| 01/19/2021 |
Yes |
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- Trouble during payment process
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Web |
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My husband and I purchased our first home on XX/XX/XXXX. It has been the biggest nightmare ever. Being new homeowners was short-lived. Since XX/XX/XXXX we replaced our whole roof ( and wood pieces ), had a plumbing problem, severe water pooling in our yard ( which we had to buy and install drainage ), repair all the leaks inside, drywall, replace the carpet, etc. I now live in the dream home I was promised at closing. Thanks to the hard work, late nights, and many tears we were able to achieve these necessities. We have forbearance on our loan at the moment, we are not in foreclosure. When I try to get things resolved through our lender, I get no response back ; when I try getting help from our realtor, again ... no answer. We feel as though we have been victims of predatory lending from every angle possible.
We were not informed until XX/XX/XXXX that the house was in a flood zone. The flood zone information was never provided for us before XX/XX/XXXX. On XX/XX/XXXX we purchased a flood insurance policy from XXXX for {$20000.00}. XXXX XXXX XXXX and I paid {$410.00} for the policy using our joint account. We were on the phone with one of our loan closing specialist XXXX XXXX when we purchased the policy. We were first time home buyers and wanted to make sure we purchased the correct requirements needed for the mortgage.
We received a letter from New American Funding on XX/XX/XXXX stating that we needed to up our coverage. I sent an email to our closing specialist ( XXXX XXXX ) asking her why we needed to up our coverage ; because I had her on the phone XX/XX/XXXX while I was on the phone with XXXX flood insurance for the initial policy, and I asked if there was a certain amount of coverage I needed. XXXX stated, there is no limit required by New American Funding. Her response to the email was Hi XXXX, I am sorry that this has come up but at the time of closing, I was not aware that a higher coverage was required as it was signed off by underwriting. If you received a letter from servicing to correct it, there is nothing I can do to change that, but you can check with them if there is an exception for a lower coverage amount since there is only the 1 % chance of a flood per the flood cert. And you can also look to change the vendor for the flood coverage to see if they will offer you a lower premium. You can go directly to FEMA for flood insurance and they usually have lower premiums. I did not intend to mislead you in any way, I was not aware at the time that you would need additional coverage for the flood insurance, if I had known I would have had it requested before closing. Sorry again for this coming up now. XXXX I was upset with this answer, but I did what was needed. We then upped our coverage to what they needed and put the remaining balance into our escrow. XXXX had upped my coverage to XXXX which was more than what my house is worth because I wanted peace of mind, and to make it more than the minimum to avoid this conflict again. These phone calls were during work and family time hours ... XXXX sent New American funding the bill, New American Funding added this amount to our escrow. I was under the impression that everything was updated and fixed.
XX/XX/XXXX, after being in our home for 4 months our ceiling began to leak. We had to have our whole roof ripped off and replaced with a new one and some wood pieces. I was under the impression that purchasing a home FHA the roof had to be certified for 2 years from purchase. I contacted my other loan specialist XXXX XXXX. on XX/XX/XXXX Hi XXXX, I have a few issues. We have only been in the house for almost 4 months and we have issues with the roof in the back. I believe the seller knew about these because they put a patch on the ceiling where the leaks are coming from in multiple locations. We were never told of this issue and I am so upset. I do not want to be responsible for this roof so what can we do? I again do not want to pay for this as a believe this was a known issue. Please advise. Thank you Kindly, XXXX XXXX XXXX replied Hey XXXX, Im sorry to hear about this coming up for you guys. To be open, my best suggestion would be to reach out to your agent and an attorney. In my opinion, the seller should be liable in the event they did not disclose the leak on the disclosure sheet. There should be a copy of disclosures in the contract, and if they didnt disclose, theyre in breach of contract. Then again, I am not an attorney, and I would highly recommend consulting with one on this. Please let me know if you have questions or if I can clarify this! XXXX XXXX XXXX. I then began searching for an attorney. Every lawyer office I called didnt deal with issues like this. Most real estate lawyers only deal with foreclosures and the one who said he could help us wanted $ XXXXhr. This being out of our price range is why I tried doing most work myself.
Sometime in XXXX, I received a letter from New American Funding asking for flood insurance, again. At this point, I was so confused because my coverage was more than I bought my house. I call New American Funding and they say that I am not showing a sufficient amount of coverage, my coverage was for {$20000.00} I told the representative this can not be correct because if you look in the notes you can see I upped my coverage amount a couple of months ago. She said she saw that, and I just needed to call my insurance company and have them fax the updated policy to New American Funding. I called XXXX and asked them to send the most recently updated policy to New American Funding.
In shock, our mortgage payment was increased to {$1700.00} from our original amount of {$1500.00}. They told me due to city tax and our updated flood insurance policy, which made sense.
In XX/XX/XXXX, I received a letter stating I needed to provide flood insurance coverage again, and They have not received the insurance information they requested. They will cancel our insurance coverage as of the effective date of the acceptable replacement policy that you provide. If this effective date is not the same as or before I your old policy expiration date of XX/XX/XXXX, there will be a premium charge for the lapse in coverage. We urge you to contact your insurance agent immediately and have them provide us with current written evidence of sufficient flood insurance coverage. Confused and now upset because they did purchase a flood policy for our home. Policy number : XXXX XXXX Policy Tracking ID : XXXX ). I call New American Funding and ask for a supervisor in the insurance department. The representative would not give me any information to identify him just his first name. He says our policy has a dwelling of {$20000.00}. At this point, I explain how I dealt with this already and you can see that reflected in my mortgage payment. He then gets a customer service rep on the line and she explains that my mortgage payment went up because of city tax. Now I am mind blown because both representatives who work for the same company are giving me two different reasons why my mortgage payment went up. I ask the supervisor to investigate this and get back to me because I am at work trying to handle all of this and at this point, I am extremely upset because they could not understand the issue that I have been going through these past months. On my lunch break, I call XXXX flood insurance and speak with a representative, and told him the whole situation. He explored why the policy never got issued in the first place, it seems New American Funding issued 2 checks for the same amount to XXXX then they put a stop payment on them which made them bounce. I call New American Funding to explain this newfound information and they all think I am crazy. The supervisor from the flood department was very condescending and made me feel like I was lying. I did call months ago, and I thought it was documented, but customer service and insurance do not use the same program so they can not see each others notes is what I was told. I was irate at this point and tried my best to explain this issue in the simplest form possible, the supervisor finally understood and said he would personally take care of this matter and see that it gets paid in full and issued. I asked for a call back number he couldnt provide one or an ID number anything to distinguish ; I asked him to call me back when it was complete. I received a call the next day saying everything went through, but the line kept dropping. I ask him multiple times about our payment amount per month and refund, which was ignored.
I then received an email from XXXX XXXX Dear XXXX XXXX, we receive your recent inquiry regarding funds due at closing. My name is XXXX XXXX, and on behalf of the Corporate Customer Service department, I will be your point of contact regarding your concerns. My attempt to contact you by phone was unsuccessful. I would like to speak to you to obtain additional information to ensure I am addressing all your needs. Please contact me at the phone number or email referenced below. Thank you, XXXX XXXX I call XXXX back because I am at work, and he tells me my payment should be updated and they will have an answer for me within a week. I wait a week then I call XXXX, at this point he seems very annoyed with me that I keep checking to see if they have an answer. He then stops answering my phone calls and only response to me per email. Next email XX/XX/XXXX Dear Ms. XXXX, This email is in response to your inquiry about the escrow impounds. Please know that I am working with our escrow team to get your payments adjusted. As soon as they complete the analysis process, your payments should be close to the estimated amount at closing. I will provide you with an update once I receive feedback from the escrow department. Kind regards, XXXX XXXX XXXX email : XX/XX/XXXX Hello XXXX The request I sent to the Escrow Department to adjust your payment is still opened. I contacted them today and was advised that they will have the new payment amount by Friday ; I will circle back to you then. If you need other information, please feel free to contact me. Kind regards, XXXX XXXX I emailed XX/XX/XXXX Hi XXXX, I have not received a call from anyone with my updated mortgage payment yet. Do you know if this process is done? Please advise. Thank you Kindly, XXXX XXXX. His XXXX Hello XXXX I spoke to the escrow team and was advised that the analysis of your escrow account will be completed today. Monday it will be reviewed to ensure accuracy and confirmation will be sent on Tuesday, XX/XX/XXXX. The amount will be close to the amount you were paying at loan inception. I will reach out to you once they complete the analysis. Kind regards, XXXX XXXX XX/XX/XXXX Hello XXXX I received confirmation that your XX/XX/XXXX loan payment is {$1500.00}. The Escrow Department will mail written confirmation with the breakdown of the payment. If you require additional information regarding your payment, please feel free to contact our Customer Care team. Kind regards, XXXX XXXX Corporate Customer Service Specialist Within this time of emailing back and forth, I received yet again another letter asking me to provide proof of coverage for flood insurance. I tried calling XXXX XXXX and it went right to his voicemail. I called New American Funding 4 separate times because the line would not go through. After being on hold for 45 mins I had been waiting the whole time for the wrong department because of the customer service rep from the beginning of the call. Aggravated and very upset I emailed XXXX. Great that's a lot closer to what we were told at closing. Also, Is there going to be a refund check for everything we paid extra?
Further, why am I STILL receiving letters in the mail to " provide flood insurance information ''? This letter is dated XX/XX/XXXX. This is unbelievable, this is the same issue that got us HERE in the first place. Not to mention we're been working on this since before XX/XX/XXXX. Do I need to contact my flood insurance company, to make sure the payment went through?
At this moment moving forward I am going to obtain some legal action for such negligence and mistrust from New American Funding. I have had to call and email multiple times ; just to make things move along.
Every employee I spoke to about these multiple issues told me charges were for other things when they were NOT. Like New American Funding charged us city tax when we live in New Jersey. I was told that's why our monthly mortgage amount went up.
Then I find out through my insurance company, the check NAF issued to my flood insurance company bounced. That's pretty scary when thinking about how YOU are our lender.
XXXX took out an additional flood policy and raised our mortgage, but wait ; wasn't I just told it was raised due to city tax? Hmmm.
I do apologize because I rarely ever get this upset. But buying this home through New American Funding has been the biggest nightmare. You don't even have the courtesy/professionalism to give me a call to discuss this sensitive matter. At this point is there someone else that can help us? To make sure this is complete. Please advise. Thank you Kindly, XXXX XXXX XXXX XXXX XXXX XXXX XXXX His response XX/XX/XXXX Dear Ms. XXXX XXXX I sincerely apologize for the inconvenience the loan process has caused. It was my pleasure trying to assist with the correction of the monthly payments. Please know that I have forwarded your email to our Customer Care Management team. A manager will contact you to address your concerns about the Township of XXXX taxes, the Flood Insurance situation, and the payment is reduced to only {$1500.00}. Respectfully, XXXX XXXX Corporate Customer Service Specialist. On XX/XX/XXXX I tried contacting New American Funding at XXXX XXXX I did not get a representative on the phone until XXXX XXXX. I had been hung up on 3 times while being transferred to the supervisor. I waited in the line each time to be reconnected and asked the rep I was working with to take my number to incase we get disconnected. The supervisor I was put through to told me he couldnt help because it wasnt his department. Finally, with him on the line we spoke with XXXX XXXX, she said she wanted to investigate everything and get back to me because she didnt want to tell me the wrong information. I asked her if this was because of liability and she said no, but youve been misled so I dont want to do that again. She followed up with this email Good Evening, Thank you for your inquiry. We have begun the process of researching the flood issue. We will have a better angle on things tomorrow XX/XX/XXXX. However, we wanted to reach out to you and let you know that we have started and because we said we would. Please let us know if you need anything else, or if you have any other questions. Have a wonderful day. Regards, XXXX XXXX Customer Care Team I have not followed up yet nor have I been contacted by anyone and the date is XX/XX/XXXX.
In XX/XX/XXXX, I finally got a call from XXXX XXXX. A heaven-sent an angel who began to get things moving. We worked on spreading the shortage and trying to get a refund for flood insurance. I was even willing to work with them even with their mistakes because XXXX was so amazing. However, I haven't heard from XXXX XXXX since XX/XX/XXXX. I have left about 17 voicemails, emailed 3 times, and tried calling her direct number with nothing back.
Today XX/XX/XXXX, I called the branch located in XXXX XXXX NJ. The branch manager XXXX was very nasty and screaming when I asked if I could come up there to seek an appointment to settle this mess in person ; again with an open mind. She told me not to come there because of their not a bank. I explained I had a mortgage through her company. She proceeded to tell me she can't help me. I then said I guess ill have to get a lawyer, and hung up. XXXX texted me after the phone call XXXX : " Hi we were just talking and you hung up this is XXXX from New American what I was trying to say is that I would help you to get someone so that you did not have to make a trip here.. please let me know you get this please give me your name and address and I will work to help you '' ME : That's ok. I was trying to be nice as I haven't been able to resolve this issue since XX/XX/XXXX. Due to the way you screamed and spoke over me, I think we'll settle this in court. Thanks for the customer service. '' XXXX : me too!! I was trying to help .. you are more than welcome to come here I was trying to assist you without you doing that. I am in contact with the vice president of customer service as we speak and can have her contact you. '' Another two topics I would like to include would be our home had a sign-on bonus for selling and purchasing realtors of XXXX dollars. Our realtor rushes us through the process. He tried to get us to use his mortgage company because they were quicker. XXXX began to get very rude to us, I later found out because the seller wanted the home sold by XX/XX/XXXX. The house was not being sold till XXXX XXXX only got XXXX dollars at closing. Being first time home buyers we depended on our realtor to guide us in the correct manner, which now we know was incorrect.
As for the home inspection, we did not get one because XXXX said '' The home was inspected by FHA in XXXX '' so he sent our loan officer the previous inspection info. He also said that the home was approved FHA before and the buyer 's mortgage fell through. Again. We trusted the wrong person.
Lastly, on the appraisal/inspection, they stated we could not move in due to broken pavers in the back. The owner/seller stated he would not perform any repairs. XXXX went to the home and removed the pavers himself, he showed us the broken ones in his trunk.
I have tried numerous times to move things along and I feel I just keep getting the runaround. I have tried talking to our realtor, he ignores me, as well as the mortgage company. I am seeking HELP. I feel I have been misled and I am unable to trust my mortgage company in the things they say they will do. I feel we have become victims of predatory lending. I have all the proper documentation, emails, and notices, etc. It's now been over a month since I was supposed to hear from a manager, and haven't heard a thing. I have developed severe anxiety dealing with this situation that sends me into XXXX because I feel so helpless. Your help would be greatly appreciated.
Thank you Kindly, XXXX XXXX XXXX
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| 01/29/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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XX/XX/XXXX, I contacted New American Funding -- XXXX Department to update my lender of my current hardship. I was informed XXXX months prior that it would be my final forbearance extension because in XXXX I would reach XXXX months in forbearance. I have been in forbearance due to COVID and also due to funeral expenses which were beyond my control. When I spoke to a representative she did inform me that she would submit a request for a forbearance extension to my investor FHA and it'll normally take 10 business days for a response. I would call throughout the weeks to just see if I was approved and was extremely concerned because we are now in XXXX. All representatives would inform me that as soon as they get a response from my investor they will call me. After 2 weeks and having to call New American Funding multiple times I finally got an answer to the request because no one at New American Funding called me to inform me. Sadly, the representative told me that the investor declined a forbearance extension, and more than likely it may be because 18 months in forbearance is the maximum term for FHA forbearance. New American Funding never once called me to update me on any news. I only found out because I kept calling in for updates. I was discouraged, but I just told the representative that at the time I could not afford the current mortgage. I was then informed that I would be reviewed for a loan modification and it will take about 10 days to get a response but when a decision is made I would be notified. Again, I call my lender to check on updates. Several times I was informed that no update yet on my account. Finally, after days of calling in, they finally informed me that my husband and I have been approved for a loan modification but they aren't able to see the terms but they were able to know the terms from the notes on the record. I was also told that documents should arrive in the mail shortly. All this information was provided to me only because I kept calling in. A representative did inform me that if I felt like the loan modification would not bring us out of our hardship we can submit for a RE-REVIEW and New American Funding will reach out to my investor FHA and they will evaluate to determine if I have other options. XX/XX/XXXX, just XXXX week before Christmas I received a packet from New American Funding. In the packet is a Congratulation letter on being eligible for a loan modification. It indicates that my interest went from a XXXX to a XXXX and it further explains that the new mortgage would be {$1000.00} and will be due XX/XX/XXXX. On the letter, it states, ( If you do not accept this offer, this will not prevent you from obtaining another loss mitigation option to bring the mortgage current. ) and I would have until XX/XX/XXXX to decide on the offer. Immediately after receiving the notice, I contacted New American Funding with questions daily to get all information possible on the notice that I received. Several representatives weren't knowledgeable about the packet I received in the mail and would ask me numerous questions on what I received. Majority of all of them informed me that this is my ONLY option and if I didn't want to accept the offer there is no other option. I would question the statement on the letter about not accepting the offer, but they would inform me that this is the best it's going to get and it is the only option. I began to contact FHA directly to get further information and I was informed by FHA that they do offer XXXX term on a forbearance loan modification. On XX/XX/XXXX, despite all the negative information given from New American Funding and getting treated poorly I still requested a RE-review on the loan modification because we did not feel like this loss mitigation option would bring us out of our hardship. We were hopeful of possibly getting a RE-review for a loan modification and hopefully extending the term to 40 years to hopefully lower our mortgage payment. The representative informed me that there may be no other option, but they will reach out to the investor and it takes 10 days to get a response back and we would receive a new notice in the mail. At this point, I did not trust that they would call me because thru this entire process they never have. Again after almost 2 weeks of no response from New American Funding via mail or telephone. Again, I called in XX/XX/XXXX to get an update on my status and unfortunately spoke to a representative who was extremely rude. He informed me that he has never heard of a RE-review, my offer received is the ONLY option for me, my payment on the principal was reduced, I would never get anything in the mail because there is NO other option for me, If I do not accept the offer my next option is liquidation and start up the process of selling the home. I tried to explain to him that I just want to know all my possible options and If my letter states that ( If you do not accept this offer, this will not prevent you from obtaining another loss mitigation option to bring your mortgage current. ) It is not fair that I now have to think about losing my home and I'm only finding out all this because I'm calling you all and I have never been contacted. I explained to the representative that I was told that New American Funding would reach out to my investor FHA and he began to explain to me that they DO NOT reach out to the investors because there is a waterfall and the system generates the information and they have guidelines to follow so they DO NOT reach out to the investors. I began to get frustrated and requested to speak to a supervisor and he informed me that the supervisor would just REITERATE what he said and refuse to get a supervisor on the line and just requested to contact me back, but he said to trust him that THIS IS THE ONLY OPTION LEFT UNLESS I WANT TO START THE PROCESS OF LIQUIDATION. I was extremely frustrated because he feels that just because he's dealt with similar situations, he has all authority over what happens to my home without getting guidance from my lender FHA. Instead of getting a supervisor on the line, he informed me that he would call me back. After the call, I became extremely discouraged and sad that I had my back up against the wall and was forced into just signing away because this is my only option. I kept calling back because I know the calls are recorded and I needed to cry out for help otherwise I'm on the verge of losing my home. I explained my situation to several representatives some were nice and not knowledgeable and would just say the previous representative was correct. I kept calling over and over to speak to several representatives to try to explain my situation and they would all agree with the previous representative. The rude ones would say, well your mortgage lowered I don't know what more you want! You need to just sign those documents and send them back as soon as possible! This is your only option! They even advised me to go pay to get them notarized instead of waiting on the mobile notary to get the forms in ASAP. I was XXXX, frustrated, and sad that no one is understanding my situation. I began to give up and just request an extension on the due date of the documents and possibly get the first mortgage to be due XX/XX/XXXX instead of XX/XX/XXXX. Several representatives would say it was not possible to extend it, there is no rereview and this is the only option. XX/XX/XXXX, I gave up, I was overwhelmed and called New American Funding for the number to the mobile notary to schedule an appt to get the documents completed. When I contacted a mobile notary to set an appt, they began to inform me that there were NO documents in their system and I would need to call New American Funding to inform them of the situation and have them upload documents. When I contacted New American Funding, a representative stated that she was unable to locate documents. And that's when it all made sense, they never had the documents in their system from the beginning. XXXX helped me because they could not see the loan modification letter and packet dated XX/XX/XXXX. I can recall that every representative I spoke to since XX/XX/XXXX has never seen the documents I would inquire about because they never had them uploaded in the system. I was unable to set an appt with a mobile notary because they require documents to be uploaded in the system. A representative named XXXX called me on XX/XX/XXXX and informed me that there were no documents in their system but we can use the documents I have. I informed her that I do not trust these documents because they have never been accounted for. She was so understanding and stated that she would reach out to New American Funding. I called New American Funding several times and finally XX/XX/XXXX I spoke to XXXX, he was so understanding and helpful and listened to me and I actually cried on the phone with him because I was so frustrated. He assured me that my account is under REreview and to call back the following week to see what the terms are. XXXX I've been calling every single day to see if the documents were uploaded to see the new terms. I've spoken to XXXX and XXXX and they have been a blessing and have been understanding. Finally XX/XX/XXXX, I was told by XXXX that the forms are finally uploaded! She was nice enough to email the loan modification and informed me that actual documents are in the mail and on the way. Quickly when reading the new loan modification it has made me extremely sad that I feel like New American Funding is hiding their error. I was never REreviewed, it seems that the processor never uploaded the forms so they had to be regenerated but the saddest part is, they still want me to pay my XXXX mortgage on XX/XX/XXXX to cover the processor XXXX XXXX 's mistake. They are requesting that I make a decision by XX/XX/XXXX but want the mortgage still paid on XX/XX/XXXX. So I thought they were reaching out to the investors for REreview, in reality, they were just regenerating the documents because they were never uploaded. All staff that assisted me from XXXX weren't knowledgable and responding off of experience. My loan modification dated XX/XX/XXXX was NEVER in the database, the processor XXXX XXXX did not upload and scan the documents prior to sending them out. Instead of doing a proper REreview of all my options, all New American Funding did was regenerate the same exact forms again so they can properly upload them in the system. Why couldn't the representatives inform me that they could not see the loan modification letter? That could've saved so much time, stress, and tears instead of having to call numerous times. I'm literally crying out for help and now we have to cover up an error on their part. I want a proper REreview of all possible loss mitigation options to bring my mortgage current. I want New American Funding to seek guidance from my investor FHA. I have not received the new packet yet but how fair is it that I should be receiving the packet on XX/XX/XXXX and they want me to pay my mortgage XX/XX/XXXX? Staff would need additional training and I want all my calls reviewed by quality so they can hear how a majority of their staff is not knowledgeable. I will not agree to terms until I have exhausted all options.
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| 04/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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1. My mortgage company New American Funding dba Brokers Solutions had my ex-partner and I in forbearance for XXXX months. In XX/XX/XXXX they agreed to add the forbearance money to the end of our loan and XXXX XXXX had a new program available and I was told that I didn't need to fill out any paperwork they would just take stated expenses over the phone and do a one-time mortgage modification.
2. 10 days later I called because I had not heard from New American Funding XXXX Brokers Solutions but I was told that the modification was done and that all I had to do was call my payments into the home retention department every month before or on the XXXX of each month or I would have to pay a late fee. I was required to do this for XXXX payments or 90 days. I was told under no circumstances to miss a payment or the loan modification would be null and void. My payment went from {$1800.00} to XXXX XXXX. XX/XX/XXXX first payment made {$1300.00} XX/XX/XXXX second payment made of {$1300.00} XX/XX/XXXX third and final payment of the loan modification was made and I was given a confirmation number. I was congratulated that by a New American Funding representative for completing my trail modification payment period and told my account would be updated and I could start an automatic deduction from my checking account on the XXXX of every month like I had done for many years.
4. XX/XX/XXXX made my forth payment and congratulated again. I asked if everything was fine and I was told absolutely they were just running a bit behind in the home retention department.
5. On the evening of Wednesday XX/XX/XXXX at around XXXX I received a phone call from New American Funding XXXXXXXX Brokers Solutions informing me my payment for XXXX was missing. I was told by the customer service representative that I had never made a payment for XX/XX/XXXX. I told her she was wrong that I had indeed made my payment on XX/XX/XXXX. I even gave her the confirmation number. Then she told me she was calling to inform us that we were taken out of the mortgage modificatin and was being sent a notice of intent to file forclosure. At this point the customer service representative looked at the account and said there is a problem. The representative said there something is wrong. The computer does say a payment was made but it is not reflecting correctly in the computer system. I said yes a big problem I made every payment on time as required by the modification agreement. The representative told me check your bank to see when the money came out. I was a nervous wreck and there was no way I was checking anything and started asking questions. The representative told me the account was being sent to a supervisor for review and that a supervisor would call me on Friday XX/XX/XXXX. After a case review and a pull of the phone call to see what might have gone wrong. I asked have you ever sent me a letter stating I was late. The representative responded " No ''. Then I asked have you ever sent me a letter telling me I was late or the payment wasn't made. Again I was told no. I asked have I ever been charged a late fee and yet again her answer was " No ''. Then the representative informed me that she could no longr speak with me regarding this matter and that any further communication would have to come from a supervisor one the case was reviewed.
XXXX. I contacted my bank XXXX on XXXX XX/XX/XXXX to see how many payments had been taken out of my account XXXX had been taken, XXXX had been taken, XXXX was not taken out. I was informed by XXXX bank had they never got a request. I told the representative that I had looked at my account on XX/XX/XXXX and the payment was pending. At this point the XXXX representative said if a request were made and I saw it as pending then the request must have been recalled by New American Funding. The payment for XXXX had been taken out. I had my ex-partner call the New American Funding XXXX Brokers Solutions and he asked to speak to a supervisor. The New American Funding representative declined his request to speak to a supervisor. He was given the same information that I had been given. He was told no XXXX payment and it was under supervisor review and told that was all they could say. He was told that I would receive a call from the supervisor on Friday XX/XX/XXXX.
XXXX. Friday XX/XX/XXXX I called New American Funding dba Brokers Solutions around XXXX to only to be told I would have to wait until the account is reviewed by a supervisor and that it most likely would be Monday XX/XX/XXXX before I would hear from the supervisor. I was told they were sorry for whatever was happening to us but that we would have to wait until a supervisor reviews the case file.
8. On XX/XX/XXXX By certified priority mail myself and my ex-partner were served with a package notifying us of Intention to file Forclosure and paperwork that would need to be filled out immediately to see if we could receive a modification. Initially it was stated information but because we were being accuse of defaulting now we had to fill out the paperwork and show proof. The afternoon of Saturday XX/XX/XXXX by first class mail we received a check with an simple explanation of " broken agreement ''. We still have not been told what the check we received is for. We never broke the modification agreement we made all our payments on time.
9. Monday XX/XX/XXXX came and I still we had not received any phone call from the supervisor or anyone else at New American Funding. We were still waiting on the results of any investigation they were supposedly conducting. We received by certified mail another notificatIon this time it says Intent to Foreclose. Since this is really looking serious I downloaded the payments, and the monthly statements. I do not trust New American Funding any longer. New American Funding is supposedly pulling the recorded phone call on XX/XX/XXXX to see what happened. The representative said they wanted to see if I gave the representative taking the payment the wrong information. I told them impossible because they used the information on file. Their computer system still allows a representative to take a payment. Now on XX/XX/XXXX I made a fourth payment and was told either by the end of XXXX or early XXXX once they reconciled everything my account I would be back on line and I could do automated payment from my checking acount again. The payment was again taken out of my account on XX/XX/XXXX I have been notified by New American Funding that they intend to file forclosure and have electronically notified the Office of the XXXX Commissioner of Finance of their intent as well. My ex-partner and I have called to be told sorry you have to wait.
XXXX. On XX/XX/XXXX I made yet another mortgage payment of {$1300.00} and I was told at this time the problem had been found and papers were being prepared to be send to us by XX/XX/XXXX. The representative stated that she knew we were very upset that any would be and that she would personally call me no later than XX/XX/XXXX and give me directions on everything including what to do with the check that nobody can tell me what it is for. I said to the representative excuse me for not believing you but no one has kept there word from your company so far. The representative said you can count on me. As usual XX/XX/XXXX came and went with no phone call or no communication from New American Funding. My ex-partner attemped to speak with New American Funding on XXXX XX/XX/XXXX and did reach a representative. He was told the settlement papers and directions would be received by Friday XX/XX/XXXX to keep watch for an overnight package. He called again on Friday XX/XX/XXXX and was told the paper work had not been sent but they hoped to get it out the following week. We both have suffered severe XXXX XXXX XXXX XXXX XXXX and frustration over this situation. No clear communication has come from New American Funding XXXX Brokers Solutions. We have been customers at New American Funding XXXX Brokers Solutions since XXXX. We refinanced with them in XXXX via the HART Act. During the entire time we have never once been late on a mortage payment.
No one deserves the treatment we have received from this company and I believe given the serious number of complaints in your data base against New American Funding XXXX Brokers Solutions, that the CFPB should take immediate action again New American Funding XXXX Brokers Solutions to protect the interests of the American Consumer.
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| 01/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I purchased a new home priced at {$460000.00}. I applied a down payment of over {$45000.00} towards the purchase and financed the remaining {$410000.00} through a loan with New American Funding.
After little over a year, my property accumulated equity as my home was now valued at over {$560000.00} that would include upgrades to my property. On XX/XX/XXXX, I contacted New American Funding to inquire about having Property Mortgage Insurance ( PMI ) removed. According to New American Funding, New American Funding would remove the PMI as long as the loan balance was paid down to 80 % and/or if the value of the property had equity of 20 % or greater.
Therefore, I formally requested to have my PMI removed from my loan and based on the following factors ; 1. Since, XX/XX/XXXX, home comparable similar to my property valued from approximately {$540000.00} to {$560000.00}, 2. as of XX/XX/XXXX, loan balance was paid down from {$410000.00} to approximately {$400000.00}, and 3. as of XX/XX/XXXX, additional upgrades in the amount of approximately {$10000.00} was added to my property value.
I provided New American Funding with all the factors to be considered. Even though detailed, preeminent factors were provided for New American Funding, by conjecture New American Funding had ulterior motives other than to remove the PMI.
1. In anticipation of cooperation from New American Funding, I formally and cordially requested New American Funding to start the process for review and consideration of removing PMI. Instead, New American Funding would delay my request for almost two months.
2. As I inquired about the status of my request, I only received excuses from New American Funding representatives as they stated that they were either short staffed, the loan docs were misplaced and/or original request would have to be submitted once more. Despite the excuses given, it appeared that New American Funding representatives initiated my request once I suggested that I would elevate my concerns to management.
3. As part of the process with the removal of PMI, the property value would be fundamental to excogitate any assessment in general but not paramount to any final decision. Hence, in an effort to mitigate any informalities and/or to avoid nonpareil circumstances, I requested to have an outside, third party perform the appraisal. Instead, New American Funding exclaimed that they would hire their own appraiser and that I would be responsible for the appraisal fees. Albeit, not only did such demand pose a parochial and biased argument on behalf of opposing party but indubitably creates an unjust outcome overall!
Not only would unethical practices dampen the integrity of business relations but also created controversy among the New American Funding process. As a former State of California XXXX and a former advocate for Consumer Affairs, I am reverently aware of business practices that seldom follow a standardization of integrity. Furthermore, any business that operate outside ethical standards of conduct may and/or may not create an internecine situation among business practice in California, but even more, impact business practices nationwide!
Fortunately, with the help of the Consumer Financial Protection Bureau and after CFPB became involved, New American Funding apologized for any mishaps CFPB was able to amicably resolve matters without any further quandary. CFPB was very effective resolving matters in every aspect. In fact, CFPB went above expectations to assure business integrity among consumers and public affairs respectively. Hence, my XXXX and I are seeking your assistance in amicably resolving issues that have repeatedly continued forward.
In XX/XX/XXXX, I inquired about removing PMI from my mortgage account and with New American Funding once again. To substantiate my request, I gathered public data to support my claim.
On and/or around XX/XX/XXXX and through XX/XX/XXXX, I conducted a general, analytical market research of property value comparisons within a 19 square miles radius of and/or from my property location. I gathered data from XX/XX/XXXX, and through XX/XX/XXXX. Among data analyzed, I was able to compare homes similarly situated in square footage ( from XXXX square feet to XXXX square feet ), number of bedrooms ( 3 to 4 bedrooms ) bathrooms ( 2 to 4 bathrooms ) attached garage space ( 2 to 3 car garage space ) and overall living space. Other factors that were considered was the level of upgrades ( throughout the property ) if at all, and overall residential influences ( such as schools, business establishments, parks, etcetera ). To put it laconically, the overall property value has risen more than 19 % to 22 % overall.
Therefore, it would appear that such empirical data would substantiate an increase in equity value of our home/s within the vicinity of data analyzed.
With that said, I contacted New American Funding on XX/XX/XXXX, to start the process of removing the PMI form my mortgage account. On XX/XX/XXXX, I received a letter from New American Funding for instructions to Request For Cancellation of PMI and criteria that would be considered for the removal of PMI. New American Funding stated that I would need to write a formal request for removal of PMI as long as my loan met the standard criteria.
Therefore, I responded to New American Funding and provided a list of qualifying factors that meet the criteria qualifications for the removal of PMI along with my formal request to have my PMI removed from my mortgage loan.
Unfortunately, New American Funding entrenched a pattern of creating unnecessary delays and drawbacks after formally requesting a PMI removal. XXXX, I reached out to Consumer Financial Protection Bureau ( CFPB ) for assistance and in an effort to amicably resolve those dilemmas that appeared to be perpetual at the time.
Albeit, time would be of the essence for a removal of PMI due to factors that may and/or may not influence interest charges based on time of the loan and the financial obligations that coincide with such influential obligations my aim was to respond laconically and provide pertinent information to New American Funding for the purpose of moving forward in an effort to mitigate and/or avoid any unnecessary time delays thereof.
I also admonish that under Federal Law and/or The Homeowners Protection Act of 1998, such mandate may and/or may not serve as an operative guide in maintaining a level of integrity between the Mortgage Loan Industry and its consumers respectively. However, on XX/XX/XXXX, I received a reply from New American Funding audaciously asking for information that I had already provided month/s prior and to reiterate information that is already on file. Furthermore, New American Funding are requesting {$140.00} ( BPO fee ) or {$450.00} ( appraisal fee ) made payable to New American Funding. Yet, in complete reverence to my request, it would appear that New American Funding would have intentions of obtaining their appraiser which may and/or may not create nonpareil circumstance/s. Such circumstances may and/or may not influence a one-sided party that potentially result in a bias decision overall!
Contrariwise, to support my request to remove PMI from my mortgage account, I have met the following criteria under The Homeowners Protection Act ; 1. Since XX/XX/XXXX, home value prices risen significantly in value from {$460000.00}, to approximately {$560000.00}. Therefore, Loan-to-value ratio is 78 % and property value would corollary be paid down by more than 80 %.
2. Since XX/XX/XXXX, home loan payment history continues to be in excellent standing.
Regardless, New American Funding still have not removed PMI from my mortgage account.
It is indubitably transparent that decisions made to stay and/or keep PMI charges on our mortgage account were based on their own nonpareil terms and/or conditions.
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| 05/10/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My Wife and I are earnestly seeking your assistance to resolve concerns with XXXX XXXX XXXX that include unethical business practices and illegal arrogation charging excessive monies in a form of semblance through property mortgage insurance. On XX/XX/XXXX , I purchased a XXXX square foot, single family, detached home in XXXX , California with a total purchase price of {$460000.00}. The loan details are as follows : APR 4.250 %, 30 year fixed, {$410000.00}. Since XXXX of this year ( XXXX ), the base price of our model home was priced at {$490000.00}. Furthermore, the same model home with upgrades is price listed at {$570000.00} as of XXXX Comparable/s of homes recently sold range in value from {$540000.00} to {$560000.00}. Since XXXX of this year, our loan has been paid down from {$410000.00} to approximately {$400000.00}. Regardless, XXXX XXXX XXXX appears to be making their own rules and standards despite XXXX and XXXX regulatory statutes. XXXX XXXX XXXX had purposely misled my Wife and I on numerous instances. In fact, XXXX XXXX XXXX provided my Wife and I with erroneous information pertaining to our mortgage loan and purposely provided inconsistent information regarding our removal of property mortgage insurance leading to numerous discrepancies that only acerbated matters furthermore. Albeit, XXXX XXXX XXXX erroneously denied the removal of Property Mortgage Insurance, ( PMI ) and fallaciously made excuses for their own deprave in this matter. On XXXX , I contacted XXXX XXXX XXXX Representative who identified himself as XXXX XXXX . I provided XXXX with the pertinent information to start the process of removing PMI. XXXX , I requested to have a third-party appraisal company to fairly assess and evaluate our property. According to XXXX XXXX XXXX XXXX would utilize their own appraisal company to assess the property value. Unfortunately, XXXX and XXXX XXXX XXXX failed to initiate our request in a timely manner and delayed the process furthermore. On XX/XX/XXXX , my XXXX contacted XXXX XXXX XXXX to determine the status of our request only to discover that XXXX failed to initiate the request and excused his actions by indicating that his office was short staffed and that it takes on the average of XXXX weeks before the process even starts without any justifiable reason behind the delay. According to XXXX XXXX XXXX Representative who identified herself as XXXX , XXXX indicated that an XXXX would contact my Wife to schedule an appointment after XXXX XXXX XXXX deducts {$450.00} on XXXX my account. After numerous calls to XXXX XXXX XXXX , on XX/XX/XXXX the XXXX contacted my Wife to conduct an assessment of the property for XXXX On XXXX / XXXX / XXXX , I contacted XXXX XXXX XXXX , XXXX to determine the status of possibly removing the PMI from our mortgage loan. According to XXXX , XXXX stated that the PMI would not be removed simply because my home was valued at {$460000.00} and was undervalued. Regardless of any factors that were overlooked, it is completely indubitable that my property value was undervalued at {$460000.00}. In fact, XXXX XXXX XXXX failed to consider the preeminent factors that oppose XXXX XXXX XXXX XXXX to deny the removal of property mortgage insurance from my loan. The following factors are a list that XXXX XXXX XXXX failed to consider and therefore failed to make a proper value assessment of the property thereof : XXXX . Since XXXX / XXXX / XXXX , the original purchase price of the property was listed at {$460000.00}, XXXX . The property includes over {$34000.00} in upgrades and in additional to the base price, XXXX . As of XXXX / XXXX / XXXX , the base price of our model home is priced at {$490000.00} with no upgrades and the current price of the model home is currently priced at {$570000.00}, 4. Comparable homes within XXXX radius, similar square footage, similar make and model homes sold between XXXX and through XXXX XXXX XXXX were priced between {$490000.00} and {$560000.00}, 5. As of XXXX XXXX , the outstanding mortgage loan balance with XXXX XXXX XXXX was less than {$400000.00}, 6. I have excellent status with all finances and current with mortgage payments, and 7. According to public census bureau, current housing sales in XXXX XXXX XXXX home sales have increased by more than 12 % since XXXX and a demand in property sales in XXXX California have increased by more than 28 %. Hence, on average property sales are on the up rise. With all consideration to the preeminent factors aforementioned, our home value has risen from approximately {$460000.00} to {$550000.00} in value. Hence, based upon a priori circumstances, the value of property increased by more than XXXX % in value. By conjecture, it vehemently appears that XXXX XXXX XXXX had knowingly and/or purposely flouted pertinent information and/or evidence that would present an impartial and equitable assessment. XXXX XXXX XXXX to suggest that my new home appraises for less without consideration for the preeminent factors and failing to consider any verisimilitude in this matter is completely buffoonery. Furthermore, XXXX XXXX XXXX , XXXX completely misled my Wife and I on numerous instances as XXXX XXXX XXXX statements were inconsistent and completely antithetical at various times. On several occasions, XXXX XXXX XXXX delayed the processing of request to remove the property mortgage insurance in a timely manner. By conjecture, it appeared that XXXX XXXX XXXX delayed the removal process in attempts to pilfer excessive funds through taxable liabilities concomitant to the interest charges of the loan amount itself. Furthermore, after vetting online and researching consumer complaints involving XXXX XXXX XXXX , XXXX XXXX XXXX had numerous complaints involving integrity issues and over charging clients through loan proceeds. In fact, XXXX out of XXXX customers were charged excessive interest on loans that resulted in the California Department XXXX f Business Oversight to enforce said violations and ordere d XXXX XXXX XXXX to reimburse each client that was scammed. Although my Wife and I have made numerous attempts to cordially rectify the concerns with XXXX XXXX XXXX , XXXX is brazenly uncooperative on many ethical and moral levels. To purposely mislead by way of depravity is a blatant form of fraud! Furthermore, XXXX XXXX XXXX deducted {$450.00} for an erroneous appraisal on my property that vehemently appears to be on a basis of fallacious assessment thereof regardless of latent factors that were purposely flouted. Such behavior is brazen effrontery of complete negligence! XXXX XXXX XXXX intentionally delayed the process to remove the property mortgage insurance despite any Federal and State guidelines. XXXX XXXX XXXX charged my account an additional {$450.00} for an erroneous appraisal that failed to properly identify the true value of the property. XXXX , XXXX XXXX XXXX is illegally over charging funds through the mortgage account. On countless occasions my XXXX and I made attempts to amicably resolve this matter at a first level. However, XXXX XXXX XXXX and XXXX has been completely uncooperative. I am requesting your assistance to resolve this matter and seek enforcement under Federal and State mortgage guidelines.
Thank you for your support and assistance in this matter. Sincerely, XXXX and XXXX XXXX
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| 03/26/2020 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX we contacted XXXX XXXX, Loan Consultant for New American Funding ( NAF ), to request a home loan for {$200000.00} on a {>= $1,000,000} home purchase. We informed him of our closing date and time : XX/XX/XXXX at XXXX XXXX We indicated this was a firm date and time because it followed the closing on the sale of our current home at XXXX XXXX that same morning.
We asked if there was enough time to process the loan. With 45 days to process the loan, XXXX indicated it would be no problem : this is easy, a no-brainer. He felt particularly confident because of the low loan to value ratio and because we had just completed a home refinance with him/NAF on XX/XX/XXXX. Most of the required documents for underwriting ( both personal and business ) were useable and already on file with NAF. With XXXX assurance, we applied for the mortgage.
On XX/XX/XXXX, XXXX sent us mortgage rate information and loan amount scenarios. Around XX/XX/XXXX we locked at 3.5 % and asked if we had the option to relock/reprice if rates dropped. We were assured we could. On XX/XX/XXXX we requested our option to relock at a lower rate. XXXX suggested a lock at 3.0 % and paying {$500.00}.
An appraisal was ordered for XX/XX/XXXX and we submitted our insurance brokers contact information to NAF on XX/XX/XXXX. We were told NAF would follow up with our broker. We ( and our realtor ) consistently followed up to make sure everything was progressing so we would be clear to close.
Just before closing ( XXXX XXXX ) we were still receiving document/signing requests including but not limited to : Missed e-signatures on loan documents Requests for bank statements Proof of earnest money - paid and cleared Release of social security number request, etc.
We immediately replied and provided all requested documentation and signatures. We also followed up with XXXX/NAF several times to let them know our insurance broker had not been contacted.
On XX/XX/XXXX we received a text from XXXX indicating we should sign an emailed closing disclosure : Needs to be signed today. We dont even need to review it cause there are gon na be a bunch of changes. We will review the final one once we have it ready. At XXXX XXXX. on XX/XX/XXXX we received a text saying We are clear to close! I will call you tomorrow to go over the details. That didnt happen. We did not receive the document in order to review final changes and loan details such as interest rate, loan amount and fees.
On XX/XX/XXXX XXXX called to assure us the documents would be ready for our closing the next morning. He confirmed he would meet me ( XXXX ) to review the documents prior to the XXXX XXXX appointment.
On Monday, XXXX did not come to the closing. He stated that he had to work from home to access underwriting and his funding manager to get the documents to us on time. At XXXX XXXX the closer informed me that she had not received the closing documents. At XXXX XXXX XXXX copied me on a note from his funding manager indicating they were still working on the documents and needed approximately 30-45 minutes to complete them. It took over 90 minutes and was clear from the message the documents would never have been ready by XXXX XXXX NAF did not send the documents until XXXX XXXX - nearly five hours after our scheduled closing time. The closing disclosure did not reflect some of the anticipated changes.
This inappropriate and poorly managed process resulted in several embarrassing and costly errors : The sellers real estate agent was very concerned the funds were not available to pay the seller at the closing time making for an awkward situation.
Our closer agreed to stay until the documents were received from NAF ( fortunately she did not have any additional appointments that day ). Again, awkward and embarrassing.
I ( XXXX ) could not assist in moving items to our new home ( our move out and move in date was scheduled the same day XX/XX/XXXX ) as originally planned and so we had to pay our movers for additional hours of service.
XXXX did not review the documents with me prior to closing ( we were running out of time to fund the loan that day ). Nor did he attend the closing. As a result we signed papers that did not reflect the rate we thought we relocked at and were also surprised to find a proceeds deduction for one years insurance premium ( we were hoping to pay our homeowners insurance in monthly installments with our other bundled insurance policies/premiums ).
The closer reviewed the closing documents with me. Her comment : In thirty years of facilitating closings, I have never seen anything as unprofessional as this. I would never recommend New American Funding. Echoing the sentiments expressed by our previous closer for our home refinance in XXXX of XXXX ( details follow ).
Interest Rate Recap Following is a brief description of our interest rate discussions. XXXX indicated he would secure a one-time lower rate from the 3.5 % original lock. When rates fell and we contacted him he suggested a 3 % relock ( with an additional {$500.00} paid by us ) as outlined previously. He was certain it would be approved. It did get approved but contingent on him giving up his commission. We still do not understand why this was required or how the details for that worked. As a result, XXXX forfeited half of his commission to get our rate down to 3.25 %. He additionally agreed to send us the other half of his commission to make amends for not securing the final rate of 3 %. We are waiting for his promised payment of {$650.00}.
XX/XX/XXXX Refinance with XXXX/NAF We also used XXXX/NAF for a {$900000.00} mortgage refi in XXXX of XXXX. Sadly, it was a carbon copy of the experience summarized above. Again, there was confusion about the interest rate and insurance, multiple requests for documents that were already sent, numerous and last-minute requests for key documents and no timely delivery of closing documents ( they were sent to us while driving to the closing ). The closer ended up reviewing them with us and said she would not recommend XXXX/NAF based on what she saw.
We requested the branch manager contact us to see if some of the lenders closing costs could be refunded due to the hassle and discrepancies. We were never contacted.
Summary In XXXX we were very impressed with XXXX when he was with XXXX XXXX XXXX XXXX XXXX XXXX XXXX and directed a refi for us. Unfortunately, both of our recent experiences with him and NAF were disasters and proved to be arduous, embarrassing and costly.
We gave XXXX another chance because of the XXXX successful refi and because we believed he was working on our behalf for the XXXX refinance despite NAFs processing that was disorganized, sloppy and disjointed. We gave NAF a second chance because they had our required financial information ( which should have greatly expedited closing ) and the loan was so simple ( {$200000.00} on a {>= $1,000,000} appraised purchase ).
Again, we requested a branch manager from NAF contact us regarding their poor service. We have not heard from anyone.
In hindsight we realize we were told things only to get the sale ( loan ) and NAFs process continued to be riddled with issues. Promises were not kept ; deadlines were consistently missed, and communication was disjointed and often inaccurate. We do not feel we received the service we paid for in either the XXXX refinance or the XX/XX/XXXX new loan.
When asked for advice, our most recent closer suggested we file a complaint with CFPB.
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| 08/06/2017 |
Yes |
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Web |
Servicemember |
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I initially started the home buying process for the property located at XXXX XXXX XXXX XXXX , XXXX , GA XXXX with a real estate agent of XXXX XXXX named XXXX XXXX on XX/XX/XXXX . I asked her how long has she been a real estate agent and she stated " long enough ''. Honestly, I did n't like that answer. On XX/XX/XXXX , I deposited earnest money of {$1800.00} ( XXXX XXXX XXXX XXXX dollars ) to XXXX XXXX XXXX account at XXXX XXXX XXXX as instructed. XXXX XXXX allowed the due diligence period to lapse and did not inform me that the seller 's agent and seller did not agree. Let me explain.
I asked her every day verbally and through texts when would she send the negotiations to the seller 's agent at XXXX XXXX because we looked at the home and found that the FMLS listing stated hardwood floors and the home included a refrigerator ; it was not as listed. Even the square footage states on FMLS listing of XXXX XXXX . ft. which is incorrect. The actual appraisal is XXXX XXXX which will make a substantial difference in price. I signed a Due Diligence extension and the XXXX agent did not inform me that the seller did not agree ( as I just informed on XX/XX/XXXX ). I thought all documentation was in place, I continued with the process as the XXXX agent went along with it. Texts conversations I 've printed will support this. When the inspection report was sent, she and I received a copy ; XXXX XXXX stated she would address the issues with the seller 's agent AFTER the inspection ( I thought that was odd ) - she did n't. She said she would wait until the appraisal came in so she would in turn ask the seller 's agent to lower the price of the home ; she did n't address the issues at that time either. When the appraisal was completed and she received a copy, I asked was she going to send the negotiations to the seller ; she still did n't. After I reached out to numerous agents at XXXX , then and only then did her manager, XXXX XXXX contacted me to inform me stating, " unfortunately, the due diligence period has expired. '' I was livid! As-a-matter-of-fact, I looked online this morning and found the Seller 's Agent has changed the description of the home, removing the description hardwood floors, but left the appliance REFRIGERATOR, yet I guess she informed my agent prior she will not be placing a refrigerator in the property. This FMLS listing was clearly fraudulent and a clear misrepresentation of the property in the very beginning and now XXXX XXXX is attempting to clean it up.
Here 's the other issue. I have been pondering this loan and all the aspects involved with it. This issue has been keeping me up at night and I 'm not able to sleep ; I 've broken out in hives. As I think about it, I " prequalified '' by XXXX XXXX XXXX supposedly in the amount of {$180000.00} not in the amount of {$180000.00}. Initially, on the proposed closing disclosure, the mortgage payment was estimated to be {$1000.00}. I would have been able to pay that amount. Then on Thursday nig ht XX/XX/XXXX , XXXX from XXXX called and stated I had to sign the documents before the next day XXXX for the closing to happen on Monday , XX/XX/XXXX . I t hought I had 3 business days to review the documents before a signature was required. I did not sign the document because I questioned the resolution of the price ( which I thought at that time was being negotiated ). The Closing Disclosure states the mortgage will be {$1300.00}, therefore increasing the payme nt by $ 300+. Then F riday, XX/XX/XXXX , XXXX called stating the taxes for XXXX County is 4 times more, so the mortgage payment is going to be more. QUITE SIMPLY, I CAN NOT AFFO RD A $ 1,500+ MORTGAGE PAYMENT. I called the tax assessor 's office myself and was told the taxes for the year XXXX have already been paid by the seller in the amount of {$34.00} and the predicted taxes for the year XXXX will be around {$660.00} - city and {$440.00} - county. In addition, keep in mind, I will be able to file homestead in the year XXXX which will lower the assessed value.
Another item is the square footage. The present appraisal states XXXX sq. ft., not XXXX sq. ft.as show on the FMLS which does not include the partial basement square footage of XXXX . Please refer to the appraisal. These numbers make a major difference in the prices, taxes - EVERYTHING! I have to make a true assessment of what I can or can not pay for a home. I am a single minority woman and a service-connected veteran of the United States XXXX and I feel like I 'm being taken advantage.
The point is, I do n't think I initially qualified for the purchase price of this house. In my opinion, this loan has the makings of predatory lending. These deceptive practices are the makings of what happened to the crash of the home loan scandal just a few years ago. The United States is slowly on its way to recovery, but it seems as though companies are trying to start it again. Who is looking out for my best interest? Who 's looking out for the consumer 's interest?
Is there any way someone can review this loan to see if it 's legitimate? Can someone review the initial Closing Disclosure and the Final Closing Disclosure along with my W-2 and service-connected XXXX compensation documents to help me understand and give me peace of mind that this loan is legitimate? I think my debt to income ratio with this house being included is not correct and will be well above my potential of making my mortgage payment. I am forwarding the assets & debt document. As a matter of fact, XXXX XXXX approved me for a loan, but in the amount of {$80000.00}. I can send that documentation. As you will see, the ST representative stated if I sell my present home, I will then qualify for {$180.00}, still not {$180000.00}.
In conclusion, I feel like I am being set up to fail. I am working tirelessly in resolving all the issues regarding this loan AND home. Your help is actually needed.
