CARD Corporation CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/17/2019 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75180
Web
I want to begin by saying i am making this complaint because of the handling of my 2 other complaints about Card Corporation ( Card.com ) finding no errors after investigations. 1.Complaint filed XX/XX/XXXX : XXXX Closed company reaccredited my account after reinvestigating they found errors 2.Complaint filed XX/XX/XXXX : XXXX Pending I am filing this complaint because I'm not sure if just filing complaints about companies not reimbursing consumers for unauthorized charges will cause the CFPB to look at the violations against EFTA and Regulation E directly. I am asking the CFPB to look at Card.com for violations of Regulation E : Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ). The first dispute filed XX/XX/XXXX complaint filed XX/XX/XXXX relates to the below regulations. Liability of Consumers for Unauthorized Transfers 12 CFR 1005.6, ( 71 Fed. Reg. 1638, 1653 ( Jan. 10, 2006 ) )., ( Comment 1005.6 ( b ) -3 ) *A consumer may be liable for an unauthorized EFT ( defined in 12 CFR 1005.2 ( m ) ) depending on when the consumer notifies the financial institution and whether an access device was used to conduct the transaction *The extent of the consumers liability is determined solely by the consumers promptness in notifying the financial institution The second dispute filed XX/XX/XXXX complaint filed XX/XX/XXXX relates to below regulations. Preauthorized Transfers 12 CFR 1005.10 ( 12 CFR 1005.10 ( b ), ( Comment 1005.10 ( b ) -2 ). *Preauthorized transfers from a consumers account may only be authorized by the consumer in writing and signed or similarly authenticated by the consumer ( 12 CFR 1005.10 ( b ) ). Signed, written authorizations may be provided electronically, subject to the E-Sign Act ( Comment 1005.10 ( b ) -5 ). In all cases, the party that obtains the authorization from the consumer must provide a copy to the consumer. If a third party payee fails to obtain an authorization in writing or fails to provide a copy to the consumer, the third party payee and not the financial institution has violated Regulation E ( Comment 1005.10 ( b ) -2 ). *If a preauthorized transfer from a consumers account varies in amount from the previous transfer under the same authorization or the preauthorized amount, either the financial institution or the designated payee must send to the consumer a written notice, at least 10 days before the scheduled transfer date, of the amount and scheduled date of the transfer ( 12 CFR 1005.10 ( d ) ( 1 ) ). The consumer may elect to receive notice only when the amount varies by more than an agreed amount or falls outside a specified range ( 12 CFR 1005.10 ( d ) ( 2 ) ). The range must be an acceptable range that the consumer could reasonably anticipate ( Comment 1005.10 ( d ) ( 2 ) -1 ). The financial institution does not violate Regulation E if the payee fails to provide sufficient notice ( Comment 1005.10 ( d ) -1 ). Both disputes and complaints relates to the below regulation Procedures for Resolving Errors 12 CFR 1005.11 ( a ) ( 1 ) ( vii ), ( d ) ( 1 & 2 ), ( e ) *If the financial institution determines that no error occurred or that an error occurred in a different manner or amount from that described by the consumer, the financial institution must mail or deliver a written explanation of its findings within three business days after concluding its investigation. The explanation must include a notice of the consumers rights to request the documents upon which the financial institution relied in making its determination ( 12 CFR 1005.11 ( d ) ). *Upon debiting a provisionally credited amount, the financial institution must notify the consumer of the date and amount of the debit and of the fact that the financial institution will honor ( without charge ) checks, drafts, or similar paper instruments payable to third parties and preauthorized debits for five business days after transmittal of the notice. The financial institution need honor only items that it would have paid if the provisionally credited funds had not been debited. Upon request from the consumer, the financial institution must promptly mail or deliver to the consumer copies of documents upon which it relied in making its determination ( 12 CFR 1005.11 ( d ) ( 2 ) ) *If a financial institution has fully complied with the investigation requirements, it generally does not need to reinvestigate if a consumer later reasserts the same error. However, it must investigate a claim of error asserted by a consumer following receipt of information provided pursuant to 12 CFR 1005.11 ( a ) ( 1 ) ( vii ) ( 12 CFR 1005.11 ( e ) ). My first complaint filed XX/XX/XXXX was made when after the investigation of dispute file XX/XX/XXXX for unauthorized EFT ( defined in 12 CFR 1005.2 ( m ) ) was concluded and Card.com determined no error were made and debited my account {$310.00} dollars. I did not receive a written explanation of its findings within three business days after concluding its investigation. I have not received a written explanation to date XX/XX/XXXX When I called Card.com on XX/XX/XXXX the next business day after my account was debited I made the request twice to an employee and supervisor fot copies of documents upon which it relied in making its determination ( 12 CFR 1005.11 ( d ) ( 2 ) ) I have never received any copies or documentation to date 6/27/18 After I sent Card.com excerpts of the EFTA defining unauthorized EFT and that the proper notice was provided and the fact the Card.com fraud department was the one that originally notified me and then i still notified Card.com verbally and in writing with time consternates of a stolen access device when my access device was not stolen and I wasnt subject to the time constraints I requested verbally and in written request to reinvestigate a claim of error following receipt of information provided pursuant to 12 CFR 1005.11 ( a ) ( 1 ) ( vii ) ( 12 CFR 1005.11 ( e ) ). Card.com refused to reinvestigate I then filed a complaint After CFPB notified Card.com of complaint Card.com promptly reinvestigated claim and found errors they previously could not find and credited my account on XX/XX/XXXX i have received written explanation of the reversal upon finding errors. I received such documentation one on XX/XX/XXXX post marked XX/XX/XXXX date on letter XX/XX/XXXX confirming credit of {$20.00} then i received a second letter on XX/XX/XXXX post marked XX/XX/XXXX and date on letter XX/XX/XXXX confirming 6 more credits after reversal of decision. On a dispute claim previously investigated and finding no errors they miraculously found 6 errors. They site through additional information i provided. I provided Card.com : 1.information from EFTA 2.A police report that wasn't required 3.Sworn statement of fact swearing i did not authorize the charges On XX/XX/XXXX my former Electrical provider debited my account for {$620.00} with out my consent, authorization or preauthorization. I switch service to another provider on XX/XX/XXXX due to being unable to pay my bill after Card.com deducted {$310.00} for my account which was earmarked for electric bill. I could not get ahold of my provider XXXX XXXX after charge was made. I filed a dispute with Card.com on XX/XX/XXXX for unauthorized EFT ( defined in 12 CFR 1005.2 ( m ) ) and/or not giving consent for preauthorization. I explained in order to pay my bill I have register my debt card but always used it for 1 time payment and never authorized {$620.00} at any time. I waited until XX/XX/XXXX to call Card.com on XX/XX/XXXX ( 10 business days ) I wanted to know why I havent received a credit for {$620.00} and was that investigation was concluded and no errors were found. Stated the merchant verified the charge.I have spoken with the first employee, her supervisor, a manager and emailed XXXX XXXX Operations Manager, XXXX XXXX XXXX. XXXX had a anther woman call me and leave a message. Everyone I have spoken to or left a message repeat the same information as if they are reading a script. Card.com has investigated your claim and no errors have been found and that decision is final.and a written explanation has been sent Its XX/XX/XXXX and I have not received a written explanation as required i have requested to each person and in email for copies of documents upon which it relied in making its determination ( 12 CFR 1005.11 ( d ) ( 2 ) ). I have been in contact with the merchant whom made the charge. They are claim I signed up for XXXX recurring payments. I told them your saying I set up for recurring payment during the same phone call of which i was refused help when I couldn't afford the amount due and then informed you I would need to switch service providers. Your claiming I signed for a recurring payment with a company I was no longer a customer with? I have asked for copies of XXXXXXXX XXXX signed written consent for preauthorization to debit my account. They dont have such document. But I shouldnt of had to ask for that documentation. Would that not be included in Card.com good faith investigation? I have made Card.com aware of Everything I stated in this complaint and they still refuse to follow the EFTA and Regulation E rules and regulations. I can only conclude I an not an isolated case. They have not followed the minimum requirements of the before mention regulation on separate disputes with in a 30day window. I would be willing to bet they are conducting their investigations in such a manner with every dispute. I shudder to imagine how may of their customer have not been reimbursed for charges they are rightful due under the protection of the EFTA. I have attached saved pages from my XXXX XXXX account the payment methode page showing the cards i ha register when making payments the XXXX page blank because i never set it up if i had set it up my information would be filled in I sent my billing history showing every payment ever made was ontime payment except the final that is recuring The final bill i saved from their site because i was never sent one. it show the payment method as XXXX and payment made on XX/XX/XXXX even thought payment wasnt due until XX/XX/XXXX i never thought my habit of not paying bills on time would be helpful but look at the billing history i sent and ask yourself is paying his bill 5 days early something my history supports? I was able to find out XXXX had no written consent get copies of my account documents with in 3 hours on a saturday why couldnt Card.com get it in 10 days
09/30/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 20603
Web
Hello, I bank with card.com, who's provider is XXXX XXXX, pursuant to license by XXXX XXXX XXXX. On XX/XX/2019, a charge was made to my account in the amount of {$430.00}, from XXXX XXXX, the electric company in the area that I live. The account us in my husband 's name but my card was used to make the payment. The amount was made in error and XXXX has voided the transaction on the same day immediately after it was made. The company never recieved payment. Unfortunately, this error caused ALL of the funds to be exhausted from my account. I rely on XXXX for transportation back and forth to work, and to get my children to school using money from this account. I called the bank and was informed that it will be 24 hrs and the funds will be returned to my account. After the allotted time none if the funds were released. I made several other calls in which I spoke with 1 Cusromer service reps and a manager because of the urgency of the issue. I was given several different answers. And was also mislead and lied to. 1. I was told it was XXXX and to call them about how many hours it would take to get the money back in my account. I called XXXX and they said the transaction was already voided and sent back. Also, they have no payments. 2. The bank told me on another call after informing them of what XXXX said. I was then told it would take 3-5 days. Its been since Wednesday and the funds have not been released back to my account. I explained to the rep I've been told several things and all were different. I told them I dont have any funds and this was a hardship and I urgently needed the money. 3. I called again, and explained the urgency of the matter to re bank rep, about the funds. I was told that I could send the email with letterhead that that XXXX sent to me, with the verification that the transaction was voided, and the amount. I also contacted XXXX and the sent verification of their screens to send to the bank to release the funds. This was sent and later it was denied and I was told that it wasnt acceptable the next day. 4. I spoke to a manager who gave me the name XXXX. I explained to her the situation. She said she would call and verify with XXXX in this situation and that she would call me back. After calling me back she stated, that she spoke with a rep from XXXX named XXXX. She said she needs a form because they cant accept just an email to the XXXX. She stated that XXXX said she would get back to her, but in the event that does not happen it would take 7 days to release the hold on my funds! I informed her that this is URGENT because I have nothing to live off on, and me and my family relied on these funds for commuting to work and getting my kids to school and I needed the funds to be released immediately! I started to question their process, and told her I was frustrated with all the misleading and false answers I was getting from her representatives. She would not explain to me the process for releasing my money. She proceeded to repeadly tell me scripted answers that did not answer any questions I had regarding the process. Nor would she tell when my money would be released back into my account, to which I informed her that I would not agree to an unknown process. XXXX told me she was doing things within " reason '' and they had recieved nothing from the bank after three days!! She said that despite what XXXX sent, the electric bill is in my husband 's name and they have to verify the account, and the XXXX BILL account must be in my name. She continued to question if I authorized the purchase. I told her again, it was not for the amount taken and this was my husband we live in the same house, and XXXX told her directly that they voided and reversed the funds over the phone. Also, I told her XXXX would only give her the same information with my husbands name because the utility bill is in his name, so my name would never match even on the unknown form! I repeadly told her I've provided the information to her about the return and they refuse to remove the hold from my account. She mentioned that she will escalate the issue to see if something else could be done, but there is no guarantee and if all fails they will release the money after 7 days!! After getting very frustrated and angry at her attempts to misinform and give me the run around again, I informed her that it is reasonable to expect that I will no long do business with this bank, and that I will no longer have my funds direct deposited from my job into this account. I also, wanted this issue to be resolved immediately so that I can withdraw my funds and close my account. She again continued with a scripted answer and I just hung up the phone. To make matters worse.. I later found out after calling XXXX the next day to verify the conversation between XXXX and XXXX ; that XXXX lied to me and mislead me again. I was told by XXXX that the bank manager XXXX was informed on that very conversation the same day that XXXX ( electriXXXX company ), is not aware of this " form '' nor do they provide such paperwork, but they verified the voided transaction, the amount, the date, my card information, that the transaction had been reversed, the voided transaction reference number, copies of the account non payment and reversal from their screen. They informed the bank that information was provided to them through email, and can be provided to XXXX again. Please help me with this situation, I have been mislead, and lied to several times by this bank. I also, feel taken advantage of, and my funds are being held hostage after several reasonable attempts from myself and XXXX to prove to this company that the transaction was done in error. It is caused great difficulty and hardship to me and my family, for living expenses, to get to work, school, living because we NEED transportation and I'm the sole provider of my household. We also, need to pay the correct amount before the due date and can not wait 7 days for these funds to be released released! Especially, after verification was provided to the bank and they continue to lie and mislead and misinform me over and over again, in their deceptive attempt not to return my money to my account. Thank you for your help with this matter!!
