COLLECTION PROFESSIONALS INC (Illinois) CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/05/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 604XX
Web
Collection Professionals Inc. has been attempting to collect a debt on behalf of the XXXX XXXX Fire Protection District and the Lawfirm XXXX, XXXX XXXX XXXX. The debt in question totals in the amount of {$4100.00}. I have never done any type of business with either of these companies nor have I ever been notified from either of these companies that I was indebted to them. I did not even find out about the debts in question until I was contacted by Collection Professionals, Inc. I have received multiple letters and phone calls about this debt for several months prior to beginning the documentation of the correspondences. In previous attempts, I tried to explain to the agents that I was not the correct individual. I was informed that I would have to supply them with a partial Social Security number and/or my birth date to confirm my claim that I was not the correct individual. For obvious reasons, I was not willing to submit the information requested. I was informed that they would not be able to remove the claim against me unless I provided the requested information. On Tuesday, XX/XX/XXXX I received another correspondence from Collection Professionals, Inc. I attempted to contact them by phone at XXXX XXXX CT on Thursday, XX/XX/XXXX. I was directed to an individual named XXXX. I informed XXXX that I was recording the call and I was immediately disconnected. I called back right away and was directed to XXXX again. XXXX informed me that I do not have permission to record the conversation as Illinois law requires that he give consent. I told him that the call was being recorded and that if he is not willing to discuss the matter while being recorded, then I will consider the matter closed. He did say that he was willing to discuss the matter but reiterated that I did not have his permission to record the conversation. At that point, I informed him that I do consider the matter closed and I expect their company to stop all correspondences and attempts to collect this debt from myself, XXXX XXXX who resides at XXXX XXXX XXXX, XXXX Illinois. I then ended the call. I did not hear anything again about this debt for nearly a year and assumed that the matter had finally been resolved. On XX/XX/XXXX, I did receive a new letter from Collection Professionals, Inc. This letter is threatening legal action if I do not pay the balance in full. As of XX/XX/XXXX, I have not received any further information regarding the potential lawsuit. I did check with the credit bureaus verifying that I was not a victim of identity theft. There is no record in my credit report that I have ever incurred the debt mentioned.
09/16/2016 Yes
  • Debt collection
  • Medical
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • IL
  • 613XX
Web Servicemember
This is the document that I was coerced into signing in order for them to release my funds. I was told that I just need to provide this actual document to my bank and they would fax as well and my funds would be released. I asked how is this legal, I received no notification, the lady at the desk got the attorney, I asked the same question, I was given no answer. I requested to see the documentation that was " apparently '' mailed to me, she then held up a document ( she would not let me touch it and examine for myself and then I asked what the date it was mailed and she looked down and said XXXX XXXX, I then stated that is today. I drove the above document to my bank, XXXX XXXX Bank and was then told that the document has not been received via fax. I then called the attorney 's office, XXXX, XXXX, XXXX, XXXX and XXXX ltd and stated that they have not received their faxed copy. The lady was rude and stated that they faced at XXXX. The bank teller XXXX called back to the main branch and was then told that they can not accept this agreed order ( signed under duress, they would not release the levy that I had no prior warning to unless I agreed to an amount and was given no factual legal law that they had the authority to enforce a levy under. I either signed or my funds would be 100 % depleted ). The document would not be accepted to release my funds unless signed by a judge. I called the above attorney 's office again and asked why I was told that the document would suffice as is. I was verbally humiliated and hung up on. I called my workplace and said I had an emergency and personally drove to the courthouse to get a judges signature as I was told by the above said attorney 's office that an attorney from their office would be there today for another court matter and he would try to get the judges signature and they would hopefully fax the correct document to my bank today. I drove XXXX miles to the courthouse and waited. During that time I called the above stated attorney 's office to gather a time frame so I could notify my employer of my return and I was accused of " stalking their attorney at the courthouse and that the matter was out of my hands '' I was again hung up on. I chose to wait for their attorney and he obtained from the judge the proper documentation needed to provide to my bank in which I hand delivered at approx XXXX. I have XXXX children and I do not earn a large some of money and just now in my adult life have health insurance.
