Colonial Mortgage Service Co. Of America CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
07/21/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 17050
Web
I want to file a complaint regarding the harassment I am facing from one of the agents of Colonial Mortgage Service. I had contacted this company in XXXX and then in XX/XX/2021 in regard to refinancing my primary residence. Due to reasons beyond my control the refinancing was not approved by the XXXX XXXX. I contacted the same company few days back but when no one returned my inquiry I proceeded with another financial institution, with which I am currently working. The agent XXXX XXXX contacted me today and after learning that I had gone with another lender due to no response from his side he became very agitated and started yelling at me over the phone with the threatening tone followed by email to the same effect ( email copy attached ). Right after this I started receiving calls from a number of lending companies that I have never contacted for any kind of business - refinance or anything like that. I was told they were contacting me because they received my information for a need for loan. I have also received several emails of similar nature ( attached herewith ). I would like you to kindly investigate this company and the agent as they have access to all personal information for my family including drivers license, social security, banks that this agent seems to have shared without my permission. I am afraid that with this kind of access my finances, savings are not safe along with mine and my familys safety. This request is to review this complaint as an urgent matter given the gravity of this situation.
03/22/2016 No
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 08029
Referral
11/27/2012 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • PA
  • 19152
Web