Cliff's Finance Co., Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/15/2023 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Collected or attempted to collect exempt funds
  • TX
  • 75212
Web Servicemember
On XX/XX/XXXX, I went into Cliff 's Check Cashing located at XXXX XXXX XXXX XXXX to cash a {$700.00} check, after waiting for over XXXX minutes I asked " was it a problem '', the young man helping me stated " were just trying to verify the check ''. I waited another XXXX minutes, and by this time I'm upset, I told the young man, if there is a problem cashing the check, give it back, I'll take it somewhere else, he's on the phone the whole time, then he opens his register and hands me $ XXXX.and some change, saying this is what's left after they took {$650.00} because I owed them a debt from XXXX, I told them I have no knowledge of this debt and demanded my money. The manager onsite did nothing to solve this matter, I even asked them to show proof that this debt is mine, which they were unable to do. I was given the number to the District loan manageXXXX XXXX, and when I called him, he all but told me " this is your debt '' I informed XXXX that my Identity had been compromised and I was unaware of this debt, even though I informed him of this he asked that I provide proof of this, I believe if they took my money on the spot, they should prove to me right then something with my signature or my picture I.D, they only provided some faded piece of paper with very little information and misspelled first name. Please help me.
12/28/2023 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Fraud or scam
  • TX
  • 752XX
Web
Went to cash a check at cliff check cashing store and representative there stole my check and attempted to collect a debt
07/23/2019 No
  • Debt collection
  • Payday loan debt
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • TX
  • 75491
Web
07/10/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 75217
Web
04/12/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 75051
Web
03/04/2015 No
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • TX
  • 76205
Web