraud garnishment child support that had been removed expunged for more than 10 years a spoof.
12/03/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MO
  • 63114
Web
I get XXXX and I needed a replacement card. They sent 1 and tried to activate it and says, the numbers on care are invalid. I've called even at XXXX XXXX and they keep saying call back, heavy call volume. They have always answered but now nothing!
03/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 10456
Web
My USDirectExpress account has been hijacked, over {$60000.00} has been withdrawn without permission, my Social security XXXX account payments have been changed to a bank that I do not have access to, and I can not withdraw money from my account.
02/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • UT
  • 84015
Web
I have tried to get a replacement card from direct express, and can't get a hold of anyone anymore, and they refuse to send me a paper check for my money on my count. XXXX will not replace my money either. So I have 0 other choice but to do this.
10/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 90808
Web Servicemember
Someone opened a bank account online with my name, address and used my social security number. I am unaware of how they were able to access my information. The bank called me to ask if I need help with my new account that was created on XX/XX/22.
07/19/2017 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • ME
  • 039XX
Web Older American
my Social Security payment money was fraudulently stolen from my card Direct Express card. Direct Express will not resolve the fraudulent theft after many attempts by me and I have heard nothing from them for a month since reporting the theft.
11/09/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 77084
Web
Account # XXXX Comerica Bank Identity Theft XX/XX/2014 I went to open an account and wasn't able. I got a copy of my report and found that a an account has been opened in my name and committed check fraud. I have no knowledge of this account.
11/14/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 935XX
Web Older American, Servicemember
Gyms Closed In XX/XX/2020 and charged me after they closed i could not call gym and told direct express this and filed claim claim number XXXX for credit and I called them and no response when I followed up on claim, was given the run around
01/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 91364
Web Older American, Servicemember
Comerica Bank ... .UsDirectExpress ... Military XXXX payments access of my account fraudulently in excess {$21000.00} in XXXX XX/XX/XXXX. Locked account and filed a fraud claim with UsDirectExpress ... awaiting a resolution as of XX/XX/XXXX
12/18/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Funds not received from closed account
  • MI
  • XXXXX
Web
This relates to a previous complaint : XXXX. I have waited over 6 weeks and the funds have not been received by my new HSA provider. I have waited long enough. To make matters worst the HSA provider has started to fee the account again.
08/03/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • ID
  • 83713
Web
My new direct express card came in the mail today, and the chip account number isnt matching up to whats on the card itself. I need my XXXX money to go on my direct express card witth the number XXXX XXXX XXXX XXXX on it, immediately.
10/31/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • PA
  • 17603
Web
My SSI benefit was to be posted on XX/XX/2020 However Social Security said they processed it and a direct deposit was made onto my direct express card!!!!! But where is it?????? It never made it on my card!!!!!!!!! Please help!!!!!!!!
08/18/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • WI
  • 53215
Web
us direct express allowed a international hacker to take {$100.00} of my debt card for a fake computer virus protection that I did not approve to take off my debt card I had them investigate they said they would n't give my money back
04/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • CA
  • 93555
Web
My DirectExpress statements are showing multiple duplicate charges and the bank is refusing to acknowledge them even though it shows on all of the statements that there are multiple duplicate charges and the money leaving my account.
11/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • KS
  • 67213
Web
My account at direct express was shut down on XXXX on XX/XX/2022. With no phone call I am on XXXX and i no money was put in to my account. I have called every day for weeks and they will not answer their phone or have they called me.
01/18/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NE
  • 68801
Web
I called when I saw my balance was {$0.00} the last transaction was by XXXX XXXX in the ammount of {$15.00} the customer service line told me it has to be a completed transaction to do anything. They lied and treated me like a XXXX.
03/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • AL
  • 362XX
Web Servicemember
I received ssi in XXXX. They deposited money into Comerica. I was supposed to be given a direct express debit. I have not yet received it. Over {$1100.00} is sitting with them and they won't release. They just give me the runaround
08/19/2018 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NY
  • 10468
Web
I Have and Account Overdrawn {$360.00} With XXXX XXXX For A Transaction From XX/XX/XXXX that i did not do and XXXX XXXX has not Remove the Charge and The Account Has A Negative Balance For A Transaction From XXXX XX/XX/XXXX XXXX..
08/10/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NC
  • 28227
Web Older American, Servicemember
I called the Customer Service number printed on the card and only got a recording " the service is experiencing extremely heavy call volume ; please try calling back at a later time. '' Direct Express ( USDirectExpress.com ) XXXX
04/03/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • OH
  • 444XX
Web
I was living in XXXX XXXX from XXXX XXXX XXXX and the people I lived with stole my direct express card and now I have no way to report it as a fraud. I called the social security office and they aren't receiving any new calls
11/02/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 90706
Web
I got my card locked from DirectExpress and its been 3 days straight Ive been on the phone up to 5 hours at a time and no answer havent been able to get a hold of anyone I havent been able to pay my rent or purchase any food
10/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 95531
Web
I received a welcome letter with blank checks from Comerica Bank stating thanks for opening a checking account with us. I did not open an account with them and called and canceled and they advised to also put this report in
02/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NM
  • 88012
Web
They submitted my new card on the XXXX and it has been 11 days I have not received it my bills are due I need to pay them I have a title loan out and they have not sent me my new card what am I supposed to do I need my card
06/28/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • OK
  • 730XX
Web Older American
direct express wo n't send me a replacement card for my expired card. My calls to them have resulted in no human voice contact, no automated venue to fix this problem. When I have almost got to a real person, they hang up.
07/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • KY
  • 427XX
Web
I had disputed some transactions on my SSI direct deposit company, XXXX, when I ask for a refund, they say it was my fault. I live on a fixed income, and would not waste my money for un-necessary transactions ONLINE. help
03/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • MI
  • 489XX
Web
comerica bank XXXX XXXX direct express card services is adding fraud alerts to freeze customers accounts to gain money in bank intrest i am now one of those victims this is XXXX XXXX crimes ab=nd the abuse of XXXX people
02/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • MI
  • 48235
Web
Comerica Bank on XXXX XXXX bad service. I went to cash my check only to find out 20 minutes of waiting I cant cash it. They had me wait just to tell me they cant cash the check. I was profiled of having a fake check.
09/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • IN
  • 461XX
Web
XXXX XXXX checking account was denied XXXXXXXX XXXX checking account was denied Comerica Bank checking account opened on XX/XX/XXXX closed XX/XX/XXXX called XX/XX/XXXX and had issue resolved through fraud protection
05/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • MI
  • 482XX
Web
I refused an offer for overdraft protection From Comerica Bank. I am getting continuous overdraft fees athat i can not afford to be taken away from me, lest i be out on the street because i can not pay my XXXX rent.
