CHARLES SCHWAB CORPORATION, THE CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/24/2022 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Fraud or scam
  • CA
  • 94530
Web
This is to complain against the Charles Schwab Bank & Co,. Inc. URGENCY : HIGH IMPORTANCE : HIGH [ WITHOUT PREJUDICE ] I wish to practice my right as a customer of Charles Schwab & Co. , Inc to use your organisation 's service, seeking a formal, impartial investigation to amicably settle my dispute ( XXXX ) with Charles Schwab & Co. , Inc . In order to clear up the myriad of letters and correspondences I have hitherto sent to Charles Schwab & Co., Inc respecting my complaint, I believe it will substantially strengthen both my case and your understanding, by taking a deeper look at the happenings of my case, and analysing the relevant facts in an objective and comprehensive fashion. It is crucial to note that I have been manipulated, socially engineered, and coerced to engage these fraudulent criminals. Much to my embarrassment, I recognise that I am the victim of an investment scam. My complaint to the CFPB has arisen as I do not consider, by any stretch of the imagination, the conduct of Charles Schwab & Co., Inc to be commensurate with their legal role and responsibility to their customers. They sell a service to look after their customers, protect their money and are a financial institution that maintains a traditional relationship and way of working with its customers. During the complaints process with Charles Schwab & Co. , Inc, I found their communication ineffective, which further hides their conduct to management and diminishes the service offering to their clients. They are struggling to adapt their business offering in the ever-changing world of IT development. The internet is presenting a real problem which they choose to manage in a way which is not in line with rules and regulations of CFPB as well as their own internal policy and procedures sold to their clients. General Obligation : On XX/XX/XXXX, I fell victim to a multi-layered scam operation run by XXXX XXXX XXXX which involved me making cash withdrawals and gift card deposits in the total amount of XXXX USD from my Charles Schwab & Co., Inc account to a fraudulent investment firm. When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Charles Schwab & Co., Inc did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Charles Schwab & Co. , Incs custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Charles Schwab & Co. , Inc promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Charles Schwab & Co. , Inc was in compliance with its own policies and procedures ; ( v ) whether Charles Schwab & Co. , Inc owed duties to myself, what the scope of those duties was, and whether Charles Schwab & Co. , Inc did not uphold those duties ; ( vi ) whether Charles Schwab & Co. , Incs conduct was unfair ; and ( vii ) whether Charles Schwab & Co. , Inc has within its power the ability to, and should, compensate me for the harm that has befallen me. Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the customer that such activity meets the relevant criteria of fraud. In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is being scammed. In other words, Charles Schwab & Co. , Inc must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer. Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care of the reasonable person involves in its application a subjective element. However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most people behave in a certain way may be good evidence that the conduct is reasonable, but this is not necessarily the case. Although reasonableness is a very fluid concept, all of the evidence suggests that Charles Schwab & Co., Inc did not foresee the fraud and disregarded even the most obvious dangers in this respect. Situations do tend to repeat themselves and it is advisable to examine previous outcomes to see how the standard of the reasonable person should be applied, and that lessons can be learnt from the errors of the past. Charles Schwab & Co., Incs Position : On XX/XX/XXXX, Charles Schwab & Co. , Inc wrote in a letter : The Client Advocacy team has thoroughly reviewed and evaluated your concerns on several occasions. We have not been able to reach a resolution that you find acceptable. Please consider that Schwab considers this matter closed. XXXX XXXX, respectfully, Schwab declines to respond to your future communications regarding this matter. Refuting Charles Schwab & Co., Incs arguments from a purely logical perspective : Charles Schwab & Co., Incs position is that the features of the situation at hand do not generate a genuine obligation to protect innocent and helpless victims ; they are essentially arguing that common-sense-based approaches are doomed to fail, leaving their exclusively technical account of the subject matter as the only meaningful choice. For reasons which are unclear, this extremely serious situation barely gets the attention it deserves even though ample evidence has been offered in support of this complaint. In Charles Schwab & Co., Incs view, it is implied that we should not home in ( and consequently rely ) on unwritten laws, practicality, good judgement, reasonableness, sharpness, sensibleness, past outcomes, and insight, when taking appropriate precautions. To underscore, once again, such views are at odds with common sense and are wildly irresponsible. Imagine a view according to which the one and only thing that can make Charles Schwab & Co., Inc morally obligated to do something is having it written down somewhere. Pursuant to this view, if Charles Schwab & Co., Inc encounter the suffering of totally naive victims, they are only obligated to intervene in or remedy the situation, to the degree required by written material. This is unbecoming for a reputable establishment such as Charles Schwab & Co. , Inc . I have reviewed the material hereto sent by Charles Schwab & Co. , Inc carefully, and it unfortunately provides no response to my fundamental argument concerning the degree of care. Given its size, influence, and the resources at its disposal, this establishment clearly had a far greater capacity than an individual such as myself had, to determine the level and likelihood of risk that a client such as myself is subjected to and had a duty to intervene as they now do to query in particular out-of-pattern transactions of this kind. It is perfectly obvious that Charles Schwab & Co. , Inc, inadvertently, employs a subtle approach in addressing some of the key questions in a manner which neither provides me with adequate support nor protects anything other than its own interests. It is Charles Schwab & Co., Inc here, who has the burden of proof, to show that it has exercised the duty of care, that is to say, that Charles Schwab & Co., Inc adhered to a standard of reasonable care in relation to the matter at issue given its extensive experience compared to mine. It is Charles Schwab & Co., Inc that claims that the damages which I have suffered in connection to this matter have not been reasonably foreseeable, and that my proposed degree of care is not, and has not been, commensurate with Charles Schwab & Co., Incs capacity, experience, expertise, or scope of services in any way. To reemphasize, Charles Schwab & Co., Incs indisputable overriding purpose is by no means to purely execute transactions in a blind and blank fashion, but rather to strike a balance between executing those transactions and capitalising on its undeniably vast capabilities to protect consumers thereby enhancing market integrity. Apropos of the fluidity of the concept of reasonableness, all Charles Schwab & Co. , Inc has done in this regard is set up a dichotomy of having or not having the legal obligation under consideration, however, that does not go one-inch toward explaining why various regulatory authorities, has maintained that financial institutions can, and should, protect consumers using their systems, advanced technologies, and rich experience. Charles Schwab & Co. , Inc is obliged to take some action if it is sufficiently aware of a real possibility that a fraud may be being perpetuated. If you don't question its customers instructions or raise the possibility of a scam with the customer in these circumstances, it may be liable if the red flags indicate the customer is : particularly vulnerable, or if the possibility of fraud was serious or real, not just suspected. There are some recommendations to organisations for protecting customers from financial harm that might occur as a result of fraud or financial abuse ; and gives guidance on how to recognise customers who might be at risk, how to assess the potential risks to the individual and how to take the necessary actions to prevent or minimise financial harm. These recommendations are established as a general principle, the organisation should deliver a service that : 1 ) Takes a proactive approach to minimising risks, impact and incidences of financial harm and it sets out systems and tools for the prevention and detection of fraud and financial abuse. As a general point, it says organisations should ensure that all systems are developed using technologies and methodologies that are effective in the prevention of fraud and financial abuse, through authorised and unauthorised payments, thereby minimising the risk of financial harm to customers. As regards to the detection of fraud and financial abuse, it says the organisation : A ) should have measures in place across all payment channels and products to detect suspicious transactions or activities that might indicate fraud or financial abuse. It then lists the following examples of suspicious activity on customer accounts : a. multiple cheque books; b. sudden increased spending ; c. transfers to other accounts ; d. multiple password attempts ; e. logins from new devices, multiple geographical locations ; f. sudden changes to the operation of the account ; Unusual transactions are transactions whose amount, characteristics and frequency bear no relation to the economic activity of the customer, exceed normal market parameters or have no apparent legal justification. g. a withdrawal or payment for a large amount ; h. a payment or series of payments to a new payee ; i. financial activity that matches a known method of fraud or financial abuse. B ) organisations should have a process in place to ensure that staff make contact with the customer to verify the financial activity, challenge its authenticity, explain the nature of the suspected or detected fraud and discuss an appropriate plan of action. Charles Schwab & Co. , Inc are yet to show, or otherwise provide me with, a compelling argument that their wide-ranging experience and wealth of specialist knowledge in detecting transactional anomalies were not sufficient to avert the fraud at issue. By contrast, I have provided a multitude of sound and powerful reasons by which requiring their involvement has not only been pressingly relevant but also eminently reasonable and well-justified. Rather than empathising with and undertaking substantial efforts to convey their knowledge of the existence of such regulations abroad and thereafter use it to protect and proactively relieve the plight of consumers who have been cheated out of their money and whose role in society is properly fulfilled, positively contributing to local economic growth, development and sustainability Charles Schwab & Co., Inc adopts a rather insouciant attitude toward my financial predicament portrayed herein. I am deeply convinced that the disastrous results that I have previously elaborated upon will continue to ensue if no responsibility is adopted by Charles Schwab & Co. , Inc in relation to this matter. I have also thoroughly detailed why they can not simply dismiss this problem by strictly adhering to legal technicalities which, after careful reflection, struck me as being nothing more than self-interest. Indeed, it seems to me utterly unfair to disregard fragile, sensitive, and vulnerable consumers who are afflicted by such allegedly malevolent acts, thereby keeping an unjust status-quo that is corrupting our society at its core. Further points for consideration : I ask CFPB to respectfully take into consideration my position as a victim. I have been a client of Charles Schwab & Co. , Inc. since XXXX, regularly settling all of my obligations towards them, and putting my trust in them. On the other hand, I have reasons to believe that the fraudster group targeted me because I am a nurse, disabled, and because I had no prior knowledge of how the scammers schemes operate. I have never bought a gift card in my life, and the scammers used it with the purpose of me losing all of my money. I would like to bring to your attention that I have reached out to another bank, XXXX XXXX XXXX, whose client am I regarding the issue since some of my funds were transferred from their account. XXXX XXXX XXXX recognized that I was a victim of a scam and refunded me the full amount ( I am willing to provide you the written proof of that ). This only proves that the banks, if they are willing to, can protect their clients by acknowledging their responsibility, recognizing the fraud, and taking protective measures. In addition to this, I would like to mention that a direct result of this scam was not only the money that was lost but also the severe negative effects on my mental health. I have been experiencing symptoms of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. all consequences of XXXX I endured and still continue to endure. Conclusion : Based on my analysis, and as confirmed by various authorities concerned with such matters, there is abundant evidence that forward-thinking financial institutions ought to take reasonable steps to forestall fraud, or at least mitigate its risk by using an effective risk management system, demonstrating their undisputed ability to responsibly and pre-emptively respond to questionable transactions in the digital arena. The use of such systems, largely based on newly adopted technologies aimed at effectively navigating the evolving threat landscape, is only one of a number of possible endeavours undertaken in this connection, alongside the application of past knowledge and experience related to popular fraudulent practices. Astonishingly, I am pondering how it is that, despite being shown that Charles Schwab & Co., Incs business conduct was insufficient insofar as background checks are concerned, they keep refuting their indisputable role and responsibility in connection with the matter herein discussed. The points that I have hitherto made are too crucial to be taken lightly. Charles Schwab & Co., Incs non-observance of the fundamental principles of justice that is, to completely overlook and not even remotely try to mitigate the suffering of vulnerable consumers is inexcusable given the size of the establishment and the vast resources at its disposal as the direct result of the patronage of clients like myself. If it was, indeed, solely my responsibility, we must then believe at least one of the following clauses : a ) financial institutions have absolutely no role whatsoever in preventing and detecting fraud, b ) the fraud in question was not reasonably foreseeable, or c ) the transactions in question were not sufficiently alarming. It is extremely unfortunate that Charles Schwab & Co., Inc pushes quite hard for me to believe all three of these thingsdespite evidence to the contrary. In summary, I respectively ask your organisation to consider my points, given your personal and companywide obligation to provide a fair and reasonable investigation into the complaint. I look forward to your input and would gladly cooperate to reach a fair and reasonable outcome. Thank you.
10/13/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • IL
  • 62864
Web
CFPB, I opened an investor checking and brokerage account with Charles Schwab Bank and set up a direct deposit from my employer a XXXX XXXX. I also later opened up a savings and also a Roth and Traditional IRA, which I later closed due to the bad customer service I received from several employees. I am a twice widowed mother and take care of both of my parents and two stepparents all in their late XXXX 's and will be given an inheritance and also wanted to prepare for my retirement and my own sons inheritance. I had a couple of issues not long after opening the account where I had made a couple of purchases and paid for the items on XXXX and most recently online where I was taken advantage off, two of the items were never delivered, one issue was XXXX fault and they had to give me credits for all, then recently I ordered a couple of shirts and a scam company in XXXX XXXX ripped me off for {$100.00} which Schwab credited me while they investigated, then I told them to take it back when the items finally showed up late and nothing like described. So, because I only get paid two times a month working for the XXXX XXXX XXXX XXXX and have no help, these things caused my account to go in the negative a couple of times. Then most recently a gas charge for {$21.00} they did not pay until it came through caused me an additional {$25.00} fee and a rude man affiliated with XXXX XXXX 's through XXXX at XXXX XXXX XXXX called me and was extremely hateful to me and the Schwab Bank Rep just sat there on the call and said nothing to him and they also paid him the fee which was not even a legitimate fee, the check was not an NSF as it was paid when they sent it through, it was never not paid and no one even contacted me about it, not the gas station or the check places either one. Each time I reached out to the CEO as no one seem to have an answer for anything that I spoke with, most seemed put out, a couple enjoyed talking but had not answers to the problem, several were just rude. It was a compete waste of time talking to any of them. The CEO would just sent my complaint to a rep and then would call and ask me all again then say there was nothing they could do. I asked if they had any kind of courtesy pay for emergencies and they said no, the courtesy pay is the brokerage account that pulls you money over to cover shortages. I asked if they had a line of credit or credit card I could apply for and the answer again was no, though they said when I started there they did have such but stopped offering it just recently. I finally just wrote the CEO again at his email address I found online and also one time through XXXX and also Charles Schwab the owner at an email for his office I found online and told them both I was very unhappy with the service, felt I was not being treated with respect maybe because I don't have a large amount of money going in my account, my monthly pay is only {$4100.00} but I planned to move money into my other accounts as I can. They simply were not making enough money off of my accounts. I blocked their number as the girl they had call me was wasting my time, she would just have me repeat all that was going on, then tell me there was nothing they could do. So, then they sent me two emails to try to get me to fill out reviews on my last experiences, another waste of my time. I had explained to them over and over what the issues were and that no one was resolving them, whether bad customer service, rudeness, no one helping with issues of the fee getting taken out of my account most recently for a check that cleared my bank, the past issues with XXXX which I ended up having to resolve on my own. Then today they send an envelope I must sign for, they are lucky I was even home as today is a holiday. The letter was telling me they have decided to close my account as of XX/XX/XXXX with no explanation and only gave a number to call if I had questions. I called and talked to another smart mouth and he basically tried to make it look like I had done something wrong and I was the problem he said " Yes, it looks like they have decided to close your account because according to our account agreement we can close it for any reason and you were not holding to the account agreement so we are doing so ''. I was not holding to the account agreement??? I have had nothing but problems with the account since I opened it and close four others I opened for the same reason, rudeness, lack of customer service, being talked down to, being treated as less than because of my bank balance and not having any kind of customer service whatsoever, they offer nothing to you and want you to give them all of your money and assets in return!!! So, now I have to try to get my bank account direct deposit switched within a few weeks and it took the government over four weeks to do so when I set it up and I have bills that have to be paid on time. I feel this is unfair. I had already told them I was going to be closing it in the future if things did not improve, but now they are trying to make it look as if I did something to cause it, to save their own reputation. I would not recommend anyone ever do business with them as all they care about is getting lots of money and assets on the books, nothing else is important to them. They should be ashamed of themselves for treating others this way!!! Which issue ( s ) : Low quality product, Bad customer support, Collections issues How they can fix the problem : I think they should apologize, leave my account alone until I decide to get it moved and fix all of the past issues in whatever way necessary, offer a line of credit or bank card to me to back up my account, reprimand and get rid of any bad employees, contact that gas station and XXXX XXXX XXXX and hold them accountable and make them fire the employee who spoke to me like dirt on the phone. Then they can pay me a big fat check to make all well with me too. This is the least they could do for all of my troubles since starting with them! It is their job to protect their clients in whatever way needed and I don't feel protected in the least, just put upon and disrespected, ignored, verbally abused and lied about in the instance of the most recent letter and conversation that I did not handle the account as per the agreement. That is a LIE and a possible defamation lawsuit!!! I handled my account just fine, it is not my fault that others are all trying to steal and gouge me for money that is not owed or take advantage of me and it is not my fault this bank is so greedy they need only wealthy clients they can take from so are trying their best to get me to leave by not addressing and fixing issues on the account, but simply having different people call me and have me tell them the whole story again and then do absolutely NOTHING to fix anything, that is a waste of my time. I unlike them work hard for a living daily at the XXXX XXXX XXXX XXXX office and don't appreciate the only hour break I have a day being wasted in idle chatter that resolves nothing. What are they paid to do anyway? By trying to shut this account down on me now for no reason other than they are not making enough off me, they are going to cause me to fall behind on my bills or miss my rent payment which they already did one time before due to their error of not removing a hold a rent check I had placed and then removed, which caused me to have to give my landlord money orders now, but they also will cause me to not receive a stimulus check if they come through in the next couple of weeks and as any educated person knows it takes the government anywhere from 4-6 wks to switch a direct deposit and that is when there is no Covid19 issue where all are working from home!! I already have a another checking and other accounts that is not the issue, it is the time frame and most importantly the fact is they are at fault along with the others mentioned here, NOT ME, yet instead they want to close my account, makes perfect sense to this bunch of morons. I have NEVER in my life had worse customer service and will tell everyone I know to avoid this bank and I know ALOT of people!! The rep on the phone I spoke with tonight said they are going to stop accepting any deposits into the account or withdrawals as of XX/XX/XXXX, that is less than four weeks away and we are not even at work today due to a holiday and I am off tomorrow for a physical. I want my XXXX account left ALONE until I SHUT IT DOWN, which I intended to do anyway due to all of the problems I have experienced while there!!
08/06/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89129
Web
On XX/XX/XXXX three significant and obvious fraudulent attempts were made to withdraw funds from our Charles Schwab Bank checking account. These were successfully processed on XX/XX/XXXX and the funds taken from our account. We detected the problem from the Charles Schwab website on the same date and IMMEDIATELY informed Charles Schwab. On that same date a fourth attempt by the same party was made, which was allowed to process on XX/XX/XXXX. Altogether the total fraudulent payments made from our account totaled more than {$22000.00}. These payments were characterized on the Charles Schwab website as paid to a legitimate vendor whom we had made a long series ( more than 4 years ) of consistent $ XXXX monthly payments to, but were apparently directed to an individual in XXXX XXXX Missouri whom Charles Schwab identified to us once, but then refused to repeat. We had never made a payment more than {$120.00} to the vendor ( XXXX XXXX ) at any time, and had pending payments of {$120.00} a month at the time the fraudulent {$22000.00} was paid out. After we opened a fraud report with Charles Schwab we agreed to freeze the existing checking account but we provided a detailed list of outstanding checks, and bill payments - and while we transferred most of the remaining balance out of the checking account to our Charles Schwab brokerage account, we left a sufficient amount to pay those bills in the checking account with Charles Schwab 's REPEATED assurances that they would be allowed to clear when presented for payment, or when scheduled to pay through their " bill pay '' process. When the fraud investigator agreed that the four withdrawals/payments taken from our account on XX/XX/XXXX and XX/XX/XXXX were thefts, the funds were returned to us, and we immediately transferred those into our Charles Schwab brokerage account. On the day following our fraud report we went to the local Charles Schwab brokerage office, and met with an advisor named " XXXX XXXX ''? who opened new bank and brokerage accounts for us, and into which we transferred most of the funds in our prior brokerage account since we needed those funds to conduct our economic life. Mr. XXXX did NOT at any time advise us that Charles Schwab would be conducting a hard credit check on us, nor did he offer us any opportunity to refuse such a credit check and to take our funds elsewhere. The day after this we learned from two parties to whom we had issued checks prior to the fraud that Charles Schwab bank had returned those checks with the notation " account frozen '' on them. These had been reported as NSF checks ( derogatory and harmful to our reputations, and also false and misleading ) to the system which other financial institutions utilize in order to assess the credit worthiness of people who wish to open checking or other accounts with them. At no time were there insufficient funds in the account to pay those checks - and so the harm done to our reputation and credit worthiness by these returned checks was and remains substantial. At this point we attempted to contact the fraud investigator and Mr. XXXX, neither of whom returned our calls. Later we were able to connect with XXXX XXXX, the Interim Manager of the XXXX XXXX branch of Charles Schwab, who, in turn, evidently referred our situation to the Charles Schwab Client Advocacy team. During our efforts to correct this situation we were told, contemptuously, by a Charles Schwab employee that their promise to honor outstanding checks at the time of the fraud which had been specifically identified to them in detail ( date, check #, payee, and amount ) was only on a " best efforts '' basis. This was the FIRST time ( after the fact of the returned checks ) that this term was used in any communication of any Charles Schwab employee with us. After we were contacted by the Client Advocacy team, whose name was " XXXX '' he insisted that we had agreed to the hard credit check to open our new bank and brokerage account. We had learned of this hard credit check only when we were contacted by an employee to verify our identity the day after we opened the account through Mr. XXXX, and when we objected " XXXX '' insisted that we had agreed to it, that it was " in the agreement '', etc. We NEVER agreed either in writing or by electronic signature. Last Friday we were contacted by the Supervisor of the Client Advocacy team who agreed that Charles Schwab had violated our rights and that there is a procedure for transferring from an existing account to a new account that should have been followed in our case, since our reason for making this change was because of a series of fraudulent withdrawals from our existing Charles Schwab bank account. And she offered to write a letter to XXXX which is the credit reporting agency from whom they requested the hard credit report to " withdraw '' the hard credit check. But we have reached the end of our rope and do not believe this is a satisfactory resolution to our situation. Over this past weekend Charles Schwab bank returned the third ( there were only five - the first two of which they paid ) check which we had identified to them at the time of our initial fraud report. This particular payee ( XXXX XXXX ) has a policy of charging a significant fee to us because of the bounced check IN EXCESS OF THE AMOUNT OF THE ORIGINAL PAYMENT - AND OF MAKING AN ADVERSE CREDIT REPORT against us for this defect. Charles Schwab again apparently relies on it's " best efforts '' language which was never disclosed to us, and which the Client Advocacy team leader agreed had been " no efforts '' in our case. All of the " bill pay '' payments have been allowed to process, although in each case several days late - some of these payments, had they not been processed on time could and may still result in severe economic harm to us. This alleged " bank '' which has no branches, and can only be dealt with through its telephone and online interfaces, and by dealing with dual hat employees of both their brokerage service and the bank ( as Mr. XXXX described himself ) has literally put the mask and gloves on and assisted the bank robbers in taking more than {$22000.00} from us ( which they did NOT perceive, but only responded to when WE reported the thefts to them ) - and in returning legitimate payments we repeatedly identified to them in detail thus significantly harming our reputation and credit, and by performing unauthorized and undisclosed hard credit checks on us. One additional matter we want on the record - naturally Charles Schwab bank puts none of their representations in which they admit both fault and failure in how they have handled this situation in writing. But they do announce ON EVERY CALL that it will be recorded and monitored. We are confident that they will either destroy or misplace or alter these conversations, but we would hope that this complaint would put them on notice that any such action on their part, from our point of view, and from that of any reasonable person, would constitute the destruction of evidence and admission of our assertions. We request that CFPB both notify them, and also sanction them as severely as possible. Civil litigation is problematic because Charles Schwab through its various entities has engaged most if not all of the competent law firms in XXXX XXXX who might be interested in taking action on our behalf against them. This is evidently a strategy they adopt to prevent access to the courts by establishing a pre-existing relationship through some trivial matter or another under which they engage virtually all law firms to prevent those they harm from doing the same due to the " conflict of interests '' limitations which lawyers must observe. Thank you for any help you can extend in this matter.
08/14/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NC
  • 28262
Web
On Thursday XX/XX/2019 I opened a High-Yield Investor Checking account at Charles Schwab Bank in the amount of XXXX-XXXX XXXX XXXX XXXX-XXXX Dollars { {$3400.00} } said account was immediately opened then funded with absolutely NO requirements of me and NO restrictions. I was immediately sent a VISA debit card and checks that I did NOT ask for, had I been asked I would have refused because VISA cards can not or do not fully accomodate my full lawful, legal name. I NEVER ALLOW my name to be truncated and normally I would sue VISA and win because I NEVER asked VISA for anything, but I decided to skip that drama, shred the card, and close said account until people do what I tell them to do regarding my money and my life. I thought I finally would be treated with a modicum of respect when I opened an account at Charles Schwab Bank, they made me feel safe and I even referred my mother as a family member so Charles Schwab Bank could become trustee over my Trust. However, I quickly realized Charles Schwab Bank 's treament of me was all a fasad and once again I was trapped between a living nightmare and the twilight zone. My logic is easy, plain, and simple that even a little child can understand it and understand that NO! means NO! I told Charles Schwab Bank stop apologizing to me after they learned I'm a Domestic Violence XXXX/XXXX XXXX Survior living through the aftermath of XXXX XXXX and XXXX XXXX. For said reason I don't have to comply with anything they've demanded of me -- -after-the-fact emphasis on after-the-fact. I respectfully accept and understand anyone 's regulations and rules about anything, but I stated My MONEY is Mine and you CAN NOT keep it, have it, or take it because I have my own federal laws, regulations, and rules that I must and do abide by, and live by everyday that keep me safe as a Domestic Violence XXXX/XXXX XXXX Survior. I am not difficult with anyone I am straightforward, and truthful -- -always, but as I stated to XXXX of the verification department at Charles Schwab Bank on Tuesday XX/XX/2019 there is a part of my life they will never access because it is sealed in one aspect and behind a locked vault in another. I stated I don't care if they accept that, but they have to atleast respect that because it will NEVER change and I will NEVER change so just give me back all my money. I don't expect partiality, or preferential treatment regarding what has happened to me in my past because I don't have a victim 's mentality. However ; I do have a problem with Charles Schwab Bank receving me as a client with open arms and then afterwards demanding I comply with something that I would have NEVER consented to in order to become their client in the first place. I DID NOT CONSENT to give them anything more after-the-fact. Trying to force me to comply to anything and retalitating against me when I don't or won't NEVER works on me -- -it never has -- -and it NEVER will. If you try to circumvent the federal laws that were made to protect me and my annoymity then you are going to be in for one XXXX-OF-A-FIGHT because I'm NOT going to stand for it NOR will I tolerate it. All I want is my money back and to NOT have anymore dealings with Charles Schwab Bank for the rest of my natural life. I'm going to reach out to the METOO movement and XXXX XXXX about what is happening to me over, and over, and over again with no justification for it whatsoever, but to aid, assist, and help that XXXX assailant track me down to finish what he started or physically harm or XXXX my elderly mother to get to me in the process. Charles Schwab Bank with intentional, willful, malice bounced two checks I made to XXXX. XXXX funded my last round of XXXX XXXX medications and my mother and I have had a wonderful relationship with XXXX for nearly two years. This was extremely disheartening for me to know Charles Schwab Bank dishonered both payments when I've made every payment to XXXX and never late once. On Tuesday XX/XX/2019 I opened up a chat and spoke with XXXX requesting a manager or supervisor in account closings she refused to escalate said chat then transferred me to their verification department instead. I closed said chat and gave her a survey score of all zeros. I informed someone named XXXX in the Charles Schwab Bank verification department that I received a letter on Tuesday XX/XX/2019 at XXXX XXXX from said department with demands of me with an imminent deadline addressed to me with my lawful, legal, name mispelled. I made a decision to close said account because anyone asinine { and/or } incomptent enough to mispell my name from a verfication department will NEVER be allowed to deal with { and/or } handle my financial money affairs. I am forever unforgiving of any instance of tampering with my lawful, legal name because that is the epitome of where felony fraud begins and it always ends with full-blown identity-theft. I received alot of apologies on Tuesday XX/XX/2019 from Charles Schwab Bank associates after I revealed I can't conform to anyonelse 's deadlines about anything except my own due to XXXX XXXX XXXX and everything I do has to be booked { and/or } scheduled with a third party person and driver -- -on their time not mine. I demanded my money back and going forward I just won't put anymore of it in any financial institution because they befriend me then they betray me the instance I attempt to use my own money for medical reasons. Charles Schwab Bank locked and froze my account knowing full well I will never give them anything more than what they asked for in their application, but anything else after-the-fact -- -NEVER come XXXX or come HIGH WATER. No one at said foregoing address is going to communicate with Charles Schwab Bank any further except via legal retained counsel for punitive damages. Please be advised I spoke with a Charles Schwab Bank supervisor named XXXX XXXX extension XXXX on Tuesday XX/XX/2019 who promised to overnight my funds via check and email me the tracking number. He stated he would call back as soon as said funds via check was on the truck. XXXX never called back and I never received a tracking number. I've battled against XXXX XXXX XXXX and XXXX for the past three days due to not having access to my XXXX and XXXX XXXX medications. My XXXX year-old elderly mother 's home is now headed to foreclosure because of Charles Schwab Bank deliberate, intentional, willful malice towards us both. My funds were to also be allocated for mortgage payment. I will continually file this same complaint everyday, everyweek, and every month until my money is returned to me and back in my hands where it belongs. I will not be speaking to anyone at Charles Schwab Bank again because they continually call me outside of my name when I do, then record my responses when I defend myself against that crass and uncivility. It's important for my health and my life that I remain calm and without any added uneccessary stress and this is the main reason they won't give back my money. Not giving back my money will cause my death and the death of my elderly mother. Hold these despicable, sickening, and vile Charles Schwab Bank associates accountable for their asinine, heinous, and vicious actions toward us. Again, all I want is my money -- -it is mine -- -and that is simple. Thank-you kindly, your immediate attention, careful consideration, and full cooperation in this matter is greatly appreciated. Charles Schwab Bank may withold a XXXX XXXX Delivery Fee from said remitted funds. Please direct, instruct, { and/or } force Charles Schwab Bank to refund and remit payment in the amount of XXXX XXXX XXXX XXXX Dollars and XXXX Cents { {$3400.00} } by XXXX Overnight Delivery to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, North Carolina XXXX
08/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • VA
  • 240XX
Web
On Thursday XX/XX/2019 I opened a High-Yield Investor Checking account at Charles Schwab Bank in the amount of XXXX XXXX XXXX XXXX XXXX { {$3400.00} } said account was immediately opened then funded with absolutely NO requirements of me and NO restrictions. I was immediately sent a XXXX XXXX card and checks that I did NOT ask for, had I been asked I would have refused because XXXX cards can not or do not fully accomodate my full lawful, legal name. I NEVER ALLOW my name to be truncated and normally I would sue XXXX and win because I NEVER asked XXXX for anything, but I decided to skip that drama, shred the card, and close said account until people do what I tell them to do regarding my money and my life. I thought I finally would be treated with a modicum of respect when I opened an account at Charles Schwab Bank, they made me feel safe and I even referred my mother as a family member so Charles Schwab Bank could become trustee over my Trust. However, I quickly realized Charles Schwab Bank 's treament of me was all a fasad and once again I was trapped between a living nightmare and the twilight zone. My logic is easy, plain, and simple that even a little child can understand it and understand that NO! means NO! I told Charles Schwab Bank stop apologizing to me after they learned I'm a XXXX XXXX XXXX XXXX Survior living through the aftermath of brutal XXXX and XXXX XXXX. For said reason I don't have to comply with anything they've demanded of me -- -after-the-fact emphasis on after-the-fact. I respectfully accept and understand anyone 's regulations and rules about anything, but I stated My MONEY is Mine and you CAN NOT keep it, have it, or take it because I have my own federal laws, regulations, and rules that I must and do abide by, and live by everyday that keep me safe as a XXXX XXXX XXXX XXXX Survior. I am not difficult with anyone I am straightforward, and truthful -- -always, but as I stated to XXXX XXXX the verification department at Charles Schwab Bank on Tuesday XX/XX/2019 there is a part of my life they will never access because it is sealed in one aspect and behind a locked vault in another. I stated I don't care if they accept that, but they have to atleast respect that because it will NEVER change and I will NEVER change so just give me back all my money. I don't expect partiality, or preferential treatment regarding what has happened to me in my past because I don't have a victim 's mentality. However ; I do have a problem with Charles Schwab Bank receving me as a client with open arms and then afterwards demanding I comply with something that I would have NEVER consented to in order to become their client in the first place. I DID NOT CONSENT to give them anything more after-the-fact. Trying to force me to comply to anything and retalitating against me when I don't or won't NEVER works on me -- -it never has -- XXXXand it NEVER will. If you try to circumvent the federal laws that were made to protect me and my annoymity then you are going to be in for one XXXX-OF-A-FIGHT because I'm NOT going to stand for it NOR will I tolerate it. All I want is my money back and to NOT have anymore dealings with Charles Schwab Bank for the rest of my natural life. I'm going to reach out to the XXXX movement and XXXX XXXX about what is happening to me over, and over, and over again with no justification for it whatsoever, but to aid, assist, and help that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX my elderly mother to get to me in the process. Charles Schwab Bank with intentional, willful, malice bounced XXXX checks I made to XXXX. XXXX funded my last round of XXXX XXXX medications and my mother and I have had a wonderful relationship with XXXX for nearly XXXX years. This was extremely disheartening for me to know Charles Schwab Bank dishonered both payments when I've made every payment to XXXX and never late once. On Tuesday XX/XX/2019 I opened up a chat and spoke with XXXX requesting a XXXX or supervisor in account closings she refused to escalate said chat then transferred me to their verification department instead. I closed said chat and gave her a survey score of all zeros. I informed someone named XXXX in the Charles Schwab Bank verification department that I received a letter on Tuesday XX/XX/2019 at XXXX pm from said department with demands of me with an imminent deadline addressed to me with my lawful, legal, name mispelled. I made a decision to close said account because anyone asinine { and/or } incomptent as XXXX XXXX to misspell my name from a verfication department will NEVER be allowed to deal with { and/or } handle my financial money affairs. I am forever unforgiving of any instance of tampering with my lawful, legal name because that is the epitome of where felony fraud begins and it always ends with full-blown identity-theft. I received alot of apologies on Tuesday XX/XX/2019 from Charles Schwab Bank associates after I revealed I can't conform to anyonelse 's deadlines about anything except my own due to XXXX XXXX XXXX and everything I do has to be booked { and/or } scheduled with a third party person and driver -- -on their time not mine. I demanded my money back and going forward I just won't put anymore of it in any financial institution because they befriend me then they betray me the instance I attempt to use my own money for medical reasons. Charles Schwab Bank locked and froze my account knowing full well I will never give them anything more than what they asked for in their application, but anything else after-the-fact -- -NEVER come XXXX or come HIGH WATER. No one at said foregoing address is going to communicate with Charles Schwab Bank any further except via legal retained counsel for punitive damages. Thank-you kindly, your immediate attention, careful consideration, and full cooperation in this matter is greatly appreciated. Charles Schwab Bank may withold a XXXX XXXX Delivery Fee from said remitted funds. Please direct, instruct, { and/or } force Charles Schwab Bank to refund and remit payment in the amount of XXXX XXXX XXXX XXXX XXXX { {$3400.00} } by XXXX XXXX Delivery to : XXXX XXXX XXXX XXXX XXXX XXXX, Virginia XXXX Thank-you kindly. Your immediate attention, careful consideration, and full cooperation in this matter is greatly appreciated. Very sincerely, XXXX XXXX
09/21/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Funds not received from closed account
  • CA
  • 926XX
Web
My former XXXX XXXX XXXX named XXXX XXXX got a job at Charles Schwab after I stopped working under her. I called into Charles schwab hundreds of times to resolve discrepancies that were never resolved and on at least one occasion XXXX answered the phone as a Schwab employee. I had several XXXX XXXX dollars embezzled from my Charles Schwab and Interactive Brokers brokerage accounts. When I called in asking where the money was they closed my account and banned me from trading and making money in the stock market : I trade for a living which makes this absolutely devastating. I went to the local police and they ignored me. The SEC ignored me. FINRA denied to hear my case. The FBI will not reply. XXXX will not reply. XXXX XXXX XXXX will not reply. I have enough evidence to prove embezzlement and I can prove my former manager was working at the brokerage firm I was trading with. I never had a problem with any of the financial institutions I am affiliated with until after I stopped working under XXXX XXXX and I have not met any other new people since I met her. The only other people I have had contact with since I met XXXX XXXX are my immediate family members and a therapist named XXXX XXXX. I think my former employer XXXX XXXX is sleeping with XXXX XXXX and is helping her sabotage me. I also think my former godfather XXXX XXXX who works for XXXX a XXXX XXXX XXXX is helping XXXX as well. Everyone in my life turned against me after I met XXXX XXXX and started making a lot of money trading in the stock market. If I cant get my money back that they stole along with my trading privileges so I can continue to trade in the stock market again, I will never be able to make enough money to have a family. What there doing to me is a hate crime and because of how rich and powerful XXXX XXXX and XXXX XXXX are I am afraid that XXXX XXXX is going to get away with it and I will have a lonely miserable life forever. How is it legal for them to steal all my money, discredit me and get me thrown out of the place where I make a living? XXXX XXXX is stalking me and harassing me and graduated up to now stealing hundreds of thousands of dollars from me : can someone please go and question these 3 people? At the very least can someone question XXXX XXXX? Isnt it the least bit suspicious that I get thrown out of the brokerage firm she starts working at right after I met her? She got the brokerage industry to discriminate against me for no reason and now my life is ruined. I need someone to help me please. The SEC told me to contact the XXXX XXXX XXXX so I did. The XXXX XXXX office informed me to contact you which makes you the end of the line. Will you please investigate the embezzlement with respect to my Charles Schwab and Interactive Brokers brokerage accounts please? What XXXX did to me is a racially motivated hate crime. She got me kicked out and banned from 3 brokerage firms and during this time period I never left the house or spoke to anyone so there is nothing I could have done to cause this to happen. All my brokerage relationships became sabotaged and ruined immediately after I spoke to XXXX XXXX on the phone as a schwab employee. Since XXXX was the only non family member besides my therapist XXXX XXXX who knew about my trading activities, I think it is safe to assume that XXXX XXXX is responsible for sabotaging me with the brokerage industry. Why do I have to pay the consequences for her inappropriate, damaging and illegal actions? Since XXXX and I had a previous work relationship, she should not have been allowed to access my brokerage account from the back end. There is a legal requirement for financial institutions to maintain impartiality with respect to their clients and XXXX did everything to disrespect and to not maintain impartiality. Financial professionals should never manage accounts of clients that they have had a personal relationship or affiliation with. Ive had a previous affiliation with XXXX XXXX so why is she being allowed to access my brokerage accounts? I kept a diary in my schwab account documenting all the illegal sabotaging changes they made within my account and I believe XXXX XXXX illegal accessed, read and obtained my diary along with my intellectual property contained in it. She proceeded to share my IP with other people where she misrepresented what I wrote to incite other employees to sabotage me more. All XXXX does is collect personal information on me illegally and then she disclosed this information to people shes not supposed to disclose to with the sole intent of slandering me, defaming my character and tarnishing my reputation. In finance sometimes your reputation is all you have especially within a brokerage Industry. XXXX slandered me and talked XXXX on me so much that it caused other employees to hate on me. XXXX XXXX even contacted other brokerage firms after they banned me to sabotage me the same as Schwab had done. Thats exactly what happened when I went to Interactive Brokers after I was let go from schwab. XXXX embezzled all my trading profits and then closed my account when I asked where the missing funds were.
10/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • XXXXX
Web
On XXXX XXXXXX/XX/2023 I sent via Fax my Schwab One Brokerage and Schwab Bank Investor Checking account application to XXXX. The application stared to get processed on Sunday after midnight. I noticed that I received an email requesting a voided check or a letter from my current Bank account that shows account number, routing, name, address and deposits. I suspected that the checking account portion of the application was still on hold awaiting this information. ( Application Form attached ) On XXXX XX/XX/2023 I called Schwab customer service to figure out how to enroll on online banking since I was only able to see the last XXXX digits of the account ( XXXX ). I lady on the phone provided me with my full account number after being verified. She walked me through the enrollment process. I mention the email I received about the documentation and told her O was going to upload the letter after getting access to my online banking. I also told her I was very specific on how I wanted to fund my account. ( Direct Deposit ) and that was no need to provide that information. She told me to disregard the email and to give my Payroll HR Department the needed information. This is where everything started to NOT make sense. Later that day, I called customer service again since I was only able to see my Brokerage account but not my checking account. I was advised to wait XXXX hours or more for me to see it. I was still hesitant to weather I should upload the document or not, so I went ahead and did. After that phone call, I still had doubts about what I was supposed to see online, considering the fact I had uploaded the requested bank document. Also was wondering if there were 2 listed accounts ( Schwab One Brokerage and Schwab Bank Investor Checking ) I should be seeing or if was only ONE with all the checking features added to it. A male customer rep told me that he wasnt seeing the checking account features added to my account and that I needed to go to the right upper corner of the Schwab website and chose forms from there, then to click on add a and Schwab Bank Investor Checking to an existing Schwab One Brokerage account. At the end of the day, and after some research, I found out ( by myself ) that the Checking feature were been still processing and I wasnt supposed to see everything that same day, after account opening. So, I did not follow the latest customer representative instructions. XXXX more call confirmed this. On XXXX XX/XX/2023 ( XXXX ) early in the XXXX I still wasnt able to see my checking account featured activated on my brand new account. So I went ahead and tried to add it by myself following the previous day instructions. I was still confused of what I was supposed to do or how long I was supposed to wait. When I followed all the steps, turns out I just opened a new Schwab One Brokerage and Schwab Bank Investor Checking on top of the one that was still processing. The last XXXX digits of the second set of account were ( XXXX ) I called right away frustrated and very angry at everything that, within hours of account opening, were happening. The lady on the phone was very helpful and she requested the closure of this second set of account upon my request. She was working, ( what she said ) with XXXX different departments at the same time to help me with everything that was going on. At the end of the conversation she told me she had successfully requested the closure of the extra accounts and I needed to wait to see an update. Couple hours later I wasnt able to login anymore, I called and the representative said she wasnt able to see any account anymore. She put me on hold and confirmed that XXXX account was closed upon request and the other one was also closed due to a business decision She then referred me to XXXX. I told her my XXXX was clean. I also told her that looking at my information on XXXX I saw an inquiry made some time ago, around 2 years, and I didnt recognized it. I told her a disputed it with XXXX and I was somehow sure that was the reason why the original/first account got closed down also. The fact that I disputed an inquiry from some years ago should not be reason to close a customer account and should not constitute a business decision to hold it against a customer. Accuracy of a credit report agency is my goal as it should for every Schwab customer. Now Im left with 2 Schwab inquires for no reason and 2 closed accounts. This will affect me for 3 years and Im not OK with the outcome after trying to start a relationship with a Bank. Im demanding for the first account to stopped from getting closed or the complete removal of both inquiries. These inquiries opened both account successfully and it should remain on my file as long as at least one account stays open. The fact the accounts were closed is a direct violation of the FTC and CFPB. I really hope, after everything I went through, the horrible experience, after just hours of account opening and with a clean records to be able to do business with Schwab Bank. I really deserve this.
