Cadillac Accounts Receivable Management CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/12/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 32548
Web
The collection agency I am here to write you about is CADILLAC ACCOUNTS RECEIVABLE, out of XXXX, Michigan. I visited my doctor in XXXX, XXXX and paid up front for my copay. I later received a bill in the mail after 30 days for an additional {$140.00} that my insurance didnt cover. I immediately paid the office, XXXX XXXX in XXXX, michigan. Later this week the {$140.00} was posted to my credit report by the collections agency, CAR ( we will call them ). I called the collections office for the first time, to verify the debt and why it was in collections. They stated that until the doctors office contacted them directly, or faxed them over a copy of my account balance, the debt is still valid and will not be removed unless paid to the collector ( CAR ). The doctors office kindly faxed over my receipt of payment from that account. I had disputed this account multiple times on XXXX XXXX in XXXX after it remained on my credit report. I called the doctors office and spoke to billing who agreed to call the collections agency again and try to take back the debt owed or get it taken off. Another month goes by and I call collections again, to be verbally harassed this time. I told them that the doctors office verified by phone and fax that my debt was paid in full, and I was confused that it was still not removed from my report. The woman then replies by telling me she doesnt care who I paid or if I paid the original creditor, since I didnt pay the collections agency they will never remove my account until the day that I pay them directly, because they can do whatever they want with my credit so would keep it on my credit report until I also pay them ( CAR ). It was shocking that they refused to fix my account after I did what they told me to do in the first place. The next month, I now have one additional OPEN COLLECTION account from the collection agency, 2 Separate debt accounts for {$140.00}, both with the same amount and same creditor/agency from the same doctors visit. So the account was somehow duplicated and dropped my credit score another 25 points after the first collection dropped it already. I again disputed this multiple times in the next year always stating that this account was paid in full and that there is now multiple accounts open fraudulently. It is now XXXX and I have filed separate investigations with XXXX, XXXX, and XXXX directly. As they instructed me to do on the helpline of each agency, I have had the copy of payment from XXXX XXXX with my payment of the {$140.00} in XXXX, XXXX, along with my entire cost summary of XXXX to present day which states that my balance owed is {$0.00}. Per investigation, I sent these by mail to each credit agency along with the paperwork stating that this account was duplicated and fraudulently trying to collect on me two separate times. All three agencies replied to the investigation concluding that the debt is valid, and nothing was done about the duplicate accounts. Are there not any humans who read these investigation reports? Is there not one single person who can fix this? This single Account from Cadillac accounts receivable has spiraled out of control. I can not afford a lawyer to represent myself and sue the collection company. This is my only hope.
02/28/2022 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • MI
  • 48382
Web
on XX/XX/XXXX I got an email of an itemized list of money owed but I never got anything in the mail, just that reply to me asking if they could send me that list which they did. On XX/XX/XXXX I replied to the XX/XX/XXXX email asking if I could get a payment plan because I hadn't gotten anything in the mail since their XX/XX/XXXX emailed list. They replied on XX/XX/XXXX shortly after I emailed them saying " Your account was sent to collections on XXXX when we didnt hear from you until XXXX. We can activate the payment plan now but your account will stay in collections until the balance is paid. When would you like us to process the first payment? '' So only 9 days after they sent me the itemized list of costs they sent it to collections so they said. I never got contacted by the collection agency or by XXXX to try and resolve this debt so I assumed it never got sent because I never saw it on my credit report until this year. I heard through emails of another company that they spoke to XXXX and was told by the billing dept that they had written off the debt but then like I said it popped up on my credit karma account a month or so ago.
06/09/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MI
  • 48331
Web
I applied for a home mortgage and was turned down due to derogatory information listed on my credit report. The lending company gave me a copy of my credit report which is when I saw this collection account that was established in my name due to fraud. I filed an ID Theft report which is attached to this complaint. I am requesting that this collection agency stop reporting this fraudulent account to the credit reporting agencies as it has caused my home loan to be denied. If I am unable to purchase my home in time before my scheduled closing date, and I miss the opportunity to purchase this investment property because this collection agency does not want to comply and delete this account from the major credit reporting agencies they report to, then I will be filing a lawsuit against them for the damages I occured and the future profits I would have missed out on because of the inaccurate negative credit reporting.