11/04/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • WA
  • 98229
Web
Hi comerica bank falsely charging my account sum of XXXX. XXXX Which I called them to talk to close my account due to relocating to another state but they end charging me for return check i didnt know anything about
11/26/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 141XX
Web
Hi I been trying to get us direct Express to have my XXXX funds go on a new card they sent me a new card ok now there fraud department won't release and unlock the card when XXXX has my payments going to the card.
07/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • XXXXX
Web Older American
Direct Express site returns " an error has occurred Error 20 '' and instructs to try again in a few minutes, but that has been the case for three days! I can't believe that others aro not having the same problem!
01/17/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AA
  • 99336
Web Servicemember
INVESTIGATE ILLEGAL TRANSACTIONS XXXX XXXX XXXX NOT RECIEVED HONEST DEPOSIT OR DEBT/ CREDIT FROM XXXX XXXX OR A HONEST ANSWER I WAS ILLEGALLY ENLISTED IN CONT USA XXXX HOWEVER IM ENLISTED IN XXXX XXXX XXXX XXXX
12/05/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92555
Web Servicemember
On XX/XX/22 a fraudulent withdrawal in the amount of {$200.00} was taken from my acccount ane the bank will not acknowledge it was fraud and has not credited back to my account the funds which were stolen.
01/05/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • IA
  • 503XX
Web
Comerica/Direct Express says a replacement card was mailed but it has not come. We have tried for 5 days, all hours if the day and night, to reach their customer service but literally no one ever answers.
01/22/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • FL
  • 33060
Web
My Direct Express debit card PIN number was veiwed and card stolen and withdrawn for almost XXXX} on XX/XX/2020 from XXXX XXXX on XXXX XXXX. I have the police report and illegal ATM withdrawals statement.
09/29/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KS
  • 667XX
Web
Husband XXXX XXXX probably XXXX XXXX XXXX XXXX accounts I've only had XXXX XXXX XXXX XXXX card and XXXX last purchase I made was {$72.00} I think of XXXX anything after that's not me or on any other cards
01/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30058
Web
On XX/XX/XXXX, XXXX, XXXX, my card kept declining as I was trying to purchase food for the amount of XXXX dollars. So I called the company and the company kept lying to me about resolving the issue.
01/04/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 22554
Web Older American
Direct Express denied my fraud claim even though I had local sheriff 's department case number and gave them the name of who did the fraud.. crimes against the elderly and our veterans needs to stop
07/06/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 31906
Web
INACCURACIES DATES BANK STATEMENTS TRANSACTION ALLEGEDLY SUSPICIOUS TRANSACTIONS OF FRAUD-CYBER CRIMES XX/XX/2020 XXXX ITEMS XXXX T-SHIRTS/TANK TOPS TAMPERING WITH BANK STATEMENTS DATABASE BREACHES.
06/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • AZ
  • 850XX
Web Servicemember
COMERICA BANK TOOK MY XXXX LOAN CHECK THEN CLOSED THE BANK ACCOUNT AND TOLD ME I WAS NOT APPROVED WITHOUT NOTICE. UPON DEPOSITING THE CHECK, I WAS ALREADY PRE APPROVED AND SUBMISSION WAS COMPLETED.
06/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • 37303
Web
In XX/XX/2023, my ex boyfriend stole my XXXX XXXX debit card and took out a total of {$700.00} from my bank account. They sent me a new card but never refunded the money as they said they would.
06/03/2016 Yes
  • Bank account or service
  • Savings account
  • Using a debit or ATM card
  • PA
  • 187XX
Web
Direct express debit card company owes me XXXX dollars for breach of agreement for delivering my new MasterCard beyonthe two bussiness days express XXXX starting from issue date XXXX XXXX, 2016.
05/03/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 601XX
Web Servicemember
I paid XXXX using XXXX XXXX and CoAmerica prepaid debit card in late XXXX but before XX/XX/XXXX and XXXX stated they didn't get the money and canceled my personal insurance on my personal car
03/26/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 92101
Web Servicemember
I order a new XXXX XXXX XXXX card over the phone. and was not given a tracking numbers. so I may track and locate my new XXXX XXXX XXXX card. I asked twice to different times over the phone.
06/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NE
  • 68134
Web
I never opened a direct express account and am a victim of identity theft and fraud. I need to cancel the cards and retrieve any fiunding that was taken from me as it is my stimulus check.
11/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • ID
  • 83634
Web
Comerica Bank sent me a notification via mail on XX/XX/22 that a checking and savings account was opened up with my name. It included personalized checks. Account # XXXX Routing # XXXX
05/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 152XX
Web Older American
A checking account was opened in my name with Comerica Bank. I received a welcome package with starter checks. I called Comerica, spoke with the fraud dept. and they closed the account.
05/26/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 77038
Web
I have been sent money that they owed me from my coworkers and I have never received the money. Also my phone number associated with my account is wrong. My correct phone number is XXXX
11/29/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TN
  • 372XX
Web
I cant seem to login to my account online and when u signed into the mobile app it shows a charfe for a new card and cor the mailing and shipping charge that i did not do or authorize.
03/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • SC
  • 296XX
Web Older American, Servicemember
I already went through all of this and that was checking on the status of the complaint it says you closed the complaint what does that mean you please explain why it says it in there
02/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • TX
  • 77076
Web
Can not get a hold of customer service. This is for direct express XXXX XXXX. I have to pay rent and bills. My card has been blocked and I can not unblock it. Can not access my money.
08/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 92505
Web
Bank Account opened with Comerica Bank - Comerica - received checks and also a received a copy of a altered or fictitious check that was deposited in the account - didnt open account
10/03/2016 Yes
  • Credit card
  • Other
  • KS
  • 666XX
Web Older American
The Direct Express web site wo n't work and no one will answer the phone number they yell me to call. I do not have any other choice about where my Social Security payments are made.
05/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 43420
Web
I purchased an XXXX from XXXX XXXX and I never received the order and did not get my money back are the product it was {$250.00} and I made the purchase on XX/XX/XXXX XXXX XXXX XXXX
05/11/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CT
  • 06511
Web
On XX/XX/XXXX I noticed a fraudulent charge on my account and a on XX/XX/XXXX There were 2 {$20.00} charges and a {$240.00} charge. I got the {$40.00} but I am waiting for the rest
06/30/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 859XX
Web Older American
From XXXX through XXXX of 2022, Comerica bank/direct Express allowed their employee to steal all of my deposits. I have a more detailed statement I can send via USPS or e-mail
11/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NY
  • 124XX
Web
There was unauthored account made at a bank called Comerica bank the state of XXXX, MI XXXX. I contacted the bank and they immediately closed the account. The number is XXXX
11/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 382XX
Web
On XX/XX/2022, {$230.00} was withdrawn out of my XXXX XXXX debit card account from XXXX 's XXXX XXXX. I did not do this transaction nor did I authorize this transaction.
