| 01/12/2022 |
Yes |
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- Trouble during payment process
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Web |
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My liens are with Cardinal Financial Company , Limited Partnership, for the two loans agreed upon and those liens have been released, right now, we need to have them send over a Release of Lien form so that the buyer is protected and we close on XX/XX/XXXX. Their failure to provide this document will cost me thousands of dollars in damages.
Loan : XXXX Loan : XXXX XXXX XXXX XXXX XXXX, XXXX, TX, XXXX.
Owner Name : XXXX XXXX XXXX DOB : XX/XX/XXXX SS # XXXX Cardinal Finance Company , Limited Partnership has confirmed they no longer have any interests in the property and the liens on the property so they legally required to record the release of lien . With that, property is clear. I have visited the county clerks in personal and gathered all the records if you need them. The only information regarding the property are recorded and the tax payments are covered. I visited the tax office and they told me that they can not stop anyone from paying another persons taxes and they can't stop them. I asked if they could prevent please prevent the current party that paid the taxes, XXXX XXXXXXXX and XXXX XXXX from paying it, they can not, so if that is a company that wants to cover the taxes year for the owner, they can continue to do so and that they hold no interest in the property just because they are paying the taxes. I spoke with a young lady at the counter and another at her work station and she pulled up the information for me and printed it out.
Also, for our buyer, the liens that were filed are not " Perfected '' for a number of reasons, but mainly because their is fraudulent information on the Deed of Trust Lien. The FHA Case No. XXXX is made up, which is fraud. There are no records that match those numbers, therefore the lien is not a " Perfected '' lien so it is non enforceable in Texas, and given that the secondary lien is based on the prior lien, neither is legally binding nor enforceable. To confirm this, go to HUD.gov and input the information, or call XXXX or email them at XXXX. I have the screenshots if you need them as well. With this, any agreement made off of these two agreements are made in fraud as well and Cardinal Financial Company , Limited Partnership, is legally obligated to take on any damages based on this alone. Also, the company has sent me a number of fraudulent documents so I am Also, it was the responsibility of Cardinal Financial Company , Limited Partnership was obligated by state law to record the release at the county clerk office. Since they did not, they failed to legally process their paperwork, so again, they were out of compliance, and are responsible for any damages that occur regarding the lien.
There are no other " Perfected '' liens on the property and I have no judgements filed against me so the title is clear, and according to Texas state law, I have a right for a fair and legal transaction.
Cardinal indicated already, to myself and your office, and recorded, there is no balance so they no longer have interest in the property and are due no funds at closing. These conversations were recorded.
" Cardinal Financial Company , Limited Partnership is refusing to send me a release of lien form, releasing their interest in my property, illegally. This is both illegal and unlawful and must be corrected immediately. The initial agreement was found to be made in fraud as well.
The FHA Case # is not registered with HUD.gov. The company violated its required deadlines to submit all pertinent information regarding my property at the XXXX XXXX Clerks office.
The company is also sending me fraudulent documentation, and providing fraudulent information to outside parties.
The company has yet to be able to provide me with any legal documentation to verify the Transfer of the Loan.
The Loan Number XXXX on the documentation was not mine. This is more fraud.
Also, Cardinal admitted on the record already there is no balance due to the company, and loans have been transferred but the company refuses to submit the release of lien. The deadline to file the paperwork has long passed.
This is illegal and unlawful and I feel kidnapped in my own property by the bank and this is an infringement on my constitutional rights. The closing for the property is on XX/XX/XXXX so we need this information sent so we do not suffer any more damages due to their actions. " WHAT WAS THE RESPONSE?
XXXX XXXX XXXX reply-to : XXXX XXXX XXXX to : XXXX date : XX/XX/XXXX, XXXX PM subject : Re : [ # XXXX ] : XXXX XXXX | XXXX XXXX | TIME SENSITIVE : Please send me a letter indicating that I do not owe cardinal financial any money - mailed-by : XXXX.cardinalfinancial.com signed-by : cardinalfinancial.com Hello XXXX Good afternoon, Unfortunately, as XXXX advised, Cardinal Financial would be unable to produce a Release of Lien as both loans were sold. We advised the loans were sold to the XXXX XXXX and XXXX XXXX in XXXX. The release letters inform that the servicer of these loans would be XXXX XXXX XXXX. I have attached the service release letters that were issued for both loan numbers. XXXX XXXX XXXX XXXX XXXX would have to complete the lien releases.
XXXX XXXX XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Word Document from Cardinal Financial ( Supposed sent Letter ) XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX Servicer Loan Number : XXXX ( Unknown Loan, fraud ) NOTICE OF SERVICING TRANSFER Dear XXXX XXXX : The servicing of your mortgage loan is being transferred, effective XX/XX/XXXX. This means that after this date, a New Servicer will be collecting your mortgage loan payments from you. Nothing else about your mortgage loan will change.
XXXX XXXX XXXX XXXX, who has been subservicing your loan under a contractual agreement with Cardinal Financial Company ( " Present Servicer '' ), is now collecting your payments and will stop accepting payments received from you after XX/XX/XXXX. Your New Servicer is XXXX, a division of XXXX XXXX XXXX XXXX XXXX ( " New Servicer '' ), and will begin accepting payments on or after XX/XX/XXXX.
Send all payments due on or after XX/XX/XXXX to your New Servicer at this address : XXXX XXXX XXXX XXXX, ID XXXX If you have any questions for either your Present Servicer, or your New Servicer about your mortgage loan or this transfer, please contact them using the information below.
Present Servicer New Servicer Customer Service Department Customer Service Department XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX, ID XXXX XXXX Page 2 of 2 XX/XX/XXXX Loan Number : XXXX ( Unknown Loan, fraud ) If you are currently paying accident and health, disability, life or any other type of optional insurance with your mortgage payment, this service will discontinue with the transfer of servicing. If you wish to retain optional insurance, we would suggest that you contact your current optional product service provider.
Under Federal Law, during the 60-day period following the effective date of the transfer of the loan servicing, a loan payment received by your Old Servicer on or before its due date may not be treated by the New Servicer as late, and a late fee may not be imposed on you.
Sincerely, Cardinal Financial Company XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Word Document from Cardinal Financial # 2 ( Supposed letter sent ) XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX TX XXXX Present Servicer Loan Number : XXXX NOTICE OF SERVICING TRANSFER Dear XXXX XXXX XXXX The servicing of your mortgage loan is being transferred, effective XX/XX/XXXX. This means that after this date, a New Servicer will be collecting your mortgage loan payments from you. Nothing else about your mortgage loan will change.
XXXX XXXX XXXX XXXX, who has been subservicing your loan under a contractual agreement with Cardinal Financial Company ( " Present Servicer '' ), is now collecting your payments and will stop accepting payments received from you after XX/XX/XXXX. Your New Servicer is XXXX, a division of XXXX XXXX XXXX XXXX XXXX ( " New Servicer '' ), and will begin accepting payments on or after XX/XX/XXXX.
Send all payments due on or after XX/XX/XXXX to your New Servicer at this address : XXXX XXXX XXXX XXXX, ID XXXX If you have any questions for either your Present Servicer, or your New Servicer about your mortgage loan or this transfer, please contact them using the information below.
Present Servicer New Servicer Customer Service Department Customer Service Department XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX, ID XXXX XXXX Page 2 of 2 XX/XX/XXXX Loan Number : XXXX If you are currently paying accident and health, disability, life or any other type of optional insurance with your mortgage payment, this service will discontinue with the transfer of servicing. If you wish to retain optional insurance, we would suggest that you contact your current optional product service provider.
Under Federal Law, during the 60-day period following the effective date of the transfer of the loan servicing, a loan payment received by your Old Servicer on or before its due date may not be treated by the New Servicer as late, and a late fee may not be imposed on you.
Sincerely, Cardinal Financial Company XXXX
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| 08/15/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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Consumer Advocacy Department ; As a client with Cardinal Financial for 2 years, I have never experienced such a continued level of incompetence and utter lack of common sense, and customer service as Ive been subjected to monthly since XX/XX/XXXX while being forced to interact with the Debt Department.
SUMMATION : Since initially reaching out to Cardinal Financial XX/XX/XXXX to resume making regularly scheduled payments, Ive been forced to contact Cardinal representatives at least 23 times, spoken to at least as many employees of Cardinal, accounting for over 524 Minutes or just under 9 Hours on the phone attempting to have my loan properly serviced so I make regularly scheduled payment once again. During this same time period, I have made 5-payments as of XX/XX/XXXX totaling {$18000.00} ACTION TAKEN : XX/XX/XXXX : XXXX Complaint Case # XXXX ( Ref # XXXX ) filed against Cardinal Financial. XXXX received complaint and stated they would follow up to address the situation. No follow-up has been received to date.
SITUATION : XX/XX/XXXX, in response to the federal authorized COVID-19 forbearance program, our household requested forbearance on our primary home associated with the VA mortgage held by Cardinal Financial. Forbearance was authorized and payments ceased from XX/XX/XXXX XXXX XXXX ( 9ms / 9 Payments ).
XXXX o XX/XX/XXXX, I reached out to Cardinal Financial on two calls covering 55 minutes. I spoke with a rep that I wanted to resume payments and have my loan modified per the option *4, having my payments from XXXX through XXXX added to the rear of my loan so I could resume monthly payments. During the call the rep stated that they would submit the necessary paperwork to begin the process and recommended that making a payment today would assist in expediting the process. A payment was made in the amount of {$3600.00}, debited from my account ending in XXXX XX/XX/XXXX.
o This payment was NOT processed and applied to my loan until what looks to be XX/XX/XXXX. For reasons unknown.
o The representative submitted me into a program of loan modification that requires a trial period which I was NOT informed of at the time and would not agree to doing as I explicitly stated I wanted the modification completed and I would address the minor increase that would be required to bring the escrow account to current.
XXXX o XX/XX/XXXX, I called to make a XXXX payment and to confirm the loan had been adjusted accordingly. On a 16-minute call with a Cardinal Financial rep I was informed of two key things ; first that the loan had not been adjusted and that any payment I made at this point would NOT go toward XX/XX/XXXX but instead would be applied to the past due amount. This seemed to be a less then optimal process as it would alter/effect a process that I was told was in work and should be in effect shortly. With the rep in agreement, I held off on the XXXX payment with to assumption being that the loan modification would be in effect shortly and I could resume payments as normal by following month.
XXXX o XX/XX/XXXX for 57 minutes, then again XX/XX/XXXX for 17 minutes, and XX/XX/XXXX for 14 minutes ; I had multiple conversations regarding the status of the modification with a representative named XXXX from Cardinal. XXXX was the first to inform me that the loan was delayed in processing and was resubmitted for adjustment once again. Further, this was the first point that I was informed of a mandatory trial period which I contested as unnecessary and not in alignment with my wishes moving forward.
Following the first two conversation with XXXX, our conversation on the 5th resulted in being directed to make a XXXX payment that would be used toward the 3-payment requirement and assist in removing our loan from forbearance.
A payment was made over the phone with XXXX XX/XX/XXXX for {$3600.00} o XX/XX/XXXX, XXXX calls totaling 50 minutes, corresponding with Cardinal representatives regarding a letter of signatory agreement received that I was to begin making mandatory trial period payments beginning XXXX but requiring my signatory compliance. I called for clarification.
o XX/XX/XXXX call, XXXX minutes in length, I was informed that the modification had been delayed/restarted once again and that I should hear from a representative shortly. I did not hear back from any rep.
XXXX o XX/XX/XXXX a 55-minute call, representative stated the initial modification program of XXXX had been Approved and I was to begin a trial period payments.
o Confusion arose on the XX/XX/XXXX double mortgage payments listed as processed by Cardinal Financial. The assumption was that they could/would apply one for XXXX and one toward XXXX and that if I made a payment on the XXXX, they would apply it toward the XXXX mortgage payment.
o I made a monthly payment {$3800.00}, the amount that the representative stated I needed to pay for the month of XXXX.
o The payment was processed by my bank, XX/XX/XXXX but not applied to my loan till XX/XX/XXXX and for a lesser amount of {$3600.00}.
XXXX o Prior to the XXXX payment, 4 calls from XXXX XXXX totaling 72-minutes with representatives were made to discuss further letters received from Cardinal showing that my mortgage statement still had not been adjusted.
o The representative stated to disregard those at this time because I was still in the trial Mod program which I once again expressed that I did not agree to the trial period and wanted my loan adjusted as I should have the right to have done.
o The representative stated shed take my payment that was due for the month of XXXX of {$3600.00}, which I paid XX/XX/XXXX, and the representative stated they would follow-up with their boss and get answers.
o During the XX/XX/XXXX calls totaling XXXX minutes, the representatives stated that the original paperwork had been delayed and that XXXX had modified the start period without informing me to XXXX ; not in alignment with my original request made in XXXX, not in alignment with the attempted correction to original plan in XXXX, and not in alignment with prior notices stating the trial period began in XXXX. When I once again broached the topic of this isnt what Ive ever asked for and I want to know why I am being forced into a process I did not agree to, the rep stated they would look into it and I should expect a follow-up within the next 48 hrs. Once again, no one called or followed up.
XXXX o XX/XX/XXXX I called Cardinal to make my XXXX payment. The representative told me my monthly due was {$3600.00}. The payment was processed by my bank, XX/XX/XXXX and applied to my loan the same day o The most helpful of any representatives, 2 calls were associated with XX/XX/XXXX for a total of 100-minutes. The representative listened to every twist and false line that I had endured to date, took a significant deep dive into my payment history to attempt to understand how exactly all the payments were assess to my account. She further looked into the process and informed me that the original loan was setup incorrectly as a VA Loan modification program vice the VA Disaster Loan Modification program which would have complied with my original request and bypassed the trial period.
o Discussions took place on whether to process an adjustment to the original request or to leave it alone as the XXXX payment completed the prior programs XXXX payment requirement. The decision was made to let the current program expire and resume normal payments in XXXX.
XXXX o I went online to make my XXXX payment finding that my account had still not been released back into normal reporting as of the first week of XXXX.
o I contacted representative to make the XXXX payment and to get clarity on when it would be released, 4-calls from XXXX XXXX totaling 51-minnutes, I was informed that the underwriters had concluded that I hadnt met the requirements of the program as I was supposed to pay {$3800.00} vice the {$3600.00} per what the representatives had told me monthly was due.
o Due to my oversite as they stated, the original 3-month agreement is Null and I was going to be required to start a new 3-month period.
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| 08/20/2019 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Servicemember |
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I am requesting re-imbursement of extra money I, XXXX XXXX XXXX, made in good faith for closing to successfully complete the process on or before XX/XX/2019. All communications indicated this was possible and would happen as indicated. Please note that this was after the initial closing date was missed on Wednesday, XX/XX/2019. Total loss of funds at this time is $XXXX. - Rent: Wednesday, XX/XX/2019 – Monday, XX/XX/2019: $XXXX- Deposit: Additional good faith deposit on XX/XX/2019 $XXXX showing desire This process was not a smooth transition from start to finish and it is littered with inconsistencies from the XXXX XXXX/Cardinal Financial process to which is of no fault to myself as the customer of their agency. I had been more than cooperative and submitted all documentation and answered any and all requests asked of me. My only fault was being patient with Mr. XXXX XXXX during the time frame of his employment while with the broker. From day one, I was not fully advised or aware and unable to make informed decisions with respect to the loan process and instead, trusted the professional to serve my best interests as a customer. In the end, it is a customer service orientated putting the needs of the client before the organization. The organization and named individual failed to serve the client in their best interest. The initial real estate agreement of Sale for property XXXX XXXX XXXX XXXX XXXX, PA XXXX was signed by all parties on XX/XX/2019. Indication of the proposed settlement date was for Wednesday, XX/XX/2019. On this same day, XX/XX/XXXX, the Uniform Residential Loan Application for “XXXX XXXX” was signed and entered into the record. Closing for the record did not occur until XX/XX/2019, two additional weeks after being advised it would be on time. This resulted in the loss of the additional $XXXX good faith deposit. The “rent” would not have been required or needed had Cardinal Financial submitted the package on time and in turn, another $XXXX (as indicated above) was also used to secure the home. Over the course of the next two weeks, XXXX XXXX changed to Cardinal Financial. This was noted and no official communication was given to the client. During the time frame from XX/XX/2019 until XX/XX/2019, the client performed all actions requested of him to include providing statements and required documentation to both our office as the agent (XXXX XXXX) and to Cardinal Financial. Home inspection, XXXX XXXX documentation (Bids and proposals) were all received in a time manner. One XX/XX/2019, Mr. XXXX finally received his first loan invitation from Cardinal Financial for loan XXXX. OnXX/XX/XXXX, the closing date of XX/XX/XXXX at XXXX XXXX for XXXX XXXX XXXX property was provided, thus allowing to schedule closing times for the property (XXXX XXXX XXXX) later that afternoon. Additional, during the next two weeks, any and all updates requested for Cardinal Financial Loan and advised client to update bank statements, paystubs and mortgage statement for XXXX XXXX XXXX Property. Loan number XXXX were provided. On XX/XX/2019, Cardinal Financial advised “We are looking good at the moment, renovation loans are always just a little bit harder Can you please resent the estimate and finally, tomorrow I will have to collect the appraisal fee ($XXXX) “ – XXXX XXXX. The same day, Ms. XXXX XXXX of Cardinal Financial Assigned and becomes new loan Transaction Coordinator. Ms. XXXX engaged the customer and all processes appeared normal. On XX/XX/2019: All documentation signed by client and received from XXXX XXXX as requested by Cardinal Financial. This was less than a 24 hour turn around for both. Mr. XXXX was requested to pay the appraisal fee of $XXXX on XX/XX/2019 and did so as soon as possible. On XX/XX/2019, Mr. XXXX advised that the loan was submitted to underwriting. On Friday, XX/XX/2019, a new Loan Access invitation sent from Cardinal Financial and borrower now must resubmit all information previously sent before on loan XXXX. The new loan number is XXXX. I was not informed by anyone that was not normal and he carried on with the process while oblivious and uniformed of what was happening. During this timeframe, of the next few days, the promises were made to ensure a clear understanding of what was happening and when the closing date of XX/XX/2019 was to occur. Cardinal Financial did not allude to any dates other than closing on time. Monday, XX/XX/2019: Sellers of XXXX XXXX XXXX XXXX agree to Rent until closing. Terms are with the expectation of no later than Monday, XX/XX/2019. Cardinal Financial representative Mr. XXXX XXXX advised this is not a problem and we shall make the date. A note from Transaction Coordinator to XXXX XXXX advised XXXX XXXX cannot commit to a closing date of Wednesday, XX/XX/2019. At this time, I was not made aware this would not happen. Once I was made aware, on Tuesday, XX/XX/2019: I wrote rental check for $XXXX and XXXX Cashiers Check to XXXX XXXX as an additional deposit of $XXXX Wednesday, XX/XX/2019: Closing on XXXX XXXX XXXX XXXX, PA XXXX Monday, XX/XX/2019: Client Notified Cardinal Financial (XXXX XXXX and XXXX) of Rental and Deposit (from Tuesday, XX/XX/2019 note) and stressing the importance of closing on or before XX/XX/2019 or the loss of funds will occur. Still, my client was trusting the process and was not being informed of all circumstances. XX/XX/2019 the Home appraiser Cancelled. Note that I had already paid the appraisal fee to Cardinal Financial $XXXX on XX/XX/2019. On Monday, XX/XX/2019 Conditional Approval Received and notified by Mr. XXXX XXXX. There was a listing provided to the customer (me) from Mr. XXXX with reference to the listing of items requested of him. This was relayed to the customer. On Thursday, XX/XX/2019, the AFR Loan Lock rate for my mortgage secured. From Tuesday, XX/XX/2019 until Friday, XX/XX/2019, I mainly dealt with Ms. XXXX XXXX. Updates to documentation, bids, proposals and or other pertinent information was received, and a vast amount of correspondence occurred. Ending this sage, on Friday, XX/XX/2019, the client closed on property XXXX XXXX XXXX XXXX. During this time, XXXX XXXX advised that the borrower will lose extra $XXXX deposit since they were not closed on XX/XX/2019 as indicated. At closing, I was informed by the Seller and XXXX XXXX indicated they will not entertain re-imbursement of funds due to the factors surrounding the closing and the inability to close on specified date. I am not seeking anything other than the additional monies I had pursue my dream of owning the XXXX XXXX XXXX XXXX property. Without compliant, without arguing, I remained being 100% supportive of a process that was anything but helpful to me and my family. If this were any other customer, would they be so understanding and or supportive, or would they simply walk away from all the hard work that was put into what is now my home. My Realtor, Ms. XXXX XXXX, had reached out to Cardinal Financial Branch Manager, XXXX XXXX XXXX with essentially the same statement from above and was simply told that he shall pass it onto this leadership. A later update from Ms. XXXX indicated that he is not going to entertain any re-imbursement. My goal is to simply reclaim the lost money of Rent and Deposit that I had incurred over the course of the saga due to the negligent management of my loan and process by not being advised of decisions that would have precluded me from incurring loss of time, effort and money. Instead, Mr. XXXX and Cardinal Financial willfully kept from me the choice of staying with XXXX XXXX and allowing my mortgage to go through, but took the later and opened a new loan number without advising me of choices and a right to determine which path I was to choose.
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| 10/05/2020 |
Yes |
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Web |
Servicemember |
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After getting married in XX/XX/2020, my wife and I decided to purchase our first home. I spoke with one of my XXXX buddies about a mortgage lender, and was informed that he was funded through Cardinal Financial. He said that he closed on a home in about a month 's span. After hearing about how they helped my friend, I was under the impression that Cardinal Financial were well versed with VA home loans. I am a veteran, so naturally, we decided to move forward with a VA home loan. We were initially told by Cardinal Financial that we were pre-approved for $ XXXX. Happily, my wife and I signed and dated the pre-approval letter. After spending countless hours searching, we were excited to have finally found the perfect home. We promptly provided each piece of documentation that was required and asked of us. However, due to Cardinal Financial being highly unorganized, and " misplacing '' our documents, we were forced to waste even more time by providing multiple copies of the same document on several different occasions. On each occasion, they would tell us that they never received our documents, when, in fact, we had tangible proof that we sent them. That was very frustrating, to say the least. The home loan officer that was assigned to us has only been in this role for less than two years. I feel and know that she was not experienced enough to handle a VA home loan.
Cardinal Financials ' communication over the past month and a half was beyond disgraceful. We CONSTANTLY had to email or call them if we desired a status update as to where we were in the home buying purchase. Their failing to return our emails, calls, and voicemails became habitual. Speaking to someone regarding our loan status was similar to pulling teeth, and it seemed like they did not care to have our business.
Just TWO business days before the home closing date, we were informed by Cardinal Financial that we had to come up with a whopping $ XXXX in order to close on the home. This was shockingly disturbing, since NO ONE from Cardinal Financial, at ANY given time, disclosed that we had to come out of pocket for such a significant amount of money in order to move forward with closing on our dream home. On all of the original documents that we signed, it was stated that we needed only $ XXXX for closing costs. As it turned out, Cardinal Financial sloppily miscalculated our loan amount, and failed to realize it until only a couple of days before our closing dates. This speaks massively to Cardinal Financials ' negligence and incompetence when it comes to managing VA home loans. As a veteran, I feel utterly disappointed and perturbed that they seemed not to care enough to ensure that they completely understood how to manage my VA home loan. Cardinal Financial made us jump through unnecessary hoops, and falsely strung us along for nearly 2 months.
My wife and I lost so much while dealing with the unprofessionalism and inadequacy of Cardinal Financial. We lost out on being able to purchase other homes that we absolutely adored ( they are ALL sold now, since Cardinal Financial has been wasting our time for the past month and a half ). We lost out on almost 2 month 's worth of time, which we will NEVER get back. Not one, but two hard credit inquiry for myself and my wife were pulled by Cardinal Financial. We lost out our hard-earned cash, which we are hoping to somehow be able to recoup at least some of it. We chucked out {$1500.00} in due diligence, {$500.00} in earnest money, and {$590.00} for home/ termite inspection. With all credit due to none other than Cardinal Financial, the home of our dreams, and all of our time, money, and efforts are now completely flushed down the toilet.
During a discussion with our home loan specialist, she admitted that she " messed up '' and that she was " sorry ''. It was more than obvious that not only did she mess up, EVERYONE else at Cardinal Financial that had anything to do with our loan messed up as well. Needless to say, with EVERYONE that was involved over the course of the past almost 2 months, what began as a mistake quickly spiraled into full blown NEGLIGENCE. And, again, we found out ALL of this ONLY two business days before our closing date.
I called Cardinal Financial in order to obtain the telephone number to their corporate office. Rather Cardinal Financial being confident enough in their OWN practices to disclose the contact info of their corporate office, I was merely told that they have a complaint office that deals with these types matters. I left a detailed voice mail. Needless to say, given Cardinal Financials ' lack of concern for their clients, defective tact and customer service, and unprofessionalism, I have yet to receive a returned phone call from their so-called complaint office. Instead, the loan officer 's supervisor contacted me with laughable claims that Cardinal Financial did their job and that they did nothing wrong. He then admitted countless times that they DID, in fact, " messed up '' and stated even more times that he is " sorry '' about the situation. We have tangible proof of the entire conversation. As a veteran that has literally fought for this country, I feel beyond unappreciated, and my wife and I need more than a simple apology.
We fully realize that the home buying process is not meant to be a walk in the park, however, we know it is NOT supposed to be confusing, chaotic, unprofessional, and unorganized. From day one, Cardinal Financial has been negligent, and built a flimsy house of cards on a non-existent foundation, with that non-existent foundation being a false pre-approval letter. Cardinal Financials ' false pre-approval letter made EVERYTHING thereafter obsolete and a TOTAL waste of time and money. To say that my wife and I are angry is an understatement. Dealing with Cardinal Financial has inflicted deep emotional and mental anguish, exhaustion, stress, and turmoil. Consequently, our physical bodies have also taken a toll in that we both have lost our appetites, energy, and have lost an abundance of sleep. Cardinal Financial has shown their business practices to be negligent, inapt, unethical, misleading, and disorderly.
The way that Cardinal Financial treated us is nothing short of sickening, and it has become our very worse NIGHTMARE on our home-buying journey. Although writing out these facts has deepened our emotional and physical distress, we feel as if we need to share our story so that other consumers can be forewarned about Cardinal Financial. With all that we have gone through with Cardinal Financial, we seriously don't wish this on our worse XXXX. My wife and I are sincerely grateful for your helping us bring awareness to all home buyers.
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| 08/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/XXXX Dear CFPB, I would like to share my experience regarding my home mortgage that I recently refinanced. I hope by sharing my story, I will be able to help prevent mortgage lenders, mortgage service companies and title companies from continuing to take advantage of its customers.
Based on how many errors and omissions I uncovered, all of which would have resulted in these companies keeping money that was not theirs, I feel very confident this is common practice of these institutions. They prey on hard working people who simply would not know their money was taken from them because these companies make the process so cumbersome, its extremely hard to find.
I refinanced my mortgage XX/XX/XXXX. Prior to XX/XX/XXXX my mortgage servicer was XXXX XXXX. I refinanced with Cardinal Financial and the title company was XXXX XXXX XXXX XXXX My first mortgage payment due with Cardinal was XX/XX/XXXX. I set up my online account and recurring auto payments in XXXX with Cardinal. I received a letter dated XX/XX/XXXX from XXXX now XXXX advising me they were becoming my loan servicer effective XX/XX/XXXX. I followed the instructions on the letter and set up my account and paid my XXXX mortgage payment. I had also logged into my Cardinal account to make sure the account was updated. I tried to enter into my recurring payment set up to cancel however the information was not there so I assumed it had been turned off on Cardinals end.
On XXXX I was drafted by both Cardinal and XXXX for my XX/XX/XXXX mortgage payment. The same day I noticed this duplicate charge, I received a letter from Cardinal dated XX/XX/XXXX that stated they had transferred my loan effective XX/XX/XXXX. My first call was to Cardinal who told me XXXX should not have started billing me on XXXX. So I called XXXX who told me Cardinal should not have collected my XXXX payment. I was passed back and forth about 8 times. Never receiving a resolution. I was told many different things mostly by Cardinal financial. They kept telling me my loan hadnt yet fully been transferred. Yet when I would speak to XXXX they said they received my loan on XX/XX/XXXX.
After more hours of advocating for myself than I can count, I finally received an email correspondence from Cardinal on XX/XX/XXXX that stated they would be transferring the payment they received XXXX to XXXX who would apply it as my XXXX mortgage payment.
There have been moments in my life that having had my mortgage come out of my banking account twice would have been devastating. I am so thankful that unlike many out there I am not currently living paycheck to paycheck.
If this event had not occurred, I might never have realized I had not received thousands of dollars owed back to me after the refinance. I had paid {$3700.00} to the settlement company at closing because real estate taxes were due XXXX and I needed to have that money in my escrow account for them to pay it. I looked up my tax records and the bill was paid but it was only for {$3100.00}. I checked my escrow account and the remaining money ( {$520.00} ) wasnt reflected in either Cardinal or XXXX data. I was told by Cardinal customer service to contact my loan officer. My loan officer told me I needed to contact Cardinal Customer service. Cardinal Customer service told me to contact my settlement agent. Luckily that day ( XX/XX/XXXX ) which was one of the many days I spent trying to sort this out a representative from XXXX called Cardinal on my behalf. He was able to track down the settlement agent who told him they would be cutting a check that day and mail it to me. I did check this check. I found it suspicious the XXXX XXXX XXXX, XXXX employee backdated the check to XX/XX/XXXX. Had I not started looking at every line item on my disclosure documents and researched these items, I feel 100 % confident the title company would have kept that money and I also feel very confident this must be common practice.
During this discovery I decided to look at my original home mortgage servicer XXXX to see what had become of my escrow account with them. My online account history showed an escrow account with {$3500.00}. Somebody had logged on XX/XX/XXXX that the escrow account was dispersed to mortgagor. I had never received this money. When I called XXXX, the representative put me on hold one second too short only to come back and say they would stop payment on the check from XX/XX/XXXX and reissue. This call took place on between XXXX and XXXX. I called back no XX/XX/XXXX to ask if the check had been sent and was told it was sent on XX/XX/XXXX. I asked what the check numbers were for the check that they stopped payment for and the new check. The rep told me the only check ever dispersed was on XX/XX/XXXX an there was no check on XX/XX/XXXX. There unfolds another very concerning event. Looking back at my closing documents, it is not clearly disclosed anywhere that escrow accounts do not transfer when you refinance. I can only imagine how many people out there have escrow accounts they never got back.
After all this, Cardinal transferred more funds into my new escrow account at XXXX that I dont know where they came from. I guess I should be happy they did that, but whats disturbing is I cant find the paper trail. I believe they did it because they realized this whole transfer was now a possible red flag and most likely had other small line items within the settlement disclosure that had me pay excess closing costs and they wanted to wipe their hands of the skimming.
This is the 4th time Ive refinanced a property. I wish I knew then what I know now because I can only imagine how much money was taken from me the other 3 times either from the original loan servicer, the new mortgage company or the title company. Im aware tighter regulations have been enforced but so much work is needed to be done.
Lastly, Cardinal Financial and/or XXXX now XXXX should be held accountable for its negligence and misconduct in the handling of the sale transfer of my mortgage loan. At least when refinancing, closing documents exist for the borrower ( however misleading or confusing they might be ). I had nothing in writing and nobody to help me while two mortgage companies pointed fingers at each other while my money was taken in error. It was very scary and overwhelming.
All 4 companies named in this complaint should answer for their actions ( Cardinal Financial, XXXX now XXXX, XXXX XXXX and XXXX XXXX XXXX , XXXX .
Sincerely, XXXX XXXX XXXX XXXX XXXX, XXXX, VA XXXX XXXX XXXX
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| 12/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Consumer Financial Protection Bureau ( CFPB ) - Cardinal Financial complaint : In XXXX of XXXX, XXXX was laid off due to COVID.
We contacted our mortgage company Cardinal Financial to see what sort of COVID relief programs they offered.
I filed for forbearance on their website, and they informed us over the phone that we were accepted for forbearance, and didn't need to do anything else. They told us after forbearance, the owed amount would be moved to the end of the loan, and we could resume payment as normal.
As we struggled financially, Cardinal kindly continued our forbearance period. We would update them periodically to let them know our current financial situation.
In XXXX of XXXX, we contacted Cardinal to update them and get an update on our status. We were told our forbearance was still active, but we would need to resume payment as soon as we could.
In very late XXXX of XXXX, we contacted Cardinal financial so we could resume payment. We were told we owed {$18000.00} ( I'm not sure of the exact dollar amount ), and we would need to pay that first in order to resume normal payments. We told them we thought that balance was supposed to be moved to the end of the loan, and we would pick up with normal payments. They told us we could easily do that, all we needed to do was fill out the loss mitigation paperwork. I asked them to email me the paperwork, which I received on XX/XX/XXXX of XXXX.
We were out of town visiting my XXXX XXXX XXXX grandmother, and began working on the paperwork when we got home. I filled it out to the best of my ability, but did not fill out the third party authorization form as I did not want them to discuss this with anyone else. I am a XXXX XXXX XXXX XXXX, so I did not fill out the form for my personal employment information. I contacted them to let them know I would be submitting the paperwork on Friday, XX/XX/XXXX of XXXX. I wanted to know the quickest way to send it to them, and they told me the email address to send it. They told me I would receive a reply email within 5 business days letting me know it was received.
After 5 business days, I did not receive an email nor a phone call. I called to find out the status and ask if I could make a payment right then over the phone. They told me I was not authorized to speak on the account since I was a non-borrower. I was confused and frustrated, as I had already been added as an authorized person on the account. Every time we called, XXXX had to give authorization over the phone. We were finally told if he sent an email, I would then be added to the account. However when I called to find out about the loss mitigation status, they told me I was authorized in the other department, but not the loss mitigation department. I asked what I needed to do, and they told me the third party authorization form would suffice. I told them I would fill it out right away and email it to the same email. I decided to fill out the employment form as well just in case.
After sending in the email and not receiving a reply receipt, I called once again. I was then told the pay stubs we submitted had expired, and we needed to send in the latest 3 months. I told XXXX and he emailed them to me. I sent another email with the updated pay stubs. I called again 2 days later, and was told the paperwork was not complete. I filled out the entire packet again, and emailed it to them. Again, I never received a reply email so I called. They told me a form was improperly signed and it would need to be resubmitted. I emailed the form again and called again since I did not receive a reply.
At this point they said the pay stubs were expired, and I did not sign and date a form correctly. I once again completed the entire packet and emailed it again. Again I never received a receipt reply. I called them again asking to make a payment. Never talking to the same person, I asked for an update and told them I really want to resume payment so we wouldn't have to worry about this anymore. I asked if there was a date I needed to be concerned about several times, and they always said no.
On XX/XX/XXXX of XXXX ( which was a Friday ) I again called to make a payment. They told me I couldn't because the paperwork didn't appear to be complete and had not been processed. I said I would call again on Monday, and they told me they would be closed for the holiday and I could call Tuesday. I again asked if there was a date I needed to know about because I was very stressed about the whole situation. They told me no, but I could call THEIR foreclosure attorney. I asked why, stating that I would want to talk to my own council first. I asked again if there was a date, and they said no, but they may not be able to get through the paperwork in time. I got really freaked out and asked what that meant, and they told me they didn't know.
On Tuesday, XX/XX/XXXX, I called to see if I could make a payment. I was placed on hold for over an hour, and then got hung up on. Before I could call back, a man and woman rang our doorbell and told us they just bought our house through an auction. We thought it was a scam and kindly asked them to leave.
I immediately got back on the phone and called Cardinal. I told them I originally called to make a payment, was placed on hold, and hung up on. My more urgent question at that moment was why there was a man and woman at my door claiming they bought my house in an auction! The Cardinal employee told me that was not right, and transferred me to another department. I asked the same question, and was then told our house was sold in auction that morning because we never made a payment. I was furious and hysterical telling them how much I called and tried to PAY THEM! Once again I was referred to their foreclosure attorney. I got on the phone and started calling my own attorney. That's when I was connected with XXXX XXXX who took over our case.
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| 02/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am writing to complain about XXXX XXXX the company I found on XXXX for a refinancing and a purchase. They were not just horrible in the customer service department, but I think they are cheating customers. I refinanced a property with them inXX/XX/XXXX and then did an investment purchase loan with them in XX/XX/XXXX.
Refinance When I first spoke with the originator XXXX XXXX about the XXXX quote I found on XXXX for our refi, I asked him if he was able to re-lock the loan if it goes down. I've had this done at XXXX and there was never an issue when rates did go down. XXXX relocked at the lower rate. XXXX said yes, they could relock. Apparently, this was not true. The rates dropped the next day and when I called to relock, he didn't answer his phone. I emailed. I called again. Only for him to deny that he said he would relock. He then says, as a favor, I will see what we can do. He emails me with a less favorable rate and higher cost. Absolutely underhanded and lying if not illegal.
Here 's where I think they are illegally charging customers. He told me the appraisal fee was {$600.00}. I prepaid it but was never sent an invoice from the appraisal company. I didn't think twice about this until I did the investment purchase loan with them in XXXX. This time they asked for {$720.00}. I paid again. This time though, the appraisal company included its invoice attached to the appraisal. I saw it was {$420.00}. XXXX does not have a system in place to send customers an appraisal invoice. I asked them to refund the difference and it took months! I had to contact them several times about it. In addition, I am currently doing another purchase loan with another lender and they had the appraiser immediately send me the invoice so it was clear what I was paying for and who I was paying. XXXX takes my money then pays the appraiser. They get to keep the extra and they do not tell the applicants. When this happens thousands of times, they are making money and cheating customers. Customers don't know to ask. I accidentally found out they did that to me.
XXXX also asked me what I thought the house was worth. I told him the estimates I saw on XXXX and XXXX and told him that's where I got the numbers. When the appraisal came in low, they tried to charge me a fee because the cash out amount had changed. I complained. Why would he use the number i threw out and penalize me? I'm not an appraiser. I'm paying for an appraiser. After complaining to numerous people, including him, I finally got the fee waived. He said he couldn't do it but when I spoke to his supervisor, she said that all XXXX had to do was ask for the fee to be removed. The supervisor also said XXXX should have explained how the estimate was going to be used and the possible consequences. He did not. He was more than happy to leave me in the dark and mislead me.
For the purchase loan, I had XXXX XXXX as the documentation specialist. She was beyond horrible for someone that just had to push documents along. Here are a list of things she did wrong.
- She did return calls or email in a timely manner and never addressed issues I had emailed about until I talked to her.
- She didn't know the appraisal had come in and didn't work on it until I told her about it. She let it sit for about 4 days.
- She was constantly sending me the same documents to sign. I must have signed XXXX of the same documents just to get them cleared.
- This one is a big one : Title and I had been telling XXXX that title has received nothing from her or anyone at the lender 's. We reached out several times. Many times. She or someone in her group had been sending requests to the wrong title office!!
- XXXX caused substantial delay in our closing. We had agreed to a closing date well inadvance and underwriting was done well in advance. We just needed the 3 day closing disclosure notice. We ( title, myself and agent ) all called her and emailed her leaving messages for the day that the notice needed to be released that day or we would miss our signing deadline. She and I talked about this and she was on the same page but the day she was suppose to do this, she doesn't. I had to get the originator involved but it was too late.
My husband flew home from XXXX to sign the papers. He wasted money and time because she couldn't get the disclosure out. For no apparent reason. XXXX then blamed other people when she was the only one I had any contact with. I had asked her for the contact information of the others she was working with so I could deal directly with them. She turned me down over and over. But she has the nerve to say, " I'm sorry if you think I'm the one who sends that paperwork out. '' She has told me over and over again, she is the only contact and she withheld contact information for anyone else.
I tried to go through XXXX of the Consumer Advocacy Office of Cardinal Financial. First she seemed like she was actually going to do something. But after all that was said and done, she really was just pacifying me and not really doing anything. Everything was kept secret and I never knew what the heck was going to be done if anything about XXXX, XXXX and the excess appraisal fees. She said they would credit me back the appraisal fees I paid. So they let me overpay the appraisal fee in the tune of {$300.00} but want to give me back my own money for the trouble they caused. That was the last straw. She says there was some confusion about this but no, it is all in the email correspondence where I told her they owed me {$300.00} because I paid too much.
This company is dishonest and management is allowing it to continues.
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| 12/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Public record information inaccurate
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Web |
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Cardinal Financial did a XXXX XXXX loan for me, which would entail they would sell the loan to XXXX XXXX who was helping me with down payment assistance. Back in XXXX my credit report reported that according to Cardinal Financial, I was 60 days late. How can someone be 60 days late on a loan that has already been sold and transferred? Nobody knows ... On XX/XX/XXXX I went on their website and advised them of the issue, expecting a quick fix. On XX/XX/XXXX at XXXX XXXX I received an email from XXXX that stated : " Hello XXXX, We are transferring this to our Servicing team so they can be of further assistance. Thank you.
Sincerely, XXXX XXXX Senior Support Specialist '' I was advised soon after that this issue would fixed for my wife and I, because we were NEVER late paying our mortgage. We tried refinancing our house to lower our payment by {$500.00} last month and of course, the company never fixed the issue on our credit. Because of this issue I'm unable to refinance because you're supposed to have a full year of on time payments before you can do that and the new mortgage company I tried going through pretty much shut me down. I received an email from the company saying this issue was fixed before and again another email from them XXXX saying it had been submitted. I had the mortgage company pull my credit again and issue is still not fixed. I have requested a deletion letter from Cardinal Financial so I can handle my own fix, but they don't respond or send it. They've told me several times that in 7 business days everything would be fixed and it's been well over 4 months. This is ridiculous that a company can do this to a consumer. At this point I've paid well over {$2000.00} to my monthly mortgage that I could have saved, had this company fixed the issue back in XXXX so my refinance in XXXX would have gone through.
Below are my emails with said company : From : Client Care XXXX Sent : Monday, XX/XX/2020 XXXX XXXX To : XXXX XXXX Subject : Fwd : Loan # XXXX Hello I have reviewed the account and requested for the correction of the credit.
A letter will be sent to you once the credit reporting has been completed.
Thank you XXXX XXXX Servicing Specialist II On Mon, XX/XX/XXXX at XXXX XXXX, XXXX XXXX wrote : Thank you so much XXXX! Just to confirm this will also take care of it for my wife XXXX XXXX XXXX, correct?
Thank you for your time, XXXX XXXX Sent from my XXXX, XXXX XXXX smartphone Get XXXX for XXXX Client Care XXXX Tue XX/XX/2020 XXXX XXXX Hello XXXX I will make sure both parties are corrected.
Thank you XXXX XXXX Servicing Specialist II XXXX XXXX Mon XX/XX/2020 XXXX XXXX Good morning XXXX, Sorry I have to reach out again but we are trying to refinance our house and it seems that my wifes credit score is still showing as you guys reporting over 60 days late. Because of that my whole refinance has come to a halt and the new lender says they can do a rapid rescore but we need proof that this is taken care of. I have not received any letters at my home and we need this fixed ASAP. Please advise.
Thank you, XXXX Client Care Tue XX/XX/2020 XXXX XXXX Hello XXXX I have requested a letter be sent in regards to the credit error and the correction we are in the process of fixing. I have advised my servicing team to email the request to you for faster delivery. Thank you XXXX XXXX Servicing Specialist Client Care Thu XX/XX/2020 XXXX XXXX Hello XXXX I apologize for the misunderstanding. A letter will be generated but the expected time for delivery is 5-7 business days. I have advised my servicing team of the urgency in this matter and to expedite if possible. Thank you XXXX XXXX Servicing Client Care Wed XX/XX/2020 XXXX XXXX Hello XXXX, My direct phone number is XXXX. Feel free to contact me at anytime. Thank you XXXX XXXX Servicing Specialist II XXXX XXXX Wed XX/XX/2020 XXXX XXXX Can you call him tomorrow please? Sent from my XXXX, XXXX XXXX smartphone Get XXXX for XXXX XXXX XXXX Tue XX/XX/2020 XXXX XXXX Good afternoon, Has this issue been resolved for my wife? My current lender had to withdraw the application because of the 60+ days late that you guys marked down. I was advised 7 business days 11 business days ago. Thank you, XXXX Client Care Wed XX/XX/2020 XXXX XXXX Hello XXXX, We have submitted an electronic correction to the credit agencies. The correction will reflect transfer with a current pay rating. Please advise if you have additional question and concerns. Thank you XXXX XXXX Servicing Specialist XXXX XXXX Wed XX/XX/2020 XXXX XXXX Thank you very much! Sent from my XXXX, XXXX XXXX smartphone Get XXXX for XXXX XXXX XXXX Wed XX/XX/2020 XXXX XXXX So this is not fixed. My creditor pulled my credit again. I need the letter of deletion by tomorrow or I'll be in touch with the FTC as well as the CFPB. Just as a heads up I'm a loan originator for XXXX XXXX. I'll be running my own rapid re-score XXXX XXXX Thu XX/XX/2020 XXXX XXXX Hey XXXX, I just called an left a voicemail. I need to get a letter asap. Give me a call back. I will try you again in an hour.
Thank you '' As you can see, this company is not responding to us anymore as I've requested the letter of deletion several times. This is literally doing me wrong in my finances all because this company can't fix a simple issue that was submitted to them in XXXX. It seems like they only reported 1 out of the 2 loans as 60 days late, which is hilarious because the loans were sold together as that is how that program works, to it doesn't make sense that the smaller loan is reported late and the big loan is on time.
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| 04/09/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I would like to report Cardinal Financial Company for consumer fraud and possibly other violations against consumers.
They have addresses at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, TN XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NC XXXX. NMLS ID : XXXX and State License : XXXX ( TN ). My originator was XXXX XXXX, XXXX ID : XXXX. They also have many other addresses.
I was contacted by XXXX to discuss a loan through his company on XX/XX/2021. At the beginning of the conversation, I specifically asked XXXX if the company provided loans to people who are self-employed. He stated they did so I proceeded with speaking to him. We discussed my student loans that are in deferment and he asked that I send him proof via email. I submitted the proof later that night and never heard from XXXX again, not even to confirm he received the email.
On Monday, XX/XX/2021, I received a packet from Cardinal Financial Company. It had a host of documents in it with XXXX as my originator. As I flipped through the documents quickly to see what they were, I noticed a form for the IRS ( Form 4506-C ) which clearly stated XXXX XXXX & XXXX. I was shocked because I had thought XXXX added in information for a company which was also applying for a loan, sent me some of their documents meaning some of my documents may have been sent to them. I then looked at the 2nd page of the packet which stated Conditions-Borrower Outstanding with Requirements. Throughout this page it was requesting documents for XXXX XXXX XXXX XXXX.
I immediately called Cardinal and spoke to XXXX at XXXX XXXX. I informed her that I have never had any affiliation with this establishment and asked how it could possibly get onto my application. She didnt have an answer and reached out to the underwriting department, but no one was available at that time to speak with me, so she left a message for someone to return my call.
At XXXX XXXX, XXXX returned my call and apologized stating he was at lunch. I asked XXXX how XXXX XXXX XXXX XXXX wound up on my application since I never stated I was affiliated with them. He nonchalantly stated, Oh, I just did a search of businesses in your area and put them on there for the application. I was mortified. How can such a practice be ethical or even legal?
I never spoke with XXXX about much of anything to place on an application and I had no idea he was even filling on out on me. So many things on this application was just placed on because XXXX placed it there. I NEVER gave XXXX permission to fill out an application on my behalf. The day I spoke with XXXX and sent him the proof of deferment for my student loans, XXXX never was in touch with me again ; not even to state he received my email. XXXX was supposed to ask the underwriter if my verification would take care of the student loans being in deferment so they would not count against and NEVER got back to me. The next thing I know, I have a false application filled out, asking me to sign it and requesting documentation.
After my initial shock of XXXX placing a random business and information on an application I did not authorize him to fill out, I told him that everything requested was in reference to XXXX. He told me not to worry about that we could change it later. Excuse me? Isnt this fraud? I also noticed that XXXX placed that I was the owner of said establishment, that I am married with no dependents, and that my reason for the loan was not as I stated it was for. He just stated again nonchalantly that things put it on my application could be changed later and to not worry about it.
This company also wanted to charge me over {$11000.00} in fees and then say I would still owe them for a loan that was to be used for THEIR choosing.
How is any of this legal? I am quite sure if they are audited, you will find I am not the first person they have done this to. I do believe some of the applicants fell for their lies and believed the wrong information would be changed. I would also bet that applicants were denied loans due to the lies of these originators and this companys practices. I also am uneasy because in todays world, a lot of documents, such as applications, are signed electronically and whos to say this is not happening to consumers by this company?
When I spoke to XXXX on Monday, XX/XX/XXXX, XXXX I had notified her when we first spoke that I would not be continuing with this company, and she stated that the person calling me back would be able to handle that. XXXX claims the company denied my loan due to the student loans. Mighty convenient that I was denied due to this reason AFTER complaining about the fraud that was taking place. I still do not feel comfortable about this company having my information because if you can do such fraudulent activity without the consumers consent or knowing about it, what else is taking place in the organization the consumer doesnt have knowledge of.
I am formally making a complaint against this company and XXXX since he was the one who physically did the application. I believe he did it on the practices of the company and this needs to stop immediately. Action needs to be taken against the company and anyone participating in this practice because it is beyond being ethically wrong but also illegal due to fraud and Im sure other illegal activities are being done.
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| 03/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX, I connected with XXXX XXXX ; Loan Originator for XXXX XXXX a subsidiary of Cardinal Financial, to look at refinance options for a conventional 30 year mortgage.
XXXX came back with a quote that I thought was an exceptionally good and I informed him that if my wife agreed, we would move forward and complete the application process that evening.
The offer was for a 2.615 % rate with {$4400.00} credit towards closing costs for a conventional 30 year mortgage.
XXXX said if we complete the application by that evening, he would lock-in the rate and offer.
That evening my wife and I completed the application process which included running a check of our credit reports. This meant that the 14-day period to shop for a mortgage would begin. We were not too concerned about this as the offer was acceptable and were not expecting to have to shop for other offers.
At no point during my conversation and email exchange with XXXX did he mention any concern about using business income to qualify for the mortgage. The online application process asked about business income, however it also did not state any concern or issue about using business income to qualify.
The next day on XX/XX/XXXX, XXXX sent an email stating that because we were using business income to qualify ; XXXX would require a XXXX lock for the mortgage. As a result, the rate would remain the same at 2.615 %, however, the closing cost credit would reduce to {$2600.00}. This would mean we would have to pay towards some of the closing expenses.
Unfortunately, the next day the market for mortgage rates experienced an increase in the rates and continued to increase beyond the 14-day window we had to shop for another mortgage provider. Therefore I was unable to find another lender to even match the offer from XXXX.
When I first spoke with XXXX, I had mentioned that we had completed a refinanced in XXXX of XXXX there by indicating that we had no problem qualifying for a refinance. I also provided XXXX with financial information showing that we have more than enough home equity to cover the full mortgage. Had XXXX done his full due diligence then I would have been able to contact other lenders the same day I initially spoke with XXXX and possibly obtain a competitive offer to match XXXX.
It appears that XXXX have a blanket process that if any business income is used for qualification, then they apply a XXXX lock and reduce the credit offered to customers.
Unfortunately, Sebonic processes and training do not reflect the importance they place on this aspect of income qualification. As neither XXXX, nor the online process indicated any concern or warning that the offer would change due to the use of small business income.
