Collection Professionals, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
10/04/2022	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TX 79706	Web
To whom it may concern, I am having an issue with a medical debt reported on my consumer credit files with a company called Collection Professionals Inc. I have disputed the debt multiple times to no avail. No information has ever been provided, no documents of any kind which would prove the validity of the account. I know because it is not mine. The company has never once comported itself according to the fair and judicious practices of the FCRA compliance which it says it does. The bureaus, being paid to report this data, take the company 's side without so much as a requirement for validation, as requested. I called the company on XX/XX/XXXX, less than a week ago to inquire about this debt and was informed that they will gladly remove it if I pay it, but I asked for documents pertaining to it, they tell me they moved offices and the paperwork from the hospital must be lost, because they dont have it. So, the woman I spoke with stated they had to contact the hospital for it, which is why they can't provide it. She also informed me about a debt pertaining to a business I owned and sold in its entirety. The woman said they had a judgment against me for this other debt, which I explained was not mine as the company had been sold, was an LLC and that this was done prior to the debt in question. Again, I call for one thing and am told another. There accompanied a veiled threat to report this information as well if I did not pay, even when I explained I had no knowledge of it, and it was obviously not mine. The woman told me she would look into it and for me to call Monday. I called Monday and asked for the complete file of data they have on me, including all debts, collection efforts, the supposed judgment and anything else as I would retain legal counsel and they needed this information. The agent told me she could not provide me with any information because they did not have it, and whatever they had on me would need the approval of her bosses. Every document I ask for is denied, their explanation is they do not have it, it is waylaid, lost in a move of offices which they have recently undergone. Yet, they inform me that if I pay their fraudulent debts, they will erase everything. This is just a tad unprofessional and violates my rights as a consumer. Also, I called a Wyoming number, but that office has been moved to Illinois, so they are using the remote number, but their address is at another location. The debt is not mine, there is no judgment against me, nor have I ever received any kind of documentation from Collection Professionals Inc or any other company or court for any other judgment or debt. This entire matter stinks to me. I am seeking the mediation of this agency to help oversee this issue of phantom inaccurate debts and the scam I feel I am being subjected to. Collection Professionals Inc. is acting in violation of the FCRA, my consumer rights and common decency. They are threatening to ruin my credit, affect my credit score and worthiness to collect a debt I do not owe and which by their own admission, can not validate or document. I am further being asked to pay a judgment against me, and that they will erase all items. But again, I have never had a judgment against me, they also refuse to provide me with this information, yet insist I pay it. This data has no reason to be on my credit report, it does not meet FCRA compliance as they state and is simply not mine on any level. I have asked for documents from the source and have had none provided at any given moment, neither prior to me calling them or after. I am asking that this agency have them provide this information or any other information they have on me, in regard to debts or judgements as required under the law. I will consider legal redress against Collection Professionals Inc on my own but am asking this federal agency for assistance in mediation, to insure that not only this illegal practice is put on the record but also for others who find themselves similarly situated.
06/12/2018	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	WY 82801	Web
In XX/XX/XXXX sometime I was served for a judgement against me for Collection Professionals Inc. in XXXX Wyoming. I did not receive any other type of communication from them explaining the debt I owe, how much, or to whom I owed. In XX/XX/XXXX they garnished my wages. I was unaware that they were going to do so because I didn't receive any type of communication once again from their company. I found out because the company I work for sent me something in the mail. They garnished around 400.00 dollars every two weeks. I had assumed I was finished paying my debt with this garnishment, because once again I received no communication from there company, and my judgement was no longer on XXXX, XXXX or XXXX credit reporting agencies as it was in the past.I recently received a notice in the mail from the company I work for that I was going to be garnished. This blew me away because I have still heard nothing from Collection Professionals Inc. I am a family of XXXX and the only one working and due to recent health issues I struggled to work fulltime. I called Collection Professionals Inc. and explained my situation. The man I spoke with was rude and threatening, he told me they could not work with me and the garnishment would go on. I then asked how much I owed because I haven't received anything from them. He told me over 11,000.00 dollars. I knew something had to be incorrect, so I asked him if he could send me something in the mail in order for me to verify my debt. He said he would so I made sure he had my correct address. I waited for a week or so, and when I didn't receive anything in the mail from this company I went there to speak with someone in person. This time it was a female, I spoke to. I explained my situation and I asked if they could let me make payments instead of garnishing me so that my family and I could still survive. She spoke with her supervisor and said unfortunately I am stuck with the garnishment, she was nice and I could tell she felt bad. I then told her I still haven't received any type of communication showing how much I owe or to whom I owe it. She then printed me off some papers but indicated they were not very detailed so she would send me some in the mail as well. I waited and about a week later I did receive more papers in the mail from Collection Professionals. Most of my debt was medical and from XX/XX/XXXX, and because I can't afford an attorney I researched Wyoming Statute of Limitations. My understanding is that the debt is past the statute of limitations and they shouldn't be able to collect it. They last garnished me in XX/XX/XXXX and because it had been 4 years since they garnished me on this judgent it went dormant and they should be able to garnish me now due to the law in Wyoming. When I looked at papers I received from Collection professionals I didn't see where I had even gotten credit for my garnishment in XX/XX/XXXX. There are several things that are wrong with this whole situation, and now I was forced to work full time regardless of my health because of this garnishment and I still can't pay my bills because they are taking around 400.00 dollars out every two weeks.
06/26/2019	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	WY 824XX	Web
I contacted Collection Professionals Incorporated by mail on XX/XX/XXXX regarding money that I allegedly owed. I stated at this time that I believed the debt was not valid. I received additional documentation of the debt. I contacted the company on XX/XX/XXXX to dispute the charges. XXXX, the office manager, stated that I hadn't paid for services rendered. I stated that this was incorrect. She pulled the file and said that the debt appeared to be related to an employment dispute. She said that she would contact the other party and get back to me. I have a contemporaneous memo regarding all of this. I never heard anything. On XX/XX/XXXX I was served paperwork regarding a civil suit for this matter. Upon speaking with the company on XXXX XXXX, I learned that XXXX documented on XX/XX/XXXX that the debt was verified, which was blatantly false. I have contacted the attorney to notify them of my intent to defend. However, the company has also reported this collection attempt to the credit bureaus. Therefore, I also allege that this constitutes abuse, as I was reported for debt that hasn't even been verified. Lastly, I have also been charged limbo and additional legal fees during this time where I was in limbo.
