| 01/02/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I recently completed a refinance and HELOC with Lower LLC and believe that I was the victim of what can only be described as a classic bait-and-switch. On XX/XX/2021, I contacted Lower.com and received loan estimates for two options : 1 ) Cash Out Refinance ( see Exhibit A- Cash Out Refinance Loan Estimate ) and 2 ) Traditional Refinance/HELOC combo ( See Exhibit B - Refinance/HELOC combination ). The terms on the Cash Out Refinance Loan Estimate reflected an APR of 3.125 %, a loan amount of {$270000.00}, origination fees in the amount of {$1600.00}, and ZERO mortgage points. The same terms applied to the Traditional Refinance/HELOC combo, however, the final HELOC amount would be determined by the appraisal. To be clear, these were the only loan estimates that I received throughout the entire transaction.
On XX/XX/2021, after shopping and comparing rates of several lenders, I contacted Lower to indicate my intent to proceed with Option 2, the Traditional Refinance/HELOC combo, by leaving a voicemail and sending an email to loan officer, XXXX XXXX XXXX ( see Exhibit C - XX/XX/2021 Email from XXXX XXXX to XXXX XXXX ). I also informed XXXX that my mortgage payoff amount was slightly higher at a little over {$250000.00} instead of the {$230000.00} I originally estimated. XXXX assured me that a revised loan estimate was not needed because it would not affect the actual terms of the loan.
For the next two months, I received no other documentation, notice, revised loan estimates, or communication - verbal or written - regarding any changes to the terms of my loan. However, on XX/XX/2021, just three ( 3 ) days before closing, I received a Closing Disclosure Statement that varied drastically from the initial Loan Estimate. Not only had the APR increased to 3.25 %, but the lender had added {$3700.00} in fees for mortgage points representing 1.625 % of the loan amount. ( See Exhibit D - Closing Disclosure issued on XX/XX/2021 ). Also, the loan amount of {$230000.00} was significantly lower than my current mortgage balance. I immediately contacted XXXX via email and by phone to point out these discrepancies and to request that Lower honor the rates and fees quoted in the initial Loan Estimate. ( See Exhibit E - XX/XX/2021 Email from XXXX XXXX to XXXX XXXX ). Although Lower ultimately agreed to correct the loan amount to cover my mortgage balance, they refused to correct the APR or remove the fees applied for mortgage points.
The matter was then escalated to XXXX supervisor, XXXX XXXX, who informed me that XXXX apparently waited almost four weeks after I confirmed my intent to proceed to lock the interest rate on XX/XX/2021, despite representing to me over the phone that my rates were locked at the time I indicated my intent to proceed on XX/XX/2021. Nevertheless, at no time did XXXX or his team provide me with a revised Loan Estimate, which under Section 1026.19 ( e ) ( 3 ) ( D ) of Regulation Z, must be disclosed to the consumer within three business days of an interest rate lock. On XX/XX/XXXX, XXXX XXXX emailed me a copy of a loan estimate dated XX/XX/2021 that was apparently in Lowers system, but had not previously been disclosed to me. ( See Exhibit F - Undisclosed Loan Estimate date XX/XX/2021 ). On XX/XX/2021, I responded to inform Mr. XXXX that the revised Loan Estimate dated XX/XX/2021 was never disclosed to me. ( Exhibit G - XX/XX/2021 Email from XXXX XXXX to XXXX XXXX ). I also forwarded to Mr. XXXX a copy of XXXX email wherein XXXX admitted his failure to provide me with the updated disclosures regarding the terms of my loan. ( See Exhibit H- XX/XX/2021 email from XXXX XXXX to XXXX XXXX ). Specifically, XXXX stated the following : I had been under the impression that the updated loan program had been sent out to you previously. This is my fault as there should have been better attention paid to what had been sent out and what you had previously seen... I feel horrible that the loan program has not been disclosed or discussed with you previous [ sic ] ; I take full blame on that...
As such, it was very clear to Mr. XXXX, and to Lower, that XXXX and his team failed to properly disclose a revised Loan Estimate within three days of locking the interest rate. This resulted in me becoming aware of significant changes to the terms of my loan for the first time just three days before closing when I received the Closing Disclosure Statement, leaving me with no time to find an alternative solution. Despite XXXX admitted failures, Lower still refused to issue a lender credit to resolve clear violations of the TRID regulations. However, XXXX admitted failures were apparently serious enough as he either resigned or was let go just days before my closing date. ( See Exhibit I - Email from XXXX XXXX to XXXX XXXX dated XX/XX/2021 stating XXXX, I must have you know I am no longer employed by Lower.com ) When my attempts to get the terms of my loan corrected through Mr. XXXX proved unsuccessful, I felt I had no choice but to proceed. By then, it was XX/XX/XXXX and almost two months had passed since I initiated the transaction with Lower. By the end of XXXX, the market rates had increased, and the rates previously offered to me by other lenders were no longer available. To start the process over with another lender at that time would have certainly subjected me to higher rates and additional closing costs, including lender fees, mortgage points, and appraisal costs. Also, not only would cancelling the refinance and HELOC at such a late stage in the transaction forego my ability to obtain a lower rate, but it would have also caused two separate pending purchases of an investment property and home that were dependent on the proceeds of the HELOC to also fall through. To mitigate my damages, I felt I had no choice but to proceed. To add further insult to injury, the mortgage points unexpectedly increased again on the closing date on XX/XX/2021 to {$4700.00}, representing 1.875 % of the loan amount. ( See Exhibit J - Revised Closing Documents dated XX/XX/2021 ). By consummation, the fees for mortgage points had increased from zero fees that were represented on the initial Loan Estimate to almost {$5000.00} upon closing, almost doubling my total closing costs.
Lowers actions outlined above constitute clear material violations of the TILA-RESPA Integrated Disclosure ( TRID ) Guidelines, making them strictly liable for penalties and damages. Under 1026.19 ( e ) ( 4 ) of Regulation Z, if a lender wishes to increase or add a fee that was not disclosed on the initial Loan Estimate, the bank must re-disclose within three business days of learning of the fee increase or new fee. In addition, Section 1026.19 ( e ) ( 3 ) ( D ) of Regulation Z requires that, no later than three business days after the date the interest rate is locked, the creditor shall provide a revised version of the disclosuresto the consumer with the revised interest rate, the points disclosed, lender credits, and any other interest rate dependent charges and terms.
Here, Lower failed to properly disclose a revised Loan Estimate to me within three days of locking the rate as required by Section 1026.19 ( e ) ( 3 ) ( D ) of Regulation Z, and consequently, becoming aware of changes to the APR, loan amount, and mortgage points. Despite awareness of its admitted failure to timely provide me with a revised Loan Estimate within three days of locking the interest rate ( See again Exhibit H - XX/XX/2021 Email from XXXX XXXX ), Lower refused to adjust the APR and to issue lender credits fees to offset the increased lender fees. Therefore, as of the date of filing this complaint, Lower remains in knowing and willful violation of the TRID Guidelines.
Under 1024.7 ( e ), a creditor is liable to pay damages in the amount equal to the sum of any actual damages sustained by a person as a result of the failure AND statutory damages, limited to twice the finance charge, but not less than {$400.00} and not more than {$4000.00} for failures to provide proper disclosures to the consumer. See 15 U.S.C. 1640 ( a ) ( 1 ), ( 2 ). Material violations that are grounds for damages include, but are not limited to, improper disclosure of amount financed, finance charge, payment schedule, total of payments, annual percentage rate, and security interest disclosures. Under TILA, a creditor is considered strictly liable for any violations, which means that money damages are imposed for violations, regardless of the creditors intent.
As such, I am specifically seeing an adjustment of my interest rate back to 3.125 % and a refund of all amounts paid in fees for mortgage points in the amount of {$4700.00}. I am also seeking any and all civil penalties to which I may be entitled to, including but not limited to, statutory damages up to {$4000.00} for Lowers failure to provide me with timely updated disclosures regarding changes to the terms of my loan.
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| 09/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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1. Completed a home loan refinance application for a rental property on XX/XX/XXXX refinance amount was XXXX at an interest rate of XXXX, 30 year fixed loan.
2. The loan officer had assured me over a period of 3 months that all was fine, that it was just a process. Eventually, he stopped returning my calls. I was never given a reason why my application was denied.
This process has been very stressful and has caused me to have missed opportunities to be approved by other lenders during a time when rates were low for investment property refinancing.
Below you will see all the attempted communication with Loan Officer and how I was ignored. More important, there is documentation showing that the application was completed and signed. Other documentation required for the loan had already been submitted.
XX/XX/XXXX ( email from Loan Officer ) provided an informal loan estimate.
XX/XX/XXXX XXXX ( email from XXXX XXXX ) loan estimate ready to be signed XX/XX/XXXX Loan application signed was signed.
XX/XX/XXXX approximate date received letter from Homeside Financial dated with signature for the loan application was needed.
XX/XX/XXXX ( Text ) me to the Loan Officer : I am not sure what signature is missing on my XXXX XXXX. Please let me know or send me the document that needs to be signed. Thank you, PS happy my residential home went through.
XX/XX/XXXX Placed phone call XXXX XXXX spoke to Loan Officer. I asked him about a letter received stating my application needed to be signed. He indicated not to worry, that they have to send the letter out because the loan is taking a long time. He informed me that I did not have to do anything. I asked him if my rate would be the same, because the loan was taking such a long time to be processed. He told me the rate was already guaranteed.
Note : I did not doubt him because the loan on my primary residence took several months, and he had just completed that loan.
XX/XX/XXXX ( Text ) to loan officer : Hello... just want to know how the loan is coming along for the XXXX property. Do you think it will take another month or two?
- Loan officer : Should be coming along in 20 days. Just checked with operations team.
- Me : sounds good XX/XX/XXXX ( Text ) to loan officer : Checking on the loan for the XXXX XXXX XXXX. How is that coming along? No response.
XX/XX/XXXX Phone call XXXX XXXX to Loan Officer to see how my loan was progressing. Message left. Call not returned.
XX/XX/XXXX ( Text ) - Me : Hi ( Loan Officer ) I have not heard from anyone. Hoping it will close soon. Let me know how were doing in the process.
- Loan Officer : Hey ... Ill have an update of you the EOD today XX/XX/XXXX Placed phone call XXXX XXXX to Loan Officer to see how my loan was progressing. Message left. Call not returned.
XX/XX/XXXX Placed phone call XXXX XXXX to Loan Officer to see how my loan was progressing. Message left. Call not returned.
XX/XX/XXXX Placed phone call XXXX XXXX to Loan Officer to see how my loan was progressing. Message left. Call not returned.
XX/XX/XXXX Placed phone call XXXX XXXX to Loan Officer to see how my loan was progressing. Message left. Call not returned.
XX/XX/XXXX Phone call XXXX XXXX to Loan Officer to see how my loan was progressing. Message left. Call not returned.
XX/XX/XXXX ( Text ) Me : Hello ( Loan Officer ) welcome back from the XXXX XXXX XXXX XXXX. I am still interested in my loan even if it means I have to wait so please just keep me in the loop... No Response.
XX/XX/XXXX Phone call XXXX XXXX to Loan Officer to see how my loan was progressing. Message left. Call not returned.
XX/XX/XXXX ( Text ) Me : Hello ( Loan Officer ) just let me know if my loan is still going to be processed. No Response.
XXXX XXXX XXXX XXXX XXXX and XXXX Phone calls and emails.
XX/XX/XXXX Outgoing call to Customer Care unit and spoke to a customer care representative. I explained to him that Loan Officer was not returning my calls, nor responding to my text messages, and I had wanted to speak to Loan Officer 's supervisor. Customer care representative took down the information and said he would reach out to Loan Officer and have him call me back before escalating it to a supervisor.
XX/XX/XXXX calls XXXX XXXX outgoing 10 min XXXX XXXX incoming 12 min Call to XXXX and spoke to another customer care representative. I explained to him that Loan Officer was not returning my calls. I explained about all the text, phone calls, emails, and application. He suggested that I send as much documentation I could to him. I sent him a copy of the signed application, text messages, etc. He was to follow up with Loan Officer and promised that I would hear back from them.
XX/XX/XXXX emails - Sent copy of signed application, emails to and from Loan Officer, and picture of text messages to and from Loan officer to customer service.
- Return email from customer service confirming that the items were received and that he would be reaching out to Loan Officer. If no response from Customer Service he would escalate to team lead.
Various calls to and from XXXX Customer Care Unit.
XXXX call with XXXX ( info not recorded ) XX/XX/XXXX outgoing/incoming XX/XX/XXXX outgoing XXXX ( 3min ) XX/XX/XXXX incoming XXXX ( 7min ) XX/XX/XXXX outgoing XXXX ( 2 min XX/XX/XXXX outgoing XXXX ( 8 min ) XX/XX/XXXX incoming XXXX ( 7min ) I again reach out to XXXX Customer Service because I had not heard from anyone. Spoke again to the same customer service representative. He was surprised that I had not yet heard from Loan Officer, as he had made contact with him, and he was to reach out me. However, the Loan officer did inform the customer service representative that I was well aware why the loan did not close. And that he had thought that I was already working with another lender. I explained to the customer service representative that I had not been working with another lender. And that Loan Officer was not telling the truth. He never returned my calls.
XX/XX/XXXX email Customer Care As per our discussion this past Monday XX/XX/XXXX, you had discussed this case with I believe 2 managers. I was to receive an update on the loan before the end of this week. So this is a friendly reminder that I have not heard from anyone as this Friday morning XX/XX/XXXX.
XX/XX/XXXX received phone call from a Manager : explained the situation to her. I sent her all the documentation that I had sent to the XXXX XXXX XXXX, the application, etc and explained what had occurred. She indicated that she would get back to me before the end of the business day.
XX/XX/XXXX, received call with explanation.
1. Most likely human error occurred. The loan agent quoted me an interest rate for a residential property not an investment property. During the time of my application the lowest rate she was providing was XXXX. She then stated that sometimes when completing estimates the default is for a residential. I explained to her that I did not believe that this was a human error as there were four opportunities to catch the error.
a ) The loan officer had just completed my residential loan, so he knew that this second loan was an investment property.
b ) He sent me loan estimates with two options for my investment property.
c ) I received and signed a formal loan estimate with my application.
d ) The loan officer was experienced and should have known that the rate was too low for investment property.
Conclusion as of XX/XX/XXXX At this time they could provide a rate of 4.0. I told her that was not acceptable. During the time of the application process, I could have received a loan for 3.0. I did not go that route because I had already a loan application with a lower rate from XXXX. I also informed her that I never received a letter as to why my application was denied or the why the loan was cancelled. She indicated that she would get that letter to me. I did inform her that I would be placing a complaint with Consumer Financial Protection Bureau as well as contacting an attorney. She said that was fine.
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| 04/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On or around XX/XX/2022, I received a Notice of Servicing Transfer letter dated XX/XX/2022 from Homeside stating that effective XX/XX/2022 servicing of my mortgage was being transferred to Lower, XXXX. I believe the current loan servicer, Homeside, should've notified me 15 days before the effective date ( XX/XX/2022 ) of the loan transfer.
The letter stated that the present servicer, Homeside Financial, will stop accepting payments from me on XX/XX/2022. The New Servicer, Lower, XXXX, will start accepting payments from me on XX/XX/2022. The letter provided the address of where I should send my payments to after XX/XX/2022. However, it did not provide me my new account number for Lower, XXXX. The letter also provided me Lower 's Customer Service Department, phone number and mailing address.