On XX/XX/XXXX, I followed up with XXXX to confirm why our offer changed and he mentioned the item about business income. I asked XXXX why the XXXX process did not have any type of warning about the use of small business income prior to running our credit reports? On XX/XX/XXXX, XXXX & I further engaged in email communication where he ignored my concern about their process and stated they couldn't do anything about it. Unfortunately, by this time, the intertest rates had changed and I was unable to find another lender offering anything close to what I had originally been offered by XXXX.
On XX/XX/XXXX I wrote to XXXX Customer Service department and I have yet to receive a reply.
Please note, on XX/XX/XXXX, at XXXX I received a follow up sales call from XXXX about if I would still be interested in their service. I spoke with XXXX XXXX ; a mortgage advisor and explained my situation. He stated he could not understand why I would have been told that there would be a 90 day closing period. He said he would follow up with their customer advisory team. However, I have not received any follow up communication.
Given the feedback from another employee of XXXX ; I am concerned as to why my original mortgage offer was changed : The offer changed after I had provided all the necessary information including my XXXX XXXX background. I would hope this was not an influencing factor. However, it does not change the fact that the actions of XXXX 's employee denied my wife and I the opportunity to refinance at a lower interest rate and we may never have this opportunity again given that the prevailing market for conventional 30 year mortgage rates has significantly increased since I initially spoke with XXXX.
My grievance with XXXX is with their processes and employee training, both of which fails to conduct the necessary due diligence to prevent unnecessary credit application and an outcome that appears to be a bait and switch that results in customers missing the opportunity to refinance at a lower rate of interest. Furthermore, there is no accountability by XXXX customer service process to provide assistance for their failures and shortcomings in what is a stressful process for their consumers.
I would be most grateful if the CFPB would follow up on my complaint with XXXX.
Please let me know if I need to provide clarification on the information provided.
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| 11/06/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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To Whom it may concern,
My name is XXXX XXXX. Resident of XXXX XXXX XXXX XXXX XXXX XXXX - TX - XXXX. I am emailing this to complain on "XXXX XXXX XXXX" in regards to my resent loan denial without a valid reason on the day of closing after the "Clear to close" happened.
i am disclosing all the incidents and communication between me and Cardinal financial employees. The way the loan process took place and the way they rejected the customer was very unethical and very negligent of their actions. which costed me at least 12k in
Financial loss and lot of family stress due to their loan denial. Kindly give me a fair justice and kindly look into my file clearly. I will write down all the events and the way communication took place. I thought of reaching out to you just after the loan denial.
It took me several months to get out of the stress i had to go through in this home purchasing.
My full name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - TX - XXXX
Complaining on : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Address: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX, Direct: XXXX XXXX
1. I applied for the mortgage loan from XXXX XXXX on XXXX XXXX for the amount of XXXX, for the property located at XXXX XXXX XXXX XXXX XXXX XXXX - TX - XXXX
2. XXXX XXXX XXXX XXXX" has been appointed for my loan (Loan Number : XXXX) on XXXX XXXX XXXX.
3.The XXXX XXXX XXXX XXXX" locked the Interest rate on XXXX XXXX XXXX without sending the Initial disclosures from the cardinal financial.
4.I got received a call from Cardinal Financial on XXXX XXXX and they told me that they appointed another XXXX XXXX called "XXXX XXXX" and new loan has been created (new loan number # XXXX) .
5.Cardinal Financial told me that, the previous loan XXXX created by "XXXX XXXX" was no longer valid because Interest rate locked without sending initial discloses which did not pass through the Mortgage compliances, that is why they ended up creating a
new loan with new loan officer.
6. According to my purchase contract , the closing date was XXXX XXXX. And based on my closing date, I ordered my appraisal and received my appraisal on XXXX XXXX .
7. XXXX XXXX XXXX XXXX " has been appointed to my loan on XXXX.
8. My conditional approval came on time
9. They sent me bunch of documents on XXXX XXXX about all my assets and liabilities, They omitted/skipped one of my rental Income while calculating income and debt ratio. i reached to my XXXX XXXX XXXX but i did not hear from anyone
10. I received "Clear to close" approval on XXXX with the closing date as XX/XX/XXXX. I reached out to my Loan officer asking why closing date moved from XXXX XXXX to XXXX XXXX. I did not receive any explanation from anyone from cardinal financial.
11. I have scheduled my closing as XXXX XXXX. I (Buyer) singed my documents on XXXX after XXXX. My seller suppose to sign the closing documents on XXXX XXXX.
12. I have Received Closing disclose approval on XXXX and received closing packet and wire instructions.
13. I have completed my closing on XXXX XXXX.
14. On XXXX XXXX XXXX afternoon around XXXX , I have received a call from Cardinal financial - XXXX XXXX XXXX saying that Cardinal cannot fund my loan. I asked them the reason, they said they will disclose the information later with an explanation letter.
1. I have received a letter of Denial on XXXX XXXX XXXX which says that Income and Debt ratios were not matched and that is why they are declining my loan and stopped funding. How come they given clear to close when income and debt ratios were not matching?
Cardinal did not ask for any proves or paper work to prove my income and debt ratios. They just stopped my loan on the day of closing. It costed me around 12k and lot of XXXX XXXX to go through the process one more time with another lender.
Kindly look into my file and give me the fair Justice. I am a single mother XXXX XXXX XXXX. i literally came to road and i had to go through rough life for 3 months due to this loan denial. I had made move in plans into the new home and rented out my old townhome.
They worked on my loan with lot of negligence from the day one. They thought that being a woman and XXXX i cannot do anything.
Kindly give me a justice please. please find the contact information of different people involved in my case. Cardinal deleted all information i uploaded in the "Loan center".
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX,
Address: XXXX XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX,
Direct: XXXX XXXX
Old Loan Number : XXXX
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Ph : XXXX
New Loan Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX
Phone/Fax: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Thanks
XXXX XXXX
Ph : XXXX
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| 01/09/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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Back in XX/XX/2022 I closed and financed with Cardinal Financial Company on my first home purchase. I received the recommended first time home buyers loan in addition to my traditional mortgage loan. This action was recommended to me by the loan XXXX as well as my realtor and even the bank involved as my credit was in very good standing. I took this {$10000.00} loan with a XXXX XXXX XXXX rate and XXXX payments due unless I sell my property within XXXX in of purchasing it. I received monthly statements from XXXX with a {$0.00} XXXX and {$0.00} due on this " separate mortgage. '' I paid my other mortgage statements on time and as instructed through their online portal.
Fast forward to XX/XX/2022 and I received a phone call from Cardinal Financial for a " dept collection. '' My mortgage payment had just gone through 2 days earlier so I was very confused and concerned about this call. I spoke with a representative that they automatically connected me to and she was very confused as to why I got the call as well because my balance was currently {$0.00} and both of my loans had recently been sold to XXXX XXXX which would now be taking our payments as of XX/XX/2022. She assured myself and my wife, who pays all of our bills and deals with our financial payments, were up to date and in good standing with {$0.00} balance. A few days later I get a statement in the mail for a {$0.00} late fee on our {$0.00} balance for our first time home buyers loan. This statement was due XX/XX/2022 ... At this point I could no longer pay Cardinal Financial on our portal and assuming this was the " debt '' issue that was corrected, and seeing as I couldn't pay this bill, I figured that this was the issue that the customer service representatives had corrected a few days prior. I saved the statement just in case I needed it later for records and I'm glad I have.
They not only generated an unfounded {$0.00} late fee on a {$0.00} bill, but they also accused me of no payment and then sent a derogatory remark on my credit report as a delinquent payment. This cost me over XXXX on my XXXX account!
When I called the customer service line today I was first told that my accounts never existed. After assuring the representative that they did and giving them all of my account information and social security number, they were still unable to find the account. The then transfered me to the local branch office who again, asked for my account and social information and was still unable to find it, then suddenly found it after some extended time and looking up of the property address.
She then told me that they can do nothing about the issue as the account has been closed! She said if I want to resolve it I need to pull an official XXXX XXXX ( thus costing my XXXX XXXX to go down even further! ) to send them in an email along with a hand written letter signed and PDF formatted in order for them to " review '' it ... Of course I am upset about this enormous hoop I have to jump through during my extremely busy work week to fix an issue they created and did not correct when they said they had corrected it. But once the XXXX, XXXX, hears my frustration XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We were obviously upset about this situation but remained respectful and appropriate throughout. We were very disappointed as it is her job as a customer service manager to solve the issue and not pass the buck but instead she bXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. My wife never did this but only asked for clarification on how this situation even occurred given that it was a XXXX XXXX bill with a XXXX XXXX XXXX rate that somehow accrued a late fee. XXXX XXXX then suggested that it was likely due to an unpaid interest rate. To which my wife accurately pointed out it was a XXXX XXXX XXXX rate and could not have accrued a late fee. She abruptly cut off my wife from speaking any longer as she claims XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. We were obviously upset about this situation but we never took our XXXX XXXX XXXX XXXX rather only spoke to her and expressed our frustration over the situation as she was the manager offered to us to do so. She then refused to offer any further assistance other than to pass the buck and have us jump through more hoops and ruin our credit further in order to solve an issue they created. She then refused to give us the reference number to the phone call that we had made in order to prove that we had made this phone call and only offered her employee initials of XXXX
This is a terrible way to solve issues as well as a terrible way to run a business by destroying a hard working man 's credit due to this company 's bad system management, XXXX XXXX XXXX customer service.
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| 09/21/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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My Husband a Veteran, Died on XX/XX/XXXX and realizing that my income was now going to be reduced by almost XXXX XXXX XXXX ) ; I contacted my mortgage Company Cardinal Financial Loan # XXXX on XX/XX/2022 to request that My Daughter and her husband could ASSUME my Loan. At that time I was given a email address " XXXX '' to which I repeated back to the Representative and was told to send in writing stating that I was requesting that my Loan be assumed with mine and their signatures on it.
When I didn't hear anything back or receive any confirmation that they had received the email, I called Cardinal back on XX/XX/XXXX, and was told that I was given the wrong email address and asked me to re-send the information to : " XXXX '' and to also send in under separate cover my late husband 's Death Certificate. The Cardinal ; Rep told me that it may take up to 5-6 days for someone to Receive the Email and Respond and perhaps another 10-14 days for the Mail to deliver their response.
No Confirmation that the Email had been received, so I called Cardinal back on ( I think ) XX/XX/XXXX and spoke with a Cardinal Representative in the Special Loans Department and was told that a letter was being sent out the next day concerning my request. I ask her if she could tell me what " Cardinal 's Decision Was concerning the Assumption '' and she said that NO DECISION had been made. I received that letter Dated XX/XX/2022 on XX/XX/2022 which basically said that they had received my request and that my request had been sent to the " appropriate area '' for review and that Cardinal would make every effort to provide a response to my inquiry as promptly as possible and would do so " within the time limits required by law ''.
On XX/XX/2022 ; I received a Letter from Cardinal stating that the letter was in Response to my communication regarding the Successor in Interest and was in response to receipt of the Death Certificate.The letter was written on XX/XX/2022 and Postmarked XX/XX/2022! It also stated that " in order to assist me that they would need a copy of the recent recorded Deed at the time of the borrower 's passing and also Further documentation may be required after review of Deed ''. On XX/XX/2022 ; I called and spoke with Cardinal Representative XXXX and told her that NOTHING had changed on the Deed of Trust on file since the original date of Recording. I think it was XXXX that had told me that On XX/XX/2022 that the Deed will be changed to " XXXX XXXX XXXX XXXX XXXX '' which would be 5 days After Cardinal 's Next Credit Reporting! I asked her to please have someone call me concerning this as Cardinal themselves had the Deed and also sent a Email to the Special Loans Department at Cardinal regarding that letter. I followed up with a Email stating that I had been in touch with the VA and was told that my Husband 's VA Loan was assumable and that as VA Lenders that I felt that Cardinal should Already know this and that I had sent a letter to Senator XXXX XXXX asking him to clarify what was showing on E-Benefits concerning the Death of a Veteran with a VA Loan.
On XX/XX/2022 ; I spoke with XXXX XXXX in the Assumptions Department and was told by her that another Department had to DETERMINE " WHO '' the Successor in Interest is! She said that she would have someone from that XXXX Department contact me and she also followed up with a Email with that Department 's email address on it and I sent the XXXX Department Stating that I needed to KNOW EXACTLY what they needed me to Provide in order that this Assumption move forward.
On Friday afternoon XX/XX/XXXX, I received a call from a Representative of Cardinal XXXX stating that Cardinal had determined that I MYSELF, was indeed the Successor in Interest and that On XX/XX/XXXX, the Assumption Process could begin and that she would put a note in the file that information had already been sent in regarding that. I was over-joyed.
On Monday XX/XX/2022 ; I contacted XXXX through Email giving her the news and asking her IF there was any information that I, My daughter or Son-in-law could be sending her in the meantime to further move the Assumption Forward. XXXX responded through Email that NOTHING Can be done until After XX/XX/XXXX and then they WOULD NEED to DETERMINE IF the MORTGAGE is ASSUMABLE and that the PROCESS COULD TAKE MONTHS! I was overwhelmed! With Technology today, how can that be? I answered the Email stating that I wanted someone from the Appropriate Department to Contact me stating the TIME LIMIT REQUIRED BY LAW that had been referred to in Cardinal 's Letter to me Dated XX/XX/XXXX. I was overwhelmed!
If it were not for my daughter and her husband helping me right now financially ; I would be in default of the Loan!
I have NOT heard from anyone since!
XXXX XXXX
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| 08/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Heres a history of what Ive documented. On XX/XX/XXXX, I sent a similar letter to Cardinal via email so they have this recorded on their end.
XX/XX/2022 an electronic payment of {$3700.00} was made from my checking account at XXXX Bank my personal bank. It was expected to arrive by XX/XX/2022 o Payment address : Cardinal Financial Company, XXXX XXXX XXXX, XXXX, CA XXXX XX/XX/2022 a letter from Cardinal Financial , stating AS OF XX/XX/2022, the loan was transferred to XXXXXXXX XXXXXXXX XXXX I received the letter XXXX XXXX, and called XXXXXXXX XXXX multiple times until they confirmed I was a new customer of theirs o I called Cardinal Financial to ask where my XX/XX/XXXX payment was ( at that point my online account was closed and didnt reflect the payment I had made ), I was informed that my payment I had made was being transferred to XXXXXXXX XXXX I was informed in the letter and on the phone, I had 60 days to make payments because of the transfer of the loan and I was protected from being thrown into collections.
XXXX On XX/XX/XXXX, XXXX FINALLY had a loan # for my property, but still had not received my payment made to Cardinal financial on XX/XX/XXXX On XX/XX/XXXX, I got multiple calls from Cardinal FinanciaXXXX XXXX First, they demanded payment and I explained I had made my XXXX payment but they had shipped it off to another Mortgage company XXXX Second, they said they no longer had sold my Mortgage and it was to remain with Cardinal XXXX I asked for an email confirmation of this action, but nothing was ever sent On XX/XX/XXXX, I called Cardinal Financial, given the suspicious, harassing phone calls I had received the day before XXXX The representatives said my loan would remain and by XX/XX/XXXX my loan would be updated with the payment information that was sent BACK from XXXXXXXX XXXXXXXX XXXX I was assured of my 60 days and said I would make a payment after confirmation the loan would not be sold ( in writing ) On XX/XX/XXXX, collections phone calls begin, with no knowledge of the confusion that has occurred based upon Cardinals actions On XX/XX/XXXX, a letter dated XX/XX/XXXX, confirmed Cardinal was not selling my loan to XXXXXXXX XXXX On XX/XX/XXXX, I called again to Cardinal Financial and after multiple representatives harassed me, I talked to a reasonable gentleman who verbally confirmed my loan was not being sold ( this month ) o I was told by XX/XX/XXXX this would be solved. Today is XX/XX/2022, and I will call first thing in the morning to hopefully get my first piece of good news On XX/XX/XXXX, XXXX XXXX PDT, I sent an email to XXXX, asking to get more documentation and provided my proof of payment o No response was received On XX/XX/XXXX, Which reflected on XX/XX/XXXX in my account, I made an electronic payment, via my personal Bank to Cardinal Financial for an amount of XXXX.
On XX/XX/XXXX, I got a letter in the mail notifying me of a Breach of my contract o I now have until XX/XX/XXXX to re-pay the missing amount Four calls were made to Cardinal Financial XXXX XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, XX/XX/XXXX XXXX Cardinal did not get my email ( I used a different email address than associated with the account ) XXXX Cardinal asked for bank statements 15 days before and 15 days after the transactions. This was sent to them on XX/XX/XXXX o On XX/XX/XXXX, they confirmed recipient of the email but said there would be no updates until XX/XX/XXXX. I explained their collections department was foreclosing my home by XX/XX/XXXX and asked if there was any way to accelerate the process. No support was provided o XX/XX/XXXX still no update, but potentially it would be resolved by XX/XX/XXXX.
On XX/XX/XXXX, I called my bank. They verbally confirmed the money was sent to Cardinal Financial on XX/XX/XXXX and subsequently received, accepted and processed by Cardinal Financial. There is no way for them to reverse the process and help get my money back On XX/XX/XXXX, multiple letters came basically stating the same thing, I needed to pay the missing amounts or my home would be taken from me On XX/XX/XXXX, I initiated another payment of {$3700.00} to Cardinal Financial. While this puts a strain on our budget, I do not want to lose our home and will continue to try and seek a return of the missing money or a credit to a future mortgage payment.
XXXX As of XX/XX/XXXX, While I have confirmation from my bank it was sent, I dont see it reflected in my account Thank you for any advice you can give us.
|
| 09/10/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On or about XX/XX/2020, I contacted XXXX XXXX to discuss a VA Interest Rate Reduction Loan ( IRRL ) mortgage refinance for my primary residence. They connected me with three different borrowers who could service this request. One of these was Cardinal Financial Company, NMLS XXXX, the subject of this complaint. On XX/XX/2020, I locked in the interest rate and initial closing cost terms that were offered for an initial lock period of 45 days. This has subsequently been extended twice, at a cost of over {$4000.00} although email traffic suggests I am not expected to pay that amount.
The loan went into initial underwriting on XXXX XXXX. Since that time, I have received 10 separate requests for additional documentation, most occurring a couple of days before the proposed closing date and always having the net effect of pushing that date out further. Today is day 63 of this odyssey and I have become suspicious that the company is intentionally trying to let time run out to avoid closing a loan with a percentage rate fully a half point below the current rate.
I have tried unsuccessfully to engage the loan officer to receive an explanation for why the loan is being delayed or to help me understand why it took 10 separate times ( to date, I am still awaiting loan close as of the date of this complaint ) to gain the required documentation needed to completed what should arguably be a simple transaction ( My wife and I are both full time employed XXXX, have credit scores north of 840 and 830 respectively, plenty of resources and little outstanding debt other than the current mortgage. ) In early XXXX, after failing to receive a satisfactory answer from the loan officer, I began insisting everything be put in writing and made initial contact with the company consumer advocate. The consumer advocate has been included on all correspondence since that date. Sadly, I have received absolutely no feedback from this so called " advocate '' since, nor is there any evidence he or she has engaged on our behalf to get this process finished.
Today is day 63. We are estimated to close tomorrow and our current rate lock extension expires on Monday. Last night at XXXX XXXX, I received a new requirement to present pay stubs, previous year W2s, and bank statements showing sufficient PITI reserves. I uploaded those documents this morning before XXXX and signed the 5th revised loan disclosure since this process started. Note, nothing has changed on my end. I live in the same house, have the same monthly expenditures, both of us are at the same job and our pay has not decreased in that period. Every element of the refinance provided on XX/XX/XXXX remains the same today. Yet it has taken the company 5 times to come up with a correct disclosure and 10 times to reach consensus on what documentation they want. My average response time : less than 24 hours from receipt of request. At this point, it is not clear whether they are doing it out of spite because I dare questioned their competence in completing the action or if their processes are so horribly flawed that a loan closure that takes on average 30 - 40 days will apparently take them more than 70 at a minimum ) Bottom line, it is my assertion that this company is not practicing in good faith and the public needs to be aware to avoid another veteran family getting involved and enduring the stress borne of their ineffective practices. Additionally, I believe that companies like this should be required to fully explain any delays in meeting their close commitments and instead of charging customers to extend the interest rate lock because of their incompetence, that they be required to fairly compensate customers who have met all the requirements in a timely manner and yet are still not able to close the loan. It is my hope that where my individual voice was insufficient to have the company engage and answer these claims, the federal government 's voice will prove more effective.
I have attached a broad sampling of the communications on this loan. I have a complete collection of all correspondence with the company that I can provide if it is of value. Of course, the company has access to all of this information as well.
|
| 12/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been having a hard time with cardinal financial and how they have managed our impound account. Below is a dispute letter showing just a little bit of the challenges Ive been going through with Cardinal financial. I did call cfpb last night and spoke to a lovely person Who Validated my issues and said I was within the guidelines to file a claim. She took some notes as well. Hear is the letter I sent to cardinal Financial : To Cardinal Financial : Hi my name is XXXX XXXX loan # XXXX. I refinanced with your company in XX/XX/XXXX. I left the other mortage company because they were unable to manage my taxes and insurance account. I would get letters saying my taxes, fire and flood insurance was going to be cancelled. I also got a better rate with you. Now that being said. I ran into the same issues with Cardinal Financial. I was aware of when my taxes, flood and fire insurance was due while you were managing the account. Two months before the Fire insurance and flood insurance I contacted you to inform you that the insurances were due, along with the taxes. I started to get letters from the fire insurance and the flood that it was due. Again, I called and emailed you to remind you and to make sure they would not cancel. Unfortunately, I started getting those cancellation letters and had to call you to make sure you paid them. I was trying to prevent that. This was exhausting, challenging, frustrating, and disappointing. This took a lot of my time and caused my family stress. I felt taken advantaged of and an unsatisfied customer. I have documentation and letters and I have been keeping track of who I have talked to. About a month ago, I received a letter from you asking for XXXX for a projected deficient balance for XXXX thru XXXX. In Our original loan documents we were covered until XX/XX/XXXX in the impound account. Thats a contradiction right there.Really! You are now raising my monthly payment for XXXX from XXXX to XXXX and then XXXX that pushed me over the edge. By the way, you should have padded the escrow account then we signed the loan. This is really poor management if the impound account. You have proven to me that it can't be properly managed. last month I call and had two work orders opened. To remove PMI and have the impound account removed so I could properly manage it since you have shown me the incompetence of your financial managing on my account. I was told that I would be called back at a certain time and day, It didn't happen. Multiple times! I am at the point of refinancing with another lending institution. Iam very disappointed. I know I could do a better job. I also put extra towards the principle. I am just trying to be a good Stewart of my money and finances. I would hope that we could work something out. I need you to fix this soon before XX/XX/XXXX. I am sure you would like a happy and validated customer. I will be expecting your Call.
Thanks and God Bless XXXX XXXX ( XXXX ) Since I sent this letter I have communicated with multiple supervisors. I even called the guy who helped with the initial part of the loan to help me and he said he was gon na look into it I sent him a couple emails phone calls and nothing back. I also just got a letter saying that my flood insurance Was not updated And it was only for six months. I had to send them a declaration page and I highlighted it it showed it was covered for the whole year. I was crunching some numbers and I need something more like {$4400.00} in the escrow account to pay bills as of XXXX I had {$4600.00} so why would they were they asking for XXXX. I understand were all going through a hard time right now and Im just trying to be an honest person and be a good steward of my money. Every time I call Cardinal financial they just give me the runaround pass me around and give me excuses. This is the bulk of it I have paperwork and documents I can also send and if I can explain myself better by calling me lets do that thanks so much. I have more paperwork I just want to start the process and then we can build her case and then negotiate with Cardinal financial.
XXXX XXXX God Bless XXXX Ps. Not very tech Savvy so I may need your help.
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| 12/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or around XX/XX/2020 I applied with Cardinal Financial to refinance my mortgage. I spoke to a loan officer who felt that the company could accommodate my request. I was surprised when I was requested to move forward with a property appraisal three days after my initial loan request. This was before my personal information was ever sent to underwriting to even determine whether I could qualify for a loan. The motive behind requiring an appraisal before loan qualification could only be to make money irrespective of whether the loan is ever closed. I have refinanced multiple loans over the past 2 years and have never been required to pay for an appraisal at the time of the loan application. I reluctantly agreed to do so only because the loan officer didn't indicate that there would be any issue with my husband and I qualifying for a 15 year mortgage refi.
I spent {$620.00} for an appraisal and shortly after paying the appraisal fee the appraisal was done. There were no issues with the property value and, in fact, the value was more than I had estimated Not long after the appraisal Cardinal advised that I didn't qualify for a 15 year refi but could qualify for a 30 year refi. This was not desirable and I would never have paid for an appraisal for a 30 year refi as I only have 16 years remaining on the mortgage. Because I didn't want to walk away from {$620.00} I reluctantly agreed to move forward with the refi process only because there was no prepayment penalty and I knew I could pay extra and pay off the loan in 15 years.
This process has now been going on for over five months with no sign of closing in sight. The company repeatedly asks me for the same information and when I provide it they ask for something else. The deed for the subject property is held in the name of my XXXX and Cardinal removed the deed from the XXXX and put in back into the names of my husband and I because they stated that they can't refi the loan while the property is in the name of our XXXX. The property has been out of the name of the XXXX for several months now which is now jeopardizing the operations of the XXXX since the deed is currently not held in the name of the XXXX. This is jeopardizing the status of my XXXX as the subject property is a XXXX asset and should be held in the name of the XXXX.
The loan processor and the loan officer repeatedly give conflicting information about the information necessary to close the loan, Cardinal has stopped communicating with me altogether despite me leaving multiple voice mail messages. The terms of the loan and the loan fees have changed dramatically since I paid for the appraisal. I would never have agreed to the loan terms or fees had they been presented to me before paying for the appraisal. The loan disclosure documents that I received prior to paying for the appraisal show a loan term and loan costs that are significantly different than what is being " sold '' now. Further because this loan application has been in process for well over five months I will now be subject to additional fees that have been implemented by XXXX XXXX and XXXX XXXX that are now being passed down to borrowers.
I am requesting that this company refund the cost of the appraisal, return the deed to our XXXX and cancel this loan process as it is clear that this company never had any intention of approving or granting this loan. Complaints on this company 's XXXX XXXX XXXX page show a pattern and practice of this behavior and this is apparently how the company makes a great deal of its revenue. I have the loan disclosures but they are part of the application that this company uses so I can't attach them to this complaint but can provide access to the system that shows the terms and fees at the start of the application and the terms and fees now. Further, the application will show that I have always provided the requested information usually on the same day and have personally done nothing to delay the approval process or closing.
|
| 07/14/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
I Started back in XXXX Originally with our loan officer 1st we started with a conventional loan because my credit was sufficient enough and my income was sufficient enough but then all of a sudden there were other reasons that they couldn't approve that so the loan officer said Hey let 's take you to FHA we can guarantee you a closure from that point we have been doing this For 4 months they have had me sign 5 closing disclosures they have run my credit they have gotten all necessary documentation we have done credit rate extensions after credit rate extensions and every single week I would get a closing date and then they would pull it back and say they need something else they've extended it and extended it and extended it and tried to charge me for the extension but they finally has extended it and did not do a new rate lock well for the past 4 months I realized we've had the covert 19 thing but this has been a severe emotional rollercoaster I was guaranteed that this will absolutely happen so I made arrangements based off of that and now after the 5th closing disclosure they have decided they want to do this again and do that again it has been absolutely ridiculous and I need help. This is my 1st mortgage ever I am trying to refine my house Which I own 100 % fully paid for and I'm trying to borrow some of the money from it I have paid for to appraisals I have a paid a lot of money trying to get everything needed that has been required in requested and now they have decided to not move forward with it I don't know what to do but they have been playing with me and playing with me through this entire process I am a father of 3 I own my own business and now a second business and some of my future business decisions based off of the loan that they were about to give me I don't know what to do I have sought legal representation and this was the 1st step in that process I hope that somebody please somebody can reach out to me and assist me.
The company that I've been dealing with his Cardinal financial that is the loan or mortgage holder the alone officer is skeens consulting out of XXXX Maryland it has been an emotional roller coaster and now because it's gone the other way it has severely damaged my future and financial plausibilities because of the decisions that were made based off of the approval and the closing dates that we had 3 times. I am cautioning against this company my loan officer also informed me that this company had 3 individuals back out of their loan because of their inexperience and inability to facilitate the loan closings I don't know if it's somebody's an experience or what I have every single document that they ever provided me and every document that we have Uploaded every single thing they have ever requested we have supplied it within 48 hours I just don't know what to do from this point and now I'm in a position where I can't go somewhere else so they have completely destroyed this. I have lots of documents from both sides I would like to upload them however I do not want all the my personal information broadcasted through this if need be I would love to provide it to you individually I just don't want to attach it here and then it end up somewhere because it has all of my personal information my extremely good qualifying credit for this particular alone my debt to income ratio which absolutely falls within line and everything else everything that they requested was above their standard they approved me they went through the whole process and gave me closure after Closure and now I can't even go somewhere else because it's hurt my credit and financial capabilities because of what I was informed. I hope somebody can please rectify this issue Cardinal financial and skeens consulting are both parties. Thank you i hope to hear back soon. Ps. I will attatch a few documents but i have lots more if needed. And this is just 1 of 5 closing disclosures!
|
| 05/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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We started to begin XX/XX/XXXX application with Cardinal Financial Company. With the loan proposed a conventional 15 yr. of {$130000.00}, which was less than our original mortgage and 5 years shorter. We needed an appraisal ordered by Cardinal Financial Company , Limited Partnership.
We paid the appraiser fee of {$500.00} and it was taken out of our account on XX/XX/XXXX. Meanwhile, Cardinal was setting up an appraisal for our home.
Previous on XX/XX/XXXX update summary the proporesed monthly payment {$1100.00} without PMI.
On XX/XX/XXXX we had the house appraised. The report didnt have our 3rd full bathroom at all. Laterwe received the Appraisal Report the on the XX/XX/XXXX. In XXXX, XXXX the XXXX County Assessor send his finding with an Assessors number of {$170000.00} for our property. Online XXXX estimates of value has our property $ XXXXas of XX/XX/XXXX. On XXXX the value is recorded as {$180000.00} on XX/XX/XXXX. That is why were seeking refinancing to reduce interest rate and number of years left on our mortgage. We have good credit and have always been on time with our mortgage payments.
Another complaint on the Appraisal Report is there are missing assests. The Report didnt have our 3rd full bathroom counted at all. We have 4 bedrooms ( the missing full bath is in our guest suite . ) The shed which stores our lawnmower and other yard tools is not on the Appraisal Report.
Also when we received the Appraisal Report we discovered that the Appraiser XXXX XXXX XXXX provided a documentation of being a Certified Residential Real Property Appraiser for the State of Alabama. Number? XXXX ( not legible ). It has the Expiration Date for XX/XX/XXXX signed by XXXX XXXX of the Alabama Real Estate Board. ( copy available ). The Alabama Real Estate website says the number is XXXXThe paper we received says the Expiration Date is XX/XX/XXXX signed by XXXX XXXX of the Alabama Real Estate Board . ( copy available ). In another place in the Report he signs that the Expiration Date is XX/XX/XXXX. Not sure what the expiration date, just questionable.
Another questionable thing, while Mr XXXX was doing the appraisal that he asked us what we needed out this appraisal in order to refinance our home. We did show him the paper from Cardinal, but think now that was an unethical question for an Appraiser to ask this of us. We did it not considering there might be a problem at the time.
The appraisal came in at {$120000.00} and thus we received an updated summary increased our monthly payments to {$12000.00} with PMI of $ XXXXper month for 5 years. The loan is only for {$130000.00}. We finally figure ourselves where these strange numbers were coming from. That just doesnt make sense! We would pay {$130.00} per year in PMI. If this loan when through in 5 years time, we would have paid {$690000.00} for {$130000.00} loan in 5 year. These figures indicate we would pay 5 times the loan amount plus paying principal for 15 years. No Sense!! We were sure it was an error.
We have tried to call Cardinal Financial after the appraisal report was received to the people that we were communicating. We have had NO return communication at all.
Talked to XXXX XXXX Loan Originator Inside on the XX/XX/XXXX to get the Appraisal Report..He emailed it to us. Nothing was said about cancelling and no explanation was given for the strange number on PMI.
Called Cardinal Financial Customer Service Wed XXXX suppose to get a call from XXXX Never did call us.
Called Cardinal Financial Customer Service Thur XXXX suppose to get a call from the Supervisor XXXX. Never received the call back.
The other person we e-mail to was XXXX XXXX, Transaction Coordinator. Last on showing on e-mail history was XX/XX/XXXX.
Cardinal Financial Company has without explaining the high cost on this PMI. Instead of talking to us they cancelled our loan application.
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| 12/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Older American |
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My wife and I initiated a mortgage application with Sebonic Financial and its affiliate Cardinal Financial on XXXX XXXX, 2016 to refinance the mortgage on our property located in XXXX XXXX Maryland. The mortgage officer, XXXX XXXX locked the rate at 3.75 % fixed rate for 30 years and promised us a smooth and fast processing in one month and promised no more than {$800.00} out of pocket expense.
Following are the reasons for our application withdrawal on XXXX XXXX, 2016 and our request for refund of the money that we had already paid to the company ( {$600.00} + {$180.00} ) for appraisal and condo questionnaire : 1. The initial disclosure dated XXXX XXXX, 2016 ( please see the attached disclosure ) specified the closing cost to be {$5700.00}. The latest disclosure dated XXXX XXXX, 2016 changed the closing cost to {$6600.00}. An unexpected increase of {$930.00} in our out of pocket expenses. ( Please see the attached email from mortgage officer on XXXX XXXX, 2016 ).
2. The correspondence from the company that we need to pay 0.125 % extra to keep the rate at the 3.75 % promised on XXXX XXXX would have incurred an additional out of pocket expense of {$930.00}. XXXX the hour after application withdrawal, the mortgage officer reversed the company position and said " we will honor what was promised. '' They had already broken their promises and we did not want to take another risk with them. ( Please see the email from Cardinal Financial on XXXX XXXX ).
3. According to federal and local rules and regulations, the appraisal done should have been given to us within 7 days after it was completed. The appraisal was done on XXXX XXXX and the appraiser in a text message told me that he sent it to the company. Cardinal Financial sent us the appraisal on the date that we withdrew our application and without any proof claim that they have sent it earlier and would perhaps gone to our junk folder. ( Please see the email dated XXXX XXXX from XXXX XXXX ).
4. Cardinal financial processors were not acting professionally to complete the process in a timely fashion and with accuracy. For example, it is customary in this business to ensure that the renters to owner occupancy ratio is within the XXXX guideline of 50 % before ordering the appraisal. Cardinal Financial processing team was not aware of this requirement. Moreover, they the apartment number was wrong apartment number ( please see the attached file ) and sent the condo questionnaire to investigate this ratio erroneously to the wrong building and I had to interfere personally to fix the problem. ( Please see my email dated XXXX XXXX and the response by XXXX XXXX on XXXX XXXX ).
5. My wife and I submitted all the required documents requested by Cardinal Financial in less than a week after application submission ( XXXX XXXX ). Three weeks later, the Cardinal Financial was still dragging their feet and have not even submitted the loan to the underwriter and were in no position to close the loan XXXX XXXX as promised. Therefore, we did not cause any delay in the process and we are entitled to a refund of our expensed regardless of who has charged our credit cards. They should pay for their mismanagement and are responsible for payment to their third parties not us.
6. Seven days after we withdrew our application, the company notified us that our file has been moved to a new processor, which is another proof of mishandling of our file by the original processor. It is also another proof of company 's mismanagement because apparently some part of the company were not still aware of our withdrawal 7 days earlier.
XXXX. After we withdrew our application we applied with another mortgage company on the same day and even though they charged us a higher rate, but closed the loan in less than 25 days from the date of application as they promised. I can provide you with the proof
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| 04/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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I am writing to express my frustration and to let you know that I intend to file a complaint with the XXXX and other regulatory agencies about the neglect and misrepresentation I received from your institution.
I have have been a mortgage payer for almost 20 years and NEVER have been late nor have any problems paying my mortgages even in the downturn when I could have walked away from my investments like many people in the same situation in XXXX.
I like everyone else would like the opportunity to save money and I thought that by refinancing my home that I could consolidate my debts and apply the savings towards principal reduction of my mortgage.
Needless to say, I was SHOCKED that I was declined even with an XXXX credit score and no mortgage late what so ever.
I went to your institution as you claim to be an industry leader, great service, and that you have excellent rates. I spoke to your loan officer and though he was thorough in the beginning, he left me hanging after he originated the loan and left me with the processor as my go-to person.
In the interview, I asked for a 15 year and a 30 year quote and to see what the payments would be. I opted for the 15 year as I feel comfortable with the payment terms and the worse case scenario we can do a 30 year term.
At that time he said my back end DTI as like XXXX % even with a a 15 year term. He was confident that he can get this approved so I gave him an authorization to continue. I had reservations about the cost of the appraisal even thought the LTV is only XXXX % because I am very cautious and he told me that he did n't think it will be an issue. I was explicit in my instructions that I will not pay for the appraisal until the loan is approved but he somehow he still ordered the appraisal.
I have tried to reach out to him multiple times to see what the status of my loan. Every time I tried to call him, it will just go directly to his voice mail. I left numerous messages to call me but he never bothered and referred me to the processor.
It was nearly 30 days before I heard from the processor stating that my DTI ( backend ) was too high. I reached out to the loan officer and gave him ammunition stating that the front end was very low and the reason the back end was too high is because I have XXXX other investment properties that I am not 100 % owner. This was fully disclosed in my loan application. One investment property was a XXXX % ownership and the other was a XXXX % ownership. I tried to explain that both investment properties were acquired in XX/XX/XXXX and XX/XX/XXXX and that both have positive cash flow and that they are in good stating and NEVER been late even both of them were slightly under water then.
Why would the bank decline me for this? the subject property has nothing to with these investment properties. If anything, they will just make things better because I will be able to pay down my debts. if your institution will hit me for 100 % liabilities for these investments, why could n't they give me 100 % income to compensate for the liabilities. I think this is very unfair practice and is very discriminatory to single person household who 's a co-owner of investment properties.
Had the loan officer been more responsive, we could have saved this deal. The fact that he totally ignored me and did n't want to work with me was the straw the broke the camel 's back. Because of the time delay, I lost the rate lock and now I either had to pay the extension costs or re-apply again. I decided that I will not do either. Your company dropped the ball and now I am paying for it.
I will not be endorsing nor recommending your institution to any of my friends. I had such a horrible experience that I decided to file a complaint with the agencies which regulate your industry.
Sincerely, XXXX XXXX
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| 03/04/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied for a convention 30 year fixed refinance loan with Cardinal Financial ( Cardinal ) ; DBA ; Sebonic Financial ( Sebonic ) on XX/XX/2017. I spoke with loan originator XXXX ( XXXX ) for XXXX hour, he pulled my credit report. He told me that we can do the loan ; he said that he will have his manager and brother ; XXXX looks at it again and he will call me back to confirm. After 1 hour I called XXXX, he said that his manager said that the refinance will be ok and loan will be closed within 1 month or before. ( See Exhibit 1 & 6 ).
On XX/XX/2017, I reviewed and signed loan docs, application and all disclosures online through Sebonic website. XXXX stated that the closing cost will be about {$3000.00}. Sebonic disclosed the same rate ( 3.865 % ) I was offered by XXXX on XXXX for XXXX closing cost.
On XX/XX/2017, I received an email from XXXX to assure me, I do not have to pay any of my credit cards, since I have sufficient income. ( See Exhibit 2 ).
On XX/XX/2017, XXXX ( XXXX ), XXXX 's assistant ( she is not licensed to give rate & pricing to consumer ), contacted me, said that XXXX gave me a wrong quote and Sebonic will not honor 3.865 % I was offered by XXXX, until I pay an additional {$4700.00} to buy down the rate. If I do not want to pay {$4700.00}, the rate will change to 4.11 %. XXXX said that XXXX made a mistake when he gave me the rate on XX/XX/2017. I said XXXX and Sebonic should pay {$4700.00} not me. XXXX said that she will discuss with management, she will call me back. On the same day, XXXX called back, said that Sebonic will pay {$3000.00}, I have to pay {$1700.00}. I did not agree on that offer either, since it is not my fault. In order to cancel the deal, XXXX started to say that, I have to pay all my credit cards, which amounted to {$30000.00}, otherwise we will not refinance the loan. XXXX also said that she could n't locate XXXX, he is hard to find.
On XX/XX/2017, I received another email from XXXX to assure me, I do not have to pay any of my credit cards, since I have sufficient income. XXXX admitted that XXXX made a mistake. ( See Exhibit 3 ).
On XX/XX/2017, I received another email from XXXX, loan processor 4, asking me to pay off some credit cards again. On the same day, I received another email from XXXX to assure me, I do not have to pay any of my credit cards, since I have sufficient income. XXXX admitted that XXXX made a mistake. I spoke with XXXX on the same day for about 36 minutes, during the telephone, XXXX admitted that he made a mistake on the rate, he said that, he will take full responsibility for his fault, he will talk to management to honor the same rate he originally offered to me on XX/XX/2017, which was stated on the loan application and all disclosures as 3.865 %. ( See Exhibit 4 ).
On XX/XX/2017, I received another email from XXXX, which was full of lies and deception to tell me that my employer reported a lesser income than what I told him on XX/XX/2017. I did NOT believe that at all. I called XXXX on the same day to ask him about the income that was reported by my employer. XXXX apologized again and he said that my employer reported the same income I told him originally on XX/XX/2017. XXXX said that he should have reviewed the data more carefully before writing the email to me. During the same telephone call, XXXX stated that, he will not honor the same rate ( 3.865 % ), he originally offered on XX/XX/2017. XXXX said that, I will have to pay XXXX of my credit cards and have {$7100.00} for closing cost instead of {$3000.00}. ( See Exhibit 5 ).
All the statements I mentioned in this narrative are either supported by attached emails exhibits and/or recorded telephone call conversation by Cardinal. The rate lock I have at 3.865 % is due to expire by XX/XX/2017.
I strongly believe that XXXX and his brother XXXX
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| 10/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX - I tried to call my servicer : Cardinal Financial to tell them that i was having a LOMA completed and that I would like my Escrow Frozen, as I will have the LOMA, prior to my Flood Insurance being due. They only work until XXXX Eastern, I love in Utah, so that does not work for me to actually be able to speak to someone. So I emailed them with this request. I also requested that someone call me immediately. I received a response that it could take a couple of days to get back to me.
I trusted the process and waited. I woke up on XX/XX/XXXX, more than 2 days from my email, that they had processed my flood insurance payment. My flood insurance is not due until XX/XX/XXXX. I then had to take time out of my work day to call Cardinal, as they only work on Eastern time. I requested that they put a stop payment, they replied with that they could not do that and that there was really nothing they could do at all.
I replied, with that there has to be someone to be able to speak to, to go higher than this, as that was not an acceptable answer. I do not want to be out another year of Flood Insurance, when I am not in a flood zone. The only contact information they would give me is an email or fax number. I emailed on XX/XX/XXXX, with the below email and still have not heard anything back. I feel extremely discriminated against. I work for a XXXX company and I would never treat a customer, as I have been treated.
Below is email i sent : XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 10 days ago ) to custserve Good afternoon. From what I have gathered from conversations with your staff, it seems this email is the only way I can get my concerns addressed. I have worked for my XXXX company for over 20 years and never in those 20 years would I ever treat or state I am unable to help someone, as I have been treated.
I currently have flood insurance. I have completed an elevation certificate and have submitted to FEMA for a LOMA. The LOMA should be back by the middle of next week. I had specifically emailed, as I tried to call, when I am off of work, as I live in Utah, however your staff only works until XXXX Eastern, which makes it physically impossible for me to get a live person. I emailed and stated to not disburse the flood and that a LOMA would be coming and to call me asap. The automated system stated it can take a couple of days to get back to me, so i waited. I never received any call. The next thing I know I am getting a text that you disbursed the one item I stated not to. And yet, still no call. I had to call you. To which I was told there was nothing they could do and there was no even trying to see what one could do.
On top of that, no one could give me a reason as to why I never received a call, I was told the only way I could get an answer was this email address. I can't even speak to a live person? I have never been treated like this nor have a company have so little care to help out a borrower.
I then requested that once I do get the LOMA, may I get an email quickly, stating that I do not need flood insurance, so I can try to submit to my insurance company before XX/XX/XXXX, to try to get my funds back, that you sent, that I specifically stated to not send or to reach out to me prior to sending. I was told it can take 21 days, it's only by mail correspondence and maybe they could try to get sooner. Again, no care that no one followed up with me, that no one listened to my request or called and explained why they could not honor the request, and then offer to see what you could do ... .nothing. I am thoroughly disappointed by the lack of reaction and willingness to help and will be considering bringing this to the CFPB 's attention, as I do not feel I have been treated fairly during this process.
I would like someone to get back to me. XXXX
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| 06/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my home. I received a check from Cardinal financial company for the remaining balance after our loan was paid in full. The check was in the amount of {$850.00} and was dated XX/XX/21. I tried to deposit the check from Cardinal financial company on XX/XX/21 through online deposit. On XX/XX/21, I checked my bank account to confirm the deposit and discovered that the check bounced and a {$25.00} returned deposit fee was issued to me. I called XXXX XXXX on XX/XX/21 and was told it would take about 10 business days to figure out what the issue was. I called back on XX/XX/21 to ask for an update. The person on the phone told me the check was canceled and nothing else was being done. So on this date, XX/XX/21, I was told the process would begin to get another check sent out to me. The person on the phone told me it would take about 15 days to get it figured out. When I called on XX/XX/21 I was told that there were no updates, that it was still in process and that it was going to take another 30 days due to them being so busy. This was the first time I was speaking to a manager/supervisor. I asked if there was any way of expediting this and was told they didn't do that and that I had to be patient. When I called on XX/XX/21 and talked to a manager/supervisor, I was told that this process actually takes up to 60 days and there is, in fact, a way to expedite it. I also let them know that if this wasn't resolved that I would contact a lawyer to help me with the process. I was told to call back in a couple of days to get an update. I called on XX/XX/21 and spoke with a manager/supervisor and they told me it was going to take more time. They still weren't able to check. I called on the XX/XX/21 to get an update and they told me that it was still in process, that it was busy and issues were taking longer than expected. The next day I found out, through my lender, that legally ( XXXX XXXX it should have been taken care of within 20 days at most and that I was able to make a complaint with the Consumer Financial protection Bureau. I called Cardinal Financial and told them that I was going to file a complaint. They assigned XXXX XXXX from the Research department to deal with my issue. I received an email from him on XX/XX/21 stating that I would be contacted by XX/XX/21 with an update. On XX/XX/21, I emailed him follow up proof to help speed up the process. I did not receive a call from him or from anyone in the company on XX/XX/21, even though the email said I would. I called Cardinal financial again on XX/XX/21 and I was told again that this is a long process and that I had to be patient. I requested a phone call with an update on XX/XX/21 or XX/XX/21. I informed them that I intended to contact CFPB and a lawyer if I did not receive communication from Cardinal Financial. I have yet to hear back from them. I received a letter from my bank stating that the original XX/XX/21 check that I attempted to deposit was not able to be deposited because the image taken wasn't valid. To recap my XX/XX/21 call, I was informed that the only thing accomplished on my first call ( XX/XX/21 ) was that the check was canceled. Cardinal Financial tried to say after that, that the check was deposited into a XXXX XXXX XXXX account. I never attempted to deposit it into a XXXX XXXX XXXX account. I also am providing proof that no such deposit has ever been issued in my XXXX XXXX XXXX account. I asked Cardinal Financial to confirm if the account they are saying the check was deposited into is truly mine or not. They can't confirm. So I am filing this complaint today, XX/XX/21, because I am being run around and not getting any information from anyone. I would like to be able to get my money as soon as possible. I would also like to note that I still have the physical check in my possession.
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| 03/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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On XXXX XXXX, 2016 Cardinal Financial quoted me an interest rate of 3.25 % and APR 3.255 % for a 30 years fixed refinance conventional loan on a {$350000.00} loan amount.
The quote had {$1400.00} in origination fee, {$500.00} in appraisal fees and {$1700.00} in lender credit.
Loan officer was XXXX XXXX, he mentioned on the phone that this is a great deal for me as I was getting {$1700.00} in lender credit to offset the cost. He asked me how much my house was possibly worth. Obviously, I am not at appraiser. He just asked me to guess, so I just told him XXXX has it for XXXX and XXXX has it for XXXX. So he used XXXX for the home value.
Before I was locked in by paying for the appraisal, XXXX never mentioned the fact that the rate I was given was for 59 % LTV. I understand that if LTV is above 80 % then borrower pay for PMI. It is unheard of that a lender charges an undisclosed amount of fees for every single percentage change to LTV even though it is way below 80 %. And the fact that the initial property value was simply a guess.
Right after I filled out the application, things started to feel wrong because they started asking for {$550.00} for the appraisal fee, even though I was quoted only {$500.00} online.
I lived through it because I thought I was getting a good rate.
The biggest surprise came after the appraisal, the house appraised to {$570000.00}. Only {$7000.00} short from my initial guessed number I provided to XXXX XXXX. At this point, they sent me a letter saying since it came $ XXXX short of what I had guessed the value would be, I will now have to pay a new LTV fee of {$870.00}.
I told XXXX that I felt being betrayed because I was told from the very beginning that nothing would change in the loan terms and no surprise fees. Before the appraisal on my introductory call to other loan officer XXXX XXXX, I had told her very clearly that I do not want to proceed with the loan if there will be surprises down the road, and she had assured me that there wo n't be any surprises and no new fees.
XXXX kept making this silly argument that since I said the house was worth $ XXXX, and with the appraisal coming {$7000.00} short, the LTV changed from 60 % to 60.55 %. Thus I have to pay another {$870.00} in fees.
Since when did the law change that lenders can hold XXXX to the homeowners head for the value they say their homes could potentially be worth?
What 's the point of appraising the house if the homeowners are supposed to tell you exactly how much the home is worth?
Where is the truth in lending? And why were these secret fees not disclosed initially before I paid for the appraisal?
To make it worse, XXXX lectures me on how I should succumb to any surprise fees they add because the rate has gone much higher since I locked at XXXX. Is that a justification you give customers to pay hidden fees because the rates have increased now?
Ultimately XXXX left me with two options, either succumb to the secret fees or cancel the application. In which case, I did not want to set the precedence and be a victim of predatory lending. So I asked him to cancel the application.
I had dealt with so many lenders in the past and it was always a great experience dealing with them. My neighborhood has appraised so much since the housing bust, that my previous lender waived the appraisal altogether. Initially, I had mentioned XXXX also about possible appraisal waiver, and to lure me, he said it 's very possible to do so. But, right after I filled out the application, he out right denied the possibility of appraisal waiver.
So, dealing with Cardinal was all about lies, deceit, and of course blackmail customers with higher fees later in the process under different pretexts.
Please see all complaints consumers have in North Carolina XXXX, they are all similar in nature.
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| 04/02/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied for a convention 30 year fixed refinance loan with Cardinal Financial ( Cardinal ) ; DBA ; Sebonic Financial ( Sebonic ) on XX/XX/2017. I spoke with loan originator XXXX ( XXXX ) for 1.5 hour, he pulled my credit report. He told me that we can do the loan ; he said that he will have his manager and brother ; XXXX looks at it again and he will call me back to confirm. After 1 hour I called XXXX, he said that his manager said that the refinance will be ok and loan will be closed within 1 month or before.
