| 03/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Dear Consumer Financial Protection Bureau, I'm writing to you as I can't resolve an issue with Blockchain.com service, however I tried a lot. They are a Money Transmitter, Licensed by TXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX.
I while ago I opened a BTC Wallet ( in XXXX ) by downloading Blockchain.com app to my XXXX and transferred about 0.2 BTC. In XXXX when I bought new phone and was transferring data, I was not able to remember my password to my Blockchain account, so I created a new wallet ( on the same email ) and transferred btc on my new phone. Later I realised that if I will lose my phone, my BTC will be lost as well, so I completed all possible verifications ( phone number, email ) without uploading docs and created 12 word recovery phrase for a wallet. I never used password on my phone, as Blockchain.com app has a nice feature to access wallet using 4-digit pin code, so password is never needed.
Before XX/XX/XXXX I lived in XXXX, and after, me and my family moved to XXXX, XXXX Till the middle of XXXX I'm staying a tax resident of XXXX XXXX and becoming US tax resident in XX/XX/XXXX ( by US XXXX and also Belarus law ).
In XXXX after XXXX crisis I decided to send some BTC to XXXX 's wallet, but founded out, that Blockchain.com app allows me to send only $ XXXX annually, which is too low amount for me. I decided to complete full verification and uploaded my XXXX driving licence. They approved Gold status in about 10 minutes and I've been able to send money to XXXX Gov using address listed here https : XXXX In a couple days I decided to send some money to my XXXX XXXX account, so I registered on XXXXXXXX XXXX the same company ) and also uploaded my Belarusian documents there. They given me Gold status on Exchange and I was able to exchange some BTC to USD. However, then I realised that there is no option to withdraw money to a bank account and after some search I found some links going to support.blockchain.com. The content of these links was available only to registered users but XXXX password did not work. For blockchain.com I didn't remember password, as on a phone I always been using 4-digit pin, so I used reset feature with 12-word recovery phrase and reset my account successfully. Also, I did not pay attention that on my PC, I had VPN enabled during this time.
After I made a password reset my account was partly locked and any withdrawals from Exchange.Blockchain account were disabled, also I got email that my account is now in manual review. Again, I've used reset feature for Blockchain.com acc, not Exchain.Blockchain.com account, but still, the withdrawals from Exchain.Blockchain.com to even my Blockchain.com BTC wallet was blocked. Also I got an email questioning if I used VPN, I said yes and provided all details they asked for.
Also I contacted support via Chat agent right away and explained the situation that I would like to withdraw money to XXXX XXXX account, and that besides XXXX documents I also have US documents, but I'm not a tax resident yet and it was unclear for me which documents should I had uploaded while verification. He said that there is nothing to worry about, and this manual review won't take long and after review they will help me to re-register, so I have and option to withdraw money to XXXX XXXX account. It's already a week and I contact them every day regarding this manual review, and they keep saying me that my case has been escalated to appropriate department but nothing really happens. They keep saying the same thing all the time and never give me an exact estimate how long this process can takes.
All I got from them are two emails with subject " ACTION REQUIRED : Verify your identity to continue trading '', but when I press a link and log in to XXXX I still don't see any ability to upload any documents or answer any questions they may have and that my account has Gold status, but it's still in manual review. Support said that this is automatic message, and my case is not handled by appropriate department yet.
I ask you for help, as this looks like a scam for me and guys just want to keep my money ( about XXXX USD ) after they saw that I have connection to XXXX and don't have any protection on their service.
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| 08/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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I saw a social media post from someone ( XXXX XXXX ) a well-respected and very prominent professional in the advertising field in XXXX and also the US, with a very charming and attractive write-up on the post : " at the moment I am the happiest man in the world. I once again invested {$2.00} within 3 hours, and I had a profit of {$20.00}. Thank you XXXX XXXX XXXX' After seeing the post, I reached out to XXXX to get to know more about the service and she introduces herself and mentioned that she is a senior account manager in bitcoin mining. She gives me a quick introduction to the service and presented a few packs of investments. I picked the one with a {$1.00} initial investment with a {$10.00} profit in 3 hours.
So, I went back to XXXX XXXX to ask about XXXX to ensure I wasn't falling into a scam. In the beginning, everything seemed very surreal and too promising, but coming from someone very known and successful as XXXX, I believed in him ; he was categorically affirmative by saying that I could trust her and I would even thank him later when I get my funds back.
Well, I proceeded with a {$1.00} initial investment, and made the transfer via XXXX. XXXX instructed me to take a screenshot of the transfer and send it back to her, in the meanwhile, she asked me to register myself on XXXX so I could follow up on my balance on the dashboard.
Three hours later approximately, I received a message on XXXX from XXXX confirming that my profit had been processed. So, I could visualize the {$10.00} profit, but it was PENDING status.
When I asked XXXX why it was PENDING, she said that I had to pay an additional {$1.00} for the mining fee - Of course, the red flag went up.
However, I went back to XXXX to confirm if this is the actual process, and once again, he said to trust her and do what she says, and I would be happy in the end. So, I transfer {$1.00} one more time via XXXX.
After paying the additional mining fee, the status remains PENDING, I go back to her, and she immediately comes up with a new story. She says that my account type was silver and it can't hold the current balance due to the high bitcoin mined. And to get my account upgraded would need to make another deposit of {$3.00}. I was utterly lost and started suspecting that XXXX may be involved. XXXX once again tried to calm me down ; he said I needed to be optimistic that things would work out just fine. He also mentioned something that I felt a bid out of place - " Don't forget to share it with other people after receiving your profit back. You know there are many people out there who need this opportunity? '' So, I am running out of savings on the bank account and have only funds on my blockchain. XXXX said that I could transfer {$3.00} in bitcoin.
I was very insecure about the process initially, but as I have always looked up to XXXXXXXX XXXX success, I could not believe that he would put himself in such a messy and dirty situation.
After a long chat, XXXX convinced me that this would be the last charge and I would have my fund withdrawn soon. So, after making the {$3.00} transfer, she created another story saying that it would take up to 12 hours to complete the updating.
Today in the morning, when I woke, I checked my XXXX ; there was a message from XXXX " Your account has been updated, you can place a withdraw now ''. I tried to withdraw it didn't allow it. A PENDING message was still popping up.
Of course, XXXX came up with new charges. So now, I will have to pay more {$3.00} to the crypto revenue, so they can release the payment to my bank account and also skip the payment taxes. I said that was unacceptable and would not make another payment - She mentioned that without paying, I wouldn't be able to withdraw my funds.
Unfortunately, it took a while to understand that I had been a victim of fraud. However, I firmly believe that XXXX is also involved. He keeps saying that he is working on it, and I need to be patient, but he also stopped replying to my messages.