10/14/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 60543
Web
XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX Professional Collection XXXX XXXX XXXX, XXXX XXXX, IL XXXX To Disputes Department : This letter is in response to your recent claim regarding a collection, which you claim that I owe you {$84.00}. By lying and stating you mailed out letters to the above address on 2 different occasions is not true, as I didnt move to my new residence until XX/XX/2021, you have not only violated federal and state laws, but you have also failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. Be aware that I am making a final goodwill attempt to have you clear up this matter. The listed item is entirely inaccurate and incomplete and represents a very serious error in your reporting. I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the Consumer Financial Protection Bureau and the Attorney Generals office, should you continue in your non-compliance of federal laws under the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and the corresponding local state laws. I further remind you that you may be liable for your willful non-compliance. Failure on your behalf to provide a copy of any alleged contract or other instrument bearing my signature may result in a small claims action against your company. I would be seeking a minimum of {$1000.00} in damages per violation for : Defamation Negligent Enablement of Identity Fraud Violation of the Fair Debt Collection Practices Act ( including but not limited to Section 807-8 ) Violation of the Fair Credit Reporting Act ( including but not limited to Section 623-b ) You would be required to appear in a court venue local to me, in order to formally defend yourself. My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action. CC : Consumer Financial Protection Bureau CC : Attorney Generals Office CC : XXXX XXXX XXXX
05/19/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 615XX
Web Servicemember
I received a collection letter from Collection Professional , Inc sent on XX/XX/XXXX20 stating they are collecting for IL XXXX XXXX XXXX for {$1100.00}. I responded via mail onXX/XX/XXXX20 with a letter advising them of my dispute, as this bill is a result of a military on-duty injury. This injury was reported and paid as worker 's compensation. I mailed proof of that ( military documents ) along with my letter and contact information for my drill unit. On XX/XX/2020 I received another letter from Collection Professional , Inc attempting to collect on the same date with no regard to my letter sent to them. This time they included a copy of the bill from XXXX XXXX XXXX XXXX. I replied via mail again on XX/XX/20 basically stating the same thing as I originally stated in my XX/XX/20 letter and requested that they stop collection practices and warned that I would report to XXXX and Consumer Financial Protection Bureau if they continue collection. Today I am in receipt of yet another letter attempting to collect a debt, however, this one now shows interest added to the account ( {$1100.00} ). I wish for this company to cease collection practices and properly investigate this debt. In my third and final letter to them onXX/XX/20, I'm including contact information for my drill unit so that they can verify that this is a worker 's comp case and I'm not responsible for this debt. It appears that they are ignoring my request and continue to send the same attempt to collect letters. As military personnel, my credit report/rating is extremely important to me and an inaccurate date can jeopardize my employment and future career and financial related goals. I'm requesting that you contact them immediately ask them to cease collection attempts and remove this derogatory item from my credit report.
04/29/2022 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 613XX
Web
I was informed that there were debts in collections that were actually accrued by my now ex husband. He wasnt paying them and it was/is ruining my credit so I did the right thing and set up payments. Now that I am almost done paying in the debts, I called the company to request a print out of the debt ( who owed the debt, the total amount paid, and the date of service ) I was informed that they could not go back and do that in their system. The representative said our system doesnt show what you have paid only what you still owe and we cant reprint. This is why we stress to our clients to keep the monthly statement we send. I was NEVER told one time I needed to keep that statement or I definitely would have. I even asked for their advice on how I could go about getting that information and she had no answers and said unfortunately I dont think youll be able to obtain that, and if you call the original creditor theyll just send you to us. I feel very helpless especially when I tried to do the right thing and pay the debts ( that really arent even mine ). The debts were from collection professionals in XXXX Illinois. There were a total of three bills. The totals that I was told were for {$940.00}, {$54.00}, XXXX XXXX.she only provided me with vague details stating one was from radiology and one was from XXXX ( our local hospital ) Please help. All I want it a print out of what I paid, who the debt was for etc and I feel I have the right as a consumer? XXXX XXXX XXXX
09/22/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IL
  • 605XX
Web
I went in for a procedure in XXXX of 2016. I was told the procedure was {$5000.00} flat fee all included and insurance covered it. I paid my copay and had the procedure done. Now, 2 1/2 years later, this is on my credit report for {$910.00}. Much of this is fees and add on XXXX. charges for surgical trays and a consultation that were never mentioned. I had the procedure on the same day as the consultation where I was given all of the information. They checked my insurance, verified it was covered, took my copay before they would operate and then performed the procedure. The attached invoice shows that the insurance company actually paid them more than their quoted price that they offer when someone inquires. The procedure caused many undesired complications which I am still dealing with and now the Dr. is trying to collect on fake fees and trumped up consult and tray charges. Seems to be more of a greed driven business than a Dr . I am happy to discuss and I will be doing anything and everything possible to get this false charge off my credit.
