| 09/20/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I XXXX XXXX am writing to file a complaint against the financial payment platform Block , Inc. F/K/A Square , Inc. aka Cash App . I am requesting your assistance with putting an end to this matter.
The addresses for the company are listed below : Block, Inc. f/k/a Square, Inc. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX Block, Inc. F/K/A Square, Inc. - Cash App XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX On XX/XX/XXXX XXXX I received a CP2000 Notice - AUR control Number : XXXX from the Department of the Treasury Internal Revenue Service a copy of this document is enclosed hereto . The Notice CP2000 that I received proposes significant taxes and penalties that I might owe for missing and/or unreported income received via third-party card/network transactions ; namely, Block, Inc. F/K/A Square, Inc. and/or Cash App. As has been noted, Block , Inc. F/K/A Square, Inc. and/or Cash App inaccurately reported that I received {$40000.00} of income and/or payments. To point out, the account associated with Block , Inc. F/K/A Square, Inc. and/or Cash App was entirely created and used to receive/give gifts and reimbursements of personal expenses that I received and issued from and to friends, family, and associates. It appears that Block , Inc. F/K/A Square, Inc. and/or Cash App has some serious systemic problems and is reporting wholly inaccurate information on behalf of this account. It is also apparent that Block , Inc. F/K/A Square, Inc. and/or Cash App failed to update their records on behalf of this account. Allow me to explain.
The word/language Account within this document refers to Account No. established with the payment application and/or financial platform, namely, Block, Inc. F/K/A Square, Inc. and/or Cash App. The phone number that was associated with account is ( XXXX ) XXXX.
Below I have outlined a detailed breakdown of the inaccurate underreported payment card and third-party network transactions information reported by Block, Inc. F/K/A Square, Inc. and/or Cash App on my XXXX tax return. In addition, please allow this document to serve as a written statement explaining why the tax debt or portion of the tax debt is incorrect. To be specific, these transactions are NOT earned income.
In a nutshell, the information concerning the inaccurately underreported payment card and third-party network transactions reported by Block, Inc. F/K/A Square, Inc. and/or Cash App were NOT for any business transactions, earned income, or commercial activities.
As has been noted, Block , Inc. F/K/A Square, Inc. and/or Cash App erroneously reported to the Internal Revenue Service that I received {$40000.00} of income and/or payments via the Block, Inc. F/K/A Square, Inc. and/or Cash App application . I am aware that the previous threshold for business transactions was for more than 200 transactions per year, exceeding an aggregate amount of {$20000.00}. However, the transactions amounting to {$40000.00} received through the Block , Inc. F/K/A Square, Inc. and/or Cash App payment platform were specifically received for personal transactions such as personal expenses and reimbursements for meal, gifts, another other non-business activities. The transactions amounting to {$40000.00} received through the Block , Inc. F/K/A Square, Inc. and/or Cash App payment platform were not any earned income and thus should not have been generated or reported on Form 1099-K or my XXXX tax return. The American Rescue Plan of XXXX law is not intended to track personal transactions such as sharing the cost of a car ride or meal, birthday or holiday gifts, or paying a family member or another for a household bill.
To elaborate, I did not use the Block , Inc. F/K/A Square, Inc. and/or Cash App account for any business transactions, hence, for this reason, I did not report these transactions to the Internal Revenue Service on my XXXX tax return and Block, Inc. F/K/A Square, Inc. and/or Cash App should not have reported this erroneous information either . Put simply, the transactions within my account were for personal expenses, such as sending and/or receiving money between friends, family, and gifting, it is not required to report the transactions on the 1099-K Form and this information should not have been reported to the Internal Revenue Service in the first place. The American Rescue Plan Act of XXXX law is not intended to track personal transactions such as sharing the cost of meals, birthday or holiday gifts, or paying a family member or another for a household bill. The new rule is effective beginning with payment transactions settled after XX/XX/XXXX. Thus, since this law went into effect XXXX of XXXX, I should not be penalized for the transactions that occurred in the year of XXXX, and these transactions are not earned income. The Act clarifies that third-party network transactions include only transactions for the provision of goods or services.
The third-party network transactions information reported by Block, Inc. F/K/A Square, Inc. and/or Cash App on my XXXX XXXX return were not for business transactions, commercial activities, or any earned income ; therefore, I did not have an obligation to report these transactions. Again, these transactions were for personal gifts and reimbursements and thus should be not included or reported on my XXXX tax year. For these reasons, I disagree with the Internal Revenue Services determination concerning the Notice CP2000 AUR control Number : XXXX and I would like to dispute and request a further evaluation and or investigation on this matter.
On XX/XX/XXXX, I filled out Form 2624 - Consent for Third Party Contact and mailed this form to both the Internal Revenue Service and Block , Inc. F/K/A Square, Inc. and/or Cash App to authorize the Internal Revenue Service to contact third party Block , Inc. F/K/A Square, Inc. and/or Cash App on my behalf concerning the inaccurate underreported payment card and third-party network transactions information reported by Block, Inc. F/K/A Square, Inc. and/or Cash App to the Internal Revenue Service for the tax year of XXXX.
Block, Inc. F/K/A Square, Inc. and/or Cash App is a professional financial entity and advertises their platform to be a reputable finance app ; however, this is information is wholly untruthful. It has been reported that Cash App frequently has technical difficulties and computer processing issues.
In my situation, the account associated with Block , Inc. F/K/A Square, Inc. and/or Cash App was entirely created and used to receive/give gifts and reimbursements of personal expenses that I received and issued from a
nd to friends, family, and associates. It appears that Block , Inc. F/K/A Square, Inc. and/or Cash App has some serious systemic problems and is reporting wholly inaccurate information on behalf of these transactions. It is also apparent that Block , Inc. F/K/A Square, Inc. and/or Cash App failed to update their records on behalf of this account.
At some point in time, the account associated with Block , Inc. F/K/A Square, Inc. and/or Cash App was inadvertently converted to a business account without my knowledge. The account associated with Block , Inc. F/K/A Square, Inc. and/or Cash App was NOT used for the sale of goods or any services. Pursuant to the rules and regulations of Payment Card and Third Party Network Transactions Form 1099-K, it is not required to report gifts or reimbursement of personal expenses that I received from friends and family. It was my understanding that 1099-K Form does not apply to sending or receiving money between friends and loved ones, paying, or gifting. To repeat, I did not use the Block , Inc. F/K/A Square, Inc. and/or Cash App account for any business transactions, hence, for this reason, I did not report these transactions to the Internal Revenue Service on my XXXX tax return . Therefore, the proposed changes on the Notice CP2000 - AUR Control Number : XXXX for the tax year of XXXX should be adjusted, reversed, and/or removed.
On or around XX/XX/XXXX, it came to my knowledge that my Block , Inc. F/K/A Square, Inc. and/or Cash App account was inadvertently operating as a business account instead of a personal account. Thereafter, I immediately contacted Block, Inc. F/K/A Square, Inc. and/or Cash App to inform them about the mistake of this account being incorrectly categorized and improperly operating as business account instead of a personal account without my knowledge. Subsequently, I spoke with a Block, Inc. F/K/A Square, Inc. and/or Cash App representative , and I requested that Block, Inc. F/K/A Square, Inc. and/or Cash App convert and/or transition the inaccurate account XXXXo a personal account since it was somehow inadvertently operating as a business account. I informed the representative that this account should have never been categorized as a business account because I did not conduct, receive, or perform any of the transactions on this account for business purposes. Moreover, I specifically requested that Block XXXX Inc. F/K/A Square, Inc. and/or Cash App update their records and data system to reflect a true and correct record of personal transactions that occurred in the account between me, my friends, loved ones, and associates because these transactions were strictly for personal gifting and reimbursements purposes. Enclosed hereto as EXHIBIT A are true and correct copies of screenshot messages that I sent to Cash App Support via the Cash App chat feature on XX/XX/XXXX.
On XX/XX/XXXX, I noticed that my account had not been properly converted from a business account to a personal account. For this reason, I phoned Block , Inc. F/K/A Square, Inc. and/or Cash App support to attempt to rectify this issue. During this conversation, the Block, Inc. F/K/A Square, Inc. and/or Cash App representative walked me through the process on how to convert my incorrectly categorized business account to a personal account, and advised me that they would take whatever steps necessary to correct the mistake/issue. More importantly, the Block, Inc. F/K/A Square, Inc. and/or Cash App representative assured me that the company would make notes of this mistake and update their records and data system to reflect a true and correct record of the transactions that occurred in the account as personal transactions for gifting and reimbursements purposes. Furthermore, the Block , Inc. F/K/A Square, Inc. and/or Cash App representative promised me that I would not be held accountable for any penalties and there would be no repercussions for the mistake of the incorrectly categorized business account. To top things off, the Block, Inc. F/K/A Square, Inc. and/or Cash App representative informed me that since the transactions within my account were for personal expenses, such as sending and/or receiving money between friends, family, and gifting, it was not required to report the transactions on the 1099-K Form.
Given that Block , Inc. F/K/A Square, Inc. and/or Cash App is a professional financial entity and advertises their platform as the number one finance app in the App Store, I detrimentally, reasonably and foreseeably relied on Block, Inc. F/K/A Square, Inc. and/or Cash Apps statements and representations with regards to the correction of the incorrectly categorized business account to a personal account, and I believed that the company updated their records and data system to reflect a true and correct record of the transactions that occurred in the account as personal transactions for gifting and reimbursements purposes. To be clear, the transactions associated with the Block , Inc. F/K/A Square, Inc. and/or Cash App account were NOT related to any commercial goods or services. For this reason, I did not report these transactions on my XXXX tax return, and the proposed changes on the Notice CP2000 - AUR Control Number : XXXX for the tax year of XXXX should be reversed and/or removed.
On or around XX/XX/XXXX, it came to my knowledge that my account with Block , Inc. F/K/A Square, Inc. and/or Cash App had been compromised, hacked, and closed. Thereafter, I contacted Block, Inc. F/K/A Square, Inc. and/or Cash App to inquire as to why my account had been closed. Following this, I was informed by a Block , Inc. F/K/A Square, Inc. and/or Cash App representative that my account was closed because Block, Inc. F/K/A Square, Inc. and/or Cash App found activity on my account that was against their Terms of Service. Also, this activity was not specified. I was further informed that I would not be able to access any features on the application. During this conversation via Block, Inc. F/K/A Square, Inc. and/or Cash Apps chat feature, I informed the representative that I did not violate any of the Terms of Service and I requested that this issue/mistake be escalated to higher authority. Thereafter, I was told that I would be contacted through email by Block , Inc. F/K/A Square, Inc. and/or Cash Apps support team. However, up to the present time, I have yet to receive any communications from Block , Inc. F/K/A Square, Inc. and/or Cash App regarding rectifying these issues. I believe there were changes to my account information without my knowledge prior to the date that the account was compromised, hacked and closed. Furthermore, I never received a 1099-K Form from Block, Inc. F/K/A Square, Inc. and/or Cash App.
Enclosed hereto as EXHIBIT B are true and correct copies of screenshot messages that I sent to Cash App Support via the Cash App chat feature on XX/XX/XXXX.
Enclosed hereto as EXHIBIT C is a screenshot of the notice I received about my Block, Inc. F/K/A Square, Inc. and/or Cash App account being closed.
Enclosed hereto as EXHIBIT D is a screenshot of the notice I received revoking my access to my Block , Inc. F/K/A Square, Inc. and/or Cash App account and documents.
To date, Block , Inc. F/K/A Square, Inc. and/or Cash App has and continues to merely ignore the mistakes/issues and refuses to correct the errors on behalf of my account, XXXX tax return, and Form 1099-K. On XX/XX/XXXX, I sent Block, Inc. F/K/A Square, Inc. and/or Cash App a formal letter to notify them that they reported inaccurate payment card and third-party network transactions information to the Department of the Treasury Internal Revenue Service on behalf my XXXX tax return. To go even further, I contacted Block, Inc. F/K/A Square, Inc. and/or Cash App via the Cash App chat feature. Subsequently, I was instructed to contact the Cash App Taxes Department. To repeat, I am unable to access most features associated with the Block, Inc. F/K/A Square, Inc. and/or Cash App account because the account was compromised, hacked, and closed. Therefore, I am unable to reach out to the Cash App Taxes Department. Enclosed hereto as EXHIBIT D is a copy of the message I am presented with when I attempt to access my Cash App features.
Again, I have asked Block , Inc. F/K/A Square, Inc. and/or Cash App update their records to reflect that my account was incorrectly categorized as a business account instead of a personal account. I specifically requested that Block , Inc. F/K/A Square, Inc. and/or Cash App provide me and the Internal Revenue Service with a copy of this updated information. Furthermore, I requested that Block , Inc. F/K/A Square, Inc. and/or Cash App formally notify the Internal Revenue Service of these issues and/or mistake . Enclosed hereto as EXHIBIT E is a true and correct copy of the correspondence I sent to Block , Inc. F/K/A Square, Inc. and/or Cash App on XX/XX/XXXX.
Enclosed hereto as EXHIBIT F are true and correct copies of screenshot messages that I sent to Cash App Support via the Cash App chat feature on XX/XX/XXXX.
On Monday, XX/XX/XXXX, Block , Inc. F/K/A Square, Inc. and/or Cash App sent me an email in response to my correspondences that I sent on XX/XX/XXXX and XX/XX/XXXX. In this email, Block , Inc. F/K/A Square, Inc. and/or Cash App informed me that they want to properly address my 1099 claim and resolve my situation as quickly as possible. As such, Block , Inc. F/K/A Square, Inc. and/or Cash App requested that I provide their team with more information by contacting a professional tax advisor directly and contacting my local law enforcement agency. Enclosed hereto as EXHIBIT G is a true and correct copy of the correspondence received by Block , Inc. F/K/A Square, Inc. and/or Cash App XXXX XX/XX/XXXX.
There appears to be a lack of clarity and or a misunderstanding regarding my situation with Block , Inc. F/K/A Square, Inc. and/or Cash App and the proposed Notice CP2000. To point out, it is not my contention that I did not authorize or perform any of the transactions with regard to the account associated with Block , Inc. F/K/A Square, Inc. and/or Cash App . However, it is my contention that the account associated with Block , Inc. F/K/A Square, Inc. and/or Cash App was inadvertently converted to a business account without my knowledge. Hence, the Block , Inc. F/K/A Square, Inc. and/or Cash App account was inadvertently operating as a business account instead of a personal account. In addition, it is my contention that Block , Inc. F/K/A Square, Inc. and/or Cash App failed to properly update their records and correctly document that the account was inadvertently operating as business account instead of a personal account without my knowledge. For this reason, Block , Inc. F/K/A Square, Inc. and/or Cash App erroneously reported to the Internal Revenue Service that I received {$40000.00} of income and/or payments via the Block, Inc. F/K/A Square, Inc. and/or Cash App application .
Furthermore, it is my contention that the account was hacked on or around XX/XX/XXXX, and due to the account being hacked I do not have full access to my cash app features. On XX/XX/XXXX and XX/XX/XXXX, I sent Block , Inc. F/K/A Square, Inc. and/or Cash App formal letters to notify them that they reported inaccurate payment card and third party network transactions information to the Department of the Treasury Internal Revenue Service on behalf my XXXX tax return . Subsequently, I was instructed to contact the Cash App Taxes Department. To repeat, I am unable to access any of the documents, transactions, and features associated with the Block, Inc. F/K/A Square, Inc. and/or Cash App account because the account was compromised, hacked, and closed. Therefore, I am unable to reach out to the Cash App Taxes Department. Please be advised that I filed an identity theft report on IdentityTheft.gov because the account had been compromised, hacked, and closed. For this reason, I am not able to view/access any of the activities.
Per Block, Inc. F/K/A Square, Inc. and/or Cash Apps request , I was instructed to contact a professional tax advisor directly regarding this matter. Contacting a professional tax advisor to handle this situation is irrelevant because the information that Block , Inc. F/K/A Square, Inc. and/or Cash App reported to the Internal Revenue Service on behalf of my XXXX tax return should not have been reported in the first place. The account associated with Block , Inc. F/K/A Square, Inc. and/or Cash App was somehow inadvertently converted to a business account without my knowledge. The account associated with Block , Inc. F/K/A Square, Inc. and/or Cash App was NOT used for the sale of goods or any services. Pursuant to the rules and regulations of Payment Card and Third Party Network Transactions Form 1099-K, it is not required to report gifts or reimbursement of personal expenses that I received from friends and family. It was my understanding that 1099-K Form does not apply to sending or receiving money between friends and loved ones, paying, or gifting. To repeat, I did not use the Block , Inc. F/K/A Square, Inc. and/or Cash App account for any business transactions, hence, for this reason, I did not report these transactions to the Internal Revenue Service on my XXXX tax return and Block, Inc. F/K/A Square, Inc. and/or Cash App should not have reported this erroneous information either . Put simply, the transactions within my account were for personal expenses, such as sending and/or receiving money between friends, family, and gifting, it was not required to report the transactions on the 1099-K Form and this information should not have been reported to the Internal Revenue Service.
Per Block, Inc. F/K/A Square, Inc. and/or Cash Apps request , I was instructed to contact my local law enforcement agency and have agents submit a request for information to Block, Inc. F/K/A Square, Inc. and/or Cash App. On Thursday, XX/XX/XXXX, I visited the XXXX XXXX XXXX XXXX XXXX Department XXXX XXXX XXXX XXXX XXXX with regard to my contention that my account with Block , Inc. F/K/A Square, Inc. and/or Cash App had been compromised, hacked, and closed. I was told that this situation is not under their legal umbrella to handle based on the mere fact that this is a Block, Inc. F/K/A Square, Inc. and/or Cash App policy issue.
On Monday XX/XX/XXXX, I contacted Block, Inc. F/K/A Square, Inc. and/or Cash Apps legal department via email to clarify my contentions. In addition, I notified Block , Inc. F/K/A Square, Inc. and/or Cash App that their requests calls for information not relevant to the subject matter of this action nor reasonably calculated to lead to the resolution of this matter. Subsequently, I was instructed to contact Cash App support. Enclosed hereto as EXHIBIT H is a true and correct copy of the correspondence received by Block , Inc. F/K/A Square, Inc. and/or Cash App XXXX XX/XX/XXXX.
As can be seen, Block , Inc. F/K/A Square, Inc. and/or Cash App is on a wild goose chase in an effort to avoid correcting the mistake of this account inadvertently operating as a business account instead of a personal account. In this situation, Block , Inc. F/K/A Square, Inc. and/or Cash App is not acting adequately fair to rectify this situation.
Block, Inc. F/K/A Square, Inc. and/or Cash Apps actions are baffling, and fail to adhere to any decent standards of business conduct. If Block , Inc. F/K/A Square, Inc. and/or Cash Apps employees had properly updated their records and correctly documented that the account was inadvertently operating as business account instead of a personal account without my knowledge, this whole situation could have been avoided.
Enclosed hereto as EXHIBIT I is a true and correct copy of my identity theft report ; a copy of Form 2624 - Consent for Third Party Contact ; Notice CP2000 AUR control Number : XXXX dated XX/XX/XXXX ; and a copy of the letter sent to Block, Inc. F/K/A Square, Inc. and/or Cash App on XX/XX/XXXX.
Based on the foregoing, I am respectfully requesting that that Block , Inc. F/K/A Square, Inc. and/or Cash App update their records to reflect that my account was incorrectly categorized as a business account instead of a personal account. Please provide me and the Internal Revenue Service with a copy of this updated information. Further, I am requesting that Block , Inc. F/K/A Square, Inc. and/or Cash App formally notify the Internal Revenue Service of the mistake.
This letter is not intended to be a complete recitation of the facts or statement of my position. This letter is written without waiver of, or prejudice to my rights and remedies at law and/or in equity, all of which are hereby expressly reserved.
I sincerely appreciate your time, attention, and consideration. Please do not hesitate to contact me at either the address or phone number included below.
Cordially, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX XXXX, CA XXXX Phone No. ( XXXX ) XXXX XXXX XXXX
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| 10/27/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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On XX/XX/XXXX, I authorized XXXX XXXX from XXXX XXXX XXXX ( the merchant ) to charge my XXXX XXXX card {$19000.00}. She did the transaction and it was declined. I checked my email and there was an email from XXXX asking me to confirm the transaction and I confirmed that I approved/recognized it, but it still prompted me to call XXXX. Upon calling XXXX, the representative asked me if I recognized/approved the transaction and I said YES and asked why I had to call, since I replied YES that I recognized/approved it in the email. He did answer but told me that I was now good and could proceed with the merchant re-submitting the charge/transaction. It was re-submitted and APPROVED -- she sent me a receipt from her Square account. I also had an email stating it was approved. Then, on XX/XX/XXXX, XXXX told me that she still hadn't gotten the money! By XX/XX/XXXX, she said she still hadn't been paid so I called XXXX with her on the phone. XXXX from XXXX investigated and said he saw that on XX/XX/XXXX, XXXX ACCIDENTALLY opened a dispute for the amount on MY BEHALF, even though I did NOT dispute it!!! He apologized and told me he would CANCEL it and by XX/XX/XXXX, the merchant would be paid the {$19000.00}. On XX/XX/XXXX, the merchant and I called again because the merchant/XXXX XXXX wanted to be certain XXXX would pay them. Now, I was told by XXXX that they were going to send me a NEW card because my old card was cancelled due to the dispute/fraud ( this is the first time I heard this ). Then the XXXX agent, XXXX, said once my new card came, the charge would go through for the merchant. I asked to have the card sent to me overnight and he agreed to pay for the charge of the overnight fee. The card did come on the XXXX and sure enough, the charge now appeared on my XXXX app as a debit, and there was no longer the credit ( prior prior to this there was a debit for the {$19000.00} and then a credit and then on the XXXX another debit for the {$19000.00}. This is way better if I dictate. to this there was a debit for the {$19000.00} and then a credit and then on the XXXX another debit for the {$19000.00} ). However, days and days pass by, and the merchant, XXXX, still had not received the payment. So I called XXXX again, and they said that the payment had been sent and that her processor for the transaction, Square, had the funds, and it was beyond XXXX 's control. XXXX even sent me a letter dated XX/XX/XXXX which stated that they had investigated the claim and that they thanked me for letting them know that the charge was not questionable and that I would have a debit/charge on my upcoming statement, which closed on XX/XX/XXXX. I sent this to the merchant to show her the confirmation from XXXX. Meanwhile, she was dealing with her third-party processor, Square, which told her that they opened a dispute case and it takes 90 days to resolve it. They told her it could take until XX/XX/XXXX before they could resolve the dispute and release the funds to her. she showed them my XXXX account which shows that I was debited for the {$19000.00} and even showed them the letter dated XX/XX/XXXX from XXXX that showed that I'll confirm that there was no dispute and that they were charging my card for the full amount of the transaction. However, Square told her that that was not enough and they needed more explicit documentation from XXXX that stated I canceled the dispute and any future re-dispute. And they said that once this was completed, and I informed XXXX that it was completed, that she let Square via her Square dashboard, so that they could then verify with XXXX that the dispute was canceled and only then when they release the disputed funds to the merchant, XXXX XXXX. I called XXXX to request this and they told me they do not make detailed, customized specific letters and they said they only send the letter like they sent me from XX/XX/XXXX. I asked for managers and they all said the same thing. They told me that Square could call their merchant accounts department to discuss the case and any questions or concerns that they had.On XX/XX/XXXX, I authorized XXXX XXXX from XXXX XXXX XXXX ( the merchant ) to charge my XXXX XXXX card {$19000.00}. She did the transaction and it was declined. I checked my email and there was an email from XXXX asking me to confirm the transaction and I confirmed that I approved/recognized it, but it still prompted me to call XXXX. Upon calling XXXX, the representative asked me if I recognized/approved the transaction and I said YES and asked why I had to call, since I replied YES that I recognized/approved it in the email. He did answer but told me that I was now good and could proceed with the merchant re-submitting the charge/transaction. It was re-submitted and APPROVED -- she sent me a receipt from her Square account. I also had an email stating it was approved. Then, on XX/XX/XXXX, XXXX told me that she still hadn't gotten the money! By XX/XX/XXXX, she said she still hadn't been paid so I called XXXX with her on the phone. XXXX from XXXX investigated and said he saw that on XX/XX/XXXX, XXXX ACCIDENTALLY opened a dispute for the amount on MY BEHALF, even though I did NOT dispute it!!! He apologized and told me he would CANCEL it and by XX/XX/XXXX, the merchant would be paid the {$19000.00}. On XX/XX/XXXX, the merchant and I called again because the merchant/XXXX XXXX wanted to be certain XXXX would pay them. Now, I was told by XXXX that they were going to send me a NEW card because my old card was cancelled due to the dispute/fraud ( this is the first time I heard this ). Then the XXXX agent, XXXX, said once my new card came, the charge would go through for the merchant. I asked to have the card sent to me overnight and he agreed to pay for the charge of the overnight fee. The card did come on the XXXX and sure enough, the charge now appeared on my XXXX app as a debit, and there was no longer the credit ( prior prior to this there was a debit for the {$19000.00} and then a credit and then on the XXXX another debit for the {$19000.00}. This is way better if I dictate. to this there was a debit for the {$19000.00} and then a credit and then on the XXXX another debit for the {$19000.00} ). However, days and days pass by, and the merchant, XXXX, still had not received the payment. So I called XXXX again, and they said that the payment had been sent and that her processor for the transaction, Square, had the funds, and it was beyond XXXX 's control. XXXX even sent me a letter dated XX/XX/XXXX which stated that they had investigated the claim and that they thanked me for letting them know that the charge was not questionable and that I would have a debit/charge on my upcoming statement, which closed on XX/XX/XXXX. I sent this to the merchant to show her the confirmation from XXXX. Meanwhile, she was dealing with her third-party processor, Square, which told her that they opened a dispute case and it takes 90 days to resolve it. They told her it could take until XX/XX/XXXX before they could resolve the dispute and release the funds to her. she showed them my XXXX account which shows that I was debited for the {$19000.00} and even showed them the letter dated XX/XX/XXXX from XXXX that showed that I'll confirm that there was no dispute and that they were charging my card for the full amount of the transaction. However, Square told her that that was not enough and they needed more explicit documentation from XXXX that stated I canceled the dispute and any future re-dispute. And they said that once this was completed, and I informed XXXX that it was completed, that she let Square via her Square dashboard, so that they could then verify with XXXX that the dispute was canceled and only then when they release the disputed funds to the merchant, XXXXXXXX XXXX. I called XXXX and requested exactly what XXXX told the merchant, XXXXXXXX XXXX, and they told me that they do not right customized specific detailed letters like they requested. They told me that the letter they gave me on XX/XX/XXXX should've been sufficient enough for Square. However, Square told the merchant that it was not sufficient. XXXX also advised that Square call there Merchant account XXXX number in which they said there's no whole time and they could discuss the matter with XXXX directly. I informed the merchant, XXXX XXXX, to inform Square regarding the XXXX merchant account number that XXXX advise that Square call in order to have clarification about the dispute cancellation. The merchant told me that Square said they can not get through and that they've tried reaching XXXX several times, even though XXXX said that this could not be the case because they are easy to reach when using that merchant account number. The merchant has texted or emailed me virtually every other day since this time, namely, since XX/XX/XXXX, telling me that I need to call XXXX and get them to do this despite me telling her that I've called and XXXX told me the only thing that they could do is advise me to show them the letter from XX/XX/XXXX, XXXX the merchant, XXXX XXXX XXXX even accuse me of making them chase their money, as though I was the reason why they were not being paid. XXXX told me that the money was paid to her Square account, and that they had nothing to do with the dispute that Square opened for 90 days. When I spoke to the manager, XXXX, from XXXX on XX/XX/XXXX, she was confused as to why Square was still holding the funds and again confirmed that she could not provide a customized letter. XXXX also stated that the merchant, XXXX XXXX, received a letter from XXXX around the same time that I received mine, which was dated XX/XX/XXXX, giving her a synopsis of the fact that the dispute had been canceled. When I asked the merchant, if she received a letter from XXXX, she denied ever receiving a letter. Furthermore, XXXX, the manager at XXXX in the customer service department, told me that as of XX/XX/XXXX, my monthly statement would close, and that I would receive a new statement which showed the reversal of the dispute, and would reflect the money that XXXX, namely, the XXXX that I paid on XX/XX/XXXX as well as an additional payment that I made on XX/XX/XXXX to XXXXXXXX XXXX in the amount of {$20000.00}. That transaction was successfully completed because prior to doing the transaction. I called XXXX and demanded that the fraud department get on the phone and listen to me give XXXX pool the authorization to charge the account for the {$20000.00} so that there would be no fraud alert and this transaction was successful. So the merchant had been paid {$8000.00} from my bank account for the first payment, {$19000.00} in the second payment, which she still had not received due to all of the above issues with Square holding the money while it was being disputed, even though there was no longer a Dispute because the dispute was canceled and the merchant also received the {$20000.00} payment on XX/XX/XXXX, but yet accused me of making them have to chase their money, as though it was my fault, and as though I've owned XXXX XXXX and can control what they wouldn't would not do, namely, give her, the letter that Square wanted, the customized letter that they were insisting that they needed in order to release her funds. In the meantime, the merchant, XXXXXXXX XXXX refuse to complete the fourth part of the project until they received the money that they are processing company, Square would not release to them. So they were penalizing me because they're Merchant processing company, Square, was not releasing the funds to them. My backyard looks a mess because my pool is empty and has stagnant rainwater and debris in it. My iron fence is ripped off the hinges, and there is piping for the pool all over the backyard as well as tire tracks Through the grass. They left our yard a complete mess in retaliation for their own merchant processing company, Square, not releasing the {$19000.00} to them while they await proof of cancellation from XXXX XXXX, despite the fact that I gave them the letter dated XX/XX/XXXX, and I even gave them the screenshot of my XXXX app which shows I owe {$40000.00} to XXXX as of XX/XX/XXXX. I even sent XXXX pulls a copy of my XXXX statement which clearly shows a reversal of the dispute, and clearly shows the {$19000.00} as being a charge on my account. So on XX/XX/XXXX, when I was on the phone with XXXX, the XXXX XXXX supervisor in the customer service department, she also told me as of XX/XX/XXXX, the XXXX XXXX dispute window of 30 days would officially close and that would also yield a letter to XXXX XXXX again. so XXXX ESSENTIALLY said, at that point, the merchant, XXXX XXXX, would actually have a second letter from XXXX XXXX, confirming that the dispute was resolved. However, XXXX XXXX, represented by XXXX XXXX, still says to this day, XX/XX/XXXX, that they have never received any letter from XXXX XXXX in XX/XX/XXXX around the XX/XX/XXXX date that I receive mine nor any letter from the XX/XX/XXXX time. That XXXX, the XXXX XXXX customer service supervisor said that they would receive. So at this point, after calling XXXX XXXX on my own for the past five weeks, almost 2 to 3 times per week and also being harassed by XXXXXXXX XXXX as though I'm lying and that I'm evading a payment, I feel victimized and I feel that I am being discriminated against in the fact that they are acting as though I am, a disloyal customer who has breached the contract by not paying them. and therefore refusing to complete the fourth and final part of our project. Meanwhile, in my opinion, they have breached our contract, because I've provided three consecutive payments in good faith, and they have now for the past 3 to 4 weeks, left our home in disarray and disrespected us by allowing our property to look a mess while they have issues with Square, which is their third-party credit card processor, and is a dispute that they have with Square not me because I diligently paid on time for the second part of the project, again on XX/XX/XXXX, and again, paid for the third part of the project on XX/XX/XXXX with the same XXXX account and that payment cleared. So they already know from two of the three payments clearing, that I am a customer who pays for services rendered and clearly the issue was not with me, but with their Square account but yet they are holding it against me, and my family and penalizing us. at this point, I feel that I should tell them if they don't complete the project in the next five days, that I will have to seek another contractor to complete the project and restore dignity and respect to our home. I feel that I have been victimized by all three parties, namely XXXX XXXX for making the agree. Just tremendous error for opening the dispute/fraud claim, square for holding the funds hostage for 90 days, which is absolutely ridiculous, even though they have sufficient information that I provided to the merchant, XXXXXXXX XXXX to ensure that the transaction is approved from my end, and that the dispute has been resolved based on the XXXX XXXX letter dated XX/XX/XXXX as well as my XXXX XXXX app that shows the reversal as well as my XXXX XXXX XXXX statement that clearly states in black-and-white that the dispute was reversed and I also feel that XXXX XXXX is just as guilty as XXXX XXXX and Square because they unlawfully stop working on the project despite having clear confirmation that I paid the bill especially since XXXX has been on at least 8 to 10 calls with me and XXXX XXXX, and has heard everything regarding the case, and knows for a fact that I paid it and can even see it from the statement and the XXXX app.
All three of these entities are in the wrong, and should be admonished, and I should have financial reparations for the anxiety, anguish, stress, and lost wages. I incurred due to not being productive at work, since I've spent more than XXXX hours, dealing with this, ridiculous, unacceptable, inexplicable situation. I even had to ask XXXX, the customer service manager at XXXX XXXX, to allow me an additional 30 days of no interest from XX/XX/XXXX through XX/XX/XXXX. Just in case this dispute is not settled by square, because I don't trust making the payment to XXXX XXXX if Square keeps the money and doesn't pay the merchant because then I'll be out of {$19000.00} twice because then I will still have to pay the merchant. XXXX said that she would allow the additional 30 days of interest free time, so that I don't incurred additional fees while I'm waiting for Square to reach their resolution by XX/XX/XXXX. XXXX also gave me a {$250.00} statement credit for my stress is restitution but I told her I need {$250.00} for every hour that I spent dealing with this situation or at least 10 times the amount of money that I paid which is {$19000.00} in reward points which would be XXXX reward points, and she declined. I asked her to escalate it to her supervisor, and her supervisor called me back, and told me that by no means could she do that either. Her name is XXXX. I've never been in a situation, trying to prove that I paid something and disputing a fraudulent dispute, where I have to prove that a disputed payment is a mistake and that I clearly intentionally made the payment!! The whole thing is preposterous. Please help me.
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| 01/24/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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Hi After talking to a FBI person on Thursday about this recent fraud.
I am sending this to prove that XXXX XXXX, XXXX XXXX XXXX and cash apps claim it could only be me I learned this on last Friday from a field officer. And it has to do with all the cash app on all accounts. XXXX XXXX and cash app claimed it could only be me, I learned Friday it could be anyone by two simple ways one add your account intercepting a text and adding to your phone. The next is to use your debit card on someone elses account and just change the name on account. Which my fathers helper and mine XXXX XXXX and her boyfriends XXXX and XXXX did a lot it seems.
This is the new info in the photos attached.
I believe XXXX XXXX and cash app both owe my apology and one owes me and my father money for this and a car I sold because of it.
Here is what I found out from the officer. And I try it.
1 ) I find out that anyone can add your cash app to their phone and I tried it all they need is two seconds or access to your Imessage or to get the text.
2 ) I was able to put cash app on four phones at once two where not my phones at same time.
3 ) I also found out that even without that access with a debit card or atm card they add it to their account and they can change the name on their profile and it will look just like you did it.
4 ) they need to know what the name is on your account. NOT YOUR cashtag. I tried this I took a debit XXXX XXXX edited the name did a cash add and cash out.
a ) said XXXX XXXX cash add on my cash app account XXXX b ) then try same debit card on another phone and not my account XXXX XXXX XXXX c ) I use my other phone and add this cash app. do XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) then I use another phone not my cash app account and my debit card XXXX with name XXXX XXXX on my debit card on another account and XXXX XXXX XXXX says XXXX XXXX - XXXX so all these XXXX XXXXXXXX transactions say " J '' on cause anything else would be tell they hacked my computer. after I report to cash app in XXXX that XXXX comes out while I and in XXXX XXXX XXXXXXXX XXXX XXXX for a XXXX XXXX XXXX as a result of a XXXX XXXX leak in XXXX house. XXXX XXXX XXXX XXXX
cash app said how do you know I hand entered all the cash app transactions on my account from XXXX XXXX to XX/XX/XXXX when I switch to using XXXX and XXXX XXXX and do not use cash app thought I was safe and form XX/XX/XXXX to XX/XX/XXXX there is XXXX more in cash adds and I am not using at all and not looking.
XXXX XXXX knew this and cash app did nothing and I believe only one of two sets of people XXXX XXXX and XXXX XXXX the story is important cause XXXX knew this from the cfpb report he received.
but I owned a business for 20 years and was audited four times without change to my taxes. really proud of what I did. I had a XXXX credit rating one month later I would never have credit again. I sold everything a parking lot and our place at XXXX XXXX and I can not stop this. We lose everything our entire life to these fraud people. and have to sell house I sell everything I had cars, motorcycles, scooters, computers, XXXX in fitness equipment trying to survive and help dad cause he took such good care of me.
A ) We get XXXX after everything paid on escrow. my dad found a place he liked and I wanted to be away from the fraud people.
B ) we did not want to put the money in XXXX or XXXX where all this fraud happened and we open a account at XXXX XXXX
C ) we get the XXXX XX/XX/XXXX and have to stay in house six weeks cause of XXXX I find a place in XXXX away from the persons who did this and find out who.
D ) two days before I move into this house I paid for a year of rent for. the landlord XXXX XXXX asks for the trust documents, the invoice for the house, the front and back of all debit cards, the bank statements, XXXX ) on XX/XX/XXXX th pay him for year of rent plus unlawful deposit of XXXX.
F ) two days after paying XXXX just as in XX/XX/XXXX XXXX these cash app debits happen on my dads trust account and joint account.
G ) In the next three months XXXX goes out of XXXX XXXX and I had no idea. the XXXX in investments.
H ) I lose the cash app card XX/XX/XXXX on my way to help my dad with XXXX XXXX XXXX XXXX he started and to see my mother grave and put flowers on it for dad.
I ) I take all the money out of cash app on XX/XX/XXXX as I said before. this is directed at XXXX XXXX and cash app for saying it could only be me. they has a serious security problem and to nothing for people who can not read and write or disabled people and I believe should be sued for elder abuse, fraud poor security, poor support. for disabled.
so in 9 months I only use cash app for XXXX investments and sold them. I used to get a battery for used car. when this cash app thing starts did treatments for severe anxiety disorder. I could not believe this happened again.
some other facts 1 ) I had had cash app since XXXX when I was still making XXXX a month from my yoga school in four years I added XXXX to cash app.
2 ) In the next three months XXXX goes out of XXXX XXXX and I had no idea. the XXXX in investments.
3 ) I lose the cash app card XX/XX/XXXX on my way to help my dad with XXXX XXXX XXXX XXXX he started and to see my mother grave and put flowers on it for dad.
In the next six months from XXXX of XXXX there is XXXX more taken out of cash app. I shut down after seeing XXXX in cash ads in XXXX when I am in hospital with XXXX and triple pulmonary embolism.
I move to LA to get away from the fraud and walked right into this trap and as I said It can only be XXXX XXXX and her boyfriend XXXX or XXXX XXXX and XXXX XXXX and XXXX did this to another guy all I know is the guy sued XXXX for unlawful deposit his mothers trust was gone and he was just like me and XXXX tossed him out on the street after stealing all he had with this story about how horrible he was and I bet XXXX did it. he knew that cause of my credit and everything I was the perfect target he had the list of every asset and each account and the wifi password his buddy used being 30 feet away. the only way that works.
when XXXX asked for this info about my life I did a background check he had zero cash and needed that XXXX and then robs me for helping him.
when I confronted him XXXX said you better pay me for another year and that was every dime in the account.
XXXX XXXX closed the trust accounts and made a XXXX investigation on me and never follow up cause I paid XXXX to my dad to save his house and trust to get a car and place to live medical car.
I take my dad to bank in XXXX California XXXX XXXX XXXX bank the manager saw no notes from the XXXX XXXX XXXX manager. we go back next day to get statements from her she gives us nothing said the account was closed and to call the office of the president who never returns my calls never gives the statements it was anyone who saw or had my debit card and to use the name " j '' on the cash app account in the name section is just a guess that could not be wrong.
I have XXXX total spending other than the atm fraud and cash app fraud. again one person living alone with two dogs and XXXX a month in dog food? I have XXXX total XXXX XXXX for the year and there is XXXX a month. XXXX XXXX on his last day when he waited three months for me to sell my car to steal that too. a XXXX XXXX driver pulls up and says is XXXX XXXX there and my neighbor XXXX says he is right there in the bedroom and I go outside thinking I finally have him. XXXX grabs food runs inside and I go inside to check my camera on the parking lot and it was off. the only one offline.
this these are some of the person to person to XXXX she had the access to do this too. And changes her name often.
XXXX XXXX XXXX Sent XXXX USD ( {$200.00} ) {$0.00} ( {$200.00} ) PAYMENT SENT here XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sent XXXX USD ( {$150.00} ) {$0.00} ( {$150.00} ) PAYMENT SENT XXXX XXXX XXXX XXXX XXXX XXXX XXXX PDT Sent XXXX USD ( {$100.00} ) {$0.00} ( {$100.00} ) PAYMENT SENT hey I lost my wallet XXXX XXXX Your Cash XXXX XXXX XXXX XXXX Sent XXXX USD ( {$190.00} ) {$0.00} ( {$190.00} ) PAYMENT SENT XXXX XXXX Your Cash XXXX XXXX XXXX XXXX Sent XXXX USD ( {$1.00} ) {$0.00} ( {$1.00} ) PAYMENT SENT XXXX XXXX Your Cash XXXX XXXX XXXX XXXX Sent XXXX USD ( {$700.00} ) {$0.00} ( {$700.00} ) PAYMENT SENT XXXX XXXX Your Cash XXXX XXXX XXXX Sent XXXX USD ( {$65.00} ) {$0.00} ( {$65.00} ) PAYMENT SENT XXXX Your Cash XXXX XXXX XXXX Sent XXXX USD ( {$45.00} ) {$0.00} ( {$45.00} ) PAYMENT SENT XXXX XXXX Debit XXXX XXXX XXXX XXXX Sent XXXX USD ( {$100.00} ) {$0.00} ( {$100.00} ) PAYMENT SENT shopping XXXX Your Cash XXXX XXXX XXXX Sent XXXX USD ( {$300.00} ) {$0.00} ( {$300.00} ) PAYMENT SENT to get the garden of life vitamins Bianca Your Cash paid XXXX XXXX of XXXX just like the cash add in XX/XX/XXXX couple days later more these transfers start off the cards given to him to prove he could take advantage of me and my dad.
He did this two years ago to another guy just like me. I am the perfect victim for this no family other than dad with XXXX or at least in contact with and my credit destroyed after 20 years of hard work and weeks from retiring and those guys did that cause if I retired and helped my dad the guys at wells fargo could no longer steal so they took all we had then had to destroy all my credibility too. Cause my irs record of audits four times over XXXX substantiated every time zero change to my taxes and XXXX credit rating I worked hard for but I am working that this guy just knew he could get away with this.an it starts each time for two years we get money for two years XXXX XXXX was just he first and XXXX XXXX the last cause this person just changed the account name and then also used my applepay XXXX XXXX XXXX Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX Cash in USD {$2000.00} {$0.00} {$2000.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX Cash in USD {$2500.00} {$0.00} {$2500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX Cash in USD {$2000.00} {$0.00} {$2000.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX Cash in USD {$2000.00} {$0.00} {$2000.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX Cash in USD {$1000.00} {$0.00} {$1000.00} TRANSFER DEPOSITED Your Cash But XXXX and XXXX her boyfriends I thought where my only friends now I am not so sure, they took good care of my dad but maybe only to do this. XXXX changes her name several times and I only owed her XXXX for helping and there is almost XXXX in payments to her and she kept changing her name on her account over and over.
PHOTOS The picts of the XXXX XXXX cash adds I know of there might be more. They refuse to give us the statements. The name J and nothing else safe bet if you did not know what name I used on account. So anyone could have done this.
Next is the photos of my XXXX used on two different accounts on two different phones just changing the name see I changed to XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX and did cash ads and minus on two different accounts on cash app and you can not tell the difference this is serious security problem.
Then the statements I sent out showing the blue cash adds every statement I ever got from cash app was green so these blue ones have a extra page if you look at bottem printed on same computer and same printer. Someone was color blind and made those and all the cash adds say negative and then after telling cash app they become positive.
Then XXXX changing her name is significant I guess cause she knew I guess. But I started telling cash app this in XXXX of XXXX and it continued even when I thought I had shut off and changed the card but they where using the XXXX XXXX card and then trying to cover up.
1 ) I find out that anyone can add your cash app to their phone and I tried it all they need is two seconds or access to your Imessage or to get the text.
2 ) I was able to put cash app on four phones at once two where not my phones at same time.
3 ) I also found out that even without that access with a debit card or atm card they add it to their account and they can change the name on their profile and it will look just like you did it.
4 ) they need to know what the name is on your account. NOT YOUR cashtag. I tried this I took a debit master card edited the name did a cash add and cash out.
a ) said XXXX XXXX cash add on my cash app account XXXX b ) then try same debit card on another phone and not my account XXXX XXXX XXXX c ) I use my other phone and add this cash app. do XXXX XXXX XXXX XXXX XXXX XXXXXXXX d ) then I use another phone not my cash app account and my debit card XXXX with name XXXX XXXX on my debit card on another account and XXXX XXXX XXXX says XXXX XXXX - XXXX
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| 04/25/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with overdraft
- Overdraft charges
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|
Web |
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I : is to be referred to for both XXXX XXXX XXXX XXXX XXXX simultaneously as to anything that pertains to either if one wishes to or have to respond to any business pertaining to this situation.
I have had an altercation with someone I owe as a result of my money being absent at the time I needed to pay someone something. I have been assaulted as a result of the transaction ( XXXX ) pending even though my account did not have enough funds to make the purchase.
I exited out of my browser and closed the tabs relating to the creation of the transaction ( XXXX ). Re-entered the browser and went back to the tab after closing them down completely along with the app completely. Now unless you want to ask XXXX if this is true as far as diagnostics go then by all means you have my cooperation and that will be at a separate non-negotiable dealing. Each time I was shown the total to be money ( s ) totaling {$10.00}. I got into XXXX in which at I wasnt able to remove myself from the situation because I was pent down and having an XXXX XXXX paired with a sciatic nerve in my back that restricts my inhalation and I could not remove myself from the situation because my life was being threatened by my body because of the unavailable cash. If I did not faint my chest would have arrested completely without sufficient airflow to my understanding and even then I didnt know if I would wake up or not after. These transactions were made not peer to peer, but was made with their cash card. I do not have an overdraft allowance. Cashapp says these transactions were voided, but whether they were voided or canceled by the merchant or the card company after I, the cardholder, already pleaded to have removed and returned was denied. Whilst that was still happening my injuries incurred and are still incurring. Does the company Cashapp deny that at the time of this happening that I was injured and that is because of Cashapp posting cash for these transactions in which was never supposed to be posted in any fashion or reasoning? Cashapp has evaded this question to no avail to Local and Governmental Authorities. This whole ordeal has caused me a great toll of emotional distress and pain and suffering. I want a resolution of {>= $1,000,000} for the Cost of Preventing a Fatality {>= $1,000,000} for the Emergency Implemented Value of Cost of Averting a Fatality. {>= $1,000,000} for the XXXX XXXX XXXX XXXX XXXX {>= $1,000,000} as for what is satisfactory to ( me ) about this situation NON-NEGOTIABLE due upon the acknowledgment that these transactions ever pended or voided for this matter.
Whether the transaction ( XXXX ) were voided or canceled Cashapp can not deny that the injuries that I incurred occurred because of them and they have let this misery fester to extraordinary lengths. If Cashapp will not admit their blame then XXXX XXXX XXXX will have to corroborate their guilt. To agree that XXXX XXXX was able to void the transaction ( s ) or that they were voided at all means to agree that they pended and XXXX XXXX did not allow that. Cashapp did. Because the total they wanted and the total they displayed to me is irrelevant when I dont HAVE ENOUGH CASH. Whether I was under the impression of that or not you whoever I is or the company Cashapp to keep things direct cant deny or delay remedying me for what Cashapp has caused me. Ill deal with XXXX XXXX and when will never be a concern of yours until it is. To say that the transaction ( XXXX ) had a period of processing is to say that Cashapp released my cash to that company XXXX. Nothing immediately declined because nothing wouldve been removed from my account had it immediately declined. Nothing could process if it didnt pend. My injuries were caused by Cashapp and they have sole obligation as well as responsibility to remedy my injuries. At no point of sale with did I ever have enough cash to even begin the processing of said transaction ( s ) if at every point I was charged more than XXXX. I was never under the impression that the transaction would be more than what was displayed, but whether I was or not Cashapp who has an FDIC insured holding of peoples cash, relinquished mine and had no right to do so. They have agreed that no incremental price adjustment happened from the company XXXX. The company Cashapp still went ahead and what may as well had been the perpetrator of the theft my cash and the injuring person as the person who physically did the injuring to me. Did the transaction ( s ) in question ever have a processing period? Was that processing period the transaction ( s ) pending that are in question? Each time were they totaling more than what was my available balance? How were they able to get the amount that the company Cashapp recovered? Who gave them any amount of the complete total that wouldnt complete the transaction and guarantee a product be shipped to me if they did not receive the entire payment required to complete the transaction to their standards of doing business with anyone.
These transactions were canceled by XXXX XXXX. And because Cashapp let those funds go to them they were able to void them correct?
The transaction ( s ) had a processing period correct?
Who authorized the transaction ( s ) for those amounts to go to XXXX for them to be able to cancel them on any day?
So answer this clear and concise. WHO authorized those funds to be released to XXXX for them to be able to cancel them on any day?
What company authorized these payments?
What company released the funds to the company XXXX XXXX? What company is the reason XXXX had possession of those funds to be able to cancel them at any point after my balance didnt cover the total of at any point of XXXX?
The transaction ( s ) had a period of processing in order for them to voided correct?
How did XXXX XXXX get my funds in there possession?
Tell me all the details of how they got my funds.
How does any business generally gets a hold of a persons cash?
How does an authorization hold take place for card transactions?
What creates the authorization hold of the cash?
How does that enable them to take the cash of any available balance and still have a certain price total displayed on the transaction ( s )?
How was XXXX able to receive the amounts that they did?
How did they know how much they could receive?
How did they know how much they could take out of my account?
Were there any incremental price adjustments?
How did they authorize it for a smaller amount exactly to my balance? And when they took what was there did they leave any indication that the greater total was of XXXX each time?
What part does Cashapp the company have in card transactions going through or denying for whatever reason?
What part does Cashapp have in the matter regarding any Cash Card transaction ( s ) for any and everyone?
I have been told that the transaction ( s ) did not have any incremental price adjustments.
Who gave them the money that wasnt just XXXX as the total that the transaction ( s ) pended for?
I initiated payments for only XXXX each time to my viewing of what was in my cart. XXXX would never know my balance. And so how did they take everything out of my account.
Who told them hey the transaction ( s ) I see youre charging her for are more than whats in her account.
Heres whats in her account to hold for whatever reason unknown to Cashapp.
Because for anything to be able to figure out whats in my account it would evidentially show that they did that making any increase from any starting point.
To get to what cleared my account. That didnt happen so who gave them my balance information and ultimately my cash to be able to he authorized without my permission or knowledge to whats going on. And to say that you guys couldnt get my cash back to my account before the pending ended is a lie. Because for a long time the XXXX that pended for its correct amount of what I was spending the cash on was just sitting and pending from XXXX. And out of the blue I received a refund of XXXX to my account from the merchant who had no other reason refund me anything other than what was still pending and not even all of that money has been returned but that didnt threaten my life. These transactions from XXXX because of Cashapp did. So answer my questions.
XX/XX/XXXX at XXXX XXXX XXXXXXXX - The merchant, XXXX XXXX XXXX XXXX, initiated Transaction A as a {$29.00} Cash Card authorization hold. As your Cash App account only held an available balance of {$24.00} at the time this transaction was authorized, Cash App immediately declined this payment due to insufficient funds. Nothing shows that anything immediately declined as I literally have pictures of how long that lasted and that was a picture from the XXXX the only one of its kind so please explain. XXXX XXXX XXXX XXXX re-authorized Transaction A as a {$24.00} authorization, ( ( how did they do this ) ( youre trying to make it seem like the XXXX was the first transaction that decreased my balance to XXXX and kept it that way for a period. ) as I literally have a screenshot of it pending, mind you the only one its kind seeing is that its the same cash. Please do not further neglect that I just about instantly actually just about instantly get an email notification of everything that happens. ) the funds were temporarily removed from your account while both Cash App and the merchant began processing this payment.
XX/XX/XXXX at XXXX XXXX XXXXXXXX - The merchant, XXXX XXXX XXXX XXXX initiated Transaction B as a {$29.00} Cash Card purchase. As your Cash App account held a {$0.00} balance at the time this specific transaction was authorized, Cash App canceled this payment due to insufficient funds on this same date and time. The two pictures I have submitted along with this should definitely stop anything other than acknowledgement and remedy. Analyze the times. Analyze and please give an honest answer as it does you no good to not do anything other than that.
XX/XX/XXXX at XXXXXXXX XXXX XXXX - The merchant, XXXX XXXX XXXX XXXX, initiated Transaction C as a {$29.00} Cash Card purchase. As your Cash App account held a {$12.00} balance at the time this specific transaction was authorized, Cash App canceled this payment due to insufficient funds on this same date and time. After this transaction was declined by Cash App, XXXX XXXX XXXX XXXX then re-authorized Transaction C as a {$12.00} Cash Card purchase, and the funds were temporarily removed from your account while both Cash App and the merchant began processing this payment.
XX/XX/XXXX at XXXXXXXX XXXX XXXXXXXX - The merchant, XXXX XXXX XXXX XXXX, initiated Transaction D as a {$10.00} Cash Card purchase. As your Cash App account held a {$4.00} balance at the time this specific transaction was authorized, Cash App canceled this payment due to insufficient funds on this same date and time. After this transaction was declined by Cash App, XXXX XXXX XXXX XXXX then re-authorized Transaction D as a {$4.00} Cash Card purchase, and the funds were temporarily removed from your account while both Cash App and the merchant began processing this payment.
XXXX XX/XX/XXXX at XXXXXXXX XXXX XXXXXXXX - The merchant, XXXX XXXX XXXX XXXX, voided both Transaction A and Transaction C, and funds totaling {$37.00} were returned to your Cash App account balance at that time.
XX/XX/XXXX at XXXXXXXX XXXX XXXXXXXX - The merchant, XXXX XXXX XXXX XXXX, voided Transaction D, and funds totaling {$4.00} were returned to your Cash App account balance at that time.
|
| 12/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Trouble accessing funds in your mobile or digital wallet
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Web |
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On XX/XX/XXXX, I opened an account with squareup.com, a provider of credit card payment options that are supposed to be tailored to small business. Their claim is to " empower business all over the world ''. That turned out, for me, to be anything but the truth.
I went through the account setup and application process on that date, XX/XX/XXXX, and received my account credentials the same day. Operating as a sole proprietor, I initially begin populating my account with invoices and payment options for my small, local customer base. I used Square Invoicing, an addon feature that comes with its own additional monthly cost, to invoice customers for services and products relating to XXXX canvas and upholstery, like boat covers and cushions among other XXXX related textile products.
On XX/XX/XXXX, I took my first payment via Square using their mobile app, this in the amount of {$200.00} for a small rip repair on a bimini ( like an awning for a boat ). The payment process went through and the funds, minus the 2.9 % + {$0.00} transaction fee we're delivered to by acctached XXXX XXXX XXXX account the next day.
During that time I continued to build out " estimates '' for customers using the same Square Invoice service, as part of my Square account. On XX/XX/XXXX an unrelated customer made a payment, also for canvas repair, this time to a full enclosure for their boat. A deposit was made by this customer in the amount of {$680.00}, and I received the funds to my linked bank account, minus the 2.9 % + {$0.00} transaction fee.
During this time, another customer accepted an estimate through the Square system, this being a full total enclosure for their boat. This project would be a mixture of XXXX canvas and clear vinyl, and for the purpose of enclosing this customers boat and shield them from the cold and the elements. This customer stays on their boat on nights and weekends and wanted this for that purpose. Once again, we require a 50 % deposit to purchase materials and procure any additional materials, with the remainder being due upon completion of the project. A project like this would typically take XXXX weeks to complete. On XX/XX/XXXX, my customer made the payment via the square invoice in the amount of {$4400.00}, half of the quoted and agreed price. XXXX from the customer of the quote and payment was all made on the Square platform.
Just XXXX minutes after the invoice was paid and we received notification, we received an email from Square. This email has been screenshot and uploaded for reference.
( XXXX ) A copy of the emails text is below.
FROM SQUARE : Hi ( REDACTED ), Were looking out for you. A recent review found unusual activity on your Square account, and we need to make sure its really you.
To help keep you safe, we paused the ability to transfer funds until we can confirm your identity. Theres no interruption to accepting payments during this time.
Complete an easy identity self-verification step to get back to businessitll only take about XXXX minutes.
Only it didn't take XXXX minutes, I submitted a picture via the app of the front and back of my drivers license, along with a " selfie '' to verify " it's really me ''. After submitting this information, I received another email from Square which has been uploaded as well, ( XXXX ) A copy of this emails text is below.
FROM SQUARE : Were reviewing your information now Hi ( REDACTED ), Were taking a look at your identity information and will get back to you within XXXX business days.
Note : You can still accept payments while we finish up our review, but funds will be held in your Square account as transfers are currently unavailable for your safety.
Keep an eye on your message inbox as we may have more questions. When we can successfully verify your information, your funds will be released and available for transfers.
Thanks for your patience and we hope to get you back to business soon.
Sincerely, Square Account Services Having provided what was requested and being who I said I was, I figured we were in the clear and this was part of Squares standard account verification. The following business day, late in the afternoon, I received another email from Square. This email has been uploaded for reference ( XXXX ), and a copy has been provided below.
FROM SQUARE : Hello ( REDACTED ), We recently reviewed your account and found activity that our platform is unable to support. Because of this, we are sorry to inform you that your Square account is now deactivated.
What does this mean?
You still have access to view your Square Dashboard, but you will not be able to process new transactions using Square. Any funds currently in your account balance will be held for a period of 90 days, and are due to be released to you within XXXX business days after XX/XX/XXXX.
Please note that the release date and amount available for release are subject to change based on any additional activity, including chargebacks or bank returns that occur. If there are any chargebacks, they will be covered using the funds held in your Square account. If the held funds are not sufficient, your linked bank account may also be debited.
If you have a payment that hasnt yet been deposited, please see our support article on issuing credit card refunds to your customer and accepting an alternative payment method. Customers who paid via bank transfer must initiate a return directly with their bank.
Thank you for choosing Square. We understand that this decision may cause changes in how you run your business and did not make it lightly. For more information about our policies, please review the Square Payment Terms.
We appreciate you considering Square for your processing needs.
Sincerely, Square Account Services On XX/XX/XXXX, I called Squares customer service phone number only to hear a recorded message saying my account has been terminated and that I wouldn't be able to talk to anyone, and telling me to refer to the email I received ( XXXX ). Of course, this not being a sufficient response, I called using my companies phone line and was able to reach a representative of the company. I explained the situation to the account rep and requested her assistance in the matter, the account rep name being XXXX. XXXX expressed her sympathy and actually attempted to find a resolution, only to be stonewalled by the company. We discussed just refunding the customer their payment, which square states in their Terms of Service and in the email sent to me on XX/XX/XXXX ( XXXX ) could be done. Only myself nor XXXX, nor her supervisor, was able to refund the customer to their original form of payment, and a message displaying " server error, please try again later displayed in red letters. XXXX stated she hadn't seen this message before and was working to resolve it with her IT team and her supervisor. Unfortunately, she herself wasn't able to refund the customer or to release the funds to me, but she did state that she had opened a internal case with the account services team about releasing the funds to me. I asked her if she would be willing to put that in writing and she agreed, a copy of her email to me has also been uploaded as well. ( XXXX ) A text copy of that email is copied below for reference.
FROM SQUARE : Hi ( REDACTED ), Thank you so much for your patience.
I have gone ahead and escalated your case XXXX to our Account Services Team to see if we could get your funds released sooner than 90 days.
If you have any questions please feel free to respond to this email directly or give us a call at XXXX and reference your case number.
Thanks, XXXX Square Customer Success ref :! XXXX.! XXXX : ref XXXX ( XXXX ), Thank you for your patience.
I'm so sorry Square could not run this refund for {$4400.00} after countless efforts of trying.
I have gone ahead and escalated your case XXXX to our Account Services Team to see if we could get your funds released sooner than 90 days so you can refund your customer.
If you have any questions please feel free to respond to this email directly or give us a call at XXXX and reference your case number.
Thanks, XXXX Square Customer Success ref :! XXXX. ! XXXX : ref As of this complaint filing on XX/XX/XXXX, no response has been made by Square and I was advised to submit a complaint to the Consumer Finance Protection Bureau. I have went ahead and purchased the materials and tooling required for the job in which I was contracted to complete as of XX/XX/XXXX. As a United States american and small business owner, your word means everything I can not have a customer out there that will not receive the goods or service that they paid for due to corporate oversight or corporate greed, whichever being the case.
I think it speaks volumes that a company that's entire mission is to " empower business all over the world '' would deem it necessary to terminate my account without statement of reason, to cut off phone call access, and to delay the transfer of funds 90 days, or longer, at their discretion.
Due to the fact that a refund wasn't possible, as stated in the email ( XXXX ), and with which Square deemed was indeed possible via email ( XXXX ) and in their Terms of Service, I am hereby formally requesting the funds be released to me immediately.
Thank you for your time, XXXX XXXX
|
| 12/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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I have all the dates/fraudulent transactions/merchant names etcetera saved in my notes dating back to September 2nd when the CASH APP scam started targeting my accounts. It started with the credit cards I had linked to my cash app account but it progressed to include my bank accounts as well. Initially I didnt connect these transactions to cash app because I had just received a notification from a third party that contracts with Texas HHSC telling me that my identity was compromised by a recent database breach, which I naturally attributed to the fraudulent transactions, so I reported them that way as these transactions kept happening. Eventually however it got out of hand to the point where whenever my bank or credit card company would issue me a new card to replace one that had been hit with the fraudulent transactions, somehow the new cards were getting hit by fraudulent charges BEFORE I received/activated them, so basically as soon as the replacement cards were generated they would somehow start processing charges to them in my name. Now I knew that these charges were the result of the same scam because ALL of the fraudulent charges were being processed through the same 3-4 online services (including Cash App itself, XXXX XXXX XXXX XXXX XXXX XXXX and occasionally thered be an online charge to XXXX or some random big name retailer, but primarily all of them were back to back from those same servers). Now I was originally getting refunded for all of the fraudulent charges following investigations initiated by my bank/credit card companies, so it wasnt affecting my finances as much as it was an inconvenience having to wait for the refunds to be issued, not to mention confusing because the sheer number of transactions and refunds were overlapping one another so I couldnt really keep track of everything. So Im assuming that my identity has been stolen by this point since they were somehow accessing newly generated card data prior to me receiving and/or activating the cards. I have over a dozen cards now that have been issued over the past few months that are a direct result of this ongoing scam, but again, I had no reason to believe that this was connected to Cash App up until yesterday.
On XXXX XXXX I had $XXXX leftover in my Cash App account that had been sent to me by my daughter (through her Cash App account). Actually it was exactly $XXXX Around XXXX on XXXX XXXX I signed into my Cash App account to discover all but XXXX remaining balance. So this was the first time that my Cash App was actually involved with these fraudulent transactions, although many of the fraudulent transactions that were hitting my credit/bank accounts were reflecting as though they had been issued through Cash App transactions. So I signed into their online Chat system to speak with a representative to report the fraudulent transactions. They said that I would likely receive the money back once they completed their investigation which they claimed would be done in ten days time, and because my bank/credit account companies had been refunding all the fraudulent transactions, I had no reason to suspect otherwise. However I signed back into the message service with Cash App yesterday to confirm that the refund was being issued and they said that they had sent me an email on XXXX XXXX (not even 36 hours after I had reported the transaction) denying my claim and saying they based their decision on the results of their investigation which, as it turned out they said all they did was review my transaction history to conclude that either I had processed the transaction or someone who I had given access to my Cash App account. Now I immediately pointed out two problems with their method of investigation: (1) Nobody else has access to my account to process the transaction and (2) Nowhere in my transaction history was there any name remotely similar to the one that was used by the other Cash App account that had received my money.
So the representative replies that theres nothing that I can do about it because theyve already closed the investigation so as far as they were concerned they had handled the matter. So naturally my next question was how do I close my Cash App account? They sent me the link but also informed me that they still keep all the account information thats tied to my Cash App account even after accounts are canceled and they offered no explanation for why they wouldnt delete my other account information so I asked them to send me the transcript of that entire conversation (which I intended to use as evidence for this complaint), but they told me that they dont have any such feature in place, so basically theyre telling me that they have the capacity and authority to continue storing users bank/credit account information after the Cash App accounts were deleted, but yet they dont have any means of storing tracking or sending customer conversations, which is difficult for me to believe in the first place, but I let it go and tried to delete my account. Now remember I had XXXX leftover from the transaction on XXXX XXXX but then yesterday whenever I followed the link that they had sent me to delete my account, they have an automated message saying that I cant have any money, crypto currency, or debts on my account otherwise I cant cancel it. First off Im thinking about just using the XXXX to place a cheap order using my Cash App debit card, but when I exited out of the link I see that I only have XXXX XXXX left in my account, effectively precluding me from making any purchases or sending the remaining balance to empty my account thereby allowing me to delete it. So I go back to my messages to ask them to remove the XXXX XXXX and I told them that I had had XXXX XXXX when I had reported the fraudulent transaction but now I only have one cent. So they then go on to say that I need to file another report so that they can investigate the claim before they can help me delete my account, so I tell them I dont care about the.XXXX cents, just keep the penny and remove it from my account, then they stop replying altogether. So you probably think that this story is over like I did, but youd be as wrong as I was about it because today Im sitting with my husband when I received two notifications simultaneously. Ones from our XXXX XXXX account and the other is from my Cash App account. So my husband checks the XXXX XXXX account while Im checking the Cash App account thinking maybe theyve returned my money, but Im surprised to see that it appears that someone is trying to send money to my Cash App account for XXXX and at the same time its telling me that I need to put a new bank/credit card on my Cash App account to receive the money and whats even weirder is that its not telling me whose attempting to send me money, and then my husband says that its another fraudulent transaction thats been declined by our credit card since we now have to lock our cards to prevent fraudulent charges whenever were not using them. How much was declined and what was the merchant you ask? It was a Cash App transaction in the amount of XXXX (emphasis on the offset of one cent). If the totality of these circumstances isnt sufficient evidence of Cash App being a scam then I dont think anyone will ever be able to take down this company because I read the article from March which was posted by XXXX XXXX on the investigation into Cash App scams which also mentioned the CFPBs unanswered inquiries into Cash Apps business affairs. So if theres any investigation still open then this should probably be filed with it, otherwise Id like you to investigate these claims as I said I have everything documented and Ive taken screenshots of the most pertinent parts of my conversation with them yesterday. Oh yeah and thats another oddly timed instance that happened today; our primary bank account (which has historically been linked to Cash App) was hit with eight fraudulent transactions last night which were all from XXXX through XXXX (as I said majority of my transactions were also posted to XXXX on my accounts, oftentimes for XXXX XXXX XXXX XXXX XXXX purchases), so his paycheck is dropping tomorrow and weve had to transfer all money into our savings account, not knowing for certain if it has ever been linked with Cash App. So were going to have to close out our bank accounts tomorrow to preempt any further fraud charges from being withdrawn from our family account, not knowing if therell be any money leftover because I had threatened to report Cash App yesterday which I suspect is why we received the advanced attempts from my account to get me to submit additional bank/credit cards to my account which cant be deleted because of the remaining XXXX balance, but even if I could cancel it now, I want to keep the conversation open in hopes that you guys can intervene. So thats everything and I swear to every word of it, to the best of my knowledge and recollection. And I dont think its always been like this either because Ive had Cash App for years without any issues but I also read in that article about how ownership has transferred and that its the most recent owners who are/were investigated. So yeah.its a scam and its going to happen on a national level if you guys dont do something soon.
|
| 02/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
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|
Web |
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I am a full-time student living in Florida, and I have been a customer with Cash App for XXXX years, using their services for personal transactions mainly receiving funds from my parents for school expenses. A couple of years ago, I obtained a debit card issued by Cash App as a secondary cash source, aside from my major bank card. The Cash App debit card I obtained is the basis of my complaint.
While at my apartment in Florida on XX/XX/2022, I received XXXX separate cash transactions from my father - totaling approximately {$1000.00} to pay my share of rent due. Within an hour after receiving my fathers funds, I received XXXX Cash App alerts on my phone listing XXXX separate card transactions debited from my account for a total of {$300.00} ( the first was for {$77.00}, and 3 more transactions for {$75.00} each ). All XXXX transactions occurred within a time span of less than 5 minutes.
I immediately accessed my Cash App account on my phone to : deactivate my debit card ( which was in my wallet ), obtain more information about the unknown charges, and determine how to file a fraud dispute for the charges. The app advised the quickest way to resolve a card transaction was by contacting the merchant, which wasn't much of an option for fraud assistance - I had no idea of the source or the vendor. This was a red flag, alone. I went to Cash Apps chat system where I was directed to contact Cash Apps support staff the next day, which I did the following day by phone. After more back/forth, I finally got a dispute filed by email. ( All of this seems to be a pile on of more and more deflections and red flags on Cash Apps part. ) My dispute filed with Cash App via email was abruptly dismissed days later in a response received XXXX XXXX, 2022, without any substantial explanation provided to support their conclusions but, I was advised I could request a copy of the information they found in their investigation. ( I have included the email I received from Cash App as reference. ) After I contacted Cash App once again to clarify and further dispute their findings, I was advised I could follow-up with another dispute as part of the escalation process to appeal their results, which I did. However, I received the same form letter response, without any clear explanation or attempt to explain how I had been found at fault for my money being fraudulently taken from my Cash App debit card.
Regarding Cash Apps investigation conducted, their email provided me only a cursory summary that most any debit or credit card statement will reflect the transaction date, basic vendor info ( apparently a grocer ), and transaction amounts, along with the last 4 digits of the credit card ; additionally, the transactions were noted to have been made via a card present purchase. This is absolutely false, as I was most certainly in Florida at this time. There was nothing to show that any genuine effort had been made to uncover any details regarding the transactions on either accord to clarify who had initiated the payments - there certainly were no details put forth to show that I was present in XXXX to authorize these payments, either, as Cash App implied. One does not need to be an expert to know that, once card information is intercepted, bogus cards can be created for the purpose of stealing unauthorized funds from consumers anywhere in the world.
The investigation Cash App supposedly conducted was far from thorough ... there was seemingly no concern by Cash App to question why there were 4 separate transactions within such a short time frame. Why wasnt there any thought given by Cash App to the fact that there were 3 transactions for the same amount? This is typically an obvious red flag that should garner further review, especially when the customer notifies the company of a transaction problem this was only one factor that was odd about the reported transactions. Instead of demonstrating due diligence, Cash App created numerous hurdles to discourage further requests for customer assistance, instead. The fact that Cash App offers to provide more data gathered from their investigation only upon request is another red flag. Why would this information not be provided automatically, if Cash App has discovered valid findings to contradict the submitted dispute?
Again, I followed the required processes per Cash Apps fraud policy, and I requested information for more details, but it contained nothing of significance to the case : nothing was provided to contradict my location in Florida at the time of the payments ( as opposed to showing me in in California, as Cash App implies in their response email ). I could not be in two places at once, and there are current technologies to confirm this fact.
The email sent to me from Cash App demonstrates their poor handling of the disputes process, and their deceptive business practices, overall in that they, specifically : 1. Do not employ due diligence around secure services for their issued debit cards that they hard-sell to consumers.
2. They disseminate false information relating their companys policies purported to address ( in good faith ) fraudulent activity reported by their customers.
3. They are disingenuous as it relates to their investigations of fraud disputes reported, whereby they demonstrate no real effort to identify the full case facts in fraud disputes, with the intention of dismissing customer claims as frivolous in their attempt to avoid valid refunds due to defrauded accounts.
Rather, Cash App reroutes incoming disputes received by phone ( for those consumers who are crafty enough to dig and find a contact number to begin with ), and they drag out the investigation period for days/up to a week or longer under the pretense of gathering data to assist the process only to return a random response, advising they decline the dispute and the refund of stolen funds, with no clear or sound reason to support their actions. They state the customer is at fault, or somehow involved in the fraudulent activity, as their go to resolution for disputed fraudulent activity.
If Cash App can not or will not adequately and fairly protect their customers from theft, and implement sound business policies to refund customers in cases where fraudsters do circumvent their systems, they should not conduct business within the card services market. Cash App is clearly inept in this area, and cyber thieves around the globe have apparently found them to be a watering hole for fleecing thousands of unsuspecting individuals.
Please be aware that the XXXX XXXX XXXX XXXX XXXX XXXX website reflects pages of hundreds of consumer complaints against Cash App which are very similar to mine their Cash App debit cards are slammed with multiple random, fraudulent charges within a very short time frame, and Cash App summarily dismisses the consumers, who describe rude treatment from the Cash App staff wherein they also deny their fraud claims on the basis that they were approved by the cardholder, etc and, they provide no substantive data to support their decisions. This seems to be Cash Apps business model to defray the costs of doing business, while also furthering company interests and profits at the customers detriment.
It is clear that Cash App wants to reap the profits from their products, but they dont want to accept the related costs of doing business, and they choose to vilify their customers under the pretense of mock policies and security processes, in the process. I can only XXXX how many thousands, if not millions, of Cash App customers who have been defrauded in this way over the years averaging a minimum of {$100.00} for each dispute ... this equals quite a large sum of profits. Since filing my fraud dispute, I have learned of at least two other Cash App customers who have experienced similar fraud with their Cash App debit cards. This is no coincidence.
I am filing this complaint with the hope that changes will be required of Cash App, whose influence and profitability have grown as a result of millions of loyal customers who have not received fair treatment or full transparency in exchange for their patronage. This is evident based on the large numbers of complaints filed against Cash App and the ongoing reports around possible legal actions taken. Cash App should be held accountable like any other company that provides financial services. Neither of the business practices mentioned above are negotiable. I attempted in good faith to address my valid concerns with Cash App, and I was dismissed and my refund request was declined without valid review, despite the fact that I met the criteria of Cash Apps disputes policies that ( fraud ) charges must be disputed within a specified time frame after posting to the customers account ; I met this condition when I reported legitimate fraudulent activity within an hour or less after it occurred, on the same business day. My treatment was unacceptable, and rather than assist me with my fraud activity, Cash Apps staff member chose to tell me my claims were false, without valid recourse. This was not a resolution, and their lack of accountability is unjustifiable.
|
| 10/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
Servicemember |
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On XXXX XXXX XXXX I was contacted on XXXX XXXX by a friend I've had for more than 15 years. He told me he had a broker that invested bitcoin for him and asked if I was interested. To be sure I was talking to the right person, I asked him to video chat me. He called and I saw him speaking before the line was disconnected. He told me he was heading into the factory, which is work I know he does. He walked me through the first bitcoin transaction for {$500.00}. I used my debit card to load the funds to CashApp, made the bitcoin purchase and then he transferred me to his broker. As I'm talking to the broker, he charges a fee of {$250.00}, which I also paid in Bitcoin on CashApp. Then he goes on to show me a list of amounts I could invest along with potential returns. I know returns are not guaranteed but I thought I was making a legitimate investment. Whenever I got anxious, I would switch over and chat with my friend who would assure me everything was okay. I invested {$3000.00} in Bitcoin by loading the funds from my debit card to my CashApp account, where the Bitcoin was purchased. The broker was walking me through the steps to transfer it to their account so they could invest it for me. The broker then told me, hey the federal government is cracking down on people investing in Bitcoin through CashApp, thinking you're trying to game the system, so you'll have to pay the taxes before we can give you any returns. Okay, he gave me an amount of {$2100.00} for taxes. We conversed about this for a while because I thought when you get a return, you pay the taxes at that time. He assured me this was different through CashApp and so I did that as well. I did that in two separate transactions of {$1000.00} and {$1100.00} through XXXX to a friend of mine, who sent it back to my CashApp so I could make the purchases because CashApp would not allow me to load additional money. They told me I had reached the limit. So, now I'm up to {$5900.00} and I'm feeling very anxious because things keep changing every time, we finish a step. After transferring the last {$1100.00} to pay the taxes, the broker told me I made a misstep in the last transaction, which would cancel out everything. Now, I'm feeling there is the prospect of losing my money and it not being invested at all. He said I would have to complete the last transaction of {$1000.00} again. I said can't you just sell the {$1000.00} I just invested? It was minutes ago ; the market should not have changed that much. He showed me a screen shot with a return of {$280.00}. So now he says you will have to send {$1000.00}, I will put that with the {$280.00} to complete your investment. I send that {$1000.00} to my friend 's XXXX account, which she sent to CashApp. Now I'm up to {$6900.00} plus I've paid another {$500.00} or so in transaction fees to purchase the BitCoin. During this, I tried to make XXXX of the {$1000.00} payments through Bitcoin.com directly, who cancelled the transaction and would not let it be transferred to the broker. I could not understand why, I thought there was a hold on my account. When I called XXXX XXXX they said there was no hold on my card. I tried to pay {$1100.00} at XXXX time through XXXX, who also would not complete the transaction of sending it to the broker. That money was transferred back to my account. This began on the night of the XXXX of XXXX, this was now the XXXX of XXXX. I'm XXXX and nervous because it doesn't feel right. I'm asking the broker to now please give my money back to me and they can keep any returns that were gained over the 3 days. The broker continues to reassure me, and my friend is also reassuring me. The broker then said he would give my money back to me in BitCoin but my CashApp database was not big enough to receive the amount. I would need to pay {$1000.00} to get the database increased. This is when I knew I was in trouble. I have verified my CashApp account with my ssn and ID, I can receive any amount. There are limits on what can be sent but no limits on what can be received as I understood it. I'm realizing this is not a broker but someone stealing from me on the other end. I went to my messenger feed with my friend enraged that he would lead me into a scam, still not understanding he wasn't even involved. I don't know if the scammer played a video of him for the short video chat, but I know I saw his face and heard his voice. Something told me to download my XXXX data, which would have those conversations, so I did. Then I noticed the download had links to the conversation. I took screen shots of the whole conversation, while at the same time contacting XXXX XXXX and my local police department, who also told me I would not get my money back. They told me to file a report at XXXX, which I did. Then it got worse. The scammer hacked my XXXX account, changed all emails and passwords, gaining access to over XXXX friend connections and began scamming them. I reached out to everyone I know, especially people with mutual friend connections to ask them to post the page was hacked, to report the page and block the hacker. The page has been reported about XXXX times, and XXXX has still not taken it down. I've been told the page is read only, and the profile has been changed to show pictures of me receiving {$3000.00} from CashApp after investing {$500.00}. They even reached out to my mother who is elderly asking her if her CashApp was updated. Then I called XXXX to dispute the transactions I made through them because it was caught in the same scam and the bank agent said, " my heart goes out to you but I'm looking at this from a bank perspective, you won't get your money back because we did exactly what you asked us to do ''. I said even if I thought I was purchasing investments with a broker who was actually stealing on the other side, and she said yes. She said the most I could do is submit evidence to the bank, letting them know I was taken advantage of with my debit card, but I likely wouldn't recover it. I'm not trying to get rich quick here. I was laid off my job in XXXX XXXX and have enrolled in graduate school full time to increase my skills to find another job. I receive continued unemployment to do this training, so I don't receive some large amounts of money. I'm a XXXX XXXX and a XXXX XXXX veteran and I feel like I'm crying to these companies who don't hear me. When I called CashApp, they wouldn't even look into it, when the BitCoin was purchased on their application! They have the digital footprint of the thief and won't even look into it. If for nothing than to protect other people. The agent who answered said there was nothing I could because I authorized it, they said to contact my bank. My bank said to contact CashApp and XXXX doesn't care that the people I care about are being scammed also. I realized in the end the same thing that happened to my friend was happening to me and confidence is gained by using my profile, picking up on my conversations and the fact that people trust me. The banks who earn transactions on these scams say don't look at us, it's your fault. The thief is sleeping good at night because he can keep his rent paid with my money that I need and I'm the one who feels stupid and ashamed and can't sleep at night. XXXX XXXX put a provisional credit on my account of {$4000.00}. They also changed the interface of my banking app, with messages about trading scams and other scams that are prevalent. I appreciate that and am in no way blaming XXXX XXXX, I'm just asking that they share this information in the app environment for all their customers before we are scammed instead after. This might have helped me. I'm begging XXXX to let me keep the provisional credit, without it I will have to drop school for the semester and find any type of job to keep my household from going under. XXXX XXXX will not refund the XXXX total of {$2100.00}, can CashApp refund it? They see the funds were sent directly to them. If they thought I was being defrauded while I was loading the card, why didn't they say that. Why does their messaging not say that on the application? Why is there no disclaimer about it before a user purchases BitCoin for the first time? I need your help to get these big companies to hear my voice. I know I'm not the only person scammed, and the bank might feel like hey we can't give everyone 's scammed money back, but if you know it's happening, why won't you tell us? Prominently tell us the risk we're at. These scammers are so sophisticated, they are using AI and other tools of convenience to rob us. In this instance I feel the American banking and finance system that was designed to make it easier for me to use their services while they receive a fee, is set up for criminals to profit. I can only think to go to media and social media to make others aware of this and to get XXXX to take down the profile. I've had that page for 14 years, now there is 10-15 reports, and you see everything has been changed and you don't think anything is wrong?
|
| 06/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Background I am a victim of identity theft and fraud. Fraudulent applications have been submitted in my name and my identity have been used without my consent to fraudulently obtain goods and/or services.
There was a Hard Business Inquiry on XX/XX/XXXX by the U.S. Small Business Administration ( SBA ) on my XXXX report. Obtained a copy of the fraudulent SBA document and it listed a XXXX XXXX account and routing numbers on the loan application ( see the Intake Application Summary of the SBA Economic Injury Disaster Loan [ EIDL ] application for more information ).
Business Partners : Cash App and XXXXXXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX and on XX/XX/XXXX. Left detailed voicemail messages regarding my identity theft and fraud but nobody called me back. After repeated phone calls to XXXX XXXX on XX/XX/XXXX ( see XXXX Phone Usage document # 1 for details ) I spoke with XXXX from the XXXX XXXX XXXX XXXX XXXX OH branch Fraud Department XXXX XXXX ) XXXX. She informed me that the account number is not a XXXX XXXX XXXX or Checking account but a Cash App account. She said I have to call Cash App ( XXXX ) XXXX to take care of the problem. I asked her why she wont help me with this identity theft and fraud concern when XXXX XXXX is listed on the fraudulent SBA application, not Cash App. XXXX said that they have no control over what Cash App does and since its a Cash App account, XXXX XXXX has nothing to do with it.
I called Cash App on XX/XX/XXXX and was presented with only two ( 2 ) automated choices. Whichever option I chose I was told goodbye and then disconnected. Called the XXXX XXXX XXXX, XXXX OH branch again and was connected to another XXXX. I was told Cash App has been having problems with their system. She said shell reach out to Cash App and tell them to close this account as its fraudulent then shell email me once she hears from them. I had no reason to think that XXXX would lie to me, considering the gravity of the matter entrusted to her. I believed her then took care of numerous other matters related to my identity theft and fraud.
Since I never heard from XXXX to verify the fraudulent accounts closure, I contacted Cash App on XX/XX/XXXX multiple times ( XXXX ) XXXX and another number found on the internet ( XXXX ) XXXX but could not get through. I called in the morning and in the evening ( see XXXX Phone Usage document # 2 for more information ). An automated system answered that I called outside of their normal business hours and to call again but never said what their business hours were. Their website https : //cash.app also does not show what their hours of operation are. The other ways to contact them are through the Cash App application itself or their website. Both require that you log in first to contact support. Since I dont have a legitimate account with Cash App I cant contact them for help those ways, either.
I finally spoke with a Cash App representative on XX/XX/XXXX. This seemed to be the first time XXXX heard about the identity theft and fraud concerning this account. She opened a case file for me. While we were on the phone I answered an 11-item questionnaire she sent by email and sent it back to her ( see the answered Cash App Questionnaire document for more information ). She said shell forward everything to their Specialty Department and from here on out, all communications will be done only through email. When asked what a Specialty Department is, XXXX said its like a Fraud or Risk Management Department.
I asked XXXX how is it possible that this person posing as me was able to create an account with XXXX XXXX and then use Cash App. She responded that customers dont create an account with XXXX XXXX but the other way around ; they download the Cash App application first, create an account, and then XXXX XXXX XXXX the Cash App account.
On XX/XX/XXXX I received an email from XXXX stating that in order for him to look further into the case I have to provide as much of the following information : provide any screenshots you may have regarding this issue. Once I receive the answer, Ill be able to investigate further. I already answered this very same question on item # 9 of the questionnaire ( see the answered Cash App Questionnaire document for details ). On XX/XX/XXXX I emailed and sent XXXX a copy of the fraudulent SBA Loan Intake Application Summary, the only proof I have that this account was being used in my name. The specifics of my interaction with XXXX can be found on the attached # 3 & # 4 email document.
On XX/XX/XXXX, I received an email from XXXX XXXX, asking me to verify my Cash App account with front and back photos of a US-issued ID and a selfie of me holding my ID. Uploaded the requested documents to verify my identity using their XXXX link On XX/XX/XXXX. I received submission numbers after successfully uploading both on their portal : Submission ID # XXXX for the front and back photos of my NJ Drivers License and Submission ID # XXXX for a photo of me holding my ID. See # 5 email from XXXX document where I wrote down the Submission ID numbers to save paper and ink.
Received an email from XXXX on XX/XX/XXXX that we did not receive all the documents needed to verify your account. Please provide another picture of the back and front side of your ID as well as another selfie holding your ID. Responded to XXXX on XX/XX/XXXX XXXX XXXX EDT that all the requested documents were submitted on XX/XX/XXXX and provided her the Submission ID numbers as detailed in the preceding paragraph. This communication with XXXX is found on # 7 & # 8 email documents.
On XX/XX/XXXX at XXXX XXXX EDT, XXXX sent me an exact replica of the email she sent me on XX/XX/XXXX above. Emailed her back on XX/XX/XXXX at XXXX XXXX EDT and reiterated that the documents had already been submitted on XX/XX/XXXX and gave her the Submission ID Numbers again. This discussion is on the # 9 & # 10 email document.
At the tail end of XXXX emails on XX/XX/XXXX and XX/XX/XXXX ( found on the # 7 & # 9 email documents ) it states that Cash App automatically receives a notification to review your documents once submitted and that this process can take up to 10 business days. If that were so, Cash App should have received notification that I submitted the documents on XX/XX/XXXX. If my submissions were unsuccessful I would not have been provided Submission ID Numbers as proof that they were uploaded successfully on their portal. XXXX should have been able to review the documents on their database but she didnt and refused to do it. XX/XX/XXXX was the last I heard from XXXX or Cash App.
CONCLUSION Being a victim of identity theft and fraud has been a very trying experience. Im still dealing with its effects and it has robbed me of peace of mind. Cash App just added to my stress by wasting my time with repetitive requests and by maliciously stopping the fraud investigation just over six ( 6 ) weeks ago on XX/XX/XXXX.
You are a business yet there are no hours of operation posted on your website nor announced on your automated phone system. I had to guess and use trial and error to find out whether I called within the parameters of your business hours. You made it very difficult to reach you because your phone line was not working, you did not provide XXXX XXXX any other number to give to people or to post on their website in case of problems with that one number, and you required log in to your website or the Cash App application itself in order to get help. People who are identity theft and fraud victims or those who are not your customers do not have a legitimate account with you and therefore, can not reach you.
The support I received from Cash App was not from a Fraud Department but more like a regular customer service department, ill-equipped to handle and take care of identity theft and fraud matters. I received emails from different people who dont know whats going on, dont read whats sent to them, asked for the same things repetitively, asked for documents piecemeal, and never asked for a Police Report or an Identity Theft Report, unless these are common stalling tactics employed by Cash App to deliberately prolong the investigation.
Fraud ranks very high on your list of possibilities by the very the nature of your business. If XXXX XXXX XXXX the Cash App account then you are considered business partners. As business partners of financial products, you and XXXX XXXX are therefore held to a higher standard. Having only one ( 1 ) business partner do all the due diligence of identity verification is negligent and irresponsible. Cash App and XXXX XXXX have the obligation to individually conduct strict identity verification for each applicant before you do business. What Cash App may have missed, XXXX XXXX could have picked up and prevented. Instead, the application was approved, maintained, and allowed to remain active to the benefit of you both and to my harm.
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| 06/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/21, I attempted to transfer {$300.00} to XXXX XXXX, someone in my " contacts '', for a web page she created at my request. CashApp sent {$3000.00} to a different XXXX XXXX. I immediately attempted to cancel the transaction and was unable to do so. I have since made at least 50 attempts to get CashApp, as well as their parent company XXXX XXXX XXXX, to return the funds and they refuse to do so.
The amount should have been {$300.00}, NOT {$3000.00}. It was not transmitted to the intended/correct XXXX XXXX XXXX but rather, to a person who is astranger to me and not a contact of mine. As soon as I observed the incorrect dollar amount and saw that profile photo was someone other than the person I Intended to receive the payment, I Immediately attempted to cancel to transaction. Assisted by two people who witnessed the happening, the three of us searched frantically online, simultaneously communicating with CashApp Support through the app, attempting to find a way to stop the pending transaction. The choices and options that should have appeared and would have allowed cancelling were not where stated or available anywhere else on the app. We were unable to find any way to speak with an actual live person or technician. Despite the three of us all being well versed in navigating web searches, there is no active phone number for support or emergency contacts that we could find. I did send requests to the recipient, asking them to decline payment or return my money, ironically forced to offer them more cash, as the only way to message the recipient is to send money. As this was going on, I was attempting to stop the payment through XXXX XXXX XXXX XXXX, but was unable to do so since CashApp goes through debit opposed to credit.
As the recipient took my money, all of her account & transaction information suddenly changed from XXXX XXXX $ MarjorieTorres to XXXX XXXX $ zoeamandat. I have screenshots of those changes, as well as recent changes where she is now simply " XXXX '' with yet another new cashtag $ XXXX. I am unaware of any bank or financial institution ( or money related organization ) that allows an account holder to randomly change identities. Even social media requires permission and verification of identity to change the account holder 's name. This in itself is a clear indication of the account being used for fraud. I am positively certain there is no other financial related service provider that allows a card holder or account member to randomly change identities back and forth! How does that work with a CashApp card? Does CashApp provide a new card with each new name whenever a card holder starts using other identities or are they able to obtain multiple cards in various names on a single account? If so, is there any limit on how many names or identities an account holder may have?
There are so many things wrong with this transaction that I am at a total loss as to how it happened at all. Any one of the discrepancies should have been a cause for suspicion, but compounded this is clearly a blatant and obvious case of fraud and worthy of investigation. I have repeatedly brought the matter to attention, but CashApp has failed and refused to address the matter and allows this account to continue to exist, undoubtedly enabling further theft and criminal activity.
I have told CashApp I want the {$3000.00} returned to me and advised them I will XXXX XXXX XXXX XXXX XXXX to be reimbursed for all costs and fees incurred. However, they continue to send me generic, automated responses stating the transaction is complete and listing good practices to exercise when transferring money. The subject funds should not have been taken or disbursed and I am entitled to reimbursement for numerous reasons, including, and in no way limited to, the following : - The subject transaction was for {$300.00}, NOT {$3000.00}. As per CashApp 's terms and conditions, unless an increase is specifically requested there is a {$1200.00} limit on account transactions.
At no time did I ever request or agree to any increase.
- The payment which initiated the subject transaction was for creation of a web page made for me by a different XXXX XXXX than the one who wrongfully took my money. The XXXX XXXX who took the money knew she was not entitled to the funds and this is clearly indicated by the fact that she changed the name of the account when she took the funds and further in her accepting only the {$3000.00} transaction, but ignoring the subsequent transactions for {$1.00} which request she decline the original transaction or return the money. At the time the {$3000.00} transaction went from pending to completed, I was simultaneously blocked from sending or requesting anything further. The subsequent {$1.00} transactions have still never been accepted nor declined ( to appear as if she doesn't know I want my money back ) when she has clearly seen them as she is still using the account ( evidenced in the fact that she has once again changed the name and cashtag ).
- While the transaction was still pending, I requested CashApp stop the payment. This request was immediate and CashApp had plenty of time to stop the payment and return my money or, at a minimum, freeze the transaction pending review. I was repeatedly given false instructions by an automated support system, referring me to cancellation methods that either did not exist or were otherwise not available to me and did not appear on my current and up to date version of the app.
- I still owe the " real '' XXXX XXXX {$300.00} for the web page she made and can not at all afford to pay her! Since she never received the payment she earned and is entitled to, I have never been granted access. As such, I have been unable to conduct business or generate a living, causing me to struggle, going even further into debt.
- There is an absolute and unacceptable lack of customer support at CashApp. For over 9 months, I have made countlessattempts to speak with an actual person and, to date, have yet to receive a call or obtain a phone number to reach a live person.
- CashApp not only failed to protect my interests, but actually assisted ( and continues to assist ) this criminal in stealing by allowing them to create and use multiple identities on their account. This practice is absolutely inappropriate and unacceptable. CashApp needs to adopt appropriate security measures to ensure and verify account holders are who they purport to be, as is common and reasonably expected in relation to any business connected with money/finances.
Although the amount of money in question here ( {$3000.00} ) may not seem like much to some people, to me it has been a " make or break '' sum. I live paycheck to paycheck and constantly struggle to meet my financial obligations. The fact that this loss occurred during the midst of the pandemic compounded the collateral damage in ways I could never have imagined and still don't know how ( or if ) I will recover from. The web page the subject funds were to cover was for a business startup that is now no longer an option. I am left emotionally and financially devastated. The fact that CashApp allowed this to happen is unbelievable- the fact that they STILL allow the thief to utilize their business to defraud people is appalling and seemingly criminal as well. I can only hope that someone somewhere will see what has happened here and take action to make changes to CashApp 's policies and right some of these wrongs before more people suffer as I have.
I have repeatedly requested CashApp return my funds. They refuse to do so. I have repeatedly asked them to provide me with answers as to their policies in regards to the changing of identities and account names. They ignore these requests. I have advised them I will proceed with legal action and pursue my rights to the fullest extent of the law. Further, I will contact as many members of the media as I possibly can and post this information everywhere I'm able to on the internet, alerting consumers as to the possible dangers and ramifications of utilizing CashApp. I have asked them to understand that these words are not intended as threats, and I have explained I'm simply letting them know how terribly I've been effected by this and intend to let the general public know the same. I have asked CashApp to take this seriously and take some type of action to fix things and keep this from happening to someone else. No one should have to go through the problems this has caused me.
I have received nothing but repeated generic, computer automated responses, over and over again. I have requested to be contacted by an actual person and have never received a call or email that was not automated. I have spent countless hours attempting to reach a live person at every phone number I have found for CashApp & /or Square , Inc. and have failed to be able to do so.
|
| 10/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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I am a XXXX XXXX. I have a court order that was signed in XXXX of XXXX that entitles me to have my XXXX name reflected on my government ID and on any and all state maintained documents.
In XXXX of XXXX, my Texas ID was issued to me with my new XXXX name. I have that Texas ID with me.
In XXXX of XXXX, I created my CashApp account under the new legal name printed on my new Texas ID. CashApp sent me a card with that same name on it. I still have that original card with me.
I have had that same card, until I ordered a new one in XXXX of XXXX. CashApp created a new " pink cash card '' with the claim that with your purchase, you would " unlock a new pink app theme '' as well as a pink card. I assumed that meant that the entire app would be pink themed. Every other app that offers a theme ( such as " dark theme '' ) applies that theme across the entire app. That was not the case with CashApp. Only 1 tab, out of the 5 main tabs, is " pink themed. '' That's not my main issue and why I'm reaching out to you however.
I got married in XXXX of last year, and updated my government ID and social security card to reflect that change. When I ordered my card, I realized that my maiden name was still on the account. I immediately updated my maiden name to my married name, which was just a last name change. I hoped that since the card wasn't issued out yet, the new card would potentially have my married name printed on the card. I was fully prepared to see my maiden name reflected on the card, however.
On XX/XX/XXXX, my new CashApp card arrived in the mail. The envelope was addressed to my old XXXX name, which I found odd. When I opened the envelope I saw that my old XXXX name was also printed on the card, which was very disappointing and confusing.
On XX/XX/XXXX, I reached out to CashApp and asked them to send me another pink card with the same design but with my legal name printed on it. CashApp said, " When you order a Cash Card, the name printed on it is the legal verified name associated with it. We do not issue new Cash Cards to update printed names unless there was a printing error or if you've had a legal name change. '' I told them that would make sense, if my legal name was the old XXXX name, but it isn't. The agent then sent me a response that was a copy and paste version of her first response. I then told the agent, " Then why is it that my original card had my maiden name printed on it? '' The agent said that CashApp will send a card with the legal name that was used at the time the account was created. She also told me that if I want my new name printed on it, I would first have to update it on my government ID and with Social Security.
I told her that she wasn't listening to what I was saying. I have already updated it, years ago, with the state and Social Security. My account was created in XXXX of XXXX. That was after my name had been legally changed.
I would like to know why, and how, did they end up printing a card with a name that I have never given them before? They printed a name on my card that has never even been associated with my account.
I have also looked through their Privacy Notice, to get a better idea of what has happened. It doesn't make any sense to me. Here is a link to their Privacy Notice, for accounts created prior to XX/XX/XXXX ( Effective XX/XX/XXXX ) XXXX XXXX XXXX My account was created in XXXX of XXXX.
I've read through the entire thing. Under Information We Collect About You and Sources of Information We Collect About You it reads ; " Identification Information. such as : Your name, email address, zip code, phone number, Cashtag, signature, and authentication credentials ( for example, information you use to log in to your Cash account ), including Internet Protocol ( IP ) address.
Additional Identification Information for Verified Users. such as : Your full mailing address ; date of birth ; government-issued identification, including Social Security number, passport, or drivers license ; and photograph if you choose to share such information in order to send and receive larger payment amounts or purchase Bitcoin.
Financial Information. such as : Bank account and payment card numbers you add to your Cash App account, as well as your Cash Card number if you have one.
XXXX XXXX. In order to provide you with the XXXX, we will also need to collect information from you about the intended recipient of the payment you request us to make. We will therefore ask you to provide contact details of your intended recipient. You can do this by : ( a ) manually entering a phone number or email address into the Cash App ; or ( b ) as described below ( under Information You Provide to Enhance Your Experience ), you can choose to give us access to your phone contacts to facilitate the entry of recipient information. We may also ask you to provide limited access to your phone contacts for account verification purposes. You can update your settings to stop sharing your phone contacts with us at any time, although we will always need a recipients phone number or email address to send money to them as requested by you.
Transaction Information. When you use our Services to make, accept, or request payments, we collect information such as : when and where the transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, and the devices and payment methods used to complete the transactions. '' I can't find anything there that would apply to me and my account, and shed some light on how and why they used an old XXXX name associated with my account. There is a section in the notice that I provided " Additional Identification Information for Verified Users '' that sounds like it would apply to me, but it doesn't. I have never been a " Verified User. '' I would have had to send over my government ID and other legal documents to prove my name in order to become a " Verified User. '' That would allow me to use select services such as purchasing XXXX, and sending and receiving larger payment amounts. That doesn't apply to me, I've never used those specific services. So, I have never provided my social nor my government ID to them.
I found an interesting section under Sources of Information We Collect About You that reads ; " Identity Verification. Information from third-party verification services ( e.g., identity verification agencies and through companies which provide third party analytics ( see Third-Party Analytics below ) ), and publicly available sources. In some circumstances, where lawful, this information can include your government-issued identification number. '' If I never provided my XXXX name nor any other information that would be required in order to use select services, I would assume they would have had look up my government-issued identification number. However, that was updated before the account was created. So why did they use an old XXXX name? Again though, I still have my previous card with my legal maiden name on it.
There is another section of the Privacy Notice that reads ; " We may amend this Privacy Notice from time to time by posting a revised version and updating the Effective Date above. The revised version will be effective on the Effective Date listed. We will provide you with reasonable prior notice of material changes in how we use your information, including by email, if you have provided one. If you disagree with these changes, you may cancel your account at any time. If you keep using our Services, you consent to any amendment of this Privacy Notice. '' That was a lie.
I have never been provided a notice of material changes in how they use my information. " Including by email '' which, I have provided since the account was created.
I have also read through their current Privacy Notice, XXXX XXXX XXXX XXXX of the points I have previously brought up XXXX still apply.
In order for CashApp to have my old XXXX name, they would have had to pull that information on their own. When they pulled my information, they would have seen that my old name has not been my legal name for a long time, since before I created this account. So why in the world did they send me a card with that old name if they've told me they only use " legal and verified names? '' I have screenshots and photos to prove everything I have claimed, which can be provided upon request.
|
| 11/08/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
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|
Web |
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**I apologize ahead of time and will try to be brief. I have a XXXX that makes it very difficult for me to make statements without going off-course. I URGE YOU to PLEASE try to read my complaint in whole- as I have been trying to work with the company for over a month now and they have NOT ONCE specifically addressed anything Ive said or made any effort to come to a resolution. I thank you in advance for your patience and understanding. ** On XX/XX/XXXX @ XXXX, my pay status was of the highest level, XXXX. ( https : //www.afterpay.com/en-US/loyalty-opt-in ) further explains these Payer Levels that a consumer can reach through making payments early, on-time and completing loans. ( ATTACHMENT # 1 Email from AFTERPAY just 2 days before shutting down my entire account. ) On XX/XX/XXXX later that night, I made a payment on order # XXXX for {$35.00}. On accident, I hit the wrong part of my phone & 2 payments were made of {$35.00} ( due XX/XX/XXXX & XX/XX/XXXX ) totaling {$70.00}. I had not budgeted for the extra {$35.00} to be paid so early, I decided to request the payment due XX/XX/XXXX be cancelled & refunded, if possible. ( ATTACHMENT # 2 IMG of Loan installments/proof of payment & ATTACHMENT # 3 IMG of Req for {$35.00} return ) THIS IS WHERE AFTERPAY & THEIR AUTOMATED SYSTEM & NEGLECT BEGIN DESTROYING MY ACCOUNT : 1. ) Instead of an answer, I was given the rules/template for being put on a Financial Hardship Plan. Before reviewing this request that I never asked for, they asked me to answer some questions- since I assumed there would actually BE a review- I was under the belief that the agent would read my answers were EXACTLY what the payment installments were to begin with However, no one actually REVIEWS these applications. ( ATTACHMENT # 4 + 5 IMG of Hardship Application sent XX/XX/XXXX ) 2. ) AT THIS POINT, MY INTENT, WILLINGNESS & FINANCIAL CAPABILITY TO PAY ALL INSTALLMENTS ARE MADE CLEAR. There is no confusion of words, no hesitation- I explain AGAIN what I meant about the {$35.00} over-payment ( still Afterpay had NOT answered my question about having it returned to me. ) ATTACHMENT # 6 ALSO sent XX/XX/XXXX in response to Application IMG : Written proof that my account should have NEVER been put on any hardship plan and if ANYONE had actually been Reviewing, as the company claims is done- they would see that.
3. ) By XX/XX/XXXX, I had NO ACCESS TO MY ACCOUNT. I tried to make a payment so I could finish the existing loans I had with Afterpay. I was denied access to my account. I tried the app, I tried the website, I tried emailing, changing my password, chatting, and then finally, I googled and tried the phone number for customer service.
THEY DO NOT EVEN HAVE A PHONE NUMBER FOR CUSTOMER SERVICE! ** XXXX We have made a decision to close our phone lines I had No way to access my own financial information with them, what installments were ( supposed to be auto-pay from my account, but were not, ) the total amounts due, when they were due, how to pay them or ANY INFORMATION REGARDING MY ACCOUNT WHATSOEVER.
4. ) Seeing as I had no way to access the account NOR a way to access any real human being to speak with in regards to my inability to make a payment, nothing was paid. Since I dont think Afterpay is really auto as they say ( or at least the auto part seems to be fluid in the sense that when you are buried in debt, its now auto-deducted. When they lock you out of your own account, it is not. ) 5. ) I continued to try to get ahold of this company and even tried to get the phone number of the office in XXXX XXXX ( where the CEO is located ) to find SOMEONE- ANYONE to help me PAY MY OWN BILLS! If Afterpay considered this the financial hardship payment plan, when, how and how much were these supposed payments supposed to be & when was anyone going to even tell me? Never mind the fact that I had made it ABUNDANTLY CLEAR I DID NOT NEED TO BE ON THE PLAN. Regardless, EVEN IF they ignored me about that & my question about the {$35.00}. How is ANYONE supposed to pay/get financial help or anything at all if Afterpay doesnt even make a plan with you and then Closes all access to your accounts?
6. ) Almost AN ENTIRE MONTH LATER, XX/XX/XXXX, I am given access to my account after my suspension. ATTACHMENT # 7 & 8. I now owe OVER $ 350+ in Late Fees, Overdue Payments not paid & my regular installments.
7. ) I CAN NOT STRESS ENOUGH EVEN IF no one listened to me about not needing a payment plan & put me on one anyways. WHERE WAS IT? Where was the employee who was supposed to help me make it? How was I ever going to pay if I already was having a hard time ( even though I clearly said I was fine. ) ***HOW IS ANYONE SUPPOSED TO GET OUT OF FINANCIAL HARDSHIP WHEN YOU BLOCK ACCESS TO THEIR OWN LOAN INFORMATION, XXXX THEIR ABILITY TO MAKE PAYMENTS, WILL NOT COMMUNICATE WITH THEM AND NEVER MAKE AN EFFORT TO SET UP ANY KIND OF PAYMENT HARDSHIP PLAN? HOW DOES COMING BACK 20+ DAYS LATER OWING OVER $ 350+ HELP ANYONE WITH FINANCIAL HARDSHIP?! *** 8. ) From this point, XX/XX/XXXX until as recent as last night, I have been dealing with HARRASSMENT almost daily ( via text, previously also via email ) threatening me about LATE FEES WHICH THIS COMPANY CREATED! The diabolical & unethical business model that this company has created is nothing short of XXXX. ( Attachment # 9- Ex of only a FEW DAYS of HARRASSMENT. ) 9. ) The responses Ive gotten from them in regards to my very REAL concerns have been templates, automated, outdated, irrelevant or condescending. For example : a. On XX/XX/XXXX, I was told that unfortunately no, the {$35.00} can not be returned to me bc Afterpay is free to consumers and we are able to maintain this by operating this way. Which way? By replying to questions sent on XX/XX/XXXX almost a month later? How exactly is this FREE TO CONSUMERS when I am being threatened with late fees daily? ( Attachment # 10 & # 11 is my reply ) b. On XX/XX/XXXX I wrote another complaint & on XX/XX/XXXX I received response that it would be addressed. ( Attachment IMG 12A, 12B & 13 ) c. On XX/XX/XXXX, I receive a response. Nothing that addresses any of my concerns but a notification that my payments are overdue! Also, the agent tells me any payments can be easily made MANUALLY via the website or app. Its INSULTING that not ONE AGENT has been talking in relation to anything Ive said or anything previous agents have said. ALSO I asked this agent- PLEASE.. show me step by step how to make a payment online or on the app when you cant log in & your access to all that information is denied? What are you paying now for? How would you know if you cant even get your name up on the screen? He actually mentions HAVING TROUBLE LOGGING IN! NO ONE- absolutely NO ONE at this company knows WHAT is going on, I dont even know if people are actually running it- but they have my money and can not even read. ( Attachment # 14 ) d. Im probably running out of attachments & Im sure youve had just enough of my going on and on about this company. I just have to tell you, as sick of you are of me going on about it with all my attachments, I have even more & this company has made my life a living XXXX the last month ( AND IT IS STILL GOING! ) In the beginning of this, I had mentioned that I had just received an E-mail from Afterpay unlocking a special offer given to their highest level consumers who had reached the XXXXXXXX LEVEL. After taking my account from me, destroying me with late fees and overwhelming debt, my new level XXXX is what I have to show for all the responsible patronage I have shown to this company. ( Attachment # 15 ) AFTERPAY HAS CLEAR DECEPTIVE PRACTICES GOING ON WITHIN THEIR COMPANY. FROM NOT EVEN HAVING A CUSTOMER SERVICE PHONE NUMBER TO FRAUDULENTLY ( WITHOUT CONSENT ) PUTTING PEOPLE IN THEIR FINANCIAL HARDSHIP PAYMENT PLANS THAT DONT INVOLVE PAYMENT AT ALL. I dont see how it can get much worse.
|
| 01/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
On Sunday XX/XX/XXXX, I made a purchase for XXXX pairs of shoes with the company XXXX XXXX using the app CashApp. The total of the purchase was {$120.00}. XXXX XXXX was running a special with CashApp which entailed an extra XXXX % off when items were purchased through the company CashApp. Because I purchased the items through CashApp, the total charged to my account by CashApp was {$94.00}.
On Friday XX/XX/XXXX, I successfully returned one pair of shoes from the XXXX purchased. On XX/XX/XXXX, XXXX XXXX notified me that they released a refund to CashApp for the amount of {$81.00} for the item I returned.
Also, on XX/XX/XXXX, I received notification from CashApp of a partial refund totaling {$32.00}. This transaction is docketed by CashApp identifier # XXXX. Transaction details of this refund displays {$81.00} which was the correct amount XXXX XXXX initially released to CashApp to refund to my account. Next, the transaction details states Partially Refunded : You were partially refunded {$61.00} of your {$94.00} payment at XXXX XXXX. Finally, transaction details list Amount : {$94.00}, Refunds : - {$61.00}, and Total {$32.00}. The transaction details concludes with a final refund of {$32.00} successfully credited to my XXXX XXXX.
On XX/XX/XXXX, I contacted CashApp via email and phone. I requested for an explanation about the partial refund and why CashApp did not refund the whole amount of {$81.00} initially released by XXXX XXXX. CashApp opened a case and sent it to Disputes Support. XXXX from Disputes Support sent me an email displaying transaction details that he did not explain and I did not know or understand what I was looking at. Also, in this email XXXX stated he closed the investigation and that I would have to open a new case if I anymore questions. After receiving this confusing email, I contacted CashApp via phone requesting for an explanation about the partial refund and why CashApp did not refund the whole amount of {$81.00} initially released by XXXX XXXX. Also, I requested to speak with Disputes Support and or a Manager. I did not receive any explanation and I was never transferred to speak with a manager or Disputes Support.
On XX/XX/XXXX, I contacted CashApp via email and phone because I was never contacted by a manager or Disputes Support via phone or email from the day before XX/XX/XXXX. I requested for an explanation about the partial refund and why CashApp did not refund the whole amount of {$81.00} initially released by XXXX XXXX. Essentially contacting CashApp via phone, I did not receive any explanation and I was never transferred to speak with a manager or Disputes Support. Contacting CashApp via email, I received the message stating According to our records, no disputed transactions were denied in connection with claim number XXXX, thus we are unable to proceed further with your request. If you would like to proceed with requesting claim documents for a different claim, you can submit a new request. I replied to CashApp via email stating I was supposed to get {$81.00} refunded back to me. Please provide me with proper justification of why I didnt receive the full amount of this transaction. XXXX XXXX released the correct amount to CashApp. However, CashApp adjusted this refund to {$32.00}. I have tried numerously to get someone on the phone to explain this to me. Also, please have a manager contact me about this transaction. If this matter does not get solved and if I am not contacted by XX/XX/XXXX then I will be forced to take legal action against CashApp and will start filing Attorney General Complaint, XXXX complaint, or CFPB complaint against cash app. My contact info is below.
On XX/XX/XXXX, I still have not been contacted by a manager or Disputes Support via phone or email. I received an email from CashApp stating We closed your case because a response was provided or it's been more than XXXX days since we've heard from you. Please reach out through your app if you still have questions. For reference, your case # is : XXXX.
On XX/XX/XXXX, at XXXX, I replied back to the XX/XX/XXXX email stating I was supposed to get {$81.00} refunded back to me. Please provide me with proper justification of why I didnt receive the full amount of this transaction. XXXX XXXX released the correct amount to CashApp. However, CashApp adjusted this refund to {$32.00}. I have tried numerous times to get someone on the phone to explain this to me. Also, I have asked for a manager to contact me about this transaction on numerous occasions. I have not been contacted by any manager as of yet. If this matter does not get solved and if I am not contacted by XX/XX/XXXX then I will be forced to take action against CashApp and will start filing Attorney General Complaints, XXXX complaints, and CFPB complaints against Cash App. My contact info is below. Immediately after, still at XXXX, CashApp replied back to my email stating the same as above We closed your case because a response was provided or it's been more than XXXX days since we've heard from you. Please reach out through your app if you still have questions. For reference, your case # is : XXXX. I replied back, at XXXX, stating I called Cash App on XX/XX/XXXX and XX/XX/XXXX asking for a manager to speak with me on the phone. Also, I requested someone from Disputes support to contact me on the phone. I was told that a manager was going to contact me. I have not been contacted by anyone from Cash App about this matter since my request on XX/XX/XXXX. I am requesting proper justification on why I was not refunded the correct amount that XXXX XXXX released to Cash App. I was supposed to get {$81.00} refunded back to me. Please provide me with proper justification of why I didnt receive the full amount of this transaction. XXXX XXXX released the correct amount to CashApp. However, CashApp adjusted this refund to {$32.00}. I have tried numerous times to get someone on the phone to explain this to me. This is my money and I deserve for someone from Cash App management to call and explain to me why Cash App adjusted the {$81.00} that was originally owed and released by XXXX XXXX. Also, I have asked for a manager to contact me about this transaction on numerous occasions. I have not been contacted by any manager as of yet. If this matter does not get solved or I don't receive the correct amount owed to me then I will be forced to take action against CashApp and will start filing Attorney General Complaints, XXXX complaints, and CFPB complaints against Cash App by XX/XX/XXXX. My contact info is below. Please call me. Again, immediately after, still at XXXX, CashApp replied back to my email stating the same as above. I then continued to reply back, at XXXX, stating the same as above. Finally, immediately aft, still at XXXX, CashApp replied back to my email stating the same as above. I did not reply back because I concluded that CashApp was not going to help me, or even try to help me, nor interested in my concerns and looked at my problem as not important. In addition, I concluded that the distinctive and immediate back and forth email replies from CashApp, which I never received in the past, indicates CashApp refuses to try to fix my problem and believes not refunding the correct amount of my money is a joke. In its totality, this experience with CashApp Support, Managers, and Disputes Support is horrendous, very insensitive and inconsiderate due to the fact that I have been a long time user of CashApp and fully trusted this company with my personal monies.
|
| 12/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
XXXX. I have a Square checking account and I made a donation to my Square checking account on XXXX XXXX, 2023 in the amount of XXXX dollars.
XXXX. XXXX in Escalations Dept. refused to provide checking account information. " Would not be able to provide that information to you '' she said.
XXXX. Square assessed a transaction fee in the amount {$46.00} to the Square checking account on XXXX XXXX, 2023 in connection with the above-referenced transaction.
XXXX. The donation was made at XXXX XXXX. ( All times XXXX ).
XXXX. I did not receive an email notification of the donation to XXXX.
XXXX. Despite the donation having been made, and despite Square advertising instant access to funds, I did not see the funds showing in my balance right away, nor for the next approximately XXXX minutes.
XXXX. Later I learned that even though the funds were placed into my Square account balance, because of a hold placed by Square of which they did not inform me ( please see below ), I could not see the funds reflected in my balance showing on the App nor were the funds available for transfer. Please see screenshot.
XXXX. I have been aware of news reports and emails from Square both reporting that in recent months there have been Square outages affecting the ability to process payments or make transfers. Therefore, I thought there was probably an outage and that the outage was the cause of the funds not showing as available to me.
XXXX. I issued a full refund using the Square App, initiated at XXXX XXXX. according to XXXX, created at XXXX, and then effective at XXXX XXXX
XXXX. I received an email confirmation from Square to XXXX regarding this refund. Please see attached.
XXXX. No automated email was generated to the customer at that time ; however, XXXX at Square composed and sent an email confirming the refund is in process.
XXXX. The refund of {$1500.00} to the customer is still currently pending.
XXXX. On yesterday, XXXX XXXX, I attempted to reach Square through the App but they were closed.
XXXX. On today, XXXX XXXX, I called and spoke first with XXXX and then XXXX in Escalations.
XXXX. According to XXXX, Square Customer Service, with whom on XXXX XXXX, 2023 the account was placed " Under Review '' at XXXX XXXX
XXXX. According to XXXX, XXXX can not confirm when the account was placed Under Review. XXXX said she can only confirm when the transaction was refunded, when the review was removed, and when the email was sent.
XXXX. XXXX and XXXX both confirmed that I did not have instant access to the funds as the merchant from the donation because of the Review.
XXXX. XXXX also confirmed " If your account was Under Review, the funds would not be in your balance and would not be available until review was complete. '' They would technically be in my balance but they would be in a " held '' status, XXXX. According to XXXX in the Escalations Dept., Square removed the Review, at XXXX XXXX. That is when Review was removed according to XXXX , and the following email was sent ( please see below regarding non-informative nature of email 's content ).
XXXX. Square sent an email at XXXX XXXX to the email account XXXX as follows : XXXX XXXX XXXX XXXX XXXX XXXX, Thank you for using Square. We noticed you process online payments with Square. Due to the higher risk of these types of payments wed like to share some best practices with you : Match billing and shipping zip codes. If you are shipping an item, check whether the billing and shipping zip codes match. If they dont match, reach out to your customer for verification. Their answer should make practical sense. If it doesnt, refund the payment.
Be cautious of requests for immediate or expedited shipping. Additionally you can check to see if the shipping address is a private address. Mail drop locations such as XXXX stores, and freight forwarders, are commonly associated with fraud and as a result, we do not recommend shipping to them.
Regularly monitor declined cards. Declined cards can be a sign that someone is trying to pay using stolen credit card information. If you notice an order with mismatched billing and shipping information, review possible attempts to use multiple cards by logging into your Dashboard, selecting the Sales tab, then the Transaction Status tab on the left. If you notice a customer attempted to pay with multiple cards within a short time frame, refund the successful payment.
For more information on best practices for e-commerce payments, please visit Best Practices.
Please keep in mind that you are responsible for any disputes or fraudulent payments taken on your account.
If you have any questions, or suspect you may have a suspicious buyer, please reply to this email.
Sincerely, Square Account Services Square Secure is here to help protect you so you can focus on running your business. Click here to find out more.
XXXX XXXX XXXX XXXX XXXX. The email sent at XXXX XXXX. failed to state that the account was Under Review, failed to state that funds were being held, and did not state that documentation was being requested by Square. Was just " advice that we recommend when taking payments '' according to XXXX in Square Escalations Dept., confirming that the email did not state the account was " Under Review ''. XXXX described this email as " a Risk Manager notification ''.
XXXX. At no time did I receive any email saying my account had been placed Under Review, nor that the Review had been lifted.
XXXX. In my conversation today, it was revealed to me by XXXX about the Review that apparently occurred on XXXX XXXX, XXXX
XXXX. I also asked about XXXX debits on my account for which I also did not receive any explanation by email, phone, text message, mail, or any other means. There had been an unexplained " Adjustment '' on my XXXX acct. on XXXX XXXX, XXXX for {$6.00} that just said " Adjustment '' and for which I received no communcation. And there had been an unexplained debit from my linked checking account ending in XXXX for {$40.00} about which I received a notification by email that did not actually explain why that amount was being debited.
XXXX. It was later revealed to me that the {$6.00} and {$40.00} added up to the total transaction fee ( stated above ) of {$46.00}.
XXXX. I requested in all fairness and reasonableness a refund of the {$46.00} given the fact that ( a ) I had intended to pay for a service that was instant access to funds from a donor ; ( b ) I did not receive instant access to said funds ; ( c ) I had every reason to believe there was a system malfunction ; ( d ) I was not notified at the time of any " Review '' ; and ( e ) therefore, I did not receive the service for which I paid.
XXXX. XXXX and XXXX both refused to issue said refund for the transaction fee that I requested.
XXXX. I indicated I would file this complaint and arbitration regarding the transaction fee.
XXXX. XXXX provided me emails confirming the refund of the {$1500.00} donation ; however, the refund has not been received by the customer to date. XXXX indicated it could take two to seven business days.
XXXX. XXXX said she knew of no specific issue that would prevent the refund after I noted that ( XXXX ) the Review was completed two days ago ; and ( XXXX ) the transaction fee has been fully funded with the XXXX debits noted above.
XXXX.
|
| 12/05/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
- Problem when making payments
|
|
Web |
|
|
XXXX. I am an Afterpay customer.
XXXX. I made XXXX purchases with XXXX via Afterpay on XXXX XXXX, 2023.
XXXX. " Purchase # XXXX '' - XXXX XXXX XXXX XXXX XXXX XXXX Order # XXXX - Afterpay In-App # XXXX - {$91.00} - a first payment of {$22.00} was charged to my card ending in XXXX - XXXX XXXX, 2023.
XXXX. For some reason, the Afterpay order for XXXX # XXXX is showing as {$89.00}, a discrepancy of {$2.00}. XXXX XXXX, Mgr. in charge w. XXXX XXXX XXXX stated that XXXX is aware of ongoing discrepancies involving order amounts with Afterpay. XXXX claims that Afterpay " reconciles the amounts within thirty days. '' XXXX. " Purchase # XXXX '' - XXXX XXXX XXXX XXXX XXXX - XXXX Order # XXXX - Afterpay In-App # XXXX - {$120.00} - a first payment of {$31.00} was charged to my card ending in XXXX - XXXX XXXX, 2023.
XXXX. For some reason, the Afterpay order for XXXX # XXXX is showing as {$120.00}, a discrepancy of {$4.00}. XXXX XXXX, Mgr. in charge w. XXXX XXXX XXXX stated that XXXX is aware of ongoing discrepancies involving order amounts with Afterpay. XXXX claims that Afterpay " reconciles the amounts within thirty days. '' XXXX. On XXXX XXXX, 2023, I returned both items to XXXX XXXX XXXX XXXX, Missouri store location. They processed the return of {$91.00} for XXXX # XXXX and {$120.00} for XXXX # XXXX, on a single receipt, for a total of {$220.00} being refunded to Afterpay on my behalf.
XXXX. On XXXX XXXX, 2023, I received an email from Afterpay notifying me that on " XXXX # XXXX '' I would be receiving a refund of {$31.00}. This is the amount of the first installment that I was charged on XXXX XXXX, 2023. " Purchase # XXXX '' was updated on Afterpay to show that no more money was due, and that the {$31.00} had been refunded.
XXXX. I received no email from Afterpay acknowledging the return of " Purchase # XXXX '' to XXXX, even though I returned the item to XXXX on XXXX XXXX, 2023 and even though XXXX refunded the funds to Afterpay.
XXXX. I received the refund of {$31.00} to my card ending in XXXX for " XXXX # XXXX '' on XXXX XXXX, 2023.
XXXX. On XXXX XXXX, 2023, I received an email from Afterpay stating : " Hi XXXX XXXX We have processed your refund request. The following refund will take up to 10 days to be paid back to your card, depending on your financial institution.
Refund Amount- {$96.00} USD Refund payment method XXXX card ending in XXXX '' However, the email did not identity an order number with which it was intended to relate.
XXXX. It is absolutely unclear to what the {$96.00} is referring.
XXXX. To date, I have not received the {$96.00} XXXX. To date, Purchase # XXXX is still showing as due and owing on Afterpay, and Afterpay has not refunded my first installment, and Afterpay is demanding I continue to make the remaining installment payments on a purchase that has been returned to XXXX and refunded by XXXX to Afterpay in full.
XXXX. On XXXX XXXX, 2023, I notified the XXXX store location that I had only received a refund on XXXX # XXXX, but not XXXX # XXXX. They said to contact Afterpay.
XXXX. On XXXX XXXX, 2023, I called XXXX XXXX customer service, seeing as how the items were originally purchased online through XXXX XXXX. I originally spoke with XXXX. XXXX said the XXXX returns were processed as XXXX return by XXXX, and that I should get the excess amount from Afterpay. She said I needed to contact Afterpay. I asked for her supervisor.
XXXX. On XXXX XXXX, 2023, I spoke with XXXX XXXX supervisor XXXX. XXXX revealed XXXX was wrong. She said the store was supposed to process the XXXX returns separately.
" That is absolutely going to cause issues. Need to reach out to store to have those issues resolved. They have to be done separately for refunds to be done successfully. '' XXXX contacted the store and spoke XXXX, who XXXX claimed to be a Store Mgr., however, XXXX is not a Store Mgr. XXXX said the store needs to void the initial transaction - the refund from XXXX XXXX, 2023, and reissue it. I asked if that meant Afterpay would reverse my refund on XXXX # XXXX, re-charge me on XXXX # XXXX, and then refund it again? XXXX said she did not know and I would have to ask Afterpay.
XXXX. I asked XXXX to participate in a three way call with Afterpay ; however, Afterpay does not have a phone number. Afterpay should have a phone number.
XXXX. I asked for XXXX 's supervisor and she put me no the phone with XXXX, XXXX. in charge w. XXXX XXXX XXXX. I asked XXXX to call Afterpay on my behalf and they said they have no way to communicate with Afterpay about a customer 's account ( although apparently merchants may also fill out the Afterpay help form, despite XXXX 's statement otherwise ). Afterpay should be able to speak with merchants. XXXX said I would have to call Afterpay myself, although again no one can apparently call Afterpay.
XXXX. XXXX said the store manager of the XXXX XXXX XXXX would be calling me about re-processing my refund. To date, I have not heard from them.
XXXX. XXXX should not have to void and re-process a refund in order to prevent Afterpay from stealing my money. If Afterpay receives excess funds on an order due to a merchant error, they should return the funds to the merchant or the customer and should communicate transparently with the customer and merchant. Or Afterpay should apply the excess funds to the correct order.
XXXX. I attempted to call ( XXXX ) XXXX, but Afterpay says they do not offer phone support any longer.
XXXX. I began to complete a form on the Afterpay website seeking help with Refund/Return. I noted that I had made the return but not received the refund. I selected an option from the drop-down menu stating that " The refund was added to the wrong order '' Afterpay requested documentation.
XXXX. I contacted XXXX at XXXX to request documentation for Afterpay. She re-sent the original order confirmation emails and sent me an email confirming the XXXX returns and the refund to Afterpay : " Hello XXXX XXXX XXXX, Per our conversation, I am confirming the return transaction details for your XXXX order numbers XXXX and XXXX. Both items/orders were returned in the same transaction and refunded to Afterpay per the below details : Store # XXXX Date : XX/XX/2023 Register : XXXX Transaction : XXXX As discussed, the Store Manager from our XXXX store XXXX XXXX ( XXXX XXXX XXXX XXXX should be following up with you by phone at around XXXX XXXX CST today. He will be able to assist you in providing any further details you need.
XXXX XXXX XXXX XXXX, XXXX XXXX, MO XXXX XXXX Store # XXXX XXXX XXXX, Store Manager XXXX Thank you, XXXX Customer CARE Manager-in-Charge XXXX XXXX " XXXX. The fact that Afterpay has a drop-down help option that says " The refund was added to the wrong order '' confirms that this is an ongoing, repeat, systemic issue involving many customers of which Afterpay is aware.
XXXX. About to submit Afterpay help form attaching extensive documentation.
( Had to delete a total of XXXX documents in order to submit because Afterpay would not accept the form submittal with all the documents. ) XXXX. I have yet to hear back from Afterpay and I have yet to receive my refund and I have yet to hear back from XXXX XXXX XXXX.
|
| 02/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
It first started when I was asked by my daughter to borrow my cashapp card, I realized I didn't have it so my first thought was I would go on the app and get me a new one just in case. Well as soon as I did I saw it said that my request for a card was processed and my new card had been sent out over 365 days ago. So I called and got it straightened out, waited for my card and when it finally came I got it activated even changed from buisness to regular account, added my debit card and a bank account as well so I was done with that, well then in XX/XX/XXXX I went on cashapp and tried to transfer money from the debit card I had added foe {$200.00} but it was declined and I would get a message pop up on the screen telling me that my bank declined it to contact them. So I call my bank and tell me nope not on there end, so I tried about 5 times just on the XXXX XXXX XXXX. It upset me so I let it go for the time being. Then I tried again on XX/XX/XXXX at around XXXX am and again it failed, same message call your bank. Didn't think twice and send cashapp a message through the app and waited and all they told me is that there was suspicious activity on my account which was not the case because I was looking at the account. There had been multiple transactions from XXXX where I needed to verify my account in order to use it but could not because they got declined as well and it was just for an amount under a {$1.00} each time. Well that didn't work so I called cashapp and asked them what the deal was, once again suspicious activity which again was not the case, all it showed on my account was were I kept trying to add money over and over and then linking and unblinking my debit card and bank account and adding different ones which I had informed them off that I was doing it because I thought it might be the linked card. But nope wasn't my card, because one card was from XXXX XXXX and the other was capitalone. While I'm trying to add money again for about {$700.00}, while sitting at a party with about 30 family members and friends I got them all to add money to there accounts, they had no problems at all, but mine declined again. So now I'm just mad and I wanted to see what would happen if I let a few of them add my card to there account, and what a surprise no problems at all. So I'm online now and looking for a while for some cashapp numbers, I lfound 3 so 8 call the 1st one and they yell me sorry they can not help, so lk now I call the second one and talk to him explaining and he's looking at my account at his end because he even tried to tell me that I had never even added money to my account and I told him look XXXX I just sent myself 10 bucks ok and it did not get declined ok, on XX/XX/XXXX I added {$50.00} and it was ok, XX/XX/XXXX {$5.00}, XX/XX/XXXX {$15.00}, XX/XX/XXXX added {$10.00}. No problems, and then before and after that I had people send me money and there was no issues with anyone sending me money, or me cashing out what money I haon the XXXX on my cashapp. I got sent {$150.00} XX/XX/XXXX, and cashed out into my bank account right after I got it, XX/XX/XXXX, {$100.00} and I cashed out, on the 13th it was {$100.00}, sent money on the XXXX XXXX {$10.00} no problems, {$130.00} XX/XX/XXXX, XX/XX/XXXX {$62.00}. XX/XX/XXXX I got about 41. And change from my daughter, capital one send a couple little deposits into my cashapp account so I could verify the account, no problems I got to verify the account, even after verification I told him it was still doing it, and he just says well I'm sorry I can't help you because I can't really look at your accoun5 it's not my department to just let it go and XXXX it up and take my card off and put a credit card on there, I just told him hecwas XXXX, I shouldn't have to because I had the funds or I wouldn't be trying again and again. Well nothing so I ask him to give me the number of someone who can help and would do there job right and he just says well I'm sorry we don't do that that he was in his department doing his thing, and to leave them alone that they did there own thing he can't help me even though he was in billing, nope he just kinda chuckles so I hand up. I try the last number which was the number to the company original app, which was square app, but now is the parent app. I finally get someone on the phone and he tries everything he can think of, I told him what was going on, and informed him on how rude them peoplecwere not listening, yelling me I'm XXXX to get over it, and he asked me if I had made any calls yet and I told him yes with him it was 3 in total, 2 did nothing and now him, he gave me the same number I had and told m3 to call back and tell them they better fix this, not to let them lie, so why I did, I got it's not my department I don't know any other numbers just take debit card off and again add credit card. And hung up. Message on the app and I wouldn't even get a reply back, when I finally did it was your bank call them, or they would just get XXXX and hang up. So all together I made like 30 calls, send 20 messages got 2 calls back with no solution so it helped none, and I was just finally fed up and I got a hold of XXXX and got a 2 or 3 messages back from cashapp where XXXX stepped in but I informed XXXX that no I was not happy or satisfied with cashapp and there XXXX reason with no explanations and them telling me it's my fault. So now still waiting on a response I guess because it's not right that they say they do this to everyone ok, but they lie about everything, they told me I as only allowed to add so much a day, that's a lie because I looked and it stated that I could add as much as {$2500.00} a day it was the limit I read, but it was {$2200.00} short of letting me add my money out of my account tha5 was verified as well, from the limit they told me. I talked to cash app right before I contacted XXXX I told them that I need to add these funds to my cashapp because my XXXX XXXXe bank had closed down all the local branches in town where I live so I couldn't just go to a atm and take money out and walk into XXXX XXXX and deposit it, I would have to take the money out and drive 3 hrs just to deposit it and I wasn't doing that, that this was the whole reason for me getting cashapp because I could add the funds to my cashapp and just cash out from the cashapp straight into my XXXX XXXX account, so I could pay my bills. They cost me over {$100.00} in late charges and then a birthday party that cost me {$250.00} because I didn't have the money to pay for it and they kept my deposit. It's not right that I can try to add funds and it gets denied, and my sister can use my card on her account 5 min later and it doesn't get denied when she tries to add same amoun5, and then same day 2 min after I get denied for 200, 300 I try to send myself {$10.00} and it worked, but 15 min later I try 250 again and nope denied. We protecting you, yeah whatever I don't think so, they acting like im special cause they sure did pay special attention to me and me alone.
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| 05/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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I am writing to request action regarding Cash Apps handling of a disputed transaction. I was defrauded of a sum of {$750.00} USD by ( an ) individual ( s ) who gained unauthorized access to the XXXX account of, and thereby impersonated, the intended recipient. The imposter ( s ) directed me, under false and fraudulent pretenses, to provide credentials of my bank account to Cash App, with whom I had never held an account previously and through which I have not performed any additional transactions aside from that which is disputed. I contend that Cash App violated the Electronic Fund Transfer Act ( XXXX ) by demonstrably failing to conduct a reasonable investigation.
At approximately XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/2023, I received a message via XXXX XXXX from the account created by and belonging to my landlord. The message directed me to send rent payment to the Cash App account $ XXXX. At approximately XXXX XXXX XXXX on XX/XX/2023, I sent {$750.00} USD from my debit account to the specified Cash App account. The payment was accepted by the other user at approximately XXXX XXXX XXXX. XXXX XXXX XXXX XXXX I texted my landlords phone number to request confirmation that she had received the payment. In the ensuing conversation, she indicated that she had never used Cash App. She later stated that she had not logged into her XXXX account on those days, and at least one other XXXX user also received messages from her account that she had neither written nor sent. A notarized affidavit from my landlord is included in this parcel.
At approximately XXXX XXXX XXXX that same morning, I requested a refund from the Cash App user $ XXXX. The user declined and, later that day, their Cash App handle changed from $ XXXX to $ XXXX. Upon receiving notice that the refund was declined, I reported the user 's fraudulent activity to Cash App through an in-application functionality. At XXXXXXXX XXXX XXXXXXXX, I contacted customer support via the applications chat functionality ; a copy of this conversation is attached. I provided screenshots of the XXXX conversation in which the impersonator directed me to share account details with Cash App under the pretense that they were my landlord. On Sunday, XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX, a company representative named XXXX responded and stated that Cash App was unable to cancel or refund this payment.
At approximately XXXX XXXX XXXX on the day of the incident, I filed a complaint with the Internet Crime Complaint Center ( XXXX ). On the following day, XX/XX/XXXX, I filed a report with local police, a copy of which is included in this parcel. At approximately XXXX XXXX XXXX on XX/XX/XXXX, I filed a complaint with the Federal Trade Commission ( FTC ) ; the number of the FTC report is XXXX.
On XX/XX/2023, I saw that the transaction had been posted to my debit account. At approximately XXXXXXXX XXXX XXXXXXXX that night, I called Cash App Customer Support and received a return call from XXXX. I was asked to state my name, the time of the transaction, the amount of the transaction, and the Cash App handle of the recipient to confirm my identity. After doing so accurately three times, the representative declined to speak with me further about the incident on the basis that my identity could not be confirmed. At approximately XXXX XXXX XXXX I called Cash App support again and was contacted by another representative, who asked me to state the model of phone through which I had provided account information to Cash App. After providing this information, I was told that the dispute would be formally investigated. AXXXX XXXX XXXX XXXX the following morning, less than XXXX hours after the investigation was supposedly initiated, I received a message via e-mail stating that Cash App had completed its investigation and found no error to have occurred. The case number associated with this claim decision is XXXX. I promptly requested documentation related to my dispute. At XXXX XXXX XXXX XXXXat afternoon, I received documentation that Cash App relied on to determine the outcome of the dispute. This documentation simply listed the date, status, amount, sender, and recipient of the transaction. Importantly, the copy of the correspondence that I had provided on XX/XX/XXXX, receipt of which had been confirmed by the representative named XXXX, was omitted from this documentation.
Cash App violated the Electronic Fund Transfer Act ( EFTA ) by demonstrably failing to conduct a reasonable investigation into the allegation of error. Although policies published on the Cash App website deny responsibility for transfers that occur as the result of deception, such private network rules do not reduce consumer protections afforded by the EFTA. The protections afforded by Regulation E of the EFTA extend to consumers deceived into sharing account access details which are then used to complete an Electronic Fund Transfer ( EFT ). In this instance, the imposter ( s ) directed me, under false and fraudulent pretenses, to provide credentials of my bank account to Cash App, with whom I had never held an account previously and through which I have not performed any additional transactions aside from that which is disputed.
According to guidelines provided by the CFPB on its website ( https : //www.consumerfinance.gov/compliance/compliance-resources/deposit-accounts-resources/electronic-fund-transfers/electronic-fund-transfers-faqs/ ) at the time of this writing, when a non-bank peer-to-peer ( P2P ) payment provider initiates a debit card pass-through payment from the consumers bank account, the non-bank P2P provider is generally considered a financial institution under Regulation E of the EFTA. As such, Cash App, as the P2P provider in this scenario, is required by Regulation E to conduct a reasonable investigation into the allegation of error. As stated on the CFPB website, The Bureau found that a financial institution did not conduct a reasonable investigation when it... did not consider other relevant information such as the consumers assertion that the EFT was unauthorized or for an incorrect amount.
Cash App did not consider relevant information in its possession and therefore failed to conduct a reasonable investigation. The documents upon which the investigation was conducted omitted the correspondence between myself and the unauthorized user of my landlord 's XXXX account, a copy of which had been sent to Cash App support directly through the application on the day of the incident. Receipt of this evidence was confirmed by a Cash App representative, as described above. Furthermore, Cash App provided no alternative avenue of providing additional evidence, such as the police report or my landlord 's notified affidavit. The brevity of the formal investigation, which lasted less than XXXX hours, did not allow for submission of documentation via traditional mail.
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| 06/01/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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The issue with the company Cash App began XX/XX/2023
I had {$31.00} in my account. I added an additional {$25.00} in my account and sent my mother {$35.00} from my account to help her with groceries.
When I checked my balance again I had {$6.00} remaining. This caused great concern because {$31.00} + {$25.00} - the {$35.00} I sent to my mother doesnt equate to {$6.00}. I shouldve had {$21.00} not {$6.00}.
I contacted Cash App support within the app. I will include screen shots of that correspondence. To summarize the convo, their excuse for my balance disappearing was due to a technical error that occurred a month prior caused them to not take the correct amount out of my account balance and they were now recouping those funds. They also said that my current balance of {$6.00} reflected the correct amount and that the problem was fixed. I was very upset because as a consumer they pretty much took money out of my account saying it was from a tech error that they never even mentioned to their consumers until I contacted them after taking my money, but thinking this was a one time issue that they confirmed was now resolved. I let it go and continued to use my account but with caution. I will note I signed up for account text message updates so now each time something occurred within my account I received a text message.
On XX/XX/XXXX my mother sent me {$29.00} within 30minutes Cash app took about {$16.00} out of that {$29.00} and said it was for a XXXX transaction from XX/XX/XXXX updating. Pretty much they were doing the same thing they did XX/XX/XXXX again on XX/XX/XXXX using the same tech error being corrected excuse. This time I demanded this issue be escalated to a supervisor becuase at this point they took money out my account 2 times and each time they said it was to correct a tech error but again it was fixed and my balance was now current but they said this the first time XX/XX/XXXX yet they still took money again XX/XX/XXXX for the same issue, so how could it have been fixed the first time?
Upon requesting a supervisor I was emailed by a supervisor, and I asked her to provide me more information on the tech error, meaning if they know to take SPECIFIC amounts from my balance for these month old tech errors there should be an accumulative balance of how much I owe them due to these errors, rather than them just taking random amounts out of my account anytime my money sits within the account. The supervisor told me she could only repeat what the support reps said which was that there was a error that took place from XXXX and that they are taking money from my account to fix their error but she cant tell me how much the error was costing me or anything else. I asked her to escalate the issue since she confirmed she couldnt tell me anymore and she refused to escalate the issue and was closing the case. That was the last I heard from her. From that point on I knew I wouldnt be using my cash app card or keeping any money in my account.
Yesterday XX/XX/XXXX my mother had sent me {$60.00} via cash app forgetting that I wasnt using them anymore due to their suspicious and predatory ways. Once again within 20 minutes Cash App took about {$45.00} of the {$60.00} that was in my account ( as per their text message account updates ) they took {$45.00} out of my {$60.00} balance for a XXXX transaction from XX/XX/XXXX.
I ended up calling support becuase when I opened the app I couldnt even see the {$60.00} transaction and also each time they take money for these past transactions that they updated due to their tech error, it doesnt reflect or show them taking the money that day. Meaning all you see are your most recent transactions, the account doesnt show or reflect them taking the money out of the current balance so if it wasnt for me signing up for text message alerts it wouldve looked like the money disappeared into thin air.
I spoke with a rep on the phone who located the {$60.00} transaction on his end, he then gave me the same script/excuse the other support reps said to me which was due to a tech error from months ago we are now using your current balance to resolve those errors but your balance is now updated correctly and the issue is fixed.
The reason Im contacting you is becuase this can not be legal or right in any way. How can a financial institution take money from your account for their technical errors and say that the error is now fixed then continue to take money for your account each time money is placed within the account and give the same excuse all over again? How can a company say you owe money due to their technical error that they failed to communicate they had once they found out and only tell you after taking most of your money within the account and after it happening multiple times you ask for a total amount/documentation confirming what in total you owe due to their tech error and they refuse to tell you how much you owe and refuse to escalate and resolve your issue and concern with them taking your money?
Some things Id like to note : Cash App usually places your balance in the negatives when you owe money for a prior transaction so normally you will have to satisfy that negative balance in order to utilize your debit card and account. In this case my account just reflects a {$0.00} balance until I add money or am sent money to my account, and THREE TIMES, within 20 minutes of adding money to my account they will update a month old transaction and take most of the money I added to the account. How is this reasonable?
I have proof of the support I received within the Cash App app where they confirmed the things mentioned within this complaint I have the emails with the supervisor refusing to provide me proof or atleast a complete total of what I owe and refusing to escalate my issue I have proof of the call I had with support XX/XX/2023 with the rep pretty much repeating what the rep told me the first time XX/XX/ and the issue is if what the rep told me in XXXX was true meaning the balance was taken to fix a tech issue and now its resolved, why did they continue to take my money twice again citing the same issue and citing that its been fixed??
I have the text message alerts from the last 2 times they took money out my account which confirms money was placed in my account and within 20minutes they took it out my account to satisfy transactions from a month+ prior.
If any other info or proof is needed please let me know. Thank you so much for listing and trying to assist me with getting this issue resolved. Its much appreciated!
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| 01/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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This complaint is less about being scammed out a {$500.00} payment for goods that were never even shipped, not to mention never received ; and much more about Cash App 's gross negligence, willful misconduct, and unrelenting determination to fail at meeting the terms of our agreement. That agreement being otherwise known as the Cash App Terms of Service.
Before we go any further, I would just like to state, and assure the CFPB, that I, XXXX XXXX XXXX, am indeed the one and only author of this complaint. I say this only because the first complaint I ever submitted was closed because ( as the letter in the mail would explain to me ) it appeared that someone else had written and submitted the claim on my behalf. Which, as frustrating as it was to get that response to a very legitimate complaint I have yet to resolve to this day, I took to be a long-winded way of complimenting the professional precision and lazer-focused detailing contained within the body of that particular complaint. This also subsequently lead to me dumbing down future complaints I submitted at later dates in order to hopefully avoid getting that same non-response response again.
Moving on, I believe the following conditions contained within the Cash App Terms of Service clearly demonstrate Cash App having the power to easily reverse, return, or void the {$500.00} payment made for ( what turned out to be ) absolutely nothing, because any payment made for goods or services is a business transaction ( which is just one way to say it was a payment made for commercial purposes ) and under the terms of our agreement, the peer-to-peer payment services are for sending and receiving funds for personal, non-commercial purposes. Therefore, the terms render any payment made for commercial purposes either prohibited, invalid, or simply a payment that should not have been made in accordance with the terms. In conclusion, under the terms governing my use of the payment services, Cash App has a legal liability and the power to reverse or return the {$500.00} payment back to my account. Just take a look for yourself.
VII. Peer-to-Peer Service 1. Description Of Service The peer-to-peer Service ( Peer-to-Peer Service ) allows you to send funds or receive funds for peer-to-peer personal, non-commercial purposes.
8. Payment Cancellation, Stop Payment Requests and Refused Payments We will attempt to return any unclaimed, refused, refunded, prohibited, or denied P2P Payment to your Eligible Transaction Account or Eligible Credit Account, as applicable. If we are not able to do so, we may use other reasonable means to return the P2P Payment to you, as permitted by applicable law.
9. Invalid P2P Payments If you receive a P2P Payment and we later determine in our sole discretion that the P2P Payment was invalid for any reason, you hereby authorize us to move funds from the applicable Eligible Transaction Account or Eligible Credit Account in an amount equal to the P2P Payment.
You acknowledge and agree that we will not be liable in any way for any P2P Payments that you may receive, regardless of whether you authorized the Sender to send them to you.
Something else to consider is the fact that I am a XXXX XXXX cardholder. Any funds kept in my Cash App balance in-app are, according to the terms, FDIC insured funds. Cash App likes to say that making a peer-to-peer payment using their service is the equivalent of physically handing that money to the recipient. Which is a statement that is only accurate for Cash App users who do not have a Cash Card prepaid VISA debit card associated with their account. I explained to Cash App that the funds in my wallet or pocket are not FDIC insured funds when I hand them to someone IRL. The funds in my Cash App balance, such as the {$500.00} used to make the payment at the heart of this dispute, they are FDIC insured. So, in my case, it is not the same at all. I think it's much more accurate to say any payment I initiate using the peer-to-peer payment services is the equivalent of paying with my prepaid VISA debit Cash Card. This should also give me an avenue to dispute this transaction and file a chargeback of the payment. Cash App refuses to allow me to file a dispute for this transaction and that sounds like another thing they aren't allowed to do, except it would be Regulation E or Z that would grant me the right to dispute the payment, as opposed to the Cash App Terms of Service.
Bottom line, Cash App violates, ignores, and completely disrespects the sanctity of our legally binding contractual agreement AKA the Cash App Terms of Service. Something I see as an ever present go-to procedural practice amongst big companies when it comes to customer service these days. Most large majorly recognizable companies do not care one bit about their customers. All they want is to maximize their profit margins at the expense of anyone that isn't them. Cash App Support exists to make the ones already suffering just keep on suffering as much as possible.
I have email correspondence with them in which their ignorance and lack of empathy lead them to admitting they willfully violated the terms of our agreement and acknowledging they had a legal obligation to reverse the payment. All I wanted was an explanation that used the terms of service to show the conditions that countered my argument and allowed them to operate in the manner they had been operating. You know, just to make sure they had a legitimate right to actually be able to do what they were doing. They have yet to even acknowledge I have asked them to do such a thing and I have asked many times. I would like to ask the Bureau to consider the sound logic used to reach the conclusions I have used to make my argument and how I kept everything within the scope of the Cash App Terms and the laws of the United States. Additionally, I ask the Bureau to please make an example of this company and punish them to the full extent the law will allow you to for the years of abuse their customers have suffered at their unapologetic hands.
*NOTE* I have about a million screenshots of the chat between Cash App Support and myself from the last month. I would suggest asking Cash App for a transcript of our chat beginning with XX/XX/2022 thru present day. It would be much easier to get the information from them than to have me upload all these screenshots. Thank you.
|
| 11/28/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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On XXXX XXXX, I called XXXX to purchase insurance for my new laptop.During the call apple phone hung up, however XXXX called back immediately. I answered, the representative said, this is apple sorry that the call disconnected. XXXX went through a verification process asking me several different questions pertaining to me.The entire time the representative kept stating that they were having phone issues, which caused us to be on the call for over an hour. I eventually hung up because the call wasnt getting any where. The guy sent a code to my phone. I gave him the code, he said he had to send me an app to get the code. I followed the representative order think he was legitimately trying to help me. However when I got off the call, I received an alert from bank. Once I logged into my online banking, its was very clear that all of my accounts were hacked. The cards in my apple wallet had been used, money moved out of every account I had with XXXX. I called XXXX back to let them know that I just got scammed by someone saying that they worked for XXXX. While on the phone with apple the XXXX XXXX called me back, I merged the call with XXXX and the scammer. The scammer say, hi XXXX, this is XXXX returning your call, sorry the previous call was disconnected due to system issues. Immediately the apple lady said, XXXX hang up thats not an XXXX representative on your phone. Call XXXX now. So I did. Officer took a report and told me that I should be able to go to my bank or call cashapp to help fix this. So on XXXX XXXX I went to XXXX located at XXXX located at XXXX XXXX XXXX XXXX, XXXX, GA XXXX, A banker sat down with me from XXXX filing disputes on all my accounts due to the scammer accessing my online information & mirrored my phone. Money was taken from my business account via XXXX and cash app, personal savings and checking account, credit card, line of credit. However I found out about a week later that the claims were denied because the banker at the above location filed them all wrong. So another banker at the same location refilled all the fraud claims. Eventually all my funds were returned. However on on XXXX XXXX XXXX reversed one of the transactions from my Business Account, from cashapp in the amount of {$3900.00}. I immediately went back to the truist address located in this complaint. The same lady that filed the second set of fraud claims said, she couldnt help me because it was out of her hands. That the bank cant help get my money back even though its fraud. Said its a 3rd party involved ( cashapp ) said Cashapp had to help me because its not the bank responsibility. Even though I had already filed a few claims with Cashapp but they refused to do a real investigation, Cashapp denied my claim within 10 mins the first time the 3 minutes the next time, said the case is closed to go to my bank for help and call the police, even though I provided a police case number back in XXXX when I reached out to cashapp. The case number provided on XXXX XXXX was XXXX officer XXXX, Badge number XXXX. Cashapp still denied my fraud claim saying I authorized the payment ( which I did not, my online information was hacked and my phone while talking to XXXX ) then when I went back to Truist on XX/XX/23 to figure out why the transaction was reversed and they said cashapp sent them proof that I made transaction, and trust just closed the case, on the same day, the banker at the above address told me to go to the XXXX location which I did, because a branch manager named XXXX could help me with my issue, asked the banker could she call before I drive all the way to the XXXX location, only to find out when I get there, no manger was available. The banker at The XXXX location, The banker at XXXX XXXX location XXXX XXXX XXXX XXXX, XXXX, GA XXXX, I arrived around XXXX but couldnt get assistance until XXXX because I had to have an appointment to get her help, even though she had no one on her office at all, eventually she called the fraud number and they informed her that the bank will not help me get my money back and I needed to go to the court house and file a subpoena which I had to go to XXXX XXXX courthouse to do that. So I went to XXXX XXXX courthouse. I wanted to be told that the subpoena will cost me {$210.00} to file so I did not do the subpoena I went to another truest bank location located at XXXX XXXX XXXX XXXX, XXXX, GA XXXX, I was told again that no one could help me, but she saw a escalation for my claim and someone would follow up with me on Monday or Tuesday. So on yesterday a guy from XXXX called and said the bank has nothing to do with this, that I need to go to cashapp for help even though the bank knows that cashapp has denied my claim a few times without actually doing a investigation. I called cashapp back they said they closed the case because I gave someone access to my accounts, I promise I never gave permission for anyone to use my money or account I was hacked. Cashapp said they see where the person added a card for 3 mins and was able to take the {$3900.00} off then the scammer debit card was unlinked immediately and they also said they have never seen the card on my cash app ever, they also said the saw 3 attempts for the {$3900.00}, the first two were declined but the tired time the scammer was able to take the money. Cashapp said to go back to the police and tell them that cashapp can not get my money that Cashapp would corporate with police. Or go back to my bank because cashapp closed my case and it will not be reopened or looked at. The bank is saying something similar but the bank is saying my claim was denied and can not be reopened once denied twice even though I havent actually spoke to any investors on either company end. I need help getting my money back. I have been to 4 different Truist branches, no help, called fraud number every time, no help. Called cashapp several times, more than 6 times looking for help no one will help me and Im honestly telling the truth. I was robbed and the bank I been with for several years is not trying to help at all.
Police report number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Cashapp XXXX Cashapp XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 05/19/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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To whom this my concern, On XXXX XXXX I was sent a notification from cash app stating that my ach debit has been completed. I checked my account and the money was taken out that night. Now the problem here is that I made a complete payment on Thursday through XXXX for my ach that was completed on Friday XX/XX/2023. I saw my account balance go down on Friday XXXX. I called cash app they were not seeing a double charge and I also called XXXX which then they tell me they dont see a double charge either. This was for the amount of {$100.00} that just went missing from my account with any any paper trail.
On XX/XX/2023. I received 2 cash app notifications saying that my transactions have been updated and then were taken out of my account on XX/XX/2023 again. When I went to my account history I do not have any evidence on where any transactions were updated. WhenI reached out to XXXX where those charges were coming from, I was told that they do not see any double charging on their end either.
I finally reached out to cash app customer service and they were actually not willing to help me at all. The first time I called they told me they would give it to the dispute team but they cant help me any further. I told them to have a manager call or email me because I need to know where my funds went.
I did speak with a cash app manager and they told me this : Hi XXXX, Thank you for reaching out. My name is XXXX, Cash App Support Manager, and I will be happy to assist.
We understand the importance of your funds. A technical error that occurred between XX/XX/2023 and XX/XX/2023 impacted one or more of your Cash Card transactions.
During that time, merchants that you used your Cash Card with successfully received payment ( s ) ; however, the funds were not deducted from your account. As a result, your account balance was temporarily higher than it should have been because your payment to the merchant did not decrease your account balance.
We can confirm that an impacted transaction due to the error occurring between XX/XX/2023 and XX/XX/2023 has been resolved and your account has been adjusted to reflect the correct balance. The funds deducted from your account were the funds you previously used to make a payment with the merchant, but which were then incorrectly returned to your account due to a technical error.
The balance you're seeing now reflects the amount we deducted to recover these funds and successfully complete the payment.
You can view all of your Cash Card transactions in-app and online in the Activity tab. Your card transactions in activity will say Cash Card below the merchant name.
To view your Cash Card transactions in-app : 1. Tap the clock icon in the bottom right corner of your Cash App home screen to open your Activity tab 2. Scroll down to see your Cash Card transactions 3. Tap a payment for specific payment details To view them online : 1. Sign in at cash.app/account ( https : //cash.app/account ) using your email or phone number 2. Scroll through the Activity page to locate your Cash Card transactions 3. Click on a payment to expand additional details If you believe there is an error, please let us know and we can further investigate.
If you have any other questions, feel free to reach back out to Cash App Support.
Warm Regards, XXXX This is actually not true at all. I always check my account balance before and after making a purchase. I was charged on my account and then cash app came back into my account 2-3 weeks after my purchases were completed and took my money. Not only did they take my money but they are claiming that we all received refunds for the funds the took out when we werent.
They double charged my for my 2 XXXX orders that were placed on XX/XX/XXXX and XXXX and also for my XXXX direct debit for XXXX. No one from cash app is helping and this has happened to thousands of people this week. CASH APP took peoples money for no reason stating an error when it wasnt one. They did not even send anybody any email correspondence regarding this matter or anything. People lost more than me.
When I asked CASH APP to send over documentation supporting their claims and showing proof of this error I have been ignored since. No one is responding back. My card stays locked so no one can come in and charge my card so cash app went in and updated transactions to then charge my card twice. I am so sorry for how jumbled everything sounds it CASH APP is stealing money from their own customers and not telling up where is going. The took almost {$300.00} from me unexplained. Their updates dont show on our bank statements. My bank statement shows my payment went through on the 1st when their claiming it did not.
I need help. Cash app is stealing in front of our faces illegally then they give us this prompted script about tech issues but can not show proof of anything. I am coming to you today in hopes we can take this to a judge and give the people back whats rightfully theirs.
If you go on XXXX and XXXX you can also see other people this has effected. You will also see that cash app support is not helping them either. Cash app is giving us the run around with our money. If you would like I can send you links and screen shots of the social media post.
I will like to also state that this is happening to a lot of people who solely use cash app. This is meaning that we do not have another bank attached to our cash app account.
When I called on XXXX XXXX. I was told that they made a dispute claim on my behalf and that it will take up 10 business days for me to hear back from anyone. Well as you guessed I didn't hear back from anyone. I call today XXXX XXXX, and I am told that there was never a dispute put in process for me and the agent notes only stated that I called for information on a transaction. I then asked for the reference number to that first call I made and the agent stated to me that they could no longer give me any information and that they have to disconnect the call.
Cash app has yet to send any real proof of this tech error and the statements they sent me are inconsistent. I already sent a letter to the cash app Dispute Arbitration office.
|
| 07/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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My 3 month old son an I went to XXXX for a little over a month and little did we know we didn't have a home to come back to so I then booked a room at the XXXX XXXX for a few nights till I could figure out what to do next. Right before I went to XXXX I was able to get a cell phone with service beings my old one hadn't had service without wifi in a couple months. When I went to XXXX it was rough finding time to do anything with a new baby and no help so I didn't even have a chance to switch my accounts over to the new phone.
A friend of mine who was XXXX asked if his bro and him could shower in my room and I said yes they could. My friend showered and was ready to bounce but his bro hadn't showered just yet and was waiting for someone or something supposably.. I kept attempting to get him out of my room as it seemed as if he was trying to take it over as his room and kept getting angry anytime I would tell him it wasn't his room to be inviting anyone up or nothing like that beings it was a room I got for my XXXX old XXXX
XX/XX/XXXX, Me and my girl ( who was staying in the room with me to cut the costs ) went down to the casino part of XXXX while my son was asleep and her boyfriend was in the room to watch him and call me when he woke up. Her and I both had tried several times to get the other dude to leave without being mean or starting any problems so we thought if we left he would too.. When we went back up to the room he was no longer there, happy about that we went to bed. When I woke up I realized my old phone was gone among many other things. Then I checked my phone and there where notifications from cash app showing me every penny I had in cash app was sent out to a girl I didn't even know and that I had never done any transactions with in the past 2 payments one for {$4000.00} and one for {$640.00} the girls name was XXXX XXXX
When reading through your guys 's list of policies and procedures it states that if a payment of {$1000.00} or more is attempted to be sent out that you guys will require additional identification, and you guys didn't ask for nothing I'm sure for the {$4000.00} payment or the dude wouldn't have been able to send it out! It also states that if an investigation is being conducted that you guys credit the account some of the money back while the investigation is taking place and then either put the rest of it back or pull the money that you credited back off depending on what you find during the investigation..
I have done at least XXXX claims with you guys ( which isn't easy with a new baby ) and they all were denied one saying I gave dude permission when I filed a police report and asked you if you guys wanted the report number or a copy of the report and both where declined, I also called to let you know the dude had been arrested for it and was charged and that didn't make a difference either. I came back with this money from XXXX to be able to take care of my new baby who's daddy doesn't help me at all with and that I do t have any kinda support group to help me either. All 's I have is me and all he has is me..
I have continuously contacted cash app to see what the next step would be XXXX who I could contact besides them and never have gotten an answer from cash app. I have contacted the XXXX XXXX and now you guys.
XXXX XXXX XXXX stole my phone that was still logged into my accounts and sent every dime I had in cash app out to a stranger. Which I think is crazy because I've tried to send payments out that were XXXX XXXX and {$30.00} payments that you guys have stopped and the pop-up said for my protection it was stopped so I want to know how come these two payments weren't stopped when I've never sent a payment out of my cash app like that in the whole time that it was open unless it was getting cashed out.
I did a claim on the phone and in the app and I stayed calling cash app trying to get updates people were rude and told me they didn't have any extra information on the subject but if there was anything else I needed help with they would be more than happy to help me. An even when I co tact them today they say the case was escalated to some special team XXXX something like that.
My phone was stolen it was used to then steal almost XXXX grand from me which to me and my new son is a ton of money especially when I came back from XXXX to no longer having our home and my vehicle being stolen before my son was born. I really need this money back to take care of my son and having to go rounds with cash app then trying to figure out who else to contact on top of it all when I don't have time to do anything but to take care of my son is making this so much worse. I've been through enough with my money and other items being stolen I don't feel like I should be treated like a criminal or like I had anything to do with this cause I assure you this has been a nightmare and everyday that passes it just keeps getting worse and worse.. Please someone help us. I don't deserve to lose this money to a dirt bag thief and some girl I don't even know..
Who mind you blocked me I'm sure cause when they denied my claim they told me to go ahead and request the money from her specifically and I was unable to. So if I had anything to do with sending her the money why would I be blocked by her if somebody sending me XXXX grand I'm probably sending them all sorts of emojis not blocking them just saying I initially contacted cash app on XX/XX/XXXX I hit them up probably every day for the first 10 days that they kept telling me that they had 10 days to come to a conclusion on the XXXX day they've been told me that they had 45 days so I continued to contact them until I got an answer for the claim in my email which was denied so I began contacting them again and there was probably a total of four or five days that I didn't contact them between XX/XX/XXXX and pretty close to the first of this month. I also asked several times for a manager or supervisor to contact me they would contact me they would send me an email to my email from an email that told me that I could not reply to it so I couldn't get anywhere that way either.
|
| 04/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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A Law Firm Filed A Ucc Lien on a Company That Has Been Closed, Via Articles Of Dissolution In Wisconsin, The Law Firm That Placed The Lien Will Not Respond To My Request To Send A Letter Of Release To Block/Square, Who In XXXX Owns Cash App, ,I Have Sent Them Several Emails Asking That They Please Send This Letter To Release My Personal Account, Because M y Business Is Closed And That They Have Been Included IN My Bankruptcy Case, For A Business Loan That I Personally Guaranteed, For My Business, I Have Sent Them Those Documents Of Dissolution And Discharge Letter From The Wisconsin Courts, They Have Frozen My Personal Account And Refuse To Remove The Lien That Is On My Old Business Account, That Has Not Been Able To Send Or Receive Any Money That Is Not Connected To The Business That Is No Longer In Operation XXXX XXXX XXXX XXXX XXXX XXXX NY, NY XXXX XXXX XXXX XXXX XXXX : XXXX Block Civil Process Please note that on XX/XX/XXXX, Square, Inc. changed its name to Block , Inc .
XXXX We are writing to inform you that your Cash App account has been put on hold due to a UCC lien notice.
What does this mean for my Cash App account?
A creditor is enforcing a lien filed against your businesss receivables, which identifies you as a secured party. This lienholder is seeking repayment for a debt. They have taken action by sending notice of the lien to us, either directly or through a law firm or debt collection agency.
What happens next?
Were obligated by law to place a hold on your Cash App account. This means that you wont be able to transfer any funds from your balance. All funds will be held in your Cash App balance until we receive one of the following : 1. A release agreement from the lienholder directing us to lift the hold on the account.
2. A court order or other documentation that authorizes us to release the hold on the account.
What do I do to resolve this?
UCC liens must be resolved between you and the lienholder. You may be able to work out a solution by contacting them directly. If you reach an agreement, the lienholder will need to send a copy of the release agreement directed to us instructing us to lift the hold on the account.
Heres the contact information we were given about the lienholder : XXXX XXXX XXXX XXXX XXXX XXXX NY, NY XXXX XXXX : XXXX XXXX : XXXX Sincerely, Block Civil Process Please note that on XX/XX/XXXX, Square , Inc. changed its name to Block , Inc .
ref : XXXX : ref XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX to Cash XXXX XXXX XXXX Not Respond to my Request To Lift The Lien on my Personal Account, The Business is Closed, And Has been Closed, Tell me how can they Keep trying to informed Something that is No Longer in Oprations On Tue, XX/XX/XXXX, XXXX PM Cash Support XXXX wrote : Hi XXXX, We are writing to inform you that your Cash App account has been put on hold due to a UCC lien notice.
What does this mean for my Cash App account?
A creditor is enforcing a lien filed against your businesss receivables, which identifies you as a secured party. This lienholder is seeking repayment for a debt. They have taken action by sending notice of the lien to us, either directly or through a law firm or debt collection agency.
What happens next?
Were obligated by law to place a hold on your Cash App account. This means that you wont be able to transfer any funds from your balance. All funds will be held in your Cash App balance until we receive one of the following : 1. A release agreement from the lienholder directing us to lift the hold on the account.
2. A court order or other documentation that authorizes us to release the hold on the account.
What do I do to resolve this?
UCC liens must be resolved between you and the lienholder. You may be able to work out a solution by contacting them directly. If you reach an agreement, the lienholder will need to send a copy of the release agreement directed to us instructing us to lift the hold on the account.
XXXX the contact information we were given about the lienholder : XXXX XXXX XXXX XXXX XXXX XXXX NY, NY XXXX T : XXXX XXXX : XXXX Sincerely, Block Civil Process Please note that on XX/XX/XXXX, Square , Inc. changed its name to Block , Inc .
ref : XXXX : ref XXXX XXXX XXXX XXXX Attachments XX/XX/XXXX, XXXX to Cash On Tue, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX Not Respond to my Request To Lift The Lien on my Personal Account, The Business is Closed, And Has been Closed, Tell me how can they Keep trying to informed Something that is No Longer in Oprations On Tue, XX/XX/XXXX, XXXX XXXX Cash Support XXXX wrote : Hi XXXX, We are writing to inform you that your Cash App account has been put on hold due to a UCC lien notice.
What does this mean for my Cash App account?
A creditor is enforcing a lien filed against your businesss receivables, which identifies you as a secured party. This lienholder is seeking repayment for a debt. They have taken action by sending notice of the lien to us, either directly or through a law firm or debt collection agency.
What happens next?
Were obligated by law to place a hold on your Cash App account. This means that you wont be able to transfer any funds from your balance. All funds will be held in your Cash App balance until we receive one of the following : 1. A release agreement from the lienholder directing us to lift the hold on the account.
2. A court order or other documentation that authorizes us to release the hold on the account.
What do I do to resolve this?
UCC liens must be resolved between you and the lienholder. You may be able to work out a solution by contacting them directly. If you reach an agreement, the lienholder will need to send a copy of the release agreement directed to us instructing us to lift the hold on the account.
Heres the contact information we were given about the lienholder : XXXX XXXX XXXX XXXX XXXX XXXX NY, NY XXXX T : XXXX XXXX : XXXX Sincerely, Block Civil Process Please note that on XX/XX/XXXX, Square , Inc. changed its name to Block , Inc .
The Law Firm
|
| 09/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
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I am XXXX XXXX XXXX and an XXXX. A client wanted to use a credit card to pay some fees and to place money in an XXXX account that was attached to Square. I added another account to my Square account because some of the funds did not need to be in the XXXX account. I received confirmation that the new account was verified by Square. ( XXXX ) On XXXX XX/XX/XXXX, I processed a transaction for {$9500.00} using the credit card information provided by the client for that purpose. The {$9500.00} payment was received by Square ( XXXX XXXX ). The following day, XXXX withdrew its fee of {$330.00} from the funds ( XXXX. XXXX ). I responded to an unrequested series of emails from Square offering to expedite the transfer of the remaining funds if I would open a checking account and order a debit card from XXXX XXXX XXXX ( " XXXX '' ) immediately. I started the process but was met with message indicating that the immediate transfer of {$2000.00} could not be processed. I contacted Square on XXXX XXXX and got conflicting stories. One story was that the 2-Step Verification Process was not enabled and the another story was about " unusual activity. '' I looked at my end and found not " unusual activity '' except that I learned that Square had disconnected the XXXX account and only the new account was active. Note : I never asked for the new account to replace the XXXX account ; only to add another bank account to more easily track client funds. After several attempts that were unsuccessful, I asked to clarification. I received an email from XXXX XXXX from Square Account Services inquiring about the 2-Step Verification and asking me to enable it. ( XXXX. XXXX ) This email was a response to my request for information about the delay in transferring funds. I called Square and explained that the 2-Step Verification was enabled in XXXX- when I first became a Square customer. Nothing had changed and the Dashboard that was part of my account and a Square portal clearly indicated in green that the 2-Step Verification was enabled. I became suspicious.
Many telephone calls, chat messages, and several emails then followed. XXXX reached out on XXXX XXXX via email ( XXXX. XXXX ) but offered nothing in the way of issue identification or resolution ; only that I could respond to the email. On XXXX XXXX, I responded to XXXX in an email ( XXXX ) that detailed the numerous inconsistencies from XXXX person to the next at Square and the run around and the reasons why I sensed that there was something amiss especially because the XXXX Verification was always enabled but NEVER used and Square still had XXXX the money minus their fee. I heard nothing back from XXXX despite the fact that she wrote that she would " address [ my concerns ] promptly '' in XXXX. XXXX.
On XXXX XXXX, having heard nothing from Square, I contacted them. Once again, I spoke with Customer Support ( see, XXXX. XXXX ) and once again received inconsistent statements and asked for someone with supervisorial/managerial authority. XXXX responded on XXXX XXXX XXXX XXXX XXXX, I sent an email ( XXXX. XXXX ) to XXXX to inform him/her that reliance on the fact that a prior email should not be relied upon because I had still not heard back from XXXX. Then, I wrote again to XXXX ( XXXX. XXXX ) indicating a high level of frustration at the lack of customer support from Square 's " Customer Support '' department.
I attempted to reach the legal department of Block Inc and Square Inc in XXXX XXXX, California where I know that some of the attorneys are working on XXXX XXXX. There is no reasonable method of determining a telephone number or email address for their general counsel ( XXXX XXXX ) or any of the scores of attorneys that are associated with or employed by Block Inc and Square Inc . Even the telephone number listed on 10Q 's and other SEC filings are pointed to the computerized telephone answering tree through which there is little that can be accomplished except to speak with other customer support people who did nothing to address the issues. ( See, transcript Ex. 17 ).
I became compelled to do something immediately because client funds are involved. I simply could not sit back and wait while client funds were being converted and stolen by Block Inc and Square Inc . I began to formulate a lawsuit that, among other things, would allow me to petition the Court for a prejudgment writ to seize the money from Block/Square and to seek attorney fees. I have provided the same 6 pages of the draft to Square as appear in Ex. 16 with no response whatsoever. I provided the first copy on XXXX XXXX and incredulously, an internet company like Block/Square apparently does not provide technology to its so-called Customer Support team to open a regular pdf formatted document. ( See, Ex. 17, pg 5 of 6 wherein XXXX states : " I do apologize I am not able to open that document. '' ) In short, Block/Sqaure clearly blocks all reasonable attempts to get customer issues resolved in an amicable and expeditious manner. Nothing gets accomplished and no relevant and reliable information is provided. In some instances, they claim that the issue will take 1-2 days while on the same date with regard to the same issue, the representation is 3-5 days. Today, under any analysis of their shifting process, it had been longer than even their convoluted and inaccurate customer service team has allowed.
I can not play this game with Block/Square any longer. I must take action because client funds are involved. I am XXXX and no longer in the same good health as I was when I was younger. Block/Square is playing games and doing whatever is necessary to avoid resolving the issue. I would like the CFPB to investigate the customer support policies and procedures in use at Block/Square . They are counterintuitive and specifically designed to prevent consumers from getting an expeditious resolution to legitimate concerns.
|
| 07/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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I submitted disputes and attempted to submit the full extent of the disputes to CashApp but was denied the ability to submit multiple disputes for several charges that occurred in parts over the course of about a month, resulting in the fraudulent and unauthorized activity on my bank account through online purchases using my digital CashApp debit card and CashApp money transfers from my bank account I did not authorize from the beginning of XX/XX/XXXX until the end of XX/XX/XXXX, with an estimated total in excess of {$35000.00}. A detailed record of these transactions directly from CashApp statements are attached.
Neither my bank account nor my CashApp account information were voluntarily shared with anyone and the use of my device was not voluntarily given to anyone. These transactions are in error because they were not authorized transactions.
To the best of my knowledge, the fraudulent activity was made possible by and began after completing a device swap of my cell phone with an identical phone under my phone warranty program. At one point, these devices had all account details stored and I suspect some fraudulent interception transpired. I cant say for sure, and I have no way to prove who I think did it - but the bottom line is that these transactions were not done by me or authorized by me.
In XXXX of XXXX I was forced to close my XXXX XXXX XXXX at the onset of COVID and my commercial landlord conducted an unlawful eviction of my business. To this day we are still in litigation. Like many people, I lost my source of income, but in my particular case that was just the beginning of the end for me, my family, my legacy, and even just the basic dignity of human expression and American freedom. Its beyond words how it feels to go from XXXX XXXX in sales per month to being forcibly stripped of your lifes work and in less than a year find yourself homeless. Part of coping with all of that is I got to a point where I became accustomed to having nothing and fell out of the habit of staying on top of stuff. So when I received a large settlement from when I was hit by a car, I just deposited it all into my XXXX account and didnt think much of it nor monitor it in any way that would alert me to the initial fraud that affected my bank account. I brought it to XXXX Banks attention immediately when I did notice it, and I was given the impression by XXXX Bank that they quickly investigated the matter and returned the stolen funds. I thought that put an end to the misuse of my money through my account. Because a new card was issued by XXXX, my old one was canceled, I was assured by XXXX Bank that they had thoroughly addressed the problem, and reopening my business was still months away ; it seemed like it was safe to just let my settlement money sit and continue living frugally.
Within weeks, however, my XXXX XXXX account was suddenly emptied of more than {$35000.00}, evidently through CashApp transfers transpiring after I thought the situation was resolved. I sought out a solution with the merchants that processed the unreasonable volume of transactions but they would not refund the money.
I then notified CashApp directly and tried to initiate disputes but CashApp support refused to process the disputes in bulk. I repeatedly asked for alternative ways to report the fraud through their system, a phone call, or even the postal service and I was unequivocally told by CashApp support that their dispute process of each transaction, one at a time in the app was the only way to notify them of the fraud and dispute the transactions. Obviously, this wasnt true.
I then gave up on trying to address this fraud through CashApp and initiated efforts to resolve this directly with XXXXXXXX XXXX. The transactions related to CashApp have been improperly denied.
CashApp did not allow me to submit the fraudulent transactions to them in bulk, nor did CashApp provide a provisional credit, nor did CashApp communicate to me that I needed to submit anything in writing. In fact, CashApp appears to have closed my account in retaliation for taking the issue directly to my bank, and furthermore, when I attempted to procure my CashApp account number from CashApp to file disputes via certified mail and to file this complaint, CashApp support played games over several days, refusing to provide this critical information that would help identify my account for both transaction dispute purposes as well as for the reporting of their conduct with the CFPB. A collection of screenshots capturing the support team playing games with me and outright refusing to provide my account number is enclosed.
From what I understand, XXXX XXXX and CashApp jointly decided that the unauthorized transactions were valid based on prior account activity. This is wrong and propagates the fraud I have been a victim of.
# 1. ) The possibility of similar prior transactions with the same or similar merchants does not constitute proof that these transactions were authorized.
# 2. ) Said prior activity consists entirely of transactions XXXX had already concluded were fraudulent in the original partial investigation (!!! ).
My account history proves my spending habits were not at all reflective of what transpired during the period these fraudulent transactions took place. Upon request, I can also provide the 5 years of business and personal accounts I maintained before I lost everything to COVID which will further prove my point.
There appears to be a range of violations by CashApp of the Electronic Fund Transfer Act ( EFTA ) and Regulation E after I had given CashAPP timely notice of the transaction errors.
|
| 01/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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Consumer Financial Protection Bureau XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX XXXX XXXX I am enclosing documents of correspondence regarding my complaint with the California based company, SQUARE. I understand the company is also called Block, and Cash.app as you will see on the enclosed bogus 1099 K form that they sent to me.
Details : XXXX XXXX XXXX. Received the attached 1099 K form in the XXXX Mail.
XXXX XXXXXX/XX/XXXX I started trying to contact _the company by phone. Before calling I looked on the web to be sure it was a legit company. The form is sent by Block, XXXX Square, Inc. I started there. I got a person to hear my complaint. She looked me up in the Square system and said I did not have an account. I emailed her a copy of the false 1099K form. She looked and said it was an account with Cash.app and that I would have to call them. The Cash app system for customer service is to call a number of which there are at least two both automated only : XXXX or XXXX. They will call you back at the number you called in on. They did respond with a call back within a few minutes. However when I told them I had received a 1099 K form for an account that I DO NOT have and NEVER have had, never applied for, dont know anything about., I was told they would contact me by email. There was NOT another human being person I could talk to even when I asked to speak to a XXXX. Only email contact. End of conversation.
XXXX XXXX XXXXXXXX XXXX I called multiple times. Sometimes I would get a call back, sometimes not. No email. I wrote the enclosed letters and sent them via XXXXXXXX XXXX XXXX, and USpost office. Each one with signature guarantee and tracking. I saw three different addresses for the same company : On the internet : Cash App.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX On the false 1099K form : Block, Inc XXXX Square, Inc XXXX XXXX XXXX XXXX XXXX XXXX CA. XXXX Also on the Internet : Cash App XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I sent letters to all addresses. ( attached ) I have received confirmation of delivery to all. Signatures were done for mailroom and receptionist for the most part. I also sent documentation to XXXX for their records.
I contacted XXXX, XXXX, and XXXX, making sure no such account in my name listed there. None were found. No hard or soft enquiries from this company under any of those names. I froze my credit record at that time at all three credit bureaus so no one should have been able to open anything in my name.
I filed a police report with the XXXX XXXX Police department for identity theft. ( attached ) I filed a complaint at IdnetityTheft.gov. and an adjacent complaint to the IRS ( attached ) I was advised by my attorney and accountant at XXXX XXXX to demand an immeditate issuance of a CORRECTED 1099 form corrected to a ZERO balance and an immediate removal of the account that this company has in MY name, MY social security number and My address ; I filed a complaint with Department of Financial Protection and Innovation in California since the company is a California based company. These people referred me to Texas Department of Banking. ( Attached ) This morning XX/XX/XXXX I called the Texas department of Banking regional office here in XXXX, and spoke to XXXX XXXX XXXX. He said I needed to file this complain with the Consumer Protection Bureau which is what I am currently doing.
In XXXX I was the victim of Identity Theft. The thieves were caught by the XXXX Texas Police department. At the time they had a list of names, social security numbers and birthdates. The police were trying to connect the information to the people mentioned to see if any theft had occurred. These thieves ( or someone they sold info to ) opened fraudulent electric company accounts ( using my stolen credentials ) in XXXX and a XXXX Texas town. These fraudulent accounts remained open for only a couple of months. I only knew of this 6 months later when collections agencies started calling me. I thought they were bogus calls. However, that was the beginning of my understanding that I was the victim of identity theft. I had not taken out these accounts period. I knew nothing about them. The thieves were eventually found, arrested, convicted, and served or serving time in the federal jails. I am attaching information sent to me by Department of Justice. Case XXXX. I get periodic updates. One of the crooks is out on probation. I have never been contacted by any of the crooks. But I dont know if this fraudulent account could have anything to do with further illegal activity connected to them.
This FALSE 1099 K form has my correct name, correct social security number ( which I have blacked out due to legal advice ) and correct address. However, I do not know HOW my information was obtained, WHO obtained it. But it has been used ILLEGALLY.
I ask for your help in closing this account, obtaining a corrected 1099K account, and eliminating my information completely from this company. Upon reading the 1099 form you will see there were a LARGE number of transactions claimed ( 2330 transactions ) for a large amount of money ( {$49000.00} ) over a three month period only XXXX, XXXX, XXXX. The form states that the information is being sent to the IRS. I need for this to corrected immediately so I may file a correct tax return this XXXX. I do not intend to be taxed on fraudulent activity conducted in my name.
I appreciate your help in securing the corrected 1099K form and removal of my name, address, social security number from Square, Cash App, Block data bases.
I look forward to your response.
Thank you so much.
XXXX XXXX
|
| 05/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
On XX/XX/XXXX, I tried making a purchase in CashApp. I had a few cents in my account, and uploaded the amount I thought I would need which was {$50.00} at XXXX. I then realized I would need more and uploaded {$10.00} at XXXX. While using the in-app boost merchant website the app kept freezing so I had to start my purchase again. While shopping I received a text from CashApp at XXXX stating a transaction from XX/XX/XXXX, from the current merchant I am now shopping at, has been updated to {$43.00}. When my purchase went through, I was notified from CashApp text at XXXX that I had insufficient funds. Now the times I am giving are from the texts, and activity screen of app and msg. The times have a major discrepancy from in app and online activity, and text msg notification. The text and activity went through at the same time, yet somehow the times vary differently from the other. I dont personally know the actual time this took place outside of the msg text, and in app activity is telling me. The in-app activity for CashApp varies an hour in difference from the mobile site and the online site. Either the times in app or online are an hour ahead or behind. Based on the time of the msg text notification, the mobile app activity is an hour behind, and online app activity is the same time frame of msg text. My Bank statement from my checkings account, which my debit card of this bank account is tied to my CashApp account, is stating in the online activity of bank account that the transfer of funds from my account to CashApp, of which I was personally transferring to CashApp in app of CashApp for my purchase, was transferred on XX/XX/XXXX to CashApp despite making the transfer the day before on the XXXX of XXXX. It seems the funds didn't transfer to CashApp until the next day from my Checkings account the day after my complaint to CashApp.
On XX/XX/XXXX according to in app support log at XXXX I contacted support about the issue that Ive come to. After my notification of insufficient funds for purchase, I look at my in app CashApp balance, and only see an amount of {$16.00}. After telling support of having {$60.00} in my account and now only have {$16.00} they asked me in what payment I was having issues with, and gave me an option to show them, which I did. They proceed to answer by telling me that I had insufficient funds, and how to resolve this, while completely ignoring my original concern. So, I reiterate my issue again. Told them to look at my history and showed them the text notification that I received. They asked me to attach the amounts I uploaded, and I did. They proceed to tell me a technical error that occurred between XX/XX/XXXX, and XX/XX/XXXX, impacted one or more of my cash card transactions. During this time merchants that I used my cash card with successfully received payment, but the funds were not deducted from my account. As a result, my balance was temporarily higher than it should have been because my purchase to the merchant did not decrease my balance. The balance Im seeing now, reflects the amount they deducted to recover these funds, and successfully complete the payment. I then asked why I was never informed this was happening? They proceed to answer by saying ; They can confirm that an impacted transaction due to error occurring again reiterating the dates given previous and proceeded to repeat information already given with the added ; The funds deducted were the funds I previously used to make a payment with said merchant, but which were then incorrectly returned to my account due to a technical error. They then tell me I can view my transaction in app and online in the activity tab.
I looked in my activity tab to find the error they spoke of, but there was nothing which I told them, and asked is if theres a history, I can view the errors because the history I have says payment completed? I then ask AGAIN, why wasnt I ever notified this was occurring? They respond with the name of the merchant, and date/time of XX/XX/XXXX at XXXX for {$42.00}. I tell them I have no payment history for that date and time. They tell me theyll reach out directly to their specialty team so they can help me with this, and ask for my email, of which I give. A few hours later I ask support when I can expect the specialist email. I get a bot response of nothing instead not answering my concern. I then ask the next day at XXXX XX/XX/XXXX. They tell me they have escalated my case, and once the team has an update, theyll email me. They then give me a case number. I have yet to hear from them. My concern is the way they seemed to resolve this issue of balance owed, and the information given to me, or lack thereof. I have no error reports of any kind for me to view from the app, email, or text notifications I have. I am only having their word any of this was happening, and even if true, I was still never given a warning, or notified any of these errors were occurring by CashApp in the first place. I seemingly am being punished for something they didnt help me to see beforehand. I am on disability and try to budget my spending. This tore into that without warning and impacted me negatively. This situation has exhausted me mentally, and emotionally. I have been re traumatized from this action, and have not been given clear answers, or solution. They continue to hold onto my funds they have taken. I have done everything on my end to my knowledge for this to not have occurred as the consumer. There was nothing this company has done to protect me from their errors. Legally I do not know what my rights, or actions are at this time.
|
| 05/11/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with overdraft
- Overdraft charges
|
|
Web |
|
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I : is to be referred to for both XXXX XXXX XXXX XXXX XXXX simultaneously as to anything that pertains to either if one wishes to or have to respond to any business pertaining to this situation.
I have had an altercation with someone I owe as a result of my money being absent at the time I needed to pay someone something. I have been assaulted as a result of the transaction ( s ) pending even though my account did not have enough funds to make the purchase.
I exited out of my browser and closed the tabs relating to the creation of the transaction ( s ). Re-entered the browser and went back to the tab after closing them down completely along with the app completely. Now unless you want to ask XXXX if this is true as far as diagnostics go then by all means you have my cooperation and that will be at a separate non-negotiable dealing. Each time I was shown the total to be money ( s ) totaling {$10.00}.
I got into altercations in which at I wasnt able to remove myself from the situation because I was pent down and having an anxiety attack paired with a sciatic nerve in my back that restricts my inhalation and I could not remove myself from the situation because my life was being threatened by my body because of the unavailable cash. If I did not faint my chest would have arrested completely without sufficient airflow to my understanding and even then I didnt know if I would wake up or not after. These transactions were made not peer to peer, but was made with their cash card. I do not have an overdraft allowance. Cashapp says these transactions were voided, but whether they were voided or canceled by the merchant or the card company after I, the cardholder, already pleaded to have removed and returned was denied. Whilst that was still happening my injuries incurred and are still incurring. Does the company Cashapp deny that at the time of this happening that I was injured and that is because of Cashapp posting cash for these transactions in which was never supposed to be posted in any fashion or reasoning? Cashapp has evaded this question to no avail to XXXX and XXXX XXXX. This whole ordeal has caused me a great toll of emotional distress and pain and suffering. I want a resolution of {>= $1,000,000} for the Cost of Preventing a Fatality {>= $1,000,000} for the Emergency Implemented Value of Cost of Averting a Fatality. {>= $1,000,000} for the Value of My Statistical Life {>= $1,000,000} as for what is satisfactory to ( me ) about this situation NON-NEGOTIABLE due upon the acknowledgment that these transactions ever pended or voided for that matter.
Whether the transaction ( s ) were voided or canceled Cashapp can not deny that the injuries that I incurred occurred because of them and they have let this misery fester to extraordinary lengths. If Cashapp will not admit their blame then XXXX XXXX XXXX will have to corroborate their guilt. To agree that XXXX XXXX was able to void the transaction ( s ) or that they were voided at all means to agree that they pended and XXXX XXXX did not allow that. Cashapp did. Because the total they wanted and the total they displayed to me is irrelevant when I dont HAVE ENOUGH CASH. Whether I was under the impression of that or not you whoever I is or the company Cashapp to keep things direct cant deny or delay remedying me for what Cashapp has caused me. Ill deal with XXXX XXXX and when will never be a concern of yours until it is. To say that the transaction ( XXXX ) had a period of processing is to say that Cashapp released my cash to that company XXXX. Nothing immediately declined because nothing wouldve been removed from my account had it immediately declined.
Nothing could process if it didnt pend. My injuries were caused by Cashapp and they have sole obligation as well as responsibility to remedy my injuries. At no point of sale with did I ever have enough cash to even begin the processing of said transaction ( s ) if at every point I was charged more than XXXX. I was never under the impression that the transaction would be more than what was displayed, but whether I was or not Cashapp who has an FDIC insured holding of peoples cash, relinquished mine and had no right to do so. They have agreed that no incremental price adjustment happened from the company XXXX. I have no choice but to be under what I figure to be the correct impression of that Cashapp released the privacy of my balance to XXXX XXXX without my permission which enabled them, both Cashapp as well as XXXX, the theft of my cash. XXXX returned at a later date. Just the XXXX of it does not remedy my injuries. There was no incremental price adjustment. As what that could look like even remotely would be of the example from XXXX. I am to be indemnified. The company Cashapp still went ahead and what may as well had been the perpetrator of the theft my cash and the injuring person as the person who physically did the injuring to me.
Did the transaction ( s ) in question ever have a processing period? Was that processing period the transaction ( s ) pending that are in question? Each time were they totaling more than what was my available balance? How were they able to get the amount that the company Cashapp recovered? Who gave them any amount of the complete total that wouldnt complete the transaction and guarantee a product be shipped to me if they did not receive the entire payment required to complete the transaction to their standards of doing business with anyone.
|
| 05/11/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
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|
Web |
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|
I : is to be referred to for both XXXX XXXX XXXX XXXX XXXX simultaneously as to anything that pertains to either if one wishes to or have to respond to any business pertaining to this situation. I have had an altercation with someone I owe as a result of my money being absent at the time I needed to pay someone something. I have been assaulted as a result of the transaction ( s ) pending even though my account did not have enough funds to make the purchase. I exited out of my browser and closed the tabs relating to the creation of the transaction ( s ). Re-entered the browser and went back to the tab after closing them down completely along with the app completely. Now unless you want to ask XXXX if this is true as far as diagnostics go then by all means you have my cooperation and that will be at a separate non-negotiable dealing. Each time I was shown the total to be money ( s ) totaling {$10.00}. I got into altercations in which at I wasnt able to remove myself from the situation because I was pent down and having an anxiety attack paired with a sciatic nerve in my back that restricts my inhalation and I could not remove myself from the situation because my life was being threatened by my body because of the unavailable cash. If I did not faint my chest would have arrested completely without sufficient airflow to my understanding and even then I didnt know if I would wake up or not after. These transactions were made not peer to peer, but was made with their cash card. I do not have an overdraft allowance. Cashapp says these transactions were voided, but whether they were voided or canceled by the merchant or the card company after I, the cardholder, already pleaded to have removed and returned was denied. Whilst that was still happening my injuries incurred and are still incurring. Does the company Cashapp deny that at the time of this happening that I was injured and that is because of Cashapp posting cash for these transactions in which was never supposed to be posted in any fashion or reasoning? Cashapp has evaded this question to no avail to Local and Governmental Authorities. This whole ordeal has caused me a great toll of emotional distress and pain and suffering. I want a resolution of {>= $1,000,000} for the Cost of Preventing a XXXX {>= $1,000,000} for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX a XXXX {>= $1,000,000} for the XXXX XXXX XXXX XXXX XXXX {>= $1,000,000} as for what is satisfactory to ( me ) about this situation NON-NEGOTIABLE due upon the acknowledgment that these transactions ever pended or voided for that matter. Whether the transaction ( s ) were voided or canceled Cashapp can not deny that the injuries that I incurred occurred because of them and they have let this misery fester to extraordinary lengths. If Cashapp will not admit their blame then XXXX XXXX XXXX will have to corroborate their guilt. To agree that XXXX XXXX was able to void the transaction ( s ) or that they were voided at all means to agree that they pended and XXXX XXXX did not allow that. Cashapp did. Because the total they wanted and the total they displayed to me is irrelevant when I dont HAVE ENOUGH CASH. Whether I was under the impression of that or not you whoever I is or the company Cashapp to keep things direct cant deny or delay remedying me for what Cashapp has caused me. Ill deal with XXXX XXXX and when will never be a concern of yours until it is. To say that the transaction ( s ) had a period of processing is to say that Cashapp released my cash to that company XXXX. Nothing immediately declined because nothing wouldve been removed from my account had it immediately declined. Nothing could process if it didnt pend. My injuries were caused by Cashapp and they have sole obligation as well as responsibility to remedy my injuries. At no point of sale with did I ever have enough cash to even begin the processing of said transaction ( s ) if at every point I was charged more than XXXX. I was never under the impression that the transaction would be more than what was displayed, but whether I was or not Cashapp who has an FDIC insured holding of peoples cash, relinquished mine and had no right to do so. They have agreed that no incremental price adjustment happened from the company XXXX. I have no choice but to be under what I figure to be the correct impression of that Cashapp released the privacy of my balance to XXXX XXXX without my permission which enabled them, both Cashapp as well as XXXX, the theft of my cash. Whether returned at a later date. Just the Return of it does not remedy my injuries. There was no incremental price adjustment. As what that could look like even remotely would be of the example from XXXX. I am to be indemnified. The company Cashapp still went ahead and what may as well had been the perpetrator of the theft my cash and the injuring person as the person who physically did the injuring to me. Did the transaction ( s ) in question ever have a processing period? Was that processing period the transaction ( s ) pending that are in question? Each time were they totaling more than what was my available balance? How were they able to get the amount that the company Cashapp recovered? Who gave them any amount of the complete total that wouldnt complete the transaction and guarantee a product be shipped to me if they did not receive the entire payment required to complete the transaction to their standards of doing business with anyone.
|
| 12/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I was charged about {$250.00} to my cashapp XXXX XXXXXXXX on XX/XX/2022 while I was asleep to various XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and the XXXXXXXX XXXX XXXX All in all, about 15 charges to my card were made.within a four minute time frame. As soon as i woke up I checked my cashapp and every last dollar was gone. I immediately reported the card stolen and reported the 15 or so charges as fraudulent. I hadn't heard anything from cashapp for a few days afterwards so I called them on the phone and they said I hadn't fully submitted the info needed so.the disputes had been closed. I don't understand how that was the case considering all the questions they ask are multiple choice and the app said it had been submitted, but nonetheless i submitted another dispute on XX/XX/2022. They again declined my disputes. So I called them on the phone on XX/XX/2022 ( because it says it takes 10 days for a response on disputes ) and they said the info was incomplete so I submitted another dispute for each transaction with the guy on the phone. This time, the following day I was refunded one of my XXXX XXXX charges to XXXX XXXX. Never heard a word about any of the others but since they ask for 10 days to review I tried to be patient and give them time to work. After about 5 or 6 days I called them to check on them and they said that it was abnormal, but the day after I submitted the disputes I was rejected stating in their email that " they verified that I had made the purchase and authorized it and that they processed the transaction. With the info from the vendor '' more or less. At this point I'm fuming because I have been at this with them for 2 weeks, and been declined on my disputes 3 times already. So I tell them I want to know what documentation was used to " verify '' that I had made the purchases since it was so.ludicrous considering one charge was to the XXXXXXXX XXXX XXXX Im.not even allowed to leave the US. So how could they have verified that I made the purchases. He informed me I would receive an email with that that info and I submit another set of.disputes for.the fourth time and I escalate the case. I tried to resolve the issue but you are unable to reach a single person at the dispute department who could.actually access the info yiu need to settle the business so I would write in the app to support and since they only respond once ever 4 or 5 hours, everytime you write them it's a different person who gets your case. And every single time they respond telling me to select the transaction im asking about then i select the transaction and then 4 or 5 hours later I haven't heard anything so I message them back, someone different answers and they say " pick a transaction '' and i start the process over. For days and days. I emailed the email that informed me the disputes had been declined and never got responses with any further info and how they " verified that I authorized the transactions '' whenever I was asleep, in the US and considering all 15 transactions take place within 4 minutes I doubt anything other than a computer ran my card that many times in that short of a window. So I try to dispute it all again and now we are way past the middle of the month, escalate the process again with an agent on the phone. Again declined for the same reason : they verified I made the purchase, which is ludicrous, and I again ask to see the documentation proving they were able to prove I made the transactions. I have written and disputed so many times and have not been able to understand how on earth tbey could try to stick me with charges that I couldn't ever make, let alone that I haven't ever made a purchase of that type ever. It's not consistent with my spending habits ( because I've never purchased time on a XXXX XXXX ), because I can prove my location and what type of device I use and they haven't been willing or able to provide me with what info they need so that we can wrap this business up so I can have my money back. There is no acceptable response other than refunding the obviously fraudulent charges. And the system they are using is obviously not very good because how they approved one refund from XXXX XXXX for {$53.00} whenever literally during the same minute another charge for XXXX XXXX to XXXX XXXX is made and the dispute in it gets denied. So how are you only going ti refund one of the two exactly identical charges that I'm disputing? Whenever my card was being used in XXXX, a place I can't even travel to, why wasn't some sort of safety check going off and shutting my card down? Like every other card around, and how are they going to hold me responsible for the charges that were made because such safety measures aren't in place? I didn't make these charges. There's no evidence that I did, mostly because I was asleep during this exact time, and I handled it exactly as I should have. Instantly reported my card stolen and disputed all charges made during that time. I don't understand. Doing this was a last resort, but I'd still like to see the documentation used to declined these disputes. I have only used their dispute process one time other than this i believe so it's not abusing the dispute system I'm trying to do, im trying to get the dispute system to work for me whenever I really need that money and because it's so obvious that the charges are not of my making.
|
| 08/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
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|
Web |
Older American |
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Around approximately XX/XX/XXXX I was to have {$250.00} deposited in my checking account that I have on file with Cash App. XX/XX/XXXX at XXXX - Received notice that cash out failed on Cash App site XX/XX/XXXX at XXXX - Received notice that {$250.00} went to Discover Bank on Cash App site **I do not nor have I ever had an account with XXXX XXXX XX/XX/XXXX XXXX - Received notice from Cash App Refund Declined XXXX*Never saw refund offer** XX/XX/XXXX at XXXX - I called Cash App spoke to XXXX XXXX explaining to him that I never received the {$250.00}, he gave me a claim number and said it would be approx. 10 business days for them to investigate. ( Claim # XXXX ) XX/XX/XXXX at XXXX - I called Cash App and spoke to XXXX and explained again that the {$250.00} went to a bank I do not have an account with, and she gave me another number ) and that it would be another 10 business days for them to investigate. ( Claim # XXXX ) XX/XX/XXXX at XXXX - I called again and spoke to Sun who stated an email was sent to me on XX/XX/XXXX on what to do. While I had her on the phone I looked at both my inbox/spam boxes and there was no email from Cash App , I asked her how do I get the email resent and she stated she does not do that and to call back, this made no sense. XX/XX/XXXX At XXXX I called back and spoke to XXXX XXXX I explained everything again and he did a test twice for the email address listed on my Cash App account and neither time did it work ** ( something going on with att.net and Cash App ) **. He asked for a backup email address and I gave him my comcast.net email for a test and it worked with no problem. He stated he would send a ticket to the appropriate department explaining everything that happened. XX/XX/XXXX - I still have not heard from Cash App and still don't have my {$250.00}.
XXXX here again. Thank you for following up, and for taking the time to share your feedback with us in your last message. I can appreciate that this has likely felt like a bit of a trying experience for you, so I'll be certain to share your thoughts with my teammates. At Cash App, we're always trying to improve our product offerings and our services, and I'm sure that your message will be helpful for us in both pursuits.
To provide you with additional context, our records show that the XXXX XXXX-issued bank account where this {$250.00} Cash Out transfer was directed to was linked to your Cash App account on XX/XX/XXXX at XXXX XXXX.
With that being said, after reviewing your complaint compared to your support case and account history, I'd like to reaffirm that the information that I previously provided to you on XX/XX/XXXX is both accurate, and complete.
To provide even more context, based on the information you provided compared to what is reflected in our systems, our investigation into this claim has determined that the transaction ( s ) was authorized by you or someone you authorized to use your credentials, and no error occurred. As a result, your claim has been denied and closed.
You are entitled to request the documents upon which our denial was based. To initiate this request, please click here : XXXX XXXX XXXX Note : You must click this link on your phone and have the app downloaded to launch this link.
If you believe your email to have been compromised we recommend that you link a different email to your account. Please do not link this email address to your account until after youve reset your email password. Failure to do so can result in unauthorized activity on your Cash App account. Here are some additional and helpful tips to protect your information while using Cash App.
What Do I Do When My Email Has Been Hacked? ( XXXX XXXX XXXX ) ( Security Tips from XXXX XXXX ) At this time, Cash App highly recommends that you follow up with XXXX Bank XXXX XXXX the funds from this transfer. For your reference, I've attached details below confirming the Cash Out was successfully deposited to the bank linked to Cash App at the time of deposit, XXXXXXXX XXXX
Its important that you contact the XXXXXXXX XXXX XXXX XXXX department and provide the following information and trace details below : Deposit Amount : {$250.00} Date of Deposit : XX/XX/XXXX at XXXX XXXX Bank Name : XXXXXXXX XXXX Last 3 digits of account # : XXXX Recipient ID : XXXX Trace Number : XXXX The most helpful piece of information here is the Recipient ID and Trace Number, which the bank should be able to use to locate your deposit. If the bank states that the deposit was reversed back to Cash App, ask them to provide the transaction details on a bank letterhead.
I recognize that this was likely not the resolution you were hoping for, but please know that we truly appreciate your understanding on this matter. Should you have any additional questions or concerns pertaining to your account, kindly respond to this email directly. I'm happy to assist where possible.
Best, XXXX.
Cash XXXX Relations Team ref : XXXX : ref On XX/XX/XXXX at XXXX I called XXXX XXXX and spoke to XXXX ( customer service representative ) and explained everything in detail from this email you sent to me to her.
She stated there was no record on file with the account number/recipient ID # or trace number listed.
Also as I previously stated numerous times since this incident happened I am not able to log in to the Cash App website at all.
|
| 05/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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My company XXXX XXXX, XXXX did third-party work for XXXX XXXX between XX/XX/XXXX to XX/XX/XXXX. There are XXXX transactions out of approximately 10 that are the issue. XXXX XXXX was sent invoices which he paid with XXXX and cash app. XXXX in particular {$800.00} on XX/XX/XXXX and {$100.00} on XX/XX/XXXX or pay through cash app. Both transactions were deposited directly to my XXXX business checking account on XX/XX/XXXX, approximately XXXX XXXX. I receive text messages stating XXXX XXXX filed a dispute with his bank claiming an authorized transactions, which intern reversed the payments out of my chase, checking account. XXXX was the {$800.00} transaction text alert, followed by the {$100.00} transaction text alert from cash app. I contacted Cash App immediately letting them know that these were authorized transactions by XXXX XXXX for the work that I did. I contacted XXXX XXXX via text and he responded by saying he didn't know what was going on. He was asleep. Naturally, I assumed someone hacked his account but after speaking with him a little bit further, the conversation became clear that XXXX was the one who falsely claimed to his bank that the payments were fraudulent. Luckily, cash app shut down XXXX XXXXXXXX XXXX cash app account for too many reverse payment disputes. At this time I began gathering all my evidence of the work, that I did, which included invoicing text messages between XXXX XXXX and myself where this became clearly a joke to him. XXXX XXXX went on to claim that a XXXX stole his phone that it had nothing to do with me or the work that I did. Yet he would not send back the funds that were reversed. I contacted XXXX bank who did reverse the reversals. In a matter of approximately XXXX days the money was reversed back to XXXX XXXX. Reason being, according to XXXX, Cash App reported myself as the person who authorized the transactions. Cash app listed me as the person who sent the money. This is not true I received the money. Cash app, and my bank found in favor of the recipient of the money which would be me but unfortunately Cash App refuses to look at my claim, which included approximately XXXX pages of documentation proving this to be a scam. In fact, cash app never allowed me to file a dispute or a claim. Instead, they put me on hold and shut me down and would have automated responses stating if I want to talk about anything other than this subject, they would be more than happy to help me. I asked XXXX XXXX to help me which they did help advocate but unfortunately, cash app will not fix their error in saying that I am the sender. XXXX XXXX sent me money for work. I received the money for the work that I did. So XXXX could not support me because of the false claim from Cash App that I was sender. I looked further into XXXX XXXX XXXX business online. And I was shocked to discover that he is a career scam artist who financially scams thousands and thousands of dollars from hundreds of families and individuals over XXXX decades. XXXX has an XXXX with the XXXX with too many complaints to list them all. They include XXXX being featured on the most wanted list in XXXX for financial crimes posing as a real estate agent all the way to approximately XXXX weeks ago, where he took {$18000.00} from a family that they saved to purchase a home with. He scammed them out of that as well. I provided all of this evidence that clearly he is a scam artist, and they still turned around and gave my money to the scammer XXXX XXXX. At this time the funds are sitting in limbo pending because Cash App shut down XXXX XXXXXXXX XXXX account and he can't receive the reversal All they needed to do was look at my case which they have not done nor did they allow me the right to file it with Them. This is a black and white common sense situation. Cash app has failed miserably. I'm protecting me as a consumer or allowing me the right to protect myself. XXXX has done nothing but Ree victimize me all over again. Cash app provided false information to XXXX XXXX, which prevented me in collecting from my claim from XXXX fraud department and they refuse to look at the situation. This is terribly wrong. I'm concerned about multiple transactions that XXXX XXXX could possibly still reverse on cash app so I had no choice but to disconnect my banking from cash app account. What prevents him from taking back all the rest. XXXX has said himself. I had nothing to do with us, but I did earn the money and he has stories about why this happened but all I know is that no one listened to the victim in this situation. It is unacceptable. I can provide all the documentation that I have attempted to provide to cash app. This is gone on for almost a month that I've dealt with this on a daily basis, only to be ignored and blown off and laughed at by a scam artist. {$900.00} is a lot of money for me and I will not stop until I recover it. I am asking for your assistance to force cash app to do the right thing by its consumer. I am in need of consumer financial protection because of cash app. Thank you for your time.
I apologize for the loaded documents. There are so many and it's very difficult to upload. I hope that gives you an idea of what I'm dealing with. I will upload anything else you need in order to get the assistance i need. Please don't hesitate to reach out to me.
XXXX XXXX.
|
| 10/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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Approx XXXX on XX/XX/22 : received call from ( XXXX ) XXXX. I did not answer. I googled the phone number and it showed up as XXXX XXXX XXXX # XXXX. I then saw that the number left a voicemail. The caller stated they were XXXX XXXX XXXX at XXXX XXXX XXXX XXXX and there were urgent matters that needed to be rectified as soon as possible.They offered a phone number to call back, ( XXXX ) XXXX. I didnt call that number back though, I called the number back that they called from and did, in fact, reach the XXXX Sheriffs office. I was not able to leave a voicemail before I got a call back from the same number. I picked up.
The person I spoke with transferred me to a XXXX XXXXXXXX XXXX. He claimed that I failed to make a court appearance on XXXX XX/XX/XXXX that I was subpoenad for. I told him that I never received a subpoena. He said that on XXXX XX/XX/XXXX, two officers served the subpoena to my residence, and it was signed for by my name. I told them I wasnt there- I wasnt, I was at work that day. He them proceeded to tell me that because I failed to appear, I was now being held in contempt of court and had two charges on my record, a Contempt of Court ( COC ) charge and a Failure to Appear ( FTA ) charge. He said that the subpoena was for my expert testimony in an ongoing investigation. He asked if I was a civil servant. I said yes. He said it was probably related to my work- I have actually been involved in several investigations in my 4 years as a federal employee. I was also notified that due to the sensitivity of the case, I was also under a federal gag order and could not discuss the details of this call or the charges with anyone. He provided me with an option to arrive at the XXXX Courthouse and undergo a signature verification to prove I did not sign for the subpoena. I had to put the funds on hold on a treasury bond in the event that my signature verification showed that I did in fact sign for the subpoena. If it didnt, the funds would be released back to me. The cost for each charge was {$4000.00} ( {$8000.00} total ).
At one point while he was providing me with these instructions, my partner was sitting at the table and talking to me. The officer asked me if anyone was in the room, and warned me that I was on a recorded line and my phone was being monitored, and if I was talking with someone I would be under violation of the federal gag order.
He then proceeded to guide me how to deposit the funds onto a treasury bond. He held me on the phone, claiming that they were on a mobile monitoring system. I was not to defy to gag order and use my phone for anything except what he was instructing me. I was instructed to call my bank, merge the call, and increase my cash withdrawal limit. I was then to proceed to a banking institution closeby. I was to let them know my XXXX times to different locations to get money out and deposit it. He had me remove cash and deposit it at a service center. I thought this was going to be at a bail bonds location, but he directed me to XXXX. I did as instructed - I was operating under fear at this point of being arrested. After depositing the funds, he had me read the last 4 digits on each receipt. He then attempted to transfer my case to local authorities in XXXX XXXX, as the XXXX Courthouse he was going to have me show up to do the signature authority was 50 minutes away.
Upon transferring my case to XXXX XXXX, I received another phone call from XXXX XXXX Sheriff. The number was ( XXXX ) XXXX. That officers name was XXXX XXXX. He was reviewing my case and told me that he also saw an additional charge on there that I defied judges orders ( DJO, he said ). I assumed it because I spoke to my partner about the case. He continued to tell me that the cost for this charge was {$8000.00} and I could surrender myself criminally or civilly. I told him I did not have any more money and was not sure what to do. At this point I did not know what else to do. The officer kept telling me things in a very confusing manner and I never understood fully what was going on. I told him at one point that I wanted an officer to come out to my house, but he then threatened me that I would be arrested and was I sure that was my choice. My step-daughter was home at the time so I opted not.
After going back and forth for a long time, I finally decided to surrender myself. He asked me to give him my ETA to the XXXX XXXX Courthouse and he dropped the call. I arrived at the Courthouse to locked doors. I then XXXX the XXXX police for a location and it appeared that the local station was closed on the weekend. As was XXXX XXXX Sheriffs office. The entire length of this process on the phone with the scammers was about 4 hours.
I drove home and called the XXXX non-violent crimes number to report the incident. They operator confirmed that it was a scam.
I called my banking institution upon returning home and disputed the charge.
I now also see that they used a couple other phone numbers. ( XXXX ) XXXX, ( XXXX ) XXXX, and the text messages I received with barcodes to use to deposit the funds came from ( XXXX ) XXXX, and ( XXXX ) XXXX. The cash was deposited via barcodes through XXXX and now know it was done through Cash App services. I have all of the receipts from the transactions, and the barcodes for the accounts I deposited funds onto.
|
| 05/12/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I started an account with Square in XX/XX/XXXX for a small business to have traceable record for accounting purposes. The business involves handmade wood pieces like desks, framed art/frames, cutting boards and custom pieces. I lost my W2 job at the beginning of the pandemic then spent the next XXXX years caring for my brother and father who were ill. They passed away in XXXX and XXXX. I had stockpiled some during this time as therapy.
I chose Square because I used them from XXXX till the end of XXXX for a fence business I owned, having run several XXXX XXXX in credit card sales and borrowing $ XXXX in short term loans which were paid back on time and with no issues. I believed those facts would ease any concerns that having a lot less money now to invest in initial start up for official looking documentation and choosing to function as a XXXX initially. I had no need for adding sales tax because I had bought the wood or it was donated while caring for my family. Was just looking to start out running cards to track my sales then when necessary I could track my expenses as well since I opened the checking account with them. Boy was I wrong I have a XXXX friend who won a big lawsuit and knew a lot of people. Once I proved there were buyers out there he bought the pieces and sold them to help get cash flowing for me. Within one month they froze my account and funds without warning like they were the IRS, demanding customer information, copies of receipts and other information that my accountant would ask for not a credit card processing and bank institution. If it was healthcare that information would be protected but since it isnt I had to comply or they would shut me down they said. I had hand written receipts but I didnt know that coupled with the dollar amounts would flag me as a drug dealer in their eyes, passing judgement on me for the irritation I showed and felt when I was locked out of my money. I barley had enough money to eat. I complied and they freed my money and said I was good to go. Having had such a good experience in years past I stuck by them but waited a month before running any sales thru them. Dumb move.
I ran one sale, same set up with XXXX friend buying prices up front to get me going again. When they let that go thru I also transferred {$400.00} from my personal checking account into my Square checking account as I needed to purchase some supplies as I had finally run out. I woke up to my account frozen again after one transaction and the transfer of personal funds.
They required the same XXXX information as the previous time asking for my customers info so they could verify it was legitimate etc. Asking for copies of my communications with him i.e emails and call logs. I refused again because they are paid to provide a service. I didnt know they viewed themselves as my account and/or the IRS. Also asking for an invoice this time which I provided. Handwritten but an invoice all the same. They rejected it saying it was a receipt which I showed them last time and disallowed me from completing their survey without uploading additional documentation that satisfied them leaving no space to tell them to look again since what they called a receipt had a date XXXX weeks prior to the card being processed because it was an order/invoice for requested items. I couldnt complete form and when I tried to call them it recognized my number and told me to finish the requested form and doc requests. When I finally got someone on the phone they refused to let me speak to a supervisor, protected by their frontline people. Do as I say or else was the message. The person I spoke to pretty much told me they thought I was a drug dealer and until I did what they said they were keeping the money I transferred in and the sale money until I satisfied them. They dont care that the money was a lot to me and they tied my hands so I couldnt make money to eat or live. To them I was a drug dealer because I fought them on handing over customer information so they could call and interrogate him and had handwritten receipts/invoices. I refunded the sale so he could pay me in a manner that I would actually get paid but I can do nothing about the money I transferred from XXXX checking account to theirs. They have it locked up for 90 days and tell me I can do nothing about it and they closed my account with them. Since they are functioning as a bank they should act like it because Im pretty sure the government doesnt allow any bank to keep a customers bank deposits for 90 days allowing them no access to their own money. They will not take my calls and have not responded to XXXX emails I sent asking for a reason and seeking relief from the financial hardship they have cause me. As a matter of fact they should pay a heavy interest rate for keeping my money in their hands when they have no right. I am disgusted and sickened by what Square has become. A greedy corporation passing judgement like a god instead of a tool for small business. A service that they collect money to provide. They certainly kept their 3.5 % from the transaction I refunded out of fear of never seeing it. It seems like they work for the federal government not the businesses that pay them. I have never been judged so harshly for so little in my life and I am a previous customer. Imagine if I wasnt?
|
| 10/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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Hello, I submitted several complaints to Cash App in regards to fraud and have been brushed off by the company. I also contacted XXXX which my debit card was attached to cash app and my money was stolen from Cash App and stolen from XXXX through Cash App. I have contacted Cash App, XXXX and XXXX XXXX which is the bank that the parties withdrew my money from and they have brushed me off. This is the email that was forwarded to cash app and they still refused to do anything.
Forwarded Message -- -- - From : XXXX XXXX XXXX To : XXXX XXXX XXXX Sent : Wednesday, XX/XX/XXXX at XXXXXXXX XXXX EDT Subject : Re : Fraud Report [ ref :! XXXX.! XXXX : ref ] XXXX, this is the case number for the report I filed with my police department with XXXX XXXX. Case no. XXXX. I will like to have these individuals prosecuted. I attached where these parties have even attempted to get in my XXXX account on XX/XX/XXXX please look at the date, same day they stole my money XX/XX/XXXX from Cash App. They attempted to get loans, look at the date for XXXX XXXX XX/XX/XXXX. Also, if you look at the attached that says it was for a debit card. If you are able to review, I previously requested a replacement XXXX XXXX and the party that identified himself as a XXXX employee said they could transfer the money to Cash app and I didnt need to wait on replacement Chime card. I later found out that the party who said he was a XXXX employee and created a bogus debit card, took the money off the card, transferred it to cash app and cashed out by XXXX XXXX. They transferred money to XXXX and everything. There were 3 parties who attempted to still the money. XXXX XXXX cashed out but XXXX XXXX attempted to and XXXX XXXX attempted to get the money as well. They have stolen my money. I am XXXX and this is every cent I have. I want my money returned immediately. It is unbelievable how they pretended to work for XXXX but they are nothing more than thieves. I want them in jail!
If you review the following, Cash Apps own employee XXXX, stated that it was theft and fraud and the company is brushing me off.
This was from XXXX : Required Questions : 1. What is your legal name, $ XXXX, email address and/or phone number linked to the account associated with the 'unauthorized ' activity?
NAME- XXXX XXXX XXXX XXXX XXXX PHONE- XXXX EMAIL- XXXX XXXX. What are the dates/times and amounts for the transactions that you believe are in error?
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Why do you believe the transactions were unauthorized?
Customer was contacted by a XXXX fake support team, that assisted him with his banking, they instructed him to download an app on his phone, they proceeded to transfer {$1900.00} from his XXXX debit card ending in XXXX, they also transfer {$1400.00} from his XXXX debit card ending in XXXX to cash app account, they proceeded to purchase bitcoins and transfer out all of his money to external digital wallet. The customer contacted both banks already and they have refuse to help him with the issues. Customer already contacted the law enforcement and submitted a fraud report. Customer previously submitted a dispute with cash app and was denied even when there is clear evidence of the fraud committed to his banks account using Cash app to transfer that money out in bitcoins.
If you review this you can clearly see that my money was stolen from me. I informed them I was using an alternate email address, XXXX because my gmail address on their file has been compromised. I also have a reference number with fraud with XXXX XXXX which is XXXX. I am preparing for XXXX XXXX, every XXXX that I have has been stolen from me. I am incurring additional late fees because my money has been stolen and the companies are refusing to properly investigate and refund my stolen money. I also want the parties prosecuted to the fullest extent of the law.
|
| 09/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XXXX XXXXXXXX XXXX I was robbed of my vehicle, house keys, wallet and phone by someone I knew who I allowed into my home while I was asleep. They completely cleared all the money ( {$5300.00} ) I had to my name on cash app by sending an authorized payment to another cash app user using my stolen device.When I woke up and obtained a phone from a neighbor I made a police report in regards to documenting and catching the perpetrator and contacted cash app seeking my funds back. Upon giving me the run around after I gave them all the information asked for including the doc # for my fraud and auto theft case they told me they could not do anything. I lost my home and was struggling to take care of my family for over two months after being denied help. In accordance to regulation E Cash app has committed several violations in respect to my rights. I contacted them the same day XX/XX/XXXX so my liability should have been relinquished as I responded to the incident in a timely manner .After they concluded their investigation on XX/XX/XXXX I was told nothing could be done and I was left with nothing .My funds were on my cash app balance which are fdic insured up to XXXX I was not given provisional credits or an explanation as to why I was liable when I was a victim of fraud/auto theft and more recently identity theft as my personal documents ( ss/birth certificate ) were stolen as well. Consumer Liability for Unauthorized Transfers Electronic Fund Transfer Act Event Loss or theft of access device1 Loss or theft of access device Timing of Consumer Notice to Financial Institution Within two business days after learning of loss or theft More than two business days after learning of loss or theft up to 60 calendar days after transmittal of statement showing first unauthorized transfer made with access device More than 60 calendar days after transmittal of statement showing first unauthorized transfer made with access device Within 60 calendar days after transmittal of the periodic statement on which the unauthorized transfer first appears More than 60 calendar days after transmittal of the periodic statement on which the unauthorized transfer first appears Maximum Liability Lesser of {$50.00} or total amount of unauthorized transfers Lesser of {$500.00} or the sum of : ( a ) {$50.00} or the total amount of unauthorized transfers occurring in the first two business days, whichever is less, and ( b ) The amount of unauthorized transfers occurring after two business days and before notice to the financial institution.2 For transfers occurring within the 60-day period, the lesser of {$500.00} or the sum of ( a ) Lesser of {$50.00} or the amount of unauthorized transfers in first two business days, and ( b ) The amount of unauthorized transfers occurring after two business days.
For transfers occurring after the 60-day period, unlimited liability ( until the financial institution is notified ) .3 No liability.
Unlimited liability for unauthorized transfers occurring 60 calendar days after the periodic statement and before notice to the financial institution.
Loss or theft of access device Unauthorized transfer ( s ) not involving loss or theft of an access device Unauthorized transfer ( s ) not involving loss or theft of an access device 1. Includes a personal identification number ( PIN ) if used without a card in a telephone transaction, for example.
2. Provided the financial institution demonstrates that these transfers would not have occurred had notice been given within the two-business-day period.
3. Provided the financial institution demonstrates that these transfers would not have occurred had notice been given within the 60-day period.
Reg. E According to Regulation E cash app failed to protect their consumer and committed several violations. The remedies I am seeking as well as violations that occurred are as follows : TREBLE DAMAGES. -- If in any action under section 915, the court finds that -- ( 1 ) the financial institution did not provisionally recredit a consumer 's account within the ten-day period specified in subsection ( c ), and the financial institution ( A ) did not make a good faith investigation of the alleged error, or ( B ) did not have a reasonable basis for believing that the consumer 's account was not in error ; or ( 2 ) the financial institution knowingly and willfully concluded that the consumer 's account was not in error when such conclusion could not reasonably have been drawn from the evidence available to the financial institution at the time of its investigation, then the consumer shall be entitled to treble damages determined under section 915 ( a ) ( 1 ).
( f ) ACTS CONSTITUTING ERROR. -- For the purpose of this section, an error consists of -- ( 1 ) an unauthorized electronic fund transfer ; ( 2 ) an incorrect electronic fund transfer from or to the consumer 's account ; [ Codified to 15 U.S.C . 1693f ] I want my funds returned to me in the amount of {$5300.00} as well as the funds for damages I am owed for violation of my rights. I have all of my previous correspondences with Cash app and emails between myself and the detective if those need to be furnished.
|
| 06/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
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COMPANITS/BANKING INSTITUTIONS INVOLVED : Square ( My checking account and invoicing system ) XXXX Bank XXXX XXXX XXXX banking partner ) XXXX ( the debit card system ) XXXX ( exact location unknown, merchant of fraudulent charges ) Food XXXX Less Fuel ( exact location unknown, merchant of fraudulent charges ) XXXX 's ( exact XXXX unknown, merchant of fraudulent charges ) DESCRIPTION : I can not get any answers or direction from my banking institution after my debit card info was stolen with over {$4600.00} spent in XXXX transactions to XXXX different companies within a XXXX hour period. These XXXX back-to-back transactions for large amounts at XXXX, XXXX 's and XXXX XXXX XXXX XXXX didn't XXXX XXXX XXXX XXXX system either to put a block on my card as other checking accounts do.
We were on a cruise ship with family the week of XXXX XXXX. When we were back home early Sunday morning, I noticed an email stating that a transaction ( I did not do ) had been returned due to insufficient funds. This threw a red flag, because I had more than enough in the account to cover the funds. When I logged in to my XXXX banking account, I noticed XXXX different transactions that begin XX/XX/XXXX, when we were on the ship, and my debit card has been with me the entire time. They completely wiped out our entire account!
I immediately contacted XXXX and was told that I would have to call back Monday when the banking branch was open. So in the mean time I began filing disputes online and filed an online police report in our home city of XXXX, California. And I immediately deactivated that debit card.
Monday morning I spoke with XXXX in the banking department at XXXX. She helped me figure out how to submit the remaining transactions ( as the system wouldn't allow me to do the day prior. She was very nice, assuring me that I should receive a call from them within XXXX hours. She also explained about provisional credit, stating that she usually sees it given in about 85 % of cases and didn't see any reason this wouldn't receive it, as it was clear that there was fraud here.
The following day I noticed that XXXX of my transaction disputes were won, and received automated emails. Then the transactions, totaling approximately {$380.00} were back in my account the following day. After that, however, nothing more has transpired. But I am still missing over {$4100.00}.
I explained to XXXX that this wiped out all of our funds to be able to do our work. We were now unable to purchase the supplies, rent the required height lifts, and other travel necessities needed to complete out job. Therefore, we were losing a minimum of {$800.00} a day in work, and this business is our family 's sole source of income.
I have sent multiple emails, called multiple times, and been on chat a few times to no avail. I have only received copy/pasted replies to my emails, stating that I can read more about the dispute process and that it often takes XXXX days.
In several phone calls, I have asked about provisional credit, to which no one can give me an answer as to why I haven't been offered this credit. I have asked several times if they could tell me what city these transactions were done in ( or if done online ) so that I make sure not to lose any more funds, and so that I can contact the merchant directly ( as they tell you to do in their " disputes process '' link they give ), and they say they can't find that info.
I am truly freaking out, as we are about to lose everything. and can get no answers. I ask to speak to supervisors, and they tell me there is no one to speak to about the matter. They told me that the banking partner for Square is XXXX XXXX. So I asked if I could contact them directly, and was told there is no place to contact them. I explained that I would NEVER have kept this amount of money in my Square checking account had I known I would not have received the same flow and securities of other banks, and that I was given false information through multiple emails when XXXX was becoming a bank, assuring that we would have all of the same benefits and safety/security as a bank. And that I was also extremely leery of a banking system that doesn't catch that magnitude of transactions that are completely out of character.
I have asked if there is anything else I can do on my end to help speed up the process. And I am told nothing. Tomorrow, Monday, XX/XX/XXXX will be XXXX business days since this began, and I have had no answers as to if I can receive provisional credit to get us through, nor any answers as to why I haven't been offered this credit since this " investigation '' is taking longer than XXXX business days.
I need answers from them, and a way to receive provisional credit while they are investigating in this lengthy process so that we do not lose our entire business, home, utilities, etc.
I also am concerned about the security of their debit/banking system, and would like answers as to where the transactions took place, and as to why the system didn't flag XXXX transactions.
I am a sitting duck currently, just being told to wait to hear.
|
| 10/31/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
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I want to be clear. This issue is a violation of my consumer rights under the FCRA. It affects millions of people and is done intentionally to restrict certain demographics access to financial services that would otherwise be available to them if it wasnt for this intentional restriction of their information by CASHAPP and its partners.
Under the FCRA its is clear that American consumers have the right have their information reported fairly and accurately and and at their request. What if consumers were not able to share their financial information with other financial institutions and consumer financing companies or other resources that are in place to help people acquire loans, jobs, renting a place to live, or other similar products and services that that should otherwise be available to them simply because they are not able to share their accurate income or prove they have direct deposit or show they have consistent cash flow going in and going out of their checking accounts? What if they were unable to adequately prove they paid certain bills on time and as a result were unable to raise their credit score like millions of other Americans do by proving they pay bills on time by linking their checking accounts to major credit bureaus or other consumer centric companies that are their to help boost peoples abilities to access credit and financing so they can be more productive and live happier more financially stable lives?
Well this restriction of information is EXACTLY what CASHAPP and its partner banks are doing. They are 100 % doing it intentionally for what I could only make out to be a form of financial oppression and control over certain demographics of Americans which include people with low incomes, credit problems, banking issues, immigrants, people that collect government benefits or other societal negatives that would put them in a lower class and higher risk category than people who do not have these issues. These demographics are extremely vulnerable to financial oppression by big financial companies and they are the targets of malicious and life changing actions that are felt throughout the economy and the world in ways that arent seen in a snap shot but drawn out over time and they keep people down.
CashApp refuses to allow its customers and account holders share their financial information such as direct deposits, account balances, average daily balances, monthly income, bill pay consistency, other income that may not be directly deposited like side job income, tips, cash payments for other goods or services. They do this by not allowing access to their API keys with companies like XXXX which surely has to be aware of this. Consumers are asked to link their personal checking and savings accounts to many many different companies to verify their livelihood and show they are responsible and they do this to show they are not high risk for lending or other services. There are a million reasons why we link our checking accounts and bank accounts to other companies and most all of those reason will provide the person linking them with some sort of benefit from doing so. Usually a monetary benefit or credit benefit. When consumers cant link their accounts, just like every single account holder with cash app, they are not allowed to participate in these benefits.
Most of cashapps customers have their pay directly deposited. They have savings accounts, debit cards, monthly statements, cash app is linked to everything for their own benefit. But when it comes to allowing their customers to benefit they wont allow it. Since most of cashapps customers have no other viable options for banking, they are in a way forced to be stuck to cash apps restrictions. CashApp makes things simple for its users, why? Because CashApp knows that when people that arent tech savvy to begin with get used to something simple, even if their customers had another option it would be difficult to use another similar product or service do to the higher technical abilities it would require.
CashApp is robbing people including myself, of their lives, its robbing them of their ability to flourish or be included in things that are required in our society to strive.
I deposit thousands into my cash app account every month and I cant prove it to anyone. I have a business account with CashApp also and I cant prove that I have business income to any other financial institution for business financing. Which if anyone knows about business, proving your revenue is the most important thing required for growth. Cash app charges for every transaction coming in on business accounts and and it charges for every transaction going out of consumer accounts. They have no problem benefiting for the cash flow of American consumers, so why are the American consumers not able to benefit from their own cash flows due to cash apps unwillingness to share their customers personal information which is being always requested and approved by their customers solely? Financial Oppression and its going stop.
|
| 07/17/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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We own a catering company and process our credit card payments through Square. The funds that we collect from our customers that use a credit/debit card get moved into an account where we can have transferred to our bank or access through a debit card.
On Friday XX/XX/XXXX we received an email that said a transaction was cancelled due to insufficient funds. I viewed this email the next day on the XXXX.
" Your recent {$1100.00} transaction at XXXX using Square Debit Card ( ending in XXXX ) was declined due to insufficient funds.
We get it these things happen. You may want to add money to your Square Checking account to ensure you have enough funds for your next transaction.
To add money to your account, visit the Balance section in your Square app or Dashboard. '' We immediately realized that this was a fraudulent transaction and on the night of the XXXX, we went onto the Square app and reported the card as stolen. We also noticed that there was a transaction of {$1000.00}. We immediately reported that transaction and during the question phase, checked that the card was not in our possession. There was also XXXX charges of {$170.00} each that was pending. We were not able to dispute the {$170.00} charges until Monday XXXX.
On Tuesday XX/XX/XXXX we received the following email.
" Hi XXXX, We investigated your dispute and based on the details provided, were unable to credit your account as a result of this dispute.
XX/XX/2023, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX {$1000.00} The payments indicate a card was present at the time of the transaction. Your Square Debit Card was presented and authorized as a chip-based payment. Based on the responses you provided, the card has not left your possession and these are valid transactions.
If you would like to further pursue this dispute, youll need to contact the merchant directly.
Best, Ani Square Disputes '' We proceeded to call customer service. The person that answered the phone looked up our complain and said that she saw that we reported the card stolen within 48 hours and that we should email them explaining this. The following email exchanges took place.
FROM US : Can you provide more details as to why this dispute was declined. We would like full details as and proof on how you can to the decision that you feel the card was still in our possession at the time of this transaction.
We clearly stated when we filed the dispute that the card was stolen and not in our possession.
Their Response : Hi XXXX, We understand that it can be frustrating to have the dispute closed in the favor of the merchant.
However, due to the regulations set in place by the card networks and other financial institutions, we can not reopen and continue to challenge this payment dispute on your behalf.
At this time, we have no new information to provide. If you do wish to challenge this case further, it is within your rights to pursue this matter directly with the merchant and/or seek legal recourse.
We apologize for any inconvenience this may have caused you.
Best, Ani Square Disputes FROM XXXX : We are very frustrated with this process. Please read the time line.
We received an email stating that a purchase was being declined due to insufficient funds, At this point we realized that our debit card was stolen.
We immediately went onto the card and reported that it was stolen and we disputed the first charge of XXXX. We also saw XXXX charges for {$170.00} each that was still pending. We could not report that as fraudulent until it posted.
After reporting the card stolen we asked for a replacement card. All of this was done within 48 hours of the purchases and within XXXX minutes of us noticing the card was stolen.
Regardless if a chip was used or not, I am stating that we did not make these purchases and we reported the card stolen and did not have possession.
If these XXXX charges are not reversed within 48 hours, we will close both this Square account as well as the other account that we also hold for our catering business. We will also report all of the details to the FTC as well as contact legal assistance.
We will also appreciate a phone call at XXXX to discuss these matters.
When we contacted Square they stated that they saw that we reported the card as stolen on there end.
XXXX XXXX Their last response : Hi XXXX, However, due to the regulations set in place by the card networks and other financial institutions, we can not reopen and continue to challenge this payment dispute on your behalf.
At this time, we have no new information to provide. If you do wish to challenge this case further, it is within your rights to pursue this matter directly with the merchant and/or seek legal recourse.
We apologize for any inconvenience this may have caused you.
Best, Ani Square Disputes This process has been very frustrating. We were the victim of a theft and feel like we went through the correct procedures. The total amount stolen from us was {$1400.00}. We hope that you can help.
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| 05/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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I was trying to sell an XXXX XXXX to a XXXX XXXX. He tried.to send me a payment of {$200.00}, which never went through Cash App and was returned. So.i had advised him to use the app that I was trying to sell the XXXX through. Instead he tried Cash App, which advised him that I had to go get 2 gift cards and from a store, which I never agreed to, so they can upgrade my account and have him pay another XXXX, so they can put it on hold until I give them the codes off the gift cards, which was never agreed to and was never advised to him that it nonrefundable, which the first amount was refunded back to him the first time, by XXXX XXXX the.advisor, tried to scam me and the buyer. I did not receive no funds, which are still on hold and I did not agree that I am being threatened by both through a false FBI report. Please refund the buyer, XXXX XXXX XXXX XXXX XXXX XXXX his money back to him and correct this situation.
On Mon, XX/XX/2022, XXXXXXXX XXXX CASHAPP SUPPORT XXXX wrote : Hello, We have now received an email ofCOMPLAINTfromCashAppabout the transaction betweenyou and XXXX XXXX you sum of $ XXXX, while he was trying to send extra additional payment fee of $ XXXX in total sum of $ XXXX Now we confirm and notice that the money has been recorded inCashAppdatabase machine system and thepaymentis non-REFUNDABLEand can be reverse back to the sender, And it as been show that the transaction is presentlypending with sum of ( $ XXXX. ) ATTENTION : We are notified that You failed to comply withCashAppcompany with their rules and instruction that the reason weFBIare update you and advice concerning the instruction giving to you byCashAppabout the transactionand we been notified about you get the process completed now XXXX XXXXThas been signed against you and we will be carried out in the next 8hours as strictly signed by theFBIdirector.
We have investigated and found out that you didn't have any idea when the fraudulent deal wasCOMMITTEDwith your person information will be placed and posted on our website as a wanted person, we believe that will be a shame to you and a disappoint in your entire family after then it will be announced in all the local channel and the world that you are wanted byFEDERAL BUREAU OF INVESTIGATION.
You are advice now to follow and accept the rules and regulation given you byCashAppto complete the transaction between 1hour to get the process done because We are inform that theWARRANT OF ARRESTas been signed against you and once it has been approved, then thearrestwill be carried out, and from our investigation we learnt that themoney has been pending to your account a sum of $ XXXX.
NOTE : All the crimes agencies have been contacted on this regards and we shall trace andarrestyou if you disregard this instructions. You are given a grace of1hourto make the payment for the document after which you failure to do that will attract a maximumarrestand finally you will be appearing in court for act of XXXX.
Signby the management of the On Mon, XX/XX/2022, XXXX XXXX CASHAPP SUPPORT XXXX wrote : You've got an Additionalnew funds!
I'm XXXX XXXX, your transaction administrator, Congratulations! on your Cash AppaccountUpgrade.
You have an additional paymentof {$200.00} USDfromXXXX XXXX XXXX Cash App, TOTAL PAYMENT DETAILS : $ XXXXisPENDING/ON-HOLDas funds deducted from the buyer 's account are not returnable to the buyer 's account.
CONGRATULATION! youraccounthas been upgraded and turned into aBUSINESS ACCOUNT, YourAccount Limitshas been expanded/upgraded to a Business user yet the sum of $ XXXXplus the extra $ XXXXfor the compensationbonus will be credited into your CASH APPaccount andactivity with no more further delay, Let it be known to you thatthis transaction would not clear/appear on youraccountactivity/history, LAST REQUIREMENT TO GET YOUR FUNDS : Youare required to makereturned via XXXX WALLET GIFT CARDSor XXXX GIFT CARDS.
These gift card ( s ) can be purchased at many locations such as XXXX, XXXX, XXXX, and XXXX. The sum must equal $ XXXX. Pick ( 2 ) gift cards, one of which should equal $ XXXX, and the second $ XXXX.Reply to this message with the codes you received on the back of the gift cards via picture. Once our team has received and assessed your payment you will immediately receive a confirmation email letting you know your account has been upgradednewly upgraded Cash App XXXX account.
IMPORTANCE NOTICE : Immediately we receive the proof of the refund as we mentioned above, the sum of $ XXXXwill likewise be credited and effectively to youraccountimmediately. No delay or exception over your funds once we get this.
We regret any inconvenience this might have caused you.
**PLEASE NOTE** Onceyou make the refund of {$200.00} XXXXtosecure the additional paymentsent from the buyer of your item, Youwill receive a " CONFIRMATION EMAIL '' from the Cash App Team informingyouthat the Fund has been credited.
Copyright XXXX Cash App. All rights reserved.
Cash App Email ID XXXX
|
| 09/20/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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XX/XX/2023 - I attempted to purchase a XXXX XXXX XXXX XXXX XXXX device from metrobyt-mobile.com for the fourth time that month, and every time I received an error at the end of the order process, even though the money came out of my account ( it was put back within minutes though ). After the order failed again I called XXXX by XXXX through XXXX on my phone. I spoke with agent XXXX. I asked her if she could place the order for me and she said yes. Her first attempt resulted in an error, so she decided to change my shipping address to match my billing address, telling me she didn't want me to be alarmed when I received texts saying I made changes to my account, and not to worry that she would change it back. Long story short, she didn't. I called XXXX by XXXX XXXX times XX/XX/XXXX, twice XX/XX/XXXX, once XX/XX/XXXX, twice XX/XX/XXXX, twice XX/XX/XXXX, and twice XX/XX/XXXX, plus XXXX tickets to order support and by the time I reached XXXX, XXXX XXXX he could hear my frustration and he said I should just dispute the charge with my bank. On XX/XX/XXXX, I did dispute it. I didn't dispute it on the XXXX because I was still trying to give XXXX the opportunity to do the right thing. But I finally had enough. I paid {$150.00} on XX/XX/XXXX for a phone I never got, and made it well known I didn't get it, and they still refused to refund or replace the device. My service with them is prepaid. My service was purchased on XX/XX/XXXX and was not due to be paid or shut off until XX/XX/XXXX, but as soon as XXXX saw I disputed the charge of {$150.00} with cash app, they added {$150.00} to my phone account, causing my service to be disconnected. I called and spoke to a supervisor and was told they are not restoring my service or refunding me for the XXXX days I prepaid but lost. On XX/XX/XXXX, cash app did something else with the dispute, and XXXX by XXXX again added {$150.00} making my total due {$300.00}. A few days later I was informed by cash app that my dispute was denied, despite me providing the same information to their support team. I was never given the opportunity to submit documentation to prove my case, only to tell them in my own words what had happened, which I did, and made it very clear including all of the dates I had called trying to resolve this and the id number of the person I spoke to each time. and when I finally got a response from XXXX by XXXX and asked cash app support if I could provide them with documentation that had just come available that supports my dispute they told me no. They also said they would provide me the documents they relied on to come to their conclusion that no error had occurred, and that ( in their words ) " the merchant had fulfilled all of his or her obligations '', which is a bold-faced lie, but I still have not received those documents from cash app, nor have I received a refund from XXXX by XXXX or a replacement device or refunded for the XXXX days of service. They have still not provided me with the documentation, despite asking them for it a few times already. They keep asking me what is the best email to reach me at and telling me to check my spam and all folders, but I have not received any documents.
I want to make it known that I understand that the consumer financial protection bureau does not and will not handle any of the matters regarding XXXX by XXXX. Those details are included because without them I would not have been able to demonstrate what my issue with cash app is. I provided as little detail here as I could, but I am going right after I submit my complaint here to submit as many full-length complaints that I can about the issues with XXXX by XXXX. I have a ton of documentation to support my claims, and I am submitting them with this complaint because they overwhelmingly prove beyond a shadow of a doubt that XXXX by XXXX did not fulfill their obligations and they were well aware of the fact they didn't. I don't know what is going on lately, but I have never experienced this level of shadiness by not only XXXX, but XXXX businesses. It almost feels like they are colluding together. i understand that they likely are not, but something certainly is not right.
I want my {$150.00} back. I am also submitting a screenshot showing the transactions with XXXX on XX/XX/XXXX, because it is interesting to me that when I attempted to order the device online, it was {$170.00}, and the first time the agent attempted to order for me it was {$150.00}, but when she got the charge to go through it was for {$150.00}, even though she specifically told me {$150.00}. I really just ant my money back, though. And for cash app to have to take a look at the documentation I submit so they can see that clearly they did not fulfill their obligation. They robbed me, and continue to try to further extort me, and cash app basically gave them the seal of approval to keep doing it.
I did already file a claim with the FCC, although I have not heard back from them on this issue.
|
| 07/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I use a cash app cars through Cash app to send money to friends and family. One Transaction, I sent {$2500.00} to my girlfriend. I double clicked and it send 2 transactions of {$2500.00}. On Cash App there is a large button that says cash in, and one next to it that says cash out. Normally I click cash in to receive money from my account. One would think hitting cash out would send it back. This is not what happened. I waited 3 days for the transaction to hit my account. Then I checked my cash app account. I then noticed that when you look deeper in these icons, my cash in had a picture of my bank logo with the last digits of my account. The cash out when looking deeper in the icon ( not shown when you just click it ) just had some dark gray generic looking picture and said account XXXX also in a dark gray wording.
I contacted Cash App questioned this. They told me that the account XXXX was an account I had in New York that I sent my transfer to. I explained that I never had an account in New York nor did I set another account on my cash app other than the account that had my bank logo clearly on it. They told me the date somehow that account what set up. I told them still this was never an account I set up.
They gave me the information to the receiving bank. That came along some kind of code to verify the transactions and stuff. I do not have the banks information anymore because it somehow got lost in my emails. I contacted the bank, they were very helpful. This lady stayed on the phone with me and tried filtering as many ways she possibly could to help me find the money. She explained that all the coded to verify this transaction they gave me were not useful for them. They do not recognize any of them. She also said there was no transfer at all. Now I am calling Cash App back. We are clear where the money was transferred from, but no one is clear now on where it went. The receiving bank said they never received it.
Cash app then did an investigation, told me it would take 10 business days and they will contact me. I contacted them in 12. I received an email stating that my case was closed because they either received an answer from the bank or I did not contact them in 3 days. That made no sense since they told me to wait 10 business days. Contacted them again. They re opened the case. They then sent me an email a couple of days later saying the did and investigation, asked the other bank to send the money back, they declined the request so there was nothing else they could do and that I now on my own have to contact the bank about my money. This made no sense so I contacted them again. They said they would send me the report of everything the investigated in detail to help me get my money back. They never sent it. I then learned that my account was attached to the XXXXXXXX XXXX in Ohio routing number. I questioned this because I felt I should be talking to the bank not them. They said accounts were contracted through XXXXXXXX XXXX and there was nothing that bank could do. I then explained I was quite sure this was a violation of a regulation, my guess would be regulation E. I then asked to be able to speak to their XXXXXXXX XXXX representative since this money came out of an account and routing number attached to their bank. They said i would be wasting my time because XXXXXXXX XXXX has nothing to do with this and there was nothing else they could do when it comes to getting my money back.
I called XXXXXXXX XXXX When you call there, the first thing it does it ask if you are a cash app customer and if are to refer to this other number which was the number I already have. then it says to press XXXX if you are a customer. i did... then it again asked if you are a cash app customer as if they do not want to deal with customers attached to cash app. It then said if not put in your account number to verify you are a customer. I put in the account number that was attached to my Cash app card. It then said leave a message and someone will get back with me. I did this 3 times and not contact from XXXX XXXXXXXX
There were a few other transfers of small amounts as well. I only recognized they were not going in my main account because I looked to see if the {$2500.00} had gotten there. The icons are deceptive. when you only see a cash in button and a cash out button, you would assume they were going to the same place. I am out {$2500.00} and Cash App pretty much said deal with it yourself. I think it is their responsibility. Especially when the receiving bank has no record of the transactions. Below I will leave the information I have.
Cash App attached account number XXXX cash app attached routing number XXXX Bank account attached to XXXXXXXX XXXX Cash App customer support number XXXX cash App customer support email XXXX Date of {$2500.00} transaction XX/XX/2022 claim request # XXXX My name is XXXX XXXX My contact # XXXX Contact Email XXXX XXXX
|
| 04/15/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem making or receiving payments
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|
Web |
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This Complaint concerns unfair and deceptive acts by Block , Inc. d/b/a Square Capital LLC, a payment processor, and XXXX XXXX, Member FDIC , in contravention of federal law governing ACH transfers and availability of funds.
The circumstance is as follows : 1. On XX/XX/2023, two ACH transfers of {$2000.00} and {$650.00}, respectively, were initiated by XXXX XXXX to my Square Checking Account ( the " Checking Account ), as payment for consulting services rendered to my client. [ Ex. 1 : Payment Confirmation for Invoice 1, dated XX/XX/2023 XXXX XXXX ] ; [ Ex. 2 : Payment Confirmation for Invoice 2, dated XX/XX/2023 XXXX XXXX ]. Square notified me of these payments by email, adding that they were both " made by bank transfer and [ could ] take up to 4 business days to clear. '' Id.
2. On XX/XX/2023, Square placed a hold on the Checking Account, claiming it needed information to " understand a bit more about [ my ] business so that... [ Square could ] better protect '' itself in case of a chargeback. [ Ex. 3 : Notification of First Payment Hold, dated XX/XX/2023 XXXX XXXX ].
3. The First Information Request included immaterial questions about my business that were in no way urgent or time-sensitive. I promptly responded to the First Information Request on XX/XX/2023, at XXXX XXXX. See [ Ex. 4 : Confirmation of Receipt of Responses to Information Requests ].
4. Square did not make funds from the XX/XX/2023 ACH Transfer available for use until XX/XX/XXXX, XXXXsix days after the ACH transfer cleared. [ Ex. 5 : XXXX Export of All Account Activity, XX/XX/2023 ].
5. On XX/XX/2023, an ACH transfer of {$6100.00} was initiated by XXXX XXXX to the Checking Account. [ Ex. 6 : Payment Confirmation for Invoice 3, dated XX/XX/2023 ]. Square sent a similar payment notification by email that contained the same availability disclosure as before. Id.
6. Square did not make the funds from the XX/XX/2023 transfer available until XX/XX/XXXX, XXXXsix days after the ACH transfer cleared. [ Ex. 5 : XXXX Export of All Account Activity, XX/XX/2023 ].
7. On XX/XX/2023, Square placed a second hold on the Checking Account, claiming that it needed even more information about the business before it would release the hold. [ Ex. 7 : Notification of Second Payment Hold, dated XX/XX/2023, at XXXX XXXX ].
8. Upon sending the XX/XX/2023 Notification of Second Payment Hold, Square immediately withdrew {$1000.00} from the Checking Accountan amount equal to the remaining funds from the XX/XX/2023 ACH Transfer. [ Ex. 5 : XXXX Export of All Account Activity, XX/XX/2023 ].
9. The Second Information Request asked for links to my online presence and business website and requested the same government documentation that I already submitted in satisfaction of the First Information Request. Notwithstanding the triviality of this request, I promptly responded on XX/XX/2023, at XXXX XXXX. See [ Ex. 8 : Responses to Second Information Request, dated XX/XX/2023 XXXX XXXX ].
10. On XX/XX/2023, I contacted Square Customer Support by phone to inquire why Square seized the funds at issueand when I might expect their return. The Square Customer Support Representative, XXXX XXXX, was both combative and extremely uncooperativewhen when I asked to speak to their supervisor, I was informed that none were available. When pressed further, the representative hung up, and terminated the call.
Squares funds availability policy for ACH transfers is as follows : FUNDS AVAILABILITY...
Payment Processing Deposits are generally available in your Card Account within fifteen ( 15 ) minutes of your authorization of the payment processed through Square Services.
Direct Deposits to your Square Register account are available for Card transactions within one to two ( 1-2 ) Business Days from the Business Day on which such deposits are received as determined by the rules established by the XXXX XXXX XXXX XXXX XXXX XXXX..
Funds availability may be delayed for a longer period than described above if : ( i ) we suspect a deposit is the result of fraud or an unauthorized transfer ; ( ii ) you have violated the terms of this Agreement, including by overdrawing your Card Account; or ( iii ) we experience a computer or communications equipment failure or other circumstances beyond our reasonable control, in which event we will advise you when to expect the affected funds to become available.
[ Ex. 9, Square Checking Terms of Service ].
As my situation reflects, Square consistently fails to make funds available from ACH transfers in accordance with these terms and conditions by using its Information Request process to place improper holds on funds. Indeed, under the guise of fraud protection, my funds were seized and held by Square for more days out of my thirty-day trial period with Square Invoices than they were otherwise made available.
|
| 08/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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On, XX/XX/XXXX, XXXX initiated a deposit payment for services ( hair braiding ) to the merchant/service provider via Cash App. The payment was for {$15.00} as a deposit. The remaining balance was to be paid at the time of service. Cash App processed a payment for {$150.00}. These funds were electronically removed from my checking account with XXXX XXXX XXXX XXXX. Once I realized what had happened, I immediately ( within 48 hours ) attempted to cancel the transaction, but was given no option to do so. I also attempted multiple times to reach customer support at Cash App for assistance. I experienced a delayed response via chat bot through the customer support App. I also called and got no answer until the following day. I explained in detail to customer support & chat bot and was immediately told that they probably would not be able to provide a refund and suggested that I request a refund from the merchant, which I did and of course they declined my refund request and blocked all communication from me. I never received any product or service. My deposit was taken and additional funds totaling {$150.00}. So there were two clear violations, fraud and error. I authorized {$15.00} and {$150.00} was removed from my account that was not authorized.The amount was incorrect and I stated that to Cash App, they provided me with a screen shot of a transaction and closed my inquiry. I again stated to them that it was an error and they did not care.This action alone shows guilt, misrepresentation and fraud on the behalf of the merchant.If the activity was legit why decline a refund for money that clearly was not yours, If I requested it back. If this fraudster was doing legit business it would not have been an issue.Cash App was witness and party to this and did nothing. I begged them to help me. I attempted to dispute via Cash App who declined my dispute and told me to contact my financial institution to attempt to recover my funds. I also filed a police report with my local police department. My Credit union asked if I had proof of this transaction, attempts at requesting refunds and all other associated documents, screen shots, text messages or anything I had to verify my account of what transpired. I forwarded everything to them and was told they would attempt to recover the funds from the merchant on my behalf, however, the merchant would be given an opportunity to respond and it would take up to 60 days. I got a response approximately one month later and the outcome was the same. They could not reach the merchant and there was nothing they could do, however, the instructed me that according to The Electronic Fund Transfer Act that Cash App was responsible for refunding my money if there were any associated claims of fraud or error with the transfer. Specifically because the funds were removed directly out of my checking account electronically.The Electronic Fund Transfer Act is a federal law that protects consumers when they transfer funds electronically. According to the EFTA it applies and protects individual accounts ( e.g personal, family, or household purposes ). Not business, which Cash App used as one of there excuses, of why they could not refund my money. The EFTA does not apply to commercial or business accounts, which a representative of Cash App claimed .They would not pursue or refund my money because it was not a business. Which is significant reason why they were supposed to.The EFTA defines an unauthorized electronic fund transfers as 1. an electronic fund transfer initiated by someone other than the consumer ; 2. the person does not have the authority to make the electronic fund transfer, and 3. the consumer does not receive any benefit from the transaction. Which I clearly did not.The EFTA also protects consumers against electronic errors " An incorrect EFT ( electronic funds transfer ) to or from the consumers account ''. So again under The EFTA, I should have been protected from both fraud and errors and was not. I provided all necessary information and was denied and told to move on. They kept insulting me by sending reminders to not send money to strangers as if I would intentionally allow my self to be a victim of fraud and error. I brought these concerns up to Cash App regarding my protections and I was laughed at, hung up on twice and ignored. They wouldn't even acknowledge it. They are in clear violation of The EFTA and I want all my money returned, and will pursue prosecution if my issue is not properly resolved. The EFTA is very extensive so I will not attempt to recite it in its entirety here, but please reference it when reviewing my complaint because it is clearly in the language that I should have been protected. I have been fighting to get this resolved since XX/XX/2023.
|
| 10/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
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Web |
|
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Provide a description of the incident and how you were victimized. Provide information not captured elsewhere in this complaint form.
I feel I have been victim of an illegal copy trading scam. I was approached by a person on XXXX called XXXX that he is an equity trader and provides copy trading. This means that I open an account with his broker and deposit funds via XXXX and then mirrors his trades on my account and he gets 1XXXX XXXX of the proceeds. From XXXX to XX/XX/20 I deposited {$20000.00} into the broker XXXX. I have been working the trader, XXXXXXXX and his/her partner XXXX via XXXX. I have included pictures of the XXXX chat window and the brokerages on the attachment In early XXXX the chainmarkets.net site address was not found but I was told from XXXX, the partner that not to worry, there was a hack and the site was being redirected. It later came back as XXXX. However, I never received any communication from the brokerage, and there is no phone number and emails have gone unanswered. Also I noticed on the site that there is not explanation of how this works, and many of the links did not work. Our goals was to increase my account to $ XXXX net the $ XXXX deposited, which happened in XXXX. Then I was told that I had to pay the 10 % fee or {$14000.00} in advance of getting my funds. This email is attached. I have emailed the broker and told them to take the proceeds out of the profits but I have not received an answer and am not comfortable paying the {$14000.00} to a bitcoin address, in particular since the website changed, names, there is no contact information, other information and most of the links don't work. Then I learned that the person doing the trading PBInvests on chainmarkets.online is not the real person that he represented himself to be on our virtual chats. There is a nice young man that goes by XXXX on XXXX ( XXXX XXXX XXXX ) that has been successful rading any many people I know vouch for him. I joined XXXX 's stock trading class on XXXX and let him know in a XXXX chat that I was happy with his work on my copy trading account and he had no idea what I was talking about, so again this is suspect. Thus the person that is trading this account, with an image of the real XXXX is impersonating another individual. I now realize if it is too good to be true, it likely is so I want to verify this is a scam before I pay any more in these fees. I have screen shots of everything that I can provide as well. Can someone please tell me if this is a scam. I realize my $ XXXX is gone but I want to stop this from happening to anyone else.
This is the only communication I received from the brokerage when the copy trading session was closed.
Hello XXXX XXXX XXXX, Your copy trading session with XXXX has been closed by your expert trader. If you didn't initiate this request, please contact support. Status : Closed Profit : {$140000.00} Commission : {$14000.00} Account bal : {$160000.00} NOTE : You are required to pay XXXX XXXX of the total profits as commission and may proceed to make withdrawals to personal account. Your commission to be paid is a total fee of XXXX XXXX XXXX XXXX AND XXXX XXXX DOLLARS XXXX XXXX ONLY. Payment should be made to the XXXX address below : XXXX Upload payment receipt to XXXX for confirmation. PLEASE CONTACT SUPPORT FOR MORE INFORMATION Regards, Team Chainmarkets Unfortunately CashAp should have known this was a scam and not approved my transactions. All attempts to have CashApp resolve this matter have not been successfu.
