Check City Partnership, LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/31/2015 Yes
  • Debt collection
  • Payday loan
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • NV
  • 89012
Web
I was receiving daily phone calls from Check City regarding setting up a repayment plan on a payday loan that I was not able to repay when it was due. They pressured me to promise to pay more than I could afford and I told them this, but they continued to use high -pressure tactics to make me agree with them which I would end up doing in order to get off the phone. XXXX agent even starting yelling to her co-workers " she 's lying, she is not going to pay '' while using these colelction techniques. Then they would call me every day afrerwords even though we had come to an agreement and we would have the same pressure conversations causing me emotional stress. If I did not answer my cell phone they would repeatedly call my job, EVEN AFTER I SPECIFICALLY TOLD THEM I HAD GOTTEN IN TROUBLE WITH THE HEAD OF SECURITY, and they would make the receptionist give me a hand written note. In addition to this, they repeatedly called my boss and left him messages regarding the debt and he spoke to me about it as they were bothering him at work as well. This caused a strain on my work environment and additional stress to me personally. They also called my mom repeatedly as well as my long-time friend regarding the debt. The interest rates they charge and the amounts they loan put you in a cycle where you are unable to pay them back, and they will not allow you to make reasonable payments. I am responsible for agreeing to the " quick money loan '', but was not prepared for the horrible experience that i was getting myself into. Check City, however, is perfectly aware what they do to people who are facing having their water shut or electricity shut off with a child in the house and not only do they prey upon them, they proceed to harass and belittle them and make sure your job, family, and friends are aware of your personal financial situation as well. Shame on them. Perhaps if they would lower their interest rates to 100 % instead of 400 % - 500 % they would get paid back more often and still make XXXX times the interest a credit card company makes.
04/03/2023 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 344XX
Web
I took a loan out for {$1200.00} from Check City at XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, NV XXXX ( ( XXXX ) XXXX ) in XXXX of XXXX. I made 3 or 4 payments of approximately {$320.00} each according to the schedule set forth in the loan before losing my job and being forced to move to FL to live with my parents. I am on XXXX XXXX XXXXXXXX and without income from work only make a little over $ XXXX. When I called to speak with someone at Check City in XXXX to make the last payment, I informed them that I lost my income and they told me that the payment I was making at that time would cover the rest of what I owed them. I verbally authorized them to take that payment out of my account. Now, approximately 5 months later, they just decided to take {$830.00} out of my account without my authorization and refuse to reverse the charge. They claim that the agreement I signed when I got the loan included a clause that they could just take any amount out of my account they wanted whenever they wanted to, but they refuse to give me a copy of that agreement so that I ca verify that claim, and I don't believe it had any such clause. I have asked my bank to put a " stop payment '' on the charge and any further charges from them, and will be disputing the charge if/when it processes. I spoke with the branch manager at the location where I got the loan originally, as well as an individual at the company 's collections department, and neither of them were willing to reverse the charge or provide me with a copy of the terms of the loan.
03/19/2019 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • NV
  • 89145
Web
The attorney XXXX XXXX XXXX on behalf of Check City Partnerships LLC doing business as Check City in Nevada did not provide me with the requested documents of debt validation or debt verification they told be I took out a loan and did not provide any signatures when requested on the loan documents. they only showed me someones bank account which was a breach because the account was not my bank account so they willfully gave me someone else financial information which I discard. I have not received any information and find out I have been sued by the company and the scrupulous company and attorney. I have also filed a compliant with the http : //ag.state.nv.us/ of the business practices and will file the issue with the XXXX and the FTC as well XXXX
11/10/2015 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Frequent or repeated calls
  • NJ
  • 07107
Web
I took out a loan for {$50.00} from Check City in XXXX XXXX, NV ( on XXXX & XXXX ) and was suppose to pay it back the week after I took out the loan. But im currently unemployed with no income so Im not able to make the payment just yet. They repeatedly call me every week and leave voicemail from XXXX XXXX XXXX. I also receive phone calls from blocked numbers and when I answer it says " Thanks for calling us back, I 'll transfer you over to one of our debt collectors, '' then a representative from Check City answers.
03/28/2018 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • NV
  • 89156
Web
I went to get a check loan from Check City/XXXX on XX/XX/XXXX and was declined through XXXX XXXX and outstanding check loans through other check loans sources but as of XX/XX/XXXX XXXX sent a credit freeze approval confirmation to me and as of XX/XX/XXXX those old check loans mistakenly done on my part were discharged through my bkXXXX ; that are still reporting to the pulic as of this day although I have requested to not have them reported to all three credit bureaus.
02/11/2017 Yes
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • NV
  • 89149
Web
I wanted to make an additional payment toward my loan to reduce the already high interest in the amount of XXXX dollars and was told by XXXX that I could not make any additional payments below a certain amount on the loan. Check city then took my payment and lowered my first payment and when I looked at the invoice the reciept shows I only paid XXXX toward fees when it should have gone toward principle because it was an additional payment.