On XX/XX/2017, I received an email from XXXX to assure me, I do not have to pay any of my credit cards, since I have sufficient income. On XX/XX/2017, XXXX ( XXXX ), XXXX assistant ( she is not licensed to give rate & pricing to consumer ), contacted me, said that XXXX gave me a wrong quote and Sebonic will not honor 3.865 % I was offered by XXXX, until I pay an additional {$4700.00} to buy down the rate. If I do not want to pay {$4700.00}, the rate will change to 4.11 %. XXXX said that XXXX made a mistake when he gave me the rate on XX/XX/2017. I said XXXX and Sebonic should pay {$4700.00} not me. XXXX said that she will discuss with management, she will call me back. On the same day, XXXX called back, said that Sebonic will pay {$3000.00}, I have to pay {$1700.00}. I did not agree on that offer either, since it is not my fault. In order to cancel the deal, XXXX started to say that, I have to pay all my credit cards, which amounted to {$30000.00}, otherwise we will not refinance the loan. XXXX also said that she could n't locate XXXX, he is hard to find.
On XX/XX/2017, I received another email from XXXX to assure me, I do not have to pay any of my credit cards, since I have sufficient income. XXXX admitted that XXXX made a mistake. On XX/XX/2017, I received another email from XXXX, loan processor 4, asking me to pay off some credit cards again. On the same day, I received another email from XXXX to assure me, I do not have to pay any of my credit cards, since I have sufficient income. XXXX admitted that XXXX made a mistake. I spoke with XXXX on the same day for about 36 minutes, during the telephone, XXXX admitted that he made a mistake on the rate, he said that, he will take full responsibility for his fault, he will talk to management to honor the same rate he originally offered to me on XX/XX/2017, which was stated on the loan application and all disclosures as 3.865 %.
On XX/XX/2017, XXXX stated that, he will not honor the same rate ( 3.865 % ), he originally offered on XX/XX/2017. XXXX said that, I will have to pay XXXX of my credit cards and have {$7100.00} for closing cost instead of {$3000.00}. All the statements I mentioned in this narrative are either supported by attached emails exhibits and/or recorded telephone call conversation by Cardinal. The rate lock I have at 3.865 % is due to expire by XX/XX/2017.
On XX/XX/2017, XXXX, loan processor 4 at Cardinal told me that the loan has been approved and we are closing on XX/XX/2017. After paying around {$10000.00} in credit card debits, asking for documents for around 2 months, dozens of telephone calls and around hundred emails. XXXX told me on XX/XX/2017 that the loan was not structured right by XXXX and should be cash out refinancing, instead of no cash out. In addition, Cardinal kept charging me around {$1500.00} every week for rate lock extension and asking me to pay additional credit cards debt in the amount of {$18000.00} and asked for {$31000.00} closing costs, instead of {$3000.00}. I am requesting from the CFPB legal counsel to subpoena all my telephone calls and email chains with Cardinal 's staff to verify the misrepresentation made by Cardinal and its employees. This kind of abuse and deceivableness to consumers should not continue without punishment and strict actions
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| 12/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied for a mortgage on XXXX, with a closing of XXXX. I was assured by the lender, Cardinal Financial DBA Sebonic Mortgage, the date was easily achievable. I promptly submitted all documentation Cardinal requested. Late on Friday, XXXX, after repeated phone calls and emails earlier in the week from my realtor, the selling realtor, and myself, the closing officer, XXXX XXXX, finally responded to me. She supplied a list of more documentation needed in order to close : proof my XXXX pension would continue for 3+ years, a purchase contract addendum, the insurance quote for the home, and a large deposit item. As I told XXXX XXXX, the pension info is clearly on each monthly XXXX statement ; the addendum was dumped on me after hours on a Friday, making quick resolution impossible, and the insurance quote had previously been supplied ( but I did so again to make things easier ). As to the large deposit, it was below the large deposit threshold Cardinal had set ( {$3000.00} vs {$3800.00} )! Despite this fact, I readily supplied all documents.
Over the course of the few remaining business days ( XXXX XXXX ) before the original closing, there was a flurry of emails and confusion on Cardinal 's part. It was so bad, I finally enlisted the help of the loan originating officer, XXXX XXXX, to help me. Despite my complying with everything Cardinal asked, the closing on Wednesday, XXXX, was now impossible. Cardinal then assured Thursday, XXXX, would work out fine ... it did n't. Still trying to salvage a closing before the weekend, I was again assured it would happen on Friday, XXXX by XXXX. XXXX XXXX was so concerned, he gave me his personal cell number despite his being out of office that day. Despite repeated emails from this, that and the other person within Cardinal, nobody was able to give me an amount to bring to closing. At approximately XXXX, the closing agent at the local law firm handling the sale finally gave me an amount. The deal still was n't ready to go through. At approximate XXXX, Cardinal advised the closing could not legally happen, as I had not been provided the federally required closing disclosure statement -- a document with a mandatory 3-day waiting period. In fact, it was only after I placed an irate call to Cardinal did I ever receive the document, and then only after the Processing Manager, XXXX XXXX, personally emailed it to me! So, at XXXX, two days after the promised closing, my closing was again delayed 3 business days due to Cardinal XXXX paperwork ( violating Federal Law XXXX it would seem ). This matter was such a problem, XXXX XXXX refunded my appraisal fee and also brought their VP of Mortgage Operations, XXXX XXXX, into the loop.
Finally, thankfully, on Tuesday, XXXX, the loan did finally close -- with ZERO thanks to Cardinal Financial.
Fast forward to Tuesday, XXXX. I receive an email from Cardinal Financial regarding a large deposit that was not reported. XXXX XXXX, a Post Closing Specialist, wrote me stating a large deposit in the amount of {$3400.00} needed documentation. I tersely wrote back to XXXX XXXX that I had previously supplied this info to XXXX XXXX ( which in hindsight, I had the transaction confused with the other ) but that it also fell below the large deposit threshold of {$3800.00}. So even after closing, Cardinal Financial can not get its act together and follow its own paperwork.
This closing has been the absolute WORST financial transaction I have ever encountered. Had I not gotten in touch with XXXX XXXX on XXXX, I do n't know if the loan would have EVER closed! I feel Cardinal violated RESPA in a number of ways, but at minimum had no idea what they were doing.
I have scores of emails regarding this fiasco I am ready, willing and able to supply to CFPB, or anyone else.
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| 05/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am issuing a formal complaint against Cardinal Financial LP due to discriminatory practices due to my XXXX and my status as a XXXX XXXX owner. In XXXX, XXXX, I attempted to refinance my conventional mortgage with my current lender, Cardinal Financial. I was not seeking to take any equity out of my home but just to lower my rate. There has never been any issues with my current mortgage loan. Since the loan inception in XXXX, I have typically paid my monthly mortgage payment 15 days prior to the due date ; and I also paid additional payment of {$500.00} to {$300.00} each month. Hence, I have a good payment history with my Cardinal Financial LP, current lender. I thought a refinance with my current lender would be a simple process but that was not the case.
For my refinance, I used XXXX XXXX XXXX as my broker. XXXX XXXX XXXX and Cardinal Financial LP work closely together. From XXXX, XXXX to XXXX, XXXX, I received excessive requests for documentation from Cardinal Financial. For example, Cardinal Financial requested my bank statements from XXXX, XXXX to XXXX, XXXX. Even the Fannie Mae requirements, do not required 8 months of banking statements. Other requests were made and I submitted all requested documentation. However to my dismay, each time I submitted a document, there would be another request for additional documentation. I have full understanding that documentation is required in the application process and have no problem submitting legitimate, fair, and reasonable documentation. For example, I provided IRS tax transcripts for XXXX and XXXX, had a CPA to complete P & L report for the business for XX/XX/XXXX and XX/XX/XXXX, and again met all other request for documentation. However, this underwriting process felt very much like a fishing expedition to find a reason to deny my application or to exhaust me so I would give up. Again this process was unreasonable lengthy and lasted from XXXX, XXXX to XXXX, XXXX.
On XX/XX/XXXX, I was asked to provide more banking statements for XXXX, XXXX and I complained about the multiple demands for documentation and length of time this refinance process was taking to complete. I previously been told I would be closing in a few days by XXXX XXXX XXXX broker.. Therefore, I escalated my complaints about the over conditioning of my application to XXXX, XXXX XXXX, of XXXX XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX, XXXX XXXX met with representatives from Cardinal Financial LP to discuss my complaint. On XX/XX/XXXX, the next day, Cardinal Financial LP denied my loan. Cardinal Financial LP 's action appeared to be retaliation for my complaint.
Afterward, I contacted Cardinal Financial LP Consumer Advocacy to help resolve this issue and was told that loan was denied due to their nonreceipt of business profit and loss statements and business bank statements. I found that unbelievable and unacceptable response after the all the documents I had submitted. Please note, I am not looking to restart the refinancing process but just wanted to report what is happening to applicants of XXXX.
It is my firm belief that the over conditioning of my loan application was due to my status as a double minority. I suspect that XXXX self-employed applicants are not treated the way I was by Cardinal Financial LP. This is significant for me and other people of XXXX. This type of discrimination in housing market has the potential of costing an individual thousands of dollar over the length of a home loan and costing a minority community innumerable missed opportunities in wealth building. The impacts of discrimination has rippling and crippling effect and I wanted to report this incident to your regulatory organization.
Thank you for your time and attention.
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| 10/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or about XX/XX/2020 I filed a refinance application for a primary mortage with Cardinal Financial officer XXXX XXXX.
XXXX XXXX XXXX Senior Loan Originator | NMLS # XXXX Cardinal Financial Company , Limited Partnership | NMLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NC XXXX Phone/Fax : ( XXXX ) XXXX | cardinalfinancial.com XXXX APPLY NOW From the date of application through the end of XXXX, we submitted requested documentation which was listed in a " applicant dashboard. '' We were advised that the application had been provisionally approved by the underwriter and by XXXX XXXX in XXXX, but just several days after we received a cursory letter of " denial of credit '' which was inconsistent with XXXX XXXX ' statement to us just a few days before.
I sought immediate clarification from XXXX XXXX.
He and his subordinate asserted the the primary hold up was a subordination letter application CF had submitted at my cost of {$250.00}. I subsequently found out that neither XXXX XXXX or his subordinate ever contacted XXXX XXXX -- it had no record of the subordination letter request. This was confirmed to me in writing by XXXX XXXX. I spent hours arranging for XXXX XXXX and/or his subordinate to talk directly with my banker at XXXX XXXX XXXX XXXX XXXX XXXX, but neither XXXX XXXX or anyone at CF ever followed up.
At that point, we realized that our rate lock had expired, and XXXX could not issue a subordination letter without confirmation of a rate lock from XXXX. None was forthcoming even though XXXX XXXX assured me that rates were decreasing.
XXXX XXXX sent the following email on XX/XX/XXXX after I repeatedly complained that I had heard no word about the status of my application throughout late XXXX, XXXX and XXXX except an undending list of more and more documents which were provided.
" XXXX XXXX, XXXX, this entire has process has dragged on much longer than would have been expected on my end and I am sure from your end as well. The new rules and regulations regarding self-employed borrowers/income have made the process much tougher though not impossible. I was out of town end of last week so catching back up a bit today, I have a call with my underwriter this afternoon to review your file in full. I just need a determination if we can make it work, great and exactly what is required if anything additional from your end. If we can not I find out what the issue is, I think that is fair and certainly deserved from your end. Be in touch once I know more.
XXXX '' On XX/XX/XXXX I received the following email from XXXX XXXX : " Thanks XXXX. I believe we are back on track now after speaking with my underwriter, just waiting on her to do a full re-review of the file this XXXX. '' That was the last word I heard from anyone at Cardinal. No confirmatory rejection. No subordination letter fee reimbursement, and many misrepresentations and evasions.
When we came to the conclusion that XXXX XXXX simply vanished and abandoned us, we turned to another mortage lender who, in a matter of days, had everything under control and approved.
Think about it ... we applied in XXXX, the last word from Cardinal was in XXXX, and we were left hanging in the wind by XXXX XXXX and staff despite my repeated requests in XXXX for a proper response ( which we will reject at this point since it would constitute a bunch of alibis ).
My wife and I feel absolutely abused by Cardinal. Cardinal understood from the commencement of our application that I was semi-retired, and that a refinancing would require more diligence. However, there is simply no justification for how we were mishandled by XXXX XXXX and his staff.
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| 06/28/2022 |
Yes |
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- Trouble during payment process
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Web |
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The issue is with Cardinal financial Company Phone number XXXX address : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, IL XXXX.
I was apparently issued an Escrow Refund XX/XX/XXXX they send a check to my address. I was not aware I was getting a refund. I recall receiving a refund back on XX/XX/XXXX for a check in the amount {$99.00} which I do recall depositing it into one of my accounts. Fast Forward to XX/XX/XXXX I was looking online at my mortgage portal, and reviewing my escrow when I went to statement is when I saw they sent a letter on XX/XX/XXXX with the check, I don't recall getting a check for {$1000.00}. So I proceeded to look at all my accounts to see if I deposited a check of the significant amount and not recall that I got it. I found no such deposit for that amount, I don't ever cash checks i only deposit. So I called Cardinal financial and I asked that if they could provide proof that the check was in fact negotiated by me or someone else if it was stolen to have that letter of proof saying such check was issued x date, and negotiated x date. Or if in fact the check was just simply missing and I need to get a check reissued. I according to Cardinal Financial I called on XX/XX/XXXX the rep I spoke to dont recall a name but I am sure they record all calls and can look into it. They put it in the request for a letter to be issues or a new check. If I recall correctly the rep said it would take at least XXXX weeks I said ok. Fast Forward to XX/XX/XXXX still no check or letter, so I call again this is the second time I call technically 3rd check to be issued now. I asked this new rep if there was a way for them to issued it maybe via XXXX, or XXXX. the rep said no, I said fine I have no choice please have them reissue it once again or letter. The rep said it would take at least 2 weeks. so different time frame this time.
Now here we are XX/XX/XXXX, I called again 3rd time I call, and the spoke to a regular rep, but requested a Supervisor because of the issues at hand. The Supervisor proceeded basically to just tell me with no immediate solution to my issues at hand that in fact a request of the sort can take up too 2 months. So I told the supervisor ( XXXX XXXX ) everyone else said different time frames, I asked if there is anyway to expediate the matter she said no. I said okay fine I will play your game and wait exactly the 2 month mark, she said ok that would be XX/XX/XXXX, I said okay. Come that day if I still have no check or letter then what? she said we will escalate the request, I asked how long will with that take she said 2 weeks.
I find this matter sad, utterly pathetic for a company in XXXX not be able to do something more for a client, with a matter of proof of delay and issue on their end. the mail is not a factor in this issue. I get all my mail, there lies a check out of my escrow account, and not in my possession and lingering around. if the table were turned and it was a mortgage payment check " lost '' in the mail they wouldn't wait 2 months for me without any fees or penalties of late to my Credit.
I am head of XXXX XXXX for a XXXX, so I am no ignorant to how a financial company works. Cardinal Financial is no XXXX XXXX, XXXX, XXXX for them to take 2 months for a simple request. If those major companies can do it in 1 -2 weeks surely this little company can too. Just as a consumer is responsible to make their payment on time, a company of the sort should be held to the same expectation of time frame and deliver of service to its borrowers!
I will also file a complaint with Texas AG for Consumer protection department.
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| 12/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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As I am unsure how to add to a current complaint # XXXX, I have to file a new report here.
The previous complaint is as follows : On XX/XX/2020 I noticed Cardinal Financial, my mortgage company, had not paid my homeowner 's insurance. The policy expires on XX/XX/2020. I called Cardinal Financial on XX/XX/XXXX to find out why the payment had not been made. At that time, I spoke with a person who said they were too busy to help me but would call me back.
They took all my information, including my loan number. I waited 2 business days. No one called me back. On XX/XX/2020, I called again to find out why the homeowner 's insurance had not been paid. I spoke with a person who said they had not received the Insurance Declaration Page, and I would need to provide that to have the payment issued. I have never had to provide this information in the past and was surprised to hear this, but I complied and emailed the declaration page immediately following the call. On XX/XX/XXXX, the insurance payment had not been made. I called for a third time, this time speaking to someone named XXXX. She informed me that they received the Declaration Page and would look into the matter. After more than ten minutes on hold, XXXX returned and said they would send the payment out. When I asked for a date, she told me she could not give me that information and explained that the fault was mine, that I had not provided the declaration page earlier. Again, I explained I have never had to provide this in the past. She again tried to explain why the fault was mine. I asked to speak to a supervisor. XXXX ( still on XX/XX/2020 ), the supervisor, got on the phone and explained to me again that the error was mine. She said the payment request had been submitted. I suggested that she call the department that the request was submitted to and ask them when the payment would be processed.
She told me that the department in question did not have a telephone. She repeatedly interrupted me as I was asking questions, finally telling me that she could not answer any of my questions and the only way to find out if my insurance has been paid is to call them daily until the payment is made. I am required to have active insurance to maintain my loan. I am concerned about this situation and hope you can assist me.
The new complaint goes as follows : After submitting the initial complaint, I received a tacit response from Cardinal Financial saying they would look into the matter.
On another front, I mentioned the issue to my friend and mortgage broker who said he would try to ascertain the status of the issue.
After his inquiry, he received an email from XXXX XXXX. The email said that the insurance payment was made on XX/XX/2020 in the amount of {$1000.00} check # XXXX If I am able, I will attach the email to this complaint. They even generated a payment report out of their system showing the payment.
Throughout this process, I have checked my account on the internet that has shown no disbursement from my escrow account to the Insurance Company.
On XX/XX/2020 I received a cancellation notice from my insurance company due to non-payment. The amount now due is {$1200.00}, an additional {$210.00} due to Cardinal 's lack of payment.
After emailing XXXX XXXX today I mentioned I would be submitting this new complaint. At that point, I heard from XXXX XXXX, Director of Servicing who indicated that XXXX would make the payment today.
As Cardinal has been saying this for almost one month, I find no other recourse, but to file this additional complaint.
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| 07/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Im have been trying to get my Escrow refund checks for amounts {$1000.00} and {$1400.00} from Cardinal Financial since XX/XX/XXXX 2017 and they keep getting returned to the company. So the first address they have was to my beach house which has a forwarding address on it to my primary residence. They sent the check to my beach house address the 1st time and it was returned back to Cardinal Financial. So I called on XX/XX/XXXX to find out why I have n't received them and thats when they told me I needed to fill out a change of address for my primary address and they would re-submit the work request again to have them sent out once again. So I fill out the change of address form that day and mailed it all the same day to them. After 2 weeks of still not receiving the checks once again I called back on XX/XX/XXXX to let them know I still havent received the checks again the lady put me on hold to try and figure out what was going on and thats when she came back on the phone to verify my mailing address was my primary residence. I then stop the lady from talking and told her that she had my zip code incorrect and she asked what the correct one was XXXX XXXX XXXX XXXX XXXX so then she told me I would have to re-submit another change of address form to correct the incorrect zip code. Remind you every time I call they ask me to verify my address and I would give them both and not once did they say they had my zip code incorrect for either of my addresses on file. I told the lady that I know my address well enough to know for a FACT I wrote my address correct for her to check what I wrote on the 1st form so she put me on hold so she could pull up my form I filled out for the address change to see if it was my fault or theirs. So after being on hold for awhile she came back on and told me she looked at the form and I wrote it correct that someone on their end entered the information incorrectly. She then told me she would put in another work request to have the checks sent again and have them rushed to me since it was their fault. Now at this point I 'm anger and tired of calling this company to do a follow up with their employees to find out why I still havent received my escrow refund checks and why they cant do anything to correct this in a timely manner. So from XX/XX/XXXX to now XX/XX/XXXX I still dont have my checks and after talking to XXXX the supervisor that was rude to me she tells me she put in a request for a manager to call me to see what they could do to get me my checks, but it would take the manager anywhere from 24-48 hours to contact me. I told her for being a customer that has been trying to get these checks for 3 months now and XX/XX/XXXX will be 4 months I dont feel like I should have to wait 24-48 hours for a manager to contact me with these ongoing issue and I 'm unsatisfied with how they are handling this issue. This company is quick to blame or point fingers at others for their mistakes and thats unacceptable. So with that being said, I have never had to submit a claim on a company but feel its time for them to be held accountable for their mistakes and ongoing errors and give me my refund checks. Since at this time they cant seem to get them delivered to my primary address which mind you is the same address I receive their mortgage statements every month. I can also attach screenshots of my mortgage statement and phone records of all the times I 've called the mortgage company. Thanks for your time and help with my ongoing issue with Cardinal Financial.
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| 09/14/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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On XXXX/XXXX/2016, I contacted Sebonic about refinancing my current FHA loan to a conventional. When I started the process with the first loan officer ( XXXX ), everything was great. After, his analysis and their team, he felt confident about closing the loan. He asked me to pay for the appraisal amount of {$490.00} which was done the same day and the appraisal came back with a value of {$20000.00} less that what the house was appraised exactly one year ago. I then engaged into an appraisal dispute. I provided them all the comps for my neighborhood and the upgrades made to the house. Nevertheless, we agreed to proceed with the refinance the since the appraisal value was {$1000.00} less than the proposed value when the loan was structured. I was given 3 options to choose from to close. After that i submitted all the documents with the underwriter conditions, the communication went silent for about more than 10 days. I contacted the loan officer and the underwriter ( XXXX ) several times to inquire about the status of loan and the appraisal dispute ( which by the way up to now was never revised ) no one ever returned my calls or emails. Frustrated, I contacted the cardinal bank ( financing company for Sebonic ) customer care to learn that the loan officer was no longer work there. So my case was reassigned to different loan officer ( XXXX ) and the processor ( XXXX ). I was contacting the new XXXX ( XXXX XXXX several times and he would never return my calls. Again I called the customer care which connected me to the processor. Initially, she told me that she can not use the {$5000.00} bonuses that I received last year and the {$1000.00} receives so far this year. She said in order to use it ; it had to be received for at least 2 years. So I asked about the average bonus count she said nope it does not apply in this case and beside that the DTI was above XXXX % and she can not close the loan anyway. She stated that she can only close if DTI was under XXXX % which made me wonder because the first loan officer and underwriter never mentioned anything like that. The following week, I contacted her again with documents to prove my DTI was now at XXXX %. She changed her language saying that now my DTI need to be under XXXX % and I would have to bring {$40000.00} to close or have my wife into the loan. I said no because everything was fine before until the first loan officer left. So I asked them a refund for the appraisal since the loan ca n't be closed. The loan officer told me they can not refund me since that was a third party service. My response was : " The appraisal was paid because you ( Sebonic ) requested it in order to finance the loan after analysis of my finance situation. If Sebonic had told me at the beginning when I applied that based on their analysis, this loan had a very high DTI and all the stuff that was added from nowhere ( bringing {$40000.00} at closing which does n't makes sense because I could use that money to pay off my car with remaining balance of {$16000.00} which consequently will bring the DTI to XXXX % ), we probably not be talking about it at this point.
With the lack of communication and all the mistakes that were made in this loan, I as a consumer should n't be penalized for that. Not to mention my time and the stress Sebonic caused to me and my family, I strongly believe that asking for a refund for the appraisal ( which I never received a final answer after submitting my dispute ) or simply close the loan as promised is fair for now.
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| 01/19/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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Cardinal Financial did not honor refinance loan rate lock agreement due to negligence and inaction on their part. XXXX XXXX was my loan originator. From the day I called Cardinal to start my refinances to the day they denied my locked rate, this process took 90 days or more.
I engaged Cardinal Financial ( dba Sebonic Financial ) to refinance XXXX residential property loans. I started the process the last week of XXXX XXXX. For over 60 days I was asked to provide documentation, which I did on a timely basis. Prior to closing the loans, the loan coordinator asked me on XXXX XXXX ( over 2 months into the process ) for green card documentation for my wife who was a co-signer on the loan. I wrote Cardinal via email on XXXX XXXX, XXXX that my wife is currently replacing a lost XXXX, I 've attached the XXXX form from the Department of Homeland Security as other supporting documentation. I did not receive any follow up questions from Cardinal on matter.
On XXXX XXXX, XXXX Cardinal wrote me that XXXX of my XXXX loans were in approval status, and had only asked for a solar panel agreement for the XXXX loan, so that they can close the transactions. Cardinal made no mention of any issue with the XXXX documentation. XXXX of the XXXX loans closed before XXXX end.
We received an email on XXXX XXXX from Cardinal stating that my final loan was scheduled to close on XXXX/XXXX/XXXX and that I should be home that day. This was in reference to the final loan we wanted to close. I was then informed by XXXX that they would not honor my locked rate at 3.5 %, with no apparent reason. I obtained his supervisor 's contact information who responded to me saying that even he had to take time to figure out what was going on in the process. He stated that my first XXXX loans should not have closed because of my wife 's greed card documentation, and that Cardinal did not met XXXX XXXX XXXX guidelines on the first XXXX loans and should n't have funded those loans. Apparently a different underwriter caught the documentation issue.
This was the only time after the XXXX XXXX email that we were told there was an issue with the XXXX documentation. We were led to believe everything was okay because Cardinal closed XXXX of the XXXX loans. I tried to follow up on the status of the loans as follows : XXXX XXXX - We requested Cardinal to coordinate the last closing using the same notary as the other XXXX loans.
XXXX XXXX - I followed up with Cardinal on the status of the final loan.
XXXX XXXX - Cardinal stated that the loan would close this week.
In all communication instances, they mentioned nothing about green card delays. Cardinal clearly was negligible with their communication to us. I requested the supervisor to escalate the matter. I received an email from Cardinal 's Consumer Advocate on XXXX XXXX, XXXX stating saying that they will be performing an executive review and will get back to me in 5-10 business days.
I did not receive a response until XXXX XXXX, XXXX ( evidencing they clearly were not taking my claim seriously as they far exceeded the 5-10 business day window ). They wrote me a letter denying my demand to reinstate the rate lock.
Because of the facts above, Cardinal was grossly negligible on my refinance, and they appear to have violated XXXX XXXX XXXX guidelines.
Cardinal Financial has destroyed my opportunity to pay a lower mortgage amount each month.
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| 02/16/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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Please note this is the third CFPB complaint being filed against Cardinal Financial Company. The first complaint was filed on XX/XX/XXXX ( XXXX ). The second complaint was filed on XX/XX/XXXX ( XXXX ).
XXXX XXXX XXXX was approved by Cardinal Financial for an FHA COVID-19 forbearance on XX/XX/XXXX. The forbearance plan was set to suspend her regular monthly loan payments from XX/XX/XXXX, through XX/XX/XXXX.
On XX/XX/XXXX, XXXX XXXX sent a letter to Cardinal Financial via USPS certified mailed, return receipt requested. The letter was addressed to MAIL STOP XXXX, ATTENTION : CARDINAL FINANCIAL LOSS MITIGATION DEPARTMENT, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, IL XXXX.
In the XX/XX/XXXX, dated letter, XXXX XXXX formally requested a COVID-19 Forbearance Extension. A copy of this letter has been attached to this complaint as supporting documentation.
On XX/XX/XXXX, XXXX XXXX and I contacted Cardinal Financial by phone and spoke with representative, XXXX ( ID : XXXX ). We asked the representative to confirm receipt of XXXX XXXX 's letter requesting an extension to her forbearance. XXXX XXXX confirmed receipt of the letter and then placed us both on hold while she confirmed with her " supervisor '' that the letter will be deemed sufficient as a request for the extension. When the representative returned to the call, she confirmed her supervisor stated the request was deemed sufficient for a request to extend her forbearance.
On or around XX/XX/XXXX, I contacted Cardinal Financial by phone. I spoke with a representative who stated there had been no movement on XXXX XXXX 's request for forbearance.
On XX/XX/XXXX, XXXX XXXX and I both contacted Cardinal Financial by phone twice. The first call was dropped. During the first call, we spoke with loss mitigation representative, XXXX ( ID : XXXX XXXX. We asked XXXX to provide an update on XXXX XXXX 's XX/XX/XXXX, request to extend her COVID-19 forbearance. The representative stated the request was approved and XXXX XXXX 's forbearance was extended through to XXXX, XXXX. We asked the representative when XXXX XXXX would be receiving correspondence from Cardinal with this information, and we were informed by XX/XX/XXXX. We then asked the representative to e-mail the letter to us directly, and we were told a supervisor would need to do authorize the request. This is when the call dropped.
On the same day, XX/XX/XXXX, XXXX XXXX and I both contacted Cardinal Financial again by phone. This time we spoke with representative XXXX ( ID : XXXX ). This representative stated she did not see anything in her system that indicates the forbearance extension request was approved. In fact, the representative on this call said the forbearance extension request was entered in Cardinal 's system as being " initially requested '' on XX/XX/XXXX.
Cardinal Financial continues to demonstrate egregious behavior with respect to XXXX XXXX 's loss mitigation file. Cardinal Financial continues to neglect their responsibilities to the borrower ; Cardinal Financial neglected to send XXXX XXXX a written response to her written request for a forbearance extension, which they initially claimed over the phone that they received one ( 1 ) month ago today.
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| 12/01/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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PROCEDURAL HISTORY I had previously filed a complaint against Cardinal Financial Company. The complaint has been responded to and is now closed. The complaint ID number was XXXX.
As a result of the previously filed complaint, Cardinal Financial has extended an approved forbearance offer to the borrower in writing. However, the letter the borrower received has conflicting information.
First, the cover letter dated XX/XX/XXXX, advised " to the extent possible, please sign and return the attached Agreement within fourteen ( 14 ) days of receiving this offer ''.
This was inconsistent with the letter from XXXX XXXX XXXX, Specialist with Cardinal Financials Loss XXXX Department. XXXX XXXX 's letter states " To accept our offer of FHA FORMAL FORBEARANCE AGREEMENT please call the number listed below to indicate your acceptance no later than XX/XX/XXXX '' The FHA FORMAL FORBEARANCE AGREEMENT gives the borrower a deadline to send in the signed agreement by XX/XX/XXXX. This is inconsistent with the XX/XX/XXXX dated letter from Cardinal Financials Loss XXXX Department, and with XXXX XXXX XXXX 's XX/XX/XXXX dated letter.
Additionally, the FHA FORMAL FORBEARANCE AGREEMENT has language that is unclear and contradictory. Specifically, under the " Agreement '' section, it states : " A ) Mortgagor ( s ) agree ( s ) to an APPROVED FHA FORMAL FORBEARANCE AGREEMENT WITH NO MONTHLY PAYMENTS FROM XX/XX/XXXX THRU XX/XX/XXXX. THESE PAYMENTS MUST BEGIN XX/XX/XXXX, AND ON THE XXXX OF EVERY MONTH THEREAFTER THROUGH XX/XX/XXXX ... '' I contacted Cardinal Financial Company and initially spoke with a representative who also reviewed the paperwork. The representative advised it appears the letter has a typo, but unfortunately Cardinal is unable to correct the document and the borrower must sign as is. I asked if the borrower can simply call and confirm she wants to accept the agreement, I was told no this would not be possible. I asked to escalate this case and ended up speaking with supervisor, XXXX ( ID : XXXX ).
XXXX XXXX ( ID : SAN ) acknowledged borrowers concern with the language but refused to admit to any typo and said that this was simply a template, it can not be corrected, and borrower must sign and submit form as is or she will not be approved for a forbearance.
SUMMARY OF COMPLAINT Cardinal Financial Company sent the borrower mailed correspondence with three separate items : A XX/XX/XXXX dated letter from their loss mitigation department, indicating the borrower has 14 days to submit the signed agreement; A XX/XX/XXXX dated letter from XXXX XXXX XXXX with the loss mitigation department advising the borrower they must call to indicate acceptance by XX/XX/XXXX ; And the XX/XX/XXXX " FHA FORMAL FORBEARANCE AGREEMENT '' that states i. ) the borrower must send the signed form back to Cardinal to accept the forbearance by XX/XX/XXXX, and ii. ) the FHA FORMAL FORBEARANCE AGREEMENT has language that states payments will be due from the borrower during the forbearance agreement.
Cardinal Financial refused to correct the language of the letter and demanded borrower sign as is or she will lose her chance to be placed on a forbearance agreement.
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| 08/13/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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Below is a chain of e-mails. I was supposed to get my appraisal fee refunded and it never happened. It was supposed to happen in 1 day but it 's been 20 days. I want my appraisal fee refunded.
I have not received the appraisal back yet. When can I expect it to be refunded?
Check out my XXXX reviews XXXX XXXXBranch ManagerNMLS # XXXX XXXXXXXXXXXXConnect with Prospect : From : XXXX XXXX XXXX XXXX : XXXXXXXXXXXX XXXX Sent : Wednesday, XXXX XXXX, 2015 XXXX XXXXTo : XXXX XXXXCc : XXXX XXXX ; XXXX XXXX ; XXXX XXXXSubject : Re : UpdateI directed the XXXX to return it just now upon your confirmation, it should return to your account tomorrow.
XXXX XXXX XXXX Chief of Mortgage OperationsCardinal Financial Company, XXXXXXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, NC XXXX : ( XXXX ) XXXX | F : ( XXXX ) XXXX : //www.cardinalfinancial.com/This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. This message contains confidential information and is intended only for the individual named. If you are not the named addressed you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibitedOn Wed, XXXX XXXX, 2015 at XXXX XXXX, XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; wrote : Ok when will it get returned?
Check out my XXXX reviewsXXXX XXXXBranch ManagerNMLS # XXXX XXXXXXXXXXXXConnect with Prospect : From : XXXX XXXX XXXX XXXX : XXXXXXXXXXXX XXXX Sent : Wednesday, XXXX XXXX, 2015 XXXX XXXXTo : XXXX RapaportCc : XXXX XXXX ; XXXX XXXX ; XXXX XXXX : XXXX : UpdateReturning to your credit card/debit card that you paid with.
I will get the docs redraw/redisclose tonight at 4.625 %.
XXXX XXXX XXXX Chief of Mortgage XXXX XXXX XXXX, Limited XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, NC XXXX : ( XXXX ) XXXX | F : ( XXXX ) XXXX : XXXX email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. This message contains confidential information and is intended only for the individual named. If you are not the named addressed you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in XXXX on the contents of this information is strictly prohibitedOn Wed, XXXX XXXX, 2015 at XXXX PM, XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; wrote : Ok let 's do that. How is the appraisal coming back? On my debit or in check form?
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| 10/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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( Original complaint XXXX closed due to sys glitch, spoke with XXXX @ CFPB, XXXX EST who advised to re-open** ) I requested mortgage deferment/forbearance for my mortgage account due to being laid off due to COVID. Per CFPB guidelines, there is not currently a deadline for requesting an initial COVID hardship forbearance. Multiple attempts for additional information continues to be requested from me to substantiate needing forbearance, even though, per CFPB guidelines, Forbearance must be granted if requested and the borrower attests to a COVID related hardship ( see attached CFPB guidelines ) The mortgage forbearance was approved as of XX/XX/XXXX with mortgage payments for XXXX, XXXX, and XXXX of XXXX put on hold until I can gainfully obtain employment again. Since placing my loan in forbearance, I have had many issues Im hoping to understand. I received a Delinquent Notice for XXXX payment, dated XX/XX/XXXX ( attached ), even though my account should be placed in an approved forbearance status. Upon reviewing the notice, I noticed late fees/penalties are being tacked on to my monthly payment due showing on the delinquent notice. This generated a call to Cardinal on XX/XX/XXXX as per CFPB guidelines state, No additional interest, fees, or penalties can be charged beyond the amounts scheduled or calculated as if the borrower made all contractual payments on time and in full under the terms of the mortgage contract.. I spoke with XXXX who indicated the approved forbearance plan was not noted on my account and was transferred to loss mitigations where I spoke with XXXX at XXXX, EST. XXXX also agreed the forbearance wasnt placed on my account but that she would update the information to reflect this. When I inquired about why late fees are showing on my account for XXXX and XXXX, she stated they were allowed to charge late fees/penalties even for payments under an approved forbearance plan. When I told her this was not allowed under the Cares Act, she stated that she would waive XXXX late fee but would not remove XXXX late fee or XXXX late fee, even though all of these payments are approved as forbearance payments. She also mentioned that delinquency notices would continue since Im not making my monthly payment, even though my account is approved under forbearance. I have also included my XXXX mortgage statement which now reflects {$120.00} in late fees/fines. I have had to call at least 3-5 times a month to get this straightened out and get nowhere with any of the representatives who have taken my calls. I am beyond disgusted with the way this company handles business and need help understanding why Cardinal/Dovenmuehle doesnt have to follow federal guidelines under the CARES ACT for XXXX XXXX & XXXX XXXX XXXX XXXX XXXX Attached I have included : Approved Forbearance Agreement dated XX/XX/XXXX The delinquency notice dated XX/XX/XXXX, CFPB guidelines on the deadline for XXXX XXXX Mortgage Statement dated XX/XX/XXXX.
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| 07/25/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I want to file a report against my mortgage lender and servicer Cardinal Financial Company and XXXX who have not followed FHA guidelines and have been engaging in unethical servicing practices and now I am in the beginning of the foreclosure process because of their actions. I want to pay and I want to fix this but they have blocked access to these programs and ignored me. I was negatively impacted by XXXX and had my hours cut and my girlfriend who helped with some of the bills was laid off. I could not keep up and in XX/XX/2020 when I could not make my payment I tried to call XXXX to see if there were any programs they could offer me to help me get through the hardship. I could not get anyone on the phone ( probably working remotely ) and had to leave voicemail through the automated system. I left many messages and never received a returned call. I did not receive any notification by mail or anything else, no one told me about or offered the government CARES forbearance plan and I was never able to actually speak to an agent from the lender. Not only did I lose hours at that time but also my furnace went out and had to be replaced and my roof was leaking so needed to take care of that. To make matters worse, I got hit with past due state income taxes and they began garnishing my paycheck. I wanted to pay my mortgage, I wanted to do what I could but my lender and servicer did not respond to me in any way or offer me access to any programs. Finally in XXXX of this year I heard from them and they were sending pre-foreclosure paperwork to me. This is wrong.
I work as a XXXX XXXX on industrial machines. I had financial issues in the past due to XXXX and child support payments and credit card debt, but I always paid my mortgage on time. I began struggling due to the XXXX XXXX pandemic and Congress passed the CARES act to help people in my situation with a forbearance. At the end of the forbearance, the lender is supposed to work with the homeowner to provide access to loan modification or restructure options so they can resume making payments and get back caught up with the bank. This never happened. I never had ANY contact from my lender despite multiple and repeated calls to them over several months. There was no offer of the CARES program, and there was no review of my financial circumstances for modification or other options. There was absolutely NO communication until they told me I was in foreclosure.
I am back working full time and make a good living and can afford a fair mortgage payment. I just can't pay back all of the late payments all at once and need XXXX and XXXX to work with me to review my current financial information and consider me for all homeowner assistance options ( including forbearance ) including loan modification, partial claim, loan restructure, capitalization of arrearages or repayment plan. I make enough money to afford a fair and reasonable mortgage payment to save my home.
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| 08/31/2020 |
Yes |
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- Trouble during payment process
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Web |
Older American |
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Purchase a home in XX/XX/XXXX threw FHA guarantee from Cardinal Finantial. We closed the loan with the first payment due 2 months app. later. This caused a deficiency in escrow as they did not account for the escrow not being paid those two months. Our payment was per contract {$1400.00}. The deficient amount $ XXXX.
Upon discovering the deficiency Cardinal increased the payment to app. XXXX to {$1500.00}. Which was what was needed to bring the escrow current and we agreed with them gladly.
Then in XX/XX/XXXX our county taxes increased 300 % from {$960.00} to {$2700.00}.
They immediately raised our payment for XX/XX/XXXX to XXXX. I contacted them and informed them the county had approved a tax exemption ( deferment ) as I was XXXX and qualified. They refused to contact XXXX county and confirm as Covid had delayed processing of paperwork on exemptions for months.
We eventually received the paperwork and submitted it by fax to Cardinal on XX/XX/XXXX. And at that time asked for an adjustment and under the RESPA law that we be refunded the overage. During the XXXX, XXXX, XXXX, time we paid over the required amount. We paid {$1800.00} for XXXX payment XX/XX/XXXX, {$1800.00} for XXXX on XX/XX/XXXX, and {$1800.00} for XXXX on XX/XX/XXXX payments.
We at all times asked the money paid over each month go to escrow no principal and instructed this monthly. This only made good sense as escrow was deficient at the time. The applied all money over the payment amount to principal balance.
In early XXXX we contacted Cardinal requesting payment of the overage be returned and they claimed a check was sent which it has not. We also asked that the escrow be recalculated as the single spring tax payment was 2 times what was required and the were refunded by the county 50 % of the tax paid for the 1st half taxes. The sent out a generic letter with a box checked we have completed reviewing your escrow. No more no less not one fact or figure on it.
To add further they have demanded we pay XXXX payment in the amount of XXXX full well knowing the money is not earned or needed in escrow.
Originally our payment was {$1400.00} with taxes @ {$960.00} per year. Now with the tax deferal they are {$720.00}. They is {$230.00} less per year, insurance premium unchanged and PMI of course the same. My payment should by contract & law be slightly less than in XXXX when the loan was originated.
The {$1700.00} XXXX is no less than extortion.
The misapplying of over payment funds a violation of contract.
The refusal to refund violation of contract and RESPA.
During this Covid time they after waiting on the phone lengthy wait times hang up, I beleive by phone number in their computer system.
These people are the reason you dont want a home or mortgage they are crooked to the core and get away with theft & fraud never acting under the contract FHA should ban them from doing their loans.
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| 07/16/2016 |
Yes |
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- Settlement process and costs
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Web |
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I have been working with Cardinal for months. I sent you a complaint a few weeks ago. Nothing was done, but not things are even more serious. I think they are intentionally trying to make sure that my loan is denied, probably because I filed the complaint. I was suppose to close on XXXX. I did n't. Not because I had n't done what i was suppose to do, but because they kept changing the " fha guidelines ''. They constantly lie to me. I was told I had to verify funds of 1 % of the loan or more, but the day before closing they started demanding all this extra paperwork that is not required. They have contradicted themselves over and over and I think they are doing it on purpose. I did everything they asked. I got them the paperwork and then I was told underwriting had approved the loan, but because my score had changed ( It was still higher then then XXXX required for fha ) the president of the company would have to sign off on my loan. All of this on the day of closing. I 've never heard of such a thing happening. I was told the decision was to " refer ''. I know that means they would have to manually approve it, and because I had did everything they asked and they never told me there was a problem with anything i provided, i assumed it would be approved. They did n't approve it. I was given all these excuses and now I have less than 8 days to raise my score by XXXX points or lose XXXX dollars that could have been used towards my special needs child and the home. I ca n't afford to lose this home, but they have done so many things. I even asked if they were doing this because i was XXXX. Cause I ca n't think of any reason why they would be giving me such a hard time when i 've jumped through hoops to make this happen. I asked the loan processor, XXXX XXXX, if i needed to pay my credit cards down because the balance went up. I asked him this 2 weeks or more ago. He said NO. He said that as long as the minimum payment was low it would be fine. Now I 'm being told that I need to do whatever to raise my score, including paying down the balance on my credit card or I wo n't get the loan. I 'm in my extension period. I have paid down the credit cards as of yesterday and they are suppose to submit a rapid rescore on monday. I pray this will resolve the score issue, and I can finally close, but I feel that they are intentionally putting road blocks up. Why offer fha loans if you are n't going to follow the guidelines. They have me in a horrible position. They know this and they do n't seem to care. Oh and I was given conditional approval weeks ago and I was also told that underwriting approved everything but the president would n't sign off because my score had dropped and when asked to manually approve because the score drop was a mistake i was told she would n't. all of this on the day of closing.
|
| 04/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American, Servicemember |
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Cardinal financial through its agent XXXX XXXX bullied and intimidated my husband and I and tried to convince us to sign documents that were different from the disclosures we were given. When we did not sign the incorrect documents, cardinal unnnecessarily delayed our loan and XXXX XXXX called me and yelled at me telling me he did not appreciate me telling him it was illegal to send me documents for closing that were different from the disclosures I signed just the night before. XXXX XXXX was a rude and belligerent bully. I am XXXX and my husband required XXXX care for XXXX. And cardinal tried tricking us into signing the wrong documents. XXXX XXXX told me to sign the incorrect forms and I have XXXX days to cancel the loan if cardinal does not fix the loan documents. When I refused, XXXX XXXX got angry.
The original loan closing was on XXXX XX/XX/2022. I approved the disclosures the night before. When the notary arrived at XXXX on the XXXX, the documents she had were different than the ones I signed. I called XXXX XXXX and he said just sign the documents because I have XXXX days to revoke the loan. I refused to sign incorrect documents. XXXX XXXX called me the next night very angry that I told him its against the law to change the disclosures and that there are laws to protect the elderly and XXXX from what XXXX XXXX tried to do to my husband and I.
Despite XXXX XXXX claiming that the corrections to the closing documents were a quick and easy fix, it took Cardinal Financial until XXXX XXXX to complete my closing papers a second time. This time, cardinal scheduled the close, but the title company claimed they could not get the documents ready in time and they tried to reschedule the closing until later in the day. Because my husband is XXXX, the changing schedules put a lot of strain on him.
The night before the second closing, XXXX XXXX asked me to go into the online account and approve the disclosures. There were XXXX sets of disclosures. XXXX of the disclosures were incorrect. I was confused so I emailed XXXX XXXX telling him the disclosures were still wrong. XXXX XXXX berated me for not being able to find the disclosures with the correct numbers. He asked me to sign all three sets of disclosures and I refused to sign the incorrect disclosures. He got angry and flippant with me.
This was a horrible experience and I repeatedly felt bullied by XXXX XXXX to sign incorrect documents. We all make mistakes, but expecting elderly people to sign incorrect documents because loan processors make mistakes seems grossly unfair and I can not believe cardinal finanacial and XXXX XXXX are allowed to act this way.
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| 04/12/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I recently had an appraisal ordered by Cardinal Financial Company ( NMLS ID XXXX ) in XXXX of XXXX to remove PMI payments since I had purchased the home with less than a 20 % down payment. The appraiser that Cardinal selected ( XXXX XXXX XXXX located in XXXX XXXX XXXX XXXX, NJ XXXX / State License # XXXX ) had been incorporated in XXXX in XXXX of XXXX meaning the appraiser had only 3 months of experience prior to conducting my appraisal.When I first bought my home Cardinal used a reputable appraisal company with a network of qualified appraisers which appraised my home at {$540000.00}. The new appraisal done this year appraised the home at {$520000.00} which significantly undervalues the home. The appraisal was conducted under incorrect assumptions which the appraiser noted on the appraisal as Subject property has not sold since the borrowers purchased the subject in XX/XX/XXXX'' and also No updates in the prior 15 years. '' There were no other deficiencies listed as the home is in very good condition. When I pointed out that this was false, the appraiser revised the appraisal and took out the incorrect assumptions, but did not adjust the values which were based on these incorrect assumptions. The appraiser used 50-60 year old homes to appraise a home that was built in XX/XX/XXXX. Cardinal Financial Company failed in its responsibility as a mortgage servicer by not selecting a qualified appraiser. I would like Cardinal to pay for an appraisal. The appraiser, XXXX XXXX, XXXX also failed in its duty to do a thorough mortgage appraisal and when mistakes were pointed out, they did not adjust the values. The appraiser spent a total of 5 minutes appraising the home and the report itself was very haphazard.
This debacle has forced me to continue to pay PMI Insurance at $ XXXX/month even though it's obvious to anyone with familiarity of the local housing market that I have more than 20 % equity in the home. The servicer refuses to allow me to speak to someone from their PMI/Escrow team. Cardinal 's customer service team has stated that they " do not have a number to that team. '' I learned on XX/XX/XXXX that Cardinal is transferring my loan servicing to XXXX XXXX after I launched my complaints. The loan was already sold to XXXX XXXX and there was no reason offered for switching the servicing of my loan to another servicer. This servicer obviously has no idea that I am currently disputing the appraisal value and my PMI premiums. This is an attempt by Cardinal to get out of paying for a new appraisal and potentially having to pay me back for PMI premiums I should not have paid.
|
| 09/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I closed on a One Time Close Conventional Construction Loan with Cardinal Financial on XXXX/XXXX/2022.
Paid {$4000.00} for initial escrow payment at closing which was the estimated county property taxes for 9 months.
Also paid {$1000.00} for 12 month home owner insurance policy which doesn't even go into effect until construction is complete. I had already paid for the first 12 month policy out of pocket to cover during construction.
Since it is a construction loan, the only type of payment that is supposed to be due are interest only payments.
My first statement showed that I owed a payment of {$1100.00} on XXXX/XXXX/2022. That included interest of {$500.00} ( all I was supposed to be paying ), as well as {$670.00} for escrow ( for taxes and PMI - neither of which are supposed to be paid during construction ).
In addition, the statement showed that {$4000.00} was applied to my account on XXXX/XXXX/2022. However, it was then reversed as a misapplication on XX/XX/2022 and removed from my account.
I've been emailing with servicing ( probably 10-15 exchanges ) as well as speaking with customer service agents ( probably 5-6 different calls ) since XX/XX/2022 trying to get all of this resolved. Nothing has been resolved as of yet. I received a letter dated XX/XX/2022 saying that they are approving my request to remove taxes from my escrow, which I never requested. I was also told today that they have closed my escrow account and that it will not be opened until construction is finished. However, no one can tell me where any of the money above is being held.
Even though I'm not supposed to be paying into escrow monthly during construction for taxes, HOI or PMI, my understanding is that an escrow account should still be established and the money I prepaid at closing ( {$4000.00} for taxes and {$1000.00} for HOI ) should be held in that account until it transitions to a mortgage.
In addition, there are taxes due on the land at the end of 2022, that I'm now being told I need to pay out of pocket because there is no escrow account, despite the fact I paid over $ 4k for escrow specifically for taxes at closing.
All of this is in addition to the horrible experience during the initial borrowing process, in which I was being advised by someone who was not even a loan officer ( although he held himself out as such ), which I did not find out until roughly a month and a half prior to closing. That person lost their job and the company had pay a ton of concessions to attempt to make up for all the mistakes that had been made.
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| 12/06/2018 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX I had a mortgage with Cardinal Financial Company. My mortgage at this time was escrowed for both taxes and insurance. In XX/XX/XXXX I refinanced my existing mortgage through Cardinal Financial Company for a loan that did not have escrow. During my loan process the month prior my payoff was ordered. In that same month my Insurance was due to be disbursed from my escrow account. My Insurance was not paid out as it should have been as the policy renewal date was XX/XX/XXXX. I was not made aware at the time of closing or even prior that my insurance was not paid out of my escrow in XXXX and that my renewal for XX/XX/XXXX needed to be paid by me for the XX/XX/XXXX-XX/XX/XXXX policy. This in turn caused by policy to lapse for 12mo causing me to have to purchase a worse case policy ( $ XXXX/Yr ) vs. the premium policy ( $ XXXX/Yr ) that I had.
