Century Finance, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
02/01/2021 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Billing problem
  • NC
  • 27703
Web
The manager of Century Finance in XXXX NC is running a scam trying to insinuate that I need to pay late fees that have already been paid in full as of XX/XX/XXXX. I have been a loyal customer to this company since XX/XX/XXXX when they service an auto loan. I lost my job due to COVID-19 and I went back to school for XXXX and obtained my XXXX XXXX which was a requirement for me to enter XXXX school, all while this company have been a nightmare to do business with their shady tactics and false statements. I authorized XXXX on XX/XX/XXXX to be taken from account. One of the females at the office overrode my authorization and took XXXX out of my bank without my permission and I immediately emailed her with no response and then called the manager to see what their problem is with following directions. They took the late fees with a payment of XXXX on XX/XX/XXXX with one late fees of {$16.00} left. I received a nasty email XX/XX/XXXX. from the manager telling me of the one late fee left which I already was aware of and did not need threatening email. I had a conversation with him and he told me to just pay the XXXX and I sent him a confirmation email of the payment. This company has a problem sending me receipts which is on my account to send me receipts after receiving my money. My account was paid up some XXXXmon in advance to payoff the loan early so i can get rid of this messy loan company. I resumed payments XX/XX/XXXX and he took the XXXX amount off my loan which I thanked him for in the emails I will be attaching, but he put it back on my account for my payment due in XX/XX/XXXX. He inaccurately stated that I have made XXXX @ 27 payments, but you will see in the email he forgot to mention the XXXX, which would accurately be XXXX @ 26 payments+ 1 payment@XXXX totaling XXXX before Saturdays payment leaving only XXXX left in late fees owed. I took care of that remaining late XX/XX/XXXX with a payment of XXXX to reflect the email I received of the remaining late fee on XX/XX/XXXX. He is fraudulently charging me for late fees already paid that I refuse to pay again. I am a single parent of XXXX XXXX kids and just in disbelief that I am being taken advantage of even during this difficult time of being unemployed due to COVID-19, but I am still standing and have not missed one payment. He is untruthful and comes off as a scammer and I regret ever getting a loan with this non-complaint company.
08/16/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NC
  • 27587
Web
This complaint is for CENTURY FINANCE, I sent them a letter regarding the inaccuracies in my report such as amounts reported like the balance, date opened, date reported, payment status, etc. However, when I checked my report, I did not see any changes made at all. The inaccurate information are still reporting. My rights have been violated numerous times. 15 U.S.C 1681 section 602 A. States that I have the right to privacy. 15 U.S.C 1681 section 604 A Section 2. It also states a consumer reporting agency can not furnish an account without my written instruction.
01/14/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem when making payments
  • NC
  • 27701
Web
I have had a loan with this companies for over a year. I had a death in the family and I ran into some hard times. This company has been harassing me by coming to my home to leave a note, reaching out to family members who in turn contact me out of concern. I am scared to go home after work each day for fear someone is out there waiting for me. The company has been emailing me at work as well harassing me which I had to turn the block messages sign off so I won't get upset at work. It has been very stressful. They call at all hours.
11/10/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • NC
  • 27804
Web Servicemember
XXXX the manger at century finance did not communicate that he was in an attempt to collect a debt several times. As well as XXXX his employee contacted me at work with out the Mini Miranda script. I was unaware they were attempting to collect a debit. Century finance inc, in North Carolina would also call me more than 10 times a week after I told them I have had a hardship and I will contact them asap. They also called my job XXXX so they had to call several places to find me. I also stated not to contact me at work.
07/05/2017 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Incorrect information on your report
  • Account information incorrect
  • NC
  • XXXXX
Web
The company is reporting three separate accounts that are attached to my SSN to the credit bureaus XXXX XXXX and XXXX. The three accounts total to the amount of {$1700.00}. I requested verification/validation of the debt and account however the business failed to provide adequate proof. Considering that the business does not have a contract with me for goods or services they have provided nor have they provided adequate proof that I am obligated to pay for the alleged debt.
02/28/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NC
  • 27587
Web
There are so many unverified and inaccurate information reported on this account. I have requested the proof but until now the company failed to provide. The balance is incorrect wherein there are charges which are unauthorized.
04/09/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • NC
  • 27409
Web
10/06/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NC
  • 27611
Web
02/11/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • NC
  • 27587
Web
08/09/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Was not notified of investigation status or results
  • NC
  • 275XX
Web