Chime Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/15/2023	No	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	ND 582XX	Web
On XX/XX/2023 sometime in the afternoon I received an email and call from Sendwave saying that someone was trying to use my account and required immediate attention. I was told to click the link provided in the email to reset my password. After they got what they wanted, I was unable to access my Sendwave account anymore and I tried to call the company multiple times and I had no luck to get ahold with anybody. I called my bank about the same time but I wasn't able to get their supposedly the XXXX support. The only thing I heard were all about selling their products and services. Their system was down according to them. Well, it wasn't the first time I called them for help on a different day. The next thing I did was to call the police with the hope that they were able help me figure out how to stop the scammer from stealing my money. The first unauthorized internationl transfer made was on XX/XX/XXXX at XXXX XXXX. that was sent to XXXX XXXX in the amount of {$850.00}. The second unauthorized transaction was on XX/XX/XXXX at XXXX XXXX. that was sent to XXXX XXXX in the amount of {$680.00}. The last unauthorized transaction was on XX/XX/XXXX at XXXX XXXX to XXXX XXXX in the amount of {$800.00}. The total unautorized amount transfered was {$2300.00}. There were transactions receipts sent to my email or text that I normally get everytime I make transfer but I received a text from XXXX thanking me of sending over my photo ID and telling me that limits have been raised with a smiley face. I called Sendwave company the following day XX/XX/XXXX and spoke with XXXX. I was told that they received a call indentifying himself/herself as the owner of the account with a photo ID. I was told by XXXX that they're going to clean their system and delete all information that were needed to be deleted so my account is be safe to use again and if I choose to reinstate my account I would just have to tell them. On the same day, I chose to get my account reinstated but I had to make sure to change the passords of my email and my sendwave account. I did everything I was told to do. The next day when I tried to login I was asked to use XXXX different logins, the Face Recognition and SMS login. To my surprise that the verification codes that were sent from Sendwave came from the same number that the scammer used. XX/XX/XXXX, I called Sendwave regarding the matter and I spoke with XXXX of Sendwave but he or she could not give me a straight answers and she was confused also. I was told that the issue will be brought the supervisor. I was asked then where I live. I live in the US and the caller who identified as me was from the XXXX and the recepient was from XXXX.The called was from the XXXX but they continually allowing her/him stealing my money. He admitted that Sendwave failed their part. According to them, they were going to work to try to reverse the money and would take 30 days. After 30 days the refund was declined and they're not able to give my money back. I called the bank letting them know about the result of the reversal. They will try to dispute but there's no guarantee I can get my money back. On XX/XX/XXXX, I called Sendwave again and wanting to talk to a manager. I failed and got disconnected by one of their customer support. I called again at XXXX and spoke with XXXX. Again, I was unable to talk to the manager. He stated that he would have his boss give me a call but until now I haven't heard anything back from them. Thank you for your consideration and I will not stop until I find answers. All I need is to get my money back or I will take this case to court. Thank you and have a great day!
11/15/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	MD 20774	Web
I have been a customer of sendwave since XXXX and as at typing this message I have sent a total of {$100000.00} so far through the sendwave platform. I initiated a transfer of {$2900.00} on XX/XX/XXXX for the purpose of paying a contractor in XXXX to commence renovation works for my grand fathers house which is where I grew up. The transaction status showed it was being processed and would be delivered the same day, on the receipt, it showed funds would be available the next day ( its usually immediate or done that same day ). What I assumed would take maybe just a Few hours turned into 6 days. I got no email communication as to the status of my transaction nor did I get any call but yet my bank account had been debited. The only way I got information was after I called ( multiple times and waited sometimes for close to 30mins before speaking with someone ), it was promises upon promises that my transaction would be completed with the explanation that their local partner had technical issues. When I initiated the transfer, the exchange rate was {$1.00} to XXXX, the equivalent was XXXX ( {$2900.00} ). XXXX XXXX XXXX On Thursday XX/XX/XXXX, after calling for the XXXX time, the supervisor I spoke with promised me he would be the last person I speak to about the issue because he would make sure it was handled, he promised all would be resolved in 24hrs, after 48hrs and still no call or even an email, I called again on Saturday ( the XXXX ), only to be told by a supervisor named XXXX that the transaction has failed and I would get a refund. Please bear in mind that getting a refund after waiting for 6 days would mean that instead of getting XXXX as I was supposed to get as at when the transaction was initiated, i would now get XXXX if I had to change that same amount. That is a loss of over XXXX, which was about {$710.00} which is as a result of sendwave holding on to my money for 6 whole days. You would agree that this is due to