| 05/11/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Managing an account
- Banking errors
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|
Web |
Older American |
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I am writing to bring to your attention an issue that happened to me with the XXXX XXXX XXXX Cathay Bank. On XX/XX/XXXX, I visited the bank to inquire about the promotional CDs rate of 2.75 % APY that was being offered for three years. My banker, XXXX XXXX XXXX XXXX, and the branch manager, XXXX XXXX XXXX, advised me to wait for the XXXX New Year in XXXX to get a better promotional rate of 3 % APY for 3 years. The another banker XXXX XXXX XXXX went ahead and canceled the transaction that I requested.
I followed their advice and waited patiently until the XXXX XXXX XXXX in XXXX. When I revisited the bank, I was shocked to find out that the CD rate was only XXXX APY. I felt cheated and mislead by the bank employees. I immediately felt my chest pain and felt shame to believe my banker and her XXXX XXXX XXXX XXXX. But theres no one care about my family lost, until XX/XX/XXXX, when the Assistant Vice President and Branch XXXX, XXXX XXXX XXXX, called me and he wants to met me. He admitted his involvement in the misleading con on my familys money that took place in XXXX with XXXX XXXX XXXX and XXXX XXXX XXXX XXXX. He apologized for his mistake and acknowledged that it was not my fault. ( XXXX XXXX XXXX is working at XXXX XXXX now ).
I could not believe that no one cared about my familys lost until XXXX XXXX XXXX sent the text message to me to confession. It was even more shocking to learn that Cathay Bank hired XXXX XXXX XXXX to be the assistant vice president and branch manager for years, despite knowing his involvement in the misconduct.
As a loyal customer of Cathay Bank for over 10 years, I felt betrayed, ashamed, and depressed. That is why I am writing this to inform you that this is not just an isolated case. There may be other customers out there who have gone through the same ordeal as I did.
Cathay Bank owes its customers the utmost trust and transparency. However, in my case, the actions of its employees resulted in financial loss of my family for {$110000.00} and emotional distress. I urge you to take action and investigate this matter further to ensure that this does not happen again to any of Cathay Banks customers.
The details are showing below : When I was passing Cathay Bank in XXXX, CA, I saw a big poster that advertised the CD rate of 2.75 % APY for 3 years on Cathay banks window I was very happy because I thought that was a great interest rate for CDs. It was a lot better than what my family got before.
I walked in to Cathay bank immediately. The only thing on my mind was getting the good interest rate for my sister and her daughter.
I had no idea the horrible XXXX that was waiting for me.
After I walked in, the banker XXXX XXXX XXXX XXXX was first to greet me.
( Image # XXXX ) She said : Can I help you. I pointed to the big poster promotional advertising on the window and said : I want XXXX Banks promotional rate of 2.75 % APY, for 3 years, for my sister XXXX XXXX and her daughter XXXX XXXX ( For Which I Have General Power of Attorney ) for all XXXX of their CDs in the total amount of XXXX XXXX dollars..
( Image # XXXX ) XXXX XXXX XXXX XXXX also asked me : What is your social security number?.
After I told her my SSN and then she looked my familys accounts.
XXXX XXXX XXXX XXXX said : It is all going to be matured next XXXX new year..
I said : All of the XXXX CDs interest rate is too low. I dont want to wait for next year. I want to get XXXX Banks new promotion rate for all XXXX CDS now!.
After my banker XXXX XXXX XXXX XXXX checked all of XXXX XXXX and XXXX XXXX 's XXXX CD accounts again, she said that I would have to deposit {$100000.00} to qualify. I informed her that I did not have the additional funds today. She explained that I could close XXXX of the existing CDs and deposit it later as the new money. After making the deposit, she said that she would be able to offer me the 2.75 % APY, for XXXX years for all XXXX CDs for XXXX XXXX and XXXX XXXX.
XXXX XXXX closed XXXX of XXXX CDS. The Account number is : XXXX.
It is highlighted in yellow below : ( Image # XXXX ) After she filled out the withdrawal form for the account of XXXX, XXXX XXXX XXXX XXXX and the Banks XXXX XXXX XXXX XXXX both initialed the front of withdrawal form. After that, she asked me to sign my name : XXXX XXXX.
( Image # XXXX ) There are 3 Boxes in front of the withdrawal slip.
( XXXX ) The PREPARED BY box was My bankers Ms . Sunny Qians initial.
( XXXX ) The APPROVED BY box ( in the middle ) was the Banks Manager XXXX XXXX XXXX initial.
( XXXX ) The DATE box ( on the right ) was where the actual date was supposed to go.
However, my banker XXXX XXXX XXXX XXXX put the wrong date on the withdrawal form, but the computer shows the actual Posted Date as XX/XX/XXXX.
( Image # XXXX ) XXXX XXXX then asked me to take the withdrawal form to get the cashier check from the teller. I followed her directions and went to the teller to get the cashier check. See copy below. ( There is the initial e which is from another banker : XXXX XXXX at the front of the cashier check. ) ( Image # 6 ) As I was walking out of the bank, XXXX XXXX XXXX, the Branch Manager, approached me and said : " Don't do it now ; come back after XXXX 's New Year. We will be offering 3 % APY for three years! ". He shouted, " Come back in XXXX for 3 % APY for three years! ". He then shouted again in front of me and XXXX XXXX XXXX XXXX, for the teller to Put the check back in her account. ".
XXXX XXXX XXXX XXXX said He is the Banks Manager. You should listen to him..
I was very surprised and frightened.
The banker put the account number on the back of the cashier check and deposited. I didnt sign for it.
( Image # XXXX ) In the XXXX XXXX new year, I went to Cathay Bank, XXXX XXXX XXXX XXXX told me that the CD APY rate was only 0.5 %.
I also find out XXXX XXXX XXXX became the assistant of the vice president and XXXX branch manager of Cathay Bank.
I felt a pain in my chest immediately. I thought the pain was going away later, but it was getting worse and worse.
Later, I found the a large amount of fresh XXXX came out from my XXXX XXXX Immediately, I went to XXXX XXXX XXXX, XXXX room. And I received my first XXXX in my life.
After XXXX, I was diagnosed with a particularly aggressive form of XXXX XXXX and my life has been consumed since then with another XXXX XXXX, XXXX, and XXXX XXXX.
I felt shame and was depressed because I trusted XXXX XXXX XXXX XXXX XXXX and the Banks manager XXXX XXXX XXXX, and they both lied to me about the CD rate.