I reached out to Cardinal Financial Company in mid-XX/XX/XXXX once I found out my policy cancelled due to non-payment despite my account being escrowed. Initially I was told by the Insurance Department of Cardinal Financial that they did not get an invoice ( my further research found that was false as the insurance premium amount had been updated in their system to show the invoice amount for the renewal policy ). I was told that since I refinanced I should have paid it when my escrow was returned to me ( Issue with this : My insurance was due XX/XX/XXXX and I did not close on my refinance until XX/XX/XXXX - the insurance should have already been disbursed and paid by escrow ) ; I was also told when my payoff was ordered they netted my escrow from the payoff amount so all escrow payouts were froze ( I did not request this ) ; I received a letter in the mail this past week referencing my new loan and was told that their records show my insurance was good through XX/XX/XXXX and I needed to reach out to my new servicer ( False : They admitted in a conversation I had with them that they received a Notice to Cancel the day before I closed on my refinance ( XX/XX/XXXX ) - They still never said anything ) ; The last conversation I had with them they said that once a payoff is ordered they stop all escrow disbursements for 45/days and I was notified of this however could not tell me when or how I was notified ( I reviewed all of my closing docs that I signed and never signed anything about this. The only notice that was provided at close was my settlement statement that indicated I needed to cover my property expense going forward which I was aware of as I no longer escrowed ).
|
| 10/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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Cardinal Financial 's disclosures and difficulty to retrieve signed documents make it extremely difficult for me to understand my closing costs and expectations. I have complied with every request they made and have all submitted my documents the same day they asked for them. Since starting my refinance process it has been 70 days and there are weeks that go by without an update. But every 2 days they send me a request to sign a Closing Disclosure and they do not send me a copy of what I signed. I have 4 refinances with them, not just one. They have asked me to sign 15 or more Closing Disclosures per loan and have extended my clsoing date over 10 times due to no fault of my own and without explaining to me the reasons why, keeping me in the dark without setting expectations or explaining their reasoning. I have refinanced 5 homes recently with another lender and have closed in 25 days or less. I am very familiar with the process and I have all my files and documents organized and I have complied and turned every document in the same day they requested them. Their delays and inability to move smoothly and their lack of communication of where I am in the lending process has caused me servere anxiety and financial losses as I was told I should have my funds in 30 days or less. From the 4 loans 3 I own with no mortgages that I am doing a cashout ono and one i'm refinancing for a better rate. I am 40 days behind on the refinances. There is no reason for them to request for me to sign discloures twice a week if they don't have a set closing date. Their constant requests for CD signatures has caused a confusion in what I will be getting at closing as well as missed expectations & deadlines. Every time I send documents they request they take 7 or more days to respond back. I reached out to their consumer advocate customer service line and they were not helpful at all. They said they have my files and somoene will reach back out to me. I followed up with an email to inform them that no one has called and it has been 14 days with no response. What am I to do? Take my files to another lender and wait 30 days to close or have an expectation that I will be closing in 7 days then find out 7 days later that they need 7 more days then another 7 days and they tell me we are in underwriting then 7 more days later that they need one document then 7 days later and it's been like this non-stop. There has to be an end to this.
|
| 01/13/2016 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Web |
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Hello : I recently took out a {$180000.00} purchase mortgage with Cardinal Financial Company LLP ( loan # XXXX ) that closed on XXXX/XXXX/XXXX. On the closing disclosures I signed, the estimated monthly payment was listed as {$1200.00} and included Principal & Interest ( {$850.00} ) +Escrow of {$350.00} to cover taxes and insurance. However, when I received the first statement ( for the payment due on XXXX/XXXX/XXXX ), the monthly charge had increased by {$80.00} to a new payment of {$1200.00}.
When I called Cardinal Financial the week prior to the XXXX/XXXX/XXXX due date to ask about the increase, they indicated that it was probably a charge for private mortgage insurance ( PMI ). I explained that there was no indication on my financial paperwork ( attached ) that there would be a charge for PMI. In fact, it specifically listed PMI as {$0.00}.
I went ahead and made a payment in the amount of {$1200.00} ( the full amount listed on my closing paperwork ) and I notified Cardinal Financial Company LLP in writing ( by e-mail on XXXX/XXXX/XXXX and through certified mail ) that I wanted them to acknowledge the correct amount of my monthly payment of {$1200.00} in writing and correct it going forward on my monthly statements.
I have not heard anything definitive from Cardinal, other than to hear that the matter had been elevated to upper management ( that was last Thursday, XXXX/XXXX/XXXX ).
Since then, I received a letter from Cardinal ( dated XXXX ) that they had received my payment of {$1200.00} but would not apply the payment until they received another {$80.00}. In other words, if I do n't pay this additional amount, they will not credit my account and could report my payment as late.
As I understand it, this is a violation of TRID rules ( RESPA and TILA ) and Cardinal is obligated to accept the payment in full as indicated on my closing documents. They can not charge additional fees simply because they want to.
Since I have a high credit score and did make my payment on time ( on XXXX ), I am concerned that Cardinal Financial Company LLP is trying to extort an additional payment they are not due by threatening not to apply my on-time payment.
Separately, I received notice from XXXX that they have purchased this loan. I imagine they wo n't be too happy to learn Cardinal misled me at closing.
I could use your help in this matter.
Thanks, XXXX XXXX
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| 03/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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In XX/XX/XXXX, I refinanced a home loan held by Cardinal Financial. The loan was supposed to close on XX/XX/XXXX. I assumed that it had closed, however on XX/XX/XXXX I was contacted by my loan officer with some distressing news. He stated that Cardinal Financial had rejected the payoff wire from my title company. The reason Cardinal Financial gave was that they were waiting for a check to be returned from my tax collector. I had paid the property tax on XX/XX/XXXX and Cardinal Financial sent a duplicate check from my escrow account on XX/XX/XXXX. This created a " shortage '' in my escrow account.
Cardinal Financial stated that they attempted to contact me " multiple times '' between XX/XX/XXXX XX/XX/XXXX prior to sending the wire back and rejecting the payoff funds. I have NO RECORD of any voicemail or email message from Cardinal Financial during that period. In their letter ( attached ) dated XX/XX/XXXX, they claim that they don't have a verified email address for me on file. Given the fact that they held a mortgage on my property since XX/XX/XXXX, this is both ludicrous and beyond belief.
Cardinal Financial also claims in their letter that when they received the initial payoff funds, they contacted my title company who requested they " hold the funds until the shortage was received. '' I discussed the matter with XXXX XXXX and they state that no one on their team spoke with any representative from XXXX XXXX between XX/XX/XXXX XXXX date of disbursement ) and XX/XX/XXXX when Cardinal Financial returned the wire to XXXX XXXX. Furthermore, Cardinal Financial doesn't specify in the attached letter who they spoke with at the title company ( there are only 5 people on the team ). XXXX XXXX states that they would not have stated to hold the funds until the shortage was received. And obviously, XXXX would have reached out to me before XX/XX/XXXX if they had been awareof the situation.
This whole situation has been extremely stressful and costly. I ended up paying an additional {$1500.00} in interest due to a situation that I had no knowledge of and that could have been handled without a delay of nearly a month.
I am hoping you can provide a speedy resolution to this appalling situation.
Enclosures : My email sent to Cardinal Financial on XX/XX/XXXX ( scan2 and 3 ) Response from Cardinal Financial dated XX/XX/XXXX ( scan 1 ) Thank you, XXXX XXXX
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| 10/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XXXX2nd issue, same company, different problem. ** I called XXXX yesterday, XX/XX/2022, to extend my forbearance for my loan account and spoke with XXXX @ XXXX at XXXX and was told that as of XX/XX/2022 a processor had removed my loan from forbearance after my approval letter was generated XX/XX/2022 to include XXXX, XXXX, and XXXX payments within the forbearance period. I asked why my loan was taken out of forbearance and XXXX advised this was due to the fact that XXXX payment was made and the processor assumed the forbearance was no longer needed. I told XXXX this was because I continued to receive letters in the mail requesting additional information for the COVID forbearance ( even after a signed hardship letter, bank statements, and a copy of my layoff papers were provided ). I called several times to confirm the forbearance but none of the representatives I spoke with showed this was placed on my account in XXXX. To avoid negative credit reporting, I borrowed funds from family to make my XXXX payment. I then asked why no one made contact with me to let me know they were taking my loan out of forbearance and she said there were notes on the file that indicated an outbound call had been made, however, no message was left. I told XXXX this was more than unacceptable and also questioned why she was the first person to notice and convey this information to me ( even while calling several times in XXXX ). I did not receive anything in the mail to let me know my loan had been taken out of forbearance nor did anyone make contact with me to communicate this. XXXX advised she would go back to the processor who took my loan out of forbearance and tell them to backdate it from XX/XX/2022 through XX/XX/2022 and that she would follow back up with me by the end of the week. However, at this point, I have no faith in anything Im being told, as the story changes with every representative I speak with. I need assistance putting my loan in the proper forbearance, as indicated in the agreement sent and dated XX/XX/2022 and to include an extension to the original agreement. This is beyond maddening and frustrating how a person has to go through so much nonsense for something that should be relatively simple to follow.
( **Ref case # XXXX, for other case information relating to additional complaint against this company for not following federal guidelines. )
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| 06/16/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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Started process to refinance my home due to my husband taking a job at XXXX ( better future & benefits ) less pay. Had Good credit rating ( XXXX ) & good amount of equity in my home having lived there for 10 years. Chose to work with Cardinal Financial on XXXX XXXX, XXXX XXXX Loan Originator had purposed XXXX cash out option and an interest rate of 3.875. That sounded like the best option for me to consolidate some bills & some light home improvements .We proceeded with the process and were on schedule to close in XXXX I had discussions with my current mortgage company that I would not be paying XXXX mortgage payment due to closing the refinance in XXXX. We were on schedule to close XXXX XXXX with a notary scheduled to come to my house to sign all of the paperwork. The documents came to me electronically on XXXX XXXX and they were not accurate. Cardinal had made errors, the cash out option that they purposed was around 6,000-7,000 ( instead of XXXX ) & I had a discount that was supposed to have been applied for XXXX that was not applied. That was around 7,000.00 in errors on their part that needed to be corrected. They did finally get the documents corrected and should have advised that I make XXXX mortgage payment since they are the professional and I did not know. The notary came to my house on XXXX XXXX ( not XXXX XXXX as originally scheduled ) ) & we signed and notarized all of the documents .We Closed the deal ( So I thought ). I got a call from XXXX XXXX Loan Processor on XXXX the XXXX saying due to the XXXX house payment not being made they could not continue the contract. I was devastated all that time and effort down the drain, little did I know this was the beginning of disastrous consequences to my CREDIT. My credit score went from XXXX to XXXX ( checked XXXX ) so I can no longer refinance with any company. I tried to get a home equity line of credit with my mortgage company & my personal bank All rejected due to the refinance attempt that ended badly. This horrible nightmare has caused me thousands of dollars, a large amount of grief and numerous sleepless nights. I gave Cardinal an opportunity to make this right as it was their errors that caused the delay. They declined. I have spoken with professionals in the matter and am taking steps to fix a terrible injustice
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| 02/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my mortgage with Cardinal, during which, I was expecting lower escrow payments due to a lapse in the previous year of my Homestead Exemption. Once I received my new tax bill, the amount was much lower than the property taxes Cardinal were using. I contacted them to request an escrow analysis be done and I was told to send an email to a specific email with my loan number and new tax bill. I sent the requested information and I received an automatic response detailing I would hear from a representative soon. I never heard from one. In fact, after 3 months, 10 phone calls later, I was told my escrow wouldn't change because the differential amount was less then ten-dollars. I explained how could there not be a greater than ten-dollar change when my property taxes were lowered by almost fifty-percent? I was then told they were still using my old tax bill, and I would have to send in a new tax bill to the email I had already done so previously. I once again, obliged and re-submitted the necessary material, and once again nothing was ever done. One month later I get notified that my loan was sold and no longer serviced by Cardinal. Four months with Cardinal and it was an absolute nightmare, and not once did I ever receive correspondence in regards to my issue, nor someone contact me. I am never one to voice my dissatisfaction but I felt I needed to. I contacted Cardinal one last time to speak to a supervisor ( XXXX ) who listened to my lengthy recap, only to be met with a response " I'm sorry but Cardinal no longer services your loan. '' On top of the poor customer care, the company has unethical practices. Normally there would be an automatic survey that prompts at the end of the phone call, and for every time that I called dissatisfied the representative would purposely wait an extended period of time to hang up in hopes that I would disconnect the call first to avoid a bad survey. This happened many times, and even with the supervisor. This tactic was very obvious and I even addressed it with the supervisor after thirty seconds of silence I said " I am going to fill out a survey I hope you know '' she responded right away, " Oh I didn't know ''. As a consumer I had no choice but to voice my concern, it is very scary how a financial company can operate like this.
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| 09/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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The amount Cardinal Financial took from me to pay off my loan with them when I refinanced is more than they should have. I've talked with them several times and each person I've talked to agreed the numbers didn't make sense so they resubmitted it to be officially reprocessed. After 2 months of waiting for this response, it came back and was clear either the person didn't pay attention to the complaint or doesn't understand how the numbers should balance because they confirmed that their numbers are correct even though it doesn't make sense. Details below : XXXX XXXX XXXX sent {$500000.00} to Cardinal Financial to payoff my mortgage ( per attached final escrow statement ).
On XX/XX/2020 Cardinal Financial processed a total of {$500000.00} from me broken down as {$490000.00} as principal, {$1900.00} as interest and {$110.00} from my escrow account. ( per attached screenshot of my Cardinal Financial account, transaction from XX/XX/2020 down towards the bottom ).
Cardinal Financial shows the amount to payoff loan in full was {$500000.00} ( per attached payoff statement from Cardinal Financial ). My first question is why this should be different from the {$500000.00} that the escrow/title company thought was the full payoff amount? I don't understand why those numbers are different but I will assume Cardinal 's number is correct ( but I can't feel confident in any numbers produced by them ).
Cardinal says they did not receive payoff funds until 2 days after what was included in the payoff statement so there was 2 extra days of interest. {$47.00} per day times 2 days equals {$95.00}. They also mention the fact that they received {$19.00} less from the title company than what was needed to payoff the loan. Given they received the funds 2 days late, the new total to payoff the loan should be : {$500000.00} + {$95.00} = {$500000.00}. ( I shouldn't need to add the {$19.00} again because that's included in their payoff amount of XXXX ).
The transaction on XX/XX/2020 shows that I paid a total of {$500000.00} which is {$82.00} more than the {$500000.00} I should have paid.
If their payoff number is correct they should pay me {$82.00}. If the escrow/title company 's payoff number from their final statement is correct they should pay me $ XXXX $ XXXX {$100.00}.
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| 03/07/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied to Sebonic Financial to refinance the house that I live in. They suggest I refinance my investment property as well. They said the reason for this suggestion was because it would allow me to get a cheaper interest rate rather than refinance with a jumbo mortgage. They immediately as me to pay for XXXX appraisals, which totaled approx. {$1300.00}. They asked me to send them a lot of paperwork and I did. Many times when I submitted the paperwork, they would tell me several weeks later that they never got it. Then they told me that too much time had passed and they would not be able to give me the promised lower interest rate. Finally, they told me to show that I had at least {$20000.00} available to me and it would need to show up in my bank statements in order to constitute the proof they needed. I immediately took {$20000.00} out of my home safe and deposited it into my checking account. Later, maybe three weeks later, they told me that the money would need to be seasoned or vested for three to six months. Finally, after 98 days had passed from the day that I started the loan process they told me that they could not make the loan because they could not trace the deposited funds to any acceptable source. I explained over and over again that XXXX of my commercial buildings that I own happens to be legally licensed as a rooming house and it is an all cash business. I fully explained that I chose not to go to the bank on a daily basis. I further explained that this money was accumulated over a long length of time. I made it very clear that all of this money had been clearly stated on my tax returns, of which they had copies. I suggested they do the math as shown on my personal tax return and see that the amount of income that I reported on my personal tax return was the exact amount show on my XXXX XXXX return. They said that was not the problem. They then declined the loan after 98 days had passed. I immediately asked for my appraisal money back, to no avail ... I COULD NOT FIND A COMPANY IN EXISTENCE CALLED SEBONIC FINANCIAL. If they exist, they do not have a license. I think they are owned by Cardinal Financial. They have completely rejected my request for the CEO 's name and or mailing address. One word perfectly describes them, ..ENCOMPETANT.
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| 01/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/XXXX 2017 I inquired to my mortgage company, Cardinal Financial, on what I could do to drop my private mortgage insurance ( PMI ) as we had made several significant home improvements and market values had increased.
Cardinal Financial sent me a letter on my options. Per my contract I needed to wait 2 years after the purchase of my home before requesting the removal of PMI unless significant home improvements were made - the letter clearly stated that if this was the case the 2 years would be waived.
I then paid {$450.00} for a new appraisal. As market prices had increased in my area, and in that I had installed a new kitchen totally over XXXX XXXX, I felt I would easily be able to drop the unnecessary PMI. I owe $ XXXX on a house that is worth $ 420k+, thus making me eligible to drop the PMI ( over 20 % equity ) Cardinal Financial did not allow me to choose an appraiser, but rather chose the appraiser themselves. The chosen appraiser came to the house and appraised the home using comps that were over a year old. Several easily documented comps with closer locations, similar square footage and newer sold timelines were disregarded, and many of the newer higher sold price comps did not have the kitchen upgrades that my home does.
The appraisal came back at $ XXXX, approximately $ 14k below what is needed to drop the PMI.
I called Cardinal Financial in mid-XXXX and explained that their appraisal seemed to be in " cahoots '' with them to maintain business, and low-balled our appraisal. I explained that there were several closer, newer, and better comps in the area to do a true price comparison. They continued to explain that I had n't waited 2 years to try to drop PMI, even though I explained to them the conditions from there PMI packet they sent me.
They had someone named XXXX XXXX call me in mid XXXX. I was unavailable at that time, but I called back and left 3 or 4 messages with XXXX in the meantime. He has not returned my call and no action has been taken.
Cardinal Financial chose the appraiser ( even though I paid for it ), and the appraiser wanting to continue the business relationship with Cardinal Financial, low-balled the appraisal so that I could not drop the PMI, which is also a business partner of Cardinal Financial.
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| 06/17/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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I had sent Cardinal Financial my XX/XX/XXXX monthly mortgage payment ( due on XXXX XXXX ) on XXXX XXXX in the form of XXXX different money orders of {$990.00} each, for a grand total of {$2900.00}, in a single envelope. But the bank only cashed XXXX of them for {$1900.00} on XXXX XXXX and applied that amount towards principle, as my total monthly due amount is {$2700.00}. In essence they lost the third money order. Upon inquiring they requested me to send them copies of the money order receipts, which I scanned and sent them promptly on XX/XX/XXXX. The receipt images I sent were of very high resolution, they clearly show each and every detail, including date, money order number etc. They replied saying they would investigate and get back to me by " the time permissible by law ''. I never heard from them after that. I proactively called the money order issuer, in this case XXXX XXXX, and verified that the money order in question has not been en cashed so far, even until today.
I had been constantly calling Cardinal Financial inquiring about this issue, they kept saying they need additional time to investigate. When I called them today they said they need additional information to investigate, without clearly telling me what. After spending 1/2 hour on the phone with one of their supervisors she said they need photo copies of the original money order. If I had the original money order with me to take a photo copy and send them, we would n't be in this situation. We are here because they misplaced my money order.
Since they are not being very helpful I called XXXX to see if they can cancel the money order and refund me the money, they said I need to submit a written request with all the proof. But, they would charge me {$18.00} as processing fee. I decided to take this route as Cardinal Financial was n't providing any solution even after a month has passed, making me nervous about my {$1000.00}.
I called back Cardinal Financial requesting to reimburse my expenses but they denied, though they are clearly at fault. Their customer service department has been making run pillar to post blaming their internal resolution department but each time they refused to let me talk to any one in this department. Its been a nightmare dealing with them.
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| 03/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My first loan that was serviced through Cardinal was loan number XXXX XXXX XXXX XXXX XXXX XXXX XXXX. We refinanced some time around XX/XX/XXXX to our current loan numbered XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Both my first and second loans were accompanied by an escrow account to take care of taxes and insurance. I received a letter from my county tax office that my taxes had not been paid towards the end of XX/XX/XXXX and immediately contacted Cardinal. I talked with several people in Cardinals escrow department and they all gave me different answers on how to handle this situation. Answers varied from that I needed to pay them myself and I would be refunded the late fees that were charged, to Cardinal will take care of it but my monthly payment will go up because of this. I waited for several weeks to receive contact from Cardinal on how this issue would be resolved and did not hear anything. I again made calls to talk with representatives and was told to go ahead and pay the taxes on my own. On XX/XX/XXXX I paid off the taxes and the late fees before any additional fees would be added. To pay the taxes and late fees I used money that sits in an interest accruing account that is designated as my family 's emergency fund. On XX/XX/XXXX around XXXX I called Cardinal and this time asked to speak to a manager. She explained to me that the taxes and late fees would have been taken care of if I hadn't asked for my escrow account to be closed. She did slip up and say that the order had been placed and was pending to have the taxes/late fees paid ( which was never made clear to me ) but since the escrow account was requested to be closed they are no longer liable to pay the fees. If the order was in for this to be taken care of and the fees covered why can I not be reimbursed for the late fees that I paid? From the beginning I was given different answers on how to resolve this issue. Having unpaid taxes was not only embarrassing but a nuisance for my family and I. I have seen numerous complaints on the XXXX XXXX XXXX website that this has become a common occurrence. I would like to be reimbursed for the fees that were added to my property taxes. The amount due in XXXX was {$4400.00} and the amount I had to pay was {$4900.00}.
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| 04/24/2019 |
No |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I own two homes that are financed through a VA loan. The first home located in XXXX, XXXX is financed using a VA loan with XXXX XXXX XXXX XXXX ( XXXX ). The second home located in XXXX, XXXX is financed using a VA loan with Cardinal Financial.
I recently refinanced my second home loan with Cardinal Financial. I believe the actual closing date was Friday, XX/XX/XXXX. I received the cash out funds through a wire transfer to my bank account on Monday, XX/XX/XXXX.
On XX/XX/XXXX, a representative from Cardinal Financial sent me an email stating the following : " As we discussed on the phone, the VA is stating you do not have enough eligibility to qualify for the new house plus keep the XXXX XXXX property on the VA loan. Please let me know once you have spoken to the realtor regarding selling the property. The other option is to refinance XXXX loan to a conventional loan. '' This information was never provided to me prior to refinancing my home in XXXX. It was only provided after closing. The representative also suggested that when I refinanced my home in XXXX, that the new interest rate on the conventional loan would be 1 % higher than my current rate using the VA loan provided by XXXX.
After doing some research, I found that not only did Cardinal Financial charge me a higher interest rate than other banks to refinance, but one of their representatives was also trying to cover up a mistake the bank made by convincing me to refinance my first home loan to resolve the issue. I also found out that due to the error that Cardinal Financial made my XXXX home would no longer be eligible for an interest rate reduction loan that is normally provided by the VA 210 days after I make my first mortgage payment.
I requested that the Cardinal Financial representative fix this issue by providing a conventional loan at 3.25 % at XXXX cost to me since the error was on their part. But I have not heard back from any Cardinal Financial representative regarding my recommendation on how to fix this issue.
I would appreciate it if the Consumer Financial Protection Bureau could assist me with resolving this issue so that I can be eligible for the VA interest rate reduction loan in the future for my home in XXXX.
Thank you.
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| 01/07/2022 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Older American, Servicemember |
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Starting on XX/XX/XXXX I contacted XXXX XXXX with Cardinal Mortgage about refinacing. I gave him the go ahead on the process and sent in multiple documents as asked for. By the XXXX of XXXX. I had sent in multiple documents I was becoming frustrated. In talking to XXXX he said more than once that the customer assistance people just send out requests on a routine basis not necessarily aware of what has already been received. On XXXX XXXX I paid $ XXXXfor the appraisal.
The appraisal was done XX/XX/XXXX and according to conversations with XXXX I had submitted enough documentation even though I kept getting requests from their assistance people.
The closing date was supposed to be the first week of XXXX and now the rate lock has expired. I have tried to contact XXXX all this week with no response and called the corporate headquarters in North Carolina with no response.
I believe they are dragging their feet since the rates are going up because of the govt stopping the influx of money into the system, inflation and whatever and not wanting to follow thru with my XXXX rate.
I became so frustrated during the process that I threatened to pull out of the deal myself more than once but never did and if they had taken that seriously they wouldn't keep sending me emails requesting more documentation. No doubt my complaint will be refuted by them citing all the requests for additional docs but again, when I talked to the loan officer XXXX XXXX XXXX XXXX XXXX in Az. he assured me that " we were fine ''.
If they had heeded my threat to pull out of the deal I wouldn't have received an additional request as recent as this XX/XX/XXXX.
The only files I can attach are all the financials they requested which I don't necessarily want to send. Here is the latest email requesting more docs.
Hi XXXX and XXXX, You have new to-dos for your home loan. Please sign into Octane and complete them as soon as possible to keep your loan on track.
To access your loan in Octane, click here.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Cardinal Financial Company | XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NC XXXX If I'm unavailable, please contact XXXX XXXX at XXXX between XXXX XXXX XXXX XXXX XXXX XXXX or email XXXX.
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| 12/12/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I overnighted my flood insurance check to XXXX XXXX " XXXX '' along with a binder of receipts from contractors for labor and materials from hardware stores. Two weeks later, I called the XXXX XXXX to be told by the person assigned to my account, XXXX, that I needed canceled check proof of payment to the contractors in addition to their signed " paid '' invoices. Had I not called, when were they going to tell me this?
I asked about the cash payments we had made to which she replied that the signed invoices had to say " Paid by cash '' and dated. Notwithstanding the failed logic of why a signed invoice is acceptable in one circumstance but not another, I emailed them the cancel check images to " XXXX '' on XXXX XXXX. Today, XXXX, I got an email telling me that they were sending out a check for {$19000.00} ( only for the materials ) out of over {$100000.00} of receipts and that my return XXXX label was unusable. I had spoken to XXXX ' XXXX XXXX last week about the XXXX label which she claims was not usable because it had Cardinal on the 'From ' address. I generated the label from my corporate account and XXXX confirmed that I had generated it correctly yet XXXX told XXXX this morning not to use it in spite of my proof to the contrary ( sent web captures by email ). I mention this incident as an example of their capricious manner of their handling my reimbursement. The cancelled check proof I sent last week? XXXX just uploaded it to my account this morning and told me that it will take 72 " hours '' to have it reviewed. Their language is measured as if they say " hours '' it will seem less than the 9 DAYS she said it will take. Why will it take 9 days to match a paid invoice with a cancelled check?
I have maxed out my credit cards and available cash to clean out my house, dry it out and start rebuilding. I need to be reimbursed what I have spent so I can continue with the rebuilding but Cardinal refuses to disburse the funds, even the 1/3rd that they initially told me was customary is not going to be disbursed. I need help to have them be more responsive. Having a natural disaster is one thing but being prevented from rebuilding because of a mortgage company lack of service is shameful.
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| 03/04/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Cardinal Financial failed to pay our property taxes out of our escrow account for all of XXXX. Now the county is planning to auction our house in a tax sale if the taxes plus penalties are not paid. We have never been late with a payment and there is money in our account to cover the payment yet theyve taken no action. We learned of this situation when we received a letter from our county treasurer on XX/XX/XXXX alerting us to the issue and threatening the auction of our home in a tax sale. I contacted Cardinal Financial and our county treasurer on the day the letter was received. The treasurer was able to clarify the issue. We own 2 parcels. One parcel with our house and the adjacent parcel with no structures. Cardinal paid the taxes on adjacent parcel but not on the parcel with our house. When the treasurer clarified the issue, I called Cardinal Financial immediately to alert them. I did exactly as they asked sending another email with the letter from the county along with our loan number. At this point, Ive sent 4 emails notifying them of their error, creating a paper trail by the direction of their representatives to no avail. By federal law and their own disclosures they should have responded in writing within 5 business days but we heard nothing. Its now been more than a month. We call them every day and start from scratch rehashing the situation but no one with any knowledge or authority seems to know how to facilitate a resolution. Lots of empty promises. All talk and no action. We have been told by Cardinal Financial representatives that we should have received 2 separate checks for {$1000.00} due to the overage in our escrow account resulting from their error. But we havent received these checks. Our May statement shows a disbursement for that amount that left our escrow account but it never came to us as a payment. No similar disbursement came out in XXXX when those taxes were not paid. The amount owed including penalties is now {$2700.00} for XXXX. I am fearful because the next payment is due XX/XX/XXXX. I do not think we should be held responsible for the penalties or suffer an increase in payments to cover the escrow as a result of their negligence.
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| 09/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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1. Lender : Cardinal Financial Mortgage balance from refi XX/XX/2022 XXXX. XXXX Payment made to XXXX as XXXX. 3. Cardinal Financial Changed Servicers to XXXX, debtors NOT notified, so continued in XXXX, XXXX and XX/XX/2022 to pay Shellpoint. XXXX. XXXX wired funds to Cardinal ( new servicer XXXX ) for XXXX, XXXX and XXXX payments. 5. Cardinal has been informed multiple times by phone and email of the above. 6. Cardinal has failed to apply debtors payments to it's account. 7. All Payments have been made on time by debtors by electronic bank transfer. 8. Cardinal has reported debtors to credit agencies with late payments, but no payments were made late by debtors. 9. Cardinal has received proof of payment by bank debit screen shots, wire numbers, proof of payment documents from XXXX XXXX XXXX, and most recently by XXXX account statements. 10. Cardinal has spent more than two months " researching '' this issue, but as late as last week, continues to insist it does not have our payments applied to our loan account. 11. Debtor has spent multiple hours on the phone and online with Cardinal attempting to verify the payments were made. Last week, debtor 's bank, XXXX XXXX, attempted a call to Cardinal but Cardinal would not agree to XXXX XXXX recording the call, so I was unable to have my bank speak with the mortgage company with me on the phone. 12. Cardinal 's research department continues to send me emails which ignore the fact they received three federal wires from their own previous servicer, XXXX, on this account. 13. On XX/XX/XXXX, I sent them an account statement from XXXX showing these wires with tracer numbers. Customer service agents for Cardinal told me repeatedly that Cardinal ( Dovenmuehle ) needed time to research and then reconcile the payments from XXXX, but the " Research Department '' has not been able to find the payments from their own previous servicer for more than two months. 14. Debtors ' online payment history with Cardinal does not reflect payments made by debtors and received by XXXX ( servicer ) for Cardinal ( lender ). 14. Both debtors want their credit reports immediately corrected by removal of the false statements about late payments.
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| 07/13/2020 |
Yes |
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- Trouble during payment process
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Web |
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Around XX/XX/2020 I needed to get my mortgage payment ( with Cardinal Financial ) in asap I had money orders that I originally got and was going to mail out, however I noticed that the if I mailed out my money order it would not get there on time. So I called the 877 number that was provided and was told by the rep I can do a XXXX XXXX payment she provided the code to send it and that I would be okay and on time for my payment in XX/XX/2020. Then a month or two passed and I received a late payment notice from Cardinal stating I never paid for XX/XX/2020. I called and told the rep that I have proof of all my documents showing that I paid my bill on time, I faxed in all the info, then went to the money order place the is located in a store that they sent the money order to the company but had placed it for a person to pick it up, the store manager wrote on the receipt that this was the stores fault and that I paid on time, I provided this document to Cardinal and then found out it hit my 3 credit bureaus and my parents credit and dropped when I was on time for my payment. I had spoken to a lawyer with XXXX XXXX and my lawyer sent them documents but still nothing has been done. Now each month I make my payment every other week when I get my payroll check so that I am ahead each month now they are sending me bills stating I am late or they have not received payment for so and so month. Then I call the 877 number and the rep explains, I see you made 2/3 separate payments and the dept who handles this noted that the payments were pending and not applied as not a full payment received of {$1100.00}. I told the rep can I speak to manager or supervisor and they stated none is available, so I explained no matter the times, date or if it is a partial payment I am paying through my online banking way ahead before the XXXX of each month through my XXXX XXXX online Cardinal Financial should be applying the payment to my account no matter what not placing it as pending or hold cause it is not in full. So now I have been getting charged late fees, my credit and my parents credit has dropped when all of this is none of our faults. I have proof for all the payments made.
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| 11/05/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Beginning in XXXX of 2019 we began working with Cardinal FInancial Company in XXXX NY in an attempt to secure an FHA mortgage. XXXX XXXX Loan Originator | NMLS XXXX, assigned his newly hired cousin, XXXX XXXX, who does not show as an agent on their site.
This dragged on for 8 months as they constantly lost paperwork which I would resend from the original email to prove I was complying with their requests.
We were given several tentative closing dates beginning in XXXX, XXXX and XXXX.
With Covid luming we were panicking about furloughs. They told us not to worry there was a 6 week grace period. My daughter 's company furloughed her last as they knew our situation. Well, our lawyer and XXXX were waiting for the place and time and the night before closing they told us the rules had changed and deal was dead.
Prior to that, three weeks before this XXXX date we received a call at XXXX from Mr XXXX XXXX us we needed an additional {$10000.00} to show in our bank account, of course I panicked. I was then shouted at by Mr. XXXX, money or deal is dead! I managed to pull it off.
They also had us pay off numerous accounts and wanted us to pay off my car loan at the table. They made numerous promises to my car loan company which obviously all fell through.
There was a conversation between my daughter and Mr XXXX, because he had me so upset, in which he proceeded to scream and curse and her telling her it was a tough deal and it was our fault, to get an apartment. This conversation was about a month before it fell through.
I spoke with their advocacy department who referred us to the manager, which was Mr. XXXX.! from there it went to the east coast manager whose lack of professionalism explained why the local office operated the way it does.
We were promised the inspection money returned to us, which of course did not happen and is the least of our worries.
In spite of Covid we are back on track and have attempted to secure a loan with two other lenders. Apparently Cardinal did some irreversible damage to us.
The home we have been renting for 10 year will be going to auction and we will be homeless as of XXXX during a pandemic and with an XXXX XXXX,
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| 05/01/2020 |
Yes |
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Web |
Older American |
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On XXXX I started working with XXXX XXXX for a loan on XXXX XXXX XXXX XXXX, VA. XXXX told me I would need to pay {$620.00} for an appraisal and I did.
Since then my real estate agent and I have been asking what is holding up the loan for almost a month and XXXX keep stating she is waiting on the appraisal. Every time we called since XXXX we have been asking how is the appraisal going? Her reply was the same, I am waiting on the appraisal.
On Thursday XXXX, the Vice President of the XXXX XXXX Office or Cardinal Financial and XXXX XXXX XXXX XXXX XXXX XXXX called me. I requested that my real estate agent, XXXX XXXX be on the phone with us so he did a three way call. He said to XXXX and I that even though the loan was approved the real reason it is not ready to close is because and I quote : I can not find a buyer for you loan after we close it I explained that was not my fault and the very next day Friday XXXX XXXX sent me an E-mail stating : We are still waiting on appraiser to complete his report. I sent her an E-mail at XXXX on XXXX stating I dont need her appraisal. Then on XXXX at XXXX or XXXX XXXX, she sends me the appraisal and I told her XXXX XXXX has to do their own appraisal and I cant use this.
On XXXX I sought a Mortgage with XXXX XXXX in XXXX, Virginia. The loan office XXXX XXXX asked why is it taking so long with Cardinal Financial to close a loan. I told him that XXXX husband and Vice President of Cardinal Financial XXXX XXXX office told me he could not find a buyer for my loan. Mr. XXXX said he will only take around three weeks to close my loan with XXXX XXXX and that XXXX XXXX XXXX will keep the loan.
Since the Vice President of Cardinal Financial, XXXX XXXX said he could not close the loan because he could not find another Financial Institute that would buy my mortgage that I am should not be held responsible to pay for an appraisal that I nor XXXX XXXX can use because XXXX XXXX said they have to do their own appraisal. I should not have to pay for a service that I am not getting due to the inability of Cardinal Financials issue of finding a buyer for my approved loan.
Sincerely, XXXX XXXX
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| 07/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Upon receiving my escrow shortage notice in the mail on XX/XX/22 ( over 2 weeks after they mailed it on XX/XX/22 ) it gave me very little time to react to the shortage amount. Plus upon discovering they also did not fully calculate the upcoming shortage only the previous year shortage. This still raised my mortgage payment nearly $ XXXX. I expected a slight increase if I paid the shortage based on the escrow recalculation, but I didn't expect it to be that much. I started to calculate it myself and discovered they didn't account for the future shortage they knew was going to occur. This bothered me. I'd rather pay for that upfront than over time. My previous mortgage company gave me two options with the escrow shortage. To either pay what was short and accept the new much higher payment or to pay the full shortage and accept the slightly higher monthly payment. To not be given this option is extremely offensive. It makes me feel like they're attempting to take advantage of consumer 's ability to make decisions for themselves. It's our financial responsibilities, not necessarily theirs and it feels like they want people to default on their mortgages so they can force foreclosures. It's a nasty, slimy tactic.
Also, I paid more than the calculated shortage, but not quite the full amount of the total shortage because it was in between pay periods for me... I was expecting when they recalculated the monthly payment for my payment to drop below just the " calculated shortage amount '' but instead even though I paid more, it only dropped to the amount they had calculated previously regardless of the additional funds sitting in my escrow account. This was the insane part. I scrapped together the additional amount which was a little over {$300.00} to finish out the full future shortage and was told my payment would be recalculated automatically in XXXX hours ... of course it hasn't been done yet after XXXX hours. So I was fed a bunch of lies because their refund process was much more tasking than just paying the additional funds. It felt kind of like blackmail and I got nothing out of it.
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| 09/04/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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We selected Sebonic Financial for our mortgage refinance. I believe they also go by the name of XXXX Financial. The reason we selected them was the low mortgage rate and costs to refinance. We have provided all the documents and responded on a timely basis. Each person I have dealt in their organization appears to be dragging their feet with the processes. They do n't return phone calls, information is lost, they tell me that they have all the documents and then they request more ....
We are coming up to the end of our rate lock period. Now they are trying to extract additional payment from us for a rate lock extension. We have done everything to be timely in getting the appropriate paperwork to them, made arrangements to get the appraisal done, responded quickly to their requests, but over and over again, they drag their feet. It is as it the process is designed to get you to commit and then up sell you with rate lock extensions. I am starting to believe that they never expected to fund the mortgage at the rate they committed to. The whole process is designed that you ca n't get the process done in the rate lock period.
Here are some of the tactics I have seen. Not just one, but a number of their people never return calls. They lose documents. They arrange for the appraisal, but the appraisers refused to accommodate any time ( weekends, evenings ) other than XXXX to XXXX. The person handling our loan told us that via email that they had received the appraiser the day after the appraisal. Then, yesterday they told us that it was n't received for 6 days. This was also in email. The person handling our loan gave us the wrong underwriter. The underwriter could not find our loan. Then, the same person handling the loan told me that the underwriter was the sales person which I knew was incorrect.
In closing, their whole process seems to be a bait and switch. They sell the low rate and costs. Then, they drag their feet to close the mortgage refinance. Finally, they push for rate extension payment. My belief is they never intended to provide the rate that was locked in up front.
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| 07/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I have been getting the run around with Cardinal Financial company and the title company that they use XXXX settlement services. one of the issues regarding closing on my refinance was, I was approved to close but no one would schedule the closing. I had to call numerous times to get an answer as to why it was not scheduled. everyone that reviewed my file could not understand why a date had not been set after 2 weeks of being approved. I was finally given a date to close on XX/XX/XXXX. I live in Texas and had to travel to another state to take care of my mother who is critically ill and was told I could close there only to find out I couldn't due to the laws of Texas so I was told. I had to make arrangements for my mother and purchase a airline ticket to close on XXXX XXXX. I was assured everything was finally in order and the close would definitely happen on the XXXX. I CALLED AGAIN RIGHT BEFORE HEADING TO AIRPORT TO MAKE SURE IT WAS STILL SET FOR THE XXXX. My XXXX was admitted to hospital and I had to catch my flight to make the closing. After I arrived in Texas I called to get the address of the title company because my closing was scheduled for XXXX XXXX XXXX it was XXXX XXXX at this time. I received a call back from XXXX XXXX at Cardinal Financial that the title company did not have me on the schedule. It is XX/XX/XXXX and no one will speak with me. I was told that we could close on the Friday XX/XX/XXXX, however no one will speak with me and I am still not scheduled. There have been numerous problems with Cardinal Financial dropping the ball on my account and me having to constantly call to get answers. I still need to fly back to be with and care for my XXXX mother and have no answers. the title company claims they know nothing about it .Cardinal financial blames the title co for dropping the ball. I am thrown in the middle at their mercy and cant make arrangements to fly back as my mothers caregiver. I have not been treated fairly during this process and believe I am being discriminated against and given the run around.
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| 03/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2022, my house was completely destroyed by fire. My insurance company sent me XXXX checks totally {$350000.00} to cover the loss. However, as is common practice, both my name and the name of the mortgage company, " Cardinal Financial '' were listed on the checks. Per their instructions which appear on their website, I endorsed both checks and overnighted same to them with a letter requesting that they endorse the checks and use some of the funds ( roughly {$140000.00} ) to pay-off the mortgage. Per their documentation from their website, I included a voided check for them to return the balance of my insurance monies ( about {$240000.00} ) by ACH to my checking out. After not receiving any funds from them after the mortgage had been paid off for a week I contacted them and was told that my money was placed in a now defunct escrow account, and per their policy, they would hold the funds there for 15 days before " mailing '' them by regular mail to me. I told them that checks are often stolen from mailboxes in my neighborhood so that was not the best option. When asked why they would continue to hold my money for 15 days AFTER the mortgage has been paid off ( which is a total of 24 days ), the only answer I was given is that " it is their policy ''. This has got to be against the law. What right do they have to keep my money from me for any length of time that they choose? I believe they are holding my money for the purpose of collecting interest on it, as I can not see any other reason for them to hold my money from me. Then, in contradiction to their own documentation, they are telling me that they MUST return the funds to me via regular mail. Which of course, will take an addition 7 days for me to receive, that is, if no one steals it out of the mailbox. These big companies should not be allowed to XXXX XXXX with other people 's money. I have included their documentation explaining their Loss Draft Process which says NOTHING about them holding my money for 15 days, and that my funds can be returned via ACH.
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| 07/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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This complaint is being filed against Cardinal Financial due to a dispute over {$4800.00} that is incorrectly included in the loan amount : 2020 property taxes were fully paid to XXXX prior to closing new mortgage. The check from previous lender was dated XX/XX/2020 and the city of XXXX recorded the taxes paid in full on XX/XX/2020.
Cardinal Financial errantly included final tax payment as part of loan when it was already paid in full. This was in the amount of {$2800.00}. Date of closing was XX/XX/2020, 6 days after taxes were recorded as being paid in full. When Cardinal Financial was questioned about this discrepancy, they stated a check was sent to the city of XXXX for the final tax payment but the city of XXXX has no record of receiving that check as of XX/XX/2020. As of XX/XX/2020, we have not received reimbursement of these additional funds. Check number and tracking info has been requested numerous times and Cardinal refused to provide.
Cardinal Financial requested the payoff statement from previous lender on XX/XX/2020, which expired on XX/XX/2020. A new payoff statement was not requested prior to closing on XX/XX/2020. This resulted in the payoff amount being greater than the actual amount owed resulting in the new mortgage being incorrectly inflated. The difference between what was owed to the previous lender due to the lack of requesting a new payoff statement is {$1500.00}.
Per the records on Cardinal Financials secure website, on XX/XX/2020 the loan principal balance was stated as {$140000.00}, a principal curtailment was posted on XXXX XXXX in the amount of {$1600.00} resulting in a principal balance of {$140000.00}. However, the loan was sold to XXXX XXXX on XX/XX/2020 in the amount of {$140000.00}. Cardinal was alerted to the difference in payoff amount and tax payments, Cardinal assured us that this would be corrected at closing. Accurate closing loan amounts were requested, however, never received. After the loan closed, Cardinal has been unresponsive to our concerns.
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| 01/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
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Web |
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I called in to ask about the Forbearance process back in XX/XX/XXXX due to the hurricane that just hit and caused me to lose my job. I was told that the Forbearance had to be granted due to the circumstances and that I would get a 3 month break from my mortgage payment with no affect on my credit or payment history. I was also advised that the loan itself would not need to be changed and that the 3 payments would just be added to the end of the loan. All I needed to do was start to make my payments again after the 3 months. It turns out that was not accurate. A few months after I started making on-time payments as I was scheduled, I started to receive phone calls and letters asking me to either pay the full amount of the 3 months that were missed or I had to refinance my entire loan. After several months of back and forth and them continuously giving me bad advise and information about how things worked I just tried to take my loan elsewhere. However, since they stopped reporting to credit due to the situation, nobody would allow me to get a new loan on the home. So I was stuck with Cardinal Financial and had to jump through a thousand hoops to get the refinance done that never should have been needed in the first place according to the call I had originally made about the forbearance. Now that the refi has been completed, they are reporting to credit that I was more than 90 past due on a few payments and it is having a drastic affect on my credit score. I was told numerous times that once the refi had been completed the credit would reflect no past due payments and it would look as if none of it ever happened. I have been trying to get this issue resolved with my credit since XX/XX/XXXX and I can't seem to get anybody to respond to my emails. When I call, I'm told I can't speak directly to that department and I just have to wait for them. I'm tired of waiting for them. Its been over 2 years I've been dealing with this all because I was misinformed from the beginning.
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| 04/30/2019 |
Yes |
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I realized that my renewable insurance premium was not paid by the Cardinal Financial although I had enough money in escrow. I send an email to cardinal to inquire about the issue.
On XX/XX/XXXX, I was told by the cardinal phone agent that they have already purchased a forced placed policy on my property and paid the premium of {$2200.00}. Their records shows that there is no insurance on the property.
On the same date XX/XX/XXXX, I found out that the my insurance agent mistakenly had my uncle as primary insured ( previous owner of the house ) instead of me since the date the home was purchased.
On XX/XX/XXXX, canceled the other policy and asked the agent to issue a new policy under my own name and faxed a declaration copy to cardinal.
on XX/XX/XXXX : Cardinal sold the loan or transferred it to XXXX. When I called cardinal, I was told the loan was already sold and XXXX is supposed to service the loan.
Various date : From XX/XX/XXXX onward, I tried to cancel the forced placed policy because I already have the insurance and get the amount paid back to my escrow account. I get many different answer from cardinal. The answers were : A. Please wait for the refund check to arrive on the mail.
B. We have requested the policy to be cancelled, the refund will be refunded back to XXXX escrow.
C. You need to contact XXXX instead.
D. You need to contact XXXX XXXX XXXX Instead.
E. Please fax us the copy of your current insurance and we will refund you.
F. Please fax us the proof that you never had any lapse in coverage and then we will refund you.
I got # F answer today ( XX/XX/XXXX ), and its the second time I got this answer. I had faxed proof of insurance and continuous coverage in the past on XX/XX/XXXX as well.
When I contact XXXX, I am told that they do not have any evidence or record of forced placed policy being in my account.
When I contact XXXX XXXX as them to cancel, they do not recognize the policy number provided to me which is XXXX
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| 08/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Cardinal Financial Company ( Limited Partnership ) offers a bi monthly ( every two weeks ) payment option that requires the mortgagor to allow electronic fund transfers/debits from their banking or brokerage accounts.
I do not allow any financial entity to access my brokerage account and I pay almost every bill or invoice through XXXX 's Bill Pay system.
After setting up a bi monthly payment process for my mortgage payment I was informed by Cardinal that they would not post any " partial payments '' and they would only post my payment to the mortgage account only after my payments had accrued to a full payment thereby defeating the purpose of executing a bi monthly payment system from XXXX 's Bill Pay system.
When I spoke to a manager about this process she asserted that the only way I would be able to achieve a bi monthly payment process was to allow Cardinal to debit my brokerage account for payments every two weeks.
I asserted that I did not think that they could legally postpone my bi monthly payments if I was paying them every two weeks from XXXX 's Bill Pay system as internally they offered the same option but require direct access for debit disbursements from my brokerage.
With the plethora of cybersecurity breaches that occur almost weekly now - I, as a concerned and knowledge cybersecurity professional DO NOT want to provide access to my brokerage accounts to any business entity for any reason.
XXXX XXXX firms provide a Bill Pay service that electronically transfers my payment to Cardinal 's Mortgage processing system/business entity.
Therefore I am questioning the legality of Cardinal 's bi monthly payment process and would like to see if a determination can be made if they have a legal foundation for their current policy of only allowing bi-monthly payments to be executed only if the customer allows access to their banking or brokerage account for those payments.
Cardinal Payment Processing Entity ( XXXX XXXX XXXX XXXX ) Thank you
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| 07/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a home refinance loan on XXXX and have been given a new closing date every week since XX/XX/XXXX. I have been experiencing the following issues with closing this refinance : - lack of communication and responsiveness to escalate my concerns and finalize closing contingencies -duplicate documentation requests - closing date extension with no reason or warning - untimely request for title and appraisal (? reason for closing date extension ) -inconsistent requests from XXXX XXXX XXXX XXXX XXXX and XXXX for company that was shown on XXXX and not needed or significant for loan repayment, last minute transcript requests ) - last minute notification and change in closing date caused late mortgage payment for the month of XXXX ( I asked several times about XXXX payment and response was not given until the closing date was changed to XXXX ) - significant rate increase after lock My request to speak to a manager about the continued extension of the closing date has been ignored. I have asked several times of the loan was pre-approved and what contingencies were left and then given a new disclosure to e-sign with a closing date that would eventually get changed.
This morning I discovered the closing date was changed AGIAIN to XX/XX/16 ( from XXXX ), similarly I have experienced the same last minute change XXXX times ( with NO communication ) by logging on to the online portal. This last change included an interest rate change from 3.6 % to 4.8 %.
This is a very deceptive business practice as I have had several financial consequences as a result : - late fee from my mortgage company - missed payoff dates for loans - Higher cc balance that will reflect on my credit report - increased rate after lock and loan commitment closing date of XXXX I have provided all information to satisfaction and the XXXX continues to make NEW requests that delay the closing. If there is an issue I should have been notified so I dont make commitments to close a loan.
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| 05/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We applied for a home refinance on XX/XX/2020 with Cardinal Financial. We submitted all paperwork and additional requests for information in a timely manner. We locked in a good rate and were expecting to complete the process and close the loan in XXXX. This should have been a straightforward refinance as we have high credit scores, good loan to value, and secure jobs/income/ratios. However, Cardinal delayed in starting the appraisal and did not follow up to ensure appraisal was scheduled/completed in a timely manner. Then, the Coronavirus scenario started. Even so, appraisers were still working but Cardinal did not pursue getting our appraisal completed. Finally, we identified that there were appraisers working and asked Cardinal to find another company. Eventually, the appraisal was scheduled and completed. At the same time, Cardinal stated they were completing all other items such as title so that we could still close on time. This was not true because after the appraisal was completed, they told us about a title lien item that they had know about for a while. Once we were alerted on the details of the item, we were able to address and clear immediately. Throughout the entire time, Cardinal continued to extend our application and rate lock at no cost to us because none of this was our fault. Finally, on XX/XX/XXXX, all conditions were complete and ready for final underwriting. On XX/XX/XXXX, Cardinal declined to continue the loan process due to a policy change. After months of them dragging this out, we are now being told they will not complete the loan. We have wasted a lot of time and this is costing us thousands of dollars. We are now put in the posistion to start all over again with another lender. We are extremely dissatisfied with their lack of service to process this loan in a timely manner. If they had, we would not be in this position. We want them to honor their loan offer and rate since all of the delays are due to their company.