no fault of mine, I would have expected sendwave to refund my money that same day or latest the next day and I would have taken my business else where, however, they held unto my money for 6 whole days. I demanded to speak with a manager and then hit a call back of which he offered me {$50.00} and said there was nothing he could and then went on to refund the {$2900.00} which now had less value. I refuse to accept the compensation of {$50.00} that was added to my account by the manager I spoke to on Saturday XX/XX/XXXX as that is an insult to me. Its not so much the loss but most importantly the principle of it and how I have been taken for a ride. I feel so helpless like my voice doesnt matter and like I have no one to fight for me. {$710.00} is a lot of money. I work really hard for every penny that I earn and send money home to my mother and siblings and for a company to treat me this way is really unacceptable because they feel theres no consequence. I have contemplated filing a lawsuit as well but then again itll cost so much but at this point I feel defrauded knowing that if the tables were turned, they wouldnt let that money go. I reached out to the CEO ( XXXX ), the COO ( XXXX ) and COO ( XXXX ) via XXXX on XX/XX/XXXX. XXXX responded and apologized and said to give him my transaction number with a promise to look into it. I didnt hear from him after that even after I followed up. I would hope that consumer finance that this up as I am now aware that they were taken to court recently for misleading customers. My customer email is XXXX I look forward to your response. Thanks
09/04/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 94107	Web
XX/XX/2023 I send money using sendwave with the amount of {$120.00} due to my brother needs to pay his hospital bills but when my brother trying to get the money they told him that the tracking number I gave him is not working that He have to tell me to follow up so then I called the company and I told them why the money is not available its very important its emergency and they said they having problem with their bank partner in the XXXX so then I told them can you please try to send it again or if not I just need a refund just cancel it and they said they will be happy to assist me and wil do refund and I will recieved an email once its process but I never recieved aXXXX email I even send them a message on their apps but no response I have been patiently waiting but then after a couple I dont hear from them I called again and they said Since the teansaction is error XXXX their part the transaction was cancelled and no charge in my account but in my bank accout I have charge {$120.00} I even chat to my bank and they said the {$120.00} has taken hy sendwave and I told them to just refund me to the last for digit of my card the last time i send to my other brother the one that I used when I send the {$120.00} has been cancelled due to the atm took my card and never came out at the atm.They send me a form to manually cancel and refund me the money I filled out and send them back the form then after a day I received notificayion to their apps saying my transaction has been send to the recipient safe and sound. So I got the tmtracking number but when my brother go to the remittance place they told him tracking number is no good so my brother said maybe I will go to XXXX I said ok just try since thats their partner bit unfortunately they said its not a good tracking number so I called again XX/XX/XXXX or XXXX they said they will do it again that they will let me know if its cancelled already and since they did manual cancellation it takes time so I patiently waiting I think around XX/XX/XXXX I called again and they said it is mever cancel and he will help me di the cancellation but they one that I talked to before he even talked to his supervisor bit they lied to me its never been cancelled so they send me a form again to be filled out to get my money bit until now I havent heard from them its benn a month already but they never refund me my money please help
09/22/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 77071	Web
Sir/Madam, ( Facts ) In XXXX I had transaction with Sendwave, a money transfer company. I noticed debit in my account and mistook it to suspicious activity. I reported the transaction to my bank- ( XXXX XXXX ). My bank acting on the report, reversed the transaction and two other transactions, {$600.00}, {$600.00} and {$300.00}, from same company. The reversal of the three transactions made me look critically to my account. After careful look at the transactions, I realized it was a legit transactions between me and Sendwave. On knowing this face, I quickly called my bank and notified them that the transactions were legit. My bank promised to rectify it quickly. I followed it up, I called my bank to confirm confirmed they have credited Sendwave for the three transactions mistakenly reversed. The bank further informed to me they reversed the transaction to Sendwave on XX/XX/XXXX and that it would take about one month to reflect on their account. Meanwhile by then Sendwave had blocked my account with them. Between XXXX - XX/XX/XXXX, I called Sendwave office about three times to confirm if they have received the credits and to unblock my account. In each of those calls, they continued to insist I am owing them the sum of {$1500.00}. When I called their office on XX/XX/XXXX, I was told the same story, that I am indebted to them in the same amount. I approached my bank on XX/XX/XXXX to know if the money in question is stuck in their system. My bank positively averred and confirmed to me, they have been actually credited the said amount sometime in XX/XX/XXXX. The bank directed they check their ledger between XX/XX/XXXX - XX/XX/XXXX. I called Sendwave XX/XX/XXXX and gave them the information from my bank and they said they will review it within three days and report back to me. They never did. To support my statement and my bank, I attached my bank account statement page that shows the date the three separate amounts were reversed. Thanks
