| 04/07/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I received a Investors Bank mail flyer advertising a {$200.00} promotional offer to open a " Yourstyle '' checking account. I opened this promotional account at the XXXX, NJ branch of Investors with the Assistant Branch Manager, XXXX XXXX on XX/XX/XXXX. My family member who had also received the same promotional offer flyer, opened his " Yourstyle '' checking account at the same time.
XXXX explained to us that in order to get the {$200.00} reward, we must both do either an ACH direct deposit of {$500.00}, or have 10 point of sale ( POS ) transactions using our Investors Bank debit card linked to the account within the first 90 days after we opened our account ( s ). After 90 days of account opening Investors Bank will verify that we did either the ACH or POS and then credit the {$200.00} reward ( s ) to our checking account ( s ) by the end of the 4th statement cycle from account opening. Since neither of us have direct deposit we told XXXX we would do the required 10 POS debit card purchases to qualify for the {$200.00} reward ( s ). Subsequently, we both did our respective 10 POS purchases around XX/XX/XXXX and we waited for the end of the 4th cycle ( XX/XX/XXXX ) to receive our respective {$200.00} reward.
When my family member did not receive the {$200.00} reward, he called Investors Bank and XXXX on XX/XX/XXXX to find out why and she said he had to do the 10 POS each and every month -- not just one time to get the {$200.00} reward. He replied this was not what she explained to us last XXXX at account opening and moreover the confusing language of the offer does not appear to say it has to be done each and every month -- only one time ( see attached promotional offer document ). XXXX replied she did not recall our conversation last XXXX in this regard and referred him to call her boss, Manager XXXX XXXX.
Later that day on XX/XX/XXXX, He spoke to XXXX who admitted that she also had to re-read the offer document five times because the language was not clearly written and indeed confusing. XXXX finally determined that the offer required us to do 10 POS purchases after waiting 90 days from account opening and before the end of the 4th statement cycle from opening -- not within 90 days from account opening as we were told by XXXX when we opened the account ( s ) and therefore the 10 POS purchases we did within the first 90 days did not count for the reward. He told XXXX, had the confusing offer language been explained to us accurately it would have been very easy for us to do the 10 POS after waiting 90 days ( XX/XX/XXXX ) and before XX/XX/XXXX ( offer deadline ) instead. We only followed what we were told by XXXX ( a Investors Bank Assistant Manager ) who appears to have misunderstood the confusing language of the offer and we should not be penalized because we also did not understand the confusing language of the offer.
As a resolution, He suggested to XXXX that we be given a short time extension of the offer to do 10 additional POS purchases to qualify for the {$200.00} reward as the XX/XX/XXXX deadline had just ended the day before. XXXX agreed the language of the offer was very confusing and she said she would escalate the issue to her boss and see if his suggestion was doable. The following week XXXX informed him that her back office said they did not have the capability to extend the offer deadline and XXXX also said the issue had been escalated by XXXX 's boss to her Superior to see what can be done. On XX/XX/XXXX, XXXX called to say her big boss had decided to deny our complaint but XXXX said he could call Investors Bank Compliance Department about the confusing offer language to see if they can help.
He called the Compliance Department on XX/XX/XXXX and was told by a Investors Bank representative named XXXX that Compliance does not speak to customers directly. He explained the unfair circumstances of our complaint to XXXX who then called XXXX to verify his statements. After speaking to XXXX, XXXX filed a request on our behalf to Compliance to investigate our complaint. On XX/XX/XXXX XXXX called to say that Compliance agreed the offer language was confusing and that they would make changes for future offers but that they could not overrule XXXX 's big boss 's denial. He told XXXX that Investors Bank was being unfair and unreasonable and XXXX said she was sorry she could not help.
Please be advised that my family member has filed the same complaint for his account in a separate filing with CFPB.
|
| 04/07/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I received a Investors Bank mail flyer advertising a {$200.00} promotional offer to open a " Yourstyle '' checking account. I opened this promotional account at the XXXX, NJ branch of Investors with the Assistant Branch Manager, XXXX XXXX on XX/XX/XXXX. My family member who had also received the same promotional offer flyer, opened her " Yourstyle '' checking account at the same time.
XXXX explained to us that in order to get the {$200.00} reward, we must both do either an ACH direct deposit of {$500.00}, or have 10 point of sale ( POS ) transactions using our Investors Bank debit card linked to the account within the first 90 days after we opened our account ( s ). After 90 days of account opening Investors Bank will verify that we did either the ACH or POS and then credit the {$200.00} reward ( s ) to our checking account ( s ) by the end of the 4th statement cycle from account opening. Since neither of us have direct deposit we told XXXX we would do the required 10 POS debit card purchases to qualify for the {$200.00} reward ( s ). Subsequently, we both did our respective 10 POS purchases around XX/XX/XXXX and we waited for the end of the 4th cycle ( XX/XX/XXXX ) to receive our respective {$200.00} reward.
When I did not receive the {$200.00} reward, I called Investors Bank and XXXX on XX/XX/XXXX to find out why and she said I had to do the 10 POS each and every month -- not just one time to get the {$200.00} reward. I replied this was not what she explained to us last XXXX at account opening and moreover the confusing language of the offer does not appear to say it has to be done each and every month -- only one time ( see attached promotional offer document ). XXXX replied she did not recall our conversation last XXXX in this regard and referred me to call her boss, Manager XXXX XXXX.
Later that day on XX/XX/XXXX, I spoke to XXXX who admitted to me that she also had to re-read the offer document five times because the language was not clearly written and indeed confusing. XXXX finally determined that the offer required me to do 10 POS purchases after waiting 90 days from account opening and before the end of the 4th statement cycle from opening -- not within 90 days from account opening as we were told by XXXX when we opened the account ( s ) and therefore the 10 POS purchases I did within the first 90 days did not count for the reward. I told XXXX, had the confusing offer language been explained to us accurately it would have been very easy for us to do the 10 POS after waiting 90 days ( XX/XX/XXXX ) and before XX/XX/XXXX ( offer deadline ) instead. We only followed what we were told by XXXX ( a Investors Bank Assistant Manager ) who appears to have misunderstood the confusing language of the offer and we should not be penalized because we also did not understand the confusing language of the offer.
As a resolution, I suggested to XXXX that we be given a short time extension of the offer to do 10 additional POS purchases to qualify for the {$200.00} reward as the XX/XX/XXXX deadline had just ended the day before. XXXX agreed the language of the offer was very confusing and she said she would escalate the issue to her boss and see if my suggestion was doable. The following week XXXX informed me that her back office said they did not have the capability to extend the offer deadline and XXXX also said the issue had been escalated by XXXX 's boss to her Superior to see what can be done. On XX/XX/XXXX, XXXX called to say her big boss had decided to deny my complaint but XXXX said I could call Investors Bank Compliance Department about the confusing offer language to see if they can help.
I called the Compliance Department on XX/XX/XXXX and was told by a Investors Bank representative named XXXX that Compliance does not speak to customers directly. I explained the unfair circumstances of my complaint to XXXX who then called XXXX to verify my statements. After speaking to XXXX, XXXX filed a request on my behalf to Compliance to investigate my complaint. On XX/XX/XXXX XXXX called to say that Compliance agreed the offer language was confusing and that they would make changes for future offers but that they could not overrule XXXX XXXX big boss 's denial. I told XXXX that Investors Bank was being unfair and unreasonable and XXXX said she was sorry she could not help.
Please be advised that my family member has filed the same complaint for her account in a separate filing with CFPB.
|
| 01/14/2016 |
No |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
On, XXXX/XXXX/XXXX, I opened XXXX money market accounts and XXXX checking account at Investors XXXX Bank located at XXXX XXXX XXXX in XXXX, NJ XXXX.
