Branch Messenger, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
03/21/2023	Yes	Credit card or prepaid card Payroll card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	OH 44128	Web
I am a divorced XXXX XXXX XXXX XXXX XXXX and have an XXXX debit card ( hereinafter " card '' ) through XXXX XXXX XXXX XXXX, managed by XXXX XXXX XXXX XXXX ( hereinafter " Branch '' ) to which my earnings are deposited to. I use the card to secure a rental car through XXXX XXXX hereinafter " XXXX '' XXXX as I do not own a vehicle. I am single and XXXX is my sole source of income. At the initiation of the contract XXXX puts a hold on an amount on the card for the initial week and a deposit. For three weeks thereafter XXXX puts a hold on additional amounts to extend the contract up to 30 days. At that time the contract is closed, payment processed and another contract is entered into or the following month. I have been renting from XXXX since XXXX of XXXX utilizing the XXXX card through XXXX XXXX until the beginning of XXXX. XXXX changed from XXXX XXXX to XXXX beginning approximately XX/XX/XXXX. Beginning XX/XX/XXXX I used the card to secure a car through XXXX ( Rental Record No. XXXX ). This contract was closed out on XX/XX/XXXX. The payment was completed and deducted from my account on XX/XX/XXXX. As of XX/XX/XXXX the holds on the contract had not been released so I contacted XXXX who advised me it could take up to 30 days for the pending charges to clear even though the funds have been deducted from my account. I then contacted XXXX, obtained the release codes and provided them to XXXX who created an expedited incident report ( No. XXXX ). I had several follow up calls with XXXX on XX/XX/XXXX and was advised they were working with XXXX to get a better communication process with them to solve this issue and in another call advising me that it could take up to 30 days for the funds to be released. It took until XX/XX/XXXX before all the amounts on hold were released. There were at least 7 separate charges on hold during this time. On XX/XX/XXXX I entered into another rental agreement with XXXX ( Rental Record No. XXXX ). This contract was closed out on XX/XX/XXXX. The payment was completed and deducted from my account on XX/XX/XXXX. As of XX/XX/XXXX the holds on the contract had not been released so I contacted XXXX, obtained the release codes and provided them to XXXX at XXXX who created an expedited incident report ( No. XXXX - XXXX XXXX ). I advised her that the holds should have been released immediately upon processing the payment and it was my understanding after speaking with XXXX at the CFPB that under XXXX regulations they had XXXX business day to release the funds. On XX/XX/XXXX I replied to an email from XXXX at XXXX dated XX/XX/XXXX confirming the prior month 's amounts were released advising them that they were doing it again and provided the amounts and the release codes. I received back a form response that addressed getting pending charges released early, which obviously wasn't the situation I contacted them about. I responded and made it clear the holds were on charges that had already been deducted from my account and they were breaking federal banking laws. There has been no further response to the email. I also made calls to XXXX directly and XXXX in which I was livid trying to get the funds released. I have the exact times if you need them to get recordings. On XX/XX/XXXX I called XXXX again to check the status and was advised that they were working on it but couldn't give me a date or time the funds would be released. They are currently holding funds totaling {$1500.00}, detailed as follows ( with XXXX release codes ) XX/XX/XXXX : {$560.00} ( XXXX ) XX/XX/XXXX : {$130.00} ( XXXX ) XX/XX/XXXX : {$61.00} ( XXXX ) XX/XX/XXXX : {$410.00} ( XXXX ) XX/XX/XXXX : {$360.00} ( XXXX ) Due to their failure to release these funds I have been unable to extend my XXXX contract for another week, buy groceries or pay utility bills. I depend on the rental through XXXX XXXX XXXX a living as I do not own a vehicle so they are leaving me no way to earn a living. These funds are my earnings from XXXX and it is not a credit card. I live hand to mouth and do not have the funds to replace what they are holding after the payment was processed and taken out of my account, nor do I have credit cards to cover the difference. According to the internet, there are approximately 5 million XXXX drivers. I would imagine that a good majority of them use the debit card. I get the distinct impression from the representatives I spoke to at XXXX that this happens frequently and they're not particularly concerned about it unless it's more than 15 days since it should have been released. If that is the case, they are most likely earning millions on interest by denying us access to our money. This has to stop. The actions of XXXX and XXXX are criminal and we need protection from these unscrupulous businesses preventing them from engaging in such activities and not just manage complaints of those of us who report it after the fact.
01/27/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	AR XXXXX	Web