11/01/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • DE
  • 19810
Web
I have an account with Card.com that I've had for a while. On XX/XX/XXXX2020 I went to deposit money on my card and logged into my account online and saw several thousand dollars were missing from my account in unauthorized fraud charges. I was able to log in online and saw numerous charges from a merchant " XXXX XXXX XXXX '' going all the way back to XX/XX/XXXX. At first the charges were only for {$1.00} and {$7.00} spread out so I didn't even notice, but on XX/XX/XXXX20 that same merchant hit my account with 2 back to back charges for {$400.00}. I called Card.com to report the fraud charges and was told my card would be closed immediately, a new one sent out to me, and they would dispute the fraud charges. I looked up the merchant online and reached out to XXXX telling them there were fraud charges on my account. I have an XXXX that I use and these were XXXX XXXX XXXX charges. I had to setup my email on a XXXX XXXX XXXX acct for the 1st time just to report the unauthorized charges. I waited for XXXX to respond and The next day ( XX/XX/XXXX20 ) I looked and another 4 charges for {$200.00} each and 1 charge for {$390.00} all were showing on my account. I called Card.com again because I was told the previous day my card was closed and they couldn't charge anymore.This time a representative told me yes my card was closed and all of those charges that they did from XX/XX/XXXX2020 totaling {$1400.00} were pending and wouldn't post to my account. The Card.com Dispute representative said he would dispute everything from that merchant XXXX XXXX from the 1st charge date ( XX/XX/XXXX20 ) all the way up until the day I called. I asked if he needed additional information from me and he said he didn't. He said that I should not have any issues getting my money credited back to me. On XX/XX/XXXX2020 more charges posted and again on XX/XX/XXXX. Each time I called customer service and the disputes dept and no one did anything but tell me I had to wait for them to finish processing my dispute to get my account credited. I decided to go online to the card.com website and I downloaded their dispute form, filled it out, and faxed it to their Dispute / Fraud dept as it says on the form to do along with a list of the charges and a letter. I called again on XX/XX/XXXX20 to check the status of my dispute and was told by another representative that I would receive a full refund on XXXX/XXXX/20. In the meantime I got an email from XXXX that they denied my claim because they needed additional information. On XX/XX/XXXX20 I checked my Card.com account and the credits were not there. I called Card.com Customer service again and this time I was told that my claim was denied on XX/XX/XXXX20 because they needed additional information, but every single time I called which was about 12 times I asked if they needed me send my police report, list of charges and other documents and each rep said " no ''. On top of the fact that when I called on XX/XX/XXXX20 the representative said the refund credits for all of the charges would be in my account on XX/XX/XXXX, she never said anything about my claim being denied. The representative I spoke to with Card.com on XX/XX/XXXX20 said I needed to send a rebuttal request letter for that denied fraud claim. This time I did that and I faxed over my police report, a letter, a list of charges, proof that I don't have a XXXX XXXX XXXX acct, and a Dispute form. I waited until XX/XX/XXXX20 and called back to check the status and this time I was told they received my rebuttal request letter and I had to wait for it to be reviewed for 3-5 days because as their representative put it and I quote " It is not their responsibility to refund me my money for unauthorized charges ''. I have been depositing money frequently that My wife and I make from our business to be able to provide for my family in the coming months with this Pandemic. Losing this money really hurt my family more than you could possibly imagine. I don't think it's fair that I should have to take such a big loss for something that is not mine, something I did not authorize them to charge or Anyone else to use. And I still to this day have no idea what a XXXX XXXX is or what they sell.
10/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 73114
Web Servicemember
On XX/XX/XXXX my I reported 8 fraudulent transactions on my card to a manager in the customer service department. On XX/XX/XXXX transactions went through from someone named " XXXX XXXX XXXX ( XXXX XXXX ) and XXXX XXXX XXXX XXXX ( XXXX XXXX ). At XXXX I received text notifications for 5 transactions in the amount of {$26.00}, 1 for {$5.00}, 2 for {$0.00} and 2 for {$0.00} then there was a foreign transaction fee for {$5.00}. We went to the XXXX/Texas game that weekend and I believe someone scanned my card that was in my wife 's purse. I immediately called customer service to report the charges as fraud. They supposedly started an investigation, mailed out another card. After reading about other complaints, I found out about the " provisional credit '', which you're supposed to get while they're taking 90 days to investigate your account, so I asked about it. They emailed me a form for MORE details in which I had already provided during the 45 minute phone call. As soon as I hung up, I printed out the form, completed it and faxed it back. I waited 24 hours and called back. I asked if the form was received and was told that I actually didn't need the form in order to get the credit but it can take up to 10 days for the money to post to the account. I literally called the next day and each day thereafter, just to check the status of my account. I specifically asked if there was anything else needed and over and over and over again, was told no. On XX/XX/XXXX, I was finally told that the funds would be on my account on the XX/XX/XXXX. I called on the XX/XX/XXXX and was then told to give it until the XX/XX/XXXX. At that time, out of frustration, I requested to speak to a manager. I was placed on hold for 20 minutes and when the manager finally came on, she repeated what the rep had just told me and confirmed that the funds would be on my card on the XX/XX/XXXX. Of course the XX/XX/XXXX came and no funds so we called AGAIN. By this time, I've called 12 times since my card was fraudulently used. The date then changed to the XX/XX/XXXX, which was my wife 's birthday and the only day that I haven't called. On the XX/XX/XXXX, I called on my lunch around XXXX and immediately requested a manager. The manager got on the phone, mind you I had to wait again for 15 minutes. She apologized for the inconvenience and told me to give it until the end of the day. Still no funds. So today, I called and after 2 weeks, I'm told that I won't be getting a credit because I never turned in my form and it's over the 10 days you're given to turn the form in. By now I'm livid and requested a manager. I explained to them to look back on our account and see how many times we've called. I even begged them to pull every call since XX/XX/XXXX. I had 2 different reps tell me that I didn't need a form for the " provisional credit '' and every other time I was that the funds would be posted. Not 1 single rep once stated that the form wasn't received after " looking over my account and through the notes '' As I stated to the manager today, I'm being punished because her employees provided incorrect info. They literally waited 3 days after the deadline to tell me they didn't get the form when I've done everything they requested I do. They continued to give me dates and tell me that the funds would be posted when they knew all along they had no intentions on giving me that credit. I requested that they pull all of my calls and was told that can take up to 90 days too just like the investigation. What I don't understand is, when I initially called about the fraud, the charges were pending, why didn't they stop them then and start investigating? No! They let every charge go through, gave those people my money and now are giving me the runarounds on getting my funds back. I literally feel like I'm being scammed TWICE. Not 1 person tries to really resolve the issue. They're all for themselves and not their customers. I asked to speak to the managers manager and of course, no one is available and I will receive a callback with 24 hours. I just want my money. {$140.00} may not seem like a lot of money but it is to someone on XXXX
10/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 93620
Web
On XX/XX/2018 I had a deposit of a decent amount of money placed into my account, because of the amount that was deposited into my account. I signed up for alerts by text message so any time a transaction is successful I will receive a text message. Well roughly around XXXX that same morning I checked my balance before i had taken my kid 's give school and everything was fine. After I dropped them off I went to the ATM machine to withdraw {$100.00} from my account. Normally I don't get a receipt, but this time I did and it was one that showed my remaining balance. After my transaction was complete i looked at my receipt and noticed that I was missing money. So I tried not to freak out and I went home right away because the only text message that I received was for my arm transaction. I get home and log into my account and see that I was charged twice for the Atm fee. The bank charged me {$2.00} and card.com charged me {$2.00}. I was also charged twice for the monthly fee and I had a unauthorized transaction in the amount of {$280.00} from XXXX XXXX XXXX XXXX in XXXX CA. I was very mad for one I just barley opened the account in XX/XX/2018 and only used it once. I loaded {$20.00} onto my card for some online gaming which they instantly taken the {$9.00} fee from that load i was so mad. But anyways so I call the hotel up and asked the lady why is there an unauthorized charge on my card for {$280.00}. She ask me for my first name so I give it to her. She then turns around and tells me it's a charge for the room for one night. That supposivley I was checking in on XX/XX/XXXX checking out XX/XX/XXXX. I said excuse me it's an unauthorized charge so therefore I never reserved a room so I need a refund. She tells me no it's there policy and that the room was booked online through a third party billing company which she had told me XXXX. Now I was never provided a reservation number of anything. So I call XXXX because I have an account with them. I provided the lady with my information and there was no record of a room reservation. By then I'm beyond frustrated so she asked me to give her the name and number for the hotel so she could see what was going on. I'm On hold waiting the lady comes back on the phone and says the reservation was done through Hotels.com and provides me with a reservation number. So I call them and let them know what's going on. The guy sees that there is a charge and a reservation was made so he tells me told wait on hold so he could call the hotel to see what he could do. He comes back on the phone and tells me a refund can't be issued because the room had to be cancelled within 24 hours and there policy is to charge for one night. I told him so you think it's okAy to steal from me because I can't cancel something I never reserved. He said well then file a dispute with your bank. So I log back into my card.com account and filed the dispute. After I submitted it i called them right away to make sure that they got it. The lady tells me yes they got it but the dispute is not acceptable because the charge is still pending. Once the charge settles file the dispute right away so that I can get provisional credit. Then she turns off my card now I have no access to my account of funds mails out a new one which took 7 days. So the charge settles on XX/XX/XXXX so I filled my dispute claim again. Call them to see if they received it and asked about my provisional credit. The lady tells me if doesn t work like that and that they have up to 90days to comply an investigation. I told her that's not what I was told she then turns around and tells me I'm sorry you were provided with the wrong information but the gon na have to wait. I was so mad the next day I ca! l again and that rep tells me 20 business days from the day I submitted my claim is when I would get provisional credit which is basically a refund. I'm just not having it. I want until the next day again to call and that rep tells me I will be receiving my provisional credit on XX/XX/XXXX which is today and I didn't get anything. I want my money back asap.
05/07/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 75180
Web
On Monday XX/XX/2019 XXXX I received a phone call from XXXX fraud protection dept. Stating they had shut off my debit card due to suspicious activity. The nice woman then asked me about some charges that were made or attempted the night before. Several online attempts several pos attempts at convenience stores some being the number punched in some actually swiping. I told her not only did I not make or authorize the charges but my card is still in my wallet. I asked how is this possible? She explained they may have cloned my card. I joked and said I would expect if someone was going to go through the trouble of stealing card info and making a card they would target credit cards not prepaid debit cards. she said the numbers and cardholder info is sometimes stolen in batches some credit she debit. I thanked her for her help and she informed me that I would need to call my card issuer to order a new card and dispute ant charges that were made prior to being detected. I spent the day going over my statement and documenting all unauthorized charges and wrote written disputes to for each charge as required. the next morning I uploaded the written disputes along with the proper forms I filled out as requirement of the XXXX requirements. I then call XXXX and and verbally disputed the charge to the depute dept and informed them that the written disputes are already in the their documents center. They thanked me and we hung up. After 10 days I received a provisional credit from XXXX while they completed their investigation. On Saturday XXXX XXXX I awoke to finding that with out waning Card.com had reversed every credit even the one 's that was discovered by them. Not disputes was were validated. Upon calling and inquiring of the reason why they reversed all the credits? I was told they did not find in my favor. I asked If they had reason to believe if I was was believed to be committing fraud or was negligent? I was told I letter was being sent to explain.I then explained by their own card holder agreement along with EFTA, FCBA and FTC regulation E that unless they have proof I am directly involve with the fraudulent charges then I am provided protection under this federal act and rightful entitled to reimbursement, I then said I am on the phone now and they've verified my Identity so I would like a explanation now whether I am being accused of fraud and I would like the names of the individuals they have found that used my card info. Because the only other way they can deny reimbursement is that I had give prior use of my card or information to a persons thus making liable for the use of the card. So unless I am being accused of fraud or they have a name or names of people I have given prior use too I would like them to reconsider their decision and reimburse me for the charges again. I was told that I would have to submit a request in writing to reopen my case. I then read to the agent their own card holder agreement stating that in their own agreement printed from their website today stated that if they found no errors occurred they would give me notice with in 3 business days of which I had not received any notice as of today XX/XX/XXXX XXXX now past 3 business days and 5 days total. I also read the section after stating if I dis agreed with their decision I could contact by phone request all materials used to base their decision on and request to reopen. I spent the next 10 minutes being told I would have to summit a re evaluation in writing and me stating If you require me to make request in writing they are violating their own agreement. I ended the call with I will summit my request in writing along with complaints to all federal agencies that take complaints for this situations.
11/12/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • IL
  • 60139
Web
On Friday, XX/XX/XXXX. XXXX 4 times balance inquiry made at {$.00} each. XXXX {$400.00} ATM XXXX XXXX {$2.00} fee XXXX {$200.00} XXXX ATM {$2.00} fee XXXX {$100.00} ATM {$2.00} fee XXXX XXXX, as I sat at my desk at work I recieved notifications from card.com that SOMEONE was taking monies from an atm in XXXX with my card and pin. I immediately called card.com to shut down my card and stop the debits only to receive the automated message that they were closed and would not reopen until Monday. I panicked trying to think of a way to stop the removal of funds from my card without a card.com tech to assist. So ... I switched my pin using the website login. IT WORKED! Then I left card.com general voicemail about incident and asked to be contacted asap. Also, I sent this message via email ... " I am very upset that I can not talk to an individual as my card is being stolen from. I have just changed my pin for protection at XXXX on XX/XX/XXXX. I have attached a photo of the fraudulent charges. I wish to be contacted asap to protect myself please. '' Contact was never made by Card.com and I had to contact them on Monday, XXXX the XXXX while at work. A rep I spoke to on the phone took my statements and told me they would need me to fill out a form as the investigation went on and said it would be mailed or emailed and to fill it out and return. I never recieved another call, email or this form. Then I recieved a letter on the XXXX of XXXX stating that my dispute was denied based on " documents used in the final determination '' and that Card.com considered it closed. " No error was made ''. THIS IS A WEEKS PAY I USE TO SUPPORT MY FAMILY!!! I immediately called card.com to discuss this and how the determination was made since I never recieved the form I was told I would need to fill out and got ZERO helpful answers. Unprofessional discrepancies for a financial institution to be making. -form shows date reported of XX/XX/XXXX, this is incorrect as I reported on XX/XX/XXXX. -The denial form lists the transaction dates as XX/XX/XXXX which they were actually made on XX/XX/XXXX, also the claim amount is in error as well ... it does not list the four balance inquiries at {$.00} cents each as well as the 3 withdrawal fees of {$2.00} each. Total amount on the form regarding fraud amount is {$700.00} Actual amount of stolen monies reported by me is {$720.00} There are many issues regarding this claim and the unprofessional process required for a individual to undergo. All the data is incorrect from dollar amounts to dates. I filled an unauthorized/fraud charge last year that was roughly {$100.00} and it was a breeze. But that was only XXXX bucks. Card.com will protect you when its a small amount but as soon as its a substantial amount things change. I felt that there was so much glaring evidence that this was not me that I was protected. -I have never drawn from ATMs that are not free for me to use. - I have never drawn these odd amounts. - I have never checked my balance by atm. - I have a gps punch out card at work for when these occured 50 miles from the XXXX atm location. - Changed pin as it happened to me by having alerts set for this type of theft. - Multiple emails and calls sent to protect myself the night of occurence. - Card was in my pocket so who ever is in video at that atm isn't me.. Stay away from card.com, I will be drawing all of my money from them and cancelling my account asap. Its just not well protected and if an issue arises you will work much harder to protect your money than they will, unless its just XXXX bucks ...
