CARTER-JONES COLLECTION SERVICE, INC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/12/2022 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • OR
  • 97504
Web
I am submitting this complaint on behalf of my client XXXX XXXX of XXXX XXXX, Oregon. The forgoing selections in " XXXX XXXX '' on your website do not fit and were selected only to advance the complaint process. My apologies. Here is a summary of the pressing problems. XXXX XXXX qualified for a 90-95 % financial assistance reduction for his medical bills on 2 applications in XXXX and XXXX. The medical provider is a nonprofit hospital, XXXX XXXX XXXX XXXX. His finances remained at approximately the same poverty level range during these years. But the hospital refused to process the reduction from his most recent application to all of his accounts since some were in collection, even though the law allows outside the ordinary application period and contains no collection exclusion. 26 CFR 1.501 ( r ) 1 ( b ) ( 3 ). He was sued by Carter Jones Collection Service , Inc. for approximately {$14000.00} in these uninsured medical bills incurred between XXXX and XXXX at a non-profit hospital, XXXX XXXX XXXX XXXX. However, XXXX XXXX from XXXX XXXX testified that XXXX XXXX does not have the agreement required by law with the XXXX XXXX before lawsuits against patients can be filed. See details about the necessary agreement here : 26 CFR 1.501 ( r ) -6 ( c ) ( 10 ). In the absence of this agreement, the lawsuit should never have been filed against XXXX XXXX. The lawsuit is a form of " extraordinary collection action '' ( " XXXX '' ) which is considered an XXXX of the hospital even if pursued by the collection agency. 26 CFR 1.501 ( r ) 6 ( a ) - ( b ). Here XXXX XXXX and XXXX continue to work together to collect these uninsured debts, even though it violates these laws. I have recently brought these matters to their attention and pointed out that XXXX XXXX enjoyment of non-profit status is premised upon compliance with these laws. 26 U.S.C. 501 ( c ) ( r ) ( 4 ) - ( 7 ) ; 26 CFR 1.501 ( r ) -6 ( c ) ( 10 ). But they refuse to dismiss the lawsuit despite my client 's requests even though their XXXX agreement with the XXXX allows them to take the accounts back at any time. Recently, XXXX XXXX has also delayed my client 's medical care which is another form of XXXX ( 26 CFR 1.501 ( r ) 6 ( b ) ( 1 ) ( iii ) ) that can not legally be taken under these circumstances. XXXX XXXX and XXXX XXXX continue to violate XXXX XXXX 's rights as well as their legal obligations arising out of the fact that these debts were incurred at a non-profit hospital by an uninsured individual who qualifies for financial assistance.
06/17/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • OR
  • 97702
Web
XXXX XXXX XXXX XXXX wrongfully charged me for propane that I returned in the tank they removed from my property. This was their tank and I cancelled service due to their price gouging for propane. They left the tank on my property for almost 2 months once service was cancelled. They charged me {$150.00} for removing their tank from our property. The tank was more than 1/2 full when they removed and they refused to provide the proper credit to my account. I have requested they show me in the contract we signed that states that they can charge to remove their tank from our property and they have refused to provide that proof. We told them since they had refused to remove our tank in a timely manner that we were charging a storage fee of {$20.00} per day and there was over {$400.00} in storage fees that they owe us. In addition, they never picked up all of their property from our home. XXXX XXXX is the collection company and they have refuse to ever provide us with any of the documents we have requested. It has been years since XXXX XXXX has sent us any thing. They continue to charge us interest on a bill we feel that we do not owe. Time frame when tank was removed was approximately 5 years ago
01/01/2020 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • OR
  • 976XX
Web
I was served on XX/XX/19 for an account I was unaware was in collections. I had moved and filed a change of address in XXXX. I told the gentleman that served me that I had filed a change of address and they had been sending the notices to the wrong address. XXXX XXXX claims they did not get notice of change of address unitl XX/XX/19, however, my insurance company had gotten notice back in XXXX. A few days after I received the summons I received a statement in the mail at the correct address. I called XXXX XXXX to try and set up payment arrangements and did so. Thinking the court case would be dismissed. I called back to ask if I could get it in writing that it was dismissed and she said they would not dismiss it. They would get the judgment and as long as I was making the payments as agreed upon there would be no garnishment of my wages. I asked for her to put that in writing. She stated that it was company policy that they do not put anything in writing. I told her that I had filed for a hearing and she stated that the payment arrangement would be void and they would garnish my wages if I continued with my hearing.
10/01/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OR
  • 97601
Web
i recieved a letter from Carter-Jones Collection approx. XX/XX/2022, for an alleged debts in the amount of {$190.00} and & {$1600.00}. I sent debt validation letters via Priority mail on XX/XX/2022. on XX/XX/2022 I received a letter from them restating the debt, the amount, original creditor 's address, a page with XXXX XXXX XXXX XXXX letter head with SOMEONE ELSES NAME, BUT NOT the information I requested. They did not send a signed contract or any verifiable information stating that I am responsible for this person 's alleged debt. I have never signed anything stating that I am responsible for this person 's alleged debt.
03/22/2021 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 776XX
Web
Carter and Jones Collection agency sent letter out to XXXX XXXX about a past medical bill from XXXX XXXX XXXX XXXX. The bill is from over 4 years ago and in another state which we previously lived. I called the hospital and they cant verify the bill. After that the collection agency somehow connected her bill ( my wife ) to my name. I then got a letter saying that bill was under my name. I did send in a disbute letter for both of us for that bill.
03/22/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 776XX
Web
This dispute is for Carter - Jones of XXXX XXXX OR for {$510.00} and {$570.00} after fees. Account number XXXX. The collection agency violated the HIPA in getting information on the collection.
03/07/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • OR
  • 97601
Web
Account for my ex husband is showing on my credit report. Account paid in full on XX/XX//2022 Would like to have removed from my credit report because we are no longer married.
03/14/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 91729
Web
03/12/2021 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 77656
Web
07/20/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • FL
  • 33185
Web
07/10/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • OR
  • 97603
Web Servicemember