On Saturday, XX/XX/XXXX, I was notified that I had been accepted as a XXXX XXXX. It is a XXXX job and you get requests thru the app and pickup the items at XXXX and deliver to the customer. The only way to get paid is thru the Branch XXXX app. They sent me the link to set up my wallet and I got an error message from Branch that my email ( XXXX ) already has an account. They gave me the last 4 digits of the phone number ( XXXX ) and said to sign in to that account. I've never had that phone number or signed up for a Branch XXXX. They then sent an email to XXXX XXXX about signing into his account. I very quickly notified them that I was NOT XXXX XXXX and gave them all my information to set up my account. They never even responded to this email and I continued to reply to it to no avail. I tried to reach them thru the help section of the Branch App and I basically just get cut and paste replies on how to set up my branch wallet. I've tried to reach out to XXXX and Branch by phone. XXXX says the account set up is all up to Branch. Branch doesn't answer the phone. They leave me on hold for one hour and ten minutes, at which time a recorded voice tells me they are busy and leave my name and number and hangs up on me! The following Tuesday XXXX I received a text message that my pay ( {$120.00} ) had been deposited into my Branch XXXX, EVEN THOUGH THEY HAD BEEN NOTIFIED THIS IS NOT MY ACCOUNT! On XXXX I was notified the same thing ( {$370.00} ) is now in my wallet. Sure hope whoever XXXX is that he appreciates my contributions. So far, for the coming week ending on Sunday, XXXX owes me {$140.00} plus an incentive bonus of {$210.00} that will be paid out after XXXX. There are so many umbrella companies here I'm at my wit 's end. I've notified XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX and Branch and I'm getting nowhere. I've done my research and it seems to go like this : XXXX XXXX is the parent company of XXXX XXXX XXXX XXXX XXXX also known as XXXX and they use their 6 pointed logo XXXX XXXX has " employed '' me as an independent contractor and has Branch XXXX handle all their payroll accounts or whatever. Branch Wallet isnt even a bank and operates somehow or other under XXXX XXXX XXXX XXXX We have all these big important companies here and NO ONE seems to be able to help me. This is completely unacceptable! As of today XXXX they owe me a total of {$850.00} I don't understand what the problem is. I'm contacting them and they are contacting me at the email I provided. They are contacting me at the phone number I provided. XXXX had already checked me out before hiring me. My information is easy to verify. I have my social, phone, DL, Birth Certificate, whatever. All they do is send me back to Branch and they are useless! Amazingly, I like this job. My metrics are great. I would just like to get paid and for whoever XXXX is to set up an account with his own email! I need my money. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ive spent way too many hours online and on hold to try to fix this. LIKE ANYONE ELSE, I NEED MY PAYCHECK AND IM IN A BAD SITUATION NOW. PLEASE HELP ME
12/15/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85201	Web
Hello so over a month ago I filed a dispute for a bunch of charges to my account for a online sweepstakes that I made the purchases for but they ended up ripping me off for all of my winnings and closing my account so therefore I filed the dispute for all these charges and I guess the agent didn't want to file them all that night so he only filed a small number of them I tried to communicate this to the company several times like a lot of times and turns out so when they finally found the dispute to be in my favor they refunded me that money but they were still that was only like XXXX of the disputes so finally I got an agent to file the rest of the disputes and then she immediately came back on and denied the claim even though the other agent had already approved the claim for the same exact reason so I submitted a bunch more proof absolute proof showing that this company did not pay me out what I won so therefore they defrauded me of my purchases and I needed my money back and I I emailed them at least XXXX times and I'm not getting any information so I don't know if this is even still being looked at or if it's still in denial but I've submitted more proof I needed it going back into being investigated and I needed it returned the agent that I'm having a problem with is XXXX I mean how can these ones be denied after for the exact same reason is all the other ones that are approved and they all should have been on the same ticket but their agents didn't do the job properly and then they have no communication so I absolutely need all of this money back the claim number is XXXX thank you very much please do not allow this company this company already stole {$5000.00} for me that I had one I don't think that it's fair that they also get to keep my money there not an honorable company I've answered all the questions she had questions about how come I've still been doing business with this company and making purchases and I explain to her because I recorded everything and I was trying to show that they don't pay on the cash out which I did a cash out and again they they closed my account so they didn't pay me again and it was just the money that I had deposited not even nothing that I had played XXXX XXXX know is no good and I need you to operate like you're my bank do not allow these people to have my money and steal from me thank you
10/30/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 758XX	Web	Servicemember
I noticed unauthorized transactions on my account on XX/XX/2023 and immediately reported them to the issuer of my debit card. The card issuer/bank immediately responded that they would not be issuing any provisional credits as a result of these unauthorized charges. The bank then notified me on XX/XX/2023 that they were denying my disputes and that they would not investigate them any further. I did not authorize any of the charges that were made to my account and I want the money returned to me immediately. I have listed all of the unauthorized transactions below. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
02/01/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	WI 542XX	Web
