Capitol Credit Services, Inc CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
09/11/2019	No	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	IL 60616	Web
I am a XXXX women. Yesterday I attempted to contact XXXX XXXX to find out what the problem was. And why my account is XXXX balance with a {$15.00} credit yet I can not charge. Anything over {$9.00}. I was in formed XXXX XXXX had not released the funds. Yet my account reflects they took the money out of my account XX/XX/2019. The Tech handling my called informed it will not be released until Friday XXXX. I received false alerts like my account is updating. Yet it cant be used. How can you constitute this as a rebuilding process for credibility when it is being manipulated. Yet if I dont pay or choose to manipulate the process it is counted against me. And the company continues their practices to manipulate my integrity with alerts or delayed payment process. Thr accusation the account is negative. When I actually have {$310.00} in credit for use but can not use. How is this a rebuilding as advertised a credit card resource to establish.
05/05/2020	No	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Other problem	IL 60156	Web
I have been told by XXXX XXXX, the holder of my credit card account, that the way payments are targeted is due to the TILA. I have two balances ; one at an interest rate of 22 % and a higher amount on a promotional 0 % interest rate. We pay more than the minimum due, and I am being told that the minimum amount due is targeted to the lower interest rate amount and the remaining is targeted to the higher interest rate as per the TILA. Is this true? The higher interest rate, is a lower amount, but also the oldest amount. I would like to at least split the difference 50-50, but I am being told the TILA will not allow this. Please advise and thank you! I initially sent this request to the Federal Reserve, but they directed me to send it to you.
11/27/2017	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	WA 98466	Web
1. " XXXX '' has a hard pull on my credit report that I in no way authorized. I believe it is XXXX XXXX when they attempted to sell me an auto refinance loan that I told them I did NOT NEED nor want and they ran it anyway after I left the actual building. I believe they ran it to try to show me they could give me a better deal. Otherwise I have never heard of XXXX, just that it is actually Wells Fargo 2. XXXX XXXX keeps showing up as hard pulls to try to get me to sign up for one of their pre approved cards in the mail. This is unwanted and totally unsolicited. I throw these in the trash.
09/08/2019	No	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	IL 60616	Web
I am a XXXX women. Today I attempted to use my XXXX XXXX credit card in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX XXXX XXXX XXXX. I could not. I received a email yesterday. The payment I made leaving XXXX balance had posted. Yet, I could not use the card as I expected today. I had to alter my planning for evolving my use for credit performance to increase by credit score. I attempted it several times assuming it was an error. Receipt # XXXX XXXX XXXX XXXX XX/XX/2019 XXXX XXXX
11/02/2020	No	Credit card or prepaid card General-purpose credit card or charge card	Struggling to pay your bill Credit card company won't work with you while you're going through financial hardship	NY 125XX	Web	Servicemember
On XX/XX/2020 I contacted customer service and was forwarded to a supervisor XXXX ID XXXX And explained Ive been adversely affected for long-term because of covid 19 financially and in addition Im XXXX XXXX XXXX and I am requested a lower interest rate closing in my account and a monthly payment plan that is possible with my dire financial situation. She directly indicated they have nothing they can do to help me in this dire situation
11/02/2020	No	Credit card or prepaid card General-purpose credit card or charge card	Struggling to pay your bill Credit card company won't work with you while you're going through financial hardship	NY 125XX	Web	Servicemember
On XX/XX/2020 I contacted customer service and was forwarded to a supervisor XXXX ID XXXX And explained Ive been adversely affected for long-term because of covid 19 financially and in addition Im XXXX XXXX XXXX and I am requested a lower interest rate closing in my account and a monthly payment plan that is possible with my dire financial situation. She directly indicated they have nothing they can do to help me in this dire situation
03/18/2017	No	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	OR 97322	Web	Servicemember
I would like to pay debt owed. I ca n't find contact information to send payment. I would like to pay all collections owed. How do I pay, contact me @ XXXX
01/05/2021	No	Checking or savings account Checking account	Closing an account Company closed your account	MO 63390	Web

01/05/2021	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MO 63390	Web

09/19/2019	No	Money transfer, virtual currency, or money service Debt settlement	Fraud or scam		Phone

07/23/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Unable to get your credit report or credit score Other problem getting your report or credit score	CA 92201	Web

09/14/2018	No	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	FL 32836	Web	Servicemember

06/19/2017	No	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	GA 30034	Web

04/01/2014	Yes	Debt collection Medical	Communication tactics Frequent or repeated calls	DE 19933	Web

11/27/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	DE 19973	Web