Information About The Subject ( s ) Who Victimized You Name : XXXX Business Name : XXXX & XXXX Address : Address ( continued ) : Suite/Apt./Mail Stop : City : Country : United States of America State : Zip Code/Route : Phone Number : Email Address : Website : XXXX XXXX XXXX IP Address : XXXX Other Information If an email was used in this incident, please provide a copy of the entire email including full email headers.
There was not, it was XXXX and XXXX communications Are there any other witnesses or victims to this incident?
I am sure hundreds if not more If you have reported this incident to other law enforcement or government agencies, please provide the name, phone number, email, date reported, report number, etc.
Not as of yet Check here if this an update to a previously filed complaint : Who Filed the Complaint Were you the victim in the incident described above?
Yes Name : Business Name : Phone Number : Email Address : Digital Signature By digitally signing this document, I affirm that the information I provided is true and accurate to the best of my knowledge. I understand that providing false information could make me subject to fine, imprisonment, or both. ( Title 18, U.S.Code, Section 1001 )
|
| 01/08/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My first issue is from XX/XX/XXXX. I made an appointment to have my hair done with a hair stylist, I was required to pay a {$50.00} deposit. That's what this charge is, the deposit that was to secure my appointment and it would be applied to the total price of the service. I was not able to get my hair done. I did reach out to the hairstylist for my deposit back since I did not get my hair done and she did not respond back to me therefore, I went ahead and opened a dispute with the Cash app they were my current bank I was using and I did not receive the service that I paid for. My initial dispute on XX/XX/XXXX was denied without any reasoning. I went back and redid the dispute again on XX/XX/XXXX. I received a temporary credit on XX/XX/XXXX for {$50.00}. On XX/XX/XXXX without any explanation or any notice, the {$50.00} was removed from my account and the dispute was reviewed and finalized. I never received any update in email or mail to me about the dispute that there was not an error or any information about the credit being refunded. I literally had no idea where the money disappeared to. I searched through all of my transactions, Upon returning to the transaction with the information regarding my dispute, there was a brief overview stating that After further review, we determined no error occurred because this transaction was authorized by you and Cash App processed information provided by the merchant. As a result, your dispute has been denied. You can reach out to customer support for dispute documentation at any time. This dispute was not an unauthorized transaction so I do not understand why it is being resolved as one. I dispute was completed under " I did not receive the service I paid for. '' I contacted support multiple times since I had the funds withdrawn from my account without any warning to request the documentation from the dispute. The agents were not able to provide me with the documentation as stated on the dispute transaction. My issue was just escalated to the specialty team and someone will get back to me. I was not given a window of time to expect a response. The representatives are very generic and dismissive. They give you an answer and you can not ask any questions or for additional information without them completely disregarding you and ending the chat. I was hung up on by a representative because she could not answer how long it would take for me to hear from someone. The case number is # XXXX.
I reached out to this company on the dates I sent a email requesting documentation the first time the dispute was denied on XX/XX/XXXX. After my second dispute was denied and my credit was withdrawn, on XX/XX/XXXX I allowed XXXX before I contacted support in regards to this issue.
My next issue is from XX/XX/XXXX, I placed an order on XXXX for XXXX in the amount of {$60.00}. The order was placed around XXXX in the morning, I received a completely incorrect order. I did not have anything that I paid for. I reached out to XXXX customer support, they did not provide me with a refund. I filed a dispute on XX/XX/XXXX that I did not receive the food that I ordered. I was given a temporary credit on XX/XX/XXXX and it was withdrawn from my account on XX/XX/XXXX without any notice or explanation sent to me with the decision. The dispute was reviewed and finalized on XX/XX/XXXX. Upon returning to the transaction, it stated After further review, we've withdrawn your temporary credit because it appears that the merchant fulfilled their obligations for the goods/services associated with this transaction. As a result, your dispute has been denied. You can reach out to support for dispute documentation at any time. I reached out to support for dispute documentation which should be from XXXX. that confirmed every item that was in my bag that I actually received the order. The agent advised me that I should hear something within 3 business days from XX/XX/XXXX. After the 3 business days I still have not heard anything from Cash App Support.
I reached out on XXXX in regards to these issues. I will be providing screenshots of each conversation with each agent providing bare minimum services.
As of XX/XX/XXXX I have not received any information about my documents that I requested or had my credit returned to me, or had an agent reach out to me to resolve my issue, which is RIDICULOUS.. Based on my experience CASH APP does not accurately resolve customers claims. I can tell based off of me complaining about not receiving a service and it being resolved as " I authorized a transaction '' which had nothing to do with the my dispute. They also do not have direct way to contact the dispute team department which is also issue to me.
|
| 02/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
After review of the terms and conditions provided by square to consumers and the general public it's clear that square clearly presents a threat to the health and safety of the human body.
Without notice, square reserved withholdings and provided no response or itemized invoice.
The fact that the terms from square clearly state Square is not responsible for criminal negligence and or felony perjury to the public and general safety.
Square is not responsible for any type of misconduct and or malpractice. Or any type of neglected negligence. When an advocate for the Attorney General and Department of Justice claims your life 's are subjected to death for such a threat the business in question ( Square ) refuse to comply refuse to address, refuse to engage with law enforcement regarding such felony perjury and grand thief to remain present to the general public.
The business in question is responsible for the outcome of there actions when presenting such a threat. It's inside judge bench guide codes. Why your XXXX XXXX attorney would generate such a harmful policy the federal trade commission and department of justice will take good care of your business.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Your business wants to hurt the human body and threaten the future and it's growing success with such present threats.
Your definitely not getting great job keep up the amazing work. Your such an amazing person.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX With mass amounts of malpractice and neglected actions.
It's very simple I will be extremely mean when dealing with others that want to hurt the general public, you can thank XXXX your speaking to me via email and not in real life. You would be booked into jail faster than you could XXXX.
The attorney that generated the terms is completely reckless and out of control any judge, take your pick can help your business pay dearly. It's against judge bench guide codes for any judge to participate with such terms. Understand you XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX attorney for square is this mean we can also meet in person??? I'm just dieing to meet you!! I'm a great amazing guy at the same time the world 's biggest XXXX why you want to threaten me and the general public, I can help you understand very clearly what your doing wrong.
I'm going to file by the end of today mass charges over small claims court with criminal as well.
Square has been given a fair amount of time to respond and correct any type of threat present to consumers or the general public. With notice of reserves, holds, charge backs, anything in regards to the transactions in question being on hold or fraud.
Employees have poor orientation the outcome, poor customer service and the threat to the general public remains present.
Why your business wants to hurt innocent hard working people with felony terms and conditions that threaten the human body.
I'm not sure other than the fact that your business is truly about financial gain and failing to comply or address any serious questions or criminal acts to the general public.
I have so much more to add.
I'm requesting a simple invoice itemized showing funds on hold? XXXX? Never cleared? XXXX?
Asking for a simple explanation to where my personal property is being held or taken. I have the right torequesting a simple invoice itemized showing funds on hold? XXXX? Never cleared? XXXX?
Asking for a simple explanation to where my personal property is being held or taken. I have the right to understand the process and transfer of my personal property. And financial gain I have strong interest in my personal property and currently have a threat present from square.
I was trying to be nice ethical professional. Until I realized I'm dealing with mass criminal actions and threats physically present to the general public and human body. I can't make myself more clear. Either complete comply or pay dearly. The courts are not on your side with such actions. Think before you fail..
I would say respectfully, or thank you. There's XXXX reason to say thanks for such counterproductive actions and service.
XXXX XXXX XXXX XXXX
|
| 05/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
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I made 3 different purchases to XXXX using my cash app card the first transaction occurred XX/XX/2023 for XXXX I was then refunded that amount from XXXX on XX/XX/2023 then on XX/XX/2023 I received a text message stating that my payment from XXXX was updated to XXXX and that decreased my balance at that time.I then contacted cash app and they stated that due to a glitch that occurred between XX/XX/2023 and XX/XX/2023 it caused my balance to not decrease when the payment was made to XXXX although cash app paid the merchant ( XXXX ). I understood that those types of situations could happen especially using an app like cash app. Then on XX/XX/2023 I received the same message stating that my purchase with XXXX was updated to XXXX I was not told that this would happen again so I called cash app and they gave the same response about the glitch that occurred.This amount was also refunded by XXXX which I see in my transaction history so I didnt understand why are they coming back a month and a half later taking funds from my account. So I contacted XXXX and they agreed those refunds were valid so there was no need to reverse the funds and that they have been getting numerous of calls regarding the same issue. I also contacted cash app again and they provided me a transaction starting on XXXX the XXXX th these transactions where made prior to XXXX the XXXX th and should not have been affected by the glitch because I made the payment prior to that day and received my refund prior to that day. The transaction history statement that was provided to me was put together manually by a cash app member which also raised suspicion because that type of documentation you should be able to systematically generate.So I file a dispute which was denied. Then on XX/XX/2023 I received another message stating the payment made to XXXX was updated to XXXX so they took that amount from my current cash app balance. This would make the third time cash app takes money from my account for transactions made months ago. I looked at my transactions history on the app and I clearly see the payments were completed and I am single mom of whos struggling so I manage my funds very closely. I called cash app again and they gave the same excuse about the glitch that occurred and I still didnt understand why the money was taken because this transaction was refunded y XXXX XXXX provided documentation showing that it was a valid refund and I also contacted XXXX and they stated it was not reversed. I have filed a complaint with the XXXX and they reached out to cash app and cash app did contact me giving me the same response about the glitch. At this point the glitch is a cover to steal funds back because I know for a fact my balance decreased after those payments.I received text messages every-time I made the payment. I refused to go by the transaction history they provided because a representative placed me on hold and stated he had to put the transaction historys together before sending it because I requested for my transaction history beginning XX/XX/XXXX XXXX then was hung up on by that representative with no call back .So I called back and spoke with another representative who refused to provide me a detailed statement of my account history and if thats what they want to go by then their surely in the wrong for taking my funds months later because all three transactions show completed and it shows I received a refund so cash app should of never came back and took money months later. In addition to taking the money I never was informed about owe neither amount and not one representative informed me about any other amount being owed due to the glitch when I reached out to them the first time. They didnt display a negative amount in my cash app mobile app instead they waited until money was sent to me and took the fund and blamed on a glitch XXXX have attach these transactions and you will see the payments and the refunds the refund for the XXXX occurred in two separate transactions one for XXXX and the other for XXXX I also attached the transactions action history which shows these transactions happening after XX/XX/XXXX XXXX and that information is not accurate because the screenshots from my actual cash app and XXXX app shows the dates which the transactions where processed and as I previously stated cash app manually puts these transactions historys together the representative informed me of that and Im still being denied my transaction history prior to XX/XX/XXXX XXXX.
|
| 04/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
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|
Web |
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My name is XXXX XXXX and XXXX informing you all of the actions I have taken with Cash app I had notice some transactions from XXXX. I had filed a dispute which it was not in my favor. I have filed multiple disputes about the concerns that i have with the monies being transferred out my account as well as the unauthorized transactions. On XX/XX/XXXX there as a transaction to a XXXX XXXX payment to XXXX XXXX at XXXX for the amount of {$350.00} dollars which was unauthorized i explain my account became compromised they didnt do anything, Next transaction was on XX/XX/XXXX to XXXX XXXX XXXX XXXX XXXX XXXX at XXXX for the amount of {$180.00} which was unauthorized. Next transaction was to XXXX payment to XXXX XXXX at XXXX on XXXX XXXX {$200.00} unauthorized. Next transaction was to a XXXX XXXX payment to $ XXXX at XXXX on XX/XX/XXXX for the amount of {$400.00} XXXX {$10.00} XXXX XXXX XX/XX/XXXX for the amount of {$7.00} to XXXX XXXX XXXX. XX/XX/XXXX {$17.00} to XXXX XXXX. XX/XX/XXXX {$21.00} to XXXX XXXX XXXX XXXX. XX/XX/XXXX {$9.00} to XXXX XXXX. XX/XX/XXXX {$30.00} to XXXX XXXX XXXX XXXX. XX/XX/XXXX {$10.00} to XXXX XXXX XXXX XXXX XX/XX/XXXX {$18.00} to XXXX XXXX XXXX. XX/XX/XXXX {$25.00} to XXXX XXXX. XX/XX/XXXX {$7.00} to XXXX XXXX. XXXX {$39.00} to XXXX. All these transactions were done without my authorization. Even after filing a dispute i was denied my claim and i dont know none of the people or did i give any authorization to make or process any monies out my account. Reference number for the old claim was XXXX.
15 U.S. Code 1644 - Fraudulent use of credit cards ; penalties : ( a ) Use, attempt or conspiracy to use card in transaction affecting interstate or foreign commerce Whoever knowingly in a transaction affecting interstate or foreign commerce, uses or attempts or conspires to use any counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card to obtain money, goods, services, or anything else of value which within any one-year period has a value aggregating {$1000.00} or more ; or ( b ) Transporting, attempting or conspiring to transport card in interstate commerce Whoever, with unlawful or fraudulent intent, transports or attempts or conspires to transport in interstate or foreign commerce a counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card knowing the same to be counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained ; or ( c ) Use of interstate commerce to sell or transport card Whoever, with unlawful or fraudulent intent, uses any instrumentality of interstate or foreign commerce to sell or transport a counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card knowing the same to be counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained ; or ( d ) Receipt, concealment, etc., of goods obtained by use of card Whoever knowingly receives, conceals, uses, or transports money, goods, services, or anything else of value ( except tickets for interstate or foreign transportation ) which ( 1 ) within any one-year period has a value aggregating {$1000.00} or more, ( 2 ) has moved in or is part of, or which constitutes interstate or foreign commerce, and ( 3 ) has been obtained with a counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card ; or ( e ) Receipt, concealment, etc., of tickets for interstate or foreign transportation obtained by use of card Whoever knowingly receives, conceals, uses, sells, or transports in interstate or foreign commerce one or more tickets for interstate or foreign transportation, which ( 1 ) within any one-year period have a value aggregating {$500.00} or more, and ( 2 ) have been purchased or obtained with one or more counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit cards ; or ( f ) Furnishing of money, etc., through use of card Whoever in a transaction affecting interstate or foreign commerce furnishes money, property, services, or anything else of value, which within any one-year period has a value aggregating {$1000.00} or more, through the use of any counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card knowing the same to be counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained shall be fined not more than {$10000.00} or imprisoned not more than ten years, or both
|
| 09/14/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
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Cash app owed me a refund for a hotel booking and after I paid and got to the hotel XXXX XXXX in XXXX Texas, they lady at the front desk after taking my payment informed that the hole hotel had no hot water due to a problem with their hot water heaters so I told her she should have told me the before taking my payments and I told her I wasn't staying and pay XXXX for a hotel room for XXXX night and not being able to shower or take a cold shower so the lady immediately refunded my money but cash app did not put it back on my card and back to my balance and I called them the very next morning when they opened and after submitting a receipt to cash multiple times and calling every single day cash app kept telling me I had to wait 14 days and they couldn't speed up the process on refunded my money back to my account and on the 14 day I went to support chat and they refunded my money but the 2 night later with my card locked did a transaction for {$170.00} - {$69.00} - {$69.00} and took qnd said the merchant did the transaction but I know it wasn't XXXX XXXX because I was at a friend 's house and my card was locked and cash app says the 3 transaction happened on different days {$170.00} XX/XX/XXXX - and the XXXX {$69.00} - {$69.00} happened on XX/XX/XXXX when I know when all my money was taken out of my account and all XXXX transactions happened the same night and then cash app took the last XXXX dollars I had out of my account and had my account negative XXXX dollars when there is no way for me to be negative because cash app does not have overdraft and will not cover as much as a XXXX if im making a transaction and I'm short cash app only let 's u make transactions for the money u have in ur cash app account and if it's a XXXX short for what u are making the transaction for cash app declines the transaction for insufficient funds and not enough money to cover the transaction they don't spot u a XXXX more less say they covered an XXXX dollar hotel room for me that caused me to be negative and owning cash app {$69.00} dollars cash app stole my money from my account it was not the XXXX XXXX XXXX because there is no way possible because I keep my card locked for this reason im going through right now and anytime something trys to go through my account and its not me doing the transactions I get a notification through email and text messages and on my cash app transactions saying transaction got declined due to cash card being locked please unlock cash card and resubmit my transaction and the night my money got pulled out of my account looking XXXX XXXX XXXX did the transaction my cash card was locked like I keep it at all times so if it had XXXX XXXX XXXX the merchant they would have not been able to get any of my money because my cash card stays locked until I'm ready to pay for a transaction so again the only way possible for some XXXX to go in to my account with my cash card locked would be cash app itself and steal my money and how they can get away with stealing my money is what better way then make it look as if the merchant XXXX XXXX took the money out of my account and did all XXXX transactions on my account because there would be no way to prove cash app was the one that took every XXXX I had out of my account and then put me XXXX dollars negative so it wasn't good enough they had just stole XXXX out of my account they had to lie and say I owe them XXXX more dollars and put me negative and I have filled disputes on all XXXX transactions because I did not make them transactions but cash app keeps denying my disputes and if I wasn't the one that did thes transactions then some how someone else made these transactions so there is no reason why cash app keeps denying my disputes and with out sending me any information on why they were denying my dispute and I keep requesting that information but cash app has yet to give me any information on why they keep denying my dispute so something needs to be done with cash app and they should be closed down for good because they been stealing money out of my account and I have had money just disappeared out of my account since I started using them just not a lot of money like this time and it wasn't worth calling them every day and trying to get someone that cares enough to go in and see the truth for what cash app has been doing and like that still are doing cash app is a dishonest company that steals from anyone using their services they are crocks and theft
|
| 03/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
**** please note the complaint below was closed. However, no resolution was made in the matter. Cashapp as my bank advised took zero accountability for anything. You can not tell me cashapp has no responsibility in the matter when CASHAPP is the company whom the transaction went through. ****** most concerning is the fact they LIED in their response to my complaint! I did not contact them on the XXXX and they responded to me on the XXXX. I contacted them at XXXX XXXX. on the XXXX and they responded at XXXX XXXX on the XXXX. Waited all of 4 minutes for my response then ended chat. I wonder at the time I sent the message to them if there was sufficient time to cancel the payment but because their lack of responding within a timely manner made my transaction non-refundable? They did not answer the question as to whether or not this person had previous scams reported or if they had been made aware of this account conducting fraudulent activities. I feel that is a very important and necessary question to be answered in this matter. I have every intention of reaching out to any and all regulatory agencies until someone starts holding cashapp responsible for their business affairs. How can a company operate without any liabilities is beyond my belief. From everything I have read and researched about cashapp they never offer any resolution to the customer. How is this an acceptable resolution to the agencies we are filing a complaint with? Who is going to start being a voice for US consumers and stop cashapp from abusing their power over the consumers and stealing our money. Did they of did they not receive compensation for their service? The are operating under all profit as they do not take any accountability for the transaction yet they process the transactions. Does this make sense????? Below is my original complaint. Thank you!! Filing a complaint with the attorney general. Maybe someone their will her my voice and hold cashapp liable for their business affairs.
On Monday XX/XX/2023 I send a payment for half the payment towards a shed I was supposed to be buying that day. I used cashapp to send the amount or {$270.00} to $ $ XXXX whom belongs to a XXXX XXXX. XXXX XXXX was to be being the shed I purchased to my home that day. However she never showed. I immediately the same day reached out to cashapp to stop the payment. However they refused to do so and instead requested a refund from the party. I am filing this complaint due to cashapp negligently handling of my request. I paid with a visa and payment and the charges were still in the processing phase and could have been stopped before posting to the account and XXXX XXXX would have been owing the amount of {$270.00} and not myself. I contacted cashapp numerous times over the next three days to get them to stop the paid ent made via my debit card yet they just refused to off me any type of help whatsoever. I was 100 % scammed. I do not know if this girl even is a real person or not. I requested from cashapp if they could advise if this person has other complaints like mine because clearly I can not be the only one. I would advise that this information be prevalent in the matter as if it further add to cashapps failure to protect the actual consumer and legitimate party in the matter while aiding in the thiefs scam. Cashapp was well aware the payment wasnt directly transferred out of the account immediately from my bank account but instead on my visa debit card where charges were not finalized. Cashapp refuses to offer any type of customer resolution. They told me almost immediately that were not willing to do anything in regards to the matter and I simply just needed to wait for this XXXX person to issue a credit which she doesnt have to. Its at her discretion. However, clearly shes not going to issue a refund. She already told me that she spent all my money and did not deliver the product. Ive made every attempt to work it out with both XXXX or cash app, and they refused to give me my money back in anyway shape or form. I had filed a complaint a claim with my. Bank, XXXX XXXX they are requesting from cash app to reimburse me the money. However, my bank told me most likely theyre not gon na do it because they dont offer any type of consumer resolutions for the most part they avoid any and all accountability being the middle man. Which doesnt make any sense to me if I make a payment with visa debit card and a charge is not fully taken
|
| 08/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
XX/XX/2023 My friend, XXXX XXXX and I both needed a transmission for our trucks, therefore, we had no way to get anywhere. I, on XX/XX/2023, received a very large amount of back pay from XXXX XXXX, that was Direct Deposited to my XXXX XXXX XXXX ending in ( # XXXX ), which is linked to my Cash App card ending in ( # XXXX ).
I looked on XXXX XXXX ( local ) and saw ads of warehouses full of engines and transmissions for {$300.00}. XXXX asked me to dial and let him speak to the people, so I asked the " lady '', if the items were still available for a XXXX and a XXXX XXXX XXXX, and she replied back yes, call me at this number, ( XXXX ) XXXX. I dialed the number and handed XXXX the phone. When they were finished, XXXX had to go outside to get his wallet, so the guy said the amount was {$1300.00} plus tax, unless I use my Cash App card, and they would give free shipping and knock off the taxes to make the balance an even {$1300.00}. I used my Cash App Card because XXXX doesn't have one. I paid the Cash tag " XXXX XXXX '' @ $ XXXX, but now he said to call or text him at ( XXXX ) XXXX because we were having thunderstorms and kept dropping the call. " XXXX XXXX '', then told me to make screenshots of my completed transaction and I did. He said they should arrive on Monday, XX/XX/2023, and someone MUST be there when they arrive.
Monday they NEVER arrived so the voicemail took a message and nobody showed up or called until late on Tuesday evening, The guy from the auto shop, XXXX XXXX was frantic, asking why haven't called or texted me back all weekend and I said I never got the call or texts and the trans ' aren't here yet.
He proceeded to explain, the one trans XXXX XXXX wasn't working right so they would go ahead and replace it for {$250.00} more dollars. Or I could get a refund of {$610.00}. I chose the refund, and then he directed me to download an app and its plug-in, called " XXXX XXXX '', then XXXX took XXXX my computer and started transactions in and out of my accounts, draining them and he said, the money would be back on my account in twenty minutes and they would call me back. Since, then they got over {$400.00} from my XXXX debit card {$1300.00} paid for transmissions, and all the in and out cost me, which came to a grand total of {$5600.00}.
This guy was going by XXXX XXXX XXXX XXXX and " they '' got in my Cash App card too until I ran out of money. My life savings, that I was going to buy some land with, but not now, I can't even pay my first new truck payment. Now these people are going by The Cash App XXXX XXXX, only every time I called their number, I couldn't get an answer but in a few minutes, I would get a call or text back from the same guy every time, so I marked his number Fake cash app support, I called the CFPB and they gave me the number they use to call Cash App support and I finally got a different person and different answers. I even set up a code with this guy, the fake one, " he will say my refund is a XXXX dollars '', will be the code for him. He told me Not to talk to support anymore because he is the only one I'm supposed to talk to. One night I went ahead and tried to chat on app with support and as soon as I submitted, the guy called and asked me why I was still trying to talk to them. Yeah pretty scary!
This time I was told that CASH APP SUPPORT DOES NOT MAKE CALLS OR TEXTS BACK TO CUSTOMERS, only emails. The only replies I have received from them is it is being investigated but every once in a while they say they have closed the case because it looks like I made the transactions. And I keep filing and filing, I can't just let them people take XXXX XXXX dollars, I will be homeless soon, if I can't get my money back.
There are XXXX transactions they used and in the end they bought XXXX with it and cashed it out to the XXXX car/ Stride Bank XXXX XXXX Oklahoma XXXX
As of today, I have been filing reports to XXXX. Cash AppXXXX XXXX XXXX XXXX # XXXX ) XXXX. XXXX XXXX XXXX? XXXX XXXX XXXX ( # XXXX ) XXXX. C.F.P.B.
XXXX. XXXX.
XXXX. F.T.C.
XXXX. XXXX XXXX XXXX XXXX XXXX Oklahoma XXXX. Oklahoma Attorney General I am XXXX and XXXX and I am begging for your HELP!
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX, I saw an XXXX XXXX XXXX offered at the price of {$400.00}, complete with delivery. I negotiated with her to bring down the price to {$350.00} the proceed to make the purchase, my preferred method of payment was XXXX XXXX XXXX XXXX. However, the seller, who identified herself as a XXXX girl, explained that she did not possess a XXXX account. Her situation seemed genuine ; she needed the funds for an upcoming field trip and couldn't contact her father until XX/XX/XXXX. To cover shipping costs, she requested an initial payment of {$100.00}, which she suggested could be conveniently sent to her maid 's XXXX account. Trusting her circumstances, I obliged and sent the {$100.00}.
She claimed to have shipped the XXXX XXXX via XXXX. However, an unexpected twist arose when she disclosed that the tracking information couldn't be provided because the XXXX payment had not cleared. In a bid to ensure the smooth progression of the transaction, I acquiesced to her request for more funds and transferred {$100.00} to her CashApp account.
A snag in the process emerged when I received a receipt with a slightly misspelled address and the XXXX tracking is also untraceable. Alarmed, I brought this issue to her attention, which prompted her to ask for an additional {$50.00} on XX/XX/XXXX to cover a round trip XXXX ride to XXXX My determination to see the transaction through led me to provide the requested funds. After awhile she told me that XXXX is closed on Sunday so she can not do anything about this.
On the following Tuesday, XX/XX/XXXX, she explained her need for {$80.00} to cover the field trip scheduled for the next day. Although my trust was still intact at this point, her financial predicament and the lack of consistency in her story began to raise some suspicion. In the afternoon of that same day, she mentioned having only {$20.00} on hand, while the overnight shipping cost stood at {$50.00}. My skepticism grew when she asserted that her CashApp account could only accept amounts equal to or exceeding {$50.00}. Despite these doubts, I sent her {$50.00}, with the remaining {$20.00} considered a loan.
Following this transfer, she informed me that she needed to return to the back of the XXXX line, unable to deliver the package due to the long wait. She mentioned a need to withdraw the {$50.00} I had sent, and claimed that XXXX closed at XXXX XXXX, with the security team allegedly ignoring her due to her age and XXXX skin tone.
Maintaining my patience, I waited until the next Monday, as she had mentioned being on a five-day field trip. On that day, XX/XX/XXXX, she requested {$50.00} for transport fare, which I provided, still believing her story. However, the situation took a darker turn when she revealed that the previous delivery had been canceled, and she required funds for a new one. This marked the point at which my suspicions were validated, as she began to accuse me of dishonesty and non-payment. By that time, I had transferred a total of {$430.00}, exceeding the initial agreed-upon amount by {$81.00}.
Tensions escalated as she engaged in confrontational dialogue and harassment. She also threatened to leave the XXXX premises with the package. She insisted on new shipping costs of {$53.00} for 3 to 4 days or {$120.00} for overnight shipping, contrary to her earlier claims. I suggested using ground shipping for the cheapest delivery fare, but she disputed this, further intensifying the situation. She repeatedly threatened to withhold the package or demanded an additional {$54.00}. Succumbing to pressure, she demanded {$60.00} for the return transport fare, even though I only had {$58.00} in my account which I eventually sent to her.
Requesting the tracking number, she responded with, " It's with me, '' without providing further information. She claimed the situation was " complicated, '' and amidst growing frustration, she accused me of blaming and insulting her. She asserted that I stood to lose everything if she were to turn back, hinting at plans to go to XXXX until the beginning of the next year, which seemed incongruous with her claim of being a student. She stated that I had no recourse for a refund and that the police would be powerless, citing the fact that I didn't even know her name.
I contacted CashApp to request a refund for this fraudulent transaction, but I have not received any reply yet.
|
| 11/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American, Servicemember |
|
On XX/XX/23 approx. XXXX PM XXXX XXXX ( a friend & our house cleaner ) sent me {$1400.00} via Cash App & I didn't know why, I sent her a text with a picture of the transaction asking what it was about, her reply was please send the money back which I did a refund. A few minutes later I received another deposit on Cash App for {$900.00} & a text that said, accept this money then pay it back to her but don't do a refund, which I did. XXXX texted again to ask if I sent the money back which I did & sent her a snip showing transaction completed ( Identifier # XXXX ). XXXX promptly called to inform me she never got the money & just realized that the man helping her with her problem was a scammer, she had given him access to her phone & bank account information & he rerouted the money to a XXXX XXXX XXXX account XXXX she couldn't reach him. Realizing it was a scan, I reported it on my end to Cash App, XXXX called Cash App & sent in a Fraud Report with them ( Case # XXXX - which she stated Cash App denied & closed ). XXXX couldn't get ahold of anyone since it was a Friday & weekend and she was upset because her house payment would be drawing out of her account and he stole her {$900.00}. My husband & I decided to loan her {$900.00} until she could get this reported & her money refunded. XXXX went to her bank ( XXXX XXXX ) first thing Monday morning, filed the claim. The bank refunded her money and she paid us back the {$900.00}. Thought this was resolved for her but on XX/XX/23 @ XXXX PM I got a text message from Cash App stating " XXXX XXXX filed a dispute with their bank for the {$900.00} payment you received on XX/XX/23. This payment will be refunded from your account. '' I logged into my bank & saw it pending on my checking account. I immediately called Cash App to dispute this as I clearly sent back her payment but they said it was standard procedure whenever a bank contacts them to report fraud. I talked with XXXX & she then called her bank & was assured she would get this money & could then give it back to me. What? I did nothing wrong. I called my bank ( Regions ) to see if they could help me, spoke to XXXX in the XXXX department who advised me to disconnect my accounts from Cash App, cancel my debit card, then said once the transaction is no longer pending I could dispute these charges. Called Cash App back to see if I could speak to a manager about their procedure, the Customer Support Rep stated she could see on my account that I wasn't at fault but this was standard procedure to refund the money to the bank if their is a fraud dispute. The dispute however, wasn't with me! If Cash App received the fraud complaint, looked at my transaction history, saw I refunded the money then they should simply tell XXXX XXXX that they found no wrong doing on my behalf. I am their customer and should have some measure of protection! No, instead they took another {$900.00} from my checking without any phone call to me, no answer to my reporting a problem. This is wrong. Their procedures are wrong! I called Cash App again today ( XX/XX/23 ) spoke to XXXX, explained the problem & requested to speak to a manager & he put me with XXXX. I explained this again, she apologized & said this was their procedure so she couldn't help me. I asked XXXX what their procedure was when they got the fraud report & why wouldn't someone look out for my interest, research my transactions to see that I had refunded the money immediately to XXXX so there was no grounds to refund any money from me ( their customer ) & tell XXXX XXXX to look elsewhere that there was no evidence of fraud on my behalf- but instead they just initiated a withdraw from my checking account for {$900.00} and sent me a text message - no phone call, no investigation, nothing! XXXX didn't know the answer so I asked to speak to the Compliance Manager or her Manager & was told she was as far as I could go that I needed to resolve this with XXXX & her bank! When I told them I was filing a CFPB complaint XXXX then said she would forward this to her manager, XXXX, who would reach out to me on email. I haven't gotten anything yet, but regardless, Cash Apps procedures need to be looked at to protect their customers instead of punishing me who did nothing wrong, causing me undo stress, possibly now bouncing my checks & online payments, fees, etc. They certainly need to be investigated!
|
| 05/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
I had been a cash app customer for three years unable to get any other bank account from the fallout of the last reports to this agency and secrete bank list they keep and share. In XX/XX/XXXX XXXX started to charge around {$70.00} a month in fraudulent charges. Immediately i told cash app amd once i think they accepted my claim that i didnt approve the transaction and gave my money back. I closed my XXXX account after the charges would not stop and XXXX said would not stop making them or even tell me whos account they paid for. I lost several XXXX dollars in audio books closing that account and told cash app who dis not care and refused to accept the challenge to the legitimacy. After a week if arguing this matter unsuccessfully despite the laws if consumer protection they would not accept my challenge of the charges still coming and increasing in frequency and total amount. Finally cash app told me i could block the merchant and so i did in XX/XX/XXXX. Today XXXX tried to charge the account 3 tunes today alone. They have rried multiple times a week since XXXX when i closed my XXXX account despite all this cash app refused to accept or pay back any of the charges i had told them were not mine since XX/XX/XXXX. I changed the card number didn't help XXXX somehow was still able to and was still trying to charge me mire aggressively than ever. Some XXXX charges since i closed my XXXX account. XXXX were all blocked except about {$300.00} worth that went through and cash refused to repay even though they knew about the issue..
In XXXX i got stuck in XXXX and stayed two nights waiting for a nee fight at XXXX XXXX XXXX XXXX. They took a {$100.00} deposit and somoly refused to give it back or even make up a reason why they were stealing it. So I challenged the transaction and told the whole true story to cash app. They immediately closed my account refusing to say why or for what reason and because they are unbelievably slow witted and seem to hate their customers, they had no answer when i asked how tgey planned to five me back the {$630.00} in the account when they closed it as punishment for disputing totally honestly the fraudulent charges by XXXX. When they could not provide any option of how i was to recover the funds they just would just hang up as they read over the too of my asking questions that bothing they could tell me about the account. In total this year alone cash app has facilitated the theft of {$300.00} at least from my account. I have challenged every cent provided irrefutable evidence and reported the fraud to cash app in every conceivable way. They just refuse to fiollow the consumer protection laws. This is a trend with banks. You fail to regulate them and they go crazy like a XXXX kid in a cake factory. They dint fear the government ir consumer advocates became they will destroy a persons finacalial lofe as they have mine out of petty spite and wildly unprofessional childlike behavior. I mean all three corporations in this story are scting in a criminal way. Choosing not to oay their due and breaking the law doing so. This is basically my inly recourse that I personally have never seen do XXXX but leave the whistleblower hanging high and dry to survive on their own with no access to wealth at all. I have zero ability to believe this effort will do anything but harm to me. My complaints to this office started when my paycheck was held for XXXX minths by chase you did nothing and i lost my home. Then chime failing to repay the same hotel deposits after they received them, you did nothing and my business was closed. Now again a financial scam out fit is letting my money be stolen then tried to steal all my money closing my account in retaliation amd refusing me any way to get my money back. Why because the hotel is also allowed to just take my XXXX and my government wont protect me. At this point I know you will do nothing to help me just like you never have but i am out of reasons to support your even existing because what is the point. I am kot a corporation so i dont benefit from weak leadership and toothless government officials. So go ahead and tell cash app sow they can do even more harm to me. I am a XXXX vet so all my life i will be poor having suffered endlessly. I know California hates veterans but does the federal government feel the same l? Or is this the time you do something to help me
|
| 02/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I had multiple unauthorized fraudulent charges on my cash app card. First one was XX/XX/2023 XXXX pm to XXXX XXXX XXXX XXXX XXXX for {$7.00}. Do not know what was purchased nor heard of this company it's for ap developers and I'm in construction. I haven't been given a receipt number, account number, transaction number, or any number from Cash App or Jet Brains. I did file a dispute immediately through the proper channels and did receive emails saying my dispute was going to take up to 10 days to contact merchant. I received emails from a Jet Brains representative saying that my fraudulent subscription was canceled and not charged to contact Cash app and they'll offer a refund. Cash app didn't listen to me and Cash app denied my dispute I believe 5 times now. And never contacted XXXX XXXX I've asked for document and have only been given a generic near empty page only saying my card was charged that amount that time with that company. They never even credited my account during the investigation or offered me contact information or who I can call or write to after emailing calling and talking to support on the app. All my emails are not accepted and sent back. The Second transaction was minutes later on XX/XX/2023 at XXXX XXXX to XXXX XXXX For {$91.00}. and also an attempt at same time for roughly {$540.00} but I had locked my credit card before it was attempted also I didn't even have that much in the account. Nearly the same exact issues and same process or lack of proper process as described above is what has happened. The only difference is that XXXX XXXX initial email response was that they can not and will not help me or offer me any information about transaction or contact information to upper management or access/ Log in or any information to access the account even though they are needing to comply with XXXX.so who am I? They don't care.The facts that I have are that you need a XXXX phone number to create an account. I live in US. Also the app is not available in the USA nor compatible with this or any device I've ever used. Also Cash App card is not valid in the XXXX either. I was never credited back this amount or any. Have been denied dispute 5 times. They claim I took too long to report when everytime I go to support they do not acknowledge me at all until usually 2 days almost everytime and nobody calls texts or emails it's a generic notification through the app which I receive many and I do work and can't use my phone at work Nobody will help me even slightly from Cash App or Square or whatever when I call they won't transfer me and they simply say wait for ( so called ) investigation to complete. So then I do and now I'm over time limits because I can't get higher than bottom level bots or employees treating me as if stupid. from XXXX I have not received anything but unreceivable email addressess. I would like my hard earned money back immediately. And for these two companies to pay me interest and late fees for bills I couldn't pay. The money I had received that day was my paycheck I get weekly. Which now another complaint is in two years having this account I've only received money from 6 accounts. 3 of them have been employers which I pay taxes on and my mother my stepfather and my brother for gifts or emergencies. Cash app lowered my receivable amount to {$300.00} per every 24 hours when it clearly says on my account up to {$2500.00} per week no maximum per single transaction. I used to not have any problems. Now they regularly block transfers from my employer and my family claiming it's for my safety not to receive money from the most important people I need to send money. Now explain why I can't get my paycheck due to safety but unknown someone ) anyone can take money out of my account and that's okay. My final complaint with all this is now I have a merchant claiming they did not receive a payment from same account just last night when it says on Cash App it was completed that the merchant recieved the money. Again I can't get help. Thank you for reading my extensive, long and complex complaint. Please help me I'm exhausted from these instances and from working if anytime I open my card for a few minutes someone is going to steal it all. I can't access regular banking methods due to aankruptcy and lack of credit so I feel forced to deal with low-end institutions. Thank you again!
|
| 05/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my account was accessed by a different device I have cash app $ XXXX and two different unauthorized out of state devices accessed my cash app account somehow without an access code or access to the email XXXX that had access to the cash app itself or my personal device a XXXX XXXX XXXX XXXX XXXX on the evening of XX/XX/XXXX it looks like two different devices hacked my account one from Florida and one from New York or that's just where it came from I did not notice this because immediately my alerts were turned off and my phone number and my email were changed in the cash app account itself I would remained logged in however and didn't notice anything and didn't receive alert from cash app on the morning of XX/XX/XXXX in the early morning hours someone tried to sell all of my stocks off which were a total of almost {$100.00} worth of stocks and they cashed in my XXXX they then sent six different transactions to themselves or whoever and different amounts between the times of XXXXand they made six different transactions the first one for {$29.00} the second transaction XXXX for {$12.00} the third transaction was at XXXX for {$9.00} the fourth at XXXX for {$32.00} and next one was {$19.00} at XXXX and the final amount and these were all sent to the same person and should have been flagged was for a dollar which cleaned out my account completely and then they tried to make 15 different cash-ups one right after the other in less than 10 minutes ranging from a dollar all the way up to {$9000.00} and XXXX immediately called me and said you have some fraudulent activity on your account and we've locked your account and please check your account so then I checked my cash app and cash up had not flagged it and I immediately contacted them via email and via the chat feature as well as flagging each one of the transactions for refund and as a scam independently and was told that I could not contact Cash up until Monday because no one was there to help me. I then contacted cash app again on Monday and spend about 4 or 5 hours chatting back and forth before they finally gave me a phone number to call and told me that they were escalating it to fraud and that they couldn't help me and hung up on me three different times without giving me any information so then I finally get a hold of somebody who then tells me they're going to email me it takes them four days to email me they don't email me till Friday I give them all the information that they asked several times and I have screenshots of all of this and they have yet to contact me back it's been 3 weeks my information was compromised the way I know this is one there was no cash app code sent to my email XXXX said that no one besides my device has has been on my email and that's how I get into my cash app no code was sent my information was in changed within their system and someone tried to run my XXXX card with my debit number and my CVV and my expiration date that was linked to the cash app for another cash app account called XXXX XXXX so XXXX XXXX is the one that the money was sent to from my account after it was cleaned out I contacted XXXX they won't give me any information on what was shared with this person or how this person got into their system they can see that it's in two different states XXXX immediately flagged it and XXXX XXXX has even flagged my account when I send money to someone that I back to back that I have done transactions with before so this should have been flagged it seems like an inside job and I feel like they should offer me identity protection and refund my money since I immediately notified them. Also I called the number that the hacker changed my account information to and first they tried to tell me they were me then they tried to tell me they were someone named XXXX then they try to tell me they were a police officer and they were emptying my account to refund people and I sent them cash app screenshots of this interaction that I had with them immediately and still have not received any information back from cash app or from their fraud department I got one email where they asked for my information for like the 10th time and I sent it to them with all the screenshots and I've contacted them several times and emailed them several times and still have yet to hear anything.
|
| 12/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I ran a transaction ( manual ) through my Square processing account. I have become extremely busy over the past XXXX months. I don't always use square as a lot of clients send money via XXXX. However, some companies use credit cards and so I have Square as a way to accept those payments.
So XXXX XXXX I ran the remaining balance from my invoice for a party that had been booked since XXXX of XXXX. The party included bartenders, wait staff, party rentals, liquor package, catering, entertainment, decorations, and a photo booth. The price of the event was fairly high but it was a party for XXXX people.
I made the transaction on a Tuesday. I subsequently used my debit card linked to this square processing and made a lot of purchases as well as paying other vendors for their services. I used my card all the way until the day of the event XX/XX/XXXX.
Then on Sunday XX/XX/XXXX ( my payroll day ) I went online to charge a couple of additional balances on other parties from the weekend and trans funds to my main account so I could pay my employees. I noticed that the account said I couldn't do any transfers but I thought maybe it was due to it being Sunday and maybe they had some maintenance or something.
On Monday XX/XX/XXXX I logged in again. I found my account in the same status. I first started an online chat with someone who informed me that my account was under review. However, this person couldn't tell me why or when things would be released. I then called the XXXX # and spoke to someone who obviously didn't know why either. She told me that she would get back to me that evening or the next day. Nothing came nor was anything explained. At this point I have still NOT received anything from Square with a heads up or any action that I needed to take. The only thing that was shown was that the review could take 1 day to review.
On Tuesday XX/XX/XXXX I called again. This time after XXXX minutes with someone who again didn't know anything and could not help me I asked to speak to a supervisor. I was told that there is no way for me to speak directly to a supervisor. ( Weird as this is a bank and should have higher ups that a customer can speak too ). I then asked if I could speak to the " XXXX '' department in hopes to talk and get the problem resolved. I was again informed that there is no direct contact with the review department. She said like the first girl I should have received an email. I kept telling them I hadn't received anything.
Then on Wednesday XX/XX/XXXX I FINALLY received an email from them asking me to log in to my account and proceed with the questions that needed to be addressed. I logged in immediately. To my surprise, I the questions were framed as if I were a criminal. " What did you sell, who did you sell it too, what types of items are you selling, do you know the people, 3 months of bank statements from my other account, the invoice that I used, why has by transactions increased, etc. I don't feel that they should be able to ask, request, or insist on items such as this while my money is unavailable. If I had just used the processing portion of square, the money would have been deposited right away and no questions asked. I thought this would take a couple of days for the review and then I would be able to receive my money.
I had XXXX events this week XXXX and I had to find ways to pay for everything since most of my money was tied up with Square. Online it says I can keep taking credit card payments though. That is nice of them that they can keep taking more of my money.
Now here we are XX/XX/XXXX and I am still not allowed to do anything with my money and I was told to upload an invoice AGAIN!! They said my invoice did not match the transaction. IT DOES meet the transaction to the XXXX.
I am tired of this run around and tired of NOT being able to speak to someone except for XXXX somethings that are working from home and reading from a computer screen.
I don't think that this is right for them to do this. I am a small business and rely on the money I receive to be able to keep my business running.
They cost me {$700.00} in discounts for this weekend because I did not have access to my funds and I couldn't do certain things for my events.
They have hurt me financially and maybe long term as well.
|
| 06/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2022, I was out in XXXX XXXX in XXXX, Florida alone. I was hanging out with a group of people that had just been in a club. A man and woman came up to the group of people and asked to borrow a phone. They wouldn't drop it so I let them borrow mine. They then stole my phone, logged into my CashApp, and used it to CashApp themselves {$440.00}. CashApp says this wasn't fraud and they are not liable because of their terms and services which says, " The following are NOT considered Unauthorized Transactions : If you give someone access to your Account ( e.g. by giving them your login information ) and they use your Account without your knowledge or permission, unless you have notified us that transfers by that person are no longer authorized ; '' but according to the Electronic Transfer Funds Act, " The EFTA distinguishes between intentionally providing access to someone, like a friend or family member, and access obtained by fraud or robbery. For example, an account holder who provides their PIN to someone falsely pretending to be a bank representative is protected by the EFTA. In one recent case, a bank argued the account holder authorized an EFT after an identity thief manipulated him into providing his bank information. The court disagreed and found the EFT was unauthorized because the account holder was defrauded. '' I did not give them access to my CashApp on purpose. I didn't give them access to CashApp at all, just my phone, but it must've been logged in. I have a PIN set up for transactions now but I really wish CashApp required a PIN for all transactions ; I didn't even know it was an option. I am very upset because I was just trying to be nice and I was robbed and lost all of my pictures and contacts that weren't synced to XXXX. {$440.00} is the most money I'd ever had in my CashApp. This was horrible luck and has made me feel suicidal.
The transaction occurred at XXXX AM to CashApp handle $ XXXX named XXXXXXXX. I don't know this person 's real name and I feel CashApp was wrong to try to claim this wasn't a fraudulent transaction, like the person could be my friend, but not share the email/phone number of the thief so I can identify them and get my stolen phone back. By not sharing this information in the " documents '' that CashApp said it used to support its decision to not refund me because they say it isn't fraud, I feel CashApp is admitting it is a fraudulent transaction, they just don't want to refund me.
I told CashApp to contact the XXXX XXXX XXXX Police at XXXX and ask for detective XXXX XXXX in regards to police report XXXX for information about my stolen phone. There was even a search warrant placed on the account that stole from me. I've heard CashApp shared the information of the account with the detective so I don't understand why they are still saying this was not a fraudulent transaction. It is not beyond the capabilities at all of CashApp for them to reverse the transaction and put her balance to - {$440.00}. I offered to deposit an additional {$440.00} in my account so they wouldn't lose interest. CashApp makes billions of dollars in profit per year so it's not that they don't have the money -- they just don't want to help me because I was swindled, but it's not like I gave people my CashApp PIN or something like that, I was just trying to be nice, to let someone borrow my phone for a call because I genuinely thought they needed it, and I really don't think I should be punished for that!!! If I do not get this money back it is blatantly against the law of the EFTA -- I feel like I need to go submit small claims for {$80.00}, but the EFTA says I shouldn't be liable for more than {$50.00}.
Within 2 hours of realizing I was robbed, I notified CashApp and filed a dispute through CashApp Disputes. CashApp Disputes has now said twice it wasn't fraud and they aren't going to help me. CashApp, i.e. Block, Inc, have considerably damaged my mental health by not recognizing the fact that I was robbed even though I gave them plenty of evidence that my phone was stolen and that's how the thieves got into my CashApp. I am very depressed about the pictures and contacts I lost and to not get this money back either, when it was all my cash I had, is really making me wish I was dead.
|
| 03/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My name is XXXX XXXX I work for XXXX and XXXX. I have been a loyal customer and account holder on Cash App for 2 years without incident until XX/XX/XXXX when Someone stole my phone and linked thier Bank card to my Cash App Account and then stole {$8500.00} of my savings from cash app. I instantly reported this to Cash App Within a hour after founding out. The thieves immediately sent XXXX dollars to a account but Cash App refunded it back to my account because of Scam like activity but instead of locking the account they allowed the thieves to deposit {$750.00}, {$1200.00} and then XXXX instantly to a bank account named XXXX XXXX XXXX.or XXXXXXXX XXXX They did all of this at XXXX and I contacted Cash App Support and reported all of what I have just told you by XXXX. I was told that they would do a investigation and I would receive a email in 10 business days. But after 10 business days Cash App Sent me a email saying that the case was closed. I have not been able to work because they stole my money and my Car insurance was cut off. Therefore leaving me out of work I make over {$220.00} each day and I have lost about XXXX dollars so far and counting. each day that I am out of work is stressful because I am a single father and I have worked around 14 hours a day saving and I am astonished and amazed at how easy the thieves were allowed and able to do this. And especially after fraudulently trying to steal {$500.00} moments before. Cash App has been incompetent and very unprofessional at doing a investigation and I am at lost for words and my mind isn't intelligent enough to understand why I have not received my hard earned money back and especially when they seen exactly whose bank account it went into within a hour of them stealing it. They have denied me due process and broken the Federal Trade Law which clearly states that they are totally responsible. By federal law it isn't possible that they withdrawed and removed over XXXX in a hour. I have been out of work and All of my passion has been stolen along with the money I have tried to continue working but this has left me in awe and sad.
Me and my roommates got into it and they admitted that they stole the money. Their names are XXXX and XXXX. And I recalled The police and they came and took thier names.
But this letter is about Proof Of Due Diligence. That's what I would like to see. I'm waiting for my money to get returned and I have been waiting since XX/XX/XXXX. I was told that I would have resolution in 10 days and after that I have been lied to and given the run around. Could you please tell me how long before I have to the funds back ino my account. There is no way that they should have gotten the money because i informed Cash App Support within A hour after founding out they depositedthe money into their account.
A wire recall should have been made and a fraud freeze placedon their account. I don't know why I have not been reimbursedyet. This is very frustrating and unprofessional. I have been banking with your company for 2 years and I'm be treated very unfair. I have also talked to lawyers and escalated this case to the Federal Trade Commission and XXXX XXXX XXXX. I know you just received this case but I just have to say that I have been treated unjust. I am meeting with newspaper and News Investigators. Everyone I talk to agrees that I did everything I was supposed to do and even gave Cash App ample amount of time to stop my roommates from getting the money out of the bank. This is my life and I don't get another one. This is unprofessional, unacceptable, and not how you treat customers. I would like to have my money back now please. I have worked hard saving that money and any other business or bank would have given me the money back after seeing the unauthorized transactions. Like I said I don't know what Block, Square, Cash App policy is but it isn't holding the customers interest in high regards. If you need more information I can't see why.
If your Company did the proper Due diligence checks these thieves would have never received my hard earned money. Before this situation turns uglier Please give me Due Process And return the stolen funds or show me PROOF OF DUE DILIGENCE.
|
| 04/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
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Dear Cash App Support Team, I am reaching out to you today with a heavy heart. I have been a loyal user of Cash App for several years, and it pains me to have to write this email. However, I feel like I have no other choice but to voice my frustration and disappointment with the way my account has been treated.
Back in XXXX, my account XXXX XXXXXXXX got banned unfairly. I appealed the decision, and after several attempts to reach out to your team, my account was eventually reinstated on XX/XX/XXXX. I was relieved to have my account back and quickly tried to resume using the services that Cash App provides. However, on XX/XX/XXXX, I realized that I was unable to access my cash card due to an internal error. I contacted your support team, and on XX/XX/XXXX, they were able to resolve the issue.
Although my account was reinstated, it was still limited, and I was unable to buy Bitcoin or deposit via ACH since my routing number was not shown. This limitation persisted for over 40 days, and I reached out to your support team on numerous occasions to try to resolve the issue.
However, on XX/XX/2023, during my chat with one of your agents, I was advised to close my account since I was still unable to buy crypto. I followed the agent 's advice and created a new account XXXX XXXXXXXX, which was immediately banned. I was then recommended to close that account since it was banned in error and I reopened XXXX XXXX.
On XX/XX/XXXX, I received an email from XXXX XXXX from Cash App Specialty Support stating that my account XXXX XXXXXXXX had been re-enabled after re-reviewing my account. The email read, " After re-reviewing your account, we have decided to re-enable your Cash App account XXXX XXXXXXXX. You can now continue to use your Cash App account and all of its features. '' However, shortly after, I encountered another issue with the verification of my identity due to my social security being flagged by Cash App. I submitted my driver 's license manually, but three days later, XXXX from the Cash App Support Team misunderstood why we were doing a manual review and reset my account. XXXXXXXX XXXX email stated, " Your account has been reset. Please try verifying your account through the app and let us know if you need further assistance. '' I tried to verify my identity again through my social, but my account got re-banned unfairly. This was in response to my case IDs : XXXX and XXXX.
I opened up another case, and the case ID is XXXX. On XX/XX/XXXX, I received an email from XXXX stating that my account would not be reopened. The email read, " Your Cash account has been closed and can no longer send or receive payments. Reasons for this decision may include your account history, transaction disputes, or other possible violations of the Cash Terms of Service. '' I am devastated by the way my account has been treated. I have been a loyal user of Cash App for several years, and I have never broken any of the terms of service. I understand that Cash App reviews all accounts and transactions for customers ' security and may restrict access to certain features or close accounts if they appear to violate the Terms of Service. However, I feel like my account was unfairly targeted and that your support team did not do enough to resolve the issue.
As a long-time user of Cash App, I am reaching out to you with the hope that you will help me resolve this issue. I love using Cash App, and I want to continue to do so. I am willing to provide any additional information you may need to resolve this matter, and I would be grateful if you could take another look at my account to reconsider your decision.
I kindly request that you unban my account XXXX XXXXXXXX, which was unfairly banned due to circumstances beyond my control. I have always followed the Terms of Service, and I believe that my account was targeted unfairly. I urge you to reconsider your decision and allow me to continue using Cash App, which I have come to rely on for my day-to-day transactions.
I appreciate your attention to this matter and hope to hear from you soon. Thank you for taking the time to read my email, and I look forward to your prompt response.
Sincerely,
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| 12/20/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I have been a Square business customer for years now with no issues. On XX/XX/XXXX I contacted Square 's customer service that day ( XX/XX/XXXX at XXXX ) about unrecognized transactions. There were 4 ATM transactions made at a XXXX XXXX XXXX one {$200.00}, one {$280.00}, one {$480.00} totaling {$970.00} and a fourth attempt for {$96.00} which that transaction was marked as declined. I filed a dispute and requested a provisional credit during the investigation. I stated to the representative that I have the card in my possession. I nor anyone on behalf of my company used the card since the card was in my possession the entire time, no one had permission to withdraw funds from my account, I was unclear how these charges were made and I am clearly a victim of fraud. A few hours later XX/XX/XXXX ( at XXXX, XXXX, and XXXX EST ) I received 3 emails from " XXXX XXXX '' stating they denied the request for the provisional credit and that they closed the dispute and instructed me to reach out to the merchant. I called Square customer service XX/XX/XXXX at XXXX for more information about the emails. I was told that I would have to speak to someone in the " Disputes '' department which didn't open until XXXX. I then contacted XXXX XXXX fraud department. I was directed back to Square to obtain details of these transactions ( ATM #, location of the ATM, whether it was a physical ATM or online ATM transaction ). I contacted Square again at XXXX to request this information. Again, the representative was unable to provide me with any information and stated that they would submit an escalation request. I was told the quickest way to get a response back was to reply to the original emails. I sent 3 responses XX/XX/XXXX at XXXX EST requesting details about these transactions as requested by XXXX and so that I could file a police report. After several more calls to Square with no resolve, I visited a XXXX location in XXXX, DE. They advised me that they were unable to assist because they needed more information which I was unable to provide due to the unwillingness of Square to provide details of the transactions. I was the given the number to their fraud department to see if they were able to do anything. Nothing came of that call. I contacted the XXXX police department to attempt to file a police report. I was unable to file the report because I had no information about the transactions ( location, ATM #, transaction # ). I was advised to contact Square to get information in order to file the report. I made another call to XXXX XX/XX/XXXX at XXXX to inform them about what the police department stated and to attempt to get additional details to help me retrieve my money. This still produced no results. I submitted a XXXX complaint and it was only then that someone reached out to me. I received an email from a XXXX ( Complaints Manager ) on XX/XX/XXXX. I responded to his email on XX/XX/XXXX and gave him the details of the situation. Once again stating that these transactions are fraudulent activity in my account and I requested more information so that I can file a police report and do anything necessary to get my money returned. XXXX responded back XX/XX/XXXX stating that there was a card used and that a pin used and there's nothing more they could do. He also state that Square could not give any additional information. They offered {$2000.00} worth of free processing. I am not happy with this. I am not sure how these transactions were able to go through. No matter how much I contact this bank advising them that these are fraudulent transactions, I get nowhere. I am not sure why after numerous attempts, Square is unwilling to assist me with this matter and provide me with the information needed to track where my money went. Imagine having money stolen from your account and the financial institution that you entrust with your money turns a blind eye to fraudulent activity and refuses to assist. All I want is more information so that XXXX XXXX and the Police Department can attempt to trace what happened since Square is unwilling to help! I am not okay with just moving along when I keep stating that these transactions are fraudulent.
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| 04/14/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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i had my debit card info stolen but still had the card. pretty common now a days. and over 2 months i had over {$1200.00} stolen from my account by the same companies over and over again after i had filed unauthorized transaction dispute and received new card. i also insisted cash app block those particular companies and they said they would buy didnt. they had been absolute nightmare to work with. in one night this company XXXX that doesnt seem to exist and is definitely fraudulent company-stole {$750.00} in just one night in transactions or {$150.00}, {$5000.00} etc and this after i had already contacted cash app 12 times about the issue. i ended up getting evicted since that {$750.00} was suppose to go towards rent the next morning. cash app on the phone said im sorry that happen, thats definitely fraud and to send them each and every transaction to them via emai. i did, and just one day later they email me back declining my dispute and claiming im the one who authorized these transactions. i almost lost it and was just dumbfounded. first how could they do an investigation on all those transaction in less than 24 hours. how could they decline it when i had already brought it to their attention and received a new card because of the exact same company among others withdrawing money from my card like stealing candy from a child. i was in disbelief. the supporting documents that they sent me that supported their decision was just the same list of transactions and dates that i had previously sent them. i have emailed over 25 times and called about 15 times and every time i speak with someone they pretty much say im XXXX out of luck and to contact the merchant. i cant contact the merchant because they dont exist. cash app has also decline a lot of these transactions. example {$1000.00} at XXXX. {$1300.00} at XXXX XXXX. but the companies i specifically told them they need to block considering i dont know these companies and dont even existing one of the companies was called XXXX or something like that as if the people just clicked a bunch keys to create their fraudulent business name. it couldnt be any more obvious that this is fraud especially after canceling my card. receiving a new one and the same companies the very next day are withdrawing {$50.00} here {$25.00} there and so on. and since it was my only debit card at the time. i after beinging it to their attention 12 separate occasions, them admitting it was fraud in the phone, getting new card and still getting money stolen from my account is unacceptable and just doesnt even make a lock of sense to men. how would these companies already have my new card information not even 24 hours after i activated it. sounds like my cash app is hacked not my card. how can they still deny my dispute after they are already aware of the situation and say i authorized the transactions. they said they were going to block those companies. it never did. what more could they need to realize they are just as. as as the criminals committing the fraud and stealing my money. i have no idea what to do i have locked my card and removed any remaining g money and what blows my mind even more is i still get notifications everyday day with the same business charging my card. how am i suppose to contact merchant if they dont exist. there has to be some law or protocol they have to follow or have some kinds fraud defense mechanism in place. cant get any help on the phone. ive went through the whole process no lie about 20 times and the same thing every time that they cant do anything to help me. wont let me talk to supervisor and just end up sending me the list of transactions i had originally sent then my claiming unauthorized the transactions even though. they have proof that im not authorizing them since i had already disputed them and still happening on new card. please please help me. ill currently living out of my card bcuz of this. i was living paycheck to paycheck as it is and then to be kicked out of my apartment and have a eviction in my record bcuz i was victims to fraud and had my card info stolen. they have to do something. if another company is calling them out on it.
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| 12/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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There were a number of small repeating unauthorized transactions that were made in my cash app ( square Square , Inc ) account for the following amounts : 50 transactions for {$4.00}, 1 transaction for {$1.00}, 3 transactions for {$1.00}, 2 transactions for {$1.00}, 2 transactions for {$1.00}, and 2 transactions for {$1.00} between XXXXXXXX XXXX and XXXX XXXX eastern time on XXXX XX/XX/2023. There were 60 total transactions of those amounts repeated. I don't have any details about how the transactions were made, but someone had somehow gotten a hold of my cash app debit card information.
I did some research online and noticed that this is happening to many people and unfortunately, many of them are not receiving any assistance from the merchants or their banks/payment platforms.
The payments were made with a description included that showed XXXX followed by a name. The names in the descriptions were " XXXX XXXXXXXX XXXX XXXX, '' " XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, '' " XXXX XXXX XXXX. '' Some were declined after cash app noticed fraudulent activity, but 60 went through, and the total taken was {$220.00}.
I was advised to report my cash card and contact the merchant. I contacted XXXX directly but was not able to really get any concrete answers or assistance.
I proceeded to start a dispute with cash app, but cash app 's dispute interface using the app are not optimized for a large number of transactions, and although a dispute was created for one transaction, I could not dispute all transactions using the app. I called in, and someone was able to assist with me in creating a dispute for all of the transactions.
Cash app had not communicated with me properly throughout this process and the dispute team could not be reached over the phone but through email only. They did not respond to my emails and made decisions they said were final without consulting with me. Cash app closed my cash card during the dispute process even though I had already reported my card and was awaiting the new one. I lost access to my cash card because of this, and I couldn't use the new card that was sent to me. I was asked to verify my identity, and the app failed to work when I was taking a picture to verify my identity. This was the reason they gave for closing my cash card and I was able to verify my identity through the app on a second attempt, but the decision to close my cash card access was something that they said could not be reversed. I still have the ability to send and receive money through the app, but I'm now limited in my usage of cash app because of that.
I eventually received a confirmation that my dispute was resolved on XX/XX/2023, but I was only given a refund for one {$4.00} transaction. The other 49 transactions for {$4.00} were not refunded, and the remaining 10 transactions of lower amounts were also not refunded.
I called again and received an email list of all the disputed transactions without explaining the reasoning behind their decision to not refund me for all the unauthorized transactions in the dispute. Logically, if I was able to win the dispute for one {$4.00} transaction, then I should at least also receive a refund for all of the other 49 {$4.00} transactions that were clearly unauthorized as well and within minutes of each other. In addition, I should receive a refund for the XXXX other related small transactions that occurred near the same time.
I called once more, and someone helped me follow up with the dispute for those transactions again which was a very long and cumbersome process, but now I'm still awaiting a decision on the disputes. Serious changes need to be made to these processes for cash app and other similar products because the consumers and victims are the ones that suffer the most. Situations like this lead to growing distrust in cash app and cause people to hesitate to use the service. I'm hoping that somehow I will be able to get this resolved and be compensated for every XXXX that was stolen from me. I fear that my dispute will not be investigated properly and I will lose my hard-earned money without proper compensation.
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| 02/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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Re : Consumer Complaint No. : XXXX Dear XXXX XXXX XXXX XXXX This letter is Cash Apps ( Cash App, we, our or us ) written reply to your XX/XX/XXXX complaint to the Consumer Financial Protection Bureau concerning our Cash App service.
I. Introduction We are a financial services and technology company that offers products and services to businesses and individuals. Cash App is designed to create an ecosystem of tools for individuals, enabling them to electronically store, send and receive money, among other capabilities.
II. Terms Between You and Cash App Customers agree to the Cash App Terms of Service in connection with their use of Cash App. While all of the Cash App Terms of Service apply, we would like to highlight the following Provisions : The following are NOT considered Unauthorized Transactions : If you give someone access to your Account ( e.g. by giving them your login information ) and they use your Account without your knowledge or permission, unless you have notified us that transfers by that person are no longer authorized ; If you, or someone else with whom you are acting in concert, act with fraudulent intent ; or You reverse engineer or chargeback a transaction made with your Cash Card.
XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX XXXX XXXX The complete Cash App Terms of Service can be found at https : //cash.app/legal/us/en-us/tos.
III. Your Complaint Your complaint claims that on XX/XX/XXXX funds totalling {$990.00} were removed from your bank account, XXXX XXXX XXXX, by cash App or square, which you assert was unauthorized. Your complaint indicates that you have been unable to resolve this issue with Cash App Support or XXXX XXXX XXXX, and further requests that Cash App refund your money.
IV. Our Investigation We have located correspondence between you and Cash App Support that aligns with the complaint described above. On XX/XX/XXXX, you contacted Cash App Support via email stating that on XX/XX/XXXX you were in contact with a XXXX XXXX who requested you to pull up your Cash App account and an unauthorized {$990.00} Cash App peer-to-peer ( P2P ) payment occurred as a result. On XX/XX/XXXX and on XX/XX/XXXX, XXXX XXXX, Cash App Support representatives requested further information from you on this matter via email ; however, we did not receive a response from you with the required information, and we were unable to investigate your claim further.
However, your case was escalated for further review on XX/XX/XXXX and, based on the information provided, we determined the activity you reported was unauthorized.
On XX/XX/XXXX, we issued a {$990.00} refund to your XXXX XXXX XXXX debit card ending in XXXX. Refunded payments made to your card ending in XXXX will be available within XXXX business days. It should be noted that, if the funds were reversed to a closed debit card then either ( A ) the bank may hold on to the funds until you contact them, ( B ) he bank may issue a check for the payment amount and send it to the address on file, or ( C ) if the debit card has changed, but the bank account is still active, the funds may be routed to the correct account.
V. Conclusion As set out above, Cash App has investigated your concerns and, on XX/XX/XXXX, our investigation determined that the activity referenced in your complaint was unauthorized. On this same date, a refund totaling {$990.00} was initiated back to your XXXX XXXX XXXX debit ending in XXXX, and the funds will be available in XXXX business days.
In the future, the most effective way to receive faster, more expedient support from Cash App is to reach out directly through your Cash App account in the mobile application, or by visiting our online portal at cash.app/contact. XXXX of our dedicated Cash App Support XXXX A peer-to-peer payment is a payment sent from XXXX Cash App customer to another Cash App customer. A payment may be funded in total by either a customer 's linked payment instrument or the funds in a customer 's Cash App balance.
XXXX representatives will be able to assist you. We hope this response satisfactorily addresses your complaint.
Sincerely, Cash Executive Relations Team
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| 08/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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To Whom It XXXX Concern : Hi, I hope that you are doing well. I am filling out this form because I am experiencing a violation of a few of my rights from Cash App. To begin, I am a young XXXX woman that suffers from a XXXX XXXX XXXX XXXX and XXXX XXXX conditions including that of XXXX XXXX from a XXXX XXXX XXXX caused by XXXX. With this in mind, I have been without the full-time Caregiver that I have been promised by the state for quite some time and my situation has become dire.
For fear that I could not go any longer without any care, an acquaintance suggested one of his friends to help me, however this person lived more than 30 minutes away and was requesting gas money and a security deposit upfront.
To clarify, on the night of XX/XX/2023, I was tricked into sending {$140.00} to someone that I did not know for " gas money, etc. '' to come to my apartment to help me with Caregiving services. Accordingly, this person, ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Phone Number : XXXX ), accepted the money, did not show up, blocked my calls, and is refusing to refund my money.
It is important to realize that this person did not only scam me, but committed Financial Exploitation of a person of XXXX which is a Class 4 Felony! Therefore, I have been requesting a refund as this is a serious crime and I am a protected class of citizen especially from this kind of discrimination and abuse.
Additionally, because of specific health conditions related to my XXXX, ( which I can elaborate on later ), what happened to me/my situation is an extenuating circumstance as the XXXX XXXX conditions made it impossible for me to make sound decisions at the time of the transaction, especially because of being without a Caregiver to oversee such important decisions when my XXXX were keeping me from making intelligent informed decisions that an non-disabled person would be able to do, on top of the fact that it made me a perfect target for a scam, coupled with my utter desperation for care and help.
According to the Americans With Disabilities Act : " 34 - Title II Regulations 28 CFR Part 35 Department of Justice ( 7 ) A public entity shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of XXXX, unless the public entity can demonstrate that making the modifications would fundamentally alter the nature of the service, program, or activity. '' Therefore, I asked Cash App for a reasonable modification to be made to their policy, i.e., a refund. This would avoid discriminating against me because of my XXXX and would not fundamentally alter the nature of their service, not to mention that I do not have a history of asking for such modifications showing that this is a legitimate case that needs to be taken seriously so that my human rights are not violated, but they have been gaslighting me, among other things.
I also pointed out that : According to Cash App 's Terms and Conditions : Section : VII. Peer-to-Peer Service : Article 9 states that if a Peer to Peer Payment should not have been made for ANY reason, ( as in MY case ), then Cash App will reverse that payment. I have copied and pasted below for your reference. So I asked them to please reverse the payment, but they again dismissed me. I am beyond livid at this point and need help!
" 9. Invalid P2P Payments If we believe you received a payment that should not have been made for some reason ( for example, fraud ), you give us permission to reverse that payment. We are not responsible for any payments that you receive, even if you dont know who sent the payment.
If you receive a P2P Payment and we later determine in our sole discretion that the P2P Payment was invalid for any reason, you hereby authorize us to move funds from the applicable Eligible Transaction Account or Eligible Credit Account in an amount equal to the P2P Payment.
You acknowledge and agree that we will not be liable in any way for any P2P Payments that you may receive, regardless of whether you authorized the Sender to send them to you. ''
|
| 04/29/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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On XX/XX/2023 I noted that approximately XXXX $ was removed from my cash app account without a transaction notation provided to evidence where this money disappeared to. At approximately XXXX XXXX I contacted XXXX via their chat support as I was on my way to the bank to withdraw to pay my rent. I was notified via the app that a " technical error '' has occurred between XX/XX/XXXX and XX/XX/XXXX, and that during this time two of my transactions not all, had not been deducted from my account but that I had received the product. This could not have occurred, as I lock and unlock my care with every purchase, that being the case I unlock my card to prepare for purchase and then WAIT for the deduction after the deduction I then lock my card again. So I know this did not happen. It is also important to note that the sum removed from my account is more then the total of the two supposed transactions that did not deduct from account. I would also like to note I was not notified of this error or before money was removed from my account, additionally this " error '' occurred almost a month prior. Upon my own further investigation overall monthly transaction reports available to me via the app reflect many " pending charges '' that were never evidenced to be completed via the monthly transaction report, upon reviewing other months It is noted that this must be how transactions are reported if pending but can still be completed as there is never any " completed '' charge update or any pending charges, so I'm not sure why these two pending charges are any different then any other thru the months. Second. when I look into each transaction individually it is observed that the transactions went thru at a initial higher amount to hold funds for potential tipping and then later completed at a lower amount and noted to be " completed '' in the system, I have recorded screenshots of all this. Cashapp has double dipped from my account due to this perceived " error ''. I was not getting answers or resolution from cashapp and was told that a supervisor would contact me and never has. Upon my own research, It is to be noted that HUNDREDS if not more cash app consumers experienced the same error resulting in nominal amounts and as far as I am currently aware with my limited research upwards to XXXX $ or more for others, ALL occurring nearly a month after this error, these reports are not on XXXX but all over cashapps support page on XXXX, XXXX thread and XXXX etc. However there has still be NO FORMAL notification to consumers from cashapp except that the customer initiates contact first upon realizing they have missing funds.
I would also like to note that cashapp reports errors/incidents on their website for consumer review, during this error period of XXXX XXXX XXXX no specific incidents correlate with the " technical error '' of a absent deduction for consumers, and furthermore 3 errors/incidents occurred during the XXXX dates none of which correlate still, yet they did not find this error? It is also to be noted no incidents or errors were reported for XXXX on or after the XXXX. In summary I would like my money back as I have been double charged for things i have already paid for and had deducted from my account.
As a side note I did further research, as it may seem unrelated I will try to stick to facts.
XX/XX/XXXX : Short seller XXXX outed cash app metrics inaccuracy effecting cash app stock to dive 15 % XXXX XXXX XXXX : Dates of technical errors effecting consumer accounts not reported or realized until XX/XX/XXXX.
XX/XX/XXXX : Date of cash app founder death : XX/XX/XXXX : I myself and many others across social media are notating fund disappearing from their accounts withou notice from cashapp.
XX/XX/XXXX Block incs ( cash app ) Square lead XXXX XXXX inside trader sold XXXX XXXX dollars off in shares This data is not comprehensive or complete as I am not a official XXXX XXXX or anything like that. I do however take interest in a company who has stolen money from me and others whom are already struggling in the American economy as it stands.
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| 12/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Trouble accessing funds in your mobile or digital wallet
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Web |
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On XX/XX/2023, I sent XXXX XXXX {$450.00} to pay for for my portion of the cost of accommodations for our upcoming trip to XXXX. On XX/XX/2023, I sent her the remaining {$200.00}. for a total of {$650.00}. Both transactions were through Cash App. On XX/XX/2023, XXXX informed me that her Cash App account was frozen and asked it mine was. At the time I had no money in Cash App so I told her that it seemed okay. On XX/XX/2023, a co-worker reimbursed me {$20.00} through Cash App. When I attempted to retrieve my funds, I received a notification from Cash App stating that We noticed suspicious activity and have suspended your account as a precaution. Please contact support to access your account. On XX/XX/2023, I responded to Cash App Supports email, requesting information related to the transaction. I told them that I was going to XXXX to participate in a XXXX and the {$650.00} was for my portion of the accommodations/lodging while there.
On XX/XX/2023, I contacted Cash App to get an update on the investigation. I did not receive a response until XX/XX/2023. In their email to me, they asked XXXX additional questions.
First, please confirm which authorized category of travel you are relying on. Please cite the regulation.
Second. please confirm how you are complying with the requirements of that authorization.
On XX/XX/2023, I responded to Cash Apps questions with the following statements : Once again, per my previous email, I traveled to XXXX, XXXX to run in the 2023 XXXX XXXX held in XXXX, XXXX on XX/XX/2023. This falls under athletic and other competitions.
and XXXX can be found here : https : //cu.usembassy.gov/u-s-citizen-services/local-resources-of-u-s-citizens/traveling-to-cuba/ The XXXX categories of authorized travel to XXXX are : family visits; official business of the U.S. government, foreign governments, and certain intergovernmental organizations ; journalistic activity ; professional research and professional meetings ; educational activities ; religious activities ; public performances, clinics, workshops, athletic and other competitions, and exhibitions ; support for the Cuban people ; humanitarian projects ; activities of private foundations or research or educational institutes ; exportation, importation, or transmission of information or informational materials ; and certain authorized export transactions.
Please see the attached picture of XXXX XXXX and I, XXXX XXXX, from the race.
On XX/XX/2023, Cash App sent me another email, stating they needed me to confirm if the following requirements are met with your travel to XXXX : The athletic competition in XXXX is held under the auspices of the XXXX XXXX XXXX for the relevant sport ; The XXXX participants in the athletic competition are selected by the XXXX federation for the relevant sport ; and ( please provide proof of selection ) The competition is open for attendance, and in relevant situations, participation, by the Cuban public.
I responded to Cash App with the following, just this morning, XX/XX/2023.
Good Morning Cash Support\ XXXX The race is certified by the XXXX ( XXXX XXXX XXXX XXXX and Distance Races ) and the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I ran the race on on XX/XX/2023 along with XXXX XXXX, as evidenced by the photo I sent.
It is also legally permitted to travel to XXXX in support of the XXXX people. I stayed in a XXXX XXXX and rode in a classic car which meets the qualification of supporting a small business.
I traveled to XXXX and back with no issues with XXXX XXXX. My money and XXXX has been locked in CashApp since XXXX so no money exchanged via your app was used in XXXX. Please share what legal authority do you have to continue to withhold our funds?
Thank you, XXXX XXXX CFPB, Cash App is causing substantial anguish and hardship by not releasing mine and XXXX XXXX funds. Please resolve this matter by helping requiring Cash App to release the suspension on our accounts. As noted to Cash App, we are back in the United States and the funds, locked in Cash App, were not used for our trip.
Thank you.
Sincerely XXXX XXXX
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| 10/18/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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|
Web |
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My XXXX receives social security XXXX monthly direct deposits using an account with cash app and I also have an account with cash app. It says in the agreement with them that they do not charge for sending funds from one cash app account to another, well they did charge me to send money to my account or back to my sons account several times and several dollars per transfer. I contacted them about this issue and was told they could only refund up to almost XXXX dollars back and I explained how that was not excepted and that they need to refund all the transfer fees that they took out. They argued with me and refused to do so. At this point I was already done and irritated with the service they supplied so the last two months that the check came in I at once withdrew the funds the same day the money came in. So, leaving the account at a positive XXXX balance in XX/XX/2022, XXXX 's check came in on the XXXX ( of XX/XX/2022 ) the account was not used in the time of the XXXX checks being withdrawn/received so would have still had a positive XXXX balance after removing XXXX funds from the account but no it was not for some reason right around the middle of the month before XXXX had come in my sons account had been over drawn {$200.00}. I looked on the activity of the account and it shows NOTHING in-between the XXXX checks besides me pulling the funds out when received. So, I dug deeper and found on the statement for XXXX that a {$200.00} ATM withdraw was done on the XXXX of XXXX from a town away from our location. I again reported this to the company and demanded they replaced that money before my sons next check came in ( XXXX of XXXX ) they said they would investigate this and ended up saying that they did not see anything fraudulent on the account. I asked them how not!? When I do not have a vehicle currently and have not been to said town since the end of XXXX on my wedding anniversary ( XXXX ) so that is a non-authorized transaction and I explained how it did not show on my activity but shows on the statement with a screenshot of it. They still refused to refund the money! So I contacted them again several times within the last few weeks trying to get this taken care of so I can close the account before the next check comes in but kept getting the same thing or them telling me I was being rude and they dont accept verbal abuse from the customers to employees I stated I was not verbally abusing them because I used the word XXXX and they stopped responding for a while. I didnt stop with that and let them do this so I continued to try and contact them and finally got a phone number to report it too and when I called cash app the man on the phone told me well they have to handle this over email and that we would have someone contact you at the email on the account as soon as they could. I told him NO! I had already been told this before and had not received an email from them at all! I went back and looked in my emails just to be sure I did not miss it. NO EMAIL! So, I waited a little bit again to see if the man on the phone would get someone to email me about this and NOPE! Nothing! So now restarting all of it again and getting the exact same thing all over again! Now XXXX is here, and my sons check came the end of XXXX and had to PAY for the {$200.00} that mysteriously disappeared! Now I can not close the account due to the fact this money IF IT EVER gets refunded would have to be put back on that account! I have repeatedly messaged them about this issue and telling them to fix it, but they refuse and/ or act like they have no idea what I am talking about and ask me to send them all this information repeatedly. I am done fighting this it has not gotten me anywhere so I am going above the Cash App customer service like I warned them I would do if this were not handled. I am also going to report to the better business bureau the IRS and the federal government not to mention the social security department as CASH APP STOLE {$200.00} DOLLARS PLUS TRANSFER FEEs FROM MY DISABILED SONs AND IS ACCOUNTS!!!
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| 05/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
Servicemember |
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To whom it may concern- I am reaching out to you directly because I have been unable to resolve this issue directly with CashApp. At this point, CashApp has now withdrawn {$4600.00} from my account without my knowledge nor my authorization/consent and are refusing to replace the funds. I have used CashApp for years and never had an issue until now. On XX/XX/2022, I received an email from CashApp that I did not understand. So I logged into my account and saw the payments that were mentioned in the email I had received, stated that they were in the process of refunding. After further review I realized that CashApp had removed over {$2000.00} from my account without my knowledge nor my authorization ( shortly before I was to transfer the needed funds into my bank account ). I have included a full list of withdrawn payments below. I immediately contacted the CashApp support team thru the app for assistance and to find out exactly what was going on and why funds were removed from my account without my permission. I am not certain where the miscommunication was ( it seemed that there was a language barrier between myself and the agent I spoke with ), so that person did not understand what I was asking nor was that person able to answer my questions. They were also not able to tell me why this happened and how to correct the error. As a side note, all of these payments were for items that had been purchased from me and which the person had received at the time of the payment. Since I was not able to get any assistance from the CashApp support team thru the app, I contacted the person whose name is on the payments that were reversed/refunding/disputed to try to find out if they had any additional information. This individual had no idea to what I was referring to, nor had they canceled nor disputed any of their payments to me. Then, approximately 2 weeks later, on XX/XX/XXXX, I received another email from CashApp that they had reversed additional payments that were made to me and had withdrawn additional funds from my account WITHOUT my knowledge or my permission, a SECOND time. I was shocked to say the least, though not as much now after doing some research. After a quick online search, I discovered that this situation seems to happen quite often with CashApp essentially stealing from their users by withdrawing funds from user accounts without their knowledge or their permission. Although I have personally never encountered a situation like this, I see no explanation that would deem this action acceptable, ethical or even legal. Unfortunately it seems the majority of individuals affected were not aware of consumer protection organizations such as the CFPB or possibly their home state attorney general. I just became aware of it myself, after this issue happened and I finally resorted to doing an exhaustive search online to see if there was anyone out there that could offer assistance ; because frankly, this is a large sum of money for most, but especially a single father caring for my ( somewhat ) recently widowed mother and on an extremely tight budget. I include that information, not for sympathy, but to be as completely transparent and forthcoming as I can about this situation and the predicament it has caused. I believe this business, CashApp, has operated in a reprehensible and entirely unethical manner. Please consider this my written request for your assistance with this matter so that this situation can be resolved fairly as quickly as possible! I also realize that your organization most likely receives an abundance of requests such as an these but trust that you will do all that you can in a timely manner.
Below is the list of charges that were reversed and removed from my account without my knowledge or consent : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 12/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX I called Cash App to report a dispute over 40 transactions happened within one minute of each other or at the same time direct company called XXXX. I have no affiliation with that company. My wallet or phone or personal items were not lost or stolen. I looked up the company online. It is some form of scam or something related to XXXX, which I do not have a XXXX account and I explained that over the phone and when I called the transactions were happening in real time as I spoke to the customer service rep on the phone when I filed the complaint, I stayed on hold for about an hour because I assumed that the representative was going and filing a dispute one by one the account was locked The merchant was blocked and I was told to wait for the dispute. I explained the urgency and getting a refund. I waited a few days I called back to check the status. I was informed that there was nothing that they could tell me at that time after I received several emails asking me to prove my identity which I did I took front and back pictures of my drivers license and I checked the app and it told me my identity had been verified. I then called back to speak with a customer service rep to verify. I did not have to respond to the mini email sent. I was told one email was good enough I said OK we moved on days past I call again Im trying to check again. I wanted to speak to a supervisor I was denied. My request in the phone was hung up in my face, I called back I try and explain whats going on as Im doing this I check the account I see I received a partial refund but not a full refund that particular customer service representative went in the 15 transactions that were left undone were resubmitted on XX/XX/XXXX at that time again I requested to speak to a supervisor a live person I was then forwarded to a manager name XXXX. She was very nice helpful understanding verified that my claims have been submitted that she did not understand why they werent all done on the same day. She apologized for the inconvenience and said again unfortunately the process will have to start all over again, but youre taking care of if I needed any more further assistance to please respond to the email that she sent me and it will come straight to her that was earlier in the day by the time I got home that evening I received 15 emails asking me or telling me that my account is being closed because I didnt verify my identity but I did I verified my identity twice on XX/XX/XXXX two times sent both my drivers license and the picture of my face they close the account. The new card that was sent to me in the mail that only had for three days was turned off I called back asking why is this so Im emailing Im not getting direct responses. Im getting robotic responses if Im not talking or speaking to a human no one answer my questions. No one is seeing notes on the account. The only thing that theyre saying is theres nothing that we can do we dont see anything we dont know anything and the dispute that I just filed on XX/XX/XXXX was now closed because they said I did not verify my identity but I in fact did the customer service representatives unfortunately said they dont see any note about the several calls that Ive been making since XX/XX/XXXX up until today XX/XX/XXXX. They denied my request even though they did the same investigation with the same company from the same day same time and they already refunded me part of it. It just wasnt done at the same there is no reason why the second half of what they didnt do was denied and Im not getting any responses back, they refusing to answer any questions saying that the case is closed yet that they did not verify that I am sent in my information I have email showing that and that I spoke to someone who verified everything we spoke to on the phone. I advised that they should listen to the phone calls of their recorded from the mini days that Ive called im still not getting any responses back, and I would like my money refunded back to me as soon as possible.
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| 08/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
Servicemember |
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On XXXX XXXX, I created a Cash App account when granddaughter request money for XXXX. I sent her {$60.00}. ( My bank records it on the XXXX ).
XXXX XXXX, she requested {$100.00} loan to go to an amusement park.
XX/XX/XXXX, I sent {$100.00} to my niece for a graduation present.
I sent no money after that to either my granddaughter or my niece.
XX/XX/XXXX : The only other transaction I had was to receive and return {$30.00} to my sister in Florida. She said she needed me to take money a nephew, but she changed her mind and asked me to send it back to her.
XX/XX/XXXX, I checked my bank records to tell my daughter how much money she had left. I was trying to save it for her.
I noticed two unauthorized {$95.00} payments to my granddaughter 's name and the cash app company, I scrolled down and noticed several other unauthorized payments.
I contacted my granddaughter who said she's received nothing since the last {$100.00} which she had replied to me in a text with a XXXX icon when she had received it.
Checking my Cashapp statements, I found these transactions recorded : XX/XX/XXXX unauthorized {$60.00} to grandaughter 's cash app ( she never received it ) XXXX nauthorized {$260.00} to grandaughter 's cash app ( she never received it ) XX/XX/XXXX received {$30.00} from sister in Florida XX/XX/XXXX returned {$30.00} to sister in Florida as requested by her XX/XX/XXXX unauthorized {$360.00} to my granddaughter 's cash app ( she never received it ) XX/XX/XXXX unauthorized {$360.00} to my granddaughter 's cash app ( she never received it ) XX/XX/XXXX unauthorized {$60.00} to my granddaughter 's cash app ( she never received it ) Checking my bank activity I found : the above transactions plus unauthorized transactions for XXXX : XX/XX/XXXX unauthorized {$60.00} to grandaughter 's cash app ( she never received it and this date does not show up on Cash App Activity Page for granddaughter but skps from XX/XX/XXXX transactions, " On Saturday '', to the XX/XX/XXXX transaction, " On XX/XX/XXXX '' ) XX/XX/XXXX unauthorized {$360.00} to grandaughter 's cash app ( she never received it ) XX/XX/XXXX unauthorized {$95.00} to grandaughter 's cash app ( she never received it : On this day, I called the bank when I realized the activity. ) XX/XX/XXXX unauthorized {$95.00} to grandaughter 's cash app ( she never received it ) XXXX : XX/XX/2022 XXXX XXXX person at XXXX stated " We will help you file a dispute '' She advised me to call Cash app, but they closed at XXXX XX/XX/XXXX I called Cash App. A woman asked if I downloaded any other apps and other questions. She said someone would contact me within 10 days and that I should call my bank and ask the to handle it.
XX/XX/XXXX ( XXXX ) XXXX from Cash App Disputes emailed that " Based on the information available, our investigation led us to determine that this transaction was authorized by you or someone you authorized to use your credentials and no error occurred. As a result, your dispute has been closed. '' ( He proceeded to tell me to click a link if I want to get documentation, but I was afraid to click on the link at this point in case since I suspected it could be a hacker 's request. ) He also said that since my case is closed, if I want to dispute further, I'll " need to open a new case if you need further assistance for a different issue from Support. '' He stated that my claim number was : XXXX REQUEST : I don't need assistance for a different issue. I need a full reimbursement and my account inactivated and deleted in a way that protects me from further harm. I also would like a criminal investigation into who received the money, because the banking professional with whom I spoke today said that Cash App should be able to " see if account was hacked. '' She said to ask if " receiving end was able to receive and cash into another account. '' She also advised me to make a police report which I will do tomorrow, though I am not sure if I should report to police in my city or in my granddaughter 's city.
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| 11/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I use Square to handle the payments I receive from customers. I also have Square Debit Card ( Master Card ) that I use for daily purchases and AHC wire transfers. The card is always in my possession and I never gave my card to anyone and never disclosed my PIN number as well.
On XX/XX/XXXX - my card was used at the XXXXXXXX XXXX ATM. Someone used the card and withdraw the cash 3 times ( {$400.00}, {$400.00} and {$200.00} ).
On XX/XX/XXXX - my card was used again at the XXXX XXXX XXXX ATM and someone withdraw the cash 4 times ( {$300.00}, {$300.00} and {$400.00} ). The XXXX attempt was unsuccessful as this person tried to withdraw {$600.00} ( which triggered the ATM withdraw limit ). This is when I realized that my account was compromised as I received the email that the transaction was not approved since it exceeded the withdraw limit amount.
The steps I took : XXXX ) I contacted the Square right away and informed them about this. I was told that since it was weekend, they will get back to me on Monday and in a meantime, I should dispute the transactions online using their web portal. I did this right away and since I had the option to lock the card- I also immediately locked the card to prevent further use.
XXXX ) On XX/XX/XXXX - this person went to the XXXXXXXX XXXX ATM again and tried to withdraw cash 2 times ( {$400.00} and {$200.00} ) but it was unsuccessful this time since the card was now locked. I have to repeat again that the card was in my possession all the time, safely stored in my apartment where I live and nobody had access to it ( including my wife- since XXXX of us live together ).
XXXX ) Square got back to me on Sunday XX/XX/XXXX informing me that theyve now lifted the protective hold on my account to which I responded that it was not a good idea to do this as the fraudulent withdraws were not even disputed nor investigated.
XXXX ) Finally, today, XX/XX/XXXX - I received an email from Square Dispute Team informing me they investigated my dispute and based on the details provided, theyre unable to credit my account as a result of that dispute.The payments indicate a card was present at the time of the transaction. My Square Debit Card was presented and authorized as a chip-based payment. Based on the responses I provided, the card has not left my possession and these are valid transactions.
They also stated that If I would like to further pursue this dispute, Ill need to contact the merchant directly.
After few exchanged emails between myself and Square Dispute team - I was informed again that at this point there is nothing they can do and reopen the dispute as they already closed it.
In a meantime - I contacted the XXXXXXXX XXXX fraud department - asking if there is anything they can do and receive negative response.
I contacted the XXXX XXXXXXXX XXXX dispute team and got the negative response.
I contacted the XXXX XXXX branch where the ATM is located and asked if they have a team that handles security footage and was informed that they can not do that.
At this point - I don't know what else to do. {$2000.00} was stolen from my account as it seems that someone cloned my debit card and used the card the withdraw cash. I don't have any other explanation on how this could happen considering that identity theft became so much advanced during the Covid.
I am kindly asking you if there is anything you can do to help me out and let me know how should I proceed with solving this as everyone let me down.
It looks to me that Square Dispute team believes that I did this on purpose. I use their services for years an charge hundreds of thousands of dollars every year and pay hefty transaction fees to them for each transaction. I never even used the Square card to withdraw cash from the ATM in the past ( this can be easily checked ). I'm angry at this point that their loyal customer is treated like this and that they easily gave up considering how serious this type of fraud and scam is.
Thank you!
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| 03/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX I was contacted by XXXX XXXX on XXXX. He told me that he had accidentally sent me {$220.00} on cashapp that was intended for his cleaning person. A few days before this he had been a customer at my food cart, and had paid me with cashapp. I agreed to send the money back as soon as it posted to my account, which I did on XX/XX/XXXX. XXXX acknowledged receiving the money by replying with a XXXX emoji on the cashapp application. Something that can only be done after acknowledging the receipt of money on the application.
Unbeknownst to me at the time, XXXX had also filed a dispute with his/the bank account linked to his cashapp account. His bank credited him {$220.00} pending the outcome of this dispute. So at this point he had the {$220.00} I had returned to him, and also another {$220.00} that his bank had given him. He said nothing to me nor his bank about this double-dipping.
I only became aware that XXXX had filed the dispute with his bank 2 months later on XX/XX/XXXX, when another {$220.00} was deducted from my credit union account by cashapp on XXXX banks behalf. I immediately contacted XXXX to find out why I was being charged for this again even though I had already given him back his {$220.00}.
At first XXXX just reminded me that he had accidentally sent me {$220.00} and that I had returned it to him, back in XXXX ( thereby acknowledging again that he had received the money I had refunded him ) I told him that I remembered that, but that this was a separate and new transaction.
After some back and forth text messages he admitted to me that he had, in addition to asking me to return his money, also disputed the original {$220.00} that he had sent me with his bank.
At this point I contacted my credit union. I told them what happened, and that I wanted to also dispute the money that I had returned to XXXX because when I sent it I had not been told that he had filed a dispute, and I didnt want to pay him back twice. The credit union employee, XXXX XXXX, mishandled the dispute and disputed the wrong transaction. She claimed she couldnt dispute the transaction that I sent on XX/XX/XXXX returning the money XXXX had sent me because 60 days had passed. So she had tried to dispute XXXX dispute that had granted him the second refund, and that was denied.
My problem with cashapp is that this never should have been treated as two separate transactions. The refund that I sent to XXXX, at cashapp 's request, should have been credited back to his original payment source, his credit or debit card. Instead it was only deposited in his cashapp account. If it had been credited back to his original payment source XXXX would have been unable to request a second refund for his mistakenly sent {$220.00}. His bank would have been able to see that he had already received a refund.
As it stands now XXXX has received two refunds from me for the same transaction, and I'm out {$220.00}. Cashapp knows this, I have spoken with cashapp support, and they confirm it, but say I need to dispute it with my bank. My bank tried to dispute it but it was denied because XXXX bank is unaware that he had already received a refund. I don't have the contact information for XXXX bank, so I can't tell them. Cashapp won't tell them either I guess.
I feel like if everyone who has the power to do something about this had all the facts. I could get my money back. It just isn't reasonable that I be expected to give this guy {$220.00}. I barely know him. He bought a hotdog from me once. I also felt like I had no choice but to return his money, the idea never even occurred to me, if I had kept it that would have made me a thief. I had no way of knowing that there was such a gigantic loophole in the system that would allow someone to receive two refunds for the same transaction and that it would be at my expense, and then no one would do anything about it to make it right except tell me to ask the guy who stole my money to return it.
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| 02/02/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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The whole story is on www.survingtrustfraud.com I was right i did not any of these the spending i did was all on my other accounts. When my neighbor and landlord did all this on pdf on XXXX XXXX
Justice needs to be served My updated phone XXXX My updated address XXXX XXXX XXXX My cash app account was used by three different people. My landlord, XXXX XXXX, and his friend XXXX, who lived at XXXX XXXX and his wife, XXXX, my next-door, neighbors, and XXXX childhood friend after I discovered that they tried to run me out of money and throw me out on the street with nothing stealing my drivers license, the registration to my car all of the clothes out of my car damaging my car And it turned out that they were just using my cards next-door depleting every dollar that I had they were charging up to {$18000.00} a month in food and in the first two months I was there they did {$90000.00} in cash ads to cash app and use that money to buy things, I stopped using cash app in XX/XX/ and because of this trust fraud that happened to me and my father banks, and other people have use that to just completely XXXX on our lives and not not do anything for us my belief is that cash app is completely unsafe. They are completely liable for this and theyre responsible for over {$200000.00} in XXXX XXXX done to my father and I along with these neighbors by hiding the fact that the neighbors were using the cards. These guys were literally hiding what they did by stealing our receipts and copying them, wed spend {$100.00} at XXXX XXXX so with that they would steal our receipt and replace it with theirs that I would go to an ATM. They would take my receipt and go do the same charge at the ATM in the end because I knew about this, they really did what they did their other victims ran me out of every dollar that I had, and tried to throw me out on the street with nothing thank God for a insurance policy where I was able to get another car after they stole the money from my car That I had sold to help me and my father Im filing this mainly because I keep having to change my my phone and my information in my address. My former address is XXXX XXXX XXXX XXXX XXXX California XXXX XXXX gave the information to his accountant, XXXX XXXX, my neighbor, XXXX, a.k.a. XXXXXXXX XXXX XXXXXXXX and his wife XXXX of XXXX XXXX XXXX XXXX use the information to give it to XXXX XXXX, the owner of XXXX XXXX XXXX XXXX and between the three of them they took over {$9000.00} each out of our accounts and hit depleted every dollar that we had XXXX and asked for all of this information from my father, who had XXXX the front in the backs of the ATM card, used the Information from the trust accounts, the power of attorney showing that I was on them so that they could duplicate the transactions and blame it on me and theyve done this to three other victims that I know of they pick a certain type of person with either bad creditor, or some kind of criminal history, history of XXXX, or other mental problems with no other family, and a parent that has XXXX and a trust account they are trust, fraud, experts, but they used cash app in this instance, and were duplicating all of the transactions and using my cash app account Cash app is the one liable for these transactions not the banks Im just merely filing this to keep it alive, and to show that they are just the most lying pieces of XXXX XXXX on the planet the hundred thieves in XXXX I was literally XXXX XXXX to the manager of this place as she was robbing my accounts, nobody deserves to be treated like this and these people are elder abusing nightmares that steal everything from a person whos never had to do anything in their life and then throwing them out on the street without a drivers license without any money without a car and then so that they cant even get help from social services or anyone else Leaving them completely mentally ill and on the street these guys are just plain sick and XXXX XXXX
|
| 11/05/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
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Web |
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This is the information I sent to Cash App regarding unauthorized charges.
I am writing to dispute all the charges from merchant XXXX XXXX XXXX, and XXXX XXXX in the amount of {$2200.00} to my Cash App debit card account from XX/XX/2023 XX/XX/2023. The charge is in error because I didnt buy, used, request any services and/or give any authorization to anyone to use this merchant in anyway.
The beginning of XXXX is when I noticed the charges because I was the full-time caregiver for a family member that passed away in XXXX. Also, I also work a full-time job, so I didnt notice the charges until it was time to pay my rent in my checking account and realized my money was gone. I immediately reached out to Cash App for assistance and was advise I can dispute the charges in the app, which I did. However, when I disputed the charges, I submitted one request to dispute all the charges for the merchant, like I can do with the bank to stop that merchant from getting anymore additional payments. I received 2 refunds on XX/XX/2023 and noticed I didnt receive anything more so on XX/XX/2023, I reached out to Cash App again through the chat and asked what was going on with the rest of the dispute and sadly, learned that I needed to dispute all the charges individually. I called Cash App Customer Service at XXXX to see if there was a way to dispute the charges as a group. The representative advised no ; however, she could submit the dispute the charges over the phone on my behalf. Later, I received text/email that I needed to verify my identify, to which, I thought I submitted all of them but apparently, I missed one or some and immediately received an email stating my Cash App account was closed because I didnt verify my identify. Again, I immediately contacted Cash App chat and explained I thought I completed them all and I was driving so I needed to re-open to submit the information again. I was told in the chat ; I should be okay, and I submit verification again. To my surprise, I immediately to getting dispute denied. I once again reached out to Cash App chat, and explained there was an error, and I didnt realize I missed one of the verifications. I was told my account was closed, I needed to contact the merchant directly and I had violated my account and they were unable to give me any more information. I think the chat only give bot responses because I asked for a manager and received the same message to contact the merchant directly, my account is closed, and I violated my account. I asked what the violation was and once again advised they are unable to give additional information. I first attempted to contact the merchant XXXX directly, however, there is not contact information showing on the Cash App transactions and no information for this merchant showing online in my search. I have begged and pleaded for Cash App to assist me ; along with submitting numerous disputes for all of them to get immediately denied ; over and over and over again Cash App has disappointed in this situation. I have requested the documents Cash App used to make their decision weeks only to receive weeks later a single page that has nothing on it but the same transactions that I was disputing. I have gone so far to even file a complaint with the XXXX, for Cash App to respond they are unable to release and/or give information for security reasons but would email me directly. I received the email directly and it has repeatedly been the same information.
I am also confused by the total over all charges with the merchant is {$2700.00}, however, {$510.00} has been refunded/reversed back to me. Unfortunately, the unresolved amount is {$2200.00} is still outstanding and no one with Cash App is willing to investigate the transactions on my behalf.
I am requesting that the error be corrected, that any finance or other charges related to the disputed amount be credited to my account, and that I get an accurate statement.
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| 11/26/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Problem using a debit or ATM card
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Web |
Servicemember |
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I made a purchase through an ad that was on XXXX for a XXXX XXXX XXXX XXXX XXXX hours after payment said company sent me a email stating the XXXX would be shipped to my home.
This is not legal in any state and is a violation of federal law.
Immediately I contacted the seller who has a documented past of fraud. Cash app denied my dispute 5 times now Only replying that is was authorized.
Yes I attempted to make this purchase In doing so I had the XXXX guarantee of assurance that all transactions are guaranteed not only from fraud but from quality and satisfaction of product. I have worked over 3 months trying to resolve this dispute.
Cash app has taken action against me in retaliation for not allowing then to deceive their customers with a XXXX guarantee that is not honored. I paid for a product and received nothing The site I attempted to purchase from has multiple whistleblowers on XXXX I made cash app aware of this illegal scam and the source of my findings To my knowledge made no attempts to even validate the claim The only piece of information they did early on provide was Im guessing the transaction receipt.
There is. Is not a way possible for them to validate the purchase or receipt of the purchase I provided them all the Emails between me and the fraudulent entity The next step they took was to restrict my account and declined all transactions.
Only to charge me a fee to transfer the funds to my personal account.
They refused over and over to give me transparency or access to my account information or the reason for the declined transactions.
Telling me that my account was restricted but not providing the source or copy of where that information was obtained They are bound to the XXXX trademark in any situation as they represent and falsely use this XXXX guarantee to push transactions with no consumer protection and no information to support their decision or any documentation to back their actions. They have a generic chat that each time I requested my account information it was denied and another generic response that they had no further information available and was closing the case.
As I stated I reopened 5 times only to be denied access to my information requested. I reached out through voice call and they refused to discuss my account as in stated I was recording as is stated they record for quality assurance I live in Arkansas which is a one party consensual state and I was with in my right to record They refused to give any of the information as I was recording to only have them responsible for any violations of FDIC regulations and XXXX customer guarantee. This got me nowhere Moving forward when I would initiate the dispute They started sending me a message instead of the. Information I requested to call. I can screen shot the chat and have their refusals but knew Id get no as before in the actual phone call.
Ive tried and tried to get them to explain where and how they came to the conclusion it was a legitimate transaction.
Once they knew they had electrically funded this illegal transaction of fre arms sales They took an aggressive disposition and made internal changes to MY account while refusing to provide the information that substantiates their action motive or resolve.
They denied refused and closed dispute after dispute.
This is NOT acceptable. I dont even came about the money refund I care about their blatant refusal to be transparent and have access to my personal information regarding the account of XXXX. They would not provide me any assistance in resolution.
This is not acceptable and is in no way regarding my interest or position account holders funds secure or even protected Besides this complaint I have filed a lawsuit in the state of XXXX XXXX of XXXX In their inability to assist resolve or care about the consumer whos transactions the represent as XXXX guarantee.
|
| 05/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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On XX/XX/2022, I attended a hockey game at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) in XXXX, NE from XXXX XXXX to XXXX XXXX. On my cash app history, you can see I paid for food, drinks, a hat, and raffle tickets on 4 separate charges throughout the evening from XXXX XXXX to XXXX XXXX. After the game, I went to my local grocery store ( XXXX ) to grab some snacks before heading home but my Cash App debit card was declined twice on a {$15.00} purchase at XXXX XXXX, I found this odd since I believed my account should still have around {$400.00} in it. I ended up using my XXXX debit card and then checked my cash app account when I got to my car, to my surprise there were multiple charges I did not recognize. Two of these charges were declined and labeled as " Canceled '' ; XXXX XXXX XXXX- {$1.00}, XXXX XXXX- {$89.00}. Three were declined and labeled " XXXX XXXX XXXX '' ; XXXX XXXX- {$1.00}, XXXX XXXX XXXX- {$0.00}, XXXX XXXX XXXXXXXX XXXX- {$0.00}. Four of these unauthorized transactions went through ; XXXX PM- {$310.00}, Canteen XXXX PM- {$2.00}, XXXX PM- {$1.00}, XXXX PM- {$76.00}. I decided to go home and began taking notes about these transactions and the steps I needed to follow to get my money back and report the fraud. I took notes of the amounts, times, customer service numbers and open times. Since it was so late the customer service phone lines for XXXX and XXXX were closed. I was able to send a chat to Cash App customer support letting them know the situation. I reported the card lost/stolen and ordered a replacement at this time as well. The next day XX/XX/2022, I called XXXX customer service and they were very helpful, sending me the location and receipt for the {$310.00} charge they also mentioned that with a police request they could provide video of the thief. I then called Bakers customer service and they were not as helpful, telling me they could not give me any information on those charges without a police request. I was unable to find a customer service number for canteen vending so I was unable to contact them. After compiling all of the information I had about these purchases, I concluded that someone had somehow gotten my card information and physically copied my debit card as I still had the original card and had been using it at the hockey game. I then contacted the XXXX XXXX to file a police report, I gave them all information I had gathered including their ability to request video evidence from XXXX.
I then received a response from Cash App support detailing the steps I needed to take to dispute the fraudulent transactions which I followed. I was prompted that they would complete their investigation and get back to me with the results within 10 business days. I was fairly happy with where things were going at this point especially after reading a document titled " Protections for Debit Card and Electronic Transactions '' published by the XXXX XXXX XXXX XXXX which read " If you claim that a charge is unauthorized, the burden is on the bank to show that the transfer was authorized. '' Since I am absolutely positive that I did not make these transactions especially since they were quite some distance away from me and during the hockey game which multiple people can vouch that I attended. To my surprise today, XX/XX/2022, business day number XXXX since the report was filed, I received an email from Cash App support denying my claim. I was shocked but I plan to press the issue until my funds are credited to my account, I requested the documentation upon which their denial was based. I was unsure what to do next so I browsed the web for my options with reporting the situation to CFPB being among the best options I could find. The CFPB customer support was already closed but I decided to file the complaint this way and call them and the XXXX XXXX tomorrow.
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| 05/15/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/2023 I had just deposited money into my cash app account managed by XXXX XXXX. I picked my phone up in a notification flashed across saying XXXX {$110.00}. it was a notification from cash app. I exited out of the notification open my cash app account the money that I had just put in there was gone. I immediately logged into the cash app transactions and looked through there for the {$110.00} transactions that had just popped across my screen and the money was debited over to see what date and time that it was debited .there was no evidence of this transaction whatsoever .I then called up XXXX spoke to a customer service over the phone gave them the the amount that was debited and the card that it was debited from .they had no transaction for that amount nor did they have a transaction using that card .I then went to the XXXX app I looked through all my transactions I noticed that I did make several transactions during the time frame that cash app is stating of XX/XX/XXXX through XX/XX/XXXX there was no purchases made with my cash-up account they were all with my chime account ending in XXXX and my EBT account .but I contacted cash app at that point, took screenshots of all my transactions off of the XXXX armed with proof and ready to be refunded I contacted cash app and their explanation of this debit was that they had a technical error between XX/XX/2023 and XX/XX/2023 they issued payment to XXXX but they didn't debit my account so they're just getting the money that's owed to them. when I told them that I had already spoken to XXXX and there was no transaction in that amount made nor did that card get used and I sent them screenshots of my XXXX account with all my purchases none of them were for XXXX .they just dismissed me and then they sent me something telling me directions how to look up transactions. I was addinent about getting my money back but after several times speaking with them over a course of time then they told me that they would send me an email with a spreadsheet of the transaction ( and they can't give me a date of the transaction but they can send me a spreadsheet ) but they never sent the spreadsheet .they asked for my email twice they never contacted me through email XXXX 've asked for their legal department the address phone number email or just the address alone I've asked five to six times I was just deflected each time they keep saying they're escalating my case but nobody ever contacts me this is been going on for days now that money was for my electric bill .I had to borrow money then I had to pay for borrowing the money then I had to pay attorney fee for the attorney to contact them but the attorney needs an address to contact them and they refuse to give me an address. This is not the first issue that I've had with him taking money out of my account unauthorized .one time it was for {$8.00} XXXX contacted XXXX said they didn't have the {$8.00} they didn't take the {$8.00} cash up said contact XXXX and I wasn't getting anywhere so I just gave up because it was only {$8.00}. then one day I put {$75.00} in and I already had money on there when I looked back I had {$3.00} all the money was gone it was like XXXX something dollars that was missing and I contacted them and then by the next business day the money was returned back into the account never with an explanation on why it was taken out and there's no telling how many times they've taken out amounts that I haven't noticed and when these amounts are taken out there's no paper trail on them there's no way to verify them .the money was just there and then it's gone and you can go through the transaction histories and see and add up the money what should be there and there's just no record of where the money goes to and this is three times now that I know for a fact that this has happened
|
| 04/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I will try to be short and detailed.
During the last week with the majority of the damage occuring on XX/XX/2023, I was the victim of significant fraud and deceived. A company out of XXXX XXXX, mobile slot gaming. I made some purchase, and after a successful {$30.00} collection I won {$750.00}. That's when I discovered, I wouldn't be getting that sent. Than the company continued to debit my card totalling almost {$500.00}. I promptly notified the company cashapp that the merchant was making UNAUTHORIZED charges and that I hadn't received rhe service/goods being that {$750.00}. This was while the charges has not been submitted and collect but only authorization holds. During the same time I had notified the XXXX XXXX Police force and the FBI IC3, fully disclosed the ordeal and the minimum information I had on the companies involved. I proceeded to ask cash app to stop the payments, which I know for a fact they have the ability to stop them for my protection I've seen or done and have had them do it to me, they even manually charged back my account at a merchants request a couple years ago. Well they refused, even though I supplied plenty of evidence to support the emergency stop on the funds. I was told I would need to dispute it after it cleared. Well I know how they are they will deny the disputes, provide no explanation why, and disregard Regulation E on the charges that were unauthorized, and Ill be out {$500.00}. Additionally, I am familiar with how things work, these merchants MUST provide company details when making a financial transaction to be compliant with UCC laws, otherwise anyone could process anyone 's cards and nothing would be regulated. So I explained to cashapp, the crimes committed Defrauded by deception, unauthorized activity, theft. The moral tort engaged in shady business practice, and the operation of an illicit gambling with the criminal being in XXXX XXXX and the victim being in USA, both of which have laws and consequences for all these acts. I requested cash app to supply me with the information they collect for XXXX, and starparty the two " entities '' that removed money from my account both are XXXX XXXX based and both are the same. I was told " cash app don't disclose merchant information, I need to deal with the merchant directly '' however they were further explained I have tried and they don't exist and don't respond on any channels I've attempted. Further when a crime has occurred, where harm is at risk to the middle party. Cash app has a duty to protect their customers, Instead they assisted the predator in draining my funds. Clearly I am not going to file a report with the FBI and with a foreign police agency, unless it is factual. Cash app failed to act to preserve the integrity of the company and failed to protect a consumer against financial loss, when they had ample time to stop the charges they have the ability to initiate a forced charge back or reverse debit. They claim they can not do anything. All they do is send a dispute link and deny disputes. They knowingly aided and abetted these dummy company merchants on taking my money. They protect the criminals by rattling off some total XXXX, and withhold the information, technically if they infact didnt collect the necessary information to identify the party or business that charged my account, they did not comply with anti money laundering law UCC law, and they clearly have no regard for any regulations that protect the consumer. Cash app is liable for 100 % of my loss. They need to be accountable and reimburse me for their neglect and disregard for their duty when trusted to handle funds. And they need to do so immediately, I did my part and shouldn't have to suffer further.
|
| 08/08/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
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Web |
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In XXXX of XXXX, I embarked on an exciting journey by opening a Square payment processing account to manage the financial aspects of my budding retail business. Square 's comprehensive services, which included a checking and savings account under the protection of the FDIC, resonated with me, and I entrusted them with the task of safeguarding and managing my hard-earned funds.
Around XX/XX/XXXX, I decided to treat myself to a well-deserved vacation in XXXX, Florida, after tirelessly dedicating myself to my business. During my leisure time, I made a completely legal and personal purchase at an adult store, an action that I considered to be well within my rights and certainly nothing to be ashamed of. To my shock and dismay, immediately following this purchase, Square without any prior notice or explanation, made the sudden and arbitrary decision to close my checking account and freeze all of my accessible funds.
The unexpected closure of my account and the subsequent freezing of my funds left me utterly bewildered and in a state of complete disbelief. What compounded the distressing situation was the sense of discrimination that I felt. I firmly believe that it is not within Square 's rights to make moral judgments about their customers ' transactions. I had not committed any wrongdoing, nor had I engaged in any illegal activities. My experience with other financial institutions had never led me to expect such an intrusion into my personal choices. This ordeal left me feeling humiliated and unjustly labeled, as if a completely lawful purchase had suddenly cast a shadow over my character.
The consequences of Square 's actions were not only emotionally devastating but also perilous. Stranded and left with no means to access my funds, I found myself in the unthinkable position of having to spend a night sleeping on the streets. The vulnerability of my situation took a harrowing turn when I became the victim of a violent assault by a group of criminals seeking money. The brutal attack resulted in XXXX XXXX and XXXX XXXX, leading to a week-long hospital stay in XXXX and necessitating XXXX XXXX XXXXXXXX. The physical and emotional scars I bear are a direct consequence of Square 's decision to freeze my funds, a decision that ultimately placed me in harm 's way.
In the immediate aftermath of this traumatic event, I reached out to Square multiple times in a desperate attempt to find a resolution. However, my pleas were met with an unwavering stance to withhold my funds for an unjustified 90-day period, even when I explained the dire circumstances I was facing.
Words can not adequately express the humiliation, anguish, and lasting damage that I have endured as a result of Square 's puritanical terms of service. The very company I had trusted to manage my finances and provide a secure financial haven had instead thrust me into a nightmarish ordeal. My appearance has been irrevocably altered, and the emotional toll has been immeasurable. Square 's actions were not only an affront to my dignity but a direct catalyst for the painful events that followed.
In light of these events, I firmly believe that Square must be held accountable for the turmoil, suffering, and life-altering consequences I have experienced. Their actions have caused immeasurable harm, and I believe they are responsible for compensating me for the XXXX XXXX XXXX, emotional distress, and upheaval I have endured.
I implore you to investigate this matter thoroughly and ensure that justice is served. No one should have to endure the devastating repercussions I have faced due to the arbitrary and unjustified decisions of a financial institution.
Sincerely, XXXX XXXX
|
| 10/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/XXXX, a relative sent a {$52.00} payment to me via CashApp. I replied to her with a XXXX ( ) symbol that I could see her transaction. I was unable to " cash out '' the transaction and have the funds, less the fee for instant access, deposited to the checking account I have on file. I tried going back into the CashApp account to see where the funds were as they never posted to my account balance or allowed me to cash out to my bank account as I have done countless times over the years I have used CashApp. Because I did not receive her funds, I opted to send her {$52.00} in my own transaction to her that goes into one of her different bank accounts. She needed the funds right away so I sent to her and would follow up with CashApp regarding the missing funds she sent me initially. I contacted the CashApp chat on XX/XX/XXXX and was told to wait up to XXXX hours for payment to post to my account. I continued to check my CashApp account, contacted my bank and followed my bank statements and no funds were received. Followed up with chat XX/XX/XXXX and after being told that the funds were sent to me which I disputed, CashApp 's 'Advocate ' researched and confirmed i did not receive the funds because they were returned to the relative in error by CashApp with no further explanation. They asked that I reach out to the relative to confirm that she received the reversal. She did not receive the reversal of original funds from CashApp, only the separate transaction from me of the same amount. She called the Support # I provided per the chat and called CashApp. She was told that she received her original funds back which she did not, only the separate payment that I sent her. Frustrated on her side, I called the CashApp support center via phone. Spoke to " XXXX '' who verified my identity through their link process and he stated that I received the funds which I disputed and he then changed and said that the relative received. When I asked who received the reversed funds that only shows debited from her account, he advised he was closing my case. I asked for my case # which her refused to provide. I asked to speak to a manager which he refused to provide and hung up. I called again and spoke to " XXXX. '' Explained situation again and asked for supervisor, phone # to corporate office and case # XXXX opened. He placed me on a few minutes hold and disconnected the call. I called a third time and spoke to " XXXX ''. I explained previous two reps hung up and that I was frustrated dealing with their reps and asked for supervisor and case # 's that XXXX and XXXX opened. XXXX proceeded to tell me that that I had not been verified, which I had with XXXX and XXXX. XXXX became extremely confrontational and condescending and made advised me I had to be reverified as I was in " a different area now. '' I scanned my driver 's license multiple times and took a current pic upload. He denied receiving and when I asked for a supervisor and case # he argued that he could not transfer me to a supervisor, refused to provide me the case # 's, and only then stated that he DID receive my verification info. I requested a supervisor multiple times and he disconnected the call.
Not only has CashApp committed fraud by illegally holding on to consumer funds, they also established a pattern of denying responsibility and failing to act legally regarding customer disputes.
I am asking that completed fraud investigation be conducted against CashApp and its practices of falsifying information to consumers like myself and my relative who still do not have the funds they deducted back.
***I have the full chat available however you upload has a size limitation
|
| 03/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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|
Web |
Servicemember |
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On Monday XX/XX/2023 I send a payment for half the payment towards a shed I was supposed to be buying that day. I used cashapp to send the amount or {$270.00} to $ $ XXXX whom belongs to a XXXX XXXX. XXXX XXXX was to be being the shed I purchased to my home that day. However she never showed. I immediately the same day reached out to cashapp to stop the payment. However they refused to do so and instead requested a refund from the party. I am filing this complaint due to cashapp negligently handling of my request. I paid with a visa and payment and the charges were still in the processing phase and could have been stopped before posting to the account and XXXX XXXX would have been owing the amount of {$270.00} and not myself. I contacted cashapp numerous times over the next three days to get them to stop the paid ent made via my debit card yet they just refused to off me any type of help whatsoever. I was 100 % scammed. I do not know if this girl even is a real person or not. I requested from cashapp if they could advise if this person has other complaints like mine because clearly I can not be the only one. I would advise that this information be prevalent in the matter as if it further add to cashapps failure to protect the actual consumer and legitimate party in the matter while aiding in the thiefs scam. Cashapp was well aware the payment wasnt directly transferred out of the account immediately from my bank account but instead on my visa debit card where charges were not finalized. Cashapp refuses to offer any type of customer resolution. They told me almost immediately that were not willing to do anything in regards to the matter and I simply just needed to wait for this XXXX person to issue a credit which she doesnt have to. Its at her discretion. However, clearly shes not going to issue a refund. She already told me that she spent all my money and did not deliver the product. Ive made every attempt to work it out with both XXXX or cash app, and they refused to give me my money back in anyway shape or form. I had filed a complaint a claim with my. Bank, XXXX XXXX they are requesting from cash app to reimburse me the money. However, my bank told me most likely theyre not gon na do it because they dont offer any type of consumer resolutions for the most part they avoid any and all accountability being the middle man. Which doesnt make any sense to me if I make a payment with visa debit card and a charge is not fully taken from the account and still pending theres no reason why we couldnt have stopped that payment from going through and made the scammer responsible for the funds. Also cashapp makes things very confusing with how to go about this process. first off I had blocked her, but was afraid that because I had her blocked my refund would not go through. So then I reached out to find out how to unblock somebody because I didnt know if my refund would come through to my account if I had somebody blocked. It takes cash app several and I mean several hours to respond to you and when they do respond its usually in the early hours of the XXXX.. as you can see the responded to my initial request of canceling the payment at XXXX XXXX in the morning. Clearly, I was sleeping yet. The representative waited all of four minutes for me to respond to him before he end of the chat. Basically, they have offered no resolution whatsoever any type of assistance or help. Ive received nothing from cash app. They do not offer the consumer to be able to obtain a copy of the chat messages. Therefore, I took pictures and have added them. They may be a bit out of order but the details my accounts with cash app via chat.
|
| 06/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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0n XX/XX/2022 I called XXXX for cash app support. I got the number off XXXX.My tax refund was due to be in my acct on XX/XX/2022. I checked my acct it was not i there, I XXXX cash app support and got the number XXXX. A man answeered the phone and said cash app support, How can I help you. I explained to him my refund should be in my acct, but it's not showing up. The man said to screen shot him my photo ID so he could verify who I was and he asked me to download an app called any desk to unlock my acct.I did just what he asked..he kept putting me hold, said he spoke with the IRS and everything was good on their end and I needed atleast {$50.00} in my acct, so the acct would show active, he asked me was it anybody who I could have send me {$50.00}, I said yes, I text my friend XXXX XXXX and asked her for the money she sent it to me. The man said tell her u will send it right back XXXX then said take my number down and my name is XXXX XXXX if your refund isn't in your acct within a hour or 2 call me. I checked XXXX mins later, my money was showing up in my acct, I sent my friend {$7000.00}, paid my electric bill for {$530.00}. I tried send my friend {$500.00}, my acct said no I exceeded the weekly amount for transferring. Right when it said that, the guy XXXX called me back and asked was everything ok. I said yes my money was in my acct and I was able to make XXXX transactions and my acct said I exceeded the limit, what if I need to make an purchase, he said hold on, came back and started telling me to press different number s and do different things with bitcoin, when i seen money disapear from my acct, I said what's going on, he said i'm fixing ur acct, that money was sent to a dummy acct, can text ur friend and ask her if she could accept a request from the cash app manager that's helping you with your acct, I did just that.Then he asked me to unlink my XXXX acct from cash app, then to relink, it wouldn't let me relink it so, I linked my XXXX accct to it and it worked. He had me send {$2200.00} to my own acct. Then I noticed there was no money in my cash app acct, I said where is my money, put my money back into my acct now, the man hung up on me, then I received a text from my friend saying when is they putting my monry back in my acct.I called XXXX back at hte number he gave me, someone answered and said cash app. I said is this XXXX, I was just speaking with money, we were disconnected and {$12000.00} was scammed from my acct, he said maam there is nobody here name XXXX and hung up. I called the number back, he answered cash app, I said can I speak to a supervisor, ive been scammed, the man said I am the supervisor, I said how do I cancel payments he said hold on, he told me how to get to support in the app, I immediately tried to start a chat, was told someone would get with me in XXXX was completed transactions for XXXX, for almost up to {$4000.00} there was a transfer to bank for {$2200.00}, {$2500.00} XXXX XXXX, XXXX XXXX {$990.00}, completed .a trasnsfer to my friend XXXX for {$7000.00} all those transactions said completed.I have pending transactions for {$990.00}, {>= $1,000,000}, that cash app will not stop transactions on.Those .Those transactions are pending because I exceeded the limit of {$7500.00} of transactions. Tomorrow will be XXXX those transactions will be going thru, my weekly transcation limit goes back up, and those pending transactions are going to go through. Cash app said it's nothing they can do to stop the pending transactions, that will go through on XX/XX/2022, I called them this morning, they said it was nothing they can do and hung up on me.
|
| 09/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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I'm writing today to file a complaint against Cash App. I'm a bit at a loss of what else to do and I hope this is the right avenue. Several weeks ago, I tried making a payment through Cash App with my existing balance and I received an error that I had insufficient funds. I assumed that I needed to reconnect my debit card and / or bank account so I followed this process. I continued to receive an error for insufficient funds. I then tried to cash out completely ( i.e. transfer the remaining balance to my checking account ) and I got an error that that said " The cash out failed. '' That was all the information that was provided. I reached out to customer support and finally I was told that a " special team '' at Cash App would need to review my case. Several days later, I received the following email from them : Hi [ name ], We are writing to inform you that your Cash App account has been placed on hold due to an information subpoena and restraining notice. Please contact the creditor, whose information is provided below : XXXX XXXX, XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, NY XXXX XXXX : XXXX. Please note that in order for us to remove the hold on your account, we must receive instructions to release the account from the creditor or an applicable court order or documentation that authorizes us to release the hold on the account.
This was quite troubling as there are not any outstanding liens against me. I did go ahead and contact the creditor listed to make sure there was not a lien or subpoena that I was unaware of. They have no record of me, my name, or any past business that I've been associated with. -- - I followed up with Cash App to let them know that I had spoken with the creditor and I asked to see the information subpoena and restraining notice. They refused to provide me with further information.
Instead I received this email : Hi [ name ], We are writing to inform you that your Cash App account has been put on hold due to a UCC lien notice. What does this mean for my Cash App account? A creditor is enforcing a lien filed against your businesss receivables, which identifies you as a secured party. This lienholder is seeking repayment for a debt. They have taken action by sending notice of the lien to us. What happens next? Were obligated by law to place a hold on your Cash App account. This means that you wont be able to transfer any funds from your balance. All funds will be held in your Cash App balance until : XXXX. A release agreement from the lienholder directing us to lift the hold on the account. XXXX. A court order or other documentation that authorizes us to release the hold on the account. Heres the contact information we were given about the lienholder : XXXX XXXX, XXXX. -- -- Since the lienholder has no record of a filing against, initially they couldn't help. I'm deeply troubled that Cash App has put a hold of my account with no proof of an outstanding lien against me. I've also searched the Secretary of State 's site for UCC liens against me ; there are none. I feel worried, as a consumer, that a large company can place a hold like this without proof.
As a follow-up, I requested that the creditor contact Cash App directly, on my behalf, to let them know that she had no record of me in her system. After she took this action, 5 days later, I received an email from XXXX XXXX that said the hold on my account was placed " In Error. '' In total it took CashApp from XX/XX/XXXX until XX/XX/XXXX to resolve this. Meanwhile, they refused to speak directly with me or provide any information about HOW the lien / subpoena notice was connected to my account.
|
| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
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On or about XX/XX/XXXX my phone was stolen from me And previous to that on XX/XX/XXXX a vehicle of mine was impounded which had my phone in it neither of these phones had a screen lock on them because they were newly purchased and had not yet set it up with them both were logged into my Cash app I then it was using a another new phone and on XX/XX/XXXX received a notification stating that {$50.00} has been sent to a XXXX XXXX somebody I do not know I reported it to Cash app give them the information they ask for in return received an email stating that it is in their opinion that the above transaction and {$50.00} was indeed authorized on my end which it was not after that I felt like my credentials that I was using with the cash app might be compromised so I made a new cash app with a different email address but that cash app that had the unauthorized transactions were still linked to an email that I still use in on XX/XX/XXXX $ in XXXX Ive been purchased on the Cash app that I was no longer using So I logged into that account went right to the activity room and saw that I did not do there was a transaction of {$300.00} to a XXXX XXXX on XX/XX/XXXX there was a {$4000.00} transaction to a cherry cash also someone I do not know and a {$3200.00} transaction to a XXXX XXXX which later on red XXXX XXXX they have the same cash tag so Im assuming theyre the same person I again gave Cashapp the needed information to look into my complaint they told me that my case was being transferred to a different department and and there will be a resolution and things will be figured out for me within 10 to 7 business days and then again received a email stating that after going through the information that I gave them which fully stated my phone had been stolen about a month ago before the first unauthorized transaction which I told him about in XXXX and then also lost another phone previous to that both which were logged into my cash app neither of which had a screen lock they asked me which phones I was using most recently I told him I also informed him of what phones I had had stolen or lost I also informed them that I had no idea that my unemployment backpay which was where the money that was stolen came from was even being deposited into that cash app account because as far as I knew I had that money being direct deposited to a different mobile banking app so I had no idea I was even supposed to be looking for that money to be deposited which it was on XX/XX/XXXX and even after I had informed them that after initially realizing all the unauthorized transactions that I had occurred on my account that I had changed my phone number and email address linked to my cash app because apparently the credentials that I had used previously had been compromised and even after changing both the email address and the phone number these people were able to unlink my new number and new email address linked to this cash app account had I not had a phone that was still logged into the account I wouldve been locked out for good and even after informing them about this Cash App told me that with their findings they said that I had indeed authorized these transactions which I did not and then there was nothing they can do if I felt like resubmitting a claim I could do so if I had any additional information which I dont I just dont think that its fair when you to a company that youve been a victim of fraud And theft as a result of theft that they tell you theres nothing that they can do for you when I am quite sure that there is I just like my money to be refunded that was stolen from me
|
| 07/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing in XX/XX/XXXX, I fell victim to two multi-layered scam operations run by XXXX XXXX and XXXX XXXX XXXXXXXX which involved me making deposits for a total amount of XXXX, XXXX USD from my CashApp account to fraudulent investment firm ( s ).
When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether CashApp did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) Page XXXX of XXXX XX/XX/XXXX whether by virtue of CashApps custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether CashApp promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether CashApp was in compliance with its own policies and procedures ; ( v ) whether CashApp owed duties to myself, what the scope of those duties was, and whether CashApp did not uphold those duties ; ( vi ) whether CashApps conduct was unfair ; and ( vii ) whether CashApp has within its power the ability to, and should, compensate me for the harm that has befallen me.
Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity, and properly communicate to the customer that such activity meets the relevant criteria of fraud.
In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is being scammed. In other words, CashApp must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer.
Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care of the reasonable person involves in its application a subjective element.
However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most people behave in a certain way may be good evidence that the conduct is reasonable, but this is not necessarily the case. Although reasonableness is a very fluid concept, all of the evidence suggests that CashApp did not foresee the fraud and disregarded even the most obvious dangers in this respect.
Situations do tend to repeat themselves and it is advisable to examine previous outcomes to see how the standard of the reasonable person should be applied, and that lessons can be learned from the errors of the past.
Apropos of the fluidity of the concept of reasonableness, all CashApp has done in this regard is set up a dichotomy of having or not having the legal obligation under consideration, however, that does not go one-inch toward explaining why various regulatory authorities, has maintained that financial institutions can, and should, protect consumers using their systems, advanced technologies, and rich experience
|
| 06/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
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SQUARE INC COMPANY IS HOLDING MY MONEY WITHOUT EXPLANATION : I wrote this email to them : I am writing to file a small claims complaint against Square , IncXXXX regarding the deactivation of my account and the withholding of funds. I seek restitution for the amount of {$1000.00}, as well as any additional costs and damages allowed by law. Facts of the Case : I opened an account with Square , Inc., under the name XXXX XXXX XXXX XXXX XXXX XXXX, for the purpose of receiving credit card payments for my legitimate business operations in Florida. As per Square 's policies, I diligently adhered to their terms and conditions, conducting business transactions and providing services to customers through their platform. On XXXX XX/XX/XXXX XXXX XXXX, without any prior warning or explanation, Square deactivated my account, preventing me from accessing my funds and conducting further business operations. Despite numerous attempts to contact Square 's customer support, I have not received a satisfactory explanation for the deactivation of my account or the withholding of my funds. The sudden and unjustified account deactivation has caused significant financial hardship for me and my business. I have XXXX children to support and obligations, including rent, which are now in jeopardy due to Square 's actions. Legal Claims : Breach of Contract : Square , Inc. breached its contractual agreement by deactivating my account without proper justification and withholding my funds in violation of their own terms and conditions. Unfair Business Practices : Square , Inc. 's actions constitute unfair business practices under applicable consumer protection laws, causing financial harm and distress. Relief Sought : Restitution : I seek restitution in the amount of {$1000.00}, which represents the funds held by Square , IncXXXX as a result of the account deactivation. Compensatory Damages : I request additional compensatory damages for the financial hardship, emotional distress, and inconvenience caused by Square 's actions, as determined by the court. Legal Costs : I also request reimbursement for any court fees, filing fees, and related costs associated with pursuing this small claims case. I have attached relevant supporting documentation, including invoices, account statements, and any communication records with Square , Inc., as evidence supporting my claim. I respectfully request that the court schedule a hearing date to address this matter and provide an opportunity for a fair resolution. Thank you for your attention to this matter. Please let me know if any further information or documentation is required. Sincerely, XXXX XXXX XXXX XXXX they replayed saying : : Square Notification for Case # : XXXX Case Updated : XX/XX/2023 Thank you for contacting Square 's Account Services Team.
We are committed to responding by the next business day, so you will hear back from us soon. We take all matters regarding your funds very seriously, and with your cooperation we anticipate a quick resolution of your case.
Please be sure to attach any requested documentation to this email thread. If you are replying from an e-mail address that is different from what you use to sign in to your Square account, please include that e-mail address in your correspondence.
In the meantime, feel free to return to the Square Support Center for answers to frequently asked questions.
I called them several times, they are saying they need 90 days to returned my money back.
i have invoices of the transactions,
|
| 12/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
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Web |
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|
I created an account with Square , Inc. for my small business, and shortly thereafter issued an invoice to a vendor. It was not until I received payment ( XX/XX/XXXX ) from the vendor that Square deactivated my account without cause, referred to their ability to do so without cause in their terms and conditions and refused to provide any additional information. Further, with the deactivation, Square placed a hold on my funds, noted that they would be on hold for 90 days, and would be dispersed on XX/XX/XXXX. I contacted the company because there has been no attempt by the company to communicate about the unwarranted deactivation and seizure of my funds. Nor did the company make any attempts to deposit the funds into my verified account or via my linked debit card. My first contact attempt on XX/XX/XXXX resulted in being told that because my account was deactivated, the customer service rep could no longer speak with me. My second attempt on XX/XX/XXXX resulted in a gentleman stating that he needed to escalate the case because he could not see why my money was not being released. He also stated that someone would contact me within 24hrs. After the 24hr mark, I reached out to Square again on XX/XX/XXXX and literally received the same response from another customer service rep. I logged into my account to try to manually transfer the funds, and it would not allow me to do so. I contacted the company via chat on XXXX to again be told that the customer service rep could not tell me anything about the status of my account because that was not her department and that she would escalate my case. There was no record of the previous case escalation as I was told about on XX/XX/XXXX. Because again 24hrs have passed, I contacted the company on XXXX The resulted in almost 3hrs of varied communications via chat and phone. I was hung up on 3 times and told via chat that I could no longer be helped. My third contact got me to a rep who said that he was getting my account information from support and updating my account to send over the the department that processes the release of funds. He put me on hold for 6 minutes and when he came off of mute, he hung up. I waited for 15 minutes to see if I would receive a call because of the disconnection, but never received one. On my fourth and final call attempt before filing this complaint, I explained to the rep everything that occurred before XXXX to present, she then transferred me to the accounting department again. After speaking with a " XXXX '' and recounting my entire story, including how previous reps hung up and did not resolve my issue, XXXX explained that he reached out to the department that handles the issue I'm experiencing. They refused to speak with me and based on his reporting, they told him that they would follow up with me via email before the end of the day today ( XX/XX/XXXX ) regarding when I could expect my payout. I expected my payout on XX/XX/XXXX per their out of touch email and refusing to communicate with consumers is an absurd business practice. After a little research to determine the proper entities to file a complaint with, I was able to see that there is a pattern of this business practice and that I am not the only business owner who has experienced this and further received the dismissive responses, if a response is given at all. Square Financial Services unjustly terminated my account and held my funds ( {$1100.00} ) for more than three months without any reason or communication.
|
| 03/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Square ( service of Block, Inc ) is the current web payment processing service for our business ( XXXX XXXX XXXX ). They collect online credit card payments on our behalf and transfer them to our XXXX XXXX bank account after deducting their service fees. That process normally takes no longer than XXXX to XXXX business days.
On XX/XX/XXXX, they collected a payment of {$1100.00} from XXXX of our customer 's XXXX XXXX card. We are yet to receive these funds.
We conatcted their customer service team twice on XX/XX/XXXX and XX/XX/XXXX to discuss this issue at length and spent more than an hour the first day and more than XXXX hours the second day. Although they verbally ackonwledged the issue, they were not able to offer any kind of resolution and were not even able to escalate it to anyone else able to help on their end.
Their confusion comes from the fact that the above transaction was linked to an invoice that had been partially paid starting on XX/XX/XXXX. Indeed, on that date, Square collected a 50 % deposit from these clients on our behalf amounting to {$1100.00} via a XXXX card ending in XXXX. Square inially suspected a credit card fraud and asked us to refund this money. However, such a refund could not be initiated from their web platform so we had to call their customer service. When XXXX did so, they changed their mind and advised that after a thorough review, that XXXX ending in XXXX had been cleared of any suspicions and that they would transfer the funds to our XXXX XXXX account. This transfer effectively took place on XX/XX/XXXX and they deducted their corresponding service fees.
The clients then made their 50 % balance payment to pay off the invoice on XX/XX/XXXX using the same card. That payment was again held by Square on suspicions of fraud. This second time around, they collected the money ( which was showing on our Square balance ) but after 3 days of internal investigations, asked us to refund the money. We issued that refund immediately on XX/XX/XXXX and asked our clients to use another method of payment. The clients consequently made yet another payment of {$1100.00} using an XXXX card on XX/XX/XXXX. However, based on some very dubious reasoning, the Square customer service agent we spoke with today explained that the funds collected from that XXXX payment on XX/XX/XXXX were somehow being held to compensate for a previous balance on our account related to a refund.
We then throroughly explained that there was never any negative balance on our account. The initial payment on XX/XX/XXXX was collected by Square and then sent to our bank account. The second payment was collected but then refunded - thus effectively canceled out. Thus, that XXXX payment was supposed to be transfered to our bank account. However, we simply never saw that balance on our account at any point nor received any type of communciations from Square regarding that XXXX payment and the funds they collected.
In summary, Square ( Block, Inc ) is unjustly and unlawfully holding our hard-earned money without any valid explanation nor proper communication. From our standpoint, this is equivalent to an attempt to steal our money. Moreover, the fact that these funds haven't been made available exposes our business to legal actions from our customers due to a breach of our time-sensitive contractual agreements ( we have to organize an event for them on XX/XX/XXXX and have not been able to order our supplies yet because of this situation ).
|
| 06/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
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SQUARE INC., D/B/A CASH APP has caused me financial damage due to the irresponsibility of informing consumers accurately and adequately by stating in clear writing that " MOBILE CHECK DEPOSITS '' may take from 1-15 business days, instead I have received 3 different answers from the app, to cash app support, and the mobile check terms and conditions. I mobile deposited a negotiable instrument ( check ) in the amount of {$820.00}, identifier XXXX on XX/XX/2023 at XXXXXXXX XXXX Cash App stated before depositing on the app that funds are " Usually available within 4 Business Days '', and also sent me an email stating that my check has been accepted and that the funds would be available in 4 business days which would make today Friday XX/XX/2023. Upon contacting Cash App Support via the app, which was very generic robotic non-human like, Cash App Support now has told me 5 days, then when examining the mobile deposit check terms and conditions, " Checks other than U.S. Treasury checks are subject to a hold period between 1 and 15 business days '' meaning I have been lied or misinformed, not once, but 2 different times, and not to mention holding checks for more than 7 days goes against Regulation CC cause of holds such as Large Deposit, Repeat Overdrafts, or Reasonable Cause. Cash App also by not being clear with it's availability of funds such as providing incorrect or misleading answers violated 12 CFR 229.1 ( b ) ( 2 ) by not providing an accurate availability window schedule for consumers, Cash App should have stated upon initiating the mobile deposit that fund availability may take anywhere from 1-15 business days, instead they implied it as a guarantee of 4 business days, which leads me to not be able to have access to my funds to register my vehicle at the DMV, today being Friday, and likely the funds will not be available tomorrow since it's not a business day, and with the holiday on Monday, meaning this whole process has delayed me in registering my car and paying the sales tax due, so now Cash App after having lied to me, has not costed me an additional {$25.00} for a sales tax late penalty on the XXXX day considering Monday XX/XX/XXXX is a holiday, and also potentially a {$50.00} " failure to register '' ticket because your company is not clear with the funds availability ... $ 75+ in damages. It is my belief cash app is not being upfront and disclosing the nature of deposit fund availability length time because it has a contracted service to handle it's deposits through XXXX XXXX XXXX, and if Cash App was in fact truthful upon initially depositing an item taking 1-15 business days, most consumers would not utilize the service, as the would not find the time frame acceptable or attractive enough to utilize the service.
On another side note I wish to say that this experience with Cash APP is unacceptable, and has really upset me a lot, has caused financial damages, and your non-empathic customer service that tells me in the chat one moment while " I look into this for you '' just to turn right back around and give you the same answer, no phone number to call for support... why would I ever consider using this service again, because of the poor service and experience I had, where it feels things are misappropriated and mismanaged, before this experience I had intentions of moving my direct deposit from XXXX over to Cash App, and must say, that's not going to happen now and extremely disappointed with this service.
|
| 08/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
This is in response to your complaint received on XX/XX/2022 by XXXX XXXX XXXX XXXX XXXX ( " XXXX '' ) and forwarded to our Executive Client Relations office, regarding your XXXX Virtual Wallet Spend account ending XXXX ( the " Account '' ). Thank you for taking the time to speak with me on XX/XX/2022, and thereatter. I appreciate the opportunity to address your concers.
In your complaint and during our conversation, you expressed concern regarding a transaction that you performed in the amount of {$3900.00} to CashApp that posted to your Account on XX/XX/2022. You explained that you have filed a dispute with XXXX and attempted to reach resolution with CashApp but have been unsuccessful. You requested that XXXX look into this matter and provide an explanation in wnuing.
XXXX reviewed your concern regarding this matter and determined the following : On XX/XX/2022, a debit card transaction in the amount of {$3900.00} from CashApp posted to the Account On XX/XX/2022, XXXX received a dispute from you regarding the debit card transaction referenced above in the amount of {$3900.00} from CashApp. The information provided in the dispute indicated that you authorized the transaction but only {$2500.00} posted to your account at CashApp and you're missing {$1400.00}. Upon receipt of this dispute, XXXX began an investigation into the disputed transaction.
On XX/XX/2022, XXXX denied a portion of the dispute in the amount of {$2500.00}, as per the information you provided, this amount was received and posted to your CashApp account. Written notification of this partial denial was mailed to your address of record.
On XX/XX/2022, in an attempt to recover the funds on your behalf, XXXX initiated a chargeback request through the XXXX XXXX to the merchant in the amount of {$1400.00}.
On XX/XX/2022, XXXX received documents from the merchant confirming that the transaction was valid and processed as instructed.
On XX/XX/2022, in an additional attempt to recover the funds on your behalf, XXXX initiated pre- arbitration through the XXXX XXXX with the merchant.
On XX/XX/2022, the pre-arbitration was accepted. As a result, XXXX finalized the remaining portion of the dispute, and final credit in the amount of {$1400.00} was issued to the Account. Written notification of this resolution was malled to our address of record.
On XX/XX/2022, XXXX received a dispute from you alleging an error related to the aforementioned CashApp transaction in the amount of {$3900.00}. The information provided in the dispute indicated that transaction was debited from the Account twice. Upon receipt of the dispute, XXXX began an investigation into the disputed transaction.
On XX/XX/2022, based on the results of our investigation, XXXX denied the dispute as our records and a review of your Account history confirm that only one ( 1 ) debit card transaction in the amount of {$3900.00} from Cash App posted to the Account on XX/XX/2022. Written nottication of this resolution was mallec to your address of record.
PC considers this matter resolved.
Thank you for allowing me to clarify XXXX 's position in this matter. If you have any further questions regarding this issue, please feel free to contact me directly at XXXX.
I am available Monday through Friday from XXXXXXXX XXXX. to XXXXXXXX XXXX, Eastern Time.
Sincerely, XXXX XXXX XXXX XXXX XXXX Client Relations Member of The XXXX XXXX Services XXXX. XXXX XXXX XXXX XXXX XXXX ' XXXX XXXX XXXX
|
| 12/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
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On XX/XX/XXXX @ XXXX XXXX I called in to square because I realized the amount for my deposit was incorrect. Customer service could not help. Called back on XX/XX/XXXX @ XXXX XXXX for XXXX hr XXXX mins ad XXXX sec, this time the customer service rep realized that when I got a new card reader the settings were already set in that reader and it was charging me for instant deposits and opened a savings account that I did't ask for either, the customer service rep stated that from the time the new reader was ordered and used that's when she saw a change in my account, she stated it all match back to the dates I told her. The customer service rep told me she was going to put in a claim to get my money back for the instant deposits because when she looked at my account where I was looking it was not set up that way. The customer service rep told me to put a bank account in because there was no attached to get the money out of the savings account. I did that, I did not put in the reg account that is attached to my square account for withdrawals. Once I put the different account in my account came back as having fraud because of the bank account being added for the savings account. It the suspended my reg square account from withdrawals but not deposits. I called back on XX/XX/XXXX @ XXXX XXXX for XXXX mins XXXX sec, I answered a lot of questions to verify it was me and that I did add that different bank account.I was told it would take XXXX days for a response.I called back on XX/XX/XXXX at XXXX XXXX for XXXX mins XXXX secs the customer service rep hung up on me she said I was not XXXX, XXXX I verified all the security questions. I called back on XX/XX/XXXX @ XXXX XXXX for XXXX mins XXXX sec, this customer service rep said everything had come back and it should be taken off suspension. It wasn't, I called back on XX/XX/XXXX @ XXXX XXXX for XXXX mins XXXX sec, I was told it was fraud because of the savings account, I explained to them everything that has been going on, they stated it needed to go to another department again XXXX days I will hear something back. On XXXX @ XXXX XXXX for XXXX mins XXXX sec called back because I got another email from square saying fraud and to call in .Once I called in they said no bank account was attached to the savings account. Put the bank account in again, this time I put the account that is attached to the withdrawal account, Square deposited and did the withdrawals on my account on XXXX XXXX for XXXX cents, XXXX for XXXX cents. Called back on XXXX XXXX @ XXXX XXXX for XXXX mins XXXX sec XXXX was told no account was attached to the savings account again even after the deposits and withdrawals being done was told I would be contacted that evening, never was contacted. Got another email on the XX/XX/XXXX saying fraud call in. Called in on XX/XX/XXXX @ XXXX XXXX for XXXX mins XXXX sec was supposed to be transferred to another department, but I was hung up on again. Called back XX/XX/XXXX @ XXXX XXXX mins XXXX sec still being told no bank account attached, answered all question again. Was told I would be contacted that evening again, never was contacted. Called back today XX/XX/XXXX @ XXXX XXXX for XXXX min XXXX sec I was told again the savings account, gave them the dates again, was told I would hear something back today .I have tried my best to work with square and to no prevail it has not worked out. I have verified all my security questions every time I call in.
|
| 07/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Urgent Complaint Regarding Cash App 's Inadequate Support and Security Measures Dear Federal Service Department, I am writing to bring a serious matter to your attention regarding the services provided by Cash App, a widely used mobile payment platform. I have been a regular user of Cash App for several months, primarily engaging in Bitcoin transactions on the lightning Networka network renowned for its lightning-fast transaction speeds, typically completing within seconds. However, I have encountered recurring issues with Cash App that require immediate intervention.
Once or twice a month, my funds on Cash App are inexplicably held up for hours without any plausible explanation or communication from the company. This situation is perplexing as transactions executed through the lightning Network should be virtually instantaneous. Despite my repeated inquiries into the matter, the Cash App support team consistently promises to escalate my concerns to a specialist who will contact me via email. Regrettably, I never receive any communication beyond this point, leaving my concerns unaddressed and unresolved.
In addition to the aforementioned issue, I have made Cash App aware on three separate occasions of a distressing incident involving a close friend. While my friend was XXXX, his former girlfriend unlawfully gained access to his military pension, which was directly deposited into his Cash App account. Shockingly, despite my detailed reports outlining this criminal activity, Cash App took no action to protect his account, conduct proper identification verification, or prevent the ongoing theft. Consequently, my friend suffered a substantial loss of over {$8000.00} in federally funded money that was intended to support his livelihood.
The lack of effective support provided by Cash App is deeply disconcerting. It raises fundamental questions about the purpose and efficacy of their customer support infrastructure. My frustrations have escalated to an extent where I fear sounding overly critical, but I can not overstate the urgency and importance of addressing these issues promptly. Cash App 's current state presents an alarming breeding ground for fraudulent activities, with scammers exploiting the platform relentlessly. Victims are left helpless, as refunds are nonexistent, and Cash App 's safety measures are woefully inadequate.
While I understand that alternatives exist, many individuals, including myself, face significant obstacles when attempting to establish accounts with other banking institutions or payment platforms. Consequently, Cash App remains the sole viable option for countless users, making this situation even more distressing.
I humbly request your assistance in navigating this distressing situation. I implore you to explore ways to expedite necessary reprimands against Cash App and compel them to enhance their security measures. It is imperative that when customers report suspicious activities or potential threats, Cash App takes immediate and proactive measures such as freezing accounts to safeguard funds, particularly when the financial well-being of individuals, such as my friend, who rely on military pensions, is at stake.
I greatly appreciate your attention to this matter and look forward to your guidance on resolving these pressing concerns. Please do not hesitate to contact me for any additional information or clarifications.
Sincerely XXXX XXXX XXXX
|
| 10/19/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
Servicemember |
|
On XX/XX/2023, I created an account with Square Inc to handle payment for a client 's local tour in the XXXX. However, Square deactivated my account the same day and informed me that they would withhold the funds, citing sections 12 and 13 of their Terms and Conditions. The payment of {$3500.00} made by my client was received by Square, and I promptly requested that they release the funds so my client could proceed with their travel plans. Unfortunately, Square refused to release the payment, citing the same sections of their Terms and Conditions, and stating that they would hold the funds for 90 days, until XX/XX/2023.
On XX/XX/2023, I made another request to Square, asking them to release the funds as a gesture of goodwill towards my client. Once again, Square declined to release the funds, citing sections 12 and 13 of their Terms and Conditions.
Feeling the need to take further action, on XX/XX/2023, I filed a complaint to the XXXX XXXX XXXX ( XXXX ) to assist my client in recovering the funds. After 14 days of mediation, the XXXX closed the case with the result that states, Square had responded to the complaint, but the consumer remained dissatisfied.
On XX/XX/2023, I completed the necessary steps to link my account from Square to my bank account for the release of the {$3500.00} funds with anticipation that the funds would be released.
On XX/XX/2023, I reached out to Square again to inquire about the status of releasing the fund. Their response indicated that they were still unable to process the release, citing the relevant sections of their Terms and Conditions.
On XX/XX/2023, my lawyer suggested that I file a complaint with Consumer Finance to seek resolution for this issue.
On XX/XX/2023, I emailed Square to ask when they would release the {$3500.00} because its past the stipulated extension of 120 days. Their response time is 24-48 hours. No response to date has been received.
Today, XXXX XX/XX/2023, I tried to call Square for status. After providing the required customer code over the phone, the recording states that they could not help me because my account was deactivated. I took this action to demonstrate that I exhausted my communication with Square before filing this complaint.
I would like to draw your attention that my client, along with their family ( a total of 9 individuals ), proceeded with their tour using the credit card of the client 's father so that their planned vacation would not be cancelled. We were able to utilize another payment platform without any issues, and my client expressed satisfaction with the tour service we provided. I am perplexed why Square would still not release the money when the travel of my client was completed in XX/XX/, and no violation of any kind was committed. No company should ever withhold the money of consumers like you and I without logical justification. Their action is nothing, but an abuse of power imposed over small business like mine. I urge the Finance Department take a hard look at this practice and act where they see fit. It infringes on small business capability to serve their client with the funds that were entrusted to them and losing a customer because of Squares illogical action of not releasing the funds.
I express my gratitude to the Finance Department for their assistance in resolving this matter.
I can provide the email exchanges I had with Square if requested.
Thank you, XXXX XXXX
|
| 03/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
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Some months ago, two transactions took place with a XXXX merchant ( {$1200.00} on XX/XX/XXXX and {$1200.00} on XX/XX/XXXX, respectively ), as a 25 % reservatory down payment for a virtual real estate coaching program. For nearly 4 months, the merchant ignored queries after the payments cleared, and initial comms were sent to prepare for the program scheduled to take place XX/XX/2023. This was alarming, and as a result, the agreement was terminated due to fraud concerns, and suspected scamming. No services were rendered or provided by the merchant.
XXXX has been notified of this, and rather than taking action with the merchant, which could have been as simple as following with her to request they provide the refund ( noting : that the failure to render services and agreement to a refund because of it should constitute a violation of TOS, but also poor behavior on the merchant 's part ). The attached emails show a ) the agreement to provide refund, b ) paid invoices for the charges, and c ) the cancellation notice sent to the merchant, which was ignored for weeks before responding. Rather than providing me with a direct email to show the abundance of evidence collected, including admission from the merchant, XXXX management simply gave me an email address to law enforcement -- a team which does not accept queries from the general public or non-agency persons.
After the Attorney General was aware of the transactions and behavior of the merchant, Assistant Attorney General XXXX XXXX XXXX was assigned to investigate the complaints against the merchant. The merchant finally responded to the emails, completely disregarding prior communications, and after providing documentation to them for a second time, they agreed to provide a full refund 100 %, because no services or goods were rendered for the referenced charges.
XXXX is aware of this complaint, which now clearly would qualify as consumer fraud under the following definition : Consumer fraud is commonly defined as deceptive business practices that cause consumers to suffer financial or other losses. The victims believe they are participating in a legal and valid business transaction when they are actually being defrauded.
This behavior is not only a violation of consumer protection laws, but they also violate XXXX XXXX XXXX XXXX. Again, there is no request from my side to have the account cancelled, but rather, to hold a merchant accountable for what would now be classified as a fraudulent transaction as they have the full burden of proof that no services were rendered, yet are being completely complicit in allowing impropriety to take place.
As a business owner myself, my view is that XXXX is acting in poor business ethics and a very low level of moral integrity. And I will absolutely never do business with them, and will be taking to social media, and setting up a website describing my experience, and a forum for others, if this is not resolved amicably. They are responsible for ensuring safety and proper use of their platforms, and therefore, they are responsible for responsibly handling business impropriety, irrespective of whether merchant has any previous history of fraudulent activity, or whether they deem this to be fraud or not. The behavior is unacceptable, should be illegal to have merchant collecting payments for services they have not rendered, due to their own poor behavior and poor communication.
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| 10/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I was trying to purchase plants from someone in XXXX XXXX. I sent the monet to the wrong person. I requested a refund and got no response from person who received the funds. I know the person and even tried to contact outside of cash app but no response. So I asked cash app to refund or reverse the charge. Multiple cash app agents refused to answer my questions and would end support chat sessions despite me explicitly saying multiole times that I still had questions. I also said I still had a problem I needed help with that was not solved and not to end the chat session. Evey support agent ignores what I said and also did not read what I wrote. At XXXX point an agent told me he was reading everything I typed and then proceeded to ask for information I had already typed twice. I pointed this out to then that they claim to be reading but asked for information I gave just XXXX messages ago. The agent then ended the session even though I was still asking for help. Each agent gave the same response and said they could not help me or give me any information about my problem. They wanted things like the legal first and last name email they use for cash app a phone number in order to help and with out them they claimed they could not help me. I explained I was purchasing from XXXX XXXX and I had no way of knowing a persons legal name or what email they used to sign XXXX for cash app. They said they could not give me any information on my problem so I asked for their policy to be explained. I asked why they thought I would know a persons personal information and why they can not help with our it. I also asked why it mattered that i gave the information and pointed out that it made no difference in the matter because whether I have that information to give or not I still sent money to the wrong person. So each support staff ended my chats passing me off to the next and claiming they can't help with out their requested information. They always placed the blame onto me that I was doing something that made them unable to help me. I think this is all part of their scheme to obfuscate the situation and make me feel helpless and give up on getting my money back. I feel gaslighted by them with their claims of safe secure transfers and that they have customer support that can help but even accessing the customer support is burried through menus. They also make it seem like you are receiving customer support by submitting a transaction for refund like it is being sent to cash app support for them to refund to you. But all it does is offer a method of requesting your money back from the recipient and does not alert customer support at all. You can already do this directly from the transaction list but this method disguises itself as being done by customer support and its not. Cash app also advertises they now have more secure transfers and help if it's needed to make sure your money is safe. That is not the case. I have never received any help from suppoef and only been told there was nothing they could do to help. It's so frustrating and I think it's criminal and fraud how cash app won't even read your messages and ends chat sessions repeatedly. They won't even explain their own policy or terms and agreement. I don't understand how it can be legal to misrepresent their business in this way and refuse to help customers. I don't know who else to turn to in order to get my money back.
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| 12/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Confusing or missing disclosures
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Web |
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CashApp allowed for ( 5 ) fraudulent charges to be applied to my account- ( 3 ) of which were from the same vendor ( which wouldve resulted in a fraud check call/text/email from every other banking institution I know ). I called in for support to only be told by ( 6 ) agents and counting ( all calls resulting in the agent hanging up on me ) that CashApp MUST allow all fraudulent merchants to steal the money from their customers first before they will assist them. THIS IS NO WHERE MENTIONED IN ANY POLICIES OR PROCEDURES READILY ACCESSIBLE TO THE CUSTOMERS ONLINE. I was also told by all ( 6 ) agents that I would own the responsibility of calling back to dispute any of the charges. I was also told that whenever I called in to dispute a charge, I'd have to wait up to 45 days for a resolution. When asking each agent where I could find all these policies and procedures is when they told me there was no further info to provide. I asked for mgmt and I was hung up on each time. I have the calls recorded. I mentioned that I cited on their website language that specifically states : " Dispute a Purchase The quickest way to resolve an unrecognized transaction, or an issue with a transaction you do recognize is by contacting the merchant directly. If theyre unable to help you out, were here to help.
Unauthorized Payment If you noticed a XXXX XXXX payment you did not authorize we recommend contacting the merchant immediately to cancel the pending transaction. '' There is no mention of refusal to make stop payments on pending charges, no language that charges must go thru first before they can help. No mention of time specs for resolution.
As well, there is specific language on the CashApp website that states : " Cash App monitors your account for anything that looks out of the ordinary. If a potentially fraudulent payment occurs, we cancel it to prevent you from being charged. When this happens, your funds will instantly be returned to your Cash App balance or linked bank account. If not, they should be available within 13 business days, depending on your bank. '' This language directly conflicts with what I was told. As well, I asked repeatedly where I could find the policies/procedures that stated they must wait for their customers to be robbed first before they can jump in to help. I was refused/ignored. I asked repeatedly to see where it states it can take up to 45 days to resolve. I was refused/ignored. One fo the recorded calls you will hear the agent contradict themselves with word play,,,,, " oh it wont take 45 days, it can happen much sooner but it can take 45 days but it wont take that long ... .. '' ( like what????!!!!! ) Bait and Switch!
Repeatedly by all 6 agents I was told to reach out to the merchants myself. It even states on their website that contacting the merchant who stole the funds as being the easiest way for a resolution. Here 's the tactics they play : when credit agencies tell us this, they do so because they know they supply addresses, emails, phones # s, etc. CashApp knows that they provide XXXX so why do they keep telling their customers to take this action. Soooooooooooo disingenuous.
Even moreso, how does this company who has thousands upon thousands of ( 1 ) star reviews and FORMAL COMPLAINTS all referencing like tactics and consumer neglect yet still boasts an A+ rating ... ... ... .... should we be investigating XXXX too?
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| 05/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
Servicemember |
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Cash App took money from my account. There is nothing in my transaction history to explain what happened to my money today.
Support has given me different reasons, None of which make sense, None of which can be verified. They claim a glitch caused money to be returned to my account by mistake OR the same glitch allowed a transaction to purchase without removing the money from my account at the time of purchase. Depending on which story you go with. This supposedly happened on several days beginning XX/XX/XXXX
They said they became aware of this on XX/XX/ however there have been NO notifications of any sort. Furthermore with one of these transactions being {$60.00} I would have noticed if my account was improperly refunded or a purchase of that amount not deducted.
Again this money was removed from my account today XX/XX/ without notice and without anything reflecting the removal of my money in my transactions. Each representative has referred to a different # of of days or transactions this supposedly happened ranging from 2 different transactions to 5 different purchase transactions on different dates, all of which show nothing reflecting today 's date but in fact each shows completed the day of that purchase. There is nothing anywhere that shows money returned, there is nothing anywhere to support anything they've said for the reason they took my money today. No record of any of this in my transactions. After getting nowhere with chat support, I called customer support at XXXX XXXX XXXX the call lasted XXXX XXXX. Most of which I was continually asked to hold. Towards the end the rep said he was preparing my transaction records to be emailed but after an extended hold time he disconnected the call. I never received any records. I don't know of any financial service that can do any transactions without it reflecting in the transactional history showing what, when & the amount. I contacted XXXX who cash app said these transactions happened with. They don't show anything and said without specific transaction details for today 's transactions they couldn't do anything. There are no transaction details for today 's transaction as I said. XXXX is unaware of any " glitches ''. I checked my purchase history on XXXX for the dates I was given, but again, there is nothing unusual about the purchases nor any indication of payments other than on the date of the purchase. Because there are no transactions reflecting the money being removed from my account today along with the differing dates & amounts given by cashapp support and the fact that none of this can be verified nor is it reflected anywhere in the transactional history I now believe Cashapp has illegally stolen my money from my account.
I will attach a screenshot of the chat with cash app support, according to the message at the beginning of the call to cashapp support the calls are recorded, therefore I expect that they can provide that recorded call for review. I have nothing else to submit as there is nothing other than the chat as record / proof that this happened. They took my my money, there is nothing to show if this happened in 1 transaction or multiple nor the amounts however my cashapp balance was {$97.00} at XXXX today XX/XX/XXXXand went down to {$3.00} without any reason within an hour. I am missing {$93.00} that can not be verify-ably accounted for from my cashapp account.
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| 04/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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I have had an altercation with someone I owe as a result of my money being absent at the time I needed to pay someone something. I have been assaulted as a result of the transaction ( s ) pending even though my account did not have enough funds to make the purchase. I exited out of my browser and closed the tabs relating to the creation of the transaction ( s ). Re-entered the browser and went back to the tab after closing them down completely along with the app completely. Now unless you want to ask XXXX if this is true as far as diagnostics go then by all means you have my cooperation and that will be at a separate non-negotiable dealing. Each time I was shown the total to be money ( s ) totaling {$10.00}. I got into altercations in which at I wasnt able to remove myself from the situation because I was pent down and having an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX because of the unavailable cash. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These transactions were made not peer to peer, but was made with their cash card. I do not have a borrow allowance. Cashapp says these transactions were voided, but whether they were voided or canceled by the merchant or the card company after I, the cardholder, already pleaded to have removed and returned was denied. Whilst that was still happening my injuries incurred and are still incurring. Does the company Cashapp deny that at the time of this happening that I was injured and that is because of Cashapp posting cash for these transactions in which was never supposed to be posted in any fashion or reasoning? Cashapp has evaded this question to no avail to Local and Governmental Authorities. This whole ordeal has caused me a great toll of emotional distress and pain and suffering. I want a resolution of {>= $1,000,000} for the Cost of Preventing a Fatality. {>= $1,000,000} for the Emergency Implemented Value of Cost of Averting a Fatality. {>= $1,000,000} for the Value of My Statistical Life {>= $1,000,000} as for what is satisfactory to ( me ) about this situation NON-NEGOTIABLE due upon the acknowledgment that these transactions ever pended. Whether the transaction ( s ) were voided or canceled Cashapp can not deny that the injuries that I incurred occurred because of them and they have let this misery fester to extraordinary lengths. If Cashapp will not admit their blame then XXXX XXXX XXXX will have to corroborate their guilt. To agree that XXXX XXXX was able to void the transaction ( s ) or that they were voided at all means to agree that they pended and XXXX XXXX did not allow that. Cashapp did. Because the total they wanted and the total they displayed to me is irrelevant when I dont HAVE ENOUGH CASH. Whether I was under the impression of that or not you whoever I is or the company Cashapp to keep things direct cant deny or delay remedying me for what Cashapp has caused me and may as well had done since who else mad and why is that man gone? Tell me that. Yeah I am feeling more naked than ever. This is now due by the end of the week. Or things will have to get exponential. Ill deal with XXXX XXXX and when will never be a concern of yours until it is.
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| 05/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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This begins as a CashApp hack, being triangulated, locked out of accounts and then thieves draining XXXX from my account and XXXX doing nothing about it. Then there is the run around from CashApp support. Then they move onto XXXX and XXXX, finally ( so far ) attempting to extort me to not be attacked any more This is not your typical scam, The way the hack works, first they identify two users who are sending each other payments regularly on CashApp. They use the one who does not have a lot of money as a connector, and the one who has a large balance as the victim. Using this approace they then mirror your device somehow and ll transactions appear to be made by you, even if you use faceID or a fingerprint.
It started as a hack on my cashapp acct and my girlfriends, then they social engineered themselves into our bank accounts, then after a little they moved onto XXXX, after stopping that they moved onto XXXX.
Later I found out a hacker had mirrored my phone and PC and got XXXX to believe it was me making the transactions. I provided all this information to XXXX and CashApp, CasApp ignored me and gave me the runaround, XXXX investigated and was told by CashApp that it was me and all the data showed it was my area, my mobile app, etc..
This is being done because my phone was spoofed. What is worse, is I told Cashapp and XXXX I was not making transactions, and to deny any new transactions. They did not comply and I kept losing money.
I finally had to change all users/passes and emails on XXXX and also went and bought an XXXX and removed my XXXX. And my Girlfriend is now negative almost XXXX between her XXXX and XXXX because of all this activity. Now she may not be able to get in the XXXX.
XXXX was spoofed, it was actually a bank transaction and XXXX refunded my money.
I also found out they were in my computer ( I have a text stating they can see me via a webcam ) and they were trying to pay them to stop an attack on my network. I have since bought a new phone and computer. This and my phone were ways they spoofed my location and identity when doing the transactions.
Also, I noticed they tried to hack XXXX again on XX/XX/22 at XXXX XXXX ( requesting codes and they did not get therm ) It started as a hack on my cashapp acct and my girlfriends, then they social engineered themselves into our bank accounts, then after a little they moved onto XXXX, after stopping that they moved onto XXXX.
The Story : On XX/XX/XXXX someone called XXXX and asked about my debit limit. Then on the XXXX there were 3 transactions totaling {$4000.00}, they did not go through. Then from XX/XX/XXXX to XX/XX/XXXX a total of {$14000.00} was sent via CashApp to a Cashapp account that was also hacked, my girlfriend. She has been hit for close to $ XXXX as well. On XXXX I was hit for more than {$8500.00}, this was declined by XXXX too.
First they transfer from my bank account to a connectors cashapp via a hacked cashapp account. I even have proof where they would remove a debit card from the hacked cashapp account.
They will do tests on a cancelled debit card since XXXX allows refunds to cancelled cards. This allows them to keep access to a bank account.
When CashApp no longer worked they moved onto XXXX XXXX lost another {$8500.00} ), then XXXX. ( Luckily XXXX paid me back ) I have a detective working the case and they see this all the time.
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| 08/10/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Older American |
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XXXXXXXX XXXX XXXX XXXX # XXXX XXXX XXXX, New Jersey XXXX XX/XX/2023 Claims Dispute Support Supervisor : Cash App XXXX XXXX, XXXX XXXX XXXX, CA XXXX RE : CASH AP ACCOUNT XXXX XXXX, $ XXXX, XXXX XXXX XXXX XXXX ( ZIP CODE ) Claims Dispute Support Supervisor : YOU HAVE DENIED AND REJECTED ALL OF MY DISUTE CLAIMS VIA CHAT AND EMAIL OVER THE LAST TWO MONTHS WITHOUT PROVIDING ANY REASON FOR THE REJECTION. I HAVE NOW FILED A COMPLINT WITH THE FDIC AND IM COPYING YOU IN THE HOPES THAT A SENIOR SUPERVISOR WILL REVISIT ALL OF MY PHONE CALL HISTORY, EMAILS, AND CHAT COMMUNICTIONS TO REVERSE YOUR DECISION I WOULD LIKE TO FILE AN CFPB INVESTIGATION INVOLVING THE THIEF OF MY FEDERALLY PROTECTED DIRECT DEPOSITED PAYCHECK AND A FEDERALLY PROTECTED DIRECT DEPOSITED INCOME TAX REFUND CHECK OUT OF MY CASH AP CHECKING ACCOUNT WHICH OCCURRED DURING THE WEEKEND OF XX/XX/XXXX THROUGH XXXX XXXX.
PLEASE BE ADVISED 1.. THIS WAS NOT AN ERROR TRANSACTION. IT WAS BLATANT THIEF. I WAS NOT INSTRUCTED TO DOWNLOAD ANYTHING. I DID NOT FORWARD OR PROVIDE ANY ACCOUNT ACCESS TO ANYONE.
2.CASH AP SEEMS NOT TO WANT TO UNDERSTAND THAT MY XXXX XXXX XXXX DEVICE WAS LOST/STOLEN IN XXXX NEW JERSEY ONE WEEK PRIOR TO THESE TRANSACTIONS. SOMEONE THEN LOGGED INTO MY CASH APP ACCOUNT WITH ANOTHER DEVICE AND STOLE {$2000.00} FROM MY DIRECT DEPOSIT EMPLOYMENT CHECK. BASED ON MY CASH AP PROFILE, ALL OF MY PROFILE INFORMATION WAS CHANGED TO MY NAME ADDRESS AND EMAIL TO XXXX XXXX OF XXXX XXXX. HE THEN SENT ALL OF MY FUNDS TO $ XXXX. A LISTING OF THESE TRANSACTIONS IS AS FOLLOWS : XX/XX/XXXX transactions $ XXXX {$550.00} XX/XX/XXXX transactions $ XXXX {$200.00} $ XXXX {$500.00} $ XXXX {$990.00} XX/XX/XXXX transactions $ XXXX {$520.00} $ XXXX {$500.00} 3. WHEN I CALLED AND INFORMED CASH AP OF THIS ON XX/XX/XXXX, THEY STILL DID NOTHING TO PROTECT MY ACCOUNT AND ON XX/XX/XXXX MY 2ND DIRECT DEPOSIT WHICH WAS ANOTHER {$1.00} ALL TOTALLING {$3000.00}, WAS STOLEN IN THE SAME MANNER. ALL OF THIS ACTIVITY CAN BE SEEN RIGHT ON MY CASH APP ACTIVITY LOG.
4. AGAIN THE SEVEN TRANSACTIONS FROM XXXX XXXX TO $ XXXX WERE NOT SENT BY ME NOR WITH MY DEVICE. CASH AP CONTINUES TO SEND ME STATEMENTS SHOWING THESE SENT TRANSACTIONS. I KNOW THEY WERE SENT! THAT IS NOT WHAT IS IN QUESTION! I DID NOT SEND THESE TRANSACTIONS. A THIEF NAMED XXXX XXXX ACCESSED MY ACCOUNT XXXX XXXX AND TOP OPPOSITION ARE OBVIOUSLY WILLFUL PARTICIPATES IN THIS THIEF. AND THE EVIDENCE IS RGHT ON MY CASH AP CHAT WHERE THE THEIF REQUESTED CASH AP TO CHANGE MY PIN, UNLOCK MY ACCOUNT BECAUSE THEY DID NOT HAVE MY SOCIAL SECURITY NUMBER AND CASH AP DID EXCTLY THAT AND ALLOWED MY ACCOUNT TO BE ACCESS RESULTING IN A LOSS OF {$3300.00}.
I'M A XXXX XXXX CITIZEN WHO HAS BEEN ROBBED AND CASH APP STAFF IS DOING ABSOLUTELY NOTHING ABOUT IT EXPECT PROVIDING ROBOTIC EMAIL AND CHAT RESPONSES IM REQUESTING CASH APS FDIC INSURANCE COVER THIS LOST AS IT RELATES TO A FEDERALLY PROTECTED DIRECT DEPOSITED PAYCHECK AND A FEDERALLY PROTECTED DIRECT DEPOSITED INCOME TAX REFUND CHECK.
AGAIN, CASH AP TOTALLY AWARE OF ALL OF THIS AS FOLLOWING THIS INCIDENT THEY DEACTIVATED MY DEBIT CARD, REISSUED ANOTHER CARD, AND REIMBURSED A CHARGE OF {$50.00} THAT THE THIEF MADE DURING THE TIME WHEN THE THIEF HAD ACCOUNT ACCESS. SO WHY CANT THE TOTAL AMOUNT OF {$3300.00} BE REIMBURSED? I WOULD LIKE AN IMMEDIATE REINBURSEMENT OR EXPLANATION.
THANK YOU XXXX XXXX
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| 06/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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XX/XX/2023 I sold some used perfectly good working electronics to someone, We met in public and he paid {$330.00} via Cashapp.
I then cashed out on Cashapp and transferred the {$330.00} to my bank. All was fine.
XX/XX/XXXX I get a message from Cashapp saying the buyer disputed/reversed the payment. That same day or the following my {$330.00} was gone and this buyer still had the items.
I tried contacting him and his wife who initially inquired about the items, She claimed that her vehicle was broken into and bank info was stolen, claims they ( her husband and her didn't file a dispute ) her husband at the time was conveniently out of country. He ended up responding weeks later saying he didn't do it and would prove it. He never did.
The entire month of XXXX and XXXX I have been going back and forth in Cashapp supports chats and calls and have made calls and claims to my bank and his bank. His bank won't give me any info since I'm not him and don't have his accounts last 4 digits. He won't talk to them with me or provide the info. My bank can not sue cashapp for this to recover the funds.
He claims his bank said his account was closed and overdrawn yet they wouldn't tell him the amount overdrawn. He basically told me in a call that I'm not getting my money back but I refuse to believe this. What does his bank card getting robbed have to do with a Cashapp Transaction with me getting reversed? Nothing. Nothing that I see.
Cashapp will not help and says they can not reverse the dispute. They won't dig deep to help resolve this. I have received the same insane answer from cashapp the last 2 months and I have screenshots from all of this. They recommended I take it to the police and courts.
I have already taken it to police and have a report.
Cashapp has the ability to tell me where the funds are, they have the ability to reverse them. This is theft. The buyer has no right to keep the items and money. The items are long gone probably in his country.
He blocked the police, he stopped responding to me after he said he will prepare for court.
I noticed the transaction on Cashapp still shows " Refunding " I asked cashapp what that means and where the money is, I asked them does he have the money that's supposed to be mine. I asked them to assist even the slightest to help with the case. They will not. They are supposed to do better. If I could I'd sue Cashapp for the time and pain I've endured. Now in debt because that {$330.00} was my net of extra funds. Rents late.
Cashapp needs to do better. They need to do more to prevent this. Thieves use Cashapp because they know they can get away with it. Truly, I wish someone at Cashapp would see my pleas in the Cashapp support logs dating back 2 months now. I get the same copy and paste reply.
I don't have any new info to provide on this issue. We're unable to reopen or challenge a payment dispute once the funds are reversed. It's within your rights to seek legal advice or resolve this with the sender outside of Cash App. For questions or concerns outside of this, I'm more than happy to help.
It's as if they want the situation to be dropped and out of their hair. They can locate my funds and ban this scammer and stop others. They need to make the dispute process fair and more difficult. Procedures need to be set in place to stop this from happening.
|
| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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Dear Sir/Madam, I am writing this letter to express my deep dissatisfaction and disappointment with the handling of fraudulent transactions on my card by XXXX XXXXCash App . Despite promptly reporting the unauthorized charges and filing a police report, I have been subjected to unjust treatment, unresponsiveness, and a refusal to refund my hard-earned funds. As a result, I have no choice but to take legal action to seek redress for the damages incurred.
I experienced fraudulent transactions on my Cash App card in XXXX and XXXX of 2023. Upon discovering these unauthorized charges, I immediately contacted XXXX XXXXCash App customer support and filed a police report to document the fraudulent activity and initiate an investigation. As per your company 's policy, I expected a thorough and prompt investigation to be conducted, leading to a full refund of the fraudulent charges. Unfortunately, my expectations were not met.
According to the Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693, and the Regulation E, 12 C.F.R. Part 1005, consumers have the right to timely notification, investigation, and resolution of unauthorized transactions. Furthermore, your company is required to provide provisional credit to the consumer within XXXX business days of the initial report, pending the outcome of the investigation.
Despite the clear legal obligations placed upon financial institutions under EFTA and Regulation E, I have not received the necessary cooperation and support from XXXX XXXXCash App . My numerous attempts to communicate with your customer support team have resulted in vague responses, unmet promises, and a lack of accountability. Additionally, I have been denied a replacement card, further exacerbating the distressing situation and leaving me without access to essential financial services.
Due to the continued negligence and breach of statutory duties by XXXX XXXXCash App , I am left with no other recourse but to pursue legal action against your institution to reclaim the stolen funds and seek compensation for the emotional distress and inconvenience caused by your actions.
I hereby demand the following remedies : XXXX. A full refund of the fraudulent charges totaling {$720.00} to be credited to my account immediately.
XXXX. The provision of a replacement card within XXXX business days, as required by XXXX.
XXXX. Adequate compensation for the emotional distress, inconvenience, and costs incurred as a direct result of your failure to investigate and resolve this matter in a timely and appropriate manner.
This letter serves as a formal notice of my intent to sue XXXX XXXXCash App if the requested remedies are not provided within fifteen ( XXXX ) calendar days from the date of receipt of this letter. Please consider this a final opportunity to resolve this matter amicably before it proceeds to court.
Please acknowledge receipt of this letter in writing within XXXX ( XXXX ) business days. You can reach me via email at XXXX. Failure to respond to this notice will only further demonstrate your lack of willingness to address this matter appropriately.
I expect your full cooperation and a prompt resolution to this issue. I sincerely hope that we can avoid the need for litigation, but I am fully prepared to pursue all legal avenues available to me to protect my rights as a consumer.
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| 12/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/XXXX I called someone claiming to be XXXX support because my XXXX was hacked and XXXX. They verified that my XXXX was indeed hacked and that my cash app was linked to it and had possibly been compromised. The scammer had me download the XXXX XXXX so he could have remote access to help me resolve the issues with Cash App. And there are plenty of legit companies that can help you remotely!! So its not uncommon for someone to be scammed this way!
When I realized it was a scam, I immediately disconnected my bank info and contacted cash app to let them know I had been scammed. Cash app initially denied my dispute via their online chat feature and via email saying it looked like I authorized it therefore nothing they can do. But after that date, I had TWO cash app customer support reps both say, at different times and different phone conversations, that after my bank got involved, they then proceeded to attempt to refund the {$2400.00} that was scammed, back to my old bank account on XX/XX/XXXX. However, due to fraud and the fact that the scammer had remote access to my phone and accounts, I had to close that account and open a new one on XX/XX/XXXX. When I told cash app it was sent to wrong account and tried to have them send it to my new account, they told me they would escalate the issue to their manager and I could email the manager to resolve the issue. As that is the only way to communicate with the manager apparently. The Manager of cash app proceeded to go back to square one with my dispute and said that they originally denied the dispute and theres nothing more they can do that I would need to talk to my bank and seek other resources to fix situation outside of cash app. She didnt even acknowledge that a refund was attempted after I explained to her more than 3 times what happened. My bank also denies there was a refund initiated on XX/XX/XXXX.
The manager of cash app I was speaking with via email, her name is XXXX, ignored what I said and dismissed me immediately. Wouldnt even give me a contact number or info to someone in a higher position to talk to to help me.
Over the course of 6 hours today, I talked to more than XXXX customer service reps from cash app. And even more from my bank trying to clear this up. Most of them were rude and unhelpful. Only two people from that whole time, TWO different specialists from cash app verified the same information : XX/XX/XXXX Cash App deposited {$2400.00} into account ending in xxxx. But they will not send that deposit to my new account now, they wont even try to help me in any way. Back to square one with them saying I authorized the scam and allowed the transactions to go through. All I want is a refund for a scam I never authorized. This happens every day to the smartest people. I want them to understand that I would never willingly send that amount of money out and never have! Nor would I send money and then ask for it back because it was a scam! Makes no sense! If they can be open and see that, I just want for them to send me a refund to my correct bank account like they said they attempted before. They were rude and unhelpful most of the time! Treated me like I was the scammer! I also have a police report on file for this that they dont seem to care about. I couldnt upload all of it. Just first page. But please Help!
|
| 06/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
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On XX/XX/2023 at about XXXX I received the following alert : Notice of a {$2500.00} withdrawal from your bank account Ive tried to reach out to square about this as I have a record of square taking ALL their PROCESSING FEES BEFORE the money could be sent to my account. I am very small business owner and I am being feel I am being preyed on by a big corporation like SQAURE!
When I call to speak to representatives they kept putting me on hold and then transferred me from one department to another. I was told the matter was being escalated but I was given no case number. When I asked to be transferred to someone who could answer my questions I was told the fraud department wasnt open yet. Finally when that department became open, I called again and I was told no one in the department would be able speak with me as they only communicate via email.
I was sent the following email : Hi XXXX, XXXX confirmed that the account XXXX XXXX XXXX associated with XXXX is connected to your account also named XXXX XXXX XXXX.
According to Section 15 of Squares Payment Terms, Square may cover any funds you owe us with the balance of any other Square account connected to your business. Weve exercised this right to cover your dispute-related debits from the available funds in the connected account mentioned above.
Since your available funds in your connected account didnt cover the entire amount due, a debit was initiated to your linked bank account for the remaining amount of {$2500.00}.
At this point, our investigation is closed. If youd like to reopen this investigation, you must reply with government-issued formation documentation that certifies the businesses associated with your two Square accounts are separate entities.
Your business formation documents may include : Documents from a government source containing EIN and business formation dates Articles of Incorporation Articles of Organization We ask that you attach any of your supporting documents in PNG, JPEG, or PDF format in a direct reply to this email.
To help this review process move quickly, we also ask that you check to make sure your attachments are legible and can be easily read by our team.
Ive reached out to them and saw that at XXXX EST my email was open and read where I told square that that email address did not belong to me as that was fraudulent but they never responded. I called again to rectify the issue with square but didnt get a hold of any body. If square is so certain that I owe money, why cant I speak with a manager or someone in charge? Why cant discuss this charge with someone? Why arent they asking for the receipts o have will all the charges they already took PRIOR to sending the Money to me? How much money do they have on record which would equate to this high charge?
They said I was sent email but when I asked to resend it no one responded, why cant I get that email that was sent me about my account? When was that email sent and what was the context of that email?
I need answer because this money my entire pay check and square already took all their money for processing PLUS additional {$2500.00}. I no longer trust square and will no longer do business at all with them! Ive downloaded all the transactions with their charges already and I am happy to supply this information upon request.
|
| 09/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
Older American |
|
A month ago I visited a friend in another state, and he ordered food to-go online from a restaurant 's webpage. When we arrived, I used my credit card to pay for the food using the restaurant 's SQUARE payment terminal/register.
A few weeks later after I returned to Colorado my friend emailed me asking whether I had a credit card ending in XXXX. I said yes but why. Then my friend told me he had been receiving numerous emails for the last few weeks of all of my transactions at SQUARE payment terminals in coffeeshops, bakeries, etc.
I called my credit card company and said they didn't have my friend 's email listed on my credit card.
At no time had I given SQUARE my friend 's email address, nor had I given them permission to email me, or him my receipts. In fact I always push the no recipe button at the end of every transaction.
For some reason, SQUARE 's Artificial Intelligence system had taken it upon itself to associate my credit card number with my friend 's email ( possibly getting it from the restaurant 's online ordering system??? ) and started sending my credit card transaction data to him WITHOUT MY PERMISSION! God only knows how many other strangers my credit card data may be going out to as well.
My friend forwarded a copy of one of the numerous emails he had gotten, and there is a link to push at the bottom of the email saying " not my receipt ''. I pushed that button and it takes you to a FAQs webpage for SQUARE and then below that it asks you to sign in. My friend had never signed up for an account with SQUARE, so he had no reason to sign into an account he didn't have a password for. In any case, WHY AM I DEPENDENT ON MY FRIEND, LET ALONE A STRANGER TO JUMP THROUGH ALL THESE HOOPS TO PRESERVE MY DATA PRIVACY????!!!!!!!!!!!!!
I went to SQUARE 's website and they describe this process, and say that if you have problems with this then you can call their customer service number and one of their agents can fix the problem. I called their overseas call center, and struggled through the language barrier to explain the problem several times, and even asked to speak to a supervisor. They said they couldn't do anything about it since it was my friend 's email address, EVEN THOUGH IT WAS MY CREDIT CARD DATA THEY WERE SPREADING!
In my opinion this is fraud or at a minimum a violation of data privacy.
We already know from the reports to Congress a few weeks ago by an insider cyber security exert whistle-blower about the terrible cyber security within XXXX, which is also owned by XXXX XXXX just like SQUARE. Are you also going to turn the other way while this same guy plays fast and loose with our financial data?!
I've attached a link to the XXXX XXXX XXXX Article from XX/XX/2019 about this same issue.
https : XXXX In that article SQUARE says they include a link on each receipt which will fix the problem. But they didn't explain needing to log into an account you never created with a password you never created. You should be able to push the link on the receipt and the email should be disassociated from that card immediately.
I've also alerted the XXXX reporter who wrote the original article that this issue can not be resolved as simply as SQUARE implied. He's currently re-investigating this issue.
XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX, CO XXXX XXXX
|
| 10/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Hello, My Cash App XXXX ( virtual card ) was compromised. At first I was getting numerous declined transactions from merchants that I did not recognize around the time Cash App had a " XXXX XXXX '' notice up in the app. I assumed the weird declined transactions was somehow connected to technical issues.
Then multiple unauthorized transactions started to successfully initiate. I contacted Cash App to dispute these charges and was told I had to wait & see if the charges complete because they are not able to initiate a dispute if the charge ( XXXX ) are pending.
Note : that there wasn't an option to replace my virtual card. Note : I never received my physical card.
Anywho multiple unauthorized charges completed and I contacted Cash App to start the dispute process. I was given directions on how to do so. I was told to click on each transaction and report it. About XXXX small transactions in total. The amount of submitted transactions my have triggered the system to give me a warning that my account may be closed due to the high amount of submitted claims.
Now I received an account closure notice and my dispute ( s ), should have been 1 dispute with XXXX transactions included in it, was automatically denied.
I would like to appeal the outcome as well as my account restored.
The Unauthorized Transactions are listed below as well as my information and virtual card details : Name : XXXX XXXX Email : XXXX Phone : ( XXXX ) XXXX Card type : Visa Last XXXX digits : XXXX Expiration date : XX/XX/XXXX Zip code : XXXX Case : XXXX Cash tag : $ XXXX Transactions name : XXXX Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$6.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$10.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$15.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$10.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$5.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$35.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$10.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$75.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$54.00} Transaction Name : XXXX Transaction Date : XX/XX/XXXX Transaction Amount : {$6.00} Transaction Name : XXXX Transaction Date : XXXX {$15.00}, XXXX Transaction Amount : {$15.00} Transaction Name : XXXX Transaction Date : XXXX {$15.00}, XXXX Transaction Amount : {$15.00} Transaction Name : XXXX Transaction Date : XXXX {$15.00}, XXXX Transaction Amount : {$5.00} Transaction Name : XXXX Transaction Date : XXXX {$15.00}, XXXX Transaction Amount : {$10.00} Transaction Name : XXXX Transaction Date : XXXX {$16.00}, XXXX Transaction Amount : {$25.00} Transaction Name : XXXX Transaction Date : XXXX {$16.00}, XXXX Transaction Amount : {$5.00}
|
| 10/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Thursday XX/XX/2023 at approximately XXXXXXXX XXXX my payroll of {$960.00} was posted to my Cash App account, then at approximately XXXXXXXX XXXX there was transaction where {$960.00} was moved from my account over to an account ( XXXX XXXX ) $ XXXX. The individual was able to hack into my account and move it as if I was the person processing the transaction. I attempted to explain to the CashApp staff that I have never done business with this individual : never sent or received anything.
On the day of the unauthorized transaction, I sent a dispute to formally demand a resolution regarding the unauthorized transaction of funds from my Cash App account and asked for a detailed investigation. I have been in contact with several customer service support team on multiple occasions and have received unsatisfactoryresponses, despite my request.
I asked the customer service team if they could do a thorough investigation to check and see which IP address the transaction took place from. When I talked with the staff, they said that they were not able to do that without the other account holder 's permission to verify and access his account. The staff asked me what type of phone I was using and where I was physically located during the time the unauthorized transaction took place. I explained to them that I was in a training class in XXXX, GA.
I submitted another dispute for the 3rd time, I got a reply from XXXX on Fri, XX/XX/XXXX, XXXX ( 7 days ago ). She said that based on their investigation ( our investigation led us to determine that this transaction was authorized by you or someone you authorized to use your credentials and no error occurred. As a result, your dispute has been closed ). This was only after a few hours of getting my dispute request.
I continued to go back and forth with them and instead of them checking in detail they have continued to deny my investigation request. I had some personnel to hang up on me and others told me that there was not a supervisor available to speak with. There were times that there was a language barrier so I asked to be sent over to another department/person to assist, and they said that I had to be sent to an email queue and someone would reach out to me ; but I never heard anything. See the screen file below from the customer support representative. The timestamp of the transaction shows that it was from XXXX XXXX. I am not located in that time zone.
I filed a police report for finance fraud on the night of XX/XX/XXXX and the officer has launched his investigation by asking the record/file for the XXXX XXXX XXXX XXXX. I am upset because this has caused me so much time loss from work, mental anguish and stress. It might not seem like a lot of money, but these are funds that I was supposed to pay my bills with. Because of this financial loss I have faced embarrassment by asking family and friends toborrow money.
I demand that they be investigated for this because after research this has apparently been an ongoing problem with others who use their platform.I demand that they do a thorough investigation to confirm that it was in fact a fraudulent transaction and refund all of my money.
Date Status Amount Sender Recipient XX/XX/2023 XXXX XXXX XXXX XXXX ) Paid Out {$960.00} XXXX XXXX XXXX XXXX
|
| 01/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
My first complaint is that CashApp deceptively refuses to provide an easy method to correct accounts which ARE NOT for business use so that they can collect fees to which they would not otherwise be entitled.
My daughter, who is a XXXX, has a CashApp account which is set as a business account and she does not, nor has she ever used her CashApp for business payments.Her CashApp name is XXXX XXXX, her name is XXXX XXXX.
We have known for some time that her account is set up as a business account AND have repeatedly requested information on how to change it to personal.The majority of what she received is from me and I have documented in the comments for what reason it was sent.
The support agents at CashApp continually circumvent the question and DO NOT provide the steps requested.
This has resulted in 2.75 % of any amount she received being taken of the top. Based on the amount listed on the 1099-K, CashApp has stolen approximately {$53.00} from her in XXXX. As she did not receive a 1099-K for XXXX, I do not have the total amount that CashApp skimmed from her account.
My 2nd complaint is that CashApp disseminated by personl and confidential information to an account holder other than me, including my SSN.
On XXXX, a 1099-K was received with my name and SSN to an account that is not mine. It was sent to my daughter.
I am shown as the the payee and my SSN is listed as the TIN. My name and SSN were not used to create her CashApp account, nor am I listed on the bank account to which her account is tied.
Therefore, the most pressing question is, " Where did CashApp obtain my SSN to place on the document?
Next, why was this sent to my daughter as a 1099-K for her account?
Her CashApp is XXXX XXXX My CashApp is XXXX XXXX I did not receive a 1099-K as I do not operate a business and I do not use CashApp for business purposes, I contacted CashApp support last night and I am attaching screenshots of the communication.
This communicates the intial support agent 's circumvention of my question on how to change the account from business to personal. This typifies the standard runaround that is given when this question is posed.
Next, when I ask inquire about why by PII was sent to another account holder, the support first asks me to hold a moment, then states " While I ; d be happy to help you with anything else, I'm unable to provide further info for this particular case. Thanks for understanding. '' I then ask again " How do you change a Cash App Business Account to a personal account? '' The agent again does not answer the question and states " Snce I can't provide any additional help, I'm going to go ahead and end the chat. '' The agent ended the chat while I was in the process of typing a response.
As such, another agent entered the chat and finally provided information on how the account could be changed to personal.
However, because I was not logged into my daughter 's account, I couldn't complete this task their suggestion was to have her attempt it from her account.
We will do that.
That aside, this is a violation of several federal regulations and must be addressed immediately.
Additionally, I now have the added task of fighting the IRS so that I don't have to declare {$1900.00} of income I DID NOT RECEIVE.
|
| 10/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On Thursday, XXXX XXXX XXXX decided to hold a payment that was payed by a Client of ours in full. The funny thing is just the week before, their ignorant and incompetent representatives couldnt figure out why a wire from one of our other business accounts were not going through. And 4 different agents couldnt give me the information about the wire. Subsequently, the 5th agent finally informed us that their accounts do not receive wires. They also refused to send us to a Supervisor, and lied to say they did, however we were transferred right back to another agent. The sad part is, when they mistreat their customers, they expect us to be happy about it. And when we are not, and we have to literally yell, albeit with no profanity because we dont use profanity, and no disrespect from us, yet we received nothing but disrespect from them. Then one of their Supervisors by the name of XXXX, emailed my personal email to tell us that we were wrong and to yell at the agent after they did all of those things to us as their supposed to be customer.
The next, a Client came on board with our company, and unlike most clients who choose one of the 2 payment methods. Which is either full payment upfront or monthly. She chose full payment upfront.
XXXX decided to flag it as fraud and held the funds. We were told they would clear at XXXX in the morning the next day, only to be lied to again, and be drilled with questions later that, that had absolutely nothing to do with the transaction. Questions like hours of business, why a sudden spike in payments, etc, etc, etc. Which were very insulting, and ridiculous to say the least. Then we were told that it would be on hold for 24-48 hrs. It has been 72 hrs and its still on hold with funds that had absolutely nothing to do with that transaction. It is impeding us from doing business, causing a huge problem with our cashflow. Since the pandemic we started using this account as our main account, as we lost business during the pandemic. And we were just getting to our Official Launch, and had to digress because of the Worldwide shutdown, as if we were the only ones. So when they asked for bank statements, we told them we didnt have any for that reason. Their system wouldnt even take our uploads, and we had to email it over. They waited 72 hrs after we informed them of this information, just to tell us to upload the statements from XXXX, and we had to call them for them to tell us that, instead of them informing us of this. We have over 33 yrs of Customer Service experience and this is the worst we have ever seen. We have had this account quite sometime and have had figures around our last transaction, which shouldnt have been alarming at all.
We believe that this is retaliation from the previous week and the nasty email their Supervisor sent us, and it is systemic racism and discriminatory practices against our company. Something needs to be done about these bullying companies who do this to smaller companies. They have absolutely no right to hold all of the funds in our account, funds that belong to our company, and not to them. And we want them investigated for this huge injustice they have done to our company. We will be contacting our Business Attorney to prepare a lawsuit against them.
|
| 02/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2023 {$700.00} was sent to XXXX XXXX who provided information stating that they help people with getting LLC for their business and so they told me to send them {$700.00} and they will do the paperwork for me and sent me the LLC paperwork so after 2 days of no response from them I filed a dispute with cash app and within 24hr cash app denied it saying it was authorized by me completely disregarding the fact that the business I sent my money to scammed me and is probably scamming other customers to they did absolutely no investigation of any kind because if they did the process would not have taken only 24hr and they asked for no documentation at all to support what I was even making this dispute what kind of company is this they have no protections at alll for any customers I would never use cash app ever again there platform is way to easy to hack and steal from its actually laughable XX/XX/2023 {$3000.00} amount stolen from my account someone stole my phone hacked into my account and changed my pin code then transferred all the money from my savings account into my checking 's account and then the person sent the money to XXXX XXXX XXXX received an email from cash app team advising due to suspicious activity they will be locking my account and completing an investigation within 24-48hrs, the same day i made a police report and also reported the incident to FTC as identify theft reference number XXXX XX/XX/2023 cash app sent an email and text message stating that they have reopened my account due to no suspicious activity found, but will not provide any information due to being out of business hours XX/XX/2023 cash app has sent me an email stating that my dispute is closed do to this transaction being authorized by me and they are closing the case but if it was authorized by me why would they lock my account due to suspicious activity or transactions I completed feel like they did no investigation at all and just deny claims because they do now want to do an investigation its not rocket science because if a new device logs into my account that is 6 hours away and my last transaction was in XXXX Texas at XXXX Approximately 6 hours and 38 minutes away from whoever is trying to login into my account location No possible way i could have made a 6hr and 40 min drive in 3hours! and then changes the PIN number to the account then transfers all the money from the savings account into the checking account to send to someone else that Seems like fraud to me When I initially made the dispute cash app notified that they will do an investigation and I will hear from someone in 10 business investigation and I will hear from someone in 10 business days i said okay here it is 3 days later and they have denied my whole case and told me that I authorized it and everything I have filed a police report with my local police department I have filed a FTC identity theft report I have filed a complaint with the XXXX in California regarding this I have kids i honestly trust cash app with my money and they are showing me that they absolutely do not care about me or the protection of my cash the many years Ive had cash app I have never not once changed my PIN code and now I feel worthless I have no money XXXX XXXX so I cant
|
| 09/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2023 I filed a dispute with Cash App. I had several transactions. I disputed because the company XXXX I was playing. They're site and I found that they were cheating me out of my winnings and coins. I was buying from them, they were stealing back coins as I would purchase coins the balance would immediately go down. I won a jackpot on this site and they refused to pay Me because I did not send them pictures of my debit cards ( s ) yes they wanted all my cards I ever used on their site inorder to get the jackpot. So obviously I wasn't gon na send Pictures of my debit cards that does Not make sense so I began digging into all of the emails they would send Advertising how all of these winners have one jackpots on their These emails were false advertisement and misleading because all Of the jackpot winners had the same name and this went on for Months and months so I requested the company given Me my money back because I caught them cheating I had pictures And screenshots of them skilling my coins and also the chats about The jackpot and then requesting copies of my cards They also began to threaten me and state that they were going to send My information to a public database Not knowing what this database is for or who it's related to Obviously I was upset again because now they're threatening me over several emails they threaten Me then they take it back then they threaten me again then they Apologize again then they threatened me so I Contact a cash app to make a dispute on all of my charges with this company Immediately hours after I created this dispute cash app was sending me over 30 Denial Emails Stating that my dispute was denied. I have not received any information from them as 2. They immediately denied them because first of all, there wasn't even enough time for them to investigate or contact the merchant or review my attachments that I sent in for those Disputes. I have been contacting them every day since trying to get a proper denial response. And I can not get one the phone support says they have to send an email. I get the email and it's a blank email requesting for me. The dispute number, the claim number, the transaction date, and merchant name. I don't have the dispute number or the claim number. Because I've never been have nothing to reference these denials too. Because they don't have a transaction date, I finally received Received one paper. From cash app with a list of charges the transaction date the merchant name the Dollar amount and that the card was not present. The paper does not indicate anywhere that it's a denial or an approval. There's no heading on it except for that. It's from Cash App, and there's no other information. It's my understanding that Cash App. Has a {$250000.00} coverage for.customers through visa so I am not sure where to go to complain. I hope I am in the right spot I just keep getting sent in circles by Cash App there is no accountability whatsoever from them. Now this evening I went to log in and my account is blocked and my daughter sent me money I did not receive my normal notifications about the deposit and my card was denied. I will call them tomorrow morning. I hope this complaint will get to the appropriate person at Cash App.
Thank you kindly
|
| 03/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On XX/XX/XXXX, I received an email from " CashApp '' that they were closing my account and I could no longer send or receive payments. They stated it was due to a violation fo terms of service. I had no funds sitting in my account. I called CashApp for further details, but they would not provide any further information. Come to XX/XX/XXXX, I received an email from CashApp that I would be receiving a XXXX from CashApp for XXXX sold XXXX I never sold any XXXX in XXXX. On XX/XX/XXXX, I sent in a request to CashApp explaining my situation. On XX/XX/XXXX, XXXX " XXXX '' sent an email requesting more information from me. On XX/XX/XXXX, I sent the requested information to CashApp. On XX/XX/XXXX, I received another email from " XXXX '', stating she would be assigning my case to a case XXXX. On XX/XX/XXXX, I received an email from CashApp ( XXXX ) denying my request to provide information regarding the transaction and my insistence that there were fraudulent transactions. a line in the sand was drawn by CashApp that since I didn't report what happened within 60 days of the transaction there was nothing that could be done. I responded to CashApp that " How could I notify CashApp of the fraudulent transaction ( s ) if CashApp turned off my online access to my account on XX/XX/XXXX?
Again, I was hit with the " We must be notified within 60 days per terms of service. '' They refused to acknowledge that they turned off my online access to my account. How could I possibly notify them?? On XX/XX/XXXX, I received an email that I could view my 1099XXXXB. How could I do that if I had no online access? Again, I contacted CashApp and received the same corporate line that I didn't respond within 60 days, report the issue to the authorities and they'd cooperate with authorities. How can I report an issue to the authorities, if I don't know what happened and the amount of the transaction ( s )?? I dealt with another customer rep " XXXX '' who would not cooperate and said shed be happy to help with any issue, other than this one. She would not even comply with my request for CashApp to send my a " hard copy '' of the 1099-B because it impacts the filing of my XXXX income taxes. She did not care and would not cooperate.
She was condescending and smug. I then filed a complaint with the Better Business Bureau and they provided the same information to the XXXX. They would not cooperate and provide any information. They have no common sense and don't quite understand that if the turn of your online access, it means you can not access your 1099s!! This is impacting my ability to file an accurate income tax return for XXXX. They don't care. They have the information there, but will not release it to me, in spite of my responsibility to report the 1099-B on my income tax return. I am throughly disgusted with their business tactics. It's completely ludicrous to not disclose why they close accounts and then use the default answer that you are in " violation of terms of service ''.
All I want is a hard copy of the 1099-B that is in my name and reported under my social security number. I believe that I should have a right to that information. But, CashApp won't release that information. They are a terrible company to deal with.
|
| 03/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
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On XX/XX/XXXX I paid XXXX. XXXX ( XXXX XXXX XXXX ) for a venue for a party that I was hosting on XX/XX/XXXX. An invoice was sent to me via email by the company and a " pay now '' link was listed on the invoice that takes you to the cash app. The invoice was paid in full due to the " high demand '' of the venue. The amount paid via cash app was {$4700.00}.
The venue is apart of the Palms Hotel in XXXX XXXX, NV ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV ). I reside in XXXX, GA ; however, my family resides in XXXX XXXX and the host stated that any of my family could come and tour the venue. We contacted the venue on XX/XX/XXXX for a tour and did not receive a response until XX/XX/XXXX. We were told anytime after XXXX PM for that week. My mother arrived at the venue and spoke with concierge and was informed that the " venue '' was not technically a venue but a clubhouse for the residents and is not available for outside usage. My mother then called and emailed with no response. The host stated that he was unavailable on that date and proposed the new date of XX/XX/XXXX at XXXX PM. The host did not show on that date either. My mother spoke with concierge again who stated that it was a " scam '' and they believe they know who is behind the scam. The hotel requested that we send all email correspondence over to them for their legal team. The documentation was submitted on XX/XX/XXXX. During this time the host was still emailing and claiming that he was " too busy '' to give a tour but would honor the commitment of the venue for XX/XX/XXXX.
On XX/XX/XXXX the host was contacted and asked where would the party meet them. The host stated at XXXX PM and to ensure that we had someone designated to work the elevator. We contacted the hotel and informed them that the host still planned to meet with us. The hotel stated that they would have security on property to identify and apprehend the " host ''.
We arrived at the venue at XXXX PM and were unable to find the host. We were unable to get to the 7th floor without resident access. We called and emailed and the host that we were unable to get to the 7th floor and he responded via email and stated " Its already open 7th floor go on tru parking garage youre guests of XXXX form unit XXXX if security asks but they shouldnt XXXX XXXX as its in good taste thd party its already cleared out there 4 girls playing a table game but they will leave at XXXX they are aware of the private event have fun door is open to the left sliding door is open thd first one just slide it. '' At this time security arrived and informed, again, that the " venue '' was not rentable and the hotel believes they know who the " host '' is. Security confirmed that it was a scam.
The host was notified that I would be filing a police report and disputing for my money back. I filed an internet crime complaint on XX/XX/XXXX. I disputed the transaction via cashapp on XX/XX/XXXX and was told that a decision would be made on XX/XX/XXXX. The refund was denied. I then disputed the transaction with my personal bank XXXX XXXX XXXX XXXX ) on XX/XX/XXXX. XXXX XXXX XXXX stated that they sent a charge back to cash app and the refund was also denied on XX/XX/XXXX.
|
| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
On XX/XX/2023, I responded to a XXXX post that was to donate a XXXX XXXX guitar to someone who answered the ad with a good reason to get the guitar. I responded saying that I would like to get the guitar to teach my Grandson how to play. They said fine, I would just have to send shipping cost of {$33.00}. That sounded reasonable, so I paid it on Cash App. Then they said I would have to pay tax on it of XXXX Ok that wasn't unreasonable, so I thought, so I paid that through XXXX. Now they said that they need to change ownership registration and said that would cost {$85.00}. That is when I decided not to pay any more and that this was a scam. I then called XXXX Customer Service, at XXXX a phone number I got on XXXX. The Customer Service Representative, XXXX XXXX, said this happens frequently and that the scammers get into your phone or PC and steal money, your information or both. He said that the scammers or Hackers have compromised my PC and the only way to get them out is to make transactions of buying XXXX, as this is when the scammers will surface and try to intercept the transaction. He reimbursed the money that I paid for the shipping and tax ( {$110.00} + {$33.00} ). Then he looked at my transactions by having me download XXXX XXXX XXXX app. which allows him to see what I am doing on my phone or PC. We then made a transaction of buying XXXX, and sending it to a " secure XXXX XXXX ''. He then sent the funds back to me. Over the course of the next month or so, ( the last transaction was on XX/XX/2023 ) we made numerous transactions of different dollar amounts that were taken from my XXXX XXXX checking account, to these so called XXXX XXXX XXXX. The Representative was showing me the XXXX Addresses assuring me that the money was safe and that when all the Hackers or Scammers were removed from my system, the funds would be returned. He showed me their IP addresses that were compromising my PC and even showed me pictures of the Hackers. The XXXX was purchased through XXXX, XXXX, XXXX, or Cash App. He even sent me a screenshot of the transaction that was to reimburse the funds. When the funds weren't credited to my account in a timely way, I contacted XXXX to look up the transaction. They said there was no record of the transaction. This is when I knew for sure that I had been scammed. Total amount scammed : {$160000.00} Please help, I am a XXXX XXXX XXXX man, and I need help in getting the scammed funds returned.
I am in need of an advocate for seniors that have been preyed upon by these ruthless scammers.
I have spoken to XXXX XXXX Fraud Department and they said they could not help me.
There is no XXXX Customer Service to lodge a complaint with.
PLEASE HELP with communicating with XXXX XXXX, XXXX, XXXX, Cash App, XXXX and XXXX, in hopes of returning stolen funds.
I have also : Reported to the local ( XXXX ) Police, complaint number : XXXX on XX/XX/2023 Filed a Complaint with the FBI ( IC3.gov ) on XX/XX/2023 Notified XXXX XXXX via on-line, and telephone on XX/XX/2023, and met with local branch of the bank on XX/XX/2023.
Reported to XXXX : Case Number XXXX on XX/XX/2023 Reported to Cash APP : Claim Number : XXXX on XX/XX/2023 Reported to XXXX XX/XX/2023
|
| 06/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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|
Web |
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To whom this XXXX concern : On XX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I did call XXXX to report the incident around XXXX that night. When the officer called me back he said I needed to go down to the police station to file charges but I had enough that day, I did not go to complete the police report. Instead, I immediately started to call XXXX XXXX have my XXXX shut down since my bank, cash app, credit card info and other personal information were on that phone. It was almost impossible trying to get verified with XXXX or XXXX without an ID, plus I had been using bio-metrics face enabled on anything with a password so of course I could not access my emails since I forgot my passwords and could not proceed with two-step authentication either without my cell-phone to receive the XXXX time code. It was a nightmare. Things that were also in my purse at the time of the robbery include my passport, my prepaid spendwell card with {$250.00} on it ( that I also could not access because I was not approved for an account with them ), and {$400.00} cash. Among my credit cards that were in my XXXX wallet was my cash app card. My cash app had approximately {$250.00}. I was counting on that money since I basically utilized cash app like it was my bank. Well the night of the XXXX after the robbery had taken place my cash app card was swiped at XXXX in XXXX XXXX for {$240.00}.
Again, I just want to emphasize that everything else had just been snatched away from me- that {$250.00} was all I had in the world at that time. Once I could access my cash app I immediately started to dispute the transaction. I was denied. They went on to send me an email stating that they have documentation indicating they have reason to believe it was fraudulent on my part and that was why they are denying giving me my money back. I asked to see the documentation and it simply states that the cash card was present at the time of the transaction. I have disputed this transaction at least 5 times and am irate at Cash App with insult to injury being accused of falsifying information when I am in fact the victim. I want my money that is rightfully mine. I would also like this to be brought to someone's attention because Cash App 's response was unacceptable and their actions to resolve or assist me were non-existent. I feel as if I've been robbed twice. There needs to be some type of consequence because it should not be allowed for them to treat people like this. They are bullies and I feel they did everything in their power to not return my money to me, yet they are supposed to be a financial institution? Please help. Thank you for your consideration in this matter.
Best regards, XXXX XXXX PS- Since the aforementioned incident I have not been able to get a new cash card. They have now officially closed my account which I believe to be retaliation for persistence in this matter.
|
| 03/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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|
|
Web |
|
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XX/XX/2023 {$220.00} There was no merchant. I was attempting to purchase an item through the XXXX platform. The seller never shipped the item, and then contacted me asking me to conduct the purchase outside of XXXX. According to them, they needed to use Cashapp as a payment provider and XXXX did not have that option. So, they gave me their facebook info and through messenger they gave me their cashapp information. We communicated through messenger about the price of the item they were allegedly selling, I paid them for it and they just kept the money. Then they kept asking for more and more money ( as evidenced with the submitted screenshots through messenger ) I contacted cashapp and reported that they scammed me, to which the reply was well.. youre out of luck, unlike paypal and any other money transfer system out there basically, we have no way of stopping a transfer or reversing it. Just ask them for the money back But lets me real here, how often does someone steal money from you and give it back? Never.
But to humor them, I requested a refund from the scammer, which of course was denied. The scammer also put me on ignore and blocked me on messenger so that I couldnt contact them any more. And as you can see through my transaction history the money has never been returned, and I have never and will never receive the item. So I turned to you begging for help getting my stolen money back. And the answer was no errors occurred. Yes, they did. I was a victim of a scam/fraud and had {$220.00} stolen from me. This is no different than if I bought something online from a supposedly reputable website and they just stole the money and never sent me the item, if that had happened a bank/ money transfer service is suppose to step in and perform a chargeback or whatever to help the victim get the money back. But apparently not this time? I could have just said that the person stole my phone and used it to send themselves money etc and then probably gotten the money back right away but I wanted to be honest with you guys and tell you I bought something from someone and they never sent it and refused to return the money. Because I hoped that with not only being a victim of fraud/scam but being completely honest, you would be able/willing to actually help. Since you 100 % have the means to do so. You know exactly where the money was withdrawn to. Cashapp, and if you communicate with them they can provide you with the information they have about the scammer, like her account info which is obviously linked to a bank account. She had to have somewhere to transfer the cash to, bank/debit card since you cant pay for stuff at the store with cashapp. And following that chain the $ could be pulled back from the account. Or at the very least, I could have been reimbursed for the charges by Cashapp themselves. Like most other services would have done.
This whole event has been extremely distressing, and getting told sorry, youre on your own has been incredibly disheartening As this is the only time I have ever heard of in 44 years of my life from any bank/money transfer service where a mistake couldnt be fixed and left the victim bereft of any positive resolution.
|
| 07/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
|
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I've been complaining to Cash App ( XXXX XXXX ) about issues with what was charged. I made a complaint about this issue between them and XXXX and they told me it was no error, I will attach screenshots from the chat and emails as they do not forward calls to the manager at Cash app they only contact via email. As they said there was no issue and XXXX reached out because of the seller again to cashapp they refunded my money after my dispute and it was deposited at XXXX XXXX. Once business hours opened for cashapp they closed my account leaving the money sitting there until I opened a new bank account. The debit cards I tried to attach to " cash out '' and get my money that I was finally refunded after they said there was no error and reversed my funds leaving me at XXXX balance, they ( cashapp ) said it couldn't be used ( my previous used debit card ) to cash out... but I was allowed throughout my experience to add these cards to send money and add money to their bank. So I went to XXXX XXXX XXXX opened an account got my digital card info and when I linked it to cash out and get my money they now say it can not be used it has to be an old card so either way they don't disclose these things until the moment of. I wasn't allowed to send the money to a trusted account on cashapp because although I'm able to login, they said my account was in violation of their terms. Other disputes were now denied even though they detail the reasons as to why I would dispute ( example : the services weren't provides as described, etc ) ... how would you deny me for that? If I go into XXXX for example and say this isnt what I expected I'm allowed to at least get a gift card. I dont want anything to do with them and this dispute with XXXX was only caused because the XXXX XXXX parts that XXXX delivered it to said they didn't have that package, the one with my black guitar that XXXX also refunded me for and now my phone with XXXX XXXX. I will attach the ticket number they stated my phone was left on the dock in another state. Yet, I was still attempted to get charged. I didn't violate anything. I was about to link my card through " plaid '' but I do not like using third party things especially when situations like this are skeptical. If that option was NOT available, I would have {$230.00} sitting in my account and I'm already without a home, actually. I was evicted from HUD after they said I owe {$14000.00}. Yes, I contacted a legal aide, it's been a lot and theyre adding more with this ... .because of that high amount and shelters I'm living at XXXX XXXX XXXX. They dont do rent, they do weekly and daily rates. I have XXXX kids, I HAVE to donate plasma not because we want to but because we actually NEED to. XXXX? And they only fund you so much so it looks like we're getting forced to another route to keep a roof over our head... which is unsettling. But because the apartment I was living in waited a year before evicting us, what they said XXXX says is what goes and they tossed everything out of my unit along with my kids and myself. I also made a police report about money being stolen from that same community which I would have used to relocate but once again..delayed.
|
| 11/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
For my company XXXX, XXXX On XX/XX/XXXX I realized my card had been used for purchases that I did not authorize. I never lost possession of my card, I never authorized anyone to use my card, and my card is still under my control to this day.
I realized the card had been used because I went to make a purchase at a XXXX and after doing so I realized my balance was really low. I examined why it was so low and saw that there had been a few transactions made immediately prior to the purchase totaling {$1200.00} from a couple of vendors. I immediately transferred the remaining money in my SQUARE checking account to my savings so no further purchases could go through. I notified SQUARE and filed a dispute immediately. They said it would take 3-5 days to process, so I waited.
I received a response about 5 days later saying they found in favor of the merchant since I said I always had possession of my card, which I did, however, the card must have been somehow cloned because I did not make the charges. They told me I have to follow up with the vendor directly. I made the case that they didn't even do an investigation because if they had, they would have seen that I did not make the charges. I then embarked on a journey to contact the vendors. I asked for the vendor information and Square said they couldn't give it to me. On the statement there is vague information about the vendors and there is no way to figure out who to contact.
This has been a circular issue as I need the information to contact the vendor directly.
Square won't give it to me. They tell me to get the information off of my statement, but the statement only gives a name, and only one of the vendors is big enough to XXXX which is XXXX XXXX. I call XXXX XXXX and they tell me that I would need to contact the issuing bank of the card but the issuing bank won't give me the information so as to protect the " privacy '' of the merchant. I called the police department and they say I need the information of the vendor so that they can figure out the jurisdication, but I can't figure out the jurisdiction because my bank won't give me the information and refuses to investigate themselves.
After examining the rest of my bank statement I found what appears to be a " check '' transaction at the start of the day on XX/XX/XXXX where they maybe verified how much was in the account before they started getting money out of it. The merchant is shown as a bunch of random letters " XXXX XXXX '' with a {$0.00} transaction amount. I have seen this same thing on a couple of other occasions on my account where no money was taken.
Also, for quite a few more days after this, they continued to try to withdraw fund out of the account multiple times on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, followed by another " check '' transaction on XXXX by more random letters " XXXX XXXX ''. Then they tried to get money out again on XXXX and XX/XX/XXXX. SInce I turned my card off, they could still TRY but no one is able to make any more transactions with the card.
The disputed items that went through were as follows : XXXX XXXX {$280.00} XXXX {$400.00} XXXX {$400.00} XXXX XXXX XXXX {$180.00}
|
| 05/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XXXX XXXX XXXX XXXX phone XXXX XXXX XXXX company email XXXX XX/XX/2023 Re : XXXX XXXX Square , Inc.
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Square , Inc. ( " Square '' ) regarding their unfair business practices and the withholding of funds from my account. I request your assistance in investigating this matter and taking appropriate action to resolve the issue.
Background Information : I opened an account with Square , Inc. under the name XXXX XXXX XXXX XXXX XXXX XXXX to process credit card payments for my legitimate business operations in Florida.
I conducted business transactions through Square 's platform in accordance with their terms and conditions, providing services to customers and issuing invoices for payment.
However, on FRI XX/XX/XXXX XXXXXXXX XXXX, Square deactivated my account without any prior notice or explanation, effectively preventing me from accessing my funds and conducting further business operations.
Despite my repeated attempts to contact Square 's customer support for clarification and resolution, I have not received a satisfactory explanation for the account deactivation or the withholding of my funds, " on XX/XX/2023 XXXX I spoke with XXXX XXXX XXXX he told me there was nothing I could do, there was no manager to talk, no other number, just wait. The call was recorded ''.
Complaint Details : Account Deactivation : Square deactivated my account abruptly and without providing any justification, which has caused significant financial hardship for my business and personal life.
Fund Withholding : Square continues to withhold the amount of {$1000.00} from my account, preventing me from accessing funds that rightfully belong to me.
Lack of Communication : Despite my numerous phone calls and inquiries, Square 's customer support has failed to provide a reasonable explanation for the account deactivation and fund hold. Their lack of communication has only exacerbated my frustration and financial difficulties.
Requested Action : Investigation : I kindly request that the Consumer Financial Protection Bureau conduct a thorough investigation into Square, Inc. 's business practices, specifically regarding their account deactivation procedures and fund withholding policies.
Resolution : I seek your assistance in ensuring that Square , Inc. promptly releases the funds held in my account and provides a satisfactory explanation for the account deactivation.
Consumer Protection : I urge the Consumer Financial Protection Bureau to take appropriate action to protect consumers from similar unfair business practices by Square , Inc. and to hold them accountable for any violations of consumer protection laws.
Supporting Documentation : I have attached relevant supporting documentation, including account statements, invoices, and any records of communication with Square , Inc., to substantiate my complaint.
Thank you for your attention to this matter. I appreciate your efforts in addressing this issue and seeking a fair resolution. Please do not hesitate to contact me if you require any additional information or documentation.
Sincerely, XXXX XXXX XXXX XXXX
|
| 02/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was working as a freelance event producer for a portion of last year and used Square to process payments from my employers. I had no issues whatsoever receiving multiple payments until one employer paid me via ACH through Square as my bank account information was linked.
For reference, this employer submitted their payment of {$6600.00} on XX/XX/XXXX. I received a note from Square that the ACH payment is processing, and its estimated to be available on XX/XX/XXXX. The money hit my Square account on that date, however on that same day, I received an email from Square that stated there was unusual activity on my account ( see attachment ). In order to keep it secure, they temporarily suspended deposits until I can confirm information through a provided link. I went to the link, provided all details confirming legitimacy of the payment and received a note that theyll reach out within two business days to provide an update.
On XX/XX/XXXX, I received another email from Square stating that they are no longer able to process my payments and as of that day, my account is deactivated ( see attachment ). Any funds currently in my account balance will be held for a period of 90 days and are due to be released to me within two business days after XX/XX/XXXX. They mentioned an option of refunding my employer so they can pay me in another fashion, but any time I tried to do so on my Square dashboard, I was told a refund was not feasible. I tried calling, emailing and speaking to a customer service rep via the chat box on their website but was told there was nothing I could do - nor could they assist with a refund on the backend - and needed to wait until XX/XX/XXXX for my funds to be released.
It is now XX/XX/XXXX and not only have I not received any communication from Square that my funds are being released to me, I also can not get a clear answer as to what is happening. Ive emailed multiple times this week and only received one response that said I should reference my initial deactivation email to note the scheduled release date of my funds ( see attachment ).
When I tried calling from my cell phone ( which is linked to my Square account ), they would not connect me to an actual human as the recording just goes in circles about my account deactivation and needing to reference the initial deactivation email for the date my funds are set to be released. However, when I called from my partners phone on XX/XX/XXXX ( who does not have a Square account ), I was put through to an actual customer service representative. She was very kind and escalated my case to be reviewed ASAP ( see Case Number attachment ). She stated I would hear back in less than 24 hours with an update. That was nearly 48 hours ago, and its been radio silence.
I have no interest in reactivating my Square account or utilizing them in any capacity moving forward. I simply want the funds I worked hard for to be released to me so I can put this behind me. I also hope this will help someone from having the same issue happen to them. If someone is paying you ACH, have them do it directly through your bank account and not through a payment processor behemoth like Square or XXXX.
|
| 05/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
( Y'all need a " save progress feature. ) In XXXX of 2022, my Cash App account was suddenly closed for " activity not in the terms of service '' or something. It was closed a few hours after I paid a legitimate and licensed business for my nose piercing. I later realized that I never switched over the bank account I had attached to it after I switched banks, so I presume that is why they closed it. However, this has not been confirmed, because they have never told me why they closed, despite multiple exchanges with them. However, I was able to cash out the money left in my account.
However, my son, XXXX XXXX , opened a " sponsored '' account, with me as the sponsor, due to him being a minor at the time. Upon closing my account, my son 's account had over {$100.00} in it. They would not let him transfer his money to anyone, because they would not allow him to conduct any financial transactions without his account having a sponsor. They also would not let anyone else over XXXX years old act as his sponsor. They also would not let him transfer the money to me or into my bank account, because my Cash App account was closed and he was not listed on my actual bank account. Many exchanges with Cash App via phone, the chat feature, and email, have been fruitless and a bunch of non-answers and run around.
Eventually, they stated that they were going to " escalate '' the issue, and gave me various bogus " reference numbers '' that serve me literally no purpose, because they have designed a system that prevents me from speaking with anyone regarding the issue, regardless of whether or not I have a " reference number. '' They have also occasionally sent random emails to stating that they have " escalated my issue, '' and then have not responded when I have mentioned that it has been " escalated '' multiple times over the past several months, Well, now it has been a year. ( My initial recollection was that this all started last XXXX, not last XXXX. ) My son has now turned XXXX years old, of legal age to conduct his own financial transactions. Guess what?? You guessed it! They still will not relinquish his money and continue to give us the run around. He attempted to complete a transaction in his Cash App account, and it is requiring him to verify his identity. Fair enough, except it keeps giving him an error message when he attempts to do so. So, he reaches out to Cash App via the chat, and they state that since he has a " sponsored account, '' the sponsor of the account needs to reach out and request that the sponsorship is ended. So, I do so, and they tell me that, since he is XXXX, they can not tell me anything about his account. Then, they tell us he needs to open a new account that is not sponsored, and that his existing funds that have been sitting for over a year will not be transferred. Then, they revert back to the " this matter will be escalated via email '' line that they were using last year. Meanwhile, he has no access to his money, that he EARNED, and they continue to earn interest off of it, while maintaining convoluted policies and procedures designed to take advantage of people who do not know how to advocate for themselves.
|
| 03/06/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Provider : Square Merchant Services Issues : Unethical Account Deactivations As a small-business owner ( Digital Art/Production ), who uses Square for Merchant Services , for the digital and creative goods/services provided to general consumers and other businesses, I am completely disgusted by Squares ' treatment of its " small business user base. Square is supposed to help " support small businesses '' but after reading many others ' experiences with the similar issues, I have decided to share my own in hopes to help the small business community and avoid future problems. Therefore, I am filing a complaint against Square for their deceptive, unethical practices against its consumers.
On XX/XX/XXXX, received an email from Square Account Services with the Subject : " Square Account deactivated ''. Here 's a brief excerpt of the email message : " Were sorry to inform you that weve had to deactivate your account. Based on the information you provided about your business, were not able to support your business needs right now. You wont be able to process payments with Square. Unfortunately, this decision is final. '' This email was following previous emails notices for Information Requests from Square Accounts Services on multiple instances.
Here 's a breakdown : [ XX/XX/XXXX ] [ XXXX ] Email Subject : " Urgent : We need information from you. '' *submitted/completed information request* [ XXXX ] Email Subject : " We are reviewing your information. '' [ XX/XX/XXXX ] [ XXXX ] Email Subject : " Urgent : We need information from you. '' *submitted/completed information request* [ XXXX ] Email Subject : " We are reviewing your information. '' [ XXXX ] Email Subject : Square Deposits Suspended : Need More Information '' *Account RE-ACTIVATED/RESUMED* [ XXXX ] Email Subject : " Deposits Resumed on Your Square Account '' Following deactivation, I've tried to contact Square Support ( via multiple options ; email, chat, phone ) but after de-activation the Support options coincidentally stopped functioning properly. For ex., " Chat '' button on Support page no longer reacts to requested input, automated Phone support is a never-ending loop of automated responses, etc. Finally was able to contact using a Support form and was able to get a response via email. Here 's the following email message : [ XX/XX/XXXX ] Square Representative : " I can confirm your account has been deactivated by the Square Account Services team. Square accounts will always be free, and youre welcome to create a new one at any time. '' Despite providing Square Account Services with requested documentations with in-depth details for each individual Information requests, Square Account Services still DE-ACTIVATED Account without fair, proper protocol. Also, there is NO options for users to submit an appeal for this decision.
As a final resolution, Customer requests the following as reconciliation for damages caused and time spent : Immediate RE-ACTIVATION Square Account Services Future-proof Account Information Review Requests FREE Lifetime Premium Square Account Merchant Services {$1000.00} Virtual Gift Card Looking forward to getting this resolved,
|
| 07/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
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On XX/XX/XXXX I contacted their Chat Support after I became aware of fees I was being charged that were never disclosed to me and did not coincide with their Account Terms of Service that I agreed to when I opened an account with them in XX/XX/XXXX. Without my knowledge or consent they changed my account from a Personal to a Business account on XX/XX/XXXX. I incurred an exorbitant amount fees as a result of their non-transparent, deceptive, abusive, unscrupulous, and unethical business practices. Upon reconciling my monthly statements from them with detailed activity inconveniently placed & difficult to find in a Web Receipt for each transaction that I had to click on one-bye-one, I discovered that they do not truthfully disclose the fees on the statements to what actually occurred. The agent I chatted with originally stated, " We do not have a specific reason why the account has been changed however I can confirm that has been change ... '' The agent stated that per company policy he could reimburse me {$68.00} in fees as a one-time courtesy and switch me back to a Personal account. Their app and their website is misleading and omits important information about their accounts that any consumer should be able to access in order to make an informed decision about using their service.
I contacted three Chat Support agents and one Telephone agent on XX/XX/XXXX that could not provide pertinent disclosures, terms or any relevant information to explain why CashApp is justified in its actions to charge me over {$600.00} in Money Receive fees since XX/XX/XXXX ( this how far back I've been able to research so far ).
I randomly chose a date before my account type change and did discover that they charged me Money Receive fees that I should not have been charged as a Personal Account because their Terms state that Personal Accounts do not incur Money Receive fees ; however, I did. I set this account up for Personal use. I send and receive money to & from friends/family members. I have no need and would never have agreed to a Business account for my personal use.
Without my knowledge or consent, they converted my account, charged me an exorbitant & undisclosed amount of fees, did not abide by their own Terms of Service that a user must agree to, and then masked the fees they charged me. How many other people have they done this to? The telephone representative I spoke with on XX/XX/XXXX informed me that CashApp does not allow its own employees to use its service/app. That would lead me to believe they've put that rule in place so they do not have disgruntled employees because they know how terrible their own service/app is. He also stated that because of this he has no knowledge of how the app works so that he can provide effective knowledge to customers.
I have account documentation and screenshots of my Chat conversations that CashApp has the same access to that I can provide if requested. The extensive amount of documents include Monthly Account Statements, Account Transaction History, Web Receipts, screenshots of online Chat Support conversation, and personal notes taken during a telephone conversation.
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| 03/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
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Web |
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My customer sent a payment square is holding the payment for 90 days. This is causing slander and defamation of character and bad business practices. I am unable to deliver an important service due to this.
You have committed several federal violations against me, a Private law abiding Federally Protected Consumer. Each violation is a statutory cost of {$1000.00} each, which does not include my personal cost and fees ( which I determine ) for taking time to address these issues. Violations committed against me include but not limited to : 1. Violated 15 USC 1692c ( a ) ; Communication without prior consent, expressed permission 2. Violated 15 USC 1692c ( b ) ; Communication without prior consent, expressed permission 3. Violated 15 USC 1692d ; Harass and oppressive use of XXXX about an alleged debt.
4. Violated 15 USC 1692d ( 1 ) ; Attacking my reputation, accusing me of owing an alleged debt to you.
5. Violated 15 USC 1692d ( 2 ) ; Use of obscene or profane language on my report ( saying I owe you a debt ) 6. Violated 15 USC 1692e ; Using false, deceptive or misleading representations 7. Violated 15 USC 1692e ( 2 ) ( A ) ; False representation of the character and amount of the alleged debt 8. Violated 15 USC 1692e ( 2 ) ( B ) ; False representation of any service rendered or compensation 9. Violated 15 USC 1692e ( 8 ) ; Communicating false information 10. Violated15USC1692e ( 9 ) ; Use/distributionofcommunicationwithauthorizationorapproval 11. Violated 15 USC 1692e ( 10 ) ; False Representation ( not a party to alleged debt by my consent ) 12. Violated 15 USC 1692e ( 12 ) ; False representation/implication ( innocent purchasers for value ) 13. Violated15USC1692f ; UnfairPracticesattemptingcollectanallegeddebt.
14. Violated15USC1692f ( 1 ) ; Attemptingtocollectadebtunauthorizedbyanagreementbetweenparties. 15. Violated15USC1692g ( a ) ( 4 ) CertifiableValidationandVerificationofallegeddebt ( s ) 16. Violated 15 USC 1692j ( a, b ) ; Furnishing certain deceptive forms. ( You are not a party in the alleged debt ) 17. IDENTITYTHIEF ; Obtainingpersonalidentificationinformationwithoutpriorconsentandcreatingan account in my name without my knowledge. 18. InvasionofIndividualandFamilyPrivacy You, XXXX XXXX XXXX and its representatives/agents are Civilly Liable for your transgression against me, a consumer, under XXXX. Should I take this lawful action ordering judgement against you. I invoke the right to acquire the use for judgement by any and all derivatives pertaining to the use of private arbitration or any and all derivatives pertaining to the use of a court of competent jurisdiction, such use can add additional damages it deems necessary.
Respectively XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX comply there will be a {$2500.00} additional penalty per day plus interest. You have agreed and stipulated to this consumer consent order for your participation in interstate commerce, agreeing and stipulating to my terms and for whatever monetary compensation I may arise to. In addition, if you do not comply fully you will be obstructing justice and held in contempt to be tried as a criminal.
|
| 08/07/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/2023, I was charged {$100.00} from XXXX XXXX XXXX XXXX which is a hotel in XXXX XXXX, XXXX. The hotel reservation was booked through XXXX. XXXX used their sister company, XXXX to fulfill the reservation. I cancelled my reservation a week ahead of time which was within the 3 day time frame that was required. The reservation was cancelled on XXXX 's website, the same website that I used to make the reservation. XXXX 's customer service has confirmed this. There is an error in XXXX 's system where the cancelation was not transferred over to XXXX. Since it wasn't transferred over, the hotel never received a cancelation notice. Due to this, they charged me for a one night stay for a total of {$100.00}. After going back and forth between XXXX and XXXX 's customer service, I was notified that nothing could be done since the hotel had charged me and not XXXX or XXXX. I was told the only thing I could do was dispute the transaction with my card company. So, my card that received the charge is with Cash App which is managed by Block , Inc . I filed a dispute against the transaction with Cashapp on XX/XX/2023. I thoroughly documented everything so I was able to include multiple screenshots showing proof that I had followed XXXX 's rules of cancelling the reservation. I submitted my dispute via the Cash App app and after completing all the steps, I was told I would receive a response within 10 days. I received an email from Cash App on XX/XX/2023 stating that they were investigating my dispute and that most disputes are resolved within 10 business days. On XX/XX/2023, I hadn't received any further communication and since it had been past the 10 day time frame, I reached out to Cash App 's support to inquire about the status of the dispute. Within a few hours, I received an email saying my dispute had been denied and that I could request the documentation used to make the decision so I requested that documentation. On XX/XX/2023, I received an email from Cash App stating that they had received the request and had attached the documentation used to make their decision. The documentation was nothing but the transaction date, amount, merchant, and transaction type. There was nothing included that showed what the decision was based off of. I believe there was no research done on this dispute. They provided nothing that showed any type of information that would be used in making a decision. If they would have put even the slightest bit of effort into solving this dispute fairly by contacting XXXX, they would have been able to confirm that I was incorrectly charged. XXXX can confirm that I cancelled the reservation within the required time frame and shouldn't have been charged. I find that it's too convenient that my dispute sat unprocessed for weeks and then was completed within a few hours of when I inquired. I strongly believe that no investigation was done and instead, it was denied in order to quickly process it. As I previously stated, I provided thorough documentation which obviously was never reviewed. This is not fair to me, the consumer and is not a good business practice.
|
| 08/22/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem making or receiving payments
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Web |
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Cash App 's account and debit card offer " Boosts '', cashback offers at various stores or other vendors, and accounts are limited to having one active at a time. An activated boost shows up on the " Cash Card '' screen of the app along with other card info. As the expiration of a boost approaches, the app shows how much time is remaining, and in my experience when a boost is expiring within a few hours or minutes, it will show " Expiring Now ''. Once a Boost has expired, it will remove the Boost from this screen and prompt the user to add a new Boost.
On Saturday, XX/XX/XXXX, I had a Boost active for {$1.00} off each XXXX ( XXXX XXXX XXXXXXXX Subway ) ride. As I hurried through the subway station to catch an arriving train, I took a quick look at the app to ensure the Boost was still active. The app still showed the Boost with " Expiring Now '', indicating it should still be active. I used my phone to pay with the Cash App card at XXXX XXXX.
Following the payment, the app acknowledged my subway fare payment of {$2.00}, but not the {$1.00} back, as it typically does when the Boost is successful.
I followed the in-app steps to try to get the Boost applied to my transaction, but received a message stating that I did not have a Boost activated at the time of the transaction. Double-checking the Cash Card screen, it still showed that the XXXX Boost was active. While I was unable to take a screenshot, as doing so is restricted by the app, I was able to take a photo of the screen at XXXX with my partner 's phone.
I opened a conversation with Cash App 's Support team later that day, indicating my issue. I was given instructions to submit the transactions to review that I could not complete. I was instructed to follow the same steps I had taken previously to try to get the Boost applied to the transaction but select " Submit for Review ''. However, I was unable to submit it for review, as I would encounter the same message stating I did not have a Boost activated when the transaction occurred.
I responded the following day ( XX/XX/XXXX ) noting that I could not submit it for review and provided the photo showing that the Boost was active even after the transaction. I received a reply from Support the next morning ( XX/XX/XXXX ). Support 's reply first restated that I had no Boost applied at the time of the transaction. After pressing them on why the app still showed the Boost as active, they stated the Boost had actually expired at XXXX, while my transaction had occurred at XXXX. Again I pressed them on why an expired Boost would show as active, and was told it could have been a 'glitch '. I noted that they should be responsible for fulfilling the Boost, as the glitch is a problem with their own product, and I should not be at fault or suffer a loss due to it, but they would not budge. I noted that this was a simple matter of refunding me {$1.00}, but they were unwilling to even do that as a courtesy. I informed them I would be filing a CFPB complaint if it was not resolved, and was told they had no additional information they could provide on my issue.
|
| 02/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with overdraft
- Overdraft charges
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Web |
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On XX/XX/2023, I disputed an overdraft amount of {$140.00} with CashApp regarding a transaction that originally occured on XX/XX/2023 ( transaction # XXXX ) from a sale made through XXXX for a merchant shop purchase. CashApp provided a " temporary '' refund/credit, on or about XX/XX/XXXX and or XXXX, for the transaction while the transaction was undergoing dispute by CashApp and XXXX with XXXX merchant. On XX/XX/2023, XXXX provided a " card refund '' /credit to my CashApp account ( transaction # XXXX ) for the same merchant transaction. The funds credited by XXXX on XX/XX/2023 were subsequently withdrawn from my CashApp account by XXXX unaccounted for after receipt within the account on XX/XX/2023. On XX/XX/2023, CashApp officially denied my dispute for the merchant purchase back on XX/XX/2023 associated with CashApp transaction # XXXX and debited my CashApp account {$140.00} making the account OVERDRAWN by this amount ( - {$140.00} ). I reached out to CashApp to dispute the negative entry based on the fact that CashApp had already withdrawn the XXXX card refund/credit ( transaction # XXXX ) submitted to the CashApp account on XX/XX/2023, case # ref : XXXX : ref was opened. CashApp confirmed they received the credit but did not remove the negative entry from my CashApp account and directed me to request the details of the transaction for more information. I requested the transaction details used to determine the denial on XX/XX/2023 and received notice, the same day, that my case ( ref : XXXX : ref ) was closed without ever sending the transaction details I had requested. My initial dispute was denied based solely on the " type '' of dispute I entered and NOT the actual concerns raised. I opened up another case on XX/XX/2023 ( ref : XXXX : ref ) and explicitly stated that I was requesting that CashApp reopen my initial case ( ref : XXXX : ref ) and explained that the dispute options offered by CashApp were XXXX and that NO option was available for disputing CashApp XXXX errors. That case was also denied, along with my request for transaction details and subsequently closed. When I tried to review my accounting statements for XX/XX/2023 to show CashApp what the issue was and why the overdraft should be reversed, I was not able to balance the accounting ledger/details provided by CashApp within the app or online. CashApp used " single '' entry accounting for the online statements and " double '' entry accounting for statements within the documents section on the app. When I tried to balance both statements, they were always off, did not balance out. All entries regarding the CashApp credit occurring on or about XXXX XXXX was unaccounted for within either statement. In addition, the removal of the XXXX card credit funds were also not accounted for within either statements. Based on my experience evaluating my own financial statements from CashApp there is significant evidence that CashApp accounting department is not practicing XXXX with the organization and that is a violation of the SEC financial regulations that govern organizations such as CashApp.
|
| 12/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
Servicemember |
|
reference case XXXX for dates. Attached is cash apps first response to me along with my notes within it it pointing out that they are full of XXXX. What follows is a demand for the federal government to step up protect its people from things like this. Cash app is going to be held accountable for their theft from Americans. And the CFPB will be held accountable if they ignore it. It may seem like a small in itself but this is the tip the iceberg. Cash app and many other institutions are intentionally violating federal laws and stealing millions of dollars from Americans and the government.
To whom it may concern, Cash app is and has flat out refused to follow federal regulations as they relate to regulation e and disputes for unauthorized transactions. Which in this case was the theft of money fro my account.
They are required by LAW to cover funds that are stolen from my account provided i do what I am required to do as a consumer.
1. I reported it the day found out this money was missing. Not a day later. Even though the dates of the transactions are a couple weeks from when I found out about it. Still within 60 days for sure.
2. I informed you in writing, over the phone and through your app. All recorded by me via audio recording of my phone calls to you. Screen recordings of my interactions with you which are in the high hundreds. And receipts of the certified letters I mailed to you. All of which explained that these were unauthorized transactions. And i had zero knowledge of the transactions.
According to federal regulations I have zero liability for these transactions based on these facts. Not only federal law but XXXX 's very own policy, XXXXXXXX XXXX policy and CashApps own policy.
Cash app is 100 % knowingly denying disputes and they are committing felonies in the processes of doing so. Not only that that but they are contributing to the financial oppression of vast amount of Americans but also willfully participating in American rights violations by doing this.
I demand that cashapp be thoroughly investigating for doing this on a missive scale, When it is found that they are doing this you will also find that they are submitting claims for these disputes and collecting money from the federal government as if they had done their part when they have not. Which would make them guilty of defrauding the federal government.
Not only that but i happen to know for a fact that they are charging consumer fees for something tht does not exist. They are charging people fees for the expedited delivery of XXXX which they do not have any control over on top of the transaction fee they charge. Not only that but they are collecting the money for these fees on the back-end after the transactions have been made so they avoid the taxes from their stolen money. All you have to do is look. I know the CFPB isn't going to do anything but I know you will get to the people that will.
Not only are you stealing from the American people but you are stealing from the American Government and for that you will surely pay.
Thanks again CashApp, XXXX
|
| 06/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
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I lost my physical debit card, but thought I only had misplaced it. I noticed there was a charge on my Cash App card that I did not do. The charge was for {$47.00} on XX/XX/XXXX. Right before that there was an declined transaction for {$57.00} and after there were other attempts for {$200.00} and {$400.00} done the next day. All from the same merchant I do not have any other information as to what type of merchant this is besides it showing the name " XXXX '' and the icon showing an airplane. I don't always get the alerts for transactions as the app should do, so I was unaware of this charge until I went through my transactions. The charge had already fully posted by the time I cancelled the card and requested a new one. Cash App support will absolutely refuse to help if it's still pending. When I tried to dispute the transaction on the XXXX of XXXX, I also cancelled the card the same day I did the dispute. This dispute was not even processed by Cash App. I did not receive any correspondence on it whatsoever. It wasn't until I attempted to dispute it a second time that they provided me a response. They let me know that they believed my dispute to be fraudulent and denied it based on documentation they received. The documentation they provided me as proof simply states the physical card was used. Being as how the card was lost and not in my possession, it would make sense the physical card was used. They refused to provide additional information. My replacement card was approved and should be arriving in the mail any day now, however Cash App has took it upon themselves now to retaliate after I mentioned I would be making a complaint and removed my debit card privileges. I only discovered this after a very one sided conversation through email with XXXX who is a XXXX XXXX XXXX. He first went on to provide me information that my card information would return on the app and that I would be able to activate it when it arrived and he was very adamant in proving me wrong and telling me that there was nothing else he could provide me. Then he magically comes back with a response that he reached out to a different department and that in fact my debit card privileges were revoked but they did not provide him with a specific reason. But he went on to speculate that they were for violating cash app terms by completing a false dispute. I don't want to keep doing business with cash app any longer based on nothing more that just these interactions, but I do want my money back for a fraud transaction they will not dispute out of spite and pettiness. Their pattern clearly shows that they are being nothing but vindictive. If my replacement cash card was approved even after I did the initial dispute, why else would they revoke the privileges after I let them know I was doing a complaint. This company needs to be held accountable for the way they treat their customers. They are so used to getting away with their shady and underhanded business tactics, someone needs to regulate them. Who knows how many other fraudsters they helped steal people 's hard earned money.
|
| 03/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
I went to file my taxes and was informed that i have several 1099k forms that's the forms you get when you send or someone sends you money like cash app, XXXX etc.. after looking at them and looking on line i came to find out they were issued to me by square/cashapp/block they are well over XXXX its states that i took p [ ayments over XXXX last year with cards not present that's is Ludacris i have never even seen XXXX in my life i have never had a cash app account i have tried several times to open a cash app but was always denied i was under the impression that i was not allowed because i had a XXXX XXXX XXXX checking account already now its all making sense they would not open a cash app for me because one was already open these notices of 1099ks were all sent to different states and address that i have never resided in or know of and i reached out to square only to be told that they cant find a account in my name not now not ever to contact cash app i have reached out to cash app many many times almost on a daily basis i called live support i hit support i emailed and all they say is they will get a tax specialist to get back w me in 24 hrs well this has been said to me every single day since XX/XX/XXXX we are now almost done with XXXX and they wont even tell me if the account is still open only well if its identity theft we cant give you any info the heck they mean by that its my name its my social this is crazy i never had a cash app not business not personal nothing the thing that's upsetting me no one will even send me a email to acknowledge what's going on here i need them to fix these 1099k and report to the IRS that they were to the wrong person this is holding me up from doing my taxes i really need to get my taxes and i will get fees added for paying taxes late. THEY NEED TO CONTACT ME AND THE IRS IMMEDIATELY i still dont know if the account is closed or still taking payments because i dont know the cash tag to it and they wont give me any info i want all copies of all documents that were used to create cash app account i want the device id number of the device that sent in or took those payments i want the bank account that the cash app was linked to i want the address that the cash app card was sent to i want the location of the devices that accepted these payments.Furthermore the same time these 1099ks wee issued last year some time i have a valid signed and dated POLICE REPORT THAT PROVES I filed for identity theft there were bank accounts as well as many other accounts that were obtained using ny identifying factors after my wallet was stolen at the gym with a drivers license and social security card and my passport my entire backpack was stolen and i have a police report showing that and that i have been in numerous data breaches and also my information such as name ss and all my credentials are for sale right now in this moment on the dark web .I did not list these 1099 k on the police report due to not knowing about them but if need be i can add them please please i beg you to help me in this very important matter THANK YOU
|
| 08/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have had tjis transaction problem with cash app and its reps since XX/XX/2023 my sister inlaw had sent me money in the amount of XXXX dollars to my cash app so i could use my debit card with them for the purchase of a washer and dryer at XXXXXXXX XXXX XXXX XXXX illinois which in the process of the purchase there was a glich ither with the internet there our the card and app anyhow the purchase did not go through on there end and the money now somehow is just gone cash app staits it was recieved by XXXX which my app said as well well long story short the washer and dryer did not get purchased and we had to leave without the money as well do to XXXX checking thier system for my card and for the money to see it didnt go through i then had the mannager give me co tact info to them and thier financial department she did so with no problems i then contacted cash app creating a dispute in the app as i couldebt call because they was closed for the weekend come monday i reached out to cash app about dispute and my problem they then denied the dispute so i contacted XXXX XXXX XXXX financial rep once again when in process of this she had looked for transaction details and not one thing found for the card purchase or the money being rendered bye thier system as i explained to them the issue i was having with cash app the rep had complied and subbmited a letterhead of thier summary staiting thet i had not recieved money from them for purchase refund nore thet any products was rendered bye me along with thier contact info name and personal number and email addres as well for them incase they had any descrepiencies again after starting another dispute for this issue even though i had done all this getting documantation for the problem they still denied my dispute for the XXXX dollars i continude to submit these disputes till this date for this calling and explaining all the problem and even did what theyrecomended on thier own site to reach out toXXXX and ask directly for refund as i did on the app and submited a refund to them as i have proff it was to be refunded vye them cash app stoped the refund and closed my account with them all for following thier site critieria as i have called asking why they stoped the refund back to me and why my account was closed they responded they could not tell me as then i asked for a XXXX they staited they was all bussyas i asked for a corperate office number they didnt have XXXX and was rudley hung up on there is no way of getting ahould of anyone but tier help reps which ither bye email or phone call you get the same thing i am at ends with this issue its not like it was XXXX dollars are something but i have gotten no where with cash app they have not called the rep fir XXXX XXXX nor would they take any info when they themselfs tried to help me resolve this bye calling in too cash app and got the runaround as well so here i am i have all documintation still for all this and this is step XXXX in my ongoing problem to be resolved hopefully i am taking other steps to this as well for a hope thet this gets resolved.
|
| 05/31/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
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I have a checking account with cash app XXXX and route XXXX I use my card to pay for paralegal services from a company XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to draf up a motion for me they did not do the work and I was scamed! I wanted to file a Merchant dispute but they said it was peer-to-peer and did not help me!
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Dear Cash App Support, I hope this letter finds you well. I am writing to dispute a recent transaction that I made on the Cash App platform and request a refund for the payment I made to another user. The details of the transaction are as follows : Transaction Date : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$90.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Payment to XXXX XXXX {$170.00} While I understand that Cash App 's policy generally states that refunds are not granted when the user initiates the payment, I believe it is crucial to consider the unique circumstances surrounding this transaction. I made the payment in good faith, expecting to receive legal writing services from XXXX XXXX. However, XXXX XXXX engaged in fraudulent activity by falsely advertising these services and ultimately failing to deliver the promised work. This blatant violation of trust and misrepresentation is the basis for my dispute.
In cases of fraudulent activity, it is essential to uphold principles of fairness, consumer protection, and the responsibility of financial platforms to maintain the integrity of their services. By solely denying a refund based on the initiation of the payment, Cash App inadvertently risks encouraging fraudulent behavior and eroding the trust of its users.
I implore you to thoroughly review the evidence I have provided, including the attached documentation such as screenshots of conversations and proof of payment. These materials clearly demonstrate XXXX XXXX 's misrepresentation and failure to fulfill his obligations. It is evident that I have fallen victim to fraudulent activity, and it is only fair for Cash App to take appropriate action to rectify this situation and protect its users.
As a user who values fairness and equitable resolutions, I kindly request that Cash App reevaluates its decision and reconsider my refund based on the exceptional circumstances of this case. By doing so, Cash App can reaffirm its commitment to user satisfaction, safety, and the prevention of fraudulent activities.
I appreciate your attention to this matter and your willingness to reconsider the denial of my refund. Should you require any additional information or have any questions regarding this case, please do not hesitate to contact me. I eagerly await a fair evaluation of the evidence and a just resolution that upholds the principles of fairness and consumer protection.
Sincerely, XXXX XXXX XXXX
|
| 09/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
|
|
Received phone & text messages from my credit union fraud dept about malware & unauthorized charges on my online bank account. They has me transfer money through cash app & XXXX XXXX via my phone over 5 weeks, XXXX XXXX XXXX telling me its going to the federal reserve to protect my money while the malware is removed. They were not our credit union fraud dept, but it came up on phone that it was, so I believed them & wanted to protect my money. These scammers called me daily to transfer funds telling me the malware was still causing problems & that it was affecting cash app & XXXX XXXX and need to do transactions so the fraud dept & federal reserve can see what's happening. They said they malware was very difficult to remove & they had outside IT companies helping & that the FBI was involved in this case as well. They said my online banking had the malware & they never asked for my account info, but found out they had my login & managed to transfer my money from savings to checking so the cash app & XXXX XXXX transactions would go through. They also had me buy bitcoin as part of the transactions on cash app. I had 4 accounts linked together & they completely drained my accounts for a total of {$80000.00}, mostly through cash app & XXXX XXXX They told me not to change the account login because the malware would alert the hackers of the new login info, so I didn't try to login & trusted this " fraud dept '' that it was protecting me. In the middle of all this, they unleashed over 1000 spam text & emails daily for a few days that disguised any bank notifications I received. The scammers were also able to add my debit card info into their phones to go on a shopping spree in Florida, but I never gave them my card info. or login info. The shopping spree was reimbursed by my bank. My bank refused to reimburse me for cash app & XXXX XXXX because it came from my phone. I disputed the charges on cash app & XXXX XXXX but got nowhere. I also submitted my case to IC3.gov-FBI, local police department & my bank. There is a local police detective working on the case, but that's all. I asked my bank why they didn't find it suspicious & notify me or stop the transactions from going through when there were so many cash app & XXXX XXXX transactions in a month on my account when I very rarely use these apps & they had no answer. The person calling me daily was a woman, no accent and knew how to use my bank app and walked me through all the transactions on cash app XXXX XXXX XXXX She was very empathetic and calm & nice when we spoke. She started each call telling me I was on a recorded line & she was from the credit union fraud dept. & then ended the calls every time with " Have a blessed day ''. After each transaction, she put me on hold to verify it went through, but told me she was speaking with cash app & XXXX XXXX fraud team to make sure they see the transactions. Only after she didn't call me for a few days did I realize something was strange & went to the credit union & found out we were scammed.
|
| 09/01/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX I called cash app to dispute some transactions. On XX/XX/XXXX I recieved the following email. Recieiving a response approx 24 hrs after I reported, indicates to me that these disputes were no properly investigated as required by law.
Email recieved on XX/XX/XXXX After reporting fraudulent transactions : XXXX XXXX XXXX Thu, XX/XX/XXXX, XXXX ( 1 day ago ) to me Hi XXXX, These are going to be the transactions that will be investigated : XX/XX/23 at XXXX CST {$25.00} XXXX XXXX XX/XX/23 at XXXX CST {$75.00} XXXX XXXX XX/XX/23 XXXX XXXX CST {$31.00} XXXX XXXX XX/XX/23 at XXXX CST {$50.00} XXXX XXXX XX/XX/XXXX at XXXX CST {$40.00} XXXX XXXX XX/XX/23 at XXXX CST {$18.00} XXXX XXXX XX/XX/23 at XXXX CST {$15.00} XXXX XXXX XX/XX/23 at XXXX CST {$10.00} XXXX XXXX XX/XX/23 at XXXX CST $ XXXX XXXX XX/XX/23 XXXX XXXX CST {$20.00} XXXX XXXX XX/XX/23 at XXXX XXXX {$100.00} XXXX XXXX XXXX XXXX XXXX : ref Email response recieved on XXXX XXXX XXXX XXXX XXXX Fri XX/XX/XXXX XXXX ( 1 hour ago ) to me Hi there, This is XXXX with Cash App Disputes. I understand you have some concerns about these payments to XXXX, XXXX, XXXX, XXXX and XXXX.
Based on the information available, our investigation led us to determine that this transaction was authorized by you or someone you authorized to use your credentials and no error occurred. As a result, your dispute has been closed.