At the end of XXXX or early XXXX, my Branch App where I receive payment for driving for XXXX XXXX was hacked and the bank information was changed. I was not notified that banking information had been changed. As I had done numerous times in the past, I transferred my paycheck to my bank account, however it was redirected to some account that I am not associated with. I contacted Branch to file a fraud complaint due to the fact that the app had been compromised, payment information changed, and the loss of nearly {$700.00} in pay. I was told there was no fraud. Again, I did not change the bank information. I had to advocate to even open a fraud claim. Finally, a fraud claim was opened and 7 days later in XXXX, I was told that the claim was found not in my favor. I requested information about the investigation, and was told there was no information to give. I called back in and petitioned to have my fraud claim looked at again. Here is my request, if investigated, I know it will know that I did not change that bank information. If verified with accounting teams, I know my name, social, address, anything, will not be associated with the account those funds went into with XXXX. It is my belief that a thorough investigation was not conducted outside of looking to see the authorization of the transfers out of the app. I did authorize those transfers as I thought it was transferring to my bank. AGAIN without my knowledge, that information had changed. If the claim is denied because I authorized those transfers to INCORRECT bank information, I would like that stated. But I would also like an answer to which XXXX address, device or otherwise changed that information within the Branch App. I feel that this is in violation of regulation e as stated by the consumer financial protection bureau.
10/22/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AZ 85201	Web
I purchased a bus ticket from an online vendor received the ticket in my email It was to go meet my family for a holiday in California I showed up to the bus station early that man working behind the counter pulled up my ticket what not and told me that the company had overbooked it and there was no seating for me available he said it happened to 2 other people that were waiting there as well I tried everything I could dare to get another ticket or anything there was nothing they could do I ended up missing most of my family 's vacation I had to purchase a plane ticket 2 days later XXXX to go up there I contacted the company and they were telling me no refunds Is there policy and what not but I mean I have emails I have picture proof a few different ways of proving that I was there and was not allowed on the bus my bank has been so unprofessional I've contacted them every week for the last 4 months Trying to get an update any information Yeah generic response but have told me every step of the way that it would be resolved by the 90 day mark the regulation dictates they have to have it doneBy then so then once we approached it on the day mark they just started ignoring me and then once we passed the 90 day mark I couldn't get no responses except an occasional generic response will now we're at a 110 days and today they emailed me just to tell me that they denied it because the online vendor of the ticket said that they don't offer refunds or exchanges exchanges well I was not allowed to board the bus and what am I supposed to do about this my bank has been horrible manI requested XXXX XXXX XXXX they're answered to this and they're ignoring me still I've tried everythingIt 's only {$62.00} but man I'm a single father of XXXX kids I need it
01/27/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30680	Web
I reported unauthorized charges on my branch bank account as soon as I noticed funds were missing. My funds were drained unauthorized and trusting in my financial institution to help with this, I called in and disputed the charges. I tried keeping in contact, uploading new documentation etc but the bank never responded or answered their phone calls with me waiting an hour on hold many times. I then received an email saying my disputes were not ruled in my favor. They gave me reasons such as seeing the funds were used to my benefit. How were the funds used to my benefit if I didnt use the funds? I provided multiple documentation to prove my side, showing I did not authorize these charges. I provided many things, correspondences etc. the bank replied saying sorry but were basically still ruling the dispute not in your favor. I was already iffy of this bank when I first got it but had no choice because its who my job banks with. Now my money is gone and this bank is responsible! They did not throughly investigate to give me a proper solution about my money being used without my permission! They have no reasonable reasons as to why they ruled the disputed not in my favor. I truly think this bank is a scam! They have basically stolen my money by denying my claims upon reasonable documentation I provided to them!!
10/20/2023	Yes	Prepaid card Payroll card	Problem with overdraft Overdraft charges	FL 32504	Web
I have an XXXX XXXX Debit card provided by Branch App for pay from delivering XXXX XXXX. They have what is called back up balamce depending on XXXX XXXX status in XXXX XXXX you can get either XXXX. XXXX or XXXX. If you use the feature you have to take the full amount available. Once you elect to use to use the backup balance until the outstanding balance is paid you are not allowed to change the bank account you are paid to violating the Electronic Funds Transfer Act. Also until the outstanding balance is paid they take every deposit. If you use this account to be paid it is automatically paid after every delivery. So for every delivery you get paid the fee right away and an hour later you get paid the tip. The pay is deposited in the asset portion of the account and then they automatically take the money back out of the account and apply it the back up balance. This happens for every deposit you make until it's paid off. Them doing so is a violation of EFTA by not allowing 21 days to pay back, having more than one forced debit from asset portion of the account and also compulsory used of electronic funds transfer. These laws are made for a reason and they shouldn't be able to do whatever they want.