On or around XX/XX/XXXX, I called Homeside to verify the Notice of Servicing Transfer was authentic because it was sent on a copy of Homeside letterhead. The Homeside representative verified the letter was legit and told me that after XX/XX/2022 I will no longer be able to make my mortgage payment with Homeside and that I must make them to Lower at the address on the letter. I explained that I had not heard from Lower or received my new account number. I was told to call Lower at the number noted in the letter after XX/XX/2022.
On XX/XX/XXXX and XXXX, I call Lower, XXXX Customer Service Department at the number provided in the letter but I was not able to get through to talk to anyone. I left my number on a number of occasions for them to call me back but I never received a call back.
Lower 's automated message tell you that if your loan has been transferred to Lower effective XX/XX/2022, to go to servicing.lower.com to register your account and pay your bill. However, when you go to this site, it initially ask you for your last name, SSN # and property zip code. Then it prompts you for your Loan Number and SSN #. My question is how can I use this site if Lower has not provided me with the new loan number? I tried using my loan number from Homeside and the site does not find a match.
Because I do not want my mortgage to be late, on XX/XX/XXXX I sent a certified letter with my mortgage payment enclosed to Lower, XXXX at the address noted in the Notice of Servicing Transfer letter.
Because I'm unable to get through to the Customer Service Department, on XX/XX/XXXX I decided to XXXX Lower.com and call a different number ( i.e. XXXX ) and pressed 1 to ask a question about an existing mortgage product. I talked to a representative ( XXXX XXXX ) and explained what was going on. She informed me that Lower and it's sister company, Homeside, are having issues with transferring loans and that the transfer is now effective on XX/XX/2022 and not XX/XX/2022. She then proceeds to tell me to make my payment to Homeside. I told her that the letter stated Homeside is no longer accepting payments after XX/XX/XXXX. I told her that I logged on to HomesidXXXX website today ( XX/XX/XXXX ) and it stated that I can no longer make payments from their site. I also explained to her that I've already sent my payment to Lower, XXXX via certified mail without knowing the account number and that I have not received any correspondence from Lower or Homesite about them changing the effective date of the transfer from XX/XX/XXXX to XX/XX/XXXX nor have Lower sent me any information regarding my new account. She told me to stop my payment and send it to Homeside. I asked her if Lower was going to pay the stop payment fee. She said she would escalate this to her supervisor. She also said that she would send me an email regarding this botched servicing transfer which I've received on XX/XX/XXXX.
Homeside and Lower servicing transfer issue is not of my issue. Therefore, I do not feel that I should be the one running around trying to figure out what is going on with my loan and paying the additional fee to stop payment due to an issue I have nothing to do with. I should have been properly notified of the servicing transfer, the issue with the servicing transfer and received my new loan information before the XX/XX/XXXX payment was due.
I feel that once Lower receives my payment, they should send my payment to Homeside and Homeside should credit my account accordingly since they are sister companies. There should be no late fees, my payment receipt date should be the receipt date of the certified mail, principal, interest, and escrow should be adjusted accordingly and no negative credit inquiries should be sent to the credit bureaus. Once they resolve their transfer issue, borrowers should be notified in advance of the effective date according to law and be given the proper information so that they are able to make their payments on time.
Issues such as what is going on with Homeside and Lower happen one to many times and minority borrowers like myself get hurt in the process and end of losing our home due to no fault of our own. Borrowers end up fighting the mortgage company trying to prove payment was sent on time but never credited to their account. Therefore, I'm putting this on record just in case I need to fight with Homeside and/or Lower regarding my mortgage and payment sent.
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| 01/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Concerning PMI on my mortgage with XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX Throughout XXXX and XXXX of XXXX, I placed several calls to Lower requesting removal of PMI from my mortgage. I was informed that, since the request was less than 2 years from the time of the mortgage loan origination, I would have to have an appraisal completed. I then requested that they schedule an appraisal. I never heard a word back from them.
XX/XX/XXXX Friday, XX/XX/XXXX at XXXX XXXX To : Servicing Customer Support Dear Sirs : I have done a bunch of work to this property and I would like you to schedule a reappraisal. I have enclosed the carport into a garage, put in XXXX XXXX of dirt to slope out the back yard and seeded it in, insulated the whole attic ( including the garage ), and put down new flooring in the living room and hallway.
Please schedule an appraisal. I believe I have done enough work to get rid of the PMI on the loan. I truly appreciate your help.
After hearing nothing back about an updated appraisal, I decided to pay the mortgage down to under the 78 % threshold, at which point " the lender or servicer must automatically terminate PMI when the principal balance reaches 78 % of the homes original value. '' And on XX/XX/XXXX, I sent Lower an email informing them of my intentions.
Dear Sirs : " My payment due on XX/XX/XXXX will make my loan principal {$110000.00}, which is 78 % of the original appraised value of the house securing the loan. Please take the PMI off of the loan payment. '' On XX/XX/XXXX, I received this response : " XXXX XXXX - Servicing Team Support ( Servicing ) XX/XX/XXXX, XXXX XXXX EST Hello, Thank you for contacting Lower regarding removing PMI from your loan. Please review the guidelines listed below : Per the investor of the loan ( XXXX XXXX XXXX, for PMI removal based on the current value of the home, the loan must be two years seasoned from the date of the first payment unless increase in value is due to substantial improvements made after loan closing.
Substantial improvements are considered kitchen & bathroom renovations, cabinets, adding a room, adding a pool, etc. Cosmetic improvements such as painting, flooring, landscaping, etc., are not considered as substantial.
If substantial improvements have been made, the borrower must provide proof of the improvements. This proof must include the following : A detailed list describing each improvement including the date each improvement was completed and the cost of each improvement Invoices for the improvements Photos of the improvements If the improvements are approved, an appraisal will be ordered by us, at the expense of the homeowner. Please note, the appraisal must be ordered through our office using XXXX XXXX valuation ordering system.
If substantial improvements have not been made, the loan will be considered as two years seasoned after the XXXX payment has been made. Once the loan becomes two years seasoned and has maintained a good payment history, the borrower can pursue PMI removal based on current Loan- to- value. Borrowers can request PMI termination on the date the mortgage balances reaches 80 % of the original property value. Your Loan-to-Value is currently 88.611 %.
Regards, XXXX '' I then made a payment on XXXX XXXX, XXXX that brought my mortgage down to under XXXX XXXX XXXX XXXX to be exact. And this is what Lower 's payment website showed after the XXXX XXXX payment as well.
On XX/XX/XXXX, I followed up with another email : " Good Morning, My loan is now paid down to under 78 % and I wanted to verify that the PMI is removed from the loan.
The statement for the XXXX XXXX payment is for the same amount as before and does not reflect the PMI reduction. Your loan site states the PMI must be removed when the loan is at XXXX XXXX or lower of the original home value ( {$140000.00} ).
Please inform me of exactly how and when PMI will end on this loan. '' Lower responded with the same stuff about the loan being less than XXXX XXXX XXXX.
I then followed up with a call to their Escrow team and was assured that the paper work was sent to the holder of the mortgage and that it would be taken care of by the middle of XXXX XXXX.
Lower then proceeded as follows : XX/XX/XXXX Insurance Paid Mortgage Insurance Disbursement - {$64.00} XX/XX/XXXX Insurance Paid Mortgage Insurance Disbursement - {$64.00} Lower continues to refuse to lower my payment amount and remove the PMI from the mortgage. Even though the law states that " When the balance drops to 78 %, the lender must cancel private mortgage insurance. '' I am tired of their nefarious behavior. I have read over the law until I am blue in the face and, unless there is some kind of exception that is not included in what I am reading, No where does it say anything about having to wait 2 years. What it does say is that when I have paid down the mortgage balance to 80 % I can request removal.
Then it states : When the balance drops to 78 %, the lender must cancel private mortgage insurance.
I want the PMI taken off NOW and the payment lowered by the {$64.00} cost of the PMI. Also, I want refunded for the 2 PMI payments withheld AFTER the balance was below the XXXX XXXX threshold.
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| 10/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I had a clerical mistake at closing when my taxes were miscalculated and therefore my escrow would drop below the balance when taxes were the loan was aggregated. This was a known issue, and I was told the second the money comes out I can replenish it in full and my monthly payment would not go up. I have been trying to rectify this to no end since the end of XXXX ( when the funds were taken out of my escrow ). I have spoken on the phone now for hours with Lower.com ( my loan servicer ) about rectifying this issue, and my desire to give them money up front to stop my monthly from increasing ( to an unpayable amount ).
I was told first that an " escrow analysis '' would need to be run. Even though I told them what the issue stemmed from I acquiesced and let them run the analysis. I was told it would take 5-7 business days for which I waited and was never contacted... I followed up and was told that it would be done on XX/XX/22 and someone would follow up. That day came and went, and no one reached out.
I followed up 3 times before I could get an answer. So, I emailed the companies account letting them know that it has been long enough I would like some clarity and I am now concerned that their customer team couldn't help me. I got a boilerplate email back from XXXX XXXX stating my " analysis couldn't be done because there was a tax issue '' and " when my loan is aggregated it will go up almost {$1000.00} '' the very thing I told them in the beginning that I was trying to prevent. I asked to speak to a manager so I could get someone who understands what's going on and expressed my frustration for having to continually try to force someone to help me. I received no email back on this whatsoever. It is now 3 weeks and about 7 total hours on the phone with customer service since I've tried to fix this, and I am back at square one.
I was now very nervous as it seemed like not only could the people not help me but didn't seem to even know what was going on, or worse didn't care to help me. I reached out to the broker who helped originate my loan who is a friend and asked if there is anything he could do. He Cc 'd me on an email to Lower.com 's Customer Care ( XXXX ) team summing up my issues and asking where I could send a check. It's now over 72 hours with that sales team and not even a confirmation that someone will assist me soon. I've followed up on this email 3 separate time and still no response.
Finally, at my wits end I called back to their customer team and politely but agitated explained to the rep I need to get a manager on the phone ASAP. I explained all of the above and she said she would get one to call me when they were back from lunch. 24 hours later I received no call again.. I followed up and called and asked the rep when the manager would call It's been 24 hours. They said " She did call you it is here in the notes '' I explained that I haven't had a single person follow up with me since the beginning of XXXX and no she did not contact me.
The rep was finally able to get a manager ( XXXX XXXX ) on the phone with me which to her credit was apologetic. She explained that " she didn't know why that her team wouldn't have the answer to my questions it was right there in the system. '' I requested that she send me an email confirming the amount I can pay to clear all this up and she agreed to. When I received the email, it had a screen shot from their system with no headers on the totals she provided me, so I was unsure if the amount she gave me was the amount to put on my account or the net balance I needed in my account.
I made sure to pay the amount that was in the email to show good faith and, I followed up just to get confirmation. I don't want to put another {$1500.00} in my account just to sit there. It's now been 48 hours, 2 follow ups in email to that manager, and multiple calls to their customer service team and I still do not have an answer... I would normally just wait for the company to answer as they wouldn't possibly ghost a customer who has hundreds of thousands of dollars in a loan with them, but after this experience this is what I've come to expect from Lower.com. After 3+ weeks multiple hours calling and emailing to 2 separate teams, and Lower.com I still can't get a straight answer and it has been a genuinely miserable experience. I can't even leave this horrible company and I am afraid I am going to be left in the dark for the next 30 years on my loan because of either acute top to bottom organization incompetence or a genuine lack of care for a customer trying to rectify a situation and frankly given them money upfront. I've never wrote a customer complaint before, but I do not know what else to do at this point.
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| 02/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Homeside Financial, LLC DBA XXXX has been dishonest with me from the start of my refinance and provided incorrect documentation for my closing after previously lying to me about how a lender credit should be applied. I applied for my refinance XX/XX/XXXX. I received the first loan estimate XX/XX/XXXX which did not reflect the options I had discussed with my loan officer. All closing costs were to be tied into the loan amount, but the LE showed a large amount of cash from borrower. My Loan officer told me to just sign it and we would fix it later. I was told we should be able to close in XXXX. I paid {$510.00} for an appraisal that was completed on XX/XX/XXXX. On XX/XX/XXXX I began requesting updates as none were being provided. At this time my LO said we would close in XXXX and said my loan was still waiting to be processed. I provided all documentation requested the same day the request was sent for every document request. on XX/XX/XXXX I requested another update as no additional information had been provided. I was told the file was still waiting in the queue and that the LO had submitted a request to expedite. On XX/XX/XXXX the loan officer confirmed my loan had been prioritized. The file was finally submitted to underwriting XX/XX/XXXX, but by this time my documentation from my application had expired. I provided updated documents the same day I received the request. I asked for an update again XX/XX/XXXX and was told it was being rushed to underwriting. At this point I began requesting credits for the delays. The loan officer confirmed I would receive a credit to offset the cost of my appraisal. My loan continued to be delayed and I did not receive addition disclosures for all of XXXX and most of XXXX. All of my requests for updates were answered by saying it was delayed with no additional information. On XX/XX/XXXX I received my second loan estimate 3 months after the first. This loan estimate still showed cash from borrower instead of rolling the closing costs into the loan amount and did not reflect the lender credit I had been promised. Again the LO told me to just sign and it would be fixed later. I asked for additional compensation due to the continued delays. The LO submitted a request for a .375 % lender credit. A .25 % lender credit was approved by his manager. I was told we would close early XXXX at this point. XX/XX/XXXX I requested a closing date and closing disclosure and was told we were still waiting. The file was supposedly expedited in early XXXX so I requested the loan officers manger call me. I followed up with the manager everyday until I finally received the initial closing disclosure XX/XX/XXXX. The closing disclosure did not reflect either lender credit that had been promised and it still showed cash from borrower. Again I was told to sign and it would be fixed later. XX/XX/XXXX I received a revised CD that finally reflected closing costs being rolled into the loan amount, but the lender credits were still missing. Again I was told to sign so that closing could be scheduled and it would be fixed by close. Closing was scheduled for XX/XX/XXXX. I asked for a final CD to review as soon as possible to make sure it matched what had been agreed upon, but it was not provided until the morning of XX/XX/XXXX. The CD I received only reflected the .25 % lender credit and not the credit for the appraisal fee. I contacted the LO and manager and was repeatedly lied to by the manager who stated the credit had been applied but would not show on the closing disclosure. After asking for an explanation why my closing disclosure wouldn't show all costs and credits applied to my loan I was eventually provided I CD that matched our agreement. When the time came to sign, the notary had not been provided the corrected CD and only had documents reflecting the incorrect information received the morning of XX/XX/XXXX. I reached out to the LO and manager and received no response. I was not able to close my mortgage. Homeside financial has cost me hundreds if not thousands of dollars due to their delays. The lying and misleading has caused emotional distress as well. I just want them to follow through on our agreement and be done with this!