XXXX. XXXX XXXX. XXXX XXXX. XXXX XXXX. XXXX There had been a previous account at the bank which was opened on XXXX/XXXX/XXXX XXXX. XXXX Because of the large amount of money being deposited at Investor 's XXXX Bank, it was agreed that the branch would give me a higher interest then their regular customers. For several years, the money sat in the accounts and if I wired money out of any of the accounts, I shortly thereafter replaced it. Over the years, there were numerous errors on giving me the correct interest rate. Some examples are on XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, etc. There were too many dates to list.
Numerous times I reached out to the Branch manager and to XXXX XXXX and XXXX XXXX, but on occasion, attempts were made to correct these errors but this was not always successful and in frustration, I just gave up as it was too time consuming for me to take time away from my business to correct the bank how to adjust the correct interest, have them attempt to correct the errors and then have to show them that they still had short changed me and in desperation, I just gave up. The correct interest has never been fully credited back to my account with an accounting of the correct interest amount at the time and what the correct rate I should have been given.
Another issue that I have with the bank is that on occasion I called the bank and followed up with an email/fax to have money wired to me. XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, Up until recently, the bank complied and then just recently when I tried to wire money on XXXX/XXXX/XXXX to my stock broker to pay for stocks that I had purchased and needed to be paid for, the branch manager, XXXX XXXX, and vice president, XXXX XXXX, both refused to do a wire transfer, stating that the bank will not allow me to do any wire transfers. They told me to come to the branch to withdraw the money knowing that the branch is located in New Jersey and I reside in Arizona. After much anguish and running to and from the stock brokerage firm, the bank adamently refused the wire transfer and insisted on sending me a bank check. I vehemently objected to this but the bank wa adament they were not going to wire the money. The bank did not have the right to refuse me to do a wire transfer.
I was so annoyed over what happened, that I closed out all of my accounts at the bank. In doing this, I wanted the bank to make me whole on the money that I was cheated out of due to their negligence in not correctly calculating the interest from day XXXX when I opened the accounts. XXXX, the VP, insisted that she herself perused the accounts and found that the bank shorted me approximately {$500.00} +. My calculations came to approximately {$900.00} +. When XXXX review the accounts, she now came up with a number close to {$100.00}. It was as if XXXX just picked any number out of a hat to keep me quiet and her numbers were always changing.This is unacceptable to me. I want to be made whole on all the interest not given to me plus with interest on the time that the bank has had use of that money, too.
I must admit that dealing with Investor 's XXXX Bank was quite an experience after XXXX XXXX stopped working there. At times I felt like XXXX XXXX had no idea what I was talking about or what she was doing & I 'm convinced that XXXX XXXX never wanted to be bothered. Out of frustration after making so many calls recently & over the years to get my interest problems straightened out, I reached out to XXXX XXXX, the bank CEO. He assured me that he had assigned my case to XXXX of his employees that would be calling me later in the day, yet no one called in over a week.
|
| 09/23/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
Investors Bank officially acquired XXXX XXXX XXXX in XXXX of XXXX. As part of the terms of the merger, Investors Bank agreed to maintain a Service Appreciation Program ( A Program that allowed for Program members to maintain any checking account chosen by them to be hold permanently free of charge ) created by XXXX XXXX XXXX for checking account holders who had the feature on the account at the time of the merger. Since then Investors BanXXXX has removed the fee waiver from my account, modified the account type, and has continued to charge monthly fees without providing any sort of written notice of the discontinuance of the discount/promotion that was agreed in writing to be transferred to Investors Bank as part of the merger agreement. As no written notice was given, the bank is in violation of CFR subsection 1005.8 and 1005.7 ( b ), part i, which states : 12 CFR 1005.8 - Change in terms notice ; error resolution notice.
( 1 ) Prior notice required. A financial institution shall mail or deliver a written notice to the consumer, at least 21 days before the effective date, of any change in a term or condition required to be disclosed under 1005.7 ( b ) of this part if the change would result in : ( i ) Increased fees for the consumer ; Bank Terms from XXXX XXXX XXXX and Investors Bank : XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- " Service Appreciation Program* At XXXX XXXX XXXX XXXX we appreciate the valuable contribution made to our community by our Veterans, Active Military Personnel , Police Officers, Firefighters and First Responders.
We salute their efforts with our special " Service Appreciation Program. '' We're proud to offer these heroes with a point premium above our annual percentage yields. This is a lifetime benefit which also includes free personal checking**.
*Our Service Appreciation Program is only available to U.S. Veterans, U.S . Active Duty Personnel, Police Officers, Firefighters and First Responders with proper identification of service. 1/4 point premium applies only to Personal Deposit Accounts and will be added to the standard current annual percentage yields offered at account opening and will apply for the life of the account.
For Variable Interest Rate Accounts- the 1/4 point premium will be above the standard current annual percentage yields offered as annual percentage yields change. For Certificate of Deposit ( CD ) opened as part of this promotion, if Certificate of Deposit is renewed at maturity, the 1/4 point premium will be added to the annual percentage yield available on the Maturity Date. Minimum opening balance and balance to avoid service charges : Savings Accounts- {$1000.00} ; Money Market Accounts - {$2500.00}. Certificate of Deposits : {$1000.00}. Certificate of Deposits- early withdrawal penalty will be imposed for withdrawals prior to maturity. Fees may reduce earnings on an account.
**FREE Checking Account applies only to XXXX XXXX XXXX Personal Checking Accounts for Veterans, Active Duty Military, police officers, firefighters and first responders only. No minimum balance requirement, no monthly service charge and no activity fee. Other fees may apply. To obtain the Service Appreciation Program offers, accounts must be opened by XX/XX/XXXX. Call a Customer Service Representative for all details.
Investors Bank -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Q. IF I CURRENTLY PARTICIPATE IN THE XXXX XXXX XX/XX/XXXXSERVICE APPRECIATION PROGRAM AS A U.S. VETERAN, U.S. ACTIVE DUTY PERSONNEL, POLICE OFFICER, FIREFIGHTER OR FIRST RESPONDER, WILL MY BENEFITS CONTINUE AFTER THE CHANGE TO INVESTORS BANK?
A. The benefits of your existing account will remain the same at this time.
|
| 03/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
A physical paper check for our XX/XX/2020 mortgage payment for {$3100.00} was mailed on XX/XX/XXXX. On XX/XX/XXXX, I used the chat help desk to ask Investors Bank why check hadn't been deposited. They told me they haven't received the check, and advised me to wait longer before making an alternate payment, as I had a grace period until XX/XX/XXXX.
On XX/XX/XXXX I called because the payment was still not processed. I was informed that the check had still not been received, but was advised that a new service for electronic payments was recently released, so I signed up so that we could submit our XXXX payment in time to avoid a late fee. We worked with the customer service person to make sure that if the lost check was found, that they wouldn't deposit it. I provided the date, amount, and check number. I called my credit union and paid {$10.00} for a stop payment on the check in case the check was stolen while in transit.
On XX/XX/XXXX, Investors Bank located the paper check that was previously lost and attempted to deposit it. On XX/XX/XXXX, they reversed the payment and charged a {$30.00} bounced check fee. I called them yesterday to remind them that we already sorted this out, they said they'd call me back about providing a refund for the {$30.00}.
In the meantime, we stopped sending paper checks and set up automatic online payments through their online payment service, our first auto-payment was scheduled for XX/XX/XXXX. They charged my checking account twice for our XX/XX/XXXX mortgage payment. I received two email confirmations, with two payment IDs, both for the amount of {$3100.00}.
I called the customer service number provided on the online payment website and was told by a customer service rep " The online payment system is actually a third party so we can't help you. I don't have their number so I'll have to ask around and call you back with the correct number. '' I can't log in to the online payment system myself - it says my username/password combo is incorrect. When I try to reset my password, it says username doesn't exist. When I submitted a request for my username, it tells me that the username is the one that I just attempted. Because the customer service number they provided is incorrect, and no one at Investors Bank knows the correct phone number, I'm unable to log in to my account or speak to a representative to end the online payment service.