05/29/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92173
Web Older American, Servicemember
I OPENED A HIGH YIELD CHECKING ACCOUNT WITH CHARLES SCHWAB BANK BACK IN XXXX OF THIS YEAR XXXX. I OPENED THIS ACCOUNT ONLINE AND TRANSFERRED {$32000.00} INTO THE ACCOUNT AS MY BEGINNING DEPOSIT. THE MONEY WAS FROM MY ACCOUNT AT XXXX XXXX WHERE I HAD THE MONEY SAVED SINCE XXXX FROM MY XXXX WHEN I WORKED AS A XXXX XXXX. I RECEIVED MY FIRST STATEMENT ON XX/XX/XXXX THE STATEMENT SHOWED THAT THERE WAS TWO CHECKS WRITTEN AGAINST MY ACCOUNT FOR {$10000.00} EACH. TOTALING {$20000.00}. I WAS SHOCKED BECAUSE I NEVER HAD ANY CHECKS FOR THIS ACCOUNT. IN FACT, I DECLINED CHECKS, NOT ONCE, BUT TWICE. ONCE, WHEN OPENING THE ACCOUNT I CHECKED THE BOX NO, WHERE IT ASKS, DID I WANT CHECKS? THEN AGAIN, WHEN ASKED BY A SCHWAB REP OVER THE PHONE IF I WANTED CHECKS FOR THIS NEW ACCOUNT. I TOLD THE REP, NO. I DO NOT WANT ANY CHECKS LINKED TO THIS ACCOUNT. SO UPON DISCOVERING THESE UNAUTHORIZED TRANSACTIONS, I IMMEDIATELY CONTACTED SCHWAB BY PHONE TO REPORT THE THEFT. THE REP WHO TOOK THE REPORT AND FILED THE CLAIM SAID THAT SCHWAB SOMETIMES SENDS OUT CHECKE TO NEW ACCOUNT HOLDERS AS A CURTICE. EVEN THOUGH THE CLIENT DECLINED THE OFFER OF CHECKS. SO I FILED THE CLAIM ON XX/XX/XXXX. I RECEIVED A CALL BACK COUPLE DAYS LATER FROM THE FRAUD INVESTIGATOR TELLING ME WHAT TO EXPECT DURING THIS PROCESS. FIRST SHE SAID THAT THE INVESTIGATION WOULD TAKE UP TO 90 DAYS, IN WHICH TIME I WILL HAVE TO WAIT UNTIL THE INVESTIGATION HAS CONCLUDED UNTIL I CAN HAVE ACCESS TO MY STOLEN MONEY. I DID SIOME RESEARCH AND LEARNED THAT AFTER 10 BUSINESS DAYS, IF THE INVESTIGATION WASNT COMPLETED, THAT THE BANK IS REQUIRED TO GIVE ME A TENTATIVE CREDIT FOR THE AMOUNT OF THE UNAUTHORIZED TRANSACTIONS. WHEN I BROUGHT THIS UP WITH THE INVESTIGATOR, SHE TOLD ME THAT I AM MISINFORMED, AND THAT THAT REQUIREMENT DOESN'T APPLY TO CHECKING ACCOUNTS. AGAIN I DID MORE RESEARCH, FOUND OUT THAT THE LAW DOES APPLY TO CHECKING ACCOUNTS, AND DEMANDED MY MONEY BE RETURNED AS IT WAS ALREADY 12 BUSINESS DAYS SINCE I FILED THE CLAIM. I CALLED THE BANK EVERY DAY ( SOMETIMES 2 AND 3 TIMES A DAY ) STARTING FROM THE THIRD DAY AFTER I FIRST FILED THE CLAIM, TRYING TO GET IN TOUCH WITH THE INVESTIGATOR WHO WAS HANDLING THE CLAIM. EACH TIME I WAS TOLD THAT SHE WASN'T IN AND THAT SHE WOULD RECEIVE A MESSAGE TO CALL ME BACK ASAP. SEEING HOW I WASNT GETTING THROUGH TO THE INVESTIGATOR, I DECIDED TO CONTACT XXXX, AS THIS WAS THE BANK THAT THE THIEF USED TO DEPOSIT THE 2 CHECKS AND STEAL MY MONEY. SO I WALKED INTO A XXXX XXXX BRANCH, ASKED FOR A MANAGER ND ONCE INTRODUCED, I HABDED HER THE TWO COPIES OF THE XXXX DOLLAR CHECKS AND EXPLAINED THAT THEY WERE DEPOSITED HERE AT XXXX AND THAT THE SIGNATURE WAS FORGED AND THAT I NEVER AUTHORIZED, NEVER WROTE NOR SIGNED THE CHECKS, NORE DID I KNOW WHO THE PERSON WAS WHO'S NAME WAS ON THE FRONT OF THE CHECKS. THE MANAGER WENT INTO THE BACK WITH THE CHECKS AND RETURNED 10 MINUTES LATER. SHE TOLD ME THAT, UNFORTUNATELY, I WOULD HAVE TO GO THROUGH MY BANK TO RESOLVE THE ISSUE. SHE COULD SEE THE TEARS IN MY EYES AND SHE SAID, APPARENTLY YOUR BANK HAS ALREADY CONTACTED OUR FRAUD DEPARTMENT ABOUT THIS MATTER, THEN SHE SAID, NOT TO WORRY BECAUSE I'M NOT RESPONSIBLE FOR THE UNAUTHORIZED CHARGES, AND THAT THE FUNDS FROM THOSE TWO DEPOSITS HAVE ALREADY BEEN REVERSED AND SENT BACK TO SCHWAB BANK. THINGS WERE STARTING TO LOOK GOOD. I GOT HOME CALLED SCHWAB AGAIN, WAS TOLD THE SAME STORY, THAT THE INVESTIGATOR WASN'T IN AND SHE WOULD BE NOTIFIED THAT I'M WANTING TO SPEAK TO HER. SO I LOGGED INTO MY EMAIL ACCOUNT AND NOTICED THERE WAS A MESSAGE WITH AN ATTACHMENT SENT FROM THE INVESTIGATOR XXXX XXXX. I OPENED THE EMAIL EXPECTING TO SEE A MESSAGE SAYING MY STOLEN FUNDS HAVE BEEN CREDITED BACK TO MY ACCOUNT. BUT THIS WAS NOT THE CASE. INSTEAD I RECEIVED A MESSAGE WITH THE ATTACHMENT FORMALLY STATING THAT THE BANK HAS CONCLUDED THEIR INVESTIGATION, AND THEY ARE DENYING MY CLAIM BASED ON THIS, THEY SAID THAT THEY HAVE BEEN UNABLE TO CONTACT ME BY PHONE. AND THAT THE AFFIDAVIT I SUBMITTED WAS NOT VERIFIABLE. LIKE I SAID, I CALLED THE BANK 11 TIMES IN 8 BUSINESS DAYS, DURING THE 14 BUSINESS DAYS THAT THE CLAIM WAS OPENED. EVERY TIME TRYING TO GET IN TOUCH WITH THIS LADY WHO SAYS THAT THEY COULDNT GET IN TOUCH WITH ME BY PHONE. THEY NEVER ONCE CALLED ME AFTER THE FIRST CALL I RECEIVED ON THE 3RD DAY AFTER FILING THE REPORT. THE AFFIDAVIT THAT SHE SAID WASN'T VERIFIABLE, IT WAS JUST A STANDARD FORM DOCUMENTING THE UNAUTHORIZED TRANSACTIONS. THERE WAS NOTHING ON THAT FORM THAT WAS UNVERIFIABLE. SO I EMAILED THE INVESTIGATOR BACK SAYING THAT I KNOW THAT XXXX HAS RETURNED THE XXXX AND WHEN WILL I BE RECEIVING MY MONEY. I RECEIVED ANOTHER EMAIL SAYING THAT I WONT BE RECEIVING ANY MONEY. THAT THE DECISION IS FINAL AND IF I WANTED TO PURSUE THE MATTER FURTHER I WAS BOUND BY THE ARBITRATION LAWS AND HAD TO GO THROUGH ARBITRATION TO TRY AND RECOVER MY LOSS.
12/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • GU
  • XXXXX
Web
Dear Consumer Financial Protection Bureau, On XX/XX/XXXX, I received an online message ( # XXXX ; Reference ID XXXX ) informing me that my Schwab checking account would be closed due to my " residency outside of the United States in Guam '', despite Guam being a territory of the United States and a Guam address used to open the account in XXXX. The application form [ ( XXXX ( XX/XX/XXXX ) ] states, " All account holders must be either U.S. citizens or U.S. resident aliens, reside in the U.S. or one of its territories, and provide a U.S. mailing address. '' Furthermore, the Schwab domestic wire transfer form [ XXXX ( XX/XX/XXXX ) ] states, " This form is for domestic wire transfers only ( wires sent to the United States, Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands ). '' Any attempt to contact Schwab for further clarification has the assisting Schwab representative require that I contact the their International Services Department due to the notes left on the account by the processor who initiated the account closure. Contacting the International Services Department yields a similar frivolous result, as the end result is, without fail, the representative insisting that I open up their " Schwab One International Account '', in spite of my US address. I suspect this is also due to the notes made by the same processor who initiated the account closure. Prior to the account closure, I have been able to use my Schwab checking account without issue. Those with checking accounts with other financial institutions based in Guam were able to deposit my checks without issue. The only exception was when I signed up my father for the same checking account with me as a joint owner. Only then did I receive notice that both of our accounts would be closed, even after receiving all the official documents, check books, and debit cards. Involuntarily closing a consumer checking account is a punitive step for any financial institution. This typically requires a detailed explanation to provide clarity why such drastic steps were necessary, often in writing, to comply with federal financial regulations. Yet on XX/XX/XXXX, I received a letter in the mail simply stating, " We're writing to let you know that, as you requested, we've closed the account listed above. '' No such request was made. Despite numerous correspondence yielding minimal information, I received an online message ( # XXXX XXXX stating, " I was able to reach a processor and get some clarification on account ownership in Guam. Apparently a year or two ago, Guam 's registration requirements for bank products was updated from domestic to international. This wasn't noticed until the recent account updated you requested. '' While this statement appears highly anecdotal, it did represent the speculative nature of the closure, since I and most agents had no concrete information on why the closure occurred. The phrase " a year to two ago '' leads me to believe that even the processor is unsure. After some digging, I found that the 'Schwab OneTrust Account Application for Trusts Domiciled in the United States ' form [ XXXX ( XX/XX/XXXX ) ] contained the language " To open a Schwab Bank High Yield Investor Checking Account, all Trustees must be U.S. citizens or U.S. resident aliens and reside in the U.S. or one of its territories ( except Guam ), or have a U.S. military address. '' But an updated version of the same form [ XXXX ( XX/XX/XXXX ) ] now has the language, " Use this application to establish a Schwab Bank High Yield Investor Checking ( High Yield Investor Checking ) Trust account with Charles Schwab Bank, SSB ( Schwab Bank ) and link it to your existing Schwab One Trust account ( Trust brokerage account ) held at Charles Schwab & Co. , Inc. ( Schwab ). All Trustees must be U.S. citizens or resident aliens, and must also reside in the U.S. or one of its territories and provide a U.S. mailing address. " So I am now even more confused why a form which had a Guam exclusionary statement, then had that same statement removed to include all U.S. territories three years later, despite all the facts surrounding my account closure. Perhaps there is statutory regulation as it pertains to Guam regarding the Schwab high-yield checking, and if indeed there is, I will concede. But Schwab has not been communicative nor transparent during this entire process to provide any clarity. Whoever is/are the person/people in charge of these closures need to a better job presenting why such closure is necessary instead of closing an account with little to no communication. This account closure could be arbitrary or it could be justified, but at this point I have little information to go on other than to speculate. Happy Holidays and Happy XXXX XXXX Concerned Client
01/27/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • AL
  • 352XX
Web
Fraud Claim On XXXX XXXX, I was part of a felony robbery in XXXX, Tennessee ( more than {$10000.00} in goods and money stolen in the state of Tennessee ), including physical items such as XXXX XXXX XXXX as well as credit and debit cards taken and used immediately for high-dollar transactions. On XX/XX/XXXX- the same day as the incident - I immediately informed all financial institutions and law enforcement of my situation. Law enforcement further investigated my situation, sending an officer to come interview, collect evidence elsewhere, and pursue the person or ring that committed the crime. On XXXX XXXX, after I explained what happened to them, Charles Schwab Bank extended provisional credit of {$3900.00} while they investigated my case. During the following three months, I did not hear from any representative of XXXX XXXX to update or inquire for any details about my case. I did not receive any inquiry from any official at XXXX XXXX asking for a police incident number, a police report, contact information of the investigating officer, a list of other stolen card transactions, or a list of physical merchandise stolen. On XX/XX/2022, with very little warning and still having not asked for *any* of the above information that one would normally think constitutes an investigation, Charles Schwab reversed {$3900.00} out of my account, putting the account in a negative balance, with negative consequences on my finances and no means to address the negative balance until my next payday ( XX/XX/XXXX ). They had left me two voicemails during the holidays, which I was spending with my family on international holiday, and did not receive until around the same time as the denial of my claim and reversal occurred. I left a panicked voicemail with the fraud investigator letting her know my shock and the trauma that I was reliving the incident of having been violated so terribly ( reliving this over the holidays with my family when I should have been celebrating my daughters XXXX birthday party was traumatic to say the least ). The fraud investigator sent me a document titled Merchant Documents, which supposedly stated the basis for denial. On XX/XX/2022, I followed up via email with the fraud investigator that had sent me the denial letter - XXXX XXXX- asked the following, Can you confirm that you investigated my fraud case but did not know there was a police incident report, did not ever see the police report, nor talk to the investigating officer, nor at any point did you or anyone investigating ask me for these reports? The fraud investigator never responded to my inquiry. On XX/XX/XXXX, I contacted the Banking division to let them know that a ) I would like to get the XXXX Compliant line and b ) that I would like to pursue whatever means necessary to escalate the case, as I did not feel my case had been fairly investigated or even investigated at all, as best I could tell. At that time, I provided the banking agent with the XXXX Incident Number XXXX. They 1 ) did not provide me the Chairmans Complaint line and 2 ) simply sent my inquiry back to the same fraud investigation department and same investigator who has proven both nonprofessional in actually investigating the case and non-responsive to my own inquiries! On the morning of XX/XX/XXXX, XXXX AM EST, I sent a very detailed email to the Fraud Investigator - XXXX XXXX- with the XXXX Incident Number, an attachment of the detailed police report, which includes physical items stolen and cards stolen and used for fraudulent purchases, as well as supplemental information on what time the professional thieves deactivated the highly secure XXXX tracking features on a brand new XXXX and XXXX. I also provided the name, phone number, and email of the investigating officer, who told me he would be happy to talk to her if needed or if she had follow-up questions. As of the writing of this complaint, at XX/XX/XXXX XXXX XXXX EST, XXXX XXXX, nor anyone from XXXX XXXX has replied to me about the various documents I provided showing the charges were clearly fraudulent. I do not feel that my case is being taken seriously nor has an actual investigation of the fraud taken place. It has caused me great emotional pain in reliving the incident, as well as great financial injury, causing my account to go into negative balance and affecting or having the ability to affect numerous ongoing and automated payments, including health insurance for my family, schooling for my daughter, mortgage payment for my home, and several other critical items. So I am requesting your help in seeking justice and a favorable and fair resolution to my case. I greatly appreciate your help.
08/11/2020 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • NY
  • 11050
Web
Charles Schwab received my application for an Overdraft Credit Line on XX/XX/XXXX. This application was for my checking account that is linked to my brokerage account. On my XX/XX/XXXX statement, Schwab states : Effective XX/XX/XXXX, XXXX.. Deleted the following sentence : " Clients who qualify may be offered an Overdraft Credit Line ( OCL ). '' Added the following in its place : " As of XX/XX/XXXX, Schwab Bank no longer offers or establishes new Overdraft Credit Lines ( OCL ). Any existing OCL will remain in effect subject to the terms of its agreement. '' I contact Charles Schwab on XX/XX/XXXX after submitting my application to confirm receipt. They confirmed my application was received and would be processed within 1-2 business days. I never heard back, and contacted again. At this point I was told the application may take 3-5 business days. I then contacted Schwab again on XX/XX/XXXX via Secure Message, asking for an update. I received a reply that my application was currently in process, and was provided a phone number to call to speak with the XXXX XXXX team. I called this number on XX/XX/XXXX, and the representative confirmed my application was received and under processing. She stated she noticed there was a hold on my application until XX/XX/XXXX. I was aware that the OCL was ending that date for new customers. I asked the representative " are they holding my application so they can flat out deny me on XX/XX/XXXX? '' She said no, as I already submitted my application before that date. on XX/XX/XXXX I contacted Charles Schwab again. I was told " Ok, I was able to see that the request was submitted originally on XX/XX/XXXX. I do unfortunately have to relay that the application was holding with the pending changes upcoming.. .At the time you submitted - we held every application until we had final clarification if the product was going to continue or no longer be offered. I am sorry that it was not going to be an option for the account ''. XXXXharles Schwab, according to their statement and documents, did not remove any Overdraft Credit Line feature or application ability prior to XX/XX/XXXX. Schwab by their own admission on XX/XX/XXXX, has held every application for any Overdraft Credit Line for every person who has applied in the month of XXXX. They have refused to process any application, and on XX/XX/XXXX, they mass denied these applications. Schwab effectively backdated their new terms effective XX/XX/XXXX to an undisclosed date earlier in the year. Charles Schwab did not publicly disclose this, it was against their statement documentation, and they lied when I specifically asked if they were planning to hold the application until XX/XX/XXXX and issue a denial. That is exactly what they did. Effective XX/XX/XXXX, Schwab refuses to continue processing this application, and has issued a denial, citing the terms that the OCL has ended on XX/XX/XXXX. I spoke with a supervisor who stated OCL would end later this year for existing customers as well. This is not stated anywhere on Schwab.com. He stated the info was retrieved from an internal site. My most recent statement of XX/XX/XXXX states that existing OCL terms will remain in effect. I would like Schwab to continue processing my application under the terms that were effective prior to XX/XX/XXXX, and apply my application under the existing terms that were publicly available on XX/XX/XXXX. If Schwab truly will remove ALL Overdraft Credit Lines, including existing OCL, by the end of this year, then I would like this information to be disclosed in some public or semi-public manner. My checking statement from last week states preexisting OCL will continue to exist indefinitely. A representative promised it will be removed later this year, while I was complaining. The publicly available information provided means Schwab should continue processing my application. Please disclose on Schwab.com if Schwab will remove existing OCL opened prior to XX/XX/XXXX, in which case I would not expect my application to continue being processed.
12/28/2019 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 752XX
Web
My complaint is simple : fraud occurred on my Charles Schwab accounts attached to my brokerage accounts, it was reported in a timely manner, and I have not been refunded almost one year later. Multiple Charles Schwab representatives have left me hanging for almost 12 months, some making false promises only to pass the buck to a different customer service agent. Schwab promises its clients, Schwab will cover 100 % of any losses in any of your Schwab accounts due to unauthorized activity. It offers two caveats : 1 ) a customer must safeguard his or her accounts by not sharing account access information and 2 ) reporting the fraud as quickly as possible. As such, my hospital stay was one in which an order for XXXX XXXX was entered to save my life. I did not give any information whatsoever to any person on earth, and I reported the fraud as soon as I was out of the hospital and had access to my belongings once again ( they had been in a XXXX locker for weeks ). I have never shared the actual debit card nor have I given out my PIN number to a single soul. Per Schwabs request, I gave them the suspect name XXXX XXXX in XX/XX/XXXX. A brief narrative : After a XXXX XXXX stay for stage XXXX XXXX XXXX from XX/XX/XXXX till XX/XX/XXXX, I returned home to fraudulent actions on both my checking and savings accounts at Charles Schwab. The nature of the criminal activity is debit card abuse at an ATM. There were 3 errors on my checking and 56 on my savings. The fraudulent activity included a series of XX/XX/XXXX ATM cash withdrawals ( done in increments of {$200.00} and {$400.00} ) topping {$18000.00} done over the time period of my XXXX XXXX. The address for the criminal activity is XXXX XXXX XXXX in XXXX, Texas. All fraudulent transactions took place while I was XXXX at XXXX. I immediately reported the fraud to Charles Schwab, and the claim is still pending with them. The debit card number used in these fraudulent transactions is XXXX. I submitted all requested documentation to Charles Schwab, including a police report and confirmation of my XXXX XXXX. The police also confirmed my XXXX XXXX and stated for the record that I was defrauded. I was initially refunded by XXXX XXXX before it was soon reversed with no notification or warning. Several months later XXXX XXXX promised to refund me on three occasions before blaming not being able to do so on a committee. The latest representative from the Client Advocacy Team, XXXX XXXX, has told me he will look into how the fraud was not detected when it was completely different to my patterns over the years ( I do not use ATMs ). Telephone banker XXXX XXXX on XX/XX/XXXX, told me my personal banker was XXXX XXXX. This lined up with the series of sales emails I received from him, and so I directly called and emailed him with no response. After the contact and a mention of filing a complaint, he was surreptitiously removed from my accounts. Charles Schwab accepted no responsibility for this error and blamed it on me. As a customer, this meant no one over the phone or at the branch was willing to stand by the Schwab guarantee. This is terrible and unacceptable and a complete violation of my financial rights. These events are terrifying to any customer, but to go through this on your XXXX when you need the funds for a XXXX XXXX and your family ( my wife is XXXX with our XXXX XXXX ), it is especially troubling and traumatic. Rather than making positional personal assumptions, Schwab should stand by a defrauded customer and not ignore its security guarantee to bully a XXXX customer. Charles Schwab has not stood by its security guarantee in protecting my accounts. I ask that this be escalated within the bank to a leader who can rectify the situation and finally restore me for the fraud I have endured. I am also submitting this claim on behalf of my wife, XXXX, who is a signer on the accounts. Thank you for your time and please let me know if I can be if any assistance in facilitating a resolution.
10/05/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • MA
  • 010XX
Web
I have a chequing account at Charles Schwab Bank and a linked brokerage account at Charles Schwab. I believe Schwab intentionally delayed crediting my Schwab bank account with an incoming international funds transfer for five days, an inordinate period of time. Last week I expected to receive an international money transfer from a XXXX firm, XXXX, for {$810.00}, in reimbursement for work I did for that firm. I received a telephone call in the evening of Friday, XX/XX/XXXX ( probably between XXXX and XXXX Eastern time ), from a Schwab employee mentioning a bank transfer and asking me to phone her on a particular number. I returned the call within fifteen minutes of receiving it, only to reach a recording telling me I had to call back during business hours. I telephoned back Monday, XX/XX/XXXX, in late morning. The employee with whom I spoke told me that, because of a regulatory rule change, Schwab could no longer make the transfer directly into my Charles Schwab Bank account, and that instead I would have to have the funds transferred into my Schwab brokerage account, from which I could then transfer the funds from the brokerage account into my bank account immediately. The employee stated they had to receive my permission over the phone before they did this. I was not happy but consented. The employee stated clearly that the funds would show up in my brokerage account within 2 hours, after which I could transfer them into my bank account. I went online several times in late afternoon/evening to check, but the transfer had not gone through. Tuesday morning, XX/XX/XXXX I had an appointment, so went online at around XXXX Eastern time to check on the transfer. It still did not appear in my brokerage account. I phoned Schwab and spoke to an employee named XXXX on their 'move money ' desk. He claimed the employee with whom I had spoken on Monday had failed to take the needed step to credit the funds to my brokerage account. He said he would do this immediately, and that the funds would show on my account within the hour and that I could then move the funds immediately into my bank account. I told him then I would be watching and would phone him back later in the afternoon. When the funds still did show up, I phoned Schwab back around XXXX, demanding to speak to XXXX again. I was told he was unavailable. He phoned me back some time later in the late afternoon and claimed not to know why the funds had not been deposited. He told me at that point the funds would now show on my brokerage account but that I would not be able to move them into my bank account until the following day ( Wednesday XX/XX/XXXX ). I told him to contact his superiors and get that money moved into my bank account from the brokerage account immediately. He called me back and told me they had refused. The behaviour of the Schwab staff is suspicious on a number of counts. First, I was not telephoned initially about the transfer until hours after when Schwab must have received the transfer from the XXXX bank. I was called at a time when I would not have been able to return the call and reach a live employee, allowing them to refrain from posting the funds over the weekend. ( Meanwhile routinely I receive emails from Schwab notifying me that cheques I deposit by mail are posted to my account on a Saturday or Sunday. ) Second, I was lied to by XXXX different Schwab employees on two different days, Monday and Tuesday, to the effect that the funds would be credited to my account within XXXX hours of the call, which did not happen. Third, when I demanded the funds be moved to my bank account immediately after they were finally credited to my brokerage account on Tuesday, XXXX XXXX, my demand was refused. It appears Schwab staff took considerable steps intentionally to delay as long as possible making my funds available to me.
08/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 94121
Web
I contacted Charles Schwab Banking and opened a dispute in regards to an defective item I purchase from XXXX back in the month of XXXX. The item was a sealed XXXX Basketball hobby box for the amount of XXXX. I uploaded documentation of pictures and took video during the process of opening the product showing both XXXX and Charles schwab that the product was indeed defective. My original return / refund request from XXXX was originally approved by a representative from XXXX refund department and The next day the decision was over turned and my account was proceeded to be suspended which has denied my ability to return and receive a refund regarding this item. According to XXXX website / instructions for a successful the refund, they must be approved by XXXX and they will provide a shipping label which in my situation has been denied multiple times when I attempted and communicated with XXXX. I have uploaded all of my documentation and communications I had with XXXX which shows them denying to provide a shipping label to Charles Schwab by logging on to my online schwab account and submitting it through the message center. I have contacted Charles schwab multiple times and requested my documents to be forwarded to the investigation team who works with visa when a client opens and dispute which in my perspective has not been properly examined. I attempted and requested numerous times asking Charles Schwab representatives they can provide me a number so I can speak with the investigation team or person in charge regarding my case So I can provide or get clarification only to be told that she is not picking up or currently unavailable during these hours. I received a mail from Charles schwab saying that I have not provided any documentation and that the dispute case will be closed. I contacted Charles Schwab and requested the representative to forward my documentation from the message center to the investigation team as I felt that i felt it was not successfully delivered or examine. I called back to check in a week after week or so later only to be told the case was closed. After Requesting the dispute to be reopen i then continue to try and contact and speak with the investigation team with no success. The last message I received from the investigation team was that they will continue to try and retrieve a refund for me however there is no guarantee because I have not shipped or returned the defective item I purchased from XXXX. This is the reason why I felt Or compelled to contact CFPB in hopes to settle My dispute. I have uploaded numerous documentations of XXXX refusing to provide a shipping label or accepting my refund. However when the investigation team and Visa confronted XXXX, they responded by saying I never bothered or attempted to ship the defective item back for a refund which isnt true. They are telling the investigation team and visa that I never shipped the item back, however when I contact them they Continue to refuse to accept and provide me a shipping label in which Makes me feel that is what they are doing Is not only unethical but the company has committed unfair business practices. If the investigation team or visa wants me to ship the defective item without XXXX approval, please instruct me where to do it and I will happy comply. The fact that XXXX has constantly deny to accept or provide me a shipping label so I can return While simultaneously telling Charles schwab I never bothered or havent shipped the item back just baffles me, considering they are a well known successful established company. As far as Charles schwab the representatives have been very professional, however in this particular situation iam still confused why Charles Schwab investigation team / visa has not understand I have attempted numerous request and attempts to return the item.
07/08/2015 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • PA
  • 190XX
Web
Hello, Fraud was committed on my Charles Schwab ATM/debit card while in I was recently in XXXX. I contacted their fraud department, but for some reason they have decided not to file a claim with XXXX. Thank you for your help in this matter. While on vacation in XXXX, XXXX on XXXX/XXXX/15 at approximately XXXX after paying for and receiving a massage the masseuse left the room and XXXX men entered. XXXX stood at the door while the other XXXX men surrounded me. XXXX of them told me to sit down and when I tried to leave was punched in the chest. First they wanted my hotel card then I was told to empty my pockets which I did. XXXX of the guys took my wallet left the room then returned with XXXX credit card bills for me to sign. I stood up and was hit again. I was told if I did n't sign they would hurt me so I signed but half heartedly hoping that it would n't go through. They then told me that if I said anything to anyone they would come to my hotel, find me and hurt me. XXXX of them started to ask where I lived as if they would find me wherever I was. They then let me leave. I researched on the internet and learned it was a common scam in XXXX and although shaken up and afraid they would make good on their threats I decided to file a police report anyway, which is attached. I thought that the receipts I signed were for XXXX of my credit cards not knowing that they had ran my Charles Schwab ATM/ Debit card that is attached to my checking account. I had never used it as a debit card, only as an ATM card, and thought, and still do, that it would have needed the pin number to be able to use, so it never crossed my mine that they had used it. When I was home in the XXXX doing my bills I checked my Schwab account and saw that {$1600.00} was deducted from my checking account. I immediately called the Schwab fraud department and was told by the representative that it was a charge to a shoe shop in XXXX, XXXX. I was given a fraud report number, XXXX and told that someone would contact me. I was later contacted by XXXX XXXX a fraud analyst at Schwab. I explained what happened and was told that they would reverse the charge and that I should see the {$1600.00} back in my account later that day. Five minutes later I received a call back telling me that he had talked to his boss who decided it was n't fraud but a criminal matter, as if it could n't be both, and that they would not put the money back in my account or file a claim with XXXX. When I asked what I should do to get my money back I was told that I should go back to XXXX and have the police there get it for me. When I told him I could n't do that he told me to go to the local police here. When I asked what the police here could do he could n't answer as we both know there is nothing they can do and it would be ridiculous to file a complaint with my local police as it would just be a waste of their time. I asked if they could file a claim with XXXX and let them decide and was told no. I then asked to speak with his boss, was put on hold and then was told that his boss would call me back. I never heard from XXXX XXXX 's boss. Finally, I requested a letter explaining why they were n't going to pursue the claim so I could have a written explanation and decide what to do next. I have attached the letter. As you can see it 's not an explanation at all but a letter thanking me for letting them know that it 's a valid transaction as if I called them to let them know that a fraudulent transaction on my account was valid. They are being disingenuous and insulting. Plus another issue is that the charge is for XXXX/XXXX/2015. The incident took place on XXXX/XXXX/15. I 'd like to know why the discrepancy in dates. Sorry for the long winded letter but I 'm trying to be thorough as possible. Thank you for your help and time. XXXX XXXX
12/20/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • OH
  • 44107
Web
XXXX I filed grievance to Federal Trade Commission who sent it to the FDIC. XXXX they told this is handled by Consumer Financial protection Bureau. So, I inquired about resolution, and advised I have new information to add. At CFPB ( XXXX XXXX, supervisor : [ phone XXXX XXXX ] advised I send info via this portal, as continuance - expedite. Enclosed are supporting documents XXXX, 2016, XXXX, 2016 and XXXX/XXXX/16 and e current mails to XXXX and Schwab, plus fax proof to FDIC. The Schwab e mails all bounce. So, I called Schwab for a correct e mail, but they refuse to give XXXX. My original complaint was sent to Schwab 's CEO and XXXX XXXX of client advocates with no acceptable resolution : XXXXXXXXXXXX Curious if I was the only with problems with Schwab, it shows on line Schwab has a horrible reputation and my complaint is similar to many. Schwab has abysmal XXXX XXXX * due to lack of customer service and thousands negative comments. If I would have known this I would have never used Schwab. In a nutshell : I have been Schwab client for over 15 years. Around XXXX 2016, Schwab on line bank failed to document about {$16000.00} of payments. After innumerable calls, for over three weeks, since there was no clarification, I was offended by it, and bank took exception. Without advance notice, they closed my account. All my payees received bounced checks, causing embarrassment and fines. Schwab refused to wire funds ( even if I paid for same ) to a new bank so I can open XXXX and solve these payments. Schwab sent it by snail mail, and I was not in town to receive the funds. Luckily, I have funds in another institution, who had to wire funds to open a new account. My Debit card also was defunded so it was a difficult time, as I do n't have a debit card with the other bank.This caused aggravation that has lasted for months and now continues, causing embarrassment, late fees, and damage to my credit. They blocked me so I could n't find names - phones of payees, making this incredibly difficult to resolve. They had to XXXX me the information, delaying everything. In XXXX 2016 Schwab had " closed '' my account, but this XXXX I received their statement showing they did n't. ( enclosed ) They received and kept my funds, and continued paying arbitrarily my XXXX taxes for two months ( XXXX payments ) without my knowledge. They refunded {$3200.00} to my bank, that I was unaware of. So, this the XXXX ( muni taxes ) was duplicating payments putting economic burden on my finances. This XXXX/XXXX/16, when Schwab advised they closed my account, I phoned my payees with pending payments, alerting them they will be receiving checks without funds ( for Schwab refused to not send them the checks although they knew the account had no funds, for Schwab took the funds and sent them by snail mail to my home. Of the payees I phoned, XXXX, advised me they already got the payment, so I did not send new payment. What date Schwab sends funds and when the mail delivers is not exact, so it was not an issue. I received a letter from XXXX in XXXX demanding I refund Schwab for my XXXX XXXX 's bill, for Schwab had paid with their own funds so needed I refund. Schwab never advised me of that. I learned this from XXXX, and paid XXXX. XXXX/XXXX/2016, I attempted to open a new on line bank account, but was refused, claiming I had bad credit from XXXX. I contacted XXXX who explained they take 30 days to repair credit, so I ca n't open the new on line account yet. ( See enclosed e mails ) Schwab 's callousness and poor service has to be reported and please send me a note of how your office will handle this violation of all rules. I OK this information be published, provided my name or details are not includes
01/26/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NY
  • 136XX
Web
My wife and I move frequently for work opportunities. In the past we have banked with local credit unions, but that meant that everytime we moved we had to deal with closing an old bank account and opening a new local one. So we decided to create a bank account with a larger institution with good online services to make it simpler to move and keep our bank account running smoothly. After doing research on different checking accounts we decided to open a Charles Schwab checking account. We moved again in XX/XX/XXXX for a job opportunity. As a part of that moving process my wife and I logged into XXXX XXXX checking account to update our address. As far as we could tell everything was working properly and our new address appeared everytime we looked at the account online in our profiles. The first problem begin when we ran out of checks and needed to order a new box of checks. We ordered them and paid for expedited shipping so that we could pay our rent on time. Those checks never arrived. On XX/XX/XXXX I called Charles Schwab customer support at XXXX. It was then that I learned that they had mailed a full box of blank checks to our old address. This was concerning to me because it made us vulnerable to potential check fraud as strangers now had a full box of blank checks in our name with our bank account number. Customer support told us that Schwab uses a third party service to print checks and that apparently when we updated our address that update was not reflected with the third party. She told us that she would correct the error, cancel the checks, and get a new box of checks to the correct address. As far as I could tell that seemed to have fixed the issue, but I was still concerned about the issue of possible check fraud. We were assured that Schwab had a Schwab Safe police that would refund 100 % in the event of check fraud. The exact language from their website reads : At the end of the day, its all about trust. To give our clients peace of mind, we provide the Schwab Security Guarantee, which states : Schwab will cover 100 % of any losses in any of your Schwab accounts due to unauthorized activity. Read more about the terms of The Schwab Security Guarantee. '' I am including this here to create a written record in case we need to enforce this policy in the future. On XX/XX/XXXXI logged into my XXXX XXXX checking account to download our XXXX tax forms. The form once again had our old address on it. I am very concerned that Charles Schwab continues to send our personal sensitive information to strangers and for some reason is unable to update our address on our account. On XX/XX/XXXXI called Charles Schwab customer support at XXXX. I spoke to a supervisor with 15 years of experience. He took a look at the account and explained the situation like this. He said that for each account there are actually two addresses. One is a legal address and this is the address that we can update when we log into our accounts online and update it. The other is a mailing address and that can not be updated. There is no way for customers to access or see that address, or even know that it exists. This was the address that was being used to send our sensitive tax information. Customer service told us that even he was not able to update the address, but that he was able to deactivate it so that it wouldnt be an issue moving forward. Customer service told us that this is a known issue and that Charles Schwab is working to fix the issue. But if this is a known issue it has been such since at least XX/XX/XXXX. It seems reasonable to expect to be able to update an address when you move and to not have sensitive personal information mailed repeatedly to the wrong address.
11/24/2020 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 98110
Web
I maintain a personal investment account at Charles Schwab & Co. I have not authorized Charles Schwab & Co. to share the details of my account with anyone, including mortgage loan originators at XXXX XXXX XXXX. On XX/XX/2020 I received an email from XXXX XXXX, mortgage loan originator NMLS # XXXX, that implied that he has been monitoring the details of my Schwab account, including stock vesting schedule, for the purpose of soliciting me for mortgage loans. In fact, he solicited me to apply for a mortgage loan in the email. I did not authorize this individual or anyone at Schwab to inspect the details of my account, and I am unable to locate any privacy policy that would allow this originator to views the private details of my personal financial accounts, such stock vesting details. The email also listed numerous other Schwab employees who presumably also have viewed my personal financial information without my consent. The soliciting email was not authorized, and did not provide information on how I may prevent future emails. The email also did not provide details on how I may issue a complaint and/or protect my privacy in the future. The email strongly implied that the mortgage loan originator was working on behalf of Schwab and not XXXX XXXX XXXX. The email also sought referrals to Schwab and/or XXXX XXXX XXXX. When I check NMLS for this loan originator 's license information, I see that the license belongs to XXXX XXXX, not XXXX XXXX. Some individuals listed as senders of the email ( below ) are not licensed mortgage loan originators and yet appear to be part of a mortgage loan solicitation. The text of the email is listed below : Hi XXXX, I noticed the recent equity vest and wanted to see if my team can help with anything locally? Most clients dont realize that we are a fully functional bank. If you hold a mortgage over 3 % we should discuss refinancing. Thanks, XXXX XXXX VP - Sr. Financial Consultant | XXXX , WA NMLS # XXXX TelXXXX| FaxXXXX XXXX XXXX XXXX, XXXX, WA XXXX XXXX XXXX XXXX XXXX XXXX | XXXX WA NMLS # XXXX TelXXXX| FaxXXXX XXXX XXXX XXXX XXXX , WA XXXX XXXX XXXX VP XXXX Financial Consultant | XXXX, WA TelXXXX| FaxXXXX XXXX XXXX XXXX, XXXX, WA XXXX XXXX XXXX Client Relationship Specialist | XXXX, WA TelXXXX|FaxXXXX XXXX XXXX XXXX Financial Consultant | XXXX WA NMLS # XXXX TelXXXX| FaxXXXX XXXX XXXX XXXX XXXX, WA XXXX Other Important Phone Numbers : Need to place a trade? CallXXXX Need to request a check or move money between accounts? CallXXXX Questions about required minimum distributions? CallXXXX Questions about tax reporting or XXXX? CallXXXX Questions about XXXX education accounts? CallXXXX Your referral to friends and family gives me the opportunity to help shape the financial future of someone you care about. Charles Schwab & Co., Inc. Charles Schwab Bank XXXXSeparate but affiliated companies Charles Schwab Bank and Charles Schwab & Co. , Inc. are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation . Investment products are offered by Charles Schwab & Co. , Inc. ( member XXXX ). Charles Schwab & Co., Inc. does not solicit, offer, endorse, negotiate or originate any mortgage loan products and is neither a licensed mortgage broker nor a licensed mortgage lender. Home lending is offered and provided by XXXX XXXX , Inc., XXXX XXXX XXXX. XXXX XXXX XXXX, is not affiliated with The Charles Schwab Corporation, Charles Schwab & Co., Inc. or Charles Schwab Bank. Deposit and other lending products are offered by Charles Schwab Bank, Member FDIC and an XXXX XXXX XXXX. Investment Products : Not FDIC-Insured | No Bank Guarantee | May Lose Value
06/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 10026
Web
Complaint regarding unresolved dispute with XXXX XXXX and XXXX XXXX I am writing to file a formal complaint regarding an unresolved dispute with XXXX XXXX and XXXX XXXX. I attempted to withdraw funds from a XXXX XXXX ATM located in XXXX XXXX on XX/XX/2023, using my XXXX XXXX debit card. Despite not receiving the dispensed cash, the amount was deducted from my account, and my attempts to rectify this issue have been unsuccessful. On XX/XX/2023, at XXXX XXXX, I initiated a withdrawal of XXXX Quetzales, equivalent to approximately {$250.00} USD, from the XXXX XXXX ATM while traveling in XXXX XXXX. I have the transaction number and ATM number associated with this transaction that I can provide. However, I did not collect the dispensed cash in time before the ATM timed me out and retracted the money before I had the chance to collect it. I immediately visited the XXXX branch of XXXX XXXX to report the issue. The bank representative provided me with a stamped and signed document that detailed the transaction information, including the transaction number, ATM location, and date/time of the attempted withdrawal. This document was specifically intended to support my claim and provide evidence to XXXX XXXX. On the same day, XX/XX/2023, I promptly contacted XXXX XXXX to file a dispute and explain the circumstances surrounding the failed withdrawal. Regrettably, approximately one week later, my dispute was denied by XXXX XXXX on the basis of the document provided by XXXX XXXX. XXXX XXXX 's decision appears to stem from a misunderstanding, as the document states that the cash was dispensed successfully from the machine. However, it fails to acknowledge that the cash was retracted before I could collect it. To clarify the situation further, I attempted to reach out to XXXX XXXX via email ( with XXXX XXXX dispute contact email cc 'd ) to request confirmation that the cash was not successfully taken from the ATM. Unfortunately, I have not received a response after waiting for several days. This lack of communication has exacerbated the problem and left me with limited options to resolve the issue independently as XXXX XXXX will not reopen my case unless I can provide new information or evidence. I firmly believe that I am entitled to the funds I did not receive during the withdrawal attempt. It is only fair that XXXX XXXX reopens my dispute case and conducts a thorough investigation to rectify this matter. The evidence I have provided, including the stamped and signed document from XXXX XXXX, supports my claim that the cash was not successfully dispensed. Further, security footage from the ATM as well as XXXX XXXX XXXX will show that the money was not collected from the attempted withdrawal. I kindly request your intervention and assistance in resolving this dispute. I seek your support in urging XXXX XXXX to reconsider my case and recognize the error that occurred during the ATM transaction. Additionally, I would appreciate any assistance you can provide in facilitating communication between XXXX XXXX and myself to obtain the necessary confirmation regarding the failed withdrawal. I can provide the stamped and signed document provided by XXXX XXXX and any correspondence I have had with XXXX XXXX. I am more than willing to provide any additional information or evidence th at may be required to support the investigation. Thank you for your attention to this matter. I trust i n the Consumer Financial Protection Bureau 's commitment to consumer protection, and I am hopeful that your intervention will lead to a fair and satisfactory resolution of this dispute.