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| 07/10/2015 |
Yes |
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- Credit decision / Underwriting
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Web |
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I sought to purchase a home through XXXX, XXXX and I was steered to complete the entire home purchasing process through Homeside Financial LLC and XXXX Title and Escrow because they were preferred lenders and titling company and if used there would be a {$10.00}, XXXX incentive for closing cost. XXXX, XXXX website also offered a 1 % discount on a program called XXXX Heroes that I believe is a misrepresentation because there does n't seem to be a line item that credits that accordingly. As an unseasoned first time homebuyer the process from builder to settlement closing was presented as one stop shop and " we got you covered '' type of way. I was made to feel comfortable that by beginning this process on Tues, XXXX/XXXX/15 that would be more than enough time to close on this dream home on Fri, XXXX/XXXX/15 because they are advertising on their website and flyers " Home Available Now Immediate Delivery! Settle in 30 Days ''. I signed a contract, divided {$5000.00} earnest money into three payments and continued with the preliminary processes such as credit check, submission of critical documents, loan origination process, selection of carpeting and bathroom tiles, paid {$430.00} for VA Appraisal, and many other processes in between all the way to the blue tape walk through that was initially scheduled for Tues, XXXX/XXXX/15, but was falsely escalated to Fri, XXXX/XXXX/15 and I was also asked to escalate the remainder of the last of the XXXX payments for {$2500.00} in cashier check and XXXX returned the post dated check. I did all of this in good faith that my loan was ratified, but it is becoming clear that this whole process was a scam and I feel like have been discriminated against as an XXXX XXXX XXXX XXXX. The initial Good Faith Estimate had so many errors that I had to manually correct it and the loan originator never locked in my rate, made corrections or provided a corrected copy as I had requested. The timing process for the loan was botched by the loan originator for Homeside Financial LLC. I submitted all requested documents in the specified timeframe and documents were not evaluated until the very last minute. If a proper timely credit analysis and review of documents had been completed actively from XXXX/XXXX/15 thru XXXX/XXXX/15, then it would have been evident that there needed to be some adjustments to certain things based on lending criteria, so therefore my loan was never truly ratified, but yet XXXX required me to submit {$5000.00} earnest money, however, ironically it should have been submitted to the XXXX Title and Escrow, which is the preferred settlement company. I believe that XXXX, Homeside Financial, and XXXX Title and Escrow are all the same because it is hard to tell where one begins and ends when you are talking to them. While the " deal '' was supposed to be moving along favorably, I received numerous phone calls, mail, text, and email correspondence ensuring me that I was on my way to moving into as the agent would say " Your House ''. Suddenly all communication ceased and I have yet to receive a reason in writing as to why my loan was disapproved other than the verbal you are a " risk '' that the underwriter does n't feel comfortable writing the loan. This began to unravel on Wed, XXXX/XXXX/15 and now it is clear that no matter what mountain of information that is requested of me and submitted timely, it always resorts to we need something else, until it 's exhausted and suddenly less than 48hrs to closing communication begins to take an unfavorable turn. As of today, I still have not received a denial letter or {$5000.00} refund for earnest money. No responsible party has provided copy of VA appraisal and it appears that the home is now occupied which leads me to believe that another application had taken precedent over mine and settled within the same timeframe that I was supposed to settle which seems very suspicious. Issues w/applying for loan
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| 08/26/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2022, I successfully submitted a Home Equity Line of Credit Application to Lower.com, an online mortgage lender. The following day, XX/XX/2022, I met via phone with my assigned loan officer, XXXX XXXX. We reviewed the information on my application and he provided me an overview of the products Lower offered, the amount i was looking for and also asked if I wanted to proceed forward with a hard pull of my credit so they could fully assess my application. I agreed and proceeded to review what came back on the credit report. My credit score at the time was a couple of points shy of the qualification criteria for this particular product. XXXX shared with me they had a way to help me increase my credit score to the level that would allow me to be approved. He sent me an email that included the instructions and what it would require to do this. His explanation of this was that if I paid at least a certain amount on two of my outstanding accounts, they would be able to submit the documentation evidencing the payment to the credit bureau to get my credit updated right away. Furthermore, he shared that it had a 95 % + chance of getting my score to where it needed to be. He emailed me the instructions and amounts later that day. I immediately made the payments to these accounts as described in the email attachments ( attached ). Over the next few days, I gathered the required documentation showing the payments had posted and submitted to Lower. Around this same time, I also submitted all required income documentation and acknowledged and signed disclosures. On XX/XX/2022, I received an email stating my loan had gone into " Initial Loan Review '' and that my credit hurdle had been resolved. I also confirmed this with XXXX that same day. Several weeks later ( XX/XX/2022 ) after struggling to get any update on my loan application, I finally was informed that the servicer for the loans is predicting a 90-120 day turnaround time to closing. This is after being told at application submission in early June that the typical time to close is around 2 weeks to at most 30 days. At this point, I still did not have any confirmation i was close to any sort of approval. I finally received a text message ( attached ) on XX/XX/2022 that my loan had received conditional approval, but the turnaround time was still XXXX XXXX block from closing. On XX/XX/2022, I reached out for an update and was informed by XXXX XXXX was waiting on my conditional approval. This was an odd response since just a few weeks earlier that is what he indicated as well. His response indicated this was a second conditional approval which was a bit bizarre to say the least. This brings us to current where on XX/XX/2022, I received an email ( attached ) from Lower.com to my email address stating that " due to market conditions Lower has had to adjust our credit qualifications. Following this change you no longer qualify for the product. '' My complaint revolves around two issues. First, the misleading and deceptive process from start to denial is a bad process at best, but rather flat out deception. The timeline begins with a potential end point of 2 weeks and ultimately approaches 90 days to then only be told what we said before we take all of that back. The second aspect is around the credit report and expectation set around taking the actions on the outstanding accounts. The communication on this was very much if you do this, you will qualify and we will definitely be able to get you into this HELOC. While I realize I made payments on accounts where I owe funds to other institutions, this was with a full expectation it would result in me being approved for this loan. If I had known I would find myself receiving a denial nearly 3 months later, I would have never taking this action. This feels very bait and switch and while I never received anything there was a clear expectation that I would receive this loan.
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| 04/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I have attempted to obtain a conventional mortgage through XXXX XXXX of Homeside Financial since officially XX/XX/XXXX and throughout the process I have experienced the highest level of unprofessionalism, lack of business acumen, lack of communication and most recently blatant lies told by VP level personnel. This entire experience has negatively impacted the livelihood of two families and XXXX 's lack of communication and willingness to give false information is something that needs to be identified and addressed in the short term. From day one I made it clear to my then loan officer XXXX XXXX that the reason I was going with XXXX -vs- XXXX XXXX because XXXX stated that XXXX could have the loan closed in 21 days. I expressed to XXXX several times via email, text message and phone conversations the importance of closing at or before the contract date of XX/XX/XXXX. During the entire process I promptly provided info XXXX and the loan processor XXXX asked for and repeatedly asked if they saw any roadblocks to prevent closing and every time the answer was " no news is good news '' or " its all good ''. The entire process was plagued with lack of communication to the point that I had to send an email outlining my disappointment with the lack of communication and forcing the issue with daily check-ins with XXXX/XXXX for transparency. On XX/XX/XXXX I received the Closing Disclosure ( CD ) which my wife and I promptly signed and thought all was fine. On XX/XX/XXXX at XXXX I received a text from XXXX asking for a call during which I was told I needed to show 6 months of reserves. I feel that that was a conversation that should have come up well before receipt of the CD and at the very least been part of the loan contingency discussion with XXXX. I then escalated the situation to XXXX CEO XXXX XXXX who I assume passed follow up responsibility to XXXX XXXX, VP of Lending. XXXX called on XX/XX/XXXX stating that he would be taking over for XXXX ( who I had asked to be removed my loan ) and that they would fast track the loan ; which now included my wife to remedy the reserves issue and stated that it should close on XX/XX/XXXX or XX/XX/XXXX. Then the following week XXXX ( via text ) says it should close on XX/XX/XXXX. At this point I did not have much faith based on XXXX 's preference to communicate via text rather than pick up a phone. On XX/XX/XXXX I sent an email to XXXX requesting a time to talk via phone regarding the status of the loan and initially got no reply. I then texted XXXX to ensure he received my email and to stress the importance of the call and received what I perceived as a brush off ( XXXX Text log ). I then responded to XXXX via email ( XXXX Email log ) and his response was we would receive the CD on XX/XX/XXXX. This did not happen and when I texted XXXX to inform him he responded via text message ( XXXX Text log ) that his underwriter contacted my realtor and informed her of the process and that the loan would close on XX/XX/XXXX. I literally had just spoken to my realtor 30 minutes prior to XXXX 's text and she stated she had zero communications with any underwriter only the loan processor and that the processor gave no indications of when the loan would close and was also unresponsive. Now I feel that XXXX lied and said what he felt I needed to hear in order to string me along which is unethical, highly unprofessional and unacceptable. I welcome a phone conversation with senior leadership of XXXX and/or Homeside Financial to share my very disappointing experience. This has revealed an incredible lack of urgency and due diligence from XXXX. From a closing attorney/relator perspective XXXX looks and operates like a startup company and word has already spread to other buyers to look elsewhere for financing.
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| 04/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The loan originated back in XX/XX/XXXX with XXXX XXXX. My conventional loan was moved to Lower Servicing in XXXX of XXXX.
After my loan reached two years ' maturity, on XX/XX/XXXX, I requested the escrow account to be removed from my conventional mortgage ( XXXX XXXX ), which was now being serviced by Lower. I was informed I'd have to have PMI canceled, which I didn't quite understand, as my PMI was prepaid fully at closing. However, I was open to the re-appraisal, which I knew would bring my LTV below 80 %.
I received an official letter from Lower in XX/XX/XXXX directing me to send in a letter requesting the appraisal with the {$100.00} appraisal fee paid by check. I sent both to them via certified mail, delivered XX/XX/XXXX.
I then learned in XX/XX/XXXX, that they could not locate the check. I had to place a stop payment. Lower refunded my stop payment fee to the principal and collected the {$100.00} appraisal fee over the phone.
In XX/XX/XXXX, I received a letter notifying me that PMI could not be canceled because my loan had prepaid PMI at closing. There would not be a need for an appraisal.
Again I requested to have taxes and insurance removed from escrow on XX/XX/XXXX. The customer service manager, XXXX XXXX, assured me this was a routine request for conventional loans that are in good standing. She also stated she would escalate the request.
After another 2 months of back and forth with phone calls and emails on XX/XX/XXXX, I received a letter via email denying my request to remove escrow due to my LTV being above 80 %. I was then told my loan was ineligible for an appraisal for current market value per XXXX XXXX regulations on waiving escrow.
However, when I reviewed the regulation quoted to me ( XXXX XXXX 's Loan Servicing Gude Section 8201.1 ( b ) ( ii ) ), it clearly states that either the conventional loan can be below 80 % LTV original value OR the loan can be in good standing, not having any past due payments in the last 6 months. The regulation also states that there is no waiting period for a borrower to request a waiver of escrow.
I forwarded this information to XXXX XXXX, a customer service manager. She at first tried to say LTV was based on original value only and my loan does not qualify unless I pay down the principal. She then read the XXXX XXXX regulations I sent and stated she would forward this information to their Director of Loan Servicing and Escrow team and follow up when she hears back.
It has been over 7 months since I began the ordeal of simply requesting escrow be removed from my conventional loan. This is a standard request for conventional loans in good standing. The request does not require XXXX XXXX approval and is simply a decision to be made by the loan servicer.
I am very frustrated with the clear lack of understanding, poor communication, lack of customer care, and inability to escalate customer concerns demonstrated by Lower and its entire customer service and escrow team. This has truly been the worst loan servicing experience I've had ( third mortgage, fourth servicer ).
I am seeking a final resolution to the request I submitted back in XX/XX/XXXX. I've waited long enough for Lower 's team to figure this out. Lower 's customer service when getting customers to close loans with them should extend to when they are servicing loans for customers. A mortgage is a significant investment, and I feel they know they have leverage, so they treat customers poorly.
Again, I am seeking a final resolution to the request I submitted back in XX/XX/XXXX to remove/waive my escrow account. I also hope Lower develops greater accountability for processing customer requests and responding to email correspondence.
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| 04/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On Wednesday XX/XX/XXXX I applied for a mortgage refinance with XXXX. XXXX XXXX acknowledged the application and we finished signing the initial refinance documents on XX/XX/XXXX. A signed copy of the refinance documents arrived at my home a week later. On XX/XX/XXXX I submitted my credit card information to pay upfront {$500.00} for the necessary appraisal. The appraisal took place on my home on XX/XX/XXXX.
This is when XXXX became negligent with my financial interest. I did not hear back from XXXX XXXX after the appraisal so I sent a follow up email on XX/XX/XXXX inquiring about where we are at in the process. On XX/XX/XXXX he responded with the following message : " Everything is going well so far. We are in set up for processing and underwriting waiting to get picked up at the moment. I will send another soon! '' This caused me to believe that I was in good hands and that I would be able receive the historically low rate of 2.75 % for my 30 year fixed rate refinance so I did not pursue any other offers.
On XX/XX/XXXX I still did not hear back from my refinance so I sent another follow up message. XXXX responded with the following : " We are still in the que waiting to get picked up by processing and underwriting. Everything we need is ready to get worked. XXXX is getting to all the loans as fast as they can. '' By XX/XX/XXXX I still did not receive a follow up so I sent another email to check in and cc 'd XXXX XXXX - Vice President of Lending for XXXX so that he would be in the loop.
On XX/XX/XXXX XXXX responded with the following ; " Just like I said last time, I am doing everything in my power to get this closed ASAP. Because there are loans in front of yours, they are going to be underwritten first just like it is for all clients. I do not have the power to underwrite myself or I would have this thing done already. I understand your frustration with the length of time but I am frustrated as well. I do not get paid unless the loans close so believe me I want this loan to close just as bad as you do. '' By XX/XX/XXXX I still had not received communication and started to feel really uncomfortable because rates were no longer historically low. I checked in by email again and received the following response on XX/XX/XXXX from XXXX XXXX : " Hey XXXX, Your loan is in line to be worked on by underwriting '' On XXXX, XXXX I received the following message from XXXX XXXX : " We got your loan picked up by processing and underwriting '' I confirmed that I was happy to move forward and finally close my refinance, this led me to believe that I was secure moving forward. XXXX responded with the following : " Sounds good. I really appreciate your patience. More updates to come! '' That was the last I heard from anyone at XXXX Since then, neither XXXX or XXXX have responded to my emails or phone calls. My last attempt to contact XXXX was on XX/XX/XXXX I feel that I have been wronged because at every step of the way since XX/XX/XXXX, XXXX led me to believe that my best interest were going to be taken care of. At the time I started the process I was set to receive the following terms : Refinance XXXX at 2.75 %.
-Monthly XXXX XXXX XXXX of XXXX -Estimated Escrow of XXXX -Total is {$1400.00}.
Savings per month : {$150.00} -Savings over 360 months : XXXX.
Essentially, since I missed the historical low rates at that time. I feel that I have been cheated out of {$54000.00}. I feel that I was left hanging out to dry and my sense of trust has been harmed.
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| 02/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Wednesday XX/XX/XXXX - I was contacted by XXXX XXXX with XX/XX/XXXX promising a 2.5 % conventional mortgage rate at par with no origination. While we were already working with a local lender we believed that .25 % and {$2200.00} in closing costs was worth exploring another lender. I confirmed my employment and income with XXXX and she said that she had me locked at a 2.5 % rate.
Thursday XX/XX/XXXX - XXXX XXXX sent a loan estimate to me that showed a fixed 2.5 % rate with no points and {$990.00} in closing costs. I agreed to this and provided my credit card number to order an appraisal.
Monday XX/XX/XXXX - I received a new loan estimate from XXXX XXXX that fixed some of the errors I noticed in the original. Again this loan estimate confirmed a fixed 2.5 % rate with no points and {$990.00} in closing costs. I noticed that the loan estimate did not list the 2.5 % rate as locked.