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| 11/29/2017 |
Yes |
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Web |
Older American, Servicemember |
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In mid XXXX XXXX, I initiated a re-finance of my home mortgage through my then current mortgage company, Cardinal Financial. On XXXX/XXXX/XXXX, I paid {$600.00} to Cardinal ( over the phone ) using my XXXX XXXX XXXX card for an appraisal.
On XXXX/XXXX/XXXX I emailed the contact at Cardinal Financial ( XXXX XXXX ) and informed him I was canceling the process and requested a refund of my {$600.00} appraisal fee. He responded to the email acknowledging receipt.
Also on XXXX/XXXX/XXXX I began the re-finance process with XXXX XXXX XXXX. I paid them an additional {$600.00} appraisal fee.
On XXXX, I received a call from an appraiser ( XXXX XXXX ) to schedule an appointment for the appraisal. He came on the morning of! XXXX/XXXX/XXXX. I contacted him at the curb on arrival and it occurred to me to ask him to confirm that he was there for XXXX XXXX XXXX. He said he was there for Cardinal Financial. I explained I had decided to switch mortgage companies and canceled Cardinal three days earlier. I asked if the appraisal could be used by the new mortgage company as both re-finance applications were VA. He said no, so I canceled. The same appraiser called me two days later and re-scheduled the appraisal on behalf of XXXX XXXX XXXX and subsequently completed the appraisal.
After several email and phone conversations with XXXX XXXX of Cardinal Financial inquiring about my refund I was referred to the VA. I spoke twice with XXXX XXXX at the VA. He said I had paid the fee to Cardinal Financial, not the VA. The VA does n't receive or handle the appraisal fee and Cardinal Financial was responsible for the refund.
On XXXX/XXXX/XXXX I again spoke with XXXX XXXX and demanded my refund. He said he would refer my request to the proper person at Cardinal. I followed up with an email synopsis to XXXX XXXX.
As of XXXX/XXXX/XXXX subsequent phone calls have not been returned and there has been no response to my email. I have not received the {$600.00} refund.
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| 03/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I refinanced my mortgage in XX/XX/XXXX to Cardinal Financial Services. This was a huge mistake, because I've never had so many issues with a mortgage company before. This year in XX/XX/XXXX, I deposited {$4000.00} into my escrow account for my insurance and tax payments. On XX/XX/XXXX I asked for an escrow analysis and rebalance to be preformed on my account since I am continuing to pay {$420.00} a month to escrow even though the funds are already in the account.
In XX/XX/XXXX, I contacted Cardinal Financial and asked to run an escrow analysis. The company refused to run this analysis for reasons I do not know. Which was disheartening to hear, as I had no other options. I waited a few weeks and contacted Cardinal Financial again in XX/XX/XXXX. At this point my escrow account balance was over {$7400.00}. They refused the analysis again, however this time I asked for a Supervisor. The Supervisor processed my request and the analysis was completed. However, nothing changed on my account. They calculated my insurance and taxes would cost {$5000.00} for the year, but did not rebalance the funds in escrow.
Instead, Cardinal Financial decided to send me a check for {$4400.00} and continue to charge me {$420.00} a month into escrow, even though the full amount for both payments were available in escrow. This is the first time I've ever had a mortgage company not apply my escrow balance to future insurance and tax payments for that year. I own multiple properties and have dealt with several different mortgage companies.
I do not know who can help me with this issue or what attorney to hire. From my calculations, I should have received a {$2200.00} refund, with a monthly payment of {$5.00} into the escrow account after the analysis and rebalance calculations. With previous mortgage company 's I've used, they would apply the escrow balance to adjust the monthly amounts for upcoming tax and insurance payments.
Please help! Thank you.
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| 03/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage on XX/XX/2021 with Cardinal Financial ( also known as XXXX XXXX ) based on rate information published on XXXX and XXXX. Both websites listed XXXX as among the lowest rates and lowest fees available for the product I was considering ( 15 year convential mortgage refinance ). I called them and spoke to a mortgage person and explicity told them that I was calling because of what I saw on XXXX and XXXX. The person collected all of my information and pulled my credit. My qualifications ( income, credit history, work history, current equity level in my home ) were all outstanding and the mortgage person remarked every step of the way how favorable to my application each of these things were. He said he had to run the numbers for me and would call back later in the afternoon. To be clear, I applied for a mortgage expecting something along the lines of 2.125 % APR with total costs of {$1.00} ( what I saw on XXXX ). The mortgage person came back with 2.5 % APR with total costs of around {$2000.00}. When I expressed my dismay about the disconnect between what he was offering and the rates that I had seen online, his response was that he didn't have any control over what is published on sites like XXXX. While he may not be personally providing rates to XXXX and XXXX, I doubt that they are pulling them out of the air with no input from Cardinal Financial. Looking at both XXXX and XXXX today ( a day later ), the rates have changed slightly, but XXXX is once again at or near the top of the list. It certainly feels like a bait and switch set up, where Cardinal Financial is providing rate and fee combinations to these websites where no one will qualify ( even if their credentials are impeccable ). Lots of people rely on XXXX and XXXX for pricing information and Cardinal Financial knows this and has figured out a way to appear to offer the best pricing without actually following through on it. That is deceptive.
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| 11/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage to refinance my current mortgage with XXXX XXXX. They loan officer took my application and sent me the loan information and the rate locked. They locked me at a rate of XXXX for 10 year conventional loan. I have an excellent credit and credit ( XXXX ). The lock was for 60 days. I have provided every document the lender asked for in a timely manner. I was informed by the processor that they have everything they need and she is waiting on the underwriter to give us clear to close. The underwriter requested additional documentation, which I provided immediately. I was told by the process that should do it. I waited few days and I did not hear back, so I contacted the processor and she informed me that the underwriter is requesting addition documentation. Mind you that the 3rd time she tells me the lender has everything they need. I provided the additional document required within minutes and I asked for a clear to close so we can schedule the settlement before XXXX, but the underwriter did not get to the file and I was not cleared to close. The lender pushed the lock for 7 days to my shock as I am ready to close and I have provided everything and have the funds required for the the closing. The lender changed the terms and is asking me to pay for the lock extension even though I did not request it. The processor told me that if they extend the lock they will not charge me because it was not my fault. Now they are refusing the remove the fee of {$420.00} and they still have not lived up to their promise to give me a closing date before the end of the 60 days lock. As I indicated, I have an excellent credit, almost zero debt and the LTV is under 40 %. My annual income is almost 74 % of the loan, so I am a very low risk borrower. I am suspecting they are trying to frustrate me so I can cancel my loan, since I was locked at a very low rate with no fees. Please help.
XXXX XXXX XXXX cell XXXX XXXX
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| 12/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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I applied for a mortgage on XXXX-19 from Cardinal Financial Company , Limited Partnership DBA XXXX XXXX. At the time of the application I told them I did not want to bring any cash to the closing.
The Loan Estimate included a Lender 's Title Policy of {$360.00} but it did not include any UCC-1 Filing Fee.
On Wednesday XXXX-19, unknown time, and Friday XXXX-19, at XXXX XXXX, I received Closing Disclosures that reflected the {$360.00} Lender 's Title Policy and no UCC-1 Filing Fee.
On Friday XXXX-19, at XXXX XXXX, I received my 1st copy of the full closing documents but this version now includes a UCC-1 Filing Fee of {$220.00}. This {$220.00} fee was never disclosed to me in the entire 60 day loan process prior to the final closing documents.
On Friday XXXX-19, at XXXX XXXX, I received a 4th update to the closing package that now reflected a {$540.00} Lender 's Title Policy. This {$180.00} increase was never disclosed to me in the entire 60 day loan process prior to the 4th update to the final closing documents.
They had already scheduled the closing for XXXX XXXX on Monday XX/XX/2019. On Monday XX/XX/2019, I brought up these additional charged via e-mail and voicemail but I did not receive a response ; I called and left voicemails for 3 employees, XXXX XXXX, XXXX XXXX, and XXXX XXXX. On Tuesday XX/XX/2019, I sent another e-mail trying to figure out why the fees went up a total of {$400.00} from the previous closing disclosure and why they didn't wait 3 days, under TRID 3 day Closing Disclosure rules, before the signing. I was told by XXXX XXXX via e-mail that they aren't required to issue a new 3 days and that they won't be doing anything about the surprise closing costs.
Additionally, they do not have an updated mortgage payoff amount yet proceeded to close the loan and said they would just go back and adjust the numbers after the fact.
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| 11/07/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I initially spoke with my mortgage company ( XXXX XXXX ) on XX/XX/2022 to discuss options because I missed my XXXX mortgage payment where they advised me to seek help from multiple resources. I took that advice and consulted with a HUD housing counselor to discuss options and to receive guidance. On XX/XX/2022 I spoke with the counselor and gave detailed review of my situation, and he noted that I would qualify for CARES Act XXXX forbearance since I have a pandemic related financial hardship. We reviewed all of the guidelines and requirements and said that all I would need to do is contact my mortgage company and request the XXXX forbearance without having to fill out an application or submit any paperwork. I called them on XX/XX/2022 and requested the XXXX forbearance, and they told me that I needed to go to a website and apply for forbearance and that it would take up to 30 days after they receive everything to review and decide whether to approve the forbearance. I tried to explain that the pandemic has not ended so I shouldn't have to apply like in a general forbearance and gave me a website to register and apply/upload documents. I called the HUD counselor to verify if this is true and he encouraged me to make a complaint based on the fact that the mortgage company is not complying with the rules stated in the CARES act.
I am currently behind on my mortgage payments for XXXX ( {$2300.00} ) and will be behind on XXXX 's payment on the XXXX ( {$2300.00} ).
**From the VA website- Through the end of the nationally declared emergency, you can make an initial request for XXXX forbearance. VA expects your mortgage company to approve your request, for up to six months. VA also expects that, if you need additional forbearance after that, your mortgage company will approve, at your request, an additional XXXX forbearance for up to XXXX months.
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| 11/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Hello, I submitted an application with Cardinal Financial with their loss mitigation department for forbearance back in XXXX of XXXX. I had lost a business in XXXX and my job as a XXXX XXXX lost all overtime and bonus income due to the market conditions. I provided everything they asked for. In XXXX of XXXX XXXX XXXX XXXX XXXX Cardinal financial did nothing from XXXX until XXXX even though I provided all documents. In XXXX they wanted me to re-send EVERTYIHING I had already sent them. Again, black hole they continued to ask for same documents I had provided them. I called them almost daily, asked to talk to supervisors and nothing. No one called me back and when I called and asked to talk to a supervisor, they would say oh they are finishing a call and will call you back. To date not one supervisor has had the curtesy since XXXX, and we are now in XXXX to call me back. I also told them email is my preferred method of communication I have not received ONE email from them. I was told from someone in the loss mitigation department that there would not be any reporting of late payments when I had an open application well they did. This had directly affected my new employment stopping me to be successful as I am working to become a loan officer but because they are reporting that I will only get 12 states out of 59. They also sent a loan modification dated XX/XX/XXXX out to me for a XXXX plan ( I am XXXX yrs. old and have a XXXX XXXX mortgage ) predatory and I NEVER ASKED for a loan modification. Since I received that documentation, I have phoned them 10 times no one either picks up the phone can answer my questions or tell me what any status is, but this is what I have experienced since XXXX of XXXX. I am filing this complaint and want them to be held accountable and they need to pay a fine to me as they are in violation.
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| 03/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Under the federal CARES Act, if you are receiving an accommodation on your mortgage, such as a forbearance or a repayment plan, and you were not delinquent on your mortgage before COVID-19, your servicer must report your loan as current even if you are not making payments.
I entered into a mortgage assistance program with the XXXX XXXXXXXX XXXX XXXX due to being out of work during beginning of COVID. I was approved.
3 payments began. Cardinal financial placed me in loss mitigation.
The first payment of three by XXXX ( mortgage assistance provider ) of {$1900.00} was made on XXXX XXXX XXXX.
However, I paid {$1900.00} on XXXX XXXX XXXX from my checking account.
My auto pay was shut off unknown to me at this time and I am responsible for overlooking this. However, prior this time I had XXXX ( zero ) delinquencies.
The second payment On XXXX XXXX {$1900.00} was paid. Auto pay had been shut off so I did not have a withdraw from my checking beginning in XXXX.
-- - At this point XXXX, XXXX, XXXX, were paid and up to date. However, XXXX and XXXX Cardinal Financial received XXXX ( zero ) funds due to auto pay being shut off unknown to me. 2 payments.
-- - The third payment was made on XXXX XXXX, XXXX for {$2000.00}. In XXXX, upon discovering what had happened to my account I paid what was delinquent and asked to be removed from loss mitigation 's grasp and in XXXX I paid the remaining delinquencies. I have not been removed from loss mitigation despite almost 45 days going by and now discovered.
-- -- Cardinal sent my lack of payments to different credit bureaus, which according to the CARES act is not allowed. They claim I do not fall under the scope of the CARES ACT 's silence on payment history.
Please help me get my credit score back up and to have them recant their reporting as an error on their part.
-- =
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| 01/19/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I requested a covid 19 forbearance over phone on XX/XX/XXXX. On XX/XX/XXXX I called after recieving my approval I paid that month and called to update my situation as requested by my loan servicer, stating that I didn't need my forbearance for the month of XXXX.
Early XXXX I received a letter stating that my forbearance was closed due to resuming payments and/or at my request. XX/XX/XXXX I called to dispute this information and was told that I didn't have a forbearance but the denial was a mistake on their part, that they would reinstate and backdate my forbearance. They read me an extensive forbearance agreement to which I agreed.
XX/XX/XXXX I called again to update my financial situation, at this point, again, they denied having any record of a forbearance and hung up on me. I called again and they acted like everything I was saying was new information and I quote " you don't have an account with loss mitigation so I don't know why you're calling '' After doing some probing they admitted to having notes from my previous conversations. They read me the same covid forbearance agreement which I approved, again. They backdated the forbearance to XXXX to makeup for their mistake.
In XXXX I received a late notice with fees added and a foreclosure warning via mail. I panicked, rightfully and called on XX/XX/XXXX. The same exact thing happened. No recorded of ever having a forbearance or being in loss mitigation. At this point they said I was 100 % responsible for missed payments and fees in XXXX and XXXX. Damage was done, my credit took a huge hit and I suddenly became even more behind.
Worried about foreclosure I called again, same day and spoke with a very apologetic representative that said every code entered had been incorrect so the information was being fast tracked to the correct parties and her supervisor.
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| 08/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
Older American |
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Sebonic Financial XXXX NC, person in charge of the process is XXXX XXXX, but further issues arose when the file was transferred to person listed on the mortage documents, XXXX XXXX.
This involves misleading and failing to make sure that my XXXX XXXX XXXX mother was aware of the reaons they repeadly raised issues with the process even after they got to a closing date last week. She showed up to sign the papers and they introduced a provision that she had asked about concerning the persons required to be present to close the loan.
On her behalf as her son I have taken this matter up because it has become a situation that one could characterize as taking advantage of a person who is simply overwrought with the misteps and the company 's failure to answer so many of the questions she has posed.
The last of which being who needs to sign the closing documents.
In anticipation of such an outcome, all correspondance is in writng via emals but to go one further would take hours.
I have been told that I would hear via phone from the supervisor but as of this time no one has called.
with that in mind I determined who runs the company and left messages with the CEO XXXX XXXX XXXX, the COO XXXX XXXX XXXX and the head of productions XXXX XXXX XXXX at this time the damages she is incurring accrue daily and I hope that this action with you will cause them to address the matter with the proper diligence.
This is an XXXX XXXX in XXXX and she owes no one any money and is as much of a great citizen and since her retirment and an extrordinary public servant in her role as XXXX XXXX and through the establishment of a first of its kind performing arts center in the community in which she has resided for more than 30 years.
People like her deserve your help and the advocacy that only the AG 's office can provide.
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| 04/23/2019 |
No |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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Cardinal financial contacted me XX/XX/XXXX concerning a refinance request that I submitted on XXXX XXXX. I had spoke to XXXX XXXX a few days prior, and had been advised to wait until XXXX, XXXX to apply for the loan because my credit score needed some work. XXXX XXXX from Cardinal stated that Cardinal was able to conduct manual underwriting and my credit score should not be a problem. First she attempted to try for a VA loan, but it was denied. She then recommended trying the FHA loan, and then resubmitting for a VA loan after a few months, which would have been late XXXX, XXXX. After asking numerous times if there would be any problems doing a VA loan after just a few months, she assured my wife and I that it would not be a problem. With our current VA loan at the time was at XXXX XXXX and the FHA loan was XXXX XXXX with monthly mortgage insurance, we would not have wanted to stay in this loan for the 210 day loan seasoning if we had know that we would have to wait the 210 days before applying for the VA loan.
After talking with XXXX on XX/XX/XXXX she informed me that she had just recently found out that there was a 210 day seasoning period for loans. I called the Department of Veteran Affairs on XX/XX/XXXX and was told this has been in effect since the beginning of XXXX. Since that time I have requested to speak with Katrinas supervisor and have called Cardinals Customer Advocacy department on the XXXX of XXXX, the XXXX of XXXX, and XXXX of XXXX to discuss this issue and have not had any returned correspondence. After researching this issue, I believe Cardinal has used predatory loan procedures and loan churning practices during my refinance process. I would not have conducted business with the them if they had been forthright with the current laws concerning the seasoning of loan guidelines.
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| 05/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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I think around XXXX of XXXX, I noticed my mortgage company, Cardinal Financial, was reporting me as a delinquent account on my credit report of my mortgage amount of {$88000.00}.
When I called, they said I owed {$15.00} for escrow or something like that. I paid an extra {$9.00} or {$13.00} to get it taken care of on the phone that day because I wanted it to stop showing up on my credit report.
However, it has not disappeared. Here 's the catch- I am in forebearance with Cardinal due to Covid hardship and we are in the process of getting a partial claim applied. In the meantime they continue to report on my credit.
Currently the amount is for {$12000.00} which I am guessing is the amount I need applied to my partial claim {$8800.00} plus any payments I have made that they are not processing. That is another phone call to them.
I have told them more than twice and had my agent with Cardinal, XXXX, tell them to STOP reporting me on a credit report but they have not complied.
1.They should NOT be reporting me because I am in the process of a XXXX hardship forebearance.
2. The amounts keep changing on my credit report- on XX/XX/XXXX $ XXXX ; on XX/XX/XXXX {$8800.00} ; on XX/XX/XXXX - {$88000.00} ; on XX/XX/XXXX - {$9700.00} ; on XX/XX/XXXX {$10000.00}- which is the difference of my CURRENT mortgage payment that I paid on time! They obviously are not applying my payments to my account, which is another phone call.
3. I am paying my mortgage on time- they should NOT be reporting this on my credit report.
How do I get them to STOP reporting my hardship forbearance on my credit report? Perhaps you could help? I am nervous and fed up with them and think they are playing games so they can take my house. But that's another phone call.
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| 03/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My home was completely destroyed XXXX XXXX. I received {$380000.00} in insurance claim checks from my insurance company. Because there was still a small balance on the mortgage, the checks were issued in both my name and the name of the mortgage company ( " Cardinal Financial '' ). I followed the directions on their website and endorsed the checks and overnighted same to them with a voided check ( for ACH refund ) and a letter requesting that the mortgage balance be paid and remaining funds deposited in my checking account. I was told I would receive the balance ( about {$300000.00} ) 5 days after the mortgage was paid off. When I did not receive the balance in that timeframe, I contacted the company, and was told that I had to wait 15 days from the day of payoff before they sent it, and that since I requested the mortgage be paid off, they had to send a check by mail and could not use ACH ( no one could tell me why this mattered ). Yesterday, was the 15th day. When I looked at the account online, I saw that they had in fact sent me a check, but it was for LESS THAN HALF of the balanced owed to me. I called to ask why they hadn't sent all of my money back, and I was told they would be holding the rest for yet another 15 days!!!!! No one I spoke with at the company could tell me why they were continuing to hold on to my money since the mortgage was paid off and they no longer hold any interest in my property. These large companies should NOT be able to treat people like this. They are obviously holding on to my money " because they can '', and it is to my detriment as I am attempting to purchase another house which I may lose to another buyer, because they are holding on to my money unnecessarily. PLEASE do something about this!!!!
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| 11/13/2021 |
Yes |
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Web |
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I was provided a preapproval letter and provided that to my agent snd the listing agent and then was told after receiving the letter that I needed to pay off a vehicle and a small loan to qualify. That information was not listed in the preapproval and then the Loan Officer advised the listing realtor that she did not provide a preapproval for myself. I have put my monies down and paid for an inspection for this home and now I have nothing and I look like a buffoon and a liar. This is very unfair and I just wish for a resolve to help me so that this company will not do this to anyone else. The company in question is Cardinal Finance and the Loan Officer is XXXX XXXX. She began as a very pleasant person but it ended as if she felt as though I was a second rate citizen who did not possess the know how snd I have made two purchases for homes prior to this experience and it was not like this at all. Falsifying paperwork to provide to other entities and using verbiage that is not viable to your request again is unfair. If I did not meet the criteria for the loan then she should have not provided a document for preapproval she should have only provided the document for what I qualified to received which she told me that I only qualify for XXXX through their automated system and not XXXX or XXXX which ground gave subsequently been the loan amount after the down payment. Please help to resolve this issue so that other consumers like myself can be clear or in essence set in place that a lender can not issue a preapproval for an amount without ensuring that the borrower is clear on any conditions prior to releasing that document and publishing it on their companies dashboard for the consumer to docusign and accept.
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| 10/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My home mortgage was transferred from Cardinal Financial to XXXX with absolutely no notification, instructions, or any form of communication whatsoever.
I just started receiving suspicious letters from XXXX saying I had a banking account with them and needed to send them all of my personal sensitive data to finish setup of my account, which I didn't set up and had no knowledge of.
I called XXXX, but my call kept getting dropped, by XXXX 's customer service center, to the point that I couldn't talk long enough with a representative to make any progress on assessing whether these suspicious XXXX letters were legitimate or a phishing scam.
I checked the loan activity in my Cardinal account and saw that the most recent entry indicated a loan balance of XXXX, and also indicated the loan was removed due to release. I have received NO notification of this.
I have no idea what is going on, if the loan has been legitimately transferred, if I should keep paying to the same place, if I need to pay through a new service, if my loan will be overdue if I don't pay to the correct institution ( if it has in fact been transferred ), etc.
All I can ascertain is that a huge debt that is in my name and for which I am responsible for, has disappeared from the account where I've been able to access and service it.
I've already wasted too many hours of my life trying to run this problem down with big institutions that don't seem to be even remotely concerned. Though, the second my payment is late, then they'll be concerned.
I've worked very hard, been very responsible, and upheld my end of the mortgage agreement, only to have Cardinal and XXXX fall very short on their end.
Cardinal and XXXX, shame.
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| 01/29/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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XXXX of XXXX I completed a refinance with Cardinal Financial Company, as a part of our agreement, I agreed to pay Cardinal beyond my mortgage also my taxes and insurance. And from my escrow account both would be paid on my behalf by Cardinal. However on XX/XX/XXXX my homeowners insurance was canceled due to non payment, I found there was a confusion with billing from my insurance and payment from Cardinal, we supposedly got it sorted out, I got a new Insurance policy and thought all was taken care of. XX/XX/XXXX I am notified by XXXX XXXX ( insurance ) my policy is going to be canceled again due to non payment, I called Cardinal and they told me they would send a overnight payment, again I thought all was well. The payment was not made until XX/XX/XXXX resulting in the policy being canceled. Summer of XXXX I received a bill from Cardinal for my normal mortgage plus fees and fines because of " lender placed mortgage insurance '' I contact Cardinal they agree to remove the fees if I get a new policy, I do so the new policy is in place XX/XX/XXXX and Cardinal made the payment XX/XX/XXXX. Since that date I have continued to get bills from Cardinal with fees and penalties related to the lack of insurance I have spoken to someone at there company multiple times a month to resolve the issue which in there terms was " Under Dispute '' with no resolve, until in XXXX I noticed they had started reporting my full mortgage payments as partial payments because they did not include the fees and fines associated with the forced placed insurance. My Credit has now dropped from 800+ to 700- because of their untimely payments. I would like my credit restored and the issue resolved. +
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| 06/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
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My complaint is against : Cardinal Financial Company , Limited Partnership ( NMLS ID XXXX ) dba XXXX XXXX Overview : Soon after closing on a refinance, I realized the terms of the loan would not work for me so I exercised my right of rescission. Mortgage company is refusing the refund all finance charges, specifically the charge for the appraisal.
Details : XX/XX/XXXX : {$620.00} appraisal fee paid to Cardinal Financial XX/XX/XXXX : Closing, wired {$2200.00} for closing costs. After signing and reviewing closing documents, noticed that the loan was put through as a primary residence. This refinance was done in order to free up my VA entitlement so I could close on my second home on XX/XX/XXXX. XXXX XXXX refused to waive the 1 year occupancy requirement so I exercised my right of rescission.
XX/XX/XXXX : XXXX XXXX acknowledged the original refinance as voided and began steps to convert the loan to an income property. With a possible submit to underwriting early the following week.
XX/XX/XXXX : Loan still had not been submitted to underwriting but I found a path forward using secondary entitlement on the second house. Informed XXXX XXXX that I was no longer interested in doing business with them and to return the finance charges of {$2800.00}.
XX/XX/XXXX : Response from XXXX agreeing to return the {$2200.00}, but not the {$620.00} appraisal fee because " This is a justified charge for services rendered by the appraiser. '' After reading through the Code of Financial Regulations, Reg Z acknowledges that the appraisal falls under finance charges that shall be reimbursed, but also allows for exceptions, so I submit this complaint to you for your review.
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| 07/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Property Address : Complaint Against : Cardinal Financial I would like to file a formal complaint against Cardinal Financial to have my escrow removed. On two separate occasions, my escrow account has been mishandled. In XXXX of XXXX, I made serval attempts ( in writing ) to request that my taxes be paid to the appropriate agencies. I was told that my taxes were paid and that the balance reflected was correct. An improper escrow analysis was completed in XXXX of XXXX and an overage was sent to me in the amount of over {$4500.00}. I questioned this statement various times and was told that the taxes for XXXX were collected during my refinance closing to set up my escrow in XXXX of XXXX and that a proper escrow had been set up and that this amount was indeed an overage due to me.
I recently checked my escrow account to find that a large escrow amount in XXXX of XXXX in the amount of {$4500.00} was removed from my account leaving me a significant shortage for the upcoming XXXX tax bill. I was told that this was an error made on the part of the servicer and that the funds had never been removed from my escrow account for the XXXX tax year. I am now at 20 % LTV in the home loan and am requesting the immediate removal of my PMI and immediate removal of my escrow account. As a consumer, any escrow servicer that is handling an escrow account should provide accurate information in an escrow analysis to a borrower. Failure to do so can create a significant hardship for the borrower. I am seeking assistance as Cardinal Financial has sold my loan to a servicer who is acting in negligence in handling my escrow account.
Thank you for your prompt attention.
XXXX XXXX
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| 07/29/2022 |
Yes |
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- Trouble during payment process
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Web |
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In XXXX of XXXX I was told my escrow account had a shortage of {$3300.00}. Due to them paying two insurance bills. Which I paid back one of them, that was the {$3300.00}. I was told repeatedly that my monthly mortgage would not go up. XXXX my payment was normal but for XXXX it is up over {$100.00} again. I called back multiple times on XXXX and was told many different numbers. First {$370.00}, then {$670.00}. Finally after many calls to supervisors I got a woman who was very kind and explained it was actually going to be another {$1400.00}. I repeatedly asked if the shortage was for taxes or insurance and the supervisors couldnt tell me that my taxes also went up. I had to find that on my portal statements. Now they are saying that it is because of the required reserves of {$1000.00} plus what is projected to be negative. When I pulled up my online account statements I do not even have XXXX. I have 2 for XXXX and one for XXXX. Also the bottom of my statements where it shows what I need is not showing {$1400.00}, it is showing {$670.00}. There is absolutely zero way for me to prove that I am not overpaying or that my reserves were even depleted or where it went. The woman also told me there is no way of preventing this again. I am not assured that I will not be over charged another almost {$5000.00} in the future. When I asked where the shortage was coming from the first 4 people couldnt tell me? It is abundantly clear this company is not competent in escrow nor money management. At this time I have paid a shortage of {$3300.00} in XXXX and yet another {$1400.00} today XXXX. How did my escrow account get so upside down, and who will be held accountable?
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| 11/29/2021 |
Yes |
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- Trouble during payment process
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Web |
Older American |
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I enroll in a plan call XXXX to do some Home Improvements and the cost to be added to me Property Taxes, therefore my escrow account was adjusted accordingly, I paid to my XXXX XXXX {$8200.00} additional to balance a Escrow Shortage, and paid on XX/XX/XXXX a new monthly mortgage payment of {$3000.00} twice, before enrolling in a forbearance plan due to a XXXX Pandemic. On XX/XX/XXXX we enter the forbearance plan, on XX/XX/XXXX I paid off the XXXX plan in the amount of {$56000.00}.
I resume to pay regular monthly mortgage in the amount of : {$2500.00} on XX/XX/XXXX, as per Cardinal Mortgage Statement, I received a package from Cardinal Financial Company Loss Mitigation Department indicating that the amount that I owe after XXXX month in forbearance was {$45000.00}, I called Cardinal Financial and explained that the amount stated in the new promissory note was not right, for several reasons, 1 ) I paid off the amount of the PACE program that increased my escrow account, 2 ) I requested a statement breakdown of the {$45000.00} to understand how {$3000.00} x 2 ( {$6100.00} ) plus {$2500.00} x 10 ( {$25000.00} ) add up to {$45000.00}.
Cardinal Financial told me not to sign that note and wait for the adjusted Promissory Note, it took four ( XXXX ) month to received the second note, and the amount was wrong again {$40000.00}.
Every month I call to request the breackdown and the adjusted promissory Note and every month I got the same answer that a manager is not available and will return my call within XXXX hours, this is been going on since XXXX XXXX. I paid my mortgage as per my Mortgage Statement every month by Phone and never been late since XXXX
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| 05/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I started the process of completing a refinance mortgage application with Cardinal Financial Company , XXXX XXXX DBA XXXX XXXX on XX/XX/2021. From day one, the loan originator, XXXX XXXX, assured me that this was a straight forward refinance and that I will be able to close before and within 45 days. To this date I have signed 6 closing disclosures because they haven't done there job. I have provided them with everything they have asked for within a few hours usually the same date or first thing the next day. They keep extending the closing date and adding rate lock fee ( {$340.00} ) which they state is my fault and I have done nothing wrong. The statement reads " rate lock expiration date change resulting from borrower requested change or extension ''. I have asked several times for what is causing the delay since they have all my necessary paperwork and documentation and their response is that there is a lien on the property. I have told them multiple times there are no liens as this is state law for contractors to put a lien until they have completed the work. I have provided the notarized contractor affidavit of lien releases in a timely manner ( I have attached those for reference ). I'm absolutely appalled by the way I'm being treated and the deceptive practices Cardinal Financial Company , XXXX XXXX DBA XXXX XXXX follows. I'm not sure what do to do at this point because I'm getting no responses back from them when I email them. I have requested to speak with a manager but no response on this either. I also don't want to cancel this loan because the rate is great and since XXXX the market has gone up so I would have to pay higher rate.
|
| 01/29/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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XX/XX/XXXX I completed a refinance with XXXX XXXX XXXX, as a part of our agreement, I agreed to pay XXXX beyond my mortgage also my taxes and insurance. And from my escrow account both would be paid on my behalf by XXXX. However on XX/XX/XXXX my homeowners insurance was canceled due to non payment, I found there was a confusion with billing from my insurance and payment from XXXX, we supposedly got it sorted out, I got a new Insurance policy and thought all was taken care of. XX/XX/XXXX I am notified by XXXX XXXX ( insurance ) my policy is going to be canceled again due to non payment, I called XXXX and they told me they would send a overnight payment, again I thought all was well. The payment was not made until XX/XX/XXXX resulting in the policy being canceled. Summer of XXXX I received a bill from XXXX for my normal mortgage plus fees and fines because of " lender placed mortgage insurance '' I contact XXXX they agree to remove the fees if I get a new policy, I do so the new policy is in place XX/XX/XXXX and XXXX made the payment XX/XX/XXXX. Since that date I have continued to get bills from XXXX with fees and penalties related to the lack of insurance I have spoken to someone at there company multiple times a month to resolve the issue which in there terms was " Under Dispute '' with no resolve, until in XX/XX/XXXX/XX/XX/XXXX I noticed they had started reporting my full mortgage payments as partial payments because they did not include the fees and fines associated with the forced placed insurance. My Credit has now dropped from 800+ to 700- because of their untimely payments. I would like my credit restored and the issue resolved. +
|
| 02/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
On XX/XX/XXXX I applied for a loan with Cardinal Financial Company and I had delivered all of the supporting documents they required within 2 days and any additional documents they requested within hours of their requests. After 4 months of several extensions to a lock rate, on XX/XX/XXXX, I received a request to sign a final extension that notified me that the lock status has expired. I left messages for the transaction coordinator to call me to discuss the XXXX extension and I have yet to receive a call back. Little over a week later on XX/XX/XXXX, I received a notice my loan has been denied. Since that letter I have called and left messages and sent emails requesting an explanation, because I believe my loan was denied due to their failure to extend the lock rate any further. I have sufficient cash to request a smaller loan, I have very high credit, and significant income and I believe rather than deny my loan, Cardinal could have discussed alternatives had they called me. Recently I spoke with another salesperson at Cardinal who deals with borrowers with weak financials, etc to look into why I was denied and to discuss alternatives. He later informed me that he doesn't understand why he couldn't get any information on my loan and when he elevated it to upper management he was reprimanded for inquiring. He mentioned that the response was strange. Since Cardinal 's failure to return my calls and to discuss alternatives, interest rates have increased over 1 point more then my original lock rate. Had Cardinal responded within a couple of weeks I would have had the opportunity to find another lender and not be facing higher loan costs.
|
| 01/03/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
The process started roughly 9 months when the company Cardinal Financial started contacting me to begin refinance/consolidation loan. At that time me and my wife were going thru covid-19 protocol trying to complete loan modification process with our current company. We were more than transparent about our credit and loan status thru out each and every contact from Cardinal. They informed that once i have made just XXXX on time payments that they would approve consolidation loan. We e-signed to lock in our rates right away said XXXX XXXX they sent us numerous to- do list items and XXXX XXXX constantly pushed me to pay for a appraisal to be ordered. With that being said, how can he not have final answer from underwriters until days ago?? Swearing that was all that was needed for process to close by XX/XX/2022. XXXX called us everyday until last week when the appraisal person came which cost me XXXX. XXXX then called and said bluntly that his underwriters just looked at the paperwork and the deal is dead. Told me it is what it is and that's that. I asked to speak to his supervisor he said why? He is just going to tell you the same thing he had. This unprofessional person should not be in this position. He had weeks of credit checks and all of the above to reach this decision he never said that there would be any issues at all. Then he became aggressive and completely ignorant towards me after being nothing but nice. He obviously cant do his job properly and to this day his Supervisor XXXX hasn't called either. I warn anyone not to deal with this horrible company. All i want is my refund for appraisal cost of XXXX. Thank you.
|
| 03/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was doing some phone shopping for the best refinance rate I could obtain. In preparation for my refinance, I had paid down/off credit cards in order to boost my FICO higher. Several lenders were able to give me a 'good faith estimate ' based on what I communicated my personal information to be ( i.e. FICO, income, DTI ratio, etc. ). One of the lenders I was talking with was Cardinal Financial. I was just about to formally proceed with another lender, when it was brought to my attention that Cardinal Financial had actually pulled my credit ( via XXXX )! At no time did I authorize either verbally or in writing, consent for them to pull my credit. Their illegal pull of my credit caused my XXXX to go down, added an inquiry to my credit report, and ultimately caused me to postpone my refinance. This was back in XX/XX/XXXX. They are 'trying ' to remove the inquiry from my credit, however, it has not been done to date. Rates have increased, so I will not be able to obtain the rate that I was going to lock in last month. By refinancing, I was going to reduce my rate and eliminate mortgage insurance which would have reduced my monthly payment as well as significant reduce the amount I paid over the life of the loan. Cardinal has apologized for 'the stress and frustration ' they have caused. What they did was unlawful and has caused me financial harm. There are regulatory requirements that lenders MUST follow, and obtaining a potential borrowers authorization to pull credit is one of them. I feel some type of restitution is warranted.
Businesses need be penalized when they fail to follow state, federal, or regulatory laws.
|
| 10/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
We have recently refinanced our home and found out Cardinal Financial incorrectly filed a lien on our property. When we purchased our property ( a manufactured home ) in XXXX, during the closing apparently Cardinal Financial had the escrow company file a UCC document with our Deed of Trust mortgage. Then in XXXX of XXXX, when we decided to refinance and were notified that we needed Cardinal Financial to release the incorrectly filed XXXX document, they refused. We called several times and so did the escrow company and no one at Cardinal Financial would acknowledge this incorrect document and refused to help. Our current lender agreed to complete our transaction and monitor the release, which is still not complete. We closed our refinance ( XX/XX/XXXX ) and were charged release fees and as of XX/XX/XXXX, Cardinal Financial has not released the incorrect XXXX or the mortgage that was paid in full XX/XX/XXXX against our property or on MERS. I am attaching the title report and the incorrect XXXX filing. The XXXX filing is incorrect on lines 6a and 6b. 6a should be marked as a Manufactured Home Transaction and 6b should be checked Non-UCC filing.
We would like to get a home equity to consolidate our remaining debts and our credit union can not complete this without Cardinal Financial completing the release.
We hope this gets resolved as NO ONE at Cardinal Financial will help us, nor can our previous escrow company. How is this LEGAL. Why is Cardinal Financial able to do this? Why is there no protection against companies like Cardinal Financial?
PLEASE HELP US GET THESE RELEASED.
Thank you XXXX XXXX
|
| 07/06/2021 |
Yes |
|
- Trouble during payment process
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Web |
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|
I closed on the purchase of my home in XX/XX/XXXX. With the economy if XXXX I was able to refinance my home to get a much better rate and payment. After comparisons I chose to refinance with my same lender Cardinal Financial that refinance closed in XX/XX/XXXX. At the end of XXXX I was notified by the county to pay additional supplemental taxes not covered by my lender, which i paid in the amount of XXXX. In XXXX of XXXX I was notified that my house payment would be increased from XXXX toXXXX after an escrow analysis was done on my account due increased taxes. After contacting my company and requesting reanalysis I was notified that my payment would actually be increased from XXXX to XXXX for the remaining 29years left on my home loan and I would need to pay an additional XXXX to my account up to date. The company states during my refinance upon request the county quoted them my property tax at XXXX bi annually but later after closing when the bill came in my property taxes were billed at XXXX bi annually causing the difference. Those wrong numbers were put into my contract by mistake. After contacting the county they state and I have printed proof that my property tax changed in XX/XX/XXXX three months before my closing and the estimate they used of XXXX was only valid from XXXX of XXXX to XXXX of XXXX not through XXXX. Not updating the proper numbers and changing the terms of my loan now has taken any opportunity to continue negotiating before closing or choosing a different lender to refinance with. I believe these actions/inactions breach our negotiated FHA contract.
|
| 03/21/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
On or about XX/XX/XXXX, I applied for a mortgage with Cardinal Financial online. After qualifying for the mortgage online, I was instructed to order an appraisal in order to proceed with the application. When I inquired about the appraisal, Cardinal Financial stated that this was mandatory and assured me there will be no problem with the mortgage application. Relying on Cardinal Financials ' assurance, I paid {$660.00} to Cardinal Financial for the appraisal. Immediately upon payment, I was contacted to schedule an appraisal appointment and within few days was notified that the appraisal was completed. However, this was a total waste of time and money because Cardinal Financial had not received nor even requested a " Condo Questionnaire. '' After submitting the entire application, we informed that they were still waiting in the " Condo Questionnaire '' to schedule a closing. Finally on XX/XX/XXXX, I was informed the unit did not qualify for a mortgage based on the " Condo Questionnaire. '' When I inquired why they made me order an appraisal and complete the application before they even requested a " Condo Questionnaire, '' I was informed this was their policy. I would not have ordered an appraisal if not for Cardinal Financials ' specific instruction and assurance.
Based on Cardinal Financials ' instruction and assurance I wasted time and money. Accordingly, I am demanding a full refund for the appraisal fee I paid. Going forward, they should also be precluded from forcing future clients to order appraisal s before the " Condo Questionnaire. ''
|
| 06/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
On or about XXXX XXXX, I applied for a loan to refinance my mortgage through Cardinal Financial, XXXX XXXX is the contact : Cardinal Financial Company , Limited Partnership | NMLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX Phone/Fax : XXXX XXXX Here are the issues and problems with this company : 1. During the last two months ( XXXX and XXXX ), Cardinal Financial raised my APR, even after having a loan rate locking agreement with them.
2. They have repeatedly asked for the same documents that I had uploaded to their web page weeks prior, and they already have.
3. They are trying to give me tax advice ; they told me that my XXXX tax return can not use the same account for dividend and interest income. The account that they are referring to did not even exist until the XXXX tax period. They are using XXXX tax data to give me advice about my XXXX tax return.
4. They keep requesting tax transcripts for XXXX tax return, but I was unable to obtain them online and the IRS has shut down processing because of COVID issues.
5. They keep requesting a loan payoff for the current mortgage. I sent them numerous replies that the loan was interest only and the balance that I sent to them via email was correct. I believe this to be another delay tactic, so that I withdraw my application. ( see # 6 below ).
6. Based on the continuous delays, and requesting documents that they already possess or documents that they know that I can not produce ( tax transcripts ), I strongly sense that they are discriminating against me because of my age ( XXXX ).
|
| 03/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Your company is in clear violation of the law. Under 15 USC 1681b - permissible purpose of consumer reports.
Subject to section 1681s-3 of this title, any- ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report I have recently entered into the loss mitigation program my mortgage company Cardinal Financial COVID-19 related hardship, including a payment forbearance program made pursuant to the Coronavirus Economic Stabilization Act, section 4022 ( 15 U.S.C. 9056 ) ; it also includes, without limitation, all other principal and interest payments that are due and unpaid by a borrower experiencing COVID-19 related hardship. For purposes of this paragraph ( c ) ( 2 ) ( v ) ( A ) ( 1 ), the term of the mortgage loan means the term of the mortgage loan according to the obligation between the parties in effect when the borrower is offered the loss mitigation option.
( 2 ) Any amounts that the borrower may delay paying as described in paragraph ( c ) ( 2 ) ( v ) ( A ) ( 1 ) of this section do not accrue interest ; the servicer does not charge any fee in connection with the loss mitigation option ; and the servicer waives all existing late charges, penalties, stop payment fees, or similar charges promptly upon the borrowers acceptance of the loss mitigation option.
( 3 ) The borrowers acceptance of an offer made pursuant to paragraph ( c ) ( 2 ) ( v ) ( A ) of this section ends any preexisting delinquency on the mortgage loan.
Cardinal Financial : Acct # XXXX
|
| 03/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I just completed a refinance moving my loan from XXXX to Cardinal Financial. During the application process, i asked if there were any prepayment penalties and can i make bi-weekly payments. I received in writing onXX/XX/10 : Hi Mr. XXXX, There is no prepayment penalty and you are able to make bi-weekly payments after you fund. You will be able to set this all up after closing.
XXXX XXXX | Retail Transaction Coordinator Cardinal Financial Company , Limited Partnership | NMLS XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, TX XXXX Phone/Fax : XXXX | cardinalfinancial.com My loan just closed and was funded, and while registering my new account I attempted to set up automatic bi-weekly payments. The website only allowed monthly payments so i called customer support and they informed my they do not allow bi-weekly payments and sorry for the misinformation. This was a big deciding factor for refinancing with Cardinal Financial. I would have never chosen them as a lender knowing this information now. I asked the supervisor how there is a disconnect between the loan originator and loan servicing and she said they do not speak to that department, and there is no a way to inform the origination team they do not support this payment option.
To me this is a direct UDAP violation selling customers on a product that is not even supported by Cardinal Financial and should be addressed immediately so other potential costumes are not impacted with illegal marketing practices of Cardinal Financial.
|
| 03/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On XX/XX/XXXX I emailed my Mortgage Loss Mitigation advisor at Cardinal Financial Company, XXXX XXXX XXXX XXXX XXXX to verify that I had began making the trial payments for my Mortgage Modification that I was in the process of.
On XX/XX/XXXX I spoke with XXXX of the Collections department, who confirmed that Cardinal had been reporting me late every month for the last year even though I had been in a mortgage modification program and was not delinquent. XXXX advised that I would have to write a letter because there was no one that she could transfer me to. XXXX acknowledged that my XXXX payment, which is currently being reported as late, was due on XX/XX/XXXX and payment in full was received on XX/XX/XXXX ; yet Cardinal Financial Company reported me 90-days late for my XX/XX/XXXX payment. XXXX acknowledged that I should have had some special reporting on my credit bureau that showed that I had been working with Loss Mitigation for my mortgage from XX/XX/XXXX - XX/XX/XXXX therefore nothing negative should have been reported and I should have had notes put on my reports of the such. This did not happen.
I met all the payment arrangement guidelines to warrant receiving a modification of my mortgage. I have not been over 30 days late on my agreed modified mortgage payments with Cardinal since the agreement began but I am actively being reported as over 90-days delinquent of my mortgage payment every month for the last year and this is not right and it's inaccurate reporting.
|
| 11/23/2020 |
Yes |
|
|
|
Web |
|
|
I was told by XXXX that if my credit score went above XXXX during the process, my interest rate would drop almost a full percentage point. So then I contacted him XX/XX/20 and he said he redid the rate lock, and the rate did not change but I no longer had to pay points to get the 4.25 rate. This was different than when he initially discussed it with me. Then my final disclosure I told them about the error charging me a rate lock extension fee, they said because my other rate expired. I advised it did not expire as it's good for 32 days and it has been less than 30 days. They said they would correct it. At final closing they charged me {$540.00}. realtor told me it doesn't effect title so go ahead and sign and we can talk to lender the next day. So when I tried talking to them they refused to cooperate and kept insisting it was because my other rate expired when I closed on XX/XX/20, my rate had not expired. If it truly expired, then he didn't rerun my rate and lied to me on XX/XX/20. I have all the emails to prove it. I asked them to refund that rate expiring fee they refuse and now refuse to call me back refuse to answer voicemails or texts. They also caused multiple delays in my process taking well over 60 days to finalize because they did not order the appraisal timely and ask for documents several times over and over again when I had already provided them multiple times. They passed me around to about 7 different people in their office. The entire process was a disaster
|
| 01/21/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XXXX XXXX I recieved a call from cardinal financial company XXXX, texas XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX TX XXXX from employee XXXX XXXX XXXX He called inquiring regarding an application I inquired about for pre approval requirements for home buying. Due to me and my husband taking a first time home buyers course at the time. During the conversation XXXX XXXX ask for me and my husband social security number even though my husband was not near me and due to me being at work at the time. I informed him that I was not comfortable and my husband would need to consent for him to run his credit and that I could not do that. XXXX XXXX informed me that he would not run a credit check due to me calling just inquiring and for him needing permission from my husband and I to complete the application. Instead after the call ended abruptly fast mr XXXX XXXX ran a credit check for myself and my husband using credit plus which he failed to mention. Afterwards I reached out to cardinal financial by phone, email, and customer advocacy and did not recieve a response and still have not recieved one to date regarding concerns for my credit and significant other. The only response I recieved was that my application was suppose to be considered not complete and they have no information but there information is wrongly on my credit and has affected my credit score. We are looking into pushing forward with lawsuit for XXXX and breach of consumer 's act or willing to settle in mediation.
|
| 08/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I started the process with Cardinal Financial XX/XX/2020. I submitted all the necessary paperwork as I work for a mortgage company myself. The week before I was supposed to close I was asked for documentation. I was reassured I would close on time. The week of my closing I was left in the dark as to the status of my loan. Fast forward today, 2 days after closing they had all the information they needed weeks ago. I am losing the house and my earnest money {$5000.00} as no one gave me straight answers. I received nothing. I can determine I was discriminated against as I am also an Underwriter which makes over six figures. I believe due to the nature of my employment also being the same position as the person whom reviews my file created unnecessary bias and discriminatory action. I was asked for items the investor whom purchases the loan would not need. I provided XXXX XXXX XXXX guidelines to support the lack of validity to the request.
I have no other option. My family will be homeless as we were mistreated in this process. I also believe due to the XXXX of my skin, a XXXX of XXXX I was treated with lack of respect and not given direct answers as to the status of my loan. I have the evidence of being treated unfairly possible redlining as I was purchasing in an area with lack of diversity. I informed the key players I will lose my earnest money, out of a home etc by XXXX today. As I write this letter it is XXXX on XX/XX/2020 with no response or status update on my loan.
|
| 11/25/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My taxes are escrowed and paid by my mortage servicer. My real estate taxes which are due on XXXX/XXXX/2015 have not been paid. I received a past due notice from the County which I forwarded by email to the tax department of my loan servicer. I also left two messages on their online banking messaging system that have not been responded to. I finally made a call to the company and simply asked for a confirmation email that the taxes would be paid before the past due date and that they would be responsible for any late charges resulting from a late payment. The customer service rep said they could not do that and to " trust them ''. I do n't know if they will pay the taxes on time or not and if they do n't I have no record of my conversation and it will be my word against theirs in any dispute over late charges. Very poor customer service. And are there not standards for the length of time between a request is made and a response is given. I made a request over their online messaging service over two weeks ago and have received no response in writing notwithstanding the following automated message received in response to my inquiry : '' Your message has been submitted successfully and has been referred to the appropriate area for review. We will make every effort to provide a response to your inquiry as promptly as possible. In any event, we will do so within the time limit required by law '' So what is the time limit required by law??