12/18/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 77054
Web Older American
Step 1 : What is this complaint about? Unauthorized transfer of funds from my brokerage account. Failure to respond to my report of my debit card being compromised ( for example, bank failed to freeze the debit card but instead allowed unauthorized transactions to go through two days after I reported it compromised ). Step 2 : What type of problem are you having? On XX/XX/XXXX I reported my debit card stolen over the phone. The bank failed to do anything to protect my account and didnt freeze my debit card. The bank instead allowed the fraudulent transactions to proceed two days later on XX/XX/XXXX. In addition to failing to freeze my debit card after it was compromised, the bank ( Schwab ) transferred money from my brokerage account without my authorization to my checking account to cover the fraudulent transactions. The two accounts were not linked at all and I did not opt for overdraft from the brokerage account. Step 3 : What happened? On XX/XX/XXXX, my debit card was compromised due to a fraudulent phone call from someone pretending to be XXXX customer service. The fraudulent call last from XXXX XXXX to XXXX XXXX. ( XXXX bill page 4, XXXX and XXXX ) Before the fraudulent call ended at XXXX XXXX, I found they try to steal money from my debit card. I immediately used my wifes phone ( XXXX ) to call Schwab ( XXXX ) to report the fraud and kept the cheater on the phone. The representative listened my whole story and told me I report early. He said there was no problem. The fraudulent caller couldnt get any money. He would send me a new debit card. My debit card only had {$14.00} in the account. He said even this money they couldnt get. When I set up the account, I requested that no overdraft on the account. I have a brokerage account. I was worried about it. He checked my account and told me I was correct. He said it is impossible to take money from my brokerage account. On XX/XX/XXXX, I found that {$8400.00} was paid out from my brokerage account on XX/XX/XXXX to the fraudulent caller. I did not authorize this transaction. I called Charles Schwab to report this unauthorized transaction on my brokerage account. The representative XXXX acknowledged I report the problem on time and told me it was a mistake that the broker side transferred the money. She said it shouldnt happen. But she assured me I would get money back to my account. On XX/XX/XXXX, I called Schwab again. The representative answered the phone told me the previous two representatives gave me wrong information. He said you would get the money back in 10 business days. On XX/XX/XXXX, XXXX XXXX called me from Schwab fraud department. I told him the whole story. He told me the first two representatives gave me wrong information. He asked me 3 questions, 1. Repeat the conversation with the representative on XX/XX/XXXX. 2. If I agreed to pay to the fraudulent caller. ( I said no. ) 3. What time I called Charles Schwab. ( I told him on XXXX XXXX. The call time is on the attached XXXX Bill page 10 ). He told me their record showed I called Charles Schwab on XXXX XXXX, which is more than one hour after I paid the cheater. This is of course incorrect as evidenced by the XXXX Bill showing the calls, both the one from the fraudulent caller and the one going to Schwab. On XX/XX/XXXX, I received letter from Charles Schwab to tell me my dispute was rejected. Step 4 : What company is this complaint about? Charles Schwab Step 5 : Who are the people involved? Charles Schwab representatives
10/10/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 90069
Web
On XX/XX/XXXX I noticed fraudulent activity on my checking account at XXXX XXXX bank. I had sent a check, via mail, to a florist for my upcoming wedding, and on XX/XX/XXXX was told it was never received by the florist. When I logged into my online account, I noticed the money had been withdrawn, which prompted me to open up a picture of the check. At this time, I noticed the " pay to the order '' line had been altered to a person 's name, and could see that it had been mobile deposited into a XXXX account. At this time, I contacted Charles Schwab immediately to report the fraud. I provided all requested information, and was told to expect a call in a few days. Several days later, I received a call from someone in the Investigations Department at Charles Schwab, who asked further questions and instructed me to fill out a Check Affidavit form and get it notarized. She provided me with her phone number and email. I was able to get the form notarized within a week, despite getting married and moving across country in the same week, and emailed the investigator a copy, which she confirmed receiving. I informed the investigator I would be out of the country for approximately 1 month on my honeymoon, and she told me I would hear an update on the case during the 2nd week of XXXX. Since XX/XX/XXXX, I have reached out to Charles Schwab more than 10 times, first by email to this woman who I had been in contact with, and then by phone numerous times, and have yet to receive any useful updates to this case. I have informed numerous representatives that I would like to be assured an investigator is indeed investigating, and has all necessary information, including the Check Affidavit that was sent to a women who is no longer responding. I have informed the numerous representatives that I have a police report number and an active investigation in the XXXX police department, where the check fraud occurred, for Grand Larceny. I would like to provide this to the bank investigator, however, have been told there is no way to do that. Not one representative has been able to get me in contact with the Investigations Department so I can speak to someone, or to simply receive an update, or a timeframe for an update, on the case. My checking account has been frozen this entire time, and my remaining funds were successfully transferred to a new account. Despite this, I have not been given any updates to what will occur with the {$5600.00} that is now missing from my account, due to the fraudulent activity. The last time I spoke with a representative was today, and they did inform me that an investigation was started XX/XX/XXXX, which is the biggest update I've had in the last month. However, what happened with the previous investigator that I spoke to in XXXX XXXX? Why can I not speak to someone in the Investigation Department? What is the timeframe for resolution in this case? Do I need to hire a lawyer to receive my funds back? These are some of the many questions I have that no one has been able to answer. I have lost hours of my life trying to find out information, and have experienced financial hardship with the loss of money from my account. I am very disappointed with Charles Schwab 's lack of communication and handling of this issue.
05/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 94523
Web Older American
The complaint is about Schwab Bank and its handling of the review of a fraudulent transaction charged to my checking account debit card. In XXXX I purchased train tickets from a XXXX company called XXXX. The tickets were for a train trip between XXXX and XXXX, XXXX. XXXX represented that the tickets were fully subject to the terms of the XXXXXXXX XXXX XXXX XXXX, and issued tickets that appeared to be authentic tickets of XXXX. However, when the tickets were presented to XXXX in XXXX for a valid use under its terms, XXXX rejected the tickets as not issued by XXXX and not subject to its terms. Once XXXX rejected the tickets for a valid use, XXXX became liable to refund the full price of the tickets as a fraudulent sale. XXXX thinks that it is not obligated to pay a refund until it receives a refund from XXXX, but XXXX has never provided ( a ) proof of payment to XXXX for the tickets, ( b ) proof that it has submitted a claim for refund to XXXX, ( c ) proof that it is entitled to a refund from XXXX, or ( d ) that the tickets are authentic. XXXX made it clear to me several times that tickets issued by XXXX are not XXXX tickets. One significant possibility for that situation is that XXXX does not pay for XXXX tickets at the time a customer like me purchases them. I attempted to obtain a refund via a debit card charge dispute from Schwab Bank, but it failed to comprehend the fraud. Schwab wanted 90 days to investigate the dispute, which I thought was excessive. When I pushed Schwab Bank for faster work, it quickly denied the dispute in order to move on without further effort. My experience in 8 years with Schwab is that it tries to avoid work and pass the buck at all times. Schwabs dispute denial was made ( XXXX ) without sufficient information and documentation from the merchant XXXX and ( XXXX ) without requesting any written information or documentation from me. Schwabs effort in this case is a breach of its fiduciary duty to me, the customer. I had 5 days to reply to Schwabs denial and did so in 2 with complete documentation, but Schwab has not responded to that reply and its investigator remains in dark silence. Schwabs system is that investigators only communicate in writing. It is a virtual certainty that this merchant XXXX will never refund the money for the fraudulent sale. The statement it made that it will do so is as fraudulent as the original sale. As I pointed out to Schwab, one can also presume that XXXX has received my money from the train company because the train companys terms of service specify a 30 day deadline to pay refunds and 30 days has passed. The key point to remember is that all of the hassles associated with the train tickets arose because XXXX did not deliver the tickets that I purchased and XXXX knew that at the time it delivered them. I could not know that until the tickets were presented for use. Did XXXX deliver tickets that were fully subject to the terms and conditions of XXXX? No. This is Schwabs internal case number : XXXX. You have my permission to review and communicate with Schwab about any aspect of the case file.
07/26/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MN
  • 55345
Web Older American
I had misplaced my checkbook and I was concerned that somebody might have gotten my account details. I called Schwab bank and they said that I could easily switch to another checking account. Upon setting up the new checking account, I called Schwab inquiring about when I would receive my new debt card and check blanks for the new account. The customer service person said that she had bad news, " Schwab had closed my new checking account, effective yesterday, for business reasons. '' I mentioned that I had a critical Social Security check that was being electronically deposited within the next few days, I asked if it would be possible to accept my Social Security deposit. Schwab customer service stated that it was not possible to accept my Social Security check and that it would be rejected and sent back to Social Security. I mentioned that my rent payment was dependent on this Social Security check, along with numerous electronic payments for various companies. The Schwab customer service person was apologetic but said it was impossible to accept my Social Security check because the account was closed effective yesterday. Well, my Social Security check was presented to Schwab and rejected the same day that I had called Schwab inquiring about when I would receive my new debt card and check blanks. Imagine your calling the bank to ask about check blanks and to your surprise they informed you that they closed your account yesterday and that your paycheck would be rejected. I later called Schwab and asked them if they were aware of the federal government guidelines when closing bank accounts that have federal Social Social Security deposits. Reference : " XXXX XXXX XXXX ( c ) ( XXXX ) '' and the XXXX A Guide to Federal Government ACH Payments and Collections. '' Per these guidelines, " Financial institutions must give 30 days notice of closing accounts to which benefit payments are being sent ( see XXXX XXXX XXXX XXXX c ) ( XXXX ) ). And, according to the Treasury 's XXXX XXXX, if a financial institution closes such an account for fraud, it must make arrangements for the owner to receive the next direct deposit if it wo n't keep the account open for 30 days. The individual at Schwab, stated that the department that closed my account was not aware of these guidelines. Meanwhile, it 's going on two weeks ; I am now fighting eviction, I have incurred additional costs due to electronic " bill pay '' payments that were in process when Schwab closed my account. Additionally, I have spent countless hours trying to get the rejected " critical payment '' check from the Social Security agency. I would like Schwab to immediately provide the Social Security payment which they rejected, cover the costs of eviction and costs that I have incurred due to rejected " bill pay '' payments, and compensation for the time that I have spent managing this situation. This comes to about {$5000.00}. Ironically, all this could have been avoided if Schwab would have adhered to the Federal Guidelines and XXXX XXXX when closing my checking account.
06/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 91311
Web
I opened a Dispute with Charles Schwab on XX/XX/2023. The Bank Provided me the Dispute Number XXXX in regards 2 transactions I had with the same merchant XXXX XXXX * One from XX/XX/2023, in which I am disputing ONE of the Items of the 4 Items I purchased " XXXX XXXX XXXX XXXX {$25.00} + Tax and Shipping ( around {$35.00} or more ). DUE TO DEFECTIVE/BROKEN PART. * 2nd Cancel Purchase I made on XX/XX/2023 for total amount of {$66.00}. Around the 2nd week of XXXX, I spoke with Bank 's Supervisor name XXXX to have escalate the refund for the cancel /Purchase done on XX/XX/2023, for the amount of {$65.00} for the fact I have not bought or have in possession the Item, I never received it she advised me there is an Investigator assigned to this Dispute case and it may take up to 90 days to resolve this issue, I explained her I could wait for the item broken/ defective Item I bought back in XX/XX/2023 but for the Cancel /Purchase order done on XX/XX/2023 I need my money back {$66.00} ASAP. Earlier Today I received an email from the Bank Denied me my Dispute and the copy of the Merchant response, as I read the 2 letters, I'm attaching in this inquire, It does not make the sense the respond from the Bank because is not addressing my Dispute for Only One Item Disputed, The Bank Response denial is base in the whole Purchase for the 4 Items I bought and about the Cancel Purchase done on XX/XX/2023 for the amount of {$66.00} the Bank does not mention anything in the denial response. I found their response totally unacceptable. I placed a phone call to the bank I spoke with XXXX explaining him my concerns due to the fact in the Dispute Denial letter does not addressed the 2 Disputes properly as I stated when I opened it on XX/XX/2023. I gave XXXX the Opportunity to resolve the issue about the Cancel/ Order for {$66.00} to put the amount back to my account and even I mentioned to collaborate the information I found in the merchant website, He couldn't Assist me, I advised him since is the second time I'm doing this inquire and nothing it's been disputed and resolved, I would file a Inquire with the CFPB to further investigate my Dispute. I'm attaching in this inquire It says in the ACTION REQUIRE BOX : " YOUR PAYMENT PROVIDER CANCEL A PAYMENT FROM THIS ORDER.PLEASE CLICK BELOW TO PAY THE BALANCE DUE ''. Down Below in the Box where it says Returns/Problems states : " THE CARRIER MADE A MISTAKE AND IS RETURNING YOUR PACKAGE WITH TRACKING NUMBER XXXX TO OUR WAREHOUSE WE ARE NOT ABLE TO ISSUE THE REFUND UNTIL YOUR BANK NOTIFIES US THE PAYMENT DISPUTE IS PERMANENTLY CLOSED ''. According with the first statement above if the Bank has cancelled the payment why the Bank can not put my funds back to my account? Why I have to wait 90 days for an Item that I never have it? the Amount of {$66.00} should be put back immediately in my account. Thats what I'm reporting at this time to have Bank properly do the Dispute according to what I reported them on XX/XX/2023, Same Statement I'm including here,
01/09/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NY
  • 11201
Web
I opened a Schwab High Yield Investor Checking account after I opened a Schwab One brokerage account this past summer. I knew I would be away on an extensive overseas tour and I thought that Schwab 's offer to repay ATM fees would come in handy. While I was in XXXX I tried to access my account to make withdrawals but my balance showed {$0.00}. This happened in three countries. Finally on XXXX day I was able to find some good wifi to use to call Schwab from my XXXX phone account. The representative I spoke to told me that my account was closed based on a business decision and there is nothing she can do. She said there is not much more she can tell me unless I want to to call a specialist. She asked me I want to speak to someone else who can corroborate what she said. I agreed and she put me on hold. I spoke to a gentleman who told me the same thing the first agent told me. I was told a letter was sent to me on XXXX XXXX, XXXX. This happened to be the same day I left for my tour. I put enough money in my account so that I would be able to pay in local currency for some of the events I was interested in attending. Needless to say without access to my money a good part of my vacation was ruined. Now that I am back home I checked and found two letters from Charles Schwab in my mailbox. One mentions that base on the information from XXXX they decided to close my account. How can that be? I was the one who called Charles Schwab to ask for my ATM card after I had submitted my application and did not see it in the mail. I was told there is a freeze on my credit report and I need to have it lifted so they can view it. Some years ago I placed a freeze on my credit report because I was a victim of identity theft more than once. I contacted XXXX and they sent me a code to pass on to Charles Schwab to view my credit report. Not long after Charles Schwab approved my application and sent me my ATM card. So the letter dated XXXX XXXX, XXXX that I only read today ( XXXX XXXX ) being that I was away for an extensive period of time comes as a shock. If Charles Schwab had a problem with my credit report then why did they go ahead to issue me my ATM card after they used the unlock code XXXX provided me to give to them? Charles Schwab 's explanation is bizarre. As I stated they only gave me my debit card after I called to inquire and was told they need to view my credit report. As far as I 'm concerned they only provided the debit card after a careful analysis of my credit report. The fact is they closed my account for no justifiable reason when I needed to access it at the utmost time. Their action adversely affected my vacation and for that they should be held accountable. One of the letters went on to say that if I find the information in the report to be inaccurate I have the right to dispute the matter. Charles Schwab failed to list the information the led them to close my account. How am I supposed to contact XXXX about information I need to dispute without knowing what the information is?
11/10/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06611
Web
Approximately 20 days ago, I received a call from a Charles Schwab employee who informed me that my account details had been compromised, and someone from Florida had unauthorized access to my user ID and password. I work as a resident physician and I was in the ICU taking care of patients, So I asked the Charles Schwab employee to lock my account and requested a call back in the evening for guidance on changing my user ID and password. Unfortunately, I did not receive the promised call that evening. The following day, the same employee contacted me from his personal number and sent me a few one-time passwords ( through the official Charles Schwab number ) to change my user ID. We successfully changed it. However, ten days later, on XX/XX/XXXX, I noticed a {$2.00} charge on my debit card with no accompanying notification. Another incident occurred on XX/XX/XXXX, where {$57.00} was charged by XXXX for a XXXX order placed by someone in XXXX XXXX. Surprisingly, I received no alerts from my bank about these transactions. It wasn't until XX/XX/XXXX, when a {$60.00} charge for an order from XXXX triggered a notification from XXXX, that I discovered the series of fraudulent transactions. Immediately, I called XXXX, questioning why I hadn't received notifications for the earlier transactions. They had no answers. XXXX promptly blocked my debit card and offered to issue a new one, which I declined, expressing my intention to sever ties with XXXX. I also requested them to block my online access, having already changed my account user ID. On XX/XX/XXXX, when my biweekly paycheck arrived, I asked XXXX to unlock my account so I could transfer funds to my XXXX account for rent payment. Before unlocking, I conducted a comprehensive system scan with my XXXX XXXX to ensure no security threats. After changing my password, XXXX granted access. Unfortunately, within XXXX minutes of unlocking, all my funds were transferred to an unknown XXXX account through nine different transactions, totaling {$2500.00}. Astonishingly, I only received a notification from XXXX about the ninth transaction, indicating a {$150.00} transfer. Frantically, I contacted XXXX again, informing them of the {$150.00} and only later discovering the {$2500.00} theft. When I questioned XXXX about the lack of timely transaction notifications, they had no satisfactory answers. Their response was that the investigator team had been notified, and a resolution could take up to 90 days. As a resident physician living paycheck to paycheck, I emphasized the urgency of my situation, especially with rent due on XX/XX/XXXX. However, XXXX 's response was disheartening, stating they had no control over the investigator team 's timeline. Managing my bills with a {$2500.00} loss on a $ XXXX monthly income has become an immense challenge. I dont know how are they expecting me to manage my bills.
07/03/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • OK
  • 73120
Web Older American
I tried to send a money order to my friend in XXXX for food and medicine for my dogs that she is keeping while i'm here like I have sent to her for the last day or two the very same transactions. My Charles Schwab debit card was declined so I called right then while i was still in the store. I had an appt in a few minutes so i wanted it fixed so i could finish then get on to my appt. The girl said it was flagged as a " fraudulent transaction ''. I told the XXXX girl that i'm standing right in the store making the transactions myself just like i've done for the last several days so why are they just now saying it's fraudulent? Why not say that to all the ones i'd done before when it was the very same thing! XXXX!!!!! I had to hang up because i was late for appt. that was XXXX on XXXX. When i returned home about XXXX i tried to access my online account and couldn't. Said to call number so i did. NOW the XXXX had locked me out of my online account too!!!!!!! What happened to me in the next 4 plus hours should never have to happen to a customer of any company ever!!! It was a nightmare! I lost count of how many people I spoke too but do know i was on hold off and on for 3 hours!!!!! Each person passing me to the next, the next, the next, without anything being done. Finally one of those people got my online access to my account restored only to find that my debit card WAS STILL BLOCKED!!!!!! Now i have to start talking to a different round of people for that I find out!!! What I went through and what people told me can only be explained by listening to the " recorded line '' tapes and there are plenty of those. No one would believe these conversations without listening to them. Finally this XXXX person calls me after XXXX and says to me '' you will just have to wait til monday to use your debit card because the ONLY department that can fix ( what we erroniously XXXX XXXX ) your card has gone home til Monday!!!!!!!! So now let me understande what you are telling me, I said, that I am a XXXX yr old single woman with no family, trying to send money for food and medicine for my dogs, ca n't drive because of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, have no food for 4 days, can't pay contractors that have already started working in my condo, can't pay plumber that is fixing my bathroom already, and can't do anything that requires money until at least Monday when these powerful people finally come back to work, is that what you're telling me? She said YES!!!!!!!!!!!!!!!!!!!! So here I am not able to send money for food for my dogs, not able to pay my workers, not able to buy food for at least 4 days and not able to access MY OWN MONEY FOR at least 4 days!!!!!!!!!!!!!!! For proof of this horrible nightmare you need to demand a copy of all of the " recorded line '' conversations that i had with all the people who rejected me!!!!!
01/08/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • FL
  • 33166
Web
In XXXX of 2019 I opened an account with Charles Schwab for banking and investment purposes. Upon opening the account I additionally opened an XXXX XXXX Charles Schwab Platinum card, which is only available to Charles Schwab customers. The card allows customers to cash out their XXXX XXXX Membership Rewards points to a Charles Schwab account. Several days ago I attempted to cash out some of my Membership Rewards points and encountered an error. I tried to log into my Schwab account and had trouble there as wel. I called into their customer service line and was informed my account had been closed - though I had received no reason why and no warning before hand. This was confusing to me, as I had just opened the account and still had no activity on it. Several years ago I likewise had a Schwab account that I utilized for bank deposits and basic banking for my investment properties, and this account was likewise terminated without warning. When I asked for a reason back then, I was provided none and only told it was a " business decision. '' However, I was told I could reapply for an account at a later time - which is what I did in XX/XX/2019. Yesterday I emailed some members of the Client Services division at Schwab and a gentleman there gave me a call after doing some research and once again was unable to provide a reason for the closure. He merely stated it was a " business decision. '' I pressed for a valid reason for the closure, and he refused to provide one. This is confusing to me as I have never had derogatory marks on my credit or XXXX reports. My wife and I pride ourselves on our finances. We own several investment properties, diligently monitor our stock investments, hold no credit card debt, and are generally very good with our money. All this to say - I have no idea why the bank sees me as a risk and refuses to allow me to keep an account open with them. Moreover, I am incredibly frustrated that they absolutely refuse to provide a reason for this closure. Banks nowadays seem to hide behind their " terms and conditions '' while avoiding common decency and customer service. I am someone willing to be a customer of the bank, willing to invest with them, and they refuse for no reason at all. Even more, I opened a credit card and received a credit inquiry because the initally approved me for a checking account and made me eligible for the XXXX XXXX Schwab Platinum card. Now with my Schwab account closed, I will be forced to close my XXXX XXXX account which will further negaively impact my credit. Schwab should reopen my account or provide adequate explanation for why they have closed my account.
12/12/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CT
  • 06790
Web
I opened a Brokerage Account and a Checking Account with Charles Schwab on XX/XX/18, the Brokerage Account opened immediately but the Checking Account went into review. On XX/XX/18 at XXXX XXXX I received an email asking me to review my account information on their website, when I did I noticed the checking account hadn't opened yet. I called a Charles Schwab representative on XX/XX/18 at XXXX XXXX to find out why and was told that everything was fine I had gotten the checking account and it would be available for funding on within 24-48 hrs. After this phone call I received a welcome to Charles Schwab email at XXXX XXXX, reinforcing the information he provided about my checking account being opened. Today, XX/XX/18 I went to log into the account only to find out that everything has been closed. I called Charles Schwab and spoke to three representatives, this first verified who I was and when he went to investigate what happened to my account I was put on hold then with no noticed transferred to a woman named XXXX who informed my that they pulled my XXXX report and had to close my account. I asked what information caused it to close and she would not provide that information over the phone, she said it had been mailed to me, I asked why I was told I had been approved for a checking account only to then have my account closed and she could not provide me with that information. I asked to speak to a supervisor, XXXX forwarded me to XXXX ( employee identification number he gave me : XXXX ), XXXX would not provide me with any information either, I asked him for the first names of the employees I had spoke to on the phone so that I could document it, XXXX would only provide me with his name and XXXX name ( not her Employee Identification though ), he said that they can see who I spoke to and when but refused to tell me who else I had spoken to on the phone or who the employee was who had told me I had been approved for the Checking Account. I had asked if their was a resolution center I could speak with, XXXX gave me the following address : Client Advocacy Team, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX California, XXXX. I asked for a telephone number to real the Client Advocacy Team and he refused to give me one. XXXX said I could only mail them. XXXX was very unhelpful and even threatened to end the call. I was forced to hang up with no information at all, I never even received an email from Charles Schwab saying my account had been closed, I just went to log in and it had disappeared. Extremely disrespectful.
12/23/2021 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • XXXXX
Web
Hello, I was searching on XXXX XXXX for an apartment rental. I discussed over email a potential apartment for rent. I received a passport photo from the supposed landlord. After discussion, I decided to go through with the apartment. The man named " XXXX XXXX '' and I spoke also over XXXX as well. He messaged me that a XXXX link was sent to me via email to go through the details and continue with payment. Prior, continued to tell me over email that he would be using XXXX to ensure his safety and mine. I continued with the link and was directed to send a bank transfer to a XXXX account through the application XXXX. I foolishly continued and processed the payment on XXXX XXXX, 2021. Immediately after I even received an invoice confirmation. About 2 days go by and I begin to become suspicous, finally. I realize then I have been part of a scam this entire time. First thing I did was call my bank and emailed XXXX. XXXX directed me to call my bank after I sent them documentation etc. I recieved a XXXX provisional deposit into my account. At this point, I believed that my bank had disputed my claim and returned the money back to me on XXXX XXXX. At this moment, I stopped the process of filing a report to the XXXX police department. As, I have been residing in XXXX since the end of XXXX. Unfortunately, on XX/XX/2021 a letter from the dispute team told me they reversed the payment because I was responsible for sending the money. This I already knew and had been in contact with Charles schwab customer service employees who were aware of this as well. I was advised to upload additional documents to Charles Schwab. I spoke with 3 more Charles Schwab customer service employees, which I repeated my story and recieved misleading information regarding the dispute process about my case. It was not until the 4th employee, that I was informed that I had to be contacting XXXX the third party app to dispute this payment. on XX/XX/XXXX, The employee told me that they were not able to give me my money because the scam was not considered fraud. I am very much destroyed by this back and forth and lingering dispute. I am a XXXX, have many XXXX loans, and financially have been supporting myself for XXXX years. I am XXXX. I understand I was being naive and not meticulous about every detail with the scammer. In addition to all of this, the scammer hacked into my XXXX and uploaded fake XXXX listings on my behalf. I immediately deleted these and changed my password to my XXXX. Thank you for reading my email and happy holidays.
10/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 61821
Web
On XX/XX/21 I opened an account with XXXXles Schwab Bank. On XX/XX/21 I sent a transfer of {$12000.00} from my XXXX bank account to my Charles Schwab checking account. The transfer was received and credited to the Schwab account. On FridayXXXX I sent a wire transfer from the Charles Schwab account to my brothers XXXX XXXX XXXX account . The online notification from Charles Schwab indicated that the transfer was successfully submitted. On the following Monday XX/XX/21 I discovered that the transfer had not been made and that my account was locked and under investigation When I initially called customer service I was told that as it was a new account, it was being scrutinized and it should be cleared up and unlocked in 3 -5 days. Later on another calI, I was told by another rep that it would be 3-5 days. After more calls I was told it would be 5-7 days before the situation was resolved. Now, going on 3 weeks and dozens of calls to the Schwab, I am being told that they are holding the account on lock down in perpetuity. They give no cause, no solution and are simply choosing to keep my account locked with no available action or redress on my part. Customer service and their supervisors have told me multiple times they can only email the Schwab fraud team, the ones that are reported to have locked the account and hope for a reply. I have heard this at least a dozen times now and yet no resolve. I spoke to a supervisor and was told the same exact thing word for word that they have no direct way of communicating with the fraud team and can only send emails. Both the customer reps & the supervisors allegedly sent emails to the fraud department manager and still there has been no move to resolve the lock down On XX/XX/21 a Schwab rep told me that Schwab fraud dept. is waiting to get a verification from XXXX XXXX of my account there ( where the funds initially came from ) before allowing me access to my money. On XX/XX/21 I placed calls to Chase Bank and was informed that they have not been contacted by Charles Schwab regarding this matter. Schwab has confiscated the money in my account, given no indication if, or when it would be returned, and there is no redress to my grievances, or recourse to the situation. Charles Schwab will not tell me why it was locked down or what can be done to unlock it. They further indicate they can keep my money in perpetuity. Therefore I am filing this complaint against Charles Schwab as they indicate they are keeping my money and leave me no other options.
07/08/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • TX
  • 751XX
Web
On XX/XX/2020 a payment was made with my debit card for a service in which I would receive information from a company that promised to help protect my children. Between XX/XX/2020 and XX/XX/2020 I was continuously asked for more money by the company in {$5000.00} increments. None of the promises made by the company were done and their was constant excuses for the services not to be performed. In the midst of services that were to be rendered my contact person was changed and there were continual excuses and promises of phone calls and updates that did not occur. I also continued to received docusigns from the company trying to commit me to pay more and more funds to the company for the original services. On XX/XX/2020 it became apparent the company was used to scam consumers and did not do what they said they would do and a dispute was filed with Charles Schwab regarding the company stealing funds and the provisional credit of {$5000.00} was placed back in my account. On XX/XX/2020 I received a notification my account was overdrawn. There was no other communication regarding the dispute until that time. I called Charles Schwab on XX/XX/2020 and was told that the dispute was closed because the company had submitted a form with my signature on it ( however it is not a signature I have ever used with the bank ). I immediately submitted documentation showing information regarding the dispute. On XX/XX/2020 when I had not heard back I called Charles Schwab again and was told they did not receive the documentation that had been uploaded. I have pictures that I then sent to Schwab of uploaded documents and confirmations of those uploaded documents, along with the information showing that this company had a history of scamming individuals, and cheating them out of funds. I also provided texts in which the company owner states he did not provide a report or fullfill the obligations of the service. I have constantly contacted Schwab since that time for consumer protection as I did not receive any services paid for. I have received messages with phone numbers to contact the investigator, attempted to call, and been hung up on. It is now XX/XX/2020. I have been without funds in my checking account a negative balance for almost a month where I was very clearly scammed and have asked for help from my bank. Charles schwab also sent an email to those with their services stating they take fraud seriously yet my experience in this case is that they are not taking care of the customer.
04/13/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NC
  • 27834
Web
On XXXX XXXX, 2016, on Saturday at XXXX, I talked to a Charles Schwab customer service representative. I called to see why my check card could not be activated by phone. After answering all the identity questions from this representative ( address, social security number, and finally drivers license number ) she looked into my accounts. What had happened was that a card from an old account that I closed had been sent and this is why I could not activate it. After my question was answered, this rep proceeded to ask me if I was employed, what colleges I have attended, and what jobs I had worked at. Then she asked if I were going on vacation! I actually thought she was going to ask me what my net worth was! She then proceeded to insult me and say 'I do n't know why you are activating a check card with only this amount of money in your account '. My friend dealt with either this same woman or one like her 2 years ago. He contacted Charles Schwab with a question concerning his account. She asked him why he was withdrawing money from his account and THEN asked him what he was doing with it!! And 2 years ago, after the way he was treated, I decided NOT to use Schwab as my primary bank and closed ALL my accounts except for XXXX checking and brokerage account. Today XXXX/XXXX/2016 I closed the last remaining accounts. I complained to Charles Schwab customer service by their online email. I received a response that basically stated that someone would call me. On XXXX/XXXX/2016 a male, who did not give his name, called me and claimed he had listen to the tape concerning the incident in question and said this was further verification for my identity, which is a lie. HE DID NOT LISTEN TO THE TAPE because he would have known that my identity had been verified and the female rep immediately pulled up my account information. This guy was raising his voice at me and justifying what this female customer service representative was asking. I had to yell at him to be quiet because I could not get a word in edge-wise and finally hung up on him and he was still with a raised voice yapping away. My identity was already verified and she was just being nosy. Charles Schwab never knew where I worked or what colleges I attended so this information was not used to verify anything. A nosy customer service representative could easily be tempted to commit fraud or theft with account holders. They are deceptively obtaining information, data mining, in the guise of the verification of identity.
08/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 22192
Web Servicemember
My Charles Schwab account was frozen on XX/XX/XXXX or XXXX 2023. It is now XX/XX/XXXX and I still do not have access to my account. I contacted Charles Schwab and they said I simply have to visit a physical branch and verify my identity. I went to the branch on XX/XX/XXXX and provided requested documents. They told me my account will be unlocked in 3 business days. After 3 business days my account was still frozen. I contacted Charles Schwab again and was told that their fraud team was still investigating. The agent told me they would email the fraud team for a follow and they should be contacting me in another 3-5 business days. But I received no contact within that time. So, I called again. Another agent said they will email the fraud team and they will contact me in 3-5 business days. Again, no contact. I then talked to another agent who got ahold of the fraud team. They now said my in-person identity verification wasn't enough. They told me that a Medical Insurance check that I cashed was flagged. And that they need to verify that I was the person that deposited it. The agent told me to back to a physical branch again and verify. I brought the original check to the branch. The clerk didn't know what to do with it, so she called someone. Soon to tell me that that the original check was unhelpful. Wasting my time once again. She said she will email the fraud team for an update. Again, I received no such update. I was then told my an agent to try and get a letter from my insurance company to verify that the check is mine. My insurance said that don't do that but they can do a group call with the fraud team to verify. Problem is, even Charles Schwab agents struggle to get a hold of the fraud department. Also, my insurance said it shows in their system that Charles Schwab have successfully cashed the check. Proving that it is a real check. I have prepared my Explanation of Benefits that details and includes the check in question. If they would even accept that document, no agent in the subsequent weeks have been able to contact the fraud department to ask. Through the weeks, I have contacted several agents that will " email the fraud team '' and have gotten nowhere. They have held my money for almost 2 months under the guise of " protecting me. '' I have once again called for and update today, just to receive another " email and 3-5 business days '' response. I'm tired of running in circles with this company.
07/20/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CT
  • 067XX
Web
XXXX XXXX. The customer is a footnote. They have elevated process, no matter how dysfunctional and broken, to a worshipped idol status. Their automated " verification '' process is incredibly brittle and fragile, relying on external databases that are full of out of date information or have zero ability to deal with variants in normal language, ie XXXX XXXX rather than XXXX XXXX. Or XXXX XXXX rather than XXXX XXXX, XXXX and XXXX and so on. They also claim my house, XXXX XXXX XXXX, does not exist due to some secret database or claims I have moved, again based on some opaque source. If you are in the military with a residence and stationed somewhere else for mailing, you are in for even bigger unpleasant experience with Schwab. Faced with this breakage, you then take time of work ( and lose income ) to jump through various artificial hoops, sending in documentation, only for it to immediately break again or get completely ignored without feedback. The default position of Schwab is breakage, the opposite of XXXX or XXXX that works by default. Naturally this murky " verification '' ( and random freezing ) is done without notice, and only gets discovered at the grocery checkout or restaurant to maximize humiliation. The posts on XXXX and XXXX are full of this experience, yet its management is asleep at the wheel and has no idea how dysfunctional they are, and apparently its stockholders are also in the dark about how poorly the company is run. The process, when triggered, that is constant, auto freezes accounts without notice. To get money out becomes artificially impossible, or requires a {$25.00} wire transfer fee and waiting around to see if and when they might get around to doing it ( cue manual forms and more breakage ). Schwab have eliminated options except claim a tax loss for casualty loss ( funds stolen by Schwab ) or start a lawsuit to recover what they have slyly expropriated. My feeling is they are doing this to systemically over their customer base to get effectively free deposits and a " float '' or this is a case of the process tail wagging the core functionality dog. No doubt they have scripted justifications, though never explaining why they are so bad compared to reputable banks. The end result is a huge drain of time on hold and jumping through hoops as a result of their process that cynically transfers all the risk and lost time and income onto the customer.
01/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NE
  • 687XX
Web
In XXXX of XXXX I opened an account with both myself and my wife listed on the checking account. This was a Charles Schwab account checking and brokerage account. after my paycheck went into the checking account {$3600.00} my wife wanted off the account. I was told when I went to the Charles Schwab office in XXXX NE on XXXX XXXX to transfer the money. I filled out transfer papers while I was there at the office and submitted them. I was also told my wife needed to sign a letter stating she wanted removed from the account and send it to them electronically. I did this also XXXX XXXX, XXXX. I was told this would take 10 business days. The money was never transferred, and I was told at that point to open an account just in my name. I opened the new account and at that point they blocked me from the site. I called XXXX, XXXX XXXX on XXXX XXXX and was told the account was in review and someone would contact me. No one ever contacted me. I called again on XXXX XXXX, to XXXX and XXXX and was told a check would be sent to me as both accounts they had closed. The check would be sent in 10 business days. We never received a check from them. I called again XXXX XXXX to XXXX and XXXX and was told they never sent a check, and the account was under review, and someone would call me back. I called again XXXX XXXX, to XXXX and again was told someone would call me back to discuss the issue and again no one called me back. This morning I call them again XXXX XXXX, XXXX and was told that my wife needed to call them back at XXXX and so on my lunch break I went home, and we called them again at XXXX. We were told that the account is locked and that it is under review and that someone will call me about the issue. I will be very surprised if I ever get a call back from Charles Schwab Bank. And at this point am wondering if I will ever get my money from them. I have also filed a complaint with the XXXX XXXXn hope that they will send me my {$3600.00} as this money is needed and I am behind on bills and my wife has medical issues and we need money for her medication and mine and we have a small child that we need money to take care of. we live paycheck to paycheck, and this is affecting us and how we live. XXXX does not seem to mean anything to them though. I hope this will help me get my money out of the Charels Schwab bank as I am not sure what to do next except keep calling and getting lied to.
06/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CO
  • 802XX
Web
On XX/XX/2023 I was robbed the amount of {$200.00} by the perpetrator forcing me to access my XXXX and submitting an electronic transfer from my bank account ( held at Charles Schwab Bank ) to him or else lose my life. I reported this incident to Charles Schwab Bank the following day under reference number XXXX and requested that I be credited for this unauthorized transaction. I also submitted a police report ( XXXX Police Report : XXXX ). On XX/XX/2023 Charles Schwab Bank provided a provisional credit to my account in the amount of {$200.00} for the unauthorized charge and began an investigation. On XX/XX/2023, as a result of the investigation, Charles Schwab Bank contacted me by phone and indicated that as a result of their investigation that they would reverse the provisional credit to my account because the incident was a robbery and not a fraud and that bank customers do not have unauthorized transaction liability due to the incident being a robbery. At the time, begrudgingly, I accepted the explanation and did not further pursue it. During the course of my banking studies though, I discovered through reading Regulation E that any unauthorized electronic transaction, including those as a result of robbery would be protected under the regulation, contrary to the information that I had received from Charles Schwab Bank. On XX/XX/2023, I again contacted Charles Schwab Bank, who stated in the course of their investigation with XXXX that I had previously made transactions with the party in question and for that reason that I would not be covered under their unauthorized transaction policy. At the time of the robbery, I was not aware who performed the act, nor that I had a previous transaction history with the assailant. After further research, a previous transaction had occurred with the XXXX in question, but this transaction had been disputed due to non-delivery of goods. Charles Schwab Bank asserts that there were XXXX transactions, but my records only indicate one other transaction with the XXXX account in question. Putting that aside, at the time of the robbery I was forced to electronically transfer funds from my XXXXharles Schwab Bank account through the XXXX application to the assailant whom I did not know at the time. This situation seems to be a text book example of customer limited liability for unauthorized electronic transactions under Regulation E.
07/05/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • ME
  • 047XX
Web
After office hours On XX/XX/2021, I received by mail a Schwab Bank Visa Platinum Debit Card from the Charles Schwab bank in XXXX XXXX South Dakota. I had not opened an account with the Charles Schwab bank. On XX/XX/2021, I called the customer service center number XXXX and spoke to a man identified as Charles. I explained that I had received a debit card with my name XXXX XXXX XXXX XXXX that was delivered to my physical mailing address but I had not opened the account. He asked my identification information SSN Birthdate and address and zipcode to verify my identity and once my id was established he stated that this account was opened on XX/XX/2021 with funds transferred from XXXX XXXX XXXX XXXX. He stated that I was the victim of identity theft and the account was probably opened for the purpose of money laundering. I asked him to close the account immediately which he said that he would do. Then he recommended that I follow the necessary precautions of posting fraud alerts with all credit bureaus, checking credit reports for errors with credit bureaus and consider freezing my credit and subscribing to XXXX or similar services. I thanked him and got off to phone to follow his advice. The evening of XX/XX/XXXX, I received checks and deposit slips for the account associated with the debit card. On XX/XX/XXXX, I received account verification information concerning the account # XXXX. It stated that the account type was a Schwab XXXX XXXX, its cash feature was a bank sweep contained disclosure delivery method was email electronic to email address XXXX. On XX/XX/XXXX, I called Charles Schwab Customer service immediately to verify that the account had been closed but I was not able to answer the security questions correctly as the person who set up the account had established the security questions. I was barred from the disclosure of any information regarding the account in my name and instructed by the customer service lady to destroy the debit card and checks in my possession and report the issue and wait. I asked to be transferred to the fraud department of Charles Schwab bank to file a report but I was informed that there was no fraud dept. of the bank. Please help me to close this account in my name and provide me with tangible proof that it is closed, and hold the individual ( s ) who used my identity information accountable according to all applicable laws.
02/20/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • WI
  • 53213
Web
On XX/XX/2021, I initiated a transfer of {$100.00} from my checking account to my money market account. I received an error on the transfer and tried a few more times, unable to get it to go through. On the morning of XX/XX/2021, I contacted Schwab customer service because I continued to get an error message. A team member on the brokerage side attempted to do the transfer for me but also encountered an error. She transferred me to a representative on the banking side who was able to get the transfer through. That afternoon, I looked at my account and saw that nine transfers of {$100.00} left my checking account. It appeared that one went through for every time I or a customer service rep attempted to make the transfer. However, when I looked at the brokerage account, only one transfer of {$100.00} went through. This left {$800.00} missing from my checking account. Since XX/XX/XXXX I have spoken with multiple representatives at Schwab. Given their long hold times, I have spent many hours on the phone waiting for help. Each customer service rep I have spoken with has told me the issue was known and was being worked on. Each promised me the issue would be fixed by the following business day. As of today, XX/XX/XXXX, the issue still hasnt been fixed. If I would have overdrawn my account I would have incurred bank fees as a penalty. Instead, in this situation, I have to float {$800.00}, money that can not be spent or invested, because of a banking error that Schwab staff is seemingly unable to resolve. I have been told by some reps that the eight erroneous transactions would be voided and the funds returned to my checking. Others have told me the eight erroneous transfers would be completed and the {$800.00} moved to my brokerage. I am unable to understand why this issue can not easily be resolved and have completely lost both patience with this process and faith that my money is safe with Schwab. It is worth noting that in the middle of this issue, I encountered another issue with Schwab whereby a stop limit set on a security I once held with Schwab but later transferred to XXXX was activated. I had an alert in my account showing I owed those securities back. Thankfully, they were able to void that transaction but it only adds to my impression of Schwab having issues with the way in which their systems hold and manage my money.
07/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 947XX
Web
I filed a complaint in XXXX with the Federal Reserve Bank concerning the handling of my bank account at Charles Schwab Bank ( the " Bank '' ). I received a letter today that my complaint is being sent to the Federal Reserve Bank XXXX XXXX and in addition I was requested to contact the CFPB directly to submit a complaint to you on-line. Here is approximately what I wrote to the Federal Reserve : 1. In XX/XX/2021, four fraudulent checks with duplicative check numbers were negligently paid by the Bank out of my checking account as follows : a. Check No. XXXX in the amount of {$2000.00} was paid on XX/XX/XXXX. b. A second Check No. XXXX in the amount of {$4200.00} was paid on XX/XX/XXXX. c. On XX/XX/XXXX, the Bank appears to have become aware of an error and credited {$2000.00} to my checking account. d. Check No. XXXX in the amount of {$2000.00} was paid on XX/XX/XXXX. e. A second Check No. XXXX in the amount of {$8000.00} was paid on XX/XX/XXXX. 2. All checks were written by and to the same person and signed illegibly with signatures unlike in any way the account holders ' actual signatures on file with the Bank. 3. I signed an affidavit as requested by the Schwab Fraud Investigator, XXXX XXXX, and have been told an investigation is underway. The investigator appears to be currently on leave and can not be reached. Her phone number is ( XXXX ) XXXX XXXX. 4. I reported the fraud crime to my local Police and submitted that report number to the Bank ( the police officer said he had actually arrested the person named on the checks in the past ). 5. When I reported the fraud to the Bank, the Bank immediately closed my bank account and did not provide me with a new account for 9 days and only after I exerted pressure through my connections at the Banks brokerage section. 6. Without any notice or disclosure to me, the Bank eliminated my former checking account from their electronic on-line record system leaving me without any way to download or retrieve past records, including copies of paid checks. This resulted in extreme stress and considerable time to unwind as many automatic payments were rejected and penalties and interest accrued. 6. I have not yet received the return of my {$14000.00} of funds. My weekly calls to the Bank result in no answer as to the status of my claim.
09/27/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NC
  • 27606
Web
Dear sir or madam, Summary : I have been with Schwab for 5 over years, but they gave me less than a month to transfer my retirement, brokerage, checking, and savings accounts before they close them and mail me check triggering unwanted early withdrawals and taxes. Details : I am US citizen residing in North Carolina. Currently, I am overseas on a long-term work assignment. Earlier this month XXXX XXXXXXXX XXXX XXXX sent a letter to me informing that they were closing all my accounts including Roth IRA, Regular Brokerage, Checking, and Savings by XXXX XXXX. Thus, the notice was mailed less than a month in advance. I did n't receive it until XXXX XXXX because I am overseas. I did not receive any other notifications from Schwab regarding this even though I am subscribed to receive e-mail notifications and all my statements only electronically. Additionally, I have Schwab mobile app installed on my cell phone. Their mobile app notifies me of most actions on my account, but I received no notification about these account closings. Given the short time I had left, I started looking for other brokerage and bank firms to manage my Roth IRA, brokerage, and bank account assets in order to transfer them from Schwab as soon as possible. By the end of the XXXX of XXXX, I managed to initiate the transfer of my Roth IRA and found where to transfer my assets from my other Schwab accounts. One problem was that my North Carolina state tax refund was still processing. NC department of revenue needed about 4 more weeks to finalize and deposit my refund. The refund amount is almost {$2000.00}. Mailing the check is not a good option for me because I am overseas without a permanent address. I called Schwab, explained the situation, and asked if they could keep my checking account open for 4 more weeks. I spoke with 2 different representatives. Both said they could not do it. When I logged on to my Schwab account on XXXX XXXX, my accounts were restricted. Even though the letter from XXXX said that I could transfer my assets until XXXX/XXXX/XXXX that was not the case. I could not transfer my balance ( over {$10000.00} USD XXXX to my linked account with another institution. Sincerely, XXXX XXXX XXXX. A copy of the body of Schwab 's letter is attached to this complaint. I have the original if required.
