BUCKEYE FINANCIAL SERVICES OF ALLIANCE INC. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/02/2017 No
  • Vehicle loan or lease
  • Lease
  • Getting a loan or lease
  • Fraudulent loan
  • PA
  • 152XX
Web Older American
I bought a XXXX XXXX XXXX brand new Monday XXXX XXXX off of the XXXX XXXX lot in XXXX pa. 4 days later XXXX XXXX XXXX shortly after fueling the car for the first time the transmission light came on and vehicle stalled on the side of the road. I called road side assistance to have the car towed back to the dealership. I attempted contact the dealership while I waited on the tow truck and received terrible customer service. By the time I was connected to 2 diff erent men who claimed to be be the only managers available, I complained that I am upset about receiving a lemon vehicle and due to the service I did not want the vehicle. The man who claimed to be a manager offered a loaner car and I inquired if I cld return the vehicle. He said returning the vehicle was not an option for which I replied why not. I advised that I was a licensed mortgage originator and have 10 plus years in the banking industry and know for a fact that I can return the car within a certain time frame due to it being a lemon. He responded that cars are different and proceeded to quote more inaccuracies at which time I ended the call and waited on the tow truck so that I can speak with him in person. I feel this dealership is trying to take advantage of me and possibly take advantage of many people who do n't know their rights.
10/31/2019 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • TN
  • 38116
Web
XX/XX/XXXX19 filed complaints about information being in my credit like several bankruptcies that are not mines. XX/XX/XXXX19 filed dispute again XX/XX/XXXX19 Called Equifax nothing was resolved XX/XX/XXXX19 sent in copy of ID and SSN with letter stating the inaccurate information nothing has happened XX/XX/XXXX19 called and sent letter again XX/XX/XXXX19 Went to purchase my 1st car and bankruptcies showed on my credit I've never filed bankruptcy. They mixed up my information with someone else. I call them again only to be told to send ID & Ssn with letter to dispute. Now I can't purchase a car under my name until this issue is resolved and the bankruptcies are off my credit report.
05/11/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • MO
  • XXXXX
Web
I had a 2018 XXXX latitude for less than 2 weeks. It was totaled. The company dragged their feet and wouldn't do their job while I had to get another car for my job and pay both car payments I did for a long time it almost made me lose my house because again they wouldn't do their job and one payment was missed this needs to be redacted I. Have excellent credit. And I have never missed A payment in five years since I started it.. I will be going to the XXXX XXXX XXXX for XXXX if you do not fix this and i'm not joking ... All this was not my fault as well I have never total a vehicle at my fault ....
12/25/2017 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • NJ
  • 07644
Web
I received a call from XXXX XXXX XXXX and told that i could lease a car i had shown i terest in with {$2500.00} down and $ XXXX monthly for three years. When I came into the dealership they confirmed the price and ran my credit even had me call my insurance co. Later on they brought out a contract with higher prices than promised. If they would have told me the real price instead of luring me in with false information I would have never been at the dealership or have permitted them to run my credit. XXXX XXXX,2016 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX ( XXXX ) XXXX
06/03/2020 No
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Unable to receive car title or other problem after the loan is paid off
  • CA
  • 95206
Web
XXXX XXXX XX/XX/2020 I took my vehicle to its regular service and a few days later my service light came on stating it had Low or no oil at all the service performed and the vehicle shut off by itself and took it back to the dealer, & they claim someone else has put hands on my vehicle which all services has been done there and my self and the dealer should have physical copies of all services done. From that, they claimed that the engine block went out and needs replacing after they had just serviced the vehicle for that, & I have pictures of this incident
03/09/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NY
  • 10036
Web
XX/XX/XXXX XXXX XXXX Inquired on XX/XX/2019 add a hard inquiry on my credit reports. But company did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiry. To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
10/28/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • AL
  • 359XX
Web
I was co-signing with a friend. The man who was assisting us took down my information and said he would be right back. When he came back he said no I couldnt do it. My credit score is too low. This is XX/XX/2021. They ran my credit 19 times. Thats ridiculous! 19 times on each of them!! You ever go to XXXX XXXX in Alabama, theyre is a dealership called XXXX XXXX. They are right off the highway. Thats XXXX XXXX the way they did my credit!