XXXX XXXX XXXX and my banker XXXX XXXX XXXX XXXX were completely misleading me on the XXXX rate. Cathay Bank should be held accountable for their employee 's ruinous financial directive, which resulted in my sister XXXX XXXX and her daughter XXXX XXXX 's loss of {$110000.00}.
My banker XXXX XXXX XXXX XXXX did not warn me about the potential risks involved in believing the manager 's statements. Instead, She agreed with him.
I acted in reliance on the truth of the representation and was justified in relying on the representation from my banker XXXX XXXX XXXX XXXX.
The false representation was a direct cause of my familys financial losses.
XXXX XXXX XXXX XXXX knew the representation was false at the time it was made. She intended to deceive me.
I did not sign the back of the cashier check for the account number : XXXX.
XXXX XXXX XXXX XXXX heard what Manager XXXX XXXX XXXX was guaranteeing for year XXXX, and she did not challenge, stop or disagree with XXXX XXXX 's costly directive.
In fact, she fully supported him. XXXX XXXX XXXX XXXX said XXXX is the manager. You should listen to him..
XXXX XXXX XXXX XXXX is my banker, she has a duty to prevent extremely risky speculations to be made to her customers at the bank.
Cathay bank should be held accountable for their employee 's ruinous financial miscalculation.
The banker XXXX XXXX XXXX was there and was a witness to the events.
XXXX XXXX texted me and indicated that it was not my fault. His text is shown below : Hi XXXX, I like to thank you for being my value customer for so many years. You have been great at managing your sisters and XXXX XXXX acct. I know the previous XXXX XXXX XXXX had offer you a 3 years CD 2.75 %. And he assumed the CD rate will go up to 3 % when it ( all 18 CDs ) matured in XXXX, when you came in the branch that day unfortunately XXXX matured the rate was not at 3 %. It was not your fault, but I hope to continue service you and your family, and I value your business. I will try to offer you the best and highest rate within my ability. Thank you again for your business.
XXXX XXXX XXXX XXXX XXXX 's text It means all 18 CDs.
My banker XXXX XXXX XXXX XXXX knew there was a risk, she should have let me know that this was only an estimation and she should take responsibility for what my sister and her daughter lost.
My banker XXXX XXXX XXXX XXXX and banks manager XXXX XXXX XXXX both worked against bank regulations. Even if XXXX XXXX said that he was speaking on his own behalf the bank is still liable for his words and his actions as he is representing the bank in his position.
The fact is that the banker and the branch manager acted against regulations.
XXXX XXXX XXXX XXXX is my banker who started my familys CDs transactions, and ended with XXXX XXXX XXXX XXXX 's false information. She is obligated to protect her clients like me. She did not explain or warn me. She caused my sister XXXX XXXX and her daughter XXXX XXXX to lose {$110000.00} on 3 years interest.
It is my understanding that there are federal rules and regulations that require banks to clearly, accurately and fully disclose all information around the services and products they have, around the way their banking products work, as well as, how they post and execute the transactions that are applied.
If a bank misrepresents or does not disclose this information. They can be held liable for damages.
I am asking that Cathay Bank compensate my sister, XXXX XXXX, and her daughter : XXXX XXXX in the amount of {$110000.00} for the interest they would have earned if Cathay bank employees had properly protected their customer 's money.
Thanks XXXX XXXX
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| 02/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I put $ XXXX into this store XXXX of my own and borrowed {$17000.00} from friends and family who trust me and put into this company I sold my XXXX XXXX XXXX XXXX because I beloved it would catapult me forward, I now have less than {$200.00} to my name and a host of bills to be paid.. can you please give me wise advice on what I should do in this situation??
Please read below First they sent me this On XXXX XX/XX/XXXX at XXXXXXXX XXXX XXXXXXXX XXXX wrote : Hello sir, the system checked your account : XXXX, your confirmed order today exceeds your store deposit, but you have confirmed all orders, if you have not confirmed the goods before, I can help you apply to cancel part of the order, but now you have clicked to confirm and get the corresponding sales rebate, then you can no longer cancel. Our company can not deduct any money directly from your account, you need to pay 10 % deposit of the marketing amount of the day to ship the goods normally. Check the marketing amount of your store for the day : {$100000.00}. You need to pay the amount of : {$10000.00} to have the item shipped smoothly, please complete the payment and upgrade on XX/XX/XXXX. If the delay is too long and the buyer complains, the merchant 's reputation will be affected and a late fee of 10 % of the total amount will be charged daily. In serious cases, the mall can close the store unconditionally.
XXXX XX/XX/XXXX I then borrowed ( {$10000.00} ) out of the $ XXXX to pay the balance.
I then tried to withdraw funds from the company and then they sent this XXXX wrote : Dear store owner, your store ID : XXXX Your total amount in XXXX XXXX account is : {$82000.00}, the actual total income is : {$60000.00}, according to the government online business tax law where XXXX XXXX is registered, you need to pay 5 % personal income tax if your personal income is less than {$10000.00}, and 5 % personal income tax if If your personal income is {$30000.00} or more, you will be subject to a 10 % personal income tax. If your personal earnings are {$50000.00} or more, you will be subject to a 15 % personal income tax. If your personal income is {$100000.00} or more, you will be subject to a 20 % personal income tax. If your personal income is {$150000.00} or more, you will be subject to a 25 % personal income tax. For non-physical stores that earn more than the actual investment, you will be required to pay a 15 % personal income tax on the actual earnings to the government where the exchange is registered. The tax will be collected by XXXX on your behalf, and the total amount of tax you should pay, taking into account your actual earnings, is : {$9000.00} According to the tax law registered by XXXX, you need to make sure that the payment amount matches the taxable amount, otherwise the system will not recognize it, allowing for a {$5.00} difference Please complete your tax payment within 3 days after receiving the email notification, late payment will be subject to a daily penalty of 5 % of the total tax amount, your deadline for payment is XX/XX/XXXX, when you need to pay your tax please contact XXXX customer service to request a payment address. If you have any questions, please contact our online customer service.