11/14/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • WA
  • 98102
Web
I opened Investor Checking account at Schwab on XX/XX/XXXX. I also helped my wife to open 2 accounts at Schwab a few days later - Investor Checking and Roth IRA. I linked my account to all other my accounts, transferred XXXX dollars into it to prevent it from unexpected closing and setup direct deposit. My first direct deposit didn't come to account because it was suspended. I called Schwab 8 times to know what happened with my account and how I can help them to resolve this. I called them on XX/XX/XXXX ( twice ), XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ( 3 times ). At first they said that my account should be verified and asked my personal info. I provided it. Then they said that my account was verified, and everything is ok and it will be unfrozen soon. Then they said that they can not check the status, then again. Then they added my phone number into XXXX list, I tried to call them 3 times on XX/XX/XXXX and everytime call was interrupted right after establishing connection. Right after that I called them from my wife 's phone and I was able to connect to them. This time they said me that my account was terminated because of " business decision '' and I can not restore it in any way never. All these times they promised me to call back and tell the status, but they never called me back or communicated to me in any way. Last time they promised me to send me a check with my money, but they didn't do it either. And today they suspended account of my wife. I know that my case was reviewed/processed by XXXX XXXX from Schwab enhanced security team, I was said about this during some of the call. Last time I called them I asked to talk to manager. And manager promised me that she will personally start an investigation and will let me know the results of it in a week. She never called me back or communicated to me in any way. Schwab 's offices are currently closed, I tried to setup an appointment via their website a few days ago, but no one called me back. I want that Schwab conduct investigation and tell me the reason of account closure, because I don't want to get some other account closed at some other financial institute by the same reason. I want to get my money back. I want to get my wife 's money back as well.
08/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • FL
  • 33033
Web Older American
Hello, My name is XXXX XXXX. I opened a Brokerage and Individual account with Charles Schwab XX/XX/XXXX of 2022. Charles Schwab verified my identity. Open the account with confirmation from Charles Scwhab XX/XX/XXXX of 2022 that upon funding my account and verifying any ACH transfer to the account ; a card would be shipped out for use in order to maximize use of my individual checking. Now by XX/XX/XXXX of 2022 I added my husbands XXXX for a One time transfer of {$5.00}. The transfer was a one time daily transfer. According to their guidelines, once trial deposits are sent to the account chosen to link, you tell them what are the deposits and its total and the account is verified. Well I did exactly that and my account was Successfully Verified. 24 hours later I call because I initiate a transfer for the {$5.00} originally, yet money still has not shown up in my Charles Schwab Checkings account. They tell me it is due to be in the account XX/XX/XXXX of 2022. I log in my account XXXX XXXX, 2022 and my account is suspended. I call them and they inform it is due to suspicious activity or fraud and a representative name XXXX. AFTER PUTTING ME THROUGH VERIFICATION AND I PASSED, feeds me some malarkey about rather getting people like you and a few fraudsters rather than letting them get away with it. I thought to myself are you kidding me? I thought the purpose of a financial institution was to secure its customers once verified. Not subject your loyal or new clients to such a time consuming discrepancy on your part. I mean how can a bank just propose all of these steps to verify someone and still lock you out of your account with NO REASON at all I may add.They also took my {$5.00}. Something needs to be done ASAP. Charles Schwab even had the audacity to inform me even GOING IN TO THE BANK WITH MY GOVERNMENT ID WOULD NOT ALLOW ME TO RETRIEVE MY ACCOUNT THAT SAME DAY I AM IN THE BRANCH? MEANING they get to steal customers money with no regard to what troubles and finances people may have. I need my situation expedited in timely fashion. I want the account or return my money and close my account because I refuse to put in so much work into a bank. I never been through anything this traumatic in my life.
09/15/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • 946XX
Web
Opened a brokerage account with Charles Schwab on XX/XX/20 account number ending in XXXX, I was then locked out of this account online when I attempted to login after setup account online with user id and password. I received confirmation email confirming accounts have been activated and setup. I then contacted Charles Schwab on Saturday XX/XX/20 to link account to my bank account for transfers. I contacted XXXX a customer service representative for Charles Schwab at XXXX XXXX is based in Texas. XXXX said the account needed verification, because I used my business federal tax id number, however Charles Schwab needed my social security number. I gave XXXX this information and he setup the account and provided access to my Charles Schwab account ending inXXXX, and XXXX. I then linked my XXXX XXXX account information to complete an initial transfer to link accounts. All my personal information was linked and shared with Charles Schwab, I was never told that a credit check needed to be completed before setting up, or establishing a broker account, or high yield checking account. XXXX confirmed everything looked good and I would receive my checks and visa within 7 days. I received a confirmation email for both accounts. On Tuesday XX/XX/20 I attempted to logon to my brokerage/high yield checking accounts. but was locked out, I then contacted Charles Schwab and spoke with XXXX and customer service and XXXX and tech support who said I was denied through XXXX XXXX, I filed a complaint with FINRA XXXX, I was not told or asked to run a credit check to open a broker account which was open separate from high yield checking. I went online to verify which information that was reported on me but was denied access through XXXX XXXX automated systems. I was transferred to a woman in XXXX that requested my drivers license and social security number. I was still not told any verifiable information. My consumer and credit rights were violated by Charles Schwab and XXXX XXXX. I have a credit freeze on my credit file. I was lied to and manipulated by Charles Schwab to provide both my TIN and Social Security Number and then denied a broker account after linking my checking account to their systems.
01/19/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NJ
  • 08902
Web
Hello, Late last year, Charles Schwab began running a promotion for a certain number of existing account holders, where they agreed to offer a {$200.00} bonus if you met the terms of a promotion. Specifically you needed to enroll in direct deposit and receive {$2500.00} in direct deposits into the account. Being that I received previously amazing service from Schwab, I thought this would be a great incentive for me to begin my checking relationship with them and make them my primary bank. I chatted in to see if I was eligible, and was told that I would be eligible for the promotion if I met the terms and conditions, and would be sent confirmation of the promotion to my email ( which is attached to this complaint ) I then followed through and set up a direct deposit for {$2500.00}, which went into the account. I then chatted again with Schwab to confirm that the terms had been met, and was told by new representatives, that my account was not " targeted '' for this promotion, even though I was sent confirmation and told that I would be eligible originally. They stated they would reach out to their marketing department to have them reach out to me. About 2 weeks later, someone from the marketing department called during a really inconvenient time, and left a voicemail asking what my " intention '' was for the account. This was really inappropriate given what I had communicated, and led me to feel that I would get nowhere directly through Schwab. Schwab presented me with a legal offer that was fulfilled from my end of {$200.00} for {$2500.00} in direct deposits. After completing the terms of the offer, Schwab then stated that they made a mistake in telling me I was eligible, despite the fact that I had already completed the actions, and refused to honor the offer. Instead of honoring the offer, they then had a salesperson call to find out my " intentions '' of sales, rather than address the issue directly. My original intention was to make Schwab my primary bank and roll over an old XXXX ( XXXX ) because of this promotion, but after the way this has been handled I am deeply upset at how they do business, and would like to have the CFPB enforce the agreement that was presented to me
04/18/2023 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • PA
  • 171XX
Web Servicemember
I have been trying to have my funds distributed from Charles Schwab for the past XXXX weeks. ( It states on they're site to call if it is a time sensitive matter, so I did. ) Below is a summary... After I sent my paperwork in the first time, they said 3 to 5 business days for distribution. I get a status update on XX/XX/XXXX, telling me they're missing paperwork. I call, they tell me I am missing 3 pages - I was actually missing 1 of the 3 pages, the other page was for an IRA which did not apply. ( Regardless, I still resent the missing page, even though I can see that I already sent the page in my message center in their portal. I also provided that message ID to the rep. ) I sent the what they requested that day on XX/XX/XXXX. The rep told me everything looked good, and the distribution would be transferred and I can expect funds soon, processing time 3 to 5 days. The days passed and I never got the funds. I call XX/XX/XXXX. They're still processing my request. Give it until the end of the week. No funds received. I call again, and I am told again I am missing paperwork. I resend the same pages, as requested. I am told it takes 4 hours for them to see the pages, ( but the prior time I resent pages, the rep confirmed they were received while on the phone. ) Each time I am on the phone I tell them I need part of the funds rolled over to another account with my current employer, and it needs to be via check and received by XX/XX/XXXX - AT THE VERY LATEST. ( I have 30 days from XX/XX/XXXX to rollover some of my funds from this savings account ). Mail time is 7 to 10 days. IF they send a check today on XX/XX/XXXX I can be rest assured that it will be received in time... .but that's probably not going to happen, hence the reason for my complaint. Each time they tell me they're marking my case as urgent .... I call XX/XX/XXXX. The request is either waiting to be processed or it is being processed, is what I am told. I call XX/XX/XXXX. No updates on the account. A manager says he is going to watch my account. I call today, I am told it is either waiting to be processed or is being processed. They don't know why it's not processed and they'll add another note.
10/25/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • DC
  • 200XX
Web
Interaction with Charles Shwab bank request to get a new debit card. I understand protecting my account and not disclosing to many details without verification but they have gone to an extreme - to the point where I do n't feel comfortable disclosing all those details over the phone or banking with them. When the owner of the account feels uncomfortable you have crossed the line. It 's my money in the account you should make me feel comfortable with you holding so many details about my life -- not the opposite. I answered questions as to how much money was in the account gave an approximate b/c that 's how the question was asked not exact amount in the account. I answered the account number # question. I was asked to disclose my last transactions. I answered mentioned they were all to pay credit cards - when probe I told them the XXXX credit companies that received payment. When probed again i said the amount for those transactions. Apparently this was not enough information and the individual wanted to know my login id. I asked him to ask me a different type of question. He said because I refused this question and the date of my birth question I had to go and perform my transaction in person. I am not asking for a transaction to withdraw funds or to change personal info on the account. I just wanted to request a new debit card. This person did n't care they only cared about getting more personal details about me instead of helping me out and refused to ask me a different question. He also asked me what was my mothers maiden name. I will be closing my account with them because honestly there is such a thing as common sense - I understand compliance but if bank institutions are just operating in a check the box mentality instead of using their brain -- -she just wants a debit card - if you want one we 'll send it to you to the address you have on file can you verify that address - great thanks have a nice day. that 's how that transaction should have gone. If I gave the incorrect address by all means put a red alert - ask me all the questions you want. Now I need to go and find a new bank and 401 K provider. A company that treats me as an individual.
10/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NV
  • 89139
Web
I bank with Schwab so I rely on brick and mortar banks to withdraw cash. On XX/XX/2023 around XXXX, I withdrew money from the XXXX XXXX drive-through ATM located at XXXX XXXX XXXX XXXX, XXXX XXXX, NV XXXX. I selected {$250.00} to withdraw but only received {$200.00} with no receipt. I drove my car around to the front and parked. I first opened my Schwab account to confirm the amount withdrawn. It said {$250.00} ( the {$250.00} + {$3.00} ATM fee ). Then I went inside to report what happened to a human. I waited in line for XXXX minutes, then spoke to a teller and his colleague who asked me a few questions then provided me a business card. I was told ATMs are handled by a third party, so there is nothing anybody in the bank could do to help, and that I need to report it to that number. At XXXX, I went to my car and called the number on the card. I was told that I need to dispute this with my own bank as they couldn't do anything to help me since I'm not a XXXX XXXX customer. At XXXX, I called Schwab and opened a dispute claim. On Wednesday, XX/XX/XXXX, I was notified that the investigation was completed and denied. XXXX XXXX provided a paper copy of their records that the correct amount was distributed. I called Schwab at XXXX to follow-up, asking if they are able to ask for video evidence, as that would prove the full amount was not dispensed. I was told I need to talk to XXXX XXXX as Schwab will not re-open the case without additional evidence. I called XXXX XXXX at XXXX. I was told again and again that they can not help me unless I am either ( a ) a XXXX XXXX customer; or ( b ) the bank. I was told I need to talk to my own bank for any further action. I called Schwab again at XXXX and explained that XXXX XXXX is not willing to work with me since I'm not a customer, but would work with the bank. I asked if they are able to ask XXXX XXXX for the video, as I have the exact date, time, and location of the ATM withdrawal. The Schwab agent told me again that the case will not re-open without additional evidence from myself. I filed a CFPB complaint against XXXX XXXX on XX/XX/XXXX, and again on XX/XX/XXXX due to their failure in addressing my ask.
08/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92114
Web
Re : Charles Schwab Banking Checking Accounts ( ALL LOCKED ) : # XXXX : XXXX Current Balance= {$2400.00} Opened on XX/XX/2022 # XXXX : XXXX Current Balance= {$1100.00} Opened on XX/XX/2022 # XXXX : XXXX Current Balance= {$0.00} Opened on XX/XX/2022 Charles Schwab Banking has locked all three of my checking accounts for almost two months now. I have funds in my first two checking accounts and I had full access until the lockout happened shortly after XX/XX/2022, which is the date I had opened my third checking account. Schwab banking required knowledge that I, the customer, had purposely opened all three checking account. I had professed yes to a Schwab banking phone representative who then sent an email request to their fraud department to unlock my accounts. The call was logged on XX/XX/2022. This type of request for resolution happened many more times with my logged phone calls on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I'd also walked into a Schwab branch in XXXX XXXX California before and on XX/XX/XXXX and XX/XX/XXXX, where I had provided copies of my California driver 's license and my USA passport. Their in-branch representatives forwarded those copies to their fraud department, requesting for my accounts to be unlocked. I was told by all Schwab representatives that the fraud department can only be contacted by email or mail and there is no other method to contact them by phone, not even by them. I find that very suspicious. I also find suspicious that I have not once been contacted by Schwab banking by phone, by email, nor by letter to notify me of their action of locking my funds in my bank checking accounts that are FDIC protected. It is unacceptable that Charles Schwab Banking has prevented access to my checking account funds for more than eight weeks now. We are USA and not XXXX. And so I formally request a case to be opened to investigate Charles Schwab Banking 's failure to provide their fiduciary obligations to me, their customer, as required by their FDIC certification. Please contact me any time via phone or email if you need further information. Thank you for your help.
03/12/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 91755
Web
: hello, my dear, I in XX/XX/XXXX, opened the schwab bank checking account and online investment account, want to learn about investing in stocks, and then I saved {$1000.00} and when XX/XX/XXXX XX/XX/XXXX saved {$4900.00} XXXX, study the investment, XX/XX/XXXX saved {$9500.00} check, because my friend didn't use the account for a long time, the bank to be on the safe side, automatic lock my friend 's bank, cause my deposit be refunded, after inquiries and the interpretation of the bank and and friends, and friends give me to write a check for {$9700.00}, I deposited it in my bank on XX/XX/XXXX. The extra {$200.00} is compensation for my loss and time! Then in XX/XX/XXXX finally can use the money, schwab has locked my checking account to the bank to make a phone call to ask, the bank customer service said my {$9700.00} cheque was returned again, my account has been closed, I feel very magical, again ask my friends, my friend said that the money has been paid, is not returned, and showed me the deductions record! Suddenly I was angry, what bank is this situation, money was already enter an item in an account, why and I said was returned, and closed my account, I took my angry mood once again make a phone call to ask, ask this check deposit and my account balance, then customer service said available balance is {$9500.00}, before I ask why the bank customer service said I deposit be refunded? Can you tell me why? And can I use the money now? Bank customer service asked why to write a check to you, because English is not good, I asked for online XXXX translation, I can express my problem, but the bank customer service not only did not call online XXXX translation, also said I can not use the account, I asked why? The bank 's customer service officer said, because they're waiting for this check to come back, then I'll owe the bank over {$100.00}, and then they'll close my account! Now I'm just waiting for this check to come back! I suddenly angry very big, this bank exactly what logic, this is what service attitude, such service, I also have never met! Really helpless!
08/18/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • NM
  • XXXXX
Web Older American
I obtained a XXXX mortgage from Charles Schwab Bank in XX/XX/XXXX. The mortgage is a conventional adjustable note which called for " interest only '' payments for the first 5 years with the remainder of the note then amortized over the remaining term with adjustable interest periodically calculated. The note contains a paragraph that ( see attachment 8 ) says the note is " assumable '' subject to a new buyer qualifying for the note assumption. In XXXX XXXX I received a " Loan Modification '' from XXXX XXXX which had assumed the servicing of the note sometime after I closed with Schwab Bank. The loan modification agreement lowered the interest rate to .10 % ( XXXX basis points ) for a 4 year period to XXXX, XXXX. The loan modification contained a paragraph stating " All terms and provisions in the Loan Agreement providing for or relating to any change or adjustment in the rate of interest or in the payment amounts remain in full force and effect except as modified herein -- --. Whenever the monthly payment amount changes, Lender will notify Borrower of the new payment amount prior to the date of it first becomes due. " There is no place in the Loan Modification Agreement that addresses, or changes, or counteracts the original wording about the assumability of the mortgage by a potential new buyer. I have received an offer from a potential buyer to assume the mortgage rate of .10 % for the remaining 2 years of the Loan Modification subject to his qualifying for the note. Schwab Bank AND XXXX XXXX refuse to allow the note to be assumed in accordance with the Loan Modification which I executed in good faith. Each refuses to put in writing citing the basis for their seemingly arbitrary decision saying only " It was not our intent to allow the XXXX XXXX rate to be assumed by anyone '' although each does confirm that the original note is, in fact, an assumable loan. It does NOT appear that Schwab Bank had any involvement with the Loan Modification paperwork since the Agreement was prepared by a law firm on behalf of their client, XXXX XXXX, XXXX.
12/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • IN
  • 46234
Web
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, DC XXXX Subject : Complaint Against Unjustified Closure of My Account Dear Sir/Madam, I am writing to file a formal complaint against Charles Schwab Bank concerning the sudden and unjustified closure of my account. On XX/XX/2023, I received a letter from the aforementioned company stating that my account has been closed. The reason given was related to my credit score from XXXX, which they claimed as the basis for their decision. However, I find this explanation to be unsatisfactory and potentially discriminatory for the following reasons : 1. My XXXX score is close to XXXX, with no negative marks. This score is considered good and should not be a factor for closing an account without any other underlying issue. 2. I did not give permission to Charles Schwab Bank to review my credit. This is a breach of my privacy, and I am unsure how they accessed this information without my consent. 3. I was given no prior notice or reason to suspect that my account would be closed. This sudden action has caused significant inconvenience and disruption to my financial planning and transactions. I believe that this action by Charles Schwab Bank is a discriminatory act against me. I have upheld my part of the agreement and maintained my account in good standing, and I see no justifiable reason for the closure of my account. I kindly request your assistance in investigating this matter. I would like to understand why Charles Schwab Bank accessed my credit information without my permission and why my account was closed without any valid reason or prior notice. Also have them a credit application which is turnt into a security that they make money off of so how does my credit have to do with anything I believe that the closure of my account is not only an unfair practice but also a violation of my rights as a consumer. I trust that you will take my complaint seriously and facilitate a fair resolution. Thank you for your time and consideration. Sincerely, XXXX XXXX
10/23/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • GA
  • 30040
Web
I received a Fraud alert notification from XXXX from Charles Schwab went off on my phone about a possible fraud notice on XX/XX/2023. I was then contacted by the Charles Schwab Support Team at XXXX XXXX. The gentleman assisting me locked my account and stated that my account will be taken care and any posted transactions or fees for transactions will be removed of and asked me if I would open a claim to the fraud team. I allowed him to open an investigation with the team and he told me that I would expect a call back some time in XXXX - XXXX hours which would be some time Saturday at XXXX. My conversation with him lasted XXXX hour XXXX minute and XXXX seconds. Saturday came around and nobody called me. The time is XXXX when I decided to call back the number. I spoke with a gentleman who helped me get back into my account and then transferred me because he had no idea how to assist me with my money. I was transferred to a lady who informed me that the fraud team did not work on weekends and to expect a call some time Monday. I asked if there was a way to reach out to the fraud team so seek a resolution to the withdrawn money from my IRA, Savings, and Checking account. I was told there is no way to contact the fraud department other than by email and that she would put in a request for me. My call lasted XXXX minutes and XXXX seconds with them. It is now Monday and nobody called. The time is XXXX and I called the customer service hotline at ( XXXX ) XXXX and spoke with a man who had no idea how to help me. He double-checked with me that my account was secure and said there was nothing else he could do for me. I currently can not get into contact with anyone who has the knowledge or understanding on how to resolve my situation other than " Wait for us to call you. '' I spoke with him for XXXX minutes and XXXX seconds. I already have access to my account now but nobody has any idea of the money that was withdrawn via fraud and has no true answer that I'm receiving help or that I've even been helped at all in regards to my funds.
05/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 94601
Web
In XXXX of XXXX, my book-bag, phone and other personal items including my Schwab Bank debit card were stolen while I was traveling out of the country. Upon my return I learned of the theft and that my Schwab Bank account was accessed and {$70000.00} were stolen via unauthorized ATM access - I promptly notified Schwab of the theft less than 2 business days after the last ATM transaction was made. Soon after, I was put in contact with Schwab 's representative for my case, XXXX XXXX and I provided him with evidence that I was out of the country during the ATM theft, and a copy of the police report I filed as to those facts. Unfortunately I succumbed to COVID in summer of XXXX and was unable to follow up on the case after Schwab unceremoniously notified me via letter that they rejected my case. This year, XXXX, I was able to revisit the case and get in contact with XXXX XXXX and his XXXX, XXXX XXXX to request my case be reconsidered. I proceeded to relay the facts of the case to XXXX and asked her for evidence to support their rejection of my case. XXXX proceeded to cite IP address data Schwab collected that allegedly indicates my stolen phone was in the area in which the ATM withdrawals occurred. I clarified as per my original communications with XXXX that my phone was stolen along with other personal items while I was in XXXX and that I in fact did not authorize any ATM withdrawals from my account. Additionally, I asked XXXX if Schwab had reviewed the ATM footage which would have clearly showed I was not the person making the withdrawals- this is something XXXX had communicated they would investigate in XXXX - XXXX refused to respond to this question. Given the above, I asked XXXX for additional clarification as to how their decision complies with Regulation E, specifically 12 CFR Part 1005.5 ( b ) .4 guidelines around account access and consumer liability. XXXX 's response was that they are not required to share additional details of their investigation and that the matter was closed.
08/22/2016 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • AL
  • 365XX
Web
I began corresponding with Charles Schwab two weeks ago about accessing a little over {$4400.00} that has long been sitting dormant in a Charles Schwab account my grandmother opened for me several years ago. I was told I needed to fax XXXX signed documents to Charles Schwab in order to lift the restrictions on the account. I sent the forms, but Charles Schwab could not locate them when I later called. At some point after our first few days of correspondence, however, I was able to access the online account, but my assets were frozen and I could not transfer them. I called back and was told that one of the forms ( the XXXX XXXX had been located, but could not be processed until the other form ( Schwab Custodial Beneficiary Conversion Application ) came through. I was also told I could submit that form through the message center. After submitting that form, I was told I also needed to submit another XXXX because the original XXXX was not dated. After submitting both a revised and dated XXXX and another Custodial Beneficiary Conversion Application, I was told I needed to resubmit the forms because they were signed using an electronic signature, which is apparently insufficient for Schwab. I was not told this until after I had submitted the form. I am leaving out several details I do not remember - this process has gone on for two weeks and taken a considerable amount of my spare time. I have not documented my phone calls because, with each call, I have hoped that this situation would be resolved only to be later disappointed. Each delay has represented at least an additional day of waiting to see if my situation could be resolved. At one point, XXXX representatives were telling me it took 24-hours for them to see if the forms had come through, at another point, they gave me contact information for the XXXX operations center which apparently knows immediately whether or not forms have come through. This whole process has been very frustrating and taken up a considerable amount of my time.
01/05/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • FL
  • 33040
Web Servicemember
Unresolved Issues with Bank card and Accounts - XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXX/XX/XXXX XXXXXXXX XXXX To : XXXX XXXX XXXX : XXXX XXXX XXXX Dear XXXX XXXX Resolution Manager | Client Advocacy Team As of today, XX/XX/XXXX, my account is still frozen and forced me to drain my checking account -illegally by using it as leverage to cover my broker account. I'm puzzled by your incorrect letter on XX/XX/XXXX and XXXX XXXX and wild explanations!! Why would I ( a reasonable person standard ) close my own credit card on vacation in XXXX?? You have several letters documenting the facts. The fact remains it was your Rep who used bullying and coercive techniques to freeze 3 accounts. We believe, this action is breaking a series of banking and SEC regulations. It is my understanding Schwab policies are trumped by federal and state laws. I lost way too much money in the XXXX unprovoked account freezes and improper mathematics to simply have the matter buried by inaccurate nonsense!! I have filed a FINRA complaint with XXXX XXXX in. Washington DC and expect Schwab to produce the recordings of bullying reps forcing me to close my banking account and data I requested for mediation and or court. I think the federal government needs to see how small investor, and XXXX US citizen, is treated by your firm. I know Schwab and other broker-dealers are afforded guard rails given by SEC but XXXX we believe your actions have strayed outside the lawful industry standards. I teach finance at the University level for 25 years. I discuss the law as written. I have 2 other brokers and checking accounts. I do not have any of these problems. Why?? I request a credit of {$32000.00} in cashier 's check plus the proceeds from my frozen accounts. All my best, XXXX XXXX I request a credit of {$32000.00} in cashier 's check plus the proceeds from my frozen accounts and damages caused by your improper handling of my account. All my best, XXXX XXXX XXXX XXXX : XXXX XXXX XXXX, Lawyer
05/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 774XX
Web
Hi. I am going to copy and paste the necessary information along with a summary of my situation. In XXXX, my card was used for multiple fraudulent transactions online. Some of them were connected to XXXX and my card. I live in a different country than the United States. Soon after the charges posted my Charles Schwab account and I noticed, I immediately called the bank to tell them about the fraud. Of the 8 charges that were fraudulent that I notified them about, they only created a case for two of them, and instead of being marked as fraudulent charges, the cases were marked as basic payment disputes. I was told that it could take 45 days to investigate. After over two months with no notice, I contacted Schwab and was told that they closed my cases because I did not provide more information for their inquiry. I was never contacted by Schwab, and I therefore could never provide more information to them. This is also when I learned that they only filed 2 cases for charge disputes. I am not just disputing these charges ; these charges are fraud. I did not benefit from these transactions. Someone used my card on the internet without my consent, and bought items and services that I did not utilize. All of these services and items were US based. To repeat, I do not live in the United States currently or when these charges were made. I have contacted Schwab at least 4 other times to correct this issue. I have stopped calling them because I live in a different country, and I want proof in writing of my correspondence with them. They are not understanding or responding to my fraud case and it has almost been 6 months exactly since I have contacted them. The charges are : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
07/06/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Confusing or missing disclosures
  • TX
  • 77304
Web
On XX/XX/XXXX, I was approved on line for opening a checking account and brokerage account by Charles Schwab Bank. I setup a password and user ID and was able to log on to the account and select funding options. I decided to use direct deposit to fund my account. I also used online chat to verify the account was open and could be funded by direct deposit. No where was I provided any INFORMATION about the account not being fully approved. On XX/XX/XXXX, I reached out to my employer and setup direct deposit. My first deposit to fund my newly opened checking account was going to be on XX/XX/XXXX. Today I logged on to Charles Schwab to confirm if my direct deposit was received. When attempting to log on to the account, I was unsuccessful and received a message stating " this account is now closed ''. This message validates the account was approved and opened. I did not receive any information by email or paper mail informing me the account was closed. I called their customer service and was informed the account was not approved based on information obtained from my XXXX Credit Report. This is something they should have known at the time of approving and opening the account one week prior. My direct deposit will now be returned to my employer and a paper check will be mailed to me. It may take up to 10 days. Not only is this the primary inconvenience, I also closed my other checking account the day after opening the Charles Schwab checking account. There must be some form of legal action I can take against this pathetic bank/brokerage company. No big deal if I 'm not the client Charles Schwab is looking for, just let me know at the time I apply. Do not open my account and change your decision a week later leaving me with no money and a returned direct deposit. This is going to be difficult to explain to my employer about the direct deposit being returned.
07/10/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MN
  • 55407
Web Older American
On XX/XX/2022 I attempted to access my account online to check my balance. There was a message telling me that the bank needed to verify my identity and to call XXXX. I called and the man asked me several questions that would verify my identity. After about XXXX minutes of questions, he informed me that he would forward a report to the verification department and that it would take 3-5 business days to resolve. In the meantime, I then could see that I had no access to my account. I attempted to go to an atm machine, but after 3 attempts in three different bank ATM machines, I had no access. I returned home and called the above mentioned number, and this time spoke to a woman. I told her that this was not acceptable. I was upset, but at no time did I use any vile language, nor did I use language that was threatening. I told her that I was traveling in XXXX and that I needed access to money immediately. She suggested that I go to a branch of my bank to identify myself. I told her that I am traveling and that there is no branch of the bank here. I once again, in firm but not violent terms, told her that I could not go XXXX days without access to my money. I asked her what else she needed to identify myself. I waited for an answer, but I discovered that she had hung up on me! So I called back the above mentioned number, and now complained to a third person about the original problem, but also now that an agent had hung up on me. I want to know : 1. Is it legal for them to put a hold on my account, while they " resolve '' a problem, when I had answered all questions regarding my identity. 2. What else could they, behind the scenes, be investigating? The very nature of their questions should indicate to them that only the person on the account could possibly answer them. 3. What actions may I take against the bank so that this does not happen?
08/23/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 94565
Web
I made a payment of {$450.00} to a seller for website updates via the XXXX XXXX. Once I made the payment, the seller did not respond to my texts ( Please find the attachments provided ). The seller did not provide the services that he promised. I contacted the XXXX XXXX about this issue. They requested to file a chargeback from my card issuer. I contacted Charles Schwab on XX/XX/XXXX with this issue and they helped me raise a dispute. I was sent an email on XX/XX/XXXX saying that the dispute was denied. The notice mentioned, " We have no recourse with the merchant based upon the nature of your dispute. This is an authorized XXXX XXXX transaction ''. I contacted the Schwab Bank customer service and spoke to a supervisor. The customer service supervisor mentioned the case was closed as a fraud dispute ( whereas this was not a case of fraud but a case of services not received ). I was told she is resubmitting the case for re-investigation as it was previously closed as a case of fraud. I was sent an email today ( XX/XX/XXXX ) with the same PDF again mentioning that the dispute was denied ( no changes except the date on the PDF ). I am surprised a bank is not willing to support a customer when there is material evidence that the customer was cheated. I was expecting the bank to support the customer and file a chargeback with the vendor. As mentioned on the XXXX website, the card issuer can file a chargeback if services were not received but the denial notice says " We have no recourse with the merchant ''. I am surprised that a bank is not willing to help customers who are cheated and protect their rights. If it is any other well-known bank, they would have stood with the customer to resolve the issue but Charles Schwab bank is not willing to help the customer even though the customer provided supportive evidence.
04/06/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • TX
  • 78705
Web
On XX/XX/2023, somebody got into my checking account, transferred {$5000.00} to my joint tenant brokerage account, and then proceeded to successfully wire {$3500.00} to what I assume was their own bank account. They attempted to wire more money out, but luckily my bank ( Charles Schwab ) blocked these wires from going through. Charles Schwab immediately contacted me in order to get me a new debit card, submit a police report, and fill me in on what was to happen moving forward. They stated that their fraud department would begin an investigation into what happened. They stated that the investigation could take up to 90 days to be completed. Well, as of today, it has been 90 days. I have yet to be updated on anything related to the investigation. Since XX/XX/2023, I have contacted Charles Schwab in relation to this investigation on XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, and XX/XX/2023. These were all calls, but I also contacted them on other dates over online chat on the bank 's website ( of which I have no records of ). In all of these instances, the representative would tell me that they'd contact the fraud department and ask for an update. Each time, I also asked about the likelihood of me being able to receive my money back that was stolen. They would state that I SHOULD get my money back, but that they couldn't GUARANTEE it since it was not their expertise. During these past 90 days, I never received a call or email back from the representatives or fraud department. What should I do? I don't see how I could possibly be in the wrong here. Should I take this to court? I do not know. I am just a college student at the XXXX XXXX XXXX XXXX XXXX. This money that was stolen is part of my scholarship/grant/student-loan money. I utilize this for paying for my way through school... I really need help.
10/15/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NY
  • 134XX
Web
About XX/XX/2020, I opened a Charles Schwab Checking account using user name " XXXX ''. After a day, Charles Schwab closed my account. When I inquired about the reason, Schwab advised that they closed the account due to negative information contained in a XXXX credit report allegedly obtained using my personal information, including my social security number. Schwab also advised me, via phone conversation, that my XXXX credit score was XXXX. I contacted XXXX and obtained my credit report on XX/XX/2020 and again on XX/XX/2020. During a conversation with a XXXX supervisor on XX/XX/2020, the supervisor advised that no negative information was contained in the XXXX report and he advised me that my score was XXXX. This score corresponds to the score I received on XX/XX/2020 from XXXX. Schwab advised me to reapply XXXX user name " XXXX '' ) in which I did. Schwab then on XX/XX/2020 closed this second account. I called schwab and explained to them that I had credit reports and a score from XXXX that contradicts what they claim XXXX reported to them. I asked them to investigate and they refused stating that they were basing the decision on the report. When I advised them that their information is not what XXXX has listed on my personal file they said they will not disclose any information to me other than the fact that they closed my account due to the XXXX negative report. Schwab will not assist me further or investigate my claim that they are receiving erroneous information about me. I even offered to send them my report that XXXX sent to me. I told them that my credit scores for the three major credit bureaus were all over XXXX and told them an error was made in the decision to close my Schwab accounts. They send I could reapply, but since I was denied twice, they doubted I would be approved.
05/18/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92677
Web
Approximately XXXX months ago ( ~ beginning of XX/XX/2022 ) I have opened an online bank account with Schwab, mainly because they advertise no ATM fees in many countries- and I was planning a trip to XXXX. I have transferred soon after ~ XXXX XXXX from my XXXX account, and then used the bank card for one purchase in the US - no problem. On XXXX XX/XX/XXXX I have used my card in XXXX, to get local currency. I have withdrawn 3 times XXXX, XXXX and XXXX euros. Later I have checked my account online, and the transactions were there, everything was ok. However, next time when trying to use my bank card I was unable, then tried to access my account online and could not, there was a message to call a Schwab number. I did that and all I could find out is that some special team at Schwab is investigating my account for suspicious activity. This went on for almost a month, the entire duration of my trip- me calling the bank and getting no resolution. I was left in a foreign country without access to my own money, for an entire month, never got any clarification on what the problem is, even after calling 5 times - I was never called or emailed back, never told anything about who can help, what should I do. As of now XX/XX/XXXX there is ~ {$11000.00} in my account that I can not access for almost a month and was not given any clear explanation or timeline when to expect a resolution. The only information the persons answering could tell me was that the " special team '' believe that it wasn't I who opened the account. Well, it was me, if they would call me, I could tell them, but they did not- for a month already. Very disrespectful way to treat customers, no regards to what situation they put me in a foreign country without access to my money, for a suspicion... what happened to innocent till proven guilty?
09/22/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 92679
Web
I called XXXX XXXX Bank approximately 2 weeks ago ( the week of XX/XX/XXXX ) to request a new debit card because my card had expired in XXXX and I had yet to received a new one. The representative said he would send out a new card and did not mention any issues with my account. A few days later, I logged in online and linked the Schwab account with another on my bank accounts and we through the process of the trial deposit verifications. This week I got the debit card in the mail and when I tried to call to activate it, I was told that my account was closed by Schwab, without notice, because I had no activity in 6 months. I explained that I only use this card when I travel abroad and that I had just called in two weeks ago and logged into my account, so there was activity. I also said that I needed this to be resolved ASAP as I was going abroad in a week and needed access to my account before then. After speaking to another representative who said she would look into it, call me back, and then never did. I reached out again and spoke to a supervisor, XXXX, who said he would look into it an call me back. XXXX called back and left a message saying that it is in their terms of service that they can cancel anyone 's account without notice and, even though the rep I spoke to two weeks ago said everything was fine, if I wanted a new account I would have to go through the application process again ( and have another inquiry on my credit report ) for an account that should have never been closed in the first place. I find it hard to believe that a bank can close a person 's account without any notice, especially when I was just on the phone with them 2 weeks before and everything was fine. I would like this to be resolved by my account being re-opened without an additional inquiry on my credit report.
07/16/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89101
Web
My issue is with Charles Schwab bank back in XXXX ( 3 months now ) I opened a checking account with Charles Schwab bank and it was fine I funded it used it a little bit made a few deposits without a problem so then I deposit some my work checks totaling almost {$8000.00} {$7900.00} roughly and still no issues the firs {$800.00} is made available to me then all of a sudden the account is locked without anything changing or without warning whatsoever and when I called about it they told me they had to run my credit in order to verify my identity because I locked my credit profile ( which I always keep it locked unless Im applying for credit which I was not in this case ) so I unlock it like they requested and its still not good enough for them they dont release the hold on my account ok so they tell me I can fax over some documents ( my drivers license and my social security card ) which I do still not good enough now they tell me I have to go to the branch which I explained is not possible with my work schedule and their hours of operation which is the whole reason I opened this account an online only account and after multiple phone calls and conversations with different representatives Ive gotten nowhere and I cant understand this for the life of me Ive done everything asked of me and theyre still to this day holding my money almost {$8000.00} dollars and refused to even close the account and give me a check for the money in my account which Ive requested and they wont do it or release my money in any kind of way which I feel like is ridiculous Ive tried everything I can think of and gotten nowhere so basically I just want my money back theyre holding it hostage and I dont understand why or how this is even legal to do to someone
09/23/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • DC
  • 200XX
Web
I opened a Charles Schwab checking account. Charles Schwab requires you to open an individual brokerage account alongside the checking account. I opted out of overdraft protection and margin ( i.e., there was no loan application ). I completed the application process and discovered the next day that Charles Schwab had made a hard credit inquiry on my credit history. Firstly, I can not find where in the application I consented to a hard credit inquiry. I called Charles Schwab and none of their reps can point me to where in the application process the account-holder consents to a credit pull. If it 's in the application, it 's hidden somewhere to be intentionally deceptive to the account-holder. Secondly, I asked Charles Schwab why they pulled my credit. I received conflicting information. One rep told me that it is SEC regulation for all brokerage accounts. This is not true. A second told me that it 's Charles Schwab policy to avoid doing business with consumers with many bounced checks. This does not require a hard credit inquiry to determine. Either way, nowhere in the application process is the account-holder specifically asked to consent to this credit pull. The reasons that this is a major concern is because : ( 1 ) it raises significant privacy concerns when a company deceptively pulls significant credit history on its clients for unknown purposes ( marketing? ), ( 2 ) it is unethical and deceptive to pull clients ' credit history without clearly and directly asking for their consent, and ( 3 ) clients concurrently applying for a mortgage or any type of loan can have their mortgage/loan delayed or disapproved because of Charles Schwab 's deceptive practice of carrying out a hard credit inquiry. Thank you.
03/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MD
  • 21043
Web
On XX/XX/XXXX, I attempted to make an ATM withdrawal from a XXXX XXXX ATM in Terminal 2 of the XXXX XXXX, XXXX XXXX XXXX. After inserting my Charles Schwab Debit Card into the ATM, I entered my PIN and then entered the amount {$11000.00} Mexican Pesos to be withdrawn. After this screen, the ATM indicated the exchange rate and ATM fee that I would incur and I was asked whether I agreed to this amount. At that moment I declined the transaction as I did not agree to the exchange rate being provided. The ATM cancelled the transaction and it returned my card to me. Upon returning from my trip in the first few days of XX/XX/XXXX I realized that this transaction had not been cancelled and my account had been debited {$570.00} USD as if the ATM withdrawal had been completed. I called Charles Schwab at that moment and they opened an investigation and provided me with a temporary credit which the investigation was carried out. On XX/XX/XXXX I received a letter informing me that XXXX had concluded their investigation and came to the conclusion that this withdrawal was made at their ATM. Due to these findings, Charles Schwab reversed the temporary credit I had been given. I then called Charles Schwab to dispute these findings as I did not make this withdrawal and wished that they take additional actions to dispute this claim. Charles Schwab indicated that they had done what they can and that my request to ask for video footage from the ATM can not be honored as VISA does not allow this type of request. I then contacted XXXX to request this video and was told that they can only authorize this type of request to my bank. I relayed this message to Charles Schwab and was once again told there was nothing more they can do.
08/27/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 95688
Web Servicemember
On XX/XX/2019, I used the ATM at a XXXX XXXX in XXXX XXXX, XXXX, because I thought it was an XXXX XXXX. After filing a complaint with the XXXX, I learned that XXXX in the USA is a subsidiary of a foreign owned holding group with the exact same name for marketing purposes. I entered my card in the ATM machine, selected English, and attempted to withdraw money. After I selected the amount of money I wanted to withdraw, the ATM machine displayed a screen offering to exchange my US currency for XXXX Pesos at a rate that was clearly below the current exchange rate. I pressed the button to indicate that I declined to accept the transaction. The ATM then dispensed my card to me, I retrieved my card and walked away from the machine and withdrew money from a different ATM machine at a different bank that did not try to charge me a false exchange rate. The next day I noticed my account was debited {$310.00} by XXXX for that ATM transaction and I contacted my bank, Charles Schwab, to open a dispute. On XX/XX/2019, I learned that XXXX XXXX with Charles Schwab had investigated my dispute and XXXX had reported that the ATM was operating properly and there was no discrepancy that day. I reopened a new complaint explaining that even if that is the ATM is programmed to offer a below market exchange rate, dispense the customer 's ATM card, and thereafter dispense cash from the ATM, that is misleading and fraudulent and that I should not be responsible for an ATM machine dispensing money after I declined the transaction and my card was returned to me. I requested Charles Schwab request the video from that ATM and the logic that the ATM uses prior to offering a below market exchange rate and then dispensing money.
10/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 947XX
Web
I have had reoccurring problems with my bank, Charles Schwab, refusing to grant me access to my funds in what amounts to a pattern and practice of withholding funds. This pattern has been ongoing for over a year, and I have attempted to resolve it with the bank many times to no avail. For example, in XX/XX/2022, I was in California and tried to put a rental car on my debit card ; Schwab declined my card, and when I called the bank, the representative put me on hold for nearly an hour even though I told her the card was in my possession and I was a valid card holder. Similarly, on XX/XX/2022, I was in XXXX XXXX XXXX, and I tried to place an XXXX on my debit card. Schwab declined the transaction, and when I called to tell them it was valid, they claimed another name was associated with my account, even though I had been validated through the online system, and they confirmed my account security code. Most recently, on XX/XX/2022, Schwab sent me a text telling me that my account had " fraudulent activity '' ; I called the number online, and validated the transaction with a person from the brokerage side, who then emailed me a number for the bank ( on the bank website ) that was broken ( despite me previously having told Schwab the number was broken and that this violated consumer protection laws. Later that day, even after validating the transaction through Schwab 's automated system, my purchase for a pair of glasses was denied. Later, a Schwab customer service representative told me that there was a fraud alert on my card, even though I had resolved it. There are many more incidents like this that I could relate. For CFPB 's information, I am a lawyer, and I take concerns like this very seriously.