Tuesday XX/XX/XXXX - I requested the 2.5 % rate to be locked. XXXX confirmed that the appraisal was scheduled for Wednesday XX/XX/XXXX.
Thursday XX/XX/XXXX - I requested for loan confirmation because our financing contingency was due XX/XX/XXXX. I also inquired about the 2.5 % rate lock. XXXX confirmed that the rate was locked at 2.5 % and sent me the appraisal report.
Friday XX/XX/XXXX - I again requested loan confirmation since the financing contingency was due XX/XX/XXXX. XXXX provided a letter for us to be able to waive the financing contingency. XXXX told me that the loan is in conditional approval. She also informed me that XXXX XXXX was not in the office on that day, but would be in on Monday XX/XX/XXXX to issue final approval.
Monday XX/XX/XXXX - I asked XXXX again for final approval to waive the financing contingency, she copied me on an email to XXXX. XXXX informed me that that the rate was not locked yet and XXXX would not be able to issue final loan approval before the deadline. Since we wanted to keep the house, we waived the financing contingency with the letter XXXX provided us on Friday XX/XX/XXXX. XXXX informed me that we were not locked at the 2.5 % rate because we did not qualify for the XXXX XXXX. There was no prior documentation or mention of the loan rate being contingent on qualifying for a particular loan program. In addition, the loan application was submitted after I started at my new role, so there was no change in my income from the time we applied to the time XXXX said we did not qualify. XXXX said XXXX would cover some of the points on the loan because of the confusion. She said she asked her manager for a concession, but was denied. She informed me that we were locked at 2.75 % and needed to purchase points to achieve that 2.75 % rate.
Tuesday XX/XX/XXXX - XXXX said she should have an answer to everything by the afternoon on Tuesday XX/XX/XXXX. After speaking to her manager she said XXXX was not able to cover any of the costs on the loan and we needed to accept the rate to be able to close on time.
Wednesday XX/XX/XXXX - I committed to working with the original local lender since XXXX was not going to be able to meet their original loan estimate. After informing XXXX and XXXX, suddenly her manager said they might be able to fix the issue if I called them. XXXX also declined to refund the {$490.00} appraisal fee.
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| 05/25/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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In early 2015 I began the process of refinancing my mortgage with Homeside Financial. I worked via phone and email with their loan officer, XXXX XXXX, in Ohio. Throughout the months-long process and discussions with loan officer I was told that my loan would have to be broken into XXXX pieces : a conventional mortgage and a HELOC. I was wary of the HELOC when reading the paperwork due to the possible escalation of the rate. I was told by loan officer that not to worry because the XXXX loans would be put back together within 6 months. She assured me that it was something that they do all the time and that it would n't cost me anything. She told me to pay extra each month to make sure I was buying down the principal which I have done religiously. When I noticed that the rate on the HELOC went from 1.9 % to 4 % I emailed the loan officer to ask why. I tried to contact her via phone and email for a month with no response. I called my mortgage servicer XXXX XXXX XXXX XXXX XXXX XXXX about joining the loans together and was told that was not something that they do. I called Homeside Financial and left a voicemail on their customer service line stating two issues. 1 ) rate change and 2 ) putting the loans together. After several emails throughout the company, I received an email from the loan officer apologizing for any frustration about the interest rate and that they disclosed the rate change in my documentation. She did not address the loan consolidation at all. Throughout the loan process I did n't want XXXX loans because that is how people get into trouble. I had previously been in a 2-year foreclosure nightmare caused by XXXX XXXX XXXX and repeatedly stated that I did n't want XXXX loans. It was the only option available that would give me a lower rate. I was continually assured that they would automatically put my loans back together and that it would not cost me anything. I questioned how they could do that and was told that they do it all the time. After speaking with XXXX XXXX ( Care Dept ) he only wanted to address the rate change and stated that Homeside did everything properly. After pushing on the loan consolidation, I was told that there was no way to put the loans back together. The only relief I was offered was the possibility of a refinance where they offered to pay for my home appraisal. Homeside Financial is standing behind their deceitful loan officer! Now I am stuck with an interest-only HELOC and a conventional mortgage that will cost me more money if I want to have only XXXX loan. Homeside would stand to make more money on a refinance! I asked them to refinance my loans with no cost to me and again was offered a free appraisal. Because Homeside is unwilling to truly address the issue of lying by their employee I am stuck with a loan that has the potential to climb to 18 % and I am balancing each month the extra amount that needs to be paid to buy down the principal and ensure that it is getting applied correctly. Again, this is how consumers get into trouble with their mortgages. I feel I have done exactly what I was told by my loan officer believing that she was honorable. This leads me to believe the company is dishonorable since they allow their employees to say whatever needs to be said to " close the deal. ''
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| 07/11/2023 |
Yes |
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Web |
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Overview : XXXX XXXX ( Lower, XXXX ) has lied, omitted key information, misled on the facts, and intentionally withheld final loan details until the last possible hour. He promised a fantastic deal. Three days before closing, he told uswith no time to change lendersthat his deal was worse than what he promised.
XXXX cornered us into this deal and switched the terms at the last minute. We had no option but to proceed or else have nowhere to live. I wish I had been firm when I told XXXX we wanted to use another lender. He is not trustworthy, he caused immense stress, and he is costing us thousands of dollars today and tens of thousands of dollars over the life of this loan.
-- - On the day we went under contract, I ( XXXX XXXX ) informed XXXX XXXX that we would be using a different lender. He immediately refused to accept this, promising that he could beat any rate from the other lender. After many calls back and forth with my realtor and wise counsel, I was advised that, as long as XXXX could deliver the better rate, I should use Lower as a lender.
The final numbers XXXX shared looked fantastic, and they looked the same on the Loan Estimate he shared the following business day. However, I was not given ample time to look through the entire document. XXXX called me at XXXX XXXX on the last day for us to apply for financing. He rushed me through signing the 100-page Loan Estimate over the phone with him explaining what each signature acknowledged. Ultimately, although the interest rate and cash-to-close were the same that I had previously seen, XXXX concealed the fact that he did not lock our interest rate.
When I discovered the concealment two business days later, I requested ( multiple times, via email, text, and finally over the phone ) that we lock it. XXXX assured me that they were monitoring it and would lock it shortly, ultimately getting us the best interest rate. I told XXXX that I didnt want our costs or payment to increase. I knew they couldnt guarantee anything and asked him to please lock our rate as soon as possible. He said, No worries, we have early indicators so that we can lock it before it increases.
That was the last time I heard anything about our interest rate or cash-to-close, despite requesting an update multiple times from XXXX and from his colleague XXXX XXXX. The most information they would share was that everything looks good, were still on track with what weve talked about.
After business hours, three business days until closing, I was informed that the fantastic interest rate that XXXX flaunted would cost us an extra {$4500.00}. Besides delivering this news without apology, he also failed to mention that he underestimated Escrow.
Now, to afford closing and to move out of our current home on-time, we are compromising with a higher interest rate, an extra {$1500.00} towards buying a half point, and spending {$300.00} more per month than what XXXX initially estimated.
I wish I had followed my intuition when I felt uneasy about working with XXXX and with Lower. His numbers were, in fact, too good to be true. I should have known something was suspicious when he could only share specifics over the phone, and always had technical issues when I asked for documentation of what we spoke about.
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| 06/02/2022 |
Yes |
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Web |
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On XX/XX/2022 I submitted an application to refinance my home with Lower.com. I advised XXXX XXXX that there were XXXX loans showing on my credit that were not mine ( they belong to the church that I am the financial officer for ). He told me that this was not a problem, that I would only need to submit bank statements from the church, showing where it is paying the loan and I did that. Fast forward a few weeks and I am told that is not enough, so I went to the bank, had the bank President write me a letter stating that the commercial loans were not mine and that they would be promptly removed from me credit report. I submitted the documentation to Lower.com and they said they had already made a determination based on the loans showing that I had been denied the loan.
I ask what can I do now, and I was told that the loan application had been closed and that he could redo the application and everything should be fine. After numerous attempts to get to the closing table, Lower.com 's underwriters would not take in to consideration the fact that these items had been removed from my credit and that I had provided more than plausible explanation and documentation for the loans.
After going as far as having the title clear to close, the appraisal and fulfilling every single requirement that was asked of me through XXXX loan applications, I am told by XXXX XXXX that he " doesn't think they are going to be able to make it work ''. I asked if they had pulled a new credit report and was told no they hadn't ( I already knew this because I monitor my credit on multiple platforms. ) I asked why they could not pull a fresh credit report, and was told that they would. THEY NEVER DID! Then I was told over the phone that they weren't going to be able to make the loan work.
I was given two months of runaround by Lower.com which resulted in me having to work with another lender, all the while interest rates are climbing. I was locked in at 4.00 % and honestly think that they did not want to honor the interest rate lock and shut me down because of it! I never received any documentation stating a reason that the loan had been denied, as XXXX said.
Seeing how I was not going to get anywhere with Lower.com, I went to XXXX XXXX to get a rate locked in with them. By this time, the best rate I could get was 4.99 % because of the climbing interest rates. By Lower.com doing this to me they have cost me over {$20000.00} over the life of the loan. I am beyond outraged with them and their lack of diligence. I had to contact XXXX 's supervisors on at least XXXX different occasions to get a call back from him. The last time, I was contacted by someone who represented himself as " a Vice President '' and was told that he would take over the account and work with me from thereon, and that after speaking to XXXX he would call me back by the end of the day. Well, the end of the day apparently still hasn't gotten here two months later.
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| 03/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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Hello : My complaint comes down to my loan officer not only failing to lock in the agreed upon interest rate for my refinance, but failing to inform me of his mistake until three weeks later.
XX/XX/21 XXXX XXXX XXXX ( XXXX XXXX & Ohio # XXXX ) of XXXX ( dba of XXXX XXXX, XXXX XXXX, emailed a loan estimate to me with what were supposed to be the rates/terms/conditions ( 2.125 %, 15-yr fixed, 2.25 % APR ) we verbally agreed to over the phone. Instead, the origination charges were higher than we had agreed and I asked him to send me a revised loan estimate with their fees lowered so that the APR did not exceed 2.25 %. Mr. XXXX told me he was leaving for the day but promised to get the revised loan estimate to me the next working day.
XX/XX/21 Mr. XXXX informed me that he couldn't lower the fees any further. He stood fast on the XX/XX/21 loan estimate promising he could get that one done. I still agreed to move forward and submitted the signed loan estimate on XX/XX/21 ( my wife did so too ). All of the income/asset/ID documentation Lower.com asked for was submitted immediately thereafter.
XX/XX/21 Later that same day, I was contacted by another lender ( XXXX XXXX ) who informed me they could beat XXXX XXXX quoted loan estimate if I would complete the refinance through them. I considered it and declined having already committed to Mr. XXXX and XXXX 's rate/terms. I felt that I was morally bound to follow through on that promise just as they would fulfill their end of the deal.
XX/XX/21 I heard nothing further from Mr. XXXX or XXXX for the interim period. On XX/XX/21 I received an email from Mr. XXXX ( three weeks after the loan estimate was signed by both parties ) saying that he did not lock my loan rate and he was no longer able to do the refinance loan he had promised. He offered to do the 15-year loan at 2.375 % with no points. I asked why he didn't lock the rate and waited 3 weeks to tell me he had failed to do so. The call was recorded, so his words will speak for him. Basically, MrXXXX XXXX claimed it wasn't his fault. I really don't care whether it was ( as I suspect ) a rookie mistake, or XXXX messed up, but I have been damaged.
I did contact Owning.com to see if they could still beat XXXX XXXX original loan quote. They said they could not. I told Mr. XXXX I had been damaged, not only by him not locking the loan, but by not telling me he messed up to give me the opportunity to refinance with Owning.com.
The cash savings over five years that I would have realized with Mr. XXXX XXXX original loan quote netted out to be {$5700.00} ( {$11000.00} in less interest paid minus the {$5500.00} in new loan costs ). I offered to settle the damages with Lower.com for a flat {$3000.00}. My offer was refused and they sent me an email saying the loan was cancelled.
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| 05/09/2018 |
Yes |
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Web |
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I started the process with Homeside Financial back on XX/XX/XXXX, the Loan Officer ( XXXX XXXX ) sent me the pre-approval letter on XX/XX/XXXX. My agent put my house on the market and we accept an offer on XX/XX/XXXXand on the same day we put an offer to get a new house which was accepted by the seller, I reached my loan officer and he renewed my pre-approval letter and I sent him all the documentation that he requested, bank statements, ratified contract, preliminary CD for my current property. I filled the application within 5 days. The loan officer sent me the credit card authorization form to order the appraisal and couple of days later he sent me an email saying that the appraisal came back good. We asked him if we would be able to close for my new house on XX/XX/XXXXand he said YES, everything is good, they were waiting for the Title Company to transfer the funds of my current property so I would have the money the day of my closing. I sent him emails, text messages and called my Loan officer many times during the following 2 weeks and he sent me a text message saying that he went out of the country but that everything was good to close on the scheduled date.
The settlement of my current property was scheduled for XX/XX/XXXX( one week earlier than my closing to have enough time for the funds to be transfer ) On XX/XX/XXXX, I sent him an email saying that I haven't heard back from him and that I wanted to know if everything was fine. He got back to me saying that the underwriter just found out that my husband pays child support ( that information was on my husband 's paystubs ) he's been paying it sinceXX/XX/XXXX, so I sent him the Child Support order and called my loan officer 's manager, who told me that I need to refinance my car immediately to lower my debt radio ( all this less than 24 hours before the settlement ) I called XXXX and they were able to approve my refinancing in one hour, I contacted Homeside Management again but they said that was now enough and that unfortunately the transaction couldn't be approved.
For all those reasons, I wasn't able to settle my current property and I breached the contract, now they don't want to reimburse me for the {$1000.00} that I put down when I signed the contract and the buyer of my current property is upset because they were ready for the settlement and the night before we had to cancel.
OnXX/XX/XXXX I requested to Homeside to Transfer my loan to a new lender and one week later I'm still waiting for that to happen.
Today we contacted Homeside again and the Manager said he's going out of town, so I still haven't been able to settle neither for my current property or the new one.
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| 03/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX of XXXX I refinanced my home with Homeside Financial, with the first mortgage payment of {$1400.00} coming due on XX/XX/XXXX. I sent a check to pay for this payment on XX/XX/XXXX with the expectation that the check would be processed in time. After not receiving confirmation of payment, I called Homeside Financial and they stated that they had not seen or processed the check yet. I created an online account with Homeside Financial and submitted an electronic payment for the XXXX mortgage payment on XX/XX/XXXX. On XX/XX/XXXX, I made my next electronic payment for the month of XXXX.
On XX/XX/XXXX the original check that I had sent to Homeside Financial was cashed out of my checking account. Since I had already made my XXXX and XXXX payments, I expected that the check would be credited towards XXXX or applied as a direct principle payment.
On XX/XX/XXXX I called Homeside Financial again to see why the amount had not been applied to my account and went through the process of verifying that the amount had not been already processed. When we confirmed that the check had not been applied, I spoke with a supervisor who instructed me to send an email to XXXX and XXXX so that they could research the issue. I sent an email the same day with a copy of the front and back of the check. The back of the check had their stamp stating " For Deposit Only Homeside Financial LLC ''. The account number that they stamp on the check was unreadable.
On XX/XX/XXXX, I received an automated mailer acknowledging that the email had been received.