XXXX XX/XX/XXXX I then came up with XXXX of borrowed money from family They promised to handle the taxes, after we wired the money to them I then tried to withdraw funds from the company and then they sent this Hello Dear Shopkeeper : XXXX The funds you have requested to transfer have been successfully sent, and now the funds have arrived in the United States, now the funds need to pay 5 % of the total transfer amount as an entry fee in order for your funds to reach your account safely. This fee is levied by the US government, so please pay it within 24 hours and your funds will reach your account as soon as possible. Based on the actual total amount of your account of {$120000.00}, you will need to pay an inbound transfer fee of {$6200.00}. Disclaimer : XXXX XXXX has released your funds and the funds are now in the process of being transferred and are currently restricted by the financial regulatory authorities of the US government. Please make your payment as soon as possible to ensure that the funds reach your wallet as soon as possible. Any late payment may be risk assessed by the system, in addition to a late penalty of 5 % of the total daily fees for late payments. For the safety of your account, please contact XXXX XXXX online support in time to obtain the payment address. After payment, please contact customer service for verification. Once the verification is complete, the government auditor will release your funds within 24 hours. Sir, please use XXXX XXXX to invest reasonably and legally, do not use the exchange to participate in terrorist, political, military or anti-religious activities, and refuse to fund these groups.
I then sent them these messages stated I wanted my funds back and asked was it a legitimate company and they sent these
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| 12/16/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Managing an account
- Problem with renewal
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Web |
Older American |
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I am writing to you regarding the wrongful conduct of XXXX XXXX XXXX, a former Branch Manager for the XXXX, California XXXX XXXX XXXX XXXX, which occurred on XX/XX/XXXX. The incident was related to XXXX accounts with the bank in the name of my sister XXXX XXXX and her daughter XXXX XXXX, for whom I have a General Power of Attorney. The accounts consisted of XXXX XXXX in the total amount of {$1.00} XXXX.
On XX/XX/XXXX, I came to the bank to talk to a banker, XXXX XXXX XXXX XXXX, about how to qualify for the then-advertised rate of 2.75 % APY for 3 years on all XXXX XXXX. She said I would have to deposit {$100000.00} to qualify. I informed her that I did not have the additional funds.
She explained that I could close XXXX of the existing CDs, then deposit it later. After making the new money deposit, she said, she would be able to offer me the 2.75 % rate.
XXXX XXXX helped me to fill out the XXXX withdrawal form ( Posted Item No. XXXX ). After I signed it, I received a cashier 's check for {$100000.00} ( Posted Item No. XXXX ). As I was walking out of the bank, XXXX XXXX, the Branch Manager, approached me and said, " Don't do it now ; come back after XXXX XXXX XXXX ; we will be offering 3 % APY for XXXX years! '' He shouted, " Come back in XXXX for 3 % APY for XXXX years! '' He forced me and shouted again, " Put the check back in her account. '' XXXX XXXX not only misrepresented his authority to commit the bank to a 3 % interest rate, but by his intimidating conduct, he wrongfully prevented me from leaving the bank with the cashier 's check. By forcibly taking the check from me, he deprived me of access to the {$100000.00} I needed to qualify for the XXXX APY. By the time I returned to the bank soon after the XXXX XXXX XXXX XXXX, the rate had dropped to 0.5 %.
As a result of XXXX XXXX 's wrongful conduct, I suffered XXXX XXXX XXXX and my family lost approximately {$110000.00} in interest they would have earned over a period of XXXX years if I had been able to qualify for the 2.75 % rate in XXXX.
On year XXXX, I spoke to XXXX XXXX XXXX who was the Branch XXXX at the time XXXX XXXX said he knew about the incident with XXXX XXXX. " I felt very guilty about what happened, '' he said. You did the right thing for your sister XXXX XXXX and XXXX XXXX in coming to us to renew all your CDs at 2.75 % APY for 3 years. In XXXX, that was a good deal. But XXXX stopped you by his aggressive conduct.
XXXX XXXX shook his head. " You trusted him. That is not your fault. We trusted him too.
Because he was our XXXX! '' I said I was surprised he knew what happened. XXXX XXXX said " I am the one who had to take care of the check process. '' I said " what check are you talking about? '' XXXX XXXX said " The cashier 's check which XXXX grabbed from you. He is responsible for your loss.
" I said, " Are you going to make everything right for XXXX XXXX and her daughter? '' XXXX XXXX said " Absolutely. '' I trusted XXXX XXXX, but he took no action against XXXX XXXX.
Several weeks later, I received the following text message from XXXX XXXX : XXXX XXXX, I would like to thank you for being my valued customer for so many years.
You have been great at managing your sister 's and XXXX XXXX 's account. I know the previous XXXX XXXX XXXX had offered you a XXXX CD at 2.75 %. And he assumed the XXXX rate would go up to 3 % when it matured in XXXX. When you came into the branch that day when the XXXX matured, the rate was not at 3 %. It was not your fault, but I hope to continue serving you and your family, and I value your business. I will try to offer you the best and highest rate within my ability. Thank you again for your business.
XXXX XXXX XXXX not make a complaint in XXXX after the incident with XXXX XXXX because a short time later, I was diagnosed with a particularly aggressive form of XXXX XXXX and my life has been consumed since then with XXXX XXXX, XXXX, and XXXX XXXX. However, now that I have the energy to focus on this matter again, I have decided to write to you about XXXX XXXX 's shocking behavior and the bank 's responsibility for his wrongdoing in the hope that the bank will take appropriate corrective action.
I am asking that XXXX XXXX compensate my sister and her daughter in the amount of {$110000.00} for the interest they would have earned if XXXX XXXX had not misleading me and prevented me from having the funds to qualify for the 2.75 % interest rate that was available at the time.
Please help.
Most appreciated XXXX XXXX
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| 11/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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At Cathay Bank -XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX , CA XXXX ), Ms. XXXX XXXX ( administrative assistant ) who was the person persuaded me and opened " XXXX XXXX '' account for me on XX/XX/XXXX, and Mr. XXXX XXXX ( financial consultant ) then just showed up to sign document without explaining anything or offering any financial advice to me. Specifically, XXXX XXXX and XXXX XXXX made materially false and misleading statements and failed to disclose important terms and conditions of the investment product to me by : ( i ) saying product was " principal guaranteed and 100 % redeemable after year 4 '' ( ii ) did not mention product was illiquid investment nor mentioned the company could change dividend & redemption policy ( iii ) indicating that all papers signed or initialed were just standard model language in order to complete the transaction without explaining that if there were certain terms and conditions could negatively impact investor 's financial wellbeing or any risks investor could run into ( iv ) the information on client account acknowledgement form were overstated my investment history, annual income, net worth & etc., they were made up by Cathay Bank ( v ) XXXXXXXX XXXX was not properly licensed to sell and/or explain the investment product to investors like me at that time.