Thanks for looking into this.
|
| 04/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
In XXXX of 2019 I received a letter from XXXX XXXX stating that my mortgage had been sold to them from Cardinal Financial and that I would be receiving a package stating where to pay my XXXX payment. I never received anything from them in XXXX and on XX/XX/XXXX received a late notice from Cardinal Financial and that I needed to send a payment to them. I then send a payment for XXXX, XXXX, and XXXX to them. I then contacted them and let them know what had happened and that I never received anything from XXXX XXXX on where to send the payment. I also let them know that I paid the XXXX payment and 2 months in advance. They stated that there was nothing more I needed to do and that they would note on the account the issues. When I ran my credit report in XXXX it should that they reported me to the credit bureau for missing 1 months payment. I then called and asked what I needed to do to get it taken off the credit report and they told me to email them a letter asking for it to be removed and to send them a copy of the credit report. I did all of that and have been trying to get in touch with them to see what the status is and they are not returning my calls and have not returned my emails. Nothing has been done to resolve the matter with them and they have not removed the ding from my credit like I was told would happen. This is disappointing because I have owned homes for over 20 yrs and have never been late with any payments until now due to the misunderstanding.
|
| 10/12/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
This is my 2nd complaint about our loan servicer. We received a XXXX XXXX XXXX XX/XX/XXXX so I contacted cardinal, they transferred me to loss mitigation and the rep advised me to allow 30-45 days. A mere HOURS later I get an email stating our case is closed so we call and they tell us that we were denied due to government entity ineligible, but no one could tell us what that means. After several holds and conflicting information in our account notes, the rep comes back to tell us that our only options are short sale, deed in lieu or reinstating by making an over XXXX XXXXXXXX balloon payment. This is the second time in weeks that after I call, were denied. She also said because we didnt appeal after the XX/XX/XXXX letter that we were told to disregard because it was an error, that we can no longer appeal either. AND SHE READ THE NOTES INDICATING THAT TO XXXX! But now its our fault. We only restarted this process because after the 2nd trial payment of our mod that we NEVER received paperwork for, even after 20+ calls probably, we were told we had to reapply because our documents expired. Now they refused to help us. We were in Covid forbearance and have been doing everything in our power just to get that deferred to the end, like we were originally told would happen but they are now refusing to offer any assistance and state we dont have the income but we are still making our payments! Cardinal financialXXXX is failing us!
|
| 01/31/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
My father in XXXX died in XX/XX/2022. My mother in law could no longer afford the payments so both parties ( her and me ) decided that I ( son in law and daughter ) would assume the XXXX XXXX. Per XXXX guidelines it should have been an unrestrictive transfer due to death and take no more than 30 days. We have been trying to assume this loan since XXXX and it is almost XXXX now and the last email we received is they are reviewing the paperwork and will make a decision soon. Every time I call them that is what they say. They state they don't need anything from me. It has almost been 6 months. I am already living in the home and am making the payments on the loan but this company is not following loan and time guidelines. The company is XXXX XXXX. Loan number that I am trying to assume is XXXX. XXXX XXXX is on the loan ( Deed of Trust ) and my name is XXXX XXXX. I am 100 % XXXX veteran and they stated they are also trying to figure out if they can charge me a VA funding fee. Which Me and you already know they can't per VA guildelines since I am 10 % or more XXXX. I just need someone from your agency to give this lending institution a little push to do their jobs correctly. I am a retired XXXX and now am a XXXX XXXX and XXXX XXXX for the state of XXXX. I can get a client approved for a loan and close on a home in XXXX XXXX. It shouldn't take XXXX months to assume a loan. Thanks for your help in this matter. Semper Fi!
|
| 03/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I closed on a mortage In XX/XX/XXXX with Cardinal Financial ; I sent off my mortgage payment off in the amount of {$1500.00} every month on time ; Sometime in XX/XX/XXXX I received a notification on my credit monitoring ( which I get every 3 months due to plan I elected ) stating I missed payment for XX/XX/XXXX and XX/XX/XXXX and was 60 days late. I called Cardinal Financial immediately around XX/XX/XXXX to address the issue and found out the mortgage company switched end of XX/XX/XXXX to XXXX XXXX XXXX which I was never informed. I informed rep I had my money order receipts showing I paid XXXX, XXXX and XXXX rent on time ; She did research and called me back XX/XX/XXXX ; during that time, a XX/XX/XXXX late had reported to my credit making it 90 days past due ; She stated she would put account in deferment status, adding late payments to back of loan and making account current again but takes a few days to setup ; A few3 days turned into weeks so around end of XXXX early XXXX, my account was current again due to their negligence to inform me that company switched yet I received no money orders back at that time ; fast forward to XX/XX/XXXX, I finally received all money orders back after providing proof and tracing through XXXX and seeing they were uncashed and sitting somewhere undeposited. My loan is now in current status but 4 late payments are ruining my credit and my ability to purchase an investment property
|
| 07/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I requested mortgage load application from Cardinal Financial on XX/XX/2020. They called me and one Loan officer XXXX XXXX ( XXXX XXXX ) spoke to me. Promised me low rate of 2.375 % for a 15 year mortgage and said could get away with the points after running credit and talking to his manager.
He gave me the numbers on the phone and promised to give me the loan estimates after the credit pull is done. To my surprise he already has my SSN to run credit.
After he ran the credit ; he said the numbers have change little bit. Again gave me the numbers on phone, but I asked if the loan estimates could be mailed/emailed to me. He said, " All the numbers I gave you, you can write it. Why you need load estimates? ". After I insisted on loan estimate, he said it will be mailed within 3 business days and hung-up on me.
I called several times and left voice mail to him to provide me the estimates. I did not got call back.
Finally, On XX/XX/XXXX, I reached out to the company customer care and enquired about my application. They again forwarded me to no-response voice-mail of XXXX. I finally called customer care and asked for XXXX XXXX full name and NMLS ID.
Then I emailed XXXX and again asked for the loan estimates. And I got following response on email.
" We had gone over all the fees and cost and you rejected the option I provided. I'm not sure how I can help you? Did you not end up going with XXXX? ''
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| 01/24/2020 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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Final email was on Mon, XX/XX/XXXX, XXXX XXXX.
Cardinal Financial had reached out to my CPA with me unaware. Cardinal Financial asked my CPA to write a " comfort letter ''. Cardinal Financial will not accept tax returns or 1099 's or W2 as proof of income for a sole proprietor. My CPA told Cardinal Financial that would NOT write them or any mortgage lender a " comfort letter ''. CPA firm contends they file my taxes as truthful and honest and signs the tax returns. This is proof enough that the income on tax forms is correct.
With that being said, Cardinal Financial tried selling us a more expensive mortgage. So I had to rescind our loan process. I asked for my cost of appraisal back and they agreed only if I would sign a 6 page gag order settlement ( which I can share ). I refused because I saw on this site they had 20 calendar days to reimburse all cost associated with getting the loan.So low and behold after I let them know of this my money was refunded in about 5 business day. Without signing the gag order settlement!
Now, I have asked Cardinal Financial to reimburse me {$350.00} which is the amount my CPA charged me for having to deal with Cardinal Financial. Cardinal Financial has denied my claim for {$350.00}. I am only asking them to reimburse me the XXXX.
My contention is that the {$350.00} was part of the cost of securing the refinance we were after and which we never received.
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| 06/16/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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My loan officer, at the time, XXXX XXXX lied to me over and over again and cost me time, money and XXXX homes. He kept lying about the numbers and when I called to report him ( I called over a 100 times ) no one would return my calls. He has since been terminated due to fraud, but they refuse to make me whole my waiving their origination fees. They also lost my personal paperwork. I had to submit documents 3 times over, the same ones and no one can tell me where they are. For all I know, XXXX took them when they left. Someone needs to look into the practice of this company because I think they would find that quite a few rules are being broken. They are also nonresponsive and I believe they drag their feet so they can find ways of weaseling more money out of you. They also keep changing my numbers. My closing went from XXXX to XXXX in a matter of hours because they allegedly left things off. I ca n't trust a word they say but I 'm in escrow and ca n't afford to change lenders. They also lied to me about what I would need to secure the loan. After XXXX was fired they told me I would have to jump through so many more hoops that they did n't initially tell me about. At XXXX point they lied about the kind of loan I could receive and I had to pull out of a contract for a own because a week after signing the contract they call me and say we do n't off those types of loans anymore.
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| 03/12/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied months ago with Cardinal and received my pre approval. The file went through initial underwriting normally with the underwriting team responding back with Conditions that should be met before the loan would be approved. The conditions were suspicious and seemed to have nothing reasonably to do with ensuring my ability to pay the loan or complying with FHA guidelines. Some of them seemed very targeted and arbitrary, but none the less, I complied and completed every requested including pay off a tax obligation that was 1. not yet due 2. was not in collections 3 did not interfere whatsoever with the company 's ability to secure first position with the mortgage. The night after closing was suppose to happen, the underwriter seemed to question a document that I sent months ago that she approved. THe document referred to my student loan payment that was in forebearance due to a federal legislative act. She took issue with the document disclosing an " estimated '' payment instead of actual payment after forebearance. Because it said estimated and not the actual payment, she inputed a payment that is 4-5 times the estimated payment. This imputation that clearly at odds with evidence and what is reasonable, took me out of appropriate DtI which is now the bases for denial. I believe, and have said multiple times that I am being discriminated against in this loan.
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| 03/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage and associated escrow account with Cardinal Financial ( https : //cardinalfinancial.com/ ) when we refinanced our house in late XX/XX/XXXX. Cardinal Financial has failed to pay the property tax on the property associated with the mortgage account for the tax year XXXX. There is more than sufficient amount in the escrow account to cover the taxes amount. Inspite of repeated alerts by phone calls and email almost every month starting in XX/XX/XXXX, the tax has not been paid yet ( as of XX/XX/XXXX ) and is now delinquent, with interest ( and extra fees ) compounding. The tax was due on XX/XX/XXXX and now fines continue to incur starting XXXX. Cardinal Financial continues to assure every week for the past few months on phone calls that it will be paid in the next 2 days ... .so far nothing has happened.
In addition to this I was sent an escrow refund check, when there was still dues to be paid and I am struck as to what needs to be done with the check.
The customer service is worst I have ever encountered : It takes an hour to reach a representative and after repeated assurances that it is being taken care of, the call is put on hold for another half hour, the calls is transferred to a supervisor, who put the call on hold for another 30 mins at which point the call gets dropped. They might as well not have a customer service department at all.
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| 12/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Cardinal mortgage established a fully funded escrow account at the time the loan was conceived ( around XX/XX/2021 ) and subsequently neglected to pay the homeowners insurance. The lapse was noticed 2 - 3 months later and resulted in the cancellation of my homeowners policy. Hence, a new homeowners policy was created. This came at a higher premium for the exact coverage. Cardinal didnt assume any financial responsibility for their mistake. In addition, because of the lapse in coverage between XX/XX/2021 to XX/XX/2021, I had to buy insurance to cover those dates along with the normal annual premium. After paying for the coverage, my insurance agent and I called on three occasions to provide proof of insurance ( email/fax ) because Cardinal hadnt entered the 2 policies into their systems as stated by the previous representative ( the new annual policy and the policy that covered the lapse ). On XX/XX/2021, I received a letter stating that Cardinal had purchased insurance to protect their interests in the property. As a result of debiting my mortgage to pay for insurance that I did not need and shown that I already had ( three time prior ), Im concerned that Cardinal will withdraw this amount from my mortgage payment thereby creating an ongoing mortgage deficit to generate late payments + fees, as well as hurt my credit by misreporting on my credit bureaus.
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| 06/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I began a refi with XXXX XXXX in XXXX, with targeted close date of XX/XX/XXXX. Every document and request was completed within XXXX. Delays occurred due to title seeking a subordination on a loan ( second lien position for solar ) that was to be paid off during the refi. It took multiple escalations to resolve this. Finally in mid-May we were looking on track for closing. Closing did not occur. Finally approved for closure on XX/XX/XXXX, met with the notary and we signed documents. On XX/XX/XXXX when I found that the loans had not been paid off, I tried to make the XXXX payment due with the secondary lender, but everyone was closed due to the holiday. On Monday, XX/XX/XXXX, XXXX requested that I make the XXXX payment to XXXX ( 2nd ) and show proof the loan was paid through with a XXXX due date. I called XXXX to make the payment and provided proof of this, along with a refreshed payoff statement to XXXX. As of XX/XX/XXXX, funding has still not occurred, and both the primary and secondary loans that were to be paid off yet sit past due. Today XX/XX/28, I am being asked for more verifications and the loan is back with underwriting.
Additionally, I have asked for a supervisor at multiple points in the process as challenges were encountered. It is evident that the complaints framework is not in line with industry standards. I never reached a supervisor.
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| 03/06/2021 |
Yes |
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Web |
Servicemember |
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I initially took a loan in XXXX and Cardinal Financial registered the mortgage with my county clerks office in XXXX. I'm in the process of selling my home and the title company informed me that Cardinal Financial registered two mortgages with my county clerk office. One in XXXX and another in XXXX. When I received copies of the filings, I realized that Cardinal Financial filed duplicate mortgages using the initial VA mortgage from XXXX and filed it again in XXXX. My home was set to close in 4 days and this erroneous duplicate lien on my property is causing extreme hardship on my family and increased closing costs. My closing has been indefinitely postponed. I reached out to Cardinal Financial and sent them copies of the duplicate registrations to try and get one discharged. I was told it would take 30 business days for them to correct an error they made. I feel it is very unfair of an institution to make an error causing severe consequences to a consumer and not be liable for the damages caused. Most Financial institutions can resolve a lien immediately when its correctly filed. There should be some urgency when institutions file them incorrectly. Cardinal Financial has not been cooperative in finding a resolution correcting an error they made. There should be some safeguards preventing an institution from filing erroneous liens on consumers.
|
| 09/01/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied for a conventional loan, 30 years fixed rate, refinancing of my current home. I specifically asked the mortgage broker if the charged off account needs to be paid. The broker ran my application and came back with an answer that all XXXX does n't need to be paid but XXXX of them need to be paid and the loan moved to next stage. While waiting for the under-writer, I paid the charged off account ( which was already past SOL ) around {$1200.00}. I paid for the home appraisal and appraisal was done. I got a mortgage commitment letter, after the loan was reviewed with the underwriter, saying that any disputes needs to be resolved and also asking for updated bank statement. Today I got an email saying that all charged off ( non-mortgage ) account needs to be paid before they can close my loan for my primary home. This is against XXXX XXXX Guidelines which clearly says that " For one-unit, principal residence properties, borrowers are not required to pay off outstanding collections or non-mortgage charge-offs -- regardless of the amount ''. I have XXXX accounts in my credit report which are charged off 5 years ago. There is a notation in the credit report that total balance is " past due '' which is the result of account being a charged off account. The account is being mistaken as " past due '' when it 's actually a charged off account.
|
| 09/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In XXXX of XXXX I submitted a refinance application with XXXX who works with Cardinal Financial Company. While they have several great reviews, what the reviews did not reveal is that the company has poor communication with it's clients unless they require information. My loan took over 45 days to close and even though it closed on XXXX, they did not mail the disbursement checks to any of the creditors they had me pay off until XX/XX/XXXX, sending my home owners policy into cancellation and receiving a late fee once paid. I was told on several occasions the checks were mailed on XXXX, but when I received copies of the actual disbursements the checks were dated XX/XX/XXXX. I had offered to pay off the small accounts directly, but was assured it would delay the loan so I gave them a cashier 's check for the loans. During the last set of disclosures a {$220.00} fee was added into the loan that wasn't there before as well as the title fees doubling. Only when I questioned these items did they attempt to resolve the title fee issues, while the {$220.00} fee kept appearing and disappearing. My refinance was a simple straight forward, no money out loan which should have been easily streamlined but turned out to be constant stress and while it closed on XXXX there is still the pending item of the late payment for the home owner 's insurance.
|
| 09/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Lender : Cardinal Financial NMLS ID XXXX The lender repeatedly fails to calculate, collect, and apply escrow payments. In XX/XX/XXXX : I received a letter alerting me to escrow funds of ~ {$1500.00} being held with a third party as part of the loan transaction. I worked with this company to try to get these funds to the lender/servicer. Cardinal financial would not take receipt of the funds.
XX/XX/XXXX : I received a summons along with a lien threat from my municipality due to lack of payment of taxes that should have come out of the escrow account held by the server by law. Servicer refused to pay taxes out of my escrow. I promptly paid the taxes ( ~ {$5700.00} ) so as not to incur a lien on my property.
XX/XX/XXXX : Cardinal erroneously paid the tax bill.
XX/XX/XXXX : Cardinal erroneously double-paid the tax bill.
XX/XX/XXXX : Cardinal gets refunded ONE of their erroneous/duplicative payments. Increases my escrow payments by {$1000.00} per month to cover their shortages.
XX/XX/XXXX : Cardinal realizes they made erroneous payments. Is unable to explain what my escrow payments will be going forward while demanding the erroneous additional {$1000.00} be paid AGAIN.
No relief. No explanation. No end in sight. THIS IS XXXX. They've been floating {$10000.00} of my money for 8 months and are too incompetent to account for it.
|
| 12/13/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I purchased a home through Cardinal Financial XXXX of this year. While shopping for a mortgage, I was very clear on my requirements. I was purchasing a " fixer upper '' and wanted to avoid long term PMI. I asked the XXXX Representative when I would be able to drop the PMI and he stated that could drop the PMI off the loan after the XXXX were finished and the house appraised for 20 % above the loan value which would be {$350000.00}. My wife and I put thousands of dollars in XXXX to our home and called XXXX to schedule an appraisal. I spoke to an account representative at XXXX and they told me they have to put in a " request '' and I 'd be notified by mail. XXXX weeks later I received a letter stating that the PMI can not be dropped off until : XXXX ) The unpaid balance was XXXX % or less of the original value of the loan my XXXX XXXX The unpaid balance is 75 % or less of the current value of my loan and at least XXXX years have lapsed XXXX XXXX My unpaid balance is XXXX % or less of the current value of my loan and at least 5 years have passed. In order to qualify from PMI cancellation, I have to pay {$31000.00} to bring my original value down to XXXX %. I 'm appalled that they are able to tell me what I want to hear in order to get me to use them for my mortgage, but when it comes time to drop the PMI they 're able to XXXX XXXX me.
|
| 08/13/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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This record serves as a complaint against Cardinal Financial NMLS XXXX, loan officer XXXX XXXX NMLS XXXX and specifically his manager XXXX XXXX NMLS XXXX. I was initially locked in for a conventional fixed 30yr mortgage at 4.125 % with 15 % down payment. The points for the loan were waived at this time. A few days before closing the company sent a disclosure for interest rate of 4.250 % when I increased my down payment to 20 % to avoid PMI. The company also charged me for points where I had to pay an extra {$340.00} after waivers. They even asked me to sign the disclosure for the 4.25 % interest and then they would fix this issue. Mutiple calls were made to the loan manager who did not return voicemails to explain the issue. The company increased my interest rate after loan lock in, coercing me sign disclosure so I would not loose my deposit just 3 days before closing. This issue was not fixed until I threatened to make a complaint and to sue them. I still had to pay an extra {$340.00} for loan points when they were initially waived. I had to do this so I would not loose my deposit for the house coercing to sign inaccurate closing disclosures. I have proof of all the disclosures. I had to extend my closing date and they even charged me an extension fee. I perceived that the loan manager XXXX XXXX NMLS XXXX showed ethnic bias.
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| 02/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XX/XX/XXXX I closed on a house and Cardinal Financial was the mortgage lender. On the closing discolsure they had one full year of XXXX property taxes and 3 months of property insurance fees after paying both in full for XXXX. This has left a balance of over {$6000.00} in my escrow account. Additionally I'm paying over {$800.00} per month for property taxes and insurance for all of XXXX. By the time XXXX property taxes and insurance are due there will be in excess of {$15000.00} in escrow. As of today ( XX/XX/XXXX ) I have notified Cardinal of this issue and they refuse to refund my money.
Cardinal claims that federal regulations require them to keep this balance. Based on consumerfinance.gov this is not the case. So, this appears to be an attempt by Cardinal ( and likely other mortgage lenders ) to make a profit center out of escrow funds. By keeping all their mortgage lender 's escrow account over funded their can make millions of dollars in investments and interest and possible increase the lending power at the expense of their mortgage payers. This should be illegal to mislead the mortgage payers with such practices, lying about federal regulation, and not disclose the purpose and use of the excess escrow fund. Such mortgage lenders should be investigated and regulations put in place to disallow this practice.
|
| 05/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Our refinance opened on XX/XX/2021. We were told that we locked in a rate of XXXX. We submitted all requested documents. We began to receive circular requests from Cardinal Financial via XXXX with " new to-dos. '' The same questions continued to be asked, to which we responded, but new to-dos continued to be issued. For example, I do not have a W-2 as a self-employed individual, but I continued to be asked for my W-2 despite telling Cardinal Financial I do not receive a W-2.
We grew concerned as several months passed. Each time we checked in, a new to-do would be issued with more questions. It was like quicksand.
In the meantime, the company sent an appraiser who billed us directly for {$1000.00}.
I wonder if Cardinal had any intention of actually closing this loan, and wonder if they have an arrangement with their appraiser to generate fees and bill unsuspecting applicants. We were misled by Cardinal, and they now tell us that it is our fault for not turning in documents in a timely manner ( which is false ). We are now at the end of May, nearly four months after we opened this refinance, and we have no closing in sight. Meanwhile, we have missed out on the low rates that we could have gotten had we used a different company, costing us hundreds of dollars per month, and {$140000.00} over the life of the loan.
|
| 05/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I have been trying to close a loan since XX/XX/XXXX with Cardinal Financial. The initial rate that was locked for me was 2.25 % ( 15 year term ). We were getting close to closing and underwriting said that I had to wait until I reached 6 months with my current employer before they would approve the loan. I changed employers in XX/XX/XXXX but have been in the same industry for over 20 years with no employment gaps. Once 6 months had passed they increased the rate from 2.25 to 2.375. I was not happy with it but knew it was the current going rate. Since reapplying I have been harassed by their underwriting dept. They've called my employer at least 4 different times verifying employment. They delayed the loan for mortgage statements every month. I've completed conference calls, supplied documentation repeatedly. The last delay is for tax returns because they are so are taking so long to process that taxes became due. Rates have since increased again. I would use another lender but I will loose money over the life of the loan. I've 3 different times asked if they have everything they need and each time they say everything is complete and ask for more information within a week or two. When this started my credit rating was XXXX, & a perfect payment history on all my open accounts dating back over 15 years.
|
| 10/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
|
I lost my job due to the pandemic in XXXX. I started to struggle with the payments so I applied ( and was approved ) for a forbearance plan that paused my mortgage payments from XX/XX/2022 to XX/XX/2022. I was told the deferred balance would be due at the maturity date of my loan in about 30 years. XXXX came and Im still unemployed. I requested an extension on my forbearance and the agent told me on the phone my next payment would be due in XX/XX/2022. I had no reason to think any other action was required of me. Next I got a Credit Karma alert that I had been marked late on my mortgage. I immediately called my servicer and they told my my forbearance was over and all of the payments are due in XXXX lump sum. I would have never entered into this agreement if I was not misled ( twice ) by XXXX 's loss mitigation phone reps. I have no idea how this program would help anyone in a hardship. It's my mistake for not getting this in writing, but if you call your mortgage co and they tell you payments are paused till XXXX I have no reason to not believe them. The most recent rep ( XXXX ; the only XXXX who knew what he was talking about ) also informed me that the letter in the mail notifying me of my forbearance ending was also returned to them so I never received it. Not XXXX single phone call either.
|
| 03/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
We worked with Cardinal Financial Co. to refinance our house in the Spring of 2020. After closing, Cardinal, via their settlement company, XXXX XXXX XXXX XXXX XXXX made the first property tax payment on our house shortly thereafter. The loan was subsequently sold to XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX became the servicer.
We received a 2020 IRS Form 1098 for the property tax from XXXX for the second tax payment of {$2100.00}. We did not receive one from Cardinal. I have had numerous calls with XXXX who eventually told me that the only person at Cardinal who could do anything was the agent, XXXX XXXX. I have called XXXX XXXX and left messages and have emailed him three times with absolutely no response. I was told in XXXX that the 1098 had been mailed out and that I should get it in a week or so. I didn't. In trying to contact someone at Cardinal I kept being looped back to XXXX who told me that that could not issue a 1098 for a payment that they didn't make. Finally a gentleman at XXXX referred me to XXXX XXXX XXXX and they emailed me a copy of the check that was issued by them on behalf of Cardinal for the first property tax payment.
I still can not get in touch with any responsible party at Cardinal and have asked that my account proceed to file our taxes without the missing 1098.
|
| 07/09/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I applied for forbearance in XXXX due to the loss of my husbands job. I was told I was approved and I requested another 3 months of forbearance in XXXX. I called for forbearance repayment options several times and was told I had to wait until XX/XX/XXXX to discuss repayment options. I applied for XXXX homeowner assistance and was approved although I am still awaiting payment. I contacted the mortgage company to discuss repayment options and I was told that I would be ineligible because there was a pending 3rd party to make full back payment. I called again and applied and was told it would take 30 days. I called again on XXXX and was told it could take 60 days. I called on XXXX to inquire why my account is blocked from allowing me to make an online payment, I was told my account is in forbearance status still and I can not make payments online. I would have to make a payment over the phone for a {$12.00} fee. I then get notice that my credit score dropped XXXX points because the mortgage company reported that I was over 120 days late on my mortgage. This bank is destroying my credit and they are doing nothing to assist me. All they do is give me misinformation or direct me elsewhere. My mortgage was or still is in forbearance but they are reporting this extreme lateness to my credit
|
| 06/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We started this refinance process on XX/XX/XXXX. After Cardinal Financial let the first rate lock XXXX XXXX 's rate lock ) expire, we were told that there was a problem with the title but we were given no other details until XX/XX/XXXX. On XX/XX/XXXX we were told there was an owelty lien on the title and that they needed documentation that it had been satisfied. That is the only explanation we've ever been given. On XX/XX/XXXX I provided the Recorded General Warranty of Deed and the Satisfaction of the Deed of Trust, both proving that the title was free and clear and the lien had been satisfied in 2015. No one ever acknowledged the reciept of this proof, nor did anyone account for this documentation.
Then they let XXXX 's rate lock expire.
On XX/XX/XXXX, after not hearing from anyone for nearly a month, I called my title company, Heritage Title Co, and they informed me that not only has NO ONE TRIED TO CONTACT THEM but they also reviewed the title and FOUND NOTHING WRONG WITH THE TITLE OR THE WAY IT HAS BEEN RECORDED. The signed General Warranty Deed I provided over a month prior has a stamp on it proving that it was recorded properly in 2015.
This is after receiving an email from XXXX XXXX from XX/XX/XXXX saying that they would follow up with Heritage Title to fix this issue.
|
| 01/22/2019 |
Yes |
|
- Trouble during payment process
|
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Web |
Servicemember |
|
I am a XXXX XXXX XXXX XXXX XXXX veteran in the state of Pennsylvania. I applied for my real estate tax exceptionu see Pennsylvania statute 51 PS section 8903. I received my certification for this tax exemption from XXXX County board of assessment appeals on XX/XX/XXXX, with an effective date of XX/XX/XXXX-XX/XX/XXXX. This certificate states this exemption will affect all real estate taxes levied between these dates. I have submitted the certificate to my mortgage company Cardinal Financial Company. I have spoke to several employees and even a supervisor. They refuse to update my escrow to the XXXX taxes. They have the certificate from the state but is still denied to me. Ive made many attempts to fix this but they refuse. Im not sure what to do from here. Ive called my tax office and they instructed me they will not provide any more paperwork, that the certificate is all they will provide. The mortgage company is asking for an updated tax document proving I pay no taxes. My tax office says they cant produce a paper showing the XXXX. And that the mortgage company and myself will no longer be sent tax bills because I wont even produce a bill in their system becuse im exempt. But for whatever reason cardinal financial acts as this has never happened and refuses to cooperate with me.
|
| 06/13/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
Cardinal Financial offered a better rate on my mortgage so I followed the normal refinance process of full disclosure of my assets, income, and obligations. There was no doubt that I had at least 60 % equity in my home based on selling prices of like models in our subdivision. I said to Cardinal Financial if I did not qualify for any reason I would not pay for an appraisal. Cardinal Financial said I qualified so I paid the {$470.00} for the appraisal. The appraisal came 10 % lower than comparables, but still showed 50 % equity. I have a pension, social security, and had a part time job. Next thing Cardinal called me and said the part time job needed to be in existence for 2 years and suddenly I did not qualify. Since my wife at this time received an inheritance that could bridge this income shortfall through an annuity I offered this as a substitute for the part time job. The individual I was working with suddenly would not return my calls as well as any of my contacts at Cardinal. I registered a complaint to the North Carolina XXXX ( case id : XXXX ) to get my {$470.00} back and even though they responded that I did n't qualify because of the XXXX job, they never answered my other questions such as why I qualified before the appraisal but not after they got my {$470.00}.
|
| 07/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
I was processing a mortgage with Cardinal Financial in XXXX Florida, my loan officers name is XXXX XXXX.
The loan was progressing normally and all appeared to be going well until XX/XX/XXXX. We had a loan commitment date of XX/XX/XXXX. Mr. XXXX was waiting for a condo review to be completed in order to issue commitment. On the afternoon of XX/XX/XXXX Mr. XXXX texted myself and the realtor and told us he had received a verbal Clear to Close. I can provide a screen shot of this text if needed. Based upon this text we allowed commitment date to pass putting our deposit in jeopardy. The next day Mr. XXXX reached out and let us know in fact Clear to Close was not issued and condo review now had concerns. He then worked with his underwriting team until Friday XX/XX/XXXX to resolve the issue and at that point let us know he could not get approval to allow us to close.
We informed the sellers realtor of this information on XX/XX/XXXX. The seller of the property is now threatening to keep my {$15000.00} deposit or charge me an additional {$3000.00} in expense to issue a closing date extension so another lender may complete my financing.
Mr. XXXX false claim of Clear to Close being issued has put my family and I in an awful position facing a {$15000.00} deposit loss.
|
| 01/06/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
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Web |
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I mailed per Cardinal Financials website, a PMI removal letter with 1 day old Comps from a local realtor who has sold a few homes in my subdivision in the last 2 months, selling for prices that show my home has over the 25 % equity need to remove PMI. This was mailed XXXX, I never received a response from them, after chatting with an agent of theirs on XX/XX/XXXX, they said I wont be able to remove it without an appraisal from their Very Own appraiser, paid by me, and She advised me that I am not to use my own certified NC appraiser of my choice. No document I signed shows this specific requirement, and I do no trust Their appraiser to have my best interest at heart, and feel this is just another way of keeping PMI on my account use vague tricks that help them make more money from consumers. I live in the XXXX Hottest real estate market in XXXX NC, the comps show a average selling price of over {$81.00} per sq ft, up yp {$100.00} per sq ft, my balance is {$130000.00} i have an extra garage, exceeding the realtime comps, and my home is XXXX sq ft. The math does n't lie, I qualify for PMI removal, but Cardinal Financial doesnt want to remove it. I would appreciate any assistance you can provide in ridding PMI from my loan ..
Thanks, XXXX XXXX
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| 07/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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contacted XXXX XXXX, [ XXXX XXXX/cardinal financial ] regarding mortgage re-fi. he promised a cost free loan fixed at 3.50 % 30 yr. loan. he promised out of pocket fees, tittle and escrow, would be at max {$5500.00}, and the loan would be exactly what was to pay off bank since then, XXXX [ XXXX ] and XXXXwo girls from cardinal financial, XXXX XXXX and XXXX XXXX have very cleverly added {$3000.00} or so the cost of the loan. there has been dozens of excuses, mostly from XXXX regarding the increases. each day, a different excuse. I`ve told both companies that the payoff was wrong over and over and the out of pocket cost went from {$5500.00} to {$8000.00} to {$4900.00} to todays {$7300.00} and just within a couple of hours down to {$5800.00} very cleverly. different excuses every day mostly from XXXX as usual. but todays excuses were brought up by the new girl XXXX XXXX, where she came up with new escrow fees, interium interest fees, and interest rate charge fees. none of these I had ever herd before. always a new excuse. what happened to the no cost loan? I understand the appreisal, escrow, and tittle fees are my out of pocket fees, but the rest is a poorly designed scam to change a cost free loan to a high cost loan. please help ... XXXX
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| 07/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Cardinal Financial still owes {$190.00} on my delinquent tax bill as of XX/XX/XXXX. I have been trying to get an answer from them for 3 months with no luck. The reason for this amount was that Cardinal Financial short paid my delinquent taxes that they failed to pay in XXXX of XXXX. I have made numerous phone calls and emailed numerous times with no answers. This company has very poor communication skills unless they want you to refinance then they seem to be able to call consistently.
I have had numerous Resolution Specialist with out resolution.
Cardinal FinanciaXXXX paid a portion of my delinquent taxes on XX/XX/XXXX ( {$3000.00} XXXX. After about 5 months of calling and submitting a complaint with the CFPB. The payment was {$190.00} short.
The collection agency gave the amount for the pay off to Cardinal Financial and they chose to short pay the amount. I believe this was a deliberate decision.
I am waiting for a call back from XXXX XXXX. I left him a message on XX/XX/XXXX at XXXX am XXXX. Waiting 2 months for a call back is unacceptable. Waiting 1 year to have my tax bill resolved is beyond ridiculous.
Someone at the highest level of this organization should be paying more attention to how their business is being run.
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| 04/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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Cardinal approved a refinancing on my house in early XX/XX/2022 and the night before I was to sign the actual loan documents, I reviewed them and found they had sneaked in two poison pill clauses not previously seen in their disclosures. One clause allowed them to take over my trust as soon as I died. This clause has been used by banks to steal billions from the estates of deceased persons including one very well publicized case involving XXXX XXXX charging an estate for huge legal bills without the knowledge of beneficiaries and putting a much larger mortgage on the house benefiting XXXX XXXX. The other clause was " Without Recourse '' which means I could not sue Cardinal if they screwed up, defrauded me or I found the contract violated the law. Cardinal also failed to put in the contract what was promised to me in emails-that I could recast the loan at any time with no charge. Without this promise being in the contract, it was not enforceable and a fraudulent empty promise. I told Cardinal I would not sign the contract until all the above items were corrected but they refused claiming their slimy business practices were the industry standard. I then refused to sign this immoral and probably illegal contract.
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| 03/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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When the Covid virus started i was getting layed off one week here and two weeks there. When the government started doing deferred mortgage payments i contacted Cardinal Financial about doing deferred payments. They granted 3 months deferred payments so i did XXXX, XXXX, and XXXX. I came out of it and starting making monthly payments again in XXXX and requested a loan modification. I never heard anything from them but kept making monthly payment along with multiple call to correct my account. i finally heard from them in XXXX and was told my payment would increase to reflect the missing payment to be spread among the remaining payments on my loan. In XXXX i try to refianance my house with another company and i find out a second mortgage lein has been put on my house through a 3rd party in the amount of the missing deferred payments in partnership with Cardinal. Also the monthly payments i was making wasnt applied to my account until XXXX when the new refinance company started asking for documents. It was put in a holding account and applied all at one time in XXXX which is messing with my interest on filing my taxes this year. Ive called multiple time to correct this but was told it was nothing they could do.
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| 04/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My husband and I applied for a mortgage refinance with Cardinal Financial in late XXXX, XXXX. Our loan is a cash out refinance with a XXXX of approximate 59 %. There have been significant delays in the process on Cardinal 's side and multiple occasions during underwriting where there were week that we did not hear from them before additional documentation was requested. Additionally, I don't feel they have been honest, including saying that we can not decrease the amount of the loan ( because of the delay the cash out has increased significantly higher than our original request ). Now, after over 4 months, Cardinal has advised that charges and rates have increased due to a disputed credit bureau report showing a XXXX late account for {$50.00}. I have documentation showing that the account was paid, but have been told that it can not be addressed because 'credit bureau disputes take months to resolve '. We are now out {$500.00} for a no long valid appraisal, with fees and rates that are higher than agreed to - all due to Cardinal 's delays and misstatements. We have asked multiple times that the delays and issues are escalated with contact from no one other than the loan officer and transaction coordinator.
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| 02/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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We currently have a mortgage with Cardinal Financial Company , Limited Partnership. We purchased our home XX/XX/XXXX. Our initial mortgage payment was {$2300.00}. We filed our homestead for the property taxes in XX/XX/XXXX which was {$2100.00}. The company analyzed our escrow account in XX/XX/XXXX stating it was short due to the property taxes going to be {$2900.00}. The amount was {$2900.00} but when we filed homestead it came down to the {$2100.00}. We forwarded the necessary paperwork to the company showing that the payment was {$2100.00}. They confirmed that they received it ; however they stated that the paperwork wasn't sufficient enough. They took our mortgage payment up to {$2400.00} and we started that payment in XX/XX/XXXX. We continued to make our payments. In XX/XX/XXXX they paid the {$2100.00} for our property taxes instead of the {$2900.00}. But in XX/XX/XXXX they analyzed the escrow again by anticipating that the property taxes would be {$2900.00} for the XXXX year. We contacted them on today XXXX XXXX and was told we have to submit the homestead paperwork every year. In the State of MS , you only have to file homestead once. They are over charging our escrow account and owe us a refund.
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| 01/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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I started a VA refinance loan. The agent XXXX XXXX XXXX XXXX told me to complete an appraisal the same day I started an application. After sending to the actuary, the agent informed me I would need to complete a conventional loan. After purchasing the appraisal, the appraisal company informed me an appraisal was not needed and if I purchased, it would be refunded at closing. I contacted the Cardinal ( from whom I purchased the appraisal ) and they informed me it would be refunded pending " project manager approval ''. The project manager is the supervisor of the agent XXXX named XXXX XXXX. 1 ) XXXX and Cardinal violated Equal Credit Opportunity Act, Reg B by failing to provide a copy of the appraisal. 2 XXXX XXXX and Cardinal also violated Truth in Lending Act, Reg Z by failing to disclose costs ahead of making changes to terms. 3 XXXX XXXX and Cardinal further violated Truth in Lending Act, Reg Z by failing to inform in a timely manner the type of loan and costs associated. 4 ) XXXX violated the Real Estate Settlement Procedures Act through the use of a kickback by allowing the borrow to prematurely purchase an appraisal, fully knowing Cardinal will not release funds without a supervisor 's approval.
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| 10/23/2020 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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On XX/XX/19, I closed on my property in XXXX, XXXX XXXX. The lender for my VA loan is Cardinal Financial. My mortgage payment with escrows was XXXX. A month after settlement, I received notification that my payment was changing because I was being charged {$2400.00} for Hazard Ins. I had insurance in place at settlement and money was being escrowed for taxes and insurance. I am a first time homeowner and didn't understand what was going on. My sister takes care of making my payments as I travel and it is easier for her to do it for me. We kept making the mortgage payments -all on time- but XXXX was taking the money from the mortgage payment to make the difference with the escrow for the insurance I did not need. I kept getting phone calls in the evening asking for $ XXXX for late fees and my XXXX payment which was made and marked received on XXXX. I am tapped out and all this because they gave me a {$2400.00} policy I didn't need. I am a XXXX Vet. with XXXX yrs of service and my retirement is {$1700.00} and change a month. I called XXXX today and held the phone for over 20 mins. How do I get this Hazard Ins. removed from my escrow? And, all this was done after all paperwork was done and signed.
|
| 10/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
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To Whom It May Concern regarding loan # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Please correct the payment records for the current amount due, the XXXX payment was made on XX/XX/XXXX, I am attaching payment history and proof from XX/XX/XXXX to present.
I resumed making payments from the forbearance in XXXX of XXXX, below are the payment dates and amounts.
XX/XX/XXXX {$1900.00} XX/XX/XXXX {$1900.00} XX/XX/XXXX {$1900.00} XX/XX/XXXX {$1900.00} Starting XX/XX/XXXX modification trial payments, the check dates are the day they cleared the bank XX/XX/XXXX {$1100.00} Check # XXXX XX/XX/XXXX {$1100.00} Check # XXXX XX/XX/XXXX {$1100.00} Check # XXXX XX/XX/XXXX {$1100.00} Check # XXXX XX/XX/XXXX {$1100.00} Check # XXXX XX/XX/XXXX {$2400.00} Cashiers check # XXXX XX/XX/XXXX {$1700.00} Electronic payment The loan modification contract dated XX/XX/XXXX asked for a cashiers check for XXXX and XXXX payments of XXXX each, I called Loss Mitigation and told them I had already paid XXXX for XXXX payment, I was instructed to send in the difference of {$2400.00}, which I did.
On XX/XX/XXXX I made a payment of {$1700.00} Please correct your records to show my account as current.
Thank you XXXX XXXX XXXX
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| 07/21/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
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|
Web |
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On XXXX XXXX, 2015 I made contact with Cardinal Financial Company LP Doing Business As as Sebonic Financial through the web site XXXX. I agreed to apply for a mortgage to refinance my personal residence. The mortgage terms were to be 30 year fixed at an interest rate of 3.375 %, origination fees of {$350.00} and a 30 day rate lock. After multiple delays on their part, on XXXX XXXX, 2015, two days prior to closing, they informed me that instead of paying origination fees of {$350.00} as originally stated in the Good Faith Estimate ( GFE ) dated XXXX XXXX, 2015, if I wanted the loan at the original terms I would have to pay origination fees of {$2700.00} as a rate lock extension charge. When I pointed out that the bulk of the delays were on their side and that on two occasions I was told by Sebonic/Cardinal representatives that if I was timely in my production of documents I would not have to pay for a rate lock extension, I was told by XXXX XXXX, XXXX XXXX XXXX, to take it or leave it. Given that rates had increased 84 % from the 3.375 % to around 4.0 % in the intervening 67 days and the XXXX is assumed to start raising rates in XXXX, I could do nothing but take it and pay the increase in fees.
|
| 03/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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My mortgage servicer has missed my school property tax payment.
- Due in the amount of {$2700.00} on XX/XX/XXXX.
- The payment was not made.
- Called customer service XXXX, XXXX to remind them that payment was now due on XX/XX/XXXX in the amount of {$2800.00} - Emailed property tax bill and details on XX/XX/XXXX to customer service and followed up with a phone reminding them payment was due on XX/XX/XXXX.
- XX/XX/XXXX - XXXX XXXX to confirm payment was made. No payment was on file.
- Emailed customer service on XXXX, XXXX to inform them that payment was not made timely and was now delinquent.
- Called customer service on XX/XX/XXXX to follow up on whether payment would be made timely. Resent updated tax bill with penalties.
- XXXX, XXXX - XXXX XXXX. No payment was made by service for school tax.
- XX/XX/XXXX, received letter from collections lawyers saying payment was now in collections.
- XXXX, XXXX - emailed collections letter to Mortgage service and spoke to customer service 5 times in the month of XXXX.
- XXXX, XXXX, XXXX - no payment made by the deadline for debt collector and no communication from the mortgage servicing company. Payment remains outstanding.
|
| 06/14/2022 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
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Last year, my wife and I fell behind on our mortgage starting in XXXX. I was not working at the time, I was attending for that semester. I finally started back working full-time in XX/XX/XXXX last year. In XXXX, I attempted to make a payment with cardinal financial and was denied because the company had a claim against me for foreclosure. Mind you, I did make some payments between XXXX and XXXX. But interest kept piling up. I. Any effort to keep from foreclosing, my wife and I used money from our XXXX along with money her mother gave us to pay down the balance, which was XXXX dollars. We payed them XXXX of it and was told we'd receive a loan reinstatement package in the mail after our forbearance was up which was from XXXX this year to XXXX of this year. The company has not updated our payments nor sent this package for us to sign. And sometimes no one answers the phone when we call. Now that the forbearance is up, we can't make any payments because cardinal financial is still reviewing our loan status while waiting for a signed reinstatement package that they have not sent to my address as of yet. Mean while, our delinquent payments are still accumulating.
|
| 11/03/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Secured Veterans Home Loan for a property located at XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX from Cardinal Financial Company Loan Number XXXX XXXX. ( hereinafter " Cardinal '' ) Escrow closed on or about XX/XX/20. On XX/XX/20 made the first Mortgage payment o {$1400.00} that was due on XX/XX/20. i.e. I made the payment one month in advance. On XX/XX/20 I received a letter confirming the receipt of the payment. On XX/XX/20 I was noticed by Cardinal that the loan would now be serviced by XXXX XXXX XXXX XXXX XXXX XXXX who sent me a payment request for XX/XX/20. I noticed Cardinal to forward the money.. Cardinal said it would send the payment made to Cardinal to XXXX XXXX . Cardinal failed to do so and I received a payment request for XX/XX/20 and XX/XX/20. I sent in the money amounting to another payment of {$1400.00} for XX/XX/20. Another request for payment was {$2900.00}. Finally XXXX XXXX found the payment for XX/XX/20 and advanced the next payment due to XX/XX/20. When the money is sent to XXXX XXXX from Cardinal, the next payment would be due on XX/XX/20. Cardinal now refuses to answer the phone. As it stands now, I paid the XXXX and XXXX payments twice.
|
| 02/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
|
|
Any deposits over {$500.00} are either my pay from XXXX non-recurring money we have borrowed from family to help us get by due to the baby and medical bills.
You keep asking us for the same documents we have sent and re-sent and re-sent again.
You ( Cardinal Financial ) told us that if my mom, XXXX XXXX, quit-claimed off of title she didnt have to sign anything or supply any documents, yet you just sent me a letter dated today asking me for all of my moms documents. It was not small task to get her removed from title during a pandemic with a XXXX XXXX ( XXXX hours away, each way ) and you were the ones that told us to do it so she would not have to be involved.
She does not live with us. She does not pay our mortgage, she co-signed with my now-deceased father to help us buy the house.
The ONLY source of income is from my job at XXXX.
I implore you to please review the documents and if you need anything FURTHER than the attached, we will supply it to you in short order.
We have sent you EVERYTHING YOU HAVE REQUESTED MULTIPLE TIMES. PLEASE ASSIGN SOMEONE NEW TO OUR FILE SO IT MAY BE REVIEWED IN A TIMELY MANNER.
Thank you, XXXX XXXX and XXXX XXXX
|
| 06/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
When closing our refinance loan, Cardinal Financial engaged a closing agent, when preparing the closing statements, Cardinal Financial was responsible for transferring the payments from the previous escrow to the new escrow and paying the homeowners policy for the next year ( or ensuring that there was enough money in escrow to cover it ). At closing we still had several months on our policy. We were billed for the new years policy, then refunded the policy amount then when the renewal policy was not paid as the money was not in escrow and I received a cancelation notice only after contacting Cardinal Financial did they paid the policy. Now due to their errors, there was a deficiency in the escrow account that has caused our monthly payment to increase over {$300.00} a month as we are about to enter a recession. When I presented to above to Cardinal, they did not address this issue but used my neighbors property tax bill ( not mine ) to refactor the escrow account. The names on our tax bill and my neighbors are not anywhere near the same. Cardinal Financial has engaged in a series of mistakes and errors that have been costly to my husband and I.
|
| 03/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hi, I am contacting you as my mortgage company ( Cardinal Financial ) is engaging in fraud and trying to make me over insure my house, which is illegal. We have paid our insurances to the requirement specified ( cost of dwelling XXXX ) and our mortgage company says we need more coverage ( cost of loan amount approx 357K ). After many phone calls we now understand that Cardinal wants the term replacement cost guarantee in the phrasing of the insurance coverage, which our insurer thought odd and had never done before. XXXX XXXX at Cardinal Financial explained this to us after a long, terse conversation.
XXXX says I have 7 to 10 days to hand this new insurance information to Cardinal or they will force buy more insurance and cost me more money despite paying for the insurance already.
We have sent in this required documentation, yet I am concerned as Cardinal seems to be trying to change terms and force me out of my chosen insurer into a more costly one of their choice. This attempt at insurance fraud in addition to swindling us via higher insurance of their chosen carrier has me concerned about this despicable company who I am stuck with.
|
| 08/08/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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|
I have been in contact with your company since XXXX to no avail. I have been in contact with XXXX from your loss mitigation department. She agreed with everything in this complaint. She was forwarding this information to her supervisor XXXX and I was going to hear from her but I have not heard from either of them. The processor I haven't been able to successfully contact is XXXX XXXX ext. XXXX.
On XX/XX/XXXX I recieved a COVID-19 forbearance agreement for the months of XXXX. I signed, notarized, dated and sent in the loan modification. In this paperwork, written up by your company on XX/XX/XXXX, it stated that my resuming payment of {$1800.00} was to be due on XX/XX/XXXX. I received my statement for XXXX and it was claiming that I owed for XXXX. All credited payments and principal curtailment have been applied to the loan. As far as I can tell this is a clerical error. On XX/XX/XXXX I received a letter stating that i'm in default and that foreclosure will begin if I do not pay the past due amount by XX/XX/XXXX. I have paid for XXXX, XXXX and XXXX. There should not be a past due amount. Again, XXXX was included in the loan modification.
|
| 07/20/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My mortgage Company is Cardinal Financial.
I submitted Evidence of Lower Property Taxes due to my Veteran XXXX Rating on XX/XX/XXXX, that would result in a lower payment.
On XX/XX/XXXX, I contacted Cardinal and requested an update on the Escrow analysis. They had not reviewed, or created a work order for the escrow analysis, and requested that I submit the documents again. This is costing me in monthly payment amount currently, and is an unfair padding of the escrow account, as Cardinal was made aware by the XXXX County Treasurer by letter dated XX/XX/XXXX, that my Taxes were lowered due to Veteran XXXX. Cardinal was even more aware that the amount was lowered, as they Paid half of the lower amount {$1900.00} in XX/XX/XXXX for Tax Year XXXX XXXX half Taxes.
I was told via letter in XX/XX/XXXX payment effective date XX/XX/XXXX from Cardinal that my Escrow analysis was increased to a new tax of {$5600.00} for XXXX taxes, when the County Treasurer submitted a letter to Cardinal on my behalf dated XX/XX/XXXX, that informed them of a " Senior/Veteran Exemption Tax Estimation '' for me, with a XXXX tax year owed in the amount of {$3800.00}.
|
| 12/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
On XX/XX/2020 We contacted Cardinal Financial Company to start the process of refinancing our mortgage. The terms of the loan were acceptable and we agreed to proceed. We were given a rate of 2.875 % and points of 0.194 % with a no-fee rate lock until XX/XX/2020. We used the company 's webservice " XXXX '' to submit and respond to all request for documentation, always within 48 hours. The process was extremely slow and inefficient due to various departments working remotely from home. The title company being used also had major delays due to two hurricanes hitting the Gulf Coast where they were based. As a result, through no part of our own, the loan did not close before the rate-lock ended. Cardinal Financial began extending the lock week by week and charging us a fee. After several conversations with our loan originator, we were told not to worry, that the added fees would be adjusted upon closing. Unfortunately, by the time closing was ready, XX/XX/2020, the points were adjusted from {$670.00} up to {$2400.00} and a lock-extension fee of {$190.00} was added. We were exhausted with the process and needed to close, so we signed.
|
| 12/28/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I paid my XXXX mortgage payment through the Mortgage Companies website, ( Cardinal Mortgage ) on XX/XX/2016, and noticed on XX/XX/2016 that the funds had not been withdrawn from my bank account. I called a representative from Cardinal on XX/XX/2016 and was told that the payment from XX/XX/XXXX was declined, and was instructed to enter a new payment for the same amount, and assured that the payment would not be duplicated. I told the rep. that I was about to leave the country for a week, and wanted assurance that the payment was taken care of. Upon returning on XX/XX/2016 I noticed that a total of 3 payments were deducted from my checking account resulting in NSF fees of {$70.00}. The mortgage company instructed me to email copies of the statement showing the NSF fees, and they would consider repaying the fees to me after 5 - 30 days. They refuse to acknowledge that the 2nd payment was based on instruction from them, and the 3rd draft was clearly done by then automatically as a retry draft as indicated on my bank statement. I do not fell that I need to wait 5 -30 days to see if they decide to reimburse me for THEIR mistake.
|
| 03/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I purchased a house on XX/XX/XXXX through Cardinal Mortgage. XXXX they sold my loan to someone else, which was expected. I checked my credit XXXX and it still showed that I owed Cardinal Mortgage. I contacted them the end of XXXX and they said that it should be taken off by XXXX. I looked again on XX/XX/XXXX and showed that it was still open. I have been talking to the original broker and they have been working with their corporate to get this taken care of. I spoke with them ( Cardinal Mortgage-Broker ) on XX/XX/XXXX, XXXX, XX/XX/XXXX by phone and email. I have had my realtor contact them as well on XX/XX/XXXX and she gets responses that say they are working with their corporate as well. On XX/XX/XXXX the last response was the Cardinal Broker spoke to the CEO of Cardinal about the problem and he said that he was going to look into it. Still nothing. Right now it shows that I owe XXXX XXXX on my home. And it still shows open. My credit usage is 96 %. Right now, the stress and the limits this is putting on me is not right. The broker is doing everything they can and they are also not getting anywhere. I need this fixed.
|
| 03/16/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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|
After our last complaint we were finally able to get our loss mitigation application approved and a trial repayment plan set up on XX/XX/XXXX. This document clearly stated to call, write OR make the first payment by XX/XX/XXXX. We called and made a payment before that date and mailed the documents back signed later after being told to via phone even though there was nowhere to sign. Our trial period is XXXX, XXXX and XXXX. I received a call from collections this morning again asking for our full forbearance balance to be paid and I asked why only to be told that loss Mit removed us from our plan for not returning documents. Naturally I call loss Mit to ask what documents and she says USDA you have to sign and return, well we did. I have email confirmation from consumer advocacy that we in fact accepted our plan by XX/XX/XXXX. The rep tells us to file a complaint with loss Mit proxy because we did everything asked and she cant reverse it. So now here we are planning to make our 2nd trial payment next Friday and were removed from our plan again without a valid reason. This needs to be made right and our plan reinstated.
|
| 04/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
We applied for a refinance from Cardinal Financial with XXXX XXXX on XX/XX/XXXX. We agreed to go with this company because XXXX agreed to adjust the Origination fee from {$890.00} to {$450.00}. There were so many delays, lack of follow up, and multiple requests for information that had previously been supplied that the closing did not happen until XX/XX/XXXX. We never asked for an extension, had wanted a timely closing. When the final Loan Document came I questioned the Origination Fee not being {$450.00} as promised, and on XX/XX/XXXX XXXX assured me it would be reduced. On XX/XX/XXXX, XX/XX/XXXX, and again on XX/XX/XXXX I reached out to XXXX again, because the amount had not been adjusted. XXXX finally answered me on XX/XX/XXXX and said that they would not adjust the origination fee to {$450.00} as initially promised, because they waived rate re-lock fees. We never asked for an extension, always provided requested information the same day requested, and signed all documents immediately. I believe this is unethical, deceitful, and unscrupulous business practice and do expect them to stand behind their commitments.
|
| 02/23/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My mortgage company still has not fixed an issue with my taxes. The timeline is as follows : XX/XX/XXXX The ECheck issued by my mortgage company from my escrow account is dishonored by their bank, and the county returns the funds. The money is supposedly in my escrow account as I paid it at closing.
