Butte County Credit Bureau CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/20/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 95926
Web
Complaint : I communicated with this Bureau previously about debt ( s ) and inquired why was the debt listed on my credit report in XX/XX/2017. I made the Bureau aware that I had no knowledge of the bill because the hospital did not notify me by mail or any other form of communication to my knowledge. I wanted to resolve the matter so I informed the bureau that I had medical insurance and instructed them to contact my medical insurance company to see if they would retroactively pay the bill. The Bureau agreed and said they would contact me later to inform me of the outcome. I updated my information with them so they could mail me any updates concerning the matter but they failed to do so. Consequently, the debt is still on my credit report. I never received nothing in writing in regards to the bureaus communication with the insurance company nor the dispute. Not even a call. I recently requested the Bureau to dispute the matter for me and they refused. I informed them that I wanted a statement of account and to remove any negative reporting from my credit until I'm given written verification of the account and also a chance to resolve it esp. due to financial hardship at this time. The Bureau acted rude and very unprofessional as though they did not want to resolve the matter nor did they want to file the dispute. I should of had a fair opportunity to resolve it before the hospital sold the debit to a third party collection agency and filed a negative report ( s ) to a credit bureau.
11/07/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 921XX
Web
I received an alert from XXXX credit monitoring informing me that Butte County Credit Bureau placed a new account on my credit report. I found their contact info via XXXX search and called them. The customer service agent told me I have an account with XXXX XXXX XXXX for {$190.00} from XX/XX/2019 and that the account had actually been placed on my credit report in XX/XX/XXXX. Through a confirmation of my mailing address, we discovered that Butte County Credit Bureau has the wrong mailing address for me. Due to the fairly low amount, instead of disputing an account I don't recognize and did not receive notification about, I offered to pay the {$190.00} if they either removed the inaccurate information of late payments which were caused by their mistakes, or totally removed from my credit report. The customer service agent told it is not their policy to correct or remove information from credit reports. I contacted XXXX XXXX XXXX XXXX Department, who told me it is not against XXXX 's policy to remove inaccurate information from credit reports but that removing the inaccurate information would have to be done by Butte County Credit Bureau
09/11/2019 Yes
  • Debt collection
  • Auto debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 92507
Web
Was informed of a judgement on my credit report for a debt that was return of on a car which was found defective within 3 weeks of purchase from a auto dealer named XXXX XXXX -the engine froze on a XXXX XXXX XXXX in XXXX. In XXXX on XX/XX/XXXX Butte County Collections Bureau a collections agency bought the paper from XXXX XXXX which went out of business. They have never contacted me, XX/XX/XXXX I was informed by FINRA -Financial Industry Regulatory Authority , that they have continued to file judgments against me in XXXX and XXXX without notice or contact about court dates. I have spoken to them only to receive documentation of the judgement. This communication took place on XX/XX/XXXX. When I inquired in to the statutes of limitations in the State of California I was informed that it is 4 years. The case number is # XXXX XXXX filed in Butte County Superior Courthouse. This collection company continues to file every 10 years, and never contacts or informs you of the court dates to dispute the judgement. You may contact me on my cell # XXXX XXXX, or work number XXXX XXXX and/or email of XXXX or XXXX Thank you for your time.
10/13/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 96001
Web
Butte County Credit Bureau is reporting a debt from XXXX on my credit report. I have disputed this debt 3 times, yet they claim to verify it with XXXX. When i talk to the collection agency, XXXX XXXX claims this company is out of business and has noa ccess to any contracts, but has my name saying i owe money. After dealing with him for two weeks he stated we are at a stalemate, and will continue to report this debt that does not belong to me. I have asked him if he has a contract or my signature which he states he does not. But he states all he needs is my name. It is outrageous this agency can get away with ruining a persons credit with out verifying the debt what so ever. Logic tells me any sort of contract would have a signature which this agency will not furnish. They claim it is due to the company being out of business. I then asked if i was to pay you money today, who would actually get this money? He stated he was not sure. This needs to be stopped!
10/03/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • CA
  • 960XX
Web
I have tried calling the collection agency trying to get some things on my credit fixed and twice a rep. by the name of XXXX answered and was extremely unprofessional, rude, combative and bad tempered. I tried asking her some questions but she wouldn't let me speak and she would just respond with she doesn't have to let me speak, so I asked for a supervisor and she refused she said there isn't a supervisor and hung up on me. I have repeatedly tried to get more information on these bills and I get absolutely no where. Butte County Credit Bureau is a HORRIBLE company, treating people so poorly and disrespectfully is not OK in anyway shape or form.
03/04/2021 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • CA
  • 96080
Web
I was given a summons in directly they gave it to the receptionist at my work who in turn eventually gave it to me. Then they went ahead and proceeded with the judgement against me and then a lien and a writ of execution. This debt is more than 10 years old. I believe the original debt was like two thousand and {$3000.00} and now they're saying it's almost 10 thousand after collection fees and interest accrued daily. I just lost my home in the camp fire couple years ago and I have received a work comp settlement and I'm concerned that they're going to go ahead and renew their writ of execution in judgment and try to freeze my account.
05/19/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Public record information inaccurate
  • CA
  • 95667
Web
Butte county credit bureau was sent 2 letters from from my attorney I filed a Chapter XXXX Bankruptcy Case XXXX-XXXX. Butte county credit bureau I tried to work with them on why they keep credit reporting me every month when I filed bankruptcy and they were notified it was a chapter XXXX by the attorney they told me I still owed the money and had the right to continue to credit report until it is paid in full or charged off.
12/27/2023 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • CA
  • 95973
Web
05/06/2022 No
  • Debt collection
  • Mortgage debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CA
  • 92376
Phone
07/23/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • AZ
  • 85224
Web
04/07/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95928
Web Servicemember
03/17/2018 No
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 94121
Web
01/12/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 94591
Fax
11/07/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 94533
Web
10/29/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 94533
Web
10/11/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 94533
Web
06/21/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 95820
Postal mail
03/20/2017 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95928
Web
01/12/2017 No
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • CA
  • 95938
Web
06/14/2016 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 93906
Web
03/06/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 95973
Web
09/24/2013 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MI
  • 49633
Web Older American
07/23/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 95993
Phone Older American