| 01/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I send an amount of {$6000.00} to XXXX from a money transfer store. The name of the store is " XXXX XXXX ''. Address : XXXX XXXX XXXX, XXXX, NJ XXXXXXXX.
But the lady ( store owner ) closed the business and left the city instead of sending the money or refunding me. She used to send my using Choice Money transfer and her lending company is Small World Financial Services Gropup. Address : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX NJ XXXX.
Short History : I went to the store on XX/XX/XXXX and gave {$6000.00} to the business. The lady said it will take few days to send the money as the amount is big. She asked for my bank statement and I provided that. She told me that once, they finalize the transaction she will give me the PIN number. She gave me a printout of my transaction and asked me to wait few days. I believed her as I used to send money from this store from last two years and this kind of transaction delay happened early.
I followed up on XX/XX/XXXX just after the XXXX day and she said the transaction is still pending. She said same on phone when I called her couple of times. On Saturday XX/XX/XXXX I went to the store and she told me that the money transaction must be cleared on Monday ( 1XX/XX/XXXX ), otherwise she will refund me. I waited till Monday. When I visited the store on Monday she said that their system is completely down, and as that was a holiday week, she needs some times to restore the system. She said that they will fixed the system on XX/XX/XXXX and only then she can cancel the transaction and the refund will be available on XX/XX/XXXX ( Friday ). I had to wait but I got some scared but as it happened to me earlier and she had never cheated me, I just believe that and went to the store on 'XX/XX/XXXX '. But I found the store is closed. I revisited the store on next day XX/XX/XXXX and found the still closed. I spoke with another customer and she read out a notice which was written in XXXX. As per the notice, they will open on XX/XX/XXXX due to system failure.
I went to the store on XX/XX/XXXX but found that closed. I also saw many people came there to inquiry about their money. But the lady left the city keeping all of us blind. Next day XX/XX/XXXX, I met an agent from Small World Financial Group who are the lender of the wire transfer. That agent told us they will take care the customer. But when I called them they had not received the phone. I called Choice Money transfer but they said they had nothing to do with the store as the lady did not actually made any real transaction.
I went to the police station and filed a police report against the lady. Her name is XXXX most probably.
I need help to get my money back.
|
| 05/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I had to transfer money for an emergency situation. So, I seared in Web and found ''Choice Money Transfer, a member of Small World Financial Services Group ''.
I created my profile and did my first transaction for {$1000.00} on XX/XX/2021, without any issues and they did not ask me for any documents. On XX/XX/2021 for second transaction, this transaction got me problems, I transferred {$1200.00} and they did not ask me for any documents till they debit money from my bank account. Later on, they started sending me emails for proofs on income and asked me to fill compliance form. The form is mentioned that 'It showed be filled for transactions over {$2500.00} ', despite that, I filled all my details and I shared all my documents ( I sent my personal confidential information 's ). After that, they took a day to process, but still they are not ready to validate my transaction.
From the time I started the transaction, I called their customer service for more than 10 times and sent over 8 emails. I went into serious XXXX and confused state.
Till then, they were not ready to complete my transaction, finally, they cancelled my transaction.
They debited money from my bank the next minute I submitted my transaction. But, the refund process takes 3-5 business days. I can not accept this, If they are not ready to process the transaction, they should refund immediately. How will this is fair solution, During this 5 days time, I have to undergo lots of pressure and XXXX and my emergency situation had worsen. I am worried that, they can misuse my personal details in one or other way. This organization rules are not open and transparent to customers. Customer care executives are not ready to transfer customer calls to next higher level officials.
|
| 02/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, I paid my utility bill ( XXXX XXXX XXXX ) via XXXX XXXX, which is a partner agent Choice Money Transfer. I paid a bill of {$250.00} and the agent gave me a receipt of the transaction. She also told me that her system was down that time and she will make the transaction as soon as possible.
I followed up with her on next day but she said her system was still down.
