CERTIFIED COLLECTORS, INC. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
01/15/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	TX 791XX	Web
In XX/XX/XXXX, I rented a house from XXXX XXXX ( property management company ). After XXXX months, I left the property because they would not allow multiple pets at the property, which was fine by me given the square footage of the house. I paid a fee, lost my deposits ( rent and pet ) and moved on about my day to another rent house. In XXXX, I entered into a XXXX month lease of a rent house with XXXX and XXXX real estate in XXXX, TX. As my wife and I were expecting a child, we temporarily rented a house until we had saved enough money to purchase a much larger house. On multiple occasions, the home owner, not the property manager, would come by frequently, unannounced to check on the property. I had contacted the property manager multiple times of the incidents and told the property manager and owner, to abide by the Texas law and allow for XXXX hours notice before coming in the premises. My wife felt immensely uncomfortable as the home owner would sit under the windows and " clear any weeds out of the yard. '' Eventually, enough was enough. The property management company did nothing about the harassment, so we placed our 30 days notice, lost pet and rent deposits and left. My wife and I found out of the Certified Collectors of XXXX, Texas had placed the combined debt of the XXXX companies for almost {$15000.00} with NO detailed statement of the charges. After requesting multiple times and not receiving anything other than, " You were contacted sir .... '' we contacted the original creditor. For XXXX XXXX, we settled on a debt and that debt was confirmed and approved by management. We have the messages of confirmation from XXXX. Between the harassment from the collection agency, failure to produce the documentation, pursuing debt outside the state 's statute of limitations, fraudulent claims and more, we have continued to seek legal action against Certified Collectors of XXXX. We want to ensure this does not ever happen to anyone again!
03/18/2021	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	TX 79106	Web
CCI continues to use illegal actions to collect fraudulent 'debt '. Most recently, CCI sent another letter dated " XXXX XXXX '', whenever that is ..., threatening me again with damaging my credit score for {$2600.00} on account XXXX. This is what I am assuming is a combination of 2 different illegal attempts previously from CCI to steal money from me. One for {$180.00} and a different one for {$2400.00}. The illegal attempt to steal {$2400.00} from me was disputed in writing on XX/XX/XXXX. CCI has yet to respond to this dispute, and well outside of their required 30 days, with verification of the debt or any further communication until this new threatening letter I received in XX/XX/XXXX that may or may not be related ( there's no details within the letter to know what the value they are trying to steal is related to, I can only make assumptions ). The illegal attempt to steal {$180.00} from me was first disputed in writing on XX/XX/XXXX. CCI responded to this dispute with another copy of the bill ( that doesn't even indicate what products or services the bill is charging me for ) on XXXX XXXX ( again, well after their required 30 days ) that did not provide verification of the debt or even remotely address the dispute. I sent a second dispute letter to CCI on XX/XX/XXXX providing overly clear description of the dispute and explanation of why the debt was invalid and illegal. CCI has yet to respond to this dispute, and well outside of their required 30 days, with verification of the debt or any further communication until this new threatening letter I received in XX/XX/XXXX that may or may not be related ( there's no details within the letter to know what the value they are trying to steal is related to, I can only make assumptions ).
03/05/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 79118	Web
CERTIFIED COLLECTORS XXXX XXXX XXXX XXXX, TX XXXX USA is reporting on my credit report false data and I disputed multiple times and called multiple times to have them provide proof and I have call XXXX XXXX client and they dont have any proof or information so how is it I still take my animal to XXXX and they still being seen there and I have a XXXX balance on my account if I owe certified collections is just doing anything and everything to get money out of me on top of it I have a phone recording of them telling me I have to pay all my collection account off before they will report one paid off XXXX XXXX XXXX said they sold there account to certified collections We have been use XXXX XXXX for 8 years now and I have spent in one year over 11,000 on vet bills and I keep all my receipt and proof of payment so Show me proof it my bill or remove because I have proof it NOT MY BILL and nor will i settle or pay because it not my bill XXXX XXXX XXXX
03/05/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 79118	Web
CERTIFIED COLLECTORS is reporting 8 collection account that doesnt belong to me nor have they showed proof that they are my account I have disputed all 8 of multiple times but not once have they gave me proof that they are my account they all belong to another family members with the same last name they are just doing and saying anything to get money out of me because they said all 8 account needs to be paid off before any of them will be removed And they are lie on the remark on the credit report because I havent agreed to pay nor settle any of the account because they dont belong to me they are another family members account and nor have I signed say I will or be responsible for payment plz remove
07/21/2023	Yes	Debt collection Other debt	Communication tactics Used obscene, profane, or other abusive language	TX 78666	Web
Certified Collectors, Inc has harassed both myself and my daughter when trying to get information concerning a debt. The women who work in the office are verbally abusive and extremely unprofessional. The do not give clear answers to any question and refuse to provide the name of the creditor when asked several times. I strongly believe they violate the Fair Debt Collection Practices Act ( FDCPA ) on a regular basis. They use abusive and harassing tactics as well as misrepresent themselves on every call. To date I have been unable to pay the debt because dealing with the women at Certified Collectors , Inc. is absolutely impossible.
02/03/2021	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TX 791XX	Web
Validation notice dated XX/XX/XXXX does not have whom the debt is owed nor the date of service. Notice 2 dated XX/XX/XXXX is threatening to report to the credit reporting agencies. This notice is 30 days from the original validation notice. I did not receive the 1st notice until XX/XX/XXXX due to the holidays and have the letter to mail to this company regarding validation and I received the 2nd notice last week. This can not be right even with the new rules that will be in effect. Thank you for your timely response.
08/29/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	TX 79363	Web

10/15/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 78628	Web

10/04/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	TX 78410	Web	Servicemember

05/12/2021	Yes	Debt collection Credit card debt	Written notification about debt Didn't receive enough information to verify debt	OH 44312	Web

03/11/2021	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TX 79118	Phone

02/08/2021	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 79124	Web	Servicemember

11/03/2020	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	TX 79106	Web

10/05/2020	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	TX 79106	Web

08/15/2019	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 79109	Web

08/12/2019	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	TX 79105	Web

01/30/2019	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 79107	Web

12/05/2018	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 79107	Web

11/19/2018	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	TX 766XX	Web	Older American, Servicemember

10/01/2018	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 79106	Phone

03/09/2018	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	TX 79424	Web

01/29/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	TX 79109	Web

07/06/2016	Yes	Debt collection Medical	False statements or representation Attempted to collect wrong amount	TX 79015	Web	Servicemember

05/26/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	TX 79403	Phone

04/12/2016	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	TX 79109	Web

03/16/2016	Yes	Debt collection Medical	Communication tactics Threatened to take legal action	TX 79124	Phone

08/07/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	OK 73020	Web

12/29/2014	No	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	TX 75038	Web

05/05/2014	Yes	Debt collection Medical	Improper contact or sharing of info Talked to a third party about my debt	TX 79015	Web