C B Merchant Services CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
08/09/2023 No
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • UT
  • 84780
Web
Back in XXXX, I signed up to receive solar panels for my home residence through XXXX XXXX XXXX. It became quickly apparent that they were not going to complete this install in a timely manner as they had initially promised and I inquired about cancellation. I was told at the time by employee, XXXX XXXX, that I would not be charged the cancellation fee of up to XXXX XXXX of the total project cost. After further inquiry, he and some of the other employees of XXXX XXXX showed me in writing that my cancellation fee was waived. After this point in XXXX, I did not hear about any supposed debts I owed to XXXX XXXX. It was not until this last Friday ( XX/XX/XXXX ) that I received an email from a 3rd party called Advantage Billing XXXX XXXX ( not a physical mail or phone call ) that my account was overdue and demanded immediate payment within XXXX days else I would receive unspecified legal actions against me. There was no indication of my rights in the email nor how I could dispute the charges. I emailed them back the same day ( XX/XX/XXXX ) and said that I had proof that the cancellation fee was waived. I received no response. I tried calling today at their listed number ( XX/XX/XXXX ) and nobody picked up. I was leaving for XXXX on the same day I received their initial email and knew that I would not be home in the 10 days they gave to resolve the issue.
06/20/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 91792
Web
On XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX I received a phone call from this Debt collector claiming that I have and outstanding debt, I received the same calls from a different last year, but with different phone numbers, on XX/XX/XXXX, The first message I received on my Landline, The message said this was for me, and the person leaving the message did not Identify where he was calling from, he left a message saying : We would love to bring your account current. Take advantage of the Clients 50 % your balance today. This message was received on XX/XX/XXXX @ XXXX and XXXX XXXX. The other messages were left on my Cell phone, It was a Lady calling from CB MERCHANT SERVICES. She didn't say who she was asking for. Just left a message this is from a Debt Collector, and to call XXXX or XXXX. How do I know if the person calling me is same person from the Debt collect she saying she's calling from. This is HARRASSMENT! I want this to stop. I don't have any outstanding debt. I haven't received any letters, so I know this is a SCAM I will not contact them. Why are they contacting me again after a year?
07/20/2021 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 95212
Web
CB Merchant services called me on XX/XX/XXXX did not leave a message after seeing my caller ID I called the number back> I was advised by the customer service rep that XXXX XXXX XXXX XXXX office had referred the bill to their office back in XXXX but due to the pandemic they were not in the office and now they have reported the bill to credit reports as a collection. I advised the rep that was incorrect that I have XXXX insurance and that all my co-payments were paid. At that time the rep indicated that they will reach out to the XXXX XXXX office who since retired and get back to me until then the collection would remain on my credit report. This bill was paid in full and I want CB Merchant to remove
06/06/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • CA
  • 956XX
Web
CB Merchants of XXXX XXXX California was contacted by XXXX XXXX, me, to ask about an " advertising '' debt that I wanted to pay. It was at this time that they said I had a debt with XXXX. I was surprised to find out that the account had been there since XX/XX/XXXX. I was not aware of the account. They never contacted me prior " me calling them. '' They also have an ex-wife 's name on the account who has not been associated in anyway with me financially sine XX/XX/XXXX. They were rude and have not provided me with an accounting. XXXX has not provided me with an accounting either even though I made payments to them and provided them with amounts, dates and check numbers. This is extortion.
06/30/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • XXXXX
Web
I payed off my debt in full and asked the company to remove my account from collections and was told they wouldn't remove it they would only update it to show payed ... i need this account removed immediately so I can qualify for a loan for a house ... please remove from collections. I also called them back and told XXXX extension XXXX that I would file a complaint if it wasn't removed.. again she told me to file the complaint and that she wouldn't remove it only update it.
01/26/2021 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 95014
Web
The debt collector : C B Merchant Services. Tel XXXX Address : C B Merchant Services, XXXX XXXX XXXX, XXXX, CA XXXX Original creditor : XXXX XXXX XXXXXXXX XXXX Account # XXXX Amount {$200.00} I had XXXX in XXXX, my deductible amount was paid and settled with the doctor 's office XXXX. XXXX XXXXXXXX XXXX XXXX has then retired and closed the office.
09/21/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • CA
  • 95205
Web
I have filed a dispute with XXXX and investigation took well over 30 days.
09/28/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • CA
  • 95205
Web
I filed a complaint with XXXX and investigation took well over 30 days,
03/23/2021 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 94506
Web
09/02/2020 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • CA
  • 95207
Web
06/25/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 95269
Phone
12/06/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 95206
Web Servicemember
05/21/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • CA
  • 91764
Web
04/17/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 91764
Postal mail
03/11/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95206
Web
11/16/2017 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 94568
Web
01/31/2017 Yes
  • Debt collection
  • Auto
  • Taking/threatening an illegal action
  • Seized/Attempted to seize property
  • CA
  • 95205
Web
02/11/2016 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • OK
  • 73045
Web
11/14/2015 Yes
  • Consumer Loan
  • Vehicle lease
  • Problems when you are unable to pay
  • CA
  • 95821
Web
11/10/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 94563
Web
06/11/2015 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95355
Web Servicemember
04/15/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 91601
Phone
09/25/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95206
Web
07/26/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 95377
Web
05/17/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 95125
Web
09/06/2013 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 94115
Web