08/09/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	PA 19067	Web
My name is XXXX XXXX. I sent money through XXXX on XX/XX/2022 in the amount of {$520.00} and {$620.00} just minutes apart. Both transactions were declined. I check my bank accounts on this date and these amounts were deducted from my account for both {$520.00} and {$620.00}. I called XXXX and inform them about the information and I was told that both payments will be sent back into my account within a week time. I check my account after a week and my payments were not but back into my account. I sent {$680.00} on the XX/XX/2022 due to the gave issue that my mother was going through in XXXX to the same receiver XXXX XXXX it declined again. I called XXXX and inform them about the issue and was told that my payments will be refunded to my account also due to the payment being decline. I did received the {$680.00} through XXXX credit account and I was able to sent that payment to the same receiver XXXX XXXX. I have the information in my XXXX account to show that I was credited for only the payment for XX/XX/2022 for the {$680.00}. I went to my bank on XX/XX/2022 to complain about not receiving my refund from XXXX for the amount of {$520.00} and {$630.00} on XX/XX/2022. My bank file a complaint on my behalf. They received {$620.00} and credited my account and that amount was taken from my account on XX/XX/2022 and left my account overdraft for weeks. I called XXXX on many attempts to inform them about why the requested their funds and was told that they where sorry it was a mistake and that they will refund both payment to me. I have sent them banks account statements of all my transactions and up to now I have not received any refund yet. My sister pass due to not have these funds for medical treatment in XXXX. I am so sick and XXXX about this issue. I have all the emails and phone calls to show how long I have been reaching out to XXXX with no results. Please assist me.
02/01/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	OH 43213	Web
Dear Sir/Madam, My name is XXXX XXXX XXXX On XX/XX/XXXX, I transferred an amount of {$1600.00} to XXXX XXXX in XXXX through XXXX, whose US Head office is located at XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX, MA XXXX. On the said date, my intention was to transfer {$160.00} but ended up sending the above amount. Upon realizing the transaction error, I tried to contact sendwave to no avail. I therefore contacted XXXX in XXXX through my family to reverse the transaction which was effected ( evidence of transfer and reversal is attached to this email ). Because I was having difficulty contacting sendwave, I contacted my bank ( XXXX XXXX XXXX XXXX ) to request a charge back whose action was set in motion. I later received an email from sendwave informing me of the suspension of my sendwave account due to it being under investigation to which I replied. On XX/XX/XXXX, I received another email from sendwave to check my XXXX bank statement for the credit of {$1600.00} to my account. I am saying on record now that this money has not and has never been credited to my account as was purported by sendwave. Based on the above information, I am writing to your institution for help in retrieving my money from sendwave. Please find attached evidence of traction, reversal and communication with sendwave. Sincerely, XXXX XXXX
08/12/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	PA 19320	Web
I used an App known as " Wave '' or " XXXXendWave '' to send {$660.00} from XXXX, Texas to XXXX, XXXX. The funds were supposed to be for purchasing Auto Racing equipment. Transaction Time was : XX/XX/2020, XXXX XXXX EDT. The intended recipient already stated that the funds never arrived in his account and he has proof that XXXX XXXX XXXX XXXX XXXX XXXX in XXXX stated that the funds never posted because he had an exceeded limit of funds in his account for the transaction to go through. I have written to the people at Wave and from time to time I would get bounced from one support associate to another and the cycle would start all over again and they ask me to write another explanation. I have all transcripts between myself and the company and the last was from an associate named XXXX XXXX and this is what it states " This is XXXX from Sendwave. So sorry about that. We have sent a reversal request to XXXX and we will update you as soon as we receive feedback within 24 hours. '' Below are the details to my transaction!! Amount Sent : XXXX USD Amount Received* : XXXX XXXX Exchange Rate : XXXX XXXXXXXX USD Transaction Time : XX/XX/2020, XXXX XXXX EDT Funds Available : XX/XX/2020, XXXX XXXX EDT Confirmation Number : XXXX Email us at XXXX XXXX XXXX if you have any questions about this transaction!
12/09/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IL 61604	Web	Servicemember
A friend asked for a Referral to use SendWave money transfer Service. I provided XXXX XXXX my phone number. He quickly registered and Sendwave sent the acknowledgement asking me to confirm. As soon as we confirmed two separate transactions immediately left my Sendwave account totaling XXXX on XXXX. I immediately logged into my Bank Account and froze the Debit card and contacted my bank. With long hold times, I immediately drove to the XXXX XXXX XXXX IL XXXX and spoke with an account manager. we did not get the money back but it has been confirmed the money left my account and pending with Sendwave at this time. The only thing I know at this time is Sendwave stated there is no Guarantee they will be able to do anything to assist I opened up a Fraud Alert with my XXXX bank as this transaction was not authorized to the phillippines. I do not live nor Do I know anyone in the XXXX. I use the app. from time to time as I would send money to my family in XXXX. There is no security mechanisms and controls in place for apps - I learned never to use a debit card as this is next to impossible getting your money back in the event of a FRAUDULENT Scam. Especially from someone I knew back in Pennsylvania