06/12/2017 Yes
  • Vehicle loan or lease
  • Loan
  • Incorrect information on your report
  • Account status incorrect
  • NC
  • 27455
Web
I used Charles Schwab 's Bill Pay to make payments on a XXXX XXXX loan that I had paid current since XXXX . In XXXX XXXX I set up the account to autopay the loan through the loan 's final payment in XXXX . Instead of doing what it was supposed to do, the system overrode the date I put in and set XXXX XXXX as the final payment date. In XXXX XXXX , XXXX XXXX sent a letter threatening collections, and that was when I first became aware that Bill Pay had failed. I paid the loan payments current, and then had the Schwab rep get on the phone with the XXXX rep. The Schwab rep said that the error was likely a Schwab system error, but refused to send a letter or email to XXXX because of legal liability issues. Apparently this is an issue they are aware of and are trying to limit liability with very little thought as to how it harms customers. Schwab now refuses to admit its error and instead is telling me that I put in the wrong date. They did not review their system or provide any evidence to counter my witness testimony. My husband 's credit score was negatively impacted, and our interest rate on our new home ( closed in XXXX XXXX ) was adjusted upwards as a result. The additional annual interest charge is over {$2000.00}, and we are requesting that Schwab make us whole on the increased cost. My husband and I gave ample warnings about the effect of Schwab 's erroneous reporting, and were consistently ignored. The contact at Schwab is XXXX XXXX , Managing Director - Banking Operations at Charles Schwab Bank. Her phone number is XXXX . She has refused to discuss my account with my husband even though it is his credit that was affected.
11/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • XXXXX
Web
I initially opened the account, in branch, in XXXX XXXX, approximately in XXXX and had an off and on ongoing relationship with Charles Schwab checking, and brokerage accounts. Recently the account was re-opened, but then closed several days later under my previous login ID XXXX and connected to email XXXX. Now, I re-opened under XXXX and again the account was opened, and accepted, and at the point of funding, yet there seemed to be some challenge in logging in. I called the information line was informed that the contact information was changed ( i.e. the information I registered the account with just days before was not the information on file ). Further, I currently hold multiple similar accounts, and this is not a credit account, but instead a self-financed, non-credit, liquid account, it is absolutely XXXX, and " red-lining '' to prematurely close, after opening, and providing the opportunity to fund, and seemingly retaliatory, and discriminatory, as I submitted a note that I was concerned that my previous login, XXXX was taken, and could potentially be part of identity theft issues ( and other related concerns as I'm suing XXXX XXXX XXXX for similar, and perhaps related concerns ). See Austin v. Tesla, et. al. 3:20-cv-00800 ( currently in 9th Circuit ) analogous to {$160.00} XXXX Dollar lawsuit won for Plaintiff in XXXX XXXX of California XXXX ( Very similar underlying causes of action, stated facts, and proof ), Chopourian v. Catholic Healthcare West , No. 2:09-CV-02972 ( E.D. Cal. Feb. 29, 2012. Also, similar concerns to Austin v. Atlina et al 4:20 cv 06363 ( Civil Rights, Retaliation, Aiding and Abetting ID Theft, Privacy, HIPAA violations, Fraud, Negligence Per Se, etc. ).
11/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90038
Web
XXXX questions : It's a shame that within XXXX month after opening account I have to write to you via CFPB. After opening the account, the same day I called the bank and the operator said after 2-3 days when my account gets fully verified I would be able to make transfers. Few days later I was able to make transfers. I made my first transfer, a very small amount of XXXX dollars. Approx a week or so later I received a letter that stated until the bank could fully verify my account I won't be permitted to acquire any securities and or make any withdrawal or transfers. XXXX ) Then why did the bank permitted me to make the first transfer without fully verifying my account? On XXXX XX/XX/2021, I was provided with misleading information over the phone regarding my account verification activity. This information came from an operator and her manager from your verification team. The manager said my account was only fully verified on XXXX XX/XX/2021. The manager said the bank allowed me to make the previous transfer without fully verifying my identity just so I can acquire securities. But the letter clearly stated I can't acquire any securities until I have my account veritified. XXXX ) So, ( based on what the manager told me on the phone ) is it a common practice for your bank to allow customers to trade securities without verifying an account completely? As a result, I am finding it unsafe to transfer in any money further in to the schwab account. As a result, I have transfered out the XXXX dollars from my schwab account. Let me know your answer to the above XXXX questions. If your answer would be reasonable and justified, I would continue with my XXXX accounts or else not.
10/23/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Confusing or missing disclosures
  • VA
  • 22041
Web
I went online to open a Schwab Bank High Yield Investor Checking Account on Wednesday XX/XX/2018, per the advice from the banker I spoke to over the phone. After entering all of the required information, a Terms & Conditions disclosure screen displays. The screen has several section 4-6, with each section requiring lengthy scrolling and acknowledgments of each section, prior to opening a checking account with Charles Schwab. After I opened the account, I was prompted to set-up my online login information ; afterwards I was in my account Dashboard. Within 5 minutes of doing this, I received two email alerts from XXXX and XXXX stating that a hard pull was just performed on my credit report from Charles Schwab Bank. This, in my opinion, was not a truthful or transparent transaction that occurred with this bank. See attachments of online sign-up process, note the lack of disclaimers at multiple consumer touch points. Immediately, I reached out to the bank through their " Live Chat '' feature to inquire about what had just occurred. The support banker simply stated that on line 17, or section 17, there was a notice that Charles Schwab bank can, will, and plans to use the customer 's credit information how they seem fit, and at will, in order to make proper financial decisions. I believe Charles Schwab Bank should be held to the same standards as other Bank, Credit Card companies, Loan Products/Companies, and even Instant Loan Companies who offer any sort of credit inquiry products. Currently, these financial companies clearly and transparently state the affects its/their products will have on the consumer 's credit BEFORE a transaction is started or completed.
03/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77024
Web
I have been a member of this bank for YEARS. I have been traveling and living the same lifestyle also FOR YEARS. For whatever reason, the service and access to my card has gotten worse and worse, and especailly awful in the last XXXX months. This month alone i have had to call in at least XXXX to get 'fraud alerts ' to be subdued. My payments are constantly blocked. Every person I speak with apologizes and says its a visa thing. Nothing has been done. Nothing about my spending habits or lifestyle has changed. It has been relentless to try and just spend my own money. No one has answers. No one can help. I just have to keep calling over and over to get the fraud alerts to be subdued, and regain access to my card. I spend hundreds of thoudsands of dollars a year on this card and for some reason i get completely shut down when I try and buy food for {$20.00}. It is crippling. I am hoping this route will have some effect on this. I just want to spend my own money. Like I have been for years. XXXX calls this month just to get my card unlocked. No one does anything to make it better. This isn't a visa problem, this is a schwab problem. this is who manages my bank accounts and money. my card is cut off, compromised, needing a new one but wont expedite. I also promise for whatever XXXX answer the bank may have 'a new card ' is NOT the solution. I have had new cards. I have had the same card. I have had the same spending habits. a new card won't fix this. and changing my account to an international one won't either. They are just getting worse and worse with service and i have XXXX answers.
11/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • XXXXX
Web
There was a recent job scam I had been a victim of which involved two checks ( that are fraudulent ) being deposited through the Charles Schwab mobile app. I was given these checks by the scammers pretending to be employees at a real company, so that I could " purchase '' my work equipment for my at-home office for this new job opportunity. Upon depositing via the Charles Schwab mobile deposit app feature, funds became available at the max threshold of the $ XXXX at a time, and over a span of three days, those amounts ( {$9800.00} to be exact ) were used to transfer funds for purposes of " purchasing work equipment '' from the respective " vendors. '' It was only once I realized on XXXX, XX/XX/23, that I had been deceived, I was able to report this information to Charles Schwab regarding the fraudulent activity on my bank account. After opening up those disputes, were the checks ( $ XXXX and $ XXXX ) returned by the bank. If this had not been the case, Charles Schwab bank seems to have no way of knowing/ detecting this otherwise ( that the checks were fake ). And now I am currently sitting at a loss of nearly $ XXXX from that money from fraudulent checks lost in transfers via XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX and others. Please look into these XXXX checks with the respective banks XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and routing + account numbers on the checks themselves - you can find them in the zip file folder attachment below. XXXX dispute cases that have been opened up in my name ( XXXX XXXX ) : XXXX. Schwab Dispute Case # XXXX XXXX. Schwab Dispute Case # XXXX
12/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IA
  • 52240
Web
On XX/XX/2023, I became the target of an elaborate and deceptive phone scam. The scammer, posing as XXXX XXXX XXXX from the XXXX XXXX Police Department, falsely claimed there was a warrant for my arrest due to missed jury duty. They skillfully manipulated the situation, pressuring me into believing that immediate payment of {$1500.00} was the only way to avoid arrest. Trusting the authority of the supposed officer, I transferred the amount via XXXX to a purported XXXX XXXX, XXXX XXXX. Upon realizing the fraud, I took immediate and prudent steps to protect my assets. I promptly contacted XXXX XXXX at XXXX XXXX XXXX, explicitly instructing them to secure my account against any unauthorized transactions. Shockingly, despite their assurances, XXXX XXXX failed in their fundamental duty to safeguard my account, resulting in the unauthorized debit of {$1500.00}. This failure occurred even after I had clearly communicated the risk and urgency of the situation. My attempts to rectify the situation through proper channels, including reporting to the XXXX XXXX Police Department ( XXXX XXXX. XXXX ) and XXXX, were met with a stark and distressing lack of support from XXXX XXXX. Their response was not only inadequate but also negligent, leaving me exposed to financial loss that could have been prevented with basic diligence and prompt action. This incident has not only resulted in a significant financial setback but has also shattered my trust in XXXX XXXX 's ability to protect their customers ' interests and funds. See attached documentation for further details.
12/19/2018 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Didn't receive terms that were advertised
  • CA
  • 954XX
Web
Schwab staff ( XXXX XXXX ) told me I would be able to switch my accounts from my retail bank and my investment firm to Schwab and receive the same banking products at Schwab. I sent a detailed list of the accounts I needed to XXXX XXXX by e-mail and he verified that Schwab could facilitate that. After beginning the laborious process of transferring funds, I was informed that Schwab did not offer business or custodial checking accounts and, instead, brokerage accounts were opened for me by the automatic system, contrary to my wishes. Furthermore, checks were never provided, as promised, although I was told, at the time I requested my accounts to be closed, that they were on the way - some two weeks after initiating this process. Since then, money has been transferred by Schwab staff between my accounts, without my permission, by XXXX XXXX. An additional account has been opened without my permission, possibly by XXXX XXXX. Each Schwab staff member made different promises to me and each failed to deliver on these promises. Though promises were made to remedy these situations, by each of the aforementioned Schwab staffers, this did not occur. XXXX XXXX XXXX did not return phone calls. XXXX XXXX took no actions to help. XXXX XXXX seemed willing to help, but, at every step of the process, cited some reason that he was unable to remedy the situation. I have also reached out through the only avenue I could find contact info - XXXX - to XXXX XXXX, head of Investor Relations, but have not heard back yet ( less than one day has transpired. )
01/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33040
Web Servicemember
Dear CFPB : I'm sorry there seems to be some confusion. CFPB Compliant XXXX is still open. I did not agree to close any or my complaints against your firm. I have ongoing banking and FINRA complaints against Schwab and requested a hearing for almost one year now with NO Court Date. I have provided my counsel 's phone XXXX XXXX XXXX XXXX XXXX XXXX XXXX. You have never actually called and NOW the time is for court. I have received your letter dated XX/XX/2023 from XXXX XXXX XXXX of Schwab bank denying a series of my letters and facts. XXXX XXXX 's exact response in the letter " our records do not substantiate your various allegations '' is contrary to his Schwab letters and transaction journal entry/facts. In your firm 's 1 year-long campaign to bury the facts and create additional " smoke and mirrors, '' Schwab has failed to answer any direct questions- just general denials. One did confirm they closed my account while on holiday in XXXX. The lawful Reasonable man standard test failed. Your recent letters are a BIG contradiction to facts. XXXX XXXX if your firm has not committed any wrongdoing - then why do you keep dodging the arbitration/court? I have NOT agreed to close the complaint but, somehow you keep getting CFPB to close it. I think we deserve our day in court. I have included have the constitutional right to be heard. Again, XXXX XXXX - XXXX - of Bank Deposit Operations let 's discuss the facts with a fair CFPB XXXX or XXXX is fine. If in the process a major banking violation is uncovered it will not be my
02/18/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 17315
Web
On XX/XX/2021 we received a letter from the investment firm of Charles Schwab that we had opened account with them, which we had not. We called immediately to report this to them. They took the information and directed me to their fraud department. That department is completely unwilling to tell us anything other than " no credit check is required to open these accounts so your credit freezes would not apply '' and that " once this account is open then there will be access to open bank accounts and lines of credit without a credit check ''. We then received a letter from Schwab confirming that the address had been changed from our address to the new, requested one. I again called Schwab fraud department & they refused to give me any information. They did tell me that we " would get no further correspondence from them since the address had been changed, they will conduct 'their own investigation as to IF this is a fraudulent account & they we will NOT receive notice if the account has been shut down or closed ''. We have an open police case & gave them all of this information. The detective on the case personally called & they refused to provide him the information they have, including the address that the account had been change into. Without the info Schwab has, there is not much more the detective can do. I do not see how this is ethical or legal that Schwab can withhold this information from us, the victims, and from legal authorities. We have no idea if this account is open & active or not 2 months after the fact.
05/19/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • NY
  • 11801
Web
I was scammed and transferred approximately {$130000.00} into a Charles Schwab account. I tried to contact the fraud department and did not receive any help. I have since retained an attorney and issued a summons against XXXX XXXX as well as a judgment against Schwab to track the funds. XXXX XXXX is still actively trading with a Schwab account. See below information. Filing XXXX SUMMONS Returned Executed by XXXX XXXX. XXXX XXXX XXXX XXXX served on XX/XX/2021, answer due XX/XX/2021. ( XXXX, XXXX ) Filing XXXX CASE REFERRED TO ARBITRATION. This case has been designated to participate in the Court Annexed Arbitration Program pursuant to Local Civil Rule XXXX. The Rule requires the Clerk of Court to designate and process for compulsory arbitration " all civil cases ( excluding social security cases, tax matters, prisoners ' civil rights cases, and any action based on an alleged violation of a right secured by the Constitution of the United States or if jurisdiction is based in whole or in part on Title 28 U.S.C. sec. 1343 ) wherein money damages only are being sought in an amount not in excess of {$150000.00} exclusive of interest and costs. '' Damages are presumed not to be in excess of the arbitration limit unless a certification is filed in accordance with Local Civil Rule XXXX. An Arbitration Hearing will be scheduled after an Answer is filed. ( XXXX, XXXX ) Modified on XX/XX/2021 ( XXXX, XXXX ). Filing XXXX Summons Issued as to XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX. ( XXXX, XXXX XXXX
07/28/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • FL
  • 331XX
Web
On XX/XX/XXXX I tried to open a checking account with Charles Schwab, and their rep told me on the phone that someone already used my SSN to open multiple accounts with Charles Schwab. I reported this as fraud, and Charles Schwab suspended the accounts by Monday XX/XX/XXXX. I then went to their office on XXXX XXXX and verified my identity, presenting my SSN card, passport and address confirmation. But when I called them again on XXXX XXXX, it turned out that the fradulent accounts were reopened ( unsuspended ). The rep on the phone also gave me the name of the person who opened the account with my SSN ( XXXX XXXX ), and other personal information like the number of accounts and balances - he gave me all the infromation without being able to verify me!! The company opens accounts without verifying if SSN matches the person name, and easily divulges personal information over the phone, you just need to give them the SSN. I'm now worried that Charles Schwab will as easily give away my name and other personal information ( which i submitted when i went to their office to verify myself ) when the fraudster that uses my SSN will call them to reactivate their suspended accoutns again. Charles Schwab also reported the fraudster 's name to credit beraus, and now the name is liked to my SSN in credit beraus. Charles Schwab doesn't run even the basic check if new customer 's SSN matches the family name of the person. Because of this I have the wong name associated with my social in credit beraus!!
08/10/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • NC
  • 27455
Web
In XXXX / XXXX of XXXX, I began to have payments debit automatically out of my Charles Schwab account for a vehicle loan I have with XXXX. I have paid this loan on-time for close to 36 months now.. Without notice or explanation, Charles Schwab stopped making those payments in XXXX of XXXX despite adequate funds to cover the payment. I subsequently was charged late fees and, more importantly, had my credit report damaged by the late payment. When I contacted Schwab, they said that the system must have set XXXX as the stop date in error. Once I asked them to provide a letter to XXXX XXXX so that my credit could be corrected, they changed their story and said that I had erroneously set up the account to stop payments in XXXX XXXX, even though the loan has payments through XXXX. I set up the payments to terminate upon the loan 's termination, not in XXXX of the preceding year. The loan is n't even due in XXXX of XXXX, so there is no reason to select XXXX as a termination date. The representative said that it was a " legal issue '' surrounding admitting to mistakes and offered to pay the late fees for me. The result of Schwab 's refusal to correct the issue is that my husband 's credit has dropped by over XXXX points. We are applying for a loan for a new home, and Schwab 's error is going to cost us thousands in additional interest expense, assuming that we even qualify for a loan any more. Outside of the late payment for XXXX, his credit is clean and used to be in the high XXXX 's.
02/02/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 75229
Web
I am a resident of Texas traveling abroad. In XX/XX/XXXX, before I left town with my wife for a 6-month stay in XXXX, I filled out a form to add her to my Charles Schwab account so that she could have a debit card in her name. A few weeks later, Schwab froze the account because they said they could not verify that my wife was a US resident. My wife has a US passport and has resided in the United States continuously since she was XXXX years old. Over the phone, they asked my wife if she was living in XXXX and when she told them yes, meaning that XXXX is currently where she is staying. When she later attempted to clarify that she is not a resident of XXXX and is only in XXXX temporarily, they claimed that was not what she said over the phone and refused to unfreeze the account. They have also frozen an attached brokerage account. The total value of the two accounts is more than {$80000.00}. I offered to furnish Schwab with numerous pieces of proof that my wife is a US resident, including utility bills with her name on them, but they refused to accept any form of proof, claiming that her statement to them was evidence that she is not a US resident. They also will not remove her name from the account and will not transfer the account funds to any other account unless it has both of our names on it. I now face the task of having to open a new account with a different brokerage company while I am overseas if I want access to my equities. That has caused me considerable hardship.
09/29/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Funds not received from closed account
  • NY
  • 10128
Web Servicemember
Much like the majority of complainant 's filing their concerns against Charles Schwab bank ; via XXXX XXXX XXXX, Consumer Financial Protection Bureau, Federal Trade Commission, XXXX, Securities and Exchange Commission and The Office of the Comptroller of the Currency, Charles Schwab has not only frozen my cash, but they refuse to send my money back to me. Charles Schwab defrauds its customers, just like the front page of the XXXX XXXX XXXX warns. Government action continues to be taken against Charles Schwab, due to their constant deception towards the very customers they supposedly service. My account number is XXXX. For anyone at the XXXX, you can verify the account with the routing number, and you'll see the funds there for yourself. Charles Schwab will be sure to remove any fees they have added to my account without my knowledge. The fraudulent organization known as Charles Schwab locked me out of the online access portal, so they can continue to charge me fees and retain MY cash fraudulently. Also, Schwab is embezzleing funds in my account issued by the government for veterans XXXX benefits. It is illegal for Schwab to not only embezzle money from consumers, but defraud the federal government and embezzle funds intended for XXXX veterans. I served in XXXX after XX/XX/2001 and this is how I am repaid as a XXXX veteran. Schwab is an economic XXXX and needs to discontinue embezzling the life savings of its customers. Incoming routing # XXXX Outgoing routing # XXXX
12/12/2020 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94025
Web
I believe I was the victim of false promises made by Charles Schwab and its partner XXXX Loans. If not willful, it was due to willful negligence. In summer of XXXX I wanted to refinance and replace a HELOC on my personal residence. I did a lot of research of many programs. At Charles Schwab on XX/XX/XXXX, I was referred to Mr. XXXX XXXX and he told me I could refinance my house and obtain a " piggyback '' HELOC for {>= $1,000,000} ( based on the equity in my house ) at very favorable terms ( 3 % APR, no fees ). Based on what he told me, I chose to refinance with Charles Schwab via their loan partner XXXX XXXX ; the loan closed XX/XX/XXXX. During the refi process, I repeatedly asked when I could discuss the piggyback HELOC and was told to wait until closing. Just prior to closing time I asked again and was told, for the fist time, that my refinance did not qualify for the piggyback HELOC, or for that matter any HELOC due to the type of my refi. No mention of this was made by Mr. XXXX and a Charles Schwab representative later acknowledged he did not properly inform me of the terms of the offer. I've attached an e-mail from Mr. XXXX where he informs me of details of the HELOC offerings but does not mention any restrictions and does not inform me that my refi type doesn't qualify me. I've also attached a copy of the Schwab web page where they describe their HELOC products with no mention of the restrictions that later prevented me from obtaining the piggyback HELOC.
06/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 78023
Web
On XX/XX/XXXX, two online transactions at XXXX ( {$100.00} for dog food and {$190.00} for body scrub respectively ) were posted to my Charles Schwab Bank checking account. I contacted Schwab Bank to notify them that I had no knowledge of these charges, and that they were not authorized by neither my wife, nor me. I issued a provisional credit pending investigation and was told that the charges would be investigated. I was completely secure in my knowledge that the resolution would be in my favor since my last purchase on this site was XX/XX/XXXX. However, I did not realize that my card information had been stored on the site when I made that purchase. On XX/XX/XXXX, Charles Schwab Bank withdrew the provisional credit based on information they received from XXXX on the order. XXXX claimed that my XXXX daughter placed the order and that it was delivered to our home address on XX/XX/XXXX. Not only has my daughter never order anything from this site, she is not an authorized user of our cards for this account. Furthermore, there is no evidence, other than XXXX claiming it as so, that these items were delivered to our home. And even if they had been, they were not ordered by anyone in my household. My take on this experience is that the victims of this type of fraud have to prove the unprovable -- that this purchase was made under fraudulent circumstances. I want Charles Schwab Bank to refund the total amount {$300.00} that rightfully belongs to my wife and me.
11/29/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CA
  • 94549
Web
I requested a bill to be paid through bill pay that was to reach the vendor by XX/XX/XXXX in the amount of {$460.00}. The company deducted that money from my account but the vendor never received the check and no one has presented the check to cash. The check is floating in limbo somewhere, no one has cashed it, and yet the bill pay company has taken {$460.00} from my account. How is this legal? How is a bank allowed to take money from my account before a check is even presented for payment? In discussing this with the vendor, ( on XX/XX/XXXX ) I discovered that the bill pay company bundles checks to vendors in the same envelope and that the bill pay company often bundles his checks in with another business ( pool company ) that has a P.O. Box close to his. I find it outrageous that the bank/bill pay company can take my money without actually getting the check to the vendor. I called Charles Scwhab ( XX/XX/XXXX ) and they were able to confirm with their bill pay company that they do indeed bundle checks and that checks to the wrong vendor could be bundled together. But my main complaint is that the bill pay company used to send this vendor a draft check which was cashed when he received it. Out of nowhere and certainly without my approval, the bill pay company started using ACH online payments, and as discussed, deducting the payment when they assumed he would receive the check. That is a lot of float this institution is benefiting from at my expense.
06/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 082XX
Web
In XXXX of 2023, I was traveling to XXXX and XXXX XXXX with my family. Per Schwab 's request, I added a travel notice for XXXX and the XXXX in advance. I was declined immediately upon trying to use the card. When I called, the representative blamed their third party ( not an excuse ), specifically Visa, for causing the issues. Took a long time on the phone to have this resolved. Fast forward, today is XX/XX/2023. I just spent 45 minutes trying to withdraw money from an ATM. After the first attempt, Schwab texted me to alert me of the blocked withdraw due to Fraud. That's reasonable. I texted back to confirm the transactions were in fact me. I try to withdraw money again - declined. I call Schwab and am able to once again, confirm this was me. I try a third time- declined. I call Schwab back and ONCE AGAIN confirm this was me. Now I try a fourth time- declined. This time, I called Schwab to discuss with a live rep. She verified my identity, and then put me on hold to contact the Visa team. She comes back and said Visa cleared it, let 's try again. Once again - declined. She puts me on another hold to talk to Visa. Visa comes back and blames the ATM and the card itself ( which is relatively new ). Try a different ATM- still isn't working. Doesn't seem to be the original ATM 's issue. I've only had the card for a little over a month, and I've already spent hours trying to clear issues with them. Completely unfair and causing negative impacts to consumers.
08/05/2015 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NV
  • 89506
Web
On XXXX XXXX I received XXXX emails regarding my account, both explaining that there were charges pending against my account which would not be able to clear due to nonsufficient funds and I would be charged {$25.00} per item unless I made a deposit into my account to cover the drafts before XXXX on XXXX XXXX. That same evening I made a deposit via the bank-owned ATM sufficient to cover both drafts. The next day I received notification that my account was charged XXXX overdraft fees of {$25.00} each. I quickly went into a branch and was told that due to the age of the ATM. the deposit made would not be processed until XXXX that day. As the teller was unable to assist me any further, I proceeded to call the bank 's office. I spoke with XXXX representatives and despite my assertion that regardless of the age of the ATM, the deposit was made by the time indicated on the email notices received and therefore should be credited to my account accordingly. Further, I pointed out that the Expedited Funds Availability Act requires the XXXX {$200.00} of a deposit that is not already subject to next-day availability to be made available by the XXXX business day following the day of deposit. The deposit amount at the ATM was {$20.00} in cash. They were willing to remove XXXX of the {$25.00} overdraft fees, but not both. I argue that according to notifications sent to me, timing of my deposit and Reg CC guidelines, I should be reimbursed for both {$25.00} fees.
04/09/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • LA
  • 71270
Web Older American, Servicemember
I open my account XX/XX/2022 to have it locked on XX/XX/2022 they Told me cause of a transaction with was fairytale I made a XXXX dollar transfer to my XXXX XXXX on XX/XX/2022 and another on XX/XX/2022 only because I didn't have a card for Card at the time so on the XX/XX/2022 I called and ask should my card be arriving soon only to find out they jus sent it off to me that day witch was the XXXX I had to help my daughter purchase a car and I also had other finances to tend to. So I transferred XXXX to my XXXX XXXX account still would had left me a balance of XXXX but the transaction was voided and XXXX mins last I was locked outta my account for suspicious transactions I was told 3-5 business days the first and second week I offered to go to a branch myself with all my verification I was denied that and told give their fraudulent team time witch turn out to be a full month of being locked out long story short I finally got verified by their fraudulent team specialist only to get kicked back out 30 minutes later and told to go to a branch I work 6 days a week 12 hour shifts and I'm XXXX XXXX hours away from a branch I FOUGHT FOR THIS COUNTRY 22 YEARS XXXX TWICE ONLY TO GET KICKED IN MY BEHIND BY MY OWN SOIL NEVER HAD SUCH AS A J-WALKING TICKET IN MY LIFE AND THIS IS WHAT A GOOD XXXX GOES THROUGH BS I WANT MY ACCOUNT CLOSE I SENT IN TWO NOTORIZED LETTERS AND STILL BEING TREATED LIKE XXXX XXXX XXXX BANK IS WHO IM REFERRING TO I NEED HELP ASAP
08/26/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • NC
  • 27455
Web
I used Charles Schwab 's Bill Pay to make payments on a XXXX XXXX loan that I had paid current since XXXX. In XXXX XXXX I set up the account to autopay the loan through the loan 's final payment in XXXX. Instead of doing what it was supposed to do, the system overrode the date I put in and set XXXX XXXX as the final payment date. In XXXX XXXX, XXXX XXXX sent a letter threatening collections, and that was when I first became aware that Bill Pay had failed. I paid the loan payments current, and then had the Schwab rep get on the phone with the XXXX rep. The Schwab guy said that the error was likely a Schwab system error, but refused to send a letter or email to XXXX because of legal liability issues. Apparently this is an issue they are aware of and are trying to limit liability with very little thought as to how it harms customers. Schwab now refuses to admit its error and instead is telling me that I put in the wrong date. They did not review their system or provide any evidence to counter my witness testimony. The net result is that my credit has been negatively impacted. I 'm trying to buy a house, and the past due is hurting my credit score and could well cost me thousands of dollars more in interest expense. Since XXXX continues to report my " late '' payment from XXXX, I will submit this complaint each month until Schwab resolves it. Please treat it as a brand new complaint, since every time XXXX reports this it affects my credit.
06/22/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CA
  • 95148
Web
On XX/XX/2023, Schwab sent me an email regarding my checking account saying " Please confirm your address within 60 days. '' The email contained no other details. I immediately confirmed my address on their website and confirmed with their online chat that my account was in good standing. Despite this, on XX/XX/2023, I again received an email from Schwab saying to confirm my address or it would be closed by XX/XX/2023. The email claimed " We recently noticed international activity in your Schwab Bank account ( s ) shown below, which may indicate you reside outside the U.S. '' I again confirmed my US address on their website and was told by Schwab online chat that my account was fine now. Since it was clear Schwab had no idea what it was doing, I twice sent a written letter to Schwab via their website asking them to confirm in writing that my account is in good standing. Schwab never replied to these letters. On XX/XX/2023, I received a third email, again asking me to confirm my account address because of " international activity ''. I again confirmed my address with Schwab 's online chat and they told me everything was fine now. I also submitted a travel notice. I have zero confidence Schwab won't close my account in XXXX despite their assurances. I want written confirmation that the account is in good standing and compensation for wasting my time. I've had this account for over 15 years with no issues until now.
04/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • LA
  • 71270
Web Older American, Servicemember
Hi my name is XXXX XXXX XX/XX/1957 XXXX I have been totally abused by this bank from my Character as a XXXX year old veteran of The United States Military first and far most but more importantly as a American Citizen of the USA I went through and still going through things to where my Health plays a very big part of my life my daughter died from XXXX and I'm raising my Grandchild and being the soul provider of my family working 6 days a week for me to be locked outta my account for a month and 2 weeks to being back in my account jus to be kick out 20 mins after Know I have one of your personal telling me I can't close my account because I refuse to lay down to this dramatic treatment is very ridiculous and I want stand for it hopefully someone hears me because some at this bank don't. Not mention you have maybe a great Manger at one of your banks as being at the job he does but when it comes to helping a customer he has NO RESPECT AT ALL I've fought and been XXXX twice in XXXX yrs for our country and he'd rather treat and discriminate me as a criminal but I want be terrified of anything on my own Soul he's rude and evey Military Base in the United States will hear bout this when I'm done I been fully verified by this bank I'm a XXXX yr old man who jus doesn't have the time or patience for this anymore I have a XXXX XXXX with my NEICE whom is the XXXX XXXX a XXXX XXXX I'll will have my day Thank you Sir.
07/26/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OH
  • 452XX
Web
I have an account with Charles Schwab. I sell items on XXXX and XXXX. I recently received a small SBA Covid assistance loan amount of {$5400.00} and my XXXX account has since been blocked. I use this account to pay my credit cards/expenses and to receive payments. I was given no warning about losing account access. How do I pay for things? I have called multiple times and no one will help me. I first called on Thursday, XX/XX/XXXX after trying to pay a credit card payment that was due and found I could not login to my account. I called again on Thursday. I also called on Friday. I kept being transferred to different departments. First, someone told me someone had tried to login from XXXX. Then they tried to help me reset my username and password, but that didn't work either. Then I was told my account was being investigated for fraud and the issue was above their pay grade. They have made me feel I have done something wrong and that I am a bad person, when I haven't done anything to deserve this treatment. I can't believe no one there can help me in a timely manner. I don't have days/weeks to wait to access my account. They have not asked me for any documentation of any sort, which I would have happily and quickly supplied. It would have been nice if they asked me for whatever they needed prior to blocking/freezing my account. There is just no sense of urgency, when there absolutely should be.
02/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • 19146
Web
Charles Schwab representative, XXXX in XXXX took my phone call at XXXX in the afternoon on XX/XX/21, This was an emergency call made because {$810.00} were abruptly taken from my account due to a large hack that happened within the bank! Not only did he keep me waiting for over 40 mins, he failed to connect me with a supervisor who could help resolve my situation immediately. And when he finally did, more questions were asked from me rather than offering a credit, proper investigation and a new debit card. Currently my account is negative due to their faulty and abusive consumer Malpractices. This is both abusive and against fair consumer practices. I am at a loss for words and a victim of this predatory bank. I have more than enough funds to cover my payments for the month and its unfair and abusive that no resolution is being provided to the consumer. XXXX XXXX, offered no solutions for me, and placed me in a complete panic asking me more personal details regarding my account, only to tell me she actually did not work for the bank itself and needed to transfer me. My account was hacked last week and a new card was issued and they told me my account was part of a wide hack within the bank itself. I am at a loss for words and in a panic as this bank has caused me nothing but distress, loss of funds and more panic.
12/08/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • CA
  • 94089
Web
Around XX/XX/2018 I started the process to open a Charles Schwab account that provided an debit card. In order to open this Charles Schwab account, there was a lot of forms that needed to be filled up. I was also under the impression that the debit card would be XXXX XXXX compatible as shown on their website. When I received the card, I attempted to add this to my XXXX XXXX wallet, but it kept failing. When I reached out to Charles Schwab about it, they told me that the account type I opened was incorrect and they would be happy to open the right account type for me. Unbeknownst to me, they ran a hard credit inquiry on me. When I found out about this I called Charles Schwab again about it, and they apologized for it and had me close the new account. They also said they would contact the credit reporting agency ( XXXX ) to retract the inquiry, and I would have to wait 90 days for this to take effect. 90 days have passed. XXXX still has the record, and Charles Schwab conveniently passed this off as my responsibility to contact XXXX. When I talked to XXXX, they refused to help me or give me any status update about this, telling me it is Charles Schwab 's responsibility to remove the inquiry. At this point, I'm out of options as both parties ( Charles Schwab and XXXX ) have refused to offer any assistance.
07/13/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • CA
  • 92648
Web
On XX/XX/2023, my personal friend XXXX XXXX XXXX attempted to send me {$660.00} + {$130.00} via XXXX to reimburse me for our upcoming leisure trip to XXXX, CO. I had paid all the expenses ( hotel, flight, car rental, concert tickets, etc. ) on my card, and he was reimbursing me for his half of the expenses -- all allowed under XXXX 's Terms of Service. My XXXX XXXX Checking account ( tied to XXXX ) was immediately frozen, flagged for closure, and my XXXX access was suspended. I was instructed by XXXX XXXX to visit a XXXX XXXX branch with two forms of identification. I did so, and XXXX XXXX Loss Prevention Team 'retained " my XXXX XXXX Checking account. XXXX XXXX also, after verifying my identity, initiated an internal escalation to restore access to XXXX. After attempting to enroll in XXXX with XXXX XXXX XXXX, I am told that my XXXX profile is still restricted. XXXX is unable to assist, as I signed up to XXXX via a partner bank ( XXXX XXXX ). XXXX XXXX is unable to assist, as they claim they have unlocked my XXXX access on their end. Charles Schwab is unable to assist, as they claim the suspension is from XXXX XXXX. No party is willing/able to help me. I have always used XXXX in accordance with the outlined Terms of Service -- only sending & receiving to/from friends and family for non-commercial payments.
07/17/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • FL
  • 323XX
Web Servicemember
On XXXX XXXX , 2017, I was charged a {$25.00} ACH return fee for a XXXX purchase of {$59.00} made on XXXX XXXX , 2017 due to NSF. Subsequently, on XXXX XXXX , 2017, I was charged another {$25.00} ACH return fee for the same purchase ( my account still did not have sufficient funds to cover the purchase ). XXXX attempts to RETRY several days after the first attempt resulting in the bank charging fees on the original ACH return as well as subsequent retries. On XXXX XXXX , 2017, I was charged yet another {$25.00} ACH return fee for the original XXXX purchase. On XXXX XXXX , 2017, the same thing happened with my XXXX auto insurance autopay. I was hit with a {$25.00} ACH return fee. On XXXX XXXX , 2017, XXXX attempted an ACH retry. I was n't charged a return fee this time because the bank froze my account. I received a letter on XXXX XXXX , 2017 from the bank saying that I had excessive return activity, and that they would close my checking account if it continued. Although I take responsibility for the original ACH returns, I am not in control of ACH retry attempts, and the bank is charging me fees multiple times for each retry ( even though ACH rules do n't consider retries as seperate transactions ). I hereby dispute the fees and/or actions associated with ACH retries.
07/12/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NY
  • 11211
Web
I was calling every month to get replacement check from charles schwab that has closed my account. I have received a check for the amount of {$17000.00}. I have deposited it in ATM of XXXX XXXX. XXXX XXXX has not accepted the check and said check will be sent back to Charles Bank and I have to ask Charles Schwab replacement check. I have been calling every month and had spoken to few customer service representatives and explained situation that I need replacement check. They have asked to wait as it may take up to 90 days and after 90 days I have been calling and everyone was assuring my it will be handled and I will receive a check. I also filed a complain to CFPB again XXXX XXXX as well and have received a response from their Executive Office that they have made long time ago attempt to send back funds/ check back to Charles Schwab and I can only ask for funds back from Charles Schwab as they owe me my money. I have never received fund either from Charles Schwab nor XXXX XXXX. I submit this complain to resolve this situation between Scharles Schwab and XXXX XXXX and get my check in the amount {$17000.00} immediately. I will file a complaint to New York State Attorney General Office for not returning money if I won't get my mount in next 30 days against Charles Schwab and will start legal action.
11/20/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • MA
  • 02478
Web
I responded to a post in a local knitting XXXX group advertising the sale of concert tickets. I evaluated the person 's XXXX, saw that they were a real person, with a posting history and real photos, and sent them a message. We discussed price and agreed upon {$150.00} each for 3 tickets. They sent me their XXXX info, which was attached to a business LLC email and is a business account. I sent them {$450.00}. They then claimed to need my XXXX login email and password to transfer the tickets, at which point I realized scammers must be impersonating this girl, who must've fallen for the same scam and given her login info. I am unsure if they are using her XXXX and bank account, because the email address was attached to a sewing business, which seems plausible given the knitting. I did not give over my XXXX information and I promptly informed Schwab of the scam. They told me they would evaluate the case but that it was strong due to the XXXX business account. They told me they would ask for additional evidence. They then closed the complaint without asking for evidence. I called and asked them to re-open the case with my evidence ( screenshots of the interaction ) and they said they would, so I sent the information. They replied that the case had already been closed, and did not further evaluate.
06/28/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • WA
  • 982XX
Web
1. Applied for CS on XX/XX/XXXX. Got approved on XX/XX/XXXX. Debit card and paper checks got mailed out within 7-10 days later. 2. On XX/XX/XXXX, briefly after the account was opened, CS shut down without proper communication. I've been calling CS every single day or two to follow up since no one has contacted me regarding this matter/concern. 3. After days without answer, CS closed my account completely due to the " complicated matter of verifying my identity ''? Which also made no sense because CS never reached out to me while my IDs are always available to upload. 4. After endless calls and conversaions without much help, I am having no hope that CS ( from any department ) would be willing to deal with my account and do the right by me. Data point : 1. Account has XXXX balance, 0 debit/credit transaction beside - A XXXX XXXX account verification - External account links to 3 other banks 2. Checks/Debit card both got ordered and sent out, apparently my account was fine until they started to mess with me and decided to drop the ball not to follow up. I've had enough phone calls to them to speak with multiple people to confirm who I am and my account opening. CFPB would be the only place to file this complaint and force CS to follow up and do the right thing for customer.
08/25/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • KS
  • 66062
Web
I was signed up for Charles Schwab bank account without my consent in XX/XX/2017. I received a legitimate XXXX XXXX XXXX XXXX XXXX debit card and several check books via USPS. I also got other pieces of mail welcoming me to the XXXX XXXX XXXX XXXX XXXX Checking Account. I called the Schwab customer service line and was connected with a fraud agent. He alerted me that someone else had provided them/stolen my social security number, my address, and gave them a fake XXXX address. I guess that 's all you need to get signed up for a bank account. The fraud agent assured me that the account had not be opened and that my ssn number was probably stolen over the internet. He gave me some advise on how to keep my personal information secure, which was nice. However, the subtext was that it 's my fault someone fraudulently signed me up for an account. I have no proof but a small part of me thinks Schwab got the scant information about me that is needed and sent me the debit card and and checks in hopes I would officially open the account. In short, I believe Charles Schwab, and other financial institutions, must require additional verifications before an account is created in someones name. If not done upon their own volition, they must be regulated.
04/14/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • GA
  • 30126
Web
On XX/XX/2021, I was scammed by group of fraudsters : XXXX XXXX and XXXX XXXX ( the Company ) and lost XXXX USD. I advised Charles Schwab Bank of this fact on XX/XX/2021 and I havent received any satisfactory response so far. I would like to say that I am a XXXX citizen vulnerable to scams, and the bank never took that into account. Since XX/XX/XXXX, I have been attempting to resolve this matter with Charles Schwab Bank, but they have failed to settle this matter satisfactorily. I have been dealing with Charles Schwab Bank in good faith and am deeply disappointed in how they have handled this matter thus far. I find it baffling and reprehensible that my money has been so egregiously misused in a fashion that violates their principles, which call me to defend my rights. This is poorly thought out and vaguely defined nonsense. I doubt they care however since nonsense is what renders unscrupulous businesses financially successful. Accordingly, I respectfully insist that Charles Schwab Bank covers all overdrafts ( XXXX USD ) on the account. This is fair and reasonable given I was given no appropriate warning about the possibility of a scam. I have been a loyal customer of Charles Schwab Bank and have never had any difficulties of this kind before.
09/13/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • SC
  • 29072
Web
I have a checking account with Charles Schwab. I was on a website on XX/XX/XXXX and tried to purchase something for {$56.00} but immediately realized it was fraud. I immediately called Schwab to ask them to stop the payment as it was fraud and they put in a claim. I received emails on XX/XX/XXXX from XXXX XXXX from the claim department asking me a few questions. She then emailed me and said they were denying my claim. When I spoke with her over the phone she said she had called me many times, which she had not, and emailed me the merchant contract info to request a refund, also which she had not. I asked the before the transaction even posted to reject it and they did not. She also never sent me any information on the merchant so I could contact them myself. I literally have no contact information or website to go to to try to get my money back. While I was on the phone with her she gave me a number that is a fax number. I would like to know how she called them on a fax line. I want the rejection of my claim approved as if they would have just denied it before it cleared like I requested I wouldn't have this problem. Now I'm out {$56.00} and received no product or service and have no one to call or contact to get my money back.