07/01/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NM
  • 880XX
Web
Ever since COVID-19 started, Direct Express has not provided my brother access to his monthly Social Security Checks. The card is under my name as I am his guardian.
12/09/2015 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CT
  • 060XX
Web Servicemember
See attached document regarding the mis-handling of bank account, excessive amount of time to take care of customer via customer service and denying fraud complaint.
03/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 93720
Web
XX/XX/2019 Submitted documentation stating fraudulent charges on my card Company response was incomplete Followed up with 2 letters Dated XXXX and XXXX No response
08/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AR
  • 72301
Web Older American
I have approximately XXXX missing off of my card. I have tried to contact them at XXXX and XXXX and I can not get anyone on the phone to discuss the situation.
07/28/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MS
  • 39157
Web
My identity was stolen, I have social security XXXX and my daughter used my social security number for my benefits and credit with my social security number
09/07/2022 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 34231
Web
Fraudulent savings and checking accounts were opened with Comerica Bank online. I close the account already. How can I protect myself in the future?
06/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 957XX
Web
Can't login Can't check balance Can't withdraw money Can't spend it Can't get a hold of anyone Says card is invalid These problems since XX/XX/2022 2022
10/25/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92020
Web
On XXXX to XXXX there had been numerous charges from XXXX that I didnt make. I made a police report and still have not had a resolution nor a credit.
06/08/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • TX
  • 77407
Web Older American
Made a payment to my employee through her bank account with Comerica Bank. Payment was debited to my account but employee never received the money.
12/29/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • CO
  • 809XX
Web
well I was trying to make a purchase, & Declined & also I dON'T I should have ro do a XXXX survey when ever I want to check my balance on account.
06/21/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MI
  • 48169
Web
Comerica Bank charged me {$6.00} for Bank On-Line fees in error. They only credited me {$13.00} even though they over charged me for over 2 years!
12/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MD
  • XXXXX
Web
My social security check was stolen by someone I didn't know, they stole {$1000.00} at a ATM machine I had the card with me from Direct Express
02/27/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 460XX
Web Older American
Unauthorized withdrawals were made in XXXX and XX/XX/2019 totaling approx {$900.00}. From government issued card XX/XX/XXXX. ( Widows pension )
11/28/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IN
  • XXXXX
Web
XXXX XXXX BY COAMERICA BANK ACCEPTED XXXX EVERY MONTH ON THE XXXX, IN XX/XX/XXXX-XX/XX/XXXX WAS VIOLATED BY THEFT AND ID THEFT ON THIS ACCOUNT.
01/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CA
  • 94103
Web
I might have been overdrafts a XXXX and all of a sudden I see a few overdraft fees. I have supplemental income from the treasury department.
07/27/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 605XX
Web
From XX/XX/22 to XX/XX/22 multiple unauthorized charges were made on direct express account. Company was contacted to dispute charges.
07/20/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89108
Web Older American
XXXX/Direct Express let XXXX XXXX fraudsters between XX/XX/XXXX and XX/XX/XXXX steal over {$550000.00} from my Direct Express Account
08/17/2022 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem accessing account
  • IA
  • 501XX
Web Servicemember
I receive payments from the VA in VHA which are being withheld by Coamerica bank without my knowledge me in without reasoning to why
08/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • MO
  • 65807
Web Older American, Servicemember
i reported fraud and was told i had 10 days to return the filing paperwork, i did not recieve the paperwork until after the 10 days.
06/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48228
Web
I've notified the bank and disputed the charges but they held me reliable for the transitions and took the funds from my account.
10/19/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • GA
  • 30096
Web
My card was compromised for {$1200.00} plus dollars. I can not get direct express to refund money after winning my dispute.
11/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 07724
Web
Multiple charges from XXXXXXXX XXXX XXXX in varying amounts- Direct Express did not believe the charges were fraudulent.
04/03/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NY
  • 10306
Web
I do not give any permeation to this company to check my credit reports and i never apply for anything with this company
08/28/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 92028
Web
During my incarcerration my card was used without my knowledge and charged from the dates of XXXX2023 to XXXX 2023 2023
05/20/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • TX
  • 77469
Web
they have had it listed as a charge off for over 4 years per Texas state law it should be removed they are not doing so
10/31/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NJ
  • 08012
Web
Someone obtained my information and opened an account with Comerica Bank in my name. I did not authorize this.
10/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 77389
Web
An online checking account with Comerica Bank was opened with my information, but I did not open this account.
08/02/2019 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Funds not received from closed account
  • MI
  • 49442
Web Servicemember
On XX/XX/2019 Comerica Bank escheated our savings account with a balance of {$930.00} because of inactivity.
05/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • MD
  • 20601
Web
A bank account was opened with Comerica Bank on XX/XX/2022, I contacted them and they closed the account.
08/21/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 94102
Web
ON XX/XX/2019 MY DIRECT EXPRESS DEBIT MASTERCARD WAS STOLEN AND 5 FRAUDULANT CHARGES WERE MADE TO MY CARD
05/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • NC
  • 283XX
Web Servicemember
I'm not able to activate my new direct express prepaid card because I was told to update form of payment
12/18/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33435
Web
Fraud on his card .the bank determine there was no fraud close the case and said that it cant be reopen.
09/03/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • NY
  • 132XX
Web
My card was charged of XXXX to XXXX XXXX and I do n't have an account with them my card number XXXX XXXX
05/23/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MI
  • 48234
Web
I HAVE NOT RECEIVED MY MOST RECENT BANK STATEMENT IN THE XXXX MAIL. COVERING DATES UP TO MID XXXX 2016.
02/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • IL
  • 60624
Web
On my bank account I have {$940.00} from a resource that I absolutely know nothing about sir-mam ; why
08/01/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • SC
  • 29360
Web
XXXX horoscope been taking money off my direct deposit {$29.00} since XX/XX/XXXX without my permission
10/13/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 11216
Web
Didnt get my XXXX stimulus check of XXXX in XXXX to my direct express debit card it was stolen.
02/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • AZ
  • 85326
Web Servicemember
They are ordering new debit cards from my banks and credit cards and then are trying to use them
06/17/2017 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Problem adding money
  • TX
  • 77092
Web
XXXX XXXX ACCOUNT ... COMERICA BANK DOES N'T SEND UPDATES FOR MY ACCOUNT IN A TIMELY FASHION
02/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CA
  • 93305
Web Older American
Someone pulled out money on my direct express card in some other town with out my consent.