I was told if this closing does not occur, I risk being sued. I did absolutely nothing wrong. How am I liable for this transaction when it is clear incompetence and falsifying representation is visible with this entire transaction? Again, I pray for your assistance to this matter.
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| 03/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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XX/XX/2023 Missouri Real Estate Commission XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX Re : XXXX XXXX , Loan Consultant, XXXX XXXX XXXX XXXX the purchase of XXXX XXXX XXXX XXXX XXXX, MO XXXX Dear Sir/Madam : This letter is to notify you about issues XXXX XXXX and I had with Loan Consultant, XXXX XXXX and Real Estate XXXX, XXXX XXXX with XXXX Results during the sale of our property XXXX XXXX XXXX, XXXX, MO XXXX XXXX He acted as the buyer 's agent during this sale. The contract was signed by his buyers on XX/XX/2023 and were set to close on XX/XX/2023. XXXX 's clients were not happy with the rate they were quoted from their original lender and asked to change lenders after the contract was signed. This was discussed XX/XX/2023. We agreed and the agreement was the closing date was to stay the same for XX/XX/2023, since the lender had more than enough time to get this taken care of. We offered the buyers to use our lender, since our lender stated they could get it done within 7 days and not delay closing. However, the buyers chose to use XXXX preferred lender- he suggested that they use him. XXXX told XXXX he had done several deals with him and that all was good for loan commitment and could meet our XX/XX/XXXX closing per our contract.
To say we are dissatisfied with the way XXXX XXXX and lender XXXX XXXX, with New American Funding, handled business is an understatement. The amount of dishonesty, deceit, misleading and lack of communication was astounding, unethical and unprofessional. They both consistently lied to our real estate agent, XXXX XXXX. XXXX had emailed XXXX and asked when they were scheduling their final walk through and what time they were closing. XXXX immediately scheduled the final walk through but never disclosed what time his clients were closing. Later in a conversation with XXXX he stated that his clients were never attending the final walk through and knew his clients would be in California all along and that a mobile notary would be required to close. The lender XXXX XXXX did not return XXXX 's calls so she contacted XXXX XXXX, the Branch XXXX with New American Funding and told them per their Loan Commitment that if they didnt close and fund on XX/XX/XXXX, they would be in breach of contract. She also inquired why the loan commitment that was issued had 7 contingencies on it. He said he would need to investigate and call her back. XXXX XXXX never called her back and he never answered her calls to his office and cell phone the next day.
XXXX and I signed our closing paperwork the morning of XX/XX/2023, with the understanding that the buyers were going to be signing later that day. Last minute that changed since the lender was not ready and we were asked if it was okay if they closed on XX/XX/XXXX, since XX/XX/XXXX was a XXXX. Since we did not have a choice, we agreed and signed new forms. On Sunday morning, XXXX spoke to XXXX, the lender and XXXX, the agent on a three-way call. The informed her that they learned on Friday evening that the buyer would not be able to close on XX/XX/XXXX anymore and failed to notify any of us that the closing would no longer be on XX/XX/XXXX. XXXX and XXXX ensured to XXXX that the loan was in underwriting as of Sunday XX/XX/2023. XXXX told them she felt like they have been untruthful this whole time and asked for them to be honest. XXXX and XXXX both stated they would close on XX/XX/XXXX. This also was inaccurate. XXXX and XXXX blatantly stopped responding to XXXX on XX/XX/XXXX, knowing their client would be in breach of contract and did they not close on XX/XX/XXXX per our contract. She also contacted the branch manager at XXXX and XXXX stated they would return her call by XXXX. No one returned XXXX 's call from XXXX. Mid-morning on XX/XX/XXXX, XXXX finally responded to XXXX that the loan was in underwriting, marked as urgent and that the buyers should be able close on the XXXX. After they already breached that contract, to no fault of the buyers, we were asked to, yet again, sign an amendment. However, we were already told it was in underwriting on Sunday the XXXX, so that was a lie. Every time XXXX asked for a time, he dodged the question or her completely. She let them know it was imperative to close before XXXX EST so we could be funded on Friday XX/XX/XXXX, however, the buyer did not close until XXXX CST on the XXXX. XXXX also tried confirming with XXXX that the wire was going to be sent over on Saturday, XX/XX/2023, so we could get funded first thing XX/XX/2023. That also did not happen. When XXXX reached out morning of the XXXX to let XXXX know that the title company had not received the wire, XXXX stated he should have confirmed his buyer was sending the wire but did not, so the buyer had to send the wire mid-morning on the XXXX. XXXX has every email and text message exchange.
It makes me extremely mad that XXXX, XXXX and I did everything correctly and honestly on our end. And that we chose, before we knew the agent and service we would receive, that the buyer 's agent would receive 3 % of our sale. In my opinion, he doesn't deserve a dime. The amount of lies, deceit, unethical and unprofessionalism is appalling. I would never recommend this agent or New American Funding to anyone to do business with. All of this could have been avoided had they been honest from the beginning. A bunch of promises were made to the buyers and us that were not kept. My husband and I are very understanding and would have been okay with moving closing, but to constantly be misled and lied to is not okay with me.
Unfortunately, the problem remains unresolved in my opinion, even though we are now officially closed more than a week late, because he will be able to continue to conduct business like this until someone stands up and brings it to your attention. Hopefully the appropriate actions are taken against XXXX XXXX and XXXX XXXX, so he will understand that he can not conduct business this way in the future.
Should you have any questions or concerns, please do not hesitate to contact me or our agent XXXX.
Thank you for your time, XXXX XXXX XXXX
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| 04/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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On XX/XX/XXXX, I refinanced my mortgage loan to remove my PMI and to lower my total monthly mortgage payment. XXXX XXXX, XXXX # XXXX, from New American Funding assisted with my loan.
On XX/XX/XXXX, I received an Annual Escrow Account Disclosure Statement with a {$1100.00} shortage Surplus charge. I contacted XXXX XXXX to clarify the charge and asked for details regarding the shortage/surplus. XXXX stated that charge was due to an increase in my property taxes and hazard insurance. I advised XXXX that I did not have any questions regarding those charges and that I understand my property taxes and my hazard insurance charges.
During a period of 3 weeks in communicating with XXXX XXXX, he avoided my questions and did not give me a straight answer. I contacted XXXX XXXX, New American Funding CEO and co-founder, but she deferred me to XXXX XXXX, National Vice President MCL, to assist me with my account concerns.
XXXX XXXX and XXXX XXXX, Customer Service Manager, were in constant communication with me. XXXX put me in contact with a minimum of 6 other individuals within New American funding in conference calls.
However, no one answered my questions regarding my shortage/surplus charges. Instead of answering and addressing my concerns, these individuals deflected the issue and focused on the hazard insurance and county taxes increase, instead of the real problem, which are the shortage/surplus charges.
After numerous phone calls and speaking to many representatives, it became apparent that XXXX XXXX and XXXX XXXX and all individuals within New American Funding did not want to explain any details to my questions regarding the shortage surplus because it was due to the PMI. I assume that going forward, I will receive this annual account disclosure for my PMI in an annual payment of {$1100.00} or more.
I refinanced my loan to lower my total monthly mortgage by removing my PMI. However, with the shortage surplus charges, my mortgage is back to the previous amount as is was before with XXXX XXXX, who was my original loan lender. In total, I paid {$13000.00} to refinance my loan with the objective of lowering my monthly total mortgage and to remove my PMI. XXXX was aware of my objective and claimed to formulate a loan to achieve it. Under this agreement, I proceeded with the refinance because I trusted and believed XXXX was going to help me. However, instead of helping me, XXXX, fraudulently misled me. Why would I spend over $ 13k to refinance a loan, only for my monthly bill to stay the same amount? The only difference is, instead of making payments to XXXX XXXX, my payments now are redirected to New American Funding. It does not make sense. This is the issue that many individuals whom I have spoken to from New American Funding are deflecting.
Every individual from New American Funding that I have spoken with has questioned why I signed the loan documents, which is ridiculous. These individuals are implying that it is my fault, which illustrates that they do not understand my situation, nor do they want to help me. I signed the documents under the objective and terms XXXX, and I discussed.
XXXX XXXX questioned why I didnt use my 3 days grace period to cancel the loan. XXXX is also deflecting and avoiding root issue and root cause. XXXX is seeking excuses to justify XXXX XXXX poor work ethics, when XXXX formulated my loan. XXXX deliberately misled me, and the New American Funding policies and practices have allowed this to occur.
On XX/XX/XXXX I meet with XXXX XXXX and XXXX XXXX at their XXXX location to which they both ignored my request regarding Shortage Surplus charges and only spoke about Hazard insurance. XXXX and XXXX stated that they would have a serious conversation with XXXX, which implies they found other issues regarding the method in which my loan was formulated.
After my meeting with XXXX XXXX, he called me and asked me to write a letter requesting what I want to settle and resolve the issues regarding my account.
On XX/XX/XXXX, I email him and XXXX XXXX my letter. I requested a credit to my account with my closing cost expense with the amount of {$13000.00} On XX/XX/XXXX XXXX XXXX, Customer Service VP email me that she did not found any error and she closed my claim. I did not claim an error ; I claimed misleading/misrepresentation and unethical practices. All alone they did not deflect they cover up, this Miss XXXX policy to ruin people lives this is her version of being honest and decent.
Also, I received an updated Annual Escrow account disclosure statement with new due date instead of XX/XX/XXXX; now will be XX/XX/XXXX according to the letter its because of property taxes payment, also they mail me a {$100.00} refund check.
My claimed has nothing to do with my property taxes or hazard insurance. My claimed is in regard to PMI Shortage/Surplus charges, unethical and misrepresentation practices.
After 4 months of intense discussions with New American Funding CEO, two VPs, and 4 Managers among other individuals ignoring my valid dispute, I have exhausted all avenues with New American Funding regarding this matter and am unable to find a solution to this matter. I am requesting a formal Complaint against XXXX XXXX XXXX # XXXX and New American Funding for unethical and dishonest practices.
New American Funding is expanding and is in the process of opening new offices, with focus on XXXX community, as XXXX XXXX knows how vulnerable this community is and will be easy target for them to do what they have done to me.
XXXX XXXX surround herself with XXXX speaking professionals to accomplish her goal, the down side when customer experience undisclosed charges XXXX is no longer available their is their duty tricks by demanding English.
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| 03/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is the third complaint against the Respondents due to the Respondents acts of negligence and tortfeasance.
The latest incident involve details as follow ; On XX/XX/XXXX, the Complainants, XXXX XXXX and XXXX XXXX rendered the monthly mortgage payment for in the amount of {$3000.00}. However, in XX/XX/XXXX, New American Funding made numerous attempts to over charge my account for payments that were made prior to the due date/s of each month. In fact, the incident began after the XXXX had formally complained against New American Funding and on a date the XXXX had resquested a response from New American Funding, New American Funding initiated over charges that appear to be retaliation for my complaint that was filed.
( NOTE : the monthly mortgage payment is {$3000.00} and due on the XX/XX/XXXX of each calendar month. However, due to increase in home insurance policy, the monthly loan increased to {$3200.00}. Therefore, XXXX and XXXX XXXX have set-up automated deduction to authorize New American Funding to deduct a ONE-TIME payment, in the amount of {$3200.00}, on the XX/XX/XXXX of each month, XXXX XXXX XXXX XXXX XXXX checking account. ) The XXXX were NEVER LATE and in EXCELLENT STANDING as a Borrower to the Respondents, New American Funding, et al.. Therefore, on XX/XX/XXXX, the Complainants paid New American Funding {$3200.00} for the month of XX/XX/XXXX.
However, on XX/XX/XXXX, New American Funding made an attempt to erroneously deduct a SECOND mortgage payment for XX/XX/XXXX for in the amount of {$3000.00}.
( NOTE : XXXX and XXXX XXXX DID NOT AUTHORIZE New American Funding to deduct more than one payment at a time, each month. ) As a result, New American Fundings negligence and unethical actions caused XXXX and XXXX XXXX checking account to negative status. Furthermore, XXXX XXXX XXXX XXXX XXXX had charged XXXX and XXXX XXXX {$29.00} in insufficient funds. Again, on XX/XX/XXXX, New American Funding made another attempt to deduct XX/XX/XXXXs payment and again, the XXXX were assessed a penalty of {$29.00} from their bank. On XX/XX/XXXX, New American Funding made a third attempt to deduct XX/XX/XXXXs payment and again the XXXX were assessed with third penalty from their bank and in the amount of {$29.00} ( Total penalty of {$87.00}, due to New American Fundings negligence and depravity ).
Therefore, the XXXX contacted their bank, ( XXXX XXXX XXXX XXXX XXXX ) and requested to place a STOP DEDUCTION from New American Funding. XXXX XXXX explained to his bank that the automated deduction by New American Funding was in complete error however XXXX XXXX XXXX XXXX XXXX stated understood XXXX XXXX as XXXX XXXX XXXX XXXX XXXX would not impose any further penalties from XX/XX/XXXX and onward. However, XXXX XXXX XXXX XXXX XXXX stated that the deduction attempts are still continuing onward and that XXXX XXXX would have to cancel the automated deductions with New American Funding in order to prevent continuing mishaps!
Therefore, on XX/XX/XXXX, XXXX XXXX phoned New American Funding, Loan Administration, CMB SVP, XXXX XXXX XXXX, at ( XXXX ) XXXX. Because XXXX XXXX did not respond, XXXX XXXX requested XXXX XXXX to call XXXX XXXX back at ( XXXX ) XXXX. Unfortunately, XXXX XXXX did not receive any call-back from XXXX XXXX. Therefore, on XX/XX/XXXX, XXXX XXXX made a second attempt to contact XXXX XXXX by telephone and again leaving a message with XXXX XXXX requesting a courtesy call-back. Again, to give any benefit of doubt, XXXX XXXX allowed XXXX XXXX time to call-back but NEVER received any call-back.
( NOTE : XXXX and XXXX XXXX paid New American Funding the monthly mortgage balance for the month of XX/XX/XXXX and for in the amount of {$3200.00} and was automatically assessed with a {$25.00} penalty fee for a total payment of {$3200.00}. The penalty fee was COMPLETELY ERRONEOUS as XXXX and XXXX XXXX was assessed for insufficient double payment for the month of XX/XX/XXXX that was in error of New American Funding. ) Therefore, on XX/XX/XXXX, XXXX XXXX paid the erroneous charge along with his monthly mortgage payment so that he would continue to be up-to-date and in excellent standing. Concomitantly, XXXX XXXX made another attempt to bring this matter to the attention of XXXX XXXX as XXXX XXXX phoned XXXX XXXX and left another message only to discover similar results with previous attempts.
Although there is clearly a pattern of noncompliance with New American Funding, New American Funding is not providing the quality and level of service as XXXX and XXXX XXXX had anticipated and that is described in the servicing agreement. Instead, New American Funding has delayed matters preventing the XXXX from removing PMI. New American Funding has miscommunicated with XXXX and XXXX XXXX on several instances that resulted in misdirection and further delays that ultimately would impact any chances of removing PMI even though the XXXX loan had qualified for removal under those circumstances at the time. New American Funding failed to provide an equitable appraisal by using a New American Funding appraiser of their own choice. In fact, the appraiser failed to add any value to upgrades and properly assess neighboring properties that were similarly situated. As a result, the appraiser did not provide an adequate and reasonable value to the XXXX property. Although XXXX and/or XXXX XXXX had attempted to reach out to New American Funding, New American Funding failed to communicate and acted incompliant with the XXXX. Although such harassment and treatment appear to be perpetual and ongoing, New American Funding has now retaliated and made erroneous double charges to the XXXX loan account that resulted in {$120.00} in penalties that stem from negligence of New American Funding.
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| 12/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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2. How were you discriminated against?
XX/XX/XXXX, I contacted New American Funding XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX for help with refinancing my home. I informed my current representative XXXX XXXX that I am currently active in a Bankruptcy XXXX XXXX and would that be an issue. He stated no and we started the process. Over the past five months I have submitted numerous documents, and at times the same documents over and over again. When I make calls or emails to XXXX XXXX, they were go unanswered until I contacted his supervisor and courtesy copy ( Cc ) U.S. Department of Housing and Urban Development. When XXXX XXXX would respond back to me, he would state that my loan is very difficult due to the fact that they are filing it with US Federal Housing Administration which requires a lot of paperwork and my bankruptcy isnt helping. This statement has been stated to me for the past two ( 2 ) months. They still keep asking for copies of the same documents every other week pay stub, loan payoff, copy of divorce decree, etc. This month I felt that all required documents have been submitted and I sent XXXX XXXX an email stating that he contacted me to inform me that my home loan rate will be locked. Again, New American Funding is stating that more documents from both of my mortgage companies are now required.
3. What makes you believe these discriminatory actions were taken because of your race, color, national origin, religion, sex, disability, or familial status?
I believe that I am being discriminated against due to the fact calls and emails go unanswered. The repeated request for copies of my paystubs, keep asking the same questions about my divorce decree and this long process for closing. It should not take this long to go to home closing.
4. Provide list of incidents in order by dates of your interactions.
From : XXXX XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXXXXXX XXXX To : XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX : XXXX XXXX XXXX ; XXXX XXXX XXXX Subject XXXX Re : Bankruptcy Information External Email : Do not click links or open attachments unless you recognize the sender and know the content is safe.
XXXX XXXX, I not sure what type of game this company is playing, and I am getting very tired of this effort from keeping me from closing. I have only been married ONCE IN MY LIFE TO XXXX XXXX XXXX.
I have no idea who this XXXX XXXX XXXX is! So please, can we move on with my closing or I will find another company to try and help with my home refinancing. If your company doesn't want to move forward with my refinancing, I will contact U.S. Department of Housing and Urban Development, XXXX XXXX XXXX XXXX XXXX XXXX and any other company, new agency to inform them how this company treated me.
XXXX XXXX XXXX XXXX Tue XX/XX/XXXX XXXXXXXX XXXX To : XXXX XXXX ; XXXX XXXX ; XXXX XXXX XXXX : XXXX XXXX ; XXXX XXXX ; XXXX XXXX XXXX XXXX, There were no terms to our divorce. We did not have any kids, the house was in my name before we married, we did not share any credit cards nor bank accounts. It was just a straight divorce and document that you have a copy of was the only copy mailed to us.
XXXX XXXX From : XXXX XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX AM To : XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX : XXXX XXXX XXXX ; XXXX XXXX XXXX Subject XXXX XXXX XXXX Bankruptcy XXXX Good morning XXXX XXXX, The divorce decree attachment has two ( 2 ) copies within it and clearly states that my ex-wife XXXX XXXX XXXX and I are granted an absolute divorce XXXX XX/XX/XXXX, by the XXXX XXXX XXXX Courts of Maryland Divorce Court Magistrate . I have no other divorce documentation to submit and not understanding why submitted documentation.
Truth of the matter I am really feeling there is some type of discrimination being held against me for my XXXX, XXXX or due to me being in bankruptcy. Every requested document I or my lawyer submit isn't good enough. How do we move from this point?
XXXX XXXX From : XXXX XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX PM To : XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX : XXXX XXXX XXXX ; XXXX XXXX XXXX Subject XXXX Fw : Bankruptcy Information External Email : Do not click links or open attachments unless you recognize the sender and know the content is safe.
XXXX XXXX, The attached documents were sent to you and your staff on Friday, XX/XX/XXXX, showing my agreement with the IRS for payment within my bankruptcy. Are the attached documents not sufficient enough for your company underwriter to move forward with my home refinancing? If not please explain why?
XXXX XXXX From : XXXX XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX AM To : XXXX XXXX XXXX ; XXXX XXXX ; XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX ; XXXX XXXX XXXX Subject : Fw : Bankruptcy Information Morning XXXX XXXX, Attached to this email are copies of all requested documents. My attorney and I have surrendered all information dealing with bankruptcy along with current financial statements. Can we finally move forward with the finalization of refinancing my home?
XXXX XXXX 7. What occurred that led you to believe the application process or denial was different from those offered to other persons who are not same XXXX XXXXXXXX as you?
As stated before, unanswered emails and phone calls. Repetitive request for the same information over and over. The time it is taking for me to go to closing on my home.
8. Were contacts with respondent ( s ) in-person, over the telephone, via internet?
Contact has been made via email and over the phone.
9. Whom did you interact with?
XXXX XXXX, XXXX XXXX and XXXX XXXX XXXX 10. If contact was not in person : How would the respondent have known your race/color?
From my home refinance application
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| 04/13/2022 |
Yes |
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Web |
Servicemember |
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On XX/XX/XXXX I closed on a home using a 30 year, fixed, VA loan ( Loan # XXXX ) with New American Funding. Prior to closing I instructed XXXX XXXX XXXX and New American Funding to issue the deed in the name of my Living Trust ( titled : " The XXXX XXXX XXXX Living TrusXXXX dated XXXX '' ). However, XXXX XXXX issued the closing documents in the name of myself as an individual and not in the name of my Living Trust. The mortgage company XXXX New American Funding ) failed to catch this error in time to have the closing documents corrected without delaying the closing. I was then told by New American Funding that there was a different branch of XXXX XXXX XXXX, also in the XXXX, AZ area, who had agreed to make the change and re-title the mortgage in the name of my Living Trust free of charge after closing.
I thought this was an acceptable solution, so I proceeded with the closing on XX/XX/XXXX with the belief that very shortly after the closing the title/deed to the mortgage would be changed. In XX/XX/XXXX ( 4 months later ), after hearing nothing from XXXX XXXX or New American Funding, I began to inquire as to what the process would be to get the deed re-titled. I was told ( by phone and email ) that it would be done and was in contact with XXXX XXXX from XXXX XXXX who initiated the change in title.
Approximately a month ago ( after waiting another 7 months ) I went to the XXXX XXXX XXXX website to see if the change in the mortgage title had been completed. It hadn't -- the title was still in my name, " XXXX XXXX, an unmarried man ''. So I once again began calling New American Funding to figure out why the change hadn't been made, afterXXXX months of waiting post-closing. I placed calls on XX/XX/XXXX ( XXXX PM ), XX/XX/XXXX ( XXXX PM ), XX/XX/XXXX ( XXXX PM ) and XX/XX/XXXX ( XXXX am ) to the New American Funding phone number : ( XXXX ) XXXX.
During those calls to New American Funding I was told that I needed to speak with Loan Servicing and not Customer Care. Loan Servicing told me that a corrected Title document had been prepared in XX/XX/XXXX ( about a month after my first formal inquiry in XX/XX/XXXX ) and that a " draft, corrected copy '' had been sent to me and no further action was taken. I told them I never received it and asked them to email it to me. One of the XXXX representatives I spoke with on the phone on the third or fourth phone call said that she could see the document dated in XX/XX/XXXX -- she was looking right at it. She assured me that it would be sent to me by email.
When I didn't receive the document by email ( after asking for it four times by phone after waiting for XXXX months ) I decided I would send an email request to New American Funding Loan Servicing ( at XXXX on XX/XX/XXXX ) asking to be sent the document by both email and mail since calling on the phone did not seem to be working. New American Funding responded by sending me the original title document dated XX/XX/XXXX -- the very one that I signed on the day of closing which titled the document in my name as an individual. This is not what I asked for.
I then sent another email to New American Funding ( again to XXXX ) on XX/XX/XXXX stating that they sent me the wrong document. It was a 3 page email stating exactly what the document was and specifically how to identify it. Today ( XX/XX/XXXX ) I received back another email in which New American Funding states : " Thank you for contacting New American Funding. We apologize for the frustration and we looked very carefully and located a corrected deed of trust and attached it to our response. We do hope this is the document you needed.
If you have any further questions, our Customer Care Department is available at XXXX, Monday through Friday XXXX a.m. to XXXX p.m. Central Time and Saturday XXXX a.m. to XXXX p.m. Central Time. '' Well, it is the exact same document as I was sent before. It wasn't " corrected '' at all because it is the same one I signed on XX/XX/XXXX ( the day of closing exactly 1 year ago today ). It still bears my signature and date and still states the mortgage is issued to " XXXX XXXX, an unmarried man ''. XXXX XXXX the individual is not The XXXX XXXX XXXX Living Trust.
If I had known before closing on XX/XX/XXXX that New American Funding was not going to holdfast to their promise to me to retitle the incorrectly drafted closing documents post-closing, then I never would have signed them. I either would have required them to correct the documents and delay closing or found another mortgage company who was capable of getting these documents correctly drawn up the first time around. I feel I am subject to the whims and caprices of the New American Funding and that I am a XXXX to them.
Please help me to right this injustice. A mortgage titled as an individual ( rather than to a Living Trust ) carries with it a significant financial burden and future, undeniable COST to my heirs, especially since the mortgage as it now exists is not covered by my Living Trust and is therefore subject to probate, which is the very reason one creates a Living Trust to begin with. Thank you for your assistance.
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| 10/29/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am behind in my mortgage, I have applied for assistance with the nchaf program, I received a pre-approval letter I sent it to my lender they still continued on with foreclosure process, my case manager at nchaf has sent 2 letters to me that states I have applied but when I called the person answering the phone XXXX said they have them but to stop the process it needed to come from the nchaf. I asked what is the difference it is on letter head and the director name is on it. Everytime I call the Home retention department I talked to a different person who tells me something different. I understand that yes my mortgage payment is behind but programs were put in place to help those of us who needed help and I feel like I am stuck, nchaf sent me that preapproval letter over 8 weeks ago and that puts me in stage XXXX of the process, the lender will not halt process until NCHAF can finish the process but they will not. I received a letter from the lender lawyers and i do not understand it and when I sent it to the NCHAF and the Home counselors this week they are both telling me different things and then they both stated they do not know what the letter means. I can send in all correspondence that is related to this if proof is needed of what i am stating. NCHAF said i was pre approved and by what the website states the step I am in is the sending of the paperwork to the lender. My lender is supposed to be apart of this program so I dont understand why this is taking this long, I just needed to get this taken care of and i can start back paying full payment by end of XXXX. I am know mines is not the only family but it feels as if no one cares and it is not urgent to them, when I called the nchaf I was told that the paperwork i sent in can have my case escalated but no one has said anything to me about it, the case manager told me to call the home counselors and the home counselor told me I dont know why they said to call us they told us they did not want us involved in their process, and i have all of this in emails that were sent to me. and as stated I can provide every piece of correspondence that has been sent to me. Today I was sent an email by the home counselor telling me they tried to call me XXXX times, I do not show where they have called me but this came after i told my case manager what was stated to me in an email. All I am begging for is HELP..
I can not save this but here is a copy of the pre-approval : Subject : XXXX XXXX XXXX, File Pre-Approved Hello XXXX XXXX XXXX After a complete review of your application, our Quality Control team verified and confirmed your eligibility for assistance through the NC Homeowner Assistance Fund . Your file is now confirmed as PRE-APPROVED.
Currently, our team is reaching out to your listed servicer and/or debt holder ( XXXX ) to verify your reinstatement amount and prepare your NCHAF Assistance Agreement. This process generally takes between 4-8 weeks, dependent upon your Servicers and/or debt holders response. To help support this necessary step, we welcome you engaging your servicer and/or debt holder ( XXXX ) to encourage their participation in the program.
If you have any questions or would like an update on your file, please contact the NCHAF Call Center at XXXX ( XXXX ) Monday through Friday from XXXX XXXX XXXX XXXX XXXX
Thank you again for your participation in the NC Homeowner Assistance Fund program.
Sincerely, The NCHAF Team Please do not reply to this email. The email box does not accept replies and is not monitored. If you have questions or concerns, please contact us at ( XXXX ) XXXX.
and here ate the emails XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX RE : Copy of his Hi, NCHAF Applicant I submitted your application to XXXX XXXX. You will only be notified by your case manager if any documentation is needed to process your application. Please email all requested documentation to your case manager only. If I do not request documentation, it will not be necessary to send any additional documentation unless it is a Foreclosure hearing court documents or a For sale court documents that is ordered by the court. If you need to get the status of your application, please call the call center at XXXX. You will receive text messages or emails depending on your preferred method about the process and status of your application. You can also check the status of your application by logging into your application at https : //nchaf.gov/. I have attached the timeline of the program to this email for your review.
I do not know how to save the other emails but if you need them please contact so I can get them to you they have been sent a participation letter I can not get it to save to this application but I have copies and so does new american
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| 05/12/2020 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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We were to close our escrow on XX/XX/XXXX. We signed a Closing Disclosure on XX/XX/XXXX and were ready to fund. The seller has signed his paperwork. All that was left was a re-write of the appraisal due to the appraiser using the wrong form ( manufactured home form and comps instead of stick built form and comps ). The bank, realtors, seller, and the appraisal office were all on the same page with the re-write of the appraisal to close. And the appraisal office understanding the error and getting it fixed, quickly to help provide stick built comps and help close escrow on XX/XX/XXXX.
Then on Saturday XX/XX/XXXX at around XXXX hours, the bank called to say that the banks appraiser called the appraiser who advised the house is a manufactured home and is no longer going to re-write the appraisal. The bank then stated that they will now need a building permit to show it was changed to a stick built.
Back story : the house was put in as a manufactured home in XXXX 's. In XXXX the owner had it converted to a stick built. County tax records show from XXXX to XXXX that the home was taxed as a stick built. Then a county error occurred in XXXX with a mysterious addition of " MH '' to the property description on the county record with no physical change to the property ; a clerical error. In XX/XX/XXXX, the seller agent and seller noticed this clerical error and went to the county to get it fixed. The county confirmed the error to be a clerical error and sent the paperwork to be fixed in another county department. Note : This county clerical error ; the " MH '' addition to the property description, was disclosed to the lending bank prior to us XXXX the buyer ) even filling out paperwork with this bank for the this loan. Also, prior to going to this bank, we ( the buyers ) paid for an inspection report. That report and the inspector adamantly state this home is a stick built home. Yes, at one point it was a manufactured home, but it has since been converted to stick built. The inspector took over 30 photos of the crawl space to prove this.
On Monday XX/XX/XXXX the bank, still wanting to take on this loan, called the county who confirmed the tax records as stick built, and the clerical error of " MH '' being added to the property description and it being in the process of being fixed. The bank let me know about this conversation and said that the bank wants a county inspector to inspect the house to confirm what the county said over the phone to the bank. I let the bank know that we had an inspection report recently conducted ( as noted above ) and could that help. The bank said yes. We reached out to the inspector who then produced several more photos and was willing to talk to, write to, or meet up to whomever he needed to explain that this house is a stick built home.
Today, the bank let me and my realtor know that the photos, inspector, and the county clerical error would no longer be enough. The bank 's chief appraiser and the chief valuation officer have now reviewed all the information, spoke with the appraiser who provided us with the appraisal report and advised that in order to proceed the bank will now need permits showing the manufactured home was removed and the stick built home that currently exists was permitted to be built. The bank concluded the email with, " We can't proceed with this loan because even if we switched property type the age of the manufactured home is XXXX per the appraiser. '' The involved realtors are currently working to figure out how to get a building permit, however while I have appreciated the bank 's communication and even wrote our bank mortgage consultant a letter of appreciation due to all the work she has done to help us close this escrow, we are starting to wonder if going through these hoops will ever be enough?
We have signed the CD. The bank is now calling this a manufactured home even though there is countless documents to prove it is a stick built home. And now it sounds like they are not going to fund. The appraiser is refusing to change the appraisal from MH to stick built, again when there has been plenty of documentation to prove it a stick built home. The county document that the bank has referred to as having " MH '' on it and the bank having to proceed with that has, in the last hour today, been removed from the county document. And the inspector is no longer a document the bank is willing to accept even though he can validate and verify this to be a stick built home.
The decision from the bank today was made on no new information about the house. And I'll re-state from above that the clerical error from the county record was disclosed to the lending bank prior to us ( the buyers ) application for this loan.
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| 11/27/2019 |
No |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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in XXXX we received a mailer about refinancing our FHA loan. We called New American Funding and Spoke to XXXX XXXX NMLS # XXXX. During our conversation he asked what we were trying to accomplish and we stated we were looking to get the PMI removed. He then told us if we refinanced with them and made 6 on-time payments, we could call him and he would drop the PMI as he had done for many other customers of his. This is the only reason we chose to use this company. There was no other discussion on how it would happen, it was just call me in 6 months and I'll get it removed. So we refinanced with them and contacted XXXX again XXXX via email about dropping the PMI. He asked some questions about income and possible value of our home. I gave him the information and now he said well we ( my husband and I ) would have to pay for an appraisal and he cant just drop the PMI. We explained what our original conversation was and he said he didn't know why he would ever say that because that is not what happens. My husband and I were quite clear and on the same page as this is what XXXX promised. I wanted to converse with him via email so things were in writing but he never responded via email, he only kept calling me.
After about a week, I spoke to my in-house mortgage guy XXXX XXXX from XXXX XXXX as I am now a realtor. XXXX advised me to file a complaint with the company. I did and complaint XXXX approx. XX/XX/XXXX and was assigned XXXX XXXX. XXXX told me he would follow up in one week after he was able to review the recordings and determine what was happening. I did not hear back from XXXX so I called his office and left a vm around XX/XX/XXXX. I did not receive a call back so I called again XX/XX/XXXX and got his vm again. instead of leaving a message I called a main number to try to find out what was going on. A lady took a message and XXXX called me back. He said he was told by IT there were no recordings they could find. XXXX said he would try one more time but he was meeting with his SVP that afternoon and would contact me by XX/XX/XXXX to let me know the outcome. Then I received an email later that night saying he was able to get the recordings ... sounded suspicious considering for an entire week IT could not find any recordings. there was no explaining of to how all of a sudden these recordings now existed. but I was glad they did.
On XXXX we get an email from XXXX : Good morning Mr. and Mrs. XXXX, Our IT Department was able to provide the recorded calls between Mr. XXXX and XXXX and I was able to listen to the call where the conversation with XXXX XXXX takes place regarding the mortgage insurance.
The conversation starts off like a regular sales call and when it gets to the part of MI being discussed, XXXX begins to explain how he will receive notifications on files he has worked on, after a certain amount of monthly payment are made.
It was in this part of the conversation where XXXX explains says, when you make your 6th payment, I literally get notified saying, hey call up XXXX and XXXX and see if we can remove mortgage insurance with Mr. XXXX replying, Ok.
XXXX goes on to explain other refi options, including going to a 15year loan to save money, long term, where Mr. XXXX makes it clear the focus would be reducing the monthly payment by removing the mortgage insurance.
Having said that, the only option to have the mortgage insurance removed, would be to have you refinance into a conventional loan product once you believe the value is high enough.
If this is an option you would like to pursuit, my SVP has agreed to reimburse you the appraisal if and when the loan funds.
We apologize for the misunderstanding and hope were able to assist in trying to meet your goal of having the mortgage insurance removed with the refinance option previously mentioned.
XXXX what they forgot to mention was the proclamation XXXX made about being able to do this for many other clients. and other important information they missed. I requested a copy or to be able to listen to the portion of the recording since it is me and my husband on the call, but they said I would need a subpoena. that made me even more leery.
They have offered to pay for an appraisal however if the home does not appraise for the value they expect, they will not remove the PMI. I have been advised there is something called Vendor Paid Mortgage Insurance which they could do. But they ignore me every time I bring it up and change the subject. I gave all this information to XXXX XXXX from XXXX XXXX XXXX and he was shocked at their response. He advised me to file with the CFPB. If we were not told New American Funding would remove our PMI after 6 months, we would have never financed with them.
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| 04/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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New American Funding failed to service my account I submitted a request for an escrow through secure message on XX/XX/XXXX due to my tax amounts being lower than what was estimated at closing. At that time I was advised that I would have to wait for the taxes to be paid before I can request an escrow analysis. New American Funding also requested that I complete a Tax Form Amount to acknowledge that I am requesting to lower my tax amounts. My XX/XX/XXXX tax installment was paid on XX/XX/XXXX in the amount of {$2900.00} although it was anticipated at $ XXXX installment.
On XX/XX/XXXX, I submitted the Tax Form Amount through secure message to New American Funding at XXXX. I received a message back indicating that a tax bill showing that the XX/XX/XXXX installment was going to be due in the lower amount in order to conduct the escrow analysis. On XX/XX/XXXX, a copy of the Tax form, Tax Bill and a request to conduct the escrow analysis was requested. On XX/XX/XXXX, I received an acknowledgment that they have received the signed Tax Amount Update Request form and tax bill and were being forwarded to the Tax Dept. for review.
On XX/XX/XXXX - I called customer service to follow up on the status of the request for escrow analysis and was advised that the Tax Dept. updated the tax lines but failed to forward over to the Escrow dept. for processing of the escrow analysis. The representative advised that they would adjust the payment but not complete an escrow analysis. I express to the customer service rep that I was requesting an escrow analysis to adjust my payment and get a refund of the surplus in my escrow account, especially since my XX/XX/XXXX installment was paid on XX/XX/XXXX in the amount of {$2900.00}. In addition my insurance premium decreased by a little over {$800.00} The customer service rep advised that I would not be able to get a refund of the surplus in my escrow account until I was scheduled for my annual escrow analysis which was scheduled for XX/XX/XXXX. At that point I escalated and advised that although RESPA requires an annual analysis to be conducted it does not state that only 1 analysis per year could be conducted. The representative advised that she would submit the request and would take an additional XXXX bus days to complete. At that point I escalated to a supervisor named XXXX ext. XXXX in which I was advised that she escalated the issue and the escrow analysis would be complete by XX/XX/XXXX.
As of XX/XX/XXXX, my escrow account was not analyzed. I reached out the XXXX and received an out of office message so I contacted customer service. The customer service representative indicated that the Tax Dept. was requesting additional information and I was placed on hold for 10 mins so that she was able to reach out to the Tax Dept. to understand what additional information was needed. After holding for 10 mins the call was disconnected. Called back into customer service only to be one hold for 30 mins to reach a representative. The customer service representative indicated the analysis was conducted on XX/XX/XXXX and that I would only have a surplus of XXXX. She also forwarded me to the tax dept that indicated they did not update the tax line amounts although I have been told twice that they were updated to the lower tax amounts. I was then transferred to the Tax Dept. and the representative advised that they have not updated my tax amounts and that I would need to forward the Tax Amount form along with the tax bill again for them to then call the county to confirm the amounts.
As of XX/XX/XXXX Escrow account balance {$4100.00} ( this includes XX/XX/XXXX payment ) Minimum required balance 2 months of tax and insurance {$1100.00} Tax installments {$2900.00} & {$2900.00} total annual amount {$5800.00} Insurance premium {$1200.00} Based on this information my payment and amount to deposit into escrow should reduce by XXXX per month.
Current escrow portion of my monthly payment = {$790.00} New amount based on updated tax and insurance = {$590.00} Surplus in my escrow account should be {$2900.00} I have not been able to obtain resolution to my request and have my escrow account adjusted to collect for the correct amounts. I have been unable to get New American Funding to conduct a correct escrow analysis or have them provide me with the a regulatory section in RESPA that indicates they are able to escrow for more than what has been disbursed from the escrow account. I have spent hours on the phone trying to obtain a resolution with no success. Especially during these tough times, I would have expected a better customer experience from New American Funding as a whole.
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| 08/18/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
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I closed on an HUD/FHA 203k rehabilitation loan with XXXX XXXX XXXX on XX/XX/XXXX. Per FHA guidelines, I had 6 months to complete the rehabilitation and XXXX XXXX XXXX was required to : select a consultant ( they did not ) ; ensure that work meets program requirements ( they did not ) ; assure all required permits are attained ( they did not ) ; and authorize inspections and approve draw payments ( they did not ). XXXX XXXX XXXX requested I approved an extension to the contract in violation of HUD/FHA policy ; I refused. At this point, XXXX XXXX XXXX had yet to identify a project manager to oversee the renovation. At the end of 6 months, on XX/XX/XXXX all work stopped as I fired and replaced the contractor, fired and replaced the consultant, and moved my family out of the house for health and safety reasons ( the home was later declared uninhabitable by the city of XXXX ). The new consultant reported to XXXX XXXX XXXX the results of his XX/XX/XXXX inspection which determined : " 4-5 month extension required due to non-supervised construction by consultant resulting in complete non-compliance and extensive code violations per city of XXXX and approved engineering. Mold remediation will be required, plumbing and electrical corrections will be required. '' The contractor estimated that the cost to remove and repair the damage to be over {$11000.00} minimum. XXXX XXXX XXXX made no effort to correct the problem or cover the estimated damage so work could continue. Weeks go by without contact while my family hemorrhages money for moving, storage, and motel costs ( this continues for 8 months ). A XXXX XXXX XXXX employee accidentally included me on an email dated XX/XX/XXXX where he states " I need to call the borrower soon ... ca n't keep ducking him ... not fair '' I finally file a complaint with HUD and they send XXXX XXXX XXXX a report dated XX/XX/XXXX that states : " The mortgage credit and/or evaluation of the appraisal report underwriting for this loan is unacceptable. Mortgagees [ the lender ] must ensure work is completed on schedule and that the workmanship is acceptablerepairs were not completed within the timeframe stated in the Rehabilitation Loan Agreement and no extension was provided. Lender failed to reduce the loan amount by the 50 % discount of {$75000.00} associated with the Good Neighbor Next Door ( GNND ) program A principal reduction of {$14000.00} is required. The lender must provide a copy of the check to Borrower and print out from the servicing screen reflecting the reduction and the new principal balance. The repairs were not started or completed in compliance with the program requirements ; therefore, the property does not meet HUDs Minimum Property Requirements or Standards. The subject property had no toilet, hot water, kitchen or heat at the close of escrow [ making the home uninhabitable and non-compliant with the GNND program and 203k mortgage requirements ]. Broker Solutions INC, XXXX XXXX XXXX XXXX failed to self-report the work stoppages on two separate occasions for more than 30 consecutive days. The 203k escrow administration process was not conducted and concluded in accordance with program criteria. Broker Solutions Inc, XXXX XXXX XXXX XXXX failed to verify the status of the rehabilitation work when the escrow account had zero disbursed within the required six-month period. The Mortgagee [ the lender ] is fully responsible for authorizing draw inspections, managing the rehabilitation escrow account, and approving the associated draws from the account. The condition of the 203k project was so bad, HUD required XXXX XXXX XXXX to sign an Indemnification Agreement on XX/XX/XXXX to absolve HUD of risk " as a resolution of the cited deficiency. '' More than 6 months after receiving HUD 's findings and being forced to sign the indemnity agreement, XXXX XXXX XXXX has yet to take actions directed by HUD, specifically the " principal reduction of {$14000.00} ''. I have refused all subsequent offers since the principal reduction has not occurred and funds for the damage would only be provided if I refinance with XXXX XXXX XXXX. They have since started collection procedures demanding a {$160000.00} payoff ( on an payoff balanced they estimated to be {$91000.00} on XX/XX/XXXX ) based upon violations of the 6 month rehabilitation time limit and habitability requirement in the deed. The HUD review was quite clear as to their responsibility for these outcomes.
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| 05/14/2020 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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On XX/XX/XXXX initial contact made through email with lender and Senior Loan Consultant. Same date accepted eConsent through email. XX/XX/XXXX I received a list of items needed in order to move forward : E-Consent, Mortgage Statement, Homeowners Insurance, Driver License, and Paystubs. XX/XX/XXXX Loan Disclosures was sent to me. Documentation requested sent to lender on XX/XX/XXXX. XX/XX/XXXX informed lender appraisal had already been done previously. Sent a copy of the appraisal that was done on XX/XX/XXXX. This was a complete appraisal inside and out. My house appraisal came on at {$280000.00}. XX/XX/XXXX signed transfer letter for appraisal. Sent transfer letter on XX/XX/XXXX. XX/XX/XXXX asked lender if the FHA rate was dropping and could that Lowe my 4.6 interest rate for my refinance loan. XX/XX/XXXX sent email that I was considering not moving forward because I was feeling overwhelmed due to the virus. Lender responded as to why and broke down what was being paid and assured me that is I had any questions and concerns to let him know. I felt reassured so I decided to move forward. XX/XX/XXXX received email from lender Congratulations your loan has been processed. You are at step 3 in the process. XX/XX/XXXX I sent an email for an update. Lender respond your loan is approved moving forward. XX/XX/XXXX received an email from senior processor requesting additional information. XX/XX/XXXX additional information submitted.
Lender contacted me by phone to inform me that due to the current condition regarding the virus that the interest rate would be dropped to XXXX but I would have to get another appraisal. I said fine. XX/XX/XXXX I did an electronic payment for the appraisal and on the same date I sent the lender an email stating that I was concerned because my XXXX XXXX XXXX mother lives me and I did not want anyone coming into my house. Lender replied they are properly vetted. The appraisal company reached out to me on XX/XX/XXXX and I told him if he has to come inside my house not to come. I put stop payment on the electronic check because I did no heat back from the lender. I reached out to the XXXX on XX/XX/XXXX for an update. Lender response was that he was still waiting for directions on this matter. XX/XX/XXXX lender informs me that the appraisal willl not have to come inside my house. I said ok. I was. XX/XX/XXXX email fro lender informing me that the appraisal is ready they need payment. I had to resubmit payment, which I did. XX/XX/XXXX I receive a copy of the appraisal from lender. It came in at {$290000.00}. This was really a shock since I told the appraisal no updates since my last appraisal? XX/XX/XXXX lender email me to call him. They pulled the title and showing some sort of modification. I had no idea so I contacted my current lender who saw where I had a loan modification in XXXX. I didnt realize that this was I in addition to my current loan. XX/XX/XXXX reach out to lender. Lender respond please pay your XXXX payment. XX/XX/XXXX reach out to lender. Respond call you in XXXX minutes. Lender informs me that the modification will have to be pay along with other debtors, I ask for a day to think about. XX/XX/XXXX I send email asking how much will monthly payment be and when will the payment start. Lender respond on XX/XX/XXXX with due XX/XX/XXXX at {$1600.00}.
XX/XX/XXXX I receive an email from lender telling that I am required to pay an additional {$150.00} for an inside appraisal. Next requesting to know why the amounts on my XXXX dont match my XXXX, and their are XXXX tax refunds on my bank statements please show documentation. There is something truly wrong with this entire loan process. I asked the lender to refund my money for that fake appraisal that never should have never been done. Lender respond that money went to the appraisal company not us. I can close this file, I am requesting a full investigation on this company as to why they refused to close this loan and refused to refund my money. A FHA appraisal last for 120 days. They wanted an increased appraisal so they could receive more more money. This is dishonest!
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| 04/03/2020 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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This ordeal began XX/XX/XXXX, when I locked in to an attractive 3 % rate ( see attached ). I was sent an urgent email XX/XX/20 by XXXXX to sign outstanding documents, which I immediately complied. I was contacted XX/XX/XXXX to see if I was available for XX/XX/XXXX closing. I scheduled a closing with my attorney for that day at XXXX XXXX. I was also sent a new CD, with the discount points inflated, without explanation. I did not catch it right away, and when I did, no one knew anything about it.A few hours before the day of closing, I was sent a conditional approval with 6 outstanding conditions. ( see attached ) I can not understand how a file that incomplete could made it past a pre underwriting submission checklist. Some of these items should have been reviewed and requested much sooner. I dropped everything, went to my office and immediately sent everything in. After our schedules closing time, I received more conditions ( see attached ). At this point, I requested to speak to a member of your leadership team, and was assured that my request to speak to someone would be honored. ( see attached ) XXXX called me Monday, XX/XX/XXXX, to see if I might be able to close later that day, since my rate lock was set to expire XXXX. I was already on appointments out in the field, and was unable, so we set closing with my attorney, again for XXXX XXXX Tuesday. I was sent a clear to close from XXX ( see attached ) and XXX ( see attached ) Needless to say, it didnt happen.
On Wednesday, I received another clear to close, and, once again, set yet another closing appointment with my attorney. I picked up my wife, and proceeded to closing. ( Because of the virus, we are in a mandatory shelter in place, so I was very reluctant ). My attorney did not receive the loan package until we were walking through the door, and presented it to us at the table. There was yet another CD, our third one within a week, with an undisclosed, unexplained increase in PMI and monthly payment. I called XXXX from the closing table, and he was unaware and said that he would check into it. After almost THREE hours of texts back and forth and waiting, I texted him and his last statement to me was Manager says he needs 10 minutes to update the file in the mortgage insurance. Then hes gon na have to ask the funder for a partial re-draw. He says he can not give a time frame for that. Im talking to the closer now.. I waited about 20 minutes, and then sent a message as our closer and attorney were staying late for a second day in a row. The closer is getting ready to leave here and we need to know something now. That was sent 4 hours ago. I never received a response. ( see attached ) Mr. XXX, I could attach dozens of more emails, but I feel that Ive made my point. There is obviously a huge breakdown in communication among your team, and countless hours of everyones time have been wasted. My rate lock is set to expire and no one seems to either have the competence, or desire to help me. I made a request for any rate lock extension charge to be waived, and a lender credit to be given for any unexplained, undisclosed charges. At this juncture, I leave it up to you as to what else may be done.
I never heard back from the CEO 's office, or any representative with any update, explanation or apology. My attorney called and was sent a new loan package. The Mortgage company never even told me that one was sent. I sent the CEO this follow up email today ... .I realize that your email is probably monitored and screened, and that you may not be reading this personally, but the non response by your office further adds to my negative experience with your company. I begrudgingly signed the inflated, unexplained documents and, since I did not receive the courtesy of a reply, or acknowledgement of my concerns, I will express my dissatisfaction through other means I am concerned about their lack of communication, lack of transparency and non disclosure of fees and changes to the terms of the loan.
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| 09/27/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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This is a summary of a complaint I originally submitted with the XXXX in XXXX Tx.
New American made several errors during the Streamline refinancing of my mortgage. My wife and I were told that we would receive a refund on our escrow account in the amount of {$1600.00}.
The problem started when we ( my wife and I ) decided to do a Streamline refinance of our mortgage with New American Funding. The New American Fund account rep XXXX XXXX, who originated the original mortgage on our home, was contacted about the new Streamline refinance program in early XXXX 2015. We had learned about this opportunity because we had received numerous mailings from other mortgage companies about the Streamline refinance options.
In the mean time ( XXXX 2015 ), New American Funding had moved to a new office in XXXX TX and they wanted all mortgage payments sent to their new address in Texas. Unfortunately, I was unable to stop an auto-pay service at my bank from sending out a mortgage payment to the old New American payment address in XXXX XXXX CA. I contacted New American Customer Service on XXXX XXXX, 2015 and told them about my problem with my recently mailed mortgage payment. The New American Fund Customer Service Rep told me to have my bank stop payment on the recently issued check and issue a new check to the XXXX payment center. I contacted my bank and I had them stop payment on the check sent to the XXXX XXXX payment center. Again, I contacted New American Fund Customer Service and informed them that I had put a stop payment on the check sent to the XXXX XXXX office. I told the customer service rep to make a note in his computer records that the stop payment had been placed on the check. As of XXXX XXXX, 2015 the funds from the original mortgage payment were back in my bank account. I proceeded to issue another check and I had it mailed to the XXXX TX payment center. The funds from this check were out of my checking account by XXXX XXXX, 2015. ( We have until the XXXX of the month before we are assessed a late fee. ) Leading up to the closing of the Streamline Refinance was a very disorganized process. About 3 days before the closing we were finally given the amount of the new mortgage payment, the final closing expenses and the refund amount for the escrow account {$1600.00}. The email with this information from XXXX 's assistant, XXXX, asked us if we wanted to proceed with this refinance process. We decided to proceed based on the information we received in the email. The closing was scheduled for XXXX XXXX, 2015. So XXXX XXXX I go to my bank and I get a cashier 's check in the amount that XXXX specified in the email. At the closing the Closer tells me that I need a cashier 's check for a greater amount than the amount we agreed upon in the email. This is impossible because it is after XXXX and the bank is closed. After numerous phone calls to XXXX and his office he decides to absorb the difference. At the closing we are told that we should receive our escrow refund {$1600.00} in 60 days.
We wait the 60 days and we do n't hear any thing from New American Funding and we do n't receive a refund check. Since we were anxiously expecting the refund check, I contact New American Funding and I get several different stories about why they did not send us the refund check we were anxiously expecting. The standard line I got from customer service was they had to do more research and they would contact me at a later time. Nobody from New American Funding would call me back. Finally after many attempts, I did talk to a supervisor, XXXX XXXX. She tells me that some mistakes had occurred in the processing of our Streamline Refinance loan.
This has been a very disappointing and trying experience for my family. We based our decision to proceed with the Streamline Refinancing based on the amounts that were indicated in the email.
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| 02/04/2016 |
No |
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- Credit decision / Underwriting
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Web |
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On XXXX XXXX XXXX I " officially '' started a refinance on my home and property with New American Funding Inc.