I sent a follow up email on XX/XX/XXXX, since I hadn't received a response via email or any update. Later the same day I received another automated mailer with the same content as on XX/XX/XXXX.
On XX/XX/XXXX I finally received an email back from Homeside Financial apologizing for the response time taking so long. I called the same day and was told that I should expect an answer by XX/XX/XXXX.
On XX/XX/XXXX I called Homeside Financial as they had failed to provide an update. I was told over the phone that they were processing the payment to my account and that it would be applied by XX/XX/XXXX.
On XX/XX/XXXX I received an email stating that the payment was still be reviewed by the corporate office. This was contrary to what I was told prior. I called Homeside Financial and was told that there was no payment processing to my account and that the issue was still being researched. I spoke to a supervisor and they stated that they'd reach out again to the research team but were unable to provide a date when I would hear back or any other information that would help recover my money.
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| 05/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This all started when I was granted a deferment/forbearance with my Mortgage company ( Lower Mortgage ) back in XXXX XXXX XXXX. This was due to medical issues and was to defer 4 months of payments ( XX/XX/XXXX through XX/XX/XXXX ) and would be added to the back end of the Mortgage loan. Each month I would receive a statement, the statement for XXXX stated I was past due, so I called the loss mitigation department at Lower ( the department that granted the deferment ). Every time I called they said that it was a mistake and that they would take care of it. This happened for the next couple of months until the reinstatement process happened and when I made my normal mortgage payment in XX/XX/XXXX the XXXX statement showed current. I then checked my credit report and noticed that it dropped nearly XXXX points due to the fact that Lower collections department sent in to the credit bureaus that I was past due. I called Lower, they admitted the mistake but said there was nothing that they could do and I would have to straighten it out with the credit bureaus which I did. I filed disputes with all 3 agencies ( XX/XX/XXXX ) and was able to get my credit back to close to where it was prior. Now in XX/XX/XXXX I checked credit report again and noticed a XXXX drop. This was again due to Lower submitting a report of missed payments to the credit bureaus. I tried to login to my account and am unable to, a notification comes up " please contact support your account status is limiting your access to additional information ''. I called the number XX/XX/XXXX ( collections department ) they stated that they were showing that I had not made a payment since XXXX XXXX XXXX which they again admitted an error. Also had a representative from Lower show up to my house on XX/XX/XXXX to verify that I lived there. I have contacted Lower just about everyday since XX/XX/XXXX to see if they have rectified their error and every time they don't know why it is taking so long and that they email their manager. Every time that I ask to speak to a Supervisor or Manager they are either " too busy '' or " are only going to tell you the same thing that I am telling you ''. I have not received any emails or phone calls from them stating that my account is past due and all of the mailed statements from Lower show that I am current. Don't know how they make an error like this and why it takes so long for them to correct it.
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| 10/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
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This is regarding the property located at XXXX XXXX XXXX XXXX XXXX WA, XXXX. {$80000.00} in insurance proceeds being held by Lower LLC and now XXXX should have been dispersed to me when requested in the middle of XXXX. I have been waiting two months to receive the funds for a process that should have been completed within a week. For some context/background : This loan was previously with Lower, LLC and was transferred to XXXX, XXXX XXXX. I had a burst pipe in XXXX at the house which required extensive repairs and mitigation. My insurance company ( XXXX ) wrote a check to myself and lower LLC back in XXXX. Lower then dispersed $ XXXX to me to begin the project. The project was completed in early XXXX and I paid for all remaining repairs out of pocket. I ordered an inspection through Lower LLC at the beginning of XXXX. It took over two weeks to even get a response from an inspector who wasnt going to be in my area until the middle of XXXX. The inspector completed the inspection on XX/XX/XXXX evidencing the project was 100 % complete and sent that report to lower. I followed up with lower a few days later to inquire about my funds and was informed, they couldnt find the inspection. After speaking with a supervisor, they managed to find the inspection and were going to overnight me my funds. Nothing arrived so after a few days I called back to then be informed they also needed an updated adjusters report as well as lien waivers ( without my prompting I can only assume they would have done nothing ). Both were sent to lower the same day. Adjuster sent them an email directly on the same day as well. On XX/XX/XXXX, they had everything they needed to send me my funds. 13 days later my loan was sold to XXXX, still no funds sent to me.
I now call provident and am informed that they do have my funds, but none of the accompanying documentation. I was told I should just continue to wait and eventually Lower will send over the documents and XXXX will process my payment. Obviously, that hasnt happened, and XXXX has not received the documents from lower. I have called lower LLC many times with no success of gathering the information required to have my funds disbursed to me. They no longer take phone calls.
This has caused financial duress as they have held {$80000.00} in funds for over two months now in a process that should take less than a week.
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| 08/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On or about XX/XX/XXXX, I began the process of refinancing my existing Variable rate first mortgage with Homeside Mortgage Company in order to lock in fixed interest rate. I explained to the Homeside Representative handling my account - XXXX XXXX - the terms I was looking for, and was promised by him ( at various times throughout the transaction ) the following : 1. The {$450.00} home appraisal cost would be credited back to me at closing ( it was not ) 2. It was " against the law '' to continue paying my homeowner 's insurance separate from my mortgage - apparently due to the level of equity and the debt to value ratio of the fixed rate loan. Additionally, he said that now I " won't have to worry about paying my homeowner 's insurance policy anymore '' because the mortgage Homeside was selling me would " take care of it ''. However, due to a miscommunication between my homeowner 's insurance company - NJ Manufacturers - and Homeside, the balance of my XX/XX/2018 homeowner 's policy ( approx. {$880.00} ) was NOT accounted for at closing and is still due. After pointing this out to Mr. XXXX, I was informed that I would have to " pay it separately - which is now apparently not " against the law '' to do.
3. The money to pay off the mortgage I was refinancing would be wired to the mortgage holder - XXXX XXXX XXXX XXXX - on Monday, XX/XX/XXXX. It was not - a paper check was " over nighted '' and arrived there on Tuesday, XX/XX/XXXX, apparently because the wiring instructions were not clear ( XXXX vehemently disputes this and said the instructions were included with the payoff letter they sent to Homeside ) 3. As long as the XX/XX/XXXX payment due on the mortgage I was refinancing was paid at some point in XX/XX/XXXX, my credit would not be affected. Today - XX/XX/XXXX I was informed by XXXX that there is a " late payment '' notated on my account from XXXX for the XX/XX/XXXX mortgage payment ( currently under dispute ) ( * Please Note that I signed the closing papers for this mortgage in my home on Wednesday, XXXX ) I feel that I was misled by Homeside throughout the transaction, and suffered various consequences due to their incompetent handling of the appraisal of my home, escrow analysis of the refinanced mortgage, payoff of my old XXXX mortgage, as well as the whole closing experience.
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| 07/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I filled out a form on XXXX, inquiring about HELOC rates. I was matched with a lender who called to let me know they could also refinance our existing mortgage to get rid of PMI. The interest rate they initially gave was higher ( 4.25 % ) than our current rate ( 3.875 % ) so we agreed to pay a point ( {$3700.00} ) to get the same interest rate. The closing costs came in at {$13000.00}, with {$2800.00} for origination fees and {$1600.00} in underwriting fees. Based on our high credit score ( XXXX ), these fees are very high for a refinance ... we didn't even pay that much when we originally closed on the home four months ago.
I received documents in the mail a few days ago for a RESPA - " Revision requested by the Consumer ; Interest Rate Dependent Charges ( rate lock ) ''. The new closing costs fees rose to {$21000.00} with {$10000.00} being for 2.75 % points that I never requested. I reached out to the lender, who said it was a mistake and apologized. Had I never asked about it, they may have tried to move forward with those astronomical closing fees.
We started to feel as though the fees we were being charged were extremely high, so we sought out a local lender who could offer a second opinion and rate. We were able to secure a 3 % APR refinance loan and are only paying $ XXXX in closing costs with {$320.00} in underwriting and {$350.00} in processing fees. We decided to go this route, but needed to transfer the appraisal that we had paid for with the original lender.
When we asked for the appraisal to be transferred, the original lender said it was not possible and he did not have access to this. When pressed further, he claimed that it was " not required. You'll be fine. Best of luck! ". Obviously, he is upset that we cancelled our loan with his company and we now have to have the appraiser come back out for a reinspect fee.
The original lender was pleasant to work with until we cancelled the loan request. Once he knew we were using a different lender, he offered to match their rate/fees ... why wasn't he able to do that in the first place? Additionally, the fees this lender is charging is suspiciously high, given the record low mortgage interest rates we are experiencing.
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| 04/01/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Referred to Lower.com through lead generation service Bankrate based on my sole interest in a Home Equity Line of Credit ( HELOC ). - XX/XX/21 Connected with Lower.com mortgage broker and/or originator via phone and authorized a soft credit inquiry to discuss available products. XX/XX/21 Pitched a first mortgage refinance + HELOC product by mortgage broker/originator via phone and email. - XX/XX/21 Authorized a hard credit inquiry based solely on my need of and interest in a HELOC ( included in the pitch ), with a secondary benefit of being able to lower the interest rate of my first mortgage in one closing. - XX/XX/21No mention of possible ineligibility due to property type was communicated to me verbally or in writing at any time prior to hard credit inquiry authorization.
Hard credit inquiry performed. XX/XX/21 After the hard credit inquiry was performed, I was informed by the mortgage broker/originator via email the HELOC product could not be offered, not due to information obtained from the report, but because the property is a condominium, a material fact known by the mortgage broker/originator prior to both pitching the product and performing a hard credit inquiry. - XX/XX/21 The property type was made known by me verbally several times in my conversations with the mortgage broker/originator, prior to authorizing a hard credit inquiry.
The property type is publicly available information that should have been known with the level of due diligence I would expect from a licensed mortgage broker/originator prior to making a pitch and certainly prior to performing a hard credit inquiry for a product they knowingly can not offer due to this reason.
I made the decision to authorize a hard credit inquiry and proceed with the product I was pitched solely based on the availability of the HELOC product, the only product I was originally in the market for.
Raised concerns to XXXX customer care and management via phone and email -XX/XX/2021 and sent letter Certified Mail on XX/XX/2021 to XXXX management CC credit reporting agencies XXXX, XXXX XXXX, and XXXX detailing the experience.
- No response, update, or other correspondence received as ofXX/XX/2021.
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| 07/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced with lower.com about two years ago. At that time, lower.com transferred my mortgage to Homeside ( a subsidiary ) to be managed. I have had zero issues with Homeside other than spotty customer service.
Then the nonsense started.
1. I received a letter in XXXX of XXXX saying that my mortgage was going to be transferred to lower.com in XXXX.
2. I received a letter in late XXXX saying that my mortgage was going to stay with Homeside.
3. I received a letter the third week of XXXX saying that my mortgage was being transferred to Lower.com 5 days before my mortgage was due, with no information about how to pay my bill. By pure luck, I had attempted to make a principal payment a couple of weeks prior and the Homeside website would not let me. The rep at Homeside informed me of the upcoming transfer, so I made an early payment for XXXX to avoid complications.
4. Two weeks after my mortgage was due ( I paid it in advance, expecting it to get screwed up again because the communication was so incredibly horrid the first time two times ) I received a letter saying that my mortgage was staying with Homeside.
5. In XXXX I get a letter saying my Mortgage is transferring to Lower.com on XX/XX/XXXX of this year. It is XX/XX/XXXX and I have no payment coupons, no payment portal, and no information whatsoever. I call and sit on hold for a half hour or more and nobody answers.
This problem happened in XXXX when I was trying to pay my XXXX mortgage payment and they told me I am not capable of paying my bill because they haven't issued me an account number so they couldn't help with anything. I ended up calling Homeside and they took my payment and said they would try to forward it, and if not they would return it.
It has been over 2 weeks since Lower.com has supposedly taken over my mortgage and 2 weeks after my mortgage was due ( I prepaid, again expecting them to XXXX it up ) and they have sent and done nothing regarding making it possible for me to pay my mortgage. I went back to Homeside and they say they can no longer assist with this mortgage as it has successfully transferred to Lower.com. This is an infuriating level of incompetence.
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| 03/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We have a conventional mortgage through Homeside Financial LLC, serviced through XXXX XXXX. This will be our second year in our home and in early XXXX we received our Real estate tax paid receipt, which showed a paid amount of {$2400.00}. We also received our end of the year escrow analysis stating that our monthly mortgage payment would remain the same at {$1800.00}. All of that looked good. Until we received our XXXX mortgage bill and noticed that our Escrow account was in the negative by over {$10000.00}. When we called the county tax office, they stated that the taxes on our house were paid in full and that we would need to contact our mortgage provider for further details. We called them right away ( early XXXX ) and tried to get answers in regards to what happened and how we could get this resolved. I logged into our online account to find that there were 4 additional county tax payments made from our escrow account on properties that we do not own and do not have any relation to. The amounts are as follows ....
* {$6900.00} * {$2500.00} * {$1600.00} * {$100.00} We have been in contact almost everyday since early XXXX trying to get this taken care of and they keep " opening tickets '' to have this investigated but every time we call for an update, the completion date gets pushed farther and farther back with no answers. At the end of XXXX we received a " new '' Escrow analysis stating that we are short {$12000.00} and that our mortgage payment will be increasing to {$3900.00} on XX/XX/XXXX. Over double what we should be paying! We have done everything in our power since the beginning of XXXX to get this fixed before that higher payment would take effect but we still have no results. Every time we call for an update, we are only able to speak with their customer service department who reads the notes on the account, we are never able to speak with the same person. And as of this morning, XX/XX/22, we called for an update and find out that they are selling our mortgage and that we will have to pay the higher payment and wait for a refund as everything will be transferred to the new company. Completely unacceptable.
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| 07/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I refinanced and took a cash out loan on my home financed with XXXX XXXX XXXX XXXX on which there was a low remaining balance. My payment history was perfect and my credit scores with the three major credit reporting agencies ranged between XXXX and XXXX. I have spent a lifetime building that credit history. I am considered lower income, elderly, and XXXX, but have perfect credit. The closure on my refinance application was very short. I received coupons to make two payments on the loan, the first of which was due on XX/XX/2021 to my primary lender, Homeside Financial. I immediately made the first two months ' payments. The checks were cash on XX/XX/XXXX by Homeside, as documented in attachments. Within days, I received a notice from XXXX XXXX that they had purchased my loan and assigned it to XXXX XXXX. I was assured that I had no tasks before me, that any payments would be automatically credited to XXXX. I received those assurances from Homeside, XXXX, and XXXX XXXX. Homeside refused to transfer the payments to XXXX, and XXXX refused to pursue the issue with Homeside. After complaints to XXXX XXXX and multiple email contacts with Homeside, XXXX acknowledged receipt of the money from Homeside on XX/XX/XXXX, with the notation on my account that the payment was 22 days late. I was assured by all three agencies that my payments from Homeside to XXXX by law needed to be transferred and credited when paid, and I had nothing to do whatsoever, that the process would proceed smoothly and without incident. I now have a fraudulent entry on my account and credit history. In addition, the principal should have been credited with the payments on XX/XX/XXXX, when tracking ( attached ) indicates the payments were deposited into the account of Homeside. I have a considerable amount of interest on the principal to which XXXX has refused to credit my account. All of those issues are violations of the agreement between Homeside and XXXX XXXX, the law, and my written contract. Homeside has been unwilling to correct any issues relative to the results of their fraud.