While I had this customer service rep on the phone I asked her if there was a follow up on the {$30.00} reversed payment issue as I never received any additional information. She said that they rejected the request for the refund because although the customer service rep took down all of the necessary info, they would still try to deposit any check that they received, no matter what. This is problematic as we don't have the means to to float an additional mortgage payment if a lost check is suddenly found, I imagine that would be the case for most consumers. I don't believe that I should be charged a {$30.00} bounced check fee for a check that was lost by the mortgage company when I made alternative payment and explicitly provided details of the original check to prevent the check from being deposited.
So 3 separate issues within the past 3 weeks - 1 ) a lost check that was attempted to be deposited when I made an alternative payment 2 ) Investors bank incorrectly processed my XXXX mortgage payment twice through their electronic payment service and 3 ) They have no customer service number for the online payment service which they claim is through a third party, even though it's branded as Investors Bank with Investors bank customer service contact info.
|
| 01/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
BEING CHARGED LATE FEES AND POSSIBLE CREDIT REPORT PROBLEM DUE TO PROBLEMS IN MORTGAGE SERVICING BY INVESTORS BANK I have a mortgage with Investors Bank that I originated 2 years ago and have been paying on-time every month. I sent in my XX/XX/XXXX payment of {$2800.00} as I always do, via online billpay at my retail bank ( i.e. a check gets cut and mailed to the payee. ) Investors cashed the check on XX/XX/XXXX. Investors apparently had changed my escrow amount at year-end and didn't inform me. They called me on XX/XX/XXXX ( they waited until 3 weeks after cashing my check ; and after the XX/XX/XXXX due date for late fees ) to call me and said that I didn't make my XXXX payment because I was {$58.00} short ( they cashed the check and are holding my {$2800.00} in " unapplied funds ''. The amount of the escrow increase that they didn't let me know about. ) I immediately made a payment for that {$58.00} amount on Friday XX/XX/XXXX on my online billpay while on the phone with the Investors rep and updated my recurring payment amount. They said they would " re-send '' my escrow statement.
On Monday XX/XX/XXXX, I receive a written statement stating that I owe late fees of {$87.00}. When I called the customer service number at XXXX, they said that the online billpay ( i.e. a written check gets sent to them via US mail ) I sent on Friday would likely not arrive before month-end, and they will report this " nonpayment of mortgage '' onto my credit report.
Now on Monday afternoon XX/XX/XXXX, I'm trying to find a branch of Investors Bank to run to pay {$58.00} to ensure they get the amount before month-end so that they don't hit my credit report.
QUESTIONS 1 ) Why did they cash my check, then wait 3 WEEKS to call to let me know it was short, after the mortgage due date, to let me know that I owe {$58.00}?
2 ) Why are they charging {$87.00} for the {$58.00} amount owed ( please note that principal, interest and most of escrow were already received ; this is a shortage in the escrow amount ) 3 ) Why have they cash my check for {$2800.00} and are holding it as " unapplied funds '', rather than applying it to my principal and interest? Do I get anything back for them carrying this money interest-free while charging me {$87.00} to hold onto my money?
3 ) Why didn't they send me proper notice and an escrow statement to let me know that the monthly amount changed?
Escrow amounts change often for folks with mortgages if there is more money needed in the escrow account. The above leads me to believe that Investors is likely doing this to numerous other people who have automatic mortgage payments and escrow amounts change.
CFPB, please help, this is not fair what they're doing.
|
| 01/30/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I created a login for Investors Bank about one year ago ( XXXX ) just so I could download my paperless statements. I was logging in and downloading them every month but I haven't had a chance to download them for the last six months due to Covid. I tried to log into my account on XX/XX/XXXX and for some reason, the Investors Bank website will not accept my password, WHICH I KNOW TO BE CORRECT. I attempted to reset my password but the phone number which appears on-screen IS NOT my phone number. My phone number on my account as per the Investors website is XXXX. However, I have no phone number that ends in " XXXX ''. Since the Investors ' only method of authentication which allows me to reset my password is done by either calling or texting this number, obviously, I was not able to reset my password and therefore, not able to log into my account. More importantly, it is evident that INVESTORS has commingled my private, confidential information with that of another customer because the phone number listed on my account IS NOT/HAS NEVER BEEN my phone number. Obviously, Investors Bank 's systems are NOT SECURE.
In addition, when I set up the online banking to access my account I set it up under my name, with my number, and with my email address. No other email addresses or phone numbers were part of my online profile. After the numerous attempts to log in tonight, my husband told me he received emails at his personal email about my account being locked. Again, why are people who are not part of an account getting information about my personal login and account information?
It seems to me that Investors Bank is comingling information between unrelated accounts and unrelated user profiles. Obviously, their computer systems are not secure. My phone number in my profile was changed to an unrelated number without my consent. In addition, my husband received notifications to his email regarding my profile information when his information was never part of my account.
This is a very serious breach of confidential, private information. The bank needs to fix my account immediately and reinstate all the prior phone numbers and passwords to what they were before they were changed without my permission. They also need to explain why this happened and they need to fix their systems so it does not happen again. I am floored that a bank this size is using XXXX systems similar to what a Mom and Pop business would use. It is shameful. Who knows the extent to which my information was breached.
|
| 01/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have tried multiple times to resolve this problem with Investors Bank and the problem just continues. Last complaint the Vice President of Mortgage XXXX XXXX overnighted a bunch of statement printout 's that we never received one of them. We also are not able to access any statement information from Investors Bank Website. We rely entirely on Investors website to provide accurate information on our loans and to date they have not done this. I have been reaching out to XXXX XXXX for over a year, at times she has passed the work on to someone in the department who should n't have been responsible for the problem. We have a bi-weekly mortgage and Investors has been paid 26 payments up to date, one payment was accidentally applied back in the Summer to a home equity loan. This triggered a late payment on the Bi-weekly payment, I contacted Investors multiple times and asked them to fix it. They did n't fix it and they did n't respond correctly to the problem. If they had fixed it properly when this happened, it would never have started this chain of events. To date when I log into Investors website, I see some ridiculous amount of money being owed. There is no way this information is correct because of the amount of payments Investors has received. We also seem to have a problem were Investors does n't seem to know how to verify the house is insured. They are named as a mortgagee on the policy and very easily can verify insurance with the same insurance company for the past five years. Instead we are sent threatening letters about insurance on the house and threatening letters regarding the payments on this account. Last letter I received two weeks ago said we were months past due on mortgage and they could take collection action. This information is incorrect and they should n't be sending letters like that. I really do n't know what to do about this problem because we have tried to resolve it with Investors multiple times, specifically with XXXX XXXX and also with this company. This Vice President mailing multiple years worth of statements we never received is clearly unacceptable, it just shows an attempt of Investors to continue their dishonest behavior.
|
| 09/21/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
This complaint is in relation to the loan process for my residential condominium mortgage with Investors Bank. I embarked the mortgage journey with Investors Bank at the end of XX/XX/2020. I received the approval letter nearly 3 months later, on XX/XX/2020.
Investors Bank attributed the failure to deliver timely underwriting to the bank 's lack of operational capacity. The Bank 's operational limitation did not hinder it from making sales pitches that promised me, its customer. As a result of the delay, we, the customer, are bearing financial costs including lease extension and duplicated moving costs. Investors Bank should lack of accountability for its failure to provide promised service.
Certain incidences that caused the significant delay include : 1. While the process formally kicked-off beginning of XX/XX/2020, the file was not reviewed by Mr. XXXX and team until XX/XX/2020.
2. While we submitted Home Insurance to Investors Bank at the beginning of XX/XX/2020, Investors Bank failed to incorporate it into our package. Resulting in a delay.
3. Investors Bank sent the Condominium Questionnaire to the wrong Association. Consequently, Mr. XXXX erroneously told us our condominium is unwarranted. I had to personally review the questionnaire to advise him of his mistake. Resulting in considerable delay.