The negotiation was discussed via XXXX chat.
Here 's XXXXXXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 02/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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Hi CFPB, I have had to trade and save crypto and digital assets on different platforms and i can sadly say that Blockchain has proven beyond doubts that their intentions is not for customer satisfaction. I was surprised to read so many negative reviews about Blockchain.com, but unfortunately all that was written is true. I registered a Blockchain account because i trade and save crypto and digital assets frequently, I have made 4 purchases of {$72000.00} worth of bitcoin. About 3 weeks ago i tried to make a withdrawal on my portfolio which didn't go through but yet the amount was withdrawn from account - Transaction ID XXXX, i contacted Blockchain customer support for an explanation and i was told it was for my safety that the transaction wasn't authorized, i replied that i made the withdrawal. I repeatedly got to speak to customer support agents who always seem agitated to respond. They always said the issue has been escalated and that my XXXX was safe, can i ask why was it withdrawn from my account if the transaction didn't go through? I have discovered a group of employees with questionable character behind the scenes. I got an email request that i send a bank statement to prove my source of fund to blockchain, i sent an email of my bank statement which shows the deposit to Blockchain, on my statement were transactions which had nothing to do with blockchain and i have been asked of personal details of my other accounts to which deposit were made in my bank statement. I have asked many questions and at some point i have asked that my withdrawn bitcoin be returned to my portfolio and the account forfeited or closed but after all of my funds have been returned. I have reiterated that i want nothing more to do with blockchain but my crypto assets be returned. I am convinced that this is a hoax, i have read reviews that has showed the customer service support deliberately try to hoard people of their digital assets. I wish i had read the reviews before. I strongly believe this is a deliberate attempt to hold and frustrate customers. On one occasion i tried to contact customer support and i was told they couldn't verify my identity and abruptly cut off my inquiry, I didnt understand why, another person came on chat and said it was a mistake. I couldn't figure out why customer service say they couldn't verify my details. I have asked that the bitcoin withdrawn from my portfolio be returned back to my account in XXXX currency. I regret having to deal with this company for trading, i have been left with a bad taste in my mouth.No matter how many times I contact Blockchain.com about this it never gets sorted even when the say it will be. I have wasted so much time over many days on this and they still wont fix my account so I can withdraw my crypto assets. I have tried to find a phone number to which the company is attached and i have found none which in my opinion speaks volumes. I have demanded to speak to someone on the phone and yet nothing. I hope i can find help to get my assets and crypto values returned to me.If my transactions can not be processed i would like the account closed and my assets returned to my bank as XXXX currency.
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| 04/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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I filed a few complaints to far on how BlockChain treated me but as they have not compensated me yet, I have to keep filing new ones.
Here 's what happened : I had set ALL possible security measures BlockChain has to offer : I obviously have a account password set, I furthermore set up XXXX with XXXX Authenticator, and I had additionally set up facial ID.
Such secured wallet is necessary for me, as for work I travel and occasionally have to use XXXX.
Implication : All this means that, for someone else to access my Wallet, they would have to steal my password, my phone ( XXXX ), get PAST the security on my XXXX (! ) to get access to XXXX Authenticator, AND MY FACE??
Right.
Yet, BlockChain confiscated all my Crypto assets, worth over XXXX $ for over half month.
When asked why exactly - NEVER have I gotten a response or facts, all I got was either nothing or terribly vague, non substantial assumptions.
For over half a month.
The impertinence goes further : I was then BLACKMAILED that ONLY would my crypto be released IF I would give up all locations I had been lately.
Let me repeat that, as I can not overstate the significance of it : Instead of them asking : Hey, XXXX, we see an attempted access from location X and Y, was that you? as ANY other solution provider I use for Crypto DOES, they blackmailed me to fully give up my privacy ( which obviously they have no right to ) OR ELSE they would continue to confiscate my wallet.
It means BlockChain was wrong on a technical level ( all security was in place ) on a moral level on a legal level, as they have no right hijacking my crypto UNLESS I gave up my privacy The frustration aside, I rely for my living on making money with crypto. For over a half month, that has been taken away from me.
What all the above means is that BlockChain.com hijacked all my crypto, for over a half month, for no reason with personal financial implications for me.
Such random XXXX XXXX practices call for XXXX regulation.
It also means we have unfinished business as I have not been compensated for this brutal, unilateral, and uncalled action : Not for the wrongful confiscation of my crypto ( worth way over XXXX $ ) for a half month Not for the lack of income as I could not access, invest or use my wallet assets to make profit for a half month Not for all the time I have poured into attempts to recuperate my assets from BlockChain.com during a half month Not for all the times I filed complaints for all the above The claim to be a serious, trustworthy, accountable platform, comes with taking responsibility for ones misguided actions.
The estimated ( conservative ) damage amounts to XXXX per week in my case ( portfolio ).
Which means BlockChain owes me XXXX XXXX.
As BlockChain by now has acknowledged their faux pas, and finally released most of my crypto, what I am asking is that they also take responsibility for the damage they have done.
And I will keep reminding them, here and elsewhere, till they do.
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| 05/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/XXXX I made several of my usual deposits to Blockchain.com. I was using these deposits to convert USD to Crypto on a regular basis. I purchased XXXX, XXXX, and XXXX. I have used this service at this point for several years with No issues from Me or the Company. Now I want to stress that I have never had a chargeback or funds issue on my account. I would consider myself a model customer. I purchased {$500.00} worth of crypto. As I was sending the crypto elsewhere in 5 transactions, ( my private wallet, Exchanges, Businesses etc ) my transactions appeared to be delayed at first. The Blockchain.com mobile app showed the Transactions as " Pending ''. I got onto chat with Support after an hour or so and was told the issue would be sent to another dept. and they would contact me through email. Well Hours went by and I kept contacting support and got the same story again and again. Then hours turned into days, so I started checking XXXX on them and found out around this same time many people were having the same issues where there money was locked up or " pending '' with non explanation. I saw people on XXXX XXXX that had {$500000.00} or XXXX XXXX ( {$180000.00} at the time ) tied up the same way. I kept contacting support and got the same BS answers each time. In XXXX of XXXX the Mobile App updated and now it shows " Manual Review '' on the transactions. So for 3 months it was complete XXXX saying Pending. Now for 5 more months I have contacted them over XXXX times and usually saved the transcripts. I saw other people got the same story of " moving issue to another dept ''. 8 months later I have NEVER been contacted once to be told why they are holding my money. I had no idea what to do until recently I did a search of what we can do specifically when Blockchain.com steals our money... I found a blog that showed me ConsumerFinance.gov. They send me promo emails about " Staking '' my funds there and they have stolen my funds outright. I have a live link where you can View the transactions and the subsequent value real time. The crypto is worth about {$750.00} right now. I created the " actual '' transactions and built a tool so others who have been victimized by them can share the same. People have lost there Homes over this.
