| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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XXXX XXXX XXXX, XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX XXXX Consumer Financial Protection Bureau ( CFPB ) RE : Request to Investigate Fraud with CEX.IO XXXX XXXX XXXX Dear Sir/Madam, My name is XXXX XXXX XXXX XXXX XXXX a resident of XXXX XXXX XXXX XXXX above. I write to report a fraud incident that affected me while doing business with the above-mentioned Company ( CEX.IO ). A digital Cryptocurrency company I was doing business with I.D # : XXXX & made multiple deposits dollar amounts to my account number mentioned. Each time I made this deposit of dollars amount that was supposed to be withdrawn each, the account XXXX with the partner company with CEX.IO who was directly assigned to me will subsequently request that I need to add some more amount because my total amount has accrued profits and I need to pay the interests difference that accrued to the total amount I had in my account. This Account XXXX name was XXXX XXXX, cell XXXX & email ( XXXX ) and the personal who originally contacted me and initially convinced me that shes a XXXX XXXX and encouraged me to get involve by starting with a {$500.00} as initial deposit that will every week generate {$2500.00} as profit besides the principle amount {$500.00}. At first I was not interested, but promised I was going to research and give it a thought after researching it. After I lost my job in XX/XX/XXXX with XXXX, I did look the company out and read a little bit about them as a cryptocurrency company because I was looking for a means of income as a single parent ( Father ) ; so eventually we started communicating back and forth frequently. Eventually as time went by I was convinced by XXXX XXXX, the account Manager so I made contact with her as she subsequently instructed me with opening accounts, and started making deposits to my account hoping to withdraw but each time I made deposits the Manager ( Grace ) would request another extra amount for me to deposit in order to withdraw and I did not have money because I was already unemployed. So, most of the deposits were monies I raised from pawning my personal properties ( Laptop, my vehicle, XXXX ) to a Title Pawn shop called XXXX in Delaware with XXXX to withdraw.
However, since we started in Late XXXX early XX/XX/XXXX, we were in frequent contact by WhatsApp texting until early XX/XX/XXXX I made the last deposit with XXXX XXXX over the phone as she normally instructed me about how to go about making deposits since I am not an expert, neither understands this sort of trading. After my last deposit in XXXX, I stopped hearing from XXXX XXXX who was constantly in touch with me. She stopped responding to my text, neither could respond to my calls. So I contacted CEX.IO regarding the matter and they informed me that Ive been frauded and needed to report immediately to my local Police Department so as to initiate an investigations, including they also mentioned the had the detail information 's about who, and how my money total of {$56000.00} was withdrawn from the account, but they can only corporate with information sharing with the police department directly to XXXX with formal information rather than me. I contacted the XXXX XXXX Police Department and reported the incident at case # : XXXX. They initially responded by sending XXXX XXXX XXXX XXXX # XXXX and email : XXXX who had contacted CEX.IO via the link, a medium they recommended the local police department to use for contacting them about the situation. After weeks of ongoing email communication b/w CEX.IO and I informed me that they had not received any inquiries from the Police department but anticipated the inquiries so as to move further. I eventually contacted the Officers XXXX, XXXX. XXXX XXXX badge # : XXXX and email : XXXX including we spoke over the phone as he was informing me the nature of this kind of cases and what can be a preferred manner to apply in pursuing, and addressing my case while we hope for a response so they can initiate a formal investigation but up to now the company has not responded to me regarding receiving of the Police official inquiries regarding my case, which is why I have decided to report this case to your organization, because I am a consumer and have been violated, and frauded so as to assist me Investigate CEX.IO regarding transaction! This situation has caused a very serious devastating economic impact to me because my vehicle was taken away from me since I could not make payments. I really need you to conduct a very serious investigation with due diligence. I also recommend that you contact the XXXX XXXX Police Department and officers assigned my case regarding updates, including do not hesitate to contact me at any point at my contact information above or by mail.
Sincerely, XXXX XXXX XXXX, XXXX.
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| 07/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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On XX/XX/XXXX, I purchased {$1400.00} worth of Bitcoin ( XXXX BTC ) using the cryptocurrency exchange CEX.10 ( Order No. XXXX ). At the time, Bitcoin 's price was {$14000.00} USD per coin. On XX/XX/XXXX, I sold my Bitcoin which had risen slightly and had {$1700.00} USD in my account. On XX/XX/XXXX, I used my {$1700.00} to purchase Bitcoin again because the price had dropped considerably ( Order No. XXXX ). On this day, Bitcoin 's price was {$3800.00} USD which gave me XXXX Bitcoin. In XX/XX/XXXX Bitcoin had risen to {$64000.00} and I decided to sell my Bitcoin which was valued at {$26000.00}. Previously, I was told by CEX.10 that my only way to withdraw my funds would be to open an off-shore bank account because sending funds to my XXXX XXXX via wire transfer was not an option at that time. By XXXX of XXXX, CEX.10 had made it possible for US citizens to sell Bitcoin and I attempted to do just that without any success. I have been trying to sell or transfer my Bitcoin to a wallet ; however, when I attempt to sell my Bitcoin, I receive the following message " We're not there yet but might be coming soon! Unfortunately, were not providing our service in your country yet. "! What? CEX.10 has as of today 's Bitcoin rate {$12000.00} of my money they refuse to return to me. I have been in contact with their CSR, and have an email from a CSR named XXXX informing that I absolutely CAN sell my Bitcoin and withdraw my USD to my XXXX XXXX account and he provides details and a link ; however, when I follow the link or log into my account through their website via my desktop, I can not find anything regarding my XXXX Bitcoin or any way to sell or withdraw my funds. I do have access to my account via their App ; however, I am not given any SELL option. I can not perform any type of withdraw of my funds or my Bitcoin. I have been very patient, but this company has clearly stolen my money. CEX.10 was registered with the SC Secretary of State 's Office as a Corporation in XXXX, but the status now shows a status of forfeited with a date of dissolution XX/XX/XXXX. I want my XXXX Bitcoin returned to me OR the value of my Bitcoin in USD which as of today is {$12000.00}. CEX.10 previously offered itself as FDIC Insured on their website and in other online communications. I am now aware this was untrue.
