Capital Eleven Auto, LLC dba Capital Auto Loan CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/27/2022 Yes
  • Vehicle loan or lease
  • Loan
  • Struggling to pay your loan
  • Loan balance remaining after the vehicle is repossessed and sold
  • UT
  • 84651
Web
I got refered to them by my my son and they approved me but didnt no it was such high interest I had never got one before so at XXXX percent my payments of XXXX dollars was going all to interest never the veihicle and Im a single mom I XXXX my job because this vehicle is a lemon and engine blew on it 52 days after I got it I kept having problems took it in 2 times before engine went out when I got it back my check engine light was on and they said they dont no why and I needed my car to get to work and kids to school thats why I went and got it because I was in awreck that totaled my old one and so after replacement of engine because I did pay for service contract but they wanted me to pay for it to be towed and I could not afford that I did pay for it once and it was free from my insurance once and it broke down again after I had engine replaced power steering went out speed sensors on tires was broken traction control broken eqaust had holes in them I could not pay payment and mantaninse on it to I XXXX my job then I couldnt pay payments with no way to work I put maybe 1500 miles on it at most
02/09/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 92024
Web
I was in a car accident XX/XX/2021 my car was totaled in the accident and my insurance was going to pay them off so I called them the day I was hit and told them I wasnt going to pay my bill because I was just in a wreck nd insurance was going to pay for it. They said thats fine and the car was paid off in full by my insurance in XXXX and now there saying I missed a payment when they knew exactly what was goin on and they said it was no problem now it shows I have a missed payment I never missed a payment the insurance company paid it off. Why would I make a payment when they said they were in the process of paying it off that doesnt make sense. Capital one was a nightmare to work with and I feel like this is them coming after me
11/18/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • FL
  • 33021
Web
11/18/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • FL
  • 33021
Web
05/05/2023 Yes
  • Vehicle loan or lease
  • Loan
  • Struggling to pay your loan
  • Lender trying to repossess or disable the vehicle
  • CA
  • 90012
Web