Here is my portfolio : XXXX XXXX XXXX XXXX XXXXXXXX When I kept pushing support they mentioned verifying my account. I said I dont want it verified. i already verified ( XXXX ) years before. I wanted to close my account and get my money. I was told I couldnt close it until they were done. They STOLE my funds and have been doing it to several people apparently.
They took my whole paycheck. I am currently taking care of XXXX XXXX parent and a brother with XXXX XXXX. I was only trying to make small investments to improve their quality of life.
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| 08/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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In a nutshell, the company Blockchain.com has been maliciously taking advantage of their customers with misleading XXXX verification methods. The company is purposely sabotaging its customers, making it extremely difficult and time consuming to try and verify ones identity, all in hopes that the customer will either give up or fail so that they company can keep the funds and remove them to a different wallet.
The situation started XX/XX/XXXX. As i tried to move my bitcoin from my normal blockchain wallet, which at the time of sending was worth {$4000.00}, i noticed the transaction was stuck on pending for a long period of time. Shortly after, an email had arrived stating that i need to verify my identity to remove the money from my wallet. I have been using the wallet since XX/XX/XXXX, and not once have I EVER been asked to verify. Upon further research, i discovered that the site blockchain.com, suddenly had a policy that if more than {$1000.00} was sent, then verification was needed ; including your ID, a selfie, and a bank statement/utility bill. First and foremost, To date, i have sent well over {$1000.00} at any given time, dating back to over 3 years ago, and as recently as this Spring/Summer of XXXX, so for this arbitrary demand to come out of nowhere, it all seems extremely suspicious.
As i begin to start the verification process, i start to notice how complicated and convoluted the process was. I have completed XXXX on numerous crypto exchanges, and they are all relative easy and straightforward. Blockchain.com sends multiple emails requesting the same info, dead links that wont let you upload, and has the response time of snail mail, when email should be a quick and easy process. Also, being a bitcoin exchange, they should be fully operational and responsive 24 hrs a day. There are no banking holidays, and exchanges do not close. After recently receiving over XXXX XXXX in fundraising early this year, you would think the company would function a lot better. But unfortunately, i have continued to jump over hurdle after hurdle, filing numerous support tickets, and constantly going back with their XXXX Support specialist, to still not have my money transfer sent through or a resolution to this problem.
Further investigating also showed that there was a pattern of similar scenarios via review sites like XXXX. MULTIPLE customers have complained of how complicated the KYC process is, and that money from there wallet has disappeared when waiting to complete verification. All this put together, you can see the company needs to be properly vetted and investigated.
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| 06/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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USD Withdrawal stuck " In Review '' status - Support ID # XXXX & # XXXX Support has gone silent and does not follow-up whatsoever. Basically not processing my withdrawal and claim its " In Review '' and that it was escalated and need to be patient. Based on several other reviews some people have waited months and still have transactions " in review '' I need this money asap so I can make my house payment.
I have been using Blockchain.com for several years now, without any problems, until recently. I made a USD withdrawal to my bank account, which normally takes about 24-48 hours to receive the funds. Except this time the funds didn't come. So I checked back online and noticed that my USD withdrawal was in a " In Review '' status. Then I got an email from Blockchain, pasted below.
I provided all documentation requested, except I could not provide any history/transactions for anything gambling related, because my crypto has nothing to do with anything illegal, such as online gambling or sports betting. I am blown away how they came to such a conclusion. I been withdrawing crypto here for years and then randomly get told that my funds are associated with gambling and need to provide all this documentation that I do not have? My friends pay me via crypto, I don't know where they get their funds, nor do I care. I have nothing to do with any online gambling, so I shouldn't be punished for it. Of course support has gone silent on me and it appears that my funds will be locked up for a very very long time while my case is " under investigation ''. How strange though. Been doing the same thing for 5 years and out of the blue when I need money the most, its randomly flagged by their security system.. I have a bad gut feeling I won't be seeing that money anytime soon. Please HELP!!!!!
" Hello XXXX, Thank you for using Blockchain services! In Your recent activity we detected that funds linked to a gambling service were deposited into your Blockchain.com account and we require the following information : - Occupation - Proof of residential address, in the form of a bank statement or utility bill dated within the last 3 months - Explanation and proof of Source of funds, in the form of : Deposit and withdrawal activity from the gambling service from where the funds were deposited ; Gambling service activity ( betting history ).
- Source of Wealth in the form of : Payslips ; Inheritance ; Sale of real estate ; Etc.
Please reply within the next 5 business days to avoid any suspension to your Blockchain accounts.
Thank you for your cooperation.
With kind wishes, ''
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| 09/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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On XX/XX/XXXX, I transferred roughly {$140.00} in XXXX ( a cryptocurrency ) to a private wallet on Blockchain.com, which advertises an 8 % interest rate for this currency. The fee for transferring these funds to Blockchain.com from XXXX was roughly 2.5 % ( $ XXXX worth of XXXX ).
In order to earn interest on Blockchain.com, however, the user must make an additional transfer from the private wallet to an interest account. There is a fee associated with this transfer, which depends partly on the status of the Ethereum network. That is, the fee rises and falls based on how busy the network is. I understand this.
What I do not understand -- and what I'm writing to complain about here -- is the incredibly high fees that Blockchain.com charges for making this transaction. The proposed fees for transferring this {$140.00} or so worth of XXXX to an interest account have ranged from a low of {$42.00} to a high of {$97.00} -- that is, anywhere from about 30 % to about 65 %.
Needless to say, such fees completely defeat the purpose of transferring the funds in the first place, as it would take many years ' worth of interest at 8 % to make up for the cost of transferring the funds.
I have contacted Blockchain.com support ( chat/email ) and tried to explain to them that something is wrong with the way they are processing these transactions. Without fail, they tell me that they are not responsible for the fees, that it's all a matter of network congestion, and that I should try again later.
What they refuse to take into consideration -- and what I've repeatedly tried to explain to them -- is that I was able to transfer the same amount of funds ( over the same network ) from XXXX for less than XX/XX/XXXX of what Blockchain.com is trying to charge. They refuse to take this into account.
I've explained to them that what they are doing is essentially committing fraud, having lured me into transferring funds to one of their wallets in hopes of earning 8 % interest without realizing that I'd have to forfeit roughly half the value of my funds just to make the additional transfer.
What this means is that my funds are essentially locked, or stuck, unless I agree to pay the exorbitant network fees they are charging.