Date Status Amount Sender Recipient XX/XX/23 at XXXX XXXX Paid Out {$25.00} XXXX XXXX XXXX XXXX XXXX XX/XX/23 at XXXX CDT Paid Out {$75.00} XXXX Services XXXX XXXX XXXX XX/XX/23 XXXX XXXX XXXX Paid Out {$31.00} XXXX XXXX XXXX XXXX XXXX XX/XX/23 XXXX XXXX XXXX Paid Out {$55.00} XXXX Services XXXX XXXX XXXX XX/XX/23 XXXX XXXX XXXX Paid Out {$40.00} XXXXXXXX XXXX XXXX XXXXXXXX XXXX XX/XX/23 XXXX XXXX XXXX XXXX Out {$18.00} XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Paid Out {$15.00} XXXX XXXX XXXX XXXX XXXX XX/XX/23 at XXXX XXXX XXXX Out {$10.00} XXXX XXXX XXXX XXXX XXXX XX/XX/23 at XXXX XXXX XXXX XXXX {$10.00} XXXX XXXX XXXX XXXX XXXX XX/XX/23 at XXXX XXXX XXXX XXXX {$20.00} XXXX XXXX XXXX XXXX XXXX XX/XX/23 at XXXX XXXX Paid Out {$100.00} XXXX XXXX XXXX XXXX XXXX Additionally, you are entitled to request the documents upon which our denial was based. To initiate this request, please click here ( XXXX XXXX XXXX ). Note : You must click this link on your phone and have the app downloaded to launch this link.
If you would like to open a new claim : a. Call us at XXXX.
b. Follow these steps in your app here ( XXXX XXXX XXXX ) 1. Open your profile and tap Support 2. Tap Something Else 3. Tap Cash Card 4. Scroll down and tap Dispute a Purchase 5. Follow the prompts to Contact Support For more ways to contact Cash App Support, check out https : //cash.app/XXXX.
For your reference, the case number associated with this claim decision is XXXX. We appreciate your patience and cooperation throughout the dispute claim process.
Thanks for your understanding.
Best Regards, XXXX Cash App Support ref : XXXX : ref
|
| 04/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I attempted to use my CashApp card at XXXX on XXXX XXXX XXXX XXXX XXXX, MO to prepay at the pump for gas. The transaction was declined at the pump, a receipt stating such was printed out and I retained. I then went inside to prepay for {$20.00} of gas, at which time the card was declined again. Upon checking my balance on the app I could see that {$63.00}, which was the whole balance that was on the card, was pending to XXXX. I inquired to the attendant who immediately asked me if it was a CashApp card and informed me this happens all the time, which is why they have signs on their pumps that say not to use cashapp cards to pay at pump. I obviously missed those signs. She said there were no transactions on record of any gas being bought at that pump or for that amount. I immediately disputed the charge with CashAppp. I returned to the gas station the following day and spoke with the manager who again confirmed there was not a charge for that amount at or around the time i was there. She told me it happens daily and to give it 10 days to see if CashApp would refund the money. She also explained that it was because XXXX holds {$100.00} when a card is swiped at the pump, since I did not have {$100.00} in the account they declined the sale. However, since there isn't a final amount to deduct from that {$100.00} hold, it gets stuck in CashApps system waiting for that final amount, which in my case, isn't coming. I again reached out to CashApp via their customer service messaging service as the phone number has yet to work. I was instructed to open a dispute for the transaction, which i had already done, and to wait for any further information/requests. I received an email acknowledging the dispute, that was it. I again reached out to CashApp after 10 days via the messaging system as the phone number was still not working. I was then instructed that I had to fill out a dispute form to receive any refund and they did not have any record of the first. I told the next person I chatted with that i had an acknowledgement for the dispute. I was then emailed by someone named " XXXX XXXX '' stating that they had closed the dispute because they hadn't heard back from me within 3 days. The only communication i had received up until then was an acknowledgement of the dispute that did not require any additional information. In fact it clearly states on the email not to reply. She said they would reopen the dispute and gave me the case number. Countless attempts have been made by myself to cashapp to refund the money, now they just flat out refuse to speak to me concerning the matter. I have filled out the dispute form twice now. I've sent copies of the receipt stating the transaction was declined. XXXX has no record of a charge for {$63.00} at or around that time. XXXX has reached out to CashApp several times trying to rectify this problem as it, according to them, happens daily. I just want my money back, I've provided the proof the declined transaction. This is flat out theft on CashApps behalf.
|
| 11/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
I notified Cash App on XXXX XX/XX/2022 that the twXXXX merchants XXXX XXXX issued me a refund of {$120.00} and I also provided Cash App the emails from XXXX XXXX of them verifying that they had already processed my refund. Cash App posted the refund to my account at XXXX EST but took it back and left the {$120.00} pending from the merchant after the merchant cancelled the pending authorization. I have provided cash app with the emails to verify. They have stop responding to me and closed my account because I reported them to the Consumer Financial Protection Bureau regarding fraudulent transactions that I filed disputes on but cash app failed to investigate, process chargebacks for the fraudulent amounts and then denied my claim. Cash app employees are beyond unethical and they do things to customers out of spite or when a customer reports them to a higher authority. Thats not good business. Thats not how companies and business in the United States treat their customers.Their support team lacks knowledge and they never have solid resolutions or answers for customers. They also hard posted the transaction from XXXX after they refunded me the {$270.00} on XXXX XX/XX/2022 because I sent them the email from XXXX XXXX well and it also stated that the transaction had been refunded and that it would be up to cash app on when they would release it to my acccount. Instead of them releasing it they settled it to my account AFTER I provided them the email stating it was refunded by XXXX. They also have failed to refund me on all the fraudulent transactions I reported and then close my account today after they received the complaint from the CFPB. Starting that I broke their terms and conditions. Thats an absolute flat out lie. This company needs to be investigated and shut down or laws should be put in place to hold them responsible for scamming customers and thinking they can just get away with this. They think that because the governement isnt letting them know what they are doing is wrong and they need to be fined for their unethical business practices. Its wrong! I will be taking them to small claims court. Also the supervisor XXXX emailed me and Im thinking she would resolve the issue and she even responded with some Computer generated message. I would be shocked if XXXX was an automated email reasonse that Cash App is putting off like a real human! This company needs to be banned because all they do is steal from customers and receive the credits from XXXX but never post them back to the cardholders accounts. Thats why theyre revenue is up the past few quarters. Because theyre stealing XXXX XXXX and the cardholders when XXXX issues the funds back to accounts during dispute process. They never provide any documentation. They act as if they dont wont to speak with customers after they deny claims. They even reply to customers from an email address that does not accept incoming emails. They bounce back. THIS COMPANY AND ITS WORKERS ARE A XXXX AND A BUNCH OF XXXX
|
| 06/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Subject : Urgent Request for Investigation of Fraudulent Transactions Dear Cash App Support, I hope this letter finds you well. I am writing to express my deep concern regarding the lack of investigation into the disputed fraudulent transactions that occurred on my Cash App account. Despite providing you with a police report detailing the fraudulent activities, I have not received any response or updates on the matter.
First and foremost, I would like to highlight the urgency and seriousness of this issue. Fraudulent transactions not only violate my trust in your platform but also constitute a criminal offense. As a victim of this fraud, I rely on your commitment to resolve such matters promptly and thoroughly.
According to the Electronic Fund Transfer Act ( EFTA ), which is enforced by the Consumer Financial Protection Bureau ( CFPB ), financial institutions such as Cash App are required to investigate and resolve customer disputes within a reasonable time frame. Section XXXX005.11 of Regulation E specifically outlines the responsibilities of financial institutions in investigating alleged errors and unauthorized transactions. It states : " Within 10 business days after receiving a notice of error, the financial institution must investigate and determine whether an error occurred. '' Moreover, the Fair Credit Billing Act ( FCBA ) provides additional protections for consumers facing unauthorized charges. Under the FCBA, financial institutions must acknowledge receipt of a billing error notice within 30 days and resolve the dispute within two billing cycles, but not exceeding 90 days. Failure to comply with these regulations can result in penalties imposed by the CFPB.
Given the aforementioned legal obligations, I kindly request that you initiate a thorough investigation into the fraudulent transactions on my Cash App account. The police report I submitted clearly demonstrates that a crime has been committed, and it is imperative that you take immediate action to rectify the situation.
I understand that fraudulent transactions can be complex to investigate, but it is your responsibility as a financial institution to protect your customers and ensure the security of their funds. I urge you to prioritize this matter, provide regular updates on the progress of the investigation, and expedite the resolution process.
If necessary, I am prepared to escalate this matter further by seeking assistance from regulatory authorities, such as the CFPB, to ensure that my rights as a consumer are upheld and that appropriate actions are taken to address the fraudulent activities.
I look forward to your prompt attention to this matter. Please provide me with an update regarding the investigation within10 business days. I can be reached at the contact information provided above.
Thank you for your immediate attention and cooperation. I trust that you will handle this matter in accordance with the relevant laws and regulations governing financial institutions.
|
| 06/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
On XX/XX/2023, from my Square Bank account/merchant account I went onto the XXXX App and requested a check and/or debit of {$2100.00} to pay my lease at XXXX XXXX XXXX ( please see the attached copy of the check ). Please note that Square Bank debited the funds from my account immediately. I forwarded the check for payment immediately via email XXXX.
On the morning of XX/XX/2023, the assistant property manager came to me and said that they were unable to deposit the check via bank imaging. I immediately called Square and I was directed to XXXX in Square customer service after explaining the situation and emailing XXXX at XXXX a copy of the check. After approximately 90 minutes of my time on the phone with XXXX, she advised that she was escalating this matter to financial engineering to help resolve the issue. I explained that my rent would have a late fee that I would hold them liable for if it was not received by XX/XX/2023. XXXX told me that would get this matter resolved yesterday. At XXXX XXXX I sent XXXX at Square an email and advised that I need the money credited back to my Square account and I would just initiate an ACH transfer. I never heard back from Square until I called again on XX/XX/2023 at XXXX XXXX XXXX ( I will attach both emails ).
This morning I was on the phone with XXXX at Square for 54 minutes explaining this matter once again. I told her that Square needed to deposit the money back into my account with the late fees their negligence had created for me. XXXX advised that once there was an escalation status they could not just terminate and credited the month back to my account. However, she then asked for permission to go into my XXXX app and she suggested that I cancel the check. I told her that Square was responsible for my late fees and she said that Square would not refund me. I asked to speak with her supervisor and she indicated that her supervisors would not help me.
I am in the process of completing my XXXX and a XXXX XXXX in XXXX XXXX XXXX XXXX ; however, I was an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for approximately 23 years and I have never seen more disregard for consumer welfare and unethical business behavior than what I have witnessed from Square. The reason that I used my banking app with Square was due to the fact that I tried to transfer funds to my normal checking account 5 times on XX/XX/2023, and Square was having technical difficulties and was unable to complete the transfers on that date.
Square 's support telephone number is very difficult to locate and it takes too much time for a self-employed individual to resolve the matter. Their fees are very high for the inadequate service that they provide. I request the following from Square : - My late fees for my rent ( {$100.00} ), - My hourly normal fee is {$120.00} per hour and I now have 3 hours invested in trying to resolve their unethical conduct, and - The crediting of my funds ( {$2100.00} ) immediately back to my account.
Thanks,
|
| 05/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/2022 I used a debit card for purchases in XXXX XXXX at XXXX ; XXXX, and XXXX XXXX
At XXXX, XXXX and again at XXXX, a " device '' other than the card in my possession, not authorized by me, known to me or with my consent, was used to fraudulently withdraw funds from an ATM owned by XXXX XXXX XXXX XXXX within XXXX XXXX, I attempted to contact issuer of Cashcard ( debit card ) " Cash App '' to halt and dispute theft. They only have an automated " bot '' on Sundays. No live assistance was available.
I immediately changed PIN. I continued to try to contact Cashapp help.
I then went to XXXX XXXX and at XXXX and XXXX XXXX used the card in my possession to withdraw funds with a time and date stamp for proof of my possessing card and my location,, and I sent funds to XXXX recipients to drain my account should further fraud occur.
XXXX is approx XXXX miles away from where I was located and a XXXX XXXX XXXX XXXX.
The following morning at XXXX XXXX I was informed by Cashapp that I needed to contact the merchant. I contacted XXXX, obtained the name of the credit union supplying and faciltiating the ATM and transactions, tried to contact them and submitted an email to themThey responded two days later, told me they could not help me as I was npot a credit union memeber.. I contacted Cashapp repeatedly, via chat which was scripted and not helpful, via phone to a number that states they will make contact and to wait for this.
I began the dispute process, which is vague and although entry areas are provided for associated transactions, these were not processed with the dispute. I eventually, days later, spoke to XXXX at Cashapp who assisted with the dispute forms, again was told to wait and they will investigate. I waited. I called, I sent requests for help, all came back formulaeic and unhelpful. I was denied provisional funds.
I waited. On XX/XX/XXXX I drove to XXXX to engage with a live person at XXXX, who told me they did not have ATMs in XXXX. I drove to the XXXX pharmacy, took a photo of the ATM used for the fraud, returned to the SCU and showed the clerk the photo. He shrugged it off and said he couldn't help me.
At XXXX I arrived at the XXXX Police Dept, but they had closed at XXXX. I drove XXXX XXXX hour back to XXXX.
No one was following up with my status requests, no one would assist me. The next day, XX/XX/XXXX, I received and email of Dispute Denial.
I have been trying to request documentation of their investigation.
I have written to the Head of Cashapp and Square-whatever it is explaining I am going to pursue this in any and all manners possible, and I believe thios to be an Interstate crime as it involved XXXX and XXXX and I was physically unable to be in both places during the hours of transactions, and that I had physical possession of my card. It has been 19 days and I have no money, no recourse and I have been a victim of theft of funds supposedly secured in a reputable " institution '' I use the term reticently. Thank you
|
| 03/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, This complaint revolves around the app " XXXX XXXX XXXX '' aka the Cash App. It is convenient and low-fee way for individuals to send and receive money to each other, usually instantly regardless of banking institution. My bank is XXXX and my spouse 's bank is XXXX XXXX.
In this case, my spouse and I use the cash app frequently multiple times per month to send and receive money from each other to cover miscellaneous expenses as well as share the cost of bills and services.
In this specific case, on XX/XX/2023, my spouse used the cash app to send me her half our monthly mortgage payment in addition to her half of our car insurance bill totaling {$1300.00}. This is a very normal behavior for us and we have done so without issue monthly for over a year.
Unfortunately the day my spouse sent me this XXXX, the Cash App experienced a massive network outage internally which I believe caused issues processing this payment. This information can be verified by going to the cash app outage status website and looking for incidents spanning XXXX XXXX XXXX and XX/XX/2023. Here is the url : XXXX : XXXX I just got off of the phone with cash app support and was told that there appears to be no issue and I can request an investigation to take place and this investigation takes at minimum ten business days and I will receive an email with the results. I impressed upon the representative ( XXXX ) that this is a large sum of money and we made this transaction well in advance of our mortgage due date to anticipate any processing time and that my mortgage payment was due yesterday and I do not have the money now and that I can not wait ten business days without a guarantee of action. The representative seemed to be reading from a script and would not acknowledge this hardship or the situation and simply said " This is all we can offer you ''. That is unacceptable to me. I did nothing wrong and followed all of the rules and have given the Cash App team all of the required processing time that is expected of a transaction like this ( 3 business days/72 hours ).
The payment was sent XXXX XXXX XXXX XXXX and I have confirmed with my spouse the money was removed from her account. I have confirmed with my bank that no transaction is pending or waiting to be processed. It is now XX/XX/XXXX, over XXXX business days later.
The Cash app indicates the payment was deposited successfully. I am adding the relevant information from the cash app receipt and can also share images and bank statements from both my spouse and I to confirm this claim.
- My Cash app username : $ XXXX - My spouse 's cash app username : $ XXXX - Information from cash app support : cash app investigation reference # XXXX - Web receipt from the cash app for this transaction : XXXX XXXX XXXX from $ XXXX {$1300.00} For home and progressive Friday at XXXX XXXX Deposited Amount {$1300.00} Fee {$0.00} Destination The XXXX Bank Identifier # XXXX To XXXX From XXXX XXXX Thank you for your time.
|
| 02/09/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
My name is XXXX XXXX I am a Square User with email address XXXX This company is holding my funds since XX/XX/XXXX and is claiming that they are using section 12 of Square payment Terms to hold my money and in this letter I will explain to you why this section doesn't come in as to my case.
Going through section 12 of Square Payment Terms, it reads the following " You may not have access to your funds if your Square Account is being investigated, youre involved in a dispute, or for legal reasons ''.
This section mentions about 3 things here which are : 1. Accounts XXXX investigated for high risk transactions 2. Disputes 3. Legals Reasons Explanation Why I haven't breached Square section 12 Payment Terms are ; 1. The first Square payment terms in section 12 talks about investigation for high risk transactions. In my own case, my account is deactivated and a period of 90 days hold policy to cover chargebacks in case of any was placed on my account. Since then there is no transactions coming in to be seen as high risk.
My account has also been on hold with Square for over 12 months and all my funds are intact, then it means there is no risk to be investigated.
2. In terms of Disputes, I want to draw Square attention that all the disputes in my account were finalized and closed many months ago and as such, Square doesn't supposed to hold my funds in pretext of saying they want to cover chargebacks.
3. There is no legal case in regards to my Square account.
Square also mentioned that card payment agreement doesn't allow them to release my money to me in case f disputes I want Square to know that Fair Credit Billing Act of XXXX The Act states that creditors are to give consumers 60 days to challenge certain disputed charges.
In regards to my case, it's over 9 months Square has held my funds and all disputes on my accounts were finalised and closed months ago, and there are no further chargebacks XXXX on my account.
Hence I do not see reasons Square should hold my funds till this time.
In section XXXX of Square payment terms, it says Square has the right to terminate and close account and section XXXX of Square payment terms explains what Square would do when accounts are closed. I will quote the section XXXX Section XXXX of Square payment terms says : " XXXX of your Square Account will cancel any pending transactions. Any funds that we are holding in custody for you at the time of closure, less any applicable Fees, will be paid out according to your payout schedule, subject to the other conditions in these Payment Terms ''.
It says any funds that SquarXXXX are holding would be paid to account owner after investigation. And Square has stated that the investigation means chargebacks and other disputes.
In my case, there is no current active disputes or chargebacks and I deserve to have access to my money held by Square.
I want Square to release my money immediately and tender an apology for holding my money for over 12 months
|
| 10/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hi CFPB, my name is XXXX XXXX. I hope you're having a good day so far. The below information is concerning my experience with CashApp over this last month. The email any records below can be found under is XXXX, phone number XXXX.
This started when two unauthorized transactions were made from my CashApp account $ XXXX. The first was {$15.00} on XX/XX/2022 at XXXX XXXX, the second {$65.00} on XX/XX/2022 at XXXX XXXX. On both these days, I did not receive any XXXX code or email indicating a login was performed, meaning that CashApp failed to notify me of an unauthorized login into my account happening from a device outside my control. I only saw that these transactions took place when I saw the withdrawal from my debit card connected to CashApp the next month when reviewing my bank statement. The only information I had shared with someone verbally at any point in time up until now is my CashApp username ( $ XXXX ), not password or any XXXX code. No sensitive credentials were leaked from my end, indicating some malicious login that was not my fault.
Upon realizing that two unauthorized transactions took place and that my account had been compromised, I called the CashApp support team on XX/XX/2022. I detailed all the information above, but the customer agent continually said that CashApp does not refund money on scams, only unauthorized transactions. I kept reiterating that I did not initiate the above two transactions, but it seems this message did not get across to the agent. I received a response on XX/XX/2022 saying that CashApp believed I authorized the transactions, meaning they completely misinterpreted my call. See XXXX for this email.
I opened a second followup case that same day, being very clear to the agent that I am not asking to be refunded on a scam, but instead am asking to be refunded on transactions I did not authorize due to a malicious login CashApp had permitted. She understood with me that CashApp not requiring a PIN on transactions allowed these unauthorized transactions to take place, and confirmed that she will ensure the case internally is tagged as unauthorized instead of a scam. Yet, I received another response on XX/XX/XXXX completely ignoring this clarification that was made, simply deferring to the first email. See XXXX for this email.
I opened a third followup case the day after, asking to speak to a manager since clearly my case was being tagged incorrectly internally. After waiting on the phone for almost 30 minutes, I was told that no manager was available. Later that day, I received an email explaining that a manager could not override the decision of the first case and that it was final, despite the case being misclassified internally. See XXXX for this email.
I am honestly very frustrated with CashApp in that they keep treating my case as a scam rather than unauthorized transactions that resulted from a malicious login they allowed.
Thank you for reading this extensive complaint, XXXX
|
| 10/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
To whom it may concern, CASHAPP CARD # XXXX XXXX XXXX XXXX EXP : XX/XX/XXXX CVV XXXX On XX/XX/XXXX I was in a hurry to get to XXXX XXXX Airport so I dont miss my flight leaving from XXXX XXXX to XXXX NC to visit family. While I was still at XXXX airport my phone died and I didnt bother to charge cause theres no reason to. Upon getting to NC and making it to my XXXX home in NC I charged my phone n immediately saw several alerts on my phone regarding series of transactions done with my cash app card. I wasnt familiar with the merchants in the transaction or have I done any business in the past with them using my cash app card. First thing I did was look for my card and upon realizing it wasnt in my possession I immediately used the cash app to lock my card and proceeded to contact cash app customers service rep and upon contacting them I was told an investigation will be initiated, the rep told me that I shouldnt worry since I did not authorize any of this transaction and suggested that I file a police report if I can. I contacted the Sheriffs office in XXXX while I was still down there and I was told that since the transactions happened in New York that they cant take a report cause it must be filed in NY. I was communicating with cash app customer service till I got back to New York and they suddenly stopped responding, and to make matter worst they proceeded to terminate my access to my cash app account putting accountability and onus to this financial loss on me. Even in my attempt to file a police report here in New York, the XXXX needed to contact cash app as well as get some documents regarding the transactions but at this point cash app have gone mute on me. I sent them several emails and got no replies. I was distraught and didnt know who to turn to I called the Attorney Generals office and initiated a complaint, the rep at the AGs office suggested that I can file a lawsuit which I did at the civil court office here, and by the way finding the business address of Cash app was almost impossible and finally I was able to locate an address in XXXX XXXX before the lawsuit can be entered in the court, the court put together some documents for cash app regarding the lawsuits and gave me an instruction on how to deliver it to them since they are out of NY state. I sent the package to the sheriffs office in city hall XXXX XXXX to be delivered to cash app office as directed by the court. In XXXX and XXXX of XXXX I was upstate New York XXXX XXXX XXXX XXXX when the pandemic started, the production was shot down and upon getting back to XXXX I saw the lawsuits package sent back to me by the sheriffs office in XXXX XXXX. At this point everything was shutting which included the civil court and I went on lockDown like everyone and put the file away. Being someone who is XXXX XXXX for having suffered a XXXX in XX/XX/XXXX I had to be extra careful with being out in the world however I know that this issue I will eventually reconvene with.
|
| 07/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX, my daughter sent a cashapp transaction of {$150.00} to me but she accidentally sent it to my old cashtag instead of the new one that she had created for me months ago when i got a new phone. The next day after realizing the transaction still had not come through we started looking closer at why. When she went back on her cashapp she asked me to verify mine. Upon doing so is when we realized the mistake. She immediately reached out to her bank to find out if she could cancel the transaction. She was initially told that the transaction had to actually post and then she could file a claim. I in turn reached out to cashapp support and filled out all of the info requested, my name, old cashtag, new cashtag, etc ... .I provided everything that they asked. My first complaint is that it took hours for them to actually respond. This went on from Saturday to Monday. On Monday, I finally was able to get someone on the phone, who basically asked me to repeat or give all the info that had previously given over the course of the weekend. I was told that a decision had been made and due to security reasons they could not do anything further. I questioned the " security '' reasons because i was the one who provided all of the secured info that they requested. Again, i was told there is nothing further they could, they had resolved the issue and the case would be closed. My response was the case is not resolved, there is a {$150.00} in limbo and you have not even offered me any solutions to give to the sender. They then told me that the case is closed and they would be happy to assist me with anything else. At this point I'm furious! the case is not resolved because my daughter is out of {$150.00} and so am I because she was reimbursing for an expense that i had covered for her the previous week. By now I'm livid and i feel like they give you the run around purposely so that they can keep your money. My daughter reached out to her bank again because by now the transaction has posted and the money has been deducted from her account. Her bank XXXX told her that it is the merchant 's ( cashapp ) responsibility to issue the funds to me. I have threatened this entity and still no one has tried to resolve this issue for me. Also, when you're trying to resolve issues you're talking to a cashbot, not an actual person. The responses they send back are generic and not specific to your request. And when I finally was able to speak with someone they blew me off not willing to offer me any further info. Or to tell me what other info I could provide to them to prove that i am who i am and that this transaction was misplaced.
My daughter 's bank XXXX said that if CashApp would issue a letter about the claim then XXXX would reverse it and refund her the money. Well guess what, my daughter reached out to CashApp for a letter and she has gotten no response, nothing! In this day and time who has {$150.00} to play with. I need my money. PLEASE HELP.
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| 11/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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|
Web |
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I began process of opening an account with Square so that I could accept creditcards. I am opening a new mobile business but I did not have a website, or even company name yet.
I entered XXXX XXXX to simply get account started. I received notification that my account was open and I could begin accepting payments. I processed a {$1000.00} payment from my own credit card to test their system ( I checked online to be sure this was allowed ). Payment was accepted.
I received email requesting more information about my business. The information was geared at selling me XXXX and was not necessary for them to have. I answered questions with as little detail as possible to stop them from selling more XXXX.
I then received email requesting 3 months of bank statements despite having told them this was a brand new business that I was starting. I was furious at the invasion of my privacy. I had declined to link my bank account with them ( said optional ) but I had provided credit card which was verified to accept payments.
I contacted support and was told I would have to provide bank statements. This totaled over XXXX pages and I told them it was failing every time I tried to upload documents. I asked for a fax number. They refused and said I must upload. I did upload all the documents but I could not tell if they all went through. I received a confirmation on the site but it did specify the number of pages or files that went through.
I received email that my account was deactivated and the decision was final. No further information was given. I called Square and was told by agent that they did not have to tell me why they made that decision. They said decision was final. I explained that I wasn't sure if my documents uploaded and that I had not engaged in any fraud. I said there must be a mistake but how can I address this if you won't provide any information. They replied they didn't have too. They then said the {$1000.00} transaction would remain suspended for XXXX months ( though payment went through on my credit card ).
I have since tried to contact Square through chat, text, and phone. I am blocked from speaking to anyone. If I try the chat, it simply says there was an error or leaves me on infinite loop without connecting. When I call I get message that I have been denied an account and to check my email and spam. The email they are referring to says nothing but what I said above.
These are my issues : 1. I have never been accused or been involved in fraud of any kind.
2. I found out later with XXXX XXXX that my account had been below XXXX because of a fraud by an online company. That was resolved but I could not tell Square this. I have never had a negative balance before that.
3. How do they have the right to hold funds for 3 months when the consumer is paying interest on that payment?
4. How can they refuse to provide any information about why the account has been deactivated? This is against Due Process!
|
| 11/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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|
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Web |
Servicemember |
|
I have been trying to use my cash app for many years now. Last week I was on my facebook page and a XXXX XXXX sent me a friend request. I accepted it and the next thing I know this profile asked me if i needed XXXX dollars? I said yes and asked where these funds would be coming from! I was told FEMA funds. I was asked if I have cash app and what my cash tag is? I sent XXXX XXXX my XXXX XXXX. Next thing I know I receive a screenshot from my cash app profile! What I mean is someone took a screenshot of my XXXX pending cash app deposit and the screenshot showed they were logged into my account. This XXXX XXXX sends me a message on messenger saying the funds are actually from a cash app business account. This raised my suspisions. Cash app tells me I have to verify my account to receive my XXXX dollars. XXXX tells me I have to send XXXX dollars to receive my deposit. I asked if the funds are actually coming from an account of mine? I get back on my facebook page and this XXXX XXXX profile was posting on my page, in my story line, and the screenshot from my cash app account was already posted on my storyline with the song this is how we do it! Next thing I know posts start showing up on my page showing receipts for XXXX, XXXX, XXXX, XXXX, up to XXXX sent from my cash app account to people I do not know. And this XXXX XXXX profile is telling people to get in touch if they want some of my money! I blocked the XXXX XXXX profile who I am 99.9 % sure is actually XXXX XXXX and XXXX XXXX! XXXX XXXX and XXXX XXXX have been fraudulently using my accounts for way to long. XXXX actually died a year or two ago. A month or two ago I ran into XXXX XXXX and he told me about a program helping people. A XXXX XXXX XXXX is who showed up on my messenger and XXXX. I was told I qualified for XXXX just had to pay XXXX so I blocked the profile which again I believe was XXXX XXXX and XXXX XXXX fraudulently using my accounts. So I am in constant contact with cash app through this and I told my cash app support I also have $ XXXX, $ XXXX, $ XXXX and others. Cash app tells me they will not grant me access to my XXXX XXXX or my XXXX XXXX, or XXXX XXXX for security resaons! While in my cash app I went to the search window and found XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and sent multiple messages to XXXX and XXXX and the support page in my cash app. Still no response about any of the other accounts. Why would I not be able to use my cash app accounts? When I downloaded my cash app in 2021 on a new phone of mine my cash app greeted me as XXXX XXXX! Nothing was done and still isn't! I want this fraudulent use of my accounts stopped! I have filed hundreds of reports with the CFPB and never received any refunds! I hope this is not another waste of my time with ths cfpb! Why have never received a refund when the cfpb claims it pays back money stolen to consumers?
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| 05/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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*NEW CASH APP EMPLOYEES SCAM* On the XXXX of XXXX I used the Cash App card for a purchase amount of {$72.00} at " XXXX '' XXXX
That amount was taken from my cash app balance that I specifically transferred over from my XXXXXXXX XXXX XXXX. The items were delivered within the next few days to one week.
Today my cash app balance was {$7.00} and I transferred money from my XXXX XXXX XXXX into Cash app in the amount of {$50.00} bringing my total to {$57.00} and I made a purchase. I then transferred {$100.00} from my bank to the Cash App card minutes after. I refreshed the Cash App but my {$100.00} was missing. And instead my balance was {$28.00} meaning that {$72.00} was taken from my account. This is my yet another scam from Cash App companies by its employees that I have began to recognize as a pattern. A week ago my balance was {$12.00} and again I made a transfer but after I refreshed my cash app I noticed it was {$9.00} short. I was able to call and speak to a live person and the person told me that there was a transaction that, " XXXX '' put an authorization on the amount of {$9.00} but decided to release it back into my account and I supposedly used it and so a month later they were taking it out to repay " XXXX ''. This individual emailed me images of my transactions and the highlighted areas showed these supposed issues and I asked if there were any other of the same kind of issues and the agent checked very thoroughly and said they were none, however today chatting with an agent online they attempted to use the same premise with me about my {$100.00} deposit and I explained that I 100 % did not believe them and that I had already been given this speech and I was already told there were no other incidences like this and that the other agent had given me transaction record, but this agent " XXXX '' offered me no solution or help and maintained that there is nothing else they can do so my money was gone.
For such a larger amount I insisted that I be refunded that they were falsifying records and finding yet another way to take money from people fraudulently. I contacted XXXX and XXXX said they were paid on the XXXX of XXXX through the XXXX of XXXX for these purchases and gave me dates and times amounts and transaction numbers and that they had not reached back out to Cash App company to complain about not being paid. The agent also escalated this to the financial department who will get back to me this week but from what she could see I didn't have an outstanding balance through my financial institutions for any purchases.
In the past years if I became negative with the Cash App company, it would show up whenever the page loaded right away. Neither transaction that I spoke of showed a negative balance on my cash app page nor did I get any communication from their company regarding this happening.
These people must be stopped and I recommend that their company be closed down.
|
| 08/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
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On XX/XX/XXXX, around XXXX, I tried to pull money from the atm at XXXX XXXXXXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Oklahoma XXXX ( XXXX ). I attempted to withdraw {$160.00} from my CashApp debit card ; however, no money came out of the atm.
The atm was buffering for a while and I began recording this action. As I was recording this on my cell phone, I received a phone call that stopped the video. I looked up at the atm and an error message populated stating, there was a problem dispensing cash. Please contact your bank.
I tried to call CashApp, as it was the weekend, the contact center was closed. I was able to start a chat through the app, but it was an hour wait time to chat was a rep. Finally, a rep came on the chat line, and I told him what happened, and he sent a link to start the dispute.
I gave them all the information that they requested ; however, I was not able to send the video with the original dispute because the only option I had was to send a file. But I only had a video. My cash app account was debited {$160.00}. My debit card was debited with a {$2.00} fee and a {$3.00} fee plus the {$160.00} even though I didnt get the money.
Monday ( XX/XX/XXXX ), I called CashApp because I wanted to speak with a live person. I spoke with XXXX. I advised her that I had spoken with a XXXX XXXX rep before calling CashApp and the rep advised me that my bank will have to contact them to start the claim process. The rep from XXXX XXXX advised that CashApp will have to initiate the claim and all they will have to do is an audit on the atm ( which usually takes up to XXXX ). XXXX started a new dispute and advised me that I should get an email if they needed the video or more information. I never received an email requesting anything. I did receive a denial email though.
I have several claims for this issue because I have been constantly reaching out to CashApp. I keep getting denied and I do not understand why. I have done everything that I know to do. The only way you can speak with a dispute rep is through email. Once a dispute is started, no rep will help. They can only start a new dispute. When I start a new dispute, they say that the original dispute was denied, and they will not respond to any of my questions about this case. They continuously say, is there another issue I can assist with. Therefore, letting me know that they are not going to continue to discuss this issue. I am getting nowhere with my case.
I spoke with another agent on Monday ( XX/XX/XXXX ) that advised me that claim number XXXX is still being investigated and I should hear back on the claim sometime this week. He asked me to attach the video I had at the ATM when the error occurred, and I did. I received a denial for the claim again. I am confused because I am receiving lots of claim denials for claim numbers that have nothing to do with my original Claim.
|
| 04/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with overdraft
- Overdraft charges
|
|
Web |
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The transaction ( s ) in question. Did they pend before not being successfully completed and if so for how long? While they pended I had an altercation with someone I owe as a result of my money being absent at the time I needed to pay someone something. I have been assaulted as a result of the transaction ( s ) pending even though my account did not have enough funds to make the purchase. I exited out of my browser and closed the tabs relating to the creation of the transaction ( s ). Re-entered the browser and went back to the tab after closing them down completely along with the app completely. Each time I was shown the total to be money ( s ) totaling {$10.00} not {$29.00} not {$24.00} or etc. I got into altercations in which at I wasnt able to remove myself from the situation because I was pent down and having an XXXX XXXX paired with a XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX and I could not remove myself from the situation because my life was being threatened by my body because of the unavailable cash that Cashapp made an authorization hold possible that I couldnt pay XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to my understanding and even then I didnt know if I would wake up or not after. These transactions were made not peer to peer, but was made with their cash card. I do not have a borrow allowance and the cash balance did not reflect that to be able to cover the full price of the transaction ( s ). Cashapp says these transactions were voided, but whether they were voided or canceled by the merchant or the card company after I, the cardholder, already pleaded to have removed and returned was denied. Whilst that was still happening my injuries incurred and are still incurring. Does the company Cashapp deny that at the time of this happening that I was injured and that is because of Cashapp posting cash for these transactions in which was never supposed to be posted in any fashion or reasoning? Cashapp has evaded this question to no avail to Local and Governmental Authorities. This whole ordeal has caused me a great toll of emotional distress and pain and suffering. I want a resolution of {>= $1,000,000} for the Cost of Preventing a Fatality. {>= $1,000,000} for the Emergency Implemented Value of Cost of Averting a Fatality. {>= $1,000,000} for the Value of My Statistical Life {>= $1,000,000} as for what is satisfactory to ( me ) about this situation NON-NEGOTIABLE due upon the acknowledgment that these transactions ever pended. Whether the transaction ( s ) were voided or canceled Cashapp can not deny that the injuries that I incurred occurred because of them. Cashapp has allowed the theft of my cash whether retrieved hostilely or civically or not, the emotional state and well being of my person was injured before the cash was retrieved and that is because of Cashapp. Cashapp has to remedy that.
|
| 05/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
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A woman got into my cash app and stole all of my money. Sent {$530.00} of my money to herself. I have reported to cash app and nothing is being done about it. I have been hung up on, denied access to a supervisor or manager multiple times. They were suppose to start an investigation but I can not seem to get any information about if the investigation is happening or any updates on my case. The case number for my cash app investigation is XXXX. The money that was stolen was the rest of my rent money and I am now facing eviction because of this matter. They keep saying they have no information or updates about it. I have not only researched the lady 's cashtag that she sent my money to but also found her XXXX and found her email address. Her location and also have evidence from her relatives and close friends that she has done this to people before. Which I have also submitted to cash app. When this happens to other customers they issue a provisional credit while the investigation is ongoing, not only will they not issue me a provisional credit but they will not answer my question as to why I can not receive one. When they finally did they said certain criteria of my dispute has to be met. So I asked what do I need to receive it and now they will not answer me at all. Can anyone someone please help me. I have all the evidence. Every transaction, time and date. I also have where it was reported that my cash app was accessed by a new device in another city I have never been to. Also the location is where the last lived who done this to me. Cash app will not help me on this matter or give me any information regarding my case. My name is XXXX XXXX. If anyone can please reach out to me and help me on this matter. I have a XXXX XXXX XXXX daughter and a XXXX XXXX XXXX son. I am a single mom, I can not be homeless with my kids because cash app will not investigate or issue the provisional credit like every other customer. I have no family or friends nowhere to go if my kids and I get evicted. I literally have proof from friends and family showing that they issued them provisional credits when things like this happened to them. I don't understand why they are treating me like this. No one will answer my questions through the cash app support over the phone, the app, or the email. They keep making me answer the same questions and will not give me ANY info about my case or why I can not receive a provisional credit. Please help me? I was told 2 days in a row that I could not speak to a manager or supervisor, I called multiple times each day. I emailed. I contacted cash app support both through phone and the app. Please help? I have any and all the evidence ready to go. This is heart breaking and making me feel like I am not as valuable as every other customer or human being. I asked to file a complaint and the rep hung up in my face. Please help.
|
| 08/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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On Friday XX/XX/22, I woke up to check my bank balance as I get direct deposit and had many bills to pay. I saw that Cash App, a money service app that I use to send money back and forth with my daughter, initiated two transactions from account, one for {$10.00} and one for {$1000.00}, a total of {$1000.00}. My phone was also being spammed by a Cash App pop up that I could not stop. After looking online, I found that it could be because of the NFC feature on my phone. I checked it and it was on, so I turned it off. I never use this feature and have never had something like this happen to me. I turned it off and the Cash App pop ups stopped. I found that the money that had been taken out of my account was in my Cash App balance. I had to initiate a payout of these funds back into my own bank account, the same account it was taken from. I had to choose the expedited option which charged a {$17.00} fee to put the money back into my account. I did not have the ability to wait until Tuesday for the standard payout option which would not have charged a fee as I had several bills due that day. I notified Cash App that same day of what had happened and that I did not initiate or authorize these transactions and requested a refund of that fee. Because I did not initiate the transactions to begin with, I feel that my request for the refund of that fee was reasonable. I would not have had that fee had these transactions not taken place. To be clear, I had no automatic load feature turned on, and there was nobody that had my password or authorization to make transactions out of my bank account or Cash App account. I have been dealing with this issue with Cash App for 5 days as of today. Today they closed their " investigation '' stating that I had to have done it or let someone do it, so there was no error and they weren't refunding that fee. Yes, I was very upset and used inappropriate language. They said they were closing the claim and I could open a new one if I had more information. They provided a phone number to call. I called and spoke to someone by phone who also ultimately said that since I chose the expedited payout and agreed to the fee, they would not refund the fee. I continued to tell them that I did not authorize the transactions in the first place and I had no choice but to use that option. I do not believe this is fair or appropriate. I woke up to all of money being taken out of my account by Cash App without my knowledge or consent, and I do not believe that their response is appropriate. It's no longer JUST about getting that fee refunded. It's about the unethical practices that I believe Cash App took, and their lacking " support '' in this situation. I have screenshots of my entire conversation as well as of the transactions. While I do want that fee refunded, I want Cash App to be held accountable for this incident.
|
| 10/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
on XX/XX/2023 i made a purchase at XXXX XXXX in XXXX XXXX, New Jersey and used {$160.00}. on my cash app card as well as cash in my pocket to pay for the purchase. Prior to making the purchase I realized that i did not have enough cash to pay for the entire invoice. at that point I had my father cash app me {$90.00}. When I paid, initially the money from my father had not been added to my cash app card and the paymnet declined, i forget the exact amount i attempted to charge on my cash app card at that time. I contacted my father and found that he did not complete the cash app transaction. When the credit was added to my cash app balance, i went in and paid for the purchase, using cash and {$160.00} on my cash app card, this amount was different from the original amount that declined. I dont remember the original charge amount, i was unable to access it on my cash app card and cash app online chat over the past few hours was also unable to provide me with the declined charge amount. ( and im sure they could see it on their end ). When they ran the cash app cash card for {$160.00} the amount was deducted from my balance and i never had any reason to look at the charge again. Cash app claims that a portion of that charge was later credited back to my account and I used it. They also stated that XXXX XXXX reran a portion of that amount at a later date and it caused my account to mysteriously be overdrawn last night for XXXX XXXX. As i recall i had {$1.00}XXXX XXXX XXXX and possibly some change in my cash app balance last evening XX/XX/2023. I had my father transfer {$40.00}. XXXXXXXX XXXX to my cash app card around XXXX XXXX XXXXXX/XX/2023 and when i went to used my card for {$25.00} it was declined. that is when i looked at my cash app on my phone and it showed me an overdrawn balance of XXXX XXXX When i contacted cash app by chat, they claimed this off the wall story about the XXXX XXXX transaction. However, i did not notice any problem with my cash app balance at all until the prolem last night occurred. I requested that chat with a manager and the chat session representative would not connect me last night. I attempted to contact a cash app supervisor this morning and they would not connect me with a supervisor. at some point in my account, cash app charged me {$160.00} again for the XXXX XXXX charge. the only transaction i have from mr.driveshaft is dated XX/XX/2023.
Not only did they charge me twice, they were unwilling to have a supervisor even discuss the issue with me. In dealing with cash app over the years i find them to be a very irresponsible organization. I also find them very willing to support those who scam on the internet and unwilling to be unhelpful in resolving account issues that may occur from time to time Cash app owes me {$160.00} Please advise, me as to the status of this issue.
Thank you XXXX XXXX
|
| 07/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
We are a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. We just started using Square.com for CC and checking expenses for company. We only have 6 transaction on the ledger as we just started using it. on XX/XX/XXXX we transferred {$500.00} into account for operating expenses. Went to try and purchase Feed for our livestock. It was declined 3 times. Called and they told me my account was under review. the next day got a email stating the account was deactived and they will hold our funds for 90 days before returning. We have had XXXX goats die ( {$500.00} ), had to cancel 4 classes ( {$2000.00} ) plus the {$500.00} they are holding. This is my last attempt before getting a lawyer. I contacted and filed a complaint with the XXXX as well as the Attorney General of TN. XXXX got reply that they will investigate it, note only one goat died at this time. the next day another one died because of this. I immediately logged into XXXX and reported that I did not accept the resolutions. This was the reply from them and what I wrote back.
From Square : Hi XXXX, My name is XXXX and I am a Manager with Square. I am reaching out about a XXXX XXXX XXXX complaint that you filed on XX/XX/XXXX. I am currently investigating this issue, but wanted to make contact with you. I will follow up again once I have more information about the situation. If you have any additional questions related to this issue, please respond to this email directly. I am happy to help.
Regards, XXXX ( she/her ) Complaints Manager | Square Customer Success ref : XXXX : ref My Reply : From : XXXX XXXX XXXX Date : XX/XX/XXXX XXXXXXXX XXXX Subject : Re : A Message from Square Support To : Square XXXX Cc : Yes it has been a nightmare I have only used it for like 6 transactions and just started using it for business expenses. We have no reason why it was deactivated. We now have our feed bill for our XXXX XXXX XXXX XXXX XXXX in limbo. It now starts transfer in progress. But every day keeps changing the date started out pending transfer on XXXX next day it changed to XXXX and today changed to XXXX. We are a XXXX XXXX that relies on donations and operating expenses which two of our goats have does since this. And we had to cancel 4 classes as we teach the youth about XXXX XXXX and sustainability. There was money moved there to test debit card. Then there was a test transaction from website then the feed expense which was denied 3 times even though we moved money into it for this expense. We need that money released so we can feed our animals. Right now we are at a loss for about XXXXXXXX XXXX for the goats. XXXXXXXX XXXX for the classes canceled and the XXXX tied up in limbo. We need a resolve in this matter as if we loose one more animal there will be a lawsuit drawn up.
Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On or about XX/XX/2023, while completing tax filing, I went through my CashApp monthly statements, finding 364 fraudulent and unauthorized transactions totaling around {$1700.00}. I submitted transaction disputes via phone, email, and CashApp mobile app. After 8 weeks only {$210.00} has been refunded. The refused to refund around 300 transactions that disputed. They were from a compilation of about 20 different merchants. A handful of the merchants were charging small transactions from $ XXXX {$3.00} hundreds of times in a single day. Others would charge random amounts from $ XXXX {$450.00}. When I looked up these merchants doing the fraudulent charges on my CashApp debit card I found bogus web companies with vague business descriptions ; no shopping cart mechanism to support the fact that the were ever selling a product or service in the amounts I was charged ; or selling anything at all. They were front companies for scam operations.
The scary part about this is that I saw card transaction attempts from some of the same merchants on my replacement debit card [ even ] before I activated it. I questioned CashApp how anyone would have access to my new XXXX debit card number before it was activated. They did not reply, shut off the replacement card, and sent me a second replacement card in XXXX.
I've been heavily and aggressively since XXXX. They've been giving me the runaround, sending copy/paste email templates with out-of-context email responses, requests for information they'd already been provided back in XXXX, and lied to me over the phone saying the fraudulent transactions were being investigation ( later to find out via mobile app/email support agent that they'd not been submitted for review ) ; and at XXXX point CashApp went insofar to deny me a refund for these transactions, saying they were authorized, despite the card payments being made with a debit PIN without the card holder present.
In XXXX I filed complaints with the XXXX XXXX XXXX, Consumer Financial Protection Bureau, and the California Attorney General ( Consumer Fraud Unit ). Also, a friend whose a private investigator gave me email contacts to the executive managers at CashApp 's parent company Block , Inc. and XXXX in XXXX XXXX, California. I'm a resident of California, also.
CFPB told me to file an additional complaint with your office. No one at CashApp or XXXX have responded. I have a paper trail of email communication and transaction history to support this claim. I fear that other CashApp users are experiencing this same problem. Additionally, I believe that CashApp staff has something to do with this scam. This is too ubiquitous and I did not give out my debit card number to dodgy websites ; or loss my debit card, or have it stolen.
Your assistance on this extraordinary matter is appreciated.
Thanks and regards, XXXX
|
| 04/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My cash app account was fraudulently accessed and I was locked out and XXXX dollars was stolen from me due to no fault of my own. The only possible way that this could of happened to me is because I am one of the users who's data was compromised by block inc who owns cash app. Because the company did not secure their users information properly my account was able to be accessed and money taken out of my account and there was nothing I could do about it until I got in touch with cash app support. I will explain. On XX/XX/XXXX I get an email from cash app saying my account was accessed from a different or new device at XXXX near XXXX XXXX I live in XXXX Texas so that right there should something. Then also on XX/XX/XXXX at XXXX my email address was unlinked from cash app locking me out of my account entirely. I contacted cash app support as soon as I realized what happened and it took days for cash app support to finally respond back to me. I had over XXXX dollars in account before I was locked out of the account and then my email address was unlinked from the account on XXXX. It took days and days for me to finally get a response back from cash appp because I had to create a whole new account just to get someone from cash app support to finally help me. I told cash app support what happened to me and I was able to finally regain access back into the account on XX/XX/. Not even 6 minutes later somehow my email address was able to be once again unlinked from my account and I was locked out of the account for the 2nd time. Please keep in mind this is the same cash app account that cash app support had just granted me access back into just 6 minutes earlier. When I was locked out of the account for the 2nd time I had XXXX dollars in the account still. When I was finally able to get a hold of cash app again about this matter i explained to them what happened but no one would listen or even attempt to try and help me .now I am told that there is about XXXX bucks in the account and that I need to calm down. How can the XXXX grand I had in the account yesterday XX/XX/XXXX just disappear even though I have proof that my account was accessed fraudulently without my permission? How can it just be lost forever? How is that okay? Had cash app not had the data breech I would not even be in this horrible situation in the first place. 2nd had cash app done there job whenever they were able to give me access back into the account and taken off the other emails or phone numbers etc. I wouldn't be writing this email either. Some how 6 minutes later my email address was unlinked and I was kicked back out. Now fast forward to today cash app is telling me I only had XXXX dollars on the account left. When the day before that 9 hours previous to be exact I had XXXX american dollars. What happened to all of my money?
|
| 09/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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On XX/XX/XXXX, I received a bank teller alert on my messages from my bank claiming that someone had attempted to authorize charges on my account. I believed it to be a true alert since they knew my information and unbeknownst to me were impersonating XXXX XXXX, 2 minutes later I got a call from the Fraud department of my bank where I talked with someone who claimed to be a fraud specialist for about 20 minutes. They notified that someone in Massachusetts had attempted a total of 9 transactions on my account. 1 through XXXX and 8 through cashapp and for security reasons I had to directly authorize the transactions with the memo ( REFUND XXXX XXXX XXXX ) so that the bank would block them from processing and verify that I was not the one attempting the transactions, after asking many questions under so much duress and stress I believed this person to be truthful and complied. I authorized the XXXX payment. Then they asked me to verify my phone and email to conduct a personalized video call so I wouldnt have to share my information electronically which and gave me the name XXXX and XXXX badge number XXXX as insurance that they were a legitimate specialist. Fair enough I received a XXXX call a few minutes later where they instructed me to share my screen and go onto cashapp to directly authorize the remaining 8 transactions for security reasons. They assured me multiple times that my account balance would stay the same and even had me sign out of my online banking app because my account information was compromised. They told me to authorize the transaction and same as the XXXX to go to Pay and put the exact amount that was being attempted and to put the memo as refund with a different XXXX digit number each time. This all sounded legitimate at the time and I didnt pick up on any red flags until the transactions processed. After that they told me to log on to my online banking with a one time password that they provided but before I received the username they hung up. I proceeded to call back on the same Fraud department number where this time an actual representative answered and let me know Id been scammed. I immediately reported and requested the money on cashapp through the app support and blocked my card to issue a new one. I filed a dispute once the transactions cleared a week ago however the bank has decided to decline due to the transactions being directly authorized. I was told that nothing else can be done but to contact Cashapp or law enforcement. I called cash app support and they said the same thing as my bank. I am humbly writing to ask for any more help for what can be done because Ive been scammed of {$1500.00} and am in deep sorrow. I was also told to request a refund with the recipient which I did and obviously they declined it immediately because they are also apart of the scam.
|
| 05/13/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
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Web |
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So I funded my cash app card with XXXX dollars. On XXXX that was to be able to place an order for delivery with XXXX. I went to place the order and it declined the transaction.and I believe also cleared my cart. So I went back to cashapp and the money was gone. I contacted customer support they said it was XXXX. And I went round and round until.finally a lady at XXXX corporate said she found the transaction said it was a ghost order. And that they were releasing the funds and it was up to cashapp to get the money back to me..so I go round and round with cashapp. They finally admit that it was them who had a glitch in their system.that paid merchants for transactions but didn't remove the money from my acct.. I never had any extra money in my account.and furthermore.i think it's highly unfair and maybe not even legal to them weeks later without notifying me to just take money earmarked for groceries. They denied it first and could have told me the truth because it has happened to many ppl according to walmart.who has tried to help their customers affected by this glitch even going to far as to have a three way conference call with XXXX cash app and the customer.but cashapp quit answering calls that included XXXX. They could have told me and shown me where the money wasn't received by them but instead they just decided to lie and be sneaky and I'm not having it. They have now taken around {$140.00} from me in the past few days.and the odd thing is that somehow my account is in the negative XXXX dollars and some change. If they can do that they could have posted a negative {$140.00} dollar balance.sent me an email called me or something..but back to the point is I don't recall my account having more money than it should have. It's crazy. It's also not my problem if you had a glitch and didn't take your money that is a you problem. If I preform a service for someone and refuse payment or say i got paid.and then try to go back 2 or three weeks later and say btw you owe me x dollars That ain't gon na fly..I know you guys have just finished litigation with cashapps parent company over their lackadaisical approach to fraud and other criminal enterprises. I don't think they learned anything. I would appreciate any insight, advise, input, intervention, or help of any kind you can offer. I'm not the only one experiencing this. Oh and also though cashapp knew they had a glitch they encouraged I guess one could say for me to dispute the charge with XXXX. There was no recorded transaction with XXXX. They did have that XXXX something dollar amount held. Anyway it's quite confusing and if someone would like to set up a time to speak over the phone so I can disambiguate and articulate myself to where it's easier to understand what has transpired I would welcome that.my number is XXXX thank you for your time.
|
| 03/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
|
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My cash app account was fraudulently accessed and I was locked out and XXXX dollars was stolen from me due to no fault of my own. The only possible way that this could of happened to me is because I am one of the users who's data was compromised by block inc who owns cash app. Because the company did not secure their users information properly my account was able to be accessed and money taken out of my account and there was nothing I could do about it until I got in touch with cash app support.
I will explain. On XX/XX/2023 I get an email from cash app saying my account was accessed from a different or new device at XXXX near XXXX XXXX I live in XXXX Texas so that right there should something. Then also on XX/XX/223 at XXXX my email address was unlinked from cash app locking me out of my account entirely. I contacted cash app support as soon as I realized what happened and it took days for cash app support to finally respond back to me. I had over XXXX dollars in account before I was locked out of the account and then my email address was unlinked from the account on XXXX. It took days and days for me to finally get a response back from cash appp because I had to create a whole new account just to get someone from cash app support to finally help me. I told cash app support what happened to me and I was able to finally regain access back into the account on XX/XX/2023. Not even 6 minutes later somehow my email address was able to be once again unlinked from my account and I was locked out of the account for the 2nd time. Please keep in mind this is the same cash app account that cash app support had just granted me access back into just 6 minutes earlier. When I was locked out of the account for the 2nd time I had XXXX dollars in the account still. When I was finally able to get a hold of cash app again about this matter i explained to them what happened but no one would listen or even attempt to try and help me .now I am told that there is about XXXX XXXX in the account and that I need to calm down. How can the XXXX XXXX I had in the account yesterday XX/XX/2023 just disappear even though I have proof that my account was accessed fraudulently without my permission? How can it just be lost forever? How is that okay? Had cash app not had the data breech I would not even be in this horrible situation in the first place. 2nd had cash app done there job whenever they were able to give me access back into the account and taken off the other emails or phone numbers etc. I wouldn't be writing this email either. Some how 6 minutes later my email address was unlinked and I was kicked back out. Now fast forward to today cash app is telling me I only had XXXX XXXX on the account left. When the day before that 9 hours previous to be exact I had XXXX american dollars. What happened to all of my money?
|
| 10/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
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I work for a member of XXXX who was the unfortunate victim of identity theft and the criminal opened a CashApp card using the victim 's information. I mailed a formal dispute with all of the required documents under the FCRA to have to account confirmed as fraudulent to CashApp on XX/XX/22. After no response from CashApp I attempted to call them on XX/XX/22. The first issue is that CashApp will not allow people to wait on hold and will only allow a call back. However, upon their first call back they played a recording stating they're sorry they missed me and disconnected the call. After my second attempt, upon their call back I spoke with a representative who did not provide their name or identifying information. I explained that my member was the victim of identity theft and I needed an update on the formal dispute I mailed to them. The rep asked for the phone number or email on the fraudulent account. I tried to explain to the rep that a criminal will not put the victim 's real phone number or email on a fraudulent account so I don't have that information. The rep claimed he could not help me. I asked for a supervisor and the rep stated he was unwilling to get a supervisor and hung up the phone. Upon my third attempt and call back I spoke with a rep named XXXX. She would not provide any additional identifying information and would not let me know the rep I previously spoke with. I explained the situation and that I would not have the phone or email listed on the fraudulent account, however that I have formally submitted all the documents required under the FCRA to confirm an account as fraudulent and that CashApp is required to confirm the account as fraudulent upon receiving these documents. XXXX put me on hold for some time and then asked for the XXXX tag on the card. I advised I do not have this information either but I could provide the victim 's address, DOB, or full SSN. XXXX refused to take any of that information. I asked for a supervisor again. XXXX refused to provide a supervisor, but said she would have a supervisor email me back. I provided my email address and advised I would be reporting their company to the CFPB. XXXX did not seem to care about that. I did not receive an email from a supervisor. Instead, I received an email from XXXX asking for the same exact information she asked for over the phone. After all of this extremely unprofessional conduct and blatant violations of the FCRA I decided to file this complaint. I have attached the dispute paperwork that I sent CashApp on XX/XX/22 along with the email that XXXX sent me instead of having a supervisor contact me. I would like CashApp to close down the fraudulent account and confirm it as fraudulent. I would also like these reps to be reprimanded on their conduct and for CashApp to change their shady business practices.
|
| 01/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have tried on many occasions over the last few months to access my old cashapp accounts ( I have rotated through several different phone models lately and all have required a re-installation of the cash app ). Every time I reach out to the company to get access to my prior wallet, they tell me they can not provide access and that I should open another account and they will automatically identify any prior accounts I have and migrate any balances. That has NEVER happened. All I want is for these scammers to provide me with a list of ALL transaction TO and FROM my accounts. I've provided them all the necessary information they require to validate me as the owner of the ( NOW ) XXXX accounts. All the customer service reps refuse to provide me the information- under the pretense of " security ''. I gave them personal information to create the wallets, all they should need is the same personal information to provide me access to my old funds, they are refusing to do so and keep making me open more accounts- which actually does not resolve the problem and only adds to the confusion by creating MORE accounts.
Their response to my prior complaint is a circular argument. They say they can not provide me access to my prior accounts because they can not validate me as the owner, yet to validate me as the owner, their only mechanism to to request prior account credit card information that has since changed because the credit card used on the prior account no longer exists. They need to have ACTUAL HUMAN BEINGS involved in the account verification process. All they provide is a chat window. I want to speak to a live person that can identify me as the owner of all my prior accounts ( that have balances they are withholding from me ) using means other than old credit card numbers that no longer exist. That is not a valid means of identifying an account holder, they have my other personal and financial information such as my birth date, my social security number and my banking information ( which has NOT changed ). They are preventing me from accessing my funds because I no longer have the old credit cards used to open my prior accounts, yet they can easily verify my identity using other means and refuse to do so in order to keep the funds in my prior accounts for themselves.
The CPFB needs to look more closely into the practices and policies of this company, as they are essentially scamming funds that do not belong to them. Are they even reporting into the public database of " abandoned property '' that states require institutions to submit? If my funds are no longer accessible because they can not identify me, then they should hand them over to the state so I can claim the funds from the state- and they should provide a means for me to do so as part of their failed account verification process.
|
| 03/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I am submitting this complaint again after countless attempts to receive help resolving this with no success. I was the victim of fraud and disputed several transactions with Cash App on XX/XX/XXXX. I have tried on countless occasions to communicate with the support team. After I initiated the disputes and went through the investigations process, I was sent an email letting me know that the disputes were resolved in my favor but access to my cash app account was restricted/deleted and cash app kept the funds that were supposed to come back to me. On XX/XX/XXXX at XXXX CST - {$300.00} withdrawal. On XX/XX/XXXX at XXXX CST - {$300.00} withdrawal. XX/XX/XXXX at XXXX CST - {$300.00} withdrawal. XX/XX/XXXX at XXXX XXXX - {$100.00} withdrawal. On XX/XX/XXXX I got email from support letting me know they resolved the disputes in my favor. Email : Hello XXXX, Your Cash Card dispute claim ( s ) was resolved in your favor and is now complete. A credit has been applied to your Cash App balance and is ready to use. We appreciate your patience throughout the dispute process. Cash App Support ref : XXXX : ref I responded to that email immediately letting them know I could not access the account and after many many emails and I was never able to gain re entry to my account and my funds.
Cash app has responded to this complaint by saying that they can not verify my identity yet. I literally still have the cash card that they sent me SHOWING MY CASHTAG ON IT AND I AM THE OWNER OF THAT ACCOUNT. The card has my name printed on it with and it was sent to my home address and they had me scan my license and prove identity BEFORE USING THEIR PRODUCT. therefore, I would've already had to have my ID verified and they are just giving me the runaround to not pay me. The funds that are rightfully mine. I have included a photo with the cash card in MY NAME in the attachments please see. I needed to give them my license for a facial biometrics and other identification purposes before being able to use the service. They also claim in their privacy policy that they collect information like Social Security numbers in order to verify identity. I have agreed to provide any necessary and or additional documentation in order to provide verification of identity. They continue to brush off my complaint and vaguely referencing their privacy policy, which I have read over many times. I want my money that is mine that was stolen from me, and that I claimed in a dispute, and it was won in my favor. Those phones are sitting in my old Cash App account which they will not allow me to access even when I have a greed to provide any and all information to verify ID. I need help with this case, and this is my only way to get cash app to respond directly. Please please someone from consumer finance agency help me with this.
|
| 11/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Approximately XXXX of 2023 my identity was stolen and many email accounts and financial accounts became compromised. 2 of such accounts were with Cash App. I immediately reported the issue to cash app in XXXX of 2023. On Tuesday, XX/XX/2023 at XXXXXXXX XXXX I received an email from Cash telling me the " investigation is complete. Based on the information you provided, we determined that your Cash App account was compromised and have secured your account for you. '' Naively, I believed a cash app representative that told me on the phone that the money sent from my Cash Balance during the dates my account was hijacked would be returned to my account. However, that did not happen. XX/XX/2023 I formally submitted via email a dispute of all monies sent from my Cash Balance from XXXX XXXX XXXX, 2023 for one of the accounts. The other account that was compromised had only XXXX purchases that I have been told there is NO WAY POSSIBLE to recoup that approx. {$12000.00} stolen via XXXX. There was a substantial amount of money totaling over {$20000.00} that came into my other account that was for my daughter and I to obtain housing and necessities to live. I was told via email that they investigation would again take another 10 days. Within a few hours after submitting my claim my Cash account was CLOSED, and suddenly I start getting the run around about the monetary claim. I was given a different case number but could not get an explanation for why there were XXXX different claim numbers unnecessarily. I was denied a provisional credit even after the 10 days that is stated to be available on the Cash app monthly statement. I have not been given a reason why any of my claims have been denied, and any questions via email or support chat that I ask are ALWAYS answered with an automated response that generally doesn't even answer my question. I have asked repeatedly for help with this matter via email, phone calls and support chat but only get tossed to the side and told they have given me all information available and they disconnect the call or chat or stop responding via email. I just want the money sent out of MY account to be returned. Due to all of this my child and I lost our house the day before XXXX because every bit of money I had was in my Cash accounts that were hacked and my money stolen by someone else. The device used to send the money was not my device. My device is a XXXX XXXX XXXX. Period. I have only lived and accessed Cash app from my home town of XXXX, Oklahoma. I have not traveled outside of this city in a very long time due to medical issues. Please help me get my money back, so my daughter and I can have a safe place to live again before XXXX. I will be attaching all the charges and correspondence via email that I am allowed. Thank you in advance for your time.
|
| 06/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Just for the record we have been merchants with square for over 6 years we have never had a charge back we have never had an issue and we've been running transactions successfully for over 6 years with you guys.
I recognized up front that the transaction I was about to run for purchase of equity within my company through square was a large amount so I called in for help.
When I called in I asked how to run an ACH transaction properly to make sure that we would not take any risk of flagging the account or us having any issues with our merchant processing for compliance and underwriting purposes with Square.
I called and spoke to One of your reps in XXXX to make sure that everything was done properly and there would be no problems. She eagerly walked me through and told me that no transaction should be over XXXX anything over XXXX would be held.
Just to be sure she would walk me through the process over the phone to make sure everything was submitted properly. The total of equity that was purchased cost XXXXXXXX XXXX
So that was 8 separate ACH transactions to be withdrawn from XXXX XXXX going to XXXX XXXX XXXX. The representative then ended the call over the next few days the transaction started to withdraw daily and they never stopped until it depleted all of XXXX 's account.
The entire time frame all the money was being held at Square, after a week or so of not getting access to the funds she went in to dispute the transactions to get the money back, so she could find another measure to be able to make payment for her company.
From there it's been nothing but a nightmare we've tried to reach out to different managers we've tried to reach out in many different ways all unsuccessfully every time no manager ever returned any calls.
Sadly we will call back within 24 to 48 business hours never came. Anytime after if we did finally reach someone the representative would just hang up the call.
I just found this strange because we've never had an issue with square and we've been loyal consistent merchants never had any fraudulent issues nothing so for you to deactivate the account and for you to hold the money as if theres a reason is especially this long is beyond us. Especially knowing that you did not give it back to us nor to the customer is just very unprofessional and quite greedy. This whole time youre drawing interest on my money and this is preventing us from paying our employees and worst of all its during XXXX.
Now I can not make payroll to pay my employees and no one at your company will return my call and continues to hang up anytime anyone of us calls about this issue.
The fact that Square held funds so long has caused a tremendous loss for our business and has forced us out of commission we've had to shut down operations completely now.
|
| 12/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
I have an issue with Cash App. They charged me fees and made my account go negative for a transaction that occurred on XX/XX/XXXX. On XX/XX/XXXX, and for the next 2 days, there were sufficient funds in my account to cover the transaction, however, they waited 3 days to attempt to collect it from my XXXX XXXX XXXX account, when there was no longer any money in the account. Therefore causing me to be negative. None of which was displayed on any of the recent transactions they had posted on my account page. I made XXXX deposits and XXXX other transactions between the time I sent the {$50.00}, reasonably thinking that the {$50.00} had been deducted from my bank account at that time, seeing as how my bank account showed that it had been taken out at that time. There was Nothing to indicate that they had waited and didnt attempt to take it until 3 days later, so having made deposits, sent money, amongst other transactions between the XXXX and the XXXX when the {$100.00} was sent to me there was nothing that would indicate to me that they were about to hijack almost all of it! and then when I had {$100.00} transferred into my account on XX/XX/XXXX, they took {$66.00} of it, again, never disclosing why, what for, or anything! There were no negative transaction posts, nothing notifying me how I went from {$100.00} to {$34.00} with no transactions in between to indicate what happened. So to anyone looking at the account transactions, it shows a {$100.00} deposit, and then a balance of {$34.00}. With no explanation of where the {$66.00} went. When I called, the man told me that with XXXX transfers, they can take 1-3 business days to complete, again, not disclosed in any way, and again, at the time of the transaction, it shows the amount deducted from my bank account, and the amount deposited into the cash app account, and then all of my following transactions afterwards! Never giving me any clue that I was spending money i didnt know that I didnt have! And seeing as how cash app is an instant money transfer app, that doesnt do overdrafts, how is it that they can allow you to spend money that they havent collected for you to spend!? Its setting people up for failure! Its not right, and they should be held accountable for non disclosure. I asked to speak to a supervisor and was told that I can not speak to one on the phone, that they will only communicate via email, which I think is asinine. I now have no money, and XXXX kids to take care of, and while {$66.00} is nothing to most people, its literally everything to me right now! Im super disappointed that cash app, a company that I have used for so long and trusted, and have never had this issue with before, is now for some reason screwing people out of money and setting their customers up for failure!
|
| 09/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Cash App refuses to let me access my stimulus payments!
I successfully received my first {$1200.00} stimulus payment at the local homeless shelter in XXXX XXXX CA. I acquired a Cash App card to put my money onto so I wouldn't have to carry a ton of cash. When it came time to file for the second stimulus, I decided to have the money placed onto my Cash App card instead of receiving it in the mail. I even took a screenshot of the confirmation I received from the IRS stating the deposit would be made by XX/XX/XXXX. ( I still somehow actually have said screenshot. Couldn't tell you how. ) All seemed to be going as it should until XXXX turned into XXXX then XXXX and so forth. I've been struggling with Cash App this whole time. I've been forced to open new cash-tags/accounts to access support. Crazy thing is, that I can remember just about every single one of them : the cash-tags, phone numbers, e-mails associated with any Cash App card I've owned.
I've certainly done my part to keep Cash App informed of updates to my phone/email/address. Regardless however many Cash App accounts I've opened, my filing information such as social security number, birthdate, driver 's license ect. remaines the same. I must admit however I'm still a bit unclear about the whole self-employed filing thing. I did open my own XXXX in XXXX because of this. At the same time, I relocated to XXXX CO with what little money I had due to the economy. I worked for XXXX during XXXX and then XXXX Eats during XXXX. I have reason to believe my tax returns for those XXXX years are also stuck in said Cash App account.
Cash App points the finger at XXXX. XXXX directs me to Block and they turn me back to Cash App who again points at XXXX. I furthered my issue with the IRS as well as the FDIC. The FDIC forced XXXX to respond, at which point the lady implied I was essentially nuts. She then pointed me back to Cash App. I believe I still have that letter from XXXX? The IRS is putting a trace on any other payments owed to me and I'm eagerly awaiting their reply.
Since Cash App has proved absolutely no help whatsoever, I've tried everything else imaginable. This includes liking the account to other cards, linking the account to different accounts, ordering random cash cards hoping my money was somewhere out there on a different app? I tried becoming a XXXX XXXX member. I tried opening an XXXX in Delaware through XXXX. Again, since I lost my phone and phone number and email along with the phone? I doubt I was even able to file my taxes successfully the past XXXX years.
Upon reacquainting myself with Cash Apps fine print, I found information as to where I can complain, so here I am... Any guidance is much appreciated. Thanks for listening.
Sincerely, XXXX.
|
| 08/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
In XX/XX/XXXX I signed up with Block Inc. dba Square so I could take card payments for my business goods and services. Ever since my first transaction, Square has claimed there was a problem with it and I would need to refund it to my client. Even though there was nothing wrong with it even to this day, they still claim I need to refund this transaction to my client, even though I've already delivered goods and would essentially be taking a direct loss to my business if I did such an idiotic refund. They subsequently put a hold on my account and kept all of my processed card transactions until I issued the refund. In XXXX I had gross sales totaling {$26000.00}. For facilitating these transactions, I paid Square {$940.00}, leaving {$25000.00} in my Square account, owed to me. On XXXX I was informed my account would be closed and that any " outstanding Square balance will be reserved for up to 180 days ( but no less than 90 days ), unless circumstances require that we extend this reserve period. '' I was again given the false choice of refunding my very first transaction if I didn't want to wait for my funds to be disbursed, or waiting an indefinite period for my funds. I tried contacting my client about issuing such a refund and taking their payment again, but received no response. I have inquired with my client several times over the last 4 months. During these past 4 months, Square has also allowed a dishonest customer to file false claims against me. Even though I provided transaction receipts, proof of delivery, and client communication, among other things, Square has allowed over {$5000.00} to be stolen from me. My Square account now has {$20000.00} in it.
Since the initial minimum of 90 days has passed, in fact closer to 120 days now ( and still no dispute nor chargeback nor any problem whatsoever with my first transaction that Square claims I must refund ), I've inquired with Square as to when I will be getting the remainder of my money they continue to hold. Instead of being told anything useful, I am told the most infuriating of things that, starting from XX/XX/XXXX, my outstanding balance " will be reserved for up to 180 days ( but no less than 90 days ), unless circumstances require that we extend this reserve period. '' So now I am being told that I can't have my funds for another minimum of 90 days, which, if you add to the 120 days that have already passed, means Square has chosen to hold my funds for a minimum of 210 days. But that's not all, they claim they can hold it up to 180 more days, or longer if " circumstances require '' which I suppose can be any reason they come up with. Essentially they are saying they can hold my money forever, turning them into de facto thieves and criminals.
|
| 03/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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On XXXX my credit card, cell phone, and car was stolen. I reported it to XXXX Police and all of the unauthorized transactions that were made on my Cash app account. Since XXXX I have been going back-and-forth through email correspondence with the Cash app dispute team about the unauthorized transactions that Cash app is refusing to reimburse me for. In the amounts of {$6000.00}, {$1000.00}, {$40.00}, {$40.00} and {$200.00} ( supporting documents attach ) There was other transactions made but I was able to recover payment from the merchants but these are the only five transactions that Cashapp will not support reimbursement for these transactions due to the transactions were made off of the device. Cashapp is refusing to repay me for these transactions because of the excuse that they are using is that the transaction were made off of the device I attach the police report from the authorities to provide proper documentation proving that the device was STOLEN and these transaction are and were UNAUTHORIZED. Also since XXXX my account information has been compromised more than two times and Cashapp had to re-issue me 2 new cards because all the personal information and email attached to my account was changed to the hackers fake email and all my new information was being sent to the hacker email. On XXXX and XXXX Cashapp piped my account because another device was attached to the account which is how the other Unauthorized transactions were being made after the XXXX when the device was stolen. There definitely is a security breach. ( Police report attach ) ive been trying to get this issue resolved with Cashapp and have not had any success due to the fact the dispute department only correspond via email. Cash app also told me to reach out to the people the money was sent to too try and get reimbursed. The problem is my credit card and cell phone was STOLEN. Which is why I call to report this to Cashapp to prevent unauthorized transactions and a big situation from happening but NOTHING WAS DONE. My life savings are all gone. I would like to get paid back the money that was stolen from me. I also have attached emails that I received from Cashapp giving no explanation of Why this claim was denied. Cash app reimburse me for all of the unauthorized transactions that were made prior to these ones and also the ones that were made after these denied claims. I want my money back and answers on how My account was hacked and information breached two more times after the initial complaint was made. My device was stolen, credit card, and car and over total of {$9000.00} was stolen and I still have not been able to get the XXXX reimbursed. I would like a written explanation. I would like to be paid back my money
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| 12/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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I contacted cashapp support with an issue that I needed help resolving due to not having reached a solution when trying to resolve the way that they had directed me to after having contacted them via chat. They asked me what the issue was and I had responded by letting them know that I had sent money to the wrong person in the amount of {$200.00} and they asked me to select the transaction that I needed assistance with. I did just that and they went on to respond with a list of information they needed from me ( full legal name of the person I meant to send the funds to originally, their cash tag, and their phone number and/or email ) which I quickly replied with the information requested just for them to answer back refusing to further assist me and gave me some tips on how to prevent the issue from happened again in the future. They had said they are unable to reverse the transaction or refund it and that the only step I can take to reach a proper solution is to send a refund request to the person I had accidentally sent the funds to. Well, I did just that and of course, that person declined my refund request for {$200.00}. Says a lot about that person 's character. Anyway, I proceeded to call cash app support by phone and I was asked the same questions and given the same responses which ended with me being denied having the funds reversed or refunded since its a completed payment. I know that it is not impossible for them to get my money back and to pull it from the persons account that it was accidentally sent to. So I asked to speak to a supervisor to further assist me and they kept me on hold for abojt XXXX minutes and told me there is no manager available and that I could have them forward me by email to a manager and they would contact me at their earliest convenience. Whatever that means... I then asked them why they couldn't reverse the funds and she told me she has provided me with all of the information there is to provide and that there is nothing else there is to tell me that could answer my question and then hung up on me. I went to the chat page for customer support and asked to have a manager contact me and was basically told that they have addressed the current issue and there is nothing else they can do. {$200.00} is a lot of money to just give away to someone that it's not meant for. That was all I had and I just have to accept that someone else received it and I'm out of pocket. That is not okay at all. I don't know how else to get the help k need so that I can get my funds back that I am entitled to. So this is my next attempt. I hope this will be my final attempt and be the answer I need to finally resolve this matter. Thank you for listening to my complaint.
|
| 02/21/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
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Web |
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Square deactivated my account providing no reasoning and is now holding tens of thousands of dollars from my small business for several months.
I opened an account with Square on XX/XX/22. I spent several hours setting up the account, verified my bank account, and began using it to process invoice payments for my customers.
On XX/XX/22 I received a notice from Square stating my Deposits were Suspended and while they would still allow customers to pay the outstanding and new invoices they wouldnt be depositing the funds to my bank account. The email instructed me to go into my Square Dashboard and complete an account confirmation form but there was no form available on my dashboard. A few days later I received another notification email but still there was no form available to complete.
On XX/XX/22, I reached out to the Square support team to ask how I could complete the form per the emailed instructions that were inaccurate. The representative asked me to send the form responses directly to her via email. I sent her the responses to the questions. I didnt hear anything back for a week ( XX/XX/22 ) so I emailed the representative who responded 4 days later ( XX/XX/22 ) and asked me to complete the form a second time, so I did.
All this time I was invoicing customers and receiving payments to my Square account but they werent being deposited to my bank account. I thought it would be okay, because surely there was some misunderstanding that would be cleared up with the responses I provided in their form.
On XX/XX/22, I received a template email stating that my account had been deactivated but was provided no explanation for why the decision was made. Whats worse, the email said that the funds in my account would not be released to me for 90 days. To this point I had received tens of thousands of dollars in my Square account from my customers and now Square will be holding those funds for 3 months from my small business that is dependent on cash flows.
I followed up with Square support multiple times but no one has been able to provide any explanation for why the account was deactivated. They simply provide a generic response : After a comprehensive review of your account, we have determined that we are still unable to process payments for your business. Our decision to deactivate your account is final.
If they had an issue with the responses I submitted to the form, why didnt ask the form questions that led to my account being deactivated when I was signed up for my account in the first place? That would have saved me from ever having to go through this. Im also baffled at how they can hold money from a small business without providing any explanation as to why.
|
| 11/01/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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XX/XX/2023 : I attempted to make a withdrawal from a XXXX XXXX ATM for {$900.00}. With atm fees and associated Cash App fees, the total was {$900.00}. All of the money was not dispersed, so I went inside to the bank ( XXXX ) and spoke with the representatives of the bank, who referred me to the number on the side of the ATM ( XXXX ). After speaking with XXXX XXXX representatives ( XXXX XXXX XXXX XXXX I was told that I would need to file a claim with Cash App, and they would confirm at the EOD if the monies were collected from the ATM. At this time, the Bank Manager also reached out to Cash App to speak to a representative and file a claim on my behalf.
As directed, a claim was filed.
Between XX/XX/XXXX, XXXX XXXXXXXX XXXX ( notably XXXX XXXX XXXX ) I followed up with Cash App ( XXXX ) via their chat support ( in-App ). Screenshots of these conversations can be provided if necessary.
I was asked why I was contacting support, what transaction, did I file a dispute, etc., and each time I was told " I need to transfer your case to a specialty team '' or " We are unable to provide any more information about your dispute filed XX/XX/2023. '' XX/XX/2023 I received an in-App notification that my claim was denied. I immediately reached out to Cash App ( XXXX ) to request the information used to make this determination. I was asked for my email address, assuming that I can not be transferred or escalated to the dispute resolution or legal department.
XX/XX/2023 Reached out to Cash App once again ( XXXX ), inquiring on the email with the information requested. I was once again met with " What is the best email to reach you? '' At this time, I asked who would be the agency to file a formal complaint to, and I never received a response.
XX/XX/2023 Reached out again ( XXXX XXXX, and was told that it would take a few days for my request.
XX/XX/2023 Received an email from Cash App with nothing but the transaction record ( which can be found in-App -- attached below ), stating that I had withdrawn {$900.00}. I reached out to Cash App once again ( XXXX ), who stated, " I'll need to transfer your There were no statements or mention of the bank reaching out, no mention of my own communication, etc., Just a one-liner. I immediately called the bank ( XXXX ) who once again filed a dispute with the company.
XX/XX/2023 Reached out to Cash App once again via phone as detailed below : XXXX ( XXXX, CSR disconnected the call ) *calls are recorded Called back at XXXX ( XXXX, XXXX ) *requested to speak to a supervisor, and was again asked for an email address.
I received an email response with the same general information from Cash App ( XXXX ) as attached below.
|
| 09/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
have had a online gaming merchant systematically drain mine and my fiancs cashapp accounts through multiple multiple purchases over a few months while I wasn't aware of mine right away she was and she disputed and got full refunds on all her unauthorized transactions.. and when I noticed mine had been victim to the same thing I disputed mine as well.. ( which totaled a whopping 300+ transactions for around XXXX $!!! ) and through out there investigation they approved and refunded about 75 % and then denied the other 25 %. these transactions ranged from XXXX $ to XXXX $ and wouldn't you have to know that the 25 % they have denied ( now 3 times in a row now deny deny deny ) they were the higher value ones of XXXX $ and on top of that they had given me a provisional credit and I had transferred it to my main bank to keep it safe.. and sure enough they denied and reversed almost XXXX $ in provisional credits and made my account negative XXXX $ and closed my account ... what can I do I have a enormous amount of evidence to support this fraudulent activity by cashapp and their blatant disregard for the laws and protections it's not coming sorry Above is the complaint I submitted back on XX/XX/XXXX Consumer Complaint No. : XXXX And in this I in extreme detail explained the situation and provided a enormous amount of evidence and documentation regarding this matter and since this date they have refused to disclose to me the full details about how their investigation was conducted except that the online merchant provided to them a online transaction report that does not contain my signature or my picture at the time of the transactions. They only provide a IP address for the card not present transactions and I have provided to them multiple times my identity theft report number with the FTC and my local police department and they refuse to acknowledge the gravity of my claim.. they disregard my attempts to resolve this matter in any civil fashion and they refuse to follow the regulations and rights I have as a customer and victim of identity theft.. IP addresses are subject to malicious fabrication just like a person who steals identities would do and this by no means supersedes any of the countless legitimate proofs I have submitted to them over and over and over the laws set forth by the government strictly state my rights and their responsibilities on this matter.. which them as a massive company should already be aware of and have predetermined expertise inI ask nothing less then this to be rectified my stolen money to be returned to me and if any sanctions or damages are able to be awarded for this lengthy process I would ask them to be enforced
|
| 06/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
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Web |
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I am writing to notify you regarding a problem I am experiencing with cash app. the recent transactions made on your platform from my account. The deal was presented to me as a chance to invest {$500.00} and receive a return of {$5000.00}, which sounded too good to be true. However, as I proceeded with the investment, I discovered that the entire scheme was a scam.
The individuals behind the deal constantly requested me to send money to other people, claiming it was a fee or taxes. They also promised that I would receive more money, but there was always another payment required before I could receive my funds. To make matters worse, there were two different girls involved in the scam, which only added to my confusion.As a trusted and reputable financial platform, I expect Cash App to take responsibility for the fraudulent activity that has occurred through your platform and to assist in resolving this matter. I believe that it is imperative for Cash App to implement stronger security measures to prevent similar incidents from happening in the future.
My attempts to make the payment to receive my money backfired, and I ended up being scammed even further. This situation put me behind financially in a major way, and I have been struggling to recover ever since.
I have made complaints to Cash App and attempted to ask for refunds from the individuals to whom I was instructed to send money. Unfortunately, all my attempts have been declined, leaving me feeling helpless and at a loss for what to do next.
I believe that Cash App failed to perform due diligence and anti-money laundering ( AML ) procedures, which allowed fraudsters to steal my funds. As a cryptocurrency exchange operating in the United States, Cash App is subject to various regulations and guidelines aimed at protecting consumers and preventing illicit activity.
The US government requires cryptocurrency exchanges to comply with the Bank Secrecy Act ( BSA ) and its implementing regulations, including the Anti-Money Laundering ( AML ) program and Customer Identification Program ( CIP ) rules. These regulations require cryptocurrency exchanges to implement strict know-your-customer ( KYC ) procedures, report suspicious activity, and maintain records of all transactions.
Additionally, the Financial Crimes Enforcement Network ( FinCEN ) has issued guidance stating that cryptocurrency exchanges are considered money services businesses ( MSBs ) and must comply with BSA requirements. FinCEN also requires cryptocurrency exchanges to register as MSBs and implement AML programs to prevent money laundering and terrorist financing.
I would appreciate a prompt resolution of this matter.
|
| 06/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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[ Your Name ] [ Your Address ] [ City, State, ZIP Code ] [ Email Address ] [ Phone Number ] [ Date ] Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Formal Complaint - Fraudulent Transaction on Cash App Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding a fraudulent transaction that occurred on my Cash App account on XX/XX/2023, resulting in a loss of {$2500.00}. Despite my efforts to resolve this matter directly with Cash App, the issue remains unresolved, and I believe it is necessary to seek assistance from the Consumer Financial Protection Bureau to address this serious issue.
On the aforementioned date, I discovered an unauthorized transaction on my Cash App account, where {$2500.00} was fraudulently withdrawn without my consent. Immediately upon discovering the fraudulent activity, I contacted Cash App support and reported the incident. They initiated an investigation into the matter, but the investigation has been prolonged and inconclusive, with no refund issued or satisfactory explanation provided as to how the transaction occurred or who may be responsible.
I have diligently followed all the necessary steps and provided all the requested information to Cash App throughout this process. Despite my efforts, the resolution has been unsatisfactory, leaving me without the reimbursement I am entitled to and without any clarity on the cause of the transaction. I have attached relevant documentation to support my complaint, including copies of transaction records, communication with Cash App support, and any other pertinent evidence that showcases the urgency of this matter.
I am seeking your assistance in resolving this issue and ensuring that appropriate action is taken against Cash App to rectify the fraudulent transaction and prevent such incidents from occurring in the future. I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly and take necessary action to protect consumers ' interests and rights.
I am available to provide any additional information or documentation that may be required during the course of this investigation. I would also appreciate receiving updates on the progress of my complaint and any steps taken by the Consumer Financial Protection Bureau to address this issue.
I genuinely believe that the involvement of the Consumer Financial Protection Bureau is crucial in this case to safeguard consumers and hold financial service providers accountable for their actions. I appreciate your attention to this matter and look forward to a swift resolution.
For reference, the case # is : XXXX
|
| 09/15/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
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Web |
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CASHAPP LEGAL TEAM AND DISPUTES TEAMS [ XXXX XXXX XXXX ] [ Business Owner Of XXXX XXXX XXXX ] XXXX XXXX XXXX [ XXXX West XXXX Pl ] [ XXXX, Indiana, XXXX ] Re : Settlement Offer Dispute Resolution for Unauthorized Transaction and Revoked Access I am writing this letter to seek an amicable resolution to the ongoing dispute between myself and Cash App regarding unauthorized transactions and the revocation of access to my Cash Card account. I believe that it is in both of our interests to resolve this matter without further litigation and associated costs.
The basis of my claim is as follows : XXXX. Unauthorized Transaction : On XX/XX/2022 I discovered that an unauthorized transaction in the amount of {$630.00} was made from my XXXX XXXX account. I promptly reported this incident to Cash App customer support. However, Cash App has yet to provide a satisfactory resolution, including a refund of the unauthorized transaction.
XXXX. Revoked Access to Cash Card : Subsequently, I experienced the revocation of access to my Cash Card account without any prior notification or explanation. This action has caused significant inconvenience and financial hardship.
I am willing to forgo pursuing legal action against Cash App in exchange for a fair and prompt settlement. To resolve this matter, I propose the following terms : XXXX. Payment : Cash App agrees to pay a settlement amount of {>= $1,000,000} USD to me within [ reasonable timeframe, e.g., 30 days ] of the execution of this settlement agreement. This payment will cover the unauthorized transaction amount, associated fees, and the inconvenience caused.
XXXX. Reinstatement of Account Access : Cash App agrees to promptly reinstate my access to my Cash Card account upon the execution of this settlement agreement, allowing me to use the account as I did before the dispute arose.
XXXX. Release of Claims : In exchange for the settlement payment and the reinstatement of my account access, I agree to release Cash App from any and all claims, demands, actions, or causes of action arising out of or related to the unauthorized transaction and account revocation, including any claims for damages, costs, or attorneys ' fees.
Please consider this offer as a sincere attempt to resolve this matter and avoid further legal proceedings.
If I do not receive a signed copy of this letter indicating your acceptance within the specified timeframe, I will have no choice but to pursue legal remedies to recover the funds and seek redress for the inconvenience and damages caused.
Thank you for your prompt attention to this matter. I look forward to a swift and fair resolution.
Sincerely, XXXX XXXX XXXX
|
| 05/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
|
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Denied Dispute of Fraudulent Charges The morning of XX/XX/2023 I woke up to multiple charges on my cashapp account in small increments until my account balance was at {$0.00}. All the transactions had happened simultaneously in a matter of minutes. I instantly cancelled my debit cash card, ordered a replacement and contacted Cashapp Support as to the fraudulent transactions. I was told there was not anything they could do while the charges pending and they would likely go away. Once they were no longer pending and permanently charged to my account I called Cashapp Support and had to file a dispute for every charge I absolutely did not authorize. 5 of the disputed transactions came back and were returned to my account as fraudulent, a tiny fraction of the amount I had disputed. All the rest of the fraudulent transactions were denied and was told I could file another dispute on the fraudulent transactions that were denied. I repeatedly was told to do this several times and each time the outcome was denied. Finally, I was referred to the claims department and they would email documentation as to what factors determine why my disputed transactions were denied. The only documentation I received was a list of the fraudulent transactions which were denied, very similar to a statement which I can plainly see when I open Cashapp on my XXXX. When I called Cashapp Support once again to inform them the so called documentation I was sent told me nothing as to why my disputed transactions were denied and did not make sense why their claims department would refund a tiny fraction of the disputed transactions as fraudulent and the rest of the exact same transactions I disputed from the exact same merchant ( s ) operating under the same name as the popular yet controversial social media platform XXXX were denied. I had no way of obtaining the merchant ( s ) contact information and Cashapp Support refused to give it to me. This process has taken up so much of my time and effort causing a ton of stress, XXXX, mental anguish and distress to where at this point I feel like this issue has become more about the lack of legal and fiduciary obligations to resolve this issue has effected my well being than it is the funds that were fraudulently take from my account. I seriously hope there is something we can do about this issue and prevent this kind of thing happening to anyone else in the future. I do have all the documentation I.ve been sent and any correspondence I have had with Cashapp Support regarding this issue as well. I look forward to hearing back from someone real soon and please reach out if you have any questions or concerns regarding my case.
|
| 11/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2022, I opened up and created a Square account for my business, XXXX XXXX XXXX XXXX. In creating the account Square requires business and personal information to be submitted. After this information was submitted, my understanding was that I was approved and okay to start transactions. On XX/XX/2022, I created an Invoice and billed a customer for service. On this same day the invoice was paid. This is a long standing customer with my business that I've had multiple successful transactions with thru XXXX XXXX.
Once this payment was made, I logged into the account to figure out how to transfer the funds into my external bank account. I kept getting an error message. Later on that day I get " Urgent '' an email stating that Square is requesting additional information in order to get my business. I feel that this is information that should have been requested BEFORE granting approval and access to use their platform. I submitted all of the requested documents and information. The next day on XX/XX/2022, I get an email stating that they didn't approve the information I submitted and that my account would be deactivated. All that's fine, however, the problem at hand is they have my funds placed " on hold '' for 90 days. I don't know in what business world that this is legal and not fraudulent. To me it's like a bait and switch. They bait you in to create an account, you do a transaction, they ask for additional information, deactivate your account but KEEP your funds " on hold ''. Brick and mortar banks hold transactions for 21 days BUT 90 days?! This is RIDICULOUS AND TOTALLY UNACCEPTABLE AND NEEDS TO BE INVESTIGATED ESPECIALLY IF THIS IS THEIR NORMAL BUSINESS PRACTICE.
I had called and spoke to a customer service representative one time and they had no answer except to wait for the 90 days. I requested a supervisor and/or to escalate the call and issue and was told that the Security Team does not take calls. Thereafter, any time that I tried calling in, they threw my phone number in a loop to where I was only able to hear robotic messages and not get thru to a human being. I called today and blocked my number, got through to a customer service agent and once he pulled up my information, he became robotic basically repeating the same stuff that the automated message line was telling me. Again, I asked for a supervisor and/or to escalate the call, he refused and the said he was ending the call and hung up on me.
All things aside, I WOULD NEVER do ANY other business be with Square or refer them to anyone. At this point, I just want my rightful and legal funds to be transferred to me IMMEDIATELY and not after a 90 day hold.
|
| 04/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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On XXXX XXXX, I had noticed I wasnt able to log into my cashapp account, it couldnt verify my info which was not normal. ( This is 2 days before my scheduled, expected tax return of {$6900.00} was getting deposited ) So I called cashapp and told them my cash tag had been changed, my picture was removed, email removed, and Last name taken off. I was not able to log in at all, but while on the phone with cashapp, they asked me if I was familiar with the most recent transactions, which were from someone I didnt know, they had sent me {$2.00} and then sent it back to themselves.They also asked me if I knew about the new device login from an android phone. I clarified that all of that wasnt from me, and they informed me that it seemed as if someone was attempting to do something sketchy. They put my account on a 48-72 hour security hold, still not allowing me to log in until the hold was clear. I told them my concerns about a very large amount of money coming in, in less than 2 days. They assured me that nothing or no one would have any type of access to my account until the hood is clear and we update all my information. Again, they reassured me not to worry, my money was safe and to wait for an email from them. 2 days go by and I have no email, so I called to see if I could log in and see if my return has been deposited. They told me the account was all hood and to log in with new and updated info. I logged in, had {$0.00} balance and checked my activity, and the most terrible feeling I had when I saw dozens and dozens around 50 transactions, back to back, each in the amounts of $ XXXX {$200.00}. They had all cleared, nothing was pending, no accounts were flagged, and all my money was drained. We then also saw that the unknown device was STILL logged in, which is how the scammers got access. Cashapp failed to take the correct security measures to prevent that from happening. I am just dumbfounded at how any financial institution could allow a number of transactions like that to go through without suspecting fraud. I opened a case with them, and in less than 24 hours they told me they denied my claim. I find cashapp completely negligible in doing their part in protecting our security. In my situation, its baffling knowing they were aware of suspicious activity, and somehow, {$6900.00} got fraudulently transferred in small increments within a couple hours. No security measures were taken, no protection, or verification methods. I need help in what to do next. I have reason to believe my situation was neglected and the outcome was highly unfair and disappointing. Please help me on what to do next.. thank you for your time.
XXXX XXXX
|
| 05/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
I am a XXXX woman, i receive money from my husband to purchase household items i always use delivery services, i receive all my money from indiviuals who usually help us out. on yesterday XX/XX/XXXX my husband sent me {$100.00} to make household purchases as soon as i got ready to use the funds cash app took {$90.00} from me when i checked it stated that i had purchases from XXXX, now i knew i hadnt use XXXX in baout a mouth had no pending charges what so ever so i called XXXX, once as i proceeded to give them my info they asked me how did i pay i informed the woman whom name is XXXX that i made my purchase with my cash app card she stopped me and started reading me a statement that they had received from cash app stating that they had a glitch in they system in XXXX and the clients that had used they service were affected by this and if the called in to refer them to cash app support.si i called cash app support after being hung up on 3 times telling me i made the purchases to dispute with my bank, it had nothing to do with them the problem is ihave no bank account theres no bank affliated with my cash app account i only receive money from family and friends so on the 4th try i was able to speak to a male named XXXX and cash app he informed me that indeed there was a glitch and i needed to contact my bank, i explain to him that i had no bank he stated that cash app paid the merchant, that the merchant got paid and cash did not so it went back to my bank account and i should have received back in my account, so i stated again what bank because i have no bank account, you are my bank account so who got the money cause i would have notice extra money in my account and then he stated i need to escalate this to a manager because i dont know how to resolve this .I hada total of 3 charges that came out at the same time .for dates XX/XX/XXXX for {$45.00} another XXXX for {$36.00} and the last XXXX XX/XX/XXXX for {$8.00} now the bad part about this how i really know they were not honest XXXX of the purchases they took was a refund it was never even given back but on XXXX end it was a processed return, i dont have a job so this has really hurt me i been using cash for awhile and never experinced anything so cruel against your own customers i will continue to spread awareness about this and filed as many complaints i can i was also told that they were going to close my account if i proceeded with this the nerve, there is a class action suit someone is trying to file as we speak because so many people are going through this im not understanding how or why they can do this to people and nothing gets done, they are protected why are we not
|
| 12/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Servicemember |
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On XX/XX/2022 I got a fraudulent charge from horoscope girls for {$39.00} on XX/XX/XXXX. I reported it to cash app which was where the transaction happened. They sent me an email inform me that they did receive my dispute and would be working on it and then I called him about a 2 week later and asked him in regards to a provisional credit from them due to the fact that I had received an email on XX/XX/XXXX and the 20this when investigating what is complete, and that my provisional credit was permanent stating however, when I went to go look at my transaction history and my statement for the month of XXXX, I saw no transaction for {$39.00}. I sent them screenshots of my statement and I said the screenshot of my transaction history and I got several different responses. XXXX was they had already saw the transaction give it to me on XXXX XXXX XXXX was that they sought on XXXX XXXX then XXXX told me to file a police report and then another one told me that there was nothing else they could do and then the last ones on the chat Service informed me that I need to go and try to download the transaction list and the statements and look at that every transaction should be documented on my account to use The thing I was wanting to know is, where was the provisional credit said no TRANSACTION ITSELF shown on my transaction history or my bank statement for the month of XXXX. Neither XXXX of them show any kind of refund for {$39.00} refunded me the money for {$39.00}. They informed me that before it became permanent I spent the money every transaction unless it didnt go through HAS TO BE DOCUMENTED I understand it can take up to 45 days for them to investigate it but see that I got an email saying that they went through the investigation and verify that I got my provisional credit and that it was permanent. Where is the transaction no refund transaction listed they anywhereboth of them saying the same thing with XXXX different dates and I dont see anything on my statement nor on my transaction history I want my money and pain and suffering for stressing me out and taking up XXXX of my day trying to find out where this transaction is visually located and I have a XXXXXXXX XXXX so I do not have time to be sitting here chatting with them. They need to get a phone support system that works I called the number they have, and they were no better about providing me information. And before they even say anything, XXXX is the name, I use on cash app to protect my privacy. I feel like I should have press charges against him for fraud and theft but Id be pretty petty of me by submitting a police report for {$39.00} seeing that they told me I should.
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| 09/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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I was told that my square account transactions would be suspended if I didn't look in my dashboard on squareup.com to resolve a letter. I answered the questions in the letter Monday XX/XX/22 about the CBD or cannabidoil products I use by opting out of the CBD market and taking the listed CBD balm off my items list that is used in XXXX XXXX as an add-on. The reply automated said that my cooperation more or less was fulfilled and I should be able to use the Square services for credit card transactions in time for my appointments that were Wednesday XX/XX/22 same week. I accepted the credit card that day and the next day when I was expecting to use the funds transferred to my checking account I was told the funds were suspended and that I should contact Square in some community center to find out why. I found the phone number and called it XXXX and spoke with a few customer service reps, the first one didn't connect me and the 2nd one made me feel she handled it and gave me copies of the reasons why account suspended for CBD. I told her I already complied and she told me the department handling my account was reviewing it and I would expect to be able to access the funds by the end of the day. Rent was due and I was assessed a {$50.00} late fee and the XXXX XXXX holiday on the weekend didn't make me think I would be able to have my account reviewed. I closed my account that Monday XX/XX/22. I called back today on Tuesday XX/XX/22 and spoke with a representative who told me the other person didn't email me back like she was supposed to that some other item was on my account with CBD from a massage oil product, when asked why I wasn't told about that item. I had already closed my account and he confirmed I had {$240.00} after fees in my Square account that would be released as I wasn't in the CBD market or also don't use their services. But he said he would have to hear from that department then email me. It is the end of the day and I still haven't heard anything. I don't think it is fair for them to take my funds over CBD that is legal to use in services and bought at XXXX and XXXX and XXXX from a client 's account. I don't sell it, and Square intentionally hurt my small means of income that impacted me with more fees to pay for late rent. The costs of fuel and less tips at my employee job and time off the previous two weeks to study and pass finals in XXXX XXXX hurt me already and I relied on that money to pay my rent. They are robbing small businesses and financially abusing them for a CBD compliance issue that shouldn't be any of their business. I already have really XXXX XXXX XXXX to people and drive to their homes for them.
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| 10/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I received a text message indicating I was receiving a deposit to my Cash app account. I logged into my account and no such deposit was pending. I thought an unauthorized party was attempting to access my account, so I changed the PIN on the account. I immediately received confirmation of my PIN change from the same number that notified me of the incoming deposit. This leads me to believe that the number from which the alert was sent is a legitimate number, however, there is a privacy issue somewhere.
I contacted the company who then advised some other customer had probably mis-typed my phone number by accident, and that my only recourse was to wait for that customer to realize the mistake and correct it. Not only are the alerts alarming, but they violate privacy of both myself and the other account holder. After several minutes of trying to explain why this is a serious security breach and waiting is not an acceptable resolution, I asked for a supervisor.
The supervisor informed me it is not possible for XXXX phone number to be associated with XXXX accounts, and then advised that I should educate myself on phishing attempts and act accordingly. I again provided screen shots that showed the same number was providing the alerts from my account, as well as alerts from another account, but the supervisor disconnected me without providing a solution.
I again contacted the company explaining this serious breach of privacy and security. The support team advised me to toggle the notifications off, then on again. I did this suggested action as well as uninstalled and re-installed the app, then toggled the notifications off/on again, to no avail. I continue to receive notifications from another customer 's account.
I contacted the support team again, and they suggested I simply opt out of account notifications. I pointed out that this would then deprive me of any notification where an unauthorized party was trying to access my account, but no further solutions have been provided.
I continue to be extremely concerned that this company is wholly unconcerned with the security and privacy of its customers/account holders. I also am still receiving notifications from the other account ( not mine ), even now. This violation of privacy and security needs to be addressed, as we are talking about not only currency, but the potential for hacking into banking accounts that are linked to these accounts in the app! The security of my funds is critically at risk, and it is vital that we review the policies and procedures of this company, and ensure the privacy and security of account holders is more conscientiously guarded and protected!
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| 10/11/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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Web |
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On XX/XX/22 Square loans pre-approved our business XXXX XXXX XXXX XXXX XXXX XXXX XXXX for an XXXX XXXX in the amount of {$2700.00} with a repayment term of XXXX percent of our daily credit card sales usage daily to pay back to loan. This was based off credit cards taken with a Square terminal during the periods of XXXX through XXXX that we've done. Based off transaction history.
On XX/XX/22 we got an email from Square loans requiring more information. Connected through our account we had an XXXX that we dissolved when we formed the XXXX XXXX therefore all processing history would be under the new business and the LLP would dissolve, ceasing any processing. The only reason that the account was left open, was to distinguish at the end of the year taxes for the LLP and the XXXX Square doesn't send out multiple tax forms for processing in the SAME account for businesses.
That being said, we stated the exact reason as above that the LLP dissolved and we converted to a C-Corporation.
On XX/XX/22 Square Capital sent an email back denying of for the XXXX because of the processing volume of the LLP and that they require us to continue processing sales under the LLP. Unfortunately as I've stated to numerous representatives is that we dissolved the LLP and only use the XXXX XXXX therefore we can't process payments as we closed the LLP.
I got an email back from a supervisor stating that they declined the loan because of the LLP not processing volume, anymore.
To sum it up, Square loans is being unethical and discriminatory because they are basing their decision to deny a loan, based on a business that is no longer in business an dissolved. As we've told them numerous times, we can't process under the LLP anymore. It has to be done under the XXXX XXXX which is XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX
Square knows this 100 % we informed them promptly when we formed the Articles Of Incorporation for the business, therefore the Square loan would be transferred to the new business. In which we will be done paying that loan within this week.
They are basing our loan information and decisions on a company that we no longer have, therefore is the reason for the decline.
The pre-approval also that was sent was for XXXX XXXX XXXX XXXX XXXX XXXX XXXX, not XXXX XXXX XXXX XXXX XXXX XXXX.
Therefore our business based off the processing volume was pre-approved from the Corporation, not the LLP.
The loan offer was unethically evaluated and discriminatorily judged based off an dissolved business. We have constantly paid off our loans with Square in a timely manner and way before the dates given when the loan would come to an end.
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| 04/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
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Web |
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I have had an altercation with someone I owe as a result of my money being absent at the time I needed to pay someone something. I have been assaulted as a result of the transaction ( s ) pending even though my account did not have enough funds to make the purchase. I exited out of my browser and closed the tabs relating to the creation of the transaction ( s ). Re-entered the browser and went back to the tab after closing them down completely along with the app completely. Now unless you want to ask XXXX if this is true as far as diagnostics go then by all means you have my cooperation and that will be at a separate non-negotiable dealing. Each time I was shown the total to be money ( s ) totaling {$10.00}. I got into altercations in which at I wasnt able to remove myself from the situation because I was pent down and having an XXXX XXXX paired with a XXXX XXXX in my back that restricts my inhalation and I could not remove myself from the situation because my life was being threatened by my body because of the unavailable cash. If I did not faint my chest would have arrested completely without sufficient airflow to my understanding and even then I didnt know if I would wake up or not after. These transactions were made not peer to peer, but was made with their cash card. I do not have a borrow allowance. Cashapp says these transactions were voided, but whether they were voided or canceled by the merchant or the card company after I, the cardholder, already pleaded to have removed and returned was denied. Whilst that was still happening my injuries incurred and are still incurring. Does the company Cashapp deny that at the time of this happening that I was injured and that is because of Cashapp posting cash for these transactions in which was never supposed to be posted in any fashion or reasoning? Cashapp has evaded this question to no avail to Local and Governmental Authorities. This whole ordeal has caused me a great toll of emotional distress and pain and suffering. I want a resolution of {>= $1,000,000} for the Cost of Preventing a Fatality. {>= $1,000,000} for the Emergency Implemented Value of Cost of Averting a Fatality. {>= $1,000,000} for the Value of My Statistical Life {>= $1,000,000} as for what is satisfactory to ( me ) about this situation NON-NEGOTIABLE due upon the acknowledgment that these transactions ever pended. Whether the transaction ( s ) were voided or canceled Cashapp can not deny that the injuries that I incurred occurred because of them and they have let this misery fester to extraordinary lengths. If Cashapp will not admit their blame then XXXX XXXX XXXX will have to corroborate their guilt.
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| 05/30/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Servicemember |
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On XX/XX/2022, I received a merchant refund via square bank/CashApp. I called CashApp and was told that Cashapp could not and would not release the funds to me in order to protect my new account. Problem is that the merchant refund went to a previous CashApp account of mine which was closed due to consistent fraud via CashApp. Although I attempted several times to resolve the issue via CashApp and on my own, fraudulent merchants continued to try and directly debit money from my account. As per CashApps request, I changed my CashApp debit card 3 times and changed my email address. To no avail, and it became apparent to me, that the issues did not lie within the debit card but with account and routing number for square bank, as the fake merchants continued to try and debit my account. So, to help myself, I canceled XXXX XXXXXXXX and opened a new account, XXXX XXXXXXXX Upon realizing that that my granddaughters school had refunded ( merchant refund ) a {$120.00} deposit to the old account ( $ XXXX ), I immediately called Square/CashApp to have them either transfer the refund to my new account or mail me a check. They refused to do either citing security reasons and will not give me any further information on how to proceed in getting my money back. Shortly before I close the first account, I received a letter from CashApp informing me of a rogue employee who stole information and that my account was not affected. Being that CashApp states explicitly that they will not give me any information on why the money will not and can not be forwarded to me as per security issues, even after I have given all of my information from the previous and new accounts, how do I get my money back with all the security issues that Cashapp says are preventing me from accessing my money? In addition, CashApp sent me an e-mail stating that unclaimed money is then forwarded as escheat. How could this happen when I am asking for my money? I have no idea as to what the real time security issues are and CashApp wont reveal what I need to do to resolve the issue. Square simply says they will not provide me with any detail. Once this issue is resolved, I will be closing my account and since I do have several real bank accounts, including XXXX XXXX, XXXX, and XXXX. I only used Cashapp as a convenience to send and receive money to and from my children and grands as CashApp has a feature to close the card at will. However, this feature does not affect or apply to direct debit from a merchant- which is the reason for closing XXXX XXXXXXXX. I will also direct my 5 children and 10 grands to close their accounts too because this is not good.
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| 01/10/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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Throughout a span from roughly XX/XX/XXXX to XXXX or XX/XX/XXXX, there were a total of 49 ( when I first saw them, more since I realized they were being made ) transactions were being charged to my cash app account. I reached out to Cash App to figure out what was going on as I did not make the transactions, and all transactions were made from XXXX. Cash App was unable to give any assistance or clarification. I reached out to XXXX after Cash App was unable to help, and with the help of an XXXX representative, we realized that the charges originated from a prior Cash App card that had been reported lost or stolen ( when I called Cash App back and brought this up to them, a representative said he did see that the card the charges originated from was cancelled and a new card was issued in XXXX of XXXX ). I explained to the Cash App representative that, although I do have an XXXX XXXX, it hasn't been used in over 10 years, and it was only used for an XXXX, before XXXX even came out with an XXXX. The Cash App representative explained they would escalate the cade to a higher department and I wouldn't be contacted VIA email by a manager. I have reached out to Cash App on numerous occasions, VIA email, phone, and chat support and explained the entirety of the situation, and repeatedly get told that the case will be escalated, but as months have now passed, I have still not heard from a manager and I am refused to speak to one when I request one on a call. XXXX representatives said they could assist, but not without the full card number that was charged. I have even reached out to Cash App, only for the full 16 digit card number, to let XXXX take care of the fraudulent charges since Cash App would not, and was told I would be emailed the card number, and never was. There are 50+ charges, majority of which were declined, however there are a handful that was approved for amounts spanning from {$4.00} to over {$20.00}. I will attach pictures to thr complaint showing that I have never ourchades anything with the XXXX account. I also have a screenshot of a transaction I attempted as I saw the last 4 digits of the cancelled card were still a stored payment method in my XXXX 's app, so I attempted to push a transaction to test if the approvals were only XXXX & I have a screenshot where the XXXX 's purchase on the cancelled card was declined, but I have screenshots of the declined and approved transactions from XXXX. I also have a screenshot of a dispute I attempted for one of the transactions, and the email with the resulting denial explaining that I authorized the purchase, which has never been the case.
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| 02/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with overdraft
- Overdraft charges
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Web |
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I am not a private citizen to what this pertains to and from the beginning of talking to any governmental body I addressed myself as XXXX XXXX. The account that this matter pertains to has its profile on my end displaying what I want displayed as they give you the option to do so. On our initial verbal contact with the company Cashapp they forced me out of my private capacity to go forward with even addressing the issue that in its self its badgering and illegal.
I was harmed on both XX/XX/XXXX andXXXX XXXX, XXXX in XXXX because my financial institution Cashapp who operates out of XXXX XXXXXXXX XXXX let funds go from my account even though I did not have enough funds to make the purchase the merchant displayed one price and charged another. It does not appear to have went through any various of incremental price adjustments. Just flat out charged more than what was in my account. Held my funds pending for days. At times when someone I owed came to collect there money I couldnt pay that person and we got into fisticuffs I received bodily injuring blows and at one point I was having an XXXX XXXX paired with a XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I could not remove myself from the situation because my life was being threatened by my body. These transactions technically completed because the merchant had to cancel them. These transactions were completed not peer to peer and was made with their cash card liability belongs to Cashapp without a doubt. I do not have a borrow allowance for sure and stock round ups accumulated or a lack there of because of these transactions being initiated and technically paid to the merchant. If I didnt faint my heart would have arrested completely to my knowledge. All of this has caused me Extraordinary Emotional Distress as well as pain from what I encountered on the days. My body and mind paid and is paying the overdraft fees of these transactions and the app told the truth of the matter despite everything. It didnt expire it was canceled. It wasnt declined because it wouldve never been there to have been released on another day and would read specifically NOT ENOUGH CASH https : //drive.google.com/drive/folders/10fXkGTstNRQjWtYi7dPN0jxtxl5yeMKE information in this link is, to me, quintessential to understanding where I am coming from.
I have been told that this is a white collar crime and will need prosecution from The States Attorney. I have received personal injury as a result of this company. The XXXX XXXX and XXXX XXXX are already sending me attorneys who cant represent me on a matter they know requires the States Attorney.
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| 07/03/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Problem making or receiving payments
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Web |
Servicemember |
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I am the owner of The XXXX XXXX XXXX. I provide personal training services to those in the Delaware area. On XX/XX/XXXX I received an email from a customer inquiring about personal training services for her XXXX children. I shared my booking link via email once again for her to check out my packages, policy, and let me know what would be best for her and her children. She let me know she was hearing impaired and ill and wanted her XXXX girls to start training on XX/XX/XXXX of 2023. I gave her a clear explanation of my packages and pricing and she chose the best XXXX for her which was 3 month packages for both kids totaling to {$1600.00}. I sent the invoice over for the payment and she successfully made the payment. It was also made clear and clarified that I do have a no refund policy and to make sure training still gets completed. Payment was processed XX/XX/XXXX. This customer kept up with me via text from that point on about training for her children, she chose their dates and times and they were added to schedule. On XX/XX/XXXX square space messages me about a dispute for {$1600.00}. I sent a copy of my policy, my packages, and all communication between the customer and myself. From that day until now XX/XX/XXXX squarespace held the {$1600.00} from my account. Then they debited my personal account for that same {$1600.00} multiple times putting me in the negative. They have held every paid invoice I received from other clients totaling {$1600.00}. Their agents failed to clearly explain why this was happening each time telling me they could not help. As of today XX/XX/XXXX my account is still on hold after being told XX/XX/XXXX that I was in the clear as far as the {$1600.00} due to them holding paid invoices to equal that amount.They have as of XX/XX/XXXX hit me account for that {$1600.00} yet again. It is sad they don't have any resolution for honest business owners. This has caused a huge inconvenience as this is how I live and take care of my family. They have been no help and I get told different things every Time I call. I will not be continuing business with this company and would appreciate for my account to be returned back to it original state and for them to return the {$1600.00}. I am also not able to keep track of my sales because the app is also improperly tracking my sales as SquareSpace keeps doing their own adjustment due to this! I have reached out to the CEO of this company via email to let him know what is happening and I have also contacted an attorney on this matter as I feel I am being cheated and robbed at this point with no clear explanation.
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| 08/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
Older American |
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On XX/XX/2022 someone named Her ( XXXX XXXX ), who I have never heard of, made four requests from my Cash App, all for {$1000.00}. I got emails from Cash App at XXXX, XXXX, XXXX and XXXX regarding the requests. The first three were refunded by Cash App at XXXX, XXXX XXXX and XXXX XXXX with the message : " For your protection, your {$1000.00} payment to Her was refunded. '' The fourth attempt was completed without a refund.
At XXXX I was sent an email saying- " XXXX ( my email ) has been unlinked from your XXXX account. If you did not request this change, please let us know, '' but I was not at my computer or phone then. I contacted Cash App as soon as i realized all of these transactions were going on and that I did not request my email to be unlinked. I was told by Cash App Support that the scammers then added the email XXXX to my account. I filed a formal request for support at XXXX XXXX on XX/XX/XXXX. I was told that someone from investigation department would contact me about the incident.
No one ever spoke to me in an investigation. This all happened in one afternoon, without any knowledge of mine. I contacted Cash App as soon as I found out about it.
I was told by email on XX/XX/XXXX that my appeal was denied and that I authorized this person to have {$1000.00} taken from my account, without anyone ever contacting me from Cash App. The email said " My name is XXXX with Cash App Dispute, thanks for reaching out and I appreciate your patience while I reviewed your dispute claim.
Based on the information available, our investigation led us to determine that this transaction was authorized by you or someone you authorized to use your credentials and no error occurred. As a result, your dispute has been closed. '' I filed an appeal to this decision and was told by email on XX/XX/XXXX " After reviewing your account, I was able to verify that the payment reported in this case has already been reported previously in case XXXX and they already provided you an answer regarding this dispute. Unfortunately we can not treat the transaction differently, review the previous case to know how to move on forward. I am confident that we have provided you with the correct information based on the information we've discussed, and we may not have additional details to provide. that since my case had already been decided that nothing could be done. " I do want to emphasize that I had supportive contact with customer services people, who referred my case to Cash App disputes who were to contact me about the situation, but never did and made their decision with no documentation.
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| 11/13/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
Servicemember |
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On XX/XX/XXXX I made a purchase on line for a generator when transaction was complete I received a confirmation number and it said they would ship as soon as possible. Couple days went by I sent a email asking about shipment since I didn't receive any info. No response. No number to call.
I went to my bank ( Cash ) to file dispute to get my money back. Few days went by and I called the bank to see and was told my claim was denied. They said we will get ahold of the Specialty Team and they will provide you the documents they based their decision on. I had to call back at least 5 times because that dept. never reached out. Each time I called I went thru the same text book response. I started asking to speak with a manager the next 5 times I called and was told its not one available but they will reach out to me via email. Finally on the XXXX of XXXX that dept sent me a document to why I was denied note that they made this discussion a month ago and finally a manager reach out to me 2 days ago saying it was denied and its no over turning it. The Specialty Team denied my claim because they say it was a authorized transaction of course it was my dispute was because I didn't receive my generator not one time did I claim that I didn't recognize this transaction not one time. By their guidelines a refund can be given if goods you order dont show up or you received something you didn't order. Now all they say is we will have to send this to the Specialty Team and it can take up to 45 days for a dispute. They messed up the first time and they keep saying it was denied will someone actually read what my dispute is about all you do is give me the text book response and pass me to the people that took forever to send me info to why I got denied then they denied me for a reason that was not even a issue. My main complaint is with my card holder ( Cash App ) which is XXXXXXXX XXXX. The fact I've had to be talk to so back give them info that had nothing to do with my dispute. They did anything in hopes I'll hang up. Ask me at any time did I give out my pin number, what device was I using, my address and phone number and until you answer all them in order we can't help you. This was today and I went ahead and answered them all and her next response was I'll have to get you over to the specialty team and it could take 45 days to get a response. Not once was I able to talk with my voice or even tell someone what my dispute was really about because every agent automatically started with I see it was denied we need to get you to the specialty team and they can tell you way.
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| 11/05/2022 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Dear Sir/Madam I own small business named XXXX XXXX XXXX I had a customer recently which we Have done following job for her, - XXXX TVs Mounted in highrise - Providing Full motion mounts- XXXX Wire Concealment - A cage bed assembled - a picture hanged After we done the job customer told us she pay by his boyfriend card and we used square to take the payment and the customer entered card information by herself.
The customer AFTER TWO WEEKS claimed she can not recognise the transaction to their bank and the square app without taking any permissions deducted the money from my bank account and then we disputed return inside square app and uploaded pictures of communicated text message and also the job we have done. But after about 45 days square informed us the customer bank gave the money to their customer and in this way the customer who provided a fake name to us never pay any money to us for her service and scammed us.
We contact our bank and provided documents and our bank return the money to our account but square contact us today and threatened us in email and requested us to pay the amount to them. We cant understand why we should pay our money as a debt to a card company and why they never denied the customer fake claim from beginning since the customer told their bank after two weeks and how someone never see a balance for amount of {$1100.00} during two weeks?!! And suddenly after two weeks they contacted their bank and told they cant recognise the transaction?!
Now square company make a negative balance for the amount of {$1100.00} for us and prevent us to take card payments and threatening us to use all possible ways to take the debt in email. We encourage them to tale their debt from the scam customer but for whatever reason Square has strange collaborations with theft customer and it is obvious for us they possibly used this trick for many other companies yo take a free service and wont pay and run away!
They threaten us in email as follows Please be aware that if we do not hear back from you or are unable to agree to a repayment solution, Square reserves the right to pursue all available options in recovering this outstanding balance. We look forward to helping you get your account back on track.
By the way during two years of using square all our customers left positive feedback even inside square and we never had a customer to dispute their transaction!
Finally Can you please follow the matter asap? And request Square to remove the negative balance from our account? And prevent them to do same story on other companies!
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| 08/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
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On XX/XX/XXXX I contacted cashapp customer service to inquire about a XXXX XXXX credit I should have received XX/XX/XXXX.
The following is a transcript of that exchange : ME : I am inquiring about a refund of XXXX XXXX that doesn't appear to have been returned to my balance or bank CashApp : Your {$100.00} payment was successfully cancelled on XX/XX/XXXX at XXXX XXXX and returned to your debit card ending in XXXX. Cancelled payments will return to your bank account in 1 of 2 ways : - It may void and drop off your bank statement. Meaning, the transaction was successfully canceled. Your bank has adjusted your balance and you will no longer see the initial debit.
- It may post as a refund in XXXX business days. Meaning, you will see the initial debit and an additional credit.
I suggest reaching out to your bank 's debit card operations department for more info. Make sure you let them know that the funds will appear as an electronic funds transfer ( EFT ), which is a direct credit to your bank account.
ME : I have reached out to my bank. They have confirmed w me that they have no record of the return. Please advise or provide me some tangible evidence to taken to them CashApp : The {$100.00} payment failed on XX/XX/XXXX at XXXX XXXX, and the funds were returned to your card ending in ****. Any pending charges from the payment will drop off your bank activity in XXXX business days.If you still see a debit on your account after XXXX business days, please file a claim with your card-issuing bank. Moving forward, all correspondence regarding this matter will be handled between your bank and Cash App.
Me :? Why am I being squeezed out of the process CashApp : TryI don't have any new info to provide on this issue. For questions or concerns outside of this, I'm more than happy to help.
Me : So are we not allowed to talk about this now?
Cahsapp : While Id be happy to help you with anything else, Im unable to provide further info for this particular case. Thanks for understanding.
Me : But I don't understand...
CashApp : We've provided as much info as possible to help with this issue. Since I can't provide any additional help, Im going to go ahead and end the chat. Youre welcome to contact us in the future through the app.
Me : XXXX of my XXXX have lol gone missing while in your care and I'm not allowed to ask about it?
CashApp refused to respond after this. The action has caused me to overdraft on my other payments. It was like a domino effect.
I respectfully request an explanation as well as the return of my monies.
|
| 08/02/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Dear Sir/Madam, I am writing to submit a formal complaint against CashApp, a financial service provider, regarding the unauthorized closure of my account and the loss of {$800.00}, which was unjustly removed from my account without any explanation or permission.
My CashApp account, registered under the username XXXX, was unexpectedly closed on XX/XX/2023, leaving me in distress and financial hardship. The account held a balance of {$800.00}, and I must emphasize that I have always complied with CashApp 's terms of service and all applicable legal regulations, making the closure of my account entirely unwarranted and alarming.
In an attempt to resolve this matter and retrieve my funds, I have repeatedly tried to contact CashApp 's customer support through various channels. However, all my efforts to communicate with them have been met with complete silence and refusal to address my concerns. Despite my attempts to gain insight into the reasons behind the account closure and the loss of my funds, CashApp has shown a total lack of responsiveness and disregard for its customers.
The {$800.00} that was removed from my account rightfully belongs to me from selling bitcoin, and I find it unacceptable that CashApp has taken this action without any valid explanation or authorization. This has caused significant financial strain and emotional distress.
In light of the situation 's severity and CashApp 's refusal to communicate or provide a resolution, I kindly request the Consumer Financial Protection Bureau to intervene on my behalf. I seek the following actions to be taken : Request that CashApp promptly restores the full balance of {$800.00} to my account.
Ensure that CashApp establishes a transparent and responsive communication process to address customer concerns effectively.
I believe that the Consumer Financial Protection Bureau plays a vital role in safeguarding consumers ' rights and promoting fair treatment by financial service providers. I trust that your expertise and influence will help rectify this unjust situation and ensure that I receive the resolution I deserve.
This email serves as an official record of my communication with the Consumer Financial Protection Bureau and my formal complaint against CashApp. I kindly request an acknowledgment of receipt and a commitment to investigating this matter in a timely manner.
Thank you for your attention to this important issue. I look forward to a swift resolution that upholds consumer rights and holds financial service providers accountable for their actions.
|
| 04/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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On XXXX XXXX four transactions were made with my cash app card information in XXXX XXXX NY at XXXX the transactions were charged by XXXX. First transaction was made for XXXX, second transaction was for XXXX, third transaction was made for XXXX, and fourth transaction was made for XXXX.
I immediately messaged the Cash App customer service team who declined to cancel the pending transactions and asked for me to contact the merchant. I contacted the XXXX in XXXX, NY which advised scammers are using cash app card info for fraud. The merchant XXXX advised to contact Cash App directly to cancel pending charges. Cash App customer service advised to allow transactions to settle and dispute them. As requested, once settled on XX/XX/2022. I submitted disputes for the 4 transactions and other attempted transactions that were declined due to me disabling the card via the cash app application. Cash app advised they would tend to the disputes between 7 - 10 business days. On XX/XX/2022 I was contacted by cash app via email addressing the disputes for the attempted transactions and failed to address the disputed transactions with the actual charges. I responded and advised of the 4 transactions and disputes I submitted that settled. No response from cash app. On XX/XX/2022 a cash app representative addressed the dispute submitted and responded with At this time, we've addressed the transactions you gave originally and have completed our investigation and closed this claim. I responded with the dispute IDs given to me for the unauthorized transactions made with my card information and explained the situation. I received no response from the cash app rep. Today marks the 13th business day since the disputes and no action or update has been provided regarding the disputes submitted in the amount of XXXX $ +. When messaging the cash app team through the application I am advised of no updates. This is beyond frustrating as there is no solid communication with this company and transactions were not cancelled as requested to avoid the fraudulent charges made by someone in a different state which I have never traveled to. Today I have reached out to the cash app team and received the response that my dispute has been addressed. I received no communication in regards to the disputes submitted for the aforementioned. Reference numbers which were dismissed and not addressed are as follows : [ ref : XXXX : ref ] [ ref : XXXX : ref ] [ ref : XXXX : ref ] [ ref : XXXX : ref ] [ ref : XXXX : ref ] Please help get me the money which was stolen from me.
|
| 06/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
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|
This a major issue with CashApp.
On XX/XX/XXXX, at XXXX XXXX, I received an email that CashApp balance was negative. At XXXX, I received an email that the portion of my payroll that goes to CashApp was returned as the deposit failed. When I logged into the account at XXXX, I saw that the account was closed as of XXXX XXXX due to violating their Terms of Service ( TOS ). I instantly went to the CashApp chat assistance and as of XXXX XXXX, still haven't heard from them.
As soon as I arrived at work, I went to my HR department and together we called our payroll servicer. They said all processing went through as planned, and sure enough, the other portions of my pay check as allocated all went to the respective banks without issue, and as of XXXX XXXX, there was no notice of rejection of the pay to CashApp happening.
I then called CashApp from my office and they require a call back, which just occurred, but what a waste of my time. The representative could tell me nothing. Claims that he can't see the deposit in the account being reversed ( I took screenshots in case they tried to say it never happened ), and could not tell me what part of the TOS was violated. I simply use this account for a portion of my payroll, to accrue some savings, bitcoin, and buy things, there is nothing nefarious going on in my account whatsoever. Rep told me the CashApp AI system makes all determinations and that's all he could say and wish me well.
So, now I have multiple issues.
1. They closed the account without any notice and refuse to explain why the account was closed.
2. They took the small savings I've been accruing from purchases and transferred it against what is now a negative balance because I had already used part of the {$500.00} so when they reversed it, the account went negative and they applied the savings against this. 3. I can't get
the {$35.00} in Bitcoin out because it won't let me transfer it to another wallet. I can only cash out which I don't want to do.
4. The reversal of my pay is in no man 's land now. CashApp claims it never happened nor was received, meanwhile my HR department and our payroll processor says the payment went through and there has been no rejection and return of funds.
I need help getting answers. I don't care that this account was closed, I'll simply delete it from my direct deposit and walk away from it and continue with my traditional banks, XXXX and XXXX. But the theft of the small savings, not being able to move the BTC, and the missing pay, that all needs to be fixed. Please help.
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
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In late XXXX I used my CashApp card to complete a transaction on XXXX XXXX XXXX website. The transaction was completed and CashApp deducted the funds for said transaction. However, they experience a technical error and they return the funds back to my account. I did not receive any notifications saying that any money was added into my account. Furthermore, I did not receive any notifications saying that the technical error happened or that the balance needed to be settled.
Over 30 days later CashApp decided to now take the funds back out of my account to settle the balance. When Cashapp decided to deduct funds from my account to settle a technical error that they had it put me in a financial hardship. When I initially purchased the chairs, I had more than enough money to cover said chairs. Unfortunately, at this time I do not.
It is to my understanding that the transaction was complete, and no further action needed to take place. The money was taken out, put back in, and then taken out again. I have made several calls to cash apps customer service where i was hung up on i had their scripted rebuttals recited back to me, and there was no regard for the financial hardship they created or the emotional distress that occurred. I also went as far as to request to speak with a supervisor, and i was told that they do not have any supervisors that are available to speak over the phone they can only communicate via e-mail. I was then contacted by a supervisor close to their closing time. Furthermore the communications that I did have with their supervisor just reiterated a timeline that I was already made aware of. No concessions were made, I had even gone as far as to request a partial reimbursement because the technical error did not occur on my account.
Specifically speaking, an authorization charge that took place XX/XX/XXXX at the cost of {$640.00}. As of XX/XX/XXXX or XX/XX/XXXX the authorization charge was dropped and there was an update oh a XXXX XXXX charge for {$620.00}. After the charges were updated I am assuming that that is when the additional funds were added into my account, which again i was not privy to know where or when any type of funds were added because there was no notifications, there were no communications about such activity. now as of XX/XX/XXXX, cash app has decided to deduct money for a transaction that occurred over a month ago. I am frustrated because i do not have extra funding to cover their technical error. Furthermore that money was intended for my special needs son child care
|
| 12/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Well Im XX/XX/XXXX I sold my XXXX XXXX to someone and went on with my life. On XX/XX/XXXX, I wake up from a nap and have a notification on my phone showing that my email was removed from my cashapp account and my phone number and that the {$500.00} I had in the account was sent to someone without my permission. When I went to try and log in, was directed to create a new Cash App login. Then I tried to login using my email and realized that my email was removed from Cash App then I contact a cash app and try to do a claim with him and told him all the information what happened and stated that I saw my phone on XX/XX/XXXX and I XX/XX/XXXX the fraudulent transaction for {$500.00} was not me but was done on my XXXX that I had just sold and I realized that I have started to sign out of my XXXX XXXX to reset it but that I didnt know you need to enter your password before you complete the reset process so when I had sold it, I simply press the factory reset button to know how to do a reset button I didnt enter my XXXX password and I handed the phone over and I took the money from the guy and left. So I think I mustve done when you got home was saw that I got a {$40.00} payment on XXXX XXXX and then proceeded to log in my cash app proceeded to remove my email and replace it with his email and remove my phone number and replace it with his phone number and then proceeded to figure out a way to get in my cash app and use my pin to complete the transaction actually there were three total transactions one was for {$500.00} in us for XXXX dollars and last one was a {$40.00} payment from XXXX XXXX. The XXXX XXXX police report number is XXXX.
Cashapp did an investigation, and they proceeded to tell me that it was me who made the transaction and theres nothing I can do about it but Ive gotten emails before from cash app show me a suspicious login in the location of that login, so how is it that I was logged in my XXXX XXXX at the time of the transaction and I know the cash app knows that and the transaction was made from an XXXX XXXX and that XXXXXXXX XXXX was not where my XXXX XXXX was nor was it at my house so that shows that it was not me who made the transaction in Cash App still declined to pay or denied my claim. I havent found a police report rt and include the number previously. So now I dont know what to do with a contact because now Im out of {$540.00} and the cash app is stating that Im in a transaction what else am I supposed to do or can I do feel like I got robbed again for cash app not honoring my claim
|
| 09/26/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
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Web |
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I have been dealing with a company called Afterpay for years. In fact, I believe I was one of their first US clients. Afterpay.com will basically loan you an amount of money to be used at a particular store for particular items that they o.k. You are then expected to make 4 payments in 6 weeks to pay off the full amount. At first, this company was very friendly and helpful. They even asked me to help write good reviews for them on several sites which I was happy to do. At one point, I believe I was approved for {$2000.00} in credits since I never missed the payment date.
Sometime in late August 2022, after making the XXXX payment for approximately {$70.00} of goods from the online store XXXX, I noticed that, in fact, I had just made XXXX payments on another XXXX order for the exact same amount of money. I called XXXX since I only received XXXX order and both order were for the exact same goods. The woman I spoke with XXXX, informed me that they had only received payment for XXXX order and were only paid for XXXX order. She gave me an order number to give to Afterpay and told me that it was Afterpay 's error and they owed me money for the XXXX extra payments I made. Essentially, I had made XXXX payments of {$17.00} instead of only the XXXX that were due thanks to Afterpay 's mistake.
I immediately went to the Afterpay website and was shocked to find that Afterpay had ( 1 ) discontinued their customer service phone line making it impossible to resolve this matter by phone and ( 2 ) discontinued their online " chat '', as well. Thus, the only way to contact them with an issue was through a link on their website. I submitted at least XXXX complaints laying out the exact issue as described. Finally on my fourth attempt, made on XX/XX/XXXX, I received a " form '' response from XXXX at Customer Service on XX/XX/XXXX, stating that my dispute was being forwarded to a team of experts. On XX/XX/XXXX, I received another response from XXXX stating that my complaint would be allocated to a Complaint Specialist shortly. On XX/XX/XXXX, XXXX wrote to me and agreed with everything I complained about and agreed that she would issue a refund within 48-72 hours. Needless to say, not only did I never receive my rebate, but as of XX/XX/XXXX, I was still receiving emails stating that I was " late '' on my XXXX payment for both items and threatening to charge fees and destroy my credit record. I have tried reaching out every day with no luck. I am attaching a copy of the email chain, as well as the " threat '' letters.
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2923, I opened my Cash App to find my balance was $ XXXX due to a charge from XXXX XXXXXXXX XXXX XXXX in the amount of {$75.00}. I promptly disputed this charge thinking it was the previous authorization for incidentals made on XX/XX/2023 that had already been released. I then called Cash Apps customer service and was told that it was a new charge and not related to the XX/XX/XXXX authorization and that it had been manually entered ( no card present ). Since I had already started a dispute, they couldnt do anything else about the charge but did tell me that this same merchant had tried also charging me XXXX cents as well. I made the representative aware that their website had not allowed me to attach any documents and I had noted that on the web form too. I was told that that someone would reach out to me within 3 days. I then contacted the hotel and was told they had no record of making that charge on the XXXX of XXXX and that they had no charge at all to my debt card. Since my reservation was paid for through a 3rd party, it would have only been the {$75.00} authorization for incidentals that would have been run and nothing else and it would have expired, which the hotel confirmed. The hotel suggested I had been hacked until I told them that made no sense. The hotel also said the charge ( if it had been them ) would have said XXXXm XXXX XXXX and not XXXX XXXX XXXX XXXX. The hotel manager XXXX suggested that I dispute the charge and claimed no responsibility for making it. On XX/XX/2023 I received an email from Cash App denying my dispute and saying there was no error made. I asked for the documentation that was used and received a simple one page letter that contained the charge with the date and time of the charge and the description of card not present purchase and the rationale that no error had been made, that was it. Nothing else. I requested that I want to appeal their decision and that they didnt even allow me to submit any evidence and by their own admission, that the charge is fraudulent since they say it is a new charge made without the card present. I also informed them that the hotel denied making the charge in the first place. Cash App will not listen to any of this.
I feel that the hotel is claiming no responsibility and Cash App is claiming no responsibility or error and Im the one who pays for what is nobodys fault. Somewhere there was an error made but Cash App rules against the Consumer without even bothering to investigate properly or reach out to the customer.
|
| 09/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
On the night of XXXX XXXX I was scrolling on XXXX and I saw these two girls I went to school with names XXXX XXXX and XXXX XXXX were posting on their XXXX stories how they invested XXXX $ and received back {$5000.00} through an investor on XXXX named XXXX XXXX. In addition, I messaged XXXX XXXX because, I know her personally and I thought I could trust her in addition, XXXX XXXX claimed how she invested XXXX $ and received back {$5000.00}. As skeptical as I was I asked XXXX if it worked and if it was not scam and XXXX claimed that it was 100 % legit and so I messaged the XXXX account XXXX XXXX and I asked her how the process worked and XXXX stated that I would just send her XXXX $ and receive XXXX XXXX So I sent XXXX XXXX $ through XXXX XXXX and XXXX stated I now owed the IRS XXXX $ for the processing of the XXXX XXXX So I asked XXXX if I could back out of this process because I felt that it was a scam and It felt wrong, so I asked XXXX if I could have a refund of the XXXX $ in addition, XXXX stated that I couldnt receive a refund due to the fact that she and her manager had already processed the XXXX XXXX So I sent XXXX the XXXX $ through XXXX XXXX and then she was demanding XXXX $ from me because, Cash app charges XXXX $ for insurance fees to send the XXXX $ in addition, XXXX also asked me to add her email address onto my XXXX account and I told her No, that It was a scam and thats how hackers, hack into accounts. So I messaged XXXX XXXX and asked her if she did this whole process and added the email address to her Instagram account and XXXX XXXX stated that this is part of the whole process to receive the XXXX $ in addition, XXXX XXXX sent me a screenshot of her cash app of how she received payment from XXXX XXXX. In addition, I blocked XXXX XXXX and Her Manager because, I had enough and XXXX manager would not stop calling me after I blocked him and I messaged XXXX XXXX stating that I will press charges against XXXX and her manager if they contact me one more time and XXXX XXXX stated why would I do such a thing and that XXXX and her manager will press charges against me and that I will get into so much trouble due to the money I owe them. I believe what they are doing is wrong it is fraudulent activity and scamming people and what I find it weird is how XXXX XXXX a girl that I know personally and went to school with did not get scammed and yet I did. In addition, XXXX XXXX found out first that I blocked XXXX XXXX and stated that XXXX would not stop messaging her after I blocked XXXX.
|
| 06/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Dear [ CFPB ], I am writing to file a formal complaint against CashApp, a money service app that operates as a bank account. I believe they have violated their own terms of service by engaging in questionable practices that have resulted in significant financial distress for me.
I discovered that a substantial amount of money had disappeared from my CashApp account without any prior notification or explanation. To my surprise, there were no transaction statements or emails indicating the occurrence of any refund or withdrawal. It was as if the money had simply vanished into thin air, leaving me concerned about potential fraudulent activity.
After numerous attempts to ascertain the cause of this unexplained discrepancy, I finally reached out to CashApp 's customer support. Their response left me further unsettled. They claimed that a technical error had occurred, resulting in two transactions, one on XX/XX/XXXX for {$74.00} and the other on XXXX for {$40.00}, being refunded weeks after they should have been completed. However, I was never informed of these alleged refunds, nor was there any record of such transactions in my account statements.
Months later, on XX/XX/XXXX, CashApp withdrew an additional {$110.00} from my account without any form of notification or transaction statement. This action is a direct violation of their own terms of service, specifically XXXX XXXX, which clearly states their liability for incomplete or incorrect transactions.
What exacerbates this situation is that I rely on biweekly direct deposits from my employer. The regularity of these deposits reinforces the notion that my account balance accurately reflects completed transactions. However, CashApp 's alleged technical errors and subsequent actions have shattered this trust, leaving me in a state of financial turmoil and uncertainty.
The lack of transparency, communication, and accountability displayed by CashApp is deeply troubling. They have failed to uphold their obligations as outlined in their terms of service, disregarding the importance of promptly notifying customers of any incomplete or erroneous transactions.
This situation has caused me immense distress and has had severe financial implications. It has forced me to take time off work to address the issue, disrupted my ability to pay bills, and jeopardized my housing situation. The emotional toll has been significant, as I grapple with feelings of violation, helplessness, and anxiety over the security of my financial resources.
|
| 12/06/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/XXXX Re : Formal Complaint - Fraudulent Transaction and Inadequate Response Dear Consumer Protection Agency, I am writing to file a formal complaint regarding an incident that occurred on XX/XX/XXXX, involving a fraudulent transaction at XXXX XXXX XXXX, where I was a victim of deceptive practices and inadequate consumer protection measures.
On the aforementioned date, I visited the XXXX XXXX XXXX website to place a pickup order. The restaurant 's website exclusively facilitates pickup and delivery services through XXXX. Upon my arrival at the restaurant XXXX minutes later, both the restaurant attendee and the owner informed me that they had not received any online order requests. Despite presenting my receipt, they recommended contacting XXXX for assistance.
I subsequently spoke with XXXX individuals from XXXX, both of whom had strong accents and did not disclose their names. The call center representative and supervisor informed me that the last recorded order with XXXX XXXX was on XX/XX/XXXX, contradicting the date of my order. I initiated a three-way call with XXXX and XXXX XXXX XXXX during which both parties denied any record of an online order & that my receipts order number was less than XXXX digits for XXXX orders.
Concerned about the security of my information, I contacted my credit card company, Cash App, through both chat messenger and a phone call. Cash App advised waiting until the pending transaction cleared before taking action. I found this response unsettling, as it left me vulnerable to potential misuse of my account if additional funds were available.
Despite informing Cash App of an open police report due to a previous identity theft incident from a lost wallet, they failed to offer proactive measures such as issuing a new credit card. Upon the clearance of the transaction, my dispute was promptly denied without a clear explanation. Cash App 's response was more re-victimizing than protective, subjecting me to unnecessary inconveniences and punitive policies.
In light of the above, I am seeking your agency 's assistance in retrieving the amount of {$29.00} and safeguarding my account against further unauthorized charges. I have attached pertinent documents, including the purchase receipt, website copies, and call logs, to aid in your investigation.
I appreciate your prompt attention to this matter and look forward to a swift resolution. If you have any questions I can be reached at XXXX or email : XXXX Sincerely, XXXX XXXX
|
| 12/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2022, I attempted to cash out my funds in the CashApp portal. At the time, I had {$230.00} in my online account to cash out. Historically, I was able to send and receive funds using my debit card, which I linked to the application ; consumers did not have to provide their banking information ( i.e., routing number and account number ). However, on this day, when attempting to cash out, I was prompted to provide my banking routing number and account number to cash out my funds. I have never provided CashApp with my banking information, and I only used my debit card for all incoming and outgoing transactions ; now, I am prompted to provide bank information with the standard cash-out option.
CashApp should have informed the consumer that their financial transaction policies were changing ; however, they did not. CashApp is forcing customers to provide their banking information ( i.e., routing number and account numbers ) to cash out their funds using the standard cash-out option. Not only did CahsApp not communicate this change to the consumer, but their online help articles also continued to state that customers can explicitly cash out their debit cards. Their customer support advocates indicated that customers could cash out on on-file debit cards.
CashApp partnered with a third-party vendor, XXXX, to collect customer banking information without informing consumers ; of providing this information before the partnership. The XXXX information provided is a short description of who they are. This information is only available to the consumer during the bank account collection process, and the consumer must click the link to retrieve this information.
Additionally, if consumers instantly transfer funds, they are not prompted to provide their bank account information. However, when consumer uses the instant transfer, they are charged a fee based on the number of funds they cash out. Further, consumers can continue using their linked debit card to send money without providing their banking information.
I attempted to work with CashApp customer service advocates but failed to resolve the issue. I requested they send me a paper check, which they indicated they could not. I informed them they should have told the consumers before making this change, but they were still waiting for answers. I've attached several screenshots of my chat discussion with CashApp and their online help menu article indicating you can cash out to an on-file valid debit card.
|
| 11/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
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Approximately XXXX of 2022 I realized I had fallen Victim to a couple of scammers that lasted over a year. I met these two women online who claimed to be psychic women and possessed Devine powers. They claimed to be able to eliminate any negativity from your life, being abundance, and any past relationships. I was young and very vulnerable when I met these people. I was fresh out of relationship and just moved to a big new city by myself. These people claimed they would be able to bring my ex back, but I had to put In the work and it was very important I never told anybody. Once all of the work was complete I would get my money back the transactions started off with a simple reading : {$20.00} for the first session. They claimed to found the reason why me and my ex broke up, and they were the only ones with enough experience and skill that could bring us back together. I would send hundreds of dollars at a time for the work to be done each time I came back with hope of the work being complete and me and my ex would finally be back together. However it resulted in the opposite. They told me the work wasnt strong enough and required stronger materials such as bigger crystals and stones. I paid THOUSANDS for these materials I took out a loan from XXXX XXXX for {$8000.00} USD and sent my whole entire paycheck one time because they said it was cursed and had to be cleaned. As you are reading this I know it probably sounds obscured but its the truth. I was in a very isolated time of my life and their tactics made me feel like they were the only ones that understood my situation. Remember, I wasnt allowed to tell anybody, and once the work was complete I would get all of my money back. I sent over {$20000.00} USD to these people before I realized the actual amount I sent. I have put myself further in debt because I fell victim to their scam. I have reported everything to CashApp on different occasions and each time leads me to a dead end. I tried to dispute the transactions but they were no help. I received a message that said along the lines sorry about the fraud. We dont intend for our users to be scammed. There is nothing else we can do I never received an email from them stating why they couldnt dispute the charges. Only a verbal no we can not do that no actions/precautions were taken by CashApp to support one of their customers and it left me losing {$20000.00} USD I have proof of all transactions and actions that I have taken in attempt to get my money back
|
| 12/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2022 {$500.00} was taken from my account @ XXXX XXXX On XX/XX/2022 @ XXXX XXXX {$500.00} from an atm but was declined On XX/XX/2022 {$500.00} was taken from my account @ XXXX Total of {$1000.00} has been taken out of my account I filed with cash app a dispute over and over and I have called them over and over I got an email that told me that my claim on the deputed claims have been denied I emailed them back asking why they told me because I have used my card at the location in the past I went back online in a live chat over and over I have called over and over I am told that they will reopen my claim and they will get back to me by email only I have asked to speak to a manager I am told that they dont take phone calls I have asked to talk to someone that is in charge of the claims I am told no they only email no phone calls I am told that someone will get in touch with me by email and its the same thing over and over I asked if they could tell me what atm it was that was used they told me it is a XXXX atm and the best thing I can do is call XXXX and see if they can refund my money so I did that XXXX didnt have a clue what I was talking about and said they have nothing to do with a refund it would be the bank my card is from I went back to Cash app live chat and it was the same thing over and over I am told by the person in the chat and or on the phone that they have sent my claim to the manager and it will be taken care of and as of Today XXXX NOTHING HAS BEEN DONE TO HELP ME I asked if they can please pull film of who made the transactions they told me no Cash app told me no thats not there job to prove it wasnt me that made the transactions I asked them how or why the 2nd transaction was declined but not the 3 rd one they can tell me nothing it is to the point that when I go on live chat and ask why nothing has been done to help me get my money back I get a message in the chat telling me they have no updates on my claims Something is very wrong with them people they dont care that I wasnt the one that made the transactions they dont care if I get my money back its not them so they dont care I have been hung up by the XXXX over and over and told they cant help me cause the claim has been denied if you need dates that I have called them and or have been in live chats PLEASE HELP ME GET MY MONEY BACK FROM THEM ITS BEEN MONTHS AND MONTHS They tell me it takes 10 days but could be as long as 90 days I just want my money back from them ( CASH APP
|
| 01/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
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Web |
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Cash App Account ( $ XXXX or XXXX ) On XXXX XXXX, XXXX, I received a cash app transaction in the amount of {$750.00} by mistake ( or at least that's what I was told ), from XXXX XXXX ( $ XXXX ), she was supposed to have only sent me {$75.00} to rent stanchions and ropes from me. However, I immediately sent her a refund in the amount of {$670.00} ( see attached screenshot ) which is {$750.00} less the actual payment of {$75.00} for the rental, but she later cancelled the rental so I refunded her {$75.00} back ( see attached screenshot ). In all XXXX XXXX received her full {$750.00} back from me through Cash App transactions.
On XXXX XXXX, XXXX I received a {$1500.00} from another client for an event. On XXXX XXXX, XXXX I receive an email from cash app ( see attached screenshot ) stating and I quote " XXXX XXXX filed a dispute with their bank for the {$750.00} payment you received on XX/XX/XXXX. This payment will be refunded from your account '' and then yes, the funds were removed from my account. I never had the opportunity to challenge the dispute and show proof that the funds had already been returned to XXXX XXXX via Cash App.
I reached out to Cash App multiple times and the only thing they told me was if a bank says a transaction is being disputed they send the money back and that I would have to get legal help or reach out to the sender directly. I even spoke with a cash app rep and he says " oh yes I see where the money was refunded '' but then he still says they can not help me they have to refund the funds. I mentioned the sender 's cash app account was closed ( see attached screenshot ), he says if someone files a lot of disputes we will close their account. I said well if that isn't a red flag. I reached out to the sender ( of whom I do NOT know personally ) and she's claiming she haven't received the funds.
I am a consumer just like she is and just like her funds were " protected '' and she was able to " dispute '' the transaction, I should have been giving the same opportunity. I know that my money is supposed to be protected by FDIC and I do have rights to my money, they should NOT have been able to withdraw funds without confirming said information with me, furthermore they can see that I immediately returned those funds back to sender within a matter of minutes, five minutes to be exact.
I really hope you all can assist me with getting this matter resolved. Thank you so much for allowing me the opportunity to file this complaint.
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| 06/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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XXXX XXXX of XXXX XXXX sought me out on XXXX XXXX poses as a health coach who could help alleviate my XXXX I have XXXX XXXX. I know people target us for scams. I was skeptical at first but after a week of texting I thought I would give his supplements a try. I have screenshots of the conversation. I did not order through the website. I agree to send {$50.00} for product with {$10.00} shipping totaling {$60.00} that I cash app paid around XX/XX/XXXX. I chose cash app because they advertised to be against fraud. I usually use XXXX. I waited a week and asked if there was tracking. XXXX told me I had to pay another {$50.00} for fragile insurance. I sent a photo of the usps insurance and told him I dont understand why he didnt mention that a week ago when I ordered and I asked him to refund my money because Im XXXX and I cant afford it. He denied me and at that moment I knew I was being scammed. I attempted to call cash app and didnt get very far. XXXX I called my XXXX XXXX and put in an investigation reversal claim. The money was back in my account XX/XX/XXXX. I was told hold on to proof because they will need it to come to a resolution. Just last week I noticed the {$60.00} that was reversed back to my account was given back to XXXX XXXX. I called cash app 3 times. They said a manger would email me and they never did. It was a very difficult and impossible process to be listened to. I asked cash app and XXXX how they can conduct an investigation without speaking to me or notifying me. XXXX told after the fact I had lost the money again the third party cash app was responsible. So XXXX lied and cash app never contacted me. They investigated from XXXX XXXX XXXX without any notification. Because it was completed nobody would do anything to assist me with flagging the scammer. He received no penalization for stealing my money. I never received my product and he asked for more money via whats app. I went through the steps and cash app sided with the scammer. Since then I request the money back from XXXX by begging. I feel like he is scamming other people out of money. His website is XXXX I reported him on XXXX and the government scam fraud website along with cash app. I kept searching for other ways to stop the o justice and I found this claim center listed under XXXX XXXX. I have yet to place a police report but I plan to. I have proof and cash app wouldnt assist me. Their XXXX XXXX is very limited. Allowing fraudulent scammer like this person to flourish.
|
| 03/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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|
This is not a duplicate complaint technically seeing is that Cashapp has responded and had these complaints closed without addressing the issue typed and it seems this Consumer Department is helping them do so. So here is the complaint for the company to address. I was harmed on both XX/XX/XXXX andXXXX XXXX, XXXX in Wisconsin because my financial institution Cashapp who operates out of XXXX XXXX, CA let funds go from my account even though I did not have enough funds to make the purchase the merchant displayed one price and charged another. It does not appear to have went through any various of incremental price adjustments. Just flat out charged more than what was in my account. Held my funds pending for days. At times when someone I owed came to collect there money I couldnt pay that person and we got into fisticuffs I received bodily injuring blows and at one point I was having an anxiety attack paired with a sciatic nerve in my back that restricts my inhalation and I could not remove myself from the situation because my life was being threatened by my body. These transactions technically completed because the merchant had to cancel them. These transactions were completed not peer to peer and was made with their cash card liability belongs to Cashapp without a doubt. I do not have a borrow allowance for sure and stock round ups accumulated or a lack there of because of these transactions being initiated and technically paid to the merchant. If I didnt faint my heart would have arrested completely to my knowledge. All of this has caused me Extraordinary Emotional Distress as well as pain from what I encountered on the day. My body and mind paid and is paying the overdraft fees of these transactions and the app told the truth of the matter despite everything. It didnt expire it was canceled. It wasnt declined because it wouldve never been there to have been released on another day and would read specifically NOT ENOUGH CASH https : XXXX information in this link is, to me, quintessential to understanding where I am coming from. This department can not close this claim without Cashapp properly addressing this matter and going further with nothing other than them remedying the situation. Do you Cashapp disagree that in order for something to be canceled that cash would have had to been posted? Do you Cashapp disagree that in order for Something to be voided that XXXX would have been had to have been posted in any form or faction?
|
| 02/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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On XX/XX/XXXX my CASH APP Visa Debit card was charged {$170.00} to XXXX XXXX. I had not authorized this purchase. XXXX was in another city and a hotel I had never heard existed. I immediately contacted CASH APP to have my card canceled. In the interim, I contacted XXXX and told them the situation. They claimed that the reservation was made via their mobile application. They also stated that XXXX XXXX XXXX checked in via the mobile application. Their process of checking in does not require a valid ID to present at their front desk. Instead, a XXXX XXXX app was used to check in and unlock the door. All this was to my surprise as I have never signed up for this service and held no profile. CASH APP then told me I would have to wait 45 days for the merchant to close out this claim. On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX I had contacted CASH APP support and was told that they were elevating the situation to a specialized team and I would hear back in 24-48 hours. This was all done on the CASH APP application on my cell phone for the XXXX you call stated that their advocates were not available to take any calls for they are busy with taking other calls. Great logic. I was always given the same copy/paste message from CASH APP support except for today, where I was informed that my case was closed in my favor and that the provisional credit was permanent. I would guess this response came from the fact that I had used XXXX to publicly state that they have been ignoring me for months. In today 's response, CASH APP states that {$170.00} was credited to my account on XX/XX/XXXX, but under complete disguise as " Unlike refunds, provisional credit does not appear in your Activity Tab or prompt notifications. ". They also went ahead and gave some made-up scenario that when they deposited the money, i had XXXX balance. My CASH APP statement for XXXX started with {$22.00} and ended in {$0.00} and with all the transactions on my statement, it's a fact that there was no additional {$170.00}. The fact that they told me that they ruled in my favor and lied about paying me is borderline criminal. I would have accepted if they stated I lost the appeal. Their unprofessional business practices should not go unnoticed. Just as I am held responsible for my actions, why can't CASH APP?
|
| 11/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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Transaction # 1 XX/XX/XXXX was an purchase made through XXXX with my card b/c it was stolen and i reported it stolen had to ask for a new card in the mail, i never made the alleged purchase dated. I disputed the transaction on XX/XX/XXXX they denied.
Transaction 2 was a charge from XXXX for {$120.00} dated XX/XX/XXXX i tried to block transaction same day & cash app didnt do anything to block it while it was pending. I then had to escalate the issue so they do something about it i started the dispute on XX/XX/XXXX & they denied the dispute for me on XX/XX/XXXX. Any dispute i make ALWAYS gets denied they are not investigating anything they are just robbing their customers legally & getting away with it. Any other bank disputes the transaction and your voice is heard. Cash app always coincidentally favors against the customer. I called multiple times to find out the status of my diapute & i never recieved an answer as to why it was denied. They just push you off and make you wait XXXX business days so they can deny your dispute which is unfair.
Transaction 3 was on XX/XX/XXXX i recieved a transfer for a service on cash app for {$300.00}. At XXXX i visited the bank listed cashapp atms to use and i tried to withdraw the total amount from the atm at XXXX XXXX CT XXXX XXXX XXXX XXXX XXXX on XXXX XXXX XXXX and the atm froze with my card in it i went and spoke to the supervisor and she said the atm was just serviced, and because it happened during store hours i was able to speak to someone and she emptied the atm and confirmed the XXXX was still in the atm and i never recieved it, i waited for over 30 minutes trying to get them to get my money and they told me i had to call my bank ( cash app ) and tell them what happened. They were giving me the run around so i gave my phone to the bank supervisor so she spoke to the agent on the line and explained what happened how it happened and that they are resposible to get me the XXXX back and they are delaying the dispute. I am sick and tired of being denied time and time again for disputes that i should have been refunded. I have made numerous phone calls, filed complaints to no recieve no responses and cant get a hold of a supervisor ever because when you call the agents say they have no supervisor so how is any issue that requires you to speak to a supervisor to be able to be resolved. In total the amounts of the 3 disputes that i am referring to sum up to the total of {$860.00}.
|
| 12/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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|
I received money for services via Cashapp. I attempted to add my bank account and transfer funds to it, but they don't give you that option before you add a debit card. I added my debit card and transferred roughly half of the funds. Afterwards I was able to add my bank account. I did such and removed the linked debit card. I sent the remaining funds to that account. However Cashapp sends a text and app notification when a card or bank account is added or removed. Following the adding and removal of my debit card I received such messages and notifications. However following the adding of my bank account I received a notification and message that my babk was added, followed by a message that my debit card which I had removed and got notifications and messages that it was removed had been ADDED to the account. I immediately called Cashapp customer support to inquire why information I had explicitly revoked permission from them using in the form of removing it from my account was being added back without my permission. The person I spoke with was particularly rude and disrespectful and said without verifying and providing even more personal financial information they wouldn't address my issue qbd could only answer feneral questions. They already linked a debit card I explicitly removed so I had no trust in their integrity in regards to data protection regarding my finances, much less provide them with even more sensitive data before they would address what is either a glitch or an intentional, malicious disregard for privacy. So I told the customer service associate I had a general question and wanted to know how it was legal for them to add a debit card back to my account after I expressly removed it following me adding a bank account. The operator refused to answer the question until I provided my social security number, which is the most personal information a person owns as far as finances go. I suspect they're forcing people who won't provide a social security number, which they can not obligate customers to use, to utilize debit/credit transactions which fees. This would be opposed to direct bank account transactions which do not. This can not be the way a financial corporation is allowed to operate in the United States, while actively coercing and extorting consumers, half delivering services unless they provide more sensitive data than is necessary, and holding onto data after permission has been revoked.
|
| 02/22/2022 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I am a self employed clinical social worker in private practice and I accept insurance payments for patients. They insurance company recently started paying me with virtual credit cards, despite not having my own POS system. I needed access to those funds and decided to go ahead and use Squares services and pay Squares fees in order to get paid.
I had trouble understanding how to deposit the money, and was entering the wrong zip code, which flagged the account for fraud. I was asked to furnish more information which I did-Bank statements ( which I needed to black out in order not to violate HIPAA laws ), New York State License , website, however despite all of this, I was told that my account had been deactivated and my funds in a hold for 90 days. WITH ZERO EXPLANATION. I can not refund the payments because it is a virtual credit card and once the funds are disbursed it is inactive. It seems unconscionable that after taking 3.5 % in fees, plus service charges, Square gets to then retain the fees and hold my money for 90 days.
I spent 30 minutes on the phone trying to get through to someone and the woman XXXX refused to let me speak to internal affairs, nor would she give me an explanation as to why my account had been deactivated and my funds frozen. I am a small business, I pay quarterly taxes, and having upwards of {$6000.00} held for 90 days is a major hardship for me. I was in tears on the phone and the womans response was I have a family too, I cant let you speak to anyone else.
Nowhere in the terms does it say we wont accept health insurance virtual payments. In fact it says that prepaid cards are accepted.
This seems like an incredibly punitive way to treat customers, particularly after I gave up highly sensitive information to prove the eligibility of my transactions. There is no one working with me, no one talking to me, its all being done online in a very furtive and covert way, and the customer service rep I reached on the phone would give me zero information or support. She eventually told me she was hanging up since she had already told me three times that there was no one else I could speak to.
I am appealing to you to review my case and release my funds before the 90 days. I gave up all the information requested of me, I am a licensed clinical social worker with the state of New York, I dont understand how much more eligibility you need from me to prove the authenticity of my charges.
|
| 10/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
this is what I was worried about this has happened to me countless times with these app that I'm supposedly supposed to put my trust in.!? never again!
Cash App as well as XXXX XXXX app these two company 's have gone and helped their self to access my account and transfer money without any reason or a notification letting me know about it so I can have the opportunity to approve that the transfer was me or to deny the unauthorized transactions before the thief gets my money. leaving me to pick up the peices and go through loop holes just to come out on the other end more broke and in financial hardship. what's the straw that broke the camles back is I just got my brother to pay me back the {$100.00} he owed me so I was relieved to know I would be able to get diapers for my daughter and have gas to make it to and from work as well get some food to make it until payday. and just my luck that seems to be reoccurrin the second that I'm not looking at my phone I get a ring notification from Cash App all of a sudden money is taken from my account {$50.00} transfer to my XXXX XXXX account that has been inactive for over a year I haven't used it maybe it's been 2 years now I'm not sure exactly I do know I did not make that transfer or authorize it. what hurts me the most you guys didn't even notify me to see if I was making the transaction at 12 at night like what normal citizen is doing Bank transfers that late. why wasn't I ask if I want to approve it? but instead you guys take the money and THEN I get a notification letting me know that {$50.00} was transfered I wasn't asked!!! nor aware that if I got money then you guys take it without hesitation or consideration of how it affects me as you customer with very little income especially being a single mom in this pandemic. I have had money taken multiple times and nothing get resolved. I'm not going to just be quiet about this anymore I need this to be resolved my money returned and it's be figured out to where you guys actually can say with dignity our money is safe and secure. also when this does come up and people 's lives no customer support agent is available until business hours but all the crooks steal at night time when everybody 's vulnerable so the second I do get a notification there's nobody I can call to get alerted on that to stop it from happening got to wait until the transactions already processed and complete and it's normal business hours.
|
| 10/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I had 141 unauthorized transactions on my cash app account. All of these transactions said they initiated from XXXX and were between $ XXXX {$4.00} for a total of almost {$250.00}. I contacted cash app support to advise the charges were unauthorized. I was told that I would need to dispute the charges and sent a link.
I submitted the dispute advising there were 140 identical charges. After a few days I contacted support again and was told that the dispute could take up to 45 days but usually takes about 10. During this conversation with XXXX I was told that there were too many transactions for him to handle by phone and I could not reach someone in their disputes department directly nor did my issue meet their requirements to speak to a manager & the only thing I could do was wait. I reached back out to support via the chat in the app and reached the same individual who told me the same thing.
Today I received an email that the dispute was resolved in my favor and 1 of the 141 charges was returned. When I reached out to customer support to find out why, I again reached the same XXXX agent who advised that I would have to dispute each transaction, they take between 10-45 days to investigate and that I cant dispute another transaction until the first is resolved. So essentially it would take XXXX days to get my money back for charges that can easily been seen by their time stamps that they were done by an automated system or bot.
Ive contacted XXXX and they confirmed they dont even have this card number on file nor were these charges initiated by them.
To go in and look at SO MANY of the exact same charges and only refund one as unauthorized is deplorable business practices and not a company I would want to do business with. Cash App is well known for being hacked and the system for scammers across the world. At this point I want to close the account and have nothing else to do with them but I cant even do that because when they finally resolve this matter, the funds will be deposited back into the same account and I will be on a mad dash to transfer them before they are scammed again.
Theres no way this company should still be in business! Though they have clearly paid for their 5 star rating on the XXXX website, the XXXX complaints and XXXX star reviews make it clear that this is definitely patterned behavior for this business and they should be investigated for financial theft and fraud.
|
| 11/29/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
On XX/XX/2022 I bought an XXXX XXXX XXXX in amount of {$600.00} on XXXX XXXX through Afterpay USA. I paid Afterpay a down payment of {$160.00} for this purchase and they created a one time card to be used to pay for the purchase.
On XX/XX/2022 I received an email from XXXX XXXX stating that my order would be cancelled because my card failed the authorization process. Since the card failed the authorization process, it was never charged. The order was cancelled by end of night XX/XX/2022.
I then reached out to Afterpay that same night to inform them of the order being cancelled. I was told by Afterpay that I would have to wait until XXXX XXXX refunded the money back to Afterpay and then the money would flow back to me. I was told I could submit evidence of the order being cancelled which I did. I received an email thanking me for evidence but reenforcing that they will not be giving me my money back until XXXX XXXX processes the refund.
On XX/XX/2022 after a week of no money or resolution, I reached out to XXXX XXXX ( chat AND over the phone ; XXXX separate associates they said the same thing after looking into it ) to see what the hold up on the refund was. XXXX XXXX informed me that because the authorization failed, they never received any money for the purchase therefore could not issue a refund. They told me I would have to speak to my bank because theyre holding the money. My bank in this case being Afterpay who is currently holding the money.
I reached out to Afterpay on this same day with this new information including screenshots of XXXX XXXX confirming they never received any money to process a refund. Afterpay AGAIN responded that I would have to wait until XXXX XXXX processed a refund. XXXX XXXX never received money from Afterpay for the product ; the money never changed hands. So currently Afterpay is sitting on the {$600.00} it owed XXXX XXXX and the {$160.00} that I paid as a down payment.
Mind you, I am still responsible for paying for this product which I have not received. I pushed the payment back to next Tuesday XX/XX/2022 in hopes that this will be resolved by then and I wont lose out on anymore money. At the moment I am out {$160.00} that Afterpay refuses to give me and will be out {$600.00} in total if this is not resolved. Again no product to show for anything & XXXX XXXX never received the money to issue a refund. Just terrible customer service on Afterpays end.
|
| 12/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX Veteran XXXX XXXX XXXX, XXXX XXXX XXXX IL XXXX Reference XXXX Subject : Unauthorized transactions in the about of {$200.00} and {$100.00} within XXXX minutes apart of each other.
Important note : If you need me to file a police report I can do that. I would like to press charges against the person with $ XXXX low down XXXX ( $ XXXX ). How can the XXXX Police get in contact with you to obtain more information so they can located/charge this person as an accessory to a crime.
Question XXXX XXXX XXXX | $ XXXX | XXXX | XXXX Question XXXX {$200.00} to low down XXXX ( $ XXXX ) on Wednesday, XX/XX/XXXX at XXXX | {$100.00} to Low Down XXXX ( $ XXXX ) on Wednesday, XX/XX/XXXX at XXXX Question XXXX I do not know this person called low down XXXX ( $ XXXX ), nor is this person in my contacts. I did not authorize this, and it was down with out my knowledge and consent. If you look at my history over for the year 2022 you see that I only send money to people, I have listed in my contacts. I will file a complaint with the Consumer Financial Protection Bureau about this. Also, I you would like me to file a police report about this issue I have no problem doing this.
I just want and need my money back ASAP as it is XXXX and I have to buy food and things for my kids.
Question XXXX No Question XXXX XXXX XXXX XXXX Stylus Question XXXX XXXX, Illinois Question 7 No, I did not.
Question 8 I do not think I had setup. I was not aware that I could setup a pin for performing transactions. I will definitely be setting this up ASAP.
Question 9 & 10 Yes, I have possession of my device but a so called associate had used my phone when I closed with out my knowledge and permission to steal money by sending it to someone they know.
I do not know this person called low down XXXX ( $ XXXX ), nor is this person in my contacts. I did not authorize this, and it was down without my knowledge and consent. If you look at my history over for the year 2022 you see that I only send money to people, I have listed in my contacts. I will file a complaint with the Consumer Financial Protection Bureau about this. Also, I you would like me to file a police report about this issue I have no problem doing this.
Important Note : I am an XXXX XXXX Veteran I have no reason to lie about this. I just want and need my money back ASAP as it is XXXX and I have to buy food and things for my kids.
Respectfully, XXXX XXXX
|
| 11/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
Cash app has been an issue for me for quite a while in regards to an old account that I am the owner of but unable to access due to outdated and expired information needed to verify.
I have an old account with cash app tag ( XXXX XXXXXXXX ), and when I XXXX in XXXX of this year, several people cash apped me to this old account. I have tried numerous of times to get answers on why I can not access my cash app funds. The phone number I had when I opened this old cash app account is on my public record as me being the owner. i however, have gotten a new number and have had the same number as of now ending in XXXX for the past 6 years. The phone number they have on record is XXXX. Cash app also wants to verify you using an expired credit card used to originally link the account which after 6 years has been expired/ and lost and wouldnt have that information. I have given Cash app my full name, and gave them the old number I used to have, but can not verify the debit card with the first XXXX digits they are requesting from me. I think its crazy. I have offered to submit my ID and also other information to verify it is me. Clearly the linked bank card they have has to have an address that is mine that is associated with my old and new account. My current account is XXXX XXXXXXXX. I would like my funds that are in the old account ( XXXX XXXX ) to be transferred to my new and current account. I have had the person call cash app who sent money to my old account and due to security reasons couldn't disclose information to them, and advised I call in. Which I have and even was on XXXX with cash app to verify each party. I still havent had my money refunded, nor was the account totally closed because the person who sent money even canceled it on their end, and was told after 10 days the money would be refunded. That still hasn't happened. I would like my money to be deposited into my new cash app. I know of at least XXXX dollars in the old XXXX XXXX account. The transaction id is # XXXX and the sender was XXXX XXXX with cash app tag XXXX XXXXXXXX. This was sent on my XXXX XXXX XXXX XXXX XXXX XXXX to my old cash app tag stated. The email I got as confirmation and even tried to verify with Cash app my email associated with the old cash app which is ( XXXX ). So I want my money immediately, as I have waited long enough. Spoke to several managers at Cash app with no resolution. Its unacceptable.
|
| 08/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
XX/XX/XXXXXXXX I was investigating an XXXX video charge on my XXXX XXXX account. I XXXX the phone number for XXXX on the internet. When I called, I was transferred to what I thought was XXXX fraudulent department. The perpetrator was cunning and forceful making me believe there were pending charges on my account, and they had been trying to reach me. He had me download software on my phone and told me I shouldnt use my computer because of fraud attempts on my account. Unbeknownst to me, it was software that he was able to see everything I was doing on my phone. He then had me transfer {$3200.00} to a family member in my CashApp account, then told me to request that they send it back to me. I did as he requested. He transferred the money that was sent back to my Cashapp account to his account.
When I realized something was wrong, I notified my bank to freeze my account. By than the perpetrator tried unsuccessfully to withdraw money directly from my bank account via XXXX.
My identity was compromised ( social security, address, name ).
Cashapp provided the perpetrators bank, time of transaction, and amount, and last 4 digits of account number after many chats. They suggested I do research. I did the research by contacting the bank with all the necessary information for them to identify the perpetrator. The perpetrators bank was very cooperative. They took all of the necessary steps regarding fraud intervention. They froze the perpetrators account and said they will refund the money into my Cashapp account. They need a letter of indemnity from Cashapp to refund my money.
I dont have the perpetrators information because of privacy.
I have written Cashapp numerous times via their chat system and they send me the same automated response that my claim is denied because of Cash Out status. Cashapp is not responding to my request to escalate my claim to the fraudulent or legal department, regarding the requirements from the perpetrators bank, to have my money returned to me.
On XX/XX/XXXX contacted Cashapp via chat regarding claim.
On XX/XX/XXXX contacted Cashapp via chat regarding claim.
On XX/XX/XXXX Cashapp provided information of transaction to perpetrators bank account.
On XXXX spoke to perpetrators bank regarding claim.
On XXXX spoke to perpetrators bank regarding letter of indemnity.
On XXXX notified Cashapp regarding requirement of indemnity letter.
Thank you.
|
| 01/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
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Web |
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I made a XXXX purchase from XXXX on XX/XX/2022 with my CashApp Cash Card. I returned the item back to XXXX on XX/XX/2022.
XXXX is claiming that they issued the XXXX refund on Saturday XX/XX/2022 @ XXXX XXXX
XXXX informed me that CashApp Disputed my incoming XXXX direct deposit refund from XXXX and CashApp refunded my XXXX back to XXXX. CashApp initiated this dispute without my authorization nor did CashApp even inform me that they initiated this dispute, I learned about this dispute from XXXX when I kept contacting XXXX asking for my XXXX refund.
CashApp also canceled my cash card without my authorization. CashApp canceled my card and made me order a new card that way XXXX has no way of refunding my XXXX to that old card number because it is canceled.
Then I get an email informing me that the dispute was won in my favor. But I still have not received my XXXX even tho the dispute was won in my favor.
For months Almost everyday I kept messaging CashApp asking them where is my XXXX direct deposit refund from XXXX. Cashapp continuously lied to me every day that I asked them where my XXXX refund was, they never gave me the same answer.
Then CashApp claimed that they issued my cashcard account has been issued a provisional credit but cash app has no proof of ever issuing me my XXXX Because CashApp has no proof of issuing me my XXXX or any provisional credit becoming a permanent transaction CashApp tried to claim different transactions as their own that in reality were : myself transferring money to myself from my XXXX Cash on my XXXX to my CashApp cash card.
CashApp is still claiming that a provisional credit has been issued to me. However I asked CashApp : how would they have issued me a provisional credit if there was no transaction pending in the amount of XXXX where would the funds come from to issue me a provisional credit if when they initiated the dispute they refunded XXXX back the XXXX I also asked CashApp if they expect me to believe that they would issue me a provisional credit out of thin air with their own money to my account.
I still not have received my XXXX direct deposit refund from XXXX. XXXX gave me charge back ID # and also a Refund ID #. I asked CashApp for any & all communications, transcripts, transactions, charge back ID # s under Visas purchase return authorization mandate. CashApp failed to provide me with any proof of issuance of my XXXX
|
| 12/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Older American |
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I had a scheduled XXXX on XX/XX/2023... .in my local hospital to have a XXXX XXXX. I was in XXXX for approximately XXXX hours then went to recovery. On XX/XX/2023... I looked at my bank acct to see if my social security check had hit my acct yet. When I went in to check there was over XXXX missing out of my act. The $ missing was from XXXX fraudulent charges of XXXX each. Made on my acct. Which I locked immediately.The charges were made while I was in XXXX and recovery. I contacted my banking institution and the Said I had to file each individual complaint as fraudulent. An individual finally worked with me to help me file them since I was just getting home and still recovering from XXXX on XX/XX/XXXX. I noticed on XX/XX/XXXX that my bank sent me an email stating they needed to verify my identity by XXXX Eastern standard time to keep my acct open I sent the copy of driver license and a selfie. The identity verification tab verified my identity went through at around XXXX XXXX. The email from my bank also stated the reason they wanted to verify who I was is because they thought " based on ther data and analytics my dispute my be fraudulent or false '' ... ..now I have been in the hospital in XXXX the days all this happened!!!! ... now ot XXXX XXXX XX/XX/XXXX I get another email from my bank stating " we closed your cash card you didn't verify your identity after your dispute was flagged as fraudulent or false '' your dispute has been denied... .reason for declination " acct history..trans dusputes ... or other possible violation of terms if service '' ... .we can not provide further details and are unable to change decision. Then finished with I can't order a new card but I can still access my money in the acct and stocks and bitcoin hiw can they determine my acct was making a false or fraudulent accusation when I jumped through all the hoops they wanted me to. Then when I called back in I was treated like a criminal over the phone and Noone offered any help if it did not go by there pre scripted statements ... ... .there was over XXXX ... ... XXXX charges ... .I am a XXXX XXXX man ... I have better thing to do especially when I am having a XXXX XXXX that listening to over XXXX songs on an app.thanks for your assistance ... ... all this info is verifiable and none of it is false. It is all documented with emails and XXXX times at hospital ... ... .thanks for your time
|
| 07/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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My account had unauthorized access with unauthorized charges sent from my cash app account to individuals I do not know. Every time my husband would send money via cash app, for rent and bills, it would disappear. When it came time to make bill transactions, it was noticed the funds had been transferred to XXXX separate parties. When it was apparent my account got compromised, I was informed to request a refund from the party responsible that initiated the transfers, the request were declined after sitting a few days. The next step was to contact Cash App Support if responsible party did not cooperate with the request. When I did contact customer service of Cash App, the representative did not seem interested in the fraudulent activity despite having evidence to provide showing there has been unauthorized use on my account. When checking my security in the cash app account it was noticed and screen shot I had multiple unknown devices logged into my account, when there should only been an XXXX. It was also noticed I had security settings changed. With submission of the documentation and complaint, CASH APP did nothing to secure my monies and responded at a later date with a few different responses. The responses were I knew the person which no I do not, and then I received a second notice stating it was denied because I never responded. Responded to what? I sent all documentation and proofs of fraudulent activity yet, they still will not take responsibility for my stolen money. Cash App is advertising they are an FDIC bank. When bringing to Cash Apps attention about being an FDIC entity, & should be covered as a customer to this sort of activity, their response was theres nothing they can do about my account being compromised. So it appears to me Cash App is falsely advertising & representing there customers as FDIC insured. I had {$1000.00} stolen from my account for bills, Cash App is letting the fraudsters get away with it stating I know the people. They will not take any other action despite the proofs of evidence that I do not. What do I do?? Cash App is just as guilty as the parties responsible for just overlooking the situation entirely and making an excuse to not be responsible for the theft. How can they represent themselves as FDIC but dont back it in the times their business failed a customers protection. Please let me know what I can do to get my money back.
|
| 06/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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On XX/XX/2022 I received 2 payments to my cash app account. One payment was XXXX and the other was XXXX. I received a message telling me that there had been a payment sent to me which was the XXXX. The message also told me that I needed to accept this payment from the sender in order to complete the transaction. I accepted the payment and about 10 minutes after I accepted the payment I then receive a message that the payment had failed and that cash app had blocked this payment to me for my protection. This I don't understand and that's because cash app was unable to provide me any other information on why they felt I had to be protected from receiving my payment.
If cash app had a flag on the individual that sent it to me then why is that person allowed to do any kind of business through cash app.!!! Also I received a XXXX payment on XX/XX/2022 just following the payment mentioned above and according to the Agent at cash app ( XXXX ) there was no problem with this payment and that it was available in my account to be used. I viewed the XXXX payment sent and my account showed me a XXXX! balance in it. I went to purchase something at about XXXX XXXX the same day of receiving the money and the purchase was declined. I waited a few hours later and attempted to use the XXXX and that transaction was declined as well. This was gas money for me to get to work. I was unable to make it to work. I lost XXXX of income because of this. Cash App keeps you waiting for hours before you can get any assistance from them. You rarely ever get to talk to a human. The help they provide is by way of chat/text. This is not the first situation I have experienced with Cash App that I needed assistance in order to receive the money that someone sent to me. Each time is a a couple of days waiting period before anything is resolved. To send and receive money is the core of their business and they handle this as if they have no clue and definitely no urgency in processing a person 's money. If they are that busy where it takes 2 days or longer to assist a customer then why won't they hire more help to accommodate the the customer in a efficient time matter.
My account name with Cash App is. XXXX XXXX XXXX The money I was trying to receive was sent from XXXX XXXX XXXX and the XXXX was sent from XXXX XXXX. As of this point I still have not been able to access the XXXX payment sent to me.
|
| 05/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
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XX/XX/2023 Attention : Square XXXX Department & Customer Service : Square has misappropriated over {$20000.00} in my funds by locking my account XXXX and then refusing to further engage with me via my account service contact ( likely because it has been using a bot to respond rather than a person ). This is severely damaging my business, which relies upon access to those funds. Those funds are held in trust, and Square is both in breach of its contract and has committed unjust enrichment, as well as a failure to meet the duty of good faith and fair dealing.
I am continuing to try and resolve this in good faith and through direct communication. Please have an account representative correct this matter promptly and restore my access. If an account representative is unable to act, please forward this to your legal department, as they should, at a minimum, recognize the wrongful conduct committed by Square and act promptly to avoid legal costs.
My professional photography business, XXXX XXXX XXXX XXXX, operates seasonally. My business is licensed by the XXXX XXXX XXXX. I have been utilizing Square to receive payments for my photography services, and Square held a substantial balance of my funds as of XX/XX/2023. Without making any attempt to contact me about any concerns, Square suddenly deactivated my account. Square then claimed it did so because my account could not be verified, and refused to further engage with me. All while keeping all of my funds. This is significantly impacting my ability to operate my business and to pay contractors for their services.
Either this is a simple mistake that has not been brought to the attention of the right people, or a deliberate policy of theft. Based on a cursory review of online complaints, many others have been forced to deal with the same issue. If this is a deliberate policy action, it may be that a class action is the only recourse to obtaining justice for both myself and to ensure that others like me dont have to suffer the same issue. But I do hope this is just an oversight and not a policy issue, and that it is resolved promptly and fairly once this notice has your attention.
Please release the amount of {$20000.00} from my account. You may contact me at XXXX or by phone at XXXX. This is my final attempt to resolve this through direct discussion. I hope you act accordingly.
Sincerely, XXXX XXXX XXXX
|
| 08/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
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Cash App Support Subject : Unauthorized Transactions and Reimbursement Request To Whom It May Concern, I am writing to address a concerning and ongoing issue regarding unauthorized transactions on my Cash App account, which have resulted in a total loss of {$2000.00}. Despite my consistent attempts to resolve this matter through various channels, I regret to inform you that the situation remains unresolved.
Beginning in XXXX, I noticed several unauthorized transactions on my Cash App account that were made without my consent or authorization. These transactions amounting to {$2000.00} were undoubtedly the result of fraudulent activity that I had no knowledge of or involvement in. As soon as I identified these unauthorized charges, I promptly contacted Cash App support to report the issue and request a reimbursement in accordance with your company 's policies and consumer protection laws.
Unfortunately, despite my repeated attempts to communicate and collaborate with your support team, the matter has not been resolved in a satisfactory manner. I have followed all necessary steps to provide evidence of the fraudulent transactions and to ensure that my account 's security is reinforced. However, I have received no assistance in recovering the funds that were taken from me.
I believe it is essential to highlight that this situation not only constitutes a significant financial loss but also reflects a breach of trust in your company 's ability to secure its customers ' accounts and provide timely and effective support. I urge you to address this matter urgently, thoroughly investigate the fraudulent transactions, and take the appropriate measures to reimburse the {$2000.00} that was wrongfully deducted from my account.
I expect a prompt response and resolution to this matter within 15 Days from the date of this letter. Failure to address this issue adequately may leave me with no choice but to explore further legal actions to protect my rights and interests as a customer.
I appreciate your immediate attention to this matter and your commitment to upholding the security and integrity of your services. Please feel free to contact me at [ your phone number ] or [ your email address ] if you require any additional information or documentation to expedite the resolution process.
Thank you for your prompt action in this matter.
Sincerely, XXXX XXXX XXXX
|
| 01/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
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my name is XXXX XXXX this complaint is for cash app, i have a cash app for my son XXXX XXXX which is a XXXX cash app tag XXXX XXXX, the profile is in my name with my picture, i have attached cash app statements for the months of XX/XX/2022 XX/XX/2022 and XX/XX/2022 and transcation documents also proving my complaint, on XX/XX/XXXX there was a XXXX dollar payment sent from me to XXXX XXXX cash app stated this transcation was canacelled that is not true on my cash app XX/XX/2022 statements it shows the transcation was not cancelled however it was taken out of my XXXX XXXX checking acct and never refunded to my bank or back to the cash app acct, on XXXX the XXXX XXXX there were two transcations one for XXXX dollars and XXXX for XXXX was sent to XXXX XXXX that was suppose to be refunded back to the XXXX transaction was suppose to be cancelled and so was the XXXX dollar transcation, not only did cash app take these funds from my bank acct and never refunded me they also took these funds from XXXX XXXX checkinhg acct for a refund for me which was not necassary because these transcations were suppose to be cancelled, so they took these funds twice,, from my acct and his, i have advised XXXX XXXX to file a cliam to get his money back,, yet still cash app has yet to refund my money or his, please look on the cash app XXXX XXXX statement, on cash app statements it descripts all transcations it would state cancel if the transcation was caneclled, however on the transaction receipt it states canaceled but on the statement it does not state that, also on XX/XX/2022 cash app cancelled a payment for XXXX that was suppose to be refunded to me on XX/XX/2022 however no refund has be made it is stillin a pending state with cash app, also another payment that was suppose to be refunded for XXXX however no refund, it is numerous charges like this but i can only proove these transcation at the time, i have attached my XXXX, XXXX and XX/XX/2022 cash app statements and my XXXX XXXX XXXX and XX/XX/2022 bank statements proving cash app took the money and never replaced it now those XXXX XXXX accts are closed i want my refund from cash app put into the cash app acct or mailed to me in a caheck the total amount is XXXX dollars please look at all attachments, i have contacted cash support numerous times about this matter i have also attached that proof my contact number is XXXX
|
| 11/24/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Servicemember |
|
It all started with a refund that they didnt want to refund. Then I experienced a situation where they were discriminating against my XXXX, and were telling me that I needed to follow some steps, regardless of the issues that I was having informed them that I could not read, and if they could call me in for me, and then they just change the subject of the matter and then they just, in when I say they I mean cash app cash app which is say it was either suspicion of fraud, or it was unusual activity. And theres even been times where my card had no choice but to cancel that we order another one and then I would have to wait the 7 to 14 days to get a new card and then I would experience several different issues with the digital wallet of suspicion of fraud or unusual activities on a brand new card that I was forced. And then the address they couldnt guarantee that the card could come there. I also had informed Cash App that per my policy of dealing with customer service. If my standards arent met, I charge a fee for that I charge a fee for discrimination. I charge the fee for hold times I charged a fee to speaking to a I instead of capable human beings, I charge a fee for incompetence, and I charge fees for whatever they might be Ill inform them, and then, depending on the next following statement, whether theyve complied or not, the charge will be made or not, and they have several charges And havent paid any of them I would like the charges paid in full, or I would like them to tell me why I got in a court of law and I plan on asking for more than {$10000.00} so a meeting about redress negotiation, mediation, conciliation, arbitration or private judgment is going to be sought after and needed Immediately I charge {$20.00} XXXX if this is a headache by the time I get to court I will be {$20.00} XXXX of my my needs are not that before that and before then I mean within 24 hours. I could be contacted at XXXX or you can reach me at XXXX, I would like a XXXX of this message to go to the XXXX officer XXXX last name XXXX I would also like XXXX XXXX XXXX to be notified as well as XXXXXXXX XXXX. I plan on sending out a mass email to the XXXX XXXX users for XXXX XXXX card holders, if my needs are not met, I want a copy of this sent to XXXXXXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX as well as the XXXXXXXX XXXX location I believe is XXXX cultures the XXXX XXXX. as well
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Someone stole my debit card and used purchases. I couldnt access account as phone was broke and online didnt have where could disable card. I was able to change pin that stopped new purchases although the thief had card to an account he kept using. He spent {$800.00} before I got new phone to use the CashApp app to cancel card. The CashApp debit card did get refunded for some of charges. Yet they saying I authorized what I didnt authorized. I am contacting the merchant and they keep having me fill out this detail sheet and nothing changing as they asked me to fill out detail sheet about three times. I cant call and explain to either company for they seem not to have anyone to speak with on this issue.
Here are all transactions of fraud to my account.
XX/XX/XXXX. {$15.00} XX/XX/XXXX. {$59.00} XX/XX/XXXX. {$11.00} XX/XX/XXXX. {$13.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$19.00} XX/XX/XXXX. {$8.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$6.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$54.00} XX/XX/XXXX. {$2.00} XX/XX/XXXX. {$1.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$26.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$4.00} XX/XX/XXXX. {$5.00} XX/XX/XXXX. {$2.00} XX/XX/XXXX. {$9.00} XX/XX/XXXX. {$2.00} XX/XX/XXXX. {$5.00} XX/XX/XXXX. {$9.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$12.00} XX/XX/XXXX. {$9.00} XX/XX/XXXX. {$.00} XX/XX/XXXX. {$8.00} XX/XX/XXXX. {$6.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$7.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$9.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$14.00} XX/XX/XXXX. {$9.00} XX/XX/XXXX. {$2.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$16.00} XX/XX/XXXX. {$2.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$18.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$2.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$6.00} XX/XX/XXXX. {$9.00}.
XX/XX/XXXX. {$7.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$14.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$15.00} XX/XX/XXXX. {$5.00} XX/XX/XXXX. {$9.00} XX/XX/XXXX. {$8.00} XX/XX/XXXX. {$9.00} XX/XX/XXXX. {$8.00} XX/XX/XXXX. {$6.00} XX/XX/XXXX. {$4.00} XX/XX/XXXX. {$3.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$5.00} XX/XX/XXXX. {$6.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$16.00} XX/XX/XXXX. {$5.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$12.00} XX/XX/XXXX. {$10.00} XX/XX/XXXX. {$4.00} XX/XX/XXXX. {$10.00} If you could help recover stole funds, that be so helpful.
|
| 06/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I just enrolled into XXXX XXXX XXXX XXXX app because I keep getting denied for credit for no apparent reason and they are showing several attempts with my social security number i think XXXX since XX/XX/1922 XXXX showing my social security number with the wrong address and the other XXXX with the wrong addresses and wrong social security number these are all listed under inquiries to my credit info via the XXXX XXXX as told to me through XXXX XXXX XXXX XXXX app. Also I have received strange inquiries through my text msg on my cell number recently through cash app asking me to receive an money request and I have no cash app in my name. Also I reported last month the same as I received an email about a XXXX account that I never opened which I called them and reported it. As well as there is XXXX old XXXX account with XXXX fallowers each ( XXXX total ) showing my pictures of which I have not had access to for around 3 years now, the accounts were hijacked from me by an extremely hitech computer network engineer ex boyfriend of mine 3 years ago named XXXX XXXX XXXX. Missouri who would beat the XXXX out of me and steel my cell phone, thus me getting a new phone and starting a new accounts, neither of which I have been able to access for 3 years now. When I approached XXXX they told me that since I did not have the password or recovery information for the accounts which he had already changed to his personal information that there was nothing I could do to close the accounts and so I was stuck not being able to close them PERIOD. unfortunately this happened twice, before I was able to escape the abusive situation. IF I could think of anyone involved with fraudulent activity on My personal accounts it would be XXXX XXXX XXXX XXXX mo I found an evergy bill for XXXX $ as well in his son 's name with mine that I never signed for. And I have gotten several strange emails with XXXX XXXX XXXX and as well as XXXX XXXX. I'm quite sure they are into catfishing innocent people out of my old XXXX accounts and doing the most illegal activity which is the reason I was scared to report such crimes for I was scared that they might come to harm me if I told on them. I was informed by the local authorities here in XXXX ks that I needed to report this to the fbi as well so I will be seeing how to get them involved too if I need to. Thank you for your help.
|
| 01/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to send money to another person
|
|
Web |
|
|
Yes this is a complaint against cash at by square, I have a cash app card The last 4 is XXXX, and on this card I locked it then I ordered me a person green card I was charged {$5.00} and some odd cents for this card by cash out by square, when it came to activate this new card cash app wouldn't allow me to activated.
Then I've been writing customer service, too fix this problem, Cash up a taxi for front and back copy of my identification state of New York a my bank statement in according with my bang I sent it to them with all transactions in the balance of my money blacked out except my home address and the last four digits of my account number because my bank XXXX XXXX Does not Trust cash it but it's square or Square, Because four reasons that a lot of there customers was complaining about this to Cash App by Square. Due to the fact that cash app has been hacked on numerous occasions that I agree with my bank and a friend of mine 's that works for New York State Department of Motor Vehicle better known as DMV, Said I shouldn't send them my front and back of my driver 's license because this is help if of identity get started especially a company called Cash App by Square.
All I'm trying to do please get my new cash app card activated and have no more problems with these people at Cash App. Now they're asking me to send it again from the back of my identification and bank statement. Which I said to them 1 2 3 I believe up to five times and they avoided and they still playing their little games then they gave me a number to call I called the number and they we're mad because they've been sending a lot of people to call their number and they're the people that handle the transactions of transferring the monies and all this they complain about how cash at by square likes to beat around the bush and play their games with their customers and given their this company 's telephone number out what they have nothing to do with cash out all they do is have them the transfers.
I wish you guys could access my chat but I'd be more than happy to screenshot them and attach it when I hear something back from you guys all I want is my card activated or my money that they're kidnapping or stealing sent out to my bank card that's on file.
I would like to thank you for your time and I tindly wait for your response.
XXXX and XXXX, XXXX XXXX XXXX
|
| 07/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
woke up this morning and checked my bank account and I was not able to access it using my regular practice and routine. It asked me to log into the account and provide my password and additional verification of my identity. I thought this was odd but I know that Ive had issues with this account in the past and because I have a new cell phone there may have been some issues in the transfer. I have not had those issues in the past and Im concerned that the bank owner and application manager, XXXX XXXX and XXXX XXXX are fraudulently closing accounts that have been active for years before XXXX, which you can find out if you, XXXX search XXXX XXXX changes to accounts creating havoc on consumers, it appears as if XXXX XXXX and XXXX XXXX are randomly closing accounts of consumers who establish their account before XXXX. They also changed their terms and conditions on XX/XX/XXXX, which I was not aware of except by doing the XXXX search today. I have been informed that my account has been closed due to violations of the terms and conditions, and that I would not be able to use any of the features on my account, would need to close and have all my funds sent elsewhere. I would also have all of my direct deposits, including my payroll taxes, and any other financial receiving reoccurring deposits, will be returned to the originator. All of these issues will cause a extreme financial hardship and cash app was not able to resolve or tell me what specific violation of terms I committed, I doubt that there are any violations, and that this is merely a way to dissolve my account and create a financial burden for me and my family. When I established my cash app account, I did it with a great amount of trust and consideration, but now I am being accused of a violation with no additional clarity, or reason. Ive reached out to cash app customer service, which is connected to XXXX XXXX and have received less than supportive response. They are both dismissive and lack any clear communication about the reason behind this change. It feels like a major scam and the cost to me is going to be substantial. I have already reached out to my payroll department but I am not sure that they will be able to stop the direct deposit that is scheduled for XXXX XXXX XXXX XXXX XXXX I am very upset, and I feel compelled to share this extreme violation of trust with a Bank.
|
| 11/23/2023 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Deposits and withdrawals
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Web |
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My name is XXXX XXXX and I am a square user with email address XXXX On XX/XX/XXXX, Square informed me that they could no longer continue processing payments for my business.
They also informed me, in the same email, that deposits would be suspended and the release date and amount available for release were subject to change based on factors that include receiving additional chargebacks after the original notice of deactivation.
I know square Square is authorized to hold funds under sections 9, 12, 14, 19, and 36 of the Payment Terms.
In Section 12 specifically states, in pertinent part : We may defer payout or restrict access to your Proceeds if we need to conduct an investigation or resolve any pending dispute related to your use of the Services, or in accordance with our Terms.
b. Under Section 19 of the Payment Terms : ... if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you until such time that ( a ) a Chargeback is assessed due to a customer complaint, in which case we will retain the funds, ( b ) the period of time under applicable law or regulation by which your customer may dispute that the transaction has expired, or ( c ) we determine that a Chargeback on the transaction will not occur.
In my case, all the charges backs were completed and closed and the funds in my square account should be given to me because there is no additional since XXXX.
As at the time writing this complaint, there are no chargebacks to determine that square has the right to put my funds on hold till this period.
Please note : I am not asking Square to still process payment for my business again. I am looking for the money that is in my square account. I am not asking Square to reactivate my account as I am not interested to use square again.
In the agreement of square with card networks, there is a stipulated time for disputes to be completed in which all disputes were completed in my account so there is no security concern attached to my case because I am not owing square.
I need my money now to be made available for withdrawal.
I have already complaint to square on the square website with case ID XXXX, but it seems the company has stolen my funds indefinitely because they always use the word " indefinitely ''
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| 08/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/2023, I received a notice from an official at my school, saying that XXXX of my teachers was downsizing and selling her late husband 's accessories, one being a XXXX digital camera. I searched the Name, email, and validity of this person on my official school website. Everything checked out, everything was correct. So, I had no choice but to believe it. I texted the number that was provided in the email to receive the item that was listed and was ordered to pay {$200.00} through Cash App, which is connected to my debit card at XXXX XXXX, on XX/XX/2023, and the XXXX digital camera would be shipped out the same day. The person then ordered me to pay {$150.00} more, which I didn't have, so I requested a refund of the {$200.00} that was already paid. They agreed to give me a refund and said give them a minute. This is when I knew I wasn't getting my money back. I waited until it posted into my XXXX XXXX XXXX account and called to submit a dispute of {$200.00} on XX/XX/2023. The customer service representative that I talked to at XXXX XXXX, XXXX of the first things he said was " I don't want to give you any false hope, but you are not getting your money back. '' He explained that Cash App is a third party website and I had to go through them in order to file the dispute. Even though I didn't receive the merchandised ( as is XXXX of the options in their dispute reasons ), he assured me I wasn't getting any money so there was no point in following through with the dispute, which I felt was very rude. I then cancelled the dispute at XXXX XXXX, because he already told me I couldn't get my money back. I then tried going through Cash App Support on XX/XX/2023, because XXXX XXXX told me that the purchase was not made through them, but through Cash App. Cash App repeated what XXXX XXXX told me and it felt like I was going in circles looking for an answer to this scam. Each representative told me the same thing, I have no further information on this case, but if you would like to ask me about something else I can answer. I then tried re-filing the dispute with XXXX XXXX, but they told me since I already filed before and cancelled, I wasn't able to do make a new dispute on the same claim, even though he told me to cancel earlier because I wasn't going to get my money back from the start. I wasn't helped by either XXXX XXXX or Cash App.
|
| 03/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I had downloaded an app from XXXX on my iphone on XX/XX/XXXX that I saw an add for that stated its service would allow you to see what kind of person your soulmate was. Upon downloading I realized it was a horoscope app that was confusing and difficult to navigate. I spent about 3 minutes in app and that's it. I forgot to delete the app and was charged {$29.00} on XX/XX/XXXX. Yes I am to blame for not deleting the app, but I also did not have a card on file that could be charged. XXXX proceeded to charge it to a card I had cancelled when I reported it lost/stolen on XX/XX/XXXX to cash app. It is a cash app card. I first filed a dispute with XXXX that was denied. I asked for a review which was also denied. I then contacted cash app wich has denied my dispute 3 times in app. I filed a complaint with the XXXX I was then contacted by XXXX from Cash app executive relations team who informed me that they reviewed my dispute again and again found no errors with the charge. They stated that a merchant can force a transaction through to my account regardless if I lock my card or report my card lost or stolen. Since I filed the report against cash app they have made it nearly impossible to use my cash card for purchases, blocking transactions due to claims that it is blocked due to unusual activity. These blocked charges have been made to the merchants multiple times in the past from my account so to say they are really blocking the charges in my best interest is ridiculous. Also my mom sent me a {$20.00} payment which they help for hours before making it available to me, which is never the case prior to this. Transactions that are seen in my history are available as soon as they post, but not since the complaint was filed. I then contacted XXXX again, this time text to a live agent and they said they tried to issue a refund but I highly doubt that. It was unable to be processed. I'm not sure why this particular charge is sticking. Every other time I had a charge go through that I didn't intend on making I have been issued a refund without a problem. This time even though the card was invalid they are not willing to give me my money back. I feel that based on the circumstances of the card that was charged was reported lost or stolen 4months prior to me downloading this app, it should not be a valid transaction and I should get my money back
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| 04/01/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I answered to an ad on XXXX ( on Sunday, XX/XX/2022 ) for a house that was listed for rent. I was on the phone with someone who claimed to be the landlord of the property. He said he was out of town but could show me the apartment over the phone. Desperate and nearly homeless, I said okay. He gave me a code to enter the house, which made me feel like this person was really the landlord. After checking out the place, I agreed to moving in. He said he would meet with me tomorrow to secure the lease and give me the keys. However, the only way that would happen is if I give him the security deposit first. This made sense to me at the time because I have had to pay a security deposit before signing the lease with my previous apartment. The supposed landlord assured me the deposit is refundable and it is only to make sure he doesnt show the property to anyone else. Since he said it was refundable and would meet with me tomorrow, I sent him a deposit of {$1100.00} via cash app. I felt confident sending it via cash app since Ive seen cash app refund money back to people. Not to mention he said the deposit is refundable. After sending the deposit, I realized it was a scam once he sent me an application via XXXX forms. I also realized the rent was not the same as what was listed on another website. I immediately reported the transaction as a scam. I requested a refund to the supposed landlord and he has yet to give me the deposit back. I reached out to cash app customer support via live chat. They didnt have any representative to talk to on the phone. They told me there was nothing they could do once the transaction is complete, but I know thats not true. Ive seen cash app take money away from my account ( without my consent ) after someone requested a refund. If they can do that to my account, which isnt a scam, why cant they do that to an account that actually is a scam? The amount I gave him for the property is incorrect. It is not what the actual security deposit is for the property. He charged me a false amount under false pretenses. Even if he was the actual landlord, he said the amount is refundable. I should be able to get my money back. Cash app states the transaction should be refunded if it is the incorrect amount. {$1100.00} is an incorrect amount. The actual deposit is not {$1100.00}.
|
| 11/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX I initiated a ACH transfer request from my XXXX Savings Account ( ... XXXX ) to pull money from my Cash App ( XXXX XXXX ) account ( ... XXXX ) in the amount of {$8400.00}.
On XX/XX/XXXX the {$8400.00} was removed from my Cash App account ( ... XXXX ).
A couple of days later I received a call from XXXX XXXX stating that the ACH transfer was " incomplete '' and that I needed to contact Cash App and have them dispute the transaction.
I created a support case with Cash App ( ref : XXXX : ref ) to dispute the transaction, but Cash App support stated that they could not ( or would not ) dispute the transaction. The gave me the following trace # to give to XXXX to look for the transfer : trace_number : XXXX, XXXX : XXXX XXXX again checked for the funds but stated that the transfer was incomplete and that Cash App needed to dispute the transaction. Further communication with Cash App stated that there was nothing more they could do to help.
I initiated a support case with XXXX to investigate the issue. Approximately 6 weeks later on XX/XX/XXXX, XXXX called me to tell me that they had resolved the issue and the {$8400.00} was finally credited to my XXXX account ( ... XXXX ) on this date. I do not have any specific details on what the was done to resolve the issue.
On XX/XX/XXXXXXXX the {$8400.00} was debited from my XXXX account ( ... XXXX ). I contacted XXXX and they stated that Cash App ( XXXX ) had requested the funds back. XXXX responded to the request by initiating a manual ACH transfer of {$8400.00} to Cash App. The transaction id for this transfer is XXXX.
This {$8400.00} was never returned to my Cash App account and has been removed from my XXXX account. On XX/XX/XXXX I created a new support case with Cash App ( ref :! XXXX.! XXXX : ref ). Cash App now says that I need to contact XXXX and have them request the funds back.
I contacted XXXX and they said that since Cash App requested the funds to be returned and since they did a manual transfer of those funds that they no longer have the ability to request the funds back.
I gave this information to Cash App, but they stated that this was all that they could do and they could provide no new information. I am now at a dead end and out {$8400.00} and no one seems to know where the funds are and Cash App is no longer willing to help me any further.
|
| 10/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX I sent {$570.00} through CashApp to a user $ XXXX who was posing as a car part dealer. After sending the money the person acted like he was at the shipping company and needed an additional {$200.00} for shipping. As soon as this happened, I realized the guy 's store front was a sham and that he was a scammer. I immediately asked him for my {$570.00} back " because I couldn't afford an additional {$200.00} for shipping '', ( but in reality, it was because I caught on to what was happening ). The person refused so I went on CashApp and reported the profile as a scam profile. In doing so the CashApp system automatically sends a refund request to the user I reported.
This is where my problem with CashApp starts, after four times of contacting support they refused to look into the fraud issue basically stating that it was my fault for not sending money to a known or trusted individual. They just kept repeating that there is nothing they can do since the transaction has been completed and that I could try to request a refund from the individual. Thats right, on four separate occasions I got the very obviously scripted response of " ask the user for a refund '', three times after explaining that I had already requested it and the user who scammed me basically told me " good luck on getting your refund '', and once after waiting until the scammer actually refused my refund.
They are trying to operate under a loophole that says if you knowingly sent money to someone then it's not an unauthorized transaction and refuse to investigate, oh unless you are a law-enforcement agency.
Here 's my take on their current policies.
1. If you are acting as a financial institution, you must offer some sort of consumer protections, otherwise you shouldn't have the right to handle my money.
2. You shouldn't require wasting already strained local law-enforcement resources to investigate a fraud committed on your platform that you enable by doing nothing about.
3. Being lied to, manipulated, or coerced, IS an unauthorized transaction, period, full stop, they both end in the same result, money stolen.
4. Like stated earlier, by willfully refusing to investigate fraud, scams, unauthorized transactions, or any other crime, you are enabling ; you are offering a platform for these criminals to engage in financial fraud.
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| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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I am writing in regard to a problem with Square Payroll. I joined Square Payroll on XX/XX/23 for my LLC. This LLC is my business for consulting and contractor work for reviewing patient charts and doing XXXX XXXX work. I ran the first payroll on XX/XX/23 which was to be paid out to the sole employee on XX/XX/23. The {$9400.00} was deducted from the business account on XX/XX/23. On the morning on XX/XX/23, an email was received that the account was deactivated and referred me to Section 11 of terms and conditions for the reason. Section 3, # 11 states that is is prohibited use the Services for any illegal activity or goods or in any way that exposes you, other Square users, our partners, or Square to harm ; or. And Section 11 of the general terms is related to Taxes. As such, it is unclear why my account was deactivated as I am neither engaged in illegal activities nor have any current outstanding tax obligations. I called customer service and was referred to Account Management representative XXXX who advised he could provide no further information regarding the deactivation. He stated that though the money was deducted from my business account, it no longer appears in my Square account and believed that the e-check was already sent. He referred me to Payroll representative XXXX for confirmation and she stated the payroll will not be run and that perhaps the money would be returned in 4 days. I called back later in the day and spoke with another representative who stated that the payroll would be run as scheduled and the direct deposit would be done on XX/XX/23. On XX/XX/23, though my account with Square Payroll was deactivated, the took {$41.00} for a payroll processing fee.
On XX/XX/23, the employee payment was not received nor was the money returned to the business account. On XX/XX/23 I called in and was told the payroll had been cancelled on XX/XX/23 at XXXX XXXX. I requested the date of when my funds would be returned and they would not provide that information.
I find it reprehensible that the account was deactivated with a reference to illegal activity which is a patently false accusation. Furthermore, the inability to definitively tell me exactly where my money is and when it will be returned is truly disturbing. I would like the money returned immediately.
Sincerely, XXXX XXXX XXXX
|
| 05/17/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
|
|
On XX/XX/XXXX I transferred {$130.00} to my CASHAPP account. Cash app took {$100.00} instantly out. I reached out to customer support and was told Thank you for reaching out. We understand the importance of your funds. A technical error that occurred between XX/XX/2023 and XX/XX/2023 impacted one or more of your XXXX XXXX transactions. They could not tell me a date or actual transaction this is what again I was told Thank you for getting in touch about this issue. This happened with the merchant XXXX with the amounts of {$77.00} and {$33.00} and {$24.00} and {$31.00}. We can confirm that an impacted transaction due to the error occurring between XX/XX/2023 and XX/XX/2023 has been resolved and your account has been adjusted to reflect the correct balance. The funds deducted from your account were the funds you previously used to make a payment with the merchant, but which were then incorrectly returned to your account due to a technical error. I continued to reach out to customer support and my account was escalated up. I was sent a transaction history ( that I can forward to an email ) that does not show any error in my account or funds not being taken out properly. It does show a strange pattern on how cash app managed their debit/credit ledger ( with each transaction showing as Pending, then Voided, then Captured ). I have asked about this and also returned an email stating If you notice on XXXX my account balance was XXXX. I transferred {$130.00} on XXXX making the balance {$140.00}. I made a purchase at XXXX for {$20.00} leaving me with {$120.00}. I then made a purchase for {$33.00} at XXXX leaving {$93.00} in my account then another purchase for {$77.00} ( the purchase your saying didnt come out of my account ) leaving me with an ending balance of {$15.00} which is reflected in the document you sent me under XXXX XXXX. XXXX tried to take {$100.00} and it was declined and reverted my balance back to {$15.00}. Which it remained at until XXXX when I transferred {$110.00} over to make a purchase at dollar general this is all calculated from the document you provided!
I need my money returned for this accounting error on cash apps end.
I could not find the error. And they have yet to return my {$100.00} or to provided factual evidence or reasoning as to why it was taken by them to being with.
|
| 07/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
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Subject : Complaint against Cash App and XXXX for Violation of the Electronic Fund Transfer Act ( EFTA ) I am writing to file a formal complaint against Cash App and XXXX XXXX XXXX XXXX ( XXXX ) for their alleged violations of the Electronic Fund Transfer Act ( EFTA ). I believe that both financial institutions have intentionally and repeatedly attempted to limit their liability under the law and impose prohibitive requirements to investigate unauthorized electronic fund transfers ( EFTs ).
According to the EFTA ( 15 U.S.C. 1693a ( 12 ) ) and the provided regulation, an unauthorized electronic fund transfer refers to a transfer initiated by a person other than the consumer without the consumer 's actual authority, from which the consumer receives no benefit. In such cases, the consumer 's liability is substantially limited for the incurred loss.
In the email response received from Cash App ( attached ), it is evident that they refused to acknowledge the unauthorized nature of the electronic fund transfers made to XXXX XXXXXXXX for the purchase of a vehicle. Cash App stated that they are unable to cancel or refund completed payments and advised me to resolve the issue directly with the recipient. However, under the EFTA, the financial institution has an obligation to promptly investigate unauthorized EFTs upon receiving notice from the consumer. The financial institution may not delay the investigation or require the consumer to file a police report or contact the merchant prior to initiating their error resolution investigation.
Cash App 's response appears to be in violation of the EFTA and its accompanying regulations. Their refusal to investigate and resolve the issue directly contradicts the protections afforded to consumers under the law. Furthermore, their suggestion to involve law enforcement before conducting their own investigation imposes a burdensome requirement that is not supported by the EFTA.
I believe that XXXX, as the underlying financial institution that facilitated the transactions through Cash App, may also bear responsibility for potential violations of the EFTA. It is important to note that financial institutions must comply with Regulation E obligations, and any private network 's rules should not limit consumer protections beyond what is provided in the EFTA.
|
| 11/17/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My Square account was deactivated 2022. The last transaction I made on the square account was on XX/XX/2022.
I had disputes on the account that was later cleared on XX/XX/2022.
I have funds on my square account over {$4000.00} in which square has not allowed me to withdraw.
When I complained to Square, I was given the following response.
" Hi XXXX '' After a comprehensive review of your account, we have determined that we are still unable to process payments for your business. Our decision to deactivate your account is final.
We understand that it can be frustrating to have your account deactivated. However, due to security concerns and the obligations of our agreements with card networks and other financial institutions, we can not provide additional details ''.
In the first paragraph of Square response, Square said they are not able to process payment to my business which I accept because they already deactivated my account and stopped processing payment since XX/XX/2022. I am not asking Square to process any payment for my business, I am only asking to get my funds leftover on the account.
In the paragraph two of Square response, Square mentioned about the agreement of card networks. I understand I had a disputes with my customers but those disputes were closed since XX/XX/2022 on square and so I am entitled to my money leftover on square.
The disputes I had on Square were all closed and whatever agreement Square has with credit card networks is not applicable here because I do not have any disputes on square. I am only looking to withdraw my balance of over {$4000.00} leftover on my Square account after deactivation.
Square has refused giving me access to my money, they only talked about section XXXX and XXXX of user agreement which talks about service termination.
I know square can terminate account by deactivation, but the funds has to be given to the owner after 90 days.
In my own case, the decision for square to hold my funds since XX/XX/2022 is u justifiable without any disputes.
I have uploaded a screenshot where Square said they will not support processing payment for my account. I have made it clear to square that I have accepted the status of my account to remain deactivated, but that I need to get my money out which has been sitting there unjustifiable
|
| 06/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
Subject : Urgent Matter : Fraudulent Transaction and Lack of Resolution Dear Sir or Madam, I am writing to bring to your attention a serious issue that I recently encountered with Cash App, the digital payment service. I believe their handling of this matter directly contravenes federal laws concerning fraudulent transactions.
On XXXX of 2023, I discovered that an unauthorized individual had transferred {$500.00} into my Cash App account. This person then proceeded to send these funds to another account under the name XXXX XXXX, all without my knowledge or consent. I had never granted this individual access to my account, and this incident has put my financial security at considerable risk.
Immediately upon noticing the incident, I reported the fraudulent transaction to my bank, XXXX XXXX, who began a dispute process. Simultaneously, I contacted Cash App requesting them to reverse the funds to prevent my account from going into a negative balance. Despite my prompt communication, I received no assistance from Cash App.
Today, my Cash App account is in the negative, and Cash App 's customer service has declined to investigate or provide any form of remedy. This disregard for my legitimate concern is not only extremely disappointing but also, as I understand it, a direct violation of federal regulations.
As per Federal Trade Commission regulations ( FTC ), consumers are not held liable for unauthorized transactions that occur due to the loss or theft of their access devices, provided these are reported promptly ( Regulation E, Electronic Fund Transfer Act ). I promptly reported the unauthorized activity to both my bank and Cash App, fulfilling my obligations under the law.
Cash App 's failure to assist me or investigate my claim effectively denies me the protection provided under federal law. It is important that their non-compliant behavior is addressed promptly to ensure that other consumers do not experience similar problems in the future.
I request your immediate assistance in this matter, and I would greatly appreciate any help or guidance you could provide in getting Cash App to comply with their legal obligations and resolve this troubling situation.
Thank you for your time and consideration.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Tennessee XXXX XXXX XXXX
|
| 10/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I became aware of a fraud account under my name with Cashapp when I tried to sponsor my daughter 's cashapp account, because the app gave me an error message that I reached my sponsor limit. Yet, I have not ever sponsored any account through Cashapp.
Yesterday, XXXX XXXX, XXXX, I was repeatedly being hung up on when asking for a XXXX or asking for help understanding why this error was stating I reached my limit across all cashapp accounts, but I have not ever sponsored any cashapp account. Cashapp kept refusing to explain & would hang up on me. Also, yesterday, through emails, Cashapp continued to refuse to help or investigate my issue.
I finally got through to a XXXX named XXXX, after a couple of hours of being hung up on. While on the phone with the XXXX XXXX, he told to me that there is another account, in my name, that was sponsoring XXXX other accounts. This was an old account that I had not been able to access since around XX/XX/XXXX, therefore all the activity in that account since XX/XX/XXXX is fraud & identity theft. After being told about the activity on this old account, I have repeatedly tried to report the fraud & identity theft regarding this old account, that I had only gained access to with XXXX XXXX 's help when he transferred my phone number to that old account for me. Once I gained access to that old account, on XXXX XXXX, XXXX, I closed that account, because the Cashapp XXXX told me to delete that old account & then I would be able to sponsor my daughter 's account.
I have been trying to resolve the issue with Cashapp on their chat service through the app, through emails, & over the phone, but Cashapp has kept refusing to help me resolve the issue, has refused to take my complaint or investigate my issue. Cashapp has hang up on me nearly every time I asked for a XXXX or tried to report the fraud account. In emails, Cashapp has downright refused to offer any help & wouldn't investigate my issue or file a complaint.
Now, today, XX/XX/XXXX, I'm still getting the error message that I've reached my sponsor limit, I reached out to Cashapp again & again about the issue through phone calls & emails. Again I was hung up on mulitple times & had an extremely hard time trying to reach a XXXX, & Cashapp continued to not listen to me or offer any help with my issue.
|
| 12/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Good morning, On XX/XX/2023 I added {$200.00} into my CashApp account. That very same day on XX/XX/2023, I attempted to transfer {$200.00} from my CashApp account into my XXXX account. I was using my CashApp XXXX card ending in # XXXX. I added the CashApp visa card ending in # XXXX into my XXXX account and requested the {$200.00} transfer. When I hit submit in my XXXX account the transaction in XXXX was denied. I couldnt understand why because I had {$200.00} in my CashApp account. I wanted to confirm that I had the funds and when I looked in my CashApp account, to my amazement the {$200.00} was taken out. It stated on the transaction history that the payment was completed. I contacted both merchants and everyone is telling me the opposite. XXXX is showing that the payment was denied and CashApp showing that it went through. Nobody is trying to help me. Cash App wont do a conference call with XXXX to confirm the transaction due to recorded phone calls. Its against there policy when they are speaking with a 3rd party to have phone calls monitered. This to me is a red flag. I was advised by CashApp to file a claim and I filed 2 claims, # XXXX and # XXXX. Unfortunately that same week, I did receive email communication that both claims were denied. I asked CashApp for a transaction number for the approved payment from XXXX and they could not provide me with that information. I requested documents that they used to determine a denial and they sent me a 1 page paper with basically the same info that I am seeing on my CashApp dashboard with no reference or transaction number for the approved payment. I contacted XXXX and they were helpful and provided me with a transaction number for the declined transaction. I tried to provide this number to CashApp and they didnt even want to use it. I am know stuck in a situation where my {$200.00} that I worked for is lost and both merchants CashApp and XXXX are saying the opposite. What am I as a consumer supposed to do. This is my hard earned money. Its the holidays and {$200.00} just disappeared. I am very saddened and have exhausted all avenues and this is why I am reaching out to you for assistance. I have attached information and communications between both CashApp and XXXX.
CashApp ID : XXXX XXXXXXXX XXXX ID : XXXX Thank you, XXXX XXXX
|
| 06/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX at around XXXX XXXX, I initiated a standard ( non-instant ) transfer from my Square Business Account of {$4100.00} to my personal Chase Checking account via the Square Portal. I own both the business tied to Square and the said personal checking account. In the past, I've been able to make instant transfers between these accounts with no problems. The portal claims the money will be available in 1-2 business days.
The following Monday was a holiday so I figured the money will hit the account on Tuesday, which didn't happen. I thought I'd give it another business day. On Wednesday, XX/XX/XXXX, after still not having the money in the account - I called Square Customer support. I was told two things : 1. They were having " issues '' with transfers the day prior so my transfer may have been affected.
2. That it still shows a " Pending '' status.
I was told to wait one more business day again. Thursday came and the money still hasn't arrived. I called Square again where I was told that now the status has changed to " Complete '' and was given a transfer trace number that apparently I can provide XXXX when I call them about the missing transfer.
I called XXXX and was passed around until I was sent to someone apparently in the ACH department, only to be told that the trace number is of no use and they also do not see misrouted or any pending transfers whatsoever. The " XXXX XXXX '' number of XXXX for XXXX on Square 's help section was also no good and only routed me to regular Customer Support.
I called Square again and informed them of my call with XXXX. I was instructed to go to a physical branch where I have to apparently ask for a letter that verifies who I spoke with at the branch, its fax number and the " dates '' they looked at.
I went to XXXX today and was given a cookie cutter letter of my deposit summary- nowhere stating that an ACH transfer was not found on any date range. Apparently, if they have to type a custom letter, " legal : will be involved. I was given a business card of the branch VP with the fax number but that was it.
I responded to the Square email with a copy of this verification statement XXXX gave me and a scan of the business card but it has been 5 business days since I sent the transfer and the money still could not be found.
|
| 10/26/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
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Web |
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|
Afterpay is a well know Buy now Pay later website.
Afterpay is a very dishonest company who takes advantage of their customers and advance of Afterpay being a digital company.
Afterpay had wrongfully charged me on XX/XX/XXXX for an item I never received.
I wanted to buy an XXXX car seat organizer ( in attachments below ) on XX/XX/2023. To do so I wanted to use Afterpay buy now pay later option, upon making a small payment ( in attachments ) to Afterpay, Afterpay will then give you a Single Use card to use at checkout but upon using the card Afterpay had provided me Ending in XXXX ( in attachments below ) XXXX had declined the Afterpay card I was assigned and asked me to update my billing, to confirm the purchase for my item. I tried again using the same XXXX card ending in XXXX and again XXXX had declined it.
I thought that was strange so instead of keep trying over again or using my personal card to make the purchase. I had decided to cancel the XXXX purchase in entirely.
Upon cancellation of my purchase I had notified Afterpay of the problem and waited for a refund it was upon looking at my bank statements after 7 days. That I noticed no refund had been sent to me. I then went to check my Afterpay account and noticed to my surprise Afterpay were still charging me for the item. After reaching out to Afterpay about why Im still being charged even after notifying them.
Afterpay had said the merchant did not give a full refund back which is why I still owed money to them. Afterpay had suggested I talk to the merchant. After speaking to the merchant ( the merchant who was XXXX ) had said You haven't been charged for it, with the card ends with XXXX and I asked XXXX to send that to me in written ( in attachments ) so I may show Afterpay. After sending the documents to Afterpay that XXXX had sent to me in written.
Afterpay comes back and says the same thing over the merchant did not give them a full refund after reading these same words again I asked Afterpay for a full billing breakdown that shows all money going in and out of my account so I may see. It has now been 2 months and after contacting them over a dozen times now I still have not received a refund or a billing breakdown of my account.
Afterpay is a very dishonest company so consumers be aware.
|
| 09/08/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
It is publicised information that Square had a Nationwide ( if not Worldwide ) outage yesterday, XX/XX/2023. This outage effected my ability to manage funds automatically placed into my Square ( online ) Savings Account. I was unable to toggle the Square Savings selection to the OFF position, so that my funds, a total of {$2200.00}, would not go to into Square Online Savings, but instead, go into the batch purposed for transfer into my brick and mortar Business Checking account, as my nightly scheduled transfers usually operate. I tried phoning into Square, in order to receive assistance, but an automated greeting stated that the system was down and no one was available to take my call. I kept trying to get through from XXXX until NOW- the next morning, XXXX EST. Still can not get anyone on the line. I tried chatting with a representative online, but it was clear it was a system bot - I got nowhere.
As a result, I could not gain access to crucial funds needed to cover business expenses, one of which was a paper check I wrote to pay my restaurant lease. Consequently, that paper check did not clear my Business Checking account ( {$1900.00} ), and I've been charged a fee from my bank. I fully expect to be charged a fee from my landlord, since the check was returned NSF. I was also charged three {$37.00} fees for three other items.
Worse, there is a standard 24 hour delay between the request for funds from the Square Savings Online Account, and disbursement. Although the system is now up, I can not get the funds into my account until Monday, because today is Friday, and funds are not disbursed over the weekend.
To add insult to injury, I also did not receive the end-of-night transfer of {$130.00} that was supposed to be automatically transferred to my Business Account at the end of night. As of this morning, that balance is pending.
I pay a fee to have my money transferred nightly ; I pay a fee for each card transaction ; I pay a fee to subscribe to additional Square functions .... But to not be able to speak to someone when there's an emergency tells me it's time to find another processor.
I am posting this so that a ). others will learn from my mistakes and b ). a Square representative might see this and take steps to reimburse the fees that ensued.
|
| 03/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2022 around XXXX I got a transaction of {$3400.00} on Cashapp from a friend and wanted to transfer it into my bank account. My phone number changed recently and I was unable to transfer it because I needed to verify my identiy, however, the only method my bank had to do so was with my old phone number. Since it was XXXX, I couldn't call my bank to change my number. At XXXX the next morning, I called and asked to fix it.
I went back to my Cashapp, and it was logged out. I tried to sign back in, but again, the only way I could sign in was through my deactivated phone number.
I tried to sign in using the other methods provided, such as verifying my identity with the card on file for that account, but I was still denied.
I contacted support, gave my last SSN digits, my full name, my birthday, and still I was denied. It seemed as though they were satisfied with what I gave as identification because they said they were going to " attempt '' to release the account back to me, but then when I did the steps to sign back in they said it was denied.
When asked to simply transfer the funds to my bank account that was already linked, the only thing they would say to me were " We use variety of security measures to protect your account. We review multiple data points in real-time to determine whether we can grant access to another account or balance. If anything appears out of the ordinary, we won't be able to complete the action. I can't manually override this decision or provide additional details, and no further action can be taken. If there's anything else you need today, feel free to reach back out anytime ; we're here to help from XXXX to XXXX ET. '' When asked to try again, I got the same response.
I asked " I don't understand. If it's due to security reasons what is it securing if you won't even let the owner access it? '' In which the response was " I don't have any new info to provide on this issue. For questions or concerns outside of this, I'm more than happy to help. If there's anything else you need today, feel free to reach back out anytime ; we're here to help. '' They essentially told me that my {$3000.00} was stuck in an account that I can't access due to security reasons although I've given all the information they've asked for.
|
| 08/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was asked to pay {$300.00} for a vacuum cleaner. I did on XX/XX/XXXX. I was then told they'd refund me, because it'd make their life much easier if I could instead pay their business account.
They sent a picture showing that they had refunded me, and had them split the next invoice they'd send me in two. One, to pay in the short term, and another to pay once the refund showed up in my bank account, because I didn't have enough money in my account to pay the full {$300.00} at once.
Until this point, this seems like something that is entirely my fault. After this, however, I did receive an invoice from a business account. ( Pictured in attached images. ) I figured, okay, CashApp considers this guy to be a business owner, so it must be legitimate.
I paid the first new invoice ( worth {$50.00} ) on XX/XX/XXXX.
I then spoke to two CashApp support agents to attempt to see if he actually sent the refund. They said he didn't. It soon became clear I was scammed, and CashApp mislabeled a scammer as a business owner.
In trying to collect information to report the scam, it became pretty clear to me that this is someone who used two accounts to scam me and who owns several other accounts to scam others. One of the accounts used to scam me was a business account, raising the question of if CashApp did any verification or background checking at all before giving them the business label, and of what the point of labeling accounts as businesses is on CashApp if it provides no assurances to buyers.
I was scammed by someone whose username and real name matched many almost identical accounts ( very similar name patterns in the usernames, similar appearance on some account pictures, same name registered to those usernames, etc ) on CashApp. and have found by typing in his name into CashApp that ( based on the common suffixes ) CashApp has allowed him to create many, many obviously near-identical accounts without doing anything to stop the scammer. I imagine that doing similar on XXXX. XXXX would be nearly impossible, because XXXX actually collects your identity and makes you do a ton of work to verify people, their businesses, etc. CashApp, on the other hand, has just been enabling this person 's scams and, in the process, endangered me and others.
|
| 11/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2023 I was looking on XXXX XXXX and seen a post for women 's XXXX outfits for sale so I messaged the seller about them through XXXX XXXX. On XX/XX/2023 she messaged me back and we chatted about them for a little while and I decided to buy some of the outfits because she told me that she would sell me XXXX of them for {$250.00}. I went to the Cashapp and sent the {$250.00} to her Cashapp account and then we chatted for a little bit longer and then she told me that she would let me buy the remaining XXXX outfits for {$67.00} that way she could send them to me all at the day so I went back into my Cashapp account and sent the other {$67.00} to her Cashapp. She told me to send her my address and everything so I did and she told me that after she sent them out she would send me the tracking information and we ended the chat after that. The next day I waited for a little while for her to message and she never did so I tried messaging her several times but she had done something so she wouldn't receive my messages and never got in touch with me so I went to XXXX XXXX and tried to report her account and everything but she had removed all of her information and left the group that she had posted the outfits in. When she done that I couldn't report her or the situation to XXXX. I signed back in my Cashapp account and tried requesting my money back several times and she declined them so I reported her to Cashapp XXXX XXXX and explained the situation to them and tried to file a dispute claim but couldn't and Cashapp told me that they weren't going to do anything about the situation even though I have proof of the whole situation. I didn't know what else to do so I contacted the XXXX website and explained everything to a representative and they sent me to this website to file a claim about the situation. I have proof of the conversation and the proof that I sent both payments to her Cashapp account. I also, have some pictures of the items that I paid for but never received and a picture of some people that she knows or something. Her XXXX XXXX account name is XXXX XXXX and her XXXX is XXXX XXXX. I have the proof of everything but it isn't letting me attach the stuff to my complaint but I will try to figure out how to send it if it is needed.
|
| 03/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/23, a unauthorized unlinking of my XXXX account that was sent to me via text message I have three different cash app accounts two were business accounts one was my personal daily use account since XX/XX/XXXX I have not been able to get access to both of my business accounts I have contacted cash app regarding this matter cash app has been reluctant to help more of a repetitive process in the end they denied me access to my account which I have proven that both of these accounts are mine someone has consistently used my Bitcoin you can clearly see it under my main cash app account limit it fluctuates constantly I have also informed the cash out of this but they say there's nothing we can do but who's liable or who has to file these taxes at the end of the year I didn't make all or withdrawal 90 % of these Bitcoin transactions someone has changed to my cash tag names emails I'm locked out of one of my XXXX to where I am not able to recover that XXXX they changed my numbers I have proven that both of those accounts were are mine by sending images screenshots of my cash app cards for each account cash app will not help retrieve my Bitcoin money and the 2 business accounts that have been stolen, now on the XXXX of XXXX I tried to send my friend some money and I was unable to because cash app instructed me to verify my identity which I immediately did with a selfie video and pictures catch up told me that it would take 24 hours for them to verify it's been 4 days and I have not heard anything mind you nobody can send me money I can't send nobody money I don't have access to my Bitcoin wallet under this specific account but she had my Bitcoin limit keeps fluctuating therefore proves someone has stolen my other two accounts I would like immediate assistance in rendering or closing both of those accounts so I can be able to have my one account as well as recovering my loss and stolen Bitcoin because something is not right here and something is going on once again I have three accounts and cash app has denied me access to two separate accounts One account my main account I am unable to use because of cash app you will not let me send or receive money if I don't have access to no accounts why is my Bitcoin limit fluctuating that should not be
|
| 03/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Cash app is misrepresenting their services and are not making the proper changes in a timely manner, I spoke with 4 representatives due to an issue that is solely based on a discrepancy with cash app system I had funds transferred in order to handle my bills and personal matters and they are illegally holding my funds and not allowing me to make the proper transfers to my bank. A representative told me there was no issue on my end and proceeded to lock my account forcing me to a account hold which in these times which in many ways is deceptive and inconsiderate of the. Consumer then seek to bind me to a investigative period when I am told the issue is not on my end and I have matters personally that must be attended to. Cash app should diligently release my funds to me. The funds are rightfully and legally mine.
The Dodd-Frank Act prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ) by financial institutions, including peer-to-peer payment apps like Cash App. Examples of UDAAP include : Misrepresenting the terms or costs of a financial product or service.
Charging fees without disclosing them properly or in advance.
Making unauthorized charges or withdrawals from a user 's account.
Failing to investigate and correct errors in a timely manner.
Using harassing or threatening collection tactics.
Under the Electronic Fund Transfer Act ( EFTA ), financial institutions, including peer-to-peer payment apps like Cash App, are required to process electronic funds transfers promptly and to investigate and correct any errors that are reported by users. The law also sets out specific rules regarding the rights and responsibilities of consumers and financial institutions with regard to electronic funds transfers.
Specifically, the EFTA prohibits financial institutions from : Requiring users to establish an account with a particular institution as a condition of using an electronic funds transfer service.
Discriminating against users on the basis of their age, race, gender, or other protected characteristics.
Disclosing information about a user 's electronic funds transfer to anyone other than the user, the user 's financial institution, or other parties authorized by law.
Illegally withholding funds from a user 's account.
|
| 01/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Hi By Wednesday the XXXX of XXXX, I received the amount of {$950.00} first {$600.00} and then {$350.00} from XXXX XXXX ( XXXX purchase XXXX XXXX ) I never even have as a pending funds in the cash app-app account who i need to open to received the purchase price, but I received a email after that i need to send the phones and send tracking number who they can release my money so i think is not to crazy, but after I send the founs and give the tracking number I received another email from cash app support, requesting another {$700.00} to proof for to extend my liability to received more money since I have a new account. I sent the {$700.00} to her with gift cards and follow all the rules by this point I contact cash app customer service line ( searched in XXXX the number to contact them ) and the people who I talking thru i believe the real people told me that yes! the have that policy and i will need to continue! " in a recorder line ) XXXX, then I received another email that I need another {$300.00} with gift cards again, then when apparently everything is concluded. If I want to access my fund I need to send {$50.00} by XXXX ( I already report that XXXX account to my XXXX XXXX back the email that they are using is : XXXX and also they keep telling me to this one : XXXX for fees to express funds. when I think everything is done and by this point that lady has {$1000.00} dlls and the phones that I sent to her. I don't have anything!!!! and I received another email from Cash app that I need to pay {$200.00} in taxes because " customers '' all transaction was inside the XXXX nothing have to be with " customs ''. so they Fraud me with {$2100.00} even I think they will stop today they keep asking for {$100.00} dlls. I contact cash app since the first time that I don't have a good felling about this but honestly to this point or that app work with Fraud people or they al a XXXX CASH APP!!! they customer service are the worst people who I can even talk in my live they did not help at all they answer my emails with 24 hours of delay with pure excuses, One of the times I call the guy tell me you needs to send all that money so we can release your money. Please help me!!! I will attached all emails and communications thank youXXXX, XXXX XXXX
|
| 01/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
CASH APP is the problem!
My niece stole from me. She used my phone, had access to everything in my apartment while I was working. She tried to cash app herself some money as if I wouldn't notice!
She ended up sending money to a cashapp she no longer used and then tried fixing it.
I receive notification from XXXX when money is debited from my account and I check my account daily. Cash APP had {$100.00} of my money.
I checked cash app and being that my niece was in my apartment it was her cash app, I had the theft near me.
After confronting her she gave unacceptable excuses and then said, tried to fix the problem by contacting Cashapp since she sent money to the wrong cashapp.
So basically, she tried to fix the problem to steal and have it directed to her open account.
I then contacted cash app to let it be known the transaction was fraudulent.
Yes she had access to my purse and phone.
I made that clear.
It was still fraudulent.
On XX/XX/2023, Cash app sent me a message stating the transaction was CANCELED and the refund will show up in XXXX business days.
It will be Credited or Voided and fall off.
I sent that message to XXXX XXXX XXXX XXXX.
On XX/XX/2023, I had to file a dispute against Cash App for not honoring their statement.
The transaction posted.
I am now waiting for assistance from the XXXX XXXX of my credit union since Cash App has now stolen my money.
It was XXXX stolen by my niece, I was told it was canceled and now since it's posted, Cash App is trying to keep my money anyway.
I have changed my Debit card, XXXX is now assisting me and Cash App is no help at all. You would think they would honor what they said.
This has made me place a review on XXXX XXXX since they can't be trusted.
I feel like my money has been stolen twice!
You would think that it is XXXX XXXX dollars.
I can't understand why anyone especially Cash App would run off with {$100.00} of my money!
I am offended and shocked that they not only stated they canceled the transaction but they also stated how I will receive it back.
And now they are stating no cancellations.
My money was stolen and I just want it back, that's all!
I plan to fight this even in small claims court since it looks like I will have to go there.
|
| 07/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
I received a 1099-B by mail on XX/XX/XXXX from Block, Inc XXXX f/k/a Square Inc ( Cash App ) as a proceeds of {$2400.00} dated XXXX which I have had no clue. The tax document bears my social security number and my address but my name is printed with a middle initial XXXX which I never use. My husband and I are both XXXX XXXX and earn from our XXXX investments. Neither of us has opened any account nor we have heard of the company like Cash App. Or Block, Inc and/or f/k/a Square Inc. Since the date of filing tax returns for XXXX was approaching, I immediately called Cash App at XXXX ( XXXX ) and lodged a verbal complaint asking to designate tax document ( 1099-B ) as an identity theft. I was asked to respond to an email sent by the customer service ( XXXX ) with an assigned case number. Since then I had communicated with several customer service representatives of Cash App without any solution. Rather, I was notified via email that Cash App does not provide any tax assistance and only communicates with law-enforcement officials. After several futile attempts via email correspondence we decided to go ahead with filing our tax return for XXXX and later deal with the incident. Since then I lodged an official complaint with identity theft ( Identitytheft.gov ) and blocked all my credit reports. In addition, I filed a formal complaint with XXXX XXXX XXXX XXXX ( law-enforcement ) on XXXX and lodged an affidavit with IRS ( form 14039 ). Since then we have been waiting for an official investigation. Inspired by the instruction on identity theft website I sent an official request via registered mail to Block inc, f/k/a Square, Cash App requesting the company to close the account declaring it as a result from an unauthorized fraudulent activity ( dated XXXX ) attaching all email correspondences and documents. Suddenly, I received an official notification of closing the case via email ( dated XXXX ). When I called I received a new case number and since then I have been waiting for a final decision.
I feel extremely frustrated with irresponsible dealing of Cash App and request that you please take an immediate action to resolve my case, i.e, declaring the account as a result of identity theft and close the account permanently.
|
| 12/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I am having issues with my Cash App Account that my SSA direct payments go into, which can not be resolved by Cash App or their Support Team. On several different occasions money has been paid out of my account for purchases I never authorized or received. When contacting Cash App Support via phone or through On line chat I was informed that, Cash App has no information on the Merchant 's Information for me to contact that was paid out of my account. Therefore making it difficult for me to dispute transactions or be reimbursed for the Fraudulent charges taken out of my account. When disputing transactions I was denied being reimbursed for funds taken fraudulently, although it was clearly a glitch within " Cash Apps platform and not on my part. Here are the dates and charges that I have never been given any information on to dispute with Merchant 's or was denied being reimbursed for : XX/XX/2022 XXXX payments made with only XXXX pin verification code entered for & XXXX twice at exactly the same time XXXXXXXX XXXX although Cash App doesn't offer that type of payment being made in their system. XX/XX/2022 paid {$90.00} to fraudulent person claiming to be my Sister on Messenger needing Xmas money for my XXXX XXXX XXXX XXXXXXXX Stated her Cash App card was lost and could I send through her friend 's account which I did. Found out she had been hacked and person posing as her along with other people 's identifies, to steal money through Cash App platform. I alerted Cash App Personal immediately to Scam yet never heard anything back about the Scam or received my money transferred to fraudulent account within the Cash App. Structure. XXXX XXXX {$100.00} paid XX/XX/2022 without my authorization, XX/XX/2022 XXXX XXXX paid {$100.00} without my consent don't even know such a person. Was told my pin was entered at time of payment, therefore I am responsible although I didn't know that person or send the payment with my knowledge. Those are just a few out of many others that have been paid without my consent, knowledge or authorization. Are these common practice 's of all Financial Institutes or are they in violation of the laws that the FDIC and OCC have put in place in order to protect consumers from these type of practices?
|
| 11/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
XXXX of XXXX I found out a business had been started in my name without my knowledge of consent. This began my identity theft. In XXXX a business loan was shoved down my throat where the lenders XXXX XXXX obtained my username and password to my XXXX XXXX acct. i am mentally XXXX and on XXXX XXXX XXXX and in no mental state to make any financial decisions on my own. I dont even remember agreeing to anything honestly. {$5000.00} was put into my XXXX acct and then quickly removed. I attempted to call them to see what had happened and received no response. The next day my bank acct was closed due to suspected fraud and multiple ip sign ins from not only me but from New York and XXXX. In XX/XX/2021 I went to send money from my Cash App just to be told I had no funds available in my acct. this was inaccurate because I had over {$500.00} in there. When I contacted Cash app I was told that a XXXX XXXX had been put against my acct to collect BUSINESS RECEIVABLES despite the fact that this is a PERSONAL ACCT that collects no business receivables because I had no business. I was told to contact XXXX XXXX XXXX which I did and they demanded copies of all bank statements and that I pay {$14000.00}. I advised them that I saw none of this money and that I am XXXX and own no business. I have made dozens of attempts to get my money out of the XXXX XXXX XXXX XXXX totaling {$540.00} but they refuse to acknowledge me and tell me they are escalating the case and that Id get a response via email. However, when they do respond I get the same exact email everytime and when I respond to the case XXXX MINUTES LATER, they send another email saying that since I havent responded in 3 days they are closing the case. This has happened over XXXX dozen times in the last year. In addition, XXXX months ago cash app notified me that they were closing my accts due to illegal gambling. I havent been able to move a XXXX in my accts in OVER A YEAR! They also gave me the option to cash out my money but when I try to do that it says this cash out has failed and now they locked my accts. Ive just recently tried again to contact them and Im still getting the run around. It has been 13 months of this now. They still will not release my money to me.
|
| 09/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I opened an account with CashApp ( I don't recall the exact date of opening ). However, I have not used the account that - meaning, I have not logged into the account in almost a year. I knew I had money in the account which I received a payment on XX/XX/XXXX in the amount of {$300.00}. Now, In XXXX of XXXX I made an attempt to login to my account so that I could retrieve the funds in this account. However, the debit card that I have associated with this account expired on XX/XX/XXXX. Because the debit card expired on XX/XX/XXXX I am unable to access my account, as CashApp uses a security feature where you need to verify your identity by either receiving a 6 digit PIN to your email address on file or my entering your full debit card number including the expiration date. However, when entering my email address, I do not receive the system generated PIN - the email address that I am entering is the correct email address, as the screen shows you the partial email address and you have to enter the missing letters. I have explained to both In-App Support as well as via XXXX messenger that the confirmation email is not coming to my email address after checking my spam folder, etc, nothing is being sent. It is a business email address which I have double checked with my tech support, and we have no issues on my end. I have requested for someone to send me an email directly so we can determine where the issues are, as I am not receiving the automated emails. This request was denied. I ask to have their internal technical team look into why I am not receiving the automated emails and this request was also denied. I was told that since I am not able to verify my identity that I can not be helped. I can not verify my identity because one, I am not receiving the automated emails and two, the expiration date on my debit card is XX/XX/XXXX and their system does not allow for you to enter an expired expiration date. So as a result of not being able to enter the expiration date and not receiving the automated email I am told there is nothing that can be done so that I can get access to the funds on this account. The CashApp name associated with this is XXXX XXXX and the email address associated with this account is XXXX XXXX
|
| 08/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2023, I found myself in a bewildering and distressing situation involving Square, a company I had trusted with my financial transactions. Without any prior warning or communication, Square abruptly closed my account, leaving me in financial turmoil. The abruptness of this action caught me completely off guard, as I had never received any indication that my account was at risk.
In the wake of this sudden closure, I immediately attempted to contact Square 's customer support, seeking an explanation for their decision. To my dismay, my attempts to reach out were met with frustratingly generic responses and unhelpful automated replies. Desperate for answers, I persisted, providing evidence of my transactions and highlighting the absence of any warnings from Square prior to the closure.
As if the initial shock wasn't enough, I soon discovered that Square was unwilling to release my funds, compounding my financial distress. Despite my numerous attempts to engage in a constructive dialogue, I encountered resistance at every turn. It became apparent that I was facing an uphill battle to reclaim my rightfully earned funds.
To further compound my frustration, I stumbled upon a contradictory claim from Square 's end. A complaint I had submitted was met with a response that alleged they had indeed warned me before closing my account. This assertion was entirely false, as the timing of their alleged warning came after the abrupt closure had already taken place. The distortion of facts only deepened my sense of injustice and disbelief.
Facing a seemingly impenetrable wall of bureaucracy, I realized I needed to explore alternative avenues for resolution. As a next step, I considered seeking legal counsel to address this situation properly. Additionally, reaching out to relevant regulatory authorities might prove to be an avenue for obtaining a fair resolution to this unjust situation.
In recounting this narrative, my hope is to shed light on the challenges I've encountered with Square 's actions, which have caused undue financial hardship and emotional distress. While the road ahead may be uncertain, I remain determined to advocate for a just outcome and reclaim the funds that rightfully belong to me.
|
| 01/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
Obviously this is a game to CashApp. I can care less how stupid these people are because they are just digging themselves deeper and deeper and CFPB allowing it to continue is proving the XXXX that they are useless also. Just ok at sending out mail for people. So the both of you continuing to do absolutely nothing except ignore my rights as a consumer, as veteran and as an XXXX is only building the case proving both of your detriments to the XXXX people is fine by me. I will continue to allow you to bury yourselves. When I take this evidence to the highest court in the country for reasons that none of you are smart enough to understand, you will learn. Until then I'm going to just keep on allowing to ignorant.
Cash app responded the to my second complaint with the same response they had to my first complaint. Which didn't make sense or even relate to a young but proving that they are not paying attention or don't care that they just don't give a XXXX XXXX way they are ignoring one import fact.
THERE IS NO ERROR TO LOOK FOR! SOMEONE USED STOLE MY DEBIT CARD FROM MY BAG. USED IT AND PUT IT BACK.
YOU HAVE THE DATES WRONG FOR THE TRANSACTIONS.
THIS HAPPENED AT A CASINO. A CASINO THAT HAS TOLD ME THEY HAVE FOOTAGE OF SOMEONE THST IS NOT ME PERFORMING THESE TRANSACTIONS! I CANT GET THAT FOOTAGE! CASHAPP HAS TO GET IT.
THERE IS NO ERROR TO LOOK FOR!
I NEVER CLAIMED THERE WAS AN ERROR!
THERE WAS UNAUTHORIZED TRANSACTIONS PERFORMED ON MY ACCOUNT.
WHAT ERROR COULD YOU POSSIBLY LOOKING FOR?
CAN YOU PROVE THAT I PERFORMED THESE TRANSACTIONS?
CAN YOU PROVE THAT I AM LYING AND COMMITING FRAUD IN DOING SO?
IF YOU CAN NOT PROVE EITHER OF THE TWO THINGS ABOVE THEN YOU HAVE TO CREDIT MY ACCOUNT PER REGULATION E.
I NEVER STATED THERE WAS AN ERROR ON MY ACCOUNT AND YOU EOULD NOT FIND AN ERROR. THE PERSON THAT USED MY CARD HAD MY PIN NUMBER. IT HAD TO HAVE BEEN SOMEONE THAT WAS ABLE TO SEE ME USE MY PIN. I AM AROUND A LOT OF PEOPLE ALL THE TIME. BESIDES OWNING A BUSINESS I AM A XXXX XXXX! I DEAL WITH PEOPLE ALL THE TIME!
YOU HAVE TO PROVE THAT NOBODY STOLE MONEY FROM MY ACCOUNT! YOU CANT BECAUSE THEY DID! IN ORDER FOR YOU TO DENY ME YOU MUST PROVE THAT I AM COMMITING FRAUD BY LYING!
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| 06/22/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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Hello On XX/XX/XXXX at XXXXXXXX XXXX I tried to purchase movie tickets from the company XXXX the price was {$34.00} I received an error message that says " we are sorry, but there was a problem reserving seats at this theatre and right after that I received a text from XXXX that says you spent {$34.00} at XXXX I called XXXX and asked them where are my tickets they said the sale was voided I asked them why and I never got an answer but by that time I didn't care I was only concerned about getting my money refunded I asked them specifically if I did not purchase anything why didn't they send me an e-mail confirmation about the voided sale then they sent me an email that has their policy about unsuccessful transactions I asked each company why my funds were being held if I made no purchase and they both blamed each other and I was not told how long I would have to wait for the release of my funds it was 7 days I want to know as a consumer do I have any rights If the company voided the sale right after I attempted to make a purchase why did they hold my funds it was clear that nothing was exchanged money for service or goods just two companies playing around with me for a week on the XXXX account it doesn't even show that the funds were refunded I just got a text message like it never happened my children and grandkids rely on these cards they are college students if they attempt to purchase something and the sale doesn't go through and their money is held up for 7 days that could be disastrous for them I was fortunately able to go to the theatre and purchase the tickets I am concerned for people who rely on these cards to reiterate if the company canceled the purchase on their end and there Is no sale why did they place a hold on my funds for 7 days the card company said they did not place the hold and the company said the same I have chat messages from both telling me to talk to the other company XXXX XXXX is not accepted everywhere ok so if that's the case then why can't I be told that at the point of sale so I can use another pmt method which is what I think may have happened since nobody said why they didn't let me use the card I have used it with no problem ever before or since then
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| 02/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Banking errors
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Web |
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The banking product has a feature that allows me / user to lock the debit card. If the card is locked, the card will decline any transaction attempt. Once the card is unlocked, the transaction will be processed if funds are available. When transactions are with merchants that could charge additional fees e.g., hotels, restaurants, etc., the bank will hold the charge in " pending '' status until the merchant settles the transaction On XX/XX/2023, at XXXX XXXX., I unlocked my card in advance of checking into the XXXX XXXX in XXXX XXXX XXXX, MN. I inserted my card into the hotel 's card reader, and the transaction for {$240.00} was declined despite the fact that I had sufficient funds. I used a credit card to check in. At XXXX, a hold for {$250.00} was processed on the debit card that was declined one minute before.
The debit card at issue is a business CashApp card through XXXX XXXX routing # XXXX.
After spending hours using CashApp 's customer service messaging, I was finally provided a phone number to their customer service. The agent I spoke with emailed me, with a reference number, and instructed me to reply with a XXXX balance receipt from the hotel. Notably, NEITHER THE HOTEL NOR CASHAPP could provide me with an authorization number for this hold because, at least on the hotel 's side, they never got an authorization number. On a phone call that I recorded, the CashApp representative stated that CashApp had NO AUTHORIZATION OR REFERENCE NUMBER for the transaction. Nevertheless, after sending CashApp a XXXX balance receipt and itemized receipt, via the email and per their instruction, the agent stated that they could not release the hold BECAUSE THE TRANSACTION WAS MADE WITH ANOTHER CREDIT CARD.
I was in one of the most dangerous blizzards in the history of Minnesota, stuck at a hotel with no way to leave because CashApp had my funds tied up. I was there to begin with because I sat for the MN Bar Exam on XXXX XXXX. I did not check out until Saturday.
Ultimately, without cause or effort to contact the merchant, CashApp will not release my funds until they get confirmation of an authorization release -- on an authorization that never existed and resulted from their own system error.
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| 06/07/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Closing an account
- Can't close your account
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Web |
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This is in regards to Cash App. I created a second Cash App account some time last summer to do some temporary business related things and to create an account you need an email and phone number. I had a secondary email, but for the phone number, I used a free one from an app called " XXXX '' which will let you use a phone number for free through wi-fi. To use the account fully, I also had to submit my driver 's license and social security number. After several months, I stopped using this Cash App account and the free phone number. The app later revoked the phone number due to a lack a usage and eventually gave that phone number out to another person using the app. On XX/XX/XXXX, that person used that phone number to log into my Cash App account and then immediately unlinked my email and change the phone number. I was unaware that this happened because I rarely check that email account, but just several days ago I tried sending one of my friends a couple dollars through my main Cash App account and it stopped me saying that I have reached my {$50000.00} monthly spending limit even though I only spent about {$120.00} this month. After wondering what could have caused this, I checked that email account and could see that on XX/XX/XXXX, someone logged into the Cash App account and unlinked the email. Fortunately I did not have a bank account linked to it, but someone stole my secondary Cash App account and is cycling thousands of dollars under my I.D . and SSN. I have been trying very hard to find a solution with Cash App support, but they are not being very helpful. I repeatedly tell them that I can verify the account is mine with my I.D . and SSN, but they simply won't help. I can also provide screenshot proof that I opened the account with that email and that on XX/XX/XXXX, it was broken into and unlinked. The person controlling the account also recently ordered a cash card and it arrived at my house with my legal name on it. I need to find a way to get this account deleted.
I attached a screenshot of the email confirmation that I verified my I.D . with that account on XX/XX/XXXX and also the screenshots of the email confirming someone logged in and unlinked that email on XX/XX/XXXX.
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| 09/20/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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I began to receive random, unauthorized charges to my CashApp debit card, which depleted my money directly from my CashApp balance, on XX/XX/2022.
I opened disputes for each and every one of these purchases immediately, and let them know that my CashApp card had been compromised. I began receiving money back for a FEW of the transactions that I disputed on XX/XX/XXXX.
I alerted CashApp at the time of dispute that my card had been compromised, and needed to be locked down, and that any and all purchases starting on XX/XX/XXXX were no authorized, not mine, and were fraudulent.
They clearly agreed that this was the case, because they began to refund me for SOME of those transactions, claiming that they were ruled in my favor - " Your Cash Card dispute claim was resolved in your favor and is now complete. A credit has been applied to your Cash App balance and is ready to use. '' However, they then declined to refund some of those disputed transactions - some of which were from the same merchants on the same exact day as purchases they chose to refund and rule in my favor.
I contacted CashApp customer service 100 's of times and was blatantly ignored. I continued to reopen disputes, because I was not going to allow them to steal my money and ignore me.
Instead of resolving the matter, or answering my constant attempts at contact, they closed down my CashApp account.
They then sold off stocks I had purchased through CashApp, MONTHS later, without alerting me, emailing me, OR paying me for them. The stocks were sold on XX/XX/2022 for {$38.00}, but I never received a cent of that, and it is not in my CashApp balance, since my account is closed down and can not hold a balance.
So not only did they sell off my stocks without my consent, never alert me of it, but they stole the profit as well.
CashApp fraudulently stole hundreds of dollars from me during a dispute period, while refunding and ruling smaller purchases from the fraudulent chain of transactions in my favor, shut down my account, fraudulently sold off my stocks, and then stole that profit. They are a horrible company with no customer service, that don't follow any proper banking practices, and should be charged criminally.
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| 11/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/23, at approximately XXXX, I was attempting to increase my weekly cash in limit on Cash App for investment purposes. One of the first search results on XXXX was linked to a supposed customer service line for Cash App, which was a fake support line. Upon speaking with the representative, they instructed me to sell my investments in order to increase my cash in limit. This was understood to be a requirement in order to reset the weekly limit on my account. I only agreed to do this because I believed it was the valid Cash App customer support line. They ultimately remoted into my smartphone through the XXXX XXXX XXXX access app, stole all of my money in the account ( ~ {$8200.00} ), and then wiped all of my data including account statements, transaction history and tax forms. Once my money had been stolen, they disconnected and hung up the phone. The number they used is ( XXXX ) XXXX.
Once I identified the fraud, I immediately contacted Cash App to alert them of the scam and notified them that I did not intend to authorize this transaction and it was done under false pretenses. However, upon reviewing my case they quickly rejected my claim and said that it was authorized when it was clearly fraud. I also attempted to inquire about them pulling my transaction history since it is inaccessible to me, and they indicated several times that it was not available. Currently they are refusing to provide a refund for the stolen funds from my account, have again rejected my claim, and are not providing me any supporting documents or transaction history of what occurred.
I have now lost all of my funds in my account, I am not able to gain access to my transaction history, and have no tax forms for any prior transactions. I find this unacceptable that the company is unwilling to seriously consider my claim given I have provided sufficient evidence of the fraud, and that they seemingly have no backup information tied to my account that they are willing or able to provide me. It's very frustrating as a consumer that this company seems unwilling to help and doesn't seem to have any information I feel I am entitled to as a customer.
My claim number with Cash App is XXXX for reference.
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| 03/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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I have had an altercation with someone I owe as a result of my money being absent at the time I needed to pay someone something.
