Cognition Financial Corporation CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
04/20/2017 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Keep getting calls about my loan
  • NE
  • 691XX
Web
I was added as cosigner on a student loan through XXXX XXXX XXXX in XXXX . When I fiiled out my portion of the paper work I added three stipulations for the loan : 1 Interest would be paid during school to avoid a Higher amount of principle at the end of school. 2 I be notified if the loan payment is late. 3 d o not put the loan through if the stipulations are not agreed to by all parties. XXXX XXXX XXXX took my information, removed the stipulations, forged my signature on the note and pushed the loan through. they then sold the loan to First Marble Head and then XXXX XXXX XXXX . The loan is serviced by XXXX XXXX XXXX and despite 11 years of attempting to resolve the fraud with XXXX I am still unable to get any where. My credit has been and continues to be effected by the false reporting and including my name on a loan I did not agree to or sign for. I have spent over XXXX hours on the phone, sent in a fraud packet in XXXX , contacted the governors office in Nebraska and Pennsylvania and Inspector Generals in both states as well. My credit is still effected. XXXX and XXXX are the only negative marks on my credit history since XXXX . I have maintained a perfect record of paying off my debts including XXXX of my own student loan fees. I have no problem paying off what I owe but I will not have my credit held hostage or gi ve in to extortion on a loan I did not agree to or sign for. Consent to publish the description of what happened? Consent provided My loan is Non-federal student loan ( Private, alternative, other student loan ) Issue Getting a loan : Qualify for a better loan than offered
09/21/2017 Yes
  • Student loan
  • Private student loan
  • Dealing with your lender or servicer
  • Received bad information about your loan
  • TX
  • 78613
Web
XXXX XXXX XXXX can not find my payments for : XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} XXXX/XXXX/XXXX {$280.00} I have sent numerous letters year after year after the start of the loan repayment asking for receipts, confirmation for payments, left messages, no one returned my calls or letters. There is no online capability to make payments, so there is no possibility to track electronically. All payments have been made my mail with a check. I have tracked some of these payments with check numbers. I finally was able to communicate with someone with XXXX a few yrs ago. I found out we were not on the same page of payments made. I found out their address had changed when I received a return mailed check, no one had told me their address had changed and I had to research how to get a hold of someone there. When asking my bank for proof of payments, they told me they destroy all bank transactions that are older than XXXX yrs old. XXXX does not have any proof of transactions either. My payments are divided into XXXX different accounts when received for deposit. It also takes a long time for them to get deposited. I do not receive any confirmation, and was told I never will receive any kind of receipt.
02/01/2018 Yes
  • Student loan
  • Private student loan
  • Dealing with your lender or servicer
  • Need information about your loan balance or loan terms
  • IN
  • 46254
Web
I have private student loan with XXXX XXXX XXXX XXXX. As of last XX/XX/XXXX it was with XXXX a collection agency. I was paying on it every month. I Called XXXX to continue my scheduled payments and they said XXXX had taken it back. I have not heard from XXXX. I have called XXXX they couldn't find my account, they sent me to XXXX XXXX XXXX, they couldn't find my account. Next they sent me Recovery Specialist Cognition Lending. This company could not find my account.So inXX/XX/XXXX I received 2 tax forms, a XXXX with the Interest on my loan and a XXXX, Cancellation of Dept. Well there is still a balance of XXXX on the loan. This is not a good thing. I am still responsible for this dept.
08/14/2016 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Don't agree with fees charged
  • MA
  • 011XX
Web
I use XXXX XXXX XXXX to pay for college. They charge a fee to break the amount into XXXX payments. I have made XXXX payments for the Fall semester and have been charged a late fee. I do not believe I have been late. Last year they tried to charge me late fees because I did not send in the same amount every month. I think the late fee is a scam.
04/04/2017 Yes
  • Debt collection
  • Non-federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • CT
  • 06514
Postal mail
04/08/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • IL
  • 62207
Fax
10/16/2015 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Don't agree with fees charged
  • MA
  • 01106
Web
09/30/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • FL
  • 33415
Postal mail
10/17/2014 Yes
  • Student loan
  • Non-federal student loan
  • Dealing with my lender or servicer
  • Having problems with customer service
  • KY
  • 42164
Web
02/11/2014 Yes
  • Debt collection
  • Non-federal student loan
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 76262
Web
11/27/2013 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • IL
  • 60625
Web
08/29/2013 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • FL
  • 34785
Web
06/09/2013 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • GA
  • 30101
Web
03/13/2013 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • IN
  • 46619
Postal mail
09/13/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • TX
  • 78704
Web
08/30/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • GA
  • 30319
Web
08/20/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • TX
  • 77082
Web
08/19/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • OH
  • 43231
Web Older American
08/03/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • MA
  • 01247
Web
07/30/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • TX
  • 77025
Web
07/17/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • FL
  • 33026
Phone
07/17/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • NY
  • 12203
Web
07/15/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • MI
  • 48091
Web
06/21/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • WI
  • 53581
Referral
06/20/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • CO
  • 80241
Web
06/20/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • AZ
  • 85132
Web
06/15/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • NC
  • 27560
Web
06/15/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • TX
  • 79416
Web
06/14/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • GA
  • 30340
Postal mail
06/12/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • IN
  • 46113
Web
05/31/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • AZ
  • 85250
Web
05/30/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • MI
  • 48225
Web
05/24/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • AZ
  • 85718
Web
05/18/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • CA
  • 92841
Web
05/16/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • NC
  • 27703
Web
05/16/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • KY
  • 42408
Web
05/10/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • CT
  • 06801
Web
05/04/2012 Yes
  • Student loan
  • Non-federal student loan
  • Repaying your loan
  • NC
  • 28584
Web
03/21/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • OH
  • 45240
Web
03/09/2012 Yes
  • Student loan
  • Non-federal student loan
  • Problems when you are unable to pay
  • CA
  • 92101
Web