I informed them that I would be filing complaints with the relevant government agencies if they did not address the issue, but they still did not make any attempt to help. I asked them to escalate my case to a supervisor or manager, and they simply refused.
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| 05/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
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i save my cryptocurrency on blockchain wallet, i later detect about their interest account so i transfers XXXX ETH on XX/XX/XXXX to the interest account on blockchain and on XX/XX/XXXX i transfer XXXX XXXX to the interest account, on XX/XX/XXXX i was contacted by blockchain to provide my source of wealth and i provided all the documents they asked for and i didn't read from them again, i even sent emails to asked if everything is alright but i didn't get a reply, so on XX/XX/XXXX i already had XXXX ETH in my interest account and i have XXXX BTC in my interest account too so i decided to withdraw XXXX out of the ETH in my interest account to my private wallet and i got a confirmation email which said the XXXX ETH will be available in my private wallet by XXXX of XX/XX/XXXX and by XXXX of XXXX the ETH hasn't been in my private wallet account and i didn't read from them so i contacted their support and i was told my account was been review and they will get back to me soon, on XXXX XX/XX/XXXX i was contacted and i was told i had an unresolved issues with blockchain, according to blockchain the issues happened XX/XX/XXXX and i remember immediately is about the documents they asked me to provide and i explained i already provided this document so i was asked to resend the document which i did and they acknowledged receiving it and promise to get back to me soon and they haven't get back to me up till this moment, so on XXXX XX/XX/XXXX i decided to withdraw all my ETH and BTC from my private wallet account and i also got a confirmation that it will be there on XXXX XX/XX/XXXX, by this time am writing to you my blockchain wallet account is XXXX, i have talk to the support so many times and they keep telling me to be patience that my cryptocurrency are safe and i will soon receive it in my private wallet and i haven't receive it, please am tired of been patience and this is really affecting my health because i can't just lose all my fund. i feel blockchain is trying to scam me or they used my cryptocurrency as a loan and they are finding it hard to retrieve the loan so they are using delaying tactics. i find out a lot of people are having this problem but no one is ready to speak out, some said it took 3 to 4months before getting it back. i will appreciate if blockchain wallet is contacted and asks to make my cryptocurrency available as soon as possible. thanks
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| 04/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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BlockChain is going on an abusive power trip beyond belief with ALL my crypto.
Here 's what happened : I live in XXXX - XXXX as you know is a small XXXX country - XXXX kilometers in any direction brings one in a different country. So that happens all the time.
Despite all measure the have in place to authenticate who you are at log in ( account ID, password, 2FA, facial recognition - all of which I use by the way!!! ) they find it " suspicious '' that I check my balance outside XXXX. It seems they don't have great confidence in their own infrastructure!!
And here 's the kicker : what does Blockchain do? They confiscate all my assets ( worth over 100,000 $ ), AND they do NOT even tell me why ( other than " suspicious behavior '' - to do with traveling ). I asked them twice, explicitly : " What do you mean - tell me exactly what you find suspicious ''. No answer.
You're reading this right : they confiscate without telling why. Like that. That why the classification of abusive power trip is justified.
So I'm done with them. I just want to LEAVE. They do NOT communicate, they just steal your money without ANY explanation, AND they don't follow up, reply to pertinent questions,... It's a crying shame.
They just leave you hanging, for no reason, for as long as they wish.
This is the OPPOSITE of a serious platform.
And -by definition- theft.
I have meanwhile- and for this reason- set up a XXXX account.
Yet, also at my request to transfer my assets there : ( you guessed it ) NO REPLY WHATSOEVER.
They sent one request : create a clean new account with them.
Even if 1/ My old account was not dirty at all- and I have still no idea why they think it is.
2/ I have literally ZERO desire, after all this, to stay with them.
So instead of creating a new account, they MUST release MY assets that they are illegally holding, and transfer it to the indicated XXXX account.
I chose to " Publish '' this info so that ( hopefully ) - many more people can read how BlockChain is " treating '' their clients. This illegal, abusive power-trip has to end. Immediately. NEVER EVER use their rewards account as that means you are handing over your assets to them and they refuse to let you check out.
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| 04/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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BlockChain confiscated all my crypto assets without ANY ground.
Even after multiple requests to reveal to me that ground, they did not mind ( at all ) grabbing my assets, but they do mind telling me why.
That on its own is already terribly troubling and unworthy conduct.
But it does not stop there- for more than a week already I am demanding them to release my assets but they are not collaborative at all. When I send mails- they wait for days to respond. While they are still keeping all my crypto hostage ( it is also why I am demanding compensation ).
As a reason for not wanting to reveal why they are fencing with extremely vague legal terms - complete nonsense of course ; XXXX XXXX even lets you know automatically and immediately if the account is accessed from abroad, with the exact time and location stamps. So why would another XXXX company not be able to apply exactly the same simple automation?
It's a shame and they leave their users in complete darkness.
The last reply, days ago, was as again as pestering as idiotic : they ask me to write ( on paper! ) my name, the BTC price and a few other things.
-- > You do that. You file that.
THEN they add : now we want you to hold up that paper next to your face, together with your ID.
-- > You do that. You file that.
THEN they add : oh, but we wanted you to do that with capitals, not normal handwriting...
Classic kindergarden bully tactics pestering people to steal their funds longer and longer and longer.
Also, technically it does not even make ANY sense ; they have all the info in a mail I sent - all 100 % readable. If they want it in writing- the point is to see it is MY handwriting, right? Well, capitalization annuls that traceability as everyone 's caps look the same. Simple logic. Not to blockchain.
So, I have not heard from them for 2 days again - ALL my crypto still STOLEN by them.
This lawlessness and cowboy mentality has to end URGENTLY and is utterly unworthy of any serious Exchange.
