Collection Bureau of Kansas, Inc. CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/11/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • MO
  • 652XX
Web Servicemember
On or about XX/XX/XXXX, I had city utilities with the XXXX of XXXX which had been turned off due to nonpayment. At the same, my balance was approximately {$310.00}. I was in the process of moving and my utilities needed to be shut off and I had a deposit on file of I believe {$150.00} and another bill to be due in XXXX and was waiting for my final bill to arrive. On or about XX/XX/XXXX, I had received in the mail the final bill from the XXXX of XXXX where it showed an amount due of {$920.00} if paid by XX/XX/XXXX or {$950.00} if paid after. On the final bill, it showed a previous balance of {$310.00} and a current amount of {$610.00}. The {$610.00} and $ XXXX {$950.00} was crossed out by a pen with a handwritten note with " XXXX deposit applied '' and for the due date of XX/XX/XXXX the amount dues were crossed out for after due date and the by due date and one single amount was listed as " XXXX '' On XX/XX/XXXX I contacted Collection Bureau of Kansas , Inc. concerning a letter dated XX/XX/XXXX stating I owed the creditor XXXX of XXXX for the balance of {$940.00}. In the letter referenced, the first paragraph states, " Because interest continues to accrue, please contact this office for the exact payoff amount ... '' They told me the balance due which was {$940.00} I believe and I asked how come when the final bill was {$770.00} from XXXX. The woman explained to me that the balanced accrued a 10 % interest yearly. I had explained to her that in XXXX I had held the position of XXXX for the XXXX of XXXX and was familiar with their company. CBK came in and informed the board that they would go after old bills at no cost to the city because they would charge the customers the fees. I then requested how CBK could charge interest on this account. She stated that they were a law office and they charge interest on every account they bring in. I then asked if {$200.00} interest in 2 months sounds right and she began to look up the information in her computer. She stated to me that my account had only received around {$10.00} in charges of interest and the other charges were their charges being charged for their services. I informed her that this was not a debt they had bought or something along those lines and I would continue to send in my final bill to the XXXX of XXXX for the actual amount on my bill. She stated to me that since they have the account that I would not be able to do that and the city would just reference me back to them. I told her that was untrue and I would not be having any more contact with them. I never signed any contract with the XXXX of XXXX for services of utilities. The City had no such city ordinance in place at the time of me having utilities turned on, nor when I had them turned off that stated that old bills would accrue interest and fees if sent over to a collection agency. The electric rates were so outrageous that had the city ever passed any such ordinance, I would have moved outside the city limits like everyone else. This final bill has a due date of XX/XX/XXXX. Per city ordinance bills are due on the XXXX and are not charged any reconnection fees or late fees for reconnecting until the XXXX. The ordinance does not have any language regarding old bills, nor does it say anything about paying any extra charges or interest on them. The city never sent me any other correspondence regarding the late bill that was due on the XXXX of XXXX and on the XXXX of XXXX their collection agency, CBK, contacted me stating that I now must pay extra fees for their services and interest on the final bill amount to which was never agreed upon in writing or contract when services were started. This is deceptive practice by having a law firm with a name with the words " Collection Bureau '' in it where they can now " represent '' the XXXX of XXXX, charge fees and interest that was not disclosed to me and I did not sign and agree to and put on my credit report that " Collection Bureau of Kansas '' as a collection against me, instead of a law firm.