The share value of XXXX has dropped to $ XXXX/share ( as of XX/XX/XXXX ) from my initial purchase price ( $ XXXX/share ) and the dividends were cut down 50 % starting from XX/XX/XXXX. Starting from XXXX XXXX, and the worst of all shares can be only repurchased in connection with a stockholders death or qualifying disability which totally altered the products original investment nature and features.
I filed a complaint letter dated XX/XX/XXXX to Mr. XXXX XXXX the President at Cathay Bank and it was forwarded to XXXX XXXX XXXX ( Brokerage firm on the premises of Cathay Bank ). I received reply letter dated XX/XX/XXXX from XXXX XXXX ( Sr. Compliance Analyst, XXXX XXXX XXXX ). She simply quoting application form and documents bearing my signatures and initials and what XXXX and XXXX statement to deny my statement regarding their wrong doings. I then made phone calls to Mr. XXXX XXXX ( Brokerage Compliance Officer, Cathay wealth management ) to express my frustration and asked for alternatives such as face to face confrontation with XXXX & XXXX. Letter datedXX/XX/XXXX was received from XXXX saying that absence of new information, they stand by their XXXX deny decision. Their action simply delayed the finding of the truth and never tried to offer me a fair and positive solution. I do not agree and cant accept the result and I feel this whole thing has been a deceptive and misleading business practice - a business doesn't deliver based on its promises. I also firmly consider that it is a UDAAP violation when it comes to consumer protection. I want to seriously point out that XXXX XXXX and XXXX XXXX have misrepresented material facts and omitted important terms and conditions related to the investment. I am very disappointed that Cathay Bank senior managers did not fulfill their supervisory responsibilities and XXXX XXXX XXXX did not offer any positive support to customers to resolve issues.
I'm fighting for the my right to redeem the investment after 4 years of holding ( which would be fulfilled as of XX/XX/XXXX ) and the guaranteed 100 % principal as XXXX XXXX promised me.
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| 11/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Back in XX/XX/XXXX and XX/XX/XXXX, at Cathay Bank XXXX XXXX Branch, Ms. XXXX XXXX recommended and persuaded me to purchase the XXXX ( {$40000.00} ) & XXXX XXXX ( {$30000.00} ) XXXX. Later on, the Financial Consultant - Mr. XXXX XXXX signature appeared on my investment papers but I have never met with XXXX nor had any advice from him. Recently I was surprised to find out that XXXX XXXX only received her Series 7 license in XX/XX/XXXX. That means XXXX XXXX sold both investment products to me without a formal government authorized license.
Specifically, XXXX XXXX and XXXX XXXX have made false and misleading statements and failed to disclose important terms and conditions to me by : ( i ) Saying products were " principal guaranteed and 100 % redeemable after 4 years '' ( ii ) Did not mention products were illiquid investment nor mentioned the company could change dividend & redemption policy ( iii ) Indicating that all papers signed or initialed were just standard model language without explaining that if there were certain terms and conditions could negatively impact investor 's financial well-being or disclosed any risks involved ( iv ) The new account application form overstated my account profile such as investment experience, annual income, net worth, etc., by Cathay Bank ( v ) All the dates on the Investment Acknowledgement form of XXXX XXXX were not conducted by me.
( vi ) XXXX XXXX was not properly licensed to sell and/or advise the investment products back in XXXX and XXXX.
The share value of XXXX has dropped to $ XXXXshare from my purchase price ( $ XXXXshare ) and the dividends were cut down 50 % starting from XX/XX/XXXX. The worst of all, starting from XXXX XXXX, a notice indicated that shares can be only repurchased in connection with a stockholders death or qualifying disability, which totally altered the products original investment nature and features. Share value of XXXX XXXX also dropped significantly and dividends were suspended.
I filed a complaint letter dated XX/XX/XXXX to Mr. XXXX XXXX the President at Cathay Bank and it was forwarded to XXXX XXXX XXXX ( Brokerage firm on the premises of Cathay Bank ). I received a reply letter dated XXXX XXXX from XXXX XXXX ( Compliance Analyst, XXXX XXXX XXXX ) simply based on XXXX & XXXX stories and quoting application form and documents bearing my signature and initials to deny my statement regarding their wrongdoings. The way they are doing is to just simply delayed the response and never tried to work out a fair and positive solution. Im willing to do the face to face confrontation with XXXX and XXXX. I could not agree or accept the result and I feel this whole thing has been a deceptive and misleading business practice which could be a case of UDAAP violation. I am very disappointed that Cathay Bank senior managers did not fulfill their supervisory responsibilities and XXXX XXXX XXXX did not offer any positive support to customers to resolve issues.
I'm fighting for my right to redeem the investments after 4 years of holding ( which would be fulfilled as of XX/XX/XXXX & XX/XX/XXXX ) and the guaranteed 100 % principal as XXXX XXXX conveyed me.
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| 07/27/2015 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
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I opened a student checking account at Cathay Bank. They switched my account to a Personal Checking account with a daily minimum balance of {$1000.00} WITHOUT informing me in writing. The only indication that my bank account type has changed is the {$10.00} maintenance fee on my XXXX monthly statement. While their current website says the student checking account is only valid for XXXX years, it does not say, and I was never informed, that my student checking account would be AUTOMATICALLY AND WITHOUT NOTICE changed into a Personal Checking account with a XXXX monthly maintenance fee. Had they informed me, IN WRITING, I would have closed my account and created a new student checking account, as I am still a student. They later told my power of attorney XXXX PoA XXXX that in order to renew a student account, I had to fly back personally, XXXX, to do so, even though my student status is unchanged.
When my PoA went to the bank, on XXXX, a teller told her only that the {$10.00} maintenance fee was because my new account type had a minimum balance that we did not meet. To rectify this, my representative wrote a check for {$500.00} to Cathay Bank to satisfy it, since she was only told verbally that there was one. No bank personnel advised my PoA that this was a DAILY minimum balance rather than a monthly minimum, and they failed to give us the relevant Bank Account Disclosures for the new Personal Checking account.
When my PoA returned to close the account on XXXX with an account representative, she was told that we were charged another {$10.00} in XXXX because we were under the {$1000.00} for a few days, which again, nobody informed us was a DAILY minimum. Had they given me the account disclosure materials, in writing, we would have known that this was a DAILY and not a MONTHLY minimum balance before they charged another {$10.00} in maintenance fees. Consequently, because they deducted the second {$10.00} in fees for XXXX, they informed us that we would see another {$10.00} deducted in XXXX because the new {$10.00} they deducted for XXXX officially put my account below the {$1000.00} daily minimum balance again.