01/16/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IL
  • 613XX
Web
XXXX XXXX attempted to collect {$560.00} from me for a rented water cooler. I tried to settle with company to buy the cooler outright. Company refused and sent the collection amount to The Law Offices of XXXX XXXX in XXXX, ILlinois. I settled with The Lawyers on an amount of {$260.00} to be paid by me and I keep the water cooler. I sent 4 payments totalling the full amount owed. 15 months later XXXX XXXX sent this same account to XXXXOLLECTION PROFESSIONALS INC in an attempt to collect {$2200.00} from me. COLLECTION PROFESSIONALS INC HAS CALLED ME 9 TIMES IN 6 DAYS. Harassing me. I called them back, they hung up on me. I recieved ONE form of physical mail, a letter from them with no Account Number, No Validation, No Itemization. I am enclosing the document they sent to my mailing address. This is an extortion attempt. My next step will be contacting the STATE ATTORNEY GENERAL OF ILLINOIS AND AN ATTORNEY TO FILE A CLASS ACTION LAWSUIT.
06/21/2021 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 604XX
Web
I received a letter from a debt collector stating I owed XXXX from a medical provider. I mailed a letter to the debt collector asking them to verify the debt. I requested dates of services, reason for the visit, and proof of previous payment. When I went to the XXXX XXXX office any out of pocket cost was paid at the time of the visit. I never received any bills, letters, or calls from the XXXX XXXX office. I received a letter back from the debt collector stating " When an undisputed account is listed with us for collection, it is deemed to be due and payable in full. If you need time in which to secure the balance due, call or visit our office so that a reasonable extension of time may be granted ''. This collections agency never supplied me with my request, basically they're stating if the debt was placed with them then the money is owed.
06/21/2021 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 604XX
Web
I received a letter from a debt collector stating I owed XXXX from a medical provider. I mailed a letter to the debt collector asking them to verify the debt. I requested dates of services, reason for the visit, and proof of previous payment. When I went to the Dr. 's office any out of pocket cost was paid at the time of the visit. I never received any bills, letters, or calls from the Dr. 's office. I received a letter back from the debt collector stating " When an undisputed account is listed with us for collection, it is deemed to be due and payable in full. If you need time in which to secure the balance due, call or visit our office so that a reasonable extension of time may be granted ''. This collections agency never supplied me with my request, basically they're stating if the debt was placed with them then the money is owed.
11/12/2020 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • IL
  • 613XX
Web Servicemember
I called Collections Professional to find out more information on and to pay an old medical. I asked for more information and asked about settlement payment plans. The reps tone instantly changed and she became combative. This increased with every question i asked. She said i had to hold for a supervisor. XXXX would not give me his last name. I stated i needed to verify to whom i was speaking. He responded " I don't play games with " you people ''. Im not sure what you people means but i feel like hes presuposing some kind of bias. Turns out XXXX owns the place or claims he does. When i called him again he wouldnt say the name of the buissness. I called another number for the XXXX IL office and again XXXX answered with a hello i stead of identiting his business. It all just seems very surreptitious.
06/15/2015 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 61704
Web
I am not sure what category this falls under but a company called Professional Inc. located in XXXX Illinois sued me for a debt that I owe to a bank located in town called XXXX XXXX XXXX. The debt is almost paid off however I noticed that they are taking XXXX dollars out of my paycheck every two weeks and it does n't seem to be adding up because they should be paid off by now. For instance, the last XXXX times I called they said they only received about 70 dollars and then XXXX dollars but my employer is garnishing my wages for XXXX every two weeks so where is the other amount going to? I know that your employer can charge you a fee for your wages being garnished but I have spoke with my employer and they do not charge a fee for that.
05/30/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IL
  • 60432
Web
I was sent to collections and received a letter about a past due amount with XXXX XXXX XXXX XXXX out of XXXX , IL. I sent proof to Collections Professionals that this debt was paid back in XXXX and was required to send them proof, which was faxed ov er. Collections Professionals, Inc ( XXXX ) did nothing to verify that the debt was paid in full. I then received additional correspondence requesting the debt to be paid and had to call them a second time showing that the money was deposited from the insurance company into the Bank account of XXXX . I believe it is a violation of the Fair Debt and Collections Act no t to investigate and confirm the debt has been paid prior to repeatedly contacting me to pay the debt.
12/21/2020 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • LA
  • 71301
Web
XX/XX/XXXX I call the front office at XXXX XXXX XX/XX/XXXXin XXXX IL. The lady said hold on why she talk to a XXXX and got back on the phone and said yes you can pay it late just bring the late payment as well. My rent was XXXX plus XXXX dollars late fee. As I get to the front office they denied even speaking to me on the phone and refused to take my money. And sent me to eviction court they knew I had a sick child that just got out the hospital I just started back working but I had XXXX kids and going threw a lot I was never behind just paid it late sometimes even with the late fees. I want to buy a house and cant because of this on my credit. Im on public housing now. I dont live in the state of XXXX IL anymore.