XX/XX/XXXX The funds are returned into my escrow account XX/XX/XXXX I receive a letter informing me of the dishonored check. I reach out to my Mortgage company and they ask for a copy of that letter. I sent a copy of that letter, and they said it would be handled within 7-10 business days.
XX/XX/XXXX I send a secure message to my mortgage company via their website. No response as of today XX/XX/XXXX XX/XX/XXXX I call my mortgage company. I am placed on hold, then the call disconnects. By the time I get through the automated system, it as after XXXX and they are closed XX/XX/XXXX I call my mortgage company again. I am told they can not help me as the department I need to speak to is closed.
As you can see, I have attempted many times to get a resolution to this issue, but to no avail. I don't know where else to turn.
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| 01/08/2022 |
Yes |
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Web |
Older American, Servicemember |
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On or about XX/XX/21 I started an application process with XXXX XXXX NMLS No. XXXX, Loan No. : XXXX. Each and every one of the requests received thru Octane were adhered to by me in a timely fashion. I advanced {$650.00} for an appraisal on my home in XXXX. I also paid for a pest inspection report and 3 different well water tests out of pocket. The appraisal was not performed until late XXXX. Now they are requesting a 4th well water test ; and, because the XXXX won't accept a pest inspection after 3 months, I have to pay again for all these reports. After 3 months their lock extension fees for the loan have gone up to {$3300.00}. The loan was at 2.25 % and now the interest rates have gone up so much that they exceed what my current XXXX loan is at. Furthermore, they can not seem to be able to secure the correct COE from the XXXX and want to charge me over {$10000.00} for XXXX funding which I will not owe to the XXXX. I am the surviving spouse of a 100 % XXXX XXXX XXXX veteran. Now, they refuse to return my calls or answer any of my communications to them trying to straighten out this mess and close the loan.
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| 09/13/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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We applied for a cash-out refinance with XXXX to get out of an ARM with a balance of $ XXXX, consolidate a XXXX mortgage of $ XXXX, and pay off debt. Specifically, I requested a full 80 % of the appraised value, which my husband and I estimated to be approximately $ XXXX. The initial paperwork we signed showed the mortgage value of $ XXXX associated with an $ XXXX value We spent {$520.00} on an appraisal and two months of underwriting. The appraisal came out to be less than expected - $ XXXX. As a result, the underwriter backed out stating our Debt-to-Income Ratio was too high to take out 80 %. In order to take out 80 %, we needed a D/I ratio of 35 %. However, neither our debt position or income earned had changed. It had always been around 38 %, when considering the mortgage balance, student loans and auto loan that would remain after the refinance. If anything, by refinancing a lesser amount, our debt position would be reduced.
We were deceived. We should have been told up front by the mortgage officer, XXXX XXXX, and the documentation should have reflected a mortgage of 75 % of the appraised value.
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| 08/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
Older American |
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I applied for XXXX refinance loans via internet from a company called Cardinal Financial. They called me, checked my credit, which is in the top 1 %, indicated they would freeze the rates if if I paid for the appraisals that day, which I did. The appraisals were completed XX/XX/XXXX, with both properties being appraised with over {$500000.00} in equity. The process bogged down for nearly XXXX months from what they indicated was a work overload for their underwriters.
In addition to the equity in the properties, I have no debt other than the mortgages and related insurances, XXXX years of credit history, {$54000.00} in annual rental income, {$26000.00} in social security, {$400000.00} in liquid cash in the bank and annual business income of {$100000.00}. Finally, this month they declined both loans as my not meeting debt to income ratios, which is impossible and refuse to refund the appraisal costs.
I believe the real issue is that I am XXXX years old and they lost the price freeze on the loans due to their own incapability of processing.
XXXX XXXX XXXX XXXX XXXX XXXX, California XXXX
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| 08/28/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I began shopping for mortgages and applied through several lenders. XXXX, Sebonic Financial ( NMLS # XXXX ), seemed to be a good online option. The broker, himself, was actually very pleasant to work with. However, as part of the application process, Sebonic requires a credit card to hold funds for an appraisal. I applied on XXXX and received an email that an appraiser had been assigned on XXXX. In that email it said that I needed, as the borrower, to schedule to have the appraisal done within ( 7 ) days. However by XXXX the appraisal had been assigned and conducted, without my or my agent 's knowledge/authorization. It is also worth mentioning that I informed Sebonic the same day that I had signed with another lender, whether or not that 's a coincidence or not, I 'm not sure. Additionally, at no point had I signed an intent to proceed with Sebonic. I have since been charged as appraisal fee of {$430.00} and told that is a non-refundable charge. I 'm not an expert in the mortgage process but this strikes me as a serious ethical issue requiring a refund of the appraisal fee immediately.
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| 05/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I began the process of refinancing my home with Cardinal Financial on XX/XX/2021. My wife and I quickly submitted all are required documents and were given the closing date of XX/XX/XXXX. Since then our closing date has been pushed back 8 times. ( Last closing date was supposed to be on XX/XX/XXXX. ) My credit score has been checked 10 times. My wife 's employer has had to confirm her employment numerous times. My employer has received nearly bi weekly calls for three months. I have been on hold with Cardinal Financial customer service no less then four times. ( The wait time is supposedly 10 minutes but I have never spoke to anyone in customer service even after waiting on hold for 30 minutes. ) My loan officer XXXX XXXX does not respond to emails but will occasionally respond to a text message. Her boss XXXX XXXX has not resolved the issue either. Cardinal Financial has hurt my credit score, my wife 's credit score, wasted my time, harassed our employers and have tried their best to unreachable and un responsive. They have set and missed their own deadlines for the past 3 months.
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| 02/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I refinanced my home in XXXX ( closing scheduled as of XX/XX/XXXX ; loan originated on XX/XX/XXXX ) with Cardinal Financial Services. The home appraised, as submitted to Cardinal for the refinance process, at {$260000.00}. The total mortgage on the refinance was {$190000.00}. They promptly transferred the loan, seemingly internally, to Cardinal Financial. They begin charging PMI, despite there being much more than 20 % equity in the home. I have been unable to get this charge removed, despite requests made in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX My husband called today using a recorded line, and they again simply said that they will " send us the paperwork '' which never arrives. I have paid, at this point, thousands of dollars of PMI erroneously that is owed back to me. It is my understanding that charging PMI on a loan with more than 80 % equity in the house ( in some cases 77 %, but we meet even that criteria ) is illegal under the 1998 Homeowners Protection Act. At this time I need to pursue this beyond the company 's capability to respond.
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| 12/01/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Tue, XX/XX/XXXX, XXXX XXXX to XXXX I need two things from you before we get rolling. In writing-no seasoning requirements needed and no current lease. If Cardinal is good with that then I will get moving on signing everything and getting documents to you.
Thank you sir XXXX XXXX XXXX Tue, XX/XX/XXXX, XXXX XXXX to me Yes sir so we got the approve eligible when we ran it through the XXXX XXXX so seasoning isnt an issue or it wouldnt of given us a yes as well as no lease is required because you have enough income to own the home just to keep it empty if you wanted to haha but if you have 10 mins right now Ill call so we can get this thing locked in and you dont have to worry about the rate changing tomorrow XXXX XXXX | Loan Originator Inside Sales Cardinal Financial Company , Limited Partnership | NMLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NC XXXX XXXX : ( XXXX ) XXXX | XXXX XXXX I received a call stating there are seasoning requirements. They have {$600.00} of my money, not performed what they stated they would and have not returned my calls. Next step is small claims.
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| 09/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my loan in XXXX with Cardinal Financial Company, LP. Since XXXX, I have requested via phone ( 5 times ), email ( XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ) and secure message via their website ( XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ) payment via escrow of my Home Owner 's Insurance. Also, in XXXX, I provided my new loan information to the Home Owner 's Insurance company to resubmit the bill to Cardinal Financial.
Each time I call, I am on hold for 45+ minutes and the call either disconnects or I am asked to leave a message to which I never receive a response.
I have received a notice from the mortgage service company of a delinquent status in my obligation to secure and maintain adequate home owner 's insurance. The notice also indicated if this was not rectified that the service company would purchase home owner 's insurance on my behalf.
I am unsure as to how to resolve this given their extreme lack of responsiveness.
I am concerned of this lapse in coverage and my inability to resolve this issue despite multiple, proactive steps on my part.
Thank you.
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| 12/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is in regards to a mortgage serviced by Cardinal Financial Corporation, located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, IL XXXX.
On XX/XX/XXXX my loan was paid in full. An escrow refund of {$2600.00} was due to be paid to me at this time. On XX/XX/XXXX, Cardinal Financial sent a check to the property address, where I no longer reside. USPS failed to forward the check, despite having a change of address filed with USPS.
I called Cardinal Financial on XX/XX/XXXX and waited on hold for over an hour before the call was dropped by Cardinal 's phone system. I called back and spoke with a representative on XX/XX/XXXX, who told me I had to wait 30 days after the original check was issued to request a new check be sent out.
On XX/XX/XXXX, I called back and spoke with a representative and requested that a new check be sent out to my current mailing address. On XX/XX/XXXX I sent a request through Cardinal 's secure messaging service on their website asking for the escrow refund to be sent again. As of XX/XX/XXXX, I have not received an escrow refund check.
|
| 08/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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This company will not respond to my concerns/complaints. I have tried to have a manager call me multiple times, but I have not heard back. My first complaint is that there has been no communication throughout the whole process and I feel like we have been left in the dark on our mortgage process. Emails were being returned in an untimely manner, if at all. I have still been waiting for a response about why my closing could n't happen when it was scheduled and that request was sent to a manager. It has been almost a week now. This makes me feel like my loan is not important to them. My second complaint is that the day of closing, no one was there to answer my questions and ultimately the closing had to be cancelled. I communicated with this company that I would be making that month 's payment on my current mortgage, but no one ordered an updated payoff for closing so that is one thing we are waiting on. This lack of initiative prevented our scheduled closing. Finally, I got a call from this company tonight, but was not satisfied with her response.
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| 01/30/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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We don't have a major complaint, but were advised to send this message by our financial counselor as it happened while he was on the phone with Cardinal Financial during our phone call to them to receive information regarding loan modification. The number we called to request information ( XXXX ), we were requesting the name of a loan servicer on our account, we were not aware we hadn't been assigned one at that point. The employee answering the phone said she was 'just a call center ' and did not have that information, our financial counselor asked to speak to a supervisor and she put us on hold and returned several minutes later and stated there was no one available for us to talk to, so he did state that based on the CFPB we did have a right to speak to someone to receive help with our questions and the employee hung up on us and we did not receive a return call from Cardinal Financial. We did, however make another call later in the afternoon and were assisted by an employee in the Foreclosure Dept named XXXX and she was extremely helpful.
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| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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On XX/XX/2022 I was informed that XXXXXXXX XXXX XXXX XXXX, a Senior Loan Originator with Cardinal Financial Company , Limited Partnership | NMLS XXXX that my driver 's license was required in order to extend a loan to my father, who goes by the same name, when I was not involved in the loan transaction. XXXX XXXX indicated that because my father had briefly used my address to receive mail, CFC 's underwriters assumed that the property I own was my father 's property. On the call with XXXX, I informed him that I believed that asking information of a family member not related to the loan transaction and threatening to cancel the loan over it, did not seem correct. Due to the large number of potential damages my dad faced if the loan was cancelled, I, under duress, provided private information, such as my license, to XXXX XXXX via e-mail.
It is my belief that CFC 's underwriters or XXXX XXXX would not have asked the information of a landlord of the same name, and only requested the information based my familial connection to my father.
|
| 02/15/2021 |
Yes |
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Web |
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I have try to communicate with the department in-charge of my complaint but they cant provide any information back to me. I tried calling, emailing but no success yet and its been 3 months already.
My complain is the following : To Whom it may concern, I sold my property back in XX/XX/2020 and both the cardinal and title agency sent a check to pay the property taxes and at the end the tax collector processed the title agency check.
I called the Tax Collector here in XXXX County and the tax refund was sent to cardinal financial ( XXXX XXXX XXXX ) My request is to send me the check of the taxes to my new address XXXX XXXX XXXX XXXX FL XXXX or wire transfer to my XXXX account.
Property information XXXX XXXX XXXX XXXX, XXXX, FL XXXX Cardinal Financial Loan : XXXX If you contact the XXXX County Tax Collector, they can provide you with the details about this process to resolve the issue.
XXXX County Tax Collector XXXX : XXXX XXXX XXXX I look forward to hearing from you soon.
Thank you in advance, XXXX XXXX XXXX XXXX XXXX
|
| 08/11/2021 |
Yes |
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Web |
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I am a XXXX and I would like to file the complaint on behalf of XXXX XXXX and myself The lender, XXXX XXXX nmls # XXXX, of Cardinal Financial XXXX XXXX nmls # XXXX, not doing his job and being dishonest in the process of the loan. The home was UC on XXXX XXXX and ( appraisal ordered XX/XX/2021 ) finally did not close as of today XX/XX/2021 due to Buyer not qualified for the loan after 9weeks UC. According to buyer 3 weeks ago the lender switched loan types to Conventional from FHA and never told me nor did he supply a new loan disclosure to the buyer to be aware of changes. The lack of professionalism and communication was the worst Ive ever dealt with in 17 years of being a XXXX. My buyer took money from a XXXX to purchase a house with knowledge from his lender that he could purchase a home and now he will be penalized if he does not use the money he withdrew by the end of the year. As an XXXX XXXX of 15 years, this should have never happened to a consumer.nor should anything be under contract for 9 weeks in false pretense
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| 01/16/2018 |
Yes |
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- Trouble during payment process
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|
Web |
Older American, Servicemember |
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We were granted Forbearance on our mortgage payment for the month of XXXX 2016 because were declared a national disaster area by FEMA. That mortgage company sold our loan the same month to a different mortgage company and said they would " reach out to us to discuss payment of the missed XX/XX/XXXX installment ''. No one ever did.
The new mortgage company, Cardinal, does not seem to recognize this. They have sent us past due letters and I have called their customer service many times to try and get it straightened out.
I will be attaching a timeline of all of our payments and the confirmation numbers and dates. I also have itemized with whom we spoke, where and what time. The last call being to a supervisor named XXXX who said he would look into it and get back to us. He did not. We are receiving past due 2 months letters, and yesterday a phone call to my wife that they are reporting it to the credit bureau. Plus a letter just came saying they are going to take our house away.
A complete timeline of my efforts is attached.
|
| 10/16/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
On XX/XX/XXXX we requested information regarding a refi of our home for a lower interest rate. We purchased our home XX/XX/XXXX for {$230000.00}. Financed {$120000.00} at a 5 % rate for 30 years. We submitted a standard form and posted it on the Internet. A gentleman by the name of XXXX XXXX was our primary contact. He assured us that with our credit, financial history and stability that he felt sure Cardinal Financial LLC. could provide this service. We paid {$500.00} that day for an appraisal, which we put on our XXXX XXXX.
As of this date, XX/XX/XXXX we have had 11 revisions, repetition of information scanned to Cardinal. They continue to require information that does not have bearing and is repetitive. We are as of this date XXXX, XXXX terminating association with Cardinal Financial LLC. Delay of completion of this contract, multiple request for additional information previously supplied, concern regarding use of our private information are all factors. Any information provided to Cardinal Financial LLC May not be used.
|
| 11/01/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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Lender : Cardinal Financial Company Originator : XXXX XXXX, NMLS ID : XXXX State MLO ID : XXXX Issue : Spoke with XXXX on XX/XX/21 regarding a HELOC option. This was the starting point for my search for a HELOC and needed basic details about their product offering. Asked for general terms, rates, payback period etc. XXXX refused to assist unless I was willing to provide her my personal details so she could verify my credit score. I refused to provide this info as I was only looking for the details regarding her companies HELOC options. She repeatedly attempted to ask for personal details ( DOB, Social, etc. ). I reiterated my intention of not providing this detail until I knew what Cardinal could offer. She advised that if I was unwilling to let her run credit, she could not provide any HELOC details. Call ended and I eventually received a notice of credit denial from Cardinal.
XXXX XXXX actions were unhanded at best and her unwillingness to help unless she could verify my credit score was unprofessional.
|
| 11/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
I attempted to contact Cardinal Financial Company on three occasions : XX/XX/XXXX, and XXXX, XXXX.
I received my escrow analysis. From the analysis, it looks like I have a shortage of {$210.00}, which spread out over 12 months of payments adds {$17.00} and brings my total monthly payment to XXXX. Based on the data in the electronic system and on the new payment analysis, Cardinal 's documents indicate a monthly payment of {$2100.00}. This would result in an overpayment of {$190.00}. Further on the payment coupon, included in the Escrow Analysis, I am provided an option to pay the full shortage of {$210.00} or have a monthly increase of {$2100.00}.
In short, the Escrow Analysis contains multiple inconsistencies, which have now been hard coded into my revised payment plan. I have sought clarification from Cardinal Financial Company via their secure portal and have not received a response. This new payment goes into effect on XX/XX/XXXX and I am concerned about the errors in documents provided by Cardinal.
|
| 08/10/2022 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
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I applied for forbearance In XX/XX/XXXX and was approved. I requested an extension in XX/XX/XXXX so my forbearance ended XX/XX/XXXX. The mortgage company reported 120 day late on my credit report in XX/XX/XXXX which caused my credit score to drop almost XXXX points. I filed a complaint and they fixed it, only for it to be reported back on my credit report 1 week later with another 120 day late. I now have to contact all the credit bureaus once again to try and get this resolved when I just had to do this 2 weeks ago.
I was also awarded $ XXXX to pay back the past due balance from New York XXXX XXXX XXXX XXXXXXXX. They have been waiting since XX/XX/XXXX to hear from Cardinal Finance on how they would like the funds and Cardinal Financial has not responded with that information. They are doing nothing to resolve this issue and they keep reporting me to the credit bureau although I was in forbearance. I am getting extremely frustrated with this mortgage company as they are causing me extreme stress.
|
| 02/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
On XX/XX/XXXX I contacted Cardinal Financial regarding the removal of my PMI in XXXX, XXXX when the principal balance of my mortgage would reach 80 % of the " Original Value '' of my home.
By letter dated XX/XX/XXXX I was notified that I had two options ; XXXX ) make a principal reduction payment of {$3100.00} or XXXX ) Pay them {$190.00} for a property evaluation to determine the " Current-Value '' XXXX ratio XXXX
By letter dated XX/XX/XXXX I informed Cardinal Financial that I was requesting cancellation of the PMI after my XX/XX/XXXX payment when my principal balance would be 79.67 % of the " Original Value '' of my home.
By letter dated XX/XX/XXXX from Cardinal Financial, I received the same information that was sent to me dated XX/XX/XXXX.
It's like they did not even read my letter and sent me a generic response letter and did not even look at my account to see that I have been making an additional monthly payment of {$1500.00} per month since my mortgage payments began on XX/XX/XXXX.
|
| 06/26/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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On XX/XX/2022, I was kicked out of Loss Mitigation with no reason given to me. The entire time I was in the program, they repeatedly told me to just wait to receive modification paperwork to sign. I never received this paperwork after months of me calling to obtain it to fix my mortgage. Despite their knowledge of me not receiving any paperwork, my loan was still removed from Loss Mitigation and is now being reported to my credit bureaus in violation of guidance regarding Covid assistance.
Currently, I have secured assistance from the " XXXX XXXX XXXX XXXX '' program to pay my past due balance. Now, Cardinal Financial is doing the same thing as prior. They will not respond to the program to secure the grant. Based on this, I requested a face to face interview and have yet to be granted an in person or virtual interview as required.
Cardinal Financial will not work with me to make arrangements on my federally funded home loan. This is an intentional and discriminatory act to take my property.
|
| 06/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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|
The below lender have pre-approved me based on my explained job condition, however denied me from final approval ( in fact did not give any response until I lost my ability to recover my easement payment of {$3500.00} ). Finally after my pushing of several days for a response ( one way or another ), they denied the application. But they this time, refused to transfer the Appraisal that I paid for, to the new lender that I have agreed to work on. There is no contract that says it is their appraisal as I paid for it and only gave authorization to appraiser to release it to them. The transfer of appraisal has no cost to the lender nor hassle. But it will cost me over {$520.00} again to order a new one. I would like to file a complaint about this lender. Lender XXXX XXXX ( aka Cardinal Financial Company ) NMLS # : XXXX Loan Originator Name : XXXX XXXX NMLS # : XXXX Lender Address : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, MD XXXX Phone : ( XXXX ) XXXX Email : XXXX Fax : ( XXXX ) XXXX
|
| 02/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
I have been in contact with Cardinal Financial since receiving a notice on XX/XX/XXXX that my taxes were delinquent. I have called numerous times, from XX/XX/XXXX through XX/XX/XXXX, with no resolution. I was told numerous things including : we also received the delinquent tax notice, I am showing that your taxes were paid, they are still working on it, I am escalating your request, You should have confirmation in 24-48 hours, and You will hear from a manager within 5 business days.
None of these statements were accurate nor true. They were meant to get me off the phone as quickly as possible. I have talked to supervisors and left messages for their supervisors to no avail.
I called the delinquent tax collector for my school and they have not received a request for payment of taxes on my behalf.
I have the dates and times and the people I talked to if they are required.
If I wait for Cardinal Financial to resolve this I will have to buy my home back at Sheriff 's sale.
|
| 10/09/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for a refinance mortgage on my single family home in which I reside.
I have provided information parsimoniously requested of me for the past 4 months.
I have been strung along on this process being required to increase my home insurance coverage to accomodate Sebonic Financial requirements. I have provided XXXX appraisals demostrating I have well over 40 % equity in my home. When I began engaging with Sebonic Mortgage and Cardinal Financial process my credit rating was very good, I received this email in XXXX from the Mortgage Representative XXXX XXXX, " Finally! Thanks XXXX. I just requested update from lockdesk. I know they are slammed. Will provide update as soon as I hear from them. May not be until tomorrow though. Thanks XXXX. " On Wed, XXXX XXXX, 2015 at XXXX XXXX, XXXX XXXX XXXX XXXX ; XXXXXXXXXXXX & gt ; wrote : '' Yes, we finally received the verification information. We had to get XXXX to update their records with the third party verification company. ''
|
| 05/18/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Cardinal Financial Company excepted my application for refinance in XX/XX/XXXX, At the end of XX/XX/XXXX A closing took place at my home, to find out that The finance Company in question canceled the original closing, for mistakes made within there Company, I got no response to why it was cancelled, As A result of there negligence to this important matter, I then asked the loan officer XXXX XXXX if I should continue to pay my mortgage as i always do, I was advised to hold the payment because a new closing was going to take place during the same week the first mortgage closing was cancelled, as A result to the poor advise given to a first timer such as my self i took his advise and held the payment, Now XX/XX/XXXX I have a late payment on my credit report I have now been late charged form my original mortgage servicer 3 Times, And now as a final result Thanks To Mr XXXX I was declined to move forward with the refinance thru Cardinal Financial Mr XXXX XXXX ID XXXX
|
| 12/15/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I have been approved by Sebonic financial to purchase a home as my primary residential and based on the lender 's requirements I started searching and made an offer on a home, the offer got accepted and we have inspection contingency removed now after 19 days they first asked me for {$470.00} for appraisal fee, after paying the appraisal fee they came up with a new requirement to provide 6 months of reserves of payment while they were aware of all my bank accounts and assets from the very beginning of pre approval process and they knew I can not provide 6 months of reserves. Now they disapproved my loan causing me to lose other opportunities on other homes, and spending {$1000.00} on inspection and appraisal.
I can say they were underestimating every piece of information at the beginning to just make us proceed the work with them. Fortunately I have all the emails and documents they have sent me which show they were not providing the correct information.
|
| 03/11/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have received letters from Cardinal Finance stating my request for forbearance isnt complete.I callled to go over the options and I was directed to Consumer Finance. The person simply stated I was in forbearance and there was nothing I needed to do. I asked what I need to do when forbearance is over because I can not make balloon payment and she directed me to contact CFPB.
I also called because my escrow has increased 2 times in the 15 months in 7 months. When I called to ask why it keeps increasing I was placed on a long hold and was told to call my town or insurance company. My mortgage rate has increased over XXXX in 15 months and I asked how much I need to pay to have my monthly rate back when I purchased of {$2500.00} I was given an incorrect amount and I still do not know how I can pay the escrow shortage or what the amount that has to be paid. I can never seem to get assistance I am always directed elsewhere and it is very frustrating.
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| 01/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My wife and I are looking to purchase our first home and reached out to Cardinal Financial to complete an application and obtain a pre-qualification in order to put in an offer for a house we've like. We spoke to XXXX XXXX, Senior Loan Originator at Cardinal Financial ( NMLS # XXXX ). XXXX guided us through the process and then wanted to start the application over the phone. I was not comfortable providing my SSN over the phone, and wanted to provide it in the online mortgage application. XXXX was very insistent that I give him my social. I ultimately did not, and proceeded with the online application. XXXX emailed me later in the day accusing me that I had provided a fake SSN in my application. I was highly offended, but more importantly, I'm concerned about any potential SSN privacy issue. I would highly appreciate if CFPB can investigate this case with XXXX XXXX and Cardinal Financial more broadly on any potential data provacy/fraud issues.
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| 10/28/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
Servicemember |
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Cardinal financial has mislead our family so many times over the course of a few months while working with them to obtain our home loan. They have requested documents which are NOT required as this home is a VA loan and some documents simply do not even exist. We were approved based on accurate information we gave, then we are days from closing XXXX we are being told they now require documentation that was not initially required, nor is it a requirement of the VA funding process. Our family who is a military service family has already invested nearly {$1000.00} in this process. I want Cardinal financial to be held accountable for not only what they have done to our family, but also I would like for their offices to be investigated as we are not the only ones to have this happen. We have emails, and documentation including recordings ( allowed in AZ ) to further prove our claims.
Thank you for your help in this matter XXXX and XXXX XXXX
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| 08/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Company continues to request a full year of school taxes which violates the law which says they can request a maximum of 2 months. Taxes were confirmed paid on XX/XX/XXXX by current lender and it shows clearly that they are not due until at least XX/XX/XXXX. There have been many instances through the process where they have not completed their due diligence and generated documents with inaccurate numbers and have attempted to charge me fees for the loan being delayed when I have submitted everything on time. Their last set of closing documents come one day after a disclosure that showed I did it need to pay the school taxes in whole. Yesterday, the closing documents showed I needed an additional XXXX for the already paid school taxes. Their solution was that I should finance those - which is not lost on me that they would collect on the interest of that, while I clearly do not have to even pay them as I have a year before they are due.
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| 02/21/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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in XX/XX/XXXX I paid to cardinals financial theamount of {$5500.00} due to payments missing. After that month I been paying the monthly payments. On XX/XX/XXXX I was notified that my loan again was in process for foreclouse. I contact their deparment and i was informed that my loan only was missing XX/XX/XXXXand XX/XX/XXXX payment. I contacted their law fim XXXX XXXX XXXX and they send me reinstament quote for the amount of {$9100.00} per their statement I am behing 666 payments which does not make sense. Their refuse to give me a history of payment starting from XX/XX/XXXX to now to see how and what payments are missing. I was told by this law firm that I have to pay this, but why if I dont own them this amount. the loan # XXXX with Cardinals fiancial ( XXXX ). their aw firm is XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX | XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX.
XXXX XXXX XXXX, GA XXXX Fax : XXXX XXXX XXXX
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| 07/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan was serviced by Cardinal Financial. The loan was transferred to a new servicer on XX/XX/2021.
I made a payment through my bank 's automated bill pay service on XX/XX/2021. The payment was processed on XX/XX/2021.
The payment was not transferred to my new servicer.
I have contacted all 3 parties involved : New servicer claims the XX/XX/XXXX payment was never transferred.
Bank claims the XX/XX/XXXX payment was processed by Cardinal Financial.
Cardinal Financial has made various claims. Initially, they claimed a payment was never received/processed on XX/XX/XXXX. After providing them documentation from my bank that there was payment made, they claimed that the payment was forwarded to the new servicer.
I asked for documentation to show proof that the payment was processed and have not received the requested. I have requested it 3 times since XX/XX/XXXX, and have not received it to date ( XX/XX/XXXX ).
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| 02/07/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I was put on a forbearance due to the pandemic starting in XX/XX/XXXX. During that time no payments were made since I was on a Forbearance. The Forbearance ended in XX/XX/XXXX. I was set to resume making payments in XX/XX/XXXX which I did. I was advised to submit a application and requested documents to be reviewed for a Loan Modification to bring the loan current which I did. On XX/XX/XXXX I was put into active foreclosure. I am constantly having submit and resend documents. I get a different answer from loss mitt every time I call. Anytime I ask to speak to a supervisor or XXXX I am denied. I am not being helped at all. I am trying to retain my home and since I was put on a forbearance due to the pandemic they are required to provide me retention options since I can afford the home. I am begging for help because I am getting no where with this mortgage company.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
( XXXX ) XXXX
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| 09/23/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XX/XX/2022, consumer applied for an extension of credit via a credit application to acquire property for personal, family, and household use. Consumer completed this application with CARDINAL FINANCIAL COMPANY. On XX/XX/2022, CARDINAL denied consumer 's application for an extension of credit. The ECOA makes it clear that no creditor shall discriminate against any applicant with respect to any aspect of a credit transaction because the applicant has in good faith exercised any right under the CCPA. CARDINAL failed to send an adverse action letter to consumer within 30 days of receiving a completed application. On XX/XX/2022 Consumer sent CARDINAL a correspondence to remedy the discrimination and violation, but CARDINAL failed to accept my offer or counter my offer. In my correspondence, CARDINAL declined to compensate me for the discrimination and also failed to address the approval for the extension of credit.
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| 01/25/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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My wife and I bought a house and closed on XXXX/XXXX/XXXX. At the time that we bought the house the taxes per year were {$900.00} a half because there was a tax abatement that we were not made aware of. The title company collected the {$900.00} from the seller XX/XX/XXXX. We have just received our tax bill for XX/XX/XXXX and the bill is {$1500.00}. That is about {$640.00} more than was expected. I called my mortgage company and they have stated that they paid it, but our payment is going to increase by over {$200.00}. I called the title company and they stated that they are not responsible because they based the tax on XX/XX/XXXX. I can understand that the taxes have gone up even though no one has explained the abatement to me, but for me to have to pay the {$650.00} in tax for a time period in which we did not live here is unacceptable. I would like to be advised on what I can do with this issue.
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| 03/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I emailed clientcare@cardinalfinancial.com the first time on XX/XX/XXXX at XXXX XXXX explaining the situation being that my property taxes were paid at closing but they had not been paid to the county yet and I paid the first half taxes to the county myself in error because I forgot they were in escrow. I explained that the second half is due at the end of this month XX/XX/XXXX and that I need the {$760.00} which is held in escrow for the first half tax refunded to me.
XXXX XXXX XXXX XXXX XXXX and Virginia XXXX XXXX of Servicing | Operations both emailed me and confirmed the error and submitted payment to the county for the second half tax but neglected to address my multiple requests for a refund for the amount of tax that I paid and never provided telephonic contact info that I requested or called me as requested at the telephone number I provided. thank you for looking into this matter.
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| 12/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied for a loan with Cardinal Financial. I was contacted by the loan officer XXXX XXXX who told me based on everything I was telling him and the documentation I provided him he was able to do the loan. I provided my paystubs and XXXX the day he requested them. He told me I was approved and collected {$450.00} for an appraisal. It was two weeks after the appraisal and XXXX stopped returning my phone calls or responding to emails. Finally in a text message he told me I have been declined for the loan. That was the last time he replied or responded to any attempt I made to contact him.
I feel he misrepresented the likelihood of being able to refinance my mortgage or does n't have enough experience with the guidelines to know if he can do a loan. I was told I was declined due to debt to income problems, but all my income was provided to him as soon as I applied for the loan on day XXXX.
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| 01/24/2023 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Payments received by Cardinal Financial and has not applied it to the payments. Still reflecting Im behind over {$7000.00} when the payments were sent. Cardinal Financial has denied receiving the payment since XXXX XX/XX/2022. They asked for the payment check number and still applied the amount. The checks were cashed. check # XXXX to Cardinal Financial Company sent XX/XX/2022 posted XX/XX/2022 for {$880.00} check # XXXX to Cardinal Financial Company sent XX/XX/2022 posted XX/XX/2022 for {$5500.00} check # XXXX to Cardinal Financial Company sent XX/XX/2022 posted XX/XX/2022 for {$880.00} These payments were for XX/XX/XXXX, XX/XX/XXXX and the rear amount.
Its frustrating when this has been going on for months and all the while the payments were received by a mortgage business.
They responded to previous complaints as if I was harassing them, when in fact they have not applied the checks.
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| 08/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XX/XX/2020, I went to the website XXXX to check my credit score and decided to see what kind of refi rate I could get on my first mortgage. I was shown a prequalified rate of 2.65 % and XXXX points from a company called Cardinal Financial. Note, they know my credit score and LTV.
I clicked apply and was called by a Cardinal MLO that day. I explained that my existing rate was 3.25 % for a 30 year fix, and he send me a link to apply. I applied on XX/XX/XXXX. The MLO did not call me back until XX/XX/XXXX. At this point he said that I could still get the 2.65 %, but now it required interest prepayment ( points ) with a 39 month break even!!!
What is infuriating is that they did a hard credit pull on XX/XX/XXXX, which has lowered my credit score, and they did so apparently with no intention of honoring the pre-qualification rate. This is bait and switch, and it damaged my credit score.
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| 05/12/2017 |
Yes |
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- Trouble during payment process
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Web |
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My mortgage payment is {$2400.00}. It includes a {$160.00} MI payment. The MI amount will never fluctuate. My account is not impounded for taxes or insurance. Every month I pay {$2500.00} which calculates to {$70.00} in principal reduction. Repeatedly, Cardinal Financial applies the {$70.00} to my escrow account. I have called them and sent them messages through their message center. They have corrected the problem but they have not back dated my payments. As you know, on a mortgage, interest compounds daily. If my payments are never applied on the date in which they are originally received and my principal reduction funds are not posted when received, over the course of my 30 year mortgage Cardinal Financial would have stolen money from me by way of charging/collecting interest they have not earned. A very clear UDAAP violation. Please help me in resolving this problem. Thank you
|
| 10/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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|
Web |
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On XX/XX/2016. I started an application for a mortgage with Cardinal Financial Company , LP dba Sebonic Financial. I was charged XXXX dollars to order an appraisal on the property I was buying. On XX/XX/XXXX, before the appraiser was even ordered by Cardinal Financial. I changed my mind about working with Cardinal Financial, and asked them to cancel my appraisal, and reverse my charges.
On XX/XX/XXXX I received an email from XXXX XXXX, the loan originator I was working with at Sebonic.
He wrote ; " Not ignoring this request, I 'm just waiting on confirmation that your appraisal refund has been processed and will follow back up with you. Hopefully, everything is going well for you '' We 've been going back and forth. Him telling me the refund was being processed, and I saying that I have not received it. As of today XX/XX/2016. I have yet to receive a refund from Sebonic Financial.
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| 03/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/22 I received a notice from our municipality that taxes, which are escrowed, were not paid. When contacting the bank that we refinanced with we received the following explanations : ( 1 ) that there was an error in the system and they could not pay the taxes and sent a check to us over a month ago which was never received, ( 2 ) that the taxes were paid at closing, but the municipality has not record, ( 3 ) that the title agency that did the closing did not fill out paperwork properly.
Cardinal Financial has poor record-keeping and operations, they have created a situation by their own sloppiness in which they are taking money as a requirement of the mortgage and placing it in escrow to pay property bills but not actually fulfilling their fiduciary duty, and giving answers that do not resolve the problem, and raise questions of their ability to be a competent fiduciary.
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| 06/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
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Cardinal Financial loan officer was bothering me non stop for months, finally spoke with her on the phone to get an idea of purchasing my first home and next thing i know i see an inquiry notification while on the phone with them first off i never gave written or verbal consent to pull my credit and now the loan officer will not return my calls and the company i cant get ahold of either, im pretty sure they have fake reviews all over the place because im finding many complaints about real clients who have the same situation they pull credit without authorization and will not return calls this is adhering me from getting a home loan approved now they dinged my credit with a hard inquiry which i have to wait 2 years to apply again this is fraud and nothing but fraud I NEVER GAVE CONEST WRITTEN OR VERBAL FOR THEM TO PULL MY CREDIT REPORT, please help me get this off i need a house.
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| 10/01/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I had a loan through Cardinal Financial and had sent a letter saying I wanted to recast the loan. They sent me a letter on XXXX XXXX with instructions on what to do ie. send the {$300000.00} and a {$300.00} dolllar non-refundable fee. I followed the instructions in the letter and was told that I would recieve the contract via XXXX and to sign it and send it back.I never recieved the package and on about the XXXX of XXXX I recieved a letter stateing that XXXX XXXX would be servicing my loan. After waiting some time I called XXXX XXXX and was told they did not do recasts and I would have to wait 6 months to refinance. I had a financial advisor that helped me with the original loan and she has made several attempts to settle the matter but Cardinal has stopped responding to her e-mails and calls. I feel this was dishonest since they took my {$300000.00} and did not recast the loan.
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| 06/15/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Cardinal Financial XXXX XXXX XXXX failed to follow through on his promised to fix the issue and return the Appraisal fee. Once I pressed the issue he stopped responding to my voicemail messages and emails. You would hope the Top Manager would lead by good example. In his response to my complain # COMPLAINT ID XXXX, SUBMITTED ON, XX/XX/XXXX. The company claims that my DTI was high. All this time the company knew I was going to buy a new home since my family had out grown our current home. The company even provided me with a Prequalification letter for the next house. I am not sure why they have denied me the refinance when they had all the information for more than a year since XXXX of XXXX. It feels like they were not happy that I was going with another lender for a Major loan amount with another lender. This made them furious and they denied me the refinance on my rental home.
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| 05/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
|
Loan Servicer : Cardinal Financial Company Address : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NC XXXX NMLS ID XXXX Contact XXXX XXXX XXXX Contact NMLS ID XXXX Contact Email XXXX Phone XXXX I was attempting to do a refinance with Cardinal Financial. Rate lock was for 2.75 % 30 year fixed for a refi Owners : XXXX XXXX XXXX XXXX XXXX XXXX Property Address : XXXX XXXX XXXX XXXX XXXX XXXX, HI XXXX After many months attempting to close this loan, Cardinal Financial would not honor the original estimate/ rates & terms given to me. They said they would, but a " computer glitch '' was preventing them from doing so. I changed the refinance to a different Servicer who was able to honor the rate/terms in original estimate. XXXX was very difficult to communicate with during the process of the loan. She was always available prior to locking in on the rate. I would never use Cardinal Financial.
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| 05/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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Cardinal Financial / XXXX engages in deceptive business practices. During the closing process, Cardinal Financial attempted to raise my monthly payment by over {$50.00} per month. Then Cardinal Financial delayed my closing by two weeks and asked me to pay for the privilege of their delay. They attempt to draw out the process and trick unwitting consumers into paying the fees caused by their delay. Even more egregiously, the fees are to continue to lock the originally offered interest rate. Rates have gone down since my application. Not only are they trying to require me to pay fees, they are trying to do so in order to receive a higher interest rate than I otherwise would have.
I would avoid Cardinal Financial / XXXX. I read the reviews like mine before I continued through their application process, but continued to pursue them as a funding option. That was a mistake.
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| 11/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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I used Cardinal Financial as my lender on a new home purchase. During the application process, I was to obtain a survey, which costs would be paid out of pocket. The first payment was {$500.00}, which I made via credit card to XXXX XXXX. Because it was new construction, the bank wanted another survey which cost an additional {$150.00} which I also paid out of pocket via a credit card on XXXX/XXXX/2016. During closing I noticed that my closing docs had a charge of $ XXXX for the survey that they indicated they paid to the vendor. They indicated to contact my closing agent XXXX XXXX for a refund. I called XXXX that afternoon and she indicated that she would get that processed right away. In fact I received an e-mail on XXXX XXXX that she requested the refund. To date I have not heard back from the lender on this. After several attempts, the lender is no longer responding.
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| 12/01/2015 |
No |
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- Application, originator, mortgage broker
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|
Web |
Older American |
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I attempted to lower the current, 7 %, interest rate of my home by refinancing. I was contacted by Cardinal Financial Company to refinance my mortgage ( recorded ). I told the Cardinal representative about prior attempts to refinance and prior appraisal fees paid. I was NOT willing to pay for another appraisal. I also gave the Cardinal representative underwriting information that would be on my title search. I was trying to be as transparent as possible. This representative assured me that I should have NO problems acquiring refinancing. I subsequently paid the {$470.00} for an appraisal. After 82 long days of meandering, Cardinal denied my refinance. I feel that if lending institutions did the underwriting, credit check, etc. FIRST ; they would then ascertain what an appraisal amount should be. Instead they collect appraisal fees FIRST. Sounds like a scheme to me.
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| 12/30/2019 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
My home was purchased as a VA home loan in XXXX, XXXX. At that time the company handling my loan was in the process of being purchased by another company - Cardinal Financial.
In XXXX, XXXX I applied through my loan agent for an Interest Rate Reduction Refinance Loan. I was advised that we could not process the IRRRL loan due to the fact that Cardinal Financial had NEVER filed for the loan guarantee portion of the VA home loan through the VA. So since early XX/XX/XXXX I have been waiting on Cardinal Financial to get with the VA Home Loan processing center and get the loan guaranteed. I have not made the payment for XXXX of XXXX since I was approved for the refinance loan. Cardinal just told me today ( XXXX, XXXX, XXXX ) that they had to send my guarantee request to the VA for a Manual Guarantee. The VA said this could take up to 60 days to finalize.
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| 12/31/2020 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
I went to refinance my mortgage with Cardinal Financial Company in XX/XX/2020. Even though the process was started, I decided not to refinance with them. However, I continued making my monthly mortgage payments on time. When I decided in late XXXX to refinance with another mortgage company, I was informed my property taxes had not been payed. The new company sent of the Tax Assessment on XX/XX/XXXX and not only was the taxes not paid incurred a penalty fee because the due date had passed. I called Cardinal on XX/XX/XXXX and was unable to speak to anyone regarding escrow account. I called again on XX/XX/XXXX. The customer service rep did not know why my property taxes were not paid even though I was making my monthly payments on time and had not closed on a refinance. I end up owing the State of California {$7000.00} to include penalty fees.
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| 06/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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|
Web |
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I had applied for mortgage on XXXX/XXXX/16 with Sebonic/Cardinal Financial. They charged my credit card on XXXX/XXXX/16 for {$480.00} as appraisal fee. About one hour after the charge ( same day ), I called and informed them that I am withdrawing my application for mortgage with them so there is no need for appraisal. I also requested that the money charged be credited back to my card, both over the phone and in writing, as an email. They did not credit the money back and today I received property appraisal that was done on XXXX/XXXX/16 despite my withdrawal of the mortgage application at the earliest stage of application.
following is the company/loan originator information.
XXXX XXXX | Loan Originator Originator XXXX XXXX Cardinal Financial | Company XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NC XXXX XXXX : XXXX | f : XXXX
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| 03/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
We lost our home in a wildfire. This was a federally declared disaster. Cardinal Financial holds our Mortgage Loan. All insurance proceeds checks are made out to Cardinal Financial, as well as us. We have endorsed all checks and forwarded them to Cardinal. On XXXX XXXX XXXX we mailed our most recent insurance check to Cardinal. They have not returned our money to us. We understand their need to hold the amount of our loan, but these funds are above and beyond that amount. Cardinal is delaying are ability to move forward on our rebuild. We have written to Cardinal on XX/XX/ asking them to release the funds. We called and asked for the funds on on that date and also on XXXX XXXX XXXX We spoke to a supervisor named XXXX in the Loss Draft Department. She said to write a letter of request which we did. We still have had no response.
|
| 09/04/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
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|
RE : Cardinal Financial LPIn applying for a 30year FHA loan product the servicer deliberately delayed with processing and underwriting in and overcharged from the material GFE. The delay was blamed on inundated staff with overwhelming applications.
reference : XXXX Approval No. XXXX LICENSE XXXX providing all the needed paperwork they were non-responsive as this is how they can justify providing multiple rate-lock extensions and have complete disregard for the binding GFE.
XXXX ( attached ) does not reflect the origination fees supplied with the GFE.
The GFE was charged multiple rate locks because of the lack of service provided from Cardinal Financial : XXXX the original GFE does not reflect the XXXX XXXX XXXX ) promised lender credit of {$690.00} dated XXXX/XXXX/15 when the loan was locked. XXXX attached email ) XXXX
|
| 12/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had refinance my loan with Cardinal Financials ( XXXX ) around XXXX, switch from XXXX. And that time my loan was XXXX. And I had refinance amount was XXXX including the closing costs, and also I had paid some closing cost amount, i.e. approx. XXXX.
During shopping for refinance, I was using XXXX as approximate amount, as it took some time and I had been paying the XXXX and eventually I took a loan of XXXX.
Only in he month of XXXX XXXX XXXX I realized, that the mortgage company is taking money form on the basis of XXXX and they used it as deferred loan which I was never aware of.
I have been following up with them for the last 2-3 months on the same, but it's not getting resolved.
I sent so many mail and calls and even now I'm on a call which is kept on hold for the last 35 mins. It ruined my life.
|
| 02/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My name is XXXX. Cardinal Finance has transferred my mortgage to XXXX XXXX.
I made a payment of {$1300.00} to Cardinal Finance and they said they suspense the payment and transferred to my account with XXXX. Just to add into this case.
I made the payment with Cardinal Finance on XX/XX/XXXX that reduced the Principal Balance to XXXX and XXXX XXXX. They then reversed the payment on XX/XX/XXXX to move my balance back to XXXX with escrow XXXX.
My loan was then transferred as {$210000.00} with the balance and the escrow to XXXX. I called Cardinal Finance customer service many times and they said my payment was suspense and transferred to XXXX. I called XXXX, they made me send my case to a research payment team but have not heard back. When I call them again they referred me to contact Cardinal Finance again.
|
| 11/28/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I was grated a trial payment back in XX/XX/2021. I was sent XXXX modifications payments. I full filled the trial payment successfully. I have been waiting on a final paperwork for the modification but to no avail. I was told to continue to send the modification payment amount until the modification is finalized. It has been over a year but to no avail. Problem is I told to pay XXXX, but Im still being billed and accountable for XXXX amount. My account has not been updated in over a year although, Im sending in a monthly payment of the modification amount. It appears as if I XXXX behind. I will continue to be behind because my modified plan is not finished in over a year. No paperwork was ever mailed to me. I was told I would be contacted back when the figures out what happened but still to no avail.
|
| 04/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I applied for two refinance loans with Cardinal Financials in XX/XX/2021. They have been going back and forth and delaying the process for close to 5 months. I have been very much on time in providing all the docs they need and I have good credit score and financials.
I think the main reason they have delayed this process so long is that the rates have gone up since then and they are trying to avoid closing the loan at the rate that we locked. In the mean time I have wasted significant amount of time and note given the higher rates I will be losing money if I switch to another lender.
It seems like this is a normal practice for cardinal financial to offer low rates online to attract people and then if market changed and rates went up they delay the process by so long that applicants give up..
|
| 09/23/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Application, originator, mortgage broker
|
|
Web |
|
|
After over 35 days, the underwritters at a Cardnial Financial subsidiary company Sebonic, starting asking me for documenets that they KNOW I do n't have since this would have been revealed in my original paperwork, such as XXXX and over XXXX in liquid funds. This was a waste of my valuable time and cost me additional interest charges on my current loan that I would not have had to pay if I had known upfront not to go with this loan. I am out the {$450.00} ( appraisal ) + {$2400.00} I would have saved going with another loan ( 2 months interest ). Additionally they not make themselves available to me in a timely manner to discuss these issues, taking 5-7 days to get back to me and only when I would tell them that I was going to complain to the CFPB would they call me back. I am extremely upset.
|
| 07/20/2016 |
Yes |
- Debt collection
- I do not know
|
- Taking/threatening an illegal action
- Threatened arrest/jail if do not pay
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Web |
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today I received a call at work from Cardinal - XXXX XXXX at XXXX and my cell phone using the number XXXX x XXXX. She is threatening to prosecute and have me picked up. they want {$2700.00} and then changed the amount to {$500.00}. They are calling me at work. They are calling my family. They called my dad last night in Illinois. we are all on the do not call list. I filed a report with the FTC ref # XXXX. This is a Scam. I want it stopped and I want them to quit calling family. They are leaving automated messages and leaving messages for me on family phone numbers. they are crossing the line at calling me at work. Please HELP!!!!!
I have no idea what they are doing other than trying to collect money, which they are not going to get. I have never heard of this company.
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| 10/28/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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In XX/XX/2022, my clients, homeowners in XXXX XXXX, NY, submitted a loan modification application to their mortgage servicer, Cardinal Financial Company. The loan number associated with the application is XXXX.
It is now XX/XX/2022, and Cardinal Financial Company has not made a decision on the homeowner 's application. After providing third-party authorization, I contacted Cardinal Financial Company XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/2022.