Had they advised us IN WRITING before changing my account type and then given us the Bank Account Disclosures, I would not have been deducted {$30.00} in maintenance fees due to their negligence. One of the agents at the bank, after some time arguing with my PoA, agreed to consider making an internal note waiving one of the {$10.00} fees but " but we will be charged in XXXX as well. '' The staff at Cathay bank refused to let my PoA close our account, claiming that we had a safety deposit box with them, which is neither here nor there, given that we could have removed the safety box.
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| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Servicemember |
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I am writing this to you as a complaint, I had made a recall request to the bank in order to recall transfers that I inadvertently made to a fraudulent merchant.
The details of the transfers are as follows : Amount Currency Transaction Date Sending Bank Receiving Bank Beneficiary XXXX USD XXXX XXXX XXXX XXXX XXXX Cathay Bank XXXX And XXXX XXXX XXXX I was contacted by a company that identified itself to me as XXXX XXXX XXXX XXXX. I was instructed to send these funds to specific beneficiaries. The merchant claimed that the funds from these transfers would be used to fund the brokerage/investment account they provided. At the time, the merchant presented this information as if the beneficiary was actually them.
I didn't receive the service. The merchant XXXX XXXX XXXX XXXX claims to be a broker and provides a self-directed brokerage/investment account with the ability to trade financial instruments ( stocks, CFDs, Binary Options, commodities, etc. ) and with the ability to withdraw funds on request. This was the service I paid for. But this company doesn't have a license for brokerage / investment services and is unable to have ever provided any brokerage / investment account. because all companies ( the merchant and beneficiaries ) don't have a license for brokerage / investment services, they can't provide me with the service I paid for.
Since initiating these transfers, I have determined that the named beneficiary does not actually have any type of connection to the merchant at all. The terms and conditions provided on the merchants website list the client agreement as being between the merchant, XXXX XXXX XXXX XXXX, and myself. The name of the beneficiary to whom the funds were transferred by bank wire is not listed on the merchants website.
It has recently been brought to my attention that there is not any connection between the merchant and the beneficiary to whom the funds were transferred.
That is why I asked my bank, XXXX XXXX XXXX XXXX, to start the wire recall procedure. My bank sent the wire recall request to the beneficiary bank Cathay Bank several times, but the beneficiary bank I believe that the beneficiary bank Cathay Bank is associated with this fraud and money laundering.
Cathay Bank has responded in my last complaint that they had no records of any recall initiated from my XXXX XXXX XXXX XXXX. I have attached the responses from Cathay Bank received XX/XX/2021
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| 04/27/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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I had the misfortune of having my account transferred without my consent to Cathay On XX/XX/XXXX, whose negligence is truly relentless. They sent me an ATM card instead of a debit card, which for no reason would not link to my account and could not be activated, but they were so negligent they didnt even realize what the error was. I wasted entire days trying to activate the card, and dealing with their customer service ; not only did they send the entirely wrong card, their system and agents had no idea it was the wrong card, what was happening and why, and I could not tell why it was not being registered. It was impossible to reach anyone at Cathay for hours on end because of their utterly faulty system ; when you did, they had no idea what they were talking about, and would only transfer you to a local branch. As I stated to them multiple times, I would be away the rest of XXXX ; even after it knew of its errors, the bank did nothing at all to expedite a replacement card, so I received a useless pin before I left and no card, still had no access to my account after a month, and had to make repeated last minute alternate arrangements to get money for my trips. I did not have any ATM access for almost two months because of their negligence. I can fully document all the calls I made, being on hold for hour after hour, day after day, my travel, my damages, and dozens of separate instances of Cathays negligence. It would take me three pages to outline it all, and the bank already knows of it and could not care less. This is an open and shut case of repeated gross negligence compounded endlessly by the banks transferring to me to local agents instead of anyone who could address the matter, and complete refusal to accept any responsibility for its negligence. Then, months later, I tried to find out if I need to set up a travel alert to use my AT card and what the fees would be, because, unlike any competent bank, that information is not available anywhere I looked on their website. I emailed their message system multiple times over 8 days without reply, and emailed XXXX XXXX, an alleged VP twice, and his response, without bothering to answer the question, was that he was forwarding my complaint to the legal department. I can not tell the incompetence from the animus and recalcitrance. Its astonishing they have a license to operate.
|
| 06/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
My name is XXXX XXXX XXXX, I fell victim to a fraudulent XXXX company using XXXX XXXX XXXX to collect wire transfers. I am writing to your bank because the transactions were made from my Bank XXXX XXXX XXXX ) for a total amount of {$30000.00}. I have decided to contact you, who is the recipient of these transactions to carry out due investigation and apply due laws according to such transactions.
Ill also like to indicate that these transactions were made under the influence of deceit and ignorance. It was never my intention to make transactions with scammers. This transaction made was influenced by the scammers. I am not a party to the contract and have not agreed to the transactions made in question, since no real service or investment was supplied to me by XXXX company via XXXX XXXX XXXX. I had to complain to you too as the recipient bank because I believe and also as stated in chargeback law that the recipient bank should be contacted in cases like this. If your bank could have known that this act could be a fraud, why are you without informing me or my bank it could be a fraud, whether there are any mechanisms to protect or check the recipient, or do transactions leave without any verification? Based on the above information, I still have doubts about the bank 's actions, because they had the authority to open this case and try to at least request funds from the fraudsters account. But it's also important to note that there are additional reasons why the bank should take the case.
Firstly, because the transactions should be considered fraudulent because the amount was much to be deposited in such a period. Secondly, the transactions that were made are clearly fraudulent and should have been properly screened for fraudulent. I hoped to get help from you like any other customer who has the right to receive their money sent from a bank account to receive goods, services, or to pay for something. The wire transfer ID was XXXX.
|
| 01/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
CATHAY BANK MORTGAGE DEPARTMENT I had a mortgage serviced by XXXX that was bought out by Cathay Bank over a year ago and it has been an absolute nightmare.
Firstly they ported over all of my information incorrectly and the app and website do not allow me to fix it. Secondly they do not have a phone number for their mortgage department so they are not helping customers with any mortgage related matters despite having the product.