I have been assaulted as a result of the transaction ( s ) pending even though my account did not have enough funds to make the purchase. I got into altercations in which at I wasnt able to remove myself from the situation because I was pent down and having an XXXX XXXX paired with a XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I could not remove myself from the situation because my life was being threatened by my body because of the unavailable cash. If I did not faint my chest would have arrested completely without sufficient airflow to my understanding and even then I didnt know if I would wake up or not after. These transactions were made not peer to peer, but was made with their cash card. I do not have a borrow allowance. Cashapp says these transactions were voided, but whether they were voided or canceled by the merchant or the card company after I, the cardholder, already pleaded to have removed and returned was denied. Whilst that was still happening my injuries incurred and are still incurring. Does the company Cashapp deny that at the time of this happening that I was injured and that is because of Cashapp posting cash for these transactions in which was never supposed to be posted in any fashion or reasoning? Cashapp has evaded this question to no avail to Local and Governmental Authorities. This whole ordeal has caused me a great toll of emotional distress and pain and suffering. I want a resolution of {>= $1,000,000} for the Cost of Preventing a Fatality.
{>= $1,000,000} for the Emergency Implemented Value of Cost of Averting a Fatality.
{>= $1,000,000} for the Value of My Statistical Life {>= $1,000,000} as for what is satisfactory to ( me ) about this situation NON-NEGOTIABLE due upon the acknowledgment that these transactions ever pended. Whether the transaction ( s ) were voided or canceled Cashapp can not deny that the injuries that I incurred occurred because of them and they have let this misery fester to extraordinary lengths. If Cashapp will not admit their blame then XXXX XXXX XXXX will have to corroborate their guilt.
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| 02/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with overdraft
- Overdraft charges
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Web |
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This is not a duplicate complaint technically seeing is that Cashapp has responded and had these complaints closed without addressing the issue typed and it seems this Consumer Department is helping them do so. So here is the complaint for the company to address.
I was harmed on both XXXX andXXXX XXXX XXXX in Wisconsin because my financial institution Cashapp who operates out of XXXX XXXX, CA let funds go from my account even though I did not have enough funds to make the purchase the merchant displayed one price and charged another. It does not appear to have went through any various of incremental price adjustments. Just flat out charged more than what was in my account. Held my funds pending for days. At times when someone I owed came to collect there money I couldnt pay that person and we got into fisticuffs I received bodily injuring blows and at one point I was having an XXXX XXXX paired with a XXXX XXXX in my back that restricts my inhalation and I could not remove myself from the situation because my life was being threatened by my body. These transactions technically completed because the merchant had to cancel them. These transactions were completed not peer to peer and was made with their cash card liability belongs to Cashapp without a doubt. I do not have a borrow allowance for sure and stock round ups accumulated or a lack there of because of these transactions being initiated and technically paid to the merchant. If I didnt faint my XXXX would have arrested completely to my knowledge. All of this has caused me Extraordinary Emotional Distress as well as pain from what I encountered on the day. My body and mind paid and is paying the overdraft fees of these transactions and the app told the truth of the matter despite everything. It didnt expire it was canceled. It wasnt declined because it wouldve never been there to have been released on another day and would read specifically NOT ENOUGH CASH XXXX XXXX XXXXXXXX information in this link is, to me, quintessential to understanding where I am coming from. This department can not close this claim without Cashapp properly addressing this matter and going further with nothing other than them remedying the situation.
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| 10/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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ive been using cash app for years now, but suddenly I open the app and it says I violated the terms of use. so I opened the app to see what happened and the steps moving forward. so i closed that account and made a new one. from there they said they couldnt tell me and I needed to call the XXXX number and they will be able to help from there, but in the mean time someone will reach out to me by email. its been almost a year now and I have yet to receive and email or have someone reach out to me. Ive called numerous times and have send messages in the chat numerous times to the support team in the the app. well today I called up there again and they said the same thing the people in the app will be able to tell you more, in which they reply the same about the people over the phone. when I called up there today, they gave me the same run around they have been giving me for about a year now, then hung up. I called again and asked for a supervisor, and they tried to do the same thing, and ended up telling me there is no supervisor but someone will send me an email. I asked for a time frame they said they were not sure, but one will get sent. then hung up. after being up on for the third time I called and asked for a supervisor to file a complaint about everyone hanging up on me and nothing getting done for almost a year now. the lady answered and said that she will not transfer me and theres nothing they can do for me and if I have any more questions contact the support apart and hung up. I just want to be able to use my account again and know why it was closed in the first place, but they are not good at helping or doing their jobs ( being a support person ). ive read the terms and conditions, to see where the violation may occurred, but I didnt not break any of their rules. Its been almost a year now, I have yet to get any information regarding my account, nor has anyone reached out to me to give me an update. everytime I call they say they cant tell me anything further and hang up. when I write in the chat support, they say they cant do anything and I have to go call the call support. its a never ending cycle or nonsense. if you can help, that would be most helpful.
thank you.
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| 12/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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Cash App reviews Cash App - Unauthorized transactions that were refunded but not recieved XX/XX/2022 Verified Reviewer 0 comments 1.0 Name : XXXX XXXX XXXX XXXX : $ XXXX Reason : Back in XX/XX/2022 I had 4 unathorized transactions go through on my accpunt that I did not authorize nor did anyone have access to my secure card or account information which i keep very secure with multiple passwords on my phone. I disputed these transactions in the amounts of XXXX, XXXX, XXXX, XXXX.
I never make these sort of purchases, especially repeatedly like this. So Cash App said refunds were sent back to my card linked to my account but have still gave never recieved a penny of them. Was told to conntact my card issuing bank and even with the trace numbers provided to me by cash app they were not able to locate said refunds anywhere. Fast foward and many many chats emails and phone calls, hours wasted talking with too many support agents to count, still nothing.
So cash app tells me they will start their own investigation if i provide proof i never recieved them and things like name reason i think these were unauthroized, cashtag, dates and amounts. I provided all of this and have been the most cooperative with cash app three times now. They refuse to start investigation without any valid reason and keep giving me the mosy ridiculous automated answers as if they have no idea what i am even talkinh about even though i have chats that go back more than three months ago about this very issue. Sometimes i am just completlely ignored and told if there is anything else they could help me with theyd be happy too.
I need my money that is owed to me and i have waited lomg enough and have already started a complaint with the XXXX and CFPB and have no problem getting legal helo to go to arbitration if that is what it is going to take in order to get my money at least located.
The weird thing is that each of these transactions still are in a pending status that says " REFUNDING BY XX/XX/2022. '' IT DOES NOT SAY REFUNDED, IT SAYS REFUNDING AS IF IT HASNT HAPPENED YET. i am really hoping to get this resolved immediatley and hope you will be able to help me out with this situation.
Thank you
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| 07/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX : I received a {$36.00} payment from a friend via CashApp. This same day, I attempted to transfer the {$36.00} to my bank account, only to receive an error message stating that I have " {$0.00} to transfer. '' The following message also appeared on the email notification I received after getting the payment from my friend : " Due to an issue with your bank account, these funds were deposited to your Cash App. '' I was required to " Accept '' the {$36.00} payment within the Cash App, which I did.
I still received nothing.
On XX/XX/XXXX : I attempted to transfer the {$36.00} again, and still got the {$0.00} error. I initiated a chat with a support agent through the app for help with this problem, and was told that it basically comes down to bank processing times, so I may have to wait to receive the funds the following week. I waited until the next Monday to try again.
On XX/XX/XXXX ( Monday ) : I checked the app to still see a {$36.00} balance and no transfer to my bank occurred. In an attempt to troubleshoot, I tried troubleshooting, as suggested by a CashApp representative unlinking and relinking my bank account to no avail. I connected my debit card, and the transfer still would not work. Thinking it was perhaps because I didn't have a Cash App Card, I completed sign up to receive this card still for the transfer to not work.
In an attempt to further troubleshoot, I initiated a transfer of {$36.00} to a friend, rather than my bank account, and when presented with the option of sending from my Cash App Balance or My Bank Account, I chose Cash App Balance, but the transfer took {$36.00} from my Bank Account!
I have reached out to support no less than 10 times since XXXX, in an endless cycle of my case supposedly being elevated to another department, waiting to hear back from them within a weeka time only to have my case closed, then having to call to reopen it again. It is now XXXX. The app always shows {$36.00} in my App balance, but I can not transfer it, as I am constantly told I have {$0.00} in my App balance.
To make matters worse, I am seeing dozens of claims from others across social media and the internet with very similar complaints.
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| 03/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
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Web |
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I AM REOPEN A COMPLAINTS THAT I HAVE ALREADY FILED WITH YOU AND I WASN'T ABLE TO RESPOND TO YOUR REQUEST FOR MORE INFORMATION BECAUSE I WAS IN THE XXXX BECAUSE I HAD A TEMPORARY MENTAL BREAKDOWN DUE TO THE IDENTITY THEFT THAT THE COMPANY 'S In questioning what's in my complaint that I submitted back in XX/XX/2022 my identity was sold in all my money was the XXXX all the banks that I mentioned in my complaint has not resolved this issue and the company that I paid to protect my identity and my bank accounts liked to me and told me that my bank account apps in my phone apps and everything that has to do with my business was safe and which it want to be open this complaint and get Justice and get all the money that was stolen for me I ended up having a mental breakdown and been put in a XXXX I have to have XXXX XXXX and I still haven't received any help or anything about my identity information stolen and it is at the point of this SERIOUS situation I have to change my Social Security number and I have been homeless since this SERIOUS incident happened to me and I have found out that XXXX XXXX Credit Card Department let hackers submit over 28 to 30 credit card applications and XXXX XXXXXXXX gave theses hackers 2 credit cards in my name and Social Security number and they have USED them and maxed them out and this situation has messed up my credit score and my whole entire credit report and I have repeatedly reached out to everyone in questioning and let them know that my identity information was stolen and being sold on the dark web sites and they ignored it and all three credit bureaus didn't notify me of all the fraudulent activities that were posted on my credit report because they were asking me to pay them XXXX dollars per month and I did until they had DATA BREACHES them selves and they didn't notify me about all the fraudulent activities or the banking companies that I used for my banking accounts and for my BUSINESS THAT I was trying to START up by saving my money and saving money for my daughter TRUST FUND and grandchildren TRUST funds accounts and emergency IRA accounts for EMERGENCY situations were all stolen and I REALLY need YOUR help PLEASE THANK YOU
|
| 05/17/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Problem accessing account
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Web |
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I had a cash app account and I believe someone had access to it so I created a second cash app account they told me I was allowed to have as many as possible a couple months ago I closed my original account I have contacted customer service yesterday and today over and over to request copies of my bank statements due to my need to amend my taxes and when you amend your taxes the IRS requires proof of the things you are saying. Every single time they contact me back as a brand new customer service representative saying the exact same thing they can't Grant access I never asked for Access they offered a temporary access so I can download my statements I said that's fine they came back said oh sorry we can't do that because somehow it would jeopardize my second account with them and they have security measures in place and I said fine email me or mail paper copies of my statements and the next reply is exactly the same I can not Grant you access and the next reply is the same and the following replies the same in the following replies the same I have three times asked for a higher level tier representative to assist me nobody has even addressed that or said they would move my ticket up to a higher level they have not even acknowledged that I asked that and I refusing to assist me beyond level one help desk support I also asked them if I close my second account then I should be able to have access to my first account and nobody has addressed that question for me but yet each customer service Representatives closes with the same sentence please let me know if there's anything else I can help with only nobody actually helps me with things that I ask for like someone else to assist me or are you going to mail or email my statements or if I close the other account then I should be able to access the first account and then they said we can not provide any more information to you. Last I checked they are providing a service they are making money off of me that checking account was my money that I made I earned those statements on my information and it hasn't been 5 years it's been a couple of months I would like access to my information to go ahead and amend my taxes.
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| 03/21/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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On XX/XX/2023 at XXXX XXXX I went to a XXXX XXXX ATM ( XXXX XXXX XXXX XXXX ) and started a withdrawal for {$300.00} using my Cash App card. Some of my money got stuck in the machine and I was only able to get {$240.00} out of the machine before it told me that time expired and it retained the remainder of the money ( {$60.00} ) that was stuck.
I immediately went inside the branch and the teller told me that I would need to dispute it with my card company and they would be able to request the log of that transaction, see the machine was malfunctioning and I would get back my money.
I then started a dispute with Cash App Support and after several days got an email back saying my request is denied because I authorized a withdrawal for {$300.00}. I contacted support again and made clear notes that I'm not disputing the entire transaction, I'm disputing that I only received {$240.00} out of the {$300.00} and asked that they do an investigation and pull the logs from the ATM and/or video that can prove my claim.
I attempted to reach back out to the bank XXXX and explained the situation. I was advised that XXXX does not manage their ATM 's and that they use a 3rd party. I was unable to get any support phone # or contact info for the 3rd party that manages their machines.
I then found a phone number and called CashApp. The rep said they could only open another dispute. I pleaded that someone actually read the notes and investigate by actually pulling the record for that ATM transaction and or the video. Again I was not helped at all and sent just an email stating that I authorized the transaction.
In an email I sent back to CashApp I asked if they could not just request and pull a record of the transaction to easily verify my claim and have not gotten a reply to that question. I would imagine if they are conducting themselves as a financial entity, why can I not get the same support and protection that I would with my normal bank who could investigate this easily? I just want to get back what is mine and have someone just look at the record for that date and time? I don't think anyone likes to be robbed no matter the amount, especially from a machine.
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| 04/08/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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XXXX XXXX was bought out by XXXX. My phone was scheduled to stop working but stopped working over a month before that date. After calling multiple times, speaking with atleast 10 different people each time and being on the call for atleast an hour each time, they said they would issue a refund for the monthly charges as well as the data add on that I purchased. I received a refund for the data add on but never for the month of service. Everytime I tried to call back each person would tell me something different, most of them blatantly lying to me. So I disputed the transactions since I did not receive service for the month in which I had paid, I was promised a refund, did not receive it, then was lied to and told they never provide refunds even though I had already been refunded for the data add-on. I disputed the transaction on XX/XX/XXXX. I was told the merchant had 45 days to respond. Then I would receive a decision within 3 days following the 45 days if the merchant had not responded. I emailed them several times within the 45 days to see if the merchant ( XXXX XXXX ) had responded and they emailed me back the same day each time. Now since the 45 days then the 3 days have passed I have tried to contact them 4 or 5 time, both via email and through their in app support. I have not received any replies via email and when I contact their in app support they refuse to assist me stating someone will email me even though no one ever does. It has now been 60 days and I can not get anyone to assist me whatsoever regarding my dispute. I can not even get someone to respond to any of my messages or emails. I should have gotten a response with a decision without me needing to contact them in the first place. It has now become clear they are not going to proceed in closing out this dispute. So I need help resolving this matter since at this point I have done everything I can do. Also, I do want to add that I believe the information and timeline that were provided to me were inaccurate. I am not completely sure of this since I am not familiar with all of the regulation 's they must adhere to but it is something that I definitely think needs to be investigated.
|
| 09/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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On XX/XX/XXXX my account with cash app was charged a dollar by a company called XXXX then the canceled it then on XX/XX/XXXX XXXX made XXXX fraudulent charges to my account total approximately XXXX, XXXX charges of XXXX two charges of XXXX two charges of XXXX one charge of XXXX and one charge of XXXX starting with first charge at XXXX and the XXXX charge ending at XXXXXXXX. When I started this dispute with these charges the website would not email the appropriate steps/forms to take cause they never got to me that was told would help me start the process, never arrived. The phone number they gave me from a automated online chat would go to a voice message that they were inundated with calls and to use the online chat to get to a agent virtually and then hangs up on you. I was finally able to get the needed item sent to me using a different email. So they put these disputes in review. They were supposed to touch base with me and I never received a call or email telling me what's up till I kept trying to contact them through the chat portal and finally got thru and they told me my items were in review. I don't know exactly when the gave me the refund since on the platform it doesn't give me this and one of the XXXX charges is still not refunded to me do to it still being in review. Ever since that day I have sites trying to hit my account for money. They then proceed to deactivate my card due to high dispute rate and say they can't give me any further information?!! I was just disputing fraudulent charges from a dishonest site and the lock my card?! I've never gone over my funds or had any other problems till that day. I've continued to try contacting them but all they say is that the card is deactivated and can not be changed at this time. I've tried calling multiple times to be hung up on. And it seems they care more about the vendor than the consumer. And when your on the chat portal it's always an initial automated response say they had to forward to a customer support agent and it may take several hours. Then once they respond the answer are very vague and give you no other help. I'm just trying to get all my money back as I am XXXX and on XXXX.
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| 10/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
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Web |
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hello my name is XXXX XXXX and I had all my government benefits direct deposited to my cash app account and on XXXX I turned my self in and went to XXXX and I turned my phone off and on XXXX three transactions were made on my cash app account by this person who I don't know with the cash tag of $ XXXX and the transitions were two payments for {$1000.00} dollars each and one payment for {$170.00} dollars on XXXX I was released from XXXX and I was forced to get another cell phone and start another cash app account because cash app refused to grant me access to the old account that I had with the old phone number of XXXX and the cash tag of $ XXXX so for months I continued to consistently worrie cash app and beg them to switch my old account over to the new account that I had created with the cash tag of $ XXXX so I was able to convince someone Todo switch the accounts and me access on XXXX and once I looked inside of the account I saw where all my government benefits were transferred from my account to this person who I don't know or ever met with the cash tag of $ XXXX so I immediately called the police and filed a police report with the local police department and I filed a dispute with cash app concerning this illegal transactions and I provided proof that I was in XXXX when all this took place and I told them that my stimulus check was stolen and my monthly social security XXXX check was stolen as well so I contacted the states attorney office where I live and filed a complaint with them as well about this unauthorized activity meanwhile cash app response to my dispute was denied and I was told that I knew about the transactions and I kept trying to tell them and I provided proof to them that I was XXXX when all this took place so I've appealed the decision of me being denied and I'm getting frustrated because I really did not have any thing to do with any of these wrong doings so now I'm losted I've enclosed copies of all corrospondance and all the documents that I've provided to cash app to show and prove to them that I played no part in this unknown person hacking in to my account and transferring all my government benefits out my account.
|
| 07/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
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Web |
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Filed taxes on XXXX XXXX IRS sent Verify Identity letter XXXX, XXXX Finally able to get someone on phone to verify XX/XX/2022 When I verifief my identity I explained I have been a victim of identity theft and that I needed to change my information because i no longer had access to the account that my refund was being sent to.
They let me change from a chaecking account to mailing me a paper check however when i went on the online portal to check the status of my refund it said it was going to be credited to my account on XXXX XXXX.
I already told them I could no longer access that account but they sent it to that routing and account number.
I have contacted Cashapp where it was sent to, uploaded all the documents they have asked for, started an investigation on my missing tax refund, spent 15 plus hours on the phone with cash app, just to be told over and over again that i needed to wait 3-5 more days to start an investigation, then that i needed to wait for them to respond to me only by email and have to wait day after day to be updated, just to be told every single time that im not verifying myself and that they cant help me with my claim.
I have the account and routing number that the money was sent to. Even though i asked cash app to close that account, they did not. i have given them everything they have asked for and explained to them with the XXXX XXXX XXXX that i have and the identtity theft over the last two years that they are not trying to help me at all and using my XXXX to withhold and keep my money from me. i have been callin cash app since the XXXX of XXXX and here it is almost a month later ( in ( in 9 days ) that i havent been able to get any resolution on. The law states that they have to make my money available within 10 days of me starting an investigation and no matter how many times i tell them that and give them all the info they ask for I have nothing, no way to accdess my money, and now am living in my car because cashapp wont let me access the account that was supposed to closed, and becfause the irs did not do what i asked them to do when i verified my identity. I need some help Acct # XXXX Routing # XXXX Thank you
|
| 08/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
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Web |
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Today, XX/XX/XXXX at XXXX, I sent XXXX XXXX XXXX $ XXXX, {$50.00} through the CashApp platform. I had never set him money before so through my contacts on the app I scrolled down to his phone number, selected it, and sent the money. AFTER it was sent, it showed me in the completed transaction receipt, that it was successfully sent to someone named XXXX XXXX. It did not go to XXXX. At the same time I called their customer service, he did as well to find out why his number was not linked to his account. I had already requested a refund from XXXX through the app. He had recently had to make a new cash app account, but his prior account had a balance of {$80.00} that after 2 hours of disputing through call and chat ultimately could not be transfered to his new account and they couldnt tell him why not. After insisting on more info and help to retrieve his money they couldn't/would n't continue to help him. He provided all info they requested but still wouldn't continue to help. That plays a part in my problem in that they should make everyone verify that their phone number is linked to their active account before ANY transactions are made. But on his, his phone number is fairly new so whoever had it before still had their cash app account linked to it and they let XXXX open an account with just his email. So when I sent the money it went to the other person, XXXX. There are so many flaws in this app design, but honestly I believe to cash app, they aren't flaws, but how they make their money and its not right. I looked up XXXX on XXXX and tried to contact him that way hes just a kid, but he hasn't posted since XXXX. What if he moved back to XXXX? What if by whatever reason he has no access to that account or notifications from it? Upon researching, there isn't even an amount of time that has to go by that it sits there, not being accepted, that they will refund it back, it just sits there forever, or its theirs, ( cashapp ) which is more believable. Now im out the {$50.00}, he's out the {$50.00} as well, AND he's out the {$80.00} they for some reason can't transfer from his old to his new account. This is beyond XXXX and something needs to be done.
|
| 04/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
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Web |
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On XX/XX/2023 I paid the company XXXX {$28.00} out of my cash-app account to check if my XXXX XXXX XXXX XXXX qualifies for mobile unlocking codes to unlock the phone from the carrier XXXX XXXX XXXX They were able to conclude that it did qualify for mobile unlock codes. Also on XX/XX/2023 I paid this same company an additional {$83.00} to move forward with the unlocking of this device. After 7 days they sent me an email stating that my phone was not able to be unlocked with codes but instead would require me to download software to a computer and unlock it with the software. They gave me credit notes for their website in the amount of {$28.00} and {$83.00} instead of refunding my money to the account I paid with. The software download cost {$79.00} which I used part of the credit notes for and sent an email to the company on XX/XX/2023 requesting to have my remaining credit notes after that purchase refunded to my account that I paid with. The remaining credit notes after the purchase was {$33.00}. The company never responded to my email. They were not able to send me the software to download and gave me another credit note for {$79.00}. This made my total credit notes {$110.00}. Afterward the company sent me an email stating that whether or not they were able to resolve my issue they wanted to draw my attention towards their fraud policy, that stated nothing about the issue I addressed with them, I sent them another email on XX/XX/2023 stating that I needed my {$110.00} worth of credit notes refunded into the account that I paid with. I waited 10 days before I sent another email on XX/XX/2023 to the company stating that I needed my {$110.00} worth of credit notes refunded into the account that I paid with. The company has not responded to any of the emails. I have contacted CashApp support to try to dispute these purchases on two different occasions because I never received the service that I paid for, but CashApp has decided that there is nothing wrong with these purchases and refused to dispute these charges twice now. I have all emails for documentation of these events and bank statements showing where and when I paid for these services.
|
| 12/10/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
- Problem with additional add-on products or services
|
|
Web |
|
|
My boyfriend works at the XXXX warehouse and he used his discount to get me these items as a gift. My afterpay account was the payment method. On XX/XX/2023, I bought a XXXX airwrap and a living proof hair spray from XXXX using afterpay. My package with the living proof hair spray was received on XX/XX/XXXX in my package locker. My XXXX XXXX package did not update until XX/XX/2023 in which it said it was delivered on XX/XX/XXXX XXXX hours after the first package and that it was signed for. I live in an apartment complex in which the lobby does not sign for nor accept orders on our behalf and they have to come directly to us or place it in a package locker. I was not home at this time so if someone signed for the package it was not me. I called XXXX customer service several times to which they refused to refund or redeliver my order. They also told me to contact the delivery company. I called the delivery company ( Deliver-It ) in which they dont have a customer service department and only an online form is available. This company is also notoriously known for stealing packages! I decided to file a police report and got it approved. XXXX customer service was called again and I spoke to XXXX, a floor manager, in which she said she STILL would not be able to refund or redeliver my item as it still says it was signed for. EXCUSE ME? A signature does not mean that I signed for it? I explained this to them and how I was working and obviously not home so I did not sign it. It is the companys job to ensure a package gets to me! I also told them I have a police report to which they STILL refused to accommodate me! I tried to file a dispute with afterpay but they no longer have a phone number available and do everything online. The company had only three options, a cancellation, a refund request with proof of refund from the merchant, or goods not received option. I chose the goods not received option and was told that they could not do anything about it and to contact the merchant again. This whole process is ridiculous as my next installment payment is coming up on XX/XX/XXXX to which XXXX paying {$390.00} for something that I DO NOT HAVE!
|
| 02/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I re-downloaded Cash App today ( XX/XX/22 ) to be able to make an urgent payment of {$100.00} to my sister. I had an account previously, but it is very difficult to re-log into an existing account because of how the app is set up. ( My phone number and bank had changed, but I still knew my email, log-in ID and password to the original account. Didnt matter, I had to crate a new one. No option to even click log on on the screen when you download the app. ) So I created a new account, plugged in my information and bank account, added in my sisters information, and tried to sent her money over the app. It went through but was immediately cancelled : Money was pulled out of my account but never made it to her. The money was not immediately returned either : I received a notification that said I would be refunded on Wednesday ( XX/XX/22 ).
Now I have no way of making a payment that was urgent because now neither of us have the money. I was given no warning that payments may be cancelled. I was given no reason for why payments pay me cancelled. All of the cash send/receive apps I have used previously explain to the customer similar exceptions BEFORE the customer tries to send or receive money. This was not the case with CashApp.
When I opened the customer support chat on the app, I was given copy & paste customer service answers. I was unable to get any specifics on why this transaction was cancelled ( for example : was this automatic because of my new account? I dont know. ) The support chat person told me that I am free to send and receive money now, but again, was unable to get any specifics on how I How I would know that the same error wouldnt occur again and I wouldnt be losing my money for several days again.
I didnt get any specifics over chat or through reading through the user agreement. Finally, I tried to call the customer support number but the number is out of commission. Its a simple recoding that redirects you back to chat with a support person on the app. It is impossible to actually reach a person through this phone number, yet the company is advertising as if it has a real customer support option when it does not.
|
| 02/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have a cash app account that I no longer can get access to. At one point last year I'm not sure on the exact date I will have to check my emails I was granted at one time overwrite code but when I tried to apply that code it was saying that the link had expired. I've tried numerous attempts over the last year I followed every instruction that they've asked when you got Pride provided every single information the correct way and in a format that they ask for it I provided account history with transactions I provided my link debit card I've even submitted a copy of my identification at one point they had me write my name as well as my the date take a picture of myself and send it in to them all these numerous attempts and I'm still not granted access to my account my problem is that when I spoke to one of the representatives he told me that the last transaction on my account is for XXXX or XXXX of last year I'm not exactly sure which one he said my issue is I stopped having transactions done to that account when I realized I had forgot the password so my last transaction shouldn't be XXXX or XXXX of XXXX it should be more like XXXX of XXXX as well as the balance that is estimated to be on there and that me and my wife tried to keep track of on there is no where near the same account balance that he read to me that is currently on my account during the numerous attempts and trying to gain access to my account without me and my wife has been doing in the meantime is taking old devices to repair shops to try to see if my old email addresses on any one of those devices we took two laptops and two cell phones and still got nowhere. I'm just literally confused as to why I'm being denied access to my own account and wide is it not allowing me to input my correct information like I'm doing and it's saying I need to contact customer service why is there like a freeze on my account or what's going on with my account only thing that I get from them is that they can't give me any details further if I have anything outside of this contact them via email. This is regarding cash app and my account in question is $ XXXX. My name is XXXX XXXX.
|
| 12/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
I XXXX XXXX XXXX XXXX that is located in Texas. I received a XXXX XXXX XXXX XXXX from a creditor that was taking daily payments from my account. When I tried to rectify and missed a payment, the company placed a XXXX XXXX on all my accounts including receiveables. The companys attorney sent letters to Square/Block and XXXX regarding the lien. Because the lien was placed in error and did not follow process, my attorney was able to have the court vacate the lien on and requested all funds be released that were on hold. The court document on file releasing the lien was filed and provided to both XXXX and Square.
However, neither company has released the funds after receiving the court documents.
XXXX XXXX has indicated since XX/XX/XXXX that the account is under review. The message that they are aware that they have received the documentation requested but has not provided any further information in writing why the funds have not been released or when the review will be completed. Note that no further information as been requested either.
2. Square/Block- has not issued a document except emails that have different information reargrding the process. Emails dated XX/XX/XXXX and XX/XX/XXXX indicate that once the court documents have been received, the funds that they are holding will be released. However, the court documents and additional information requested about my company and bank account was provided. The email indicates that the attorney that filed the XXXX must submit the document in one paragraph and then later the document indicates that the documents just need to be submitted. The emails do not have a name but one email had a long report that the attorney submitted the release of lien on XX/XX/XXXX and then refiled the lien on XXXX which did not occur. When I requested copies of the documents that indicated that a lien was filed on XXXX ; the company did not acknowledge the error but just indicated that I as the consumer could not submit the document from the court. I requested a copy of their policy regarding the matter and I have yet to receive any documentation regarding the policy or standards in the matter.
|
| 05/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I had an email from cash app that I had an email sent too me saying I had an unrecognizable device logged my account. I logged into my cash app account from my cellular phone which is the normal way I log in through the app. And while I was logged in apparently someone else was also because they changed my primary notification cell phone number to some other unknown unrecognized phone number and I got sent a notification. I went in and changed that phone number back to my correct phone number and change my email back to my correct email, which they had apparently changed also. And as soon as I changed my phone number back to the correct phone number I got a notification that it had been rechanged to some other unknown phone number again. Also as soon as I logged into my account I saw a notification that someone named " XXXX '' had requested {$75.00} and while I was changing my email address and cell phone number back to the correct information someone else approved that request and sent the {$75.00} on his way to this XXXX person. I immediately was trying to secure my account and change my password. And when I went in to change my password every time the only thing I could get was an error message that the last cell phone number that had been input was not available or appropriate and was not linked. The app simply refused to allow me to change my password instead it sent me to the only option it had was to contact customer service and at that time of the day the only contact customer service was through chat. And apparently at that time of day they were unavailable because they did not contact me until the next morning! The app simply refused to allow me to change my password and secure my account! I had gone ahead and started the chat to customer service but then realize that no one was there to reply to me, but they did reply the next day. I had already started and filled out all of the information for them as far as the unrecognized unauthorized transaction for {$75.00} and they sent me a follow-up for a little bit of further information which I replied to. They notified me that the claim decision number was XXXX
|
| 07/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I was advised by XXXX that Cashapp had a glitch where they were charging the customers twice for XXXX and XXXX transactions. I was advised to call Cashapp support. When trying to dispute through Cashapp 's XXXX the second transaction does not show. I have text notifications that show the second transaction being deducted. In XXXX, I received a message from cashapp support stating they are aware duplicate charges and that they were being handled, XXXX days later they send an email saying that the issue was resolved. Consumers would see a refund in XXXX hours. This never happened for me.
The first duplicate transaction occurred on XX/XX/2023 for XXXX the original transaction was on XX/XX/2023. The XXXX, XXXX, and XXXX transactions happened on XX/XX/XXXX for the amounts of XXXX ( original transaction on XX/XX/2023 ), XXXX ( original transaction on XX/XX/2023 ), XXXX ( original transaction XX/XX/2023 ). The XXXX and XXXX duplicate transactions occurred on XX/XX/2023 for the amounts of XXXX ( original transaction XX/XX/2023 ) and XXXX ( original transaction XX/XX/2023 ). On XX/XX/XXXX and XX/XX/XXXX of 2023 I filed Disputes twice by phone support and in both XXXX CashApp replied with incorrect information. I called cashapp and everytime I spoke to someone I received a different story. I received several automatic replies that stated my transactions were pending and too old to dispute. I called and was told I had transaction pending for almost 3 months and it could not be disputed until cleared by XXXX. By the way, there is a dispute already open for the same transaction of XXXX that she said was still pending. Cashapp practices are very misleading and difficult to discourage consumers from complaining. I was not informed of their glitch until 60 days after it happened by Cashapp. Instead of fixing their mistakes automatically they are making the consumers call in and give them the run around about getting their money credited back. I have several cases open where they replied with different information than what was given. Please have them pull my recorded calls and compare them with the email replies they sent to me.
|
| 06/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
My name is XXXX XXXX and there is several fraud charges from Tagged on my cash app debit card I barely use from XXXX to XX/XX/2023, totaling XXXX .Its my cash app I use for my businesses. After reviewing all my banks and transactions. Ive been a victim of identity theft and my personal info is on the dark web. I have filed a police report, ftc report and had to change cell phone providers and change my DL number due to this unfortunate events. Ive since had to close my cards and change phone carriers for two of my businesss due to fraudsters accessing my phone service account. Ive had several bank accounts hacked and this has been financial hardship on my businesses and personal affairs. I been reaching out to cash app annd tagged and filing fraud and dispute claims and they been denied saying based on the information they received the transactions are not refundable or fraud. When I ask for proof I dont hear anything from them. Ive submitted ftc and my local police fraud report and still no response I reached out to tagged and asked for proof to be sent to me of the fraudulent charges and I have not heard from them to remedy this issue I learned of it in XXXX. Im not sure what to do next. My XXXX account was affected too due to fraudulent charges from tagged merchant and I disputed with tagged for those transactions and they refunded me so why not the transactions on my cash app account. Since then Cash app has took my card without me knowing and I had to chat with two representatives who could not tell me why? Ive had to find another way for my clients to pay me and this all an inconvenience my business. cash app shares info in accordance with its Privacy Policy. Under the " WHEN AND WITH WHOM WE SHARE YOUR INFORMATION '' : They state they can share with others with my consent For example : At my direction or as described at the time I agree to share ; When I authorize a third party application or website to access your information. I would like to give my consent for cash app to share any account details with CFPB. Thanks. I have attached cash app statements I was able to download to show ownership of account.
|
| 04/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/2023 I made a purchase {$65.00} using my cash app card on the XXXX jewelry website. I talk to XXXX. XXXX said they received their money on XX/XX/2023 well on XX/XX/XXXX of 2023. I had {$67.00} in my cash app account as XXXX looking at my cash app account it all of a sudden goes from {$67.00} to XXXX dollar so I contact cash app cash app first tries to tell me that the merchant waited almost 30 days to complete the transaction and withdraw the money out of the account, when I told cash app that that was not the case because I had already spoken to the merchant and the merchant had gotten their money on XX/XX/XXXX cash app, then tells me due to a can technical issue that there was more money in my account the one that shouldve been so they took the money out of my account and if you go back and you look at my activities on my account it still saying that the money was deducted out on XX/XX/XXXX they said that was not the case that there was more money in my account this whole time then what I thought. Well, if that was the case during that period of time, I would not have had XXXX dollar charges in my account that were refused because there wasnt any money in my account, if there was more money in there than what I thought, then why was charges denied Ive got transcript and everything that cash app has told me when they first told me that it was the merchant who did not charge my account until the XXXX of XX/XX/2023. Also I have in there proof of what they told me it was it a technical issue that the XXXX had already been paid? Ive also got proof well talk to XXXX and they have received their money and now cash app has taken that money out of my account two different times but theres no record of them taking it out of my account yesterday, except for the correspondence between me and cash app customer service representative, they said also to begin with that they withdrew the money and due to a technical issue they put the money back in my account. Theres no record of them putting the money back in my account and or around the date of XX/XX/XXXX through XX/XX/XXXX and they refused to give me my money back
|
| 12/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I've had a Cash app account for at least XXXX years now. My daughter who is XXXX, opened a minor account sponsored be me earlier this year. She wanted the account to be able to easily receive funds from family and friends. She has a pre-paid card to use funds in her account, I do not have a card for my account. On Friday XX/XX/XXXX my daughter temporarily logged out of her XXXX ID account on her phone, where the Cash app application is stored, and simultaneously began to see transactions declined when she was out shopping. She also noticed she no longer had access to the funds added to the account that were given to her by her father for XXXX. She contacted Cash app support on XX/XX/XXXX via chat and was instructed to have her sponsor, me, contact support to rectify the situation. Neither of us ever received notifications via email, phone, or app notication alerting us of ANY issue. I reached on XX/XX/XXXX via chat and was told they needed to verify my address and they provided a link to upload the acceptable documentation. This was confusing to me, as my account didn't contain my address because it wasn't a requirement when I opened the account, only my bank account information and email. I was never told what the problem was that caused the account to be frozen. After chatting with them again and still never receiving an explanation, I uploaded the document in an effort to just resolve the matter and have her regain access to her funds. I was told the matter was escalated to a Specialty team that would reach out to me via email. Later that day I still hadn't been contacted so I called, told the representative I uploaded my water bill as proof of address, and was told the " Specialty team '' would contact me with the next steps. It is now Wednesday, XX/XX/XXXX and I still have not been contacted, have no more information, including when this will be resolved, and my daughter does not have access to her money. I contacted them via chat today and keep getting the same response about the " Specialty team '' contacting me and nothing more. They won't even provide a number or email to said team for any explanation.
|
| 03/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I reported the following incident to cash app : I've had a theft. I had to file a Police report. A " so called '' XXXX XXXX siphoned out about $ XXXX and l left me with {$0.00}. I question and find Cash App negligent in not catching this as I DONT have a history with this person, and why send her money in small batches within seconds of each other?????
Their answer : XXXX XXXX, This is XXXX with Cash App Disputes. Let me give you more details about it.
Based on the information available, our investigation led us to determine that this transaction was authorized by you or someone you authorized to use your credentials and no error occurred. As a result, your dispute has been closed.
Date Status Amount Sender Recipient XX/XX/23 at XXXX XXXX Paid Out {$190.00} XXXX XXXX XXXX XXXX XXXX XX/XX/23 at XXXX XXXX Paid Out {$200.00} XXXX A XXXX XXXX XXXX XX/XX/23 XXXX XXXX XXXX Paid Out {$100.00} XXXX A XXXX XXXX XXXX XX/XX/23 XXXX XXXX XXXX Paid Out {$100.00} XXXX A XXXX XXXX XXXX XX/XX/23 XXXX XXXX XXXX Paid Out {$50.00} XXXX A XXXX XXXX XXXX XX/XX/23 XXXX XXXX XXXX XXXX Out {$50.00} XXXX A XXXX XXXX XXXX Additionally , you are entitled to request the documents upon which our denial was based. To initiate this request, please click here ( XXXX XXXX XXXX ). Note : You must click this link on your phone and have the app downloaded to launch this link.
If you would like to open a new claim with additional information for the investigation, you may create a new case using that information here XXXX XXXX XXXX XXXX XXXX
For your reference, the case number associated with this claim decision is XXXX.
Now that weve closed this investigation, youll need to open a new case if you need further assistance for a different issue from Support. Heres how : a. In your app here ( XXXX XXXX XXXX ) b. Call us at XXXX.
For more ways to contact Cash App Support, check out XXXX XXXX XXXX
We also recommend securing your account by following Cash Apps Security Best Practices ( XXXX XXXX XXXXXXXX ).
We appreciate your patience and cooperation throughout the dispute claim process.
XXXX Cash App Dispute Team ref : XXXX : ref
|
| 09/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Around XX/XX/XXXX I started dating a person who totally took advantage of me, only got close to me to have access to all my personal belongings and information etcetera etcetera.
First incident occured wen he misled me n took about XXXX cash from me to use to purchase a car from his friend that works at a tow yard, he bought a car but never gave me access, and tries to make me believe a story that's different from what was originally agreed upon, so meanwhile had no access to car, less funds he brakes my phone, making it impossible for me to access financial information like 2 step verification to access these accounts, I then forgot my broken phone in his car, which I let him know I need in order to answer a verification code call that I can answer n press whatever numeric key they asking me to press, if I'm able to guess the position of the keys on my backed out cracked screen, anyway he then I'm guessing took it in to his own XXXX to log in from dif dev, wait for verification call, n successfully using the info I gave him regarding accessing phone with broken screen, so then wen I finally got a replacement device I noticed XXXX XXXX dollars missing as well as some uathoeized transactiona, I confronted him about it he totally denied it, but that was red flag number 1, then he stole a truck I bought off of my friend that I was hiding in garage for that specific reason, then truck was gone he was gone n in the middle of it all an acquaintance stopped by, I was in the midst of looking for a vehicle since I had just received a check from insurance for a car accident that occured back in XX/XX/XXXX, I then found a car, n wasn't able to withdraw all funds at once so I let an acquaintance play with my phone as he seems to be genuinely interested in helping me find a solution, but Instead he send over funds to his cash app I demanded my funds back n asked him why he did that n said he didn't know how to read or write n that it was an accident, didn't get funds back tried reaching out to cash app XXXX XXXX n denied my claim for both disputes of unsthotized fraudulent activity going on during those really hard times
|
| 07/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I am a XXXX XXXX XXXX XXXX XXXX XXXX in XXXX Florida. My property is listed on XXXX, XXXX and XXXX. All vacation rental platforms accept payments from guests for me except XXXX because they said I have not done enough business with for this property to transact payments therefore I have to accept payment forms guests. In order to process payments from guests I purchased a POS ( point of sale ) machine called Square from XXXX XXXX to process the payments. I processed a payment for one of my guests on XX/XX/XXXX and the payment went through successfully. On XX/XX/XXXX I received an email from square asking me to verify my business and bank account and IRS EIN, and drivers license. I submitted all of the information and then received an email on XX/XX/XXXX stating that my banking information was approved. On XX/XX/XXXX I received a notice from Square stating that my account was deactivated and that they did not want to do business with me.
In addition to deactivating my account Square said they would hold my money from the transaction {$580.00}. The services for the vacation rental stay has already been rendered.
I was shocked and taken back by this and called to speak with Square customer service. Customer service and they said the decision was final with no further discussion. I do not care if Square does not want to do business with me but I am running a legitimate business and they already took % of my funds for processing the payment and now they are holding the rest of my funds. At this point I dont believe Square has any intention of returning the funds to me at all. This is taking advantage of the consumer on so many levels and I never saw anything in the terms of agreement that stated they would hold my funds for 90 days and my account would be deactivated or not accepted. These are unscrupulous practices and I am asking for your assistance in this matter to make Square return my funds. I am a legit small business owner, and I sent my bank statements and EIN # as proof of my business. I have contractors that I need to pay. Please assist me in this matter.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 06/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
This is the email exchange which happened this evening ; XXXX, I responded to your message and copied it to the list as described. Here is a copy of your message, as well as screenshots of your email to me. I am also filing a formal complaint with the Consumer Finance Protection Bureau, along with a copy of this exchange and screenshots of my payments you are emailing to me.
XXXX, Then I will disconnect my Social Security XXXX, and seek legal action, after filing a formal complaint and forwarding the details of my conversation with support. I asked for my account history and transactions, both through your app and by mail, requested a replacement card, and was given none of these Are you XXXX? You think you can keep my XXXX income and not let me access my own account after my phone was stolen? This is tantamount to fraud.
I will seek legal aid and forward this to the proper authorities. The Consumer Finance Protection Bureau, The Justice Department, FBI and others listed in the cc : list below. Your app is a scam. I worked in investment banking most of my career at XXXX XXXX XXXX.
cc : FBI and Justice Department, XXXX, XXXX XXXX, XXXX XXXX, XXXX, myself, XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX, Legal Aid XXXX Sent from my XXXX On XX/XX/2023, at XXXX XXXX, Cash Support XXXX wrote : XXXX XXXX, My name is XXXX. I'm a manager with Cash App Support. Thank you for your patience while I reviewed your case.
I took a look at your case and can see that you have been working with us to gain access to your old account. I have reached out to a specialist to review your account and case. They have informed me that based on the information you provided, your request to access this account was not approved.
I have been informed by our specialist that for security reasons, we are not able to grant access to the account or funds. They have not disclosed any additional details to me about this, and I can not override this decision.
Thanks for your understanding. I hope you have a great rest of your day.
Best Wishes, XXXX Cash App Support Manager ref : XXXX : ref ref : XXXX : ref Get XXXX for XXXX
|
| 09/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
To Whom It May Concern, I am writing to file a formal complaint against Square Inc. regarding their unethical and potentially illegal actions in relation to a recent ACH transaction totaling {$5500.00}. This transaction occurred on XX/XX/ and was my first experience with Square as a payment processing company. Regrettably, it has been nothing short of a nightmare.
I initiated a {$5500.00} ACH transaction through Square 's platform. To my astonishment, immediately after the transaction, my Square account was inexplicably deactivated, and I was left in the dark about the status of my funds. I contacted Square 's customer service department immediately to seek clarification and resolution.
My initial contact with Square 's customer service was disappointing and unprofessional. The representatives I spoke with displayed a complete lack of empathy and professionalism. They failed to provide any concrete information about the reason for my account deactivation and the status of my funds. Instead, they assured me that " management would call [ me ] within 2 business days to resolve the issue. '' However, as the days turned into a week, I heard nothing from Square 's management or anyone else from the company. Frustrated and concerned about the safety of my funds, I attempted to follow up with Square multiple times. On each occasion, the customer service representatives were unhelpful and, shockingly, even hung up on me without any explanation.
The condu
ct of Square Inc. in this matter is not only unacceptable but also potentially in violation of federal regulations governing ACH transfers. By deactivating my account and withholding my funds without any reasonable explanation or avenue for resolution, Square has demonstrated a blatant disregard for ethical business practices and consumer rights. I believe that this behavior may constitute an unfair and deceptive trade practice. I kindly request the Consumer Finance Bureau to investigate this matter thoroughly and take appropriate action against Square Inc. to en
sure that they adhere to ethical and legal standards in their business operations.
|
| 09/25/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
On or about XX/XX/2023, I saw an ad on XXXX for a bedding product. I thought that XXXX screened its advertisers so I thought it was safe. I used my Cash App card for the purchase of {$61.00}. A few days went by and I had not heard anything from the company. I didn't even get a confirmation of my order. So I emailed the address the shop provided for order inquiries and did not receive any response. I wrote approximately 3 times, then decided to open a dispute with Cash App. A few days later Cash App denied my dispute. They had not even contacted me about the dispute before denying it. I asked their customer support why my dispute was denied and they informed me I would find out the reason by email. A few days later I received an email from Cash App telling me the reason my dispute was denied was " card not present ''. That made no sense. No, the card was not present, it was an online purchase. But it was present enough for Cash App to give them my money. Then I go back to their app to dispute it again and it will not let me. When I click on the transaction it says " After further review, it appears that the merchant fulfilled their obligations for the goods and services associated with this transaction. As a result, your dispute has been denied ''. Upon further research of the merchant, it appears to be a huge, widely known scam. I can not believe that Cash App was not aware of the scam, and took their side over mine immediately. XXXX, a reputable company tried to put my monthly subscription through Cas App, and the transaction was " denied for my protection '' XXXX complained to the XXXX about this and though Cash App responded we did not resolve anything. Cash App responded to me by email telling me to file a new dispute and send all of the documents I had sent to the XXXX to them again ( though the XXXX just provided them with copies ). I was going to do that but there is no way or option to file a new dispute. The man who responded on behalf of Cash App said I could reply to the email directly. I have sent XXXX emails so far asking how I do a new dispute and I've yet to get a response.
|
| 07/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XXXX XXXX, my cell phone was lost at XXXX. I replaced cell phone and when I logged into my accounts ; The transactions I noticed were unauthorized I was able to cancel. and received credit. Then on XXXX I noticed until XX/XX/2022 I became aware the person who stole my cell phone had sent {$4200.00} to either themself or someone they know and had used my digital debt card and made purchases. I contacted customer support through my cash app support. The support representative stated there was no recourse to recover any money and sent me information on how to better protect my money. A couple of days later on XX/XX/XXXX contacted support again and once again i was told they can do nothing, to recover my money and to be more careful. After speaking with law enforcement and filling a police report, they informed me I could recover money because it was fraud and an unauthorized transaction. Therefore, I did my research and come to find out the same regulations govern cash app and I have zero liability to unauthorized transactions. Once informed with information, I contacted cash app support. This time, I stated I knew the regulations and I could dispute charges. Only then was I able to dispute charges, but I have still been unable to dispute the {$4200.00} transaction. Nor do I have a card ending XXXX Cash App intentionally gave me false information, which prevented me from filling a claim on the unauthorized transactions. I still can not file a claim for XX/XX/XXXX XXXX XXXX XXXX - {$4200.00} Further, the transactions I have been able to make a claim on listed below : THE XXXX XXXX - {$96.00} Debit XXXX XX/XX/XXXX Cash Card THE XXXX XXXX - {$67.00} Cash app has sent me two emails stating my claims where approved and I received credit, but I have received no credit to my account. I have contacted them many of times. Each time support states my account was credited, I then provide them a screenshot of my account proving I did not receive credit and conversation abruptly ends with no resolve. Upon checking with the merchants they have all stated the charges were credited back to my account.
|
| 04/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American, Servicemember |
|
I transferred money from my checking acct with XXXX XXXX Bank to an account holder in Cash App. I sent 2 transactions of {$50.00} and 2 transactions of {$50.00} ... for total of {$160.00}. The person I sent the funds to contacted me and stated they did not receive {$50.00} that I sent.
I then needed to send this same person {$30.00}. I sent the {$30.00} but got a response from Cash App that the transaction was on hold due to technical difficulties within Cash App. At this same time, I received another text from Cash App to my cell phone stating my {$30.00} transaction was being refunded... here is that text...
... '' CASHAPP : For your protection, your {$30.00} payment to $ XXXX has been refunded. {$30.00} has been returned to your CASHAPP account and will be available in 2-4 working days .... '' I received a similar text fof {$50.00} that I had transferred to the same person. I assumed that since I got the message from Cash App about internal technical difficulties precipitated that 2nd text. The person I sent it to also stated they did not get the {$30.00} ... .so, I re-sent the {$30.00} and the recipient stated they got the {$30.00} ... .but not the initial {$30.00}.
When I contacted cash app support soon after I made those 4 transactions, I was told by cash app that all the transactions were sent successfully ... despite the person I sent it to telling me otherwise.
So what's happening here? Did I actually send {$160.00} or are the initial {$50.00} and {$30.00} being refunded per the text I received from Cash App, meaning I actually only sending {$80.00} and the {$80.00} being refunded and I'll see that money bank in my account in a couple days. It seems I got scammed for all 4 transactions.
I contacted cash app several times and their response was always... the funds were sent to this person and they can not refund my money. I also contacted the person I sent the funds to and they responded they don't know anything ... an obvious, unfortunately, scam.
Please advise on all this... I am terribly upset over all this. I await your kind reply... thank you.
XXXX XXXX
|
| 01/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I have open a cash app account in XX/XX/XXXX. I made it my savings account for my child I had on the way. I had placed the account in my, with my DOB, SS # when the account was created. I had sent 3-4 payments ( $ XXXX ) to the " baby 's savings '' account from my " A 1 '' cash app that use on a normal day to day activities.
The email that was registered to " Baby 's Savings '' account was lost when I had broken my phone. I had contacted Cash Support in XX/XX/XXXX in regards to helping me regain access to the account. I was asked to provide photos ID an to create a new cash app account to transfer the funds from " baby 's savings '' to the new cash app account. After cash support received ID as requested I contacted them again to get started on the funds transfer. Multiple times I was hung up on when trying to explain an or asked not to call just email on the app. Cash support would never help with emails back an forth. Again I contacted Cash Support by phone requesting access to my account. I was informed for " security reasons '' I could not have access to my account " baby 's savings '' an was immediately hung up on. I tried numerous times to speak with different cash app support customer service Representatives an again an again I was hung up on.
XX/XX/XXXX, was my final attempt to contact cash app in regards to regain access to my account. I had followed all requested procedures " ID summited, creating new cash app an wait to be contacted ''. Cash support informed me a balance transfer an regaining access to account " baby 's savings '' was failed an nothing they can do to help once again.. and abruptly hung up on me immediately. The cash tag for the " baby 's savings '' is $ XXXX. I want my money back from this company an the account closed immediately. This is a fraudulent scheme that's being played to launder my money and not give me access to it. There's no reason for them not to give me access to my cash app account that's in my name was my social security number. I am infuriated with the customer service disrespectfulness and unwillingness to help cure the situation.
|
| 12/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2023 I was attempting to contact XXXX services for assistance on my phone. I called the customer service number provided via the internet. Unknown to me the number was not XXXX, it was a scam number. Thinking I was on the phone with XXXX i gave permission for " XXXX '' to access my phone to help me. In doing so I unknowingly gave scammers access to my bank accounts. They proceeded to send themselves XXXX $ from my bank account via Cashapp. Halfway through the call I realized that I was not on the phone with XXXX. At this point it was too late and they had already made the transaction. I immediately called my bank and Cashapp to stop this transaction. My bank responded saying I can not refute the charge until it processes. Cashapp put in a claim to start an investigation and said they would get back to me in up to XXXX business days. Today, XX/XX/XXXX, the charge processed with my bank so I called and refuted the charge. When I called Cashapp this morning they checked my account and said an email was sent with their decision. I never received any emails from them. I told them I received no emails and the representative responded by reading the conclusion. She said Cashapp denied my claim because the charge came from my account... yes the charge came from my account but NOT from me! It is an unauthorized charge and on top of that it is a hacker and a scam! I asked to refute this decision and was told I could not. I asked to speak to someone else, I was told I could not. I asked to speak to a supervisor, I was told there wasn't one. I asked for an email address to contact to refute this decision, I was told that there isn't one. There is NO WAY to get my money back. I am obviously VERY distressed that this is allowed. I was clearly hacked as the account the money was sent to is not an affiliate on my account. There are ZERO connections between my account and this person. I am floored at the absolute lack of assistance customers of the Cashapp platform are given. And how easy it is for hackers and scammers to get away with robbing Cashapp customers. There is no protection!
|
| 09/11/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
On XXXXXXXX I wrote into the XXXX against Cash App advising that several fraudulent accounts including cash cards had been opened in my name without my permission resulting from identity theft. Cash app responded with the response below claiming to have closed and deleted said accounts. However when I went to use cash app for the first time on XX/XX/ the account was immediately closed stating I violated their terms and conditions of service. I have never accessed their service and I did not use their service. I could not have possibly violated their terms of service if I havent used their service. The account was not used to make any transactions. Cash app just closed it because of the past fraudulent accounts. When I emailed cash app to ask why those accounts werent closed they claimed they closed they told me they didnt have enough evidence to review my claim. When asked if cash app could provide proof of any authorized previous account because again Ive never applied for their service, and I dont have any other email addresses cash app proceeded to tell me they cant talk to me about this matter and that to check if an email has been hacked how to recover it. Well my emails never been hacked as I dont have any other email addresses. So Im not sure what they are requesting me to recover. Cash app is conducting shady practices. XXXX is fraud, XXXX fraud, XXXX FRAUD. And I dont have access to these email addresses because I didnt create them. A fraudster did. I also have extended fraud victim statements on all my credit files and Ive never owned a cash card or cash app account in my life. Nor have I authorized any account to be applied for or used. Ive never received any cards from their company, and Ive never made any transactions with their company. Cash app knows this and still wont do anything about it. They do not have any proof because this account application wasnt made by me or authorized. Cash app allowed identity theft and then refuse to assist. Which is unacceptable and shouldnt say someone violated their terms that never agreed to their terms nor used their service.
|
| 09/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
CashApp imposed a 3 % fee for a money transfer. Unbeknownst to me, XXXX treated this as a cash advance, adding a 5 % fee and 30 % APR. The 5 % fee also applied to CashApp 's 3 % fee, resulting in an 8.8 % total charge above the transferred amount. Neither CashApp nor XXXX provided clear information about these charges.
I argue this is deceptive for the following reasons : 1. Non-Disclosure by CashApp : CashApp markets its service as free but charges a 3 % fee for credit card transactions. A reasonable consumer would infer that this fee is to cover the credit card processing costs that CashApp incurs. However, this is not explicitly stated, leaving room for the fee to be used for other purposes. This lack of transparency can mislead consumers about the true nature of the fee, especially when the service is advertised as free.
2. Misclassification by XXXX : When a user employs a credit card on the CashApp platform, CashApp essentially acts as a credit card processor, facilitating the transfer between individual users. In this role, it is not providing a cash equivalent but rather a service similar to a credit card terminal at a retail store. Therefore, XXXX 's decision to treat these transactions as cash advances, subject to additional fees and higher interest rates, is not aligned with the actual nature of the transaction. This misclassification can result in unjust additional costs to the consumer.
3. Junk Fees and Double Charging : If the 3 % fee charged by CashApp is not used to cover credit card processing costs, it becomes a superfluous charge, or a " junk fee. '' Similarly, if XXXX applies a cash advance fee and then also charges CashApp for transferring the funds, it amounts to double-charging the consumer. Both scenarios can be considered deceptive practices and forms of unjust enrichment at the expense of the consumer.
In summary, the practices of either or both companies may be deceptive and could potentially violate consumer protection laws due to lack of clear disclosure, misclassification of the transaction type, and the imposition of unjust fees
|
| 01/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2023 I attempted to cash out {$480.00} from my cash app account to my bank account. I was prompted to give my debit card information and or bank account information, I never got a message like that before, and I decided to wait a couple of days. On XX/XX/XXXX I attempted to cash out again the {$480.00} sitting in my cash app account, and the same price came up again asking me to give my credit card information. At that point I called Cash App from a number in my XXXX search. The person on the other end explained to me that he can fix the problem, I needed to open an app called go to resolve which I did, and he was able to steal my money through a series of transactions. When I realize what happened I called and got a cash app representative and gave him all the information and persons name and number. XXXX then told me they will email me the results of my claim. He let me know that it would take at least 10 days to get a result from this claim. The very next day XX/XX/XXXX I received an email from Cash App stating I authorized the transactions and theres nothing he could do. My argument is I never would have reached out to anyone had I not been prompted to give my credit card information or bank account information when I try to cash out. Ive never experienced a problem cashing out before. This person was able to take {$480.00} from my cash app account and also take {$480.00} from my checking account. This person also try to obtain a loan from XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX on the same day. There were other fraudulent activities on my other bank account from the same person in which he was unsuccessful to get the money. All of these transactions happen between XX/XX/2023. This individual called me on XXXX XXXX disguised as my bank asking me to speak to the Fraud Department and I simply told him I would talk to someone in the branch the next day they were attempting to try to get the rest of the money out of my checking account through a credit card in which they transferred {$3000.00} from to put into my checking account. He used the name XXXX XXXX.
|
| 03/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On the date of XX/XX/2023 a claim from an overseas online merchant XXXX had been denied even though the charges were unauthorized by me. Case # XXXX. I then requested Documentation from the bank that shows the evidenced used to come up with the decision to deny my claim. Upon finding out about the fraudulent charges I did change bank card and filed for a stolen card. Now when the bank emailed me back they sent a message stating that the documentation I requested is attached to the email. I opened the attachment extremely astounded when I find out that all they sent me was 1 of the disputed transactions showing in my everyday bank statement. The very transaction I was disputing and sent them. After speaking with an advocate and letting her know this. She was highly confused as well as decided it was necessary to reopen my case.
On the ninth day right before I would be receiving provisional credit I all of a sudden got an email saying this was denied a 2nd time. So again I ask for the documentation used to come to the conclusion of a denied claim.
After calling almost everyday for ten days or chatting with support and getting hung up on in my face twice in one day ive had it with them. Extremely rude customer service when I ask for something that they offer and is also my right. I had finally realized there had never been a proper investigation from this company and to prove it an advocate finally confessed that they don't have anything to give me they just made a decision just because. This blew my mind but at the same time gave me a sense of clarity and understanding. It has been given as evidence in both claims per signed statement stating that during the times of the transactions I was on the clock at work. At my job having your phone on the on the job results in immediate termination and possible charges brought against you because we deal with extremely high level and famous people who require extreme privacy when they come. I also gave no one any permission to use or spend money on my cash app because I've never given anyone the information to do so.
|
| 10/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
Servicemember |
|
XXXX XXXX deactivated my account with them on XX/XX/23. I understand they reserve the right do to this and hold any balance of funds I had earned while using them. They sent me correspondence via email that was unclear regarding what to do with that correspondence. That email quoted a hold of my funds for EITHER 3 months or 6 months but was not specific, nor did it provide a clear date of release. I waited 3 months and attempted to transfer my funds, they were still being held. I waited an additional 3 months in order to suffice the 6 months that ( according to THEM ) was the maximum my funds would be held. They continued to hold the funds. I began reaching out to XXXX for assistance with how to remedy this. Responses included : - Refer to your original email - That is not my department- I don't have additional information about that for you and in all, XXXX attempts to assist with recouping my funds that they stated would be on hold up to 6 months. I have not received any additional correspondence outlining a change in hold times or an extension of hold time. When I contact them the do not give specific answers, typically stating processing time for these requests are approximated XXXX hours, only to then receive a generic response like the ones listed above. Furthermore, when I inquire about the inconsistencies in quotes, timeframes, or lack of correspondence, the reps I have spoken with simply do not acknowledge or respond to my line of questioning. The phone number will hang out the call, the online instant messaging reps with stop responding unless I open a new conversation ( and then the pattern repeats ), and via email I will not get a response. XXXX also states that they do not retain any documentation of the correspondence they send to me ( or " clients ), but very adamantly states that the email correspondence is what reps are required to go by. When I asked for a copy of said documentation ( that was supposedly sent to me ) they are unable to provide it.
Desired settlement : Release funds in the amount of {$200.00} and fully close my account.
|
| 08/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I have had nothing but trouble it seems with cash app. I have used the service to send and receive money and also used their XXXX card they provide you with to make purchases in store and online. About a year ago approx there were some charges made to my card that were unauthorized by me and I filed disputes. They said it was nothing they could do but when some of the charges were credited back to my account cash app turned around and deducted the amounts and when I asked why they could not tell me. They never did explain or credit them back to me. So I got another account about six months ago I guess and Ive been sending and receiving money and using the XXXX card they issued in my mobile wallet with no issues so to speak I then ordered a physical card 6 days ago. I opted for the premium card that cost over {$5.00} just to get. I got an email saying my card he been approved and would e sent to me in the following days. I received the card today in an envelope addressed to me at my home address and inside was the card stock sleeve the cashapp XXXX card was attached to and saying things like Tap to pay Instant Discounts Atm Access and a QR code that says scan code in cashapp to activate card But when I try to do that it says it cant be activated. I try punching the into in manually and it stills says it can not be activated. So I reach out to support at cashapp and they research the issue and come back and tell me my card is deactivated and can not be activated. When I ask why they say that is all the info they have. I ask for them to refund the money I was charged for that was deducted from my balance on cash app if they would not be giving me a card and I was told they could not do that and that was the end of it. I have had so much turmoil with this company that Ive considered having an attorney handle a suit against them for a number of things they have done to me and for the problems they have caused by their incorporation. If they are allowed to keep doing innocent people this way and getting away with it issues will only get bigger and more common.
|
| 03/31/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/2023 at XXXX, a direct deposit from my job was deposited into my account for the amount of {$930.00}. This same day, I attempted to use part of the funds to pay my rent and notified my account has been frozen. I contacted cash app support ( via the chat portion of the app ) at XXXX the very same day and informed them of my account being frozen and would like to know why. A rep got back to me at XXXX, stating I would need to submit several documents to have my account unfroze. They informed me, once this was completed, they would get back to me in 48hrs. I submitted all my documentation that very day. After 48hrs on XX/XX/XXXX, I called customer support and was told it would now be 10 days until special Teams could review my case. When asked why my account was frozen, I was told they could not give me a definite answer. I explain to them the severity of my situation, and how I need access to my money in order to pay my rent and buy food for my family. I was told there is nothing they could do. On Tuesday XX/XX/XXXX I recorded this message via email Hi XXXX, Looking at your account, I can see that the suspension on your account has been resolved before I was able to respond. Im so happy to see that all is solved!
Thank you, Cash App Support I checked my account and my funds were still frozen. I reached back out to support on the XXXX at XXXX to inform them of the email and not having access to my funds. I was given no explanation as to why this email was sent but was instructed to re submit all the previous documents submitted on the XXXX and to allow 48hrs for them to process. I contacted customer support today, XX/XX/XXXX ( 48hrs later ) to inform them my funds were still frozen and that I have not been able to pay my rent or buy food because of this and was told they did not have an answer for me. My funds are still currently frozen and I am not getting any assistance from cash app as to why this is or when my funds will be available to me. Im in danger of losing my home and have no food in the home that I share with my XXXX XXXX children
|
| 07/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
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On XX/XX/2022 at XXXX my card was fraudulently used at a smoke shop called XXXX XXXX in XXXX XXXX XXXX CT in the amount of {$47.00}. I contacted Cash App as soon as I noticed the transaction and inquired about disputing the purchase and reporting my card stolen. As you can see in our chat, they gave me the steps to do so after many hours of waiting. My card was lost and used for this unauthorized purchase. I never found my card.
On XX/XX/2022 the transaction settled and I was able to dispute it. Today, XX/XX/2022, I received an e-mail saying my dispute was denied and I could check the app for more info which I did, and it said it was because " no error occured and I or someone I authorized made this purchase '' which is blatantly false. I contacted support asking for their reasoning for denying my dispute and was told they can't handle that over chat so someone will e-mail me but I was given no timeline for how long that would take. Back in XXXX I had a dispute for a separate fraudulent transaction which was denied because I referred too many people to their app. I will include documentation of this. I don't care about the money from that as it's probably a lost cause but I refuse to allow them to let me be stolen from AGAIN.
I believe Cash App is treating me extremely unfairly and they are not protecting me from fraud. I'm unsure if they're discriminating against me because of the referrals I mentioned or if they just treat all of their customers this way but I would really appreciate any and all help in retrieving the {$47.00} that was stolen from me via an unauthorized transaction that I promptly notified Cash App of. I'm unemployed and that amount may seem small but it was my grocery money for the week. Regardless of that, I shouldn't have to lose my money to fraud because this " bank '' refuses to protect me against fraud. I will attach screenshots of the dispute denial reason from back in XXXX ( the referrals I mentioned ) as well as all communication thus far regarding this dispute. Thank you in advance for your assistance in this matter.
|
| 05/04/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have had a cash app account for over four years. For the last couple of years I've been buying some bitcoin. And one month ago I decided to transfer some of my bitcoin out of my cash app.
It asked me to verify my account by taking a picture of my drivers license next to my face which I did.
It said that it was gon na take one to two days to complete the verification. I waited about 10 days. I then reached out to support and they said they had my information and that it would take one to two days to complete the verification. I told him I had already waited 10 days. They assured me that it would be done.
I keep getting templated emails from different people that keep telling me they have my information and that it could take up to 72 hours to complete the verification and I have waited much longer than that.
I have tried to problem-solve this myself by watching XXXX videos and searching on the Internet as to why there is a problem. I even suggested that we upload a new photograph in case the one that I originally uploaded was too blurry to read. I double checked and triple-checked the new photograph and uploaded it via their secure link.
Every time I contact support they are basically saying the same thing and even though I'm telling them that it's been several weeks that I have been trying to get this accomplished They just come back with a templated email saying that it could take up to 72 hours one time they said it could take up to 10 days.
This makes no logical sense because what they're telling me that amount of time has already passed and then some. I politely explained my situation and they keep sending me the same types of response and then sign off. I have asked to speak with a manager or a supervisor I have asked them to escalate the case so that we can get this resolved and I feel like I'm talking to a robot. No matter what I say I just get more templated emails.
I have approximately {$8000.00} USD worth of XXXX in this app that I am unable to access.
Once again thank you very much for helping me to resolve this problem.
|
| 06/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
This complaint is against CashApp, XXXX XXXX, XXXX XXXX, XXXX, CA XXXX and XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX, phone number, XXXX.
I am writing to dispute a charge of {$730.00} to my CashApp debit card account on XX/XX/2023. The charge is fraudulent. I spoke with a CashApp representatives on XX/XX/2023, to stop the payment, but the payment had already processed. I filed a claim with that representative to report the fraud and refund my {$730.00}.
I learned that CashApp denied the claim two days later, on XX/XX/2023. The denial claim stated, After further review, it appears that the merchant fulfilled their obligations for the goods/services associated with this transaction. As a result, your dispute has been denied. You can reach out to support for dispute documentation at any time.
This denial is unfounded. I did not receive the merchandise and am unable to contact the company. How did CashApp 's representative contact the company?
This is what happened : On XX/XX/XXXX ( XXXX XXXX XXXX XXXX, I placed an on-line order for a XXXX XXXX in. XXXX XXXX XXXX XXXX for {$730.00} with a company named XXXX. The order number is XXXX.
According to my debit card transactions, the {$730.00} payment was paid through www.sjbmqa.site. I also received information that the payment was made through Stripe payment system. The order confirmation number is XXXX.
I have not received the riding mower and am unable to contact the company through phone, email, or website. I have attempted to contact the company via email six times at this email address - XXXX XXXX XXXX. The emails return with an error message that this is not a good email address.
Also, I am not able to contact the company at phone number XXXX. The phone just rings and rings.
The address for XXXX is listed as XXXX XXXX XXXX, XXXX, CA XXXX.
I would like to have my {$730.00} that I was scammed out of, refunded to me. And would like to report that this is a fraudulent company that is scamming citizens out of money. Are you able to help me recover my {$730.00}, please?
|
| 11/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/23 I woke up to see that I had a cash app charge for XXXX XXXX deducted from my bank account. I contacted cash app yesterday and talked to someone on their chat and all the person told me was to basically contact my bank. They were no help to me what so ever. I turned off my card and reported my card for fraud to my bank. Around XXXXXXXX XXXX XXXXXX/XX/23 I had XXXX declined transactions from cash app from somone trying to get XXXXXXXX XXXX from my account because I had turned off my card, both transactions were declined thank goodness. The scammer made a cash app with my name and information so, that it would look more legit. I do not have a very popular name so, when you search my name on cash only XXXX people with my name pop up. One of the accounts with my name was created only two days ago so, its easy to figure out who the scam account is. I reached back out to cash app XXXX XXXXt and I was not very happy to say the least because I reported the account that I believe was stealing my information and cash app still did nothing to shut the account down. Cash app gave me a vague answer that someone would contact me by email ( I still haven't received an email from them ). My bank was able to credit the XXXX XXXX back to my account and do the right thing unlike cash app. This app needs to seriously be shut down for fraud. Its absolutely digusting that a scammer can easily make an account in someones name with just their debit card information. Cash app does nothing to verify identity like asking for an ID and a selfie. Cash app has several complaints on the XXXX website as well going back several years. Cash app has known that its app isn't secure and that it allows scammers to basically run the app. I'm grateful they only got XXXX XXXX out of me but it breaks my XXXX to think that someone XXXX on a fixed income has lost several XXXX due to this app and now they can't pay their rent. Something needs to seriously be done about this app. It should be illegal for this app to still exist since they allow fradulent activity to happen.
|
| 04/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American, Servicemember |
|
I had an unauthorized charge that kept coming out once or twice a month sometimes and I called Cash App to complain and ask them to call me back on XXXX XXXXXXXXin the morning. I had complained on their chat Complaint a couple of times and I have trouble seeing because I need new glasses so I asked them to call me back a couple of times and they did so I assumed it was safe this time answer questions from a call back, I got it was somebody pretending to be cash app. The first time I complained to the real cash app was from {$1.00} charge on XXXX. I got from a company called XXXX. Its sad that was not authorized. I dont know who that company. Yes cash app didnt stop to charge and then I got charged again from my account XXXX on XXXX XXXX. I got charged again in XXXX and sent couple of attempts in XXXX and have gotten attempts on the charge since I got scammed out of all my money by someone pretending to be Cash App Support. The people I talk to about the Cash App Support and the supervisors were very professional. They knew to call me back after I requested a call back from Cash App Support so theyre either into my account or theyre into Cash App Support and I looked it up showing off XXXX XXXX people or XXXX XXXX people got their information compromised at least and there was a guy from Cash App Support who stole a lot of information. They stole {$4700.00} from me because I just got done selling my stock because it was dropping dramatically that day or the or the following Monday so I had that much in my cash app. It was only going to be for a short time because I was going to bank it but I wanted that XXXX charge to come off and this is the third month in a row that Ive tried to get it to go off and XXXX is Cash App Support the real one that is what have stopped that charge or at least told me who the XXXX XXXX is so I could stop in and give me access to their information than I wouldve never been scammed on XX/XX/XXXX because there wouldnt have been on XX/XX/XXXX if they wouldve stopped it in XXXX like I asked him to, but was denied
|
| 05/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
XXXX XX/XX/2022 -- My renter XXXX XXXX sent me rent like he has done every month via cashapp -- for quite a substantial time. I logged into my $ XXXX cash app account and attempted to transfer the money to my newest account, since I was previously locked out of my old account due to my phone being stolen. I have done this same process for multiple months -- with absolutely no issue. My renter sends XXXX every month -- this month after a XXXX transaction posted to XXXX -- - {$430.00} was remaining in my account under $ XXXX.
When I attempted to log into the account and send to my newest account -- Cash App signaled a " Suspecious Activity has been detected, your account has been locked for further review by a Cash App Support Member. '' So I opened a ticket requesting assistance -- as my monies to pay my rent are now locked down -- and the answer I get from Cash App for over 5 days now is : " '' Keeping your Cash App secure is our main priority, which means we have a variety of security measures in place to protect your account.
Our security process reviews multiple data points in real-time to determine whether we can grant access to another account or balance. If anything appears out of the ordinary, we will not be able to grant access.
I'm unable to manually override this decision or provide additional details, and no further action can be taken at this time.
Thank you for contacting us! In the meantime, feel free to reply here if any other questions or concerns come up. I want to make sure we get everything taken care of.
Regards, Cash App Support '' '' Meanwhile -- I have called and spoken on the phone with them twice -- I have verified my identity and verified any and all information on the account. Including All mailing addresses 's ever associated on the account -- The Bank Account attached to the Cash App profile -- Transactions - dates, times, amounts.
And they refuse to provide me any assistance, or help me get my monies. I have now been served with an eviction notice because of this situation. I NEED HELP PLEASE!
|
| 10/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
Square/Block Inc. - XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX - Lender In XX/XX/2022- I was informed by Square ( payment processor ) that I had a UCC filed under my company. I did a quick search and noticed nothing was under my company through the XXXX of XXXX - Colorado. I also did a national search, not data. I sent multiple emails to Square in regard to the fraudulent UCC filing. Square would not recognize nor accept my evidence. I asked several times for them to provide the record number of the UCC filing. They did not and would not provide any information. The only information was to contact the lender XXXX XXXX- however, in doing so, they were not able to provide that information.
After several months as I went back and forth with Square asking them to do the due diligence and research my company for UCC filings. They ( the XXXX XXXX division ) refused to even respond with evidence of this. I was forced to reach out to the lender and work out a payment plan, in order for my funds to be accessible through Square. After 2-3 months of working hard, I was able to pay off the lender. I asked if they could provide me with the original filing of the UCC. I did research on the filing number .... WOW I said to my amazement the UCC was filed with the wrong business name. I mentioned many times to Square that there was not filing under my business name.
This is classified under the XXXX code as " serious missleading ''. Not accurately checking the correct name of my organization is an egregious mistake and is punishable.
I 100 % blame Square/Block inc. for not doing their part to accurately check/research the information provided, the customer agent were unprofessional and they could only escalte my issue, which took over 2 days to respond, so I havent ' bee responded to. In total, I lost over XXXX, not beign able to stock inventory, late payments of rent, in the process of eviction at my residence, lost of revenue at business and a drop in credit score b/c of late payment. I was not able to access any of my funds for over 2 months.
|
| 09/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Well I had a company trying to charge my account with a subscription that had been canceled they tried with XXXX different fictitious names for their company and each one of them had I had the money in my account would have been debited to them I told cash app every time they did it I wanted them blocked they had no right to take my money I tried to stop put a stop payment on it several times to no avail finally they got the money out of my account I disputed it I'm on the XXXX day without a word from them I've had to contact them every day trying to get my money back trying to get the temporary provisional credit and nothing I can't even get anybody tell me the same straight story I can keep getting told their specialty team is escalating it I was told by XXXX person I didn't even have a dispute phone I was just told yesterday that it would be taken care of yesterday evening or this morning so I've been on here with them all day and I can't get anybody to just ignore me now I showed them in their own terms and conditions what it said that they have XXXX days after the XXXX days they have to either tonight or give me a provisional credit I'm on the XXXX day and everyone acts like it's no big deal I don't know what to do I keep getting lied to for some generic answers given to me over and over and over I called the company to try to get my money back they told me they would refund it to me I've never seen it that's why I disputed after that I disputed it I then called back the week after right before I did dispute it and they were reward center now they're not even the same company but it's the same employees working there saying it's not them and I know because I spoke with XXXX of them on the phone they're scam XXXX and that's all they're doing I don't understand how that's a hard investigation to pull off when I tried to stop payment on it to begin with that's where it should have been to that and I told them that it's all in the transcripts all in the transcripts of me chatting with support everyday for XXXX months now almost
|
| 07/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Today XX/XX/2023 I communicated with a self owned company about doing the decor and organizing my sons birthday party this weekend. She advised of the total cost for the service and provided me the phone number to send her the money. I used cash app to send the money {$140.00} and once completed I sent her a screenshot of the payment showing completed. She advised me she had not received the money. I looked in to my cash app and realized the number was on digit off and had sent to the wrong person and immeditely requested a refund through the app and reached out to support via chat. The support rep advised that the only solution was for me to request a refund from the person. I had already done that. I used the number that the money was sent to in error and did a search on XXXX with the number and it was linked to a woman so I messaged her and explained that the payment was sent in error. She advised she tried to refund the money but it was not allowing her to. She sent me a screenshot that she had reached out to cash app support to request assistance with providing me a refund and asked me to call cash app which i did. The rep on the phone told me that there was nothing they could do. I advised the rep that the person that mistakenly received the money had reached out to cash app for assistance with the refund and that in itself should be enough for them to issue a refund or reverse the payment. She told me she could not. The other person even advised that no bank account is linked to her cash app so the funds have not been taken out of her cash app account and should be able to be refunded. I am now out {$140.00} and have no way to pay for services for my XXXX XXXX XXXX party. I will never use cash app for this reason ever again. Because the transaction has not posted i would think it should be easy or that something can be done on their end to refund the money especially since the other person reached out and requested assitance in refunding me the money. I made cash app aware of this issue within 5 minutes of it happening.
|
| 03/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Cashapp continually and unnecessarily hold your money after the company has released the back usually with hotels or rental cars. When they have a hold for extra in case you damage the room or the vehicle am I sent proof that all the money has been released any transactions been completed Im going on the 15 day that theyre still holding a transaction is pending a CONTACT XXXX XXXX XXXX times. They said they released that on the XXXX. I do believe the cash app is doing this if they can make money on our money like extra interest but that money sitting in their accounts instead of return it to the customer like they should and then when you try to contact them, they purposely tell you they will not speak to you that theyve had. They said all they had to say to you and they just like shut you off they will not return phone calls you can not reach anybody by phone. You just get some weird one person message like its in some guys house. This is ridiculous and this needs to be governed more because they are taking advantage of people I have proof from the hotel that money was released on the XXXX now I used another card with that hotel for so I travel out for work and my money goes back on the next day with cash app. They take 14 days to give it back sometimes longer and then they shut you down and they wont answer your questions anymore or even call you because you cant get through on your phone and theyll just ignore you like what are you gon na do theres some virtual company and I think theres some doubt overseas so they dont even understand what youre saying half the Time somebody needs to look into this Im taking this to the news there was three charges made for one stay by the night auditor that was new and one was completed for that night and one I was able to get cash out the release and this one theyre still holding since the XXXX youll see the documentation down below it was only holes and they were released so they shouldnt be still pending and they telling me to dispute it so they can hold my money for another 45 days
|
| 06/05/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
On XX/XX/2023 the merchant XXXX issued me refunds in the amounts of {$42.00}, {$6.00}, {$11.00}, {$40.00}, {$15.00}, {$46.00}, {$41.00}, {$42.00}, {$11.00}, {$38.00}, {$12.00}, {$10.00}, {$46.00}, {$41.00}, {$15.00}, {$33.00} totaling {$460.00} back to the card that was fraudulently charged to card ending in XXXX. XXXX emailed me and told me that they attempted to process the refunds but the financial institution ( Cash App ) declined/rejected the refunds. I reached to cash app multiple times after speaking with XXXX and then advising me that I needed to reach out to the card issuer about why they rejected/declined the refunds. I have done that multiple times and either Im given some bogus excuse from cash app or Im recieved replies back about something not even involving these refunds. I have provided cash app screenshots of the correspondence from XXXX yet Cash App is trying to place the blame on XXXX the merchant instead of researching and resolving my refunds being posted back to my account so that I can cash out. It seems as if Cash App has received my funds from XXXX and is fraudulently trying to keep them instead of posting them back to my account. XXXX has assured me multiple times that they have attempted to issue the refunds back but the card issuer keeps rejecting the refunds back to my account that XXXX is sending over willingly. No dispute claim or any of that is involved in this matter. This is a refund solely from the merchant. That Cash App is refusing to post to my account. Cash App customer service seems like its all being ran by AI because the repetitive irrelevant responses I receive are so far off from my issue or always end with no type of resolution but all automated responses. At this point XXXX cant help but to assume that Cash App has stolen my funds that XXXX refunded me because they have not posted to my account as of yet. XXXX XXXX is the agent for service of process for Cash App and if need be I will take cash app to small claims court if this matter isnt resolved within a timely manner.
|
| 12/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022 I sent my daughter whos in XXXX in XXXX AL studying for her XXXX XXXX {$300.00}.
I later learned that I sent the money to an old cash app ID ( $ XXXX ) which she closed and created another cash app ID of, ( $ XXXX ).
I called cash app to get them to refund the money back to my account or forward the money to my daughter new cash app ID.
After being on the phone for approximately 45 minutes, I was told that My daughter had to call to have the money transferred.
My daughter called while I was on the phone. She provided them with security information that allowed them to see her account as well as I provided them with my credentials.
They asked her for the credit card that was associated with the old account and my daughter replied that its been almost 2 years sense she bank with that bank and therefore doesn't have or no the card number because she shredded the card when she closed the bank account.
I then stated that they just admitted that the money is still sitting in the old cash app ID account and they confirmed it was sent from me.
They then stated that they can't refund my money or transfer it to my daughters account without the debit card that was associated with the old account.
I reiterated that she don't know and that she even called the bank and they can only provide the last 4 digits of the card because that all they are allowed to see for security reasons.
I asked them why can't she give you the last 4 digits like the bank and they responded that its there policy that they need the entire card number.
I then asked what will happen with my money and they responded, they are going to keep it and of course I went ballistic.
The CEO of cash app is XXXX XXXX.
I tried googling a number for the cooperate office and only get numbers to there customer service line.
I then asked them to provide me with a contact number for cash app customer service and they said they can't because of company policy.
Please file a complaint on my behalf.
Sincerely XXXX or XXXX XXXX XXXX
|
| 08/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Servicemember |
|
Dear consumer affairs, regarding the cash app account routing number XXXX account number XXXX XXXX. Prepaid card number XXXX XXXX my name is XXXX XXXX the account card name is integrity first phone number XXXX email address is XXXX XXXX. transaction date XX/XX/2022 the amount is {$350.00} Merchants name is XXXX XXXX XXXX I'm having serious problem with the cash app company refunding and returning back my funds On XX/XX/XXXX a charge try to come through from the XXXX XXXX for {$62.00} it was declined because my card was blocked.. on that same day which is XX/XX/2022 another charge came through XXXX for the XXXX XXXX XXXX that charge was accepted but the card was locked.
On XX/XX/XXXX another charge from the XXXX tried to come through for {$10.00} that was declined because the card was locked on that same day XX/XX/XXXX another charge was trying to come through as well for {$200.00} from a XXXX that charge was declined as well because the card was blocked.
. On XX/XX/XXXX I received a text stating that the {$170.00} charge on the XXXX was changed from XXXX to {$350.00}. Causing my balance to go negative because the funds were not available.
On XX/XX/XXXX I closed the card down.
On XX/XX/XXXX you can see that I registered my cash app account on another device because the device that I had was stolen or lost not sure.
I have reported this to the police I have made a police report regarding this here I've been disputing this with the cash app customer service since these charges occurred and the results have been Negative they have not tried to help me in no way shape or fashion or form.
This charger is not my charge it is a federal law and regulations that unauthorized charges card holders are not responsible for and I'm being held responsible for a charge is not authorized.
By the cash app company holding my funds it as cause my other accounts and other bills to become negative IThis as caused cause me to have to pay fines fees as well.
Included in this too is a police report regarding this transaction
|
| 10/10/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
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CashApp closed my original account without warning $ XXXX and cashed the funds out to an invalid debit card tied to a closed account because of a technical issue their app was experiencing that would not allow me to update my information prior to closing the account causing me to no longer have access to it. My XXXX XXXX account was closed on XX/XX/2022 and CashApp sent my money to that closed account on XX/XX/2022. The amount of the cash out was {$110.00}. I have provided my bank with the transaction ID given to me by CashApp and they confirmed they do not have a record of this transaction or any other made to my bank account since XX/XX/2022 and had they sent it on the morning of XX/XX/2022, it would have been returned to the sending bank automatically per bank policy by eob on the same day. I have provided CashApp with a copy of my most recent and final bank statement from XXXX showing the account closed on XX/XX/2022 with a XXXX balance. I have done all of these things three times to many different chat support agents, phone support agents and XXXX supervisors to no avail. I have been disconnected in both chat and over the phone, and I have never once received an email or a phone call from anyone with CashApp concerning this issue, despite being told by all 3 supervisors and at least 20 different agents on both chat and calls that I would be contacted within 24 hours. Today is now XX/XX/2022 and I still do not have my money. My money. My husband of 35 years passed away on XX/XX/2022 and I lost my job as a result on XX/XX/2022 and currently have no way to support myself and I have this company stealing my {$110.00}. This is completely unacceptable and their support and service is absolutely abhorrent in nature. I expect to receive a call from an executive level escalation specialist or a manager in their payment processing team by EOB today or I will be contacting an attorney and we will not be filing a class action, but a civil/financial suit for theft by XXXX tomorrow.
Thank you, XXXX XXXX XXXX XXXX XXXX
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| 05/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
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Web |
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I have been charged twice for 3 transactions from XXXX. One was on XX/XX/XXXX ( {$98.00} ), another on XX/XX/XXXX ( {$370.00} ) and the last one was on XX/XX/XXXX ( {$110.00} ) which is a total of {$590.00}. I was notified on XX/XX/2023, that XXXX updated my 3 transactions this morning and my balance went from {$1300.00} to {$720.00} ( {$590.00} missing ). I called XXXX and they told me that they didnt update any of my transactions today and that I didnt owe anything. I spoke to 3 customer service reps that work for XXXX and they said Cashapp has been having a system issue where they are processing old transactions that are about a month old and saying XXXX is the cause. They have been getting calls for the last week from other customers with the same issue. So I called Cash App, and the first rep told me it was XXXX who never received it and thats why my money is missing. The second Cash App rep told me it was not Walmarts fault its actually Cash App. The last customer service rep I spoke to told me that it was never deducted from my account even though it was.
Below I attached proof that not only did I pay those amounts and they were deducted out of my acct but also proof from XXXX stating that it is Cashapp 's fault.
The screenshot of the messages I received from Cashapp let me know how much was deducted from my account from XXXX and when. The one on XX/XX/XXXX was originally {$450.00} then was updated to {$370.00}, which XXXX refunded me the difference of XXXX on the XXXX of XXXX. The screenshot of the message I received on XX/XX/XXXX was confirming that I spent {$120.00} the was updated to XXXX and they refunded me the difference.
I also attached proof that Im not the only one missing money and havent got it back. Its all over the internet of Cash App stealing people 's money and either saying XXXX never received it or that XXXX did receive it, Cash App just never took it out of their account. I already paid for everything over a month ago, all {$590.00} worth. The issue is with Cash App, not XXXX.
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| 02/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Over the weekend, a friend tried to send me {$300.00}. I was contacted by Cashapp that I would have to pay a {$100.00} XXXX fee in order to receive the money. My contact is at this email address ( Cash App XXXX ).
I paid the fee as instructed. However, then they came back and asked for an additional fee of {$77.00}. which was accepted and which I provided a receipt just as I did for the previous {$100.00} payment. even with a copy of the receipt, your folks said hey did not have it and demanded I repay this amount. which I did again.
As soon as that fee was paid, they then said I owed another {$280.00} fee as a XXXX fee. As you can see, I was now being asked to pay fees in excess of the amount that was being sent to me. Meanwhile, the app locked up on me and I could no longer load the app with money to pay this additional fee.
Since the app was locked up I was then instructed to pay via XXXX. I first paid {$280.00} for this XXXX fee through XXXX giving them a receipt. they denied receiving it. and demanded that I pay an additional {$250.00} through XXXX. I paid this as well providing a receipt. I was told the XXXX team could not find or handle this money.
They did unlock Cashapp, I loaded cash into that last night and paid the additional XXXX fee. They came back his morning and wanted another {$790.00} I refuse to pay any more. Supposedly they are working on it. However, it has been 3 days and I have seen no results. For clarity, this is the amount of fees I have paid thus far.
Fees paid to Cashapp to receive {$300.00} sent to me by a friend.
XXXX XXXX Fee : {$100.00} XXXX fee : {$77.00} XXXX ( 2nd ) : {$77.00} PVC Fee : {$280.00} From XXXX : PVC Fee : {$280.00} PVC Fee : {$250.00} Total : {$1000.00} So now I have spent in excess of XXXX times the amount being paid to me just to get the money being sent.
I have talked to my attorney. This is fraud. You are my first step. I will also be notifying the company of my actions.
I need this to be resolved.
Thank you, XXXX I do have my email trail
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| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/2022 XXXX transactions were made with my stolen cash app card from a merchant called XXXX the total of the transactions are as follows XXXX. {$100.00} XXXX XXXX XXXX XXXX XXXX I contacted the merchant on XX/XX/2022 and was instructed to file a dispute claim in accordance with regulation E to summarize it once the company acknowledged my dispute they must do a thourough investigation in accordance to regulation E procedure and after 10 days if no resolution I must in fact be given provisional credit while the case is being resolved after one day they sent me a email saying they found no error on those transactions and if u wanted to request the information used to come up with thier answer, was a picture of one of the transactions I disputed which makes no sense on thier behalf not only did they not follow the procedure with regulation E procedures the information they sent me that was used to deny my claim doesn't even explain or can't even be used to deny the claim l, so I need your guys help to make sure my claim is being fairly investigated in accordance with regulation E procedures please and thank you I've never used or heard of this merchant before by the name of XXXX and according to cash app based on my transaction history thier is no error, but if you go thru my transaction history thier is no purchases or history prior to the XX/XX/XXXX transactions that are being disputed so that's also false information thier saying I attached a screenshot of all the ATM withdrawals on my account history the XXXX transaction circled in blue have a different ATM fee than all the other transactions that are shown meaning the XXXX transactions I'm disputing each have a ATM fee of XXXX and all under the company of XXXX so no other transaction on my history are from XXXX besides those XXXX done on XX/XX/XXXX so there allegation of prior device and account history of me using that merchant before is false thier fore their resolution with that allegation has no credibility on the business cash app dispute team
|
| 07/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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On XX/XX/22 I booked an hotel and checked out on XX/XX/22. I contacted the hotel and they stated the release has been lifted & the funds shouldve been returned by now. I contacted cash app on XX/XX/22 at through out the day on chat and then by phone at XXXX and I were then left in a incomplete chat and then phone call I were left on hold and kept being asked to hold for close to 45-50 minutes for the cash app representative to repeat where they left off in the chat of asking me to supply the receipt from the hotel of XXXX. I gave them what the hotel supplied me and they refuse to settle the hold on my account because it does not have the last 4 of my card number on the XXXX receipt. Then also complained about the receipt legitimacy of the logo of the company. In which I feel accused of wrongly submitting a document that they refuse to verify with XXXX and ask for their own copy to determine legitimacy ; instead making me as their customer out to be wrongfully accused. The hotel also stated that they have no control over the receipts of the company supplies to its customers & they too have to abide by HIPAA compliance by not supplying generated receipts with sensitive information on them. Also Cash App advertises that 1 - 3 business days is the time where transactions is then returned. I have been told by a cash app representative of 14 days in which under the screen shots I have supplied it clearly states 1-3 days. Cash App is falsely advertising on their processing with their bank, no bank has ever asked me to provide receipts when I visually used their card to purchase, then after supplying the receipt its told its missing information/invalid when no one but XXXX company can decide what their receipt says/are the only ones that can validate their customers stay. Cash App stated they are refusing to settle my refund & stated they will take longer to process. This is unrightfully holding money of customers and should be investigated ; with poor service. Also advertising conflicting criteria to its customers.
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| 02/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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On XX/XX/23 I signed up for a ( 2 ) Square POS account and payroll services, for my local XXXX XXXX XXXX XXXX XXXX After a week of collecting funds and tips for my XXXX, I submitted a request to transfer the funds in the amount of {$880.00} into my checking account. I received a notification that I would receive funds within 2 days. On the 4th day I reached out to square because I still had not received the funds. After being on hold for 45 minutes waiting to speak with a live person. A Square Rep was unable to tell me where the funds were or why they were not in my account. On day 5 I was told that the funds were taken to settle a past debt. This made no sense because I was a new customer to the system and had no previous account with them. After sending in documents verifying my business and all requested information. I was told that the error had been corrected and I would receive my funds next day. Same day I received a call from my credit union stating that there were ( 2 ) fraudulent withdrawals attempts made from my checking account and that my bank had been blocking them. I was completely unaware of this because it was the same amount that was due to be deposited into my checking account from the earnings and my employee 's collected tips of my XXXX XXXX. Not Only had this company held on to my funds, but they were attempting to remove additional funds from my checking account. I have been unable to process my company 's payroll or issue funds that have been tipped out to my employees because they are not releasing my funds. I have provided them with their request. I have been getting 2 different stories from Square1. the issue has been resolved and my balance will be deposited next day. 2. Its under investigation with a special department, a department that doesn't have it own line. I have emails of the account is in good standing, then emails stating that its being reviewed both within the same day. All while attempts to withdrawal funds unknown and fraudulently from my credit union take place.
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| 06/23/2022 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
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Web |
Servicemember |
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Some Law Firm in NY claims to have a debt that I did not pay and a UCC lien on my Cash App they have blocked.
I have gone to the North Carolina Secretary of State site to check the business info that I had. My business was dissolved during the Pandemic and it closed. There is not such law firm that I ever did business with.
Below is the strange communication that I recieved in an email from Cash App. They are holding my money hostage for a debt that I do not owe and they will not send me any proof of the debt.
Hi Dr , We are writing to inform you that your Cash App account has been put on hold due to a UCC lien notice.
What does this mean for my Cash App account?
A creditor is enforcing a lien filed against your businesss receivables, which identifies you as a secured party. This lienholder is seeking repayment for a debt. They have taken action by sending notice of the lien to us, either directly or through a law firm or debt collection agency.
What happens next?
Were obligated by law to place a hold on your Cash App account. This means that you wont be able to transfer any funds from your balance. All funds will be held in your Cash App balance until we receive one of the following : 1. A release agreement from the lienholder directing us to lift the hold on the account.
2. A court order or other documentation that authorizes us to release the hold on the account.
What do I do to resolve this?
UCC liens must be resolved between you and the lienholder. You may be able to work out a solution by contacting them directly. If you reach an agreement, the lienholder will need to send a copy of the release agreement directed to us instructing us to lift the hold on the account.
Heres the contact information we were given about the lienholder : Law Offices of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX, New York XXXX Email : XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Sincerely, XXXXXXXX XXXX XXXX Please note that on XX/XX/2021, Square , Inc. changed its name to Block , Inc .
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| 08/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Hello, XX/XX/XXXX Call was placed and requested to dispute ALL XXXX transactions from XX/XX/XXXX until XX/XX/XXXX XX/XX/XXXX recieve email ( please read below ) and notice this doesn't have all the transactions in the dispute. I then place ANOTHER call and clarify with the rep and am given yet another dispute dispute number. I'm then promised an email with my dispute ( that was never received ). On this day I also respond to this email below with the additional information. I had my bank, cashapp and XXXX all highjacked. XXXX and my bank have already fully refunded me. ( see screen shots from bank in other email thread with the rep.
XX/XX/XXXX I email ( please read below ) requesting confirmation my dispute is accurate.
XX/XX/XXXX I call due to still missing the email, i request multiple times for a copy of my dispute or at least for the rep to verify what was all included in my dispute. I was met with resistance and hung up on by reps multiple times.
XX/XX/XXXX I attempted to call AGAIN. With zero resolve. I'm told i must wait the 10 business days.
XXXX This was business day 9 with no email and no clarification what was under dispute. I called AGAIN. Yet again zero and I mean ZERO resolve. Again asked to wait until XXXX ( the 10th business day ) XXXX I wake up with still zero resolve and zero refund. Your OWN ToS states if the investigation is not closed by 10th business day ( this was day 11 ) temporary credits would be issued. I call to get status and get told to chat. I chat and they tell me to call. Not a single person helped clarify any issue.
XXXX I receive an email from a " manager '' assuring my issue had been resolve. A very VERY small portion of my refund had hit my account.
XX/XX/XXXX Transactions Total {$660.00} XX/XX/XXXX Transactions Total {$3200.00} XX/XX/XXXX Transactions Total {$540.00} Total {$4400.00} I have attempted several times to resolve this. CashApp isn't even adhering to their own ToS agreement. I get hung up on by reps for requesting documentation of my dispute.
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| 05/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
Servicemember |
|
The company name is Cash app there cash out service is by Square Inc. in XXXX XXXX I did my first cash out the amount of {$750.00} linking my bank account from XXXX to the app. Looks like this was successful but never reached my bank account. Tried again in XXXX XXXX for the amount of {$500.00} but never got to my bank account, verify and double check bank account number and routing and contacted Cash app support they opened a case and gave me the transactions numbers to reach out to my bank XXXX for them to open a investigation. On XXXX they couldnt fine any transactions for this numbers, when verifying all information in the Cash app side they linked a random card number to my bank account. Contacted my bank and asked if from my closed cards I have anyone ending in that and they we have no records of a card with that ending numbers for you. With the bank determination I reached out to cash app to escalate the investigation but the result was the same even when I told them theres a problem with a card you linked to my account and is not mine have never been, I never added a card to this app only linked it with my bank account. I have all proof of transactions, messages, emails and letter from cash app, bank and the cash app activity. Cash app refuses to keep looking after their decision and are not willing to give me a trace number of the transactions so my bank can look forward because the transaction numbers are not appearing for them. XXXX said that they are able to find the trace number of 15 digits in the back end but Cash App denied to have access to some that that is not the transaction ID number. How is that after this two transactions they fixed the card number and all cash out went directly to the bank account. They didnt want to admit that they send it to a card they just linked there own, because before this I never used any outside cards or bank accounts to this app, I only used to receive money and used the cash card that they provided to used the money in the app like a debit card.
|
| 10/09/2023 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Company closed your account
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Web |
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I opened a cash app account on XX/XX/XXXX for my business in which I had to provide my business license and my identification.
On XX/XX/XXXX, I received this notice when trying to access account Your account has been found to be in violation of our Terms of Service and/or our Acceptable Use Policy, and has been closed. While you are still able to access your account and XXXX cash out any remaining funds, all other features, including the XXXX XXXX, have been permanently XXXX.
I dont have specific reasons why, but you can view our Cash Terms of Service at https : //cash.app/legal/us/en-us/tos for possible On XX/XX/XXXX, I contacted Cash App again because this account is signed up to receive donations for my business but no one didnt contact me. The only response I received is It looks like this would be better handled through our email support team.
On XX/XX/XXXX, I contacted Cash App again and this is the response I received We've escalated your case and our team is working hard to resolve your issue. For reference, your previous case number is XXXX. Although I don't have an update to provide at this time, our team will send you a response when we have more info.
On XX/XX/XXXX, I contacted Cash App again and this is the response I can confirm that weve escalated your case to the appropriate team, and the team is working to resolve your issue.
Please do not directly respond to this message regarding your original request. Although I do not have an update to provide at this time, we will send you an email as soon as we have more information.
The best way to contact Cash App XXXX is through your app, or you can reach us by calling XXXX ( XXXX ) XXXX. XXXX support is available Monday - Friday XXXX XXXX.
On XX/XX/XXXX, I contact Cash App XXXX phone number provided and was informed that my account doesnt have the latest information and best help via chat. They disconnected 3 times with same response. I have been going thru this issue for XXXX weeks with no response via email or chat.
|
| 04/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/2023 I submitted a claim with CashApp to return the funds that they took and my claim was denied on XX/XX/2023. It's unclear why CashApp decided to take my funds and deposit my money in their bank account. I made a reservation with XXXX XXXX on XX/XX/2023 to stay from XX/XX/XXXX, XXXX XXXXXXXX XXXX ( I used my CashApp card to hold the online reservation ) ; for unforeseen circumstances I had to cancel the reservation on XX/XX/2023 ( within the cancelation policy ) and on XX/XX/2023 I noticed that the CashApp card was charged {$200.00} ( XXXX night room and tax ) so I contacted XXXX XXXX ( Cancellation # XXXX ) regarding the charge and they ensured that they did not charge my Cash App card for any fees nor for the room- since I honored their cancellation policy. In addition, they sent me an email validating that they DID NOT place any charges on my Cash App card. ( I have the email if needed ). I contacted CasApp on XX/XX/2023 to submit a claim for the funds that CashApp took and deposit into their own bank account ( CashApp DID NOT deposit the {$200.00} to XXXX XXXX ). It's unclear why CashApp would take my money and keep it. They did not release the funds back to me ( on my card ) since this was a hold ; they did not deposit to XXXX XXXX and the denied my claim to refund my money. WHY? I'm trying to make sense of why they are keeping my money ( for NO REASON ) and enjoying a meal off of MY MONEY. There is NO REASON why they denied my claim and no reason to put MY MONEY into their bank account. I want my funds {$200.00} returned and an investigation into this matter. Something is fishy about this situation.
CASHAPP info : Dispute denied. From : Cash App XXXX Date : XX/XX/2023 at XXXX AM PDT. Subject : Your dispute has been denied We reviewed your dispute with XXXX XXXX By XXXX for {$200.00}, and based on the details provided we determined that no error occurred. Therefore, we have denied your dispute.
MY CASH APP CARD info : XXXX XXXX XXXXXXXX XXXX XXXX {$200.00} XXXX XXXX XXXX
|
| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I purchased a prepaid gift card and had it loaded with {$100.00} on XX/XX/XXXX which I then transferred the {$100.00} dollars to my Cash App account and it posted and cleared immediately. Since the transfer cleared and it was a gift card I disposed of the card. I then used the funds on various payments. I have never had a negative balance on cash app and wasnt aware a negative balance was even possible. On XX/XX/XXXX over a months time since i successfully added that {$100.00} from the gift card my balance is still not negative. I then receive an {$80.00} payment from a friend and my balance then read XXXX XXXXXXXX. I began searching for a reason why because it says I received the {$80.00} payment and I had a positive balance immediately prior to the payment. It took me two days of searching the app during my free time to come up with no answer. The next day I noticed a new transaction listed from XX/XX/XXXX that read '' {$100.00} failed! " right below the {$80.00} payment my friend had sent me on XX/XX/XXXX The app does not provide a transaction balance sheet for users to reference noti and it is difficult to locate statements because you need a XXXX and then they only tell you the balance at the beginning of the month and the balance at the end of the month and give a list of transactions They do not provide a balance after each transaction to inform a consumer of the cost of the transaction and what the balance is post transaction that would keep the consumer informed and able to identify issues. I have now spent the week going back and forth with customer service about this transaction. They say they cant help me as the payment I made over a month ago was now being disputed by the bank and I need to conItact the bank. Which isnt possible because i disposed of the gift card after the transfer to my Cash app account cleared and did not know the financial issuer or card number that was on it. I wasnt aware it was possible especially after a months time to unpost a gift card transaction.
|
| 06/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
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Web |
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On XX/XX/ I woke up to {$110.00} missing from my Cash App account. There were no current transactions for this amount. I contacted CashApp to ask where my money went and informed them this is the same exact thing thats happened to me before. They said it was for a XXXX transaction XX/XX/ for {$44.00}, a XXXX order {$43.00} on XX/XX/ and a XXXXXXXX XXXX order for {$25.00} on XX/XX/. They are claiming the transactions in XXXX and XXXX were not completed and the money was never take from my account. However, the money was taken from my account. I also made multiple other transactions around that time. The rep I spoke to said that Cash App was dealing with a clerical error in XXXX and XXXX that they notified NOBODY about. Stating the funds were put back into peoples accounts. I informed the rep that none of these funds were returned to me and was deducted at the time of transaction. I also explained that as a company that big, why was none of the consumers informed about this. Because here it is XXXX and money is just magically disappearing from my account. No explanation or anything. How do I know about the clerical error. I dont know whether thats factual or not. And even then, we should have been notified so we could pay attention to funds being taken out of our accounts. The money being taken doesnt show up in our recent transactions. It just disappeared. I took a screenshot showing my transactions were completed at the time of purchase and requested a statement showing these funds being put back into my account. I also asked to speak to a supervisor. I was hung up on, I spoke to two other reps that claimed I can not speak to a manager or supervisor. At this point, I dont trust Cash App and I believe they are stealing peoples money. They cant provide any proof of the funds being sent back to our accounts, they cant issue any proof of a clerical error. Nothing. Just money being taken. Why is money being taken in XXXX for something I had no knowledge about and never got funds back for?!
|
| 08/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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|
Web |
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Me and my girlfriend were sending money back and forth basically I sent her two payments one for XXXX and another for XXXX and then I sent her a request for the XXXX back she had already sent me the XXXX by the time she received the request and then within 7 minutes she sent me {$450.00} so I should have had a total in my account of over {$900.00} except for the fact that the XXXX even though it shows that it's a completed transaction to my account it never went in my account I explained to cash app the only way they could see the transaction is if they went into the support part of the menu and from there they could see the transaction it wasn't in our regular activity log for some reason but once you go into support and report a payment issue it'll have you select what payment and then on that screen you could obviously see that the XXXX and the XXXX both were completed to my account but only the XXXX went into my account I've tried every day to talk to him by phone and work it out done Mobile support through the app every since the XXXX of XXXX not to mention countless emails to no avail which they do admit that the money is missing or my frustrations or Justified is that how they put it but they never credited my account with a provisional credit like they were supposed to they keep giving me reference numbers but when I call and give the reference number to the person or through the email or the chat basically those numbers don't do anything and we have to start everything all over every time I don't even know why they give those numbers out it's not like they're really attaching them to a case or anything like that it's just ridiculous how unprofessional cash-up support is I've been hung up on about six times cuz they get frustrated cuz they can't figure out where the money went and then they hang up on me or they tell me they can't provide any further information and then they make me start the dispute all over again and again and again I just want my XXXX back from cash app
|
| 03/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
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Web |
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Cash App has ABUSED, taken advantage of AND HAVE COMMITTED FRAUD on my intellectual property rights on my negotiable instrument. Once I entered my application with CASH APP they have been infringing on my intellectual property and have been profiting off my social security number which is a FEDERAL CRIME. While using the banking app CASH APP which is operated under XXXX XXXX which was opened with my social security number ; Account ending in XXXX. Pursuant to 15 USC 1666f and the Social security act, With respect to credit card ( my social security number ), which may be used for extensions of credit in sales transactions in which the seller is a person other than the card issuer, the card issuer may not, by contract or otherwise, prohibit any such seller from offering a discount to a cardholder to induce the cardholder to pay by cash, check, or similar means rather than use a credit card. They have been charging me {$2.00} every time I use my insured account which is backed by the FDIC ONCE I OPENED THIS ACCOUNT. They have been stealing my money with fraudulent claims of " atm fees '' and " We charge a {$2.00} fee for ATM withdrawals in addition to ATM operator fees. We instantly reimburse fees when you get {$300.00} ( or more ) in paychecks directly deposited into your account each month. Once you've received qualifying direct deposits totaling {$300.00} ( or more ), we'll reimburse up to {$7.00} in ATM fees per withdrawal, and up to 3 withdrawals per 31 days '' which is false and misleading and was not conspicuously disclosed to me before I used my social security number for this consumer transaction/account being opened. They have been stealing money from my account and have been fraudulently doing so and justifying it with " company policy ''.
Also I have several deposits of {$300.00} in one month or more so the fees should have been automatically reimbursed based off the information provided from cash app rep. So on account of that misinformation they are stealing my money.
|
| 12/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
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Web |
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On XX/XX/XXXX, XXXX XXXX XXXX XXXX ) an XXXX XXXX XXXX showed up at XXXX XXXX XXXX XXXX to purchase 2x new fridges and 2x new gas stoves. He said that he was in progress of " renovating '' a double unit house in the area and that his " boss '' put him in charge of getting some new kitchen appliances. We eventually came to a deal for the 4x appliances at XXXX $ and he would be picking them up. I checked his ID and credit card for matching name etc. It matched up, but the credit card was infact a business card. It had the business name ( which I can not remember ) and then his name, XXXX XXXX. The card was beat up, but did not have any sketchy attributes ( aka unaligned letters etc. ). He went to pay, but neither the swipe or chip was working. He said it had been acting up lately, which was suspicious but does happen sometimes... I told him to come back when it works and the deal will still stand. He came back the following day and pulled out the same card. He told me it should work and that we can just key it in. I was reluctant, but the guy was persistent and did not seem weird about it ... also the fact that he tried to make a deal in the first place was not typically of a fraudulent transaction. He paid the XXXX XXXX got a XXXX to pick up appliances, and then was back in roughly an hour. We loaded him up and he was gone. We thought everything was fine until we recieved a credit card dispute through Square on XX/XX/XXXX for the whole amount with the reason being that they did not know about the charge. We then reached out to XXXX XXXX phone # from one of our shop phones that he would not recognize, and said " Is this XXXX? '' and he replied " Who is this? ". Note he did not deny that it was not him. We then directly confronted him about the dispute, a read receipt popped up showing that he saw it. We then tried to call, and the phone immediately went to voicemail and the messages would no longer go through. We were blocked/his phone was disconnected.
Police Report # : XXXX
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| 11/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
Servicemember |
|
I reached out to XXXX XXXX on XX/XX/2022 and informed them that I had yet to revive the cash app card in the mail. XXXX did absolutely nothing in helping me get a new card nor did they do anything to protect the missing card from being used fraudulently. On XX/XX/2022 I raised a fraud claim with Cash App relating to several fraudulent charges that were charged to the cash app card. I took the proper steps and got a police report and attached it to my claim as well which had every fraudulent transaction listed on the police report. Causing hundreds of dollars to be fraudulently charged to my card. On the evening of XX/XX/2022 at about XXXX EST I received several emails from Cash App denying every last one of the fraudulent charges and had a statement to me that said Your account will not be refunded for your ( each amount ) transaction at ( each merchant ) because after reviewing your account details, we determined that no error occurred because this transaction was authorized by you, and Cash App XXXX the payment information provided by the merchant. You can reach out to support for dispute documentation at any time. Details in your receipt. I never authorized any of those transactions and Cash App is displaying unethical business practice by lying on me saying I authorized fraudulent transactions. I attempted to email them from the email address they emailed me from. It did not say that the email was a no reply but the email came back undeliverable. They have put that tactic in place so that customers cant contact them after they intentionally deny claims and to stall customers out and so we have no contact after losing thousands of dollars. The government needs to seriously do something ahoy this company! I have a family and cash app has allowed money to be stolen from me and despite XXXX XXXXXXXX XXXX policy, cash app has simply disregarded. They did not follow the chargeback process and they have absolutely no proof about what theyve stated to me because it is not true.
|
| 03/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
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|
Web |
Servicemember |
|
The successful transactions occurred on XX/XX/2022. It was the second time.
The first attempt was on XX/XX/XXXX. However they were held as pending and eventually cancelled 3 weeks later.
I was on my phone when the transactions occurred, so I was able to transfer my remaining funds out ( for a fee, conveniently paid to cashapp ) and flag my card as compromised. The next day the managed to get 3 transactions through on the new card that hadn't even been mailed out or activated yet.
All attempts have been transactions from XXXX stores in NY. I've never been to New York. I'm in Oregon. Including attempts and successful ones, there have been 13 transactions total ( so far ) and each set is on a new card that hasn't been activated or even removed from the envelope.
I reported my card stolen and the next day, before I even got my new card, 3 more transactions for XXXX NY went through. These 3 transactions totaling over {$1200.00} are the ones I am disputing because I lost money. I called XXXX as suggested by Cashapp support and they can't locate the transactions and Cash App hasn't been very helpful at all. Now that the transactions aren't pending anymore I have disputed them and waiting to hear back. I filed the dispute on XXXX, XXXXThey stated I would hear back in 10 days. Nothing received. Filed again on XX/XX/XXXX. No response. Filed again on XX/XX/XXXX.
I thought I was ok because I had a new card. Nobody had access to it. I hadn't even received it yet. I uninstalled cash app, logged out, force closed it, changed my pin. And even after doing all that, many other charges tried to go through but I had deactivated the card as soon as I requested the replacement. It has to be someone internal to cash app that's leaking info.
This is a widespread, ongoing continuous stream of fraudulent activity that Cashapp and XXXX refuse to address and/or prevent.
A brief internet search shows many people wit the exact same narrative. Usually at one of several XXXX stores in New York.
|
| 04/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
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I received my IRS deposit on XXXX XXXX to my cash app account. I didnt even have it in there for an hour and I proceeded to transfer the funds of {$5000.00} to XXXXXXXX XXXX at XXXXXXXX XXXX the same day to another online mobile banking app because I needed use to the funds on that paticular account at the moment. Due to my fault, I didnt realize XXXX banking app had a limit restriction in which resulted in the transfer being rejected and had to wait a week before the funds were sent back to cash app according to XXXX . After that time, I have reached out to cash app and opened a case as to the investigation of my missing funds. Cash app did state in writing on the support help option that they were able to confirm with XXXXXXXX XXXX that the funds were released. Now, it has almost been another week and cash app is still showing a XXXX balance. I have reached out several times to cash app regarding my missing funds and I was given a report number of XXXX in the investigation as to where my funds are. This was strictly a transfer of funds with no purchases made in between. Im sick to my stomach that all my hard earned tax return is now just missing somewhere in virtual space and that was all the money I had and each day has been extremely critical in surviving without any money to do so. I will enclose a copy of supporting document showing the deposit and release of my funds via internet to these institutions as follows, but I am just now left desperately seeking my funds with cash app having absolutely no answers whatsoever as to where my money is. They are just saying they are looking into it, but several business days have surpassed and still no word with no supervisor or governing ranked person or establishment to speak to. Im afraid if I just keep taking their excuse less responses day after day without resolution, my situation will surely turn detrimental. Im reaching out for help now to assist me in getting my funds to me before its too late. Thank you. XXXX XXXX
|
| 06/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
In XXXX of XXXX, I purchased a wig from XXXX XXXX ( a wig company based out of XXXX ). I used AfterPay to pay for the purchase of the wig which was {$150.00} in total. AfterPay paid XXXX XXXX and I was to pay AfterPay four payments of {$39.00} debited from my checking account. The first payment was debited on XX/XX/XXXX, the day I ordered the wig and the next payments were scheduled for the following days : XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I received confirmation on XX/XX/XXXX, the wig was out for delivery. I then received another email on XX/XX/XXXX saying the wig was delivered at XXXX XXXX. I went to check for the delivery but there was no package. I immediately reached out to AfterPay and XXXX XXXX and AfterPay opened a dispute but closed it 24 hours later stating they are not responsible for loss or stolen merchandise. They suggested I work with the merchant, XXXX XXXX. XXXX XXXX responded and asked me to file a claim with XXXX and I did. XXXX provided me case number XXXX for the package that was delivered. Tracking # XXXX and stated someone would contact me. No one ever did. Due to the poor customer service provided by XXXX XXXX I cancelled the order and demanded a refund to which they refused. I then cancelled the card AfterPay had on file and disputed the initial charge with my bank. AfterPay has never completed a charge back to the merchant but they continue to seek payment from me for a wig I never received. They even referred it to a collection agency and the only reason they pulled the matter back is because an attorney from legal shield wrote them a letter. I have no problem of paying for merchandise when I receive it but XXXX delivered the wig to the incorrect address. If you look at the tracking number they have a picture of the location where they dropped it at. The picture uploaded doesn't look like my property. Please note that my bank agreed with dispute and credited me the initial {$39.00} back to my account that was debited on XX/XX/XXXX.
|
| 03/13/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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|
Web |
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I was charged for purchases made in another State on the other sude of the Country. I went food shopping at XXXX in XXXX Pennsylvania on XX/XX/23 where i live. XXXX hour later I noticed a chatge for XXXX cents. So i open the card app it says the charge was made in California. Soon after I had gotten an text message from Cash app asking am I trying to make an XXXX dollar purchase at XXXX in California. It gave me 2 options. Select yes its me or no its not me. I selected no. And it said the charge was canceled. So I quickly locked the card. And seconds after I locked the card another purchase for XXXX dollars at something called XXXX also located in California got denied because i had locked the card. The next morning I noticed the XXXX dollar purchase went through. Even though I selected it be denied. I contacted Cash app support they proceeded to submit an claim. Tody I got the email denying my claim. Saying I made the purchase.
I need help. I can prove i live in XXXX and that i was in Pennsylvania when the transitions were being made in California. Also. I do not have any app on my phone to allow easy payments such as XXXX pay or any of thoes. Never have I ever had any app or service like that. They tried a small payment first then started charging my card somehow. I know XXXX is not a lot to some. But I dont have a savings. My paycheck is my income. Im shocked in Cash app for not showing any care or concern. Especially when I have been with them for years and I get my paycheck direct deposited in that account.
Unfortunately I had to change my payroll information i dont think Cash app is safe. I can get any kind of proof you may need. Please help me.
Am i stupid or something. How can you use a cash app card in Pennsylvania to purchase from a XXXX in California. Like do they deliver to Pennsylvania or something. I feel like im loosing my mind I think its obvious that those transactions were fraudulent. But I will provide anything you need to get help. Thank you
|
| 05/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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Cash app is literally stealing from people! Stealing from me!
They stole {$64.00} from my account today XX/XX/XXXX. This charge was said to have been completed on XX/XX/XXXX. They took it out again! This is the second time that unauthorized transactions took place in my cash app account and they took it out again!
I recently submitted a complaint : On XX/XX/XXXX I was charged an amount of {$54.00} to merchant XXXX XXXX using my Cash App debit card. I moved {$60.00} to my Cash App card from my XXXXXXXX XXXX XXXX on at XXXX on XX/XX/XXXX. Immediately, {$54.00} was missing from my Cash App. The notification that appeared was to notify me that that amount was missing due to it being charged to the merchant XXXX XXXX for the transaction that occurred on XX/XX/XXXX. I reached out to Cash App to see why I was I was charged again on XX/XX/XXXX for a transaction that was completed on XX/XX/XXXX and they stated that I was only charged once on XX/XX/XXXX and that it was indeed completed that day. Upon following up with Cash App, their reasoning for taking out {$54.00} on XX/XX/XXXX is because there was an " impacted transaction error that occurred between XX/XX/XXXX and XX/XX/XXXX '' and as a resolution they deducted the funds back out of my account ( and many others ) to reflect the " correct '' balance due to the funds incorrectly being returned to my account. There was never a return of funds into my account from this transaction or any transaction for that matter, from Cash App. They literally stole from me {$54.00} and blamed it on a system glitch, which was their error and they refuse to refund me or credit my account for the amount that they took. I notified them of this and escalated this issue with their advocate team and was told that although it is unfair to the consumer that there was a transaction glitch, they simply took back the monies that they accidentally put back. To my knowledge, they stole from me and no consumer should have to pay for their mishap!
|
| 06/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
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On XX/XX/22 my phone was hacked and 3 transactions occurredon my device totaling {$470.00} on my cash app. In order to stopthem from stealing anything else, I disconnected the data frommy device for a little while. I then did a factory reset to removewhatever gained access to my device. I contacted cash appimmediately once I could download the app again. They sent mea message asking me to fill out questions 1-3 and that questions4-7 were optional. I filled out all questions. These are thequestions : XXXX. What is your legal name, $ Cashtag, email addressand/or phone number linked to the account associated with the'unauthorized ' activity?
2. What are the dates/times and amountsfor the transactions that you believe are in error?
3. Why do youbelieve the transactions were unauthorized?
4. What is themake and model of the device ( s ) you were logged into when thetransactions took place?
5. Which city & state were you locatedin when the unauthorized transactions took place?
6. Did youforward or provide any account access information to a thirdparty?
7. Were you instructed to download any other apps otherthan Cash App to access the account in question?
They sent mean email advising that the investigation could take up to 10 days.In less than 48 hours they sent me a message stating that mycase was closed and denied. They also said, " We compared the transactions you brought to our attention with your account history. Based on the information you provided, our investigation led us to determine that this transaction ( s ) was authorized by you or someone you authorized to use your credentials, and no error occurred. As a result, your claim has been denied and closed. '' If they looked at my transaction history at all then they would know that I have never used bitcoin and don't send money to people not on my contacts list. At the end of this email they suggested I secure my account using best practices indicating that they know I was hacked. I NEED my money back!
|
| 10/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
On XX/XX/2023, I ran into an issue with Cash App with their bitcoin exchange. I recently had a direct deposit be auto-exchanged to bitcoin but I needed the money for other expenses that required actual money. I attempted to withdraw but I ran into an error saying I needed to verify my account. I followed the steps but the system still wouldn't allow me to withdraw. I contacted support and they had me go through hoops going from chat support, to a phone number, that eventually ended in a email chain. On the email chain they continued to provide copy & paste responses, not acknowledging the actual issue or attempting to resolve the issue.
I was fed up and I just wanted to close my account. I had to pay significant fees to send this bitcoin to another exchange where I had to pay even more fees to sell it and send to another checking account. I still had pennies worth of bitcoin in the account that I couldn't send due to transaction fees, and I still couldn't close the account myself because I still couldn't withdraw.
I contacted chat support again and was adamant on getting my account closed. They asked for my first & last name, my email address, my phone number, the last 4 digits of the debit card tied to this checking account, and consent to account closure. I sent all of these over and I received a chat message stating that the account was closed.
I didn't believe that the account was actually closed. I sent a letter in the mail the next day asking what is the status of my account and if it is closed or not. Today XX/XX/XXXX I received a email from Cash App stating they received my letter and stated my account WAS STILL OPEN. They also provided yet another copy & paste response stating I have to ensure everything was XXXX 'd out on the account before I can close it.
This is really not acceptable. I received confirmation at the time of request that my account was closed, but then later received another confirmation that my account was not actually closed.
|
| 04/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cashapp is the company.
The issue began with inaccurate info on the account. Having not received the physical debit card from cashapp, but being able to transfer in and out and a digital card. I started noticing multiple transactions, for amounts {$19.00}, {$49.00}, {$99.00}. over and over and over. I notified them, and filed a number of disputes, explaining the debits were unauthorized, and unknown to me, notified them card never arrived, notified them some of the charges appeared to be duplicates. They put me through their dispute process, filled out their forms. Within a day or two usually, and up to a week following the filing of the dispute, I would get emails denying each and every charge, and the emails said the charges were authorized and processed by them at my approval. I followed up by requesting the explanation of how they reached this determination, as provided under Regulation E. I was emailed a spreadsheet that showed some of the disputed charges, with the status captured in the box next to the charge, and a description card not presented. No further explanation was provided. I proceeded to question further and sent them the information pertaining to regulation E and disputes resolution. Emphasis on the section that provides, if the institution can't establish valid proof as to the disputed transactions being valid, the customers account MUST be credited for the funds disputed charges. Again I proceeded to file additional disputes again to reevaluate their determination. Further agreeing to accept the {$50.00} liability on the unauthorized charges. And this kept going for several weeks. When all was said and done, they continued to deny the disputed charges, and failed to furnish any sort of explanation of how they reached the denial. Ultimately they closed my account claiming violation of terms and conditions, with no further explanation, simply this can only amount to their means to escape accountability for charges UNAUTHORIZED and disputed.
|
| 06/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I received an unsolicited card from a company called Square. It is a business debit card, and says it is issued by XXXX Bank. The card has my name on it. I did not apply for this card, and I do not have an account with Square nor with XXXX Bank. I contacted Square at their customer service number : XXXX. I spoke with XXXX, and was transferred to XXXX. I explained that I received a card that i never applied for, and wanted to ensure the card was not active and any accounts associated with my name were closed. I was asked to provide the number on the back of the card. I was told by XXXX that she could not close any account associated with my name and that it had to be investigated by their team. She said she would forward my concerns to the appropriate investigative team. I asked to speak to a member of the fraud department directly and was told that there was no live person to speak to, only the liaison, XXXX. I was also told to provide an email address and that I would be sent an email asking for additional information. I stated I did not feel comfortable providing a personal email address and did not see why I should have to email further information to the company, as I did not open an account with them and just wanted any accounts in my name closed. I asked how I would receive confirmation that my account was closed, and if I could be sent a hard copy letter or at least a phone call from the fraud team informing me the account was closed. XXXX stated that the company is " mainly email '' and does not typically do phone calls, nor would I receive a hard copy letter stating the accounts in my name were closed. I explained that I believe this card is due to identity theft, and want confirmation that any accounts associated with my name are closed. XXXX instructed me to contact my local authorities and stated it would be forwarded for investigation, however she could not close my account nor provide me with definitive confirmation that the account was closed.
|
| 09/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/23 I randomly got charged XXXX {$100.00} transactions at the same time. The transactions showed that my money was about to go my cash app ( the merchant ) but the issue is I didnt authorize to move any money to cashapp so I wanted it back in my checking account. Less than XXXX minutes when the transactions started posting it was still pending but I wanted the transactions cancelled. So I contacted chat right away but they said they couldnt do anything until the transactions were done pending but I wanted the transactions canceled before they were even done pending because I know I didnt authorize anything. So at the the same time around an hour after those transactions posted as pending and my {$500.00} was gone out of my account I contacted the merchant cash app through their chat and told them to cancel those transactions and my XXXX was not even in my cashapp account yet. Cash app told me they returned the funds back. My {$500.00} wasnt back in my checking account but once the transactions were done pending I started the dispute with XXXX XXXX. They now kept me waiting for weeks to get my money back just to deny my dispute. I contacted them back about it because they didnt even ask for no proof that I didnt authorize the transactions. So I sent them screenshots and more emails and they told me to wait a couple more weeks for their decision. They sent me the documents used against my claim and they make no sense. It says in the documents that by accessing the application and viewing the screens and transactions that I acknowledged it. That is wrong just because I was viewing the transactions doesnt mean I acknowledge or approved anything. So Ive called it about it to make sure they note that to the internal team. Ive now lost {$500.00} to these disputes that were wrongfully denied and have waited way too long to get it back when I know I didnt authorize anything it shouldnt take this long to figure that out by now and when I have all the proof.
|
| 12/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
I attempted to transfer a small amount to my Cashapp account as I have done in the past but the wrong amount was transferred.
I immediately contacted CashApp and the representative I spoke with was very adversarial. I informed them that wrong amount was transferred and this created a hardship for me. The representative was very dismissive and told me that it could not be cancelled.
I explained several times that the transfer amount was a serious mistake and I needed help to resolve it.
The representative was so negative that I requested to speak with a supervisor. I was then told that it would take several hours for a supervisor to contact me. I explained that this was XXXX XXXX and that this problem was just unbearable.
The representative told me that a Supervisor would inform me of the same information that they shared. I again requested to speak to a supervisor and I was transferred to XXXX who was very condescending. He stated that he could not cancel my transfer because I accidentally made a transfer. He told me he would look into my account and then I was informed that he closed my dispute and I would have to contact customer service another day to address it, after I requested my reference number and again requested to speak with a Supervisor.
XXXX, unethical predatory business practices is criminal and they should not be allowed to operate a business with cutthroat tactics being utilized against consumers.
There is something wrong with the app itself. I entered {$2.00} and instead the app transferred {$250.00} from my account. This is not accurate and I pleaded with Cashapp representatives to cancel the transaction because it was fraudulent.
The representatives I spoke with in the App deliberately stone-walled me to prevent transferring me to a supervisor. The in chat messaging took place for over an hour and I directly contacted CFPB because it was demoralizing and completely wrong that I had to endure this level of abuse on XXXX XXXX.
|
| 04/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
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I am a pastor of the church, XXXX XXXX XXXX XXXX, a 501 ( c ) ( 3 ) nonprofit organization that receives donations through Cash App. Cash App aka Square Inc. has for the past two years reported income received from the church as if I received I personally. I recently received a notice that I personally owe over $ XXXX in taxes ( penalties to be assessed later ) on income I never received. I have tried for weeks to speak with someone at Cash App but they will only communicate via email. Bottom line is after begging to be routed to a supervisor who understands and read XXXX, writing to XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX and providing documents proving that I did not receive this money from Cash App and uploading the same documents to a secure portal, and being told that a revised 1099 was uploaded to the Cash App portal ( it has not ), I have not received any resolution. I have been forced to file an extension with the IRS, hire an accountant and now I am searching for a tax attorney all because Cash App erroneously issued 1099s to me personally for income that was received by a tax exempt organization. All they have to do now is issued corrected 1099-Ks for XXXX and XXXX but they refuse to do it and because I am dealing with people who do not live in the US and have no idea what a 1099-K is, they won't address my issue. I have filed two previous CFPB complaints and Cash App claims they can not find my account, even though I provided detailed information and via email they have acknowledged they know exactly who I am. Here it is again : XXXX XXXX XXXX XXXX XXXX XXXX Cash App $ XXXX Address XXXX XXXX XXXX, XXXX, PA XXXX I have uploaded documentation proof to your secure portal as requested under CASE NUMBER XXXX and have received no response. I am now uploading those same documents here - this is irrefutable proof that the money was received by the tax exempt organization, not by me personally. Please provide a resolution and correct your tax reporting.
|
| 08/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2022, Cash App suffered technical issues that prevented me from accessing my Cash App account and making direct deposits. After supposedly fixing the problem, I was still unable to access my account. I contacted technical support at XXXX ( XXXX ) XXXX, a technical support representative advised me to upgrade the app on my phone to the latest version. According to the technical support representative, I had an older model XXXX and that was the reason I was having issues accessing my account. I was instructed to upgrade to a newer model XXXX, which I subsequently purchased. After purchasing a brand new, very recent XXXX model, I was still unable to access my account.
For 4 days, I spoke to nine Cash App support representatives over the phone. Not one Cash App support representative was able to help access my account. Multiple Cash App support representatives guided me, over the phone and through the chat function within the app, every troubleshooting step to regain access to my account failed. Not one worked including opening a new Cash App account. The Cash App support representatives said that they would transfer the funds from my old account to this new account.
In the end Cash App was unable to transfer the funds, claiming it was due to security reasons. I have reached out to Cash App multiple times over the phone and chat function. I have given Cash App support representatives all the information they have requested to confirm my identity and to view my balance and all activities pertaining to my account, but Cash App still refuses to give me access to my funds and my account. I requested to escalate my case to a manager or supervisor multiple times. Cash App support representatives advised that a manager would contact me via email. Ultimately, I have received multiple emails stating Cash App can not help me recover my funds.
I want Cash App to give me the {$2000.00} balance in my account plus {$680.00} for the XXXX I was told to buy..
|
| 09/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I filed a dispute, case number XXXX on unauthorized transactions that were not made by me nor did I give permission for anyone else to make the transactions. This dispute was in regards to the following transactions : XX/XX/2023 @ XXXX XXXX for {$750.00} XX/XX/2023 @ XXXX XXXX for {$120.00} XX/XX/2023 @ XXXX XXXX for {$300.00} I previously tried to file this dispute however I was unable to through the automated system and was directed to contact customer support. However at that time cash app had an outage and was not working properly and as a result the original dispute did not go through. Upon contacting support and speaking with a representative I explained what had taken place in detail and was assured by the representative that they would work diligently to get me my money back. I explained that the transactions in questions were completed by someone I work closely with and who had access to my phone. I did not authorize the use of my phone to anyone nor did I authorize anyone to make the transactions in question nor did I make the transactions. Essentially what had happened was that this person gained access to my account and sent unauthorized payments to himself from my account. Rather than doing the right thing and return my money as promised Cash app denied my dispute in less than 24 hours stating that they found no errors in the transactions and they have as a result denied my claim. {$1400.00} was stolen from me and they just denied it saying they believed it was authorized. I explained to Cash app that under no circumstances were this transactions authorized by me but they simply don't care. I am supposed to be protected from theft and unauthorized transactions but I have now been victimized by both the person who gained access to my account and cash app. I took steps to secure my account and it still made no difference. I need my money back as I am a victim of fraud and theft. Please help me rectify this situation and get my money back.
|
| 03/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
So the other day I had my XXXX ( ymail ) email account hijacked.
This occurred sometime shortly before midnight on XX/XX/2022 and as soon as I noticed upon waking up around XXXX a.m.
on XX/XX/2022 I took steps to secure every cent I had to my name ( $ XXXX ) by creating a secure email and switching phone numbers and updating my cash app with these new secure methods of contact on top of having my cash card in physical possession and a cash pin in place. Everything seemed fine until I go to make a child support payment to my daughter 's mother via cash app like I do every week only to have the transaction be declined and my cash app locked. They made it seem like everything was going to be fine there was no big deal and it should be unlocked shortly. A few hours past and I go to check on my cash up and see if the issues have been resolved yet and much to my shopping order I open the app and it appears that my cash I've been signed out so I frantically enter in my email details to try to sign back in and upon doing so I'm greeted to a blank screen saying welcome to cash app acting like I never had an account before. I didn't spend hours communicating with the service team only to eventually have them randomly shut me down and give access back to the hacker fully despite me having a cash pin in place and having physical possession of the card issued by cash app for the account. I am now facing homelessness and jail time for not being able to pay child support and rent after just moving completely across the country. I think that the reasons which were not communicated to me and I was denied any type of transparency or compassion or ever because I am using XXXX fi which has a VPN and their whatever security software program didn't like that fact or b because I think I may have accidentally mistyped one digit when I was prompted to enter my date of birth after clicking the ID verification link that they sent me. This is a cruel way to treat a veteran...
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| 10/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I transferred money 3 times to the wrong individual. The individual was contacted to return the funds which was ignored. The last transfer was caught within 12 hours for {$460.00}. I am complaining because cash app has no protection in place to prevent sending money to the wrong person. When I tried to make a suggestion they hung up the phone in my face. Why cant we attach a PIN number for individuals to retrieve funds. That way if money is sent to the wrong person by accident they wont have the pin to retrieve the money and the transaction can be cancelled. Also they give you the run around and wont release any information so the I can take legal action against the person who took my money. The police was contacted and could not do anything because the person didnt steal the money I sent it to them. Yes I did, but by accident, just like if the bank deposit money into your account by mistake, that doesnt mean its yours to keep. Cash app refused to contact the individual and request the money be returned. They did absolutely nothing but act concerned. You would think with people using this app, they know this is an issue with funds being sent to the wrong person. The person has to be a nice person and return it which was not the case with my experience. This is the only recourse a sender has if money is sent to the wrong person. Cash app needs to protect the people who use their app better. A simple money retrieval pin would solve this problem. Im asking cash app why do you not have something in place to protect your users from sending money to the wrong person. Im sure this happens all the time. Im not going to be surprised when a class action law suit is filed for this reason. Cash app will not release any information so you can take legal action and the know the police department is not going to help and the bank will not reverse the charges. The customer is left with not recourse and feeling robbed and taken advantage of and no one seems to care.
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| 04/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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So I had an initial credit from XXXX XXXX XXXX of {$1000.00}. I have already had a total deposit of 3 people send {$700.00} into my account which made it current to {$290.00}.
The {$290.00} was obviously still negative because it needed to be brought the current state of a XXXX dollar balance. Well my first dispute on here cash app finally accepted the {$1000.00} from XXXX. Well I had 3 incoming deposits from people that brought my balance down to {$290.00}. I was still negative by XXXX so once they credited me a XXXX it went down to {$700.00} currently. I paid off the remaining XXXX automatically since they credited me the XXXX. From still REPAYING THEM. so after repaying them where is my balance of XXXX? Thats {$290.00} that I should have gotten back from repayment of the XXXX and XXXX thats missing from incoming deposits that was deducted when I was initially negative XXXX.
I have further attachments below that need to be opened and reviewed.
So, {$1000.00} credit with a balance of - {$290.00} would bring my refreshed balance to what I screenshotted which still is {$700.00}. The {$700.00} is what is most current I have not touched or cashed out of that balance to prove you guys owe me my balance of + {$700.00} on top of the XXXX credit back from XXXX which was separate. After my initial credit back of XXXX. Meaning my balance with already paying cashapp back would stand as XXXX. The remaining {$1000.00} that has not yet been credited is why I have reported this now twice. Your math isnt adding up. My receipts/screenshots with my balance is proof as well. YOU HAVE ONLY given me a total of {$700.00} when I have PAID THE FULL XXXX BACK TO YOU and you took my credited amount of XXXX while being negative.
So yes I am short XXXX. From my credit amount from 3 people that sent me a total {$700.00}, and then you taking my XXXX XXXX of XXXX ( - {$290.00} ) which was taken out when you credited me the XXXX which is why my balance is only XXXX.
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| 06/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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This is an addendum to complaint I filed under email : XXXX.
Complaint number : XXXX.
To summarize here that complaint. Cashapp has stated they have mailed me my card twice to no avail. I have not received a card. Their standardized response is Since its been more than 14 days since you ordered your Cash Card on [ insert date ] [ insert time ] XXXX ( Central Standard Time ) , it was likely lost in the mail. You can get a new card by tapping below : They have told me this twice and yet again telling me to request the card for a third time. I am refusing and requested a card be expedited to me. Attachments will show a manager removed me and said he could mail my card out expedited but never responded after that email until today. After filing this complaint the manager came back via email and stated that they have reimbursed me the fee of {$5.00} for the specialized card which is not true. The ( other ) complaint which is this one being generated ( an addendum ) to the original XXXX. Is I sent a family member {$5.00}. It never made it to their account. Cashapp said its because they needed to create a new account however this person still has their original account access and card. Cashapp told me to request an official reimbursement I did so ( please see attachment ). They have yet to reimburse the {$5.00} I sent to a family member as well. I requested they the manager cease communication with me via email as he was unable to mail me out my redesigned ( {$5.00} card ) expeditiously without me having to wait another 14 days which would total 42 days with no promise of actually receiving my card. Also because they have bee n unable to reimburse me the {$5.00} I sent to a family member. Important exchanges ( screenshots ) are attached. Which includes the original complaint filed under email : XXXX. This is imperative as not having access to my funds has caused me to fall behind/short on important bills such as my rent and feeding my family.
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| 08/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Trouble using the card to pay a bill
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Web |
Servicemember |
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XXXX My account would not allow me to use any of the application features so i reached out to customer support. I was told that the matter would be escalated to another and that I should receive an email by the end of the day.
XXXX I had not received an email so i reached out to customer support on the app only to be told the same. I then called customer support only to be told the same but also that I would have an email back by the following day at the latest.
XXXX I had still not received the email so I reached out again through the app and was told that I still could not be helped and that they had no update.
XXXX I received a direct deposit from my employer and then an email and text saying my account had been suspended due to suspected fraudulent activity and that it would be unlocked in 24-48 hours. Again I reached out to the provider through the app and was told the same thing that the text told me.
XXXX I received a text saying my account was unlocked and it could be used but when i attempted to use it I had the same result of when the account was suspended. Again I contacted customer support, but I was told they could not help me.
XXXX I contacted customer support again through the app and searched for alternative means of communication since they were not taking phone calls. I had no successes and was again told by customer support through the app that I can not be helped.
XXXX Again I contacted customer support about the same issue and again I was told that I can not be helped. I still have not received the email I was promised would take no more than 48 hours.It has been 72 hours since I was told I would receive an email. It is not in my spam or junk mail and was not overlooked. The correct information is on file.
During the course of my patience with this provider, I have had bills due and my children at home hungry. I have voiced this to the customer support but have not had the case escalated or rectified.
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| 08/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American |
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I was scammed by cash app on XX/XX/2023. I had {$370.00} that I wanted to cash out and send to my checking account but there was a fee involved over {$6.00} so I called the number listed on the app site-XXXX to see if fee could be waived since I waited the 2 day period to be able to use the instant payment option that didnt include a fee. I spoke with a person who identified himself as a cash app service representative who assured me that I shouldnt have to pay a fee if only I updated my cash app account which was lacking my email address. I updated my email address and then was led through a series of motions including sending money to XXXX of my contacts. The person didnt say they were dollar amounts but numbers to verify my checking account so my money could be sent directly to my checking account. I did this 3 times with different amounts totaling {$500.00}. I only had {$300.00} in my checking account at the time so once these amounts were cleared and returned to me I was then instructed to open an app Called - XXXX XXXX and the representative instructed me to send the money to another pserson who I didnt know and I voiced my concern telling him I didnt want to do this and I was told it was ok so I did it then noticed that my balance on my cash app was now $ XXXX contacted cash app support at a different number from XXXX not number on XXXX because it no longer worked, and an investigation was done but determined that since I authorized the transaction no error was found and my case was closed. My money wasnt refunded and the amount in my checking account was also taken leaving me with no Money but a - {$190.00} balance. I feel cash app is allowing these scammers to rob their customers because the number I initially called came from their app! Once the transaction was completed the call was cut off and when I tried to call back it came to a XXXX number and my fee phone carrier came up. I am on XXXX and could not afford this.
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| 10/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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I intended to purchase goods from a user on CashApp, I was going to purchase 2 concert tickets and transfer only half of the amount for one ticket in good faith to ensure the transaction was legitimate. The person took the money, and never sent the ticket which is a dispute concern of no merchandise received. When I attempted to request the money be returned, the user then refused and blocked me. I went through cashapp and submitted a case for review reference ref : XXXX via email. After telling them what their responsibilities are in reference to the updated info supplied by the CFPB regarding XXXX companies and their due diligence to consumers regarding the EFTA laws they chose to state they are not responsible and closed my case out stating it had been more than 3 days since they received a response from me when that was not the case and all of this took place in one day on XX/XX/2022. They are flat out ignoring federal law and their own due diligence. They refuse to even investigate or initiate a chargeback even after I presented them with links from the CFPB website regarding their responsibilities. The amount was for {$55.00} dollars on XX/XX/2022 and the funds were taken from a XXXX card which has rights to dispute under chargeback reason code merchandise not received. It will be disputed now through my bank for this purpose since the merchant refuses to take any action at all to protect me as a consumer in this situation. More consumers will be taken advantage of if nothing is done to hold entities like this accountable for their blatant lack of action or regard for the law. Thank you for your time, I am here if any further information is required as I have the email chain with CashApps manager I spoke with, the chat chain with their representative, and proof of conversation with the alleged seller of the concert tickets in regard to what the agreement was to be regarding the sale of said item. Have a wonderful day.
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| 11/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Trouble accessing funds in your mobile or digital wallet
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Web |
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In XXXX of XXXX I started a XXXX XXXX. For my first event on XX/XX/XXXX I used the brand new square card reader to accept payments at a fall festival that I was XXXX XXXX at. The machine worked fine and I had around {$200.00} worth of sales on the machine. A few days later on XX/XX/XXXX I tried using the machine to accept payment at another event I was booked for. The machine would not work and when I looked into the app it just kept telling me to register the machine. So I initially thought it was a hardware issue. On XX/XX/XXXX I called square customer support for the first time to try and resolve the problem. This is when I found out the account was deactivated by square due to alleged possible fraud transactions and I went against their terms and conditions. I asked which terms and conditions and was told they dont have any other info. On XX/XX/XXXX I received an email forwarded to me by one of the customer service reps. It stated that my funds were on hold and would be released no later than 2 business day after XX/XX/XXXX. That day came and the funds were not released. I contacted square again on XX/XX/XXXX this time I was told that the account was now back under review by the high risk team and that they could only be contacted via email. The customer reps on the could not provide any other information. I emailed the review team and was sent an email stating the following ; Please note that your referenced account is currently under review by our Account Services Team for high risk activity. Until your account has been cleared, funds will be held. Unfortunately, we do not have a specific release date that we can provided at this time.
After that I never heard back from square. I called back again sometime around XXXX or XXXX of XXXX and got the same story. I just called and emailed again on today XX/XX/XXXX and again no explanation on why the funds are not being released and I cant contact a human who can help me.
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| 09/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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CashApp is horrible in their security and support. I have had this issue of fraudulent attempts on my account for MONTHS now.
The answer?
BUY ANOTHER CARD even though the attempts on my account ARE NOT ON MY CURRENT CARD... THEY ARE ON AN OLD CARD THAT I HAVE NOT USED IN YEARS!!!
Their level of support is horrendous, and the ONLY REASON I haven't been charged is because I always have my card locked because I know how horrible CashApp is ( and their support online ).
I have screenshots upon screenshots of attempts to take XXXX here, XXXX cents there ... and even {$5.00} and change at one point. THIS IS THE SAME COMPANY THAT WANTED ME TO USE THEM FOR DIRECT DEPOSIT?!?! WHY?!?!? So I can have my money unsecured????
CHANGING MY CARD WOULD NOT FIX THIS ... AND WHY WOULD I HAVE TO PAY TO CHANGE MY CARD ANYWAY????
THEIR COMPANY IS XXXX XXXX XXXX use it as a XXXX XXXX.. that is it and that is all.
They have no REAL support... just humans acting as robots giving a script that has NOTHING to do with fixing my issue.
CASHAPP IS ALLOWING FRAUD TO RUN RAMPANT WITH NO SOLUTION. When I 1st notified them, I wanted them to be aware of it and bring it up to a security team or upper management... the rep said " since no cash has been taken out, there is nothing to do '' ... 2 to 3 months later and I am still having attempts on my account ( not card because it is a different card number ) and they still refuse to look into the matter. They just keep sending the same scripts about locking my card or BUYING another card to replace this one ( even though once again it isn't even the card number they are using to get to my account ).
I have spoken to MULTIPLE representatives and they all spew out the same script ... the preset responses they have which are the same verbage but yet has no solution to what I was telling them my issue was ... which was to bring this up to the security/fraud department and upper management.
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| 02/24/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Problem when making payments
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Web |
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I had to change my bank card number. I went into my account and updated my card information so that they could still receive payment. It worked for a few days afterwards then I received A email On XX/XX/XXXX saying {$16.00} was not paid and oh no you could be in trouble for not paying which would result in me not being able to spend. I then reached out to them and said the money is in my bank account I don't understand why you can't get it are you using my new card. I did not receive a response. I did not want the payment to be late and have my spending cut down so I went in found which payment was due fixed it and paid on XX/XX/XXXX. I updated my card information on XX/XX/XXXX. Nobody would get back with me they told me they would call me but they never called me I waited all day for their phone call then A friend said try to go in and change every payment that is Used by the old card and replace it with the new. I did that on Wednesday the XXXX of XXXX I was then able to use my card and I purchased gas for {$40.00} it said I had a available spending limit of {$300.00} I believe and my line a credit that they offered me was {$600.00}. I wanted to purchase something so I made payments early so that I could make my purchase. On XX/XX/XXXX I tried to make a purchase and I was unable to it said that I had {$0.00} to spend. I reached out to the company again very frustrated asked them what is going on and they send me the same letter back. Nobody is returning my phone calls nobody is returning my messages I don't feel that it's right once they received all my updated card information they stopped me from being able to use their service but I have never been late. I feel because I reached out to the XXXX XXXX XXXX that I was retaliated against. I have also screenshotted all our correspondents back-and-forth mainly on my side because they don't talk back to me. This is also not right because I am trying to build credit as well.
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| 07/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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Hello its with cash app. I have direct deposit and received my Check on Wednesday @ XXXX. By XXXX my cash app had been charged {$350.00} and {$110.00} at a target In XXXXXXXX XXXX XXXX I didnt authorize or make this purchase I immediately locked my account and reported card stolen with cash app. I was told I had to let the pending transactions finish pending to dispute the charge. I had {$260.00} left in my cash app account the next morning while Im at work another {$350.00} transaction and and another {$110.00} transaction occurs which made me negative {$200.00} or {$200.00} something like that! Now I cant even got negative on cash app if you dont have the funds its declined period. So I contacted cash app and was told ok we can block the merchant and stop the pending transactions hmmm I jus called the day before and they couldnt do anything but once they see its negative oh they can help cause there money gone thats how I took it but needless to say I had my {$260.00} back immediately. But what about the other charges from day before? I was told ten business days to investigate. Ive submitted documents that I was at work the days of the purchase to be technical I had got off work a little after 4. But theres no way I can make it to NY and make these purchases. XX/XX/XXXX I was told my dispute was denied. Please help if you can Im currently working my XXXX off and cant afford to be robbed I get paid every two weeks and I have {$260.00} to last me the next two weeks. Jus to give a insight I bought a car last year and transmission went out its at the shop {$2000.00} to get out I have a car note {$330.00} and my house that I lived in last six seven years is up for foreclosure and the land lord never told us we got all documents in mail. I have a XXXX XXXX XXXX son thats starting high school soon. Im saying all this to say I CAN NOT AFFORD THIS LOST!! And Im so tired of cash app XXXX and Im determined to get my money back!!
|
| 09/02/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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I have a cash app account and a cash app debit card. I took out a loan using the " borrow '' feature. It was a small amount. After I used the borrow feature, I got hit by a car on XX/XX/XXXX. The loan was not yet due. ( I have medical reports from the ER, a doctor who took me off work until further notice and an attorney on the case. ) I received my paycheck on the XXXX but it was considerably lower than I had expected, and I had to use all of my accumulated sick hrs to receive the amount that I did. I called cash app and spoke with them over their support platform to request an extension due to unforseen emergency circumstances.
Cash app not only refused to even speak with me or transfer me to someone who could speak to me, but they informed me that regulatory laws prohibit cash app from speaking to me about my account through any method except email and that the expected wait time is anywhere between 30 and 90 days.
They asked for the best email to reach me. ( They asked me to verify my account at the beginning, but didn't have my contact info? ) So I gave them my email and protested that such a wait time is not only irresponsible, but unprofessional. ( I have yet to hear from them ) meanwhile, I have no income coming in, my attorney has not yet settled the claim, my XXXX application is still pending and now they have tacked on late fees in a rather predatory fashion. ( I spoke to them BEFORE any payments were due, ) Cash app has completely ignored every attempt at communication. When I asked for their company information, they refused to give it to me. I asked for their corporate office address and phone number and they told me they are not allowed to provide that information.
Additionally, they falsely advertise that their cash app debit card is a legitimate debit card and it turns out, it's not a legitimate debit card on any legal ground. It's a prepaid card. That's Not the same thing. It's false advertising.
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| 07/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX RE : CASH APP. USER NAME : XXXX PLEASE USE XXXX. XX/XX/XXXX AS THE DATE, AS THAT IS THE DATE OF MY LAST CONTACT WITH THE COMPANY VIA CHAT FROM A BOT.
THE COMPANY IS ATTEMPTING TO VERIFY MY ID WHICH IS FANTASTIC. HOWEVER, THEY HAVE SOME SORT OF FLAWED AUTOMATED PROCESS TO DO SO & IT IS CONTINUOUSLY REJECTING MY CREDENTIALS. I DO NOT WANT TO CONTINUOUSLY PHOTOGRAPH MY ID & CONTINUOUSLY SEND IT TO THEM BECAUSE THEIR AUTOMATED SYSTEM IS FLAWED. EVERYTIME I DO SO, I RISK EXPOSING MY PRIVATE DATA ( YES IT IS ENCRIPTED, HOWEVER, ANY ELWCTRONIC TRANSMISSION AS SUCH CARRIES RISKS ). I HAVE TRIED IN VAIN TO REACH A LIVE PERSON TO INTERVENE AND OFFER A WORK AROUND SOLUTION. IT IS IMPOSSIBLE TO REACH A LIVE PERSON THROUGH THE 2 CUST. SERVICE CHANNELS THEY OFFER : TELEPHONE OR CHAT. EVERYTHING IS AUTOMATED AND IT IS JUST UNACCEPTABLE AND FRUSTRATING THAT A COMPANY THAT OFFERS ELECTRONIC CASH SERVICES AS SUCH CAN GET AWAY WITH NOT HAVING ANY HUMAN CUSTOMER SERVICE REPS. THE GOVERNMENT SHOULD NOT ALLOW THIS AND I AM QUITE SHOCKED THAT IT IS OCCURING. WHAT IF GOD FORBID THEIR AUTOMATED SYSTEMS SHOULD MAKE AN ERROR ON ONE OF MY TRANSACTIONS? HOW IS THERE ANY RECOURSE WHEN A HUMAN CAN NOT BE UTILIZED TO RECTIFY THE SUITUATION? I AM EXTREMLY WORRIED ABOUT SUCH A SCENARIO IF THEY ARE UNABLE TO SIMPLY EXTRACT DATA FROM A PHOTOGRAPH OF MY STATE ISSUED ID THAT I HAVE CONTINUOUSLY SUBMITTED! I WANT THIS SITUATION REGARDING A COMPLETE LACK OF CUSTOMER SERVICE ON RECORD AS PUBLIC INFORMATION AND SOMETHING BE DONE TO FORCE THIS COMPANYS HAND IN SERVICING THEIR CUSTOMERS WITH LIVE CUSTOMER SERVICE AGENTS! IF THE GOVERNMENT ( FED RESERVE ) SIMPLY ALLOWED MY BANK AND CREDIT UNION TO MIRROR THESE SERVICES OF CASH APP THE ECONOMY AND NATION WOULD BE BETTER SERVED! PLEASE LOOK INTO THIS. THANK YOU! I APPRECIATE THIS OPPORTUNITY AND FORUM TO BRING THESE ISSUES MORE INTO PUBLIC VIEW.
XXXX
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| 11/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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Square OFFERED me an application requesting my social security number ( CREDIT CARD ), to have them manage my business payments and I ACCEPTED their offer next CONSIDERATION took place. I was able to open the account and as soon as I started accepting payments they froze my account withholding all of my proceeds. I called in and asked why my funds were being withheld and they stated because the account was new they needed me to provide documentation before they would release my funds. I provided them with the requested documentation and was told that I would not have this issue again. I had another sale and has my customers submit overall payments through my Square account and again they withheld my funds. The last time I took payments vis Square was on XX/XX/XXXX, and yet they have failed to tell me what I did to be discriminated against and have yet to release my funds in the amount of {$2900.00}. GAAP follows an accounting rule that lies at the heart of the double-entry bookkeeping system called the Matching Principle. All federally insured banks ( FDIC ) must follow what is called the Generally Accepted Accounting Principles ( GAAP ) which are found in the federal statutes at 12 USC 1831n. Anything accepted by a bank for deposit would be considered as cash. Generally Accepted Accounting Principles, XXXX XXXX, XXXX XXXX page 41, Cash and Cash Equivalents. This principle works as follows : when a bank accepts bullion, coin, currency, checks, drafts, promissory notes, credit card applications, or any other similar instruments ( hereinafter instruments ) from customers, and then deposits or records the instruments as assets, it must record offsetting liabilities that match the newly deposited assets. These liabilities ( Demand Deposits ) represent the amounts that the bank owes the depositor, or customer ( i.e., the funds accepted from customers ). I want JUSTICE and REMEDY IMMEDIATELY!
FTC Report File # : XXXX
|
| 01/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
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Web |
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|
On XX/XX/2021. My debit card through Square had its information stolen. My card was then used to make five very high dollar amount purchases at two retail stores, XXXX and XXXXXXXX XXXX XXXX XXXXXXXX. The amounts were ; {$710.00} - XXXX XXXX XXXX {$100.00} - XXXX XXXX XXXX XXXX {$690.00} - XXXX XXXX XXXX {$420.00} - XXXX XXXX XXXX XXXX {$670.00} - XXXX XXXX XXXX For the past year, I have consistently reached out to square every few weeks for hopes of them to resolve the issue. I have never received any resolution to the problem. I have spoken to over 20+ employees in regards to the funds missing. I have done everything they have ever asked of me ( including allowing them to freeze my account around 2 months ago for 10 days to, investigate my account ). Every employee just states, sorry this happened to you. Ill reach back out. I have never had anyone reach back out to myself. I have never received an email from them in regards to how this manner will be solved. In any professional opinion, they have not tried to solve this problem.
Up to this point I have; -Cancelled the card immediately after the information was stolen and the funds were taken ( per their recommendation ) -Called every business ( XXXX XXXX XXXXXXXX, Square and XXXXXXXX XXXX XXXX XXXXXXXX ) to figure out how these orders were able to go through.
-Called each business ( XXXX XXXX XXXX, Square and XXXXXXXX XXXX XXXX XXXXXXXX ) to ensure once my card was cancelled, that the orders would not go through.
-Called every 2-3 weeks to receive updates on my disputes.
-Frozen my account so they could investigate.
-Emailed the company multiple times for a resolution.
-Posted on the Companies XXXX XXXX to see if I could get some sort of response from them.
This has caused me such great distress and anxiety Ive had to receive medical help. This is a great amount of funds for a small business to be missing and for no one to do anything about it.
|
| 12/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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On XX/XX/XXXX at XXXX XXXX I received {$100.00} cash app took {$2.00} in fees this payment was from An acquaintance.
On XX/XX/XXXX I received a payment in the amount of {$60.00} from an acquaintance cash app took a fee of {$1.00} cents On XX/XX/XXXX XXXX XXXX I received a payment of {$150.00} from my girlfriend cash app took a fee of {$4.00}.
On XX/XX/XXXX I noticed that they were taking fees and didn't understand why so I messaged them they did reimburse the XXXX XXXX XXXX XXXX XXXX that they stole from me and informed me that for some reason I had been switched to a business account which I had never signed up for nor did they have any documentation proving that I was a business so I think they fraudulently set up accounts as businesses to take these fees and hopes that people won't notice. I informed them that this was never a business account and had many transactions dating back multiple years showing that these had never been charged before and that I would like those fees returned since I don't have a business nor did I ever. the gentleman told me that he didn't care that there was nothing they were going to do about it and that I was lucky that they did me the courtesy of returning the {$1.00} from yesterday. It's never a courtesy when you fraudulently take something. Per app disclosures, this is a free transfer site between persons.
I was then told that there were going to be tax implications and that I would be receiving a form that I have to file with my taxes I guess I will have to go through a lawyer regarding that part of the situation because all of that is fraudulent to set up a business account and charge someone and then put tax implications on top of it even if it was {$0.00} or {$500.00} what they are doing is not okay and I am sure I am not the only one they are doing this too, this is very concerning to the general public and they should be aware of these fraudulent activities.
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| 05/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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I received a {$70.00} deposit today XXXX XXXX XXXX I made a couple of purchases and then was declined for a {$19.00} transaction when i should have had a {$50.00} available balance, I looked on the app and there was nothing justifying this, then for a brief moment there was a notification on my phone for XXXX {$35.00} charge I went back into the app and there was absolutely nothing reflecting this pending transaction, I went back in my records and show on XX/XX/ I did order some food for that amount and that must have been the billing company but I have not purchased anything from them since or have I had any transactions for that amount since that day so I spoke with support for my card Cash app and they said they made an error in XXXX for that transaction they debited my account then credited it back so I owed them that money but I never received notice of this, i didnt have a negative balance a d i have been depositing and using my account all this time and at no time did this appear as an amount i owe and why wait over XXXX to debit the funds from my account. This has caused so much stress I am on social security and that {$35.00} was my groceries for the week, if they had notified me at least I could have planned for this. They told me I would have to dispute this and would take 45 days for a response where I don't feel I should have to file a dispute, this wasn't my error it was there's and im not disputing i made the charge my issue is they never made me aware that they made an error and that they did not notify me of this I wasn't aware so the entire situation feels fraudulent. I attached a few screenprint, one shows my pending transactions for today and that transaction is no where showing on my account only the amount is missing but nothing to justify it and there's a screenprint of the transaction in question it shows it was completed and was deducted from my available balance on XXXX XXXX XXXX
|
| 11/08/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I made a purchase at XXXX XXXX on XX/XX/XXXX at XXXXXXXX XXXX, using my Cash App card with the last four digits " XXXX. '' The total amount was {$47.00}, and I was assured a refund. According to the given timeline, the latest date for the refund to be processed should have been XX/XX/XXXX, considering a maximum of ten business days, excluding weekends and holidays.
However, as of XX/XX/XXXX, I have not received the promised refund. I have been in constant communication with the merchant, XXXX XXXX, who informed me that they have been escalating the issue and that someone would reach out to me by the next business day. Unfortunately, I have not received any follow-up calls as promised.
I have reached out to XXXX XXXX ' XXXX delivery support multiple times, and each time, I am told to wait another 7-10 business days for the refund to be processed. Despite disputing this matter three times, I have not received my money back. Ive also tried to dispute this issue with cash app and Ive been denied four times.
I have attached screenshots of relevant dates, receipts, and reference numbers for your verification. I kindly request your assistance in resolving this issue and facilitating the return of my funds. Your prompt attention to this matter is greatly appreciated. Thank you.
I've already lodged a complaint with the XXXX XXXX XXXX but they were unable to assist. Cash App has repeatedly rejected my disputes, claiming that my payment method aligns with the merchant 's policies. While I did make the initial transaction, I was promised a refund that has not been delivered, and I have emphasized this in each of the four disputes I've filed. Today, at XXXX XXXX Cash App began blocking transactions from my account, which I consider to be unethical and unjust treatment of their customers. Once I receive my refund, I intend to sever ties with them and share negative reviews about their service wherever possible.
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| 08/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Hi!
I am following up on claim # XXXX which was closed and Cash App did not provide a response to the claim.
Please see below for claim details : I am reaching out to complain about Cash App 's lack of action in addressing a scam that has happened. I opened up a claim for five fraudulent transactions ( Amounting to $ XXXX ) on XX/XX/2023 as I did not receive the final product from a merchant, who turns out to have been impersonating a XXXX XXXX Teacher for the past year. XXXX XXXX XXXX is investigating the case ( Rept # XXXX ). The first fraudulent transaction was executed through money added from my debit card account directly to Cash App and sent to the merchant, which was $ XXXX subsequent four transactions amounting to {$1000.00} were still pending transactions at the time I called Cash App, XXXX, and contacted law enforcement. Per phone recordings, it is evident that Cash App Customer 's Service refused to stop the payments or issue a chargeback fraud to help me, the victim, retrieve my money. The transactions were still pending since the money was NOT added to Cash App, thus the transactions were not processed yet. Cash App had sufficient time and information to be compliant and execute a chargeback to interject these fraudulent transactions from being processed but it seems as if they had not. I reached out to the fraudulent merchant to try and get a refund but was not successful. Throughout this deceptive situation, Cash App failed to responsibly protect me as a consumer from financial loss upon being informed about the situation. Both legal and financial institutions were informed about the fraud and the transactions amounting to {$1500.00} but Cash App and XXXX but both institutions failed to prevent the money from reaching the fraudulent merchants given the timeline and information received. I would like your team to further investigate this case and issue a chargeback fraud. Thank you!
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| 09/21/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Privacy issues
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Web |
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A new cash card was ordered from Cash App that was received on XX/XX/XXXX. The name on the card was not my name. It was changed and this action was not changed or requested to be changed by me. When Cash App Customer Support was contacted on XX/XX/XXXX, the Cash App worker, named XXXX stated the following, " When you order a Cash Card, the name printed on it is the legal verified name associated with it. We do not issue new Cash Cards to update printed names unless there was a printing error or f you've has a legal name change. '' I informed XXXX that the name on the new card was never used and is an illegal name that was not used on this account or changed by me. XXXX then stated, " I can see that you used an ID with that name on it to verify this account when you created it If you want to get a card with your correct name, you will need to send your own documents for verification. '' When I asked XXXX for a copy of the ID she claimed she had on file and that was used, I was denied the information.
NOTE : When the Cash App account was created in XXXX, I was never asked to submit an identification card for verification. Nor was any identification card ever submitted or asked to be submitted by me during the duration of this account. Only information required by Cash App to create the account in XXXX was my name, address and a phone number. I had three previous XXXX XXXX XXXX with the correct name ending in XXXX that I had in XX/XX/XXXX and prior ; then card ending in XXXX from around XXXX to XXXX XXXX ; then XXXX XXXX ending in XXXX from XXXX XXXXXXXX to XX/XX/XXXX, I submitted a completed Cash App direct deposit form to an employer on XX/XX/XXXX that is electronically pre-filled by Cash App, all with the correct name. The account name was fraudulently changed by Cash App without my knowledge or consent.
Attached FTC Fraud Report.
Attached copy of Cash App XXXX XXXX form dated : XX/XX/XXXX.
|
| 10/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX I attempted to cash out {$1100.00} to my XXXX checking account /debit card linked via Cash App ( formerly Square XXXX XXXX Block , Inc .
The money did not deposit to my account, and the transaction showed the money was instantly deposited to XXXX XXXXXXXX XXXX. I do not have XXXX XXXX XXXX & immediately knew my account was compromised as the money did not go to my account, but instead showed it went to XXXX.
I attempted to report this thru their online app support & I was locked out of my account, & could not get back in. It frightened me as I knew someone else was accessing my account they the app.
While I couldt access the app, I also received a text from cash app stating my card had been unlinked. Further supporting my account was compromised.
I then called my bank to report that my account & debit card information was compromised & to cancel my card to protect my account.
I tried contacted cash app again via phone & the the only explanation was that it was a Glitch in the app & that my money was now rerouted to the proper account and had no further information to provide me. A Glitch that could send my deposit to account that did not belong to me, a glitch that locked me out of the app, and a glitch that unlinked my debit card.
They never suggested to cancel the card, change a password, close the account or anything to protect me as the consumer. I in fact had to request to close my account. They took no steps/ precautions to protect my information.
Financial institutions are required to take steps to protect the privacy of consumers ' finances under a federal law called the Financial Modernization Act of 1999, also known as the Gramm-Leach-Bliley Act and Block, Inc. took no steps to protect me or any of my personal information.
What happened to me today, was in direct violation of the Gramm Act & the information-sharing practices to safeguard sensitive data.
|
| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
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Square intentionally seized the funds from transactions. They want to verify my identity after taking the money and not before. They sent me multiple emails claiming the account was ready to use a deceived me asking to verify my identity and bank account only after accepting the money and without my consent or knowledge because that would require them to have verified my identity and bank before accepting the money. They told me it takes two business days to do that. They rejected verifying the account information after submitting it. I resubmitted the same documents because my identity nor my bank 's identity have not changed. In two business days they did not release the money. They stated on the phone that it was because I submitted my tax return a day later because they had not responded and I had to wait another two business days. It has been two more business days since submitting any documents to them and they still have not released the illegally seized funds. They claim I need to request a refund as a consumer to have the funds as a business. I even tried sending receipts and no receipts are being received. I called today and now their number XXXX states my phone number is not registered to an account, won't transfer me to anyone, and hangs up the call. I can't even find where a phone number would be to update one in the account settings and I haven't changed it in a week. They accepted my call last week, but not this week. The automated system just disconnects the call. They also want me to verify billing. Its my business ; I sent myself money. I'm not billing myself. And my business is accounting and I specifically work in tax accounting. Client information is confidential and attorney client privileged. The only thing stored that isn't confidential is a draft contract for engagement and I don't even store mine with my information in it, because its my business and I don't have to.
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| 02/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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I am writing this complaint as I received an underreported notice of income from the IRS. I purchased XXXX with Cash App in the year of XXXX and I did not report it or pull the documents early in XXXX when they became available. The problem is that after tirelessly trying to obtain the XXXX form for cryptocurrency losses from Cash App for XXXX whole week, reported under Block, Inc, I have been unsuccessful. I attempted to call numerous times and use the chat feature on the app, but they are unable to provide me with the XXXX in any other medium besides on the app under the document section. The problem is that they are not there. Cash App customer service has sent me in a loop, referring me back to documents in the app, but there is nothing there for XXXX transactions. After trying again, they referred me to their tax preparation side of the app, but I did not use them to prepare my taxes and that division would not have any information on me. I attempt to call or chat again and I get the same results. I have attached some of the email communications with Cash app customer support to show that this cycle they are sending me on is true. I have also attached a screenshot of my documents section on the app where there is no XXXX area to select. I have even consulted with a lawyer about trying to get these documents from Cash App but there is a {$2500.00} retainer. I wish they could just pull the documents using my social security number and send them to me in some form or fashion but they are claiming it is for security reasons, which I understand. In the end, if I had that document, I would be in the clear with the IRS, but I am having trouble with the financial institution of Cash App providing me with what I severely need. I can not afford the adjustment that the IRS is proposing because Cash App wont provide me with the XXXX or other documentation proving losses. I thank you for your time.
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| 10/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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|
Web |
Servicemember |
|
On XX/XX/2022 an unauthorized transaction occurred on my account. A guest in my home, while I was sleeping, had taken XXXX of XXXX cell phones that I owned at the time. And sent himself XXXX $ from My account. After he stole money from me he attempted to change personal info on my cash app account which he was not 100 % successful in doing. This all occurred around XXXX and upon my waking up and realizing my phone and my guest were gone, I immediately checked my other phone and noticed there missing funds and immediately told cash app about the incident and explained to them that who they were talking to in the chat earlier was not me. I verified myself and then made my complaint. Cash app came to the conclusion that the transaction was authorized by me. I explained again that, no I am the verified owner of the account and it was not authorized. Still after countless dialogue with them I have never been able to recoup those funds. On XX/XX/2022 an unauthorized transaction occurred on my account. A guest in my home, while I was sleeping, had taken XXXX of XXXX cell phones that I owned at the time. And sent himself XXXX $ from My account. After he stole money from me he attempted to change personal info on my cash app account which he was not 100 % successful in doing. This all occurred around XXXX and upon my waking up and realizing my phone and my guest were gone, I immediately checked my other phone and noticed there missing funds and immediately told cash app about the incident and explained to them that who they were talking to in the chat earlier was not me. I verified myself and then made my complaint. Cash app came to the conclusion that the transaction was authorized by me. I explained again that, no I am the verified owner of the account and it was not authorized. Still after countless dialogue with them I have never been able to recoup those funds. Case numbers are XXXX and XXXX
|
| 09/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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XX/XX/2023 at XXXX XXXX, the charge was in the amount of {$75.00} at XXXX. I been disputing this since XX/XX/XXXX. I used my card the night before at XXXX XXXX and I checked on XX/XX/XXXX to make sure my charge was correct. This is when I discovered a charge at XXXX was done the day after. I immediately, contacted Cash App ( chat ), XXXX, was the person or bot that I explained this was not my charge. I also, mentioned that I had removed my bank info as I did not know how breached my account was and that I had about {$46.00} on my cash app in which I used {$36.00} at a gas station to use the rest of the money on it, leaving {$6.00} and change. I received an email from a rep, XXXX via email who said they were researching it and it could take 3 to 10 days. I did not hear back from anyone after 10 days. I reached out via email for status. On XX/XX/XXXX via email I was told my claim was denied.
I have never had an issue with Cash App, which I had for 2 plus years. I am convinced that someone at the XXXX XXXX used my card. However, I am highly disappointed that with my history I was denied. I called 2 weeks ago on XXXX ( XXXX ) XXXX and spoke with XXXX, who told me that I would here from someone via email, XXXX 2 to 3 days of my appeal. I have yet to hear from anyone via email or by phone. Today, I again reached out to support via ( Chat ) on the Cash app and being told someone will reach out via email. I am requesting that Block Inc. and its subsidiary Cash App send me document proof that charge I am disputing is my charge within the next 30 days. If they can not provide proof this is my charge to refund this amount back to me. I have chatted with, XXXX, XXXX, XXXX, XXXX, and Advocates which never leave a name from XX/XX/XXXX to XX/XX/XXXX. I continue to get the line someone will reach out via email which I never get. I just want this money returned so I can close out my Cash App account.
|
| 02/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
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Web |
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I did online transfer from my XXXX account to my cash app account which is linked to my XXXX account the money was debited out of my XXXX account immediately on Friday the money never hit cash app I was calling to dispute this with cash app Cash App has not given me any information or provided substantial accuracy for the transaction cash app is the umbrella company of square and which Ive also contacted they advised me that they dont have any affiliation with cash apps transactions cash app also uses XXXX XXXX in which they provide cash app a a checking account routing number and account number and I sense tried to contact XXXX XXXX and I read the fine print below setting bank XXXXXXXX XXXX noted that they do not handle any cash app accounts for any type of missing transactions or any M accuracy and direct deposits or any further transactions etc. my money is just up in the air with cash app cash app is a scam they are not a real bank and they handles people money and I dont think they should be involved with any type of handling of peoples money and using falsified information claiming that they are under setting bank and setting bank does not have any affiliation or anything to do with Cash App accounts when they do provide a routing number and checking account number for Cash App customers for direct deposit please if someone can contact me further so I can further explain this information I have extensive proof that money was debited out of my account to cash app I also have the proof that XXXX XXXX does not deal with any cash app accounts when they do provide cash app with routing number and checking account numbers and when money is saved to a cash app account it automatically goes to XXXX XXXX so I dont understand why there is no affiliation this should be a matter address for all parties that use cash app and I feel like cash app should not exist or handle anybodys money.
|
| 12/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I received 36 payment notifications from CashApp showing payments to XXXX XXXX XXXX. Of these 36 transactions, CashApp declined 9 of them sporadically and notified me that they denied them because of suspected fraud. All of these charges occurred in less than 30 minutes. I contacted Support and was told that once the charges were no longer pending, I had to go in and dispute each charge, one at a time. I disputed the charges. I began receiving emails that I had to verify my identity on XX/XX/XXXX. I got on my CashApp to verify my identity with my drivers license and a picture of myself. My identity was verified on all disputes except for 1. It stated it couldn't confirm my identity. On XX/XX/XXXX I received an email from CashApp telling me that my CashApp account had been closed and that I could withdraw any existing funds from my account but that was it. They proceeded to refund 3 of the fraudulent charges but will not give me an answer on the remaining 24 disputes. Only that they have no more information to give me at this time. I also filed a dispute with XXXX because I do not have a XXXX account. After doing a little research, this problem has been ongoing for over a year with CashApp and XXXX fraudulent charges and they have done nothing to prevent it. The same person 's name is being used to steal thousands of dollars from individuals and CashApp nor XXXX XXXX is taking responsiblity for it. I, myself, am out over {$110.00} which is small compared to some. Their lack of communication and failure to send me the documents that they say they manually reviewed in denying my disputes, is a great cause for concern. These Mega giants are costing consumers a lot of money by their lack of protecting our accounts. If CashApp felt there was fraud in the 9 transactions that they declined, they should have declined all the others that were made by the same account on XXXX.
|
| 09/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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I received a CashApp debit card in the mail at my most recent XXXX, NC address the last week of XX/XX/2022. The card was addressed to my previous address in XXXX, XXXX that I lived at from XXXX XXXX XXXX. I have never used CashApp, nor had a CashApp account. I called the customer service number, XX/XX/2022, and they did not send me documentation to report my ID Theft. I called again XX/XX/2022 after moving to XXXX. The representative emailed me the report form, and submitted it on my behalf same day. I received email confirmation from XXXX on XX/XX/2022 that the account was closed and an ID Theft note was placed. I proceeded to request and check all 3 credit bureau reports, and placed fraud alerts and credit freezes on at all three bureaus. I placed a security alert on XXXX, and I also requested a freeze and report from XXXX. Upon receiving my XXXX report the first week of XX/XX/2022, I did not see any of the fraudulent accounts reflected on my report. I then received another CashApp card in the mail after the previous account was closed. This was forwarded to my new address in XXXX, but was addressed to the same previous address in XXXX, XXXX. I called CashApp customer service on again on XX/XX/2022, and spoke with XXXX who stated that she would escalate the account to the ID Theft/Fraud department, but did not send me the same questionnaire. I specifically requested that the complaint be escalated since I had already requested an account be closed for Identity Theft, and she stated I would hear back within 10 days, but as of this complaint I have not received any contact back. I received a third CashApp card in the mail forwarded to my new address but addressed to the same previous XXXX, XXXX address on XX/XX/2022, and that is my reason for submitting my complaint. CashApp has continued to be unhelpful in remedying and protecting my identity after I reported it as compromised.
|
| 02/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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My name is XXXX XXXX and on XXXX XXXX I got paid also my money got took out my bank account by someone I didn't know are authorized them to not do.i paid some bills on that day and some of my money got took and transfer over to caspapp that day.the amount of XXXX $ cashapp saying I authorize that XXXX are someone to send my money to XXXX and to a place call XXXX I didn't authorize it someone open an application in my name and XXXX company call it fraud and stop the application I have sent cashapp documents and they will not investigate it just saying the case close because I did try to file a fraud on cashapp they want look at nothing I sent them documents and they just keep saying its my fault that this fraud happen.I don't have a chance to present proof to them cause they saying it's nothing they will do for me I think it is unfair to just say this fraudulent is my fault and didn't look into but a few minutes and sent me an email saying it's my fault. They got it from my XXXX XXXXXXXX bank they reimburse me cause I sent them documents thats proof and they seen it was fraudulent so they close the account and made funds permanently but cashapp want let me close the account cause they say I owe them XXXX $ from fraud activity that XXXX XXXX took back from them, it was XXXX $ the person did the fraud but cashapp got a percentage of the XXXX activity and saying I owe XXXX $ please help me resolve this matter through cashapp cause they want take no documents from me and they also said any suspicious email I get to send it in I did that and they still say isn't anything they can do. I will be sending these documents that shows the iphone went into my account and added they info to steal my information to do this fraudulent transaction and XXXX says it was suspicious, they hack my XXXX account, my XXXX, and my bank to transfer it ti cashapp cause they kno cashapp wouldn't do the work.
|
| 12/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
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Web |
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|
There is two separate yet similar issues I am having with a company. On XX/XX/ I finally received a email along with a " temporary credit '' regarding one of the disputes I had filed on XX/XX/. After waiting over the 45 days and I'm still waiting for the resolution I receive what they are calling a temporary credit however it states in the email that if the investigation takes more than 45 days the temporary credit becomes permanent even though the dates clearly show in the email it's long beyond the time allowed therefore this should have automatically been a permanent credit. Also I received a separate email stating that a transaction that I didn't even dispute was denied due to the merchant already refunded the money. I responded with that not being a transaction I disputed I received a generalized email that had the case number for reference that was for the disputed XXXX transaction in the amount of XXXX not the one they were claiming. I don't know how that could even happen but I reached out to the customer service and like always got absolutely no where. It's now going on 60 days and I still haven't received or heard anything about the XXXX XXXX transaction in the amount of XXXX that the case number was/is XXXX. According to the terms and conditions of the company a provisional credit is to be given on the 10th business day if it was going to take up to the 45 days for a resolution and if it's past the 45 days it's no longer a temporary credit it is to be permanent. I haven't received anything concerning this case mentioned above and I have called and chatted numerous times and told there was no updates I need to continue to wait. I have financial obligations that has been supposed to be paid but I haven't been able to because the money I had was fraudulently taken from my account and I haven't received no credit for the above mentioned case and its going on 60 days now.
|
| 05/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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Cashapp {$4400.00} was stolen out of my account. I have filed dispute after dispute with cashapp which they are the worst customer service I have ever had to deal with I have been hung up on disregarded and they down right refused to help. I was denied then received a email stating that they agree that my account has been compromised and that they have now secured it. With that being said I thought finally I will have my money returned too me not 24hr after receiving that email I received another email saying that my dispute has once again been denied that the transaction in question was completed successfully but I dont understand how if I have been hacked and they stated that they recognize just that. I never gave anyone permission to add or remove my bank information and I definitely never gave anyone to cash out every penny I have to my name. I have been treated like XXXX and I have still done all I know proving that I was hack the money was wrongfully removed from my account to a unknown debit card that I have even contacted the head of XXXX department that cashapp said the money successfully received and they first of all gave me XXXX different trace numbers for this one transaction and top that off the bank informed me that the transaction doesnt exist and the ach numbers are not real ach numbers! I have my own opinion of the hacking is a inside job but I also had lost/stolen my phone and wallet around this time but I cant see how some random person would have this knowledge ability or access to have done this so quickly unless they already know and have access to the financial platform and when I asked a customer service representative about a prior rep that I spoke to he choked up and put me on hold for a long time and then finally came back to tell me that he isnt allowed to tell me the name of the individual that I had already spoke to and he couldnt tell me why?
|
| 11/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/24 I was guiding to a website XXXX XXXX XXXX from a XXXX XXXX for marketing for animal lamps. I purchased 3 animal lamps using the website and my CashApp visa issued card at that time. After the charge was made I never received a confirmation email or number regarding this issue. I reached out to support listed as XXXX to get my confirmation number and details for shipping. I was told that as soon as the product ships from the warehouse I would be updated with the confirmation number and order shipping details. This continued for XXXX weeks. In the meantime others had also realized the avid scam and were beginning to tell their stories and the need to dispute with their financial institutions. So after week XXXX of no information or communication I asked for my order to be cancelled. I was advised that 'monies would return to the card on file '. There still was no confirmation or cancellation email with card numbers or a product that was ever shipped to me. This was an avid scam that only stole monies from me and is pretty clear to see.
I have submitted 2 disputes including emails sent from this scam and XXXXXXXX XXXX or cash app continues to deny my disputes without giving any valid reason for not honoring a chargeback as this is a scam. Upon sending a documentation they detail that the case number is closed and there is no support for this issue any further. Upon submitting a dispute cash app also threatens to shut down a members account. The company will not dispute this scam and will not follow through with compliance on FDIC insured products, the dispute process and the explanation of reasons that it was denied. I have tried to escalate the issue and yet continue to receive no new understanding for this problem. The institution should protect me from scams, fraud and stolen monies with a visa backed card however they are not in compliance to my problems.
|
| 11/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
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Web |
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I signed up with the company Square XXXX for my existing business. I processed a transaction for a customer and sent her a receipt from the app. After I confirmed the payment and initiated a transfer of the funds to my banking ; I began the job and purchased the materials. XXXX days later I received a notification for square up saying they needed more information about me and the transaction ( my passport, the customers info invoices, bank statements, etc ) a total of XXXX items. The next they were not satisfied and wanted more clarification which I did. I told them the customer is XXXX XXXX XXXX and doesnt have an email I can only give her phone number and address and they can reach out to her. The next day I received a notification that without an explanation or any way to dispute or contact the company they are withholding my funds for XXXX days. I looked up the contact number it shows on the website and the number hung up on me after XXXX attempts. I then downloaded a voip app so it could call from a different number and got through to someone on the sales team who said she would transfer me over to support. I spoke to someone and explained then he said he would need to transfer me to a supervisor. After explain to the supervisor he asked did you receive the email saying your account is suspended i said yes thats why Im calling. Then he said I must disengage from call you have to email then hung up. The email that it is sent from is a do not reply email. There is NO way to get ahold of some one and they can just keep my money. I am out {$3000.00} for paying for the customers materials and paying the subcontractors and the customers work is almost done. I read online that this company has done this to many contractors and they withhold their money and possibly profit off it buy keeping in their own company high yield savings. Something needs to be done about them
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| 03/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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Hello. I am experiencing an issue with the company Square that facilitates credit card payments. I am the owner of a car repair shop, and I also sell wheels and tires. I received a call fromt a customer wanting to purchase a set of four ( 4 ) tires. The payment was made through the phone, the customer sent his driver 's license with a picture and adress, and then we proceeded to the payment using Square 's app. The customer provided a credit card number, expiration date and the 3 security digits in the back of the card. The payment was accepted by Square and went through. I ordered the tires, and as soon as I received them I called the customer to come pick them up. He picked up the set of four ( 4 ) brand new tires and went away. About a month later, I received a message from Square that this charge on the credit card was disputed by the cardholder. Square withdrew the money from my bank account, until the cardholder 's bank resolved the issue. 90 days later, I got a response from Square that the bank is calling the decision in their customer 's favor. I contacted Square, demanding an explanation how the bank took this decision, but they are not willing to provide me any details on the bank 's decision, nor which bank it is or what so ever. So how can I be sure that the bank really did take that decision? To me this looks very sketchy, and it looks like Square are not willing to provide any details because they are keeping the money for them, even if the bank made a decision to pay back the money. I am thinking that since Square are not willing to provide any details, the bank might have gave them back the money since it's their cusomer that did not protect his credit card information and Square are just stealing the money. Which is pretty much a theft. I would need your help to resolve this issue, since I have no idea who else to ask for help. Thank you in advance.
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| 02/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
Servicemember |
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My XXXX card was hacked XXXX2023. Because XXXX allowed it to happen now Im a victim of fraud. They hacked in to my phone apps and charged {$10000.00} or maybe more. They hacked in to my apps XXXX account, XXXX account, After pay account, XXXX account, XXXX bank account, XXXX XXXX account and credit card, XXXX credit card. Its still going on because my phone is not working correctly it keeps saying I have no internet connection, my calls keep dropping. I dont even feel safe to even use or talk on the phone. I was also using my phone as a hot spot to use my other phone and by me doing that they hacked in to that phone as well. This is a very urgent matter, this is stressing me out affecting my health and Im already XXXX with XXXX XXXX XXXX. I have made a police report and it should be ready to pick up within 24-48 hours. Please give me a call asap. I will be taken further action with maybe a lawyer because my information was leak since XXXX2023 while I was at work my phone just stopped working. I lost money because I had to leave work and Im losing money because of the hack. Im losing sleep and feeling very sick. Im stressed out. My balance needs to be resolved and turn back to {$0.00} I did not make almost {$3000.00} in purchases on XXXX using my XXXX credit card. I did not make almost {$100.00} on After pay using my XXXX credit card, this card has been canceled and they are mailing me a new one due to fraud. This is going to effect me from buying a home if this isnt resolved this isnt my fault at all. You need to track and see who did this and dont allow them to receive what they purchased using my credit card through XXXX and After pay. This needs to be taken serious and when I call in to speak to your agents or email they are extremely rude and give me a hard time like Im lying. This needs to be investigated and find out who did this please. Thank you.
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| 09/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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XXXX DEMAND LETTER FOR PAYMENT From XXXX XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX Cashapp XXXX XXXX XXXXXXXX Dear Cashapp, I, XXXX XXXX XXXX am writing this letter as my final notice for payment. If there is no response to this letter by XXXX XXXX. All legal rights and proceedings shall be explored. Including but not limited to legal proceedings necessary in accordance with state and federal laws.
This notice of demand serves as official notice to you and may be tendered in court. As evidence of your failure to cooperate. If legal action is to occur to resolve this legal matter. It may involve having you pay attorneys fees.
I am owed {$1300.00}. On XXXX XXXX i received a payment to payment from cash tag XXXX XXXX in the amount of XXXX. I realized this was an error and immediately sent the money back to the cashapp user. On XXXX XXXX cashapp debited my bank account for the same amount of money that was already returned immediately to the user. Stating that user XXXX XXXXXXXX filed a dispute with her bank. And therefore Cashapp is entitled to collect the funds.
Cashapp has asked me to recover the funds from the cashapp user, but her account XXXX XXXXXXXX can not be accessed. XXXX XXXXXXXX has called Cashapp multiple times to regain access to her account to return the money to me. But nobody has helped her to regain access to her account.
The point of the matter is that cashapp illegally debited this money from my bank account. cashapp has failed to communicate with XXXX XXXX bank and advise them through the investigation that the money was already returned immediately to the user. Even though a dispute was filed. Cashapp does not reserve the right to collect on funds twice. I have suffered irreparable harm from this ordeal and I am willing to pursue all legal options.
I have attached all evidence.
We hope to resolve this matter as soon as possible.
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| 09/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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So on XXXX I texted a dude on Marketplace with the name XXXX XXXX and he was selling a XXXX for a good price so I texted him and asked how much and he told me and so I asked if he would take XXXX and he said yea and then I asked him where he lived and it wasnt to far from me about an hour and then this is where I shouldve stopped dont know why I didnt he asked me to make a deposit of about a XXXX $ so that I could have it in my name so no one else could take it. I told him Ill j take the risk and wait and thats a few days ago by and he texted me and said if you just give me {$150.00} for it XXXX you the XXXX the controllers and all the cords so XXXX like ohhh XXXX betttt. So then I told him I would send him the XXXX when I go up to his house to meet him and he tells me to just cashapp it to him now because he isnt going to be at his house and that XXXX just leave it on his porch. So XXXX like nah we have to meet up and then when I see it XXXX send you the money. So then a few days go by again and he text me aye if you send me {$120.00} to get a new key for my car and some gas that he could just drive it up to me. At this point its been forever and I just want the XXXX thing so XXXX XXXX it and sent him {$120.00} on cash app. His cashapp is @ layingtickets. And so hes like awesome XXXX be leaving soon and so XXXX bet and then a few hours go by and I ask where he is at and he text me back saying he is XXXX minutes out and thats when he hasnt texted me since and XXXX blocked me on XXXX and took down the listing. Please Im literally struggling so bad and yes I know it was very XXXX to do. EDIT : this is my second complaint now, my first case got closed due to them not be able to verify that it is my account. I dont know how else Im supposed to verify that it is my account but I need this fixed asap please because Im really struggling and that money was a lot.
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| 03/28/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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|
Web |
Servicemember |
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On XX/XX/XXXX XXXX my brother needed an airline ticket and had funds in his friend 's account his friend gave him his debit card number he funded my dad 's cash app account with {$230.00} to buy an airline ticket my dad sent the {$230.00} to me and I bought the ticket from XXXX XXXX return XXXX a lot and now 4 months later my brother 's friend files a dispute with his bank about the money that went to cash app my dad 's account when my dad 's account did not have any money in it with that dispute they saw that the money went to me to my cash app account and they took the money from my cash app account but they could also see that the money went straight from my account straight to XXXX XXXX we've called them and asked them about it and they always tell us is that we can't answer questions about that and hang up on us my dad never filed a dispute like it says on my messaging from cash app saying that XXXX XXXX filed the dispute on this charge he did not file a dispute he does not have an account with XXXX he only banks with XXXXXXXX XXXX cash app is telling him he needs to call his bank and find out what's going on his bank don't know nothing about it as I said he banks with XXXXXXXX XXXX XXXX will not talk to him because he does not have an account there they zapped my account for {$100.00} and they tried doing it again for {$130.00} when they couldn't get it out of my cash app they went to my chime account and try to get it out of my XXXX account with no warning no nothing just a text message seconds before they took money out of my account and how can they use my dad 's name saying that he filed a dispute when he did not he knew nothing about it that's another thing of fraud I just want my money back from cash app that they took to begin with my brother had all the permission in the world to access that account the gentleman gave him the debit card
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| 03/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I was issued a refund by a merchant through cash app. It was a lot of small payments that were accidentally sent. The merchant understood what happened and refunded me all the accidental transactions. On my side of cash app, looking at my history and activity, everything looks like the transactions were refunded correctly. But when cash app sent the transactions through to my bank, instead of refunding me, they sent the refunds through as payments. So instead of getting the money back, it was withdrawn a second time from my account. I contacted my bank and they said there was nothing they could do because cash app sent the transaction through incorrectly. Cash app would have to correct the mistake on their end. So I called cash app. I got through to customer service and was told they couldn't help me then hung up on me. I called again and same result. I called again same result. I finally got a manager to contact me and she said she couldn't help me and told me she was closing my case. I am being ignored and the total missing from my account as of XX/XX/XXXX is {$2500.00}. Cash app has mistakenly withdrawn money instead of refunded it and is refusing to even address the problem. I'm at a loss. That is theft. They will not put the money back they took out and this is causing bigger problems for me daily. If cash app is not going to be held accountable for mistakes they make or be made to pay back money they drew out of someone's account mistakenly, the public needs to know that. I'm not saying I'm missing {$10.00}. They took {$2500.00} from me and are refusing to even communicate with me about it. I am now 20 days in and still nothing from cash app. This started XX/XX/XXXX. As Of today XX/XX/XXXX, I have not been refunded. And they closed my case. I have the documentation from the merchant and of course my bank statement showing the cash app blunder.
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| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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|
Web |
Older American |
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On XX/XX/XXXX I deposited $ XXXX on my Cash App card at XXXX XXXX, after work I paid my credit card bills with my Cash App card because it has a banking route and account number. At XXXX XXXX I get a message that credit card payment failed. I looked at my cash app account and find XXXX pending cash withdrawals at XXXXXXXX XXXX XXXXXXXX XXXX minutes apart in the amount of {$210.00} and {$200.00} and contacted cash app in their " chat box '' that XXXX should have cameras at the ATM and to catch this person while transactions are pending, without any response. I emailed cash app and got a response that they do not monitor emails to use the chat in cash app. I declared my card stolen and attempted to call XXXX but no answer. I then called cash app and she gave me XXXX ID Case # 's and said nothing else to do but wait for email and will take up to 45 days to resolve. I had spoke to chat many times with no resolution except that my case has escalated to the email team and they could no longer assist me through chat just to wait for email. This went on for 2 months, emails with no address found returned to me. And with my new cash app card and pin number another attempt from XXXX XXXX, XXXX XXXXXXXX was made on XX/XX/2022. I live in XXXX and have never used any credit card at a XXXX XXXX and my card was not stolen, it has never left my billfold. The Advocate said to get a new card and I said what makes you think I want another card my other cases are not resolved yet and another attempt with my new card can not be disputed because no funds were taken this time. All chats are kept on the app, I have all emails returned to me on my computer. I even wrote a letter to cash app on XX/XX/2022 with no response. I then noted that my statements from cash app stopped at XX/XX/XXXX and asked through chat where is my XXXX to XXXX XXXX statements with no response.
|
| 04/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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|
Web |
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On XXXX XXXX XXXX, I XXXX XXXX made three XXXX purchases XXXX XXXX. ) XX/XX/2023 order number # XXXX XXXX items in the amount of {$26.00}. with taxes. XXXX. ) using my Cash-app card ending in XXXX XX/XX/2023, order number # XXXX, one item in the amount of {$12.00} with taxes. using my credit card ending in XXXX. XX/XX/2023, order number # XXXX two items in the amount of {$35.00} with taxes using my cash-app card ending in XXXX. XX/XX/2023, order number # XXXX XXXX items in the amount of {$120.00} with taxes using my cash-app debt card ending in XXXX. On XX/XX/2023 at XXXX CT, I received my Social Security deposits in the amount of {$960.00} and {$110.00}, totaling in the amount of {$1000.00}. yet, my cash-app card checking account reflects the amount of {$920.00}. Which indicates I am missing {$150.00} out of my deposits. Once I contacted Cash-app customer service regarding this issue, they stated it was a glitch on their end regarding my XX/XX/2023, purchases claiming that my order was not properly processed and that only {$120.00} was taken out to repay XXXX for the orders placed. However, XXXX stated that all orders I purchased was processed and approved and that there is no recent payments made to any of my XX/XX/2023, orders. I contacted Cash-app for the second time regarding this matter and yet they again stated that it was a glitch in their system and that the recent payment of {$150.00} will not show in XXXX system nor reflect on my account. However, a glitch means it will show up because the payments have to process successfully. I have strong reason to believe Cash-app has shadowed my account and purposely stole {$150.00} of my hard-earned money and now is trying to cover it up. Cash-app has several class action lawsuits against them for illegal financial practices. I want a full refund of {$150.00} returned to my account immediately.
|
| 12/28/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
We opened a credit card processing service account with XXXX on XX/XX/XXXX.
We provided all business documents including Federal Tax ID, Bank account, Certificate of Formation to validate our business. On XX/XX/XXXX, I received an email stating our account has been deactivated anf funds will be held until XX/XX/XXXX. At the time of deactivation, we had a balance of over {$170000.00}. We were told to refund all transactions and process customer payments with another service. {$130000.00} of the {$170000.00} had been shipped and delivered to customers, making it impossible to reprocess orders, as they exceed XXXX transaction. We did refund approximate {$35000.00} to customers for orders that had not shipped. We have an outstanding balance of {$130000.00} which XXXX refuses to release. After the 90 day " hold period '' passed, an email was received on on XX/XX/XXXX stating the funds hold would be extended until XX/XX/XXXX. Then we received another email on XX/XX/XXXX stating funds would be held until XX/XX/XXXX.
An email was received indicating the funds would now be held until XX/XX/XXXX.
There has been no logical reason to hold our funds for this timeframe. There are tens of thousands of other complaints detailing the exact same online, better business bureaus and much more. There is only XXXX phone number to call, which can be routed to location through out the world. I have made at least XXXX hundreds calls, speaking with a person, that can not transfer any calls, or provide contact information for the appropriate person or department. I have laid-off XXXX employees the first week of XX/XX/XXXX as our funds have deminished to the point of being inoperable.
The only acceptable resolution is for all funds be released immediately.
XXXX XXXX support : XXXX ( XXXX ) XXXX Square Headquarters : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX, XXXX
|
| 02/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
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|
Web |
|
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I had opened an account, but as soon as I opened acct it looked like the number was changed. I notified customer service and switched my acct to be safe. Since I have had some issues lately, I have replaced phone and had to even get new number, which makes it hard at times logging in when codes are sent. I had asked once before about gaining access to account I can't get it and it was said I should just open another. I didn't want a bunch of accts, but it seems that everytime I need to replace phone and I try to transfer apps, it makes me open new acct. I have three cards now but only access to 1. With info. I was going to have funds deposit into acct from rental assistance and tax rtn but as soon as I put it thru to process it seems I no longer can access. I also had concern about the bitcoin and what it felt like it presented. With an oddly high price per share, I didn't see anything that showed me if it was my bal or just there with options to send or buy with a note that states u can't get back?
Since I had been expecting a deposit that could be kinda large from reimbursement for covid expense, I asked and I was told it was just the value? 54k, for 1 unit? So I felt the presentation represented funds that looked like mine but in essence was told that it was just representing the balance. I had looked at another app page to see if that showed the same balance. It didn't seem to. I was concerned that incoming deposits were being placed there instead of acct. And with my card being open one day n closed the next, I have no access to see if the bal is zero or what.
So I have XXXX cards last XXXX digits of the cards are XXXX, XXXX, XXXX.
I had also asked the SEC. Considering the balance seems incorrect for what it is and I have had invested accts n it seems to me whatever the source is that makes that amount, has probably misposted amount.
|
| 07/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I was a victim of fraud via CASHAPP on XXXXXX/XX/XXXX. I filed & complaint and the XXXX amounts the scammers stole from my account via CASHAPP were returned to me by CASHAPP.
XX/XX/XXXX - I received XXXX emails from CASHAPP indicating that " XXXX XXXX filed with their bank for the $ XXXX payment you received on XX/XX/XXXX. This payment will be refunded from your account ''. CASHAPP stole from my bank account the following amounts : {$990.00} ; {$880.00} ; {$920.00} ; and {$480.00}. These amounts were never received to my account from XXXX XXXX.
XX/XX/XXXX - XXXX XXXX and I were victims of the same scam on XXXX. He is my XXXX We have never exchanged payments between our CASHAPP accounts. XXXX and I have visited his bank and mine on XX/XX/XXXX and XX/XX/XXXX & XXXX has yet to receive the XXXX payments that CASHAPP alleges to have paid him.
While these XXXX payments were unjustifiably & inappropriately removed from my XXXX bank account by CASHAPP, XXXX XXXX was prepared to just refund me the payments, however these payments have yet to appear in either his CASHAPP or bank accounts. In both of our accounts, the payments show as " refunding ''.
XXXX XXXX and I have, since XX/XX/XXXX repeated contacted CASHAPP via chat, phone & email without resolution. XXXX, the XXXX XXXX XXXX confirms no receipt of funds. I saw with my own eyes the cashapp account of XXXX XXXX & funds are not registered there. I can confirm & provide evidence that the XXXX amounts were transferred by CASHAPP from my bank account.
I have contacted my XXXX department and XXXX XXXX XXXX to no avail. Cashapp responded to XXXX the same way as past responses to me, via email from a manager that " when a dispute is filed and accepted by a bank, Cash App is required to return the funds '' even though I never received any funds and XXXX alleges NOT to have filed a dispute.
|
| 04/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
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Web |
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I have an account with CashApp. My phone was stolen while traveling and was reported to them immediately when I realized it was gone. I also contacted my bank, changed email password, among other passwords, and reported my phone stolen to my phone carrier. CashApp support had me create a new username/account that day on XX/XX/22. Previous acct username is XXXX XXXX, current/new account username is XXXX XXXX. CashApp is making it impossible to recover my old account & funds! The only security verification 's they have asked for is the card # linked to my account, which has changed since I opened my account with them. The old card was replaced with a new card with a chip from my credit union. They gave me the option of using my bank account info as well, which I tried, but the account number was never added to my CashApp account to begin with so that did not work either.They will not and have not given me the option to verify my identity through a valid form of government issued identification, or any verification from my XXXX XXXX bank. The old card and new card is linked to the same bank account. The only solution & answer they keep giving me is that there is nothing further they can do and that no further actions can be taken. I have money in that account that is mine and I need access to it! This is fraudulent & unacceptable. I need help! This issue was reported to them on Thursday, XX/XX/XXXX. Again on Friday, XX/XX/XXXX, Monday XX/XX/XXXX, and today Tuesday XXXX XXXX I have attempted to resolve this multiple times on these days via their chat support, and a phone call with a representative today on Tuesday, XX/XX/XXXX. They are not providing any solution or direction and are sending me in circles. Back to square one every single time. I have around {$1000.00} in that account and it does not make any sense that they could just keep it.
|
| 10/12/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XXXX I went to a XXXX XXXX authorized dealer to sign up for their advertised home internet for {$50.00}. I was told that the company couldn't honor the advertised deal because of the remote area that I live. I was offered an alternative deal ; I could try the limited amount of internet for {$100.00} a month for 3 months. If I wasn't satisfied, I could return the router for a full refund. After 2 weeks, I had used all data. I attempted to return the router to go wireless ky aka XXXX by XXXX. During the 4 weeks I had the router, my wallet was stolen and I was issued a replacement card from cash app. Because the card was not the one used during the initial purchase, the merchant told me that they were unable to refund the money. I asked them to just refund cash because they already had received the money from my bank. They said that their system wasn't set up to provide refunds in that manner, and suggested I file a dispute with my card issuer. I was on the phone with my card issuers customer support when the merchant suggested this. I contacted XXXX directly via chat, who also recommended that I file a dispute. I screen shorted the entire conversation and sent it in with my dispute. My dispute was denied in less than 24 hours. When I requested documents that led to denial of dispute, the first 2 times I was ignored. The 3rd time, I was emailed a paper that only stated " an investigation into submission shows this was authorized and no error occurred. " I was provided a little chart that showed I had paid with electronic device. I had paid with my phone, but the fact that I had authorized the purchase initially had nothing to do with my dispute. When I called customer support, they claimed there was no way to contact dispute resolution except email, but when I attempted to email the dispute team back I was given a no reply auto message.
|
| 05/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
Every week money is deposited to my cash app account from my job. The perks of cash app was that i could lock my card to prevent transactions from transpiring without my consent. Anytime money is spent using my card, cash app updates the total immediately to deduct the money and sends notifications. The deducted total says pending until the merchant fully accepts the purchase. Lately Ive been ordering things from XXXX using my cash app card randomly Ive been getting notifications that my totals have been updated to different amounts from purchases two or three months ago that was deducted twice in one case three times. I called cash app their excuse was that they had technical issues which is a lie. Every time Ive made purchases my balance is deducted. To be certain I wasnt tripping I searched cash app, stealing money from people on XXXX and XXXX. I found many people having the same issue where money is deducted two or three times from their accounts with no evidence to why. When they reached out to support, they received the same answer as me that there was a technical issue that occurred between XX/XX/XXXX and XXXX XXXX. I did my part in trying to dispute my transactions but i just need my finances back i was charged three times for a transaction on XX/XX/2023 {$210.00} then {$170.00} then {$210.00} every time i was charged the amounts were deducted from my funds in my cash app account. Then on XXXX XXXX i was charged {$360.00} for a transaction that occurred XXXX XXXX months ago so i was charged twice once when i originally made the purchase and again on XXXX XXXX which was almost my whole check so due to them taking my money i cant get to work or pay my bills. Please not that the screenshot of the XXXX transaction with the tires there was a reward balance taken off the displayed balance i paid the difference which was {$360.00}.
|
| 01/19/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
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|
Web |
Servicemember |
|
My complaint involves not receiving a referral bonus using the CashApp service, however, after encountering the referral bonus not being credited as promised to my CashApp account, Ive come to believe the whole referral bonus offer from CashApp is a scam designed to dupe customers into inviting new people to join CashApp and use its service. I chose to refer my husband when he needed to send some money to a friend, and we figured we may as well get the {$15.00} referral bonus for him signing up. ( ( his info : XXXX XXXX XXXX ) ) I will include screenshots of their instructions for claiming the bonus, which I followed, and which he also followed. The very second that he claimed the referral and the bonus should have been paid we both started running into issues using the app on our respective phones. The app forced my husband into creating a second CashApp account after he sent the required payment for receiving his {$5.00} portion of the referral bonus. I later discovered this was likely on purpose so that this could be the stated reason for them to refuse to pay the bonus.
I have screenshots of his interaction with their chat support, plus screenshots from the actions necessary to qualify for the referral bonus. At this point I am less concerned about receiving the {$15.00} bonus for me and {$5.00} bonus promised to him and am more concerned with how they are conducting their business and purposefully tricking people into believing they can receive any bonus for referring new customers. It is a fraudulent offer, at best, in my opinion.
I can certainly provide more detailed information if necessary, please let me know if I can provide anything else you may need. Thank you for your time and assistance. ( The screenshots provided are from my husbands account as I have been locked out of my own CashApp account since complaining. )
|
| 06/30/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
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I am XXXX this complaint against Cash App. I have filed a few disputes with this company and they have violated my right every time. The past three disputes that I have dispute were unauthorized transactions and cash app never even investigated and when I gave them proof of them being unauthorized they didnt care. They also didnt give me adequate documentation of what they used to make the determination on my claims I let it go the first two times but this is now the third and also right after denying my dispute they closed my account. I am hoping someone could help me.
The first was for {$25.00} when my debit card was used at a gas station a few miles from my house. 1 I dont have a car. 2 I called said cash station and they said that I was a male who used my card and they will fully cooperate with what ever my bank need to issues a refund. Cash app never disputed the charge.
The next one was for {$20.00} a few months prior I order something off a website well apparently they kept my card info and months later after changing their name and website randomly charged my card. I found similar stories from people this had happened to and sent that info to cash app along with everything that I found out to show them that I wasnt the only person and once again there didnt even investigate The last one was for {$39.00} when I got charged for a subscription that I cancelled. I showed cash app the cancellation email stating I canceled that subscription and cash app ignore my dispute and closed my account. And then I emailed support to file my dispute again and find out why they closed my account and they denied my dispute without proper investigation.
Total of {$86.00} All three times I asked for documentation that they used to determine the outcome of my dispute and every time they only sent me a copy of the charge nothing else.
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| 06/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Trouble using your card
- Account sold or transferred to another company
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Web |
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I want to file a complaint against Square. I have a small travel company located in the XXXX XXXX. We have been using Square for over 6 years. When the pandemic hit, we had lots of consumer refund requests and we didn't have enough staff to process everything on time. There were some clients decided to file a credit card disputes with their credit card company. I totally understand their decisions. Because of the disputes went to Square. Square decided to put a reserve on our account, which 40 % of all sales volume. I actually understood their decision as well because of the credit card disputes we had.
However, as of XXXX this year, we issued more than XXXX XXXX to refunds to clients and the credit card disputes have almost disappeared. We hired new staff and tried to take care of every refund requests. But Square still keep the reserve on our account. This is becoming more and more concerning to us.
For example, we only receive 60 % of the clients ' payment when they make a booking with us, and when they come back in 4 month and decide to cancel the trip, we are supposed to refund 100 % of the payment minus a little cancellation fee, but Square haven't even transferred us their payment. We still only have 60 % of the total payment but now we need to refund almost 100 % of what they paid! These similar transactions are draining our bank account!
As of today, Square still keeps 40 % of our sales revenue, and the amount they are holding now is {$120000.00}.
I believe our business is just one of hundreds of thousands facing the same problem, I demand Square to take the correct action and refund our reserve right now. I will share my experience with all regulatory bodies until they do. If anyone have a similar experience, please feel free to contact me, and we can together form a stronger force against this unfair treatment.
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| 09/08/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Older American |
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To whom it may concern, I am writing to bring light to unfair business practices by Cash App that have caused me significant stress and financial hardship. On XX/XX/2023, I initiated a transfer of XXXX XXXX from my Cash App account to my XXXX XXXX XXXXXXXX account. Cash App confirmed the transfer would take XXXX business days.
After XXXX days passed without the money appearing in my XXXX XXXX XXXXXXXX account, I contacted XXXX XXXX XXXXXXXX, who informed me that Cash App never initiated the transfer on their end due to a 'computer issue. ' However, the money was also removed from my Cash App account, leaving me without access to my funds.
I have made multiple attempts to contact Cash App by phone and chat to resolve this issue and locate my missing money, but have found their customer service essentially non-functional. Their phone line does not connect, and their chat bot provides unhelpful automated responses without addressing my specific problem.
Essentially, due to technical errors on Cash App 's part, my money has vanished, and I have no way to access or recover it through their customer service channels. This has caused me significant financial distress, as I am unable to pay bills and expenses.
Cash App 's lack of reliable customer service and failure to take responsibility for errors that affect users ' money is unacceptable and unethical business conduct. I urge you to look into their technical issues that lead to funds disappearing, as well as improve their customer service response so users like myself have a way to promptly resolve problems. No customer should endure the stress and chaos I've experienced trying to access my own hard-earned money.
I look forward to a satisfactory resolution of this situation by Cash App. Please feel free to contact me with any questions.
Regards, XXXX XXXX XXXX
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| 02/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American, Servicemember |
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On XX/XX/2023, I was experiencing problems with my XXXX XXXX. I did a XXXX search to obtain the telephone number for XXXX support, and was provided this number ( XXXX. I called the number, and spoke with someone, who said that he was a member of XXXX XXXX. During the course of our conversation, I was told that my XXXX were still under warranty, and that I would be receiving a replacement in the mail at no cost.
In order to verify my address and identity, I was asked to provide a credit card for that purpose. My credit card was not available at the time, so I was asked if I had Cash App XXXX XXXXXXXX. Even though I was repeatedly told that no money would be withdrawal from my account during the verification process, the person pretending to be an XXXX employee manipulated me into making the following fraudulent transactions : {$1400.00} unauthorized withdrawal from my XXXX XXXX XXXX XXXX account.
{$410.00} unauthorized withdrawal from my Cash App account ( see attachments ).
Under the circumstances, I had no reason to believe that the person I called was not an XXXX employee, and as a result, I was manipulated into using my Cash App to make the above mentioned fraudulent transactions. I filed a dispute with XXXX regarding the {$1400.00} unauthorized transaction, which is currently under investigation ( see the attached XXXX emails ).
With regard to the {$410.00}, I am requesting that the Consumer Financial Protection Bureau investigate the {$410.00} dispute with Cash App and take appropriate actions. In accordance with the Electronic Fund Transfer Act, the transaction was fraudulent, and therefore unauthorized. The relief sought is that Cash App credit my Cash App account in the sum of {$410.00}, the amount of the fraudulent transaction. For questions or additional information, I can be reached at ( XXXX ) XXXX.
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| 07/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Confusing or missing disclosures
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Web |
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Hi there, My complaint is about Square ( the payment processing platform ). My college roommate and I started a XXXX XXXX about 5 months ago and we have done everything completely by the books. We have all of the proper licensing and insurance. We opened a square account on or around XX/XX/23. Square allowed us to set up an account and start receiving payments. We then got an email on XX/XX/23 that our account had been permanently deactivated. When we called support, they said they could not provide any reasoning and that they are holding our funds for 120 days. They also stated that we could set up a new account with a new email to fix the " problem '' that they could not disclose. So, we set up a new account, and again started taking payments. Our second account was set up on XX/XX/23. We then got an email today XX/XX/23 stating that our account has been permanently deactivated and that the {$1000.00} + dollars in payments that we received are being held for 120 days. As a small business this is devastating to our cash flow. Not only did they mislead us by saying we could create a new account to fix any issues, they allowed us to receive payments in both accounts BEFORE telling us that our account is deactivated. I called once again to find out why our account had been deactivated, and, once again, they stated that they could not give me any reason. So now, our business will suffer financially while they accrue interest on our hard earned money. Why do they have to hold our money for so long? Why do they not offer a reason? A simple search on XXXX or XXXX will lead you to find thousands of cases just like mine where square has shut down a small business account and withheld their funds without reason. Many of these businesses end up going bankrupt because of this predatory practice. PLEASE help put a stop to this.
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| 05/12/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
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I just started my towing business and the way it works is, when XXXX calls me, they need me to pick up a car from a impound lot. They send a virtual card for me to pay with ( or I pay with my cash or card and just charged the virtual card to square and the money should go to my account. ) Square thinks I am performing fraud and asked me for information and froze my account. I sent all the information including my business EIN, details of my business, all other proof they asked for and gave them access to my bank account.
Within minutes I get a message that states they will deactivate my account and hold my money for 90 days.
I called but after going through the prompts it says, they will reach me through text to get me to the right representative and just hangs up. I called so many times and all the options lead to that. No text comes. I go online to chat and the chat is greyed out and the option to call is the only one available and I try that and it is the same number and I get the same response, where the automated person just tells me to expect a text and hangs up. No text comes. I am stuck in a loop and they stole my money.
I am still new and learning how to get paid from XXXX so that money they have is MY MONEY that I used to get the cars from impound lots. I have receipts from the impound lots. Now I have worked for a week, XXXX is still setting me up and is paid out at a later date and Square ( which is suppose to help my business ) stole my money, so this week I made over NEGATIVE {$2000.00} ( not including maintenance and gas. ). I am a new business it took everything I have and loans just to start. You didn't steal my profit you stole my money!
I've included multiple receipts from impound lots and release forms from the company that contacted XXXX. I don't know what else there needs to be provided.
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| 10/19/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I used cash app for my paychecks to be direct deposited. On XX/XX/2023 my phone was stolen by an associate of mine. I captured the individual on camera coming out of my house using my phone on XX/XX/2023 at XXXX XXXX at XXXX XXXX there was a code requested from cash app sent to my phone. Then at XXXXXXXX XXXX my cash app pin was reset and at XXXX XXXX all the money in my cash app was sent to someone I do not know by the name XXXX XXXX XXXX ''. When I woke up and noticed my phone missing I viewed the person on camera with my phone and went to their house and ended up getting my phone back from them. That is when I seen they made the transaction of all my funds in the amount of {$1200.00}. I contacted the police and made a report and made a claim with cash app. Cash app denied my claim saying that it was authorized. After submitting all the information I had to the detective working on my case this person was arrested, charged and prosecuted with the theft of my phone, cash app card, ID and the money in the amount of {$1200.00}. I then submitted another claim providing this information to cash app on XX/XX/2023 and they claim they denied my claim again and sent me an email on XX/XX/2023 but I never received any claim denial from them on that date or any correspondence in regards to the latest claim I submitted on XX/XX/2023. It is clear from the evidence I have that I did not authorize this transaction and according to cash app 's terms and conditions I should be fully refunded for any unauthorized transactions but they are refusing to approve my dispute even with the police report showing the person was charged and prosecuted for stealing this money. I need help with getting this money back. There is no one that will help me with getting this money back from cash app. I have nothing left I can do. Please help!!!
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| 07/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/2022, I got a number off XXXX for Cash App, they were not cash app, they were pretending to be cash app. As soon as the call was over, I realized I had been scammed, I contacted cash app by message in the their app, they told me their was nothing they could do all the transactions had been completed, XXXX message them, I called them dozens of times. They continue tell me authorized the transcations. They never did anything to help me recover my money, they didn't investigate the matter. I have phone records and the search from when I got the fake number.I wasn't never able to speak to anyone who could liste to me, I was always told that information would be available to me after the investigation was over.which no information was available to me.The scammers sent money to a bank., I called the bank, they said cash app was suppose to dispute it with them. I was scammed out of {$11000.00}. On XX/XX/XXXX I received my statement from cash app, I went through the statement and their was {$15000.00} in completed charges, I didn't know that until that day. I didn't have that much money in my acct, I didn't understand how their could be {$15000.00} incompleted charges when I never had that much money for them to take. My acct never said negative. It says {$1.00} available.I don't understand how I could be scammed out of that much money and not be able to speak to someone who has answers, this is unacceptable. There is a federal law I read about called regulation XXXX, that's suppose to protect consumers from this type of problem.I have documents, phone records, and records from XXXX search as evidence of what happened to me.I hope someone can look into this further to help me recoop my money back..I 'm really having a hard time understanding this situation but I know there is laws to help consumers like me.
|
| 04/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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Over XXXX $ worth of charges to my cash app card that was tied to my bank account by a company called XXXX XXXX XXXX XXXX XXXX. These are unauthorized charges to a social casino. I was instructed by cash app to file disputes for these charges and there are lots of them most are only XXXX $ and up to XXXX $ at a time. So there is a ton I was told to dispute each transaction which took forever but then the denied them, they told me to refile the disputes 2 more times but still denied them. I contacted the merchant ( XXXX ) they have instructed me and emailed me back stating they are not disputing the refunds they simply are waiting for cash app to send the charges back to them and they will refund them back to cash app and then they can release the funds back to me. However, I can not get anyone from cash app to help me. Everytime I call, email or chat with cash app they are just giving me the runaround. They say XXXX needs to initiate the refunds, XXXX states cash app needs to. Meanwhile as I live in XXXX XXXX tn where we were just hit with a EF3 tornado and left in peril I tell you this is ridiculous. Ive shared all the information from the merchant with cash app. Im told a supervisor or manager will reach back out to me but I never hear anything, I call and email but only response I get is a standard email that accomplishes NOTHING. I think its because there are so many of the transactions that neither cash app or the merchant want to take the time to actually issue the refunds. Thats my guess. However the merchant has emailed me several times telling me that cash app can reach out to them directly to facility the refunds but hasnt received anything from them. Im attaching some of the charges not all because its so many but they have all this information and including the email responses from the merchant
|
| 10/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Older American, Servicemember |
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My Daughter used my cash app card to order boots. When I got home I looked at her purchase. XXXX pairs of boots XXXX XXXX for {$120.00}. To good to be true. I checked the site she ordered from. It came up as a scam site. With a tag of untrustworthy, with multiple complaints of non delivery. I had her cancel her order. She did within an hour. I followed up by calling cash app. The representative I spoke with reversed the transaction. The scam merchant forced the transaction after responding to the cancellation with a notice that I would be contacted soon. I contacted cash app support and filed a dispute. Since then I have filed numerous disputes all to no avail. I have provided screenshots of the cancellation along with the date I personally cancelled it. XX/XX/XXXX. The merchant acknowledged the cancellation, which I also sent in a screenshot. The merchant insisted on sending the merchandise, trying to assure me Id be satisfied with the product. I continued to cancel over and over. After multiple cancellations from me the merchant told me that the items were delivered. By XXXX, however the postal worker acknowledged that no such delivery was ever made. To me or to any of my neighbors. Now the merchant is questioning whether I missed the package, because its small and might not have seen it, and to check that no one in my home signed for it. XXXX pairs of boots are not small. I have sent screenshots of all the information provided by me and by the merchant. Yet my disputes are continually denied. Now this merchant has notified me that they sent the wrong merchandise, and its now my responsibility to find and return it so they can send the right order. All of which is captured in screenshots sent to you. Tracking number has been entered into XXXX tracking system. Package doesnt exist. Screenshot included.
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| 09/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
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On XX/XX/2023 at XXXX XXXX, I started a Cashapp transaction to my niece. The money was removed from my attached XXXX XXXX XXXX account on XX/XX/. When I checked with my niece to see if she received the {$100.00} I sent, she informed me that she neither received a notification of this transaction nor the {$100.00} I sent. I verified that I had send the Cashapp to the correct user name and we checked my niece 's Cashapp and XXXX XXXX XXXX account to ensure that the money had not been received.
I called Cashapp several times over the following days to try to find out where the {$100.00} had been sent. I was advise to request a refund from my niece and have her decline it so the transaction can show up. While the refund request showed on her account the original transaction did not and she still did not receive the money. When my niece tried to resolve issue on her end she was told to change her Cashapp name to solve the issue. This effort did not resolve the issue.
At this point Cashapp advise that I file a dispute with my bank, XXXX XXXX XXXX. I file a dispute with XXXX XXXX XXXX on XX/XX/2023. I received notice on XX/XX/2023 that XXXX XXXX XXXX was unable to return my funds.
I contacted Cashapp again on XX/XX/2023 to inquire how to file a dispute with Cashapp since transaction took place on their platform. Not only was I told I could not file a dispute the support agent on the Cashapp chat disconnected the conversation with me, while I attempted to ask follow up questions causing me to have to start the conversation over with a new agent. The second agent disconnect the conversation as well without allowing me to dispute the transactions.
I would like the CFPB to look into this situation to find confirmation of where the {$100.00} was send and have Cashapp return the funds to me.
Thank you
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| 09/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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|
Web |
Servicemember |
|
XX/XX/2022, my boyfriend, who I am now the caregiver of. A little background information is last spring we got into a horrific car accident and he lost both of his legs. Since i I had to write my job so he didnt have to move into an assisted living facility. We have an apartment at the VA and life has been ac struggle to say the least. He finally was allotted {$100.00} to pay his caregiver which he sent me via cash app. Well he was not aware that I had changed my cash app since I no longer had access to my former company email. That email no longer exists ( I called my old job to see if they could deactivate my email once again but their IT guy would charge them more than my {$100.00} earnings ). So since I cant get into this email or the phone number ( my company cell number that has been disconnected or changed ), Cash App basically told me there was nothing I could do to rob that they could do to get into this account. I even sent the XXXX, without her request, but trying to be proactive, a copy of my drivers license, a pic of me holding my license, ac picture of my passport and a copy of my social security card, to which they said absolutely nothing. They wont even send the funds back to XXXX XXXX ( sender ) so he can send them to the correct account. So this {$100.00} is just sitting in limbo ( he sent me {$5.00} extra dollars so I could get the entire {$100.00} after the cash app fees ). Please help me. Ive spoke to for costumer service representatives ( XXXX over their chat feature and XXXX over the telephone ) and XXXX XXXX via email without any resolution.
My old cash tag was : $ XXXX Amount : {$100.00} Transaction Identifier : XXXX Sender : XXXX XXXX Cash tag : $ XXXX Thank you for your help and your time.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX XXXX XXXX XXXX
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| 01/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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|
Web |
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Hello, My name is XXXX XXXX I am a business owner in XXXX XXXX Ca, I have been using Square to receive payments from my customers for the past few years. I had a customer dispute a charge for a service I had rendered. Upon the customer setting the dispute into motion XXXX then deducted the disputed amount from my account and have been holding these funds ever since. I was then told by XXXX to contact my customer to resolve the issue. They then told me once the customer cancelled the dispute, for me to inform them of this and they would then confirm that with XXXX and my money would be promptly returned to my account.
I then reached out to my customer to find out the issue. There was a misunderstanding on their part and so upon speaking to them and resolving the issue they then called their bank ( XXXX ) to cancel the dispute the same day they made it ( XX/XX/XXXX ). I then on that same date notified Square of this. I was told by numerous representatives there that they had all the information they would need and that in 3-5 days it would be placed back in my account. 3 weeks later this still has not happened. I have spoken to so many different reps there I have also provided proof from XXXX themselves that this issue has been resolved and still nothing has been done to return my money. I only get the line that they are going to escalate the issue. It has even gotten to the point that the customer has offered to pay me again because they feel bad about it all. So they are offering to pay me another {$2600.00} just to make me whole. This issue has taken up a lot of my time not to mention has thrown my bills and finances into total chaos. I just felt I needed to file this complaint against this company as I feel I am being taken advantage of.
I thank you for your time and help Sincerely, XXXX XXXX
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| 11/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
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I recently open an account with Square for my consulting firm to process payment. With in 2 weeks I process over {$10000.00} with square because of the recent volume of payment square ask to verify some transaction and my information. On XX/XX/2022, Square account service sent an email stating they review the information man account is back to normal and my funds will be transfer into my bank account. On XX/XX/2022 I check my bank account and notice the funds were not deposited into my account So I decided to reach out. I spoke to a representative this morning and he told be yes he saw the email as well and he place a ticket so everything can go back to normal. An hour letter I received and email stated my account was restore and I can do withdraw money, which is great. I continue to process payment for my coaching program and a few hours later, I got an email that my account was closed down and my funds will be held for 180 days. I immediately called Square account support and tried to get matter escalated. I spoke to name XXXX, she stated this issue has to be an error and she opened a case # XXXX. This issue has cause me to now become depressed. I been operating my business u=in good faith. I have never done any business with square & a sales rep recommended there service. I been a victim of Identity theft In the past and I made it clear to the rep I should online have one account which is this one. you may be aware, it is against federal law in accordance with Equal Credit Opportunity Act to proclaim an adverse action against a consumer. Pursuant 15 U.S Code 1691 ( C ) and you assume civil liability pursuant 15 U.S Code 1691 ( K ). It's unlawful to close my account with no explanation and to hold my funds. I recently open this account less than 25 days ago and I never received any charge backs.
|
| 11/28/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/ I was approached by a man on XXXX dating app. He immediately asked me about the home I had just purchased, and i to, d him I was interviewing a handyman later in the day. He asked what jobs I needed a handyman for and I told him. He immediately said that state law says a licensed contractor and licensed electrician had to do those jobs, and that he was both. He offered to come look at what needed to be done, so I didnt get ripped off He came over for lunch and immediately started pointing out electrical hazards. and dangerous situations He showed me fake paperwork that said he was a licensed, insured contractor in Missouri. For construction and remodeling homes. He wrote a big elaborate description of all he would do, and asked for XXXX dollars up front for supplies. He said he would start the next day. He wanted to be paid through cash app. I transferred the money from XXXX XXXX to cash app, and thinking I had purchase protection I put in the subject line of cash app that it was for supplies for the remodel.
He did not start the next day. The only thing he started was asking me for more money. For 2 or 3 days he hounded me non stop trying to get more money from me, and when I finally said Id not give him another dime until the job was done. He got belligerent, angry, and loud with me. I told him I just wanted my money back and Id find a contractor who would show up and do the work.
After that he just became a distant memory. He changed is number and disappeared. I contacted both cash app and XXXX XXXXXXXX and they both told me I was out of luck.
I truly believed these banks were here to help people li, e me from being scammed. To, offer us protection from predators. Im XXXX XXXX XXXX, XXXX, and unable to fight for myself.
Both financial institutions blew me off like I was nobody.
|
| 05/21/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
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Web |
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I opened my Revision Learning Square account in XX/XX/XXXX to continue invoicing customers under my new business. ( I was a sole proprietor before. ) After sending my first Revision Learning invoice for college admissions services, I decided to also open a Square Business Checking account and Square Business Savings account shortly after. On XX/XX/XXXX, I got an email from Square notifying me that my account had been suspended ( no reason specified ) and access to my funds had been locked. It linked the Square Payment Terms. The only reason that might fit was that my services are unsupported. This is confusing, as I provided more than $ XXXX of the same service this past fall without any issue. I also know of several other people who provide the same services without any issue. I wouldve been happy to provide additional context about these services if Square had reached out to me ; instead, they suspended my account without any warning. I reached out to Square multiple times in the past month for clarification and was repeatedly told to refer to the email ( which did not explicitly state the reason for suspension ). I was also told to only email, as phone calls are reserved for customers with an active account. However, whenever I email ( I've tried numerous times at this point ), I get a clearly copy and pasted response telling me to refer to the email on XX/XX/XXXX. I do not want to do business with Square moving forward. However, I am concerned about the $ XXXX of my business 's money that is locked in my Square account until XXXX. Most of this money was transferred into my Square Savings account and not even processed by Square. It is essential for me to have access to that money to continue running my newly-opened small business. Attached is a letter I sent to Square within the past month.
|
| 05/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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Cash app states they had a technical issue between XXXX XXXX and XXXX XXXX. I already submitted a complaint but they took more money out of my account yesterday and they are giving the same reasons why they are just taking various amounts.
My account has had transactions cancelled by cash app since XXXX XXXX. They have cancelled the XXXX transactions and these cancellations total {$500.00} after I added up all the cancelled fees. I did not cancel nor request to cancel any payments and I have received every order I placed through XXXX and after every transaction, my account balance reflected the money I spent. At no time did I have a higher amount in my account.
I have never been notified of these cancellations or the technical error. So far, cash app has taken {$190.00} since XXXX XXXX under the claim of technical issue. I have never received any emails about this issue.
A specialist was supposed to contact me 3 -5 days ago, I have no emails from cash app support or a cash app specialist. None of the representatives will provide me with a list of transactions that were affected by the technical issue and they will not disclose how much more money they will be taking. I can not close the account until this is resolved because I won't have access to complete this complaint.
I also can not keep track of how much they are taking because the notifications pop up as an updated charge and then go away, I was able to screenshot one of the notifications. The transaction was paid for XXXX XXXX, cash app cancelled it at some point without notifying me. On XXXX XXXX {$51.00} was taken out of the account. Again, I don't know how many transactions were affected but this is taking money that I am currently earning and now I can not pay my rent because cash app keeps taking money out of my account.
|
| 02/02/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
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Web |
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I must have used my card at a compromised payment terminal ( i.e. credit card skimmer ) sometime in XX/XX/XXXX. This week ( beg on XX/XX/XXXX & continuing thru XX/XX/XXXX ) my entire cashapp bal has been drained & now overdrawn. Cash app allowed transactions from 7 different suspicious merchants that I've never heard of ( 32 charges totaling {$840.00} ). Cash app denied my dispute even tho some charges came in after the card was reported compromised. Many of the charges are duplicates that came in within 2 mins of an identical charge. Cash app sent docs of the denial of claim that showed the charges I was disputing hit the new card ( issued on XXXX after I reported my other card as compromised ). I didn't have the new card nor knew the new #! I have been given a repeated run around from cashapp support.
Here is a list of all of the fraudulent transactions : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 11/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/XXXX I contacted a seller via XXXX XXXX. The seller was selling a mouse for my PC and I arranged to meet with the seller now the item was new inbox meaning it was still wrapped in the plastic. while I was there nothing with the item looked out of place the plastic was intact Etc so I paid the seller via cash app and then headed home which was about 10-15 minutes away. Once I got home I removed the plastic and open the box getting ready to set up the mouse. When I opened the box I did not find a PC Mouse I found ripped up paper and small Pebbles shoved in a box.
I've never dealt with such a situation so I went to cash apps website to find out what to do.
https : //cash.appXXXX In this document cash app lists what to do ... however this section is an issue.
How do I File a Dispute?
If youve already contacted the merchant and are unable to resolve a transaction, you may be able to file a dispute. To file a dispute for a Cash Card transaction, you will need to select the transaction in Cash App. To do so : 1 Tap the Activity tab on your Cash App home screen 2 Select the transaction in question and tap the in the top right corner of the screen 3 Select Need Help & Cash App Support 4 Tap Dispute this Transaction.
# 4 does not exist ANYWHERE in app where they send you just to get rid of you. This leaves no where to even submit a dispute.
After reading thru the above link I reached out to cashapp tried to explain to there support what was going on, seller changed contact info so no way I can reach them. that seller was scamming people with there app and i was basically told they wouldn't do ANYTHING not even open a dispute or investigate doing nothing. I have reached out to them serveal times o. This matter and get same cookie cutter responses basically telling me oh well.
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| 02/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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Monday, XX/XX/XXXX, a company named XXXX XXXX XXXX XXXX, took out {$80.00} from my cash app account. I immediately alerted Cash App but as expected they could care less about consumers and cater to the fraud/ scammers and thieves. After searching this XXXX XXXX business I come across their information on the XXXX ( not accredited ) and I was able to get a contact email.
I emailed asking them to refund the money they fraudulently stole from me immediately. The customer service person responded and provided me with some information as to an insurance policy. They were trying to use deception by accessing my personal insurance as well as manipulate the documents. It was so obvious I really did not have to run the documents provided to see the original documents but I did anyways : my hopes were to prove to cash app that this company is a scammer and has access to my identity. Moreover, forging my signature on documents as if I were to coward down and allow them to get away with it : However, cash app didnt respond and after I called XXXX XXXX out on, a forged document, identity theft and stealing money from my account, the responses I got was, we understand your confusion and to make it right we will send you a check via mail with your address we have on file Ive been dealing with identity theft, fraud and just about everything that comes with the storm since XXXX. Non stop, letters, denials, attorneys, trauma and the list goes on. I really just want to be left alone so I may finally heal and find/ build my own personal identity for once.
It never ends, and I am wondering is this living even worth it anymore? Creditors dont believe me, reporting agencies could care less, third party reporting companies are just as worthless with so much information that is not me. No one listens.
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| 12/18/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Servicemember |
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I shopped with Afterpay ( pay in 4, no interest ), for quite a few orders, mostly in XXXX and XXXX this year. They pay the full order total to the merchant, XXXX, for example, and I pay Afterpay 1/4 every 2 weeks. I used the service many times, and almost always paid afterpay the whole balance way before it was due. So, I returned quite a few items to the merchants directly, packaged, took to XXXX to mail, etc. When the merchants refund the money, it goes to afterpay, who has an incredibly confusing way of refunding, if you haven't paid it all yet, then afterpay is supposed to deposit into my cash app. Since my orders were paid in full, it should've been the whole refund amounts, no formula needed. I recently realized, they are not actually putting money in my account, just pretending to. ( I'll include lots of proof ). I even kept a XXXX balance on Cash app, just to be certain, and sure enough, 2 different " refunds '' were put in my cash app, and my balance was still XXXX. I even have emails from afterpay, saying the refund process is failing, and they want all my banking information to try again. Only after weeks of CASHAPP and afterpay " support '', me proving at least a dozen times what was happening, did I finally receive the two smallest refunds. I am starting to think cashapp and afterpay are perhaps in on it together, because it's pretty obvious the refunds are bogus, and cashapp support constantly responds with some random answer that literally has nothing to do with my issues. I'll send screenshots, but even the afterpay " refunds '' don't look like refunds. Any refund I've gotten when I didn't use afterpay, has a +in front of refund, but afterpay either crosses out the amount, or just puts the word " refund '' but does not add money. I'll attach lots of proof.
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| 10/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Trouble accessing funds in your mobile or digital wallet
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Web |
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On Sunday, XX/XX/XXXX, I attempted three times to use my Cash App debit card to send {$1.00} to XXXX to clear up a balance due with that company. The transaction was declined three times and the only explanation given on the app was that it was done for my protection. When I contacted cash app through their chat feature, I was told that I would not be able to use my card. I then asked why my card had been suspended and explained that this had some very serious consequences for me in terms of Getting By day today. The person I spoke with and his colleague both repeated the same line that they had no further information to add and that I should read the terms of service. I called the customer service line shortly after it opened at XXXX XXXX. And spoke to another person who repeated to me again that they had no information to add and that I should read the terms of service. I spoke to the night manager, and was told the same thing. For sending funds to one of their competitors, and I asked why they had no problem with me receiving funds from XXXX, and that to a reasonable person this might smack of Restraint of trade. The night manager told me that I could expect an email Within 15 minutes approximately from her Superior. I received an email from the managers Superior, identified only by the name XXXX, and was told that I would not be provided any information and that I find another alternative means of paying off the XXXX debit. I once again said that this was a catastrophic decision for which I have been given no explanation and that I needed her to put me in touch with someone who would with the authority to grant me relief from the catastrophic consequences of their company 's decision. I received a curt reply telling me that there would be no further Communications.
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| 11/15/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I opened a Cash App account 2 or 3 years ago and never had any issues. In XX/XX/2022, I got XXXX in XXXX XXXX, GA. I had a roommate that stayed with me at my house in Florida. After I was XXXX, she took my car and went back down to my house, which I really didn't anticipate she would do since I wasn't there. She got into my belongings and found where I kept my account numbers and passwords. She changed the passwords and the recovery information so I was locked out of my accounts. She took around {$10000.00} from my XXXX XXXX XXXXXXXX account which has been resolved. She also took a total of {$1100.00} from my Cash App account. I was given this amount from the first representative I spoke with on XX/XX/2022. Unfortunately, I did not become aware that this had been done to me until around the latter part of XXXX, which is why I was reporting it outside of their 60 day policy of disputing a transaction. Since XX/XX/2022, I have contacted Cash App support at XXXX ( XXXX ) XXXX three other times with the representatives telling me it was being worked on. I thought this was strange because I was initially told I would hear something within 10 days and the case had up to 45 days to be resolved. They had never asked this entire time for any documentation from me ; so I asked them if it would help if I sent documentation to show what happened. They said yes, so in XX/XX/2022, I uploaded documentation to prove my story. I had to send it twice as they said they did not receive it the first time. Finally, on XX/XX/2022, I was told the case had been denied but I never received anything in regards to this via my email. I believe they are trying to string me along hoping I will just give up and go away. I only want my money reimbursed to me. I thank you for any help you can provide.
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| 09/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Trouble accessing funds in your mobile or digital wallet
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Web |
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I am writing to express my extreme frustration and concern regarding an issue I have been experiencing with Cash App today.
Today, at approximately XXXX XXXX, I initiated a transaction to load money into my Cash App account. Typically, this process is instant, and the funds are available for use right away. However, it is now XXXX XXXX, and the funds have still not appeared in my account. This delay has caused me significant inconvenience and distress.
In my attempt to resolve this issue, I have taken the following steps : 1. I reached out to XXXX customer support, and they confirmed that the issue lies with Cash App.
2. I contacted XXXX XXXX XXXX, and they also verified that the problem is related to Cash App.
3. Upon searching for information about Cash App today, I discovered that there have been reports of Cash App being down.
My frustration is compounded by the fact that I tried to contact Cash App customer support, but the phone number provided on the back of the card directed me to use the app for support. Unfortunately, due to the server being down, I can not access the app or get the help I desperately need.
I understand that technical issues can arise, but the lack of communication and transparency in resolving this matter is deeply concerning. I rely on Cash App for various financial transactions, and this unexpected delay has disrupted my financial plans.
I kindly request that you investigate this matter urgently and provide me with a resolution as soon as possible. It is essential that the funds I loaded are credited to my account without further delay.
I appreciate your prompt attention to this matter and hope for a swift resolution. Please reach out to me to provide updates or request any additional information you may need.
Sincerely,
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| 06/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Confusing or missing disclosures
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Web |
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I filed a complaint with BBB on XX/XX/23 and XX/XX/23 as well as reaching out to square multiple times to keep being told somebody is going to reach out to me and for it to never be done! This is the second time in two month they have decided to review my account once i have received bigger orders and transactions! The first time money was transferred to an account that was removed a while ago and i was told its nothing that can be done that was {$5000.00} lost now they have deactivated my account, all of my money is on hold {$6100.00} and they are saying i cant get my funds until XXXX and this is my money to pay my bills, feed my daughter and my family, order inventory to process orders that Im now behind on as well! I keep being told because my account was deactivated ( which they cant even tell me why they deactivated my account ) that nobody will talk to me no supervisor will reach out because the result is final which is bs. My business is registered with the state of NC i have a llc nothing is illegal about my business at all. I feel as if they are stealing my money now and if nothing is done i will sue square and bash them on every social media platform! I just want all of my funds released ASAP i can make myself another website but i will NEVER use square or recommend square to anybody and i have been with them for going ok 4 years! This is crazy that they feel they can even do this. I have been lied to and hung up on by rude customer service. Ive been told its another department thats going to reach out to me in regards to releasing my funds sooner nobody has done so. They responded to my first complaint on here stating someone will reach out to me and havent done so either. Im fed up and just want my money or again i will sue them for everything they have!
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| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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From XX/XX/XXXX to XX/XX/XXXX, I have received ( 3 ), different/unique, fraudulent debit cards opened in my name from CashApp.
Each time I received a fraudulent card, I notified CashApp via their phone support. One of the steps CashApp performs when a user reports fraud is requesting the person on the phone to provide their email address, so the person reporting fraud can be sent a link to upload pictures of the card.
On the 1st and 2nd reports, I would receive this email and would at least feel that something may happen. Despite confirming my information, on the 3rd report I had in XX/XX/XXXX, I was never sent an email.
On the most recent phone call with CashApp in XXXX, I also requested they take further action to prevent people from fraudulently opening accounts under my name with them. I have never used CashApp, but I have been a victim of a data leak. My name, social security number and address were part of a data leak, and I now have these issues to deal with.
XXXX XXXX XXXX was a pleasure to work with. After my initial report to XXXX XXXX XXXX. I have never had another fraudulent card from XXXX XXXX XXXX.
I believe CashApp does not take consumer finance seriously, and are either intentionally or unintentionally negligent. CashApp provides poor customer support, and does not prioritize combating identity theft or fraud on their banking platform. CashApp fails to demonstrate a basic understanding of how to prevent money laundering with know your customer ( KYC ). This is a requirement by the SEC.
Based on the lack of email follow-up for pictures of the card with CashApp, I am certain they have not handled the matter like they have in the first two instances. I have no confidence in them preventing a 4th fraudulent account being open in my name.
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| 06/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
Servicemember |
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On XXXX XXXX I first attempted to put {$800.00} a one time purchase. I attempted this with my debit card ending in XXXX. The online banking app is called Cash app. My bank, XXXX XXXX in XXXXXXXX XXXX denied the this tranaction fur to inefficient funds available. So I never attempted that large amount again. But on XX/XX/2023 when I looking at my ban statement I notice that I had an unauthorized purchase from Cash app for the amount of {$800.00}. I immediately started with the online support chat with customers service. When I didn't get anywhere with the online chat I called my bank. was told since it was a debit card purchase I had to.go through Cash app to get a refund. I immediately called the Cash app customers service number and talk with the representative and was told that there was no such purchase made on XX/XX/2023. But they did see the denied transaction on XX/XX/2023. Even though I sent my bank statement that clearly showed the transaction I was still denied my refund. I attempted many msny times after this to even talk to a supervisor but was told that I could not talk to a supervisor. Later around XXXX XXXX I attempted to call again and magically the transaction appeared in my activities log but still was not credit the {$800.00} or ever refunded the funds back to my debit card. I tried multiple times to correct this issue with cash app but never was successful and still did not recieve my {$800.00} for the unauthorized purchase. I suffer from XXXX and XXXX so it has been very difficult for me at time to get this resolved. I have send screenshots and bank statements that clearly showed the {$800.00} was taken out but never was add to my Online account. I don't know what I can do now to receive the money that I did not authorize to be refunded back.
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| 03/08/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
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Web |
Servicemember |
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I had a square app for a buesiness that I was startingXXXX XXXX XXXX XXXX XXXX XXXX XXXX I opened up a square account. I made a charge on XXXX XXXX XXXX for {$1400.00} this was my own credit card to pay my employees and bills. The next day they suspended my account temporarily until I provided additional information I provided their information plus additional information I gave them a notarized letter saying that there will be no charge back because this was my credit card I charged they reopen my account and I was able to transfer some of it to my linked account and then made a charge to XXXX and then that evening all of a sudden they said we're going to deactivate your account now you have to wait 90 days to get your {$500.00} back this is to protect us against chargebacks I said I gave you a notarized letter saying that there will be no charge back because this was my card and you guys accepted that but now you are not and they said oh well our decision is final and we're going to hold your money for 90 days regardless there is no disputing this our decision is final and they've been keeping my money unjustifiably I said man you guys are going to be held liable because I have a car payment now they repossessed my car because they held my funds that I use for business and they refuse they say our decision is final we don't care about your letter and I told them this was the only charge so I told them there is not going to be a chargeback so what justification do you have to continue to hold my funds after that they stop sending me emails or any correspondence but they keep playing with me everyday sending me email saying instant transfer your money and then it says link disabled but they said I can have my money XX/XX/XXXX which makes no sense I want it now
|
| 05/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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I have read the response from Cashapp and they are lying about what they are telling you. They do not want to give me all my money back, even though they gave me a little bit of it back. They say they put it into my XXXX debit card ending in XXXX and I'm going to have to get the monthly statement for XXXX and you will see there is no deposit from them, not one. When they gave me back the little bit of money they gave it to me on their app. Also the first thing they did was put it in my XXXX XXXX bank account and then took it out of my bank account which I was very upset with XXXX XXXXXXXX bank. How could they do that? I'm in the process of closing down that account, I'm just waiting for cash app to pay me back my money. So what happened was I was sending my brother XXXX dollars through cashapp at XXXXXXXX XXXX Hawaii time and he said he did not get it. Then he said to get it immediately I had to send XXXX dollars so I then sent XXXX at XXXX he still did not get it so I sent it XXXX dollars at XXXX he still did not get it so I tried again and cashapp stopped me from sending money. It wasent until the next day when I noticed that the debit card ending in XXXX was up there and that debit card is not mine and that is where the money went. I immediately took it down. That is where this story stops for this amount of money. The other transaction are N/A. I do have my monthly statement from XXXX XXXX bank and they through a curve ball with their response saying they gave me the money to my XXXX debit card. While I reached out to XXXX for my statements, I don't have XXXX but I will get it. They are totally lying when they say they gave it to be by way to my XXXX debit card ending in XXXX. They owe me And they know it. Why give me half my money and not all of it.
|
| 04/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Late or other fees
|
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Web |
|
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was working with a woman name XXXX who is suppose to be a landlord or becoming a realtor, I was apt and house hunting I was referred to a woman name XXXX XXXX helped people with less then perfect credit.
So I decided to reach out she I took a look at her stuff if look legit plus I met someone who she helped and she showed me proof that XXXX helped her. So after sone talking I sent my payment for the price we agreed on and she kept asking for more and more and I denied I said no so she took my money blocked me and didnt refund. Ive since then filed a police report and contacted cash app and will be contacting my bank.
Cash app is stating I can get my money back even though shes using a whole business cash app under the name XXXX. This isnt ok or fair to keep letting people get scammed. Shes had her account since XXXX so shes had it awhile I also called cash app support and they told me nothing they can do. I spoke with a rep named XXXX he wasnt helpful at all. Im done with cash app after this been scammed a few times no help My police report number is XXXX I gave them her name the app name she does business under her cash app tag and I have pictures of her Ive also filed a complaint with the ftc Im uploading the screenshots of her telling me its XXXX $ and to cash app her then she will get started and Ive heard nothing because I wouldnt give her XXXX $ more she lied point blank period I filled a claim with XXXX which Ill be filing another they responded and said they would be reaching out and Ill attach response to attachments and my response I was scammed from XXXX she didnt help me with anything took my money and did no work for me they are letting her get seat with stealing cash app lets people Scam and didnt help people who are victims with proof
|
| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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On XX/XX/XXXX at XXXX in the morning my cash app account was compromised and someone made over 50 purchases in the matter of minutes stealing close to {$700.00} dollars and sending my account into a negitive status. I reached out to cash app the next day to cancel my card and dispute the charges made against account to only get the run around for the next few days. Everytime I call cash app customer service there is no one that can help me and they basically tell me to do the same things over and over. They keep telling me that I need to verify my account which I do but then when I go to dispute the charges they tell me I have to do It all over again. I even had to get my parent 's involved because when I first started my account I was a minor so my dad had to be on the account as well. They said they could do anything about the fraud because my dads name was still attached and he would have to take his name off before I dispute the charges. My dad call and ended his sponsership but cash app is refusing to takes his name off the account leaving me no way to get my money back that was taken. I found it so disheartening that I can be the VICTIM of fraud and my whole savings wiped out and the customer service team for this company to treat me as if I dont matter!!! I have files other complaint with the XXXX, as well as the FDIC because I refuse to allow this person who stole from me to keep my money and I never be refunded. I'm prepared to take this however far I need to. I am a XXXX XXXX and that money that was in my account was for my books. I really hope that I can resolve this matter but I really feel like I am getting no where. and even though my account is closed and card is canceled they are still allowing unautherized purchases to go through.
|
| 05/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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Web |
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Back on XX/XX/XXXX My cash app account was hacked into and {$100.00} was taking off of my debit card that was linked to the app in the process of trying to dispute it, I accidentally sent more money to that account because of how confusing their interface is. The reason it's confusing is because in order to dispute it, you have to click on the upper right part of the screen and essentially request a refund from the person who defrauded you instead of actually being able to file a fraudulent transaction on the transfer of funds. After going back and forth with their " customer service '' I was only able to recover {$140.00} of it of the {$200.00} I was defrauded out of. Flash forward to XX/XX/XXXX, and I get a notification from cash app notifying me that I now have a negative {$40.00} balance. After talking to them, it is because they decided to resend the provisional credit that they gave me from being hacked. They said an order for me to fix the {$40.00} negative balance, I would need to add more cash to the account to bring it to a positive balance. When I've asked them to also look at previous transactions, they say can not look at the transaction history because apparently the app does not track transaction history at all. This is not the first time I've been hacked and got the runaround from them. Their customer service is terrible because it takes hours to hear from somebody and they seem to do the bare minimum to fix the problem, if they even fix it at all, and when you ask to speak to someone higher than them, they either send you to another agent or they drop the conversation entirely or give you a link to their questions of how to use of the app. They are in essence doing more to penalize the victims than they are to actually help them.
|
| 07/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
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Web |
|
|
Im a small business owner, information was reported to the IRS that was inaccurate. When I reached out to cash app/the company to have the info corrected they have not been able to assist me in the matter, they have not been able to verify my identification. Ive asked them to pull my information using my SSN, but they said they cant do that, but they reported something to the IRS under my SSN that was inaccurate. Ive contacted the company on many occasions, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I have been in contact with someone over the phone as well as support through the app, they are not able to talk to me about my account. Prior to this they closed my account for no reason. I believe they have mishandled my information, and thats why my account was closed. As a result of the information that they provided to the IRS I now have to pay the IRS {$11000.00}. They reported this for the year XXXX which was the pandemic and my business was forced to be shut down for over half that year. I didnt have any income from XXXX XXXX. Cash app reported I made earnings totaling {$27000.00} for that year. Cash app is saying that they can not verify me, the information XXXX giving them doesnt match their records. The info they asked for to verify me is my legal first and last name, last XXXX of SSN number and birthday. Even had to send in a pic of my ID front and back and a selfie of me holding my ID, they are still saying that they can not verify me. I even pulled my bank statements and all the cash app payments for that year did not add up to the number they reported. I believe someone has mishandled my information at cash app and I need someone to speak with them on my behalf, because I am not getting anywhere with them.
|
| 07/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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I have cash app account and I've been trying for over a week I have {$200.00} in my account and they close my account for no reason they're making excuses saying I have not been verified I've been using this account for quite some time I ended up getting a new phone a new email and a new device so I have a hard time logging in so I called the company and I asked him if they can transfer it into my linked account that I have on cash app and they refuse to help me to hang up on me they're rude they're playing games every time I call they're making excuses and they're saying that they can not transfer anything it's not successful but I gave them all the information all my personal information and every time they hanging up on me they have me on hold for like XXXX hours and I've done everything I could with customer support I need help they're not giving me my money out of my account and they block it every time I use a cash app and make another one they will not no longer accept me to open another one they keep telling me open a new one will transfer it and they will not help me I need to get my funds out of this account and I can not get it they will not help me out I know my information but they keep saying it's not validated which I know it is because I always write down the same thing and use the same passwords all the time I just not able to access my old cash up account that I was using currently cuz I have a new phone so I can not verify it through my new phone so I called them and they will not help me out it's been over a week now all day long I've been doing this and they will not help me they keep hanging up on me I think they're scamming me for my money I'm trying to get my friends out of this account it's {$200.00} thank you so much
|
| 07/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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Web |
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On XX/XX/XXXX at XXXX I received a notification that someone gained access to my account and to reach out to support if it wasn't me. So I tried to log into my account via my phone number, was sent a code and it said " welcome back XXXX! '' And my name was always listed as XXXX so that is messed up. It asked how I would like to verify my identity before accessing the account and I selected each available option but it just pulled up this random person named XXXX information so the verification stuff was sent to that person, not me, the original owner of the account. I contacted support and explained all of this and they just kept saying the same thing over and over again. " You need to finish setting up your account, let us know when you've done it. '' I would say, I've tried all of that, what's the next step? '' And they just repeat it over and over again until they disconnect the chat because they, " can not help me and can not say anymore on the matter. '' I asked why and they said, " like we said, we can not help you with this matter but I'd be happy to help with anything else. '' Just over and over again, not explaining why or anything. I tried chat support four different times and got the same thing each time. So I went back online to try to select, " this isn't me '' during the sign in process when XXXX email pops up and then it just takes me to a screen that says, " for security reasons, you may not create a cash app account. '' No matter what I click, that error pops up. I feel like my information is unsafe and I have no control over this random person having access to my information and Cash app refuses to help me so I turned here because they already have an investigation going for not responding or helping during fraud situations.
|
| 01/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
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|
I established individual CashApp Account XXXX associated with XXXX XXXX Account XXXX in XXXX of XXXX as the sole account owner and authorized user. The preceding was undertaken by me personally in my name and with my Social Security Number of XXXX, address indicated at the top of this letter, phone number of ( XXXX ) XXXX and email of XXXX. I never modified the account in any way after inception nor added anyone else for account ownership or even access.
After disputing three XX/XX/XXXX transactions where both my CashApp balance and connected XXXX XXXX checking account XXXX were debited for the same transaction, which had me paying twice ( XXXX XXXX XXXX XXXX Card Payment of {$7.00} on XX/XX/XXXX ) and thus being due a refund for the duplicate debits. When I requested a refund, instead of issuing credit and fixing the software glitch of a missing reset command, you forcibly closed my account, kept the duplicate debit money and then allowed unauthorized access to my account for over a year.