01/19/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	OR 979XX	Web
On or about XX/XX/2023, I discovered numerous unauthorized transactions totalling approximately {$3800.00} charged to my Branchapp card ; which is apparently administered by XXXX XXXX. I immediately called Branch Customer Support to start the dispute process. As of XX/XX/2023, I have not received provisional credit of the the disputed amount, nor have I received any correspondence from Branch, regarding receipt, processing or status of the dispute. Multiple calls to branch customer service have resulted in any up dates. Multiple customer service representatives have stated that once a dispute is received, there is nothing than they can do. Each and every representative has stated that there is no way to contact the dispute team directly. Today, XX/XX/2023, I was finally able to contact a different department who informed me that the dispute wasn't initiated until XX/XX/2023, and they have 10 days to respond from that date. This is clearly redating of when the dispute was initiated, and a flagrant disregard of Regulation E.
01/25/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	FL 32259	Web
I am unable to access my XXXX app bank account. I can not login to the application, meaning I can not access my income being paid into this account. On XX/XX/2023 I initiated an online support ticket for help with accessing my account. On the same day, I received a response from an agent named XXXX, asking for some identity verification information. I responded, same day. From there, I didnt receive a response from the company for an additional XXXX days. The response I received was thanks for your patiencethey will be in touch very soon. During this XXXX day period, I spent hours on the phone EACH DAY, waiting on hold on the customer service phone line. Each time, I would wait for just over XXXX hour, and the call would disconnect. No one answered these calls, ever. At this point, its been XXXX days since my initial attempt to contact the company to resolve the issue and give me access to my account and funds. This is unacceptable, and clearly a major oversight by the company. I want access to my account, immediately.
02/17/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 92543	Web	Servicemember
Ever since I've started my sideline with XXXX ( which is a XXXX service ), it was a great sideline. The app is fairly easy to use and pays good. Although the only problem was the company that pays us ( Branch wallet ), all the money I was saving for a business was stolen. I've downloaded the app and activated my card and never used the card since I was only saving all of the money I have from that sideline and ever since I haven't checked my money until now and I was surprised that there's a ton of transactions that I did not authorized. I don't know how those transactions were made. I tried looking for my card and it came to my attention that my card is missing this whole time. There's even a negative fund on my account. I've already contacted the company and I still don't have any response from them. I need the money back that I've worked hard for. The total stolen money out of my account is {$4200.00}. I've attached all the fraudulent transactions below also the steps I took with the company.
06/21/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	AZ 85017	Web
The amount of {$3400.00} was deposited by the State of AZ XXXX to my XXXX XXXX These funds were partially spent from this deposit out my account, which left a final account balance of {$1200.00}. XXXX XXXX closed my account down, then for some reason sent the amount of {$1200.00} to the State of AZ XXXX. This Missing check from 2 years ago that was never received, I am still having issue thats been going on for months with the AZ DEPARTMENT of XXXX and XXXXXXXX XXXX about a check that was mailed from XXXX XXXX from my account being closed. They have no information on the a last check that was sent. I need more information on this check as it was never received back into my account. Never mailed to me. As the check did get mailed to AZ XXXX I have been having problems for 2 years about a check that was issued to them to me due to my bank account being shut down. How can I get this check mailed to ME? The AZ XXXX and XXXX has been giving me the run around for two years now going on three.
11/25/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85225	Web
So I found a complaint for unauthorized charges on the XXXX I had a XXXX sweepstakes online gaming places they ripped me off I deposited a bunch of money with them and then where I bought the coins or whatever and then after I won money I tried to cash it out and they closed my account and kept all my money so therefore I did not receive services that I paid for so I filed a complaint with the branch app and I haven't heard anything to this point they generally are not very helpful and I need somebody to step in and make sure that I get my money back I've already lost over {$1000.00} to the sweepstakes casino and I want a bunch of money and I need my bank to come through for me
01/05/2023	Yes	Credit card or prepaid card Payroll card	Unexpected or other fees	MI 48135	Web