10/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • IN
  • 46202
Web
my card has been misplaced on the other hand its been difficult to contrast with company
06/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 117XX
Web
Switching balances with other accounts bank app said updated 53 years ago All MasterCard
12/18/2018 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OR
  • 97213
Web
My XXXX XXXX card has been stolen over and over financial abuse by my family.
07/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Late or other fees
  • CA
  • XXXXX
Web
Fraudulent charges were disputed. The bank denied the disputed transactions.
04/08/2022 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Fraud or scam
  • LA
  • 712XX
Web
For the last four months my child 's ssi check has been cashed by someone
01/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 23224
Web
They wouldn't give me my money back after I submitted a dispute an claim
09/07/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MO
  • 639XX
Web
I have been waiting for my card for 5 weeks it isnt in mail yet
01/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • AL
  • 351XX
Web Older American
Debit card charge for purchase I didn't a authorize XXXX
04/05/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TX
  • 77521
Web
Coamerica bank FCRA violations not mine XXXX
08/10/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Money was taken from your bank account on the wrong day or for the wrong amount
  • NC
  • 275XX
Web
XX/XX/XXXX money was taken out my account
01/02/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AR
  • 721XX
Web Older American
My card was charged XXXX dollars to XXXX!
01/29/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OH
  • 44102
Phone Older American
01/27/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 90731
Web
01/26/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 62220
Phone
01/26/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OK
  • 74146
Referral
01/25/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33810
Web
01/25/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 77868
Phone Older American, Servicemember
01/25/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • OH
  • 444XX
Web
01/24/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NC
  • 27406
Phone Servicemember
01/24/2024 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Fraud or scam
  • CA
  • 95126
Web Older American
01/24/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OH
  • 44109
Web Older American
01/23/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • XXXXX
Web Older American
01/23/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AZ
  • 85041
Web
01/23/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • AL
  • 35950
Phone
01/22/2024 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 92706
Web
01/22/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89106
Web Servicemember
01/22/2024 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • KY
  • 42071
Web Older American
01/22/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92040
Web Servicemember
01/19/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • OH
  • 43512
Web Older American
01/19/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MO
  • 64130
Phone Older American
01/17/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37087
Phone
01/17/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30087
Web
01/17/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • RI
  • 02888
Phone
01/17/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • DC
  • 20003
Referral
01/17/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • GA
  • 30315
Web Servicemember
01/17/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 33487
Referral
01/13/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • WA
  • 992XX
Web Older American
01/12/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 11208
Phone Older American
01/11/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • OH
  • 443XX
Web
01/11/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33733
Referral
01/11/2024 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 46368
Referral
01/10/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • WV
  • 26726
Referral
01/10/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 10021
Web
01/10/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 91709
Web
01/09/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • MT
  • 59804
Phone
01/09/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 90013
Phone Older American
01/09/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CT
  • 06511
Phone
01/09/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 45227
Phone
01/09/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 37167
Phone Older American
01/09/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WA
  • 99207
Web
01/08/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 10459
Phone
01/08/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94109
Phone
01/08/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • AZ
  • 85213
Web Servicemember
01/08/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • UT
  • 84096
Phone
01/08/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32976
Referral
01/06/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • CA
  • 934XX
Web Older American
01/05/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • IL
  • 60525
Web
01/05/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WA
  • 98101
Phone
01/05/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • UT
  • 84115
Web
01/04/2024 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • MI
  • 49506
Web
01/04/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CO
  • 803XX
Web Older American
01/04/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 11205
Web
01/04/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92101
Web
01/03/2024 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TN
  • 383XX
Web
01/03/2024 Yes
  • Debt or credit management
  • Debt settlement
  • Unauthorized withdrawals or charges
  • FL
  • 329XX
Web
01/03/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 94540
Web Servicemember
01/03/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AR
  • 72471
Phone
01/02/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 33060
Referral
01/02/2024 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CT
  • 06001
Postal mail
01/02/2024 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • 33321
Web Older American, Servicemember
01/02/2024 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem when making payments
  • Problem during payment process
  • CA
  • 92101
Web
01/02/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IL
  • 62002
Web Servicemember
01/02/2024 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90221
Phone
12/29/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37066
Phone Older American
12/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • ND
  • 58703
Web Servicemember
12/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WA
  • 98155
Web Older American
12/28/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 79763
Web
12/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MI
  • 48228
Phone Older American
12/26/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 10036
Web Older American
12/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92101
Web Servicemember
12/24/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92040
Web
12/22/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 12866
Phone Older American
12/22/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19140
Phone Older American
12/21/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30062
Web
12/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 33155
Web
12/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 92101
Web Older American, Servicemember
12/21/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • Fees charged
  • CA
  • 92014
Web Older American
12/21/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95207
Phone
12/21/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NJ
  • 08077
Referral
12/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Late or other fees
  • TX
  • 76240
Phone
12/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MA
  • 02125
Web
12/20/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • OH
  • 45402
Phone
12/18/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95023
Phone
12/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Late or other fees
  • NY
  • 10461
Web
12/15/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 91977
Phone Older American, Servicemember
12/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened without my consent or knowledge
  • MD
  • 21502
Postal mail
12/13/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MO
  • 63118
Phone
12/12/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CO
  • 81005
Phone
12/12/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30135
Phone
12/11/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AR
  • 716XX
Web
12/08/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AZ
  • 85335
Phone
12/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • MA
  • 02155
Web
12/07/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IL
  • 61540
Phone
12/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MS
  • 386XX
Web
12/07/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 85031
Phone Older American
12/07/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 93940
Referral
12/06/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • ID
  • 83847
Postal mail
12/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 30058
Web
12/05/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 32935
Phone Older American
12/05/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • IL
  • 60517
Web
12/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94608
Phone
12/04/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • KY
  • 42301
Phone Older American
11/30/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • 75006
Web
11/30/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MO
  • 64109
Phone
11/28/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 10461
Phone Servicemember
11/28/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • UT
  • 84404
Phone Older American
11/27/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23704
Phone Older American
11/22/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 78244
Web Servicemember
11/21/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CO
  • 80002
Phone Older American, Servicemember
11/20/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95928
Phone Servicemember
11/17/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • VA
  • 20112
Phone Older American
11/17/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MO
  • 63138
Phone Older American
11/15/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 10001
Phone Older American
11/15/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • FL
  • 33321
Phone Older American, Servicemember
11/15/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 79830
Phone Older American
11/15/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 11226
Phone Older American
11/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • TX
  • 77237
Phone
11/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MD
  • 20707
Web Older American
11/13/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NV
  • 89406
Phone
11/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OH
  • 45227
Phone Older American, Servicemember
11/09/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NY
  • 10454
Phone
11/08/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 10550
Phone
11/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OH
  • 44903
Referral
11/08/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • KY
  • 41568
Referral
11/07/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 10035
Phone Older American
11/06/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 91977
Phone