4. Investors Bank appraised the property twice, resulting in a duplicated charge. My fianc and I subsequently discovered this error.
5. Investors Bank requested the building manager for Master Deed, bylaws and followed-up today ( XX/XX/XXXX ). However, the building manager confirmed she already submitted the documents on XX/XX/2020. Resulting in further delay.
I escalated this matter to Mrs. XXXX XXXX on XX/XX/2020. It is unclear why the loan continues to be delayed. When I questioned Investors Bank around its lack of accountability, one of its SVP proceeded to insult my integrity. I am questioning if it is the banks capacity issue resulting in deterioration in service quality, or the delay demonstrated ethnic discrimination against XXXX.
Thank you.
|
| 02/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened a checking account with {$250.00} promotion bonus last year. In case, I confirmed the promotion details with customer service on XX/XX/20 and received response " The account is eligible for the {$250.00} reward and the conditions you confirmed are correct ''. So I just completed the monthly requirements but never received the bonus. Then I was told " The first month from you opening the account allows you to establish one of the conditions. So as long as you have the conditions on your account you will see the reward starting in XXXX '' from them. Surprisingly I didn't received the monthly reward In XXXX and received the response " We do apologize for the delay in following up on this situation. In completing further research, the account is not eligible for the reward due to the opening date. The account was opened on XX/XX/XXXX and we did not begin the promotion until XX/XX/XXXX. I could provide the screenshots to confirm I did see the promotion in XXXX last year but it never mentioned the period ( please see the link also https : //www.investorseaccess.com/Checking? utm_source=InvestorsBank & utm_medium=email & utm_campaign=eAccess % 20Checking % 20Launch # FAQs ). I confirmed twice with the promotion but they said I was not eligible for this bonus after completeing the requirements? It was actually a fraud and wasted my time and money during such a hard time.
The promotion details : Bonus is up to {$250.00}, {$25.00} per month for 10 months. To be eligible to receive monthly bonus you must maintain a monthly average balance of {$1000.00} or more AND satisfy one ( 1 ) of the following transaction activity requirements : you have an ACH deposit ( s ) totaling {$500.00} or more during your statement cycle ; OR, you have Mobile Check Deposit ( s ) totaling {$500.00} or more during your statement cycle ; OR, complete 10 Point-of-Sale ( POS ) transactions during your statement cycle
|
| 12/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We have had bi-weekly mortgage and a home equity loan with Investors bank for several years, when it was with XXXX there was no servicing problem. When Investors purchased XXXX the servicing became a complete nightmare. Their online system is a complete joke and is never correct, they do n't apply payments the proper way. We should never be charged more than 24 bi-weekly payments for the mortgage, so far this year we have paid 22 payments and should only owe investors to payments for remainder of this year. Their website shows we owe {$2000.00} and they probably will add another payment, this is n't correct. The HE loan should be no more than 12 payments in a year, we have paid 10 payments this year. Their website keeps adding payments no showing we owe {$970.00} and that is n't correct. I was working with some girl called XXXX XXXX who was responding until I threatened to report Investors for their terrible servicing. They have had these mortgages a complete mess from day one. This year they went into the account and made all these corrections but it 's a complete mess again. It 's not like I have n't tried to fix this problem. A mortgage payment was made in error to the HE loan, I told XXXX to fix it instead investors ignored my requests. When we took this loan we were given an option that this could be taken off bi-weekly and made into a monthly payment plan. Investors seem to have lost paperwork in the process. I do n't think Investors is servicing this account but maybe another party. We get these random typed bills from this bank occasionally, it is n't even like a regular statement. We own another home and have that mortgage with another bank and we have none of these problems. Every month XXXX sends a detailed bill out showing how all payments are applied, it is n't some unprofessional bill. Please help us because this bank is terrible.
|
| 05/24/2019 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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I opened the checking account on XX/XX/XXXX with the bonus offer : " {$250.00}, {$25.00} per month for 10 months. Reward payments will cease at the earlier of reaching {$250.00} total or 11 consecutive cycles from the date you opened your account. To be eligible to receive monthly bonus you must satisfy the following transaction activity requirements : have an ACH deposit to your account of {$500.00} or more during your statement cycle ; OR, complete 10 Point-of-Sale ( POS ) transactions during your statement cycle, using your YourStyle Visa Debit Card linked to your account. " Until XX/XX/XXXX, the 11th consecutive cycle ended, I had 10 cycles with equal or more than 10 POS transactions in each cycle ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). I only missed the XX/XX/XXXX circle, which is because the bank made the statement date two days earlier than usual. ( I called the branch and they explained that because XX/XX/XXXX is Sunday. So they made the XXXX/XXXX/XXXX the statement closing date, instead of XX/XX/XXXX. According to the thumb of rules, in such a situation, the statement closing date should be postponed one day to Mondy, instead of ahead of two days to Friday. This not only caused me the {$25.00} bonus not posted but also I was charged $ XXXX monthly maintaining fee. ) On XX/XX/XXXX 's statement, which is the 11th consecutive circle, the 10th {$25.00} bonus should be posted. However, it was not. I online chatted and the agent confirmed that {$25.00} should be posted on the statement of XX/XX/XXXX. I have the screenshot of the confirmation. She said I need to contact the branch to let them manually correct the error and give me the bonus. But the branch never responded. The bank 's service XXXX. Wasting my time without solving such a simple problem.
|
| 04/30/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
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Web |
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I applied for an " eAccess Money Market account '' from XXXX XXXX XXXX XXXX, XXXX XXXX XXXX NJ XXXX via an internet online application on XXXX.
Upon completing the application online, I got an online message saying they are verifying all of my information.
I was given a Reference Code of XXXX.
I called several times and was told I'd be receiving an email and was told by other reps that I would be receiving a phone call.
I never received an email or a phone call.
On XX/XX/XXXX I called them again and was told by supervisor XXXX that my application was declined and I would be receiving an email notifying me of this and a letter giving the reasons.
I never received an email or a phone call or an explanation.
The CFPB requires that when one is declined for an account one receives the names of the Credit/Verification agencies consulted.
I emailed and called numerous times asking for this but never received anything except a claim that I was sent an email statement " The email rejection letter was sent to you on XX/XX/XXXX at XXXX. '' That was never received by me and I believe this is a false statement, as I have no problem receiving emails, this is the only entity claiming I was sent an email I never received, and I received every other email from Investors Bank except for this alleged one.
I asked for it to be resent and was told that would not be possible, again making it clear that there never was such an email.
I asked for the agency/agencies consulted for my information and was simply sent a list of every credit agency, but not the specific ones consulted.
This is clearly a breach of the CFPB rules. I demand that Investors Bank provide me with the information as required by CFPB regulations.
Thank you, XXXX XXXX
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| 11/06/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
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I have opened a Business Checking account with Bank ( Investor 's Bank ) of XXXX XXXX NJ about a year and a half ago. I chose this bank because the business account carried no monthly fee.
In XXXX of 2019 I was called by the bank representative and told that they are changing account terms and that starting XXXX my account will be charged monthly. I advised the representative that I do not authorize a charge and to close my account immediately. I was out of state and unable to physically come to the branch. At the time the account only had XXXX cents in it. The representative said I need to come to the bank to pick up the balance. At the end of XXXX I was in a major car accident and was also moving and unable to come to the bank.
In XXXX I checked back on the online banking service and did not see my account was unable to view anything or have any access so I assumed my account was closed.
In XXXX I have received a letter that my account has a negative balance of XXXX. I was very confused by this and attempted to call the bank but it was after hours. On Monday XXXX, XXXX I physically visited the XXXX XXXX branch and explained the situation. The representative called the XXXX XXXX Location and said that they can not waive the charge and that XXXX XXXX is unwilling to waive the charge and will not close my account until the balance is paid.