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| 01/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My fiance and I purchased a home together in XX/XX/XXXX. The taxes on the sale were paid properly. However, there was an issue with the payment for the second half of XXXX property taxes. I got a delinquent tax letter from the city of XXXX and called XXXX XXXX, my mortgage servicer, about it. I sent a copy of it to the email directed on XX/XX/XXXX. On the phone, they let me know that the taxes had been paid XX/XX/XXXX. However, that was not accurate, as I later learned XXXX repeatedly attempted to pay the taxes late, but did not include the late fees. I informed them in the email that per the XXXX city tax portal, the last payment was in XX/XX/XXXX. I sent several emails and called repeatedly, receiving various answers. On XX/XX/XXXX, I received the answer that they couriered a check to beat the tax sale. However, I got a letter and forwarded it to XXXX on XX/XX/XXXX. The letter said that on XX/XX/XXXX the tax lien was sold. When I doublechecked the previous response, I found that the courier had arrived with the check on XX/XX/XXXX, the day after the tax sale auction was held. I requested confirmation that the issue had been taken care of, but received no response, except for an automated email on XX/XX/XXXX that said my taxes had been paid. Apparently, that was the regular payment for XXXX taxes.
I recently received a letter from the law office that bought the XXXX. I have called twice, XX/XX/XXXX and XX/XX/XXXX, and forwarded the letter to XXXX on XX/XX/XXXX, but have not received a response yet. So far, the amount owed has risen from about {$1800.00} to over {$2400.00}, and the lawyers have not filed paperwork for the case yet, which they are entitled to collect on. At this point, Im actually concerned that the mortgage company would keep failing to pay the owed property taxes until after the foreclosure hearing and we would lose our house. If I dont hear from them very soon, I will need to pay the tax bill out of pocket and try to recover the amount from small claims court.
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| 05/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, an additional principal payment of {$440.00} that was originally paid on XX/XX/XXXX was reallocated to my escrow account. This resulted in the interest for XX/XX/XXXX being recalculated. On XX/XX/XXXX, an additional principal payment of {$440.00} that was originally paid on XX/XX/XXXX was also reallocated to escrow. These changes were made without my knowledge and without any explanation from the mortgage company. I notified the mortgage company about these items on XX/XX/XXXX and XX/XX/XXXX, the first days these transactions were visible on my account.
It needs to be noted that my Escrow was set to be closed on XX/XX/XXXX. I requested this in XXXX due to an inability of the mortgage company to pay my home insurance premium timely and correctly, even though there were more than adequate funds and they received an invoice with more than enough time to send the premium payment. There was never a shortage of funds in my escrow account and there were no escrow advances that needed to be covered.
When I called the mortgage company on XX/XX/XXXX and XX/XX/XXXX, I also pointed out the need to quickly address the problem due to the Escrow being closed and the funds set to be dispersed. I was assured that it would not be a problem and the issue would be corrected before escrow funds were sent to me.
I made followup calls on XX/XX/XXXX, XX/XX/XXXX and XXXX. The issue was never corrected. I received the escrow dispersement check on XX/XX/XXXX and submitted a principal payment of {$890.00} to account for the two principal payments that were incorrectly moved to escrow earlier in the month. This payment was applied on XX/XX/XXXX. I spoke with a representative again on XXXX to re-request that the funds be re-applied to the original dates they were paid ( XXXX and XXXX ) and that interest be re-calculated based on the original payment dates. As of today it has been XXXX days since the original mistake was made and I still do not have an ETA on when this will be fixed.
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| 03/28/2022 |
Yes |
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Web |
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I received my letter of pre-approval from XXXX on XX/XX/XXXX. After putting offers in on XXXX different home and losing out to cash buyers, in XX/XX/XXXX my realtor suggested I try new home construction. My realtor informed me that lower did not do loans for new home construction and I applied through the builders preferred lender and was approved. I received a call from the lender at lower stating that they could do the loan. So I choose lower over the preferred lender. The process continued on smoothly up until the evening before close XX/XX/XXXX. I received a call from the lender about a loan that was paid off back in XXXX that was still showing up on my credit report and my ex-husbands credit card where I am an authorized user. I contacted the bank they sent a letter stating that the loans were paid off in XXXX and I have no active accounts with them. I asked my ex-husband to pay off his credit card and he obliged and sent in the receipt of payment. I received another call saying that because it is stated in the divorce decree that I could have the home even though it is completely unlivable because it flooded out during the winter storm of XXXX of XXXX and I told my ex-husband he could keep it. He is also on the deed, the title and the mortgage. I have never taken ownership of the home nor do I plan to. After I explained this to lower they refused to accept it. What they did choose to accept is that because my ex-husband did not start paying child support until XX/XX/XXXX that they could not use that as income bringing my dti down. They stated it was not stabled enough to count even though it is in the divorce decree that he has to legally pay child support and even after my ex-husband gifted XXXX in back child support and he gifted XXXX of that to the title company as good faith they stated they still could not use it. My issue with all of this is it was done on the day of close leaving little to no option for me to do anything else.
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| 06/22/2022 |
Yes |
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Web |
Older American |
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I am selling property for XXXX. Prior to selling, a market analysis was completed in XX/XX/XXXX which came back XXXX. I established a selling price for the property and signed a contract with a tenant buyer to sell at XXXX. On XXXX XXXX, an appraisal was ordered by LOWER MORTGAGE and completed and valued at XXXX. Since value was below market analysis value XXXX, I requested LOWER XXXX XXXX for a 2nd property reappraisal. I was told by XXXX XXXX, XXXX loan advisor for the buyer, as per the company policy, and reappraisal must be detailed with reasons and approved before a second appraisal was sanctioned.
On XX/XX/XXXX I submitted a letter detailing 7 reasons why the appraisal report was inaccurate incorrect. The main reason stated was comps were too old, dated XXXX, XXXX and XX/XX/XXXX. Other reasons were in-comparable to my subject property.
My request for a second appraisal was approved and XXXX XXXX proceeded to order a second seller funded appraisal for {$980.00}. After paying the appraisal {$980.00} fee, a few weeks searching for an appraisal company, XXXX then informed me, she didn't realize another appraisal could not be done till first expires on XX/XX/XXXX XXXX. XXXX XXXX decides to wait till first expired and then implement the new appraisal. The new current appraisal with newer comps was completed by XX/XX/XXXX, with a value XXXX.
Trying to close the loan in XX/XX/XXXX, another Underwriter said he would use first expired appraisal {$200000.00}, with now over a year-old comp. XXXX XXXX 's company, approved the second appraisal request, charged, and accepted {$980.00}, for a value that came in at {$250.00} and now the Underwriter refuses to use a current appraisal in favor of the first older expired appraisal report, a {$55000.00} difference in value. LOWER company is using an undervalued appraisal report and using discriminating appraisal practices to suppress housing values and keep {$980.00} without services rendered.
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| 04/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I received a letter from Homeside Financial saying that the servicing of my mortgage was going to be transferred to Lower XXXX as of XX/XX/XXXX. I was given a number for lower, when i called XXXX there was a recording saying that if I had automatic payments set up, I didn't need to do anything but it may take a few days longer for my payment to be posted. As of XXXX it had not posted so I called the Lower number and was told that the transfer did not occur over the weekend and that it was still with Homeside. Latere that evening I received an email from Lower stating that the transfer didn't go through, but not until well after my phone call to them. I logged on to my homeside account and the payment still had not been posted. I called Homeside ( also on XXXX ) and they submitted the payment for me that was due XX/XX/XXXX and also reset my account to automatic payments. I asked about the interest from XXXX to XXXX and she said she had put a note in the request that I didn't think I should have to pay the interest for 4 days because they stopped my automatic payments. I was told it would take two days to post. As of XXXX my mortgage payment still had not posted, so I called again. I was told it would process that evening. XX/XX/XXXX my payment still has not processed so I phoned again. She said that the payment was just submitted on XXXX and it would take two days to post. I told her that it was submitted on XXXX and not XXXX. What happened to the payment from XXXX? she said that I should have been told it would take 6 days. So why was it 6 days on the XXXX when I called and two days from f the XXXX. I asked her about the interest that has accrued since XXXX and she didn't really answer me but said my posting date would be XXXX. I also have yet to receive any letter from Homeside saying that the transfer of servicing never occurred. I have this week until the grace period is over for XXXX.
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| 03/29/2021 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Servicemember |
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My complaint is regarding the mishandling and negligence of our home construction loan by XXXX XXXX. The primary complaint is that Homeside induced me into signing the agreement by making promises to me and my wife in regards to how Homeside would manage our construction loan. We were assured that Homeside had our best interest at heart as this was our first home build. Prior to closing, our Homeside loan consultant explained the loan disbursement process. It was explained to us that prior to any funds being disbursed, inspections would be completed on all requested draws by the bank prior to disbursement, this was not done. Lien waivers would also be required from subcontractors and material suppliers within 30 days but unfortunately, this was not done. Our contract with XXXX XXXX also states they were to do these two things. They simply were not done. As a result to this noncompliance, multiple mechanical liens were filed against our property and we were approached by many unpaid subcontractors. It became apparent to us several months into the project that our unscrupulous builder had a prior relationship with our construction manager which was never disclosed to us by XXXX XXXX.
Unbeknownst to us it was discovered that the builder was given funds without our knowledge, his risk insurance had lapsed, and his builders license was invalid. Needless to say, all of these infractions resulted in underfunding of our construction loan and left us with gross insufficient funds to complete our home. Our counsel repeatedly reached out to Homeside to assist in rectifying our dilemma, to no avail. Lastly, XXXX XXXX falsely filed a 1098 form with the IRS, representing that we used 100 % of the loan. When in fact that was not the case as they withheld a portion until construction completion. As of today, construction is still incomplete.
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| 11/28/2017 |
Yes |
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Web |
Servicemember |
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Initially contacted them via a recommendation from XXXX XXXX. I first contacted them on XX/XX/XXXX. Today is XX/XX/XXXX and this was the last straw. It has been almost 3 months and we still have n't closed.
I took the day off today to await a notary that was never going to show because XXXX XXXX never contacted me for 5 days to let me know the notary was not available. So now they are rescheduling the notary again after I was told they would be available last Thursday or Friday which I found odd seeing as how it was XXXX. On Friday I was told they would be available today. After waiting 30 minutes past the scheduled appointment time I reached out to XXXX to find out who the notary was. It was then I was told the notary would not be available today.
Granted I got XXXX XXXX by the VA Loan Appraiser and that took forever to resolve, only to get the same lower appraisal than last year even though the market had gone up 10 %. It took repeated emails and calls to get any information and the communication back was less than customer oriented.
I had to take a day off to wait for this no-show notary and I requested them to reimburse me the {$560.00} it cost me to take off for the day. I was offered initially 0.125 % lender credit of the loan value ( {$220000.00} ) which is about {$280.00}. XXXX said he would bump the credit up to equal the {$560.00} it cost me today. I do not trust that to happen but will wait and see.
I was told in each previous month I would n't need to pay for my XX/XX/XXXX or XX/XX/XXXX mortgages because we would be closed before they were due. Glad I did n't follow their advice and continued to pay my mortgages when the refi closing dates kept slipping.
I can not emphasize enough how much to avoid this company at all costs. Do NOT get any type of loan from Homeside Financial, even if it is a last resort.
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| 11/06/2023 |
Yes |
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- Closing on a mortgage
- Changes in loan terms during or after closing
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Web |
Servicemember |
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Began loan process in XXXX with XXXX XXXX AMSW Lending. She didn't lock in the rate. She requested and received all the paperwork required to begin the process. Money was requested and received by ASMW. XXXX failed to inform me of any difficulties with the loan but continued to ask for additional money. There was no communication with her after repeated phone calls, texts, and emails. In XXXX XXXX XXXX took over my application and we basically had to begin the process all over again. Requesting the same paperwork and additional funds from us to close on our house. We submitted the paperwork and funds that were requested. We had to buy down the interest rate because they failed to lock in a lower rate. We were delayed several times on the closing because they asked for more information and more money. When we were finally given a closing date after XXXX on XXXX, XX/XX/XXXX to close on XXXX, XX/XX/XXXX. XXXX paperwork should have been sent 3 days prior to closing and that didn't happen. During the closing process we were informed that our first payment would be due on XX/XX/XXXX, less than 30 days from close. We questioned whether or not there was a mistake and the closing officer ( XXXX XXXX ) asked me to call the loan officer ( XXXX XXXX ) to confirm or correct the information. I placed the call in the presence of the closing agents and I was told by XXXX XXXX that if I wanted the due date changed that I would have to give her an additional {$2100.00}. She went on to say that she knew I couldn't do that because ASMW had taken all the money from our accounts. We had no choice but to sign the paperwork or start the process over again. This company is disreputable and the entire process was done in a unprofessional manner.
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| 03/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In late XXXX I received a letter from XXXX XXXX XXXX stating that they will be taking over my mortgage. I went to the website and tried to make a payment. When it didn't work I called them and spent an hour on the phone but they could not locate my information. I reached out to the original mortgage company, LOWER.COM / HOMESIDE FINANCIAL who said they would make the payment on my behalf, they said I could just pay them, they would take care of the payment, so I paid them. About a month passes, in late XXXX I sent my XXXX payment to XXXX XXXX XXXX for my XXXX payment, however they applied it towards XXXX, since LOWER.COM - HOMESIDE FINANCIAL never sent the payment as promised from late XXXX. I spent dozens of hours speaking to dozens of people at both Mortgage companies, emailed dozens of times. Now the new Mortgage company is harrasing me with multiple phone calls each day demanding the payment I made but LOWER.COM - HOMESIDE FINANCIAL paid it so late, the new mortgage servicers RECEIVED MY MORTGAGE PAYMENT FOR XXXX ALREADY, but applied it to XXXX. They applied the funds sent from LOWER.COM HOMESIDE Financial to back-office monies that they owed them from the transfer of the mortgage. When LOWER sent the check they did not write in the memo it was for XXXX, the funds were misappropriated, and I have now paid 3 mortgage payments in less than 60 days, XXXX is saying the recent payment is 22 days late, now wants another payment for XXXX. They are doubling down on me and trying to sweep the mortgage payment I made in late XXXX under the rug. The constant phone calls and letters are causing me undue stress and its unnecessary. Its due to the original Mortgage company excersizing deceptive business practices.
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| 11/15/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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Mortgage Company : Lower, LLC When I first contacted Lower, I asked if they offered no closing cost HELOCS. I was very clear that I was not looking for a HELOC that didn't require cash at closing ( closing costs folded in ). The man I dealt with throughout the process said they did. After we discussed the project, he recommended getting a second mortgage for a portion of the amount, with a HELOC as a backup in case costs went over the expected amount. This made sense because interest rates are going up and we proceeded with the process. I received several disclosures during the process regarding the mortgage, which included normal closing costs. I do not recall ever receiving any disclosures about the HELOC. Additionally, at one point in the process, I asked if I should increase the amount of the mortgage and not get the HELOC. The man I dealt with said I should just go ahead with the HELOC in case there was a need for extra money, so I didn't have to go through the loan process again. In hindsight, this seems to be motivated by collecting an additional loan fee.
I was also told that payments on the HELOC didn't need to be made unless we used money, so I was surprised to receive a bill with an interest payment. The lending institution sent me a copy of the HUD, which we did sign, with the closing costs on it. This was certainly an oversight on my part. I didn't look at it closely enough during the closing, but I wasn't expecting surprise closing costs to be added. Additionally, the closing was very rushed, but that's another story.