11/06/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • WA
  • 98361
Phone
11/06/2023 Yes
  • Checking or savings account
  • Savings account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CA
  • 90221
Phone
11/06/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OK
  • 74401
Phone Older American
11/05/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30344
Web
11/03/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TN
  • 37770
Phone Older American
11/02/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 95203
Phone
11/01/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • CA
  • 934XX
Web Older American
11/01/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OR
  • 97338
Phone Older American
11/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • WI
  • 53115
Phone
10/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MI
  • 48224
Phone Older American
10/30/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 62959
Phone
10/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 95006
Referral
10/26/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • MA
  • 02121
Postal mail Older American
10/25/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 11757
Referral
10/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WI
  • 54876
Phone Older American
10/24/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30281
Phone
10/24/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NY
  • 10552
Referral Older American
10/23/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • WA
  • 98373
Phone Older American
10/20/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OR
  • 97303
Referral
10/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 94602
Referral
10/20/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92399
Phone Older American, Servicemember
10/19/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92173
Postal mail
10/19/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • SC
  • 29160
Phone
10/19/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TN
  • 38501
Referral
10/18/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 190XX
Web Older American
10/18/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • KY
  • 41553
Web
10/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 32583
Postal mail Older American
10/17/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • IL
  • 61834
Referral
10/17/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33461
Phone Older American
10/17/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33712
Phone Older American
10/17/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 92410
Web Older American
10/13/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with balance transfer
  • NC
  • 28602
Phone Older American
10/12/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NH
  • 03104
Phone
10/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MI
  • 48360
Referral
10/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • IA
  • 52653
Referral
10/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 14622
Referral
10/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • SC
  • 29410
Phone
10/11/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 33713
Web
10/11/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 44270
Phone Older American, Servicemember
10/11/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CA
  • 93105
Phone
10/10/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • NC
  • 28337
Postal mail
10/10/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • IL
  • 60626
Phone
10/10/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MO
  • 63125
Phone Older American
10/06/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 75013
Web Older American, Servicemember
10/06/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • VA
  • 23803
Phone Older American
10/06/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 93560
Phone Older American
10/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • MO
  • 63645
Web Older American
10/05/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • PA
  • 19320
Phone Servicemember
10/05/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OH
  • 45202
Phone Older American, Servicemember
10/04/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with overdraft
  • Overdraft charges
  • RI
  • 02891
Phone
10/04/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • GA
  • 30535
Phone
10/04/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WA
  • 98201
Phone
10/04/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • MS
  • 39470
Phone Older American
10/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • CA
  • 92805
Phone
10/04/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NC
  • 28681
Phone
10/03/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 47802
Postal mail Older American
10/03/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 95472
Phone Older American
10/03/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 60513
Phone
10/02/2023 Yes
  • Prepaid card
  • Government benefit card
  • Advertising
  • Confusing or misleading advertising about the card
  • TX
  • 78202
Phone
10/02/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 14612
Phone Older American
10/02/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OH
  • 44485
Phone Older American
09/29/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 11236
Phone
09/29/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89156
Phone Older American
09/28/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • WV
  • 26452
Phone
09/26/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with a check written from your prepaid card account
  • LA
  • 70805
Phone
09/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • AZ
  • 85379
Web
09/22/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MS
  • 39154
Phone
09/22/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • OH
  • 44067
Phone Older American
09/21/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 91342
Phone
09/20/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • NY
  • 10552
Web Older American
09/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 90813
Postal mail
09/20/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32807
Referral
09/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • KY
  • 40508
Web
09/18/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 11205
Phone
09/15/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CO
  • 80439
Phone Older American
09/15/2023 Yes
  • Prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 35981
Phone
09/15/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93245
Phone
09/14/2023 Yes
  • Prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MO
  • 63177
Phone
09/14/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 11378
Phone
09/14/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NJ
  • 08902
Referral Servicemember
09/13/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • GA
  • 31204
Web
09/13/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OH
  • 45629
Phone
09/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 32583
Postal mail
09/13/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • CA
  • 90013
Phone Older American
09/12/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 22664
Phone
09/12/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 10701
Phone
09/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MO
  • 63628
Phone
09/11/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 62339
Phone
09/11/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • WV
  • 25040
Phone
09/08/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NM
  • 88101
Postal mail Servicemember
09/08/2023 Yes
  • Prepaid card
  • Government benefit card
  • Unexpected or other fees
  • KY
  • 40701
Phone
09/06/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WA
  • 98366
Phone
09/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 90004
Phone
09/05/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Incorrect information on your report
  • Account information incorrect
  • OK
  • 73109
Web Older American
09/05/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • AZ
  • 85350
Phone Older American
09/05/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • MS
  • 39428
Referral
09/01/2023 Yes
  • Prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • FL
  • 33040
Phone Older American, Servicemember
08/30/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 34472
Phone Older American
08/29/2023 Yes
  • Prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 94520
Phone Older American
08/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 21201
Phone
08/24/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • MO
  • 63112
Referral
08/23/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OR
  • 97501
Phone Older American
08/23/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 45142
Phone Older American
08/23/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 11436
Phone
08/22/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 93552
Web
08/22/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • GA
  • 30238
Phone Servicemember
08/22/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 90006
Phone
08/22/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • TX
  • 78210
Phone Older American
08/21/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • MS
  • 38804
Phone
08/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • GA
  • 30349
Phone
08/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 33060
Referral
08/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CO
  • 81301
Phone
08/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • MO
  • 64492
Phone
08/15/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • MA
  • 01609
Phone
08/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MI
  • 49442
Web
08/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90022
Web
08/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NC
  • 28451
Phone Older American
08/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 93002
Web
08/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CA
  • 93102
Web Older American
08/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • TX
  • 75069
Web
08/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 75209
Phone
08/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92583
Web
08/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 92410
Phone
08/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 92083
Phone Older American
08/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OH
  • 43431
Phone Older American
08/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MA
  • 02035
Web
08/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SC
  • 29609
Phone
08/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 11233
Postal mail Older American
08/03/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • CA
  • 95823
Postal mail Older American
08/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CO
  • 80034
Phone
08/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75501
Phone
07/31/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to send money to another person
  • PA
  • 19064
Referral
07/27/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • VA
  • 22032
Phone Older American
07/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OH
  • 45662
Phone
07/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 10010
Phone
07/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • PA
  • 19139
Phone Older American
07/25/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 02115
Phone Older American
07/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 14613
Web Older American, Servicemember
07/20/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with a check written from your prepaid card account
  • GA
  • 30087
Web Older American
07/19/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 21863
Referral
07/19/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • VA
  • 24333
Web
07/19/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 61107
Phone
07/18/2023 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Other transaction problem