I have suffered personal loss and damage due to the negligent handling of this loan and the entire process. I have suffered severe mental anguish and loss of work time and negative effects from the stress caused by this situation.
I chose New American Funding Inc. based on the offer they made on cash out refi terms and conditions.
All of the conditions for the loan were complete on XXXX XXXX XXXX. This is after being told that the loan was in " final underwriting '' several times.
From that day forward I was given assurances from three individuals that the loan would finalize within days. The lender on the mortgage that I was refinancing let me know that there was a final payoff given with a good until date of XXXX XXXX XXXX. I was informed that the VA appraisal had to be paid for the closing and that they would take the appraisal fee from closing as they " do this all the time and it is no problem '' I offered to pay it upfront as I had initially agreed because of how long the process was and I wanted it to finish I did not hear back for 10 days, I sent emails and made phone calls almost daily trying to find out why we were not doing the docs and asking what the status of my refi was.
When I called and asked for a supervisor or manager to call me back the processor that I had been dealing with called me back and said that the appraisal fee could not be held out at closing and I would need to pay it now with a credit card. We were at XXXX and I asked if I needed to take precautions with some of the debts that I had the intention of paying off with the cash out at the closing and was assured again that everything would be closed in just days.
Another week, me calling and emailing to check statuses and request the closing with no return calls or answers to emails. Then in near panic I called and emailed the loan originator to see what was going on. I was again assured that everything was fine and the loan would close before the end of the month as it was year-end and they would have to get it off their books.
The loan did not close before XXXX XXXX XXXX.
On XXXX XXXX XXXX the processor called to say that they were going to now put the loan into final underwriting and it should be ready in 3 days. I was called the next day and told that I had to pay a loan payment for the previous month to close the deal because it was showing late. I paid it immediately and forwarded a copy of the payment within 2 hours. I waited a few days with no contact, then started the process of phone calls and emails to get a response from anyone.
On XXXX XXXX XXXX I received an email saying that they needed to do new disclosures because the terms of the loan were changing due to the late payment that showed on my bureau now. I was going to have a higher interest rate and additional fees.
I contacted the loan initiator that I had worked with on the initial approval and expressed my total and complete dissatisfaction with the company, the processor and underwriting. He agreed that the ball had been dropped and talked to a supervisor. When he called back the company was going to waive $ XXXX in fees due to the handling of the loan and process failure as well as the damage to my credit and the addition of late fees I incurred during the process.
On XXXX XXXX I did new disclosures with the still higher interest rate and the waived fees.
On XXXX XXXX I did new disclosures again.
On XXXX XXXX the processor called and said that she would like to talk to me about the late payments showing on my bureau.
She stated that the loan would not pass through underwriting due to the late payments and we were done with this loan.
I called the loan initiator and demanded some explanation of what was happening.
He state
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| 04/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We are in the process of procuring a mortgage for the condominium unit that we are purchasing at XXXX XXXX XXXX, and we were referred to XXXX XXXX, a loan officer at New American Funding, by XXXX XXXX, the sales manager of the condominium at XXXX XXXX XXXX.
On XX/XX/2022, we submitted a loan application to New American Funding via their online system. We provided all the information and documents requested with the exception of the signed purchase contract via their online system, since the file was too large for their system. On XX/XX/2022, we provided email communication to the loan officer and were able to attach the signed purchase contract. Following our application, we have requested multiple times, via both email and phone communication, loan estimates and mortgage rates in writing. But all requests were proven fruitless.
We have also expressed the desire to lock in a rate several times via email and phone communication, but the loan officer has repeatedly deferred our requests with various reasons regarding the market and new product releases at New American Funding. For example, On XX/XX/XXXX, in a phone conversation, we attempted to lock down a rate, but the loan officer told us to hold off, because a new investor was about to come on board that day and that would mean lower rates. On XX/XX/XXXX, we followed up on the previous day 's phone conversation regarding the prospect of better rates asking for quotes and a loan estimate ; however, we did not receive one. Subsequently, we have followed up many times via email communication requesting for rates in writing and loan estimates with the loan officer so that we may make an informed decision on how to proceed ; however, we never received any rates in writing or loan estimates with New American Funding.
Due to our concerns, we contacted the customer service at New American Funding twice to request having our loan application switched to another loan officer. The first time on XX/XX/2022, we contacted the customer care number at ( XXXX ) XXXX. In this phone call, the customer service representative said that they will follow up on the following business day. However, we never received any communication from anyone on the following business day. The second time on XX/XX/2022, we contacted the New American Funding XXXX XXXX branch at ( XXXX ) XXXX to express our desire to work with someone from the XXXX XXXX XXXX. In this phone call, the representative advised that we needed to contact the XXXX branch manager to release our loan application in order to work with another loan officer. We contacted the XXXX branch manager, XXXX XXXX via email and phone message expressing our frustration with the lack of communication and transparency, our desire to lock in a rate, as well as resolution to our concerns. We received a phone call from XXXX XXXX later in the day, and was met with hostility. In the phone call, XXXX XXXX expressed that they are not required by law to provide us with a loan estimate, which we had requested many times. In addition, XXXX was unwilling to release the loan from the XXXX branch so that we may work with another loan officer, and told us that we should take our business elsewhere, denying our loan application.
Based on the lack of communication and transparency, the slow responses, the fact that the lender has never provided us with a loan estimate, nor communicated any mortgage rate values to us in writing over the 2 months time since we had first submitted our mortgage application, as well as the refusal of the branch manager to release our loan, we feel that we are being discriminated against, steered, and advised against our own interests. We have worked with a number of loan officers from other lenders, who had, at the latest, provided us with a loan estimate within 3 days of submitting our application.
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| 06/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am in a loan modification program with terms accepted verbally, on a recorded line, and in a loan modification letter. I made the agreed upon payment within the time frame given via cashier 's check and mailed it to the express payment address listed on XX/XX/XXXX. USPS reported a standard postage stamp would permit the payment to arrive within 3 to 5 days as there were no delays in delivery at the time of postage. I called on XX/XX/XXXX at XXXX CST ( 15min ) to see if the payment had been received. I was told it had not been received by the servicer yet. I requested an investigation as it should have arrived and I did not want any issues. I also stated the only form of payment the loan modification letter outlined is paper form via mail or through XXXX XXXX. The representative said by phone payments were also accepted. I expressed my displeasure with not being provided that information sooner as either by phone or electronic payments are my preferred choice. I also let the company know my online account did not reflect the loan modification status, nor did it permit payment for the loan modification terms. I asked if there was anything I could do to resolve the issue to avoid default on the loan modification terms. I was told no. I was then informed an investigation would be launched to search for the missing payment as it could have been somewhere in their mailroom and not have been directed to the appropriate department. I called back on XX/XX/XXXX at XXXX CST ( 46min, 59sec ) to check back in and to offer to cancel the cashiers check and make the payment by phone to avoid any potential issues. I was informed the investigation was ongoing and they would check to see if that would be necessary. I subsequently called XX/XX/XXXX at XXXX CST ( 6min, 1sec ), XXXX XXXX at XXXX CST ( 16min, 2sec ) XX/XX/XXXX at XXXX CST ( 30min, 56sec ) and at XXXX CST a requested call back ( 40min, 45sec ). Multiple times on their recorded line I attempted to immediately resolve any delay in processing via telephone and I was turned down. I followed New American Funding instructions to the letter and their delay in processing is now putting my home at risk. I referenced the multiple recorded conversations were I offered to resolve the matter immediately even before the end of XXXX and repeated times I was told wait on the investigation. There was time for me to cancel the cashier 's check and overnight the funds on XX/XX/XXXX, if they required paper payment via mail only, when I called to follow up on receipt. I was told their process is an investigation. I do not think that was their requirement as multiple XXXX representatives told me they could have accepted my payment by phone if I would have done it initially, but for now I should wait on their investigation. Every conversation was recorded. In the last conversation, I asked them to review the recorded line from my previous conversations. They acknowledged that is what was said by their representatives and me, but then stated I could not have made the payment by phone anyway. I let them know how confusing and contradictory that is. I also let them know that since my home had been in forbearance, I had multiple conversations with their representatives telling me they were not offering loan deferral, I would have to have $ XXXX to save my home, etc... and I do not know why they would treat me like this. Now I am told I defaulted on my loan modification despite XXXX acknowledging they did finally discover my payment with a post mark date of XX/XX/XXXX at XXXX CST on the envelope. They even sent a photo of the cashier 's check and envelope as I requested, but said that it does not matter. I re-verified with USPS if there was a delay in shipping, they repeatedly ensured me shipping times to XXXX TX from XXXX XXXX IL have been and remain 3 to 5 days.
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| 03/10/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX, I applied for an FHA mortgage through New American Funding because I saw on the XXXX XXXX XXXX website that they offered grants and access to other home buying assistance programs in Maryland. I submitted the application online and provided my bank statements, paystubs, and permitted a credit report to be run. On XX/XX/XXXX, I received a pre-approval and was assigned to XXXX XXXX ( XXXX # XXXX ) as my mortgage officer and discussed at length my current income and was directed to begin the house hunting process. On XX/XX/XXXX, I found a property that fit my criteria. I reached out to XXXX XXXX for an updated pre-approval letter with the property details and increased purchase price. XXXX XXXX then emailed me someone else 's pre-approval letter with all incorrect information. XXXX XXXX apologized for the error and resent an approval letter with a higher approval price. On XX/XX/XXXX, I again reached out to XXXX XXXX notifying him of a need to increase my purchase price. XXXX XXXX again did not object nor did he notify me of a need to reevaluate my income or any documents. He sent me an increased approval and on XX/XX/XXXX I made an offer on XXXX XXXX XXXX XXXX XXXX with a closing of XX/XX/XXXX. The offer was submitted with the pre-approval letter from New American ( XXXX XXXX ) and was accepted. The offer was accepted on XX/XX/XXXX. On XX/XX/XXXX, in connection with the offer I paid a {$3800.00} XXXX to the XXXX XXXX XXXX XXXX and paid for the appraisal, inspection, and XXXX XXXX totaling over {$1000.00} ( {$520.00} + {$39.00} + {$530.00} = {$1000.00} ). I called and texted and emailed XXXX XXXX a number of times once the inspection, appraisal, etc. were completed asking for updates. On XX/XX/XXXX I received an email from a Loan XXXX at New American Funding saying my loan had been reviewed by the underwriters and I was conditionally approved. The loan processor asked for 14 documents all of which were emailed to him by the next business day. I made numerous attempts after submitting to confirm with the loan processor and XXXX XXXX that they didn't need any additional information or statements and that we were good to close. I received no response. On XX/XX/XXXX ( 1 week before closing ) the loan processor asked for another disclosure to be signed. I signed right away and then again didn't hear anything from anyone at New American for over 24 hours so I sent a follow up email asking " Are we good to close? ". Over 24 hours later ( XX/XX/XXXX at XXXX EST ) the loan processor emailed me back saying " We are moving along well! '' and requested additional documents from me which I sent to him by XXXXXXXX XXXX EST on XX/XX/XXXX. It was then that I was notified by New American Funding that in order to close on XX/XX/XXXX the front porch of the property would need to be stained. I stained the porch on XX/XX/XXXX. There was no mention of not being approved for the loan at all. On XX/XX/XXXX ( 2 days before closing ) the loan processor asked for more documents. I never received a response back from the processor or XXXX XXXX. On XX/XX/XXXX, one day before closing, I reached out via email asking for instructions for the gift from my father that was a part of my approval and asking if we are good to close. The title company sent my realtor the XXXX closing summary for my review and my signing was confirmed for the title company at XXXX on XX/XX/XXXX. It wasn't until XX/XX/XXXX at XXXX pm ( less than 12 hours until closing ) that New American notified me that closing would be delayed and there may be an issue with my approval. There was no mention of me loosing my XXXX due to their delay and no mention of reimbursement for the costs incurred during this process. Due to XXXX XXXX and New American 's negligence I have lost over {$4000.00} in this transaction.
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| 12/02/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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We applied in XX/XX/2016 to get pre-approved for a VA loan.. Our contact was XXXX ( XXXX ). Things went a little slow but, we were pre-approved on XX/XX/XXXX. We found a home and signed a sales agreement on XX/XX/XXXX. We were told by NAF ( New American Funding ) that closing would be 45 days, closing date was set for XX/XX/XXXX. Signed appraisal consent form on XX/XX/XXXX Appraisal should have been ordered on or about that day.. We send an email to XXXX on XX/XX/XXXX to see if appraisal had been ordered. On XX/XX/XXXX I get notified that he was no longer with the company, our new contact was XXXX ( XXXX ). All paperwork had been provided to NAF at this time ie : tax returns, disclosures etc. The only thing they were waiting for was tax transcripts from IRS and verification of employment ( had all pay stubs ). Only thing that could go wrong now is if it did n't appraise .... It went bad here. I asked XXXX 3 times if the appraisal had been ordered, finally on XX/XX/XXXX he said he 'd find out. Concerned because it takes 3 weeks for the appraiser to be assigned. Asked again on XX/XX/XXXX. XXXX replied " I confirm that the appraisal was ordered ''. That was a lie! With our constant pressuring for updates, NAF/XXXX was forced to tell us that they had n't ordered the appraisal. The appraisal was actually ordered XX/XX/XXXX. They told us that there should n't be any problem with closing on time still ( another lie ), impossible at this point! My agent and I made numerous attempt to contact many people at NAF as she is a stay on top of it kind of gal. Often got no reply unless we hounded them. They were aware of our housing situation as our lease was ending and our landlord would not do a month to month tenancy. Bottom line is, if XXXX had really checked the status of the appraisal back on XX/XX/XXXX, he would have seen it had n't been ordered and gotten it taken care of. We were about to be out of contract on the house, seller asked for 100 % approval letter from NAF or for us to change lenders. NAF did n't reply. We were forced to apply at different lender and fully approved in 3 days. Fortunately the new lender sent full approval or we would have been at square one. We were displaced for 6 wks., living in expensive, temporary housing. We want reimbursed for the financial hardship they caused. We sent a letter to NAF with itemized list of cost and request for resolution on XX/XX/XXXX in the amount of {$5300.00}. We never got a response. They caused financial and emotional hardship to my family. Our son has XXXX and had to move 3 times in 6 wks.. Took us a couple months to get him use to the idea of moving once ( change is a XXXX for him ). We finally closed our file at NAF. XXXX ( sales manager ) tried to cause hassle when I asked for the appraisal to be transfered to new lender. Said " Effectively, we can not transfer an appraisal if it does n't exist yet '' Bologna! The new lender offered assistance in walking them through transferring it. Ultimately we ended up getting it transferred ourselves.
I feel that their incompetence cost me much more than the money I am asking to be reimbursed. They knew I pretty much only had closing cost saved. I was gon na have to spend that to live in temp housing. The XXXX they caused was crazy. We were homeless!! We do n't have family to lean on, our friends ca n't accommodate 3 people and two cats.. I feel like they did n't care at all. XXXX was looking into getting help with the cost we were going to incur. Everyday it was, I expect to have answer tomorrow. Then tomorrow again and again. I wonder if they would care if this was happening to them.
We realize that closing does n't always happen on the day. If they had n't dropped the ball, we would have closed on time and not been displaced..
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| 01/24/2017 |
Yes |
- Bank account or service
- Other bank product/service
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Web |
Older American |
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New American Funding, our mortgage lender has been holding a reimbursement check for water damages sustained to our XXXX home.
After 32 days of holding our check, ( and collecting interest ) New American Funding continues to change the requirements and the process of releasing our check every time I speak to them.
On XX/XX/XXXX we received a reimbursement check from XXXX XXXX XXXX to cover the costs of water damage to our home in XXXX, CA. The check was issued to my husband and I, AND New American Funding, the mortgage lending bank on our property.
I called New American Funding on the same day at XXXX. to ask what was required to process this check. I spoke to XXXX and she informed me : 1. They requested we send the " endorsed '' check to them.
2. They need the letter from XXXX XXXX stating the purpose of the check.
3. They need a " Summary of Loss Statement '' 4. Copies of " Paid In Full '' invoices 5. Include our Loan number and send all documents to their Property Loss Department I compiled this information and sent it out the same day, XX/XX/XXXX by US Postal Service - Certified Mail. They received the documents and the endorsed check on XX/XX/XXXX.
After returning from XXXX vacation and several phone calls later, I finally reached them on XX/XX/XXXX. I spoke to XXXX. He said they NOW required an " Updated Adjuster 's Report ''. I became very angry about not explaining this earlier and that they had not responded to me to explain this new requirement. I asked to speak to a supervisor. He said that is not possible. They will request a supervisor to call me. They would not give me a supervisor 's name or phone number. I asked them to call XXXX XXXX to get the required " Updated Adjuster 's Report '' since I was too upset to deal with them any further.
In addition to this conversation, on the same day, XX/XX/XXXX, I sent an email to New American Funding on their website to make sure this information was on record.
On XX/XX/XXXX at XXXX I received a recorded message from XXXX , a supervisor. She explained that NOW they needed the contractor 's information and additional required documents. They would be sending us a " Claim Dockage '' to be completed. We waited for the appropriate documents and never received them.
After receiving no documents and no phone call, I called on XX/XX/XXXX. I spoke to XXXX. She said they still need the " Updated Adjusters Report ''. They NOW need a hold harmless letter from us stating we will not hold New American Funding responsible for liens on our property from contractors. We sent the letter out by certified mail on the same day.
I waited to hear from the lender ... still no word. On XX/XX/XXXX I called New American and spoke to XXXX at XXXX. I asked for the status of releasing the check. He said they still needed the " Updated Adjuster 's Report ''. He would not connect me to a supervisor. He said they have not received the " Letter of Responsibility ''. He said after they have received all the documents, they will do a final inspection. This is the first time this was mentioned. I asked to be placed on the schedule for an inspection as soon as possible so that this issue could be resolved quickly.
On XX/XX/XXXX, after my phone call with XXXX, I called XXXX XXXX XXXX, XXXX XXXX, at XXXX. to explain that New American Funding needs an " Updated Adjuster 's Report ''. She was not available so I left a message to call me.
On XX/XX/XXXX, same day, I got a call from XXXX XXXX, a supervisor at New American Funding at XXXX. She explained to me that New American could release {$620.00} of the {$20000.00} check. I was informed the scheduler would call me within 24 - 48 hours to set up an inspection. I want New American to act in good faith and release the funds a.s.a.p.
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| 03/12/2019 |
No |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2019, I submitted an inquiry for applying for a mortage through XXXX XXXX XXXX, via XXXX.
On the morning of XX/XX/2019, I had a phone conversation with XXXX XXXX, Home Loan Consultant ( NMLS # XXXX ), in which we discussed my needs and desires in a mortgage. I informed him that we were preparing to make an offer on a house, and that we already had another pre-qualification in-hand, but that we wanted to shop around a bit, for better lending fees, etc. XXXX and I discussed our options, and we decided that the best next step would be to submit my documents ( including my last 3 months ' bank statements for all accounts, my most recent mortgage statement, my homeowner 's insurance declaration page, and the past 30 days ' paystubs for my wife and I ), so that he could send them to underwriting in order to determine my best options for a mortgage. He also took our dates of birth and social security numbers to perform a credit check, and asked for our realtor 's information, so that, in XXXX 's words, they could work together towards closing the loan.
The offer we were going to put on a house was contingent upon us taking one more look at the house, which we did on the evening of XX/XX/2019. When we were on our way to meet our realtor there, he called me, and advised me that he had received a phone call from one of the lenders we were working with ( who was XXXX XXXX with New American Funding ), who had mentioned that they may not be able to get us preapproved, as we did not currently have enough money in our bank accounts to support the down payment. This was already unacceptable, as XXXX had not yet even attempted to contact me to inform me of this, nor did I give XXXX any written permission to discuss anything with our realtor.
The realtor, XXXX XXXX with XXXX, said that XXXX continued on, citing specific balances in all of our bank accounts, and telling XXXX exactly how much we were short of our down payment. XXXX felt extremely uncomfortable with this situation, as it was unprompted, unwanted, and unwarranted information. XXXX XXXX disclosed a substantial amount of private information regarding our financial situation to our realtor, who mentioned that this was absolutely unprecedented, especially when the customer had not been contacted with this information, nor had they provided the proper authorization for him to discuss this.
XXXX finished the phone call with our realtor by asking if the realtor would like for him to call us and inform us, or if the realtor would like to do this himself - to which our realtor informed him that it is XXXX 's job to notify the customers who reached out to him directly, and that XXXX should not be involved in that process.
I spoke with XXXX this morning. He initially denied that he had disclosed ANY information at all to our realtor, until I called him out on it by citing that our realtor had specific numbers in regards to our financial situation. XXXX then responded by backpedaling, and suggesting that this was only for our own good, as to prevent us from getting into a bad financial situation, and that he would now like to work together to get us preapproved. XXXX was completely without any remorse for what he had done. I informed XXXX that we would absolutely not be working with his company further, and that I would be taking action based upon his violations of federal law, to which XXXX replied that I was free to do whatever I would like, because they are 'a member of the CFPB '. I advised him that this does not give him the right to violate federal law, and disconnected the call shortly thereafter.
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| 07/18/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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There were false, misleading, and predatory lending actions and practices from the lender, New American Funding. The loan officer who processed my application was " XXXX XXXX, Sr. Mortgage Banker, NMLS # XXXX ''. XXXX attempted to take advantage of me and rip me off with his misleading and false statements. XXXX would take information from me over the phone and give me verbal quotes for figures such as rate, payment, total cost, cash back and make a verbal deal with me. Then, the written quotes that XXXX would send me did not match the verbal quotes he gave me. For example, on XX/XX/XXXX I emailed XXXX a quote from a competing lender. I sent XXXX this information from his competitor upon his request as he promised to beat them on total cost. We specifically talked about the amounts I owed and the fact that I wanted cash back of {$10000.00} in pocket. XXXX took the competitor 's quote, called me back later, and gave me figures that beat the competitor XXXX XXXX. I told XXXX at that point I would go with him since he quoted me better figures that his competitor. When I received the final disclosure from XXXX on XX/XX/XXXX it only had cash back of {$4300.00}. I called XXXX to complain and he had no explanation as to why I did not have the requested {$10000.00} cash back built into the loan as we discussed. XXXX had his boss, XXXX XXXX, call. XXXX claimed to be a supervisor and immediately began yelling at me and trying to bully me with high pressure sales tactics. XXXX asked me what I was disputing and when I told him I was promised {$10000.00} cash back, he responded that I could have {$6600.00} cash back only. I asked him why and how he could immediately move from {$4300.00} to {$6600.00} cash back and he had no reason and only continued to yell at me and threaten to cancel my loan. At that point, I had enough of New American Funding 's bullying tactics and advised XXXX I would go with their competitor, XXXX XXXX. XXXX said his customer service department would call me, which they did the next business day. I talked to the customer service rep on Monday, XX/XX/XXXX, and reiterated my complaints that I had lodged with XXXX and XXXX. The customer service rep, XXXX XXXX, had no answer as to why XXXX could somehow magically and immediately find an additional {$2200.00} as cash back in my pocket the moment I complained. When I advised XXXX that it appeared clear to me that his company was trying to take advantage of me and pad their bonus and commission by ripping me off, XXXX had no explanation. XXXX threatened to close my application within two weeks if I didn't accept New American Funding 's incorrect and fraudulent loan offer, which is incredible considering the circumstances. I told XXXX that I was going with XXXX XXXX as I felt New American Funding was dishonest and tried to ripe me off and take advantage of me. XXXX advised he would call me back on Wednesday, XX/XX/XXXX, after researching this and provide answers. Not surprisingly, XXXX never called me back. However, XXXX called me back on Tuesday, XX/XX/XXXX, trying to browbeat me to reconsider closing with New American Funding and then he started to badmouth XXXX XXXX. When I told XXXX XXXX would go with XXXX XXXX to fund my loan, XXXX started to email me and threaten to cancel my loan. I emailed XXXX back on Wednesday, XX/XX/XXXX, that I was going with XXXX XXXX, to which XXXX responded that my application with New American Funding was closed. XXXX did email me the XX/XX/XXXX disclosure, which now showed the {$6600.00} cash back at closing with no explanation as to why the amounts increased.
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| 01/07/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We were selling our home in XXXX and moving to the XXXX, XXXX XXXX in XX/XX/2022. My credit is low, but I am working on it. We told New American funding this when we applied for a loan before starting to look at homes in the XXXX area. They provided a pre-approval and approved us to begin looking for and offering on homes.
We also had a mortgage forbearance going on our previous mortgage that we stopped in XXXX with plans for the first payment to begin XX/XX/XXXX of XXXX. I provided account statements along with all of the other information they asked for at New American Funding. We sold the home in Arkansas on XX/XX/XXXX of XXXX and repaid the forbearance plan along with the entire mortgage amount. We planned to use the proceeds we had left over to put a down payment on the new mortgage.
With New American Funding approving us, we placed an offer on a home and began a contract with a seller on our negotiated price. We had sent our XXXX XXXX and Option Fee, an inspection performed, and had an appraisal completed. During the inspection, the roof needed to be replaced. Not only did the selling agent ask, but our realtor confirmed with the loan officer that we had no issues standing in the way of closing before proceeding with the roof repair. The loan officer said we were good to go and confirmed we could proceed with the roof repair, and we agreed to pay a portion of the repairs at closing. Through the entire contract, I asked multiple times if we needed any documents or information submitted to make sure we always had things turned in within a timely manner. We were always told that we had everything and they were just having to go through steps to get things processed.
We stayed with family for a little while before leaving Arkansas since closing was set on XX/XX/XXXX for the house we were buying and closing on the house we sold was on XX/XX/XXXX. On XX/XX/XXXX we let New American Funding know we were leaving Arkansas and asked if we were still on track to close on the XXXX. They told us there were some delays but should be able to get it done before closing. On XX/XX/XXXX they said we would have to postpone because of the delays and wouldnt be able to close on the XXXX. Finally on XX/XX/XXXX after only being told there were delays they told us they would have to decline the loan because we had the forbearance on the previous loan without having XXXX consecutive payments post forbearance. We have documents proving the statement of satisfaction and a letter showing we satisfied the forbearance repayment even though we used proceeds to cover the forbearance and remaining loan. However, we were unable to close the loan and we have been left scrambling in a new city to find a place to live. New American funding has refunded the appraisal and stated they would repay the inspection. They have stated that they would not pay our XXXX XXXX and Option stating because it is an agreement between buyer and seller. However, they approved us to go down the path of buying, and they did not deny the loan within the contract period. I feel they should be responsible for the XXXX money and Option fee as well since they failed to complete the process within the contract period.
We have been working with an attorney, but I dont know how to put a dollar amount to the mental and emotional stress they have caused by approving us and then denying us once we have already moved. I could have handled being denied upfront, but what they did is wrong in more than XXXX way. My kids have had to spend XXXX in a hotel.
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| 01/22/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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Complaint regarding refinance application with New American Funding On XX/XX/XXXX I started a loan application to refinance my primary residence. It was to be a conventional 30 year loan, with almost {$2000.00} cash out to pay on credit card debt. I was told I was conditionally approved for the loan on XX/XX/XXXX. Then on XX/XX/XXXX, New American Funding decided they needed to include paying off the solar system I installed using the PACE Program. This increased the loan by over {$40000.00}, and I was ok with that. Another lender I had previously spoken to stated they did not need to pay off the solar, as it was tied to my property taxes. At this point, I was not going to be able to take out the cash to pay on my credit card debt, and I was ok with that. Next, on XX/XX/XXXX, I was given a new statement estimating my cash to close at over {$4300.00}. Two days later on XX/XX/XXXX, the cash to close was increased to over {$5300.00}. I was willing to pay the {$5300.00} because New American was going to pay off a couple of my credit cards. Finally, on XX/XX/XXXX, I believe, while I was on my family vacation, a representative from New American Funding told me over the phone that the cash to close was now going to be almost {$9000.00}. I find this interesting because the last bank balance I shared with them to prove I had the {$5300.00} on XX/XX/XXXX was about {$10000.00}. Because they could not get the loan done in a timely manner, I had to pay the mortgage for XXXX ( with a late fee ), as well as some additional expenses, so I no longer had that amount in my bank account, not that I was willing to do it. I told them that we were so far from what I originally applied for, I was not willing to, or able, to proceed with the loan. I voiced my displeasure with a vice president at New American Funding in a voicemail and they instructed my loan specialist to present me with an FHA Loan option that would cost considerably more every month. Now just today, XX/XX/XXXX, I have received a Statement of Credit Denial, Termination, or Change. It states that I was denied credit due to Income Insufficient for amount of credit requested. I am the one that declined the loan that I was offered. I wonder if New American Funding issued this to protect themselves from any repercussions, since I did state that I was going to file a complaint. Could they not have made that determination at some point in the previous three plus months while the application was pending? I felt that I should inform the loan specialist that tried her hardest to help me. I do not hold her responsible, as I do believe she was not at fault.
My main complaint is the extremely long amount of time this process took and the changing of the terms multiple times. It took nearly four months before I was presented with what New American Funding said were the final terms. I not only lost out on the saving due to a 0.5 % rate reduction on almost {$500000.00}, over a thirty year term. I also missed the opportunity to refinance with another company. I think it is totally unreasonable to take nearly four months to make a determination on a pretty simple refinance. The ridiculous time period went into the XXXX season and my family vacation to XXXX, where I was told not to use my credit cards and keep as much money in my bank account as possible. I told them I was leaving and they needed to get it done. Frustrating is a severe understatement. I do not know if this was simply incompetence, or something more unethical like an attempt to bait and switch.
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| 11/23/2018 |
Yes |
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- Trouble during payment process
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Web |
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I purchased a single family home in XX/XX/XXXX as my primary residence. I closed on the home on XX/XX/XXXX, and the mortgage lender is XXXX XXXX XXXX. My mortgage is an FHA 30 year fixed-rate mortgage, with a 4.500 % interest rate ( account XXXX ).
In XX/XX/XXXX, I was notified that the mortgage was going to increase from {$1600.00} to {$1800.00} due to an error in the escrow account. I have contacted New American Funding ( NAF ) multiple times to correct the issue, with no success. I have attempted to resolve the issue with New American Funding employee XXXX XXXX ( XXXX ). According to XXXX, who said he escalated and reviewed the account, I own 2 properties according to the mortgage documents signed at closing. XXXX said the increase in the escrow was to pay for the property taxes for the second property. I own 1 property, and the sale on XX/XX/XXXX was for a single property. I could not afford, nor did I attempt to purchase 2 properties. XXXX said NAF attempted to pay the taxes for the mysterious property which I do not own. ( NAF is unable or unwilling to provide any information on this mysterious 2nd property. ) XXXX said the second tax payment was returned to NAF by the XXXX County ( Georgia ) Tax Assessors Office. Along with the tax assessors returned payment for the second property which NAF stated they paid on my behalf was a memo indicating I was not the property owner of the second property and the tax payment had already been paid by the actual property owner.
In addition to continuing to collect the inflated escrow for 2 properties, I recently received another notice stating there was an escrow shortage for the 2 properties, and NAF would be collecting an additional {$110.00} per month in escrow to cover the shortage. NAF statements indicate they are again going to raise the amount due in escrow by {$110.00} due to an additional shortage. NAF refuses to adjust the escrow amount, despite the second unrelated property owner being confirmed.
I checked with the XXXX County Tax Assessors Office and confirmed the only property I own is XXXX XXXX XXXX in XXXX XXXX, Georgia XXXX ( parcel number XXXX ). This is one lot ; a one 3 bedroom 2.5 bathroom home. A copy of those records is also attached.
My XXXX property tax bill from XXXXhe county is attached, showing an amount due of {$2600.00} or approximately $ XXXX/mo. Also, my most recent statement from the NAF showing an escrow balance of a surplus of {$950.00} on XX/XX/XXXX after taxes were paid on the property I own as well as the taxes paid on the unknown property. On XX/XX/XXXX NAF sent a tax payment in the amount of {$2600.00} to XXXX County for the taxes due on the property I own. On XX/XX/XXXX, NAF also sent a tax payment of {$860.00} to XXXX County for the taxes on the unknown second property. This amount significantly higher than my annual tax bill and the excess amount should be considered surplus.
I have received no assistance from NAF, and they continue to collect hundreds of dollars extra in escrow every month without reimbursing the large amount of overages in escrow they collected for a lot I do not own. This appears to be a way for NAF to collect and keep $ XXXXs as a result of an error in the mortgage documents which NAF, as the lender, created and took to closing. NAF has been unable to show me in the mortgage documents where I purchased 2 properties. They are unwilling to correct the error they brought to closing despite ownership confirmation by the XXXX County Tax Assessors Office.
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| 08/17/2019 |
Yes |
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Web |
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I'm writing to report what seems like an unfair, deceptive business practice New American Funding engages in. I started the mortgage refinance process in XXXX 2019 with a loan office/consultant with XXXX XXXX from New American Funding. During the time, I provide the necessary information to determine if I was eligible and "pre-approved" for the refinance. After disclosing the information required to make a decision, I was informed that I was "pre-approved" for the refinance and at that time, I was told I didn't have to pay any cash at closing. That was the first time this was disclosed to me. Several weeks went by and was kept informed of the different stages of the loan approval process. Closer to the estimated closing date, I was still under the impression that I didn't need to pay anything at closing. I signed closing documents on XX/XX/2019. Prior to signing, I was told to write a post-dated check for JXX/XX/2019 made out to New American Funding in the amount of XXXX (this was the amount I was going to be refunded from my old mortgage company which was my escrow balance) My understanding for postdating this check to my new mortgage company was so that those funds can be placed into my new escrow account. I gladly wrote the check and the loan funded. XXXX XXXX came and went and the check was not cashed. I finally got an email from a XXXX XXXX - Staff Accountant on XX/XX/2019 that advised me that my "Escrow Advance Check" I postdated for XXXX was being deposited onXX/XX/2019. I responded the same day and asked to be cashed ASAP. I received a response saying that the check was going to be deposited on XX/XX/2019. Again, my assumption was the these were funds that were going to be deposited into my new escrow account. The funds eventually drafted from my account and I continued to monitor my mortgage account to verify the funds had posted. I noticed my escrow balance did not change so I decided to wait a few days. After 2 weeks I became concerned because there was no change to my escrow balance. I sent an email to XXXX XXXX (the Staff Accountant) inquiring about the missing funds on XX/XX/19. It appears she was out of the office so I waited a few more days. OnXX/XX/19, I decided to follow-up again. XXXX didn't bother to acknowledge my email appeared that she just decided to just "pass the buck" on to another representative who then reached out to me and acknowledged my request. I spoke to a XXXX with New American Funding to advised me in plain English that the funds I post dated were not deposited to my escrow account but they were actually used to pay for closing costs (I was given a figure of about $6,000 that were used to pay for closing costs and the balance was deposited into escrow) I was NEVER advised that any part of the escrow refund from my old mortgage company was going to be used for closing costs - on the contrary, I was always told I didn't need to bring anything to closing. Secondly, the request to post date the check was dubbed an "escrow advance" check according to email evidence. The representative from New American Funding apologized and advised me that there was nothing they could do and that they didn't know why the "sales" dept didn't advise me of such. I feel misled, deceived and lied to. This makes me question the business practices of this organization. This also brings into question the business conduct on the front end - it gives the perception of deceiving the consumer to lock them into a new mortgage and it should be investigated.
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| 03/02/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
Older American |
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Background : We did a refinance with XXXX XXXX for {$430000.00} with all the related fees ( appraisal, {$690.00}, lender fee {$1400.00}, etc., ) back on XX/XX/2021 ( interest 3.85 % ). It was XXXX last year ( I believe ), when XXXX contacted me again and said we should refinance again because he could promise us a loan of XXXX % and we could lower our payments by about {$400.00} a month ( see below for amounts ). We anticipated a closing date ( or so we were told ) of the end of the calendar year ). Toward the end of XXXX ( while we were looking for the closing docs ) XXXX called me and said alas, it would be devastating to his office if we closed before 6 months of holding the first loan. I agreed assuming the terms and payments would not change then things started to fall apart.
Closing date : From the end of XXXX, the new date given was the XXXX of XXXX. We have signed docs ( last XXXX the XXXX ) so we feel the actual close will be XX/XX/XXXX.
Interest rate : Promised XXXX XXXX, then promised XXXX % ( see the rate chart sent to me by XXXX above ), and actual rate is going to be 3.24 %. Seriously?? ( Wow ). Is this even legal?
Promised payment : {$1600.00} ( chart is available showing that amount sent to us by XXXX ) Actual payment : {$1600.00} ( was increased from {$1600.00} XXXX did not know why. He sent an email to his crew but no response from them, and of course, no answer for me (! ). Wow Closing costs : Promised {$0.00}.
Actual closing costs : Property taxes had to be paid 2 months earlier that I needed to ( {$5100.00} ), Home insurance had to be paid ( {$1000.00} ), XXXX mortgage payment had to be paid ( {$2000.00} ), and still had a balance left over of just under {$2000.00}. I was able to increase the loan amount to cover that. With all these items, I worked with a member of XXXX team, XXXX XXXX. So to cover the extra expenses, not only did I have to increase the loan amount to {$380000.00}, but ended having to pay points of 1.43 % or {$5500.00}. ( Wow ) Closing costs II : One of the last messaged from XXXX XXXX said I would get {$1300.00} back but the closing statement has me receiving a check of {$1100.00}. ( Wow ).
XXXX XXXX : In the middle of trying to hash out the details, with some slight increases to the loan, XXXX decided on her own to increase my loan from {$380000.00} to {$410000.00} no discussion with me, just an assumption that I did not want to bring money to the closing so this is how she would cover it Wow, really?
Promised communication : XXXX people to respond to any questions Actual communication : just terrible. Example : last Thursday, with the loan hanging in the balance, I talked to XXXX over the phone about several financial issues that did not match up and sent an email again to him personally which he acknowledged he received. ( I had sent an email days earlier to all XXXX people, no response by anyone ). He promised ( absolutely! ), that he would have answers for me the next day, Friday. Not only did I not get any email, call, or text on Friday, when I talked to him over the phone on Monday, he did not remember his promise. He then looked up my email, and tried to give me answers on the fly.
XXXX, I am just stunned at all of the above. I have no choice but to go forward with this loan. My only consolation, is that I am a Realtor, and have been one in XXXX XXXX for 20 years with many, many contacts. I will have many opportunities to warn people away from XXXX XXXX and your company.
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| 07/04/2023 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Servicemember |
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Original loan XXXX XXXX never missed payments and had been three months ahead On or Before XX/XX/2020 XXXX XXXX and XXXX XXXX excused and secured Loans The note without consent or contract Agreement with all parties.
( Note ) or Loan in the reduced amount from {>= $1,000,000} at 4.250 % to {$150000.00} at 2.990 % pre~ annum as stated IN NAF ACCOUNT..
I received a change of curriculum stance letter saying XXXX was the difference between the two loans brokers solutions. inc, dba New American funding, New American Funding aka Brokers Solutions LLC, NewAmerican.according to the information sent by your company in fact.
Federal Law requires Brokers Doing business to clearly disclose information and certain details about their financial products and services to consumers by law. including Annual percentage rate, covered under What is The Truth in Lending Act.
also stated by your letter ( deed of Trust ) dated XX/XX/2020 which you state was recorded In XX/XX/2020. The loan XXXX Loan officers and mortgage brokers are prohibited documents have been sent to the company many times and ignored.
The signatures are forged Contacting my employer after selling the fraudulent security notes does not have any point, besides the fact for 3 years of abuse due to my gender as a women but also implying a hair stylist is uneducated. Decriminalizing me for asking questions about the validity of the contract.
forced forbearance when our contract was three payments ahead Credit scores XXXX Illegally tried to force foreclosure adding excessive fees and attorney fees Adding two different insurance policies Title fees Appraisal Fees Would not speak to me about my contract and concerns After extorting my family for over XXXX cashiers checks only! to avoid losing our home After receiving the XXXX NAF sold the fraudulent note to XXXX XXXX the following month New American Funding ( NAF ) wording is misleading and unethical, defined as Predatory Lending Imposing unfair, deceptive, and abusive loans and terms on borrowers.
high Fees and interest rates, strip the borrower of equity, placing a creditworthy borrower in a lower credit-rated ( more expensive ) loan.
loan flipping Asset- based lending and equity stripping When I clearly stated we did not want to be placed in forbearance, when your agents called my phone number over and over again.
Your company produced A note or security agreement without consent or a contract to process the loan or Note. stealing much more than equity.
, A statement produced and sent by USPS Dated The XXXX day in XXXX of year XXXX No agreement to a No cash out~Refinance* the Reduced amount on your records.
the addeunum Stated the reason your company did a no-cash Refinance was due to an emergency Financial crisis, and the benefit your company stated was the Lower interest rate of 2.99 %, your letter tells that of 2.990 % per annum ( a Deed of Trust ) deed of trust executed the company the beneficiaries illegally One record stated XXXX XXXX was married, he was not Stated he was currently living and owned our previous property, that a Was for the new FHA loan XXXX they removed his name off the first mortgage ) He did not and had never owned the property, it was only in my name He did not work at the employer they used Using open source software to access our personal information and hack into our account Ip Using NAF technology agreements that where not signed
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| 02/23/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In XX/XX/XXXX, I was pre-qualified for a mortgage with New American Funding, and I was informed of the amount and I worked with my realtor in searching for a home. M realtor came across a newly constructed townhome in which I liked. The community opened for purchase in XX/XX/XXXX. I decided at the time to seek their lending company because of the perks of no closing cost, however they put me through it and didn't approve me. I returned to New American Funding because I was approved already and the team that I was working with, couldn't close the deal in time, so my realtor knew of a company ( XXXX XXXX ) that will buy the house with cash and I will lease it ( $ XXXX monthly ) and within 120 days I will have to repurchase it back from them or forfeit losing the home. New American assured me that the time was adequate enough to close and also it will allow me time to go through a home buyer workshop for down payment assistance. I expressed that because I was 5 months pregnant at the time, I wanted to get everything done before the arrival of my baby. I was assured that it will be done. XXXX XXXX purchased the home on XX/XX/XXXX, I had until XX/XX/XXXX to re-purchase the home. I attended the home buyer workshop in XX/XX/XXXX, I contact the New American Funding team to let the know I completed the class. I did not receive no response to them until XX/XX/XXXX, they was advised of the deadline of XX/XX/XXXX. They assured me again that we will be able to close by the date. Dealing with this team at New American they were constantly dropping the ball and there was always miscommunicate through the whole process. They informed XXXX of a closing date but never notified me, I found out through XXXX. They never gave a clear estimate of my closing cost up until the day before closing in XX/XX/XXXX. New American notified me in XXXX that I would have to return to work before I close and so that they can have at least 2 weeks of pay. I informed them that this was why I wanted to get closed before I go on XXXX XXXX. Even when I returned back to work, I still had to ask XXXX for additional time because the lender seem to not be able to get their duck in a row, they granted me of XX/XX/XXXX. XXXX understood because they saw that New American Funding was not organized and they had horrible communication. When XX/XX/XXXX came, New American wasn't able to get me closed on that date because they weren't proactive with getting in touch with the home appraisal company, I had to call myself and get some traction with them.Mind you they told me last minute that I had to pay for an appraisal myself. At this time, my expenses are increasing and losing on not getting credit while in the home. I gave XXXX XXXX $ XXXX for down payment plus {$1300.00} for 7 months. Then, when I finally received a closing date of XX/XX/XXXX, I was initially told that I would have to pay {$3500.00} in closing cost but the date before closing I was then notified that I would have to pay {$4900.00} in closing cost. Because New American Funding cause majority of delaying the closing date, I had to pay more out of pocket. My total expenses was {$19000.00} in the matter of 8 months. This experience as a first time home buyer caused me to have XXXX, I am completely traumatized by this experience and I have told my realtor that I probably won't buy another house because of this matter.
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| 06/13/2017 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I started talking to XXXX XXXX XXXX over 18 months ago to prepare a mortgage for a new townhouse that was being built. I communicated with them over that time as there were delays in development but I wanted to make sure they had everything they need for a simple 30 day closing. On XXXX XXXX I notified XXXX XXXX that we were ready to proceed and on XXXX XXXX we locked in a rate. Everything required was submitted and I prepared for my move. the week before closing, I suddenly was asked for documents that I had submitted 3 weeks earlier. Then they started asking questions as to why I was moving. I provided a letter of explanation as well as all the documents again being assured that everything is fine, they just needed an explanation of my move. 2 days before my scheduled closing, I was informed that they were not going to fund the loan unless I took an investment property rate. They did n't believe that I was going to occupy the house as my primary residence. I could n't believe this. They clearly just wanted to gouge me and make more money on the loan. I was misled through the whole process and at the last minute they pulled the rug out from under the whole process. It was also explained to me that the reason they needed some of the same documentation from me was because the person working on my file was fired and she did n't do any work ( so for 2 weeks no one was working on my loan ). The incompetence of the people involved in this as well as their lack of any urgency to get this resolved has cost me {$4600.00} in late closing fees from the developer and almost cost me the property as I had to start the loan process all over with another bank. I was lied to and misled through the whole process and told it was all going to be fine. My credit is impeccable and my income and assets are outstanding. There is no reason to not process my loan other than their own stupidity and deception. In all my years of being a professional, I have never dealt with such an unprofessional organization and been called a liar by someone I was trying to do business with. I also explained to them that on every mortgage application you have to check a box that says you are going to occupy this property as your primary residence if you are going to move in. If you do n't, then you commit mortgage fraud. They did n't care. After complaining, I was sent a note by the head of customer service thanking me for my patience and 25 days too late that they would be happy to fund my loan after further review. So clearly my loan was not reviewed in a timely manner, reviewed by the right people and only after a massive XXXX up and me complaining about the whole thing, did someone actually review it properly. Well, I needed to close in 30 days, not 55 days. If I was not able to close with another bank in the next 14 days, the developer was going to default my contract and sell my house to someone else. The stress and anger that I have been put through by this company has been unbearable. Sleepless nights, fear of losing my new home. My entire month of XXXX has had to be rescheduled to fix this XXXX up. I have attached all of the correspondence from the company from the beginning of the 30 day closing period. This documents all of my statements above and their incompetence in communications with me as to the status of the loan.
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| 02/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Used New American b/c my realtor gave me no choice. XXXX, XXXX XXXX, is a buddy of his. Thru out loan process, XXXX would refuse to answer questions. He would provide vague answers on the few questions he did answer. He at point referred to some text from their documents, but when I asked for a snip of it he refused to show me the actual text SEVERAL times. I became upset with the LO at XXXX point over closing dates. XXXX told me a date & time that was completely false. I called the closing attorney 's office about the date b/c it kept changing & I wound up being screamed at by the paralegal there & she's the XXXX who told me the first date & time XXXX told me was not EVER the plan. So XXXX lied to me about that. Because he had told me that date, that's what I took off work & had planned to close. Since it was a lie & never the truth, XXXX expected me to pay {$110.00} to " extend '' my locked in rates. I got upset, again, & said I'm not paying for it b/c the closing date I was given was FALSE INFORMATION. XXXX just sent me an email back basically saying tough, you have to pay it. In the meantime, I get a voicemail from my realtor. He tells me that he has spoken to everyone on XXXX 's side and I am quote " XXXX XXXX XXXX XXXX '' end quote. I have a transcription of the voicemail attached where he lets me know they've all spoken poorly about me & calls me XXXX. Good to know my XXXX isn't childish. In the same voicemail, the realtor also lets me know that underwriting can XXXX XXXX XXXX XXXX a deal at the last second ( screenshot of transcription attached. ) So now my XXXX & realtor have threated for my loan to go sideways at the last second. I'm beyond livid, so I reach out to XXXX corporate folks XXXX XXXX XXXX XXXX XXXX with put me in touch with XXXX XXXX. They seem receptive to my complaints about the XXXX talking badly about me & the threat of my loan not going thru. They tell me they've removed XXXX from my loan, which is great. ( They didn't actually remove him & he still got paid for threatening me. ) Fast forward a to my closing date. XXXX had given me another date & time for my closing, which is the XXXX date I was given. The final date rolls around & I'm sitting at home, waiting for XXXX to roll around so I can go close. The attorney 's office calls me at XXXX saying where are you, are you coming? I said yes, I was told my time was XXXX. They said no, it was XXXX. So once again, XXXX lied to me. He literally put my closing at risk AGAIN that day because I essentially no showed my closing because he purposefully told me the wrong time. The attorney 's office was gracious enough to still close. I learned from the paralegal that the sellers were only ever given XXXX closing date & time. I was told XXXX by XXXX, of which XXXX were correct. XXXX lied to me about EVERY SINGLE CLOSING date. I asked for some of my closing costs back, b/c I will have paid them over {$5000.00} to be talked badly about & threatened. They said they'll refund me some. Loan closes & XXXX XXXX, who I'd been emailing with, disappeared. No response. So I closed & now their promise of getting some money back has vanished. Neither XXXX or XXXX are responding anymore, either. Extremely poor business practice to offer a refund then disappear once the fund hit their bank.
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| 11/27/2023 |
Yes |
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- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
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Web |
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Around XX/XX/2023, I requested a call for information related to a XXXX XXXX XXXX XXXX XXXX with New American Funding. During the initial call information was shared about the property in question, my current mortgage or lack-thereof and why I needed the loan ( plans for the financing if received ). After the conversation with the loan XXXX XXXX XXXX, I decided to move forward, mentioning that I'd been screwed before by companies starting the process, pulling my credit, creating hard hits and then never responding. I was assured that wasn't the case. Over the next 2 weeks, we went thru the process of pulling my credit, letting me know what was needed, creating a portal log on, etc. Communication was excellent, XXXX was super responsive. I eventually was asked to upload documents into the portal, received a 'Congratulations ' progress update that I was moving on to the processing department/operations review and told that additional documents for the loan would needed but that as soon as I uploaded those, things would continue to progress. I got a strange email from a supposed supervisor of XXXX 's - XXXX XXXX asking how XXXX was doing ( now this was very early in the process and there was nothing to complain about yet ) ; regardless I responded after checking with him about my concerns ( the email looked sketchy ). I never heard from this " XXXX XXXX '' person ever again after replying. Fast forward and I get another email from a 'XXXX XXXX that explains she is the Senior Processor for the loan and works with XXXX but both of them can help and assist with making this 'process ' - 'Stressfree and smooth '. She sent me an email requesting additional utility bills, a letter of occupancy or something related to my plans for occupying the home and bank statements. All of which I sent within 24 hours. No communication via email, a call, text or anything was received to say that there were any questions or concerns with what I submitted. The immediate lack of communication started the red flag raising. The next process notification was received that I was in the 'Underwriting Review '. I need to have a home appraisal completed- which I did and paid {$520.00}. The report was supposedly going to be emailed to me by the Loan Officer or the XXXX XXXX ' appraiser. Neither was received after two weeks. A week+ after the appraisal, XXXX called and said he wanted to check and see if I had uploaded everything. I didn't know what he was talking about since the last step was the appraisal, I told him it was completed. He said he would email it me and also drop it somewhere for the underwriter to review and be back in touch. A week went by with no communication from anyone at New American Funding. I sent an email to XXXX today and received notification that my loan was denied for a '12 month occupancy rule ', nothing can be done about it and that my loan was closed. Everything about this process feels predatory, XXXX and unfair. It wasn't until my appraisal that the loan fell thru. All of sudden no communication, information and a lack of accountability or acknowledgment feels unfair. I requested a call with XXXX and he offered me a time of XXXX, never called and never responded to my emails.