11/07/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 27857
Web
I have switched from a typical bank account to a prepaid card to handle my direct deposit, to prevent overdraft fees. Currently Card.com handles my direct deposit these days. On XX/XX/2018, I noticed a few emails saying a few of my auto drafts had be declined do to insufficient funds. Decided to check my balance to find that I had a charge of {$51.00} from a pizza restaurant in XXXX. Card.com does not offer customer support on weekends. So I had to wait til Monday XX/XX/2018 to call and dispute the charge. I talked with the first agent at card.com to find out what was going on. I knew from the beginning of the call that the customer service would not be a good experience. Long story short, the agent told me that it was a mistake on the company 's part and I would receive the amount back to my account within a few minutes. I asked the agent twice, with each time he started with a long 'um ' and confirmed that I had nothing to worry about. Something just didn't seem right, as I told the agent I am not trusting what you are saying. I don't know about anybody else, but it's very disconcerting to have your bank just make errors like these, just randomly taking your money out of your account and sending it to another party by mistake. So about an hour later, I decided to check my balance again, due to not believing the first agent at CARD.com that helped me. The money was still not back into my account. I called back! At this point I was extremely heated that the agent would lie so easily, as I can tell that their customer service management team lets a lot of things though for someone to flat out lie like that without worrying about losing their job. I was finally over to the dispute department, and a 2nd lady went through the correct process for the dispute based on their company policy. I then asked if I could speak to a supervisor to find out why I was lied to by the first agent, so my transaction fee would not be disputed. I spoke with the supervisor, of course you get the basic line of saying they will coach the agent for quality assurance. For him to lie so freely like that, I now do not have faith in Card.com as a whole to handle my finances. I wrote this review because i feel that my transaction will not be disputed properly. As I asked for the agent 's first name from the supervisor. The supervisor failed to provide his first name. Again I have been working in XXXX XXXX for a while, and providing a first name does not offer any legal issues to my knowledge. I didn't even ask for the full name. She just said she can't provide it, which is XXXX. He provided it with no problem as most customer service reps do. Just shady all around experience, and I believe I may not get my fraud transaction back at this point. If I did not have the wherewithal to call back and get a second agent/opinion, my money would just have been stolen from me that easily. Being a former XXXX XXXX for a large company 's XXXX XXXX, I can almost detect when a call center worker is unsure or saying something wrong. The average customer may not have that experience and accept the first thing an agent says. Thats why its always important to call back again if something doesn't sound right. Sometimes you get 5 different answers with companies when you call back 5 different times. To whom is reading this review ... ... .Always check your balance, even when you are doing low activity with your account. Always call back again if you feel you did not get the customer service you want or feel that the information is inaccurate.
05/24/2019 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CT
  • 06708
Web Servicemember
On XXXX XXXX I had made a purchase with XXXX in the amount of {$35.00}. About 3 seconds after I hit GO, my husband came upstairs and said we have to leave there is a family emergency. I immediately canceled the order. I also called XXXX to verify they had refunded the funds. The representative confirmed that the refund was processed and to please allow 3-5 business days. I was told by CARD.com that any Pending transactions would be refunded after 7 business days, so you would see the funds available on the 8th day. So here we are DAY 8 and still nothing. I called card.com @ ( XXXX ) XXXX to dispute the fact they are still holding my money. They told me it is going to be another 30 DAYS to receive funds back!!! I asked why and they said because XXXX is like a hotel charge and in order to get the funds back I needed to get a LETTER ON COMPANY LETTERHEAD STATING THE FOLLOWING INFORMATION : Card #, Amount, Auth Code, Merchant ID, Date of Auth and Reason for Refund. I called XXXX to ask for such letter and was told I have no idea what this letter is and we have already refunded your money and sent you an email with al that info as well as your receipt log shows the refund! Send all that to them and you will be ok. So I emailed card.com @ verify @ card.com, as well as uploaded the documents to their secure portal. I called them back to have funds put back and was told oh Im sorry that wasnt good enough we want an actual letter on the company letterhead This is just a screen shot of an email and receipt. I went on to explain that it shows that XXXX sent the email. Their company logo is on the email AND the email, as well as receipt log shows that the funds were refunded on their end and this is ALL they will provide me. The woman still tells me its not good enough and my money will be held another 30 days. Now I have NEVER heard of anything like this, when I had XXXX XXXX XXXX or XXXX XXXX ; NEVER was a charge held for 30 days and even if they say it could be held that long, as soon as I provided even a refund receipt they would IMMEDIATELY issue the funds back to the card. On top of the fact that mine AND my husbands paychecks are DIRECT DEPOSITED into that account every WEEK!!! So even if this charge was charged back I would STILL cover it within a day or two. This company CARD.com is a scam and they hold peoples money for no reason, even when you provide documentation they ask for. I will be changing all of my deposits to another card and cutting this one up. However, I want this issue handled and hope that this complaint allows it so that no one else has to go through something like this. On top of the fact that every representative I spoke with was rude and yelled and basically said they didnt care about my money and there is nothing they could do. It also says the holding bank is The XXXX XXXX, Which I use with another card and NEVER have had a problem like this. So maybe The XXXXXXXX XXXX should know how their partner companies are treating customers. I find that HORRIBLE BUSINESS! Please CFPB help to stop these criminals from keeping peoples money.
03/15/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 93291
Web
On XX/XX/XXXX, I received my income tax refund on my pre-paid card which was issued to me by " XXXX '', who is represented by the XXXX XXXX XXXX XXXX XXXX. Upon receiving my tax refund that very same day of XXXX XXXX, one of the first purchases I made was an ONLINE purchase with the store " XXXX '' in which I purchased 3 pairs of shoes for a total amount of {$210.00}. Due to XXXX 's own reasoning of being unable to confirm with XXXX, the details of the purchase made, the order was then cancelled by the merchant. I was made aware of this minutes after it happened. I then got in contact with the merchant on XX/XX/XXXX and got the details explaining why my order was cancelled and was also advised that the amount would be returned to my account within a reasonable period of time ( 3-5 business days/24-72 hours ). After patient for over 2 weeks I then called the merchant " XXXX '' to follow up on the refunded amount on XX/XX/XXXX. The merchant then advised me they were going to be sending a fax over to the my financial institution advising them that they were releasing the funds on their side as of XX/XX/XXXX. The same day I received an email confirming they had already addressed the issue with XXXX and the funds should have been credited to my account within 3 days and if I did not receive the amount I was to contact the financial institution. The same day of XX/XX/XXXX I spoke with a representative from XXXX who confirmed the reversal had indeed been initiated and was under review, awaiting approval to proceed with placing the funds back into my account & was told the time frame would be an additional 3-5 business days! On the 5th business day which was on XX/XX/XXXX I contacted XXXX once again because the credit hadn't still been applied to my account. To my surprise when I spoke to a supervisor the supervisor also advised me that the funds had been placed back into my account but I was unable to see the transaction because it was listed as a reversal and it would not appear on my list of transactions. I monitor this account daily and have been monitoring specifically for these funds to be returned and can honestly positively absolutely say that the return of the funds has not been placed back to my account and wish to argue this with the company even though they insist that the funds were placed back as of XX/XX/XXXX. If that were the case why is it the representatives I talk to after XX/XX/XXXX were telling me that I have to wait three to five business days before the funds appear in my account but then after that when I attempted to investigate why the funds have not been returned they then advised me that they indeed had but had been done days prior to me even initially calling about the funds.
06/13/2019 No
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • TX
  • 75180
Web
Complaint is against XXXX XXXX Card.com XXXX XXXX XXXX XXXX XXXX XXXX XXXX. note : Today XX/XX/2019 is the 4th business day since card.com concluded its investigation and I have not received written description of their investigation required by law. On XX/XX/2019 My former Electrical provider XXXX XXXX charge my Visa debt card {$620.00} without my authorization and without giving written notice. I had discontinued service with XXXX XXXX on XX/XX/2019. I contacted XXXX XXXX with in minutes of the charge but it was made on Sunday and on XX/XX/XXXX weekend so no one would be in until Tuesday XX/XX/XXXX. I left voicemails and sent emails with XXXX to call me. On Monday XX/XX/2019 the pending charge posted. I didn't want to wait until Tuesday to notice my Financial Institution Card.com of the Unauthorized EFT so I filed a dispute on XX/XX/XXXX by phone and in writing informing my financial institution Card.com I did not authorize the charge of {$620.00} and further more never gave XXXX authorization to charge my card period. To pay my bill I had to register my card but I always choose the one time payment option. I called my financial institution Card.com on XXXX a day after 10 business days to preform investigation or provide preliminary credit while investigation continues. I was told that the Investigation had be concluded and no errors were found. I disagreed and thoughout the day spoke with a supervisor and manager but they refused to allow me to talk to anybody else and I wasn't satisfied with who I spoke with because not one person was even aware of Regulation E or EFTA. I am now following proceedure and filing a complaint against my financial institution Card.com for possible violations of U.S. Code title 15. Chapter 41. subchapter 6. 1693D., 1693C.,1693F. ( d, e, f, ) and 1693G. ( b ) I have filled a previous complaint against Card.com in XXXX because they had not found errors investigating a dispute that was actually filed initially by their own fraud department. On XX/XX/XXXX they credited my account but did not not provide any reason why and therefore admitted no wrong doing. In conclusion with-in a 30 calendar day period Card.com 's error resolutions department has found no error on disputes that clearly have error 's and on the first they reversed the decision. I believe if this is happening to me Card.com is most like likely doing it to thousands of thier other customers and an investigation should be done on the entire error resolutions department. I will be filling additional complaints against XXXX XXXX XXXX XXXX XXXX whom issued Card.com cards and Visa who's license is used.
08/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Privacy issues
  • CO
  • 81025
Web Servicemember
hello I have an account with card.com which my brother had his unemployment directly deposited into my account. for the past three weeks there has been a hold on my card as they refuse to release his money requesting I send them documents such as proof of identity, proof of XXXX employment such as tax forms and a notorized letter of authorization to release the funds to my account. I have sent then all there requested documents over and over again. Everytime I call them they lie and say there is know upper management department they can transfer me to. Only one time I called they transfered me to a XXXX XXXX from the upper department which was a lie as she was the same exact person I have spkke to everything I have called in. this lady lies and tries to change her voice the reason I know it the same person because she can't speak very good English to begin with and can not pronounce notarized for three weeks i kept sending in what I thought she was requesting as I thought she was saying letter of authorization but she was trying to say she needed a notorized letter from my brother giving his permission to release the funds to my account which after three weeks we finally made that clear. These people are awful i have requested they send his money back to unemployment so they can deal with it and they refuse they say unemployment needs to send them a request to send them the money back. my brother has an appointment with unemployment in XX/XX/XXXX another 2 weeks out and does not have any other options of reaching unemployment any earlier than that date. At this point card.com has put a hold on his money which has been almost 1 month now and are not by any means working with us to get this problem resolved. They continue to seek my brothers personal information which I have sent them everytjing he has had regarding his XXXX employment and proof of his identity. My brother due to this has become XXXX and is a XXXX to himself and others. He is accusing me of steeling his money thinking that they released it and I just have not gave it to him. The first time I spoke to card.com they stated unemployment requests the recieve further documentation regarding proof of his identity and self employment. I requested they sent me proof of that request which they stated they could not do. Thats because such proof does not exist.
03/28/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • KY
  • 41146
Web Servicemember
I have had this prepaid debit card for about two years and I had always had suspicious about their reserve system when I had taken my mother out for dinner that costed * {$26.00} and " Card.com '' had taken out nearly {$80.00} which was held for several days. this happens infrequently. I had noticed some unexplained transactions/duplicate withdrawals from my account and asked if they could check into it? ( The SMS service just started working on my phone around two weeks ago ), so they didn't make anything easy to translate. I had even called and gave them a name and address to be referred to. I had changed my password to a near twenty character mixed Caps, symbols, etc a few weeks back and I actually received a similar email that same evening? I explained to them that where I don't have the same provided for my residency and my mobile service since I live outside of XXXX 's signal range. and that I use my family 's WiFi when aI visit them,,,,, They have never given me any response to my security issues and they have shut down my card three times in the last week or so without any probable cause or explanation. now being XXXX, it's hard to get the XXXX XXXX and even the XXXX XXXX XXXX materials all weekend after only yesterday telling them not to ever disable my card again unless I called and requested it? It appears that they are committing hate crimes either to avoid any legal responsibility or it is some personal vendetta which would classify it as a hate crime. I have no other income except what is on this card as for when I deposited $ XXXX to it yesterday there were no signs of it being deactivated for that alone speaks volumes. I was struck by a dislodged boulder in WV in XX/XX/XXXX and am in XXXX XXXX as I am seeing a XXXX ( XXXX XXXX XXXX ) and getting XXXX XXXX and seeing a Dr in XXXX ky for my XXXX XXXX. I am supposed to visit her asap due to an XXXX XXXX XXXX on my previous checkup last week but can not go or get anything due to these senseless sabotages of my only source of $ that I have since I've been without any income since XX/XX/XXXX. Again, I have both called and emailed them expressionally advising them not to ever deactivate my card again unless I called them and requested it as this has caused much trouble the other instances it has occurred. tx XXXX.