02/19/2021 No
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MI
  • 48089
Web Servicemember
I received a court notification back in XXXX of XXXX regarding a XXXX XXXX company that was the original company but Cadillac account rec was the collocation company it was a old bill back in XXXX that my insurance company had paid. I went to court and my insurance company didn't provide me the proof in time so I had to pay the full amount and attorney fees in the amount {$580.00}. I paid it and three months later I see a notice on my credit report for another {$81.00} never received bill never received a notice I called the XXXX XXXX company and was told they have no knowledge of this I called Cadillac Account and they hung up on me. I went to court and paid everything and now another account and debt is added with no proof I owe this and not notice I owed this after I was told all I owed was XXXX.
01/31/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MI
  • 48228
Web
I believe I am a victim of identity theft. Due to the Pandemic, we have been facing a lot of problems in terms of financial, emotional, and physical aspects. Also, I have been hearing a lot of recent news that the Bureau is having data and system issues. I disputed the fraudulent information from my credit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I have done many attempts to reach out to the XXXX Credit Bureau but they failed to give me any results or feedbacks about this concern. Please investigate and remove it from my personal credit file. Thank you. Cadillac Accounts XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
10/19/2015 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • MI
  • 483XX
Web
I have paid off all medical bills. I am XXXX. Cadillac ACCNTS REC MGMT has chose to leave an open account on my experian credit report. This open account is bringing my credit report down Alll account by my former Attorney that were PAID IN FULL were left active. Former Attorney 's Name XXXX XXXX CADILLAC ACCNTS REC MGMT. Partial account number XXXX Address ID number XXXX XXXX ) XXXX. XXXX. XXXX XXXX XXXX XXXX XXXX XXXX CA phone # XXXX XXXX XXXX partical account numbers # XXXX NEXT XXXX SAME COMPANY # XXXX ADDRESS ID # XXXX NEXT XXXX SAME COMPANY XXXX ADDRESS ID XXXX. The credit reports shows that I have a active balance with these credit reporting agency and I do not All balanced paid in full
02/13/2021 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IN
  • 46208
Web
I provided the correct information to the company they choose to not send the claim to the correct claims address to be paid.. I answered everytime they called an gave them the correct information to send claims to but they never sent them. Instead sent to collections even though they had a claims address for XXXX XXXX on file. I called my insurance they said company never sent anything. I called XXXX XXXX representative stated a completely different address they sent claims to told her this was incorrect she stated will theres nothing we can do thats were we sent it talk to collections. Attached is the correct claims address when checking there records you will see they did not sent here
12/29/2021 Yes
  • Debt collection
  • Auto debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 48236
Web
XX/XX/2021, I received this text message from phone number ( XXXX ) XXXX : Hi this is XXXX from Cadillac Accounts Receivable Management. We are trying to contact XXXX. Please call or text me at this number to assist with your account. This is an attempt to collect a debt by a debt collector ; any information obtained will be used for that purpose. Please know that we do not want to add any stress to your family during this time and understand that personal and family necessities come first. We are here to help you through this difficult situation. Text STOPALL to opt out of SMS. Text PAYMENT to pay online. I have never owned a XXXX so this is a scam.
06/23/2021 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • PA
  • 193XX
Web
I have been requesting this company to send me written notification for more than 1.5 years now. They keep calling me every month and never send me a written notice. I did acknowledge who I was. With all the identity theft scams going on, providing date of birth or other sensitive information like SSN is not a good practice and expecting this also shows that this company is trying to scam. I don't have any debt that I know of. Per law, I should have received a written notice within 10 days of first call. Its 1.5 years and I still haven't received one. Also, this company keeps closing my complaint without providing a resolution.
03/23/2019 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • FL
  • XXXXX
Web Servicemember
Hello. I have an account with Cadillac accounts receivable. The highest I owed was XXXX $ I started a payment plan of XXXX $ a month to be paid on the first of every month through them XX/XX/2018. Everything went according to plan until we got the the last 2 . For what ever reason it was never deducted from my account. I have tried on numerous occasions to contact the viea phone calls. It's been over a month and no return phone calls were made to me. I want to be done with this as soon as possible. My credit is being affected at this point and it unacceptable. Please help me make them take my 2 . This is getting to be silly.