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| 12/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
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Web |
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Blockchain.com this is my ticket # XXXX that I sent on XX/XX/XXXX and not one response back this ticket sums everything up! Where do i even begin?! So I first verified my account so I could swap deso for btc then after I do that you say I need to verify again so I send all docs in perfect clear condition and i get my 2nd congrats email saying im FULLY GOLD VERIFED so I log on to app because I want to send my btc to another wallet but guess what yep you guessed another verification! So i send docs back in FOR 3RD TIME and get email back saying CONGRATS YOU ARE NOW FULLY VERIFED GOLD LEVEL YAY! So that's XXXX XXXX and XXXX ive received emails saying CONGRATS FULLY VERIFED GOLD! Now im thinking finally can send my btc because you have been holding my funds hostage for almost two months and ive lost around XXXX dollars so far becasue of this hostage situation. Well i go to send btc for a 4th time and get he error please contact support you need verified! WOW!! So i send docs back in for a 4th time and now you have simply ignored me and havent heard from you in 3 weeks! Ive had a ticket in since XX/XX/XXXX and not one response besides the bot response saying you got my ticket! This is UNREAL I don't know how in the XXXX you get away with such TERRIBLE businsess practices but this is uncalled for! On top of that I am verified XXXX ( atleast app says I am ) so I should be able to send and recieve {$1000.00} dollars of btc and swap the {$1000.00} dollars crypto to crypto per month ( NEED GOLD TO SEND HIGHER AMOUNTS ) well you guessed it swap dose n't work nor does sending btc lower amount get error please contact customer support! So please verifiy my account for the 4TH TIME FOR REAL THIS TIME SO I CAN SEND MY BTC TO ANOTHER WALLET! I have 3 emails of proof my account has been verified 3 times!!! You have held my money hostage long enough! Please be a good business and fix this!
|
| 02/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Blockchain.com stole my money On XX/XX/XXXX I received the equivalent today of {$200.00} in a blockchain account, sometime in XXXX there was an upgrade to Blockchain software that did not allow me to log in through my phone app. I opened another account and tried to move then funds to the new account and was not posible. One account under my email XXXX every time I go to the account I can see the balance but the account freezes and doesn't allow me to send, move exchange or whatever with the funds. I have written multiple correspondence but Blockchain.com has never attempted to fix the bug or correct the problem offering me vague answers about private wallets etc etc, without ever considering that I can not navigate in that account because it is not working properly.
On the second account that is under another email I have XXXX I was able to make some transfers but the last transfer done in XX/XX/XXXX it is stuck in " sending '' for already two weeks. again their answers are vague and never addressing how I can recoup the money or finalize the transfer. I have provided multiple screen shots and explanations and none off the two problems have been resolved. I get automated answers not answering my problem and my money is practically lost or stolen by Blockchain.com I have been willing to give them my passwords or phrases or anything they want just to recoup the money as I don't care about privacy after I recoup my money as I will transfer the funds to a reliable account in another place.
|
| 04/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I recently sold {$9000.00} of bitcoin via blockchain.com. When I went to withdraw it, they said that XXXX transfers were temporarily unavailable, forcing me to use a more expensive ( {$25.00} ) wire transfer option. The reason they gave was instability due to the recent XXXX XXXX XXXX collapse XXXX This is nonsense, however : there is no reason XXXX would be harder for them to use because of this, as neither I nor they bank with one of the affected institutions.
In order for them to wire me money, they required me to first send them a wire from my account, so I did that on Friday. I confirmed with my bank that they received the wire Monday morning, but they claimed they had not received it until that night.
When I sought to withdraw money today via wire, the website once again told me to first wire money to them before I could access my funds. I have talked with several different support agents about this issue, and none has given me any assurance that I will ever be able to get my money, or told me what I need to do to access it. They say the matter has been " elevated '' but it's not clear what that means. They have explicitly said they have no estimate as to when this problem might be resolved.
There is a clear pattern here of denying access to funds, when the terms of service promise that I can initiate a transfer to a bank account at any time. All I want is my money that they are holding. I would appreciate CFPB 's assistance in this matter.
|
| 12/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Long story short i began mining bitcoin in XXXX or XXXX let the computer mine by itself for years forgot all about it at the time bitcoin was worth les then XXXX cents i also had penny stocks and XXXX i also inevested with a mining pool had basket shares in somthing or another anyway i found out bitcoin was worth XXXX XXXX day XXXX or XXXX started trying to find my accounts this is where my story takes a twist i was fairly certain i was a being tracked monitored on all my cyber activity alot of crazy things a phone turning on by itself downloading things without a sim card things of that nature i was ready to throw in the towel and then i see online on XXXX i think about a address that was under constant attack by hackers for the last 3 years just so happens i have a receipt with that being my change address from a transactio i made in XXXX so i follow the protocall and file not 1 but 2 complaints with the fbi through the XXXX what a XXXX joke i call the fbi again haha my local sheriff ftc consumer protection you guys this is prior to XX/XX/XXXX last year back to my complaint a couple days later i read someone hacked the account again somewhere on XXXX then it was made public the government siezed the account and now 13 almost 14 months later i still have gotten no input from any agency i feel like my rights have been violated XXXX i should also mention it was XXXX bitcoin valued over a XXXX dollars at the time
|
| 04/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American |
|
Another issue with blockchain. They closed my account because it was compromised with my my money still in my trading account wallet. I talked with them via email about it and the asked me to create another account and the instead of actually verifying the new account with my ID on the mobile app, I would need to verify it by replying to that email with a selfie of me holding My ID card and also a paper with the written words that contains my birth date, bitcoin price that very day and my new wallet ID to verify I own the account and after that, they should confirm and r Move the bitcoin from my old locked and compromised account to the new account I created. They asked me to reply if I had further questions about it which I did since XXXX of XXXX and they never responded to me since then. I can't complete the new account and verify it unless they respond to me and the email conversation is live and active. It seems they closed our conversation and I just reopened another ticket for the same issue and they never respond to customers complain. Please I need to get my new account sorted to get the btc in my old account into the new one. I'm a XXXX XXXX XXXX lady with not much patience left. I created a new complaint 3 days ago and here 's the ticked. I need it addressed. Here 's the new blockchain complaint ticket number from them # XXXX
|
| 04/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I'm afraid this is the 2nd time in 1 week this happens with BlockChain.
I had crypto in 2 accounts. Both in " reward '' wallets ( meaning : a wallet where you let the platform use your crypto ( which turned out to be a huge mistake from my end ) and in turn get some interest.
As I wanted to move from BlockChain to XXXX, the 1st step is move the crypto from those " Reward '' accounts back to ( non-custodial ) normal private accounts.
BlockChain is trying to prevent my leaving by keeping MY crypto HOSTAGE : for over a week now, they refused to migrate my crypto back from my reward wallet to my private wallet. We're taking over XXXX $ here so that is a large sum. The reason being obvious to me- either they have not enough fractional reserve or they are making up all kinds of excuses not do to so immediately to make some extra buck quickly.
So I got questions like " where have you been the last 3 months '' - none of which is their business. I have no less than 3 security measures installed ( password, XXXX and face recognition ) so they have also no reason for insisting on such privacy breaching inquiries.
They are excuses- and my insisting to finally give MY crypto back has lead to nothing but refusal from their end.