I told the representative that when I signed for the account it was a free service. I have never received any paperwork stating there will now be a charge and I never signed anything authorizing a charge. The company can not illegally charge fees that were not previously agreed upon and steal money from their customers. I was told there is nothing they can do for me.
|
| 12/07/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
At the end of XX/XX/2020 my mortgage bank, Investors Bank, offered me a forbearance for 3 months due to Covid-19 pandemic issues.
The bank said I won't be penalized by this forbearance, but I was, indirectly.
My monthly payment was around {$4200.00}. And after the forbearance began they added that unpaid amount that included principal, interest, and tax escrow to my total loan balance.
In XXXX they extended my forbearance until XXXX, so by the time my forbearance ended my loan balance as reported to the credit bureaus has increased by almost {$25000.00}. On several occasions, my 3 credit reports blamed this increase in the lowering of my credit score.
I began making my mortgage payments again in XXXX when our financial situation improved, and Investors Bank said they would report the correct loan balance to the credit reporting companies in XXXX.
As of today, my loan balance is {$320000.00}, but both XXXX and XXXX are still reporting it as {$340000.00}. XXXX is reporting one month behind at {$320000.00}.
I have notified Investors Bank several times, but it doesnt seem to help. I began a dispute with XXXX two months ago, but nothing has changed. I can not get through to XXXX to file a dispute, and I have tried numerous times.
So, I have two issues, first, the forbearance was not supposed to hurt my credit, but the way Investors added {$25000.00} to my loan balance did affect my credit score.
Second, I feel Investors is not doing enough to correct the reporting on my credit reports.
I have attached documents showing the increase in loan amount on the credit reports and the lowering of my credit score.
|
| 04/22/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
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|
I reached out to, on XXXX from an email and phone call I got, for what I thought was a reputable loan finder and they set me up with a bank in NYXXXX called Investors Bank. I knew better, but I was desperate for the {$5000.00} loan they were offering. I paid some upfront for, what I now know is scam charges such as bank connection fee and so forth.I paid them around {$620.00} in fees to complete the loan. I was n't fully aware no bank would ever ask for fees up front.
They claimed they were having trouble depositing my loan into my account so they did a " test deposit '' of {$1400.00} which I figured was legit and I was to pay it right back and I 'd get the full amount of the loan. What I did n't see was they disputed my XXXX XXXX XXXX charge ( basically called as if they were me to the dispute dept at XXXX ) and XXXX credited me the XXXX rent, vs them actually " depositing '' money. That 's why that {$1400.00} was in there. So I paid it back to them, and they promised I 'd have the loan amount in my bank this am.
I contacted XXXX as I got an email about the dispute and put XXXX and XXXX together. To stop my apts basically getting an NSF for XXXX rent, I had to cancel that dispute. It will come out of my account tomorrow and I 'll be negative, big time. All in all I lost around {$2100.00} to these people and they are still asking for more money for the " transfer fee '' to complete the loan. I recorded the conversation and have reported them to the FTC and the XXXX XXXX. I also reported this to Investors Bank who said these men do not work for them and they reported it to their fraud dept.
|
| 05/13/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
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My mother who is XXXX XXXX XXXX and has XXXX and XXXX XXXX has about {$5000.00} remaining of her IRA which is managed by Investors Bank, XXXX XXXX XXXX . I hav e Power of Attorney which was executed several years ago when she was competent. A few months ago, I realized that she has not received any reimbursement for the last 2 years. I originally tried to contact them in XXXX and did not get any answers, My mother then became very ill and I forgot about it. I resumed my attempts to get this information in XXXX XXXX . After several phone calls, and sending requested documents including a stamp ed Power of A ttorney from the Attorney who drew up the document, I was told they essentially want a new notarize d Power of Attorney. We proactively drew up a Power of Attorney for a time when my mother would be unable to make decisions for herself. We are at such a time now and I can not understand how a bank can be allowed to withhold information as well as money without consequences. I have sent a letter of complaint to the local and main office of Investors Bank without a response. I also sent a complaint to the Banking Commissioner in XXXX XXXX and was told that it is a Federal iss ue. I would appreciate any help. The account is in the name of XXXX XXXX . My name is XXXX XXXX . I am her daughter and ha ve Power of Attorney. My mother has lived with me for the la st 2.5 ye ars. The last address on her XXXX statement is XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 01/03/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
Re : _ Investors Bank Ac # XXXX Passbook Ac # XXXX Statement Sav.
The purpose of this complaint is to obtain funds that were withdrawn from my account due to inactivity.
As i explained to their customer service I never received any documentation that the accounts became inactive, nor did I receive any notification or actual statements that statements were available. This pertains to actual mailings nor electronically.
Customer service was able to credit {$45.00} to the passbook account, which is a rental account, bringing it to full compliance with the credit. Bare in mind that these funds do not belong to me and that I can not make any transactions in it.
The actions to be taken for refunding the fees in the Passbook account, I was told, falls to the branch manager. After numerous attempts I was able to contact the branch. Speaking to XXXX XXXX XXXX ( XXXX ), over the phone, i was informed that he was going to explain the situation to the branch manager XXXX XXXX XXXX and get back to me. Upon his return call the conclusion was a flat out no refund will be given.
Pursuing this matter, I learned that I could not log on to my account. Which entailed additional contacts with customer service to unblock the account which was blocked due to inactivity.
The statement account was charged a monthly fee of {$5.00} from XX/XX/XXXX to XX/XX/XXXX ( I learned of this upon my inquiry late XX/XX/XXXX due to no communications from the bank ). The fees totaled {$70.00} approx. 10 % of the current balance.
|
| 04/11/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Cashing a check
|
|
Web |
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XX/XX/2019 - I went to Investors Bank located in XXXX, New Jersey at XXXX XXXX to cash a bank Certified Cashiers Check from XXXX XXXX. ( routing number XXXX ) XX/XX/2019 - I went to Investors Bank located in XXXX, New Jersey at XXXX XXXX to make a withdraw from my savings account and I was told by the bank teller that I had a bounced check for {$2500.00} and a {$15.00} service fee for the bounced check. I was told by the bank teller that the reason for the bounced check from XXXX XXXX was forged.
XX/XX/2019 - I was told by the branch manager of Investors Bank that they could not do anything for me and that they were not liable. However, Investors Bank was responsible for depositing the check. Investors Bank in XXXX said that I should file a police report.
XX/XX/2019 - A police report was filled with XXXX Police Department. Investigation pending.
XX/XX/2019 - Investors Bank located in XXXX gave me a copy of the forged check and told me that XXXX XXXX has to file a forged endorsement claim.
XX/XX/2019 - XXXX XXXX branch office in XXXX Pennsylvania said that it is Investors Bank responsibility to fill out the forged endorsement claim.
XX/XX/2019 - After my previous claim # XXXX XXXX bank said they are not responsible. Investors Bank said they are not responsible, XXXX XXXX said they are not responsible. Neither one of these banks has stepped up to help me out. I could call Investors again and they are gon na blame XXXX XXXX.
WHO IS RESPONSIBLE?
|
| 11/29/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Dear Sir/Madam, I 'm very frustrated with Investors bank. I have had a relationship with them for 10 years and they chose to close my checking account after 2 months of no activity.
I have consistently used that account the last 10 years, to make periodic deposits and to make occasional principal reductions to my mortgage. On XXXX XXXX I made a transfer which processed, and then one in XXXX and XXXX, which were both returned since the account was apparently closed. When I called the bank I spoke to XXXX, and she said the bank should have called or emailed me a notification about the closure, and she would look into it. She called me the following day and advised that they can close the account at their discretion, and never provided me an explanation. I asked to speak to a supervisor, and I spoke to XXXX. She promised to look into it. It has been 3 weeks and I have not heard back. I called and left a message for her on the XXXX.
My mortgage is paid promptly, and it would be nice to understand why my account was closed without notifying me. The only reason I can see is that their new accounts charge fees, and they want to migrate their clients to those more profitable fee based accounts.
Does n't feel like IB really wants my business.