07/06/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IL
  • 613XX
Web
On XX/XX/20 I checked my credit and found Collection Professionals marked me as having outstanding bills due. These accounts was never a collections account and vendor extended payment plan. All checks went to vendor and never to collections agency because it was NOT A COLLECTION, Not even the correct account number or date on one. From the first dispute they removed 4 of the accounts and left 3 which were not collection accounts. The most recent demand for money from them was of XX/XX/20 showing 5 different accounts that are not even open because all accounts have been paid in full and closed with vendor, some over a year ago.
04/30/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IL
  • 60619
Web
my name and credit info was given to this company named Collection Professionals by a XXXX XXXX. I spoke with this company who refused to rectify this debt by way of giving it to the responsible party. i paid the XXXX dollars because i was threatened by this company that they would report it on my credit. This debt is not mine. They even put a XXXX, illinois address on my file which i never lived in XXXX, Illinois. I never agreed to this debt or signed my name to approve any services from a doctor or this company.
10/10/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 60435
Web
Pursuant to my rights under the provisions of Public laws 95-109 and 99-361, known collectively as the Fair Debt Collection Practices Act ( FDCPA ) and other State and Federal Debt Collection Laws, I formally notify you to cease all communications with me regarding this alleged debt or any other alleged debts that you claim I owe. This debt does not belong to me, so cease all communication. Including any negative reporting to credit companies, as that is also communication to me through an alternate outlet.
10/13/2021 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • IL
  • 60543
Web
On today XX/XX/21, I received an alert from my credit reporting company that a collection account was listed on my credit report. I have no knowledge of this company and is unsure why they placed this account on my credit record. I never was notified by this company ever and I never received any mailings at my address. This is a fraudulent company and account. I want the necessary information to file a complaint against this company.
07/19/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IL
  • 613XX
Web Older American
I was paying on these bills and come to find out they were from XXXX. I was paying {$25.00} a month and every time I got one paid off. They would say add Nother one. During the time of these bills I was working at XXXX I had XXXX I also had my so security so I told him these bills should not be mine. So I just up and quit paying them almost a year ago. Was I wrong in doing till even know they should n't have been charged to me?
11/10/2021 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • IL
  • 60451
Web
My wife received a phone call regarding medical bills and my daughter 's private XXXX XXXX XXXX that she had discharged in her BK They asked for me and then said I owe the debt for 2009 They did have a judgment against me for 7 years Now They just sent a certified letter saying I owe $ XXXX and have to be in court on the XXXX of XXXX. I would assume that the statute of limitation is up but I'm not a lawyer
10/06/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IL
  • 60435
Web
After disputing the XXXX medical bill, it came back as verified. I contact this collection agency and told them this was not my bill, they ask me for my address and sent me a letter. In that letter, CPI listed an additional account and added a payment plan that I never agreed to.
11/07/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 613XX
Web
This company keeps contacting me for debts that are my ex-spouses, I am not responsible for these debts and held harmless from them, this is justified by the court order signed by the judge, they are also reporting them to my credit report and I want them removed
02/07/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 60649
Web
COLLECTION PROFESSIONALS, INC has placed an account on my file for collection which is not mine, i have no knowledge of this Debt nor this company.
05/18/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • IL
  • 60619
Web
i had no knowledge of this debt until i saw it on my cerdit file. i paid it but i didnt ask or sign for any medical service.
04/14/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IL
  • 60450
Web
08/18/2021 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 76133
Web
07/26/2021 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • IL
  • 60914
Web
02/25/2021 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60504
Web
02/10/2021 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
Phone
10/13/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 60430
Web
06/29/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60605
Web
09/26/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
Phone Older American, Servicemember
05/13/2019 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • IL
  • 62249
Web
05/07/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • IL
  • 60435
Web
02/04/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • IL
  • 60431
Web
11/01/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • IL
  • 61356
Web
03/15/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 60622
Web
08/01/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 34428
Fax
11/04/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • IL
  • 61362
Phone
12/30/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IL
  • 60443
Web
08/17/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • CA
  • 92571
Web
05/21/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IL
  • 60619
Web
03/21/2014 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • IL
  • 61354
Web
02/01/2014 No
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • IL
  • 61301
Web Servicemember