09/23/2015 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Seized/Attempted to seize property
  • NV
  • 89141
Web
My employer received a so called summons on paper work that was not sealed in a private envelope to keep my personal information private from other employees, this was Thursday XXXX/XXXX/15, then my pay check dated XXXX/XXXX/15 was garnished, stating voluntary deduction on my stub, I was never advised of anything, never received any type of judgement or court order. the payday loan company was Check City.
05/18/2020 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • NV
  • 89183
Web
Check city called from a restricted number, dod not leave a message, and immediately called a family member asking for my contact information. I have already been in contact with them weekly, they have my number and address and have spoken to me recently. Why be deceptive, calling from a blocked number, then to call a family member when they have my correct and current info?
07/16/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • NV
  • 89128
Web
Check city took a loan out in XXXX of last year then list my job as a XXXX XXXX started subbing but kept them uniform that I would have to make small payment in XXXX they linger accept small payment sent me to collection and now they are trying to do a judgement loan was XXXX and with payment it XXXX left what can I do I feel if u are trying to pay off they should help u
06/02/2015 Yes
  • Payday loan
  • Applied for loan/did not receive money
  • NV
  • 89183
Web
I received a loan and paid off the loan. But then they said that I took another loan out. Never received the loan. They been calling me for XXXX days now. But they decided to call my MOM AND TO INFORM HER ABOUT MY LOAN PROBLEM. THEY STATED TO THAT THEY HAVE THE RIGHT TO GIVE ANYBODY MY INFORMATION IF THEY KNOW MY LAST XXXX NUMBERS OF MY SOCIAL.
08/21/2015 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • NV
  • 89002
Web
Payday loa lenders trap people with high interest rates and will not work out anyways to help the consumer. They would rather have the consumer over draft and be unable to pay loans. I would like to revoke authorization to my account because I have had fraud to my bank account.
07/04/2023 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • Frequent or repeated calls
  • NV
  • 89178
Web
They are calling my family. I do not live with my family nor are they able to get me through them. I have asked them to contact me and stop harassing my sister and they wont stop
01/27/2023 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • NV
  • XXXXX
Web Servicemember
All Check City accounts were included in my XXXX Bankruptcy, that was filed on XX/XX/2022. They continue to call me and need to " cease and desist ''.
11/14/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NV
  • 89103
Web
I went to the location to get my print out of all that I paid and all I ever borrowed and this is what they gave me I do not owe them a dime
11/23/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • UNITED STATES MINOR OUTLYING ISLANDS
  • 89431
Web
I was looking for a loan online and to find out these 3 company said I still owe them. I haven't applied with any of them in 10-15 years.
07/11/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Was approved for a loan, but didn't receive the money
  • NV
  • 89122
Web
11/08/2022 Yes
  • Debt collection
  • Payday loan debt
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • NV
  • 89031
Web
02/19/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • NV
  • 89011
Web
08/18/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • NV
  • 89183
Web
11/02/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • NV
  • 89102
Web
10/08/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • NV
  • 89103
Phone
01/31/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • NV
  • 89130
Web
12/20/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • NV
  • 89101
Web
03/23/2017 Yes
  • Payday loan
  • Charged fees or interest I didn't expect
  • NH
  • 03820
Web
02/19/2017 Yes
  • Payday loan
  • Applied for loan/did not receive money
  • NV
  • 89128
Web
09/28/2016 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Frequent or repeated calls
  • NV
  • 89149
Web
10/30/2015 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • NV
  • 89121
Web
10/29/2015 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • NV
  • 89115
Referral
10/23/2015 Yes
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • NV
  • 89130
Web
02/19/2015 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Frequent or repeated calls
  • NV
  • 89128
Web
02/19/2015 Yes
  • Debt collection
  • Payday loan
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • NV
  • 89014
Web
12/17/2014 Yes
  • Debt collection
  • Payday loan
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • IL
  • 60649
Web
12/13/2014 Yes
  • Payday loan
  • Can't stop charges to bank account
  • NV
  • 89434
Web
07/14/2014 Yes
  • Payday loan
  • Can't stop charges to bank account
  • NV
  • 89131
Web
03/27/2014 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Called after sent written cease of comm
  • NV
  • 89031
Web Older American, Servicemember
03/20/2014 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Frequent or repeated calls
  • NV
  • 89110
Phone Older American
12/28/2013 Yes
  • Payday loan
  • Charged fees or interest I didn't expect
  • NV
  • 89129
Web
11/19/2013 Yes
  • Payday loan
  • Charged bank acct wrong day or amt
  • NV
  • 89147
Web Older American, Servicemember
11/07/2013 Yes
  • Payday loan
  • Charged bank acct wrong day or amt
  • NV
  • 89030
Web