They have not given me my 1098 which they are obligated to do by law so that I can file my taxes and I have asked on numerous occasions that they provide it.
I have called over 10 times from XX/XX/2023 - XX/XX/2023. I have also messaged back and forth with the customer service on the mobile app from XX/XX/2023 - XX/XX/2023 and emailed the address they redirected me to after refusing to help me on XX/XX/2023 & XX/XX/2023. They told me I should get a response in 48 hours but no one has responded.
They tell you to email this address : XXXX and someone will get back to you in 48 hours but this is not the case.
The retail bank customer support says mortgages are a different department with no phone number and also refuse to help. It is absolutely ridiculous.
Right now I am trying to figure out what other course of action I can take. They wont make my 1098 available online or email it to me. None of the contactable costumer service people are in the mortgage department so they say they have no authority to help me with anything.
One customer service rep said the mortgage department is in absolute chaos and not responding to anyones emails right now. This is completely unacceptable. What am I supposed to do?
|
| 04/25/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
CONSUMER FNANCAL PROTECTON BUREAU XX/XX/2022. I have filed a complaint No.ID XXXX and it is not resolved the problems for online banking account with mobil phone and email pass code link to login account on software problems in three months.
I am frustrate, and I am very concerned seriously about the Cathay Bank management is fully responsible safety my account.
I can not login my account where my social security funds has been deposited in three months at Cathay bank XXXX XXXX that purchased my bank account from XXXX in California I contacted the manager XXXX, Cathay bank of XXXX many times to care of account problems and I requested to send debit card, credit cards are not delivered.
XXXX has already referred the problems to the relevant team of customer care supervisor XXXX XXXX who works out the problems with software engineer.I contact him many times and left message on customer services at XXXX. NOBODY FEEL RESPOSiBLE AT CATHAY BANK.
XXXX XX/XX/2022 XXXX also filed the complaint to XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX XX/XX/2022 I have filed the complaint to the police department XXXX XXXX XXXXXXXX where I resides for 40 years.
Urgently I need help. The CFPB has to act with responsible for law enforcement. I believe, I am the victim of elder Financial abuse an act that violated my consumer rights and I have been suffering unusual hardship in California Law offer financial protection dependent elder adult.
I have been unfair dealing with XXXX and XXXX with violation US and Californai banking laws.
Sincerely.
XXXX XXXX
|
| 04/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
On approximately XX/XX/XXXX I requested to open a business deposit ( checking ) account at Cathay Bank in the XXXX XXXX branch located at XXXX XXXX XXXX XXXX The relationship banker collected all the required documents, which I had on hand and after several back and forths with her management she informed me that I had to wait for the back office to verify if there were any derogatory reportings with XXXX and/or if my business was within their banks acceptable categories. So I was asked to wait for a call. After some time, the banker asked for additional documents- vendor contracts, latest months bank statement with my current institution. Although all of this was starting to ring very unusual I provided everything else requested. I am in the business of interior design and real estate stagings. I've been in business since XXXX and this is the first time a financial institution has brought forth a question with regard to the category of my business. I also was referred to this bank by friends in the same line of work who bank with this bank, so the question of category is not accurate. And as far as XXXX reporting anything negative is also false since I have now verified this after the topic was put forth by the bank. I am hoping this is not a case of discrimination since this bank seems to be predominantly of XXXX decent. I am not XXXX. I would like upper management to be aware of this encounter and put forth better measures to establish new clients.
Thank you, XXXX XXXX
|
| 11/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XX/XX/2022, a staff named XXXX called me from Cathay Bank regarding my account, the balances inquiry, etc and the rep told me he will send me the detailed bank statements, saying that the bank has some returned items from the post office and wanted to know if my address was correct. I gave him correct address and he hung up on me. After few minutes I tried to log back in my account, and was unable to as I was locked out.
I called the bank again and they would not tell me why I am unable to log in.
Then I tried calling their back office line, and someone named XXXX told me that my account has been closed by XXXX. I was totally surprised and horrifed! I literally just spoke to him and he never mentioned to me that my account has been closed. XXXX then transferred my call to XXXX at XXXX branch of Cathay Bank, he told me that due to my nationality and amount of balance in the account, they decided to close my account, and this bank is just for XXXX /XXXX XXXX. I was shocked!
I just couldnt believe it. I also asked about my balances not correct and wanted to see my bank statement, he declined, XXXX told me he can not send me the bank statements. I strongly feel like this bank is hiding something, not been forthcoming and very unprofessional!. I would like to see my bank statements and the balances in the account was incorrect, the bank is owing me money which they are refusing to pay back to me.
The bank owes me around {$2000.00}
|
| 12/21/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Check writer from Cathay Bank ( routing code XXXX ) who made electronic deposit to my account in person at XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX, CA, XXXX, XXXX ) on Friday XX/XX/2022 with status " Pending '' means fund is not available and in process. The fully funds available will be on Saturday XX/XX/2022 which was printed out on a XXXX XXXX receipt. The full funds were posted on my account on Saturday XX/XX/2022 through Tuesday XX/XX/XXXX, XXXXOn Wednesday XX/XX/2022, XXXX XXXX reversed the fund due to the check writer closing her account at Cathay Bank XXXX
Now I lost {$4900.00} due to mishandling by Cathay Bank and XXXX XXXX bank. As a customer, I saw a posted available fund which means the deposit transaction has been completed and I released a good and service to the check writer.
Now Cathay Bank allowed check writer to close her account as outstanding balance and deposit transaction are still in process with XXXX XXXX bank.
In addition, XXXX XXXX said " Posted status '' means they are still processing deposit transactions which were never mentioned in the XXXX XXXX deposit agreement. Therefore, they just reversed the funds from my account due to account closed at Cathay Bank.
As customers, we all will be victimized by bad check writers if they use this type of loophole to take advantage of us.
|
| 12/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I am the sole trustee of XXXX XXXX XXXX XXXX, I opened a business account in Cathay Bank in 2018 when we purchased the property in XXXX. XXXX had ups and downs over the years, however we have a good will and put effort into a good relationship with Cathay bank. This year we paid off the XXXX bank loan and the bank issued satisfaction letter to us.
Today I went to the Canthay bank branch located in XXXX XXXX XXXX, XXXX, asked the bank to issue a debit card for the business account, first the bank clerk said : did you lose your card? We have record that you already have a debit card? I answered I have never received an ATM card for this business account. I am here requesting one for this business checking account. Then the clerk said : there are notes in the account said not issuing ATM card for there are non business related activities. I asked whose mark was that? The clerk gave no answer. I said thats nonsense, all the activities are within business.