11/22/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92173
Web Older American
I have a debit visa card / checking account with Schwab- I was on vacation in XXXX XXXX XXXXXXXX XXXX 2 months ago and I believe that a merchant " skimmed '' my card for 2 transactions for a total of usd {$2700.00} on XX/XX/2023 - I reported it to Schwab / VISA and was given a provisional credit while the investigation was on. Now 2 months later I got a letter from Schwab / Visa that says they denied my credit and are taking it back. I have no idea whom took my money and how do I get it back? Since I originally got the money from Schwab I did not ask questions. It also happened in XXXXXXXX XXXX XXXX XXXXXXXX And i had the card with me besides when I gave it to the waiter to pay more my diner. I believe that a business 'skimmed or cloned ' my card ( - Im not sure but its my best guess } my card never left my possession. All I know is that someone stole {$2700.00} from my Schwab checking acct. all I know is that XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX money and I am clueless who this is or how I can not be covered my visa? I got nothing - Schwab canceled the card right after I called them and sent me another card how ever they are now taking the {$2700.00} Back in 5 days Please see attached letter and bank statement
06/08/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TX
  • 75287
Web
When I called yesterday, the CSR reps ( I believe in XXXX ) were very rude. She asked if I'd like to have a new card issued.. I told her I'd call back. When I called back, it was brought to my attention that acc oi until was frozen due to fraud ( despite that she had just offered me a new card to be shipped ). The lady I spoke with afterwards said I'd still be able to access checks. Well, those aren't processing. They told me it'd take a few hours after notarized ID faxed to be processed, but it's taking a few days. Im now locked out of checking and brokerage, which is a significant opportunity cost considering the market. Not to mention I need cash to buy food, etc. I'm now having to go on payment plan with electric company bc can't pay bill due to no access to funds ( which will cost more ). I've also had to pay for notary. They have the ability to process this faster, but won't. I feel like I was discriminated against by the reps I spoke with yesterday ( XXXX ). I feel confident they flagged me as potential fraud in spite. I request all calls be listened to, for the past 1.5 months, to fully understand the situation and how this was unfairly handled. Respectfully, your previously satisfied customer
02/03/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • UNITED STATES MINOR OUTLYING ISLANDS
  • 65721
Web
I have two companies that monitor my social security number and credit reports, and last XXXX I was notified that someone tried to open an account with Charles Schwab, so I immediately called the number on my XXXX credit report for Charles Schwab, explaining that I had not applied for any type of account with them, and I did not live in the state where it was applied at, as well as the fact that they used a previous name of mine " XXXX '' that I haven't used for 13 or more years. I had to go through a verification process to prove this was fraudulent, and they agreed. The sent me a letter stating the didn't open the account and removed any damages if there were any. They did not remove the " hard inquiry '' from my XXXX report, and I contacted both XXXX and Charles Schwab at least 5 times because of this. XXXX states that Charles Schwab has to send them a letter stating that the hard inquiry needs to be removed, regardless that they admitting that it was in direct relation to a fraudulent account. I have written letters to Charles Schwab as well, yet they will not do anything. Every person I speak to states they will get it to the " Fraud Dept '' and nothing ever comes of this. It has been almost 4 months now.
11/21/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 92782
Web
XX/XX/XXXX = Received XXXX report showing a XXXX XXXX inquiry/possible account opening. XX/XX/XXXX = ( XXXX XXXX ) Contacted XXXX XXXX customer service via XXXX and spoke with XXXX @ XXXX office. She transferred me to XXXX in the Security/Fraud Department. With a full name search he was able to find out that an investment account was opened, but flagged and closed. He told me there was no funding into the account and no transactions were processed. XXXX was unable to provide me with a written statement ( mailed or email ) stating this information but directed me to send a written letter to Charles Schwab & Co , Inc., XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, TX XXXX. XX/XX/XXXX = Dispute letter and Identity Theft Report mailed to XXXX XXXX via USPS Registered Mail to the XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX address. XX/XX/XXXX = UPDATE : No communication from XXXX XXXX XX/XX/XXXX = Dispute letter and Identity Theft Report mailed to via USPS Registered Mail to 1 ) Charles Schwab & Co , Inc., XXXX XXXX XXXX, XXXX XXXX, CA XXXX and 2 ) via USPS First Class Mail to the XXXX XXXX Operation Center, XXXX XXXX XXXX, XXXX XXXX, TX XXXX. XX/XX/XXXX = Complaint submitted to Consumer Financial Protection Bureau
07/14/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • CA
  • 900XX
Web
I applied for Schwab brokerage account. They opened account # XXXX and let me connect my XXXX XXXX checking account thru application online with verification process. Then they allowed me to transfer my money in 2 deposits from my checking account ( {$300.00} total ). Then they restricted my account for no reason, so I was unable to place any trade or even transfer my money back to my checking account. I chatted with their representatives 4 or 5 times and every time they promised that I will be able to transfer my money back next day, then XX/XX/2023, and then Friday XX/XX/2023. I am still unable to transfer my money. So, they literally froze my money. They asked me to unfreeze my XXXX report to transfer my money back which I considered illegal. They opened my account without it and let me transfer my money from my checking account and then ask me to do thing to be able to transfer it back. They told me via chat that they allow me to transfer my money back in the beginning, but then refused to do so. I ask agency to fine Schwab company for illegally hold my money and unavailability for me to use my money or transfer it back to my checking account and to order Schwab give my money back ( {$300.00} )
05/18/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • TX
  • 78727
Web
I received a bill for {$13000.00} from XXXX XXXX due XX/XX/2023. On XX/XX/2023 I submited to Charles Schwab bank to pay the amount in full by XX/XX/2023. On XX/XX/2023 XXXX XXXX cashed the check charging me {$340.00} in interest + {$29.00} fee. In talking with XXXX XXXX they state they cash checks on the day they receive them so they are not responsible. In talking with Charles Schwab they say that they mailed the check on or around XX/XX/2023 and it is not their responsibilty. They have provided me a letter to that effect. Also for some reason it is their policy to mail a check when the amount is over {$10000.00} instead of doing a transfer. Charles Schwab states they are not responsible because they mailed the check in plenty of time to get to XXXX XXXX. I have requested from both banks that they provide the postmark date. Both banks say they are not willing/able to do that. I requested from Schwab to pay XXXX XXXX in a timely manor. I followed all of the rules outlined and made the request in a timely manor. Neither bank is willing to take responsibility for this error, and I can not determine who is at fault. Did XXXX XXXX misplace the check and cash it late or did Schwab send the check late.
02/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 92057
Web
Hello, On XX/XX/XXXX, I initiated a transfer with my Schwab Checking Account for {$340.00} to my Schwab Individual Brokerage Account. These transfers are instantaneous during business hours. The webpage said that an error occurred, and to try again. I did this once more, and received the same error ( for the same amount, {$340.00} ). It was then that I noticed that my Checking Account was had two {$340.00} withdrawals, and my Brokerage account had none. I waited about an hour to see if there was just a delay in processing with them, and then reached out to Schwab via their XXXX XXXX tool. They informed me that this was a known issue, and that the problem would be addressed that day ( XX/XX/XXXX ) and that the funds would post that day as well. I then contacted them at the end of the day when the funds still had not posted, and they informed me they would still look into it. I checked in with them the following day ( XX/XX/XXXX ) at the beginning of the day, and my funds have not posted at the end of the day ( XX/XX/XXXX ). As it stands now, I've had {$690.00} dollars that were removed from my checking account, but not posted to the account that I had directed them to for two full business days.
01/19/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • AZ
  • 85018
Web
My wife and I opened a checking account with Charles Schwab and it was never disclosed that a hard inquiry would be pulled on my credit. It does not make sense that a hard pull would be done for opening a checking account. I can maybe understand a soft pull but not a hard pull for opening a checking account. This is ridiculous! This was not done for my wife who is the other applicant on this checking account. The process for me as a co-applicant from the beginning has been very different and they have treated me with discrimination asking me for more documents due to my nationality and language. Even on my first call, the phone representatives did not believe it was me, asked me a lot of verification questions and now I have proof of discrimination because I can see that they even did a HARD PULL on me, and not my wife. They have even asked me for additional proof of ID and documents, once again, these things were not asked from my wife who is the primary applicant. A representative called me with a very patronizing attitude from Charles Schwab on XXXX/XXXX/18 ( XXXX ) XXXX XXXX XXXX XXXX with nothing but blaming me for not paying attention when I applied for their account.
12/07/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91311
Web
I called the bank to dispute a Charge for Services not received, Merchant is charged me only for his Time not for a Permanent Repair done on my Truck. I submitted to the Bank both receipts one from XX/XX/2023, {$140.00} and another from XX/XX/XXXX {$70.00} both charges are from the same repair about a Hydraulic Hose. I called the Bank to initiate a Dispute and I submitted the same documentation I'm doing at this time after few days I received a denial letter from the Bank. At this time I would like to invoke : " The Fair Credit Billing Act is a 1974 federal law enacted to protect consumers from unfair credit billing practices. It enables individuals to dispute unauthorized charges on their accounts and those for undelivered goods or services. The Act provides consumers with protection from unfair billing practices such as : *Charges not authorized by the consumer* Charges with the wrong date or amount. CHARGES FOR GOODS OR SERVICE THAT WEREN'T DELIVERED. So in this charge Applies under the Fair Credit Protection Act what I reported to the Bank to dispute services not received. The Bank Should disputed with the Merchant Bank to get my money Back.
06/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MI
  • 48180
Web
Hello to whom it may concern, Ive been banking with Charles Schwab for about XXXX years now, In my name holds a checking and savings account plus ROTH IRA at this bank. In XX/XX/2022 my card was hacked, and used at multiple stores online/In Store. Multiple companies charged my account over two years without any acknowledgment. I immediately contacted the bank to file dispute, but when I called to file a dispute Ive been treated in such a bad manner. Representatives continues to blame me for fraudulent charges instead of doing the correct investigation. Ive requested for my savings and checking account numbers to be switched. I was immediately denied access. Im a victim of identity theft my information is constantly being found on numerous of dark webs. My accounts such as checking and savings, credit card accounts has been hacked enormously amount of times. I think its very insensitive for Charles Schwab Bank to not record every fraudulent transaction instead they blame the customer. I know of a XXXX American who has this same problem, but has been refunded for every fraudulent transaction. I feel this bank is very insensitive and prejudice
09/09/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • IL
  • 60657
Web
I opened a checking account at Charles Schwab and received a confirmation letter indicating that a principal had verified my information and that the account was opened ( the letter is attached as a reference ). I proceeded to set up online access and linked my eternal bank account. Charles Schwab deposited trial deposits into my external account and I verified them on the Charles Schwab website as instructed. I setup a transfer of {$50.00} to fund the account, so the debit card would then be sent out. Additionally, I was beginning the process to setup direct deposit. The subsequent day I tried to log into the account via online access and the mobile app, but was denied. I called Charles Schwab and they said my account had been closed. The representative indicated that after opening the account they received information that I did n't meet the criteria of their account standards. The issue I believe to be of concern here is that I received a letter which clearly states that the account was opened and the information I provided was verified. How can an account legally be opened ( information verified ) and then revoked for no cause?
05/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • OK
  • 74014
Web
I am filing a second complaint against Charles Schwab as the first one was not resolved as the company assured me it was. My social was used to wrongfully open three accounts through Charles Schwab. I have called and reported this more than five times and I was assured over and over that it was taken care of but the accounts were close that I would no longer receive communication yet here I am still receiving letters in the mail from them. Including today. First, I have massive concerns with their XXXX procedure. the fact that someone could even open an account with such little data. Secondly, I have massive concerns that Ive been reporting fraud for a year now and its still not been resolved. Thirdly, I have asked the company to stop contacting me after I told them about this fraud yet they still continue to do so, I need this resolved. I never wan na be contacted by this company again yet I cant seem to get these accounts clothes that were open fraudulently. I have never and certainly now will never have an account with this company. I want every single account to close and I want to never hear from this company again.
08/11/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Unable to open an account
  • PA
  • 190XX
Web
On XX/XX/XXXX, I attempted to open a brokerage account and linked checking account with Charles Schwab. A few days later, the account was abruptly closed, and on XX/XX/XXXX, I received 2 pieces of mail informing me that the accounts were closed due to my credit score as reported by XXXX. While the disclosures provided during the application process indicated that Schwab may obtain information from consumer reporting agencies, I reasonably assumed that such information would be used for identification purposes, and that nothing beyond a " soft pull '' would appear on any credit report. Nowhere on Schwab 's website, and at no time during the application process, does Schwab disclose that a minimum credit score is required to open a brokerage account - and I at no time applied for an extension of credit from Schwab. Schwab is certainly free, subject to statutory limitations with respect to discrimination, etc., to choose its business partners. As a consumer, however, I have a reasonable expectation to know what specific information may be sought about me, and why specifically Schwab believes it needs such information.
12/09/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • RI
  • 028XX
Web
I was accidentally chatting with a " scammer '' on XXXX named " XXXX '' This person claimed to help me out with a gift of a check for {$7500.00} to my Charles Schwab Investor checking account. The mobile deposit was immediatly made available by Charles Schwab, and the scammer instructed me to buy XXXX gift cards with the cash available from the ATM withdrawls from the check. I later found out the person was scamming me and the bank because when I called Charles Schwab, they told me afterwords the check was from a closed account, and a few days later got returned or bounced. Charles Schwab is now saying I am responsible for {$2000.00} of unpaid overdraft balence from a fake check that they did not hold funds on. Also, a deposit of {$1800.00} was made from my friend to clear up this problem to Charles Schwab. In fact, Charles Schwab took this {$1800.00} and claimed they returned it, however my friend never recieved her {$1800.00} back. In all Charles Schwab bank is holding me responsible for their mistake of not withholding funds, and on top of that they stole my friends money and no one knows where it went.
07/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NY
  • 11101
Web
XX/XX/2022 : Open Charles Schwab brokerage and checking account ; XX/XX/2022 : Deposit brokerage account {$10.00} ; XX/XX/2022 : Deposit checking account about {$5000.00} ; XXXX : Accounts are locked ; XXXX : Some calls to unlock the accounts and it said it was under review ; XX/XX/2022 : Call to unlock the accounts and still under review ; XX/XX/2022 : Call to unlock the accounts and still under review ; XX/XX/2022 : Call to unlock the accounts and still under review ; XX/XX/2022 : Call to close the accounts and it said the closure request is under review ; XX/XX/2022 : Call to close the accounts and still under review ; XX/XX/2022 : Call to close the accounts and still under review ; XX/XX/2022 : Call to close the accounts and still under review ; XX/XX/2022 : Call to close the accounts and still under review ; XX/XX/2022 : Call to close the accounts and still under review ; Basically, Charles Schwab locks the account for about half an hour for review. When I tried to close the accounts, Charles Schwab held the transfer of the remaining balance for about two months. I still don't get the remaining cash.
09/19/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07090
Web Older American
XXXX could not write this : On XXXX XXXX I asked XXXX XXXX XXXX to send me a new order of checks as I only had one left. On XXXX XXXX without my authorization or knowledge my check account and my brokerage accounts were closed! The money in my taxable account without my authorization or knowledge was withdrawn by XXXX XXXX XXXX and a check was allegedly sent to me that I have not received! I objected to my accounts being closed! Mr. XXXX XXXX from the consumer advocate 's office told me on XXXX XXXX that both accounts had been closed but were now open again. I checked my accounts on line this morning, XXXX XXXX, and discovered that there was no taxable account. I called Mr. XXXX who told me that myh accounts had again been closed! I protested. He called back later this morning to tell me that my accounts were open again! This is a comedy of errors that must never be repeated either for me or for anyone else who is a costumer of the XXXX XXXX XXXX XXXX XXXX XXXX. I still do not know, in fact, if my accounts are open or closed or if they will be closed again without my authority or knowledge!
10/04/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NC
  • 272XX
Web
I filed a complaint about a week ago but I didnt receive a confirmation so I dont know if I filed it incorrectly but just Incase Im going to submit it again but on XX/XX/18 I received an email saying that my XXXX report had been pulled for a hard inquiry for my mothers account. I never gave permission to my bank to pull my credit and it makes no sense as to why they would pull mine because Im already a member and already had my credit pulled for my account. The lady from bank told me she also does not understand why they pulled a hard inquiry on me either because I got a hard inquiry pulled for my account earlier in the year. She told me to dispute it with the credit bureau. I know this is all a misunderstanding but my credit dropped 7 points and I got another hard inquiry and I only have two on my report and both are from same company! I was working so hard to get my credit to where it is now because I have been eyeing a card from chase for years which Im just now possibly capable of being accepted for but this hard inquiry and credit drop really change that possibility for me. Please help me
10/24/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CA
  • 90049
Web
I have a checking and saving account under my name, as well as a family trust account, as a co-trustee, with Charles Schwab. We had a wire come into our Charles Schwab account on XX/XX/2021 from XXXX XXXX. This wire was a refund from an XXXX XXXX account, which was approved by XXXX XXXX. In terms of XXXX XXXX, they held onto the overpayment since XX/XX/2021 after closing the account. All payments cleared. After 60 days holding our funds, they approved the wire and sent it over. After the funds were sent over, as trust funds, they were moved from the checking to the brokerage account on XX/XX/2021. On or around XX/XX/2021, XXXX XXXX attempted to recall the wire transfer. It was denied by Charles Schwab since the account did not have any funds, as the wire was moved to the trust account, which I am a co-trustee. On Wednesday, XX/XX/2021, Charles Schwab prevented access to the account online for " our security. '' Charles Schwab said the accounts could be used using a debit card ; however, on XX/XX/2021, the debit cards stopped working and the account is still unavailable to log into online
06/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89052
Web
In XX/XX/2022 I opened a checking account with XXXX XXXX and funded the account with {$10000.00}. From my XXXX account I sent another institution {$9600.00} to buy stocks/crypto. On XX/XX/XXXX XXXX reversed {$2000.00} and froze my checking account for no reason. For the past XXXX weeks they won't even talk to me, and when I call in they just tell me they'll be in touch. In the meantime the other institution I sent the fiunds too also froze my account on XX/XX/XXXX because I bought stocks/crypto before XXXX reversed the charge. Since then the market has dropped 50 %, so not only are both my accounts frozen but I also lost half my money because I'm unable to place a trade. This is my entire life savings and because of XXXX I now lost half of it. Not to mention I can't pay any bills, I can't buy food or gas etc, I can't survive! Today is XX/XX/XXXX, now going on the XXXX week and XXXX stil has my account frozen and won't speak to me. I would like my account to be unfrozen IMMEDIATELY, and also compensated for the money lost due to XXXX negligence. Please Help! Sincerely, XXXX XXXX
08/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • OH
  • 45044
Web
Charles Schwab Bank XXXX NV holds a checking account where I have had several questionable EFT transactions occur since XX/XX/2020. I first talked with a representative of Charles Schwab Bank in XX/XX/2020 about a suspcious debit of {$2500.00} out of my bank account. The Schwab Bank representative records will show agreed with my assessment and reversed the debit to my checking account. This unauthorized debit occurred once again on XX/XX/2020 ( Schwab once again credited my acct. ) and then again on XX/XX/2020 for the same amount {$2500.00}. At this time XXXX XXXX at Schwab Bank told me via email and on the phone that the previous Schwab representatives did not handle the debit/credit to my bank account correctly ( see emails ). He then told me he would file a Fraud Claim and process the credit of {$2500.00} back to me in a " couple of days ''. At this point it has been several weeks with no response from Schwab Bank and Mr. XXXX. Schwab Bank accordingly to research I did through the Federal Reserve Bank is holding my {$2500.00} and is not releasing the monies back to me.
06/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 850XX
Web
On XX/XX/XXXX I received a text from SCHWAB Visa Debit card that my card was used in XXXX XXXX for {$1.00}. A minute later another text that my XXXX debit card was used for {$430.00}. and another text if I authorized this transaction Yes or No. I replied NO. Right away I called Schwab and reported these transactions. SCHWAB canceled my Debit Visa. I only had {$300.00} in my checking account, the fraudulent charge was for a larger amount and I noticed that SCHWAB transfer additional money to cover the charge from my brokerage account. On XX/XX/XXXX I called SCHWAB and asked if they are going to revert the charges. They said they are investigating the case and don't know. Depending on the investigation the decision will be made once the investigation is completed. In the meantime, I have no cash left in my checking and brokerage account. Why can they allow fraudulent charges to clean my account and not fund my account? I did not make these charges, The cards are in my possession and I clearly have not authorized the charge by promptly replying to Schwab 's text.
02/28/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • XXXXX
Web Servicemember
I deposited a check on XX/XX/XXXX via mobile deposit with XXXX XXXX XXXX. The check was from XXXX. I was not told when it would be available. I contacted the institution on XX/XX/XXXX and was told that the funds would be available on XX/XX/XXXX, but that I could reduce that by a day by linking an account. I did so. I called on XX/XX/XXXX and was told that the funds would be available on XX/XX/XXXX, and that linking the account made no difference. On XX/XX/XXXX the funds were still not available. I called and was told that since it was a new account, funds would actually not be available until XX/XX/XXXX. After I pointed out that the depository agreement did not state this, I was told that the problem was actually that they were unable to verify the funds on a XXXX check ( from the financial institution ), and that the funds would not be available until XX/XX/XXXX. I have been given multiple reasons why a check from a different bank can not be credited to my account, and a multitude of dates as to when it will be available. I want this money credited to my account.
02/05/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 95219
Web
ACCT ending in XXXX Around XX/XX/XXXX I had claimed fraudulent transactions on my old Schwab account that was no longer being maintaind actively by me. Schwab falsely concluded that the transactions were not fraudulent and reported " account abuse '' through XXXX without any explanation as to how they concluded the investigation. " XXXX '' from your Schwab Bank customer service line called me on XX/XX/XXXX and after a 68 minute phone call the conclusion was " You have to call XXXX XXXX to report the account as fraudulent ( even though it was XXXX year ago and has since been closed ) and you owe Schwab as the charges are not fraudulent. '' The conclusion was incoherent and did not corroborate with the " account abuse '' remark on my XXXX report. XXXX was disputed back in XXXX and concluded as valid by Schwab. Again, I submitted multiple pieces of documentation proving that the transactions taking place in the account were fraudulent. I have been an excellent customer of Schwab since XXXX and this type of treatment during a time of identity theft is unwarranted.
03/19/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NJ
  • 07712
Web
I 'm a young professional not far removed from college and I had a Charles Schwab Bank High Yield Investor Checking account. After years of being a diligent customer -- never once overdrafting -- Schwab sent me a letter titled 'Re : Closure of Schwab Accounts ' in the mail, in which they informed me they were closing down my account in one month, without providing a reason why. This caused angst because I had to scramble in a short period of time to re-arrange my banking life so I could make pending payments on-time and avoid fees. Contributing to the angst was the fact that the monies in the Schwab account were helping Mom and Dad cover some of their bills. I asked Schwab by phone for an explanation re : the closure, but they informed me they were not legally required to explain why. I wrote the CEO of the company directly to appeal the closure. This appeal was rejected. And when I asked for an explanation, they again refused to provide any information. In short, Schwab fired me as a customer -- a good and diligent customer -- without explaining why.
12/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MA
  • 02478
Web
On XX/XX/XXXX I attempted to withdraw {$300.00} from an ATM in the XXXX XXXX in XXXX XXXX XXXX NV. I was given an error, so I tried again, and got another error. The money was not dispensed. I moved to a different ATM a few feet away and was able to successfully withdraw {$300.00}. I received a text from Schwab asking to authorize the transaction, which I did, assuming it was the second ATM that did dispense the funds, but now I'm not sure which I was authorizing, however I only received money from one ATM. I was not alone, other people can attest to the fact that no money came out of the first ATM. I reported it to Schwab, who provided me a provisional credit and investigated, but found that the ATM log says it dispensed the money. I requested they investigate further and they said they may have run the logs for the wrong ATM so they'd run it again, but they still found that the ATM says it dispensed the funds and withdrew the provisional credit. However, I know for a fact this never happened and I will not be charged {$300.00} for funds I never received.
03/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92821
Web
I've submitted a fraud claim with Schwab about a company withholding my funds. I had used my schwabb account and debit card to deposit funds into an application known as XXXX XXXX. When I went to withdraw these funds from the app they were being withheld and then my account was removed from the app and essentially the existence of my account with the application completely disappeared. I reached out to customer support for the app and they were of no help and would not reach back to me about this issue so I submitted a claim with schwabb about every deposit I made to that application using my account information or debit card information and put a stop payment as well. Schwabb for weeks has not reached out to me about this fraud claim, has done absolutely nothing to recover my funds, and has not given me any updates after repeatedly reaching out. I have not even received temporary funds for the time of the investigation either. They are not holding up their part of the agreement to protect consumers from fraud and letting it run rampant.
12/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 945XX
Web
Having no other option, due to my complaint about my credit union to this organization leading to their retaliating against me using the XXXXXXXX XXXX thus preventing me from obtaining a new checking account anywhere but Chime which has a XXXX limit on mobile deposit ( the check the employer provided was for XXXX ), I had to cash a check from my new employer with Charles Schwab with whom I have some checking accounts I have not accessed in years. I cash the check with XXXX 's mobile deposit, it goes through and I open a new account with an attached VISA card as the funds were intended to purchase equipment necessary to do the job itself. Now I can not access the account at all, the login says that access has been suspended and upon calling XXXX I was told they couldn't tell why access had been suspended. I have also filed a FINRA complaint, assuming you'll simply tell me to do that regardless and being on the cusp of homelessness and needing to start employment promptly, I would prefer the matter to be solved as promptly as possible.
12/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • VA
  • 22152
Web
Approximately on or around XX/XX/2022, I attempted to send money from my investor high yield checking through XXXX and XXXX suspended my XXXX enrollment and emailed me to call them which I thought was odd. I contacted customer service which confirmed that my XXXX enrollment was suspended for suspicious activity ( nothing was suspicious about my activity but whatever ), so I asked them to restore my access to XXXX and they surprised me by saying that this can't happen instantly and they need to reach out to a special XXXX team that customers have no access to and this team will fix the issue within 72 hours. So far terrible support operations but I thought " fine '', I will wait 3 days for the bank to fix their own mistake. 3 days go by and my access is still suspended. I called the bank again and was told the same thing, they will reach out to a special XXXX team which will take 3 days to fix it. I contacted the bank multiple times since then and here we are almost two weeks later and my XXXX is still suspended for no reason.
03/22/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92821
Web
Schwabb has done 2 investigations both yielding the same and inaccurate result about a fraud claim. They are using the same reason as the first time to deny my claim. I have stated on here the CFPB that I have been defrauded and Schwabb is doing absolutely nothing about it. I did NOT authorize any transactions and DID NOT receive any sort of merchandise or services for the money taken by the merchant from my account. There has been zero exchange of goods and services between me and the merchant. Schwabb has called and left voicemails, they have VERY limited hours for the department I am to speak to, and when I call the point person assigned to my case he nor anybody in the department picks up the phone. They closed a second " investigation '' without doing ANY investigating. They never spoke to me, and more importantly they still haven't said ANYTHING about reaching out to the merchant about this. And the reason for that is because THEY CAN'T REACH THE MERCHANT, BECAUSE THE MERCHANT KNOWS THEY ARE DEFRAUDING PEOPLE.
08/10/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 96130
Web
On XXXX XXXX, 2017, I received 3 statements from Charles Schwab, indicating that I had recently opened up accounts with them. Each statement had 3 different account numbers listed and wanted me to verify my information was accurate. I had no knowledge of opening up these accounts with Charles Schwab and called them immediately. I spoke to a representative who asked me a couple of security questions and realized this was fraud when my mother 's maiden name was not established by whoever opened the account. My address was also listed in Georgia when I live in California. The representative transferred my call to the fraud Department, where additional information was taken from me. I was told that my case would be investigated and a fraud response provided when the investigation was complete. The fraud representative advised me to place an alert on bank accounts, credit bureau 's, CFPB and Identity Theft.gov, in addition to filing a police report. I am currently in the process of doing these recommendations.
12/09/2018 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 770XX
Web
During the month of XX/XX/XXXX, we were set to refinance our 1st and second mortgage, aka HELOC ( XXXX/schwab ) loan. We called XXXX to request a pay off and was told this would arrived via XXXX, which it did not. The closing was set for XX/XX/XXXX and included the pay off of our HELOC, however this did not happen. As a result, confusion of the payoff and payment became an issue. Although the pay off was sent secure email, this was not sufficient according to our loan processor. This is an erroneous error that caused grave consequences in our family 's attempt to move forward after experiencing a financial set back after hurricane Harvey XX/XX/XXXX. Our property remains in a disaster affected area but XXXX XXXX has reported a 30 day late payment twice during this time. We ask XXXX to rectify this as soon as possible. In addition, this is the second time we ask XXXX to address the issue of payments during families effort recover from Hurricanes as we do what we humanly can to get back on track.
02/07/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 90250
Web
On XX/XX/XXXX or XX/XX/2019, I opened a Schwab Bank and Schwab One account. Schwab had requested additional details such as a proof of address and identification to complete the opening of the account. The client data verification department of Schwab had successfully verified my details approximately the end of XX/XX/XXXX. Approximately a day later, my online access to Schwab was blocked and suspended due to 'security reasons '. Calls to Schwab had indicated a fraud flag, and multiple calls ( over 8 ) to Schwab went unanswered as the representative was told that the fraud department does not speak with the client directly. After a week, on XX/XX/2019, another call was placed, and a Schwab representative informed me that the account was closed without notice by the fraud department. Unfortunately, the lack of communication and reasoning by Schwab is ludicrous, as well as the multiple phone calls and communication attempts that were needed to gain even a single piece of information.
08/16/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • TN
  • 377XX
Web Older American
My social security check was direct deposited, as usual on XX/XX/2021, yet it was not showing in my account. After giving it a few days, I reached out to Schwab customer service. The agent was adamant that a ) the deposit was never made, and b XXXX the Treasury Department had not issued the payment. I checked my account on the XXXX website. The agent had not been truthful. It showed the deposit made on XX/XX/2021. I contacted customer service again. The agent gave me the same false information ; payment never sent, payment never received. I called social security. The XXXX agent verified that all account numbers were correct and that payment was, indeed, made on XX/XX/2021. Once again, I contacted Schwab customer service. This agent was able to confirm that Treasury had made the payment. But, the bank has no idea where it is or when I might receive the funds. As of today, I still do not have my money or any estimate as to when it is expected. Of course, this has created a hardship.
04/06/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 122XX
Web Older American
I WAS XXXX XX/XX/2015 ON A XXXX XXXX XXXX BY CENTRAL XXXX XXXX BECAUSE I WENT TO THEIR STATION ASKING FOR ASSISTANCE TO OBTAIN STATEMENTS. ACCOUNT WAS CLOSED XX/XX/2015. I DO NOT KNOW HOW MUCH WAS STOLEN BY SOMEONE USING THE SECOND DEBIT CARD. BUT THE BANK CAN TELL WHICH CARD WAS USED. THE PERSON WAS TAKING XXXX OR MORE PER DAY WHILE I ONLY TOOK LESS THEN XXXX AT ANY ONE TIME PLUS IT WAS ALWAYS AN ATM THAT WAS USED AND IN PLACES LIKE XXXX WHERE I HAVE NEVER BEEN TO. THE CHARGES WERE DISMISSED IN COURT AT A VERY HIGH COST TO ME. AND IT TOOK THE XXXX PD HELPING ME TO EVER EVEN GET THE STATEMENTS. ALSO WHY WOULD I BE XXXX IN XXXX XXXX WHEN MY STATEMENT ADDRESS WENT TO XXXX XXXX ADDRESS IN ANOTHER COUNTY IS BECAUSE A XXXX XXXX WAS ARRESTED IN IN THE CENTRAL XXXX JURISDICTIONAL AREA. I HAD TO BE TAKEN BY XXXX TO XXXX XXXX HOSPITAL FOR A XXXX XXXX AS I DID HAVE ANOTHER XXXX XXXX. A MAN AROUND XXXX WHO WEARS GLASSES AT XXXX XXXX XXXX ASSISTED IN THE OBTAINING OF THE SECOND DEBIT CARD.
04/18/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • VA
  • 22003
Web
I received 13 sperate statement in the mail at the end on XX/XX/2020. They all listed an open different account number for each statement which where opened by an identy theif. I havent even researched anything from Charles Schwab and no nothing about the Finiacial company so i had no idea there were myltiple accounts opened under my name with no phone call or email to confirm that these accounts where opened, to at least verify it was me who wanted these 13 accounts opened. When I received the 13 statements in the mail, I realized i was a victim of Identity Thief and tried to find out why these account where opened. so i call the number to Charles Schwabs accounting to find out about these accounts, they cousnt give me any information on who opened these accounts. But I request that all accounts be closed immediatly and to have him contact the 3 credit teporting agencies that I didnt open these and to erase the negative inqury. Now i have put a credit freeze on all 3 agencies.
08/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 953XX
Web
On XX/XX/XXXX i placed ordered XXXX dollars to be sent from my Charles Schwab checking account too another bank. Before submitting i was informed that my information may need to be verified at one point to confirm the transfer. I tried too login again on the XXXX and was notified that my account was locked and that it will be unlocked in the following few days. I called back later in the week and was informed my account was closed due too a business decision and its possible that my funds will be kept by Charles Schwab as they have the right too keep those funds. I have since been calling every other day too try and get more information and they keep saying that the security department may get back to me at some point but i have received no communications of any kind from them. I have even managed too get my information verified by a tier 2 specialist named XXXX over the phone but again have not heard back I desperately need that money back and need someone to help me.
11/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a company's investigation into an existing problem
  • Was not notified of investigation status or results
  • KY
  • 40324
Web
My bank account was accessed and all of my money was wired out over night ( XXXX ) without any notification. I noticed the next morning my bank account showed a amount of XXXX, I called my personal bank they closed my account and said they will start a fraud investigation and this is when it started to get messy. They said they would restrict my bank account to allow my work pay to go in but nothing could come out instead they went on and closed the account so I had to end waiting a extra week for my pay and my wifes pay then I was sent the wrong debit card 3 times for my old account that had been closed instead of sending me debit cards for my new account. After not hearing anything for more then a month about all my money that was stolen I called today XX/XX/XXXX and they told the case had been closed for weeks and theres nothing they can do but told me I could call the place where the money went and try myself ( its not even a real place ) this is very disappointing
03/25/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • WI
  • 54303
Web
On XX/XX/2018 I went to a store in XXXX, there I made two purchases ( approximately {$160.00} and approximately {$240.00}, depending on the exchange rate ). The merchant took my card behind the counter and did something but then she claimed that the machine, which would print a receipt I was to sign was not working. She gave me two scraps of paper to sign which seemed very strange. Later when the charges appeared on my statement I saw that I was charged {$570.00} and {$680.00}. Naturally I disputed the charges and my bank gave me a temporary credits of {$410.00} and {$440.00}. These credits were later reversed when the merchant sent two fraudulent receipts, with forged signatures that look nothing like mine. There are also itemized containing things I never purchased. And these are also signed with a forged signature.I sent a rebuttal of the reversed charges and filed a police report here in the USA, but the bank refused to recredit me with the funds that were stolen.
11/09/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • OH
  • 44128
Web Older American
My Checking and Investment account has been locked by The Banking Institution without proper cause. I have Talked to several representatives and have not received a direct answer to any of my Question.I was told I could Use my Debit card attached to this account even if it was Under investigation by this institution .but when I used the card to pay my bills.the transaction was declined. They told the investigation takes 3-days yet it has been more than 3 days since being locked out of This account without any explanation I have Identified myself as required with the information that was asked.Yet I can not get a Straight answer regarding this matter.They have hung up the phone, They Have Promised to call and Did not .I run a Small Business and I have Clients to Serve.I can't serve my clients without the funds needed. This investigation was not imitated by me Dates XXXX, XXXX XXXX, XXXX XXXX, XXXX each day of communication my calls to this institution. Thanks...
03/12/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 32967
Web Servicemember
On XX/XX/2020 an order was placed with XXXX for {$2800.00} for a computer and the Order number is XXXX. The item was to be shipped by XXXX and delivered on XXXX XXXX, 2020. I wasn't home that day and when I got home the package was not present. the tracking number is XXXX. I checked with my neighbors and waited the requisite 2 days for delivery. After which I contacted XXXX by phone and they were not helpful at that time, so I filed a Dispute with Charles Schwab Bank. Charles Schwab then gave me a temporary credit and reversed the credit on XX/XX/2020 and stated that the charge was legitimate. I then contacted XXXX and they stated I was to file a Police report. The police report was filed with the XXXX XXXX Sheriffs Department on XX/XX/2020. The report was made available on XX/XX/2020 and sent to Charles Schwab and XXXX. The only fair resolution is to refund me the {$2800.00} as the computer was not received by me and either was not delivered or was stolen.
05/25/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 94103
Web
Charles Schwab Bank unilaterally determined to close my account. When it did so, it also removed my ability to access my account and account statements through its website. I recently received a check from Schwab for an amount it represents constitutes the balance in my closed account. It misrepresented in the letter that accompanied the check that I asked it to close my account ( it made the determination unilaterally and contrary to my desire ). It provided to me no statement or accounting of the closed account or any other explanation of how it arrived at the amount of the enclosed check. When I called to complain that I have no means of verifying the amount of the check was the actual amount remaining in my closed account, it still refused to provide me with any online access to my account records or statements and has not given me anything as a means of accounting for the amount it sent to me. It just expects me to take its word for the amount.
02/12/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • PA
  • 15235
Web
XX/XX/2021 I placed a transfer from my primary checking to my brokerage account, internally, both accounts are with Charles Schwab. The money was debited from my checking account but never credited to my brokerage account. I called Charles Schwab after about 30 minutes and asked why it wasn't available. They had said they are aware of the issue and are working on resolving it in just a few hours. A few hours pass and I call Charles Schwab again and am told that it will be resolved within the hour. The day ends and the money is still gone from my account. Today, XX/XX/2021 the money is still not in my account. I contact Charles Schwab upset that we are about to go into a 3 day weekend and I now have no money in my account. The supervisor that spoke to me basically told me to just relax and wait. I got upset with this answer and he hung up on me. I've missed 2 trading days because of this and am now about to have no access to my money for 5 days.
07/17/2016 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Other transaction issues
  • AZ
  • 85027
Web
XXXX chose to charge my checking account indiscriminately. I selected the pay with XXXX option at XXXX and when sent through to XXXX I was given the choice by XXXX to pay with my regular checking account linked XXXX account or my XXXX credit account, I chose XXXX XXXX. I purchased XXXX TV episodes and XXXX movie and when the merchant presented payment requests to XXXX, XXXX charged my regular XXXX linked checking account for XXXX of the transactions and my XXXX credit account XXXX of the XXXX transactions. It turns out the merchant does not accept XXXX credit but if the merchant ( XXXX ) does n't accept XXXX credit then XXXX website should indicate that XXXX credit is not an option when the customer is sent through to XXXX site. The unauthorized requests on my checking account by XXXX has cost me XXXX {$25.00} returned item fees because as i knew when i chose XXXX credit as my funding option, my checking account had a XXXX balance.
10/23/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CA
  • 95828
Web Servicemember
Sir/ma 'm This is XXXX XXXX XXXX i have created checking account with charles schwab on XX/XX/XXXX and i have deposited {$110.00} from my own XXXX XXXX XXXX account to my charles schwab account through XXXX on XX/XX/XXXX. I have verified my identity at XXXX branch ( XXXX XXXX XXXX, XXXX, ca, XXXX ) presented my driver licence with up to date adress XXXX XXXX XXXX, XXXX, ca XXXX, which is also on file with XXXX XXXX account. shortly after i was denied acess to this account, i was told it was because of my adress, i rent a room at this adress through airbnb, i live here long term and i recieve mail at this adress, this adress is also on my drivers licence. my account has been closed and the funds denied. im filing this claim because this is unfair and unethical business practice, im still looking to recieve the money i have deposited with charles schwab {$110.00}. thank you for understanding and have a good day.
12/07/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • CA
  • 90019
Web
I was a victim of fraud recently in a XXXX XXXX scam. I tried to sell furniture and was messaging two separate individuals- who both wanted to pay in advance for furniture they wanted. In my conversations with them, they mentioned they had sent the funds and asked if I received the same email they did - from XXXX and XXXX respectively, saying that the seller needed to pay more in order to upgrade my accounts to a business account to sell the furniture. They asked if they could trust that I would also send funds- so that we would both receive funds back, and I would receive the full amount for the purchase. As I've never sold furniture before, and the emails looked legitimate, I sent {$500.00} and {$520.00} to the two separate individuals ' accounts through XXXX. It wasn't until they tried to request more money - {$1100.00} each - that I realized this was a scam and called Schwab to try to get the funds recovered.
06/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TN
  • 37128
Web
On or around XX/XX/XXXX I discovered I was unable to login into my Charles Schwab checking & brokerage accounts. I have around {$300.00} in checking, and {$6000.00} in brokerage accounts ( one auto investor, one basic investment ). When I called customer service, I was told I my account was locked and in their fraud investigation department and that I would hear something in 3-5 business days. I've called at least 4 times, generally beginning and ending of each week, with the last time on XX/XX/XXXX and am always told the same thing - 3-5 business days and that they would email/contact the fraud department on my behalf. It's now been almost 3 weeks without access to my funds. I want to stay with Schwab based on others positive experiences, but if customer service is like this ( holding my money hostage ) then I may question whether I should. I need assistance either getting my account access back or my funds.
10/31/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • IL
  • 60611
Web
Hello, I went to Schwab at in XXXX on XXXX XXXX to open an " checking account '' and credit line. I filled out the application with XXXX XXXX-personal banker specialist and I also provided 2 years of family wealth that I get from XXXX XXXX XXXX XXXX. I own a property for 13+ years which is on the market now and the proceeds of $ XXXX. I went back the next day. XXXX never called me, the account was closed, I spoke to the bank manager and he wished me will and never helped me his name is XXXX XXXX. Schwab gave me the reason the account was closed was that XXXX was reporting it couldn't be opened. I have had identity theft and a police report so I have never reported to XXXX or corrected anything with them. I do have a file number with XXXX and I believe we are still working through issues. The account should be opened with a credit line. I have contact their customer support to escalate the issue.
09/18/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NJ
  • 07090
Web Older American
On or about XXXX XXXX I asked XXXX XXXX to send me XXXX checks as I only had one check left in my XXXX XXXX checking account. I learned to from Schwab employees that my checking account had been closed! This without my authorization or knowledge! XXXX from Charles Schwab brokerage called late this morning to tell me that BOTH my checking account and my brokerage account had been closed! He told me, " This is a Schwab mistake ''! He said that my two accounts would be restored. Why though were my brokerage and checking accounts closed? Who closed them? Why did Charles Schwab employee XXXX repeatedly tell me my checking account was closed by me when I repeatedly told him that I had not closed it? How confident can I be that this will not happen again? How confident can other Charles Schwab Bank customers be that this will not happen to them? This is a scandal and not just a " mistake ''!
06/22/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Unable to get your credit report or credit score
  • Other problem getting your report or credit score
  • NC
  • 28787
Web
An inquiry to my credit report was pulled by XXXX on XX/XX/2022 for charles schwab bank XXXX. XXXX XXXX XXXX XXXX, Co XXXX phone number XXXX. A fraudulent online checking & high yeild investment account was opened after the inquiry with charles schwab bank on XX/XX/2022. The company was quick to recognize the fraudulent account and closed it on XX/XX/2022. A financial crimes risk management specialist was immediately placed in charge of this issue and contacted me right away. They have been good in contact with me. I asked for copies of thier data that from the person who applied and opened a fraudulent account including any information that person has used. Under the Identity Victim bill of rights I am allowed to request these proof documents for my own legal needs. I have not been able to do that and have waited several weeks to get a response after they responded to me regularly before.
01/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • OK
  • 74014
Web
Hello, I am reporting Charles Schwab for insufficient account opening requirements regard XXXX and XXXX that have result in several ( XXXX as of today ) bank accounts being fraudulently opened using my information. I have contacted the company twice to be told that they do not require anything beyond my ssn, XXXX, and name. On this recent contact on XX/XX/XXXX, I spoke with the security team. She advised me I could not speak to fraud or identity theft. And she confirmed no documentation was provided such as DL number or photo id. I asked for them to block further accounts being opened to which they said they could not. I continue to receive consistent statements, letters, and debt letters on the fraud accounts even after I reported it to the company. I do not feel that this financial institution is aligned with XXXX and XXXX requirements regarding account opening or addressing fraud.