Thanks so much for your assistance.
Kind regards, XXXX
|
| 11/27/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
I took out a loan from XXXX XXXX for XXXX they deposited the money into an account They then issue a temporary check book for the Purpose of transferring monies from that account to my new checking account my payments were adjustable rate and were billed to me as accordingly related to the money I used during the loan then stopped my line of credit I continued to pay 15 years of payments and paid off the loan at the end of the original agreement was a pay-off of some XXXX I approached the bank manager to get the record of the amount of the original loan was used and where I was told the info was in an archive and it would cost me XXXXdollars per page to access this do this day I can't positively prove how much money I actually was able to use they send me a monthly bill requesting I pay the full XXXX balloon payment in full they recently taped a note to my front door stating I contact them witch I did repeating my request for disclosure of necessary info they said they would get back to me the next day it's been two weeks no info they have posted the loan on my credit report and added XXXX in fees these numbers never added up I have documents and other info pertaining to this loan also I have a XXXX file that's important I was unable to upload
|
| 05/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I opened the checking account on XX/XX/XXXX with the bonus offer : " XXXX, XXXX} per month for 10 months. Reward payments will cease at the earlier of reaching XXXX total or XXXX consecutive cycles from the date you opened your account. To be eligible to receive monthly bonus you must satisfy the following transaction activity requirements : have an ACH deposit to your account of {XXXX} or more during your statement cycle ; OR, complete 10 Point-of-Sale ( POS ) transactions during your statement cycle, using your XXXX XXXX XXXX XXXX linked to your account. " Until XX/XX/XXXX, the XXXX consecutive cycle ended, I had 10 cycles with equal or more than XXXX POS transactions in each cycle. So on XX/XX/XXXX 's statement, the 10th XXXX bonus should be posted. However, it was not. I online chatted and the agent confirmed that {XXXX} should be posted on the statement of XX/XX/XXXX. She said I need to contact the branch to let them manually correct the error and give me the bonus. I called XXXX and the agent confirmed again that the bonus should be posted. He submitted a case for me and promised I will get a response by Monday XX/XX/XXXX. But until today, I did not receive any response and no bonus posted in my account.
|
| 02/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Mortgage fraud. My ex-husband took out a mortgage in XXXX, XXXX, for {$670000.00} without telling me and forged my name on all of the documents. I found it in public records in XXXX, post divorce. The original lender is XXXX XXXX XXXX. Investors Bank bought it and it was discharged in XXXX. My ex-husband 's lawyer is knowingly concealing these crimes and refuses to produce the documents because the divorce was finalized. Someone tampered with public records, because the mortgage is recorded with Investors Bank on it as the Lender and my name as the Borrower. The public record of this mortgage is notarized, yet I never signed anything related to this mortgage. The mortgage documents are filed in the XXXX County Courthouse. A subpoena for the mortgage documents and application was served upon Investors Bank last month. They refused to produce the documents to me. After several conversations with Investors Bank, they sent me a secure email stating that my social security number is not and has never been in their system. Yet there is a mortgage filed with Investors Bank and my ( now ) ex-husband and myself both listed as Borrowers. Please help me access a copy of the application I am legally entitled to.
|
| 05/03/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with fraud alerts or security freezes
|
|
Web |
|
|
What I am about to report now is that a person named XXXX XXXX caused a problem by opening a bank account with my social security number.
The banks with the problems are Investors Bank, XXXX XXXX XXXX.
I heard from my bank XXXX that on XX/XX/XXXX, there was a problem with the checking account, so I could not open the bank account.
Here is what I got from XXXX bank & Investors Bank.
XXXX XXXX with an address of XXXX XXXX XXXX XXXX XXXX, NJ came to the bank with XXXX XXXX 's ID and my social security number, and he took about {$53000.00} from Investors Bank and did not pay back last XX/XX/XXXX.
This is not the first time who XXXX XXXX caused problems with my identity. I have reported to the XXXX Police department on XX/XX/XXXX. The case number is XXXX.
On XX/XX/XXXX, I also reported to the XXXX XXXX Police department and the reports number is XXXX.
another problem, Investors Bank even does not try to help this case at all.
I went to XXXX XXXX XXXX office and called them many many times but, they do not want to answer anything to me.
I do not know how to get information.
XX/XX/XXXX XXXX XXXX XXXX
|
| 10/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
I received a check from my landlord for the refund of my security deposit of {$3500.00} I can not get a bank account in my name from ANY bank due being blacklisted by the banks because I closed 2 accounts several years ago with disputed negative balances from FEES assessed in error. So I went to the branch of INVESTORS BANK that handles the landlords account to cash the check. I presented proper ID but they refused to cash the check. It would have been ok if it was {$2500.00}. but for this amount would have to be deposited. Fine, I told them I would be happy to open ANY kind of account to deposit the check, and explained the disputes that appear on XXXX 's report. They refused to open the account or offer any alternatives to solve the problem. I had to take the check to a check cashing service which cost me {$77.00} and 40mins waiting for them to verify with my landlord, which they did. The bank could have done this if there was any worry of fraud. This is a punitive system, where the banks have ganged up to punish anyone who dares cross them, and to create a miserable customer experience for poor people!
|
| 07/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
This is related to case # XXXX. I have a mortgage with Investors Bank. They made significant errors in servicing the account, including debiting extra unauthorized payments from a linked checking account and incorrectly applying the payments to the wrong amounts of interest/principal repeatedly. After about 9 months of issues and many complaints, they seem to have finally fixed that problem. This is a NEW complaint regarding the same account. In addition to the aforementioned issues, I just ran a credit report and discovered that Investors Bank erroneously reported a late/missed payment on the account in XXXX 2016, even though no payment was ever missed and, in fact, the payments were AUTOMATICALLY debited biweekly from a checking account at the same bank. Furthermore, the bank 's report to the credit bureau contains additional errors, such as the term of the loan ( not 25 months ) and the type of loan ( not an automobile loan ). This continues a pattern of sloppy, incompetent behavior by the bank. Please help us ensure that they fix this problem and do not create any additional ones in the future.
|
| 01/27/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
I got a mortgage with INVESTORS BANK, for my brownstone at XXXX XXXX XXXX XXXX XXXX NY XXXX. I paid in advance {$12000.00} XXXX XXXX XXXX dollars ) for the appraisal, appraisal review, environmental report and engineer report. I have been asking for months that my appraisal is sent to me, the bank refuses and states that is the bank 's property and will only be released only at closing. By law I am entitled to a copy of my appraisal. On the term sheet -that I signed- does not say that it will be released only at closing. I called the broker XXXX XXXX from XXXX XXXX XXXX and directly the bank. My attorney XXXX XXXX XXXX XXXX. has spoken with XXXX and they still refuse to give it to me. They state that I have to send a letter of cancellation and refusal of the commitment in order to get it. This is unlawful. What can I do to get my appraisal? I am a XXXX XXXX, a widow, and have several times refinance my brownstone that I have owned for close to 40 ( forty ) years. Please help!!! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX NY XXXX phone XXXX XXXX XXXX email : XXXXXXXXXXXX Many thanks
|
| 02/02/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
We had a mortgage with XXXX bank, investors bank took the loan over during acquisition. At the time of origination the loan was an automatic deduction from bank account, once investors took over we were told to pay thru their online system. Problem is payments have been applied in a way that makes no sense, they are applying partial payments when they should be full payments. They did fix the balance at one point but it 's all screwed up again. Every contact with the servicing department is giving a different answer each time you talk to these people. We are very frustrated because we have never received one statement from this account and their online mortgage system is n't accurate. I have called their customer service XXXX in XXXX, sent email XXXX and various emails to mortgage service department. They have put all these late charges on our account that we do n't owe, resulting in collection department constantly harassing us both at home and work. These people refuse to call you including the XXXX, I do n't know if the servicing is done by third party but it is unacceptable.