Why would CashApp allow an unrelated party to take over or basically highjack the account of another customer, and how is this even possible? Did CashApp just oblige a call in request. The only conceivable reason for someone accessing the account of someone else is to accommodate illegal credit transactions, the deposit of stolen checks or accessing payments intended for another party, and subsequently affect unauthorized debit transactions, most likely offsetting back-to-back debit transactions to another account to conceal the theft but possibly even debits similar to those made by the legitimate account owner. The hijackers or those responsible for the theft are identifiable as the same as the beneficiaries of the debit transactions of the account.
|
| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
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Cash App took {$240.00} out of my account after receiving a deposit on XX/XX/2023 When I called to rectify the situation I was told that it was for a merchant I used that they had to pay and it left my account in a negative. They claim that the error only appears on their end after I asked for proof and I asked why I can't see the error on my end in the Cash App transaction history, again they said it only shows up on their end. Furthermore, when I asked why the company did not send a text message or email about the error they said I should have gotten it the same day the {$240.00} was taken from my funds. Also, this " error '' happened between XX/XX/XXXX XXXX XXXX, 2023 They offered to send me a Spreadsheet of my transaction history I accepted. The font was XXXX and hard to decipher. I wanted to escalate to an investigation, but I had to agree first to their policy that if they find I am wrong they will close my CASH APP account. It appears that this can be a SCAM and I'm being bullied by a rigged system. If an error appears on their end the consumer should see it in their app. WHAT ARE MY RIGHTS? How do I know if they are not scamming me? How do they add virtual money to my account and I do not see it, and they don't take it right away? If my account was in the negative why did it take a few hours after a direct deposit for the money to be taken from my account? Why did it happen two months later without any notifications about a negative balance? Why do I have to agree to their policy that if I initiate an investigation and I am wrong my account will be suspended? They only see the error and say it is happening to millions of Cash App users. These are agents in other countries. I would like a refund of my {$240.00} there was no error.
|
| 06/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
On XX/XX/2022 I reached out to Cash App to discuss a transaction upon verifying my identity I gave the representative my legal name which is " XXXX XXXX ''. He proceeds to ask other identifying questions which I answered. The rep then tells me my name doesn't match. So we go back and forth. He tells me to go to my laptop and login into Cash App through the web browser and download the original application, which should show me the legal name I used to open the account. I did that, it was an XXXX spreadsheet that downloaded. I located the legal name section and my name " XXXX XXXX '' was there. I tell the rep again. He puts me on hold and comes back and says he can't help me anymore and hangs up on me. This was a Friday evening so I couldn't get anyone back on the phone until Monday. But on Saturday I tried to reach out to the 24/7 online support. I told them what happened they couldn't help. So, Monday comes XX/XX/2022 I called Cash App again XXXX, you have to wait for someone to call you back. The first rep that call back did the exact same thing as the rep did on Friday but he was yelling in the phone " THERE IS NOTHING MORE I CAN DO FOR YOU '' I call back again the second rep was nicer he tried to help but kept telling me my name did not match. All I am trying to do is figure out how I can get my name situation resolve. No one can tell me who, how or why. I even asked to upload my birth certificate and driver 's license. I do not know what system they are looking at but through Cash App 's own instructions I downloaded the original application with my correct name on it and still could not get any help. This has been very frustrating, not to mention not knowing if someone is trying to hack my Cash App and getting yelled out by reps.
|
| 07/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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|
In XXXX, I contacted Cash App about XXXX unauthorised transactions made on my account all to a merchant called XXXXXXXX XXXX XXXX ' - most of these transactions occured within minutes of each other.
Cash app asked me for all the transaction details for each of the XXXX transactions and I confirmed they were all unauthorised. Cash app initially did not refund any of the transactions. I subsequently lodged a complaint at the end XXXX and they refunded XXXX of the transactions. Since then I have been trying to obtain details from Cash app as to why they refunded only XXXX of the transactions and not all of the transactions. They indicated I approved the transactions for which I asked for evidence of this which they provided a email which simply said I approved them without details of how they came to this conclusion. I recently complained again and they asked for the same details again and then replied to say that they would escalate it and I would get a email response. They still didn't provide the rationale that I was seeking as to why XXXX transactions were refunded but not the others- noting they were all to the same merchant eg XXXX XXXX XXXX and were all unathorised.
They simply replied with information on the transactions but no explanation. When I questioned this there response was that they have closed the case due to me not responding and they consider the matter finalised.
I am seeking compensation for the other XXXX transactions.
It makes no sense as to why the distinguished between the transactions and also given the way this fraud occured on my account I would have expected that Cash App systems would recognise multiple transaction in a short period are likely to be a fraud similar to processes banks have in place
|
| 11/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/XXXX i deposited money. I requested to send a payment to friend for XXXX XXXX but an error occurred and said could not be completed at this time. Fine i would try later. However the XXXX $ wentkissing from my balance even though on my account history of activity no transaction exists to show that my money went anywhere, its just no longer included in my balance the XXXX XXXX I filed requests to chat they claim their recordshows the original payment i attenpted as confirmed and sent. I went to friend saw her history have images showing she has no account activity that added any money from any payment by me to her balance. She does not have my money, her balance proves that it then is missing XXXX $ they claim qas sent to her. But chat support refuses to admit even with proof.. that she diesnt have my XXXX XXXX Fine then i try dealing with them, i tell them no transaction exidys in my re ord. The fact they provide this record to me proves their system is having errors. I demand my money. A policy they have at end of all monthly statements statesthey will credit me my claim of missing amount so i can have access to my money while they investogate. They keep closing email cases opened with specialists, they trick tbeirsystem into allowing them to close out my cases by saying i havent responded in 3 dayys even though i did promptly reply to emails only sent to me that very day. Proof of that as well as prpof of history on both accounts involved and balances that prpve XXXX $ of mine is missing and nowhere to be accounyed for. Chats end abruptly they refuse to help called support hung up on like 3 times and emails get falsely closed by them reporting i didnt reply for 3 days when they just sent emailed that very day. I want my money.
|
| 08/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
My daughter is XXXX. I helped her create an account and I added funds to it. Several transactions totaling {$40.00}. Her original account was $ XXXX and it was set up on her phone number XXXX. She was not able to use or access her account at that time because she was a minor and I was not able to add her to my family accounts. Her phone broke and we no longer can get messages sent to that original number. Her account was never linked to my family account despite me contacting support several times. I had to wait until my son who is XXXX dropped off of my account to add her. She got a new phone and number and we were trying to set up her cash app before school. But it would not let us recover her account. It said she needed to create a new account and contact support. So we did. We followed the instructions to merge her accounts but it would not work because she never had a card for it.
They told her that because I am her parent/sponsor, I needed to contact them. So I did. Again, they had us attempt to recover and merge her accounts, and again, it did not work. I requested that they reverse my transactions and refund the funds and they said they couldnt do that either.
I just wanted my daughter to be able to access her money and use her cash app account. The new account is $ XXXX and her new phone number is XXXX. I can provide her birth certificate and social security card and any other proof that I need to get this fixed. I have spent several days and talked to numerous people and they have told me that money will just sit there indefinitely because she does not have access to the original phone number used to set up her account. They are essentially holding her money hostage because we have absolutely no way to recover the funds.
|
| 06/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2022 I was attempting to replace my debit card on file to another debit card with Cash App. It was not allowing me to complete change it stated invalid debit card number so I attempted several times and still no success. I clicked on Cash App support from there application and was led to customer service representative. The representative fraudulently transferred money to other accounts and to bitcoin stating this is how they fix issues with debit cards that have issues with invalid number can not add card. I had about {$3300.00} in my cash app account and after the fraudulent transactions some of which was returned about {$1000.00} as a tactic to convince me it was legitimate and i would get all my money back once my debit card issue was corrected. He provided a fraudulent call back number that he used to call me back and text me fraudulently about cash app account status. Also {$8700.00} was withdrawn fraudulently from my XXXX debit card on file with several fraudulently transactions. Currently I am disputing those charges as fraud with XXXX but they did not offer a chargeback until they investigated this fraud stating they dont do chargeback since its a third party app. In total i lost {$11000.00} ( {$2200.00} lost from cash app balance and {$8700.00} lost from XXXX debit account. I submitted complaint to both cash app and XXXX bank. But cash app responded within a couple hours stating they can not reverse charges and only way is if I ask the recipient ( the fraudster ) for a refund. The representative asked me to transfer money to someone I had previously transferred money to on cash app so that he could correct the debit card issue but it was his tactic to just transfer more money to other accounts and bitcoin wallets.
|
| 08/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2022 I began using Cash App more than usual. From that date to XX/XX/2022 Cash App virtually cancelled my transaction to specific individual. They gave several reasons for this. Every cancelled transaction they held on to the money stating my bank, XXXX would refund the money in 3 business days. In the Help section of their app it states " Refunded payments are returned instantlyto your Cash App balance if the funds were sent from your bank or Cash App balance. Clearly they don't appear to be doing this. I talked to XXXX customer service to see if there were any pending refunds on hold. They checked several of the cancelled transactions. She said she could see the two {$20.00} transactions. She stated Cash App has to initiate these two as well as the other amounts. Once that happens the money will be transferred to XXXX and the money will appear back into my account in 3 business days. I haven't totaled the refunds owed, but Cash App sat on these funds. This morning, XX/XX/2022 i relayed this information to Cash App. I will list the cancelled transactions and amounts below.
XX/XX/XXXX @ XXXXXXXX XXXX for {$20.00}. Identifier # XXXX to XXXX XX/XX/XXXX @ XXXX XXXX for {$20.00}. Identifier # XXXX to XXXX XX/XX/XXXX @ XXXXXXXX XXXX for {$20.00}. Identifier # XXXX to XXXX XX/XX/XXXX @ XXXX XXXX for {$20.00}. Identifier # XXXX to XXXX XXXX XX/XX/XXXX @ XXXX XXXX for {$20.00}. Identifier # XXXX to XXXX XXXX XX/XX/XXXX @ XXXX AM for {$20.00}. Identifier # XXXX to XXXX XXXX XX/XX/XXXX @ XXXXXXXX XXXX for {$50.00}. Identifier # XXXX to XXXX XXXX XX/XX/XXXX @ XXXXXXXX XXXX for {$20.00}. Identifier # XXXX to XXXX XXXX XX/XX/XXXX @ XXXX XXXX for {$20.00}. Identifier # XXXX to XXXX These transactions total {$210.00} to be refunded.
|
| 08/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I run an mobile clothing business and I used square as my merchant. On XX/XX/23 I had an customer place multiple orders totaling out to {$800.00}. The money was not available in my account but Ive processed multiple payments so I thought nothing of it. Hours later I get an email stating my account is under review and I need to provide documentation. Ok no big deal, provide the docs and then I waited for an response. Didnt receive one by the next day, so I called customer support and was told that all my documents and answers except one had been verified. The customer service representative told me call back at XXXX and it should be cleared. A couple hours later I received an email stating that my account is being closed. I immediately called customer support back and was told that they decided to close my account, but couldnt disclose the reasoning because its an program who runs the information and decides. I believe it was done in error because I havent broken the terms and conditions and there is nothing fraudulent going on. I talked to the customer to make sure it wasnt a chargeback or anything and the customer sent me screenshot of the money leaving his account. So square definitely has the money and are telling me they cant release it until XX/XX/XXXX. As a XXXX XXXX and a XXXX XXXX XXXX this wait time is unbelievable. My square account has never had a chargeback, a fraudulent payment, has had transfers in and out multiple times. I dont understand how or why it was closed, and how they can hold legitimate money for three months. I also was told by a representative that I could refund the money back to customer and accept a different method, but the customer already has the items. That isnt financially safe for me.
|
| 01/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2023, our client made a payment of {$2100.00} towards the total cost of her projects needing done in her home. These projects are to be done in a short time period because she has to have an inspection to sell their home. Funds are supposed to be available immediately but they were not for this transaction. I was notified that there was a review and it would be a day or two until it's available. The next day, it's still not available ....
So I message Square through the help section. They tell me there is nothing they can do and I'll have to wait. I INFORM THEM THAT AFTER THIS TRANSACTION, ID LIKE TO CLOSE MY ACCOUNT DUE TO US LOOSING CLIENTS BECAUSE OF THIS. Keep in mind, we are on a timeline and this is wasting precious time. This money included the funds to purchase material for her jobs. Right as the funds should be made available ..... I get a message about possible fraudulent activity and they are holding the money yet another 2 days. Next day comes ...... I decide to call them. The gentleman was helpful. He reached out to the higher ups and then told me it would be available today XXXX XXXX. I'm still sitting here impatiently waiting. So I call AGAIN. Because at this time, we are about to loose ANOTHER client. Long story short ..... He tells me that it will be ANOTHER 1-2 business days for them to complete the review. In the review they asked questions like " have you met this person '', seriously?? She input the info from the link I sent to them from SQUARE. MULTIPLE TIMES I HAVE TRIED TO HANDLE THIS With THEM. NO RESULTS, JUST LIES, FALSE FACTS AND I TRULY FEEL THEY ARE MESSING WITH ME BECAUSE I SAID I WANT TO CLOSE THE ACCOUNT. I Need MY CLIENT MONEY. NOW. NOT ANOTHER EXCUSE AS YO WHY YOUR HOLDING IT!!!
|
| 08/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XXXX first I used cash app for a transaction it turned out to be the wrong person however this person never accepted the payment I went to cash app and explained on XX/XX/XXXXXXXX XXXX I talked to XXXX was told they'd look into it on XX/XX/XXXX I talked to XXXX told they were working on it XX/XX/XXXX talked to XXXX same thing XX/XX/XXXX XXXX same thing told me I should be aware who I send to XX/XX/XXXX talked to XXXX was going to reach out to their specialty team and escalate my case XX/XX/XXXX was told it could take up to 45 days ok XX/XX/XXXX talked to XXXX and XXXX again going to escalate the case after asking for everything all over again from XX/XX/XXXX to the XXXX talked to no one except the robot on the XXXX the talked to XXXX again asked for all information again same on XX/XX/XXXX when I talked to XXXX since then I have been blocked from support Now I have used cash app in the past and every time I have received an email stating the transaction was accepted I did not receive any that day of XXXX first therefore meaning the money was never accepted I tried explaining this and cash app just ignored it And cash app itself can not come up with where it was accepted therefore my money is out there somewhere Cash app refuses to refund me when I believe it would be their responsibility So who has my {$200.00} not the person who it was sent to Not me Cash app has to have it somewhere and I would like it returned I have also reported this to the better business bureau As I told them I will settle for nothing less than my money returned The case number for cash app is XXXX I would greatly appreciate any help you can give me my money is hard to come by when I receive XXXX And NOTHING LESS than my money returned Thank you
|
| 05/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
In XXXX i noticed money missing from my account and i notified Cash app immediately. There were numerous random amounts. They investigated and originally declined the payments and sent them back to my bank account which is closed due to same problem. Cash app informed me the payments they will refund are for XXXX on XX/XX/200 on XX/XX/XXXX, and XXXX on XX/XX/XXXX. All with notes stating " to XXXX at XXXX '' after informing cash app they're are stil XXXX other cash payments by different users that have still not been put into the dispute, they have disregarded my requests. After 3 weeks i was able to speak to a call rep which informed me the XXXX refunds will infact credit to my cash app account since my bank rejected the refund as it is closed. Again I have been going back and forth with cash app explaining this. Now today I am told by cash app rep that my bank declined it. Which in fact they did not. I confirmed with my bank that these XXXX transactions were paid to cash app in XXXX. No refunds have even been rejected as cash app originally stated the refunds were sent and were not. Somehow now they put in their computer it was bank who declined it orginally which it wasnt. I asked for documentation showing this. As i provided them with documentation these amounts were paid and unauthorized by me through my account For over 30 days i get no response in regards to all payments made to this person 's that all have notes of " jXXXX XXXX XXXX ''. They have failed to include all these transactions in my dispute. And now failed to refund stating it was bank error. Bank confirmed payment but cash app states otherwise. Documentation included. I am refused to speak to disputes or to a supervisor and have been hung up on 3 times.
|
| 08/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Friday XX/XX/2023, I awoke to an email alerting me that a dispute had been filed with another financial institution regarding a payment I had received on XX/XX/2023 through CashApp. The money involved in the previous transaction had been deducted from my account automatically and without authorization and supposedly returned to the account of the sender. I immediately contacted the sender and asked what was wrong. They replied that their account must be compromised and that they had opened their CashApp and noticed multiple unauthorized transactions. They claimed to be contacting CashApp through their support services to try and figure things out. The transaction refunded was for {$5.00}. Within hours I received two more emails claiming that two other transactions on XX/XX/XXXX and XX/XX/XXXX of 2023 were also being disputed and returned to the sender. By that time I had transferred my CashApp balance to my bank and locked my card only to discover that CashApp withdrew the money straight from my bank account, without my consent, to refund the supposed original sender. Both refunds were for {$20.00} each. I know the original payments were legit as they were for compensation of gas money, time and vehicle wear and tear for giving the sender a ride home when they did not have access to transportation at the time. So far I have been defrauded of {$45.00} total. {$5.00} from my CashApp balance and {$40.00} directly from my bank account through CashApp. After reaching out to CashApp support they said they could not comment and offered no help what so ever. It appears they are okay with facilitating fraud. On Monday, I will go to my bank branch to make them aware of this fraud and see if they can be of better assistance.
|
| 06/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I wanted to cash out the {$1100.00} in my CashApp account using their phone app. It defaulted to the instant transfer with fee option. This is not the option I wanted - I wanted 2-3 business days with no fee. I have never used the fee option before. I accidentally tapped the transfer button while on the default instant transfer screen. There was no final step or confirmation before the transfer was completed to confirm that it was the correct selection. I had never used it before and was not aware of this fact. I immediately contacted customer support to try to reverse the action or cancel the transaction but was told it was not possible. I do not think it is fair to consumers to have no confirmation screen in between the cashout page and the execution of the transfer. It happened by mistake, and far too quickly. At the very least, if there is no final step in the process to confirm that the fee option is what the customer wants, the fee option should not be the default selection that comes up. I feel that it is an unfair business practice to not allow consumers to give a final confirmation that they are being charged unnecessary fees. An " are you sure '' type of intermediate step is the expectation when it comes to payment screens, especially online or on a touchscreen phone or tablet, where a person can easily tap a button by mistake. I would like a refund of the fee charged to me. I also feel that CashApp should be required to either default to the no fee cashout option, or else to have a final confirmation before completing the irreversible transfer. The way it is set up currently feels like a trap. It causes customers to pay fees by mistake, with no recourse to fix the problem after the transfer is completed.
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Whoever it may concern, Since XXXX of XXXX, I have been a Cash App customer under the name XXXX XXXX. I am writing to dispute a transaction that occurred on XX/XX/XXXX that was not authorized.
On the date indicated above, my employer XXXX XXXX XXXX XXXX XXXX XXXX deposited {$270.00} into my account. However, when I checked my account at XXXX XXXX, I discovered that the funds had been removed. At XXXX XXXX, I engaged in a communication with XXXX, Cash App Advocate, who informed me, " I see that we were notified of your {$270.00} direct deposit on XX/XX/XXXX at XXXX XXXX. XXXX. Typically, it takes one to five business days for the funds to be deposited into your account. Although we can not deposit these funds any faster, they will be available in your account as soon as the bank settles the deposit. It may take 1 to 5 business days for the funds to become accessible in your account, XXXX.
However, I contacted Cash App on Monday, XX/XX/XXXX at XXXX XXXX and inquired about the status of my funds with XXXX XXXX ID XXXX. The representative informed me that between XX/XX/XXXX and XX/XX/XXXX, several technical issues increased my available balance, which paid for purchases at XXXX, and they deducted funds to cover those costs.
Concerning this matter, no communication was ever sent informing me that there were technical issues that would have an impact on future finances.
Second, their staff 's inconsistency regarding the status of my funds is perplexing, and I need to know the status of my funds.
Third, the lack of these funds has contributed to financial hardships ; how will this issue be resolved?
In addition, I would like to submit copies of the conversation in which XXXX confirmed that I would receive my money.
|
| 03/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I sent money to a person in XXXX through a money transfer app. I worked with this company before and never had a problem with them when I used my regular bank card. This time I decided to use my cash card that cashapp advised me to open. It's basically a card that you can keep money on in cashapp and you don't need to transfer the money to your bank card for a fee. You just use this card as a debit card. So this payment didn't go through due to some incorrect info of the receiver. The pay transfer money informed me and sent me a reply saying that they did not charge the money, they just reversed them back to my account. To my cash card in cashapp basically. I've reached to cashapp multiple times asking where this money is and to send me an ARN code showing that the money went out of the account which they're saying they did go out but the money transfer app saying they never took that money. I've filed at least XXXX disputes on cashapp, reached to them through their app support. They are not doing anything to help. All they keep saying is they don't have any info at this time. The amount is not small and I wouldn't go to all of this hassle for {$5.00} but it is {$180.00} and this is not small money for XXXX where i was trying to send it to. Now I can't even resend it because cashapp just decided to keep that money and not return it to my card. This is very disappointing because they don't even try to help. At all. I'm very disappointed with this Cashapp app as I've been a Cashapp user for awhile and they are good while you don't have any problems but when you do have an issue with them theh don't care about their customer. As soon as I resolve this issue I will be deleting my account with this app.
|
| 12/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Older American |
|
My friend used Cash App to send me . XXXX. The money was sent to me XXXX XXXX XXXX. My cash app account name is XXXX XXXXXXXX. The money was sent on XXXX/XXXX/22 at XXXX XXXX XXXX XXXX. It was sent by XXXX XXXX her name for the service was XXXX XXXX. The money was received by them the ID transaction is # XXXX from XXXX XXXX.
I have been trying to get this money placed into my bank account for two days. I have not been successful. I contacted support to get the money placed into my account or send it back to her. They refused. I have been talking to them for four hours. They were telling me to do things that were not available for me to do.
I then asked them to place the money into my bank account which was registered to them as the place for me to receive money. In addition, I could place it on a debit card. I had a problem with my card, and I had it canceled.
I am writing you this XXXX XXXX XXXX XXXX because I am in a financial emergency. I am overdrawn at my bank. I owe my car insurance and am trying to hold on to a credit card before it is canceled. My friend tried to help me and temporarily fix my problems. I am due to start work but not until the new year. I do not even have money to go to work. That is what this money was for. It is not lost. they gave me some completed procedures that I do not know how to implement via my phone and told me I had to wait 14 days to get the money back. I don't have 14 days. Where is the {$200.00} dollars sent to them? How can they keep her money for 14 days? I just want the money back. Why are they illegally making her do a short-term loan before they cancel the transaction and give her the money back? We have purchased nothing from them. How can they hold her money?
|
| 09/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
On XX/XX/XXXX XXXX PM I enabled a 2 % off promo in Cash App to be used with my card, I went through the app as it has you checkout on XXXX through app to get the discount, after placing my order on XXXX from inside the Cash App app I noticed the 2 % off boost was not showing up on the transaction despite having done the checkout in app just like it said to do. Their was no fine print besides this Expires in 8 days 2 % off each XXXX purchase, Min. Purchase of {$1.00} Max discount {$50.00} valid once every hour shop in cash app to redeem the transaction was done in app as it stated and it was for {$39.00} totally meeting the requirements. I contacted support to which they told me this exactly - Category Boosts can only be used at stores that sell items from specific categories. For example, the Grocery Store BoosXXXX can only be used at grocery stores. While XXXX does sell groceries, the Grocery Store Boost wouldn't work since they're more than a grocery store. I know it's frustrating that there isn't more I can do to help in this situation. Please let me know if you have any other questions I can help with.
The response makes no sense as Im not using a Grocery store boost at XXXX Im literally using the XXXX boost at XXXX through the app like they state you have to.
This is deceitful advertising and luckily this transaction was small but what if it was larger? I believe I am still entitled to this promo as it was advertised and not delivered support refuses to provide anything but that copy paste generic response.
I have attached screen shots of the promo, the charge showing no boost, the overview showing how charges look when a boost is applied and the screen recording showing me going through the purchase
|
| 06/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
On Tuesday, XX/XX/XXXX I received an unsolicited card from cash app. I immediately contacted cash app through their customer support. This was difficult in the case of fraud as they try to force you to using the cash app or web login which you won't have in the case of fraud. I was able to finally get a hold of a phone number, but they made the process difficult and they provide no special fraud reporting system as legitimate financial institutions do. Note that the fraudulent account was opened even though I have a fraud alert on my credit reports asking to contact my phone number to verify before opening accounts in my name, they did not contact me before opening the account.
I was able to open a case and submitted all the information asked. I received an email on XX/XX/XXXX stating they understood the importance of trying to verify my identity. I was not trying to verify identity I was trying to close a fraudulently opened account. On XX/XX/XXXX I received a request to login to my cash app account to verify my identity. Since I did not open a cash app account myself I had no way to do that. Support completely ignore my original statement that I did not have an account nor had I opened one. I responded with that information again on XX/XX/XXXX.
As of XX/XX/XXXX I had not received a response so I contacted support again via phone. That process took calling another number since the original support number disconnected due to call overload. The basic response was the case was active and I should get response in the next few days.
This is far too long to resolve fraudulent account opening and credit checks should be performed if only for the purpose to check for fraud alerts. I'm still awaiting resolution.
|
| 11/30/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I made an online purchase with XXXX beauty and used the buy now pay later service Afterpay to buy the items. The XXXX website had some issues when I placed the order on XX/XX/XXXX and my one order was charged twice. XXXX released the authorization hold for the duplicate charge and only charged me for the one time and there should no longer be a secondary duplicate debt from XXXX to be collected by Afterpay. I have contacted Afterpay multiple times and they are refusing to reverse the duplicate charges on my account or refund the money they have already collected and they are attempting to collect the rest of the false debt. If I refuse to pay the false debt or do a stop payment on the automatic collection of the false debt they will affect my credit score by reporting it as an unpaid debt. The false debt amount is {$200.00}, they have already taken {$52.00} from my account on XX/XX/XXXX and refused to refund it and they are attempting to collect the remaining amount of {$150.00} spread out over XXXX more payments of {$52.00}, {$52.00}, and {$52.00} with each payment to be automatically collected every XXXX weeks. I have tried to contact them through their messaging system multiple times and filed a dispute but they are refusing to do anything to reverse the duplicate charge and telling me I have to pay it while they give me the run around and false platitudes that they are working on the problem. Theyre also telling me I need to keep making payments on the false debt while they work on to resolving the issue. In other words they are attempting to collect money from the false debt from me and drawing out the process of reversing the charge so that they can try to take the entire amount from me and keep it.
|
| 11/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
This is regarding my cashapp account. Back on XXXX of XXXX I opened my cash app account under my name with my address and my bank account information. Up until a few months ago everything was working just fine. XX/XX/XXXX, I reported suspicious activity on my card to cashapp. I requested and received a new card. When I received my card, the wrong name was printed on it. I immediately contacted cash app customer service, they told me that no name change can happen except by the legal owner of the account. My name was on my first card. The name printed on my new debit is my mother 's name. ( My mother passed away in XXXX. ) Cashapp customer service suggested I order yet another card. I did, it also has my mother 's name on it. My mother NEVER had a cashapp acct. She was bed ridden beginning XX/XX/XXXX until her passing. Today, XX/XX/XXXX I called cashapp, to verify my identity they ask for my name, phone, and zip code. I provided the information. They disconnected my call stating I provided the wrong information. I provided The zip code they mailed my new cards to. I Provided the name on the account, and the phone number associated with the account. I called back. They disconnected the call AGAIN! The information listed on my cashapp account is my name, Has always been my name, It has not changed. I went thru my account statements back to XXXX, my name is listed on every statement. Furthermore, cashapp provides small cash advances. I have used this service several times. Yesterday, I requested a small advance.
Pmnt pending to confirm ID verification. They have never asked this in the past. I provided my Texas DL and my photo. My ID also has the same address as my account. No one at cashapp will help me!!
|
| 09/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
My wife XXXX XXXX had her email and accounts hacked. She alerted credit agencies as well as XXXX XXXX XXXX Bank to flag and stop any fraudulent charges.
Over an approx 6 day period XXXX XXXX fraudulent transactions totaling approx {$1800.00} were taken from our checking account. We notified both XXXX and XXXX XXXX. Both did an incomplete investigation.
Several of the transactions note XXXX to XXXX, however she did not do this. XXXX XXXX used this as a basis to deny. XXXX then called cash App, without doing an investigation, said they denied our claim, XXXX XXXX denied our claim.
We requested from XXXX XXXX the following several times but have not received anything. In fact when we call XXXX XXXX and my wife speaks to a claim rep, they ask if we travelled to a different state or location. Indicative of them seeing inconsistencies in our locations vs the transactions.
Here is what we requested : All items used to deny our claim ; including, but not limited to : IP addresses of both sides of transactions ; locations including addresses of transactions ; signatures ; locations of atms and accounts associated with transactions ; How Cash App verified the accounts using our phone number and email identified by our IP address ; The identity verification process as a whole ; Cash App advertised that they collect credit bureau XXXX, had they done so they would have seen a fraud alert, what verification did they use re their advertised credit bureau XXXX ; Any other item deemed applicable.
If XXXX XXXX truly contacts credit bureau XXXX they would have seen fraud and hacking. Their verification through email should have stopped the transactions.
What extent did they do to verify XXXX address of our devices?
|
| 05/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
On Friday XX/XX/22 I received a call regarding my account from a number I recognized as XXXX XXXX XXXX XXXX. The rep XXXX asked me to verify 3 charges that appeared to be suspicious at 3 different stores in Milwaukee. I told her I did not make purchases in any of those stores. At that time XXXX put me on hold to cancel my debit card & suspend the transactions because she needed to immediately cancel the current card as well as the fraudulent transactions. Later I called XXXX XXXX XXXX XXXX and a XXXX XXXX XXXX explained that there was a pending withdrawal of {$1400.00} but it could not be suspended because it was being processed. In order to reissue me another card XXXX closed my account and setup a new account & reissued a new card. I found out that the scammers used an account from XXXX Bank in Ohio. I called XXXX Bank and was told by XXXX a supervisor that the account # I had given her was not a number associated with her bank and verified that it was from a Cash App account. I obtained the account and routing number for the Cash App account used by the scammers. Then I called the number for Cash App I got from XXXX. I've called many many number times thoughout the day but kept getting an outgoing message that no available reps were available, call back. I also sent 3 messages to Cash App on XXXX and never received a response. Cash App is affiliated with XXXX Bank, but they could not help when I called to report the issue.In my opinion Cash App needs to setup a call center just to at least help customers with fraudulent issues, but even though people due business with them they do not attempt to help us in crisis which is so unethical. I want others Cash App customers to beware of Cash App scammers.
|
| 03/25/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
XXXX XXXX I did a purchase for XXXX for XXXX through cash app XXXX went back in and updated my payment method on XX/XX/2023 my remainder balance never went back to my card of XXXX after XXXX updated my transaction so I called and talk to multiple supervisor one told me to call on XXXX XXXX so my 7 day hold could be dropped because that was the 7 day period I call yesterday they tell me to call back on XXXX XXXX now I be emailing support at cash app because today was the day I supposed to called as I email cash app today XXXX XXXX at XXXX pm I wrote So why is no one replying to my cash support email? I wrote in there over 3 hours ago Cash app manager XXXX wrote back at XXXX XXXX saying Hi XXXX, We have provided as much information as possible to help you resolve your issue. Were unable to provide additional support and will be closing your case.
To contact Cash App Support in the future, tap the profile icon on your Cash App home screen and select Support.
Best Regards, XXXX Cash App Support Manager They closing my case and it never got resolved also on XXXX XXXX XXXX XXXX XXXX words were If the pending payment has not dropped off or completed within 7 days, let us know and we can take a closer look. However, right now we are waiting for this payment to finish processing.
But when I reached out today XXXX XXXX XXXX stated Were unable to provide additional support and will be closing your case.
To contact Cash App Support in the future, tap the profile icon on your Cash App home screen and select Support.
Best Regards, XXXX Cash App Support Manager Without even seeing where my money is and no explanations I had XXXX of cash app workers hang up in my face because Im asking them where is my money
|
| 07/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Someone hacked my cash app and stole money that was initially in my cash app and then requested money from my bank debit card and took that too. I reached out to cash app via their support team the day it happened but they refused to help me. I disputed the transactions with my bank and got most of my money back however cashapp is holding me responsible for the negative balance due to that dispute, plus they claimed to investigate the fraud but never did- they simply got back to me in a matter of hours and said the charges were authorized by me. The transactions are listed here : XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$99.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$98.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$82.00} XX/XX/XXXX XXXX XXXX XXXX Standard transfer {$0.00} + {$99.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$99.00} XX/XX/XXXX XXXX XXXX XXXX Standard transfer {$0.00} + {$99.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$99.00} XX/XX/XXXX XXXX XXXX XXXX XXXX transfer {$0.00} + {$99.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$99.00} XX/XX/XXXX XXXX XXXX XXXX XXXX transfer {$0.00} + {$98.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$98.00} XX/XX/XXXX XXXX XXXX XXXX XXXX transfer {$0.00} + {$10.00} XX/XX/XXXX XXXX XXXX XXXX XXXX transfer {$0.00} + {$86.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$98.00} XX/XX/XXXX XXXX XXXX XXXX XXXX transfer {$0.00} + {$49.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$49.00} XX/XX/XXXX XXXX XXXX XXXX XXXX transfer {$0.00} + {$99.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$98.00} XX/XX/XXXX XXXX XXXX XXXX XXXX transfer {$0.00} + {$99.00} XX/XX/XXXX XXXX XXXX Cash App payment {$0.00} {$99.00}
|
| 02/13/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
I made a purchase for furniture on XX/XX/XXXX. I was due to receive the furniture and was advised I would be getting an email when the item shipped. On XX/XX/XXXX I waited for an email from the company, I never receive it and by the XXXX of XX/XX/XXXX I started to worry. I reached out to Cash App support because after that purchase there was an attempt made XX/XX/XXXX when someone else tried to charge my card for {$100.00} this was fraud and I have not had any fraud activity until I made the original purchase XX/XX/XXXX. I also had another fraudulent charge of XXXX on XX/XX/XXXX. I have reached out to Cash App on multiple occasions in the regards. I did make this purchase I am not denying that. I have tried to reach out to someone where I made the purchase and have been unsuccessful in my attempts. The email XXXX they provide on the website directs you to an entirely different company. That company did reach out to me and stated that they did not sell furniture, the email was the only one provided on the website https : XXXX where I made the purchase and they do not have a good phone number XXXX. I have attempted multiple times to dispute this through Cash App and have provided the documentation showing it was fraud. This has cause unsurmountable stress and anxiety as it has been going on for almost two months. I have put over ten hours of my time into getting this resolved to no avail. I believe that Cash App is supporting these fraudsters by allowing them to keep my money. I have provided all the necessary documentation. They have denied my claim more than five times! I never received the goods. I did attempt to contact the company which I believe is fraud. I will continue until this is resolved.
|
| 04/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
On XX/XX/2022, I updated my square retail Pos profile I called support to assist me with the update when I was on the call with the support team, they wouldn't answer any of my concerns about my account the rep just kept talking over me and told me to let him know when I get to a certain page so he could help, me get the information updated, that didn't happen on XX/XX/2022 I received a invoice payment to the account totaling XXXX the first part was XXXX and today the balance XXXX. Square froze my account blocked deposits and now they are asking me to submit 3 months of bank statements, I'm not taking out a loan. I'm trying to understand if there was any issue why I wasn't informed before payments started showing up,. I did reach out to then only to be more disappointed with them, they say the Law now requires them to do this to square accounts, I did request to get all this in writing. after calling in over and over one rep found the issue and stated it was an error on the Square end when the rep went to update my profile he didn't update he just opened up a whole new Square account under my original account I had for years. the problem is they want to hold my funds until they figure out how to transfer the funds in my account or I can just to what they want and submit 3 month of bank statements to verify the account because I'm showing two accounts with Square.. There is no transaction history to show because its not a new account, but its showing up as a two day new account according to them, they need to be held accountable for this hardship they are unprofessional and this is unacceptable they need to put my funds into my account without further delay and correct the issues they caqused..
|
| 10/24/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I submitted an application to the XXXX program on XXXX ( Block, Inc. ). I was asked to provide the list of products for sale and complied. I was told the products were allowed for sale and had to provide Certificates of Analysis for content of our products ( COA 's ). I got the COA 's, uploaded and my account was cleared by 'Square Compliance '. A week later, I was informed via email from 'Square Compliance ' that the account was deactivated. No reason was given. We we're referred to the entire 'general terms ' document. The online portal showed the account ( and payment processing ) as active. I asked for a reason and clarification ( through support email ) and the response was the account was, indeed, deactivated and to read sections 12 and 13 of the general terms and conditions, which states they can terminate for any reason at any time. They still have not given me a clear answer as to why the account was deactivated after being approved just one week prior. Square ( Block, Inc. ) seems to be intentionally misleading customers to participate in the XXXX program in order to collect monthly service fees and then promptly deactivating the accounts for no reason. I'm curious if they can even process payments for XXXX merchants through their proprietary network/providers? This program seems like a scam and square appears to be deliberately misleading consumers and failing to be transparent with the process. Also, it has been over 7 days since the initial email I received from Square Compliance and my account still shows as active, accepting orders and accepting payments and there is no note about deactivation anywhere in messages or on the dashboard. Why is there a disconnect and for so long?
|
| 05/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I am writing to you regarding an ongoing issue I have been experiencing with Cash App. Over the course of the past year, I have had fraudulent charges and unauthorized transactions totaling over {$3000.00} on my account. I have attempted to address this issue with Cash App on multiple occasions, but to no avail.
I have contacted Cash App through their customer support channels numerous times, and every time I receive the same response of " looking into it. '' I have filed disputes with Cash App, but they have been denied without explanation or resolution. Despite my repeated attempts to get this issue resolved, I have not received any assistance or correction from Cash App.
In addition to the fraudulent charges, I also had bitcoin sold from my account without my authorization. This has caused me significant XXXX XXXX XXXX XXXX, and I have been left feeling helpless and frustrated by Cash App 's lack of support.
As a loyal customer of Cash App, I had always trusted that my account and transactions were secure. However, the ongoing issues with fraudulent charges and unauthorized transactions have shattered that trust. I am deeply disappointed with Cash App 's lack of action and communication regarding this matter.
I urge Cash App to take immediate action to address this issue, provide a resolution to my disputes, and take steps to prevent similar incidents from happening in the future. I believe that Cash App has a responsibility to protect its customers from fraud and to address complaints in a timely and effective manner.I feel others are being taken advantage of and utilizing this company has defrauded. millions of consumers of finances.
Thank you for your attention to this matter.
|
| 05/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
Hello, I have a cash app account where I receive my XXXX check. I make purchases from this account quite often. Cash app is telling me that there were three transactions from XXXX in the month of XX/XX/XXXX, where the funds were not deducted from my account. So on XX/XX/XXXX when I received my next check they took a bunch of my money and left me with {$3.00} with no warning that this happened. Until after I inquired where my money went. I asked to sent my statement, which they did. But the statement they send was so confusing. Authorizations, declines, captures that its almost impossible to track my transactions. Ive been going back and forth with them for almost three weeks. Then yesterday XX/XX/XXXX a friend sent {$50.00} to my account, and they took that as well saying there was another transaction. I was able to find the transaction they were talking about but according to my statement it was already paid. And they wont give my money back or listen to what I have to say. I asked to speak with a manager but they will only converse through email. And wont listen to my complaints, and their responses dont even make sense. And the more I look at my statements I am finding more and more charges that have been taken out twice. But they wont even hear it out. They always have an excuse or a reason on why I am wrong. But Im not Im looking right at it. According to XXXX there are multiple people with the same issues and cash app isnt returning anyones money. Im not sure what to do next. Im low income and that is a lot of money to me. I have attached a pic of the last amount they took from me, that according to my activity tab on cash app it was completed. So why are they taking the money again.
|
| 03/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I called and requested a refund for a XXXX transaction on XX/XX/XXXX the representative provided a name XXXX XXXX and asked for an order number for the transaction placed on XX/XX/XXXX. XXXX representative addressed himself as XXXX XXXX placed me on a brief hold to look into my account information and stated seller XXXX XXXX had attempted to breach my account using my Visa linked to my XXXX account card and advised me that a XXXX party application XXXX had noted a login with my XXXX accounts. I became suspicious of the information and began seeing allow notifications on my XXXX device for CashApp and settings notifications. The caller provided and reference and callback number and stated the Seller had transfers to purchase Bitcoin and some notifications had been disabled. Upon checking my account information. I noticed my checking account balance was low and the recent deposits I received were withdrawn. The transaction details noted transfers to myself on the CashApp were Bitcoin was purchased and transferred to an unknown source. CashApp was contacted via Support and a case was created and closed. No further information was available. Also my banking institution was contacted and refused to process a fraud dispute stating I had given authorization for my Visa card to be used as cash. I disagreed and stated I was a victim of fraud and I did not authorize and retailer to use my linked Visa Card to deposit funds to purchase Bitcoin. I have never attempted to purchase Bitcoin and never invested using cryptocurrency prior. I stated I would never invest in something I had no prior skill or knowledge resulting in my account being over drafted on a fixed income receiving SSI and Medicare funds.
|
| 12/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I want to reopen my case which was XXXX XXXX first of all I was never given an opportunity to answer back before they closed my case. I have more than enough proof to show that Im still missing {$100.00}. When I opened up the dispute it was {$230.00}. Yes they did pay me back the XXXX. But XXXX still missing XXXX charges that I will show you in my account that they went ahead and paid those fraud people. that is a total of {$100.00} that is still owed to me. That equals all together {$230.00}. I have no need to lie or be accused of lying. I only want what is mines and what is mines. I work too hard for my money and I will be damned if somebody will take my money from me. They are lying and if I have to go to court, I will go to court and file a lawsuit. I have already spoken to an attorney and they think I have a very good case. XXXX not threatening, but XXXX just saying what I need to say. XXXX XXXX XXXX XXXX. I dont need this kind of harassment and hassle in my life, I will show you the attachments exactly what they owe me. Who are they to choose and pick what they owe me. On XX/XX/XXXX I opened up my dispute with all those charges that equal {$230.00}. They just chose to pay me just {$120.00}. They still owe me the {$100.00} that I will show you that they paid that fraud company or whoever those people were be nice is somebody will give me the opportunity before they close my case. If they would take the time to go into my account, they will see exactly what XXXX talking XXXX have copies of it all. I would appreciate next time if I can have the opportunity of explaining myself before my case is closed. Not always do the company have the correct answer as you can see thank you XXXX XXXX.
|
| 10/18/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I had filed a dispute with Cashapp about a purchase that was not fulfilled and explained to them that the wrong item was sent to me, including a series of emails between me and the seller to which a replacement of the correct item would be sent to which I had not heard from them since then and this was since XX/XX/2023 ( the same day I received the incorrect item ). I had sent a follow up email to him two weeks after our exchanged emails to confirm if the promised corrected item would still be sent and he had pretty much ghosted me. I then took to cashapp in hopes to get my {$33.00} back from this person as it was not fair that they had sent me the wrong item only, promised to send me the correct one and that I could keep the wrong one sent, only to ghost and take my money. XX/XX/2023 Cashapp had denied my dispute saying the details I had provided shown that the purchase was not done in error to which I was confused because I sent an email showing the difference between what I purchased/what was received, THE SELLER AGREEING to send me the correct item, and a follow-up email only to be ghosted as I made this dispute in XXXX giving the seller more than enough time to correct their wrong doing. I do not agree with cashapps decision and feel that no one really looked into the case I had opened which was very unfair as I had more than enough good evidence provided and this isnt the first time cashapp has done something shady like this to me, I had another dispute over $ XXXX dollars to which was denied AGAIN with the amount of evidence provided. I XXXX why this was happening and it looks like Im not the only one that cashapp is doing this to and was suggested to bring up the issue to CFPB.
|
| 03/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have been trying to dispute {$2700.00} dispute transaction since the day that I was originally discovered him on my account. I have sent multiple emails and calls about these massive amounts of money. I can send whatever proof I need to send to support my fact that that money was stolen from me. i would like to dispute it and refund my money. i would like to dispute it with XXXX i filed a police report, fraud investigation report and notified dof and the attorney state general as well as XXXX prosecutor office. i really need to dispute these charges. the money in my account was for school. it is XX/XX/XXXX and my very last semester. i can have my school testify to that as well. this is really important and i have worked too hard to be this close, please if there is any way i can have this taken off my account i will do it. i have all the evidence to support that my money was wrongfully taken. i was desperate to get what i needed for school. i paid under the impression they would give me what i had in my account. they didnt. that is the company XXXX so can i dispute it with them? please if there is anything anything anybody anything i can do to recover what was taken from me. i will do whatever and send all the proof i have to whoever needs to see it to put my money back so i can finish please help me or please do anything to dispute this transactions and recovery my money.
This email message and its attachments are for the sole use of the intended recipient or recipients and may contain confidential information. If you have received this email in error, please notify the sender and delete this message. I had XXXX and I believe XXXX stolen from me and I'd like my money back asap.
|
| 09/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
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I have been a victim of Identity Theft for about the last two years. I have received many Debit cards from various mobile payment companies. Cash app is one of those companies where I have received a debit card on three separate occasions. Most recently, I received one and attempted to contact Cash App directly. Due to the limitations of their customer service team, a dispute needs to be raised thru the app itself. Since I DO NOT have a cash app account, my husband raised the issue thru the app and informed Cash App customer service of the fraud I am facing. We have the physical debit card in our possession.
Cash app refused to open a case or take the identity theft claim seriously. Instead, they stated that due to privacy, they can not initiate the claim from my husband and has to be from the account holder. THE ACCOUNT HOLDER IS THE FRAUDSTER- I do not have a cash app account. They refused to allow my husband ( or me indirectly ) to validate information or provide the debit card number to have it closed due to fraud. Instead, they stated that I ( THE VICTIM ) must create a cash app account in order to dispute this other fraudulent account - that makes zero sense.
Additionally, the last time I received two other cash app debit cards, I asked them to safeguard my information to ensure no future accounts could be opened. They obviously did not do that.
I am beyond frustrated and completely dissatisfied with Cash apps handling of this situation. My current situation remains unresolved and a fraudulent debit visa card remains open in my name.
Cash app should immediately close all accounts in my name and cancel the debit card before there is any financial loss I may incur.
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| 08/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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On XX/XX/XXXX the closing of Tax period for tax year XXXX I filed Wisconsin XXXX taxes and Wisconsin homestead but not federal yet as IRS is currently investigating fraudulent returns alleged my by me as I didn't file in XXXX or XXXX. I was on XXXX and did not work this years and I. My state WI was not required to file. Some stole my identity and filed fraudulent returns. My cash app accounts multiple accounts were hacked in XXXX years in XXXX WI XXXX XXXX WI XXXX XXXX at the time I resided. Then later moved to XXXX XXXX in XXXX where I reside today. But my physical location address is confidential under state WI law as I'm in crime victim program. And am protected. The basis of my complaint is that Wisconsin revenue notified me when I requested my tax return transcripts history for XXXX. I realized there was a filed XXXX XXXX XXXX XXXX source from block inc provided to Wisconsin dept of revenue they told me to reach out to IRS and block. I reached out to IRS have been unsuccessful in reaching them. I reached out to cfpb. To then initiate this to u guys to let u know I need this data explained. Date of sale or exchange was XXXX and it was for the amount of XXXX payer : block Inc to payee : XXXX XXXX XXXX- is there a mistake here. It says noncoverd security basis not reported to IRS wi said they forwarded it to IRS since they don't handle this. In the description it says see detailed statement. I requesting that detailed statement. My confidential address also should by law not be on this document it is WI misdemeanor. There's a payers account set up by block for the payee me- XXXX XXXX XXXX. Which I can give but I didn't get any money from block. Knew nothing of this account.
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| 04/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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I was a victim of a crypto scam, a friend of mine was hacked. They sent me a website link to an investment company, I clicked the link, and little did I know that the link that was sent to me allowed the sender access to your account and any personal information which is how my friend was scammed. I woke up to a total of {$2000.00} gone from my accounts and transferred via bitcoin through cash app, I realized i'd been hacked and scammed. I reached out to cash app to dispute the transactions, and they blamed me for my losses and refused to investigate. So I disputed the fraudulent transactions with my bank. My bank investigated and provided a provisional credit of {$1700.00}. Because {$300.00} was already inside of my Cash app account from peer-to-peer transactions. I never received that {$300.00} back. A few weeks after this Cash app charged me {$500.00} without warning, notice or explanation. I reached out to cash app support to find out why and they refused to tell me anything besides " Because you disputed {$500.00} worth of transactions with your bank the Add Cash transactions were reversed and the funds were removed from your ( cash app ) account. You need to reach out to your bank for further details about this case. '' Cash App is now charging me, through my cash app account for the funds that my bank rightfully returned to me for fraudulent transactions. And it is very possible that they will attempt to recoup all of the provisional credits my bank provided to me. Cash App refuses to provide details as to why they charged me for the provisional credit my bank provided to me nor provide further assistance with recouping the funds that were fraudulently stolen from me.
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| 10/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Trouble accessing funds in your mobile or digital wallet
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Web |
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This complaint is about cashapp I broke my phone had to get a new one and could no longer access my account so I had to make a new account and I sent them all information on the old and new account and sent state ID cash app Verified all my information and who I was and refused to Transfer the money in my older account XXXX plus dollars to my new account and also refused to give me access to my own money or account this is not the 1st 2nd or 3rd time they have done this They continually keep taken my money on different accounts Indications when same situation had happened with my phone I do XXXX XXXX so it gets broke a lot and I have to change phones which means I have to try to get it back into my account that you have refused me access every single time and every account that has happened to has had money on it and they refuse me my money also even after being verified im unwilling to let it go this time cause they are stealing people 's money and its Unacceptable I have tried contacting them concerning this matter numerous times only to be hung up on and talk to very rudely and disrespectfully refuse to let me speak to a supervisor or anyone in charge Can get no help whatsoever they can not just take peoples money its stealing i don't care how big your company is when u take someone's money and refused to give someone something they worked hard for its stealing bottom line and then Have the nerve to say that they're protecting me you're not protecting me by stealing my money you're no their company is no better than criminals out on the street strong arm robbing people they're doing the same dying and They think that they are doing it legally Something has to be done
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| 12/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
Older American, Servicemember |
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A company repeatedly charged my CashApp card attempting to drain all funds. They were able to get {$150.00} ( all that was available ). This is has been disputed at CashApp support.
Hi there, I'm XXXX, a XXXX XXXX for Cash App. After reviewing your case, I can see that you have an unrecognized transaction.
Date Status Amount Last XXXX of Card Type Statement Description XX/XX/22 at XXXX XXXX Captured {$50.00} XXXX Card Not Present Purchase ACQRA *innskins We have received your dispute and filed a claim. As updates become available, we will keep you informed.
Our investigations usually take up to XXXX XXXX XXXX. However, it may take up to XXXX XXXX to review and resolve your claim.
We recommend securing your account by following Cash Apps XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ).
Thanks for your continued patience while your claim is under review.
XXXX XXXX.
Cash App XXXX XXXX ref : XXXX : ref -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - This is XXXX XXXX Cash App XXXX After reviewing your case, I can see that you have an unrecognized transaction with XXXX XXXX
Date Status Amount Last XXXX of Card Type Statement Description XX/XX/22 at XXXX EST Captured {$100.00} XXXX Card Not Present Purchase XXXX XXXX We have received your dispute and filed a claim. As updates become available, we will keep you informed.
Our investigations usually take up to XXXX XXXX XXXX. However, it may take up to XXXX XXXX to review and resolve your claim.
We recommend securing your account by following Cash Apps XXXX XXXX Practices ( https : XXXX ).
Thanks for your continued patience while your claim is under review.
Best regards, XXXX Cash App disputes ref : XXXX : ref
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| 04/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
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I began using Square as a payment processor for my online business and a few hours later, I received a few online orders and shortly after received an email from Square saying they were holding the funds until they received some additional information. I submitted all of the requested documents and information and received another email saying they needed more. Submitted that and about an hour later received an email saying that they were deactivating my account and that they would be holding the payments for 90 DAYS. I was provided no reason as to why the account was closed. At this point, I want nothing to do with this company so I do not want the account reactivated however, I need the almost {$2000.00} that I made and this company is holding. This is absolutely ridiculous that so many people have dealt with this same issue with this company and they are still getting away with this. There are thousands of complaints of situations just like mine that I have found on the internet while dealing with this with this company. As a small business, especially during these times, this has put me in a financial disaster and I am unable to run my business. Customer service is no help, I have reached out multiple times via chat, email, and phone over the past 2 weeks between 5-10+ times. There is no valid reason for the deactivation or holding of the funds. I have not received any chargebacks from customers, I provided all of the additional requested information, and I do not sell any of the prohibited items listed in the Square terms. I do not have 90 days to wait for my funds when this is my livelihood. A complaint was filed with the XXXX and a resolution was not reached.
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| 11/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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In XXXX, a fraudulent Square account was set up in my name. This business then charged almost {$10000.00} to a fraudulent credit XXXX XXXX Credit card also set up in my name -- - for " Intensive Therapy. '' [ A fraudulent business set up in my name at my home address, billed me on invoice # XXXX, for a credit card opened the day before, for one session of therapy totaling close to $ XXXX at my home address. In an of itself, this should have been thrown out ] The invoice is fraud, the account is fraud, and the charges are fraud. However, XXXX XXXX XXXX XXXX will not allow me to dispute the transactions because Square claims the business is mine. I have tried to resolve the issue with Square -- but they have zero customer service. I get a canned response. They claim they need the articles of incorporation for the business to discuss it with me. I have no access to the articles of incorporation in a fraudulent business. I can not get anyone from Square to work with me or provide the appropriate documentation and now am being charged by the credit card company because of Square 's incompetence, it's failure to protect its customers, and its violation of XXXX XXXX of Rights.
I have provided them with information that my identity had been stolen ( through my mortgage lender breach - letter attached ), a copy of a police report ( attached that showed my home address was changed, and I was a victim of identity theft ), and provided all relevant information, as well a fake business receipt which looks like a XXXX XXXX XXXX developed it. Still, I am on the hook for this money and have received zero help or support from Square. I can not even get someone to talk to you.
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| 10/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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I went to make a {$2.00} purchase at a XXXX XXXX on XX/XX/XXXX and it declined. I didnt think much about it because I usually lock my card when its not in use and thought I just forgot to unlock before going to store.
In XXXX I made a cash deposit into my cash app account to cover a purchase and a bill. When I went to make the purchase it declined. I looked to see if my card was unlocked and it was. At this point I reached out to support and was told they were investigating a fraud claim. I asked for what? They could not tell me.
I checked in with support every week for 3 months and it is still unresolved.
I reached out to my state attorney generals office and they recommended I seek assistance from the state attorney generals office where they are located to file a complaint. So Cash Apps corporate office is in XXXX XXXX CA, BUT the banking partner for my area is XXXX whose corporate office is in Ohio. So I do not know who to file on. XXXX refers any problems back to Cash App, but it is their card that is locked. I am so tired of getting the run around and having zero resolution in 6 months time. I requested they issue me a certified cashiers check if they are not going to unlock my account as that is MY money. It was not sent to me by anyone.
Any time I have had an issue about any transactions it has NEVER taken ANY financial institution more then 10days to resolve it. My current phone number, address, and email are on my cash app account, there is no reason for this!
I went through an identity theft in XXXX that took 8 months to resolve through the state and federal government but I have been verified and most of the issues were resolved, so I thought.
|
| 01/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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|
Web |
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On XX/XX/2022 my CashApp account was rapidly charged with the following between XXXX - XXXX XXXXXXXX XXXX : XXXX. {$11.00} from XXXX XXXX. {$20.00} from XXXX XXXX XXXX XXXX. {$100.00} from XXXX XXXX XXXX.
XXXX. {$10.00} from XXXX XXXX XXXX XXXX. {$7.00} from XXXX XXXX. {$2.00} from XXXX XXXX {$250.00} from XXXX XXXX XXXX {$250.00} from XXXX live XXXX. {$100.00} from XXXXXXXX XXXX XXXX. {$10.00} from XXXX XXXX XXXX.
XXXX. {$4.00} from XXXX XXXX. {$37.00} from XXXX XXXX XXXX. {$2.00} from XXXX I noticed the activity on my phone application as the charges happened and immediately notified the card company, first by an in-app chat feature then by 800 number hotline. I was informed i could not disputing these charges until they were fully processed and the funds fully and truly removed from my account. In the meantime it was suggested and enacted to deactivate and re issue a new card with a new number. As soon as each charge was clear i filed the disputes. I was told the process can take weeks so checked back one or twice a week yo get progress reports. this was after all every cent to my name that was missing. After several rounds of denials and legion of chat, emails and phone calls i was given next to no information as to why this happened and why no responsibility was taken for allowing it to happen. After over a month of these redtape acrobatics the document they sent as an explanation was mearly an itemised list of my disputed transactions and a two line notation by each one explaining that the card was not present at the time for any of theses criminal deeds and they were perpetrated in a timezone hundreds of mile and several stated over. Im at my wits end
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| 11/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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This morning around XXXX o'clock XXXX XXXX I tried to make a transaction to sell all my XXXX XXXX XXXX for XXXX amount of around {$70000.00} and till this moment. That transaction is pending so I am not able to cancel that transaction so I could do another one or I can't do anything with that money cause it's just pending and therefore, I'm not able to put my money into other investments just because they chose to not give me my money back. But when it comes to depositing my money. They have no problem taking it right away. But when it comes to giving you a money back, they take their sweet time. And then tell me that the only way I can contact. Customer service is via email. Which is the slowest form of communication which I think is. So ridiculous when they're playing with my money. And money is very kind of in the moment. Kind of thing cause right now. I probably lost about {$5000.00}. Just be not able to invest in the company I wanted to. And now I have to wait for them to XXXX. Contact me via email instead of just talking to me over the phone, when their customer service reps, don't seem to be able to help with anything but yet the people that I can can can only be contacted by email does that make sense if they're you know conducting business with our money? I think that it should be with somebody in real-time not somebody that's going to answer our questions a day later or half a day later. I want somebody to answer my questions now and help me now. So I can get my money to where it once soot now. Not to, morrow, not the next day. But now. I will not be using the service after this cause. I find it very unreliable that I can't get my money when I need.
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| 04/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Confusing or missing disclosures
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Web |
|
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XX/XX/2023 I made a reservation for photos however found my cash app payment failed. I followed the app and found they said my account was closed which confused and scared me.
I contacted cash app right away. The representative read a script that said he couldnt me essentially and someone would email me back. I gave the details to the representative and didnt hear back via email. The representative said he would forward the inquiry and gave some hope that my cash app would be restored verbally.
Since the closure of my cash app was so confusing and I had thousands in my cash app I was worried and transferred it to my bank to arrive on Tuesday. However left XXXX in the account because I figured I could transfer it to my spouses cash app so we may have cash on hand if needed.
Saturday XX/XX/XXXX, I open my cash app and checked my email to see if anyone reached me back from cash app, I also checked several times Friday after my inquiry. There was no response but I found my cash account said {$0.00} and I looked in the app and seen my funds were sent to my bank. I was alarmed to see all my families money being moved and scared and confused trying to understand the transfers and where the money was I looked at the Tuesday transfer and pressed the only live butt on on that transfer and it charged me for the funds to be transferred more than I wanted to pay.
Im upset no ones reached back to me or told me what terms I violated for This closure and I attempted to call again and its the same response, a scripted i cant help you and someone will email you.
Please help and make Cash app responsible and accountable for this confusion and ask them to explain further
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| 05/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
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Im now having to reopen my complaint because you closed the last one just because they responded with the same lies theyve been feeding me and now you. Ive have shown undisputed proof to backup everything I have said and they havent provided not one thing to support their opinion. But yet you still threw me to the side and closed the claim because they said what lie they wanted you to hear. They also said to open a dispute so they could fix it and get my money. Well guess what? Ive already opned that dispute 4 times and they keep denying it and saying that same XXXX about the merchant voiding the refund. Ive shown remarkable proof that the merchant never voided the refund. I have actual visible proof either the merchant stating that never happened. They even provided a confirmation / tracking # where the refund was successfully completed on their end. But cashapp has the guts to sit here and lie and still say they voided it. The truth is Cashapp voided the refund and it must have been by mistake or whatever. I think they meant to void to original purchase transaction but instead voided the refund I should have received on XXXX. The refund even shows on my statement for XXXX sake and says the transaction was voided and the funds were returne me to my balance. That would have been great if it was the actual purchase transaction they voided and not the actual refund that the merchant did in fact send to me. Im once again uploading proof of all this. Just look at the files Im uploading. Cashapp is lying or theyre too ignorant to figure out what Ive just said happened and either way they have no business being in charge of peoples money in no shape way or form.
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| 05/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
|
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On XX/XX/XXXX I attempted to send my brother XXXX dollars through cashapp. A app where you can send money fast to a person. In paying off a credit bill to my mother and she changed who to send the money to. It was XXXX XXXX Hawaii time. He said he did not get it. Plus to get it right away there is a XXXX dollar charge. So at XXXX I sent XXXX dollars and he said he did not get that. So at XXXX I sent XXXX again and still he did not get it. I tried again but cashapp cut me off. So I told my brother I would try the next day. On XX/XX/XXXX I tried again but this time I tried with a different debit card and when I applied it the other card said it was the same bank. That is impossible. So that's when I knee something was wrong. I took that card down immediately and checked my bank and my money was not there, a totally of XXXX dollars. Cashapp has given me XXXX dollars back. But I'm having a hard time getting XXXX dollars back. Twice they told me they sent me XXXX and almost XXXX dollars back but when I called my bank they have not receive my money at. I feel they lied to me twice. I've called numerous times and emailed numerous times and I need extra help. My bank is not helping at all. I asked them for a letterhead of the month of my statement and they sent me nothing with cash app charges in it. I was very mad about that plus they made me wait until the XXXX of the month to get and nothing is on it that I can us. But I have screenshots of everything. I can prove everything I say.
If anything, this company is bad for business, when they gave the XXXX dollars they put it in my bank then they took it out of my bank. XXXX XXXX XXXXXXXX.
XXXXXXXX XXXX XXXX XXXX
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| 07/20/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
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Received a letter from Square for a business debit card. Thought card was advertisement since it did not include any terms and conditions or account agreement. There was not Truth in Lending Act related materials at all, just a card. I realized the business debit card may have been legitimate as it had an account number, CVC code, and expiration date. This happened on XX/XX/2023. I called Square at XXXX and requested a call back in their IVR as that was an option. An agent called me back from the same number at XXXX XXXX MDT which got me with a " Hardware Installment '' agent. The agent I spoke with could not connect me to a fraud department. They said their fraud department is not customer facing and could not call me back. The agent could not provide details about what date the account was open. I asked if someone needed a social security number to open the account, and they said it is optional. I asked if there was a social security on file, and they said no. The agent told me that when a social security number is entered for an application it encrypts it for them as agents so they do not have a way to distinguish if one was given at time of application or not. The Square business debit is issued by XXXX XXXX, member FDIC. Square has very vulnerable security as it appears they will let anyone open a business debit card account and does not cooperate with consumers to get additional details when there is a legitimate identity theft concern. All they said was to contact the police. I have no idea what type of account ownership dispute Square does if the " Hardware Installment '' agent is acting in the capacity of a fraud agent and does nothing to help.
|
| 06/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I was scammed by a person online for several transactions that total {$6200.00} through Cashapp in XXXX and XXXX of XXXX. Cashapp ruled in my favor that these were fraudulent and on XX/XX/XXXX and promised to refund them on XX/XX/XXXX. ( I have attached the communication from cashapp disputes promising the money within XXXX business days credited back to my ( Now Closed, yet the checking account is still open ) debit card ending in XXXX. The money never showed. I reached out to cashapp support via email phone and chat. I have provided files that show these interactions. The only answer I get from Cashapp support is that cashapp shows that they refunded me the money on their end. I never get a different answer or another way to get the money refunded back to me. They only say that they refunded me and hang up on me or stop communicating. XXXX email, they no longer communicate with me. I asked for them to send a check instead and they do not answer me. I am being ignored. I reached out to my bank ( XXXX ) and they escalated the issue and researched. They found no pending refunds of any kind posted to any of my cards ( Active and Inactive ) or accounts. They said no attempt to refund me was made by Cashapp at all. ( I have provided a letter from XXXX stating such. Cashapp refuses to attempt the refund again or get me my money in another way. I was advised to inform cashapp of what XXXX found and XXXX bank advised me to come to this site to try and get my refund from cashapp.
Cashapp denied my complaint with lies. My bank provided proof that they did not receive any refund yet cash app came back from a previous dispute saying they refunded me without proof.
|
| 07/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
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XXXX. Aka. Block inc. Payment service company is holding funds for unjust reasons they suspend it transfers they are requesting information that they don't need I've requested to close the account however they continuously hold the funds it's been over 90 days they have no reason to hold the funds and they repeatedly do not solve any issues they requested bank statements to understand information however they use a company called XXXX previously my bank account was compromised due to hackers and I do not feel safe and I feel I should not have to give them this information for them to release almost {$1500.00}. This company is unethical and has bad business practices they hold people 's money for no reasons they suspend transfers they are very difficult to get a hold of an unethical. Address : Square Headquarters ; XXXX XXXX XXXX, XXXX XXXX ; XXXX XXXX, CA XXXX...
XXXX Multiple phone calls to this organization the phone number is no longer in service or it gets to the point where they hang up on you. Resolution I wish to close the account receive my funds and no longer do business with this company I've stated that and they continuously refuse I'll be sending them a certified letter where they have to sign for it I will look at whatever options within the law and I would like to go after this company to the full extent they are belligerent and they do not care I can provide copies of emails showing that they suspended the account the original date was XXXX of 2023. They have no reason to hold the money. And I have not received any explanation only to the fact that they want to keep the account safe for what reason I have no clue never had any issues.
|
| 07/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
We run a small local theater company. When we opened our square bank account in XX/XX/2023, we added the money that been donated to us into our account. The only transactions we made were to XXXX to pay for our website and to the rights company for our play production. After one month, we started receiving emails saying that our transactions were declined. Upon contacting support, they told us our account had been suspended, and when we asked why, they said they were unable to tell us the reason, but the funds would be released to us after 90 days. We had to use our own personal funds to make up for the money that had been donated to us from friends and family.
90 days came and went in XXXX. The funds were not released. We tried contacting support again, they said that account services would reach out within two business days. They never did. It is now XX/XX/XXXX, almost five months after our account was closed, and we are still unable to access the funds. Square has not sent us a single email asking us to confirm anything, or giving ny information about why our account was suddenly closed.
Upon doing research, it is clear we are far from the only people this has happened to do. Square needs to be held responsible not only for subpar customer service and not communicating with customers, but for seemingly holding small business funds hostage with no legitimate reason, and without telling us what we can do to reconcile anything. For all intents and purposes, they have stolen XXXX dollars from a theater company that was entirey funded by donations, and forced its owners who are already struggling financially to pay for this out of their own pocket.
|
| 01/19/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with additional add-on products or services
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I placed an order with wayfair. Immediately I got an email for the XXXX order # XXXX, XXXX sends me XXXX invoices for this XXXX order, afterpay invoice # XXXX and invoice # XXXX. After seeing I was double charged I immediately contact both XXXX and XXXX. XXXX cancels the XXXX order in hopes it will delete both charges. XXXX redunds # XXXX but continues to charge me the duplicate charge, invoice # XXXX, making me pay the {$410.00} they glitched and defrauded me. It gets worse though, because I opened a dispute with XXXX, they disputed XXXX so XXXX credited both charges, and sent me a receipt of this that I provided to XXXX. Then XXXX fraud department found they were only ever sent XXXX payment by XXXX, but since they refunded XXXX, now they show the order outstanding and that I need to pay for it! So XXXX not only double charged me, they got the refund from XXXX too that XXXX responsible for on that end, Ive sent Afterpay proof of my now outstanding balance with XXXX since XXXX defrauded us both! Afterpay doesnt have a number and only gives automated responses that their waiting on the merchant refund which makes no sense in this case. Upon researching it, turns out XXXX glitches and double and triple charges, never sending the money to the merchant, therefore the merchant having no record of it habitually. Then they give they just give automated responses. This company has been allowed to get away with blatant theft. It takes just a quick search to see how common of a practice this is for XXXX. I want my money credited, XXXX sick of XXXX playing XXXX like they dont know what XXXX saying even though Ive XXXX them proof of everything.
|
| 01/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
Greetings, on XXXX XXXX, 2022, I was approached by a company that has been offering investment opportunities. They will guarantee my investment and that their company XXXX and changelly will secure my money. I never made the investment until the XXXX of XXXX for {$500.00} then she came back saying that if i can afford more money my profit will grow drastically so i told her that i dont have any more money so i invested an extra {$200.00}. The profit will be ready in XXXX XXXX 2022 and that my money will be available for immediate deposit to my bank account. On XX/XX/XXXX. When it was time for me to receive my funds, she texted me and said that i need to pay the XXXX XXXX of the amount of {$1400.00} dollars in other to receive my funds but was never told that at the beginning she said i had to pay the XXXX XXXX once my funds get deposited in to my bank account. Now I sent the {$1400.00} to the company XXXX and then I received another email saying that my money has a transaction fee of {$850.00} to pay in order for me to receive the funding to my account, so I kept talking back and forth with XXXX XXXX XXXX who is supposedly was and is my broker and she says that i need to send the money in order for me to get the funds deposited. So, I never sent the payment and told her that I will file a police report and so on. I file a claim with the FBI internet crime complaint center. I also filed a dispute with my bank, XXXX XXXX XXXX, which has now refused to send me a new debit card, and I am not at home ; we are currently in XXXX for my wife 's XXXX XXXX XXXX that ; she will be starting on XX/XX/XXXX. At the XXXX XXXX. In all they stole from me {$2100.00}
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| 05/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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The company cash app has been taking money off of my account that was registered under the email " XXXX and the phone number ( XXXX ) XXXX.
On XX/XX/2023, my sister sent me {$75.00}, 12 minutes later Cash App deducted {$40.00} and the deducted {$27.00} then deducted {$7.00}. I then contacted cash app via chat support which is the only way this company has for customers to contact for support, I was told by one of the support persons via chat support that it was taken out for a charge from XXXX that was never settled, on the date of XX/XX/2023 ( {$7.00} ), XX/XX/2023 ( {$27.00} ), and on XX/XX/2023 ( {$40.00} ).
On XX/XX/2023, my son 's father sent me {$150.00} to buy him items need. cash app also took the money. they took it in increments for what I was told unsettled transactions from XX/XX/2023 ( {$62.00} ), for XX/XX/2023 ( {$31.00} ) and for XX/XX/2023 ( {$53.00} ). I was told again these transactions was unsettled from XXXX once again via cash app support via chat.
I then reached out to XXXX for my self regarding the transactions XXXX stated they did not have any unsettled transactions for me and that the date of my purchases those transactions went through on those days.
I then contacted cash app again to let them know what XXXX said and then support said that they will send, a copy of my ledger or transactions via my email on file that I did not ever receive so on XX/XX/2023 I closed that account with cash app to prevent further stealing and scamming from this company.
I then proceeded to look online on XXXX and saw several other ppl complaining about cash app taking their pay checks and fixed income checks from the government.
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| 01/17/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Problem with customer service
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Web |
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Cashapp/Visa purchase protection transaction dispute process does not help or protect my transactions or purchases it is very difficult to get in touch wit customer service or anyone to help and the amount of time it takes cash app to review allows for the merchant to steal money.
In XXXX I made purchase from a overseas merchant for 3 pairs of leather boots, after 1 month of not receiving the products I purchased I contacted cash app to file a dispute my dispute was denied the merchant sent me plastic boots not what I ordered I contacted cash app to file another dispute since I had not received the products I ordered the claim was again denied I was defrauded out of {$220.00} due to cash app negligence XX/XX/XXXX I purchased 150 shoe boxes from an overseas merchant with adds from XXXX the 100 shoes Boxes were in sale for XXXX I paid using cash app. I was to receive the good by XX/XX/XXXX. on XX/XX/XXXX I did not receive the goods and I tried to contact the merchant and did not receive any response I contacted the merchant over 6 times. the merchant provided fake tracking with USPS I tracked the shipment and USPS does not have this tracking # in their system. I filed a dispute with cash app. the claim was denied cash app customer service has not provided any details on both occasions why the claim was denied I asked what is the bases have they received a response from the merchants. Cashapp provided no information. I was defrauded XXXX this total over XXXX I have lost due to cash app failure to provide transaction and purchase protection while using their card according to the card holder agreement.
This merchant is advertising on XXXX
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| 12/11/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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My bank debit card was stolen last night. I contacted my bank and they told me that over {$500.00} was taken out through cash app. Thats all my bank could see. I contacted Cash App and they told me that, since there is no transactions of it in my account, that XXXX XXXX stole my debit card and hooked it up to their own Cash App account. I asked why didnt it flag the name being different? Why didnt it ask them to verify the ATM pin linked to my car. Even the gas station verifies pins at the tank. Over {$300.00} stolen in my state is a felony. So these people committed a felony and currently has my debit card. And they wont even tell me who currently has MY debit card linked to their account so I can tell the police. I asked to speak to a supervisor because this is about illegal activity and doesnt follow their usual standards, and they told me that no manager was available. So I told them I would continue to wait on hold until one is available to talk to. And she said that is not an option that they will email me. I asked for a time estimate as this is important to me. She said there is no time estimate. It could be somebody I know stealing money from me, they could be putting me in a dangerous situation withholding this information about a literal felon, that probably is an experienced scammer, and knows that cash app doesnt help with fraud much at all so he or she probably knows to steal cards and hook them up to their own account and its still doing it out here today because they havent been caught because of cash app. They dont even care enough about their customers to even make them verify what card is being put on to their account.
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| 12/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On multiple occasions spanning from XX/XX/2022 to XX/XX/2022 I submitted evidence and requested a refund from Cash App aka Square Inc. for ( 2 ) {$1200.00} disputed online transactions that I never received the product or service for. Cash App denied my dispute on XXXX XXXX and XXXX based on the reason that no error occurred which was not the type of dispute that I filed. I refiled the disputes and submitted the same evidence and Cash App is still saying no error occurred to a Consumer that didn't get the product and/or services that was paid for.
Dear : Cash App I am contacting you demanding a refund of [ {$2500.00} ] for ( 2 ) disputed transactions that I have not received the product or service for from a merchant XXXX XXXX XXXX ) that you have on your platform. I am attempting to resolve this out of court, but if I can not come to an agreement of getting refunded, I intend to sue.
Here is a statement of my case that I intend to submit to the court : I entered into an agreement on XX/XX/2022 and XX/XX/2022 with XXXX XXXX XXXX XXXX aka XXXX XXXX that stated they would provide a XXXX XXXX XXXX offer that would include XXXX. XXXX. The agreement stated Church On XXXX XXXX aka XXXX XXXX would have these properties by XX/XX/2022. XXXX XXXX XXXX XXXXXXXX aka XXXX XXXX have not provided any XXXX. XXXX or mentions XXXX. XXXX at all anymore. As per the terms of the agreement I paid XXXX XXXX XXXX XXXX aka XXXX XXXX which billed me as XXXX XXXX through Cash App {$1200.00} x ( 2 ) in advance so they could supply my XXXX XXXX XXXX. XXXX. I am now demanding {$2500.00} from XXXXXXXX XXXX XXXX XXXX aka XXXX XXXX for breaking our agreement.
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| 01/04/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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Well from my account with Cash App/Block inc located at ( Block Inc. XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ca XXXX ) i had Cash Outs transfers totaling {$760.00} they claim well actually they totalled {$780.00} that occurred on my account between XX/XX/2020 and XX/XX/XXXX, XXXX they were not authorized or anything by me I had not even noticed till my account was very short on funds for bills and took a very long look into why and noticed these transactions and they tell me that I authorized them when I don't even know anyone who lives in Michigan let alone going to tell me that I did it I am born and raised in New Jersey still live in jersey and been tryin to fight this for a while now I'm willing to go as far as filing charges and everything court and all like I live on ssi just became homeless recently like I don't understand how this gets closed cause they investigated this and says I did it like I showed papers and all that I had nothing to do with these transactions I'm disputing I'm like baffled with this all like where is justice and everything but I guess cause big Corp says it it has to be true God forbid small people open there mouth and voice injustice being done to them to where I end up losing {$760.00} like I'm supposed to just sit here and take it on the chin with a smile well I'm not going too I'm going to continue to fight for this wrong being done to me and voice it out to all who will hear me and help maybe I am so disappointed with this government and there non-helping ways to XXXX the little people over as long as the rich get richer maybe you would understand when it finally hits you like it did me
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| 05/18/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
Servicemember |
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My name is XXXX XXXX and there is several fraud charges from Tagged on my cash app debit card I barely use from XXXX to XX/XX/2023, totaling 10k .Its my cash app I use for my businesses. After reviewing all my banks and transactions. Ive been a victim of identity theft and my personal info is on the dark web. I have filed a police report, ftc report and had to change cell phone providers and change my DL number due to this unfortunate events. Ive since had to close my cards and change phone carriers for two of my businesss due to fraudsters accessing my phone service account. Ive had several bank accounts hacked and this has been financial hardship on my businesses and personal affairs.
I been reaching out to cash app annd tagged and filing fraud and dispute claims and they been denied saying based on the information they received the transactions are not refundable or fraud. When I ask for proof I dont hear anything from them. Ive submitted ftc and my local police fraud report and still no response I reached out to tagged and asked for proof to be sent to me of the fraudulent charges and I have not heard from them to remedy this issue I learned of it in XXXX. Im not sure what to do next. My XXXX account was affected too due to fraudulent charges from tagged merchant and I disputed with tagged for those transactions and they refunded me so why not the transactions on my cash app account. Since then Cash app has took my card without me knowing and I had to chat with two representatives who could not tell me why? Ive had to find another way for my clients to pay me and this all an inconvenience my business. Can you assist in anyway?
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| 05/02/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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n order was placed on XX/XX/XXXX for XXXX to XXXX plus funds were withdrawn immediately and sent to XXXX, a month later XX/XX/XXXX, we got a notification that the order payment had " updated ''. Another XXXX was removed from my balance, we called cash app who admitted to being able to see the charge for {$1700.00}, at first they said that due to a system glitch in which funds were wrongfully refunded, which I would accept, but {$1700.00} was missing from my account in total. I argued against it and was told to contact the merchant ( XXXX ) as they authorized the payment. XXXX billing department does not see the charge for {$1700.00}, they see the transaction that poated originally on the XXXX, as expected. I can not see the charge in my transaction history, either. Cash app is the only one able to see the charge and they refuse to provide photographic eveidence of said charge so that i can dispute it with them. i have been talked down to, hung up on and had lots of calls transfered but nobody can provide a single thing i'm asking for, they are withholding my financial statements/history, ad money that is rightfully mine. CashApp has made such a mess of this situation, that the charge appears on my side, in my transaction history, 31 times, yet I am unable to see the original charge of the order for {$1700.00}. I have documentation and record of the original order price, as well as record of a cashapp employee explaining the {$1700.00} dollar charge taking place across 3 seperate dates on and between XXXX XXXX XXXX, as well as that same employee admitting there was no refund in the same statement as the breakdown of the charge.
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| 09/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I've had several issues regarding my cash I was using cash app I've had an account open with them for 3 yrs or longer and just recently I've been having problems with my money not being returned to me there are 4 incidents the 1st was 10 transactions for XXXX and XXXX XXXX is free I fought tooth and nail about that but cash app support blew me off the 2nd one was for {$11.00} I made a transfer from my bank to cash app and they added a quarter to my account apologizing never seen that money the 3rd was in the amount of {$56.00} I canceled a food order and I never received that money I had a chat session with some one everyday about the funds it took place on XXXX XXXX from the merchant XXXX and cash app both companies was feeding me XXXX and normally refunds take about 3 to 5 buisness days to reflect the representative from cash app had the nerves to tell me sometimes it takes up to 60 days .the 4th one is for {$64.00} I payed this amount at XXXX XXXX and the merchant just completed the final amount of {$39.00} on XX/XX/XXXX I received a msg from cash app staying the merchant adjusted the amount and I never seen the other portion of the XXXX dollars put back on my account and Everytime i have to go back and fourth with this company asking me questions like why do I think I'm missing money I can clearly read my transaction history just fine and understand what I see I didn't just start banking yesterday they trying to play me for an XXXX im very wise and intelligent I would not waist my time or cash app support time just trying to pull wool over there eyes times are hard and we trust these financial institutes witn our cash
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| 03/16/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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|
Web |
Servicemember |
|
I have been trying unsuccessfully for the better part of two weeks to get multiple deposits from hotels to be released back into my account after the hotels have already settled their transactions. I have contacted the company numerous times only to be told that I must wait 14 days even though the transaction is already settled or I can provide a receipt I provided multiple receipts and every receipt I provided they said something on it was wrong and refused to cancel the transaction. I have also waited the 14 days and every time I try to get the transaction canceled they either make up a new date saying that I must wait longer or outright ignore me I have provided them with multiple forms of evidence through screenshot and they ignore them and will not look at them. They are bullies what they are doing is criminal I have spoken to XXXX on the phone and through chat I have screenshots of all conversations through chat. Just today I tried to have {$50.00} returned to me that they have held for 14 days dated XX/XX/XXXX I have proof of this and even sent it to them. They ignored it and refused to acknowledge it. They currently have two separate {$50.00} deposits that have already settled in the transaction history one, the 14 days is up the second one the 14 days is up tomorrow. But it's not just about this it's about the fact that they are absolutely refusing to do the very things they say they are going to do and that their customer service outright ignores evidence that they themselves requested. I have attached in this complaint multiple instances of them outright ignoring evidence being rude dismissive and not responding.
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| 01/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/2022 I reported a scam to CashApp for a {$230.00} transaction. Within minutes of the transaction, I attempted to cancel it but CashApp wouldn't allow me. I attempted to request a refund the next day, but that didn't work either. When reporting the CashApp user as a scam, it automatically blocks the account so I can't see if it's still active on CashApp. I tried contacting customer support, but they only had a chat bot. I asked the chat bot for a phone number numerous times and was never provided with a number for a live agent.
I then disputed the transaction where the money transmission came from - my XXXX XXXX checking account. I sent XXXX XXXX all of the chat transcripts, logs, and receipts, but never received confirmation that they received the information or reviewed it. Several days later, I called XXXX XXXX claim support and asked numerous times if they received the email where I sent every detail about the dispute. I was told it doesn't matter because they won't honor CashApp transaction disputes. I asked to speak to a manager, but was transferred to an escalation call center where the agent repeatedly only said, " we won't honor this dispute. '' I spent a ton of time and effort doing my due diligence to have to follow up myself and simply be told no one will help me.
I was dismissed by CashApp and I was dismissed by my bank ( XXXX XXXX ) despite having FDIC insurance that is supposed to protect me from scams and fraud like this. If XXXX XXXX won't even submit a chargeback for blatant scams such as this, they are encouraging the proliferation of scam artists on these apps because there's no repercussions.
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| 11/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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OK I noticed at around XX/XX/XXXX. I was having problems with my cash app so my cash app was connected to my XXXX account so around about XX/XX/XXXX is the date that everything got missing so XX/XX/XXXX which was a Sunday I woke up to find out only had XXXX XXXX in my account Made me go check on my bank account and I seen a bunch of cash app withdrawals and I never ever send that kind of money through cash app. It was a bunch of {$500.00} {$300.00} {$100.00} {$200.00} {$600.00} and I never did that so I could not get anyone on the phone at the bank Because it was a holiday weekend so I had to wait till that Tuesday so Tuesday came and finally got somebody on the phone and that point they didnt seem like they was really trying to help me retrieve my money but as I stated to them which it read on their website that my account is protected by XXXX XXXX or XXXX insurance so as soon as I mention that I get an email stating that they have closed my account and I would not be able to reopen it. I let them know that there is scammers at her call doing a thing called cash app XXXX XXXX glitch Which is where theyre getting your XXXX XXXX or cash app information and they steal your money to a dummy account or send it to somebody elses cash app I dont really know I sent them proof from someone else who got {$39000.00} took from them same night and I just keep getting reports back stating they no error. Of course youre not gon na see an error, when they are cloning, my account on my card is going to appear like its me I reached out to cash app cash app has not responded only with the investigation, but would not wit the resolution
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| 10/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Confusing or missing disclosures
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Web |
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Beginning on XX/XX/XXXX and ending on XX/XX/XXXX, I received a total of XXXX advertisements via a text message that were created by cash App and sent to me in conjunction between cash app and their customers as part of a referral program. Those advertisements promised credits to either the other customer, myself, or a combination of both parties. The most recent of those advertisement msgs was sent on XX/XX/XXXX is replicated below : " Hey! I've been using Cash App to send money and spend using the Cash Card. Try it using my code and youll get {$5.00}. XXXX XXXX XXXX XXXXXXXX '' During the set up of my Cash App account, I was not notified of any additional terms or conditions, nor were any additional terms to the referral credits conspicuously disclosed to me.
After receiving my card and sending/receiving money, and using my card and software ( Trying it ), I entered into the CashApp software the most recent referral code, and received message stating that : " You've got {$5.00} waiting! '' However, the {$5.00} was never credited to my account.
I then contacted customer service and requested to know what the specific reason or disqualifying event was which caused them to deny honoring the credit offered in their advertisement.
The customer service reps refused to cite the specific reason why they were denying the credit. In addition, I requested to know when my account was created and they refused to obtain that information and provide that information to me.
Attached is a transcript of the messages between me and customer service.
Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX $ XXXX = ' ; XXXX
|
| 11/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Problem with direct deposit
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Web |
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Today, I called The Cash app customer service due to not receiving my XXXX deposit. I have had more than XXXX direct deposit come from my XXXX XXXX account to my cash app card. As of today I will no longer be using Cashapp. Whenever I contact customer service through chats, I have to wait almost XXXX to XXXX hours for a message back. Today I decided to call and the representative talked over me. Told me I was wrong. The representative told me I don't know what I was talking about. He yelled at me and told me that he can't give me his first name. Then I asked for his first name, He said his first name so fast that I couldn't hear it on purpose. I asked for his name again and he told me he couldn't Provide me the information. and then he talked over me again and told me since that he provided me with the information, that he couldn't transfer to a supervisor. He then said that he will be ending the call and hung the phone up on me. I was asking simple questions pertaining to my direct deposits. He told me since I don't know the exact day my deposit was sent, that he couldn't help or provide me any help from a supervisor. I called back immediately to speak to a supervisor. A representative by the name of " XXXX '', said she couldn't provide me with the last representatives first name. I told her transfer me to a supervisor. She said she would need to know the nature of my call. I told her again I need to speak to a supervisor. She said the same thing over again. Then she waited for XXXX minutes to tell me she can't get in contact with a supervisor. I then provided the rep with the case number for consumer financial.
|
| 05/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
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Web |
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On XX/XX/XXXX I was charged an amount of {$54.00} to merchant XXXX XXXX using my Cash App debit card. I moved {$60.00} to my Cash App card from my XXXX XXXX XXXX on at XXXX on XX/XX/XXXX. Immediately, {$54.00} was missing from my Cash App. The notification that appeared was to notify me that that amount was missing due to it being charged to the merchant XXXX XXXX for the transaction that occurred on XX/XX/XXXX. I reached out to Cash App to see why I was I was charged again on XX/XX/XXXX for a transaction that was completed on XX/XX/XXXX and they stated that I was only charged once on XX/XX/XXXX and that it was indeed completed that day. Upon following up with Cash App, their reasoning for taking out {$54.00} on XX/XX/XXXX is because there was an " impacted transaction error that occurred between XX/XX/XXXX and XX/XX/XXXX '' and as a resolution they deducted the funds back out of my account ( and many others ) to reflect the " correct '' balance due to the funds incorrectly being returned to my account. There was never a return of funds into my account from this transaction or any transaction for that matter, from Cash App. They literally stole from me {$54.00} and blamed it on a system glitch, which was their error and they refuse to refund me or credit my account for the amount that they took. I notified them of this and escalated this issue with their advocate team and was told that although it is unfair to the consumer that there was a transaction glitch, they simply took back the monies that they accidentally put back. To my knowledge, they stole from me and no consumer should have to pay for their mishap!
|
| 10/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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Web |
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On XX/XX/XXXX I sent a payment to my mother on Cash App and told her to cancel the payment. Per the Cash App instructions there is a way to cancel the transaction on the recipient 's side but not the sender. Although she tried to cancel it there was no function available on the App to cancel or refund the transaction.
I informed Cash App of the California Law per their page https : //cash.app/XXXXXXXX Right to Refund for XXXX Residents You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Block, Inc., formerly known as Square, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to Block, Inc. Finance Department at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to {$1000.00} and attorney 's fees pursuant to Section 2102 of the XXXX Financial Code.
Their Chat Support informed me " This payment was successfully sent. We can not cancel or refund completed payments. '' The payment was not completed by the recipient and they were not given an option to cancel it.
|
| 09/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
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Web |
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I called cash app customer service on XX/XX/XXXX to help me with a deposit from my daughter of XXXX. The person on the phone went so fast and had me clicking here and clicking there and the next thing I knew i looked into my bank acct and noticed the cash app customer service guy did transactions of 2 both at XXXX each to bitcoin and some guy named mark. once I felt uncomfortable with what was going on with this phone call I disconnected the call. noticed the cash app guy made it look like i sent the money to my daughter and myself which i have no record or dont do bitcoin i immediately Called chase bank to inform of the scammed and fraud transactions and what happened. The guy tried calling back multiple times to " help me get my deposited money through cash app. after multiple calls from this guy I finally answered the call and told the guy that he has been reported and stop calling me he is a fraud and scammer and he should be ashamed of himself. He then texted me cursing at me and at the end of the text he confessed to taking my money. contacted cash app and they said because he sent my money to bitcoin that this was irreversible and they could not do anything about it. I have screen shots showing this guy tried multiple transaction through cash app and some failed but the he was successful in scamming my money. I thought I was calling cash app customer service not realizing this guy scammed me out of my money. I just want this guy to get caught and suffer consequences so no one else will get scammed. and get my hard earned money returned to me.
contacted police, my bank and cash app no one will help me
|
| 02/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX, my phone was stolen from my home, and the XXXX men who took it proceeded to login to my cashapp account and immediately began trying to transfer money to themselves and other people from my account. Here is a list of those transactions and their outcomes : XX/XX/XXXX XXXX - Payment to XXXX XXXXXXXX - {$500.00} - Payment was canceled for my protection.
XX/XX/XXXX XXXX - Add Cash from XXXX XXXX XXXX - {$200.00} - Failed ( no reason given ) XXXX XXXX - Payment to XXXX XXXXXXXX from Cash app account - Completed. Refund Request declined. **** XXXX XXXX - Payment to XXXX XXXXXXXX from Bank Account with XXXX - Completed Refund Request Declined. **** I reported these fraudulent transactions to cashapp. The final XXXX transactions were deemed ( incorrectly ) by cashapp support to be legitimate. This is despite the fact that the {$100.00} charge is being disputed through XXXX and was refunded by them when the transaction was deemed to be fraud. When i followed up with Cashapp Support and asked why given all the evidence i supplied, what evidence did they have that the transaction was legitimate. They sent me an email that promised to contain the evidence that supported their ruling. Unfortunately, the only documentation they provided was XXXX page and only listed the transaction, with no supporting evidence attached. They did not refund me my money which was stolen on the basis of NO evidence, even tho i notified them of the theft AND provided evidentiary support of fraud. The letter also said that I had no recourse to challenge the ruling. They are stealing peoples money, and enabling others to do so.
|
| 12/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
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Company named Square, inc/Block , inc running a payment processing website for small business named XXXX few days ago, they deactivated my account and suspended XXXX of my transactions ( XXXX held and XXXX went through earlier ) those XXXX which had been held by them with the amount XXXX $ as they refuse to release them for the coming XXXX days under so called potential chargebacks or disputes.
they offered a full refund option to my customers, but my customers refused to get refunded because their banks will charge them additional fees for the refunding transactions as the currency exchange rate by their banks changed to higher rates causing them to lose around XXXX XXXX of their money value if not more.
I contacted XXXX XXXX support dozens of times through their live chat, calls and through other platforms for complaints like BBB as they replied with same answer " We keep them as a reserve for potential disputes or chargebacks ''.
As for those XXXX transactions which went through, they indicated that they will charge any disputes or chargebacks to my bank account as I asked that the XXXX suspended transactions to be released to my bank account as if there was any disputes or chargebacks for the XXXX of them to be charged to my account but they totally ignored my request saying that the decision is final.
Now, my customers are going to file complaints against me in person and my business and possible court lawsuits for not getting what they paid for " Package forwarding Service '' as I can't pay them out of my pocket which I also informed XXXX about with no action done by them to solve this issue.
|
| 10/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2023 at XXXX there was {$50.00} removed from my without my authorization.
On XX/XX/2023 at XXXX XXXX. there was {$4000.00} removed from my account without my authorization.
I had been hospitalized in XX/XX/2023 for XXXX and was in recovery most of the summer.
Because of my poor health and age ( I will be XXXX in a month XXXX ) I did not notice this cash was missing until around XX/XX/2023.
I was saving the money to pay hospital bills.
They failed to notify me when " {$4000.00} of my money was removed at XXXXXXXX XXXX on XXXX XXXX XXXX XXXX
Cash App advertises the following but they do not do anything.
.
Does Cash App refund you if scammed?
If a potentially fraudulent payment occurs, we cancel it to prevent you from being charged. When this happens, your funds will instantly be returned to your Cash App balance or linked bank account. If not, they should be available within 13 business days, depending on your bank.
They denied my claim. If removing {$4000.00} of my money at XXXX XXXX on a Saturday night isn't a " potentially fraudulent payment '' I don't know what is.
I have contacted them but all they say is to keep submitting claims and then they deny them.
I also know after talking to financial advisers that people can actually take money out of your bank account.
Most of the employees you talk to at Cash App are in foreign countries and do not speak English very well and don't even understand half the time what you are requesting.
I would advise everybody to remove the cash app from their phones and computers, because after your money is stolen they don't try and help.
|
| 05/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
Older American |
|
XXXX I received email notifications that a payment of {$1000.00} and a payment of {$22.00} were deposited into my CashApp account by XXXX XXXX ( one of my tenants ).
XXXX I attempted to transfer the funds from CashApp to the XXXX XXXX account I have linked to the my CashApp. I was not able to and couldn't figure out why I was not able to like the countless times I've done it in the past. Not knowing what else to do I deleted the first CashApp account entitled $ XXXX and replaced it with a new CashApp account entitled $ XXXX.
XXXX Called CashApp customer service and spoke with 2 different representatives. After staying on the phone for close to an hour and giving all information they requested- Legal name, DOB , phone number, email address, last 3 digits of the XXXX XXXX account and last 4 digits of my SS, the end result was the same. Each time the customer service representative replied : " I am sorry but I am not authorized to make the transfer due to security reasons. '' I told both reps I would be happy to answer any other security questions and they did not respond. I then requested to speak with a supervisor and both times I was told : " There are no supervisors to speak with currently, but I will escalate this to that level and a supervisor will contact you via email. '' As of present, no emails received from a supervisor.
XXXX Called CashApp again in hopes of resolving the issue and the same response was given to me. " No authorization to make this transfer due to security regulations ''. " No supervisor available and a supervisor will contact you via email ''. Still no email from a supervisor.
|
| 02/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
Hello. I am reaching out because I have a previous Cash App account and a current cash app account. My sibling sent money to my old cash app. She is unable to receive a refund via her own cash app account due to their fine print when making the account. As I am attempting to regain access to the old account, I am not providing the correct information to confirm my identity or so they explain yet I have sent my full name, social and address PLUS everything they asked for step by step. They explain they can ATTEMPT to access my account again but if unsuccessful, I can not have access to the old account, new account AND she will not receive her money. I explain I do not want to even take the chance to risk it because clearly any information I provide will be denied and then I will be told you were explained we were unable to do anything further. Their customer service answer is copy and pasting the rules they have sent over and over as if I can not read. I ask for upper management and I am told there isnt any. I insist my legal team will reach out and THEN they have a manager reach out via customer service but in email. They are denying me access to the money and denying refunding her the money even though they can see and move the money ( they explained they can TRY to send ME the money but IF unsuccessful then I will lose the money ). After hours of going back and forth explaining they are not providing proper or legal service and will have my legal team contact theirs and explain I was making a report to the CFPB, THEN they send me the money to my new account from my old account WITHOUT MY PERMISSION.
|
| 03/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX XXXX, 2022 I attempted to purchase a XXXX XXXXXXXX kitten from what I believed to be a breeder for {$850.00}, which seemed reasonable at first. Once the transaction completed, I expected to be able to pick her up, but received a notification that I would not be allowed to pick her up and that I needed to I pay an exorbitant fee, some {$1600.00}, to have her flown to me first class. That seemed wrong, but I was mourning the recent loss of our former, beloved cat and was not thinking straight ; I was also already {$850.00} into the transaction. I was told most of the payment would be refunded as part of a rental service, so I attempted to complete the transaction. It was blocked by Cash App, so I tried a few other methods, all of which were blocked, which lead the party requiring additional payment to request it in terms of XXXX or XXXX gift cards sent via XXXX XXXX. That was a resounding red flag, and I immediately contacted my bank and Cash App to recover my money. Despite many attempts to recover my money, Cash App has persistently refused to refund it claiming they are a peer-to-peer cash transfer service and not a payment service, and thus can not be held accountable for fraud on their platform. Such policies have allowed these scams to run rampant on their platform, wreaking havoc on families such as my own. {$850.00} is a significant amount of money to me. They said all I could do was request a refund from the seller, which a scammer would clearly ignore, but to play their game I requested one and was unsurprisingly rejected. Cash App has refused all further attempts to recover my money.
|
| 10/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Square has my businesses repeatedly for Square Email Marketing, a service that I have never ordered, requested, tried, or wanted. The first time this occurred we received no email or notifications that were being billed {$50.00} a month and only learned of it when we reviewed our account while preparing XXXX taxes. We requested and received a full refund and stated that we did not want to use this service and never signed up for it. On XX/XX/XXXX we received an email for {$95.00} for Square Email Marketing. At no time did we ever request, try or sign up for this service. Further investigation found we were billed {$910.00} between XX/XX/XXXX and XXXX, XXXX for this unwanted, not requested feature. I called customer service that morning and immediately got the run around. They initially offered us {$150.00} to settle the matter and I refused. This negotiation went on for XXXX hours with Square finally offering us {$1000.00} in free processing ( {$32.00} value ) for 6 months and {$150.00} refund. I searched our email and this is the first email we received despite being billed for this service for several months. I have still not received the refund and want to see Square held accountable for these predatory and illegal business practices as I am sure we are not their only victims.
Further checking found that this was occurring with a second business account for at total of {$1800.00} in stolen funds. And Square, when you read this, I dont want your garbage add ons so stop charging me for it. Square case XXXX On XX/XX/XXXX, I learned that all but {$380.00} has been refunded to our accounts.
|
| 02/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I wanted to report Cash App. Today, my mother sent {$25.00} to an account that I can no longer access. I reached out to Cash App Support and spoke to representatives XXXX, XXXX, XXXX and the other did not disclose their name during the chat. I had all information at hand for them to either go in and reset my account or close it altogether. They asked me the reason for trying to access the account. Of course, I informed them that I had a pending amount of {$25.00} that I was trying to cash out. However, each of them on different occasions came back with the excuse they could not grant access to my account. I find it very suspicious that because they know there is money pending, they won't let me get into my own account, despite the fact, that I am able to verify my Cashtag and phone number and email associated to the account. Even worse though, is they won't even close the account upon my request. I want to be able to get the refund of {$25.00}. We are on the midst of a pandemic and can not afford to lose hard earned money. I'll never understand these so-called " security measures ''. All of this because I know longer can log into an account because I have no access to the old phone number. I feel like they are trying take advantage of the mishap and keep the money for themselves. Same thing happened when my mother contacted Cash App support to get a refund. She says the representative she spoke with was named XXXX. She also had every excuse as to why she could not refund my mother. Thieves and conniving scammers being created everyday, preying on innocent people because of this pandemic
|
| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
XX/XX/XXXX at XXXXXXXX XXXX I tried to withdraw {$800.00} from an ATM using my Cash App Debit card. The transaction was canceled, and no money was received, but the money was taken out of my account. I was trying to take the money out to pay truck payment and my family 's home electric. I've disputed the issue with cash app and have been working with the bank which the atm error occurred, XXXX XXXX XXXX XXXX XXXX XXXX XXXX received the dispute from Cash App, XXXX XXXX sent the dispute to their dispute department, where their dispute department accepted the dispute and sent it back to Cash App. Cash app continues to deny my disputes even with proper evidence to support my claim. The past few weeks have been a severe struggle not having that money to pay for truck, electric, fuel, and food. Cash App representatives continue to disconnect the line middle of conversation. The only update they give me is that its processing in a different department. They can't connect me to that department and the cant even send a note to my claim to that department to attempt to fast track my claim, so my family is hurting anymore. I believe that Cash App has unethical ways of doing their services and support. I am not the only one to have experienced this with Cash App and most people give up and don't ever see their money. Cash App representative 's do not care to help. I am a XXXX veteran that should not have to stress on whether I will see my money again cause a large corporation has a hold of it and are not willing to do some work and get it straightened out. I am a very upset American XXXX veteran.
|
| 05/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Back in XXXX, my original CashApp, XXXX XXXXXXXX, was closed for violating terms of service. I used both live chat and phone call support lines to attempt to resolve. Both support agents told me they had no additional information, and I would receive a follow-up call or email from the escalation team in order to attempt to recover my account. No follow-ups ever occurred. I made a new cashapp, XXXX XXXX, in XXXX. I have a CashApp card and I use it regularly. Today, XX/XX/2023, between me buying lunch at XXXX ( EST ) and attempting to add funds to make a purchase at XXXX XXXX XXXX XXXX, my account was once again arbitrarily closed with a generic response of youve violated the terms of service. After reviewing the terms of service again, I do not see where I violated the terms. I contacted live chat and phone support simultaneously. Live chat stated they escalated the issue once again. The phone support stated they could escalate the issue, but I explained the issue was never resolved with my previous account and asked them to please transfer me to a manager. I waited in hold, and they returned after an extended period of time to tell me that there was no manager available and I could continue to hold or I could allow them to email it. I confirmed my email, again lamented that no one ever followed up on my previous account, and allowed them to escalate the issue once more. CashApp is a convenient tool, one of which I enjoy using, but after having two accounts arbitrarily closed Im extremely disheartened. The support system and channels available are not conducive to an actual resolution.
|
| 11/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I had 3 unauthorized transactions on my account from an ATM. I informed CashApp the second I found out about them. One was for {$460.00} on XX/XX/XXXX, XXXX the other was for {$300.00} on XX/XX/XXXX, at XXXX and the other was for {$180.00} on XX/XX/XXXX, at XXXX. I did not authorize these transactions, my debit card was canceled as a result and the location said they had video evidence that it was not me performing the transactions but they would only provide that information or video I should say to whoever was investigating it. I told this to CashApp. They refused to investigate and just denied my disputes. I informed them of regulation E sec 205.11 and how it related to unauthorized transactions. They have denied these 5 times. They ignored me and then told me to call the police. But they were the ones accusing me of lying or committing fraud. As I would have to be in order for them to deny these. I have reached out to the over 200 times just be hung up on, ignored and be caught in their passive aggressive refusal to accept responsibility for their actions or lack their of. This company needs to be thoroughly investigated for rights violations and banking fraud. They need to be put out of business for good.they are a prime example of what is wrong with financial institutions today in the United States. Cash app also installed malware on my XXXX which I have proof from XXXX I had to reset my XXXX as a result and it cost me pictures of my XXXX XXXX XXXX that I will never get back. Attached is proof. Look up the doimains they installed the I called them all day. They took over my XXXX
|
| 07/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American, Servicemember |
|
My name is XXXX XXXX, XXXX My Cash App Tag ID is $ XXXX.
This is an amendment to Complaint ID XXXX that was submitted on XX/XX/2022. I should have made the Claim against Cash App instead of Bank XXXX XXXX for the following reasons : 1. I recalled that I was surprised because as I was attempting to select the option to transfer the funds on a later date, ( which would have been Thursday, the XXXX ), in order to avoid fees, instantaneously, the screen that showed the {$100.00} that XXXX made to my Cash App Acct., immediately changed to a screen that was showing a transfer/deposit, minus a {$1.00} transfer fee, to my XXXX XXXX XXXXXXXX Acct XXXX
2. Also, I thought it was strange for Cash App, in response to my Claim, to refund me {$1.00} for the transaction fee. Normally, you would incur a fee for a same-day funds transfer of funds transaction.
3. I have been banking with XXXX XXXX XXXXXXXX and never had a concern with their management of my account that was not immediately resolved.
BACKGROUND OF MY INITIAL CFPB CLAIM On XX/XX/2022, my friend, XXXX XXXX sent me a Cash App payment of {$100.00}. I requested Cash App to transfer/deposit that payment into my linked XXXX XXXX XXXX checking account. Cash App provided me with a transaction receipt indicating that the transfer was claimed to be completed on that same day. Transaction Receipt attached.
However, XXXX XXXX XXXXXXXX has no record of that transaction. Cash App claims that upon their investigation into my claim, they found that the funds were transferred to XXXX XXXX XXXX. However, they refunded me the {$1.00} transfer fee.
|
| 08/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Good evening, Regarding the current situation I am experiencing, I have fallen victim to a fraudulent scheme presented by the self-acclaimed XXXX banking web application, XXXX. To satisfy the requirements of this web application, it required the utilization of the Cash App mobile application, through purchasing and selling of bitcoin transactions. As of XXXX on XX/XX/2023, the initial transaction submitted involved an introductory amount of {$48.00}, with a corresponding withdrawal transaction at XXXX, XX/XX/2023. Throughout the utilization of the web application, XXXX, additional funds were requested repetitively to guarantee the retrieval of funds invested. This lead to additional transactions, " for verification '', of amounts involving {$1400.00} ( XXXX - XX/XX/2023 ) and {$1200.00} ( XXXX, XX/XX/2023 ). Per the terms and agreement requested notated in the communication with the representative from XXXX, article XXXX and XXXX involves the description of block rewards. Through the implementation of block rewards, fees sent with transactions are included in the block and validation of transactions are prioritized based on the total amount of fees included. Although validation XXXX be processed at a certain rate, dependent on the accumulated amount of fee submitted, it does not state transactions can be denied due to refusal of payment of fees upfront. As shown through support ticket # XXXX XXXX as well as Cashapp and my business of banking, XXXX XXXX, are in refusal of disputing or refunding the amounts initially deposited when requested as I believe this is entirely fraudulent.
|
| 09/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
XX/XX/XXXX my wallet was stolen in XXXX, MN, and shortly after it was stolen some of my credit/debit cards were used to purchase goods from XXXX XXXX and XXXX XXXX XXXX XXXX As soon as I noticed my stolen wallet I locked/canceled all of my cards and called XXXX PD to file a police report.
( Case # XXXX ) I was working with XXXX Police Officer XXXX XXXX XXXX while filing the report.
I called Square, one of my card providers, to report 4 different unauthorized charges on my Square Debit card. The representative informed me that I would have to wait for the charges to clear before a dispute could be started.
Once the charges cleared, I reported them as fraudulent and Square opened a dispute for the 4 separate charges. Square investigated all 4 charges separately, and seemingly did so without noticing how all 4 separate charges were made within about 15 minutes.
A day later, Square emailed me to notify me that the disputes had been lost and they werent going to reimburse the stolen money.
I tried, multiple times, calling Squares customer service only to be transferred again and again without any of them being able to address the mistake, escalate the complaint, or give me any information regarding why the disputes were lost or how to challenge the decisions.
Squares dispute investigation did not contact me, or look at the obvious break of pattern in my card spending, or notice how suspicious the charges were ( at XXXX XXXX : XX/XX/XXXX {$510.00}, XX/XX/XXXX {$540.00}, minutes apart ; and at XXXX XXXX XXXX : XX/XX/XXXX {$370.00}, XX/XX/XXXX {$370.00}, also just minutes apart )
|
| 04/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
As an XXXX I use XXXX to schedule clients and Square to receive payment. After a client paid with an XXXX that was on hold Square flagged the transaction as a dispute and subsequently used the next incoming transaction to cover the amount disputed.
I have been using this system for about XXXX and I have never had a dispute. I attempted several times to resolve the dispute, but mobile aps don't give you 100 % access so I still had this dispute unresolved. Apparently the process for resolving disputes can be months and this has situations has cost me {$190.00} in dispute plus the {$190.00} ( which is the service fee for my next client ) for a total of {$380.00}.
I did not receive any notification via email from Square to help resolve this dispute. I did receive a notification from Square and instruction to resolve that just lead my in a circle of confusion. I thought everything was cleared then I received another payment but instead of transferring it to my bank account they used it towards the first transaction that is on hold.
As a service provided that makes no sense and is actually a liability that I can not afford. I will not take a loss of {$380.00} though, I expect those funds to be restored to my designated account and this dispute closed. I can be contacted by phone XXXX XXXX XXXX or email XXXX.
I hope to hear from someone soon, and I'm incredibly disappointed and feel violated. I did nothing wrong but have to extorted out of {$400.00} from a provider I trust with my income transactions. Never again Sincerely, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
*There is simply no right to " retain client funds permanently '' under clauses 12 and 36 of your payment terms. A timely refund also means all funds. You have no right to confiscate all funds. You are maliciously abusing the contract. ( XXXX ) * Copy emails to reply to customers and insult customers. ( Picture : XXXX ) **Square provided false information when CFBP responded to customers. The customer is informed by email that the funds will only be retained for 90-120 days for review before the funds can be released. But you also did not issue an information request with the customer to cooperate with the investigation. It's completely one-sided and unfair to customers. ( Picture : XXXX ) 1. The account registration ( deactivation ) time is XXXX, and the payment terms of XXXX apply. Square requires customers to abide by its updated payment terms in XX/XX/XXXX.
XXXX. Your email client promises to review and publish it within 90-120 days. You broke the contract and nothing came of it.
XXXX. The account is delayed for 2 years. You did not contact the customer midway to propose a solution, deliberately delaying the process. Instead, after a complaint is made to the " XXXX '', it will be " permanently retained '' and will be subject to your company 's payment terms XXXX ( which does not indicate that you have this authority ) ( or trigger Article 12 ) ) Summary : Square complained that managers abused terms, violated contracts at will, bullied consumers, and deducted customer funds at will. It is hoped that the relevant financial authorities will intervene to investigate Square.
|
| 03/25/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
CashApp is a popular and widely used financial service where people can receive funds and send funds and can make purchases using a card provided by CashApp and have those purchases refunded to the same card as well as adding and withdrawing funds using a variety of methods including transfer via debit/credit charge to non-CashApp card, direct transfer/wire from outside account, or ATM cash deposit.
What CashApp does not allow is downloading or viewing statements outside of the app, and users are not able to view any records or ledgers of any duration or length of time for transactions under their account.
I contacted CashApp support for assistance with many issues I encountered using their service, and one of those issues involved a handful of missing and extra transactions. During my initial overview of transactions logged in CashApp I noticed that I had not received funds from refunded purchases, and contacted CashApp support to request a detailed list of transactions. I was informed by multiple CashApp support representatives that they are unable to provide statements or a transaction history and that I could view all transactions under the activity portion of the app.
My transactions do not balance as currently listed in-app, and transactions that I know had been refunded should have my account balance at a larger amount. CashApp support representatives have declined to investigate, and my requests for documentation from investigations have been denied. I want a list of all transactions made under my account, and I feel CashApp is hiding more than one thing from me.
|
| 07/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX, I received a text from a friend advising me that she sent me {$2400.00} as a test transmission when trying to set up a Cashapp account ( see attachment ) and to please send the money back to her. I was alarmed to receive the email and called to verify with her that the text was legitimate and actually came from her. She verified that she did send the money and also sent the request for the return of the money. She said she was on the phone with XXXX and they were helping her set up her Cashapp account. I told her I thought it was a scam because XXXX wouldn't help her with that but she insisted it was not a scam and to send the money back. At that point, I went into m Cashapp account and saw where she did send me {$2400.00} which I immediately sent it right back ( funds never left my Cashapp account, see attachment ). She informed me the next day that the funds never went back to her account and she was scammed. I advised her to contact her bank ( XXXXXXXX XXXX ), file a police report and the state Attorney General to try to get her money back. On XXXX XXXX, I received a text from Cashapp informing me that my friend filed a dispute with her bank for the {$2400.00} and they were refunding her the money from my XXXX XXXX XXXX XXXX account ( see attachment ). They withdrew {$2400.00} from my account without reviewing the transaction, my authorization. I never removed the funds into my bank account and sent the funds back t my friend via Cashapp. They have basically stolen my money in order to reimburse my friend for her negligence and allowing herself to be scammed.
|
| 08/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX I tried to pay a contractor using our Square Checking account. When I logged in, I noticed that my account was under review and the funds were frozen. I received no email or communication from Square Financial Services so I called them. The rep explained that it appeared fraudulent and after verifying all the information and transactions, they would request the funds to be released. But due to the fact that they were closing in XXXX minutes, it would be the next day. The account was released the next day with no problem. On XX/XX/XXXX, our account was once again frozen and under review. I contacted square again and verified all transactions and was told the release would be done within XXXX minutes. It was not done and as of XX/XX/XXXX the release has not been lifted. I spoke with an agent on XX/XX/XXXX and explained the problem who advised that it could be XXXX business days before the review would take place and the hold released. I explained it was not acceptable as I have to process payroll and pay vendors and as a restaurant, I needed access to my funds. I asked to speak to a manager and was advised that management couldn't expedite the process but could listen to complaints. Once again, I received no notice or way to correct issues until my card started getting declined when I was paying vendors. The process to review accounts and the fact that management can not expedite the process and the fact that customers can not speak to the account review team is absolutely absurd in the financial world. I am requesting a full review of Square Financial Services.
|
| 05/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I submitted a dispute as well as a complaint via your platform to bring to light the lack of investigation by Cash App relating to an ATM withdrawal error. When filing the dispute, I mentioned to the Disputes team that the transaction was " authorized '', however, the funds that I requested from the ATM machine were not dispensed. My account was charged for the transaction, and for that reason I filed the dispute. I spoke with a Cash App manager by the name of XXXX, who informed me that I can request the documents Cash App used to complete their investigation. My thought process was that the documentation would show communication with the merchant/owner of the ATM confirming that funds were dispensed. When I received the documentation the sent to confirm their decision ( attached here for your review ), I realized that the documentation showed nothing more than the fact that it was an authorized transaction. Nowhere on there does it show confirmation that funds were actually dispensed. The documentation is internal, and none of it came from the merchant/owner of the ATM. That being said, you can not confirm that no error occurred if the merchant/owner of the ATM has not confirmed that funds were dispensed. I firmly believe that Cash App has denied this because they refuse to reward me these funds. Additionally, I have filed an additional complaint with the XXXX XXXX XXXX and the FTC to review this. It is quite apparent that many others have had the very same issues with Cash App, and the only way for this to be fixed is for agencies like the CFPB to hold them accountable.
|
| 08/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
So on XXXX I texted a dude on XXXX with the name XXXX XXXX and he was selling a XXXX for a good price so I texted him and asked how much and he told me and so I asked if he would take XXXX and he said yea and then I asked him where he lived and it wasnt to far from me about an hour and then this is where I shouldve stopped dont know why I didnt he asked me to make a deposit of about a XXXX $ so that I could have it in my name so no one else could take it. I told him Ill j take the risk and wait and thats a few days ago by and he texted me and said if you just give me {$150.00} for it XXXX you the XXXX the controllers and all the cords so XXXX like XXXX XXXX XXXX. So then I told him I would send him the XXXX when I go up to his house to meet him and he tells me to just XXXX it to him now because he isnt going to be at his house and that XXXX just leave it on his porch. So Im like nah we have to meet up and then when I see it XXXX send you the money. So then a few days go by again and he text me aye if you send me {$120.00} to get a new key for my car and some gas that he could just drive it up to me. At this point its been forever and I just want the XXXX thing so XXXX XXXX XXXX and sent him {$120.00} on XXXX XXXX His XXXX is @ XXXX. And so hes like awesome XXXX be leaving soon and so XXXX XXXX and then a few hours go by and I ask where he is at and he text me back saying he is XXXX minutes out and thats when he hasnt texted me since and XXXX blocked me on XXXX and took down the listing. Please Im literally struggling so bad and yes I know it was very XXXX to do.
|
| 07/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On Sunday XX/XX/2023 I was at home on my phone and I got a notification that I send mine to a person I never sent mon to from cash app. I did not loose my phone I have my phone with me and no on has access to my phone. I dispute my charges. Cash app came back with 24 hours and said they investigated and I mad those transactions. This is beyond sad and pathetic I am sure cash app has insurance in their customer when FRAUD happen. They have been on TV about some has hack cash app. They didnt even check my history to see if I had sent money to these people before. They went by they on and never contact be to asked any questions. This has to stop this is not how you treat customers. They dont got help when you call its they same answer over and o er and they will hang up on you while talking. This has to be reported!!!!!! they need to be investigated on!!! That is why I dont used cash app they do not secure their customer!!!!!!! All they do is take money from people, and do not help at all!!!!! I want back the money j had left on my cash app. The above I did not do. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They keep denying the claim stating that I didnt tear transaction, and send the same email over and over and over again. They do not send no reason. They need to be investigated on. This should not be allowed to consumer. They need to be close down!!!! They say the same thing over and over and over. This is not right. This is a serious matter and should not be allowed to happen to people.
|
| 04/02/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American |
|
On XX/XX/2023 my Cash App was charged for two purchases one within minutes of the other, from a company called XXXX XXXX for an amount of {$120.00} and the second charge of XXXX. I immediately went on line and cancelled my cash app card and filed a dispute for the fraudulent charges. Approximately one week later I was issued a temporary credit for both charges in question.
For the record, I have never given my card or the card number to anyone to use and have NO idea how my card was even compromised.
Approximately one month later I received an email stating that the dispute was denied after their so called investigation. However, I tried looking up the company name XXXX XXXX and although there are variations of that name there is no company I found that is actually that name. Therefore, I found their so called investigation to be lacking the evidence needed to dismiss my claim.
I then began trying to contact the support team via chat after I was never able to get thugroh on the so called XXXX # and holding for literally hours at a time. to have there decision appealed. I have asked Cash app to follow up as I found NO company with that name, I asked where the items were shipped if purchased on line. I know they can't tell me the address but what state or city did the merchandise go to, etc. I have gone on line and chatted with support twice in two weeks and keep getting the same robotic response saying their specialty team will reach out to me and asking for my email which I have given twice and still no one has contacted me back about the issue I want to appeal.
|
| 09/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On XXXX XXXX, XXXX, I was informed by a family living off their Cash App card that it wasn't working properly at gas stations and the like. They wanted to test the card to insure it was working correctly as they were making a trip for a XXXX XXXX for one member of the family.
On XXXX XXXX, XXXX, at approximately XXXX XXXX. I was sent {$300.00} via CASH APP with instructions to immediately return the {$300.00}.
At approximately XXXXXXXX XXXX. I immediately sent back the {$300.00} to the same family.
Both transactions have been confirmed by CASH APP. Neither transaction was confirmed by my XXXX XXXX.
On XXXX XXXX, XXXX, CASH APP unilaterally entered my bank account and seized a " disputed '' amount of {$300.00} allegedly sent on XXXX XXXX, XXXX. CASH APP has admitted to seeing BOTH transactions and yet claims they are REQUIRED to return monies if there is a dispute with a bank. I inquired of the Bank and CASH APP refuses to disclose.
I tried to file a dispute and they said I HAD to contact the party in dispute, yet on XX/XX/XXXX, NONE OF THE ABOVE requirement OCCURRED BEFORE unilaterally withdrawing the monies.
It is my intention to pursue " civil theft '' damages against CASH APP and potential Class Action litigation if this a procedure where other INNOCENT parties have had their bank account unilaterally plundered. If CASH APP can unilaterally claim a " dispute '' allows them to breach your bank account, how many other INNOCENT parties have been harmed by this procedure. It is my intention to make " whole '' all this injured by CASH APP as I have been.
|
| 04/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Square Inc. processed 43 transactions for my company, XXXX XXXX, on XX/XX/2022 between the hours of XXXX XXXX totaling the amount of {$670.00}. The transactions occurred at a local craft show in XXXX, Ohio called XXXX XXXX at XXXX XXXX XXXX Their website as a payment processor is www.squareup.com but their parent company name is " Block ''. Square has a long history of collecting credit card transactions for small businesses such as myself.
On XX/XX/2022, Square informed me that another account existed for my company under the name " XXXX XXXX '' and email " XXXX '' - neither of which is correct for my company which has been in business for 13 years, nor did I receive any kind of verification before it conducted business on my company 's behalf. The name is spelled incorrectly and the email is invalid. When visiting " XXXX XXXX' it is clearly a spam website. Square should not have allowed this account to process any transactions under my business name.
No further information has been provided from Square, such as many questions I had : When was the fraudulent account opened? How much money was fraudulently spent? What is the address listed on the account? None of these questions have been answered by Square and they have been generally uncooperative. I filed an FTC and Identity Theft complaint online which Square responded was " insufficient ''. My FTC report is available, however it has very little information included due to Square 's reluctance to provide this to me. They have continuously replied with the same copy/paste message as shown in the image below.
|
| 08/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
I'm trying to pay a vendor that provides XXXX XXXX services and they only accept Bitcoin. I signed up with Cash App as recommended by the vendor and connected my Bank Account to the app via my debit card. I then applied to send the vendor a Bitcoin payment and was told I needed to provide further verification of my identity. They then asked that I submit a front and back set of photos of my Drivers License for the purpose of verifying my identity. I did this process twice ( once on XX/XX/2022 and the second time on XX/XX/2022 ) and both times got an email about 20 minutes later saying I was not approved for Bitcoin use on the site. I called the Customer Service number and got a live person on the line to see what the problem was. The amount of the transaction with the vendor is {$89.00} USD and I had transferred {$100.00} from by bank account into my Cash App account to cover this transaction. After 20 minutes of back and forth emailing between the customer service rep ( " XXXX '' ) she said that the Identity verification department was denying my ability to use the Bitcoin part of their app. I asked to speak with the Identity verification department and the CSR said they didn't communicate via phone, only via email to all other departments. I then asked to speak to a manager or someone else in the company that could sort this out and was told that the decision was final and this service was not available to me. When I asked for further clarification on the reason I wasn't being allowed to use this service the CSR said she could not provide any other information.
|
| 10/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
This platform allowed me to spent my whole wallet balance on purchasing XXXX, in a few clicks, very simple.
After I bought it, I attempted to withdraw it, that's when it got complicated ( of course ). An ID verification window prompted. It said that for safety reasons I had to verify my identity. Good, I'm ok with that. Then, a second screen comes with a set of options for ID, all with XXXX thing in common : any type of government ID must be an XXXX ID. I'm not in possession of any XXXX ID, so I tried with the ones I have, passport and driver 's license from a different country. It didn't work.
I reached out to their support and they keep telling me that I have to use an XXXX ID, and I keep explaining that I don't have one.
XXXX of them suggested me to just sell the XXXX there, so I'd get my USD in the wallet, which I can use freely without ID verification, as I've been doing for the last XXXX or 3 years. However, it means that I'd have to pay them again their fee and commission, which I did earlier when buying, and now forced to do it when selling. This is the most unfair solution they could provide me with.
I was not warned about these strict policies before buying the XXXX. Why would they be so strict about moving the XXXX but so friendly when purchasing it? To take advantage of clients?
There were no policies nor Terms for me to accept when I first entered the XXXX interface of this platform. Nothing prompted out when I was buying telling me about ID verification process, much less that they will only consider valid an ID issue by the US government.
|
| 11/09/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
On multiple occasions, I have had a hotel place a deposit hold on my account, but even after they finalize the transaction, Cash App continues to hold the funds and demands a letter detailing the transaction, on company letterhead. The falsely insist the merchant is the one holding the funds, when the merchant has blatantly finalized the transaction. In the instance of a merchant legally changing name ( or the XXXX XXXX in XXXX, NV became the XXXX XXXX - very publicly ) Cash App will not accept the letter due to the name difference.
This is blatantly using excessive holds and misinformation so that Cash App can capitalize on the misheld funds to earn interest from the money it should have released. The expectation that consumers and merchants need to take hours out of their day to kowtow to Cash App 's requirements of a letter that states what has already happened with the transaction, all while lying to customers about who has those funds on hold, is absurd.
My most recent transaction began XX/XX/ and Cash App is stating that the merchant has not finalized the transaction ( though they have completed the transaction ) and that the funds will be held until XXXX or later. In order to get the funds released at that point, I will again need to initiate a.suolort request and once.more.beg to be given access to my money. If I do not do so, they will hold it indefinitely.
This is theft of income, as they are keeping the interest they earn from my money in their account, while deflecting the blame onto a merchant that has nothing to do with the hold on my money.
|
| 01/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX. I added {$31.00} to my cash app to pay for a XXXX. XXXX to {$27.00} from my cash app instead of the price from the ride and I never received my ride. On XX/XX/XXXX, I submitted a dispute with Cash app, but because of a glitch in the Cash App system I was unable to upload documented proof that XXXX had already been paid the {$27.00} in XXXX. So I called Cash App support to escalate the original dispute after Cash App denied my dispute. I received an email asking me to upload my proof in which I did of my bank account showing that XXXX had already received this payment. I have been disputing this payment with XXXX and my bank since XXXX, with no resolution with XXXX removing the info that I still owed this balance to them. My bank account shows that I was double charged by XXXX for XXXX ride. My bank disputed the charge because they had proven that I paid for my ride already. I was advised by Cash App to submit the dispute again if denied from the escalation. I was denied and submitted the dispute again with more than enough documentation. Immediately my dispute was denied and then they canceled the use of my card, without any notice. Between XXXX and Cash App, this is unfair business practice for consumers. I don't believe that Cash App provided the proof of payment to XXXX to show that a {$27.00} payment had indeed been submitted to XXXX. Cash App did not back me at all. I have been a long time customer of cash app for a long time with no issues except in XXXX. They gave me excuses satating that they could not provide me with any additional info.
|
| 06/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2023 I filed debit card disputes with cash app due to purchases not being made by me. On XX/XX/2023 cash app denied my claims and stated that my disputes were false because I have interacted and purchased items from XXXX before. I used the chat function for cash app and stated that yes I use XXXX because I am an XXXX phone user. So naturally I would have charges from XXXX. But my XXXX ID was compromised. Also theres no way Cash App could have investigated all of the transactions that I am disputing in less than XXXX and when I asked for documentation of what they used to come to the decision of denying the charge they simple sent me a receipt of the purchase and said that the decision was final. This is not adequate as consumers are really being taken advantage of and companies like this are just sweeping widespread fraud under the rug and then to add insult to injury they state to the customer that they are committing fraud by simply exercising their right to dispute fraudulent transactions. I have also noticed that on a lot of consumer websites that Cash App is engaging in this behavior with dispute handling a lot. Customers who are victims of wide spread fraud are actually being victimized by this company and its dispute investigating process and deny claims and it has to stop.
Transactions : XXXX Bill for {$28.00} XXXX XXXX for {$18.00} XXXX Bill for {$49.00} XXXX XXXX XXXX XXXX XXXX for {$100.00} XXXX XXXX XXXXXXXX XXXX for {$90.00} XXXX Bill for {$44.00} XXXX Bill for {$37.00} XXXX Bill for {$55.00} XXXX Bill for {$54.00} XXXX XXXX for {$89.00}
|
| 04/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
Although I have already submitted my initial complaint, due to Cashapps negligence on securing my account and funds as promised, and already having been denied, I am now receiving a number of emails, with misinformation and no solid resolution to my claim. Although I was already denied and my case was closed on Friday XX/XX/XXXX ( less than 24 hours after the case was opened, I am now receiving emails, stating that cashapps determination was verified that my account was definitely compromised, and that my account had been secured. First one was on XXXX XX/XX/XXXX stating they determined my account was compromised and would secure it. ( 8 days later from when I called in to report my information had been changed ) Then a second email on XXXX as well XX/XX/XXXX, stating that a investigation had been started? A second time??? ( original investigation started XX/XX/XXXX, got denied and closed XX/XX/XXXX ) and on XXXX XX/XX/XXXX the final determination of NOT finding any suspicious activity and closing my case, yet again.
So my issue here is the mixed information Im receiving, the acknowledgment from cashapp that they determined I WAS compromised, but still found no issues. There is a lot of discrepancies in this entire matter. It seems to me that no one is on board with the same information, with a extreme lack of identifying suspicious activity, or any compassion for their clients losses and private information being exposed. I need a resolution and only ask to be returned what was stolen from me. I will attach all the new emails. Thank you for your time.
|
| 03/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
So I have been dealing with cash app with this for a month already I originally disputed there's about 85 different charges most of them are for {$5.00} some of those charges are duplicates or the company charged me twice or whatever but I'm not even arguing that point The fact of the matter is is the company which is XXXX it closed my account when I first told them that I was going to argue some of these charges and so therefore it took away all access for even the charges that I did make which were a lot of them it took away access to the platform therefore I no longer can even use the service and therefore I want all of my charges to be refunded so I did the dispute process with cash app and they immediately denied it by saying that the reasoning is XXXX it says something about I didn't contact them in 3 days but I contact them everyday and their support is just it's horrible they keep messaging me the same thing asking me for a good email so that they can tell me why they deny the charges and then when I give it to him they just message me with about one charge out of the {$85.00} and tell me that it's the same thing but I've never able to discuss anything or put it back into rebuttal or explain to them why I'm disputing this and why I want my money back I mean I can not access to website so therefore they just took all my money and and getting a hold of cash app anybody there that can help you is impossible I've been trying for a month everyday I have a message thread that's at least a mile long from just going back and forth and not getting anywhere
|
| 02/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I am writings to recover {$1000.00} missing deposit from my CASH APP account ( $ XXXX ). On XXXX XX/XX/XXXX, I cashed out $ XXXX that was supposed to post on XX/XX/2022 into my XXXX XXXX Account. My XXXX XXXX Acct ends in ( XXXX ) and the institution routing number is XXXX. I contacted CASH App support when the deposit did not post on XXXX XX/XX/XXXX. CASH APP support told me to wait 3-5 business days, which I did and still no deposit. CASH support asked me to have my bank ( XXXX XXXX XXXX XXXX ) do an investigation in the transaction using the trace number ( XXXX ). Attached is an official letter from XXXX XXXX XXXX XXXX advising CASH App Support that their investigation shows they never received a transaction and that my account does not end in XXXX.
If the bank did not receive the funds, then the error is on CASH App. I have tried resolving this issue with on the Cash App support page and via email with no success. Cash App online support deliberately has you going in circles so they don't have to resolve your issue. Cash App support app will ask you what the problem is, then automatically tells you they have to upgrade the issue to a special support team who will contact you by email. When the email comes from Cash App support, it is one way communication, and doesn't allow you to respond to the email. This process keeps you from speaking to a representative and has you running in circles so you can't get your issue resolved. The bank confirms they never received my money transfer from Cash App and I can't get Cash App support to resolve the issue.
|
| 09/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Made 2 purchases on my cash app card XXXX each, XXXX and XX/XX/XXXX I believe... Electric bicycles is what I purchased from XXXX XXXX XXXX I hadn't heard from them and sent numerous emails. I contacted cash app to file disputes and did but later that day got tracking confirmation from XXXX ( tracking app ) so I canceled the disputes but then 15 days later ... No bicycles! I called company..No Response and countless emails..nothing! So I contacted cash app again to follow disputes ... and they were immediately rejected ... saying company fulfilled obligations but they hadn't come and I have received nothing! Did some digging and finally found out they are not located in California but XXXX! I called XXXX post ( shipping company XXXX ) they said it was a scam with Fake tracking numbers... I continuously called customer service cash app to file disputes and got No Where!! I had an cash app employee tell me that they had numerous, numerous complaints and disputes from that company and that they were totally a scam... If only I knew!! Then Finally they emailed something to confirm my identity which I did and then at the end of verifying it... it wouldn't send ... numerous times and then I got email saying they closed my account!! Because i didn't verify my identity but I Did and called customer service and told them and they said they received it. Then only to get emails afain saying... again my account is closed!! And disputes denied!!! Unbelievable..always had good account and in good standing and for them to do this ... Unreal..Please Help ... Thanks
|
| 06/28/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with additional add-on products or services
|
|
Web |
|
|
On XX/XX/XXXX, I placed an order for a XXXX Sectional Couch from XXXX XXXX using an installment loan from AfterPay. The estimated delivery date was XX/XX/XXXX. However, when I requested a tracking number, I was informed that there were delays and that they would let me know when my order left the warehouse. Despite checking in monthly, I received excuses about warehouse delays, and my order remained unprocessed. Finally, I decided to cancel my order on XX/XX/XXXX and requested a refund. Unfortunately, XXXX XXXX informed me that they could not issue a refund as they no longer worked with the payment processor and Afterpay does not let you open a dispute after 120 days which is a big red flag since the pandemic has caused a lot of manufacturing shortages. They suggested that I dispute the charge with my credit card company and deny receiving the goods, even though they did not offer any other solutions like a wire or ACH payment. I paid {$1500.00} through AfterPay and I've contacted them multiple times they have refused to help me with getting in touch with the merchant. AfterPay knows I have never missed a single payment ever since using them, they have refused to call me and everyone keeps giving me the same answer. The only one that can help me is AfterPay, I need them to get the merchant to give me my money back. I am very disappointed that XXXX XXXX and AfterPay did not treat its paying customers with respect and instead scammed them out of their hard-earned money. It would be greatly appreciated if they could refund my money as soon as possible.
|
| 04/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I got a notice of an unauthorized transaction on XX/XX/2023 for a total of {$190.00}. I tried to dispute the transaction as fraud and unauthorized with Cash App but they denied my claim. I then took the complaint to my bank, XXXX XXXX and filed a claim, which was ruled in my favor and I received a final credit for the money that I lost.
I received a message XX/XX/2023 that I had a negative balance in my Cash App account. Cash App charged me back for that previous unauthorized transaction of {$190.00}. They withdrew {$160.00} that I was unaware of from my Cash App balance and the rest was charged but caused my balance to go into the negatives. I called customer support and they told me that " the Add Cash transaction was reversed and the funds had been removed from your balance ''. They then told me to call my bank for further details. The bank told me that the claim was approved on their end and that it was Cash App trying to charge me back for that {$190.00}. So in the end, I am still losing money for that fraud charge. I called various times to Cash App and they kept repeating the same thing over and over and then at some point they would just hang up on me and even started to ignore me. They told me that there was nothing that they could do on their end and that in order to resolve this issue with the negative balance was to add money or get someone else to send me money.
I am still being charged for a transaction that I did not authorize. My bank, XXXX XXXX credited me back this amount of {$190.00} but I am still being charged by CashApp.
|
| 06/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hello GoodAfternoon My name is XXXX XXXX XXXX contacting you today because Im having a issue with Cash App and also My mobile Bank {$400.00} dollar has been missing from my account for quite some time now, I have been given the run around from my bank and also Cash App and its very unfortunate, I still havent gotten to the bottom of the issue and Ive been very patient about money thats been missing from my accounts, its definitely a inconvenience to me and my family because this is a lot of money there was a total of 3 transactions that was made on XX/XX/2023 one transaction was canceled which is the {$400.00} from cash App I was told the the money would be returned to my account within 2-3 business days, I was watching my account nothing was returned meanwhile Cash App support chat was beyond rude, I spoke with my mobile bank they said that the money was returned but it wasnt because I dont see a deposit/nor returned added to my account, I dont even see it on my bank statement for mobile bank but when I checked bank statements for cash App I do see the {$400.00} but it still has yet to be returned to my account. I just want help getting my funds returned back to me, its going on 2 months already and still havent heard anything, all Ive been getting is chat support being rude to me and Ive had my XXXX XXXX and cash App for years and never had a issue like this before, please if you can help me get to the bottom of this issue I would greatly appreciate it, please feel free to contact me at my email XXXX or cellphone at XXXX Thank you in advance.
|
| 09/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On Sunday, XX/XX/XXXX about XXXX I received an email informing me that Square is closing both my checking and savings account due my business being high risk. Im a grass mowing business and all I did was purchase stamps from a local supermarket to send out invoices.
That isnt my main complaint though. Square can keep their service.
However ; I have 9 checks from my customers that was expecting to transfer into my account that week into the early part of the following week.
I want to know the following information about these checks ; 1. ) Did they clear?
2. ) Will they be added to my current checking balance of {$180.00}?
3. ) Were they rejected and returned to the issuer?
Ck # XXXX for {$33.00} deposited on XX/XX/23.
Ck # XXXX for {$220.00} deposited on XX/XX/23.
Ck # XXXX for {$38.00} deposited XX/XX/23.
Ck # XXXX for {$150.00} deposited on XX/XX/23.
Ck # XXXX for {$100.00} deposited XX/XX/23.
Ck # XXXX for {$66.00} deposited on XX/XX/23.
Ck # XXXX for {$12.00} deposited on XX/XX/23.
Ck # XXXX for {$100.00} deposited on XX/XX/23.
Ck # XXXX for {$25.00} deposited on XX/XX/23.
These 9 checks total {$740.00}.
Im also simply adding the current amount of my Square Saving account so that theres an official governmental document stating the exact amount. Which is {$5100.00}. ( My trust in your institution is non existent after you pulled this stunt. ) Lastly, I want to know exactly what caused my account to become flagged as high risk. And if you can not provide that information I want my funds to be unlocked immediately.
|
| 07/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Servicemember |
|
I had a payment card processing account with Square Inc.. On XX/XX/XXXX they sent me an email stating my account was deactivated and I would receive my funds within two business days of XX/XX/XXXX. On XX/XX/XXXX they sent me another email stating " Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 10 days. '' However I have not had a single chargeback on my account. I waited the 10 days anyway and still couldn't withdraw my money so after contacting support multiple times which their customer service is geared so they can steal people 's money. Everytime you contact them they tell you that the team that can release your funds only communicates by email so sit and wait for an email which never comes. It's literally impossible to speak to anyone who has the power to release your funds. So, Finally on XX/XX/XXXX I filed a complaint with the XXXX XXXX XXXX In retaliation to me filing a complaint a " manager '' from Square named XXXX stating that my funds would be held indefiinitely. Which to me means this is basically a criminal organization that steals money from small business owners. The payments weren't paid to Square customers paid with credit and debit cards with the expecation that I was getting paid for services rendered. Square has no right or reason to just keep my money and I want my money because its not THEIR money its MY money! I'm attaching pdf copies of all the emails I've mentioned as well as a screenshot showing that I have no disputes and my balance.
|
| 12/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
On XX/XX/2022 I used a XXXX XXXX XXXX ATM located on XXXX XXXX in XXXX Ma. I attempted to withdraw {$200.00} from my Cashapp account. The ATM did not dispense the money but instead a receipt stating the ATM encountered an error and the transaction had been reversed on their end. Upon checking my cashapp account the funds were debited from the account in the amount of {$200.00}. I reached out to both companies and XXXX XXXX XXXX was extremely helpful even having an ATM technician call me on the following Saturday. Since the account itself was not a cashapp and the transaction was already reversed on their end there wasn't much they could do beyond that. Cashapp on the other hand, did not even have a customer service phone number and only offer support through a chat service. The chat service was frustrating to say the least. It was hard to determine if I was speaking to a robot or staff that really didn't care about my situation. At the end of our conversation I was told a ticket for the transaction had been submitted and escalated. I was told it could take up to XXXX calendar days to refund my money. I explained how XXXX dollars is a lot of money for a single mother of XXXX and waiting XXXX days to recover my funds was going to impact our livelihood. I asked why it would take so long when the transaction was already reversed by the ATM. Each time I got a generic automated reply asking if there was anything else I needed help with. With no other options I have waited the alloted XXXX days and have not been reimbursed or even contacted.
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| 12/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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So my card was used to to book a hotel room off XXXX. Someome copied down my number number. I reached out to cash app to file my XXXX dispute because the other one was still pending. Maybe a XXXX XXXX later they supplied me with XXXX as provisional credit. I then file a dispute for XXXX. I got a email from XXXX stating that I needed to contact my bank to resolve the issue. I sent a screenshot to cash app inside the app. APPERENTLY cash app support act like they don't know how to handel customer complaints. They turn around and closed my account talking about I was in violation of their terms and services and they had no other information. Now just they other day cash app sent me a email telling me the credit that was given was final and permanent. The they turn around and denied my dispute for XXXX. Which to me makes NO SENSE! Both charges were fraudulent. So how do I win XXXX dispute and lose the other. You know the crazy thing is cash app has a history of denying people disputes leaving customers without any real reasons. Now I called cash app and explained to someone in detail and they said that it makes no sense either it to return all my money amd told me to file another dispute and I did. I wanted up today and got a email saying denied??. Look keep the account closed I could careless about doing business with a deceitful company that's all about money and not customer satisfaction. But I want my money. I'm on a fixed income and don't need anyone stealing money from me especially a company like cash app. Please return my money.
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| 06/16/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Charged fees or interest you didn't expect
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Web |
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On XXXX XXXX, I reached out to Afterpay via the hardship department about my loans totaling of about XXXX XXXX I was not past due at this time, payments were scheduled throughout the next six weeks originally before enrolling in the hardship program.
I was told my payments were all paused while Afterpay processed the plan.
Early morning of XX/XX/XXXX I received an email saying that the plan was approved, that my first payment would be XX/XX/XXXX and that no payments were due until then giving me breathing space A few hours later I began getting back to back charges totaling over XXXX XXXX from Afterpay, forcing me to freeze my debit card to make it stop. over the next few hours they would attempt over XXXX times to take the full XXXX ( XXXX as XXXX had been successful moments before causing me to overdraft ) The payments were never due, they were spread out until XXXX originally before the hardship enrollment.
Upon enrolling in the hardship, there was an unexpected error ( afterpays words ) which caused this because it was entered incorrectly on their end. It had marked every single loan past due and changed every installment date to XX/XX/XXXX.
Afterpay adjusted the hardship to its proper terms several hours later after several emails ( they do not have a phone number ) but are refusing to return the money that was wrongfully taken. They admit that it was a mistake on their end but will not return the money to me. I have emails proving this was a mistake that they admit.
Afterpay refuses to return wrongfully taken funds.
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| 02/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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Square up is committing Fraud by accepting a credit card payment during a money transfer and then changing their policies mid course preventing the consumer or seller to obtain the funds and thus committing fraud.
Square has refused to allow me to refund the consumer or to deposit the funds so to allow for a refund or payment for services.
There is now over a thousand dollars in the account which was blocked for no valid reason.
Square is now demanding to assess the business account transactions, over the past three months, of which we never agreed to as this would allow for fraud to take place.
With this kind of sensitive information, the accounts can be hacked.
They are now asking for the User Name and Password of the bank accounts, to release the funds, which would allow them free access to all of our accounts and which we would never allow.
On XX/XX/XXXX Square compromised our account and then said that the account was now safe, when in fact is was not.
I want my own private bank to take over our merchant services and to close this account as soon as possible.
Square is next to impossible to reach by phone and provided disinformation to me regarding my account.
Square has insulated itself from merchants being able to report fraud, as what happened in my case on XX/XX/2022 when my account was hacked.
Square promised to correct the situation, which apparently it did not.
Rather they set up a series of road blocks preventing merchants from accessing their funds, while allowing back actors into the merchant accounts.
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| 09/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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Over XXXX weeks ago, Cashapp closed my account for what they claim was a violation of the " terms of service ''.
I contacted the customer service department to determine what term they claim was violated.
Customer service at tgat time said an email with that information would be sent.
No email was sent.
I contacted customer service again to ask about the status of the email.
I was required to resubmit my complaint and was again told that I would be receiving an email from the company with regards to the reason my account was closed.
No email was sent.
After XXXX weeks, I again contacted customer support. I was told again that I again should expect an email, I requested to speak to a supervisor as I was certain that I was not going to be receiving the email after being falsely promised emails XXXX times before.
I was then told that there was no supervisor, that I would not be given any further explanation as to why my account was closed, and I was hung up on.
I called customer service back, speaking to a different agent, and was again told that I would NOT be receiving any information as to why my account was closed, I was not allowed to speak to a supervisor and I was hung up on a second time.
I have thoroughly reviewed the terms of service. I can not determine ANY term that I have violated. As the company is not willing to provide answers, I have to presume that I am being targeted personally or politically by the company.
How can a company have terms of service and not inform people of why they are being cancelled?
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| 07/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Confusing or missing disclosures
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Web |
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I have been having a dispute with Square the credit processing application. I have been using them for years to run my XXXX business with. Most customers pay me by check some pay with credit cards or bank transfers. The dispute revolves around a bank transfer. They are requesting that I update my bank information with them and either provide them with three months of statements or access to the current balance and transaction history of my account. I am uncomfortable providing either of those. My bank has advised me to not give out that information.
I have been trying for weeks now to get the balance of my money that they are holding, {$2700.00} after they have removed there percentage fee. It has been extremely difficult to speak with anyone in the company to get this resolved. One manager told me to refund the customer and have them pay with another method. I reluctantly agreed, trying to keep my customer out of my banking issues and maintain my professionalism. I have tried over ten times to refund the money the application will not allow me to do it. I called them back again to get that resolved and the only way I can issue a refund is to give them my bank information, which as previously stated I am unwilling to do.
I have run out of options to get my money. This doesnt seem legal to me. I am turning to you for help or any advice to resolve this.
Invoice was paid by customer on XX/XX/XXXX, was processed and released into my Square account on the XXXX. I have been trying to collect it since then.
Please advise XXXX XXXX
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| 05/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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Cash app has been discriminating on my account they are denying claims when I make them and tell me they have no further information! They dont even investigate the dispute! I disputed a XXXX transaction and WON I have no account with XXXX and cash app has been proven it and refunded me and then we didnt catch it till I was doing my taxes well I reached out and they denied my claim with out investigating a few days later! They have been doing this with account for a long time they wont believe me and immediately refuse to accept claim and wont give me reason why what makes it very obvious is here we have a dispute I won against this merchant and I have offered merchant number emails and most importantly of all cash agreed with me about the XX/XX/XXXX transaction when I filed dispute but yet now denied XXXX transaction it makes no sense I have no open XXXX account! XXXX will verify I am not that account holder! I did not authorize any payment I have been in and out of hospital for last two years I have emails my email and personal information was compromised but again most importantly how can cash app deny the 2nd claim when first one was proven I did t do it and have no account with XXXX I feel like they didnt even bother to look for some reason they been discriminating against my account! I have asked them and told them its my right to know how and when they investigate it?! When its right there and I won XXXX dispute I have no account with XXXX NO ACCOUNT WITH THEM! And they know this cause I won XX/XX/XXXX dispute transaction!
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| 05/05/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I am missing money from my cash app account with no transaction history to justify transactions. I received a direct deposit of XXXX last night, spent XXXX for rent, XXXX for XXXX XXXX and transferred XXXX to my savings. That should leave me with about XXXX in my checking and not XXXX. When I contacted cash app the response was " Thank you for reaching out. We understand the importance of your funds. A technical error that occurred between XX/XX/XXXX and XX/XX/2023 impacted one or more of your Cash Card transactions.During that time, merchants that you used your Cash Card with successfully received payment but the funds were not deducted from your account. As a result, your account balance was temporarily higher than it should have been because your payment to the merchant did not decrease your account balance.The balance you're seeing now reflects the amount we deducted to recover these funds and successfully complete the payment ''. How ever they are not able to provide me with which transaction or merchantts experienced the issue and what dates would have actually been affected. The transaction history they show is false as it does not reflect this " issue '' they describe, which is inaccurate financial records and reporting. If there was an issue with payments they should be able to provide the exact dates, times, and merchants that experienced the issue, and they should reflect transaction history to show such errors. Financial institutions should be reporting accurate history involving any transactions and updated errors.
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| 02/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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I used CASHAPP To send XXXX.
On XXXX XXXX XXXX I was contacted by XXXX XXXX on XXXX. She told me of a platform that she was in and if i put in {$100.00} in XXXX hrs i would get {$500.00}. When that time came i was told i had to wait until I was {$1000.00} invested. Every time I should have been able to get money there was another reason they would not give to me. This group was called XXXX XXXX XXXX. Then a woman by the name of XXXX XXXX contacted me saying to leave that group and she will help me retrieve my money. She said her group is XXXX XXXX. She was probably the same person looking back. Im sure my money all went to the same people. It was the same thing. Add more money and they promised me I would get my money that was due to me. Im on XXXX and I am XXXX years old. I needed this money badly. I barrowed and the total due to me is {$19000.00}. These people got mean and nasty to me. They called me names and said how stupid i was and belittled me because I didnt understand. I was told no way can this be a scam because it was binary trade. I tried contacting cashapp to get my money back and they are not responding. The purpose of this scheme was to target people such as myself that has no idea what they are doing to steal from me using fraudulent representations. I have a letter written out to you but I cant copy and insert it. Someone is trying to help me with this as I am devistated. They stole all my money and then some. I have all of the individual withdrawals to them if u need them. Please help me to get my money back.
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| 01/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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In XXXX of XXXX I received a debit card from Cash App. I am not Cash App customer and never signed up for an account with them. The only way to contact their customer service area is via their app. You can attempt to call their customer service area but you are only able to speak with someone if you are a current cash app customer. Other than that you can only reach out via social media. I was finally able to get in touch with them via XXXX. After several days and after I proved my identity by sending them a copy of my driver 's license they closed the fraudulent account. When I asked how this could happen they directed me to their terms and conditions which in essence states as long as someone provides an address they can receive a debit card from Cash App. They also directed me to XXXX. However the people who attempted to open the account only had a fictitious email address and my real home address so there was really no identity theft On XX/XX/XXXX I received another debit card from Cash App. I still do not have a cash app account. I attempted to call and contact but again because I do not have an account I had to reach out via social media ( XXXX ). They cancelled the account within 24 hours but when I asked to put something by my name so another fraudulent account was not open in my name I was advised this is not possible and again directed to XXXX How is it possible a company can issue a debit card in someone's name twice without verifying their identity? Then when I ask them to stop I'm told their is no way to stop it?
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| 07/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I made an order of 3 items from XXXX and used Afterpay to purchase those items on XX/XX/2023. I canceled those items within a few hours of ordering but only two items got canceled and refunded. The third item got shipped and delivery was refused so it was returned to the warehouse in California. I spoke with a supervisor on XX/XX/2023 from XXXX who confirmed she would have the item sent back to their warehouse and I would be issued a refund as soon as they received the item. The item was received in their warehouse on XX/XX/2023 and one of XXXX 's employees signed for it. I haven't received a refund of the {$230.00} that I am owed as of yet. XXXX says they can not help me because this is something Afterpay has to resolve. I have started several cases with Afterpay and no one has been able to help me with this. It has been over a month, actually almost two months. A representative at XXXX said that once I started a case with Afterpay, when I confirmed the item was being returned, it basically blocked them from doing anything with my account on their end. They said Afterpay has my money and there is nothing XXXX can do to help me.
My purchase total was : {$460.00} for XXXX items.
I got refunded for two items : {$200.00} + {$22.00} The third item got returned to the XXXX warehouse but I have been charged for that item. I am still due a refund of {$230.00}!
I have used many company 's that are for this same purpose and have never had this same issue. This was the first time using Afterpay and I will never use them again.
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| 08/14/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I transferred money from my cash app to my XXXX XXXX account. XXXX XXXX advised cash app reversed the transaction and has the money. Cash app refused to look into this case and denied my claim 2 mins later without looking into it. I wasnt even done uploading my bank screenshots or the letter from my bank advising they reversed the funds and I got a notification my dispute is denied and will not be looked into.
Legal name : XXXX XXXX Cash tag $ XXXX Email XXXX Phone number : XXXX I had a cash out of {$300.00}, I was charged {$5.00} and Deposit amount {$300.00}. XXXX XXXXXXXX is advising cash app reversed the funds and did not deposit to my account.
Transaction was an instant transfer XX/XX/2023 at XXXXXXXX XXXX
I have no idea why cash app would reverse funds, but my bank was not able to keep Them and this is not an instant transfer as I paid for.
They also advised they they can not do anything with a transaction ID as that is you all proof and they cant pull cash app info using their system. They advised you will need to provide a trace number in order for them to see the reason why the transaction was reversed. They also advised since you all did the reverse you should be able to use your own transaction ID to see you reversed it. I feel like Im am doing all the work here and just being pushed off by cash app. I need to know why you are holding my funds and not releasing them to my bank account or showing in my balance. And I also want reimbursement for the instant fee as cash app did not instantly deposit my funds.
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| 06/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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I order a transmission on XXXX XXXX. For a company XXXX. XXXX XXXX sale person..I order the transmission. He say it be delivered next week XXXX XXXX XXXX. It didn't came .I call his number XXXX .disconnected. So I found the business site called there number .disconnected..
So.I was scam no where to find..I call cash app there tell me. Sorry to here the we get back you money.refunded. .My have to wait XXXX Business days.that was form XXXX agent..as I wait I call back to see what happened. A different agent tell me I can't get my money back.which make no sense there policy says if there's a scam they will return your money. At the same time it say no it .So it sound like Cashapp scaming. People 's .It insurance by there bank for scammer protection.The just how banks works.
Anyway .I even show them on my account it show it was refunded on XXXX XXXX.But I never see it. .I told them all I get is a rerun to the policy page from every other agent about no refunded if it a complete or cancel order.even tho I show them in writing you do. This is form of bank discrimination I feel like. You have insurance for scam protections but it's only for certain people that's not fair. All I wanted is my XXXX back. It show it was refund in my account but I never see it in my account.There have problems with XXXX phones which I have an XXXX phone so maybe that's was the problems I was telling them that didn't show up in my account.. Your see all the info ... Cash app having a lot of problems..just need to fix and be fair to all people 's.
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| 10/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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XX/XX/2022 Fraud/Scam {$350.00} $ XXXX My phone was left open in a public space. The individual who uses the cash app username XXXX sent themselves {$350.00} via the Cash App without my knowledge and/or permission/consent. XXXX was never a friend of mine, was never a contact of mine before the transaction or after the transaction. I do not know who this person is and i did not authorize anyone to send themselves money. I did not send someone who is not in my contacts {$350.00}.
Cash app can not prove that i did authorize this transaction. They have failed to provide any proof.
I was scammed and I have communicated with them multiple times this was a scam.
Cash App Support has refused to assist in any manner. The only solution Cash app has offered is to request a refund back from the person who sent themselves the money! Of course they have rejected every request. Cash app has provided and sent my bank false and misleading information so I can not work with my bank on this matter. The bank took the false information from cash app and closed out their investigation. The only support cash app has offered is to request the money back from the person who stole the money. They have blocked me on cash app. Cash app has no protection to prevent this but they have solutions for the scammers to block you and disappear. I have requested the money back multiple times and each time has been rejected. This person was not a contact of mine further evidence this was fraud!!! There is no password that protects the app nothing!!!
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| 04/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I am writing to file a complaint against Square [ Block, inc. ] for engaging in an illegal and unethical practice related to a transfer made through their platform.
On XX/XX/, I [ XXXX XXXX XXXX made a transfer in the amount of {$18000.00} from my personal account with AlfaBank to the account of XXXX XXXX XXXX as payment under a house rental agreement. However, despite the funds being debited from my account, the recipient did not receive the funds and to this day, Square has been unlawfully withholding our funds.
My witness and point of contact for XXXX XXXX XXXX is XXXX XXXX [ address : XXXX XXXX XXXX XXXX, XXXX, VA, XXXX - XXXX, XXXX. / phone : XXXX / email : XXXX ]. As the owner of the Square account to which the funds were transferred, XXXX XXXX has been attempting to resolve this issue with Square for over a year now. Still, despite countless points of contact with the company, Square has only provided empty promises and no satisfactory resolution. I have attached screenshots of emails with empty promises from Square, which further evidence their willful and intentional failure to act.
Square had claimed that the funds have been blocked due to sanctions. However, the transfer occurred before sanctions officially took place [ Effective Date ( EO XXXX Directive XXXX ) : XXXX XX/XX/ ]. Furthermore, Square has attempted to engage in the unauthorized withdrawal of funds from XXXX XXXX 's personal account in the amount of the withheld funds. Both of these acts are clear violations of legal and ethical principles.
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| 08/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On Monday, XX/XX/XXXX at XXXX PM, I called a Customer Service Number ( found online on XXXX ) at XXXX and XXXX XXXX for XXXX ink to complaint about not knowing they were scammers they claimed that I had malware on my XXXX and I thought they were legitimate and they asked me to download another app so they can help remove this malware, so they access my cash app and transferred {$860.00} to someone I don't know, as soon as I detected that it was a scam I hang up the phone and call cash app. I tried to reach the cash app Customer services all night and went to the chat box to notify them and at the same time, I called my Bank XXXX to stop any link and reported the incidents. Cash App got back to me the next day and I was told that they will investigate this incident and refund my money but I received an email today XX/XX/XXXX declining to refund after being scammed on their platform, through their services, and with their help. It is bizarre that Cash App will refuse to stop this scam on me. When on multiple occasions they stopped my legitimate transactions because it was the first time I was sending money to a specific donee and I was told it was for Anti-money laundering and it was to protect me. But these individuals, I have never sent money to them before, why has the same procedure was not applied even after I filed the complaint for scamming? The person who received the money, Cash App refused to give me details so I can file a police report.
I was not asked if I knew the recipient and I don't know the recipient.
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| 06/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I attempted to get gas through the XXXX app using my cash app card. XXXX put a hold of {$120.00} to attempt to pay for the gas. My current balance was only {$35.00}. Once it recognized I did not have the amount for the hold only {$5.00} was returned to me. I emailed was to inform them of the error and contacted cash app via the support chat in the application. I explained on more than one occasion that my {$30.00} was not returned. I received a confirmation email from wawa stating that the funds had been released. I was unsuccessful using the chat so I tried calling cash app support hotline. The first advisor stated they placed my dispute under review and I should hear something in 10 days. I waited 10 business days and I received no call back. So I called back tried to provide the case number the advisor was very abrasive rudely told me the transaction was canceled and when I was trying to explain my money had not been returned they hung up on me. I had to compose myself and proceeded to call again. The new agent started a new case for me with a new case number. This issue was initiated XX/XX/XXXX and Ive yet to have any assistance in getting my money returned. I also put in a dispute with regards to my account being compromised on XX/XX/XXXX and the amount of {$150.00} hasnt been resolved either. Im very hurt seeing as this is a platform I thought could be trusted but when it comes to trying to aid a customer in getting unauthorized funds returned there seems to be no sense of urgency or compassion for the customer.
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| 04/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
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Web |
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This will be the 3rd time I have filed a complaint for the same thing I got the same response both times and both times I have tried to contact Cash App and was told the same thing nobody knows what it is I need to verify with them The 1 st complaint number is XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX I didn't make the atm transactions nor did I allow anyone to make them this has been going on for over a year XX/XX/XXXX XXXX transaction were made at a atm 2 of them are for {$500.00} and one was for {$500.00} both of the {$500.00} atm transaction were completed the 1 for {$500.00} was declined I have filed disputes over and over with Cash App with no luck Both times its been the same response. They keep saying that they can't verify that I am the account owner I have called over and over and YES MY ACCOUNT IS VERIFIED!!!!!! When calling Cash App you CAN'T talk to a manager they say they will be in contact with an email that you don't ever get The agents on the phone will just hang up on you because they don't know what to do PLEASE CAN YOU HELP ME GET MY MONEY THAT WAS TAKEN FROM MY ACCOUNT {$1000.00} I again just now tried to contact support I told the rep what the response letter said and I was told that my claims were sent the SPECIAL RESOLUTION TEAM This is the Cash app dispute number XXXX the name that is on the email I got XXXX XXXX Here is one of the other dispute number XXXX the name on this one is XXXX support manager Please help me get my money back and or help me take my complaint someone that can help me $ XXXX
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| 02/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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|
Web |
Servicemember |
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I have been using a mobile payment service known as cash app. Monday XX/XX/2022 I was charged {$690.00} at a XXXX in XXXX I have never been to while still in possesion of my cash app debit card I cancelled the card and ordered another one thinking the card was compromised and was charged {$690.00} Wednesday XX/XX/2022 at XXXX am at a XXXX in XXXX on the new card as well bringing my account negative while the card was in route and unactivated. I have disputed the cases but have yet to see my funds returned. I've come to the conclusion through my own research and personal experience that cash app has had a major data breach and is not disclosing this information to their customers. I and several others have posted on their XXXX about getting unauthorized charges from XXXX usually out of state and consisting of several hundred dollars on the cash app card, I have seen complaints on this issue going back 6 months or more. The charges are never authorized by the owner of the cash app account and the cards or data have not been compromised on our end to our knowledge. Further evidence that supports this is a breach within cash apps systems is that upon canceling the old cards and ordering new ones before receiving the new cards and activating them there are new unauthorized charges that occur on new cards. I beleive cash app should reimburse victims, make the security breach known and improve their security especially before trying to do taxes and leaving countless users open to scammers with no protections. Thank you.
|
| 02/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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|
Web |
Servicemember |
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Hello, my name is XXXX XXXX. I had an account with Square, which provided a POS for my website XXXX. I resell shoes and apparel, a " customer " orders an item and once they received their tracking decided to report fraud to their financial institution. I filed all of the requested information per Square 's request and they still shut my account down with no explanation aside from stating we do not conduct business with you and we do not fit your business needs. They shut my account down I also had several orders being processed during that time. Square went into my account pulled the funds while over drafting the account. While freezing the funds from my other orders, doing so has caused me a great deal of stress and further hardship. I was informed by the customer that caused this issue in the first place that they had received their order and they would be contacting their bank. I haven't heard anything nor have I received my money from that order. I documented the communication of the correspondence via email. Since then I have communicated to my other customers pertaining to the delay in orders and I'm offering a refund once I receive the return of funds to my company that Square is currently holding. I am being punished for things out of my control. Today I received another complaint pertaining to another fraud alert for an order that square is currently holding the funds for and they want me to fill out that document as well. I'm not really sure what to do now aside from contacting an attorney.
Thank you
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| 10/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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on XXXX XX/XX/XXXX my cash App account was accessed and {$1000.00} was sent from my account to another person 's cash app account. I then contacted cash app explained to them while the charge was still pending that it was in fact an error. cash app explained to me that they can not stop a transaction while its pending. that I would have to try to contact the recipient and ask them to cancel the transaction. unable to do so for several days I spoke back and forth between cash app representatives and supervisors. after unsuccessfully being able to resolve the matter the account status updated to complete. I then contacted cash app again and explained to them that the transaction is complete and if we can now work on refunding or reversing the transaction after several hours of countless transfers to different departments and representees. i was then informed that because it was completed, they could not do anything to reverse payment and that i would have to get XXXX with the bank on file that's link to the account where the funds were transferred from. I then did exactly what i was instructed to do and reached out to my bank who then investigated and refunded me my money from cash app. cash app then went back into my cash app account and over drafted my account for the {$1000.00} my bank disputed with them leaving my account XXXX already had a positive balance of over {$400.00} when they went into the account. i really need my money back. this company totally mishandled my case and have no protection for victims
|
| 09/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
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basically somebodhy stole my XXXX and i imedietly started calling my XXXX XXXX XXXX and other apps or contacting them in order to block my accounts or cards. my problem was with cash app, i was unable top reach a human, which at the time was not a possability as cash app did not have real people to talk to or offer. i had to log in to the app in order to do so but all i was able to do or allowed to do was send an email. it took cash app 1-2 weeks to contact me but instead of blocking theives, protecting my funds, bitcoin and stocks, cash app practaces allowed for a perpetrator to hack into my cash app, use my email, my phone number to change all my info with cash app and lock me out of my account. still today 2 years later after openig cases, filing police reports, sending a detailed report to cash app, sendinig my identity and going throuogh cash app idenity process, after opening a new account with my same info that was higjacked, after all of this and still attemtpying to contact cash app about it. there ianswer is that they can not allow acess to the account, they can not help me in any way and basically not allowing me acess to my half a bitcoin, multiple stocks, and cash in the app, basically robbing me and not giving a care in the world. at the time the value was close to alltogether aroundf XXXX with XXXX of it bitcoin the value of that coing XXXX to around XXXX monts or weeks later. it was all the money i had, it was everything..but i dont know what was stolen or what is still there in the account.
|
| 12/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I have an ongoing problem with my Square Checking account which is still not resolved after over two hours of phone calls.
I am being charged {$29.00} by Square for a Square Appointments subscription. It posted to my checking account on XX/XX/22.
The Square Appointments team and Square Banking team keep sending me back and forth to each other ( 8 representatives spoken to today ).
The Square Appointments team claim I did not pay for the subscription.
The Square Banking teams says they see the money and confirm it's paid, but NO ONE will take ownership of this and help me rectify the delinquency on the Square Appointments subscription.
This is unacceptable.
Not only that, but the person this morning on the Square Appointments team unsubscribed then resubscribed me and then, even though I asked her if I would be charged and she said no, I was charged but I didn't have the money because I already paid and. I was not supposed to be charged so I had transferred money and paid myself this morning after the phone call.
6 out of the 8 representative were inept and refused to truly listen. Two even asked for screen shots of my Square Checking transactions which I sent, then they still told me they weren't for Square Appointments.
This is UNACCEPTABLE and I now suspect some kind of hacking or potential internal fraud. Or at least a serious issue with tracking their bank transactions, which is also unacceptable.
Please help me with this issue as they refuse to allow me to speak with a supervisor.
|
| 07/08/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Received a Square Business Debit Card ( Cash app ) issued by XXXX XXXX in my name and sent to my home address. This was fraudulently opened as I did not apply for this card, nor do I have a business account with XXXX XXXX or Square ( Cash APP ) nor do I have a business for that matter. I opened the envelope on XX/XX/22. On XX/XX/22 I attempted to contact XXXXXXXX XXXX. I was unable to find a phone number that is answered by a live person, nor was there an option to be transferred to a live person unless I had an account with them. I was unable to find a working number for their XXXX Department. I was able to find a number for Square ( Cash App ) support. I called left a message and and was called back. Spoke with an individual at a call center who after several attempts to make him understand that I wanted to report a fraudulently opened account sent me an email with a series of questions regarding the account which I answered via email. He gave me a case number and said it would be referred to their XXXX Department. He refused to provide a number for their XXXX Department, tell me when the account was opened or what information they used to authenticate who ever opened the account.
We requested that information in writing. In addition he refused let me speak with a XXXX. He had no idea when I would be contacted.
Today is XX/XX/22 I have received no communication from XXXX XXXX/Sqaure ( Cash APP ) verifying that this card has in fact been cancelled and acknowledging that this was not opened by me.
|
| 05/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
|
|
Today CashApp took a little over {$210.00} from my account. I deposited {$250.00} into the accounts that already had {$12.00} in it because I had a payment coming in the next day for {$260.00}. I looked into my account and only saw {$44.00} left along with my payment being declined for low funds. That {$250.00} was taken from my XXXX checking account. Now I will have to pay interest on that and have to shell out another {$250.00} to make my payment. Thats now {$500.00} that I do not have to just spare. I work two jobs just to get by. I dont have the money to just throw away. Cash app said that it was for 3 previous transactions taken out on the same day. That is incorrect as I saw those transactions being taken out the same day. Now Im being charged for them again. Cash app says that the transactions went through on the same day and my payment to XXXX for {$260.00}. That is also false as their dates prove otherwise.
I also didnt get to mention this but I had put money ( {$230.00} and {$340.00} ) into the account twice after those XXXX charges. The XXXX charges that were taken out previously. If it had an error, why did they not take the money out then. I dont get what cashapp is doing but it is robbery.
This is the second time theyve taken money from me but this is way too much. Its affecting my day to day life now as my checking account will be overdraft by the end of the week and Ill be charged overdraft fees everyday until the end of the following week since I wont be paid again until then.
|
| 06/24/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
On XXXX 2022 my phone was lost and both my banking account and Cashapp were compromised. I filed all paperwork and was completely refunded all money from my XXXX XXXX account. I also reached out to Cashapp and out of 12 unauthorized transactions only 4 were returned to me. I spoke with several representatives and gave all information that was requested to dispute the unauthorized transactions for XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX. I have been trying to deal with them since XXXX 2022 when I was made aware of the unauthorized transactions. They have since closed the claim and refuse to return the reset of the unauthorized transactions. I have filed a report with the XXXX they denied the claim. They will not address why they returned 4 of the 12 transactions. I have requested to speak with a manager several times and I have been denied. I feel like I'm reaching out and I'm wasting my time. I'm hoping to get some assistance because {$600.00} is a lot of money for someone to steal from you and you honestly get no assistance from Cashapp. My phone number is XXXX... My name is XXXX XXXX XXXX XXXX XXXX and my Cash tag is $ XXXX ... the address on my account is XXXX XXXX XXXX XXXX Georgia XXXX ..also the email with my Cashapp is XXXX these people will not speak to you and they will not give you assistance in getting your money back even after doing everything that they tell you that you must do. I'm completely lost and would appreciate any help or advice on getting my money returned to my account.
|
| 06/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I dont have a problem with rules and guidelines if theyre followed consistently. Cash app just kind of changes on a daily basis! One, its frustrating, two its not right. honestly Im tired of all these banks just doing whatever they want to take advantage of people.
Issue : Hotel charge, when I check out they immediately release the hold. Most banks, incidental charge goes back fairly quickly not with cash app they just let it sit there for a while so the last few times I have sent them the final receipt per their request showing that the balance was paid and to please release the other money back into my account And today I tried that and was told they are unable to do that although I followed the same procedure I did last time! Now granted I say the last few times they did it but a few times before that they gave me an issue so its sometimes they do sometimes they dont whats the procedure? well every dollar counts for me right now and I dont wan na go into all my personal stuff and what my issues are but finances are real tight right now. Im XXXX and I get XXXX once a month and times are a little frustrating and what adds to the frustration is their attitude just rude, fast and quick trying to get you off the line so they can move onto the next customer this particular time were talking about {$11.00} thats {$11.00} of gas money I can use its {$11.00} that I can use toward my granddaughter who I help raise its the principal of it! One day Its one way the next day its another Im sick of it.
|
| 10/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
On XX/XX/2022. Someone hacked my cash app account through my device that was stolen. A total of {$7000.00} was taken from my account, after that I explained to cash app that my device was stolen and its saying the Login was through Texas. I am not based in Texas. They sent me a response the very next day stating that the dispute is closed. Cash App failed to properly conduct an investigation and didnt guarantee the safety of my money. {$7000.00} was uploaded in increments of {$500.00}. I explained to cash app that if they dont cooperate I will be forced to take legal action. Once I replied they responded Your account has been found to be in violation of our Terms of Service and/or our Acceptable Use Policy, and has been closed. While you are still able to access your account and may cash out any remaining funds, all other features, including the XXXX XXXX, have been permanently disabled My account was disabled for requesting my money that was stolen because they didnt have any protocol to protect me. Cash App has conducted negligence on many levels. I asked numerous amount of times what did I violate and nobody gave me an answer. The company also went out their way to make my account negative. How do I have a negative balance for something that is their fault. They shut down my account and refuse to give me back my money. I will not pay cashapp for their wrongdoings. They also removed all of the transactions that showed they allowed someone to remove a great amount of money from my cashapp.
|
| 02/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
on XX/XX/2023 I transferred XXXX $ into my square business debit/checking account. I went to a store and spent XXXX and then went to atm where i found my card would not work. I went to the app on my phone and was instructed to call them. I did so and was re-directed to look for an email which i will attach to this. It said that they were disabling my account and I would no longer be able to use it as it was deactivated. It didnt disclose exact reason, but gave some possible scenarios. It also said that my funds would not be available for 150 days from the date of the email. I had no warning, no prior trouble, nothing. I called them and tried to chat and was told to refer to email and reply to email. which was sent from a no reply address. That they could not help me I could only go by the email. I have gotten the run around ever since. I do not care if they XXXX my account and all that but 150 days? There is no reason I shoudl wait that long for my money. As someone who is on a very small income, I do not even make XXXX a year, I can not afford to have XXXX tied up for 150 days. I closed the card, the checking account, and there are no recurring bills that come out of it, they could not if there was because it is all shut off. When I do call they tell me i can open another account, why on earth would I do that. I pay fees to square on sales, etc. They get their cut of it, and it is crazy to me how without warning they can take and just hold your money for almost 6 months. For what purpose?
|
| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
Older American |
|
We received notice from Square that they " recently reviewed [ our ] account and found activity that our platform is unable to support. Because of this, we are sorry to inform you that your Square account is now deactivated. '' In addition, the email went on to say " Any funds currently in your account balance will be held for a period of 90 days, and are due to be released to you within XXXX business days after XX/XX/2023. '' We are a small XXXX XXXX XXXX XXXX XXXX XXXX that needs all of the funds that our patients have paid. We used Square solely so patients with health or flexible savings accounts could pay for our services with their cards. We are licensed by the state of XXXX as a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. We are also licensed by the federal XXXX XXXX XXXX XXXX XXXX XXXX and are accredited by XXXX, an international accreditation board. There is nothing suspicious in any way about our business, the manner in which it is conducted, or payments made to us.
I called to see if there was a misunderstanding that could be corrected, but was informed that Square has a policy of not informing anyone, including our organization of why they deactivated our account and seized our lawful funds.
I believe that if Square is going to seize our funds and hold them with no interest paid for 90 days they should have to provide some justification for doing so, which they again have refused to do.
I appreciate your assistance in this matter.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/30/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
On XX/XX/XXXX my friend sent me money to pay my rent {$200.00}. Which gave me a balance of {$260.00}. I paid the rent and it was attempted to take out XX/XX/XXXX and it was declined due to the money being gone. I checked the card and there were charges from XXXX {$97.00} & {$150.00}. The total was {$250.00}. I reached out to Cash app immediately and the moment I put the claim in they declined the claim. I reached out via chat and they told me they would help me redo the claim because they still see more charges being declined because the card is locked and there are no funds. The claim the was still denied even though they seen someone still trying to charge the card. I then requested for a supervisor to contact me. They contacted me via email and said they are not changing the outcome. I asked for the documentation they had as proof. The receipts they sent me say the person used XXXX pay purchase. I have an XXXX and this is yet another reason it wasnt me. I also made them aware I had misplaced my card which is why my card is always locked. Someone returned it at my job and I assumed I was good. But I also only could think of anything funny that happened to me was I used a card tarot and had to provide my DoB and name. Idk if that had anything to do with it. But again my card was locked at all times until its time for me to pay a bill. I now am in the hole because I had yo borrow money from another friend to pay my rent. I would like to speak a the person above XXXX the support manger.
|
| 07/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I placed an order with XXXX on XX/XX/2023 for XXXX XXXX. Upon delivery I noticed the wrong food was delivered to me, I instantly reached out to XXXX XXXX about the issue and was denied a refund or credit instantly even with proof of the order showing it was not at all what I ordered from said restaurant. my ordered contained XXXX items i received XXXX items that where clearly not mine missing drink missing fried rice, steak, beef, I did not order chicken, broccoli, or none of the things in the photo. After being denied I reached out to customer service again and advised them its not ok that I did not receive the correct food and I lose out on XXXX dollars. I was told to reach out to the appeals department which instantly denied my refund also with proof of pictures of the food not being close to anything I ordered. I ordered steak and beef and received chicken and mushrooms. I advised XXXX I would be contacting my bank to dispute, upon doing so I just received notification from cashapp that my claim was denied. This isnt the first order that I have had issues with. XXXX has a messed up refund policy that states only XXXX refunds or credits per account and after that youre pretty much XXXX if these restaurants or drivers mess up. Its unfair and not ok to keep peoples money. Ive had so many orders come incorrect and missing items but I let it slide because its wasnt such a high amount but I will not let an order I did not eat or could not eat because Im XXXX to mushrooms go ignored.
|
| 03/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My phone was stolen on XX/XX/2023 around XXXX. On my XXXX watched I received a notification saying my account was used to send {$200.00} dollars to someone I did not authorize via Cashapp. I immediatly logged in to Cashapp on my friends phone and contacted support, where they disabled my card due to the fraudulent activity and made a dispute on the transaction. I then called support to double check that it was filed and was hung up on 4 times before I gave up. I was informed today that they will not be refunding me my money because they said I did the transaction. I called them and was on the phone for over an hour filing another dispute and was hung up on. I then get an email saying they had already informed me of their decision and to refer back to the previous claim when I was told we were starting the process over again. I asked why it was denied and they could not give me any specific reason other than they think I did the transaction. I have never disputed a charge with them. I requested documentation as to why they denied me and I all their reasoning was, was to show me the transaction and when it occured and said I did it. There was literally no proof just the amount of the transaction and date, and they said because of this I did it. This is a lot of money to me and getting no support from a company I use and support often is not right. The way I was hung up on multiple times and not given clear information of why I was being denied is not right. I just want my money back.
|
| 03/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The victim, XXXX XXXX was blackmailed to send them money starting from XX/XX/XXXX until she realized that was a scam on XX/XX/XXXX. I was using this online service that does my school work for since I am an student and was struggling to pass the class because of the language barrier. The scammers were doing my work at first until I was asked to send money as " Deposit '' to clear the record of my school portal that they have accessed. They kept asking that the money was not enough to clear the record of my portal. I started sending money on XXXX and XXXX. XXXX stopped working so I went to the bank and did the wire transfer. Here are the dates and the amount I sent XXXX : XXXX {$250.00}, XXXX {$100.00}, {$600.00}, {$500.00}, XXXX {$200.00}, XXXX {$400.00}, XXXX {$200.00}, {$900.00}, {$250.00}, XXXX {$600.00}, {$510.00}, {$80.00}, XXXX {$1100.00}, {$1200.00}, XXXX {$1400.00}, XXXX {$1800.00}, {$100.00}. total : {$10000.00} Transferring money : XXXX {$1000.00}, XXXX {$400.00}, XXXX {$600.00}, XXXX {$1400.00}, XXXX {$4000.00}, XXXX {$5600.00}, XXXX {$8600.00}, XXXX {$4000.00}, XXXX {$6800.00}. Total {$32000.00} There are about {$4000.00} more that she sent through cash app. XXXX {$500.00}, {$250.00}, XXXX XXXX $ XXXX {$100.00} XX/XX/28 {$300.00}, {$300.00} During this time, i would get 100+ of phone calls day and night and was told that if i dont send money they will report it to school and make kicked out. I asked for my friend help on Saturday night and found out that this was a scam.
|
| 06/12/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On Thursday XX/XX/XXXX, my account was placed under review and I was relieved when it was released and returned to normal status XXXX days later on the following Sunday.
Again that week, however, my account was once again 'held ' and under review. I know that the funds in my account may seem insignificant to a large company like Square, but for a small business, these funds are essential to pay the bills. This has caused repeated disruption to my business, leading to the delay of payroll last week. I pay a substantial amount for Square 's payment processing services and the system is great, yet this situation can not continue.
My account continues to be placed on hold, and then released over the past week, this is happening repeatedly, sometimes several times a day. I have been trying to sort this out with the Squares Account Services team but have been unable to reach a resolution as of today 's date. The manager I talked to in the Customer Success team mentioned that based on the behaviour it appeared that it was a 'bug ' in their system.
Therefore, I am asking for an immediate resolution from the Square team. If this is not resolved, I will be forced to take other action. In my conversation with a Square Account Services employee, I verified all the information as requested, and then was told it would be another 3-5 business days for me to even hear back from the investigation. How does Square expect a small business to operate when its account is constantly placed on hold?
|
| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I set up a cash app account and its supposed to come with a cash app card. When I try to order the card on the account I get an " unexpected error '' screen within the app.
When I chat with customer service within the app ( and this has been going on for quite a few months. with me, and other people ) but when I tell them about the error and ask them about how I can go about remedying the problem so that I can get a cash card to be able to spend my money FREELY WHEREVER I CHOOSE they simply tell me : " you can't have a card, and we won't give you any more information '' and they RUDELY, AND VERY DISRESPECTFULLY shut down any further communication. ( IT IS VERY BAD ) I'm afraid that if I keep pressing the issue then they will make me close my account and not have access to the things that my friends and family have, within being able to utilize that service, while at the same time keeping me feeling like a second class citizen who is undeserving to have all of the offerings that they have available for other people.
I did a search for this issue all over the internet and in forums and everything and I see and feel that this issue is being " handled manipulated and managed '' and whole discussions are being circumvented, with the confidence that there is no oversight.
Even so much as to be bold enough to feel no obligation or responsibility to inform or explain to you why they are manipulating the way you spend your money through making you keep it in digital circulation.
|
| 03/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I am unable to send money from my account to my bank or reiceve any funds from anyone or any account and my cards either.. It started I went over my limit when I never set one and what it said on my account is that my limit is XXXX not XXXX so I want access to my funds cause it keeps doing this and I'm very dissatisfied with the way customer service is handling the situation with thru can't do anything about it can't give my information on what's going on I just want access to my funds because I have bills to pay I'm not blessed with money I'm grateful to get what I get and it's unfair that I can't access a misely XXXX did to an over limit that I did not achieve our come near. In result I would like some kind of restitution for all my troubles that I've had with my account and all the disputes I had to file because of all of the unauthorized transactions from hackers getting into my account. I love what cash app provided but I don't like all the risk I keep talking just to make sure my money is safe. Looks I mentioned in not matter of money now come from a family that does I scrape by with what I get and I hate to make a fuss but I worked to hard for my money just to go thru this stress and headache I've dealt with in the past couple of months.. my cash tag account in having problems with is $ XXXX. And I wasn't my funds transferred to my other cash app account I don't want to lose business with y'all I just want this fixed ASAP SENT FUNDS TO $ XXXX please thank you XXXX XXXX
|
| 10/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
Servicemember |
|
Cash app has reset my password sends me notifications to my email not associated with the account. I have asked them to do the following.
Link all account to email and phone numbers to one account.
Reseting password continuously.
Reported problems regarding sending notification to emails not on profile. And not receiving notification on email associated on profile. I have been told by cash apps that has confirmed by text. When I email them the tell me to change password and pin.
I am currently a victim of id theft.
I have had cash App accounts on theses emails and phone number listed below.
XXXX personal XXXX XXXX business XXXX XXXX XXXX XXXX personal XXXX I believe XXXX XXXX XXXX XXXX XXXX It seem that every email I have created has been compromised.
I have no idea if other accounts have been created.
I have been told by my XXXX credit id theft stated my phone numbers have been compromised my a XXXX XXXX. During the time I use my phone with another carrier.
When I look on my back logs on my phone the information states I have multiple devices on my account.
I have reported this to you with XXXX account who breached my information.
I have submitted a XXXX sent them every card number and email I can Remember.
Please contact me at XXXX XXXX XXXX XXXX XXXX md XXXX.
I currently work at XXXX XXXX at XXXX. My current number is XXXX.
Please help.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I'd XXXX XXXXXXXX XXXX XXXXXXXX
|
| 11/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I hires someone to move my luggage for me for {$50.00} thru cash app. Through the day he kept saying he didn't receive it. When I needed to move my things again I agreed to pay a total of {$91.00} to cover both moves. At I was entering the info he forcefully took my phone saying I wasn't putting the right cash tag in. While he had me phone, his friend bumped my just enough to throw me is balance.so I was unable to see what was going on. I'm a XXXX XXXX XXXX XXXX XXXX veteran and they were young muscular men. When he finished he handed me the phone and immediately disappeared. He had changed the amount to {$9100.00}, tried to mess settings and then logged off the app. At first took a second to get logged back in but then I immediately contacted cash app to report the fraud, tried to request a refund from the man and have attempted numerous disputes. Cash app keeps ignoring the details of my XXXX and age to say I authorized it freely. Also, while trying to determine what happened to the first transaction I attempted to send {$1.00} to see what happened. Cash app did not allow that transaction saying it was a questionable account BUT I WAS NOT IMMEDIATELY NOTIFIED Obviously they recognized a problem with the account but did not give me adequate information they refused {$1.00} yet allowed {$9100.00} which is not typical to my spending habits.
They won't tell me how to take it to arbitration or offer any other recourse after numerous calls and written messages
|
| 10/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX there were XXXX fraudulent charges that were pending on my account that I noticed because I was at my local grocery store trying to purchase some items at XXXX that evening. When my card decline my transaction I look on my cash app to see why it wasnt going through, upon looking I saw that I had XXXX different charges pending. So I reached out to cash app via through the app. I told the advocate that I did not make theses transactions because I live in NC and the transaction went through in CA that when I was told that I had to wait for the transactions to clear in order to do anything. Well it took about a day or XXXX to clear so on XXXX I called to dispute those charges, was told at that time I had to wait XXXX business days to get a response and it could take up to XXXX calendar days to resolve. This morning about XXXX I receive an email stating that they were denied due to there was no error done like they are valid charges. So I called and spoke with XXXX Rep who stated that I had to wait for a supervisor to reach me via email. Well that has never happened. I were able to finally get a supervisor XXXX on the app which was that they could not overturn the decision and I need to reach back out to the merchant. I have requested multiple times for a transaction or order number so that I can give to the XXXX, and XXXX. I have been going back and fourth with cash app support and they customer service department and still XXXXm being told Im out of about XXXX $
|
| 08/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I am writing to file a formal complaint against Cash App regarding unauthorized transactions and the subsequent withdrawal of funds from my linked debit card. The purpose of this letter is to seek assistance in resolving this matter and to address the financial strain it has caused.
On XX/XX/XXXX, I discovered that my Cash App account had been compromised, leading to unauthorized withdrawals from my attached debit card. The culprits utilized XXXX to withdraw funds from my Cash App account without my consent. I want to emphasize that I did not authorize any of these transactions.
The unauthorized charges occurred on the following dates and amounts : XX/XX/XXXX : {$58.00} XX/XX/XXXX : {$180.00} XX/XX/XXXX : {$300.00} Furthermore, there were multiple unsuccessful attempts at transactions that were made, indicating further suspicious activity. I promptly contacted my bank, seeking assistance in resolving this matter. Regrettably, I was informed by my bank that it is the responsibility of Cash App to address this issue, leaving me in a precarious financial situation.
The unauthorized access to my account and subsequent fraudulent transactions have caused significant distress and financial hardship. I am seeking your intervention in this matter, as I believe Cash App should be held accountable for the security breach and the resulting financial loss. I kindly request a investigation of this complaint and ensures that appropriate action is taken to rectify the situation.
|
| 12/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Older American, Servicemember |
|
My cash app card was locked by cash app supposedly because of two elements 1 ) said to be because of a new device ( cellphone ) noticed 2 ) because of a location area. I moved from XXXX Florida to XXXX Florida.? I also followed the cash app support instructions and sent them all required documents, my State ID, paper work forms that show my residence with my case managers stamped and signature on the forms, also I verified my new device ( cellphone ) as required by cash app online website. Since the first week of XXXX my cash app card is still locked and after sending all my required documents to the cash app safesend website as they instructed and all marked submitted successfully, all i continue to receive is the same results as of XX/XX/XXXX that case escalations will notify me by my email address when information is available. Also I have many times spoken with cash app phone representatives and informed many of them about the situation including my recent social security payment to me that has been sent back to the sender. I have not received any results from the cash app service representatives other then the repeated reply that the cash app specialist are working hard on the case, since XX/XX/XXXX they repeatedly have been unable to provide me with any results and my cash app card remains locked since XX/XX/XXXX and recently my social security payment was sent back to the social security senders department. I have no income and my cash app card remains locked.
|
| 10/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
On XX/XX/2023, a client of mine paid me {$800.00} for a rental vehicle that they were going to rent for 25 days. Shortly after receiving payment, Square Inc. e-mails me that they suspended my account because they suspect the payment made to me to be fraud. This is not my problem, this should be the responsibility of Square Inc. to ensure transactions that are made on their platform are not fraud. I am not the one charging all the fees to process payments, they are. As also clearly shown in the attached documents, the last name of the only transactions I have on my account are identical. Anyways, they asked me to provide information to get my account active again. As inconvenient as it was, I obliged and sent documents containing my bank account information, my LLC paperwork, screenshots of messages and transactions done between me and my client. The next day, XX/XX/2023, they request more information as the information I provided was not " sufficient ''. My responses to the second email have not changed, as there is not more information that I can provide. I suspect that they will deactivate my account, like they have done with countless other small businesses, and withhold my funds indefinitely without any proof of fraud or basis to do so. I am asking that you can assist me in retrieving my rightfully earned funds that is essential to make sure my business functions. It is unethical that a company holds funds without a legal right to do so and without explanation.
|
| 11/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
SquareXXXX is a credit card processing company for small businesses and XXXX XXXX, used for accepting payments.
I work as a XXXX XXXX and I don't usually use SquareXXXX as I typically only accept bank transfers as payment. I used it one time to accept a payment and my funds are now being held, which is causing undue strain on my finances.
Here are the details of the incident : date of service/charge : XX/XX/XXXX description : a client wanted to pay their balance via credit card, and I used the SquareXXXX app to accept their payment.
amount : {$1000.00} On XX/XX/XXXX, the company SquareXXXX notified me via email that my account has been suspended and that my funds are being held for 90 days until XX/XX/XXXX.
XXXX XXXX XXXX depending on these funds for my livelihood, it is not sustainable for my funds to be held for this long.
XX/XX/XXXX : I called SquareXXXX customer support and got an automated message that my account is deactivated and I am not eligible to speak with customer service.
XX/XX/XXXX : I called SquareXXXX again, using somebody else 's phone as my phone number caused the automated message described above.
I was told that there is nothing they would do to expedite the process of releasing my funds.
I have a contract and deposit from the customer relating to this sale, SquareXXXX was only used for the balance payment.
I would appreciate your help with this, as it is very difficult for me to have these funds suspended XXXX XXXX XXXX XXXX
|
| 08/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 I initiated a Bitcoin transfer to my partner XXXX XXXX XXXX from an external Bitcoin wallet ( non cash app wallet ) for the amount of XXXX XXXX, at the time equaled {$910.00} USD.
The transaction cleared to his cash app account according to XXXX records as shown in the picture I will upload. But cash app rejected the transfer. Normally when a transfer is rejected, the funds are returned to the sender 's wallet. No funds were sent back to me. Obviously the transaction was not lost because cash app sent XXXX a rejection notification. When I contacted cash app via email and phone calls a half a dozen times I was told that they will not speak to me because the receiving account did not belong to me. XXXX, the recipient has contacted them via phone and support chat multiple times. Two of those times I was on the line on conference. They told XXXX almost two months ago that a Bitcoin Specialist from cash app would reach out via email. He never received an email. They have given us the run around for two months and never once gave a solution to how we are to retrieve the funds that I sent to him. I will upload email threads and screen shots of chat as well as XXXX reports. How can cash app just keep our money. If cash app refused to give XXXX the funds that I sent they should send it back. But they just kept it. We committed no fraud, or broke any laws. Please help me retrieve my funds. This right and they have made no attempt to rectify the situation.
|
| 05/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I went on vacation I stayed at a few hotels first hotel was XXXX XXXX XXXX on XX/XX/XXXX XXXX then second was XXXX XXXX XXXX XXXX on XX/XX/XXXX XXXX I have the receipt were it was approved and completed and taking off my card. Now months later on XX/XX/XXXX I added XXXX to my cash app, which I did not have a negative balance, I never received a email or notification saying I owed money or there was a mix up, after my wife sent me that money i received a text from cash app saying both the hotels I listed the transaction from the hotels have been updated but the text message is dating in XXXX but they just took it out I called and they said there was a error in there system where they messed up in XXXX XXXX XXXX were money was sent to different accounts in the wrong amount but I didnt know that I was never informed. So basically they took money that on my end and on my account said it was completed and then now months later they said they had to pay the hotels because the money got Mix up and I owed that to cash app but they put it as the hotel yet they never mentioned anything too me before I added money and I was never negative and they XXXX dollars from me without explaining I feel like something isnt right and on the photos below it shows when. They completed so how did I owe that amount again and if they did have a error why wasnt I informed sooner instead of just taking all money I had tell my next period without communication, email or contact on cash app
|
| 02/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
CFPB, On XX/XX/XXXX, I used my Afterpay credit to purchase three XXXX XXXX tickets from a travel agent called XXXX XXXX. I paid a total of {$620.00} USD for the three XXXX XXXX tickets after XXXX XXXX advertised that carryon luggage was included in the price. After receiving the ticket details, I found out that carryon luggage was not included in the tickets that I purchased. The tickets I purchased for {$620.00} only included free personal items luggage and carryon luggage was going to be a separate price.
After the travel agent refused to provide me with a refund, I said submitted a consumer complaint to the US Department of Transportation and opened dispute XXXX with my credit card company ( XXXX ) on XX/XX/XXXX. XXXX closed dispute XXXX on XX/XX/XXXX and advised that I work with the travel agent to resolve the issue.
On XX/XX/XXXX, without any communication about the type of refund I would be issued and the impact that a ticket cancellation would have on me financially, XXXX XXXX cancelled the three XXXX XXXX tickets I purchased for {$620.00}, and only gave me {$210.00} in airline credit. I reached out to XXXX XXXX to get my remaining {$400.00} in refund but the company hasnt responded to my inquiry. XXXX will not assist me with obtaining a refund from XXXX XXXX.
After being scammed out of {$400.00} by XXXX XXXX, I checked their social media presence and found customers complaining about losing as much as thousands of dollars.
Thank you, Customer
|
| 11/20/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My name is XXXX XXXX, I have been using Square to process payment for my business and Square stole my funds. My email address with Square is XXXX My funds of {$5200.00} was stolen by Square customer service from XXXX.
I received email from Square that my funds was available for withdrawal and immediately I received email that someone from XXXX has logged into my account from a device from XXXX hence my funds just disappeared and funds were sent to a bank account not owned by me.
I sent email to Square immediately about this incident letting them know that I have been hacked and Square didn't respond. This means that the hacker is from Square.
I have sent several emails to Square support to rectify this issue but they have not gotten in touch with me. I believe that someone from Square logged into my account on XX/XX/2022 to steal my funds and I need my funds back because I have tried to resolve this issue with Square but to no avail.
I spoke with Square customer support team four times on the Phone about this issue and I was told that I would be refunded.
On Sunday XX/XX/2022, I got another email from Square that my account has been accessed from XXXX again and that my password has been changed.
I spoke with Square again and reported this incident but they have not returned my money.
I need all the funds stolen from my account back.
I will attach screenshot of email stating that my account was accessed from XXXX.
I am in the USA, not XXXX.
|
| 03/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX failed transaction reversal i had XXXX XXXX XXXX XXXX XXXX on cash app therefore the company negligence caused me to be in the negative cashtag XXXX XXXXXXXX They never gave me money back if I could touch them we would hug now on my different cashapp cashtag XXXX XXXX They stealing money again two XXXX $ unauthorized transaction sent to someone I don't recognize I let them know they didn't care These fraudulent corporations working together nothing is Being done about any reports I filled out these people treated my ancestors evil they deserve the same XXXX karma one of the universal laws hopefully they get what they deserve Stressing me out behind my own XXXX im hate people even more running this fake XXXX scheme have people who hates my people in authority position I denounce this horrible land unless my rights be enforced and Protected like these fake XXXX laws scammers XXXXXXXX XXXX working together 18 usc 241 Also You must respect my rights I know I have the federally protected right to privacy you are or did violate my federally protected right as an consumer People also ask What is conspiracy to cheat and defraud?
Conspiracy to defraud is a common law offence which was expressly preserved by section 5 ( 2 ) of the Criminal Law Act 1977 ( CLA 1977 ), and is triable only on 18 U.S.C. 504 ( 1 ), 31 CFR 411.1.indictment. The offence requires that two or more individuals dishonestly conspire to commit a fraud against a victim.XXXX XXXX XXXX
|
| 07/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
A friend sent {$250.00} to my inactive Cash App account on XX/XX/XXXX, which is linked to an inactive an expired debit card. Around XX/XX/XXXX, I attempted to get access to the account but was unable to provide the debit card number, because it had expired long ago and was disposed of. That said, the account is linked to my personal info and my phone number, so I attempted to get access to the money by calling and emailing Cash App support.
Unfortunately, their support has been unwilling to resolve the matter. I presented multiple possibilities that would be satisfactory : 1 ) give me access to the account, 2 ) reverse the transaction and send the money back to my friend, or 3 ) send the money to my active Cash App account. Cash App support did none of these things and did not propose any alternatives. Instead, despite me being able to prove I'm the account owner beyond any reasonable doubt, they simply say : " Your request to access this account was not approved. For security reasons, we can not reverse this decision and are unable to provide additional details. '' I followed up further, but rather than work with me toward a reasonable outcome, they repeatedly copy-paste the above response. Functionally, Cash App is saying that they get to keep my money in perpetuity and that I have no recourse. Obviously that is unreasonable.
I am willing to work with Cash App to resolve any of their security concerns, but unfortunately they are stonewalling me.
|
| 04/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
|
|
Web |
|
|
On XX/XX/XXXX at XXXX I made a purchase at discord in the amount of {$9.00} using my prepaid card issued by cash app ( run by block, formerly known as square ). This purchase was made pursuant to an offer shown within the application which advertised " 99 % off your in app purchase up to {$10.00} ''. I activated this offer on my card and proceeded to click on the link to the offer to complete the purchase within cash app. As I made the transaction, I was constantly reassured by the presence of a badge displayed on the corner of my screen of the browser inside cash app. This badge displayed the phrase " saving with cash card '', and when I clicked on this badge, it reaffirmed the offer terms and stated it would apply to this purchase. Based on the consistent solicitation I received from cash app throughout the purchase process, I was convinced this offer would be correctly applied. That did not end up happening and instead I was charged the full purchase price without the discount and was not refunded.
This offer has been widely publicized, and I correctly followed all steps necessary to claim it.
I reached out to customer service multiple times on XX/XX/XXXX shortly after noticing the transaction was incorrectly processed, on XX/XX/XXXX, on XX/XX/XXXX, XXXX, XXXX and XXXX. They declined to assist me. I provided them with documentation regarding this issue several times and asked to speak to a supervisor. They continue to decline to assist me.
|
| 06/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On the evening of XX/XX/2022, my XXXX was stolen from my vehicle as I was putting gas into the vehicle. I was unaware the theft had occurred. The morning of XX/XX/2022 a neighbor in my apartment building alerted me to the fact that my phone was under my front door mat. During the time that the phone was out of my possession, the thief was able to access the Cash App application on my phone, transfer monies from my linked XXXX XXXX XXXX account to Cash App and then on to ( I assume ) himself. Two payments were sent to a person unknown to me by the name of XXXX XXXX, in the amounts of {$300.00} and {$150.00}, respectively.
Once I discovered what had been done, I immediately contacted my bank ( XXXX ) and Cash App to report the fraudulent transactions. Via chat, Cash App support unlinked my debit card, my checking account and a credit card from Cash App to prevent any additional transactions. The agent informed me they would conduct an investigation and would notify me of the results within ten days.
A week later, on XX/XX/2022, I received an email from Cash App stating that there was no fraud and they've closed the investigation. The documentation that was used in their investigation is merely a listing of the fraudulent payouts from Cash App to XXXX XXXX. This displays there was no investigation and Cash App wrongfully denied my claim. I have since closed my account with Cash App, but would like to recover the money stolen from me via their app.
|
| 12/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Cash app has let numerous of negligent attempts of people stealing my money as my bank account is attached to cash app. Cash app has let people attach themselves to my account as if I added them but the account stays hacked through cash app. I repeatedly have reported this to the FTC and XXXX about cash app as well. The person that is in my account has been stealing money since XXXX u til now and there has yet bern anything done about this problem from cash app and it is now XXXX this person has now stolen {$300.00} of my XXXX check. I am depressed about this and I will be pursuing a lawsuit against cash app and I have filed a police report against the person plus cash app letting this continue to happen. I need some help on this matter immediately and I know I am nit the only person going through this with cash app. Cash app have the evidence that the person has been logging on from another device and another location. This is why I am going to pursue a lawsuit against cash app. Cash app is not a trustworthy company when it comes to protecting your money and privacy it is not safe putting your personal information with their business. They let scammers steal your money and let the scammers authorize the person account and believe the scammers word over the person account which is not understandable. Please help me to file charges against cash app and to shut their company down their not responsible at all to handle customers finances at all.
|
| 12/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I was attempting to withdraw money out of my Square bank account at a XXXX XXXX XXXXXXXX atm on XX/XX/XXXX. I wasnt sure of what my daily cash withdraw limit was, so I tried pulling the full {$1000.00} out which is what I needed. It did not let me, so I tried {$500.00} and was still not able to which led me to try {$300.00} but still no luck. I ended up trying another atm across the street with no luck still. The next day ( XX/XX/XXXX ) I checked my email and saw I received an email saying my card wasnt working because of suspicion of fraud. I also check my account and saw there was an atm withdraw of - {$1000.00} which was not me. I immediately filed a dispute and called to confirm that it went through on the app. I talked to someone and they told me it was being processed but I also asked what my cash limit was to withdraw and the told me it was {$300.00}. I asked them to see if they can put that as a note for the investigation team to show that it would be impossible for me to pull that much out at once, they agreed and put a bit. About two weeks later I received an email saying they could not credit my account due to me having my physical card with me at all times. They told me I needed to reach out to the seller which I have no information about. The transaction only shows a street name and nothing else. Ive talked to them at least a dozen times since then trying to have them look back into it and eventually they just never replied back.
|
| 06/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XXXX account : XXXX XXXX ( Account closed ) XX/XX/2023 Contacted seller to purchase XXXX XXXX XXXX XXXX for {$90.00}. Seller gave address of meetup point : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX When I was going to arrive late, seller stated he gave it to his brother, and provided what I believe to be his home address : XXXX XXXX XXXX XXXX, XXXX XXXX However, met at original location of : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, HI XXXX Seller described item as legitimate XXXX XXXX XXXX XXXX XXXX, and gotten for his birthday but did not like. Tested condition but did not realize and seller did not disclose that the XXXX were fake/XXXX If so, woud not have purchased. Requested to meet up to return items after verifying with XXXX XXXX that the airpods were indeed fake, and contacted seller via XXXX on Sat, XXXX XXXX and account was closed after my message. Contacted Cash app ( XXXX ) for refund, but told by " XXXX ' that Cash app could not help with refund and the seller was not responding. Seller 's XXXX XXXX : XXXX XXXX Contacted my XXXX XXXX bank XXXX XXXX XXXX XXXX XXXX ) debit card ( XXXX ), and they requested that I fill out a police report, and have provided me with dispute case of : XXXX. Believe the seller has done this bait/switch sale tactic and believe he is currently selling under XXXX name : XXXX XXXX selling two items : XXXX XXXX XXXX XXXX Airpods XXXX XXXX XXXX Thank you.
Thank You, XXXX Police Department
|
| 06/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American |
|
XX/XX/2023 an invoice paid in person - card present payment with emv chip inserted at terminal.
In less than an hour. The transaction was flag by square. Payment held by square.
XX/XX/XXXX, XXXX Customer disputed the transaction.
I challenged the dispute. Documents and other relevant info submitted to square.
XX/XX/2023 - My account was deactivated by square Account funds were on hold for 90 days before square transfer funds to my external checking account XX/XX/2023. - I follow up on status of my account.
Square team told me that my account is back to normal status.
However, I had doubts and it clearly shows. The square company does not have credible communications inside their company.
XXXX XXXX. Square sent an update on my dispute. Reporting the bank review and investigation done by the customer bank.
The final result was in my favor. I won the dispute challenge.
On the email it clearly noted the bank credited and deposited the disputed amount to square.
However, when I called square. They are not giving me the funds from the disputed transaction and will be holding it again for 90 days.
Moreover, I already waited and followed all the policy and procedures of transaction dispute. The bank already decided my challenge that the transaction was valid and I officially earned the funds that my business worked on.
Why square had to hold the funds in addition to the funds thats on my square account amounting to {$6800.00}.
|
| 06/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
I have a card called Cashapp, the parent company is Block ( formerly square ). Without warning the company closed my account; stating that I had violated their terns of service in some way. This occurred on the XXXX of XXXX and since then they have not told me what terms of service I violated. This is a transfer account I used to send money to my Son who has moved to another state and hasn't yet established a bank account.
I simply want to know what terms of service I violated, I've read through the XXXX and don't see anything, and as I have asked several different " advocates '' and have received the same scripted response each time. They say they've sent my case to the escalation team and that I'll receive a response by email ; they never say how long it will take, nor do they reference a case number until asked. They do not give chat transcripts or phone call transcripts, so I've had to screenshot all of my chat correspondence with them. it's as if they just set everything up for their benefit, even in the terms of service the wording is weak at best. " If you do something bad '', we can close your account etc.
I don't want the account reopened, but I do believe I have the right to an expedient answer as to why they closed the account. If they had said " hey, it'll take us 30 to 45 days to give you an answer, I wouldn't have been happy, but at least I'd know. As it stands, it's ambiguous and I don't think they intend to answer at all.
|
| 02/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
On XX/XX/XXXX, my cell phone was hacked by someone posing as an XXXX XXXX representative. I called their number obtained from XXXX search. I was immediately asked to download an app, Anydesk Remote Desktop, to allow them to check my phone to determine why one XXXX XXXXc and Arcade games were not working with my XXXX TV account. Halfway through the call, I was asked if I had a Cash App and if it would be used to validate my authenticity. So codes were immediately texted to my phone for me to enter into my Cash App account. After questioning why this needed to be done, I was told suspicious connections had been established on my phone. So I thought that they needed the information to remove those connections. When I continued to ask questions, the call ended immediately, and the two pending transactions in my Cash App were no longer pending.
An {$1800.00} fraudulent transaction was also processed using my Cash App. My local bank has temporarily refunded that amount pending further investigation.
Before XXXX, there were two pending transactions ( {$100.00} received on XX/XX/XXXX and {$150.00} received on XXXX ) in my Cash App.
I immediately contacted Cash App XXXX to report what had happened and submit a claim. They investigated and determined that I had authorized someone to use my credentials. On XXXX, I contacted Cash App XXXX again and asked if I could share documents to substantiate my claim, but they never responded to that request.
|
| 10/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2022 I used Cash App to send money to 2 different people. One transaction was for {$150.00} that was processed successfully with my debit card, the second transaction was for {$60.00}. Cash App stated that my bank declined the {$60.00} payment and they decided to payout the {$60.00} dollars anyway as a " credit ''. I asked the representative at Cash App 1. why would you use my bank account to try and send the {$60.00} payment and 2. If it did decline why would you still send the money if my bank supposedly declined the payment. I NEVER use my bank account to make payments via cash app. I have ALWAYS used my debit card. The representative told me he was not sure as to why my bank account was used to attempt the payment of {$60.00} instead of my debit card.
Today someone sent me {$100.00} via Cash App and to my surprise Cash App kept {$60.00} and only gave me {$40.00}. Upon speaking with the representative he advised me that they are not able to give me the {$60.00} back because it was a credit that they paid out on my behalf but I never asked them to do that. If my bank declined the payment they should have just let it be and not take it upon themselves to send the payment anyway.
I asked to speak to a supervisor and the representative told me that he did not have someone for me to speak with verbally and that I would be contacted via email by a supervisor. I expressed that this was unacceptable and unfair to me as a customer.
|
| 06/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Cash app has three ledgers on its website that list account transactions.
1. An activity log on the home page of the app.
2. A monthly statement available at the end of each month that is accessible as follows : from the homepage of the app, select the profile icon at the top right hand side of the screen, scroll down and select documents, select statements, select account statements and select the month.
3. A csv ledger ( on the cash app website ). Go to cash.app, select download transactions-file with all of your transactions. This pulls up an XXXX spreadsheet more detailed than the other two ledgers.
There is a transaction in the csv ledger of my account that shows a purchase from XXXX on XX/XX/2023 for {$440.00}. I did not purchase anything from XXXX on this date, or any date, for this amount. I have chatted with customer service, emailed customer service managers and spoken with customer service on the phone, all on multiple occasions, everyday for the past six days. Each time, I tell them that this transaction does not look familiar to me and I would like it explained. They refuse to answer my question. In their most recent correspondence they stated that they could help me with anything else but were unable to provide additional support and will be closing your case.
I will send a copy of the ledger that contains the transaction in question, and emails supporting my complaint.
Thanks so much for your help with this issue.
|
| 11/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I sent an XXXX XXXX using Cash App card to the wrong number on my XXXX Once I sent the money the unknown recipient accepted the funds. Once I realized this I tried to cancel and get he funds back but XXXX could not assist. I called XXXX and reached out to Cash App because the funds came from my Cash App account.
Cash App claimed that the transaction was valid and waited almost XXXX weeks after going back and forth to tell they could not help refund the {$550.00} to my account. I reached out to them on twitter and the same run around that I had to wait on their special team. I went back to support on the Cash App app and they told me they could basically resend info to the same team just so I get the same denial email. I was scammed and they claimed that it was not the case by denying my request. I have never had an issue up until now with Cash app but the help was not at all what I expected. I sent phone number text messages and even screenshots of the XXXX XXXX charge to show them that the money was sent to an unknown person mistakenly but to no avail they still denied it.
I reached back out to support yesterday XX/XX/2023 after receiving a denial that was emailed to me from the special team on XX/XX/2023 and they stated that there was nothing else they could do but submit the same info to that team. This situation has been a hindrance and extremely disappointing for me to have been a customer for almost a decade.
|
| 09/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I used the service CashApp to send a payment to a merchant/individual for a moving service that promoted a 50 % discounted price for household items. The merchant/individual requested that I send {$890.00} through CashApp for their service, in which I sent the payment on XX/XX/2023. After sending the payment, the merchant/individual did not complete the service and upon asking for a refund, the merchant/individual blocked me from communication through XXXX and from their mobile number. I submitted a dispute on on XX/XX/2023 to get my funds back in which CashApp said it would take 10 business days to investigate the dispute on XX/XX/2023 CashApp denied my dispute and stated to call to receive supporting documentation of their findings upon calling, they did not provide support to base their decision and refused my supporting documentation that I was indeed scammed. I spoke to two representatives, the first representative hung up in my face and refused to let me speak to a manager, the second representative told me that they don't have supporting documentation of the decision but that the decision was made because I sent the money and they are unable to refund a transaction and to contact the merchant/individual to request the money back which I have attempted to do and no longer can do because they blocked me. The second representative sent a request for management to contact me and I have not received communication from the manager.
|
| 09/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX XXXX after my phone were stolen I lost acces to my email the one i had linked to my cahs app account. After getting in contact with cash app support to let them know my account was compromise by emails athrougth the support area of the app I couldnt have access back to my main account until this last XX/XX/XXXX. After getting back access to my account I noticed that was a money move to a XXXX XXXX XXXX account done on XXXX XXXX, XXXX for the amount of {$2100.00} XXXX place a dispute over this unautorize transaction many times since XX/XX/XXXX but the Support team gives me the same aswer " the transaction were done correctly and satisfactory '' I explain to them as the can see in the system that I didnt do that transaction that i need my money back but they doenst provide more information regards that transaction. Even they didnt honor as they say a credit balance untill the dispute is investigated leaving me with no money and no explanation about where my money is.
I told them I have the emails exchange since the moment my account was compromise during almost XXXX years of my trying to get back acces to the account thay I didnt do that transaction.
The emails exchange ant the print screan of the conversation with cash app suppor on the app can be submitted if need it and requested to validate that i didnt have acces to the account in XXXX years and the moment i notifiy them I couldnt get acces to the account on XXXX.
|
| 12/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 I sent money to a Cash App recipient for them to retrieve immediately. The family member stated that they received the notification for the funds and that they cashed it out for that same day however when checking on the XXXX of the same month the transaction was still pending. I checked on my end and it was saying pending as well and the person needed the money that day so I cancelled it. There were 2 transactions from 2 different banking accounts to the same person. They both were showing pending and CashApp was not available to assist so I cancelled both transactions. One went back to my CashApp account of which I had to pay a fee to retrieve the funds and the other one showed canceled however it never came back to my CashApp account nor to my banking account. On that Monday I contacted CashApp and was told that they never showed the transactions pending and that they cancelled and returned both amounts. I told them that I only received the one for {$270.00} and I'm unsure of why I'm being charged to retrieve money that they failed to deliver and was told that this is the way cancelled transactions are handled and that I will have to give the other transaction for {$270.00} at least 24 hours to go back into my account. I called back twice after this at which time I was informed that the funds had been returned to my bank and there was nothing more that they could do that I would have to handle this with my bank.
|
| 09/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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|
I, XXXX XXXX, am filing a complaint on Cash App who is defaming my reputation causing harm with slander that has caused emotional distress. I opened a checking account with Cash App XX/XX/XXXX. My Cash App account was always in good standing. My account was closed XX/XX/XXXX, by deactivating my account. I had direct deposit with my employer to Cash App and this caused me to not be able to retrieve my funds and accumulate multiple late fees with my bills as I had to change my banking information with my employer. The reason that I was given by Cash App was account history, transaction disputes, or other possible violations. Regarding this information, I have always brought in over {$5.00}, XXXX month from my employer, I have had three disputes in three years, which even with proof, Ive been denied, and I had no violations. I did not have overage on my account, my account was in good standing. I know this was retaliatory because I advised Cash App that I would be filing a complaint against them with the Consumer Finance Protection Bureau when they were messing up a lot of peoples accounts, including mine. Per the Federal Trade Commission, I would like the reasoning behind closing my account before seeking legal consultation for defamation and the stress from having to change banking information accruing late fees. I am requesting proof of what Cash App is claiming of me, yes this is me, the next step is an attorney for defamation!
|
| 10/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I couldnt complete transactions it started that connectivity prombems to try again I didthen tried reaching out to company to figure out what was going on then found out there was a outage or glitch so I tried to explain to them that I had pending transaction due to glitch. On one of those transactions, finally two of the transactions were successful to my XXXX XXXX, but the previous transactions were still pending, and then, when they fix the problem, they started approving some of the pending transactions which the first transactions did not go through so I did not think they would charge me for anything but one of the transactions the next day went through I tried to give them documents and screenshots but they gave me two answers on why it was on my part my fault I reached out to them through email and I also get emails and text messages on the transactions I make, and I also got a statement from the other company, XXXX XXXX stating the time and they pulled out that money because cash app said that they forced a payment which their payment was before their glitch was fixed and when they took out the money I had cash app overdraft usually when you dont have money you cant take out money so I need to talk to somebody that besides cash app could investigate them because its been a while now and I still havent been able to talk anybody that would at least look at my side of the story and my documents and screenshots that I have
|
| 03/05/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
On XX/XX/2023 a purchase of {$150.00} was made on what I learned later was a fraudulent website ( XXXX ).
There was no confirmation received and items were not received. The email listed on the site isnt valid XXXX, and the address listed was to a mall in Maine which the store isnt a vendor at.
I disputed the charge to cash app on XX/XX/2023 when I realized the website was fake.
On XX/XX/XXXX I received an email from cash app stating : We have received your request for documentation related to your dispute.
Please find the attached documentation that Cash App relied on to determine the outcome of your dispute claim in case number : XXXX.
Were unable to provide any additional support regarding this claim and no further action will be taken.
We appreciate your patience and cooperation throughout the dispute process.
I opened the attached document that the email claimed contained the details leading to the denial and it stated : Dear XXXX, XX/XX/2023 Recently, you requested the documents Cash App relied on to determine the outcome of the dispute claim you made in case number XXXX.
For your reference, we have included a summary of the transactions from your account that helped to determine our decision.
The information only contained the charge and date of charge and the website it was charged to. No other information.
I would like a refund for the fraud charge and the documents of investigation-if one was done.
|
| 01/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Many businesses in this age fall back on one clause which boils the blood for all consumers : the umbrella protection excuse. CashApp will restrict, suspend, cancel or even ignore your inquiries on a specific situation and have zero responsibility for explaining why?. This is no different than a parent commanding a child to go to their room, and offering no reason as to why theyre being punished. How are people supposed to learn from mistakes, and grow in their interactions with businesses? This line in the sand has created such anger within our society. It has with me. How frustrating it is to be told I no longer have the paper money deposit ability on my account because it may be that I violated a term of their policy, my account is too new, or my deposit history is. If Cashapp disclosed that after review of my account, the restriction was placed, then there is no reason not to give the purpose. I mean, cause and effect. Some action has caused the action of restriction. this world has an issue with taking responsibility. We plead not guilty when dealing with a XXXX XXXX XXXX XXXX XXXX XXXX. We speed. We hire those to cheat on our taxes. Is this the direction you want our future to continue? Companies should not be able to instill XXXX restrictions, punishments, or any activity really without an honest reason. Their support should never disconnect from you when engaged in conversation. Its no different than being hung up on
|
| 06/22/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I opened up a Square account in XX/XX/2023 to process payments for my interior design business. In XXXX I processed the first and only payment through Square for {$2000.00}. On XX/XX/2023 I received an email stating that they needed additional information from me and to sign in and provide, which I did. I then received an email stating my account was in review and a little while later that it had been deactivated due to information provided about my business. The email stated funds would be held for 90 days and then deposited. I tried to call and speak to someone as I was confused as to why funds were being held however my phone number had been blocked. I decided to patiently wait the 90 days even though I needed the funds as this is my source of income. On XX/XX/XXXX, I received another email stating the funds were being held for another 30 days due to a recent chargeback. I've only processed one payment and my client, who I'm still working with has not filed a chargeback. I again tried to reach someone but my number was blocked and I had to call from another number. Once I got through to someone I was told a rep would reach out. I received an email on XX/XX/2023 asking for information associated with my account which I provided. I have reached out several times since and still have not received a response. Looking at other complaints, this seems to be a pattern with Square and that they continue to hold funds indefinitely.
|
| 02/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
I am seeking your intervention and writing this complaint because I have not received a satisfactory resolution or explanation from CASHAPP.
ISSUE : CASHAPP charges a {$.00} fee for each debit transaction I make from my bank account. My bank stated they are not charging the fee, but it is CASHAPP that is assessing this fee. I contacted CASHAPP to obtain an explanation. I spoke with a representative named, XXXX on XX/XX/2022. She stated that I would need to setup an account in order for her to assist me. I reported that my account is set up. She stated that to set up an account, I would have to request a cash card so she could verify my account. Why would I need a cash card when my CASHAPP account is tied to my bank account? I explained that I was having trouble understanding the nature of this request. Why would I have to set up an account and get a cash card in order to find out why I am being charged XXXX cents. I then asked to speak with a supervisor. XXXX stated that I would have to set up an account in order to speak to a supervisor. This is ridiculous, I am just trying to obtain an explanation as to why I am being charged XXXX cents when I send someone money. The CASHAPP site does not explain what would prompt a fee being charged. I have spoken to other people who have CASHAPP who send money and they do not have a cash card nor being charged XXXX cents.
Your intervention in this matter would be greatly appreciated.
|
| 07/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have been a long-time cash app user and |I have not violated any terms of any cash app policy. I don't send or receive money from anyone other than my family or friends that I know and I pay my rent with the Cash app. When I called the Cash app customer service line on Friday XX/XX/23 about why my own son could not send me money, I was told by one of your reps XXXX, that two issues occurred with my account. Someone tried to open up a new account with my Social Security # and someone I sent cash to through my account, that the person I sent cash to, their cash app acct was under review or restriction. # 1, I should have been legally notified if someone else was trying to use my personal info to set up a new cash app. As you can see I have been a long-time member and have never asked for a new account. 2nd, I have only recently sent money back and forth to my family members. How are customers supposed to know if you can't send money to someone whose cash app acct is in trouble, without notification to the sender? Then you all just make a random decision to close my acct without notice. This is an illegal practice and I will be reporting your practices to FTC, XXXX, and CFPB. I will also be contacting an Attorney regarding a law suite against Cash App for these types of Practices. This is not the first time I had to battle against Cash App for the way Customers who have done nothing wrong are treated.
Thank you, XXXX XXXX.
|
| 05/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I requested a transaction thru Cash App ( XXXX XXXX XXXX XXXX XXXX CA XXXX ) However, I selected the wrong tag. It was intended for my niece XXXX XXXX ( XXXX XXXX XXXX ) but I sent it in error to XXXX XXXX ( XXXX XXXX ) my niece 's maiden name begins with an XXXX so that's why I thought it was the right one. And I didn't expect anyone else to have the tag of XXXX XXXXXXXX. the error was mine. However when I realized that my niece did not get the funds I tried t reverse the transaction and I called Cash App as soon as they opened. They advised me to send a refund request to the recipient and there was nothing else they could do. I sent the refund request and the recipient declined to refund the money. Cash App gives the recipient the option to say yes or no to refund the money which I feel is wrong. I don't understand why they couldn't have reversed the funds back out of the acct. I have contacted Cash App several times but they maintain that they are unable to help. I also contacted my bank and they explained that since my bank didn't send the money directly to the person there's not much they can do. However, they tried. My bank reversed the transaction so the funds were back in my account however, after contacting Cash App they advised that they would be removing the funds again from my account. I had just borrowed that money from XXXX XXXX to catch up on bills. Is it legal for someone to keep money sent to them in error?
|
| 11/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have had a Square account for over XXXX years, which I have used for my business operations without any issues. On XX/XX/2023, without any prior warning or explanation, Square deactivated my account. This action has left {$800.00} inaccessible in my account.
I have reached out to Square multiple times to understand the reason behind the deactivation and to resolve the issue, but I have not received any clear response or assistance. I have also requested to speak with supervisors, and while I was able to speak with one on one occasion, they did not provide any helpful information regarding the account deactivation. The others simply refuse to take my call, and the representatives proceed to disconnect the calls.
I find this situation completely unacceptable, as I have not violated any policies or engaged in any suspicious activities with my Square account. I have several accounts with Square, and this experience has left me extremely frustrated and disgusted with their lack of communication and assistance.
I believe that my funds should not be held hostage without a valid reason, and I request an urgent resolution to this matter. It is essential for me, as a business owner, to have access to my funds and to receive a clear explanation for the actions taken by Square.
Please investigate this issue promptly and ensure that I can regain access to my funds and continue using Square 's services without further disruptions.
|
| 11/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Yesterday i tried using Afterpay for the first time since my fianc has used it in the past. I had an XXXX dollar spending limit to use at stores. I was going to use the full XXXX on XXXX as i submitted the order something happened and took me back to the home page. Mind you when i went to put the order in on XXXX i made sure to log into my XXXX account so my shipping address etc would be there. Anyways when i submitted it it brought me back to Afterpay home page, i received an email stating my order for XXXX was approved i was charged my XXXX out of XXXX payments of XXXX dollars. So i refreshed my email and never got a order confirmation from XXXX. I went back to my XXXX XXXX and everything i tried ordering was still in my cart, first indication the order did not go through. Ive reached out to after pay Ive been waiting over 24 hours for a response this company doesnt have a phone number for customer support you have to do it via chat through their app. I finally got fed up and messaged them on XXXX. They told me to call XXXX again i called XXXX XXXX times and each time they told me NO ORDER WENT THROUGH lastly the order i tried placing was XXXX items and on after pay shows XXXX items so something right there has just been messed up. So how can this company start charging me for an order that was never placed and confirmed last order was placed in XXXX not XXXX. Afterpay is real sketchy and i want my XXXX XXXX money back.
|
| 07/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 I expected {$470.00} to be deposited into my account from my Cash App balance. I checked my account on the XXXX, when I did not see my deposit I called Cash App and was told to wait 3 business days and my money should arrive. Three business days came and went and I still did not receive my money.
I contacted my bank and they said there was no trace of the money. On XX/XX/2023 I asked Cash App to look into this issue for me. They asked me to provide proof. I provided print outs of my account showing I only had a {$5.00} balance with no pending or past transactions. They also asked for a letter from my bank which they provided also verifying that I did not receive a deposit. After all of this, Cash App said they would ask my bank for a reversal. How could they reverse that which never arrived? So they attempted to withdrawal {$470.00} from my account knowing my balance was only {$5.00} which caused me to be charged a {$25.00} insufficient funds fee by my bank.
Fast forward to today, Cash App just insisted the money was there, ignoring the proof that they asked for. My bank did their own internal investigation and found that no deposit entered any account that whole week in the amount of {$470.00}. They offered to talk to Cash App to try to work this out but Cash App will not cooperate. Money does not vanish without a trace and I need for someone to take a deeper look into this so that I can get my money back.
|
| 02/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Cash App has stolen fund from me and presumably many more victims.
On or about XX/XX/2021, I attempted to add my Cash App account to my new device but was denied access. Cash App has since then withheld all my funds, without justification or the legal right. They repeatedly had me try the same processes, that have not worked. I have requested supervisors and have been denied, telling me one is not available. I have requested a physical or virtual office to submit my Identification, to be told one does not exist. I have requested any method to identify myself, to gain access to my funds and have continued to be denied. This negligence by Cash App is causing me additional financial and emotional hardship.
I have received more than a dozen emails and made over a dozen phone calls since XX/XX/2021 and have been given nothing more than a run around, not one method or representative has gained me access to my funds. I desperately need to provide for my family and Cash Apps refusal to grant me access to my funds, further hinders that.
I have requested Cash App release and give me access to my funds, immediately.
I am an unemployed, single mother that is struggling through a lot of financial hardships. I was loaned money to help pay for my utilities and give my grandson a birthday in the amount of {$220.00}. Cash Apps criminal behavior has further exacerbated my financial distress and has caused emotional distress as well.
|
| 05/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My complaint is regarding the company Square. They have taken it upon themselves to lock my account for the third time within a 60 day period for no reason whatsoever. What really bothers me about this is Square does not notify the user that this is happening. There has never been unauthorized or fraudulent activity associated with my account and my account has been open and active with square for about 4 years. Every time I use my debit card or receive payment from a client I go to check the balance to ensure the payment went through and the payment does not show, the first time this happened Square put me in a very bad position because I thought the customer never paid when infact it was Square locking my account without having the decency to tell me. Now, every time I use my debit card for a purchase or I receive a payment Square goes ahead and locks my account for days for no reason whatsoever. It is impossible to run a business like this and I shouldnt be prevented from accessing MY money because Square deems it so. Square has put me in a bad position several times by preventing me from accessing my funds therefore I can not pay my contractors and hurting my reputation. I would have never submit a complaint if it wasnt serious as every time I call Square support they are dismissive, transfer to someone else that says there is nothing I can do and Im forced to wait days to be able to access my funds. This has to stop
|
| 09/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX I had two transaction debit my debit card with Cash App, while my card was locked. On XXXX Cash App/Square reported system issues and it lasted till XXXX. I called Cash App three times. I was placed on hold and eventually hung up on two of the three times on XXXX. I finally got an agent to assist me. He informed me that since this was a Cash App issue they will be able to resolve it - without having to get the merchant involved. He stated I can file a dispute once the transactions posted.
I believe I filed a dispute on XX/XX/XXXX. There were two charges. One for XXXX and the other for {$670.00}.
I had a manager reach out to me because of the complaint Ive file with the XXXX He stated that he would have it escalated. In my mind, when something is escalated it means that it increases the seriousness of it and processing times are quicker than normal. But apparently that is not the case.
I also received an update from Cash App stating that they are contacting the merchant to see if theyll issue a refund. Going against what the representative said to me on the phone. He said on XXXX that since it was a Cash App system issue the merchant shouldnt have to be involved.
I was contacted by Cash App on Monday XX/XX/XXXX and no resolution has been given. This was my rent money and because of their system issue it has caused me to be 13 days late on my rent. Im now accruing {$25.00} every five days that I am late.
|
| 10/27/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Older American |
|
My name is XXXX XXXX My problem is with the cash app. My cash tag is. XXXX XXXX Cash app let XXXX fictitious companies take money out of my account when I spoke with them about it they said I had to get the money back so I worked on it to get the money back. I got some of it but then I cash app close my account. There is still bitcoins and stocks in that account which they will not allow me to get out. They said they could long no longer help me.and that it is closed I have screenshots of all the companies even the conversations that I had with cash app they refused to help me. They made me do it on my own and then when I did they close my account so I could not receive money. and now I have another account and theyre doing the same thing and allowing people to take money and not help me that is one scandalous system. this is my email address and phone number XXXX ( XXXX ) I would be grateful if you could help me with this issue Thank you oh a list of an authorized payouts XXXX XXXX. XXXX. XXXX. XXXX this did it 2 times on my account. XXXX 2 times as well if not XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX 2 times as well XXXX XXXX if you look you will see that cash app let these so called companies take money out of my account 2-3 times when I asked them to put a stop to it they did nothing!!!! And then I worked hard to get my money back but before I could get anything back cash app closed my account Thank you please help
|
| 02/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American, Servicemember |
|
Good afternoon, I currently have a cash app account. On XX/XX/XXXX there was a deposit of {$750.00} placed to XXXX XXXX XXXX XXXX. This is the only account that I have with Cash App. This payment was not deposited by myself nor my son, who was invited to share the account.
On XX/XX/XXXX, my son forwarded a Cash App deposit of {$1.00} to the account as shown with document dated XX/XX/XXXX. Looking at the area on this document, the area that indicates the source is in question. It indicates XXXX as opposed to its " destination of XXXX XXXX XXXX XXXX. I was trying to email my concerns because I believe that this account XXXX be compromised. Please see discrepancy form for {$1.00}. Please disregard the handwritten from address message as I have since researched and discovered that this is my carrier and the telephone number is correct I contacted the XXXX XXXX XXXX XXXX after examining my financial statement to inquire about the two cash app transactions. I was advised that I needed to speak with Cash App regarding these transactions. I contacted Cash App and spoke with someone however there was a significant language barrier and I could not understand her response. I requested to speak with a supervisor and was disconnected.
Your assistance in investigating this matter is greatly appreciated, as I do not know how the {$750.00} fund was added to my account and how the {$1.00} charge was not accredited to my account.
|
| 01/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 i had lost my cell phone which had me logged into my banking app as well as cash app. My bank card was linked to my cash app so the individual was able to send money from my bank account to my cash app and send the funds once they were on cash app to multiple mutual aquatances. They loaded and sent {$100.00} in total before they and my phone were located and they were taken to jail and the phone was returned to me. I have spoken to multiple cash app represenatives who claim no error occurrd that i authorized these transactions even though i have explained to each represenative the circumstances. Each time i have explained first thing that my phone was lost someone picked it up and made these transactions while i was looking for my phone and yet each represenative XXXX says that no error occurrd and then when i state to them for the second time that i didnt authorize or authorize anyone else to make these transactions that they did this while i was looking for my ohone the represenative says they are escalating my case but never do nor do they listen to me at all i have been answering the same questions for them multiple times a day since thursday and never get any differant answers and i never get to speak with a manager and this is completely wrong, unjust, and unfair as i am on a fixed income and this has truly put me in a bind and i can not get anywhere with cash app at all. Someone please help me
|
| 07/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Swiped the CASHAPP card at XXXX XXXX XXXX ( hotel chain ) @ XXXX pm est XX/XX/XXXX it came back declined, they asked me to check my account balance and it showed {$150.00} as pending. I called Cashapp and they told me I had to wait 14 days to get my money back onto my account or submit a letter, they declined my first letter with no explaination why told me I still had to wait and hung up on me not answering my questions. I reviewed the email request for the letter from them and asked the manager at XXXX to be more detailed, sent him the letter from Cashapp and he resent a new letter that I forwarded to Cashapp. Nothing was done so I contacted the cashapp support via chat got the same result that no one could help me I had to wait 14 days, they refused to respond to any of my questions about the letter and the fact that I did what I was to do and they kept ending the chat. I waited until XX/XX/XXXX and XX/XX/XXXX with the last phone call resulting in that it was sent to a special team no date on when it would be resolved, no one in that department to talk to, no manager to talk to, and that both would respond via email. I got an email from them on XX/XX/XXXX at XXXX pm, in response to the email with the attachment with the letter, that they are closing the case that they have provided me with as much information as possible to help resolve the issue. I still havent gotten my money back or contact from a manager.
|
| 05/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Made a purchase on a website, cashapp was a payment option, its presented as a debit card with cash loading options and money transfer benefits. Assuming one has the same protection as with other debit cards with all transactions, my purchase should have been placed on a pending.
XXXX dollars for one purchase for XXXX $ XX/XX/2022 around XXXX am saturday early morning/fridays bar closing I even pointed out that the name on the website owners account wasnt a match to who i was entering for and was advised to proceed with the payment before the order would be shipped As with other merchants, i expected that once delivery packaging was set, only then would my payment continue processing.
My payment went through, the wrong person who got my money gave me a thumbs up, and cashapp refuses to investigate further according to the discourse with 3 of the 6 or 7 employees via email ive been in communications with All i want is my XXXX dollars worth of products i ordered and the change returned or the XXXX in cash if no goods are going to be shipped to me, and as the financial institution providing online shopping options, i expect the due diligence of the company to allow more than five minutes or less to try and cancel a payment, especially in a world of pocket dials and accidental button presses Suddenly i type an extra XXXX as i click for the next page and i lose everything i have .....
What do I do? XXXX XXXX
|
| 05/30/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
|
|
Web |
|
|
XX/XX/2023 I was re-debited for purchases I made at XXXX and XXXX XXXX XXXX XXXX that went through at the time I used my card. Those purchases were made between XXXX and XXXX. I contacted cashapp immediately and was told by someone in support a technical error occurred between XX/XX/2023 and XX/XX/2023. They said merchants during that time that I used cashapp card with successfully received payment but funds were not deducted from my account. As a result, my account balance was temporarily higher than it should have been because my payment to the merchant did not decrease my account balance.
There was no warning, no email sent out, no notification sent or posted in my account. They just started quickly and randomly deducting money out of my account in a very suspicious manner. Suspicious because they could not provide a total amount that was owed, no proof, their deductions do not even show up online or in any of my statements.
They have so far made 4 deductions very quickly and not left any trail that they did so. The only trail was a brief notification on my phone and once that is opened it's gone. I have spoken with them repeatedly and have gotten no were. They finally sent me a statement that's different than the official statement that they send to my account to back up their claim. They won't let me speak to a supervisor and they won't tell me in total whats owed or how many deductions to expect.
|
| 02/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
Hello I was issued on a notification on Cash App saying that I would be receiving my {$1400.00} economic impact payment and I took note of notice to that and I waited to be able to access the money that is said was they are believe it was XX/XX/XXXX of last year and I never was able to have access to it so Ive been following him complaint with customer service with Cash App and no ones really helping me that Im telling me when where and how I can get my money back and/or how I can get access to my money it just keeps asking me if I was able to be helped or if I can be helped anymore with anything else and I just dont believe that that song fair or legal so Im thats what Im trying to do is basically father complain like whoever whatever admitted whatever entity I guess Ill know that I never had access to my to my third payment and I and I havent really been working last year and I really need access to my money so I dont know exactly where to go or who to report to see what Ive been trying to do so Im calling on the phone getting automated systems and I know that theres got to be some type of you know Im piece of paper or somebody I can give him the existing information to or whatever information I did have when I when I had a record of it and try and figure out what happened to my payment or if its a car payment tracker or let you know what to do about this unfortunate situation do but I really need help
|
| 11/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
6 days ago on XX/XX/2023, I was attempting to transfer money from my CashApp Account to my XXXX bank account. When I entered the letters XXXX into my phone, the icon of my XXXX Bank showed up. I clicked it and entered {$1200.00} to transfer to that addressXXXX XXXX account. A short period later, I received a message stating 'Failed Attempt/retry ''. I clicked that, thinking that there was an error in my transfer request. Then I called my XXXX bank to see if the funds were received, and, of course, those funds were not only received but were also not even pending. So, I called Cash App immediately to inform them of the issue and see if the transactions could be reversed. They talked me through the procedure but said that it was up to the payee/scammer to refund those payments that were made. I gave Cash App all of the information regarding the 2 transactions, and they said that there was nothing else that they could do at that time. I called them today, nearly 24 hours later to check the status of the scam report, but they again said that there is nothing that they can do. This scammer is still active on the Cash App account because he denied my refund request. I have screen shoots of all activity if/when needed. Thank you, XXXX XXXX ( XXXX ) XXXX # deaneiden on Cash App. The 'business'/person that received and scammed me of the money is CashApp account XXXX XXXX And he uses the XXXX Logo on his profile.
|
| 10/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
I saw that I had a {$100.00} dollars in my account so I decided to do some online shopping with XXXX. I spent the {$100.00} dollars some how that threw me into overdraft? I first questioned them on that issue they said I did not have a {$100.00} and what I ordered was that amount. Okay that is fine!, But then the items I purchased were canceled by Cash App? XXXX XXXX and threw XXXX because they didn't receive money for items I thought I paid for. My account is still over drafted even after everything was cancelled. I took screen shots of my feed with the app before I spoke with them. When I reached out after that I did not hear anything other than we are looking into it. Next thing I had noticed is the feed on my cash app is changing but I have everything I have to have anyway that is what the pictures were for because when you bring something up that is a issue with them they don't answer you for hours there is no number to call. I have tried for a whole month to receive my money. I am on a fixed income I do not have money to just throw around. I have been ignored lied to and its simple math. I need my money back its been a month already I cant wait any more I have a XXXX dollars in stocks in the account I cant use that money because they will take it for there over draft that does not exist. Please help I am so frustrated and broke. I also asked for transaction ID 's and have been denied these items.
|
| 11/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my debit card with the company cash app got stolen out of my car while I was pumping gas. There were four transactions made by whoever stole my card there was two from XXXX ( XXXX ) XXXX ( XXXX ) XXXX which were the biggest then there was one from XXXX XXXX for XXXX $ an one from XXXX XXXX XXXX for XXXX XXXX as soon as I noticed my card was missing I froze my debit card an closed the account an started to contact support it took them a week to tell me to call them to file disputes so I did an I received these results the XXXX XXXX were denied an the other two were refunded. I've contacted there numerous times to ask how this is bc my card is FDIC insured first an second the other two were proven in my favor so why not the one that matter the big transactions. They can not give me an answer the will either read of my transactions or just make some scripted stuff but absolutely no one will give me an answer an I have said this a hundred times " I'm aware XXXX denied it I don't think they watched the security cameras an said Humm idk that does/does n't look like XXXX using that card ''. The fact is my card was stolen from me I've done everything correct step an cash app just don't wan na have to refund my money an something needs to be done I'm a single mom an I sold my car to be able to buy my kids XXXX an someone stole that money from me an I thought that was them being insured was about.
|
| 03/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Made a purchase online thru XXXXXXXX XXXX XXXX XX/XX/XXXX via my cash app card. For whatever reason my items where shipped in two packages. One package came thru USPS totaling {$5.00}. Second package was ship thru XXXX XXXX. for XXXX. Receive a notification that my package has been delivered. I check my ring camera no one had arrived at my home. XXXX XXXX XXXXXXXX XXXX with my tracking number and look at the photo uploaded by the driver. The home in the picture isn't my home. Contact XXXX XXXX rep tells me to give them 2 days to investigate. They tell me it was delivered I tell them no it wasnt so they ask for proof i send photos of my home. Too only be told contact the merchant we cant find your package. Contact XXXX XXXX XXXX they say well unfortunately since XXXX XXXX states your package as delivered we cant issue a refund. Contact the bank you use. On XX/XX/XXXX for the first time the claim dispute with Cash App for a refund in the amount XXXX. I've submitted documents regarding emails from XXXX XXXX and XXXX XXXX as well as photos of my home and a video of my home. And my claims are being denied stating I receive the goods. There's no one on the support team to speak with via phone. The only answer i keep getting is to file a claim. Then on XX/XX/XXXX I receive a provisional credit for XXXX. The amount is XXXX. I receive my order for XXXX via USPS. Companies involve are giving me the run around
|
| 12/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I notices charges on my account and immediately filed a dispute with cashapp. They said the dispute was denied and I requested all the documentation that brought them to that decision and they would not send me anything despite asking over a dozen times. There are charges are my account that are not mine and were not made by me and I need cashapp to do a thorough investigation so I can finally get my money back. As I am preparing the documentation I found that this was NOT the first time that this merchant has taken money from my account, I just didn't notice it the last time it happened. I do not get any help from Cash app so I am asking for your help, please.
All purchases from the same merchant, " XXXX '' I did not make or authorize any of these charges and I filed a timely dispute.
XX/XX/2022 - {$23.00} XX/XX/2022 - {$23.00} - refunded XX/XX/2022 - {$23.00} XX/XX/2022 - {$23.00} XX/XX/2022 - {$23.00} XX/XX/2022 - {$23.00} XX/XX/2022 - {$23.00} XX/XX/2022 - {$23.00} XX/XX/2022 - {$49.00} XX/XX/2022 - {$49.00} XXXX {$49.00} XX/XX/2022 - {$49.00} XX/XX/2022 - {$49.00} XX/XX/2022 - {$49.00} XX/XX/2022 - {$49.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$49.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$23.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$99.00} XX/XX/2022 - {$99.00}
|
| 07/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX, I searched on the mobile application XXXX to purchase a XXXX XXXX XXXX XXXX for {$6500.00}. After speaking briefly on XXXX, we had a phone call and decided that a {$500.00} deposit to hold the vehicle would suffice so that I could fly up to their location ( XXXX, TX ) two weeks later. On XX/XX/XXXX at XXXX ( XXXXXXXX XXXX ), I sent over the {$500.00} deposit using Cash App. I titled it in the description as " For XXXX can deposit. '' I misspelt " car. '' On XX/XX/XXXX at XXXX ( XXXX XXXX ), after I was unable to reach the owner of the vehicle by phone or through XXXX, I submitted a fraud claim with Cash App. On XX/XX/XXXX at approximately XXXX ( XXXXXXXX XXXX ), Cash App 's Cash App Support informed me " If you already sent a refund request and the recipient has not accepted it, we are unable to do any further action ''. They then informed me that " Cash App is unable to cancel or refund this payment. Please resolve this issue with the recipient directly. '' I have not been able to get them on the phone either regarding this matter. I have gone through my bank as well but they've informed me that Cash App is the company that this transaction went through and they must be the ones who get the money from the scammer. I have yet to receive my {$500.00} back, Cash App keeps informing me that they can not do anything even though I have been scammed and followed all the Cash App rules.
|
| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I used Cashapp with no issues for quite some time. on XX/XX/XXXX, I accidentally requested a refund of funds I paid someone using cashapp in the amount of {$300.00}. It must have happened with Cashapp open on my phone in my pocket. Cashapp removed the funds from their account but did not return the funds to me. I still had to repay those funds to the person whose account it was removed from, without question. Currenlty, it says " pending, will refund by XX/XX/XXXX. Cashapp closed my account within one day of the transaction. When I contacted Cashapp, multiple times, one agent said that if they cance your account while money is in the transfer process, it suspends the transfer. This is a known issue according to the agent. They refused to give a reason why my account was closed.This was recorded and can be pulled from Cashapp customer service. They then escalated me to a supervisor who refused to help in any way and would only refer me to the bank the deposit was being sent to. He could not have been more rude or unhelpful. I can forward the email thread, if they like.The bank, who I have used since XXXX, has no knowdlege of any pending payments. As of right now, Cashapp has {$300.00} of my money, which is a lot to the average person to just have stolen from them by a company and told where to go. They knew it was going to happen and that they could keep the {$300.00}. They do it all the time.
|
| 10/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
On or around XXXX XXXX, Saturday, XX/XX/2023 I purchased service with a streaming service. After not receiving access to the streaming service I contacted the seller on their website concerning the issue of not receiving the service. They acted like they could not find where I submitted the payment seller is not returning my emails, so I disputed the transaction with Cash App. Cash App informed me the dispute would take up to 10 days as it was stated when I signed up for their service. All of the sudden today, Saturday, XX/XX/2023, the representative tells me it is going to take 45 day, therefore, I closed my Cash App account and ceased business with them. On or about XXXX XXXX, XXXX the XXXX XXXX XXXX XXXX submitted a statement to CFPB indicating they would return my funds. On Friday, XX/XX/2023, around or about XXXX XXXX I contacted Cash App to obtain my funds and they indicated they could not get into the previous account to return my funds. On Friday, XX/XX/2023, around or about XXXX XXXX I contacted Cash App to obtain my funds and they indicated they could not get into the previous account to return my funds and refused to credit the funds back to my account. Cash App 's business practices meet the criteria for XXXX XXXX General Statue 75-1.1 : Unfair & deceptive trade practices. I contend that Cash App violated the aforementioned North Carolina statue by refusing to return my money.
|
| 07/19/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Someone I dont know never did business with name $ XXXX in XXXX XXXX sent me a deposit for XXXX on my cash app XX/XX/23 and I immediately return it back to them. On XXXX I received a text message from cash app stating that they were taking XXXX out of my credit union bank account to pay $ XXXX. I immediately contacted my bank and the transaction was pending as I purchase something. The bank advise me that they were unable to dispute the charge Because it was still pending until XXXX. I contacted Cash app and they advised me that the person disputed the charge with their bank and and unfortunately, there was nothing that they can do about it. I reach back out my bank and the funds were taken out on XXXX XXXX and XXXX XXXX XXXX started the dispute. I asked my bank why they release funds on a dispute when they never seem the original charge. They said cash app sent it over as if I was purchase and there was nothing to dispute. I contacted cash app again and they said they see the transaction of it being sent to me and me returning the money and if it was a dispute they should have follow what she did with the XXXX. They basically told me my lost and she got XXXX and there nothing I can do.
I am waiting on my bank and Im in the process right filing charges on the person once I found out who they are and filing charges on cash app. I feel like this is someone working inside cash app doing scams
|
| 03/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I have a Square account that was set up and authorized only to take credit card payments and automatically send the received funds to my business checking. However, without my consent or authorization, Square opened a checking account and issued a debit card, then began depositing our credit transactions into this new, unauthorized checking account. I contacted them and requested a fraud investigation, thinking someone else had done this because there was an unsuccessful account takeover attempt around the same time the unauthorized checking account was opened. However, Square 's investigation indicated that other than the failed account takeover attempt, no fraud occurred including the set up the checking account and issuance of the debit card. I instructed them to close the unauthorized checking account and debit account, and return my account to its former, authorized configuration. They stopped responding and to date continue to use this unauthorized account for our deposits. In short, Square apparently decided to open additional accounts under our existing account and change the terms of our deposit arrangement without our consent or authorization. I believe this is similar to the fraud executed by XXXX XXXX between XXXX and XXXX, where their employees opened new services under existing accounts, without the account holder 's consent, in order to increase their apparent account base.
|
| 09/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Re : Cash App case number associated with this claim decision is XXXX.
On XX/XX/2023 my cash app was had five unauthorized transactions listed at follows : XXXX. XXXX XXXX ( XXXX XX/XX/XXXX ) {$210.00} XXXX. Add Cash ( failed ) {$100.00} ( listing lightened the amount indicpuration did not go through ) XXXX. XXXX XXXX ( on XX/XX/XXXX ) {$200.00} XXXX. XXXX ( XXXX XXXX ) {$240.00} XXXX. Add Cash ( XXXX XXXX XXXX ) {$200.00}...
I am not sure what account was debited for transaction 1.
No action was taken on transaction 2.
My checking account was debited for transactions 3, 4, and 5. The total lost from the checking account due to this fraudulent activity was {$650.00} I reported this to Cash App customer service representative XXXX XXXX on XX/XX/2023, at XXXX XXXX. He advised that transaction XXXX was charged to a debit card that had been added and removed from my account and did not go through. He also informed me that my checking account and debit card had been removed allegedly by the fraudster.
Cash App responded by email on XX/XX/2023 : " We compared the transaction you brought to our attention with your account history. Based on the information you provided, our investigation led us to determine that this transaction ( XXXX ) was authorized by you or someone you authorized to use your credentials, and no error occurred. As a result, your claim has been denied and closed ''.
|
| 04/03/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
I signed up with Square as a POS processor on XX/XX/XXXX. My external bank account was added and by XX/XX/XXXX Square reported it as " verified. '' I then had my first sale and subsequent successful transfer of monies to my XXXX XXXX XXXX XXXX account using Square 's XXXX instant transfer. By XX/XX/XXXX the XXXX instant transfer option was disabled and subsequently caused me a loss of almost {$1000.00}. Every transaction thereafter I was only allowed to use Square 's slower ACH bank transfer option to receive my funds. From XX/XX/2021I had many more transactions and three transfers out of Square and into my XXXX XXXX XXXX XXXX checking account. Today it is XX/XX/XXXX and I'm still missing the funds from those three transfers totaling almost {$1000.00} because Square transferred them into someone else 's account. My checking account has been closed at XXXX XXXX XXXX XXXX after they verified to me that my funds were sent to an incorrect account and were unable to be recovered by them. I sincerely appreciate your help with this matter, Square couldn't be any worse of a financial partner and my life has been in ruins since they've pulled this scam.
SUCCESSFUL ================= XX/XX/XXXX XXXX XXXX, XXXX.
{XXXX} UNSUCCESSFUL ================= XX/XX/XXXX Next Business Day XXXX, XXXX.
{XXXX} XX/XX/XXXX Next Business Day XXXX, XXXX.
{XXXX} XX/XX/XXXX Next Business Day XXXX, XXXX.
{XXXX}
|
| 09/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
The date of the occurrence is XX/XX/22 the amount is {$100.00}. I used CashApp to send money to someone, I sent it to the wrong person. I contacted CashApp through the apps customer service as instructed and was told that since the transaction was completed that they could not issue a refund and to contact the person I sent it to or request a refund through the app. Upon doing so, I was told the person I sent it to had an outstanding balance with the apps borrow feature and once sent my money was automatically applied to that balance. I contacted CashApp customer service and after numerous attempts because I was hung up on several times because supposedly my account could not be found, I was told that my money was gone and that the person I sent it to should either pay off the outstanding balance and then borrow the money back to pay my money back or pay my money back personally. I asked if the person the money was sent to receiving money that was not intended for them violated the companys policy how could my money not be returned to me? I also asked why is my money being used to pay off someone elses debt owed to that company? And if all available funds in the receivers account will be used towards the outstanding balance, why is it the smaller amount that I sent to the receiver, intentionally, was not taken as well? My questions were not answered and I was disconnected each time.
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX a Family Member was in dire straights for money. We both have Cash app ( I don't use it much ) I first tried to send {$1000.00} ( didn't realize more than the allowed ) so I sent 2 separate {$500.00} transfers to the wrong USER Id.. The correct User was XXXX When typing it in the app auto populated to $ XXXX that I didn't notice until My Family member said she didn't get the money. I called my Bank XXXX XXXX to try to stop the 2 transactions and they opened claims on my account. I requested refund from the erroneous user and they declined. I reached out to CASH APP on the Support tabs probably 10 time. I could tell it was an autobot, they were answering the same verbatim basically nothing they could do. My bank refunded me {$500.00} but for only 1 transaction. In there Investigation report, CASH APP sent that I received goods and/or services, which is not a true statement. Then they provided the User 's email ( not a good email ) and a phone number ( not sure It is the correct number, though I have left messages ) My bank will do nothing and they urged me to reach out to CASH APP because they are supposed to verify Users correct contact info. So, I did just that with an email to CASH APP Support and the email comes back as " THIS IS NOT A MONITORED EMAIL '' NO OTHER WAY TO CONTACT. I feel they owe me money back as it appears they did nothing to help with this fraud.
|
| 11/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Bank transfer payment : XX/XX/XXXX XXXX XXXX XXXX Amount : {$1600.00} Receipt # XXXX Actions taken : I provided all required documents requested from XXXX. XXXX responded back and said nothing else was needed. The funds cleared my client 's bank through an XXXX transfer, on my dashboard it read funds would be available in 3 days. That period passed only to get notified that my account was deactivated for no reason and that my funds were being held for 90 days.
Bank transfer payment : XX/XX/XXXX XXXX XXXXXXXXXXXX XXXX Amount : {$30000.00} Receipt # XXXX Actions taken : I provided all required documents requested from XXXX. XXXX responded back and said nothing else was needed. The funds cleared my client 's bank through an XXXX transfer, on my dashboard it read funds would be available in 3 days. That period passed only to get notified that my account was deactivated for no reason and that my funds were being held for 90 days.
Bank transfer payment : XX/XX/23 @ XXXX XXXX XXXX : {$30000.00} Receipt # XXXX Actions taken : I provided all required documents requested from XXXX. XXXX responded back and said nothing else was needed. The funds cleared my client 's bank through an XXXX transfer, on my dashboard it read funds would be available in 3 days. That period passed only to get notified that my account was deactivated for no reason and that my funds were being held for 90 days.
|
| 10/23/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
Cash app closed my card on XX/XX/2023 and I have asked through the app, email, text XXXX XXXX USPS and other CHAT type of apps for details why my account was closed? And they keep saying that they have no further information. I have escalated my request over ten times. I have written to the XXXX, XXXX and to XXXX XXXX in California at Block Inc, the parent company. ABSOLUTELY NO ONE HAS TAKEN THE TIME TO VERIFY what the real issue is/was. It is as if they are too lazy to get a forensic accountant to look at my claims. I didn't violate their policy. And if I did, prove it. If sending the man I XXXX XXXX XXXX with ( my brother ), money that owed him ( still under {$1000.00} by written policy ), then they shouldn't say that there's no problem with that. But they have not changed who I can send direct funds to. I have asked if they treat their other stockholders in the same manner .... I haven't received an answer for that question either. And I do have stock through XXXX XXXX.
How are they still giving raises and promotions ( XXXX ) while the stock is falling and they are failing at answering the basic questions for an account that they closed?
" You violated your account. It's closed. '' What did I do?
" We will email you. '' But what did I do?
They never told me by email, chat messenger or USPS. I contact them and keep escalating and they keep saying that someone will email.
|
| 10/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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|
On XXXX, XX/XX/2022 I discover that I could not access funds in my CASHAPP in them amount of {$2100.00}. I initially reached out to CASHAPP vis the app and it stated someone would contact me. After no one contaced me within XXXX hours I called customer service. I was informed that a XXXX was placed on either me XXXX XXXX or my company Beginning Futures. The XXXX could not give me any other information, he stated a the CIVIL RESPONSE department had sent me an email in reference to the matter. I informed him that I had not received the email, he stated he would contact the CIVIL RESPONSE team to resend the email. Once I received the email on Fri, XX/XX/XXXXXXXX XXXX XXXX I attemped to contact the complany isted on the email. none of the identifing information was correct for the company both the office and cell provided an error message when calling. I responded immediately back to CASHAPP, receiving another message at XXXXXXXX XXXX saying that the case had been closed due to no response from me. This communication is an error, I did respond as soon as I was made aware of the issues with CASHAPP. CASHAPP has failed to provide a copy of a lien as well as any identifing informaion related to a lien. I would like my funds to be released back to me from CASHAPP, in addition CASHAPP should consider using the APP as a source of communication vs emails, this process was not reliable.
|
| 05/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On Sunday I received a fraud alert from my bank, informing me of 2 Transaction being processed through CASH APP XX/XX/23 at XXXX and XXXX ( 2 ) unauthorized transaction in the amount of {$2000.00} each for a total of XXXX XXXXXXXXThese transactions were completed and processed without any of the following policies and Protocols that CASH APP has in place. 1. My phone was in my possession at all times.