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| 10/04/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I was on forbearance, ended XX/XX/XXXX. I called XXXX XXXX and awaited which covid repayment I was eligible for. I called consistently XXXX, XX/XX/XXXX and XX/XX/XXXX. I was advised each time there is a delay in the processing due to the high volume of others getting off the forbearance and I was secured until they get me a decision. In XX/XX/XXXX, I received an agreement to get a partial loan which included what I owed during my forbearance period and it could be paid tax free at any time even end of my term, in the meantime I could go resume to my monthly payments starting XX/XX/XXXX. I had the documents the lender sent me notarized and mailed back. I paid my XXXX, XXXX, and XX/XX/XXXX mortgage pmt on time. In XX/XX/XXXX I received another set of documents for a loan modification which confused me so I called the lender to clarify. I was advised there was an internal error but they couldn't clarify what it was and I had to redo the documents. These documents were completely different which increased my interest rate, terms, and monthly pmt so I made several attempts to different departments to figure out what happened. I was advised in XX/XX/XXXX not to continue my pmts until this was resolved by New American Funding. I was advised that they were going to reapply for my original acceptance and it would take at least a month. I got XXXX in XXXX for 6 weeks and called the lender XX/XX/XXXX and was told my acct was closed but they will reopen and send to lender again. XX/XX/XXXX I called and spoke to a lady and advised they will be sending me papers for a modification, the paperwork processed XX/XX/XXXX. I explained my situation again and she was said she would edit the request to a partial pmt plan instead of the modification. I called XX/XX/XXXX and was told that I denied the modification and my acct was closed. I asked to speak to the supervisor and XXXX came on apologizing stating my request was not submitted and they had to resubmit. By XX/XX/XXXX I went over the allowed owed amt that the lender allowed for a partial and to maintain the same interest and pmts and they can't help me. In XX/XX/XXXX I was still under the XXXX but I was told that the person that processed my information on XX/XX/XXXX was not trained in this process therefore it could pushed a few more weeks. New American funding made an internal mistake and have been pushing my pmts for the past year. I was efficient and followed their rules and regulations by filling out all appropriate and mandatory paperwork, had it notarized and made a legal agreement which they tried to take away due to their mistake because their staff wasn't properly trained. I made 3 pmts on time, I did everything I was suppose to and had legal paperwork but they procrastinated every month and put me in a higher debt than I should be in. I was lied to and told by different representatives of this company that they couldn't explain the original problem and now they are saying I have no choice but to take a modification and increase my payments with no fault of mine! Every call was an inconsistent answer to my questions and prolonged me getting my loan on track due to their mistake. Absolutely unacceptable.
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| 01/11/2021 |
Yes |
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- Trouble during payment process
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Web |
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As a first time home buyer, I wasn't prepared for all the possible scenarios throughout homeownership. I felt uninformed from the beginning and I apparently misunderstood a lot of things. Every time I referenced something I was told in the past, the lender either told me that wasn't true, or they never told me that.
After a period of time, and repeated problems communicating with them, I decided that I would not accept anything from them unless it was in writing. It was the only way I could prove what they told me. It took me over two years to get them to respond to me in writing and that was only after I made several complaints on social media platforms.
I was finally contacted on XX/XX/XXXX, by an XXXX of Customer service named XXXX XXXX. Her primary focus was on removing the Mortgage insurance which was one thing I was told could be removed after the first year and a very small part of my complaint with them. She told me that wasn't the case and the only thing they could do is refinance me if I had a favorable score. Which I did not.
That was all she talked about and was all ready to have one of her sales managers reach out to me if that was what I wanted. They have been repeatedly provided with highly detailed information about my issues with them and XXXX 's primary focus was refinancing. I suspect because that is best for them.
I replied back with highly detailed information about what my complaint involved and my current situation. I was pleading for help from them. From this point on, all she did was debunk every complaint I had and instructed me on how I was incorrect or misinformed.
The last time she replied to me was on XX/XX/XXXX. I had replied with my appreciation for what she had done along with comments and additional questions. I never heard from her again.
XXXX ran into XXXX and then XXXX where I was unable to make my payment on time. Three times a day like clockwork they called me. All I got from them was an employee that was focused on the automatic dialer and that was it. All they wanted to know was when I could make my payment and couldn't do anything else. not even transfer me to someone who could help.
I continued asking for help when they called me and eventually no one would answer. I just got a recorded message to call them. The calls stopped after XX/XX/XXXX when the payment was overdue. It wasn't until Thursday, XX/XX/XXXX, that I received another call from them. This time I got a live person. A gentleman named XXXX. I told him of the situation and that I had talked to XXXX XXXX 3+ months prior and she did not offer any options for me except for refinancing. XXXX informed me that the is a Borrower Assistance program and he could send me the paperwork.
So if this program was available to me 3+ months ago, then why didn't an XXXX of Customer service tell me about this? I make it very obvious to her that I needed assistance, but I guess she couldn't be bothered. Now I am already behind on my mortgage and owe them over {$3000.00} which I have no way to pay. This is going to have a serious and negative impact on me in many ways. And all because of XXXX 's failure to provide my options.
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| 04/13/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Annually, New American Funding evaluates your escrow account and makes adjustments to your payment to account for any estimated increases due to property taxes going up, or home insurance premiums increasing. Similarly, I imagine that they would do the same to decrease your payment if it was estimated that your property taxes would be lower, etc.
Unfortunately, New American Funding uses a process and calculation to estimate your escrow balance which assumes that you will have skipped a monthly payment for the upcoming year, and doesn't factor in that amount towards your escrow balance. This then leads to your escrow balance appearing to have a greater shortfall than would actually be the case.
For example, let 's say your escrow balance for the previous year was {$1200.00} ( for estimated property taxes ), so your monthly mortgage payment included {$100.00} in addition to whatever your normal principal and interest was to go towards that escrow account.
Now, let 's say that your estimated taxes increased by double, for some reason, and your estimated escrow balance to pay your taxes the following year now would need to be {$2400.00} at the time of payment, you would assume that your monthly mortgage payment would go up an additional {$100.00} to {$200.00} total.
This isn't how NAF calculates that though, instead, they choose to just calculate it based on the month with your greatest amount of " shortfall '', and choose to take a month of the 12 that they calculate everything for, and not factor in any payment from you for that month.
This then leads to your estimated shortfall being an extra whole month 's payment towards escrow ( now {$200.00} in this example ) greater than what it actually would be.
So, because of this, they end up asking to spread out that additional monthly escrow payment over the course of 12 months ( so {$12.00} in this example ) in addition to what it would normally be ( just an extra {$100.00} a month ).
For this example, it may not seem like much, but if your property taxes are in the thousands and your escrow payment is greater, this can then lead to an unexpected payment being required at the start if you wanted to just pay the difference at the front of the year.
I've tried several times to explain this to their customer support team and escrow calculation teams, however, the customer support team has been totally useless in helping thus far. One of their escrow agents finally understood what I was saying, but indicated that as this was done by a computer to calculate everything, there was nothing that they could do to resolve the situation.
I've uploaded documents to show where this occurs, as their Account Projections Total Balance/Beginning Balance is based off an incorrect amount ( calculated from Table 2 / Escrow Activity History ) where an estimated payment is not made in the " previous '' year. Interestingly, they do estimate that one of the months payment will actually occur, with an E next to the payments actual, but for some reason do not do it for ALL of the current/future months that occur within the escrow activity history table.
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| 06/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX, XXXX XXXX, XXXX # XXXX, Sr. Loan Officer, of Broker Solutions , Inc. d/b/a New American Funding ( NAF ), XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX contacted me. We discussed my desire for a refinance to replace a higher rate first and HELOC mortgages. He proceeded to send me an email listing items to send to him such as XXXX tax return, mortgage statements, bank statements, insurance binder, SS-5, etc. I sent these items to Mr. XXXX using my military grade encryption service, '' XXXX ''. Mr. XXXX contacted me stating he couldn't open file. I had to explain how encryption and recipient verification worked since he forwarded the email to his underwriters. He asked that I send them again which I did. I received notice he downloaded the docs. XX/XX/XXXX Mr. XXXX has follow up questions and send a link to load the documents requested via NAF 's website. This seemed odd 2 days after sending using my data encryption, he extends access to his company 's website. XX/XX/XXXX Mr. XXXX urgently contacts me about signing on to the website. On XX/XX/XXXX, Mr. XXXX calls and says he needs certain manual signatures on paper application mailed. He said that signing these forms would enable signing electronically, and if they were not sent immediately the entire loan application process would have to be restarted. I said that these would have to be faxed and he would call me after a meeting. Mr. XXXX never called and on XX/XX/XXXX, I receive my application with all of my personal financial data via regular unencrypted email.
This violates Reg P of the Gramm Leach Bliley Act. It also violates handling customer financial data with due care. Mr. XXXX exposed all of my financial data including SS #, credit card # s, bank accounts. All of the information for identify theft was made available in an unencrypted email.
I called the company and spoke with the Office of the President. The rep was XXXX XXXX who immediately authorized the purchase and reimbursement to me for a service XXXX On XX/XX/XXXX I purchased the XXXX, confirmed my credit freezes, and sent the receipt for {$230.00} to Ms. XXXX. I haven't heard back as yet. In the meantime, I have had an attempted use of one of my credit cards, and have changed the account numbers. This has been a very upsetting and disruptive event. Resulting from NAF 's and Mr. XXXX 's needing access to my credit files twice, allowed an unscrupulous loan co to receive my credit files. My fico score is now lower by 25 points and this severely impacts my being able to receive a mortgage at favorable terms from another lender. All of this rests with Mr. XXXX 's failure to exercise proper judgement, adhere to his firm 's data submission policies, improper conduct under NMLS standards, and numerous federal laws like GLBA, SAFE, HiTech requiring that consumer financial data must be protected at all times and encrypted when sent via the internet.
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| 09/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Working with New American to purchase my first home put me at risk of both losing my desired home and {$17000.00} ( earnest money + gains on the stock I sold for closing costs in good faith this would be done XXXX + inspection ).
Below is a recap of miscommunication and negligence to date by the company. Contacts I have worked with are XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX.
XXXX pre-approved me for a loan at 10 % down with a rate match of 5.85 % with manager approval XXXX. My formal mortgage application then kicked off XX/XX/22 and XXXX advised me she had all the documents needed to move forward with underwriting. My appraisal was completed XX/XX/22 and came in slightly above my offer- all good news.
On XXXX ( Monday the week of closing ) I received an email from XXXX that my loan was at risk of denial but there was a solution where I would put 15 % down with 4.99 % interest rate. This was the first of 3 incorrect quotes for a path forward I would get from XXXX in 48 hours. I received a follow up email XXXX that I had 2 path forwards to avoid my loan being denied : 15 % with a higher rate than initially quoted or 20 % down. I decided I wanted to move forward with 20 % down to avoid paying upfront MI.
On XXXX I was told the 20 % down path previously quoted as an option would be denied due to impact on my reserves. The only path forward that would be approved was 15 % down. I asked to speak with a manager however they did not call me before leaving on vacation/OOTO XXXX.
Beginning The afternoon of XXXX I began working exclusively with XXXX because I could not trust any of the loan terms XXXX was quoting me. I raised concerns that XXXX XXXX the escrow agent and the seller agent were saying XXXX was unresponsive to all attempts to contact her for updates to XXXX for loan docs ahead of signing.
I signed closing disclosure agreements for the path forward to complete my loan with 15 % down the evening of XXXX, keeping us on track to close XXXX sold stock and compiled the updated closing costs needed into my XXXX account, sending the updated documentation to XXXX first thing in the morning XXXX. I was told it was all hands on deck to get my contract paperwork out by XXXX XXXX. I had to reach out at XXXX after no one heard any updates.
I was then told XXXX - on my planned closing date - that there is not a path forward for New American to honor my signed closing disclosure terms. It is clear XXXX made numerous mistakes on my loan application - including not including my buyer rebate previously communicated to the title agency and across stakeholders. Not accurately quoting me terms impacted my ability as a buyer to shop my rate and lost my trust in the process. I attempted to resolve my issues directly with the company but after saying they would review my file I have not heard back in over 1 month.
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| 12/21/2017 |
Yes |
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Web |
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I closed on my FHA Streamline Refinance at the end of XX/XX/XXXX with New American Funding. At that time NAF took 60 days of escrow. They stated they would be able to float the {$5200.00} that also needed to be applied to escrow. Prior to funding, I sent them a check in the amount of {$5200.00} to be applied to escrow and it was debited from my bank account on XX/XX/XXXX.
All was well until I received an unpaid tax notice for my county taxes around XX/XX/XXXX. Why were these not paid is due to the company did not pull a recent tax cert but used one that was pulled at the time of application a month prior. I immediately called and it took a month to get my taxes paid and the issue resolved, I have emails of them admitting fault to this as well as them absorbing any and all fees that were related to the latency.
I thought all was taken care of until I received a letter XX/XX/XXXX stating my escrow had a shortage and my mortgage payment was going to increase by $ 300-400 per month to repay the shortage. The reason for the refinance was to lower my payment not increase it by hundreds of dollars.
I called on XX/XX/XXXX to resolve the issue and a gentleman with the escrow department ( very very helpful ) researched and did all he could. We found that only {$1100.00} was allocated to my escrow at closing ( 60 days worth ) This was out of his job grade and he had to escalate. I waited for two days for someone to respond and nothing. I then called yesterday XX/XX/XXXX and spoke to a customer service agent who then escalated. This customer service agent stated that there were notes that it was being researched and I spoke to another specialist on the XX/XX/XXXX that was working on it. That XX/XX/XXXX conversation never took place. I received an email the evening of the XX/XX/XXXX from the Director of customer service stating she is now researching and will get back to me when she has a response and has researched.
Several violations have taken place here within RESPA guidelines and I am sure you CFPB is aware.
Bottom line is ... I have no urgency from New American Funding to get this resolved.
My {$5200.00} that was to be applied to my escrow is missing. They now state I have a shortage. Where is my money? I just want that amount applied to my escrow and this would all be resolved.
Taxes were not paid at closing which is a violation. I would have never escalated this to the CFPB other than the fact that I have no urgency from them. Being in the XXXX XXXX myself for many many years and fully understanding RESPA, TRID REG B etc, I am shocked that a mortgage company would act in this manner and not provide some sort of resolution for their borrower.
Another note ... The CD and LE do not match even after I brought it to their attention which may be another reason I escalated this company.
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| 10/22/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I was in the process of purchasing a home and had some issues negotiating down my interest rate. The lender was dragging his feet on locking in my rate. That should have been the first sign of trouble, however we tried to stay on top it. When we were given the final numbers, we did not accept the interest rate at the time because it had jumped to a 4.25 We were initially working with the 3.625 rate. The lender tried to give us some excuse that it was out of his control. So we told him that we would like to decline, we would not be able to afford the new payment of XXXX with the rate he tried to give us. He asked us to wait so that he could " work some magic '' with the numbers. He finally said i did it, i got you a 3.625 and your new payment is XXXX. We were a few days from closing, I had already paid a deposit that I would surely be losing, and we had only limited time to close escrow, and fund the loan. The last week of the loan process was hectic and me missed some very important information. After we closed, about 10 to 11 months into my loan i started receiving letters from the mortgage company that my escrow account was short and that i would be responsible for paying back some funds. My new payment would now go up to XXXX and i also need to pay about XXXX in property taxes. I immediately sought out another lender, i was able to streamline my loan with an even lower interest rate and really concentrate on making sure my escrow account was done properly. We discovered that the " magic '' that XXXX XXXX with New American Funding worked, was only allowing XXXX every month towards our escrow account. Our initial paperwork with the title company showed an estimate of XXXX towards taxes, XXXX towards insurance, and XXXX towards PMI. How they were able to manipulate the numbers after closing is why I am reporting this. After we moved our loan, two days before closing New American Funding asked for a pre pay penalty that they revised from the initial payout numbers they gave. They wanted even more money from me before they would release the lien on my property. We had called customer service several times to resolve this however, this seems to be a standard operating procedure for New American Funding. I feel that we were victims of predatory lending and loan fraud. I thought the mortgage laws were stricter and helped to prevent things like this from happening. Our city was involved in one of the nations most horrific mortgage fraud cases with XXXX XXXX, so i assumed all real estate agents in XXXX California would cross there t and dot there i 's. I would like to have my initial paperwork audited and I believe there are more victims out there who have also been subjected to predatory lending and loan fraud by New American Funding. I also want this pre pay penalty to be refunded.
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| 08/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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This sadly is the second time I am having to file a complaint to try to get insurance settlement money that is in escrow with this New American Funding sent to me. Our house burned down XX/XX/2014 and New American Funding has been managing the insurance settlement funds as I had a loan against the house that burned down. We had problems getting them to disperse these funds before and I was given a direct contact who was supposed to assist us with all future disbursements named XXXX but when I called to speak to him he was no longer with the company and I was told anyone could help me. I asked for a final inspection and it showed the house was complete. This inspection was completed on XX/XX/XXXX. I requested the final draw amount and sent the letter via fax and mail they required, which was a document stating the repairs were complete, signed by me. I spoke with XXXX XX/XX/XXXX and she reiterated all they needed was the signed statement that the repairs were completed the completed inspection and that they would then be able to disperse the final draw. I received a letter XX/XX/XXXX stating they also needed a copy of the final bill from my builder. This was a news to me and so frustrating. Why do they keep adding requirements and not telling me in advance? The final bill from the builder had not yet been generated as we had a few outstanding change orders for some small landscaping issues. Furthermore what difference does it make if I owe more or less than whats in escrow? If its less does that make me less entitled to the funds? If I owe more does that mean I ca n't have the funds to pay the builder a partial payment? I was so frustrated with New American Funding that we decided to refinance the house with another company and I knew we were closing on that loan on XX/XX/XXXX with it scheduled to be funded XX/XX/XXXX so I opted to not send any additional documents as once the house was refinanced New American Funding no longer has any financial interest in my house or insurance money and would have to release the insurance settlement money. The loan I had at XXXX XXXX XXXX was paid off by XXXX XXXX on XX/XX/XXXX. I called XX/XX/XXXX to confirm the funds were being sent and spoke to XXXX XXXX at the call center at around XXXX. He acknowledged that the loan was paid in full but that I had to send the final bill from my builder. I asked to speak to a supervisor was told they were not available after holding for about 20 mins, that it would be 48 hours before they could call back meaning Monday. XXXX then said they never even received a request for the final draw. I asked why they sent those forms and requests and he did n't seem to have an answer. He said he could resend the request but without the bill the file is not complete and the request would be denied.
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| 02/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am responding to New American Funding and to XXXX XXXX XXXX, XXXX XXXX, Loan Administration. Unfortunately, New American Funding and XXXX XXXX claim is INCORRECT and the explanation provided has latent factors that are awry. Aforementioned in my original complaint filed on XX/XX/XXXX, aligns with the latest filing on XX/XX/XXXX. The request for PMI removal had required list of criteria that is outlined under the Homeowners Protection Act of XX/XX/XXXX. Those specific factors have been met and qualify for PMI removal. In addition, New American Funding requested a FORMAL WRITTEN REQUEST FOR PMI REMOVAL as I conterminously complied. However, New American Funding back trailed and asked to repeat considerations that had been acquired from the beginning. IN FACT, I have complied with those ALL steps for removing PMI. FIRST, XXXX XXXX failed to mention that during the process of New American Funding obtaining an Appraiser the Appraiser FAILED TO COMPLY with all property appraisal requirements and therefore, left out much preeminent factors to fairly appraise my property. FURTHERMORE, I find it peculiar that New American Funding chooses their own Appraiser and/or an Appraiser rather than selecting a third party that is conterminous with ALL PARTIES INVOLVED and remains a neutral disposition! Albeit, my property DID NOT HAVE A FAIR AND LEGAL ASSESSMENT as THEIR APPRAISER, New American Funding and XXXX XXXX FAILED TO RECOGNIZE the UPGRADES OF MY PROPERTY that would have CLEARLY met ALL REQUIREMENTS AT THE TIME. When I originally performed a public, market analysis of the property in XX/XX/XXXX, property value significantly increase to over 22 % and from XX/XX/XXXX. As the market value fluctuates, overall the home prices are increasing in valuation that impacts the specific criteria requirements. SECONDLY, in my original complaint with New American Funding I had proven that New American Funding had intentionally made delays for what appeared to be ulterior motives thereof. As with any considerations to PMI removal, the Homeowners Protection Act of XX/XX/XXXX recognizes fluctuations within the market in general. With that said, during the request for the removal of PMI and its process requires dedicated timelines outlined under the Homeowners Protection Act of XX/XX/XXXX. HENCE, from the beginning and as I ingeminate once again, in an effort to conterminously operate on a FAIR AND NEUTRAL ground, I am asking that I choose a third party to represent a choice in selection of a certified, licensed Property Appraiser to perform and conduct a fair assessment valuation for consideration of this matter thereof and, hereof! Since my request, it appears that New American Funding is failing to GRANT any parity and work together conterminously.
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| 06/16/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/XXXX I began my home loan application with New American Funding.
I was contacted by XXXX XXXX who was to be my Loan Officer ( XXXX # XXXX ). XXXX XXXX called me several times before sending me an email request for the following documents which were ALL provided to him either via their website upload page or email. The documents REQUESTED are listed below : eBorrower 's Authorization Agreement ( 1 page attached to the email ) Used by New American Funding to verify information using third parties if needed Be sure to sign and date this form Borrower History Form ( attached to email ) XX/XX/XXXX, XXXX AM XXXX - Your Home Mortgage Application - New American Funding - XXXX XXXX, Used by New American Funding to verify residence history and employment history/ and employment verification Paystubs Most recent 30 days and showing full name of employee and YTD W-2 and / or 1099 Most recent 2 years for all current and previous employments Bank Statements 2 months of most recent bank statements Include all pages even if the last page is left intentionally blank Do not white-out or black-out any information 401K / IRA / Annuity Quarterly Statement Include all pages even if last page is left intentionally blank Do not white-out or black-out any information Copy of a Valid Driver 's License or Government Issued ID After providing the requested documents, XXXX XXXX for a 3rd time pulled my credit which lowered my score again. I emailed XXXX XXXX for clarification. He assured me that my credit was great and I had nothing to worry about. Then I did not hear from XXXX XXXX for almost a month. He would not reply to my emails or phone voicemails. I had to call and speak to customer service and make a complaint. XXXX XXXX finally emailed me back saying he had XXXX for a 2nd time. He told me several time ( via email ) that he was finishing up a preapproval for me and would contact me but he never did. I sent numerous text messages and left number voicemails. I finally was given another person to work with XX/XX/XXXX by the name of XXXX XXXX. She requested that I send her all the email communications from XXXX XXXX ( which I did ). I was basically brushed off. I have never received any formal letter from New American Funding. I know in my heart I have been discriminated against. I provided all information and was told everything looked great. XXXX XXXX has never tried to contact me to provide me any information about my loan application. I don't know what my documentation was used for or who has possession of it. After two years, I still have not received any formal correspondence from New American Funding. I do however have ever email I sent to XXXX XXXX and if I received a reply I also have it. I want answers.
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| 08/09/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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My real estate broker XXXX XXXX told me to find another lender since XXXX XXXX XXXX was going through changes ( e.g. layoffs ) and was too short staffed to complete the mortgage process. So I called New American Funding and was connected to a XXXX XXXX. I told her I wanted to apply for a VA loan and asked her about credit scores and informed her that I have been dealing with a lot of issues surround identity theft and my scores are not the best. She told me she could look at my documentation and see if I qualified before pulling credit. I sent her over my documents and I didn't receive a response which put me on high alert. When I called XXXX XXXX was denying that she was able to view any of the 68 Attachments, then said she was able to view 6 then mentioned the credit card attachments which tells me she was able to view the attachments. When I questioned her inability to review the attachments she hung up on me. I called back and told her hanging up was suspicious in itself and unprofessional and I would contact her management and she hung up again. See below.
From : United States Veteran XXXX Date : Tue, XX/XX/2022 at XXXX XXXX Subject : XXXX : XXXX XXXX XXXX XXXX ) To : XXXX Good Morning XXXX XXXX XXXX XXXX Your loan officer XXXX XXXX received 72 attachments went through the attachments and did not call me back. I just found out {$2000.00} was stolen out of my business account yesterday by a scammer using fake identification on the other side of the country in Georgia. My name, SSN, DOB was sold to the dark web. I am a victim of identity theft and so I am on high alert when if comes to anyone who has my personal information. What I find suspicious is during the conversation, XXXX XXXX said she tried to access 6 of the 72 attachments and was not able to view all of them, then mentioned credit cards - however she claimed she only could view the first six attachments and I didn't mention anything about credit cards. In our initial conversation, I asked XXXX XXXX to review the XXXX XXXX report, and attachments and tell me if she could move forward before I would remove the freeze and have her pull another credit report. When I questioned XXXX XXXX regarding the attachments and how I was suspicious that she wasn't able to review anything- she hung up on me. I then called her back and told her I am a victim of identity theft and the fact that she received my documents but didn't respond was suspicious to me and I told her hanging up on me was not ok. XXXX XXXX had an attitude, with a New York accent ; and stated she is in your North Carolina branch. I would like this looked into and all of my files removed from XXXX XXXX 's computer. Thank you.
Respectfully, XXXX XXXX
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| 11/29/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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First off I would like to say thank you for taking the time to look over this.
We started to fall behind on our mortgage is XX/XX/XXXX. During this time we faced a tragedy. My husbands father was kidnapped and XXXX XXXX going into XXXX. We had to fly to Texas which is where his mom and sisters live to help them through this difficult time. He was found one month later in the XXXX XXXX desert XXXX and XXXX. Being the oldest we had to help his mom and sisters get through this tough time, helping them get back on their feet and paying for the funeral expenses as well as other miscellaneous things. Coming back home was tough, we came back to bills piling up. Trying to provide for our daughters while continuing daily life and catching u with everything else, to say it was difficult is an understatement. We had been trying to come up with the funds once the NOD was submitted but we found ourselves in a much deeper hole than we anticipated. During the time we were first trying to reinstate I was diagnosed with XXXX XXXX XXXX. Our lives went from what we thought was tough to what we are faced with now. I am still currently undergoing treatment but despite that our goal was to reinstate our home, in case anything happened to me my daughters would at least have a roof over their heads. We set up a XXXX page where we were able to raise {$43000.00} and I was able to get a {$6000.00} loan from a relative. A few days before the sale I requested a reinstatement quote so that we could see how far off we were. They stated that they could not provide one because it was tooo close to the sale date. I continued to try to contact XXXX XXXX XXXX XXXX XXXX but they refused to speak to me. The day before the sale I contacted New American funding in hopes to postpone the sale as the funds from the XXXX page where not readily available in my bank account but would be within 14 Days. New American funding refused to postpone the sale. I once again asked for a reinstatement quote which they finally provided on XX/XX/XXXX at XXXX XXXX the day before the sale. The day of the sale we were persistant in trying to postpone the sale, but even after showing them that the funds would be available soon they went forward with the sale. Today it has come to my attention that the 3rd party buyer was a company called Broker Solutions INC, well I looked them up and it just so happens that their DBA is New American Funding.our lender. That to me seems lik, e a conflict of interest and something that needs to be looked into. They sold it for exactly what was owed and now they can evict us and make a profit on it.
Once again I would like to thank you for taking the time
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| 09/29/2016 |
Yes |
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- Settlement process and costs
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Web |
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Last year we refinanced our mortgage with New American Funding to pay off some debit and potentially drop our mortgage insurance. The beginning of the process was promising but that quickly changed. The loan officer we dealt with was XXXX XXXX, there were many problems with the loan, XXXX being they said they were not going to go forward with our loan after they charged the appraisal fee because our current mortgage company reported we were 30 days late. After speaking with XXXX and XXXX and I believe XXXX other person explaining we had never been 30 days late I had to take matters into my own hands. I printed my own credit report which shows perfect payment history but that was n't enough luckily a wonderful person at the current company confirmed I was correct. XXXX and his team made no effort to fix this simply wanted to call it a day and cancel loan. The loan moved forward, we wanted a fixed loan of course because its common knowledge that ARMS are not always a good idea but XXXX promised that because we were doing business with New American Funding which does everything in house, we would easily be able to refinance again in 6 months at no cost and streamlined into a 30 year fixed and he would personally call us in 6 months to make sure this is taken care of. We trusted him after much going back and forth with him and moved forward. Of course 6 months later we heard nothing, I contacted XXXX who referred me to another officer in XXXX beach because he had been promoted to sales manager or something to that nature. The man in XXXX informed me that what I described is not something they do I would have to do a new refinance which would include all the normal fees and it would n't benefit me so to just give it a year or so. In addition to these problems we also did n't receive the same amount of cash promised at closing and when I began asking questions I was told " it will all shake out in the end '' I will get additional funds in the mail from escrow, XXXX of course nothing ever came. This was our first time refinancing and am sorry this was such a horrible experience and feel as though we were taken advantage and probably was told anything to keep us going so he could meet a quota, after all he did get promoted very shortly after our loan closed. We are now forced to refinance again to make sure we can keep our rate low and locked due to our income and pay thousands more that we truly do not have. I hope others can learn from our situation and New American Funding can enforce integrity as well as better customer service with their loan officers.
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| 03/30/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American |
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I have a loan with New American Funding with a first payment due on XXXX XXXX 2015 and payable by no later than XXXX XXXX, 2015 to avoid a late fee charge. I checked with the company to be sure that I could submit advance checks for the mortgage amount to be credited each month and NOT TO BE CHARGED AS A LUMP SUM PAYMENT REDUCING THE PRINCIPAL. I was told I could do this and was given instructions on how to ensure the transactions occurred as I wanted. On XXXX XXXX, I mailed XXXX individual checks for each month : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX with a memo on each check for the appropriate individual month 's payment. I sent a letter of explanation ; reiterating my conversation with the NAF rep. On XXXX XXXX I noticed the XXXX payment was not entered on line. I called on XXXX. XXXX and was told that due to the new payment system NAF " is at least 10 days behind posting and my payment should be posted Thursday and there would be no late charge even though the posting date would be real time. On XXXX XXXX I checked my bank statement and there is a transaction for each month 's check reducing my bank balance. On XXXX XXXX I called and was told that the corrections would be made within 7 days per the instructions I had originally submitted -- that there was an indication of a " notation in the system '' but it is not clear what it is - that the problems with their payment system are now corrected. I asked when would the corrections be made and she said she would call me to confirm the transactions have been corrected. I am skeptical because my instructions were clearly understood from the beginning ( or I was made to understand so ) and it appears they were ignored. I want to be sure the corrections are made, my instructions are followed as indicated in my letter to them and my follow up telephone conversations, that my bank account is reimbursed for the funds taken for XXXX, XXXX, XXXX, and XXXX. I do n't know what benefit resolution could accrue to be because they have debited by account 15 days prior to the XXXX mortgage due date, but if there is any I would like to know. If there is little or nothing in that regard, I will settle for the amount of the check for the XXXX 2015 mortgage due to be properly processed as requested and that New American Funding ensure that this problem is fixed and no customer has to endure this kind of stress of ineptness in the future ; especially when so much is done up front to avoid problems and confusion. ( See uploaded documents for details of this matter. )
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| 10/27/2022 |
Yes |
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Web |
Servicemember |
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My name is XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX
XXXX, XXXX XXXXXXXX Acct # XXXX Previous Complaint # XXXX I am sending additional information regarding the monies stolen from me during this transaction. XXXX, the dollar amount was incorrect after going back over our Mortgage XXXX paperwork we discovered well above {$200000.00} was stolen. As stated in complaint : XXXX we place a contract on our current home XX/XX/2021 and closed XX/XX/2021 because of the lack of communication and staleing on the behalf of XXXX XXXX XXXX XXXX became very irrate when he was called of asked specific questions and because I chose to pay off Approximatly {$100000.00} in debt after we sold our home on XXXX XXXX XXXX XXXX in XXXX day in XX/XX/2021. We wrote the contract as a XXXX month rent back.
However, we were kicked out of the home with a XXXX week notice because my realtor XXXX XXXX who became friends and business partners with XXXX XXXX was giving incorrect negative information to the purchasers of our home where we were renting. After examining thee Mortgagse summary we noticed only {$30000.00} of the gifts monies was on it howerver we also was gifted {$20000.00} were there is no documentation of it.
Additionally, As I informed you we had to stay in a hotel XXXX for XXXX weeks on our dollar because of the failed lack of a contract or a interest rate being locke in XXXX XXXX locked the interest rate a day or XXXX before we closed. However, we were never asked if we agreed to buy down a high interest rate of XXXX XXXX to XXXX XXXX. After speaking with another mortgage broker and showing him my mortgage summary documents. I understand this was to be disclosed to us and we shoul have sign a document agreeing to a high rate interest rate. We didn'nt however XXXX XXXX and XXXX XXXX together put this entire scnerio together att to make us lose the home by giving us a sub-prime mortgage which has just been transfered the third time through financial institutions.
We had to go to a hotel and the sellers allowed us to place our things in the new home garage because XXXX XXXX told them the loan was'nt going to close. We got this information directly frorm the sellers and the husband told me he threatened XXXX and cursed him out and have choose not to deal with him because he said he was a lyer and not on our side during our purchase. Food and hotel was approximatly {$4000.00} which needs to be added to the other stolen monies
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| 11/01/2019 |
No |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was seeking to utilize this lender for a new mortgage as a first time home buyer. Due to inconsistent information provided to me regarding state statutes, state options, and inconsistent information as well as frivolous advised to me in writing and verbally, I decided not to use this lender, my credit was ran for a second time again without my knowledge on XX/XX/XXXX by the same company and yet on my credit report it lists the company as " MISC '' vs their name. There was no document/ release executed by me that would have been valid to have my credit ran again by this party, they are NOT my credit union. Please have this noted. The loan officers name was XXXX XXXX.
This consumer also has not provided me with ALL written correspondence/transmissons ( EMAIL AND OR VIA REGULAR MAIL ) between their company and XXXX XXXX XXXX. I have asked to see any and all information and discussions that took place between this company, loan officer and any other employee within their company and XXXX XXXX. This information was requested due to inconsistencies of an approval, I was told verbally ( phone log shows call ) by employee XXXX XXXX on XX/XX/XXXX @ XXXX that I was conditionally approved but I needed to provide more documents, she emailed me the document request and I complied. The next day the loan officer XXXX XXXX called me ( phone log can confirm ) on XX/XX/XXXX ( next day ) @ XXXX and advised me I wasn't approved with a different reason which was never mentioned to me. I asked XXXX why would XXXX tell me I was approved less than 24 hours ago and now he tells me something different and if I was denied please send me XXXX XXXX official denial of what was sent to him, he advised that he would. As of today I have not received this information. I believe my request to XXXX XXXX for downpayment assistance for my first home was DELIBERATELY SABOTAGED by XXXX XXXX, I make this claim because since I first advised XXXX I wanted to use this entity he was totally against it from the start to the end. In order to rule out if this was true I request the names of the parties that XXXX XXXX and XXXX XXXX conversed with XXXX XXXX, I also request any and all correspondence between the parties. I then was told I wasn't denied but I needed to provide more information to XXXX XXXX. Obviously you can understand now the reasoning I am now filing this complaint. In addition inconsistent " numbers '' being provided by the lender.
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| 01/28/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I had been shopping around for a mortgage refinance and was looking to get loan estimates from multiple lenders to ensure I was getting the best deal while rates are so low. In that search, I came across New American Funding and found its terms appealing. I first spoke to XXXX XXXX, a Sr. Loan Officer at New American Funding , over the phone on XX/XX/2021. After we spoke, he emailed a short breakdown of possible refinance options that we'd discussed. He specifically told me I could apply and then look at the loan estimate to see if I would be happy with it before providing them with the required documentation. I proceeded to submit a formal application using the link he provided that evening. Two days later, XX/XX/2021, I checked the website and noticed it was asking for multiple documents from me without providing a loan estimate. I replied to his initial email and asked for an estimate because I wasn't able to see one on the website. XXXX did not respond to this email. The next day, XX/XX/2021, I forwarded the same email to him and asked for an update. He responded that evening by asking how much my home was worth and how much I pay in taxes/insurance ; I provided those numbers shortly thereafter. Monday, XX/XX/2021, I sent another email letting him know I'd gotten my appraisal back and the value of my home came back a little higher than I'd initially said, and asked for an update. Late that evening, he sent a Link to eConsent for faster loan processing -- again, with no loan estimate provided. I responded to the email saying I was just asking for a loan estimate. Later, I consented just in case that was preventing me from receiving the loan estimate ; it was not. Yesterday, XX/XX/2021, I still had not heard back from XXXX and still have not received the requested documentation, which other lenders have been prompt to supply and have been very responsive about. NAF made a hard inquiry on my credit for this refi application but provided me with nothing ; now all they've done is lower my credit score. Per CFPB guidelines, lenders must provide a loan estimate within 3 business days of receiving an application. New American Funding is in clear violation of this rule. It's clear that XXXX and NAF do not value the customer experience or care enough to obtain more business. This has been incredibly frustrating, and ultimately disappointing as I was genuinely considering refinancing my home through NAF.
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| 08/16/2023 |
Yes |
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Web |
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On or around XX/XX/2023 I was approved for a USDA mortgage loan of {$100000.00} by XXXX XXXX with New American Funding.
The interest rate would be 7.125 %, the down payment would be {$1100.00}, the seller would pay {$6000.00} in closing and a {$520.00} appraisal fee was paid to the appraisal company of their choosing by myself, on XX/XX/2023.
Fast forward to XX/XX/XXXX, 8 days before my scheduled closing date of XX/XX/2023, I was told the underwriter would not approve the loan due to my debt to income ratio.
Therefore, they flipped the loan over to an FHA loan with 5 % interest.
I was told the down payment for that loan would be {$5000.00}. The loan officer advised me to apply for credit cards and to take out a cash advance up to {$5000.00}. When that option did not fit my plan, she asked me to have my father sign a gift letter since he was going to give me the {$5000.00}, on XX/XX/2023.
She also upped the loan to {$100000.00}, based on her " ideas ''. When the seller is selling the home to me for {$97000.00}.
On XX/XX/2023 she informed me that I needed to pay the homeowners insurance, in the amount of {$2100.00}, for the year. She stated the receipt would need to be brought to closing with me. However, the current owner still has insurance on the home.
When the final XXXX came to me on Friday, XX/XX/2023, the loan amount was {$99000.00}, the sale price was {$100000.00} and the loan amount on the originated document was {$100000.00}, the interest rate was 7.125 %. The monthly payment was the only number lower than any of the originally numbers provided. The closing cost was {$11000.00} and the cash to close was {$7600.00}.
These numbers consistently changed throughout the entire process. Since nothing made sense and the questions I asked were not answered, on Monday, XX/XX/2023, I sent an email and explained to the loan officer that I would not be moving forward with the loan and requested that a copy of the appraisal be sent to me.
On XX/XX/2023 the loan officer XXXX XXXX with New American Funding called me and asked me if I was going to close on a home with {$30000.00} in equity. I kindly declined the option to move forward and asked her again to send me a copy of the appraisal. She stated she would mark my application as denied and send me a copy of the appraisal.
On XX/XX/2023 I sent an email to XXXX XXXX, XXXX XXXX, and XXXX XXXX requesting a copy of the appraisal, again.
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| 09/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Changes in loan terms during the application process
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Web |
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On Friday, XX/XX/XXXX, I agreed to the refinance mortgage terms offered by senior loan officer XXXX XXXX at New American Funding. I was issued a Loan Estimate and signed the necessary documents to begin the loan process.
On Saturday, XX/XX/XXXX, via email correspondence I inquired about making sure our rate was locked in and how that would work with the holiday weekend. XXXX replied that same day : " We can lock in the rate once we have received the e-signed disclosures and the below documents needed for our processing/ underwriting team. On Tuesday once the market opens up, we should still be fine and if anything worst happens in the market, I will have management take care of it ( your in good hands with me ). '' On Tuesday, XX/XX/XXXX, I began uploading the requested documents and was again in correspondence with XXXX via email. He never mentioned a single word about any changes to the loan terms.
On Wednesday, XX/XX/XXXX, XXXX called me to confirm that we were locking in the loan as all documents had been received and everything signed. He assured me I would be hearing from the appraiser very soon and we would be closing on the new loan in less than 45 days. Again, he never mentioned a single word about any changes to the loan terms.
On Thursday, XX/XX/XXXX, I received an automated email from New American Funding with an update to review and sign loan disclosures. When I opened these documents I found a new Loan Estimate showing a {$13000.00} increase in the loan amount, a {$4500.00} increase in origination fees and a more than double increase in discount point costs.
I contacted XXXX immediately to let him know I did not agree to these new terms and that if the loan he was now offering did not match what we previously discussed, we were no longer doing business. His response was somewhat curt and he made no attempts to rectify but simply wished me the best of success.
I believe his failure to inform me of such changes was completely intentional and deceptive. I had specifically reached out to him about wanting to make sure that everything locked in and stayed the same, to which he assured me it would, so he was very aware of my desire to stick to the original terms. He made it sound like the phone call was simply a formality to lock in the loan. At NO time in writing or verbally did he express a change in rate, a change in closing costs, or a change in origination fees.
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| 04/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been late but not behind, my concerns are : **New American Funding has not sent me requested information showing the months they claim late fees for, I do believe I overpaid the late fees, wired in through my credit union in the month ofXX/XX/XXXX 2018.
2. I paid XXXX and the claim I was to pay XXXX and have held without applying showing my account as behind, which I disagree with. my last payment for late fees was paid in excess of what was claimed as due, submitted via wire for just the purpose of not being late.
3. XXXX has put in place transfer from all customers to be able to transfer monies from one XXXX account to another, yet when I tried to pay my mortgage via the transfer numbers to chase for New American Funding, as mortgage lender, On the third time, after phone call from manager at XXXX XXXX I was denied, though I had done so on prior transactions, In each transaction, all of my information was submitted to assist in the application of funds, verified by XXXX employee on the receiving end.. XXXX called and has refused me opportunity to pay my mortgage that way even though it is a chase holding account, causing me to be late when it could have been avoided.
4. Manager from XXXX called yelling and screaming, for about 15 minutes, to upset me, then he says I need to record the conversation, I asked why the recording was not going all of the time, no answer, I hung up. As result of that conversation, he blocked my future payments to New American Funding, through the holding bank, XXXX as receiving account. ( New American Funding has established with XXXX.
5. Late payments were taken from my XXXX mortgage payment, and caused my account to look as though it was late without explanation.
6. I also feel my account is being targeted on a monthly basis, making things much more difficult than it has to be.
7. I have complained about the amount of time it takes for New Amer. Funding to apply funds, they in turn keep sending me the address to which I should send payments, it is the same place I have been sending, yet they are late every month applying the funds, sometimes two weeks.
I was having a very difficult time at one point and asked XXXX to allow me some assistance or arrangement to have one payment put at the end, I was denied, as was not offered any other form of solution, very irritating conversation with employee, during the month of XXXX.
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| 06/23/2021 |
Yes |
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- Trouble during payment process
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Web |
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I have been getting charged late penalty fees for my tax payments since I have owned my home since XX/XX/XXXX. To be clear, these are regular tax Bill 's. I have an FHA loan which requires me to have an escrow account pay for taxes on my behalf so I have no control over when payments are being made. I refinanced in XX/XX/XXXX in hopes that this would help solve this issue, and clearly mentioned to the New American Funding loan officer to ensure that my tax payments get sent out and confirmed by the deadline each year.
I have emails dating as far back as XXXX which states the ongoing status of my complaint about these penalties on my account with New American Funding, and it has been almost a year now and my case is still outgoing. The representative I am speaking to said that they are at the mercy of XXXX XXXX County, and can not do anything further until they are contacted back. Escalations have apparently happened, but clearly there isn't enough action in place to get things settled in a reasonable time frame.
So far, I have received the following : I have been getting threatening delinquent letters from the county saying that my house will default if payment is not received.
I have also been getting charged even more late penalty charges since, which keep getting tacked on to my yearly tax payments.
I have gotten a letter from as New American Funding saying that they are increasing my impound account because there wasn't enough money in there to cover tax payments. Mind you that the increase in taxes were also contributed to these ongoing late penalty taxes.
Most recently as of today, XX/XX/XXXX, I now received a threatening letter from New American Funding stating that my official taxes are delinquent and if they pay for it, then my mortgage payments will increase even more as a result of them paying, EVEN THOUGH, I have an ongoing open case with them about this matter. This delinquency is a direct result of this ongoing issue with escrow not paying on time or working with XXXX county to accept payment on my behalf.
I have lost thousands of dollars over the past 3 years of owning this house due to the incompetence of New American Funding and XXXX XXXX County 's inability to solve this ongoing issue. I know I am not the only one going through this issue either as mentioned on a call with one of the representatives.
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| 08/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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This complaint is against New American Funding ( AKA Newamerican Funding ), whose address is XXXX XXXX XXXX, XXXX XXXX, XXXX, CA XXXX I have a mortgage loan with them which requires monthly payments of {$500.00}.
On XX/XX/XXXX, I wrote a check ( No. XXXX ) in the amount of {$500.00} to Newamerican Funding for a loan payment due on XX/XX/XXXX. On or about XXXX, XXXX, a representative from Newamerican Funding called to inform me that they had not received the XXXX payment. I told them about having mailed it on XX/XX/XXXX, but they said it had not been received. In order to avoid late charges, I immediately made payment via debit from my checking account. I then asked what would happen if the check was eventually received. They said it would be credited toward principle on the loan. I said I did not want this and recalled them saying I would have to put a stop payment on the check ( Newamerican claims they reviewed the recording of the conversation and that the agent never said anything about placing a stop payment on the check. However, Newamerican refused to provide me with a transcript of the tape and refused to provide the name of the agent I talked with ).
On XX/XX/XXXX, I placed a stop payment on the check to make sure that if it was stolen, it could not be negotiated. However, on XX/XX/XXXX, Newamerican wrote me that my most recent loan payment had been dishonored by the bank for a stop payment and that they were charging me a {$25.00} fee. Apparently the payment had shown up, and despite my discussion with Newamerican, they cashed it. IT IS IMPORTANT TO NOTE THAT NEW AMERICAN FALSELY STATED THAT THE CHECK WAS A LOAN PAYMENT. In fact the required payment had already been made and nothing was due until XX/XX/XXXX.
On XX/XX/XXXX and XX/XX/XXXX I contacted Newamerican about the unauthorized {$25.00} fee. The most recent conversation involved agent XXXX XXXX and Supervisor XXXX ( refused to give last name, said his code was XXXX ). Both claimed that New American did not authorize a stop payment and that I had to pay the fee.
Newamerican was not authorized to cash the check lost in the mail and was not due any money on the loan. Despite this, Newamerican knowingly and deliberately placed me in the position of having to pay late fees or stop payment fees in order to obtain funds they were not entitled to receive.
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| 02/14/2020 |
Yes |
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- Trouble during payment process
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Web |
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Wednesday XX/XX/XXXX : New American Funding stated that we owed them XXXX cents. They stated that when we closed on our refinancing on XXXX that we did not provide enough money for the closing and that they used our escrow to pay for the closing cost. Because we used the escrow for closing cost we then owed them this cost when they paid our state taxes for the 2019 year. We told them that we needed an answer by Thursday the next day. We were told that by Friday we would have an update by the company due to them notifying corporate of this matter.
-- -- In addition, they are claiming that we need to spend XXXX dollars on hazardous insurance, because it expired in XXXX. We showed proof that we paid but they are still trying to charge us for the hazardous insurance.
Friday XX/XX/XXXX : We called and notified New American Funding, that if they do not have an answer for us we would go to the media, and obtain an attorney. We gave them to Monday, XX/XX/XXXX to contact us.
Monday XX/XX/XXXX : No response. Called New American and left a voicemail to XXXX XXXX in corporate.
Tuesday XX/XX/ : Contacted New American and spoke with a Mr. XXXX XXXX on the phone and he then responded via email.
Good afternoon Mr. and Mrs ... ..
We wanted to provide you an update regarding your escrow account. It is currently being researched with our management and our escrow department and is being reviewed with the right specialists. Allow us some time for us to provide you an update before the end of the business day on Friday. We thank you for patience on this matter.
Friday XX/XX/XXXX : We notified New American and XXXX that at this point, we have called and contacted daily. We have numerous responses from you that someone will get back to us, but each time we speak its still under investigation.
Monday, XX/XX/XXXX : Good afternoon : The ongoing research is being handled by our management and VP of Customer Service. Allow us to follow-up with them so they may provide an update. Thank you for your patience on this matter.
At this point we then contacted daily until XX/XX/XXXX: Thursday XX/XX/XXXX : Voicemail left on my phone : stating that the findings are that we still owe XXXX dollars instead of the full XXXX. We then called New American to notify them that we will follow-through and make a formal complaint to the CFPB.
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| 02/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I, XXXX XXXX, a consumer and customer of this financial institution, have a right to privacy pursuant 15 U.S. Code 1681a ( a ) ( 4 ) and 15 U.S. Code 1692 ( a ) as it speaks on my individual right to privacy. My private information regarding this account has been furnished without my lawful authority or my written consent. I am aware that my written instruction is needed to furnish any information to a consumer reporting agency. No lawful authority or written consent constitutes Identity theft in accordance with 15 U.S. Code 1681a ( q ) ( 3 ) and similar to REG V 12 CFR 1022.3, which is a fraud committed or attempted using the identifying information of another person without authority. I have not given my written lawful authority for this information to be furnished.
I am aware that in accordance with the Gramm-Leach-Bliley Act, I, the consumer have the right to know where and how to direct disclosure of my nonpublic information and should have been given an explanation of how to exercise that nondisclosure option. I have not received such an explanation.
Please provide the written instructions that I, the consumer gave to NEW AMERICAN FUNDING which has authorized this furnished account. If you can not provide me with these instructions written by me prior to this notice, this has been a fraudulently made consumer report using my identifying information and account NEW AMRCN FU XXXX must be deleted from all consumer reporting agencies immediately.
This is my written instruction to opt out of credit reporting for this account. If my instruction to opt out of credit reporting can not be honored, I request a statement on your companys letterhead signed under penalty of perjury stating why it can not.
I am aware, the making of any false, fictitious, or fraudulent statement or representation to a customer of a financial institution such as reporting inaccurate information is a direct violation of 15 U.S. Code 6821 ( a ) ( 2 ). I am also aware that whoever violates 15 U.S. Code 6821 such as a false, fictitious, or fraudulent statement or representation to a customer of a financial institution will be held liable under 15 U.S. Code 6823 ( a ) to fines under Title 18 USC 3751 with fines up to 500,000 for a felony by an organization or imprisoned for 5 years or both.
Sincerely, XXXX XXXX XXXX
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| 03/01/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I applied for a pre-approval with XXXX, Branch Manager ( NMLS # XXXX ) with New American Funding Mortgage Company. I explained to him up front XXXX ( my father ) and XXXX ( my boyfriend ) would be applying for the mortgage. I XXXX and XXXX ( my boyfriend ) would be living in the property my father would not. My father was willing to help us out in getting the loan. We provided XXXX with all the items he requested to get us pre-approved.
On XX/XX/2017, he provided us with a pre-approval letter for {$140000.00} with 3.5 % down going FHA. We presented the pre-approval letter to our realtor and we went out to find a property. We liked XXXX in XXXX as we felt it was suited for us. We wrote a contract, ran the numbers over the phone with the lender, before we presented the contract to the seller. Seller reviewed and accepted the contract so we proceeded in retaining an Attorney, hired a home inspector and radon inspector. To date we have spent {$500.00} out of pocket for the inspections, provided {$1500.00} in earnest money, and not sure how much out of pocket we 'll be with the Attorney.
After the inspection, we find out from XXXX the company he works for ca n't move forward with the loan. None of this make sense to us as he knew upfront what we were doing as we were upfront and honest. He came back and told us we could not purchase with 3.5 % down as my father and my boyfriend are not blood related and underwriting would not allow him. If we did want to purchase he said we 'd have to put down a hefty down payment. One which we do not have. If we would have known this upfront we would n't have spent the money to go hire a home inspector and release earnest money. We feel we were misled by XXXX, Branch Manager ( NMLS # XXXX ) with New American Funding.
I would like for New American Funding to return the costs associated with the home and radon inspection of {$500.00}. I am currently working with my Attorney to get my earnest money returned. I called the corporate offices of New American to file a complaint and requested to speak with XXXX Manager but never received a phone call from him. After waiting for several days, I called the corporate offices again and am disappointed on how this is being handled as if it 's like no one cares. I 'm still waiting for a call.
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| 10/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Fees or costs during the application process
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Web |
Servicemember |
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I am reaching out to express my concerns and file a formal complaint against New American Funding concerning the non-refund of {$1700.00}. These were upfront fees charged for mortgage services that, unfortunately, were not provided.
On XX/XX/XXXX XXXX my spouse and I collaborated with XXXX XXXX, a direct mortgage broker. We were informed that an upfront payment of {$1700.00} was necessary, which was explained as fees for a rate lock and buy down. We were under the impression that these charges would cater to the expenses related to our property 's mortgage loan.
Regrettably, New American Funding did not meet the expectations set. Despite our payment, the promised mortgage services were not delivered. We were introduced to New American Funding as the preferred Mortgage Broker by the Builder, who had promised a {$2000.00} allowance towards closing costs. We trusted their advice and made a payment close to {$2000.00}. They emphasized the volatile mortgage rate environment and suggested a XXXX lock/buy down as a protective measure. However, when we noticed decreasing rates and tried to contact XXXX XXXX, our efforts were met with silence. When we finally reached him and inquired about a rate reduction, we were presented with a policy that was not previously disclosed to us.
Fortunately, we found an alternative Mortgage Broker who offered a significantly lower rate without any upfront fees. We believe that New American Funding 's retention of the {$1700.00}, without providing the agreed-upon services, is both unjust and unethical. Their actions have caused us financial distress and significant inconvenience.
