Boxwood Mortgage LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
02/22/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • LA
  • 70131
Web
DECEPTIVE PRACTICE AND MISREPRESENTATION I applied for a mortgage and was given a loan estimate on XX/XX/22 with an estimated closing cost of {$46000.00}. I told the mortgage broker, XXXX of Boxwood Mortgage, that the cash to close was important to me. I asked for a guarantee that the cash at closing would be close to the {$46000.00} that she quoted. She shared with me that the industry standard is to be within 10 % of the figure and it could be higher since she did not have the exact figures. She also told me there was no mortgage insurance, however she failed to mention about the 10.1 % down payment instead of the 10 % I wanted to pay. She mentioned XXXX buster but did not explain or share in any document an increase in down payment other than the 10 % that I intended to put down. I later found out that she submitted a different loan estimate to the lender showing a cash to close of {$53000.00}. I have emailed XXXX for an explanation, but she is not responding to my email. I am scheduled to close on XX/XX/22, I received closing documents today with cash to close for {$54000.00}. This is misrepresentation and deceptive practice to secure business thereby causing undue financial hardship.