03/30/2022	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	UT 84660	Web
By not replying in a timely manner to my initial letter on XX/XX/2021, the company have not only violated federal and state laws, but also failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. Additionally, they have failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested. Additionally, please provide the name, address, and telephone number of each person who personally verified this alleged account, so that I can inquire about how they " verified '' without providing any proof, bearing my signature. As per FTC opinion letter from Attorney XXXX XXXX XXXX, you should be aware that a printout of a bill or itemized document does not constitute verification. I am again formally requesting a copy of any documents, bearing my signature, showing that I have a legally binding contractual obligation to pay you the alleged amount.
03/28/2022	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	UT 84660	Web
On XX/XX/XXXX, I sent a letter to the debt collector, requesting validation of said debt, made pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, along with the corresponding local state laws. After waiting for more than 30 days without any response, I sent a second letter on XX/XX/XXXX to inform them that by not replying in a timely manner to my initial letter on XX/XX/XXXX, they have not only violated federal and state laws, but also failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. I was really hoping to hear back from them after that but after blatantly infringing upon my rights by refusing to respond with my second attempt to clear the matter I reached out to a credit bureau to file a dispute. All in all, its been well over 90 days since my initial request to validate the debt and this item has still not been removed from my credit report despite several attempts to validate the debt to no avail.
01/08/2023	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	WY 82801	Web
In reviewing my credit report I noticed the following debts placed with Collections Professionals in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX} I immediately sent a certified letter requesting validation of the debts, to which Collection Professionals responded that they did not have enough information from me. I copied my credit report information and re-sent them another letter via fax on XX/XX/22 to which I received another response stating they did not have enough information to reply. I have attached some documentation to prove that I have sent information to them requesting validation of the debts. I need these debts validated as I have no information on them and they are severely effecting my credit score and would like to hold this company accountable for this.
08/11/2017	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	MT 59801	Web
I hired a local company to fix my hot tub. He completed part of the repair but then never came back to finish the repairs. I prepaid for all repairs on my credit card. Since he never came back to finish the repairs and would not return my phone calls I disputed the unfinished portion of the repair ( about half of the total credit card bill ). He then sent me to collections for the whole amount, plus another unidentified {$760.00}. The collection company has identified that I still owe the payments even after verifying payment. The said they sent me a verification of debt, which I never received. I asked them to help me understand their collection process and said I would pay what is owed, just not for uncompleted repairs and false promises. They said I owe the debt immediately and that I will be reported to the credit bureaus. I have fully contested the collections with letters dated X/XX/2017 and X/X/2017
05/06/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	WY 82801	Web
XX/XX/XXXX XXXX XXXX was paid in full for a date of service XXXX. The hospital failed to bill the insurance. I have not received notice after the fact until I started checking my credit report along with multiple phone calls and emails with the latest being XXXX. I have repetitively sent in multiple times copies of receipts and bank statements showing the account was satisfied in full. The information has been removed from my credit reports numerous times only to have the collection company change names and re post. I consider all of this as a fraudulent and this needs to be permanently deleted and removed.
02/13/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	TX 76110	Web
COLLECTION PROFESSIONALS Original creditor : XXXX XXXX XXXX {$610.00} Balance updated XX/XX/2022 reported this information on my XXXX and XXXX consumer file which is identity theft I never stepped foot in this hospital a day in my life let alone been to any hospital in years plus XXXX and XXXX didnt even validate this collection properly i have also file a identity theft complaint FTC and working on a police report the companies info is located below XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX & XXXX ARE REPORTING THIS IDENTITY THEFT INFORMATION ON MY CONSUMER REPORTS
08/12/2020	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	MT 594XX	Web
On XX/XX/2020, Collection Professionals called me and said I owed them over {$400.00}, plus interest. I told them that I have been making weekly payments directly to XXXX XXXX XXXX XXXX, because Collection Professionals does not accept XXXX XXXX. The collector said that I still owed them {$400.00} plus interest in spite of that fact. My balance at that time was about {$250.00}. XXXX 's actions amount to illegally charging interest for an amount I don't owe. Their actions also constitute harrassment, since they have nothing to do with me resolving my debt.
05/22/2020	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	MT XXXXX	Web
I called them for a 9 year old debt that will be 10 years old this XXXX and they said I need to pay the balance which included attorney fees and {$100.00} more than what's listed summons in order to withdraw the summons which now the XXXX hasn't more than doubled the orginally fee. This is a debt for a part of a class fee for a college course I withdrew from one day after it started and the textbook the college book store refused to take back almost 10 years ago.
01/08/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt was paid	OH 45601	Web	Older American
The Debt Collector is trying me to pay the debt twice. I paid this debt on XXXXPaid to XXXX XXXX XXXX of {$450.00}. And another collections office still says I still owe a different amount which is the same bill I wish your company would check into this since I don't have a phone number ( XXXX XXXX ) by XXXX XXXX. Than you for taking time to check this out. XXXX XXXX XXXX
01/12/2021	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	MT 593XX	Web
Collection professionals inc is trying to collect on a different payment contract for XXXX XXXX XXXX XXXX of XXXX Wy. The contract states money is due when 2019 tax return comes in. With Covid 19 and all we have not gotten our taxes back yet and they filed with collection agency that has been given the contract and refuses to acknowledge the original contract.
08/10/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Was not notified of investigation status or results	SC 291XX	Web
I have tried to contact them and they didnt respond. I dont know whos address it is they was sending the personal mail to and have listed on file. Its impacting my credit report and stopping me from applying for a house. Ive called the company and they didnt resolve or give me a reason for anything. Account balance {$110.00}
10/09/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	WY 82801	Web
Numerous Contacts including re-uploading receipt of payment. This company refuses to remove it from my credit report and reflect it as paid. It is a continual effort on my part to show the account was satisfied.
04/29/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	AZ 85226	Web
The debt was paid but it has not been updated as paid on my credit report.
11/05/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	MT 59725	Web