OCGA Laws or Statutes Violated : In Georgia, mortgage brokers are governed by the Georgia Residential Mortgage Act ( GRMA ). The specific statutes that might be relevant to this situation include : O.C.G.A. 7-1-1000 : This section pertains to the licensing requirements for mortgage lenders and brokers.
O.C.G.A. 7-1-1002 : This section deals with prohibited acts and practices, which might include misleading consumers or failing to provide services after charging fees.
O.C.G.A. 7-1-1013 : This section relates to the duties and obligations of mortgage brokers, which might be relevant if there was a breach of duty or obligation.
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| 04/01/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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BELOW ARE XXXX COMPLAINTS THAT WE HAVE AGAINST NEW AMERICAN FUNDING, WHICH ARE : ( 1 ) XXXX ILLEGALLY HELD REFINANCED FUNDS FOR TEN DAYS, WHILE THEY CHARGED {$80.00} PER DAY FOR THE LOAN PAYMENT ; ( 2 ) TWENTY-NINE DAYS AFTER THE FUNDS WERE DISPERSED FROM OUR REFINANCED LOAN, NFA ( THROUGH XXXX ) CONTACTED OUR CREDITOR AND ILLEGALLY REQUESTED THE REFUND OF {$5700.00} WITHOUT PROVIDING ANY REASON OR WITHOUT CONTACTING OR INFORMING US.
Here are the details of our complaints : We closed a refinance mortgage with New American Funding ( NAF ) on XXXX, 2017, which included loan consolidation of {$330000.00}. We were told that the funds of {$330000.00} would be wired to our creditors by Friday XXXX, since we did not have a " right to recind '' clause in the contract. Funds were not released, however, until I repeated called and threatened to request a Federal audit of NAF. Then after ten days the checks were reportedly sent and " lost '' and resent by NAF.
I contacted both XXXX and XXXX ( loan representatives at NAF ) several times, but neither wanted to offer a solution to the problem of the missing funds. We were charged {$80.00} per day for funds that were not released from New American Funding ... this means that NAF charged us approximately {$800.00} before the funds were finally released. ( Note : NAF claims to close over XXXX loans each month. That number multiplied by the XXXX dollars, could constitute quite a scam every month. ) Today, XXXX 2017, I checked the balance of our XXXX, reportedly paid by NAF on XXXX in the amount of {$5700.00}. I was told that XXXX ( contracted by NAF ) requested a refund of the {$5700.00} and the funds were returned without my knowledge!!!!!!! This sounds like a scam to me.
I am requesting a Federal Investigation of NAF and XXXX for what appears to be illegal practices : ( 1 ) charging for money that has not been released ; ( 2 ) Illegally requesting the return of funds that were paid through the refinance with no notification to us. ( 3 ) I am requesting a refund of {$800.00} for payments on our loan with NAF for funds that were not released ; ( 4 ) This may be a scam directed toward us, seniors ( over 65 years of age ).
Thank You!!!
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| 02/19/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a loan over the phone with New American funding on XX/XX/2017. I received from the VP officer XXXX XXXX pre-approved loan letter on XX/XX/XXXX. After delivered all requested docs, on XX/XX/XXXX, I received a written full loan approval letter which also stated go ahead to " remove all contingencies '' for my home purchase contract. Upon receipt, I performed my due diligence and obligations pursuant to the purchase contract and removed loan contingency. I would not have done so without the written full loan approval from New American Funding. I had sent all paper work, locked rates, paid for appraisals and inspections and had XXXX on earnest deposit held at Chicago Title. Unfortunately days from escrow, I was told that the VP entitled of my loan quit the company without notifying me and my agent. The loan passed to different loan officers who promised new closing dates. The new loan officer XXXX XXXX asked for more time as they need to unlock the files under the license of previous XXXX XXXX XXXX. It took me and my agent many phone calls and lot of stress to get escrow dates. I experienced many unethical behavior from their employee. XXXX XXXX assistant sent emails to my accountant without my previous authorization asking him to provide false information. My agent tried to talk to a branch manager XXXX XXXX XXXX who introduced to another employee XXXX XXXX XXXX who on XX/XX/XXXX told us they could not fund the loan. As my duty I canceled the purchase agreement as the seller could no longer wait. They put an offer on her new home in Arizona and the sellers of the Seller escrow was also pending on my escrow. While New American Funding VP XXXX XXXX recognized their employee 's mistakes and asked for all receipts of my expenses due to the delinquent behavior of a VP loan officer, I have only received 6 % of damages. It is unfortunate that a lender company like this one can cause harm people, and it is still in business. I am looking for reimbursement of earnest deposit in the amount of {$30000.00} lost due to the delivery of a Full Approval Letter by New American Funding in the purchase of a residential property contract in California in the amount of XXXX.
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| 04/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XXXX XXXX XXXX , I went online to find a Finance company and chose New American Funding, I paid the {$650.00} appraisal fee and was than told " they could not find a n appraiser that would drive out this far. '' I told them that was odd since I was only 28 miles from the largest city in the state and sit in the middle of three major towns. Then they told me that the apprais al fee had gone up to {$1000.00}, I protested this, changing the price after the deal was done and paid for already, so they said the extra would be added into the loan. At this point I said OK lets just get it done. On XXXX XXXX , XXXX they finally did the appraisal, Then at the end of XXXX I was informed that the appraiser was not certified to do the type of appraisal they needed and that a new appraiser had to go over it and sign off. Unfortunately no appraiser wou ld sign off so a new appraisal was done, that was done on XXXX XXXX , XXXX if memory serves me correctly. After that I kept calling and was told that it was sent in for approval and it would be any time now. Since then it has been and endless string of phone calls and emails with nothing happening. The first loan officer XXXX XXXX turned my loan over to XXXX XXXX after I first mentioned I was considering contacting you people, he than told me they needed more information from me, even though XXXX XXXX had assured me that I had done everything needed and it was only a " paperwork hold up '' but any way had had the papers emailed to them with in a few hours of the request. That was XXXX XXXX , XXXX . On the XXXX I informed them I would be on vacation from the XXXX of XXXX to the XXXX of XXXX but that I would have my phone and laptop with me so I could be reached at any time. XXXX XXXX called me on the XXXX of XXXX and said he expected to hear some thing any time now The file was sent to an underwriter for final review on the XXXX of XXXX . And here it is XXXX XXXX and I have had no word of any kind. I have repeatedly told them how frustrating their lack of communication is and I do n't know how to proceed. Any help would be Appreciated.
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| 05/18/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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On XXXX XXXX our house XXXX, in XXXX the insurance company settled with us an sent a check for the settlement with both my name and the mortgage company. I endorsed the check and send it to the New American Funding and they deposited the funds into an escrow account. My outstanding mortgage was XXXX and the settlement was for more than that amount so they sent me the difference to use as I pleased. I then asked for a dispersment for the demolition of the house, had an inspection and received XXXX. The balance in escrow was now about XXXX. The loans then sold to New American Funding ( confusing I know it seems like the same company ) and they then said I needed to resend all the insurance documents etc. I indicated they should and do have all of those and they needed to find them. After four weeks and multiple phone calls they finally had the documents, even though they had them the whole time. I was sent information that said you would receive payments in XXXX as the house was completed. Three weeks ago I spoke to XXXX as they had received the inspection report indicating the house was at least XXXX percent complete and requested the XXXX draw. I was informed that the XXXX draw was less then the normal thirds they would have send and that the XXXX draw would be larger to get us to the 66 % mark. I receive the draw and it was not the XXXX I was expecting, it was XXXX. I have a house that needs to be built and paid for. The person I called said they were considering the first payment they sent out the amount of the settlement in excess of the loan amount as a draw. However it is not. They have no control over funds about the mortgage amount. Also it does n't seem right that they continue to charge me interest on my loan and make interest on the funds they are holding against my loan. It has been very disorganized, they can not send or receive email and if you ask for a supervisor they can not transfer you. One has to call back in 2 days. They call outside of normal business hours for my time zone, and every person you talk to tell you different information. I need to amount to be corrected and sent as I have a builder I need to pay.
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| 08/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Fees charged
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|
Web |
Older American |
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XX/XX/2023 I checked my online account with New American Funding and found a {$300.00}. fee charged and added to my XXXX payment. They applied {$14.00} from my excess principal I paid in XXXX which left {$280.00} added to my XXXX statement. i called the company and was told they received info about a bankruptcy and that was what the charge was for. I explained I had not had a bankruptcy, and they replied they had received the info including my loan number. After several minutes of being transferred around a woman told me I would receive an encrypted e-mail with information regarding this and I need a letter of relief from the attorney. My son had declared bankruptcy, but I did not understand why his attorney would involve me. My son is living with me do to hardship but is not on the loan and has nothing to do with my finances. I waited to hear and finally sent a certified letter to his attorney, he replied through my son that he had no contact with New American about me or my loan.
The encrypted e-mail referred to " families banding together '' as presumptive reason for this {$300.00}. charge. Although any information regarding the legal basis for the fee was not included. Also no info as to whether this is a one time fee, an on going charge and a way to force me out of my .02875 % loan It took me several days to find an attorney with expertise in this situation to get an answer as to my questions. He said this is wrong, but hiring an attorney would be an prohibitive expense to take on a major company. He recommended I file a complaint with CFPB and contact my local government representatives. He said it was important, as I am probably not the only person dealing with this. I am sending the additional amount of the fee separate on a check with the notation disputed fee as per the attorneys recommendation to avoid New American calling me in default.
I am including encrypted e-mail and XXXX loan statement showing the fee as attachments. The e-mail was an internal doc. with opinion and no legal basis. I was surprised to receive this as a justification.
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| 09/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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|
Web |
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New American Funding ran a paid advertisement on the radio. The broadcast said that a special refinancing offer was available for people who called during the broadcast. The advertised rate was 3.375 % 30 year loan bought down to 2.375 % for the first year for a refinancing. Also, the ad said that there were XXXX closing costs. They kept emphasizing all of these points. I called during the broadcast and Spoke to XXXX XXXX, one of their lenders who did business in Colorado. We have EXCELLENT credit, and a large escrow in our house. I told him ideally we would like to refinance our first and second loans together and then he asked for all of our confidential information ( where we do banking, our salaries, our social sec numbers, etc ). He said he would get back to me in a few hours. Did n't hear from him. I called the company two days later and they tracked XXXX XXXX down. Yes he had the wrong email for me, but still did n't have the numbers. Then he called back and said he could only get us a 3.875 % loan with us having to bring in {$6000.00}. Now this did n't make sense and was n't what was advertised! I asked him for a good faith estimate and told him I was really unhappy. He said it was because we were trying to get cash out ( to also pay off a credit card ). I said " fine '' forget the cash out. I want the special offer of 3.375 % /2.375 %. He said he would go back and get me another set of numbers. Waited another 2 days. Then he still came back at a much higher rate. Said this was because the special offer was only for loans above {$410000.00}. Now I 'm really starting to get frustrated. The hidden limitations were not making sense. I told him to refigure the loan again ... the rate he was quoting me was ridiculous and way above market rates. I also asked him for a copy of the loan limitations. Then he said he would get back to me that day. Waited 8 hours .. no reply XXXX next day no reply. He only replies when I cancel the loan refinancing.
Either XXXX XXXX is playing games .. or New American Funding .. whom XXXX XXXX XXXX .. is playing games.
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| 04/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
|
|
My husband and I filled out an online inquiry for a pre-approval for a home loan on the website of XXXX in the morning of XX/XX/2022. Right after, we received a phone call from one of their lenders XXXX XXXX- a Sr. Loan Consultant. We described our situation to him and that we were looking for a pre-approval for a home loan. He assured us that he was licensed, so we agreed to ran both of our credit scores during this phone call, because he said that was necessary. He then sent us a list of items that we additional had to provide such as pay stubs, W2 forms, bank statements, drivers licenses, etc. He said if we provided these information until XXXX the same day, we would receive our pre-approval letter the same day in the evening. So we collected all the information necessary and uploaded everything through a link that he provided us in an e-mail ( see attachment ).
Unfortunately, he did not provide us with a pre-approval on that day. Nor on the following days. We sent another follow-up e-mail to him on XX/XX/XXXX to see if he had an update regarding the pre-approval ( see attachment ). We did not receive an answer.
On XX/XX/XXXX my husband received a phone call from XXXX XXXX XXXX. He had called us by mistake believing that we were different people. During that phone call my husband made it clear to XXXX XXXX XXXX who we actually were and that we were still waiting on our pre-approval letter and that he ran our credit and collected our personal information letting us believe we would be able to start our home buying process soon. We made very clear that we were rather upset with how our information were used with no outcome so far. XXXX XXXX XXXX assured us then that he would send us our pre-approval latest the day after.
It is now XX/XX/2022 and we still have NOT received any further communication from XXXX XXXX or anyone else from New American Funding. The company did therefore collect all of our personal and financial information, ran our credits without ever fulfilling their part of the agreement which was to provide us with a pre-approval.
|
| 03/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
New American Funding refinanced my property in XXXX. They were to refinance my home and 1 acre of land. Instead they refinanced my home and added 10 acres of land. I discovered this when I was looking to sale 5 acres of the 10 acres of land.
Mew American Funding stated they had accidently tied 10 acres to my mortgage, and offer to do a " release of lien '' for me in XXXX of XXXX. They seemed to have many problems, and in XX/XX/XXXX asked to do a re-fi again because of the problems with the release of lien.
After 5 surveys, 2 appraisals and credit reports. New American Funding stated that we were ready to close on XX/XX/XXXX, BUT I had to pay off a Loan of {$7100.00} in order to get the deal done. I told them I had to take the monies from my retirement account to pay off the loan, and I had 90 days to put the monies back in my IRA Account. SO i told them I would not do it unless this was a guaranteed re-fi. They stated it was, in writing and to pay off the loan. So on XX/XX/XXXX, I received the funds and paid off the loan. I was then told I had a closing and signing date of XX/XX/XXXX. BUT then on XX/XX/XXXX the day of closing, New American called and stated I had to pay {$10000.00} more in debt, and verify I was not paying for a car I had co-sign for. I had done all of this on XX/XX/XXXX. But XXXX the loan officer said they did not verify anything, and now needed to redo it.
I re-did all their needed information, and then they stated I did " not qualify '' and I was out of luck. I told them I had spent {$12000.00} on Surveys, Appraisals, and a loan pay-off. And the Senior Vice President said " Too Bad ''.
I need some type of assistance in the mistreating of a customer which has never been late or missed a payment. And because of their mis-handling of my mortgage, they have 10 acres of land and my home on a Mortgage of {$190000.00} which is worth {$470000.00}. Because they did not do their job correctly.
New American Funding - Senior Vice President XXXX XXXX XXXX @ XXXX XXXX Please Help solve this issue.
XXXX XXXX XXXX XXXX XXXX
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| 11/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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I am dealing with Identity Theft incident ( XXXX ) which started from XX/XX/2022 ( see complaint # XXXX ). While this previous incident is being dealt with through the bank thanks to the CFPB reports filed, I have now found ( XX/XX/2022 ) an unauthorized mortgage loan inquiry that was made under my name from New American Funding ( Reference number : XXXX XXXX # XXXX ) according to the credit monitoring update from XXXX XXXX. Between the beginning of the original incident XX/XX/2022 to this reporting time, I have placed fraud alerts and froze my credit on all XXXX credit bureau companies, and XXXX, and doing everything I can from my side to protect my personal information for any further damage. I have called the New American Funding company 's number XXXX XXXX has referenced ( XXXX ) at XXXX today, explained the situation, and the representative took down my information : name, phone number, State I reside in, and I provided the above reference ID # XXXX. They informed me that since it is holiday weekend, the appropriate representative will call me back probably on Monday. I did not get a confirmation email ( as I was already skeptical of giving them more information than needed and did NOT provide my email ) or a call back yet ( XXXX reporting time now ). XXXX XXXX shows some information that was " put in '' the application. Zip Code : XXXX ( XXXX, VA which is suspicious as the location is XXXX of my past address more than XXXX years ago indicating they are using my social security number and information attached to it ) Loan Type : Purchase, Purchase Price : {$280000.00}, Down Payment : {$56000.00}, and " Where in the process are you? " : Not sure yet. Upon more internet search it seems that XXXX might possibly be another scammer. I have found customer service phone number from New American Funding 's main website which is different from what XXXX XXXX suggests ( XXXX XXXX ). I have also left a message on this line to get verification from them and will wait for their call back on Monday as requested.
|
| 01/24/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
From the start of the process XX/XX/XXXX, critical errors were made by both parties, people make mistakes. However, more recent events leading up to this complaint, and unanswered questions ; have me very concerned : The Closing Disclosure I received yesterday is missing information on the CHANGED CIRCUMSTANCE DETAIL : Date of Change : // - has Empty date??
Explanation of Change : - is missing an explanation! Really!
( Do n't Lawyers do this part? Is there some loophole being exploited? ) At this point, I do n't trust the lender, and fear any mortgage payments would get botched as well. Now I have ran out of time since the closing has to occur by XX/XX/XXXX, and per the lender, not enough time to use my own Lawyer for Title. Today I hear rates are going up again soon, and the cost for me to refinance now, has gone up nearly {$40000.00}, over the term of the loan.
I find it hard to believe that this was in the spirit of TRID, RESPA, TILA, or VA program requirements. These are all new terms to me, as of this last weekend.
Since XX/XX/XXXX, many of my requests, questions, and concerns relating to document accuracy ; were played down and repeatedly ignored, most questions went unanswered. I made grave errors as well, not paying attention to detail, needed to insist on the corrections that I wanted.
I gave them a copy of my Certificate of Eligibility ( COE ), XX/XX/XXXX. They had my VA Appraisal XX/XX/XXXX, around the time I was duped into signing the Loan Estimate. None of the updated information had ever been put into a revised XXXX XXXX like I had asked repeatedly. I have to wonder, are these poor people just stressed out and overworked?
My rate lock had expired XX/XX/XXXX and I was led to believe everything would get corrected. Well into XX/XX/XXXX, they insisted I needed my XXXX, even after I had information confirming the COE was all I needed. I gave them the number, and followed up numerous times, did the UW ever call? ( XXXX ) I will become an expert before I ever try this again.
|
| 04/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My principle income comes from social security and a modest pension. In XXXX of last year I decided to re-finance my existing mortgage. I have an XXXX credit rating and no other debt. Several companies were prepared to refinance my mortgage. Throughout the process the working number provided by New American was a monthly payment of {$1600.00}. I provided EVERY SINGLE DOCUMENT RQUESTED IN A TIMELY MANNER. 7 DAYS AFTER CLOSING I received a letter saying that New American was insisting on additional flood coverage that would INCREASE MY MONTHLY MORTGAGE BY {$200.00}!!
This was never discussed for the two months prior to closing. My previous lenders did not request such coverage. Again, New American had two months in which to bring this subject up BEFORE CLOSING. That was the appropriate time to do so. Had they, I would have gone to another lender.
Mortgage Timeline - XX/XX/2021 : first contact with XXXX XXXX - XX/XX/2021 : Phase 3 : Underwriting is looking into the background of all involved parties and reviewing your entire loan package based on income, assets, and documentation.
- XX/XX/2021 : Emailed to XXXX a copy of my current flood policy - XX/XX/2021 : received document titled CHANGED CIRCUMSTANCE DETAIL with a list of changes that still did make any mention of additional flood insurance Estimated Monthly total Payment {$1500.00} - XX/XX/2021 : I received document with the following language : - We only need these last few items to continue to closing ; 1. Please provide a copy of your flood insurance policy. I have the homeowners insurance policy but it does not show the flood coverage. Is this in a separate policy?
2. Ive attached the flood FEMA findings. Please sign on page 2 - XX/XX/2021 : Signed Closing documents : XXXX + XXXX = XXXX - XX/XX/2021 ; Please Provide XXXX XXXX 7 days after closing!!
- Statement : XX/XX/2021 : XXXX - Statement : XX/XX/2021 : XXXX - Statement : XX/XX/2021 : XXXX NOW NEW ANERICAN SAYS MY MONTHLY PAYMENT IS TO INCREASE BY {$200.00} A MONTH!!
|
| 08/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
There seems to be an error on my consumer report furnished by XXXX XXXX XXXX XXXX And New American funding. On my consumer report, there is a late payment and Fraudulent items on my credit report which is causing me damage to me as a consumer and limiting my ability to extend credit. I allege that ( company name ) is willfully and knowingly furnishing inaccurate information and defaming my character as a form of extortion. According to 15 U.S. Code, A creditor may not treat a payment on a credit card account under an open-end consumer credit plan late for any purpose. According to 12 CFR Appendix B to Part 1022 I never received any the model notices stating that any negative information would be furnished to my consumer report. Why is this inaccurate information being reported when I have never received notice of the information and congress has stated there shouldnt be any late payments? Is ( companys name ) attempting to cause some form of harassment to me and violate my right as a consumer purposely? I was never given a reasonable way to opt or limit sharing my creditworthiness according to their privacy policy. Payment defined under 15 U.S Code 78m Payment is define as commercial development of oil, natural gas, or minerals therefore what form of payment has ( companys name ) has been excepting for the last years of under the United States Code it is define as commercial development of oil, natural gas, or minerals?
Is there a yield of the investment on the account due to me? Has the true nature and fitness of the agreement been provided to me? The inaccurate, false and fraudulent information being furnished on my personal consumer report needs to be corrected immediately as it is causing damage and defaming my character. I am demanding a response within an appropriate time of 5 business days to answer each concern I have raised in this complaint or I allege that there is a due yield of investment that has been misapplied as a billing error and shall be Returned back to me.
|
| 11/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my mortgage through New American Funding in XXXX. At that time, my payment was set up for monthly autopay with funds being withdrawn on the XXXX of each month.
This past XXXX, the payment was generated two days early - on the XXXX, which then put my account into overdraft.
I called New American Funding on the XXXX to find out why the funds were pulled two days early. The customer service representative told me I would need to submit my question online and to include proof of the withdrawal. I sent an email to " XXXX '' and included a screen print of my checking account showing the early date the funds were pulled, and my account with a negative balance. That amount would have been higher had I not transferred funds from another account.
New American Funding 's response : Thank you for your inquiry. Normally the transaction would not take place until the scheduled time and we are not sure why they tried to take it on the XXXX of XXXX. We have you set up for the XXXX every month.
We have received your bank information and forwarded it to our Cash department for review. Please allow them until the XXXX of XXXX to complete their review and provide us with an update.
I received no reply, so I sent another email on XX/XX/XXXX asking them to provide me with the findings from their cash departments review. I had hoped to have an answer by now.
New American Funding 's response : Thank you for your attention to this matter.
We have submitted a follow-up request to our Cashiering Department to research why the XX/XX/XXXX ACH debit was processed and cashed prior to the scheduled debit date. An update on this research will be available by XX/XX/XXXX.
Once again, no reply.
This has me very concerned. I authorized my payment to be set up for autopay to make it simpler for both New American Funding and for me. But pulling the funds prior to the date we had agreed upon is not right. Is it even legal? Will it happen again?
|
| 09/15/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Servicemember |
|
I 'm writing because I am veteran with a VA home loan from New American Funding and I am on my second attempt to get a loan modification to keep my home. I fell into a financial situation where I can not keep up with my mortgage payment. I contacted my lender for help and was advised to do a loan modification. During this process, I was also advised to not make any full or partial mortgage payments. We were also lead to believe that we were going to get the loan modification. After months of submitting papers and documents requested and almost XXXX XXXX XXXX in the hole, we were denied and our home was put in foreclosure. Had we been able to make full or partial mortgage payments, we would not be almost XXXX XXXX XXXX in the hole. We were very fortunate to get help from Keep Your Home California, they were able to help us reinstate our mortgage. I was also told by my lender to make a second attempt at the loan modification. Again, I have cooperated and submitted everything that has been asked of my wife & I. Here we are months later and I have not heard anything. We feel like our lender set us up for failure and had or has no intentions of helping us out at this point. We have tried to get our home refinanced through another lender, but no one will touch us because our credit scores have plummeted through this whole process. We are very unhappy with our lender, New American Funding, because of the lack of help and advice they have provided. We have XXXX kids and XXXX on the way and we do not want to lose our home. We do not want to sale our home and have to look for another one. As stated earlier, we would not qualify do to our credit scores to buy another home either. My wife and I just want our lender to help us and give us positive options so that we can stay in our home. We are not asking to cut our mortgage payment in half or to be excused from making payments, we just need some help by getting a lower mortgage payment.
|
| 04/11/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
In XX/XX/2017, we were devastated by Hurricane Harvey and forced out of our homes. In XX/XX/2017, our mortgage company offered us a 3 month payment relief and told us at the end of the 3 months, we can either pay the balance in full or receive disaster modification. We accepted their offer as it was much appreciated during this time. We contacted the mortgage company several times trying to understand the program but no one we spoke to had accurate information. We started to receive foreclosure letters and collection calls and we were very confused. We were then told we would be placed on a " trial '' modification and to pay a certain amount for 3 months and after the 3 months, we would be modified for the 3 months that were forbearance. Our credit reporting has been impacted and showing 6 months of late payments, something we were told wouldnt happen. We are STILL awaiting this so called disaster modification we have been promised for MONTHS! We have done everything they have asked of us but we are not getting any true help. Its been one lie after another and their " attempt '' to help us has become the worst nightmare ever. As first time homeowners, this experience has not helped us at all! We wouldve preferred to struggle to pay the mortgage along with temporary rent elsewhere versus dealing with this continuous battle of unprofessional and inaccurate information from the lender. I want our account fixed. We were also told we have an escrow overage that will not be released until we get our account out of default. Theyve been dragging their feet and wont fix this account in order for everything to go back to normal. We cant make payments over the internet because our account is all screwed up. They didnt tell us when they offered the disaster assistance that everything would end up screwed and confusing. The collection calls, the threatening letters, the continuous lies and negative credit reporting should be illegal!
|
| 03/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XXXX XXXX we secured a mortgage loan with New American Funding XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX. XXXX XXXX XXXX. We set up auto pay and have never missed a payment.
They requested that we get Flood Insurance through FEMA which we secured immediately. XXXX # XXXX. This policy has been renewed every XXXX since inception without delay. Our current policy term is XX/XX/XXXX thorugh XX/XX/XXXX.
On XX/XX/XXXX we received a letter from the above mentioned lender that we were late on our XXXX payment and must pay immediately. ( Letter attached ). I called them immediately after checking our bank account and it showed as always the payments for XXXX and XXXX were withdrawn as scheduled. Trying to get ahold of them too three and a half hours. They said that we only paid partial payment. This was rediculous. Three different people told us different stories for why our payment after 9 and a half years had changed. One person said that it was an escrow account to collect FEMA Flood Insurance. When I said we pay that directly it took another 30 minutes for someone to come back and say that it was actually escrow for property taxes. I said that is bogus because we pay our taxes directly and they can see that they are paid to date. Then I waited another 20 minutes on hold for their Insurance Department. They could not give us a clear answer for why our payment is showing late and that the payment changed.
Because we feared they would send a notice to the Credit Bureaus that our mortage was late we had to actually pay double payments and late fees. So our account is now over paid for XXXX and XXXX by {$3600.00} ( Payment attached ).
We have zero control over this as they could not give us an answer other than pay it or they would report to credit bureau on XX/XX/XXXX or XXXX.
Please help us to clear this up as they are not helping us at all.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 08/03/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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I began two loan applications on XXXX XXXX, 2017 with XXXX XXXX XXXX located in XXXX, CA. One loan application was a purchase of a new property and the other was a refinance of an existing property. XXXX XXXX was my initial loan officer and everything proceeded smoothly until the file was sent to Underwriting on XXXX XXXX, 2017. I was told on numerous occasions that everything was 'in order ' and moving toward funding as scheduled, as I had provided all necessary documentation to the lender promptly and accurately during the review process. The lender was well aware of my scheduled Close of Escrow date of XXXX XXXX, 2017 and I was assured that nothing else was needed and that both loans would close simultaneously on, or before the scheduled COE date. A week before close of escrow, on XXXX XXXX, 2017, XXXX assured me that both loans were being Approved and closing on time. On XXXX XXXX, 2017 XXXX called me to inform me that the appraisal was 'waived ' in error by the lender for the refinance application and they were scrambling to have the refinance property appraised. I received an email for both the Processing Manager, XXXX XXXX, and the Director of Customer Service, XXXX XXXX, that they had made mistakes and that the loan process for both applications were delayed. On XXXX XXXX, 2017 I received an email from XXXX XXXX that they were making an 'exception ' and waiving the appraisal, the same appraisal that was supposedly delaying my loan to begin with. I am now 7 weeks into my loan applications and have yet to receive any decision on either loan, despite the verbal assurances that I would be approved. Not only are they in clear violation of Regulation B, but I have had to appease a furious Seller and negotiate a $ XXXX/day fine for every day that my purchase loan does not close. Now, I am in jeopardy of losing this property due to flagrant negligence and missteps by XXXX XXXX XXXX. Please HELP me save this property!
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| 02/28/2023 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Company : New American Funding Mortgage Loan Officer : XXXX XXXX XXXX XXXX VA Mortgage Closed : XX/XX/XXXX Summary : Lender incorrectly disclosed annual property taxes during loan processing and upon closing of our mortgage. Six months after closing and moving into our new home, New American Funding discovered its error and passed the burden of the shortfall onto us. We are bearing the responsibility for their mistake.
We closed on our VA mortgage with New American Funding ( NAF ) on XX/XX/XXXX. On XX/XX/XXXX, NAF ran an analysis of our escrow account ; they discovered they had incorrectly calculated the annual property tax information when creating our loan estimates, closing disclosure, and subsequent mortgage and note documentation.
NAF notified us that an additional {$310.00} would be added to our mortgage payment every month, for as long as we own the home. Additionally, because the escrow account had been shorted every month since we moved in, we would need to pay another {$270.00} every month for a year, to correct the shortage created by their error and the hardship would be passed on to our family. When initiating the original loan process, we tried to be responsible and buy a home in which we would be comfortable with the monthly payments and had a specific budget in mind. With this new additional payment, this home is now out of our budget. If the correct payment of our mortgage had been disclosed at any point during the loan process, we would have searched for a different home to fit within our familys budget.
After numerous conversations, New American Funding did concede to cover the back shortage ( {$270.00} x XXXX = {$3200.00} ) ; they consider the matter settled. I told them I did not consider this matter closed because we are still expected to pay an additional {$310.00} every month, which is {$3700.00} per year or {$110000.00} over the 29.5-year life of the mortgage from that point.
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| 03/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We used New American Funding to obtain a conventional home loan for a home we closed on XX/XX/2016.
The Loan Consultant for New American had originally estimated the annual property tax to be {$2900.00} a year when he issued us a loan estimate on XX/XX/2016. By the time we closed, the underwriter had readjusted the taxes down to {$1800.00}. Now that we have been in the home for a year we have learned that the taxes will be {$3100.00} and our escrow account has a severe short fall that will cause our monthly mortgage payment to increase by 21 % for the next year.
The previous home owner was a XXXX veteran, was using the property for agriculture, and he was a senior citizen, thus he qualified for extensive tax exemptions. When the underwriter pulled the tax certificate for the previous owner they failed to ask the local tax office a very simple question, " Was the property receiving any tax exemptions? '' The tax certificate has a statement which reads, " If applicable, the above described property is receiving special valuation based upon it's use. Additional rollback taxes that may become due based upon the provisions of the special valuation are not indicated on this document. '' If the underwriter had read the tax certificate and would have made a simple phone call they would have known not to change the original tax estimate that was provided by New American 's Loan Consultant. Instead, we are the ones penalized by their mistake. A 21 % increase in mortgage payment is unacceptable.
I have tried talking to New American but they do not believe they have made a mistake. They believe that the home 's reassessment is the cause for the gigantic leap in tax liability. They aren't reasonable and won't even acknowledge their mistake. The fact that their own Loan Consultant was almost spot on with his original tax estimate tells me that New American has a serious problem with their underwriting process.
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| 01/28/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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It all started with my interest to refinance my mortgage with NEW AMERICAN FUNDING ( NAF ) in XX/XX/2019 but just died when my Sr Loan Officer, Ms XXXX XXXX no longer responded to my inquiry regarding my mortgage insurance. Then on XX/XX/2019, I got a credit alert that NEW AMERICAN FUNDING ( NAF ) and XXXX XXXX processed hard inquiries without my knowledge or approval. This has affected my credit score! I immediately sent out an email to NAF Sr Loan Specialist, XXXX XXXX, the manager of Ms XXXX, to help me understand why I got these inquiries as I never gave authorization to pull my credit report. She NEVER responded. On XX/XX/2019, I then called NAF Customer Service and was referred to CS Specialist XXXX XXXX, for assistance. I forwarded all supporting documents to help with his investigation ( see attached ) thru email. Despite all the supporting documents forwarded to Mr XXXX and my repeated follow up on the status of my case, on XX/XX/2019, Mr XXXX finally responded only to verify if my main concern was due to the recent inquiry that occurred on XXXX. Very disappointedly, I responded on the same day, repeating as to why I am reaching out to them is because I am disputing the hard credit inquiries they posted without my approval. On XX/XX/2019 I received a call from NAF Sr Loan Specialist XXXX XXXX and she CONFIRMED SHE MADE AN ERROR WITH HER INQUIRIES. I asked Ms XXXX to remove the error immediately and she acknowledged. The next day, XX/XX/2019, I emailed Mr XXXX to follow up and ensure that Ms XXXX will FULFILL HER COMMITMENT TO REMOVE THE INQUIRIES. After several follow up, I kept receiving the same responses from Mr XXXX that they will contact XXXX XXXX to have the hard inquiry removed. To this date, I still have not received any confirmation that my request has been completed. They admitted the error but no correction is being done despite my repeated follow-up request.
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| 10/17/2015 |
Yes |
- Mortgage
- Reverse mortgage
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- Application, originator, mortgage broker
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Web |
Older American |
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I WISH TO FILE A COMPLAINT AGAINST XXXX. DBA NEW AMERICAN FUNDING FOR UNETHICAL ACTIONS, RESPA VIOLATIONS, & BLATANT BAIT & SWITCH WHICH OCCURRED DURING THE PURCHASE OF A HOME IN XXXX XXXX , NV. ON XXXX/XXXX/2015, SET TO CLOSE ON XXXX/XXXX/2015.
MY CLIENTS RELIED ON PERSONAL INTERVIEWS, LOAN APPLICATION, A CLASS ON REVERSE MORTGAGES & THE REPRESENTATIONS MADE BY NEW AMERICAN FUNDING & THEIR STAFF.
ONE DAY PRIOR TO CLOSE OF ESCROW, MY CLIENTS WERE TOLD THAT THEY NEEDED AN ADDITIONAL {$16000.00} TO CLOSE THE REVERSE MORTGAGE. WHEN THEY CAME TO XXXX XXXX THE NEXT DAY, THE LOAN DOCUMENTS, WHICH ARRIVED AT THE LAST SECOND, CONTAINED NUMEROUS ERRORS & INCONSISTENCIES AND THEY WERE GIVEN NUMEROUS ESTIMATED COST SHEETS THAT WERE ALL DIFFERENT, GENERATED DAYS APART.
THE LENDER, IN SPITE OF PLEADING FROM THE ESCROW OFFICER & MYSELF FAILED TO INCORPORATE THE TITLE COMPANIES FEES & COSTS INTO THEIR ESTIMATES & GAVE MY CLIENTS INCORRECT INFORMATION ABOUT THE AMOUNT OF MONEY NEEDED TO CLOSE THE TRANSACTION.
IN GOOD FAITH MY CLIENTS WERE GETTING A REVERSE MORTGAGE, PUTTING NEARLY XXXX % DOWN, BUT COULD NOT GET TRUE COSTS FROM THESE PEOPLE.
WE CHECKED AFTER THE TRANSACTION FELL APART & THERE WERE, XX/XX/XXXX, XXXX COMPLAINTS AGAINST NEW AMERICAN FUNDING FOR SIMILAR REASONS.
AS A DIRECT RESULT OF THEIR ACTIONS, MY CLIENTS LOST THE HOUSE SURRENDERED {$10000.00} EARNEST MONEY TO THE SELLER, AND PAID {$3500.00} IN TRAVEL EXPENSES TO COME TO XXXX XXXX TO PURCHASE THE HOME. I WORKED DILIGENTLY FOR 18 MONTHS WITH MY CLIENTS EARNED THE XXXX % COMMISSION OF {$12000.00} AND LOST IT. TOTAL LOSS TO THE XXXX OF US - {$26000.00}. ALSO INCLUDING THE APPRAISAL OF {$450.00} AND {$400.00} FOR THE INSPECTION.
THIS COMPANY IS A TRAVESTY AND NEEDS TO BE STOPPED REGARDING THESE EGREGIOUS PRACTICES.
WE RELY ON YOU TO HELP US AND RESOLVE THIS SITUATION. WE LOOK FORWARD TO YOUR RESPONSE.
THANK YOU,
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| 11/13/2023 |
Yes |
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- Closing on a mortgage
- Delays with the closing process
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Web |
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Company waited 51 days after credit pull and 4 days before closing to deny me access to my credit which prevented me from closing on my home. They stated the denial reasons as a foreclosure or mortgage obligation, none of which is listed on my credit report. They also state " other criteria '' and " investor guidelines '' in their denial letter and email correspondence, which are not valid criteria in a consumer credit transaction and are discriminatory. I have also indorsed many documents, given securities, and given access to my estate, and I have not been compensated for my security instruments or my equity in this transaction. In their unfair and deceptive tactics, New American Funding has : 1. Denied me credit based on " other criteria '' and investor guidelines which constitutes discrimination. [ See XXXX-New American Funding Email XXXX and [ See XXXX-New American Funding Email XXXXXXXX ] 2. Denied me based on evidence I have not seen and evidence not on my credit report.
XXXX. Refused me access to the full report which took away my right to dispute any inaccurate information. [ See XXXXNew American Funding Email XXXXXXXX ] XXXX. Committed securities fraud by taking in a security loan against my personal property and not compensating me. They are also masking themselves as creditors in order to strip me of my status as principal and my entitlement to the proceeds funded by the consumer/commercial paper.
5. Not giving full disclosure on whether loan number XXXX and XXXX listed on the denial letter and other documents are active loans or loans that were denied. [ See XXXX-New American Funding Email XXXXXXXX ] XXXX. Refused to answer whether any funding has been received, moved, or transacted on behalf of the principal XXXX XXXX.
7. Pressured me to commit identity theft in order to provide proof of their claim.
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| 06/26/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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After I enrolled in automatic debit for monthly payment, New American Funding debited XXXX payments for the XXXX payment from my checking account, once on XXXX XXXX and the XXXX on XXXX XXXX. The loan payments were not overdue and there is other legal basis for taking the XXXX payment. They applied the XXXX payment to XXXX even though I repeatedly asked for the money back. I did not authorize the taking of any extra money, just the payment due for XXXX month at a time. They refused to explain why the extra payment was taken and refused to put it back into my account the same way they withdrew it. This was an overdraft in my checking account. I have no resources to cure the overdraft, so my bank levied {$34.00} overdraft fees at least XXXX times + another {$10.00} for transferring my entire savings to checking even though it was n't enough to cure the overdraft. After pleading on the phone with their agent XXXX XXXX she told me it was arranged for the money to be put directly back into my account and gave me confirmation # XXXX. After 2 days, I contacted XXXX XXXX to tell her the money had not been deposited. She replied a check would be mailed on XXXX XXXX. New American Funding would reimburse a stop payment fee but not any overdraft fees. By the time that check arrives and I take it to my bank to put in my account it will be 3 weeks since it was taken. New American Funding cost me much more than the extra payment, I have multiple bank fees and expect late payment fees from various creditors who could not be paid on time. That alone impairs my credit record. I am retired and live on a fixed income that is just enough to cover my needs and put a little aside in savings, so without that money my family & I are suffering severe hardship we needed that {$1300.00} for food, utilities, fuel and other necessities of life.
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| 04/15/2017 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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I am a XXXX with a XXXX mortgage with New American Funding ( NAF ) on a foreclosure I won in a HUD Good Neighbor lottery. After closing in XXXX 2016, I signed a 6 month contract to have a contractor remodel the home as part of the XXXX process and hired a consultant./inspector to report on the remodel to the draw manager and loan officer at NAF. 5 months into the remodel, the contractor had torn the house apart and started building without permits. He then asked for his first fund draw and an extension from the NAF draw manager via the consultant/inspector. Despite my complaints about both the contractor and the inspector to the NAF draw manager and loan officer about the status of the remodel, neither took action to fix the problem. I was finally forced to fire the contractor and inspector after the 6 month contract expired in breach. NAF did nothing but berate me in emails for not agreeing to a contract extension. The house is no longer habitable so I was forced to move my family into a motel in XXXX. In addition, city inspectors found the work done without permits is not to code. My new contractor estimates {$12000.00} just to do the ripout of the poor work before he can start. I have been paying both my mortgage and motel expenses for 4 months. Due to their complete lack of oversight on the remodel, I have asked NAF for a refund of paid mortgage fees to date, a suspension of fees until the remodel is complete so I can use the money to pay for temp lodging in a motel, and covering the cost of the ripout. In last 4 months, they have not provided a response other than they are in receipt of my request. At this time, I can no longer afford to pay both a mortgage and separate housing in a motel. I fear I will not be able to pay my XXXX mortgage payment and NAF will use that as an excuse to foreclose on my house.
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| 07/22/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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HX : XXXX 2014 our house burned down. We had our mortgage with XXXX XXXX XXXX, our insurance settlement was sent to XXXX XXXX XXXX and held in escrow. XXXX XXXX XXXX erroneously reported on a XXXX to myself and my husband, one of the escrow disbursements as non employee compensation. The other insurance escrow disbursements were correctly reported to the IRS. Now the IRS is taxing me on {$87000.00} worth in income as XXXX XXXX is reporting it as if I worked as in independent contractor for them. At the time of notice from the IRS I sent the IRS documentation regarding that income. They then needed verification from XXXX XXXX XXXX and when I reached out to them in XXXX I was told that it was reported correctly, that I needed to consult my tax preparer and refused to allow me to speak to anyone other than their customer care department and refused me access to a supervisor and did call me per my request. I then filed a complaint with you and got a response. However, the IRS never received the updated XXXX with the corrected information. I did receive a letter from them outlining their mistake and forwarded that to the IRS. However in the absence of the XXXX that they clearly stated they would provide a Judgement has been made by the IRS and I now owe {$30.00}, XXXX in taxes. I never did receive a copy of the corrected XXXX and apparently the IRS did n't either. So here I am again filing a complaint. It appears I now have to challenge this in the US tax court. This issue has required a significant amount of time, energy and angst. Their unwillingness to resolve this problem is not only frustrating but unacceptable. The lack of follow through is shameful. You ca n't report income to the IRS incorrectly, then be unwilling to resolve the issue. I will happily fax the most recent notice from the IRS.
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| 03/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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On XX/XX/2020 I was contacted by XXXX XXXX XXXX about an ability to refinance my loan. He said that he could with a XXXX credit score and lower interest rate than 3.5, which is my current interestrate. He sent an application to my email the same day. On XX/XX/2020 I followed the steps that the application wanted me to. The application asked for all kind of documentation that I sent. Tax returns pay stubs for past year. A copy of my dd214 from military. On XX/XX/2020 I received a call, after I uploaded all the info that the application asked me to, from XXXX XXXX XXXX who told me he had been trying to call me. He said he couldn't get me and that my voicemail wasnt working. He told me that he needed to run my credit. He also said that I jumped the gun on uploading all these documents. I told him that I was just following the prompts of the application he emailed me. He ran my credit and immediately told me that he could not do what he said. I asked him to delete all of my records that I sent his company and he said he would. On XX/XX/2020 I called back because all of my financial documents are still in there system. When I called on XXXX XXXX I talked to XXXX XXXX XXXX and asked him about why my files have not been deleted, he said he forgot and that he would jump right on it. I waited 2 more days and then called again, because my files were still there, and I couldn't get XXXX XXXX XXXX Loan Consultant NMLS # XXXX XXXX On the phone. I talked to customers service to find out if there is another way to help me. Customer service told me the managers said that they could not do this. I have been getting calls from different strange numbers since I filed with this company and I feel like they should not be holding my personal financial information like they are doing.
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| 06/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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XXXX 2014 our house burned down. We had our mortgage with XXXX XXXX XXXX, our insurance settlement was sent to XXXX XXXX XXXX and held in escrow. XXXX XXXX XXXX reported one of the escrow disbursements as non employee compensation. The other disbursements were correctly reported to the IRS. Now the IRS is taxing me on {$87000.00} worth in income as XXXX XXXX is reporting it as if I worked as in independent contractor for them, not as an insurance settlement disbursement which is what those funds are.
I have never worked for XXXX XXXX XXXX, the other disbursements were not reported as non employee income. XXXX XXXX has refused to allow me to talk to the lost draft department, they said a supervisor would call, which they have not in 2 business days and they sent an email indicating the funds were reported correctly. If they would like to pay me the {$87000.00} they are reporting that they did, I would accept those funds and pay the taxes and penalties. However it makes most sense they correct the reporting to the IRS. I have also tried to call HR and multiple people at customer service. I do have all their contact information etc. The customer care folks said it was capital gains and that I should talk to my CPA. It is not as the house was never sold. We rebuilt it, refinanced it and live in it. They also said the XXXX does n't show that information, however the IRS 's says otherwise. I requested a copy from XXXX XXXX and they said they do n't even have a XXXX other than the {$250.00} in interest from the escrow account. The IRS has requested verification of this income. Their unwillingness to resolve this problem is not only frustrating but unacceptable. You ca n't report income to the IRS incorrectly, then be unwilling to resolve the issue.
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| 06/27/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
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Web |
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I was laid off from work inXX/XX/XXXX-XX/XX/XXXX and I reached out to XXXX XXXX XXXX for 1 time assistance. I had never had 1 late payment for 2 years and I asked if I could have help one time since I had been paying on time for 2 years +. They transferred me to their specialized payment plan team who advised me in order to 'help ' me I MUST go 30 days without payment and take a credit hit for them to allow me to pay my past due payment in 3 installments. I offered to make 1/2 a payment and a payment in a 1/2 the following month to avoid the credit hit. They declined and said 'No, you have to be late '. I feel this practice is unethical for their customers. I attempted to log in and make 1/2 a payment and the system would not allow me to. It required me to only make a double payment. I sent in a Secure Message stating I was upset with this and that they are MAKING their customer go past due and now allow them to make any sort of payment and by them requiring to go past due. I feel bullied and because of this and not allowing me to make payment it forced me to go over 30 days past due and they reported me late on my credit. I sent in a Secure Message filing a formal complaint, asked for a call ( attached ) and I left a message and never had a call back. They said they sent me a letter but I never received it. The only reason I know about their horrible practice of not allowing their customers to make even 1/2 payment, or 1 payment when 2 payments are due is because they reported me to 30 days late to the t agencies. They gave me no choice but to be late! Their system would not allow me to make payments as I could and they required me to be late to even help me even though I called them proactively to set up a payment plan to pay them!
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| 03/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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on XX/XX/2022, I had purchased a house through the XXXX/New American Funding program . Before we were able to do the 2nd closing with NEW American ( Conventional closing ) the XXXX of XXXX was it by a storm. For days, I told XXXX that the drains surrounding the pool needed to be taken care of since water would not drain fast enough. I sent pictures and several emails to my realter as well as XXXX XXXX with New American. It rained every day that week before the worst storm happened on XX/XX/2022. The drain completely stopped working and several inches of water came in through the laundry, dinning/kitchen and part of the living room. I tried several times to get out of the contract due to My daughter and mom having XXXX XXXX and I could not put them at risk in a house with Mold issues but New American said I would not be allowed to back out unless i wanted to loose my Deposit of XXXX and whatever other expenses i incurred.
I demanded 2 addendums. One for the pool/enclosure and the other for the mold report/ water damage repairs, to be added to the second closing with New American so I would not be responsible for a house with water/mold damages. They agreed and we finally closed!
Weeks later, I started reaching back out to XXXX XXXX, XXXX XXXX, so they would send me the mild report so I could proceed with repairs. Nothing. I had a handyman remove part of the wall in the dinning room and it had mold behind it. I sent pictures and after several escalations, XXXX, XXXX XXXX as well as XXXX XXXX, would NOT honor the addendum for the damages inside the house. I got stuck with water damages and all the repairs that needed to get done. On XX/XX/2022 I asked XXXX XXXX to please reconsider and make this right, he refused.
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| 05/06/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2019, I signed a 'Borrower 's Authorization emailed to me by a Ms. XXXX XXXX of New American Funding who stated to me that my credit score was high enough to obtain a {$120000.00} mortgage. All was well until Ms. XXXX informed me that she would be handing me over to a Mrs. XXXX XXXX, of the same lender but located in the state where I reside, Alabama. Ms. XXXX informed me that All documentation asked for was uploaded by me and that I would have to inform Mrs. XXXX my realtor 's logistic information and that he/she would have to inform Mrs. XXXX of the home I was interested in and the amount of the home. On XX/XX/2019, Mrs. XXXX and I finally spoke over the phone with me asking if she needed any additional information in order for me to obtain the mortgage, she said she'd received the application from California and Ms. XXXX and she would go over it and get back to me. On XX/XX/2019, Mrs. XXXX sent me an email requesting I have a cosigner for my mortgage, another application for my cosigner to fill out she asked him over the phone, would it be okay to pull his credit, he agreed. When I emailed Mrs. XXXX information about low-income borrowers, ( DTI ) ratios, down payment assistant programs in our State, Mrs. XXXX commenced becoming angry, sent a demeaning email to me about FICO scores, my ( DTI ) ratio is okay but that my cosigner 's middle credit number was too low, and then at the end of her email she said that the company lenders Would Not Be Able To Offer Me A Mortgage. I feel that Mrs. XXXX XXXX XXXX was committing a " racially restrictive covenant on deeds to keep people of XXXX from buying homes ''. I thought the U.S. Supreme Court Banned Housing Discrimination in All States Including Alabama.
|
| 07/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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My mortgage company, New American Funding, debited a double payment this month. I think they double clicked a key and took out XXXX duplicate payments. I contacted them and they said i had to email my bank statement showing the double payment. They wouldn't remove the extra payment. They also wouldn't accept a screenshot of my online bank account showing the double payment. In the process of this mistake, my account was overdrawn by a XXXX dollars and I was charged a NSF fee of {$32.00}. They weren't interested in resolving this issue. So, I called my bank and put in a dispute. The bank refunded the extra payment and removed the NSF fee and started the investigation. This evidently XXXX off my mortgage company so they sent me an email with this response : This notification is to advise you that your bank recently rejected an automatic payment draft that you had authorized New American Funding to make on your behalf. A returned payment fee has been assessed to your account.
They charged me " XXXX '' payments, not XXXX. Only XXXX of the payments was reversed, the one they mistakingly charged me and overdrew my account without my authorization. I have autopay so they can take out whatever they want.
I'm very upset. I have never been late and have autopay so I'll never miss a payment. This company has done other sketchy things, causing me problems on my closing day and overcharging me. I can't afford to refinance right now and I feel I'm being intimidated by this company. I need help. I am calling my bank again, but don't know if they are going to take this payment out again and overdrawing my account, which they threatened to do on the XXXX. My next payment isn't due until XXXX. Please advise.
|
| 06/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
When XXXX XXXX XXXX insisted on making me pay, Taxes and Insurance with an Escrow, it Assumed a Legal, fiduciary responsibility and it makes it absolutely liable for any mis-handling or any negligence that results in using any of it, except for its contracted purposes.
At the closing and included in the closing cost, the Taxes and a full year of ( XXXX XXXX ) insurance was paid, to XXXX XXXX, in advance, so none of my escrow should have been spent. The fact that you illegally paid an insurance bill ; that ( XXXX ) sent, that I did not owe is a malfeasance of your fiduciary duty.
I have been trying to recover my money from XXXX, Insurance ; the company, that New American paid by mistake, and the Agent XXXX XXXX XXXX is working to help me recover it also.
I have talked to several of your employees about this and they were to help me also.
Now you have been sending me a bill for the entire amount of the new, correct insurance ; ( XXXX XXXX ). You also charged me with late fees for not paying it all at once. Please understand that because of your mistake, you have the responsibility of helping me too.
Now, I have had to get a lawyer to help me. We plan to take you to court and present all of our documented facts ; the same facts that you also have in your contract.
We plan on suing you for the, ( Late Fees ), the law firms fees, court cost and the all of the money missing from my escrow.
My attorney has attempted to contact you, and will keep trying. My attorney has said, that if you return the late fees, missing escrow funds and stop sending me bills with the money added to pay for your mistake, we need not go to court.
