Collection Resources, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
04/06/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Unable to get your credit report or credit score Other problem getting your report or credit score	TX 79764	Web
I am wanting to buy a home so I am trying to pay off bills I have in collection, I wasn't aware of a lot them that are in collection due to the year they went in, which it ranges from XX/XX/XXXX-XX/XX/XXXXand mainly all medical bills from XXXX XXXX I had to have, I looked on XXXX XXXX to see what all on there but it didn't list them all for some reason ... i have asked all 3 credit burous for my reports due to I cant seem to just look at them on-line ... anyway ... on XX/XX/XXXX i started to call the agencies where i have bills at pay them in full, i called XXXX XXXX that my report said i had 1 bill at there in amount of XXXX but they informed me i had 3 bills in amount of XXXX, I requested they send me a statement and they said they don't have to send me anything and how would l like to pay that today? I told her i'm not paying anything till I get a statement and she informed me well I guess you will owe this forever then .... next one is XXXX XXXX i had 3 bills there according to my report but when I called they said I had 5, the 2 I didn't know about amounted to XXXX which the total of all was XXXX so i paid it all in full and requested they send me a statement that says each bill that is paid, she informed me we don't do that, I can send you a email for proof of payment saying paid in full, I said ok but how do i get a statement of each bill that was paid, she basically said she doesn't know nor do i care ... .this was after i paid it all in full ... my acc # is XXXX and conf # is XXXX that's all she tell me, next one is collection resources my bill there was XXXX which I paid in full but said she could not send me anything that said i paid ... she said use your account to prove it, I cant prove its paid by that cause there is no name of company where the bill came from nor would it say paid in full ... .I am so mad that all these places don't give a XXXX about you and all they want is money..all of them told me it would be over 6 weeks before my credit report would say its been paid or longer depending on how they feel ... .this is not XXXX right ... I'm trying to get my credit to a great place and they don't seem to want to do XXXX for you ....
05/19/2021	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	NM 88240	Web
On XX/XX/2021 I received a letter from Collection Resources , Inc in XXXX XXXX, New Mexico for a Medical bill. The amount was for {$730.00}. The amount of the bill sent to this collection agency was only for {$720.00}. On XX/XX/2021 I wrote and mailed a dispute letter to the above company informing them that these additional fees violate the Fair Debt Collection Practices Act and that this inflated amount is not allowed. This letter was sent via USPS signature required and was received by Collection Resources, Inc on XX/XX/2021 at XXXX Mountain Time and signed for by C. Resources. On XX/XX/2021 I received a letter from the above company with an inclosed itemized statement from the hospital stating that the debt owed was {$720.00}. On XX/XX/2021 at XXXX Mountain Time I called Collection Resources, Inc and spoke to XXXX XXXX about the account. Per XXXX the amount now owed on the account is {$740.00} due to taxes that were added to the original debt. I advised that this is why I was disputing the account and asked for something on their company 's letterhead stating that these taxes were valid and not in violation of the Fair Debt Collection Practices Act. XXXX then transferred me to her supervisor XXXX. XXXX stated that they are going by the New Mexico law that allows additional fees to be added to collection accounts. I asked XXXX to please provide me with this law information or a letter on their letterhead explaining that this law supersedes the federal Fair Debt Collection Practices Act. XXXX stated that she did not have anything like that and that she could not provide me with anything like this.I advised her that until I obtained proof that New Mexico collection laws supersede the federal FDCPA from their office on their letterhead that I would be unable to pay this bill and that I would continue to dispute it per the violation of the FDCPA sections that state that collectors can not misrepresent the amount owed and can not charge additional fees. She stated that she would notate the account and the fees would continue to accrue. That is when I contacted the FTC and was referred to the CFPB to file a formal complaint.
06/09/2022	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CO 80909	Web	Older American
On XX/XX/XXXX I injured my XXXX and went to the emergency room at XXXX XXXX XXXX XXXX in XXXX Colorado. I submitted all my information including all my medical information to the staff at this hospital. I was treated and released. The hospital submitted for services to my insurance company on XX/XX/XXXX. I received an invoice from the hospital in XXXX of XXXX for {$2200.00} and I paid my part of {$500.00} after insurance paid their Part. At this point I was under the impression that my bill was Paid. On XX/XX/XXXX, approx. 1 year and XXXX XXXX months later I received an invoice from XXXX XXXX XXXX associates for {$650.00} for the emergency doctor 's fee. This was the only Invoice I received from them. I checked all my statements from the insurance company from XX/XX/XXXX to XX/XX/XXXX and found that XXXX XXXX XXXX XXXX had not submitted for payment of services. On XX/XX/XXXX I contacted the billing dept for XXXX XXXX XXXX XXXX about this invoice. I advised them that they haven't submitted this to my insurance company and that once submitted I would pay the amount owed and that my medical insurance information was submitted to the hospital where I was treated. On XX/XX/XXXX I received a letter from Collection Resources Inc. for the amount of {$650.00}. At this point it was obvious that XXXX XXXX XXXX XXXX didn't submit to my medical insurance. Now due to their negligence I am in collections instead of paying my part of 20 % ( {$130.00} ). This is XXXX XXXX XXXX XXXX mistake and I in good faith I did my part by submitting my medical insurance information so they could get paid.