  • CA
  • 94111
Web
07/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 90013
Phone Older American
07/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • ME
  • 04912
Phone
07/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MI
  • 48336
Phone
07/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 94578
Web
07/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 77358
Phone Older American
07/12/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NJ
  • 08902
Phone Servicemember
07/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • SC
  • 29410
Phone
07/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 91342
Phone
07/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 78006
Phone Older American
07/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MI
  • 49507
Phone Older American
07/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • NJ
  • 07111
Web
07/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OH
  • 45227
Phone
07/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OH
  • 45662
Phone
07/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IN
  • 47331
Phone Older American, Servicemember
07/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11501
Web
07/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • SD
  • 57566
Phone
07/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • TX
  • 77090
Web
06/30/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WA
  • 98662
Postal mail Older American
06/28/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95422
Web
06/28/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 97402
Phone Older American
06/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • TX
  • 78676
Web
06/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 95482
Phone Older American
06/22/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NJ
  • 08302
Phone Older American
06/22/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 33150
Phone Older American
06/21/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MO
  • 65270
Phone
06/21/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • UT
  • 84790
Postal mail
06/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MI
  • 48239
Web Older American
06/20/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
  • CA
  • 92101
Web Servicemember
06/20/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MD
  • 21225
Phone
06/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TN
  • 37080
Phone
06/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 76444
Phone
06/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • NY
  • 11208
Referral
06/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94605
Referral
06/12/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 91342
Phone Older American
06/12/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 91001
Web
06/12/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NV
  • 89107
Phone Older American
06/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 32440
Referral
06/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • AR
  • 72359
Phone
06/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • TX
  • 77316
Phone Older American
06/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 79912
Phone
06/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48236
Web
06/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • TX
  • 75762
Referral
06/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 32618
Postal mail
06/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • IN
  • 46403
Phone Older American
06/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 11550
Phone
06/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • TX
  • 78132
Referral
06/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TX
  • 76116
Phone
06/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 48045
Phone Older American
06/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WY
  • 82240
Phone
06/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 95835
Web Older American
06/02/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • IL
  • 62557
Phone Older American
06/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • GA
  • 30308
Web
06/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 75063
Web Referral
06/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • LA
  • 71112
Phone Servicemember
06/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • LA
  • 70422
Phone Older American
06/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AZ
  • 85335
Phone
05/30/2023 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Lost or stolen check
  • PA
  • 19124
Phone
05/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MA
  • 02116
Phone
05/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • XXXXX
Web Older American
05/23/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • MN
  • 55401
Phone
05/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48219
Web
05/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • MI
  • 48141
Phone
05/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • TX
  • 78222
Phone Servicemember
05/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • TN
  • 38104
Phone Older American
05/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 40468
Referral
05/15/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • PA
  • 15461
Phone
05/12/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • UT
  • 84067
Web Older American
05/11/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 78572
Phone
05/11/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • SC
  • 29582
Phone Older American
05/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33311
Referral
05/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • NY
  • 14303
Phone Servicemember
05/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 10468
Phone Older American
05/09/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 91342
Phone Older American
05/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • KS
  • 66509
Phone
05/08/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • MO
  • 64601
Phone Older American
05/08/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • MA
  • 02119
Phone Older American, Servicemember
05/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33161
Phone Older American
05/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • MI
  • 48205
Phone
05/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OH
  • 45405
Phone Older American
05/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • NY
  • 11205
Referral
05/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CT
  • 06902
Phone
05/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 78753
Phone
05/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • WI
  • 53566
Phone
05/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • WI
  • 53566
Phone
05/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 95301
Phone Older American
05/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • AZ
  • 85039
Phone
05/01/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32304
Phone
04/28/2023 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Can't close your account
  • MI
  • 48126
Web
04/28/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94606
Phone
04/27/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • LA
  • 71270
Phone
04/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • KY
  • 40351
Web
04/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NV
  • 89156
Phone Older American
04/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30009
Phone
04/25/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CO
  • 81226
Postal mail
04/24/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 92130
Web
04/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 94941
Phone Older American
04/21/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • CA
  • 94603
Phone
04/20/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 12944
Phone
04/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • AZ
  • 85282
Phone
04/19/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NV
  • 89403
Phone Older American
04/19/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • TX
  • 79065
Phone Older American
04/18/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NY
  • 11208
Phone
04/18/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MO
  • 63301
Phone Older American
04/17/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • OH
  • 45237
Phone
04/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • MS
  • 39289
Phone Older American
04/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • AZ
  • 85381
Phone Older American
04/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NJ
  • 07111
Web
04/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • OK
  • 74825
Phone
04/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • AR
  • 72360
Phone
04/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 32726
Referral
04/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TX
  • 75652
Phone
04/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SC
  • 29640
Phone
04/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MO
  • 63872
Referral
04/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • KY
  • 40004
Phone
04/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MI
  • 48336
Web Servicemember
04/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48301
Phone Older American
03/31/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • PA
  • 18102
Phone
03/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • MI
  • 48329
Web
03/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MS
  • 38834
Postal mail
03/28/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19124
Phone Servicemember
03/27/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 94806
Phone
03/25/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77042
Web Older American, Servicemember
03/24/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 91101
Web
03/22/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • MS
  • 39206
Phone
03/22/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NM
  • 87120
Web Older American
03/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • XXXXX
Phone
03/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MA
  • 01950
Referral
03/20/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • NY
  • 14304
Phone
03/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • PA
  • 16507
Web
03/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • FL
  • 34432
Referral
03/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • ND
  • 58701
Phone
03/15/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AZ
  • 85140
Referral
03/14/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • WI
  • 53216
Phone
03/13/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OH
  • 44103
Phone Older American
03/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OK
  • 73099
Phone
03/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 77057
Referral
03/10/2023 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with your lender or servicer
  • Received bad information about your loan
  • CA
  • 90038
Phone
03/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • FL
  • 33565
Phone Older American
03/09/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • CA
  • 91768
Referral
03/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NC
  • 27839
Phone Older American, Servicemember
03/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CT
  • 06062
Web
03/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • KY
  • 40213
Phone Older American
03/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 19401
Phone
03/07/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NV
  • 89031
Phone Older American
03/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • IL
  • 60609
Phone Older American
03/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WI
  • 53220
Phone Older American
03/06/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 95023
Phone
03/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • MO
  • 65721
Phone