12/04/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NC
  • 27857
Web
This is still an ongoing issue from my last complaint with Card.com ( complaint # XXXX ). For other consumers reading this, you will see that when I file these disputes against these companies, I can't make this stuff up or lie!! The previous amount that was stolen was refunded back to my account. Card.com I want to thank you for admitting that you guys made a mistake, and worked to get my {$51.00} that was stolen, back into my account. However, I AM HAVING THE SAME ISSUE ONCE AGAIN. I still have 2 fraudulent charges still on my account, that have been in pending status for 30+ days. The fact that a pending charge is taking 30 days to post, should be a red flag for any bank to say this is a fraudulent charge. I spoke with an agent today ( XX/XX/18 ) at Card.com, and he stated that I would have to contact the two merchants to get them to release the charges. I have spoken to both companies .... XXXX XXXX ( Branch ) in XXXX PA for {$22.00} and XXXX XXXX XXXX XXXX in XXXX WA for {$29.00}. XXXX XXXX said I need to contact my bank, and I have left messages to XXXX XXXX XXXX XXXX, who has not returned any of my phone calls. A few weeks ago I contacted Card.com and asked them when would I be able to dispute the pending transactions, and a female agent told me I would have to wait a total of 30 days before I can dispute. So again, I am being told two different things by their customer service. I can dispute after 30 days while in pending status, or I have to contact the merchants directly to get them to release the funds. I have tried both, and I still don't have my funds back into my account. Also, luckily I took screen shots last month of the fraudulent charges showing on my online statement. Because as of today, they are miraculously missing from my current online statement. ( ( ( ( ( ( I AM ATTACHING 2 STATEMENTS SHOWING THEM THERE AND THEM MISSING CURRENTLY ) ) ) ) ) If I didn't have the proof from last time, I may be out of luck disputing them. I don't understand how a bank that knows clearly that a transaction is a fraudulent charge, would not fight for their customer to reach out to the merchant and reverse the charges. Pending charges for 30+ days!!!! And that's not a red flag?
06/05/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KY
  • 40517
Web
On XX/XX/2019, I was charged twice for an auto loan payment. The merchant, ( XXXX ) refunded and canceled the payment back onto the prepaid card that day. Upon further waiting on the refund, I called XX/XX/2019 and the prepaid card company ( Card.com ) informed me that I would need to wait 3-7 business days for the funds to be applied back to the card. I was also informed if I wanted the funds sooner, I would need to do A Merchant Hold Letter basically stating a reason why they need to manually override the pending transaction. I had asked to put them on hold and do a 3-way call so my auto loan representative ( XXXX ) can get the proper information to faxing what they needed. It was faxed on XX/XX/2019 approximately at XXXX XXXX. I also submitted a email receipt from the auto loan stating the cancellation of the payment and refundable amount to the card. It is now going into XX/XX/2019. I had called again that XXXX and spoke to a representative ( Card.com ) about the refund. I had asked if they received the faxed from my auto loan people and I was informed that once faxed, it would 24 to 48 hrs to do a verification and if approved, they would override and release the funds. I had called back again same day to see about the fax and approval to getting the funds released. I was informed that I would now have to wait an additional 30-90 days for the investigation to be completed. I had asked why does it need to be investigated when I all the documents where accurately sent. I was told that it was a disputing transaction or refund would be applied back to the card no later than XX/XX/2019. I told the representative ( Card.com ) that was not accurate information that I was told in the beginning. The representative ( Card.com ) continuously repeated him/herself and wasnt trying to resolve my case based on what was said at first. I was placed on hold for hours at a time, I was disrespected, they hung up on me and rudely interrupted me while explaining my concerns about the refund. I am now seeking other means to regaining the funds thru this complaint.
04/12/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Overcharged for something you did purchase with the card
  • GA
  • 30808
Web
I stopped at XXXX XXXX XXXX in XXXX, XXXX on XX/XX/2019 at XXXX and used my prepaid visa from card.com and pumped {$13.00} in gas. My card was charged {$76.00}. Which was all but {$5.00} from what was on my card. My lights get cut off at XXXX that in 45 min because of this and will cost {$350.00} to have cut back on. Money I do not have due to trying to get on my feet from an abusive marriage I'm finally out of. I called card.com while still at the store. The store said it was the card company and the card company said its the store. I explained to them my situation and they acted as if they did not care for the store and card.com nowhere under the agreement that I agreed to with card.com did it say anything whatsoever about them holding {$76.00} when I would use my card at a pump and nowhere on the pump or at that store did it say anything I requested to speak with a supervisor they told me someone would call me back I waited and waited called again same thing only this time they said I had already had a request tomoney.k with a supervisor they would not try to get another one put in my money would be back in three days waited again still no call so I called again this time they said it would take 7 days all I want is my money back because now it's costing me {$350.00} that I'm now think they should be responsible for they would not help me. They did not try the added like they just did not care and know where did it say anything about holding that much money. I emailed a copy of the receipt showing I only spent {$13.00} yet they said that would not work it wasn't good enough. The only reason I signed up for the card was because my friend asked me to because once you do it and get so much money on there you both get {$30.00} neither of us have received it but they said that I have done everything that they required in order to get it get neither of us have gotten which that was the only reason I even signed up for the card. If it wasn't for that I never would have got it. I believe we were scammed just so we would get it.
01/12/2017 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • CA
  • 95829
Web
In the last correspondence Card.com has claimed to have blocked my card. Howevver, the intial request to block the compromised card came before the unauthorized charges took place. ( initial request on XX/XX/2016, copy of notification enclosed ) Additionally, despite recieving a completeted affodavit form, I was sent a letter for each disputed trans action from card.com dated XX/XX/2016 with thecstatement that the affidavit form was not received. Mind you, this was after receiving confirmation from XXXX separate representatives that the completed form was received succesffully. ( PLEASE SEE EVIDENCEENCLOSED ) When talking with card.com over the matter XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX over 55 times. I was told that my form was received about 90 percent of the time. This would also include written correspende confirming its receipt prior even proor to thedated later. I have went over and beyond my responsibility as a customer. Both faxing and emailing the affidavit form. Many times the contact to card.com was a three way call with an agent from bancorp bank making the call on my behalf. I was in fact promised the credit over 12 times on a recorded line! The fact remains that card.com has told me that they received my signed and completed dispute form and yet have devlined my credit based on not receiving s completed dispute form only to have me resubmit my dispute over and over and over again. Ive escalated my complaint several times only for the escalation to be replied with promises by people apologizing saying they will prrsonally seek the proper handling of the resolve to no avail. The continue neglegemce of card.com has caused seriest financial damages to me and my family and they need to take ownership of their failures and lack of proper hsndling as i continue to endure grave damages as a redult of their inaction and false promised.
08/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • NY
  • 11951
Web
On XX/XX/2021 i received an email from card.com that there was XXXX atm balance inquiries and XXXX atm withdrawals in the amount of {$400.00} and {$160.00}. I did not authorize these transactions and was at home with my card in had when this occurred XXXX minutes away from the atm that i have never visited. I filed a dispute within XXXX minutes of receiving this email alert and was told that it was denied due to the pin being memorized. Upon further investigation on my end as i KNOW it was fraud, i found there could have been a card skimmer that read my card number and pin and created a new card to withdraw funds. I have never used an atm balance inquiry as it costs {$0.00} and i have the app that tells me my balance, let alone 4 times in a row. I was told by card.com to email in supporting documents which i did. I provided my time clock proving i was at work at the time, proof i have been working from home, as well as a map from my home to the atm that there is no way i could have done this. They still denied my dispute. I am unable to speak with the fraud department and their customer service gives no answers or solutions and just shrugs their shoulders at the whole thing. I asked to have the atm camera looked at so they can see it wasnt me and allow me to file a police report, i was told it was " above their paygrade. '' They are not protecting my finances at all. I refuse to let someone steal almost {$600.00} from me while i am a mother of XXXX working non stop through the pandemic and that is a lot of money for me to lose, let alone not be able to fight to get back. Upon further investigation, this has happened to numerous other people as well after i filed a complaint through the XXXX. I would like this investigated and to be able to recoup the money that was stolen from me as this is bad business practice and unfair to a hard working member of society.
05/10/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • UT
  • 84123
Web
This company put my account into a negative balance in order to receive their monthly fee and I was never notified of the policy change that led to it Several months ago, I stopped using my Card.com card because my employer did not do direct deposit. Now that they do, I checked my account in order to start using it again and noticed that Card.com had put my account into a - {$6.00} balance. When I called their customer service on XX/XX/XXXX to inquire as to why, I was told that they changed their policy in XX/XX/XXXX and they will now take their full {$9.00} monthly maintenance fee regardless of if the money is there, potentially resulting in a negative balance. I was told that I received several emails about this policy change back in XX/XX/XXXX and even though they had my correct email address listed, I never once received such an email. If I had, I would have cancelled my account rather than stay with a company so morally bankrupt that they would force their customers into a negative balance just to get their money. I then spent several hours on the phone, speaking to several agents and at least 4 supervisors. Not a single one treated me like a customer who deserved their respect nor did I even feel like a customer at all. Nay, I felt like a dollar sign to them and not a single person was willing to do one courtesy reversal or at the LEAST, just return my account back to a XXXX balance, regardless of the fact that I never once received the proper notification. This is the only reason why I feel like I am owed 1 courtesy from this company, something I have never asked for before, because I was NOT notified of this HUGE policy change. I have spent 2 days and several hours trying to get this resolved directed with Card.com and they won't budge so that is why I am now filing a formal complaint against them with the XXXX and FDIC.
04/12/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • NY
  • 11204
Web
On XX/XX/XXXX, I filed a claim for {$800.00} regarding an ATM error. I filled out the claim forms and sent it back promptly on XX/XX/XXXX. I then called Card.com to inform them that I uploaded the documents online and they said they received it and that I would receive a provisional credit on or before XX/XX/XXXX. I waited until then and nothing happened. I called Card.com on XX/XX/XXXX to inquire about my provisional credit. I was told my claim would be escaladed within 24-48 business hours. I called again on XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX ; XX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX, and was told the same thing each time I called : your claim will be escaladed and you should receive an update or a provisional credit, which never happened! Then, I noticed on XX/XX/XXXX that my online access and card was restricted. I called and was told that my account was blocked due to fraud and I wouldn't able to receive direct deposit ( I get paid on this card every Friday by the way ), and my card was blocked. I was asked to send pictures of the following via e-mail to verify my identity : Social Security Card, State ID, and utility bill. I sent those documents on XX/XX/XXXX. The representative said it would take 24-48 hours to process and subsequently remove the block. That never happend. First my card was blocked, then my entire account. I never received an explanation behind why my account was blocked from in the first place ; I never filed a fraud claim! Anyway, my direct deposit was blocked like they said they would, and my account is literally inactive. I rely heavily on this card, because I get paid weekly on it and my stimulus check is suppose to be deposited on this card too.
09/28/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • CA
  • 95341
Web
Monday morning XX/XX/XXXX XXXX made a purchase at XXXX in XXXX California on the way to taking my children to the doctor. While in the waiting room I got a notification that {$480.00} was withdrawn from my account in XXXX California. I immediately called CARD.com and told them to stop that transaction. They said they couldnt because it was pending. They said they would help me resolve the issue. But first had to cancel my card. I told I have no money, that I needed to pull some out before they canceled it. They gave me the runaround the rest of day going to several different banks and cash advance place attempting to withdraw with no results. They then said oh sir youve reached your daily limit I said no I hadnt taken or received any amount. So they canceled the card & left me with nothing. They said they were going to email me a dispute form and needed me to fill out & fax back in order to start the investigation. 2 days later, no email/form. So I called CARD.com to ask when my new card would arrive and why havent I got the dispute form? They said that hadnt issued the new card, did I want them to? They then stated their investigation was over and they declined my dispute. I asked what investigation? I asked what did they do? I got no answer. I told them I googled the address where my money was stolen and talked to the XXXX at a XXXX. XXXX said they will work with XXXX-CARD.com to help resolve this. CARD.com flat out told me No, they dont need to do that. I get paid minimum wage, work very hard and I have XXXX children. Can you please help make this right!? Please! I still dont have a new card, I little to nothing. Thank you for anything you can do
01/15/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NY
  • 13760
Web Older American
Through XXXX XXXX, I searched for prepaid bank card to make purchases and pay bills online. Feared using my bank account where I have auto deposit. I pay XXXX to load my money on the card for purchases and bill 's. I went to check the balance on my prepaid card due to a airline ticket refund, XXXX XXXX. It showed the refund and the card was suspended. I could not access my money. I contacted the company and after several conversations with them, I learned that the customer service was not just customer service. When I accepted the card, I was led to believe that the card was issued by XXXX, a US FDIC insured bank. They issue the card but they can not access the account because they sell our accounts with our identification, social security numbers, birthdate, personal information and if we cash a check, they get that information and they have access to our credit reports, employment and if we use auto deposit, they also get our parole information. The disturbing problem is, the buyers are a offshore nonbank. This is who our accounts are being sold to by XXXX. They say they dont, but I asked the woman on the phone who they were because of her broken english as well as others at this phone number. After hounding her because I could not understand her, she told me how they purchase the accounts and laws don't apply to them because they are offshore, in another country, not the USA and they are a nonbank. The account is closed but they continued to pay theirselves a maintenance fee on a closed account that I am not able to access when it is my money that I paid to put on this card.
05/13/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 85364
Web
I'm XXXX I requested my statement mailed to me as i didnt have online access and my balance didn't add up. When i received the statement I immediately filed a dispute with card.com to let them know I didnt nake the transaction of over XXXX $ on XX/XX/XXXX. I filled out there form and I guess it was not done correctly. When entered into their system even though I included an explanation with the form. I had just been patiently waiting.. Knowing that my agreement with the company stated i would receive the credit in 10 business days if the investigation was still on going. Around XX/XX/XXXX I had used a promotional offered to me of a free night at a casino resort. The required a deposit I was promised to get at checkout. That didn't come back to me. I got all required and requested information that I could obtain from several employees receptionists managers snd supervisiors. This info was faxed emailed and upload it to my account. When I called the customer service I realized. They still hadn't fixed my dispute. When I ask customer service agent for an update they told me that I would not be receiving a provisional credit because I didn't qualify for some reason. A question of dispute team about my agreement that stated I would get the credit and again they could not give me a reason. For 4 days I attempted to contact somebody who could give me some type of answer but only received rude responses and false hope of somebody calling back. So I feel they are breaking the contract.