07/25/2015	No	Debt collection Medical	Improper contact or sharing of info Contacted me instead of my attorney	NM 87105	Web
one day as I tried to buy a home for me and my family the company I 'm dealing with get the home informed me that I have a medical bill in collection that I have to take care I did research and this and it came out to be when I had my daughter, I was sure I had medial coverage I called XXXX to get conformation that I did have XXXX during this time. I also made contact with women specialist witch i then started asking why i was been billed they then read to me a address they had incorrectly. a few phone calls and a schedule hearing to get a coverage letter saying I had medical coverage at this time. then I was told by XXXX to call he collection agency and let them know that I have a paper saying I have coverage and to XXXX them over the proof. so I did so I was then told to called the company that billed me and asked then to re bill me so Medicaid can cover this. then the women specialist sent me a paper bill instead of re-billing there for I went completely around again making phone calls to the Medicaid collections women specialist finally a couple weeks in I talk to a manger at women 's specialist who then said they can not help me because it would be just time filling and they could n't do anything about it I then told them this was not my fault and they had the wrong address they said this address they had they got it from the hospital I then asked if they had the address why could n't they get the XXXX information also. these people where not from my request the hospital called them in to help not me!
12/17/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	TX 78217	Web
After reviewing my credit profile on XX/XX/2020 I identified a discrepancy with accounts listed under Collection Resources. I requested a validation on XX/XX/2020 as this was an account that I did not recognize. I reviewed my credit report again on XX/XX/2020 and the account continues to reflect on my credit report and I have not received any correspondence from creditor to validate these accounts as correctly belonging to me despite my credit report nor any updates to reflect that the accounts are disputed and therefore a 2nd validation letter was sent out on this day. As of XX/XX/2020 I have not received the requested validation in a timely manner according to the Fair Debt Collections Practices Act and I do not believe the account belongs to me nor do I believe that the creditor has HIPAA authorization to access the account nor authorization to attempt to collect on the account and the account continues to negatively affect me. Please strike and remove this account from all 3 credit bureaus until adequate validation has been received proving that the accounts belong to me and all information is correct.
02/14/2022	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	TX 783XX	Web
I paid five medical bills with this company on XX/XX/XXXX. I spoke with XXXX. I paid over {$300.00} and was told that a deletion letter would be mailed my address. The representative confirmed to me that the medical collections will be removed from my credit reports after payment clears. Their calls are recorded, I hope there is a record of it. The letter I received was only a paid in full letter. I called back on theXXXX and spoke to another associate and she informed that a deletion was not possible and against company policy. I requested that a supervisor review the recorded phone call on the XXXX so they can confirm what was said. A deletion is what I was assured would happen after payment. This is a bait and switch. I don't know why they did this or if XXXX was not trained properly but none of that is my issue. I just want the agreement that we agreed to to be enforced. I don't understand why a business would operate like this.
11/05/2015	No	Debt collection Medical	False statements or representation Attempted to collect wrong amount	TX 79705	Web
On XXXX XXXX, 2015 I received a copy of my XXXX credit report. I noticed XXXX collections from Collection Resources INC XXXX NM XXXX Phone : XXXX ( XXXX ) XXXX I called XXXX on numerous occasions and disputed these items, however they did not remove them. On XXXX XXXX, 2015 at approximately XXXX I called Collection Resources INC and spoke with XXXX and she stated I only have XXXX account with them. The account number is XXXX and stated that the other account was the same XXXX. The other account number is XXXX. The same debt is reporting on my credit report twice. XXXX informed me that the collection agency does not speak or communicate XXXX. When I spoke to XXXX they informed me to contact the collection agency. No one has given me a correct answer, and XXXX parties have failed to Validate these accounts. This account must be removed due to the fact its reporting twice.
08/11/2015	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	TX 799XX	Web	Servicemember