I consider that theft. And demand compensation for it.
|
| 10/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I signed up for an account with Blockchain.com on XX/XX/21. Once I signed up for my account I started trading cryptocurrency. I received a payment in XXXX from my father that was suppose to cover my rent for the following month. This amounted to about {$900.00}. After I started trading I was told I needed to verify my account again. I sent in all the required documents and was told my account should be verified within XXXX hours. Then I was told my account is under manual review which could take up to 5 days. In this time I am locked out of my account. I am not allowed access to my own money which I need desperately. I contact support almost every day offering to send more documents, asking when the issue will be settled and I am always just told to wait longer. At this point it has been almost 2 weeks and money is being held hostage. The website states that the verification process can take up to 5 days. It has been much longer than this and Ive read online people stuck in this process for months. Im afraid this website may be a scam and Ive been defrauded. To this day, when I try to do anything on my account I receive a message telling me my account is not yet verified and to refresh in 5 minutes. Any assistance would be greatly appreciated.
|
| 09/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Dear Sir/ Medam I am a small virtual currency investor. I have a accounts with company called Blockchain wallet. On XX/XX/2021 I was in a text message conversation from my laptop with the customer advisor from Blockchain wallet. On same time I have received a text message on my phone to upload my ID and a selfie to verify my Blockchain wallet.
Couple of hours later I realised some of my funds has been transferred from my blockchain wallet with two unknown transactions which hasn't been done by me.
I contact with the wallet provider unfortunately they are not helping me at all. On their response they said my wallet has been compromised.
Later I requested them to transfer my rest of the funds to somewhere in safe. Blockchain advised me to open a new wallet. I opened a new wallet followed with all the instructions from blockchain wallet. Unfortunately I am not getting any response from them.
My rest of the funds are locked on my blockchain wallet.
Please help me to come out from this situation. I am sending this to you as because I received the text message from USA also there was a attempt to login my blockchain wallet account from USA.
If you require anythings to know please contact with me.
Kind Regards XXXX XXXX XXXX
|
| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I hav
e a BlockChain Account. I wanted to move out. As soon as this intention was understood by BockChain, they have been trying everything to claim my XXXX assets and use it to their own benefit : - claiming there would be suspicious account access ( WITHOUT providing ANY proof for it, even at repeated explicit request ) - asking I would open another account with them ( because... that's what people like to do when their assets get stolen??? ) - refusing access to my own crypto access, so that I can move out - endless ( and slow ) response times, when asked them justification why they confiscated my assets and refuse to release them - I can't even see my assets in my balance anymore -...
Today I read in XXXX, the XXXX XXXX will impose a lot more regulation on companies like BlockChain Inc ( US ), and for good reason. I found out the hard way why that is SO needed.
I have been, for over a half month now, exposed to deeply unethical behavior and -de facto- plain robbery!!
I have registered multiple complaints here - to warn other people for this company ( and therefore also chosen to always make them public ).
THIS HAS TO STOP AND BLOCKCHAIN INC HAS TO BE BROUGHT TO JUSTICE.
|
| 12/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX I deposited XXXX in exchange for crypto-currency on BLOCKCHAIN.COM. This transaction along with the next 3 transactions were not sent to the wallet address that I provided. I have emailed them everyday since and submitted numerous support tickets as to why my funds have not been made available to the blockchain. This company does not offer phone support only online. I have had XXXX response from them since XX/XX/XXXX. I have submitted a handful of emails will be of our conversations. I am attaching 5 out of 40 emails that have been shared back and forth. You will see the negligence the support staff has for their customers and the inconsistent transparency to why my funds are still in their possession. It has been a month and my funds have been pretty much stolen from me. I have transaction history and pictures to show my crypto is still " sending ''. I feel that they have scammed me out of my money and have offered XXXX support or visibility into what is going on. I would like my last 5 transactions refunded to me immediately.
|
| 06/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I am very disappointed with BlockChain.com.
I had opened an account with them years ago, but as I wanted to move to another XXXX, they started to display some disturbing power abuse.
With various ( tech, non valid ) excuses, they locked my crypto, even even if by now finally most if that has been released. Only after more than a month did they agree they were wrong.
Despite that conclusion, they are doing it again now.
They still won't let me close my XXXX and move my remaining assets out.
Despite my repeated reaching out to them/ to their support team.
So, in XXXX : - I can't get my money out to my ( validated! ) XXXX account ( the same account I bought crypto from ), - I can't trade it out either ( to where I went with my crypto after this dreadful experience ), - their support is not answering mails, ( unprofessional ) - crypto that I got from an Airdrop was unilaterally taken rom my account about 2 weeks ago ( theft ) In short : they are -again, for a 2nd time in a row- hijacking my crypto assets and non-cooperative.
|
| 04/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
At this point, it is clear to me that BlockChain ( inc ) US is a total scam.
I had trusted with them all my crypto in ( what they call ) a rewards account. It means you trust your crypto with them and in return get higher interest on it.
When exchanges behave responsibly, they organize themselves such that they always have enough fractional reserve, so that when people what to leave/ check out, they can give back the crypto they were trusted with, to the people who own it.
Not the case with BlockChain ( inc ) US. For a half month already, they refuse to give me back my crypto- and refuse as well to tell em why. Obviously this stinks big time and reminds us ( sadly ) about the hybris of banks with devastating societal consequences only a decade ago. This calls for more regulation, ad minimum w.r.t. fractional reserve.
Meanwhile I consider my crypto stolen by BlockChain ( inc ) US and demand to be compensated for it. Aside the immediate return of my assets.
|
| 08/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Web |
|
|
I had a check that was sent our from the irs on XX/XX/ and it was for XXXX and this lady named XXXX XXXX and a guy named XXXX XXXX has gained control fo my check XXXX XXXX took money out my apex investment hub account and told me that she and XXXX XXXX paid to have the money concealed as taxes and I got to thinking that taxes was filed in my name and so I said to the XXXX XXXX I wanted my rmtaxes and they got mad and said I want suppose to call it taxes it was XXXX check but from my knowledge it was mailed from the irs and my child support was taken out XXXX taken out and they have taken my XXXX accounts by the directive of XXXX XXXX XXXX and he told her to take me accoutnof mine and my kids down and transfer to him as well as my irs federal tax return of XXXX and she changed my address in the irs online portal and had the check sent to a Pennsylvania address in a public housing unit inwhich I living in tennessee at XXXX XXXX XXXX XXXX tn XXXX XXXX XXXX XXXX
|
| 01/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have ~ {$65000.00} in crypto assets on blockchain.com. On XXXX XXXX XXXX, my account was locked from trading or withdrawal on the basis of identity verification. I started a support ticket then to get help and the support officer asked for information to process the ticket. I provided the information requested immediately, but did not hear back. I followed up continuously over the past few months on the online chat function as well as on the ticket. However, they kept referring me back to the ticket and asked me to reply to the ticket, which has received no response. I would like to withdraw my assets immediately. This is extremely unacceptable and the company needs to provide a satisfactory resolution path asap. Blockchain.com looks like a reputable platform with " security '' features, but it's simply not acceptable to take months for consumers to access and withdraw their assets. I would not recommend this platform.
|
| 03/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have a USD Balance of XXXX dollars at Blockchain.com and want to withdraw it. I am able to do all the other functions except withdrawing. When I want to withdraw I get an error message : " Oops, something went wrong here! You are not eligible to make deposits and withdrawals with this currency. '' I initially contacted the support in XX/XX/XXXX. Despite me reaching out on several occasions via chat and responding to their emails I'm not getting any response.