08/31/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	TX 77083	Web
On the XXXX of XX/XX/2023, I sent {$300.00} to my brother XXXX XXXX, for assistance and for some family problems. As usual, Sendwave was supposed to send in the One Time Password ( OTP ) through text message to the receiver, however, the message never came. So, I directed receiver to go to the bank, but the bank refused payment, as they could not generate the needed OTP, which was supposed to be provided by Sendwave. Receiver went to bank, spending so much money on transportation, on3 separate occasions, all to no avail. I sent several emails to sendwave, through all the available emails they have on the internet, on two occasions they promised to get back, but till today, the XXXX of XXXX, I have not heard back from them. This has been a very difficult moment for my family way back in XXXX, that depende so much on this cash for survival. I have also requested for a refund, but sendwave have refused to reply to my messages, and this is making me to even start thinking it to be a fraud. yet no repl
11/08/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CO 80923	Web
Hello, I send money to the XXXX using sendwave to XXXX last XXXX XXXX. Usually money will be sent real time on my XXXX account. I called the next day because it was still pending and let them know to reverse the transaction. They said they filed the reversal but on XXXX XXXX XXXX an email the payment was delivered but when I checked my XXXX account, that XXXX dollars is not credited at all. I have been calling sendwave more than XXXX times already. I also contacted XXXX about this but XXXX also insisted that they did not received that money from sendwave. I called back sendwave and said that XXXX did received it and if they can not refund the money sendwave cant do anything about it. Sendwave should be responsible in this because I used their portal to send money and now they are not taking full responsibility. All of the information were all correct. I did all correctly and now it feels like they leaving my problem not resolve. I need help in getting my money back.
11/29/2023	No	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	MD 20707	Web
XX/XX/2023 I have unexpected debited amount to my Bank coming from Sendwave which I did not authorized. My account in sendwave had been compromised. I created an account in Sendwave that I only used once. Sendwave stored my bank account without my knowledge and approval. Someone used my Sendwave account to sent money to someone that I did not authorized or never made any transaction on this date. I called Sendwave to let them know that I never authorized and never send money in the amount of {$900.00} to anyone that I dont know, customer associate told me that they already approved the transaction after they suspected its a scammed.Customer associate also said that they sent me an automatic email but I only read the next day XX/XX/XXXX, XXXX! I demand them to return my money back but never happen the refund. I need help..what will I do to get back my money that Sendwave anyhow approved to sent to someone using my account with them.
03/27/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	LA 70360	Web
I recently send an amount of XXXX XXXX XXXX dollars on XXXX XXXX. Located at XXXX here in Usa. My recipeient have 7 days to pick up the money but unfortunately he wasnt able to do so. And they texted me on XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX that the transactions are cancelled and my card will not be charge. But until this time they have not refunded my money yet and when i called them.they say they escalated it and wait for 24 hours. Everyday i call them that is what they are telling me. And until now my money is not yet back in my account and i was afraid it will take time for them to refund my money back or worst they will not refund it thats why i asked for your help. My family dont have any food on thei table right now cause of the money that hasnt been refunded on time. My kids dont have a milk and they been patiently waitinf dor this company to refuns me. Please help me to jsut get my money back.
11/26/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	WI 532XX	Web
On XXXX XXXX at approximately XXXX I made a tranfer to a relative XXXX XXXX XXXX XXXX XXXX through Sendwave money transfer company for the sum of {$2600.00}. On arriving the bank for pickup the recipient ( my relative ) XXXX XXXX XXXX, was alerted by Sendwave messaging network that the funds has been picked up by her which was not true. After reporting the issue to sendwave complaints department I was told the issue is being looked into, but the pace of the investigation has been very slow. The money sent was for a life and death suitation and every time delayed causes more harm than good. I feel I am not been taken seriously, and need this issue resolved as quickly as possible.
11/01/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	PA 19067	Web	Older American