I would like to get a response to this letter ASAP,
|
| 01/11/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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I reached out to New American Funding to gather information about a home equity loan on XX/XX/XXXX. I explained to the agent I was working and that the call was going to be short due to my work obligations. The agent agreed to call me back on XX/XX/XXXX to continue the conversation and answer questions. On XX/XX/XXXX I received an email from the agent 's XXXX asking how my loan process was going. I responded the agent never called me back. On XX/XX/XXXX my wife and myself both received alerts that a hard inquiry credit check was performed. The agent called me after the unauthorized credit check ; I returned the call and advised I never gave him permission to pull credit. I later spoke to the XXXX and filed a complaint. The XXXX later called me back, stated he reviewed the original call with the agent, and stated he agreed that I never authorized the credit check. The XXXX advised at this point customer service will take over. That evening I received a call from customer service that was later transferred to the XXXX XXXX ( XXXX ). The VP would not acknowledge any wrongdoing and stated I implied permission to pull credit checks on my wife and myself. The XXXX denied FCRA was violated. I asked for compensation to correct the issue myself and was denied. The VP advised the only help XXXX XXXX XXXX will offer is to correct the issue with the credit bureaus themselves and that it would require me to authorize power of attorney so they can operate on my behalf.
I never gave verbal or written permission for my credit check to be pulled.
At no time in this process did anyone speak to my wife and she never gave verbal or written permission for her credit check to be pulled.
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| 03/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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FromXX/XX/2020-XX/XX/2021, I was trying to secure housing for my children as I had lost the house in my divorce to their father. I worked with the company New American Funding to receive my loan. I made it all the way through the process of buying a home- putting down earnest money, paid for the inspection, got my insurance on the home, turned on utilities and my mom gifted me my down payment. I was originally supposed to be in the home by XXXX but the underwriter kept pushing back for whatever reason. I asked my dad who was also an underwriter and he said I shouldn't have had such a hard time with my conventional loan and that something didn't seem right since I should " ; ve been in the home and not still bouncing between homes like I was. At the end of the situation, I had to terminate the agreement since The underwriter claimed the issue was my " scattered employment '' and wanted dates instead of blanket statements?- which I provided to the underwriter. I gave her my full dates and the loan processor said it was good. The whole issue was causing me a lot of stress because my children also wanted a stable roof over their head and unfortunately they were disappointed and I lost my earnest money. I had literally just left an abusive marriage and had been providing for my children ever since I left their father and my final straw was being told " XXXX XXXX XXXX '' was a blanket statement. I think the company also shouldn't have let me get so far as submitting my money for closing- which I was ready to do multiple times. Including having help from my own mother - I just feel like I should've been rejected instead of being put through the entire process.
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| 01/11/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have applied mortgage loan to New American Funding to purchase a townhome. The builder name was The XXXX XXXX XXXX Georgia XXXX. New American Funding ( the lender ) was the builder 's preferred lender.
The closing date was XX/XX/2022.
On XX/XX/2022, I got an email XXXX XXXX XXXX, who was the loan XXXX with New American Funding. She said my loan was fully approved and she asked me to sign the XXXX for the closing process.
I asked her what would be my mortgage interest rate to be locked as of XX/XX/2022 because I had not been informed the interest rate information from XXXX until XX/XX/2022.
XXXX said that she already locked the interest rate and the interest rate would be expired as XX/XX/2022.
However XXXX & I had never discussed about the interest rate. Also, I had never signed to any disclosure to approve the interest rate lock. I asked her again how she could lock the interest rate without the borrower approval. XXXX said I approved the interest rate. So, I asked her to send me the evidence of my approval or the signed disclosure copy. She did not send me the evidence and said New American Funding did not make any mistake.
The XXXX XXXX XXXX Georgia XXXX, the builder & the seller, said that they will terminate the contract as of XX/XX/2022 because I did not purchase the subject townhome. From XX/XX/2022, I asked the seller a couple of times to extend the closing schedule because I had the above problems with the lender. The XXXX XXXX XXXX Georgia XXXX answered me NO.
So, I lost {$32000.00} of the earnest money.
Please let me know if there is anything you could help me.
I look forward to hearing from you ASAP.
Thank you so much.
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| 07/24/2018 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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The debt is a mortgage. This debt was discharged in Bankruptcy Chapter XXXX in XX/XX/2017. Since then I have been in contact with two employees in the Mortgage Retention Dept. of New American Funding. I have also had monthly conversations with the company 's customer service representatives regarding this debt. I requested a deed-in-lieu from New American Funding to no avail. A deed-in-lieu would surrender the property and save the mortgagor time and money. They were unable to provide same as XXXX XXXX would not consider this option unless I filled out paperwork that was stamped " Loan Modification Application. '' I refused to apply for a loan modification on a loan that was discharged. New American Funding has agreed in telephone conversations and written correspondence that this debt was discharged and has been very sensitive to the laws and rules surrounding attempts to collect a debt that has been discharged. Until today.
Today I received a call from New American Funding asking that I call them back. No reason was given. I called and the employee asked me to arrange to pay the balance due. I told her ( XXXX aka XXXX ) that this debt was discharged by bankruptcy court and she said that was the reason that the calls would now resume. I her that she was violating the law and either knew it or should know it and she repeated herself. I asked to speak to her supervisor and she said she would put in a request for him ( XXXX aka XXXX ) to call me-within 48 hours. I couldn't find out if she couldn't connect me or wouldn't. I made it clear that she/NAF was violating the law ( as I understood it ) by attempting to collect this debt. It feel on deaf ears.
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| 09/29/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied with New American Funding almost a month ago. Their provided me a pre-approval for amount of XXXX as FHA. After a month, I received an Email from their representative, XXXX XXXX, XXXX XXXX, in regard to employment verification. I have emailed him back expressing my concerns that how they could pre-approve me about a month ago without fully employment verification. So, based on what he could give me pre-approval. Because XXXX and XXXX XXXX first gathered all information and then provided me the pre-approval. In addition, I provided all I provided to other lenders as well. As a result, when I received XXXXXXXX XXXX email about employment verification, I politely addressed my concerns and why I wouldn't proceed with them anymore. He called me from recorded line and due to high background voice, we couldn't talk. Then he called from his cellphone which was unrecorded line and wanted to explain that he needs to verify my employment upfront. I explained this not called upfront because you already gave me pre-approval and now it is verification after pre-approval. Before I finish the previous sentence, he stopped me and when I said let me finish, he said if I let you, you talk all day long. I immediately hanged up and called their complaint department and addressed my experience. As a person who is working in retail and dealing with customers, I never heard such a thing someone tells a customer, if I let you, you talk all day long. I am very upset the way he handled my lending need ( mortgage application ) and his disrespectfulness at the end. The company that he represents ( working at ) is New American Funding.
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| 05/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/XXXX - I received a phone call from New American Funding ( XXXX ), but the caller terminated the connection without providing any information ( dead air ). I called back and was informed that NAF was reaching out to discuss FEMA disaster zone options ( the subject property is located in a FEMA disaster zone ). After learning more about the program, I declined the offer. However, the representative had already canceled my auto-payments without my authorization and was unable to fix the erroneous cancellation.
XXXX - I checked my NAF portal and saw that the auto-payment was not processed ( explanation above ). At that time, I noticed the XXXX escrow analysis indicated that my payment would increase by approximately $ 200/month. After further review, I discovered that the XXXX escrow analysis used an inaccurate hazard insurance premium ( {$310.00} annual ), which caused NAF to issue an " overage refund '' since they felt the escrow account was overfunded. However, this was a negligent escrow analysis and NAF should have used the actual premium of approximately {$1700.00}. As a result of NAF 's failure to perform an accurate escrow analysis, my escrow account was underfunded during XXXX and my " new payment '' will increase from {$2100.00} to {$2300.00}.
New American Funding is wholly responsible for performing an accurate annual escrow analysis, the results of which are relied upon by the consumer. NAF 's failure to perform an accurate analysis, combined with their unauthorized cancellation of my auto-pay, directly resulted in damages ( time ) and would likely have resulted in missed mortgage payments.
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| 11/09/2022 |
Yes |
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Web |
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I applied for a mortgage with New American funding and was set to close on a home in XXXX. I was pre approved then seven days before I was to go to settlement, and after putting out over XXXX dollars, I was contacted by the loan processor that they were not going to fund my mortgage due to me failing to disclose a foreclosure. The based their opinion on my divorce settlement agreement which in the state of NJ I had marital right to the property even though I was never on the note to pay. I tried to explain this to them and they would not let me explain. I lost out on that home and am still out XXXX to the seller. I am now in the process of obtaining an FHA mortgage on another property and was just informed by my new lender that New American Funding disclosed that information to FHA and it is now in their system that I had a foreclosure which I do not. The note was never in my name. My ex husband has tried to reach out to the title company and mortgage lender to obtain a copy of the note and neither companies are in business anymore and since the note is not a disclosable document I have no way of obtaining that information and am due to close on my new property next week. I emailed New American Funding to have them remove that note and they stated they would not and that " the note and the mortgage are one in the same ''. They have already cost me XXXX dollars that the original seller will not reimburse me and now my new property. I would like to know what can be done to rectify this issue so that I can obtain a home for my children and myself. I am currently homeless and living with a family member
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| 07/25/2022 |
Yes |
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- Trouble during payment process
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Web |
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This is my second complaint that I have placed on my mortgage company New American Funding regarding my mortgage. I recently came out of a forbearance and was able to agree to a loan modification. I have been complying with making my payments on time since the loan modification has been in place. My loan payment did increase due to the county taxes on my escro analysis ran earlier this year. However, I have still ensure to login and pay what is due every month. On XX/XX/22, I made my payment like usual, however, a manual analysis was ran manually at the end of XXXX and my payment made XX/XX/22 was not processed correctly by New American Funding. For some reason it shows that I am now behind on XXXX and XXXX 's payment. Every representative I've spoken to has no idea what exactly happened to my money that I paid on XX/XX/22 {$1300.00}, it was taken out of my bank account, but not applied to my mortgage. They said it could've gone to escrow, but how if I did not authorize that to happen? They have told me they would call me back when it is resolved, but as always no one calls me back. I can not make my payment for XXXX online because of this error that New American Funding has created and no one can trace my money and now it shows I am behind on XXXX payment when I have been complying on making my payments on time, but why is it that noone can resolve my issue and NOONE calls me back. Now I'm receiving all kinds of notices in the mail of a hardship, collection notices, behind on my mortgage notices and numerous collection agency phone calls all because of this error and NOONE can help me.
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| 01/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have an escrow account that I put money aside for tax and insurance payments for XXXX XXXX with this lender. The lender should have been paid the property tax in XX/XX/XXXX but it appear they did not. When I realized they did not pay my tax to XXXX XXXX XXXX XXXX I contacted the lender. After several meaningless communications with the customer service department, they realized that they had a wrong parcel number on the file. It ended with they have paid to the wrong parcel number with wrong amount.
I have been asking them to correct the issue immediately since XXXX but their response is " your request has been made '' and 'investigation will take some time ''. What they have told me was that they need to investigate if the county office has changed the parcel number or someone in the lender side entered a wrong parcel number on my file. They said that once they resolved the issue they would pay the tax and penalty fee.
I have been asking the status of the investigation but they never have given me any details about it.
When I had a luck to talk to a person on the phone, he said the target date to complete investigation was XX/XX/XXXX. But the problem did not get resolved so I contacted again. This time different person answered me by email saying " there is no target date to complete ''. I felt they are not serious about my issue and did not feel they were willing to resolve this.
On XX/XX/XXXX, I received another tax document from the county treasurer office saying that I have not payed the property tax and now the penalty has added to the original amount.
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| 12/21/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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I had called on XXXX/XXXX/XXXX to get a payoff amount, I spoke with the new American Funding representative that stated I had a payment due. I explained to her my situation that Im going through a tough and stressful divorce that I wouldnt be able to make it. But that on XXXX/XXXX/XXXX New American Funding would be receiving full payoff. I had to sell my home due to the divorce. After being done with the conversation I understood I would be ok because XXXX XXXX XXXX would be receiving their funds in 5 Days. But now I am trying to get approved for a new home loan and can not get it because I had a misunderstanding and new American Funding report a late payment to my credit. I have never had an issue with them the whole 3 and a half years I was with them. I spoke with he XXXX XXXX XXXX XXXX XXXX on XXXX/XXXX/XXXX didnt get much help from him. I called back in the morning XXXX/XXXX/XXXX XXXX my time ( Texas ) and had to tell the whole thing all over to a representative in home retention ( XXXX ) She took the message and said the manager above XXXX was in a meeting but would give me a call later in the day. I never got a call back. I called again and spoke with another home retention representative which couldnt or wouldnt get me to a manager. She just kept saying well new American Funding would not remove something from he credit. All I wanted was some help to fix this misunderstanding that happened because of their communication. And got nothing in return but a no we cant or we wont do that, even after receiving full payout this morning ( XXXX/XXXX/XXXX ).
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| 02/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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We applied for a loan with New American. We were applying for best rates with a refinance. On XXXX with an application, but no loan agreement signed- New American Paid off my mortgage with XXXX XXXX. I was not aware they paid it off, as I had NOT finalized any paperwork because I was still gathering other quotes from other companies. My monthly XXXX XXXX payment was returned, when I called on XX/XX/2020-they told me I no longer had a mortgage with XXXX XXXX. I asked them who had paid it off-and they informed me that New American had paid it in full. I called New American and asked the Loan Officer why they paid it off-with NO SIGNED AGREEMENT-they did not have the best rates. They avoided my calls- and two days later said they were working to return the ACH payment. They did get it reversed, and now my payment/and auto pay were not on anymore with XXXX XXXX. I have always maintained a credit score of over 820. I later received check # XXXX dated XX/XX/20 amount of {$160.00} from New American. I repeatedly called to ask what this check was for- and if I should cash it. I deposited the check and it bounced. Yesterday, I received notice that my XXXX SCORE plummeted 166 points because of a letter my mortgage company sent stating my mortgage was paid in full/then they removed the letter and if adversely affected my score. I do need a mortgage within one year and my score is now much LOWER which will inadvertently my ability to receive a competitive mortgage rate. I am contacting them now-as they would NOT return my calls-nor answer my emails.
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| 01/25/2024 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Negative impact of inaccurate appraisal
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Web |
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I submitted a complaint in XX/XX/2021 to HUD regarding the appraisal discrimination I received when I refinanced my XXXX Broker Solutions dab : New American Funding and the XXXX that they selected to use. A case number was established - XXXX. I have had limited contact from HUD and it will be almost 3 years. I do not know if my case is being worked since my emails are not responded to by XXXX XXXX or anyone else at HUD.
The last communication that I received was from XXXX XXXX with XXXX XXXX copied on XXXX XXXX. That email stated that XXXX was on maternity leave. Let me remind you that this case was open in XXXX. XXXX was not on maternity leave at that time and was not following up with me and when I did hear from her she was short and curt in her responses.
XXXX XXXX XXXX ( XXXX ) - case XXXX XXXX XXXX ( XXXX ) - XXXXXXXX XXXX supervisor XXXX XXXX ( XXXX ) - XXXX XXXX supervisor I am thoroughly disgusted with the lack of communication from HUD. It is not acceptable for an agency to claim that they will investigate your case, yet never follow up/follow through. There's been a lot of time wasted in which I could have retained an attorney and gotten better results. I'm aware that this is a newly created program under PAVE from the XXXX XXXX, however, that should not be an excuse not to follow through. I would like my case escalated. Home appraisal discrimination is running rampant and I'm not sure what more information/documentation is needed when just about every month there's a city that has a new report on appraisal discrimination.
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| 08/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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This is now the XXXX complain I am having to file in an attempt to collect escrow monies from this Company. Our house burned down XXXX/XXXX/14 an insurance settlement was issued to myself and my husband and as we had a loan on the property the funds were forwarded to our mortgage company to be held in escrow for repairs. The house was completed the end of XXXX. We refinanced the house to another mortgage company on XXXX and the loan at new american funding was paid off XXXX. We still hand funds in the escrow account and I spent over an hour trying to get them to send me a check. I was told that unless I sent them the final bill from our contractor the file would not be complete and it would likely be denied. I asked them why they felt they needed that information given my loan with new american was paid off. They were unable to answer this. I then received a check on XXXX payable to myself and a company Called XXXX XXXX. I have never done business with said company. This check is useless to me, I can not get an endorsement from a company I have not worked with. But most troubling to me is all other checks have been issued to me and there is no reason to add anyone else 's name to this check.There are no liens or judgement that would require this. Wether I have or have not paid my builder is of no bearing to New American as my loan is paid off. I am so disgusted that I have to continue to fight and spend hours of my time to simply get funds that are mine. Not that it matters but as of XXXX the builder had been paid in full.
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| 07/29/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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I applied for a home refinance cash out loan XX/XX/XXXX. At application i stated my home was worth XXXX. I owe XXXX on my home currently. I was looking to take cash out, but to stay at 80 % loan to value. I got approved for the mortgage, and home was sent for appraisal. On XX/XX/XXXX I was sent documents to sign to lock in my rate and fees on the loan. The appraisal came back at XXXX on XX/XX/XXXX. The loan officer working on my file, XXXX XXXX with New American Funding, called me ON XX/XX/XXXX to say the loan came back less than the XXXX they had manually estimated the homes value at and needed to change the loan. They sent me new docs to sign which included XXXX in extra fees even though I had already locked those fees and rate in on XX/XX/XXXX. It had not been 45 days.
I asked him about this and he said he would get back to me. It has now been 15 days and I can not get a call back from the company.
During that time my homeowners insurance company informed me that they had not received payment from NAF and my insurance was going to lapse. New American Funding had me change my lien holder prior to loan closing. Now my insurance has not billed my current mortgage and will not because they are not listed as the lien holder. I have emailed XXXX XXXX about this 4 times starting Monday XX/XX/XXXX through today. No response. I have called him and he said there was a snafu with my loan and the vp is looking at it. It will be taken care of, but still nothing. They are stalling the loan to get outside of the 45 day lock.
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| 04/09/2023 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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- I got in New American funding to process a loan for my investment property. The conversation was going fine and we signed a loan disclosure and began a loan process with them. We were shopping around for better rates and were very clear from the start. Once we gave them a chance to match another offer. The second time we got a better loan offer, we were clear with our loan officer and let him know to keep things on hold till we were shopping around. Yet he went ahead and scheduled an appraisal report, which we did not pay for.
The next two days we got continual pay requests from XXXX XXXX XXXX. I replied to the email letting them know to put things on hold, and also gave them a call and let them know we were considering other offers. The phone lady said she would put a note in our file. The next morning they went and did the appraisal without our permission or payment.
Then they emailed us and said we had to pay for the services rendered and the services were a part of the new American disclosures and we had to pay them.
All of this happened when all parties were aware we were considering new offers. Now, the new lending company, maybe unable to use the appraisal transfer and we will have to pay for the appraisal again. The appraisal fee was XXXX dollars.
All parties were aware we have never owned a property before, and were unaware of such legally binding agreements. They were also fully aware that we hadnt consented to the appraisal, which we had conveyed to them through several means of communication.
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| 01/19/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I am having a very difficult time with New American Funding with a VA Loan. I am trying to do a short sale to avoid foreclosure. I am currently in the XXXX. I own a home in XXXX XXXX and was transferred to XXXX last year. I had to rent the home that I am trying to short sale. I had some trouble with the tenants and was unable to travel with my job. They stopped paying rent and did damage to the property. My income decreased because of the lower cost of living in XXXX and I was unable to keep up with the payments or do any repairs.
The problem that I am having now is the VA is stating the property is worth {$300000.00}. This property is in poor condition and it is not worth this value. The real estate agency I hired is currently trying to resolve the issue with XXXX XXXX XXXX with a dispute but have learned they are being fraudulent with the dispute. The real estate agency has to be 100 % upfront on the repairs needed to the property, they 're required by law. But the lender and the investor ( the XXXX ) does not? I am currently in review for a short sale with an offer in and the lender will not postpone my sale date? From my understanding that is required by XXXX state law.
It has clearly been shown to the lender and the investor that there is more damage to this property that the appraisal did not show in his report. That has been proven and they will not accept it.
It appears to me they do not want me to do a short sale to avoid foreclosure. They are doing everything they can to make sure that happens
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| 07/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Horrible experience! New American Funding caused us to lose XXXX in opportunity cost on a failed refi, and 4 months of heart-ache. Dont be fooled by advertised rates or promotions. RUN AWAY and use a local lender!
We initiated a cash-out refinance in XX/XX/2019. We had a deadline of the end of XXXX because of new purchase that would be closing at that time. We communicated our situation to the loan officer ( XXXX XXXX ), and they said it would be no problem closing in time. Suffice to say, their incompetence delayed our refi closing. We even signed closing papers and then they never funded the loan!
We have a log of over 20 phone calls ( hours and hours of wasted time ), several mistakes and outright lies. Half way through the process my loan was transferred to a manager ( XXXX XXXX ) because of all the issues we were having, but things didnt get better, they actually got worse!
What they told me on the phone, never matched what they sent in writing. We nearly were not able to complete our new purchase, and we were never able to complete our cash out refi. New American is refusing to make it right, and now because of COVID, the lending market has changed, and I cant even find another lender to do the refi anymore!
I called and complained to everyone in the company that I could get ahold of, including a customer service manager ( XXXX XXXX ), who said he would look into our case. Of course, he never got back to me. I am going to report them to the state governance board.
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| 03/08/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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On Tuesday, XXXX XXXX at XXXX XXXX ( PST ) I spoke with representatives from XXXX XXXX XXXX at New American Funding. I called to make a payment in full for the month of XXXX for the amount of XXXX. New American Funding Refused to receive my payment in full.
I started the process of Loan Modification in XXXX of XXXX. I was out of work for XXXX and XXXX of XXXX and had fallen behind on my payments. In XXXX of XXXX, I started making payments again, but could not catch up. It was only in XXXX that they informed me of the Loan Modification process.My application for Loan modification was completed on XX/XX/XXXX. The application is still being reviewed with the underwriter.
I had scheduled a payment to be drafted for my account on XX/XX/XXXX, on XX/XX/XXXX. I informed the agent that I was anticipating a tax refund and would it be ok if I called before the XXXX to make an additional payment. The agent scheduled the XX/XX/XXXX payment and told me I could call whenever to make the additional payment.
When I phoned on XX/XX/XXXX, to make an additional payment in full they refused to accept and said they could only accept {$4000.00}. I told them I was less than 90 days behind and they had to accept a payment in full, they still refused and said they were following investment guidelines.
I understand that they misrepresented guidelines and refused a payment in full, which has created great hardship for me.I am a single mother of XXXX and I am the sole source of income for my family.
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| 07/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My husband and I applied to refinance our mortgage loan to a 15 year mortgage at 2.50 % with New American Funding with XXXX XXXX as the loan officer. We started the transaction XX/XX/2020 with XXXX and his assistant, XXXX XXXX., we submitted all disclosures and documents by XX/XX/XXXX. On XX/XX/XXXX, I received additional loan disclosures from XXXX and submitted the same day. After that I did not hear from anyone until XX/XX/XXXX, when XXXX XXXX sent me additional loan disclosures along with asking my husband employer to submit many different forms because they changed payroll this year. However, besides the time it took to get the loan to close which would of been the end of XXXX, if I would not of canceled, is they sent me a disclosure with no explanation, but to sign due to charging me {$1100.00} for added points due to the rate was pass the lock date. This was due to how long their process was taking to go through the many channels to close a loan. XXXX tried to put the blame on me as we were gone for a few days at the beginning of the process and I had the necessary documents to his office by XX/XX/XXXX. He was not very informative or apologetic for the way my loan process was handled. Actually, they were more than happy to cancel the process. which considering my husband and I credit scores are excellent caught me by surprise. I would not recommend New American Funding to anyone due to how they treat their clients and the surprise fees at the end of the loan process.
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| 05/29/2022 |
No |
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Web |
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During the closing/lending approval process, all documents from lender ( New American Funding ) were electronically sent and signed. Included in the breakdown of all fees, there was a " seller/lender credit '' listed at - {$7500.00}. Before I signed, I deliberately asked the lending officer what that was. I was told " just sign the documents so we can continue moving forward ''. As the time came closer, I received a call from the underwriter stating the funds needed at closing was far greater than showing on the documents I signed. The underwriter looped in the lending officer into a three way call back on Wednesday XX/XX/XXXX. When asked about the " credit '' the lending officer stated he listed that on the loan document as a way to make it thru underwriting without having to validate the entire closing cost amount was available in my cash accounts. I was never informed of this at any point in the process until the moment I was " blind-sided '' by the underwriter. I was then told by the lending officer I was either responsible for coming up with the money or I would be denied the mortgage loan. I feel very strongly I was misled and information listed on the lending documents was fraudulent in order to get a loan approved. I then reached out to the Regional Manager of New American Funding on Thursday with a return call from him on Friday XX/XX/XXXX and he proceeded to stand up for his employee stating " he made a mistake and there was nothing they can do for me ''.
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| 10/29/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I applied for a COVID-19 Mortgage Forbearance Plan with New American Funding at the end of XX/XX/XXXX. I received a letter that my plan was approved and would run through XX/XX/XXXX. I have been constantly calling in to the Home Retention department to check in, ask questions and make sure everything is okay. Each time I call, a representative explains that as long as you call in, they won't send out a Home Inspector to make sure someone still lives in the home. Also, during this time, you will not incur late charges or have negative information reported to the credit bureau.
New American Funding is now harassing me and engaging in unfair collection practices despite approving me for a Forbearance Plan. I have been harassed with a barrage of email and XXXX XXXX to remind me I am behind with payments. A home inspector was sent to my home on XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX, the individual was lurking around the house and observing our comings and goings. On XX/XX/XXXX, the individual came back to visit. She rang the door bell, kept jiggling the door handle, then left a packet of information from New American Funding.
Another issue is that New American Funding provided an official letter stating my plan expires XX/XX/XXXX and then sent an email indicating my plan expires XX/XX/XXXX, which is quite confusing.
I have filed an official complaint via telephone on XX/XX/XXXX and via email on XX/XX/XXXX. There are several attachments to this CFPB complaint.
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| 01/08/2020 |
Yes |
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Web |
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I applied for a mortgage loan with he company New American Funding. I got pre approved for the mortgage. And started the process started. Loan officer XXXX XXXX was my loan officer going over everything I needed to secure the loan. I sent in everything that was required to be sent it. And XXXX told me I got a conditional approval. I had to wait on the underwriter to tell me what I needed. So she finally did and I sent that in and the next step was with the processor XXXX XXXX. All of a sudden things got slow it would take a day or so for her to respond. She never did let me know what was going on I always contacted XXXX and she always alerted me. On XX/XX/2020 @ XXXX XXXX I contacted her to see what was the hold up on the appraisal and she told me it would be done that day and she would let me know. XXXX XXXX then asked me if I was XXXX? As if that was a problem I hung up the phone in disbelief and immediately told XXXX of what happened. She said to me " Oh ''. I told her I don't want to work with XXXX anymore and XXXX said so you want me to find you another processor? I told her something has to get done about that. She said she was going to go pull the call. Then she said she would see if her manager could pull the call because she doesn't see anything. Then said in the meantime send XXXX what she needs so we don't slow down the process. I then expressed how I felt and told her I was getting a lawyer and then XXXX said she was getting management involved.
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| 09/18/2018 |
Yes |
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- Trouble during payment process
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Web |
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Our mortgage company, New American Funding has been inaccurately reporting our mortgage payments late to the credit bureaus. We had our credit pulled in XX/XX/2018 and it showed that New American Funding reported us 30 days late inaccurately for 2 months. On XX/XX/2018 I spoke with 2 supervisors, XXXX and XXXX and was told that they do not pick up the payment XXXX XXXX XXXX, so this might be the problem. I told them that this should not affect me negatively because they neglect to pick up their mail. I have kept USPS tracking receipts showing the payments were received on time. On three different occasions they claimed they had not received our payment until five days later. After receiving no assistance from XXXX or XXXX XXXX asked to speak to the Manager. They told me a manager named XXXX XXXX would call me. XXXX XXXX did not call me so I reported it to the XXXX, she then contacted me XX/XX/2018. XXXX retracted everything I was told by XXXX and XXXX about not picking up the payment XXXX XXXX XXXX. She told me there was nothing she could do but email me a credit dispute form. I filled out the form and sent it to the credit dispute department. I called New American Funding on XX/XX/2018 and spoke to XXXX who told me the dispute was denied. This denial is unfair and need to be review by higher authority. This incident has ruined our credit and it needs to be rectified! I demand that these late payments be taken off of all credit bureaus.
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| 06/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
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Web |
Older American |
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I believe that New American funding is holding customers monies and delaying making payments in order to hold more money in their accounts so they can make more interest on a larger amount of money. My loan was supposed to fund on XX/XX/XXXX and they are still holding about {$11000.00} and doing nothing but making excuses for not sending the money to XXXX XXXX to pay off the my loan. They never sent a check as they said and they were supposed to do a wire transfer on Monday XX/XX/XXXX but that still hasn't happened. If they hold other customers funds and keep making more interest than they should, this is not right and I consider this theft. They have been holding my money for 20 days now and making interest on my money. I will never use this company again, this is the worst experience with a loan company that I have ever had.
XXXX XXXX Fri, XX/XX/XXXX, XXXXXXXX XXXX ( 4 days ago ) There is absolutely no reason why a wire transfer can't be made, I'm tired of excuses. Please have your supervisor call me ASAP XXXX XXXX XXXX Fri, XX/XX/XXXX, XXXXXXXX XXXX ( 4 days ago ) Please. Let me know when that takes place.
XXXX XXXX XXXX Mon, XX/XX/XXXX, XXXXXXXX XXXX ( 12 hours ago ) to XXXX I was never contacted today saying that the wire transfer had been taken care of. I just checked my XXXX XXXX account and I am really curious to hear what excuse you guys come up with. Someone call me ASAP and let 's get a supervisor on this call.
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| 06/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I liked very competitive rate published by New American Funding on XXXX for an investment property I was buying in XXXX : Rate : 6.875 % with {$1600.00} in points and fees ) I called them right away on XX/XX/20 and got in touch with XXXX XXXX : Loan Consultant XXXX # XXXX XXXX C : ( XXXX ) XXXX O : ( XXXX ) XXXX F : ( XXXX ) XXXX XXXX had me apply online, ran credit check and said the loan rate will be approved by his manager. I filed application and uploaded all the required documents including sensitive information like my tax return, W2 etc.
The rate still did not get approved in the system and I did not get any email. but XXXX told me next day that everything is good and rate was approved again.
I had a 10 day contingency removal for appraisal. I called XXXX several times and texted multiple times. But he kept insisting that loan will be approved tomorrow morning and I was losing time on my deadline.
Finally, on Friday, XXXX told me that loan is approved only with {$6300.00} in lender fees. This is way above {$1600.00} they committed earlier.
I was running out of time and had no choice but to accept the rate which is what this company wanted to begin with. Fortunately, I was able to get lower cost from another company who honored the rates and fees listed on XXXX site. However, my rate was 7.125 % compared to 6.,875 %.
I am still behind on my deadline and may end up losing this contract and my {$10000.00} XXXX.
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| 11/03/2020 |
No |
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Web |
Servicemember |
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I am constantly ignored for weeks by staff assigned to my home loan, I am update at best once a week on status of my loan, I am lied to by the loan offer on closing date an required paper and etc. I leave constant email, voicemails, and text messages and I never get any kind of replied only when I file a complain with customer service do I get a reply. I was yelled at by one of the loan team for filing complaints than she basically called me a liar. I am XXXX XXXX XXXX and I have to report to my new duty station on XX/XX/XXXX. Me and my family are homeless right now because the mortgage company told us they would close on the XXXX and than the XXXX of XXXX, and told use we be closed before our current lease was up so we where good to move but they lied and there for we are homeless right now. It is XXXX XX/XX/2020, we spent all our money waiting in a hotel for them to close cause they keep promising they will close that week than the next and the next and I'm still being ignored, lied to and insulted by this company I am about to lose the house I'm trying to buy because they do not do their part and constantly lie about need paper and the statues of the loan. I want some kind of responsible and respect and apology form them for this has uprooted me and my families life made us XX/XX/XXXX and all I get is lie and insults form them. There is absolute no respect for a customer or people who serve.
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| 10/02/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Cell : ( XXXX ) XXXX Regards, Loan Number : XXXX I am writing this letter to complain about New American Funding, their mailing address is XXXX XXXX XXXX, XXXX, TX XXXX. This company holds my mortgage and they have falsely reported me over 30 days late to my credit reporting agencies. The months in question are XXXX, XXXX, and XX/XX/XXXX.
I am attaching my payment receipts for the following : XXXX ( paid XX/XX/XXXX by electronic Debit ), XXXX ( paid XX/XX/XXXX by electronic check ), XXXX ( paid XX/XX/XXXX by official check ), and XXXX ( paid XX/XX/XXXX by official check ).
On XX/XX/XXXX at approximately XXXX XXXX I called New American Funding and spoke with representative XXXX and provided the information. After keeping me on hold for over 10 minute, she returned and told me that I did not pay for XXXX and every month thereafter were late and that is why they reported the lates to the credit reporting agencies, I repeated that I paid within the 30 days and she insisted that the system says I was late and there was nothing she could do.
After reviewing the Loan Activity from the New American Funding I discovered that I in fact paid XXXX, XXXX, XXXX, and XXXX well within the 30 days of which New American Funding falsely reported over 30 days late to the credit reporting agencies. This false report has caused me to be denied for credit and loans.
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| 01/03/2024 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Fees charged
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Web |
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Hello, My issue is getting in a payment for fees, and the start of the process. Since the begining miscommunication, and now that the final fee they sent is owed. I sent in an ACH payment on XX/XX/. The payment was not processed. XXXX XXXX is now telling me that my bank is to notify them when a payment has been made to their company. This makes no sense as they are requesting the payment. They did not process or did anything for weeks about my application. Then once they moved on the loan the terms for their XXXX program changed. I was then put into a program, where I was put under pressure to sell my home quickly and since rates were fluxuating it took a minute to sell. Then on top of it, I was charged rent, fees and XXXX. XXXX for move in fees. The XXXX stated that was only a deposit, if damages were incurred while moving in. I paid that fee and now I am being charged for it again from this company. I feel this is just a fee, and when I mention to the XXXX team about it. They just said those are fees incurred. This company now is asking for the fee of XXXX. I emailed and mention to them. I paid it and used their XXXX form. There now saying the bank needs to notify them. I feel this company is just making it very difficult to work with. I am very frusterated as it seems they do not know what they are doing. They should not be listed in XXXX XXXX if they can not provide a service correctly.
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| 01/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XXXX closed on my first home at age XXXX. I was given 7 pages of XXXX of payments, which with ins was {$990.00} a month w INS. After XXXX yrs my new statement came in and the monthly payment was increased by {$500.00}, now I'm looking at a XXXX XXXX month payment. I called the city & was informed the assessment done with previous owner was taxable & capped at $ XXXX, a year later the assessment is now $ XXXX which now increase my month payment by {$500.00} each month. The city said our realtor or lender should have informed me of this, the lender said it is not their job to know each city protocol. How can this be an oversight that the realtor, lender, city, and closer all failed to mentioned. My fiancee has XXXX & I'm a seasonal employee who was approved for a. 2.8 % fixed conventional loan in good standing yet at no point did anyone mention my mortgage after a year may increase as much as a third. I took in account a slight increase, but have 7pages from the lender, documents from the realtor when I made my offer, & along w the city everyone is pointing fingers to each other on this " expected oversight '' being off another {$500.00} on a {$900.00} mortgage is not an expected oversight. Meantime noone or nowhere does my papers mention a suppose proposal A or cap. All I get is accusations of others failing to do their job, yet all give me a different reason for increase.
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| 08/31/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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In XX/XX/2022 I entered into a FHA loan modification agreement with my mortgage company, New American Funding, due to impact from the pandemic, and in accordance with the C.A.R.E.S Act. I signed and notarized the loan modification documents and submitted them to New American Funding within the prescribed time. However, after several inquiries and weeks had passed, in XX/XX/2022 I learned that New American Funding had made mistakes in those documents which required me to resubmit and notarize another set of paperwork. Although since XX/XX/2022 I have complied with the modification payments my account with New American Funding has been restricted and shows a delinquent status. On XX/XX/2022 I received a letter from New American Funding stating that my account was restored to normal status and then only a few days later my account was back to a restricted and delinquent status. I received my XXXX mortgage statement which shows 3 months of mortgage payments in arrears. This issue is very distressing and confusing. The processing of this FHA loan modification has been terribly mishandled. I have received misleading information from New American Funding XXXX XXXX department regarding the status of my account. I am seeking relief in the form of my account being updated with the past amounts static under the terms of the loan modification and in accordance with the C.A.R.E.S Act.
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| 12/27/2021 |
Yes |
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- Trouble during payment process
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Web |
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I bought my house last year, and within closing costs, {$420.00} was earmarked for homeowners insurance. Apparently the check that the title company had to send to the home insurance company never went through, so due to this I was without home insurance throughout the XXXX period. I never found out about this situation, until I received a letter from the lender saying that if I did not send them evidence of my home insurance, they would have to apply a premium charge for the lapse in coverage, which would be much more expensive than an usual home insurance.
I had to get insurance for my home that covered the period XXXX, which was quite difficult to get, because no insurer wants to issue a policy to a home that has been without coverage for a year. After sending this evidence to the lender, they continue to demand evidence of the policy for the XXXX period, a policy that they should have insured me when I bought my home, and it was never effective.
Now they are including me in my escrow account, an amount of {$4600.00} for home insurance during the period XXXX, a situation that was clearly the responsibility of the lender and the title company, and now I have to cover that expense ( my monthly payment has risen to an amount that for me is impossible to pay ). How could you help me so that this amount can be withdrawn from my escrow since it was not my responsibility?
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| 02/20/2021 |
Yes |
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Web |
Servicemember |
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Last XXXX I was contacted by a Representitive of New American Funding to refinance my current mortgage and save a significant amount of money every month due to lower interest rates. I agreed and was contacted on XXXX by Sr Loan Officer XXXX XXXX XXXX Broker Solutions Inc., dba New American Funding. He told me that he could lower my interest rate by 3/4 points and save XXXX a month as well as recieving approximately four to five thousand dollars from my current escrow account. I agreed and I started the refi procces on XXXX. On XXXX I was contacted by loan processor XXXX XXXX XXXX to process the loan. He reiterated what Mr XXXX told me about the money comming back to me. During the procces the amount returning to me went from XXXX to XXXX which I signed off on it at the time. On XXXX I formaly signed the final closing docs with a notary. The document clearly showed that I was to receive XXXX once the loan was funded. When funded I recievee a check for XXXX dollars. I asked Mr XXXX about the discrepancy and he told me that he didn't know what happened. He asked his supervisor and he didn't know either. On XXXX on audit was performed by XXXX XXXX Senior Customer Specialist with New American Funding. She wrote that on XXXX a report was processed of the correct payoff statement nine days before I sined the final closing doc. I tried to contact her but she was unavailable.
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| 07/01/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/XXXX we began our pre qualification portion of our FHA loan and we spoke with XXXX XXXX. All required docs were submitted a week later. A couple weeks go by and we heard nothing so we called XXXX and was told the underwriter need us to clear up dome student loan stuff and we did so a few days later we uploaded it to the portal. 2 more weeks go by and no word, email, or phone call. So we called and request a supervisor and noone returned the call. Another week goes by and we called and get into a big argument with XXXX XXXX XXXX XXXX 's manager ) he refused to send any docs so I explained there are laws regarding this and he terminated the call. I began calling twice per week since XX/XX/XXXX demanding answers but we are only getting pushback from corporate and everyone else. On XX/XX/XXXX I spoke XXXX XXXX who. ( On a recorded line ) stated he seen several mistakes and would address them immediately. We never heard anything from him or anyone else. Then today XXXX a XXXX operator sent us some very XXXX texts and phone calls. While I'm speaking to another operator the racially motivated rep is sending threats to our personal cell phones which is a REAL NO NO but she did it and we informed them and they sent us a cease and desist letter go figure. If a customer service rep retaliated against ANY CUSTOMER that's a huge RED FLAG..BEWARE OF THIS COMPANY..
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| 04/21/2023 |
Yes |
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Web |
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I was preapproved for a mortgage with New American XXXX on XX/XX/23 or before for a newly built home. The initial appraisal was completed on XX/XX/23 with a set closing day of XX/XX/23. I have sold my previous home, now myself and my XXXX kids are now homeless because New American XXXX didnt have the loan ready on closing day, they arent keeping me informed of the process and now I have sold my current home and they dont have a exact answer on what day I will be closing on my new home.
I originally withdrew from it because of fear of retaliation, but this company deserves the consequences.
This is by far the worst, unprofessional, unprepared, and irresponsible company Ive worked with.
When my agent spoke to XXXX XXXX Friday morning they discussed compensation for my family and the focus to getting this deal funding on Friday XXXX. To no avail that timeline went through the window and the deal has just been funded today XXXX In that time my family XXXX kids had to stay in a hotel room because of issues created by your New American The lender fee in the amount of {$1600.00} because the service they were paying for clearly wasnt completed in a professional and timely manner. On top of both of those things, XXXX should also be willing to compensate for my family pain and suffering which I will leave for you to discuss with company superiors.
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| 11/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Payment process
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Web |
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I have flood insurance with XXXX XXXX and since XX/XX/XXXX I have been going back and forth with my mortgage company " New American Funding '' and XXXX. after 35 phone calls, 3 ways calls with both companies I've had it! New American states they do not have the policy, XXXX states they do not have payment, so after months now finally thought I got this all straighten out, until I received a letter form New American stating I do not have proper flood insurance and will be provided FEMA for a new charge of {$2500.00}. I call New American today XX/XX/XXXX, and was told all the have is the Declaration page from XXXX but they need the entire policy " 60 '' pages. I called XXXX and they are not open due to the holiday. This information should have been provided months ago and I should not be the one penalized for both companies error. I have spoked directly with the owner of XXXX last month and was assured this was all ok and corrected. So I am making two complaints first with New American Funding, and with the flood insurance carrier XXXX. I will not be put under stress like this anymore and demand this back and forth with these two companies to stop. I have spoked with my broker of my house and she helped me last month but after receiving this notice that I will now be signed up with FEMA and charged the outrageous amount I have had it!
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| 08/29/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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Towards the end of XXXX 2021 I was out of work for 2 months and got behind in my mortgage payments. By XXXX I was 3 months behind, I then contacted the mortgage company and requested their home assistance program. I submitted all the requested info and a couple weeks later was told that because I failed to send in all the info that the case was closed. I called them and talked to at least 4 people who told me different things were needed. By XXXX I submitted a complaint to XXXX because I was constantly getting the runaround and being told that all info was not sent even though I had proof that I did. After complaining to XXXX the mortgage company got back to me and said that they would check into it immediately, I then received a call from the Manager XXXX XXXX stating that she didn't understand why this was taking so long, that they had received all the proper documents and that I should be hearing from them by the beginning of XXXX. It is now the end of XXXX, I am further behind in my mortgage and I've heard nothing from the company ( New American Funding ) still. Since I decided to go with this XXXX it has been a constant struggle, getting approved, feeling extremely discriminated against and asked to do things that frankly no one I knew had ever had to do ( for instance proving where all my funds come from ) Please Help.
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| 01/24/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I reach out to my mortgage company New American Funding about my financial hardship they advised me to fill out a ( RMA ) Request for Mortgage Assistance Application, I sent in the application XX/XX/XXXX and I was ( Denied ) for all work out options.
I tried calling XXXX XXXX left several messages and their was no response back, I was able to speak with a home retention supervisor to get a explanation on the denial, she disclosed to us the Loan Modification was denied because I had a previous Loan Modification within the past 24 months, she advised that if I would like to fill out and send another ( RMA ) I would be past the 24 month seasoning period and she said they should approve your modification basis on your facts. I sent another ( RMA ) in XX/XX/XXXX and I received another denial letter for all work out options. Under the Loan Modification column they checked off ( Other ) with a explanation that was not fully completed. We called on XX/XX/XXXX to get a explanation on the denial we reach out to XXXX XXXX no answer on her direct line, we spoke with a agent at home retention department he explained to us the Mod. was denied for having a FHA claim paid with 3 years. That does not disqualify me from obtaining a loan modification according to FHA/HUD guidelines, FHA/HUD guidelines are 2 years seasoning period.
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| 08/07/2020 |
Yes |
|
- Trouble during payment process
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Web |
Servicemember |
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My lender ( New American Funding ) which I have a Federally backed Mortgage with ( VA LOAN ) have been in violation of the CARES ACT and the Circular 26-20-12 dated XXXX which the VA distributed to all lenders who service VA LOANS about two weeks later I requested a Forbearance for 180 days which was denied which is a violation of the Cares Act which states that the borrower not the servicer is entitled to determine the period of the forbearance subject to statutory limit of up to 360 days so my lender still thinks that they are entitled to determine the period of forbearance they still have not granted the me the full 180 days of forbearance they granted me 60 days XXXX to expire on XXXXXXXX which is 60 days my lender also sent me a letter dated XXXX to inform me that hazard insurance has expired it is my understanding if the borrower has an escrow account with the lender the lender is responsible to pay hazard insurance while my loan is in forbearance which it was at the time my lender has continue to ignore or refuse to follow the guidelines under the CARES ACT for lenders that services Federally backed mortgage they have continued to violate my rights under the CARES ACT I will upload documents which exactly gives dates and you will see that I have informed them several times that they were in violation
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| 09/21/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
- Delays in the application process
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Web |
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I am applying with New American Funding for a Pennsylvania FHA loan ( was actually approved ) and then was told that I needed to prove that my manufactured home was taxed as real property and did not have an active title with the DMV. This home was my parents since XXXX and is being taxed as real property. The DMV sent my lawyer a certified letter that they do not keep Title records past 10 years. Before I bought this home from my parents estate, they had several mortgage loans ( I paid the final HELOC off when I purchased the property on XX/XX/XXXX ). They told me to contact a lawyer, which I did and was informed that my house is included in the tax assessment as real property. I paid to have a structural engineer to come out and he provided a report that my home is permanently affixed tot he property ( it has been since XXXX ). I have provided everything that they have asked for and they are still delaying my loan because the DMV says that there is no title on file ( they only keep title information for 10 years ). The house has been included on the property assessment since XXXX. I spent money on the appraisal, structural engineer and an electrician to upgrade to XXXX outlets in the kitchen and bathrooms. Their delay is now causing me financial hardship for no reason. I do not know what else to do.
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| 07/28/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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My loan agent should have processed my paperwork and put urgency on the lenders to approve all my paperwork. Throughout my Escrow process, she would not pick up her phone, return my emails, or return my text messages. When I could talk to her, she assured me everything was smooth sailing and I would get approved in time for Escrow to finish in time. However, as the day got closer and closer, I still had heard nothing and then I would receive more questions from the lenders. She told me that if I anwered these questions, it should be fine. But then several days later, I was asked repetitive questions.
After my escrow date had already passed, I asked her once and for all if there were any questions and she referred me to her processor.
I spoke to the processor, and he said he could prioritize and get it done quicker. I asked if I should have communicated with him directly and he told me " yes, it would have made things quicker and easier, but the loan agent told me I could only go through her. " I feel like she did n't put any urgency, and I was then forced to answer the same questions and it delayed my escrow by 20 days. I was forced to sign a per diem of {$150.00}.
I have since asked her for a MILESTONE report. I have been waiting over 5 weeks now for it in which she claimed she requested it.
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| 02/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On the day of closing, which is listed on my Closing Disclosure as XX/XX/2022, I called Broker Solutions Inc dba New American Funding at around XXXXXXXX XXXX. My loan agent said they were about to call me, because I need $ XXXX {$900.00} more for additional title fees because your title has a special lien showing XXXX as an owner and that's not normal. I explained that this is normal for any existing mortgage for the mortgage company to have a lien on the title. I was then directed by my loan agent to her supervisor, who told me the same thing. I told the supervisor that I have a Closing Disclosure, they chose the title company, and that they can not spring fees on me the day of closing. He tells me I don't have a CD, even after sending a picture of it to him with the closing date clearly on it, noting that it is a Final CD. The supervisor even threatened to let my rate lock expire, which has already been extended once, if I didn't go ahead and pay the extra money charged by XX/XX/XXXX when it expires! And then noted that that would be an extra charge as well. It has been a complete nightmare. There is so much more that I honestly need to talk with an agent, because it's too much to type. XXXX XXXX is the name of their titling company used, for reference. Please help! I know this can not be right.
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| 09/13/2016 |
Yes |
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- Settlement process and costs
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Web |
Servicemember |
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We were the seller of a house located in XXXX XXXX TX. The loan company, New American Funding Inc., for the buyer of the home delayed the closing 3 times, XXXX/XXXX/16, XXXX/XXXX/16 and XXXX/XXXX/16 finally closing on XXXX/XXXX/16 without a valid contract and not providing an addendum to close the sale on XXXX/XXXX/16. The Lender received the appraisal 5 days before closing and failed to notify the broker or seller that the appraiser had noted a safety issue that needed to be addressed before he would sign off on the appraisal until XXXX XXXX XXXX the day before closing. This left no time to correct the issue and delayed the closing until XXXX/XXXX/16. We were not provided any addendum with a new closing date and left to hang in the balance from XXXX until XXXX/XXXX/16. This also resulted into the payoff being higher and late fees since they failed to meet there obligations. We understand the mortgage company has a responsibility to the buyer, but proper notification and addendum is still required to be presented to the Seller. The mortgage company assured us they would close before XXXX day and then relayed via a text that they would be closed for XXXX day and it would not close until after the holiday. Total disregard for the seller, unethical and unprofessional behavior given to the seller!
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| 09/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a mortgage with new American funding.
I was given a quote for the mortgage based on my down payment and purchase price. When the appraisal for the home came in lower than the purchase price new American said it would cost me an additional XXXX in cost.
I expressed that it did not make sense for me to pay that cost since I did not want to be in this loan for the long term. Verbally I was given cost based off the new Loan to value.
I agreed that instead of paying almost XXXX in cost for a 2.75 rate that I would take a 3 rate and have no cost. I emailed them that I did not receive updated disclosures. They timing was tight as we were already closing 7 days late from this hold up and the seller was wanting to back out. They never provided updated disclosures and snuck the fee in anyways at closing.
I emailed for them to correct it or make it right with me. The agent I worked with acknowledge that isnt what we discussed verbally but she isnt the one that prepares the paperwork and since its signed she couldnt do anything. She escalated to her managers. Ive followed up servers times and theres been no resolution or response from management.
I feel new American prolong my process and backed me into a corner. I had to sign or I wouldnt have a place for my family and I to go.
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| 10/02/2018 |
Yes |
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- Trouble during payment process
|
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Web |
Servicemember |
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I writing this email as a written notice of the formal complaint I will be making to each one of the government agencies that I was told govern this process. This complaint is due to the lack of professionalism, sense of urgency and overall unexplained complications of this process. I mailed a check for the amount of XXXX dollars to the XXXX XXXX department on XX/XX/2018 and it was received XX/XX/2018. I was informed that the process of issuing the third of the draft should take 24 hrs processing once the check is received and 2-3 business days to be mailed to me. As of today it is XX/XX/2018 and not only have I not received the monies but when I called today to request the tracking number for the check that I was told by one the customer service reps, would be mailed over night because of my inconvenience, I was then informed that the check is not being mailed today but is cut in texas and will be mailed to new york and then mailed to myself ( in georgia ) which could also take 2 to 3 business days. So I would like to know who is to be held responsible for the extended time that me and my family are out of our home as well as the out of pocket expenses I'm incurring because I was told to start the process of repairs because I would receive the check in a timely manner.
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| 03/02/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for PMI Reduction with New American funding. I paid {$150.00} to them for the appraisal of my property. However they denied me the PMI reduction on the grounds that the value of my priperty is {$570000.00}. I reviewed the appraisal report and found several inconsistencies and errors. Meanwhile the value of my property on the company 's own website shows {$670000.00} and on XXXX it showed {$660000.00}. I called the appraiser to inquire about the strange and out-of-the-ordinary value shown on his report. He made it clear to me that when he submitted his first report, the New American Finding representative impressed on him to make changes before he would accept the report. He was given specific property addresses to use to undervalue my property. This, I believe is fraudulent, unprofessional, unlawful and unacceptable.