05/16/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NV
  • 89113
Web
THERE ARE XXXX TRANSACTIONS XXXX WAS A RESERVATION THAT I MADE WITH XXXX THAT I GOT CHARGED TWICE, I GOT CHARGED WHEN I MADE THE RESERVATION THROUGH MY COMPANY CREDIT CARD AND THEN I GOT CHARGED AGAIN WITH THE PREPAID CARD WHICH WAS ONLY SUPPOSED TO BE USED FOR INCIDENTALS AND THE FULL AMOUNT WAS SUPPOSED TO BE REFUNDED AND XXXX CLAIMS THAT THE ONLY CARD I HAD ON FILE WITH XXXX IS THE PREPAID CARD ALTHOUGH I HAVE PROVIDED THEM WITH THE RECEIPT OF THE CHARGED MADE TO MY BUSINESS CARD AT TIME OF RESERVATION. THE SECOND WAS FOR WHEN I FILED MY CARD AS LOST/STOLEN IT WAS USED AT XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND ALTHOUGH I PROVIDED THEM WITH A POLICE REPORT AND THE TRANSACTION WAS STILL PENDING WHEN I REALIZED THAT MY CARD WAS MISSING THEY ALLOWED THE CHARGE TO GO THROUGH SINCE I FILED IT THE MORNING AFTER IT WAS USED AND SINCE THE CASINO PROVIDED THEM WITH THE FOLIO WITH MY INFORMATION WHICH OF COURSE THEY WILL HAVE IT SINCE I HAVE A PLAYERS CARD WITH THEM BUT THEY DID N'T CARE TO MATCH MY INFORMATION WITH THE INFORMATION THEY HAVE ON FILE SINCE IT IS COMPLETELY DIFFERENT, I HAVE IT DIFFERENT FOR THAT PURPOSE XXXX HAS MY UPDATED INFORMATION WHILE THE CASINOS DO NOT AND THEY WOULD HAVE UPDATED MY INFORMATION IF MY CURRENT DRIVER 'S LICENSE WAS USED. BUT NOW XXXX DOESN ' S SEEM TO CARE OR WANT TO RESPOND TO MY DISPUTE, I HAVE PROVIDED THEM WITH NOT ONLY POLICE REPORT BUT ALSO ALL COPIES OF RECEIPTS FOR THE TRANSACTIONS.
02/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Confusing or misleading advertising about the card
  • CA
  • 93277
Web
I got a card.com card specifically for the XXXX they offered to me and my friend the referrer if I satisfied their direct deposit amount by a certain date. I got the dd info immediately online they said I could set it up even before my card came in mail I gave it to my employer and they tried to do my pay it wouldn't work .I never got my card and I had moved so I called them to advise and that my dd wouldn't work they said they would send a new card and to try dd again I did again my employer tried it didn't work. I got a card and after 3 attempts my pay went on there but then they never gave me or my friend the XXXX and when I called about it they denied us because its only for " 1st '' time 1st card issued. Because I never did get my card the first one nobody knows still where it is, and tgey had sent a second card which I have now they say im not eligible! Thru no fault of mine, the card I have was and is my first account and card with them they know I never received first card, they are calling this card my 2nd card! They are rude and wouldn't link me to anyone for escalation so I quit routing my pay to card and now tgey keep charging me every month a service fee for not having my dd now I am on unemployment and I need that XXXX for me and my friend .we met their requirements and I have never gotten or been able to use the first account because I never got a card XXXX is their number XXXX bank is issuer through card.com.
04/21/2017 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • FL
  • 33904
Web
On XXXX XXXX I noticed that the money that should be available I my card.com prepaid card was not, went to my tablet, logged on and noticed a whole bunch of charges that were not made by me. I immediately cancelled my card, and submitted a dispute for the charges I did n't make. The charges totaled up at {$530.00} and being a single mom, I can not afford to take a loss that substantial. After waiting a month to hear back from card.com, they not only did n't give me my money back for the unauthorized charges, they re-charged me for one of those unauthorized charges. I was sooooo angry, so I started calling the merchants to try to fix my problem from their end and much to my surprise EVERY one of those merchants told me that they had already refunded the claim and that I should call my card company. Well I did and not only did they avoid the questions of where is the money now? If you submitted a charge back to the merchant and then was refunded by the merchants, but was n't given to me, whom it belongs to ... where is my money now? The supervisor hung up on me. And now when I call, I ca n't get a live person on the phone. I enter the info they tell me to enter I my touch pad and the automated system sends me in circles until it hangs up on me. Help ... I ca n't believe I was robbed and XXXX is n't standing behind their word of taking care of me ... I REALLY needed that money and they are screwing me out of it.
12/05/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PA
  • 17057
Web
I am contacting y'all back about XX/XX/XXXX in the amount of {$69.00} and XX/XX/XXXX for my disputes for XXXX that need to be reopened I had contacted last week and they told me they can't refund the card if they do it might be billed a fee because the payments are old and they say they will send me a check in the mail but I never got them checks in the mail from them I been calling the manager and emailing him or her and he or she is not calling me or email me back and I want y'all to reopen the dispute and credit back both payments for me and I got proof by a XX/XX/XXXXcase from them saying my service was canceled and they refunded me but I did not get my refund in the mail and I been waiting a whole week now and I want both payments to be credit back on the card for me. XXXX XXXX XX/XX/XXXX Mid-South XX/XX/XXXX CASE # XXXX To whom it may concern, Thank you for bringing this situation to our attention. I have talked with the customer and informed her that we are addressing her refund. We will refund her for the charges that were made to her credit card on XX/XX/XXXX in the amount of {$69.00} and XX/XX/XXXX in the amount of {$110.00}. For a total refund of {$180.00} for the service was that she canceled on XX/XX/XXXX. If there are any further questions or concerns, please do not hesitate to contact me. Sincerely, XXXX XXXX XXXX Branch ManagerXX/XX/XXXX XXXX E-mail : XXXX XXXX
05/17/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • TX
  • 77088
Web
On XXXX/XXXX/16, I filed a dispute and was told I would get dispute form within XXXX hours. On XXXX/XXXX/16, I called because I still had n't gotten form. Was told to wait until XXXX/XXXX/16 and the number to fax form back would be on there. It was not on there when I received on XXXX/XXXX/16. I called and was given fax number. I sent form back and received confirmation. On XXXX/XXXX/16 I called to confirm, they say they still did n't receive and to refax. I sent again and on XXXX I called back and they claim they still did n't receive even if I had gotten confirmation back. I requested supervisor to call back because this was crazy. On XXXX still no call from supervisor, so I called backed. I put up such a fuss I was transferred to CSR Supervisor who informed me that the previous reps had been giving me the wrong fax number. I faxed to number they gave me and I also faxed the XXXX previous confirmation pages as well showing that I had been faxing just in case they say I did n't fax back within 10 days. Time still had passed and they claimed I did n't fax information back in time for provisional credit. They told me I had to wait 45 days for update. Now the 45 days have came and I still do n't have my refund or even a status update. I requested a Supervisor call twice and no Supervisor has returned my call. The reps are very unprofessional and wo n't even attempt to help me.
01/25/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • TX
  • 75701
Web
On XX/XX/2020 my family and I hired and paid for attorney services to be provided to another family member currently incarcerated. Upon hiring this attorney it was discussed with this attorney Why and what we needed her for. She took my family members case with the agreement that she would provide the service we needed her for. Instead of her doing what we hired her for she did something totally opposite of what we hired her for. Since she did things her own way instead of what we paid her for I disputed the {$250.00} transaction with my credit card provider. The merchant we paid was also sent an email stating very clearly what we expected and hired her for. My credit card provider denied my funds to be REFUNDED back to me due to the fact they said the merchant clarified I received service from them. It didn't matter if the merchant didn't do what we hired her for is what my card provider told me over the phone. The services we received weren't what we paid her to do therefore the merchant being paid for what she didn't do should not be paid to the merchant. My card provider did Nothing to fix this issue and I wasted 30 days just to receive info they wouldn't refund my money. The dispute dept was also sent documentation showing I contacted the merchant and it stated she didn't do what we hired her for therefore all of my money needs to be refunded.
05/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93307
Web
On XX/XX/21 I Submitted a direct debit transfer from my prepaid CARD.COM card.When logging into my newly opened XXXX XXXX Account I found that it I couldnt access it so I immediately called and found out my account was in Closing because of the Large amount of direct debits well I awaited two weeks only to receive a {$500.00} check from XXXX XXXX this was my opening deposit and as for the second transaction for {$1000.00} I was very upset to hear that XXXX XXXX couldn't locate my money I had to file a dispute it actually took 2 weeks for them to locate my money and inform me about the investigation they informed me in writing that they did locate the debit transaction and in writing they informed me it was sent the day it was received back to card.com now since then I have submitted 2disputes with card.com and just two days ago was informed by a representative the closed my dispute.Well I told him that I have new evidence to submit the letters from XXXX XXXX closing my dispute and informing me it was sent back to card com I have not received nothing by mail I have updated my number and card.com has not attempted to reach out to me and my {$1000.00} translation has not been deposited back to my card.
01/31/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • GA
  • 30510
Web
I have my employment wages and income tax deposited onto the card. On XX/XX/18 I paid some bills and I also bought a few clothes for my children. XXXX froze my card and said I needed to contact account services. I called the only number they have. The automated service picks up, talks about online services and then asks to verify identity. It starts off by asking for the last 4 digits of my social security number, when I opened the card I never gave them my social security number, not once. So I put it in anyways. Then it asks for my zip code, I put that it and then tells me its incorrect and asks me to do the process all over again, hitting pound or 0 doesnt help either. I have sent them a full video of my attempted call to their XXXX. After 24 hours of this I have yet to get thru. I emailed them 3 times, I sent 2 faxes to their dispute department just hoping for help, I sent them messages thru XXXX. I got a reply on how to handle the automated service once my identity has been verified, problem is just that. Wont go any further than that. I have over {$1100.00} in the account. I am a single mother and all my money is tied up with this account. I can not feed my children or drive my car.
07/07/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • RI
  • 02910
Web Older American
on XX/XX/XXXX, I received a card from card.com that was opened in my name but I did not request it and realized it was opened fraudulently because someone had tried to get unemployment in my name. I sent 2 emails to try and find out how to contact them because I couldn't get through by phone and finally talked to someone on XX/XX/XXXX. On XX/XX/XXXX the person I spoke to said the account would be closed and I should get something in the mail stating it was closed. on XX/XX/XXXX sent another email saying I wanted something in writing and on the XXXX they got back to me saying I had to call. On the XXXX I called card.com again and was told the account was closed but they didn't have the capabilities to send a letter about it being closed. I had created an account with identytheft.gov and the plan they suggested was to get a letter saying the account was closed, but the card was never used because it was sent to me. They had my name but not my correct address. They used an address I lived at 18 years ago, but the person that lives there I know so he gave me the mail. All I want from them is a letter stating that the account is closed so I can have it for my records.
03/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • VA
  • 23860
Web Older American
XX/XX/2021 direct deposit was made to card.com, with XXXX XXXX for XXXX. I requested a new card and change of address. They immediately changed address but requested proof of address 10 days later, thus new card was delayed even still now. Card.com requires 16 numbers of card which is closed account. Called Bank, they said if I want check call card.com support to send check. Received new card but someone ordered another card on their end. They don't have 2 request from me for cards, only one. No one disputed this. They made 2 mistakes which caused delays. One was not accepting the Virginia XXXX driving record with current address, and ordering another card. Now they say they can not activate new card because i have to wait for other card I didn't order, meanwhile I have new card no good to me and my money will lay dormant to me. When I called card.com supervisor AV, I'd # XXXX at XXXX on XX/XX/2021 said she couldn't help that I had to wait for other card. This is totally Incorrect and shouldn't be tolerated where it will clearly inconvenienced a consumer for minimum of 30 days in 8 days from today. XXXX XXXX ( XXXX ) XXXX.
04/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • GA
  • 30233
Web
My name is XXXX XXXX. I had my IRS Tax Return direct deposited on a prepaid card who is insured through the FDIC and issued through The XXXX XXXX called Card.com last year in XX/XX/XXXX. I lost my card and was never able to obtain another one or ever use any of my money. In XX/XX/XXXX after sending them all the proper identification documents, the company locked my account and did not return me my money instead requesting a letter of identification from the IRS in order to return my money back to the IRS. I've spoken with the IRS /US Department of Treasury and they do not send those letters out to anyone and told me that whatever bank I used is a scam and advised me to hire an attorney. Well its been almost a year and I gave up on getting my {$6000.00} back because i dont have the money to hire an attorney but thought this bank is insured by the FDIC and is never going to give me my money so I'm trying to tell anyone I can about this company and try to get any kind of help or advise on this. My name is XXXX XXXX birth date XX/XX/XXXX and my telephone number is XXXX. You can email me back on this email as well. Thank you.
01/14/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • OH
  • 44405
Web Servicemember
I have been XXXX XXXX and returned home to find out my card had been used I immediately contacted my card company and filed a card dispute waited the 10 business days as told to receive a provisional credit only to find out on the 10th business day my claim had been denied I asked what else can I do to get my money back I was told by the customer service representative to do a new card dispute and include my XXXX XXXX paperwork stating that I was not in the country at the time of the transactions I called to check and see if the card company received the new dispute only to be told they will not open try to do anything else to get my refund I was also speaking to a very ignorant representative who refused to give her name or put a manager on the phone she also hung up in my face her employee id is XXXX if she didn't give me the wrong information I have attached all of the forms I sent to my card company along with time receipts for when I filed both disputes as I was asked all I am asking is for what's rightfully mines that I worked hard for thank you for your time.
06/08/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • OK
  • 73135
Web
On XX/XX/2020 I am sitting on my couch when XXXX, which is a food delivery company in the XXXX charged my card {$66.00}. I immediately cancelled my card and contacted XXXX. After days on me trying to get answers and being unable to contact the card holder CARD.COM to get info on my money back due to them being short staffed from covid. XXXX finally responded back and told me they flagged the account that my card was used on for fraud but stated I had to get the money back from card.com. I am reporting card.com because after speaking with a representative in the fraud department she told me it is not their job to provide security for their cards. They are a business and they provide a service. They feel like I should have been better and not ordered someone food in the XXXX. I told her there is no way I am just sitting on my couch in America ordering food for people in the XXXX. I think the American people should know that CARD.COM doesn't feel like they have to provide card security while holding our money on their platform.