2. My phone has a locked screen with a pin.
3. My cashapp account required a verification to add a new person.
The person receiving the fund Name is XXXX {$190000.00}. This person just appeared XX/XX/23, no other record of this person. ( no notice VIA TEXT OR EMAIL. NEVER ) Never got notice of withdrawal from CASH APP, which to generate on every withdrawal, ,also on bank statement different name XXXX 4. My cashapp account required a pin to release and confirm payment.
Once I notice the transaction, I immediately contracted Cash App customer Support via the app to report and fraud and scam, this was the only way ( at this point the payments were pending ).
on Monday I called Customer Support to inform them to stop the payment and there system has been hacker.
They can not or will not give me any evidence OR told me how this happen, their only response was, : ( I had to authorize the payment ) CASH APP IS STEALING MONEY FROM ACCOUNT HOLDERS, HACKING INTO BANK ACCOUNTS.
|
| 09/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX I made a purchase at XXXX XXXX XXXX for XXXX. It shows the transaction went through successfully on Cashapps end. I was charged XXXX by XXXX XXXX.
On XX/XX/XXXX XXXX XXXX issued me a refund for XXXX back to my Cash card.
I also have a transaction number receipt from XXXX XXXX showing that they processed a refund on their end back to my Cashapp account.
I also made a successful purchase for XXXX to XXXX XXXX the same day ( XX/XX/XXXX ). Since the cruise was cancelled, XXXX refunded me for that cruise and I received the refund with no issues. The refund shows XXXX in black bolded letters showing that the refund amount successfully deposited to my account.
For the XXXX refund On Cashapps end the refund is showing the refund amount but it is greyed out and has a strikethrough line through the amount. Normally when Cashapp issues refunds the refund amount shows a plus ( + ) sign in bold font plus the dollar amount. So this is off that there is a gray strikethrough & nothing has deposited to my account. Where is the money and why has that one not refunded!?!
Nothing ( the XXXX ) has deposited to my account. No one has been able to assist me with receiving the refund to my account. This has happened to me in the past where Cashapp illegally kept a XXXX $ dollar refund from me and I basically lost money on my end because they refused to assist me in anyway.
|
| 03/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I am writing to express my extreme dissatisfaction in how Cash app have not tried to assist me with an issue i had. My account was locked, and I was unable to access my funds while I was in an emergency situation. Despite repeated attempts to contact the customer support team, I have received no satisfactory response or explanation as to why my account was locked. They kept repeating that I had to reach my weekly limit. Furthermore, when I attempted to calculate my limits per week by adding up all my transactions, which came to a total of {$150.00}, I discovered that I had a remaining balance of {$7300.00}, well within the limit of {$7500.00}. Despite this, my account had remained locked. I have attempted to reach out to the customer support team via chat and the mailing system, but the responses I received were inadequate and did not provide any information as to why my account was locked at a time of need. When I called the customer support team, they could not answer my question and I was disconnected on purpose. Than i wrote XXXX about my experience and again they never answered my problem ( Complaint ID # XXXX ). This level of service is unacceptable, and I demand an immediate resolution. I require a detailed explanation as to why my account was locked and why no one could or was willing to answer my issue. I have the chats to prove that they never gave an answer.
|
| 01/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
On XX/XX/XXXX Several charges from an unknown vendor listed as " XXXX XXXX XXXX showed up on my Cash App. Multiple charges at various times totaling {$150.00} were debited from my account. I immediately contacted Cash App to alert them that the charges were unauthorized. Cash App responded hours later indicating to create a dispute. On XX/XX/XXXX additional charges totaling {$170.00} was debited in addition to the previous amount. An email regarding one of the amounts was returned. However, several of the charges have been denied stating " documents '' that were relied on. There are no documents, because I do not have knowledge of the merchant who I looked up is listed in XXXX XXXX. I have since reported my card lost/stolen and requested a replacement to prevent any further debits to the card. It has been a week and the card has not arrived timely nor has the funds been returned that was stolen. I would like to add that the funds that were stolen were needed as it was a stipend that was sent to me from the Department of Veterans Affairs. I am requesting a full return of the {$330.00} that was stolen. Finally, since canceling the card numerous attempts were made from this merchant as recent as XX/XX/XXXX for {$17.00}, XX/XX/XXXX {$17.00} and numerous other attempts. On the date of the debits amounts were attempted for {$340.00} on XX/XX/XXXX and {$170.00} on XX/XX/XXXX.
|
| 11/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I had unauthorized charges toward my cashapp account and they denied my claim twice. The charges were from XXXX XXXX they charged my account for {$50.00} 15 times within 4 minutes. On XXXX XXXX, I went to the ATM to get out {$200.00}, upon receiving that {$200.00} and my receipt I saw my balance was less then it should have been with the money I removed. I then looked at my cashapp and saw that in between me at the atm which was around XXXX XXXX XXXX, that the unauthorized purchases from the merchant above happened from XXXX and XXXX XXXX. I immediately locked my card when I saw this and cancelled it and requested a new card. I then contacted cashapp to dispute the fraudulent activity. They denied my claim in the 3 day investigation, I called multiple times to speak to a manger or find out why it was denied but no one would give me clear answers or get me a manger. On XX/XX/2022 I spoke with a rep that eventually hung up on me not helping resolve my issues when I called back I spoke to another representative that was able to put the case up for a second review. On XXXX XXXX I received an email that the claim was once again Denied. I dont know who this merchant XXXX XXXX is or how they got my information to charge my account, it was not me and my hard own money was taken and cashapp would not assist me. At this point I feel like cashapp if fraud and they took the money
|
| 12/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I am writing to file a formal complaint against CashApp regarding their negligent handling of my fraud claim. Despite my repeated attempts to address the unauthorized activity on my CashApp card, I have been met with unprofessionalism and a lack of response.
On XX/XX/2023, my debit card number was stolen and used to make an unauthorized order through XXXX at XXXX XXXX 's in XXXX, AL. I immediately reported this incident to CashApp, suspecting a security breach at XXXX XXXX 's mobile system. Multiple customers, including myself, have reported unauthorized charges from XXXX XXXX 's, as confirmed by the store managers.
Despite providing CashApp with evidence, such as the receipt and delivery location, they have failed to provide a clear explanation or resolve my claim. My attempts to contact their customer support team have resulted in empty promises and unfulfilled assurances. This prolonged lack of response has left me feeling ignored and helpless.
I kindly request your assistance in addressing this matter and ensuring that CashApp takes appropriate action to investigate and resolve my fraud claim. I believe that their handling of this incident has been negligent and unprofessional, and as a loyal customer, I expected better treatment and a prompt resolution.
Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.
|
| 07/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
In XX/XX/2023 there was 'suspicious activity ' in my Square account. I contacted Square and they stated they 'closed " the savings account that was opened by a hacker and I reset my passwords.
Since XX/XX/2023 Square will not transfer my {$640.00} balance of sales from credit card transactions. I used the Square reader to swipe credit cards for services. The transactions are attached and detailed as well as my bank statement that shows the last deposit from Square was on XX/XX/2023. The following is a list if missing transfers to my bank account : XXXX XXXX {$110.00}, XXXX XXXX {$95.00}, XX/XX/XXXX {$100.00}, XX/XX/XXXX {$45.00}, XX/XX/XXXX {$50.00}, XX/XX/XXXX {$90.00}, XX/XX/XXXX {$95.00}, XX/XX/XXXX {$60.00}.
Every time I call Square I get a different excuse why the funds will not transfer. Most recently they tell me I have to link a bank account to the Savings Account that I did not open or authorize. I argued with them regarding this, but if it meant I can get my money, I went ahead and tried to link an account and keep getting an error message that I can not link a bank account to this Square Savings. Therefore, it is a catch 22, I can not get my funds until I link an account to the savings ( that I did not open ) and I can not link an account to the savings.
Meanwhile I have been on the phone, emailed a complaint and my balance still has not transferred.
|
| 06/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
I am opening this complaint against Block Inc. They replied to the last complaint stating that they could not identify me as the account holder and that they could not disclose any information. For me to reach out to them via the Cash App support. They know that Cash App Support will not assist and that those employees dont have the tools to assist and resolve my claim. Furthermore ; I do not feel comfortable communicating with Cash App without there being some sort of documented reference with a government entity that can track what Block Inc, Cash App is taking me through.
Block Inc stated in their response that they could not identify me as the account holder. I can clear that up right here and now so that that excuse cant be used any longer and so that they cant keep procrastinating because theyve stolen my money. I have also provided every email directly from XXXX explaining that the funds had been refunded on XX/XX/2023 in the amount of {$460.00} yet Cash App has failed to add those refunded amounts from XXXX back to my balance.
Thanks, XXXX XXXX Company name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, GA XXXX Email : XXXX Old email address : XXXX Cash Tag : XXXX XXXXXXXX Attached : Drivers License Bank Statement for linked back attached to cash app account.
Photos of my account details.
Original Complaint Emails from the merchant XXXX
|
| 05/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was at the gas station on XX/XX/ and I left my cash app card on the counter accidentally and when I went back it was gone someone must have took it. A few minutes later my account was drained they took all the money I had left in my account. I was using my card mostly everyday and had about {$400.00} left in my account. Ive filed a police report right away. I disputed these charges with cash app and Ive already ordered a new card and cancelled my stolen one I even sent the police report and they denied my dispute I filed two disputes because it was two atm transactions one for {$200.00} and the other one for {$200.00} as well. I am almost positive they did no investigation what so ever. They owe me this money.
Update XX/XX/ I have filed another dipsute since my first one was denied I now received my dispute being denied again. For the second time after I sent them The police report again and I even went as far as sending them A letter a lawyer helped me execute to try to Reason with them and give them A chance to pay before filing a small claim in court. But they denied my disputes either way. No explanation and no real investigation done.
Ive attached my police report and the letter I sent them letting them know this was the last chance they had to give me my money before I filed a claim in small claims court. I also attached the times they denied my disputes,
|
| 04/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
XX/XX/2023 XXXX. Two ( 2 ) invoice payments were approved using credit card via Square terminal. {$1100.00} & XXXX less XXXX XXXX Fee.
Both funds were on risk hold for possible fraudulent payment.
XX/XX/2023 XXXX I completed and submitted the required questionnaire and documents to support the 2 transactions flagged by square.
XX/XX/2023 XXXX XXXX sent email. Confirming they completed review of the 2 transaction and were satisfied with my response to their request for information.
Risk hold funds were released and made available on my account.
XX/XX/2023 XXXX Unauthorized transaction of transfering out funds made my account in the amount of {$1700.00}.
I called square support at XXXX multiple times with no help. I spoke with banking team and the accounts team. Both dont have info why the funds were deducted on my account.
I gave a poor feedback and XXXX, merchant engagement manager called and spoke to me. After conversation. She sent to me the info on where the amount came from that was taken off my account.
However, no information was given as to why they transfer out the funds.
All the available cleared funds were taken off my balance. I didnt get any intruction to refund any transaction. They just took bec they can but for what?.
I worked hard to get paid. I am not a salaried employee.
I get paid with commission only at the end of my service.
|
| 09/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
The following points will be in the order in which they happened : XX/XX/XXXX Phone was stolen late that night XX/XX/XXXX I realized that phone had been stolen immediately called Cash App, XXXX and our local police dept.
XX/XX/XXXX spoke to XXXX advised of charges : {$500.00} to a XXXX XXXX, {$170.00} to a XXXX XXXX and {$100.00} to XXXX XXXX there was a charge to XXXX in the amount of XXXX but it was denied.
XXXX responded with " based on our review {$100.00} was still pending and i had to wait for it to be completed. She then stated that I had to reach out to support and deactivate my card. Once that was done I could dispute the transactions once they were complete.
They had me answer some questions, change my pin and wait 10-14 days until an agent would be contacting me. I was then advised that it may take 45 calendar days to review and resolve claim. Then I was told that my claim had been escalated and my reference number is XXXX.
XX/XX/XXXX I requested update. Was transferred to a specialty team who will provide documents on which their claim was based.
XX/XX/XXXX requesting update for reference XXXX, I the then had to give them the transactions i was talking about.
XXXX until present day i have been doing this. i have sent the police report as well as the XXXX receipt to them 7 times. I am continually denied and told that i authorized the transactions.
|
| 03/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have been dealing with cash app regarding XXXX fraudulent transactions since the first of XXXX I have contacted them daily since only to be lied to hung up on claims closed and now waiting on a provisional credit only to be lied to again when no credit has been issued. I have spent hours on the phone trying to resolve the XXXX transactions XXXX for {$67.00} to XXXX XXXX ( I have no idea who that is nor can I contact the company as accordingly to XXXX the company doesnt exist ) the other XXXX transactions are to a XXXX XXXX XXXX is for {$9.00} which was found to be fraud and refunded the other for {$77.00} I still am XXXX for. I was told on XX/XX/2022 the provisional credit had been issued when I couldnt find it in my statement online or anywhere I called again this morning only to be told my case was closed and there are no updated. I asked to be transferred to someone in that department as I got through to XXXX person XXXX time only to be told by the representative that they only communicate via email. I need my money and I will never deal with cash app again. Its obvious that those are fraud as one has already proven to be. I would appreciate some help as I am at my wits end and just want my money back. The lies are unexceptable! I trusted them with my money only to have them refuse to keep my claims open long enough to allow for the investigation. Please help
|
| 10/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Web |
|
|
On XXXX XXXX XXXX I loaded {$1000.00} from my XXXX XXXX onto my cash app card. I then asked for a money order for {$1100.00}. At XXXX The clerk at the store ran my cash app card for that amount and it came back as over the limit.AtXXXX the clerk ran my card again but this time it was in the amount of {$1100.00}. It too was declined stating not enough cash. I immediately looked at my cash app balance on my phone and the funds were gone. The clerk at the store told me that Cash app never released my funds to the XXXX and thats why no money order was printed out. And my transactions were declined! I immediately called cash app customer service number. Talked to a live person and Cash app and was told that those funds were released to XXXX. The XXXX clerk called the store manager and told me the problem was on Cash apps end. I filled a dispute with Cash App and they denied my claim. I then went back to XXXXXXXX XXXX and showed them that Cash app said that XXXX XXXX had my money. XXXX then said that another manager was going to look into it. I waited 1day and went back to XXXX. XXXX then said upon further review that they didnt have the money but there was a dollar amount that day that did match my dollar amount but money was never received! Cash app states XXXX has the money. XXXX says Cash app has the money. All I know is I dont have it. I need my money back
|
| 05/05/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
Cash app has taken almost {$140.00} from my account claiming in the month of XXXX and XXXX they had an error that caused them to pay merchants when there wasn't funds available so on XX/XX/202XXXX cash app " updated '' a purches from XXXX for {$95.00} and then another transaction from XXXX for the amount of {$5.00}. I called to find out what was going on received and email about the error and explained to them that none of that could be correct because one I hadn't made a purchase for that amount and the purchase that I had for the amount around that time for and amount close to that which included shipping was refunded to me. They told me they would look into it but it could take up to XXXX days before I get my money back even when it's not the merchant taken the money. XXXX Friday XX/XX/2023 I get another deposit of {$100.00} and they have another " update '' from XXXX which again I'm not seeing any orders for the amount they are charging me for in the amount of {$34.00} that was taken out my account again for claims of payments that didn't go through so I call and at this time I told them they are just stealing money out of my account. They continue to claimed they don't have a XXXX that I should receive an email and XXXX of the reps hang up the phone on me even when I wasn't being irate. They are just stealing money with no proof of these transactions.
|
| 08/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/2023 I became a victim of fraudulent charges on my Square debit card. There were a total of XXXX unauthorized transactions on my account.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I made Square aware XXXX the charges on XX/XX/2023. The Rep, XXXX, was sorry this happened to me and assisted me with disputing charges. During the call I disputed all charges. XXXX assured me someone will be reaching me if they needed any additional information. XXXX also stated that all charges were made online.
XX/XX/2023 I received numerous emails from Square stating that these charges were found to be fraudulent and my account will reflect the refunds within 5-10 business days. I received all with the exception one charge back.
XXXX {$510.00} HAS NOT BEEN REFUNDED Ive called Square every business day since XX/XX/XXXX asking to speak with a manager and dispute team. Ive been told every conversation that the teams communicate via email no phone calls, however, no one has reached back to me in this matter only reps. I get told every day that Im requesting a thorough investigation on my account but I am not getting anywhere. This is the first time this has happened and I feel like I reached a dead end. I hope someone can help me receive my money back
|
| 06/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I made a transfer in of {$100.00} on Wednesday, XX/XX/2023 from my banking institution to Square ( Squareup.com ). I tried to use my card to purchase food at fast-food location and it was declined ; upon using my Squareup banking card. I checked the funds in the account and as of today, XX/XX/2023, I have a total of {$100.00} and the purchase was just over {$25.00}. Upon contacting the company, the first attempt, the representative stated she would have more info in 24 hours as to why my debit card wouldn't work. Later this evening, I then received an email stating that my funds will be held for 90 days. Around XXXX XXXX I called and spoke with another representative and she said there was fraudulent activity on my account but couldn't explain to me what a fraudulent charge on my account was or is. There are a total of TWO transactions on this account in total and she couldn't explain. Therefore, my funds are being illegally with held as the company can not provide proof to their claim of fraudulent charges. Why are they being allowed to hold money from people just because they want to? This is illegal and I will make sure to share my experience with everyone so this will not happen to them. Also, I have the recorded audio from their representative not being able to give a reasonable explanation. I will be sure to share it on social media as well as XXXX.
|
| 04/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2023 at XXXX XXXX I filed a dispute with Cash App/Block Inc. reporting a user that scammed me out of {$1100.00}.
After researching the abysmal behavior of Cash App/Block Inc. in handling disputes, I initiated a dispute with my bank attached to the debit card used for the transaction on XX/XX/2023 ( XXXX XXXX XXXX XXXX dispute ongoing ). Obviously, the required first step in initiating a claim with the bank is to try and resolve your issue with the original parties involved, which I did by contacting the cash app user as well as cash app.
Cash app/Block Inc. informed me that they they had in fact denied my dispute directly with them on XX/XX/2023.
According to the Electronic Funds Transfer Act Cash App/Block Inc. is required to provide my copies of the evidentiary documents utilized to adversely decide against my claim. Cash App/Block Inc. is refusing to do so, citing my bank dispute. In fact, my initial dispute directly with Cash App/Block Inc. are 2 distinct disputes & I am entitled to the evidence Cash App/Block Inc. used in their investigation ( if there actually was an investigation conducted ) to determine the adverse outcome against my claim. I want the supporting evidence relied upon by Cash App/Block Inc. to allow their user to steal {$1100.00} from me.
Cash App/Block Inc. supports bad actors because they themselves are bad actors.
|
| 06/16/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XXXX XXXX I made 2 sales of XXXX using cash app. My account was in good standing when this happened and I had approx {$240.00} in the account. The next day I went into my account and saw {$200.00} was missing and I only had like {$42.00} left. I immediately wrote cash app and they said that I made a dispute using a debit card ending in 4 numbers that doesnt match any of my debit or credit cards. They garnished {$200.00} of my funds and they could only say that I tried to add {$200.00} from my bank account and then disputed it. Okay so if I add XXXX and then take it away Im left with XXXX right? So why is it that I had over XXXX on Sunday and then Monday night its down to XXXX? Where did the XXXX go because there was no withdrawal or use of the XXXX I added while my account was in good standing. I should still have $ XXXXand the other XXXX that never added should have made the account {$440.00} and then a dispute for XXXX makes it again {$240.00}. They have terrible chat support who was incapable of giving me even the slightest bit of concern as to suspected fraudulent activity. They keep telling me to contact my bank and that would be absolutely useless since my bank account didnt initiate any sort of disputes. So I have no records of this anywhere in my account to even find out what is wrong. Where is my money and where did you guys learn mathematics?
|
| 03/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
On XX/XX/XXXX I received emails stating that someone had tried to access my square business account. On XX/XX/XXXX I took the exact steps that were outlined in the email to prevent anything further from happening. I continued to get emails on XX/XX/XXXX and it showed that someone had created a checking account with a debit card and had added this debit card to XXXX and XXXX XXXX without my permission. I called Square for assistance three times. Each time they transferred me to a department that is only open XXXX XXXX XXXX XXXX time. I had to figure out how to close the debit and check account on my own. During the early morning of XX/XX/XXXX another debit card was created. I closed that one too. I couldn't reach someone on the phone until XXXX XX/XX/XXXX. On XX/XX/XXXX I was told by Square representatives that they would need to put a hold on the account and review it. They said that they would need to hold my money for 5-7 business days to investigate. They wouldn't give me a contact person to call as to what is being investigated and who is doing the investigation.
On XX/XX/XXXX I received 4 more emails that my account information had been accessed by someone ( not me ). I logged into my account and noticed that another checking account and debit card had been setup. I also noticed that my account balance was {$0.00} and no funds could be transferred.
|
| 06/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I am submitting a complaint in regard to XXXX different transactions : XXXX - {$5000.00} on XX/XX/2023, XXXX - {$5000.00} on XX/XX/2023, and XXXX - {$3900.00} on XX/XX/2023. I was defrauded by a XXXX who agreed to do construction work on our property. I sent the payments as requested by the XXXX who has since disappeared and blocked my phone number. I have tried reaching out several times through various means such as email, phone, text message, social media, and showing up to his listed address. I recently discovered that the XXXX has an extensive criminal history and may have done the same thing to other customers.
I have attempted to submit a dispute for these transactions with Cash App as I didn't receive the services I paid for from this merchant, and have been defrauded. I haven't received any response from Cash App since last week and I keep having my conversation ended by the agents I am speaking to. I have worked very hard to save money to have this project completed and Cash App is allowing it to be stolen from me, and is being very disrespectful during this difficult time. I have offered to provide documentation and I have had phone calls and chat conversations ended abruptly. The company should be embarrassed that they are facilitating fraud at this magnitude. I would like to have the money removed from the XXXX 's account and be reimbursed.
|
| 05/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
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Web |
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XX/XX/2022 {$140.00} was withdrawn at a XXXX gas station merchant name XXXX XXXX I was not immediately aware of the transaction as the cash app notifications and other technical issues did not notify me of a transaction as they were required to since I have my account set up that way. I contacted cash app support and let them know of the transaction in order to have it disputed and investigated contact the merchant as well the merchant told me that I need to contact my financial institution I did so they after about 7 Days responded and said that there was no error found can I request it to see the evidence they use to come with the conclusion and there was none besides for the date amount and where the transaction happened at there's video footage of in the individual who used my card and took the money off my card so they told me that they are not going to do any further action and there would be no nothing that getting my money back they refused to investigate refused to provide any additional information other than what they used to come up with their decision which I received a screenshot of which is only showing the transaction that I can see that I reported to them and told me that there would be no further review my claim wouldn't get any further action investigation and that they wouldn't provide any additional assistance to it dispute # XXXX
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| 05/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
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Web |
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Cash XXXX XXXX XXXX is a Member of SIPC, which protects securities customers of its members up to {$500000.00} ( including {$250000.00} for claims for cash ) in the event the member becomes financially troubled.
( Review more about what XXXX protects and review an explanatory brochure at their website, www.sipc.org ) XXXX XXXX XXXX XXXX, member of FINRA and SIPC and a subsidiary of Block , Inc .
( XXXX, XXXX hereinafter referred to as " XXXX XXXX '' ).
Hello my name is XXXX XXXX XXXX. Ive been struggling with a cash app account with obtaining my funds that are restricted with ( XXXX XXXX XXXX XXXX, member FINRA/ SIPC and a subsidiary of XXXX XXXX XXXX XXXX XXXX XXXX that failed to ensure my ( FDIC ) {$250000.00} ) the funds failed in the event the member becomes financially troubled. I been having a variety of issues obtaining my funds that are restricted. I'm writing to you to inform you about the required steps to confirm ownership of my email address, mobile phone number or financial instruments, or verifying your information against third party databases or through other sources.
XXXX funds i'm entitled to inquire about I certify the information provided to XXXX is accurate and consent to XXXX using such information as is necessary to fulfill Blocks federal, state and local tax payment or withholding purposes and tax filing obligations
|
| 12/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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|
Web |
Servicemember |
|
I opened an account with Square which is a popular payment processing company for small businesses. I had recently started a small sole proprietorship web development company and sent an invoice to my first client through stripe. The client then paid the invoice totaling XXXX XXXX I was told that my accounts transactions were on hold until I provided further information. I then provided every piece of information I possibly could about my business and submitted it to Square. They then a few hours later decided to deactivate my account and did not describe any reason for why the action was taken. I tried to get in contact with a support representative and the AI chat bot simply said that there was no further action I could take on the matter. The funds that my client had sent me are now apparently on hold for 90 days. I have requested a refund so that my client can have their money returned and I am still awaiting an answer as to wether or not that refund will be issued. There was nothing in the initial sign up for the service that claimed this could happen to me upon creating my first invoice. I feel like I have been robbed and this is very detrimental to my business as now I look like a fraud to my customer for not being able to accept their payment. All I want are answers as to why my account was deactivated and Square seems to have no such answer.
|
| 02/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I am extremely dissatisfied with the result they have came up with. I use cash app on a consistent basis and I feel as though they have not Investigated nor have they done enough to keep my personal business safe. Those funds were taken from me while trying to obtain supplies for a client I had just accepted a contract with. Im standing in XXXX XXXX looking to buy materials only to find out {$620.00} Dollars I received for a Deposit wasnt there. I then reached out to cashapp who are suppose to keep my account safe only for them to tell me that I Orchestrated taking my own money? I went as far as contacting the XXXX to get help and CASH APP tells me they have concluded that I gave someone permission to take my funds? Its XXXX and you mean to tell me that you guys cant figure who took my money? The work I provide to my clients is very important to me its how I take care of my family. The embarrassment of having to tell my client that things arent going to be done when promised, extend the finish date. Witch caused an avalanche of problems. Im having to take other jobs to regain the money just to complete the initial job. Taking my personal funds to make up for something being stolen right from underneath me. Im out of state looking to complete a job and cant even go home until it was complete. I will be uploading photos of XXXX XXXX to show evidence.
|
| 10/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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Due to two separate companies repeatedly attempting to charge my Cashapp debit card, I had to report my card as lost/stolen. Cashapp said my old card would no longer be usable, assigned me a new card number with a new CVV and a new expiration date, and started processing. Before the new card was even showing as shipped, these same two companies had my new debit card information, yet no one can explain how. When attempting to dispute these charges, Cashapp simply says they cant do anything productive about the problem and say to contact the merchant, which does not good. Upon attempting to contact one of the merchants involved, they stated they only had my old card number on record, yet, my new card was steadily being charges repeatedly. It seems to be that even tho you report a card lost or stolen and youve had to report fraudulent charges multiple times, Cashapp doesnt block anyones access because obviously access to the old card still works. When I had finally had enough and requested to delete my Cashapp account completely, customer support only sent emails stating the my email had been unlinked from my account and a separate email stating that my phone number had been unlinked from my account along with my old debit card. Not once did I receive a confirmation email stating that my account had been closed and that my information would be safe.
|
| 11/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
i am having a dispute with Cash App, this company allowed a fraudulent bank account to be added to my cash app account which allowed a unknown individual to gain access to funds that were deposit in my account.I informed them of this fraudulent account providing them with proof that I for one never received the monies in the correct account and that account does not belong to me. They Claimed they did a thorough investigation and the funds were authorized by me or another party. I submitted proof to them that i only do business with one bank and provided them with numerous transaction coming from this one particular account. And that fraudulent account isnt me because i have never did any business with this bank and I am not aware of this account and I also ask them to provide me with legal documentation that I am a authorized user on this fraudulent account. which they have not provided as of yet and keep denying my claim for my money to be refunded and they need to report this fraudulent account to the proper authorities, when it they clearly states they can provide me with the information.I had to remove the fraudulent account from my cash app account. Their customer service dept have done nothing to assist me in returning the fund into the correct account belonging to me after many request to do so. please assist me in handling this matter..
|
| 11/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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|
Over the past several months, there have been MANY fraudulent transactions from my bank account ( XXXX XXXX XXXX ) being sent through Cash App to accounts I do not know.
Several years ago, I had a Cash App account because I got paid from a side job off the books using Cash App. After that job, I closed my Cash App account and have not used it since. When these transactions began happening, I signed on to my old account again to see if these transactions were happening through there- but they were NOT.
I have spoken on the phone with both XXXX and Cash App and they both tell me to reach out to the other company. I spoke on the phone to XXXX person at Cash App who seemed to be helpful- he was able to see that there are two Cash App accounts with my name on it- probably the one I used several years ago and another one created by someone else. However, our conversation got cut off and I was never able to get in contact with him again. NO ONE has been helpful in getting my money back.
I do not have access to my XXXX account currently, ( Due to the amount of fraudulent activity and the amount of times that I needed to dispute charges, they made the decision to close my account. ) so I am unable to show the charges. I am missing around {$30000.00} since the beginning of XXXX and I believe there were more charges through Cash App from before that.
|
| 06/05/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On Friday, XX/XX/XXXX, I was unable to use my debit card to make a purchase. One with XXXX for {$12.00} and another with XXXX for {$32.00}. I got a message saying that the purchase was declined due to suspicious activity. When I reached out to the company via the app, they would not address the matter as in they would not answer my main question ; What was the suspicious activity that caused my account to be locked. They sent a generic response saying that it was the merchant using foreign currency. I told them that I had used my card before with the same merchant and had no problems before. Then they said that was all the information that they could give me. I reached out and asked if I needed to change my card. They said they couldn't help me any further on the matter. Again I tried to use my card on Saturday at XXXX XXXX for {$15.00} and again at XXXX XXXX for {$9.00}. For the past three days I have been trying to get answers as to 1. Why my account was locked. 2. Why wasn't I notified about the suspicious activity when it was first suspected. And the most important question : How do I get access to my funds?
I called them this morning and again was given the same answers. They can not help me any further on the matter. Wait for an email that never comes. I have spoken to XXXX, XXXX, XXXX, and two others who did not identify themselves.
|
| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, On XX/XX/XXXX I was looking for an apartment, I was in an extremely vulnerable situation because I needed to make a decision quickly. A scammer took advantage of this by offering me a place to stay. I was scheduled to view the apartment the next day, but was recommend that I fill out the application first. In XXXX XXXX XXXXXXXX the rental market is extremely competitive, so it's recommended that to secure your spot you should already have the application first. Again, another opportunity for the scammer to take advantage. So I sent my {$150.00} application fee, via Cash app, but shortly after decided that I wanted to change my mind. The scammer blocked me on everything. I tried to rectify this issue with my bank, they told me to take it up with cash app. Cash app doesn't guarantee buyer protection but enables business to use their app for transactions. Also according to this article https : XXXX dated XX/XX/XXXX, reports allege that Former employees estimated that 40 % -75 % of accounts they reviewed were fake, involved in fraud, or were additional accounts tied to a single individual, Their customer service keeps informing me that I should only send to reputable people. How was I supposed to know that this service was not reputable? They sure did present themselves as such. I am getting no resolve and am looking for some support.
|
| 06/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I have been using Cash App for a while. They are trying to present themselves as a legitimate banking institution people can file their taxes through, receive government payments, and issue loans complete with an account and routing number. The issue I have is with the legitimacy they are trying to portray, they do NOT protect their customers. They have zero fraud protection.
On XX/XX/XXXX of 2023, I was scammed out of {$45.00} dollars, and they refused to reimburse the money even with proof. On XX/XX/XXXX, I sent {$50.00} to a friend for his birthday but they locked him out of his account. So now the money is sitting in a dormant account. Cash App blames the victim when they allow people to make multiple profiles.
To make the XXXX reasoning worse, Cash App tells customers that when they are scammed, they have to request a refund. Um, hello ... A scammer/ grifter/ conman won't just give a refund. It's insulting and frustrating.
I know countless other people with similar stories. THEN when I file a fraud report, the woman told me it is for preventative measures and people never get their money back. I know this person uses this account so it is safe to assume they funnel money through the account. If a business wants to be considered a viable financial institution, we need tighter restrictions! Stop allowing the masses to be scammed.
|
| 02/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I own a small business and was broken into on XX/XX/2021. When I realized I was broken into and that my Square reader was stolen, I contacted Square and asked that my account be frozen. After I had requested they freeze everything, they then allowed the person that robbed me to hook up their debit card to my account and also generated a Square checking account and debit card. I have requested that they share the information of this person so that I can serve them, but they will not. They will also do nothing to secure my account ( such as cancelling the card so the robber can not use it ) so that I can have access to my funds again for my business. They have told me that law enforcement can contact them and they MIGHT be able to share the information, but there is no guarantee that they will. We are 7 weeks from the robbery and the police department has still not been able to assign a detective because the are so overwhelmed. However, I am already out almost {$3000.00} between the cost of fixing the windows, things that were stolen and I would like to be able to serve the person that broke into my business and for my account to be secure. I believe as the actual customer that has engaged Square, they should be able to keep my money safe and protect myself and my business instead of shielding/protecting the person that committed a felony.
|
| 03/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Square Inc. has been holding our money for over 247 days as of XX/XX/XXXX and refuses to transfer it to our bank from their POS portal. The balance of {$3400.00} that is due to us has been held on their POS platform and they have suspended our account and refuse to transfer the money out. We have contacted customer service via phone and email since XX/XX/XXXX till today and they refuse to help or tell us why this money is being held. They have emailed us back in the past saying " we will release your money after XXXX days '' but it has already been over 247 days as of today and we have not received a penny of the {$3400.00} balance that is ours. We have tried to follow up but their customer service is unresponsive. We provided invoices matching the transactions upon their request and they still refuse to transfer the money that we earned into our bank account. The first transaction from this balance dates back to XX/XX/XXXX with an amount of {$750.00} at XXXX. The second transaction of {$1300.00} on XX/XX/XXXX at XXXX. The third transaction of {$720.00} on XX/XX/XXXX at XXXX and the last transaction of {$720.00} on XX/XX/XXXX at XXXX. Square was quick to take their fees out of these transactions but will not release our balance into our linked bank account.
Square is leaving us with no other option other than to file a report to CFPB.
|
| 03/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
XXXX XX/XX/2023 cash app Cash app is misrepresenting their services and are not making the proper changes in a timely manner, I spoke with 4 representatives due to an issue that is solely based on a discrepancy with cash app system I had funds transferred in order to handle my bills and personal matters and they are illegally holding my funds and not allowing me to make the proper transfers to my bank. A representative told me there was no issue on my end and proceeded to lock my account forcing me to a account hold which in these times which in many ways is deceptive and inconsiderate of the. Consumer then seek to bind me to a investigative period when I am told the issue is not on my end and I have matters personally that must be attended to. Cash app should diligently release my funds to me. The funds are rightfully and legally mine.
The Dodd-Frank Act prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ) by financial institutions, including peer-to-peer payment apps like Cash App. Examples of UDAAP include : Misrepresenting the terms or costs of a financial product or service.
Charging fees without disclosing them properly or in advance.
Making unauthorized charges or withdrawals from a user 's account.
Failing to investigate and correct errors in a timely manner.
Using harassing or threatening collection tactics.
|
| 01/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I initiated a CashApp transaction XX/XX/XXXX of {$40.00}. This was debited from my bank account balance the same day.
An XXXX hold transaction for {$40.00} was initiated by CashApp XX/XX/XXXX.
The funds were sequestered and were paid to CashApp.
I reported the incident to my banking institution. They investigated and found the transaction on XX/XX/XXXX was not authorized. They credited my account for the {$40.00}. I moved the funds to my CashApp card for holding.
I made an XXXX purchase with my CashApp card for {$10.00}. My balance left was {$29.00}.
The funds were removed arbitrarily and have no transaction data to show where it went.
I reported to CashApp both telephonically and via the app.
The telephone customer service advocate hung up on me abruptly during responding to my call, the in-app XXXX arbitrarily stated that the card transaction was declined and the XXXX debit was initiated and ended the transmission, a second in-app XXXX mirrored the same as the first XXXX
I explained I was holding the {$40.00} that was recovered successfully by my banking institution on CashApp and it was now gone. I attempted to report fraud to CashApp for this. My reports were rejected and conversations disconnected and/or ended without the financial institution initiating a claim or assistance with filing a claim to recover my money.
|
| 10/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Someone on XXXX was selling tickets to the XXXX vs XXXX game for {$160.00} for two tickets. They stated they would transfer the tickets to me thru ticketmaster as long as I sent them payment of {$160.00} thru Cash App. I sent them {$160.00} thru Cash App and never received the tickets. I contacted them thru twitter again several times via direct messaging and they eventually blocked me. I reported the account to XXXX and no resolution came. XXXX also has a policy in which reported DMs ( direct messages ) and conversations will disappear from your inbox and can not be recovered. That makes no sense to me, considering if you are reporting an account for fraudulent/scam behavior why would XXXX remove that conversation after being reported? From there I reported the transaction as a scam with Cash App and requested a refund thru Cash App on XX/XX/22 and they stated they would let me know the outcome on XX/XX/22. Cash App responded today on XXXX and said " We're truly sorry, but we were unable to recover your money. However, your report will help to prevent future scams. Thank you. '' This response and resolution is unacceptable, especially given the lack of response from Cash App for over two weeks. Neither XXXX or Cash App was very helpful or provided guidance as to how I can recover my money or report this scam to get further assistance.
|
| 08/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I'm currently looking for an apartment and was told to check XXXX XXXX XXXX. On XX/XX/XXXX, I went to XXXX and realized I was banned from XXXX XXXX XXXX for Improper sales and use. I submitted a wrongful request form and it would take 24 hours to look into. On XX/XX/XXXX I checked back to see if I had gotten a response. But I was still banned, so I reached out to the help desk for assistant. After giving my information, the assistant stated that my account had been hacked and I need to clear al of my information. He had me follow some a few steps and after a brief hold he stated I owed {$5000.00}, He stated " I needed to move my money right now so the hacker wouldn't have access to it ''. He had me send a Cash App amount of {$150.00} and XXXX of {$180.00}. He stated he would put the money back after he blocked the hackers. He made me call the bank and tell them " this is all legit ''. As The conversation went on he asked for more money and I told him " no '' because he still hadn't given me back my other money. I hung up telling him " I gon na call the police and bank ''. I notified XXXX and was told they don't cover XXXX or Cash App. Several hours later, I got called from the " XXXX help desk '' stating that if I wanted my money back I had to give them an extra {$250.00} dollars, I hung up. The number that called me was ( XXXX ) XXXX
|
| 11/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed and had unauthorized transactions sent to another user, I reported these transactions while they were in pending status and one of them was canceled as my bank even told me so and I have proof of that statement, I was then denied my dispute by cash app and afterwards the transactions were processed and re submitted which also shows in my statements. these transactions took place XXXXXXXX as well as XXXXXXXX totaling {$370.00}. I was told that I could request documentation however I am being ignored by support when contacting them after being initially told my dispute was denied. I also immediately asked them to cancel the transactions as they were still pending and I was being ignored and finally told by one agent that they were not pending, after providing proof that they were in fact pending I was then ignored again by multiple agents, and still never received documentation of why my dispute was denied so quickly. In the screenshot attached you can clearly see its marked as pending and you can see a clear indication of a section that says " Completed '' which these transactions were not. You can also see an agent from my bank tell me the transaction was cancelled before settling. Initially when I reported the transactions as fraud I was told by cash app that the transactions were cancelled only to be charged anyway.
|
| 07/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
This is not a duplicate request. My account had fraud activity that I reported and was closed with out a proper explanation or investigation.
My Cashapp account was closed unwarrantedly. I requested the issue be investigated and rectified XX/XX/23 in which I was informed to check my email for updates and I would receive resolution within 15 business days. As of XX/XX/23, I have been unable to receive any updates on the investigation of why my account was unjustly closed. I have reached out to Cashapp over 3 occasions to check the status and they refuse to give any update. They continue to tell me that my concern has been routed to the proper department and that is the only information they have at this time and to continue to check my email for further information. I have also requested for them to escalate or have a manager contact me to assist with resolution but no one ever follows up. They are practicing deceptively and violating my consumer rights. They unfairly closed my account and will not provide a substantial reason. They simply refuse to provide any update because I know I have not violated any terms for them to close my account. There was suspicious activity on my account in which I inquired about and they informed me everything looked good on their end. Please explain to me exactly why my account was closed in detail.
|
| 11/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2022 I used my debit card to purchase a vacation package/hotel stay. A hour after making the transaction I decided to cancel the reservation. The transaction was still pending at this point and I was sent a cancellation receipt by XXXX. On the XXXX of XXXX the transaction came out of pending status and was debited from my account. I contacted XXXX to see why the money was taken from my account and they told me that the refund had been issued. After not receiving my money in a week I called them back and was told that they issued a refund and to contact my financial institution to see what the issue was. I contacted cash app and was told that there was no refund issues by XXXX and to provide documentation of the refund which I did. They suggested a file a dispute and told me that it could take up to XXXX days. During that week I contacted both XXXX and cash app several times at which they were both blaming one another. XXXX was saying they issued the refund and cash app was saying there was no refund in their system. XXXX was able to send me the refund request which I forwarded to cash app along with the communication between me and XXXX stating that I was being refunded. My dispute was denied, I still havent received my money and cash app is given me the run around and leads me to believe they are trying to steal my money.
|
| 01/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022 my phone was stolen. I immediately called the police and filed a police report with the XXXX XXXX Police Department. The people who stole my phone gained access to all of the information on it and used my Cash App to empty my bank account and send unauthorized payments to themselves. They made XXXX transactions, a total of {$1500.00}, all going to the same account : $ XXXX. The first payment they sent was {$10.00}, the second was {$1.00}, the third was {$450.00}, the fourth was {$670.00}, and the fifth was {$420.00}. I went to my bank the next day, XX/XX/2022, as I was out of town when the theft occurred and closed my accounts and disputed the charges to Cash App with my bank. I called Cash App on XX/XX/2022 to dispute the charges with them and provided them with the police case report number and images of the card the police gave me with the number on it. After roughly XXXX hours they responded saying they determined the payments to have been authorized by me. After my bank determined that these charges were fraud and not made by me they credited me back the stolen funds. After this my Cash App balance went to - {$1500.00} and I have since opened multiple cases but they send same message after XXXX hours saying they determined that I authorized the payments. I did not authorize these payments and my phone was stolen.
|
| 11/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On Saturday, XX/XX/2023, I swiped my card at a gas station, for {$7.00} I went to another store, that took about 30 minutes to get to, and spent {$52.00} While i was in transit, someone " swiped my card '' at XXXX XXXX XXXX XXXX. ( I have physical possession of my card ) I noticed the transaction at around XXXX and called Cash App immediately and started a dispute. I called the ONLY XXXX open that day and the manager said he would call me back, which never happened. I then called the XXXX police dept and made a report. Cash app has repeatedly denied my claim and will not explain why other that I made the purchase. Which I did NOT. I have since stopped using the card, pulled all the money out and I'm still getting text messages that the card is still trying to be used by someone. I have notified Cash App that the problem is still there to which nothing has been resolved.
This is what I found out XXXX does NOT take Cash App cards.
XXXX does NOT charge XXXX for ANYTHING.
XXXX is billed XXXX XXXX I am being billed by XXXX XXXX XXXX. which is either a pet shop in XXXX or a trucking company in XXXX AZ which is more than 2 hrs from me. Either way, usually when a legitimate company bills, they have an address or phone number attached to the transaction. In this case, there is no address or phone number. I am only seeking my money back.
|
| 06/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On the morning of XX/XX/2023 my phone was stolen out of my car while I was inside XXXX. The person got into my Cash App account, changed my security pin via the " lost pin '' feature in the app, and made two Unauthorized Transactions ( XXXX for {$500.00} and XXXX for {$710.00} ). *They also added their card ending in XXXX and attempted a XXXX XXXX ' in the amount of {$300.00}, but it failed ).
I reported the theft/identity theft to the Aurora Police Department XXXX XXXX & T, Cash App via the ap because XXXX are closed on weekends, ( and again by phone when they opened on Monday XX/XX/XXXX ), and the Federal Trade Commission XXXX
I reported to Cash Ap that Unauthorized Transactions were made on my account, submitted copies of the police report, screenshots of the fraudulent transactions, the Federal Trade Commission report, and my XXXX XXXX XXXX phone receipt.
A legitimate banking facility or credit card company would be able to Detect and Flag this as 'Suspicious Activity ''. Cash App refuses to Properly investigate my case, as well as refuses to reimburse the money that was stolen from me. They denied my claim and accused me of " authorizing someone to use my credentials '' even though I have submitted evidence that I Did Not give anyone my pin information, nor give anyone my debit card. I DID NOT Authorize these transactions!
|
| 10/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
I received a Square debit card ( issued by XXXX Bank, through XXXX ) in the mail today XX/XX/2023 - it's a definite ready-to-use-upon-activation card with a chip.
I have no financial relationship and have NEVER signed up for any sort of banking product ( checking, savings, etc ) with this company and was immediately concerned about identity theft. I have also never signed up ( to the best of my knowledge ) to receive information about their products ( which this was NOT information about a product. This was an actual chipped debit card, ready to use as soon as I scan the XXXX activation code ).
I did find that I somehow have an online account with them using my personal email address ( which I don't ever remember signing up for, possibly the company received my email for sending receipts for paid services? ). I had to use the " forgot password '' to gain access ( because I never made an account in the first place... ) and discovered that I do not have any active banking with Square.
I find this INCREDIBLY concerning because I believed myself to be a victim of identity theft since I have not opened any new banking accounts. As it turns out ( from a XXXX search into whether or not others have received unsolicited debit cards from this company ), this HAS happened to other people and they were similarly confused and concerned.
|
| 08/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Older American |
|
For at least the 4TH TIME in the past several months, a FRAUDULENT UNAUTHORIZED ACCOUNT has been opened at Square Inc in the name of a member of my household, without our permission ( twice in my name, twice in my wife 's ).
Square customer support has for the most part been unhelpful in resolving these issues. They ask us to login and close the account ourselves, which we can not do since we didn't open the account and do not have the login credentials. Or they tell us they will investigate, but they do not provide assurance that the accounts will be closed or follow-up to confirm whether or not that has happened.
They are putting our identity at risk, repeatedly. A fraudster could currently be using one or more bank accounts in our names.
We have asked them each time to close the fraudulent account, and we have also requested that they stop opening fraudulent accounts in our names.
This past week, I received another ( THE XXXX ) Square business debit card, in my name and mailed to my address, for an account that I did not open. Each time this has happened, I have reached out to Square and also filed a new complaint with the CFPB in the hopes that they will finally put a stop to this.
Please help us get Square to close these accounts and assure us that they will stop opening these fraudulent accounts in the future.
|
| 01/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I have a personal account with cash app and Ive been using it for a long. Time and Im constantly active on it transferring money or using it as its my main bank I was told to switch over into a bussiness account so I did everything has been fine so me and another bussiness account have been making transactions with eachother selling antiques I was purchasing from him everything was fine until I was making a payment to that person that they let me put lay away basically reserve as Im making my payment it says that cash app has deleted that account I then reached out to cash app and told them reasons why? And that I have a transactions with that person I was buying Ive worked hard to try and purchase the antique and was happy to be finishing paying it off so when this happened I wanted a reason why there profile got deleted and I couldnt get an answer I cant get a hold of the person because we never thought this would happen Im sure hes just as confused as me so I let cash app know right away I just made a payment to this busssienss account how can you guys delete there profile being made that me n this person have been purchasing from eachother, extremely upset I worked extra hours to try and finish paying it off for something I couldnt get because cash app deleted there profile and couldnt give me in touch or any reason why
|
| 05/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed via Cash App for a total amount of XXXX, when I thought I was in contact with a legitimate individual. I brought this to the attention of Cash App support, who stated they would investigate the matter, but I do not believe that this was ever truly investigated, and was just made to wait for a predecisioned outcome. I have reported said account, as well as another account potentially belonging to the same scammer ( s ). While I understand I may not receive this money, I believe that Cashapp has long been operating with very to little regulation, as have so many other XXXX organizations. When Cashapp was first introduced, it was just as a money transfer service, but over the years, has grown in dramatic scale, now being used to purchase Bitcoin/Stocks, to use in place of a traditional checking account, and even to file ones taxes. In its current state, Cashapp does NOT have proper KYC/AML enforcement and this negligence leads to scams/fraud and this will continue to be the case, as long as people are able to open new accounts, as long as they have a new number that permits them to, even after another account is closed down. Furthermore, when scam activity is reported, their should be restrictions in place to prevent any said funds from reported account to be moved, until a true and proper investigation is done.
|
| 01/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022, my fiance ( XXXX XXXX ph : XXXX ) refunded my half of the rent in the amount of {$500.00}. Then sent an additional {$500.00} so i could purchase a money order as she would be working late. the {$500.00} she sent was successfully deposited, but the {$500.00} that she refunded to me disappeared. We have spent hours trying to get this resolved. We both have called Cash App support and they continually tell us that its been refunded and that we need to speak to the bank. However, when we go to the bank they have told us that it was never refunded into his account and theres nothing that they can do without a pending transaction to work with, its been over a month and {$500.00} is too much to just chalk up as a loss. Cash app is unhelpful and we dont know what else to do at this point please help us the bank has no access to any pending transaction and can not help us. Cash app will not help us, and the money has disappeared. I have photos of the chat messages between cash app support, and ourselves. I have requested that they three-way call XXXX ( my bank ) and myself so that they can hear from the bank that it was never sent back, but they refuse to do so. I feel like if both the bank and cash app were to be on the phone at the same time we might be able to resolve the situation, but cash app will not do that
|
| 06/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I filed a dispute through cash app for a restaurant in XXXX NC XXXX XXXX. Due to a wrongful charge on my account. Although it says in the screenshots i filed the dispute for the total amount. I only requested a refund for XXXX dollars and some change give its take. When filing a dispute they ask you how much and thats what i put in. I never received a food item at the restaurant plus the tip I gave The waiter. Before leaving the restaurant I was assured Id be given a refund and didnt get one. The waiter disappeared and was not seen. I filed a dispute with the company and called the restaurant to let them know that I didnt get my refund and of my request. This all happened in the same day. A refund was given immediately and corporate followed up days later with a refund and gift card as well. No I did not notify cash app of the refund because I assumed someone would contact me. Like it said they would when I filed the dispute. I woke up this morning to my card being deactivated, XX/XX/2023 with cash app claiming my claim was false or fraudulent. However nothing was false or fraudulent and no one ever followed up with me. I assumed They would see I was given a refund and close the dispute. In no way shape or form was I trying to get over on anyone or file a false claim. I got What I needed from XXXX XXXX and I am content.
|
| 04/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I had an open and active Cash App Account that was taken over by another individual. Money that was sent to me on this account was deposited into another individuals account. One of the transactions was a payment from my roommate for XX/XX/XXXX rent. I requested from the person ( s ) that had taken over my account, but refused. I immediately contacted Cash App for assistance with this issue, but they did not help. Earlier in the year around XX/XX/XXXX, I discovered that Cash App was involved with the disappearance of large sums of money from my account. I reported to my bank as well about numerous transactions that I did not authorize, they told me that " Since the transactions were completed online under my username and password that I must have given my information put, therefore that couldn't help me ''. I contacted a Detective from our local Police, no assistance, I have even contacted our State Attorney General, no help. I had given up until I read the article in XXXX magazine and although I don't have much hope left, I have to try. The amount of money is over XXXX. I have the emails, I'm attaching. I also have the email address, phone # and address of the individual who fraudulently took over my account. It is : XXXX, ( XXXX ) XXXX, XXXX XXXX XXXX XXXX XXXX, FL XXXX. PLEASE, if you can help me I would be grateful.
|
| 03/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have had a CashApp account for several years which I am now being denied access by the company " Square ''. The problem current problem started when I had to purchase a new phone because of damage to my old phone. Upon attempting to sign in to my account I received an error message stating " Unable to sign in on this device. '' I made several attempts to contact the company but because everything is done in-app I was unable to get anywhere because I was unable to sign in my account. I finally made contact over one week later via email and explained the problem I was having accessing my account. There were several attempts to resolve the issue but none of them worked. I was prompted to continue to contact customer service via email if the problem persisted. I did so and each time there was someone different replying to my email although I replied to each person by name. I started getting generic responses to my issue and then I was told that I would not be granted access to my account, however, I was told that I should just create a new account. I inquired about my stored funds and how those funds could be transferred to my new account. To date, the only response I've received was that they couldn't grant me access to my old account and that I should create a new one. There was no response as to the status of my funds.
|
| 12/16/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
In XXXX, I established a XXXX business bank account for my business to professionally accept payments from clients. On XX/XX/XXXX, my first client sent {$2500.00}. I attempted to transfer {$2400.00} to my bank account after the client sent the funds to my Square account, but Square sent me an email stating that they were deactivating my account and putting my funds on hold for 90 days. The first paragraph of the email stated " Were sorry to inform you that weve had to deactivate your account. Based on the information you provided about your business, were not able to support your business needs right now. You wont be able to process payments with Square. Unfortunately, this decision is final. '' I immediately responded to Square with an email asking for clarity and pleading for the immediate release of my funds. I did the same on XXXX. It has been three days, and I have heard nothing. There is no phone number to call and apparently no willingness to help. I was relying on these funds to support my work and my family. Having reviewed online reports of the same experiences with other customers, I have come to the conclusion that Square does this often. I did nothing wrong, and I now have money seized by this company. It's unethical. Where is my money? Why is it being held? No reasonable person would say this is okay.
|
| 09/15/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I created an account with Square ( aka XXXX, XXXX XXXX Square Capital , LLC XXXX XXXX XXXX XXXX XXXX XXXX ), went through the verification process, and linked my business checking account. After several weeks of uninterrupted service, today ( XX/XX/22 ) my account was " deactivated '' without warning or notice. I received an email that this was Square 's " final decision '' and that my funds would be frozen for 90 days.
I called Square customer support to find out what happened, and they told me they could not give me a reason why the account was suspended. I told them there must be something they could do, given the sudden and inexplicable nature of the suspension, but they refused to give me any more information on why my account was deactivated/ frozen. There was no appeal or review process.
I am in the middle of my work week and now am completely without a credit card payment processor. I have hundred of dollars of customer invoices/ payments currently frozen in my Square account that I apparently can not access for three months. I am scrambling to call clients to explain why they can not pay with a credit card at my business. To say this is frustrating is an understatement -- Square has completely left me in the lurch, high-and-dry, and will not so much as provide an explanation as to why this happened.
|
| 06/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2023 I was making a purchase for a couch and I had to do it in bits on CashApp. XXXX XXXX $ XXXX got and received 5 transactions from me in the amounts of : {$110.00}, {$150.00}, {$150.00}, {$180.00} and {$380.00}. When we paid the last amount I was blocked on XXXX where I was buying the couch and I tried to get a refund but it was declined. I reported it through the CashApp support as a scam as they have that option and was told that because the payment was completed that they can't cancel it and get it back. My question to them is why do they have that it is a scam then? Clearly, I could have cancelled the payment myself if I knew it was a scam. I have gone through support several times. I also made the same mistake not knowing but on the XXXX and XXXX of XXXX I was working with a XXXX XXXX $ XXXX for a table set. Again it was on XXXX on the marketplace like the other. XXXX received 3 transactions in the amounts of : {$190.00}, {$330.00} and {$210.00}. Once again the refund was declined and I was blocked on XXXX. I was scammed and have learned a HUGE lesson. I will NOT be duped though, however, by a company who has a spot to complain that something is a scam and then not be worried about getting money back. This company is not any better than the scammers out there who take money from innocent people.
|
| 02/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I was an Iphone user, around a month ago I purchased a new phone and switched to android. I downloaded the cashapp app on my phone and opened a new account, cashapp app asked me to choose a nametag and everything, for some reason and I don't know how that phone number got in there, but an reallyold phone number of mine was introduced in the process of creating the cashapp account, cashapp app never asked me to introduce any phone number ( so not my fault ), around a week ago I had to factory reset my cellphone, then I downloaded the cashapp app again, but this time is giving me a different account with XXXX balance, when I tried looking into this I find out the old phone number is there, my cashapp account has a balance of $ XXXX dollars. When I call cashapp the agents tell me that they are unable to help me because the system is not letting them and just hang up on me. We are talking about {$1000.00}, I sent money back and forth between XXXX cashapp accounts, XXXX of the is the XXXX in question, accounts are under my name, my SS # is linked to account, I offered to send proof of identity, I'm willing to provide anything, in person if I have to. They basically put a hold on my check, I already changed the account so my check will no longer go into this account. Please I need help recovering my funds.
Thank you
|
| 01/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/XXXX, somehow my Cashapp account was compromised. Information was changed and different banking information was uploaded to my account. Not sure how, since my personal information is necessary to update anything. I informed Cashapp of two fraudelent transactions, one of XXXX, and one of XXXX, made from a NJ location, I live in GA. After some investigation, Cashapp did refund the funds from one of the fraudelent transactions, but denied the other, larger amount. These transactions were both reported as fraud, both done at the same time, and by the same source located in NJ, as per the information on Casapp, so why would only one transaction be returned, and not the other? My XXXX account was also compromised, with fraudelent charges made using my Cashapp card information, and once informed, and after XXXX investigated, and noticed suspicious activity, XXXX refunded the funds. I have had my Cashapp account for years, and have not encountered any issues like this before. I would have expected some integrity in the handling of this matter. I do not believe I am getting that from Cashapp. I have since removed Cashapp. I currently keep the app for updates on my dispute, and once refunded, to cash out the funds, and completely close it out. I would not be using the app anymore once this matter is resolved.
|
| 05/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I opened an account with Cash App in XXXX. This account was linked to my cell phone number at the time. I had my paychecks with my employer set up for direct deposit into this account. Sometime after leaving my job in late XXXX, this cell phone was damaged beyond repair. The old phone number is no longer in use.
In XXXX, I rehired with this employer. I set up a new account with Cash App. Before I could give that information to my employer, my first paycheck went into my old account.
I have contacted Cash App customer service multiple times. The funds went through to my old account as my employer did not receive a notice of returned funds. I was told by the Cash App Rep that they tried to transfer the funds from the old account to my new one, but they were unsuccessful. I do not remember my password to my old account, and they tell me they can not reset it without sending a text to the old number, which is no longer in service. They told me on the first call that I would get a call from a Cash App Supervisor to further assist me, but that did not happen. I was told that again on a follow up call that I placed, and when I pressed to speak to someone now, the Customer Service Rep dismissed me and ended the call.
At this point, I am seeking to withdraw my funds from my old account as quickly as possible.
|
| 04/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I sent {$300.00} via my cash app, XXXX XXXXXXXX, to my daughter 's cash app, XXXX XXXX, for her summer college classes. The transaction was successful on Cash app, however my daughter 's cash app never received the funds.
I reached out to XXXX XXXX which is the bank debit card that is linked to my Cash app. They confirmed the transaction was successful. The stated the funds were released to Cash app and they provided an Authorization number to provide to Cash app as proof of successful transaction. The authorization number is XXXX.
I then spoke to 5 separate individuals with Cash app, all of which disconnected with no resolution. I provided to them a screenshot of my bank account activity, which clearly shows the transaction as well as the authorization number provided by my bank.
All 5 individuals stated the same thing, that the transaction had been " declined ''.
The transaction could not have been declined by my bank. My bank already sent the funds to cash app AND they provided the authorization number.
I am not sure how Cash app can say that it's been declined? I continue to get the run around and constant disconnects so I gave up, because I am at work and I can't continue this all day.
I would appreciate any intervention and any resolution you may encounter.
Thank You/Awaiting Yours, XXXX XXXX
|
| 09/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I have a cash app account under the name $ XXXX my email is XXXX XXXX XXXXXXXX I was unaware that cash app had converted my account in 2022 a business account charging me 2.75 % fees every time I received money Id never elected willingly or knowingly to have a business account it was a personal account for personal use I contacted them XX/XX/XXXX through their chat line they did not respond back I contacted them XX/XX/XXXX they agreed to give me XXXX dollars for the past XXXX days they will not work with me any further they have no management to escalate to they technically have been charging me for XXXX years for these erroneous business fees but I did not ever convert the account myself they disconnect my call even though I am not being belligerent or unkind and tell me they can not help me any further although they Stated they can only give me the money back that they charge from the date I called which was XX/XX/XXXX but they didnt they gave it to me from XX/XX/XXXX forward they will not have a manager contact me they state theres nothing more they can do it is unfair and unjustifiable that they have charge me on the money I have received I have proof of this on my phone that Ive contacted them also the fees they have charged they are unworkable can someone assist me I believe that you oversee cash app
|
| 05/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
ABOUT 2IN AND HALVES YEARS I HAVE BEEN GOING THRU IDENITY THIEF, I HAVE TAKEN THE PROPER STEPS TO SUBMIT THIS CLAIM, I AM CLAIMING MY FRAUD INSURANCE AND MY LOST WALLET PREVENTION, IN XXXX I DEPOSITED MY BUT I'M DEPOSIT TO CASH APP, THEN DEACTIVATED THE ACCOUNT, UNKNOWEST TO ME I FORGOT TO LOCK MY ACCOUNT, AND CASHAPP XXXX, CASHAPP XXXX AND CASHAPP HAS LET ALL THESE UNAUTHORIZED PEOPLE TAKE MONEY FROM MY ACCOUNT ALL THIS IS IN MY MESSAGES IN CASHAPP , WHEN I FIGURED OUT WHAT WAS GOING ON I ACTIVATEDY ACCOUNT IN XXXX THIS YEAR THEN I REQUESTED MONEY FROM MY XXXX ACCOUNT WERE SOMEBODY IN THE CASHAPP DEPARTMENT KEEPED EXPKRING MY MONEY, SO I COULDNT GET IT OF MY CASHAPP, WHEN XXXX FOLLOW THE MONEY I WILL FIND WHO IN CASHAPP WAS COMMITING FRAUD, AND IDENITY THIEF, I HAVE RECENTLY LOCKEDY CASHAPP ACCOUNT SO NOBODY ELSE CAN TAKEONEY FFOM MY XXXX ACCOUNT, XXXX ACCOUNT, I HAVE SPOKEN AND VIRTUAL CHARED WITH INDIVIDUALS WHO GUAREENTED THEY WOULD FIX THE PROBLEM SO I CAN GET MY MONEY FROM CASHAPP ALL OF XXXX FOR I HAVE NOT EVEN GOUCHED XXXX XXXX FROM MY XXXX ACCOUNT, I WOULD LIKE ALL MY MONEY BACK PAID IN FULL FROM CASHAPP, COULD U SEND XXXX IN MAIL XXXX BRING IT IN PERSON TILL MY IDENITY THIEF AND FRAUD CASES ARE COMPLETED THANK YOU XXXX XXXX MY NAME IS SPELLED TWO WAYS XXXX XXXX DATED : XX/XX/XXXX TIME : XXXX
|
| 08/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2020 I Cashed Out {$600.00} From CashApp This Money Was Supposed To Go To My XXXX Account Which I Didnt Know At That Time That My XXXX Account Was Closed When I Contacted The Bank They Told Me The Funds Would Be Rejected And Automatically Sent Back To Wheres They Came From Which Would Be CashApp Give It 7-10 Days To Let It Reverse.
I Contacted CashApp Also And Said Hey This {$600.00} Went To A Closed Account And I Keep Getting The Same Robot Response From CashApp Which Is Funds Typically Arrive 3 Days Contact The Bank The Bank May Hold Funds Until You Contact Them And Issue A Check To The Address On File.
XXXX Says They Dont Have Anything To Do With It Because I Didnt Have A Account At The Time And They Gave Me My Last Bank Statement Verified That The Account Was Closed On XX/XX/2020 And I Also Went And Got A Letter On Bank Letterhead That Ive Uploaded To CashApp.
So Going On 2 Years Now Im Getting Nowhere With This Missing {$600.00} That Got Lost In Cyber Space Between CashApp And XXXX.
Ive Emailed CashApp Asking Can Someone Check The ACH Portal.. Or The Pool That Their Holding Other People Funds In, Ive Asked Did Someone Accept These Funds Back Once The Bank Sent Them Back To Them, Ive Even Asked About Insurance Claim To Cover These Funds Thats Lost In Cyber Space Between CashApp And XXXX
|
| 09/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The issue is with CashApp investment department. On XXXX XXXX Cashapps systems malfunctioned due to an unknown issue, after this occurred my account had changes to it. At first I noticed that the average on a stock I own had been inflated. From around XXXX $ a share to exactly {$100.00} a share for the average. I investigated further and it appears that my total invested amount was increased a XXXX XXXXXXXX dollars from what I actually had invested. This mysterious increase has made it impossible to achieve gains in green. They continue to tell me its a display error but when I click to realize my current gains, it shows me I will receive a significant amount lower than what I actuality should receive. If I decide to get out of this particular stock this would put me at an extreme loss of money. Ive contacted their department for the last 22 days with no resolution. Customer service has been terrible to deal with and at times flat out rude to me about the situation. Even suggesting I realize the gains while its showing the error. I have contacted FINRA but service has been slow. Every day that goes by I miss opportunities for my investment or to make decisions regarding my investments. Please help me! If your company cant help me with this please point me in the right direction. Thank you for your time.
|
| 05/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I transferred my services from XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2023 to XXXX XXXX . The agents from both companies were on the line as well as myself when it was confirmed that my account was closed and number ported to new carrier. The next couple of days I get a charge for monthly bill from XXXX XXXX on XX/XX/2023 on a closed account. For the last couple of weeks I have had claim after claim denied for funds to be returned to card. Boost mobile claims even thought the account was closed and disconnected from their server that Autopay was still pulling funds. On XX/XX/2023 they removed autopay but account was still closed. Boost mobile claims they have no way to refund me the money do to the account no longer being active. Yet it was active to take it but not active to give it back. Every agent of XXXX XXXX had no way of helping me since I am no longer a customer. The Wireless company has advised me to go through Bank connected to card, Which is Cash App/XXXX XXXX XXXXXXXX XXXX XXXX . I have been around the sun and back about this dispute, my funds are suppose to be secured through the above banks because I have a their debit card. As of XX/XX/2023, I have put in another dispute, and if Cash App actually researchers the transaction they would probably find out what I have within these past 3weeks.
|
| 08/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I placed an order on XXXX for {$14.00} and canceled it several minutes later on XX/XX/23. I received an email from XXXX saying the order was canceled and money was not taken out of my acct, however, there is a " pending '' transaction on my cashapp acct. I called XXXX, XXXX says that the bank that issued the card has an " authorization/hold '' on the {$14.00}. I called cashapp and cashapp claims that XXXX has the " hold '' on the {$14.00} - yet both are telling me that the hold may take 7-14 days to be released.
I have contacted cashapp AND XXXX on several occasions in the last 2 days asking them to release the authorization/hold on my money. I have asked cashapp to speak with a manager or have someone call XXXX XXXX and ask them to release the authorization/hold and have yet to be transferred to either. The people at cashapp that I spoke with were very nonchalant, uncaring and talked in a monotone voice.
I'm still waiting for my money and still waiting for a response from cashapp. If they were able to put a hold on the money instantly, why can't it be RELEASED instantly if an order is canceled. I need my money. I'm on a fixed income and having someone hold your money hostage while they try to accumulate some interest is PURE GREED on their part. I want my money before this week ends on XX/XX/23.
|
| 06/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On XX/XX/2023, someone got into my Cash App and sent money to an unknown account. I contacted authorities immediately and started an investigation. Cash App told me that there was no way to recover those unauthorized charges and that there was no way for me to get any help. Since Cash app did this I went directly to my bank for assistance, now no one wants to help me with my situation. It is XX/XX/2023, and I have contacted Cash App multiple times to reopen their investigation because I have stated very clearly that these transactions on the account where unauthorized. They continously tell me that the XXXX shown on for the charges came from my account, but I've told them countless times that I DID NOT AUTHORIZE THEM! Even when I try to ask to speak to a manager, they can only send me one-way emails and continue to enforce that there is no way to reverse their decision. I am seeking help because now my Bank is attempting to charge me for the money that was credited to me during the investigation. Cash app had told me the only things I could do was : 1. ) Request that the person who received the money refund back to me. 2. ) Contact Law Enforcement. I have done both of those things and am getting nowhere. I need help because my account is now in the negative and I feel that I am being treated unjustly.
|
| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
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On XX/XX/2023 XXXX XXXX send {$75.00} using CashApp from his account to my CashApp account which was under XXXX. ( XXXX ID # XXXX ) He confirmed that the funds were moved from his account after completing the transaction. On XX/XX/2023 at XXXXXXXX XXXX PDT I received an email from cash app stating I received payment.
On XX/XX/2023 I logged into my CashApp account using the email XXXX. However, when I went through the account transaction history, there were no payments made to my account.
Since then, I reached out to CashApp support several times and each time they say they do not see the transaction even though I provided transaction ID number and all relevant information. They said I'm not logged into the account which the money was sent to, and they keep sending me instructions on how to log in. I followed their instructions several times and logged again using the email XXXX and I get the same results every time.
I asked XXXX to submit a refund and I received an email that he requested the refund. However, since I cant see the transaction when I log in I cant approve the refund. He reached out to CashApp support and they said I am the only one that can approve the refund.
Essentially, they took XXXX 's money put wont give me access to it for whatever reason and I dont think that is legal.
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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In the week of XX/XX/22 I received a money transfer to my cashapp account in the amount of XXXX. On XX/XX/22 I broke my phone and got a new one with a new phone number. When I attempted to log into my cashapp account, the verification process asked me for my debit card number which I provided however was told that I could not be verified so I contacted the support through the chat service. After days of going back and forth and being asked to verify myself with the same questions over and over all of which of my information is true and correct I was ultimately told that I could not be granted access to my old account nor could I be given access to the {$20.00} that was sent to that account. I then asked for that {$20.00} to be refunded to the sender as that money was withdrawn from their account. These requests were also denied and the cash app support told me that they could no longer communicate with me on this issue. It is my opinion that what has transpired here is downright fraud and stealing. Every single one of my other banking accounts with credit cards and financial institutions were able to verify my identity when I made the switch with my phone however cash app has shut down my request and they are refusing to give that money back to either myself or the original Center. This is stealing.
|
| 07/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
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I received a cash app card with my address in the name of a minor child who previously lived next door to me. Her Mom passed away in XX/XX/XXXX. I informed cash app the first time this happened that the child is a minor and that the family has informed me that they are unaware of who is sending her money on the card. Cash app customer service investigated and cancelled the first card last week. I just received a second card on XX/XX/XXXX and asked if they could cancel it and block my address to stop anyone from ordering under my address and they said they could not. I asked for a supervisor or a manager since XXXX the customer service agent already had me hold a number of times during the hour long call to get his answers. I was told to send an email to customer service. I declined because of the severity of the situation where the child may be in danger of an adult sending her money possibly from some online predator who may be grooming her for a number of reasons like abduction etc. I was then told by XXXX to tell me they can not assist any further and to end the call, so he hung up as he was instructed. My concern is that I do not wish to have my address/information involved in any way with a situation involving any type of fraud or especially with a minor child who may or may not be in danger.
|
| 09/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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On XX/XX/2022, my nephew sent me a text message asking me to send him some money. I sent him {$40.00} ; after sending him the money, my nephew called to tell me that he could not get into his account, so he created a new account. My nephew told me he had a new phone and could not access his old Cash app account. I contacted Cash app to inform them that I sent the money to my nephew 's account, and he can no longer access it. They told me to have my nephew contact them, which he did. Cash app told him they could not transfer the money to his new account ; then Cash app told me to request a refund because they could not send the money back to me, nor could they cancel the transaction. So I asked for a refund like I was instructed to do by a Cash app employee. Today XX/XX/2022, I looked into my Cash app account. I realized that the refund request had been denied ; I contacted my nephew to see if he had received the money or rejected the request for a refund ; my nephew told me, no, but he still could not get into the account. Cash app is not offering him any help, and he did not deny my request for a refund. I contacted Cash app to see what was going on with the account, and they rejected a request for a refund. They could not give me any information other than we can't refund your money back to you.
|
| 11/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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|
Web |
|
|
On Saturday, XX/XX/2022 I visited a website to purchase ( XXXX ) tickets for a XXXX concert event. The total cost was {$370.00} ( USD ). Upon the payment confirmation page, a dialogue box appeared that indicated I would receive a confirmation email as well as the tickets to enter the event that I would, specifically, need to print to enter the event. The confirmation email never came on that date or any other date after that date.
The merchant appears as XXXX XXXX XXXX LL on my transaction history.
I made this payment with my CashApp XXXX. I immediately contacted CashApp on the same date because I was unable to reach any listed number or email with the event organizers. I knew I needed to contact CASHAPP because the event had started and the payment still showed pending. Without proof of the tickets or email, I was not going to be able to enter the event.
I have contacted CashApp Support on the following dates with no resolution : XX/XX/2022, XX/XX/2022, XX/XX/2022, XX/XX/2022, and XX/XX/2022 CashApp support representatives have been giving me the runaround since that date. I have followed up with them over a dozen times and they continuously tell me that my issue is being escalated. They never provide any updates on the investigation, nor have they credited my account for the amount taken.
|
| 05/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
So I have an account with cash app I had to completely make a new account because my card kept get hacked and I was losing money from my account now even with the new account I made it is still happening. I have reported several times to cash app support and when it first was happening 2019 they were actually good about refunding me recently its been happening with several different places just taking money off my card left n right and cash app keeps denying my disputes when I asked for documentation for why its being denied I was told they wud send it to me but I have never received it. The following places are some I dont even recognize such as XXXX, XXXX, XXXX, XXXX then theres XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX etc I keep my cash app card locked constantly cuz of these constant withdrawals I have ordered new cards and the same thing continues to happen I have asked for these merchants to be blocked but they are still charging my card I have asked what I should do and they dont give me an answer and I cant get ahold of anyone by phone for cash app now I have money on there still and my card doesnt show up anymore to even use the money left on the account when I try to order a new card it doesnt let me so now I guess they took away my card completely and arent letting me get a new one
|
| 03/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
My name is XXXX XXXX and I am a XXXX of XXXX XXXX XXXX XXXX XXXX International XXXX. We are a 501C non-profit organization based in Florida. Every year, we hosted a beauty pageant event and in order to be able to compete in our beauty pageant, a contestant must submit and online application and pay a {$500.00} application deposit.
The full entrance fee is {$2000.00} which cover the contestants foods and hotel cost during the pageant week. On XX/XX/2023 a contestant submitted her application fees in the amount of {$500.00} through XXXX. After subtracting XXXX service fees, the total amount available to us is {$470.00}. When I logged into my XXXX account, I submitted all my formation document, my bank account statement and my ID as requested by XXXX in order for them to verify our organization.
Today I received an email from XXXX stating that they are closing my account and the funds in my account will be on hold for 90 days. I dont understand why they closed my account. I never have any charge back or conducting any illegal money laundering activities on my account. I am a legal XXXX XXXX and I paid all my taxes annually. Our organization is a 501C non-profit organization. I need to know the specific reason why my money is on hold for 90 days and the specific reason why my account was closed.
|
| 04/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I have been trying to get a cash app card since XXXX years ago XX/XX/XXXX of XXXX and they won't let me Get a card because of a scammer hacking into my account, and they also will not let me know what happened in order to get me blocked from ever ordering a card again, but they did say I was in violation of a contract for the cash app card that would permanently disable me for it from ever Being able to order another card ever again so I really dont know what even what happened but I was locked out of my cash app for like XXXX days and then finally I regain access and everything was changed. All my money was gone and I wasnt able to get a card anymore, I tried explaining to them everything that had happened but they still wont let me get a new cash app card and Ive been fighting identity theft. I owe the IRS {$3000.00} for filing taxes last year, and I never filed because I wasnt working. I was too sick and XXXX and its the square company that partners with cash app that wont let me get a new card wont let me order one and I need one and I dont think its a right that I cant have one because of a scammer and its the square company that partners with cash app that wont let me get a new card wont let me order one and I need one and I dont think its a right that I cant have one because of a scammer
|
| 05/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
On XX/XX/h 2023 at about XXXXXXXX XXXX cash app sent me a text message XXXX has taken a payment of XXXX dollars out of my account. I had just got paid and looked on my transactions and the money was missing from my account but there is no transaction for this amount on my statement. It is a recharge from XX/XX/XXXX XXXX I made and paid for on the second of XXXX. I called cash app they told me to talk to XXXX I called the XXXX branch of Michigan who gave me a XXXX XXXX number that they have received several calls on this matter. I called this number made a complaint and the man on the phone said I would be refunded sorry that the system was down that day of XX/XX/XXXX. I waited the twenty four hours like I was told to receive my refund back. I did not get it I called the XXXX company again. I got no answers called the next day was told they have no recharge on there end. And I was not getting refunded. I call cash app either got hung up on or told it was a charge that was a glitch in the system for XXXX that they never took the payment out for the purchase and it was taken out today to compensate for the order. I am angry getting no answers and told. I won't get my money back. That was rent. I would like my money back of {$730.00}. I will be getting a lawyer next if I do not get my money back.
|
| 06/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
CashApp has a mobile app as well as a physical card. My entire ( physical ) wallet was stolen on XX/XX/22, including my XXXX-branded CashApp card. A number of fraudulent purchases totaling more than {$600.00} were made on XX/XX/22 at XXXX using the CashApp card. I attempted to dispute via the app, which is standard protocol for CashApp. My request was denied based on the fact that the " card was present '' for the transaction. I called CashApp on the phone and explained, yes, the card was present because the physical card had been stolen. They resubmitted the dispute on my behalf and today it was rejected again for the exact same reason. I called them and they said there is nothing else they can do in this matter except to send me information regarding how to avoid theft in the future which is not particularly helpful in this situation.
It is very difficult to get in contact with anyone at CashApp who will listen to the specific circumstances of your dispute and follow up accordingly. A police report has been filed in this matter, and similar fraudulent transactions on other cards that were also stolen have been resolved with the respective card issuers. CashApp is the only holdout in this regard ( and of course it's the one where my losses were the largest! ) Thank you for any assistance.
|
| 10/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I am the XXXX for XXXX XXXX XXXX XXXX. In XX/XX/2023, I set up an account with XXXX for credit card processing and on XX/XX/2023, I processed a payment for one of our customers. A few days later I got an email from Square stating that our account was suspended/deactivated and they would not process any more payments. The email referred me to their web site which had a lot of information on why the account might be deactivated, but nothing I could find was a reason for our deactivation. The email and online portal for Square said our funds were on hold for 90 days and they would be transferred to our bank account on XX/XX/2023. As of today we have not recieved the funds from Square. I can see the balance in the portal but the date of the transfer changes every day to the next day. And all of the transfer options are greyed out. I have called, emailed, and used their chat to try to get someone to help me. I can not get a person on the phone, I have tried many times, and every option refers me to the web site. The same with the chat option. I have responded to the email they sent me many times, ususally with no response back, or a canned response that didn't answer my question. The amount of the credit card sale was {$4000.00} and the amount they are supposed to transfer to us is {$3800.00}.
|
| 05/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/2023 I had XXXX XXXX in my cash app prepaid card savings account.
I also had XXXX XXXX that was in the cash app cash card account.
When moving the savings balance to the cash " card '' balance the whole amount XXXX XXXX XXXX was taken out of the account.
I then contacted customer support and was told there had been a mistake and I wasn't charged from a previous purchase I made.
I asked why I couldn't see the activity on my account that would justify the money being taken out of my account?
The representative suggested I look for a completed purchase in XX/XX/2023 from XXXX.
The representative suggested I look between the dates XXXX XXXX.
And that the purchase was authorized then but the money wasn't taken out of the account.
There was no negative balance or anything that would support Cash Apps claim.
2 days later on XX/XX/XXXX a family member sent me XXXX XXXX and the whole XXXX XXXX was taken from my account without showing on the ledger or account activity page.
when I tried to reach customer service I received no response and my account was closed my balance wasn't recovered and I have no access to XXXX XXXX that is in the account.
Now on XX/XX/XXXX I have access to the account but I still haven't heard from customer service not even their standard away response.
|
| 08/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I received 2 Square Debit cards on or around the dates of XX/XX/XXXX to XXXXXXXX 2022 from Square , Inc. I did not sign up to receive these cards and did not notify Square , Inc. that I wanted them. The cards were sent to my home address as 2 separate mailings. Both of the cards have my social security number listed in full on the front of the card. In addition, my full social security number was included between my name and mailing address and appeared in the window pane on the envelope that was sent to me with the cards. A representative from XXXX XXXX XXXX XXXX and myself called Square , Inc. on XX/XX/2022 and XX/XX/2022 to let them know of these issues. During those calls, we informed the customer service representatives at Square , Inc. that the cards are fraudulent, to close/cancel them, and to do what it takes to remove them from my credit report/alerts. During both of the calls, we provided the representatives with my e-mail address and cell phone number to correspond. The representatives indicated that they would follow-up with me after each call to discuss/review next steps and the process to clear my credit. As of today, XX/XX/2022, I still have not received any follow-up correspondence from Square, Inc. regarding the fraudulent cards nor how they will clear my credit reports.
|
| 07/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I had my tax refund prepared and sent to a routing number associated with my Cash app account. My taxes were prepared XX/XX/2022. The IRS released my refund and sent it to the routing and checking number associated with my Cash app account XX/XX/2022. I spent three months trying to recover my Cash app account because I have been refused access to the Cash app account I created. Cash support hasn't been able to allow me access to this account for security purposes. I have all identifying ( I9 ) documents on hand to prove that I indeed am the rightful owner of said Cash app account, also in relationship to payroll and IRS documents that will coincide. The IRS sent a deposit of {$3600.00} on XX/XX/2022.
Also two payroll deposits ( {$700.00} and {$100.00} ) were also deposited within that time frame where I had been denied access to my Cash app account. An estimated total of {$4400.00} is owe to me and acknowledged my Cash app customer service on XX/XX/2022, however I am with no avail granted access to my Cash app account to recover my funds. Today XX/XX/2022 I am writing asking for support in this matter, advice, and other cases of action to finally resolve and correct the fact that I am not being granted the funds earned and due to me. I can be reached here or vial email @ XXXX Thank you
|
| 04/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I was a victim of fraud and identity theft. The company and person that was part of the scam and fraud caused me and other victims to have their money submitted and used for a business transaction. The person was my online boyfriend but also a business associate for an investment. The online boyfriend was not real but a scammer who defrauded other victims to. I filed an identity theft report as my personal information and identity had been compromised. I was frauded for over {$40000.00}. I attempted to file a chargeback dispute and submit my identity theft report with Cash App and the advocate refused to allow me to do so. I also tried to submit my identity report with CashApp and they refused to accept it from me and require the police department to so. I asked the police and they recommended I submit it because they are not required to.
Cash App is in violation of the transaction banking act and refusal to do an investigation and accept my identity theft report and the Fair Credit Reporting Act as required by federal law. I am a victim of a scam and CashApp is required to follow procedures and allow a chargeback of all her transactions.
Cash App has all of my information on the chat log of all my disputes and stopped me from finishing because they did not want me to file a dispute.
|
| 07/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On Sunday, XX/XX/2023, I logged into my CashApp account using the application and received a notice stating that my account had been closed. No warning just a notification stating that I violated the terms and agreements, after clicking on the link to see if it would give me additional details as to what I may have done, nothing clarifies why my account was closed. So, on on XX/XX/2023, I went through the customer support chat to ask what I did to violate the terms and agreements and if they could provide with that additional information or proof, the person in the chat only repeated what was on the notification which was a general/broad explanation, " you've violated the terms and agreements of Cashapp, that is why your account is closed... I don't have specific reasons why, but you can view our Cash Terms of Service. '' and once again was provided a link of the terms that I had already read prior to starting the chat. I then escalated the situation to a manager/supervisor, unfortunately, he was not able to give me any specifics for the closing of my account and didn't offer to reopen it. I've only used my account for personal situations ; sending money to family and friends in cases of emergency and to those who perform services on myself and family members, such as personal upkeep.
|
| 01/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
I send a cashapp money transfer on XX/XX/XXXX at XXXXXXXX XXXX The transfer was sent to the wrong cashtag address. The payment amount was {$150.00}. I sent a screenshot text to the intended recipient immediately after sending the cash app transfer. ( I have attached an image of all screen shots, including an image of all cashapp support communications ). The {$150.00} dollars is still showing as a pending payment in my cashapp profile along with the {$1.00} request for refund that cashapp support suggested I send to the erroneous sender.
I spoke to XXXX, a cashapp support person Monday morning XX/XX/XXXX. XXXX instruction to me were the same as the instruction i have forwarded in the support chat.
XXXX instruction to me was to have the intended recipient reach out to the cash app support by phone to discuss the refund. The intended recipient had already reached out to cash app support and was told the sender should call for a refund.
All cash app transfer are stored in my claimed file when they are claimed by the untended recipient. the {$150.00} remain as unclaimed in by cash app file.
I feel this is a scam and cash app is making a fortune on unclaimed funds and not refunding unclaimed cash to the cash app sender.
Thank you for your service to consumers in this country
|
| 06/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Their investigation did not fix an error on your report
|
|
Web |
Older American |
|
I received a letter from the IRS in XXXX this year. It is a XXXX notice for tax year 2020. The letter states that a company called SQUARE , INC reported to the IRS that I made {$77000.00} income that year. Because of this I owe tax to the IRS in the amount of {$19000.00}.
For the record, I have never worked at Square , Inc. Someone fraudulently used my social security number, DOB, and name. I contacted the IRS about it. I also asked XXXX XXXX XXXX to investigate this fraud. Square company told me they had my SSN, DOB and name, which are enough to prove my identity. I told them that with so many data breaches in recent years, this personal information is now an open secret, so anyone can get it on the dark web. I asked them to give evidence to prove that the person using my identity to make this income is truly me. Square company told me that they are not responsible for investigating this, that I need to find police to investigate this.
Square company did not do a diligent background investigation when they hired people online. When someone used my identity to get hired at Square, it was Square that failed to stop fraud crime. Now Square continues to act irresponsibly toward victims of their negligence.
Address of SQUARE , INC XXXX XXXX XXXX XXXX XXXX, CA XXXX tel : XXXX
|
| 05/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Square is withhold g money that was paid to me for legal services. Square has requested invoices for confirmation, which had been provided on multiple occasions. Upon rejection, no reason was given as to what was missing or what additional information was needed in order to access my funds. Finding customer service was extremely difficult, and once contacted they indicated a number of things that invoices require and some that were optional, yet made no reference to what specifically was incorrect or insufficient, particularly as all mandatory portions of the requested invoices were delivered to them. There is also no prior notice of these verification procedures to be found anywhere upon enrollment in the service. Up to that point it is really just poor customer service.
HOWEVER, Square also offers checking/savings accounts. It is my belief that square is making this matter unreasonably difficult as a cross-selling strategy for their banking products, all while profiting on what amounts to an interest free loan of the money they are withholding. They are manufacturing problems for their customers, then offering these banking products as the solution in a predatory manner, particularly as their advertising and products are targeted at small business owners, such as myself.
|
| 02/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had reserved a car through the XXXX website and was charged {$80.00} on XX/XX/XXXX. I went to the XXXX to pick up my rental car but didnt meet the requirements, which were I had to be XXXX XXXX XXXX or have a credit card with a balance greater than {$300.00} if I was under. I was XXXX and only had a bank card and so I had to cancel my reservation because I dont own a credit card and ask for a refund and was told to contact XXXX XXXX I called XXXX and told them what happened and was approved for a refund by the supervisor and it would take XXXX business days. Shortly after on XX/XX/XXXX they said they would contact XXXX and get my refund, then a day or XXXX after they email me again saying they could contact XXXX and so my refund was denied. XXXX was never responsible for my refund as they never charged my card only XXXX did and so I contacted my XXXX support and reported it. After a week or so I was given provisional credit as they investigated and then yesterday XX/XX/XXXX I was told XXXX had been awarded the claim and they would take back the {$80.00} provisional credit. I had emailed them proof and my sister was theyre that day I was on the phone but they still didnt refund me for a service I never received and kept my money blaming XXXX that XXXX nothing to do with it.
|
| 04/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Cash app send me a message on XX/XX/2023 regarding my mother doing a dispute and cash app is taking the money out my amount. Then I looked at my bank account 5 minutes later and {$800.00} was debt out my account. This was not authorized. This is the second time cash app took {$800.00} from my account. The {$800.00} that they took out my account was already returned to my mother from me on cash app on XX/XX/2023. She sent it to me of the amount of {$800.00} first on XX/XX/2023. When I cashed out the {$800.00} it was a instant fee of {$14.00}, so XXXX was cashed into my bank account. Cash app debit my account of {$800.00} ( which was unauthorized that money was returned to me ). I also send my mother {$810.00} on cash app returning that {$800.00} that she send me. This was in XX/XX/2023. I did a dispute with my bank and also cash app on XX/XX/2023. My mother said she did a dispute that had nothing to do with me with her bank. She said that she did a dispute in the beginning of XXXX. She received her money on XX/XX/XXXX regarding her claim that had nothing to do with me. I don't understand why her bank or cash app will take my money out my account. She said that the month that they took from me was not return to her in her bank account nor cash app. I do have all my receipts.
|
| 12/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
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|
On XX/XX/2023 whats the day that I was so devastated that the company Square deactivated my account I had {$770.00} in my account three days before I had to pay my rent. You know XXXX I got up that day went to the store doing my regular errands and I noticed my card is declined from my XXXX which was strange because I wasnt able to transfer anything to my account. All I did was open a savings account open a checking account with square and also waiting for my debit card to get in the mail and then the next day my account was deactivated. Thats very weird thats very scamming thats fraud so the company square need to understand that every other victim that we feel in that moment is wrong that you guys is doing this to small business owner I just opened this company in XX/XX/XXXX was the first day that I started to do business with Square then deactivated on the XXXX so please help me understand Square why did you do this to my account I need to get my money ASAP the 90 days thats what make me really really fishy about this situation because it doesnt take 90 days for you to release somebodys money after investigation doesnt make sense. Help me understand why you deactivated after 28 days of being in business with you still havent got a response email eight times no response
|
| 10/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American, Servicemember |
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I received notice that my account was closed..XXXX XXXX XXXX at XXXX XXXX. was the last transaction that I made. It was to my spouse for {$100.00}. I tried for two weeks to find out why my account was closed. The only thing that they told me was that I did not follow the terms of service. I asked the person that I was talking to what does that mean. They resused to give me an answer. I called back a few days later and got the same response. Both people taking the call said that they were going to forward this information to a special team to make a decision on my account. I told that that i did not understand and wanted to know why my account was closed. I had it linked to two different banks for which I reseive my Social Security XXXX and My VA XXXX It was eary to move the money where I need to to pay my billls. : What did I do wrong? It does no make sense. But they would not tell me what I was doing wrong. If I did something wrong I would not do it again but nothing was given to me about what I did wrong. I am really put out for this. It is hard to watch your bank accounts because there are so many people out there trying to get into you account. I watch it every day and keep track of everything. The service that I am talking about is CASHAPP. I want to know what I did.
|
| 09/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
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Hello, On XX/XX/2023, my cash app card was used for an amount of {$40.00} for a website XXXX. On XX/XX/2023, I noticed this transaction and reported it to Cash app support right away. From the beginning, there has been no investigation into this purchase, but in fact 3 denied disputes and extremely unprofessional and unhelpful representatives that will not provided me with any proper documentation on why they continue to deny this dispute. Every time that I call, I have representatives picking up the phone to say I can not help you with this dispute, anything else? Without me providing any information. I have spoken to supervisors and multiple representatives who continue to tell me its been escalated and they would reach out with a decision. I have not received any phone calls, emails, or chats from Cash app. The only thing I received was a confirmation that this purchase was captured otherwise, everyone has denied me the necessary documents that support their numerous denials for my dispute. I would like this account closed as soon as possible, to report all of the representatives that denied me my right to speak with a supervisor and the stolen money put back into this account so I can close it. I would also like to report XXXX who refused to assist me with this issue.
|
| 03/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
|
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On XX/XX/2023, I sent {$2200.00} via Cash App for what was supposed to be my rent of {$2200.00} and the remainder a service fee to the rental company. The rental company turned out to be a scam. They stole my identity as well as my son 's. They made numerous charges to my bank account and I have been homeless for the past 2 months, eating very little, just trying to survive. I lost my job 3 days after the apartment deal fell thru. I have tried diligently to resolve this issue with my bank, they have refused, repeatedly taking the side of the scam artist XXXX from a foreign country. I found out last week when the XXXX XXXX Sheriff 's Office here in Florida called me to let me know that after an extensive investigation, the preparators are not United States citizens, but currently operating their scam from the island of XXXX.
I needy money back. I need to get back into an apartment with running water and I need to find another job. Please, please help me get my funds back. I did what I was supposed to do. I thought this company was real, they had a physical address, the people I spoke didn't sound odd, they sounded like locals. I just moved here and this has been a waking nightmare for my son and I. It's just us, my husband died a few years ago and I wanted a fresh start.
|
| 08/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX, two withdrawals were made on my Cash App account from the same merchant, XXXX XXXX XXXX XXXX and XXXX XXXX. The first was an ACH in the amount of {$10.00} that was authorized two days prior. The second charge was for {$25.00} that I had not initiated. When I contacted the merchant, they claimed they had no knowledge of the charge and did not find it in their system. They requested a statement which I provided but it did not offer any additional details to aid in their search. The merchant then requested a transaction ID or merchant reference number. I was first told my Cash App support that they did not have access to such numbers. I later received an email with an 8 digit and 7 digit number listed as " trace number '' and " trace number 2 ''. I forwarded these to the merchant, they informed that it was not the correct information. I was under the impression that an ACH trace number was 15 digits. Is that 15 digits each for the sending and receiving bank, or 15 digits total like I received from Cash App? I just need to know if Cash App does in fact have access to the ACH trace number so that the merchant can find my money. Also, is the bank allowed to share a merchant ID number? Is that somewhat like a tax ID number and typically not shared with customers?
|
| 08/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
I was locked out of my cashapp account. I messaged cashapp customer support asking if I could make a second cashapp account with a different email, which is the now locked account. They told me yes, I could. I made and used the second cashapp account for a period of around 5 days before my device broke. Upon attempting to login to my account with the new device, the security check failed because it wished to verify the contacts on the phone and wouldnt let me try any other verification method. As it was an older phone, the security system denied and locked the account because the contacts didnt match up enough. I have tried regaining access through customer service multiple times over the last 10 days, since XX/XX/XXXX, and cashapp customer service says there is no way to override this decision and instructed me to make a new account. I also just received the cashcard for the account, and am not able to activate the card to withdraw my money. I have given cashapp customer service everything required to verify my identity including my SSN and a picture of the entire cash card that they sent me in the mail with my cash tag on the card, and they still said they can not override the decision. I have {$420.00} dollars on the locked account and they refuse to grant me access.
|
| 07/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have tried to reach out to cash app before and even submitted a complaint with the CFPB with this exact same issue.i will gladly go back over everything. I was contacted by a scammer with promises that they would make me money based off the money I sent them. They showed themselves as a legit trading establishment for people that want to be apart of trading the stock and forex markets. They required that I sent them bitcoin through Cash app and then they would begin. Their website is called " XXXX ''. soon I began to see a fake account they made me, " make money ''. They have a recent trades transaction history that showed profits that were fake. I tried to pull money out but they required I pay a tax for the money they " made '' me. I sent them money through cash app. And then I was required to pay for account verification and approval, and for a wallet that they would provide for me in their own database. I sent them money through cash app whenever they " required it ''. I was already given a response from cash app by the CFPB but customer support said they couldn't verify my account, so I took the liberty to asking cash app support agent if my account is verified. please see the messages between me and the customer support agent to see that my account is verified.
|
| 02/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was sent money thru cash app from my sister, I am XXXX as far as trying to figure some things out sometimes. So I called cash app and explained that I could not Access my account so they helped me to open a new cash app account on XXXX XXXX and said that they will transfer my money that my sister sent me to my new account so I could get my hotel room because I was in a different city and state and I knew no one here and I had a flat tire even. I told cash app this and the manager said not to worry. I've not received any of the money that my sister has sent to me to date. I had to sleep outside that night because cash app took my money, I have begged them to give me my money and they will not due to security reasons they won't tell me about. I am severely XXXX in my health because cash app did this, I was in ICU the following days because I developed XXXX due to being stranded and having no money or no way to receive money due to cash apps abuse. I do believe they saw my accached debit card as my social security payment card. And took my money as they do other people 's with XXXX. I've asked cash app and my sister that sent the money has almost begged cash app to return the money on my account that cash app has closed. For security reasons they will not tell me about.
|
| 02/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
To pay a contractor, I transferred {$2500.00} from my bank account to XXXX, and send the {$2500.00} to contractor. Then I transferred another {$2500.00} from my bank account to XXXX, and XXXX didnt let me send it, saying {$7500.00} send limit reached.
I contacted the customer service, which is only available over chat. They said my loading cash to app frol bank account counts as send limit. I asked them to reverse the transfer, they said they can do it free as a standard transfer and app shows get my money next Wednesday, 5 days later. If I transfer instantly, they charge {$37.00} fee.
- XXXX is misrepresenting send limits, and counts incoming cash load as send limits, then uses customers money for 7 days, when send limit resets, XXXX uses the money with no interest bearing for the benefit of the customer.
- If customer needs to get out of this lock, and wants the cash back into their bank account. XXXX penalizes the customer by charging them a fee for getting the money back to customer account instantly, or forcing the customer keep the money at XXXX custody for 5 days, freeloading on the customers balance, and making customers money working for XXXX company, with no benefit to customer.
I press charges for XXXX misrepresentations, fraudulent practices.
|
| 10/24/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On XX/XX/2023 I received a Cash App money transfer for XXXX dollars from a family member. I never received the payment upon contacting Cash App customer support I was told by the support rep that it was to make up for a technical error that happened between XX/XX/2023 and XX/XX/2023 and it effected one or more of my transactions.
And the balance reflected Cash apps recovery of the funds to complete payments to merchants.
The alleged overpayment didnt show in my transaction history.
On XX/XX/2023 this happened again and once again they claimed XXXX was paid and during their technical error and then reversed the payment again I have no record of this. They kept referring me to the transaction activity tab on their app.
Once again I could find nothing proving this overpayment.
XX/XX/2023 this happened again for XXXX They once again referred to this technical error and XXXX was overpaid I still couldnt find the transaction history.
Again on XX/XX/2023 XXXX was taken and they said it was because of their bank error.
I made a complaint with the FDIC who suggested I make a complaint here.
Im on a fixed income these transactions took money for bills and other necessities with no concrete explanation.
They only cited a technical error which was their fault.
|
| 05/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I recently had an account with cash app and had about {$1000.00} in my account and somebody hacked into my account in fraudulently transferred money out of my cash app account to my debit card that was hooked up to my cash app account and then withdrew the money because somebody had stole my debit card and my cash app information I found the dispute with cash out back in XXXX and they've been done nothing but give me the runaround lie to me send me bogus emails ignore my requests tell me lies about how long it'll take they say they're not responsible for any money that was fraudulently or stolen out of your cash app account and that they will not replace it and all they do is lie to me lie to me lie to me and will not take care of the problem that is at hand the money being fraudulently took out of my account I've sent all the information they've requested the transactions that were fraudulently stolen I've sent them all the information they requested proving that it was fraudulently took out of my account and they still do nothing but lie to Me lie to Me lie to Me the refusing to replace any money that was stolen or fraudulently transferred out of my cash app account they say that they're not responsible for any of that and they will not return my funds to me
|
| 12/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On or about XX/XX/2023, I reached out to CashApp regarding the reply that was sent to my bank XXXX XXXX regarding a dispute I submitted. On or about XX/XX/2023, I attempted to purchase a puppy on XXXX but was scammed out of approximately {$1300.00} via CashApp and {$850.00} via XXXX, my funds were intercepted by XXXX and the funds were returned. CashApp chose not to return my funds. My issue is the response that CashApp sent to XXXX XXXX regarding the dispute. CashApp stated that We have strong reason to believe that the cardholder fully authorized this transaction and is falsely disputing this transaction as 'fraudulent ' based on the following customer Information : .. As I stated in my response to CashApp and the supporting documentation ( attached ). I never stated that the transaction was fraudulent, from the very beginning I stated that I was scammed.
On XX/XX/2023, I was informed by CashApp that the transactions would be investigated and I would receive a response. As of today, I have not received a response regarding the scammer 's accounts. These individuals continue to scam unsuspecting individuals on XXXX XXXX XXXX XXXX XXXX XXXX & XXXXXXXX XXXX XXXX ) and CashApp has failed to shut down the scammers accounts. I have the supporting documentation.
|
| 02/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
Cash App, together with XXXX, for which a complaint had already been filed and is now closed, decided to keep a portion of a series of 3 transactions attempts. Cash App was responsible to make sure that my wife received {$2000.00}, which she never received. While I was not sure whether the first {$2000.00} was received, I went ahead and sent another {$2.00}, XXXX. A prior {$50.00} dollars was sent to assure that the transactions would work. After a day or 2, my wife informed me that she didn't receive any money from me. Upon an initial conversation with Cash App 's Rep, I was informed to take the matter with my bank, XXXX. XXXX, based on its most recent response states that they refunded or credited my account of {$2000.00} but that I would have to have Cash App refund the second {$2000.00} dollars. And XXXX further states that the {$50.00} was a contingency fee and that would also be up to Cash App to reimburse that to me, none of which makes sense. This entire situation is a scam, designed to defraud me of as much as {$2000.00}. I am attaching a copy of both my and my wife 's bank statements, together with XXXX 's most recent letter for your reference and investigation. Should you have any questions, please email me at XXXX or call me at XXXX. Thank you.
|
| 07/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX I was scammed for {$500.00} via Cash App by someone portraying to be a company that handles shipping services for businesses.
I contacted Cash App and reported the account immediately once I realized I was scammed, Cash App stated they would investigate and submit a refund request to the other party on my behalf, and let me know something by XX/XX/XXXX. I sent another follow up one week later, and was told there wasnt anything they can do about it.
As a result, I escalated the matter through my bank.
My bank reversed the payment from my Cash App account on XX/XX/XXXX, since I added cash and didnt send payment directly to the other party where the money was pulled from my personal bank account. That was the only way my bank could resolve it.
Cash App now placed my account in the negative of {$500.00}, instead of collecting the {$500.00} from the person I was scammed by. Not only did Cash App let the scammer walk away with a free {$500.00}, they also expect me to pay {$500.00} to bring my cash app account out of the negative, which happened as a result of them not doing their due diligence. Im reporting them for fraud and for attempting to scam me out of an additional {$500.00} which they could have recovered, by just pushing a button.
|
| 09/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2022 I filed a complaint to Cash App regarding fraudulent Transactions. I tried disputing 4 transactions, but it only allowed me to do 2.
The 2 transactions that I disputed were one in the amount of {$110.00} and the other in the amount of {$170.00}. These disputes were denied by Cash-App. I tried requesting a refund from the person the money was sent to and she denied them.
I called Cash-App costumer service line on XX/XX/2022 to get more assistance. The agent I spoke to informed me that there was nothing that could be done by them and that the only way for me to get my money back was if I filed a dispute with my financial institution. I did exactly that. I filed a dispute on XX/XX/2022 with my bank and they were able research and get my money back. They also closed my old card.
On XX/XX/2022 I had a balance of {$140.00} in my cash balance account and I noticed that cash app recharged me the {$110.00} and the {$170.00} that I previously disputed which now puts me at a balance of - {$140.00}. When I asked about why I am being charged I was told that it was because I disputed them.
I am not understanding why I am being recharged for a dispute Cash App was not able to assist with in the first place?
I really need help getting this resolved.
|
| 09/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
This complain pertains to a payment processing platform called square, they accept payments on behalf of small businesses in efforts to make payment processing easier. However, this company is blatantly stealing money from clients, i have processed a payment of {$14000.00}, they very gladly accepted the payment. They did not ask for any information to activate my account, federal law requires payment institutions and banks to collect my identity before accepting any deposits. Case in point, post my payment processing the company claims they need additional information to release the funds, upon submitting the needed, the company nonchalantly claims we do not fit the criteria and they will hold our funds for 90 business days. This is a violation of my rights under 15 U.S. Code 1666c. Customer service rep XXXX for the company that called me from XXXX on XX/XX/XXXX at XXXX refused to connect me to a supervisor to discuss further and asked me to refer to the email sent by the company. The call record can be obtained since they returned a request for call back on my number XXXX. The emails are attached for your reference. The company has not only charged their processing fee from the amount, they closed my account and refused to pay it back until XX/XX/2023
|
| 08/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I received a debit card from Square ; however, I never signed up for an account. The card also says " XXXX and XXXX XXXX '' on it, and I have never attending the college, worked for the college, or have any associations with the college. I tried calling the phone numbers I found online for Square, to report fraud, but the numbers just hang up on me, then send me a link for a chatbot. I came to a deadend when I tried the chatbot. My problem occurred when the chatbot asked me what the email address on my account is. I never signed up for an account with them so my email address would not be in their files ; however, I entered my email address anyway so I could continue with the chat, then I was given a message saying " enter a valid email address '', and I could not continue any further. They don't have my email address in their files, because I never signed up for an account which is the reason I was trying to get help. I want to know why they sent me a card if I never signed up for an account and report fraud to them, but I am unable to do so. It is very strange that their supposed phone number just hangs up on you and sends a link to a chat, and there is not option to say that I don't have an email address with them. How am I supposed to report fraud?
|
| 08/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
This concerns Cash App which is from Block , Inc. formerly known as Square.
Summary of issue is as follows : Cash App had a promotion of getting a {$5.00} Cash Bonus for linking a bank account or debit card and sending {$5.00} within 14 days of using the promotion code.
XXXX ) On XX/XX/2022 - XXXX downloaded Cash App and entered the promotion code of XXXX which is from my friend XXXX XXXX.
XXXX ) On XX/XX/2022 - XXXX linked both a Bank Account and XXXX XXXX within 14 days of using the promotion code which was due XX/XX/2022.
XXXX ) On XX/XX/2022 - I deposited {$10.00} from the linked debit card to the account.
XXXX ) On XX/XX/2022 - XXXX sent {$5.00} to another Cash App user which was part of the requirement for the {$5.00} Cash Bonus, this was also due XX/XX/2022 as it's within 14 days of using the promotion code.
Cash App the company in the transactions did send {$5.00} but it never made it to the account as the system rejected and returned the {$5.00} back to Cash App the company.
All inquiries to Cash App had responses but they would not disclose the reason for not paying the {$5.00} as promised. I am a new Cash App user and this would be false and misleading advertising if they do not provide the cash bonus offer as they had promised.
|
| 03/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On the dates listed below I had fraudulent activity occur on my cash app card. I reported my card being lost or stolen to cash app and had the card canceled.
Cash app reimbursed these fraudulent charges XXXX {$120.00} XXXX {$58.00} XXXX {$100.00} XXXX {$15.00} Cash app has refused or denied to reimburse the these fraudulent Charges with out giving me any real reason why they denied them Disputed charges denied Date time Place amount XXXX XXXX XXXX XXXX {$53.00} XXXX XXXX : XXXX XXXX {$41.00} XXXX XXXX XXXX XXXX {$37.00} Total {$130.00} Furthermore cash app has closed my complaint /case on two different occasions reference number XXXX XXXX The only reason I get from them for closing my case is : " We closed your case because a response was provided or it's been more than 3 days since we've heard from you '' Which is just crazy as they have provided no " REAL '' reason for denying my claim and I have stead in constant communications with them. They also told me it may take up to 45 days to resolve my complaint then the cancel it.
I have filed a complaint with the local police dept. To day Cash app has not followed up with them to my knowledge. The contact information for the police is listed below TPD contact number XXXX, TPD case number XXXX )
|
| 11/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I do not have a XXXX account an it shows I do. Also had to report to XXXX banks of online compromise with cash app. I think its someone I know that doing it but not sure cash app is not refunding or compromising the money taken from my bank account to cash app an the banks said I need to give time bit its been XXXX weeks an now on my report o see XXXX an I don't have XXXX account never have Also XXXX & XXXX account thru online set up... I have no accoint an my identity his been used.
Cash app has business account which I did not do as well which is being used to money filter an I have requested multiple time to no avail. My bank show money from my account to cash app an I have never taken money from either citizen bank nor my regions to apply toward cash app. I only received money from XXXX people an never sent money but XXXX time to XXXX person and the money is not in my account nor on the cash card. I so have files that prove this an the actions I've begged them to do however I can't upload the file for some safety feature however if need I can mail them. cash app should close any an all cards exsept $ XXXX an all business under my ss XXXX an investigate for arresting who is stealing an laundry money thru cash app using someone else 's identity
|
| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
So, It all started from XX/XX/XXXX - While CashApp withdrew the amount of {$50.00} from my bank account and then sent it to some unknown XXXX address. It was a small amount, so I didn't realize. I thought it was credit card payments. Cash App then consecutively withdrew money from my bank account and immediately was doing bitcoin transactions and was sending money to some random bitcoin address. I was not aware and Cash App was doing transactions like they started from {$50.00} then {$100.00} then {$250.00} for a few times and then {$1200.00} and at last on XX/XX/XXXX - {$1900.00} withdrawn from my bank account through Cash App. Those are all fraud transactions so, when I realized then I contacted Cash App immediately and reported fraud but, they made me accountable saying that I authorized the transactions ( However, I didn't and I didn't get notified for all time ). My Cash App Amount is closed now so, I can't post the bitcoin address where money was being sent but, XXXX {$5200.00} around money was withdrawn from account. Cash App is saying that me or someone I know authorized charges which is false. Money was not sent to any known person/business. I suspect someone from CashApp did transactions and made me accountable when I filed a complaint.
|
| 04/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I sent my sister XXXX. She sent it back because she thought she no longer needed it.
On XX/XX/XXXX, she asked for it again, when I went to send it, cash app flagged it as fraud ; and said they were holding my money for 3 days, then returning it.
Cash app withdrew XXXX from our account. ( XXXX plus fees ) and never returned my {$510.00}. Ive called, inboxes support, and all they said was that they have no further information.
I disputed with my bank since we are almost in May, and cash app is challenging the dispute!
They sent my bank receipts for the 6th, and lied and said my sister cashed out. However, the transaction she cashed out is merchant token : XXXX, I am disputing merchant token ; XXXX.
My question is where is my money? They refuse to give it back, and dispite not having an answer for me.., why are they lying to my bank?
Did an employee keep my money? When I spoke to an employee XXXX he never answered and just repeated that my money would be returned in XXXX business days from XXXX but we are in XXXX!
I have attached the conversation with myself and cash app, plus the lies they sent my bank.
You willl see these are two different transactions and that they NEVER address my concerns that the money was not returned
|
| 02/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
My cash app was hacked! XXXX was transferred from my account i changed my device and i lost my phone and whoever found my device had access to my banking information and was able to get into my bank account made transfer from my checking into my savings and send money to themselves through cash app. I contacted cash app regarding the situation, and they asked me to verify my legal first and last name i did do so and they are telling me thats not what is in my cash app of course not because my account was compromised so also my identity was stolen the agent refused to verify me some other way literally refused i asked to speak with a manager and got hung up on and they closed the account i had no way of resolving the matter i contacted XXXX XXXX which is my bank they are trying to resolve the issue but of course they need cash app corporation it is a 3rd party agency. They have no remorse for customer and no respect. I need my money back my savings could have been emptied out many transactions were declined but XXXX went through successfully imagine calling in regarding fraud and you are gon na ask to only verify with first and last name there are tons of other ways of verifying a customers account especially when it is a case of identity theft.
|
| 07/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
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My XXXX Bank And Cash App account was hacked on XX/XX/23 out of {$3000.00}.
I originally called XXXX bank to verify my account because I wasnt able to log into my account or receive funds from my clients. I ended placing myself in the call back waiting pool. To were a representative was suppose to call me back and verify my account. Someone called me back but it turned out to be someone acting as a XXXX representative the guy had me download a remote app to were he gained access into my cash app account. He originally sent {$3000.00} to my mom she calls me while on the phone with him to tell me I sent the money to her. I stated I didnt, so she refunded it back to me to were the money was now in cash app account. He sent the money to a XXXX XXXX. I immediately called cash app to report the incident. They insisted to reach out to chime and stop the payment since it was pending. I did just that and filed a dispute. The dispute took up to a month. Only for chime to close down my account before the dispute in their end was finalized. Cash app denied my claim stating I sent the money to the person that hacked my account. If both banks did proper investigation they would of found out that I never sent over {$500.00} to nobody let alone the stranger.
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| 07/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/2024 I was a victim of fraud using my XXXX XXXX checking account. There was a member to member payment placed in my account in the amount of {$4500.00} from a member that I dont know and never had any sent or received money from. The exact same day and debit from my checking account was done in the amount of {$4000.00} to cash app. I didnt make any transactions at all and have been a victim of fraud but Cash App is not investigating this issue. I submitted a complaint and it was dismissed with no information. They didnt explain how they came to the conclusion just denied it. I also submitted a complaint to cash app serval times but there is no one I can speak with to successfully resolve this issue. Im frustrated because this has turned my life upside down. I need this to be properly investigated. The letters I received from XXXX XXXX as well as Cash App does not show proof that I made these transactions and its sad that they wouldnt provide the proof since theyre adamant on denying my claims. Im upset that there was no thorough investigation done concerning this matter. I want cash app to take the funds from the scammers whos cash names XXXX XXXX XXXX XXXX who both debited my cash app account that was linked to my XXXX XXXX account.
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| 06/28/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I've recently made a dispute with cash app on XX/XX/23 with this company about XXXX unauthorized transactions. I was told just wait they'll get back to me recently I call about our times this week I finally got to speak to someone yesterday XX/XX/23 around XXXX I was told my funds will be sent back into my account XXXX minute or up to XXXX hrs from that phone call. ive been waiting by my phone to pay my bills with this funds. They told me they been have a tech issue with people cards so ill be receiving my funds soon. Today I call back about my issue and was told my issue has nothing to do with there tech problem now and my dispute was denied which I was never told any information on why. so I'm currently confused to why I was told I will be receiving my funds and ive been waiting over a month and some change why no one has told me anything about my funds that was taken out o my account. I had plans to use my money for a few emergency bills im currently having. This company talked nasty to me a hung up on me when I asked more question about the process of my dispute and evidence of the investigation. I tried handling this problem with this company for the last month and have been treat badly lately is there anything you guys can do to help me
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| 10/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
Older American |
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Between XX/XX/2022 and XX/XX/2022 a person identified as XXXX XXXX obtained the information she needed to access my Cashapp account and created unauthorized transfers totaling {$3200.00} to her account without my permission or authorization. I have contacted Cashapp support on several occasions and filed disputes offering proof that they were in fact fraudulent transactions.
Cashapp would provide a generic message saying someone would be in touch within 10 business days and I would receive no further communication from them regarding the matter until the 10 days were up and then I would receive a denial stating that based on the investigation they conducted they found the transactions were either made with my permission or could have been prevented by me. When I requested copies of the documentation they used I was just provided a list of the disputed transactions.
I would again refile the dispute and receive the same result with the exception of last time when I received the 2 attached emails one stating my case was closed for the same reason listed above and another claiming it was denied because they had received no communication from me in 3 days, when no one had tried to contact me and I was told to allow the 10 day time period to pass
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| 04/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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On XX/XX/XXXX through the XXXX and XXXX, my son added a card to my cash app account without permission. He proceeded to take money off of the card into my cash app account which was approved. He then removed that card. A few days later I had ro cancel that card due to the unauthorized transaction. The money that he had moved was previously was not affected as it had already been spent. On XX/XX/XXXX I get several notifications that my add cash had failed from XX/XX/XXXX and XXXX and XXXX. This resulted I'm a negative balance of - {$730.00} of which I do not have as the transactions from the listed dates went through. I reached out to their support which said, " The {$300.00} Add Cash transaction from XX/XX/23 at XXXX XXXX was disputed for the bank and the debit card ending in XXXX. This card was linked to your account on XX/XX/23 at XXXX XXXX.
As a result, the Add Cash transaction was reversed and the funds were removed from your balance. For next steps or more information, please reach out to your bank. '' The issue is that the money had already been spent by that time and was no longer in my cashapp balance. My bank does not have any further instruction for me. I also can not repay money that I borrowed from cash app as a result of this.
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| 02/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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In early XX/XX/2022 I received a CashApp debit card in the mail for an account I did not open. This marks the THIRD time CashApp has allowed identity thieves to open an account in my name ( see complaint XXXX for details on the first two ).
Aside from CashApp 's XXXX customer support taking way too long to resolve the issue - that is not the main purpose of this complaint - I have asked CashApp to block any further attempts to open accounts in my name and they have refused.
I have assured them that I will not voluntarily open any accounts myself, and any further accounts opened with my identity will be fraudulent. In spite of this they insist they can not/ will not block anything. This means if they allow my identity to be used again, they will be knowing accessories to identity theft.
To summarize - my complaint is that CashApp, BY POLICY and BY EFFECT of their slow, ineffectual customer service, is allowing identity theft to run amok on their platform. This should warrant further investigation from regulatory agencies.
Whether their refusal to block my identity is due to policy or technical limitations, these CAN and SHOULD be addressed so that identity theft victims like me can get relief from further abuse through their services.
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| 11/22/2023 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
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received a payment from a customer on XX/XX/XXXX. Square held my funds until XX/XX/XXXX then froze my funds and shut my account down the moment it was time to release my funds, for no reason. I am traveling with children and have payroll to complete and now i cant pay staff. They have stolen thousands of dollars from me and now they are saying it will be XX/XX/XXXX before im able to access my funds.
I asked them to simply refund my customer so i can have them wire us the funds for the services they are currently receiving.
They refuse to do so and have told me i will need to wait on an email from them and that they have no other options for me. How is it that they can basically steal business owners money? If they suspected fraud, why has my account been open and why did they accept the funds? Why have they allowed me to spend money?
The moment they saw an opportunity to snatch money from me they took it. They even froze the funds i already had in the account and claiming Fraud as an excuse to steal business owners hard earned money. THEY ARE A COMPLETE SCAM AND THERE ARE MANY BUSINESS OWNERS EXPERIENCING THE SAME THING. ITS THE HOLIDAYS AND I HAVE A BUSINESS TO RUN. I WANT MY MONEY NOW! THEY HAVE ABSOLUTELY NO RIGHT TO KEEP MY FUNDS.
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| 04/26/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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I tried to withdraw XXXX of my rent money from the atm inside the XXXX located at XXXX XXXX XXXX XXXX XXXX Utah the first time it said declined then I put my card in again because I knew I had the money in my account the second time it said declined please take your card. The atm did not give me any money at all but it took XXXX out of my account. I told the guy working at XXXX there atm didnt give me my money he said he cant do anything call the number on the atm so I tried but they said I need to contact my financial institution. So I contacted cash app they said to dispute the transaction so I did they denied my dispute so I asked for the information they used to make there decision and they didnt even investigate this. I also did call the XXXX XXXX police That XXXX was my rent money and every day I am getting a XXXX late fee because I dont have a extra XXXX laying around to cover there mistake and they have been nothing but rude unhelpful and totally not understanding. I shouldnt have to pay back XXXX $ every single day because they dont want to do there job and investigate it and give me my money back. This happened on Thursday XX/XX/2023 today is 6 days later so far that is XXXX almost XXXX extra I have to pay and its only going up.
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| 03/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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Saturday XX/XX/XXXX my aunt sent me some money to a cash app that I understand the company informed me was not a verified account. She sent me XXXX. I called the company cash app and square up several time to inform them that this account was not mine and that they should refund her after weeks of working on this me and my aunt both called and called they informed me that she would get her money back in 10 days because the account was not verified. Here it is months later and she never received her money back and now this has caused a bad bond between family. I called and called and called they ignored me and stated that since I couldnt verify the account there is nothing they could do for. This is wrong she sent the money to the wrong cash app and they allowed someone to take her money even after she reported it to them on several occasions. They never refunded her the XXXX and now my own aunt flesh and blood no longer trust me. This has caused a lot of pain and suffering and my aunt works hard for her money. We just want to get her money back to her and hold this company responsible for making me and my family now distant. The pain and suffering I have been going through is wrong this is my moms younger sister and my mother is deceased.
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| 07/21/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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Between XX/XX/XXXX and XX/XX/XXXX my apartment was broken into and everything stolen including car, clothes, laptop, wallet and phone. I was XXXX during this time and was only aware of money stolen frome XXXX due to fact I was XXXX during this time. I made the original police report on XX/XX/XXXX from inside the XXXX XXXX with help from XXXX XXXX there. When I was released and able to access statements I saw cashapp had XXXX transactions as well during this time XXXX on XX/XX/XXXX to the amount of XXXX to an XXXX XXXX whom I have never heard of nor do I know. I gave both XXXX and cash app police report and contact info as well as statement from XXXX confirming I was in XXXX during that time. I did not give anyone password, phone code or permission to use any of my banking cards nor to take my money. All calls and correspondence from XXXX are monitored and it is easily proven I did not authorize anybody. I have filed disputes and they have refunded the XXXX smaller transactions however refuse to refund the {$880.00} claiming no error occurred. I do not know who stole my things nor did I ask them to steal from me. Yesterday yet again claim was denied due to their claim it was completed by me while I was XXXX and unable to do so.
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| 12/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
Older American |
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On XX/XX/XXXX my cell phone was stolen in which the person who had my phone hacked into my Cash App account and canceled my original deposit that I was making to my bank of {$440.00} along with multiple other charges that clearly you can tell our Fraudulent and should've warranted cash app to shut down my account that night I couldn't access anything until the next day because they hacked my bank account my email account so I couldn't even login and reset any of my passwords like I said until the next day I filed a police report and upon doing so I contacted Cash App the first time I contacted them they told me that they're denying my claim because I failed to contact them within three business days to their response, which made no sense because I only had contacted them the day before so there was never three days in between which tells me they never contacted me to begin with it's just been going back-and-forth. I gave them the police report number they kept wanting me to fill out a different form every time I contacted them because I got a different person on the phone to let them know about the scammers that took my phone and the people they sent this money to that have cash app account and they're refusing to do anything about it.
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| 05/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/22, I purchased a sewing/embroidery machine for {$470.00}. When I attempted to send money to the seller, the transaction was denied as my identity needed to be confined. I checked my bank app and did not see a pending transaction nor did I see an email to verify my identity from Cash App. The seller requested the funds through Cash App. The transaction did go through that way. I could see the pending transaction on the bank app, my cash App and the seller Cash App show that the one pending payment for {$470.00}. I checked my bank app later that night and noticed two charges went through. I immediately contacted Cash App. They informed me that the seller accepted both payments and I would have to request a refund from the seller. I contacted the seller and met in person. I could see her cash app only showed one payment received from me. Cash Apps website states you can dispute a charge where services and goods were not received. I went this route as one charge I did not receive good and services for and was not authorized. Cash App refused to file a dispute and continues to state the seller received both payments. My bank institution even joined the call and we were told the same thing and that they could not assist us further.
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| 06/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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reference XXXX Cash app had allowed a charge to go through even after I had kept my card locked and the company charging my account, XXXX, had told me in an email that my account would be closed if I did not change my method of payment. I didn't change my payment method as well as I had written in to cancel my services over a month earlier and was under no contractual obligations. XXXX still made a debit in the amount of XXXX in the beginning of XXXX, XXXX. I made my formal complaint via Cash apps dispute form on XX/XX/2022. According to the eft they have 10 days unless a provisional credit was issued if one was issued they have 45 days. It has been 46 days and no provisional credits were issued, no credits were issued at all actually and no refund given. Anytime I go to inquire it is a lengthy process just to get any kind of response from Cash app and all they say is the same 45 day reciting of the eft which like I said it has been 46 days and they only have 10 days unless provisional credits were issued. When I tell them this they dont have any response other then saying they don't know what to tell me it isn't their department and im not allowed to talk to that department. I have reached by phone chat and email all with no success.
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| 02/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Cash app refuses to give me access to my stimulus payments XXXX XXXX XXXX they say for my own security I was able to obtain from the IRS the last XXXX numbers of the account that it was deposited to ( XXXX ) and I immediately give this information to Cashapp how come I lost access in the first place was because of confusion I had set up a new account and did not even realize it for almost a year well come to find out long story short someone apparently hijacked my account and im just assuming because I've not been able to talk with anyone from Cash app other than chat message im very disappointed in there customer service and lack of respect for me as a Citizen who simply tried my very best to deal with this in house with them but they refuse to help me at all so this is why im here today I just want and need my money no one will help me cause and i know im not the only person to have similar issues with Cashapp as soon as i figure out how im gon na seek compensation for XXXX months of XXXX simply because they are pathetic when it comes to Customer Service they should be shut down and never allowed to operate in our Country it's nothing but a safe haven for criminals and scam artist First deposit XX/XX/XXXX second deposit XX/XX/XXXX
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| 03/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On the evening of XX/XX/XXXX around XXXX AM XXXX XXXX I went through the app XXXX looking to buy an electronic device called a XXXX XXXX. I came in contact with a " seller '' named XXXX. We talked about price and we agreed on {$800.00} and that we'd do it through cashapp and he would give me a picture of " his ID ''. After this we carried the conversation over to texting. I gave him my address for shipping and sent him the money. We continued talking for a very short time after. Once I asked for a tracking number he had already blocked me on everything and proceeded to wipe his XXXX account. Since then I have contacted CashApp and they didn't help me receive my money back. Was then told to report a fraudulent charge to my bank so I did. And have also yet to see any progress with that. I have screenshots of all of this by the way. I also have no idea if that ID is the offender 's or not as it could easily be stolen for someone to just put themselves out there like that when scamming. I tried reaching out to my bank. They decided against me even with police reports and mountains of evidence of getting scammed and never receiving the product. The same thing happened with Cash App. It's unreal how scammers can just get away with this
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| 04/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
Older American |
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My son had a blow-out and a destroyed tire, on the freeway near XXXX, Idaho. At XXXX XXXX on XX/XX/2023 I cash-app 'd him {$200.00}, to help. It said " Completed '' on my end, with a green check mark. Cash App transaction XXXX. My son ( XXXX XXXX. ) could not get actual access to the money, partly because an old phone had been disconnected and because at some point he had changed it from a personal account with Cash App to a proprietorship account ( or at least that's what I understood XXXX to say, something to that effect ). Cash App REFUSES to reverse the transaction and refund me, despite the fact that both XXXX and I can both aptly verify our identities, our cash-app pins, etc. They also refuse to help XXXX on his end -- despite XXXX 's being able to verify his pin, and to furnish, if needed, his driver license ( scan and send, etc. ) and social security card, etc. I think Cash App is deliberately trying to XXXX us around and deprive me of money that is rightfully mine. I filed a complaint with the Better Business Bureau and with the FTC as well, and am waiting to hear back from them. IN CASES WHERE BOTH THE SENDER AND INTENDED RECEIVER VERIFY THAT THE MONEY WASN'T RECEIVED, IT SEEMS FRAUDULANT TO ME THAT THEY WON'T REFUND ME.
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| 07/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/2023 approximately at XXXX XXXX center time I begin receiving emails regarding withdrawals being made to my cash app account from a atm machine. I was at a concert in downtown XXXX at the time of the withdrawals and never went by any ATM to make any transactions on XX/XX/2023. Five each for XXXX XXXX withdrawals all totaled XXXX XXXX I believed somehow my card information was compromised allowing someone to duplicate a card. I called cash app service and immediately and reported the withdrawals along with filing disputes of the transactions. The following days I went to my local police department and filed a fraud report for the fraudulent transactions along with a federal fraud report that I was also instructed by the police officers to do. Cash app refuses to do any investigation into the illegal withdrawals simply stating that I must have used the card or authorized usage when I clearly have never given out my card for usage by anyone nor have I shared information in regards to my account info with anyone on purpose. Cash app refuse to release the funds to work or even review the police report filed and Ive sent various of forms of proof that I did not make these transactions and did not authorize these transactions.
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| 04/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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I lost my wallet that had my debit card in it. The debit card was linked to the cashapp service. I had wanted to close the cash app service but was told even with my social security number being given XXXX that I could not be verified as the account holder, I also gave my email address XXXX and have access to it. This is also linked to the account. I also know the password and cash id by heart.
The cash app id is $ XXXX The email address to the account is : XXXX the social above is the one associated with account and is mine.
I wish to close the account in its entirety have any money in the account returned to sender or given to me in form of check to this address.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX This is where I receive my mail and is my mothers address.
They repeatedly stated that they could not give me their employee id number so I could use it during this complaint and that even with all information and knowing that my wallet was stolen and that I could not verify the numbers on the lost debit card or the last two transactions on the debit card both of which i dont know by heart and do not have access too they could not and would not close the Cash App account with cash id $ XXXX.
My phone number is XXXX
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| 09/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On Sunday XX/XX/2023 I went to sleep with {$260.00} in my account and woke up to {$12.00} and a text saying my XX/XX/XXXX transaction was updated to {$260.00}. Well, what??! I already paid for that transaction, back on XX/XX/XXXX, have receipts proving that and have never been made aware of any problem with it up until cash app took it on themselves to reach their hand in and take the amount again. Upon some investigating, I see the transaction has been billed not once, not twice but three times, to which they blamed on an internal error saying its been refunded each time and kept saying the amount was double of what I paid and insisting the original charge was for {$530.00}, which now of course it looks completely different just stating there's no problem with the transaction that was " processed in accordance to the payment received and no error occurred so my dispute was denied '', Which is great, glad they finally realized that but then why don't I have my money back they took from me? Once on XX/XX/XXXX and then again on XX/XX/XXXX totaling their {$530.00}? Because {$790.00} was charged to and paid for by me without a word being spoken, an apology given or a refund received. All the photos supporting this will be attached.
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| 06/21/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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Hello, My unauthorized charge claims were denied without an investigation and an explanation.
I will be writing to my state representative, The Consumer Financial Protection Bureau, The FTC and the Federal Reserve. I will also be speaking with attorneys to go over my legal options including arbitration with XXXX. ** '' My original inquiry : I'm trying to keep my composure. Please bare with me... I would like to report multiple unauthorized charges that just occurred. I do not recognize these charges. I always assumed I misplaced my physical card ages ago in my home, but apparently it was either stolen or lost outside. Ever since the I have only used Cash App for digital purchases. Please, please help me with this situation. I'm literally shaking. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 09/29/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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I have been having continued issue with Cashapp since XX/XX/2022. First, on the date of XX/XX/XXXX or XXXX money was missing from my account. There was absolutely no explanation or purchase which resulted in approximately $ XXXX {$89.00} dollars missing. For XXXX weeks I fought this with them and they never helped and I never saw my money again. I provided them with info, screenshots, with everything to prove what was happening and they did nothing. Second on XXXX XXXX I had an unauthorized charge from XXXX on my cashapp card for the amount of {$16.00}. Ive been disputing this for 2 weeks and I get a denial email everyday. I dont know what information they use to come to the conclusion that it was not a fraudulent charge. Then I got a charge from XXXX for {$14.00}. Again no purchase no subscription. Ive contacted the merchants and XXXX cant even find a proof of purchase of any order because nothing was bought. XXXX also expressed concerns about why cashapp is constantly allowing their clients to get robbed. I know that its small amounts but its not about the money. I mean right now the amounts are small but how far will cashapp take this. Theyre not protecting their clients and they definitely dont give us the support we need.
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| 02/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
Servicemember |
|
I have an old Cash app account and my friend sent me money to that account. I can't open that account anymore because the phone number I used fro log in is no longer in service. I chatted, emailed and called the their customer support but everyone has the same script and didn't resolved the issue. I asked helped from XXXX XXXX XXXX last XXXX XXXX and the Cash app agent replied through email and took us 4 days back and forth but still the same script, issue not resolved. I want my money back! I felt robbed by this company. How come they can not transfer my money from my old to new account? If these agents can not resolve this problem, how come the owner, CEOs and programmers of this app can not step up and resolve the issue? This is theft! My money is on limbo and there is no way I can get it according to their numerous agents I talked to. Please help me, I felt scammed by this company. The attachment is the final response of all the agents I talked to ( chat, call, email ) the same script! So who can approve and override the transfer if these agents can't? So I will just stop and leave my money in limbo? This caused me so much stress already. I am not rich unlike these people. Every $ helps me survive in this expensive State.
|
| 04/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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Cash app refused to replace add cash in the amount of XXXX {$500.00} on XX/XX/XXXX from XXXX XXXX. I tried calling the support number and they do not answer. XXXX denied that they reimburse electronic digital wallets but the advertise they do. On XXXX XXXX my cell phone was acknowledged by XXXX
I M going through identity theft and have since XXXX. I need to have debt corrected from XXXX XXXX XXXX, rent reimbursed to XXXX XXXX, and XXXX XXXX XXXX, XXXX XXXX and XXXX XXXXXXXX.
XXXX and XXXX XXXX XXXX I had data breaches that are liquidating assets. XXXX XXXX XXXX XXXX XXXX XXXX. I have property rights that need to be respected.
I need my legal charges dropped. I was locked out of XXXX XXXX for XXXX weeks and could not get my debit card to activate XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX data breach was with irs and ss.had garnished my wages in XXXX after using XXXX and XXXX XXXX and XXXX. I had just come back from XXXX and got on XXXX and XXXX with the state of XXXX. My XXXX was phished by a frauded XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
The scandal 0f my ss money and military rights and benefits and XXXX rights has gone all my life... XXXX XXXX XXXX XXXX
XXXX caught the scandal in XXXX but was never stopped.
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| 11/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I noticed that my cash app $ XXXX was closed it took cash app weeks to provide a reason why. I didn't do anything wrong I was having XXXX and family and friends was helping me and they closed the cash app. They only responded to me because I reported it to the cfpb after waiting weeks for them to respond. I created a new cash app $ XXXX on XX/XX/XXXX I noticed that cash app was closed and they are giving the same bogus reason. I don't do anything wrong my birthday was XX/XX/XXXX so I received cash apps and I guess they don't like the fact a XXXX XXXX can have money coming in so they closed it. At this point I feel like I'm being discriminated against they closed my 2nd cash app within months of each other for no reason. Today is XXXX and I have asked Cash App for an answer I've called the customer service and those foreigners are rude and hung up in my face I felt so disrespected. I'm a law abiding citizen I don't do anything wrong and they close my cash app. I use cash app to send my family and friends funds and also they send me things. Doing this for a second time and not wanting to tell me why is absolutely wrong. I want to sue them for discrimination at this point. I don't know if it's Square or cash app.
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| 02/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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This issue is with cash app ... I gave a lady a ride to work last Friday and I had my phone in my truck which i wasn't using because I bought a new phone that day and ported my number to the new phone..the young lady I gave the ride named XXXX XXXX XXXX who's currently in jail for this stole my phone and cashed app herself {$250.00} I immediately reply to her thru cash app several times to send back my money she stole after threatening her with the police she sent back {$99.00} of my own money and disconnected her number she called me on to ask for the ride ... I called the XXXX XXXX police and reported and pressed charges ... cash says after reviewing what I said n what they can obviously see on cash app records they say I authorized to be robbed and money stolen and refuses to refund my money back... cash app supports fraud and pretty much there attitude is better luck next time ok r be more careful ... they say money is FDIC insured but I'm a victim and now a slap in the face from.cash app..I want my money back cash app needs to be investigated I just want my money back there's a police report only person that doesn't believe this is fraud is cash app bevause they support fraud ... my cash tag is $ XXXX please help thanks
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| 05/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
Servicemember |
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I am writing for help to get my balance of {$100.00} that is being held by CASH APP in my account under the user name $ XXXX. I no longer have access to the account since i got a new phone number, and they will not help me update or access my money/ account. I have been trying to contact them on and off since XXXX to resolve the matter, and to date, they have not given me my money. I only get automated responses that don't apply to my situation.
They have a bad set of practices that prohibits me from being able to access my account simply because I got a new phone number, and wouldn't allow me to update my information. My old phone number that is attached to the account has been reassigned to someone else. I notified them numerous times that I'm locked out of my account and can't get my money. They have done nothing to help me and they have possession of my {$100.00} under that account name.
I have since opened a new account under the name XXXX XXXX and same email address as before XXXX. the new phone number associated with the new account is XXXX XXXX XXXX. I was hoping they would forward my balance to the new account but I'm entirely frustrated.
Please help me get my money Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 06/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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So I use the card frequently for online gaming purchases with two different merchants operated by the same company. The merchants are chumba, and luckyland and they are operated by a outfit called XXXX ( virtual gaming world ). Now I make frequent purchases throughout a session and what began happening is that when I would go to process a payment it would initially come back and say failed please try again so I would go back and try it again and then it would go through. I assumed it was some kind of network error, or perhaps connectivity issue and thought nothing if it since it always went through the second time. Well it wasn't until later that it was brought to my attention by another user of the website that he was being double charges that I went back and looked and sure enough going to XXXX they have been double charging me on those occasions. I know this for a fact because I don't make two or three purchases in matter of minutes, in fact often within the same minute!! So I disputed the instances I found that I was sure of and the cash all people granted several of them and denied a bunch of them. I don't know how they grant half of them an then say that the others aren't valid when they are the exact same issue.
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| 06/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
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I was scammed out of all of the money in my banking account through cash app on XX/XX/2023. All of the money I had was supposedly sent to one of my contacts. This contact immediately let Cash app know this was a scam. 14 days later they sent a decline letter to my contact. She was trying to get them to return my money to me. She received a call from the scammer the same day ( the XXXX ) trying to convincer her to transfer the money. She hung up on them .The money immediately disappeared from her account as soon as she let cash app know that she thought it was a scam. I filed a complaint with cash app the next day by phone. I was told I would be notified by email in 10 days. I calld after 10 days. I was then told they had to transfer it to another level because of the amount of money.I did not here anything.I called and was hung upon twice after being put on hold. The third time the person told me. the claim had been denied on the XXXX of XXXX, When I asked how this could be. It happened on the XXXX. They hung up on me. My bank has charged me for several checks insufficient funds.I believe cash app has my money. It was all the money I had. I am a XXXX XXXX XXXX social security recipient. I can not make this money back.
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| 07/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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I was cash apped XXXX . To cash out instantly which is the method I chose they charged me XXXX $ and some change which made the amount come down to XXXX which was deposited into a closed bank account. Now since I chose XXXX XXXX out method cash app said there was nothing they could do and to call the bank. So I called the bank and spoke to them I was told a number of things basically given the run around. Either a check shouldve been cut or the funds should have been refunded back to the cash app account. No the funds were not returned its been almost 3 weeks since and I havent heard from either the bank or cash app about where my money has gone. This transaction happened late Saturday evening around XXXX XXXX on XX/XX/2023. It is now XXXX and now the bank is saying the funds never hit the account and if they did they would have been systematically refunded because the account was closed where the funds were going too. The bank and cash app are no longer helping me locate the funds, nobody is telling me anything I am late on my car note and also about to be 30 days late on my rent and I could be put out because of a system malfunction that isnt my fault. I no longer know what to do or how to go about the situation.
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| 10/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Older American, Servicemember |
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On Sunday morning XX/XX/XXXX, i did a {$75.00} cash app transaction ; however I noticed cash app took the directly from my bank ( XXXX XXXX XXXX XXXX XXXX ). On Monday morning I XXXX cash app support and called XXXX XXXX for support and spoke with a man named XXXX XXXX he then asked me to login to XXXX and if I knew someone who uses cash app to make 3 transactions ( {$780.00}, {$780.00}, {$790.00} ) and the money would be returned to my account asap! he said he needed to check cash app transmission to ensure it was working properly. After completing the transaction I said ok return my money ; he started stammering for words, he needed to check the cash app system and call me right back, he hung up, I immediately called my bank to make a fraudulent report. My bank to me to call XXXX XXXX and report it to cash app, I did and they said the money trail ended at XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX account ending in XXXX. I told cash app to investigate with that bank and return my money. After days of back and forth with cash app they always told me the same thing ; your dispute has been closed and they would hang up the phone with no reason as to why it was closed, when fraudulent activity was certainly evident!!!!!
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| 02/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX and XXXX XXXX was taken from my bank account through cash app. A lady posted on XXXX a question and I answered then she ask if I had cash app and I said yes, next thing I know my money is gone, I'm overdraft, my XXXX account was hacked and I couldn't even get on it. They used my name to try and get other people to scam into cash app, they ask me for XXXX to get my XXXX back and they apologized for doing what they did to me on cash app and said if I would give them the code to get back onto my XXXX account they would give me my money back..this is why I think they are working with the cash app company. When I filed a XXXX there were so many people that had complained about the same thing happening to them and was always denied there money back..I 've been trying since XXXX to get my money back ..Even tried to fake being a XXXX XXXX to get a code to get back on my XXXX after it took me forever to get XXXX to shut it down XXXX I figured there must be something on there they needed to hide, I couldn't even get back on it because they had it set up somehow that my phone wouldn't receive the codes I needed..there 's more pictures but I can't find them, she said her name was XXXX XXXX but I'm sure it's fake
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| 02/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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I received a payment from a friend for {$100.00} in XXXX on cash app when I cashed out I realized it was to a closed account. When reaching out to Cash App Customer Service was told nothing they could do & I needed to reach out to the bank. I reached out to the bank who made me aware that due to the account being closed the money was being sent back to cash app, I should see it back in my account within a few days. 7 weeks later money still isnt in my cash app account Ive reached out 4 times to Cash App after working with bank.
First Attempt I was given a case # and told someone from investigating team would be reaching out Second Attempt was about a week after 1st attempt was told no update at this time would reach out to me when they had one Third Attempt was about 2 weeks after 2nd attempt I was told no update but my case had been prioritized they would be reaching out soon Fourth Attempt was 4 week after 3rd attempt I was told that my claim had been denied and they do not reopen denied cases so I asked what happen to the money when the bank sent It back their response was I have no new info to provide Customer server has been little to no help and now its starting to feel like Im not going to see that money
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| 02/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/2023 at about XXXX or XXXXXXXX XXXX. I tried transferring {$1.00}, XXXX from my cash app account to my XXXX XXXX XXXX XXXXXXXX XXXX account. I was unaware at the time that XXXX only allows transfers up to {$1000.00} So my transfer was rejected by XXXX. On cash apps end though it shows as being completed. No after reaching out to both companies over a XXXX period being told by both banks that I am to contact the other bank. After about day XXXX XXXX cash app employees decided to just plain hang up on me telling me there's no other information they can provide me. Both banks just keep pointing the finger at each other giving me no resolution to the problem. My money should have gone from Cash app to XXXX, But the transfer was rejected with XXXX telling me that the money should have been sent back to cash app but cash app and their employees just keep telling me that the transfer was completed and now over {$1000.00} of my money is just sitting in limbo with no one offering an actual solution or to resolve this issue. As you'll be able to see in the attached screenshots the money says completed on cash apps end but then you'll see in another screenshot from my XXXX account that that money never arrived.
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| 01/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/2022, I was in receipt of money to purchase a XXXX gift for myself from loved ones on that day. Since I already use a marketplace to find deals on legitimate items users don't need anymore, I decided to look for a a pair of XXXX XXXX headphones for personal usage. I found a listing and the user stated the item was legitimate and was still in the wrapping provided from wherever he purchased them from. After, contacting the user, I was able to solidify a time to come and see the item. After looking at the item, it looked legit and proceeded to provide the information through CashApp to provide the funds for transfer of goods. When I arrived home, I unraveled the item to only find that the headphones were not legitimate, as there were many flaws with the item. I proceeded to instantly dispute the item on CashApp, XXXX and contact the seller with all the flaws and demanded an exchange of the said item. He was responsive up until I sent over the proof, in which I was not given a response. I requested a refund from him through the app and he declined it that same day. CashApp declined my request for a refund on the XXXX of XXXX and XXXX declined my dispute on the XXXX of XXXX stating the transaction was valid.
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| 10/26/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Personal line of credit
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- Problem when making payments
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Web |
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Last Thursday XX/XX/XXXX I reached out to Afterpay to see why I wasnt able to extend two of my orders exposing I had to pay late rent and my car payment. The order # s are XXXX & XXXX. I endure up speaking to an employee who called me name XXXX XXXX I explained my issue and he reassured me I would keep my MINT Status and he would remove my late payment marking from my profile once I made payment and that I had a 10 day grace period to do so. I am not at my 10 day however on Saturday morning XX/XX/XXXX AFTERPAY stripped me of my tier and a guy name XXXX emailed me saying Its final and they also took away my credit which I have a credit of {$2500.00} with them but I have a balance that I have been paying even after this issue. I have sent several emails to follow up requesting they listen to the call and restore my tier as I was reassured nothing would change they have been giving me the run around and playing email tag. I have been a long time customer w/Afterpay and this is XXXX. I followed the instructions of the employee with also being reassured everything would be OK no changes and they did the opposite I need help with this because I dont feel they are taking me seriously they also closed my card with them
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| 07/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
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I called them on XX/XX/2023, the day that the issue came up, and I've called them and, as directed by the company, reached out through the app for support almost daily ... I know it was for XXXX or XXXX days in a roll, then off and on again till again today, XX/XX/2023. The company said they couldn't verify my ID and wouldn't help with any questions regarding that situation but offered to help with any other issues but not the one at hand ... Plus, the next time I went to log into my account, it said I couldn't be verified, and it made me make a new account using the email that was already assigned to my already existing account, so now I'm not sure where or how to get access to it and my funds that are in it. On XX/XX/2023, XXXX XXXX sent me {$230.00} to pay for fireworks bought from the Fireworks stand I was in charge of as a XXXX So, with that said, at the end of the season, I had to pay out of my pocket {$230.00} for the fireworks that were purchased that weren't mine because I couldn't access the funds sent for them. The account is a ghost account. It was never officially set up or activated. This has also been brought to the company 's attention, yet they are not budging on granting access to the account.
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| 07/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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I sent money to an individual on XXXX for some purses in the amount of {$110.00} on XX/XX/XXXX. After I sent the money she begged me for {$10.00} today on XX/XX/XXXX. I said no and she blocked me on XXXX but not before I asked for my money back. I contacted Cash App and explained what happened and they refuse to do anything to help me.
I told CashApp she was a scam artist and sent multiple screen shots of our messages on XXXX. This is the first time it happened and Cash App should not be in business if they can not or will not help customers after they have been scammed. They are very conscending and obviously I am not the only one that this happened to. CashApp had the audacity to tell me to stop sending screenshots of similar complaints and I would not because it proves that they should not be in business. In fact they encouraged me to contact you. It is as if they know nothing will happen to them for their unethical business practices. In fact, they need to be charged with " theft by deception '' because they are assisting scammers in keeping a customer 's money once they have been scammed. They stand behind being an app but even that has limitations. I have already filed a complaint with the FTC as well.
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| 12/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/XXXX I sent money to XXXX through cash app for a puppy. She said she was a registered breeder and sent me pictures of her through XXXX XXXX with said license. She told me that the puppy was XXXX dollars including delivery I said ok. I sent XXXX XXXX through cash app twice on XX/XX/XXXX and thought my puppy would be delivered that afternoon. It wasn't she then proceeds to tell me I have to send her another XXXX for the crate and vaccine I said I can't afford that and she then tried to make me feel bad saying I don't care about the puppy so I tried to send it cash app stopped it saying it was fraudulent charge so I didn't continue with this I then said to cancel the order and asked for my money back she kept saying she doesn't have it she spent it already XXXX pleaded with her over and over about a refund she blatantly refused to give me a refund after canceling the order and now is trying to say I am abandoned the puppy and can't take care of it after not sending her more money to get the dog back so on so I have tried to contact XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and message her through email and called them multiple times to resolve this problem and haven't gotten no answer for this problem.
|
| 05/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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This month someone sent me {$100.00}, but all that showed up in my account was XXXX dollars. Then I receive a text message from cashapp saying the money was returned to my bank and to please allow 3-5 days for my funds to be available. I did just that. When I started reached out to customer support they would keep asking me what transaction was i having a problem with and I informed them that there are multiple transactions. Then the chat would suddenly close. This has been ongoing like this for the last 2 years. Many times I knew I had a certain amount, but then cashapp will post transactions that were same transactions that were previously debited. So along with money that I should have had, and the duplicate charges something that was already paid and I have lost a lot of money and they are referring me to contact the XXXX XXXX XXXX, in XXXX. I have sent emails and called long distance in hopes to resolve these issues and get my money back!
They also advertise no feesfor ATM withdraws, which is a lie. Every time I've had to withdraw, I had to pay the machine fee for using the ATM and then cashapp charges me a fee for withdrawing. They also charge transaction fee and no two fees are ever the same amount.
|
| 09/19/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
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|
Web |
Older American |
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On XX/XX/XXXX I received a XXXX XXXX for {$50.00}. After I went in on the XXXX XXXX it was having problems that day so I waited until the money posted to my XXXX XXXX account which is linked to my NetSpend account. I immediately cashed out of the XXXX XXXX for {$50.00} to go into my NetSpend account the transaction said it was completed but no money was in my NetSpend account for the {$50.00}. On the next day XX/XX/XXXX I called XXXXXXXX XXXX several times informing them that my bank NetSpend said they did not receive it yet on the documentation that XXXX XXXX emailed me it shows that {$50.00} should have went to my account debit card and then XXXX. I asked NetSpend why they could not pull up the transaction retrieval reference number for the {$50.00} that was supposed to be deposited into my account. I was informed by NetSpend that I need to contact XXXX XXXX I have been on the phone all day with both of them they both were giving me the runaround one is saying call XXXX XXXX the other anc XXXX XXXX is saying call NetSpend. I am attaching the documentation where the money went to NetSpend I do not see why they can not pull up their transaction number and see if it matches going to my account with them.
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| 09/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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XX/XX/XXXX I deposited XXXX} cash at my local XXXX. I immediately attempted to pay phone bill but it was declined twice, tried to cash out money it was declined. I contacted support and was told they were declined for my protection and there seemed to be some unusual activity on my account. Told that I was no longer able to use my cash card but could still cash out or send to someone else. Explained I was not able to do either. I was first told that my bank was declining the cash out saying that my bank had cash app blocked. I called bank and was told there was no block and that they could not see where anything had been declined on there part. Contacted support with this information and was told that they no longer accepted my debit card as a means of funding my account. I stressed that I was not funding rather trying to withdraw my money. I even changed. Cards but still could not cash out. Explained that when I tried sending to someone else it said I did not have enough to complete transaction. But I did. Immediately was told that they were sending to the specialty team and someone would be in touch. I have not heard from anyone yet. I have reached out multiple times and received no answers and no money.
|
| 05/10/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
|
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Web |
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I used the Afterpay service to finance a line of credit to purchase a product from a third-party merchant. I placed the order on XX/XX/XXXX, and immediately the merchant emailed to let me know the item was out of stock so they were cancelling the order, and I wouldnt be charged. However, on XX/XX/XXXX I realized that Afterpay was still holding the {$140.00} on my account with them, and which I had already made my first installment plan payment of {$45.00} on XX/XX/XXXX. The merchant said that the {$140.00} authorization hold should have been dropped off by now, seeing as it usually only takes 24-48 hours, and that they never charged Afterpay the {$140.00} for the order, since it was cancelled. However, each time I contact Afterpay they have said that they are waiting on a refund from the merchant to which Ive repeatedly explained that there is no refund being issued by the merchant, because the merchant never charged the {$140.00} for the order. Afterpay then said they will have until XX/XX/XXXX to refund the {$140.00} balance to my account, 8 days after the order was cancelled. This issue should have been resolved by afterpay on XX/XX/XXXX, as the authorization hold should not have remained past 48 hours.
|
| 08/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
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Hello My name is XXXX I am filing a complaint against CASHAPP on XX/XX/XXXX I sent {$270.00} dollars from my cash app account to my other cash app account that I no longer have access to by mistake i try to cancel the transaction but was unable to. I immediately contacted cash app support and they said they would try and let me gain access to my account I answered All questions and they can clearly see it is my name on both accounts and they denied me access to my own funds I have tried this over 20 times with o help at all I even went to find my debit card number which was an hour drive away to a bank I no longer have and entered it in the cashapp log in and they denied me access once again I need to get my money back because I work hard to earn my money it is not free or given to me I jave all conversations by email and dates I have contacted them which is on a weekly basis and two or three times a week since XX/XX/XXXX This is unacceptable and deceptive of the company that states they can help especially being able to verify all my information address and everything with my current account, as if they are going to steal my money because what will it do just sit there in an account that is not being used
|
| 07/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
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|
Web |
Servicemember |
|
I opened a checking account with CashApp XX/XX/XXXX. I have never brought any issues to CashApp with my account as I was always in good standing. My account was closed XX/XX/XXXX, by deactivating my account. I had direct deposit with my employer to CashApp and this caused me to not be able to retrieve my funds and accumulate late fees with my bills as I had to change my banking information with my employer. The reason that I was given by CashApp was account history, transaction disputes, or other possible violations. Regarding this information, I have always brought in over {$5.00}, XXXX month from my employer, I have had three disputes in three years, which even with proof, Ive been denied, and I had no violations. I did not have overage on my account, my account was in good standing. I know this was retaliatory because I advised CashApp that I would be filing a complaint against them with the Consumer Finance Protection Bureau when they were messing up a lot of peoples accounts, including mine. Per the Federal Trade Commission I would like the reasoning behind closing my account before seeking legal consultation for defamation and the stress from having to change banking information accruing late fees.
|
| 09/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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The fraudulent transactions on CashApp occurred on XX/XX/2023 ( posted XX/XX/2023 and XX/XX/2023 ). Its extremely difficult to contact customer service. The chat and phone both options were utilized on XX/XX/2023. Informed of ongoing fraud. The chat rep only asked to email. On phone too after hours of wait they were not willing to act to stop or atleast freeze the account till investigation is completed. I emailed same day ( before transaction was posted ) with detailed descriptions and pictures to support the investigation and prove the fraud.
" Thank you for following up on the potential scam. Your report will help prevent future scams.
At this time, your report has been submitted to the appropriate team for review and no further action is needed on your part. Keep in mind that while reporting a scam does begin an investigation, its focus is prevention and not recouping loss. '' I reported the fraud before transaction was posted. Spend literally hours on phone and went through panic to stop this scam/fraud. They did not freeze the account, or reverse transactions or any measure that would stop this and help prevent fraud.
It appears the CashApp is supporting the frauds and scams by their actions.
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| 08/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
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On XX/XX/2023 I received a call from a person/persons claiming to represent CashApp and telling me in no uncertain terms that someone was trying to access my account and take numerous different amounts of cash from three locations. I have never had a problem with CashApp as far as my account being accessed fraudulently. So of course I listened to the ways I could prevent theses unknown people from taking my money. After about 10 minutes into the conversation while I was following instructions the agent/ or whomever asked me to transfer money from my other Account that was also connected to my Cashapp account, that's what made me think and I said to myself let me check my account and at that time my account was at XXXX. I was hacked and didn't realize it because of the trust I had in CashApp to keep my account secure. I reached out to cashapp filed the necessary complaints and followed their email instructions to file the complaint and they were quick to deny my request to pay my money back. I also reached out to my bank which is XXXX XXXX to file a complaint they would not allow me to file a complaint there response was they don't give money back that was taken from a Third Party bank such as CashApp.
|
| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
My Cash App account was tied to my debit card with XXXX. During the end of XXXX and through XXXX both my XXXX and my Cash App were hacked and fraudulent checks were deposited to my XXXX account and Cash App withdrawals were immediately used to pull the money out. The total amount of fraudulent checks deposited to XXXX were {$17000.00}. The total Cash App fraudulent withdrawals totaled {$10000.00}. When the fraud was discovered I immediately deleted my Cash App account to prevent more fraud. XXXX provided me copies of the checks that were found to be altered/fictitious and not my responsibility, they reversed those checks out of my account. The Cash App transactions were not reversed and XXXX is refusing to accept responsibility and is now turning me over to a collection agency. I've tried many times to get in touch with Cash App and the only way possible is by Chat through the app. They are telling me that because I deleted my account, my account data was wiped and no longer available. They will not provide me with a way to report the fraud for investigation. While my Cash App was active I would always get an email of my transactions and I never received any emails of the transactions that were fraud.
|
| 03/17/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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On XX/XX/XXXX my ( Cash App ) card was fraudulently used in a XXXX XXXX in XXXX, GA. I live in XXXX, SC. I received a series of messages from the app informing me my card was used multiple times in multiple places in XXXX, XXXX After locking my card and contacting the company, all charges except this {$150.00} charge were refunded to my account. I since then have followed all instructions via email, and have called multiple times to resolve the matter. In fact, I called twice today ( XX/XX/XXXX ) and spoke with a representative who hung up on me after I repetitively requested to speak with a manager, she stated verbatim, " I have done all I could for you and I'm not going to discuss this with you further. I'm disconnecting the call now. '' Then hung up. The second time I called a representative XXXX would not connect me to a manager and only offered to once again email an escalation of my transaction. I have waited over 45 days as instructed by Cash App and there has been no investigation. Will someone be so kind as to assist me in reclaiming my stolen funds of {$150.00}. I disputed this via email on the following dates : ( XX/XX/XXXX ), ( XX/XX/XXXX ), ( XX/XX/XXXX ), ( XX/XX/XXXX ), & ( XX/XX/XXXX )
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| 12/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/2023, we used Square as a processor for our small business transaction. We run a small XXXX XXXX XXXX XXXX XXXX XXXX . The transaction ( {$20000.00} ) occurred in person via their Tap To Pay option. Accidentally, we charged the transaction to our business card rather than our customer credit card. We tried canceling and issuing a refund, however their app did not let us. Square had blocked and deactivated our account, requesting documentation, with funds to be held for 90 days. We explained that the transaction occurred via tap to pay and there was no documentation/agreement for it at the time. We asked for canceling or full refund of this accidental transaction. After multiple phone calls and emails, the company is unreachable past the basic customer support over phone which is refusing to provide solution, emails seem like automated responses stating the same thing over and over again. Square , Inc has thousands of similar complains for business all over the U.S. We are asking for someone from Square to reach us and to provide solution in the next 30 days, else we will take this to court and social media! Please small business out there be careful when using Square for payment processing.
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| 03/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I had disabled my card on cash app because I noticed a unauthorized transaction for just a {$1.00}. I called the company which was a construction site and they said there was no way it was them. The next day another unauthorized transaction tried to go through for XXXX in NY. So I immediately reported my card stolen. They were sending me a new card. A couple days later, before I even received the card, I enabled my card just for a few mins to send someone {$20.00}, and my card got drained. 3 more transactions to XXXX in NY totaling {$990.00}. I hadn't even received my card yet or even used it. I reported my card stolen again, I got a new account number, new card info and another 2 unauthorized transactions tried to go through but was declined because my card was disabled. I contacted XXXX, they tell me to contact Cash App. Cash App tells me I have to wait till the transactions are no longer pending. I file the dispute and they said they will contact me within 10 days. That was done on XX/XX/XXXX and XXXX. I contacted their support through the Cash App app. They tell me my cases have been escalated and the will notify me through email with a update. I just really need my money back, I live off XXXX.
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| 05/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
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Web |
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I was waiting on money to be deposited from a bank account the bank confirmed that Cash App had taken the money out of the bank account but Cash App kept the money and never deposited into my Cash App account. I have tried on several occassions to work this out with Cash App customer service and they have made it very difficult. They have made me wait for calls from their supervisors on several occassions which either never occurred or in the cases that I received a return phone call, I was told that the money was deposited to my account but they can't show when it was deposited and refuse to give me an explaination as to why that is. I have had them closed the issue without it being resolved claiming that they hadn't heard from me, despite the fact that I was told by customer service to wait for a call/response from a supervisor. I have been given excuse after excuse as to why Cash App won't assist me with this issue, I have even provided Cash App with confirmation from the bank that they took the money and to date I have never received the money and Cash App customer service will hang up on me every time I have tried to call in reference to this issue, this issue has gone unresolved since XXXX.
|
| 11/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Servicemember |
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I started a auto repair business and opened an account with Square to invoice and accept ACH payments and I invoiced my customer for {$1900.00} on XX/XX/XXXX and they paid that day through ACH it cleared on XX/XX/XXXX and once it did I went to transfer it to my bank account and then I received a message saying they needed more information so I resent my ID, Social security card and 3 months of bank statements along with my return policy and they said that was good and they just needed to review and confirm and in the meantime I can still accept payments etc. the next day I received a message saying that I can no longer use there services and my account is frozen and all money in my account will remain with them for 90 days. I tried to refund my customer and it wont allow me to even though the letter states I can. Im just starting my business and now I am unable to purchase materials needed to do the body work for a customer that has already paid.I have called repeatedly and they tell me there is nothing they can do and say someone higher up will call me and no one does. Now they have my phone number flagged so if I call I can only get a automated message so I have to call from different numbers.
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| 08/21/2023 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Account opened as a result of fraud
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Web |
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I received a business debit card from Square issued by XXXX XXXX. I never applied for a Square checking account. To receive a Square debit card, I would need to first open a checking account with them. My credit is frozen so both Square and XXXX would not be able to issue me a new account as I never had a previous account with either entity. It should be on Square to ensure the proper identity of the person opening the account. I called XXXX XXXX to relay the problem of the open checking account with Square and XXXX 's business account debit card but all they could do was to just cancel the debit card and inform Square that the account was likely fraudulent. My issue is that Square opened the checking account without their due diligence of ensuring that the account was not opened fraudulently. Likely the fraudulent Square checking account will be used to falsely charge credit cards so that the scammer can withdraw the cash at a later point. If the credit card charges are investigated, then my name is on the account as the owner and may trigger a police warrant. If feel that Square is trying to capture market share by opening Square accounts and making it too easy to open accounts for scammers.
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| 02/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
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Cash App Unable to withdraw my money.
Historically, Cash App wanted you to use Debit Card to move money between the App and User financial institution. I never had a debit card and have been unable to get my money from this service as it will not transfer to my Credit Union.
I eventually requested a Debit Card just for the purchase of getting my money out of Cash App ; now when I go to use this service " Cash Out '' - I am unable to request this means and now they only want to use a 3rd Party Service ( XXXX ) to link my bank account. I am not interested in sharing my financial institution with XXXX or any other Company I am not familiar with. I have had a XXXX account open for 20 years, no problems. XXXX also easy to use. I only used Cash App to collect from a Customer that requested. I have been able to send money to another Cash user, but have never been able to get my money out of this account and close!! Tried Customer support again yesterday XX/XX/2022, but all they do is tell me to enter Bank Routing Information ( which will go through another company XXXX ). Why cant they mail me a Check or use the Debit Card Information as instructed to me when I opened the account??
Please help!!
|
| 10/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
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Web |
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*Square provided false information in CFBP response to customers and I did not receive any verification information. ( Picture : XXXX ) ** Copy emails to reply to customers and insult customers. ( Picture : XXXX ) XXXX. The account is registered ( deactivated ) in XXXX, and the payment terms of XXXX are applicable. Square binds customers to its XX/XX/XXXX updated payment terms.
XXXX. Your email customer promises to review and release within XXXX days. You broke the contract without any results.
XXXX. The account did not trigger the XXXX items you mentioned ( no customer refunds or disputes occurred ) XXXX. The account was delayed for 2 years. You did not contact the customer to propose a solution midway and deliberately delayed the process. Instead, after complaining to " XXXX '', it will be " permanently retained '' and based on your company 's payment terms XXXX ( it does not indicate that you have this authority ) ( or trigger Article XXXX ) ) Summary : Square Company complained that the manager abused the terms, breached the contract at will, bullied consumers, and deducted customer funds at will. It is hoped that the relevant financial departments will intervene to investigate Square.
|
| 01/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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Square Inc has decided to deactivate my business transaction account on XXXX XXXX with no explanation as to why. In doing this they decided that they would hold money that my clients have paid me for services until XXXX XXXX. The amount that they are holding is {$2000.00}.
This is an illegal method for a financial institution to hold customers funds without my knowledge and approval because they could be using it to reinvest or do other illegal financial transactions.
I am an event center located in XXXX, XXXX. My company used square to process invoices, receive deposits and balances when customers hosts their events. Square required me to provide all state and federal documents verifying that my company is legally setup. The same information is also verifiable on local and national government databases. I also had to provide documentation to verify my identity and residence. There is no policy on Square Inc 's website that says that my company is not a supported business. Nothing says that Square Inc would hold my customers funds for services I provide, for an extended period of time. Square Inc could have just refunded my customer their money and let them pay me through another method.
|
| 09/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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I found a debit card issued by Square Cash ( via XXXX XXXX ) lost on the street. To prevent the owner ( identified as XXXX XXXX, XXXX XXXXXXXX ) from losing their stored balance, I attempted to contact Square Cash to revoke the card. When I did so, however, I found that they not only have no phone number listed on the card itself, but their website says that they only bother to answer the phone during business hours.
Since I have used the Square Cash app in the past, I used the app 's " chat '' feature to contact them directly. They told me that they would not mark the card as lost despite it being in my possession, and that they would take no action whatsoever to protect their customer from being victimized. They then told me that my pointing out this was creating liability on their end was " unproductive, '' refused to escalate my request to their legal team ( despite my providing my bar number as an attorney licensed in Washington, where I live ), and closed the line of communication.
Since this is a financial provider masquerading as a bank refusing to take even the most basic fraud protection steps, I decided that my only option was to report it for enforcement action to the CFPB.
|
| 05/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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|
Web |
Servicemember |
|
On XXXX I made 2 orders from XXXX via Cashapp. There was a pre-authorization hold placed on my account at that time. The order transactions have been fully completed but due to an overcharge on the holds I now have 2 " pending '' transactions on my cashapp account that Cashapp is totally refusing to deal with or handle. They keep telling me to contact the merchant ( XXXX ) which I have done SEVERAL TIMES and have been given proof that the merchant has sent cashapp the codes required to release these holds from my account. Said proof has been given to Cashapp SEVERAL times and they are STILL refusing to release the " pending '' transactions and put the money back into my account. This is an ongoing issue with Cashapp and several thousand customers are having this same exact issue, as proven by complaints with the XXXX and several other agencies. This needs to be handled and Cashapp needs to held accountable for their failure to handle customer complaints, and their failure to properly handle their customer 's money.
Attached to this complaint are screenshots of the conversation ( every one is copy and paste replies from them on the SEVERAL times I have attempted to have them handle this )
|
| 06/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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|
Web |
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On XX/XX/2021, I ordered merchandise and paid for it using the VISA-Cash-App card -Transaction ID - # XXXX ) in the amount of {$5000.00}. The merchant promised to deliver the merchandise to me on XX/XX/2021, and the merchandise was NOT delivered. On XX/XX/2021, I requested a refund from CashApp user XX/XX/XXXX (XX/XX/XXXX Bank, Cash App ID : $ XXXX ) Transaction ID - # XXXX ). The refund request was unanswered.
I contested this transaction with CashApp support team which also went unanswered.
On XX/XX/2021, I sent a certified letter to Cash App Headquarters stating that the transaction need to be investigated for fraud and goods not delivered. My letter was signed for and delivered but I never received an answer.
I then opened a police report, ( case # XXXX ) in the XXXX XXXX XXXX GA. An investigation was done and fraud was found. However CashApp refused to reverse the transaction.
I am requesting that the error be corrected, that all finance and other charges related to the disputed amount be credited to my account, and that I receive an accurate statement.
This is not too much to ask for and should be well within my rights. Please advise on how I can proceed.
Thank you, XXXX XXXX
|
| 11/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
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|
I was the victim of fraud and disputed several transactions with Cash App on XX/XX/XXXX. I have tried on countless occasions to communicate with the support team. After I initiated the disputes and went through the investigations process, I was sent an email letting me know that the disputes were resolved in my favor but access to my cash app account was restricted/deleted and cash app kept the funds that were supposed to come back to me.
On XX/XX/XXXX at XXXX XXXX - {$300.00} withdrawal.
On XX/XX/XXXX at XXXX XXXX - {$300.00} withdrawal.
XX/XX/XXXX at XXXX XXXX - {$300.00} withdrawal.
XX/XX/XXXX at XXXX XXXX - {$100.00} withdrawal.
On XX/XX/XXXX I got email from support letting me know they resolved the disputes in my favor. Email : XXXX XXXX, Your Cash Card dispute claim ( s ) was resolved in your favor and is now complete. A credit has been applied to your Cash App balance and is ready to use.
We appreciate your patience throughout the dispute process.
Cash App Support ref XXXX XXXXXXXX : ref I responded to that email immediately letting them know I could not access the account and after many many emails and I was never able to gain re entry to my account and my funds.
|
| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
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|
I opened an account with Square on XX/XX/XXXX to receive payments from clients and verified all the information requested. When I received a payment from a client, Square held on to my payment and asked me to verify myself which I did using my ID. After successful verification Square kept on holding on to my funds informing me after multiple queries that it was reviewing my account. When I threatened to file a complaint with XXXX and the FTC, Square sent me an email in the afternoon of XX/XX/XXXX, today, stating that the review was done and my account was now active. Of note is that I was never informed that my account was made inactive! Even after the review despite charging me for a same day release of funds Square refused to refund the fees for having held on to my funds for over XXXX days and still refused to release the funds to my verified bank account at close of business today which is set for XXXX XXXX XXXX. In plain words Square has stolen my money and has charged me for a service it did not provide. I want Square to be shut down/ sued by Federal authorities for fraudulent practices. I want my funds released to my verified account immediately and all fees to be refunded.
|
| 08/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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|
I spent {$110.00} at XXXX on XX/XX/2023 on my Cash App card. Money was in the account and I had gotten a direct deposit from my job as well. I had been using the card all through the month. I took a Cash App advance in XXXX. I did not get to use most of it because Cash App took the money. I inquired as to why and was told that they did not pay XXXX from the XX/XX/XXXX transaction. I was not notified of any discrepancy and per my records that transaction had been paid. I called XXXX they had not put forth any extra transaction and stated that XX/XX/XXXX transaction for the amount {$110.00} only. I sent Cash App a service request and was told that the transaction had not been paid so they took it from my balance. This is untrue. They are charging me for the balance and {$1.00} each week in interest which is usury as Texas has a 10 % limit per annum. I paid {$45.00} on the balance today but I do nog owe them the money. I need assistance with them being held accountable for deception. The statement for XXXX doesnt show the Amounts spent for each transaction so included a screen shot of a text notification from Cash App that I receive per each transaction.
Thank you, XXXX XXXX XXXX XXXX
|
| 03/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
In accordance with United States Codes and Federally protected consumer rights these violations are noted and probably more, 1026.13 Billing error resolution.
18 U.S.C S.s.1029 Violation 18 U.S.C c.47 Violation 18 U.S.C S.s. 1030 Violation 18 U.S.C 1644 Violation 47 U.S.C 325 Violation XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( tm ) ALL RIGHTS RESERVED, XXXX It's an Failed transaction i do t Understand I didn't approve the transaction or transfer my funds either your company or XXXX XXXX XXXX XXXX XXXX , XXXX or Both transferred funds to another accounts he or she requested i didnt send it or receive it i was scammed Rights Violated Consumer and Constitutional per U.S. Federal Laws and Regulation implies I also noted I didn't send it I recently talk to Cashapp concerning the funds to the account in question guess its nothing they can really do because the amount in question it's still fraud shouldn't Be possible I had funds in on my Cashapp account when this happened I told them it wasn't me deceptive practices caused me financial harm should get punitive damages for this long process stressful process Cashapp $ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , As XXXX XXXX XXXX show In account
|
| 12/08/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Account opened without my consent or knowledge
|
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Web |
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A bank account was fraudulently opened at Square using my personal contact information including my email address. I found out about this when I received an email notification in XXXX that an account had been opened. I contacted Square support by email and they said they could not provide assistance over email. I called support and they told me a ticket would be created and the issue investigated. They did not follow up with me or resolve the issue and I continued to receive notifications about this account. I called multiple different times over the following months to try and have the issue resolved. In XXXX I was told the issue would be escalated and investigated and then was told that the account would be deactivated. I continued to receive email notifications about bank statements and activity for this account however even after I was told this. I again called and was told it would be investigated but no action was taken and Square did not follow up about this issue.
Despite multiple attempts on my part to have the account that was opened using my personal contact information without my authorization closed or to have my information removed this issue has not been resolved.
|
| 06/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
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|
I ended up misplacing my phone on XXXX XXXX 2023 at XXXX and at XXXX 2 charges came on to my cash app card account that made these transactions to this unknown merchant and I could not access my phone until 2 days after the second charge went through on XX/XX/XXXX at XXXX. Through XXXX XXXX XXXX my phone was declared stolen and an unknown and unauthorized charge was made through my cash app card to another merchant. Once I eventually located my phone on XX/XX/2023 at XXXX, majority of my cash app account funds were gone and I sent in many disputes to get my money back and cash app has declined them all saying the transactions were unauthorized even when I reported the transactions a scam and a fraud since it wasnt actually me who sent the money but an unknown person using my device sent it. The result of my constant disputes and frustration at my lost money cash app has closed my account and I never received my money back. I even sent a request to the merchant who received my money and that merchant declined it. Twice. So cash app has shut down my account for no reason and would not provide me a reason why. I would like my account ( ending in XXXX ) reopened and my money refunded.
|
| 01/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
CashApp has been advertising and steering individuals to sign up for direct deposit with benefits like XXXX-day deposits. Nowhere do they have fine print anywhere on Cash Apps main site that explains they reserve the right to choose which users get to enjoy the feature while advertising to all. I was an individual that was steered to sign up. I receive confirmation from my employee that my direct deposit was finalized on Tuesday XX/XX/2023. Cash App has yet to release my funds and has not provide an individual reason why I was opted out of an early paycheck. Ive reach out to Customer Service multiple times throughout the day and given the same explanation.. Delays happen on occasion. This is why there is a XXXX day time frame. I do understand the inconvenience, but we are not able to process the deposit any faster. If you do not receive your deposit within this time frame, then please reach back out then. CashApp does not advertise that delays tend to happen. This steering, deception should come with a warning label. Ive realize my deposit early from many other banks and have seen physical evidence of this current payroll being immediately deposited into accounts of my co workers.
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I lost my cash app card and had an available balance of over {$400.00} on it. Cash app refuses to give Me access to my funds because I dont know the card number ( even though its lost so I dont have it ) I have verified my name, email address, home address and phone number attached. I even was able to provide a multi authentication code that was sent to my phone number. I was advised to create a new cash app account and they would be able to transfer the funds from the old account to the new account, however after doing so they say they are unable to. There has been purchases made on the account since the card has been lost but cash app refuses to send me a new card, or close the account or even suspend it to prevent additional purchases being made on the card. I have been calling since XX/XX/2022. They refuse to let me speak to a manager to try and resolve and at the end of each call I am advised to call back and speak with the next agent. This is now 5 months and I am unable to get my funds from cashapp My old cash app account that has the funds in it is XXXX XXXXXXXX the phone number associated with it is XXXX the new account is XXXX XXXXXXXX with the email associated XXXX XXXX
|
| 12/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Hello, I have a cash app account and there was sole unauthorized transactions that were made a second time on my account. The first time around i asked them to please issue me a new card and to block any more transactions to be able to be made to the specific merchant that these unauthorized transactions were made to. A few weeks later a few more were made to the same merchant without my authorization and i dont know who is stealing my money. I promptly emailed cash app to let them know and submitted the disputes. A day later they were all denied. I again re submit the disputes and a day later again denied. No real human is going over these disputes or else they would see that they are in fact unauthorized and should have gone out since i had asked to get them blocked. The first time around the disputes were concluded in my favor of course. Now they dont want to help with these and its alot of my money that they stoled. I keep begging them to have a real person look over them but they keeo ignoring me. : ( pelase help. Following are the unauthorized transactions. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 12/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I have a cashapp account and the corresponding debit card. I began receiving notifications XX/XX/2022 that {$50.00} charges to my card were being declined because transactions on my card are turned off. I reported my card as compromised, and requested a new card, as I was advised to by CashApp. I still have not received the replacement card as of today XX/XX/2022. Cashapp provided me with a new 'virtual ' card number until my replacement card arrives, I have not yet used it anywhere.
On XX/XX/2022, after I had cancelled my original debit card, and never used the new virtual card, Cashapp allowed one of the {$50.00} fraudulent transactions to complete. I waited for it to post, disputed it, and have still not received the monies back. I have contacted Cashapp and they will only tell me to contact the merchant, but will not give me the merchants contact information. My case was escalated to a 'manager ' who was no help and would not provide me any contact information for the merchant who is continuously trying to charge my card.
The takeaway is that even if your card is reported as stolen/compromised and deactivated by cashapp they are still paying charges to the old card number.
|
| 10/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received a Cash App XXXX XXXXXXXX card that I did not request via USPS on XX/XX/2022.
A form of my name is printed on the card, along with what appears to be a username for a Cash App account, which I do not have. I believe a fraudulent Cash App account has been opened using my identity to allow criminal mobile phone payment activity to occur. This XXXX XXXX card is a compliment to the mobile app account that was fraudulently opened and I only discovered this because it was sent to my home address. I contacted Cash App Support on XX/XX/2022 at XXXXXXXX XXXX and spoke with a Customer Service Rep regarding this suspected fraudulent activity. During this difficult customer service call ( the rep had problems correctly recording my legal name and email and I did not have the impression of complete understanding of my issue ) I requested that the card and account be closed ASAP. She sent me an email with a link to upload photographs of the Debit Card to begin the process of disabling it, which I submitted on XX/XX/2022 at XXXX XXXX. Nothing was mentioned about disabling the associated fraudulent Cash App mobile phone account so that is one of the reasons I am filing this complaint.
|
| 02/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have a Cash App account. Yesterday I noticed there were two unauthorized electronic funds transfers/ach out of my account. Each transaction was for {$10.00} from XXXX XXXX. I have never done business with a XXXX XXXX. I search for which merchant it could be and a I could find was XXXX XXXX, which is a gym. XXXX XXXX XXXX XXXX XXXX XXXX XXXX since I had surgery several weeks ago. So I have no way to go to a gym. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I didnt authorize any transaction to XXXX XXXX. The company told me they will keep taking out of my checking account and theres a huge annual fee to be taken out via electronic funds transfer. I never authorized this or did business with XXXX XXXX. When I contacted cash app they refused to help me. They said I have to deal with XXXX XXXX. Problem is that when I give XXXX XXXX my name and date of birth they have no member with my name, so they cant help me. This is even more proof that Im the victim of an unauthorized electronic funds transfer. Cash App is violating federal law by refusing to address the unauthorized ach. They wont even let me fill out a form, nor will they block XXXX XXXXXXXX from future unauthorized debits.
|
| 05/17/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
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There was 6 unauthorized purchases on XX/XX/XXXX in 2 XXXX XXXX in XXXX and XXXX Arkansas. My card was not present and I never authorized any purchases at your stores. I dont even understand how a purchase is made at a gas station without a card present.
1 : {$140.00} XXXX XXXX at XXXXXXXX XXXX in XXXX arkansas unauthorized purchase 2 : {$140.00} XXXX XXXX at XXXXXXXX XXXX in XXXX arkansas unauthorized purchase 3 : {$140.00} XXXX XXXX at XXXXXXXX XXXX in XXXX arkansas unauthorized purchase 4 : {$140.00} XXXX XXXX at XXXXXXXX XXXX in XXXX Arkansas unauthorized purchase 5 : {$140.00} XXXX XXXX at XXXX XXXX in XXXX Arkansas unauthorized purchase 6 : {$140.00} XXXX XXXX at XXXXXXXX XXXX in XXXX arkansas unauthorized purchase These are all fraudulent charges being made at XXXX without my card being present.
Cash app says my card was not present and yet XXXX says my card was swiped. Cash app is refusing to refund the fraudulent charges. I tried stopping these charges while they was pending and cash app said I couldnt I had to wait for them to pay before they could do anything and now they say I approved them.I did not approve any of these charges. I dont even live in arkansas XXXX
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| 03/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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XX/XX/2823 I deposited a check from XXXX XXXX stating that i just needed to deposit to the money was online called the bank that the check was drawn off of they stated it was not fraud so i deposited it the bank cleared it Then they Told me if I didn't send money back to them that they were going to be able to help me again.. On XX/XX/XXXX received another check deposit it again was told to send money back to them but this time it was if I didn't They were gon na come after me So of course I send the money back to the person ... A few days later my bank realized that these were altered checks... Bringing my account negative I am now - {$6100.00}.
I am a XXXX mom of XXXX children who is leaving a domestic violent situation when you hear those things as a victim you tend to get intodier fighter flight mode I thought I was doing the right thing turns out it was a scam cash up ended up getting Then paid The money I sent to them but now I am struggling to get the money back to put back into my bank account and since then my bank account has taken my Washington State tax retuand apply it towards my negative account this is not fair and I'm getting daily charges and I can not afford it
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| 03/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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On Friday XX/XX/XXXX, i filed for a instant transfer of funds from square to be sent to my banking account about XXXXXXXX XXXX. The funds have not shown up in my us bank account. I called the bank on Monday morning. they verified they can not find the funds or any sign of the transfer. i called square Monday morning and got the run around i should wait another day and was then hung up on. i called the bank Tuesday XXXX funds still not been transferred. i called square back and they started this mess that i need a letter from my bank saying they have not seen the funds before square would look for the transfer tracking id and even attempt to find my funds. i talked to a manager there. and got the same run around and was offered some free processing for my trouble. which they did not grand to me upon checking my night time transfer. now i am down to filing this complaint while i wait for my bank to send me a letter so square can find my transfer that they have loss. they refused during every step of the call to even attempt to look for the transfer until i can get a letter. and even told me once i provide a letter it will be 2 to 3 days before they could find the missing transfer.
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| 07/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Closing your account
- Company closed your account
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Web |
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I called cash app card about them closing my XXXX child account through my cash card account for no good reason other then they didn't like that I put a complaint against a company that I paid money too and did not receive products clothing I kept contacting cash app but they say they would always help but didn't do anything to investigate they are out of country customer service they are not based in the United States so they don't care to help us recover money from fraudulent online scamers that you send money through cash app and don't receive products so I ended up helping get my refund back without the help of cash app they didn't like that so they closed my account because I put a complaint to your consumer complaint and recently they closed my account because of my XXXX child account closing so I contacting them with no help in why my account was closed these big cash app account cards have too much rights to close our account for no reason I asked them to give me reason no response same information like before that I violated their app I asked them again what and show me on my activities that so called violations they are upset that I put a complaint on your website
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| 11/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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My cash app account was closed as of today Wednesday, XX/XX/2022 I noticed my cash app account was closed when I tried to send my son {$15.00} for gas to get home I immediately contacted cash app support via chat and ask why is my account closed? The cash app bought stated due to adult activity. My uncle that is currently living in California sent me money for me and my mom to go on a spa date on my vacation. My uncle has a language barrier and understood what and why I Who wants it the money for because in our country we dont have day spas. With that being said that would be the transaction that cash app falsely accused me of and came to the conclusion of adult activities. although theres no consistent activities associated with that specific transaction that would determine adult activities.I asked the cash bot What specific transaction or activities was indicated In my account being adult manner nothing was said further or no evidence was Shown indicating why this action was made on my account. No investigation was even started until I reached out to the support team.it was super inconvenient to both me and my son seeing that this is more of the reason why we use cash app.
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| 12/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/2023 - A bank impersonator entered all three accounts, added mobile deposits, and processed through not from my phone. 2. Moved payments from all accounts to the account attached to my cash app account. 3. Deposited into my cash app account in the amount of {$1200.00}. 4. Withdrew {$1200.00} and sent it to XXXX XXXX ( $ XXXX ). Cash app support keeps giving multiple questions from different Bot chatters. Each Bot Rep keeps denying my claim for not answering their questions. I have answered the questions in the order I received them. I keep getting the following general message in my email. Hello, my name is XXXX, and I am your Cash App Account Specialist. Thank you for providing that information. We compared the transaction you brought to our attention with your account history. Based on the information you provided, our investigation led us to determine that this transaction ( s ) was authorized by you or someone authorized to use your credentials, and no error occurred. As a result, your claim has been denied and closed.
Desired settlement : Refund : Report to XXXX XXXX that I did not authorize the charge, which was FRAUD.
Money paid to business XXXX XXXX : XXXX
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| 01/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American |
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XX/XX/XXXX was my birthday, my son XXXX gave me {$500.00} and my Husband gave me {$100.00} total of {$600.00}, in the same day at XXXX I contacted Cash App cashing my money to my bank account normaly it takes two to three days, when i checked my bank account the money was not there, then I checked my cash app acount and found out they transefer my money to XXXX debit and that person paid cash app fees of {$9.00}, then I contact Cash App to let them know that I did not casp up my monry to this person with XXXX debit and myself I don't have XXXX and also I let them know that you have my account, my bank information, my name, my address, my phone, They keep telling me that I autorized the transcation that they investigated, now I asked them to give me that person information they could not provide me with the informations they keep teeling that the transction was autorized, I know for sure You not do cash App transction without having cas App account, why they refuse to provide with necesary information????, I contacted XXXX same responseXXXX XXXX give your information, I'm a XXXX XXXX XXXX living in fix income I don't see why I will autorized unknow person to cash my money?
|
| 08/31/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Sent card you never applied for
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Web |
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Earlier this year ( maybe XX/XX/2022 ) I received a Cash App Debit Visa card with my name, a debit card number, a CVV number and an expiration date. I called the company and advised that I did not open this account nor did I apply for this card. The Cash App representative confirmed that the did use my actual address but provided a different email address. The Cash App representative send me an email requesting the following information : " From : Cash Support XXXX Date : XX/XX/2022 at XXXX XXXX XXXX To : XXXX Subject : Inbound Voice General Questions [ XXXX XXXX XXXX XXXX XXXX ] Hi XXXX XXXX Thank you for letting us know you received a Cash Card that you did not order.
In order to disable the card, we need the following : 1. Your Full Legal Name ( first and last ) 2. The name listed on the Cash Card you received 3. Has anyone previously lived at this address?
4. Please use this link to securely share the front and back images of the card : https : XXXX.
We will use this information to disable it.
ref : XXXX : ref '' I hope the individual I spoke with was actually a true representative of the company because I did provide the answers to the aforementioned email.
|
| 05/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
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- Problem with customer service
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Web |
Older American |
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I have filed my tax return with XXXX XXXX for the years of XXXX, XXXX. This year they turned it over to Cash App Taxes, so I filed my XXXX return with Cash App Taxes on XX/XX/XXXX. They gave me the option to have my refund deposited with Cash App, with whom I have an account which I have used in the past. The terms of service for Cash App Taxes states that you must have an account with Cash App to file taxes with Cash App Taxes. The account number on my Federal and State Returns is : Routing XXXX Acct : XXXX ( the same number on my Cash App Acct. ) My Federal Refund was sent to that account with Cash App in the amount of {$740.00}. on XX/XX/XXXX and Cash App returned the amount back to the originator. That meant I had to wait another week to receive a paper check. Now my State Refund in the amount of {$2000.00}. was sent to that account on XX/XX/XXXX and again Cash App returned the amount back to the originator. I have talked to customer service over the phone and have communicated via email so many times, I have lost count. They just keep saying I have to submit a photo with my drivers license in the photo, front and back, which I have done twice. Still no explanation.
|
| 12/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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|
Web |
Older American |
|
I received an email on XXXX XXXX : XXXX XXXX XXXX, Thank you for cooperating in our investigation of your Square account. As a result of our investigation, we have decided to reverse the offset that resulted in a debit to your Square account on XX/XX/2023. As a result, you will receive a credit for {$920.00} on your Square account by the end of the day.
XXXX XXXX : Even though, I'm sending this email, I am still following up with the recovery team today to check on the status of the balance transferring into your account and as soon as I hear back from them, I will call or send an email to you.
Ive escalated this over to our Account Services team, who will review your account. They will be in contact in the next 1 - 2 business days via email, so keep an eye on your inbox.
The quickest way to get this sorted out is to reply directly to the email sent to your address associated with your Square Account.
That is the last I have heard from them.
I had an {$800.00} tranaction and they took it, then returned it to my account but it has not been deposited to my bank account. They owe me {$770.00}, I just really need my money. This tranaction was made on XXXX XXXX, XXXX.
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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On XX/XX/XXXX, fake cashapp emails and texts were created by scammer XXXX XXXX to steal money from me. The emails and texts had similar messages explaining that there is another cashapp account by the name of XXXX XXXX that is trying to send me money, and I had to pay a sizable acceptance fee to accept it. I was a little suspicious until she messaged me confirming she is indeed trying to send me money for apparently no other reason besides " wanting to help me out. '' She was a newly acquired XXXX friend but I foolishly still trusted her. She managed to get me to send money to a team of scammers who I thought was going to resolve this issue of acceptance fee rejection that she claimed to be receiving. As well as using the fake cashapp account to send me false verifications of rejected payment attempts to my number to back up her lies. That way, she can continue to pocket all money sent. She also used another number to impersonate her own accountant. She managed to steal XXXX and even impersonated the FBI using the same number as the fake accountant when I threatened to report her to the FBI. I eventually did and reported all the evidence I had to them and CID as well.
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| 02/10/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I was the victim of fraud and disputed several transactions with Cash App on XX/XX/XXXX. I have tried on countless occasions to communicate with the support team. After I initiated the disputes and went through the investigations process, I was sent an email letting me know that the disputes were resolved in my favor but access to my cash app account was restricted/deleted and cash app kept the funds that were supposed to come back to me. On XX/XX/XXXX at XXXX XXXX - {$300.00} withdrawal. On XX/XX/XXXX at XXXX XXXX - {$300.00} withdrawal. XX/XX/XXXX at XXXX XXXX - {$300.00} withdrawal. XX/XX/XXXX at XXXX XXXX - {$100.00} withdrawal. On XX/XX/XXXX I got email from support letting me know they resolved the disputes in my favor. Email : XXXX XXXX, Your Cash Card dispute claim ( XXXX ) was resolved in your favor and is now complete. A credit has been applied to your Cash App balance and is ready to use. We appreciate your patience throughout the dispute process. Cash App Support ref : XXXX : ref I responded to that email immediately letting them know I could not access the account and after many many emails and I was never able to gain re entry to my account and my funds.
|
| 05/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Confusing or misleading advertising or marketing
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Web |
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I made a charge of {$20.00} on XX/XX/22 at XXXX on the XXXX XXXX XXXX website using my XXXX XXXX. At the time, I had selected a 'boost ' for 5 % back on online orders at XXXX XXXX XXXX. The boost showed as 'expiring now ' and was still attached to my card. I immediately knew there was an issue when the charge authorized because I didn't get notified that my boost had been applied. I contacted support right away. The first agent told me that I didn't have the boost selected before I made the charge. I wrote back and another agent provided boiler plate information about looking at a boost 's expiration date. I asked to escalate to a manager who in turn reviewed my chat and said could not offer anything further. I indicated that I would be filing this complaint.
I am owed the 5 % on my purchase. The boost was still clearly attached to the card. I attempted to take a screenshot because I thought the wording was odd ; however, the app prohibited me from taking a screenshot. If the boost was indeed expired, it should have no longer been attached to my card or at a minimum, said 'expired '. It's reasonable to assume 'expiring now ' means it is still valid. I feel deceived.
|
| 07/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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I tried to make an atm withdraw with my Cashapp debt card yesterday on XXXX/XXXX/23 at XXXX in the amount of XXXX the atm said " request exceeds daily limit on the screen, as well as printed on the receipt, and no money was dispensed. I immediately checked my cashapp account, where i saw that the amount of XXXX was taken from my account. I called cashapp customer support to file a claim, where i was told that the customer support representative could see that it was a fault in the atm, and that my money would be refunded by the end of the day on XX/XX/23. i asked for a case number in case i had to call back in the morning if the funds were not back in my account, to which she gave me a fake case number. no funds were ever deposited back into my account. today, XX/XX/23 i have spoken with three or four other customer service representatives about this matter, all of which had contradicting information to give me. one representative hung up on me, all representatives refused to allow me to speak with a manager. i have done extensive research into the matter to see if this is a common issue, to which i found an overwhelming amount of complaints regarding similar issues.
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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For the last XXXX months, despite several efforts and trying to communicate with CashApp, I have had CashApp customers calling me regarding fraudulent charges to their Cash cards.
My online store is called XXXX. The fake merchant is using a similar name, " XXXX XXXX XXXX XXXX '' to create fraudulent charges, so because my physical address is XXXX, XXXX, when people XXXX " XXXX XXXX XXXX XXXX '' they are coming across my business, contacting me, and requesting their money to be reimbursed.
CashApp obviously has a security breach because one customer canceled his card, received a new one, and the infamous " XXXX XXXX XXXX XXXX '' struck yet again. CashApp is not protecting their customers ' privacy, and there has been absolutely no resolve because CashApp continues to allow this fake merchant to process payments. Surely there is a merchant account connected to this fake merchant, so the fake merchant should have been tracked by now.
I am asking for your assistance with this matter because, as a small ecommerce business owner, this is taking time away from my full time job as well as taking concentration away from my online store and smearing my business name.
|
| 11/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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|
Web |
Servicemember |
|
Several months ago I got a new phone number. Shortly after I got a newer cell phone. Since it was new to me I had to log into my apps for the first time on my new phone, including CashApp. When I attempted to log in with my phone number, it logged me into the person 's CashApp account who had my number in the past, a person I did not know. I contacted CashApp to straighten it out. I was shocked at how easy it was for me to sign into the other person 's account through no fault of my own. It took the agent I was chatting with several times for them to understand what had happened. They even addressed me by the other person 's name which added to my frustration. A few days later I was using CashApp and a screen appeared telling me my account was closed for terms of use violations and they wouldn't tell me why it was closed. I have tried several times to reopen my account and I've reached out to cashapp but I believe they are punishing me for making work for them but none of this was my fault. I am literally the victim here and cashapp made it worse. They should open my account for me. I am a small business owner and I rely on cashapp for several customers. Thank you.
|
| 12/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
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On the morning of XX/XX/XXXX I sent XXXX dollars to a Cash App user $ XXXX mistakenly. I meant to send it to $ XXXX and I did send it again to the correct person a few minutes later. Clearly the similarities in the names is what caused the confusion but I immediately let Cash App know about my mistake and they asked a few questions but actually never did anything about it. They said I had to send a refund request to the user who got my money even though this person is a stranger and basically I had to wait for them. This did not sit well with me and I heard from them again when they said they wouldn't do anything else. I read their Terms of Service and this person has 15 days to claim the funds so on the XXXX day I reminded them of that and within minutes I now had a REFUND denied message from the user that got my money. I sent them a cash request for the XXXX dollars with a note saying I sent it by accident and it has been ignored.
Cash Apps Terms of Service Part V Peer to Peer Payments, Section XXXX Invalid XXXX Payments gives them total permission to reverse this payment and return my funds but they have not. I can not afford to lose XXXX dollars. Please help.
|
| 11/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
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Web |
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On XX/XX/2022, I sent my son {$25.00} via CashApp, which he never received. It was sent to his original account linked to his old telephone number. His phone number was changed but he still had access to his Cash App account up until he had his phone replaced and had to reinstall the app. During this time, I sent him {$25.00} he never received because both his phone and new telephone number was not linked to his old account. I tried to resolve this since I was the sender and he tried to resolve this since he was the intended receiver. We have both been unsuccessful with their steps for verifying his identity. They have essentially told me that there is nothing they can do on my end and suggested he create another account without any investigation or transfer of monies to his new account. Meanwhile, my money is sitting in his virtual account. There is no live person to speak with and I have chatted with several assistants and have even asked to escalate my issue but they refuse and have closed all chat sessions with me.
We have taken every step or recommendation they've asked and each step or recommendation has led to nowhere except back into another chat session.
|
| 10/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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|
Web |
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I opened a business account ( using company email XXXX ) in XX/XX/XXXX in order to allow customers to pay for carrier services quickly since we are a small business and can not afford a XXXX net terms. Recently I was asked for more information about our business and to verify my identity. We had already processed 10 invoices and received those payments. All information was submitted including my Drivers License, Self Picture. On XX/XX/XXXX I was notified that my account was deactivated without explanation and funds held by Square until XX/XX/XXXX. I called and was advised that i could refund funds and make other arrangements with my customer because the Square decision was final.
It has now been seven days since I have attempted to refund my client the funds. They haven't received the funds. This appears to be a consistent compliant since 100s of complaints with the same issues has been posted with the XXXX I agree with another complaint that this is a systemic and deliberate practice to achieve an interest free loan or maybe even steal funds from customers. I would like proof that my personal information has been destroyed and immediate release of my {$1300.00}.
|
| 06/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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|
Web |
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|
Hi, on XX/XX/23 my card was fraudulently used. I called square to notify them on my funds being taken and started a dispute. I was asked several questions one being, was my card in my possession at the time of the the transaction. I stated yes, I was in California at the time. XXXX transactions were taken out of my account from a XXXX XXXX XXXX in New York. A short time later i was told my request for the funds would not be returned because the card was in my possession.
I asked could I have information about the transaction and I was told they did not have any of the details besides the name. I asked if they could please do an investigation and I was told no, they go by XXXX XXXX rules and no investigation can be done. I even tried to ask who would spend that much money at a XXXX store in New York and they still gave me the same response. I know if a proper investigation I was done they would see that was not the person who used my card. I also find it strange that a short while after I was give a loan from square for close to the same amount that was stolen. There are all types of scams these days like copying cards ect.
Please help me with this matter thank
|
| 04/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I am writing to request your assistance in resolving an issue regarding a {$200.00} transfer made through Cash App to my XXXX XXXX account on XXXX XXXX XXXX I have encountered difficulties in tracking the funds, as both Cash App and XXXX XXXX deny having received them.
According to my Cash App statement, the transfer to my XXXX XXXX account ( XXXX ) was completed on XXXX XXXX XXXX. However, upon reviewing my XXXX XXXX statements, there is no record of a {$200.00} deposit. I have contacted both Cash App and XXXX XXXX to resolve the issue, but both parties maintain that they do not have the funds in question.
I am requesting the Consumer Financial Protection Bureau 's intervention to help me track down the missing {$200.00} and ensure its proper deposit into my XXXXXXXX XXXXk account. Please find attached my Cash App and XXXX XXXX statements, which substantiate my claims. I hope that your involvement can expedite the resolution of this issue and help me recover the missing funds.
I appreciate your attention to this matter and look forward to your prompt response. Please do not hesitate to contact me if you require any additional information or documentation.
|
| 12/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
This happened durung covid about XX/XX/2020. I has just deposited my unemployment back pay check of apx XXXX in my cash app acct and my account greyee out and closed. No info. Was given and i couldnt open a chat or do anything on the acct because it was all greyed out. So i qwnt to XXXX and searched caah app help and in the 1st poaition was caah app helpline XXXX so i called the numbw we and the guy said yea he cpuld help. Instructed me to push some things on my phone and i did and then all my money drained out and the guy hung up. I called bacl ans they calles me a XXXX XXXX and humg up again. So i contacted cash app through the app and they said sorry too bad. Couldnt give me an explaination why they closes it i. The first place, and why they didnt stop it. I constantly has transactions qhere someone qpuls bw sendinf me monwy and thwy qpuls " block it for my protection* and i qould havw ro jump thepugh hoops ro get my monwy but a foriener depleting my closed acct. Didnt gwt their attention to stop that. How did they know how to get in the acct? How did rhwy get the first spot on XXXX? Why cpuldnt they reverse that transaction? They didbt give mw any answers.
|
| 08/09/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
|
XX/XX/22 received a CASHAPP XXXX in the mail unsolicited. This is my XXXX one. I have reached out to CASHAPP the other times and they continue to come. I have gotten no where with my previous calls. I asked to speak to a XXXX, and they said they have no control over this, and can not talk to me since I do not have an account. I disagree. CASHAPP/Block sends it to my address, with my name on it. Need to have better oversight.
I have not activated the cards, and have at least 3 reports to the FTC, and credit warnings activate with credit bureaus.
Someone tried applying for unemployment benefits over a year ago and I rejected it, since I did not need them. Been working at same company for almost 38 years.
XXXX send me cards, and I reported them.
Someone tried opening accounts from XXXX and XXXX XXXX. Both companies were contacted. I never applied to any of these companies or did business with them ( except XXXX for a couple months when they took over an investment account from XXXX XXXX over 15 years ago ). I did not get anything else from them after reporting. But CASHAPP continues to be a sucker to the scumbags out there trying to take the criminal way out.
|
| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
On XX/XX/2022, my CashApp account was compromised and the scammer withdrew {$300.00} from my XXXX XXXX XXXXXXXX checking account which was linked to my CashApp. The scammer used this money to buy XXXX, attempted to send it to an unknown person ( which failed twice ) then sent it to someone else ( also unknown to me ). They then tried to withdraw additional amounts which were all blocked ( {$700.00} attempted three times, then {$350.00} attempted once ).
On XX/XX/XXXX I noticed the fraudulent activity when paying off my credit cards and called my bank to report my identity had been stolen and explain what happened. XXXX XXXX XXXX issued a temporary credit for the missing {$300.00} on XX/XX/2022.
Today on XX/XX/2022, I received a followup letter from XXXX XXXX XXXX stating that the fraud claim had been denied and the {$300.00} credit would be removed on XX/XX/2022. The reason provided by XXXX XXXX XXXX is quoted as " Cash App provided documentation showing the transaction is valid, and weve included it for your records. '' I plan to pursue CashApp to recover the stolen money but wanted to file the complaint first to inform them that this step has been done.
|
| 06/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
In short, Cash App says they issued a refund through an Electronic Funds Transfer - Date and Time : XX/XX/22 at XXXX PDT - Amount : {$200.00} - Sent to a card ending in : XXXX I talked to my Credit Union XXXX XXXX XXXX XXXX XXXX XXXX XXXX several times and they said the EFT was never received so they will not open a case to investigate the issue. In other words, both Cash App and XXXX XXXX XXXX XXXX XXXX are refusing to do anything to resolve the issue and I am out {$200.00}. I attached emails to and from Cash App to document the issue. I am unable to provide the name of more than one company in this complaint so I included Cash App. It seems reasonable to expect that XXXX XXXX XXXX XXXX XXXX can be more helpful in resolving the situation. Please let me know if you want that account number.
This is the 3rd time I submitted this same complaint and it has been closed twice because, " Some of the data provided indicates that someone other than you may have submitted the complaint. I called several times and spoke to a supervisor who said there is no way to know what the issue is and to file a third time. I have contacted the CFPB Ombudsman regarding this issue.
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| 12/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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Back in XXXX my wallet and my cell phone were stolen out of my car along with other things. All of my private information was on my phone and they were able to create a fraudulent XXXX account in my name which has already been shut down. However I noticed back in the beginning of XXXX that there were some transfers to that account that I didn't make. The first transfer was on XX/XX/XXXX for the amount of {$390.00} and the other was the next day XX/XX/XXXX for the amount of {$99.00}. as soon as I noticed the charges I submitted a dispute with Cash app for both charges on XX/XX/XXXX and they denied both disputes. When I asked for documentation on why my disputes we're denied they sent me a form that shows what the charges were for and the amount of the charges but no info explaining how I would be liable for the unauthorized charges that were made fraudulently on my account. I have since then opened another dispute on the same charges and have contacted an attorney and contacted cash app support on multiple occasions and they are refusing to issue the refunds which I am entitled to according to regulation E. I've attached all of my supporting documents as well.
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| 10/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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I purchased cleaning services from a woman and her company. She had great online reviews at the time. Her method of payment was cash app and her company name was affiliated as such. So I paid for services. She started the process and then claimed to have had to leave and never came back. I have tried repeatedly to reschedule over the last couple of months but she never showed up. She then scheduled to come and while I was out she came by and told my son I said she could get her supplies. Took her stuff and mine and once again never returned or provided services. I contacted cash app and they wont do anything. I contacted merchant and she said she would refund me some money and wont respond anymore. This was fraud. I have the web receipts where she changed her name. I have messages. And believe she tried to break into my home as she knew my garage code and had my garage door opener. Cash app takes no responsibility and offers no investigation or resolve so XXXX XXXX can continue to scam other people. I have been trying recover my funds. There are more messages as well but this is her admission of never providing services, timeline and admission of owing money
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| 06/01/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Servicemember |
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I don't need them to know about my issue. I've tried to tell them numerous times. They don't care. This involves a fraudulent charge. Potentially internally to Cash App kinda fraud.
I guess I'll tell it 1 more time.
There was a fraudulent gas station transaction on XX/XX/2023. 102 days ago. I was told it was an authorization hold and XXXX canceled it, returned my {$4.00} ( that did actually happen ) but they completely ignored the fact that a pending charge holds the amount in question from your available balance. So I technically still have it but I don't see it and can't spend it.
All of my attempts to resolve this we're ignored as if I'm a silly ignorant person. I have sent screenshots. Chatted with " support '' over 40 times. Called the XXXX # and everyone there seems to blow it off and won't even confirm they see the same on their end. Its extremely frustrating to have to go to such extremes for such a petty amount. I wonder how many others are experiencing this and not reporting it.
Oh their policy states that the maximum time a transaction should be pending is 10 days. Again... it's been 102 days today. Please help resolve this fairly. Thank you!
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| 07/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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|
Web |
Servicemember |
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Our organization XXXX XXXX XXXX DBA XXXX XXXX XXXX is a 501C nonprofit organization and every year, we hosted a beauty pageant event to promote and empower women around the world. In order to participate in our pageant, a contestant must pay a {$2000.00} USD entrance fees or a {$500.00} application deposit. The entrance fees cover the cost of foods and hotel for the contestant during the pageant week. Everytime we received the payment from the contestant, Square hold our money and will not release the funds until we provide an invoice to Square. We are not a retailer and there are no invoice to provide to them. Everytime we failed to provide the invoice, they closed our account and keep our money until they are done with their investigation.
Our website host is XXXX which is also owned by Square therefore all the payment must go through them. If we want to use XXXX, Square will charge us an upgrade fees in the amount of {$25.00} per month in order for us to use XXXX. We are a nonprofit organization, we dont have money to pay for extra fees. I need Square to stop asking me to provide unrealistic invoice. Everything is black and white on our website : XXXX
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| 02/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/2023 at XXXX XXXX and XXXX XXXX a friend sent me {$310.00} and {$85.00} via cash app. The {$85.00} transaction is showing as " pending '' and the {$310.00} payment is not appearing on my end at all. Cash App support says " We're aware of a connection issue that is affecting multiple features of the app, including logins, sign ups, and person to person payments. Please do not retry your payments while we work on a fix. For updates, please visit status.cash.app. '' There is no timeline for when the problem will be resolved. When I asked for further support I received the message " I'll get you to someone who can help. This may take a few hours, but you don't have to wait. We'll notify you when they reply. '' Cash App was aware of the issue, but made no attempt to notify anyone of the issue, instead I had to navigate through the support menu to see that anything was awry. I feel Cash App should have a duty to notify people that money being sent may not be received as normal, and could have stated so upon opening the app, when attempting to send money, or through a push notification. I had to select an option to be notified when the issue was fixed.
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| 08/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
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Web |
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I ran a transaction on my customers card, no problem, but due to problems getting parts due to the supply chain issue the customer got angry and did a chargeback for XXXX dollars. The bank ruled against my customer and in my favor, my customer sent me a copy of the letter he received from his bank stating they ruled against him, I sent you Square a copy of that letter three times and you are refusing to acknowledge it stating that the bank ruled in the customers favor, when we ask you for confirmation of that byway of either a letter or e-mail transcript from the bank you have refused every time.
Your dispute team has suggested to recharge my customer card so you can fraudulently keep the fraudulent balance of XXXX dollars on my account. You also suggested that I take legal action against my customer to get the money WHAT?? What drugs are you on? To demand that I do any such thing to my client who has as well spoken to you and verified that his bank ruled against him. Therefore, after many attempts to resolve this matter you continue to refuse to clear that fraudulent balance off my account leaving me no alternative but to take legal action against you.
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| 05/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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Cash app " powered by XXXXXXXX XXXX '' has claimed they had some technical issues that caued an issue with my account. I was never notified of the issue. I made purchases in between the dates of XX/XX/XXXX and XXXX XXXX. I do not know how many of these purchases are affected by their " techincal issue ''. So far roughly {$150.00} has been taken out of my account for " updated charges ''. The funds were taken on the day I made purchases and holds were also placed on my account which took about 3 months to go back onto my card.
Again, I have no idea how many transactions are affected and Cash app has not and will not provide any information to back their claims. I do see that Cash App canceled payments but I do not know when and the amounts are not the same amounts.
I am classified as extremely low income, the {$150.00} they have taken has caused great issues for my family. I do not know what else to do because Cash App continues to claim they can do this and that their accounting is correct. Again, I do not know how many times or how many transactions were canceled and how much more money they will take from my account, I dont know when this will stop.
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| 06/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
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Web |
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On Friday XX/XX/XXXX I sent bitcoin as a payment through cash app. I paid extra for rush services. This is usually received within XXXX mins. A few hours later it was still not received I follow the link to the block chain and it stated Transaction not found I tried reaching out through their chat system only to go in circles after typing agent they said one would be in touch with me. I happen to see the messag pop up a few hours later and immediately responded and was told shed have a specialist get back to me. I reached about XXXX more time through the chat Over the next 3 days and havent received a response since the would told me shed have a specialist get in touch with me. I have also been calling I made XXXX calls each time it told me to use the chat for immediate assistance or press 1 for a call back. After hitting 1 and waiting a few more hours my phone would ring with a California number and each time it would say we are sorry you missed our call please call back and an agent will return your call then disconnect the call. I would just like my money back if the cant proceed with my transaction nbut there is no way to speak or chat with anyone.
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| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
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|
Web |
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XXXX XXXX I was told today would be the the day I would find out why square has been holding my funds since. XXXX XXXX. I keep getting customer service who say theyre escalating the case. Still not sure what that means? Not sure whats being reviewed? I have answered questions regarding change of account information that I changed by square via phone.
No one reached out to me, I called square 3 times on XXXX XXXX. I finally received after escalating the account, It will be another 3-5 business days for review team to get back to me. No one has gotten back to me in 21 days as to what exactly is going on in my account. I have multiple calls and emails stating my concern. Square is holding estimate of {$8000.00} of my funds, I have had no access or answers where my money is? I have a family and employees. To hold someone income like this is completely disheartened and downright unfair. Ive been a customer for 5 years and never felt treated so unfairly in a situation. Unfortunately its come to where Im going to have to take legal steps to finally get to the bottom of why square has been holding my fund for 21 days with no explanation by their review team.
|
| 01/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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|
Web |
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Payment was Sent on XX/XX/XXXX around XXXX PM. The merchandise agreed upon by both parties was not shipped. The seller relisted the item for sale on XX/XX/XXXX at XXXX PM. The seller insists they have shipped the merchandise but refuses to provide a tracking number. Contact with the seller remained until XX/XX/XXXX when the seller blocked the buyer from further contact. A refund was requested from merchant address " XXXX, CA '' on XX/XX/XXXX. Buyer has received no response from the merchant as of XX/XX/XXXX. Started dispute with XXXX XXXX on XX/XX/XXXX for {$400.00} with the reason of goods/services not received. XXXX XXXX requested no further information or supporting documentation from the claim filer. As of XX/XX/XXXX the dispute was updated and officially denied. On XX/XX/XXXX the dispute filer called the XXXX XXXX support line and inquired about appealing the ruling of said claim. XXXXupport said all rulings were final and the buyer would have to contact the merchant directly. A refund from the merchant address " XXXX, CA '' was already requested on XX/XX/XXXX. The merchant declined a refund as of XX/XX/XXXX. CFPB complaint filed on XX/XX/XXXX
|
| 05/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
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On XX/XX/2023 I reached out to XXXX, to get information on why my balance on my cash app card was being decreased when I had not made any recent purchases. XXXX, in the billing department at XXXX, told me cash app representatives had sent emails to their company on XX/XX/2023 saying their was an error with their ( cash app 's ) payment processor that resulted in replicate deductions from the consumers accounts that made purchases at XXXX. XXXX looked in the system at XXXX and told me cash app had erroneously taken one or more of my refunds for returns from them. I have reached out to representatives at cash app, via the app and by phone, to return my {$39.00} to my account balance. XXXX or XXXX, I couldn't understand her, has refused to issue a refund even though she admitted their was an error with their payment processor between XX/XX/2023 and XX/XX/2023. I told her that I had spoken to XXXX at XXXX and they could see duplicate transactions in their system. She kept reading her script as I informed her that my account was now short and I had to meet my first of the month responsibilities. She was not moved by my requests to return the {$39.00}.
|
| 11/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
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My concern is with BLOCK, the company responsible for CASH APP. I have determined that my personal financial data is being held hostage by their software. I should be able to connect cash app with XXXXXXXX XXXX XXXX XXXX XXXX XXXX, or other XXXX XXXX software. I am certain that if I started a class action lawsuit, other organizations such as XXXX, XXXX, and various banks with financial management software would join. It should not have to come to that. As far as I know, there is no other organization that traps consumer financial data in this way. Yes, it is possible to go to the Cash app website, download a data file and then hopefully upload it into some other software, but the process should not be unduly difficult in this way. There is on mandated standard data format for personal transactions. Thousands of banks participate in the PLAID data verification system, but CASH APP is notoriously absent. If BLOCK is going to be allowed to function like a bank, they should be expected to give people easy access to their personal transaction data like other similar organizations.
These are the types of issues that the CFPB should be involved in.
|
| 05/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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Yesterday, I had {$2.00} in my Cashapp account, and my roommate sent me two separate payments of {$88.00} and {$150.00} for her part of our bills. When I checked my account last night, there was only {$80.00} in my account. I reached out to customer service to ask what happened and they said that there was a " technical error '' from XX/XX/XXXX to XX/XX/XXXX that purchases I had made at XXXX hadn't processed so they had reimbursed the company. In that time, I never received a single notification that there was an issue or I would not have made more purchases. On my statement, it says my purchases were complete. When I reported this, customer service all but told me it was my fault for not paying closer attention to my account and to go to XXXX, even though the " technical error '' had nothing to do with me or my finances. I am being punished for a problem on their end that I should have, at the very least, been notified of. Those purchases happened days, even WEEKS, apart, and I wasn't told at all that there was a problem. The money they took wasn't mine to give, and now I have to reimburse my roommate out of my own pocket for their mistake.
|
| 07/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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Signed in to Cash App to receive payment. When notified via email that payment was received Cash App requested upgrade of app type to business account and requested verification and transfer of funds out to which they said would immediately be credited back. As soon as the verification transaction was done another email was sent and verification was in process and would be credited back as soon as it was complete. Then another email came about a tax clearance and this is when we attempted to reach out to Cash App and they said they could not do anything since the transaction was already complete and didnt care about anything that had transpired. We tried to cancel transaction and it would not allow us to. Why would they have this functionality if it does not work! We immediately contacted our bank, the police and cash app again to file a claim which took numerous attempts for them to even verify information to research. Based on numerous posts we have read it seems to be a very consistent trend with Cash App to which they are doing little to nothing to fix. Fraud through Cash App seems to be running rampant and the consumer is getting beat.
|
| 05/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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A person that I am certain I met online logged into my XXXX account and successfully deposited a check with my mobile account for {$10000.00} ( Endorsed/signed by XXXX. XXXX ) as if it were a check from the IRS write to me with my name and address. The bank cleared {$5000.00} of that check and a few days later it was returned as " altered ''. Next, he transferred funds from my XXXX account and performed a Cash App transaction with the user name XXXX XXXX ( XXXX XXXX ) from my personal Cash App account. He could not transfer more than {$1500.00}. I filed a fraud complaint with my bank and Cash App. Cash App did not investigate and told me basically that because the transaction had cleared, that I was out of luck. They did very little to help and I couldnt contact them in time to dispute the transaction before it cleared since it was out of business hours. If they have the persons cash app account and name with a bank or card to transfer to, why can it not be traced and why is there no protection for these financial institutions? They did nothing. I have filed with the FBI but I would also like to file with cash app for doing nothing to help.
|
| 05/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American |
|
SEE ATTACHMENT Cash App Email Correspondence FOR FULL DETAILS 1. I opened a Cash App account in XX/XX/2021 with ID XXXX XXXX. I executed eight transactions over the year. My XXXX XXXX account has a balance of {$50.00}. See attachment My Cash App Transactions.
2. Recently my bank started rejecting requests to add money to my account. ( I later realized that might have been related to having received a new debit card with a different XXXX XXXX XXXX XXXXns from Cash App support did not work. See screen recording attachment Cash App 's Failed Procedure.
4. XXXX correspondence on XX/XX/XXXX and XXXX correspondence on XX/XX/XXXX indicate that their records verified what I had been telling them. XXXX offered to solve the problem.
5. However XXXX was overruled. I received messages that essentially said Policies prevent Cash App from giving me my {$50.00}. For my own security interests, I should just accept this situation.
6. There is something strange going on at Cash App. After their written instructions failed, the next logical step would be to for me to talk to a human. What is their intention with my {$50.00}? Do they intend to keep it?
|
| 02/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
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My XXXX smartphone, cash and social security card was stolen from my residence on XX/XX/2023. The person who stole the phone then used my phone to make four unauthorized transactions on Cash Appbfor {$220.00}, {$280.00}, {$100.00} and {$140.00} totaling {$740.00} to their Cash App account. I sent a message to Cash App support via chat because they were closed via phone support because business hours from my son 's device that evening to report the unauthorized transactions. I called first thing XX/XX/2023 and they immediately said my dispute was denied after their investigation but there was no investigation. I have repeatedly reopened this dispute and have provided more than enough documentation to support my claim. I have provided a XXXX XXXX XXXX Police Report as well as report with the Federal Trade Commission. I have pressed charges and the person who is responsible has been charged with Identity Theft-felony. That was my rent money and we are now facing eviction. Cash App has mislead me but I didn't realize that was what they were doing until later. Nobody will help me at Cash App and there is no head department to report to. Thanks.
|
| 12/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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When covid first started at its highest peak, my job hours dropped a little and I had to look after a child because schools had closed down. I applied for unemployment XXXX and was approved but later XXXX closed my XXXX and switched to XXXX claim. I recieved my first payment of {$4700.00} on XX/XX/XXXX into my cash app account ( biggest mistake ) and everything was ok until the payment was reversed supposedly on XX/XX/XXXX back to XXXX XXXX XXXX. I talk to XXXX several times and they inform me if the payment was reversed, it would of been reissued into my new account because XXXX stopped issuing payments to cash app because of so much fraud with XXXX at the time. So the issue is where did my money/payment go. I've been going back and forth with cash app along staying in contact with XXXX about the issue for years and still no resolution. I really hope you all can assist me if possible. Enclosed is all the proof, conversations with cash app, all of my deposits and the dates from the XXXX. I also enclosed the last attempt and conversation with cash app on XX/XX/XXXX and no one has reached back out. There is a lot of paperwork I am attaching.
|
| 04/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
On XX/XX/XXXX, my cell phone was hacked by someone posing as an XXXX XXXX representative. I called their number obtained from XXXX search. I was immediately asked to download an app, XXXX XXXX XXXX, to allow them to check my phone to determine why one XXXX XXXX and XXXX games were not working with my XXXXXXXX XXXX account.
Before XXXX, there were XXXX pending transactions ( {$100.00} received on XX/XX/XXXX and {$150.00} received on XXXX ) in my Cash App. I noticed that {$240.00} had been removed from my pending {$250.00} transaction. I immediately contacted Cash App XXXX to report what had happened and submit a claim. They investigated and determined that I had authorized someone to use my credentials. On XXXX, I contacted Cash App XXXX again and asked if I could share documents to substantiate my claim, but they never responded to that request.
A follow-up complaint was filed on XX/XX/XXXX. There were XXXX other transactions pending deposits of {$100.00} ( received on XX/XX/XXXX ) and {$150.00} ( received on XXXX ), but neither of those was mentioned in Cash App 's response. I am requesting that these XXXX amounts be refunded to me.
|
| 07/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
I had unknown charges to my account I contacted support through chat on phone app. I informed them I had unknown charges- for the first 5 days I was told there was no way to recover money and to be more careful with my money ( see pic 1-4 ) after doing my own due diligence I learned I can dispute a charge and have XXXX liability and when I informed support I knew I could dispute they finally provides me with kink 2 days after I filled dispute I received an email stating dispute received card cancelled order new one through app. The next day i received another email stating I am getting a provisional credit because investigation is going to take longer then 10 days, I still have yet to receive credit and it has been 14 since I filled dispute and 12bdays since email I have contacted support numerous of times each time the say look for email response my case has been escalated 14 times and chat is abruptly ends and yet still no response or email now I trying to call them and I am getting hung up on 3 times today just hang up I have called merchant and they are unable to credit my account because they tell me my bank took money back already
|
| 10/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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|
On XX/XX/23 I used my cash app debit card at the ATM located in the XXXX at XXXX XXXX XXXX, XXXX The ATM stopped working and failed to dispense the funds for my {$60.00} transaction. XXXX employees confirmed the failed transaction. We called the ATM company and they also confirmed the failed transaction.
Cash app completed the transaction and paid out on the {$60.00}. + $ XXXX {$62.00} the {$62.00} was removed from my account. I don't understand how cash app was able to complete the transaction and pay out the money when the transaction at the ATM was never completed.
Cash app refused to provide the {$62.00} provisional credit and tells me that it's going to take 45 days to complete.
It's a very simple process to verify the transaction with the ATM company.
I don't think cash app is handling my claim and that's why they did not want to provide provisional credit and why they can't give me an update.
They refuse to let me talk to someone in the claims dept as well.
They hang up on me after telling me that they cant provide any documentation or information on my claim.
Their behavior when handling my claim is very unprofessional.
|
| 12/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
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My Cash App account was closed on XX/XX/XXXX. I contacted Cash app and they stated that it was closed because of activity that goes against their Terms of Service. I asked them what activity are they talking about and the advocate stated that they didn't have that information but they would file and appeal to another department for me. They asked me what did I use cash app for and I stated that my family and friend send me money to pay bills, buy medicine, make purchases for my household, or anything that I need done. I stated that I'm on XXXX and my family has to help me make ends meet. They stated that I would receive an email in a couple of days from the department. To date I have not received any correspondence from Cash App regarding my account. I have called several times and get the same response that they are working on it but no one can tell me what I did to have my account closed. I have not received an email or phone call from anyone. I am XXXX woman who has health issues and I need the app for my family and friends to help me throughout the month. I need to speak to someone who can help me open back up my cash app account.
|
| 09/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
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I placed a order on Thursday XX/XX/XXXX to XXXX and cancelled part of the order due to shipping lead times on Saturday XX/XX/. I was told on Sunday that the cancellation had been processed and refund issued for the part I cancelled. I reached out to Cash App 's support and was told to reach out to the merchant. I reached out to XXXX support and was informed that I was only charged {$10.00} for the part that shipped out even through I still had a hold on my account in the amount of {$120.00}. I reached back out to CashApp support and was told again that they can not do anything and to again reach out to the merchant and that the charge would drop off in 7-10 business days if there was no further activity on the merchants end. I waited to contact them again until today Tuesday XX/XX/XXXX to give it time to complete processing from the weekend. As there is still a {$120.00} hold on my account. I again reached back out to both companies that continue to put it back on the other. CashApp still states that there is nothing they can or will do regarding the hold and refuse to release the difference I was charged in the amount of {$110.00}.
|
| 06/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
Cash app card I opened up a minor child account with my cash app account I requested a money refund on behalf of my child 's cash app card for XXXX items not received from seller through website XXXX cash app made a couple of cases to investigate they requested my evidence I gave them information requested then they denied it but I called and requested for case to reopen they did. nothing was happening so I asked XXXX for return of money they did refund and seller also refund but kept {$15.00} this took XXXX months then cash app closed my child 's cash app card I called asked why we didn't do anything wrong but made a case for against seller taking my son 's money and not sending items cash app didn't give a reason said to go online cash app got upset because I kept calling them about refund request cash app customer service is out of the United States so they don't care about United States citizens they can care less if fraudulent activity happens if cash app can't handle these types of problems why are these types of apps allowed to exist in the United States keep customer service here in the United States to help its own citizens
|
| 10/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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On XX/XX/2022 at XXXX, pacific time, I cashed out using CashApps instant deposit feature, {$2500.00}, to my XXXX Account, card ending XXXX. Once I finished the transaction, I instantly logged into my XXXX account hoping to see the transaction finalize with the {$2400.00} in the XXXX account, and it had not went through. After about 3 business days of calling both XXXX and CashApp, I had been made aware of a newly imposed deposit limit of $ XXXX XXXX, not allowing for the transaction to go through. Though the transaction shows it was successful, the deposit had not been. I have yet to see my funds since depositing then from cashApp to XXXX. Neither of the two companies claim to have my {$2500.00} or {$2400.00} after deposited instantly fees applied from cash App. It's has been 12 days I need them to find my money and have it deposited to my account ASAP. For the past 18 days I have been told the script each company has given the representatives answering the phones. I find it ridiculous that I have allowed for such irresponsible companies to keep my hard worked earned money, when they can not seem to trace or trace where the funds are.
|
| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American, Servicemember |
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I received a fraudulent 1099 form for tax year 2021 from a company at my home address, with my social security number. The company is Block , Inc., f/k/a Square, XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX I called the company, it was stated they sent the 1099 because I owned a business. I have never owned a business. I am XXXX yrs. old and XXXX I let the customer service person know and told them I was filing a complaint with the Federal Trade Commission immediately. The form stated : in box 1a on form 1099 Gross amount of payment card/third party network transactions {$1000.00} and listed the number of payments as XXXX. The filer 's TIN XXXX : XXXX, the 1099 indicates payment amounts of $ XXXX - $ XXXX - $ XXXX - $ XXXX & $ XXXX. The account number applied by this bogus company Block , Inc. f/k/a Square IncXXXX to my name is : XXXX. Over 25 yrs ago I had my identity stolen, it was a horrible experience. I don't ever want to go through that again. Please investigate this company and stop them from sending out fraudulent materials to seniors. I'm very upset they have my complete address and social security number, this is frightening
|
| 06/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
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I have had a online gaming merchant systematically drain mine and my fiancs cashapp accounts through multiple multiple purchases over a few months while I wasnt aware of mine right away she was and she disputed and got full refunds on all her unauthorized transactions.. and when I noticed mine had been victim to the same thing I disputed mine as well.. ( which totaled a whopping 300+ transactions for around 10,000 $!!! ) and through out there investigation they approved and refunded about 75 % and then denied the other 25 % these transactions ranged from 5 $ to 300 $ and wouldnt you have to know that the 25 % they have denied ( now 3 times in a row now deny deny deny ) they were the higher value ones of 50-100-300 $ and on top of that they had given me a provisional credit and I had transferred it to my main bank to keep it safe and sure enough they denied and reversed almost 2000 $ in provisional credits and made my account negative XXXX $ and closed my accountwhat can I do I have a enormous amount of evidence to support this fraudulent activity by cashapp and their blatant disregard for the laws and protections its not coming sorry
|
| 09/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
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On XX/XX/20, my Cash App card was used 4 times in the middle of the night at a place called XXXX XXXX XXXX in Ohio. I live in Virginia and did not make these purchases, I did not give my card or info to anyone else to make these purchases either. Immediately after noticing, I cancelled the card and ordered a new one. I also followed CashApp 's dispute process and disputed each charge. They refunded 2 of the charges, but denied the other XXXX.
XXXX. XX/XX/20 @ XXXX am {$99.00} - refunded.
XXXX. XX/XX/20 @ XXXX am {$58.00} - claim denied.
XXXX. XX/XX/20 @ XXXX am {$38.00} - claim denied.
XXXX. XX/XX/20 @ XXXX am {$67.00} - refunded.
I don't understand why 2 of the charges were refunded, but not the other 2. I asked through the support chat and the only explanation I got is attached together with the following statement : We have received your request for documentation related to your dispute.
Please find the attached documentation that Cash App relied on to determine the outcome of your dispute claim in case number : XXXX.
Were unable to provide any additional support regarding this claim and no further action will be taken.
|
| 08/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I hope you are the proper place to investigate squareXXXX credit card services. I signed up for this company over a year ago. This company I just did my first transaction with them probably two months ago. This company has told me in the very first time that my money would be released to me then when I go to get my money released through their services, they tell me they need more questions. I asked the lady before I got off the phone, is there anything else you need? She assured me they had everything then they come with 15 questions later asking me do I know the person but thats not even the biggest problem the biggest problem that I want to have investigated is that theyre asking me for three months statements of my bank account. Now, what do they need to know what I am doing for the last three months just to receive my money I am asking you to investigate or to refer me to who investigates this company because they are a Unlawful and Wrongdoings on looking at peoples bank statements that are not concerning their company, I have never experienced anything like this with a credit card company before this is very suspicious to me.
|
| 05/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
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On Friday XX/XX/2023 I was a victim of theft where most of my personal items were stolen, in which my cellular device was taken as well. My cashapp had been logged unto this device where the person sent over {$140.00} dollars to someone I had never done any transactions with. That same day I was able to purchase a new phone in which I've added my cashapp information to that device and updated my phone number removing old information so the old device wouldn't be able to access my account anymore. I proceeded to send over a refund request because I simply didn't know what else to do and I knew this had been an unauthorized transaction. In hopes that the person would refund me my funds I waited to contact cashapp, the person still hadn't responded so I called cashapp Monday morning to let them know of the issue but they were no help to the situation although it states they would protect all customers. I've explained to the company I had never done business with this individual. I know according to consumer laws when a consumer states that there's been unauthorized transactions theyre supposed to investigate which they still didn't.
|
| 06/30/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
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Web |
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I had been trying to sign into my cash app account and was unable to for a couple days there was something wring with the app and was told they where working to fix it so when i was finally able to XXXX XXXX my account i noticed all these unauthorized transaction on my account and i knew my money wasn't adding up so i disputed all of the transactions and they denied them so i asked for documents and i told them once I receive them amd my money im going to close out my account because i have had to many priblems frim them so instead they send one document out of 12 close out my account and say due to suspicious activity that goes against there terms of conditions because i asked for documents and then when i oook att the documents it says a card was present a duh it was used without my permission its places i have never even been like XXXX XXXX all these XXXX transaction XXXXXXXX XXXX XXXX XXXX took XXXX like i just wany my money then they send me a replace card then closed my account because i told them i eas going to report them sbd thats why they being investigated now there supposed to be banked by XXXX but its really square
|
| 02/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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CashApp refused to honor regulation E of the Federal Reserve Board and denied my claim of fraudulent manipulation in a XXXX scam. I trusted the company as a fiduciary and custodian of my funds to help me when their XXXX exchange service that they facilitate was used to misappropriate my legitimate funds. A scam caller pretending to be my bank coerced and scared me into transferring money to CashApp to stop an impending large debit which the fraudster used to purchase XXXX and export without a trace. Below totals to over {$2300.00} in lost funds not helped or honored by CashApp in this grand scheme.
XXXX/2022 - XXXX/XXXX/2022 - {$2300.00} in external transfers that they would not shut down after being alerted of fraudulent takeover and revocation of authorization for a user. CashApp refused to help me further and now my bank is exiting relationship citing me as a high risk customer and closing my account. Please help me reach out to CashApp to recover my hard - earned money. I reached out to them XX/XX/2022 the same day and they refused to help me saying check our FAQs to mitigate fraud. BEWARE!!! Next is to file with the SEC.
|
| 09/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/2022, a total of {$20.00} was taken out of my CashApp account by a thief name XXXX XXXX. I contact Cashapp immediately after being notified by text. I was told the following : 1 ) they could not help me stop the payment, 2 ) I had to contact XXXX and wait for the transaction to be completed before they will step in to refund my money. XXXX customer service could not be reached and I was forced to wait for this XXXX to steal my money. After the transaction was completed, I called to get my money back, CashApp XXXX number XXXX.
On XX/XX/2022, XXXX, the manger, tells me I have go into the application to dispute all XXXX XXXX charges and the XXXX XXXX before they will consider returning my {$20.00} and if I have problem customer service for assistance. This was already completed, XXXX number XXXX.
I called to speak with a manager. No manager is available. When I asked how long my information will remain in the database, I was told my information will remain until the company dissolves. I do not want my information to remain indefinitely. This company has a security breach and does care about my information or money.
|
| 08/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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I received a XXXX indicating that I had a {$25000.00} balance regarding a CashApp account that had been set up suing my personal identifying information. I have no affiliation with this company and I am not aware how they got a hold of my personal information. I have contacted XXXX and they have opened up a dispute with CashApp but they do not have a valid phone number to be able to get through to a live agent and I continue to get the runaround. A fraud packet was sent to their fraud department on XX/XX/XXXX and per the tracking number : XXXX XXXX XXXX XXXX XXXX the documentation was received on XX/XX/XXXX at XXXXXXXX XXXX via their Cash App address XXXX XXXX XXXX XXXX XXXX, CA XXXX.
This has been an ongoing investigation resulting of no response from this company and I want to confirm if they have received my fraud package and acted against this account that I have no control over.
This account was opened some time in XXXX and I did not become aware of it until XX/XX/XXXX. The Account # : XXXX. I have set up fraud alerts with the three major credit bureaus and need assistance with the closure of this fraudulent account.
|
| 06/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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On XX/XX/2022 at XXXX XXXX I stopped at XXXX gas station to put gas in my car. I used the pay at the pump option, after I put in my pin the pump did not turn on. It gave me a receipt that said declined insufficient funds. I looked on the cash app app on my phone and it had taken all {$110.00} from my account leaving a {$0.00} balance. I made a complaint with the station and with cash app that day. The station was not forthcoming with any information so i contacted the Illinois Attorney general about the matter with them and they did finally send them the proof that they didn't get the final transfer of money I have been in contact with cash App and they are claiming that they have 45 days to resolve this under the EFTA rules. When I looked at the EFTA rules it says that they have 10 days or 45 days if they issue me back my money after the 10 days. they have not done this and they are extremely closer to this 45 day time period if it is business days. If it is not business days they have grossly missed the deadline.
I need help dealing with them. It is clear that they feel that they can bend the rules to suit their needs.
|
| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Confusing or missing disclosures
|
|
Web |
|
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on cashapp you can barrow money depending on if you pay back and do direct deposits and I always pay them back after i barrow but I been trying to get in touch with cashapp to let them know my cashapp has been in use by someone else so I havent put the money on there yet cause someone else was using my card and today I paid them back and they didnt let me get my money back which was XXXX $ on cashapp and they didnt say if it was overdue or etc this was gone happen or that was gone happen they didnt say any of that at all so I want my money back and now they took it and not trying to give me my money back at l I did what I was suppose to do. Not to mention how the cashapp was already taking money off my account anyways for the repayment so they still getting over on me I dont appreciate this it says XXXX cause thats when I was suppose to have gave it back but cashapp contact support so bogus they dont get to you right away when you trying to let them know its stuff going on with your account and its under investigation. AGAIN it never said anything about overdue consequences so Im so confused on why I cant get my XXXX back
|
| 11/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
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On XX/XX/2022 I transfer XXXX from my cash app account into my XXXX account which I had several times before just smaller amounts the money would show up immediately on this particular day it did not XXXX which is pathward national rejected the transfer due to limit load you can only do XXXX per day. With that being said I then went ahead and contacted cash app they told me the transaction was successful and there was nothing that could do so since XX/XX/XXXX I've been going back-and-forth back-and-forth and neither of the companies can help me cash XXXX said they needed proof that they rejected it so they rejected it so I went ahead and emailed them my XXXX statement not only that I did the transcript from the conversation with the people from XXXX they gave me a denial code a rejection reason a time and amount of transaction and still nothing I just kept getting automated response automated response automated response so here it is 13 days later and they still say that it was A successful transfer which it was not and basically they've just taken my money and I just have to take it basically basically I need help please
|
| 10/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
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XX/XX/2023 I sent {$860.00} to my friend via CashApp. The payment shows " completed '' in my CashApp account, but on her account it shows " pending. '' To this day, it never made it to her and it still shows " pending. '' Despite the fact that it is MY money that never made it to the recipient, CashApp refuses to talk to me about it because her account is not my account. She has tried multiple times to raise tickets, fill out their forms, etc and STILL they tell her that she just has to wait. It's been nearly three months. Because this payment was for things I purchased from my friend, I had to send her the money AGAIN, so I am the one who is financially harmed by CashApp 's lack of ability to complete this payment. Also note, this happened to me once before -- for no apparent reason, the payment did not complete and in a few weeks they admitted their fault and finally pushed it through. This time, though, I don't believe they're ever going to rectify the situation. I will no longer use CashApp, that's for sure, but I need that {$860.00} back or for it to be sent to the intended recipient so that she may refund it to me.
|
| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
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On XX/XX/2023, I made a payment in the amount of {$170.00} to my auto lender XXXX via Cashapp. XXXX claims they have not received this payment. I contacted Cashapp support on XX/XX/2023, to provide a proof of payment for the lender & was given a report showing this transaction. On XX/XX/2023, I filed a dispute with Cashapp support requesting their assistance with tracking the funds that they show being paid on XX/XX/2023, but XXXX claim was never received.
The document from Cashapp clearly shows the funds were released from my account & sent to XXXX. My dispute was denied on XX/XX/2023 stating ; " We reviewed your dispute with XXXX XXXX XXXX XXXX for {$170.00}, and based on the details provided we determined that no error occurred. Therefore, we have denied your dispute '.
They do not specify what 'details provided ' is referring to. The document I submitted was the proof of payment to XXXX provided to me by their own support team. If XXXX never received this payment & Cashapp shows the funds were released, who is responsible for tracking this transaction to return the funds to my account? Cashapp is insured by FDIC.
|
| 01/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
At XXXX today XX/XX/2023 i added XXXX $ from my gift cards onto my square business account and updated my debit card information from signal financial to XXXX XXXX the Square application. After completing this, i went to internal transfer and could not. Upon this i opened a ticket on Square and then my account says it will be reviewed in XXXX. by XXXX today I received an " No-reply '' email from XXXX talking XXXX my account has been deactivated, and i won't get my funds until 90 days or XX/XX/XXXX with no explanation, nothing provided. When i called via phone the representative XXXX said to reply to that " No-reply message '' of which i have not received a response. I notified that I would file a police report in my district, report to FTC and file with CFPB immediately. I don't know what business practice was attempted here but this is unacceptable and is what i consider theft. Also, the person XXXX said i should read section XXXX and XXXX from squares policy ( Of which wasn't provided ) in addition to that the sections don't even apply to my person or account. Please advise & assist immediately.
Sincerely, XXXX XXXX
|
| 09/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XXXX I purchased {$500.00} dollars in bitcoin on the cashapp app.
Because I was going to have " XXXX '' on XXXX to invest it to make me money in bitcoin mining.
I soon after sent her or him two separate bitcoin transfers of {$250.00} dollars and {$240.00} dollars in bitcoin to the Bitcoin address server XXXX XXXX few days later got the email invoice from XXXX asking me to pay an extraction fee of {$1600.00} to receive my profit.
XXXX never told me about this. This wasn't the agreement I made with her or him.
I thought this business proposition was real because there was video testimonials of other people on XXXXXXXX XXXX XXXXXXXX profile saying and demonstrating this was legit.
I contacted the cashapp company about this. And asked for my {$490.00} dollars sent back to my cashapp account since I now know this is a scam. But the customer support agent named " XXXX '' on Cashapp told me. " Cash App is unable to reverse a bitcoin transaction once it is initiated. ' That doesn't seem right to me that Cashapp is just going to let this scammer, or these scammers steal from me, and continue to steal from others.
|
| 04/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
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I had lost a card ( last four numbers : XXXX ) i had gotten from Cashapp, canceled the card after reporting it stolen/lost, and a few days later i noticed the card being declined for XXXX, XXXX, XXXX and XXXX. I called and complained, Cashapp told me to contact XXXX and the other companies, so i did. Well a couple months later i see it still being used to try and order stuff from these same companies. I contacted Cashapp, they told me they could do nothing for me because the card was canceled and replaced. So i canceled and ordered another card. Each replacement card has a different card number as well. Now its another couple months and the first card that had lost, IS STILL BEING USED TO TRY AND ORDER THINGS. I have screenshots of the card being used and the transactions. I want to know why a card that the company told me was canceled, is still associated with my account and being used by the same person with the same companies. Its absurd ive contacted them 3 times in a 4 month span and nothing has happened and Cashapp is perfectly happy with letting my account be compromised and someone take my hard earned money
|
| 11/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I am complaining about the company Cash App. On or around XX/XX/2023 they unexpectedly closed my account without explanation. The only thing that was mentioned was that " Your account has been found to be in violation of our Terms of Service ( https : //cash.app/legal/us/en-us/tos ) and/or Acceptable Use Policy ( https : //cash.app/legal/us/en-us/acceptable-use-policy ) and has been closed. '' Notice, they send a general list of violations, nothing specific to my account at all. When contacting support for clarification, they reference the same thing. This is in direct violation of my consumer rights as any action taken may be supported by proof and/or a valid explanation. Instead, they ask me what my account is used for, I reply, " Exchanging money between family and friends. '' Which says, that if they had to ask, then that means they are truly unclear on what the violation is if any at all. If we let institutions just shut down our accounts and give blanket statements as to why the shutdown occurred, this gives them unchecked authority to do what they will. This is unacceptable.
Cash App Handle : XXXX XXXX
|
| 08/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
on XX/XX/XXXX, I contacted " XXXX '' on XXXX ( sell/buy app ) to SECURELY purchase a {$390.00} XXXX XXXX XXXX XXXX from them. They told me the app wouldn't be able to confirm their banking info for a few days and that they were ready to ship it tonight. They then told me to cash app them the money so they could ship it and I receive my product as quickly as possible. I then sent the money through cashapp using my chase credit card and they sent me a tracking # via fedex. They told me I should receive the product no later than XX/XX/XXXX. I was later blocked by " younglo '' on XXXX and message so I have no way of contacting them. Cashapp would not start a dispute on behalf of it being scam, and same with my bank. So, I started 2 fraud disputes and they later came back denied due to me authorizing the purchase. However, I have mountains of proof that I will not receive the product in question and that this was a blatant scam -- which is still a fraud claim. My address and personal name have been compromised and I am extremely terrified this person may try to access more of my information -- and even scam others.
|
| 12/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
We use The Square as a method of taking payments from customers. Over the last four weeks, all funds in the account have been suspended and the company will not release the funds. They have requested additional information on several occasions that was supplied to them. THe most recent request for information reveals that there are two customers and they want an invoice on both of these customers. The invoices were submitted. In speaking with a manager on XXXX they are requesting additional information on the customer specifically : address, phone number, e-mail address. The customer feels that providing this information to this source is an invasion of their privacy and does not want it disclosed. They are also stating that they don't want the information disclosed because they believe the company sells their information.The Square is stating that they will not release the funds in my account until they have this information. I requested that The Square withhold a total of {$300.00} which is the total amount for both invoices and release the remainder of the funds since they are not in question. THey refused.
|
| 09/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American, Servicemember |
|
I recently opened a account with cash app, to receive money from my son to put in my bank. It ended up paying but twice so I sent one back and it took it out twice. I ended up with a XXXX bal. I tried to get the thier customer service to help but they don't. On the XXXX of XXXX. I tried to put the balance in my bank. Thier site is very confusing I put send XXXX to my bank. Within mins it sent to someone called XXXX I request the money back with in minutes. Talked to customer service viva Chat and also on the phone. Basically they said too bad. I could call the person. No number, or email address. I don't know this person sent requests to them yesterday and today for my money back. I have XXXX for years you have to have persons name and email to send money. If it isn't a business. XXXX XXXXl with dispute the transaction with the other party. When you call cash app you get a recording. They will call back could take hours. Also the time sent on my receipt was hours before I sent it. This company takes no responsibility in anything. How can I get my money back they chose the name from my bank. Thank you XXXX XXXX
|
| 09/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My cashapp card was stolen back in XXXX and was used in a XXXX in XXXX, PA. I contacted cashapp support as soon as the I discovered the fraudulent transaction and they wouldn't help with recovering lost funds ( I contacted them the same day the transaction took place ). I contacted them again a few months later now in XXXX to follow up with why they couldn't handle my claim earlier. The representative said she would forward me and email to help with my problem. I never received the email and I'm still missing {$260.00}. Cashapp is in violation of the Fair Credit Billing Act 15 U.S.C. 1666-1666j, This Act, amending the Truth in Lending Act, requires prompt written acknowledgment of consumer billing complaints and investigation of billing errors by creditors. The amendment prohibits creditors from taking actions that adversely affect the consumer 's credit standing until an investigation is completed, and affords other protection during disputes. The amendment also requires that creditors promptly post payments to the consumer 's account, and either refund overpayments or credit them to the consumer 's account.
|
| 04/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I am reaching out to get assistance with receiving the money in my daughters CashApp account. We created a cash app account for her, and deposited {$30.00}, with myself as the parent account granting me access to her account, and transaction history. Shortly after, she broke her phone, causing us to lose access to the phone number on said account. When reaching out to cash app for assistance, I was instructed to create a new account for her and request a money transfer from her old account to her new one. After creating a new account for her, I was then informed we would not be granted a transfer of the funds due to " undisclosed security issues ' ''. I have confirmed my information, as well as hers multiple times, and am not being informed as to what the " security '' issue is. I feel as if my daughter is being scammed, or taken advantage of. I have reached out multiple time, spoken with representatives, and supervisors only to be refused the money that is rightfully hers. I am filing a complaint here before seeking assistance in small claims court because no matter the amount, it is my daughters money.
|
| 04/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
Cash App Account XXXX, I submitted a Fraud/Scam dispute request for charges made with my XXXX XXXX XXXX issued by cashapp, after attempting multiple times to have the charges reversed for multiple valid and legal reasons. My initial request was completed within policy and FDIC regulations timelines and I submitted all required informations and documents attached to the follow up request the same day originally requested through cashapp 's support. agents as they had requested I do. Over a few weeks I submitted the requested multiple times now have waited the XXXX timeline as requested to allow them to investigate and without notice they have again denied the claim and closed my request. And as I have demonstrated that the charges were due to fraud and deceptive business practices by the merchant to prey on consumers and take money that was services of a product that was never reindered to me accordingly as advertised as well as the charges themselves were in the incorrect amounts I was over charged what I should have paid as well. Please see attachments for further details on the disputed Fradulant facts
|
| 07/22/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I opened a dispute for a transaction I made online using this card. I never received the merchandise and after contacting the seller it was clear that they were not going to send me the merchandise I purchased or provide a refund. As you can see from attachment of my message with seller, whenever I'd submit an inquiry they would respond with generic responses. The attachment includes a response that when read does not even make sense. The transaction was made at XXXX and since I did not have an account with them I was unable to initiate a claim using their service. Since seller was not cooperative I contacted CashApp, who gave me the card I used, to help me in initiating a dispute through the XXXX XXXX. CashApp denied my claim saying " no error was found ''. This denial does not even indicate to me that there was a reasonable review of relevant information provided. In fact I don't think they even initiated a XXXX dispute/chargeback. Additionally I received 0 correspondence in regards to my dispute. I wasn't notified of when I initiated the dispute and also wasn't notified that it was closed and denied.
|
| 11/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
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On XX/XX/XXXX I went to the teller to withdraw some funds and wasnt able to withdraw the funds. It state it wasnt enough funds to complete the request. I called cash app explained everything to them. I stated that I couldnt withdraw nor could I transfer the funds into my banking account. No one could tell me why. I never receive a notice stating anything about my cash app before or after I reported I could use my card. I have called everyday since XX/XX/XXXX. Today is XX/XX/XXXX and I still have no idea as to why they are holding my funds. I ask for a number to file a complaint with the company no one is willing to give me the number. They stated that they had to file the complaint for me. I ask to speak to a supervisor and they state a supervisor is not available or they just hang up on me. I am out of option and dont know where to turn to get help with this issue. If there was an issue with my cash app they continued to allow me to receive funds in my account. They allowed my account to get up to XXXX. Just yesterday XX/XX/XXXX they denied a deposit of XXXX from XXXX XXXX XXXX stating it being fraud.
|
| 05/30/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
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On XX/XX/XXXX the IRS sent my refund to Cash AppXXXX XXXX XXXX When the funds never arrived to my account I contacted the IRS on XX/XX/2023 and the initiated a trace after I reached out to Cash App multiple times to have this resolved and all they do is give generic responses that do not help. My tax preparer left the last 4 numbers off of my account number so as to where this money is and why it has not been sent back to the IRS is the mystery. And the fact no one from cash app is able to help is concerning because of the IRS sending out something to them and no one is responding. I need the money returned to the IRS so they can send me out a paper check. After speaking to IRS today XX/XX/2023 and being told they still have not heard a response from cash app and the money still has not been returned and speaking to cash app yet again with no help, I am now wanting to escalate this issue. The IRS sent my refund in the amount of XXXX to cash app on XX/XX/XXXX and although the account number was missing digits, me and the IRS have made contact to get the funds back and still no money has been returned
|
| 04/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
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On XX/XX/2023 at approximately XXXX XXXX someone took {$400.00} from my cash app account. I disputed the charge and they closed it within ten minutes and I asked for the documentation they used to make there decision and they sent me a paper with my name and the amount. On multiple dates before this ( and still ongoing ) somebody is trying to take money out of my account but I've been keeping my card locked and then right before I make a purchase I'll unlock it and lock it back right away its a hassle .I ordered a new card, I reset my pin, changed my password, and it's still happening. I want my {$400.00} back I didn't make this charge and that is half of my rent, after reading several reviews it seems to be one of their best practices. They should not even be in business if this is how they are going to protect customers money .I 'm so upset because they can see all the charges that someone is trying to put through still and they still will not listen to me. This is not right what they do im sure this business has made a good chunk of money by taking from customers something needs to b weed done
|
| 03/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem canceling credit monitoring or identify theft protection service
|
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Web |
|
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Sometime in the summer of XXXX, I applied to rent an apartment. The seller directed me to XXXX, where I was told to make a profile and pay a {$25.00} fee for a credit check. Since then, I have continuously gotten charged {$26.00} every month. At this point it has been so long that I dont even remember exactly when I made the profile, or for what apartment it was. There is no way to log in and access my account online, and I don't have any emails or communications from them that I can look back on. There is no phone number provided to call them. There is supposedly a way to close your account online by simply entering your name and phone number, but once again there is no confirmation email or verification that the account has actually been closed. I tried doing this today, but I am in no way confident that I will cease to be charged. The latest charge was today, XXXX XXXX of XXXX, and I have had enough. I did some digging and learned that certafax is just a seller through Square ( XXXX ), and that is the way they have been charging me. Please someone have this obvious scam reported and shut down.
|
| 10/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
Someone created a Cash App XXXX using my personal information. The fraudulent XXXX is " $ my first name my last name ''. There is not another person on earth with my name. People have tried sending me money, using this fraudulent XXXX account - thinking it belongs to me. This is not an account that i previously created. It is associated with an email address that i am unfamiliar with. I have tried desperately to access the funds sent to this fraudulent account. And have tried hopelessly to work with the business 's support team to have the issue rectified. Because i do not know the full email address associated with the account, nor do i have access to the phone number associated with it, nor can i recite the associated debit card on file under this fraudulent account handle, i am unable to access these funds. Including a wire sent as recently as XX/XX/2022 at around XXXXXXXX XXXX. XXXX for the amount of {$60.00}. In addition to retrieval of these misdirected funds, i would like for the company to close out this fraudulent account so that payments do not continue to be misdirected to this XXXX.
|
| 03/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
|
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On XX/XX/2023 at XXXX XXXX I placed an {$74.00} order to XXXX. My order was stolen from me when the driver went by and when I contacted XXXX for the first time they have refused to refund me.
On the day the charge settled, I filed a dispute with Cashapp themselves for failure to render service. After the dispute was filed, I checked back everyday for the status as it would tell me the dispute is in review, until one day it silently disappeared because I could open another dispute again, with no email stating why or no notification in app as promised.
When I contacted an agent, he stated he would look into the transaction details and asked me for my email, after I put my email, I found that he immediately closed the chat because the bot took over after I asked " So when can I expect an email? '' I was crushed.
They have no phone support, the chat support is unreliable, and if they denied my claim they have not provided any substantial grounds for denying it nor have they taken the time to inform me like they promised because I had to file it twice thinking there was an error the first time.
|
| 05/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I had mail from Square , Inc. It was another business debit card that I did not want or request. Today I called and went onto their website to work on getting the account closed, but they have work hours that don't match my life, so I will have to try again tomorrow.
Once again I do not know who opened this account, what the business name or purpose is, and if any or how much financial activity has occurred on this account.
What I want is for this to stop! I want this account closed. I would also like any information about this fraudulent account forwarded to the XXXX XXXX Sheriff 's Office in XXXX, Georgia under case number XXXX.
I have checked my XXXX report again and no request or inquiry from Square is there, so I would also like for them to find a way of verifying applicant identification when creating new accounts. If my credit were run they would have notice the fraud alerts and credit freezes. Had they run the XXXXXXXX XXXX report I would be fighting with them to have some from of alert system added to my account. As it is I am spending more time, yet again, on this!
|
| 04/10/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
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On XXXX XXXX 2023, I used my account on XXXX to charge my wife a necklaces. I paid XXXX dollars extra to get order within 5 to 8 business days. When the 8 business day came, which was XXXX XXXX 2023, I contact company who I ordered from, ( XXXX ) spoke to the same lady XXXX different times before talking to manager to come to the conclusion I wasn't getting my order. I then knew it was time to reach out to XXXX, as I did. XXXX told me in my email they would contact me within 24 hours. They since then fail to do so. The payment for the order is coming up on XXXX XXXX 2023, they expect me to pay for something I don't have. XXXX also going to lower my credit limit and report bad to my credit if I don't pay the payment that is due XXXX XXXX 2023 for something I never got! I never been late on my payments and has build my credit with them. I don't want it damaged and I don't want retaliation against me because XXXX doesn't want to do they job, which is to Investigate they XXXX who they have a contract with for they customers to change off they XXXX account. Order number is XXXX, XXXX, XXXX XXXX XXXX
|
| 11/09/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I transferred my funds from my Inheritance to my cash app account and I thought the funds would be safe there, I was in the hospital in XXXX and I can home and tried to use my cash app account with the debit card and the card was never activated, but all the funds were taken away without my authorization and I have been working on this since XXXX of this year and the cash app people tell me that I am not going to get any of my funds back they said that all the funds were taken and put on another debit card.I have contacted cash app several times and all they do is hang up and decline my case and I am sick of them not trying to help me figure this all out. They should have a way to find out where my money has gone to buy the ip address and the debit card number, I would be so pleased if you could help me in any way possible to get my money back the amount of money that was take from my account is in the amount of {$28000.00} and cash app says I am sorry mama but there is nothing that they will do to get my funds back. Please help me.