My physician 's office mistakenly sent this account for collection in XXXX of 2015. My physician 's office took action right away when they determined that they had sent the account to collections in error and immediately contacted the collection agency to have the account removed. This occurred in early XXXX 2015. I just checked my credit reports and the collection accounts are still on all XXXX credit reports. When I called the collection agency, they would n't help me to remove the account, they just told me to file a dispute with the credit agencies. They did n't even ask for my account number, just said that they would have done it right away. Basically, they said that it 's my problem, not theirs, and I need to go through the dispute process to have the inaccurate removed.
12/30/2019	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	NM 88005	Web
I did not receive any communication from this company regarding the debt, but they posted a collections account on my credit reports with all three reporting agencies. I do not owe the amount, and have EOB 's from my insurance providers showing that I did not owe the supposed original creditor anything at that point in time. The collections agency has stated that they are unable to substantiate the amount owed with any sort of proof, but is unwilling to remove it from my credit history unless I pay it. Normally, I would just pay for something this small, but I'm furious that they would post derogatory marks on my credit history without ever contacting me in the first place. I would like this collections agency to be investigated for such practices.
06/17/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NM 88240	Web
I have disputed these inaccurate accounts that are reporting to my credit report for validation and all companies involved Collection Resources, XXXX, XXXX, and XXXX have all verified them reporting as " Accurate ''. I received a letter from Collection Resources on XX/XX/2021 showing the itemized information they are claiming as accurate and have an incorrect SS # listed under my personal information that is NOT mine! This false information can be someone else! See attached copy letter from Collection Resources and my credit report showing how they are reporting false/inaccurate information to XXXX, XXXX, and XXXX!
03/22/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 79763	Web
I recently took a closer look into my credit report and found out about fraudulent reporting on my credit report. So far 51 accounts all from a company out of New Mexico : Collection Resources Inc. I have Spoken to the owner which claimed he would get this situation taken care of by today/ per phone call conversation on Monday XX/XX/ 2019. I called him back today requesting documentation of what all has been done. He asked me what I wanted. I repeated myself and he hung up on me. Attached are the accounts that I have come across thus far. Currently awaiting 2 more reports to cross reference
03/22/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 79763	Web
I recently took a closer look into my credit report and found out about fraudulent reporting on my credit report. So far 51 accounts all from a company out of New Mexico : Collection Resources Inc. I have Spoken to the owner which claimed he would get this situation taken care of by today/ per phone call conversation on Monday XX/XX/2019. I called him back today requesting documentation of what all has been done. He asked me what I wanted. I repeated myself and he hung up on me. Attached are the accounts that I have come across thus far. Currently awaiting 2 more reports to cross reference
10/23/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	NM 88201	Web	Older American, Servicemember
I was incarcerated during this time at XXXX XXXX XXXX XXXX ( XXXX ) This debt should of been paid by them it is their responsibility not mine I have full coverage insurance when not incarcerated the bill belongs to them they are legally require to pay not the inmate. This has hurt my credit and is not and never was authorized by me. I was incarcerated for 17 months with never being released to take care of my personal finances. I was incarcerated from XX/XX/XXXX to XX/XX/XXXX XXXX then from XX/XX/XXXX to XX/XX/XXXX at XXXX prison in XXXX NM
10/27/2017	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	GA 30236	Web
On XXXX XXXX, 2015 Collection Resources, INC. placed an account for the amount of {$410.00} on my credit report in violation of the Fair Credit Reporting Act. Collection Resources, INC. failed to notify me and provide adequate documantation to validate the debt is mine prior to placing it on my credit report. I have no knowledge of the account Collection Resources, INC. is attempting to collect on. Furthermore, this dept appears to be of a medical nature. If this debt has derived from my medical history, it is in violation of HIPAA.
12/06/2018	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	FL XXXXX	Web
XXXX has been non-compliant with removing the unverified account COLLECTION RESOURCES INC Opened Date XX/XX/2015 which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that COLLECTION RESOURCES INC was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
04/02/2021	Yes	Debt collection Other debt	Written notification about debt Didn't receive notice of right to dispute	NM 87505	Web
A collection account appeared on my credit report by " collection resources Inc '' and significantly impacted my credit score while in the process of obtaining a mortgage. I called the company and it became clear that they never had my full address or phone number and I never received a collection notice. I paid the account in full and would like this account to be removed from my credit report as soon as possible.