I went to the store again on XX/XX/XXXX and found the store was closed. She hanged a notice saying that her system was down and she will open the store on XX/XX/XXXX. But since then the store never opened and the bill was never paid to XXXX XXXX XXXX. I got the same bill again with past due.
I called their wire transfer agency ( Choice Money Transfer ) but they told me that they are only refunding customer who sent money to others. They are not taking any responsibility for bill payment.
Address of XXXX XXXX : XXXX XXXX XXXX, XXXX, NJ XXXX Address of Choice Money Transfer : XXXX XXXX XXXX, XXXX XXXX, NJ XXXX Phone : ( XXXX ) XXXX Phone :
|
| 08/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I used an agent to transfer money to an account in XXXX on Friday XX/XX/17. Till date funds never showed up in recipients account. I contacted Agent of choice money transfer in New Jersey XXXX a subsidiary of ( small world financial service group ) today to ask for proof of transfer, they insisted they cant help me unless i provide recipients bank statement. I have spent numerous of my productive hours on the phone to no avail.The supposed recipient sent me a screen shot of their account i also spoke to an accounting officer who confirmed the money never made it into her account.
Choice bank have been having me do the run around hanging up on me and constantly transferring from agent to agent. A receipt form the transfer agent has been attached for your verification.
I have a right to receive a document of how the money was transfered out of their account
|
| 06/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Using their online service, I started two transactions with XXXX XXXX XXXX XXXX XXXX First transaction was for an amount of {$1700.00} on XX/XX/2021 for which Money Transfer Number ( XXXX ) XXXX was generated. The second was for an amount of {$880.00} on XX/XX/2021 for which XXXX XXXX was also generated.
The two transactions were all paid with my XXXX Debit card ( XXXX ) These two transactions were subsequently cancelled citing compliance reasons. Upon contact with XXXX XXXX XXXX XXXX XXXX XXXX was made to understand that refund for the two transactions usually takes between 3-business days. The first transactions was cancelled on XX/XX/2021 and the second on XX/XX/2021. Till today, several attempts on daily basis towards refund has proved futile.
|
| 03/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
The company is Small World Money Transfer I have reached out to this company numerous times and still my transaction is supposedly under review since XX/XX/2023 but they had sent emails telling me that they don't know when my transaction will be completed and sent but offer no solutions. I just want my money returned this company has numerous complaints against them but is Still allowed to operate without investigation. Some times the phone number works and it's difficult to reach them I just want the return of my money. I made 2 transactions the same day {$10.00} each totalling {$20.00} I DO NOT WISH TO DO BUSINESS WITH THIS COMPANY ANY FURTHER I WANT MY MONEY BACK.
|
| 02/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2019 I gave XXXX {$1500.00} dollars to be sent to XXXX to a bank. The money has not reach my bank account. I spoke with XXXX several times during the month of XXXX and the only answers I go from her was : There was a delay with the transmit ion, please check with your bank. I kept going to the the agency to inquire about my {$1500.00} dollars until late XXXX when the agency closed down. I also contacted the manager 's office and I was told to go back to a place that was closed down. I filed a police report ( attached ) Please advise!
|
| 10/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
I made a money transfer to XXXX, at the XXXX XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX, XXXX NY XXXX- I sent the money through the company https : XXXX/www.smallworldfs.com/en. - CHOICE MONEY TRANSFER and other fees appear on my invoice, They are applying EXTRAS FEE in this store, abusing consumers.
I read in the newspapers the fine applied on XX/XX/2022 for the same practice, but https : //www.smallworldfs.com/en CHOICE MONEY TRANSFERS. They have totally ignored the law.
As a consumer I feel robbed in this store.!
please help.!
|
| 01/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
There are people working in various Companies such as XXXXXXXX XXXX XXXX XXXXXXXX XXXX, etc.. are not giving back the money which has been sent to various countries for them to calculate their annual foreign XXXX XXXX XXXX compliant report. Besides some one else is using my personal account in sending money.
|
| 11/28/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
|
| 12/06/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Phone |
Older American |
|
|
| 08/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 01/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 08/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 01/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|