I then tried to get an solution via their Social Media channel but that did not help. ( I actually got spammed by people that wanted to abuse my issue ) Today ( XX/XX/XXXX ) I reached out again via chat but I was told that they are working on it and I have to be patient.
I don't think that this should be an issue that takes more than 3 months to solve. Moreover there is no communication from their side and sessions are just dropped.
|
| 05/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
First we got call from named XXXX XXXX my wife have some amount in her XXXX account which she has invest XXXX in XXXX which almost XXXX USD right now.We explained him we got no knowledge about crypto and he told us that he will help to withdraw that money, he told us to download XXXX & XXXX XXXX after that he told me to transfer fund to release above amount which I did, After that blockchain got involved they keep forcing us to make payment to release our fund they told us that amount is getting bigger same story to release fund we need to cash flow/liquidity transfer/mirror transactions etc they took our nearly total XXXX but still blockchain are sending us email saying we have above XXXX in blockchain wallet and forcing us to pay them another XXXX to release that above amount. At the end I think we got scammed. Please help us.
Thank you very much.
|
| 04/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
BlockChain.com has what they call " XXXX '' accounts ; essentially the platform can then use customer 's XXXX to make money themselves. In turn, customers get interest on their crypto from the platform.
Their promise is that at all times, you can swap money out of those " XXXX '' accounts. Only that is not true. It's been a small week (!! ) that they effectively hijacked my money.
Countless Emails were sent - I also reached out to their online chat - all to no avail.
My bet is they have been gambling way too heavily with their customer 's money without sufficient fractional reserve. Then they can't give me my money back. At least not on the short term. But that is ( I believe ) illegal.
I got a mail from them stating by when I would have my crypto back in my account but they failed to deliver on that promise.
|
| 10/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hi, I created an account with XXXX XXXX XXXX XXXX XXXX ( BlockChain ) sometime around XX/XX/2021. However I did not make any transactions till the XX/XX/2021. I made a total deposit of around XXXX USD.
However, my issue comes about when I try to withdraw the XXXX. I keep on getting the error " Invalid Withdrawal Amount '' and " Already has withdrawal pending on address : processing another transaction ... '' ( Kindly note that I have been trying to withdraw since the XXXX of XX/XX/2021 ).
I have reached out to the customer service team severally and none of the solutions they have provided seem to work. Its quite funny that one of the Agents asked me to send a XXXX XXXX XXXX so that he can help with my issue yet on the console, it is clearly stated that I shouldn't share with anyone
|
| 12/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have an account with Blockchain.com. I tried to transfer one XXXX ( cryptocurrency ) from my XXXX wallet to another wallet on XX/XX/2022 but the transaction is still pending as of today ( XX/XX/2022 ). I have reached out to their " support '' by email ( no other optional besides email ) multiple times and was told that my case has been forwarded to their internal department to handle. I was told that I was given a different support ticket # XXXX and the regular support team can not help me. They did not provide instruction of how to contact the internal team nor had anyone contacted me regarding ticket # XXXX. The price of one XXXX was about {$19000.00} when I initiated a transfer on XX/XX/2022 and the prices was {$16000.00} as of today. Please help!
Thanks, XXXX XXXX XXXX XXXX
|
| 11/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
They ( Blockchain.com ) have given me the runaround.
I have been cheated!!!
I want to take my money out!!! But I do not have a smartphone to get to the Gold step. Don't you get it!
I DO NOT HAVE A SMARTPHOEN TO GET SMS TO TAKE OUT MY MONEY!!!
DON'T YOU GET IT. I HAVE ACESS!!!!!
That's the problem!!! I can not be Gold verified because I do not have a smart phone to receive SMS. I am stuck and you are holding my money which I can not move out because I can not get Gold status!!!
Don't you people get it!!!! I am being denied my money.
I do not have a smartphone-it would cost me {$30.00} to rent just to get {$18.00} back. This is dishonest and cheating. Just to receive SMS. I can not do a GR code or a selfies of my license.
|
| 09/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/22 I tried to purchase XXXX from Blockchain. My purchase was for {$1200.00}. I had used them before without any problems. I received an email from them saying they thought my purchase was fraud. Same bank I used before. Nothing different from previous purchases. So I wrote back including my picture and personal information asking them just to release my money back to my bank. They still have my money. I have contacted them 7 times and sent my picture and the information they requested twice. I get nothing but their standard reply to complaints. 27 days is a ridiculous amount of time to wait especially since I did nothing wrong in the first place.
I was given 3 different ticket numbers.
XXXX, XXXX and XXXX
|
| 10/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I purchased XXXX from Blockchain.com using my debit card.
After the purchase, I tried to move my coins purchased to my personal secured wallet for storage.
When contacted customer service by chat to see why is it not letting me withdraw my coins, they sent link to a seperate support article which is not present anywhere in the website saying once the purchase is made, you cant withdraw your coins outside our exchange for 3 days. This is completly wrong business practice and not disclosed anywhere within the blockchain.com. i hope CFPB takes appropriate action and close its operation in the USA.
|
| 10/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
We have recently faced issues with using the Blockchain.com Wallet, regarding the correct display and loading of the balance page. The problem occurred recently, and many acquaintances and I have not been able to view our balance correctly, and the function to send and receive funds using the wallet.
The issue occurred on XXXX XXXX, 2021, on multiple accounts.
We believe is there is a server error.
We have already tried contacting Blockchain.com on two occasions, but we have yet to receive a response.
We ask for your assistance in trying to contact the company, so we can resolve the issue.
|
| 06/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On the XX/XX/2021 I had received a payment of XXXX Ethereum coins into my Blockchain wallet. I had wanted to exchnage this into a cryptocurrency called USDT. I sent the XXXX Ethereum, valuing XXXX GBP at the time to another wallet. However, my payment had not arrived.
I checked the website and it showed my transaction was under review. I read the XXXX XXXX XXXX and there was nothing about placing crypto transactions under review. I have contacted support a handful of times via email and twitter yet I have not received a response almost a whole week later.
