BUSEY BANK CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
01/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • IL
  • 61832
Web
Thursday, XX/XX/XXXX I became a XXXX XXXX on XXXX XXXX and resigned with them on XX/XX/XXXX. I signed up believing the jewelry was lead and nickel free. They sold all of the pieces and accessories under false " fraudulent '' claims. I bought into the company under FALSE PRETENSES. I have attached pictures to this claim. The first one is from the website. The other pictures are from a lab where they tested several pieces of XXXX XXXX. This lab has never heard of this company and has been in business since XXXX. XXXX XXXX XXXXXXXX joined this conversation XXXX XXXX XXXX, IL Customer Care Advisor Hello! Thank you for reaching out. My name is XXXX and I'll be happy to help you! XXXX, I apologize for the inconvenience you have experienced with XXXX XXXX. Please let us know if there is anything we can do. XXXX XXXX XXXX I was wanting to know what steps I need to take. I have documents to back my claim up on these charges. From them changing the website and the lab results showing there is lead and nickel in the jewelry. I have contacted the company on their XXXX program. This is their response consultants whose account has already been canceled, do not qualify to initiate a Buyback. XXXXXXXX XXXX Saturday, XX/XX/XXXX XXXX, if they are charges to your debit card, we can complete a merchant dispute. I do want to let you know our merchant disputes can take up to 120 days. With the merchant dispute there is a form that needs to be completed as well. ( edited ) XXXX XXXX XXXX Sunday, XX/XX/XXXX Yes, these were all done with my debit card. I will gladly fill out the merchant dispute. XXXX XXXX Monday, XX/XX/XXXX I reviewed your account and see the transactions go back to XX/XX/XXXX, we wouldn't be able to dispute all of the transactions. When I spoke to our cards team they said we can dispute the last 90 days however. XXXX XXXX XXXX
09/08/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • IL
  • 60077
Web
To : Whom It May Concern : This notice is to inform you that you are unlawfully reporting an unauthorized inquiry on my consumer report. I have not given you permission to access my credit profile and you have no permissible purpose by law to contact third parties with my private or personal information. By obtaining my consumer report on XXXX and also XXXX knowingly without any permissible purpose you are in violation of the Fair Credit Reporting Act ( FCRA ) codified at 15 U.S.C 1681b ( a ) 3 ( f ) ( i ). XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ) I have not initiated any transaction with ( BANK BUSEY ) ( XXXX XXXX XXXX ) ( XXXX XXXX ) ( XXXX ) ( XXXX XXXX ) I do not have an account as defined under 15 U.S.C. 1693a ( 2 ) with { Insert COMPANY NAME } for review or collection. Your offenses amount to Aggravated Identity Theft pursuant to 18 U.S.C. 1028A. You have knowingly transferred, possessed, or used, without lawful authority, a means of identification of me, which is a felony punishable with up to 2 years of imprisonment, in addition to civil liability. Pursuant to 15 U.S.C. 1681n ( a ), Any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be fined under Title 18, imprisoned for not more than 2 years, or both.
11/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • IL
  • 61704
Web
Some time in XXXX I noticed a fraudulent transaction on my account and it is not showing up on my bank statement and it shows up on my report but it shows that my account is still active and that I am still waiting on the payment from the last time that it has happened. My cash flows are not shown on my bank statements anymore only the totals but on the account that they have been deposited in my checking accounts so Im going on the website to get a check for my account to go through and I have a new balance for the money that was deposited on the bank card so Im going to get that money today so Im not going into any trouble right away but it is not lining up with the money that Im getting from the account that Im using right now and the debits are not showing in the accounts that are being deposited in my checking accounts so its going through the bank statements which I need for the money that Ive already put into the account number and I dont have to pay for my bank statements.