|
| 01/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a conventional mortgage with investors Bank ( formally XXXX XXXX ) since XX/XX/XXXX. I paid down less than 20 % of the load which requires me to have a Private mortgage insurance. I 've been making extra payments on the account each month which reduced my loan-value-ratio significantly. My PMI based on the disclosure statement is due to be dropped in XX/XX/XXXX. In XX/XX/XXXX when my loan reached 80 % of the loan to value ratio informed Investors Bank in writing twice for a removal of the PMI. The last correspondence was XX/XX/XXXX. My loan to value ratio is currently at 73 % ( Original home value {$200000.00} with current balance less than {$140000.00}. They failed to drop the PMI, stating that it 's due to be removed in XX/XX/XXXX and that I need a new appraisal ( they will have an appraiser from their bank contact me. To date I 've not been contacted by an appraiser ) to ensure that the property have n't decreased in value. My question is, should n't the PMI be dropped automatically when conventional loan reached 80 % of the original value based on federal law?
|
| 01/26/2021 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I signed up for Investors Bank on XX/XX/XXXX under their promotion where I would receive {$250.00} over 10 months. You are eligible for the bonus each month if you have an ACH deposit ( s ) totaling {$500.00} or more during your statement cycle ; OR, you have Mobile Check Deposit ( s ) totaling {$500.00} or more during your statement cycle ; OR, complete 10 Point-of-Sale ( POS ) transactions during your statement cycle.
I made ACH deposits totaling {$500.00} or more each month but still did not receive anything. I called Investors Bank and was told that the promo code was attached to my account and that I would receive a call over the new few days after they had researched the issue. I never received a phone call and this time sent a secure message requesting the bonus.
I received the response saying Thank you for your email inquiry. When you opened the account in XXXX there was not reward promotion available at that time. '' The promotion was in fact active and the other representative confirmed the code was on my account.
|
| 02/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Hi I was charged by XXXX XXXX XXXX with an unauthorized charge and then them trying to cover it up after i disputed the charges by saying they have the product and reciept which was create after the dispute. Its been two months and this is my second dispute. The business reached out after I disputed and acted like they were going to supply a product.
I asked them what product and they said they had a receipt for something I ordered, which was incorrect. I had received fraudulent charges on my card two other times thereafter that were denied due to me having my card locked at the time and in which the company tried to deny those charges as well.
at the same time i addressed the store they forwarded me a text with reciept that showed they were giving me a deal with a discount!!
This company does not follow proper business protocalls and is scammers with bad business ethics. Don't Let your info get in their hands.
I wouldnt recommend doing business or let your personal info get into their hands.
|
| 07/06/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
Investors Bank in NJ changed the type of checking account I have without my consent because they said they eliminated my type of account. They did not give me 30 days advanced notice before this change took place. The new terms on the account began on XXXX XXXX, 2016 the letter telling me there would be a change was received within the same week. I have had my account for 8 years and was not charged by Investors Bank if I used an ATM that they did not own. Now I am being charged {$3.00} for each of these types of transactions over XXXX. In the first two weeks of this change I have already been charged XXXX fees and the bank did agree after some arguing to reverse XXXX of the XXXX fees. Had I been given the advanced notice I may have chosen to look for a new financial institution since the only ATMs that will now be free are the ones Investors Bank owns, which there are about XXXX only located in the state of NJ.
|
| 06/24/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I had a checking account with Investors Bank ( Acct No. XXXX ). This account also had an Overdraft Line of Credit associated with it ( Acct No. XXXX ). I closed my checking account on XX/XX/XXXX. Unfortunately the Branch did not close the line of credit associated with it at the same time ( it had XXXX balance at the time ), and this overdraft account has been on the bank 's books and I continue to receive monthly statements nearly four years after closing. I stopped by the XXXX Branch of the Bank on XX/XX/XXXX and spoke to the Manager about this. He promised to have it closed, even though he could not do it on the spot in their systems. I have written to the bank on XX/XX/XXXX ( see attached letter ) asking them to stop sending me monthly statements associated with this account. The bank has neither closed the account nor given me an explanation for their inaction.
|
| 12/12/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I received a notice yesterday ( XX/XX/XXXX ) that my escrow account was underfunded for XXXX and my escrow payment would be increasing in XXXX by {$700.00} a month ( {$8400.00} ) a year. This would be a roughly 60 % increase in my monthly payment.
I called Investors Bank and they said it was because my account underwent a review in XXXX and my escrow was deficient and there were also increases in the estimated escrow for XXXX that needed to be spread over 12 months.
I think this is terribly unfair for a bank to give a customer two weeks notice that their monthly escrow is increasing by {$700.00} per month for the next 12 months. There should be protocols in place to identify this shortage or under-funding well in advance of the new calendar year.
How are families supposed to budget for this type of increase, especially right before the holidays?
|
| 04/07/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Hello, I am applied for refinance back in XX/XX/XXXX and it took them til XX/XX/XXXX to process my loan refinance application. During the last stage they failed to notice I am in forbearance since XX/XX/XXXX and I paid that amount back to the original lender. I provided the Investors bank many copies of paid off letter and they canceled my loan application because they are stating I failed to provide documents. They have never requested these document prior to loan processing and it was always reported that I was in forbearance in the credit report. They have failed to recognize that In the report. I have spend so much time and money on the refinance. They are refusing to process the application because the rates went up and they will lose money because I was locked in at lowest rate back in XXXX.
Sincerely XXXX
|
| 03/07/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Web |
Older American |
|
In XX/XX/XXXX, I opened a home equity line of credit at Investors Bank ( account # XXXX ). In XX/XX/XXXX, we sold the house and informed Investors Bank of the sale. I told them that we no longer owned the house and would like to close the account. They never closed the account. Since then, I have informed them by phone and by mail that we do n't own the property and want the account closed, but they still have n't closed it. Please contact them and make them close the account. Since we do n't own the property, the bank ca n't foreclose on it. My fear is that someone will charge something to the account, and we will be responsible for their debt, and this will affect our credit. Thank you for anything you can do to help us.
|
| 02/27/2021 |
No |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American, Servicemember |
|
On XXXX XXXX I had Investor 's Bank, XXXX XXXX, N.J. withdraw {$6400.00} from my savings account and make a certified check out to XXXX XXXX Visa. XXXX claims this check was never received and is now missing for over 5 weeks. Investor 's REFUSES to put a STOP payment on this check UNLESS XXXX signs a form saying it wasn't received. XXXX customer service told Investor 's Bank manager XXXX XXXX they WILL NOT SIGN ANY FORMS. INVESTORS now refuses to put a stop on this certified check and reimburse my account. I want a stop payment put on this " missing '' {$6400.00} check and my account reimbursed ( I will do an electronic transfer in the future ).
XXXX XXXX Investors Bank. XXXX XXXX ( tel. )
|
| 12/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I lost my car on XX/XX/2021 and 6 transactions were made using my Investors bank debit visa card. I opened a claim with my bank and they gave e provisional credit for only one of the 6 transactions. After a few weeks the claim for those other 5 transactions was declined because the conctacless was used for the payment, something that doenst tell anything if I authorized or not those transactions.
I reopened the case saying that doenst make sense that answer and more if one of the transactions was approved to get the money back and the other 5 dont. Since then Im still waiting for an answer and my money back.
Claim number XXXX XXXX
|
| 06/24/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I missed my payment a few times, not in a row, in the following months after, I paid extra to catch up each month. Instead of applying the extra money to my lateness, they applied it to the principle. The paperwork I received never showed my mortgage as delinquent until a year later. When I tried to straiten it out on the phone, they were rude, and said they could n't go back and change it now. Now I 'm paying hundreds of Dollars in late fees, and I ca n't get caught up.
|
| 04/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I called Investors Bank a few times to see if they are honoring the Governors request for mortgage companies to give us a break for 90 days. I opened up a case and was told there a small bank working in NY & NJ they are not like the larger banks like XXXX & XXXX.