I contacted New American to provide me with the original appraisal report but they refused and indicated that they never had contact with the appraiser. They indicated that XXXX XXXX reviews the appraisals and approves them for New American. However, when I contacted XXXX XXXX on XX/XX/2022 ( XXXX XXXX. XXXX ) and they categorically denied and indicated that it is New American Finding that does the appraisal review and makes decisions on PMI.
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| 06/14/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/23 I requested information on a HELOC through XXXX, indicating my desired loan amount, credit score of approximately XXXX, and state of the house. This lead me to their approved partner, New American Funding, indicating that the could fulfill my request. Immediately following submitting my information, I received a phone call from their business, in which I was asked a few questions, I restated that I was looking for HELOC, the amount, my credit score of approximately XXXX, and other personal information. At this point they requested that I submit a full credit application for a hard inquiry. I had already stated both in writing and verbally that my credit score was approximately XXXX, which after the full credit inquiry, was determined to be accurate by averaging the 3 bureaus. However at that point, they stated they would not be able to provide a HELOC as my score was lower than the allowed minimum of XXXX for that financial product, but they were able to provide me with a refinance for my mortgage. At several points I had confirmed not only that my credit score, but also that I was not interested in a refinance, only a HELOC. This constitutes several counts of fraud to obtain my personal and financial information under false pretenses.
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| 05/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We had a home loan on a condo with New American Funding that was paid on time every month for over 3 years. We then sold the condo because we bought a house and once we closed on the condo the loan was paid off in full to New American Funding on XX/XX/2021 which was immediately reflected in our account. Two days later we saw a pending transaction in the amount of the past monthly mortgage amount, so we immediately called New American Funding and was told the transaction was not likely to go through because there was a {$0.00} balance so it couldn't go through. The transaction did go through so once again we called New American Funding to let them know and we were told it would be refunded by Friday XX/XX/XXXX or Monday XX/XX/XXXX. It is now XX/XX/XXXX and we called them because we still have not received the refund and were told it would take longer because they needed to process the request before they could write a physical check to mail out. We told them that is not acceptable because of the financial burden it places us in, and because they had no right to take that money in the first place. They didn't care. We will be contacting our lawyer about it if we don't have our money that they stole from us back by the end of the business day.
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| 10/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I recently checked my credit report and have seen multiple hard inquiries that have severely impacted my credit score. I shopped for a mortgage back in XXXX or 2019. I do not believe the multiple hard inquiries should affect my score because they were all for the same reason and should be grouped together. Recently, I traded in my vehicle and purchased a second vehicle. I authorized the dealers to run my credit report to find me a good rate to finance those new vehicles. I was surprised to so my credit score decreased drastically since XXXX of 2019.
I also saw that a mortgage company recently made an unauthorized inquiry on my report. I am no longer in the market for a mortgage and would have no reason for a company to do so.
My complaint is that these hard inquiries have so negatively affected my credit score. Some were authorized for specific purchases but those should be grouped together. And, I have some unauthorized inquiries that certainly should not affect my credit score.
Looking at my credit history you can see that I have not missed a payment in over 150 months and my credit was very good until these events.
I hope someone can research my credit history and correct any and all negative events on my credit report.
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| 06/07/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In XXXX of 2021, I started the refinance process with XXXX XXXX at New American Funding. To date, he is replied to only 3 of my emails and answered only 4 of my calls. All others have been unanswered. I have reached out to his manager and also have been ignored. Our loan number is XXXX He pulled our case number too soon and therefore, our refinance was in limbo. Due to his error, XXXX is telling us we need to pay for the extension which we will not do since it was his error. New American Funding needs to pay for the extensions.
I have requested to be transferred to another loan officer and my requests have been ignored. I have reported to corporate and only then has XXXX reached out to me. I have requested to corporate that they pay for our extension only to be told they need XXXX 's manager to approve who has ignored us as well.
XXXX, his manager, and New American Funding have failed to provide adequate communication regarding our refinance and have blatantly " ghosted '' use for the past 3-4 months with minimal to no updates about the progress of our loan.
New American needs to pay for the extension since it was their employee 's fault and to even think the customer should pay for their employee 's error is insane.
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| 01/25/2024 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
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Web |
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On XXXX XXXX I was notified by the lender that I did not qualify for the purchase of my home, and need a co-signer. After speaking with family friends, they decided they were not comfortable with moving forward. And as a result the loan was denied. I have requested a copy of denial letter from lender, and have had no response. I have also requested my Earnest Deposit money be given back to me in the amount of XXXX. The builder is now stating that they do not have to give any monies back and that they are only willing to give me half of monies. However, they are no longer responding to myself or my Relator to discuss this concern.
I believe that they violated regulation B with regard to providing me with the application update within 30 days of this process. The builder and lender are causing delays resulting in me and my children being homeless. The stress, uncertainty, and unpredictably of this loan process, left myself and children completely traumatized. This experience has been a complete nightmare causing extreme XXXX and distress. Not to mention that the Earnest Deposit is my hard earn money that I have saved as a single mother. I would assistance in resolving this urgent matter.
Thank You Kindly, XXXX XXXX
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| 05/30/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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XXXX XX/XX/2020 I requested for a Loan Modification/Forbearance for my mortgage they replied in writing on XX/XX/2020 they denied my Loan Modification for insufficient surplus and denied my Forbearance Repayment Plan request for insufficient surplus and Special Forbearance for temp workout and permanent hardship it was my understanding when the CARES ACT 2020 was signed into law on XX/XX/2020 no matter the status of my delinquency if a borrower has a federally back loan I have a VA Loan that they are protected supposed to approve 180 days of forbearance and if my financial situation doesn't change I'm suppose to get another 180 days of forbearance I don't understand why they denied my forbearance request when CARES ACT has directed the lenders with federally back loans are suppose to approve the forbearance my financial situation has changed since XX/XX/2020 I have paid off my truck and motorcyle loan and I officially retired from my employer on XX/XX/2020 will star recieving check on XX/XX/2020 which gives me an extra income of {$2200.00} I sent an appeal letter on XX/XX/2020 stating these facts to my lender but since they totally ignored Forbearance under the CARES ACT I don't believe that they will work with me
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| 09/14/2020 |
No |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020 I called New American Funding to inquire about home financing for an FHA loan, first-time homebuyer. I spoke with XXXX XXXX, NMLS # XXXX and XXXX pulled my credit while on the phone. I was very forthright about my needs and purchase timeframe for 1-3 months along with the challenges resulting in the need to pursue FHA financing. As a mortgage professional, I am well aware of what goes into a pre-approval and the credit requirements for financing in terms of minimum credit score, finance approval, etc. After XXXX pulled my credit, he indicated that he would send me a copy of the report to review along with a text with an access code to download the report, all of which I have in writing via e-mail. Since XXXX, I have followed up with XXXX on 2 separate occasions and sent income documentation for a preliminary approval and have received no response or acknowledgment to any follow-up inquiry, nor have I received the access code to view the report XXXX indicated he would provide as a courtesy. The communication has been very unprofessional and I still do not know where I stand and my credit score has been further impacted by a hard inquiry from a company that does not care about the consumer.
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| 03/30/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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In XX/XX/XXXX I went on unpaid XXXX for giving birth to twins. I fell a couple of months behind on my mortgage and applied for temporary mortgage assistance. In XX/XX/XXXX I was placed on a forbearance for 3 months. I started a new job XX/XX/XXXX and in XX/XX/XXXX my forbearance was extended until XX/XX/XXXX and a plan was set up for me to make a payment every two weeks so that I would be current on my loan by the end of the extension. On XX/XX/XXXX I called to schedule the next payment for my mortgage and was told my loan had been sold to another bank. When I reached out to the bank they told me to call back after XX/XX/XXXX when they would be able to access my loan details. I called them on XX/XX/XXXX and was told that I was two months behind on my mortgage. I asked why my forbearance did not transfer with the loan and was told they don't have any record of me ever being on a forbearance and that they would be reporting a late payment on my credit report. This should not happen as I had a plan and a date to be current on my mortgage. They told me I would need to reapply for assistance with them and wait up to 30 days for approval, but even that would not stop the negative remark on my credit report.
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| 11/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Hello- We filed for forbearance through the CARES Act in XX/XX/XXXX due to our finances being impacted from COVID-19. We came out of forbearance on XX/XX/XXXX. We signed an agreement acknowledging that the payments missed including interest. The document also stated the payment deferral will not change any other of our mortgage terms. Instead of the lender deferring those payments to the end of the loan they increase our loan amount by {$26000.00}. Our loan went from {$300000.00} owed in the beginning to {$330000.00}. I don't understand why the payment amount due during that time went from {$26000.00} deferred to an additional {$26000.00} on top of it. Our home isn't even worth {$330000.00}. If we would have made those payment instead of entering forbearance the amount owed would be {$270000.00} I feel like they are double dipping so to speak. And penalizing us an additional {$26000.00}.
We tried to talk with them and they even seemed confused on how they got to the figures. Now they will not answer any questions and told us to get an attorney if we needed further info. We have received 3 different amounts from various statement and feel they are calculating the forbearance wrong from the cares act.
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| 06/24/2023 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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on my loan with broker solutions, a valid escrow analysis was performed on XX/XX/XXXX refunding over {$4000.00} including over {$130.00} in interest and a new payment of {$2200.00} this was more than sufficient and met any requirements under law. Then on XX/XX/XXXX with no warning or external they decided to perform another escrow analysis which increased my required holdback for property insurance and property taxes of over {$5000.00} mostly on the basis that the statement claimed my property taxes would go up over {$5000.00} next year even though that would violate California state law as property taxes are only allowed to go up a maximum of 2 % annually.
if this analysis is allowed to remain in effect they would be collecting an excess of {$7000.00} dollars annually for NO good reason and with NO rational basis in simple terms despite their statement my property taxes will be close to XXXX dollars NOT XXXX and my insurance will beXXXX not XXXX. They have no basis to claim otherwise. this seems very personal and onerous and i can not allow it to stand unchallenged as i am a veteran on social security living on a fixed in come with a now unexpected {$600.00} hole in my budget for NO VALID REASON.
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| 05/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
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XX/XX/XXXX we were told we were approved by XXXX XXXX at XXXX XXXX XXXX for a investment mortgage on specific terms ( 10 % down 3 months of reserves ). Me and my wife understood and were able to meet these terms same day we go under contract for a property.
We submitted all the documentation requested such as pay stubs, tax forms etc.
May 3, 15 days before closing. After a lengthy contract back and forth and the earnest money period, home inspection ( {$260.00} ) completed as well as a 2 5 day extension periods in which we could have withdrawn and retaining our earnest money ( {$2500.00} ) XXXX XXXX XXXX decides to raise the terms ( increasing a down payment requirement to 20 % ) -unbeknownst to us, in which makes obtaining the mortgage unobtainable. This is after XXXX XXXX XXXX has received all our documents which would show we would not be able to meet these terms.
XXXX XXXX XXXX acted in bad faith to myself, agents and sellers involved as if it was not for their initial direction of approval my family wouldnt be out the earnest money, cost to transferring funds, inspection costs. We would have never went under contract should they have been straight forward regarding their requirements.
|
| 06/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I refinanced my mortgage with XXXX XXXX XXXX ( XXXX ) and closed onXX/XX/XXXX. Part of the closing costs included paying the interest that would accrue fromXX/XX/XXXX -XX/XX/XXXX, so as ofXX/XX/XXXX I technically owe {$0.00} in interest as it has been paid. I borrowed {$240000.00} at 4.25 % on a 30-year note with a {$1200.00} P & I payment ( excluding escrow as it does not impact this issue ). My first payment was/is dueXX/XX/XXXX and I paid it onXX/XX/XXXX. On XXXX 's website the payment shows the payment 'Applied Date ' and 'Effective Date ' asXX/XX/XXXX. So from XX/XX/XXXX toXX/XX/XXXX approximately {$460.00} of interest has accrued on the principle balance ( math on this calculation below ). 4.25 % ( rate ) / 365 ( days in year ) x 16 ( days of accrued interest ) x {$240000.00} ( principle ) = {$460.00} XXXX applied the payment showing that {$870.00} was applied to interest and the remaining portion of the payment went to principle. I called multiple times to have my payment applied correctly so that I paid the interest accrued to date of payment, but they are stating I must pay all of the interest for the month which is in violation of Fair Lending laws.
|
| 07/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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Mortgage Loan Processor NMLS # XXXX XXXX XXXX and Closing AttorneyXXXX XXXX XXXX failed to return {$1100.00} Seller Credit ( XXXX ) + {$4800.00} ( MI Premium-Never applied to loan and was not required-Conventional Loan ). {$1000.00} Earnest Money Check not applied to Loan Balance of $ XXXX Total {$7000.00}.
Mortgage @ $ XXXX {$180000.00}. Borrower brought {$25000.00} to Closing Table in Closing Cost ( s ) in Loan document submitted by Loan Processor. The amount of XXXX was added into the loan amount = {$190000.00}. = {$210000.00}. Docs to be presented from the Loan officers calculations ( copy ) -and the fraudulent calculations of the Closing Atty of the Up Front MIP payment which has not been applied in this loan and again, was not requested in Conventional Loan process. New American Rep stated that the {$4800.00} was reflected in loan as other costs, which the Closing Atty and in cooperation with the loan officer overcharged in Closing Cost ( s ), which I opted out to pay, but was still included to reflect the Other Cost ( s ) and unrequired and un-asked for closing cost ( s ). There is no payment in this loan for MIP Insurance. Documents presented upon request.
|
| 06/08/2020 |
Yes |
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Web |
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I made it clear I could only afford a mortgage payment from $ XXXX-XXXX, I am however paying {$2100.00}. Had I known this was the case I would not have purchased the home. I noticed at time of signing and was told it could be fixed after closing however the originating company stated it was so high due to an {$18000.00}. loan the previous owners had taken out on taxes and it would be corrected. After a few weeks I was told the loan was transferred to another company and to deal with them directly regarding the error. I have made tons of phone calls and emails to be told the taxes were not figured out correctly by the originating loan company and that is why I have an extra {$300.00} per month. there is nothing the new company can do about it. This is fraud! I would have never agreed to this. The originating company did not respond to my complaint from day one they just wanted me to sign up for a loan so they can get paid even if I couldn't afford it. I am very stressed and have an extreme hardship coming up with the monthly payment. Do not believe when they state they will " fix '' the documents after closing. You are stuck with whatever you signed for.
|
| 11/21/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
- Delays in the application process
|
|
Web |
|
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I am writing to dispute the adverse action taken against me by your institution, which I believe to be in violation of 12 CFR Part 1002 Regulation B, Title 15 U.S. Code 1602 ( p ), Title 15 U.S. Code 1644 ( f ), and Title 15 U.S. Code 1611. The adverse action in question pertains to the denial of my recent application for a mortgage with new American lending.
. On XX/XX/2023, I received a written notice from your institution, indicating that my application for a home loan has been denied. The specific reason ( s ) as to why I was denied is irrelevant because I have the right to credit and withholding my securities is securities fraud! Your institution is in clear violation of the Equal Credit Opportunity Act and Consumer Credit Protection Act! In light of the above violations, I kindly demand, Since I have been denied access to my own credit, that you please retract my application! Please acknowledge receipt of this dispute letter within 10 business days and inform me of the actions taken to address my concerns. Should you require any additional information from me to facilitate this process, please do not hesitate to contact me.
XXXX XXXX XXXX
|
| 11/30/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Per the purchase contact, I was required to double apply with New American Funding. My original lender XXXX advised that they would not be able to lend on the complex. New American Funding ( Loan officer XXXX XXXX ) told me that XXXX American Funding would be able to do the loan because they had previously closed in that complex and they had the condo certification and approval so there would be no issue with the loan. I proceeded. The loan officer called me and said that the loan was approvedand about 2-3 days later I received the approval via email. My realtor emailed the loan officer about removing loan contingency and from what I can tell there was a verbal go with removing loan contingency. I signed off. Because of the lender New American Funding, my cling date was extended 2-3 times. At the 11th hour, right before we are scheduled to close, the loan officer calls me to tell me that their underwriter is requesting a full condo review. The end story, the loan XXXX calls me to tell me that they can not lend on the complex. Now my $ XXXX deposit is at risk. I received a Cancelation of Escrow with the funds to be held.
|
| 07/21/2017 |
Yes |
|
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|
Web |
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On, XX/XX/XXXX XXXX XXXX XXXX ordered an appraisal of a property ( XXXX XXXX XXXX XXXX, XXXX, GA XXXX ) in preparation for closing of a loan on this property slated for XX/XX/XXXX. I paid for the appraisal on XX/XX/XXXX in the amount of {$500.00} to XXXXXXXX XXXX XXXXXXXX XXXX. On XX/XX/XXXX, XXXX XXXX XXXX notified me that they would not be approving my FHA loan. On XX/XX/XXXX, I applied for a FHA mortgage loan with XXXX XXXX. XXXX XXXX requested that XXXX XXXX XXXX forward the appraisal that was completed on the property so that they could include it in the loan package. XXXX XXXX XXXX provided XXXX XXXX a case number, and did not forward the appraisal. I also did not receive a copy of the appraisal that was supposed to be completed on the property, as agreed upon in the payment stipulations. Because XXXX XXXX XXXX did NOT forward the appraisal, a second appraisal was ordered and performed by XXXX XXXX XXXX on XX/XX/XXXX. As the consumer, I should NOT have paid for two appraisals on the same property and I am requesting a full refund of my {$500.00} from XXXX XXXX XXXX for an appraisal that was not provided.
|
| 09/02/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
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|
It started in XX/XX/XXXX when we were having problems making our house payment with New American Funding. Both my husband and I had lost our jobs and were living off Unemployment and XXXX. I contacted New American Funding right away and explained our situation. They recommended a Special Forbearance Agreement, the terms of this agreement are attached. Our payment went from {$1400.00} to {$2100.00}. They told me that it would not affect our credit if we followed the agreement which we did. It has ruined our credit and reflects the original amount owed and does not reflect any payments made. What we really wanted was a loan modification but they said we did not qualify. In XX/XX/XXXX, I was let go of my teaching job therefore it was difficult to make our payments. I contacted New American Funding to explain our situation and they recommended applying for a loan modification. We submitted all the paperwork and it took XXXX months for them to deny us any loan modification. They have lied to us and do not seem to be helping us even though there are many loan modifications that we would qualify for.
|
| 10/12/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
My complaint is against : Mortgage Loan Officer : XXXX XXXX XXXX : NEW AMERICAN FUNDING Over 2 weeks ago, onn XXXX I submitted my : -Loan application -ALL requested documents -Signed and Submitted all required disclosures statements and I have not received ANY response or communication from this lender by email, mail, phone, text, or fax or any other form of communication.
Everything is documented. Please let me know you would liked me to furnish any documentation, emails, screen shots.
Please advise is there is a regulation to protect consumers from lenders collecting financially sensitive information and not providing the consumer with a response within a reasonable time-frame. I am appreciative of any assistance you can provide.
I am very concerned about submitting ALL of my personal financial information and not receiving any sort of response after waiting 20 days. I believe it is necessary to report this incident to prevent it happening to anyone else.
Thank you very much for your time and review of this matter. Please feel free to contact me with any questions.
Thank you,
|
| 04/20/2018 |
Yes |
- Mortgage
- Reverse mortgage
|
|
|
Web |
Older American |
|
New American funding is lax in their ability to process.. I signed all th loan docs and wired money ,over 200000 grand . We were supposed to close XX/XX/XXXX then it changed to XX/XX/XXXX .The lender is saying that they want proof the the money is mine. .......I was robbed of my identity on Sunday ,XX/XX/XXXX so I had to change all my financial accounts.. I wired the money from my new account same bank. And they say its not my money. But THEY HAVE MY MONEY !!!!!! The sellers want to cancel because of the decrepancies of the lender ,XXXX XXXX,and her processor from XXXX XXXX.they are giving until XXXX today. The lender did not act on this proof of funds being mine until XXXX XXXX on the day of closing,Thursday, after I signed the papers and wired the money. They had since Monday. I have done everything they have asked for immediately. Even did not go to work in order to do so I may lose the house and my money is in limbo. Its negligence and lack of ability to do their job which has caused much grief emotional,and financial hardship on all myself and the sellers and the realtors .
|
| 07/03/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
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Web |
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I am pre-approved with my lender. When inquiring about a new home builds ... the agent stated that i should try to use one of the " Preferred Lenders ''. For more closing cost being covered by the builder. Which struck me as a little strange so i starting asking questions. The policy of XXXX XXXX - XXXX XXXX Texas is as follows ... ..when ever an agent gets a lead from a builder open house or their XXXX lead department they are required to have them use a preferred lender or they agents are penalized in their commissions. Unless they get a letter of denial from that " Preferred Lender ''. I was also told that the " Preferred Lenders '' pay a DESK FEE ( about {$7000.00} per person ) ; yet i only saw one with a desk. That each lender gets a specific rotating week where all leads are given to that lender during their specific week. I found this a bit conflict of interest ( at least in my eyes ) and it seemed a bit of being forced to use a lender i never heard about before. Not sure if this is against any banking laws ... but thought i should report it any way.
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| 02/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am trying to refinance my mortgage with my bank XXXX XXXX. I get a call from Newamerican funding asking to help with my refinancing. She stated that she is with XXXX XXXX XXXX XXXX verified that they are part of their system today. NAF stated gave me an approval for my 20 yr term with a better apt but are going to charge me more for the loan. 2 days ago she send me a new loan estimate stating that the closing cost went up but did not explain why. I realized today that their loan is worst then my original loan and I want to file a complaint about Newamerican funding. I am trying to get a comparison and I did not get that. I am getting ripped off from NAF and I dont want to deal with companies that think that this is ok. She is taking advantage of the fact that I did not know what was going on. I will include all 3 loan estimates from both companies. Please review. I will try to close out the Newamerican funding loan but what happens if they wont let me who can I call for help in this. I will have to talk to a lawyer now to remove them from my mortgage.
|
| 05/26/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
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In short, we closed. Everything looked good. our closing statement matched our pre closing docs, requiring XXXX cash to the table. Everything looked good. We are supposed to fund today.
Yesterday I got an email from our broker asking for a check for XXXX to reimburse him for a credit on our closing docs. I am supposed to make it payable to the mortgage company and post date it.
His explanation is that they gave us the credit for " advanced escrows '' as a loan and that they expect to have that money returned. They are threatening to hold up funding of our loan and / or redisclose everything, which then postpones the loan at least 6 days and funding another 3 days.
I feel that this is not only shady and boarderline illegal ( maybe fully illegal ), but it places a hardship on us to have to come up with the money in a hurry. Nothing about this seems right.
Apparently, he did inform me via email, which I completely missed. I would have said no to the loan at that point if I had seen it. I will include the email chains in the uploaded documents.
|
| 08/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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I am in a loan modification with New American Funding. I received a call from XXXX XXXX - XXXX, claiming to be with New American Customer Care, Loan Modification department, on or about XX/XX/2019. He instructed me that my account was transferred to his department for a modification, and I must make my payments to his office. I paid him on XX/XX/2019, and XX/XX/2019, each time in the amount of {$2300.00}, using XXXX XXXX XXXX cards purchased through XXXX Since then I have spoken directly with New American Funding who said they never heard of him, and my account has not been credited. When he called me this morning, he told me to cancel the payment I made today directly to New American, and send the money to him, or else the Loan Modification will be cancelled. Then I had a call from XXXX XXXX at XXXX, who said he was also with New American Funding Customer Care, and I had better contact XXXX XXXX and straighten the payment situation, or the modification will be cancelled, and I will have to make up the several back payments which I can not make.
|
| 09/18/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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We refinanced through the HARP program into a 30-year fixed rate mortgage. After a history of paying our mortgage in a timely manner, the company decided to accept payment itself rather than have another company collect payments. When claims of late payment came starting in XXXX, I called and supplied proof that all payments due were made in a timely manner, and received. Nevertheless, they continued to harass us with late payment notices and fees. We allowed them to do automatic deduction from our account to make future payments trouble free while we clarify the history. Though we made the XXXX 2015 payment in XXXX, they took another payment on XXXX XXXX for the XXXX payment. And even though we supplied information again to prove we had paid, they refuse to refund the {$2000.00}.
Also, I had paid off the year 's insurance and asked them to reduce the monthly amount due because our escrow account need not provide for insurance. Instead, they increased the monthly payment due. I am not sure if we were taken advantage of in this respect.
|
| 07/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
My mortgage servicing company has changed. New American Funding is my original loan servicing company. My account has been transferred to XXXX XXXX XXXX effective XX/XX/2019. New American Funding ( NAF ) sent me a letter dated XX/XX/2019. The letter explained my loan transfer and supplied a new account number. The new account number does not work. I have called XXXX XXXX XXXX ( XXXX ) and waited 1 hour on hold with no answer. I visited XXXX website and the account number supplied by New American Funding does not work. I called NAF and they advised that I reach out to XXXX for my concerns. I have no way to get in contact with XXXX. I have searched online for XXXX XXXX XXXX reviews and everything I found is negative. I am very worried because all reviews included issues with ; finding an account number after a service transfer, improper late payments per credit bureaus, improper payment of taxes per escrow, improper application of escrow payments, and improper handling of account payments when applied to principle vs upcoming payments.
|
| 06/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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|
On Saturday, XX/XX/2020, I submitted a complete application to New American Funding for a refinance of my home loan. Along with my application, I uploaded all stipulations to verify income, property address, id, social security, hazard insurance, and current mortgage balance.
On the morning of XX/XX/2020, I called New American Funding to find out if an MLO would be giving me a call to discuss my options. I was told by the call center representative that an MLO from a local office would be giving me a call.
It wasn't until the morning of XX/XX/XXXX that I was contacted by a local MLO. The conversation was brief and promised me he would be looking at programs and would call me back at a later time.
I called the customer service center back on XX/XX/2020 to follow up. I was forwarded to the local MLO and was quickly disconnected.
It is now XX/XX/2020, and I have not been given a Loan Estimate according to TRID.
Contacting the company yields no results. I called the customer service center once again today with no response.
|
| 04/18/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
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|
I began the mortgage process with XXXX XXXX for purposes of obtaining a HARP loan. When I received the paperwork after faxing all the required information and after they pulled my credit record. there was NO Federal rate lock form or any figures regarding my guarantees on being in the HARP program or costs nothing. He apparently, intended on trying to pull the wool over my eyes and put me into some other type or mortgage. When I requested he give me something in writing saying this is what he was using my information for he never responded. When I requested the proper paperwork after I busted him out he never responded. Here is his information : XXXX XXXX Senior Mortgage Professional Presidents Club NMLS ID # XXXX Description : Description XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX CA XXXX Toll XXXX : XXXX XXXX x XXXX Direct : XXXX XXXX Cell : XXXX XXXX XXXX Fax : XXXX XXXX Email : XXXX XXXX XXXX
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| 03/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Dear Sir/Madam : I received a notice from New American Funding on XX/XX/XXXX. The notice stated that my required escrow payment will increase by more than 800 % beginning XX/XX/XXXX, from {$60.00} per month to $ XXXXThis will increase my monthly payment by 33 %.
The mortgage originated in XX/XX/2021.
In reviewing the documents, it is clear that at the origination of the loan, New American Funding made errors in estimating the closing costs, and in setting my payment, and that the loan approval and payment calculation was based on this error.
The closing documents list property taxes of {$60.00} per month. However, the correct property taxes charged by DC are about {$400.00} per month. This error is repeated on multiple documents.
New American Funding now is increasing my payment to cover both the correct property taxes ( about {$400.00} pr month ), and the approximately {$7000.00} shortage from last year that resulted from their error. The error was repeated in every step of the closing process.
|
| 07/17/2023 |
Yes |
|
|
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Web |
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|
New American funding ( NAF ) and XXXX XXXX pre-approval me for a VA loan. NAF said they can close on the XXXX of XXXX while XXXX XXXX said the earliest they can do is the XXXX of XXXX so I went with NAF since I was moving for work, I have to get to Virginia as soon as possible. To cut the loan story short NAF missed the closing date as promised be XXXX. I didn't close till the XXXX XXXX, l had already moved myself and my family to Virginia staying in the hotel and racking up hotel bills.
Everyday the requirement changes that by the time one get resolved it already the next day for a new requirement.
The last thing that happened was the disclosure I signed when I was locking in the rate had XXXX XXXX XXXX XXXX cash to close. The night before closing I was told I need to pay over XXXX XXXX at closing which was very upsetting especially because I didn't planned nor do I have time to do it. They knew I was under pressure try to get a stable home for my family and trying to get out under hotels bills.
|
| 12/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I live in a condominium. My mortgage provider ( New American Mortgage ) requires proof of HOA insurance. The mortgage provider sent a letter ( via post ) that stated that since they did not have this proof, they were going to purchase the insurance and charge me for it. My complaints are:1. The notice was sent by post, not email ( even though I have signed up for all contacts via email ).
2. There was nothing in the letter that indicated there was any grace period ( it was dated the day after the prior policy expired ).
When I complained to the mortgage company, they told me that they had to mail the letter, could not send an email, and that the verbiage was dictated by the CFPB.
If this statement is true, then I would like the CFPB to change their guidelines to allow email, and allow the specification of a grace period. If this is not true, then I would like the CFPB to make it clear to the mortgage providers that they have these options ( I would also like to know so I can call their bluff.
|
| 04/07/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
On or about XX/XX/XXXX I closed on a refinance of my home with New American Funding Inc. My XXXX payment was due XX/XX/XXXX and I have made all my payments on time. Today XX/XX/XXXX I was contacted by a Mortgage Company concerning lowering my VA Loan through a VA Interest Rate Reduction Refinance Loan ( IRRRL. During the initial process I was informed that the current servicing mortgage company was not reporting my loan with the credit bureau 's and this was hindering me from getting the lowest interest rate available. He state I am only a couple of points shy and not reporting the loan was preventing me from obtaining the points. I contacted the XXXX bureau 's and they agreed. I then contacted XXXX with New American Funding, XXXXXXXXXXXX. He stated in XXXX they went to a new mortgage servicing company and according to RESPA they wo n't report to credit agencies until XXXX. It would appear this information is incorrect and is harming my ability to obtain the best rate possible.
|
| 03/10/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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I am the seller of a residential property. The buyers are financing with Broker Solutions Inc. dba New American Funding. The buyers sent me a statement of denial with the box checked " Inadequate Collateral and Unacceptable Property. '' The is no further explanation and upon my request to the lender they refuse to provide any further explanation. The lender provided this document with no proof or documentation and without ever viewing the property. The buyers are using this to break the purchase contract and obtain an earnest money refund. I believe the lender provided this document to help the buyers get out of their contract and in fact committed fraud. Let it also be know that the document was to be signed by XXXX XXXX the loan originator. However XXXX was on vacation when the document was signed. When reaching out to the lender I was connected to XXXX XXXX, XXXX XXXX manager who stated he was the one who actually signed his name above where XXXX XXXX 's name is printed.
|
| 05/09/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
ON XXXX XXXX XXXX I was called by XXXX XXXX XXXX and a representative spoke with me about refinancing. I told him that I had spoken with someone and I had to pay off some debt to bring my credit score u p and he said you only need XXXX and I said ok. I was transferred to XXXX XXXX XXXX and explained the situation and he said no problem we can do something. I called this morning and he get to explaining that we had too much debt and my credit score was too low ; all what I told him in the begining. I also told him his representative dont know nothing and do not have the right to tell you anything. I said then why do he work for you. We went on and on and he said you have too much debt and could not help. I said I told you that in the beginning. I dont know if they get anything for seeing if the people do qualify and they dont. Can something be done about companies trying to say they can help after you explain the situation and dont help.
|
| 08/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Good morning The new American mortgage was keeping changing the amount we need to close and on close day the bank change the closing amount for more money and took our didnt count our deposit and gift money that they said we need it. Now we pay more than we supposed to and they stole gift money and more. They changed everything on the day we are sitting and signing closing documents. They changed 10 times ; XXXX XXXX, XXXX XXXX, XXXX XXXX, and more people that keep taking our file. XXXX and XXXX send and call my agent and I impropriety names also XXXX and discriminatory language was use by the bank. They never answer the phone ; is all fraud. They took our money and no explanation. I go XXXX from this people screaming at me and saying bad things to me and humiliated me. I cry so much because they treated me of taking my home and having my family and I in the streets if I reported them. Please help. Thank you so much XXXX and XXXX XXXX
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| 07/19/2021 |
Yes |
|
|
|
Web |
Servicemember |
|
Property : XXXX XXXX XXXX. XXXX XXXX, TX XXXX.
Lender : New American Funding.
Loan amount : {$230000.00}.
Type : VA Loan I am a XXXX veteran, exempt from pay the VA funding fee ( {$3.00} XXXX ).
New American funding provided me a misleading closing cost disclosure worksheet, with inaccurate fees. and they added the VA funding fee amount to the loan amount, and refused to remove it from the closing paperwork.
I voiced my concerns to remove the fee, per VA regulations, but the officers who are processing the loan keep giving me the run around. and excuses but will not remove the fee from the closing disclosure.
My closing date is approaching ( possibly XX/XX/XXXX ) but the officers are telling me that it will be removed, but yet providing the title company the erroneoNirtus closing cost disclosure.
The title company ( XXXX XXXX XXXX ) is telling me that they can not remove the VA funding fee without instructions from the lender.
|
| 04/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I lost my job mid-XXXX XXXX due to the COVID-19 pandemic. Due to my job loss, I am unable to pay my mortgage over the next few months. I spoke with our mortgage company ( New American Funding ) on XX/XX/2020, and I was told that they had no options for mortgage payment forbearance for COVID-19. I continued to try calling them several times after that for an update, but I was not able to reach anyone by phone. On XX/XX/2020, I sent them an email regarding my situation, and I have not heard back from them. In my email, I requested that my unpaid mortgage payments be added to the back end of my home loan. I know our California Governor XXXX XXXX has provided protection from foreclosures to homeowners for the next 90 days, but I need to discuss my options with my mortgage company. I would like assistance getting in contact with my mortgage company, and I am requesting a response from them regarding my email. Thank you for your help.
|
| 06/05/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
We have been trying to short sale our rental property ( XXXX XXXX XXXX XXXX, CA XXXX ), but XXXX XXXX XXXX will not give us an answer for either approval or denial. We 've have a buyer in place since XX/XX/XXXX and they have already signed 1 extension.
We 've submitted all the documents that XXXX XXXX has requested, but they refuse to give us an answer and see to be delaying this transaction for as long as possible. We are at risk of losing our buyer and have the house foreclosed due to their inactivity.
XXXX XXXX XXXX is the 2nd lender on the house ( HELOC ) and they 've been patient, but time is running out for them, as well.
Also, my wife ( XXXX ) and I are going through divorce proceedings and we need this resolved so we can move forward with our lives.
I 've attached the relevant documents. My realtor is XXXX XXXX and XXXX XXXX is assisting him. They can be reached at - XXXX - XXXX XXXX XXXX - XXXX
|
| 03/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I worked with XXXX XXXX of New American Funding in XXXX, WA last month. The experience was rough every step of the way. We took our application on XX/XX/16. She was tough to get in contact with, I didn't have an underwritten loan decision for nearly a month, I was sent loan disclosures with inaccurate information multiple times, and when I wanted to see rates she didn't call me back. After she told us it wouldn't work, we ended up going to another lender and closing in 3 weeks. We had to pay an extra {$24000.00} to the seller because we didn't close on time because of XXXX. Despite, being bad at her job, what bothers me is that she has no regard for compliance. She ultimately told us that our loan wouldn't work. It is my understanding that I should have received a formal denial letter within 30 days of XX/XX/XXXX ( the day she denied us ). I felt like I was not important and she just wanted us gone to make her life easier.
|
| 02/11/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
In XX/XX/XXXX I reached out to a company federal assets solution to work out a loss mitigation plan during that whole process the lender did not contact me and I was never appointed a single point of contact, all updated information was coming from federal assets solution of the Lost mitigation process.XX/XX/XXXX I personally started getting in contact with the lender. I submitted a loss mitigation packet my real estate broker submitted a short sale packet it was confirmed by the lender that all packets have been submitted and completed. Lender is in violation for continuing and moving forward with a foreclosure trustee sale date XX/XX/XXXX. Section 2924.11 prohibits recording a note of sale for conducting a foreclosure sale upon receipt of a complete application for a foreclosure prevention alternative starting XX/XX/XXXX the Dual tracking prohibition applies to all application for all foreclosure prevention alternatives.
|
| 08/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
" IDENTITY THEFT '' We received a voicemail from a " XXXX XXXX '' with New American Funding on XX/XX/2022 at XXXX XXXX. which concerned us because he identified as our licensed loan officer saying '' Hey, XXXX how are you this is XXXX I am your license loan officer here at New American Funding I am trying to reach XXXX in regards to an application that we got in so reach out to me and give me a call ''. He said twice that " have an application for you '' on the voicemail received. These two things are misrepresentations that not only confused us, but nearly had us giving our private information to a person that we THOUGHT was already our loan company. This individual identified as our loan officer by stating " YOUR LOAN LICENSE OFFICER '' on the call and repeatedly mentioned that he had our application. None of the factors laid out by law were adhered to, and hence was misrepresented at the highest level of sales scams.
|
| 12/31/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX XXXX and /NEW AMERICAN FUNDING pulled my credit twice with out my permission, they pulled it on XX/XX/2019 and then pulled it again on XX/XX/2019 which should have no affect on my credit score, XXXX XXXX and new american funding came back with a false reading they stated my XXXX was at a XXXX and my XXXX was at XXXX and my XXXX came back as a XXXX, which is a big discrepancy, as of XX/XX/2019 XXXX XXXX stated my XXXX is XXXX and my XXXX is XXXX and my XXXX at XXXX. I want XXXX XXXX to remove the hard inquiry on XX/XX/2019, and XX/XX/2019 I Okayed XX/XX/2019 but not the XX/XX/2019, they was to look at my credit report for positive changes. and to be honest when they pulled my credit on XX/XX/2019 it was a big descrepency from what XXXX XXXX was reporting as well, this is not right, this is not just, this is poor lending practices, again XXXX XXXX and new american funding is not reporting credit score correctly
|
| 01/06/2022 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have given permission on XX/XX/2021 to this company ( New American Funding ) to pull my credit for a pre approval to buy a house. And my credit was pulled the same day for this purpose.
My credit was pulled on XX/XX/2021 without my permission for the second time. When asked why the rep stated they have done a mistake on the first time.
My complain is about the second credit pull.
I did not authorize a second credit pull and their mistake will impact me when I'm closing on a house within this month and also in the long run also. ( second credit pull was outside the 14day window for this purpose and simply un authorized ) I have respectfully asked the loan consultant to remove the second credit pull to correct their own mistake. They have refused to do so. ( asked twice via email ) Also I have not received any type of pre approval from the first credit pull even though I have provided all docs they have asked
|
| 08/31/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
New American Funding has violated 15 U.S. Code 1692j by creating deceptive forms to make me believe that I owe a debt that has already been paid by the United States according to House Joint Resolution 192 and pursuant to 18 U.S. Code 8. ( Exhibit A & B ) New American Funding has violated 15 U.S. Code 1666b by claiming payments can be considered late when congress has forbidden that claim. ( Exhibit A ) New American Funding has violated 15 U.S. Code 1892b ( 2 ) by trying to collect an alleged debt from me outside of my state. ( Exhibit A & B ) New American Funding has violated 15 U.S. Code 1692f ( 8 ) by allowing their logo to appear outside the envelope which violates my privacy so that everyone can assume I owe something when I don't. ( Exhibit C ) New American Funding has violated 15 U.S. Code 1681b ( a ) ( 2 ) by furnishing this information without my written consent to credit reporting agencies. ( Exhibit D )
|
| 10/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2020 I reached out to XXXX XXXX XXXX a Senior Loan Consultant from New American Funding ( NMLS # XXXX ) in search of a mortgage. Before ending the conversation, XXXX XXXX requested that I upload personal information before moving forward in the process. After forwarding the documents requested, a week had gone by and I haven't heard from XXXX XXXX. I decided to give him a call, and during the conversation he became very apologetic and began to tell me how busy he was with other applications in that he would begin working on my application very shortly. Well, as of today, I haven't been contacted by XXXX XXXX at all. I'm also worried about the personal information which I uploaded, and the Hard Inquiry I received from New American Funding after requesting a copy of my credit report.
XX/XX/2020 date of request Hard Inquiry : XXXXnew American Fundin XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX
|
| 01/30/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
i received a letter from XXXX XXXX XXXX to apply and refinance my mortgage i call and contact XXXX XXXX XXXX and he run my credit and ask for my ssn and told me that he was going to lower my rate fron % 5 to % 4.3 and i email him all my house information he also told me that i didn't have to worry about XX/XX/XXXX and XX/XX/XXXXpayments that they are taking over the loans and i told him that that sounds really goods so i can buys gifts for my relatives i was also contact by XXXX XXXX XXXX assistant and told me to call my morgate company and find out if they where to going to pay for the propery taxes so i called and they told that they are not and after that like XX/XX/XXXX and afther that day i called them both. email them both i also. i also called to speak to a supervisor and no one from this company have return my emails or called now my credit score dropped 100 pints due to this people unprofessionalism
|
| 01/31/2024 |
Yes |
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
Older American |
|
We have tried to work with New American Funding for home retention assistance on our Mortgage XXXX # XXXX numerous times since the default on XX/XX/2023, to avoid foreclosure. However, each time the file is canceled due to information not submitted even though there is proof the documents were submitted each time and by the due date. We are currently working with a HUD approved Housing Counseling agency, XXXX XXXX XXXX XXXX XXXX at this time for assistance. New American Funding is doing the same thing to XXXX XXXX XXXX XXXX even though ALL documents have been submitted in a timely manner. During the process, New American Funding filed for foreclosure on our home in XX/XX/2023, under XXXX XXXX XXXX case # XXXX in the middle of us trying to work out assistance. As it stands right now, a response to the summons ( attached ) was submitted yesterday through mail to the court and New American 's attorney.
|
| 07/11/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I pulled my credit report and identified a hard inquiry from New American Funding. I called the number, XXXX, and spoke with a XXXX XXXX XXXX. XXXX XXXX alleges that I provided verbal authorization to a XXXX XXXX XXXX to run my credit on XXXX XXXX, 2016. When disputing the inquiry, XXXX XXXX informed me that they have my personal information and that I spoke with XXXX XXXX at approximately XXXX. I am concerned that I have not authorized any lender, outside of XXXX XXXX XXXX and XXXX XXXX, to run my credit. I am in the process of attempting to purchase a home, but again, I have yet to authorize anyone to run my credit. I would like XXXX XXXX to be investigated for running an unauthorized credit inquiry and for New American Funding to remove the hard inquiry. If they refuse, I would like instructions on how to retrieve a copy of said phone call in which XXXX XXXX alleges that I provided authorization.
|
| 06/25/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
New American Funding Corporate Office : XXXX XXXX XXXX, XXXX XXXX, XXXX, CA XXXX.
Was my loan servicer for a VA loan, I was credited by the seller for 11 months of property taxes at closing to keep me from having to fund the escrow account for the taxes for 2021. In the state of Illinois I am exempt from property taxes as a 100 % XXXX vet. XXXX XXXX knew this, they knew this as they did not factor taxes into my escrow only insurance. My exemptions have been filed with XXXX XXXX and provided to new XXXX, however they have added an additional payment of XXXX a month for property taxes I do not legally owe and they know this.
My loan number is XXXX, I have made my payments as agreed upon when I bought the house. But no one can explain where the money I was credited for property taxes for 2021 went to. I was a VA loan so that limited what I was required to bring to closing.
|
| 03/27/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I purchased my home XX/XX/2016 and my lender was New American Funding. At that time I knew my escrow was going to have an overage at the end of the year based on the current taxes in my subdivision. Once my year was up I called New American Funding and they explained what month they do their review of my escrow account and if there was an overage they would refund me the difference. I understand that they must keep a cushion and wasn't expecting all of it. When they reviewed my escrow I indeed had an overage and was refunded a check. Now that they have seen my bill and know they are taking out too much, they refuse to reduce my payment accordingly. This means at the end of the year I will have another overage and they will need to send me another check. I have asked them to reduce my payment so I would not have an overage. That is what they are required to do by law!
|
| 12/03/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
New American Funding is continuing to share my information even after notifying them that I opt out of doing so. New American Funding and XXXX both share a mutual financial relationship due to XXXX making a profit off of the sell of my nonpublic financial information being supplied to them by New American Funding. Since this is my financial information they are sharing both were obligated by federal law to provide me with opt out notices in a timely manner to ensure I had the right to say no to my information not being shared. This breach of duty has caused me significant harm seeing that my information could have been potentially obtained by breaches. Furthermore I am entitled to some of the proceeds from the sell of my information as it is my nonpublic information and m name which is my intellectual property that you both are misusing and could face damages for.
|
| 04/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I was notified by my homeowner 's insurance company on XX/XX/2022 that my premium was not paid by my mortgage company, New American Funding. The policy expired on XX/XX/2022. New American Funding never attempted to contact me. My insurance company reported to me that multiple attempts to request payment from New American Funding went unanswered. I have been in contact with New American Funding and have been given false information. I was told my premium had been paid when it had not. I spoke to a manager who again assured me that the premium was paid and later informed that it had not been paid. I have requested New American Funding to contact me to address my concerns and they have yet to give me an answer. My insurance company stated my policy is not active.
I have received no mail or email correspondence to forward to you. Please look into my complaint.
|
| 01/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Contacted XXXX XXXX ( XXXX XXXX ID # XXXX ) at New American Funding about qualifying for a Refi loan on my home. He sent me URGENT Accept eConsent-New American Funding ( XXXX and video on how to complete the eConsent. Sent all sources of income for XXXX. Mr , XXXX stated that the underwriters could not use any part-time income earned during XXXX and that my full-time income did not qualify me for a loan. I contacted Mr.XXXX that I had made an error with the employment start date and it should have been XXXX instead of XXXX. Mr. XXXX recalculated the numbers and stated that the income did qualify for underwriting but he had to do an employment background check. This conversation happened on XX/XX/XXXX. I called Mr. XXXX on XX/XX/XXXX, and he said that my income didn't qualify and I needed two years of history although I had W-2s supporting all income.
|
| 07/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
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My wife and I have been working with New American Funding for two months for a refi, and it has been months of requests for more sensitive financial paperwork, delays, mysterious escalations in garbage fees and appraisals, and just general foot dragging.
Today we received a cold call from someone who said NA Funding had retained them to set conference calls with all of our lenders to determine if we were paying our mortgages. The credit reports NA Funding already has in hand prove that we have met every single loan obligation on several mortgages, some going back months.
We also feel NA Funding has coerced us to close an existing HELOC with XXXX XXXX XXXX XXXX, and keeps trying to have us borrow more than the amount necessary to do the refi.
We don't feel that they are acting in good faith, and we are very unhappy with our experience.
XXXX XXXX
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| 11/23/2019 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I just closed on a refinance of my mortgage. I asked New American Funding several times during the process whether or not they would be the ones servicing my loan. In fact, the first time I spoke with them, they mentioned the fact that they service their own mortgages and do not sell them. This was one of the main reasons I refinanced with them. The paperwork seemed to also state that they would be servicing the loan and I could fine no clause that said it could be transferred.
Less than 1 month after funding, I accidentally found out my mortgage was transferred to another bank. I still have not received any notice from either bank that it was going to be or has been transferred.
I feel I was lied to. A company should not be able to tell borrowers that they will not sell their mortgage and then sell it less than a month after funding.
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| 10/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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I applied for a home mortgage refinance with New American Funding based on an email notification that indicated that my first year annual rate will be reduced by 1 %. All along I was led to believe that the loan will be amortized accordingly. New American Funding never provided an amortization schedule that shows how the loan will be amortized. Hence, it was implied that the amortization will be based on the lower rate during the first twelve months of the loan term. Upon receipt of the first mortgage statement, I discovered that the loan was amortized at a rate that is discounted less than the advertised 1 %. I believe that this company is misleading the public and should be required to disclose the 12 month amortization at the forefront of the loan process so that the consumer is made aware of the actual interest rate on the loan.
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| 05/06/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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On XXXXXXXX XXXX, Pursuant to the Fair Debt Collection Practices Act. 15 USC 1692g. I sent NEW AMERICAN FUNDING a request for a Validation of Debt and a Cease and Desist. New American Responding by saying that I was past 30 days and they were not required to validate the debt. A couple days later I received a packet that had a copy of the paperwork from closing. They did not answer the affidavit line for line. I was still unclear of the alleged debt. So I sent a FOIA request they sent a generic ledger but not the detailed reported that was requested pursuant the Freedom of Information Act in accordance with XXXX. On XXXX XXXX, I sent another request this time asking to set up a time to view in person my ORIGINAL WET SIGNATURE PROMISSORY NOTE. I have not received a response from NEW AMERICAN FUNDING as of today XX/XX/2022.
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| 05/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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New American Funding Broker Solution Inc, XXXX, XXXX XXXX XXXX, XXXX Michigan XXXX. I have two properties on one lot a front house and a newly legally permitted XXXX XXXX but they have different addresses. Insurance companies if there are 2 homes on l lot and they have different addresses they must have 2 separate policies. New American Funding refuses to acknowledge or pay for my hazard insurance from my impounded mortgage account. Recently, after many months they did make onXXXX payment on the guest house.but did not pay the hazard insurance on the the Front house which has an estimated value of {$900000.00}. I have been making the hazard payment since XX/XX/XXXX on the front house because New American Funding have not been making the insurance payments although they impound the money from my mortgage to do so.
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| 06/27/2023 |
Yes |
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- Trouble during payment process
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Web |
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This is now the third time I have had to spend countless hours with the escrow department to address egregious increase in my monthly mortgage back in XXXX and in XXXX my escrow analysis had to be recalculated which worked in my favor of a different of {$1000.00} per month.
Now in XXXX they are including XXXX tax payment installments due to XXXX XXXX sending their tax bill late so of course there will be a shortage in my account when they are including an extra payment for taxes on this analysis. There should be no reason XX/XX/XXXX should be included on this analysis when they haven't paid out XXXX of XXXX yet. The current mortgage payment is {$3900.00} and they are now saying new mortgage payment is {$4900.00} again just seem egregious and not sustainable to raise someones mortgage by {$1000.00} per month.
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| 07/01/2020 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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I was contacted by this company concerning a refinance loan I was told that I had excellent credit and was approved for a manufactured home loan This started towards the end of XXXX or begging of XXXX My credit was checked and I was told that everything looked very good and told that I was approved We exchanged alot of information and was told all ok After months I was asked to get my property appraised at my cost which was XXXX dollars I got it done and it was appraised higher than loan do XXXX XXXX told me everything was great XXXX XXXX is the loan consultant Then everything went silent I called XXXX and he told me that they could not complete the loan due to them not being able to get the other Financial company to release the title I feel that they should reimburse the XXXX dollars back to me
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| 04/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Ok so i closed on my first house XX/XX/23 my monthly payment was XXXX. Two weeks ofter closing i received a email saying they have the wrong tax information for the land i of to pay a extra XXXX dollars a month. So i reach out to loan company ( new American funding ) and i told them i can not afford that. I already settled for what i can afford they said they understand and there going to call me back in 2 to 3 days time no call or email. I still go ahead and make my monthly payment for XXXX now login on there app XX/XX/23 only to see my monthly payment went from XXXX to XXXX. And i can not afford to pay that so now am worrying my house going on foreclosure because of something thats not my fault..i sign and agreed to pay XXXX a month because thats what i can afford and comfortable paying
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| 05/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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On XX/XX/2021 I reached out to New American Funding regarding Verification and Proof of Verification that this company had authorization to run my credit. To date I have not received a response that aligns with the Fair Credit Report Act or that they had a written consent to run my credit multiple times. At no point did I give any of their representatives permission to run my credit and they have no proof as such.
I requested XXXX XXXX and XXXX to prove proof of this as well and have received only a generic letter stating that New American Funding has " verified as accurate ''. How can New American Funding verify to the credit bureaus this information as accurate but can prove me no proof with my consent this information is true and correct after multiple times contacting the company.
|
| 03/30/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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Improper use of Personal information : New American Funding ran my Credit report ( Hard inquiry ) on XX/XX/2018 without my consent.
I have not applied for any mortgage loan with this company, neither as Borrower or Co-borrower. I didn't sign any document or consent them to run my credit score at any time.
They improperly obtained my Social security number from a Joint tax return when my husband had inquired about a Pre-approval based on his name as Borrower solely ( my name was not on any application ).
The persons who are responsible for this incident include : XXXX XXXX XXXX XXXX XXXX XXXX This action has damaged my credit score and made it harder for me to apply for Mortgage loan in the near future.
I've contacted the company regarding to this incident and haven't heard back.