11/24/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • KS
  • 664XX
Web
XXXX XXXX XXXX has been thru over 16 plus years trying to collect a hospital bill which I believe was fully paid thru my husband at that times employees XXXX, under the name XXXX XXXX. I have talked to a woman at XXXX XXXX hospital who informed me they do not have any way to do anything for a bill that old. He had me arrested years ago an now again there is a bench warrant just put out for me. I called his office upon this times notices and was told I did not have to appear at these, just ignore it but try to find any proof to take me off there court list. It was a young woman. I had appeared at courthouse in another county XXXX for this same bill about six years ago. No court. I just had papers given to me. They were told any years ago it is paid thru my husband s ins. He used to call all hours an threaten to have e arrested if I do n't pay. He leaves me alone for a few years then out of the blue it 's like we never discussed it previously. I am XXXX almostXXXX and XXXX. His paper said something to the effect that it would n't be a hardship for me to come to XXXX to an asset s court date. It is. I was told that if I go it 's an admission that I agree with the debt. As I can not allow myself to go to jail I feel I under much protest have to pay this again, after 16 years of trying to reason with ppl in his office that answer the phones for him an deal in his behalf. XXXX, Kansas. I am very afraid of him becoming angry an trying to get an keep me in jail or something mean, years ago he proved he can be really mean mouth an not even listen, an threatening verbally. As more proof of his business nature 's ways I also have him on another bill again it 's paid it 's my current drs office they say I do n't owe an my medical card was backdated three years when I became XXXX. I ' ve explained this the same as the other but to no avail. He leaves e alone for a while then bam another post card or paper wants money for a bill my medical card has already paid.
11/20/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • KS
  • 66614
Web
Original account was with XXXX XXXX XXXX and the account was closed and charged off as a bad debt. It was sent to a collection agency in XXXX XXXX, KS and I was making payments to them until hard times fell for medical situation in my family. I received nothing new from the original collection agency or the bank whom the debt was with until I was paying on a bill thru XXXX XXXX XXXX, attorney also does business as the Collection Bureau of Kansas. I disputed owing him any money on the account as I was in no contract with him or his business on a debt that had been closed and charged off. I received nothing back from Mr. XXXX validating the debt and I have been paying on a debt in his office for XXXX XXXX in which my last payment was mailed in with ALL ACCOUNTS PAID IN FULL. Mr. XXXX office has returned the payment and refused it because they say I owe them the account for XXXX XXXX XXXX that I have disputed and have never received validation on. I have contacted the bank to try and resolve this since the original collection agency did not report the payments that they received from me. Numerous times of trying get resolution through the bank and nothing until I reached our to XXXX the branch manager of the bank I went to and he advised they changed collection agencies to XXXX XXXX XXXX this year. He did advise me that I could pay the bank or the new collection agency. I am disputing this because Mr. XXXX did not follow the FDCPA in validating the debt balance, etc. and he has not only refused my money for my other debt but failed to notify me that all attempts had ended and they were taking legal action. Today I received a limited actions docket hearing order from the district court. His office is very rude and disrespectful and they do not adhere to FDCPA rules when attempting to collect a debt.
10/09/2017 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • MO
  • 64081
Web
My Complaint is against the Collection Bureau of Kansas who also goes by the possible alias? of XXXX XXXX XXXX Attorney at Law. I have been having trouble with that office for years ie complaints to XXXX, BBB, local courts and now have taken a step to contact the Missouri Attorney General as well as the Kansas Attorney General. The complaints are from a-z ie continuous and overwhelming phone calls from that office a few years ago to now having a judgement on my credit that has now effected my opportunity to get a lease on a townhome. I decided I would submit another complaint through here in hopes to help other families that he has had a negative impact on and to hopefully draw in an investigation on what goes on in his office. I have been in communication with his office too and have had very poor Customer Service as well as dishonesty and a hint of corruption. His office says they do not buy debt but XXXX XXXX XXXX ( XXXX ) who is now XXXX XXXX ( XXXX ) says he bought the debt when the hospital was bought out and it is out of their hands to help. I would like to see an investigation into this company and its practices. There are so many details I could share via documents, notes from conversations and emails that point to an office that is causing more questions than answers. His office has now garnished more than the original amount owed too. Is there not something that CPB can do to change how Medical Debt is handled and how collection agencies like the Collection Bureau of Kansas aka XXXX XXXX XXXX operates or if he can even legally operate in this way?