My wife is on S/S & I have since been layed off from my job. There going to email me if they can do something, the thing that concerns me is I dont see them on the list of companies working with covid people.
|
| 02/01/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
Investors Bank, XXXX XXXX, XXXX NJ has continued to mail banking statements, XXXX Tax forms - to a former address despite my repeated requests.
I have called their customer service line. I have met with the branch manager. I have met with the assistant branch manager. They have copied my license three times in the past seven months and assured me that they have corrected it ; yet they continue to send banking statements to an address that has been invalid for 2 years.
|
| 04/06/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
The bank will not allow me to withdraw funds from my checking account. I have contacted them repeatedly. This started about 3 weeks ago. I wanted to close out my mortgage. I had to go back and forth between customer service and several branches. They finally managed to close out my mortgage. Now, I would like to withdraw funds. They have strung me along for two weeks, and now the manager XXXX, at the XXXX XXXX branch will not let me withdraw my own money.
|
| 09/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I opened my checking account with Investors Bank in XX/XX/XXXX, and have {$1500.00} on deposit. I have not been able to access my funds since late AXX/XX/XXXX. I called the bank on 2 occasions, XX/XX/2021 and XX/XX/2021 respectively. They said they would look into it, but never called me back as promised. As of now, I still don't have access to my funds and the bank has been unresponsive to my inquiries.
|
| 11/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
Older American, Servicemember |
|
I applied online XX/XX/21 to Investors Bank XXXX XXXX XXXX XXXX XXXX, NJ XXXX for a XXXX XXXX XXXX XXXX based on an offer they made me. On XX/XX/21 at XXXX Reference Code is : XXXX they told me I was turned down and would have to wait on a letter in the mail in about XXXX days for the reason which I never received. I followed and messaged them about XX/XX/21 and received no reply to date.
|
| 04/08/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Investors Bank marked me as 30 days late on my mortgage in XXXX 2020 when Governor XXXX said that people who live in New Jersey will not be reported as late on our credit report for 90 days. I was affected by COVID-19 because I own a hair salon and was not considered an essential business. As a result, I lost a lot of revenue and was not able to make my mortgage payment.
|
| 04/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This bank doesnt get me or my concerns they have bad feedback when I give them I feel ignored why does their debit cars nit have tap pay go technology when many banks have already implemented this feature it is much nicer to have a card where you can tap their technology is old their behind with chip only insert with this pandemic they have to update their debit cards
|
| 01/14/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Confusing or missing disclosures
|
|
Web |
|
|
I went to the branch to open an account they opened me a wrong Account with a monthly fee I dont want this I want u style checking which avoids the fee with meeting a balance of {$1000.00} daily this is not fair and not what I requested I called customer service they told me to visit a branch ridiculous they cant change the product type
|
| 10/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I paid off my mortgage loan with Investors Bank on XX/XX/2020, but I have not received any documentation evidencing that the loans was paid off. I have not received the cancelled mortgage and/ or note or the release of mortgage lien documents. The Loan number was XXXX.
|
| 12/04/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I received my annual escrow analysis. Turns out they had been overdeducting to the tune of {$3400.00}. I called and asked for my refund and was told that it takes 30 days. That is not reasonable. Miss a payment for 10 days and you get a penalty.
|
| 02/07/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
they seem to be taking more money than there supposed to.Im on hold now for 15 minutes they wont give me my escrow numbers for past 7 years so I can see. all they tell me is your taxes keep going up.They say we'll call u back and they don't.
|
| 11/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am disputing the late fees charge of XXXX}, which should have been removed when the XXXX XXXX grant was applied to your loan balance on XXXX/XXXX/XXXX. Please Review and Correct the problem.
Investors Bank loan XXXX Thanks XXXX XXXX XXXX
|
| 10/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Investors Bank in XXXX, NY is refusing to give restaurant and airline workers mortgages though Im still working.
Is this a practice to deny essential workers mortgages during Covid?
|
| 04/26/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Investors bank has increased my monthly payment from {$1300.00} to {$1800.00}. Calls to the bank were not returned although representative promised they would call back.
|
| 04/01/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Late or other fees
|
|
Web |
|
|
My bank charged me fees for not having a balance of {$1000.00} I asked if they can waive it as a courtesy and they refused
|
| 04/05/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Phone |
Older American, Servicemember |
|
|
| 03/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 02/08/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 12/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 11/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American, Servicemember |
|
|
| 10/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
|
| 07/28/2021 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 07/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Postal mail |
Servicemember |
|
|
| 05/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
|
| 04/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 03/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 03/12/2021 |
No |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 03/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 02/18/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/20/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
|
|
Referral |
|
|
|
| 09/18/2020 |
No |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/12/2020 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 08/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 07/01/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 05/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/28/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 04/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 04/03/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Late or other fees
|
|
Referral |
|
|
|
| 01/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 12/26/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 12/15/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
|
| 12/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 11/23/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 11/13/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 10/30/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 10/30/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 10/22/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 10/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
|
|
|
| 10/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 10/09/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
|
|
|
| 09/15/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 09/14/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 08/13/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 08/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/28/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/21/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Phone |
|
|
|
| 05/24/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 05/16/2019 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Referral |
Older American |
|
|
| 04/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 04/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/27/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 03/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/15/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Phone |
|
|
|
| 03/12/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Fee problem
|
|
Phone |
|
|
|
| 03/07/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 02/23/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 12/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 12/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 12/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 12/10/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 10/29/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Opening an account
- Unable to open an account
|
|
Referral |
|
|
|
| 09/08/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 08/10/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 05/03/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
|
|
|
| 04/30/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 03/28/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 03/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/15/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/15/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Fax |
|
|
|
| 01/11/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 01/08/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 11/08/2017 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 10/27/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 08/08/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Incorrect information on your report
|
|
Web |
|
|
|
| 07/28/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Incorrect information on your report
|
|
Web |
|
|
|
| 07/21/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Referral |
|
|
|
| 06/21/2017 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Referral |
|
|
|
| 03/21/2017 |
No |
|
- Settlement process and costs
|
|
Referral |
|
|
|
| 03/01/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 01/23/2017 |
Yes |
- Bank account or service
- Savings account
|
|
|
Referral |
|
|
|
| 10/26/2016 |
No |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 10/21/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 10/21/2016 |
No |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 10/17/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/07/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 08/23/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 08/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
|
| 08/11/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 06/15/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 05/19/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 05/03/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
|
| 03/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 02/23/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 01/07/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 01/07/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 12/31/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 12/05/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 12/01/2015 |
Yes |
- Bank account or service
- Savings account
|
|
|
Phone |
|
|
|
| 11/06/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 10/06/2015 |
No |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 09/27/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 09/01/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 08/27/2015 |
Yes |
|
- Identity theft / Fraud / Embezzlement
|
|
Referral |
|
|
|
| 07/24/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 06/29/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 04/30/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
Older American |
|
|
| 04/09/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 04/07/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
|
| 03/18/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 03/17/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 01/12/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Referral |
|
|
|
| 01/10/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Referral |
|
|
|
| 01/07/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 11/19/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 11/14/2014 |
No |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 10/22/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 10/02/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 09/29/2014 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 09/19/2014 |
Yes |
- Bank account or service
- Cashing a check without an account
|
|
|
Web |
|
|
|
| 08/06/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
|
| 06/19/2014 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 05/20/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 05/19/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 04/07/2014 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 04/03/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 03/21/2014 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
Servicemember |
|
|
| 02/28/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 02/21/2014 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 02/10/2014 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 08/01/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 05/22/2013 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 05/10/2013 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 04/03/2013 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 02/19/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Fax |
|
|
|
| 02/19/2013 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 02/16/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 02/11/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 01/12/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 10/16/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 09/04/2012 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 07/13/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 07/03/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 05/24/2012 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 04/04/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 02/02/2012 |
No |
|
- Loan servicing, payments, escrow account
|
|
Postal mail |
|
|
|