XX/XX/XXXX XXXX and XXXX transaction was done on my card at a atm, i didnt realized it until almost a week later, i only used the card to make payments over the phone and i card hasnt ever been outside of my home, i have money direct deposited there for over 6 months and never used the money, once i used the card, this happened, i have been back in forth and no resolve me, i made a police report, and as well sign a notorized statement stating i knew nothing about the transaction, you cant ever get through to anyone on the phone, and if by chance you do, they cant understand anything
12/20/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NV 89119	Web
On XX/XX/XXXX I purchased a plane ticket that was fully refundable. The charge was pending and I cancelled the service two hours after buying the ticket but the next morning this bank cleared a transaction that had been reversed. I reached out to this bank and showed proof my transaction had been refunded. It has been over a week an no return of funds. I called and was on hold for 52 minutes on XX/XX/XXXX but had to go back to work. I sent an email in a thread I had been having with a rep and still no reply. This debit card is through the Branch APP partnered with XXXX XXXX.
04/18/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 92543	Web	Servicemember
This company Branchapp, I've already submitted a previous complaint but they said they could not do anything since it was not reported on time for the dispute. Although I've contacted them before through call about the unauthorized transactions on time and they said they would take a look at it and contact me through email if they need any more information but I never received anything from them. I need my money back ASAP! I will be moving this case to the court if I don't get my money back!
07/25/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 92543	Web	Servicemember
My card was stolen and a bunch of unauthorized transactions occurred and I was trying to keep my money in that account to save. Ive already filed a complaint about this issue and the company said theyd look into it. Ive filed the unauthorized transactions on time and they told me they filed the dispute successfully and I emailed them again and they got back to me saying they cant do anything about it and I didnt file dispute on time. I just need my money back.
04/17/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	OR 97005	Web
I work for XXXX eats. I activated my XXXX pro card. Saturday I tried to remove the funds and was declined and told by their outsourcing agents that my account has been locked and I have to speak to Next Level Support although they have not unlocked my account and all agents state their tools do not alot them to unlock the account. Branch XXXX XXXX XXXX XXXX # XXXX XXXX MN XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX
08/30/2023	Yes	Prepaid card Payroll card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	AZ 85298	Web	Servicemember
The branch card system doesn't work when you do a transfer it doesn't go thru. There is no front facing real bank website. I consider what they have plaid to be a complete fraud warning because of the data you have to put in. Please review this before someone is scammed. Just feels like they have the money and there are to many hurdles to jump thru, Cell phones are not secure and are how you are forced to use the card.
11/22/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	GA 30102	Web
An ATM at XXXX XXXX XXXX XXXX, XXXX, GA XXXX shorted me {$20.00}. I asked the XXXX employees to call their technician to service it. I called XXXX I called XXXX I called branch and I called evolve trust and bank. No one would help me. I filed a dispute with branch, in violation of Regulation E, they would not credit my account for the amount in question which will result in either overdrafts or bills being paid late.
06/21/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	GA 30043	Web
Attempted to withdraw funds from my XXXX account to my bank account. Transfers typically take XXXX business days. However, after 6 days have passed, the funds are not still not available in my bank account. It is currently XX/XX/2023. XXXX XXXX ID : XXXX Trace # XXXX Date of deposit : XX/XX/2023 Expected posting date : XX/XX/2023 Amount of deposit : {$130.00}
05/19/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IN 46202	Web
XXXX XXXX XXXX XXXX is refusing to pay me in a paper check or direct deposit, instead they are attempting to force me to use a digital wallet called Branch. My request to have a paper check or direct deposit was met with " this is the only way we do it. ''
02/04/2024	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NV 89169	Web

01/23/2024	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NC 28092	Web	Older American

01/11/2024	Yes	Credit card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	CO 80111	Web

12/18/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CA 92021	Web

10/31/2023	Yes	Prepaid card Payroll card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	OH 45216	Web

09/05/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	SC 29048	Phone

04/20/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85201	Web

04/12/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	MA 02760	Web

02/03/2023	Yes	Credit card or prepaid card Payroll card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	MN 55126	Web

01/24/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 91311	Web

01/14/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	GA 30076	Web

05/12/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	CO 80219	Web

02/10/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	NV 89052	Web