04/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TN
  • 37876
Web
I called card.com to find out where my money went because I checked my account in the mobile app and apparently someone had stolen my card On XX/XX/XXXX someone went to the XXXX XXXX # XXXX on XXXX XXXX XXXX and used the ATM to make 2 withdrawals from my account in the amounts of {$300.00} and {$400.00}. I didn't authorize these transactions. They filed a dispute and told me that if they hadn't reached a decision by the XX/XX/XXXX that money would be back on a new card they had sent. I kept calling to check on the status of my claim and to ask why I hadn't received my new card. They informed me that I had to upload copies of my driver 's license and address verification and I did so. I waited for a couple days and still hadn't heard from them so I again called back to be informed of the denial to give me my money back and I wanted to know why and I let them know that it's purely a case of them taking my money. I want my money back because I didn't authorize anyone else to use my card. How is it ok for them to just take my money.
06/01/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • GA
  • 30228
Web
My account has been blocked. I did not receive a phone call or email stating the change. I called to speak with the Supervisor XXXX ( employee number XXXX ) and he was not willing to assist me. They have caused me a lot of trouble within the last couple of months. I recently had to move out of my home because they did not send my card when they said they would. I literally waited 28 days for a new card. I could not afford the late fee with my home rental company. The manager or supervisor will not assist me or compensate me. The company is card.com. This company is really a scam. I am without a phone and gas right now because of this company and XXXX will not transfer me to a manager. They always say that a manager will contact me back and I have yet to receive a phone call from the manager. I have been told that since my account was blocked, my direct deposit was returned to the sender, which the last time, my direct deposit was placed in my account and I did not have access to it. Please help as soon as possible.
04/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • OH
  • 44108
Web
I called the number provided on the back of my card to obtain my balance information. When prompted to enter my social security number and zip code it told me my information did not match. I reached out to Card.com via email to try and figure out what happened on XX/XX/2020. I had to contact them this way because if you can not verify your identity via phone it will not let you through to a customer service representative. When the customer service representative replied via email I informed her of my problem and she told me she would not be able to further assist me via email and insisted I call the number back. I then reiterated my problem again via email and that my account had been hacked, she never replied again. I waited a few days fo a response and got nothing. I emailed Card.com once again on the morning of XX/XX/2020 and I still have yet to receive a response and now the balance on my account is at XXXX it has been completely wiped out. Resulting in me losing {$1500.00}
09/04/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • ID
  • 83646
Web
I received a credit card in the mail that I did not open nor authorize from CARD.COM. The phone number, email address and the mailing address on the envelope the card came in I question if any is legit. My identity has been stolen and I have made a police report, contacted the FBI, put have a credit freeze with the 3 credit agencies, freeze with checking acct institution, filed a complaint with the FTC, fraud complaint with XXXX ( Loans ), and many more steps. We have attempted to call card.com ( XXXX ) but are on hold and never get anyone to answer and we have emailed their support email address and no answer. We attempted to contact XXXX XXXX, which is listed on this VISA Debit card and they are no help at all. We contacted VISA ( XXXX ) and they attempted to call card.com and created a cancel card request to card.com ( reference # XXXX ). This is a nightmare and I feel I have no control over my over social security, credit, etc. Please, I am asking for help!
08/31/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Advertising
  • Changes in terms from what was offered or advertised
  • FL
  • 33322
Web
On Tuesday XX/XX/XXXX, my wallet was stolen from work, so I call Card.com to cancel my card as well as order a new one. It offered me the option of overnight 1 business day mailing for {$29.00}. However, after calling today I was told that I would not be receiving my card until Tuesday XX/XX/XXXX, which is unacceptable. They took my money based on the perception of a next business day delivery. I even called back and recorded the IVR given this deceptive information. I would like them to be accountable for the promises they make and return my money as they did not provide the service expected. I spoke with a supervisor by the name of XXXX with employee number XXXX, he stated that they never offered overnight service and my card had been sent XXXX using 3 day mail, although their IVR states differently. This is an unfair business practice and they need to be called out on it. Complaint is against Card.com thier customer service contact is XXXX.
08/12/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • GA
  • 31404
Web
Name is XXXX XXXX live in XXXX, ga XXXX. Somebody hacked my bank account information I ordered on a food app called XXXX and right after it show unauthorized atm transactions in XXXX XXXX Florida when I never went there before nor made those transactions. I tried to dispute claim with bank and was denied because they said there was no error in which there was an error because I dont live in Florida never been there and was at work while this happened and bank is refusing to give me my money. I contacted merchant that shows on my bank account summary and she said somebody must of hacked my card information and made a fake card but the bank is still saying I was in Florida when I was never there plus the bank blocked my card and notified me for suspicious activity and advised to me that Im at a loss and they cant do anything for me even though they said its error and i live in XXXX ya, first transaction was XX/XX/2019 {$400.00} & {$200.00}
02/28/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19464
Web
XXXX XXXX prepaid card, you filling dispute and then realizing next day I will was wrong calling to withdraw my dispute I was told by Disputes Dept Rep and Supervisor it indeed was cancelled and my card would remain active. This was in XX/XX/19 On XX/XX/19 called customer Services at XXXX XXXX I wanted to know why my card and account was blocked and my XXXX benefits were for on this day to unblock the card. Find out they never cancelled the dispute as I asked, their the account was suspended and that I would have no access to funds until I received a new card. Explaining to them all if this was to be taken care of 1st time in XX/XX/XXXX, I kept hearing from them they can't do nothing. Then after being persistent I was allowed to only withdraw XXXX as courtesy. But yet I was charged XXXX ATM fees, and they won't expite my new card unless I pay XXXX and they won't keep my original card open as I was told would happen several times.
11/28/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • IA
  • 50314
Web
I wentvto XXXX XXXX XXXX on XX/XX/18 I rented a car, also I took one back so I got my deposit of {$200.00} back then the branch manager put in the wrong price so he refunded {$160.00} also that day. So card.com sent me an email on saturday XX/XX/18 which they are close on weekends. They had block my card. For my protection. I did not call this company and say i had and problems so why block my card. I talk with XXXX on XX/XX/18 to see what was going on. I sent documents and she unblock my card. So on XX/XX/18 my card gets block again for the same stuff. Which i sent documents the company XXXX sent documents but still my card is block. I spoken with 3 supervisor only name i know is XXXX because the other 2 refuse to give their name. I want my card unblock its my money and not their. However i spend my money is my business. So this company is doing fraulant stuff to my card. I need my money. Can u all help me.
03/27/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • IL
  • 60074
Web
Hello, I got a visa prepaid car with XXXX a few months back. Out of the blue they close my account which I don't really care. But when I ask for a refund for the remaining balance they started blackmailing me into showing them various documents in order to get a refund. Then I started posting negative review on line when I saw other consumers complains about the same thing. Specifically when a merchant issues a refund they use it to lie about suspicious activity and then steal consumers money. So it is their ongoing fraudulent practice which of course is illegal. Can you please assist me with this? Is not so much about the money as to why should they be allowed to steal and blackmail consumers in this manner. Also they are not a legitimate business and they commiting fraud so of course they are not trustworthy to be shown any document or info about me because their purpose is not legit. Thank you.
01/20/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MO
  • 63070
Web
Me and my fiance and his unemployment checks put on my prepaid card in late XXXX early XX/XX/2020 they locked the account on us so. In middle XXXX we sent in all necessary documents and they unlocked account.. so naturally we thought everything was ok he had one check from his work deposited on it they then locked account again in early XXXX. We could not even get our XXXX XXXX diapers. And I have been arguing with them for months for my money or a new card. Well this XXXX we had are stimulus checks put on there cause we had absolutely no choice and now they will not release the funds back to the irs knowing that that account is locked and they are still charging me monthly fees this month alone they have taken XXXX $ and refuse to help me. We have sent in our social security numbers IDs address and more several times at this point I feel like they are trying to get my information and other stuff.
11/07/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 94703
Web
I lost my card so I cancelled it so no one could use it. I then realised the address on my card was not my updated address so therefore I changed my address on the app. And when I called card.com to see where my card was they told me that I needed to verify my address change, I said ok no problem. I sent over at least 10 emails to the email provided with everything that was asked such as pay stubs ID with by the way the same address that I'm currently residing because thats my address, you can probably see how horrible this is. Each time I sent my documents next day I got an email saying they cant verify a very clear photo of my documentations. This is very poor customer service as I have 70 dollars on my account that I can not use because they decided be terrible anyways this has been going on for about 3 weeks now They need to be held accountable for this. Again this is card.com.
09/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MO
  • 65251
Web
On XX/XX/3021 My account was hacked. I woke on XX/XX/2021 and checked my account and all my money was gone. I contacted my card company and filed a dispute, I was told that I WILL get a provisional credit applied to my account if I provide my dispute form within 10 days. I said ok and sent the card company my dispute form. So now here it is XX/XX/2021 and I was told the dispute team made a decision on XX/XX/2021 that my claim was denied. I informed the rep that when the money was taken out of my account I was sound asleep due to the fact that I had to work the next morning. The reason they say I was denied was because the merchant told them that I was aware of the charge, but that is not true. I asked for the merchants info and the card company could not provide me that info. So as you can see I am clearly frustrated about this issue. I have bills to pay.
01/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NJ
  • 08065
Web Servicemember
On XX/XX/2019 two charges one for XXXX and one for XXXX were charged to my card from card.com as soon as I seen the charges I called and asked for a stop payment on both I was told they could not do this and I filed a dispute of charges and was told they would mail a dispute form to my house which never came. On XX/XX/2019 I called card. Com to check on the status of the dispute the customer service person I talked to was unhelpful and would not listen to what i was saying about them not mailing my dispute form in which I was told I probably would never get my money back. This is the 3rd time there have been fraudulent charges made on my card with this company. I am only asking for the money which was taken off my card illegally without my permission to be returned and they are refusing to do that or talk to a supervisor so that I can resolve the matter.
03/01/2019 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • VA
  • 22195
Web
I had fraudulent activity and unauthorized charges on my card with card.com. When I found out I reported my card stolen. This happened onXX/XX/XXXX I spoke with a representative o. XX/XX/XXXX to submit the fraud I had several charges in the amount of {$550.00}. Sent all my documents back to the company and I was advise that I had to wait 10 business days for a provisional credit I was also advice that I need to call the company to have the pending charges release so they can credit my account. I advise them why do I have to wait so long for my hard earn money when I didn't create the charges. I advise them That I had to pay my Bill 's and i need my funds asap. To this date still no review. When i seen banks give provisional credit within 2 days are the same day. I feel like this company makes up there own process and doesn't comply to the law.
05/23/2019 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WV
  • 25243
Web
I was going to load money on my card when I noticed that the money o had in there was gone. On XX/XX/XXXX I had my fiancee to deposit XXXX on my card that was my rent money plus emergency back up money on XX/XX/2019 there was XXXX sent somewhere by XXXX XXXX, I immediately contact them as they sent me a new card and started the dispute but not onced but twice my dispute was denied the women who called me the second time to inform me that the decision stands was very rude. During the time period of XX/XX/XXXX to XX/XX/XXXX I was in the hospital with XXXX and plus possible XXXX XXXX XXXX but I am a victim of identity theft all of my stuff has been compromised I had tried explaining that but they didnt care just like they didnt care that me and XXXX kids got thrown out of my house.
02/12/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • MI
  • 48910
Web
Up on the date XX/XX/2021 I contacted XXXX to try to confirm why my finances were suspended from me for my safety when I finally got in contact with customer service they then told me I would have to upload documents proving I was who I say I was to confirm my account suspension after uploading every document of verification that I could possibly and uploading screenshot myself personally I was told that it wasn't enough verification so I continue to call an email email and call until finally I started researching in Reading the term an agreement onto researching on the web other ways to get into my account funds that research led me to emailing you guys for help to free up how to get unsuspended to me almost XXXX XXXX to be exact XXXX XXXX in something around about that amount
02/04/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • OH
  • 43207
Web
Card.com blocked one of my cards due to third party transfers in a family members name in or about XXXX. I never used the card again they eventually shut the card down perminantly and on XXXX my EIP STIMULUS PAYMENT WAS SENT AND INSTED OF PUTTING it on my other card or sending me a new card they put it on the canceled card and even went as far as taking their monthly fees out of the money I didn't know where my EIP MONEY went to when I checked the where's my payment tool on irs.gov I didn't recognize the account number I came across the paperwork for the card yesterday and saw the account number and checked the app for card.com and saw the deposit there and contacted them and refuse to give me my money I hope you can help me get my EIP I seriously need that money
05/03/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • TX
  • 75217
Web
XX/XX/2021 Card.com locked my card for un authorized use because tried to buy XXXX XXXX XXXX using my card it was linked to my phone so i told them that i didn't want that card and was they're any other way to get my remaining balance of my income tax which was {$6900.00} so the customer service agent said that she would send the {$6900.00} in the form of a check i waited 2 weeks and called backed and was told that they dont send checks and that my money was stolen by one of they're temp workers with a XXXX XXXX account ive called numerous of times since then been told its been investigated its been 2 months since card.com employees stole my money from my account and haven't did anything about it i have kids and bills i need my money NOW
09/07/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 76522
Web
This company is holding a {$100.00} deposit from a hotel stay from a week ago. I called and asked why they have n't released the pending transaction and was told by the customer service rep that it takes a month and if I wanted sooner I had to submit a merchant release from the hotel. Mind you the hotel releases it upon checkout and after that it is up to the bank they think I 'm stupid and I think they are trying to take my money. I told them I 'm in florida and need my money asap to evacuate during the storm and no empathy and I went as far up as the supervisor ans he didnt even budge. I submitted my receipts and all that clearly showes the charges made to the card as well as the deposit and they are telling me its invalid.
07/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • FL
  • 33594
Web
I opened an account with card.com and I was happy with my account and I didn't have e a problem using my card! I had a direct deposit from my job of {$4200.00} Card.com with out notice or calling me or anything they froze my card and they said they only needed to verify my identity through documents! I saw the email and I immediately sent all the documents they asked for! Then there next excuse was they couldn't see it! So I did what they asked and re-cent the documents in the form that they asked and they couldn't do anything for me they just closed my account and they couldn't explain why either.i did everything they asked to verify my identity. I would like to be reimbursed for the money that was taken from me.