My Phone number is XXXX if you should need to talk to me.
|
| 08/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
I entered into an agreement with Square, an online company processing credit cards for small business. Between XX/XX/XXXX and XX/XX/XXXX I processed {$22000.00} in customer charges at my estate liquidation Sale. Square is now refusing to deposit those funds to my bank account as promised. Further more the sent an email stating the were deactivating my account and would holding my funds for 90 days. The did not give an explanation or contact info. I dug up a consumer call XXXX in XXXX. Talked to at least 10 different people.
No help. I tried to contact the '' corporate offices '' in XXXX and their phone number just sends you backto the XXXX call center where they read from some script. I am XXXX and aside from Social Security make a little income from estate liquidations.
I had to pay my client {$21000.00} today out of my ownsavings. I do not know if or when this company will release my funds. At this point I would like to see them sued for elderly abuse, financial fraud, personal injury from the fear and anxiety brought on by their failure to do as promised, as well as false advertising!
|
| 11/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
I sent my cousin XXXX XXXX ( $ XXXX ) {$50.00} thru cash app. XXXX who is XXXX had setup a new cash app account because her phone was broken, she didn't know how to retrieve the funds. She doesn't have the ability to comprehend how. I contacted cash app and explained it to them. They refused to refund my money. I was told that XXXX would have to call. I was on the line with XXXX trying to help her follow the instructions on getting the money. They told her that I couldn't be on the line. She called them back 3 times and could not get the money. She then told me to call back and speak for her and that she would be silent on the line. They started to help then for some reason, they said that they couldn't help or tell me why. As of today they still have not refunded my money nor did they give it to XXXX. This was a loan to XXXX 's she never paid me back because she never got the funds, nor did they refund me. This happened on XXXX XXXX. Today I sent my daughter {$82.00} she asked me for a few days ago, she declined it because she no longer needed it, yet cash app has not refunded my money.
|
| 06/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Been using cash app for years but after allowing my mobile wallet to stack up over a week and to be {$960.00} and then transferred, it froze. The app was still allowing me to receive payments from friends and family but when I went to go make a transfer to a friend on Friday it got denied. I proceeded to try all avenues of transferring to my bank account, other friends, having them getting refunded, I even used the Mobile card on other sites for a transaction and tried to purchase stocks - - all denied. Customers support was no help as they only offered me troubleshooting advice such as good Wi-Fi. After speaking with a representative on the phone they told me a specialist would reach out to my email. After no resolution and dead ends through all points of contact they ended the chat because they had no other support to give. They even suggested it was something on my bank end and after I called my bank they said there were no red flags or any alerts on my bank account. No feature within the app works for me but of course they're still accepting payments from any family member or friend.
|
| 03/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Cash app they sucks soo much and they are absolutely no help very selfish. Just jerks. XX/XX/2023 at XXXXXXXX XXXX a store clerk from XXXX XXXX gas station over charged my card TWICE when I only spent a few dollars in store and {$1.00} outside at the pump both times XXXX XXXX was taken off my card. Which was all my money at the time. Not to mention there are two declined charges from the same gas station both for {$40.00} each. Cash app did refund me for one of the stores charges. However the denied the other charge which they still owe me {$37.00}. Instead of paying that back they let the store take my {$40.00} and the {$2.00} I actually owed. Which left me with a negative balance. Cash app has never ever never let me slide and go into the negative before this. So they not only let the gas station rob me for {$42.00}. But now they refuse to stop payment thats going though on a whole different incident. I had all receipts I called the police, and any other necessary proof needed for both of these fraudulent transactions. Yet cash app just keeps letting loss my money over and over again.
|
| 02/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
{$100.00} was taking out of my account after I had a discussion with the Cash App support manager name XXXX when I told her that my first card order which cost {$50.00} was not working, and that cash app had canceled my card activation which forced me to to consider purchasing another card. XXXX said that I would get refunded if I ordered the new card exactly the same way that it was ordered before. Now Cashapp is saying that they do not refund card orders but its not in their term and policy. This has been they do not refund card orders but its not in their term and policy. This has been going on for several days now and now they have falsely misled me to waste {$100.00} worth on one card that I didnt need to pay for because they are refusing to refund me the money. Nowhere in their policy does it say anything about non-refunding card orders. No one wants to help me. Ive contacted them through their phone as contact them through chats. I have screenshots of the entire conversation and I am getting nowhere. I need help because this is not something that should be going on with customers.
|
| 11/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/2023 at approximately XXXX pm I tried to withdrawal {$200.00} from the atm at Delaware XXXX XXXX from my cashapp card. Cash app completed the transaction and deducted {$200.00} + XXXX fee + XXXX atm fee from my account ; however I received no money from the atm. I immediately contacted the Casino manager who reviewed the ATM and transactions and printed me a transaction sheet to show me that my withdrawal was denied on the Casino ATM 's end. He gave me the sheet for proof and told me to file a regulation E withdrawal error as he's seen this happen before. I immediately contacted cashapp and filed a dispute. They denied my dispute stating that I did not contact them within 3 days after filing the dispute as the reason. This is NOT true. I contacted them every day twice a day. They in turn made me file another dispute canceled that and then made me file another. They basically are cancelling my disputes to keep my {$200.00} plus fees. It is not fair. I just want my {$200.00} plus fees back, as the ATM did not dispense the money and the Casino ATM owner has the transaction as denied.
|
| 06/23/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I woke up this morning to my Cash App account closed. I reached out to cash app and it took them over three hours to get back to me only for them to tell me that they do not have a specific reason, but they can give us why my account was closed, but it was linked to terms and service violation. I read to the terms of service, and I did not find a single violation that I violated. Ive had my account for a very long time, and I try to maintain it for the mayor fact that it is my only source of banking modernly. When I asked them, they said they could not provide any more information because of privacy issues but I am reaching out to them about my account, so why cant they be open with me about what I violated in order for them to close my account? I have screenshots from the whole conversation that I had with the support system, which did not give me any help the end of the conversation before finding a solution. I tried reaching out again and now the app is telling me. I have to wait a maximum of two hours before I can get in contact with somebody to get any more information about this.
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I bought XXXX {$500.00} using my XXXX on XX/XX/XXXX pay a friend. I wanted to transfer it to a wallet but i was told i needed to verify my account.I did upload my ID and picture for verification several times more 10times and was told i could not not be verified.
I was given a link and and a case number XXXX to upload my my ID and picture, which i did. On several occasion i did chat support they they will say the received my case and it has be escalated and they will get back to me in XXXX hours, its now XXXX since i first uploaded my id. i have not heard from them. I have called customer care about 4times. The last person i spoke to was XXXX on XXXX.He said he would escalate the the issue, I then told him this is the same response i get from the previous staff i spoke with.I also told them that i need a refund of my money that the money was intended to pay for my rent.so i just need my refund pending when ever they complete the verification that usually last 3days they could not help me. My money is still tied down with what app and i have not still been verified.This is not fair.
|
| 05/05/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Good morning, on XX/XX/ I received a deposit of {$100.00} that brought my account to {$100.00} with Cash app, about an hour later I saw that funds was taken and I only had {$26.00} in my account normally when a transaction take place I receive an email telling me the amount that was taken and who the funds was taken from when I never received the email I immediately thought it was a fraud charge so I called in to Cash app and spoke with a gentleman that was very rude and stated that I had did a XXXX purchase in the amount on XX/XX/ in the amount of {$38.00} and another on XXXX in the amount of {$36.00} he stated that there was a technical error on their end and that I paid XXXX but the funds was never taken from my card I then stated that I didn't understand and that I would like the funds back onto my card the gentleman hung up on me. I then called back and spoke with a young lady she stated the same thing I let her know that I checked both statements and I saw that the funds were deducted and would like my money back the lady stated that they was not able to give me back my money
|
| 09/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Please know on XXXX XXXX XXXX XXXX XXXX XXXX XXXX I mailed letters stating Please be aware of account number -- -- -- -- -- -- -- -- -- -/ routing number -- -- -- -- -- --. The account made unauthorized IRS Economic Impact Payments deposits of {$1200.00} on XX/XX/XXXX ; {$600.00} on XX/XX/XXXX ; and {$1400.00} on XX/XX/XXXX. XXXX. The owner of the account did not have authorization or approval for the deposits.
The IRS informed me that deposits were made at XXXX XXXX. Please be informed I have contact with XXXX XXXX XXXX XXXX express their bank as a pass-through intermediary. XXXXXXXX XXXX stated the bank has no access and very limited involvement with such transactions but mentioned Square, a separate company not affiliated with XXXX XXXX XXXX XXXX stated that Cash App accounts are offered by Square. Please know of attempt to also contact Cash App with no success. I am making Square aware of the unauthorized deposit and requesting a refund of all deposits.
Please know 2 months later no response has been made by Square/Cash App. Please reply regarding my stimulus checks issue.
|
| 07/10/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I filed a dispute with cash app, regarding an unknown account have been deducting money out over my account over time, Explained that I did not realize because I did lose two phone and did not have access to my cell phone to notice alerts. At first it was small amount of course I probably would had not noticed. After reviewing the cashtag and history I notice that they have taken over {$240.00} out of my account. I disputed it with cash app and they said I was emailed on XX/XX/XXXX have not yet gotten that email. Explained the last email I got was XX/XX/XXXX to review my statement history for XXXX. I asked for the denial and they are unable to tell me the reason why, I asked to speak to the department that disputes and investigate, they will not allow me. No one have no clue how to help me, nor return my money why the investigate. On today I had to go through another process of dispute which I was told it could be another 10 business days. This is unreal, no one can never give you a full answer, and you have to wait on this phantom department and not even able to speak with them
|
| 10/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I made a Cash App transaction yesterday for {$110.00} to my son. I tried to pay some bills this morning not thinking much of it because I shouldve had over {$400.00} in my account which even that is not a lot other words I dont have a lot of money, so I log into my bank account and the transaction of {$110.00} went through three times I went into my Cash App and the transaction is only there once so I spoke to Cash App customer service asked to speak to a supervisor numerous times after about four hours of going back-and-forth they are unable to help me because Only one transaction for {$110.00} is in my activity. However I contacted my bank and my bank said the cash app definitely charged me three times which I can see in my transaction history and they said that Cash App had the ability to refund that I could dispute it, but who knows how long that will take, and, my son never received three payments either so there is {$220.00} floating in the air somewhere. I have late fees on my bills now I couldnt pay today. I have no gas in my car and I needed groceries. I am very upset.
|
| 05/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I went to withdraw {$200.00} from an ATM, using my CashApp card on XX/XX/2023. Due to unforseen issues, the ATM gave me {$60.00} cash of my requested {$200.00} amount. The full {$200.00} amount was deducted from my CashApp card. I have tried resolving the issue of the missing {$80.00} funds with both the ATM company- XXXX XXXX, and CashApp. I have contacted the ATM company about this matter and was told by their agents that I would have to request an EFT dispute with CashApp in order to receive the {$80.00} that was verified ( by the ATM company- XXXX XXXX ) to be jammed in the ATM machine. I have requested the EFT dispute with CashApp 2-3 times today ( XX/XX/2023 ) with a different agent each time, and each time they have refused to send the dispute forms. I have already submitted a complaint with the XXXX XXXX XXXX I am at the point where I will withdraw the remaining funds from my CashApp card, delete my account and destroy my card. Their customer service is horrible and asking to speak with a supervisor only gets you being told " we don't have one that you can speak to. ''
|
| 11/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I ordered a replacement Cash Card from Cash App due to my current Cash Card being damaged. When I received my new Cash Card, I activated it and was able to add it to XXXX XXXX, but every attempted transaction I made with XXXX XXXX was declined. I contacted Cash App about this and they said to contact XXXX, who said that the Cash Card was not working due to Cash App not having activated the replacement Cash Card. I had activated the replacement XXXX XXXX when I received it, but apparently it was not showing as activated on Cash Apps end. So I contacted Cash App once again so that they could activate my Cash Card correctly, and they declined to do so and said that they were unable to allow my Cash Card to be used with XXXX XXXX for security reasons. So I ordered a new replacement Cash Card hoping that this would resolve the issue, but now I can not use my Cash Card at all due to the new replacement Cash Card also being declined at every instance. My Cash Card is my only method of payment, meaning that I am unable to pay for any basic necessities because of an error by Cash App.
|
| 02/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
A friend transferred {$50.00} to me using the Cash app, owned by Square. She looked me up using my email address. I had an account with Square using my email address.
When I logged into the app with my email, the app asked me to verify my identity using a code sent to my email. I did this successfully. The app then asked me to enter a debit card number to verify my identity. It asked for a debit card number from many years ago when I initially set up my account. My debit card number had since changed, so I no longer had access to it and didnt know the number.
This seems a very silly way to verify an identity. Peoples debit card numbers can change and its not something people usually memorize.
Their in-app, chat-based support then led me on a wild goose chase of creating a new account, trying to merge these accounts, etc.
At the end of the day theyre telling me they cant help me. Meanwhile my friend is out {$50.00} on her end. Im out {$50.00} in my end. And their support team is telling us the transfer doesnt exist even though money was deducted from my friends account.
|
| 11/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I am a user of Cash App and I collect payments and deposits from clients. I establish with the client in question that a nonrefundable deposit was necessary to secure an appointment date. The client was certain she wanted the service and even wanted to pay the full amount. Later on she decided to pay just the deposit. She paid that nonrefundable deposit later on decided to cancel the appointment. She stated clearly that I can keep the deposit for the inconvenience which was my policy anyway. Over a month later, I received an email from Cash App saying that the client disputed the charge with her card company and the amount would be refunded from my account. I got no notification from Cash App that this dispute was even happening. I had no chance to defend myself with the copies of the text messages that she sent and the agreements between us. When I called Cash App customer service she basically told me theres nothing she can do and to have a nice day. The proceeded to hang up on me. It was very unprofessional and I will never use Cash App again for anything business related.
|
| 02/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I was harmed on both XX/XX/XXXX & XX/XX/XXXX as a result of the company Cashapp in any order and or variation of the words posted, acknowledged and or accepted the transaction ( s ) and held my cash pending for days. At times when someone I owed came to collect some of there money I couldnt pay that person and we got into fisticuffs I received bodily injuring blows and at one point I was having an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I could not remove myself from the situation because my life was being threatened by my body because the company Cashapp not immediately returning the cash to the account.
Whether the companys app relayed that the transaction ( s ) is or are of NOT ENOUGH CASH ( Declined ), Voided or Canceled I shouldve been able to a ( void ) the conflicts and the injuries they incurred because of the cashs absence.
Does the company Cashapp deny that they in any order and or variation posted, acknowledged, and or accepted the cash available that enabled the merchant to have to be one to cancel a or the transaction ( s )?
|
| 12/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have tried on many occasions over the last few months to access my old cashapp accounts ( I have rotated through several different phone models lately and all have required a re-installation of the cash app ). Every time I reach out to the company to get access to my prior wallet, they tell me they can not provide access and that I should open another account and they will automatically identify any prior accounts I have and migrate any balances. That has NEVER happened. All I want is for these scammers to provide me with a list of ALL transaction TO and FROM my accounts. I've provided them all the necessary information they require to validate me as the owner of the ( NOW ) XXXX accounts. All the customer service reps refuse to provide me the information- under the pretense of " security ''. I gave them personal information to create the wallets, all they should need is the same personal information to provide me access to my funds, they are refusing to do so and keep making me open more accounts- which actually does not resolve the problem and only adds to the confusion.
|
| 07/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Theres a person i met online through a fighting game and we play often. I know him now for at least two years. So recently he made a post about giving away a game system since he had gotten another one. Now i know him never to be a shady person nor steal from anyone so i asked him and he said he would give it to me. By this time i was unaware his account had been hacked and i didnt know because i dont get on social media that often. He said send XXXX then after said another because of the weight of everything which was still believable. I didnt put two and two together until they slipped up and said something he would never say and i asked him something he and me knows about and at that point i asked fir my refund. They said they would give it back later in the evening in which that point he blocked my account. I went on my other account and acted as if i wanted to get it as a different person but i instead was able to get the cashapp names they gave me and reported them all. After all said and done i filed a claim with cash and and my bank and cashapp wont refund the money.
|
| 02/25/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On XX/XX/2023 I noticed that there were transactions on my cashapp account that I hadn't authorized from several different company 's. ( ref : XXXX : ref ) I contacted cash app via support to file a dispute for these charges. The representative let me know that they'd do an investigation and will email the results. On XX/XX/XXXX I received an email stating that my dispute had been denied. I proceeded to call cash app inquiring about the investigation and requesting the documents which determined the outcome. Cashapp then sent over 2 of the 4 requested documents which ONLY stated that the card wasn't present. Which indicates cashapp did not do an entire investigation as the company stated they would. I'm not the only person based off of CFPB website who's had this issue with cashapp letting me know they're not protecting my personal information. Once I filed the dispute the representative then went ahead and put a pin on my card as if I were the one to initiate the transactions. Cashapp also violated my consumer rights by this as well as their policy listed on their website.
|
| 09/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I provided service to a customer $ XXXX and the service was funded to me for the service through the Cash app in the amount of {$330.00} on XX/XX/2023. The customer then proceeded about XXXX weeks later to request a refund after services were rendered/delivered physically to her. Cash app withdrew the amount from my bank account ending in XXXX on the date of XX/XX/2023, in the amount of {$330.00} without any authorization or explanation for the dispute. I contacted Cash app the same day XX/XX/2023, and advised customer was given all of her services and showed copies of the receipt of delivery. They advised me to contact my bank for further assistance for they could not help me more at the time. I contacted my bank who advised Cashapp and or the customer is the responsible party and I needed to request the funds back from them as well seeing the transaction was done through a third-party institution. I have reached out time and time again with no response from the customer, or Cash app. I am requesting the funds be returned for the services that were provided and delivered.
|
| 04/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On or around XX/XX/, I received notice from CashApp that my account was closed due to a violation of the Terms of Service. Since I depend on CashApp to send and receive funds to and from immediate family members in emergencies, I was alarmed and unaware what could have triggered the sudden closing without warning. The only thing I could think of was unauthorized charges being made through CashApp, which I am unsure how those charges are even being made. I contacted CasApp customer service and provided them with information they requested to assist in investigating the sudden closure. After not hearing from CashApp after a few days, I checked on the progress of the complaint and was given a case number and told that the issue has been escalated. After not hearing back from customer service, Ive reached a couple of more times and was given the same answer that the issue has been escalated and has not received a timeline on when this will be resolved. CashApp, at the least, should inform users why the account was closed along with providing a timely resolution to the dispute.
|
| 06/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I was scammed by a fraudulent psychic named XXXX XXXX XXXX who charged my CashApp account XXXX dollars and XXXX in cash for a spiritual work that resulted in fraud, he also scammed other people and after I informed the CashApp company they promised to investigate and for the past week all they did was emailing back and forth with lies stating they would refund if I provide a police report I did provided the copy of the police report card even evidence of a complaint also filed with the attorney general, the fbi and ftc and after I provided all that evidence they closed my investigation stating they cant do nothing, this cashaap company is deceiving they allowed this type of fraud and do nothing to refund the money stolen I found they were punished by your company for not handling properly the customers complaints and thats exactly what they did in my fraud case that I reported to them, they just lie and email from several different agents pretending to help just to close the complaints and do nothing these people should be investigated and prohibited from doing business.
|
| 07/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I, have a complaint, about, my money, being taking out of cash ap, account, that wasn't, authorized, by me! upon checking, my balance! on XXXX! XXXX i had, {$950.00} in, my account upon me, checking, XXXX i seen, that my account, showed a XXXX balance because the, activity page showed that! XXXX, transactions! that I had nothing to do with, was the reason! the first, XXXX XXXX XXXX XXXX, convenience store, located, in XXXX, mi. For the amount of {$96.00}, the other XXXX, was made by XXXX! {$49.00}, the next, XXXX, the amount {$240.00} the last one! for the amount of {$560.00}, all I believe made in, acording, to the statement! XXXX California! I contacted, cash ap, about this offence, by e-mail, and phone to XXXX different! reps '' they said they, couldn't investigate, while, the transactions was pending, and I would have to wait, 10 days! why is this when! they allowed some one! from XXXX different, locations! To get my, money $ then allowed, then to, back in my account! {$66.00} that, is not, mine, please, help me to get my {$950.00} dollars back! with warm! " regards
|
| 11/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
In late XX/XX/2022 my phone was hacked. Resulting in my XXXXXXXX XXXX app being hijacked and XXXX of checks deposited, funds transferred to Cash App, Bitcoin purchased and sent to bitcoin wallet outside of Cash app. After this occured every check that was deposited was returned for insufficient funds. Since i had my XXXX account for so long the checks were immediately deemed good funds. XXXX has found in my favor deeming transactions to be fraudulent and processed chargebacks to Cash app. Now despite many attempts to resolve from XXXX to current asking what the next steps are if i continue to disagree, they have been very difficult to get any help. Cash app is still saying im responsible for the negative balance of {$5800.00} i have logged 3-4 cases asking for assistance, but noone has offered any resolution. Im a 100 % XXXX veteran and this is causing a lot of extra XXXX, as i have tried to resolve through cash app customer support.
User id XXXX XXXXXXXX XXXX or XXXX XXXX XXXX XXXX XXXX XXXX, wi XXXX XXXX. Please call me @ XXXX if you need more information to verify.
|
| 08/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I received a notification on my phone from cash app that someone was requesting a payment of {$200.00} I unlocked my screen and just unlocking my screen accepted the payment request.
I XXXX XXXX the consumer did not initiate this transfer.
I XXXX XXXX the consumer received NO benefit from this transfer.
This transfer was initiated by a unknown person through a cash request to cash app.
I XXXX XXXX the consumer received a locked screen notification from cash app requesting {$200.00} I XXXX XXXX the consumer unlocked my phone screen to decline and face id screen came up when the screen cleared it said accepted.
I XXXX XXXX the consumer did not accept the request.
I XXXX XXXX the consumer did not press anything.
It never gave me the choice too.
I XXXX XXXX the consumer immediately requested a refund from the sender per cash app policy.
It was declined.
I reported the transaction as a scam transaction per cash app policy.
I then filed a dispute through cash app chat.
The next business day cash app dispute department refused to open a dispute and closed my case.
|
| 04/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with rewards from credit card
|
|
Web |
|
|
XX/XX/2023 - Cashapp had a boost for XXXX 99 % off. All you had to do was click it and it took you to check out. I did everything the app told me to do but was still charged the full amount of {$9.00}. I contacted support worried and they said it would apply once it was out of pending. It didn't XX/XX/2023 - I waited a few days to see if the boost would finally apply but it didn't. Contacting support was very frustrating. They first tried to tell me I did it wrong and explained how, I told them I did all those steps they mentioned. They then tell me they see I clicked the boost and it was activated but somehow after I made my purchase? They said I should have waited 1-3 mins but it never said to do that. All it said was check out right through the boost option and it will automatically apply! They then said they will not refund or reimburse me because it is my fault! How is it my fault when I did everything your app told me to do?! The app is the issue!
I will never use those boosts again will stay far away from CashApp from here on out.
They are scammers and liars.
|
| 06/10/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Someone had hacked into my cash app account and took {$340.00} out. They took XXXX out once they took XXXX out once and they took {$300.00} out once. Will they text me when the XXXX was coming out and hadn't come out yet I told them do not let that go through and they said they wouldn't the same person that did all three transactions. Cash app suggested that I open up a new account with a new email and they would reimburse me the money that was fraudulently took out. Open up a new account with a new email and I waited approximately 7 days cuz they told me be 7 to 10 days before they put it back in. I tried to open up my old account and my also my my password wouldn't let me in and I didn't have the same phone number. I've been going through this almost 3 months now with cash out time to get this money back in my account with no headway whatsoever. I've given them the same information over 50 times at least 50 times I've had over 50 correspondence with them and still haven't had no results at all. Can someone please help me here they owe me {$340.00} and I want my money
|
| 11/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
On XX/XX/2022, I downloaded a direct deposit form from Cash app to give to my employer because I needed to change my direct deposit from going into my current account at the time because my wallet had been stolen as well as some funds from that account. I sent the direct deposit form to my employer as instructed to. My employer deposited my payroll check in the account number listed on the direct deposit form from Cash app on XX/XX/2022 in the amount of {$1500.00} However, I have not been able to access the account because I can not recall the email, phone number or cashtag for this account. I've called cash app several times in regards to this issue that I am having because I really need my paycheck. Every time I speak to a representative they just keep telling me that there is no way that they can access my account by just using an account number, only by email, phone number or cashtag. I feel as though they are not giving me correct information because there just really has to be another way to access my account. I am a XXXX veteran and I really need my money ASAP.
|
| 03/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash app offer all users free cash card, which is connected to big number of their services or you cant use them without a card. Whenever I apply for cash card ( many times for months ) at the final step I receive error message : " An unexpected error occured. Please try again later. '' which indicates technical issue, however when I report issue to cash app support I receive different answer : " Your request to activate/order your cash card wasn't APPROVED. and we CAN'T PROVIDE FURTHER DETAILS regarding this decision at this time. '' Than a list of possible reasons/violation of cash terms none of them apply to me.
So it's not an error but formed decision and 'try again later ' is misleading and untruth.
This is so discriminatory and without giving exact reason or what violation was I accused for.
First, I deserve correct information after my application.
Second, I deserve to know what did I do wrong ... or they just dont like me cause XXXX XXXX .... could be anything.
But third and most important I deserve same treatment as other cash card users with all perks.
|
| 10/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
Cash App scam. {$45.00} was allegedly accidentally sent to me so I sent it back to the sender. Then a dispute was filed with Cash App by the person who sent the {$45.00} and Cash App deducted the {$45.00} from my bank account which caused a {$30.00} overdraft charge, therefore I closed my Cash App Account on XX/XX/XXXX, thinking that would solve it. I also chatted with Cash App online and made them aware and was told by Cash App once its refunded, thats it. I let it go since I closed my Cash App account. Today, XX/XX/XXXX, I checked my bank account and another {$40.00} came out. I called Cash App and told them it was fraudulent. He said there hands were tied and the charge was disputed again by the same person. I told him I was more worried about this stopping as there XXXX be 50+ charges that he could dispute and I need to know how to stop this scam from continuing as my Cash App account was closed XX/XX/XXXX and Cash App charge is continuing. He told me that his hands were tied. Ive been to my credit union today, cancelled my debit card, and disputed the charges.
|
| 05/10/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I was informed by a friend of mine that not all accounts on cashapp are charged a fee to receive money. The only time you are charged a fee to receive money is if your account is a business account. I immediately contacted cashapp support in the app. I explained that i am not a business, and I never became a business, but I am being charged like I am. My account has always been strictly for personal payments between family and friends. Cashapp support replied to my concern with what the fee % is for business accounts. I had explained again my problem, they then said I would need to confirm the switch from business to personal. Which I did.. I asked when my account became a business account, they told me XX/XX/2020. I calculated the total fees I have been charged to receive money since then {$780.00}. I asked what I was suppose to do about that much money I was charged when I never switched my account and they told me they would courtesy refund me XXXX $ because they can't go back farther then 7 days. I don't see how that's possible when I never switched my account.
|
| 01/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with overdraft
- Overdraft charges
|
|
Web |
|
|
I was injured in Wisconsin on XXXX XXXX because my financial institution Cashapp let funds go from my account even though I did not have enough funds to make the purchase the merchant displayed one price and charged another. It does not appear to have went through any various of incremental price adjustments. Just flat out charged more than what was in my account. Held my funds pending for days. At a time when someone I owed came to collect some of there money I couldnt pay that person and we got into XXXX I received XXXX XXXX XXXX and at one point I was having an anxiety attack paired with a sciatic nerve in my back that restricts my inhalation and I could not remove myself from the situation because my life was being threatened by my body.These transactions technically completed because the merchant had to cancel them. These transactions were completed not peer to peer and was made with their cash card product.. liability belongs to Cashapp without a doubt. I do not have a borrow allowance. If I didnt faint my XXXX would have arrested completely to my knowledge.
|
| 06/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/XXXX, I had just received a new card from cash app, went to XXXX XXXX to purchase some ice, some kind of way my card must have fell out of my purse. The lady behind me went ona shopping spree with my card. I did not learn of it until XXXX the next morning, i called Cash appt right away could not get them so i called the police, filed a report they went to the store and saw the video and called me back. then i was able to get a hold of cash appt and file a report, when they got back with me they refused to give me my money back. I then called two liquor stores about the purchases they had on videos. i have kept trying to prove to cash app that i did not do this. I am a XXXX person and i would not do this to myself. I got back with the police wasn't able to get the video, but got my police report and sent it to them and still they are telling me that i made those purchases, i had just had money sent to me that same day so i could pay my bill, i have submitted my report 6 times and still they won't help me. the amount of money stolen is {$530.00} Pl help me.
|
| 12/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I transferred $ {$330.00} to my checking account from Cashapp ( $ XXXX. ) They charged me a process fee of {$5.00}, making the total going into my checking account {$330.00}. On XX/XX/XXXX Cashapp went into my checking account and took back the {$330.00}. I have spent the last four days trying to figure out why! I am getting nowhere and they are denying they took the money back out yet they did credit my Cashapp the {$5.00} processing free for " for not instant... I was told over the phone that means not instant transfer. The thing is it DID instant transfer and the very next day ( XX/XX/XXXX ) they took the transfer back. Cashapp is denying this and I can't get anyone to tell me where my money is! They had no problem crediting back the {$5.00} but have no explanation as to where the rest of my {$330.00} is. They have clearly stolen my money and it's a joke trying to get support..over the phone they just keep telling me I need to reach out over email or in the app... .. when I do that they run me in circles with the same generic questions & answers.
|
| 12/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2022 my cashapp account was hacked $ XXXX and XXXX dollars was transferred to a $ XXXX via my attached debit card in three transactions. One for XXXX dollars, one for XXXX dollars, one for XXXX dollars. When I reported it to Cashapp and my bank XXXX XXXX XXXX XXXX I was told it would be investigated and solved. My bank gave me provincial credit in the mean time. As of XX/XX/XXXX the bank did not adhere to federal law and have me only liabel for XXXX dollars and took the entirety of the XXXX dollars from my account and stated cashapp had to refund my money. Cashapp closed my account stating I violated terms and conditions and refused to provide me with documentation of what I violated. So instead of refunding my money they let someone hack and steal out of my bank account and refused to help at all. I need this money for bills and I expected financial institutions to protect my money. Cash App let the hacker hack my account, steal my money via an attached debit card, and instead of investigating closed my account so they wouldn't have to refund my money.
|
| 11/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I purchased a product online from a company called XXXX XXXX -- at the time the company 's website was active at XXXX. The site uses Afterpay, a buy-now-pay-later type of website to process the customer payment.
After the purchase, I started researching XXXX online and found multiple consumer complaints that items were purchased but never delivered, often in the hundreds of dollars, and that the company would never respond to inquiries requesting a status or purchase update.
I contacted XXXX on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX demanding that the order be canceled and my initial XXXX of XXXX Afterpay payments be refunded. Concurrently since XX/XX/XXXX, I have at least XXXX back-and-forth emails begging Afterpay customer service for a refund due to the fraudulent transaction. At every step, Afterpay refuses to resolve the matter, only providing vague updates that their merchant business unit is looking into the matter. I have demanded but been denied an opportunity to speak directly by phone with a company representative to explain the issue.
|
| 10/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I used my CashApp card at a XXXX to purchase some items that totaled {$23.00}. The card declined so I retried it for {$8.00} and it declined again, so I left without purchasing anything. Its been 3 days and I still have a pending transaction for {$23.00} on my account and CashApp has given me 3 different stories on when this debt-pin charge will go away or expire. This exact same scenario happened at a XXXX XXXX the next day and that transaction isnt still pending on my account so why is this transaction sitting here and why wont CashApp just void it? There was no purchase made and if its legal to hold my money for 3 days on a purchase that didnt happen then why didnt the {$8.00} charge sit there too? This is ridiculous. Cash App will not do anything about it or answer my questions. Ive tried to contact the merchant and can not get them to answer their phone. At the point of sale ( or decline I should say ) the merchant told me it is my bank who is holding the money not them. So who is it that holds the funds even when it was a charge that didnt go through?!!
|
| 05/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I deposited {$75.00} into my cashapp acct. Later I received notification that a charge for {$33.00} was decline. Upon checking Cashapp, my balance reflected {$18.00} but there were no withdrawls showing the reason for it no longer being {$75.00}. I spoke with support who claim a technical error happened from a XXXX charge on XX/XX/31 for {$53.00}, along with an XXXX charge for {$4.00}. They claim that while the orders were successfully processed on the merchants side, the funds were accidentally put back into my account and now they were settling up those amounts. But the funds for the charges were taken out when the charges were created and at no point did this {$57.00} reappear in my account as they claim. As it stands Ive been charged twice for these orders. This is apparently happening to thousands of other individuals as well and Cashapp is refusing to assist, not accepting disputes on the charges, not informing anyone prior to taking the funds nor are they informing that this is an error until you reach out to them after theyve already taken your money!
|
| 12/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Currently i am a victim of identity theft by many databreaches and me personally being robbed. on XX/XX/XXXX i received an letter from IRS stating that i had additional tax forms ( 1099k ) that was not included in my XXXX tax return. It was ELEVEN 1099k forms for the same company SQUARE INC ( I had no knowledge of this form prior to the IRS letter because i never created a SQUARE BUSSINESS ACCOUNT OR ANYTHING UNDER THE SQUARE INC COMPANY ) i did indeed know about me being a victim of the XXXX data breach and also me getting robbed for my wallet ( with all my info inside ) so my info has been all over the internet. SQUARE INC has allowed scammers/hackers to open up SQUARE INC BUSINESS ACCOUNTS AND CASH APP BUSINESS ACCOUNTS under my identity AND ALSO ALLOWED MULTIPLE LARGE TRANSACTIONS IN THESE ACCOUNTS WITH MY KNOWLEDGE. i have contected square inc on XX/XX/XXXX to report all 11 accounts as fraudulent but i have yet to speak with square inc again and i really need this matter to be fixed immediately. i have also filed a FTC REPORT MY FTC REPORT NUMBER IS XXXX
|
| 04/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I updated my banking information in Cash App on XX/XX/2022. I have a new account and instead of adding the actual routing number and account number, I linked my debit card. At the same time, I cashed out {$970.00} to my debit card. When the deposit did not show up in my bank account I checked Cash App and they had added their own routing number and bank account to my account. So when I transferred the money, they intercepted it with their own bank information. I cashed out to my debit card but the money went to them. I spent hours on the phone and on chats with them trying to get them to help me but they insist it was a valid transfer and are investigating it but will not tell me anything else. They are giving themselves two weeks to cover their tracks. I have not changed the information in my Cash App account so I can have proof of where it went. I have attached two screenshots. One with the Cash App screen with the routing and account number linked and the other is a screenshot of a XXXX search stating that the very same routing number belongs to Cash App.
|
| 10/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Square deactivated my account without any explanation or communication, leaving me perplexed. I have had a flawless nine-month business relationship with Square, with XXXX complaints or chargebacks. In fact, I was so impressed with their service that I decided to open a Square checking account to further grow my business. However, during the approval process for the checking account, not only was my bank account deactivated, but my entire Square account as well. To make matters worse, Square is also holding my funds, exacerbating the issue. This abrupt and unexplained deactivation has left me in a challenging situation, and I'm in dire need of assistance. I firmly believe this is a mistake, and I am seeking a prompt resolution. I implore Square to respond with clarity and decency, as I have not violated any terms of service, and this issue needs to be resolved ASAP to allow my business to continue thriving. Please investigate this matter and help me reinstate my Square account and release the funds being held so that I can get back to building my business.
|
| 08/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I have attempted several times to close my cash app account. Several times my account has been hacked and cash app refuse to refund my money after I disputed charges. When I try to close my account cash app says that the information I'm giving them to close my account doesn't match their records. I have given them all the correct information and yet they still refuse to close my cash app account. There is a XXXX cent balance which one of their requirements is to waive that XXXX cents and allow them to close the account by waiving the XXXX cents account balance. I have waived the account balance which means they can keep the XXXX cents. I just want my account closed and they still refuse to close my account. This has been going on since XXXX of 2023. I just want them to close my account I do not use the card. As a consumer when someone has hacked my card and taking money from me they've refused to protect me as a customer from hackers and give me back the money that was stolen. So I will no longer ever use their service again. I just want my account closed.
|
| 09/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I reset my password on Square Point of Sale. Invoice payment paid XX/XX/2022. I opted for instant transfer. Square fees, initially {$9.00}, which left my balance at {$290.00}. Another option added, adding more fees for the advertised " Instant Transfer '' to {$280.00}. When I click on the option to transfer, my funds are not available, suspended by Square. Several calls to Square customer service since XXXX, which is the time advertised. Actual time Square take calls, told to me by a Square representative, XXXX. Once I finally spoke with a representative and requested to speak to a Supervisor, the representative didn't know her job description, yet she speaks on " behalf of a Supervisor, puts me on hold, " allegedly to transfer me to a Supervisor, didn't happen, I received a " Text message ''. I was told I have to wait " 4 '' days for access to my funds. My account has been verified on my XXXX XXXX, yet Square holding my funds. I have my screenshots as proof. From the last screenshot, my money want be available for 6 days, XX/XX/2022. This is unacceptable.
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I sent money from my XXXX bank account to CashApp. Initially, XXXX blocked the transaction, but after verification, they released the funds. The money was deducted from my XXXX account but was never deposited into my CashApp account. I filed a claim with CashApp, but they stated that they never received the funds and advised me to address the issue with my bank. I initiated a dispute with my bank ( XXXX ), but I have yet to see the funds returned to my account. Additionally, CashApp deducted XXXX dollars from my account, leaving me with a negative balance of XXXX. I contacted CashApp support, and they informed me that the XXXX dollars had actually been deposited into my account. I refuted this claim by providing a screenshot of my statement, which did not show a XXXX deposit in XXXX which I had disputed. The customer service representative stated that there was nothing they could or would do for me and advised me to take the matter up with my bank once again. I am out XXXX dollars total for this ( XXXX from bank at XXXX and now negative XXXX at CashApp ).
|
| 04/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American |
|
Approximately {$95000.00} was embezzled/ stolen out of our three corporate bank accounts and Cash App is refusing to assist despite sending documentation and certified letter. Despite numerous calls, they simply tell us it's not their problem, and at one point, even hung up on me while I was asking for a resolution.
Original XXXX Revised XXXX forged checks XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX/Personal XXXXXXXX XXXX XXXX XXXX {$2900.00} XXXX XXXX XXXX {$2500.00} {$5400.00} XXXXBusiness XXXX XXXX {$7300.00} XXXX {$4700.00} XXXX {$4500.00} XXXX {$4500.00} XXXX {$430.00} XXXX {$430.00} XXXX {$6900.00} XXXX {$230.00} XXXX {$700.00} XXXX {$1800.00} {$31000.00} XXXX # XXXX XXXX {$3500.00} XXXX {$6400.00} XXXX {$560.00} XXXX {$9800.00} {$20000.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$4200.00} XXXX {$6800.00} XXXX {$6700.00} XXXX {$2700.00} XXXX {$740.00} XXXX {$6600.00} XXXX {$11000.00} {$39000.00} Attaching a copy of the spreadsheet, admittance of guilt texts and XXXX XXXX XXXX 's report. Also attached a copy of the certified letter we sent.
|
| 03/09/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I was talking to my husband of my cousin through XXXX, I thought it was him. I was investing money {$500.00} and I was suppose to get money back in order to get money I had to follow with the person he was working with so I gave my info and had to go to email to withdraw after that, they were requesting to pay network fee to withdraw money. I was concern because they were asking {$800.00} but I told them they took all that I had. I realized it was my cousin when he made me hold for XXXX mins and his boss was horrible in helping me. I asked him what's my aunt 's name and he couldn't answer. I couldn't get money back and had to change card and file a complaint to bank. My cousin told me that the night before his account was hacked and that person wasn't her husband. They were insisting to pay something and this person was calling me so I can continue because I wasn't doing everything they wanted me to do. I got called the night after and I took a screen shot of the procedure. I just don't want them to do it to someone else. This investment was from bitcoin.
|
| 01/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My son started an account on CASHAPP in XXXX, while he was XXXX. He was able to transfer and receive money without adult sponsorship. In XX/XX/XXXX, his phone broke and he was given a new telephone number. My mother-in-law and daughter sent him money using the old telephone number.
I contacted CASHAPP to find out how to access the funds using the new telephone number. At that time I learned about the sponsorship for minor accounts. He never had a sponsor but we can prove the account is his and that I am his parent. I was told be several CASHAPP reps that there is no way to access his account because it was not verified when set up. If that's the case, he should not have been able to receive and send funds.
ISSUES - A minor was able to set up and use and account without sponsorship.
CASHAPP will not verify the account with the minor or their parent.
CASHAPP will not refund the money sent to the account ... both my mother-in-law and daughter requested refunds.
CASHAPP will not verify account with parent. Offered to submit birth certificate as proof.
|
| 10/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
**Copy the message to reply to the customer and insult the customer at will.XXXX 1. The account is registered ( deactivated ) in XXXX, and the payment terms of XXXX are applicable. Square binds customers to its XX/XX/XXXX updated payment terms.
2. Your email customer promises to review and release within 90-120 days. You broke the contract without any results.
3. The account did not trigger the 12 items you mentioned ( no customer refunds or disputes occurred ) 4. The account was delayed for 2 years. You did not contact the customer to propose a solution midway and deliberately delayed the process. Instead, after complaining to XXXX XXXX XXXX, it will be " permanently retained '' and based on your company 's payment terms XXXX ( it does not indicate that you have this authority ) ( or trigger Article 12 ) ) Summary : Square Company complained that the manager abused the terms, breached the contract at will, bullied consumers, and deducted customer funds at will. It is hoped that the relevant financial departments will intervene to investigate Square.
|
| 04/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I run a real estate business and decided to use Square ( of Block, Inc. ) to send an invoice to a business partner so that I can receive my split of the profits of exactly {$16000.00} for our work. I made the invoice on XX/XX/XXXX, days before our closing date of XX/XX/XXXX, and my partner paid on XX/XX/XXXX. Square notifies me that the funds would not be available until XX/XX/XXXX. Although this was frustrating, I allowed it thinking it was simply due to their slow processing. On XX/XX/2023, at XXXX, after trying to access the funds all morning that day, I received an email from Square stating that my account has been deactivated and my funds would be held for 90 days! This means that instead of having my money on XX/XX/XXXX, they push it out to XX/XX/XXXX. The email was not clear in giving a reason as to why my account was deactivated. I have made many efforts to contact their customer service department and even asked to speak with their legal team, but nothing was done to provide clarity nor have I been able to speak with their legal department.
|
| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
At XXXX XXXX time on XX/XX/2022, I received a login code I never requested followed by a notification that my email was removed from my account. this prevented my notification of any subsequent fraudulent transactions, so I don't know what the criminals have been up to. Any and all transactions made at or after that time in that account are fraudulent. I can not see any of these amounts since my account was hijacked at this point and I was rendered unable to login through the removal of my email address. I was asleep and not logged in, so I could not possibly have made the transactions. I contacted cash app immediately upon waking up that morning via in app ticket through another account, through XXXX, through email, and made numerous attempts to reach them by phone. I have sent dozens of emails back and forth with support and they will not do anything to remedy this. I want any fraudulent transactions reversed and the account closed, and I have been upfront about those instructions, my personal information and what happened from the very beginning.
|
| 09/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
There were two transactions made one on XX/XX/XXXX XXXX on XX/XX/XXXX with XXXX XXXX took the money out of my account for both transactions because it was a delivery order they put a hold on an amount and then refund it and take out for the actual charge for the one it was supposed to be {$79.00} and for the other one it was supposed to be {$200.00}. Both funds were taken out that day, however cash app without my knowledge or permission, took out a second and third time for the transaction, stating that XXXX had put the money back into my account when they never did I have the documents that prove this every associate that Ive spoke to on the phone has told me I was in fact double charged for each purchase, but every time we try to put in to get my money back there XXXX or dispute service just tells me that theres nothing that they can do, and it will not provide me the information that they used to come to this conclusion or just hang up on me as of right now I missing almost {$600.00} out of my account and thats just with these two transactions
|
| 01/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2023, I reached out to Cash App to dispute a charge that I made on my card.
( I reached out the XXXX several times via phone and email to no avail ) On XX/XX/2023, I received a notification from Cash App that the dispute was denied due to the merchant rendering the services provided.
On XX/XX/2023, I requested the documentation that was used in the decision. When I received the documentation, the transaction stated that this was a rent payment, which is incorrect.
The transaction was an administrative fee to hold the apartment for a complex that I was applying for. My application was denied so I contacted the apartment complex to refund the administrative fee that was paid to hold the apartment. After reaching out to the apartment complex and management company of the complex both via email and phone and not receiving any answer, I contacted Cash App since the transaction was made on the Cash card that I hold with the company. Cash App has denied my dispute and the reason they have given for the denial does not match the circumstance.
|
| 03/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I case a with XXXX XXXX case # XXXX and one with XXXX XXXX XXXX XXXX, Im making a complaint about cash app. This is were all mr deposit when to. From XXXX the amount with cash app is XXXX. This is what cash app owes me, because they wont deal with the banks. XXXX has reversed money out of cash app then put it bank into cash app and that violated my account. So cash app wont deal with me anymore. But they have my money. No one has taken it out except for the fraud. The banks told me they owe me my money. XXXX XXXX never did anything to help me. As for as XXXX XXXX cash app owes me XXXX and thats not in including bitcoin that fruaders have sent so if my money. I dont have a bitcoin account as for as I know. I dont know how to use it. So the claim would be on cash app. They want help so they stealing my money. I tried many of time tell them I didnt put my money in cash app or take it out. That the fraud people had all my information. They messed up my life. Im on XXXX and they took everything. I need to get my money back from them. Please help
|
| 10/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On or about XX/XX/2023. I had received {$400.00} I sent it from my XXXX account. At around XXXXXXXX XXXX that night I tried to access my money, it wasn't available! Around XXXX or so I sent my neighbor {$20.00},. That went through. I never got my money that night. I contacted cash app customer service and after a few hours I was able to look at the transaction and it said my {$400.00} went to a XXXXXXXX XXXX I later learned that cash app and the bank was one in the same with cash app. I explained the situation about XXXX or XXXX times. My problem wasn't resolved and nobody could tell me how my {$400.00} went to XXXXXXXX XXXX! I never got a straight answer yet. I stopped using cash app and every week or so I contacted cash app about returning my money. A representative said they would help me. Still nothing. At the end of XX/XX/2023 I tried to contact cash app about my {$400.00} and my account is closed. Per cash app for FRAUDULENT ACTIVITY!! I still don't understand how they came up with that cause I only used it to inquire about my {$400.00}.
|
| 10/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
CashApp is arbitrarily and capriciously restricting, inhibiting, reducing, sabotaging, interrupting, preventing, and otherwise obstructing money being transmitted by my predominantly XXXX, XXXX, XXXX XXXX XXXX XXXX from hiring/paying our XXXX XXXX XXXX XXXX in order to obtain much needed legal services, in our major practice areas of immigration law, deportation defense, family law and divorce, criminal defense, and civil rights law. Based on their transparently biased, XXXX, and discriminatory letter attached, where they use a ton of non-specific " buzzwords '' to justify their illegal actions and conduct, it is our legal analysis and opinion that they are targeting minority payors, and payees, to prevent or inhibit interstate commercial transactions, in violation of the federal, state and local law, and even the United States Constitution. Even worse their motivation appears to be in violation of Title VII of the Civil Rights Act as well as other Human Rights Laws of New York State ( and other states ). Please urgently investigate and advise.
|
| 08/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Between the Dates of XXXX there were multiple transactions made to 2 companies who the parent Company is XXXX XXXX, the 2 Companies are ID 'd as XXXX XXXX and XXXX Slots Payments varied from XXXX {$50.00} and there were about 50 transactions, around XX/XX/2023 i was playing on a casino, which i played a specifi slot called the bear or something to that effect where i had a winning spin, i screen shot the winning spin to send to company, which i was told it was a Visual Error and what i was seeing was not actually what it really was ... Implying that it was my fault and they essentially closed my account, and refused any type of refund to me whatsoever. which i than reached out to one of the card companies cash app i used for multiple transactions, i disputed the charges and was told because there were multiple transactions its not a valid dispute, i explained that it took me that long to see they were not conducting business ethically and i wanted a refund, i did not think i should be paying for a scam. cash app basically told me to kick rocks.
|
| 05/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Cashapp is deducting money from my account ( hundreds of dollars ) blaming it on a glitch in their computer systems and will not return the money. Whats worse is that these transactions in question are missing from any sort of transaction records!!! I have tirelessly spoken to managers, supervisors ect where I am told they have no information for me and that the money taken out of my account are from XXXX XXXX months ago that their system mamde a mistake on! There is no record whatsoever of the money they swiped from my account. over XXXX $ Cash app is hiding transactions from people from what appears to be a terrible opperation. No one will help me, my electricity got cut off, my health insurance canceled becasue of a glitch in their system that they are holding their customers responsible for. I have documentation of me litterally begging for help for the last XXXX XXXX weeks. I am waiting on cashapp to send me a transcript of the support chat which shows them over 5 times telling me they had an error in their system and it caused this issue.
|
| 04/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I recently had my name legally changed. I submitted the required documents to Cash App on XX/XX/2023 so that the name on my account and Cash App debit card can be updated. I also requested a debit card with my new legal name on it. It's been two weeks and I have yet to receive a card with my new name, nor have I received any updates about the status of the name change. When I've reached out to Cash App support regarding this issue, I receive the same canned response every time ( from customer service reps and their supervisors ) : " We've escalated your case and our team is working hard to resolve your issue. For reference, your previous case number is XXXX. '' They've confirmed that they've received the documents that are required to process the change. I've updated my name with all of my banking/financial institutions over the past three weeks with no issues. I'm confused as to why Cash App has not been able to successfully process the change and why no one is able to give me any information as to why this hasn't been completed after 14 days.
|
| 07/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022 my account was hit by a company named XXXX a total of 8 times in total for {$350.00}. These were unauthorized transactions. They were as follows XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have tried to contact XXXX and have received only one response from them asking the last 4 of my card number which I gave them with no response. I emailed them again trying to follow up with them with no response.
I also tried to contact Cashapp while the transactions were still pending and not completed and they told me they could not help me until they were completed. I contacted Cashapp again once the transactions were completed and filed disputes on these transactions and was told that there was no error made and they could not help me. Now Cashapp has canceled my Cash Card 3 different times for some unknown reason making it to where I can not access what money I do have in my account and they can not give me a reason as to why they are doing this. I have contacted support through the app and have called support with no help on this matter.
|
| 09/11/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I sent a wire transfer of {$930.00} from my XXXX account to my Cashapp account on XX/XX/2023 at XXXX XXXX. I did not know of the maximum 2 wire transfers a week rule, so this was the 3rd one and it was declined by Cashapp on XX/XX/2023 at XXXXXXXX XXXX Cashapp informed me that it actually declined the next day XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX and that within 48 hours it would be sent back to the bank the wire originated from. That would put it sent back no later than Friday XX/XX/XXXX at XXXXXXXX XXXX, it never showed up. I talked to my XXXXXXXX XXXX first and they verified it had not been sent yet late Friday afternoon. They told me to ask Cashapp for documentation showing they sent the wire back and Cashapp refuses to provide me with this documentation. I've talked to numerous " customer support agents '' and none have helped me a bit. They just give me the same regurgitated information saying it will be sent back in 48 hours, we are way past that now. Cashapp refuses to help me in this matter and that is why I am writing this complaint.
|
| 05/26/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
There has been fraud or a baking issue with the app called Cash App Tuesday morning around XXXXXXXX XXXX. I made a transfer from my savings into my account of XXXX dollars following after I made a payment at XXXX at this current time. I had {$500.00} in my savings account. Around XXXX XXXX Tuesday morning I received a deposit of XXXX. Following that deposit, I made a transaction into my savings account of {$700.00}. At this time I noticed that my savings account didnt update or calculate my total finance adding up to which should be {$1200.00}. My account was never updated, so I removed the money that I added noticing that there was no change I took all the money out of my savings into my account to see if the current calculations were correct. At this moment, I noticed that they were not my account was only updated to XXXX. I reached out to the company. They repeatedly told me that they have no further information that they can not access it. The correct information to even help me the manager of the company and I only talk to you via email.
|
| 07/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I received a card in the mail from Cash App on XX/XX/22. I never opened an account. I tried to contact them, but it is an automated line that says it will call you back. I received a call back and they requested I provide my email address so they could send me information on how to close the account. I did not want to provide any information to them. They would not help me close the account and hung up on me.
I later received an automated voicemail that said a former employee downloaded cash app investing reports. It went on to say there was no personally identifiable info on those reports.
I XXXX Cash App and apparently this is a typical scam. Please see the article below or you can XXXX " cash app card in mail scam '' and you will see similar articles.
XXXX XXXX XXXX Can you please help resolve this? They should also be held accountable for this scam and have an easier way to close this issue out.
The company contact info is shown as follows : Customer Service XXXX Cash App XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX
|
| 03/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
An aquaintence named XXXX XXXX had posted on XXXX that he was having a moving sale and was selling a refridgerator. When I asked about the refridgerater on XX/XX/23 he messaged me from the same account. He said he could hold the fridge until Sat with a deposit of XXXX. I agreed and cashapped the money to what he said was his cashapp account.
Later, I asked if he could deliver and he said yes, but there was a XXXX delivery fee. I agreed and sent XXXX.
After a few hours, I start getting notifications that XXXX XXXXXXXX XXXX XXXX acccount was hacked and other people had been scammed they same way by who ever was pretending to be him stating they were having a moving sale and he would hold and deliver the items for a deposit and delivery fee.
I reported the account and XXXX took it down. I contacted cashapp support who advised they can not help me with a fraudulent charge. I advised the person was hacked into someone elses XXXX account and pretending to have a moving sale yet they say they can only ask the theif to send the money back!
|
| 07/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
RE : Case Number : XXXX XXXX XXXX ref : XXXX : ref On Monday, XX/XX/2023, I cashed out {$300.00} to my XXXX XXXX ending in XXXX. ( See Attached Exhibit A ) This XXXX is linked as a Debit Card to my Checking Account at XXXXXXXX XXXX ( Account ending in XXXX ). I pointed this out to customer support and they wanted me to contact XXXX XXXX XXXX XXXX. XXXX claims that they gave XXXX XXXX XXXX XXXX a deposit amount of {$290.00} and that I should contact them to get my money back.
Support claimed that they would investigate. I gave Support all of the above information as requested including information demonstrating that I had previously cashed out {$100.00} at XXXX am on XX/XX/2023, to my XXXX ending in XXXX ( Exhibit B ) and said funds appeared immediately in my Checking Account ending in XXXX at XXXX XXXX in XXXX, NJ. ( See Exhibits C and D ) Later Support claimed that [ b ] ased on the information available, it appears the funds were dispensed properly and no error occurred with this transaction. As a result [ my ] dispute has been closed.
|
| 11/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
On XXXX XXXX XXXX, I opened a checking account with XXXX and made a single transaction of {$27.00} by transferring funds into it. However, to my surprise, on XX/XX/, I received an email informing me that my account had been reviewed and that there was activity that your platform was unable to accept. Consequently, they mentioned that my funds would be held for a period of 90 days.
Naturally, concerned about this unexpected development, I immediately contacted the customer service department seeking clarification on the nature of this activity. Unfortunately, I encountered a disappointing experience. The representatives I spoke to were unable to provide me with any meaningful information or assistance. They could not tell me what activity was made. They also would not let me speak to anyone in the security department. No one I spoke to could give me a valid reason or explanation.I found this lack of transparency and support disheartening, especially considering that the only transaction made on my account was the initial deposit I made.
|
| 04/28/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was sent money to my cash app account which was my old account from my daughter and i was not able to retrieve that cash app account so i call cash app to help me retrieve the account and get access to the money, the person from cash app was helping me and needed information from me to get access and verify my identity. He also stated he needed me to add this card to my account so the money could be transferred to my new cash app account. Which i did and we were disconnected and he called me back on a different number then the number i used to contact cash app, his number and name came across my ID, it was a chase account which he indicated that the money will go to this account then to your account and continued to reassure me that it would. He stated he would call me back which he did not and when I tried calling the number it was disconnected and the money on my cash app indicated that it went to the chase account which is not my account. I have reached out to cash app and they are doing an investigation. how do i get my money back?
|
| 03/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I have filed a dispute with CASH APP over and over then I filed a complaint back in XX/XX/2022 with cfpb cash app responded with telling me that I needed to verify my account with CASH APP and the complaint was closed So I did what they asked and now nobody knows what I am talking about nor do they know how to help me this hasbeen going on for close to a year now and still I am out {$1000.00} out of my account that is from atm 2 withdrawl three transaction were made only 2 of them they got money from each {$500.00} for a total of {$1000.00} the XXXX COMPLAINT ID from XX/XX/2022 The first transaction was on XXXX XXXX XXXX {$500.00} XXXX ) XXXX XXXX {$500.00} was declined XXXX ) XXXX XXXX {$500.00} the 1st and 3 rd transaction both atms The response CASH APP gave has been just one more way to not give me back my money I have called and called CASH APP and nobody knows anything about anything or what to do PLEASE HELP ME GET MY MONEY BACK THAT WAS TAKEN FROM MY ACCOUNT .If you need any more info from me PLEASE LET ME KNOW THANK YOU SO MUCH
|
| 03/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to pay a bill
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Web |
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I had my tax refund direct deposit into my Cash App account on XX/XX/02 from my tax preparer TPG. It was for the amount of {$13000.00}. Since its not more than {$25000.00} it shouldnt had been a problem. My deposit was pending from XXXX ; XXXX am to XXXX. I tried to send my son {$600.00} dollars ( which I send money to him all the time and he send me money ) after I tried to send him money. I recieved a text saying my account is temporary locked for unusual activities and they want to keep me protect. Within 24 to 48 hours I will receive a notification and I will be able to access my fund. I tried to cash out my money to my linked bank account and cash app wont let me even transfer my money to my link bank account. I have spoken with over 8 reps from support. I have talk to a manager. I have send in the proof from my tax preparer. No one has resolve this issued and its over 48 hours. All Im trying and wanting to do is transfer my money to my link bank account. I can view my balance on cash app but cant cash out nor send or recieve money.
|
| 12/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Starting XX/XX/2023, money was being taken out of my account due to a fraudulent scam that I was involved in. The scammer kept taking money out of my account on the belief that I was able to get my money back with some interest from an investment that they were doing. After about a month, {$11000.00} was taken out of my account with nothing in return. I messaged the scammers about returning my money, but because they were scammers, they never replied to my message about returning my stolen money. I later spoke to the Cash App department about my situation, but they were unable to help since the transactions had already gone through and they were not able to stop the pending transaction they told me that the only way to get my money back was to ask the recipient to send back the money. I explained to them that I was involved in a fraudulent scam but the Cash App department would not even try to help me and told me to contact my bank, which I did before calling Cash App. I also already had a police report made before contacting Cash App.
|
| 06/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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Wednesday XX/XX/21 Wife sent me {$140.00} at XXXX and I made a withdrawal at a atm around XXXX. On her account for Cashapp, it shows that she sent me the {$140.00} but on my account for Cashapp it does not show this. Also, when adding everything up since the moment I got paid that day it doesn't add up and I am missing {$140.00}. I have contacted cashapp multiple times with almost every customer service associate either hanging up on my wife and I or not listening correctly, then assuming that there isn't anything wrong. But multiple times customer service couldn't find my account, even though i was giving them all the information. I have sent them screentshots of what it's supposed too look like if someone was too send money then withdraw. Also, times on when transactions taken place do not match up. I have reached out multiple time both call and email but no one is helping with the matter. The screenshots taken are of my end of the app, the statement is from Cashapp. As you can see things do not match up. Please advise on this matter
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| 10/23/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
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Web |
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My name is XXXX XXXX and the email address associated with my Square account is XXXX I set up a XXXX and used Square to process payment for my XXXX.
All of a sudden my account was deactivated by Square and my funds were held.
Square told me the date for availability of funds but they never kept to their word as they kept postponing it. When I reached out to Square, I was told that due to the disputes on my account they would hold my funds for extra 30 days.
The balance on my account held by Square is {$4400.00} All disputes associated with my Square account were closed on XXXX XXXX XXXX but up till now Square has refused giving me my money. I will attach a screenshot of my account showing that disputes were closed over 90 days ago I have tried to resolve this with Square but they are not responding to me. I contacted Square a month ago and they refused responding to me, I also contacted them again twice today and they haven't responded.
Because of this, I am filling this complaint to enable me have access to my money from Square
|
| 12/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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On XX/XX/2022 I was double charged at XXXX for {$180.00}, I returned the item I purchased to try to get my money back and they only returned one of the charges and the other charge was never returned. I contacted cash app and XXXX and at the time both were telling me there was nothing they could do. I disputed the charge and was denied, I continued to dispute the charge with cash app and was denied every time so I decided to call XXXX executive office and was finally notified that they had started a refund for my double charge on XX/XX/2022. I waited the 10 business days and still had not received my money back so I then called cash app again and they stated that they didnt have a pending refund coming to my account, so I called XXXX again to make sure they refunded the money when they said they did and the executive office confirmed they had. I requested the documents from which cash app used the determine my denied dispute and they merely sent me a purchase summary, with nothing more than the store name and the amount I was charged.
|
| 04/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/XXXX my daughter sent me {$270.00} via cash app I elected to have these funds directly deposited into my account instead of an instant deposit. I called on XX/XX/XXXX because funds have not been received I spoke with a representative that stated they could see the funds and they would be available by the end of the day. On XX/XX/XXXX funds had still not been received I called cash app and spoke with several reps via chat each one gave a different story the first representative XXXX stated that they are not showing a pending deposit, the second representative stated the same so I called I was then told that the funds would be available XXXX I asked how this was possible because friday XX/XX/XXXX is a holiday. I than asked to speak with a manager and was hung up on. I called back again and spoke with another representative that stated the funds would be available today when I asked about getting a refund to the sender and how they could go about doing so he told me he could not provide me with that information and hung up on me
|
| 01/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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I attempted eight times to communicate with Square , Inc regarding my merchant account which a significant of money was stolen from, via email, and repeatedly get asked to provide information and told I would be contacted in 24 hours however, that never happens. I am not allowed to contact them via phone as I lack a code needed because I have no access to the account, my debit card has NO phone number on it. My fraud issue has been ignored and the person ( s ) who compromised and took my business account ordered his/her own card for this account and it is believed that thousands have been taken without any assistance from Square.
I am the owner of XXXX XXXX XXXX On or about XX/XX/2021 this account was compromised, the user and passwords changed, and an additional card ordered or requested. To date, 7 months later, I am unable to still even see what has transpired on the account. My phone number was stolen first, and as such any verifications were being viewed and changed by the person who stole the phone number and subsequent email.
|
| 07/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
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Web |
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I made a purchase for bitcoin and the withdraw has not reflected on my account. I called many times spoke to many people with no resolution. I am bothered that they are not answering me by online support nor by telephone. Cash app keeps blocking every transactions I make and it's becoming an issue. Now they are completly ignoring my concern by not answering me. Please help me resolve this issue. There was a transaction for the amount of XXXX $ and another for XXXX XXXX Cash app is not professional with handling concerns. This transaction was made on Sunday XX/XX/2023 today is Tuesday XX/XX/XXXX and still no resolution.. It should had not taken this long especially when it says the transaction has been successful, but its not reflecting on my Bitcoin. Please help me get my money that cash app is holding or blocking my transaction. I honestly feel unconfortable this is a form of harrasment and abuse of power. I don't appreciate this kind of business with cashapp. This is complain is for both sender and recipient for these transactions.
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| 07/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/2023 I verified my checking account with Square in order to receive a payment from an invoice I sent out using their products. After a week of not being able to transfer out the funds, I called Square support and was told that my account, which had always been in good standing, was deactivated and my issue would be escalated to Account Services and that I would receive a call back in 24 hours. I never received a notification of account deactivation and I never received a call back.
I called in every single week from then forward and got the same response until Thursday XX/XX/XXXX when a rep named XXXX recognized an issue on the Square side and would escalate my issue again. She continued to email me that Account Services had not responded until I emailed again on XXXX for an update and recieved a boilerplate response from Account Services that my account had been deactivated. Who would have thought?! I still have not received any information on the funds that are trapped in the account and feel I have run out of resources.
|
| 02/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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I signed up with XXXX to aid me with credit card and payment transactions for my small business. A client paid his invoice of {$4300.00} on XXXX using their ACH option. I was notified that the process would take 2-5 business days and to expect the funds on XX/XX/15. At approx XXXX on XX/XX/15 I received an email from Square that they needed more information to process the funds. I complied by answering another 15 questions. Downloading business invoices, my DL ( again ) my banking information ( again ), corporate docs, etc... Then at XXXX I receive another email that my account has been deactivated. Just like that. I called to find out what was happening and was told they couldn't tell me anything by law. My account was locked up. The funds are unable to be refunded to my client. The told me they have the " right '' to hold the money for 90 days. I have tried to refund the money back to my client, can't do it because my account isn't active. So. The {$4300.00} will sit in Square for 90 days and then I have no idea what will happen.
|
| 03/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
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|
On XX/XX/XXXX I made a payment to my apartments for my rent via the same link I always use every month to submit this payment. I noticed that my rent balance never updated to show the payment that I made in the amount of {$1000.00}. I reached out to my apartments immediately the next day to see if they could locate the payment. They were not able to locate the payment, I then proceeded to reach out to cash app to dispute the transaction for a refund of my money because the apartments said that they did not receive my payment. Cash app denied my dispute.
On XX/XX/XXXX a monthly later I reached back out to my apartments to see if the payment has shown up in the system/located. The apartment still said they still dont have the payment and advised me to reach out to corporate. I reached out to corporate provided proof of the payment coming out of my account and on XXXX corporate replied after research and stated they didnt have any luck locating my payment.
At this point it brings me to feel and believe that cashapp took my money.
|
| 04/11/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with rewards from credit card
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|
Web |
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|
I use the app Cashapp which is linked to a card. I have attempted to contact the company on two separate occasions regarding offers they list to entice people to make purchases. The first offer was on XX/XX/XXXX for a purchase of {$19.00} and was supposed to apply a 'boost ' for 75 % off. It didn't go through and they said there was nothing I could do.
On XX/XX/XXXX I made a purchase using a discord boost to give99 % off one purchase with a total discount of up to XXXX XXXX I made a XXXX purchase and it took the full amount, so I contacted customer support. Customer support has informed me that I need to file a complaint by pressing the three dots on the program screen and mark that my boost wasn't applied [ which it was ]. There is no option to do this and since it's not an available option there is 'nothing that can be done. ' I have searched the web for this issue and it has been ongoing for months with this app.
https : XXXX People are complaining about them not applying the boosts and customer support not doing anything.
|
| 12/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I use CashApp to transfer money back and forth between my employees, family and friends. CashApp launched a XXXX service last year that made it easier for average consumers to purchase and hold XXXX as well as send XXXX back and forth between consumers on the service. A scammer reached out to me trying to sell me an investment opportunity in XXXX and this investment had to be made through the CashApp service. I unfortunately became victim of this con and lost over XXXX XXXX dollars to the con artists on this CashApp platform. This happened between XXXX and XX/XX/2022. I reached out to CashApp to file a complaint about the lack of protection for consumers in the service. They let scammers and fraudsters use their service to exploit people like me. I even sent letters to them through certified mail but I have heard nothing from them. I feel like I have run out of options with them. I have all the records as well as correspondence with them and with the fraudsters and well as all the transaction records. Please assist. Thank you.
|
| 07/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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I was under the impression I was talking to one person and he claimed he was and remember a couple of days I made arrangements to not be in town anymore just to be going out of town so I didn't worry about paying money or nothing I was asked to send the money to get that ticket paid for and I prove that I actually am seriously XXXX XXXX anymore and turned out that after I sent the money and he's been virgins to avoid me and block me and I found out it just came through a XXXX friend and a post and live contact in my bank and it's not doing me any good cuz they act like they're just going to wait to call me back or whatever so I need help with getting my friends back to me as it was an imposter and it's been proven that he's been pasture XXXX hasn't even blocked him out of there or done anything about it whenever I reported him after I found out I mean it's like everybody 's going to let him continue to scamming people I'm on XXXX I can't afford to be losing income my landlord locking out of my house because of the situation
|
| 01/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
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|
Web |
|
|
I have an account with CashApp. It was just that. Cashapp with a small balance and linked to one of my real bank accounts.
I suddenly starting see XXXX XXXX ' charges being declined despite never requesting or authorizing a XXXX XXXX. I tried to work with their support. They agreed I never authorized a card. They would only send me to a link to report my XXXX XXXX 'stolen ' even though I had never been issued or authorized a XXXX XXXX with them. I have no card details nor has any physical account number ever been shared with me.
How can Cashapp issue a credit card number in my name and account without my authorization? And then request me to report it lost or stolen? The online support basically said 'sorry report it stolen and I can help you no further '. The cashapp support took no action to stop or close the account even though they could see the declined charges and me saying they were of course not authorised ( I have no cash card ) Luckily the charges are being declined so far. Six or more declined charges to date.
|
| 01/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I attempted to purchase fuel for my vehicle on XX/XX/2021 at XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX ) using my CashApp card. Between these XXXX entities, the remaining balance on my card was drained, and I was unable to get any fuel at all.
I spoke with the manager at the station, who said that the funds would be sent back to my card within XXXX days.
I brought this up with CashApp who stated that they would open a case regarding this issue. Case number XXXX ( also : ref : XXXX : ref ) was issued to me XX/XX/2021.
On XX/XX/2021, I was told that " We have received your dispute and filed a claim with the card network. As updates become available, we will keep you informed.
Please note, the card network provides the merchant up to XXXX calendar days to review and resolve your claim. '' by support agent XXXX.
I have yet to receive ANY form of update from CashApp to this point. Every attempt to seek further info ends up in a never-ending cycle of being transferred from XXXX rep to another and never getting anywhere.
|
| 07/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
Dear Consumer Financial Protection Bureau, I am writing to report a potential fraud or swindle that I have recently experienced. Today, I received a debit card under the business name of XXXX XXXX XXXX XXXX, issued by Square XXXX. However, I am not associated with this business in any way, and I did not request or authorize this debit card.
I believe this may be a case of identity theft or fraud, and I am concerned about the potential risks and consequences of this unauthorized activity. I have already reported this incident to Square XXXX and filed a police report, but I am also contacting your agency for additional support and guidance.
I would appreciate any assistance or advice that you can offer in this matter. I am committed to taking all necessary steps to protect my identity and prevent further fraudulent activity. Please let me know what additional information or documentation you may need from me to proceed with an investigation.
Thank you for your time and attention to this matter.
Sincerely, XXXX XXXX
|
| 02/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
A. To pay a bill, I transferred {$850.00} to my Cashapp account on XXXX at XXXX B. I initiated a payment on XXXX at XXXX using my Cashapp account.
C. Cashapp declined the charge indicating suspicious activity D. I contacted Cashapp via their chat feature to indicate the charge was made by me.
E. Cashapp responded and indicated I should use another form of payment.
F. I informed Cashapp that I'd just transferred {$850.00} to them and to transfer it back to my main banking account, would cost {$15.00}.
XXXX Cashapp sent a generic response.
H. If Cashapp chose to decline my transaction they should not force me to pay {$15.00} in order to transfer the {$850.00} back to my account today.
I. This is a form of gauging the consumer. It's at the sole discretion of Cashapp to approve purchases but when a consumer has deposited money to Cashapp in order to facilitate financial transactions, if Cashapp chooses to decline the transaction- the money should be returned to the consumer without a fee or all of this emotional labor.
|
| 07/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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On Monday XX/XX/2023 someone contacted me through text message pretending to be the XXXX I was going through to get my XXXX XXXX XXXX XXXX and told me I could send some of the money through cash app so I sent {$320.00} to their cashapp then noticed the night before I tried to send a friend {$25.00} and it wasn't sent to her it went to the same one the got the {$320.00}. I went in to the XXXX office after waiting at the XXXX for them for 3hours and showed them the messages and everything and they told me it wasn't them and they couldn't help me. I went into my cash app and tried to cancel and it wouldn't let me do I contacted cash app and reported the scam told them I had copies of the message and they said there's nothing they can do but they advice me to request the money back and I told them I tried that but it says I'm unable to request it and they told me still there's nothing they can do and ended the chat. When I spoke to them on the phone they told me the same that they couldn't do anything and hung up on me.
|
| 10/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
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This complaint pertains to the practices of Block, XXXX XXXX, a company frequently getting in trouble with the CFPB.
I received a call from a scammer who stated she was from my cable company and would give me a discount in exchange for a {$190.00} fee. I paid the fee via credit card and the charge said " XXXX XXXX XXXX XXXX ''.
As this was a scam I tried to reverse the charge with my credit card company. Block refused to refund the money despite my offer of evidence ( including a recording of the call ) that the caller and account user was a scammer.
That is, not only did they refuse to refund my money, but they refused to investigate the fact that their payment platform was being used for wire fraud.
Block supplied information stating that the merchant in question was named " XXXX XXXX '' ( short for XXXX : - )? and was a taxicab and limousine business.
I question how they would allow a taxi business to use the merchant name " XXXX XXXX '' unless they knew and didn't care that this would be used for fraud.
|
| 07/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
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On your XX/XX/XXXX I received in my cash app I deposit for {$1.00}, XXXX an hour after this deposit my money was transferred to somebody else 's account. I filed a complaint with cash app on XX/XX/XXXX. 2 days later I called to check the status and they had no record of me ever filing a complaint. So I filed another complaint today XX/XX/XXXX I called again to check the status of my complaint and was informed that my complaint had been closed and they would not tell me anything about anything but I was hung up on. I received three emails from cash app asking me to send complete answers to the questions they asked I can enclosed copies of those I answered the questions and then I received the same email again. So I called Cash app again to a different operator and filed another complaint today XX/XX/XXXX. Since my money has been removed from my account my gas has been shut off for inability to pay it in my light bill is actually also fixing to get shut off for inability to pay it because they will not return my money.
|
| 05/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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On XXXX, I contacted someone I thought was an employee of XXXX about fraud and identity theft. I found their number through my XXXX app, but I didn't realize that had been hacked, and a fake number given. The person who committed fraud against me convinced me to use an app called XXXX to share my screen with him. He told me that the person who had committed the initial fraud against me, about whom I contacted him, had my identity and information and was trying to steal more money from my bank account using Cash App. He convinced me to send {$1500.00} to my sister and have her send it back to me on XXXX. Unbeknownst to me, as soon as the money was received from my sister, it was stolen and used to buy Bitcoin. The fraudulent individual convinced me to do the same thing on XXXX, sending {$2000.00} this time. When I realized that this further fraud had taken place, I took steroids to try to get the money back. I contacted Cash App on XXXX, and the representative I messaged told me that the money could not be reimbursed.
|
| 03/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
I received money thru cash app from someone I know I sent the money to my XXXX XXXX checking account. The next morning in my XXXX account it said reversed. I confirmed with XXXX XXXX that it was reversed. The next day it shows that the money did post to my account but in between all that XXXX XXXX told me to dispute the money. They didnt tell me that dispute means theyd deduct the money from this person account. I figured they would research why it said reversed if it wasnt. So when I told them to close the dispute theyd already reached out to cashapp who then deducted {$300.00} back out of this person account. Long story short I cancelled the dispute XXXX deducted the {$300.00} out of my account and have sent this info to cashapp who say they never received notification that the dispute was cancelled. Ive called 1000 times Ive chat with them online which is useless Ive spoken with XXXX numerous times snd they sent a letter confirming the dispute was closed. Ive sent this letter to cash app 3 times and still nothing.
|
| 03/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I filed a previous complaint on XX/XX/2023 but there was a mistake of the full legal name that caused Cash app to make more excuses eventhough I sent the proper documentation with the correct name and account numbers on those documents. They claim that my identity is already identified and i attached screenshots of that conversation via Cash App Chat Support. I need to refile the same complaint but with the corrected name so they will have ran out of excuses for their deceptive and ethical way thay handle disputes and/or victims of financial crimes. I will attach the letter with complaint number. Can you please correct the name on the complaint and resend it. There is no one to speak to, email or contact in any form about this problem. They keep saying my case has been " escalated to a special team '' but this supposedly " special team '' is not contactable in any form as well. Can you please correct the name on the complaint to XXXX XXXX XXXX and send it to Cash App? They will not respond to me. Thank you, XXXX XXXX
|
| 12/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Every time Square processes a credit payment it sends a receipt to a mobile phone not associated with me. The person who receives my receipts has contacted me to inform me of the issue.
I have contacted Square XXXX times and each time have been told the matter is resolved. It is not. Furthermore, since I do not have a direct relationship with Square it is EXCEEDINGLY difficult to contact someone to help with this. Each time Ive succeeded in reaching someone the same outcome results : Im told the problem is fixed and yet its not.
It seems that any data collecting payment processing entity should be deemed to have a direct customer relationship at the point where it makes an association with that customers data. And should therefore be required to maintain an accessible customer service capability that gives said customer ( me ) the ability to correct mistakes.
It can not be acceptable that Square can continue to associate my spending data with a mobile phone that has nothing to do with me.
Thank you, XXXX XXXX
|
| 11/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
Servicemember |
|
I recently set up a square business account since I am working on starting my own LLC. I completed a job for my current employer but it was not a part of my salary job. I sent and invoice to the XXXX who paid the invoiced amount via bank transfer. I have waited 6 days and my invoice payment was finally processed but now square is holding the transaction until they have reviewed it. I called square to see if I could expedite this process and was told that the funds would be release by the end of the day. I submitted additional paperwork and called back to confirm that they received it and was told that the previous person I spoke with was incorrect and that I would still have to wait the 2 days that will end up being 4 days because of the weekend. I asked for the information of the personal o spoke with previously and to speak with a manager and was denied by the rep stating that the manager agreed with them. Square is holding {$3000.00} of mine that o worked hard for but had no problem taking their cut of the money.
|
| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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We were trying to process a credit card payment, from XXXX ( XXXX ) for our business. Our client, who we have known for over 25 years, was using a Non USA Bank approved credit card. The amount was {$1400.00}. We were using 'Square ' for credit card payments, to accept for our business. We branched out on our own, and this same client, who we have dealt with for over 25 years, followed us, and was making a payment for a business order. Square requested name, address, phone number, email of our client, which we provided. They have now deactivated our account, but made the collection. Money has now been in their control for over a week! I called customer service, and apparently no one has called or verified our client, even though they have all the information. They are now telling us, they are holding funds for at least 90 DAYS! Why we asked, no response, it's their protocol.
Is this legal? Money has been sitting in their account, and my client is waiting for delivery of their order. What are we suppose to do????????
|
| 12/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
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A friend sent me XXXX XXXX to Cash App on XX/XX/XXXX. I never got a notification for it and did not check my Cash App until I was told they sent me money on XX/XX/XXXX. My balance still said XXXX XXXX although I saw they sent the money, but right above the exact amount they sent was spent at a XXXX XXXX XXXX XXXX the day after they sent the money on XX/XX/XXXX. The last place I used my Cash App card was at a XXXX gas station in XXXX, XXXX I disputed the amount with Cash App and was denied 5 days later on XX/XX/XXXX. I disputed it again the same day which took over 3 months for them to deny. I disputed it again on XX/XX/XXXX, just for them to deny me again today, XX/XX/XXXX. I even have XXXX XXXX with the same issue saying that their Cash App cards have been swiped for the exact amounts on their balance and sent them proof that its not just me, its an ongoing thing, yet they still deny. I'm even XXXX friends with a police offer who says they have been getting more complaints about money being stolen from Cash Apps.
|
| 12/04/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
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Web |
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My name is XXXX. I used Square to process payment for my business but Square decided to deactivate my account.
I had about {$1200.00} in my Square account prior to deactivation. Then Square refunded this amount to the cardholder who sent this payment to me without my consent.
However the cardholder told me that her bank account was closed and her bank returned the deposit back to Square. This is because once an account is closed, all deposits are always returned to the originator and that was the case.
This funds was supposed to have come back to my Square account because it was returned back to Square by my clients back account.
But Square has refused to give me this money.
I raised this issue and contacted Square support and they said they would get in touch within 1-2 business days, but no success.
A member of Square account service team responded to my case and said I would have my money on XX/XX/2022, but these are all lies.
I need my money.
Email associated with my Square account is XXXX XXXX
|
| 08/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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On Friday XX/XX/12 I transferred a total of {$31.00} from my bank to my Cash App account. I later attempted to cash out the funds to another of my debit cards for spending purposes. I began to get this cash out failed error over and over and this has been ongoing for the past 6 days. I made contact by phone and chat support to no avail. This morning I called again and was told my account was randomly frozen and they never bothered to contact me regarding this matter when they have my email, phone number and an internal mailbox where they can message me directly. I have been a longtime user of Cash App and Ive NEVER partaken in any fraudulent activity or had any fraud incidents, so I would expect at minimum a courtesy text or email that my account was frozen for safety. I dont feel like this was done with me in mind and this has been the worst experience so I will not be using this platform moving forward. After all this they are still refusing to make my funds available even after theyve been notified of my issue.
|
| 07/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
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On XX/XX/XXXX, I advised CashApp the following XXXX XXXX transactions that were unauthorized due to my contract expiring on XX/XX/XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FEES I provided Cash App the contract for verification. Regardless of the proof provided, On XX/XX/XXXX, CashApp advised " Planet Fitness debited the funds using your Cash App routing and account number, also known as an ACH debit. Please know that we are unable to reverse ACH transactions ''.
|
| 06/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
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|
On XX/XX/2023, I completed two separate transactions successfully. On XX/XX/XXXX, I received two notifications within 30 minutes of each other stating that those transactions had updated, essentially doubling the amounts of this transactions. They are as follows : Merchant : XXXX Original transactions amount : {$10.00} Cash App updated amount : {$20.00} Merchant : XXXX Original transaction amount : {$430.00} Cash App updated amount : {$870.00} Total amount stolen by Cash App : {$450.00} XXXX I immediately reported my card information stolen and ordered a new card. I also did my due diligence and followed up with the merchants to ensure that I had not been charged twice by their systems. After being unable to get through to Cash App support, I went to their support page on XXXX, which acknowledged their support system was down and that transactions have been doubled. However, I am being no responses and no resolution as many others have not as well. This was part of my rent money for XXXX and I want it back. Now.
|
| 03/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
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On XXXX XXXX 2023 I received a deposit of {$80.00} from XXXXXXXX XXXX that said complete I also received another deposit from the same place and same amount bit that one failed due to Cash app closing my account meaning I shouldn't be getting anything deposited into that account. On or about XXXX XXXX 2023 I purchased {$84.00} from an online store called XXXX well I received a {$77.00} refund from XXXX well Cash app took it on XXXX XXXX 2023. I called cash app and asked them where did my deposit go they said that my account was in the negative which it should not have been cause I did not get any money from Cash app I asked to speak to a manager about them stealing my money. I keep receiving emails from Cash app stating they are checking into it but then it goes on to say that they can not give me any information about my account. I spoke to 3 different people on XX/XX/XXXX to no avail this issue with Cash is making me have XXXX XXXX I changed prepaid company and no longer have cash app I just want my money back
|
| 12/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
on XX/XX/XXXX, i purchased a " service '' that turned out to be false. the " merchant '' never delivered my order, and upon reaching out i never even got a response back from them. i also started looking for reviews on the " service '' and they had a reputation for not fulfilling their orders and essentially just keeping the money. so i tried to dispute the transaction with cashapp, since i used the card i have with them for the transaction. they provide no claim number but below i have attached my chats with their customer support and the email i received upon sending my dispute on XX/XX/XXXX. They show no interest in wanting to give me an update and aren't too keen on even expediting the dispute process when i have provided sufficient evidence of the merchant essentially running a scam. They give me the same generic response every time i try to follow up and seem to get no where. i just want to be reimbursed for my funds that have been withheld/ missing now for well over a month for a service that is a scam.
|
| 08/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
This is the second time I have filed a complaint however you all stated the information didnt match. Review the call notes the Agent stated a Supervisor would call me months later no response.I will attach the information that was provided to me after the other claim under email address XXXX This compliant is with CASH APP.. their are several transactions that are fraudulent I have contacted them To no avail. I asked CASHAPP to close my account and as you will see from the evidence they are still sending text messages that my card was declined. They also sent me a text I was - {$900.00} and some dollars. All the money that CASHAPP allowed to go through that was fraudulent. I want all my money back. The people that did these fraudulent transactions I am willing to prosecute. They need to reimburse my money and they need go after these people to get their money back. CASHAPP has been on the news in XXXX, Florida it is not fair to me as a consumer to be defrauded and not receive any compensation for their errors.
|
| 03/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I attempted to send my son {$300.00} on XX/XX/2022 using Cash App. I got an error message when I went to complete the transaction. I saw that it did debit my bank account so I contacted my son to see if he got it. He did not. I contacted cash app who told me there was an error & it should fall off from pending. It did not. I filed a dispute with my bank and cash app responded that there was 2 transactions. Both my sons history and my history show only 1 transaction in the amount of {$300.00}, but cash app debited 2 charges for the same amount from my bank. I tried to talk to cash app, spoke to several reps who all refused to help me and just kept talking in circles without any acknowledgment of a problem occurring. My son contacted them and they told him he received 2 payments of XXXX, when his transaction history only shows 1. So now there is 2 debits from my bank account for {$300.00}, there should only be 1, and Cash App refuses to return the failed payment that did not send but was debited from my account.
|
| 11/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
Hello my name is XXXX XXXX and my social security number is XXXX.
I have a XXXX from the VA.Gov Veteran 's XXXX XXXX and The www.USA.Gov Government and I have to tell you in order for you to help me further in my research.
My contact information is XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX In order to save Myself a mental breakdown you can ask Cash app/Square Company for ALL The customers support messages I have sent them. They have failed to do some refunds for some money stolen from me while I was XXXX XXXX XXXX XXXX XXXX
The issue with my money is a refund I need on the amounts of $ XXXX, $ XXXX {$300.00} And any other issues u have I did recently open up a new account so I might have an old inactive account from cash app.
My XXXX cash app account links are $ XXXX And $ XXXX ( I currently not use ) $ Antonioreyestx Please contact www.fcc.gov to get access to my phone records.
Maybe www.nsa.gov might have access too Please contact the cash app company.
XXXX https : //cash.app/contact
|
| 05/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/XXXX I added {$200.00} to account to cover an XXXX purchase. {$31.00} came out which should have left a balance of XXXX. The balance reflected {$43.00}, which is incorrect. I made multiple attempts to contact Cash App to correct this issue. I was told they had technical difficulties between XXXX and XXXX where transactions were approved but the amount wasnt taken from the balance. This isnt possible considering this is a prepaid account. You can only use the card when money is available to spend. The company has provided no documentation to clients to make them aware that there were any issues with the app. Agent disconnected the call when I requested to speak with a manager. I never keep money on this card and only add money when Im making a purchase. I will add the amount to cover the purchase, and Ive been doing this since this account was created. Theres no reason my money shouldve been taken out of this account. I want a refund and then I want to close this account permanently. This is fraud.
|
| 08/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
On XX/XX/2022, XXXX XXXX sent me {$45.00} dollars. Identifier Number XXXX. This is with Cash App. On XX/XX/2022, at XXXX AM I called Cash App... no one answered the phone. So, I sent a text message on XX/XX/2022, I called Cash App and spoke with a " XXXX ''!! XXXX, is the one who fixed it where it showed " Received '' and NO Money went into my Bank. On XX/XX/2022, I called Cash App and spoke with " XXXX '' she told me to Re-Boot my Cash App Account ... and it messed it All Up. at XXXX AM I called Cash App again on XX/XX/2022 ; and spoke with a " XXXX '' and he was giving me the run arounds. So, I asked to speak to a Manager and he said NO Managers was Available. At XXXX PM I called Cash App again on XX/XX/2022 ; I spoke with " XXXX '' ... and I got the run arounds again from her. After XXXX PM i was still receiving text messages from " XXXX '' asking me to send a copy of my Drivers License the front and Back and other stuff... this is when My Niece said don't answer them back because they are scamming me.
|
| 10/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
Last Year I had lost my phone and somehow a minor ( XXXX XXXX ) granted access to my cash app account security breach by far, and changed my name and cash tag to replace it with His name and cash tag.I had two direct deposits ( {$1000.00} on XX/XX/ & {$1200.00} ) that I can not get because my job said corporate office take 2 weeks to do changes on accounts. I showed nothing but solid evidence and support that is this is mine I have the print out of the direct deposit, I have the job app that I use the clock in that has my schedule my money when it come in everything on there.I just want what's rightful mines and what I entrusted cash out to have secured for me I showed all available sources that clearly show I am the rightful owner.Cash app claimed only I can get in account but how is that possible when this is your system so you telling me once I'm locked out I'm out and there's no recovery for me to obtain my account this is clearly unprofessional and unacceptable and a bank would never do me like this.
|
| 02/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with overdraft
- Overdraft charges
|
|
Web |
|
|
The evidence is irrefutable and it is unclear to me whether the assaulter is threatening Defamation and or Profit Loss towards both Cashapp and or myself. Cashapp needs to remedy this issue. All I know is that whether I went through on any of those days prior to the merchant cancelling the order technically is Cashapps fault as the merchant should have never had anything to cancel because despite whether Cashapp knows whether or not I knew I was making a deceiving purchase from a well know merchant in its field or not they deny kinds of transactions where if you dont have the funds available they go ahead and decline a purchase and it reads AND I QUOTE NOT ENOUGH CASH which will never read Cancelled if it was never enough funds to proceed Cashapp not only has deceived The Department of Consumer Protection of XXXX XXXX , but now have deceived this Governmental body as well. I do not think the formation of agreeing to whats in the Jotform of the first proper department alerted of this should take this long.
|
| 12/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hi. I made a {$200.00} on XX/XX/XXXX to XXXX XXXX to purchase a ferret from his website furryqueens.com. He later said he didnt receive the payment and asked for proof, I sent him proof. He sent contract and I signed, and was supposed to ship the ferret today. He emailed me and said that I would have to pay {$500.00} for an electronic cage for him to be shipped overseas. The website said theyre based in Texas.. And I dont need to purchase an electronic cage. Its sad and ridiculous someone would just take someones money when I was buying that for a XXXX gift for my daughter who has been battling XXXX. I requested a refund and XXXX XXXX declined it. I told cash app about this and they said there is nothing they can do about it and that they can not help me any further. I have contacted them XXXX and they say the same thing. Both myself and the scam artist I sent my money to use cash app. I dont see how they can not do anything about it being that this is completely 100 % a sad situation that I got scammed.
|
| 04/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have had my CASH APP account since XX/XX/2020.
I use it often for my business to send funds to vendors, family, friends, and to use the XXXX XXXX for online purchases.
On XX/XX/XXXX I accessed my account to find a message stating my account was closed because of " gambling or other activity. '' I have messaged support for 14 days through the customer service chat. There is no phone number available and each time I am told through chat that I will get assistance through email. Nothing ever comes so I reach out again only to have the same process repeated.
I have NEVER gambled online or used my account to do so. I did not partake in any sort of illegal or fraudulent activity. None of the recent transactions were out of the norm from my typical transactions. There is no reason at all that my account should have been closed.
I have been left with no options to seek help, and no ability to use the account my business has advertised as a method of payment we accept.
I appreciate the help in advance.
|
| 03/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX at XXXX XXXX I sent by accident XXXX from my cash app to my XXXX XXXX card ( XXXX XXXX XXXX XXXX XXXX ) well my bank said that I was over my limit and the network declined it saying they never received the money and it was sent back. Cash app says the network said it had been successfully sent. Ive called cash app and my bank.numerous times with several different attempts to.give my bank retrieval codes they said they never got.it so they couldn't use the code and they gave me a declined code for cash app well they said they wouldn't take it. Both places claim to have escalated my case to find out where my money was but noone seems to know. I have pictures where cash app told me that my money has went to 3different banks. I have 3 different retrieval codes.. This has really hurt me in paying my bills because this was all my money. Please help me find my money. Cash app charged me XXXX for it.to be instantly deposited to my bank so its actually XXXX that is lost.I 'll send more photos if I need to
|
| 06/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
As always there intentionally and willfully holding transactions that take less than a second for literally any other company but them and I know this very well because I use it a lot to move money to my accounts and instead of being genuine and just canceling or confirming the payment they decide to patronize and hold the funds even longer from yesterday on the XXXX at XXXX XXXX. central Time to well it's a little after XXXX XXXX. central Time and they are still holding it and not actually canceling it like I've asked several times in the last 10 hours or completing it because they are specifically and wholeheartedly holding the transaction. This transactions take less than a second and that goes for literally everyone. This is the worst customer service I've ever seen in my four decades alive and they genuinely do not care nor do they have to because nobody does anything about it. And of course I would be dead wrong according to them if I just up and abandoned the account while I owe them money right?
|
| 05/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I transferred funds into CashApp and a significant portion suddenly disappeared without explanation. I contacted their online support services. This is the explanation they offered We can confirm that an impacted transaction due to the error occurring between XX/XX/2023 and XX/XX/2023 has been resolved and your account has been adjusted to reflect the correct balance. The funds deducted from your account were the funds you previously used to make a payment with the merchant, but which were then incorrectly returned to your account due to a technical error.
I have repeatedly asked them to provide me with the information they used to make this decision. I have followed all their procedures and they wont send me information so I can verify the accounting. I believe they are wrong, but I cant do anything since theyve refused to send me proof of this error that caused them to take my money. They tell you to do x, y and z to fold a dispute and when you do it they completely ignore the request.
|
| 02/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 I attempted to charge {$2000.00} at a car dealership using my cash app card. Although the funds were in there, the transaction was declined. When I went onto the Cash App site there was a statement that they were having connectivity issues that were resulting in transactions being declined. As a result, I was unable to proceed with the transaction and left the dealership. However, later that night I went into my cash app site and saw that the {$2000.00} was taken out of my account. On the app it still has the transaction as declined, but the money is gone. I called cash app on XX/XX/2023 and they continue to say that the money was sent to the dealership I have spoken to the finance department from the dealership they continue to say that on their end it is showing the payment was declined and they have not received the {$2000.00}. Cash app is now saying they will put in a dispute. However, it will take up to 45 days and they still can not guarantee a refund. I need the money refunded ASAP.
|
| 11/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American |
|
Used atm to get XXXX cash, receipt shows requested XXXX dispensed XXXX ... .Transaction is not approved! ... ..communication error when receiving data. They are saying it will take up to 10 days for me to get my money back. Which they refunded the fees immediately when it was not approved but they are keeping my XXXX for 10 days ... .This is not right, they have all information and copy of receipts to show money was not given but the don't want to give me my money back right away, but they gave me the fees right away ... this does not make any sense of why they are holding my money when it should of never been taken in the first place and they know it. That money was for bills and now I'm having to pay XXXX everyday I don't pay the XXXX back ... .I borrowed this money to pay this bill and they are keeping it for no reason at all and it is causing me XXXX a day everyday they keep it. So, I want them to be responsible for these fees I'm accumulating because they won't return money they know is due me now.
|
| 09/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/ I was persuaded into sending a person on social media with a high following a total of {$2700.00} by cashapp and XXXX. {$2000.00} XXXX and {$730.00} cashapp. I found this person from a girl I follow on XXXX and XXXX with a very high following. I made a mistake into trusting this person, basically I was going to make an investment through cashapp and receive a higher amount of money, a money flip. Everything seemed legit, he sent me screenshots of the process, screenshots of other receiving their pay. After money was sent I was blocked and felt absolutely horrible, I was emotionally damaged as I worked hard for my money. I reported it to my bank as fraud because that is what it felt like. I felt bad and honestly stupid for trusting someone with such high amount of money. This person blocked me but I have his XXXX and XXXX XXXX. I have the claims I submitted to my bank and the letters the bank sent me. I have his screenshots of the work that he does. I also have a police report I made on him.
|
| 06/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My Cashapp account was closed unwarrantedly. I requested the issue be investigated and rectified XX/XX/23 in which I was informed to check my email for updates and I would receive resolution within 15 business days. As of XX/XX/23, I have been unable to receive any updates on the investigation of why my account was unjustly closed. I have reached out to Cashapp over 3 occasions to check the status and they refuse to give any update. They continue to tell me that my concern has been routed to the proper department and that is the only information they have at this time and to continue to check my email for further information. I have also requested for them to escalate or have a manager contact me to assist with resolution but no one ever follows up. They are practicing deceptively and violating my consumer rights. They unfairly closed my account and will not provide a substantial reason. They simply refuse to provide any update because I know I have not violated any terms for them to close my account.
|
| 11/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
hope this letter has correctly found itself within your complaints/fraud department as it is essential to me that yo become aware of the ordeal I have had to go through.
Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX Trading Marketing ( the " Fraudsters '' or the " Company '' ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent " investment services '', all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains.
It should be noted that the companv is a client of vours, owner of wallet : XXXX XXXX The scammers were committing financial crimes right under your nose, which involve, among other things, stealing and laundering large sums of money on a regular basis. Money was transferred from my wallet in the total amount of XXXX XXXX utilizing your services and under your authorization
|
| 09/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Overdraft, savings, or rewards features
|
|
Web |
|
|
I wanted to know when my account would be refunded and out of the negative balance. Because on XX/XX/23, their company had some kind of internal fraud issue, and they allowed multiple transactions to go through on my account. Even though my account was locked and at XXXX balance. Cashapp never allows any charges to go through when you have a XXXX balance. But when their company malfunctioned, cashapp pushed charges through that were pending and then rejected. So my account is now XXXX in the hole because of their internal issue. I should be refunded. Thousands of other people went through the same thing on the same day because of this issue. I reached out over their chat multiple times with no response ( screen shot included ). I also called and the automated service said they would take my number and call me when it's my turn. Well guess what? They never did, and and when I called back they said " we still have your number we will call you when it's your turn '' ). Never called back and then closed.
|
| 04/13/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Transactions keep appearing on my cashapp account from XXXX that I didn't authorize. One on XXXX for {$1.00} and another on XXXX for {$2.00}. I was flying on an airplane during the date and time it's saying the {$1.00} transaction occurred and I did not make or authorize it. I will attach proof of my flight itinerary on XX/XX/XXXX. And I was at a birthday party on the date and time they are saying the {$2.00} transaction occurred. Cashapp which is run by XXXX XXXX denied all of my recent disputes. Their response said I authorized both transactions. This is not true. Neither the {$2.00} or {$1.00} were authorized by me and I have no idea who the company XXXX even is. I would like for the Consumer Financial Protection Bureau to investigate how Cashapp and XXXX XXXX handle disputes. I requested documentation of what they used to decide the dispute and all the sent was the transaction date and time and that my card wasn't present for the transactions. I will attach all correspondence from them as well.
|
| 08/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
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Our non profit and has had {$600.00} removed from its account illiegally by Square our online payment system for parent fees. An illegal refund was reuqested on Tuesday XX/XX/XXXX at XXXX alerting us to a refund for a XXXX XXXX We did not make such a request. The next day our bookkeeper went to the bank to inform them to put a stop on the refund. We contacted Square everyday from XXXX until today XXXX XXXX and they have continually told us they were dealing with the refund. Our bank XXXX XXXX told us today a second refund was withdrawn by Square. The parent who XXXX XXXX this belongs too send us an email to tell us the account for this card was closed in XX/XX/2021 and did not dispute any charges of our account. The parent has also contact XXXXXXXX XXXX filing a fraud dispute on the account. We can not get XXXX XXXX or Square or XXXXXXXX XXXX to take any responsibilities over the missing funds.
We have emails dates and time and all information to send to you to assist us with obtaining a refund.
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| 05/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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The company has ignored my request regarding the unauthorized transaction repeatedly... I XXXX XXXX thru XXXX and notified them within 15 minutes of the pending authorization posting to my account... I had the card on my person and absolutely no association with the transaction associated with the unauthorized debit to my Cash APP XXXX..
CFPB IS DOING A GRAVE DISSERVICE IN ALLOWING LAX OVERSIGHT AND ADHERENCE TO DISPUTE RESOLUTION FOR CARD PYMTS AND INADEQUATE, IMPROPER PCI/DSS PERFORMANCE .... XXXX SHOULD PULL THEIR PROCESSING AGREEMENT AND FORCE SWUATE/BLOCK TO FIND A REPUTABLE BANK TO HOLD THEIR FUNDS AND RECEIVE! /PROCESS THEIR TRANSACTIOONS I HAVE BEEN WAITING ALMOST 10 DAYS TO HAVE THE FUNDS CREDITED BACK TO MY ACCT ... XXXX XXXX CHAT SUPPORT FORCES THE ACCOUNT HOLDER TO ATTEMPT RESOLUTION WITH THE MERCHANT THAT PROCESSED THE TRANSACTION PRIOR TO ALLOWING YOU TO FILE A DISPUTE - THAT MEANT 4 DAYS BEFORE THEY EVEN OPENED A CASE AND ONLY THEN AFTER ALMOST 10 CONTACTS ATTEMPTING TO RESOLVE
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| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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I have encountered a fraudulent situation involving Cash App and a purported furniture store named XXXX XXXX, also known as XXXX XXXX, with the Cash App handle $ XXXX and a contact number of XXXX. Despite the clear fraudulent nature of this store, Cash App has allowed it to continue its operations and has even protected it. When I sought assistance from Cash App regarding this matter, they refused to release the name of the perpetrators, hindering my efforts to file a police report against both Cash App and XXXX XXXX. It's worth noting that while Cash App claims to investigate every disputed transaction, their policies state that Cash App to Cash App payments are instant and usually can't be canceled. Furthermore, even though they provide tips to recognize scams and report phishing attempts, they do not always guarantee a refund for a fraudulent transaction. Given these circumstances, I am filing a police report against both entities for theft and am seeking the CFPB 's intervention in this matter.
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| 02/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
Servicemember |
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XXXX XXXXXXXX {$50.00}, {$20.00} transfer into cash app.minus XXXX Unauthorized charges. XXXX for {$19.00} XXXX for {$49.00} Disputed, {$19.00} + {$8.00} XXXX returned and withdrawn on XXXXXXXX. XX/XX/XXXX, my daughter transfers {$30.00} to my cash app. I go to XXXX XXXX to use it and both {$7.00} charges trying to get cigarettes declined+ {$5.00} XXXX XXXX/ @ XXXX XXXX. Also declined was a charge for {$29.00} @ XXXX XXXX I did not make, It was thankfully declined because I only got {$29.00}, after fee. I messaged cash app ever since. Can not get my {$30.00}. XXXXXXXX, {$4.00} from XXXX declined. XXXX XXXX, I received {$20.00} to help pay for gas. I only was able to use $ XXXXI am missing {$30.00}, {$4.00} and {$16.00} since XXXX. I was just credited the {$49.00} from XXXX On XXXX XXXXLooking on my statement there is another charge from XXXX for {$49.00}, that I did not do on XX/XX/XXXX on my statement, but not on my feed. W/ same ID : XXXX. Statement does not show all of my declined transactions.
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| 05/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Sent card you never applied for
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Web |
Older American |
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On XX/XX/XXXX I received a Square Debit Card ( issued by XXXX XXXX XXXX in my name that I did not apply for. It appears to be a business debit card and also appears to have my first name on it followed by the word " XXXX ''. I immediately ( XX/XX/XXXX @ XXXX ) contacted the Square XXXX XXXX Customer Service XXXX ( XXXX ) and " XXXX XXXX ( sp ) transferred me to the Banking Department after I explained the issue. I then spoke with " XXXX '' ( sp ) who took the 16 digit card number and said she would send the information to the Fraud Department and also close the account. I asked for confirmation of the closure and/or a letter from the company confirming closure due to fraud and that this account was opened without my knowledge or consent. She told me it is not Square 's policy to reach out to the complainant, which I told her I was not happy about and would be contacting the FTC. I am not comfortable with a company saying they will close a card fraudulently opened in my name without confirmation.
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| 04/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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My phone was stolen and once I recovered my phone I noticed a unauthorized charge made on my account. I filed a dispute about this unauthorized transaction cashapp denied my dispute when I didnt even authorize this transaction. My phone was stolen and I have proof that I wasnt in possession of my phone when this transaction occurred. I already recontacted law enforcement to inform them that yall are allowing my money to be stolen from my account. I also contacted XXXX XXXX XXXX and the other major companies to XXXX XXXXXXXX I will not give up on this complaint until I get my money back that was stolen from me. I will not give up on this complaint until I get my money back that was stolen from me, I will take this to court and XXXX yall if thats what it takes for me to get a refund for the unauthorized charge that was made on my account I will do whatever it takes. If you refund me for the unauthorized charge I will close the complaint and I wont take it to court. I filed a complaint against you.
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| 03/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Back in XXXX on Black Friday XXXX I order T.V. 's online for XXXX using my cash app card. Up on the day it was supposed to be delivered, i notice it was deliver in Alaska I live in XXXX XXXX, Louisiana. I got in contact with the USPS they let me know that the package i was waiting on was not the size of a 75 inch T.V. I got in contact with cash app to let them know i was scam. I did that 3 times. I haven't got any respound about my money they keep saying it decine. On XXXX XXXX I reported 2 payment for a deposit for XXXX for a deposit for a car a total of XXXX. I was not suppose to send to rest of the money until the arrive, they call me asking for more money and the car was not here. I told them i was not sending more money until the car was here still have had a respound or a refund and i ask for it. I got in contact with cash app cash this was a cash app address that i sent it to and cash app once again not do anything on helping me to get my refund back. I need help on getting my money back.
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| 05/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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I went to the ATM at XXXX XXXX in XXXX XXXX to withdraw XXXX I put my card in the machine followed the prompts. The ATM said to take my card I did and out came the receipt but no money followed. So I went to the clerk and he said I would have to dispute it with my bank so I have done that three times already. And I have all three times sent the pictures of the ATM reciept and how after the transaction it said out of service I even called the number on the ATM it has a option if you didn't receive your money from the ATM do this so I have called them twice and left messages no reply. I'm frustrated at how a company can steal a person money all they have to so is look at the camera or investigate this matter properly but they are not so I'm asking that you guys please help me to recover my .only your help in this matter is greatly appreciated.. I have also requested the supporting documents that they are basing there decision off of. The last image is the only thing they have produced thus far.
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| 08/02/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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My money has been there since XX/XX/XXXX XXXX XXXX I've tried to send in verification of everything I have. I can't access the the account due to phone being stolen. Cash app has assisted me well over 100 times in trying to gain access to the account and each one of those times I'm told that can't be done and no further action can be taken. Which is exactly what was done nothing to actually help me or tell me how to go about getting MY MONEY! I understand there are security measures but I'm being asked about cashtags instead of how to verify who I say I am or account statement on the transaction. I am in a huge not so good financial bind at the moment. If something doesn't happen by the end of this week my family will be without a home and maybe each other. I'm desperately asking for an answer as what I need to do or how to get past the security to access my old account. Thanks for your time... I'm including tax records, and what I have to show that the account and {$6100.00} belongs to me.
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| 06/12/2022 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Deposits and withdrawals
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Web |
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My name is XXXX XXXX I am a square user and I've used square to process payment for my XXXX XXXX business. My email address with Square is XXXX On XX/XX/XXXX, Square deactivated my account and told me I would only be able to have access to my money on XX/XX/XXXX.
Up till now, I have not received email from Square stating that I can withdraw my money. They have stolen my Money and kept it for themselves.
I have tried several times to resolve this issue with this company but they said that I should go to XXXX that they won't give me back my money as said by a square employee on XXXX.
I have contacted square on XXXX and also sent email and they said they will not give me back my money.
I want to receive an email to withdraw this money and I also need an apology from Square. I have attached a copy of email from square which they said my funds would be available from XX/XX/XXXX, but they have not honored that agreement.
The email address associated with my Square account is XXXX XXXX
|
| 12/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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On XX/XX/XXXX, there was a withdrawal from my cashapp acct for {$3600.00}. I did not authorize. Cashapp abated the withdrawal was from IRS. THEY SD THE DESCRIPTION WAS IRS TREAS XXXX XXXX. That is the same as the IRS stimulus payment. I called the IRS and they did not have record of me owing a debt. They also stated that they would not debit my account without me authorizing. I called the dept of treasury, they did not have record if me owing them. They also stated they would notify me in writing first and that they only offset tax returns. I called the XXXX office of fiscal affairs. They stated they did not deduct anything from my account. All of them stated that they do not make deductions from bank accounts unless they have a lein to do so. I advised cashapp. They told me that the XXXX was trying to reverse NY XXXX stimulus payment for XXXX. Again..the IRS does not have record of such transaction and that they could contact me first and would only remove amount from my future returns.
|
| 11/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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On XX/XX/22 at XXXX my account was hit repeatedly by several websites, which drained my account completely of all funds. That did not stop the attempts by at least three websites I have never done business with to keep trying to pull money out. The way In which the money was repeatedly attacked and the fact these were from online sources point to something suspicious obviously happening. After several attempts to contact cashApp to stop this and alert them of this fraud, I had no success as I couldnt contact anyone until the next day. As of today they launched an investigationsaying nothing suspicious happened and will not be refunding me this cash. I find that their security measures appalling and inadequate to protect their customers. The number of times they tried to hit my account for more money after they had drained it, my powerlessness to alert cashApp of this as it was happening and their unwillingness to investigate more logically makes me feel like a victim to this corporation.
|
| 09/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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XX/XX/XXXX : I saw on my cash app that someone was able to send themselves XXXX bucks from my account. I contacted both my bank and cash app about the issue. Cash app didnt do anything but my bank provided me with a refund. On XX/XX/XXXX my bank took the XXXX buck out of my account because cash app told them that I had multiple undisputed transactions with the scammer. This is a false claim and if you look through my transaction history you can see that there is only on transaction with a person named XXXX and I deputed the claim. Cash app sent false information to my bank that resulted in me losing my XXXX bucks. I have made multiple attempts to get an answer out of cash app but they refuse to address the issue. The claim that they addressed my claim but never answered the question of whether or not I have multiple undisputed transactions with the person who took my money. Cash app refuses to answer the question because the they know they lied to my bank and wont take responsibility.
|
| 06/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
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Web |
|
|
Received an unsolicited debit card in the mail from Cash App. Reference on the debit card was to cash.app/help and indicated the card was issued by XXXX XXXX XXXX I do not currently hold nor have I ever requested to establish an account with Cash App or XXXX XXXX. I believe that there is potential fraudulent activity being conducted in my name.
When seeking to contact XXXXXXXX XXXX the Bank website indicated that they were unable to assist and that all inquiries should be directed to Cash App, a division of Square. I called the number listed on the XXXX XXXX website ( XXXX ). The Customer Support representative that answered the call requested my e-mail so that I could submit photos of the card. I informed him that I felt that sending photos of the card was unnecessary and that I believed that my report and concern could be addressed via the phone. I offered to give him the debit card number at which point he indicated the only way to handle my report was to submit photos via e-mail.
|
| 10/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
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I opened an account with XXXX to take payments for vending art and merchandise at local events. It started out great, and i made many sales! But then i went to verify my bank account, and they deactivated my account. I tried their text chat, and they refused to help me stating it could only be done over phone. I called, and they refused to talk to me or tell me what was wrong and they stated I could only contest the deactivation through the email they had sent me. i emailed, and it stated I had waited too long to respond so my reply was denied. I was notified I'd have my money in XXXX months, but I don't understand why they took my money for XXXX whole months, refused to tell me anything, and my account is gone.
I'm not a scammer or anything, I don't understand this. I just wanted customer service, to fix whatever the issue was, and to get my money and use them for future events.
I have since made a fully functional account with XXXX XXXX. But I still do not have my money from XXXX.
|
| 10/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
XXXX charges worth {$500.00} were made in California at XXXX grocery store using my CashApp card and I live in South Carolina. The transactions were made over the course of XXXX minutes of each other. I was in South Carolina when the charges were made and I had my phone and card on hand. I did not give anyone my personal information and didnt authorize for these charges to be made. I contacted cashapp minutes after the transactions were made. They were pending on my account when I contacted them. The transactions were complete until the following day and I was instructed to call CashApp back once the transactions were complete in order to file disputes for all 4 charges. The following day a charge to my card was attempted in Indiana, and I was still in South Carolina. CashApp denied my disputes to receive my funds back, but it is clearly fraud on my account. They wont allow me to talk to anyone who makes these decisions. I also contacted XXXX for assistance but havent received feedback.
|
| 08/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have repeatedly reached out to cash app in regards to my account. I informed them of several fraudulent charges that occurred on my account within a week when I was in and out the XXXX. They credited my back a portion of my claims but refused to reverse 4 charges. I asked for a detailed explanation into their investigation into these fraudulent charges and all they did was supply me with a one page paper showing the charges. I am fully aware the charges were made but they did not complete any type of investigation and just denied my claim. I am just requesting my additional missing money because I was victimized and lost my money due to fraud or a scam. They have since replaced my card but still have not returned my missing funds. They refuse to acknowledge my messages or provide me with actual proof that these charges were made my me and are not fraud. I just want my missing money back. my cash app name is XXXX. I am just asking them to either do their job or return my missing funds.
|
| 05/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My account with cashapp was breached and my money was stolen despite the fact that i notified their team of suspicious activity and took steps such as changing my ohone number, email and other personal information so that they wouldnt be able to access my account again. Despite this, less than 24 hours later my account was breached again and they took all of my money.
The only information they have been able to give me to this point was that they were looking into and that i need to wait.
They refused to connect me with anyone who can gibe me any actual information pertinent to the investigation claiming that they dont have phones that a call can be transferred to or that i would just be receiving the same answer.
On top of this my money was deposited into an acxount held by XXXX XXXX which, from what i can tell, is not an actual bank that regular people are able to open accounts with which leads me to believe that someone within their company/organization are responsible for this.
|
| 08/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
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On XX/XX/2022 I deposited XXXX on my account My card went missing XX/XX/XXXX a transaction was made to my account of {$130.00} XX/XX/2022 Saturday were it was dispute so I told em I need new card and I wasnt aware of this transaction then XX/XX/2022 {$240.00} was deducted from my account unknown transactions around XXXX XX/XX/2022 two other deductions was made one was for {$20.00} at XXXX second transaction was for {$50.00} XXXX so that left me with {$46.00} left in my balance so I send the money to keep cash app from taking the rest funds I have left I just want a full report and dispute for these action even know it said payment fail they still took my money and these transactions was made from a system error cause they said payment fail still took the funds and the master debit card it went to XXXX was a card that was not in service just never updated the information but that should not have took my money please do something I wasnt aware of nun these transactions made to my account
|
| 04/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Cash app froze my funds ( It was only around {$200.00} but it's the principle ) due to a fraud company sending them a notice that I had a XXXX XXXX. I have no ties to that company so I went on line and got my dissolved papers for my old business that we paid off our bills and closed during the pandemic. We no longer have the business and all cash app had to do was go to the secretary of states office online and search my name.
The least cash app could do was send the funds back to the people who sent the money to my cash app.
I can't even close my cash app account, they want let you close the account if you have funds in it and they want let you cash the funds out?
Cash app is so messed up.
When I first got the Cash app, there were several fraudulent charges on my bank account for {$5.00}? I had to get a stop payment reversal through my bank. The bank said that they didn't know how Cash app was able to charge my bank account that wasn't even linked to the Cash app card?
|
| 01/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
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Web |
|
|
I had a cash app account. It was closed by cash app due to violation of terms of service. I dont know what the violation is, was never told or given an opportunity to appeal the decision. I was given the opportunity to cash out the balance of {$940.00}. I unlinked all of my personal information from this cash app account. I attempted to cash out to my bank account. The funds were to be deposited in my bank account on XX/XX/2023. I contacted my bank and was told that the deposit was declined and sent back to cash app because it was coded incorrectly. I contacted cash app to reopen this account so that I may cash out my remaining balance. I have been told by cash app that bc my email was unlinked to the cash app account that I can not receive my {$940.00}. Ive tried everything they told me to resolve the issue. I have verified my identity, bank information and email address. They have no resolve or explanation. Ive spoken with 5 people. They will not allow me to speak to a supervisor.
|
| 06/09/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
|
|
Cashapp froze my card after I put my pin number in wrong. It locked all transactions. I called them to have the card back enabled the first bad english speaking guy disconnected the call. When I called back the lady said she fixed the issue and it was resolved. The card is still locked and blocked from transactions. I waited for hours and hours with no resolution and then I tried chat support all they did was send me a bunch of useless templates that still wont allow the card to be used. Now cashapp is fraudulently holding my funds and card access hostage without releasing the hold on the card. I've explained to them the card is unlocked, its enabled but there's a system issue that is not allowing the card to make purchases and they clearly see that because when the card is declined it sends a cashapp notice saying the card is not enabled due to unusual activity. So I am beyond past frustrated dealing with this low budget foreign people that barely speak english and are incompetent.
|
| 05/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
I checked my Cash App and it was - {$1000.00}.
I contacted support, they said it was a chargeback from XXXX card endiing XXXX and i had to take it up with them, a bank in XXXX.
I check my account for the transaction being disputed and there are only XXXX failed transactions on the date XXXX XXXX from XXXX XXXX XXXX for {$500.00} and XXXX for {$200.00} I contacted XXXX and there was a language issue and got nowhere.
I contact CashApp support and got nowhere but them saying to contact the issuing bank.
The issue is there is no approved transaction to dispute. I was also never notified of the chargeback to fight it.
CashApp has the obligation to research and investigate the dispute for me and did not. A simple review shows that there was never any approved transactions or funds sent or recieved.
This seems like it may be a scam where cashapp is hacked and scammers are running it.
Or CashApp has totally failed obligation to consumer and should be made to pay for damages and time
|
| 12/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
My roommate paid me through cash app for his portion of the rent, and I have been attempting to cash it out ( {$650.00} ) for 2 weeks. I contacted cash app immediately upon getting an error that there was suspicious activity on my account.
I have spoke to them by phone, chat and email, and it has been more than the 10 days that the EFTA dictates for responding to these types of issues. I still have not been given an explanation or had my funds mad accessible.
The funds were paid to me on XX/XX/XXXX. I attempted to withdraw the funds on the same day and got an error message. I initiated chat with support and described the issue on XX/XX/XXXX immediately following the message. I received a generic response saying that my issue had been escalated and that the department investigating the issue was only going to communicate by email.
I received a request for feedback on how they handled my complaint on XX/XX/XXXX, but to date have not received any explanation or updates beyond that.
|
| 07/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have been a cash app member since XXXX. I was under the impression, that I had a personal account. I never changed my account to a business account. I was being charged every time I received funds, when I shouldn't have been charged. I don't own a business, and never owned a business, and therefore I shouldn't have been charged. When I noticed the mistake, I used the customer support option on app,, and, didn't get the help I needed.. I called cash app customer service, and they said they only could refund me for 7days. I repeatedly told them, I would like all the money they took from my transactions, because that is theft.. They reimbursed {$28.00} ( which is for the last 7 days ) on XX/XX/XXXX @ approximately at XXXX. I explained to them, that is not even half of all the money they took from me,, which was clearly unauthorized. I asked to speak to someone in charged and was told, I only could do so by email.. I have been exceptional customer, and don't deserve this. Please help
|
| 03/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello and thank you for your time researching this. I've been a customer of Square payments since 2019 for my small business, which is a one-store brick and mortar location. Being it is a XXXX XXXX, I have to collect a refundable damage deposit in addition to the rental fee. At the conclusion of the rental, the client is refunded the damage deposit. Square has implemented a new policy to charge small businesses a fee on refunds. This is an unethical practice as a small business is not retaining these funds and therefore should not be assessed a transaction fee. This was THE main deciding factor when choosing a payments platform for my small business, and Square is now going to charge small businesses for funds they're not keeping. This has a major impact to my small business on top of the many other significant price increases it continues to face. I've already contacted the company via email and phone, and they have not been reasonable to discuss any options to help my business.
|
| 10/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I paid my boyfriends daughter cell phone for him via cash app for him. He transferred the money to me via cash app. I went online to pay the bill on XX/XX/XXXX. I went to make a purchase on XX/XX/XXXX and it was declined I went and looked on my phone and the company XXXX XXXX XXXX XXXX had taken a payment off my card. I then called them to tell them I didnt authorize them to take the payment and they were able to remove my card but not refund me because I couldnt verify the account. The rep at XXXX XXXX told me to dispute with my bank I filed a dispute on XX/XX/XXXX with cash app and received a decline to my dispute on XX/XX/XXXX. I called cash app to block the merchant from using my card and due yo them declining my dispute Im out of money for something I did not authorize. Cash app just flat out declined my dispute which means that anyone can add your card to their autopay without your consent and you will be out of your money! Isnt this some type of fraud or illegal activity?
|
| 06/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
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|
I had a total of {$14000.00} taken from me through unauthorized fraudulent charges made on my CashApp cash card. The first charge was on XXXX XXXX & the last one made before I discovered that my card was missing & that the charges had been made was on XX/XX/2023. I immediately contact CashApp support & canceled my cash card & filed disputes for each transaction. They approved some of the disputes, & credited my account for some of them, returning approximately {$4700.00} of the funds to me. However they then denied the other disputes & kept the remaining {$10000.00} & then conveniently decided to close my account. They refuse to give me any further information or resolve this matter & I had spoke with the merchant that the charges were made to & they had notified me that they would not counter the disputes so that I would be able to get my money back. However, Cashapp never even submitted them or investigated that or anything they just automatically denied them & kept my money!
|
| 10/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
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i opened a new cash app after they closed my 1st cash app i had for years uploaded id to get verified to use the platform and every time i have a issue with them i get the run around with no resolution this particular ( XX/XX/19 ) instance my XXXX is not working i inquired on the problem they tell me to verify i told them i have already whats the issue they inform me that to use that feature i have to be verified i informed them i have been using the feature can you not see my account they ignore that and say send in your information again. MY thing is if i already sent in the same information what are they doing with it i see alot of ppl accts get hacked because they want front back and selfie. they ignore that as well whos in charge of cash app where does our information go and why do we have to keep giving them our information. they always say they will email me i never receive an email this company just seem bogus and it seems like they just collecting peoples information.
|
| 10/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to pay a bill
|
|
Web |
Servicemember |
|
I have been unable to use my Cash App Debit Card to pay my website fees for the last 5 months or so. It suddenly completely stopped allowing me to pay for anything associated with my company web hosting, email and domain names all hosted on XXXX XXXX.
I get an error message every time I try to add the card to my XXXX XXXX account. I have called XXXX XXXX, they say its the banks issue. They advised me to contact Cash App.
I contacted Cash App, they keep implying I am doing something to cause this error like entering the card info wrong but, I'm sure I know how to pay for items online.
They have not fixed the problem for XXXX months now and my company funds are auto deposited into that account so my website keeps going down due to non payment because they wont fix the error. Its causing me loss of business due to my website suspension now more than once! I'd like this issue fixed. I have been able to use this card to pay XXXX XXXX since i got it up until XXXX months ago.
|
| 04/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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|
Had XXXX fraudulent charges for the exact same amount to a debit card issued by cash app. I immediately notified cash app and cancelled my card within XXXX hours of these charges. Contacted cash app through multiple routes of contact ( in-app support, XXXX, email, and tried to call XXXX times with no answer ). These charges were made to a company called XXXX. Contacted that company to hopefully cancel the pending charges but they requested a merchant transaction number. Cash app refused to provide me with this number further delaying my funds being returned to my account. They claimed that they dont use merchant transaction numbers. I havent received a response from either company in almost XXXX hours and have made little to no ground on said issue. I feel as though no one is taking this seriously. The cash app balance that was in my account was made available for maybe XXXX hours before being taken from my account. So far I have suffered over {$250.00} in losses due to this.
|
| 10/20/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This has happened many times. Every time I make a purchase from XXXX using my cash app card. XXXX rubs the transaction for the total amount plus {$10.00} for any price discrepancies or substitutions. Within 24 hours, the order has been delivered and the actual total is sent to cash app. You can see Im the cash app ledger ( attached ) that the same day the order is placed cash has the actual final total. They could resolve the transaction and make any overage paid available to the account holder ( me ) that same day but they hold it a full seven days. This is my money and they will not tell me why they have to hold it, they blame it on XXXX when I ask them. This is clearly not XXXX as cash app has the final total on their own ledger. I can assure you that if my total ended up being more than the pending an amount, cash app would zap that money from me immediately. How is it ethical to take possession of my money and hold it for an entire week? This is their standard practice.
|
| 07/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
on XX/XX/XXXX I contacted Cash app to change my username.
They changed my user name from XXXX to XXXX.
I received a payroll deposit to my account on XX/XX/XXXX for {$350.00} and on XX/XX/XXXX for XXXX Cash app changed my account number and the username instead of just the username.
In doing so i was unaware of payments or deposits because cash app rep basically created a new account.
I have my full account number and deposit information along with pay statements.
XXXX confirmed that the bank did not reject the payments and that it went to my account that was on my direct deposit information.
Due to it being outside of the 5 day window they could not issue a stop payment.
My manager contacted cash app, XXXX contacted cash app and no one knew how it happened.
As of today Cash APP and XXXX XXXX are holding my funds of {$790.00} and refuse to transfer it to my cash app account or mail a check. I have an email where the customer service rep says that he can't help me
|
| 10/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On Wednesday XX/XX/2022 at approximately XXXXXXXX XXXX XXXXXXXX XXXX sent me a messaged asking me if I could help him with his grandpa and hed pay me so he sent me {$400.00} at first then he sent me another {$40.00} and then {$16.00} totally {$450.00}! It shows on cashapp that the money came thru but was never recieved by me and he says it came out of his account so we contacted cashapp and they said they had no idea what was going on that there was nothing they could do. I have documentation showing that the money was not recieved by me. I told them I was filing a complaint because they were so quick to just leave the chat without resolving my issue. Thats what they always do when you contact support they take forever to come on live and then take forever to even process your request and then the end results are never what you expected them to be. They gave me a run around for XXXX XXXX for sure and never got anything done that I was asking and still hasnt for either of us
|
| 10/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
1. The account is registered ( deactivated ) in XXXX, and the payment terms of XXXX are applicable. Square binds customers to its XX/XX/XXXX updated payment terms.
2. Your email customer promises to review and release within 90-120 days. You broke the contract without any results.
3. The account did not trigger the 12 items you mentioned ( no customer refunds or disputes occurred ) 4. The account was delayed for 2 years. You did not contact the customer to propose a solution midway and deliberately delayed the process. Instead, after complaining to XXXX XXXX XXXX, it will be " permanently retained '' and based on your company 's payment terms XXXX ( it does not indicate that you have this authority ) ( or trigger Article 12 ) ) Summary : Square Company complained that the manager abused the terms, breached the contract at will, bullied consumers, and deducted customer funds at will. It is hoped that the relevant financial departments will intervene to investigate Square.
|
| 09/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
regular standard information exchange of legal documents to verify legality and who authorized those illigal transactions due to been a custodian broker entity and should have not been acting against customer interest to make gains in fees and hide assets.
cash app is doing money mule and everything else that's not with in the best interest of national security and the government agenda to create trust by setting rules in a system that is based on trading and to create new industry, jobs, ect..
this Cash app is more into foreign activities that are More black then grey. 100 % against our system interest. its reflected on financial statements. its clear how cash app is charging and intentionally creating losses to its customers and benefiting offshore illigal activities. Denial and that ( " cash app is not a bank is the only script and defense cash app has '' ) no other words. MEANING ITS TRUE CASH APP IS ENGAGING IN ILLIGAL ACTIVITIES.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
CASH CARD ( XXXX ) CLAIM AMOUNT : {$1.00}, XXXX On XX/XX/22 i reported to CASH APP, I found out in my CASH APP account had : _ 9 unauthorized transaction ( documents included ) On XX/XX/22 CASH CARD denied my dispute claim # XXXX with reason " card present purchase '. After review the statement i found out more 7 unrecognized transaction on this list : XX/XX/22 : {$49.00} XXXX/XXXX22 : {$28.00} XX/XX/22 : {$75.00} XX/XX/22 : {$110.00} XX/XX/22 : {$19.00} XX/XX/22 : {$39.00} XX/XX/22 : {$180.00} ( not received package ) XX/XX/22 : {$180.00} ( double charged ) On XX/XX/22 i have XXXX and have to stay in hospital XXXX from XX/XX/22 to XX/XX/22 ( have hospital record included ).
i am writing to dispute a fraudulent ( {$130000.00} fraud transaction on my debit card number XXXX ). i am a victim of identity theft, and did not make all transaction from XX/XX/22 to XX/XX/22 because i am in hospital at that time.
One more thing, why cash app deactivate my card with no reason????
|
| 06/02/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I bought a car from XXXX XXXX online after I saw The campaign on XXXX and XXXX,. I paid her {$4600.00} trough Cash app domestic money service company. She took my money and run away. I paid {$4600.00} for the car and shipping, XXXX took my money and run away. I cancelled the order and requested refund but never hear from him /her. I contacted him/her for via phone, and XXXX but no answer. The whatsapps of the scammer are : XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX. I used cash app to pay the amount of {$4600.00}. I reported my case to cash app support team, FBI, POLICE and FTC.
My police report number XXXX My FTC fraud report number XXXX I submitted dispute through my banks, XXXX and XXXX, banks i linked to cash app to pay but they are unable to get my money back so far.
For more infos please feel free to contact me via email or phone ; XXXX or XXXX XXXX XXXX Not just She has scammed me but she or he has stolen my Identity too, The copy of my driver license.
Thanks.
|
| 09/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The following transactions were placed using my credit and debit cards without my consent and knowledge : On XXXX XXXX {$200.00} was taken from my debit cad ending in XXXX On XXXX XXXX {$100.00} was taken from my debit cad ending in XXXX On XXXX XXXX {$200.00} was taken from my debit cad ending in XXXX XXXX XXXX {$50.00} was taken from my debit cad ending in XXXX XXXX XXXX {$250.00} was taken from my debit cad ending in XXXX XXXX XXXX {$130.00} was taken from my debit cad ending in XXXX XXXX XXXX {$50.00} was taken from my debit cad ending in XXXX XXXX XXXX {$25.00} was taken from my debit cad ending in XXXX At the time of these transactions I was and still am XXXX. I did not and still have no access to any internet services either directly or through a 3rd Party to conduct any of these transactions. I also did not authorize any of these transactions and lacked knowledge of them until recently.
I may be contacted at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX
|
| 02/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my Cash App debit card was declined due to no funds. After further inspection I noticed several fraud charges on my card. Within an hour and XXXX the criminals had used my card 5 times all in XXXX and XXXX MA XXXX I live in XXXX, TX and did not authorize these transactions. I notified Cash App and the merchants the same day, but the charges still posted to my account and now Cash App is saying it is not fraud and that the card is 'secure '. The Cash App claim decision number they provided is XXXX. I tried to call Cash App and spoke with a customer service associate who hung up on me. No one is helping me get my charges reimbursed. I have since filed a police report with the MA police and the TX police. Also filed a report with the XXXX today. Charges total {$1800.00} Please help!
XX/XX/XXXX XXXX XXXX XXXX XXXX MA {$290.00} XXXX XXXX XXXX XXXX MA {$100.00} XXXX XXXX XXXX XXXX MA {$530.00} XXXX XXXX XXXX XXXX MA {$840.00} XXXX XXXX XXXX XXXX MA {$100.00}
|
| 09/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
XX/XX/XXXXXXXX XXXX XXXX my all three of my square accounts were frozen and deactivated. Which caused my funds to be frozen and unable to transfer out. When I called they said I would have to wait no more than 180 days for the investigation to complete to move my funds out. They never released my funds nor sent questions asking for documentation about my transactions. I emailed several times with an automated generic response saying I my account was deactivated and to see terms and conditions which states nothing about my situation and then I called several times until I no longer had access to their customer service since my accounts had been deactivated. I had spoken to XXXX different people at the square company and they said to look and respond to the investigations email and to make sure I sent In any documents they were asking for about my business and I never received those emails. Its been well over the 180 days and I want my money from all XXXX of my accounts.
|
| 06/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I had a payment made through thier square app in which I sent a link to the client to make a payment for the education they are paying for. I am a XXXX XXXX instructor. I sent all paperwork they asked for as well as bank info pictures of conversations between myself and the client. Client asked me to call so he can make a payment for his daughter 's certification. I sent a credit card authorization form to show they are aware of NO CHARGE BACKS. THE AMOUNT WAS FOR {$4500.00} they are holding {$4300.00} for 90 days and deactivated my account and won't tell me why! They collected a fee in which they are apparently doing to many people. I have no access to this money. I use this money to provide my student with the supplies they need and it's how I live. They have no right to keep it held for 90 days or totske a fee if they deactivate my account without reason. I have read that thier is a class action lawsuit filed on them for these reasons. I say boycott Square and XXXX.
|
| 12/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have been trying to get item from a seller on your platform XXXX XXXX an a unauthorized transaction of {$410.00} and {$420.00} was done on my card, I have reached out to my bank and my bank told me to try and work with the buyer first, I reached out to my seller and seller agrees to refund but while she try to refund, Square wont allow her send the money back to my card, look into the transaction with my card details .. the invoice was sent to another email entirely and not to my email that Im sending this message from please do not release money to the seller and kindly allow refund I have attached video and picture evidence of Square not allowing refund Ill file same case with XXXX and consumer fraud! I need my money and I have attached all prove from my account history, kindly allow refund and call the seller to inform her that she can now initiate refund back to me, DO NOT RELEASE MONEY TO HER ACCOUNT AS I WILL DEFINITELY CHARGE BACK IF MY MONEY IS NOT REFUNDED!
|
| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
first time using they keep saying i havevanother account hardly know about cash app i have children grands I used a cash app card on XX/XX/22, it took 2 hours to get .monies then they took monies when i transferred to banki had no clue about, XX/XX/22 today niece sent monies to me and {$25.00} at XXXX XXXX havent received it, phone # is a Message # which hangs up after message, but its 24/7 they say. but i was trying to get help they say they call and she did and said i cant help u i need phone number or email she would not use email she kept asking for cell number i have a landline which tney can still verify, she refuse to use email, and after 40 mins she hung up. So i need to pay a bill tomorrow too late and its another fee, in senior, fixed income and cant pay my bill.very sad i have been scammed looks like the $ is supposed to be ready as soon as its sent it was not! .omg im tired of this i have landline & email i do not want to be forced to use a cell phone.
.
|
| 03/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I sent payments to an end user for a business website creation and business social media creation which will be linked together. The end user who received my payment on this platform advised the services would be completed by XX/XX/XXXX, then pushed the date to XX/XX/XXXX, pushed to XX/XX/XXXX and finally on the XX/XX/XXXX he pushed it back to XX/XX/XXXX. The service was never rendered, and the end user blocked my calls. I did some investigation of the person 's name and found out he was a scammer and has embezzlement charges. I submitted a claim with the federal trade commission and Crime stoppers. I advised this to cashapp and provided them with all the details and they refused to assist at all. They advise they refuse to assist or to punish the scammer. He is still active on cashapp and he never provided my refund. I am out of {$5000.00} and no assistance was provided from cashapp whatsoever. The person has previous impersonating, embezzlement, and scamming charges.
|
| 03/09/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have a cash app bank account that was fraudulently charged multiple times by two companies. The 1st fraudulent charge was on XX/XX/XXXX XXXXXXXX XXXX 2022 and XXXX XXXX is the company that charged me {$1.00} that did not go through. Following that charge a company called XXXX XXXX XXXX charged me for numerous amounts of transactions that drained my account. I have pictures which show a list of the fraudulent charges and their amounts. Some transactions went through and some did not. I have not lost the debit card that goes to the account or given out my information. I have contacted cash app numerous times concerning this matter and they did refund a small amount of these transactions amounting to XXXX something dollars out of the XXXX approximate dollars that were stolen. I have never spent money with any of these companies nor do I spend money that frivolously. Cash app 's website says that your money will be secure with them but that has not been my experience.
|
| 10/11/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
Someone stole money from my account. It made is XXXX I had some money in my account then this ather amount came through making it to be negative. So they took what was in my account and left a remaining negative balance of XXXX XXXX dollars and some change. So then a few days letter cash app gives me a credit of XXXX dollars and took that money and made my account positive. Now Cash app for the XXXX from. XXXX bank account. So then that 2 amounts added together equal XXXX. So that is 1 the credit that cash app gave then took cause my account was negative, then they got the money from XXXX bank account bank account. So cash app was supposed to split that up. XXXX goes to my bank account and the remaining XXXX goes back to them. Bit that didn't happen they kept both amounts. I've looked at my statements and there is nothing showing the gave me what they took from krogers bank account. Plz help me get my money back, cash app thanks they can just steal ppl money. Thanks
|
| 03/17/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/2023 : XXXX XXXX in the amount of {$290.00} from one of my employers ( XXXX XXXX XXXX XXXX ) was made. The deposit was later rescinded due to the incorrect amount being deposited. I never touched the funds because I knew the amount was incorrect. Once my employer cancelled the transfer, Cash App closed my account and all services to the card and account which include direct deposit transfers. I was given the option to cash out which in my attempt to do so is unsuccessful. I went through the account verification process and now it is saying my other account can not be linked because it does not support it, however, the debit card that I previously had linked to the cash app account and the same banking institution that I am attempting to link allowed me to do so. So now, not only will I not receive my direct deposits from my other employer I can not even access the funds that are available on Cash App. They closed my account and are now holding my funds hostage.
|
| 02/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My friend 's XXXX account was hacked XXXX XXXX XXXX The person hacking the account is promoting a fraudulent investment opportunity through Bitcoin and pretending like my friend is a Bitcoin/Cryptocurrency mentor. I showed interest, asked questions, and spoke to who I thought was my friend as she mentored me to buy {$500.00} worth of Bitcoin through Cashapp, which I then sent to her " wallet '' via Cashapp. She guaranteed {$10000.00} with my {$500.00} investment. I started to realize I was being scammed once I was told I needed to pay another {$2200.00} in order to withdraw my investment funds ( which were made in less than 24 hours ). My actual friend has confirmed that it wasn't her and that her account was hacked. Both of us are also concerned about her son whose photos are still on the account. In an effort to sound more like my friend, the hacker/scammer was using her son 's name in fake scenarios while conversing with me ( eg " I already put XXXX to bed '' ).
|
| 12/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
This occured XX/XX/XXXX in the am and I paid {$780.00} to the scammer. A business I found on XXXX promised to provide services up to % 50 percent off the options they provided so I chose the XXXX order for % 50 off services. When I paid and provided proof to the company that the payment had gone through communication from the company stopped and services were not provided to me. After realizing that the payments were being declined I contacted the company for the services not provided and they would not allow a refund for services promised but not provided. I then contacted cash app and they refused to do a dispute and advised me to call which I called my bank to reverse/ dispute charge due services not provided but also bank declined dispute. So I am at a loss of my money and this scammer is just stealing people money for services promised and not provided. Cash app should do better since they allow this app for large money transfers but can assist with scamming.
|
| 09/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hi, I am a XXXX resident and I was robbed of my phone on Friday night/Saturday morning. Here is the order of operations : On Friday night, my phone was stolen. Then after that, the thief ( maybe multiple ) continued to withdraw money on multiple accounts including Cash App. They changed my log-in and other personal information such as phone number and email and Cash App allowed them to get away with it. They have now taken roughly XXXX dollars through the checking account listed in my account causing insurmountable financial damage along with XXXX dollars that was in my app itself. XX/XX/23 at XXXX XXXX - Stole {$50.00} XX/XX/23 at XXXX XXXX - Stole {$2200.00} XX/XX/23 at XXXX XXXX - Stole {$5000.00}. I filed a police report and am working with a detective. I provided the company the police report as well as the detective 's phone number. I provided them my statement and verified my identity. They refuse to return my money or provide me any explanations for this.
|
| 06/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I was charged {$35.00} 4 times for incidentals at XXXX XXXX for XX/XX/22 to XX/XX/22, XX/XX/22 to XX/XX/22, and XX/XX/22 to XX/XX/22. I was accidentally charged {$35.00} when the front desk thought the transaction didnt go and re-ran my card, but the first transaction did go through. On XX/XX/22, XXXX of the later charges canceled/refunded to my card d, but the older ones had not. XXXX XXXX management assured me that they were released and provided print outs that showed a XXXX balance. I reached out to Cash App support and was advised to get a print/out showing a XXXX balance and other details and they would refund the XXXX {$36.00} holds. When I went to XXXX XXXX and got pictures off the print-outs and uploaded them to Cash App support, they said they could not help me any further. They refused escalating the issue and disconnected the chat. I dont Think they should be able to not help with someone elses finances and no way to speak with any person for clarity.
|
| 08/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
XX/XX/XXXX Good Afternoon, This matter involves Cash App. I sent my church, a church offering of {$83.00} on XX/XX/XXXX to their Cash App handle at the time. My church told me numerous times that they called and wrote to Cash App and did not get any response. My church stated that they never received my payment of {$83.00}. I do not have any reason that they did not tell the truth.
I called Cash App numerous times to intervene. Cash App reps would not talk to me. I requested a refund and that was declined.
I became weary and tired of fighting with Cash App and just wrote it off. My {$83.00} is hanging out there in space. My church never received the payment and I was unable to get a refund. Message received-completed, refund request declined.
I went to a virtual wallet workshop a few months ago and shared my story about Cash App. It was suggested to me to get in contact with your agency and file a complaint against Cash App.
Thank you for your assistance!
|
| 11/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
My name is XXXX XXXX and the email on my square page is XXXX On XX/XX/XXXX, A customer came to get an item from me at home which required an invoice, so I used square Inc to issue invoice, customer received the invoice and paid {$950.00} each for XXXX items a total of {$4700.00}, and immediately square XXXX charged me {$140.00} for the transaction leaving me with {$4600.00}, and they deactivated my account with the balance in it, saying I wont get the {$4600.00} till XX/XX/XXXX, I immediately contacted my customer and he called his bank and they reveled theyve successfully posted the total amount of {$4700.00}, customer sent me prove which Ill attach to this case, I dont bank with square I only used them for invoice and I was charged {$140.00} for using the service, I cant be out of business till XX/XX/XXXX, I have a good relationship with my customer and theres no charge back or dispute, so I want my money transferred to my link account ending with {$1600.00}
|
| 01/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Referring to pervious complaint # XXXX This is a new complaint following up on the commitment made by Cash App in regards to recovering a missing deposit of {$750.00}.
The company stated that resolution could take 2-3 weeks from XX/XX/2021.
It has now been 27 days and they have not resolved my missing deposit of {$750.00}.
I do have some additional information regarding the missing money : - XXXX XXXX confirmed the ACH to Cash App ( Square inc, ) on XX/XX/2021 and provided their phone number ( XXXX ) and the trace ID ( XXXX ) - They also provided the company ID where the reversal initiated ( XXXX ) - They said the {$750.00} went to Square inc and provided the phone number of XXXX. When I called that number, a Square inc. representative told me the money went to Cash App, which is a different division of Square inc., and that she couldn't give me their number.
It has been over a month and Cash App / Square Inc. refuses to acknowledge and return my {$750.00}.
|
| 06/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
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|
On my XXXX birthday ( XX/XX/XXXX ) I went to check my account and I was completely logged out of my cash app account. When I tried to recover my account with my email and cash app tag $ XXXX I was told my account and tag did not exist. I talked with the customer service department and they told me that they couldnt pull up my account with my hard earned money for security purposes. I then asked to speak to a supervisor and they echoed the same words. I then called the customer service department over the phone and gave her my information and she said there wasnt anything the company could do for me and that I should continue to use my new cash app. I then filed a police report and they said they would expedite my case to the fraud department. I also went to use my card and insert my pin and the pin no longer worked. My information was changed, my account was compromised and more than XXXX was stolen and no one has any answers in the customer service department.
|
| 02/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/XXXX thru the XXXX, I've filed numerous complaints with cash app in regards to a transaction where goods was never received due to the merchant stating that his company don't take transactions from cash app. XX/XX/XXXX I sent XXXX dollars to a business called XXXX XXXX a service they provide as advertised. After making the transaction then reaching out to the founder he expressed that his company do not allow his invoices paid through cash app. I then reached out to Cash app to file a return of funds and cash app expressed that they found the transaction valid. One of cash app categories handle transactions where goods were not received. In order for cash app to verify if goods were received they would have to talk to a employee or founder of the XXXX XXXX who also goes by XXXX. I then filed another complaint with cash app to directly file complaint with merchant as they explained in a email. The complaint was filed XX/XX/XXXX and as of today no response.
|
| 07/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I had a Cash App account that I couldnt access due to not having the email or phone number associated with that account. So I called customer service and explained to them that I had refunds still coming into the account so I needed to be able to access this account to transfer the money once it was refunded to the account. The Cash App employee closed my account it has {$170.00} that they are refusing to transfer to my new account or give me the money in a check. I have provided them ID, all the account information, and now they are saying they will send my money to the unlaimed funds department for the XXXX XXXX XXXX I have a reference # to track the refunds and they are still refusing to help me when their employee closed the account without my permission. The bank who issues Cash App cards is XXXX XXXX and they wont return a call or help me at all either. I need my money please.
Old Cash App tag XXXX XXXX New Cash App tag XXXX XXXXXXXX Refrenence # XXXX
|
| 12/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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|
On XX/XX/XXXX. I sent a payment if {$1300.00} to *XXXX through SQUARE and they never gave me to goods or services. Services ( subleases apartment unit ). She quit responding to messages and calls. Ive tried XXXX XXXX XXXX reach out to them with no response. XXXX was not able to process refund and seller did not repone. XXXX could not give me the account holders name so I could contact them another way. The number on her account is inactive XXXX and the email XXXX I tried stop payment or dispute through XXXX XXXX and they denied dispute and took the credit they gave me back for the transaction. This caused my account to be negative. I also reached out to apartment XXXX XXXX XXXX and they said no one lived there with that name and also sent a complaint to them and there was no correspondence through email. I also filed a police report, report to FBI, report to FTC and now here. The number she have comes up in XXXX XXXX No XXXX, XXXX or other payment service
|
| 02/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I was awarded a refund {$36.00} on XX/XX/XXXX from XXXX on XX/XX/XXXX two refunds of {$7.00}, which left a remaining {$21.00} that i did not receive. After reaching out to XXXX multiple times it turns out the issue is actually with Cashapp. XXXX has released the refund multiple times but Cashapp is not letting it go through. I received an email this morning ( XX/XX/XXXX ) at XXXXXXXX XXXX saying that again XXXX released a refund and even manually did it. When i went to Cashapp my balance jumped to {$36.00} for a second then dropped back down to {$14.00}. I reached out to Cashapp support yesterday and today both times they acted as if the refund did not exist, even though they gave me partial refund from the same transaction, and when i provided proof that it does exist and that they still have not given me the rest with screenshots they then would say they told me all they could regarding the situation and leave the close the chat or hang up the phone on me.
|
| 04/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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I have a cash app account and used my cash app card to pay for a purchase at XXXX XXXX XXXX on XX/XX/2022 in the amount of XXXX. XXXX XXXX XXXX processed the order and then cancelled the order with no explanation. They never took the money and it currently shows pending in my cash app count. Ive reached out to the XXXX customer service department and was told A refund can not be processed because the order was never generated and was immediately cancelled. Funds were not withdrawn. I was advised to contact Cash app support to remove the hold. I have contacted cash app customer support more than 10 times to remove the hold and each time they insist the hold cant be removed and the transaction has to be refund, even though Ive explained the situation that a pending transaction cant be refunded nor can a system generated cancellation. Cash app refuses to remove the hold and has since put my call information on a block list and refuse to assist in the situation.
|
| 10/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I made an attempt to deposit my XXXX of California XXXX check through my $ XXXX cash app. To facilitate the mobile deposit process with Cash App, they require the inclusion of " cash app deposit '' beneath the signature. By endorsing it to Cash App, I authorized them to cash the check. However, they rejected the deposit, citing an issue with the endorsement. I followed their instructions by signing the check and including the necessary information, but they failed to provide an explanation regarding the specific problem with the endorsement. Consequently, they advised me to take it to another financial institution. However, endorsing it to Cash App prevents me from doing so, as it is already endorsed specifically to them. This leaves me in a predicament where Cash App 's requirement to endorse the check to them is, in effect, rendering it impossible for me to seek an alternative solution elsewhere. I find this situation unreasonable on the part of Cash App.
|
| 09/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
square up app Credit Card Processing and banking.
On XX/XX/2020 I opened a square up app credit card processing account for my business. i processed 3 test run payments and was successful. On the 5th day i made a customer transaction for my business of {$5400.00} and although everything processed successfully. Square co put a hold on the funds of {$5400.00} and hasnt let me withdraw. They stated they were missing information of me and my business. That itself is understandable but not 6 days later. I Used to be a XXXX XXXX, no one should be allowed to complete and open an account, much less process transactions on accounts pending identity verification. Furthermore, Funds on hold with no notice is also unacceptable. At the time someone notice anything missing on my account, this processing account should of not let me process any payments.
my account can be located with them by email XXXX XXXX XXXX Phone number XXXX XXXX XXXX XXXX XXXX XXXX XXXX Tx. XXXX
|
| 02/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My Cash App issued debit card was charged {$350.00} on XX/XX/XXXX at XXXX. I initiated my dispute on XX/XX/XXXX where XXXX or XXXX ( two names were on that single email but both Cash App employees ) emailed saying the investigation was underway and that my card was blocked and for me to get a new one. I didnt hear anything for a month ( when I was suppose to be updated or given a credit after 10 days ) so I asked for a update on XX/XX/XXXX and XXXX stated they had 45 days from XX/XX/XXXX & that XX/XX/XXXX was only day 37, still no credit. I reached out again on XX/XX/XXXX since thats 45 calendar days from XX/XX/XXXX and a lady on the phone said I had to wait until the following Thursday ( XX/XX/XXXX, today ) since the holidays wouldnt count towards the 45 days although XXXX had clearly counted them. I reached out today and XXXX provided me the same generic message saying my dispute was escalated and someone will reach out. I am tired of waiting on my money.
|
| 07/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
XX/XX/XXXX ; I paid a lady XXXX dollars thru square for car parts the payment went thru then a hour later the payment was sent back I guess... it was never sent back to my account... I found out next day square deactivated sellers account and said it was sent back... on XX/XX/XXXX the money showed up on her closed account minus their fees, she was told to refund the money thru her account but it doesn't work. That same day square went back into my account and charged another XXXX dollars ... .The seller got an email on XX/XX/XXXX that her account was deactivated she never saw it... .why did they take my money from the start... .the second XXXX has dropped off my account but the first on has not... .I have no car parts a broke car and square won't give my money back to me... I don't have 90 days to wait and my bank won't help me either ... square should be shut down the way they are treating the average citizen is gross after all without us they are nothing
|
| 10/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
What happened on XX/XX/XXXX i used a payment method called Cash App, i sold an item an Brand New XXXX XXXX On XXXX XXXX XXXX and Tried to get payment, So to find out My Cash App Account was compromised by hackers and spoof email and fraud imposters of Cash App, so both my {$1200.00} which i made from phone and XXXX was stolen from me.
So far ive Filed Complaint with the XXXX XXXX XXXX XXXX an Disputes Resolution Specialist said i didnt have a letter proving that i was scam, but i do have a written copy of spoof letter from imposters.
I contacted My State Attorney General and filed an Complaint with her, i havent heard from her yet.
Just today i filed an complaint with FTC ( Federal Trade Commission ).
And im writing Cash App Pre-arbitration Policy about this matter.
I want to fight this and get my {$1200.00} and all damages, stress, mental anquish and a compensation for all my stress and problems theyve caused me and my woman.
Regards XXXX XXXX
|
| 08/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On Friday, XX/XX/2022 a customer paid me on cash app for her nails. The total cost was {$150.00} dollars. Today XX/XX/2022 I get a text message saying that the customer had filed a dispute and will be getting the refunded payment from my account. Cashapp proceeds to take {$150.00} out of my account. Prior to this I was not notify about the dispute in the first place, the only message I got about the dispute was regarding the payment being taken out of my account today. I contacted Cashapp the moment I found out what happened, I waited hours for a response just to hear that they can not do anything about the money I lost, instead they told me to discuss the issue with the scammer myself. I messaged them on social media, contacted their live support, and I call their number. I was scammed out of my time and money. Not only is Cashapp support line terrible, they are letting scammers get away with stealing from small businesses without doing anything about it.
|
| 09/21/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I received this business debit card from Square issued by XXXX Bank with my name and under business name Lab Barbershop which I am not affiliated with during the week of XX/XX/XXXX to XXXX. I have no business of any sort nor I applied to attain this card. I called XXXX different numbers for XXXX and attained XXXX different case numbers. The first number I called ( XXXX ) XXXX seems really suspicious cause the person I spoke to XXXX can not provide me information on when i can find out if my account was closed or not. He does not have the understanding of the urgency to close my account right away. The XXXX number ( XXXX ) XXXX seems more legit cause XXXX can verify if the card is real and she was able to help me to make sure that my concern to close this account immediately was addressed. I am going to follow-up on the status of the card to be closed immediately as this is not opened under my consent and with the business name I am not affiliated nor own.
|
| 06/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hi, I signed up to use cash app to receive payments about a month ago and when i went to withdraw soe moey last night it read that i could withdraw XXXX. When i asked their support, which is only through chat on the app, they were less than helpful and advised as i'd reached my limit of withdrawing and sending of XXXX a month i couldn't withdraw. I know this is untrue as I've withdrawn XXXX and XXXX over the past two weeks and i've only ever sent two payments since i opened the account of 1 each so i know this isn't correct. When asked about this they just ignore your question and say we cant help. The app allows XXXX a week to be deposited and they're now saying i cna only withdraw XXXX a month, this has to be illegal and goes against what it says on the app the limits are. They're witholding over XXXX of mine and wont allow me to withdraw. I know this is a scam. I'm based in the XXXX but cash app is based in XXXX XXXX. I need help to get my money out.
|
| 11/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On both XX/XX/XXXX and XX/XX/2023, an individual from XXXX, GA attempted a fraudulent purchase using my CashApp card.
XX/XX/XXXX : I received a fraud alert from XXXX XXXX asking if a {$490.00} purchase was mine, for a XXXX purchase. I replied NO and they canceled the card to send out a new one immediately. A few moments later, the charge was attempted again, as well as several other small transactions, as seen in the attached screenshots. I reported those transactions as fraudulent to CashApp and requested a new card. Both payment methods were stored in my XXXX digital app.
XX/XX/XXXX : I received a CashApp notification of a {$30.00} purchase at XXXX, which is another fraudulent charge. I then received an email confirming an Instacart order that I never placed, including the delivery address, which I suspect is the residence of the person defrauding me. I contacted XXXX customer service, they canceled the order, and CashApp gave me my money back.
|
| 06/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Contact his XXXX XXXX, seller.
XXXX XXXX Agreed to pay {$40.00} for the XXXX system, accessories and games and {$10.00} for shipping for a total of {$50.00} via cash app.
XXXX XXXX XXXX XXXX Paid him, and then he agreed to ship but never produced a receipt or a tracking number and then blocked me online and no longer response to messages on XXXX messenger.
HIs XXXX XXXX ID is : $ XXXX I have reported a scam on XXXX XXXX.
I have requested a refund cash app and the process will take 14 days to get back to me but not necessarily to refund the money as they will need XXXX to initiate the refund but hes no longer responding.
Additionally, there is a second individual involved too when I couldnt initially make the cash app payment, that XXXX said, was his son-in-law, that persons contact information is : XXXX XXXX Phone number : XXXX ( XXXX ) XXXX His XXXX id is his phone number : XXXX ( XXXX ) XXXX HIs XXXX XXXX XXXX account number ends in : XXXX
|
| 02/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX an Unauthorized User, used my Cash App App and tried Fourteen transactions with various amounts, totaling {$2400.00}. My bank at the time, XXXX XXXX, was able to stop Eleven of the transactions but Three went through in the amounts of {$5.00}, {$200.00}, and {$500.00}. I immediatley contacted my Bank and CashApp about the unauthorized access on XX/XX/2022. XXXX XXXX said to contact CashApp about it because it was a Point of Sale issue and not their jurisdiction. CashApp stated to contact my bank about it, because my bank issued debit card was linked to my Cash App account. So the Circle begins! As of the date of this letter, I have since been refunded for two of those transactions for {$200.00}, but I have not been refunded for the last one for {$500.00}. The last time I contacted CashApp was on XX/XX/XXXX and they said to get updates from XXXX XXXX. XXXX XXXX has since closed my checking account associated with the linked debit card.
|
| 09/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I was sending XXXX to " XXXX XXXX '' for " electricity '' then my phone died before I got confirmation that the transaction was completed. When my phone was charged and I checked the history, it said I have send the money to XXXX XXXX and for " work ''. After that I checked my email for the cash app receipts of that transaction, and combing through all mail that was never received, the email from cash app that I've sent it to XXXX XXXX. So I changed my pin, changed my password, block the person, request for refund, and contacted support. Gave them the whole explanation of I never sent money to XXXX and its impossible for me to mistaken when cash app will warn me about sending to someone outside of my phone book, and be incoherent where I would send money to strangers.i would like to know what caused this issue so I can decide for myself if cash app is secure enough for me to rely upon. Also to get my XXXX back. Reference to cash app case number XXXX
|
| 12/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
Servicemember |
|
I have over {$400.00} since the middle of this year in cash app money that I never spent there was transfers because my cell phone was stolen including my wallet including the cash in it now the cash in it was my loss but my wallet was stolen right from where I work at and where I work at is where I live at and where I live at there's only XXXX people around here which I do not trust however I would like to follow a little suit immediately because it still even though that account is still open but under my married last name XXXX XXXX XXXX XXXX XXXX XXXX the card was used or tried to be used yesterday and it took them 3 months and even I have a email stating that they did give me a provisional credit but no they did not as a matter of fact I had to cancel my card and request a new one yesterday and that's XXXX XXXX they told me that they would give it back to me within 45 days the money and none of it not XXXX single XXXX dollar has came back to me
|
| 04/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Cashapp has not refunded me nor has not been wanting to refund me my money that I been scammed. It already has been almost 2 months and all I get is that it has been denied for no reason. I did get 1 of 5 refunds that I was supposed to receive but didnt receive the rest. I am currently still missing almost XXXX USD. How is it that they refunded me one but not the rest? How is it possible for someone to make all those transactions in less then an hour? And still not find a scam in it? I already tried to call, email, and chat through them online through the app and they Totally ignore me. Please I need this money I did not give an authorisation for the transactions that were made. I even tried to tell them before they took my money out so they could cancel or prevent the transactions and all the told me was that I had to wait for them to go through. Not a satisfy customer right now and definitely no good customer service. No one had access to my card.
|
| 06/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American |
|
On XX/XX/2022 I received an email from CASH APP stating I had sent XXXX to a XXXX XXXX XXXX TXXXX XXXXXXXX XXXX Purchase Order was for {$990.00} at XXXX XXXX. I was off work and doing laundry and housework. I did not make the purchase. I am really not totally certain what a XXXX is or how it functions.
I called my Credit Union and alerted the fraud department.
I called CASH APP and was told there was nothing that could be done since the purchase was already completed. I closed my CASH APP at that time to avoid further disaster.
My credit union initially reimbursed the funds, and then reversed their decision saying I did make the purchase from one of my devices, and withdrew the funds from my account.
The following information was provided from XXXX XXXX XXXX.
Entry method : CASH_TRANSFER Amount : XXXX Transaction Date : XXXX XXXX XXXX Payment Token : XXXX Merchant order number : XXXX XXXX XXXX XXXX provided a Retrieval Reference Number : XXXX
|
| 11/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent on Cashapp XXXX to the wrong person. I realized it in mins I then requested the funds back. Shortly after I didn't get a reply I asked cashapp to help me get my funds back. They replies hours later. When they did get back to me all I could get them to tell me was they are sorry that I should double check from now on who I'm sending my mo ey too. This was days ago I just got to speak to someone over the pho e they all tell me the same thing. I contacted them befor the money was accepted and there for gone by the person that stole it but they took hours to get back to me so I couldn't do anything they say it was final I asked repeatedly could cashapp let the other person know that it would be in there best Intrest to refund my account. I was told no they couldn't do anything. Now I'm setting here 3 days from XXXX with no dinner for my family. It's a sham they can't even request my own money back on my behalf I'm told sorry they can do nothing.
|
| 08/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American |
|
On XX/XX/2023, at about XXXX, I attempted to place an online order with XXXX. My payment method was a buy now pay later application, Afterpay/ My intention was to pay for purchase, ( approx XXXX ) with a pay in 4 installment plan, Afterpay to deduct my first payment immediately. When I checked my account I found that I had been billed for gift cards in the amount of {$780.00}.
When I tried to phone the company, Afterpay, they have no phone service for anything, they can not be contacted by phone. My only option was to go to the bank, XXXX XXXX XXXX XXXX. XXXX. the next day, XXXX XXXX, and cancel my debit and credit card to stop any more deductions. Afterpay took $ XXXXas first payment.
The were 6 gift cards in total, all to XXXX. When I phoned XXXX I was told one card had been used for {$190.00}. I have no knowledge of the other five that Afterpay is billing me for. If I did something in error on the computer, I still did not get these cads.
|
| 04/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/2023 XXXX I made an ATM withdrawal inside XXXX, after I walked over to pay for my stuff at the register then I got home I walk in the door to my house I get a message saying my card has been charged at XXXX XXXX XXXX You spent {$170.00} at XXXX XXXX XXXX. Pro tip - avoid a large temporary hold from the gas station by paying at the register inside XX/XX/2023, XXXX XXXX then I tried to dispute it and it was declined I went the merchant and the lady told me that they can't do anything to contact my bank I've tried to dispute this 4 times and still won't help me. I received another message XX/XX/2023, XXXX XXXX Your {$170.00} temporary authorization at XXXX XXXX XXXX has been updated to {$100.00}, your actual refuel amount I tried to dispute and its denied I don't know what to do next that's why I'm contacting you guys, to see if you can help me my card went from XXXX to XXXX XXXX XXXX how? This was an unauthorized purchase/transaction.
|
| 12/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022 {$990.00} was sent to an unauthorized user named XXXX XXXX. I was hacked and my money was stolen. My aunt sent me {$25.00} and instead of it being deposited to my bank it would go towards paying for the negative balance I have over an unauthorized transaction. I filed a police report at the XXXX XXXX and have the case # but hasnt begun because cashapp told me to in order to begin an investigation and havent heard of it for over 3 months now. This fraud happened in XXXX of 2022 and we are now in XX/XX/2022. My legal name was changed to XXXX XXXX and Im unable to speak to Cash-app representatives over the phone for security purposes. Reached out several times to cash-app support chat and still havent received a response. This ongoing investigation was supposed to be resolved by now and havent received a resolution. My privacy rights have been violated and my identity has been misused or mistolen by a different name that is not me!
|
| 05/27/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
I received a fraudulent CashApp in the mail. The fraudulent card does not have any phone numbers on it, nor does the letter enclosed with the card. After searching the internet I found a number to call. After waiting several hours for a call back I received a call from CashApp ( XXXX ). The person on the phone was told that I received a card in my name which I did not request. The person on the phone said there was nothing they could do over the phone to close the account. This was the most bizarre exchange I have ever had with a company. They seemed to care less that a fraudulent account was opened. I then asked for the account to locked down if it couldn't be closed and again the person on the phone refused. I now have a card in my name that I did not request that I have no control over and the card issuer CashAPp refuses to cancel. This company needs to closed down for these practices as they are allowing this fraudulent activity to occur.
|
| 11/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2023 my CashApp account was closed without warning. Ive been reaching out to the company to try to resolve this issue however, every time I access their customer service number, Im told they can not discuss the account with me and I have to contact them through the customer support chat. When I try to contact someone through their customer service chat they tell me they can not help me and I have to wait on an email from CashApp to resolve. Ive been checking my email account and have not had any communication with CashApp about my account since they closed it unexpectedly. I get this same message each time I reach out for help with my account : You will be receiving your update via email. The response times for our specialty teams may vary on the volume of support requests at that time. I'm unable to confirm any concrete time frame, but I assure you that our team will be in touch with you as soon as they have an update on your case.
|
| 07/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On or about XXXX on XX/XX/XXXX, I spent {$100.00} purchasing XXXX using CashApp. I then tried to send some XXXX to my personal XXXX wallet - CashApp did not permit this, requesting identity verification in order to be able to send XXXX. I then uploaded photos of my drivers license. On or about XXXX on XX/XX/XXXX, CashApp sent me an email stating that my account had been verified. Later that afternoon, I attempted to send XXXX, this time being greeted with, " Sorry your withdrawal could not be processed ''. I attempted to contact support to fix this and was instead greeted with the utmost disrespect from an " Advocate '' using the name " XXXX '', who lied about methods for checking the status of verification. I remain unable to use the XXXX I purchased. At this point, I believe that I have been scammed out of {$100.00} and that CashApp has engaged in XXXX of the most egregious examples of unfair, deceptive, and abusive practices imaginable.
|
| 07/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Overdraft, savings, or rewards features
|
|
Web |
|
|
CashApp offers a rewards system called " boosts '', which offers either an immediate rebate or a percentage of your purchase back in the form of XXXX.
XXXX of the boosts that CashApp offers is 10 % off a XXXX purchase. On XX/XX/2022, at XXXX Pacific time, I activated this boost. At XXXX Pacific time, I made a purchase at XXXX for {$7.00} XXXX, or {$5.00} XXXX ( I am currently on vacation in XXXX XXXX. After a few days, on XX/XX/XXXX, I noticed that I had not gotten the promised 10 % back. I reached out to CashApp support, and after some back and forth to make sure that the boost was not refused because I was traveling internationally, I was told that they showed that I had not activated it until XXXX Pacific time, and refused to consider the screenshot I had showing it was activated earlier. I asked for the matter to be internally escalated, and a manager also refused to consider the evidence I had, insisting their system showed otherwise.
|
| 03/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XXXX, I was looking over my debit card accounts, ( XXXX, XXXX, and Cash App ), so that I could pay a few bills and I noticed the {$400.00} I had transferred to my Cash App account balance was now saying {$94.00}. I immediately contacted them through their Chat to find out what happened to my money and was told to fill out the dispute form. I submitted the form and not even 24 hours later received an email saying my dispute was being denied due to the merchant showing the transaction as captured, whatever that means, and if I wanted a copy to request it along with the reference number I was given at the end of the email. I requested a copy of this quick investigation and have yet to receive it but am still being denied a refund! Like I told Cash App, it doesn't make sense for me to transfer {$400.00} from one debit card to another only to withdrawal it all hours later when I could 've just withdrawn it from my XXXX account to begin with!!!
|
| 04/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
CashApp Complaint On XX/XX/2023 I added {$1400.00} from my bank account to my CashApp account to pay for my rent. The payment was completed. I noticed on XX/XX/XXXX, that there was {$1400.00} in my CashApp balance so I waited another day to see if it was the rent payment that didnt clear. On XX/XX/XXXX my main bank account was negative and I was charged six fees because CashApps app had withdrew an additional {$1400.00} without my knowledge or authorization. On XX/XX/XXXX I contact the CashApp Customer Service only to be told that there was nothing that they could do and that I could send the money back instantly for a charge of {$26.00} or transfer it and wait 1 to 3 days to get to my bank. CashApp should take responsibility when their app glitches and pulls money from bank accounts without authorization. I have had to pay over {$200.00} in fees and they are not doing anything to rectify the problem or to prevent this from happening again.
|
| 03/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Regarding AfterPay services. I have used their service a few times to purchase items at XXXX. They pay upfront and set up a XXXX payment agreement you pay every XXXX weeks. Upon returning items to the merchant and reaching out to Afterpay because the refund was not processed and therefore not deducted from my account, I paid for items I no longer had. I reached out to both the merchant, and after pay to resolve the matter several times. I provided the proof they requested, and it wasnt until recently that they attempted to resolve the matter. However, I am currently in another situation, where they will not refund my money and continue to charge me for items I no longer have an have returned to the merchant. They do not provide help, are not reachable by phone, only email and each time, its a new person responding to the email. Its a scam.
The attachments I have provided are for the current case. Ive had issues with them since early XXXX.
|
| 04/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
on XX/XX/2021, I rented a XXXX for one day at XXXX XXXX rental of XXXX XXXX, located at XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX. They ask for a {$2000.00} security deposit. I rented before at this store, so it was not problem.
I returned the motorcycle without any issue and they told me that they will return my deposit in a few days. The deposit was never returned, I contact them by phone and they said that it was a problem with the credit card processor and I should initiate a dispute. I initiate the dispute and after 4 months, I was unable to get my deposit back. I contact the owner of the store by email and he said that there is no problem with the deposit, that I should get back my money. He insist that he problem is with the credit card processor " square ''.
My bank " XXXX '' ( XXXX ) said that they can't do anything.
This is a nice legal way to steal money from tourist and consumers and credit cards operators are doing nothing.
|
| 12/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
On XX/XX/2023, I had {$280.00} in my CashApp account when I received {$450.00} repayment for an upcoming trip to XXXX ( XXXX XXXX XXXX US State Department ). On XX/XX/2023, I received another {$200.00} from the same person for a total of {$650.00}. After not being able to transfer my funds I contacted CashApp via the phone and was told that I couldnt receive any information and that I would be contacted via email. I received an email asking me to explain the activity in my account. I answered all the question. Since the initial interaction I have emailed with Cash App for 6 weeks answering every question and asking for an explanation of their process and timeline. I have not been provided an explanation of their process or given a timeline. I receive emails from their team asking me to provide the same information over and over again. The only way to communicate with the team is via email and they do not respond timely or answer questions.
|
| 10/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My debit card info was stolen. When I first filed the claim with Cashapp the first time, I wasn't aware that my smart watch had been stolen and my digital wallet was compromised. I have had issues on other cards because of this as well and when I was filing the claim with that company they asked if my phone, tablet or smart watch had been stolen and I realized that maybe thats how I was compromised. I took my XXXX XXXX off to shower at the gym a few days before the charges started. I forgot to put it back on when I got out and didnt realize it until I got home. I called the gym to ask if it was turned in but they didnt get it and each time I went in afterwards I asked if it was found with no luck. On this account I have a total of 4 fraudulent charges. Cashapp initially denied my claims almost instantly so I re-filed the claims but they still instantly denied them with no explanation and still havent given me the paperwork used to deny me.
|
| 09/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
I recently learned that someone opened a savings and checking account in my name, along with a credit card. I only found out when I got an email from Square XXXX congratulating me on my new account. A subsequent email indicated that my email address was being changed to another email address - and that I should contact them if I didn't make this request. I contacted them as soon as I saw the email to stop the account and report it as fraudulent. Square XXXX never checked with the XXXX credit agencies, all of which have a freeze in place. I filed a police report, and then a complaint with the Better Business Bureau. The response from XXXX ( through XXXX ) is that they can not talk to me directly ; they can only speak to law enforcement. This is insane. I have tried twice now to get them to explain to me what happened and they are refusing. Something is not right here and I need to find out what it is so it doesn't happen to someone else.
|
| 05/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Sometime before XX/XX/XXXX, Cash app closed my account but I was never informed of this until I needed and attempted to use the app to send my friend some money. They say I've violated the terms but I hardly use the app and they are obviously mistaken. My entire history over the last year comprises of 5 transactions : My friend payed me back for a loan I gave him, I cashed out that payment to my bank account, then I've sent money 3 times to friends using my linked debit card. It's not possible I've violated and terms and Cash app has never specifically informed me what terms were violated. I sent a message to Customer Support on XX/XX/XXXX requesting further information, I sent followups several times since then and there is still no resolution, yet I'm assured each time that my case has been " escalated '' and their " team is working to resolve '' the issue. It's completely unheard of for something like this to take this long to resolve.
|
| 03/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
cash app is the company that is holding back {$3900.00} from a friend of mine I had a mistaken dispute on transactions i made with a recipient/friend of mine on XX/XX/2023, and on XX/XX/2023, the funds were reversed >>>> the funds from several transaction 's ( over XXXX ) were taken from my friend. So, I called the financial institution to cancel the dispute and return all the funds back to the recipient which they did, and cash app is saying they don't see the funds. I have been back and forth on the phone with XXXX XXXX and cash app and I am getting nowhere this situation. in total there is {$3900.00} that is hanging in the air at cash app. I have statements and documents that funds were taken from me but never in the account of the recipient. I don't know what to do anymore this has been going for over a month now. Cash app keeps telling me there is no funds returned on their end and my bank keeps telling me the funds were sent back.
|
| 09/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I received payment XX/XX/2022 in the amount of {$300.00}. Square all across the internet promoting & advertising " Instant Transfer '' which is a deceptive act form of advertising. Today, XX/XX/2022, I've been waiting 5 whole business days to access my funds. I've encountered arguementive, unprofessional, rude Square customer service Reps since XX/XX/2022 trying to access my funds.Phone conversations from the above dates really need to be pulled from the above dates listed. Today, after finally realizing that Square isn't socially responsible and continuous waiting, I requested my refund of {$300.00} back to card ending XXXX. Now Square sent me a email of holding my funds " hostage '' again for 7 extra days. Why is Square allowed to tack on extra fees, false advertise, be rude to consumers and it's taking me, so far three complaints? Its bad enough the world is dealing with inflation, and now this. Very unfair to consumers, on all levels
|
| 07/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I purchased food on XXXX XXXX through cashapp using my cashapp card. I had an issue with a promo code for XXXX XXXX so i contacted their support team. The support agent told me to buy the food at the full price then to contact them again so they can refund me the amount that the promotion wouldve taken off ( which was {$20.00} ). I contacted them three times in one day and no one tried to help me. I wouldnt have purchased the food if I was going to have to pay the full price, thats why I was trying to use a promotion. So i was mislead. I filed a dispute with cashapp and provided evidence of what the XXXX XXXX agent told me, and my dispute was denied. It said no error occurred. This is sad that I was tricked into purchasing something and was told false information so the company can take my money, and the fact that cashapp has done nothing about it speaks volumes. Ived used cashapp for years and I cant believe they treated me this way.
|
| 07/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
This is the list of unauthorized fraudulent charges I have repeatedly reported to Cash App, but have not been refunded. I have told them my account has been compromised. I have locked the debit card and still to this day charges keep coming in that are being blocked by the card being locked. For instance I just had a charge try to be made today XX/XX/2023. I reported it immediately to Cash App support and they did nothing to help and denied my claim. I will be adding screenshots of the communication shortly after submitting. Below is a list of the unauthorized charges that had been debited to my account and not refunded : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am seeking reimbursement for these charges as they have a duty as my financial institution fiduciary to protect my funds.
|
| 11/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
On XX/XX/XXXX, I wasnt able to use my Cash App card, because they said suspicious activity! I transferred {$200.00} from my bank account which is connected to Cash App! So where is the suspicious activity? After I asked how is that suspicious activity, then Cash App begins that they need proof of where I live! They said I could send in my Drivers License or ID and I did! That wasnt good enough! I address on my Drivers license is the same as my Cash App account! Now its you live in a Hotel, I need something with a Letter head saying you live there! I send in this piece of info and its still not good enough! Mind you this is a rooming house now and theres plenty of other people living here with Cash App cards and they are not going thru this issue! I have been constantly paying fees to them because I have to cash out my money because I cant use my card! I also purchased a new card from them and cant use it, yet they wont refund my money!
|
| 03/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX my daughter tried to make a purchase with her cashapp but it said declined for your protection she tried to call to find out why cause she had {$100.00} in there from her birthday. They told her a special team is looking into it but I would have to call as I am the sponsor on her account, I called to find out what is going on and they told me what they told my daughter they said I should receive an email. So I waited on XXXX XXXX her school financial aid was direct deposited and on XX/XX/XXXX her paycheck was deposited she attempted to transfer her funds to her new bank account but it was declined, from XX/XX/XXXX to XX/XX/XXXX I called everyday to get them to release her money I even spoke to a supervisor and again I got the same response on every phone call a special team is handling the issue and I will receive an email it is now XX/XX/XXXX and my daughter still has no access to her paycheck or her financial aid money.
|
| 03/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX while being held against my will by XXXX XXXX I was forced to transfer all of my money which was on a XXXX card, to my cash app card and then to him ... there were two charges one for {$2500.00} and one for {$2900.00}... I filed fraud with both card companies after I was free and he was in jail. XXXX XXXX rejected my fraud claims multiple times. Cash app just kept saying they were working on it and would let me know when they decided an out come. Fast forward to XX/XX/XXXX I receive an email from cash app saying they granted my fraud refund. They then deposited {$2900.00} on to my cash app card, and said they refunded the other XXXX to my XXXXXXXX XXXX XXXX ending in XXXX ... A card which was closed due to the fraudulent activity XXXX had done... Now cash app is stating the deposit was successfully and XXXX is saying there was no deposit. Each are telling me to call the other... It has already been over a year and a half
|
| 02/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
On XXXX XXXX Ive reached out to Cashapp to understand why my account was locked. They gave no explanation but saying that the account is locked and I need to verify my information which I did. Its been almost a month since now reaching out here for assistance, trying to get it unlocked. My daughter helps with my account and there has never been any issues before. I reached out to them multiple times and they just state the same statement over and over in a robotic sequence. Which I will attach to this complaint. Im an older lady and Ive never had such poor customer service regarding how to handle an inquiry. Ive just reached out again and still the same reply. I dont know who Ive sent my personal information to, but it was sent and now they have my Government ID and face picture to authenticate who I am. Yet Im still not receiving any emails or explanations. Can you please help with this situation. It is happening to other people too.
|
| 06/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I am in the XXXX and I set up cash app for donations to pay pay lawyer fees, our limit in the XXXX is a lot less than XXXX we only have a cashap limit of XXXX which wasnt enough so I set up 4 accounts in total. I have money on each account and cashap has closed all 4 accounts and are holding my money which is causing great stress as we need to pay the lawyer asap. They are refusing to help me and wont speak to me because Im in the XXXX. Iv called them many times, emailed and messaged them countless times on the app support but they refuse to tell me why my accounts are closed and when they will release my money. Its now been 3 weeks and they will not tell me anything. I contacted the XXXX who tried to help but they told them the case is now closed and I have to speak to XXXX staff. There is no XXXX staff we do t have cash app offices in the XXXX. I feel they are trying to keep my money and will not talk to me because Im in the XXXX.
|
| 04/24/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Dear Afterpay Customer Service, I am writing to file a formal complaint regarding the high interest rates on installment loans that I have been charged. As a consumer, I believe that I am entitled to reasonable interest rates and fair lending practices under the consumer laws and codes of banking that are in place to protect us.
I am currently not working due to medical issues and have been struggling to make ends meet. Despite my financial difficulties, I have made every effort to keep up with my installment loan payments. However, the high interest rates that I have been charged have made it nearly impossible for me to pay off my debt in a reasonable amount of time.
I believe that these high interest rates are not only unreasonable, but also potentially illegal under the consumer laws and codes of banking. I would like to request that Afterpay investigate this matter and provide me with a resolution that is fair and equitable.
|
| 08/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2022, I was fraudulently charged {$630.00} at a hotel I never stayed in. I have reached out to Cash App and filed a dispute for this purchase that was made with my cash app card. I had also contacted the hotel management who assured me this was an issue to take up with Cash App. I filled out all of the appropriate forms asked of me by Cash App, and still no response. It is now XX/XX/XXXX, and I havent even received an e-mail update on my case. During the course of this time I have reached out to SEVERAL representatives via the support chat who have all failed to provide me with any information on my case. At this point I am beyond frustrated that this is how your customers are treated. I utilize cash app for my direct deposits and have been a loyal customer for YEARS. They have absolutely no reliable support that actually cares about your situation, and no protection for your funds! Solve my dispute and stop making excuses!
|
| 07/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I was admitted into XXXX. XXXX XXXX, locked psych ward on XX/XX/2022 and discharged XX/XX/2022. My cell phone and bag with wallet were left at my house, they're prohibited on unit. When I returned home on XX/XX/XXXX, I discovered all my personal info compromised. My cash app debit card was taken with other cards and my phone had been used to aid in stealing my money.
I immediately contacted cash app to notify them of fraud and limit my losses. Through the app chat service they explained dispute process which I followed. In total there were 16 fraudulent charges using my cash app card during my hospital stay, totalling {$790.00}. They only credited five transactions for {$250.00} total, owing me {$530.00}. Cash App has since closed my account using a ficticious made up transaction to justify it, saying I've went against their " Terms of Service ''. I've requested the documents used in investigation several times and can't get them.
|
| 03/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
My card was missing. 2 days later checking my transactions i came across 2 that i didnt make. Card is still gone so i reported it to cashapp as it was stolen. Cashapp denied my dispute but refuses to give me any documentation as to why my dispute was denied even though the denial email stared to contact their support for documentation for their reasoning. This is over {$50.00} they refuse to do something about. Not the first time. I paid for services online thru cashapp to a business account but they never did the work i paid for and they refuse to do anything then either. This is flagrantly being misleading but protecting criminals and not their consumers. They state in terms and conditions they can refund fraudulent transactions but refuse do so. I feel betrayed. They even tax me for transactions under my business account so they should be held under federal financial regulations that all banks and financial services do as well.
|
| 10/08/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I was trying to get my money back sent to my cash app account from some items I didn't need or want anymore so I called this number XXXX XXXX XXXX XXXX XXXX XXXX XXXX so I could receive my money back in return so she had me XXXX purchase 2 XXXX money cards from the XXXX here on XXXX XXXX XXXX XXXX DC XXXX the says $ XXXX {$200.00} dollars can be added on the card so I've used my cash app card and got nothing in return so she said that {$350.00} dollars would added to one card and the other of {$300.00} dollars so I borrowed {$200.00} dollars from my XXXX XXXX XXXX so he used his personal card to send me the money on my cash app account to get the other car now I'm out of {$650.00} dollars behind the fact of me thinking I'm getting my money in return nit knowing it was a scam so I could XXXX company customer service and they gave me your number and information plus they said it was a scam now they are not trying to answer the phone
|
| 09/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Square will NOT provide me proof of the said debt. I used square to process two of my clients transactions, both of which were not deposited into my bank account, Square claiming to have held the. To resolve my negative balance. This is all the information they will provide me with. I have tried for weeks to work with them, however, they will not return my money without proof of a report using the FTC website, which has referred me to here. Apparently, some random email address was able to attach to my Square business account for XXXX XXXX XXXX, and somehow created a negative balance however, this transaction I have not seen, nor will Square provide further documentation of this as I stated previously. The amount I have had withheld from me from card payments from my clients is roughly {$250.00}. Square will not disclose to me the exact amount of said negative balance. This is the extent of knowledge I have regarding this matter.
|
| 11/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I called this number XXXX. I googled XXXX and XXXX gave me this number, this place inserted a app called XXXX XXXX this was on XX/XX/XXXX. On Saturday morning XX/XX/XXXX, I saw a suspicious app calledXXXX XXXX I immediately googled it and it's a app where they can actually take over your phone. I have screen shots of what cash app has and a screen shots as to where the money went. At XXXX am they tried getting into my bank account again I have emails where the bank did not let them in. I have a photo of the app that was inserted on my phone.today they tried getting into my XXXX ID. XXXX declined them I have that email also. I did not authorize these {$470.00} withdraw or the {$30.00} XXXX XXXXXXXX. Cash app says that I authoriz d it. I did nothing to authorize this withdrawals Sir please investigate this, please try to get my money back. My ID number is XXXX. This is my second complaint on this since I gathered more information.
|
| 02/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/XXXX, XXXX 2022 for the amount of {$120.00} was in my cashapp account and was sent to a XXXX XXXX not by me, I was in XXXX fl without any service on my phone, and someone from a different phone and location sent my {$120.00} to that person, I have tried to call cashapp customer service number and its not working and on the cash app support chat system all I get is they need a good email address to contact me, I have gave it several times and no one has contacted me, they will not give me the ip address that the transaction was made by, I have had the chief of police and my lawyer contact them but they still won't give the ip address and they will not refund my money, I'm 7 months pregnant and I have a XXXX XXXX XXXXr old daughter that is now in the hospital due to her XXXX being too low and I had my money took away and I couldn't get her any food nor can I pay my light bill, I really need my money refunded back to me asap.
|
| 08/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
ABSULTLY NOTHING -- -- -THEY USUALLY HANG UP OR PUT ME ON HOLD FOR A HOUR OR MORE.
I HAVE TRIED AND SPENT MORE THEN 80 HOURS ON THE PHONE WITH THEM.
I GIVE THEM THE SQUARE TRANSACTION NUMBERS, XXXX AND XXXX, THEY TELL ME ITS MY ACCOUNT, I NEVER HAD A SQUARE ACCOUNT, NOR WOULD I NEED TO STEAL XXXX FROM MYSELF AND CHANGE THE NAME TO XXXX XXXX.
THE XXXX, XXXX MONEY ODERS WERE STOLEN OUT OF OR BY A UNITED STATES POSTAL EMPLOYEE, THEN " WASHED '' AND THE NAME WAS CHANGED, DEPOSITED WITHOUT A CHECKING ACCOUNT NUMBER.
THE XXXX IS XXXX XXXX XXXX XXXX XXXX ROUTING NUMBER IS XXXX.
I HAVE FILED WITH USPS COMPLAINT, 2- POLICE DEPARTMENTS, 1 WHERE I LIVE, 1 - WHERE THE MAILBOX IS.
BLOCK INC, WHICH IS SQUARE, POSTED THIS FOR CASHING VIA A PHONE PLUG DEVICE, LIKE IT WAS PAYMENT FOR SOME SERVICE OR PRODUCT.
THERE SO SCREWED UP, THEY SAY " MY ACCOUNT '' BEEN CLOSED BECAUSE OF FRAUD, THEY REFUSE TO DIVULGE THE REAL OWNERS INFORMATION.
|
| 05/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
This person was selling shoes on XXXX via direct message. I sent him two payments separately of {$130.00} on XX/XX/XXXX for each pair of shoes and shipping. Both pair never arrived and after communicating with him for four days, I was blocked from the page ; after doing my of research I found out that the page of the fraud and my money was taken. I have proof of the transaction, messages from him, and I have actual audio of me being scammed.
On XX/XX/XXXX I contacted CashApp because I paid him through them with proof of communication and everything between us, and they're telling me that they can not reverse the payment or do anything about this. I'm wondering why is it OK for me to use them as a bank, for me to store my money with them and a payment processor, but they don't protect me.
They became very condescending and aggressive with telling me no and then I was out of my money which I completely don't think it's fair.
|
| 06/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I notified cash app of a transaction I wasnt aware of for XXXX it happened when I had lost my phone I didnt realize it right away but when I did I notified them and they kept dragging me along with not responding and never actually attending to the claim I was trying to file I would send them every single detail they wanted but ti no avail did they respond with a solution I basically had to repeatedly file my complaint and it never got resolved I advised them I dont make transactions in that amount I also advised them of the party receiving it they had a foreign name and i had never done any transactions with them my history can prove that the date of the transaction was on XX/XX/2022 for {$3000.00} I asked them if I should notify police they assured me not to worry they would take care of the issue they never did so I gave up I was unaware your agency existed to help consumers in my situation not lose their hard earned money
|
| 04/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I had unintentionally provided my employer with an old account info for cash app that I no longer had access to. This was XXXX of 2021 once I realized my error and contacted cash app about the issue it took a couple of days die to the way their customer service is set up they assured me that if I provided a letter from my employer on company letterhead that had specific information about the direct deposit and ach number that the issue could be resolved. We'll once I had that form my employer it was a different story altogether and they stated I'd have to have the issuer reverse the deposit. This was about XXXX by this point in time which was 2 months after.ive tried showing them the original emails where they said they could resolve the issue with said letter but to no avail. This is for a paycheck for over XXXX dollars and it's frustrating for me. All bc I don'have access to the phone or email that I used for that account.
|
| 10/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
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|
On XX/XX/XXXX, I requested from XXXX XXXX XXXX cash app XXXX XXXXXXXX to return my money back due to a scam, saying he needed money for his father medical assistance, I sent him {$200.00} and than he text back saying that that his father needed more money because he needed to pay more medication that his father needed and the hospital he was in, didn't cover them, and that his father was very sick, I sent him another {$300.00}. XXXX XXXX XXXX stated that they will return the money once his father was out of the hospital, that his father bank accounts were frozen due to legal problems with his mother in law and that he would return the money on XXXX the XXXX XXXX, that was the date his father bank accounts would be available. Up to now he has not returned the money and I have requested to return it several times through cash app, and he has declined my request. I have already reported it to cash app and nothing has been done.
|
| 11/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On Wednesday, XX/XX/XXXX I got my direct deposit $ XXXX I went to sleep my account had $ XXXX XXXX my phone kept notifying of XXXX woke up to over XXXX transactions XXXX after the other from a XXXX company. I have nothing to do with XXXX. the bank itself called Cash App notified me that they had seen suspicious activity on my account and if it was me I answered and replied back no that it wasnt me.They had taken {$230.00}. I can never speak to nobody, and when I do speak to them, they all give me a generic message. I worked so hard for my money like every other XXXX and I live paycheck to paycheck. Now my bills will be behind because of this accident that I had nothing to do with and all they tell me is that I have to wait 45 days. And nobody wants to talk to me, I dont know what else to do. I shouldve never put my money into that company please can somebody help me I can explain myself better on the phone thank you, XXXX.
|
| 08/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XX/XX/2023, XXXX suspended my business debt card without any acknowledgement that the company would do so. I immediate contacted XXXX XXXX Bank and was told my account was suspended until further notice, and that not much information could be provided. XXXX XXXX XXXXXXXX restricting both of my accounts has caused me emotional distress on top of late payments for utility bills and fees. Although fraud charges have occurred on both of my credit card accounts multiple times XXXX XXXXXXXX XXXX did not follow their agreement in protecting me as a consumer, while willing knowing Im not responsible for any fraudulent charges. NO consumer is responsible for fraudulent charges that are unauthorized by the consumer. XXXXXXXX XXXX XXXX has no right to restrict and suspend my account, without proper notification nor authorization. XXXX XXXX XXXX has my funds/credit on hold I have a right to use the credit that is available to me.
|
| 02/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
I cash ( XXXX XXXX ) app 'd myself {$200.00} to my personal bank account. When trying to obtain a cash app card. I put a mailing address as well as my ssn, date of birth and the name I want on the card. I got a message about incorrect information but only asked again for my ssn, dob and name on the card and this is after doing a bank verification through the app. They turned around and closed the account with no specific information as to what was violated on a brand new account with only 3 inquiries on it. I called and spoke with 4 reps and for whatever reason I got a very generic response and then hung up on. I actually spoke with 5 people the last person stated that the account was not verified which is confusing cause in order to cash put to my bank I have to verify it and I also have the email and text msg for the code.
I have more than one email. This cash app is attached to XXXX with a permanent email of XXXX XXXX
|
| 09/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
This complaint is with CASH APP. I have had to instances with them with them where deposits were not refunded to my account ; XXXX due because it was sent to a closed account in my name an the latest XXXX on XXXX that has caused this formal complaint. On XX/XX/08 a {$500.00} was sent to my account At XXXX XXXX cash out were made at XXXX Bank for a total of $ XXXX contacted CASH APP to let them know that this was not my transactions and that this was an act of fraud on my account. I notified the police and I gave them the report # XXXX. Cash App told me that I needed to go to XXXX and find out who made the transaction. I asked them were they serious, that was not my job to investigate the theft. They denied to replace the money in my account. I find this inexcusable and THEFT on their part.
I am not pleased that I am out of {$1000.00} because of this company. and I will close this account after this complaint is resolved.
|
| 04/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I recently lost everything I owned. This fact also means any communication methods including computer or mobile device like my former cell phone I no longer posses. I can not login to an account with the email address of my personal reference source to allow me a method of communication for personal private social or business events. My former email address I selected for business use XXXX I can no longer use. I can not because the cellphone I used it own is destroyed and methodology to validate account ownership is entirely associated with this phone 's cell phone number through email address associated. Cash App format is difficult for my comprehension because website on computer efforts is very strange to me. I do not understand how the process or formulation from the outside may produce result like adding money then transfering into individual accounts on the App until procceses are completed. Also I need need password
|
| 01/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
XX/XX/XXXX I tried to use my CashApp card and it was locked. I went into app and was told they would unlock it in 30 mins. then a few hours. then 24-48 hrs. then 2 weeks. I have money on the card. according to the transations no one has tried to use it but me. On XX/XX/XXXX, at their request, I sent them copies of front/back of my drivers license and a pix of me holding it. On receipt they promised to expedite it. Today, XX/XX/XXXX, after my 10th attempt by app and phone they told me I have to send them the pix again in order to " expedite the resolution. I have two case numbers, case # XXXX issued XX/XX/XXXX, case # XXXX issued XX/XX/XXXX. I asked why they assigned another case number and the rep " XXXX '' told me that each time I inquired they assigned a new number. My first time knowing this. Square is a large company that should have FAIL SAFES so these situations don't happen Can you please help me get my money back.
|
| 07/11/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I made a purchase on XXXX on XX/XX/2023 for XXXX. The purchase was cancelled and refunded immediately ( within the hour ) by XXXX due to a booking error. Cash App is refusing to release the funds blaming it on the merchant. They requested documentation to prove the cancelation and I provided the official documentation recieved by XXXX showing the date, charged amount, the refund, and {$0.00} balance due. Cash App still insists their is nothing they can do and insinuates the refund is unknown to them amd that I must wait on the merchant, XXXX, to resolve it but XXXX has advised they have already processed the refund and that Cashapp should have released it already. Ive never had to go through this with Cash App before and have never had any chargebacks or an other irregular activity on my account so I dont understand why they are holding my funds. I would like someone to look into my account and resolve this issue please.
|
| 10/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Older American |
|
I will try to be as brief as possible. We had a debit card issued through Square Banking. Our information was stolen ( we believe ) by a staff member at a restaurant and a fraudulent card was created and used to drain and overdraw our account. We did not lose the debit card. We have been working with Square since XX/XX/XXXX to resolve the issue and it seems they are not doing anything to assist in getting all of our money back. We have received a portion ; however, there is still approximately $ XXXX {$2000.00} outstanding. The feedback we receive is blaming the merchant ( XXXX XXXX ) on not resolving it. We are very frustrated and need help with this please.I have spoken to many representatives with Square since XX/XX/XXXX and I am always told the same thing... they will escalate to their claims department. We filed a police report ; however, the criminals have not been caught. Any help would be appreciated.
Thank you,
|
| 03/22/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I was scammed out of XXXX dollars by someone XXXX dont know and they took XXXX dollars out my account. I contact cashapp because the funds was pulled out of my linked bank account, they said they arent capable of doing anything about it. So I contact my bank to dispute it, they successfully do it and gives me a provisional credit while it was in the works, fast forward to yesterday cashapp wasnt pleased that my bank said it was wrong about the transaction and demanded the money back so cash app tried to pull the money from my link card without my knowledge. So since they couldnt do that, they charged my cashapp accountXXXX saying I owe them after I sought for help and everything. Bad business and they are protecting the scammer instead of the person who lost their money more so. Please help. I also was getting paid by dXXXX XXXX dollars and it absorbed my money that was 3 hours of work gone from me towards this account.
|
| 03/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On, XX/XX/22, I attempted to complete a transaction on Cashapp. The transaction was denied stating my bank denied it. I then looked into the linked account in my app. My linked account is from my XXXX XXXX accout, but Cashapp has a XXXX account listed. This would not update nomatter how many times I tried. I called my bank to see if the money was pulling from my account, they had no record of the attemted transaction. I called cashapp, their phone line disconnects your call no matter what time a day. I got on the chat portal to resolve my issue. The chat advocate did not understand and refused to connect me to a different advocate or management like I asked. I told them there. My account shows my bank account as the linked account, but has the money I am trying to send pulling from someone elses XXXX account. They refused to help me fix this issue. No my account is linked to a mystery XXXX account and I can't unlink it.
|
| 03/23/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX, a cash app card was forwarded to my new address from my old address. The Cash App card has my name and old address on the letter. I did not create this account. I attempted to log into the account and was asked through the app if I was in possession of an email address that is not mine. I contacted Cash App that same day to advise and whom I suspected started the account. Cash app advised the account will be investigated. In the meantime, on XX/XX/XXXX, my relative attempted to send {$60.00} to me and mistakenly sent it to the fraudulent account. Cash app was notified and advised to request a refund of the amount. My relative requested a refund and did not receive a response. On XX/XX/XXXX I received a response from cash app that the account had been closed. 1 ) I would like a refund from cash app be sent my relative 2 ) I would like to know how can someone create an account with my personal in formation.
|
| 06/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I received notice that Cash App had deleted my account without any warrant, when asked it was implied for violating terms of service but there are no violations, warnings, etc on the account. I even asked for an elaboration of the particular violation- to which they could not provide or provide sufficient proof that there was even a violation. They have closed over 100,000 accounts in the last two days- 95 % being people of color- specifically XXXX people. I have never violated any terms and would like proof of such. They have also stolen all funds in the account and have illegal seized the money and have blatantly told and taunted that they would be illegally witholding my funds. Not only have the violated civil rights laws but also financial laws as established by the US Treasury.
They have made no attempt to give back or return the stolen funds and have avoided all questions and clarification regarding the matter.
|
| 05/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I had my account on square hacked. I called them to help me change my email and password immediately & no money had been taken from this short hack. Because of this they froze my account, not allowing me to move my money into my account other accounts. Because of this I am behind on payments and my account is incurring overdraft fees. They gave me no answers and refuse to help me with this matter. I have over XXXX XXXX in my savings with them that I can not access, meanwhile my other account is negative {$370.00} and receiving multiple {$35.00} over draft fees. I also have tons of bills I will have to pay late which may affect my credit score. I am a single mom and small business owner and I can not even afford gas without the money they are holding from me. I am beyond disappointed with how they handled this matter. No one seems to care and my calls and e-mails get me nowhere! It has already been 5 days with no word.
|
| 11/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
So basically XXXX XX/XX/XXXX at around XXXX am, I attempt to withdraw XXXX dollars from cashapp at an ATM inside of a drugstore. And oddly enough the ATM says i have insufficient funds, so i try and open up cash app on my phone, but its randomly deleted. So i redownload the app and my balance is at {$00.00}, i check my transactions and it says at XXXX XXXX a payment of {$150.00} dollars was made to a account named XXXX XXXX XXXX I contacted them several times trying to resolve the issue and was told a dispute has been issued, But then was told the very next day ( today ) that this dispute has been denied. I've contacted cashapp support several times requesting an explanation but always am told I will receive an email containing documentation but never receive anything. I am pretty much being told everything at this point that doesn't reguard why my dispute has been denied. Cashapp has failed me miserably .please help
|
| 11/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
So on XX/XX/XXXX at approximately XXXXXXXX XXXX. I tried to cash out {$1000.00} from cash app to my chime account that I added 2 minutes prior. When I did not receive the instant cash out to my time account I noticed that it had gone to a different card that I did not have possession of that I don't have never had. So I contacted cash app and they told me that the money went to a XXXX XXXX card with transaction number that they gave me I contacted XXXX XXXX XXXX XXXX can not find that transaction number and their system for that date or time or at any point I guess and I have been trying to get with cash app to try to get this fixed ever since then I keep getting denied by their what they call specialty team. So I've got the cash app too tell me that I based on their records added added a card deleted a card and hit the cash out all at the same very exact same minute so I need this looked at and remedied please help
|
| 06/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2023 at XXXX I did an instant transfer from my XXXX account to my cash app. I've yet to receive the {$98.00} I sent. XXXX XXXX was quite helpful and informed me the money had passed their system and to check with the receiving bank. XXXX times I contacted support with cash app. On the XXXX time on XX/XX/2023 I felt they were gon na rush me off after getting my issue completely wrong, I decided to inform the advocate how frustrated I was. The advocate, named XXXX, informed me he would forward my case to a special case group. I waited a couple hours and realized my cash app account was signed out. I signed back in only to be informed my account was closed. After inquiring as to why it was closed I was told for violating the terms of use. I've received no further communication from cash app. They've continued to tell me to contact my bank or to tell me it's not possible to send money between XXXX and cash app.
|
| 10/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app has allowed a SECOND account to be opened with my info. In their response to my previous complaint filed with the CFPB they stated they would not allowe my info to be used further. Today, XX/XX/22 I received a cash app card for a new account using just my first name- they didnt even require a last name in opening the account. Cash app still does NOT have any sort of fraud protection that will speak to you and as of today I have yet to have the second account closed.
Cash app needs to CLOSE this account immediately and STOP allowing new accounts to be created using information THEY KNOW is fraudulent as they have been notified multiple times via here and directly that the info is fraud. Yet they still continue to allow the stolen information to be used to open new accounts. This is the 2nd time in a month!
Attached is the response from cash app about the first account which they clearly did NOT adhere to.
|
| 10/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
Squares payment protocol is an overbearing one. It completely binds the customer, but not Square. This is unfair and unfair.
The agreed 90-day review date was pushed back two years. Not proactively contacting customers, deliberately confiscating customer funds, and mechanically perverting customers.
1. Square accounts have been deactivated inXX/XX/XXXX and the latest updated payment terms do not apply.
2. If a customer refund event occurs and the refund has been actively processed, you have no right to confiscate the remaining legal funds.
3. Once a Square account is deactivated, customers have 90 days to dispose of the account instead of waiting two years for a permanent freeze.
4. Squares customer service team abuses the contract at will, fails to respond to customer complaints, and restricts accounts at will.
5. Square stated that the account was suspected to be high risk, but did not provide actual proof.
|
| 04/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Signed up for Cashapp, which is a XXXX company, in XX/XX/2022. My very first transaction using this service was fraudulent, so I filed an issue that the person who I'd sent money to had defrauded me.
It wasn't much money ( {$30.00} ) but that is a poor way to start off with a financial services company so I contacted them and asked them to close my account, specifically because I don't trust them with my banking info.
XXXX/CashApp has failed to delete my personal information even though I've requested them to. In addition, the only way to deal with them is through the app, which I will not reinstall because I do not trust them, or to deal with them through various social media platforms, which I don't use, either.
I am thoroughly convinced that CashApp 's sole purpose is to facilitate fraud. Not intentionally, but its poor procedures and terrible customer service have made this company a fraudster 's paradise.
|
| 10/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
today, XX/XX/2022 ; a transaction from a client of mine was erroneously sent through cash app to the wrong recipient this is not the first time, I am an XXXX in XXXX XXXX, my name is XXXX XXXX XXXX the cash app also has a person named XXXX XXXX XXXX whether on purpose or accidental this person has been occassionally sent $ by people trying to pay me Today, XX/XX/2022 ; a XXXX XXXX dollars ( {$1000.00} ) fee was acciedentily sent to XXXX XXXX XXXX ( not me ) instead of returning the $ by request the XXXX XXXX XXXX recipient cuts off all allowed contact and the person sending me $ $ is out and the $ money never gets to me Over the years I know this has happened multiple times XXXX XXXX XXXX cash app is continuing to accept $ meant for me I do not believe the person is an attorney To my knowledge not once has XXXX XXXX XXXX ever returned XXXX $ please help if merely to tell me how to proceed thanks XXXX XXXX XXXX XXXX
|
| 10/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
Cashapp withdrawal on XXXX XXXX XXXX XXXX? sats Cashapp withdrawal on XXXX XXXX XXXX XXXX sats I was told that these were bitcoin transaction withdrawals. I dont even know how to do bitcoin. Secondly the withdrawal on my account how where I have NO Knowledge of. Cashapp closed the investigation stating that I Authorized the withdrawal! Im at a loss but I authorized the withdrawal! That doesnt make sense! When I click the transaction its NOT giving information about whom it may have went to or where. I said this may be some type of FRAUD or SCAMS. Has to be. I didnt Authorize these withdrawals. And to stop investigating without giving the client information is preposterous! You playing with people livelihoods. I dont have money to just disappear and I not know where it went. Usually I get a NOTIFICATION of anything on the account. I wasnt notified about the withdrawals. Went to pay my bills and my money wasnt there!
|
| 03/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I have {$200.00} locked in Cash App and they are so busy playing the covid-19 game were they are not taking anyone 's phone calls nor are they solving any problems. It's been months that I've tried to retrieve my funds from Cash App with no prevail. I've when to their XXXX site on several occasions trying to correct the problem and it's like communicating with a 2 year old robot that has yet to be programmed with the right intel while they are SOOOO BUSY plus COVID and any fool can see that XXXX. I've been trying to solve this problem since last year and i'm still at square one. How does America have they XXXX people in place straight doing fraud; committing crimes and its allowed? If at all possible, could you please step in and also begin an investigation, bring them up on charges and shut them down. Please feel free to contact me for ANYTHING that could possibly help to bring this establishment to NON-existence.
|
| 06/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
OnXX/XX/XXXX, I purchased a queen bed and boxspring set for {$430.00} with my CashApp Cash Card at a local business. The bed was supposed to be delivered on XX/XX/. It was not delivered and I gave it through the weekend before attempting to contact the merchant.
On XX/XX/XXXX I attempted to contact the merchant only to discover that he had closed his business and disappeared, leaving no contact information.
I immediately contacted CashApp and disputed the transaction and reported it as fraud. CashApp denied my dispute saying that no error or fraud had been committed.
I have since filed an additional 5 disputes in the same transaction, all with the same result of being denied. I did request the documentation that CashApp used to determine the dispute decision but all that CashApp provided to me is a copy of the transaction details... Which is not helpful at all as it lists no reasoning as to why it was denied.
|
| 05/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Ive had an account with Cash App many years, I am disputing a transaction for {$600.00} and I was waiting for incredible to credit back my account so it was overdrawn pending a result.
I XX/XX/XXXX I received {$1000.00} from another Cash App user that was sent to me by mistake. He immediately disputed the charge stated it was not intended for me. He immediately requested a refund, However I could not process a full refund as he requested me to Even though the monies will not intended for me as the recipient. He has contact me numerous times requesting that I reversed The transaction as I did not have authorization to accept.
I contacted Cash App to have them reverse the process as I do not want to take part in receiving or being involved in the fraudulent transactions that were not authorized. They simply denied it even though their policies state that they do not partake in the mis-use of Inappropriate funds.
|
| 03/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I have multiple transactions that the receivers refunded on cash app and I have not received the money on my debit card. I have contacted cash app more than ten times and advised the money would be credited to my payment method within 2-5 business days. Its been 11 business days.
Transactions expecting refunds XX/XX/XXXX at XXXX XXXX for {$50.00} XX/XX/XXXX at XXXXXXXX XXXX to XXXX for {$40.00} XX/XX/XXXX at XXXX XXXX to XXXX for {$40.00} XX/XX/XXXX at XXXXXXXX XXXX to XXXX for {$40.00} XX/XX/XXXX at XXXX to XXXX {$42.00} XX/XX/XXXX at XXXX XXXX to XXXX - {$30.00} XX/XX/XXXX at XXXXXXXX XXXX another to XXXX - {$30.00} XX/XX/XXXX at XXXXXXXX XXXX to XXXX {$35.00} XX/XX/XXXX at XXXXXXXX XXXX to XXXX - {$50.00} XX/XX/XXXX to XXXX for {$20.00} XX/XX/XXXX to XXXX - {$22.00} XX/XX/XXXX at XXXX to XXXX - {$22.00} XX/XX/XXXX at XXXXXXXX XXXX to XXXX - {$100.00} XX/XX/XXXX to XXXX - {$100.00} XX/XX/XXXX to XXXX {$78.00}
|
| 12/14/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
A few months ago I got a email from square support telling me my point of sale account has been deactivated and the funds from my sales would be held for a period of 90 days and providing me with the date of release XX/XX/2023. I have spoken with square customer representatives multiple times after that & I was assured that on XX/XX/2023 my funds would be released for me to transfer out of the square point of sale balance. It is now XX/XX/2023 & I can not transfer my funds out because they are still being held... i have emailed square support multiple times and told my account is deactivated and I can not process payments with square anymore completely ignoring my email to support about my funds ... this is super frustrating and completely unprofessional. I have proof of the square support reps I spoke to all stating that on XX/XX/2023 is the release date. I just want my money so I can move on from this situation
|
| 01/12/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I woke up this morning and checked my Cashapp account to be met with a message from the company. The message stated I violated their terms of service with no explanation as to how and my account is now closed. Upon calling the company, I was once again told my account had been permanently closed but once again would not provide an explanation.
I am very confused as to how this could happen because I have never had a bank account closed on me. Secondly, I have never used my account outside the scope of services provided by the app and bank. The last time I used my account was on XX/XX/10 at around XXXX at my local convenient store. A store I have visited numerous times in the past using my Cashapp debit card.
If they are going to close peoples accounts, then an explanation should not only be provided but also appealed. To close my account without notice, an account I rely on to help my family is unacceptable.
|
| 11/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My name is XXXX XXXX and I was scammed out of {$990.00} on XX/XX/XXXX by cash App or square as the merchant through my XXXX XXXX XXXX in XXXX Ga.. I spoke with their fraud dept. while the transaction occurred. They told me 4 prior transactions were attempted. I have since contacted FBI and NCAU and to no avail they credited my account on XX/XX/XXXX and on XX/XX/XXXX they recanted their MONEY FROM MY ACCOUNT and told me if they give me my money back, they will close my bank account that I have hade over 23 years. They show no concern or loyalty for your money or customers. Is XXXXXXXX XXXX XXXX XXXX for real with their headliners. I will be forwarding a copy of this email to my local and national syndicates for XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. If I don't get a response within 72 hours of this sent doc. I didn't receive the respond. I still want my money back and my credit union was no help
|
| 10/31/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX, my debit card was photographed without my knowledge. Over the next 3 weeks, my mortgage money was fraudulently removed from my bank account via my card being linked to multiple cash app accounts.
Since cash app never notified me that a XXXX, XXXX, nor XXXX account had linked to my debit card, i didnt find out till XX/XX/XXXX. At which point nearly {$2600.00} had been stolen.
Despite being given case numbers to the police reports, Cashapp refused every request for information regarding the accounts used to steal my money.
Then, XX/XX/XXXX, the neighbor kid was caught with my debit card photos on his XXXX XXXX and his cash app still had my card linked to it.
I immediately called the police to update the report and then cashapp, but they did not care.
In fact, they cared so little, that when the kid requested a " refund '' of the {$20.00}, he had sent me 6+ months ago, THEY GAVE IT TO HIM!!!!
|
| 08/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I was scammed by a person claiming to be a company who would ship me a product. I paid him using cashapp his tag is $ XXXX. I paid him first for {$310.00} and he said he would refund {$110.00} dollars back after the shipment goes through. Then he asked that I pay another {$550.00} for a particular type of stamp which he said would refund {$520.00} they just needed to hold the full {$550.00} until the package delivered. So I ended up sending this person {$860.00} dollars total. Then they asked for {$1100.00} more money and some would be refunded, at this point I realized I was being scammed. I asked for my money back and they stopped returning my messages. I contacted cashapp and they said they can't help me. But when I asked for support from cashapp, these two transactions were still showing as pending on my end so I thought they should be able to stop the transactions but they didn't get back to me right away
|
| 11/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I tried to transfer {$100.00} to my cash app account but it was declined on XX/XX/XXXX. I then proceeded to try to send money that was also declined on XX/XX/XXXX. Nothing was took from my bank account few days later XX/XX/XXXX {$100.00} was took from my account by cash app. I contacted support and they said the money would be sent back to my account I never received it. I then sent my boyfriend {$100.00} but he refunded it on XX/XX/XXXX and I had {$100.00} in my cash app account. On XX/XX/XXXX cash app took {$100.00} from my account claiming that it was took because my bank couldnt cover the funds but I never transferred any funds nor did I authorize a refund to anyone. I feel as if cash app stole my money twice in a row. My money was took twice and never returned to my account and it was supposed to be refunded but it never did. I hope this is an eye opener to many people that you should stop using cash app
|
| 04/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My cashapp account name is ( $ XXXX ) My name is XXXX XXXX.
My husband name is XXXX XXXX.
On XX/XX/2023, My husband cashapped me {$5000.00} at XXXXXXXX XXXX I then went to cash the money from cashapp to my husband 's debit card which I had linked to my account. I cashed out {$5000.00} with a {$75.00} fee to use cashapp services. So a total of {$4900.00} was to be on my card at XXXX XXXX
Cashapp says that the transaction was successful.
My husband 's bank states that the transaction was declined, because they don't accept anything over {$3500.00} through cashapp.
I have an email from my husband 's bank declining the payment. And a statement from cashapp stating that it did go to my bank.
As of right now, My money is neither in my husband 's account, or on my cashapp. So i don't know where my money is but both parties say that they do not have any holds on my funds. I need help to obtain my money.
|
| 11/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
Case # XXXX My cash app was hacked by people I don't know... When I made a report/ claim I was told not to worry .. they are working to fix the issue of me being hacked and XXXX $ being stolen from my account.. upon further investigation... I noticed all my information on account page was all different/ changed to the hackers information... I told the operator / tech I spoke with about this .. she helped me change my information back ... THEN... In process of making a decision to refund my stolen money the cash app people sent an email to my hackers... Asking them if there was an issue with MY account.. of course they said no being as they just got away with stealing XXXX $ from me... I'm sure they found this hilarious, however myself, being as I'm on a fixed income living from check to check, found this a huge inconvenience to me.
Please help me right this unjustified wrong doing by the cash app company.
|
| 02/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Last year XXXX XXXX XXXX was merged into Cash App Tax. I tried to access it through XXXX XXXX, I was unable to and my data was shared with XXXX XXXX without my permission including personal identification information such as SSN and date of birth. I then tried to access my taxes through Cash App, however I am unable to. After verifying with a code to my email, the app asks for a code sent to an old phone number. There are no other options provided to access the account and despite already providing a code I am unable to log into the account. There is no option to contact customer support to assist. There is only a chat with a bot that provides the same response and does not connect to anyone representing Cash App. My Tax forms for previous years are stored with this company, I did not want that but the forms were shared by XXXX XXXX as a result of them " merging '' although now they claim to be XXXX XXXX.
|
| 08/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Cash app is not disputing a charge of {$200.00} dollars from freeway insurance that was fraudulent I have the California department of insurance going after freeway insurance for ripping me off the case number is XXXX, basically I was charged XXXX dollars for a policy that was canceled unbeknownst to me I wasnt told the day I called to pay the money it wasnt till the next day when I callled again that I was told it was canceled and that I would I have to pay another XXXX dollars for a new policy and when I asked to talk to the management I was hung up on or forwarded to a survey and could XXXX get anybody to talk to me cash app is denying the dispute XXXX dollars is a lot of mo XXXX for me right now and now I cant afford to get my truck registered so I can drive to work this is t right what freeway insurance did and cash app is allowing g it happen, and I have no documents just screen shots from cash app
|
| 07/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I have had money stolen from this CASH APP CARD by these XXXX - XXXX XXXX XXXX people who are HACKER TEAMS that have set up business vto steal from XXXX XXXX Now the 1st card # XXXX Stole {$140.00} and I reported it to CASH APP and nothing was done I demanded a new card they refused and gave me the run around..
Next card I had over 4 refunds and transactions stolen before I could get it I have DEMANDED a card replacement I was refused I sent letters into CASH APP demanding my money back and to do an investigation and I DEMANDED A NEW CARD I WAS REFUSED I DEMAND MY MONEY BACK CASH APP and others are aware of these XXXX - XXXX XXXX XXXXXXXX Hackers Teams and Business popping up and stealing the living man and woman 's credit cards, banking accounts SSN, and Business that are online based, the 2nd card numbers are # XXXX I have never got my money I lost card and they CASH APP has refused to send me a card
|
| 08/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/23 I paid {$350.00} to XXXX XXXX XXXX in XXXX Virginia. That day and every day after the merchant and their tech support has tried to find the funds as it was not received in their system. I have tried to contact cashapp to research the obvious glitch that merchants are not receiving payments showing completed and deducted from consumer balances. They have hung up and refused to investigate including trying to have me complete a dispute form choosing a incorrect reason ( which is fraudulent and not truthful and will cause them to close my account and never research anything ). Please fine cashapp a violation of fair and transparent financial transactions. Also investigate how many other they have done this too. I cant dispute a valid and authorize charge I received the goods and services for but the merchant didnt get there funds and cashapp wont fix issue. My phone number is XXXX, cashtag XXXX
|
| 05/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
2 transactions XX/XX/XXXX XXXX XX/XX/XXXX XXXX Total XXXX XXXX was deposited to cash app account After XXXX was left Literally 5 mins after money was In my account But I have had money in my account before and this hasnt happened and these are old transactions that they are waiting for you to have enough money to take I have Screenshots of text messages sent but no transaction showing on the app XXXX said they were told it was a system issue and to have us call cash app but no one will help you get a generic answer saying someone will contact you in 10 days, And that you should know something before 45 days only to be denied a refund there is no manager to talk to only an email Multiple people have been saying this happened to them so they are aware of the issue for months to my knowledge there was no email sent out or social media post made about a system issue so how could anyone know what is going on
|
| 12/05/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Today XX/XX/22, we have gotten another phone call as has my grandparents about a debt that I do not owe. They claim I owe money from cash app/ bad check.
I dont have cash app at all, havent written a check in many years. They REFUSE to listen to, talk so fast and swear I owe it. VERY rude to me and grandparents. Have even said warrant will be issued for bill.
I have checked all my credit reports and there is nothing suspicious on it. Its perfectly fine.
Im so sick of getting these calls and my grandparents as well.
I have even called cash app. They verified I dont have an account, plus said if I did owe money theyd call me personally.
Also my bank has NO record of this- bounced check, anything about cash app. Believe me IF I had written check that bounced my bank would have notified me immediately, also would have taken the money out of savings to cover it.
Thank you for taking care of situation.
|
| 11/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
I have opened this account specifically for XXXX shopping, my mistake was thinking the money was in the account and there was XXXX so I went shopping on XXXX then the bank did not send payments for product that cash app says I paid for. Those transactions fell off and were never paid to XXXX and I have spoken to XXXX about this situation and they said your bank did not send payment so no product. Now as I have said I have made XXXX in deposits and I spent XXXX this is what everything adds up to now. On the feed I went by each transaction added then went by each transaction and subtracted what was spent and the numbers above are what I came up with. this is not rocket science but they have clearly stolen money and you have clearly done nothing either I am sending new updated feed could you please add and subtract as I did. All the plus signs are deposits round ups and what was spent you can clearly see.
|
| 03/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have a list of transactions that i did not authorize on my cashapp that Ive been disputing since XX/XX/XXXX. Cashapp has not properly investigated, informed me of anything thats been done or investigate, refused crediting my account, refused refunds, ignores My inquiries about the process, and has been retaliating against me when i tell them theyre breaking the law they deny my claims without investigation, and Id now stating that they cant refund the transaction even though Ive filed 35 disputes regarding 5 transactions and proved that someone stole my phone and had access to my account and personal and financial information. I have XXXX $ stolen and have lost my home and car as result of their illegal practices. This is my second time this year filing a complaint with you guys about this and Nothing has been done and its still happening over and over. There needs to be legal repercussions for them.
|
| 06/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Me and a friend and I met a guy who asked if know anything about investing and stocks we said a little so he said let me show you to pass it down. I met the guy in person a few times, let him use myXX/XX/XXXXwhich has my devicesXX/XX/XXXX. Fast forward he was telling me and the friend that well get this much back in stock and investment pretty much prolong the situation on when getting money then the XXXX crashes. When the friend was sending money from his bank to my old cash app account that was close due to being hacked, the only way I knew was from an old email that was also hacked. And we just now reporting it. Im sure can do anything about that but I dont want the bank to try and blame me from fraud when one my cash app was hacked and the zip code and address is not my actual address and cash app keep saying they cant verify my identity even tho my name and I think Ssn was on the account as well.
|
| 04/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX, I conducted a transaction using Cash App. I mistakenly sent {$200.00} to the incorrect recipient whom I do not know. A few hours later I contacted Cash App and I was advised they will not reverse the transaction. The person receiving my money has not returned the money and cash app will not contact them or reverse the transaction. Cash app is allowing it users to steal and also commit wire fraud. The recipient knowingly received funds that do not belong to them. Customer service representatives will not provide an address for their corporate offices or the address where service is accepted by their attorneys/legal team. I was advised by customer service they do not have a mailing address. I would like the transaction reversed and my money returned to me by Cash App which currently has thousands of complaints and are under investigation regarding their policies with number government agencies.
|
| 07/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
To Whom It May Concern : I have an on going dispute with Afterpay, as I ordered some items back in XXXX from XXXX from XXXX. At the time XXXX was offering a VIP program I declined. I received and paid for my items through Afterpay I received those items and thought that the transaction was complete.
Afterpay continued to charge for the VIP. I disputed these charges and closed the account that I used at the time. That account ended in XXXX. I called out to XXXX on XXXX and I have confirmation that the account was closed.
Afterpay used the account ending in XXXX to continue paying for the Fabletics VIP membership that I no longer have. I DID NOT GIVE Afterpay permission to use this card. I guess I am still in dispute with them.
I called the issuers for the card ending in XXXX disputed this transaction and canceled this card as well. I want them to stop. They are like a bad boyfriend with an STD.
|
| 08/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I filed so many dispute with this company ( CASH APP ) but they all got denied thank you to this complaint I was able to recover some of my money back but there two more transactions that I was not authorized by me! Equaling to {$32.00} and {$14.00} all by XXXX My cash app is XXXX XXXX XXXX XXXX XXXX ) please help me send this complaint to cash app for their terrible customer service.
XX/XX/2023 lost my phone at the nail salon and came back to the nail salon owner saying that can not find my phone thats when I drove home use one of my family members phone to tracked the item see that its moving and on the way to another city ( XXXX XXXXXXXX XXXX ) then it powered off 20 min later couldnt track it so I filed a police report and now its been days I gotten my phone back and the thief been using my cash card!! And there are multiple unauthorized charges I keep all my cards on the back in my case!!
|
| 07/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
I was sent what looks like a VISA Debit Card from Cash App, which I did not apply for. I have never used Cash App. The included card is potentially very convincing, with my name, an account number, CVV, and expiration date. The insert the card was attached to contains no information that would always be included with a new account, such as interest rates, terms of service, etc. The return address on the envelope is a XXXX XXXX XXXX XXXX XXXX, which is not the address listed on Cash App 's website. A check with the credit bureau shows now such account opened in my name. My name is also spelled slightly wrong on the card. I suspect a phishing scam would begin if I scanned the included QR code or called XXXX, the phone number printed on the card.
To be clear, I don't believe Cash App is itself involved if this is a scam. If it turns out they are behind this, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 07/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
Older American, Servicemember |
|
I have been with Cash App since XXXX This month I was offered to borrow first {$50.00} borrowed it paid it back immediately. Then was offered {$75.00} so I borrowed that paid it back immediately and then reborrowed it. When I went to pay it back Cash closed my account telling me I went against the terms of use? I never had any problems with any of my transactions until now. They wont tell me what I did and refuse to reopen my account. At present I still owe the {$75.00} plus interest. Please find out what I did wrong for I use this app often and never had a issue. I dont do anything illegal and feel so hurt I am being accused of misuse. I would appreciate my account be reinstated ASAP so not only to repay what I owe but to send and receive money as I have for five years. I tired this morning to open another account was asked my ssn and I got the same that my account is closed.
Thank you So Much
|
| 04/13/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with additional add-on products or services
|
|
Web |
Servicemember |
|
I used the XXXX service of Afterpay for around {$1700.00} worth of XXXX gifts in XXXX and XX/XX/2022. Right after XXXX, I was made aware that I was being laid off instead of being able to take XXXX XXXX. I contacted Afterpay to proactively alert them that my circumstances had changed. They worked out a manageable payment plan. I recently found new work and paid off my payment plan early and requested that they reinstate my account. I originally had a {$2000.00} spending limit but now, despite my best efforts, theyve reduced my preapproved amount to an insulting {$100.00}. They shouldnt be able to penalize someone for doing the right thing - I never let my payments with them fall behind and I proactively worked with them to avoid this exact situation. This seems like theyre discriminating against me for being XXXX and for struggling during an event in my life that was entirely out of my control.
|
| 12/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
on XX/XX/XXXX i cashed out of cashapp and its was never deposited to my account i filed a claim and never heard anything back until XX/XX/XXXX i received a email stating they determined i was owed a courtesy payment of {$5000.00} and i would have to make a new cashapp to receive payment because my account was closed i replied and stated i was unable to make a new on because i was in violation of their terms i went on to make the new cash app with the cashtag name @ XXXX and sent them the info and called i was asked to verify my information and the cashapp was closed after i received a email stating they deposited the funds to some one else account with cashtag @ XXXX they didnt verify my personal information or anything when doing so i emailed multiple times to have it corrected and i kept getting the run around now iam being told they can not give me any more support and will be closing my case
|
| 08/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received a new business debit card on XX/XX/2022 through the XXXX Mail from Square, issued by XXXX Bank. I have had no previous business interaction with Square. The card I received was for a new business checking account for which I didn't apply. I did not attempt to activate or use the card. I contacted Square customer service on XX/XX/2022 at about XXXX XXXX XXXX. The person I spoke to took my name, email address, and the account number from the card. I explained that I had received the card without applying for a new account. The representative from Square checked the account, saw it had no account activity, and immediately had the account closed. I asked the representative about submitting a fraud report with the FTC. They agreed and recommended that I file a report.
The issue was resolved quickly and easily, but I still decided to file a report so there would be a record of the event.
|
| 05/12/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My name is XXXX XXXX. I made a purchase on XXXX with a company called XXXX using my cash app debit card. Unfortunately I had to cancel my order and request a refund. My cash app account statement shows the refund was completed and the merchant also says the refund has been completed but yet CASH APP customer service continues to claim the refund hasnt been processed. Every time I provided them with proof they are lying they stop responding and disconnect me from the chat. They first tried to tell me the refund was cancelled by the merchant and I needed to contact them. After I refused out to and talked to the merchant they confirmed they did NOT cancel nor it wasnt even possible to do so. The merchant also confirmed that his account showed the refund as being completed. Everytime I try to get an answer and provide evidence that Im being lied to they stop responding and disconnect from the chat.
|
| 09/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
In XX/XX/2022 I contacted support for CashApp. My phone was stolen so I had to change my number and go through the process of getting all of my personal information transferred to my current number. CashApp proceeded to ask me a lot of personal questions which I answered in order to close my old account since it was connected to my old number and transfer my funds into my new account which I had to create since I didnt have access to that number anymore. They proceeded to give me the run around for almost 5 months and my account is still open and I still have yet to receive my funds or even be granted access. I have constantly asked for a supervisor or the fraud department and they never ever respond with a supervisor despite telling me they would. Every single time Ive tried to access my funds they dont even give me an explanation. I have contacted them at least 15 times over the past 5 months
|
| 07/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2023, I attempted to transfer {$200.00} from my bank account to Cash App. The process failed " for security reasons. '' A call to their XXXX support at XXXX was a waste of time. I satisfied their requirement and provided the security code sent to my phone. The agent read from a script. It was IMPOSSIBLE to reason with her. When asked to speak to a supervisor, none are available. They will only communicate via email.
The friend I was trying to send funds to said he has about {$1000.00} tied up in their system for security reasons.
I was fortunate. I do not have funds tied up with them.
It is a VERY FRUSTRATING experience when you can not reach someone who can conduct a conversation. The representative read from a script. They do not have a supervisor available to resolve an issue. The only thing said was that I did not have a history of transactions. The account is XXXX days old.
|
| 10/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Hello, I am writing because Im desperate, I have been dealing with this matter since XX/XX/2022. I had went on vacation to XXXX for my birthday and had my cash app card stolen from a restaurant which I know for a fact they have my card and someone from the restaurant made transactions on my card!!! I was walking by the restaurant and asked for someone for directions I opened my purse a few things fell out which the person I spoke to worked for the restaurant seen when I was trying to open my purse and everything fell out. I have tried for weeks to get help with cash app to get my funds back but, they have taken me through XXXX! They put these unprofessional and scam bots on these calls which keeps going into circles. I had to borrow money from my mother because the funds they stole where taken from my living expenses. I feel so undefeated and these people do not care. Please help!!! Thank you!
|
| 09/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Cash App refuses to remove the {$60.00} temporary authorization hold from my account ( from XX/XX/15 at XXXX ), despite the fact both myself and the general manager of XXXX XXXX XXXX XXXX provided the necessary letter ( see attached ) to have the hold immediately removed. They are blatantly trying to hold on to my money for 14 days as a way to make interest for their company off of my money. This type of practice is wrong on so many levels and banks need to be held accountable for these deceptive and dishonest practices. I have both called and emailed Cash App support NUMEROUS times over the last three days and they absolutely refuse to help in any way. Im homeless and living in my van and I need access to my {$60.00}. I advised Cash App of this as well and they have absolutely ZERO empathy! When you call you cant reach a US based customer service team and thats half the battle. Please help!
|
| 08/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
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Web |
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My phone and wallet were stolen on XXXX XXXXXXXX XXXX XXXX. They were able to get into my phone and change PIN codes and passwords. All transactions occurred on XX/XX/20. They charged the following : Credit card XXXX XXXX XXXX : {$200.00} to XXXX {$160.00} to XXXX {$190.00} to XXXX XXXX {$150.00} to XXXX XXXX {$69.00} XXXX XXXXXXXX XXXX {$88.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX : {$200.00} XXXX XXXX XXXX {$200.00} to XXXX XXXX {$500.00} to XXXX XXXX {$530.00} to XXXX XXXX {$600.00} to XXXX XXXX {$900.00} to XXXX XXXX {$200.00} to XXXX XXXX {$700.00} to XXXX XXXX {$500.00} to XXXXXXXX XXXX XXXX XXXX : {$45.00} at XXXX XXXX {$250.00} to XXXX XXXXXXXX {$300.00} to $ XXXX {$150.00} to XXXX XXXXXXXX {$200.00} to $ XXXX {$280.00} to XXXX XXXXXXXX {$900.00} to XXXX XXXX {$200.00} to XXXX XXXXXXXX {$250.00} to $ XXXX {$250.00} to XXXX XXXXXXXX {$200.00} to $ XXXX XXXX XXXX : {$500.00} XXXX XXXX
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| 08/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
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Web |
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On XX/XX/XXXX I rented a hotel room through XXXX at the XXXX XXXX in XXXX XXXXXXXX. I paid {$110.00} for the one night stay with my Cash App card ( backed by FDIC ) and was not allowed to check in. After multiple emails, visits to the hotel management ( if they even deserve to be called that ). I disputed the transaction twice with CashAppXXXX XXXX immediately on XX/XX/XXXX and then again in Early XX/XX/XXXX when I still hadnt heard any explanation for my very legitimate dispute of my purchase that I paid for but did not receive the goods or services for. I received a chat response from CashApp stating that my dispute was denied ( almost 60 days after the 10 day limit they have ) and would not provide any documentation or explanation as to why. Almost 90 days later, I still do not have any documentation to why they denied to give me my funds back for something I paid for and did not receive.
|
| 08/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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On XX/XX/23 I requested cash out of my cash app account. After I did this I noticed that the money didn't come to my bank. So I looked and it went to debit card ending in XXXX but I don't have a card that ends in XXXX, and I didn't change it. So I messaged cash app and they said the bank rejected it and it would be returned to my cash app in 1-3 day. I also took an extra step to cancel the cash out which seemed to be successful. But I never got the money back... It's been over 2 weeks and cash app continues to give me the run around and every time I reach out they close the case and respond telling me that I did the transaction so they are closing the case. Like they don't understand, yes I did the transaction but somehow someone hacked my acct or something and changed the debit number which since the bank rejected the transaction they should have returned the money like they said they would.
|
| 05/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
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Web |
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My cash app account/card was used to make unauthorized purchases on XX/XX/XXXX my card was charged {$9.00} at XXXX XXXX XXXX XXXX XX/XX/XXXX my card was charged again by XXXX XXXX XXXX XXXX XXXX for {$9.00} my card was also charged by XX/XX/XXXX on multiple dates beginning XX/XX/XXXX for {$8.00} on. XX/XX/XXXX for {$10.00} on XX/XX/XXXX for {$10.00} twice I was charged that on XX/XX/XXXX they charged me {$11.00} on XX/XX/XXXX for {$34.00} I was charged by XXXX XXXX on XX/XX/XXXX for {$2.00} on XX/XX/XXXX for {$5.00} then XXXX eats charged me {$37.00} on ok XX/XX/XXXX they also charged me the same day for {$47.00} I was also charged by XXXX multiple times on XX/XX/XXXX {$3.00} on XX/XX/XXXX for {$29.00} and {$3.00} on XX/XX/XXXX {$7.00} and on XX/XX/XXXX for {$60.00} and I was Charged by XXXX on XX/XX/XXXX for {$18.00} and {$17.00} I contacted cash app to refund my money and they did nothing
|
| 07/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My payroll check was never intended to go to my cashapp account, someone changed my direct deposit and had my check coming to a cashapp account that isn't mine the account number. Deposit Date : XXXX XXXX Deposit amount : {$1800.00}. I spoke with several representatives through cashapp and was hung up on, told to go through email that doesn't get a response, and then spoke with a representative that said I could email him then he directed me to a dead end. I gave the ACH trace number as requested then I was told that I needed to have my payroll contact them and submit a reversal which were both done and they have gotten no response from Cash App or XXXX XXXX. This has been going on for over XXXX months now. Instead of reversing the payroll check that was going into an account in another individuals name that place the funds in the account and will not refund me my hard earned payroll funds.
|
| 06/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
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On XXXX XXXX the IRS issued a tax refund to my Cash App by direct deposit. The amount was XXXX dollars.
I have contacted the IRS three times about this. Each time they make sure it was sent to the correct account. The third time a tracer was place and could take up to 190 days.
Cash App has been contacted multiple times about this. They can not find the deposit and won't connect me with someone that can or will. They say that they do not give tax advice and I need to call the IRS. I have been told that management will contact me by email. That has not happened. I have emailed support through the app mid XXXX. Still no response. After the Cash App representative checks to see if it has been deposited, I am told that there is no more information they can give. After I ask for another number or to talk with management, they repeat that they have no more information to give me and hang up.
|
| 04/21/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Was approved for a loan, but didn't receive the money
|
|
Web |
|
|
My issue wasnt available in the menu presented so I chose the most applicable options. I ordered some items from XXXX online using Afterpay ( XXXX XXXX ). The order was divided into 2 shipments but I only received one shipment. USPS stated they never received it while XXXX says theres a delay and they have no idea when itll be shipped. The USPS tracking number is no longer valid because too much time has elapsed in receiving the shipment. XXXX hasnt responded to my request for a refund and Afterpay said theyll only refund me once XXXX refunds them. Im still paying for a shipment I havent received ( {$72.00} left to pay according to Afterpay ). According to the VP of communications at Afterpay, Im subject to the same protections Id have if I were using my debit card directly with the merchant instead of with Afterpay. Im wondering why, then, am I not receiving said protections in this case?
|
| 04/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
Today on XX/XX/XXXX I received a message on XXXX stating what's wrong with my cash app with profanity I was stunned to realize what is actually happening here since I have not been able to use my cash app account for going on a full month how on Earth has cash up allowed other individuals to access cash app through my name and I am the account owner and I do not even have access or am able to use cash app this is complete negligence on cash apps doing cash up close my account a month ago I reached out a month ago to cash up stating that I am not able to get inside two of my business cash app accounts which cash app ignored my concerns and just closed my personal cash app account that is when I had no access to no cash app account. Below I have attached messages from a hacker that actually reached out to me cussing me out calling me a XXXX calling me XXXX all because of cash apps negligence
|
| 06/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
Cash App is a mobile payment service that allows users to transfer money to one another using a mobile phone app. has been taking fees without my consent from my XXXX XXXX Personal Account unknowingly from XX/XX/2023 to XX/XX/XXXX, XXXX and is stating it was a business account which provides Goods and Services I DO NOT do any Business ' on this account again its a Personal Bank Account.
Theyre excuse for charging the Fee ( s ) is that I was on a business account which handles goods and services. Instead of a personal account and thats why they were taking the fees they switched my account back to what they call a personal account finally on XX/XX/2023 and refunded me my fees going back ONLY seven days I would like all my fees credited back from the initial date of XXXX the XXXX 2023 since I had no knowledge and gave no consent and they continued taking fees for the three month period!!
|
| 01/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
IRS deposited my refund of XXXX on XX/XX/22 unto a old Cash App account in which I can't remember any info about such as, " XXXX XXXX, old phone number or email associated with old account ''. I have the actual account/routing numbers of said account because when I checked the, " Where's my refund '' on IRS website it said my deposit was deposited on such date so looking back through my tax records I located the account/routing numbers as well as reaching out to the IRS who suggested this after telling them how Cash App gave me the run around basically telling me to read the fine print. How I found out what financial institution is linked to account / routing numbers my refund was deposited was easy as doing an online search. I can easily prove who I am, I have all my identity documents, Id 's, tax records etc. but I'm sorry if I have no recollection to my old phone # /email or cashtag.
|
| 05/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My roommate sent me 500 for rent through cash app. When I logged in to cash out I noticed the money was stolen from me in increments. Cash app stopped the smaller transactions but the largest one for {$300.00}, from the same exact person, they claimed was not fraudulent. I tried several times calling cash app and they refer you to the app. I tried several times getting my money back in the app and no one helps me. Ive had an " investigation '' deemed not fraudulent and spoke with 2 managers via email, they refuse to call, that stated once they investigate there's nothing they can do but I can feel free to sue. I can't find a lawyer for this kind of thing. Since then they've deleted my account because I kept asking for a manager to call me. I filed a police report and was referred to the FBI. I filed 3 complaints with the FBI but they don't respond. I need my money back and no one cares.
|
| 03/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have a Cash App account that was set up for me to receive my IRS stimilus payments since the beginning of the pandemic. I only had access to my account long enough to receive my first stimulus payment. I believe my email was hacked so i lost all access to my account via recovery methods. Ive reached out to the Cash App team more than four times since i lost access in XX/XX/2020. I have notified the Irs as well, but unfortunately each deposit was successful and as far as i know, i have a nice amount of money just sitting in this inaccessible account of mine. I have had no success with the Cash App team helping me to recover my account, although ive been asked for really personal information in the attempt to prove my identity to the Cash App Team. One transaction for 4200 and another for 2200 was verified by the IRS that it successfully deposited into the account im trying to recover.
|
| 02/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
XXXX/XXXX/22 : Sent {$750.00} via Cash App to nephew. He never received it.
XXXX/XXXX/22 - XXXX/XXXX/22 : Spent several days seeking help from Cash App Customer support. They said their system showed the transaction was " Complete '' and offered no further assistance. It was difficult working thru multiple chats, emails.
XX/XX/22 : Sent letter to requesting refund to Square , Inc.
XXXX/XXXX/22 : After not hearing back from them, my attorney sent Square , Inc a letter requesting a refund.
XXXX/XXXX/22 : Cash App 's response was that I request reimbursement from the recipient- my nephew.
My contention is that they can show {$750.00} was received by Cash App but can't provide proof that it was actually withdrawn from their app. The {$750.00} is sitting somewhere in their system. On my nephew 's end, there were no links or prompts to allow him to even access and withdraw the funds.
|
| 10/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Company : Cash App Company address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Telephone number : XXXX Incident Location : Cash App ( digital wallet application ) Incident Time ( start ) : XX/XX/2022 XXXX XXXX Incident Time ( end ) : XX/XX/2022 XXXX XXXX Location Type : Cyberspace Seller : XXXX XXXX XXXX Amount in dispute : {$1300.00} Transaction : Cash transferred thru " Cash App '' Narrative : An individual using the name XXXX XXXX XXXX XXXX XXXX, stated that she is a friend of my aunt 's. She posed as someone selling used gadgets for cheap. She sent me a list of available items and proceeded to request money through the " Cash app ''. It has been more than 2 weeks and she is not replying anymore to texts, and none of the items were actually sent. I reached out to the Cash app to dispute the transaction and report the fraud. The company did not investigate and closed the issue.
|
| 11/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Event dated XX/XX/2023 some suspecious activity going in my Account. Somebody did some unknown transactions in my account on the same date & time I reported to the XXXX XXXX Department and XXXX XXXX. I saw online there were some unknown accounts under zelle account an there were XXXX transactions on {$1500.00} & {$2400.00} each for " XXXX '' & XXXX '' Both transactions unknown to me.
On the same date I have to go out of country for 20 days. I reported and representative created the deposit for 2 transactions. I received 2 emails shown in description as denied.
The helping person from CashApp saw XXXX or XXXX accounts transactions.
I called so many times to CashApp they are not listening just open and close the case.
They are saying that they can not verify my info.
How I can prove them... I think hecker change info in my account, that is the reason those info does not match.
|
| 09/14/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
On XX/XX/2023 I ordered some home decor and outdoor decor from a merchant online and paid with my cash app card. The first red flag was the cash app name was different than the business name which I purchased the merchandise. The following is what Cash App sent me on XX/XX/2023 when I reported that I never received any merchandise and could not get in touch with the seller.
'We reviewed your dispute with XXXX XXXXXXXX XXXX for {$59.00}, and based on the details provided we determined that no error occurred. Therefore, we have denied your dispute. So I disputed again because I still have not received the merchandise I purchased. I was able to find multiple reviews online showing this merchant as a scam business, so I reached back out to the Cash app on XX/XX/2023 and they responded today via email with an attached document that I uploaded showing the charge made but still disputed.
|
| 09/13/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
Or or about XX/XX/XXXX I filed a dispute with Cash App regarding a disputed transaction with XXXX XXXX, XXXX XXXX XXXX XXXX for the amount of {$1100.00} which was sent to her through Cash App on XX/XX/XXXX. I provided proof that XXXX XXXX cancelled the agreement for the rent to own home on or about XX/XX/XXXX because she was unable to reach us due to an urgent family matter. I also provided proof that XXXX XXXX represented that she was owner of the property when she was not the owner and XXXX XXXX has committed fraud in representing she was owner of the property she was trying to rent to own with me and my spouse. Cash App representatives ignored my dispute, has not contacted me regarding it and has claimed at another time during XX/XX/XXXX, they do not see the dispute. I resubmitted another dispute on the same transaction yesterday XX/XX/XXXX. Cash App has poorly handled my dispute
|
| 09/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Friday XX/XX/XXXX, XXXX I received many notifications about transactions I was not making. XXXX {$19.00}, XXXX {$5.00} total of 31 transactions {$200.00} customer service were not helpful and asked to dispute transactions on the app, which, I would have to do one at a time since its a 7+ step process. I thought it was insane and got very upset and asked to speak with the Representative XXXX XXXXXXXX XXXX s supervisor but he hanged up on me.
I called back and spoke with XXXX a representative that was able to explain everything but we still have to do one by one me answering 7 questions per transactions. And Im not sure if why they were not able to catch these fraudulent transactions when they were so many, consecutively less than a minute apart. They told me this does not happen very often and I don't believe that is the case since, months ago, they duplicated 5 of my transactions.
|
| 06/25/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Cash app took XXXX from funds that were transferred to me on XX/XX/23 and did not provide a transaction on my statement to explain the charge. I messaged support about the missing funds, to which they replied saying it was for a purchase I made from XXXX between XXXX XXXX XXXX that they mistakenly refunded and this was to correct my account.
I disputed the claim, asking for supporting documents to back their claim as on my statements I don't even have a total of {$120.00} spent at XXXX - in fact, I hadn't spent that much at XXXX on this account since XXXX of this year. They responded with another message saying they investigated and confirm the fee was to correct their mistake. No documents to support, no clear dates on when these transactions occurred and none of this is reflected on my statements..
They have yet to respond with anything that supports their illegal withdrawal.
|
| 10/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
So i reported to them and sent them screenshots of my messsages trying tonresolve charges where i was basically buying one thing and i either never received it or if i did receive it it wsd buy in no means what i ordered. They refunded 2 charges but not the main ones. I asked for there reasoning theyve failed to send me report number and any details about disputes.. as you can see from attached files i ordered items from an online auction which i either never received the items and if i did it wasnt what i ordered. So i was either charge as the website said a glitch in the auction cause as you can see. The sellers blamed it on the lag but didnt fix the issie that i was out money. Cash app didnt care.
XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX.
They didnt even ask me what happened. They did nothing except deny my claim.
|
| 10/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
Older American |
|
I have contacted Cash App /Block Inc. several times since XX/XX/2022 about lifting the UCC-1 debt holds on my Cash App account as these debts have been satisfied and the the debt holders have filed a XXXX balance letter and UCC-3 forms stating that the debt was satisfied and the holds are to be released. I contacted Cash App through the app, which is the only way to contact them but to no avail. I constantly get the same response providing information about the debt holders and that I needed to contact them so that they could send the releases to Cash App. There were 2 debt holders that filed UCC-1s that Cash App informed me of and the debt holders sent the release forms several times and I offered to send the emails in which the debt holders sent me a copy of the fund releases as well. I have been trying to resolve this issue for over a year. I would like the release of my funds.
|
| 09/04/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/23 {$7.00} Cash app card used to make a purchase at XXXX, mobile order.
I had an offer showing in my card for 5 % off any XXXX purchase. This was an offer that I had previously used two days before and it was still showing in my card as 5 % of and XXXX order. So I thought cool I get XXXX and save 5 %.
The offer didnt apply. I reached out to cash app to ask why this offer was applying. They said that the offer is a valid offer to be used every 7 days. None of this information was advertised on my already selected offer. I had to make two clicks to drill down on the offer before seeing any sort of terms.
But it let me select it on my card for use. They could not tell me why I couldnt use this offer if it was valid, ( their claim of it being valid ). I requested definitions and company policys none of which were provided to me or direction given to find such company policys.
|
| 07/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have received four letters from Cash App with Cash App cards for accounts opened that I did not request. I do not have any accounts with Cash App and don't want any. I called the number on their website which seems to be a scam because they would not close the accounts over the phone and instead through e-mail wanted me to download a screen capture program to upload pictures of the front and back of the Cash App cards that I received in the mail. I have read that downloading the screen capture program gives scammers access to my computer or phone. I did not download the program or send them pictures. I believe scammers are opening accounts in my name to scam me or others. Based on XXXX searches, I have read that Cash App only has customer service through their app, but I don't want to install their app and create an account with them. I just want the fraudulent accounts closed.
|
| 11/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
To whom it may concern, I XXXX XXXX, sent a Cash App, to a friend of mine, in the amount of XXXX on XX/XX/22. However, the transaction was never completed, my relative never received the funds. I contacted Cash App, they haven't been able to help me in locating the funds. I have been communicating with them via of chat. I contacted my bank, which is connected to the checking account, where the funds were taken from.
So far i have not been refunded anything from Cash App, the Cash App, website is still showing a pending message, they are trying to indicate that my friend recieved the funds.
However, they are not saying where the funds were transferred to.The funds should have been received by, XXXX XXXX bank, that is where my friend has her account with.The funds were sent from my checking account, with, XXXXXXXX XXXX.
Cash App XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 04/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I had my debit card stolen an my account obviously hacked on or around XXXX XXXX.i would like all transactions refunded for unauthorized activities an payments : XX/XX/XXXX {$45.00} at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX {$79.00} XXXX XXXX XX/XX/XXXX missing payment of {$350.00} from XXXX XXXX XX/XX/XXXX {$93.00} XXXX XXXX XXXX XX/XX/XXXX {$65.00} XXXX XXXX XX/XX/XXXX {$65.00} XXXX XXXX XXXX XX/XX/XXXX {$200.00} XXXX XXXX XX/XX/XXXX {$43.00} XXXX XXXX XX/XX/XXXX {$19.00} XXXX XXXX XXXX login notification on XXXX XXXX XXXX {$26.00} XXXX XXXX XX/XX/XXXX {$21.00} XXXX XXXX XX/XX/XXXX {$100.00} XXXX XXXX XX/XX/XXXX {$26.00} XXXX XXXX XXXX XXXX XX/XX/XXXX {$26.00} XXXX XXXX XXXX XXXX XX/XX/XXXX {$66.00} XXXX XXXX XXXX XXXX All of these are unarthorized transactions on my checking account from a stolen identity an stolen debit card actions.
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Between late XX/XX/XXXX and early XX/XX/XXXX I made XXXX ( XXXX ) payments to a scammer posing as a legitimate booking agency by the name of XXXX XXXX ( XXXX ). One payment was in the amount of {$500.00} for the company to book paid live performances for me which never occurred along with a second payment of {$400.00} for XXXX XXXX XXXX to book a photographer for press photos which never happened as well.
I attempted to reach out to XXXX XXXX ( XXXX XXXX ) multiple times in order to receive a refund to which they denied the request. I reached out to CashApp and filed a fraud report to which they stated they will not retrieve the payments. I attempted to file a police report but without an address I am unable to legally serve XXXX of XXXXXXXX XXXX XXXX to take him and the XXXX XXXX to court.
CashApp ( XXXX XXXX ) is enabling and assisting in illegal ( fraudulent ) activity.
|
| 10/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I have had a cashapp card for years. A few months ago I had locked my card on the app and then I tried to unlock it to begin using the card again. However it would not let me. I then contacted support MULTIPLE times over the span of MONTHS. No one would ever tell me why or get back to me. I finally got a response today stating that the decision is final and they could not give me a reason. I never went negative, never made any suspicious purchases. I did not do anything to just have my card closed on me like this. Then to take months to get back to me and then tell me its a final decision and I dont even know why in the first place is ridiculous when I am the one who locked my card initially. This seems like scamming, fraudulent behavior. I have copies of all transactions and balances to show I have no nothing worthy of just being closed with no response for months or answered.
|
| 10/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2023 I transferred {$500.00} to my XXXX checking account from my cash app account. I got a notification showing completed, but three minutes later I received a notification on cash app that the transfer was declined by XXXX XXXX XXXX XXXX CA. I have been in contact with both Cash app customer service and XXXX Customer service. XXXX customer service explained to me that they have no pending transactions of {$500.00} on their end which makes sense since the {$500.00} was declined XXXXhree minutes after the initial transfer that showed completed. I disputed my case to cash app showed proof and was declined to be refunded for my {$500.00} which clearly is a clerical error on their behalf. All I want is my {$500.00} back its been well over 7 days and I'm at a loss of {$500.00} that disappeared into thin air with no help or resolution from the main source which is cash app.
|
| 11/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
I had my wife transfer {$1500.00} into my cash app account. I generally dont use cash app but it was late and I needed fuel for my commercial vehicle asap. The transaction was a success but when trying to transfer the money from Cash app to my business account it didnt go through. I then tried to send the money back to my wife but I was unable to do so. At this point I contacted customer service but got no real answer on what was going on. Over the course of 5 days Ive been hung up on and told numerous times theirs nothing they can do because my case was in someone elses hands. I was told I would receive an email with instructions because there is no one to speak to in the department handling my case. This is very frustrating since every transaction made has a moneXXXX trail linked to Cash app my wifes account my Cash app account as well as my business account are all linked.
|
| 05/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I deposited XXXX $ at a XXXX XXXX and the atm gave me a receipt that reads deposit error and it could not retrieve my funds and gave a number to call when i called the number on the card they told me they could not help me because i was not a customer there and did not have their card so I contacted cash app the entity that provided me the card and they also said they could not help me because the deposit actually never happened and didnt get to my cash app so basically Ive been going back and forth to the XXXX XXXX branch where i made the deposit and they finally decided that they couldnt help me or retrieve my funds even tho i have the receipt and its been about 8 days since it happend and neither is XXXX XXXX doing anything to help me nor cash app i have already explained the problem to both of them several times and neither of the branches seem to know what is going on
|
| 04/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I use the XXXX platform to work as a XXXX XXXX XXXX XXXX as an independent XXXX. I started a brand new checking account with Square in order to have the funds of my paychecks to go directly into that account. As soon as I started getting paid by XXXX Square completely froze my account with a balance of {$1300.00} in there. That's money that I worked hard to earn. They shut down my account with nothing but a generic email saying that my account will be under review for 60 days. It's been well over 90 days and I have tried to contact Square on numerous occasions about my hard earned funds and they have told me that I can't speak to anyone and to defer back to the email. They're holding my hard earned money hostage. This is so sickening that a bank would steal money from people while the country is experiencing such high inflation and people need to pay their bills. Just sick.
|
| 03/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
Servicemember |
|
Almost a year ago I notified Cashapp that the novelty metal debit card I paid {$54.00} for didnt work when I received it. They told me it was a security issue they needed me to send docs in to verify my lease and who I was so I did .. this was XXXX. I thought it would be taken care of then and I would get another card or refund or some thing for 1 year straight up until this day theyve told me my case was escalated and they will get with me when its resolved. Its been 9 months this is absurd I have yet to receive a refund where they clearly see I paid nor have I had a debit card to use which I had my retirement check going to that account Im glad I was able to get it cancelled before it was paid out and sent to a different account this has caused me many fees because I have to cash out instead of just swiping my card that I paid for that theyve been investigating for months.
|
| 12/07/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Cashapp is the absolute WORST company! Theyre all frauds and have absolutely no interest in helping the customer. I filed a dispute and of course they did nothing at all to help me and then turned around and closed my debit card. After sitting on the phone 40 minutes and their agent trying to tell me it was because of unusual activity to a merchant I purchase from almost every day for the exact same order so after I explained that was a lie, I was then told the issue was resolved and the card is open and ready for use. Well once again that was a lie because it declined again so another long hold with customer service I was then told I can not use my debit card because it was closed and her answer to why was she didnt know? This is a scam company and they dont even care to have knowledgeable employees. Im going up to the top with this, to social media as well as an attorney.
|
| 11/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/XXXX I received a notification of an ATM withdrawal for {$1000.00} from my Cash App card. This was a fraudulent transaction and I notified Cash App immediately so they could cancel the card. I submitted a dispute, however, after only 2 days I received an email saying my claim had been denied. The email ( attached ) said that I can request the documentation used to make the decision. The link just pointed to a page where you can chat with support. So, I requested the documentation used. However, every time I requested the documentation they only sent me a summary of the transaction ( attached ).