I demand Cathay bank investigating this no notifying fraud notes in my account. A bank can not put such wrong notes in a business account without even communicating or proper process with the business owner/representative.
This will invoke federal law on discrimination on small business.
|
| 03/09/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have a account in Cathy bank ( www.cathaybank.com ), and I always logined via online bank and it worked well for years.
There is a little bit money around more than 2000 usd in my account For whatever reason, I did not login in during the past couple of years.
Now and I found my account is in dormant status.
Cathy bank ever tried to reach me by my email and required me to call them.
I already told the staff who reached me via email that it is not convenient for me to call them since i am in XXXX XXXX, because i have apply the international phonecall authorization and pay the fee.
Unfortunately i have no time to handle it.
The stall insisted i have to call her.
I did not understand : I did nothing to my account, but i have to call back to cathy bank resolve the problem, which was caused by Cathybank.
What if i can not speak XXXX and i can not reach them by phone call, What if i am XXXX Will Cathy bank take my little money away and erease my account?
Dear Ma'am or Sir, Could you please help me to reach Cathybank and resolve my problem.
I need this account in the coming month for my tour.
Your immediate response is greatly appreciated.
Many thanks.
|
| 07/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I purchased my property back in XXXX and got the 15 years fixed mortgage with Cathay bank. As the rate went down recently, I decided to refinance it to a 30 years loan around XX/XX/XXXX. After a month of continuing late response, I finally got the decision that I was denied on the basis that my current income is not sufficient for their requirement. I applied the refinance for investment property and provided my tax return showing consistent rental income for the past two years. Based on my calculation, the rental income should be more than enough to cover all expenses and I also showed my debt/ income ratio to support this. I emailed them asking for their detailed calculation trying to have an open conversation on details that we might have misunderstood. I listed my calculation of the debt/ income ratio ( 25 % ) which is significantly higher than their requirement of 43 %. the mortgage officer just ignored my inquiry and mentioned they have considered all the numbers. I have our email communication as proof of evidence. I was just left as a confused mortgage consumer and was not provided the kind of professionalism expected from a valid bank.
|
| 04/01/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I opened a Cathay Bank employee account when I joined the bank in XXXX, but did n't close out the account when I left the bank in XXXX. I have recurring loan payments drawn from this account every month. Recently I found that the there was a charge of monthly management fee of {$15.00}, an ACH debit was returned and an NSF fee of {$25.00} was charged also. All of these showed up in my account without any notification from the bank up to this point by mail or email, and the bank policy explicitly states that employee account would n't yield any maintenance fee. I did n't receive follow-up instructions of how the account will be handled after my departure from the bank either, and I was never charged of such kind of fee before. I realized the issues and called up the bank, but branch manager insisted that the bank will charge a account maintenance fee because it 's a " valueplus ' account, and they 've been sending me statements, which was not true. I asked the manager for a refund of fees for above reasons and also since I never received such notifications of fund return and NSF fee, but the manager would n't admit it.
|
| 06/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
1.CATHAY BANK illegally authorized an imposter to open account number XXXX to commit FRAUD as an auto dealership, ( XXXX XXXX XXXXXXXX XXXX XXXX
I trusted the FDIC insured bank ( CATHAY ) bank with my wire transfer ( {$65000.00} ) to purchase a car from my XXXX bank account. on XXXX
2. I immediately placed a ( RECALL ) to the wire transfer on XXXX XXXX XXXX as I realized something was wrong from calling the imposter posing as the dealer`s sales representative for the delivery of the car I just sent a wire to buy.
3. CATHAY bank ignored my recall, allowed time for the FRAUD dealer representative to withdraw the funds ( {$65000.00} ) .and close the ( ILLEGAL ) account.
4. I requested an investigation to get information about the FRAUD account number ( XXXX ) to my bank ( XXXX ) and ( CATHAY ) bank, received no cooperation only ( ACCOUNT CLOSED )?!! I requested ; a- When was funds taken and, b- by whom ( TAX ID, c- Time account was closed CATHAY ban violated FEDERAL AND STATE laws.
1. Allowing such FRAUD to take place.
|
| 11/17/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
Older American |
|
In its response to my complaint, CFPB case number XXXX, the complained company made egregious false statements about being lawful in its dealings with me, and about it has obtained successful court rulings. They were absolutely untrue, and were calculatedly and shamelessly made to deceive CFPB and to avoid responsibilities for complained frauds and abuses. The company has also been completely lawlessness in its acts to subvert justice in courts. Its representing attorneys took advantage of my being unrepresented and brutally bellied me to intimidate me from pursuing justice in court. The company believes that it could get away from malicious cruel abuse of me, a XXXX years old customer who had been its loyal and perfect customers for four decades, and had done no wrongs to deserve being robbed of my paid off home..
|
| 02/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XXXX bank transferred my money to Cathay Bank without my consent or acknowledgment. Since Saturday, XX/XX/2022, I have not had access to my funds. I have not had the ability to buy food or water of pay any of my bills on time. XXXX said they couldn't help and I had to contact Cathay Bank to resolve any issues. So XXXX just hands over my money to another bank I know nothing about along with my personal security information. Since Monday XX/XX/XXXX I have still not been able to gain access to my funds and Cathay Bank continues to put me on hold when I talk to them.. I have spent over 4 hours each day with Cathay Bank since then and they still have yet to give me access to my money. It is now considered stolen in my view. I hope you can investigate their malpractices and help me get my money back.
|
| 02/10/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I was allegedly part of the XXXX acquisition to Cathay Bank on XX/XX/XXXX. I received no notification or correspondence of this transition, nor gave any consent for my personally identifiable information and funds to be handed over. I can confirm that XXXX had my correct mailing address as I had received something unrelated only a week ago XX/XX/XXXX. I simply logged into XXXX on XX/XX/XXXX and was shown my accounts were suspended and closed without explanation. XXXX did nothing to help me and Cathay Bank is unreachable. They have no chat support, no email, only one phone number XXXX. I've been on hold multiple occasions for several hours only to be hung up on. Voicemails unreturned. I have no access to my money, no account numbers, literally nothing.
|
| 04/19/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
When I was in Cathay bank, they told me to get a line of credit, which was completely free, and it's a good protection just in cause I need the money sometime.