On XXXX I sent {$50.00} to XXXX XXXX in XXXX via SENDWAVE. It happened that XXXX XXXXXXXX XXXX account was closed so, I sent another {$50.00} to his other account that was open. I then, requested a refund from Sendwave and they told me that they are contacting XXXX in XXXX to ask for reversal. XXXX told me that XXXX says the money has been paid. I asked for a proof of payment and it has not been provided. XXXX XXXX has been going to the XXXX office, and each time he goes there, they tell him a different story. So now, all I want is my money back from Sendwave, and they can take their time to deal with XXXX.
11/19/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	MD 20603	Web
I send {$100.00} to my nephew in XXXX on XX/XX/2021. A reply came back to me that the money has been sent and delivered. Three days later the money was not in the recipient 's account. I have contacted Sendwave and told them that the money has not been delivered. Later, they sent me a text that they will cancel the transaction and will return the money to me in 2 to 3 business days. Till now the money has not been returned to me, instead they will be sending text to me every 6 day. What I understand from the text is that the money will never be returned to me, but they are trying to get the money back.
09/11/2023	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	TX 75002	Web
Sendwave is the company name. I sent money to XXXX twice with this company and they did not deliver the money. It appears they are trading with peoples money when you send money through their service. They will keep your money for a whole week and then send it back to you as undeliverable. In 2 weeks they could not deliver {$300.00} dollars to XXXX bank in local currency. Not to mention also the fact that they deliberately extend the hold phone time to their customers service with average being 40 mins. Transfer reference number. XXXX ).
08/15/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	TN 37075	Web
I sent USD XXXX to XXXX on XXXX XXXX at XXXXXXXX XXXX using Sendwave to XXXX XXXX XXXX and it was never received by the recipient. I called Sendwave and informed them of the situation and they told me to get the bank statement from the recipient to prove my claim. I sent them the statement and even involved the recipient bank in all the correspondences between me and sendwave. XXXX XXXX also confirmed the money was not received. Sendwave has been unresponsive despite all evidence showing that the money sent was not received.
07/22/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 95661	Web
Transaction date XX/XX/2021 Money was not available in beneficiary account, Contacted Chime Inc/Sendwave for a reversal as the beneficiary was not able to get the money, he stated the bank does not have a record of the transaction. I have contacted the company severally via phone and email and they keep sending text messages they're working on it. However the transaction receipt states I have a right to refund within 10business days.
08/23/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	GA 30076	Web
The date of XX/XX/XXXX I sent to XXXX {$750.00} via company called Sendwave.their agents had given me wrongs codes which must be given to the recipient, since the recipient could not receive the said sum, because the codes were incorrect after that they canceled the transaction.I waited and then started calling them without success after which I emailed the recipient and information but still do no avail.
11/08/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 77406	Web
{$100.00} dollars was sent to send wave for remittance to my account, the money was delivered on XX/XX/XXXX to my XXXX account in XXXX, but again today XX/XX/XXXX the local bank that Sendwave used for the transaction ( XXXX XXXX ) recalled back the money from my XXXX account without explanation. So now the money is not paid into my account. {$100.00} Sent XXXX XXXX XXXX Through Sendwave company
12/14/2023	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	NC 282XX	Web
Sendwave attempted to draft {$930.00} from by business checking account without authorization. I had never heard of this company before receiving a fraud alert from XXXX XXXX Bank. I certainly did not intend to send {$930.00} to some random account operated by a company that primarily serves developing countries with foreign currency remittals.
05/26/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 92126	Web
Transaction date : XX/XX/2022 XXXX XXXX PDT Amount : {$150.00} The fund was not transferred immediately as promised, it stays in the processing status. The company doesnt have options for us to cancel the transaction and for the funds ti be available. Their answer is always the third party is causing the delay.
09/02/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 90501	Web
I sent money to Sendwave on XX/XX/2023 amounting to {$400.00} and email me that it will have 1 day pending for my ID review but until now no email eventhough I email them several times and even their company phone telling me that my account is deactivated. I dont whats happening.
02/06/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NY 142XX	Web
I was trying to send XXXX USD to my sister but by mistake I send to wrong person, I try to escalate this issue I contact the Sendwave they promise me refund back to my account in 1 day latter they text me and tell me that they cant Reverse.
06/02/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MA 01844	Web
I sent XXXX dollars to XXXX on XX/XX/2023 but the money was never delivered nor refunded
10/23/2023	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Confusing or misleading advertising or marketing	MD 21075	Web
They say you transfer will be done with three minutes or less but it takes longer
05/20/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Wrong amount charged or received	KY 40218	Web
I send my to wrong number or person and i need refund
02/05/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MN 55414	Phone