09/02/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 486XX
Web
I requested a collection account validation I sent a certified letter the Cadillac accounts receivable to validate the debt the debt was alleged on XX/XX/2014 the alleged amount was {$770.00} I have called them several times without any response all I've been is hung up on they will not validate this debt also it's in violation of the federal and state HIPAA privacy laws the Fair Credit Reporting Act the Fair Debt collection procedures Act and the definition of my character I would like to have you investigate this for me because I'm not getting anywhere with this company.
06/03/2021 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • PA
  • 193XX
Web
I have been getting calls from XXXX from Cadillac Accounts Receivable Management from the phone number - XXXX. They keep calling once every month saying that I have a debt. They never disclose what the debt is about. I ask them to send a notice or mail and they never send that too. I tell them everytime that I am not receieving a notice and they say I have a debt. How do I verify they are not scamming me or if the debt is even real. I dont have any unpaid bills that I am aware of. Appreciate any help you can provide on this.
09/09/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • MI
  • XXXXX
Web Servicemember
collection agency contacted me about a medical bill, a single bill. But when they reported it to credit agencies, they listed it as XXXX separate bills, and then lumped it all together into a XXXX bill to the credit monitoring agencies. I only have XXXX unpaid bill that the Veterans Affairs did not pay, not XXXX. If I add up the XXXX bills they broke the XXXX into, it 's more than what I owe total. I owe about {$3700.00} that the VA did n't pay, but if you look at the claims, I owe almost {$10000.00}, which I do not.
03/02/2019 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • MI
  • 49534
Web
Made 3 payments to XXXX XXXX : Ck XXXX {$75.00}, Ck XXXX {$40.00}, online payment {$33.00}. The remaining balance reflects a XXXX balance online. I recently received a {$100.00} bill from a collection agency. I contacted the collection agency who suggested calling XXXX XXXX, so I did. While speaking with an agent regarding the matter the call was disconnected. I called back requesting to escalate the call to a manager and was given a different phone number that belonged to the collection agency.
01/18/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 49464
Web
Company Cadillac Accounts Receivable text me concerning an alleged debt. I do not know are ever done business with the company. I have attached a letter for the company to validate the alleged debt within 30 days from XX/XX/2021 per Fair Debt Collection Practice Act.
12/14/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • MI
  • 49017
Web
XXXX XXXX made this account under XXXX XXXX credit report shows on here fraud account XXXX never sign for this false address XXXX XXXX XXXX XXXX XXXX mi XXXX false address XXXX not live there 20 years now.
08/08/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • IN
  • 464XX
Web
Collection account ( s ) just appeared on my credit report overnight. This bill was part of a Federal Workman 's Compensation claim that was approved, and paid. Company never notified me at any time.
04/06/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • KS
  • 66106
Web
XX/XX/2013 a Collection account was placed on my credit file. Amount {$240.00}. There has been no notification of this debt. I have mailed this collection agency twice with no response.
03/18/2022 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • MI
  • 48323
Web
09/24/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OH
  • 44705
Phone
09/23/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MI
  • 48602
Web
02/11/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • MI
  • 48049
Web
10/18/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MI
  • 48235
Web Servicemember
06/02/2017 Yes
  • Debt collection
  • Auto debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NC
  • 28278
Postal mail
05/08/2017 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MI
  • 49014
Web Servicemember
04/06/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 48837
Web
04/04/2017 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Frequent or repeated calls
  • MI
  • 49065
Web Servicemember
01/28/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 49441
Web
09/15/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IL
  • 60097
Phone
02/04/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MI
  • 49090
Fax
01/01/2016 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 48044
Web
12/14/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 49508
Web Older American
10/23/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MI
  • 48382
Web
09/22/2014 Yes
  • Debt collection
  • Medical
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • MI
  • 48329
Web
08/28/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MI
  • 48327
Web
06/09/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • MI
  • 48047
Web