This is causing me to lose money
|
| 08/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I need to withdraw my USD money from blockchain.com They say that I can do it only by wire. OK. I don't mind. But when I follow their instructions to withdraw my money the process is being blocked on one place all the time. During several days I try to explain them that I can not finish withdrawal because something is blocking the process. But they send me by email the same instructions which I know already and which do not work. They do not call me or contact me to fix an issue. Just simply repeat the same email with withdrawal instructions. I don't know how to withdraw my money.
|
| 01/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I transferred cryptocurrency into a Blockchain.com account. Then I transferred the cryptocurrency into a new exchange wallet on XX/XX/2022. As of today, the transfer is still pending and I can not track it. I reached out to support and they said flagged for security check. I advised that I want them to proceed with the transaction and close my account after the transaction is complete which they are failing to do. They are withholding my currency for their own benefits. I asked for an ETA which they failed to provide.
|
| 02/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I opened a Blockchain with {$5000.00} on the account to do trading and send money to another XXXX wallet I had, but I had problems with blockchain sending the money to my other wallet.
I tried canceling and try again but it didn't work. I tried sending the money back to my account and when I did the transaction it said it might take up to 5 business days, however, this was back in XXXX. I keep trying to get in touch with the customer service team but I don't get any answers.
|
| 09/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I met a person on XXXX XXXX years ago. Then in XX/XX/2021 I started sending him some money for investment/ loan thru bitcoin. I sent over XXXX to him over a period of 6 months. He sent me a check for XXXX that was part of my investment back but the check bounced. I am speaking to this man via video chat and he lives in XXXX. I have his drivers license info and where he lives. He told me he used the money to buy a house for his mom. He is refusing to give me the money back.
|
| 02/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Imposters posing as XXXX XXXX ( XXXX XXXX ) defrauded me of {$150000.00}. My hard earned money was converted into bitcoins that were transferred from Blockchain.com to a fake website called XXXX. Blockchain.com team says that I was in control of the wallet and that they reported the issue to their security team.
I can provide details of all transactions and even filed complaints with XXXX, XXXX, local police and Secretary of State of GA. Please help.
|
| 09/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
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I use a app called blockchain to buy and sell crypto XXXX ov XXXX I sent a payment ov XXXX to the normal details I have to send and this money didnt come to the account this time I have tried to email the company to sort this but I just get a ticket number and no reply after that its been like 4 month now am just wondering how this can be resolved Ive tried every effort to contacts it them with no clear response
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| 04/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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For over a half month now, BlockChain.com Inc ( US ) has stolen all my crypto and despite multiple complaints here and " conversing '' with them, they refuse to give my crypto back.
I can only conclude Blockchian.com is a Ponzi scheme so I'm here to warn as many other people as I can.
All of a sudden my money was gone -coincidentally as I wanted to check out of their scheme. Coincidence? I guess not.
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| 02/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
Servicemember |
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No response as of XXXX XX/XX/2023 regarding my request on XXXX XX/XX/2023 to withdrawal my cash funds to my linked bank account ( XXXX ). It has been over 30 days since I requested a withdrawal to my linked account. I have email numerous times regarding ticket # XXXX.
Transaction # XXXX Blockchain continues to hold my withdrawal request to my linked account ( XXXX ), Please assist XXXX XXXX XXXX
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| 05/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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On XXXX of XXXX I requested funds in my account to be transferred at the time it was {$250.00} now its {$170.00} and Ive requested to close my account 5 times very scared amount will drop again Ive tried on several occasions contacting blockchain but got no answer I wish to have my account closed and money mailed in a check this Blockchain wallet is a joke.
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| 05/18/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
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I deposited XXXXXXXX XXXX into Blockchain.com 's interest account last year XXXX. After using their services for till XX/XX/2022, I decided to withdraw the funds and interest earned which were deposited there. To my suprise, they have blocked my withdrawal and not offering a quick solution eventhough the documents requested were submitted to them.
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| 05/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
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I bought XXXX and attempted to withdraw. The company allowed me to buy XXXX and then froze the bitcoins when I attempted to withdraw. They requested documents and I sent them every document they requested. After I sent the documents, they have refused to respond. My XXXX has been frozen for almost 2 months now.
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| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I deposited {$10000.00} in cash with blockchain.com in my wallet and now I can not get the money back out.
I have filed multiple support tickets with the company with no response.
Do not use Blockchain.com, they also took {$15000.00} of cryptocurrency from me and will not allow me to move it.
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| 08/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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Someone on XXXX found me and told me about putting my money into Blockchain and getting a return from it. I proceeded to deposit I believe around {$3200.00}. They immediately took the money from the account and deleted all their information. I would like to get my money back. Thank you.
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| 05/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
Servicemember |
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in XX/XX/2020 I went to exchange crypto for dollars. The funds never came through and then I couldn't access my account. Then 98 percent of the currency was missing, and I am still locked out of my account. I can not get anywhere calling, emailing, or any other way. Please help
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| 01/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
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I bought XXXX on the Blockchain app. That went instantly, but when I tried to send it out they gave me a transaction ID that never registered on XXXX. Its stuck pending and nobody is there to speak to. Im just stuck in limbo here. This is ridiculous.
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| 08/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I generated a wallet ID and sent it over to my brother to transfer some XXXX. I never received money, even though the transaction was completed on my brother 's side. I reached out multiple times to the company and received no feedback.
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| 08/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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I've been trying to go in and out of my blockchain wallet and I have not been able to since about the XXXX or XXXX of XXXX I just recently moved a large sum of XXXX into my wallet and I'm having a lot of trouble accessing it
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| 06/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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I Have asked Block chain to remove my personal data that they are holding and to close my accounts.
They are refusing to after sevetal attempts to communiate with them they are declining to respond.
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| 07/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Trading with money over XXXX XXXX XXXX They want from me to pay this amount, 20 % for liquidation and theres signature from XXXX XXXX XXXX from your office XXXX
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| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
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blockchain.com locked my account and doesn't let me use my cryptocurrencies, doesn't have the option to send algorand to private account, so I don't use my coins
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| 12/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
Older American, Servicemember |
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bitcoin taken from acct without my permission. I even had two factor authorization at blockchain.com
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| 02/09/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Referral |
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| 02/03/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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| 01/24/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Wrong amount charged or received
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Web |
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| 01/19/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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| 01/10/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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| 01/01/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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| 12/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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| 12/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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| 12/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
Servicemember |
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| 10/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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| 07/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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| 07/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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- Confusing or missing disclosures
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Web |
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| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
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| 12/29/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Referral |
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| 12/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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| 04/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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|
Web |
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| 03/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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| 02/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Older American |
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| 10/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Postal mail |
Older American, Servicemember |
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