01/27/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 93065	Web

01/24/2024	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MD 21206	Web

01/11/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MA 01609	Web

01/08/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 32832	Web

01/03/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NY XXXXX	Web	Older American

01/02/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	IN 46229	Web

12/29/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NJ 07108	Web

12/28/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	WA 98118	Phone

12/20/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	TX 75149	Web

12/12/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NJ 07304	Phone

12/09/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IN 46038	Web

12/04/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	MA 01902	Phone	Older American

11/28/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	IA 50327	Phone

11/20/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 90043	Phone

11/18/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	WV 25309	Web

11/17/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MA 02368	Phone

11/03/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NY 11434	Phone

11/02/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	MI 48390	Phone

10/26/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NY 11212	Phone

10/04/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Wrong amount charged or received	NJ 08225	Web

09/26/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NJ 07112	Phone

09/22/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	WA 98118	Web

09/21/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	FL 32224	Web

09/18/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NV 89031	Phone

09/07/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NY 11001	Phone

08/30/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	FL 33572	Web	Servicemember

08/29/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NY 10458	Phone	Older American

08/24/2023	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	MA 01852	Web

08/17/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 77433	Phone

08/14/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	MA 01507	Web

08/09/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	VA 22003	Phone

07/27/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	MD 20877	Phone

07/06/2023	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 33707	Phone

07/03/2023	No	Money transfer, virtual currency, or money service International money transfer	Wrong amount charged or received	NJ 07111	Phone

06/30/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NJ 07310	Phone

05/05/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	TX 77498	Phone	Older American

01/20/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	GA 30134	Web Referral

12/30/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	DE 19958	Phone	Older American

06/03/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MN 55433	Postal mail

05/15/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 91325	Web

05/12/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	UT 84123	Phone	Older American

04/07/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NY 10475	Phone

02/14/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CO 80910	Phone

02/11/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NJ 07203	Phone

11/08/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 92557	Phone

08/17/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NY 10458	Web

04/06/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NY 10451	Web

03/12/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	KS 66202	Phone

03/05/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	GA 30126	Web

02/17/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 75670	Phone

10/31/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MA 01109	Phone

07/28/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NJ 08003	Web

04/17/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem		Phone	Servicemember

03/12/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	AR 72223	Web	Older American

07/30/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem		Phone