03/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • MD
  • 21201
Phone Servicemember
03/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • GA
  • 30241
Phone Older American
03/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MA
  • 02703
Phone
03/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem adding money
  • CA
  • 92110
Phone
03/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 92337
Phone
02/28/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 61201
Phone Older American
02/27/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • OK
  • 74959
Phone Older American
02/27/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32159
Phone
02/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 90031
Web
02/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NH
  • 03103
Phone Older American
02/23/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 93907
Phone
02/23/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07960
Referral
02/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48203
Web
02/21/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • VA
  • 23235
Referral
02/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 77701
Phone Older American, Servicemember
02/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 13459
Phone Older American
02/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • XXXXX
Web Older American
02/16/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • NY
  • 11101
Phone Servicemember
02/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 32343
Phone
02/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • OR
  • 97914
Postal mail
02/14/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • MI
  • 48039
Web
02/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MD
  • 21740
Phone Servicemember
02/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 12434
Phone Older American
02/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • OH
  • 44103
Phone
02/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CA
  • 95901
Phone
02/13/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 47904
Referral
02/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 02210
Phone Older American
02/10/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • TN
  • 37864
Referral
02/09/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • HI
  • 96777
Phone
02/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • XXXXX
Web Older American
02/08/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • CA
  • 90301
Phone
02/08/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • AL
  • 36604
Phone Older American
02/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • MI
  • 48221
Referral
02/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 10467
Phone
02/06/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • AR
  • 72401
Phone Older American
02/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • SC
  • 29829
Phone Older American
02/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 74006
Referral
02/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • IL
  • 60609
Web Servicemember
02/03/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • NJ
  • 08079
Phone
02/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NV
  • 89074
Phone Servicemember
02/02/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 48618
Phone Servicemember
02/01/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 34983
Phone
02/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • SC
  • 29741
Phone
02/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 93960
Postal mail
01/31/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • HI
  • 96819
Web Older American, Servicemember
01/30/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 14621
Web Older American
01/30/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WV
  • 25276
Phone
01/30/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 45231
Phone Older American
01/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NJ
  • 08330
Web Older American, Servicemember
01/26/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • LA
  • 70560
Phone
01/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • IN
  • 47660
Phone
01/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OK
  • 73051
Phone Older American
01/24/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KS
  • 67216
Referral
01/23/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 14220
Referral
01/19/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • NV
  • 89104
Phone Servicemember
01/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 33032
Phone Older American
01/17/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NJ
  • 07111
Web Referral
01/17/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • FL
  • 34711
Phone Older American
01/14/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • SC
  • 29673
Referral
01/13/2023 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 44505
Phone Older American, Servicemember
01/12/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 94123
Referral
01/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • TX
  • 77077
Web Referral
01/11/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MS
  • 39573
Phone
01/10/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • MA
  • 02601
Referral
01/10/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NY
  • 11590
Web
01/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • OR
  • 97034
Phone Older American, Servicemember
01/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 95060
Web
01/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 33612
Web
01/09/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 12144
Phone
01/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 15537
Web
01/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • KS
  • 66716
Phone
01/06/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • NC
  • 27603
Phone Older American
01/05/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • KS
  • 66102
Phone
01/05/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • IN
  • 47150
Phone
01/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IA
  • 50112
Phone
01/04/2023 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • WA
  • 98133
Phone
12/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 10027
Web Older American
12/27/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • FL
  • 32976
Phone Older American
12/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MO
  • 63043
Phone
12/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • AL
  • 36117
Web
12/21/2022 Yes
  • Money transfer, virtual currency, or money service
  • Traveler's check or cashier's check
  • Problem with customer service
  • IL
  • 60654
Web
12/20/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 91730
Postal mail Older American
12/20/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 90036
Web Older American
12/20/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • MI
  • 48076
Web
12/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 08823
Phone Older American
12/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 93036
Phone
12/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MI
  • 49103
Phone
12/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MO
  • 63135
Phone
12/13/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NY
  • 10314
Referral
12/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 95762
Phone Older American, Servicemember
12/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 33304
Web
12/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 31324
Postal mail Older American
12/09/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OH
  • 43302
Phone
12/09/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • GA
  • 30012
Phone Older American
12/09/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • IA
  • 50250
Referral
12/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 73703
Phone
12/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • AZ
  • 85257
Phone Older American
12/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • CO
  • 81004
Phone
12/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • GA
  • 30052
Phone
12/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OH
  • 45872
Phone Older American, Servicemember
12/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • NV
  • 89008
Phone Servicemember
12/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MD
  • 20874
Referral
12/02/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OR
  • 97218
Phone
12/02/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 10460
Phone Older American
12/01/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • MI
  • 48043
Phone
11/30/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CT
  • 06001
Web
11/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 18103
Web
11/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 90014
Web
11/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • SC
  • 29403
Postal mail
11/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OR
  • 97374
Phone
11/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IA
  • 50501
Web
11/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 34471
Referral
11/14/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • TN
  • 38063
Postal mail Servicemember
11/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NC
  • 27707
Referral
11/10/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • OK
  • 73109
Phone
11/10/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • FL
  • 32591
Phone
11/09/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 91790
Phone
11/09/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • NV
  • 89144
Postal mail
11/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 17557
Web
11/08/2022 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11566
Web
11/08/2022 Yes
  • Checking or savings account
  • Savings account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 75216
Phone Older American
11/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 33647
Referral
11/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • KY
  • 41702
Phone
11/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • AR
  • 72114
Phone
11/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 16743
Web
11/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IN
  • 47446
Phone
11/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NJ
  • 08873
Phone
11/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 17747
Web
11/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MI
  • 48044
Web Older American, Servicemember
11/02/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • SC
  • 29440
Phone
11/01/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • GA
  • 30016
Web Servicemember
10/31/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MA
  • 02302
Phone Older American
10/28/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90401
Web Older American
10/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85653
Web
10/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WI
  • 53013
Phone
10/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • TX
  • 77088
Phone
10/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 32804
Web
10/23/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • PA
  • 18103
Web
10/20/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • WA
  • 98101
Phone
10/20/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • MT
  • 59405
Phone Older American
10/18/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • WI
  • 53029
Web Older American
10/18/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 95841
Phone
10/18/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • FL
  • 32310
Phone Older American, Servicemember
10/17/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 07304
Phone Older American
10/17/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 62901
Postal mail
10/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NC
  • 28079
Web
10/14/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • PA
  • 16652
Phone
10/13/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 10010
Phone