12/31/2016	No	Debt collection Medical	Communication tactics Frequent or repeated calls	TX 799XX	Web
I have not been notified that my hospital bill was sent to collection. I started receiving called from a number leaving me automated messages like " if this is ( my name ) please call back about your collections account ''. They call every day during working hours, no one tells me what debt I owe or who they are, just leaves messages calling and saying I need to call back.
04/19/2017	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	TX 79928	Web
I do not recall this debt, i do n't reside or go to drs or hospitals in las cruces, i would like to see original paper work that shows it was indeed me that made these charges and if it is then i want to pay for it. this collector keeps selling the note and keeps coming out on my report and i have no clue where its from.
07/13/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NM 88240	Web
I filed complaint # XXXX on XX/XX/2021 due to additional fees and the amount owed being misrepresented by the collection agency. They responded that they would remove the fees. Today I received a credit score alert and found that they have reported to the credit bureau the amount with the fees that they were to remove.
08/25/2017	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	NM 880XX	Web
This creditor Collection Resources Inc. ( whom I have never received services from ) is unable to verify debt dated XX/XX/2013 for {$70.00} ; please remove this collection account from my credit report promptly. Very unfair and unacceptable practices by collection agencies and slow credit bureaus to follow-up.
03/08/2021	Yes	Debt collection Medical debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	TX 79938	Web
I am choosing to settle this debt with original creditor XXXX XXXX XXXX, I know that its their obligation to assist me with this matter since they are a nonprofit organization they must help please cease and desist all collections activities and stop reporting this mess.
10/28/2021	Yes	Debt collection Credit card debt	Written notification about debt Didn't receive notice of right to dispute	NM 88005	Web
I am not liable for this debt with XXXX XXXXXXXX XXXX XXXX and I do not have a contract with XXXX plus they did not provide me with the original application like I asked. Account XXXX : XXXX Amount Disputed : {$99.00}
02/16/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 797XX	Web
The data that you showed in my credit report I previously requested a proof of how you managed this. You can't demonstrate any of the data referenced in the past credit report information that I challenged with.
10/24/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	AZ 85629	Web	Servicemember
XXXXXXXX XXXX I provided insurance information. No respond. I requested validation of debt no response. I told them there was a new law that all XXXX XXXX must be removed as of XX/XX/2022 no response
10/11/2019	Yes	Debt collection I do not know	Written notification about debt Didn't receive notice of right to dispute	NM 87108	Web
I do not know who this company is nor is this debt mine. I have received no notice of this debt either. I was only made aware of this erroneous collection attempt by a notice from XXXX XXXX.
05/24/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CO 810XX	Web
I have requested number of times that they produce proper documentation and all Im told is just pay. I have also asked for an investigation and it is not being complied with under the fcca.
03/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 79762	Web
I am a victim of identity theft XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AR XXXX COLLECTION RESOURCES INC XXXX XXXX XXXX XXXX XXXX, NM XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX
06/12/2015	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	TX 76053	Web	Servicemember
I paid this debt in full and they are not updating my Credit report to reflect paid in full.
07/03/2023	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	MO 65584	Phone	Older American, Servicemember

08/23/2022	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	AZ 85331	Web

07/09/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Unable to get your credit report or credit score Problem getting your free annual credit report	MI 48226	Web

09/07/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	NC 27265	Web

06/30/2021	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	NM 88005	Web

03/04/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	NM 88135	Web

03/03/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive notice of right to dispute	TX 79009	Web

05/28/2020	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt		Phone	Older American

11/01/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	NM 87109	Web	Older American

06/26/2019	No	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	TX 79925	Web	Servicemember

09/10/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CO 81082	Web

11/17/2017	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 79714	Web

09/30/2017	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TX 79707	Web

01/10/2017	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	NM 88001	Web

12/13/2016	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	NM 88001	Web

11/21/2016	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	NM 88011	Web

11/05/2016	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	NM 88011	Web

09/22/2016	Yes	Debt collection Auto	Cont'd attempts collect debt not owed Debt was paid	NC 28645	Web

01/15/2016	No	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not disclosed as an attempt to collect	TX 79762	Web