09/19/2019 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • KS
  • 662XX
Web
I have repeatedly tried contacting this creditor after he continued to call and harrass me even when I had set up a payment arrangement online to get this debt settled once and for all. This debt is more than 10 years old and he continues to try and sue me for it. The last time I had a dealing with them they would call me and I would call them back and try to negotiate with them and they would tell me I am in garnishment status so there is no negotiating with them. This was after I had already paid over {$370.00} to them to get them off my back. They continued to try and get my employment information and bank information and when I wouldn't give it to them they would hang up on me. They refused to take any reasonable payment plan I had to offer them so even when I agreed to the amount online it wasn't good enough and they kept telling me I was in default and in garnishment status and they wouldn't let me negotiate any reasonable solution. They just continued to hang up on me.
11/22/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NE
  • 68116
Web Servicemember
I received a parking ticket in XXXX, XXXX in XXXX XXXX KS. I contested the ticket and went to court in XXXX, XXXX. I lost the case and paid the fee the same day ( {$180.00} ). In XXXX, XXXX ( nearly 9 years later ) I received a collections notice from " Collection Bureau of Kansas '' asking for {$450.00} for this decade-old debt. I contacted the XXXX XXXX XXXX XXXX, KS who admitted that my cashed checked wasn't properly accounted for. However, since they sold the debt they couldn't fix it. I have provided evidence of paying the debt to the collection agency multiple times but they are still hassling me through multiple letters and calls since XXXX. I provided evidence of payment in XXXX, XXXX, and XXXX. Debt Agency : XXXX XXXX XXXX, DBA Collection Bureau of Kansas, XXXX, KS XXXX
08/22/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • KS
  • 66102
Web
I had a ticket that was issued back in XX/XX/XXXX from XXXX XXXX court for the amount of {$1600.00} it went unpaid so the court sold my debt to a collection agency who happens to be XXXX XXXX XXXX. He and his company has been garnishing my checks even taking my state income tax return in XX/XX/XXXX {$820.00}, and XX/XX/XXXX {$330.00}. He has taken well over the ticket amount which was XXXX. I have wrote letters/emails to him and also contacted my employer and it won't stop nor will the company speak with me. The company will not give a reason why they have taken over 3,000.00 and the ticket was only XXXX. I called XXXX XXXX and was told that the ticket has yet to be paid off. This company has taken over 3,000.00 and counting from me.
09/04/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MO
  • 63303
Web
I was resident of XXXX, XXXX for 7 years and always paid my city bills ( water, sewer, etc ) on time. During this COVID pandemic I moved to XXXX and closed all my service accounts. I faced the XXXX XXXX challenges and the XXXX XXXX department filed a derogatory claim on my credit file for {$120.00} dollars which as soon as I found out I paid it. They couldn't reach me because I was unavailable due to the XXXX and I couldn't pay before. I found it very unfair to post this type of claims that damage my credit reputation just because of one small balance, even when I paid always on time and the account was closed before moving to XXXX and now the balance is paid, I need this claim to be removed from my credit report.
11/24/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • GA
  • 30815
Web
i was contacted by collection bureau of Kansas via phone i verified who i was and last for address then she kept asking questions about income ... .all before telling me what this was about then was told this was to collect a debt instead of initially something from XXXX or XXXX i explained i filled chapter XXXX bankruptcy she persisted to make claims i stated all my debt were covered not to contact me on this because i do not owe it and disconnected i then received this letter in the mail a few days later
09/25/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • KS
  • 666XX
Web
The attorney violated our right to the Consumer Protection and to the KS statute of limitations on this case. This case was paid in full but they went ahead and left us with nothing by taking everything for a case that was paid in XX/XX/2013 via bank check.
11/06/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • KS
  • 66604
Web Servicemember
04/01/2019 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Collected or attempted to collect exempt funds
  • KS
  • 66607
Referral
02/01/2017 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MO
  • 64152
Web
10/11/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • KS
  • 66614
Referral
10/15/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • KS
  • 66606
Web
09/06/2013 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CO
  • 80501
Phone
07/17/2013 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • KS
  • 66606
Web