10/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 78648
Phone Older American, Servicemember
10/12/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • WA
  • 98640
Phone
10/11/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 95023
Phone
10/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 32591
Phone
10/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • TX
  • 79101
Phone Older American
10/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WI
  • 53144
Phone
10/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 93220
Phone
10/04/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Don't want a card provided by your employer or the government
  • VA
  • 24168
Phone Older American, Servicemember
10/04/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • MO
  • 65616
Referral
10/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NE
  • 68131
Phone
10/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NJ
  • 07034
Web
10/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AL
  • 36312
Web
09/30/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CO
  • 81226
Postal mail
09/29/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CT
  • 06513
Referral
09/29/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 92101
Referral
09/28/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NJ
  • 07753
Phone Older American
09/27/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • TX
  • 77657
Phone Older American
09/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • FL
  • 33167
Phone Older American
09/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48021
Referral
09/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 91502
Phone
09/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IN
  • 46256
Phone Older American
09/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 90045
Postal mail
09/23/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CO
  • 81050
Web
09/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IL
  • 60411
Phone
09/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MI
  • 48105
Phone Older American
09/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • NC
  • 27511
Postal mail Older American
09/21/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • CA
  • 94533
Phone
09/20/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 34606
Referral
09/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • NC
  • 28213
Phone Older American
09/19/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • NY
  • 11803
Phone
09/16/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AR
  • 72830
Referral
09/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 15222
Phone Servicemember
09/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • GA
  • 30477
Phone Older American, Servicemember
09/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • OH
  • 43228
Phone Older American
09/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • LA
  • 71360
Phone Older American
09/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MT
  • 59337
Phone Older American
09/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 45628
Phone
09/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • AL
  • 36567
Phone
09/09/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19013
Phone Older American, Servicemember
09/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • MN
  • 55810
Web
09/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • OR
  • 97394
Referral
09/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 92620
Web Servicemember
09/02/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • LA
  • 70094
Web
09/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • TX
  • 75181
Web
09/02/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • FL
  • 32550
Phone Older American, Servicemember
09/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • IL
  • 60472
Phone
09/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 92553
Web
09/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 14004
Referral
08/31/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • SC
  • 29624
Phone Older American
08/30/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 29680
Phone Older American
08/29/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NM
  • 87420
Phone Older American
08/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19126
Web
08/26/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SC
  • 29716
Phone Older American, Servicemember
08/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • TX
  • 78207
Referral
08/26/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • AR
  • 71913
Referral Older American
08/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 16148
Web
08/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94133
Phone Older American
08/25/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OR
  • 97123
Phone
08/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • NY
  • 11706
Phone Older American
08/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CO
  • 80524
Phone Older American
08/24/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • KY
  • 40160
Referral
08/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • IL
  • 60517
Web Older American
08/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NY
  • 11216
Web
08/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 48331
Web Older American
08/18/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90028
Phone
08/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 75204
Phone Older American, Servicemember
08/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • KS
  • 66607
Phone
08/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OH
  • 44120
Referral
08/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • CA
  • 90292
Referral
08/12/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 90631
Phone Older American
08/10/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WY
  • 82001
Referral
08/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 76140
Phone
08/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OH
  • 45601
Phone Servicemember
08/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 91101
Web
08/05/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • LA
  • 70586
Phone Older American
08/05/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MI
  • 48042
Web
08/05/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CO
  • 80017
Web Servicemember
08/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • VA
  • 23504
Phone
08/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • DC
  • 20019
Phone
08/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • OK
  • 74079
Phone Older American, Servicemember
08/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 74017
Phone Older American
07/29/2022 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Lost or stolen check
  • OH
  • 45102
Web
07/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33805
Phone Older American
07/27/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MI
  • 48632
Phone Older American
07/27/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 78741
Phone
07/25/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Overcharged for something you did purchase with the card
  • WI
  • 53404
Web Referral
07/25/2022 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Problem using a debit or ATM card
  • MI
  • 49546
Phone Older American
07/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • VA
  • 23060
Web
07/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • GA
  • 31503
Web
07/20/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • AL
  • 36560
Phone
07/19/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IL
  • 60617
Phone Older American
07/18/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MI
  • 48201
Phone Older American
07/18/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • ME
  • 04976
Phone Older American, Servicemember
07/18/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AL
  • 35661
Phone
07/18/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • FL
  • 33161
Referral
07/15/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CO
  • 808XX
Web Servicemember
07/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MD
  • 21216
Web Older American
07/15/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OK
  • 73107
Phone Older American
07/15/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • AL
  • 35073
Phone Older American
07/14/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • FL
  • 33013
Phone Older American
07/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 94110
Phone
07/13/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 62801
Phone
07/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • NY
  • 14204
Phone
07/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • OR
  • 97132
Phone
07/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • NC
  • 28772
Phone Older American
07/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • DC
  • 20020
Phone Older American
07/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem with direct deposit
  • CO
  • 80207
Phone Older American
07/07/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • WV
  • 26003
Phone
07/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • PR
  • 80302
Postal mail Older American
07/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • GA
  • 30047
Phone
07/05/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • OH
  • 44483
Phone
07/05/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • IL
  • 60553
Phone
07/03/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • AZ
  • 85719
Web
07/02/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • OR
  • 97601
Web
07/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MD
  • 20716
Phone Older American, Servicemember
07/01/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 60620
Phone
06/25/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Cashing a check
  • MI
  • 48124
Web
06/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 14450
Web
06/24/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • NV
  • 89081
Web Older American
06/23/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • MS
  • 39401
Phone
06/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • FL
  • 33707
Phone Older American, Servicemember
06/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94115
Referral
06/22/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • WA
  • 98902
Phone Older American
06/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 62822
Phone Servicemember
06/21/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • PA
  • 19131
Phone
06/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 94510
Phone Older American
06/19/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 91364
Web
06/17/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NC
  • 28139
Phone Older American, Servicemember
06/17/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89144
Phone Older American, Servicemember
06/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • VA
  • 23228
Phone Older American
06/16/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • MS
  • 39443
Phone
06/16/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • SC
  • 29379
Phone
06/13/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Unable to get your credit report or credit score
  • Other problem getting your report or credit score
  • NJ
  • 07720
Web Older American
06/10/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 08332
Phone
06/10/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 13335
Phone Older American
06/09/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CT
  • 06478
Phone
06/08/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Overcharged for a purchase or transfer you did make with the card
  • FL
  • 32177
Referral
06/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble getting information about the card
  • PA
  • 18603
Phone Older American
06/07/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • MS
  • 39212
Phone Older American
06/06/2022 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 75237
Phone Older American