02/23/2022 Yes
  • Mortgage
  • Reverse mortgage
  • Closing on a mortgage
  • MO
  • XXXXX
Web Older American
Hi, my name is XXXX XXXX, My Complaint ID is XXXX I have made a complaint to Commission on Human Rights as well and now i am reaching out to you all for help. I am failing this complaint against Busey Bank they have bullied me and also housing discrimination. They have made a fake settlement agreement and release that I refuse to sing these papers. Busey bank and i came to a agreement that Busey bank would do a loan modification and I will be showing proof of all documents. Busey bank has valuated the Loan modification agreement. I will be uploading all documents at the bottom. I would like to add that from the time i sing the Modification back in XX/XX/2017 Busey bank sent me a statement in XXXX on the XXXX for XXXX this is when it all started, and they started saying i was late and was not paying at all when I was. They are still saying i am behind and owe 10,000.
11/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • IL
  • 61704
Web
Busey Bank had been data breaching my account for over two years now but now it has no information about the issue and the problem has not resolved it has not resolved my concern and has not been fixed for a long period now. Cash flows are not being handled or processed by anyone else in this area and they have been suspended from the bank account for over two weeks and are still being processed and reprocessed as payment processing is done ongoing and continually being reprocessed as needed for the purpose of the transaction to continue to occur as the transaction has not occurred yet in a proper legal proceeding or the process has not occurred at all.
06/06/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IL
  • 61822
Web
My name is XXXX XXXX and I am sending this request myself to address the inaccuracies on my Credit Reports. I have been patiently waiting on their response to the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as wilful negligence and non-compliance with federal statutes.
03/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • IL
  • 620XX
Web
Busey bank claims they closed my account but I had requested to close account after switching financial institutions. I come to find out 2 years later that they sent my account to collections for an unpaid balance and have been charging me fees. I have never been made aware of this prior to last Thursday. I have reached to fork with and see if any fees could be waived but they declined.
08/23/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other service problem
  • IL
  • 600XX
Web Servicemember
On XX/XX/XXXX I transferred funds from my money market to checking. Busey bank said they do not give receipts for transfers. How can I know the money was put into my checking account? The bank said I could look online. I do not have a computer and do not want to bank online. I believe this a dangerous practice. The clerk finally gave me a handwritten receipt.
08/25/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 618XX
Web
I have had fraud 2 times in the past 2 months. This last time the bank allowed someone to use XXXX to take all the money from the account. {$380.00} to be exact! I saw what happened and contacted the bank. I explained that I never use XXXX! Why should I when there are other means to send money? They cancelled my account!!!
12/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • IL
  • 620XX
Web
They won't let me have any of MY money. 2 weeks trying to withdrawal some of MY money from BUSEY BANK.
01/14/2024 Yes
  • Debt collection
  • Auto debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NC
  • 28390
Web
01/06/2024 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • IL
  • 60056
Web
12/16/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NC
  • 28390
Web
11/01/2023 Yes
  • Mortgage
  • Other type of mortgage
  • Incorrect information on your report
  • Information is missing that should be on the report
  • MO
  • 63105
Phone
10/30/2023 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem with fees or penalties
  • IL
  • 61614
Referral
09/13/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • IL
  • 60173
Web
09/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • IL
  • 61802
Web
08/28/2023 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 62205
Phone
08/21/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • IL
  • 60565
Web
07/12/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • IL
  • 60004
Web
06/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • IL
  • 61844
Referral
05/04/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • GA
  • 30248
Referral
04/28/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MO
  • 63115
Web
02/06/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • IL
  • 60622
Web
11/29/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IL
  • 61853
Web
11/10/2022 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • IL
  • 60107
Web
06/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • IL
  • 60062
Web
04/18/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • IL
  • 62246
Referral
04/15/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • IL
  • 62040
Referral
03/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • IL
  • 60093
Web Servicemember
03/02/2022 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MO
  • 63108
Web Servicemember
02/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • IL
  • 60439
Web
02/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 60025
Referral
01/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • 62220
Web
12/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • IL
  • 60565
Web Older American, Servicemember
12/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • IL
  • 60462
Referral
12/07/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Funds not received from closed account
  • IL
  • 62565
Phone Older American, Servicemember
11/18/2021 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • MO
  • 63115
Phone
11/08/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • MO
  • 65251
Referral
10/07/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • IL
  • 61604
Web Older American