09/12/2022 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • TX
  • 77407
Web
In accordance with the fair credit reporting act XXXX account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the rights to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
12/12/2018 No
  • Vehicle loan or lease
  • Loan
  • Getting a loan or lease
  • Confusing or misleading advertising or marketing
  • CA
  • 94804
Web
Yesterday I was at XXXX XXXX XXXX XXXX at XXXX XXXX .Located in XXXX , it is outrageous how they can lie to customers without caring, I have a credit union loan approval, the seller XXXX and the manager said that the loan approval letter was false, that is a lack of respect and discrimination to my person, the manager told me that nobody could give me a loan. They wanted I use theirs bank to finance the car, the payment is double.
09/15/2022 No
  • Vehicle loan or lease
  • Lease
  • Getting a loan or lease
  • Fraudulent loan
  • GA
  • 31061
Web
I went and financed a new XXXX XXXX XXXX from XXXXXXXX XXXX in XXXX through XXXX XXXX XXXX on XX/XX/XXXX and I paid a down payment cash of XXXX and i also traded my old XXXX XXXX XXXX in and was told that it would be applied to the total amount of the auto loan However Ive recently went over my contract and discovered that was a lie. Which now Considers this contract null and void.
12/17/2022 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Public record information inaccurate
  • CA
  • 94521
Web
I basically had a case for carrying a XXXX but I fought the case for 6 months and ended up getting it dropped to XXXX Which is why I was on XXXX XXXX XXXX XXXX for a long time. Long story short Im about to finish my XXXX in a couple months, but that information about it being a XXXX is false because it was dropped to XXXX so that shouldnt be on my record.
01/24/2019 No
  • Vehicle loan or lease
  • Loan
  • Getting a loan or lease
  • Fraudulent loan
  • CA
  • 92376
Web Servicemember
Hi my name XXXX XXXX XXXX XXXX i was XXXX on the years XXXX until XXXX. Someone use my inf to get a loan in a new car dealership n or a mortgage to get a house? Which everytime a do my credit check online they always ask me about those two big loans that someone did under my name while i was in XXXX. I do have proof of my XXXX time. Thank u
07/19/2018 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • MI
  • 48192
Web
I was a victim of the XXXX inquires issue, as well as I have another problem. XXXX ran my credit way more times then was approved by me to do so, it was no approved by me to be ran that many times. The banks being XXXX XXXX, XXXX XXXX and XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX. I want the inquires removed
09/11/2022 No
  • Vehicle loan or lease
  • Lease
  • Managing the loan or lease
  • Problem with additional products or services purchased with the loan
  • NY
  • XXXXX
Web
The batter of my XXXX XXXX broke down, I called XXXX about this issue and they told me I can either go to a authorized XXXX dealer to replace it or go to any mechanic and I can file a claim to get a refund, it has been more then 2 weeks since I submitted the claim and theyre just ignoring me
11/19/2021 No
  • Vehicle loan or lease
  • Loan
  • Getting a loan or lease
  • High-pressure sales tactics
  • CA
  • 95380
Web
Dealership sales man pressured me into giving SSN to verify my Identity even after providing my XXXX Drivers License. Then proceeded to run my credit through different banks without my consent at all verbal or wet signature.
08/07/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • SC
  • 29506
Web
Late payments are still being reported to the credit bureau i have been on time for months
01/02/2024 No
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • TN
  • 37918
Web
11/22/2023 No
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • 93619
Web
09/27/2023 No
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • XXXXX
Web
06/29/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information is missing that should be on the report
  • NY
  • 11575
Web
04/30/2023 No
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Problem with additional products or services purchased with the loan
  • WA
  • 98409
Web
04/28/2023 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • MD
  • 20878
Web
04/20/2022 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • FL
  • 33179
Web
06/04/2019 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • FL
  • 34994
Phone
12/13/2018 No
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • CA
  • 91354
Web
09/11/2018 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • OH
  • 44641
Fax Servicemember
02/23/2018 No
  • Vehicle loan or lease
  • Loan
  • Getting a loan or lease
  • Confusing or misleading advertising or marketing
  • TX
  • 76051
Web
02/03/2018 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NJ
  • 08817
Web
02/01/2018 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • OH
  • 44601
Web