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| 07/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
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I registered at a cryptocurrency exchange cex.io back in XXXX. Used it sparingly. Upgraded to their Address verification level with an ability to deposit and withdraw both XXXX and XXXX currency up to {$10000.00} daily.
In XXXX I initiated a verification process to get upgraded to their Enhanced level of verificationwithout any daily deposit and withdrawal limits.
Throughoutthe process I provided cex.io with my tax income documents ( IRS XXXX XXXX ), proof of income, and all the documents they asked for. Communication was conducted with cex.io via email. I must note that at some points they didn't respond to my emails and I had to wait for their replies for months.
After they received all the documents proving my income they asked me to provide " screenshotof the withdrawal destination platform showing owner ship of that wallet. '' for transactions dated back in XXXX.
I find it unreasonable to require this kind of information for these reasons : XXXX. Transactions are old. I upgraded to Address verification level after those transactions took place. So why cex.io is looking at the old transactions whichpassed the previous verifications?
XXXX. I have no access to destination wallets, since they were not mine. Even if they were mine, why am I required to take their screenshots and share with someone? That is unsafe practice.
XXXX. I don't have to remember who I send coins to or who sends coins to me.
A cex.io customer support representative wrote that they had to comply with regulators. They didn't mentionany regulator 's name or a source of information where such regulations are defined.
I decided to cancel the Enhanced verification and withdraw my XXXX XXXX to my XXXX. However, I found out that cex.io has locked my funds without any notification.
I XXXX twice asking to unlock my coins, but receivedno any reaction.
I XXXX on XX/XX/XXXX demanding to unlock their illegal hold, but receivedno any reaction.
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| 06/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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I made a deposit in XXXX and the company will not return the money to me. I have my moms credit card and she lets me use it. It only has a {$300.00} limit. She lives in a different state than me, does not know how to write in English. The deposit was made in XXXX and because the card is in my moms name they will not return the money to me or let me gain access to it. They are asking for my mother to take a picture of herself holding the card and holding a written out statement that she allows it. Again she lives in a different state, she cant write in English and I have provided all my information. I have access to the account, I have the statements which show payment history, etc. They will not accept it. I was not aware when I made the deposit that it couldnt be my moms card. If that were the case, they should have just done a temporary hold or better screening method and rejected my deposit. They will not return the money to me and will not let me transfer it or anything.
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| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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My name is XXXX XXXX. This past weekend I had logged onto CEX.io 's bitcoin exchange in order to buy some btc. I made two transactions totalling around XXXX dollars worth of btc. It was supposed to have been delivered to my XXXX XXXX wallet but it never was. In fact, the wallet address on CEX 's own site was never even funded. I checked on the XXXX. So, Monday rolls around and I get an email from them saying that there was " suspicious activity '' on my account and that is why I haven't received my btc. Well, it's possible that I accidenly left my VPN on, which wound make it seem like I was not in the country. I explain all of this to them and without even replying to me, now I can't even log on to my account there. Like they suspended my account or something. I just want what is rightfully mine. I used a credit card in my name to purchase the btc. Thank you for your time.
XXXX XXXX XXXX
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| 03/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
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Bought less than {$100.00} of XXXX which I initially tried to transfer to online gaming which is legal in California. Because my email at destination differed from email used at exchange they wanted some type of proof for email address. I have not used that email address for XXXX years and have no access to it. That initial transfer request was cancelled by exchange. I since have made XXXX transfer request to send balance of XXXX XXXX to my Exodus XXXX address. I have pass every identity verification, supplied screen shots of XXXX, but exchange ( CEX.io ) is still asking for verification on first transfer request that was cancelled almost 2 weeks ago. XXXX whom I've been conversing with at CEX claims to be a supervisor and XXXX we spoke I requested to speak with her supervisor. I truly feel she is doing this because she can and for no good reason, as the initial transfer request is moot.
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| 10/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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Commencing on or around XX/XX/, I fell victim to multi-layered scam operation run by XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my CEX.io account to fraudulent investment firm ( s ).
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| 12/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
Servicemember |
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| 11/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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