03/31/2023	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 76123	Web

03/07/2023	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 76123	Web

02/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NC 28311	Web

01/05/2023	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TX 76028	Web

01/02/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	TX 76028	Web

12/09/2022	Yes	Debt collection I do not know	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	MT 59102	Web

11/23/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 76028	Web

10/12/2022	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 76028	Web

10/11/2022	Yes	Debt collection Medical debt	False statements or representation Impersonated attorney, law enforcement, or government official	TX 76028	Web

04/29/2022	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	UT 84044	Web

03/27/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 77027	Web

02/14/2022	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	TX 76244	Web

02/14/2022	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	TX 76244	Web

01/13/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	TX 76137	Web

01/10/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	MT 59868	Web

01/05/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	UT 84005	Web	Servicemember

12/09/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	WY 82801	Web

12/09/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	WY 82801	Web

12/09/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	WY 82801	Web

12/09/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	WY 82801	Web

12/09/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	WY 82801	Web

12/09/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	WY 82801	Web

12/09/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	WY 82801	Web

11/16/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 76104	Web

10/28/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 76133	Web

10/12/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 76104	Web

09/23/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 76133	Web

09/03/2021	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	PA 19116	Web

09/03/2021	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	PA 19116	Web

09/01/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 76104	Web

08/25/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 76123	Web

06/05/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	UT 84414	Web

04/13/2021	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	CO 80011	Web

11/15/2018	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	WY 824XX	Web

08/27/2018	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	WY 82801	Phone	Servicemember

04/04/2018	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	TX 79761	Web

03/23/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	MT 59807	Web

03/05/2018	No	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	WY 82716	Web

02/28/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CO 80203	Web	Servicemember

02/09/2018	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Collected or attempted to collect exempt funds		Phone	Servicemember

12/19/2017	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	TX 78216	Postal mail

10/31/2016	Yes	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	WY 82435	Web

06/10/2016	Yes	Debt collection Medical	False statements or representation Attempted to collect wrong amount	MT 59801	Web	Older American

05/19/2016	Yes	Debt collection Medical	Taking/threatening an illegal action Sued w/o proper notification of suit	MT 59808	Phone

02/26/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	WY 82414	Phone

12/10/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	MT 59922	Web

11/24/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	WY 82716	Web

09/30/2015	Yes	Debt collection I do not know	Disclosure verification of debt Right to dispute notice not received	MT 59105	Referral

07/29/2015	Yes	Debt collection Medical	Taking/threatening an illegal action Sued w/o proper notification of suit	WY 82732	Phone

11/08/2014	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	SD 57717	Web

09/17/2014	No	Debt collection Medical	Improper contact or sharing of info Talked to a third party about my debt	MT 59405	Web

01/23/2014	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	MT 59722	Web

12/02/2013	Yes	Debt collection Medical	Communication tactics Called after sent written cease of comm	MT 59806	Web