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| 11/27/2022 |
Yes |
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- Trouble during payment process
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Web |
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This is my second complaint against New American Funding. After the first one they said they would not try to have someone change the locks on the home I am selling but on XXXX day they sent someone to put a vacant notice on the door and threaten again to do it. They did this on the 24 only leaving 3 days to respond. Which again I am monitoring and taking care of the home so I got the notice today. I had taken the home off market for a week to then put it back on after some changes. The day before it goes back on they do this. It is impacting my ability to sell the home and causing undue duress on this whole process. The company they are using is XXXX XXXX whose company profile/reviews are not stellar. This I believe is an attempt to extort more money from me while I sell the home.
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| 02/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My mom applied for a loan with New American XXXX in XXXX. Meanwhile my mom passed away on XX/XX/XXXX. We have court litigation going on because my brother created a new trust but did not fund the trust with the properties and it appears the new trust will be thrown out.
The properties belongs to the XXXX XXXX XXXX XXXX and it is recorded revealing that I am one of the co-trustees.
The lender did not asked for proper documentation showing that my brother is legally responsible for any of the properties ( 4 ) but yet the lender made my brother the owner just on his word.
New American ( XXXX ) XXXX Loan Numbers ( 1 ) # XXXX ( 2 ) # XXXX I expect the lender would ask for proof such a court order before changing the ownership of the properties.
Thank you, XXXX XXXX
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| 05/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I receive an email at XXXX on XX/XX/XXXX from the company New American Funding stating the following : Hi XXXX, It looks like a mortgage lender checked your credit on XXXX. Remember, you have 14 days after an inquiry to shop around without additional impact to your scores.
Looking to refinance?
Based on your XXXX XXXX XXXX XXXX range of XXXX - XXXX and your ZIP code in XXXX, this is our top pick from our partners.
15-year fixed from XXXX XXXX XXXX Interest Rate XXXX XXXX XXXX XXXX XXXX NMLS ID # XXXX Get my quote Then today, XX/XX/XXXX, I receive an email from credit karma stating that I have another hard inquiry on both my credit reports which I did not authorize. I am in the process of refinancing my home and this is going to delay my process. I feel cheated.
|
| 04/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was shopping for mortgage lending and I contacted two lenders. One of the lenders was Broker Solutions, Inc ( or XXXX XXXX XXXX ). This company offered me a conventional, 30 year fix at 3.75 % rate. I decided to go with them and after 2 weeks of paperwork and appraisal paid for they changed the loan rate to 4.25 %, plus {$1100.00} for a 0.935 % in points. The new conditions were more disadvantageous than the other offer I had. After several emails and telephone conversations I came to the conclusion that these people lied to me and I decided to change lender because I did not feel comfortable continuing business with them. I have documents they sent me to print, sign and fax back, and the emails to confirm the original offer of 30 year fix, conventional at 3.75 %
|
| 08/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
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Called to inquire about mortgage rates etc and XXXX/XXXX XXXX XXXX made multiple hard inquiries on my credit file without my permission. I in no way shape or form EVER gave permission for a hard inquiry. We have since contacted them multiple times attempting to remedy the situation yet they refuse. Those inquiries affected my credit negatively enough to make my score now ineligible for a usda loan, costing me a home I had put an offer in. It is my intention to pursue this issue to the fullest extent of the law and use any and all legal recourse I may have. For them to make a mistake not once, but multiple times and refuse to reverse and correct theyre actions is absolutely unacceptable. I have it in writing where they admitted to this, yet refuse to fix it!
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| 03/16/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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XX/XX/2022 I applied with New American Funding for pre-approval of a conventional VA home loan. I purposefully applied to several loan companies at the same time to not destroy my credit score. After submitting the pre-approval, I did not have any contact from the lender so I decided to use a different company. On XX/XX/2022 New American Funding pulled my credit score and it was listed as XXXX XXXX. I thought it was fraud. It took me disputing the credit inquiry only to find out that XXXX XXXX was actually New American Funding. Ive never had a credit pull 2 months after applying for something. I ended up losing my dispute and this pull was listed as a hard inquiry. This is how you hurt consumer credit scores when they are trying to do everything correctly.
|
| 05/02/2023 |
Yes |
|
- Trouble during payment process
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|
Web |
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New American Funding is charging me late fees on my mortgage which are not due. I attempted to contact New American Funding in XX/XX/2023 via email to correct and resolve this issue but New American Funding was unresponsive. This is an unfair and deceptive business practice because it shows my mortgage account in arrears for late fees that are not due. It appears that the late fees are being factored into my mortgage payments because the fees are showing as due on mortgage statements at the beginning of the billing period, and are being included in my regular monthly mortgage payment. There is a 16 day grace period before late fees are supposed to be assessed, which is clearly stipulated on the mortgage statements provided by New American Funding.
|
| 02/17/2020 |
Yes |
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Web |
Servicemember |
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We closed in XX/XX/2020. There was significant checks involved with upwards of 15 to 20 creditors. The company New American Funding New American Funding - ( XXXX, CA XXXX ) did not pay off my creditors directly, rather mailed checks I got a week later. There was one errant account included that grossed up my mortgage by ( XXXX. They have since taken it back but I still have no replacement funds either reducing or a cash back ). I sent all large checks - {$800.00} plus to the credit card companies with tracking - USPS lost one - so now I have another {$1000.00} lost. Because of their business practices that favor their bank account balances by forcing a MONTH OF FLOAT! I am paying interest on some debt in 2 PLACES!!!!
I feel that this is illegal.
|
| 08/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Old information reappears or never goes away
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|
Web |
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STARTED WORKING WITH XXXX XXXX XXXX AND MY CREDIT WAS IN THE XXXX THEN. THINKING I CAN BORROW FHA AND HEROs. A few points off I was referred to a CREDIT FIXING CO. WITHIN 30 Days.and I have been working on my own credit for a yr. AS PER XXXX XXXX..Im back to XXXX. I was referred. These ppl are predators they have NO BUSINESS dealing with the public. Credit repair co wants approximately 200 per mo from r the next XXXXour months. BUT PROMISE TO HAVE YOU IN A POSITION TO MAKE AN OFFRR.
I was in the position to make an offerwhen I contacted. XXXX XXXX. Please help.Im a single mom and XXXX XXXX employee for XXXX yrs attempting to have my XXXX and XXXX ye old attend the right XXXX. This is not right.the consumers are at a disadvantage.
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| 08/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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|
|
Web |
Older American |
|
I applied for a refinance with New American Funding over 8 weeks ago, and they promised to close in 3-4 weeks. Things were moving along, and I locked a rate of 5.1 %. Exactly XXXX days later, the Federal reserve raised interest rates. Since then XXXX XXXX has tried in various ways to not honor our agreement. They have ordered a new appraisal, ( the original appraisal reflected 71 % XXXX, although I was told that up to 80 % was acceptable ) changed the loan terms, redundantly requested documents, and just this morning sent me new disclosures that suddenly increased my closing costs by {$10000.00}. It is my belief that New American Funding does not want to honor my loan, due to the interest rate change. I need help with this.
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| 09/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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When I was in the process of deciding who to refinance with, I had it narrowed down between two different loan companies. I told one company that there was about {$2000.00} difference in the closing costs in the loan estimates. That loan officer told me that if I got my documentation in that day, he would get me exceptions to match the other company. He stated this on a phone call and over email. This is after I had broken contact with my other loan options since I thought that this person would hold true to their word.
I got my documents in and he did not get any additional exceptions. Even though I have an email with him stating that he would do this, the company is telling me that there is nothing that he could do.
|
| 12/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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|
Web |
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There are unknown hard inquiries on my credit reports. Im requested the verification of the inquiries and the method of verification. On XXXX XXXX,XX/XX/XXXXNEW AMERICAN FUNDING XXXX, on XXXX XXXXXX/XX/XXXX, XXXX XXXXXX/XX/XXXX XXXX XXXX and on XXXX XXXXXX/XX/XXXX, XXXX XXXX XXXX add a hard inquiries on my credit reports.
But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries.
To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
|
| 10/19/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
The details of my complaint can be found in the XXXX attachments. I am not very good with the internet so please let me know if my attachment process has failed XXXX XXXX XXXX XXXX XXXXXXXXXXXX ).
We were referred to XXXX dba New American Funding by my broker XXXX XXXX of XXXX XXXX, Wa. XXXX XXXX XXXX XXXX reviewed all our information and qualified us for the purchase of a {$400000.00} house this XXXX and issued a guaranteed lock in XXXX XXXX with a close on XXXX XXXX. 9 days later XXXX XXXX admitted to her negligence and, instead of resolving her negligence legally, began a process of bait and switch. As of this writing, it appears that XXXX XXXX will default on her committment, causing us to lose the property.
|
| 07/25/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
Older American |
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I was told by XXXX XXXX XXXX of XXXX XXXX XXXX that I would have a free appraisal if I used XXXX XXXX for my loan.I later was told by my loan c onsultant XXXX XXXX XXXX that I will be rguired to pay for my appraisal and if I wanted to be reimbursed by XXXX XXXX it would show up as a credit at closing and I would have to pay a higher interest rate for the loan than t he one lo cked in-these are misleading and deceptive practices and where I come from it is called a lie.this is an unethical loan broker and should be investigated for this other malfeasance.I will be taking this complaint to the government mortgage regulatory agency handling oversight of these companies.
|
| 08/09/2022 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
The company, New American Funding, received funds and held them for payment without applying to mortgage payments owed ( XX/XX/XXXX ). Company did not process borrower assistance packet at all ( XX/XX/XXXX through XX/XX/XXXX ). Misrepresented actions they would take when processing the borrower assistance packets, specifically not reporting derogatory information during delays in processing by the company ( Company placed home in pre-foreclosure after complete borrower assistance packet had been received and before being processed ( XX/XX/XXXX ). When consumer disputed credit reporting, late payments and pre-foreclosure notice, the company took more than 30 days to deliver a response ( XX/XX/XXXX ).
|
| 03/24/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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I refinanced my primary mortgage in 2013 with a company called New American Funding. They did lower my rate but told me that I would have to pay MPI because I refinance was over 80 % LTV. During the refinance process, my loan officer XXXX XXXX XXXX ( employee of New American Funding ), told me my MPI would be for 92 months or until my LTV got to 80 %. I have requested my mortgage company to order an appraisal because I believe my house value is high enough to cover the loan at 80 %. When I did this, they told my I had to have the PMI for 11 years ( 132 months ) and that there was no way around it. My challenge is that I was told something else and my loan documents say my term is 92 months max.
|
| 12/15/2023 |
Yes |
|
- Struggling to pay mortgage
- An existing modification, forbearance plan, short sale, or other loss mitigation relief
|
|
Web |
|
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I RECEIVED A CLAIM FOR PAYMENT FOREBARANCE UNTIL XXXX AND I REQUESTED TO REQUESTED TO DO A MODIFICATION TO PREVENT MY ACCOUNT FROM GOING 30 PLUS DAYS DELINQUENT ON MY CREDIT AS I'M IN THE PROCESS OF GETTING A GOVERNMENT JOB WHICH I CAN NOT BE DELINQUENT ON MY BILLS. I WAS PROACTIVE AND MADE SURE TO GET THE DOCUMENTS BACK IN TIME AND NEW AMERICAN REPORTED MY ACCOUNT FOR 120 DAYS PAST DUE AFTER I SUBMITTED THE LOAN MODIFICATION DOCUMENTS. THEY DID NOT CALL OR SEND ME ANY ADDITIONAL NOTIFICATION THAT IT WAS GOING TO BE REPORT OR IT WAS MISSING A SIGNATURE. I WOULD LIKE THE PAST DUE DELINQUENCY REMOVED AND UPDATED AND THIS IS THE SAME THING THAT HAPPENED MY PARTIAL CLAIM BACK IN XXXX. XXXX
|
| 11/07/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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We are not currently in foreclosure and have applied to XXXX XXXX to prevent anything while My wife, XXXX yer old, XXXX XXXX XXXX, XXXX XXXX old and myself all have XXXX and XXXX. Issue I am having is we are trying to sell the house and company used a XXXX party service to threaten to change locks and charge me money to upkeep the house that I drag myself to every other day, if I can, to clean and keep up on. They did this under the guise of " protecting the home. '' Which I am already doing and the company they used XXXX XXXX has documented instance of breaking into homes that are for sale to do this " service. '' This feel like another way to squeeze money out of people in hardship.
|
| 09/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This is the second time New American Funding has not paid the home insurance per their contractual obligation resulting in my insurance being cancelled and their replacement insurance costing double or more. They did not pay ( approximately {$500.00} ) and threatened to purchase their own insurance ( approximately {$2000.00} ). Due to their lack of payment, my insurance was cancelled before I was able to make a claim regarding damage to the house ( approximately {$10000.00} for a damaged exterior wall ) and now I will not be able to make a claim with the new insurance company. They do not return my calls in a timely manner and when they do they call well after normal business hours.
|
| 03/15/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
We started working with New American Funding in XX/XX/2018 to obtain a VA loan for the house we are currently living in. After 5 months they told us we had late payments from 3 years ago during a bankruptcy and for that reason they were denying us the loan. My understanding is the VA requirement is no late payments in the past 12 months which we meet the standard. Only after we met every other qualifying point did they fault us for the late payments during our bankruptcy from 3 years ago. 5 months of hearing we are almost qualified only one more thing and you'll be qualified. Your rep is out sick. Here is a new rep. After 5 months we were denied. This is not fair lending practive.
|
| 01/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
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Shopping for for mortgage online. Answered some question on New American Funding 's website. Was contacted by them via phone ( XX/XX/2023 ) Spoke with XXXX XXXX. He asked if he could ask some questions. At no time was permission given to do a hard inquiry on my credit report. XXXX proceed to pull this report anyway without my knowledge or consent. The only reason that I became aware was because my credit monitoring software alerted me. He was irritated when I told him I felt that the current offer I had from another lender was better. XXXX hung up on the call. Not only did none of this feel professional, it was also illegal to pull this report without my consent.
|
| 11/09/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX is falsely reporting an alleged 30-day mortgage late payment on a joint mortgage I have with a family member.
I contacted them through my Loan Advisor to get them to delete the false late but they responded saying no.
Because, since that alleged late payment ( XX/XX/XXXX ) they since transferred the Servicing to XXXX XXXX XXXX ( XX/XX/XXXX ) I can not access the actual pay history in XXXX XXXX 's portal or any other way.
I provided XXXX XXXXXXXX XXXXXXXX XXXX Statements from my family member which clearly show EVERY SINGLE PAYMENT XX/XX/XXXX-through XX/XX/XXXX paid within 30 days of the due date. They are not acknowledging the fact.
XXXX XXXX
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| 01/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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Applied for a Mortgage ReFi in XX/XX/2021 with New American Funding and authorized an initial Hard Inquiry on my Credit Report.
Because of their incessant delays in processing this Mortgage, they proceeded with a second, completely unauthorized Hard Inquiry on my credit report approximately 4-months later.
Literally the only reason I did not fire this company is because I did not want a second hard inquiry on my credit report. If I was to authorize a second hard inquiry for the same loan, I would have found another lender.
Name of Company : New American Funding Date of First Inquiry : XX/XX/2021 Date of Second Un-Authorized Inquiry : XX/XX/2021 2021
|
| 09/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
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Ive written a letter previously to new American funding and they have yet to resolve the issue. The bureau is reporting a late payment on XX/XX/2019. I have never paid my mortgage 30 days late. My husband at the time tested positive for XXXX XXXX. I called them to tell them that he had been laid off and we made arrangements. The phone rep assured me that there would be no late payment because of the arrangement. The following month I seen a late payment report on my credit report. This one late payment is hurting my credit score. Id like it removed, please. I want to refinance my home, but this late report is hindering the process. Please help.
|
| 03/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
I was promised a 3 % down payment with New American funding for loans less than XXXX and was also provided approval letter to the seller for getting into the contract as proof of loan for buying the house. But after getting into the contract, the lender asked for 5 % down payment. I had two approval letters with 5 % for XXXX and other with 3 % for XXXX.It seems 3 % down payment is applicable in case of loan amount less than XXXX. Lender provided the wrong information and caused lots of hassle and put the contract of buying the house into jeopardy. I was forced to look for another lender when the valid preapproval that I had was not honored.
|
| 07/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
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My husband and I got hard to inquire in XXXX and XXXX By XXXX XXXX were we did not provide permission to pool our credit score. today XXXX someone from new American funding collected our personal information to consult a possible founds to buy a home but it was a consult and we did not give permission to someone else to pool our credit. now we found that my XXXX and XXXX has hard enquire.
we are sure this agent is responsible for this issue Name of the agent is XXXX XXXX We are taking care of our information safe but today we are victims of this situation.
We want to get faster solution because it is affecting our future dreams.
|
| 11/22/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I applied for a loan modification. During the loan modification process the mortgage company would sporadically ask me for information I would submit it and they would ask me for more. Weeks would go by before they would ask me for another piece of information to complete the loan package. In other words I never got a loan package to complete at once it was piecemeal to me. I assume this happened to delay the process for the mortgage company to foreclose on me basically run out of time. I have a lot of equity in the home and I believe that the mortgage company has no intent on modifying my loan just to foreclose and take the equity.
|
| 03/22/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
My wife and I applied for the purchase of a property. We used the following company to conduct that transaction : Broker Solutions Inc. dba. New American Funding.
Escrow # XXXX XXXX XXXX Loan officer XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX On my understanding, this property shall be in our possession and begun to make payments towards the principal and interest.
The documents have already signed and again this company has not release the funds to the seller of the property.
I have several documents affirming that we should be the righteous individuals, ( or my wife ) to make payments towards the property.
Truly, XXXX XXXX
|
| 02/04/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
New American Funding has called me 5 times in the last 2 days about refinancing my home. One the initial call at XXXXXXXX XXXX, yesterday XXXX. I advised the company that I was not interested in consolidating my mortgage at this time. The continued to call : XXXX XXXX XXXX, XXXX, XXXX and XXXX XXXX XXXX I was told on the XXXX XXXX call, my number was in a auto-dialer and would be removed. However, this is a new day and I am still receiving calls from them. I advised the last woman, that even if I would consider a refinance I would never go through there company because of this practice and that I would be reporting the offense.
|
| 09/04/2019 |
Yes |
|
|
|
Web |
|
|
My purchase of my primary residence with New American Funding has been rescheduled 3 different times. Two of the 3 times happened while at closing. The first one I was informed via email and the second no one called at all. The customer service has been absolutely horrible. The representatives I have worked with lack communication skills and professionalism. I was supposed to close on XXXX. It is XXXX and I still don't have keys. My utilities were transferred, I have had no electricity and no hater and no one seems to care. They will not offer any lender credits or anything else to accommodate for the horrible service.
|
| 04/22/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
I requested a modification on my mortgage in XX/XX/2022 when I came out of the Cares act forebearance. The mortgage company approved me for a modification both in XXXX again a second time in XXXX and another time in XXXX. Yet the company never sent me the papers to sign and return.Even after repeated calls to them to send. Finally in XXXX they sent me the modification papers.However because of there failure to process my case on the earlier attempts my modification payment went up by XXXX dollars and my interest rate by 1 and 3 quarters per cent.If they check there notes on my account they will see this is all true.
|
| 10/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
When COVID happened I was laid off and enrolled in the home loan forbearance plan through new American funding, which was supposed to defer my loan payments and place them at the end of the 30 year fixed term. I am now receiving bills in the tens of thousands of dollars and contacted new American funding. They have stated that I am being charged additional interest per month that I do not make a payment. Approx $ XXXX/day. I was NEVER made aware of this additional interest, and could have borrowed the money from a bank for less than this amount had they been transparent about it when I enrolled in the program.
|
| 01/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I would like to lodge a formal complaint against new American Funding for indiscriminate charges on my ESCROW account for Hazardous Insurance. At the time we opened the loan our HOA provided to them documentation that I do not need HOI from them. Over the years they ignored my request to stop charging me.
I am reaching out to you for a total collection of all my yearly payments toward HOI. I would like my collection to be applied to my principle.
I have resubmitted ESCROW Account Waiver form : Our HOA insurance company is XXXX, I have been charged {$1000.00} yearly.
Sincerly XXXX XXXX, XXXX, XXXX ( XXXX )
|
| 03/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Good Morning : I had completed the loan process with New American Funding for a condo at 10 % down. The loan was approved and as such, I satisfied all pre-pays to include inspection, appraisal etc. As a result, I received a closing disclosure less than a week prior to the scheduled day. New American comes back on the day of scheduled closing ( XX/XX/28 ) and indicates they can not process the loan as previously approved and would need 25 % down. I am seeking actual damages as well as compensation for the loss off opportunity on this property.
Mortgage rep : XXXX XXXX XXXX Underwriter : XXXX XXXX XXXX XXXX
|
| 08/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have an escrow account with New American Funding, they have not paid my home insurance. My insurance company XXXX XXXX provided a bill in XXXX of 2021 and it was due in XXXX. In XXXX, I received an email indicating payment had not been received to the insurance company. I spoke with a rep at XXXX XXXX. XXXX and they indicated they would overnight payment to insurance company. I follow-up and they indicted it was sent. Yesterday, XX/XX/2021, I received a letter indicating payment was not yet received. I called and spoke with a manager and they acknowledge this issue and that the error was on their side.
|
| 07/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/23, the mortgage officer at my bank said I had 4 weeks to shop for other mortgage loans without it impacting my credit. On XX/XX/23, I confirmed this information with two different New American Funding agents. XXXX XXXX XXXX promised she would not do a hard inquiry and that nothing would be reported to credit bureau. I did not give XXXX permission to do a hard inquiry, but she did so without my consent. It is reflected on my credit report and has negatively impacted my credit score. This agent was deceptive and misleading and I feel New American Funding is not being ethical or law abiding.
|
| 05/15/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
New american funding has handled my entire loan modification unprofessionally. They said it takes up to 60 days to process but it took longer because their staff is unprofessional, unorganized and unethical. I have been stressed beyond measure because I can not get a payoff quote to sale my house. There customer service reps are all untrained and give different info depending on who you speak with. Supervisors are never available and its impossible to speak with a manager. My issue has been escalated for 3 months and this company has done nothing but slow the process and make mistake after mistake.
|
| 01/09/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX {$920.00} was deducted and paid to an insurance company out of our escrow account for our home. This was for another property and should have not been deducted from our escrow account. New American Funding refuses to return the money until they get it back from the insurance company. They also recalculated our monthly escrow payment to include this error payment and thus raised our monthly mortgage payment. They claim that they can not correct this until the insurance is resolved. They also will not do an audit to review the escrow account to verify that no other mistakes were made.
|
| 12/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Closing on a mortgage
- Delays with the closing process
|
|
Web |
|
|
When we initially put the offer in on the property, we had an initial closing date of XX/XX/. After the offer was accepted, the lender told us we could close as early as XX/XX/XXXX We then changed the date to close on XX/XX/. We were unable to close because the lender failed to complete the underwriting. We rescheduled the closing date to XX/XX/XXXX however the title company is still pending documents from the lender to be able to close. This is now pushing our date to close back to XX/XX/. This will be the second time closing is pushed back due to the negligence of the mortgage company.
|
| 04/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I am trying to refinance my mortgage with another provider but because my current mortgage company switched servicers from a third party to in-house, they have stopped reporting to the credit agencies. They have not reported since XXXX 2015 and will not start again until XXXX 2015. They told me they wo n't report until XXXX but I am trying to refinance now. The credit agencies are reflecting my credit score as XXXX without a mortgage. Because of this, my score is lower. Because of the lower score ( XXXX without a mortgage ) I ca n't get the program I need to get a lower rate.
|
| 01/18/2024 |
Yes |
|
- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
|
|
Web |
|
|
I wrote a letter to my mortgage company in regards to my Home needing updates and replacements. I found paperwork in our contract where it states that under the contract that the updates and replacement are covered under the contract and that them as the lender are responsible. They say that they are not responsible for those updates and replacements and that the contract is referring to the deed but it clearly states ( property ). As I was looking over my paper work I found out that the mortgage company I have been paying never funded the loan and that the money was my own.
|
| 12/27/2023 |
Yes |
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
|
|
I had been working for XXXX XXXX when I first brought my home. In XXXX of 2022 I put in my two weeks notice because of XXXX health reasons. From XXXX till XXXX I was unemployed but I did have some saving I used to keep my bills current. In XX/XX/2022 I had started working my new job but the pay was significantly lower than my previous job and I just got behind. The company did try to help, they had given me like 3 months extension where I didnt have to pay my mortgage. I did let them know I wanted to start paying my mortgage again I just had gotten behind on everything.
|
| 04/17/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I honestly dont even know where to begin with these people. They were so incompetent and unhelpful through the process it made the whole experience a living nightmare for me and my family. They were not open or up front about anything, they changed what was expected so many times I lost count. Could not provide me any clear answers to any questions along the way, did want to do their job because they stated they werent getting paid enough. I didnt have even a single day where I can say it was a good experience. And if everything they did was even legal, Ill be shocked.
|
| 01/05/2017 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
Older American |
|
I was home when a mortage company calll me.and asked me about refinancial my home and I told him .not right now in a month of soon. new american funding mortage company.
phone number XXXX his name is XXXX .HE TOLD ME NO PROBLEM.HE WAS CALL ME BACK NEXT .AND WHEN I CHECKED MY CREDIT SCORE HE HAD DID A HARD INQUIRY ON MY CREDIT. i GAVE HIM NO AURHTORIZED TO XXXX.THAT IS FRAUD.PLEASE HELP ME WITH THIS NEW AMERICAN XX/XX/XXXX XX/XX/XXXX Credit Union Creditor Contact Details XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX See something wrong?
Find out how to dispute a hard inquiry
|
| 01/19/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XX/XX/XXXX I received a mortgage statement from my mortgage company, New American Funding, showing that my mortgage is in default. Additionally, the letter threatened action against me in the form of foreclosure if payment is not made. However, I entered into, and was approved for, a forebearance under the C.A.R.E.S and Consolidated Appropriations Acts. This was approved by New American Funding on XX/XX/XXXX. This action is illegal and violates the terms of the forebearance agreement. I am requesting intervention and a reversal of this action.
|
| 02/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX NEW AMERICAN FUNDING IS REPORTING LATE PAYMENTS OF 60 DAYS OR LATER THIS IS INFORMATION IS INACCURATE.
In accordante with the fair credit reporting act XXXX account # XXXX has violated my rights.
16 U.S.C 161 sect on 602 A. States I have the right to privacy 15 U.S.C 1681 Section 604 A Section 2 : It also states a eonsumer reporting agency can not furnish a account without my written instructions 15 U.S.C 166b A Creditor May not treat a payment on a credit card account under an open end consumer creel plan as late for any reason.
|
| 08/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied with New American Funding XX/XX/XXXX through XXXX XXXX and after taking my financial information has ceased communicating and did not provide any required disclosures under the regulation ( or indicate why a loan could not be performed ). They required me to submit financial information as part of the application process which is against TRID rules. It has been six business days since submitting an application and they quit responding. The email link to the company bounces back and indicates they only accept internal emails.
|
| 02/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
After declining to pursue a refinance with New American Funding, a representative sent an email requesting details why I chose not to pursue the loan, and included approximately 50 other customers on the same email, seeking the same information from them. It was a wildly inappropriate and cavalier way to treat customer data, with no concern for consumer protection even after the mistake was highlighted by another customer. Some customers shared their rationale with the entire group before the mistake was brought to light.
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
We have always paid my bill on time with my mortgage company but I now have a 30 day late payment on my report. I recently tried to get a home loan and i noticed that they have the late payment reporting on my credit report. I was set up on auto payment so i never could've been late. It's damaging my credit score and affecting my ability to get a home loan. Please help. I have disputed them with the company and the credit bureaus but have had no success. Any assistance you can give would be greatly appreciated. Thanks
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have always paid my bill on time with my mortgage company but I now have a 30 day late payment on my report. I recently tried to get a home loan and i noticed that they have the late payment reporting on my credit report. I was set up on auto payment so i never could've been late. It's damaging my credit score and affecting my ability to get a home loan. Please help. I have disputed them with the company and the credit bureaus but have had no success. Any assistance you can give would be greatly appreciated. Thanks
|
| 04/30/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
A company by the name of new American funding which is a margin mortgage lending company has violated my rights to the equal lending process because I am a XXXX person I was given a loan approval and the loan was frivolously extended and prolonged until their became problems with the sale of the property as a way of deterrent me or discouraging me from the home buying process after being misled and led to believe that the loan was going to be approved for over 60 days the loan was denied without a denial letter
|
| 09/19/2023 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
To whom it may concern, The IRS have approved the 1099A for student loan XXXX on XX/XX/2023. Mailed to BROKER SOLUTIONS INC DBA NEW AMERICAN FUNDING XX/XX/2023. Requested a copy of the Copy B For Cancellation of Debt via Certified mail.
My account has not been corrected to XXXX Balance as of today XX/XX/2023.
Unable to locate to various websites : SEC.gov, EDGAR, 10K filing, State of Delaware Secretary of State and the State of California SOS website to LOCATE the Company.
TRUSTEE and Indentured Trustee.
|
| 09/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I am working with an attorney regarding identity theft. They instructed me to obtain an adverse action letter for the suit. They recommended getting it from the most recent inquiry into my credit, which was performed by New American Funding. Upon requesting said letter, New American Funding stated that they were not obligated to do so since the inquiry did not result in lending. My attorney stated otherwise and recommended filing a complaint with the CFPB and state attorney. That is what I am trying to do.
|
| 10/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
For one i have multiple. Inquiry within the grace period. That all should be counted as one. 30 days i do believe. Or 15 either way it's in that time period. Secondly I've only approved one to run my credit. The others should not have ran my credit so. Idk why i have 3 others. I need these removed immediately because now it is affecting my credit and makes it look like I am searching for more credit when I'm not I'm trying to build my credit and this is messing with it I only approved one not four
|
| 08/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Our mortgage closed in mid XXXX. Property taxes were supposed to be paid as part of the closing. The taxes were not paid and are still owed. We called New American Taxes department twice in XXXX ( XXXX and XXXX ) and again today XXXX XXXX. The county treasurer verified taxes remain unpaid. The taxes owing at closing were about {$1000.00} and as of today the total taxes including XXXX is {$2100.00}. The county is asking us why this has not been paid timely. This goes on our records as a late bill.
|
| 05/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my loan with New American. They were my prior lender. My loan was to close in XXXX but they made a few mistakes and had to redo the papers. It was agreed it was not an error on my end as I signed the documents their agent brought to my home days early.
I was not to pay PMI for the months of XXXX and XXXX but I recently received my statement and despite being told I would not be charged, I was.
I have been charged XXXX for XXXX and XXXX respectively and I am requesting a refund
|
| 12/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Closing on a mortgage
- Closing disclosure or other related disclosures
|
|
Web |
|
|
New American Funding Mortgage company will not adhere to original fees quoted. We were scheduled to close XXXX XX/XX/23 because the seller had to complete some work because of the inspection we had to delay and now the mortgage lender wants me to pay more in points then they had previously disclosed. Please save yourselves a headache and use a different lender they are no good. Hard to deal with. Say they are their to protect you but really they just want more of your hard earned money.
|
| 12/22/2018 |
No |
|
- Struggling to pay mortgage
|
|
Web |
|
|
New American Funding is calling me multiple times a day about late payments and I have asked them to stop but they refuse. My car was stolen XXXX Police Department case XXXX. They refuse to accept ACH payments because I was late a few times so I have no transportation and they refuse to take payment anyway that I can pay them. I have a titanium rod in my leg from knee to ankle so walking to the bank is not an option, the wire fees are costing me {$20.00} a month on top of late fees.
|
| 01/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I previously had a mortgage with this company that was paid in full and closed in XX/XX/XXXX. They are reporting that the loan is late in at least 8 months in XXXX. 8 months is as much as I can see on the report provided by XXXX ( attached ). I disputed this with the credit bureaus and this company has reported validated these marks as being accurate. This has significantly affected my credit score. Id like this corrected or the account removed from my credit reports completely.
|
| 09/21/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
On XX/XX/XXXX I had a broken pipe and my home was damage, XXXX XXXX. step in and did and evaluation and immediately start initial work. As soon as they finish the constructor completed the reconstruction and I paid them meanwhile XXXX send the check.
When XXXX send me the check, I have to endorsed to Newamerican for them to evaluate the damages en return me the money I already spend. New American send an inspector and at this time is giving me a hard time to collect that money.
|
| 01/26/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX XXXX account # XXXX, XX/XX/year> In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
|
| 08/04/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I'm applying for a cash-out option with new american funding for my home loan equity. But a couple of collection accounts I have. I tried to work with them for them to remove it. But they refuse to remove it. Because they have closed them I told my loan officer. I'm applying for my cash-out option for my home loan equity. For a new roof and ac unit and for new flooring. I just need the money right now to pay off the bills along with getting a new roof and ac unit.
|
| 06/12/2021 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
I received an unknown call asking if i wanted to continue with my application for a loan refinancing. I told the caller that i did not make the application and that i was in the process of buying a home. he said he understood. I asked could my name be removed from what ever application or database he may have had. He agreed and the next day multiple inquiries showed on my credit report for an auto loan refinancing which i did not give authorization for.
|
| 05/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XX/XX/2023, I received notification via the XXXX app that I had two new hard inquiries from two different mortgage companies. I did not inquire with either company. Here is the info I have : 1. XXXX XXXX XXXX XXXX XXXX inquiry date XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I'm concerned this may be fraud, and that these hard inquiries will negatively affect my credit score.
|
| 04/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
A New American Funding loan officer ran my credit without my permission. According to their customer support, XXXX XXXX ran my credit with my consent at XXXXXXXX XXXX but, that is not possible as I was in a meeting at XXXX XXXX I did e-consent for their soft inquiry pull which wouldnt affect my credit but, to my surprise a hard inquiry was pulled. Talk about shady business tactics and no help from support either. Told me to just dispute the inquiry.
|
| 02/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit reporting act, this creditor, has violated my rights. Under 15 USC 1681 section 602 states I have the right to privacy 15 USC 1681 section 604a section 2 it also states that a consumer reporting agency can not furnish an account without my written instruction. Under 15 USC 1666b a creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose.
|
| 09/28/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
- Loan estimate or other related disclosures
|
|
Web |
|
|
I reached out to New American Funding on this problem. The Representative XXXX XXXXXXXX XXXX my signature on a XXXX transfer form. I never signed a form nor gave him permission to sign on my behalf. This is fraudulent behavior. Now this lender has my personal information and may share it with my personal consent. This happened on XX/XX/23. I have a recording of him admitting he purposely falsified a document and I have the document.
|
| 02/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
NEW AMERICAN FUNDING via XXXX XXXX The above is listed multiple times ( 3 times to be exact ) on my credit report. I only granted permission ONCE for them to run my credit. The date I did give permission was XX/XX/2017. All other dates are fraudulent on their part.
The company stopped responding to my requests I would like the inquiries removed from all three bureaus as I didn't request this. I would also like my score updated.
|
| 02/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I am applying for a loan with Broker Solutions Inc., dba New American Funding, ph XXXX and they have increased my appraisal fee and discount points fee in the middle of the process ( started XXXX XXXX, 2021 ; closing is scheduled for XXXX XXXX, 2021 ).
Discount points rose from {$510.00} to approx. {$1500.00}.
Appraisal fee rose from {$490.00} to {$950.00}.
Is this allowed by law? If not how can I challenge these fees?
|
| 11/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
During the closing process of home loan our lender was late on closing and told us he would pay for the late fees ( per diem charges ) After closing of escrow we did not receive reimbursement for those fees. We submitted a complaint and the lender responded stating those fees were reimbursed to us through our realtor which is just not true. This is an attempt to recover fees XXXX XXXX from XXXX XXXX said he would pay for.
|
| 03/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We experienced a natural disaster on XXXX XXXX XXXX and have had many difficulties from New American Funding. Our insurance company was very pleasant to work with but New American is not being easy to work with on getting our home back into order. We still continue to have a hole in our roof and it's XXXX XXXX XXXX. The lack of urgency and care is so inhumane. We are at a loss with them and have exhausted all resources.
|
| 07/20/2018 |
No |
|
|
|
Web |
|
|
To whom this may concern I XXXX XXXX feel I wasn't treated fairly at my Closing .XX/XX/2017 I purchased a home for XXXX I was granted Ga DREAM XXXX the seller gave me 3 %, EARNEST MONEY, APPRAISAL, XXXX XXXX XXXX XXXX XXXX Realtor XXXX I paid on my closing date. Closing lasted 4 hours my folder wasn't right numbers didn't add up everyone at the attorney office was aggravated it was very unprofessional and embarrasing
|
| 07/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
New American Funding reported the following months late on my mortgage ; XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. After checking my bank statements it shows the following mortgage electronic drafts to New American Funding disproving the payments to be 30 day late or more.
XX/XX/XXXX - {$1900.00} XX/XX/XXXX - {$1800.00} XX/XX/XXXX - {$1800.00} XX/XX/XXXX - {$1900.00} XX/XX/XXXX - {$1900.00}
|
| 12/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
In accordance with the fair credit reporting act XXXX account # XXXX has violated my rights. 15 usc1681 section 602 states I have the right to privacy. 15 usc1681 section 602 states 2 : it also states a consumer reporting agency can not furnish account without my written instruction. 15usc16666B A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose
|
| 01/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I went to New American lending company and tried to refinance my home. The underwriter would not approve the loan due to employment status. ( XXXX ).
I provided documentation that I am a full time employee. I paid {$500.00} for an appraisal that is now deemed worthless. I feel I was misled through the whole process, and not one of our employees has had an issue getting a refinance or a new loan for a home.
|
| 08/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
New American Funding has not processed my lien release paperwork. I paid off my home on XXXX/XXXX/16 and was told it would be XXXX60 days for the paperwork to get through XXXX XXXX. I recently was told they actually had n't filed that paperwork until XXXX/XXXX/16. And was told today ( XXXX/XXXX/16 ) that it was still being processed in their system. I want the lien released and am tired of being lied to.
|
| 02/14/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been going back and forth providing non stop documents to my lender and I feel like this process will never end. Now after months of being in review they have denied my application because they miscalculated my income by over {$5000.00} dollars. I don't even know where to begin my frustration. They have a sale date for my house in less than 3 weeks and I am just trying to save my home!
|
| 08/15/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I called and spoke with a representative about the promotion, asked to not have my credit pulled and was told there would be no hard pull on my credit, and indeed they did pull my credit, without authorization. Called the company directly to dispute and they said that I gave verbal authorization, I asked for proof of agreement and they had none, yet they refused to remove the hard inquiry.
|
| 04/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I sent letters to the credit bureaus on XX/XX/XXXX, but didn't have any luck. I also filled out a Identity Theft Report ( FTC Report Number XXXX ) Delete Hard Inquiries New American from XX/XX/XXXX XXXX from XX/XX/XXXX XXXX XXXX XXXX XXXX from XX/XX/XXXX XXXX XXXX from XX/XX/XXXX XXXX XXXX from XX/XX/XXXX XXXX XXXX XXXX from XX/XX/XXXX XXXX XXXX XXXX XXXX from XX/XX/XXXX XXXX
|
| 04/25/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I contacted New American Funding for a customized rate quote and decided it wasn't in my best interest to pursue a refinance, then scheduled a call the next evening to discuss this with an agent. Since then I have been hounded by agents from their company calling 4+ times during the work day for the past two days, despite insisting they stop attempting to contact me.
|
| 10/03/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My credit report is showing late payments to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or the creditor 's customer service representative.
|
| 03/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
On XX/XX/2020, signed closing documents refinancing my home. Proceeds were to be distributed to several companies to payoff other loans. The 3 day wait period ended on XX/XX/2020. Payoff amounts were based on specific dates, however, those dates have passed. I was told that checks were mailed regular mail on XX/XX/2020, which means there are no tracking numbers.
|
| 06/02/2023 |
Yes |
|
|
|
Web |
Older American |
|
Supposed to close on the XXXX but the company keeps coming up with meeting one more document. Send the documents in immediately now cant get anything any communication from them they made the closing on the second now cant get any return calls emails nothing Have made several purchases for the new house supposed to be all delivered and we havent closed yet
|
| 11/14/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I am XXXX XXXX and I'm submitting this complaint myself and there is no third party involved.
I would like to settle my account in exchange for the original instrument of indebtedness in its original form and the journal and ledger entries that shows the debit and credit entries of who funded the account according to IRS publication 583 See attached
|
| 04/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I posted dated a check and mailed it for XXXX/XXXX/XX/XX/2015 for my mortgage payment as my mortgage company will only take online payments if all the late charges are paid at once ( also illegal ), and the check was cashed on XXXX/XXXX/XX/XX/2015 which cost me over {$70.00} in over draft fees with my bank. XXXX XXXX XXXX needs to be investigated.
|
| 02/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
For the dates of XXXX of XXXX, XX/XX/XXXX and XX/XX/XXXX, by court of law it was stated that I was not responsible for house mortgage payments that are reflecting on my credit score. The monthly missed payments were XXXX grand total of XXXX. Upon stating this to the credit company they stated that they cant do anything for me but to report it.
|
| 09/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
i contacted XXXX XXXX XXXX and XXXX XXXX also XXXX along with New American Funding about the inquiries on my credit tried to get them to remove the inquire from my report they said they would, later i contacted XXXX and XXXX to get them to remove them but was gave a death ear on the matter so now im contacting you all for help thank you
|
| 04/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was trying to get info on mortgage loan info, we got contacted by a mortgage lender that took our information and ran our credit without our written consent and did not even get back to us with any information on our mortgage application.
Company name : new American funding XXXX XX/XX/2022 XXXX My spouse 's name was on it too
|
| 03/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
New American Funding sent me a Closing Disclosure on XX/XX/XXXX for to refinance my loan. That Closing Disclosure said that I would close on XX/XX/XXXX and disburse on XX/XX/XXXX. As of today, New American Funding is still scrambling and still hasn't scheduled a closing date. I would like to just cancel the loan at this point.
|
| 03/19/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
Hello, I checked my credit score and received inquires on my account that I did not receive any credit card or morgagte or anything from these places I checked and seen all inquires have been on my account which is hurting my score and I have not received the product and did not hand sign a application.
|
| 10/30/2023 |
Yes |
|
- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
|
|
Web |
|
|
I was under the impression that everything cleared for me to close on my own. Two days before closing I was told I wasnt going to be closing and I wont be getting my earnest money back after I had paid for an inspection and Im relocating from another state. All of my things were in transport already.
|
| 10/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I natural person, consumer, and creditor PULLED MY CONSUMER REPORT AND SEE UNAUTHORIZED REPORTINGS OF ACCOUNTS ON MY REPORT. THE COMPANY IS IN VIOLATION OF : 15 USC 1681 ( a ) ( 4 ) 15 USC 1681 ( a ) ( 2 ) ( b ) 15 USC 1681 ( b ) ( a ) ( 2 ) 15 USC 1681 ( b ) ( 2 ) ( a ) 15 USC 1681 ( c ) ( 2 )
|
| 07/10/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Hello, I'm low income only making {$12000.00} annually and unable to pay monthly my mortgage. I need help!
I can't find on your site help from Government free money.
Please email me the link to apply an application to get free money.
Here 's my email : XXXX Thank you for your support!
|
| 06/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
SOME UNAUTHORIZED INQUIRIES ARE ON MY CONSUMER REPORTS THEY ARE UNLAWFULLY BEING REPORTING.
15 USC 1681N ANY PERSON WHO WILLFULLY FAILS TO COMPLY WITH ANY REQUIREMENT IMPOSED UNDER THIS SUBCHAPTER WITH RESPECT TO ANY CONSUMER IS LIABLE TO THAT CONSUMER IN AN AMOUNT EQUAL TO THE SUM.
|
| 12/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I received a notice that my mortgage note and the servicing has been transferred to a new company. The notice was received on XX/XX/2019 and post marked on XX/XX/2019. This is not sufficient time according to XXXX. The company that has failed compliance is New American Funding.
|
| 08/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I was shocked when reviewing my credit report and found a late payment on the date below : 30 days late as of XX/XX/2022 I am not sure how this happened. I believe I made my payments to you when I received my statements. My only thought is that my statement did not get to me.
|
| 05/16/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Recived a notice that our monthly payment will be going up with not explanation. When we called they informed me that my Home insurance and Taxes went up dated back to XXXX, 5 months later is when that increase my payment and asking for me to pay the overage sinceXX/XX/XXXX.
|
| 04/16/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
my pay off statement loan is XXXX and my refinance loan statement is XXXX.
I was requested for explanations and answers. They said it is all correct and needed to close with attorney and later we can talk- After the closing as per attorney no changes can be made.
|
| 07/09/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Lender ask for XXXX several times when submitted information to lender continue to say didn't receive documents.Would not except business income even though taxes were paid on income.Treated like a 3rd world citizen and ignored.Trying to keep appraisal funds.
|
| 09/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I received an email where credit karma notifies my credit was checked by a mortgage lender ( New American Funding ) on XX/XX/2023. It provides a housing profile with a zipcode XXXX. I don't recognize this transaction, since I didnt look into mortgages.
|
| 10/01/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
New American has violated a Cease and Desist by continuing to try to collect a debt not owed. I was informed this is mail fraud. Please hold them accountable. ( Exhibit E ) Cease and Desist sent on XX/XX/XXXX New American Violated on XX/XX/XXXX
|
| 03/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
There is fraudulent information on my XXXX XXXX Credit Report. The following inquiries occurred without my approval or consent : XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX New American- XX/XX/XXXX XXXX XXXX- XX/XX/XXXX XXXX XXXX XX/XX/XXXX
|
| 05/03/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
No communication whatsoever! I had to keep calling them to get a hold of the lady. Also when she did she said she couldnt approve even though I had a previous mortgage with them. Now all of a sudden Im not approved without telling me why
|
| 09/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
2. XXXX/New American - Misuse of my information. Multiple inquiries within 30days. I called on XX/XX/XXXX to resolve, per the information provided by rep on XX/XX/XXXX, I never spoke to the rep mentioned.
DATES : XX/XX/XXXX, XX/XX/XXXX.
|
| 11/16/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXXXXXX XXXX XXXX did an inquiry for a loan, I did not do the inquiry and also XXXX/new American fundin as well. Both I dont remember authorizing!
XXXXXXXX XXXX XXXX- XX/XX/XXXXXXXX XXXX/new American fundin XXXXXX/XX/XXXX
|
| 11/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
They surprised me with a closing cost immediately after a closing disclosure showing no closing costs and then they totally abandoned me and won't contact me back to say where to pay it this surprise charge to.
|
| 11/15/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I stop making payments in XX/XX/2022 because my income was less, I got behind 5 payments in Total {$6800.00} and I need to pay the total amount, if not is going to foreclosure and dont want to lose my house..
|
| 11/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
New American Funding performed a hard inquiry on my profile without my permission. There was no sort of intimation at all. I would like the deletion of this inquiry from my report since I didn't authorize it.
|
| 02/01/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2023, the company run my credit without asking for my permission. It caused a hard inquiry on my credit report. I called the customer service to remove it ; they didn't fix it.
|
| 07/07/2023 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
New American Funding Mortgage Lemder Falsely reported foreclosure now its on my credit report resulting into damage to credit history and/or score.
|
| 05/31/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
They are not working with me has been 5 months I want to go to next lender need my appraisal I paid for they won't send it was don't two months ago
|
| 04/26/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Ordered VA appraisal for purchase of a home and veteran loan. Have not paid appraiser. Will not communicate with appraiser. Per VA XXXX XXXX. XXXX.
|
| 09/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have filed a dispute regarding the incorrect items on my credit report. It has been over 30 days and I have not received investigation results.
|
| 11/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XXXX XXXX New American Funding ran an unauthorized XXXX hard inquiry causing my credit score to drop this affecting my mortgage approval odds
|
| 10/09/2021 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX. XXXX, 2021, New American Funding ran my credit without my consent and permission, it was a hard inquiry.
|
| 07/15/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I did not apply for any loan with this company. This was illegally done.
|
| 01/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Underwriter going back twenty plus year in past for credit check.
|
| 12/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
Older American |
|
I did not authorized this
|
| 01/26/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
|
- Struggling to pay mortgage
- An existing modification, forbearance plan, short sale, or other loss mitigation relief
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
|
| 11/15/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
- Problem when making payments
|
|
Phone |
|
|
|
| 11/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
|
|
|
| 10/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 10/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/26/2023 |
No |
- Mortgage
- Conventional home mortgage
|
- Closing on a mortgage
- Changes in loan terms during or after closing
|
|
Web |
|
|
|
| 09/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
|
| 09/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
|
| 09/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 08/29/2023 |
Yes |
|
- Closing on a mortgage
- Changes in loan terms during or after closing
|
|
Phone |
|
|
|
| 08/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 08/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 07/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 05/26/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
|
| 05/19/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 04/21/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 03/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/02/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 02/21/2023 |
Yes |
|
|
|
Phone |
|
|
|
| 02/10/2023 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 02/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/09/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 01/18/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/17/2023 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/11/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/31/2022 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 12/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
Older American |
|
|
| 12/23/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 11/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/03/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/06/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 08/22/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 07/29/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 07/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 06/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 06/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 06/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 05/18/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/05/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 05/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 05/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
|
| 04/29/2022 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 04/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 04/15/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
Older American |
|
|
| 03/22/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 03/20/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
Servicemember |
|
|
| 03/09/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 02/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 02/08/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 02/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/28/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
|
| 01/27/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 01/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
Older American, Servicemember |
|
|
| 01/06/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 12/03/2021 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 11/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Servicemember |
|
|
| 10/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 09/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 09/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 08/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 08/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 08/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 08/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 07/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 07/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/30/2021 |
No |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Servicemember |
|
|
| 06/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 05/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/02/2021 |
No |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 03/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/22/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/11/2021 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 03/11/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/26/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 02/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 02/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Referral |
Servicemember |
|
|
| 11/30/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/12/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 11/02/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/21/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 10/09/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 10/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 09/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 08/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 08/21/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 06/05/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 05/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/14/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/05/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 04/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 04/08/2020 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 04/02/2020 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 04/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/22/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 03/19/2020 |
No |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/09/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 02/28/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 02/24/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 02/06/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
|
| 02/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 12/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/19/2019 |
Yes |
- Mortgage
- Reverse mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/01/2019 |
Yes |
|
|
|
Web |
|
|
|
| 10/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
|
| 10/04/2019 |
No |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 09/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 09/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 09/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Fax |
Older American, Servicemember |
|
|
| 06/27/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 06/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/01/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 03/07/2019 |
Yes |
|
|
|
Phone |
Older American |
|
|
| 02/26/2019 |
Yes |
|
|
|
Web |
Older American |
|
|
| 02/04/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 12/05/2018 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 10/22/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
|
| 10/14/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 09/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/20/2018 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 08/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 07/13/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Fax |
|
|
|
| 07/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/31/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 05/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 04/23/2018 |
Yes |
|
|
|
Referral |
|
|
|
| 04/21/2018 |
Yes |
|
|
|
Web |
|
|
|
| 04/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/08/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
|
|
|
| 02/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/03/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 12/06/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 12/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
|
| 11/17/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 11/14/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 10/20/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/06/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 09/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/26/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/18/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 01/30/2017 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Referral |
|
|
|
| 10/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 08/21/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 08/03/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 07/27/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Phone |
|
|
|
| 07/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 07/07/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 07/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 04/19/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
|
| 02/03/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 12/15/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 11/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 10/12/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
|
| 10/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 09/18/2015 |
Yes |
|
- Settlement process and costs
|
|
Web |
Servicemember |
|
|
| 09/01/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Phone |
Servicemember |
|
|
| 08/18/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 08/02/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 06/18/2015 |
No |
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 06/08/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/29/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 05/15/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Postal mail |
|
|
|
| 05/07/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 03/01/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 02/17/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 02/11/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Phone |
Servicemember |
|
|
| 11/20/2014 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 09/08/2014 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 08/19/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 08/07/2014 |
Yes |
|
- Settlement process and costs
|
|
Fax |
|
|
|
| 08/06/2014 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 08/03/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 07/02/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 03/12/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Phone |
|
|
|
| 01/24/2014 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
|
| 12/30/2013 |
Yes |
|
|
|
Web |
|
|
|
| 11/13/2013 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Phone |
|
|
|
| 07/16/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 06/26/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 05/01/2013 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
|
| 02/06/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 01/22/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 01/14/2013 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 12/29/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 07/25/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 05/10/2012 |
No |
|
- Loan servicing, payments, escrow account
|
|
Postal mail |
|
|
|
| 02/14/2012 |
No |
|
- Settlement process and costs
|
|
Web |
|
|
|