So I applied, later on, the bank bought me home insurance which is the 3X of the price I used to pay. They didn't send me any insurance doc, and I don't even have a loan with them. Here are the inquiry : 1. We dont have a collateral with Cathay. What are they protecting?
2. They can withdraw your HELOC if we arent qualified anymore.
3. The insurance you bought is 3X than what we used to pay for.
4. No insurance document or policy was sent to us once the insurance was purchased.
5. When XXXX signed the Agreement to provide insurance, nobody explained to her what she was signing.
|
| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
On XXXX I sent a wire transfer from my local bank to Cathay bank for the purchase of an automobile for the amount of {$23000.00}. Account number XXXX. Wire transfer # XXXX under the account name of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Maine XXXX. Nine days later when I did not receive my vehicle that was supposed to be transported to me, I reported this to my bank " XXXX XXXX XXXX in XXXX, Illinois XXXX on XXXX XXXX. Because of the upcoming holiday weekend, the bank representative was not able to get an answer from Cathay bank regarding cancelling the wire transfer. I did receive {$1100.00} back from Cathay bank. The seller of the vehicle has blocked me on XXXX and his phone and email are no longer in service.
|
| 01/02/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
I have had a basic, no monthly fee bank account with XXXX Bank until around middle of 2015 when XXXX Bank was acquired by Cathay Bank and all the XXXX Bank accounts were transferred under Cathay Bank. My account was also transferred under Cathay Bank but instead of the same basic no monthly fee account I used to have it was the type with $ 15 monthly fee. When I opened my bank statement from Cathay Bank and saw the $ 15 monthly fee, I decided to go the bank branch and inquire about the fee. The manager said the bank has sent all customers about the account type change and refused to refund the {$15.00}. I believe from a matter of principle what Cathay Bank has done is not right.
|
| 11/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I was involved in a romance crypto currency scam. I wired money 3 times from XX/XX/2023 and XX/XX/2023. On XX/XX/XXXX I sent {$3000.00} to a bank. XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX branch On XX/XX/2023 I sent XXXX to another bank XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX. On XX/XX/2023 I sent XXXX XXXX XXXX XXXX XXXXXXXX Cathay bank XXXX XXXX. During the next 6 months we made trades on a website called XXXX a partner with XXXX. My account reached {$270000.00}. Which seemed real. On XX/XX/2023 the web site vanished and I haven't heard anything from her. the transfers were from my XXXX XXXX bank account.
Thank You, XXXX
|
| 06/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Commencing on or about XXXX of XX/XX/2021 and XXXX of XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Scammer or Fraudster ) DBA : XXXX XXXX, with the design, development, manufacture, promotion, marketing, distribution, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains.
Money was transferred from my XXXX XXXX XXXX XXXX account via wire in the total amount of XXXX USD utilizing your services Scammers Account Number : XXXX
|
| 03/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I submitted the Mortgage application to Cathay Bank on XX/XX/2020. They asked me to submit all the documents and wait for a month. After pulling my credit from two bureaus ( XXXX, XXXX ), I only agreed to pull credit from one bureau, they did not notify me. Later on, they refused to provide me with a Pre-Approval letter, they refused my application to modify the house price and asked me to pay the Credit Report fee, I did not pay, and finally waited for 2 months and they unreasonably refused my Mortgage application.
This is the worst Mortgage service I have experienced.
|
| 09/13/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I received credit alert from XXXX for attempted installment loan inquiry by Cathay BankXXXX XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX twice. I contacted to Cathay bank for stop inquiring the loan because I have not apply them. Cathay bank did not respond my e-mail for a month and didn't do anything. I have to place a lock my credit to XXXX by myself. Finally, agent from Cathay bank called me to identify me. It seems like another individual was trying to get a loan by using my false Id. Be aware of this id theft. It happend me three time already.
|
| 04/15/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I have been trying to open a passbook saving account but cathay bank tells me different stories customer service rep in messages section said I can branch is tell me no and a representative from they headquarters said they only open for senior citizens I find to be aged discrimination because I'm trying to save better I'm trying to handle my finances better to buy a home in my future I really don't like statement saving I would like a pass book and I know I can be given it I was not given a opportunity to change to passbook
|
| 12/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I paid {$3700.00} cash to a teller to pay my mortgage on XXXX of XXXX before the cut off day on XXXX every month, but I got remarked " missing payments " in the result, my credit score got decreased XXXX points. I went to the branch 3 times, and called customer service number 4 times, the first 3 times I got hung up after waiting about 20 minutes. They all told me that they will notify their manager, and have the manager call me in 3 business days, but no one called.
|
| 02/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Cathay Bank sent me a check book and a debit card for an account I did not open. The account has monthly fee.
I had a closed account with XXXX bank in XXXX, who sold their XXXX business to Cathay Bank since XXXX, which has reopened that account in my name without my consent.
The customer support line of Cathay Bank is not responding after XXXX hour wait.
|
| 06/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
- XX/XX/XXXX, Cathay bank paid {$590.00} from our bank business checking account to an unknown party. This is fake check.
- We did not write a check for this payment nor authorized online banking- As of XX/XX/XXXX, this issue has not been resolved by Cathay bank
|
| 04/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XXXX XXXX XXXX, I fell victim to a multi-layered scam operation run by XXXX which involved me making deposits for a total amount of XXXX USD from my Cathay Bank account to the fraudulent investment firm.
|
| 01/16/2024 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
|
| 01/12/2024 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
Older American |
|
|
| 01/10/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
|
| 12/31/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
Older American |
|
|
| 08/18/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 06/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 05/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 05/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/05/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 03/20/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 03/14/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Phone |
|
|
|
| 03/06/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 03/03/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Phone |
|
|
|
| 11/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 02/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Account sold or transferred to another company
|
|
Referral |
|
|
|
| 02/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 02/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 02/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 01/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/01/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 12/23/2021 |
No |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 12/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 03/11/2021 |
No |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 02/26/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 02/18/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
|
| 10/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Phone |
Older American |
|
|
| 10/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
Older American |
|
|
| 04/28/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 04/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 01/16/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
|
|
|
| 12/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 12/04/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 11/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/02/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Phone |
Older American |
|
|
| 05/21/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 09/19/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 05/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Web |
|
|
|
| 05/01/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Referral |
|
|
|
| 07/21/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 02/06/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 09/26/2016 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 06/07/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 12/16/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 11/27/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 10/05/2015 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 11/12/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 04/15/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 07/11/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|