Broadway Account Services CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/27/2017 Yes
  • Debt collection
  • Payday loan debt
  • False statements or representation
  • Attempted to collect wrong amount
  • SC
  • 29687
Web Servicemember
I was called on XX/XX/XXXX by XXXX XXXX XXXX who told me they were located in NY. The wanted to collect a debt for the pay day loan institution XXXX XXXX and told me that I was to pay {$1100.00}. I never owed that much, but {$200.00}. XXXX XXXX told me that I could keep it out of court to settle it and gave me the option of paying {$50.00} per month which would bring the total debt to over {$1500.00}. I asked them what the original amount was and they said that they did n't have that information because fees from other collectors had been tact on by XXXX XXXX . I received no mail or email whatsoever from XXXX XXXX XXXX prior nor after, not even a receipt. I paid it and discovered their accountants company on my bank statement known as Broadway Account Services. I contacted them on XXXX XXXX XXXX and told them that I suspected fraud with XXXX XXXX . They said they would refund me if something was wrong, and asked me if I was issued a receipt from XXXX XXXX . I said no and a few days later received an email receipt from Broadway Account and a hard copy receipt mailed to me. I tried getting hold of them and they did n't contact me after the second conversation. I contacted XXXX XXXX and the agent XXXX XXXX contacted me by phone. She did n't seem to have any answers to my questions in her first conversation with me as she tried to collect but listed all the info she had on me when she called back. I told her that I was planning to investigate it and call my creditor. I got hold of XXXX XXXX who bought out XXXX XXXX . They said they sold the debt to a collection agency who went out of business in XX/XX/XXXX . My small debt was 13 years old. They also advised me to contact the BBB, FBI, FTC, and my bank to dispute the amount debited which was {$1100.00}. They told me that pay day loans do n't sue nor charge outrageous fees. I would like a full refund from Broadway Account Services. Even if this is impossible, I hope you can catch the crooks so that others will not issue them any money.
04/22/2016 No
  • Debt collection
  • Payday loan
  • False statements or representation
  • Impersonated an attorney or official
  • IN
  • 47150
Web
A gentleman from a unknown phone number called me on XXXX/XXXX/XXXX at XXXX pm. The gentleman identified himself as XXXX XXXX, a investigative officer from XXXX XXXX in XXXX, Kentucky. He told me I had criminal charges pending against me and that I needed to call a XXXX phone number and give them a account number he gave me for further information. I told him that it was against the law to impersonate a officer for a debt collector. He said this was not that. I called the number and it was a collection agency who claimed I had a payday loan debt. The company could not give me a date of the loan or the address of the company that the loan was supposed to be owed to.They threatened to take me to court if I did n't give them current info or acknowledge the debt. I told them I had never received any information regarding this debt and that I needed something in writing they refused to provide it. They claimed this debt was prior to XX/XX/XXXX but, that the claim was filed then. The name of the company is Broadway Account Services.
10/18/2016 No
  • Payday loan
  • Charged fees or interest I didn't expect
  • CA
  • 90713
Web
I was contacted via telephone by a company claiming I took out a pay day loan for {$890.00} in 2011 which I did not. They then sent me a threatening email.
10/31/2016 Yes
  • Debt collection
  • Payday loan
  • False statements or representation
  • Attempted to collect wrong amount
  • IN
  • 47904
Phone
10/04/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • IL
  • 60124
Referral
07/28/2016 No
  • Debt collection
  • Payday loan
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • VA
  • 22192
Phone Servicemember
03/28/2016 No
  • Debt collection
  • Payday loan
  • False statements or representation
  • Attempted to collect wrong amount
  • WA
  • 98003
Phone