Every time I contact XXXX XXXX for an update, I am told the company has not made a decision on the homeowner 's application. XXXX claims they have a lot of applications to go through because they are behind. This is not an excuse for not having made a decision on a loss mitigation application in almost four months.
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| 04/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My wife and I refinanced with the first paymet being due XXXX. I setup for auto draft, and it has been XXXX ever since. As of now Cardinal Financial has pulled and paid XXXX, XXXX, and XXXX. They have been slow posting on every month, and have not posted XXXX or even pulled XXXX. We want to pay this house off, not have it damage our credit, and pay interest on payments that should have been posted on the first of each month. We have made multiple calls and keep getting the run around. My wife spoke with them on XXXX, and I spoke with them today XXXX, and all we hear from them is the same old thing, " I'm not sure why it's been such a problem '' or " we'll get back with you in XXXX business days ''. There has to be a way to protect people from lenders like this!
|
| 09/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I submitted a complaint with CFPB in XXXX of 2020 asking that Cardinal Financial remove a negative mark on my credit. The response came back from them stating that they would take care of it. This was at the beginning of XX/XX/2020. They stated that it could take up to 90 days to have the negative mark reported and removed from my credit. I have checked my credit and it is still on the report. I have tried to contact Cardinal Financial and am put on hold for over an hr each time with the result of not speaking to anyone. I would like for them to get this removed from my credit as they said they would from my last claim suggested when I filed with CFPB. I am highly disappointed in the lack of customer service with Cardinal Financial concerning this issue.
|
| 08/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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|
Web |
Older American |
|
Cardinal Financial Company NMLS ID # XXXX performed a hard credit enquiry without my consent. I phoned Cardinal. A representative said since you do not have an account with us there is nothing we can do.
I did stupidly click on an add from Cardinal to try to see a rate and added my phone number. I received many, many calls from cardinal financial, none of which I answered. I did not ever give my consent to a hard inquiry or applied for a mortgage loan. When checking my credit through XXXX XXXX it read A mortgage Lender Checked your credit. You have until XX/XX/XXXX to get more offers without affecting your credit again.
Underneath this statement it said Cardinal Financial Company. Again, I never applied for a loan or authorized a hard credit inquiry.
|
| 11/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
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I applied for a conventional 30yr fixed mortgage loan with Sebonic Financial in XXXX, NC which is a subsidiary of Cardinal Financial Company. I did not receive the correct Closing Disclosure until I was at closing. I was provided a preliminary disclosure, but it was not 3 business days in advance and it had significant errors ( over {$170000.00} wrong ) although the new mortgage rules require disclosure at least 3 business days in advance. I had to explain to the lending institution that a HUD is no longer provided by the closing attorney and spend countless emails and phone calls back and forth requesting they correct the closing disclosure and paperwork, but I had to sign incorrect paperwork at closing because it was never corrected appropriately.
|
| 12/03/2022 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
|
When covid hit and options to be put in a forbearance program became available we accepted and were told that all the payments would just be added on to the back end of the mortgage and we would start making regular payments once the program was over. They allowed us to be in the program for over a year and then when it was over they demanded all that money up front and would not modify the loan or anything. Then they filed for foreclosure. We have hired an attorney to represent us because they lied to us and all the phone calls we made confirming this process were recorded so there is solid proof of their lies. They also failed to send us paperwork on time causing us to mis deadlines etc. Cardinal FINANCIAL is the company that held the mortgage
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| 03/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On Friday XX/XX/21 I contacted my mortgage company for them to do an assessment on my escrow account. I am being charged {$460.00} per month for taxes and insurance. Which totals {$5600.00} per year. My property taxes for the year total {$2200.00} and my Homeowners insurance total is {$500.00} per year. This makes the total needed to cover both {$2700.00} per year. I am requesting an explanation as to why they are charging {$2800.00} more then what is needed to cover the escrow. When I first contacted the company by phone they told me that it would take approximately 10 days to get this looked at. It has now been over 3 months and still nothing has been done. When I contact them either by phone or email they tell me it will be another 10 days.
|
| 05/31/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
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|
Web |
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I was charged a delay fee. The delay was the fault of Cardinal Financial. But they charged me a late fee.
First, I sent numerous emails and faxes with my information. I was told that they did n't receive it despite fax confirmations.
Second, I was told my Cardinal that everyone was on vacation and they could n't work on my mortgage approval.
Third, I was told on the day that my mortgage was supposed to close and I did n't have a choice I was backed into a corner. Their practices are criminal.
My other issue is that it took XXXX months for them to give me back the funds that they were supposed to use for my property. They did n't pay it on time. So, I had to pay it. I called and wrote numerous times to get the money back. It took hours.
|
| 12/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
I WAS SEARCHING INTERNET FOR A 2ND MTG, SECURED BY A RENTAL PROPERTY. MULTIPLE CONTACTS RESPONDED AND AFTER EXPLAINING WHAT TERMS I WANTED - MOST LENDERS SAID THEY WANTED A FIRST POSITION - I UNDERSTOOD - XXXX XXXX ( NMLS XXXX ) WITH CARDINAL FINANCIAL COMPANY SAID HE WOULD REVIEW THEIR COMPANY POLICY AND GET BACK TO ME - HE DID NOT CONTACT ME AGAIN - BUT INSTEAD PREPARED A LOAN PACKAGE ( LOAN # XXXX ) AFTER HAVING XXXX XXXX PULL A HARD CREDIT - THIS LOAN PACKAGE DOES NOT REPRESENT ANY OF THE ITEMS THAT I WAS WANTING IN A LOAN - RATHER THEN USING MY RENTAL PROPERTY AS COLLATERAL - THE LOAN IS UTILIZING MY PRIMARY RESIDENCE - THERE IS NOTHING IN THIS LOAN REQUEST THAT I REQUESTED OR WAS PREPARED TO CONSIDER.
|
| 05/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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My loan was sold to a new servicer effective XX/XX/XXXX. I did not discover this until today, XX/XX/XXXX, and I only discovered it because I noticed the payment I made on XXXX had not yet been pulled out of my account. When I contacted Cardinal financial I was told that the loan had been sold and the payment was returned. They told me they mailed me a notification of the change on XX/XX/XXXX ( which I have yet to receive ). As I understand the rules, they should have given at least 15 days notice. Instead they mailed something out 6 days before my payment date and called on XX/XX/XXXX after XXXX. There was no email or secure communication through the website, despite the fact that I'm a paperless customer.
|
| 11/06/2019 |
Yes |
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- Struggling to pay mortgage
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|
Web |
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I got a loss of income due to new job duties, I request a loan modification with Cardinals financial loan # XXXX and I had been sending lots of documents, lots of phone calls and still at this time I had not been able to solve my loan problem. I had not been able to talk to one specific person, is always a different person. every day is the same problem, more and more paper work and updates which will lead to not been able to resolve this loan. documentation is repeated been send. they have been really difficult to get this loan. I had advised them to assigned one person only or to met with a local office and work this but no help. I am afraid to loss my home due to this problem. Can you please help me?
|
| 04/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I received a letter today from my mortgage company, Cardinal Financial Company, telling me that " their records show my homeowners insurance expired, and we do not have evidence that you have obtained new coverage ''. This is total XXXX XXXX. My coverage has renewed as expiring. There is absolutely no reason for them to have any " records '' that show my coverage expired. This is called " forced placement insurance '' and its one of the biggest scams in the U.S. financial industry. Tell these XXXX to do their jobs and get my insurance information from my insurance company or my agent. And please investigate and sue the XXXX out of all of the mortgage company criminals and end forced placement insurance.
|
| 12/31/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
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|
Web |
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I have submitted this complaint on my behalf. I initially obtained a " loan rate lock '' in XXXX 2016 which was to expire in XXXX 2016. The loan did no close, even after extensions of the rate lock and the closing hard scheduled by the XXXX ( Sebonic Financial, Cardinal Financial and XXXX entity ( ies ) ). The extensions where necessary because the " XXXX XXXX XXXX '' made late requests for information which had either already been supplied, or which was of no substantive significance to the loan or completion of closing. I believe these that these belated requests and ultimate failure to close the loan were intentional, to allow for the imposition of additional fees and/or a higher rate of interest.
|
| 04/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
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|
Web |
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Cardinal Financial Company, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX claims that : we, XXXX and XXXX XXXX attempted to obtain a loan from them on XX/XX/XXXX XXXX. We have never heard of this company and we own our property outright - so why would we ask for a loan?? They say that that they issued a loan : XXXX but then denied it for various reasons. I think they are phishing and trying to get us to give them missing information on the supposed application. We are targets because we are XXXX years old. Hopefully, they have not tried to get our credit scores from XXXX, XXXX and XXXX, as they claim. They list a silly figure for each of those agencies, namely XXXX. This is a fraudulent company.
|
| 10/29/2019 |
Yes |
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Web |
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I submitted an application two months ago to purchase a condo. Less than a week before the closing, the lender said the condo had not renewed its FHA certification. The lender was unresponsive to phone calls, e-mails, and attempted to charge me a lock fee when it did not timely move my application through underwriting. The lender also failed to provide accurate information about the status of the underwriting approval. After I complained about the lock fee, XXXX XXXX, the closing coordinator, became less responsive. I believe the lender was negligent in not checking the FHA certification much earlier in the loan process and the missed the closing deadline by failing to take appropriate action.
|
| 10/07/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Settlement process and costs
|
|
Web |
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We went through the whole process and I got the final approval. However, in the final paperwork I found out that my fees increased by {$2600.00}, and there was no notice or communication from my loan officer. When I finally got hold on my mortgage officer ( on the day I was supposed to sign ), she explained that the change is due to the fact that my property is formally considered a condo, not a townhouse - and it 's my fault that I did not know the difference and mislead them.
In my case, the lender knew that this was a condo from the appraisal report that came 20 days ago.
Looking back, I realized that the lender never gave me the actual rate lock document, just the itemized fee worksheet.
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| 01/10/2022 |
Yes |
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- Trouble during payment process
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|
Web |
Servicemember |
|
XXXXCardinal Financial paid a renewal hazard insurance payment to a company I had cancelled with. I had secured a new insurance company. Because the old insurance had almost doubled in price, my escrow for hazard insurance almost tripled. My new insurance company has since requested payment. The payment for the renewal of the old policy has not yet been returned. I have had to put the payment back into escrow without the old payment having been returned to me. I asked that my escrow for hazard insurance be discontinued, since the error made by XXXXCardinal can potentially be repeated. I was told no. I do not want decisions regarding my finances being made without my knowledge or permission.
|
| 02/17/2019 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I purchased my home and received a conventional loan. The purchase price of my home was XXXX Since that time, I have paid my loan down UNDER 78 percent of the Loan to Value, and they continue to charge me PMI.
This is to fall of automatically once I reach 78 percent of my loan and I am now at 77 percent of the original XXXX I am being told I need to order an appraisal and spend XXXX on this. This is not true, it says in my closing papers that once I reach 78 percent of the original purchase price the PMI will come off.
Not only that, I am being told that I have to write dispute letters to get the PMI off. This is ridiculous. They need to check my loan and remove the PMI. Thank you.
|
| 11/30/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Applied for a refinance of my primary residence on XX/XX/2016. Received an auto responder email thanking me for the application. NOTHING since that time. A couple lame emails saying they were escalating my request for info to a manager. NOTHING. I got someone on the phone today and was told that particular loan officer left the company. I 'm quite surprised that they circumvented the regulatory requirement to provide me with disclosures within 3 days after I applied. I cancelled the application as I no longer trust the service going forward. My phone call today at least got my application cancelled - I hope, as I seriously doubt I will get any confirmation via email or in writing.
|
| 03/07/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
Dear CFPB ... .My complaint is with Cardinal Financial Lending , XXXX XXXX XXXX or Sebonic Financial ... XXXX XXXX ... after applying to this lender for refinancing a mortgage I decided to cancel the loan. The loan was not paid off and did not close. When looking at my bank statement, XXXX I found they charged my account an " Expedited Payoff Service Fee '' without my permission on XXXX/XXXX/16 and XXXX/XXXX/16 ... {$30.00} each time ... they could have gotten this info for free but because they " Expedited '' it I was charged {$30.00}. This was done without my permission and I am requesting a refund of these charges ... thank you for your help ... XXXX XXXX, XXXX, CA. XXXX XXXX
|
| 11/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
XX/XX/XXXX XX/XX/XXXX Cardinal Financial processed our close of impound account request.
XX/XX/XXXX Cardinal Financial issued a refund check for {$1200.00}.
During our move we misplaced this check.
On XX/XX/XXXX I found the missing check.
On XX/XX/XXXX I called Cardinal Financial and they requested that I send them the check back to Cardinal Financial and they would send a replacement check.
Each month starting in XX/XX/XXXX I have called to find out why I have not recieved the replacement check. Every time I get the same answer " I do n't know what happened. I will issue you a new check today. It will be in the mail by tomarrow. The replacement check has yet to arrive.
|
| 11/07/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Since before XX/XX/2022 I have been requesting from Cardinal Financial to begin the process for a family memeber to Assume my mortgage loan. The process starts with a required written letter requesting a packet. It is now XXXX and in XXXX the packet still had not been sent. After calling an email was sent with one question " will the person assuming the loan be residing at the address as a primary residence? '' I again was required to fax or mail the response which is timely. XXXX weeks later and still no response with a packet or a clear timeline of how long this process should take. It shouldn't take 8 months to receive a packet.
XXXX XXXX XXXX XXXX XXXX XXXX
|
| 03/22/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
XXXX recommended Cardinal financial company to finance a mortgage on a home purchase in XXXX XXXX, Fl. The bank took to long to process the application by holding up the processing over {$140.00} non payment of old XXXX bill and it took 4 weeks to appraise the property. The property was under appraised which should have given me the ability to cancel the sale but the appraisal took over 4 weeks to get done and I did not have the ability to cancel the sale. In the end I was forced to take out mortgage insurance on a property in order to to close. Similar properties like mine are selling for {$15000.00} more than my property and the bank refuses to take off the PMI
|
| 06/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
For over three months XXXX XXXX Has continually asked me for the same statements and information month after month. I have a XXXX FICO.
I have never missed a payment in over 17 mortgages.
I am only asking for time and terms on an existing 40 % XXXX XXXX
XXXX XXXX is my loan officer. XXXX is one of her supervisors.
I have been in constant contact with for three weeks trying to resolve this issue.
He was the fourth such supervisor, or consumer advocate I have been in contact with to date. Incessant harassment for continuing to provide the same statement month after month.
They are now increasing the cost of The Loan for each additional update to My loan
|
| 12/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My mortgage account is currently showing 180 days delinquent/past due on XXXX and XXXX, which is dropping my score tremendously. I'm unable to apply for needed loans or credit cards which has impacted my finances. I was in covid forbearance for 6 months, and I was current on my payments when I went into it. Under the CARES Act, my account should've been kept current.
I have been trying to dispute this with the credit companies for 3 months. When I reached out months ago to the mortgage company they said someone from the credit department would get in contact with me and they never did. I also emailed about this issue on XX/XX/2022 with no follow-up.
|
| 06/24/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2019, we sold our home that had been financed under an FHA loan serviced by Cardinal Finance. The proceeds from the sale easily covered the remaining balance on the loan, including any remaining interest and PMI costs. Despite this, Cardinal Finance deducted an additional {$95.00} for PMI through XXXX. A Cardinal operator and her supervisor admitted I did not owe the additional PMI, but when I asked to release money they told me to call HUD. I told them they already have paperwork indicating the loan has been satisfied and the additional PMI payment was unnecessary. They would only offer me HUDs toll free number. This is theft and negligence.
|
| 10/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I entered into a forbearance agreement with Cardinal Financial due to a Covid-19 hardship ( Reduction of work hours ). That agreement ended on XXXX/XXXX. I have called Cardinal at least a dozen times and informed them I wish to pursue XXXX XXXX Flex Modification for COVID-19 Impacted Borrowers. I have sent in the XXXX twice with email confirmation received. I have received no further communication from Cardinal to work with me on a Loan Modification as required by the CARES act. Today I received notice from a credit monitoring service that my loan has been reported delinquent to the credit agency despite this not being permissible by the CARES act.
|
| 11/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
My mortgage is supposed to be on a bi-weekly payment program. My payments should be credited to my monthly principal balance on a bi-weekly basis as payments are received. Cardinal Fianacial is holding my bi-weekly payments in suspense and crediting my account on a monthly basis. This is NOT a bi-weekly payment program. They are charging me interest on my old principal balance and adjusting my principal balance on a monthly basis instead of a bi-weekly basis. This is theft! I have had bi-weekly mortgages with other financial institutions, and they all credit my principal balance on a bi- weekly basis and charged me interest on my adjusted balance.
|
| 09/21/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am divorced and XXXX. I am a homeowner and my morgage is through Cardinal financial. I did the forbearance because of covid 19. I was not made aware of what would happened when I resumed payments. I am on a fixed income. I went through a bad divorce and I ended up having to pay alot of debt. I had to enter a debt consolidation program to get my loan. I've been paying {$240.00} a month for that. My morgage is now a {$100.00} more because of forbearance. I am struggling to make ends meet as it was. I need my loan modified so I can afford payments. I was not made aware of this at time of taking the forbearance and am struggling now because of it.
|
| 02/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I recently received an Annual Escrow Analysis with a new payment date effective XXXX, XXXX. I am suspicious of the timing of this escrow analysis since it coincides with the filing of my CFPB complaint. My last Escrow Analysis was supposed to cover XX/XX/XXXX to XX/XX/XXXX. This new escrow payment begins in XXXX, XXXX and includes PMI payments which should end with my XXXX, XXXX payment. I have been making an additional principal payment of {$1500.00} since XXXX, XXXX. I have written to the company objecting to this new Escrow analysis and fear they will ignore my objection as they ignored my request for cancellation of the PMI.
|
| 09/10/2018 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I applied for a mortgage through a broker by the name of XXXX XXXX. We were referred to Cardinal Financial for the mortgage processing. We repeatedly submitted the information requested by Cardinal Financial by the deadline for the closing, only to be told that they needed additional information which they did not previously request. This went on for about 2 months delaying our closing and requiring that we spend an additional {$1600.00} above the original estimated cost. We repeatedly asked if there were additional documents that needed to be submitted and were told " no '', only to come back and ask for additional documents.
|
| 09/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
|
|
Web |
|
|
I reached out to Cardinal financial company several months ago to inquire about refinancing my home and what it would entail. I spoke to XXXX XXXX NM XXXX XXXX, at length and gathered several pieces of information that would be required if we chose to refinance our home. We decided not to go this direction. Now today I received a " Statement of Credit Denial, Termination, or Change '' dated XX/XX/2021. Never at any time did we submit an application nor give any permission to dig in to our personal credit history several months later. I work hard to improve and keep a satisfactory credit score and this should not be allowed
|
| 04/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I received a letter XXXX from Cardinal Financial servicing, stating I was under investigation a year after closing my mortgage. It stated as of the date I closed I was no longer working for the same company. I was in fact working for the same company as I started the application under. I left the company about 2 months later. I tried to contact the company and was told as was my broker that they are in no way responsible for providing me or anyone else information as to how they came up to this conclusion. I feel it is my right to know why I am under investigation and have the information they obtained as evidence.
|
| 03/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XXXX XXXX failed to pay my homeowners insurance which was due XX/XX/2018. On that same date they sent a letter threatening to buy more expensive insurance for me if I couldnt immediately provide evidence of insurance.
I confirmed that the money for the payment was withdrawn from escrow by looking at my mortgage payment history on-line. I confirmed with the insurance company that they had not received payment. I paid for the insurance myself and provided evidence of insurance to Cardinal. The evidence of insurance was confirmed to be adequate for Cardinals purposes by a Cardinal customer support representative.
|
| 03/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My original loan date is XX/XX/2021 which has exceeded the two-year loan seasoning period. Cardinal Financial is advising that I only have two options to qualify for remove PMI. I can qualify based on the original property value by making a principal curtailment of {$40000.00} to pay the Unpaid Principal Balance ( UPB ) down to {$380000.00} or I can qualify based on the substantial property improvements by providing a detailed list of substantial property improvements completed. After the two year seasoning period one can qualify to remove PMI based on the CURRENT value not the original property value.
|
| 05/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I started working with a mortgage company : Cardinal Financial Company XXXX XXXX XXXXXXXX ) and its assigned loan originator, XXXX XXXX XXXX XXXX XXXXXXXX ) to re-finance ( cash-out ) my home equity. The process took XXXX days now and still not closed. There were some bad faith dealing and handling of my file which also resulted in me paying an out-of-pocket appraisal fee which now serves no purpose, and prolong. There are also numerous violations of the law/statutes in my state by the company and loan originator. A detail of this process is written in the attached Declaration. Please review attached.
|
| 04/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I sold my home at XXXX XXXX XXXX XXXX, XXXX, Virginia XXXX on XXXX XXXX 2020. The funds from the sale of the home were used to pay off my mortgage with Cardinal Financial XXXX XX/XX/2020. After closing, I have an escrow refund due to me in the amount of {$590.00}. I have spoken to customer service agents on 5 different occasions. They all say that their records show that a refund check is due to me and that it has been sent but they can not give a routing # or any specific information about when it was sent. I have received other mailed information from Cardinal Financial but no refund check.
|
| 05/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
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I have me the requirements of the Homeowners Protection Act and my current LTV of my house is less than 78 %. I have informed the Mortgage holding company ( Cardinal Financial Company Limited Liability Company ) of this fact and the code requiring them to drop the PMI and they have denied my repeated request.
They have told me that I must pay for an appraisal before they will drop the PMI. I have informed them that I am not required to submit a new appraisal based on the same section the code. It is listed under 12 US code section 49.
I need help in getting this situation resolved.
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| 12/16/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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We applied for our loan back in XXXX 2016 with a loan officer and she left and no one called us to let us know she had left we called to to see what was wrong they said we got this to being XXXX the XXXX 2016 for signing and set appointments to no one called to let us know that they had not sent paperwork for closeting XXXX XXXX XXXX still no information I wish Cardnial financial had to deal with all they have put my family through and they are still not taken the Balme for anything Cardnial IF ANY ONE ASKED ME FOR INFORMATION ON YOUR COMPANY IM GOING TO TELL THEM NO NO LOOK SOMEWHERE ELSE
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| 03/30/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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Sebonic/Cardinal financial keeps delaying loan closing and asking for documentation I 've already sent multiple times. They then keep adding rate lock extension fees for the delays because they wo n't acknowledge the paperwork I 've already sent. Even after they have acknowledged that they have all paperwork, they come back with more questions right before closing and then use this as an excuse to add additional extension fees. They know that it will take me 30 days to get another lender to finance the property so I have no recourse, but to pay their increased fees or lose the house.
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| 02/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was in communication with a loan originator at XXXX XXXX ( NMLS XXXX ) regarding a refinance of my current mortgage loan. After a brief phone call, they provided me with an online application to complete for the refinance. AFTER they pulled my credit and harvested all of our personal financial data, as well as wasted 30 minutes of our time completing the application, THEN they told us they don't even do lending in our state. Has to be illegal for them to pull our credit and take all of our financial information without informing us that they don't even service our state first.
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| 03/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We refinanced our mortgage with Cardinal Financial in XXXX. Since we refinanced Cardinal has not been able to pay our property taxes in a timely manner. Property Taxes are due today an no payment is scheduled by Cardinal Financial. This will be the 3rd time Cardinal Financials has paid our Property Taxes late and I now have a late payment assessed on my property. Over {$1800.00} is due today and Cardinal Financial does not show payments for property tax until XXXX and XX/XX/XXXX. We have already sent in the late payments notices to Cardinal Financial and nothing has changed.
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| 08/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I was approved for HAF ( Homeowners Assistance Fund ) through the Florida DEO. We are approved for 14 monthly payments of mortgage starting in XXXX. As of right now Cardinal states they have received anything from HAF, even though HAF states the check was sent out to the company po box . After calling and speaking to a HAF representative today she stated that Cardinal Financial has been returning many checks to them. It seems that Cardinal is not wanting to work closely with this program which is wrong considering this program would save many people from losing their home.
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| 05/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Initiated refinance process with Cardinal Financial on XX/XX/XXXX. Loan still hasn't closed. Company is not very responsive. I've been promised prompt follow-up to my open issues and often received no follow-up at all. I am the only one keeping this process moving but at this point it has grinded to a halt and I have no idea why. I was told that the closing would include payment of my second installment of property taxes, but their extreme delays in closing caused me to miss my property tax payment deadline, so now I'm facing a {$1000.00} late payment penalty from my XXXX.
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| 04/28/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We have received repetitive texts from Cardinal Financial about a mortgage inquiry. My husband owns a mortgage group so I am obviously not interested. Today, XX/XX/XXXX I received another batch of texts around XXXX p.m. consisting of XXXX ( TWELVE!! ) texts in less than one minute. Its clearly spam from the fake conversations. The name of the person was XXXX tonight but similar texts have been sent like this in the past. This is harassment. My husband will be filing a complaint through XXXX channels as well as Cardinal Financial is violating best practices as a lender.
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| 12/24/2022 |
Yes |
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Web |
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i was told i could deposit cash into a account to lock in a offer and then close on a house I did such and was denied a loan for using cash i was told as long as i didnt deposit over XXXX k weekly it was ok now XXXX plus days later my loan was denied from cash deposits i was told i could do im an now out XXXX in XXXX money which was accepted caash to a cashiers check and XXXX in appraisal fees and homeless in a few days. My wife called he explained the situation saying no one would touch me his words if i corrected the income issue i can only hope calls are recorded
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| 09/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I bought a house in XXXX, refinanced at {$320000.00} with Cardinal Financial in XXXX. Assessed value was {$340000.00}. Made improvements to the house that resulted in a higher value. Cardinal Financial sent out an appraiser on my cost. The appraisal came back at {$400000.00}. Cardinal Financial has in their eligibility criteria a minimum seasoning requirement that is waived if improvements are made resulting in a higher appraisal value. They are now refusing to waive the seasoning with the excuse " How do we know the improvements resulted in the higher appraisal? ''
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| 11/04/2022 |
Yes |
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- Trouble during payment process
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Web |
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This company refuses to send me an updated mortgage stat so I can provide it to Florida Department Of Economic - Homeowners Assistance Funds. I have asked and is ret with resistance I asked for a statement and they tell me Im on a coupons that do have. They sent me coupons back In XXXX and nothing since. The have I need the Mortgage statement for XXXX or XXXX ASAP. My email address is XXXXXXXX XXXX XXXX fax number XXXX Account number XXXX. Cardinal Financial is refusing and blocking me from receiving help from XXXX. Telephone number XXXX. Times is not on my side
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| 11/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I did not authorize this company to pull my credit report in XXXX. I was in the process of bying a home on XX/XX/XXXX but the buyer cancel the sale a week before I moved into the home. This company pulled my credit back than. But now they keep pulling my credit to see if I qualify and then keep sending me information about homes and saying I was qualified when I told them that I am not interested in buying a home. They keep running my credit with the previous information they have from me. This is unacceptable. I wrote them an email many times regarding this.
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| 08/24/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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My husband died and I tried to do a modification based upon my income. I started the process in XX/XX/2021. I filled out the paperwork and submitted bank statements each month as requested. My modification was denied in XX/XX/2021. I have decide to sell my home. My complaint is the payoff amount. They delayed the denial. I could have sold it in XXXX after the first submission. The payoff includes XXXX monthly payments.
These additional payments should have been avoided if they would have offered me a forbearance. No options was presented to me.
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| 04/08/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I am a 100 % XXXX veteran. I am exempt from property taxes in the state of florida. I supplied that information to the servicing company. The XXXX XXXX XXXX XXXX XXXX XXXX supplied that information. The mortgage company will not stop collecting taxes and in fact have increased my payments for escrow starting in XXXX of 2021. After repeated attempts to get this fixed with them, they refuse to correct their error. They keep telling me that they are going to fix it but they never do. They are essentially stealing money from me and holding onto it.
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| 01/12/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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XXXX/Cardinal paid the wrong insurance company my escrow. They have not paid my correct insurance company. Now my insurance company is threatening to cancel my policy due to non-payment, even though I had money in escrow to pay my bill. I have since put a SECOND payment into Escrow while I wait to be reimbursed by the company that was paid in error by XXXXl/Cardinal and they are letting my policy be cancelled by not paying the bill. I asked to no longer have my insurance escrowed to prevent this from happening again and they are saying no.
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| 09/09/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I was in foreclosure the only option the lender told me I had was to do loss mitigation. I started that on XX/XX/2022 and they just kept dragging it and dragging it until I got a sale date. I dont think that that was fair to me and my kids. I was out of work for covid and wasnt able to pay anything. Every little bit I received I had to pay other bills as lights and water. So now they sold my house and my lender brought it and I have no options and no idea what to do except me and my kids be on the street. That lender is Cardinal Financial
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| 02/27/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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I was current on my mortgage when I was impacted by COVID. I raise my hand to get on a CARES ACT Forbearance. At the end of 2022, I raised my hand to advised the hardship was over and could not reinstate but I could afford the current payment going forward. It is now almost XX/XX/XXXX with no word on my status. I have had to call in for updates because I am so worried. I am trying to do the right thing. I even escalated to a manager, they advised they have 72 hours to call back but I wait 5 days and called again because no call back.
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| 06/11/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I was shopping for a refinance loan and I made the mistake of giving the lender my credit card info for the appraisal if I decided to go with them and told him not to use it unless I gave my express permission. After sending him an email telling him we would not be moving forward until I had compared all offers he charged my credit card for the appraisal. At no time did we sign any documentation or give him permission to go forward. The credit has still not showed up on my credit card after he stated it was being refunded.
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| 01/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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I started in XX/XX/2019 with Cardinal Financial for a refi of my XXXX House. I prepaid for an appraisal of my house ( {$470.00} ) and never received it. I have asked for either a refund or a copy of the appraisal and have been ignored. Please assist me in receiving either.
Here is the contact individual : XXXX XXXX | Loan Originator Inside Sales | NMLS # XXXX Cardinal Financial Company , Limited Partnership | NMLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NC XXXX Phone/Fax : ( XXXX ) XXXX | XXXX XXXX XXXX
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| 12/20/2022 |
Yes |
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- Trouble during payment process
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|
Web |
Servicemember |
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Loss payment from XXXX. Refuse to apply funds sent by XXXX XXXX XXXX XXXXXXXX XXXX XXXX. Payments was sent and They have not applied to account.
I have tried to explain to the company Im actively in bankruptcy and they have neglected to acknowledge my bankruptcy case that has not been XXXX. Every-time, I call the tell me this is an attempt to collect a debt. Cardinal Financial is not following bankruptcy law. Attached is my active bankruptcy case and the Award letter from my Assistant from government agency.
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| 02/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
|
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XX/XX/XXXX - Cardinal FinanciaXXXX ( mortgage company ) failed to pay agreed escrow wind insurance account.
- Wind insurance was cancelled leaving a insurance cancellation record on my insurance history.
* Cancellation caused my family to pay over XXXX to start a new policy.
Insurance information was provided to Cardinal in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
XX/XX/XXXX- Cardinal financial placed my account in collections through their error resulting in further financial and personal damage.
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| 08/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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My credit was pulled without my authorization and consent.
I was contacted by Cardinal Financial about a Home Equity Line of Credit that I was searching for online. I spoke with a representative and at no point in the conversation did I give permission for my credit to be pulled. I did not even provide my SSN.
My credit report shows that on XX/XX/2021, a hard enquiry was done by Cardinal Financial on my file. I am requesting that hard enquiry be removed because it was done without my consent.
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| 03/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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|
Web |
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I refinanced my mortgage last month. The previous mortgage company completely removed my information from all credit bureaus showing excellent payment history, which caused my credit score to drop XXXX points and two of my creditors to decrease my credit limits, which also dropped my score even further, because they state no mortgage loan and mix not diverse due to no mortgage showing. I DO have a mortgage. Cardinal mortgage should have documented my mortgage with them Paid In Full since it was
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| 08/16/2021 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
|
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I have tried for over 4 months to get a loan modification due to me losing my job. The co borrower is in Bankruptcy and having a difficult time as well. After I pay my mortgage, I don't have food to eat. I have since taken a job, two counties from where I live. Gas prices has increased. I have submitted everything the modification department requested and was told they had everything. Cardinal Financial has yet to communicate with a response. I'm only behind XX/XX/2021 Account Number XXXX
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| 05/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
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I wanted to add to my previous complaint-XXXX as the company wasn't honest with my ability to obtain a loan.
After filing the complaint, I applied for a loan with another lender and since has closed that loan for almost 60 % more than the amount I applied with XXXX. XXXX or Cardinal-whatever name they use caused me a higher interest rate. Had they denied me much sooner, rather then string me along, I would have gotten a lower rate as interest rates increased since last XX/XX/2020.
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| 06/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
Servicemember |
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Today, XXXX XX/XX/ 2020, Sebonic Financial a company I am currently using to refinance my VA loan via XXXX, requested a credit score without first informing me or asking me to run my credit. They had previously run my credit for the initial application and then when asked about why they ran my credit, informed me via email, You should have been notified. Since it is within 14 days of our initial pull, it doesn't impact the score and it was a mortgage only report and not the full one.
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| 11/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
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I applied for a refinance with Sebonic Financial/Cardinal Financial on XXXX/XXXX/15. It took 3 weeks to receive an appraisal, rescheduling 2 times prior to signing closing. But my biggest concern is that I never received a closing disclosure document prior to the notary coming to my house. I did not have time to review my responsible charges. I feel there were incorrect charges on the document. I did not sign and the notary did not leave a copy of the document at my house either.
|
| 02/02/2022 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
I filed a complaint with the CFPB regarding my insurance being paid to the wrong company and my insurance potentially being cancelled. Today I received word from my insurance company that they have not received payment and my insurance has been cancelled. I escrowed my payment to Cardinal and they were responsible for paying this bill. I requested the ability to pay it myself and was denied because allegedly my loan balance is not less than 89 % of the value, which is not true.
|
| 12/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My escrow account is currently being overpaid due to XXXX exemption being applied to my mortgage account. My payment has gone from {$2900.00} to {$3200.00} due to a shortage based on an XXXX XXXXXXXX yearly property tax amount. My current tax bill is {$7900.00} vs the projected {$10000.00} projected by Cardinal. They have denied my escrow analysis due to it being 60 days out which would require me to keep overpaying my escrow and not receive the overage from my escrow account.
|
| 09/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Cardinal Financial Company LP and or XXXX was never authorized to pull my credit. Please see the attached pdf that does not provide concrete evidence that I approved this credit pull. Once you review the attachment, have Cardinal Financial Company LP and or XXXX provide proof that I authorized a credit pull. When Cardinal Financial Company LP and or XXXX fails to provide concrete evidence that I authorized a credit pull, please remove their credit pull from all credit bureaus.
|
| 03/18/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
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Not converting trial my modifications into permanent loans Most loan modifications begin with a three-month trial period. As long as I makd timely payments during that trial period, the loan modification is supposed to be converted into a permanent loan modification. Servicer failed to convert my trial periods into permanent modifications.Billed me out side the XXXX the entire modification process, although I was given a trial payment which I fulfilled the agreement.
|
| 02/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have tried getting a payoff on my mortgage since XX/XX/2021. So far the company has not provided it. I ordered it online in XXXX. I did it over the phone with the title company on XX/XX/2021 via 3 way phone call. I tried online today and the message said it would be mailed in 5 days. I called today and was told it will be faxed in 2 hours.
I just need a payoff I have sold the home it is closing on the XXXX and this incompetent company will not respond.
|
| 11/06/2020 |
Yes |
|
|
|
Web |
|
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This company cardinal financial told me to qualify for this mortgage I needed a larger down payment and everything would be fine due to the fact that my dti was too high Not true because I have next to no debt at all and they acknowledged that They strung me along and when I showed proof of the larger down payment they still denied me after stringing me along till I almost lost my escrow deposit I believe they discriminated against me because of my race
|
| 01/25/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
I'm a Texas Veteran and contacted Cardinal Finance about a home loan using the XXXX XXXX XXXX XXXX XXXX. The loan XXXX was not familiar with the program but claimed to be so.
My complaint is Cardinal Finance made XXXX hard inquiries on my credit report on the same day, XXXX of them are errors, and they will not fix their erroneous hard inquiries.
These additional hard inquiries severely impacted my credit score.
Cardinal Finance XXXX XXXX XXXX XXXX
|
| 06/07/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
A mortgage broker ( Sebonic Financial/ Cardinal Financial ) charged my credit card for an appraisal/inspection fee ( of {$400.00} ) on a ( short sale ) home that I was hoping to buy. The sale never went through yet the mortgage broker refused to refund my money. They have essentially opted to keep my {$400.00} without providing the service and I need my money back.
I have a detailed package of the incident that I 'll upload with this complaint.
|
| 03/01/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
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I refinanced my mortgage XX/XX/2021 and I was supposed to receive 3 checks totaling {$5300.00} but for the past year I have been calling Cardinal to check on the status of the checks and I was told numerous times that the checks are " on the way '' but have not received anything thus far.
At this point I feel that I am in titled to the checks plus compensation for the misleading information told repeatedly by customer service representatives.
|
| 05/29/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my home with Cardinal Financial in XX/XX/2019 they withheld 9 months of my loan Proceeds in escrow for Homeowners Insurance. They were billed b y my Insurance Company XXXX on XX/XX/2019. As of today 's date XX/XX/2019 they have failed to pay the premium and my policy is due to be canceled. In doing research Online they have many complaints about this practice of not paying taxes and Insurance and peoples escrow funds disappearing.
|
| 04/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Cardinal Financial ( XXXX XXXX has not refunded my {$4300.00} escrow balance on a mortgage loan I paid off on XX/XX/2021. I've reached out by phone several times and each time I am told they need to process a work order to reissue my check refund but there is no sign of the problem being resolved. My online account still shows the original refund check was scheduled to process on XX/XX/2021. I have not received it as of today XX/XX/2021.
|
| 10/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the XXXX XXXX XXXX XXXX this creditor has violated my rights under 15 U.S.C. 1681 Section 602, states I have the right to privacy, 15 U.S.C. 1681 Section 604a Section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 U.S.C. 1666b a creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose
|
| 07/01/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have sent all my documents several times to the loan modification processor and I keep receiving request for the same documents. They ask for us to complete documents that are already completed and sign. We are being treated unfairly.
One of the document requested was the taxpayer first act document. We sent it and they just told us it was not complete and as you see it was signed and sent via mail and email on XX/XX/22
|
| 05/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
For over the past several months, I have been trying to work with my servicer CARDINAL FINANCIAL. I have been trying to get PMI removed from my loan. I am required to have an appraisal done on my property. They have been making errors in how they have been deducting the fee. I have been calling them, and to date, they still have not order the appraisal on my file. Could someone PLEASE order and appraisal to remove the PMI?
|
| 03/18/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Taxes not being paid on time through escrow. All my payments are on time. Received a delinquent notice on XX/XX/XXXX for taxes due XX/XX/XXXX and contacted company. Sent a copy to them and said it will be taken care in 5 business days. Received a XXXX delinquent notice and have contacted company every 5 days only to be told to call back in another 5 days. Also promised call back from supervisor but never heard anything.
|
| 03/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I'm in day 76 of a refinance. I have been told 4 times that I was approved upon a few conditions. Every time the conditions were meet and then comes a new set of conditions.They have lied 4 times and are charging new rate locks.There is no way they can turn me down because of my income and credit. So they go on and on with the lies.I have looked at the terrible reviews and now see what they are doing.
|
| 01/03/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I have called several times dealing with Cardinal Financial I was told they have never received funds from XXXX referenced XX/XX/XXXX payment of {$880.00} nor the past due amount of {$5500.00}.
Cardinal Financial is sitting on the payment and not processing it. It has been sent by XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX has received their payments It odd Cardinal Financial has not
|
| 04/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XX/XX/2022. I noticed an unusual report on my credit report. And because of that, I lost almost XXXX points on my credit score. A company called XXXX XXXX XXXX XXXX, also going by the name XXXX XXXX XXXX showed up on my report for collections with a balance of {$2300.00}. Not only I have never heard of that company before, but I also never contracted that balance with any company.
|
| 11/23/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I submitted my basic information on XXXX XXXX, and someone claiming to be XXXX XXXX with Cardinal Financial called as a response to the XXXX XXXX inquiry. I supplied her with the information ( XX/XX/XXXX ) she needed to get the appropriate rate quotes on HELOC and fixed rate second mortgage options, but Ive received nothing in return. Im concerned this might be identity theft.
|
| 07/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX XXXX I got a text from a Cardinal Financial employee about refinancing I was not ready to do it right now. Before I knew it she had pulled my credit without me giving her permission. I worked with her last year on buying a house that's how she got my social security number. So I texted her back and asked her to take the inquiry off and I got NO response from her.
|
| 12/08/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
My wife went on unpaid XXXX XXXX in XX/XX/2022. I advised the loss mitigation department that I would be having trouble making the payments for the 3 months she was out of work. I've tried multiple times fixing the issue with loss mitigation and the process keeps getting started over. As of now i owe {$4300.00} and have been making on time payments since XX/XX/2022 XXXX
|
| 01/06/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have called several times dealing with XXXX XXXX I was told they have never received funds from XXXX referenced XX/XX/XXXX payment of {$880.00} nor the past due amount of {$5500.00}.
The pay was sent but has not been applied to my account. The escalation department refused to address the issue. Will not allow me to talk to a supervisor reference locating the funds.
|
| 07/20/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I had an insurance claim on my house at XXXX XXXX XXXX XXXX on XXXX/XXXX/15. My mortgage company refusesto release the insurance proceeds. They sent me {$3900.00} months ago but will not release the last {$8000.00}. They keep saying that they will send aninspector but nobody ever calls or shows up.
I have made all the repairs and I need my money.
Thanks, XXXX XXXX
|
| 11/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I paid my mortgage in full on XX/XX/2022 via wire transfer. Cardinal Financial confirmed payment in full. However Cardinal has not released the lien on my property. Washington State requires mortgages to be released within 60 days. XXXX XXXX When contacting Cardinal ( also known as XXXX and XXXX ) they claim they need more time to complete the release.
|
| 12/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I Checked my credit like I always and looked and seen that there was inquiries on my credit that I didn't authorize so I emailed the company and they said I gave the permission through a phone conversation that I never had with them I have fraud alert on my consumers report for reason like this because I know somebody used my identity and it wasn't me
|
| 12/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Company has failed to refund escrow balance past 20 days. Currently sitting at XXXX days with no escrow refund check, company has been vague, ignored, and been misleading as to when/if they will reissue.
XXXX rep XXXX XXXX was particularly misleading and stated the company is under no obligation to meet any regulatory timeline to refund.
|
| 11/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Cardinal Financial Company has reported an account as delinquent for the period in which the account was enrolled in and authorized COVID-19 forbearance.
They have reported 12 months of late payments, although the account was never late, enrolled in a CARES ACT anpproved program and has been out of forbearance since XXXXXXXX XXXX XXXX.
|
| 03/01/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
In XXXX I had an issue with my escrow account. I fixed this issue and sent in the check on XX/XX/17. They were going to analyze my escrow account and adjust my payment amount. I have been calling Cardinal Financial every month since XXXX trying to get this situation resolved. For the last three months they have actually hung up on me.
|
| 01/26/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I accepted XXXX months of XXXX due to damages sustained during XXXX XXXX. I resumed payments after the forbearance period and they are now reporting me late on the credit bureaus which has resulted in denial of a XXXX XXXX and closure of some of my credit accounts. This has had severe financial harm to my situation. Please help.
|
| 08/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have worked with Cardinal finance for a refi, I paid the fee for the appraisal and have had 6 different closing dates and now I am not getting a response from anyone, last update was XX/XX/XXXX. it was set to close ( for the 6th time ) on XX/XX/XXXX.
I have worked with XXXX XXXX, his supervisor XXXX and a XXXX XXXX
|
| 08/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I did not authorize this company to pull my credit. I have asked Cardinal Financial and XXXX to remove this credit pull but they are unresponsive. XXXX also refuses to provide me a copy of their detailed investigation which is illegal.
XXXX/CARDINAL FINANCIAL COMP XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX
|
| 08/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I did not authorize this company to pull my credit. I have asked Cardinal Financial and XXXX to remove this credit pull but they are unresponsive. XXXX also refuses to provide me a copy of their detailed investigation which is illegal.
XXXX/CARDINAL FINANCIAL COMP XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX
|
| 03/01/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Cardinal financials neglected to pay my taxes even though it's and FHA and I ended up paying the taxes out of my pocket. They are assured me on multiples call that I made that I will be refunded my money by the latest XX/XX/2021. Now its XX/XX/XXXX and they are now saying they cant refunded it at the moment.
|
| 09/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Approved for XXXXomeowners Assistance Fund in XXXX. Payments from program stated to be sent in individual checks for the month of XXXX, around XXXX, and XXXX around XXXX. Both checks would have been for {$2300.00} individually. HAF has definitely sent the funds and XXXX has not applied them to my account
|
| 05/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Misinformation from the loan originator at Cardinal Financial. The loan originator offered a rate and took 3 hard inquiries just to provide higher rate terms and closing costs. They have sent contradicting statement and ordered a home appraisal without the owner consent.
|
| 04/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This is regarding my loan account ending in XXXX with Cardinal Financial. They closed my account without my permission. They are now requesting a deposit to reestablish it, I refuse to pay a deposit. Also they are transferring it to XXXX now without solving the issue.
|
| 01/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XXXX XXXX discriminate against people with XXXX income they denied my loan because my sister is listed as payee on benefits. This made me feel less fortunate and hopeless. They told me I need to remove my sister name from benefits to be approved.
|
| 05/15/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I noticed a suspicious trail of mortgage emails this morning at XXXXET. I made contact with the mortgage broker, loan officer and with no success emails or phone calls were unanswered. I seen where a mortgage loan was being processed in my name.
|
| 01/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
It appears Cardinal Financial Company is overcharging me on the escrow portion of my monthly payment. I have contacted the company several times, and they have not been able to provide a satisfactory explanation for the additional charges.
|
| 08/09/2016 |
Yes |
- Debt collection
- Payday loan
|
- Taking/threatening an illegal action
- Threatened to sue on too old debt
|
|
Web |
Servicemember |
|
Company called and said I took out a payday loan that I never took out 6 years ago, told me I was going to be sued if I did n't pay them XXXX dollars. Name of company is Cadinal Processing, said loan was through XXXX XXXX and XXXX XXXX.
|
| 07/01/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I canceled my automatic payment on XX/XX/XXXX. i got email confirmation. 5 days later they still processed payment and refuse to assist me in returning my money. they told me i could eat 14 days to request that the money be returned.
|
| 02/17/2021 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
CARDINAL HAS VIOLATED THE T.C.P.A. AND THE DODD FRANK ACT FOR THE LASTIME.
SKIP TRACING FOR XXXX XXXX AND XXXX XXXX ETC..CALLING MY MOM AND DADS CELL NO ( XXXX ) XXXX AND ( XXXX ) XXXX 3 1 TIMES AFTER CEASE COMMUNICATION LETTER.
|
| 11/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
dealings with Sebonic financial / Cardinal financial. Very Unprofessional! Made numerous promises that were not fulfilled. Endless frustration and disappointment.
Look elsewhere, trust me you will be happy you did.
|
| 08/26/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
In XXXX of 2022, I was in the process of my loss mitigation application, and the mortgage company served me foreclosure papers. This is a blatant violation of the Consumer Financial Protection Bureau regulations.
|
| 02/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was working with a loan originator who Ran my credit after I asked her not to, causing my credit score to lower. I have been trying for Years to raise my score so this was very upsetting.
|
| 07/29/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I am refinancing my home. I was working with both XXXX XXXX and XXXX. The XXXX ran my credit without my consent. I only found out when this ended up on my credit report from XXXX.
|
| 09/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
Finance company changed themselves to be the first mortgagee and beneficiary on my insurance prior to loan closing without my knowledge or consent.
|
| 09/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XXXX I closed on a refinancing with Cardinal Financial Company ; my first payment was due XXXX I received a letter from Cardinal Financial Company
|
| 02/11/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Constant refinance offer harassment. Offering IRRRL refinancing loan options.
|
| 05/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/22/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/19/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/19/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/12/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 05/04/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 04/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 04/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
|
|
Web |
|
|
|
| 04/22/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 04/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web Referral |
|
|
|
| 04/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/15/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/07/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 02/27/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 02/23/2023 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
|
|
Web |
|
|
|
| 02/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 02/09/2023 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
|
|
Web |
|
|
|
| 02/08/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 02/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/18/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/04/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 12/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 12/19/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 11/08/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 11/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 10/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
|
|
Web |
|
|
|
| 10/19/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/17/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/11/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/26/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/22/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Incorrect information on your report
|
|
Phone |
Older American |
|
|
| 07/21/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 07/20/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 06/29/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 06/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
|
| 06/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 06/01/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 04/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/21/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
|
| 04/05/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 04/04/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 03/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 03/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/09/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/27/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 01/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 01/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/03/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/29/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 11/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/19/2021 |
Yes |
|
|
|
Web |
|
|
|
| 10/31/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/25/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 10/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 09/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 09/16/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 09/10/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
|
| 09/07/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 08/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 08/25/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 08/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 07/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/21/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 07/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 07/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/09/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/26/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
|
| 05/19/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/16/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/12/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Servicemember |
|
|
| 04/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 04/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 04/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 03/25/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 03/25/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 03/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/08/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
Servicemember |
|
|
| 03/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 03/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
|
| 03/02/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 03/02/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 01/13/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 01/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/09/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
Older American |
|
|
| 01/06/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 01/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 12/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/20/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/14/2020 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 12/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 12/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 11/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/27/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/13/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/10/2020 |
Yes |
|
|
|
Web |
|
|
|
| 11/06/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 10/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/26/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 10/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 10/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 10/09/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 09/30/2020 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 08/27/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
|
| 07/21/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/09/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
Servicemember |
|
|
| 06/30/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 04/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 03/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/04/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/21/2019 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 10/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 08/31/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/12/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/05/2019 |
No |
|
|
|
Web |
|
|
|
| 03/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 02/04/2019 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
|
|
Web |
|
|
|
| 11/02/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 10/23/2018 |
No |
|
|
|
Web |
Older American, Servicemember |
|
|
| 10/16/2018 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/01/2018 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/04/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 07/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 07/02/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 05/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 04/17/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 02/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/13/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 09/28/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Phone |
|
|
|
| 05/24/2017 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/05/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
|
| 01/13/2017 |
Yes |
|
- Settlement process and costs
|
|
Postal mail |
|
|
|
| 01/11/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 01/09/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 12/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 11/29/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Postal mail |
Older American |
|
|
| 11/15/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
|
| 10/13/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 10/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 09/03/2016 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 08/12/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 07/20/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
|
| 07/14/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Phone |
|
|
|
| 04/28/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 03/14/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Phone |
|
|
|
| 02/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 01/27/2016 |
Yes |
|
- Settlement process and costs
|
|
Referral |
|
|
|
| 11/04/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 11/03/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Postal mail |
|
|
|
| 10/07/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 08/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 08/05/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Phone |
Older American |
|
|
| 06/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 05/23/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 05/04/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 04/14/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 03/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 11/08/2014 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 10/03/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Phone |
|
|
|
| 09/30/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 09/30/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 08/09/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 08/04/2014 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 05/29/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 05/26/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 04/22/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 04/21/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 04/15/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 03/26/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 01/08/2014 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 12/26/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 12/19/2013 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
|
| 12/03/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|