When I contacted Lower, they said the origination charges for the mortgage were waived, but not for the HELOC. This was never mentioned during the mortgage process.
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| 11/25/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Homeside, DBA XXXX continues to push back closing. Appraisal is nearing expiration with no end in site. Please close or refund appraisal We applied for a refinance on our Mortgage on XX/XX/2020. Shortly after, we were given the expectation of closing in XXXX by being explicitly told not to pay XXXX and XXXX mortgage payments. XXXX came, and it took several attempted contacts to get ahold of our loan officer to find out that we needed to pay XXXX as closing wasn't happening anytime soon. I didn't like being lied to, not having honest expectations delivered up front and having to practically drive to their XXXX location in Ohio to get information on my loan application. Further, in reaching out to place a complaint with customer service, I was appalled to get a nasty message from my loan officer denying he had made any instructions ( again, in writing ) about when to expect closing/ not make mortgage payment. I asked to be assigned to a new loan officer. Since then, the new loan officer has checked in, however, yet again, the timelines and information do not match up. We were in submitted on XX/XX/XXXX per an email, and now are in submittal today, XX/XX/XXXX. We were to expect closing in XXXX, and now today I am being told closing will be in XXXX. Further, I find out from another lender that the appraisal we have can not be used after XX/XX/XXXX. Per XXXX XXXX online reviews, it appears the company makes a habit out of drawing out closing for months at a time, then denying the loan after the appraisal expires. This simply will not be accepted without litigation.
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| 08/28/2017 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Homeside financial has contacted me to refinance my property around XX/XX/XXXX. I did not initially contact them. I informed them that I had a potential problem on my credit and that I had I had some urgency because my second mortgage was going to expired on XX/XX/XXXX and I would have to pay a renewed fee of {$1200.00}. I had provide them all of their requests and financial information for their review and approval in a timely manner. They told me that they could resolve my credit issue and refinance my property. In addition to that I told them that I would not pay for the appraisal until I am fully complete approved.They promised that they would complete my application on time and that I would be approved quickly after a initial review on my financial and credit report. They would always reply to my communications stating that everything were under control and that I should be approved soon and they requested me to pay for the appraisal. They have also changed to at least 3 different people handling my application - XXXX ; XXXX ; XXXX XXXX. Now we are on XX/XX/XXXX, They are not longer returning my communications. Fortunate I was able to get an extension to pay my second mortgage renew from XX/XX/XXXX till now end of XX/XX/XXXX but I had to pay {$1200.00} to renew last week. I am also asking Homeside my appraisal refund. They are completely ignoring me at this point. Before I move a civil lawsuit against them I want to try to make a formal complaint with you. thanks for your assistance.
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| 12/01/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a loan with Lower.com. I was given a closing date of XX/XX/2022. On XX/XX/2022, XXXX XXXX XXXX XXXX XXXX called to inform me that my loan was denied. XXXX XXXX told me my silent second was the reason the company could not approve my loan.
Dates : I began the loan application on XX/XX/2022 and received news of my denial on XX/XX/2022 via telephone. On XX/XX/2022 I received a written Statement of Credit Denial from Lower.com. The reason listed on the notification was due to " Credit application incomplete. '' On XX/XX/2022, I emailed the company and requested to speak to a supervisor. XXXX XXXX, who identified himself as XXXX XXXX of XXXX returned my call and informed me that since I was not part of a " down payment assistance program, '' my loan was denied. On XX/XX/2022 I emailed the company and requested to speak to the underwriter to obtain a list of all factors involved in the denial of my loan application. Lower.com employee XXXX XXXX informed me the underwriter was no longer with the company and my request was not granted. I feel that it is a real problem that I was given three different reasons for denial when I meet all criteria for the loan ( Income, equity, employment and most importantly full documentation.
-- As a result of this lengthy process and denial I was priced out of the mortgage market due to rapidly rising interest rates.
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| 02/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/2021, I faxed my 3 tax bills to Homeside to make sure that they had the bills in order to pay my property taxes from escrow. The 3bills are as follows : 1 - 2021 XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX- {$830.00} ( PAID ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX- {$2200.00} ( PAID ) XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - {$200.00} ( NOT PAID ) I have corresponded with Customer Service and the Research Department by phone. I have also sent in multiple emails with the documentation including the bills, the deed to the property, as well as a map of the property. The tax commissioner also faxed in a letter explaining that my taxes were delinquent but Homeside maintains that their tax department 's research concluded that I owed no further taxes. Much to my surprise, the tax department can not provide documentation as to who they talked with and when they communicated with this person. I have requested that this information be provided, but to date, it has not. I am asking for Homeside to pay the taxes that are itemized in the bill as well as included in the closing documents. Additionally, I am asking them to pay for any late fees and/or interest associated with this incident. I should not be encumbered by any of the late fees or interest.
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| 05/21/2021 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Servicemember |
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This complaint is in regards to our construction contract with Homeside Financial, LLC. We wanted to bring attention to some new discovery we uncovered ( from our original CFPB complaint # XXXX ) that involved some discreet internal maneuvers by Homeside Financial. After more extensive review of the banks documents, it appears at some point after the closing of our loan, Homeside Financial took it upon themselves to alter the construction line items in our contract! Unbeknownst to us, line items ( # 2, # 3 and # 4 ) of our contract were reconfigured on the Project Cost Report to the tune of {$66000.00}! We aren't sure why exactly this was done, but it appears it was in favor of a financial gain to our then, unscrupulous builder. That being said we were never informed of these particular changes to our construction worksheet or even authorized Homeside Financial to do them for that matter. No change orders or correspondence has ever been produced to support these changes to the agreement.
To say this contributed to our insufficient construction project funds would be an understatement. Considering our then builder was given a construction deposit of {$110000.00} between us and Homeside Financial prior to the commencement of the project, we find it perplexing as to why they would disburse more money without our knowledge.
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| 01/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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So Homeside Financial has sent me a letter stating they denied my refi due to incomplete information. THIS IS A TOTAL LIE! We had picked a local lawyer, venue for signing papers as well as set a date ( four days away ) for the closing. It was only when they said " pay off the interest free second balance then we will see you in four days ''. When XXXX XXXX refused to allow this payoff ( {$1900.00}! ) that was deferred by two months of not working during initial pandemic period ... they refused to continue!
I am being discriminated against simply cause the industry has no channel for closing on mortgages with second balances. Since the Mortgage holder ( XXXX XXXX ) absolutely insists on not accepting payment for this amount until the full main balance is paid I will never be able to re-fi my home. This violates not only the spirit but the law passed as " The Cares Act ''. I have been 7 re fi companies and they all say the same thing!
Someone has to look out for consumers with good credit ( I have a Fico around XXXX ) who are locked into their XXXX XXXX held mortgages! Mine is due to a measly $ XXXX ( which I actually gave to XXXX XXXX and they lied and just applied it to my main balance! ) I have been dealing with this since XXXX XXXX and their is no end in sight! PLEASE HELP ME!
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| 04/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Auto pay was set up with Homeside Financial to come out of the checking account on the XXXX of every month since opening the loan in XX/XX/2021.
In XXXX we got a letter saying we were moving from Homeside Financial to Lower as a service transfer.
On XX/XX/XXXX, I called Homeside to find out why the payment for XXXX had not been taken from the checking and they said it was due to an issue with the service transfer and my account being held back to stay with Homeside.
They took my payment by phone and said that my autopay would continue as scheduled and they were sorry this caused an issue with the XXXX autopay that was to due to confusion on the backend with Homeside and Lower.
As of XX/XX/XXXX, there has been no attempt by Homeside or Lower to notify us of this reverse on the service transfer and the fact that this affected the XXXX auto pay.
There is an entire set of customers who are going to get any notice outside of their grace period and they will be affected by their credit score, their interest applied and their time spent having to solve this problem for Lower and Homeside.
Hopefully people see their accounts are not being debited or they are going to have a negative impact due to Homeside and Lower 's confusion.
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| 09/17/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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Initial contact was made on XX/XX/2022 with XXXX XXXX Had shopped around for HELOCs and different minimum requirements and closing dates. Proceeded with lower.com because was told could close within 30 days when other companies notified us it would be 45-60. After 45 days attempted to reach loan officer via email and voicemail and did not receive returned call or email for 2 weeks after I left a voicemail for management. That is when we were notified it would be 120 days likely to close. No one contacted us back until they needed a few more things to finalize loan. We were then contacted to set up closing. None of the settlement documents were provided to us nor a loan amortization schedule prior to closing. At closing we were presented with a loan including closing costs that were not previously discussed. We were not provided current rates that were applicable. There was a daily interest rate of $ XXXX with no breakdown or explanation of charges. We have refused to sign closing due to failures in communication during process that we feel would have prompted us to withdraw application sooner. I have all communication in writing.
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| 08/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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Hello my name is XXXX XXXX, I have a mortgage on my home with Lower Mortgage. I have been paying my house during the last 10 months with a bimonthly plan, which have let me pay twice a month. There have been 2 months in which I paid 3 times. I stopped that plan and asked the bank to review to get an update on my payments and we've realized that I have paid 11 monthly quotes in 10 months. In that sense, there have been 2 extra bimonthly quotes during my payment process. Those extra payments could be considered to substitute the payment of this current month. This is shown within the attached document.
I considered that any plan created by the bank are made in the task of assisting the customer in submitting their payments. Given that, there should not be any money disappearing or debited to any other fund. I've tried to let the bank know my desire to utilize these 2 extra bimonthly quotes towards the payment of this current month. I expected for them to contact me about the termination of this bimonthly plan to update me about the balance on the account and ask me to what would be the best use of this extra quotes.
|
| 10/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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- On approximately XX/XX/XXXX our mortgage company ( Homeside Financial ) completed an escrow analysis on our account and sent an incorrect escrow refund check in the amount of {$4100.00}. The day after we received this check we were notified that the amount was incorrect and the check had been canceled.
- I called Homeside Financial on approximately XX/XX/XXXX to determine what our correct refund was and to determine when a check would be sent. I was told that our escrow account had been overfunded by {$3100.00} and a check would be mailed to us in 30-60 days. We agree with this amount.
- Our mortgage company has been aware of the overfunding since XX/XX/XXXX.
- Multiple calls have been made over the past 9 months requesting a refund of the overfunded amount. We have been told 3 times that a check is being sent and it will take 30-60 days to arrive. No check has ever been received.
- We have paid {$6900.00} into our escrow account since XX/XX/XXXX. Our current escrow balance is {$3800.00} because Homeside Financial is showing that they made a payment to us in the amount of {$3100.00} which we never received.
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| 06/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Started the process to refinance my mortgage in XXXX with XXXX. I was working with XXXX XXXX, loan advisor, to set up an appraisal. Appraisal was completed on XX/XX/XXXX and sent to a processor. We were notified on XX/XX/XXXX that the processor completed the review and we were now able to lock rates, that were now higher due to the time it took the processor to complete their tasks. On XX/XX/XXXX our file went to underwriting and were told that they had everything they needed. Throughout XXXX and XXXX I would ask for a status and was told they were almost done multiple times. I received a credit score information disclosure letter that another credit score was created on XXXX at XXXX XXXX from XXXX XXXX XXXX XXXX. XXXX also pulled my credit report at the time we submitted the application. I was never informed that my credit would be pulled again and now my score is being impacted because of " too many inquiries last 12 months ''. I have asked multiple times why my score was pulled again with no answer. We started the refinance process in XXXX and are still waiting for it to be completed 6 months later.
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| 10/10/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
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I was inquiring about a home equity line or loan to be in second position and was clear about not wanting to touch my first mortgage. I asked directly and specifically if they do straight 2nd mortgage liens and helocs and he said yes. I told him about another lender only offering a new first and I didn't want that. He said, that is what we specialize in, second mortgages. So based on that information, we applied. After our credit was pulled, he said he would be reviewing all of our application information and get back to us. We scheduled an appointment and when we spoke, he said we can offer you an $ XXXX home equity line of credit but we need to refinance your first mortgage and it will be at a higher rate and payment than what you currently have. How is this not a bait and switch? I told him so and asked that they remove the inquiry and he said he obviously misunderstood what I was looking for ( the conversation was supposed to be on a recorded line ). I want the inquiries that are now reducing my credit score to be removed as I was lied to and convinced to apply based on false product offers.
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| 02/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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It has now been 148 days attempting to refinance my mortgage with XXXX I have been dealing with XXXX XXXX ( nmls id # XXXX ) since the beginning of this process and he has been helpful up until 3days ago when I informed him I would be filing complaints. At which point he informed me that would not help motivate people to close my loan and woukd serve no purpose. XXXX XXXX, whoever that is, was recenbtly also supposedly working on this loan along with the lead underwriter XXXX. It is simply impossible to get anyone to answer a phone or communicate with anyone other than the broker I started with. The underwriter supposedly is asking for some ridiculous items to close my loan but I have not received a definitive answer as to exactly what is needed nor any direct way to communicate with underwriter. I am now forced almost 5 months later to go with another lender after already paying for a home inspection which has now expired. This is completely unprofessional and theft. I hope this company is banned from writing loans in the future and these people are held responsible for their practices.
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| 08/17/2022 |
Yes |
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Web |
Servicemember |
|
I was working with their representative very professional and we set up the re-finance a month prior to when we could submit it. once submitted we had a few hoops to jump through i.e. termite inspections and appraisal and a few other normal mortgage details. I was told i would be closing at the end of the month. Then steps in a very unprofessional non organized processing team that seemed to not care and were disgruntled. I had to constantly reach out to the first rep for information and the new team didn't respond or update and seemed to not know how todo their jobs. i had to get the information for them. on 3occasions i was given yes we are going to close tomorrow or today but in the end it took the first rep calling me and explaining. I received no official explanation or apology. this has caused me a financial burden and emotional stress. I tried to work with my current mortgage provider but am unable to due to the credit score drop due to lower. I want to avoid any legal action so a speedy resolution with LOWER is Ideal.
|
| 01/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My Loan servicing was transferred from XXXX XXXX to Homeside on XX/XX/XXXX. I was told to make my first mortgage payment to XXXX on XX/XX/XXXX and all payments after to Homeside. I made the payment as instructed. I called Homeside on XX/XX/XXXX to let them know that the escrow portion of my XX/XX/XXXX was never transferred to them even though my principal and interest was applied and PMI was taken out of my escrow. I was told they would open a ticket to research.