03/16/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CA
  • 94806
Web
Morning I recently opened an account at Schwab. Expierance horrible.One day after my card arrived my account got restricted. I was not notified by Schwab or even recieved a Email to explain why. Upon my own investigation i found that the account was restricted after numerous chats and calls and money spend on the phone trying to get through to get help. I finally managed to get through and was told its with verifications. Its been a few days and a few phone calls later. Still no luck. I am hoping someone out there can assist me in getting my money out of Schwab and closing all accounts/connections with them. Its an absolute pain to try and get hold of a representative. I hope that their management looks into the onboarding process of this bank and their processes. I am sure there are other unhappy clients out there. Hope to get some resolution. Case referance nr : XXXX
06/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 303XX
Web
It has been a month now I dont have access to my checking and brokerage account. The company told me that they suspended my access to my accounts to protect my identity and I have to verify my identity with their authentification team so I can confirm that those accounts was opened by me which I did the same day of our first communication about this issue. They told me that everything has been verified and I should wait a maximum of 24h for the fraud department to unlock my account since they are the only department that have the ability to do it, but since then nothing has been done yet. Every time I called them they just tell me that I have to wait. Around 2 weeks ago I finally received a letter trough mail from the fraud department stating that I have to call them but I tried to contact them several times using the number they told me to call and I couldnt reach anyone.
06/19/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • TX
  • 75067
Web
There was an unauthorized credit inquiry made on my credit file from Charles Schwab. On XX/XX/2019, a fraudulent account was opened with Charles Schwab. I contacted the company immediately advising that this account was not opened by myself. I requested to have the account closed and the credit inquiry removed from my credit file. I followed up with Charles Schwab on Monday XX/XX/2019, to advised that the credit inquiry was still on my credit file. I requested a copy of the letter that was sent to the credit reporting agency for the removal of the inquiry, the company advised that the letter could not be provided due to being an internal system that is used to submit the request. Charles Schwab advised to allow until XX/XX/2019, for the inquiry to be removed. It is now XX/XX/2019, and the inquiry remains on my credit file and no follow up has been completed by the company.
05/23/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CO
  • 80237
Web Older American
I have a checking account with Schwab Bank. On XX/XX/2023 I attempted to withdraw {$100.00} from a bank at the XXXX XXXX in the XXXX. The first transaction failed. So, I attempted to make a second attempt which succeeded. When I got home, I discovered I was charged twice. I promptly reported this to Schwab. Since then, I have been given provisional credits that were then reversed twice. Schwab says they contacted the bank twice and were told that the bank said they were correct. Schwab 's position is that is the end of story and they need to do nothing else. I have asked for some evidence and asked if I could speak to the investigator. They have refused to provide that. I have banked with them for decades and this hardly seems fair. Seems there are likely some type of regulations. Can you help me. I am attaching a message I received from Schwab today.
01/31/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • XXXXX
Web
This morning, XX/XX/2023, Charles Schwab closed my XXXX brand-new brokerage accounts with them, " due to a business decision '', and denied my investor checking account, referring me to the " negative information '' on my XXXX for XXXX basis of their decision. I've pulled my XXXX report this morning, and it is clean, not a single negative mark on there. I have opened many accounts- primarily CDs, since CD rates have been on the rise - lately, so several banks and CUs have inquired into my XXXX file, and opened accounts for me with no problems, resulting in multiple recent inquiries ( as many as XXXX in the last 2 months ) on my XXXX report. When I asked a XXXX XXXX representative if that was the reason, they've checked and advised it was not, but declined discussing any further information about reasons for their sudden and unexplained decision.
08/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 60193
Web
My Schwab account was suspended between XXXX XXXX XX/XX/XXXX. Schwab has sent me an email requesting to confirm my address on XX/XX/XXXX. I have replied to this email with my bills attached on XX/XX/XXXX. Schwab has replied to my email stating that they can not receive email from an unsecured channel therefore I forwarded my information to customer representative 's email that I was on-call with. I called Schwab multiple times to resolve this issue since then but every customer representative has said that the fraud department is processing an investigation and that they can only rely on their email reply. Ever since then, all I am being told is to wait and wait. It has been 2 months now and I still do not have access to my funds in my checking account and my brokerage account. I have stocks investment in the brokerage account as well.
06/25/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07090
Web Older American
There can be no excuse for inumeracy at any bank! Personnel must be able to do such simple arithmetic such as subtracting my birthday year from XX/XX/2019 to determine my age! I was asked my birthday yesterday by a Charles Schwab Bank client advocate. I gave him the date! He then incredibly asked for my age! This went in three ( 3 ) until I finally hung up in disgust! The unauthorized charge by XXXX for {$75.00} on XX/XX/2019 was, therefore, not placed in dispute by this bank! How can I or anyone else for that matter trust a bank whose personnel can not subtract the birth year from the current year to determine my age? I can not! How can the USA maintain its position in the world when bank personnel do NOT know how to do subtraction? The XXXX ranks Americans among the most mathematically illiterate people in the developed world!
03/11/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • MI
  • 48205
Web
Monday XX/XX/XXXX I applied for a Charles Schwab bank account. After completing the applicaton it informed me that it took any where from 24-48 hours for approval. Tuesday XX/XX/XXXX I get an email saying i was provided and to fund my new account. On Wednesday XX/XX/XXXX I checked my credit score and it showed that Charles Schwab ran my account two times for one account. Called trying to see if there was anything they could do on their end to fix this 2nd Hard inquiry because they only informed me on one inquiry. Spoke with a women name XXXX and she informed that it was a mistake on the company and told me there was nothing thy could do to try calling XXXX. Next she began to tell me that my account was closed for reasons i'm unaware of but they sent me an email to not only fund my account but to also complete account information.
09/09/2020 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 23229
Web
Om XX/XX/XXXX I submitted a mortgage refinancing application with a new lender in Virginia. I also have a HELOC with Charles Schwab which is serviced by XXXX XXXX. I was told today XX/XX/XXXX that Charles Schwab Bank will not allow its HELOC to be subordinated to the new first loan thereby causing my refinancing application to be denied. All communication about the HELOC is handled by XXXX XXXX I have NOT received any information about this " policy change. '' This policy is blocking consumers from taking advantage of the decreasing interest rates and improving consumer financial health. Charles Schwab will only subordinate my HELOC ( that dates to XXXX ) if I write the first mortgage with Charles Schwab. How is this an appropriate policy to block all existing customers from refinancing? Thank you for your assistance.
03/26/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 10036
Web
I am extremely concerned about Charles Schwab 's debit card dispute process. During recent travel, I used their visa debit card at an ATM. The ATM took the money but dispensed no cash. As such, I contacted Charles Schwab to file a dispute. That was a week ago and when I called to check on it today, I was told it can take up to 10 business days just to have a reviewer assigned to it! Then after that, it can take additional time to review the claim! This is someone's debit card, meaning their cash is at stake here. 10 days to get a claim to a reviewer, then another period of time to review it is too long and can not be legal - if it is, it shouldn't be. My dispute is for a relatively small amount, approximately {$23.00} but that's not the point. What if someone experiences something larger? This dispute policy is unacceptable.
03/20/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • WI
  • 53562
Web
ThereisnoevidenceofthevalidityoftheXXXXtransactions.CharlesSchwabmadethisdecisionpurelyoncircumstantialevidence.ThevendorfortheXXXXchargecannotbecontactedtoprovideproofofthetransaction,suchasasignatureauthorizationonareceiptthereforethistransactionisunauthorizedandfraudulent.CharlesSchwabstaffpresumptuouslyallegedthiswasrelatedtoagentlemansclub. AccordingtotheFederalTradeCommission,Ifsomeonemakesunauthorizedtransactionswithyourdebitcardnumber,butyourcardisnotlost,youarenotliableforthosetransactionsifyoureportthemwithin60daysofyourstatementbeingsenttoyou. ItookallnecessaryactionpursuanttofederallawandCharlesSchwabpolicytocomplywithreportingandcontactedCharlesSchwabimmediatelyafteridentifyingtheidentitytheftandfraudulentactivity.CharlesSchwabhasaresponsibilitytoreplacethelostfunds. XX/XX/2018XXXXXXXXXXXX,#XXXX{$620.00}
03/10/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • WA
  • 98004
Web
On XX/XX/2018, I opened an online checking account with XXXX XXXX XXXX on the Scwab.com Customer Center. It wasn't until attempting to establish direct deposit that I learned XXXX XXXX XXXX had closed its online account. I learned the company had closed the account without sending any written notification that provided any reason for its closure. I felt betrayed and hurt because I thought establishing direct deposit with a trusted bank would make life easier. Evidently, XXXX XXXX XXXX neither values my time nor money because it doesn't want my business. It's company doesn't care about treating customers respectfully by providing answers to their questions and information about their accounts. After this experience, I do not trust American financial institutions and will never deposit my hard earned money into one.
09/09/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CO
  • 80003
Web Servicemember
I have a checking account with Charles Schwab. On XX/XX/XXXX, I noticed that almost {$15000.00} in unauthorized transfers had occurred in my account. I have no idea who made these or how it happened, and I called Schwab Customer Service. I was told they would initiate and investigation and I had my account completely locked down so no one could access it. I spoke to an account representative in the Investigations Department on XX/XX/XXXX and he said he would contact me again on XX/XX/XXXX. Today is XX/XX/XXXX and I have still not heard from him. I have called Schwab several times between XX/XX/XXXX and XX/XX/XXXX, and my calls are never returned and no one is explaining anything to me regarding their fraud investigation ( if one is even occurring ). I have been advised by an attorney to notify the CFPB and XXXX.
09/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33311
Web
I opened an account with XXXX XXXX I made a mobile deposit and now my account is restricted I was told by a representative to walk in the bank and to verify myself I walked into the branch and an employee told me to come back they see where I uploaded my documents and it should take up to 3 to 5 business days this is the 6th business day Im being disrespected By representatives I am being told they cant tell me anything even when I walk in to the branch I want access to my account where I could invest my funds and also carry on with my daily living expenses My Mortgage its almost behind I did everything that XXXX XXXX has asked me to do in speaking to a representative on the phone and from the representative telling me to walk into the bank Im getting ran around in circles can someone please help me
08/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TX
  • 79407
Web Servicemember
On XX/XX/2022, I attempted to login to my Charles Schwab account that includes my checking account and was met with an error " For your protection, we need to verify your identity before proceeding. Please call XXXX for assistance. '' When I called over the course of the past week and a half, nobody knew why I couldn't access my funds. I was told there wasn't an extension to the office that is handling this and they will review it for 7 to 10 business days. I can't access my money in either my brokerage account or in my checking account for almost two weeks. I have tried to resolve this with Schwab, tried to get a reason why my money is unavailable. I trusted them with XXXX of XXXX of dollars of my hard earned money and they won't let me even close the account or get my funds. This isn't okay.
02/11/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • OH
  • 440XX
Web Older American
I tried to get into my account in XXXX. I was blocked, after many attempts, I did get someone to tell be that my account was closed. I asked about the balance of {$10000.00}. Talked to many people at Schwab, some helpful, some hung up, but I found out that the account was closed, but not by me, middle of XX/XX/2021 with that balance, {$10000.00}. I did not close the account, nor did I receive that money. I did however, get a letter from Schwab dated, XX/XX/2021 with their checked attached, which was earlier than my correspondence with them, stating that the account is now closed per my request and enclosing a check in the amount off the closing balance, {$.00}. The letter and check is dated earlier than I started this entire situation. I have copies of all documentation regarding my complaint.
03/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92708
Web Older American
ON XX/XX/2023 I WENT TO THE XXXX XXXX ATM LOCATED AT XXXX XXXX XXXX, XXXX XXXX CALIFORNIA AND WITHDREW XXXX XXXX DOLLARS FROM MY ATM DEBIT CARD ENDING IN XXXX AT THE TIME THIS WAS MY LAST WITHDRAWAL AS I HAD ALREADY WITHDRAWN A TOTAL OF XXXX FROM THIS ATM, THERE WERE SOME RALLY SHADY PEOPLE OUTSIDE SO I JUST WITHDREW THE MONEY AND IMMEDIATELY HID IT SO THAT THE HOMELESS PEOPLE WOULD NOT SEE IT. WHEN I GOT TO MY CAR AND COUNTED IT LIKE TEN TIMES I REALIZED THAT THE LAST WITHDRAWAL OF XXXX MUST OF SHORTED ME SIXTY DOLLARS BECAUSE I ONLY HAD XXXX WHEN MY RECEIPTS SHOW XXXX. I AM A SENIOR CITIZEN AND I AM RAISING XXXX SMALL GRANDCHILDREN. I NEEDED THE CASH TO GIVE TO MY GRANDSON THAT IS IN COLLEGE, I NORMALLY WOULD NEVER WITHDRAW THAT MUCH OUT AT ONCE. PLEASE HELP ME GET MY XXXX ASAP THANK YOU
09/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07740
Web
Yesterday on XX/XX/XXXX I deposited a check through the XXXX app. I then tried to transfer a portion of said check to another bank, as it was made available for me to transfer. A few hours later I try to log in and it says my account is locked due to security reasons. I call and they explain to me that my account was locked due to an investigation by the fraud department. I've read online and from friends that these reviews can take anywhere from 30-90 days. I can not wait that long. I am a XXXX XXXX XXXX, I have bills I need to pay and don't have the ability to do so without accessing my funds. No rep has been able to put me in touch with the fraud department as they are not able to be reached over the phone. 3 emails have left no answer. This is money I need to access to pay my bills.
07/27/2021 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NC
  • 27616
Web
Client Name : XXXX XXXX XXXX Client A/C Number : XXXX ABA/Routing Number : XXXX A/C Type : Checking Bank : CHARLES SCHWAB BANK I, XXXX XXXX XXXX ; a USA law-abiding citizen maintain a checking account with Charles Schwab Bank as detailed above with a running balance of {$250.00} currently. The Bank, so named, has without reason continued to place restrictions on the said account and continue to return unpaid checks validly issued on the account by me. Prior to this complaint, I have provided to the bank all requested documents and have via telephone answered all their concerns. I have no other option as a minority XXXX man living in a racially decimated XXXX XXXX XXXX than to approach CFPB to resolve this and get Charles Schwab Bank to release my funds immediately.
06/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 13090
Web
Charles Schwab Bank recently charged off a negative balance on one brokerage account for about {$660.00} on XX/XX/2022 from an error on THEIR END. THEY NEVER NOTIFIED ME OF THIS OR SENT AN EMAIL OR ANYTHING. NOW I TRANSFER IN {$800.00} TO MY ACCOUNT WITH BALANCES OF {$0.00}, NO NEGATIVES AND THEY TAKE MY WHOLE {$800.00} THAT I AM USING FOR RENT. HALF OF THEIR STAFF SAYS TO TRY USING MY CARD AGAIN EVEN THOUGH IT CLEARLY SAYS RESTRICTED. THIS IS A NIGHTMARE THEY WONT SOLVE IT BECAUSE SUPPOSEDLY THE MARGINS TEAM DIDNT LEAVE A NOTE ON THE ACCOUNT. THIS IS XX/XX/XXXX AND IM BEING TOLD MY ACCOUNT WAS RESTRICTED DAYS AGO WITH NO EMAIL OR TEXT OR CALL OR LETTER, JUST STEAL MY MONEY THE NEXT TIME I TRANSFER MONEY IN?!?! WHY WOULD YOU LET ME TRANSFER MONEY IN THEN?!
10/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • NC
  • 27713
Web
On XX/XX/2020 I opened a checking account with Charles Schwab XXXX XXXX XXXX XXXX. Both Checking and Brokerage accounts were immediately approved and opened, I was able to access them online. On XX/XX/2020, I received a letter in the mail stating that my account has been closed as it " Doesn't meet Schwab 's business guidelines. My credit score is excellent and I don't have any negative remarks on any type of credit bureaus ( XXXX XXXX XXXX, XXXX ... etc ). I had a Checking and Brokerage accounts with Charles Schwab in the past, I had them for years, that was also closed without an explanation. I used that account for daily debit card purchases. All other transactions were Bank to Bank XXXX, No cash or money orders were deposited in that account.
06/12/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • 94703
Web
On XXXX XXXX , 2017 , I applied for a Schwab checking account, a High Yield Investor Checking account ( see Attachment B, page 2 ). Schwab ran a XXXX inquiry on that same date ( see Attachment A.pdf, page XXXX ). On XXXX XXXX , 2017 , I received a letter from the company, stating my application for the account had been declined, due in part to information on XXXX ( see Attachment B, page 7 ). I applied again for the account sometime before XXXX XXXX , 2017 . The company again declined my application stating the same reason as in the XXXX XXXX , 2017 letter ( see Attachment C, page 1 ). I do not see what it is the company sees on XXXX that would bar me from opening a checking account with them.
10/28/2019 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • OH
  • 43130
Web Servicemember
I have a retirement account with Charles Schwab. I have been trying since XX/XX/2019 to activate my account after a move from XXXX to XXXX. I have continuously sent in documentation about my current address. I kept being told that it was approved and currently processing ( I have emails, dates, names and locations of service reps stating this ). As of XX/XX/2019, I called again and spoke with an individual from XXXX. This individual finally sent in an urgent request to active my account so that I may take a withdrawal for a home purchase I have been planning. I still do not have an active account however they continue to take fees from my account without processing my order since XX/XX/XXXX as well as possibly being unable to close on the home.
03/30/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CO
  • XXXXX
Web
I applied to get a Checking account with Charles Schwab and to do that I had to open a brokerage account too, which I funded with {$50.00}. What they did n't tell me is that they were gon na do a hard inquiry on my credit and then they declined my account because I 'm young and do n't have much credit history. I could get over that, but they sent me a letter saying that my investment account had been closed as well, and I had already put {$50.00} into that account. Now when I try to transfer my money out it says that account is restricted. I thought it might be a certain waiting period but it 's been more than a few weeks now and I still ca n't get my money. {$50.00} might not seem like much to Charles Schwab, but I 'm a poor college student.
10/18/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • FL
  • 33484
Web Servicemember
Legitimate Real Estate Agent XXXX XXXX XXXX contacts me and says he has a buyer for my XXXX timeshare. He says I have to send a cashiers check or postal money order to XXXX XXXX XXXX, a title company in California to have the title search report done on my timeshare. I send XXXX via Postal Money orders off my debit card to XXXX and as soon as I do this, I get another email from XXXX XXXX saying there is a problem and he needs to send a courier to me to sign the documents in person and then I 'll get my money. When I try and call him or email him, all phones are turned off and XXXX is now off the " Online XXXX '' which I later find out is fraudulent in and of itself and I 'm out my money. I file fraud complaint with Charles Schwab Bank.
04/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92660
Web
Over a year ago now Charles Schwab restricted access to my account that I use for personal and business where they blocked my online access to my checking account where I have over {$15000.00} in funds. These are proceeds from my XXXX sales account. XXXX XXXX from Charles Schwab personally placed a restriction on the account and none of the bank associates during the 10+ calls was able to assist me resolving the issue and XXXX XXXX does not answer his phone or several emails that I sent him. I need assistance in getting access to my funds and account. Checking account number : XXXX Routing number XXXX person responsible for the issue is XXXX XXXX his email is XXXX his direct phone number that he never ever answers is XXXX
02/03/2018 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • TX
  • XXXXX
Web
Please see the latest complaint sent to the company # XXXX. We have not received any indications when our interest rate has changed or payments due and the amounts of these payments. A representative informed me indications of change in interest rates can not be communicated because the change happens to quickly to allow notifications to be sent to us. However, this results in missed, past due payments and collection activity. This has been the case since we have completed our five-year bankruptcy terms. Although the BK completion charged us to be on time for every payment. This is contradictory information and seem to be set up in an effort to attempt to foreclose on our home again ( which happened while we were in bk )
04/10/2020 No
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 11373
Web
XX/XX/XXXX Lost wallet and ID document, SSN, Driver license, Green card , 3 XXXX XXXX XXXX credit card , 1 XXXX XXXX XXXX debit card , Thai ID and Driver license, 1 XXXX XXXX credit card. XX/XX/XXXX Notice from XXXX about the Inquiries viewed by others. That have unauthorized account below was open. 1.XXXX XXXX XXXX XXXX XXXX. ; XXXX XXXX XXXX, XXXX, NY XXXX 2.XXXX XXXX XXXX ; XXXX XXXX XXXX, XXXX, IL XXXX 3.Charles Schwab ; XXXX XXXX XXXX, XXXX XXXX , CA XXXX 4.XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX , XXXX XXXX, NY XXXX -XX/XX/XXXXNotice the call center about the identity theft. The representative explain that account will be frozen during the investigate and will be close after they are finish the investigation.
10/04/2016 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Other service issues
  • CA
  • 94115
Web
Charles Schwab ( brokerage ) illegally took {$190000.00} from my bank account at the Charles Schwab Bank in XXXX, XXXX today ; I deposited a Trust check from XXXX XXXX XXXX, XXXX, XXXX for this amount on Saturday, XXXX XXXX, 2016 into the only ATM and only real Bank Schwab has. We believe they are operating a XXXX State illegal bank where " back office '' is XXXX XXXX XXXX, XXXX where Bank Statements are processed. Deposits are made by pre-addressed envelopes which go to XXXX XXXX, XXXX. We believe these are illegal racists acts by the " Client Advocacy Team '' which is a fraudulent name for a Unit with actions like XXXX during XXXX. I am an expert on Banking ; You will note " CAT '' on the withdrawl attachment.
10/05/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • OH
  • 456XX
Web
I opened a Checking and Brokerage account with Charles Schwab in XX/XX/XXXX. I immediately funded said accounts and purchased stock using the Brokerage account. A few days after opening, Schwab locked both accounts claiming they believed them to have been opened fraudulently. Since that time, I have contacted Schwab numerous times ( 12 ) and supposedly given them all the information they need to regain access to my accounts. Each time I have been told that another office will remove the block and give me back access in 3-4 business days. It has been 6 months of going through this and still haven't regained access. I am obviously being given the run around, which was honestly unexpected from a company like Schwab.
05/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 92835
Web
I received a letter from Charles Schwab that stated they will close my accounts on XX/XX/2022 for undisclosed reason. I've been a loyal customer with both checking and brokerage accounts with them. I even have the XXXX XXXX Schwab XXXX card associated with Charles Schwab. A few weeks ago I received a phone call just clarifying the frequent activities on the account, and I was told that the activities were perfectly fine and I can proceed with using the accounts as I normally would. Fast forward and now I've received a letter that they will close the account. Charles Schwab is absolutely my favorite bank and brokerage and it's absolutely disheartening to see them lie to me about using my accounts as normal.
12/01/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 75048
Web
Charles schwab account is locked/frozen. Initially it was locked for an undisclosed reason. I initiated a transfer of {$8800.00} to an external of mine on XXXX. I was contacted by the Charles Schwab team and informed that there would be a 10 day hold before the request could be completed since the account was new. During a routine login on the 10 day XXXX, it was discovered that the account was locked. I contacted the security team and was informed that it could take 3-5 days to be resolved. I contacted charles schwab on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX for updates and was informed that the account was locked for suspected fraud. No further information has been provided concerning the investigation.
03/27/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94109
Web
I remotely deposited a check in the amount of {$2000.00} on Friday, XX/XX/XXXX into my Charles Schwab checking account ( account number ending in XXXX ). As of Tuesday, XX/XX/XXXX, the funds were not made available despite telephoning the bank to request the funds be made available. The customer service agent insisted that the bank had rights to hold the funds until Thursday,XX/XX/XXXX even though I said that funds deposited via check should be made available by the next business day, which would be tuesday XX/XX/XXXX at the latest. Very disappointed that the customer service agent did not escalate my request despite my efforts to explain the funds availability requirements under applicable federal law.
07/24/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • WA
  • 986XX
Web
On XX/XX/XXXX I checked my Schwab Bank account and found a not saying 'CLIENT REQUEST NETCSH '' and my entire balance ( {$47000.00} ) had been deducted from my portfolio on XX/XX/XXXX. I messaged the online service and was told that my account was closed and a check was sent to my address on file. I called the bank 's 24/7 hour hotline and was told they had no information but I could call during business hours ( in 2 days ) to speak with the department. I received no email, message or response about such a large and sudden change to my account. I will call when the department opens, but at a minimum this is extremely frustrating that the bank could let something like that happen without any notice.
09/17/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 08759
Web
My SS check gets direct deposited. I then pay my bills. I sent out 2 draft checks from my account, one was properly handed, the other was not. Then I noticed an amount that had been debited was credited back and redebited. The check in question presented after I had thought my account was in a positive balance and after I paid another bill leaving my account overdrawn. I was socked with 3 XXXX fees for the check. When I called about it, the bank employee cou ; dont get his story right regarding draft checks and personal checks. He refused to do anything about the overdraft status. I literally have zero money now to purchase food or go to the doctor. And that is because of this. I have documentation.
10/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • IN
  • 46220
Web
I just noticed that Overdraft protection feature on my Charles Schwab Checking account was enabled without my consent. After I talked to the bankers, I was informed that the feature was automatically enabled for all customers unless customers reached out to the bank to remove the feature. Most banks offer the option when customers sign up the account. In addition, customers can check that status on their online banking. However, with Schwab, customers are not offered the option when opening the account. And customers can't check and remove the feature online themselves. Schwab creates extra burdens and obstacles for customer to opt out overdraft feature, which potentially harm customers ' interest.
12/08/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • 91702
Web
I opened a Schwab bank brokerage account and checking account at XX/XX/2019. They checked my credit at XXXX with Hard pull inquiry. I got approved at same day. everything goes right. I set up my online banking ready to fund to my account. When I try to login in my online bank at XX/XX/XXXX. I realized my account has been close by the bank. I called their customer service they said everything is ok but my XXXX has negative information about my account?? What. I opened lots of bank account never have problem about my account. And they check my credit thru my SSN. and already approve my account. Why they still check another system to close my account. I don't accept it. I think they insult me a lot.
11/19/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NY
  • 10034
Web
On XX/XX/2018, XXXX XXXX XXXX ran a hard inquiry on my credit. The creation of my new joint checking account with the Bank was completed on XX/XX/2018. However, as I was signing up for the joint checking account there was no note that a hard inquiry would be ran in order to approve the creation of the account. This unauthorized inquiry into my credit has lowered my credit score. Additionally, I have attempted to fund my account and have started auto-deposits from one bank to Charles Schwab, and have yet to see it be reflected in my account. To date I have funded the account with {$500.00} that appears as deducted from my origin bank account but does not appear in my Charles Schwab account.
04/13/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • WA
  • 98112
Web
1. Debit Card holder of Charles Schwab Bank XXXX card. NO foreign transaction card, with all ATM fee reimbursement. 2. XXXX XXXX, 2015, ATM/DEBIT transaction in XXXX, XXXX, at XXXX Bank XXXX XXXX XXXX. 3. Charged excessive fees on debit transaction. 4. Schwab has FAILED to provide full breakdown of all fees in over 90 days of repeated requests. 5. Schwab XXXX of XXXX CAN NOT determine after 90 day investigation who OVERCHARGED the debit transaction. 6. DEBIT charges are automated which means numerous FRAUDULENT charges are made against many innocent companies. 7. XXXX WILL NOT COOPERATE nor allow me to contact them. 8. SCHWAB refuses to provide their XXXX relationship manager!
11/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • TX
  • 76131
Web
My employer is XXXX XXXX and my direct deposit from part of my paycheck was supposed to go into a Charles Schwab bank account ending in XXXX on XX/XX/23. No other deposits were impacted before or after. I regularly got {$100.00} into my bank account with no issues. My employer provided me the trace number of XXXX and XXXX came back and said they found nothing with that trace number. My money disappeared and I feel like someone stole from me. I want my money and I can provide statements, paystubs and other proof that this money should be there. I been dealing with both my employer and Schwab for almost XXXX months with this issue. There has only been finger pointing and no resolulion.
11/29/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07030
Web
I transferred {$49000.00} from my old savings account into my Schwab account. For no reason, Schwab has indefinitely frozen my account, despite multiple hours on the phone with their customer services, and many different forms of identity authorization ( I've given them my SSN, the correct answers to my security questions, the correct balance in my account, and the correct answers to multiple public records quizzes ). They claim they can't see why my account was frozen. They also say they can only reach their internal investigators via email. No one can help me and now I can not access a large portion of my savings. My money is being held XXXX, for no reason, and without my consent.
09/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • NY
  • 10033
Web
I have a brokerage account with Charles Schwab that was opened around XX/XX/2021 which was supposed to also include a checking account. I called Schwab 's customer service today on XX/XX/2021 to make sure that I could use the brokerage account and checking account as my main deposit and they informed that XXXX XXXX found negative information about me. I went on XXXX XXXX to pull my report that they have on me and no such negative information was found. I can attach the report that was given to me. I am unsure why I was declined and feel like my money isn't safe in a brokerage account that I can't easily liquidate when that was what they told me when I was opening the account.
05/25/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Confusing or missing disclosures
  • AL
  • 36535
Web
Me XXXX XXXX XXXX have been banking with Schwab bank for almost a year they restricted my account for a XXXX dollar XXXX purchase i have stocks and bonds money I use to earn a living they completely blocked all access to all six of my accounts I verified my identity I sent my drivers license proof of address answer personal question from third parties I have lost shares in my stocks I have lost penalties have lost finances I am seeking legal action for discrimination XXXX motivated my investments have been ruined my money is declining I recently faxed documents to verify address and identity I was told I would be contacted in two days its been a week and this is ongoing.
08/29/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • AL
  • 36830
Web Servicemember
I was frauded by someone posing as a professor at my university offering a remote work position by spoofing and redirecting his email. I was emailed a check for {$2500.00} on XX/XX/XXXX and cashed it on my phone into my Charles Schwab Bank account on XX/XX/XXXX. I was told to send {$710.00} for my supplies to a XXXX account under the name of XXXX XXXX, which shows up on my bank history as XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX, the check I initially cashed on XX/XX/XXXX was returned and the amount was taken out of my account. I initiated a dispute with my bank on the XX/XX/XXXX and received notification from the bank that the funds could not be recovered on XX/XX/XXXX.
06/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • AZ
  • 85345
Web Servicemember
I have created an account with Charles Schwab. The account included a brokerage sub-account and a high yield checking account. Both were funded by XXXX of XXXX. The account was then locked, requiring verification. I have contacted Charles Schwab on several occasions. Most recently on XX/XX/24 through phone. I have visited a local branch for Charles Schwab in XXXX, Arizona. They did not unlock the account. I have requested that the account be closed, and this was not allowed. The account will not be closed, and funds were not returned to the account which funded these two. I made two payments of XXXX. One for a brokerage, and another for a high yield checking account.
04/15/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NV
  • 89074
Web
I applied to Charles Schwab for a Brokerage account and a Checking Account on XXXX-17. They opened the Brokerage account, and the Checking account was pending. On XXXX17 the Brokerage account was closed and I was not approved for the checking account. I called on XXXX-17 and was told I would receive information in a letter they were sending giving specifics. I have received the letter from them but there is no specific information as to what caused them to reject me as a customer. This is a violation of the FCRA. Without knowing what they viewed in a report that caused my rejection, I can not make sure that there is not a mistake and repair any misinformation.
09/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • ME
  • 04401
Web
I placed an order on XXXX, in XX/XX/2020. The purchase was made using my card connected to my Charles Schwab card ending in XXXX. I do not remember the exact amount of the purchase, but it was around {$1300.00}. I never received the device that I had purchased, and open the dispute with Charles Schwab. The dispute was resolved in my favor, and I received a credit for about {$1300.00}. After, I continued with Charles Schwab for a few more months before eventually closing my account. Sometime after the account was closed, Charles Schwab reversed the dispute without merit, causing the closed account to incur a negative balance of about {$1300.00} plus additional fees.
02/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • VA
  • 223XX
Web
I transferred {$100.00}, {$100.00} and {$460.00} from our joint checking to our joint brokerage on XX/XX/2021 and it is showing deducted from our joint checking account, but is not showing in our joint brokerage account. It has been over 48 hours and they keep promising me that it will get fixed, but it hasn't been fixed yet. I wanted to invest that money on XXXX by buying shares of the ETFs I own, but I was prevented from doing that. XXXX is preventing me from investing that money. They even refuse to put the money back into my checking account. Attached are screenshots of the deductions from the checking and the lack of deposit into the brokerage.
09/05/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • PR
  • 00987
Web
Charles Schwab blocked my accounts for fraud alerts, but I've never had a fraud problem. The bank often label most of my transactions for fraud without a real reason. They asked me to send a notarized letter with my ID to confirm my identity ( again ). This was 7 days ago. I sent the notarized letter 6 days ago. I still don't have access to my funds and these are my only accounts. I am in a XXXX XXXX without access to my money. I ran out of medications and food. They are not giving me answers or solutions. My health and other aspects of my life are at risk for this situation. I call every day twice and they don't do anything. Please, help me. Thanks!
10/03/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • NV
  • 97501
Web
Charles Schwab stockbrokers control Schwab which generally consists of XXXX people ; they illegally operate interstate banking using a combination of primarily brokerage account, BU THEY CONTROL THE BANK, They are attempting to close my checking account which they have no legal authority to do. They are NOT happy when I shorted Schwab stock and bought a put option. We believe that the FDIC could shutdown for unlawful banking activities We believe the CFPB should assess Schwab {$500.00} XXXX. We wrote perhaps {$55000.00} in checks against a {$90.00} thousand deposit and these check including a check for the purchase of a car need to clear.
05/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NY
  • 105XX
Web Older American
Witholding tax is withdrawn each month from my checking account at Charles Schwab Bank. I am not required to file 1040 due to low income. No witholding has ever been taken in brokerage accounts or funds. IRA is opt out. For 2022 the amount was too small to report. I did not file. Numerous contacts saying it is fixed yet it does not stop. This is an interest bearing account. Capital gains, dividends and other taxable income have never been taken from other accounts. Why should THIS BANK take withilding when other banks do not? Why won't they let me opt out in this account for tiny amounts when they do for large amounts in onother accounts?
06/07/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CA
  • 94112
Web
This is regarding my Charles Schwab brokerage account. My account been locked for online access since mid XX/XX/2022, I also have no access to any statement because they are also online. I gave called Charles schwab twice to removed the lock but havent gotten a response because it is under review. It is now XX/XX/2022. Theres no illegal activity on this account but they claim theres third party access because I used a family computer collectively. If this account is insecure, they should at least close the account and refund my funds back to me or back to my external transfer account They made no attempt to do so and just locked my account.
03/30/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • KS
  • 678XX
Web
On XX/XX/2021 I deposited my paycheck into my XXXX banking account when I signed up I signed up for brokerage Plus mobile checking my brokerage account is open but I can not get a checking account to open up there for all of my money is stuck in my brokerage account now and I am unable to withdraw my money I tried getting a hold of XXXX to get this problem fixed they tell me that I need my identity verified I tried calling identify my identity they tell me that I don't need to do anything and that my account should be working soon here it is a few days later I still can not access my money and XXXX still will not do anything about it
01/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PR
  • XXXXX
Web
This is the continuing of a closed complaint with no resolution. CFPB does nothing for the consumer but I wanr people to see that this bank and CFPB its not pro consumer. Today is Saturday, XX/XX/XXXX and nothing has changed after XXXX days of this issue. I dont have my debit card and my requested compensation ( that my lawyer will take care of that ). I only receive the letter that Ive been submitting to my creditors. A job that they shouldve done because its their fault but now Im stuck losing my time thanks to them. Ive had to borrow money to go to my doctors visits and do my errands as I still have no access to my money.
02/15/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 78411
Web
I have a retirement account with Charles Schwab. On their web site, they advertise that customers with certain amounts of money with Schwab qualify for mortgage rate discounts. From their web page, it looks like I qualify for a 0.25 % rate discount. For this promotion, they have a tie in with XXXX XXXX. When it came time to find out what the mortgage rate was, the XXXX people assured me that the discount was applied but the rate they offered me was the same as what both XXXX and XXXX XXXX offered with no discount. I consider this to be very deceptive advertising and operating on the part of both Charles Schwab and XXXX XXXX.
04/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CO
  • 80302
Web
ATM fees for the month of XX/XX/2022 were requested. Charles Schwab always returns ATM withdrawal fees as part of their refund policy. Schwab asked me on a recorded line today with representative XXXX to ask my new bank to return those fees even though they were transaction through Charles Schwab Bank while all accounts were still open. Charles Schwab also admitted to retaining monies owed to me without my knowledge. These new monies owed to me are somehow currently blocking access to my brokerage account which is still active. The amount was $ XXXX USD. I have reported this bank to FINRA and SEC multiple times in 2022.
08/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • TX
  • 758XX
Web Older American
My wife passed on XX/XX/21 and has account XXXX with Charles Schwab Bank which contains {$100000.00}, Account XXXX with {$29.00} and I have not been able to get them to forward the funds. It is their reference number XXXX XXXX XXXX XXXX XXXX. They set up a call to me and forwarded the forms to complete plus sending them a copy of death certificate and the letters Testamentary. This was done and forwarded on XX/XX/21. XXXX XXXX is the person I have dealt with and they will not return a call. I forwarded the forms again on XX/XX/21 via fax and have had no response. Would appreciate any help you can give me on this matter.
09/25/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • NJ
  • 07090
Web Older American
Mr. XXXX XXXX of the Charles Schwab Advocacy Group by letter dated XX/XX/2018 told me that one ( 1 ) person at Charles Schwab closed my accounts! One person! There were no controls to prevent this! The person angry with me because of my request that she refused to honor to add my middle name of XXXX my name on my checks in spite and with vengeance closed all my accounts! Mr. XXXX later reopened my accounts but again this person closed them! One person was able to lose my accounts and place my financial situation in absolute turmoil! No supersivion! No controls! No nothing! All done by one lone person!
04/25/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Confusing or missing disclosures
  • GA
  • 30307
Web
My wife and I opened a new checking bank account with Charles Schwab. T o do this we provided our XXXX expecting that this would be used for a identity verification and result in a soft credit file hit. Ch arles Schwab has done a hard credit file hit. We did not apply for any credit and we do not want any credit with Charles Schwab. We have requested Charles Schwab to remove it and they refuse. We have disputed it with XXXX . The hard credit hit is only with Equifax. Charles Schwab has done soft credit hits with XXXX and XXXX . Soft credit hits for identity verification are fine.
03/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • TN
  • 37064
Web
I attempted to open an account on XX/XX/2023. I unfroze my credit report, and was told I was denied an application due to information in XXXX. There is no negative information in the report. They won't disclose any details about why my application was denied and refer me back to XXXX. I have high income & high credit scores ( XXXX ). I have a right to know what specifically caused my application to be denied. They repeatedly refuse to disclose any details. There's nothing in my report that would deny me an account, and in fact, I opened an account with another bank just 4 months ago.
04/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 93619
Web Servicemember
I opened a new account at Charles Schwab, a checking account with debit card and checks, as well as a XXXX account on XX/XX/XXXX. I transferred XXXX XXXX dollars into my checking account and they locked my account without any warning text, no email, no phone call, no nothing. Just a message when I try to log on saying my account is on na security lock and to call customer service. Now a month later, still no access to my account or my money. Every time I call, they say they can't tell me anything, it should be 2-3days. It ; 's been a month, I need access to my funds. Please help.
11/10/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • IL
  • 60137
Web
I filled a claim with Charles Schawb bank regarding fraud on my bank account in XXXX. There are over XXXX worth of charges to XXXX on my account with I did not make or authorize. The claim has been denied and upon notification from the bank I was provided with a document from XXXX which shows all of the charges on my card. That document shows, that my card was manually entered on all transactions except one ( which the card was swiped ) There is a name on the room that is not mine and the signature is not mine. These are fraud charges and need your help in getting my money back.
06/20/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Improper use of your report
  • Reporting company used your report improperly
  • FL
  • 32712
Web
Please investigate this fraudulent inquiry as I did not authorize this credit inquiry from your company. You are reporting inconsistent, incomplete and inaccurate information on my credit report and I DEMAND this inquiry to be permanently DELETED from my credit report. Please provide signed documents with my signature or any other documents showing I supposedly applied for an account on XX/XX/2019? Please provide me with all written documentation within 10 days or this is a violation and you must DELETE it from my credit report.I only want you to respond via CFPB. Thank you
09/10/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 941XX
Web
On XX/XX/2018 I received a promotional offer from XXXX XXXX XXXX whereby if I deposited {$10000.00} into my checking account I would receive a {$100.00} bonus on XX/XX/XXXX. I followed the instructions and deposited the {$10000.00} in my account, which remained there for over 90 days. I have yet to receive the {$100.00} from Charles Schwab despite numerous calls and requests. This is unacceptable as I could have earned more money putting these funds elsewhere, XXXX XXXX XXXX can not simply go back on the terms of their agreement and fail to provide the promised bonus.
10/30/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • VA
  • 22033
Web
I have had a Charles Schwab account for a while and due to my husband 's unemployment, we have had overdrafts - I don't mind paying when there is a legitimate overdraft. However, Charles Schwab routinely holds my deposits and will not release the funds - even well after the funds have been substantiated - and continually charges me overdraft fees. This month alone I have been charged {$150.00} mainly because they will not release the check funds. This is very unfair and one of the checks is written from my very own account so I know that the money has cleared the bank.
07/02/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NV
  • 89011
Web
On my XXXX birthday, XX/XX/2019, Charles Schwab Bank called me and told me that they were going to close all of my accounts. This included my retirement account, my brokerage account, and my checking account which all have always been in perfect standing. I have always maintained a very healthy balance for many years, as soon as I was able to open a bank account. They would not give me any reason nor allow me to justify why they shouldn't close my account. This has put me through incredible hardship as a XXXX year old understanding and navigating the financial space.
07/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • IA
  • 50315
Web
I opened a checking account with Charles Schwab. I deposited {$2500.00} into this checking account. Few days later I recieved my debit card and activated my card. Then suddenly I'm locked out of myy account unable to log in or use my funds. The login page gave me a number to call. I deposited the check on XX/XX/2023. I have been locked out still to this date! I was told the fraud team is investigating it. I have faxed everything they asked for but I'm still locked out! They took my money!! The money is from a court case paying me for my XXXX XXXX I need this money!
11/01/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 91607
Web
I used Charles Schwab ATM card to withdraw XXXX XXXX pesos from a hotel atm while visiting XXXX. I use this debit card because they reimburse any foreign transaction fees and guarantee any fraud protection, even internationally. After withdrawal, I noticed that they actually charged me XXXX USD instead of XXXX XXXX pesos ( about XXXX USD ). I contacted Schwab regarding this issue and also showed them statements from the hotel demonstrating that the particular ATM I used does not dispense USD. The response from Schwab was more or less dismiss the case.
03/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 34110
Web
On XX/XX/2021 I reported a fraudulent brokerage account and a platinum debit card to Charles Schwab that was opened with my information. They informed me that this would be closed and my information would be flagged appropriately so this does not happen again. I reached out on XX/XX/2021 because I had yet to receive confirmation in the mail of the closure. During this call, I was informed that Charles Schwab bank allowed another brokerage account to be opened with my information after I already reported identity theft to them less than a month prior.
12/19/2019 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Cashing a check
  • AZ
  • 85006
Web
My social security number is XXXX. Since about 2011, I am still waiting on wages owed to me. Over the past eight years, I've attempted to make partial payments on my balances owed approximately {$2000.00}. I believe I appreciate Charles Schwab Bank 's collection agency for accepting money from me over this time. However, the original funds have not been recovered from my client 's checks yet. Now, I am concerned about damage to my FICO score to qualify for a home. I am still collecting unemployment and now I am starting school next year.
12/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • VA
  • 22201
Web Older American
In the mail XX/XX/21 I received two separate envelopes from Charles Schwab Bank. One is a new Debit Card I did not apply for. The other is a notice of funds availability saying {$260.00} was deposited into a new account on XX/XX/21. I did not open that account or set up the debit card. I called, spoke with XXXX in the ID Theft department at Schwab Bank. He gave me case number XXXX and said the account was closed on XX/XX/21. I am very upset because someone - not me- was able to open this account and attempt to transact business on it.
07/09/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • NY
  • 100XX
Web Servicemember
XXXX is unable to resolve a money transfer that fraudulent. Having a XXXX XXXX XXXX XXXX, a securities license, and having been in banking myself, I am aware of that kind of cash transfer app is an extreme danger to the consumer as many people might have families and outstanding obligations and are taken advantage of such as myself. Neither XXXX or Schwab Bank has refunded my money and they seemingly release themselves from any indemnity by providing cloudy details. Has transparency and financial protection disappeared altogether?