03/16/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33613
Web
I tried to take money out the ATM on three separate occasions and each time the money did not dispute. It was over XXXX that did not come out the ATM. I assumed the transactions would fall off, however they didn't and I filed a dispute with Card.com. I called in today and I was told that no error occurred and that I'm going to have to take it as a lost. I'm refusing to do that. I've had fraud and many other things happen on these card.com cards and even though I've sent in plenty of evidence showing the fraud by sending police reports they still deny everything. At this point is sickening but this one I will not allow. This company does not project its card users against fraud or any other type of transaction.
05/25/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • FL
  • 33613
Web
I paid for transcations by other means and my prepaid card with Card.com was still charged. I orginally contacted the companies and was told I needed to file a dispute with my bank. I filed the dispute with card.com and even provided proof that I paid by other means. The company didn't look at the receipts or properly investigate, they just denied the claim. I know they didn't contact the companies because I was advised by the companies that they were never contacted. They do this every time and this time I'm contacting a lawyer. I've attached the receipts showing I paid by other means. My card.com ends in XXXX and the card that was used for the transactions which were also charged on the Card.com car do not.
04/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • RI
  • 02879
Web
MetaBank sent me an unsolicited card ( ready for activation ) by mail, to my old address ( luckily it was forwarded to me ) in a card requesting my direct deposit ( bank account ) information. When I tried to call the number on the back of the card, it kept asking for my full social security number, which I would not enter because, again, I did not request the card so I'm not even sure if this is a legitimate business. Because I would not enter my information, the automated system just hung up on me with no option to speak to a representative. I work in the banking industry and have never heard of this practice of just sending out live cards for activation to people who did not actively request them.
05/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • TX
  • 75149
Web
An account was opened in my name without my consent! I tried to call and see when and where the was the account established and my old address was used to setup. My stimulus check was deposited on the card and spent.I have been avoided every since I brought it to they attention. When I call they transfer me the phone hangs up. I filed a police report to prove my case! The account was closed after me mentioning it but no other compensation was offered.. The account was opened XX/XX/2020. The money was deposited on the card XX/XX/XXXX and taken off by atm shortly after no alerts or anything on this matter! Im extremley devastated please get back with me at your earliest convience!
05/12/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NJ
  • 07103
Web
I lost my card, someone took XXXX $ off my card, called my card in lost. They stated to me that I had to send in a depute form, & a address change, I finally got my card after a whole month of them saying the documents I sent was a erro because they could not see it, finally after the 3rd time of me spending it they sent out a new card. Now they are saying because they did not see the depute form in 10 days that I will have to wait 45-90 to hear if I will get my money back, mind you I sent it to them more then two times. So how is it my fault if they could n't see it & they never respond to me saying it was a problem I had to call them to check on it
01/17/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19464
Web
First there was a cash back when I purchase that was supposed to be {$50.00} it came out to be {$500.00} prepaid card.com is not giving back the {$450.00} I did not ask for XXXX I asked for XXXX then my card was stolen from me from a person that was living here this person is now in jail they did not want to hear anything about police reports Etc and they denied my dispute claims totaling up to {$1000.00} I waited to 10-day grace. And on the tenth day they came back and they said they denied it and I had to call to find out which was yesterday XX/XX/2020 I had also called their headquarters XXXX XXXX XXXX XXXX XXXX without any resolve to this matter
08/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • CA
  • 91103
Web
I filed a claim with CARD.com card ending in XXXX on XX/XX/2021 Claim No XXXX total of {$150.00}, and {$1300.00}, equaling {$1400.00}. I disputed transactions due to services not being rendered, as stated on disputed form, also returned items, credit pending, wrong items, cancelled, prior to billing services. I disputed those transactions with CARD.com, and yet they have not settled my account with amount appropriated. Also they are delaying in shipping me a replacement card, its taking them sometime. I always seem to be having issues with this card.com services they are really rude at times, they don't listen to me. I get upset.
12/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • TX
  • 77396
Web
On XX/XX/2019 made a purchase through XXXX days later received an email that a portion of the order would be delayed. I then canceled the entire order and was refunded {$29.00} by XXXX but the card.com company placed a 30 day hold on the remaining balance of {$190.00} and change. On XX/XX/2019 I reached out to card.com and also contacted XXXX the rep from XXXX provided the card.com rep with all info even authorization code for release of funds {$190.00} to only have card.com rep tell me that it didnt matter because XXXX would come back and take funds even though I canceled order. I am in no position to have my money held up.
11/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PA
  • 17057
Web
Today I have contacted y'all to see if y'all have got my disputes to claim letter I upload online on the secure document center on XX/XX/XXXX. Y'all agents told me y'all never got it, and I would need to make a new dispute. I have told them I had to upload it on my online account on XX/XX/XXXX, and I need to dispute XX/XX/XXXX XXXX XXXX XXXX TN the XXXX Purchase On card ending in XXXX - {$69.00} and dispute XX/XX/XXXX XXXX XXXX XXXX TN XXXX XXXX Purchase On card ending in XXXX - {$110.00} For cancellation services Both payments were made in card ending in XXXX, but XXXX got replaced with the card number XXXX.
10/29/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 94103
Web
My debit card was lost and then about 10 minutes after I realize that I lost a debit card I got a notification on my phone stating that my card was used at a local retail store and was charged {$150.00} I contacted the store they did nothing about it I contacted my bank they told me that we're going to do an investigation we can't give you provisional credit so you're just out of luck for a whole nother month and basically I'm out of {$150.00} I did a police report when I contacted the police they told me oh okay we could go and see and look at the surveillance but we can't show it to you because I need help
01/26/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with balance transfer
  • IN
  • 47302
Web
XX/XX/18 is the date we get paid and my funds are not on my card. I check that all routing and account numbers are correct and they are. I spoke with payroll from my employer and they provided me with a trace number to give to Card.com to " find '' my funds. I have called today 6 times to get this resolved. Card.com states they have not received my funds but my employer advised me that the funds were send on Wednesday. Another employee at my location also got a card.com card and she received her funds on Wednesday with no issues. But here it is FRIDAY ( PAYDAY ) and I am missing {$600.00}. Please help
04/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 95037
Web
On XX/XX/XXXX I received a card in the mail from card.com, sponsored by XXXX. I have a freeze on my credit because someone is desperately trying to open accounts with my information. XXXX refuses responsibility and refers me to the number on the back of the card which is to activate the card. I contacted XXXX through email and they still decline responsibility. Card.com is nearly impossible to reach by phone. It is a bot which says my information doesn't match ( likely they changed it by now ). I can not understand how they approved the account and they won't reply to my emails to fix the situation.
06/18/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • AZ
  • 85087
Web Servicemember
I utilized XXXX for a hotel ( XXXX XXXX ) on XX/XX/21. I called XXXX re : deposit and was informed my XXXX XXXX Visa could be utilized. When checking in, the front desk stated that the XXXXXXXX XXXX card is not accepted. The Front Desk clerk stated that I would not be charged by the hotel and they would notify XXXX to refund the {$240.00}. I then called XXXX on XX/XX/21 and XX/XX/21 and was told that they emailed Card.com to refund my {$240.00}. Card.com is stating I need to wait 30 days. This is not acceptable. They also made me file a DISPUTE TRANSACTION form and have not followed up on it.
10/25/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AL
  • 35212
Web
Ive been with my prepaid card company around three years card.com or XXXX XXXX. on there policy if i get a qulified deposit of XXXX in 30 days my mantance fees of XXXX is wavied to XXXX dollars. I recive a check from social security on the first but my check is loaded on my card 5 days every month before the first which buys me 4 or 5 days before company policy 30day mark. When ive noticed i contacted them they only refunded me XXXX twice in two defferent months. But im charged XXXX every month on the XXXX. Im getting feed up of this breach of contract but cant find a lawyer to sue for this.
04/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • GA
  • 30288
Web
I lost my card and reported it lost. I advised the RepresentativeOver the phone my new address and she said that my card would be mailed to XXXX XXXX XXXX in XXXX, GA XXXX. When I called to verify I was told three days later that I needed to send over documentation proving my address. I sent over three documents to from XXXX XXXX and one from XXXX County water Authority. I was advised that neither of those documents were Acceptable. This company is trying to hold my money and not send me a card the documents that I sent over all had my name date and address clearly on all three documents.
11/13/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • AZ
  • 85014
Web
I have never used the card and my first direct deposit was supposed to be loaded onto the card on Friday XXXX XXXX. On Thursday XX/XX/2019 I started to get text alerts around XXXX XXXX that all kinds of charges were being made from that card. I looked to find out my card was not in my possession. I immediately called to report the card stolen. It's been since last week and they still won't issue me a new card and still won't credit back the amount taken from me which was over {$300.00}. I need to access the funds so I can pay my rent. Otherwise I face becoming homeless.
10/20/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • MN
  • 56303
Web Servicemember
XXXX XXXX XXXX I'm filing a complaint against card.com ... when I filed a dispute by accident they closed my whole account ... .and rejected my social security deposit ... .that put me in a financial hardship situation because it takes social security about a month. To send back out the payment to me even after I made it clear to them I made a mistake in calling them and saying I thought I didn't order pizza from XXXX XXXX then I realized I did ... order pizza the next day and they cancelled my card and shut my account down ... bottom line I never lost my card ...
08/27/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • SD
  • 57104
Web
On XX/XX/XXXX I loaded my card through XXXX XXXX for the amount of XXXX dollars. I have never received the money from card.com. I have have called both XXXX XXXX and card.com and the issue has not been resolved. I do have a tracking number and verification that the money has been received to card.com from XXXX XXXX, they still will not refund or explain where my money is. They continue to tell me in 48 hours I will have a resolution and it's been sent to escalations but absolutely no follow ups and my money is still missing. I just want my money back.
05/06/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • OH
  • 45002
Web
Re : Card Premium Bank Account by XXXX. Received an unsolicited VISA debit/credit card in the mail. On XX/XX/2021 I Tried contacting the issuing company by the number listed : XXXX and visiting the website dashboard.card.com. No option to speak with an actual person was available. The only way to proceed through the menu was to provide a full Social Security number. They issued me a routing number and account number although I've never requested an account. This seems very much like a phishing scheme trying to get my personal information.
03/03/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NC
  • 27910
Web
I received a deposit onto my prepaid card of {$10.00} on yesterday Monday, XX/XX/2020. I tried to use my card yesterday to pay for a purchase at the store be said it said that my purchase was declined. I was sent an email saying that I have received a deposit of {$10.00} on yesterday Monday, XX/XX/2020. Now it is saying that my account balance is {$0.00}. I would like my money back. They never told me that I would be charged for any fees, but I am now being charged for dress. Please help me? I am very upset and frustrated right now.
03/14/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • OK
  • 73651
Web
i get my paycheck direct deposited to card, com inoticed a charge i didnt make i contacted them we changed my pin i tried to log in to see my account i was locked out i contacted customer service and because i couldnt get into my XXXX for 10 because of not knowing my password and changing numbers XXXX dollars was spent out of my account and i authorized nobody to use my money they killed my card and sent me a new one i have both cards and never have not had both cards they tell me no error was found and are trying to keep my money
06/18/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem with direct deposit
  • FL
  • 33309
Web
I had recently had a direct deposit to my account, They immediately held the funds It was my unemployment benefits. I have faxed And emailed all documents they have asked for, and they have yet to release the funds. They are giving me the run around. This has been going on for 2 weeks. Every time, I send the papers, and call them, they tell me to send another document. Just keep adding on, I have sent them the most personal and confidential and financial documents.ID, social, W2, check stub, explanation of funds, phone bill
03/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • GA
  • 30331
Web
OnXX/XX/XXXX there was a transaction labeled XXXX XXXX XXXX for {$5200.00} that was debited from a card I closed ending in XXXX, and the company sent me a new card. Stated the funds from old card were to be transferred. Received new card and couldnt transfer funds as funds were no longer there and a transaction labeled XXXX XXXX XXXX onXX/XX/XXXX with the funds that were in account. I called company and everyone acted oblivious as to where my funds were or would keep saying they would give me updates and nothing.
03/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89146
Web
On XX/XX/2021, I logged onto my card account and saw that my account had been suspended/closed. This was done without any notification from the financial institution. I contacted customer service and was told that I needed to provide proof of identity. I provided copies of my driver 's license, social security card, proof of address, and proof of unemployment benefits. Although I provided ALL requested documents, my account is still showing that is suspended and customer service keeps giving me the run around.
09/30/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • LA
  • 70520
Web
My wallet was stolen and card along with it. Person spent over XXXX $ on my account. CARD.COM is Stating that they will need 20 entire business days to handle my dispute claim. All they need to do is contact walmart.com to find out the order details to confirm this was fraud. How come this bank is going to make a customer wait an entire month to get money back when I have bills that need to be paid and cant wait an entire month. Is there anyway someone can help speed this process up for me?
11/21/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PA
  • 17057
Web
About case number XXXX, I need y'all to reopen my disputes up again because I got cancellation proof look at the attachment below ; I did cancel service with them, and I had contacted them before for a refund, but the lady agent couldn't find the payments in her system. She asked me to send her a payment statement of the payments that were billed on my card. I did, and she told me she would send that to her supervisor team to review it, but no one has emailed me or called me back yet.
04/04/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NV
  • 89103
Web
On XX/XX/XXXX I checked my Card.com account and notice {$940.00} was withdrawn from my account. I called Card.com and had my card canceled and ordered another one. I disputed the charges on XX/XX/XXXX I filed a police report with XXXX XXXX XXXX Police Department case # XXXX to assist in the investigation. I feel that there will not be a thoroughly investigation. Cameras are at the location of the crime so it should be an easy investigation. Just get the camera footage. Please help!
10/15/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • LA
  • 70526
Web
I lost me card on and wallet XX/XX/19 on I reported the card missing onXXXX. someone had used my card at the atm and store in the amounts of {$160.00}, {$100.00}, and {$8.00}. I last used my card at the gas station which I told to the customer card company. I noticed a guy hanging around me when I used the atm and at the store. I keep my pin in my wallet due to a bad memory from a car accident. The bank denied my claim now I am having to move due to not being able to pay my rent.
