| 10/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I hired an attorney to help me with my Social Security XXXX hearing. As part of their package they sent me a " MY KEEPS '' card and told me " if needed '' to use the card until my hearing date to go ahead and use it. I didn't use it at all. Approx. three weeks after the hearing I called my attorney to find out they were paid and the balance went to " MY KEEPS ' ''. On XX/XX/2018 I closed the account {$1100.00} balance they said " WE WILL '' mail a check on Friday XX/XX/2018. Up to this day .... " the check is in the mail '' I call and call every rep. will only give their first name with long periods on hold other times to the point of automatic disconnect waiting. Today XX/XX/2018 on my third attempt ... I finally spoke with XXXX ( a manager ) she told me " WE WILL '' mail a check onXX/XX/2018 this Friday to expect it by the middle of XXXX. I wonder if I will see a check then either! THIS IS NOT RIGHT!!!
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| 12/03/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
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Received a {$150.00} promotional gift card due to a prior purchase. Attempted to use the card on-line and it got declined. Went to website listed on back of card https : //therewardcardstore.com to see account balance, states " There was an error, please try again ''. Looked up other phone numbers for the banks listed on the website to see status of card, goes to a non working phone number XXXX. Called the # on the back of the card XXXX and always goes to an automated recording. States call during business hours XXXX-XXXX M-F EST, even doing so, never goes to a live person ( have tried on multiple days ).
Called the bank directly listed on the back of the card, XXXX XXXX, they state they only distribute the plastic and don't have access to the account or its funds. XXXX Please help
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| 03/28/2017 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Referral |
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