06/24/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Unable to open an account
  • NC
  • 27870
Web
I opened a bank a Schwab online checking and they closed my account, actually XXXX XXXX XXXX and any other bank account that I apply for declines my application and they blame it on information that XXXX has for me. When I obtained my report from XXXX there is nothing on it, it simply says a few places that obtain the report in the last year. I contacted XXXX XXXX on XX/XX/2021 and spoke with a foreign sounding person who I specifically told not to put my phone number on their database and when I got the report it was their anyway.
11/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 302XX
Web
Mid XX/XX/2021, I was transferring funds to an external bank account. I received a call to verify the transaction and I confirmed that I made the transaction and was told it would process the next business day. My account was immediately locked for potential Fraud and has been for more than 2 weeks. I call daily to check on the status of my account, it is still locked and customer service tells me that there is nothing I can do because the fraud department is unreachable. Without access to my money I can not pay bills or buy food.
09/05/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 92020
Web
Hello i had a large amount desposited into my Charles Schwab account back in XXXX and after I payed a bill in advanced they locked my account the next day since then Ive been trying too get in contact with them but no success on my end. Ive Called and called emailed letters but no response. Im willing too give them any information regarding my account so I can access my money this is very frustrurating and problem causing, That was my savings money so I can pay bills coming up is rent and im really stressing! Please help!
07/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • ME
  • 040XX
Web
On XX/XX/24 my parents received a checkbook for a new account for high yield savings account with Charles Schwab. Additionally, there was a message left on their home message machine from a " Charles Schwab Rep '' requesting a callback to a number that is not associated with Charles Schwab. I called the Charles Schwab fraud line and they told me they could close the accounts and that they had been flagged as potentially fraudulent from the start but that information had been provided to pass through the fraud checks.
05/16/2022 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Money was not available when promised
  • XXXXX
Web
On XXXX XXXX, I created a XXXX ( US {$14000.00} equivalent ) international transfer from my brokerage account in Schwab to the XXXX XXXX account for my tuition payment and living expenses. On XX/XX/XXXX, the beneficiary of this transfer has still not yet received the money. And therefore, I asked Schwab to put a SWIFT trace on my wire transfer, however, up to now, already three weeks I still didn't have any update, and my money is still disappeared. It is not usual for a wire transfer to take so long processing time.
03/11/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NY
  • 11210
Web
On XX/XX/2021, Charles Schwab Bank closed my checking account with {$200.00} remaining. They provided false information for a month, claiming that a check was mailed to my address on file. On XX/XX/XXXX, they admitted to never returning my funds and claimed that an undisclosed department would provide feedback on why they opted to keep my money in lieu of resolving the theft. I have no outstanding charges, fees or pending transactions that would interfere with the return of my own money from Charles Schwab.
10/18/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CA
  • 95054
Web
Opened a Brokerage+ Checking account with Charles Schwab as my employer uses this broker for equity awards. I see two hard credit pulls on my credit report to open this one account. I didn't authorize the second credit pull. On contacting the customer verification team, I was told that the second pull was a mistake and that a request has been forwarded to the team 's manager to look into it/fix it. The turnaround time promised was 7 days. It has been almost two weeks and there have been no updates.
03/22/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 108XX
Web
Approximately 1 year ago, I informed Charles Schwab & Co. that an account had been fraudulently opened in my name. They have always acknowledged that the account is fraudulent. However, the account has never been closed. I have been getting repeated letters ( mailed to a former address but forwarded to me ) from Chares Schwab indicating that my balance is too low and threatening to refer my account to a collection agency. Each time I call, I am told that the issue will be resolved but it never is.
02/07/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • FL
  • 33486
Web
I received an email in XX/XX/XXXXadvertising that " Charles Schwab is offering a bonus of {$200.00} for using your High Yield Investor Checking account. You must do the following : Enroll in direct deposit by visiting our site. Establish and make direct deposits totaling {$2500.00} or more before XX/XX/XXXX. '' I completed the requirement and it stated that " The incentive deposit will be deposited into your High Yield Investor Checking account byXX/XX/XXXX. '' I have not yet received the bonus.
06/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • UT
  • 84606
Web
On XX/XX/XXXX, XXXX XXXX closed my brokerage account saying it was under a financial/fraud review. On XXXX XXXX I told them to just close my account since they hadn't contacted me to conduct the financial/fraud review and to send me a check for the {$1000.00} balance in the account. As of XX/XX/XXXX, they still have not contacted me or sent me a check for my remaining balance. I understand that the fraud department might be backed up, but holding my {$1000.00} locked for a month is ridiculous.
05/28/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • KS
  • 661XX
Web
On XX/XX/XXXX a hard inquiry was put on my credit report from Charles Schwab. I reached out to Charles Schwab fraud department and they said 7 checking accounts were open in my name and have been closed. The fraud representative from Charles Schwab said that the hard inquiry will be removed off my credit report in seven days. On XX/XX/XXXX the hard inquiry remain on my credit report. I reached out to Charles Schwab fraud department and they informed me that the accounts were still open.
03/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • FL
  • 331XX
Web
I have been attempting for over 4 months to close this account with charles Schwab and they are making it impossible to close and have the money returned to me. We have called and sent emails numerous times without any success. I am the XXXX of an company and neither I nor my vice president nor my manager has had any success. As this account is not earning much interest, I want them penalized for the loss of the past 4 months whereby I could have reinvested the money the way I wanted.
07/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 75025
Web
I received 6 debit cards linked to 6 different Charles Schwab bank high yield investor checking accounts. I never opened any such accounts, in fact, I have no accounts with charles schwab. I called the company and they have put a fraud alert on the accounts but they recommended that reach out to this agency. The rep was unable to give any details, not the date account was opened or the contact details used for the transaction. I recently unfroze by credit about 3 weeks ago.
02/17/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • TN
  • 38018
Web
About a month ago I lost my debit card from Charles Schwaab. When I called to report the card stolen, I was given a hard time from beginning to end. For some reason my account was marked as having something to do with fraud. I again, explained to them that there was no fraud and I had simply lost my card. A few days later I was told that Charles Schwaab was closing my account, and was never given a reason as to why. To me this was a very unprofessional and malicious action.
08/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IN
  • 46725
Web
Access to my account was suspended around XX/XX/XXXX for suspicious activity. I haven't traveled or made any transactions outside of my home town. On XX/XX/XXXX I called customer support to resolve the issue, and was told that there would be an inquiry opened into my case. The following day I called again and was told the issue could take 2-10 days to resolve. After ten days I contacted the CFPB to see if they could help unrestrict my account and allow me access to my funds.
06/04/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • IL
  • 60045
Web Older American
My accounts are held at Charles Schwab. My wifes accounts are also held at Charles Schwab in the name of her Trust. My wife was the trustee of her Trust. She died XX/XX/XXXX. I am listed as the successor Trustee of her Trust. I have been trying to gain access to my deceased wifes trust accounts for 3 weeks. I provided them the original death certificate three weeks ago. Please help me gain access to the accounts Schwab has a copy of her Trust and the death certificate.
08/09/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 129XX
Web
I tried to deposit a paper check into my account via mobile deposit. I was told that I did not qualify for the feature of mobile deposit because I had an NSF after being double charged by a different institution. In effect, they denied me the ability to deposit money because I did not have enough money. The checking account is designed for people who travel extensively, which I do for work. They have in effect XXXX a key feature that makes the account viable.
03/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • MI
  • 48044
Web
Received a letter yesterday XX/XX/21 from Charles Schwab about an account open in my name using my personal info. I did not open said account at any time. Today XX/XX/21 recieved a debit card contacted Charles Schwab customer service informed them my identity has been stolen and used to open an account, police report was made. Spoke with Fraud department from Charles Schwab - Investigation and account was frozen will have continuous communication with me
01/19/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • FL
  • 32244
Web
Charles Schwab has placed a hard inquiry on my XXXX credit report when I applied for the checking account which is not a credit card or a loan product. I did not ask Charles Schwab to extend any credit to me in any way. Lots of banks make soft inquiries on credit reports for products that does not extend consumer any credit ; however a hard inquiry was not mentioned in the terms nor was it necessary especially I did not request any credit.
12/31/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11566
Web
I just try send simple cashiers check to my house to pay a vendor for some thing and they lock my account and all my funds in my checking account I need pay bills and groceries they cant just lock me out they say they contacting fraud department to let them know my cashier check was me and verified but still no response Im having XXXX XXXX they shouldnt be able legally lock my funds like this indefinitely during holidays
12/16/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • GA
  • 30349
Web
When my checking account was opened I opted out of overdraft protection. several times I have contacted the bank and found that the overdraft protection was never turned off. This summer my account went into an overdraft and there were no funds to cover it and they closed my account. had they honored my wishes and the law then my account would never have overdrafted and I would have had my transactions declined.
11/07/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TX
  • 78750
Web
XXXX XXXX issued me and my ex-wife a check ( # XXXX ) in the amount of {$15000.00} in XX/XX/2020. The check has both my name AND her name on it. However, Schwab bank improperly deposited the check to her " personal '' account without my endorsement at the back on XX/XX/2020. The money belongs to a loss claim of a house that was awarded to me in the divorce. As of now, the money is still in her account.
06/24/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07090
Web Older American
XXXX called from XXXX XXXX this afternoon. He needed to identify me. He asked for my Mothers maiden name which I then gave him. He then asked my birthday which I then gave him. Incredibly, he asked my age!!!!!!! I repeated my birthday! Again he asked my age. Again I gave my birthday. Again he asked age! The XXXX question I have ever heard! Total incompetence! What kind of company is this? I hung up!
06/15/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92648
Web Older American
On XX/XX/28 Charles Schwab Bank allowed ( without my authorization ) a transfer from my checking account to a XXXX Checking account in the amount of {$1400.00}. On XX/XX/XXXX i found out this had happened i called them and told them i never requested this transfer and that i need my money put back into my account to pay bills. They denied my request and told me it would be sent to the fraud dept.
08/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • SC
  • 29073
Web Servicemember
Yesterday, XX/XX/2021 I was informed my Charles Schawb Checkings account with a balance around {$5300.00} was locked due to fraud suspicions I made a call twice provided my identity said I was cleared and the fraud department would be emailed and would reach out and today XX/XX/2021 I called again I got the same response nothing different and I havent received a call back or any emails
09/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 32073
Web
Charles Schwab Brokerage and XXXX XXXX XXXX XXXX. Opened account XX/XX/XXXX. Funded account with {$500.00} on XX/XX/XXXX. Was not able to log in short after. Called on XX/XX/XXXX and verified identity. Was told to wait for fraud team to unlock account. Called on XX/XX/XXXX and was told the same thing. Called on XX/XX/XXXX and again told the same thing. Can not login as of XX/XX/XXXX.
04/18/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • NY
  • 11801
Web
I wired money to a charles schwabb account, total of XXXX. The company ( XXXX ) I was to wire the funds to i learned to be a fake a few days later. When the company ( XXXX ) did not return my call i tried multiple times to speak with someone at charles schwabb to notify them about the scam. I was told there is nothing that can be done, they would not even make a note of my phone call.
04/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • AL
  • 36535
Web
On or around XX/XX/2021 I made a purchase with XXXX XXXX my phone was malfunctioning and the charge was made multiple times I called the bank to verify the charge and was asked security measures Wich where satisfied I was told I would be able to access my account and I keep going through the same series of verification and security measures and I still don't have access to account
11/09/2023 Yes
  • Credit card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NV
  • 89084
Web Older American, Servicemember
XXXX CHARGED ME {$53.00} ON XX/XX/2023. I DID NOT ORDER THIS. i CALLED THE CREDIT/DEBIT CARD COMPANY AND THEY TOOK IT OFF ON XXXX XXXX. ON XXXX XXXX THEY PUT IT BACK ON. AFTER 3 MORE CALLS TO THE CC COMPANY THIS IS WHAT THEY TELL ME. IT WAS MY EMAIL, MY IP ADRESS AND IT WAS A RENEWAL. GREAT LET THEM SHOW THE ORIGINAL CHARGE ON THE ACCOUNT, BECAUSE THERE IS NONE. THEY HUNG UP
12/04/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • NY
  • 11365
Web
This bank it giving me a hard time first they told me to apply online I do and I told them I have a fraud alert to process my application they must verify my identity they then tell me to send them my license which I have and they still have not opened it instead keep me on hold and application this is nkt fair instead of processing my identity and having the account opened
09/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 18301
Web
Today Monday XX/XX/2023 I sent 2 wire transfers from my connected brokerage account ending XXXX to XXXX XXXX XXXXXXXX ( see attachments ) A few hours later I went to log into my Schwab account and noticed it was locked. It said to call customer service. I called and they said I must wait up to 24 hours for it to be unlocked after I answered all verification questions.
04/05/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NY
  • 11435
Web
I checked my personal credit report, which I acquired on XX/XX/18 and I noticed an unauthorized inquiry had been made. I sent out letters, who conducted the inquiry and asked them to remove their credit inquiry from my credit profile. I request that you initiate an investigation into the inquiry on my credit report to determine who authorized the inquiry.
07/13/2017 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • WI
  • 549XX
Web
Schwab bank closed my Schwab Bank High Yield Investor Checking Account. I opened the account and was told to wait for my wife to become a joint owner of the account prior to depositing money into the account because this will affect how the debit cards are issued. My account was closed by Schwab. They claim they sent me letter, but I did not receive them.
04/22/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • CO
  • 80504
Web
Charles Schwab informed me last week -- out of the blue -- that they were closing my brokerage account, my IRA and my checking accounts. This is the fourth bank to close my accounts without giving me reasons why. I have had this happen with XXXX, XXXX XXXX and XXXX XXXX, too. This problem goes back to around 2010. I NEED to know the cause of this.
06/07/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • IL
  • 60615
Web
Charles Schwab has denied me access to my checking and trading account with out no notification or reason why. I have called several times and nobody can tell me why i can not access my account. If I had an open position i would be bankrupt right now. I recieved no phone call or email notifying me why. They said they could not tell me why
08/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NC
  • 28277
Web
On XXXX XXXX XXXX Charles Schwab sent me a letter saying they decided to close my account. After numerous phone calls they refuse to provide any information as to why. They did so abruptly without any notice causing direct deposits into my account to be blocked, causing me a lot of financial problems. I was a customer for over a decade.
12/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • KY
  • 40324
Web
Charles Schwab had someone call me regarding the complaint I filed they asked me questions and I answered honestly they asked me if I received a phone notification for my money to be drawn out I stated I did not receive anything and did not authorize anything this bank is very unprofessional and Im very disappointed in their actions
06/29/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • MN
  • 55343
Web Servicemember
I am a victim of identity theft and someone opened up an account with Charles Schwab using my personal information. I have never applied for or opened an account with Charles Schwab. I was just released from XXXX, and was XXXX for over 17 years. Review the attached documentation. Full Name : XXXX XXXX XXXX, DOB : XXXX, SSN : XXXX
04/01/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • XXXXX
Web
on my XXXX report, I have found collection account from Charles Schwab bank, however I do not have any relation to this bank, and account seems to be opened under my name fraudulently, as I am not living in the XXXX for XXXX years Date reported : XX/XX/2019 Account number last XXXX digits : XXXX The amount owed : XXXX $
07/20/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TN
  • 38104
Web
XX/XX/XXXX I opened a checking account online. I was sent an email that said the account was approved and I could fund the account. XX/XX/XXXX I transferred {$500.00}. That money was accepted. The next day my account was suspended. I have called over 5 times and am told it will take 3-5 days. That was over 3 weeks ago.
04/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • 94103
Web
I have tried to open a checking account with Schwab on XX/XX/XXXX. However, they still haven't approved the account. They said there is a delay in processing new accounts. But the company do little to fix the issues. Iv talked to them many times, with little help to get my account opened. It's been more than 3 weeks.
01/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07650
Web
After having funds deposited from NJ Unemployment, Charles Schwab froze my account. I now have no access to my brokerage account or my unemployment funds. The documents they had requested I already submitted. Currently feels like my unemployment funds have been stolen by Charles Schwab during these very trying times.
07/15/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • XXXXX
Web
on my XXXX report, I have found collection account from Charles Schwab bank, however I do not have any relation to this bank, and account seems to be opened under my name fraudulently, as I am not living in the US for 6 years Date reported : XX/XX/2019 Account number last 4 digits : XXXX The amount owed : XXXX $
05/25/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 33713
Web
I received a paper in the mail stating about my new account with XXXX XXXX it is a bank XXXX XXXX feature with cash checking checking account that was opened in my name with my credentials but the email address is Someone else 's I never opened this and thand this is the 2nd company that has this information.
05/10/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • IL
  • 60031
Web
I continue to receive statements by postal mail or other papers by mail but thought from my calling to close my account recently by phone with a representative that they said my account would be closed per my request?!! simply put there bank did not fit my financial interests. I decided to bank locally.
10/03/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 94115
Web
Charles Schwab has illegally interfered with my bank account deposit of {>= $1,000,000}. Yesterday we wrote checks against this large deposit. My car purchased Sunday ( XXXX XXXX ) on Sunday and wrote a $ XXXX+ to pay for it. These stockbrokers should be assessed a {>= $1,000,000} for this fraud.
11/08/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • KS
  • 67213
Web
On XX/XX/2021, I received a letter from Charles Schwab notifying me that I had opened an account. The letter is dated XX/XX/2021. I called Charles Schwab and told them and they said that they are aware of it and are taking care of it. I believe I am going to have to freeze my credit.
05/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CA
  • 94103
Web
It's been several weeks since bank suspended my XXXX profile. I contacted many times to get it resolved. But they haven't done anything. They refuse to get a complaints registered because they say they have nothing to do because XXXX XXXX needs to do it. What am I supposed to do
10/05/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Money was not available when promised
  • PA
  • 156XX
Web Servicemember
My fathers 401K was distributed back in XX/XX/2022 to XXXX XXXX and then when XXXX XXXX moved to Charles Schwab Bank the money never transferred. I was told that the amounts had been distributed and that they would transfer to Charles Schwab Bank but they have not.
11/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MA
  • 023XX
Web
An account was set up in my name, without my knowledge or authorization at XXXX XXXX. I did not request the account to be set up. I received a letter from them with a debit card. I am in the process of contacting the company to get the account closed.
12/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 223XX
Web
Schwab 's mobile app won't let me take a picture of the back of my check, thus preventing me from making a mobile deposit. I was recommended to mail in the check, but wasn't guaranteed to arrive ( especially with USPS delays and loss of mail recently ).
10/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 78216
Web
Had unauthorized transactions on the account, funds credited, but locked account and will not transfer funds even though law requires access to the funds while they investigate. They also lost {$720.00} that im fighting with them over at the moment.
12/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • NV
  • 89509
Web
Charles Schwab has put a hold on my checking account since mid XXXX. I've called 5 times and they just say the account is on hold for security reasons with no other information. I've verified all the information they've asked. I just want my money.
07/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • AZ
  • 85257
Web
XXXX took money from XXXX bank ( Charles Schwab checking account ) but didnt get any money. XXXX told me need took XXXX days, then without any solution but took away my another XXXX dollars, they know my XXXX level low, but do not give me any help
03/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • CO
  • 80204
Web
I attempted to put in a trade for NOK using Schwab 's brokerage services and a pop up notified me the trade was halted, so I cancelled but the trade went through an hour later when the stock tanked. Schwab has not provided a resolution for this.
12/08/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 92037
Web
I have a Charles Schwab checking account and brokerage account for more than one year, and one day, they suddenly think I am doing fraudulent things and they closed all my accounts later. I did n't do anything illegal at all, I ca n't endure it!
11/09/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • KS
  • 67213
Web Older American
On XX/XX/2021, I received a letter from Charles Schwab that I had a account opened fraudulently I did not open this account. The letter is dated XX/XX/2021. I have contacted them to tell them that it was open fraudulently without my knowledge.
11/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NY
  • 11218
Web
hello, I have been trying to get my money back from my Charles Schwab account ( which they closed ) for 3 months. they refuse to send me the money via wire and give me no information as they allege it is undergoing a " fraud investigation. ''
12/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • OK
  • 73110
Web Servicemember
I deposited a fairly large check into my checking account. The check cleared. The funds are still in the checking account. But they have closed my account and will not mail me a check for the remainder on my account. Isn't this illegal?
07/13/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NJ
  • 07090
Web Older American
Charles Schwab is obstructing justice-a felony-and interfering with the administration of government by closing my long held accounts in retaliation for my filing complaints against it with the Consumer Financial Protection Bureau!
11/25/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • NJ
  • 08816
Web
All I want to do is unblock my account for access. The customer service keeps me on infinite holds. They resolved a fraud issue I believe already. Someone tried to cash checks in my name. They have lengthy investigations.
04/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 77064
Web
On XX/XX/2021 received 5 different debit cards for different checking accounts that were opened in my name thru Charles Schwab Bank. I have contacted them, they stated they would close the accounts and report the fraud.
06/30/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 90660
Web
I opened up four accounts at Charles SCHWAB and they restricted access and refuse to give me back my money. Ive sent in everything they have asked for notarized documents Id etc I just want my money back
10/13/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • DC
  • 20009
Web
Charles Schwab will made a hard credit pull on my credit report when signing up for a new bank account. Lots of banks make soft inquiries but nowhere does it say that they will make a hard inquiry.
06/05/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • CO
  • 80302
Web
NSF charged by Schwab for closed account on XXXX through XXXX. Schwab has victimized this client for the last time and will cover all costs associated for their decision to close all accounts.
12/20/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • TX
  • 78744
Web
Charles Schwab XX/XX/2017 credit inquiry. I had applied for a checkings account and didnt know they would do a hard pull. XXXX XX/XX/2017 - XXXX XXXX XXXX XXXX XX/XX/2017 - XX/XX/2017
03/04/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • GA
  • 30340
Web
On XX/XX/2019 a hard inquiry by Charles Schwab Bank was made without my authorization. I called them sent the bureau a request to remove it from my credit report. They did not help.
10/26/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • NJ
  • 07032
Web
Charles Schwab refuses to process my bank account opening request. I do believe I am being discriminated due to my national origin and I would like this issue properly addressed.
03/23/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • MD
  • 212XX
Web
Charles Schwab & Co. Online Profile Request all accounts closed Identity Theft/Fraud XXXX XXXX XXXX XXXX XXXX Sent certified mail request ; unknown delivery.
02/10/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • PA
  • 19403
Web
COMPANY REFUSED TO OPEN CHECKING ACCOUNT. I PROVIDED ALL DOCUMENTS AND MY SOCIAL SECURITY NUMBER AND SUPPORT DOCUMENTS. PLEASE OPEN ACCOUNT. SEE ATTACHED.
12/13/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • WA
  • 98033
Web
XXXX XXXX XXXX, generated an Inquiry from XXXX XXXX, 2017. I created an account online for checking account. I was not expecting a hard inquiry.
12/28/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • NJ
  • 07712
Web
My debit card was stolen. When I notified the company, they told me because the thief used my PIN that all charges were not fraudulent.
01/09/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • XXXXX
Web
My checking account was closed with no reason. Charles Schwab refused to provide an explanation as to why my account was closed.
07/31/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • MA
  • 02062
Web
I have hard inquiries on my credit report that I did not authorize and the companies refused to remove them.
06/05/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • GA
  • 30542
Web Servicemember
on XX/XX/, Schwab bank failed in sending money to XXXX XXXXXXXX. ( please, see attached documents )
08/25/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other transaction problem
  • CA
  • 92377
Web Older American
Removed {$87000.00} from my Roth IRA at XXXX XXXX without my knowledge, consent or authorization.
07/14/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NC
  • 27455
Web
I called XXXX on XX/XX/XXXX he did n't find the account numbers listed no reslove
03/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • XXXXX
Web
Charles Schwab bank refuses to let me open a checking/savings account with them.
02/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • IL
  • 60137
Web
My account was closed last year can you please explain why that happen.
10/01/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TX
  • 77459
Web
There is a credit inquiries on my report that do not belong to me
07/31/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NV
  • 89113
Web
XXXXfore Inquiry from XX/XX/2019 Bankcard XXXX/fore hard inquiry
10/01/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • FL
  • 320XX
Web
CHARLES Schwab sent me a fake check caused my credit problem
06/20/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • TX
  • 77065
Web
I did not authorize credit inquiries made by this company
08/31/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TX
  • 78717
Web
They lock my online account for no reason
02/09/2024 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IA
  • 506XX
Web Servicemember
02/02/2024 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • CA
  • 92264
Web
01/26/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 773XX
Web Servicemember
01/22/2024 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CA
  • XXXXX
Web
01/16/2024 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • VA
  • 23607
Web
01/12/2024 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • PA
  • 173XX
Web
01/10/2024 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Wrong amount charged or received
  • NV
  • 89142
Web
01/03/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MN
  • 55320
Web Servicemember
01/03/2024 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WA
  • 98108
Web
12/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • WA
  • 98368
Web
12/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • VA
  • 23607
Web
12/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • KY
  • 40324
Web
12/26/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • FL
  • 33312
Phone Servicemember
12/22/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Unable to open an account
  • CA
  • 93410
Web
12/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • MA
  • 02149
Web
12/20/2023 Yes
  • Money transfer, virtual currency, or money service
  • Foreign currency exchange
  • Problem with customer service
  • FL
  • 32504
Web Older American
12/18/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • CA
  • 92606
Web
12/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AR
  • 726XX
Web Servicemember
12/05/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 91203
Web
12/01/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CT
  • 06902
Web
11/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • NY
  • 10022
Web
10/29/2023 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • WA
  • 98411
Web
10/25/2023 No
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 94947
Web
10/24/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Confusing or missing disclosures
  • MA
  • 02149
Web
10/10/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Problem with a company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • MI
  • 48180
Web
10/04/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • FL
  • 34103
Web Older American
10/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 94608
Phone Older American
09/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • MA
  • 02445
Web
09/21/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Problem with a company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • MI
  • 48180
Web
09/19/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • Paying off the loan
  • AZ
  • 85283
Referral
09/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33467
Web
08/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened without my consent or knowledge
  • AZ
  • 85051
Web
08/23/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 78748
Referral
08/22/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • 94541
Web
08/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CO
  • 80206
Web
08/05/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 11218
Web
07/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • MA
  • 02141
Web
07/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 33304
Web
07/01/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NC
  • 278XX
Web Older American
06/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 94102
Web
06/05/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92025
Phone
05/23/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Getting the loan
  • MI
  • 48307
Web
05/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • IN
  • 46037
Web
05/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
Web
05/15/2023 Yes
  • Checking or savings account
  • Checking account
  • Incorrect information on your report
  • Information belongs to someone else
  • GA
  • 30342
Referral
04/10/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94560
Web
04/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NJ
  • 07029
Web
04/07/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 77098
Web
04/04/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • OH
  • 44236
Referral
03/31/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • CA
  • 95133
Web
03/27/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 10069
Web
03/13/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Unable to get your credit report or credit score
  • Other problem getting your report or credit score
  • MD
  • 20910
Web
03/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • AZ
  • 85297
Web
02/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IL
  • 60613
Web
02/19/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NE
  • 68701
Web Servicemember
02/17/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 90035
Phone
02/13/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • ND
  • 58078
Phone
02/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CA
  • 91748
Web
02/08/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • FL
  • 33403
Web
01/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • PA
  • 17202
Web
01/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 30291
Web
01/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 19611
Web
12/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Incorrect information on your report
  • Information belongs to someone else
  • VA
  • 20165
Web
12/26/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • IL
  • 60137
Web
12/26/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • IL
  • 60137
Web
12/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • PR
  • 00987
Web
12/18/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CA
  • 90066
Web
12/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • MI
  • 48092
Web
12/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 91320
Web
12/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • FL
  • 33596
Web
11/21/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with fraud alerts or security freezes
  • NJ
  • 08043
Web
11/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NJ
  • 08043
Web
11/19/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • PA
  • 18612
Web
11/09/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 75069
Referral
11/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94122
Web
10/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06511
Web Servicemember
10/19/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 94107
Web
10/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 90025
Web
10/16/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • TX
  • 77406
Web
10/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 93726
Web
10/10/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • DE
  • 19971
Web Older American
09/23/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • FL
  • 33432
Postal mail
09/20/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • FL
  • 33432
Postal mail
09/17/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 32038
Web
09/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • WA
  • 98006
Web
09/07/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Received unsolicited financial product or insurance offers after opting out
  • TN
  • 38141
Web
09/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • WA
  • 98102
Web
08/29/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TN
  • 38103
Web
08/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 75025
Web
08/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • GA
  • 30346
Web
08/13/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NC
  • 28079
Referral
08/05/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • TX
  • 75069
Web
08/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 30068
Referral
07/23/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Unable to open an account
  • MO
  • 64138
Web
07/22/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • TX
  • 75033
Web
07/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MT
  • 59106
Web
07/11/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 95125
Web
07/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 95351
Web
06/30/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NY
  • 10461
Web
06/23/2022 Yes
  • Money transfer, virtual currency, or money service
  • Money order
  • Fraud or scam
  • FL
  • 33872
Referral
06/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • AL
  • 35143
Phone
06/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • NC
  • 28031
Web Servicemember
05/28/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Fees charged for closing account
  • CA
  • 90266
Web
05/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • CA
  • 90278
Phone
05/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 92108
Web
05/12/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94404
Referral
05/10/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • TN
  • 37040
Referral
05/09/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • LA
  • 71270
Referral
05/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 94133
Phone Older American
05/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • TN
  • 37042
Referral
05/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • LA
  • 71270
Web Servicemember
05/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CA
  • 90278
Referral
05/02/2022 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Account opened as a result of fraud
  • IL
  • 60137
Web
04/25/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 90044
Referral
04/19/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • WA
  • 98033
Web
04/10/2022 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • OH
  • 43016
Web Servicemember
04/09/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90266
Web
04/08/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Unable to open an account
  • CO
  • 80212
Web
04/06/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Unable to open an account
  • IL
  • 60661
Web
04/05/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • OH
  • 45750
Web
03/30/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • WA
  • 98008
Web
03/29/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 94102
Web
03/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • NY
  • 11225
Web
03/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • WA
  • 98101
Referral
02/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33141
Web
02/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NJ
  • 07481
Referral
02/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NJ
  • 07481
Web
02/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • NC
  • 28408
Referral
02/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IA
  • 50310
Referral
02/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 34135
Referral
02/14/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Struggling to pay mortgage
  • CT
  • 06824
Web
02/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 92808
Referral
02/13/2022 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Confusing or missing disclosures
  • CA
  • 91601
Web
02/04/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Can't close your account
  • FL
  • 34219
Phone
01/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • MT
  • 59601
Web Older American
01/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 21774
Postal mail
01/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • TX
  • 77042
Referral
01/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • IL
  • 62959
Referral
12/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • IL
  • 60137
Web
12/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 91789
Referral
12/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • KS
  • 66212
Phone Older American
12/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • FL
  • 32177
Web
12/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90804
Referral
12/07/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • OR
  • 97211
Web
12/07/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • TX
  • 77042
Phone
12/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • IL
  • 60137
Web
12/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Confusing or missing disclosures
  • MA
  • 02050
Referral
12/01/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NY
  • 13066
Phone
12/01/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • ID
  • 83814
Referral
11/29/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TN
  • 38018
Referral
11/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NY
  • 11717
Web
11/09/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Credit monitoring or identity theft protection services
  • Problem canceling credit monitoring or identify theft protection service
  • NY
  • 13652
Web
11/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 95833
Web
11/02/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Money was not available when promised
  • CA
  • 91789
Referral
10/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 19103
Web Servicemember
10/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • FL
  • 32177
Web
10/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90049
Referral
10/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CA
  • 90049
Referral
10/25/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89121
Referral
10/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 90049
Web
10/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 78070
Referral
10/13/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • NJ
  • 08872
Web
10/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 94133
Phone Older American
09/28/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 12986
Web
09/20/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33311
Referral
09/17/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • MA
  • 01905
Web
09/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85755
Referral
09/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • KS
  • 66212
Referral
08/26/2021 Yes
  • Money transfer, virtual currency, or money service
  • Traveler's check or cashier's check
  • Fraud or scam
  • CA
  • 94041
Web
08/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TN
  • 37771
Referral
08/19/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CA
  • 90660
Web
08/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • XXXXX
Web
08/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89130
Referral
07/30/2021 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • XXXXX
Web
07/22/2021 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Funds not handled or disbursed as instructed
  • VA
  • 22030
Referral
07/20/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 95826
Referral
07/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CO
  • 80303
Referral
06/16/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • MA
  • 01109
Referral
06/11/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NV
  • 89521
Phone
06/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85298
Referral Servicemember
06/07/2021 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • NY
  • 11782
Web
05/17/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • SD
  • 57719
Referral
05/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • WA
  • 98034
Web
05/11/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • NC
  • 283XX
Web Older American
05/03/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94563
Referral
05/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NY
  • 11233
Referral
05/01/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • VA
  • 22124
Web
04/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • WA
  • 98052
Web
04/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 77085
Web
04/23/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • CA
  • 94506
Referral
04/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NE
  • 68138
Web
04/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • FL
  • 34668
Web Older American
04/12/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 77356
Referral
04/08/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • VA
  • 22032
Web
04/07/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • TX
  • 77356
Referral
04/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • KS
  • 67867
Referral
03/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • GA
  • 30318
Web
03/25/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 94901
Referral
03/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • ME
  • 04401
Web
03/11/2021 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CO
  • 80202
Referral
02/28/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • WI
  • XXXXX
Web
02/25/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CA
  • 92101
Referral
02/22/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CA
  • 90660
Web
02/18/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • OH
  • 44685
Referral
02/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • DC
  • 20002
Web
02/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 75022
Referral
02/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92407
Referral
02/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • OH
  • 44054
Referral Older American
01/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 02143
Web
01/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11216
Referral
12/15/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TN
  • 38356
Referral
11/21/2020 Yes
  • Debt collection
  • Mortgage debt
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • NY
  • 11718
Web Older American
11/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • IL
  • 60466
Web
11/20/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • FL
  • 33066
Referral
11/18/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11420
Phone
10/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • NY
  • 10028
Web
10/07/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • FL
  • 32141
Web
10/06/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • KS
  • 66044
Referral
09/04/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 93922
Web
08/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 60487
Referral
08/26/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NY
  • 11354
Referral
08/20/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 76063
Referral
08/12/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 94541
Web
08/11/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • NY
  • XXXXX
Web
08/11/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 77057
Phone
08/11/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11572
Referral
08/07/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • CA
  • 92211
Referral
08/03/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • MA
  • 02151
Web
07/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 77057
Referral
07/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 76010
Referral
06/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • MA
  • 02451
Web
06/20/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • AZ
  • 85122
Web
06/19/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NY
  • 11368
Web
05/20/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • KS
  • 66223
Web
05/20/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • MD
  • 21114
Referral
05/04/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • OH
  • 44113
Referral
04/29/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92880
Web
04/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 90036
Web Servicemember
04/09/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • VA
  • 20171
Web
04/06/2020 Yes
  • Money transfer, virtual currency, or money service
  • Traveler's check or cashier's check
  • Fraud or scam
  • FL
  • 34471
Web
04/01/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CO
  • 81631
Referral
03/31/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • MI
  • 49242
Referral
03/30/2020 No
  • Checking or savings account
  • Savings account
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • KY
  • 40509
Web
03/26/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • KS
  • 66208
Phone Servicemember
03/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NY
  • 12309
Phone
03/11/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • OH
  • 43228
Web
02/05/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • NC
  • 27950
Web
01/22/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • IA
  • 52403
Web
01/03/2020 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NV
  • 89506
Web Servicemember
01/02/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • VA
  • 20151
Web
12/13/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CA
  • 92110
Referral
12/04/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • IL
  • 60611
Web
11/23/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • IL
  • 60626
Web
11/07/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • FL
  • 33185
Referral
10/29/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 22202
Referral
09/14/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • VA
  • 23103
Web
09/09/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07090
Web
09/07/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • IL
  • 61523
Web
09/04/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • NY
  • 12206
Postal mail
08/29/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • WI
  • 53562
Referral
08/26/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • FL
  • 32836
Referral
08/19/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • CA
  • 91711
Web Older American, Servicemember
07/31/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NC
  • 27438
Web
07/30/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CO
  • 80210
Web
07/22/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • PA
  • 19403
Referral
07/19/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NJ
  • 07090
Referral Older American
07/14/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CO
  • 80210
Web
07/11/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 92801
Web
07/05/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Unable to open an account
  • IL
  • 60607
Referral
07/04/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • IL
  • 60607
Web
06/27/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NJ
  • 07090
Web Older American
06/26/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 07090
Web Older American
06/17/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NY
  • 11743
Web
05/24/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • NY
  • 12206
Referral
04/25/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • OK
  • 73162
Web
04/22/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
Referral
04/14/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • DC
  • 20002
Web
04/02/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NY
  • 10011
Web
03/27/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NJ
  • 07090
Web
03/14/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • 92008
Web
03/08/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NC
  • 27703
Referral
02/09/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • VA
  • 24523
Web
01/28/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • GA
  • 30157
Referral
01/14/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • KS
  • 66223
Web
12/31/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • TX
  • 75605
Web
12/18/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92648
Postal mail
12/15/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • MI
  • 49418
Web
11/29/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WI
  • 53562
Web
11/28/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MI
  • 49418
Web
11/09/2018 Yes
  • Checking or savings account
  • Checking account
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • AL
  • 36087
Web
11/03/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • FL
  • 33167
Web
10/24/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • NJ
  • 07090
Referral Older American
10/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NJ
  • 07090
Referral Older American
10/11/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • TN
  • 37772
Web
08/30/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • TX
  • 77016
Web Servicemember
08/23/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NY
  • 10036
Web
08/17/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 91746
Web
08/12/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CA
  • 91737
Web
08/07/2018 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Confusing or missing disclosures
  • NJ
  • 07302
Web
07/19/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CA
  • 95356
Web
07/19/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • MD
  • 20879
Referral
06/25/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
Phone
06/22/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • TN
  • 75182
Referral
05/25/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • VA
  • 22041
Web
05/07/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • TX
  • 75098
Web
04/30/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 17011
Web
04/24/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • CA
  • 93065
Web Servicemember
04/13/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • FL
  • 33914
Web
04/10/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • MD
  • 20852
Web Servicemember
04/04/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Personal information incorrect
  • NY
  • 12732
Web Servicemember
04/02/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CA
  • 92804
Web
03/22/2018 Yes
  • Checking or savings account
  • Checking account
  • Incorrect information on your report
  • Account information incorrect
  • FL
  • 33914
Web
03/22/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NV
  • 89434
Web
03/12/2018 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • NC
  • 27330
Web
02/27/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Confusing or missing disclosures
  • FL
  • 33031
Web
02/25/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CA
  • 93524
Web Servicemember
02/21/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • FL
  • 33063
Web
02/17/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 22903
Web
02/16/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • VA
  • 22043
Referral
02/14/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • AK
  • 99508
Web
02/04/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • VA
  • 20148
Web
01/27/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CA
  • 94107
Web
01/09/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • AZ
  • 85018
Web
01/05/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • NJ
  • 07924
Web
01/03/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • TX
  • 76117
Web
12/19/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CA
  • 93524
Web Servicemember
12/06/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CA
  • 91203
Phone
11/30/2017 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CA
  • 90409
Referral
11/22/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • NV
  • 89074
Web
11/19/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • KS
  • 66213
Web
11/06/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • XXXXX
Referral
11/03/2017 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • FL
  • 33021
Web
10/18/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • 15206
Referral
10/13/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94102
Web
09/30/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 10462
Web
09/29/2017 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • NJ
  • 07924
Web
09/06/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NC
  • 27607
Referral
07/17/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • FL
  • 33330
Web
04/28/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TX
  • 78660
Phone Servicemember
04/25/2017 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Confusing or missing disclosures
  • CA
  • 94538
Referral
04/12/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 94103
Web
04/03/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 11230
Phone
03/30/2017 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NJ
  • 07078
Referral
03/29/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 11230
Phone
03/28/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NJ
  • 07712
Web
02/17/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • GA
  • 30750
Postal mail Older American
01/18/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • AZ
  • 85050
Referral
12/20/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • NY
  • 11101
Referral
12/20/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • NY
  • 11101
Referral
12/17/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • NY
  • 11101
Web
12/07/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • KS
  • 66208
Referral
10/27/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • AZ
  • 85658
Phone
10/18/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • FL
  • 34237
Referral
10/16/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NV
  • 894XX
Web
10/06/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • MI
  • 48234
Referral
09/30/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 941XX
Web
09/30/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • AZ
  • 85016
Web
09/21/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • NC
  • 27455
Referral
09/20/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • FL
  • 34237
Postal mail
09/16/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • LA
  • 70115
Web
09/13/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • OH
  • 44107
Referral
09/12/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • IL
  • 60602
Web
09/03/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 95014
Web
08/23/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CO
  • 80206
Referral
03/29/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NV
  • 89519
Referral
03/29/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CA
  • 94920
Referral
03/16/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • GA
  • 30024
Referral
01/27/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CT
  • 06810
Referral
01/26/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CT
  • 06810
Referral
01/18/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CT
  • 06810
Web
12/11/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 11249
Web
12/02/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06708
Web
11/03/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • WA
  • 98121
Web
10/29/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • CA
  • 94028
Referral
08/26/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • OR
  • 97741
Referral
08/12/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MA
  • 02466
Referral
08/11/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NV
  • 89149
Web
04/22/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • DC
  • 20005
Web
02/09/2015 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • VA
  • 20151
Referral
01/08/2015 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • WA
  • 99350
Web
12/19/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NJ
  • 07105
Web
11/28/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CA
  • 93065
Web
11/12/2014 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Credit decision / Underwriting
  • CA
  • 94132
Web
10/14/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NV
  • 89511
Referral
10/06/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • FL
  • 33880
Referral
09/29/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • FL
  • 33880
Web
09/25/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CA
  • 92126
Web
09/23/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • WA
  • 98117
Referral
09/19/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • XXXXX
Web
09/08/2014 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • IN
  • 47130
Fax
09/03/2014 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • GA
  • 30141
Web Servicemember
08/06/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • DC
  • 20001
Referral
07/17/2014 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • CA
  • 94560
Web
07/14/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • AR
  • 72712
Web
05/24/2014 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 92154
Web
05/09/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • VA
  • 23222
Web
04/15/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 11368
Web
03/25/2014 Yes
  • Credit card
  • Billing disputes
  • CO
  • 80129
Web
02/27/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NE
  • 68147
Referral
02/12/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NV
  • 89533
Web
01/10/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • MD
  • 20891
Web
12/30/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • FL
  • 32082
Web Older American
12/13/2013 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • CA
  • 95818
Referral
11/25/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NJ
  • 08034
Web
11/20/2013 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • CA
  • 94131
Phone Older American, Servicemember
10/29/2013 Yes
  • Credit card
  • Closing/Cancelling account
  • WA
  • 98125
Web
10/10/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30253
Web
09/02/2013 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 95757
Web Older American
08/29/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30180
Phone Older American
08/28/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • FL
  • 32825
Referral
07/25/2013 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Other transaction issues
  • SC
  • 29412
Web
05/30/2013 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • AZ
  • 85258
Web
05/10/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 92673
Web
03/25/2013 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • NC
  • 28801
Referral
12/20/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92506
Referral
11/21/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • UT
  • 84116
Referral
10/24/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • NV
  • 89134
Web Servicemember
10/18/2012 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • OR
  • 97080
Web
08/02/2012 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • MD
  • 20853
Web
07/02/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • AL
  • 35242
Phone
06/25/2012 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • CA
  • 91030
Web
06/19/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • IA
  • 50501
Referral
05/23/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Application, originator, mortgage broker
  • AZ
  • 85373
Web
05/21/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 89509
Referral
05/14/2012 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 34108
Postal mail
05/14/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • KS
  • 66048
Referral
04/24/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Application, originator, mortgage broker
  • CA
  • 91784
Referral
02/03/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 94121
Referral
01/20/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Application, originator, mortgage broker
  • WI
  • 53146
Web
12/20/2011 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 28107
Referral