01/31/2018 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • NC
  • 28345
Web
They have charged me twice for my insurance. I paid on XX/XX/XXXX for XXXX.. Then my card people did a charge back on XX/XX/XXXX that brought me to a negative XXXX.. I got my payroll check XX/XX/XXXX.. XXXX put me back in negative XX/XX/XXXX so I couldn't pay my bill so I deposit {$140.00} so my gym membership of XXXX could come out, so it left XXXX in my account.. I talked to my insurance company and they didn't get the money.. And I sure didn't authorize that transaction..
10/08/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MO
  • 64106
Web
Approximately XXXX of this year ( 2019 ) I submitted a claim concerning unexplained withdrawals, in which case I was granted a refund. It was supposed to be put on a new " XXXX XXXX '' card. They placed the money on the previous card, in which I lost or misplaced ( {$430.00} ). I requested a new card and was instructed to fax my drivers license along with proof of address. ( They sent the letter to my current address stating my refund. I have yet to receive it.
02/01/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 77034
Web Older American
CARD.com lock my account, which prohibit my social security check to be return, the money I had in the account they won't release it back!!! My account was compromise XXXX XXXX weekend, I reported the issue, the revise the charges back to my accout, but because I have an change in address they locked the account and keeps asking for documentations, I sent it in and they still never sent my money back!! I need this money people are out here struggling
03/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • KS
  • 66605
Web
I had a deposit come in in my fiance 's name so they closed my account saying they was returning the money to the originating bank they needed a letter of indemnity first which the other bank sent and they told them their was no funds to be refunded their is XXXX dollars to be returned ... When I called they said they sent them to the wrong email which is the email they told me to tell them to send them ... They are just giving me the run around
07/07/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • PA
  • 19056
Web
I had XXXX and on XXXX XXXX I paid XXXX XXXX on two transactions 1 ) for {$100.00} 2 ) XXXXXXXX XXXX said they never got the money as of yesterday!! XXXX said they tried to take XXXX dollars and it was returned.So that mean Card.com never paid XXXX the money. XXXX turn my services off because of it and I ask for a refund of my XXXX .... I call card.com to file a dispute a they don't want to transfer the call to the dispute department.
10/23/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • PA
  • 19056
Web
Card.com speaking to XXXX about withdrawing to pay my rent they block so I will not get money out, I call 5 or 6 times and theres something they can card!! I never file a dispute so they dont have no business blocking my card!! I email card.com asking them why did they take my XXXX from unemployment took the out and then put back in my account! Card are scamming people out there money and Im a XXXX please investigate this company
07/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • WA
  • 98356
Web
On XX/XX/2021 unemployment deposited {$15000.00} into my ( XXXX ) Card.com account. Also, on XX/XX/2021, they deposited {$1000.00}. Totaling {$16000.00}. However, it has not shown up in my account. Several times I have called the company, and they claim they have not received it. Unemployment states it was not returned to them. So, after numerous calls, Unemployment gave me this number to call your company for help.
10/19/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PA
  • 17057
Web
I never got my credit for the dispute XX/XX/XXXX OF XXXX XXXX Purchase On card ending in XXXX - {$25.00}, and I called y'all on the XX/XX/XXXX, I think it was, and the agent told me he would create a case for my issues so I can get the {$25.00} credit into my account, and someone will call me or email me on the XX/XX/XXXX but never emailed me or called me and I still never got my credit for {$25.00}
10/06/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PA
  • 17057
Web
Today I have contacted y'all to see if y'all have got my disputes to claim letter I upload online on the secure document center yesterday on the XX/XX/20. Y'all agents told me y'all never got it, and I would need to make a new dispute, and they never send me the dispute letter to my email today, and I am still waiting for it, and I need to dispute {$25.00} XXXX XXXX XXXX for cancellation services.
02/20/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • CA
  • 94121
Web
the issue im having is with CARD.COM XX/XX/2019 XXXX transfer of {$300.00} put onto pre-paid card, they refuse to re issue a new card for me to access the funds. XX/XX/2019 i spoke to " card specialist '' who was giving me every excuse under the sun for not being able to re issue a card, there is a hold on my account. an account I havent used in 8 months ... ..
11/04/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Late or other fees
  • PA
  • 17057
Web
Today I have contact y'all to get this free waved or credit back to my account, and they told me they couldn't because I agree to fees in the agreement, but I had money into my account XX/XX/2020 Monthly Maintenance Fee A fee charged by CARD.com On card ending in XXXX - {$9.00}, and I want credit or the fee waived off from my account for {$9.00} or {$8.00}.
08/06/2021 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • CA
  • 90032
Web
I filled a dispute with the card.com and I sent the form and while my case was being over looked and investigated I was credited money on my account thinking it was my refund for the dispute I filed but later on I was charged for that money and I was denied for the unauthorized transactions. Now Im charge for money I dont have please help
10/08/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 47712
Web
I have called, emailed, sent documents and I have just recently received a card! Since XXXX my account has been active and someone has been using it so every transaction is being disputed over XXXX dollars I also have a power of attorney but they refuse to talk to her about anything she has submitted paperwork to confirm this as well
07/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • DE
  • 19958
Web
Well I was XXXX XX/XX/XXXX too XXXX and all my belongings was at the woman house I was renting a room for and there was transactions on my card the whole time I was XXXX so I made a police report and made a dispute to the card company and basically they said they couldn't put the funds back on my account
06/02/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • MI
  • 48192
Web
I opened a prepaid account with XXXX XXXX they will not release funds on the card because it was from my boyfriend 's unemployment check. I have had paperwork noterized sent mail with updated address everything they asked. Mean while they are taking out monthly fees they charge while my account is frozen.
04/09/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • VA
  • 23462
Web Servicemember
MY CARD AND CARD INFORMATION WAS STOLEN AND I HAD MY SOCIAL SECURITY DEPOSIT ON THAT ACCOUNT I NEED MY MONEY TO BUY MY MEDS I HAVE STAGE XXXX XXXX AND IS XXXX. I CALLED AND EMAIL THE COMPANY ABOUT THESE CHARGES THAT I DID NOT MAKE I WANT MY MONEY BACK IT WAS FRAUD AND I DID NOT MAKE ANY OF THE CHARGES
02/24/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • PA
  • 19056
Web
I have card.comto received my SSA benefits and every month they are charging me a XXXX fee another fees for this card I suppose to get my check 5 days before the XXXX of month And everytime I call in they will not let a supervisor and they are stealing money out of my account every month
09/25/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19464
Web
I noticed there was another transaction from a merchant so I called to dispute it and I was told by disputes team they will apply retroactive when the other dispute filed and escalate the credit within 48hrs 4 days later and still no credit as XXXX and XXXX had assured me would happen
02/22/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • KS
  • 66605
Web
I got my fiance 's direct deposit into my account and so card.com said they were closing my account and returning the money to the issuing bank ... It's been about two weeks now ... just wondering when they was gon na close it and return it I've sent several emails thanks for ur time
01/05/2017 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • LA
  • 98551
Web
MY NAME IS! XXXX XXXX, MY DEBIT CARD NUMBER XXXX XXXX XXXX XXXX, VALID THRU:XXXX, CAN YOU CHECK MY SSI PAYMENTS TO MY CARD! XXXX thru the XX/XX/XXXX in the amount of {$760.00}! ssi number:XXXX,XX/XX/XXXX, Address:XXXX XXXX XXXX XXXX, XXXX, La XXXX! Phone Number:XXXX
03/12/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • FL
  • 32127
Web
I went to a XXXX gas station in XXXX XXXX Florida XXXX that I used charge me {$0.00} for gas when I got my card it is trying to charge me {$50.00} for gas that I never got I only got {$0.00} in gas and the pump stopped now the XXXX is keeping my {$50.00}
04/18/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 01702
Web
I made a few disputes with card.com Regarding XXXX XXXX XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX and 3 atm withdrawals which I never received my services or money from the atm or received my food and card.com refuses to refund my money.
10/25/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MA
  • 01702
Web
I had transactions that were made on my card.com debit card that I never authorized or benefited from and the person XXXX XXXX admitted that he stole my card and made the fraudulent transactions and hes now in jail because of this
01/21/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • CA
  • 90293
Web
Hi, my prepaid debit card through card.com got hacked. Somebody managed to withdraw cash at XXXX transactions on XX/XX/XXXX for - {$100.00} and - {$43.00}. I called and filed a dispute through card.com which they declined.
04/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Overcharged for something you did purchase with the card
  • MD
  • 20721
Web
Today XX/XX/2019, I ordered a XXXX ride, the amount for the ride was {$20.00} but I was charged on my card in the amount of {$25.00} and it had XXXX XXXX by the amount. I live in XXXX not XXXX XXXX
06/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • MA
  • 01702
Web
I had XXXX plus the fees stolen from my card account I had filed a fraud dispute and I was promised that I would receive my money refunded and card.com refuses to return my money
04/01/2019 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • PA
  • 19464
Web
XX/XX/19 my direct deposit was due into card as of today it's not there. XXXXXXXX XXXXXXXX is literally holding my money from my from a mistake they've made!
06/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • IL
  • 60653
Web
Will they havent put my money back on my card was being use some one took my information from my card n use it was a XXXX XXXX Card reader
07/27/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • FL
  • 32225
Web
Card.com decided on there own that they wanted to replace my card and charged me {$7.00} to have it replaced against my will.
12/01/2020 Yes
  • Credit card or prepaid card
  • Payroll card
  • Unexpected or other fees
  • PA
  • 19056
Web
I have direct deposit set up with card.com I have not received my ssa check this company be trying to steal from customers
03/05/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 01702
Web
I filed a dispute for not receiving my withdrawal from the atm and card.com refuses to give me my provisional credit
10/16/2020 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Confusing or misleading advertising or marketing
  • TX
  • 76031
Web
Check was cashed on line and money sent to card.com on XX/XX/2020 but its nowXXXX and havent received my money yet
08/02/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem adding money
  • MA
  • 01702
Web
I have a dispute on file with card.com And they refused to give me a provisional credit while they dispute my case
04/15/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MA
  • 01702
Web
I had XXXX stolen from my card and my card provider card.com refuses to return my money
11/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MO
  • 63771
Web
11/05/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • AR
  • 71653
Web
11/01/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Sent card you never applied for
  • IL
  • 60101
Web
10/31/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • NC
  • 28112
Web Servicemember
10/29/2021 No
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • OK
  • 74137
Web
10/28/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • AR
  • 71653
Web
10/27/2021 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble closing card
  • TX
  • 78559
Phone
10/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • NY
  • 10019
Web
10/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91103
Web
10/12/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • AZ
  • 85064
Web
06/24/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • GA
  • 30045
Web
06/09/2021 Yes
  • Credit card or prepaid card
  • Store credit card
  • Fees or interest
  • Problem with fees
  • MS
  • 38901
Web
06/04/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 90220
Web Servicemember
05/26/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Card opened as result of identity theft or fraud
  • MD
  • 21043
Phone
05/18/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Problem adding money
  • CA
  • 90744
Web
05/12/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Confusing or misleading advertising or marketing
  • DC
  • 20011
Web Servicemember
04/15/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to pay a bill
  • FL
  • 34491
Phone
03/29/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • GA
  • 30331
Web Servicemember
02/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NJ
  • 07017
Phone
02/19/2021 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • KS
  • 66605
Web
02/16/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with customer service
  • OR
  • 97266
Referral
11/03/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • MO
  • 65270
Web Servicemember
08/12/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
08/10/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • IL
  • 62650
Phone Older American
08/05/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble getting a working replacement card
  • MO
  • 65615
Phone
05/05/2020 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
Phone
02/11/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
Phone
01/29/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • UT
  • 84721
Web
01/22/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
Phone
01/15/2020 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • FL
  • 33712
Web
12/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • IA
  • 50023
Web
12/04/2019 Yes
  • Credit card or prepaid card
  • Government benefit card
  • Unexpected or other fees
  • GA
  • 30038
Phone
12/02/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • MN
  • 55014
Phone Older American
11/22/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93534
Phone
10/30/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MO
  • 64063
Phone
09/27/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • MS
  • 39426
Postal mail
07/31/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • TX
  • 75028
Web
06/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • PA
  • 19464
Phone
06/10/2019 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • NY
  • 10453
Phone
05/17/2019 No
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Managing, opening, or closing your mobile wallet account
Phone
05/11/2019 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 93308
Web
04/18/2019 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
  • NJ
  • 08872
Web
03/26/2019 No
  • Credit card or prepaid card
  • Government benefit card
  • Problem getting a card or closing an account
  • Trouble getting, activating, or registering a card
  • CA
  • 95221
Phone
03/21/2019 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Unexpected or other fees
Phone
02/01/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
Referral
01/21/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • OR
  • 97219
Web
11/26/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • OH
  • 43211
Web Servicemember
11/01/2018 No
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
Phone
07/01/2018 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 95829
Web Servicemember
11/29/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • IN
  • 46342
Web
10/25/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93534
Web
09/19/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem getting a card or closing an account
  • Trouble closing card
  • CA
  • 93534
Web
08/16/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Card company isn't resolving a dispute about a purchase or transfer
  • CA
  • 93534
Web
05/02/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Problem with a purchase or transfer
  • Charged for a purchase or transfer you did not make with the card
  • CA
  • 93536
Web
04/20/2017 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • WA
  • 98272
Web
02/01/2017 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • CA
  • 95829
Web
12/19/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • CA
  • 95829
Web
11/08/2016 Yes
  • Prepaid card
  • Payroll card
  • Managing, opening, or closing account
Phone Servicemember
11/01/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NY
  • 10457
Phone
09/02/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Managing, opening, or closing account
  • NC
  • 28262
Phone
08/15/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • TX
  • 75237
Fax
07/04/2016 Yes
  • Prepaid card
  • ID prepaid card
  • Unauthorized transactions/trans. issues
  • FL
  • 34135
Web
05/02/2016 Yes
  • Prepaid card
  • General purpose card
  • Unauthorized transactions/trans. issues
  • AL
  • 36660
Web
04/25/2016 Yes
  • Prepaid card
  • Government benefit payment card
  • Unauthorized transactions/trans. issues
  • CA
  • 94547
Web