CARD Corporation CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
09/03/2022 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92870
Web
My account was charged three times by XXXX XXXX totalling close to {$630.00}. I have never used XXXX XXXX. I called the same day the unauthorized charges were made. The bank canceled my card and sent a new one, I was than told they couldn't do anything else until the unauthorized charges went through because they were still pending. And to call back once they posted. Once i called back they asked me to fill out some paperwork and fax it back, which was done in a timely manner. Than i called a few times asking about why the money had not been refunded to my account and they reassured me the money would be refunded to my account Wednesday, XX/XX/XXXX. Which had been drastically longer than i was originally told. When the XXXX came and my account was still not refunded i called back and they told me they denied it and the case was closed. This bank is constantly putting a hold on my card for transactions that i frequently make. Yet when the unauthorized charges were made which should have flagged the fraud department because i have never used XXXX XXXX and the charges were for large amounts of money that i dont normally spend ... they did nothing and let the charges go through without a problem. I have no idea how my information was compromised because i had the card in my possession the whole time. But it was and it caused alot of problems for me. I have bills that are still unpaid and now i owe even more due to late charges. I believe this bank is responsible for giving me a false claim that im protected against fraudulent charges p
05/16/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89113
Web
THERE ARE XXXX TRANSACTIONS XXXX WAS A RESERVATION THAT I MADE WITH XXXX THAT I GOT CHARGED TWICE, I GOT CHARGED WHEN I MADE THE RESERVATION THROUGH MY COMPANY CREDIT CARD AND THEN I GOT CHARGED AGAIN WITH THE PREPAID CARD WHICH WAS ONLY SUPPOSED TO BE USED FOR INCIDENTALS AND THE FULL AMOUNT WAS SUPPOSED TO BE REFUNDED AND XXXX CLAIMS THAT THE ONLY CARD I HAD ON FILE WITH XXXX IS THE PREPAID CARD ALTHOUGH I HAVE PROVIDED THEM WITH THE RECEIPT OF THE CHARGED MADE TO MY BUSINESS CARD AT TIME OF RESERVATION. THE SECOND WAS FOR WHEN I FILED MY CARD AS LOST/STOLEN IT WAS USED AT XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND ALTHOUGH I PROVIDED THEM WITH A POLICE REPORT AND THE TRANSACTION WAS STILL PENDING WHEN I REALIZED THAT MY CARD WAS MISSING THEY ALLOWED THE CHARGE TO GO THROUGH SINCE I FILED IT THE MORNING AFTER IT WAS USED AND SINCE THE CASINO PROVIDED THEM WITH THE FOLIO WITH MY INFORMATION WHICH OF COURSE THEY WILL HAVE IT SINCE I HAVE A PLAYERS CARD WITH THEM BUT THEY DID N'T CARE TO MATCH MY INFORMATION WITH THE INFORMATION THEY HAVE ON FILE SINCE IT IS COMPLETELY DIFFERENT, I HAVE IT DIFFERENT FOR THAT PURPOSE XXXX HAS MY UPDATED INFORMATION WHILE THE CASINOS DO NOT AND THEY WOULD HAVE UPDATED MY INFORMATION IF MY CURRENT DRIVER 'S LICENSE WAS USED. BUT NOW XXXX DOESN ' S SEEM TO CARE OR WANT TO RESPOND TO MY DISPUTE, I HAVE PROVIDED THEM WITH NOT ONLY POLICE REPORT BUT ALSO ALL COPIES OF RECEIPTS FOR THE TRANSACTIONS.
09/03/2022 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CA
  • 92870
Web
My account is with ( Card.com ) I had 3 charges on my account from XXXX So I called card.com there was 3 different charges to XXXX they said no worries will credit your account and if we find that there was They would take it back.. well i never got the credit the closed the case with out Asking first..they areva bunch of XXXX there total ( XXXX ) ( XXXX ) ( XXXX ) My name is XXXX XXXX Ive dent the papers back they wanted me
09/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 93550
Web
08/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NY
  • 10473
Web