I called Homeside back on XX/XX/XXXX to inquire about this as my escrow balance was still not correct. I was told they did not open a ticket and that they were and right now and to call back tomorrow. I called in XX/XX/XXXX and the end resolution Homeside gave me was that it was not their job to look for my missing escrow and that they are just a servicer for Homeside. It has been over 60 days since my loan was transferred and they refuse to make an effort as my servicer to make sure they received all my funds, when i proved to them that they did not.
|
| 10/23/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XXXX XXXX XXXX - Assistant Vice President in XXXX XXXX, OH for Homeside Financial messaged me about getting a lower interest rate on my mortgage. On XX/XX/XXXX, I told him I would be interested but only if a credit check would not need to be done as I just purchased a new vehicle and did not want another hard pull on my credit report. He leaves me a VM and text on XX/XX/XXXX stating he had a few questions for me. I responded stating I received notice just before his call that a hard credit inquiry for a refinance was conducted without my permission. He stated it allowed for 45 days to get quotes from other lenders without any other hits. After collecting financial info on the XX/XX/XXXX, that is the last I heard from him despite daily texts from me asking for updates. My biggest issue was pulling my credit without authorization which resulted in my score going down even more and then ignoring my questions.
|
| 01/11/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I went through the loss mitigation process due to XXXX XXXX and XXXX. During this process, I did not miss ANY payments and as far I think the law says, when I'm going through loss mitigation process, my credit report can not be negatively impacted. As soon as I completed the paperwork for finalization of the loan modification, the mortgage servicing company switched to another company ( Lower ). Lower has me showing lates on the credit report AGAIN. I reached out to them to fix it a week or so ago and they did within just a few hours and I had perfect pay history again on XXXX XXXX I just now checked again and they have me 120 days late for the three months of the TRIAL PAYMENTS that I HAD to make in order to get my final loan modification. This has severely impacted my credit score and has led to me being denied a car loan so my family and I can have a safe vehicle. I want this fixed immediately PLEASE!!
|
| 04/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We recently refinanced our mortgage through XXXX at the end of XXXX. They sold our mortgage to Homeside Financial to service the loan immediately after closing. I requested on XX/XX/21 to not include insurance in escrow. I followed up on XX/XX/21 and was told it was still in process and would be complete at the end of business on XX/XX/21. I also informed them at that time our address was incorrectly entered into the system. I submitted their change of address form with our signatures to correct the clerical error. It should have taken 5 days to complete the address change. Neither issue has been corrected. I followed up again on XX/XX/21 and no response has been provided to me. Our first payment was due on XX/XX/21. The company took the insurance money and has not corrected the issue still. It's now XX/XX/21. These are two simple issues to correct and Homeside Financial is unwilling to correct them.
|
| 08/22/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I worked with lower.com during a hardship deferment that would allow to me enter into a deferment of my payments for a period of time. during this time I signed a document that it would not affect my credit as long as I stayed in loss mitigations. I worked with a young lady named XXXX XXXX to ensure I stayed compliant during my deferment and completed a loan modification once it was over. At XXXX point during the process, I was reported late, at which point I connected with XXXX and it was corrected. It was not until after XXXX sold my loan to a new servicer that the issue showed up. I was reported late to all the credit agencies during the entire period of time I was in loss mitigation. This was never supposed to happen per the agreement that I signed with lower. I reached back out to lower and they told me it would be corrected and I needed to send a dispute to correct it.
|
| 07/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX my LTV ratio fell below 78 %.
Per the Homeowners Protection Act of XX/XX/XXXX, loan servicers are required to cancel PMI automatically when LTV falls to 78 %.
However, my lender is continuing to charge me monthly PMI.
I spoke with the lender over the phone the week of XX/XX/XXXX to confirm PMI would automatically be cancelled and was told they would put in a request.
I spoke to them again the week of XX/XX/XXXX and was told the request was being help up by " the bank ''. They said they would put in a rush request.
I spoke to them a third time today, XX/XX/XXXX, and was told an appraisal would be required to drop the PMI. They confirmed my LTV is 77.1 %.
The Homeowners Protection Act of XX/XX/XXXXis clear about PMI being automatically dropped at/below 78 %, but my lender is requiring an appraisal to do so. This does not seem right.
|
| 11/05/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I had a hard imquiry post to XXXX, XXXX and XXXX from XXXX XXXX Date Filed XX/XX/XXXX Type Mortgage Reporters Phone Number ( XXXX ) XXXX Address XXXX XXXX XXXX This was not an authorized hard inquiry. I was shopping for solely for a stand-alone HELOC, which the broker said they could do. As it turns out I was told they can only do a HELOC if refinancing the mortgage. I was very clear I did not want to refinance my home and was not interested in a HELOC unless it was stand-alone. They ran my credit anyway and reported it to XXXX, XXXX and XXXX. I spoke with a supervisor to remove my hard inquiry that they pulled using XXXX XXXX and was assured it was going to be removed. I was told I would receive an email confirmation. I have not received an email confirmation and the hard inquiries are still showing on all three credit bureaus
|
| 04/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We did a refinance earlier this year ( 2021 ). Our original loan was with Homeside Financial and we were refinancing with Homeside Financial. So, it should have been as simple as any transaction could have been. After four scheduled closings and a series of corrected CDs we did sign closing papers with numbers that did match what we were told and expected. What we didnt expect is that Homeside decided to keep a large portion of our escrow balance. I was told prior to closing that the numbers were based on us getting our whole escrow balance refunded. Then after the closing I have spent hours and hours trying to get an explanation. The closest thing to an explanation that I have gotten is that Homeside was off by {$790.00} on the closing papers and they decided to make up the difference by keeping our escrow money.
|
| 10/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage loan was transferred from the previous lender to Lower. However, when the mortgage transfer occurred, my one-month payment was transferred as part of a bulk amount in XX/XX/2022 and Lower company never did their due diligence to apply that payment to my balance. I provided the Lower with the exact payment amount, tracking numbers, and bulk transfer number in XX/XX/2022. Nothing helped or they are not willing to work. As a result, for a few months, they kept my balance past due and even reported it as a delinquent payment to the credit bureaus. This not only hurt my credit score badly but also Lower has not even tried to fix the error despite the fact that I have contacted them multiple times to inform them of it and provided the bulk number information with transfer dates and amounts.
|
| 03/24/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I am a XXXX XXXX, in a contract with a client to build a house. Homeside Financial has the construction loan which will be a home loan with the VA in the end. Homeside has moved {$7700.00} out of the construction budget to a column labeled " Prepaid or Equity from Borrower. '' This money is clearly not in the " Drawn to Date '' column. However, the representatives at Homeside insist that I was paid this money. I have tried several times to explain their own spreadsheet to them, but they can't see the error. I have told them if they will add the Drawn to Date and the Balance Remaining columns that should equal the contract amount. The total is short {$7700.00}.
I can't upload the XXXX spreadsheet, I could forward an email with the attachment if you contact me. XXXX XXXX
|
| 03/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
During purchase in XX/XX/XXXX, I paid estimated property taxes of {$10000.00} at closing into escrow. The mortgage company ( XXXX ) withheld the property tax funds from the wire to the title company and also failed to make a tax payment from escrow when due. In XX/XX/XXXX, I received a delinquent tax statement from the tax collector asking for {$9400.00} plus {$660.00} in penalty, interest and fees. After contacting the mortgage company they could not tell me why the funds were still in escrow and no payments had been made. Instead of paying the taxes they sent me an escrow refund and instructed me to pay the delinquent taxes and late fees plus interest myself. They refused any responsibility and will not pay any late fees assessed due to their error.
|
| 01/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I made my mortgage payment on time XXXX and XXXX for the amount XXXX which they had taken from my bank account with the routing number and bank account which this is the way we make our pays the same every month since may on homeside financial when we refinanced for 15yrs from a 30yr they reported to the credit bureau that payments havent been made my credit went from XXXX to a XXXX. Which I contacted my bank and they stated that homeside directly had taken the money out. I have call homeside and have talk to multiple supervisors which keep saying they are fixing every time I call back they state they need my banking statements again this has been going on for 4 weeks of talking with them. They still havent posted my payments or fixed my credit.
|
| 07/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Lender sent Final closing disclosure on XXXX for XXXX closing with locked-in rate and 1.25 % of Loan Amount ( Points ) {$5000.00} that I'm paying to reduce the interest rate to 5.625 %. Lender requested subject-to solar pay-off revision in appraisal which Title sent XX/XX/XXXX that it was paid off which they delayed submitting, and now requesting a revision from appraiser to remove subject-to. I wired closing funds already based on Cash-to-close. On XX/XX/11, Lender sent another final closing disclosure XXXX XXXX states : " Per borrower 's request the lock has been extended 11 days. The discount is now set at 1.375 % ( {$5500.00} ). '' I did not request this, the lender is the one that delayed with appraiser. I can close ASAP.
|
| 04/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
At the end of XXXX I received a goodbye servicing transfer statement. On XX/XX/XXXX I received a just kidding email saying they were no longer transferring my servicing. I canceled my autodraft and made a one time paymentto ensure it was still on time. They ignored my request, took my one time payment and then took my cancelled autodraft payment as well. To prevent them from collecting on both payments ( I was current and only due for XXXX ), I put a stop payment through my bank. The bank charged me a fee to do so. Now, HomesideXXXX refuses to refund me the fee that I had to incur as a result of their inability to properly service a mortgage. They are not protecting their consumers, they are neglecting them.
|
| 02/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I am an active participant in the MD HAF program since XX/XX/XXXX I was approved on XX/XX/XXXX for Mortgage, Utility and HOA assistance.
My previous loan servicer Lower LLC reported my account as late and they have yet to apply the funds to my account. It was admitted that they received a check on my behalf, however returned the check because of a discrepancy in the amount. The amount was " too much '' as confirmed by Loss mitigation- so they sent the check back and within 5 days reported my account as late.
According to new regulations, servicers aren't supposed to penalize and adversely report late payments to credit bureaus knowing the applicant is both participating and approved for payments.
|
| 08/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I initiated a refinance and during the initial call I was told a few things.
Total fees would be {$3100.00} ( title : {$1500.00} & Origination {$1600.00} ) my total closing costs were {$5300.00}.
I was told XXXX would purchase my points as a promotion. The closing disclosure has a charge of {$1500.00} charged to me.
I was told I would be refunded half of the {$570.00} appraisal. I can only assume this is in " other credits '' on my closing disclosure but I don't know.
Every time I questioned the closing docs the answer was " these things are always so wrong ''.
This entire process was based on lies from agents working with XXXX. I believe this is fraud.
|
| 01/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I mailed my payment in XX/XX/2020 to the address XXXX XXXX XXXX XXXX PA XXXX. So far my payment has not been applied. I messaged the firm in the online portal. At their request, I emailed the money order copy with the money order ID number to the email address XXXX. I have not heard from them so far. I messaged multiple times and called. Last week, I called. The agent XXXX ( or XXXX ) emphasized that there was nothing she could do to find the payment and implied I could make another payment to avoid the late fee. I am enraged.
|
| 10/02/2015 |
No |
|
- Credit decision / Underwriting
|
|
Web |
|
|
Homeside Financial LLC called husband on XX/XX/XXXX concerning a re-fi.. they talked and I specifically heard my husband telling them he did n't want a Hard credit pull on credit reports.
I did n't talk to them at all and yet awoke this morning to an XXXX alert of a new inquiry that I never consented to, info from report is as follows : XXXX Address : XXXX MD XXXX ( XXXX ) XXXX : Real Estate on behalf of XXXX XXXX XXXX. This inquiry is scheduled to continue on record until XX/XX/XXXX
|
| 07/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Lower Holding Company sold my mortgage to XXXX Mortgage some time last month. In the process Lower has once again " lost '' one of my payments. I say once again because this is the second time Lower has sold the mortgage and " lost '' a payment in the process. I filed a complaint last time and suddenly they " found '' the payment -sent an apology letter and everything. ... I do believe this a pattern of behavior that Lower engages in as a money making scheme.
|
| 08/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Lets try this again.
Lower Holding sold my Mortgage to XXXX. Instead of transferring two months of payments they transferred 1. I filed a cfpb complaint and Lower stated they had sent all the payments and XXXX verified it with me. Please find attached a print out of the email response from XXXX stating they have NOT received all the payments. Please find attached the screen shot from my bank showing Lower DID receive all the payments.
|
| 11/16/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have filed a complaint on this company at the beginning of XXXX, complainant ID : XXXX. They expressed that I will no longer receive anymore correspondence. Today I received another letter, so they ignored my request to cease all communication!
This is nothing less than harassment and they not only disrespect my privacy, but your lack of enforcement! Do something immediately or Im going hunting, and you can catch it on the news!
|
| 06/15/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I repeatedly receive a Report of Available Funds letter from Homeside Financial LLC. These letters are deceptive and are essentially an unsolicited ad to refinance my mortgage while camouflaged to look like unclaimed funds in an escrow or similar type of account.
The latest incident is XX/XX/2021. The letter explicitly states {$2700.00} Estimated available funds from my current FHA loan without explanation.
|
| 11/23/2018 |
Yes |
|
|
|
Web |
|
|
My date scheduled to close on a house was Friday, XX/XX/2018 at XXXX XXXX The closing could not go forward because, the appraisal was for a conventional loan and it should have been for an FHA loan. As a result, I lost {$500.00} for an appraisal that could not be used at settlement. I would like to be reimbursed for the money I spent for my appraisal.
|
| 03/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I recently filed a report, and you said you could not process it because you do not have a relationship with the company : XXXX If I reported the company as XXXX, try XXXX XXXX XXXX. XXXX is XXXX for XXXX XXXX.
XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, MD XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO
|
| 11/20/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I attempted to get a home loan with Homeside Financial. a company located in XXXX, Ohio. In process of credit background checking this company Hard Checked my credit XXXX times. All individual hard credit checks. and destroyed my credit forcing me to get an FHA loan from another company.
|
| 11/09/2023 |
No |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I received the attached misleading marketing material from Lower LLC after applying for a loan with another lender. I understand that Lower LCC is permitted to send pre-screened offers of credit under FCRA, however the letter appears to violate several provisions under Regulation N.
|
| 08/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Mortgage lender XXXX/XXXX XXXX performed a hard credit inquiry without my authorization. I specifically stated that I did not give consent to a hard inquiry and that I was shopping estimates. XXXX XXXX, NMLS ID : XXXX, assured me that it would only be a soft pull.
|
| 09/13/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
I have suffered a horrible experience.
XXXX. I had to sign for title twice XXXX. The delay resulted in a higher rate XXXX. I still do not have access to my funds XXXX. I paid exorbitant and predatory fees for a prime loan XXXX. Poor response times
|
| 11/14/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied online for a refinance mortgage. I sent in my tax returns and other information the Company requested. They pulled my credit on XX/XX/2018. I still have not received any disclosures, denials or other info regarding my application.
|
| 10/02/2015 |
No |
|
- Credit decision / Underwriting
|
|
Web |
|
|
Mortgage broker did Credit inquiry on my credit report without authorization.
Talked w/ husband heard him telling them not to do Hard pull, meanwhile I gave no XXXX authorization to do a credit check on me
|
| 06/22/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I got a letter saying I have available funds that looks pretty official but it's basically one that wants me to refinance with Homeside.
|
| 12/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
|
| 10/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Private mortgage insurance (PMI)
|
|
Web |
|
|
|
| 09/14/2023 |
Yes |
|
- Closing on a mortgage
- Changes in loan terms during or after closing
|
|
Web |
Servicemember |
|
|
| 06/14/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 03/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 03/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Phone |
Servicemember |
|
|
| 12/19/2022 |
Yes |
|
|
|
Web |
|
|
|
| 12/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/12/2022 |
Yes |
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Phone |
Servicemember |
|
|
| 07/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Referral |
|
|
|
| 06/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 06/06/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/27/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 04/23/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 02/01/2022 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 12/30/2021 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 11/08/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/20/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
Older American |
|
|
| 10/18/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 10/13/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/20/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 04/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/29/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/06/2021 |
Yes |
|
|
|
Phone |
Older American, Servicemember |
|
|
| 09/11/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/10/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 01/17/2017 |
No |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Phone |
|
|
|
| 10/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Phone |
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| 03/17/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Application, originator, mortgage broker
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Web |
Older American |
|
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| 10/27/2014 |
Yes |
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- Loan modification,collection,foreclosure
|
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Referral |
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|
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