I requested this multiple times over several days from the support chat. Today ( XX/XX/XXXX ) I tried call and when I finally reached a rep they assured me they would get the documentation. They send me the exact same document which listed only a summary of the transaction.
|
| 07/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Ok here 's the deal I have been having a major issue these last few years with cashapp just straight up keeping my money. They have stolen about {$5000.00} from me I'm the last three years or so. I lost proof to many of what I'm saying but I have emails going back around two months or longer where someone sent me XXXX for some items I had for sale and cashapp won't deposit the money to my account.i have sent around {$200.00} dollars in there so called fees to receive the money but still they are constantly coming up with excuses and steadily trying to get more money for so called fees and such .I have asked them numerous times about the money and it's always immediate after I pay the fee that they will deposit it but I send the fee and still no money deposited to my cashapp as promised.like I mentioned early on I have lots of emails from them with are entire conversations.
|
| 09/12/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I simply just use this cash app and card for cash..recently I purchased XXXX dollar stock option ... I don't know if that may have caused a problem but they are falsely accusing me of setting up a direct deposit which I absolultely do not have. I worked in XXXX and I am a former XXXX ..they hang up..they send email after email..I still have XXXX dollars owed back to them for a loan they authorize but they wont allow me to add money to pay it back..I want them to stop falsely accusing me..no offense but it is the XXXX and XXXX on the phone..my point is they are not XXXX speaking I believe in XXXX and I do not judge but I have high security clearance I want this stopped!! I want my loan paid back and I want my stock of XXXX sent to me on the other stock option it was just XXXX and XXXX. they refuse to tell me why they are acting this way, ,AGAIN I DID NOT AUTHORIZE DEPOSITS
|
| 05/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Cash app offers XXXX on their platform. They advertise 3 types of transactions, priority, rush and standard which are tiered at different fees. The priority fee is highest then rush then standard. Multiple times I have selected priority only to have it take HOURS for the transaction to process.
This is a blatant scam as they are internalizing orders before posting to the blockchain. Assuming priority selection, they should be immediately posting and processing the transaction, however they are NOT. I have had priority and rush transactions take the exact same amount of time. Ive been reaching out to cash app support for MONTHS now only to be sent in a circle going nowhere.
Unrelated to my issue, they also steal peoples funds when processing payments between their platform and XXXX. Give it a quick XXXX search and youll see how much blatant fraud this company commits.
|
| 03/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
My biggest problem I'm having with cashapp is bad customer services..When I called in to speak with someone about my ( Paper Money Deposit ) option begin removed without my consent doesn't make any sense..I asked customer service representative if he would reinstate my ( paper money deposit ) option he refused..I stated that it was once on my call when I received my card..I never instructed anyone to undo the paper money deposit option..So, why are you refusing to put it back into place? The male representative person didn't care about my concerns..So, asked to speak with an supervisor or manager..He stated that no else could help me and he just hung up the phone on me! And whenever I try to get someone else I always get this really RUDE male representative..So, I'm hoping to get a professional representative hopefully a supervisor or manager to help me with my concerns?
|
| 09/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Cash app is experiencing a technical issue. The issue has prevented me from unlinking my personal bank card from cash app. The app has also blocked me from skipping the option to add an additional bank account card. I can not navigate into my cash app account unless I provide an additional personal bank card for linking purposes which this issue has never happened. I selected the option for cash app to never use my location. Cash app disregarded my request to never use my location and instead provided me with my location. I strongly believe a security breach took place and consumers personal information may have been compromised. Cash app recently experienced a breach that allowed every and anyone to use their cash app account without funds being available. I have reached out to cash app regarding this issue and was informed someone would get back I touch with me later.
|
| 08/02/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I have been receiving debit cards from companies such as XXXX, XXXX and CashApp that I never applied for. I do not have any of these apps. When I call the companies regarding the cards, I have to go through their fraud process to cancel the account. As far as I know there hasn't been any actual activity on the account. The concerning aspect of this is how these accounts are being opened in the first place. I believe that it may have started after I listed an item for sale on XXXX XXXX XXXX. I had someone pressure me to open a XXXX account, which I refused. Shortly after that encounter I received the first debit card. I have my credit frozen ; therefore, no one can open a credit account under my name. I would like to know how I can prevent these debit cards getting opened in my name and what protections I need to put in place to prevent this from happening going forward.
|
| 08/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I submitted a dispute with the company cash app to investigate a fraudulent merchant selling digital products I didnt receive. They offered a 30 day money back guarantee of which I provided proof to cash app. In the amount of {$99.00} and {$39.00} to XXXX XXXX XXXX. Cash app has failed to investigate relying on software and auto replies without doing due diligence and protecting their clients. This is fraud. Cash app offers no protection to users who use a debit card for purchases. Im seeking my refund for the digital product and service of {$99.00} and {$39.00} from products I never received. Ive attached the transaction and the 30 day money back guarantee proof. This company cash app needs to be investigated as they do not protect consumers once so ever. Its all automated with no investigation into fraudulent transactions.
Transactions occurred on Cash app ID # XXXX
|
| 04/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Well I had been tryna get my account fixed with cashapp and they kept telling me to put the same question they had already asked me for the 1000 time and every time I tried doing what they was telling me to do they look right over what I was showing them on my account they paid me for 2 of my unauthorized transaction but they looked over the other ones that I had told them about a day are to before said they was sending an email never received anything from them so when I tried contacting them again they told me my account was closed do to the terms of use I really need my money I been having problems with my identity anyway and I was trying to show them prof but the lady said she was so sorry and that I wasn't gon na get my money back I just don't understand why would they close my account and not give me my money back are to speak with anyone that could have helped me
|
| 11/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
While on XXXX, the company owner sent me a message and invited me to play some online games. I was told that that would be a fee and that I had to send it to their cash app. They kept sending random other peoples cash app and when the game was not Sent to me to install on my computer. I requested a refund because I didnt receive anything from them. I was making a purchase for a game and they did not provide the game. They did not deliver the software. After requesting my money back, the cash app user blocked me, I did not receive any goods or services from this purchase. I have screenshots of the whole conversation through XXXX messenger cash app is not willing to help me recover my funds, and neither is my bank. Nonetheless, if thats not recovered, cash app needs to shut that user down that user is impersonating a company and scamming a lot of other people Im sure of.
|
| 11/10/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
I placed an order on XXXX using the Afterpay app. Within minutes of placing my order, I then decided to cancel it. 3 days later, and 3 complaint emails later I am still seeing this as an active order in my Afterpay account, with upcoming payment installments. I was already charged XXXX for the first installment on this CANCELLED order. I spoke with XXXX 3 times to make sure that the cancellation went through, and they assured me each time it had. I then followed all the steps for a complaint to Afterpay ( including screenshots and emails from XXXX stating this cancellation had been processed ).
I then received an email from Afterpay with a response that had nothing to do with my complaint. They have no live customer service phone or chat and I am very concerned I will be charged on the upcoming payment dates, as they clearly did not read or pay attention to my issue.
|
| 04/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX, I contacted XXXX XXXX on XXXX for the purchase of XXXX XXXX XXXX which was listed for {$150.00}. I offered {$130.00} with the delivery fee of {$20.00}. He accepted the offer and asked me to send the money through CashApp with my bank card. After sending the money, XXXX and I agreed to meet up on XX/XX/XXXX to retrieve my purchase. XXXX also provided his phone number. I messaged him to confirm his presence but he never responded. He soon left the XXXX group chat and deleted his account. Suspecting a fraudulent activity, I disputed the payment in CashApp as a scam. On XX/XX/XXXX, I contacted CashApp support to get a refund. The support team said the payment can not be refunded and suggested to contact XXXX XXXX directly. On XX/XX/XXXX, XXXX never arrived nor contacted me. I also filed a dispute on my bank on XX/XX/XXXX. On XX/XX/XXXX, the claim was denied.
|
| 04/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I made purchase through cashapp on XX/XX/2022 for XXXX XXXX of {$120.00} through XXXX XXXX.
The website states its same day appt but I havent heard from them, so I called and messaged them to have someone call em at XXXX but next me. I didnt hear back so I went to different provider and got medication for cheaper price.
So when I messaged again for a refund, all of sudden the XXXX XXXX said they wont refund my money due to policy. They have no website about refund policy. So I asked cashapp for refund. Cashapp denied refund BECAUSE ON THEIR END IT SHOWES I MADE AUTHORIZE PURCHASE. they are so dumb. I never said i DIDNT make authorize purchase ; I said I didnt get my appt nor my medication so they need to return my money. I have proofs. Cash app is so stupid, honestly people shouldnt use cashapp as daily purchase transaction really, they are close to scheming scam.
|
| 05/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Cashapp stole {$48.00} from my account, when I asked why the money was missing from my account they claimed a technical error occurred between XX/XX/2023 and XX/XX/2023. They said the error caused a payment to a merchant to not successfully go through. When I asked what merchant, date the technical error occurred and for how much the supposed transaction was for and they were unable to provide that information! I asked them to start an investigation because they took my money in error and now they keep asking me to select a transaction to dispute. There is no transaction because cashapp took the money and wont tell me for what merchant, transaction, date and amount of transaction that supposedly didnt get paid due to their technical issues. It also doesnt show a transaction in my activity log but you can see the money is missing because I had just received a payment.
|
| 12/30/2022 |
Yes |
- Debt collection
- Credit card debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I wanted to report the company Afterpay. Theyre unfairly charging me for a purchase I returned on XX/XX/2022 at XXXX, the merchant was XXXX XXXX I purchased a bird cage and returned it on the date mentioned above, they never acknowledged that I returned it and they even got refunded for it, and they unfairly sent me to collections for this. They mention that the refund went to a XXXX card that supposedly have, and I want to clarify that I just owe one XXXX card and does NOT end in the number theyre telling me. They create virtual cards for you to shop and that was the card that it was refunded to. The refund goes straight to the card that the item was purchased with, and if I wouldnt have purchased it though XXXX, they obviously wouldnt have records of it.
Here Ill attach pictures of the emails they have been sending me as well of the receipt with the return proof.
|
| 01/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
{$280.00} dispute they said credit was issued on XX/XX/XXXX but i didn't receive it. On XX/XX/XXXX I received two more emails stating I got two more credits for {$200.00} and {$180.00} which I never received I also had a {$640.00} refund from XXXX I have been waiting on I haven't received either and they have told me they can see it but nothing else until the transaction clears well they closed my account over night and now won't give me any of my money back. I also did a deposit from square for {$800.00} that hasn't been added to my account. I have a XXXX XXXX XXXX that was born with XXXX XXXX XXXX. His XXXX is {$1200.00} twice a month I don't get paid for two more weeks. They closed my account shouldn't they haven't given me my money. Without the XXXXXXXX XXXX XXXX XXXX. That's my money and I want it since they closed my account.this is not right it's disgusting
|
| 09/13/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
There are ( 2 ) transactions that I have been disputing for the last 8-9 months. On XX/XX/XXXX for {$140.00} and XX/XX/XXXX for {$1500.00}. Understanding that the transactions are quite old, I was making payments on a vacation package that was scheduled for XX/XX/XXXX. On XX/XX/XXXX, the merchant XXXX XXXX, cancelled the event.
I have called and emailed the merchant with no response. They have since filed for Bankruptcy.
I have reached out to CashApp filing several claims siting Non-Receipt of Goods or Services. Each claim has been denied within less than 24 hours stating that no error has occurred, despite all of the evidence that I have presented to them.
I paid for this vacation using ( 3 ) different financial institutions and have received my money back from the other two - XXXX and XXXX. Having provided them with the same documentation as I have CashApp.
|
| 09/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
filed my first claim with Cash App maybe XXXX weeks ago.
They closed my account with no remark. XXXX weeks later I found that all claims were active and open. I spoke with a few supervisors and they let me know that my Provisional Credit was issued. About XXXX employees refused me service, lied about claim details for example they quoted an entirely different claim and requested reports that didn't exist. There have been site errors, connection errors, and payment issue errors on every deposit related date. What is going on here CASH APP. HOW DARE YOUR EMPLOYEES STEAL FROM ME. I REPORTED THEM TO THE FTC AND THEY HAVE BEEN ORDERED TO REISSUE MY CARD AND ACCOUNT REFUNDING ANY CLAIM CHARGES. Such Horrible Service I could hear the people in the background tell the agent to drop my call and cross wire my funds. They ignored the Supervisor and stole from me to my face.
|
| 06/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2023 A scammer from the account XXXX XXXX on cashapp received {$80.00} from my account $ XXXX after hacking a family members personal accounts and pretending to be them. I reported the fraud. It took cashapp 20 days to respond by telling me they would not give me my money back. Cashapp also allowed the acct to still remain active. I called cashapp to talk in person and they claimed to report the claim but said they will not be giving my money back. They told me vocally on the phone to contact the scammer and request my money back. I asked if they would still keep the scam account active and they said said they would provide no further info and hung up on me while i was talking. Nothing was resolved. The platform allows scammers to thrive and cashapp provides no protections to customers against them which should make cashapp complicit in criminal activity.
|
| 07/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Sent card you never applied for
|
|
Web |
|
|
On XXXX received an unsolicited business debit XXXX from Square , Inc in the mail under my name and business name XXXX XXXX XXXX XXXX XXXX, with which I have no current or past affiliation. Immediately called Square , Inc and received a case number. They were also made aware that alerts had previously been recently placed with all 3 credit reporting bureaus due to prior attempted ID theft, with inquiry as to how Square , Inc could therefore allow this to occur. Square , Inc representative could provide no information or assurances, stating that someone would follow-up, which never happened, even after my properly executed, tracked written request as a victim of ID theft ( with photo ID, copy of law and police report case number ) to their compliance department was received. I also requested a copy of their remediation policies at that time, again without response.
|
| 04/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
CashApp has been charging my account with various unauthorized subscriptions for about XXXX or 8 months. When I tried to get in touch with these merchants, contact info given was bogus! The first step in getting a refund, according to CashApp, is to alert the merchant of your dissatisfaction, and seek a mutually beneficial resolution ; however, in the money game, you do not have a proper process of dispute, once your money is in a money servicers hands you may as well let it go as lost, right? XXXX no ; I toiled in the hot and every conceivable type of weather and I see no reason to give to scammers! I offer you access to my account to examine it andrealize that these are scam subscriptions and are probably shell companies! I have been impacted negatively by their actions and have determined that I am due compensation for actual costs to my credit and/or finances!
|
| 06/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
On XX/XX/2023 I woke up in the morning and {$300.00} was missing from my cash app account. When I reached out to cash App, they said that it was a glitch in the system and they never took out the money from my original purchases months prior. When I explain to them that was not correct, and that the money was taken out my account right away when these purchases were made, and now another XXXX was taken out of my account, They told me I could not dispute it and kept hanging up the phone on me. I have wrote several complaints about this to cash app support including talking on the phone with support. No one has been able to assist me with getting my money back or even hearing my complaint. I literally just woke up out of nowhere and {$300.00} was missing out of my account from Cash App.
I also reached out to the XXXX, and consumer.ftc.gov to address my complaints.
|
| 06/05/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
It has come to my attention that whenever funds are deposited into my account on your platform, Cash App, notifications are sent to companies to initiate charges on my card. Furthermore, despite the issuance of a new card after reporting it stolen, unauthorized individuals have managed to make charges using the previous card number. Additionally, it appears that companies continue to charge my card whenever I make a deposit.
{$2.00} XX/XX/XXXX XXXX {$8.00} XXXX XXXX XXXX XXXX XXXX XXXX {$3.00} XXXX XXXX XXXX XXXX {$3.00} XX/XX/XXXX XXXX {$8.00} XXXX XXXX XXXX XXXX XXXX XXXX {$3.00} XX/XX/XXXX XXXX {$8.00} XX/XX/XXXXXXXX XXXX XXXX XXXX Going back into last year. I will give rest of dates going back into XXXX upon request.
I have reached out to Cash app several times. They do not answer phone and nothing is getting done. I am ready to take this issue further.
|
| 07/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/XXXX my card was stolen and used fraudulently for the next week or so I contacted Cash App as soon as I noticed it was used the first transaction was a debit from ATM for XXXX then another charge at XXXX XXXX for XXXX then a bunch of charges later that didn't go through a few more did I told them my card was stolen and used with out permission they still did not cancel card right away then they did not return any of the money 's the card was used and tried a few more times before they finally. Cancelled card then they said there investigation was final that it was not used fraudulently but I'd they even investigated at all they would of seen neither incidents they where used by me they never returned any of the money I was inform that this is not the case that they should of return the money due to the protection of the federal banking system please help
|
| 06/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
on XX/XX/2023 my paycheck was deposited into my cash app account and a few minutes maybe XXXX minutes later it was sent to an XXXX XXXX. i DID NOT MAKE THIS TRANSACTION NOR DID I AUTHORIZE ANYONE ELSE TO MAKE TRANSACTION I NOTIFIED CASH APP IMMEDIATELY AND NOTICED THAT OTHER TRANSACTIONS TO THIS PERSON HAD BEEN MADE FROM MY ACCOUNT I AM DISPUTING ALL OF THEM .I WANT MY MONEY BACKFROM THESE TRANSACTIONS. CASH APP IS DENYING MY CLAIM AND IS SAYING THAT I MADE OR AUTHORIZED THIS TRANSACTIONS WHICH I DID NOT.. THE SAY I CAN REQUEST DOCUMENTS FROM WHICH THEIR DENIAL IS BASED HOWEVER I TRY AND CAN NOT GET THEM I CAN NOT TALK TO ANYONE EVERYTHING IS VIA EMAIL AND I CANT SEEM TO GET ANY WHERE MEANTINE MY FAMILY GOES HUNGRY AND ARE AT RISK OF LOOSING OUR HOUSING DUE TO THIS AND I WOULD LIKE TO HAVE HEWLP IN GETTING MY MONEY BACK OR A IDEA OF WHAT ELSE I CAN DO THANK YOU
|
| 09/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
PLEASE HELP!!!
CashApp Case # XXXX XXXX My CASHAPP card was stolen and used in two different establishments, on the same day, one after another.
I reported this theft to CASHAPP immediately.
I submitted a refund dispute for all three successful charges from both establishments.
CASHAPP informed me that it would take 10 business days, in which they refunded me two of the three charges.
The two charges were the smaller amounts, but proceeded to wrongfully DENY the third charge, with no reason.
I appealed it via phone with XXXX XXXX.
XXXX told me that it would be another 10 days, it has now been well over 20 days, between 1st submission and appeal ; however they still have not refunded me my stolen funds and have been giving me a very difficult time in giving me a status update, as to why they still have not refunded me the third fraudulent transaction.
|
| 05/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I was told if I bought {$110.00} of bitcoins thru Cashapp I would get $ XXXX I realize now it was a scam. I believe the scammers work for Cashapp. I received fake emails from the scammers pretending to be from Cashapp.
This is one of the emails sent below Transfer On Hold Transfer Current Percentage Done : 60 % Transfer On Hold.
Dear customer, Your cashapp daily limit can't receive this money please Kindly upgrade your account with {$110.00} into ( $ XXXX ) as the vouchers to upgrade your cashapp limit and get your paymentWARNING! This payment can't be cancel or rejected just make sure you follow all the procedures and you can text back on this email if you want to contact us.
THANK YOU Upgrade fee. {$110.00} $ XXXX Sent from email XXXX The receiver of funds and person sending emails is listed below Amount Identifier TO From {$5000.00} # XXXX XXXX XXXX XXXX
|
| 05/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
In XX/XX/2023 I received a Cash App Visa Debit card I did not apply for, nor did I want. After calling them, back and forth emails, document uploads, etc., the card/account was closed ( after about two hours of my time ). I expected never to hear from them again ( I have a credit freeze and fraud alert on my SSN ).
In XX/XX/2023 I received a second Cash App Visa Debit card I did not apply for, nor did I want. After calling them again, explaining this is the second time they have sent me a card I did not apply for, their response was : No problem, just spend two more hours jumping through all the hoops again, and keep your fingers crossed we don't send another card next month.
These business practices are highly questionable if not illegal.
I told them they created this problem twice, they have all my information, close the account. They refuse to do so.
|
| 02/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Ive disputed this charge ( {$110.00} from XXXX XXXX XXXX ) through cash app on 4 different occasions and havent each time theyve been denied with no explanation. Ive been asking for the evidence used to make the decision and have been getting a run around. I initially asked for a refund XX/XX/XXXX XXXX months after I placed the order with no update and didnt get a response, so I first disputed the charge XX/XX/XXXX. XX/XX/XXXX I received the letter in the mail from the merchant saying email them for a refund, which I have and still havent gotten a response. XX/XX/XXXX a couple days before the dispute would close I received an email saying it was denied, I have not received the products ordered so I dont see why would it be. Each time I dispute the purchase and reach out to support Im told Id be transferred to a speciality team only to have the dispute denied.
|
| 12/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cashapp gave XXXX and XXXX on XX/XX/XXXX I don't know that company neither did I make no purchase with them they just gave my money away I asked them for the phone number to that company they gave m XXXX a bogus # I told them you gave my money to a company that not a company. This isn't the first time they gave my money away. XXXX XXXX don't know them either. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XX/XX/XXXX XXXX want that back. They let company 's ask for my money n give it to them a few other company 's tried but my card was locked XXXX company yesterday. XXXX.my card was locked they tell me if a transaction wasn't completed they can't do nothing but I want to know them to know they letting company 's try to get my money and I never purchased r know them places and why it's hard for me to get my money I want all of my money. Please help me.
|
| 10/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My issue is with CashApp and I have filed numerous complaints with them about someone hacking my account and taking XXXX dollars from me without my authorization or authorization of anyone else but they refuse to refund my money ... .this happened over the past year since I think XX/XX/2022 till a couple months ago but they keep telling me the transactions were authorized when they weren't cause if they were why would I file a complaint to get my money back and I am not the only one that has had issues with them ... I contacted the XXXX for help and they can't do anything so they told me to contact you ... .I just want my money back... I only use cashapp to send money to people I know or buy stuff but that's it ... .the person in question I don't know ....
Please help me get my hard earned money back... .it 's not right or fair what cashapp is doing .....
|
| 03/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed by a supposedly XXXX XXXX a gaming website. I already go through a agent. However I was looking for a 1st deposit bonus match. I sent {$10.00} through Cash app. After verifing that the suppose agent had set me up a XXXX account. I kept getting accuses from the scammer and requesting me send more money because the {$10.00} was enough to put on the game account. In which I told him I was sending no more money. To send my money back. After calling him a scammer I was blocked. I However did think to screen shot the whole conversation and that the money was not loaded to game app. I reported to Cash App. XXXX from Cash app told me that they would take action against the scammers account However they where not going to refund me money because they don't do that.
It was sent to cash tag XXXX XXXX in the amount of {$10.00} at XXXX XXXX on XX/XX/2023
|
| 08/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
Cash App received my government stimulus check. I had been trying to find where my stimulus money went and contacted them on multiple occasions. I had deleted my account and thought it was closed. When the funds went into the account Cash App never contacted me.
When I realized which account the funds were in, I contacted Cash App multiple times to get access to my account. I no longer have access to the email address nor do I have the phone number I registered the account with. I have the cash app card. However, this was not enough to verify my ownership of my account.
There needs to be other mitigation processes in place for people like me who have struggle to get access to my funds.
At this point, my stimulus money has been issued to me ; however, I do not have access to it. I can use the card issued to the account ; however, I need the cash money.
|
| 06/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/XXXX at XXXX I used CashApp 's mobile check deposit feature to deposit a check for {$720.00}.
CashApp has since taken the check but has NOT made the funds available to me.
They refuse to tell me what's going on. They refuse to make the funds available to me. They refuse to cancel the deposit so I can take my check elsewhere and the account the money came from says it was cashed.
They do NOT respond to their Chat complaints feature, which just keeps sending me a message saying I will have my funds in 4 days. That was over a week ago.
They can not tell me when it will be available. They refuse to cancel the deposit so I can take my money elsewhere.
And when I call CashApp, they tell me there's nothing they can do before hanging up on me, refusing to let me speak to a supervisor or manager.
They refuse to even acknowledge my letters and emails.
|
| 01/26/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I own a XXXX XXXX XXXX, I decided to use square to handle card payments, my first card transaction was {$850.00} and a few days after recieving payment, square permanently suspended my account and held my money, when I log into my account I am told that my funds are held for XXXX days, it has been almost 2 months, i tried emailing them and it is as if their whole email system is a robot, I get the same response every time, they refuse to give me any information, they refuse to give me my money, and now they are telling me to wait XXXX days instead of XXXX days.
As a small business this hurt very much, after putting almost all of my life savings to start this business, then on my first transaction they tell me my money is held, {$800.00} is a lot for a business that is just starting, and this almost put me out of business and made me loose many customers.
|
| 04/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Hello, I am reaching out because I have an account with Cash App and money was deducted from my account for charges that I did not authorize. I reached out to Cashapp in XXXX of 2022 and have yet to receive a response regarding the dispute that I filed. I can not reach a live representative by phone and when I attempt to contact their chat support they inform me that they are unable to assist with my request and that the escalations team will be in touch with me. It has been over a month and no one has followed up with me as if yet and its impossible to get in touch with anyone who can help. I have already been in contact with my local police and the XXXX XXXX XXXX about the company who charged me but only cash app can reimburse me. I am a XXXX XXXX and XXXX XXXX on a fixed income, I do not have several months to wait on them to decide to contact me back.
|
| 04/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
Noticed two unauthorized transactions in my XXXX XXXXhecking account from CashApp. Upon investigation I saw that CashApp had paid {$300.00} and {$250.00} within the space of a few hours on XX/XX/2022 to an individual named XXXX XXXX.I know no one by this name. I filed fraud complaint with CashApp. CashApp responded several days later stating that I had made the transaction or that I had authorized someone to make these transactions. This is absolutely untrue. CashApp made this determination without ever speaking to me. I do not know how the individual going by the name of XXXX XXXX was able to hack into my account but it was done without my knowledge or consent. I requested documentation regarding the basis for the.decision to deny claim but as of XX/XX/2022 no documentation from CashApp has been received. Police report has been filed regarding this theft.
|
| 11/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I have been trying to speak to someone about these issues since XX/XX/2023, when I first noticed my bank account funds started becoming very low, and I just deposited {$30000.00} on XXXX XXXX. When going Over the bank account statements and the statement of Cashapp, they do not line up with the same information. Cash app also shows in XX/XX/2023, {$4700.00} was deposited with beginning balance on XX/XX/2023 {$20.00}, and ending balance at {$41.00}. It doesn't show where the {$4700.00} went or withdrew from, and cashapp shows a limit for XXXX $ daily or {$2500.00} a month, and XXXX XXXX XXXX only allows 5 transfers a month, where cashapp shows at least 20 transfers between the two banks. Cash app has hung up on me time and time again when calling and the bank sent me a letter stating I owe them - {$400.00}, and XXXX XXXX XXXX states I owe them - {$100.00}.
|
| 10/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX i started a Dispute for a transaction with XXXX XXXX XX/XX/XXXX my dispute was denied.The reason why I started this dispute was because I returned back the merchandise ( XXXX phones ) back to XXXX using the return label they provided me.After a week of sending back the items i was told by XXXX that the warehouse was not willing to accept my package and that the XXXX return warehouse would have to contact me to confirm that i was attempting to send back the XXXX.I contacted them via XXXX XXXX about this issue and its been over XXXX weeks from now since they have ever contacted me about this issue.Hence is why Im making this complaint to further explain why Im re attempting to start this dispute.I will provide pictures of the package showing up as pending and show a screenshot of the last time XXXX has attempted to contact me about this issue.
|
| 09/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
During the month of XXXX I have been charged multiple times by XXXX in NXXXX and have been denied service. The XXXX of XXXX told me to inquire with my financial institution. ( Cash app ) and they blatantly told me it's not their problem they can not do anything. Also was directed to wrong support. They did nothing to resolve issues and have been at many disadvantages and embarrassed because of their way of conduct.
I do not know what actions to take to be reimbursed for the 10+ times they charged me and denied service..
It is only cash app that does this when paying for XXXX and they need to resolve the payments..
If this is happening to me imagine the millions in XXXX this is effecting..
Cash app needs to solidify this with XXXX or not be involved in the payments with XXXX Please get back to me about information on this case.
Sincerely XXXX XXXX
|
| 11/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
I opened an account with Cash App ( XXXX XXXX ) this account was strictly for shopping and I paid a couple bills. The deposits amounted up to {$800.00}. I went by transaction by transaction. Then I added all money spent on bills and shopping and that amount came to {$700.00}. They are telling me that I over drafted my account by XXXX?? Now in those deposits I didn't even include the roundups that is where they round to the nearest dollar amount and put it towards stocks. I have contacted them several times today XX/XX/2022 That the storage unit I paid charged me a late fee. that is a complete lie. Because I called the storage place and it was a debit. That means it went out instantly and there was no late fee. I have addressed the situation several times and each time its something new!. I am on a fixed income I have gone bankrupt. So every dime counts.
|
| 06/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX through XX/XX/XXXX I had numerous transactions adding money from my chime added to my cash app.within a minute of it being added my funds would be gone and cash app I canceled my card which I still don't have so it's impossible I made any transactionskeeps saying it's because transactions I made within XX/XX/XXXX to XX/XX/XXXX that I did not have funds and they covered it and that this happened because of their glitch so all the money they took is legit.but no it's not I added over XXXX on my cash app each day in question I had the funds.when I call cash app they say a manager will email and all that is is a auto generated email saying the funds taken reflect the right amount and each time you call they tell you there aware of a new glitch.its been 3 glitches since this has happened that was my rent money my tithes my utilities everything
|
| 07/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022, a transaction was completed on my account for XXXX to XXXX which I did not authorize and subsequently reported to Cash App for a dispute. The funds were credited to my account and my existing card number was deactivated and reissued a new card. I have been the victim of identiy theft in the past and filed police report as well as internet crime report and an extended fraud alert added to my credit files.
Yesterday, XX/XX/XXXX, the XXXX was deducted from my new cash app accont balance resulting in an overdraft of my account. When I reached out to Cash App support they informed me that they had reapplied the fraudulent charge and closed my dispute case. I have asked for documentation to support their decision and have not heard back. I also informed them I would be providing a police report of identity theft and Internet crime complaint.
|
| 07/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Good afternoon, I previously had an account of mine compromised. I filed a dispute and was told they would look into it. I get an email 5 min later stating I won 3 of cases but lost the rest. Did I mention the ones lost were all over {$100.00} and in another state within the same 5 mile radius of the other purchases they claimed I won. This place has been doing a lot of shady stuff, especially claiming to investigate a fraud claim in 5 min is just ridiculous, but now theyre saying I cant appeal the dispute and wont give me any written information on why my disputes were denied. This bank is shady and I want to file a civil suit against them. Please let me know if I have a case. My main issue is the investigations arent really investigated and how do you deny a claim that you awarded me when the store was right up the street in a whole different state.
|
| 02/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On or around XX/XX/XXXX my cash app account sustained over 40 unauthorized transactions with an online merchant funzpoints. I reached out to cashapp in a timely manner XX/XX/XXXX to report the unauthorized transactions. On or around XX/XX/XXXX I was notified that my claim was denied and the information used in making the decision could be provide upon request, in which I requested. The information used in denying my case lacks sufficient evidence ; therefore resulting in an inadequate investigation. Not only did I file a claim in a timely manner, I have no history or relationship with the merchant. Cash ap failed to take preventive measure in protecting my account from the fraudalent charges. Cash app also failed to include all unauthorized charges from the mentioned merchant in my claim.
Attached is the evidence cash app used in resolving my claim
|
| 02/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX, XXXX, XXXX we stayed at the XXXX suites in XXXX Florida. The stats were reward night stays. My card was authorized each day for {$230.00}, {$230.00}, and {$250.00}. ALL Funds were to be released back to me. Ive received {$18.00}, {$38.00}, and {$25.00} back. And on my account transaction history the remainder is not listed ANYWHERE! Theyre claiming the transactions were posted but they arent allowing me to dispute because the transactions are no longer showing anywhere on my transaction history! I have called every day, over 20 hours on the phone with no help as to where my funds are! The charges are completely gone from my account and they do now show anywhere! So theyve taken the money and have not listed on my account that its either pending or posted. So to me it looks as though theyve stolen my funds and theyre gone! Please help!
|
| 06/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On Saturday XX/XX/XXXX I stopped at a XXXX XXXX XXXX ATM located at the XXXX XXXX. I attempted to withdraw XXXX dollars the machine displayed an error occurred after I accepted atm fee and displayed unable to complete transaction. It gave my atm card back but no funds were dispersed, cash app took the money out of account immediately. I reached out to the atm number listed for errors XXXX and reported atm ID XXXX. The representative stated that the funds would be sent back to cash app. I filed a dispute with cash app and they have yet to resolved the situation causing me economic hardship. I reached out to the XXXX XXXX XXXX number again on XXXX and the atm claims representative XXXX stated that the funds were sent back to merchant Cash app as there was a network error with said ATM. Cash app is giving me the run around and not returning my funds.
|
| 03/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have a cash app account and I get a call on my phone and then the caller ID is his cash up so I think it's cash up I'm told that my account has been hacked and they need me to verify some information and then they had me download something they asked me not to get back in my account for the weekend cuz I needed to monitor and go through everything so I didn't I get back in my account Monday and all my money is taken out and it's all going to XXXX guy like XXXX something transactions up to {$2000.00} and I tell cash up about it last Wednesday well today I follow up with them come to find out Monday when I called him to check on it they closed out the case out of retaliation because I told him that I was going to call you all because they weren't doing nothing for me and now I'm just out {$2000.00} and every time I call them they just hang up on me
|
| 06/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I made a purchase with my cash card at XXXX using XXXX app to purchase my goods. I wasnt able to get my goods due to technical issues on XXXX app. XXXX stated I needed to dispute the transaction through my bank to get a refund as they are unable to refund me on their end.
Cash app refused to investigate my case. I submitted multiple disputes, Ive contacted cash app via customer support, phone, email and social media.
My disputes were denied in less than 24 hours each time indicating no one actually investigated my case.
Cash app also restricted my cash card therefore I can no longer make purchases using cash app.
I was accused of fraud even after submitting a letter from XXXX explaining my case with cash app and my dispute was not resolved after this.
When I requested the reason for my denied claim, cash app sent me a copy of the transaction.
|
| 04/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
|
|
On XX/XX/2023 I purchased numerous things from XXXX and used my cash app debit card to pay. The money was taken from my account on XX/XX/XXXX. Yesterday on XX/XX/2023 I got a notification from cash app saying the transaction from XX/XX/XXXX was updated to XXXX $ and they took the money out of my account AGAIN! I contacted XXXX and they said cash app was already contacting them about a technical glitch that happened and was trying to resolve this and to contact them. So I contacted cash app and they told me that the money originally was never taken from my account ( which it most defintely was ) and that why they took it was because they never received it! So I have been overcharged by XXXX $! And cash app will do nothing about it! Basiclaly saying Im out of luck! Im not rich I know what comes in and out of my account! Cash app is committing fraud!
|
| 10/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American, Servicemember |
|
Cashapp allowed three other customers to access or try to access my account and send money to themselves. This occurred around the time that my blackmailers started, and were also demanding {$500.00}! I tried to close my account but they refused because {$6.00} remained in the account. I asked them to just send the money back to me to close the account but they refused.
Bottom line, I want cashapp investigated as possible accessory to the blackmail and the {$530.00} stolen from my account which was hacked by someone else know to cashapp. The thieves then gave the money to themselves. I cashapps support and was hung up on three times and refused to close my account because {$6.00} remained in the account. However I already deleted the app but that didnt close the account.. Now, I cant access my account to close it, leaving me open to more theft!
|
| 12/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
|
|
We use square as a point-of-sale system in our business. Last year they tried to hold 20 % of all our credit card transactions in what they call their reserve program. I was able to call them and get this issue resolved. This year, during our busy time they did the same thing. Only now they won't release the money after repeated attempts. We have a history with them of over 2 years. Probably closer to 3 years. We have never had a charge back XXXX time. Not once. Now they are holding over XXXX of our money and earning interest on OUR money. We have switched from their service to clover, but we want our funds released now. Those were our sales, not theirs. I can't get anyone from the company to call me back. I asked them how much money we needed to have in our bank account for them to release the funds and they will not answer that question either.
|
| 07/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
Dear CFPB, I am writing to file a complaint against Cash App for closing my account without sufficient explanation. My account was closed on XX/XX/2023, without any prior warning or notice. I have attempted to contact Cash App 's customer service multiple times to inquire about the reason for my account closure, but have received no response.
I believe that my account closure was unjustified, as I have always used Cash App in accordance with their terms of service. I have never engaged in any fraudulent or illegal activity, and have always been prompt in paying my bills and transferring funds.
I would appreciate it if you could investigate this matter and help me to resolve it as soon as possible. Please let me know if you require any further information or documentation from me.
Thank you for your assistance.
Sincerely, [ XXXX XXXX XXXX
|
| 03/24/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2023 square payroll debited my account {$220.00} for a service they did not provide. Two days later they debited my account for {$5.00} for a product that I did not receive. The service I agreed to was for payroll services. Instead of performing there duties they instead simply kept my money and have even denied taking anything out of my account. The other charge is for a subscription for payroll services. My account was immediately closed therefore I never received this service. They refuse to take my calls and have stopped responding to my emails. They will not admit to having my money let alone a refund. These people have done this Same thing to many other businesses. One only has to do a XXXX search to find the horror stories from people like me who has been unjustly robbed and account closed without any due process or explanation.
|
| 02/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/23 three unauthorized transactions were stolen from my cashapp. I reported it right away and cashapp least than 24hrs later had denied my claim. They told me it would be around 10 days to hear something. They denied my claim less than 24hrs so, when I checked back on the 10th they had made a decision and refused to talk about it, at all. I attempted to appeal and they refused. Saying I had not contacted them and my time was run out. Although, I had contacted them well within the 10 days. I asked for evidence they used and all they sent was a piece of paper. It didn't show anything but the names and times. I don't know this person and never authorized it. I sent evidence of the person I now believe stole it. Cashapp did not even look at it. She joked about the exact amount stolen from me and said " cashapp '' and other things she stole.
|
| 09/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
|
|
|
Web |
|
|
Complaint against Cash App XX/XX/17 - XXXX XXXX Purchase {$100.00} ( fraud ) This company charged for {$100.00} and when it went through they then tried for {$1000.00} and then {$200.00}. The charge for {$1000.00} or {$200.00} were declined based on my account balance. My card was not present and I have never worked with this company XXXX XXXX Purchase nor ever heard of them. Ive filed multiple claims with Cash App and they continue to feel me that based on their investigation the transaction is valid. Cash App has not treated me like a valuable customer ( all over {$100.00} which is ridiculous ). I feel extremely undervalued and disappointed because I used them so often. I have since completely closed my account and will never work with them again but I would like to make a formal complaint and if I can get a refund for this fraudulent charge.
|
| 08/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I MADE A MOBILE DEPOSIT DEPOSIT ON XX/XX/2022, THE BANK ACCEPTED MY DEPOSIT, THEN TURN AROUND AND EMAILED ME TELLING ME THAT MY CHECK COULD NOT BE COMPLETED FOR " AN ISSUE WITH THE CHECK WAS DETECTED DURING REVIEW '' I CALLED TODAY XX/XX/2022, I SPOKE TO A GENTLEMAN, WHO DID NOT GIVE ME HIS NAME, BUT HUNG UP ON ME WHEN I ASKED ABOUT THE CHECK SITUATION. I CALLED BACK AND SPOKE TO A XXXX, SHE WAS XXXX, AND HUNG UP ON ME, CALLED ME BACK AND SAID SHE DID NOT CARE IF I FILED A COMPLAINT. I ASKED FOR A SUPERVISOR, SHE PUT ME ON HOLD, CLAIMED NO SUPERVISOR WAS AVAILABLE AND THAT ONE WILL CALL ME BACK TOMORROW AND HUNG UP ON ME AGAIN. I AM A LONG TIME MERCHANT, MEMBER, AND CUSTOMER OF SQUARE BANK, THIS IS NOT HOW YOU TREAT YOUR CUSTOMERS. I WOULD LIKE A CALL FROM A SUPERVISOR, TO GET MY CHECK STRAIGHT, AND AN APOLOGY FROM THOSE 2 XXXX REPRESENTATIVES.
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| 12/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I bought a mattress using and XXXX card, XXXX said the payment method was declined and charged $ XXXX to that card. I had to provide a different credit card ( XXXX ) with XXXX to conplete my purchase. Ive been trying to contact XXXX to help me fix this issue and reimburse me the $ XXXX I already paid them but havent been able to talk to them or find a solution. I have the photos showing the card not getting charged. My next installment is coming and Im getting worried I wont have a answer nor solution before the payment date. Theres no way to contact customer support besides the chat feature but they do not reply.
I have a second dispute open for an order of XXXX that got canceled and XXXX wont refund me the money back to my XXXX account. Its amazing how theres no one from XXXX you can talk to. Customer service is inefficient and not helpful.
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| 02/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
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Web |
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Was needing a place to live saw an offer on XXXX XXXX went for it used cash app XX/XX/2021 XXXX XXXX XXXX XXXX to give this person a deposit who was posing as someone who owned a house in XXXX XXXX Texas using information about the house that had key locks and apps that connect to it and info to get the key. So we thought it was real being first time renters, even emailed a lease we gave him XXXX payment ( XXXX, ) through cash app we gave his number to some friends who needed homes and we found out he was giving that address out to others and confronted this person, requested our money back on cash app and reported this person. I see that they still have a cash app account but just changed their name I'm very upset my year has been totally ruined my family still trying to get back up from this cash app pulled oooh sorry we just can't help you.
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| 09/13/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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On Monday XX/XX/2023 my cash 20+. I tried to purchase a pizza from XXXX twice I tried the transaction. One for {$10.00} and {$7.00}. However my CashApp was locked so the transactions were Declined/ Cancelled. BUT MONIES WERE REMOVED FROM MY ACCOUNT AND NOT PLACED BACK. AS I MADE THE TRANSACTIONS I WATCH MY MONIES LEAVE MY ACCOUNT AND LOWERED MY BALANCE WITH FROM THESE DECLINED/CANCELLED ... MY MONES WERE NOT RETURNED THESE DECLINED AND CANCELLED TRANSACTION. I WAS LEFT XXXX XXXX+ I Purchased FOOD FOR XXXX XXXX+ MY MONEY NOW WAS AT {$1.00} AND THE TWO CHARGES FROM XXXX XXXX WERE NOT PLACED BACK. {$10.00} AND {$7.00} CASH APP SAID THE MONEY WERE NOT TAKEN BUT I WAS I SAW MY BALANCE PRIOR TO CHARGING THE ORDER BUT DIDNT UNLOCK THE ACCOUNT WHEN I WENT TO UNLOCK IT THE BALANCE WAS LOWERED FROM THIS TRANSACTION AND MY MONEY HAS YET BEEN PLACED BACK
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| 08/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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So, I sent {$500.00} via CashApp months ago to another user in order to purchase a camera that was being sold through XXXX XXXX. Before sending the money, I verified all the information I received from this person. Everything matched so I felt secure in sending the money. I did and, a week later, I found myself without the camera I purchased so I reached out to CashApp Support. They told me that I had to go through my bank which I did. After a month or so, I was told by XXXX XXXX that they couldnt credit me my {$500.00} because CashApp fought them tooth and nail not to even though the card that was used to make the purchase was indeed my personal debit card. I reached back out to CashApp to find out why and all that was said is that theyll agree to fully cooperate with my bank which made no sense at all. XXXX XXXX had already closed my claim.
|
| 01/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
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I have a Cash App account and opened a family account for my minor child. For some reason my childs account was deactivated and they were not able to access their {$85.00}. When contacting support they were told that I ( the account holder ) needed to contact them. I contacted them on XXXX and was told that I had to send in proof of residency. I uploaded that information on XXXX and then I was told that my case was escalated to the appropriate team. They said that I would be emailed with an update. Since then I have contacted them numerous times ( XXXX XXXX XXXX XXXX XXXX XXXX and just get told the same thing, that I need to be patient and that my case has been escalated to the appropriate team. That I would be contacted in 10 days but as you can see it has been well over the 10 days and is fast approaching 30 days with no contact or update.
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| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
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Web |
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I placed an order on XXXX thru afterpay ( company that uses single use card and lets you pay in four installments ) on XX/XX/XXXX for {$31.00}. Afterpay sent me an email that the order was for {$690.00}. They took out the first installment of {$170.00} immediately. They overdrafted my bank account and every time another bill comes out, i get another fee. They are telling me they cant refund me until the single use card expires NEXT MONTH. I even did their job for them and contacted XXXX. They sent me an email which i forwarded to afterpay that states the purchase was no where near what they charged and was canceled. They still refuse to issue me a refund. ive filed a complaint thru the attorney general in my state. I am unable to buy groceries or pay rent etc. because my account is overdrawn and im literally wracking up fees. This isnt fair!!
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| 06/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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On XX/XX/2022 I had went on my cash app to do a normal check and noticed that my money was gone from my account, I looked to see where the funds went and immediately contacted cash app and also requested a refund from both parties that I did not know. My XXXX XXXX XXXX minor son have gain access to an old device that I did not know my cash app was attached too further more I have a code on my cash app that has to be put in before any funds is sent out so Im not sure how it happened. Once I contacted cash app they told me to request the funds to be returned from each party my son sent out money to, only one out of two return the money. I put in multiple disputes with cash app and was denied my money back from this stranger and was told to get it back on my own which is impossible cause I dont know this person nor do I have any contacting info.
|
| 05/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
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I have been getting email receipts from credit card charges made through Square ( XXXX XXXX XXXX, XXXX XXXX, CA XXXX ) to my old email account ; i requested to have it changed to my new email account ; i was assured it was fixed. this last weekend, i had new charges process via square & their email receipts when to the wrong/old email account yet again. i have confirmed my account was updated with my new email address. i contacted them again, but they are unwilling or unable to resolve this incredibly simple issue. i have wasted much time here, but will not waste more. please help me get them to resolve this simple matter, if they can not, can they really be responsible enough to process and know of sensitive, personal & financial information? i do not think so, or at the very least, it sure doesn't appear that way. thanks for your help! XXXX
|
| 09/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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I met this guy on XXXX that was a mobile body shop. I sent him a picture of the dents in my car and he said that he could remove them. He came to my home and placed some pink paste on the dents. He told me that I couldnt remove the paste for 48 hours. He wanted payment prior to the paste being removed. Once I removed the paste, I realized the dents were still there. I contacted him and explained and he said he would come the following week but I told him I was in the process of selling my car and wanted a refund and was willing to accept a partial refund. He stopped responding to my messages and eventually blocked me. I reached out to cashapp and sent screenshots of our text and photos of my car so that I could receive a refund. Cashapp is saying they cant refund me due to payment being completed after I explained to them that I was scammed.
|
| 07/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
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We received a Square debit card with my name and address and a company I had never heard of. This suggests that someone opened a checking account with Square using my identity information. When I called Square to report it they said they didn't have a fraud department and didn't issue credit cards because they were a payment processing company. That was obviously not true since I had a card in front of me so I escalated until I spoke with someone who took my information and said they would look into it. They said they were unable to give me any information on the account, would not notify me about what happened with the card, and there was no way for me to call back and check in the future. So I'm supposed to just trust that they will do close the account when the " customer service '' person I spoke to didn't have any idea how to handle it?
|
| 01/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
On XX/XX/2023 both my cash app visa debit card and my phone were stolen. I immediately reported my card as stolen and requested a new one. The next day when the charges were no longer pending, i disputed them. There were a bunch for XXXX play and XXXX XXXX XXXX Less than XXXX XXXX later cash app decided that these charges were not fraudulent. When I asked for documentation they used to determine that I was not given actual documentation. After stalling and delaying I was given a letter from a dispute representative with 1 transaction typed out as " card not present ''. Yeah because they used my stolen phone and card information! It is XXXX XXXX that cash app does not follow visa cards dispute policy or any legal policy put into place. They also refuse to allow any appeal of this decision, even though it was clear they investigated nothing.
|
| 11/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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|
Web |
Servicemember |
|
On XX/XX/23 my cash app account had an available balance of {$18.00}. On XX/XX/23 at XXXX XXXX my niece XXXX XXXX XXXX {$200.00} from XXXX XXXXXXXX to my account XXXX XXXXXXXX bring my account balance to {$210.00}. I tried cashing out the funds but I could not do so. Called cash app customer service department and they said my account had been frozen due to suspicious activity after {$200.00} deposit took place. They give me no information on how they would resolve this issue or when it would be resolved. I have reached out to the customer service department regarding this issue numerous times and they just tell me that the matter has been escalated and then end the conversation abruptly. I believe that the money has been stolen from me by this company because they are not providing any details concerning this matter. Just string me along.
|
| 07/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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Web |
|
|
On XXXX XXXX, XXXX at XXXX XXXX, i sent {$390.00} to the wrong cashtag. I requested for the person to send it back, but the person declined. It was a total accident. Cashapp is not refunding this lost. Also, on XX/XX/XXXX at XXXX XXXX i was scammed out of {$40.00} for a service. My money was taken and i was soon blocked.
The cashtag that took my {$390.00} is XXXX XXXXXXXX and the scammer that took {$40.00} from me is XXXX XXXX Cashapp knows about the scamming on their platform, but do not care. There seems to be no account protections, refund preferences, or solutions in situations in loss funds. I am here because cashapp allowed my money to be taken from me on their platform and they are not recovering the loss, but rather " invoke '' guidelines in between to not recover my funds. This is a safety issue and i feel robbed! Please help me.
|
| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
So someone managed to hack my cash app, remove my phone number from my account, use my debit card to send thousands of dollars and still has access to my account, as I cant get help from anyone at cash app to remedy the situation. When I go to sign in, it has me create a new account and I contact support explaining the issue and they direct me to verify my identity, which once done, alerts me that my account has been closed and prevents me from contacting support further. I have also contact via phone, to no avail. So I have had to contact my bank and am told it will take ten business days to receive any kind of credit from the unauthorized transactions, if ever. Due to this, I will lose my home, possibly my car, if I ever get my money back. I intend to take this matter to court should Cash App not remedy the situation in a timely manner.
|
| 03/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was sent two separate cash app transfers from XXXX XXXX {$2000.00} and XXXX XXXX {$1000.00} on XX/XX/2021. Before I could deposit the respective amounts to my bank account someone hacked into my account and bought bitcoins with my transfers. I have tried calling cash app many times but could not get any help. I travelled out of the US on the XXXX of XXXX and just got back. while I was away contacted cash app through the mobile app but no resolution was provided. I do not have a bitcoin account and never had a bitcoin account. I recommended cash app ( square ) to reverse the transaction since it took place on their app but they say they could not. Both senders have also tried to recover their respective transfers from cash app but their efforts have been futile. I would like cash app to either send me the transfers or refund the senders.
|
| 11/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
|
|
This is regarding Cash App. I was to send a {$30.00} payment to someone who actually has a cash tag that a scammer has copied with only a slight difference, in order to fool people into sending the money to them. I immediately noticed the error and reached out to Cash App as well as sending a refund request to the individual whom was accidentally selected. Cash App denied me any assistance in correcting the error and the individual denied my refund request. This has happened before and see Cash App isn't doing anything to place safeguards in place so that it isn't so easy to make this type of error. I simply want my {$30.00} back for which I know Cash App could XXXX intervened as I contacted them with minutes of the error however ; they choose the side scammer which in my view as well as others I'm sure makes them complacent on the scam.
|
| 02/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
Older American, Servicemember |
|
On XXXX XXXX XXXX XXXX, CashApp charged my checking account XXXX. This CashApp account was closed due to fraudulent activity. I have used this app only once to send money. On XX/XX/XXXX of XXXX, there was an attempt to fraud my account with a charge I had not made. Secondly, someone ordered a card against my account. I never requested or ordered a card from this company. I immediately closed this account on XX/XX/XXXX, removing my checking account number first. Now this account is being used by someone I do not know and CashApp is charging my account a monthly fee ad if it is still active. I have notified my bank and reported fraudulent activity. When I try to reach out to CashApp, I am put into a phone loop. I can only request a call back. When the call back, the automated system puts me back into a phone loop, to request a call back.
|
| 11/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I deposited a paper check that underwent prompt acceptance, accompanied by a representation that the corresponding funds would be accessible within a stipulated timeframe of 4 business days. Regrettably, the funds were not credited to my account until the morning of the 5th business day, constituting a delay of one business day beyond the initially communicated timeline. Subsequently, in my attempts to address this matter through the designated support channels, I have encountered a consistent recurrence of scripted responses that inadequately address the specific nuances of my concern. This recurrent pattern raises concerns about a potential deliberate avoidance of accountability by Cash App. I am seeking resolution and clarification regarding the observed discrepancy in the timeline as communicated during the initial deposit process.
|
| 03/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I was using cash app to send a payment to someone and the kept canceling my transaction when I asked them why they gave me some scripted spiel that really didn't pertain and when I check my account that payment was originating from it didn't show the transaction canceled or the money back in my account now every other time they cancelled the transaction the money was reflected back in my account instantly but this last time it didn't when I told cash app of the miscommunication they gave me some scripted spill again and so then I waited to just verify that nothing had changed on my account and and it didn't so I let them know again that I never received the money back my bank has no record of the canceled transaction that the payment was sent through and they kept saying the same thing over and over they're just basically defrauding me
|
| 03/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Ive sent a couple Cashapp transfers to cashtag profiles of the wrong individual, then become aware, in at least one occasion ; the profile I sent to was a old duplicate or dormant account of the actual person I intended the transfer. So upon recognizing the error, when finding the correct cashtag handles ; I resend transfers, as well as request refunds for the error, but Ive been told that completed transaction cant be refunded! And as previously mentioned Im sure of the wrong recipient XXXX profiles being obviously activated but without current activity for anyone to receive any transfer sent it. Ive mentioned this to cashapp team but they dont have a clear answer beyond not refunding completed transactions. My concern is if transferred funds are completed into stagnant accounts, and no refund is given, where does those funds end up?
|
| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
" Dear Consumer Financial Protection Bureau, I am writing to file a complaint against Cash App for taking {$50.00} from my account without my knowledge or consent. When I contacted Cash App support to inquire about the transaction, they informed me that it was for a purchase that I had already fully paid for.
I did not authorize this transaction, nor was I informed that any additional charges would be applied to my account. I have attempted to resolve this issue with Cash App support, but have not received a satisfactory response.
I am requesting that Cash App refund the full amount of {$50.00} to my account immediately. I am also concerned that this may be a widespread issue affecting other Cash App users, and I urge the CFPB to investigate this matter further.
Thank you for your attention to this matter.
Sincerely, XXXX XXXX
|
| 09/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
There was 4 transactions from my business account with Square/Block date ranges XXXX. Only one of the transactions were valid in the amount of {$800.00}. I have filed disputes for the remaining three of {$840.00} ( charged twice which transaction has been provisionally credited already ) and {$760.00}. The one in question of {$760.00} was denied and the reason stated was the card was used with chip and based on my response the card was in my possession.
That is inaccurate, because I reviewed the form that I submitted, and it states that I responded to the question as the card was not in my possession, but I had made purchases with the merchant before. I have the screenshot of the form I submitted and the company 's response.
I lost my wallet and yes the card was used after the time I presented the card for the valid transaction.
|
| 08/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Ive initiated an instant transfer on XXXX XXXX in the amount of {$4.00} from my Venmo account to my XXXX XXXX account ( debit card ) but never received my funds instantly as the instant transfers promise. I have reached out to Venmo numerous times within a ( 1 ) week period theyre not to concerned or helpful with my issue, though theyve informed me my transfer has processed successfully on their end so I was advised to contact XXXX XXXX support whom stated my funds are still pending on their end at this moment I dont know what to believe Venmo support team did provide me with a acquirer reference number so that my funds could be tracked I will be attaching the information below. XXXX XXXX support informed me since its my first time transferring money Id have to wait 1 to 3 or up to ( 5 ) business days which is unheard of to me.
|
| 03/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Web |
|
|
I want to make a complaint towards cash app. Everytime I open an account a day or two goes by and they send me something to verify my identity. I provide whatever information they are asking for, including linking MY bank account and debit card and they still shut my account down because they claim they can not verify my identity. I end up having to withdrawal my money and try and open another account. I completely understand then wanting to verify identity, that is a good thing, but once I verify it then they should leave me alone. I have contacted them and get no real response or reason why they continue to do this to me. I do not want 20 different cash apps opened in my name with my information floating around but they force me into opening.another account everytime they shut the one I am using down. This is getting ridiculous.
|
| 10/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Not surprising but unacceptable that Cash App refuses to refund my STOLEN money. The whole basis of my dispute is UNAUTHORIZED FRAUDULENT payments ( 2 of them amounting to {$1900.00} which was my entire cashapp balance ) made by thief ( s ) who gained access to my cashapp by stealing my phone and making the fraudulent withdrawals emptying my entire cashapp account. Cashapp is trying to say those fraudulent charges were authorized and or made by me. Does Cashapp really think I would authorize myself or anyone else to empty my entire cash app account??!!? I filed a police report as well as contacted cash app support and filed a dispute the very moment I discovered the fraudulent charges merely an hour after my phone was stolen. I am now escalating tgis to report with CFPB as well as filing a formal complaint with the XXXX XXXX XXXX
|
| 04/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My account Was froze and displayed the message verify identity issubmitted front and back copies of my state issue driver 's license front and back copies of my social security card and a selfie of me holding my social security card and identification card next to my face they unlock my account I made one transaction and they locked my account again and told me to verify my identity and refuse to give me any information as to why my account was locked and are just blocking me and not allowing me any information whatsoever they're telling me that they'll send the email but I've been waiting for over a week now for an email and have not received it They tell me to call them I try to call them but I can not call them because my account is not verified They are using unfair and uncalled for tactics and holding my money ransom from me
|
| 05/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
on XX/XX/XXXX I filed a dispute with cash app for unrecognized charge of {$52.00} a purchase from XXXX XXXX XXXX cash app gave me a provisional credit of {$52.00}. on XX/XX/XXXX cash app reversed the provisional credit without any prior notice therefore making my account negative. ( Section 205.11 ( d ) ( 2 ) ) " Upon debiting a provisionally credited amount, the financial institution shall notify the consumer of the date and amount of the debit and of the fact that the financial institution will honor ( without charge ) checks, drafts, or similar paper instruments payable to third parties and preauthorized debits for five business days after transmittal of the notice. The financial institution need honor only items that it would have paid if the provisionally credited funds had not been debited '' cash app is not in compliance,
|
| 09/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my card was used at XXXX for {$70.00} they declined it and then it was approved at XXXX at night so the items in question that we're getting paid for paid for twice I submitted my claim and they denied it. Next transaction was made for {$47.00} at XXXX XXXX XXXX the next one was the XXXX also it was for {$110.00} that was to XXXX XXXX XXXX XXXX. The next one is for XXXX for {$86.00} the next one 's for XXXX on the XXXX in XXXX for. {$54.00} XXXX cents.
Final transaction was for {$93.00} even to XXXX XXXX on the XXXX of XXXX I reported my card stolen I tried to lock my card during the process of this time but cash offers experience you know technical difficulty outage and that's not what I'm blaming it on I'm blaming it on the whole fact that some took my card and they denied my claim.
I also filed a XXXX report.
|
| 07/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I attempted to access my CashApp account and was unable to. I used my phone number for the account, it sent me a code and then as a security step it asked for my debit card details. Although the debit card attached to my account was expired, I inputted the details as requested however as it was expired, the app would not accept the expiry date. I contacted customer services who attempted to link the old account with a new account but was told that were unable to grant me access to the funds in my old account for security reasons. They said to protect my current account, ( which is the new account that was set up to recover my old account ) they can not override the decision. Essentially locking me out of my funds in my old account and offering no alternative way of verifying my account. They said no further action can be taken.
|
| 06/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
So about 3 weeks ago my account was totally wiped all funds are out of my wallet and which was a cash app wallet. I sent rounded up XXXX XXXX and I was going through issues trying to contact cash app and ask for help I was rudely turned down I have screenshots and more for prove. Then all of a sudden my account was at XXXX XXXX I was trying to get my wallet phrase from cash app they denied me so my funds should have stood on the block chain and they disappeared the only other conclusion would be just cash app! Because they only had access to my cash wallet then my cash wallet address changed with out notification. So who ever on cash apps end stole my funds changed my whole wallet address which I also had pending funds that were going to arrive. I keep asking for help and I Recive none! they wont even reply to my messages now!
|
| 03/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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|
On XX/XX/XXXX, I made a purchase from XXXX XXXX from my cash app debit card. The transaction was cancelled and XXXX refunded the money back to my debit card. They provided me proof of the transaction. As of today, XX/XX/XXXX Cash App.has not returned my money. They first told me I had to wait 10 days. I called back in 10 days and they told me I had to wait 14 days. At 14 days they said I had to open a case. I did that. On XX/XX/XXXX they told me I had to wait 45 days. They owe me a total if {$350.00}. XXXX provided transaction info. I am getting the run around from Cash App and nothing is happening. If I email back in Case no one responds. If I call, they say I have to talk to people handling case. They will have them call. This never happens. Contacting you is my last resort before I file suit on Cash App. Can you please help?
|
| 02/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
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I used my XXXX XXXX XXXX XXXX to send money on Cash App XXXX transactions were denied by cash app, Ive tried calling Cash App and can only talk to someone via the App and they say they same thing, Cash app says they sent the money back to my card on XX/XX/XXXX, today is XX/XX/XXXX, I have contacted XXXX XXXX regarding this and was asked to send in screenshots of my conversations with Cash App, their response and the transactions and they also have not been helpful and XXXX XXXX only says call Cash App or the payments were completed, hung up on, refused a supervisor, and told me to get a pen and paper only to tell me to add up the transactions, the money has not been returned to my account, I now have {$110.00} late fees for rent and my phone has been shut off, it seems like a game and no one wants to tell me where my money is.
|
| 01/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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I received two cards in the mail. One was from cash app and one from XXXX I didnt ask or inquire about these. They were opened up in my name and I didnt authorize those. I called both companies about receiving these cards and they couldnt and wouldnt tell me anything about how or why these were sent to me. They said they needed more information to be able to cancel the accounts. Customer service for both companies is very unhelpful and not willing to help me fix this issues. I have had someone steal my identity and Im having issues with getting things fixed. I want this situation taken care of and these companies held accountable for someone stealing my identity and opening things without my knowledge. Im currently working with XXXX to fix these issues. Both cash app and XXXX have not been willing to fix and resolve the issue.
|
| 06/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Its Cash App- On XXXX XXXX my boss sent me {$600.00}, but spelled my cash tag name wrong. We tried to request a refund and got no reply, so we have been in contact with cash app and they continue to give us the run around. Called again today on a three way call, the employee got rude and refused to help both of us, as its BOTH of our problems, and hung up. I called back and now I cant get ahold of a representative. The money was sent to a dead account, and should have been refunded by now. Im POSITIVE cash app stole that money. This is my livelihood, and theyre taking advantage of good people. Its now almost XXXX and they still have yet to resolve a 10 to 14 day issue. I have zero tolerance for people and representatives who are rude, especially to elderly people. Neither account has yet to see a refund or the money at all.
|
| 05/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
Upon using cash app, I have mistakenly sent money to maybe XXXX or XXXX different people and have requested my money back as they told me to. Upon requesting it back XXXX incident occurred where the person did try to send the money back and cash app blocked it and they denied the claim. They also close down the other parties cash app as well as with their money still in there. They block their account as well with their money still in the account. This person is now not able to get their money or send me any money as well it is. I file a dispute. It gets denied! I read in there policy that when money is sent to the wrong person, its up to the bank to agree to return the money back to the center. I have been told that they are not allowed to do that that thats not in their policy and then again they arent allowed to do that.
|
| 12/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
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Web |
|
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I signed up for Square Payroll services.
{$100.00} was withdrawn on XX/XX/2022 from XXXX of my bank accounts and transferred to another XXXX of my checking accounts as a Payroll service.
{$5.00} was charged on XX/XX/2022 for a service they did not allow me to use.
On XX/XX/2022 the same {$100.00} was unexpectedly clawed back from my XXXX checking account without consent and without permission. It was not returned to my original bank account and no refunds have been issued. I have sent multiple emails to this company asking for my money back but they just have a bot respond without resolution simply telling me they have closed my account and the decision is final. They simply stole my {$100.00} and have not provided me anything in return. I did not authorize this company to dip into my checking account to take my money.
|
| 05/15/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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Ive had you have some issues with Cash App several times where there is some transactions made and charged my account. I dispute them and they immediately denied My Disputes, for instance, one of the what size did not exist, or do not have a customer support, so there was no way I can contact him to get reimbursed.those places they were charging my account Were trying to charge different amount and a period of 3 to 5 days and they finally got an amount when I realize it. I reported to cash app, I reported my debit card lost, because they denied my disputes immediately, I never have gotten the money back and then just keep happening. Just happened with different vendors. I have pictures of the charges service Some charges I have immediate cancelled subscription and they denied refunding even when was cancelled the same day.
|
| 08/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
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Web |
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My current mobile device was completely damaged so I could not my access my cash app account after XXXX on XX/XX/XXXX there was a XXXX XXXX XXXX on my card I transferred from my bank acct until I received my new debit card when I had access after the phone was damaged I could get in the app my phone could not use text so I used my email the code never came I tried this process all weekend Monday XX/XX/XXXX I contacted cash app support they tried gaining access still no code never came so rep told me to create a new account with a different number and they can transfer the balance I did an when I called back they kept trying to access the account and there were still no codes coming to my email then they sent me a text saying that cant access it an there keeping my funds see terms an conditions with no further information
|
| 05/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
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Web |
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Cash app closed my card and denied my claim for refund I purchased from XXXX and XXXX curez was paid under cash app name not the company and then they said it was shipped and link in that email said Everly shipped it and Everly company sent me an email that they never received any orders from me. And this they sent me after it was already supposedly according to track 17 had delivered the package. It was rediculas and when trying to send cash app all the info I had they said no and said I was canceled so I have my work checks {$1300.00} every two weeks going to a cash app account with no bank card to pay my bills with or get cash out of and atm with ..because I was ripped off. So of course I wanted a refund there is a visa logo on my card it make purchases protected for me. But cash app will not even look at the evidence.
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
Servicemember |
|
I made a purchase from an online company for {$100.00} and never received a receipt. I tried to call the company and the phone number was no good. I tried to contact them by email but it came back as undeliverable. I contacted Cash App, who I'd made the payment through ) and my dispute was denied. Cash App didn't provide an explanation as to why it was denied. For weeks I've been dealing with their customer service support department and have only gotten the run around. I've called their support phone number and again, haven't gotten any assistance and can't get any answers. I've provided Cash App with documentation that the company that I tried to make a purchase from has been reported as a scam. I want my money returned and once that happens I want to close my Cash App account and will never do business with them again.
|
| 05/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
On XX/XX/2022 I had XXXX Unauthorized purchases on my Cash App credit card. This all happened while I was sleeping from XXXX till XXXX. My account is obviously compromised and all XXXX transactions were from companies outside the USA.
The day before I had two transaction that happened, one from XXXX XXXX XXXX for {$620.00} & one from XXXX for {$100.00} but both were canceled. I didn't know of either company, so I contacted Cash App and told them about them and asked if I should cancel my card. I was told they didn't see anything wrong and just to monitor purchases. That night XXXX unauthorized charges for over {$1800.00}.
I have canceled the card and I can still see charges being made to the old card account. Today is XX/XX/XXXX, and I havent heard anything back regarding the disputes and havent received any refunds.
|
| 12/17/2022 |
Yes |
- Credit card or prepaid card
- Government benefit card
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Web |
Servicemember |
|
I have already filed complaint and my new emails keep getting hacked and I can not get in them, this is a mess I have a cash app account... well 2 or 3 now and I can't get into those neither I can not locate my complaint number you guys gave me but my name is XXXX XXXX I filed complaint a month ago I know. I have been without internet. Please call me at XXXX. My emails are all getting hacked it is a XXXX complaint but is very important for it may end all the hacking that's happened the past years to my accounts PLEASE CONTACT XXXX OR MY DAUGHTERS XXXX. My address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, al XXXX. I need ur help badly and my daddy was a XXXX XXXX XXXXr in XXXX and I was convinced with agent orange but these hackers are about XXXX XXXX me as crazy as my father could be!! Please help! XXXX XXXX XXXX XXXX
|
| 04/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
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Web |
|
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Order # XXXX FedEx # XXXX I placed an order on the XXXX website XX/XX/XXXX. The expected delivery after shipment was XX/XX/XXXX. I placed the order using Afterpay who paid XXXX in full then charges me weekly installments. As of XX/XX/XXXX the package was, and remains, in XXXX. XXXX doesnt know where it is. Afterpay is still charging me. I stopped the payments which affect my future purchase power. Afterpay stated XXXX needs to refund and inform. I called XXXX XXXX, XXXX, XXXX and XX/XX/XXXX and was told the refund was sent I called XX/XX/XXXX and was told by XXXX they cant do anything. This is messing up my " purchase power '' with AfterPay and messing with my credit because I am not paying for what I did not receive and altho both afterpay and XXXX know I do not have it, they keep trying to take payments from me.
|
| 11/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
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|
Web |
Servicemember |
|
My Cash App card was stolen on XX/XX/2022 and multiple fraudulent charges were made. I disputed all of the fraudulent charges and the majority of them were refunded to me however 3 of the charges made totalling {$280.00} were not. These 3 charges were made tieframe wise in the middle of the other charges that were refunded to me as fraudulent however for some reason Cash App deemed these 3 charges as valid providing zero documentation for their basis for doing so other than a listing of the date of the charge, the amount, and the merchant name. I have disputed them at least 7 times with Cash App and they deny my claim everything without having any basis for doing so. They have essentially stolen my money. I want my funds placed back in my account and these fraudulent charges reversed immediately. Please please help me.
|
| 08/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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On XX/XX/2022 I see that someone by the name of XXXX was able to send themselves XXXX dollars from my cash app. I inform both cash app and my bank ( XXXX ) about this. Cash App refuses to do anything and my bank, at first, decides to give me the XXXX bucks back. I then receive a letter from my bank on XX/XX/XXXX that they are taking the money back out of my account. After further investigation, Cash App has claimed that I have multiple undisputed transactions with this XXXX person. This is a straight up lie. If you look through my transaction history on Cash App you will find that there is only one transaction with this person. Cash App has lied to my bank during an investigation that resulted in me losing money from a scammer. Multiple attempts at contacting Cash App have been made and they refuse to address the issue
|
| 06/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Everytime I have an issue with a merchant and dispute the transaction for valid reasons Cash App denys the dispute. Today XX/XX/2023 I contacted Cash app as instructed by the app to do so, I spoke with rep who only confirms that dispute was filed and denied but doesnt provide info as to why. I explained in both instances it was a scam and that no product has been provided as promised and when researched no other information to contact both merchants are listed. I asked if Cash app denied dispute what contact info to these merchants has been provided or confirmed which rep had no clue. I asked to speak with supervisor about the matter which he stated one would contact me by email. I wasnt provided any contact info and no refund of my purchase since my dispute was denied with no indication of how this decision was made,
|
| 02/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
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Web |
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I received my Tax Refund on XXXX/XXXX/2022 it was deposited into my Cash App account at XXXX, I re paid Cash App {$14.00} and {$21.00} those are the only transaction I authorized on my cash App account, around XXXXXXXX XXXX Cash app allowed someone to withdraw {$4000.00} from my Cash App account, I began to call them to find out what happened, I open a dispute claim, not long after I open the dispute they said I sent the money, I have never heard of the person, my account was also locked when the money was removed. I have filed a dispute at least 4 times with Cash App because they keep saying it was me. I have attached documents that will show different times that I sent the money. Please help me get my money back. I am a single mother of one child with no help. Cash App know they missed up but don't want to admit it.
|
| 01/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
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I used my Cash App card to pay for a hotel room and the incidentals on XX/XX/2022. The amount the card was preauthorized for was {$190.00}. The settled amount was for {$160.00}. CashApp is refusing release the difference between what was charged versus what was held for the authorization. Saying that I must dispute the transaction that they do not get an updated amount from the merchant. Its my responsibility to contact them and have them refund the amount to me as they were sent the entire amount. Which is invalid and not accurate as this is not at all how pre-authorizations work. I have tried to get them to correct this, showing them that theyre blatantly lying when they have said they dont receive the updated amount the card is processed for that is literally included as part of the transactions details in the app.
|
| 09/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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Web |
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I used to use the app XXXX. A while back, I started a chat with another anonymous user. They posed as a younger woman in need of cash. They provided their cashapp and I sent them {$30.00} in good faith on XX/XX/2023. Their cashapp is $ XXXX. Only after remitting payment did I realize it was a business account. No goods or services were exchanged. As such, Id consider this a scam at best and a potential money laundering scheme at worst. Cashapp support was only able to provide me with a generic complaint form reporting the account as a scam with no further context. I pursued this further with their chat support only to be given prefabricated responses that did not address the concern in any meaningful capacity. I dont need the money back, just reporting for the sake of other consumers and a belief in the greater good.
|
| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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On Monday the XXXX of XXXX, XXXX, I deposited the {$280.00} from Cashapp to my XXXXXXXX XXXX account. Cashapp 's error caused it to triple the deposit into my banking account. The deposit was posted to my XXXX Account and I was unaware of this. I have it set up in my XXXX account to not go negative if the money is not available, and no charges will be processed to my account if the money is not available. Because of the triple deposit, The XXXXXXXX XXXX system thought the money was in there and other charges went through due to the error caused by CASHAPP. Then four days later CASHAPP reversed two of the deposits made electronically to my XXXX account.This caused my banking account to be - {$520.00} on Saturday. Which I had to borrow from someone else to make my account in the positive so I didn't accrue any charges.
|
| 02/24/2022 |
Yes |
- Debt collection
- Payday loan debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
I took a loan from XXXX XXXX, a XXXX XXXX XXXX XXXX subsidiary. I owe the company the debt. The debt negotiation was made on my behalf by another credit relief company called XXXX XXXX. the negotiation was completed, and I made the complete payment for the debt. Then XXXX XXXX XXXX XXXX gave me a release letter for the account, which shows I have completed my payment. But t XXXX XXXX XXXX XXXX refuses to authorize the release of my withheld account. These accounts are Cash App and XXXX XXXX.
Today, XXXX, the cash app sent me an email that XXXX XXXX has not sent them a release letter. my account with cash app and XXXX XXXX is still held because XXXX XXXX refused to send the release letter to the cash app and XXXX XXXX for my accounts release please help me to tell XXXX XXXX XXXX XXXX to release my accounts.
Thanks
|
| 05/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I am the account holder of a couple cash out accounts one business XXXX XXXX and 2 personal XXXX XXXX and XXXX XXXX I had to factory reset my phone and I lost access to my business account and by accident created XXXX XXXX. I have contacted support to get access and or merge my accounts and I did everything they asked to verify and also I went out of my way and sent my birth certificate, social security card, copy of dl and a selfish of myself holding my dl and they have just quit responding telling me there is no information that they can give me about my case. I have nearly XXXX in my business account an s need access to it. I'm currently XXXX and this is worsening my situation. I need access or for them to merge my accounts so I can have access to my money. Please help this has been going on for the past 2 days.
|
| 10/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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One day I wake up and I cant get into my cash app. It was a big ordeal bc you cant talk to somebody and have a real conversation. Well I had a deposit fixing to land so I reversed the deposit b no couldnt even get chat support bc the cash app had some issues come to find. Well why didnt they just say do. Next thing I know they close my account. They make me feel like some kind of criminal and I dont appreciate it. Its wrong how they do me and maybe all the call holders are getting blamed for stuff. They keep tesponding the same thing like a broken record. I dont want any bitcoins or stocks. They will allow me to do that but not send money to my daughter. Makes no sense. I would like an explanation. I told them last night to completely close all my stuff and they have my tax info from last years taxes. Im concerned.
|
| 07/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
On Sunday XX/XX/2022 I had multiple unauthorized purchases made at XXXX XXXX XXXX located at XXXX Corporate XXXX, XXXX, NY XXXX ( XXXX ) XXXX between XXXX & XXXX for a total amount of {$810.00}. It took the suspects 4 minutes to make 3 purchases {$200.00}, {$200.00}, & {$410.00}. I then had an additional purchase made at XXXX & XXXX XXXX Spot on XX/XX/2022 for {$3.00} ( the remaining balance ).
I immediately filed a report with Cash App ( Square ) case number XXXX however was denied. The denial reason was that my phone is secure, which makes no sense.
No one at XXXX is answering at the store level, customer service keeps advising to call the bank or file a complaint, however Cash App is not assisting either.
I have extensive supporting documentation to prove I did not authorize nor initiate the transactions.
|
| 07/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I mistakenly transferred {$800.00} to my grandsons closed Cash App account. I contacted them and was told that there was no way to retrieve that money because I and my bank agreed that I was indeed the sender. That and all Cash App account in his name has been closed and canceled by Cash App and no such account existed at that time. If the money did not go to him, all I'm asking them to do is to please find out where my {$800.00} went to. For me, that's a lot of money to be in the wrong hands and I've uploaded the correspondence that I received back from them. This happened on Friday, XX/XX/XXXX in the afternoon and my grandson and I tried to trace the money but could not.
Any help you could give me would be so appreciated.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX XXXX ( home phone ) XXXX email address
|
| 06/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
Duplicate Cash Card Transactions Started XX/XX/2023 at XXXXXXXX XXXX Our team is aware of an issue causing duplicate Cash Card transactions, which is making some customers see a negative account balance. We are looking into this matter and will post resolution updates here.
This is the message I received today and I cant reach them on the phone or online. This error cost my account to go - {$25.00} and money is tight enough as it is. It may not seem like a lot of money, but it is to me and has caused a big inconvenience today regarding gas and groceries. I understand things happen sometimes but theres no communication from Cash App. Theres no updates and this is typical of their service. this is my money and it needs to be put back in my account or at least I need to be updated or compensated for inconvenience.
|
| 10/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
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Web |
|
|
XX/XX/XXXX I had {$380.00} dollars on my card I made a purchase at XXXX that night for {$26.00} woke up the next morning to {$33.00} in my XXXX XXXX account. I had just recently received several deposits and I know I didnt spend anything so I immediately checked my transaction history and pending transactions and it was nothing there besides my purchase at XXXX XXXX So I reached out to support via the app and explained my situation I was told someone would reach out via email that was 6 days ago and I have yet to speak with anyone in regards to where my money went! I have messaged them via app everyday and also called the XXXX number and they keep telling me the same thing that I have to wait to receive an email that I have yet to receive when I should not have to wait to find out what happened with my money!!!!!
|
| 06/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Older American |
|
On XX/XX/XXXX my card was compromised and used to withdraw funds from my Cash App account & was also used to make a purchase at a store all within 15 minutes or so. I reported the issue Immediately and had an unauthorized dispute claim initiated. Cash App found 1 of the charges to be unauthorized, but denied the others. Very unusual denying my claim even though these transactions occurred within " minutes of each other.
Description : XXXX XXXX Date : XX/XX/2023 Amount : $ XXXX Description : XXXX XXXX XXXX XXXX : XX/XX/2023 Amount : $ XXXX Description : XXXX XXXX Date XX/XX/ XXXX : $ XXXX Description : XXXX XXXX Date : XX/XX/ Amount XXXX XXXX XXXX Description : XXXX XXXX Date : XX/XX/2023 Amount : $ XXXX XXXX CASH APP XXXX XXXX ) Description XXXX XXXX XXXX Date :XX/XX/2023 Amount : $ XXXX Email : XXXX XXXX
|
| 04/22/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
On XX/XX/2023 I made a online purchase at XXXX it never arrived. I contacted my debit card and disputed it since I never received my items. They denied my claim I asked for the documents that decided this and was sent the transaction information nothing on the investigation on why my claim was denied. I've requested a refund from the online company and have several emails from them. The first saying I needed to pay them {$15.00} more dollars. Others saying they will give me a 40 % refund. The last one was last night saying my order is still on hold and they can offer 70 % refund. I've sent the emails to cash app to prove this is a scam and they are trying to get more from me and to please refund my money. I keep getting denied and don't know why and even hung up on me when I asked to be put thru to a supervisor.
|
| 07/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX a friend of mine sent me XXXX dollars in bitcoin for my rent and for my daughter 's medication the money has now been taken by cash app and they are refusing to release the funds or even send them back to my friend so he can send them using a more reliable and professional banking provider they originally claimed my money would be available in 24 hours that was a week ago now they are refusing to do anything they are holding my bitcoin to profit off the climb in bitcoins value that is rising rapidly and expected to continue to climb then if they even ever do release my bitcoin it will be at the value it was originally sent at earning them hundreds or even thousands depending on the market its a scam that is threatening my children 's well being and even lives because of their greed and awful ethics
|
| 05/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I made a purchase using my CashApp Card for XXXX on XX/XX/19 and the amount was {$190.00}. As soon as I placed the order with XXXX the order was cancelled immediately. I have spoken to the merchant in regards to the pending hold on my cashapp card but they have informed me that they have already released the funds back to my card.
I have tried to contact CashApp about this and to have them release my funds back to me but they have been rude hanging up on me and they have refused and denied me to speaking with a manager.
I have even emailed a manager from CashApp and offered to give them the auth code and transaction Number that shows that the funds were sent back and they refuse to look them up or even gather that information from me.
I need help getting my money back since CashApp is refusing to help me.
|
| 06/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
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|
I have received 2 fraudulent cash app cards in the last 2 weeks. I requested initially to have my social security number blocked on all accounts and from opening future accounts, this has not yet happened. If my current account must be deleted I understand. The company is hard to get on the phone, phone reps require you to add a debit card for verification even though they have a picture of my ID and I get bounced around to different people and no one can close the cards. The response I get is we have escalated your complaint and we are currently working on it. This is unacceptable, any time fraudulent cards have been opened in my name they have been shut down within 10 mins of calling customer service. The manager takes 24 hrs plus to respond to emails as that is the only way of contacting upper management.
|
| 05/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
CASHAPP is illegally withholding funds and is not allowing me to rightfully withdraw funds from my account. CASHAPP owned by BLOCK INC has not provided legal documentation to validate the lien on my account by a creditor that has not validated the debt pursuant 15 USC 1692g. According to the law a judgment from a court that has jurisdiction must be presented and accompanied with all documentation validating the debt. CASHAPP and BLOCK INC have caused great financial strain by denying me access to funds that rightfully belong to me. My rights as a consumer are being violated and CASHAPP/BLOCK INC are civilly liable to me for all damages caused by this inconvenience. This is to be considered my only attempt to amicably resolve this issue before I file a civil suit in court to receive remedy for this violation.
|
| 10/28/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/XXXX, while at work I contacted my bank for fraudulent charges. Then contacted cash App. There were multiple transactions and declined transactions but they managed to get it through, but as soon as I seen the email I contacted cash app claimed a error and fraud and the case was closed within XXXX hours of opening it XXXX. I have asked for documentation as of the XXXX and they haven't provided it as quick as they have closed the dispute. This is a violation as the beneficial owner of the account CASH APP has a Fidicuary obligation to act in the best interest of the principal. Using charge offs under the name of the principal. I am requesting all funds held in escrow in the name of the principal be released to offset this error to discharge. If this is not XXXX XXXX than I request a full reimbursement.
|
| 03/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
XX/XX/XXXX XXXX XXXX delivered bad food and was refusing to contact me back and so I contacted my card company cash app to step in. They pulled the money from XXXX XXXX XXXX and the next day XXXX XXXX refunded me a partial amount XXXX and then I wrote my cash app back and told them to cancel and refund my money to XXXXXXXX XXXX. They told me to wait 45 days from my original complaint. So I did and they told me on the XXXX to wait 3 business days. Today is the 3rd day and they refuse to release my XXXXXXXX XXXX to pay off the money they refunded and then denied me to keep cause XXXXXXXX XXXX has returned a refund for their bad service. I have chat proof and transaction proof cash app is refusing now to release the money on the given time frame of the refund. And now is fraudulently holding info on my money
|
| 12/05/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On Monday, XX/XX/2022, I added the same XXXX XXXX XXXX XXXX card to my Cash App profile ( that I always do ) as I was getting reading to " CashOut '' so can get cash for my am commute ( XXXX miles ) in XXXX XXXX as a local government employee.
CashApp immediately locks my card ( account value {$810.00}, stock value {$230.00} ) and sends me bounceback messages about freezing the account for XXXX hours and they would " get back '' to me with the results of their " investigation ''. I just used the app at XXXX, XXXX, and XXXX 's the evening before to buy baby food and diapers, and now this.
So resulting, I can't travel to work today. I called CashApp and the reps are much help as they give the same script I received online through bounceback messages.
To say this is a problem is a grand understatement.
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
I submitted a complaint yesterday regarding same problem, however over night I received more money to account. I had several messages from support saying that the problem with cash cards had been fixed and cards were working as should. Also received message saying cash app was back online and working properly. I attempted to cash out but said it failed, attempted to send to someone, said could not be completed, attempted to pay for something said it was declined. I contacted support was told they were sending to specialty team they would be in contact. Told them I had been told that for over week now yet no one had contacted me and demanded my money. Made them aware I had filed several complaints and filed a police report. They thanked me for information and said let them review my account. Nothing more.
|
| 05/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX campus that I tend to sent me a stipend And I no longer have the phone which my account is linked to. I called cash app over 5 times and talk to with people and also got emails that I have saved from the manager stating that they will not give me. My funds even though they access my account I gave them all the information they needed to access my older account. I still have my card. Which is locked and I? Can't get into my account to get my school money. And they are citing that they are not gon na give me my funds. They told me to start a new account and to put a card on there so that can transfer it over which I dead and they are still citing there's. Nothing that they can do so I can't even do my school work because I need to buy laptop. With the money that my school gave me.
|
| 05/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
Servicemember |
|
So Ive been using Cashapp for years and never ran into an issue until I started depositing large amounts and direct deposit from job. XXXX charges to XXXX are being doubled charged with voided dates and completed payments. XX/XX/XXXX I was charge {$110.00} and XX/XX/XXXX {$260.00} completed and voided by cash app. Its XX/XX/XXXX last week I was charged yet another {$110.00} and Today charged {$260.00}. I called spoke with 2 customer service agents and they both overlook the voided payments and say cash app has been having technical issues from XXXX until XXXX Ive added cash from my bank to make the completed payments. I really feel robbed cause their using my deposits I upload as them sending me money to account and after looking at statements I feel this isnt all they took but what I was able to witness
|
| 02/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Hello, This is regarding cash app. They give boosts for purchases. I chose the boost to get 5 % at XXXX for in-app purchase. I made a transaction at XXXX this morning ( XX/XX/2023 ) and I didnt get 5 % back as boost for transaction of XXXX XXXX I informed them and spoke to customer service, they didnt resolve issue and they they said I applied the boost after the purchase. Where I said i selected boost first and I am very sure. They didnt help so I canceled order.
Now I made order again, made very sure boost was there and again same issue. They told same reason and boost applied later.
Cash app cheating customers not giving the discount as advertised and making fraud. They have system issue and rather fixing it, telling customer made action incorrectly.
Please look into this and report accordingly
|
| 10/12/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/ at approximately XXXX XXXX XXXX I went to XXXX, Tn XXXX to make a cash deposit which was denied by CashApp. I attempted a chat conversation with customer support but no assistance and I was completely dismissed and treated like I was the problem for questioning it. At XXXX I was mortified when the cashier told me CashApp denied my deposit because of suspicious transactions yet CashApp denied that. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I depended on Cashapp to be able to receive funds from my family who helps support us while hes healing. Now without notification my account is useless. Ive been a customer for over two years. I have verbally revoked my authorization for ACH transactions to my financial institution that my CashApp is linked to.
|
| 05/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On Saturday, XX/XX/2023 I received 2 deposits to cash app totaling {$250.00} less cash app fees so about {$240.00} which gave me a balance of {$250.00}. There were no pending transactions and less than 2 hours after the deposits my balance dropped to {$3.00}. I immediately reached out to cash app and they keep telling me to dispute a transaction, but what do I dispute when all the transactions have posted and nothing is dated for the date in question? I have contacted support 4 times and now all they keep saying is an error occurred between XXXX and XXXX, but that is all the information they can provide. I can file a dispute.
People told me cash app was taking their money since the owner died, but I thought they were mistaken. Now I know they werent. I plan on telling them to file a complaint as well.
|
| 10/10/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
On XXXX XXXX dollars was transferred in to a square account.
XX/XX/XXXX I tried to transfer the money out and make a purchase, it was denied.
On XX/XX/XXXX I got an email saying my account was closed and I can wait 3 months latest XX/XX/XXXX for my money to be returned.
On XX/XX/XXXX communication with 2 customer service representative that had no information but please see terms and agreement XX/XX/XXXX communication with a manager who stated I needed to complete a form and it wasn't complete so they closed it. He reviewed my account as I stated I received nothing form them not an email, nor app nor anything else. He said unfortunately it's the banks they partner with and I had to wait.
XX/XX/XXXX I got a debit card from Square stating to activate. My account is frozen and I can't activate it.
|
| 03/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XXXXXXXX XXXX XXXXXXXX I had an issue with my computer someone had hacked into my computer and onto my phone both a teens said please wait firewall downloading and when my devices screens went back to normal 20 or 30 min later I received notifications from both my XXXX XXXX spend account as well as cashapp saying 6 {$500.00} transactions had been withdrawn from my XXXX XXXX spend account onto cashapp, then from cashapp {$2500.00} in bitcoin currency was purchased and {$500.00} cash was sent to someone I have never met before. Other attempts to send my money were attempted but failed due to cashapp flagging it as a direct potential scam. Though I have made MORE THEN 5 SEPERATE ATTEMPS TO CONTACT CASH APP AMD XXXX XXXX they have told me they can not assist in this issue or refund my transactions!!!!!
|
| 03/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with overdraft
- Overdraft charges
|
|
Web |
|
|
I was injured due to me not being able to delegate my funds that were visibly pending even though accounting shows I did not have enough cash to complete the purchase ( s ). As a result, and subsequently, a partial payment was made, with no in store authorized price adjustment. My body and emotional state paid the rest of the actual or overall cost of the transaction ( s ). At the time of the injuries either Cashapp or XXXX XXXX had my cash and I did not possess access to spend any of the pending amounts for any reason. As the company says, the transaction ( s ) were not completed and were voided. Prior to them being voided. I was injured because I did not have access to cash and the release of it to any other companys possession, or peer of the investigated amounts. Those injuries are to be remedied.
|
| 11/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have an account with CASH APP. The phone number and the bank account associated with said account is no longer available to use to log into that account as I got a new number and new bank account. Cash app is refusing me to use my Government issued ID to prove who I am. All my information matches said account and where they sent my cash card. I also have social security card and tax returns also. I have XXXX dollars in said account that I worked hard for. Cash app website claims I can use that as a dorm of identification. Two mangers have refused to tell me why they aren't accepting what their company policy states. I really need this money to feed my kids. Any and all help is appreciated. I also have a list of others that Cash App is doing this to. This company needs to be investigated for a scam.
|
| 05/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XXXX I filed a dispute in the amount of XXXX as of today, NOTHING has came of it. On XXXX I was emailed and told a provisional credit of XXXX was applied to my account and I've not seen a dime of EITHER OF THOSE funds stolen from me! Numerous emails to support team about the two transactions fell on deaf ears, repeated scripted responses which didn't answer anything when/if I even got a reply, XXXX " provisional credit '' was NEVER APPLIED TO ACCOUNT ( I have proof merchant refunded those funds to my account so, all legal sense ... they stole my money ) and, repeated attempts to get these issues rectified since XX/XX/XXXX fell fruitless on the companys end! I've been far more than patient, my patience is gone! Attached is email from CashApp support proving the date I filed initial dispute on XXXX
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/XXXX XXXX XXXX I attempted to pay a bill from my cash app account in which I had loaded cash on a few days prior And I get this message after I was unable to complete the bill pay to internet provider that I had violated there terms of service. They allowed me to transfer my money and set up a new card to transfer the {$39.00} in the account so I could pay for work retaliated stuff. However they refuse to tell me why they closed my account and banned me for life. This is how I was sending money to my daughter is the main issue right now. They refuse to give me any information about how I violated there terms of use. But just their disclosure that tells me nothing because Ive done nothing wrong. If I had done something wrong. Dont I have some right if an explanation if only a miminmal one?
|
| 07/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My cash app account balance was XXXX dollars. Cash App approved a charge on my cash app account even though there was a lock on my debit card and the debit card number charged was old/expired and reported lost or stolen over 3months ago. The cash app balance is now negative {$180.00}. I contacted Cash App to dispute the charge. I asked Cash App how a charge could be paid when my card is locked for debit purchases and there was not enough money in my Cash App balance to pay a charge for {$180.00}. My cash app balance at the time was XXXX dollars. I was not given a response why this happened. They told me that I need to pay the negative balance if I want to continue to use Cash App. I would like the negative balance reversed immediately and my account balance bought to a positive balance.
Thank You
|
| 03/06/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I created a new account with Cash App after losing access to many accounts that I have previously had with Cash App. I have been a documented victim of identity theft for the past year.
After creating a new account with Cash app, in documented written requests with there customer service department, I asked them to transfer any remaining funds from my previous accounts to my new account, which at first they agreed to do so. They then refused to do so stating that it was there policy and that they would be keeping the funds and that there was nothing that they could do about it.
I informed them that there was an active identity theft investigation regarding my accounts, which has been reported to the IC3, FBI and Secret Service.
Screenshots of communication with Cash App available apon request.
|
| 09/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
In early XX/XX/2023, I met someone on XXXX who was providing a service to me that I paid for through several transactions. On one of our last interactions, the person requested that I pay to have something created and she did not send the product to me as promised. I never received it in the mail and she made it clear that she did this intentionally and that she wasn't going to refund me. She's made several cash app accounts over the course of doing business and I believe this was done to set up the scam and prevent herself from being held accountable. I reported her accounts and requested help from cash app after this happened and they basically told me they weren't going to do anything. Not even about her conduct creating several accounts in an attempt to defraud me, and probably other people.
|
| 06/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I got {$900.00} in Security deposit and {$900.00} a month rent from a client. She had paid rent until the moved out. I refunded the Security deposit to her in full and some portions of rent using cash app in XX/XX/2023. CASHAPP then reversed her rent payments and security deposit payments after she was already refunded the security deposits as well as rent prorations on XX/XX/2023. They did not offer me a chance to explain what the payments were for they didn't even tell me the reason the funds were removed from my account. I have legal documents, leases and ledgers to show these payments were for what she agreed and intended.
These payments were also in my account for multiple months, and withdrawn so the funds they took where not money from her. Also one payment was from over 5 months before.
|
| 08/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My landlord uses Cash App, but I dont generally use this app. The landlord paid me {$50.00} for an air conditioning unit, via Cash App. I tried to withdraw the funds to my linked bank account, but the withdrawal would not work. When I contacted Cash App customer service, I was told that the debit card through my bank is not supported and that I should use a different debit card ( though prepaid debit cards are not supported ). I told them I dont have a different debit card, and the customer support said I am unable to manually override this, please link a different XXXX XXXX or XXXX debit card. Again, I dont have a different debit card. They said I can assure you this is the best course of action. They gave me no information to access the funds. I need to withdraw them, and can not access them.
|
| 09/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Ive been back and forth with cash app to get my direct deposit and account number so I can change my bank to my new account that I opened because they closed my account and they wont give me my info and I keep calling and they said they cant give me that information even though its my information. Now Im having to deal with them to get my money direct deposit to my new account. Im having my check on hold with social security because cash app wont give me this information. Its beyond ridiculous and frustrating how they are handling this. And they closed my account because I filed a dispute because someone used my account and I reported it to them to inform them what was going on and they said they closed it because of this disputes. So its okay for someone to use my account without my permission
|
| 08/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
Servicemember |
|
On XX/XX/23 I reported my card lost/stolen also made a police report and funds was stolen from my account so I contacted cashapp about my charges followed their instructions and I never received a copy of their investigation only a denial email after minutes reporting it with my police report number. So cashapp deactivated my account so making disputes. Not only that I never received my money back that was stolen no report from there so call investigation not they only want me to continue to send and receive money from account to account.. I want my money back that got stolen which they was supposed to protect once they seen 5 bitcoin 5 airlines 5-6 stores transactions back to back with odd amounts up to XXXX in my account at XXXX at night while I was one the phone reporting my account stolen..
|
| 07/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX I went to get a hair cut and when it was all said and done I payed for the cut and was on the way to tip my barber but the accept button was being blocked by the keyboard on the phone so in trying to press the accept button a couple times I added 3 XXXX and XXXX $ turned to XXXX dollars. I immediately called my bank XXXX XXXX right after 2x and both times they told me not to worry about it cause the spending limit is XXXX. My account is in the negatives and the bank has denied my claim to have it overturned. My barber also sent the money back to me as virtual receipt but a couple days later I called my bank cause their was no change to my account and they told me they don't know where the money went And Im being told that when they close my account it will affect my credit score.
|
| 01/03/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I had XXXX transactions were the funds was deposited into an account that I am not accolated with. I have summited XXXX claim and was denied a refund. Since I don't have and I am not linked to the account the money was deposited the bank will not refund the money as well.
In XXXX XXXX my Cash App. was compromised/hacked and I had to get a new card. I did not realize at that time they added a debt card to my account to to have monies deposited in.
On XXXX XXXX XXXX XXXX XXXX a deposit of {$56.00} was deposited to this fraudulent account and on XXXX XXXX XXXX XXXX XXXX XXXX in the amount of {$100.00}.
The fraudulent account is with XXXX XXXX and I don't or have I ever had an account with them.
I was denied my refund twice, stating I authorized this transactions and I did not.
Thank you
|
| 09/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
At XX/XX/XXXX, Im trying to change USD to RMB, Im in a rush so Im sending help on social media, and a guy text me he can help with it, Im in a rush, he blocked me after I send XXXX $ through cash app to him, I try to contact cashapp and they said they could not help because Im under 18 and they need my SSN, they could help me anyway either Im a minor, that is not fair, Ive contact them like ten times, they all said they could not cancel a transaction, so I contact bank for this, at XXXX XXXXThey denied my claim at XX/XX/XXXX and takes a month, everytime I called them four times and I get a completely different answer from every call and still can not solve my scam problem, they replace my card and saying that could help report a fraud, i call today and they said I could not get my money back.
|
| 05/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
In XXXX of this year, I used Cashapp to order groceries from XXXX with a charge of {$70.00}. I could clearly see my account go down to {$0.00}. Fast forward an entire month later, I wake up to a cash app notification saying that a {$70.00} payment from XXXX was completed. They had just taken money I had just received from relatives not XXXX hours ago.I had called their support and cash app claims that there was a " glitch '' that returned the money from the charge. Even though, my account remained at XXXX, they claimed I received the money an that they couldn't return the {$70.00} that they took from my account without any authorization or notification from me. After checking their recent reviews they've had multiple people have this " glitch '' and had cashapp pull money from their accounts
|
| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had asked both my bank and CashApp to dispute a transaction with an individual on XX/XX/2023 for {$100.00} for online services which they failed to complete thus making it useless, and promised to send the money back but failed to do so. After opening a dispute with XXXX XXXX XXXX, CashApp denied the claim deeming that they completed their end of the transaction by moving the money from my account to the other persons.
As you can see from the pictures below, the person in question gave me their CashApp ID previously, which is the same one I sent the {$100.00} to, and the photo shows a couple hours after the money was sent that they stated they had to cancel on my due to personal issues and agreed to send the money back but failed to do so as can be seen by their and my own transaction.
|
| 05/30/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I have cash app account for well over a year now, I use cash app for living expenses and to get paid from various contractors as I am XXXX XXXX, on or shortly after XX/XX/XXXX my account was locked for no reason, I've contacted cash app and spent the better part of 4 -6hours trying to get answers why my account was locked and have only been told I violated the terms, I've not received any contact as I've requested every time I try to figure out why it was locked, I've lost a contract job due to prospective company not having time to redo my payment method, there is a small amount of money I the account, I want my account unlocked and to be compensated for the time I've spent and the lack of responsibility that this financial institution has shown towards me being able to support my family,
|
| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
Older American |
|
I opened a cashApp account to get payment from my renter in Illinois. I gave them my bank debit card info so the money will go directly into my bank account. Received a payment of {$700.00} into my cashApp account but the cashApp will not deposit into my bank account but instead wants me to open a credit card account to access my money. My contact with cashApp left me with no results because their biometrics can not verify me through a picture of my drivers license because I grew a mustache. They didn't require that, when XXXX setup the account and I am XXXX XXXX XXXX with a physical XXXX and they are holding my money with no recourse. I have lived at the same address for over 30 years and have excellent credit. I suspect they are holding the money to gain interest on my money. Need help.
|
| 08/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My Cash App account was hacked into on XX/XX/23, and the persons used my bank debit card information to steal {$320.00} and {$25.00} that was sent to me on XX/XX/23 to purchase XXXX on XX/XX/23. This is a total of {$340.00}. I filed a police report and alerted the banks involved as well.
I contacted Cash App support several times to report the scam and they have refused to examine the claim any further than to send me a copy of the transaction as proof that it was completed from my account. They continue to send requests for more information and then after I supply it I get a response that says my claim has been closed because they have not heard from me. They continue to request the same information for XXXX different claims that are actually the same request to have my funds restored.
|
| 05/03/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
This is against Cash App. on XX/XX/2023 I borrowed {$500.00} USD from Cash App and the agreement was for me to repay it on XX/XX/2023. On XX/XX/XXXX I made a mistake and paid it early which caused my regular checking account to overdraft. I contacted Cash app to asked them to refund it because it was done by mistake and they have been telling that the case was escalated however i have yet to get an update. I have reached out about 6 times calling as well as emailing with no response or update. I explained that it was an accident and that before I get hit with overdraft fees I would like them to refund it so I can deposit it back into my account and they keep giving me the run around and not answering my questions which makes me feel like they being deceitful or doing something fraudulent.
|
| 09/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2023 at XXXX I tried to withdraw {$120.00}. The machine was taking forever so I started to record with my phone. The atm machine finally said timeout. So I called the bank that the atm was at and left a message and tried to get ahold of my card issuer as well. No one was available on either end and I had to wait until business hours to speak with someone. The banks atm called me right away and I was told that I would have to deal with my card issuer. My card issuer has made it impossible to find out whats going on. They refuse to escalate my call to a supervisor every time that Ive requested. I was told numerous times that they will email me an update and I have not received that either. Since then Ive had my electricity shut off and was made to pay a {$100.00} reconnection fee.
|
| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/ I attempted to send {$200.00} to my granddaughter via CashApp. Her account is part of a family account due to her age, and her mother is the owner of the family account. Because of this type of account, my granddaughter is only allowed to receive a certain amount of funds each month. At the time We were unaware until AFTER I attempted to send the funds that shed already received the maximum amount for that month, and that caused an automatic rejection of the funds, by CashApp and an automatic refund which meant the funds should have gone directly back into my account. They did not! My daughter, my granddaughter and myself have all reached out to CashApp to get this resolved so that I could get my money back, numerous times and have not been successful with getting a resolution.
|
| 06/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I wanted to send {$300.00} to a person that needed the funds for food via Cash.app. I was having trouble linking my account to the transfer of those funds. I tried multiple times without success. When putting in the " hash tag '' for the person to receive the funds there was an automatic dropdown menu of that persons name and all seemed fine. Finally found a credit card and the money was to be transferred. I put in the correct name but when the money was sent it went to a different party with a similar hashtag. I later realized that they money was sent to the wrong person and contacted Cash.app as well as the party that got the money incorrectly. Cash.app said they can not do anything, though it was their fault with a faulty drop down name and the person has not sent me back those funds.
|
| 06/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
ON XX/XX/XXXX MONEY WAS PAID TO ME THRU SQUARE ACCT.
MONEY WAS SENT TO MY XXXX ACCT. I FORGOT I HAD CLOSED THAT ACCT AND SO XXXX RETURNED TO SQUARE ON XXXX XXXX TRACING NUMBER XXXX ... THEY TOLD ME MONEY SHOULD BE ATSQUARE ON TUES THE XXXX -- -- IT WAS NOT ... AFTER MANY CALLS AND EMAILS TO THEM THEY SAID IT WAS STILL WITH XXXX ... REPEATLEY I TOLD THEM I HAD TRACING NUMBER THEY NEEDED -- -THEIR RESPOND WAS THEY NEEDED PERSON I HAD TALKED TO WHICH IS A CUSTOMER SERVICE PERSON WHOM PROVIDED ACH NUMBER... SQUARE SAID I WOLD HAVE MY MONEY BACK IN 1-3 DAYS -- ITS BEEN FOUR DAYS NOW AND STILL MONEY AND NO RESPOND I DONTUNDERSTAND HOW MONEY CAN BE TRANSFERED IMMEDIATELY AND THEN IT TAKES DAYS TO GET IT BACK.. I FEEL THEY HAVE MILLIONS OF DOLLARS THAT THEY FLOAT DO USE IT FOR THEIR PURPOSE
|
| 03/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
This scam has happened twice now. With the most recent being the most promising in appearance. The first one was for {$350.00} and I was told CASHAPP couldnt get it back to me. This time its {$1000.00} and {$650.00} they sent to be turned into XXXX. The scam started on XXXX with a XXXX XXXX XXXX XXXX XXXX XXXX XXXX He then gave his XXXX ( XXXX ) where on his story he shows multiple XXXX saying they received payments. He asked for {$110.00} using a bit of foot in the door psychology to ask for more. Then he directed me to an agent who contacted me via email ( XXXX ). They said I needed to pay processing fees that now amount to {$900.00}. They then told me another accountant would pay me. The accountant paid {$650.00} to me but demanded I give it back in XXXX. Their email is : XXXX XXXX
|
| 10/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I received any unauthorized charge on my XXXX XXXX checking account of {$20.00} Cash APP. I filed a report weeks ago and they just closed it with no response so Im filing again because this company aides and abets crimes by allowing fraud and identity theft. In addition, if you do your research XXXX XXXX use this platform in which they promote blackmail and exploitation and they receive the money through this app. When you report the profiles nothing ever happens. They never call you either. Its run by an automated robot so when they respond to this complaint itll be the same ole response about calling an automated robot on the phone in which they never solve the problem. This company needs to be investigated by the police. I want my money back because I refuse to let people fraud me
|
| 05/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Created a police report the second I found out about the fraud on my account. Contacted cash app to lock my account and send a new debit card.
Created a dispute with cash app about unauthorized transactions that I did not make or give anybody permission to make.
There was two transactions that occurred.
XX/XX/23 in the amount of {$2000.00} @ XXXX ; XXXX XX/XX/23 in the amount of {$2100.00} @ XXXX They denied my dispute saying I authorized the transaction or gave somebody permission to.. my debit card was NEVER lost or stolen or misplaced anywhere. They said a cash card was used during the transaction. My details mustve been compromised. I asked if there was a PIN number used and they wont give an answer. I asked where is this merchant loctated at Also, they dont have information.
|
| 12/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I did a transaction thru cashapp with an online fraudulent merchant minutes after transaction i was made aware that website was fraudulent i contacted cashapp to stop process and payment to fraudulent websit i was rudely hung up on XXXX different times when explaining to cashapp reps the situation i was denied to speak with any supervisor as well as any cooperation cont info they basically told me o well let the scammers scam even tho me as a customer of theirs are telling them to not allow this transaction they are indifferent to assisting me in any way i also know firsthand they have the authority to cancel transactions as i have been a member of cashapp for a while and iv had one previous similar experience a few months ago where they stopped an transaction and reimbursed my money
|
| 11/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2023 I had received a call from my banks fraud department I been informed that a XXXX XXXX had access to my previous account. As far as trying to fix this cash app has allowed this person to take funds from my account and take over my debit card that was linked to my bank account. Cash app denies all wrongdoing and says that they are correct infact as a matter of fact that the documents that I provide will show otherwise. I will be using these documents in the court of law ialso have explained the situation over and over again. As you can see the card number ending with XXXX will show that it belonged to me and I did in fact have it in my possession with my name. Now you never found it odd that someone else got access to the same card information as the same as mine did you.
|
| 12/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
XX/XX/2023, I used XXXX XXXX to receive payment for service rendered to a customer. Upon successfully charging customer 's card using XXXX XXXX, XXXX locked my ability to withdraw funds as they used to randomly, and requested I verify some information with them. Upon verifying the requested information, they went ahed to terminate my account, and threatened to hold my funds for XXXX which in return would cause unspeakable setback, hunger and possible eviction. I intend using the said funds to add up with the cash on me to pay my rent that same day I completed the services and got paid, but XXXX ruined it all and still refuse to let me access to my funds. Even though, ever since I started using their services for processing card payments, there has never ben a chargeback or dispute.
|
| 07/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American |
|
My cashapp card was charged about 9 times from a company that I never heard of, first the company tried to charge me {$100.00} which was declined, I contacted cash app and they said do not worry it was declined because I didn't have enough money in he account, then the next week on the morning that my direct deposit was deposited the company XXXX XXXX ) took out all my money in about 9 transactions in a matter of minutes, I contacted cashapp, through the app on my phone and put in disputes for every transaction which happened on XX/XX/2022, so far cash app only refunded 2- {$10.00} charges. Please help.
It seems like cash app isn't showing every transaction on my statement now, on the day it happened it showed a total of about 11 transactions, now it only shows 9 transactions.
|
| 11/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I made a purchase to XXXX online, I never received my item. I reached out to the merchant for tracking and it was provided. On the XXXX day after making the transaction my tracking updated that it had been delivered 4 hours away from my address and which is the address I provided for it to be delivered to. I made this purchase on XX/XX/2023. I have disputed it multiple times with Cash App and have gotten the same denied message afterwards. I work in the disputes department for a large bank and know that this is not how it should be handled and this is not how someone should be treated trusting a bank with their money. My purchase amount was {$39.00}. I provided my invoice, and the tracking given to me by the merchant and I was still denied my money back from my trusting company.
|
| 06/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I used Cashapp to send a one time payment for purchase of some furniture through there site. When I sent the money to the person and I kept getting excuses for when they were coming and it had been hours I requested the money back which later they denied. I flashed the account as fraud and put a dispute in. I was told to wait up to 14 days. In that period they didn't contact them or suspend the account nor did they even investigate the person. They never called me back and when I did they didn't care to try they told me to try asking them for the money again and they will look in to it since they didn't when they were supposed to. Still nothing has happened even though they offer use insurance with accounts. Makes sense they are being investigated for the same thing. Please help
|
| 04/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received mail from Cash App yesterday ( Tuesday XX/XX/2023 ) with a Visa Debit card from Cash App. It had my name, a number, CVV, and expiration. On the card it said XXXX XXXX at the bottom along with cash.app. The paper that the card was attached to said Block , Inc. on it. From what I understand Cash App is owned by Block Inc. I did not ask for a card from them. I am concerned because I recently got a letter from XXXX XXXX about an account that was requested online. I see that there was legal action between Block and CFPB as well. When I called ( just now ) they asked me for my name and how long I had been living at my address. They wanted my email address to provide a link so that I could send them pictures of the card. I am really suspicious so I am afraid to move forward.
|
| 03/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
on XX/XX/XXXX my card was charged at XXXX XXXX for {$84.00}, i immediately called XXXX XXXX and they stated that it was a Gas hold and i would need to call Square Banking to have the hold removed. I called SQAURE for three days straight, they told me it was XXXX XXXX that needed to release the hold, then they told me it was an actual PURCHASE. on XX/XX/XXXX i disputed the charge online. i provided documentation from XXXX XXXX stating that the hold was released. SQUARE never called me back. I have been trying to contact them for three weeks and no one is answering. when i send an email they say they will call me back and never call. I emailed XXXX, XXXX, XXXX XXXX, and XXXX. all reps saying they will call me in regards to the dispute and have not responded. I need a response.
|
| 07/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
the date was XX/XX/23 and i wanted to send get a large amount of money someone sent me on cash app. i got a email saying i needed to send {$80.00} to activate my bitcoin wallet, the email ( at first glance ) looked real so i sent the {$80.00} then they asked for {$400.00}! THEY SENT A FAKE EMAIL WITH CASHAPPS EMAIL ADRESS i didn't send them the XXXX but ANOTHER SCAMMER IN THE SAME CIRCLE SAID PAY THEM AND THEY COULD TRASNFER IT! i could not transfer funds due to me trying too many times. i really need to the money so i sent the {$200.00} to the account on paypal he said it didn't go through so i sent it again! he then said it will transfered " Tomorrow '' I haven't heard from him since i want him arrested and i want a full refund of {$480.00}!!! CASH APP AND XXXX ARE NO HELP!!
|
| 01/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX, a handle named XXXX XXXX with a Cashapp handle of $ XXXX XXXX. He claims to be from XXXX. He asked for my XXXX information and has my phone number. He videocalled me to " confirm '' his identity with me. Shortly after contacting you, he wanted you to know him and his story on an extremely specific and personal level. He will be an orphaned XXXX years old teenager with multiple siblings and both dead parents. If you look carefully between photos, these children will not be of the same number/age/gender between photos if you look far and wide enough between them. He partially guilt tripped me by begging and quoting Biblical scripture. He claimed to have but very little/no other relatives. And that hes looking out for his brothers. He will not have enough money for food.
|
| 06/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I noticed several unauthorized transactions made on my cashapp account onXXXX XX/XX/XXXX. I contacted cashapp about this situation on XX/XX/XXXX as soon as I noticed unauthorized transactions were made on my account. I never used my card with the merchants where the unauthorized transactions were made. I reported the unauthorized transactions as soon as I noticed them. XXXX {$160.00} XX/XX/XXXX at XXXX XXXX- {$290.00} XX/XX/XXXX at XXXX XXXX- {$160.00} XX/XX/XXXX XXXX XXXX XXXX- {$170.00} XX/XX/XXXX at XXXX XXXX XXXX {$110.00} XX/XX/XXXX at XXXX XXXX- {$7.00} XX/XX/XXXX at XXXX XXXX- {$7.00} XX/XX/XXXX at XXXX Unauthorized charges were made on my account, I never used my card with any of these merchants to authorize any of the unauthorized charges that were made on my account.
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2022 at around XXXX my fiance sent me {$30.00} to my CashApp and I hadn't realized that I did not activate my card. I tried to log into my account to activate the card but was unable to do so as my phone had been stolen just a couple days before. I tried to make a new CashApp to get the money back and told CashApp customer service the issue. They will not help me to gain access to my previous account, despite having verified my identity several times using my full name, date of birth, social security number, and address. They even refuse to help get the funds sent back to my fiances account. Also, They have not refunded the transaction despite it showing canceled on my fiances transaction receipt. They are denying us our money and refusing to help correct the problem.
|
| 10/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/23, I ordered 8 pairs of leggings for XXXX a pair from a company called XXXX. and they only mailed me one pair. So, I contacted the merchant and asked for a refund for the remaining pairs because one ; it took forever for the 1 pair to come and two ; if you go on XXXX and XXXX they have been scamming people this way for the longest and for cashapp to keep denying my claim for a refund, when they are not even asking for my proof of a company defrauding many of people and blatantly stealing from hardworking people, I guess cashapp must be getting a cut from the sales to not want to give a refund when I have proof of these scammers!! I just want a refund! Also, I made a complaint with XXXX and now out the blue I can't use my card and nor will they give me a reason why.
|
| 09/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
CASH APP has been notified in a previous complaint that they are illegally holding my property ( money ). This illegal siezure of my property is illegal pursuant the FDCPA. Due to their willful negligence CASH APP is now an accomplice to the violations committed by XXXX XXXX XXXX. and XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to collect an alleged debt. In doing so they have violated several laws under the FDCPA. I have attached a notarized Affidavit Of Fact which outlines the various laws that are being violated. My consumer rights are being wrongfully violated, and a financial hardship is being caused by the illegal seizure of my property. I have already attempted to resolve this issue which was demonstrated in my previous complaint XXXX.
|
| 03/06/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XXXX my tax return was deposited into cash app, I went to send to my husband and they locked my account, according to them for 48 hours, I have reached out to support countless times for them to tell me they have no information it's now been almost 4 days. I have had no money thanks to this and they had ruined mine ans my kids vacation. I have tried reaching out on XXXX messenger as well and they told me 3 times they sent me a email they never sent me. The day of my deposit I swapped from XXXX to XXXX I do not know if it flagged me for using a different device but ifthdy would have asked I would have said that. This is totally crazy. All I want is my tax money that's locked and to never use this app again. No one should be worried and have to walk on eggshells over an app.
|
| 12/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
My card was stolen at at gas station. I may have dropped my card and I called cash app customer service the next day when I realized it was a transaction that wasnt made by me .they wouldnt provide me the store information so I can call the store myself also to inform them. I filed a dispute that same day XXXX XXXX and was denied today XX/XX/2022 I ask them why and they provided me more information today it said insufficient funds is the reason why they denied me. I couldnt talk to a manager or no one to resolve issues they wouldnt provided me no more information told me case close. I ask them can I reopen the case and the information giving to me is not correct to open the case. I call representatives for help and both told me no more information can be given on this claim.
|
| 02/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
On XX/XX/2022 I received an unsolicited XXXX Debit card with my name on it at my home address via the United States Postal Service. The card lists cash.app and XXXX XXXX. On XX/XX/2022, I reached out to the customer support of Square ( the parent company of cash.app ) and was told that they could not help me. On XX/XX/2022, I tried to reach out to both Cash.app and XXXX XXXX to close the account ( s ) immediately and was told that could not be done immediately and that I needed to respond to an email with more information to begin an investigation. I am unable to get in touch with a fraud prevention specialist at either institution even though I called during posted business hours. According to a cursory search on XXXX, this is happening to many people over the last 2 years.
|
| 08/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
My brother attempted to send me {$400.00} via CashApp on XX/XX/2023. He sent the money to an obsolete account that I no longer have access to. Despite several attempts, CashApp refuses to either transfer the money to my current account, or refund it to my brother- the original sender. I have provided CashApp with ample information to verify my identity, but they are also asking for my old phone numbers and debit card numbers that I no longer remember. I'm XXXX and my memory isn't what it used to be. When I replace a debit card, I destroy the old one. To me, keeping money that doesn't belong to you constitutes theft, over the internet wire fraud, and since my brother and I are both older than XXXX, XXXX fraud. CashApp 's case number is XXXX and the XXXX XXXX is XXXX XXXXXXXX
|
| 07/04/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
On XX/XX/XXXX and unauthorized charge appeared on my cash app prepaid card on XX/XX/XXXX for {$170.00} from the XXXX XXXX then another charge came through for {$350.00} from the same XXXX XXXX XXXX when the second charge came through for {$350.00} that's when I noticed that there have been two different transactions contacted the cash app customer service all they're doing is giving me the runaround they stated that my card was present when the transaction happened which is not true at all I have the XXXX app on my telephone and that card was used as a backup form a payment my phone was lost whoever my apps as well as my credit. I've contacted the XXXX XXXX I was told to call my credit card company did not get no assistance I'll explain that to the cash app customer service
|
| 04/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello I was scammed on cash app by someones posing as cash app I never gave them any of my secure information they still had all of my personal information and scammed me for XXXX $ Ive disputed this with cash app gave them all of the info needed they refuse to give me my money.All 3 times they tried to steal my money cash app flagged it as scam if so why was my money still taken. The cash app names where posing as cash app refund dept. The scammer is still texting me trying to scan I have also co ya yes local law enforcement Im really lost as to what to do Im a single parent I was moving the next day they took all I had and to be told I sent it to them? Is there any way this can be covered. Cash app is also a scam platform and they do not care they have not tried to fix it
|
| 06/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
From XX/XX/2022 I had two different deposits supposed to be coming in. I had to complain because one of them was because somebody had taken my money they were supposed to they refunded it, but then they gave it back because my account closed they said they couldnt give it to me. They know that I disputed it so I dont know what the problem is but the money is owed to me and then my deposit they came in. Somebody had gotten a hold of. Ive complained about a complaint about it tried fixing it and it went to a different account then they fixed it so I dont know whats going on, but they did not let you that I was supposed to get back and so I am just trying to get to the bottom of this and get my money and its not protected because they keep allowing things to be taken from me
|
| 05/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
My XXXX Wireless Service Was Erroneously Cancelled For Fraud XX/XX/XXXX By XXXX Per The National Verifier I Was Told To Call By A XXXX Representative To Get The Details About My ID Being Flagged As Fraudulent. The Agents aT The XXXX XXXX XXXX FTC Told Me To Request My {$60.00} Refund For Service Paid On XX/XX/XXXX Which Was Cancelled Less Than 48Hours Before My Service Was Unjustifiably Disconnected For Fraud : Acct. # XXXX XXXX I.D . XXXX XXXX XXXX XXXX Has Also Made Contact w/1 OF Their Live Agents Very Difficult Once My Service Was Unfairly Cancelled After Paying {$60.00} For Unlimited Service.
CashApp Has Refused To Give Me A Refund After 3+ Requests Since XX/XX/XXXX & Sent A Transaction Report XX/XX/XXXX Attached As Their Justification For Not Issuing My Refund.
|
| 02/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Cash App is the corporation in question. Using the service on Saturday at XXXXXXXX XXXX, I sent my son {$50.00}, to his account : XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX ). The transaction Successfully went through.
case # XXXX However, the account : XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX ), is " Supposedly '' " Suspended '' and Unbeknownst to myself. So, as I asked Cash App 's support team, what happens to my money.
The had the Audacity to inform me that Cash App 's do not Issue Refunds. To my Horror, I find out that. Not Only had Cash App Allowed this transaction to go through, but they had also taken my son 's paycheck in much the same way.
I want my Funds Returned to the sending account, Not EXCUSES as to Why Cash App gets to Keep my Money for Services NOT Provided.
|
| 02/18/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Cash app took the money had in my debit account and they took money from my savings account. I contacted customer service after not having my money so I contacted then they said it wss for a transaction. they won't yell me specific transaction I am only guessing. Then I see a transaction that I did not make so I disputed it. Then I asked if I could know who or where the purchase wss made from such as an ip address or something no. I told cash app to look at my account in both the merchant and bank no I told them stealing my money is not ok. That they can't just take my money especially from my savings. They are responsible for letting my account be used/breached by someone and thru flat out TOOK my money without even letting me know. They won't answer any is my questions
|
| 11/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash app allowed a user by the name of XXXX XXXX real name XXXX XXXX to use there platform to fraud consumers out of funds by pretending to be a fitness coach with a merchant account with Cash app as I used cash app at multiple vendors such as XXXX XXXX XXXX and have been able to get a refund for products not delivered how ever at this time cash app has ingnored my request to start a dispute in regards to the fraudulent charge Ive also requested a manager call me to discuss the issues and find a resolution since my cash app account is federal insured and should follow all consumer right law but hasnt done so and is completely allowing a person to use there platform to commit theft and fraud I ask you investigate this transaction alongside the companies dispute department
|
| 11/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/ CashApp service goes down and when it came back up and I logged on my account was closed with a broad statement claiming I violated the terms and services agreement. However I had done nothing to warrant the closure or statement. Since then I have tried to appeal the closure and have been getting run around on getting my account opened. It wasn't until I filed a XXXX complaint on XX/XX/XXXX that I finally got some sort of motion with email contact from a representative. However it ended up just being a run around with the same ambiguous statement with no proof of me violating the terms and services agreement and that because they closed my account it can't be reopened. They are blatantly lying. The attached photos was the end result of the email communication.
|
| 03/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2023 I called cash app to file a dispute for 1 transactions that I made online for the amount of XXXX because I never received my merchandise from the merchant well cash app denied my dispute so I called back on the XXXX, XXXX, XXXX, XXXX and each time my dispute was denied. On the XXXX I called back and asked cash app could they send me a statement stating what steps was taken to come to the conclusion that did and they sent me a receipt I sent cash app a demand letter stating that I would file a lawsuit if this matter isn't resolved and they closed my account. I sent emails to the merchants with 1 reply and nothing from the others now I am out of money and I have no merchandise. I do have documentation confirming this I even have a witness to this event also.
|
| 03/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I am owner XXXX XXXX XXXX, XXXX XXXX our client XXXX XXXX, after the service was completed in the amount of {$740.00}, asked to make 2 payments of {$370.00}. Later, a month later, the client opens a dispute for the first amount of XXXX and claims as a duplicate transaction, which is an absolute lie. Our company, having received a message about opening a dispute, and seeing that two transactions have passed in a short time, by mistake sends money XXXX XXXX The next day, the client opens a dispute as already dissatisfied with the service, which is also a lie, since the work was completed in full and the bland radar system began to work. There is evidence of the amount that the client must pay in correspondence and invoice, please see attached. We use money service SQUARE.
|
| 12/12/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
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I've noticed that there was a debt with Afterpay under my name and I've never had them nor heard of them. I am a true victim of Identity theft. I've filed police reports as well. By provisions of the Fair Credit Reporting Act and per the standards of reporting compliance implemented with the XXXX enacted XXXX XXXXXXXX XXXX XXXX regulations, I demand that this above mentioned account be permanently removed from my XXXX XXXX XXXX Thank you in advance for your WILLFUL rectifying of the notated MIS-INFORMATION above indicated. Be advised I am NOT seeking a generic statement saying that these items are verified. I am requesting undeniable, irrefutable PROOF that the alleged accounts are verified and validated and accurate. I've filed a full police report for identity theft.
|
| 12/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
15 USC 6508 I have the right to opt out and that they have reported information and transactional history to XXXX XXXX and XXXX XXXX Per the FCRA as a Federal protected consumer of any and all authorizations. I the consumer may have given you written & unwritten. Verbal or non-verbal per 15usc 6802. Under 5 usc 522a you are not suppose to give my social security number to anyone that is not the federal government. 17cfr 424 all inquiries must be removed. Fair Credit Reporting Act of 1974 15usc1681 Inaccurate Reporting Non Public Personal Information 16crf 313.6 16 crf 313.7 15usc1602 Per the FCRA as as a federal protected consumer. Im now opting out any and all authroizations. I the consumer may have given you written & unwritten and verbal or non-verbal per 15usc 6802
|
| 05/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Was having difficulty with Cash App account on XX/XX/2023 The service rep. Contacted turned out to be a fake scam and took {$500.00} dollars and transferred it to another account.
*Cash app will not follow through on who took or received the money. They literally have no way of knowing who took the money if individual doesnt respond.
*I know now Cash app is known to be seriously scam affected and by my banks response but Cash app does nothing to protect its users. I can literally XXXX and find multiple Cash app service messages that are fake. Why isnt Cash app taking action? Its not their money so they dont care.
*Cash app is pushing XXXX big time. No safety precautions for users at all.
*Cash app is available only restricted hours and its confusing how to contact.
|
| 10/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
We own a XXXX XXXX company, in which a client paid us {$40000.00} through square. Her payment cleared 3 weeks ago and they are refusing to release our funds. That money is to be used to purchase her XXXX XXXX products if we dont have the money, we can not provide the XXXX or service. Our company is a small business and because of this refusal to release our funds, we are going under. We can not afford to lose our business, as it is our livelihood and we will in turn, lose our home.
Every time we call them, we are told, it is under review with the review team and we will be contacted in 1-2 business days if additional information is needed. We have provided every documentation needed, as they come up with something new each week. We can not afford to wait much longer.
|
| 07/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I stay at best western hotel on the XXXX funds were held but on the XXXX the were released by the hotel. I have spoken to them twice now with confirmation that funds have been released for awhile now and should have been made available to me already. I had to best western because initially cash app was claiming funds werent released on there end and I came to find out that wasnt the truth. I spoke to cash app and theyre still refusing to release my funds and saying they have 14 days which is unheard of. I was told no more than 5 business days. They have all the information they need in front of them and have had it for over a week and are still refusing to release funds. If they need to contact the merchant they can. I am not at the hotel anymore. And I need my funds.
|
| 03/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX my XXXX XXXX son added {$600.00} from my bank account to my cash app without my permission. When I noticed I contacted Cash app and they refused to do anything about it so I called my bank and asked them to reverse the transaction, which they did. Cash app proceeds to apply a - {$600.00} to my account. On Thursday, XX/XX/XXXX my children 's father send {$100.00} to that cash app and my son accepted ( again without my knowledge ) which resulted in Cash app applying that {$100.00} to the - {$600.00} leaving a balance of - {$500.00}. When I called Cash app on XX/XX/XXXX to inquire why there was - {$600.00} was applied to my account in the first place, the representative could not give me an answer and when I asked to speak with a manager, I was hung up on.
|
| 10/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American |
|
I have been using CashApp to provide an intermediary for a friend who can not access her own account. She provides XXXX for the public and they pay her through my account. She is the sole earner in the family as her father is sick.
CashApp was allowing transfer to her wallet until a few weeks ago when apparently a client complained and demanded her money back. Without explanation they completely suspended my account. I filed with the XXXX a few days later they reopened the account again with no explanation. Last week they stopped honoring the wallets again and only said they were not acceptable wallets ( had been used before ). Today they simply closed my account without explanation. I filled with XXXX. I feel that CashApp actions are arbitrary and capricious. XXXX
|
| 03/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I file disputes with cash app back on XX/XX/XXXX where someone stole my cash app card my house key my driver license my ssn card and my bank card and also I reported on XX/XX/XXXX my truck was broken into and my phone was stolen with some more information my truck was XXXX XXXX and money is being taking from my account and cash app is avoiding me by denying these unauthorized transaction I reported I have the transaction in my transaction history with cash app from XXXX {$16.00} {$45.00} and many more its like 7 transaction that was taking from my cash app I reported then soon as they start coming in after my family and XXXX was sending me money thru cash app and cash app is denying these disputes the transaction for {$18.00} I do not know where this location is at
|
| 10/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
RE : Square Inc.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ca. XXXX ( XXXX ) XXXX or ( XXXX ) XXXX On XXXX XXXX, XXXX XXXX XXXX, deposit from XXXX XXXX XXXX XXXX XXXX XXXX business account to our Square , Inc. Merchant account, {$500.00} same day of transfer the company emailed a letter Deactivated the account and placed said funds in the amount of {$500.00} on hold until XXXX XXXX for no apparent reason I, had spoken to a customer service advisor, and they couldn't explanation why the account was deactivated after I received debit card.
We are asking CFPB to look into this matter and help us retrieve said fund back into our business account.
Thank you in advance for your services in looking into this matter.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX
|
| 10/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX at XXXX, I initiated an instant money transfer of {$100.00} from my CashApp account to my XXXX account. CashApp posted the transfer as completed ; however, the money never appeared in the account that it was transfered to.
I've spoken with XXXX, who very clearly stated they couldn't find any record of the {$100.00} transfer. I've talked to many of the CashApp customer service reps and they've " investigated, '' but keep telling me over and over again that " the transfer was completed '' and insisting there was no error on their end. And yet, I still don't have my {$100.00}.
I'm already very strained financially... I can't afford to lose {$100.00} over a bank 's error. I'm not demanding anything unreasonable - I simply want my money returned to me.
|
| 09/04/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I made a purchase from a company who pretend to be macy selling luggage at a discounted rate. I proceeded to by the item and when it finalized the payment another name appeared. I then figured something was not right because it should say XXXX and no XXXX. I then sent them an email to cancel my order immediately. They still took my money and never sent me any merchandise. I did a dispute with cash app and rather than investigate they closed my account. They told me they would reopen it if they could verify my identity. They tried to verify it electronically, but it would not pick up my face. I responded and told them I would mail in a notarized copy of my ID and the transaction. I have mailed those items in and have not gotten a response as of today.
|
| 04/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I'm using cash app to send out and receive money and I'm also using these the XXXX also, been using cash app for awhile for some reason they closed my accounts recently at the end of XXXX or the begining of XXXX of XXXX. I keep writing and writing and called them like once or twice to find out why was my account close and they seem like they have no answer, on the phone they said there was no explanation to the closure of my accounts and I personally wan na know why. they keep giving the same old answer. can someone help on this issue. I've been having problems or trouble with cash app from the beginning of this year. I honestly don't understand what I did wrong when i all I was doing was receiving payment sending payments and using the XXXX on cashapp. thank you.
|
| 03/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 at XXXX PST, my CashApp account was hacked and the {$30.00} was sent to someone I do not know and never had contact with. I did not authorize or complete the transaction myself. It was done when my phone was off and not in not in my hands. The person whom the money was sent to blocked me from being able to receive my money back from them. They also have multiple accounts with the same name but different XXXX. I reached out to support and they did not help. They said they couldnt verify the information even after I sent them everything they asked for. This has happened before and CashApp didnt resolve the issue. I even deleted the old account and changed my password, email, etc..I was left without the money that was supposed to be used for emergencies.
|
| 07/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cashapp has been useless since XXXX I have tried contacting their customer support for help with charge backs from a gambling sight that i wasn't made aware was illegal and per my states law I can legally get that money back. XXXX was sued by the state of Kentucky and was supposed to notify me of this as well as update their platform. Finally in XXXX XXXX MONTHS AFTER STRUGGLING TO INDIVIDUALLY DO A DISPUTE FOR OVER 500 TRANSACTIONS AFTER BEIN TOLD BY XXXX XXXX they can't do it a lovely agent helped and filed all 500+ disputes. Cashapp denied XXXX of them because " 60 days had passed '' I have been trying to dispute these charges for over 3 months! They are constantly allowing merchants to double hit my account, even after I've blocked them. I want my money back!
|
| 08/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/22 I didn't receive my Direct deposit from the DOL. I contacted cashapp support and they said its not on their end which is impossible. I later visited social media to see if anyone else was experiencing this issue. Several people also didn't receive their direct deposit on XX/XX/22. Once the issue was raised on XXXX and XXXX Cashapp advised that we contact the issuer of the direct deposit to resend the direct deposit. I called the DOL XX/XX/22 and they saw no issues on their end and said that they can't resend it because it was successfully sent already. I was suppose to get XXXX deposited on Monday XX/XX/22 it's already 2 days now and if it failed like Cashapp claims the DOL would have clearly been able to see that in their system and would reissue it.
|
| 07/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I have a had a cash app account prepaid and somehow a person added themselves to my account that I do not know transactions were made that I did not approve and cash app closed my account after me asking them about whomever it was it was added to my account and now they are saying I'm disputing the charges and taking money out of people 's accounts that I sent it to I tried resolving the problem with cash app because it was unauthorized activity on my card as well as unauthorized people on my account that I do not know and furthermore I'm having to deal with family members and whatnot who I paid or loan money to where I owed money for babysitting too having money taken directly out of their account that I sent them and I don't know how that's even possibly legal.
|
| 01/06/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
My account with square XXXX XXXX was deactivated with no cause. I called to inquire about the problem and was purposely hung up on when asking to speak with a supervisor to help me. When calling back I was told there was so called suspicions activity and that there was nothing I could do and I would need to wait 90 day for any refund. I was never notified that the account was deactivated, I was never given an appeals or a chance to try to correct the problem, if there truly was one. After looking online I see that this is a normal practice for this company and they are accountable to no one. I have over {$3100.00} frozen and no one can tell me why. I have incurred other banking fees and cant pay my employees because of probably some crazy XXXX this company uses.
|
| 01/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have had an open and active Square account since last year. Upon getting the account I had to send in to t hem all of the required documentation to open the business account. Since XXXX Square has placed a hold each time I have had a client or customer to make a payment via the device terminal I purchased through them. They continue to ask me the same questions that I have already answered before and they put holds on my deposits. I was asked on yesterday about manual transactions which none of them were manual the clients used the terminal to swipe their cards. I am not understanding why they keep doing this. I have noticed they have over XXXX reviews since last month of them doing this other account holders and holding their funds for 90 days for no reason.
|
| 08/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have automatic direct deposit to my Square Cash App account. I direct deposit was made my my employer payroll department on XX/XX/22. Cash app is saying they have detected a problem with direct deposit delays on that date. So I contacted cash app numerous times by chat and also by speaking with a live representative over the phone. They are telling me I need to have my payroll department resend the deposit. My payroll department has already confirmed that it has been sent and there has not been any credit or reference in there end saying otherwise. Cash app is still saying to contact my payroll. I am getting super frustrated because my direct deposit of {$1000.00} has not been credited by cash app and I am not getting any answers. So where do I go from here?
|
| 04/13/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I have been using Cash App for years now and Ive never known a more corrupt or unprofessional company than this one. For a company that was made to send and receive payments it sure is very difficult to do so. I havent had any issues for a long time and now all of a sudden they are closing my account and wont let me send anything for my protection. I am the person running my own account and I would just like to know what sense it makes to not allow your customers to do exactly what your company was made to do. Not to mention they are stealing money from their customers. I have family and friends that I send various amounts to for various reasons and its simply unfair to flag them all. XXXX will always be the way to go but unfortunately not everybody uses XXXX.
|
| 12/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX {$39.00} was stolen from my account. After contacting cash app to dispute the charge, they gave me no resolution for my dispute and denied my claim on numerous occasions and XXXX XXXX was of no help to resolve my complaint. After all my efforts to get my money back I cashed out my money and still had fraudulent charges coming in trying to steal from the account. With no intentions of cash app satisfying my claim, I borrowed money from cash app and have no intentions of paying them back nor using their platform ever again. Now, with the {$100.00} Ive borrowed, cash app keeps harassing me with {$1.00} daily interest charge that they will never get, where I want to stop all communications with the company and to never do business with them again.
|
| 12/04/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This is for CashApp, as there are five transactions in my account that were unauthorized, fraudulent and not completed by me. All the money saved in my CashApp account was wiped out by someone who had unauthorized access to my account. An online hacker specifically. I have contacted Cashapp support more than once, and they refuse to help me with this issue in order to get my funds back. They closed the investigation and claim that I did authorize the transactions. My savings was wiped clean, and CashApp refuses to help me with my dispute.
These are the following unauthorized transactions : XXXX. XXXX {$12.00} XX/XX/XXXX XXXX. XXXX {$3400.00} XX/XX/XXXX XXXX. XXXX {$3400.00} XX/XX/XXXX XXXX. XXXX {$1200.00} XX/XX/XXXX XXXX. $ XXXX {$1200.00} XX/XX/XXXX XXXX
|
| 02/27/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Cashapp has locked my account after I had tries to send money to my uncle one the app it said I would be contacted in 24-48 hours and it is well past that I have yet to hear from from them regarding the issue I have tried calling their support number no one answered I have reached out though the app I get a response but no information is given they refuse to answer any questions and provide no information and said for me to contact law enforcement they have cause a lot of stress and made me unable to handle personal and work related tasks that I couldn't afford lag on and now I'm it danger of loosing my job because of it I want my fund withdraw and the account closed I no longer want to have anything to do with them they showed no concern for me as a client.
|
| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
On XX/XX/2023 I received an invoice from a client for my consultation company. This was a contracted invoice, and was for the purpose providing consultation support to the client. I processed this via square, which had previously been set up, verified and approved. Only once I received the invoice, square then seized my funds, requested I reverify my identity which I did correctly and then proceeded to send me an email saying I was permanently locked out of square. They provided no reason, no cause and when I called support the support team could not find a reason either. Researching online, I have found this has happened to many many individuals and many of them still have not received their funds despite providing verification and all the proof requested.
|
| 07/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I was scammed out if {$510.00} on cashapp. I reported this to cashapp. I asked the scammer for a refund and they denied. I tried contacting the person but the have blocked me on social media. I have no other way of contacting them. I tried filing a claim with cashapp and they denied. I asked if I can file a claim through my bank. I run the risk of cashapp putting my account in the negative. Cashapp policy says they can reverse any charge but when you file a claim they refuse. There is no help on cashapp for people getting scammed and they would allow you to go to your bank with making your account overdrawn. This is the second time Ive complained about this practice. I need help or I need to know who to complain to. There has to be protection for consumers.
|
| 11/06/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On Wednesday XX/XX/XXXX I purchased a aftermarket set of custom wheels for my vehicle the website offered same-day local delivery the total amount I paid was {$5200.00}, The order was never received the same nor next day and the merchant has since refused all communication with me since receiving payment and there website is no longer accessible. The purchase was made via my Cash App debit card so my only other option was to dispute the payment as product not received. The dispute was denied within 3 days by cash app and the reason provided was the merchant fulfilled their obligation. This is a blatant lie and I do not believe cash app investigated this issue at all, The merchant never shipped nor delivered the order or provided any tracking what so ever.
|
| 05/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2023 I set up a " XXXX XXXX for XXXX. XXXX, 2023 XXXX. XXXX, 2023 '' for {$100.00} direct deposit to XXXX XXXX. Fund was withdrawn from my business checking account on XX/XX/2023 " Square Inc XXXX XXXX XXXX XXXX XXXX XXXX XXXX ''. On XX/XX/2023 I received an email saying my account has been " deactivated ''. " Please note that any funds that were debited will be held for a period of 60 days. If youd like to receive the funds sooner, please reach out to your bank for their funds return policy. '' It's now XX/XX/2023. I have reached out on multiple occasions after the 60 day is up to request a refund, beginning on XX/XX/2023. Square has NOT RESPONDED at all to any of my communications. I believe Square is basically stealing my money at this point.
|
| 04/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Older American |
|
For the third time, I received a debit card for an account that I had not opened from ( in this case ) Square. Although the card says " Issued by XXXX Bank '', which is a bank based in Ohio, according to XXXX Bank, Square uses XXXX Bank 's institutional identity to issue the debit cards but the accounts are opened through Square ( or Block as I believe it is now called ). In the previous two cases, I received debit cards from CashApp but this is apparently also through Square or Block.
I have asked Square to again cancel these accounts but I keep receiving these new debit cards as if the accounts are still open. I would like to have written confirmation from Square/Block that they will not open any more accounts or issue more debit cards using my name.
|
| 10/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I signed up with SQUARE , INC payment processor about XXXX weeks ago to transact payment for my online Educational content that I sell.
We were fully approved for the account within a day and we began to process payments.
Everyday I would get reminders that I need to submit information more information about my business which I did time and time again.
I received a notifications that I would receive the funds after XXXX days which never happened, and today I received a sudden notification that they terminated my account and they will hold all my funds for XXXX days.
They are collecting interest on my liquidity and refusing to speak with me on the phone of via email.
We have a legitimate business which has done over {>= $1,000,000} in volume in XXXX
|
| 04/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I paid for items on these dates XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I have been adding money on to my account and it was not taken off yesterday XX/XX/XXXX. I was re-charge in the amount of XXXX, XXXX XXXX and {$23.00}. I reached out to customer service. I was hung up on. I asked for proof stating that the money was reversed to my account which it does not show on my transactions. I was told that my account was adjusted for the money that was not taken out. There is nothing showing that on my account, so when I added money to pay my insurance, cash app took {$100.00} out of my account without notice or without reasoning, I was unaware of any charges being reversed to my account. It has caused a hard ship because the money was for my rent.
|
| 12/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Well from XX/XX/XXXX @ XXXX till XX/XX/XXXX @ XXXX my account has been cashed out little by little and the bank Cash App run by Block inc has told me that I have authorized these CASH OUT for various amounts and that I did it from my address in Michigan problem with this is I do not live nor have I ever lived in Michigan @ XXXX XXXX XXXX XXXX XXXX XXXX Michigan XXXX XXXX I was born raised and lived in XXXX XXXX as you will see my bank at that time was Investor 's Bank not XXXX XXXXXXXX XXXX I need more assistance with this matter and I need my money back I live on SSI as I am XXXX and live on a very low income as it is I an way below poverty level I have talked to them emailed with them and nothing they keep insisting that I did it when I know I didn't
|
| 07/07/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Square.com as a payment processor holding my funds. They requested several documents, even connected to my bank account and after that they send an email that indicates my account is okay and I can accept payments. After 4 days, my sales come to total of {$1300.00} and they deactivated my account. Now they are holding funds for 120 days and there is no way to reach a person to talk about the issue.
On the other hand, as you can follow from their discussion boards, they are offering loans to customers with high interest. Now, on one side they are holding funds of customers without any explanation, on the other side they are selling this amount to small businesses.
Please check XXXX search to see how people are without any solution XXXX XXXX XXXX XXXX
|
| 04/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
On XXXX my email address was unlinked from cash app and my cash app disappeared with XXXX on it i got in contact with cash we was going back and forth for day 's nothing never got handled they kept sending me to different people im telling them the same thing that happened so finally i spoke with another agent sent all my information showing that the account belong to me cash app even told me that all my information was accurate but will not release my funds i worked hard for that money and to let them take it from me and not give it back is heartbreaking i can't pay my bills feed my family have to work extra overtime to try to stay ahead it's really stressing me out so im reporting to you all hoping and praying that you guys can get me My money back
|
| 11/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Cashapp has and continues to allow unauthorized transactions on my account even with physical documents advising them these charges to XXXX XXXX XXXX XXXX XXXX and charges to the XXXX are not valid charges. I have provided documents on each incident to show the charges are incorrect but Cashapp keeps refusing the documents as evidence and sides with the merchant who has provided nothing.
Stratosphere XX/XX/XXXX {$100.00} XXXX XXXX XX/XX/XXXX {$28.00} I literally provided Cashapp with a copy of the legal letter to XXXX XXXX notifying them they are NOT authorized to charge my account and Cashapp STILL allowed them access to my account and approve the charges then denied my dispute without any explanation. I will include the docs with this complaint
|
| 11/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I sent money from cashapp to my personal checking account and money was never delivered. I spoke to cashapp and they state transactions was successful and XXXX XXXX state cashapp declined the deposit to my account. Now cashapp refuses to give me my money. Message from cashapp : Based on the information available, it appears the funds were dispensed properly and no error occurred with this transaction. As a result, your dispute has been closed. XXXX XXXX transaction : XX/XX/XXXX XXXX at XXXX XXXX and the error is money didn't go into the bank. Request documentation and nothing received https : XXXX. XXXX has no pending deposit and provided me with a authorization number for the declined transaction.Decline to release by cashapp authorization : XXXX
|
| 05/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
XXXX XXXX -a payment of was sent to the wrong recipient. Support was notified immediately. No response was provided until XX/XX/2023. The advice given was that a refund could not be refunded because the transaction was completed on XX/XX/2023. The transaction was actually showing as pending. Support instructed me to request a refund from the ( incorrect recipient ) recipient. I requested the refund on XX/XX/2023, the same day the money was sent. Request was denied by the recipient after 2 weeks of waiting. I've sent refund request again and continued to contact support. The transaction was shown as completed once the refund was declined. The was in a virtual holding spot for several weeks and has not been refunded. Please assist with the matter.
|
| 08/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On sunday XX/XX/22 my daughter sent me her savings from her CashApp account to be placed in her external bank account by me. She sent it to my old account that I no longer have access to the phone associated with the account. I have called, emailed and chatted with support almost daily since the occurence. I have given then plenty of identifying information and they still tell me I don't pass their " required data points '' to regain access. I have been told the money is still sitting in my old account and they refuse to even send it back to my daughters account. It is over {$500.00} they are keeping and I cant even get the to tell me any reasons for this. They state " we can not provide you any more information in this case. '' That is not okay!
|
| 05/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Claim filed with CashApp on XX/XX/2022, charges were when I was sleeping starting XXXX XXXX XX/XX/2022 into the morning ( claim denied on Monday ). Claim/Reference number is XXXX. ALL PURCHASES TAKE PLACE IN CALIFORNIA, I live in Alabama and XXXX and XXXX are not even located here XX/XX/2022 XXXX XXXX {$15.00} XXXX XX/XX/2022 XXXX XXXX {$75.00} XXXX XX/XX/2022 XXXX XXXX {$75.00} XXXX XX/XX/2022 XXXX XXXX {$75.00} XXXX XX/XX/2022 XXXX XXXX {$220.00} XXXX XX/XX/2022 XXXX XXXX {$200.00} XXXX XX/XX/2022 XXXX XXXX {$200.00} XXXX XX/XX/2022 XXXX XXXX {$200.00} XXXX XX/XX/2022 XXXX XXXX {$390.00} XXXX XX/XX/2022 XXXX XXXX {$200.00} XXXX XX/XX/2022 XXXX XXXX {$200.00} XXXX XX/XX/2022 XXXX XXXX {$5.00} XXXX XX/XX/2022 XXXX XXXX {$10.00} XXXX
|
| 03/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
Used Cash App for the first time today. Searched my friend and clicked the name and the pay screen came up. Wrong person got my {$150.00}. Cash app says all I can do is ask the person to refund. Says I should've looked at their profile but I was never given the option. The profile is nothing but the name and date joined so how would that even help? Anyway my friend is broke down with no money. I'm a XXXX senior who can not afford to lose {$150.00} to a company claiming they have no control over transactions. I'm in a XXXX XXXX between my XXXX XXXX and cash app where both are sending me to each other and both are claiming they can do nothing. I need for cash app to step up and cancel the transaction and refund my {$150.00}. Can you help? Please?
|
| 06/15/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2023. I had {$600.00} fraudulently taken from my cash app account. At XXXX XXXX and XXXX XXXX {$600.00} was taken out of my cash app account but they refunded it for my protection then again at XXXX XXXX {$600.00} was taken from my account and then that's a transaction go through they didn't protect me I disputed it I gave him my IP address on my device identifiers everything to show they're fraud department that I didn't make the transaction it was fraudulently done it was on authorized transaction I didn't approve it I didn't do it and I want my {$600.00} back. I made a complaint with the FCC with the XXXX XXXX XXXX and I'm making one with you I also made one with cash app and they pretty much denied my dispute on XX/XX/XXXX thank you
|
| 08/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On or about XX/XX/XXXX/. XXXX, 2023 I received an alert, stating there was an unusual login someone was trying hack my account so I contacted cash services to report the problem. The Hacker then proceeded to change the phone number and email address and so forth. I was able to catch it and change it back and when I reported it to the cash support they put a hold on the account for 24 to 48 hours and was told that I could access my funds after this time when I went back in to do so, it would not let me and I was not able to access the account since Ive tried contacting them on numerous occasions and no ones able to help me with the problem and isnt able to provide any information or how to resolve the issue to retrieve my money that was on there
|
| 07/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
Servicemember |
|
Description of complaint : I went to XXXXXXXX XXXX and found several paid to watch Ads apps. I found one called XXXXXXXX XXXX. It had reviews that said they were legitimate and several people on their said they received their payout immediately via cashapp or XXXX. I have both. So I played the game. I watched over a hundred Ad 's. Cashapp Ad 's, XXXX Ad 's, and other get paid to play or watch Ads for pay. I won {$1000.00} then XXXX, XXXX, XXXX, XXXX, then XXXX. Instead of getting paid immediately I had to watch more Ad 's. Then after XXXX hours I thought that I would receive my money but in stead it none of it never was released. I feel that this is a huge scam and that several companies are involved. XXXX XXXX, Cashapp and XXXX to name a few.
|
| 06/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
I recently went to XXXX XXXX to pick up a few things, one of the items was a bottle of XXXX. Upon purchasing the item it charged me nearly {$13.00} for one bottle of XXXX when the sale price was half that at {$6.00}. I contacted CashApp to explain the situation and file a dispute as i was clearly overcharged. However one day later they get back to me and say they deny my dispute because of personal feelings which they believe Im lying or over exaggerating the situation. Who in the world has that legal right to discriminate and deny a dispute based off of personal feelings? I submitted facts showing i was charged that much for one simple bottle of XXXX but they refused to give me my money back that is also supposed to be FDIC insured by the way.
|
| 02/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
XX/XX/XXXX. {$55.00} to XXXX XXXX XXXX, Ohio. I am currently living in a hotel where I pay $ XXXX. For this week, the hotel overcharged me {$55.00}. I made XXXX payments. XXXX for {$160.00}, ( XX/XX/XXXX ), and the other for {$180.00}, ( XX/XX/XXXX ), totaling my $ XXXX total. I was then charged an additional {$55.00}. I spoke with the hotel about this, and there was a new manager who did not understand the weekly rate that I was receiving. They refused to refund the charge. I disputed the charge with CashApp, and they denied the claim, despite approving another claim for the same issue in the amount of {$10.00} from XX/XX/XXXX.
I did try attaching photos of the charges and the dispute, but the website keeps freezing and I can not attach them.
|
| 10/10/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
My name is XXXX XXXX, XXXX and XXXX. This complaint is being submitted on my behalf without any third parties. On Friday XX/XX/XXXX, was the last day I was able to use my cash card. Saturday XX/XX/XXXX, all of my transactions were declined due to unusual activity so I reached out to cash app support via phone and chat Monday XX/XX/XXXX. See attachments. NOBODY care to help nor provide me with any additional information. Ive never had any problems with cash app as Ive been with them since XXXX. Ive expressed this is my only account and I cant access any of my funds. This is causing great emotional & physical distress, as Cash app are continuing to injure me without my consent. I need whatever block cash app has on my account to be removed asap.
|
| 05/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
over 3 weeks ago I tried to Cash out money to my bank account. Cash App said it takes 5 business days. After the fifth business days I asked if they can retract my money and out the money back in my Cash App. They said that takes 3 business days and it's been longer than that. The money still isn't in my account. Cash App has repeatedly said they are awaiting for my bank to reverse the fees, my bank confirmed there's no fees to reverse. Cash App said the Cash App happened on XX/XX/XXXX I uploaded my bank statement to show I got no deposit from Cash App. In their response to my complaint they said they reached out to my bank. My bank confirmed this has not happened.. I included my bank so they can respond, to confirm these things dis not happen
|
| 05/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I sent {$60.00} on XX/XX/2022 via " Cash App '' to a restaurant owner with the handle " XXXX '' for payment for food. After I made the transaction, I was told by the restaurant owner that she doesn't have access to the cash app account to refund me the money. I tried reaching out to Cash app around that time to explain that I needed a refund on a transaction due to the vendor declining access to her cash app account. Cash app told me that they were unable to issue refunds once the transaction was completed and told me that the restaurant owner would need to contact them and state the issue. I spoke with XXXX XXXX directly and she never corrected the issue. I also brought this to cash app 's attention in XXXX of this year, still no resolution.
|
| 09/15/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
|
|
Web |
|
|
On XXXX XXXX around XXXX in the morning I used my cash app card to pay for a XXXX car wash at XXXX XXXX XXXX store # XXXX. It took XXXX dollars from my account and then adjusted it to XXXX. I did not receive any money back. I contacted the store, and they said it's on cashapp to fix it. Cash app says it's on the store to fix it. I was then told to provide cash app with a receipt which could not be done since I paid at the carwash and not in the store. I was told to provide information to cashapp and they would fix it. I provided that information today and now they are saying that it isn't there problem, it's the stores. And I have to wait 3-14 days to get my money. I'm in the process of moving and I need that money. It was EVERY XXXX I have.
|
| 07/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I want to appeal the decision cashapp did not contact me about the money they keep playing games I know they r stealing and I can prove it I don't understand the role cfpb played in this bogus response they violated their own terms of service they lied about the money recipient has tried to refund payment but cashapp says insufficient funds how can u have a balance of the money on screen but insufficient funds wen trying to use funds. I don't except decision because it's based on fraud and possibly criminal behavior not only do I want my money back I want punitive damage of {$5.00} a Day that they willfully and knowingly kept me from my own money due to shady practices. I'm also contacting the JUSTICE DEPARTMENT SOMETHING IS DEFINITELY WRONG
|
| 05/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
|
|
I was informed by Cashapp on XX/XX/2023, that a transaction I completed in XXXX was not debited from my account. However, I've never heard this. My account has been funded numerous times since, and without notice they simply removed money from my account. Here 's their account. We can confirm that an impacted transaction due to the error occurring between XX/XX/2023 and XX/XX/2023 has been resolved and your account has been adjusted to reflect the correct balance. The funds deducted from your account were the funds you previously used to make a payment with the merchant, but which were then incorrectly returned to your account due to a technical error.
They provided no proof and simply sent this response. I am too poor for them to do this.
|
| 02/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On Sunday, XX/XX/XXXX, at XXXX, I initiated a transfer of {$55.00} in XXXX XXXX XXXX XXXX ) to a different wallet using the XXXX app on my phone. I paid an extra fee to have the transfer delivered instantly, rather than waiting about 24 hours like they advertise. 3 hours and 20 minutes later, the transfer still has a pending status on XXXX, while searching the transaction ID ( XXXX ) on the XXXX website shows as transaction not found. I contacted support and they said to wait, and that they couldnt refund my fee. I paid a fee for it to be instantly delivered, and 3 hours later it still has not been delivered. Not only are they refusing to refund me my fee, but now Im starting to think that my XXXX has been lost and not going to be delivered.
|
| 09/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 XXXX I attempted to transfer {$630.00} from Cash App to my account at XXXX XXXX XXXX XXXXXXXX XXXX XXXX It is an account I seldom use and was closed without my knowledge so the funds were denied. After many attempts to work this out Im told the case is closed and they are unable to help. Cash App still insists they dont have the funds but I have sent them the statements twice showing they are still trying to deposit to a closed account. I have asked them to stop payment so I am able to deposit to another account. Im positive they have the money in holdings somewhere and they cant find it. My printout seems to prove this. I just want the funds as it was a payment for services I already completed. Any help would be appreciated.
|
| 08/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
XXXX Cashapp took money on XX/XX/XXXX when I made deposit. When asked about the missing money I was given a vague answer to why the money was missing and I had to probe for further details and when they provided the details I further disputed it because there was no transaction that happened to prove their claim. When I asked to further the dispute it took them a month and everytime someone answered my question they had me start the process of explaining the situation all over so that I could never get my issue addressed. It was close to XXXX XXXX that went missing and the transaction they claim that was put back into my account was only for {$63.00} and they won't acknowledge the issue or give me further information about the missing money
|
| 05/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/XXXX I reached out to cash app to get a problem resolved with an account I don't have access to. Today is XX/XX/2023 and I have yet to receive reimbursement, let alone help accessing my previous cash app account to receive the {$65.00}. I've called cash app 7 times in 2days and reached out through the app to recieve help as well and No one has answers nor problem solving techniques when it comes to this issue.They all tell me the same thing It's nothing that they can do even though I have money in my account and my social security number is connected to it. They won't even refund the money to the people who transferred the money. They were told to have me reach out to get help with accessing the account but no one is willing to help.
|
| 02/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I wanted to cash out funds I was sent via Cash App to my bank acct. To do it instantaneously would incur a charge shy of {$10.00} so I opted for two day deposit which would be free, however Cash App then requires you to link your bank account to XXXX and agree to their terms which gives them access to my account and its information. This isnt required when depositing instantaneously for a fee so it seems as though they are forcing me to choose instantaneous transaction at a cost, in order to protect my accounts/information. Otherwise they are making me release my account information for the free service. If this action was indeed necessary to prevent fraud, as it statuses, why do they not make it necessary for instant transactions as well?
|
| 08/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022 several unauthorized transactions were made on line using my cash app card numbers totaling {$500.00} I reached out to cash app to stop payment because they were not made by me I was told I had to wait for each transaction to go clear before I could dispute them. So I waiting and I disputed all of the unauthorized transactions. Since then there has been a lot of back and forth with cash app. Now they say my dispute was denied and they will not refund my money. I don't know why they are refusing to return my money it's clear all transactions are fraud they were all made to the same company within minutes of each other. There are more that didn't go thru as well because I had no more money in my account. They drained all I had.
|
| 12/12/2022 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
after using after pay for going on 3 years last year after making almost 50 or more payments on time my credit limit increased to XXXX. then all of a sudden while trying to make a payment the screen just kept spinning and it would freeze up. so I kept trying and then on the next day it finally went through and they took me down about 700.00. this year I have not missed a payment but a few months ago the same thing happened, on yesterday the same thing happened and I emailed them as I have each time before nothing has changed they just send a generic response. it was on this morning I read the reviews about after pay and so many have the very same complaint. they are doing this on purpose to have a reason to decrease peoples spending limit
|
| 06/15/2023 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
XX/XX/2023 I received an email about a purchase made through Afterpay US Services , LLC ( " Afterpay '' ). The purchase was for a membership with XXXX XXXX XXXX XXXX XXXX in the amount of {$60.00}. I called in and spoke with XXXX, he informed me that the charge wouldn't be reversed. I made a purchase XX/XX/2023, and paid in full by XX/XX/2023. XXXX informed me that when I made the purchase it automatically signs me up for a membership when i put in my email. I informed XXXX, it never told me or gave me the option if I want to sign up for it. I informed him that this is deceptive practices and I do not consent to the charges. XXXX from XXXX XXXX XXXX did not remove the fraudulent charge and I am reaching out for assistance in this matter.
|
| 03/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I just opened a Square accounts for payment processing for my business and my first customer paid me via ACH. After two weeks of requests for verification, which I supplied, Square has now deactivated my account, and is holding the funds in which they have received from my customer, per their email for 90 days. I attempted to contact Square directly. However, their customer service associates have little authority and can only repeat company policy to me. They refused to transfer me to a management team and stated that there was nothing else they could do to help me. I find it illegal at least and unethical at best to withhold these funds from me, or give me the ability to refund my customer so that we may use a different payment method.
|
| 04/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My payroll check was never intended to go to my cashapp account, someone changed my direct deposit and had my check coming to a cashapp account that isn't mine the account number is : XXXX ( mines is XXXX ) Deposit Date : XXXX XXXX Deposit amount : {$1800.00}. I spoke with several representatives through cashapp and was hung up on, told to go through email that doesn't get a response, and then spoke with a representative that said I could email him then he directed me to a dead end. This had been going on for almost 2 weeks. Instead of sending my check back because the account isn't mine or in my name, they don't want to be accountable for having to pay for someone using the money once they noticed the check name and amount didn't match.
|
| 10/31/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Dear CFPB, I hope this letter finds you well. I am writing to file a formal complaint against Cash App XXXX regarding the unjust closure of my Cash App account. I recently created this account with the intention of receiving payments from family and friends. However, upon entering my personal information to verify my identity, my account was abruptly and inexplicably closed, citing a violation of the Terms of Service.
I would like to stress that this was my first experience using the Cash App service, and I have never had any prior accounts with them. Given this, I am firm in my belief that my account closure was made in error, without proper cause, and without allowing me a fair opportunity to rectify any issues that may have arisen.
|
| 05/14/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This is Cashap stealing {$230.00} from my account. On XX/XX/23 {$1000.00} was deposited at XXXX. At XXXX a transaction from XXXX was made for {$230.00}. They claim I did not have enough to cover the amount and cleared it. After clearly showing {$1000.00} available And allowing multiple transactions to occur since then. Today {$300.00} was deposited in my account and they took the {$230.00} out of my account again. I was given No notice or indications prior to them taking my money today. They never showed Any negative balance on my account and I have had multiple deposits and transactions on that account between XX/XX/23 and now. This has caused me an extreme loss per this was my only funds available that family was giving me to survive.
|
| 05/10/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I use Cashapp to make my purchases for XXXX grocery delivery. I load the funds that I am going to use on my card, make the purchase, make sure the funds were withdrawn and then lock my card. I was double charged for 4 orders back from XXXX and XXXX the other day. I 100 % know I was charged the day of the purchase. I contacted Cashapp and they told me there was a technical error where the funds were not received or processed so they money was taken out later. I know that was not the case and I have been double charged and XXXX confirmed it. Cashapp denied my dispute claims and will not help me. The charges are : XX/XX/XXXX {$23.00} XX/XX/XXXX {$34.00} XX/XX/XXXX {$33.00} XX/XX/XXXX {$39.00} They can not provide me with any kind of proof.
|
| 03/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 I made a transaction on cash app for XXXX to a wrong recipient. I contacted the cash app immediately and followed all directions to receive my money back to no avail. Hence then my money continues to sit in a pending status even after I contacted the customer service and support service several times pertaining this transaction. They still refuse to provide me with an effective solution outside of me contacting the recipient in which I have no way of doing. Im on social security and I believe that they are taking advantage of me and will not give me any recourse to receive my funds back. I really need help with this because I am on a fixed income and can not afford to lose XXXX dollars for a mistake that caused me hardship
|
| 10/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2023, I saw an XXXX XXXX XXXX on XXXX. My mom wanted a new XXXX because her previous one stopped working. I found one listed for {$220.00} and contacted the seller. She told me that it was not her XXXX and she was just helping her friend sell it. She gave me her friend 's number and I reached out to her about the payment method. She claimed that CashApp had some kind of buyer protection, so I sent her half the payment ( {$110.00} ). The next day, she said that her mother was worried that I would not pay the rest, so I kindly paid the full amount. She promised to ship it on Monday and asked for my email address, which I gave her. After that, she blocked me.
I reported this scam to CashApp, but I have not heard anything back.
|
| 11/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
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|
I have been experiencing identity theft and have filed a report with the FTC. In XXXX, I received 2 unsolicited debit cards from cash app. I immediately called the company to have then suspend activity on the accounts and close them. I had to XXXX for a phone number since I do not have the cash app or access to these accounts. They were not easy to find a number to call. I spoke with " XXXX '' in customer service who sent me an email with a few questions and a link to send photos of each card so they could cancel the accounts. I never received a response back. I would like to know that they have suspended all activity and are/will close the accounts and that they will erase my information from any site they use to service the accounts.
|
| 03/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had my ssn check deposited and refunded disputes added to my card. I tried to access the account and cashapp located the account on their end but i was not able to myself. They said i cant have access or transfer monies out and gave me only one reason due to security reasons i asked what security reasons and they said thats all they could tell me. I am XXXX and without my monthly check I will not survive. It took me months to recover from not getting my check that month. I was evicted and XXXX on the XXXX and lost everything i owned because of this. I keep trying and trying with them but get no where. There app Conveniently freezes if i get to far into logging in. Cashapp is a company that steals and thus far gotten away with it all!
|
| 08/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
|
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On XX/XX/2022 I used my XXXX XXXX card for dine-in at XXXX XXXX XXXX XXXX XXXX, WA. Square Inc is the payment processor for XXXX XXXX XXXX. As the payment processor, Square Inc is responsible for computing the sales tax rate on the point of sale ( POS ) system. Without prior notification, XXXX XXXX XXXX added a {$0.00} " Retail Service Tax '' when paying. This is in addition to the expected sales tax. I found out about the additional charge after swiping my card. There is no such tax called " Retail Service Tax '' in Washington State. The restaurant employees were not sure why this fee was added. There is also no posted notice of the fee. The restaurant was unwilling and unable to provide a refund, since they blamed it on Square Inc .
|
| 07/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cashapp a subsidiary of Square Inc sent me XXXX unsolicited Cashapp debit cards around XX/XX/2022. This is the second time as Square also sent me an unsolicited Square debit card in XXXX. I had complained to Square and looks like no concrete action was taken to protect me from fraud actors who applied fraudulently for cards using my unauthorized personal information. Cashapp has no phone number to reach them nor an online form or customer service email and Square has blocked my number from reaching customer service. This is a violation of consumer rights. I am extremely worried that some fraud is being committed using my personal details and Cashapp is abetting this by not allowing me the ability to call them and register a complaint.
|
| 04/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
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Web |
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I was given an {$1800.00} usd refund by the internal revenue service for my 2020 taxes. It was transfered to, " cash app. '' During this period I requested a replacement card with the same 16 digit number on it, I believe this was done accurately because of the pending deposit. The routing numbers were not the same when I checked apon my receiving of the new card at XXXX XXXX XXXX. XXXX XXXX, California. No single dollar has been dispensed to me from. XXXX XXXX XXXX XXXX or the Cash App... to date. I have since discontinued using the card $ XXXX. My new cash app is $ XXXX. Same legal name and social security number... please assist me in the collection of this debt. I am XXXX in XXXX and desperately in need of this relief. XXXX XXXX
|
| 03/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had received a refund from my vet in the amount of {$730.00}. Since I was not carrying any cards, I got the refund on XXXX XXXX to my Cash debit card. I have done so before and have never had an issue.
Since the transaction was made on XX/XX/2022 and I still did not receive a refund, i complained to the merchant that showed their bank has sent the money back to my cash card.
I contacted cash customer service. The first level customer service was not aware of how card refunds worked and told me I would get a direct deposit and they dont see it. I tried to explain to them that the refund was made on the XXXX XXXX to my card but they refused to help or escalate. They told me they will not help trace the funds or escalate the issue.
|
| 12/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Cash App will not allow me to use funds on my card. It started with a dispute I had for a fraudulent purchase. After several attempts to dispute I noticed every time i would need to swipe my card for purchases it would state unusual activity and decline. I am limited to only sending/receiving money from other recipients. I can not make any withdrawals nor are payments able to be taken for bills when I have the funds in my account. I asked Customer Support several times if I could provide any personal information to clear up the problem and they continually state they have no further information to provide. Now they have removed my card from the app and it can longer be used. I still have funds in my account I can not gain access too.
|
| 07/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I am a merchant who has been using Square to process payments, and I have always been a compliant and trustworthy user. However, I have been facing a prolonged three-month period of payment freeze, and to this day, the issue remains unresolved. Despite providing extensive documentation to prove the legitimacy of my transactions and identity, I have not received any positive response or resolution.
This situation has caused me significant distress and financial loss. As a small business owner, I heavily rely on these funds to pay suppliers, employees, and cover daily operational expenses. However, due to the frozen payments, I have been unable to make timely payments, leading to unnecessary complications and damage to my reputation.
|
| 10/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Overdraft, savings, or rewards features
|
|
Web |
|
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In XXXX I made an accidental payment for XXXX XXXX with a card that did not have the balance which the card was my cashapp. It went through and over drafted my account, so I called XXXX and asked them on the XX/XX/XXXX to refund the payment. On the XXXX XXXX refunded the payment so I called cash app to see what is going on. They told me I had to wait still so I waited a big longer. They first said XXXX days, then when I contacted again, they told me XXXX days. Then when I tried to ask what is going on, they claim I need to show proof for my account and denied my claim. Atm, they refuse to talk to me and keep giving me the run around. I have provided proof, and they still refuse to help me which now it's causing distress in my life.
|
| 05/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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This problem is with cashapp.I was in XXXX, me and my friends used a taxi to the airport, the taxi driver first used my friend card which came to XXXX $ he claimed it didnt work which it actually did and then proceeded to use mine but charged my card 3 times for the amounts of XXXX, XXXX and the other one for {$1900.00} on XX/XX/2023! And I didnt noticed till I got back home in the U.S I disputed this through cashapp because I did not authorize this man to do so and cashapp denied my transaction, this literally hurts my soul because I dont even have a lot and they took all my money and as I told cashapp I have never even disputed anything ever. Also too I can not get in touch with the merchant because its not attached to a company.
|
| 02/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
2 payments were made at the same time to 2 different people only one was authorized ( XXXX XXXX ).
This was for a hair appointment. The 2nd ( unauthorized ) transaction was to a man ( XXXX XXXX ) who helped me move my home back in XXXX!
It is XXXX! I thought this would be fairly easy to resolve, but this crooked company says the payment was authorized ( even though the receipts and payments at exactly the SAME time to XXXX different people suggest otherwise!!!! ) It isnt difficult to see from the receipts that I would NOT be paying the mover for a hair appointment ( see the images ).
It should not take all of this to return funds that have been mistakenly removed from someones account. Completely dishonest and unscrupulous!!!
|
| 06/01/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American, Servicemember |
|
Sir or Madame, The Big Tech Payment Platform `` Square Inc. '' debited {$1900.00} from my XXXX XXXX XXXX XXXX savings account on XX/XX/XXXX. The transaction number is XXXX. See the attached debit on the XXXX XXXX XXXX XXXX Account.
I do not have a Square Inc. account and never have. When I called Square Inc. customer service they told me they could not help and I would have to dispute it at my bank. Can they really debit almost XXXX XXXX XXXX from my account without any authorization? I am not sure if it is a clerical mistake or fraud yet however Square Inc. should be obligated to help retrieve funds they were not authorized to take.
This is the kind of conduct the attached Attorneys General letter spoke about.
Can you help?
|
| 11/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX or XXXX XXXX took out XXXX Without authorization I called cash app right away when I seen pending transaction they said I had to wait until it posted on my account but try to call the company 1st I did call the lady said it would be back in there in 7 days well guess what When I talked to cash app they told me to wait near everything we went ahead and canceled that old card out and got a new one going back but they denied my 1st refund cash app dead for {$55.00} XXXX keep fighting fighting fighting I didn't authorize it and I should have got my money back from cash app since the company lied to me and then after looking them up it says they're a scam So I need your guys 's help to get that {$55.00} back in my account
|
| 07/16/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2023 I made a purchase with a company called XXXX, they are a web base business that claims to be able to network unlock your phone to use on any carrier for service. I paid the XXXX the process and immediately their service came up with a message saying Error can not unlock! The company stated that the phone would have to request a code at startup and claimed mine did not have that feature and gave me 1 free unlock in the future for my use. I told them I didn't want the credit and in fact my phone did indeed request a code at startup. We never reached a resolution so I disputed the transaction with cash app. Within 5 minutes cash app denied my dispute, I requested additional documentation and they have refused to comply
|
| 06/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Cashapp did not give a clear answer to my question on previous complaint here. My question was why did the transaction to XXXX on XX/XX/31 show the incorrect amount, {$410.00}? And, not only was that amount wrong, none of the 3 ledgers on cashapp reflect the correct amount for this transaction, The amount I spent at XXXX on XXXX {$220.00}, The amount on the csv ledger on the cash app website is {$410.00}.
The amount on the XXXX statement is {$220.00}.
The amount on the mobile app mobile app lists the amount of the transaction as {$220.00}.
Why are the ledgers not consistent.
Why do the amounts cash app lists for this purchase differ? None of them are correct. Ive tried to get cash app to answer me and they evade the question,
|
| 07/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX at approximately XXXX in the morning, {$700.00} and {$100.00} was taken from my Cashapp account without my authorization.I don't know the receiptiant was but I tried to explain to cashapp that, I didn't authorize anything to anybody at XXXX in the morning.A text message came to my phone at XXXX in the morning stating that, XXXX XXXX accepted my payment of {$700.00} and then, $ XXXXHowever, I never sent anybody anything nor did anyone request any money from me at that time of the morning.Whats crazy is, the day my money came up missing is the same day this person joined cashapp.Two days later, this profile was changed to something else.I just want my {$800.00} back because, I never gave permission for it to be taken.
|
| 09/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2023 I tried making a purchase with cash back at XXXX XXXX. Unbeknownst to me, there was an outage on XXXX end, where the app was completely unusable. I made the transaction but on my end, it denied, so i tried a few more times. At this point, You can see multiple declined transactions on my end but nothing went through. I was able to refresh my app about XXXX minutes later and my money was GONE. {$51.00} GONE. it said the transaction went through but on my end i got NOTHING, DENIED TRANSACTIONS. Cashapp is WELL AWARE of the app being down at that date and time. I disputed this transaction XXXX TIMES, tried contacting support several times and i am getting NO WHERE. This was an issue on XXXX end, not XXXX, nothing else.
|
| 09/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I received a text on XX/XX/ requesting XXXX XXXX to be sent to my friend XXXX XXXX through the cash app. I contacted XXXX directly and he said that he never requested any funds. He told me that other friends had also received a request. All of us had previously sent funds through the Cash App. I contacted the company, but they were unwilling to help me. They told me that XXXX would have to talk to them as it was his account that mustve been hacked. The problem with that is that my financial information and apparently others have been affected as well. The only remedy the cash I provided was the recommendation to block my friend from the app itself, which is not a remedy. I can only assume that we were not the only ones affected.
|
| 10/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I am disputing a Square Inc purchase XXXX XXXX XXXX XXXX from XXXX XX/XX/XXXX. I have provided Square Inc w documentation that XXXX XXXX is claiming they can providing construction services when they are not licensed to do so.
I have provided Square Inc w documentation from the licensing agencies showing it is illegal for this business to accept services or claim they can provide them.
However, Square not only continually allows them to utilize their platform for illegal activity, they have actually advocated to other banks upon XXXX behalf to continually receive funds for this illegal activity.
Not only is allowing the platform to be used for illegal activity misconduct, advocating for them to do so is further misconduct.
|
| 02/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2023, I attempted to withdraw {$150.00} from my Cash App. The ATM did not dispurse my money. I contacted the ATM company using the number on the ATM and they told me that I had to contact Cash App because they are not responsible for money that is lost. I put in three different disputes and attached the receipts showing that no money was dispersed and cash app denied every dispute I put in. I have contacted cash app support on multiple occasions and they have not assisted me with my claims. I called the ATM company back they told me to file a regulation e claim and then when I called Cash App back with this information they kept telling me to dispute the claims but kept denying them. I just want the money that I lost.
|
| 03/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
There were no unexpected fees. There were no options listed for this situation. I actually received a letter in the mail from Cash App for a XXXX XXXX using my address. The correspondence is attached. This person has never lived at my address before. I opened the letter and enclosed is a prepaid Cash App card that this person must have set an account up for. I don't even use Cash App so that company shouldn't be sending any mail here. And this is the second time recently that I have noticed someone using this address attempting to open a bank account. The other person 's name was XXXX XXXX. He attempted to open a bank account with XXXX using my address. Is there anything I can do on my end to prevent this from happening again?
|
| 05/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
on XX/XX/XXXX and XX/XX/XXXX i submitted 5 cash app payments through cash app for XXXX the company I submitted it to turned out to be a fraudulent company. It is called the XXXX XXXX owned by a scammer named XXXX XXXX. I reached out to my bank XXXX XXXX they issued me a refund for the XXXX recognizing the fraudulent company However they recanted the refund and told me to get the refund from cash app because this is a third party situation. I reached out to cash app several times. I called and the rude customer service rep hung up when I told her I could not hear her. I have asked for Cas app to open an investigation against this company to reach out to them to do what it takes to get my money back and they have not responded.
|
| 01/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
on XX/XX/23 i invoiced my employer via square for the amount of {$3700.00} On XX/XX/23 the amount was paid in full I was promised the money would transfer to my bank account on XX/XX/23 On XX/XX/23 square asked me to complete some security questions on XX/XX/23 square rejected my responses XX/XX/23 i attempted to provide more information XX/XX/23 i called square and was told by a representative that i needed to provide my XXXX and drivers license and after that i would receive my money.
XX/XX/23 my account was deactivated and i was told my funds would be held until XXXX XX/XX/23 i called square again and i was informed they didn't have any information for me and they wouldnt help me. i must wait for my LIVELIHOOD until XXXX.
|
| 06/13/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I used my Cash app Card to pay a down payment on a car for XXXX XXXX on XXXX XXXX. I ended up not getting the car and was refunded the money but never received the refund XXXX, 2023. I contacted cash app on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX via chat support each time I was advised they received no refund, had no additional information, I was told to contact the merchant, my dispute was denied. I have also called in XXXX and XXXX and each time I was told by phone that no refund was received. I have been told the same thing through email as well. I reached out to XXXX XXXX several times and was advised that they have done everything on their part and that the refund cleared on their end.
|
| 05/31/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Around late XXXX Of XXXX I made a purchase on XXXX for {$28.00} for some food. But when I received my order it was completely wrong. I contacted XXXX 1st and they informed me that they will not Be refunding me any of my money. So I contacted cash app because that is the card I made the XXXX purchase with. It has been over 4 months and I have not received any helpful correspondence from cash app In reference to my dispute.All they tell me is that they have escalated my issue and that someone would get back with me through email.I have not received any emailsWithin the 4 months since I have filed the claim in late XXXX. I was charged for items I did not want. neither XXXX or cash app are trying to help me get my money back.
|
| 05/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2022, and XX/XX/2022, I collected payments via credit card for a wedding that we provided service for. The customer decided to dispute the charges, and our processor Square notified me. I immediately replied with a copy of the invoice, contract, terms and conditions, photos, and proof the job was completed. It was my understanding that this documentation was submitted to XXXX XXXX. On XX/XX/2022, I received notification via Square that XXXX XXXX ruled on behalf of the consumer, and I was not provided a reason as to why. I called Square and was told to call XXXX XXXX. XXXX XXXX told me that I can file an appeal and that Square must do so. Square did not do so, and they will not cooperate with me. I am out {$1900.00}.
|
| 11/13/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Last year around XX/XX/XXXX my tax return was taken from my cashapp account without my consent And I informed the company about to which they did nothing..I was locked out of my cashapp since then an wasn't able to access my account until XX/XX/XXXX when I seen that my XXXX tax return was also sent there an taken again with my consent. I informed the company again an they again did nothing to resolve or reimburse me for my loses the first was {$4400.00} an the second was {$9000.00} I'm asking for full reimbursement do to the fact that my account is fdic insured an my money should be as well im asking for full reimbursement of my funds sent to me at [ XXXX XXXX XXXXXXXX XXXX XXXX ca XXXX ] my name is XXXX XXXX DOB XX/XX/XXXX
|
| 10/01/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
I bought a perfume from XXXX and returned it in store the next day because I didnt like it. XXXX was supposed to refund me the {$16.00} I had already paid when I bought the perfume. I got my refund from XXXX and reported the return to afterpay. I heard nothing about it from XXXX so it slipped my mind until today when they suddenly charged me {$16.00} twice, so {$32.00} in total. I had returned the perfume weeks prior to this so Im not sure why they charged me two times for something I dont even have in my possession anymore. Also the order itself on the XXXX app says that payments for the perfume are paused until XX/XX/XXXX because I made the return which makes XXXX sense because again, they took the {$32.00} from me TODAY.
|
| 09/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/XXXX I noticed my cash app card was missing and an unauthorized transaction on my card for the amount of XXXX I then contacted cash app as well as reported my card lost and stolen I also set up a new password as well I then received something stating that it was my fault because I allowed someone to make a phone call on my phone that I had to allow them to do it or some how involved then I responded back just because I allowed someone to use my phone doesn't mean I have anyone permission and they where making alligation that did not no was true they then stated they where going to escalate the matter and it could take up to 45 days to give the card and consumer time to respond it's been 48 days and still no resolution
|
| 10/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My cash app acct is $ XXXX I sent {$20.00} pre-delivery service for a sofa.
Total and balance would be paid in full once sofa was delivered. ( {$60.00} ) I cashed app XXXX XXXX $ XXXX {$20.00} right after she cut me from group chat and all communications with me.
I immediatly reported the her account as Scam in a cash app and requested a refunsed which she rejected.
I followed cash app step by step instructions for my refund and nothing.
I decided to call Cash App Saturday but customer service line is only open M-F.
Monday I personally taled to a cash app rep and they said they can not refund my money!!! this unaccetable.
I know I am not the only victim here, we work hard for our money to give out to a scammer.
|
| 03/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I checked in to the XXXX XXXX XXXX on XX/XX/23 and checked out on XX/XX/23. The hotel double-charged my card in the amounts of {$170.00} and {$220.00}. The correct amount from the hotel is {$170.00} which is now showing complete ; however, the {$220.00} is still showing pending. I have asked CashApp to release the {$220.00} over 10 times now. I have submitted the final bill from hotel showing the {$170.00} being paid in full. I also submitted letter from the hotel stating my bill is paid in full of the {$170.00} and the letter also requested that they release the hold of my funds. CashApp still has not released the funds and have hung up on me 3 times. They have been extremely RUDE and argumentative with me aboue MY money!
|
| 10/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
Someone stole my identity and opened a cash app prepaid debit card in my name. Cash app and their parent company have refused to close the fraudulent account. They keep telling me to call this number and wait for emails that never come and so on. Ive used chat Ive called Ive emailed Ive messaged on XXXX and XXXX Ive filed a police report with my local police department XXXX XXXX XXXX ILLINOIS ) and yet this account remains open. I have never used cash app and never would. This is a clear case of identity theft. Cash app and their parent company, Square, have been notified multiple ways- including in writing, and have yet to stop this fraudulent account. I get told to call someone else or wait for an email that never comes.
|
| 11/09/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened without my consent or knowledge
|
|
Web |
|
|
At the end of XXXX I received in the mail a CashApp debit card ( XXXX ) that I never requested. I called them right away to cancel and find out how they had gotten my information. They had me send pictures of the card back and front and answer several questions which I did on XXXX. They said they would investigate and get back to me. I still have not heard from anyone there.
Today XX/XX/XXXX I called to see if the card had been canceled as I requested and they say they can not give me any information, yet they can open an account under my name!!!! They were not helpful and both times I tried to verify the cancellation they dismissed me and hung up saying they could not help me and all they could do is escalate the case.
|
| 06/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
On XX/XX/2023 I made a purchase at an ice cream shop with my spouse for {$12.00}. CashApp over charged me by adding a tip of {$12.00}. They took money from my savings account to cover the fraudulent charge. They now owe me {$12.00}.
XX/XX/2023 got a text stating that i need to add money to card, because account went negative. due to a tip of {$12.00} being added to account.
XX/XX/2023 I called ( XXXX ) them, the stated that the can not give me my money back at this very moment due the fact they are still researching the issue. WITHHOLD FUNDS THAT WERE FRADULENTLY TAKEN FROM ME IS NOT A ME PROBELM but a cashapp problem. I need all my money back and will not use their debit card except to receive cash and to transfer out.
|
| 03/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have XXXX accounts with Square. One I have had for years with no issue. The other I just opened recently. I sent a contract and an invoice to a customer for {$13000.00} on XX/XX/2023. The customer signed and paid and Square deactivated my account, is holding the money for 90 days and will also not allow me to refund my customer her money. I have called and emailed many times and no one can give me an explanation. I am transferred from one department to the next and often hung up on or told there is nothing they can do. I am also told someone will call me or email me to help resolve the issue and I never hear anything. I have read that this same scenario has happened to many other customers. I need to resolve this issue.
|
| 03/05/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
Cashapp has been a problem for a while now. Its always taking money out of my acount.
Ive always jus simply applied for a refund for small amouts but recently cashapp has taken XXXX dollars and XXXX cents out my account for a purchase I did not make along with other amounts here and there. They refused to give me a refund and has denied my request multiple times after Ive called and complain and applied for refund of the XXXX $ this happened XXXX XXXX XXXX I would like to speak the the highest person involved in this because this is unacceptable if not I would Be forced to take this higher to legal authority as I have the proper documentation information and tools to do this because I am a XXXX in the United States XXXX.
|
| 05/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I've requested full transaction history under current cash tag, $ XXXX, as well as prior cash tags via email to XXXX, rep with Cash APP, no information provided.. The rep requested current cash tag, email address, mailing address, all of which were provided, nothing received back. I do not have prior cash tags available, however, my email address as well as mailing addresses were provided. The information including full transaction history is required in order to locate fraud transactions which cash app will not resolve in obtaining funds back. The transactions in question were reported to cash app, their extent to investigating includes requesting money returned from receiver, once denied, cash app does nothing further..
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I was doing some investing on the CASH APP platform.and suddenly they stopped 4 payments of mine equal to the amount of a Lil over XXXX dollars.with no reason they did not give me my money back I have called numerous times have talked to so many workers of cash app. But they can not tell me nothing other then it's under investigation. And as soon as I start asking questions they hang up on me.i have all this documented.going on over 2 months now and nobody can tell me nothing.now I am in debt because they stopped payments with out my authorization so now I owe the company to which the money was sapose to go to.they should have never stopped my payments and since they did they should ha e returned my money to my account.
|
| 10/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX a CashApp Customer service representative emailed me telling me that i had to provide more information in order for the dispute to continue.I replied to her email in less than 24 hours giving a detailed explanation of what happened.On XX/XX/XXXX i asked if there was a update on this case and then i got a email saying that a response was not provided or they havent heard back from me in 3 days.This is entirely false cause i fact did reply back to her.I will provide you a screenshot of my response with the file attached.Im making this complaint to resolve my dispute that was started on your guys behalf when i made a complaint a few weeks ago about this dispute.The reference email code is [ ref : XXXX : ref ]
|
| 04/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
My XXXX WAS COMPROMISED AND IT HELD THE INFORTION OF ALL MY PASSWORDS TO EVERYTHING AND MY IDENTITY HAS BEEN STOLEN AND IS BEING USED RIGHT NOW. I HAVE REPORTED IT TO MY BANK XXXX BUT HE STILL WAS ABLE TO ACCESS MY ACCOUNT I REPORTED TO CASH APP AND HE STILL HAS ACCESS I REPORTED IT TO XXXX AND MY PHONE ENDING IN THE NUMBER XXXX IS STILL COMPROMISED I REPORTED IT TO XXXX I ALSO REPORTED IT TO IRS AND SOCIAL SECURITY AND XXXX AND MY KIDS HAVE BEEN REMOVED BECAUSE OF THIS SITUATION. IVE CALL THE POLICE NUMEROUS TIMES SINCE XX/XX/2022 AND JUST GOT A REPORT WRITTEN TODAY ALL THE OTHER POLICE THAT SAID THAT THEY WROTE A REPORT LIED I LET XXXX KNOW BECAUSE THEY ARE BUYING AND OPENING THINGS IN MY NAME AND MY KIDS. PLEASE HELP
|
| 07/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American, Servicemember |
|
In XXXX I believe... not sure, my original Cash App Account was used by someone other than me to withdrawal {$300.00} from MY account. I DID NOT DO IT. I DON'T SHARE MY CARD OR ACCOUNT WITH ANYONE.
CASH APP says that they investigated and found me to be liable.
I DID NOT DO IT. THEY SAID MY CARD WAS USED. THE CARD NEVER LEFT MY POSSESSION. IN FACT I NEVER EVER USED MY CARD FOR ANYTHING BUT TO HAVE MONEY SENT TO ME. I THINK THEY HAVE A PROBLEM WITH THEIR EMPLOYEES DOING INSIDE SCAMS. Here 's what I think, if I didn't do it, their security measures are inadequate. I know of many other people this has happened to. The {$300.00} was for utility bills which in turn caused me electric and phone to be shut off. Please help.
|
| 11/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I late XX/XX/2022 my phone was hacked. Resulting in my XXXX XXXX app being hijacked and XXXX of checks deposited, funds transferred to Cash App, XXXX purchased and sent to bitcoin wallet outside of Cash app. After this occured every check that was deposited was returned for insufficient funds. Since i had my XXXX account for so long the checks were immediately deemed good funds. XXXX has found in my favor deeming transactions to be fraudulent and processed chargebacks to Cash app. Now despite many attempts to resolve from XXXX to current asking what the next steps are if i continue to disagree, they have been very difficult to get any help. Cash app is still saying im responsible for the negativr balance of {$5800.00}
|
| 09/09/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
This is for a transaction on XX/XX/XXXX at XXXX, I was notified by CashApp text that my PIN number had changed. I immediately tried to call them and a recording said I would have to message them on their app. While waiting on hold, I locked my card but also was notified the {XXXX} was removed from my account. After speaking to a rep, via chat, they advised that there was an attempt but the wrong PIN number was used. I filed a dispute and was assured by the multiple reps I had spoke to over the phone at a later time as well as the one I was chatting with, said my money would be returned. To this day, my money was never returned even though it was an unauthorized charge. Please help with this issue. My CashApp is $ XXXX
|
| 08/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2023, I filed a dispute with Cash App regarding a transaction amount of {$500.00} in my checking account. In the dispute, I requested a refund and claimed that the merchant used the transaction to take financial advantage of me and subject me to fraudulent business practices, resulting in me not receiving any benefit. Cash App denied my dispute and I requested the documents Cash App used to make its denial determination. Cash App only sent me a basic summary of the transaction but nothing from the merchant.
Cash App has disregarded my notices and is being unfair in its dispute procedure. Cash App 's reason for denying my dispute is insufficient and I am unreasonably being subject to a financial disadvantage.
|
| 08/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
A few days ago I noticed that when my phone was stolen, someone sent money from my cash app to someone I don't even know. I filed a dispute with customer service directly on the phone and was told that I would be getting my money back for all the transactions within XXXX business days. Not even 2 hours later I received an email stating that my claim was denied! I told the customer service rep that I made a police report for proof of the unauthorized charges as well and yet these people seriously just don't even care! I requested the information they used to come up with the denial and I was ignored. I've sent more emails to this company about getting my money back and yet they continue to ignore me. Cash app is a joke
|
| 05/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
My complaint is with Cashapp. They are sending out a general message saying that a technical error occurred between XXXX XXXX and XX/XX/2023 where I used my card but the funds were initially put on hold, then released back to my cash app. Resulting in me having a higher balance. And now they are recovering their funds to complete the payment. This statement is false. I dont hold much money on my cash app, so I would have noticed if I had XXXX of extra dollars in my account.
The transactions are XX/XX/XXXX for XXXX XX/XX/XXXX for XXXX XX/XX/XXXX for XXXX XX/XX/XXXX for XXXX All of the transactions were made at XXXX, XXXX states that they were not paid twice. But I can assure you that the money was taken from me twice
|
| 07/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American, Servicemember |
|
Upon looking over my account Cash APP i discovered several transactions of large sums of money being transferred to several different people over a period of XXXX weeks. Currently i can not access ( XXXX ) my account show a balance from well over {$3000.00}. The acct was totally highjack leaving me penniless.
I XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I was in the process of getting a place to stay as i am XXXX
I can identify some of the people. They seem to be a group of people orchestrating massive fraud networking. I am also filing a police report as well.
Your prompt responds to this matter urgent and i will certainly assist the XXXX, XXXX police depart. ONE THE MAIN CHARACTRE PLAYER GOES THE NAME XXXX XXXX ; I
|
| 06/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/16 I received notification from XXXX they had processed my refund. I opened by CashApp account and saw my balance reflected the {$100.00} refund. I opened the app again a few minutes later and saw my balance no longer reflected the refund.
I contacted customer service and explained how my balance had changed in a matter of minutes. That I had seen the refund processed and credited and then it had disappeared.
Customer service told me I would need to wait 14 days to receive the refund. I asked why, as it clearly had already been in my account. They repeated I needed to wait 14 days.
Im confused how it is legal to pull a refund back out of my account for 14 days just so CashApp can accrue interest on it.
|
| 04/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
We set up a square account for our business about 3 weeks ago and provided all necessary information. We used this services for estimates and invoices. An invoice was paid by a customer and Square took 10 days to transfer the funds into our square account. Instead of transferring our balance into our linked checking account, they placed our account under review. After providing further information, they deactivated our account without explanation and are holding our funds for 90 days. I have tried contacting their support teams and have received zero help or answers. No one can tell me why we were under review, let alone why our funds are not being transferred and our account was deactivated. I have attached emails.
|
| 03/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I purchased something from a website on XX/XX/XXXX just to find out it was a scam. I contacted my bank and told them this and sent them emails exchanged between myself and the merchant. The merchant responded and stated that my refund will be sent within XXXX business days from the XXXX of XXXX. I sent these emails to my bank and they denied my claim for a refund. I then reached out to the merchant again to verify and they have been silent since the XXXX of XXXX. When I try to call the number on their website it says it is disconnected. My bank told me to resubmit and someone higher up will take a look. They then told me they will follow up. After about XXXX days I reached out and they said that it was denied again.
|
| 01/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I had enrolled in a business checking account with square inc. the events I had planned did not realize and it sat dormant for a few months around the first week in XXXX I had a direct deposit from an employer deposited. After the second deposit the following week I was frozen from my assets and told a review was made and they had chosen to no longer do business checking with me. I was then informed the fingers would be held for 90 days, witch is mentioned in the leathery user agreement but as I surmised after reading this action should only be used if I had transactions excepting funds from customers for any possible return discrepancy. I had not used the product for commerce as a business only as an expense basis.
|
| 01/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
On XX/XX/2023, I used Cash App to send a friend {$25.00}. Unbeknownst to me, the person deactivated his Cash App account. I contacted Cash App after I could not cancel or ask for a refund. When I contacted Cash App, I was advised that " CASH APP is unable to cancel or refund the completed payments. I was told if I wanted to recover my funds, please have the recipient reach out to us via their app. '' The person reached out to CASH APP Customer Support via the app as instructed to do so. However, the funds are not showing in their balance and Cash App said he could send the funds to the sender ( me ) when the account is active.
So, if the account is deactivated, how were the funds accepted and supposedly received?
|
| 10/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I notified CashApp that I was scammed out of {$860.00}. CashApp is a financial platform, so makes them liable under the FDIC. They also bank with XXXX XXXX and XXXX XXXXXXXX XXXX. I am holding all Financial institutions under the FDIC liable for allowing the fraud and scam to take place. Also allowing the individual to hold an account currently. I am protected by the FDIC which my deposit insurance protects me as a customers in the event that an FDIC-insured depository institution fails. Bank customers dont need to purchase deposit insurance ; it is automatic for any deposit account opened at an FDIC-insured bank. Deposits are insured up to at least {$250000.00} per depositor, per FDIC-insured bank, per ownership.
|
| 03/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I did 2 Did 2 cash outs from cash app to spruce. The second one went through but the first one never showed on my transctions. XXXX claims they never received XXXX deposit that cash app says sent and provided a trace number for which is XXXX. I requested documentation from XXXX stating they didn't receive payment which they ignored my request and didn't provide as well as asked for the a payment trace which they wouldn't do or even acknowledge that request just went around it. Cash app claims they can't refund me and or reverse the cashout without a dispute even though I provided the screenshots for the chat conversations with XXXX live chat and my transctions Which does not show a transcation or deposit for XXXX
|
| 02/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I received a 1099-K IRS form from Block Inc. / Cash.app on about XX/XX/XXXX XXXX for transactions processed by someone who used my Name, address, SSN to set up an account. Starting in XX/XX/XXXX through XX/XX/XXXX they processed 426 transactions for a total of {$38000.00}.
I have contacted Cash.app via their app and via phone at XXXX multiple times over past 3 weeks. explained the situation over and over and all they say is they will update via email. But they never update. meanwhile I assume the fraud continues in my name and under my EIN.
This income which is not mine was also reported to the IRS. I need this corrected with the IRS so I can file my return without being held liable for this fraudulent Income.
|
| 09/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I was attempting to purchase XXXX on the CashApp application. The company asked me to link my debit and bank account numbers, and upload a photo to the app along with a picture of myself. They took the information and blocked my account from making any additional transactions that would allow for my account information to be safeguarded. When I called and asked for an address for a corporate office to make sure that the business is legitimate, they hung up on me. They now have my bank account information and a copy of my driver license. I fear that they will attempt to use that information for financial gain. I would like to report that this company is phishing for personal data of the people who use the platform.
|
| 06/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
We sighed up for a Square , IncXXXX XXXX account in hopes to XXXX XXXX XXXX at a local garage sale. We opened an account at the bank to deposit credit card sales. We made credit card sales for {$240.00} that was never deposited Instead they withdraws {$720.00} from the account. The bank was able to pull the money back and the credit card sales were still not posted. We contacted Square and was told we were associated with an other account that had a deficit. For over XXXX weeks we have talked with Square and they are unable to tell us how we are associated with the other company and they refuse to deposit our charge card sales due to the deficit of the other company.
( Please see attachment for further details )
|
| 10/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My complaint is with cashapp I went through the process 4 times once they recovered my account back for me after I was logged and locked out. But they say I had to have authorized the transactions which I clearly didnt. I'm in Texas and a person from North Carolina hack my account and stole about {$600.00} out of my account before my company could get me back in control of said account. I want to be refunded. Here Is the list of the unauthorized transactions..
XXXX XXXX XXXX {$73.00} XXXX XXXX XXXX {$98.00} XXXX {$20.00} XXXX {$38.00} XXXX. {$30.00} XXXX. {$20.00} XXXX {$25.00} XXXX {$170.00} XXXX {$10.00} XXXX {$20.00} XXXX XXXX XXXX {$20.00} XXXX {$25.00} XXXX {$20.00} XXXX {$25.00} XXXX {$20.00} XXXX {$45.00}
|
| 07/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I've been looking to dispute with this for a while but wasn't sure how or to whom. In XXXX I thought I was donating {$500.00} to a non profit school that turned out to be a scam and requested a refund from receiver and the company to contact the receiver because me still thinking is legit wanted to file taxes on what I did. I honestly waited because the communication and lack of options to turn to became overwhelming. I've disputed others but my main complaint is not just receiving proper communication but also their representatives not giving accurate or informative resolutions, Ive had two smaller disputes with them that they clearly needed to credit me or resolve with the receiver and nothing was done at all.
|
| 11/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2023 at approximately XXXX XXXX XXXX I transferred XXXX $ to my XXXX XXXX checking account. I did not receive a confirmation email from cash app confirming a successful transaction ; nor did I receive a notification from XXXXXXXX XXXX. I waited over the weekend, and proceeded on XX/XX/2023 I contacted Cash App customer service with the intent to locate my missing funds. I was instructed to contact XXXXXXXX XXXX, which I followed through with. XXXXXXXX XXXX was not able to give me any info because no money transfer was received. I followed up with cash app again and it led a live chat, in which I have documents of their lack of communication. With a refusal to look into where my money was transferred to.
|
| 04/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Scammer falsely claimed to be selling an oud ( musical instrument ) on XXXX marketplace, insisted on purchaser ( me ) sending a partial deposit via cashapp in advance of actual purchase because of ( supposedly ) other interested buyers. As planned date of meetup approached, scammer insisted on full payment in advance of meeting, and refused to even consider the idea of payment upon meeting or even re-doing payment with buyer protection enabled via a different service. Meanwhile, I had my friend ask them if the item was still available, and they said yes. When it became clear that I was not going to send them more money without receiving the instrument, they blocked me and deleted some of my messages in the chat.
|
| 07/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
We recently switched to Square as a payment processor for The XXXX XXXX XXXX ( a XXXX organization ). On XX/XX/XXXX, we had XXXX transactions for donations totalling {$6900.00}. XXXX sent an email saying they were closing the account effective immediately, but that they were going to hold the funds for at least 90 days. These donations are critical to our organization and Square has not provided any meaningful attempt to rectify this situation ( releasing the funds ) even after we said we'd provide any supporting documentation they would require.
I've attached a copy of our determination letter from the IRS and a screenshot of the suspended deposit. More information about XXXX can be found here : https : XXXX
|
| 02/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
|
|
Today XX/XX/22 I received a direct deposit from the XXXX OF {$860.00} into my cash app account, I then transferred {$700.00} for my savings into my other account. when I went to log into the account I transferred the funds to it wouldnt let me log in.. I then contacted support to see if they were able to give me access back to my account so I can take my {$700.00} out, or just send the money back to where it came from ( my original account ) since I they wont give me access.. XXXX then proceeded to tell me there was nothing they could do, and that basically the money is gone and I wont be able to access it again. I need my XXXX back this is extremely frustrating, my rent is due, I have bills, this is ridiculous
|
| 06/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
The date was XX/XX/2023 around between XXXX XXXX for the amount of {$120.00}. I contacted the merchant to let them know it was not authorized to cancel and refund. They agreed to do so in 5 days after payment clear. I contact my bank as well the merchant said to speed it up. The bank can verify the transaction was completed. They refused cause company policy does not allow for the phone calls to be provided. I waited and called once more. I was told something different this time. So I contacted the bank they claim its no error and refuse to give an explanation when they bluntly violate regulation E among other state & federal laws. The documentation used was just a screen shot of the transaction and thats all.
|
| 01/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed on XXXX XXXX XXXX out of {$1100.00}. This company called XXXX XXXX XXXX XXXX XXXX XXXX promised two days shipping said they sent it XXXX. They sent it to not XXXX but this place : XXXX XXXX XXXXXXXX They in turn said they would only ship it for XXXX more dollars. At this point I refused to pay themXXXX And they told me to XXXX XXXX XXXX PLEASE help. I had no money. I tried to start this because I am a XXXX XXXX and I was trying to earn money. I am now broke. I really need advice on how I can get a refund. Cash app has not helped even though I paid ANOTHER cash app customer. PLEASE PLEASE can someone help? My number is XXXX.
I have ALL the documents and texts and websites. Please please help.
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash app allows my card to be used in multiple locations in the timeframe of XX/XX/2022 to XX/XX/2022 between his date I was incarcerated and in XXXX XXXX and XXXX XXXX jail I did not authorize any of the transactions to To be done due to the fact that was incarcerated and had no access to no phone were on lockdown. I have from XXXX until today which is XX/XX/XXXX tried to get refunds back on the debit that was debited between those days and they keep giving me the runaround so that they dont have to pay me my money back total of over {$4600.00} with stolen out of my account by a lady named XXXX XXXX and XXXX XXXX XXXX of which are names on my cash app account for trying to use my card in this present time
|
| 07/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I submitted my dispute to CashApp on XX/XX/2022, which was not credited until XX/XX/2022, well over 10 business days after the dispute was submitted, with no notification on record from CashApp about the credit being applied, and nor was I notified about CashApps supposed investigation results until XX/XX/2022, three business days after providing the credit, purposely putting me in a position to have a negative balance, all the while CashApp knew of their selected the results of the investigation, while still crediting my account just to withdraw the credit after my use, with no notification or record on file from CashApp about the credit that being applied to my account, it being provisional or temporary.
|
| 06/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I filed a claim with cash app on XX/XX/2023 for a unauthorized transactions, I reached out to cash app multiple times to see what was going on with my dispute I was told that there was no update each time, according to " regulation e '' provisional credit must be given within 10 business days if the investigation of the dispute takes more than 10 days, 10 days passed and cash app hasn't provided me with a provsional credit, putting them in violation of regulation E. I was sent an email stating that the dispute was won in my favor. on XX/XX/2023, cash app is in violation for not following the law and providing me with my provsional credit on or before the 10th day. I submitted text between me and cash app.
|
| 04/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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|
Cashapp denied refund request after I claimed transactions were fraudulent. I was told that they would show me the documents that resulted in their decision. They shut the case hours after I made it and the document I requested they send had nothing to do with my account. When I called they had no documentation pertaining to my case to give me. I was told that they made an error in my request and they would send the correct document later. This makes me believe that they closed my case without so much as an investigation. Then they finally sent me an email with documentation pertaining to my case and all it was was a screenshot of the three transactions that I claimed were fraudulent. That proves nothing!
|
| 04/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I got two cash app payments. These two payments are missing. The first one from my friend name XXXX for XXXX on XXXX XXXX. I never received it. Theyre telling me i had other payments that came threw that took the {$27.00}. Not true what so ever. After my purchases, i still had {$14.00} left over. Now the next missing cash app was made on XXXX XXXX. XXXX {$20.00}. I never received it. Im mad as XXXX because i feel like theyre just out right taking my money. All i want is my missing {$27.00} and {$20.00} and ill be done with cash app forever. This is the same reason my friends on XXXX and XXXX done deal with cash app now. I feel so stupid for not listening to people. My name is XXXX XXXX. My number is XXXX.
|
| 09/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
on XXXX there was an unauthorized charge that attempted to clear my bank account from an old debit card tied my checking account in the amount of {$500.00}. The card that was tried to use ends in XXXX. That card was deactivated several months ago and I have a new card for that account that ends in XXXX. However, even though that card is deactivated, the charge was billed as a reoccurring charge, therefor they could of taken the money out of my account anyway. If I would of had funds in the bank account then that charge of {$500.00} would of cleared and I would be out that amount.
The company that tried to make the charge is tXXXX XXXX XXXX. If you XXXX that name alof of people have been scammed by it.
|
| 12/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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|
I filed a complaint with the CFPB about this company putting my account in the negatives a few months back for a disputed transaction that was finalized. On XX/XX/2022 I went to the post office and tried using my debit card and the transaction declined. I had the money in my balance and it did not state why the purchase declined. I messaged cashapp through the app to see why. They informed me that my card is deactivated but did not state why. They deactivated my card in retaliation to me filing a complaint about them going back on their word. If I violated the terms of service then my account should have been completely gone but instead they suspended my card causing me embarrassment in the post office.
|
| 09/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
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Web |
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|
Cash App services has not only taken my legitimate student loan refund money, they are now refusing to cooperate and holding the sum ransom in the following ways : - they are not indicating why the money is being held or rejected.
- they can not provide a timeline of when this will be resolved.
- they are not providing any details whatsoever regarding what the issue is.
- they are in violation of the CCPA as they can not provide any details whatsoever for fraud and theft of money that is mine.
- The associate can not even give me their own name.
They can not or do not even have proper procedures in place to be able to send the transcripts of the support chats when asked which is another violation.
|
| 06/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Im having a problem with cashapp. My XXXX XXXX XXXX daughter made a cashapp account using my social security number. I found out she has a borrow feature on her cashapp and she started borrowing money from cashapp. That makes the money she borrowed my debt. I told several people at cashapp, through phone calls, emails, and text support. They did not do anything about it. My daughters account is not even legal bc she lied about her birthday and she does not have my permission to use my ss number or to borrow money. Since no one did anything about this problem, I have since deleted my cashapp account. I will never use them again. My daughter still have her account and she still continues to borrow money.
|
| 03/20/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Servicemember |
|
On XX/XX/XXXX my wife paid her massage therapist {$95.00} from her XXXX in the amount of {$95.00}. The card was ran through square pay. Well square pay double billed us and so two charges of {$95.00} dollars appeared causing our XXXX account to go - {$4.00}. So we waited for it to clear. Well on XX/XX/XXXX we checked our XXXX and had an available balance of {$90.00}. Well when we went to us it to pay our chiropractic bill in the amount of {$80.00} our XXXX card was declined. Called the XXXX rep, and they told us that they square pay still has a hold on the account and our funds wouldn't be useable until XX/XX/XXXX despite XXXX portal saying we have money. Square pay shouldn't be allowed to double bill.
|
| 08/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I transferred XXXX to my cash app card to use at a later date.I chose to connect my personal checking account to pay my friends and family but cash app tells me through a default they can choose to ignore my request that my friends and family be paid from my checking account and make a payment if they choose from my cash app card that only have funds when I load money on it. But I thought that I chose how the money I load on it is spent! But they spent XXXX of the XXXX I wanted to use for something else and paid my friend with it, when in the past a payment was always withdrawn from my checking! How can I get them to honor my wishes and mind their business and not use a DEFAULT to do what I don't want
|
| 02/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I received an unsolicited Cash App card in the mail stating I should activate the card. There is an account number, CVV number and expiration date. Each time I attempt to contact the customer service number, XXXX, I receive a message there is high call volume and no one is able to answer. I want to cancel this account and am now going to resort to sending a letter to Cash App in XXXX XXXX, CA asking them to close the account due to fraud.
I reached out to Square as they are the parent company and I was told I must contact Cash App directly, which so far has been impossible.
Via an internet search, I see this is an ongoing problem which they ( Cash App ) should be forced to fix, especially for fraud.
|
| 02/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I provided an invoice to a consulting client, XXXX, from my company, XXXX XXXX, XXXX. for XXXX consulting services. The total amount was {$5000.00}. The invoice was paid on XX/XX/2023.
My account with XXXX XXXX XXXX was then closed, the money was locked, and all support workflows are closed to customers with closed accounts. I submitted documentation - including XXXX formation docs, invoice, contract between XXXX and myself, and email confirmation of the payment from the customer 's team. The account was then closed immediately and all money locked, with no additional appeals possible.
I have tried to refund the payment to XXXX, which can't be done, and I am unable to transfer to cash out either.
|
| 03/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
This is my second complaint, COMPLAINT NUMBER XXXX.
I JUST WANTED TO ADD THIS TO THE COMPLAINT. TODAY IS DAY 10. CASH APP GAVE ME A SELF IMPOSED TIME LIMIT, AND TODAY IT IS UP. DAY 10. I NEED ACCESS TO MY MONEY, AND IF THEY NEED MORE PROOF OF WHO I AM THEY CAN COME OVER FOR TEA OR DO A DNA TEST. NOBODY, NO PERSON DISPUTING ANY TRANSACTIONS. CASH APP CREATED A FAKE DISPUTE, JUST TO COLLECT THE MONEY AND NOW HOLD IT, MY ACCOUNT IS FROZEN. I DEMAND A FULL NOTICE OF SOCIOLOGY POSTED ON MY CASH APP, SO FRIENDS AND ASSOCIATES CAN REGAIN FAITH IN ME. THIS HAS BEEN DAMAGING TO ME AND MY CHARACTER. I WANT A FULL FLEGED APOLOGY IN WRITING, AND I'D LIKE TO KNOW THE ANSWER FOR WHY THEY DID WHAT THEY DID TO ME.
|
| 07/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Around XX/XX/2022 I received XXXX Cash App cards in the mail all registered under my name and address. Each card has it own account number. I have never signed up for anything thru Cash App. Contacted them to report the cards as fraudulent back in XXXX and requested that any online accounts associated with these cards or online accounts needed to be flagged as fraudulent and closed. They issued a case number and I sent in required information to them they required..I have called several times and they will not respond to my requests of updates on closure of accounts and several emails for response that go unanswered as to status on case number. It's been 3 months now and no resolution to this fraud.
|
| 10/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/ I was XXXX and had my phone stolen. The people who stole my phone bypassed my phone passcode, XXXX, and cash app pin. As well as my email information. In doing so, they sent themselves a combined {$6000.00} to two accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
I tried to change my account info and it took multiple tries with cash app to get access back. I could not reach them during the weekend because they dont provide support. I filed a dispute for the charges, and they said the information they have makes it as if I authorized the purchases. I have a XXXX case, stolen identity/fraud case, & the medical papers to prove I did not make these payments nor did I authorize someone to make them.
|
| 10/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had 3 different hotel transactions done on my cash card with my cash card locked and I keep my card locked at all times that way no one can put transactions through on my card and I did not make the three transactions and don't get how I have my card locked and disabled at all times to keep stuff like this happening and no merchant could of done the 3 transactions that were made on my card due to my card being locked and disabled and the only way they could have happened is if they were taking straight from my account with my account number and routing number and I don't know my account number or routing number let alone for someone else to have it and be able to make transactions on my account
|
| 08/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Sunday XX/XX/XXXX I accidentally added a XXXX dollars to my Cash App account. I added it twice because I received a error message stating ( My transaction could not be completed they I I would be notified when it was completed ) on the first attempt. I sent XXXX to my friend and requested a cash out on the other XXXX. I was prompt to pay XXXX for instant deposit and free if I waited until Tuesday. I chose to wait and my other money was sent to an account that I havent used in since XXXX. I explained that to Cash app customer service reps and they continue to act like This is my fault and when I asked for there supervisor or any information they hang up. I still dont know how to get my money back.
|
| 09/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2021 at approximately XXXX someone added themselves to my cashapp account gaining access to my bank account that was linked to the card. They then begin making several transactions up until approximately XXXX. I was unaware of the unauthorized transactions until I received a message. I contacted my bank and was instructed because it was {$1600.00} dollars pending that I needed to contact cashapp to dispute the transactions. I reached out to cashapp and was told that my account would be under review. The person withdrawal all my money from my bank account by sending and receiving transactions on my cashapp. Between {$5700.00} was declined and recieved. {$4000.00} dollars total was taken.
|
| 01/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Respected sir or madam My Name is XXXX XXXX XXXX, I have cash and using it nicely, but yesterday I lost my card my money phone everything, I had a balance of around {$600.00} which is my hard-earned money, and some fraud has happened to my account and {$550.00}, {$20.00}, {$22.00} are fraud charges on my account and I am chatting with agents to file a dispute but no one is helping me, sir, please understand I need that money it's for mom and dad medical treatment which I have earned by very hardly working 1-month day and night but now fraud happens and my money is taken out please help me please I need my money back as soon as possible by today anyhow.
my email Id is XXXX Thanks XXXX XXXX XXXX.
|
| 02/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
SQUARE, INC. deactivate my online account and said " Any funds currently in your account will be frozen for a period of 120 days, and are due to be released after XX/XX/2023.
While I answered a 20 questionnaire after the transaction explaining the surroundings of the transaction, provided proof of documentation of my business, and other request a documents, in good faith, they still refused to release the funds.
Also, at the time of the transaction, the customer signed and agreed to pay that amount to me ( my company ) still Square inc is refusing to release the funds, without any explanation. They have refused to reach out to the customer to get verification that he authorized this charge.
|
| 01/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I disputed a charge on my card ( XXXX ) on XX/XX/2023 from a purchase at a cell phone retailer. They sold me a defective phone. The cell company customer service acknowledged it would be replaced, the physical stores are refusing to do it without charge. I spoke with a district manager and he committed to ordering me a new one but has since gone unresponsive and it's been over 2 weeks.
The dispute I filed was for services not rendered and I expected an investigation. CashApp then denied the dispute within 24 hours without a reason. I requested for them to send me documentation and the documentation was vague and gave no reason. I called to get more information and they refused to provide it.
|
| 03/22/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
HI THERE its been more than 10 months now sine square deactivated my account and holding my XXXX $ first they sent me an email in which they told me to release my funds after 90 days after 90 days they sent me another email and told me that funds will be held for an additional 30 days Now all the dates has been passed but square is not responding me back and not releasing my funds also there is not a single chargeback on my account please understand we all have to die one day so I am a XXXX patient and need money badly if you do not release my funds I will be dead in next 10 days I will go to XXXX and then complain to Him what you people done to me I am crying and also cry daily too much time
|
| 07/01/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
on XX/XX/23 I made a transaction with my personal XXXX XXXX card using my Square business account online terminal.
The transaction was for {$400.00}. I noticed immediately that Square had flagged my transaction for " review '' after a few hours I decided to contact Squares customer service to inquire about what the issue might be. I was told it's because I was using a pre-paid card.
I would assume consumers should be able to use any acceptable payment method, including gift cards or pre-paid cards.
Square is holding my {$400.00} completed transaction for 90 days.
Within a few miutes after calling customer support, Square also deactivated my account with no real explanation as to why.
|
| 03/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022 at XXXX PM, my wife transferred a payment of {$500.00} through CashApp to me. We always use CashApp to send each other money. CashApp immediately locked my account that I have had for years. I contacted their support that evening and they advised that it would take 24-48 hours to resolve. I didn't hear anything Friday so, I contacted them on Saturday and was given the same general message of 24-48 hours. I waited until this evening to reach out and was advised 24-48 hours again. The representative then told me to contact my local authorities because they will not unlock my account. They are refusing to release my funds and I have spoken with them through chat, email, and phone.
|
| 03/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2023, I reached out to Cashapp about a charge made by me. I realized the card saved on file with XXXX was reported lost and deactivated. However, I submitted and was under the impression that the charge wouldnt process and I would be able to update to pay. This old card has been inactive over 5 months. The payment processed but processed on Cashapp end on my current card. It concerned me because I didnt input the new card. I reached out to Cashapp and 15 minutes later, another charge came out without authorization. No one can tell me why.
I am requesting this be investigated snd explained as well as be reimbursed my money. Two separate charges for {$2.00} each on XX/XX/XXXX, XXXX
|
| 09/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I was contacted by a fraudulent XXXX page about investing in XXXX. I was told to set up a page with XXXX XXXX XXXX XXXX website and it would create my account and I would see profits in 24-48 hours. I was told to transfer the money via cash app to this individual and they would from there invest my money in the XXXX mining. I transferred XXXX. Once I could see the invested money, and it generating profit, I was told to purchase more on crypto.com and I then could see my money increasing, as I purchased another XXXX. The XXXX account had been hacked by a scammer, the cash app was a scammer, the XXXX mining page was a fraudulent mirrored page of another company. It was a scam and I lost XXXX.
|
| 10/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
Cashapp abruptly closed my account, citing terms of service violation/fraud. Ive only ever used cashapp to send and receive money from family and friends. A few weeks before my account was closed, I did notice something odd. I tried to transfer some money to my mom and cashapp said that I couldnt because I had exceeded my {$4000.00} weekly send limit. I have never sent or received such a large sum through cashapp. On this instance, I just figured it was a glitch on cashapps network and thought nothing else of it. Ive tried to get this issue resolved through cashapp but it never gets past we are researching. It has been months and my account is still closed with no answers from the company.
|
| 09/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
On XX/XX/2022 a FRAUDULENT purchase came through on my cash App account.
Ok did not make this purchase for {$56.00}.
I immediately advised cash app about this transaction. They refused to cancel the transaction. This transaction was {$160.00} but cash app states they declined the purchase however this purchase withdrew all the funds I had on the card which was {$56.00}.
Cash app told me they opened a claim for this transaction but they did not provide credit to extend their investigation past 10 days and they refuse to provide me any documentation or information regarding my claim. And I don't know if the claim is still even open. It's been XXXX weeks and my money has not been returned.
|
| 03/30/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
We switched our business bank account from XXXX XXXX to XXXX XXXX and updated it on our square account.
Square holds nearly {$2000.00} of our money in savings, these funds are from day to day business operations and need to be accessible.
After changing bank account, Square informed us that account funds transfers would be unavail
able for the next 24-48 hours while they review the account to make sure everything is okay.
Flash forward two weeks later, multiple phone calls, case escalated, and we still have no access to our funds.
We will loose our entire business if we do not have access to these. If this does happen, we will be filing a lawsuit against Square Financial Severices.
|
| 03/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/XXXX I responded to an email that had offered a free item if I paid shipping and handling of XXXX. Too good to be true yes. I received a notification about the XXXX being taken out of my cash app debit card and then about ten minutes later I received another notification that the same company took another transaction of XXXX. I immediately contacted cash app and was told I had to wait to dispute the transaction since it had not been completed and as soon as it did I completed the dispute but never heard anything about it. Even though I contacted cash app customer service many times up to date. Cash app will never give me a answer and they still have not refunded my money either.
|
| 03/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XXXX I noticed of several fraudulent transactions to my Cash.app account I called them immediately and requested the transaction cancelled or reversed because of fraud and blocked my account from all card transactions All of them where reversed outside of a XXXX transaction with XXXX XXXX XXXX
I requested the documents used to make the decision and they sent me a transcript of the transaction claiming my claim is denied because I made the transaction.
This is not correct. I did not do this transaction I have called every week for two months letting them know that my card was stolen and I did not authorize this transaction There was no signature requested by merchant or pin capture.
|
| 11/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On Wednesday, XX/XX/2023, I'd Cash App {$300.00} to my receiver, and he is unable to cash it out, as there is nothing wrong with his bank account. He file a complaint with Cash App ( XXXX ), and they were unable to tell him why he can't Cash-Out the monies. They told him that they cancelled his account and put in a XXXX # XXXX, and that he will hear from a XXXX via email,. Well to date, the money {$290.00} ( $ XXXX {$8.00} Fee ) is still in limbo in the App, on his phone ; and no one has emailed him of the status of his complaint. My bank states that they can not return my monies to me, as this was a Cash transaction. Please help me get my full {$300.00} back from Cash-App.
Thank you.
|
| 03/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Yea someone been hacking my account for 3 days in a row The were trying to change my info and unlinked all my info while at the same time I was trying to fix it and they just kept trying while I kept trying to fix it they stole {$390.00} the morning of XX/XX/23 i did not make that transaction I was hacked and they tried to yesterday also on XX/XX/23 My wife made a police report yesterday because we think it was someone with in the Colorado areathe day before they tried the same thing and wasnt successful because yall had locked my account due to suspicious activity and the next day they tried it again and were able to take {$390.00} XXXX this the case number It was a card ending in XXXX
|
| 07/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX XXXX XXXX sent me {$800.00} on cashapp to send to someone else for business purposes and it did not go the way he wanted it to and try to get the money back but couldn't, mind you I did not cash out that money it was sent to the person they wanted it to be sent to and I have photo proof. The next day he made a dispute on his bank which credited him the money and cash app went and did an investigation. In that investigation cash app withdrew the {$800.00} from my account on XX/XX/XXXX. Privileges this is a they should have took the money from the person that I sent the money to, really I don't know what they should have done but it shouldn't have been taken from my account.
|
| 03/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2022 : XXXX XXXX ( XXXX : XXXX XXXX XXXX, not a registered business ) {$400.00} via cashapp, for home repair, he left and then wanted another {$200.00}. I offered {$200.00} via XXXX but he didnt want payment through that system ( probably because they will investigate fraud ). He even stated by text that he would refund the {$400.00} and never did. Never came back to do any repairs, never refunded the money, blocked me on XXXX.
Total : {$400.00} I submitted a police report and will be prosecutingXXXX XXXX police report filed today, XX/XX/2022. Report # XXXX.
I have already used Cashapp 's complaint/fraud system, they declined to do anything, despite knowing he committed fraud.
|
| 10/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American, Servicemember |
|
no matter how many times I've requested this information after having provided them with my name, date of birth, routing and account number with XXXX XXXX they reply nothing in on their records regarding this information but as early as today {$2000.00} was taken out of my account. I called the family member involved who I authorized a onetime transaction because she was low on funds and out of town and she advised me she had updated their records ( cash app ) with her bank information. I believe she failed to delete my info which is a possibility as well. As noted she does have health problems. At any rate I just want my personal bank account information purged from cash app records.
|
| 09/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I was alerted on cash app ( phone app for sending money ) that I was charged XXXX dollars and XXXX dollars around 2 weeks ago. I contacted XXXX to try to do a refund but I was denied 2 times. I told cash app and they put in a dispute and later also denied my dispute. I do not know who made these charges and have had to close my XXXX account, email account and cash app account because someone is buying things with my accounts. I have reached out multiple times and denied with long wait times. These purchases were over digital video games on the XXXX store. I closed all accounts. I have not received the digital goods and lost all my accounts with no help over actual fraudulent purchases.
|
| 06/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
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Hello, Ive been having this continuous problem with Afterpay, I even filed with the XXXX but did not get a solution so I hope you guys can help me. My item never arrived and Im being forced to pay and now in debt. I thought Afterpay would be understanding to their customers, and at least wave it away and go to the merchant. I tried going to the merchant myself and getting a refund from there but I couldnt, because it says its been delivered even though I dont have it and it was my first time ordering. Even the merchant told me to contact the shipping company XXXX, which does not help as Ive had problems with the same company before. The merchant is XXXX. Please help me get around this
|
| 09/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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I sent {$1400.00} from my XXXX XXXX XXXX checking account to my CASH APP account and then sent that {$1400.00} to my BOYFRIEND 'S CASH APP account- somehow during this process it was flagged as fraud via XXXX XXXX XXXX and IT WAS NOT FRAUD. I called XXXX XXXX XXXX and WITHDREW the fraud complaint that was filed and they did withdraw it. I have a letter stating that on XX/XX/2022 this fraud claim was RESOLVED AND CLOSED and since there was no fraud that my boyfriend would receive the money with 45 calendar days. It has since been over the 45 days and we still have not received the money from Cash App back and they have no answer as to where the money is and how we can get this back.
|
| 09/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
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Square Inc. took {$210.00} from my bank account on XX/XX/2022 stating that XXXX ( an email that I have never used nor heard of ) has been connected to my business account- XXXX XXXX XXXX. This is the extent of the information regarding the negative account balance they will give me, they will not tell me what the amount is, where it was charged or how it was charged, nor given me even an actual phone number to call a representative on so I can prove this wasnt me. Now as of XX/XX/2022, Square has withheld a deposit of {$270.00} from transferring to my bank account, siting it was to again resolve a negative account balance, but this time it was for my business- XXXX XXXXXXXX XXXX XXXX.
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
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Web |
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I created an account with Square ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) on XX/XX/XXXX and processed a credit card transaction in the amount of {$990.00} on XX/XX/XXXX. They then deactivated my account on the same day and sent me an email that they would transfer {$950.00} ( the amount in question less fees ) to my bank account on XX/XX/XXXX. As of this date, XX/XX/XXXX, they still have not transferred the funds to my account. Their phone and chat system will not connect me with a live customer service representative. I have emailed them but have received only a automated response that does not address why payment has not been sent despite passing the promised transfer date.
|
| 08/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
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Web |
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Ive been recently fighting with CASH APP TO GET MY MONEY BACK!!
My name is XXXX XXXX and my cash app is XXXX XXXX They keep declining my case and I reopened it XXXX times already lost my phone at the nail salon and came back to the nail salon owner saying that can not find my phone thats when I drove home use XXXX of my family members phone to tracked the item see that its moving and on the way to another city ( XXXX XXXX nc XXXX then it powered off XXXX min later couldnt track it so I filed a police report and now its been XXXX days I gotten my phone back and the thief been using my cash card!! And there are multiple unauthorized charges I keep all my cards on the back in my case!!
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| 07/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
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On XX/XX/23 and XX/XX/23 Cash App stole money from my account claiming a technical error back from XXXX, caused the money from two transactions, both to XXXX, dated XX/XX/23 and XX/XX/23 not to be withdrawn from my account. I have screenshots from my account history on their app showing both transactions were completed at time of purchase. I also have a ledger provided to me by a supervisor at cash app showing the money was taken twice. They are refusing to put my money back they stole. I XXXX this issue and there are thousands and thousands of people with this same issue being told the same lie about XXXX XXXX transactions. This is wrong what they are doing to people. This is THEFT.
|
| 12/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/17 I was scammed by someone using Cash App. The posed as a XXXX XXXX and managed to get a total of {$500.00} from me. As soon as I realized this was fraudulent I notified Cash App. Cash Apps customer service is XXXX XXXX person said they'd investigate and refund. XXXX person said I'd never get my money back. Another said I would but it would take XXXX XXXX! Another said that reporting fraudulent transactions to Cash App is more about them learning to prevent them and that they will do nothing to help you. Meanwhile scammers run rampant on cash app because they know they are welcomed there. This loss of {$500.00} has caused me to become XXXX and still Cash App does nothing.
|
| 11/24/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
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Web |
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I called cash app and and anger called me back. In could not access my account. XXXX XXXX .My customer paid for uniforms and mistakenly sent the funds to the wrong cash app ( XXXX XXXX ) XXXXThe agent told me to open new account and they would send the funds to that account. They also advised me to contact a person I transact with to in order t ok bc verify that the funds wo up ld transfer there if not I'll by ok no ee account. XXXX XXXX was the person I chose. Her acco in by was hit as well as and put in n over draft too.The attached documents are the activity logs from my cash app. My account was over drafted {$600.00}, and hers {$1900.00}.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 09/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
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Web |
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My initial complaint was on XX/XX/2022. I received payment XX/XX/2022. Square advertised " Instant Transfer '', which is not true. The original complaint ID # XXXX. Today is XX/XX/XXXX, XXXX, four days later, and Square is unapologetic holding my funds, being unavailable using the " Instant Transfer '' option sent to my email. I have the screenshots from Square that I received on yesterday, XX/XX/2022. Square really needs to be more socially responsible and stop with the " extra hidden fees, false advertisement and holding customers funds which is very unprofessional. Square needs to be held accountable for the way my account and transfer is being handled. Unacceptable on all levels.
|
| 08/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
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Web |
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I deposited {$4000.00} into my checking account with XXXX XXXX XXXX XXXX XXXX XXXX via electronic transfer. After a few days, I tried using my money and discovered my account had been frozen. I received an email saying that they were closing my account and that the decision was final. There was no explanation or reason given. They stated they would transfer my funds to the external bank linked to my account within 2 business days. It has now been 30 days and my account is still frozen and my funds have not been released. I called several times and they operator can not give me a reason for the account closure or any additional information. Their only answer is to wait up to 90 days.
|
| 07/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
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From XXXX to XXXX my monthly transactions on my XXXX XXXX all differ from what is shown. Not only can you see the end of each months total change as you scroll through each month but when added up transaction by transaction the total is completely different than the amounts they show month to month. I have proof. There is at least {$1000.00} that is missing from my account. It's like it just vanished!!
This isn't the only way Cash App is stealing or hiding our money. My bitcoin transactions do not add up and there are transactions that have magically appeared to cover for other funds that have disappeared. Shame on me for trusting them with handling my money. GET RID OF CASH APP.
|
| 04/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
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Web |
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I have nust teported less than a week ago the {$1000.00} proof of my bank XXXX XXXX XXXX sending over the funds back to cashapp. Cashapp has now as of today XX/XX/16 sent over the funds but it was now XXXX. I am at XXXX My argument here is the 3 incoming deposits i had after the loss of being negative XXXX made my balance go down lower. After the {$600.00} and {$100.00} and {$4.00} transactions from my balance should have equaled to {$1700.00} dollars.
Cashapp has only provided the credit from XXXX XXXX XXXX sent over and not adjusted my funds from what was sent as i was NEGATIVE.
So after them investigating and calculation properly my balance should be {$1700.00} Not {$700.00}
|
| 08/31/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
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|
Since the beginning of the month of XXXX my internet service has been laggy, buffering, or not connecting at all which still continued to occur after making a payment to my internet company using my CashApp prepaid card. As a result I disputed that payment and explained to CashApp why Im filing a dispute however they provided no information where I can submit actual proof like screenshots to show my side but instead they heard one word from the internet company and immediately took their side. Not fair and also not legal for this type of issue. Attached youll see an email from the FCC way back in XX/XX/XXXX when I originally submitted my complaint about my horrible internet service
|
| 03/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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|
I received two Cash App cards in the mail with my first, middle, and last name on them. The cards had different account numbers. On one of them, my middle name was capitalized and on the other one it wasn't. I have tried calling Cash App on multiple days and can not get anyone to answer the phone, no matter which option I select. A recording says that no one is available to take my call and hangs up on me. I was told by XXXX Bank that I need to contact Cash App through their app or call the phone number that I've already tried several times. I do not want to activate these fraudulent cards by downloading the app or by logging in to the app. I want to speak to someone from Cash App.
|
| 06/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
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|
Web |
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|
I started a chat with CASHAPP XXXX about losing my card and needing a new one. They had already had my new name which was legally changed years ago and created a wrong card with an old NON LEGAL name.
During the chat they shamelessly tried to pass AI customer service as a real human and verbatim even said so. This clearly was not a human, ignored anything I asked or typed, ignored all uploaded documents and multiple clearly typed answers to questions.
They willfully cause emotional distress and play games to toy with their users and no matter how much I asked for a manager a real person or an escalation it never happened.
all proof attached YOU CAN NOT LIE AND PASS AI AS HUMAN
|
| 04/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
We are a small business company and we accept credit cards, we sold a merchandise to one customer and he paid us with a credit card, the credit card company processor ( square ) place a hold they are alleguing that the credit card is stolen, which is not true, we asked them for evidence and they refused to provide it, we are dealing with that customer since 2021 and never had any issue.
We call them and they refused to transfer me with a supervisor or escalate the desition when I asked for the names of the representatives and they refused to give us the name of the supervisor, they were very rude with us especially one of them named XXXX '' they do not want to resolve the issue.
|
| 02/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
On XX/XX/23 my bank card and phone were stolen. 11 purchases were made by someone ( not myself ). I IMMEDIATELY reported my card stolen and disputed the charges within the 2 days spelled out in cash apps terms of service. I should have been liable for nothing.
However, within 48 hours my dispute was denied. They claim I am entitled to documentation used to determine their dispute denial. It has now been weeks and weeks of requesting and cash app has provided me with NO documentation.
They respond to my complaints with no details about how they determined this " not theft '' and promises that I can request documentation, however they ignore every single request for documentation.
|
| 05/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
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Web |
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On XX/XX/2023 I transfer {$300.00} from XXXX to cash app at XXXX. At XXXX Cash App did 4 different transactions of {$65.00} was the first one and {$210.00} was the second, {$8.00} was transaction # 3 and {$7.00}. All these transaction where completed and processed on earlier dates in which i do have proof. I contact Cash App and ask why did they take my money they said there was a system error. I then ask how come i was never notified, that's when today they sent me a notifications. My card was lock when the company Cash App took my money, they left me with {$20.00} on my card. I had been on the phone from the moment i happen XXXX to XXXX and they refuse to give me my money back.
|
| 04/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Cash app takes money without any trace of it.
It should be common sense that if I start with {$100.00} in a time frame and spend {$10.00}, {$22.00} and {$7.00} then I should minimally still have ( with or without fees ) {$61.00} dollars unless fees are associated. Fees cost {$2.00} per transaction. That would be {$7.00} in total fees. There should be a minimal balance of {$53.00}. However, on several occasions I get a text stating I made a Purchase for X amount not once or twice but three consecutive messages stating I made a purchase. My ending balance will be {$1.00}. Once, it was actually closer to accurate at {$15.00}. Where, how does that add up. It doesn't, and never does.
|
| 04/10/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
XXXX XXXX has certified and verified that no such transaction is found in there system for my card!
This is a criminal lawsuit I can not wait any longer bc I have proof my card was not charged and it is illegal to hold someones money when I have provided proof from merchant whom has no transactions for my card. I am going to blast cash app all over every website possible with bad reviews and to the ceo of this company if I do not get my money today in the amount of {$68.00} you have held with cash app for no reason AT ALL, AFTER I verified with merchant and sent proof of this they have no transactions what so ever for my account or card!
Please credit my account immediately.
|
| 08/08/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
According to cash app terms Xlll ( 3 ) there suppose to protect my funds in my account on XX/XX/2023 I received and alert that I received money in my account around XXXX am I go to check and the app started acting up then UT closed on me and alerts can threw saying my email & pin has changed so I was locked out the account, I could not contact cash app until Monday morning one I did I explained everything they asked me for my information they said it's incorrect they wanted what's on the account I explained again telling them it was removed I sent my ID and my picture there response was if I can't submit all info that they want return my funds of XXXX and stop responding to me.
|
| 03/31/2023 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Placed order on XXXX using the payment service Afterpay.
Order arrived incomplete and missing items, receiving only 3 out of the 8 items ordered. Amount disputed is {$570.00} of the {$660.00} total.
Contacted merchant and they refused to help, recommending to open a dispute with the financial institution Afterpay. Contacted Afterpay but they keep deferring to the merchant, refusing to open a merchant dispute. Afterpay claims that the merchant has direct control over their return and refund policies, but this dispute is regarding neither of those - it's for an incomplete delivery of goods promised.
Afterpay is failing to open a dispute and offer consumer protection services.
|
| 09/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On or about XX/XX/2022 an invoice was sent from the company I was a vendor for in the amount of {$1000.00} to my XXXX XXXX XXXX account. I used the service provided by the Square Company. They chose to deactivate my account after what their policy viewed as improper usage of their platform. I was sent an email on XX/XX/XXXX conveying to me that they would hold my money for 90 days after which they would send me an email notifying me that they were releasing the funds to my bank account. The scheduled date of release was XX/XX/2022. I called On the XXXX and lodged a formal inquiry as to where was my money and I was told that I would receive an email which I have yet to receive.
|
| 07/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My account was hacked because my phone was stolen. I received 2 ssi payments that i was not expecting on XX/XX/XXXX for XXXX each. the hackers drained my account because i was unable to access my account because i had no phone to verify my account. then to add insult to injury on my next payment date i learned of the incident along with over 60 transactions to different merchants totaling over XXXX dollars ucing my cash app card. there id no doubt its fraud due to the sheer amount of transactions. i contacted cashapp and submitted a dispute and was immediately denied. the card phone or ip was not mine or in my possession. there is no reason i should not receive my money back.
|
| 02/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Hi good afternoon I ' ve been trying to reach out to someone for bout two weeks now my phone has been damaged an my account for the cash app has gotten messed up. its been two accounts that has been involved with XXXX. the first name on the account was XXXX XXXX XXXX XXXX XXXX sent me the XXXX amount on my account card beginning in XXXX cvv XXXX an i sent in of thev same card XXXX to make it add up XXXX the cash out button obviously didn't work so I couldn't cash out an my phone felled in the washer an now my money is stuck on cash app an the second on the account is XXXX same account buit email XXXX BUT NO ANSWER AN I DONT HAVE A PHONE BUT WHEN I CALL FROM OTHERS NO CALL BACK
|
| 12/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I received a fraudulent card in the mail and have made numerous attempts to notify Cash app/ Block, Inc.. This is the second card I have received. Cash app does not have adequate service to protect consumers from fraud. Customer service department does not care to correct the issue. I have no faith that the card in question has been closed or reported as fraud. Numerous calls that have just hung up or placed on hold and never picked back up. They never asked for my name or contact information to confirm the account. I do not use this company in any capacity. Please help protect consumers from fraud with this company. Fraud is a serious issue especially if not handled promptly.
|
| 10/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
In late XXXX my relative sent me {$290.00} via cash app so I had a choice to instantly cash out or standard I chose standard so I would y have to pay a fee on XXXX XXXX was the date of deposit however they deposited it to an account that I know nothing about and its not mines so the investigation started on the XXXX of XXXX and I still havent received my money every time I call they tells me theyre investigating or it went to the wrong department Ive reached out several times through out the investigation only to find out nothing is being done they keep saying its still under investigation I called for the last time this morning and its the same thing I need my money its mines
|
| 04/14/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2022 New Jersey unemployment sent out {$4900.00} Dollars and the government sent payments that was old to me on XX/XX/2022 {$5000.00} as well.however cash app keep saying they never received my payments from New Jersey unemployment.Ive told cash app it maybe the wrong Account number.unemployment May have sent.will they look up my profile to see if New Jersey sent my funds well as my name Attached to it. No respond with them. Tried calling him no respond they dont pick up New Jersey unemployment states they have sent out my payment to cash app and asked them to look up my name to see if any money came in it may be the wrong account number but routing number was right..
|
| 11/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I used cash apps cash card to make a purchase on XXXX for a XXXX XXXX gift card after getting the gift card i attempted to use it but it didnt work so i contacted the XXXX seller and they refused to refund me or give me a new XXXX XXXX i contacted cash app for a dispute and it was denied within a few days i then created a 2nd dispute and a CFPB complaint with further info but now 2 weeks later it was denied again for the same ground " the merchant fulfilled its service or product '' once again my whole point is they didnt and i was scammed and now i am beyond XXXX XXXX. dates : purchase XX/XX/2023 dispute date XX/XX/XXXX denied the 2nd redipsuted on the 3rd denied on the XXXX
|
| 05/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
This complaint is actually associated with my other complaint against XXXX. My XXXX account and Cashapp account were connected. Unauthorized transactions were made via Cashapp using funds from my XXXX account. I have made three disputes and all have been rejected. When asked to provide documents of their investigation, all I am provided with is a graph of dates and times these transactions were made. Another reason they gave me is that they said I authorized or gave someone else authorization to make these transactions which is completely false. If I did one of these things then why would I dispute these transactions? I just believe this unfair and I just want my money back.
|
| 08/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received a call on XX/XX/2022 at XXXX from an automated caller saying that there was fraudulent activity on my CashApp account and that my CashApp account had to be closed because of it and to press 1 to connect to CashApp customer service for help recovering my account. I pressed 1 and a male answered the phone CashApp customer service and I said yes, what is your name? And he immediately started babbling like a baby. I replied with ok so whats your name or are you going to continue to pretend to be a child? And he hung up on me.
The call showed up on my caller ID as : Spam Risk XXXX, SC XXXX ( XXXX ) XXXX I have now reported it and Im blocking the number from my phone.
|
| 09/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/XXXX at XXXXXXXX XXXX to XXXX XXXX. Payment to XXXX XXXXXXXX on CASHAPP. I've contacted my bank and my bank told me that they couldn't assist me in any way. My best solution was to contact CASHAPP customer service. Cashapp customer service told me to fill out some information. Once the info was all filled out, they me they couldn't refund me the unauthorized charge sent me a link to find out why I wasn't refunded, and gave me a case number. The link sent me to an email that needed my case number. After sending my case number, I never received a response back. It's been a couple of days and I resent my case number. To no avail, the cooperation has completed ghosted me.
|
| 12/04/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
- Problem when making payments
|
|
Web |
|
|
I made a purchase in XXXX from XXXX. I returned the item in store. To make the return you have to get in the app, get a card and double tap it on the payment screen which I did. I received an email about my order being refunded on XX/XX/XXXX but recently I went on the site and seen that I was still paying for the order Ive been going back and forth with Afterpay, providing them screenshots from XXXX showing the refund, photos of emails Frm Afterpay stating I would also receive a refund but they Dnt seem to understand that I may have been given a refund but I am also still getting charged. I just received a text message stating I have a payment due, for an order I returned!
|
| 04/30/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I lost both my phone and my Cashapp Card on Saturday XX/XX/2023. I left them at a store. I was able to retrieve them in XX/XX/2023. Before I was able to get both back, two purchases were made - XXXX XXXX for {$64.00} on XX/XX/2023 and one at XXXX for {$37.00} on XX/XX/2023. Neither of these were authorized by me and I have not shared my credentials with anyone or given anyone permission to use my card or account. Cashapp has denied my dispute for XXXX XXXX and I am waiting to hear about the XXXX charge. I have asked support for the documentation used for the denial and am waiting to receive it.
These were unauthorized transactions and I expect to receive my money back.
|
| 06/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
XX/XX/2023, XXXX made a payment of {$200.00} to me through Cash App. When I went to cash out Cash App offered a debit card. I thought it would be nice to add to my business. I got the card, and went to check the availability. It says I have XXXX XXXX XXXX XXXX dollars. I checked my other bank account, and nothing was deposited. I checked the Cash App account, and it says XXXX made the payment, but it isn't in the account to use. No info on where it went. I tried reaching out to Cash App, but they don't have customer service. It's a bot that tells you it'll get someone, and I've been waiting for over 30 minutes. I tried getting the bots attention, but it isn't responding.
|
| 05/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The company is on my account taking money from my account from a card that supposedly is mine which is not the card I am speaking about was my virtual card but on my account its able to withdrawal my funds which is not possible because no know where on Earth you can withdraw funds with a virtual card this card was canceled almost 2 years ago and the same card it's still on my account withdrawing money they are changing documentation adding false documents changing statements adding transactions when I fill out a dispute is for the wrong amount and wrong transaction they are on my stocks they are in my XXXX wallet taking falsifying documentation transactions dividends etc
|
| 05/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2022 the IRS informed me that my federal income tax payment was being released to cashapp/ XXXX XXXX for the amount of XXXX. They gave me the Trace number for this payment I informed cashapp/ XXXX XXXX about this deposit that was being sent and they told me I couldn't access these funds for security reasons. I have been trying to access this money now for over a month, but I keep getting the run around like they are trying to steal this money from me. I provided all the information they asked me for and more and they still wouldn't let me get my federal income tax payment that was deposited in My Name in a account I started to receive this payment from the IRS
|
| 04/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/23 I was approached at a gas station by XXXX XXXX while traveling through XXXX Kentucky.
Under the false pretense of having lost his wallet, and needing gas money to travel to Florida- he offered to sell me the items mentioned below.
{$450.00} USD wired to XXXX XXXX on CashApp - alias XXXX XXXX in exchange for two XXXX gold rings, and two XXXX gold necklaces.
Further examination, and similar reports have lead me to the conclusion that the gold jewelry is fraudulent.
XX/XX/XXXX - XX/XX/XXXX Attempted to request refund from XXXX XXXX, with no response.
XX/XX/XXXX Contacted CashApp to report fraudulent activity, with no resolution or restoration of monies.
|
| 09/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I reached out to cash app several times about a charge that was unauthorized. I asked cash app to provide information on who the payment went to and was told to wait 10 days for a response. Within 2 days I received emails stating my case was closed because I didn't respond or some other reason. It wasn't fully investigated. I asked fir a proof document and it was basically a print out if the transaction. Cash app seems to think this is okay and it's not. I was told someone in my household authorized the transaction ... I live with my dog so unless she did this I don't know who else is in my household. They are horrible. I just want my money back and the account closed.
|
| 05/13/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
Unauthorized payments from XXXX also i had to put security lock to keep cash App from debiting.my account without Authorizations. I am not the only customer. That has this problem from this prepaid debit card. There is other customers. I haven not gave access to Cash App to pay my bills for me this is fraud. none of those bills are on autopay. XXXX credit reporting is A constant abuser of cash App I have canceled my account numerous times but I still can not access my credit without paying cash App {$24.00} now since I have to lock my card constantly which is frustrating.
Also this is the company that one CEO XXXX the other I think there is some fraudulent activity...
|
| 07/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XXXX XXXX I signed up for Square because a customer wanted to pay by card, and I needed a processor. The {$540.00} payment came in and on the XXXX of XXXX Square deactivated my account, without explanation, and is now holding my funds for 90 days while they get to keep any interest earned.
Their hold is arbitrary and capricious ; ample proof was given to validate the transaction, including the original itemized invoice ; after proof was provided the resolution time of 90 days is unwarranted, unethical, and borderline theft.
I completed one transaction with Square, only one. I have done business with the customer many times before, outside of Square, without issue.
|
| 05/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed of {$5000.00} on XX/XX/2023 on Cashapp. I immediately reached out to support and held multiple conversations over the past few days. I also spoke with my bank but the issue occurred with Cashapp not my bank XXXX. Cashapp support suggest blocking the scammer and reporting their profile, however I was unable to receive my funds back. I request a refund as suggested and no results. Cashapp even tried to shut down my account and stopped effectively responding. There has not been any measures taken to fix this issue or prevent it from happening to anyone else. I would like a full refund of my {$5000.00}. I am a college student with bills and tuition to cover.
|
| 09/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
I will continue to file complaints until this is resolved. Let me know if you need the police report number.
On XX/XX/2022, I was forced to send {$600.00} on cash app to cash app name XXXX XXXX ( XXXX ). I was held against my will and had to reach out to get the money from others on cash app. The police were called and he was arrested. Additionally, he stole my car keys. My cash app name is XXXX XXXX ( XXXX XXXX XXXX is my name that is listed there. I have the police report number which I've offered to provide to cash app. They have been unwilling to assist ; however, I do not believe he should keep my money after it was forcefully taken during the act of a crime.
|
| 05/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Contacted cash app numerous times for issue with no assistance in understanding or resolving the missing XXXX from my direct deposit on XXXX XXXX from XXXX. My job direct deposited my pay. Cash app after my call to them states they took the funds after a technical error that was not reported to me, or on the website. Nobody knows of this error, I cant see the transactions as the agent states to me, on my app, or on my monthly statements, as it isnt something that they can correct? No notification or communication, just took XXXX after these transactions were paid to the company, someone changed the amounts, and months later take my funds I desperately needed to move.
|
| 06/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
amount XXXX on XX/XX/XXXX unauthorized bitcoin transaction, amount XXXX dtd XX/XX/XXXX to XXXX XXXX. amount XXXX XX/XX/XXXX to a XXXX XXXX. amount XXXX XX/XX/XXXX. Ive attempted to contact cash support mutiple times on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and regarding these unauthorized charges. Cash app states they investigated the matter and the transactions are linked to a phone I have been using with them which are completely false. I have never used my phone to complete these transactions. my cash apped was hacked mutiple times and each time I changed my password it was changed with out notification to my email. The email was being changed on cash app as well.
|
| 10/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I had lost my phone while on vacation. I thought it may turn up in my Rv. Till I noticed a message on my tablet that {$2700.00} was transferred to someones account. I notified cash app immediately and told them I had lost my phone and somehow someone was able to do this transfer. I told them to freeze this guys account till they figure it out. They did nothing. Took the complaint and then notified me that I had done it or someone I authorized to do it. And thats not true. I made a police report. I contacted cash support again. They informed me theres nothing more they can do. Theyre not a bank. Theyre not subject to rules and regulations of a bank and hung up on me.
|
| 03/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I tried to send my landlord {$170.00} for my rent on cashapp and I mistakenly put in the wrong cash tag for the receiver and realized I done this and called customer service immediately or rather I chatted with them as this is there only means of communication for customer service. 5 times I had to give all the info to five different people all while only getting pre made replies saying there was nothing that could be done now except to ask the receiver for a refund which I finally did and still I've not heard anything. People make mistakes and there should always be a way to reverse or fix payments. I am now being evicted and am facing being homeless
|
| 11/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/2021 I was scammed of XXXX dollars due to a Cash app payment scam where I paid for an XXXXXXXX XXXX XXXX and did not receive any product. I was provided a fake tracking number to " guarantee '' that the product was shipped. I have since not been recompensated despite disputing the issue with my bank XXXX XXXX XXXX XXXX ) which stated that since it is a third party app they can't refund me even with screenshot evidence. I then contacted Cash app on XX/XX/2021 and they simply closed my account without any explanation. I have since been left without my XXXX dollars due to Cash app not refunding clear scams even with evidence, and no help from personal bank.
|
| 10/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2022 XXXX charged my CashApp card for a cancelled subscription. I contacted skillssuccess immediately and was advised I would not be receiving a refund even though Ive never used their services or intend to use there services. I advised I would dispute with my bank. I then filled out the dispute with CashApp on the information that I was charged after a subscription was cancelled. CashApp then responded by stating the the transaction followed protocol and they were denying my dispute. Based on their response, I feel that CashApp has violated the law by denying my dispute. I have reached back out to CashApp to advise them I have filed a complaint with CFPB.
|
| 10/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
It is actually my cash app account someone hacked it and had seven transactions to XXXX in New York in a matter of 3 minutes over {$1200.00} missing I live in Oklahoma I called and reported the problem XXXX minutes after it happened they said I would hear from a private investigator within 10 days never heard anything from anybody so I emailed them they responded with a we did not find any suspicious transaction or an error so your case has been dropped but what makes no sense to me is they said they block the person that did it so it couldn't be done anymore so if they block them how is that not suspicious activity I feel they didn't even try to fix this problem
|
| 03/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
A {$73.00} transaction was sent to my old closed account via through cashapp! ... because the account they sent it to was closed the bank sent the money back! ... Now cashapp is claiming that they never recieved the funds back from the bank and closed the case for the refund!! ... my bank has screenshots of this transaction as well as retrieval reference numbers and time and date the transaction took place!! ... it happened on XX/XX/2022 at XXXX!..
In the amount on {$73.00} ... not 1 of the customer service representatives through cashapp helped in fact they just told me the same thing over and over and then closed down the case without me recieving the payment!
|
| 10/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
Yes I hired a contractor to to do work to my home the under the roof soft at work he wrote me a contract the total was for {$700.00} I gave him a {$350.00} deposit and he said he would be back the next day to start working and he never showed back up I reached out to my bank and they don't have any rights to cash up or their form of payment I reached out to XXXX XXXX and explain to them that I was defrauded and scammed and they did nothing for me to help me recover my money so I'm hoping that there they said something in their contract or something I never seen anything saying that they're not responsible I don't know but I just want my money back I'm so upset
|
| 10/14/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with additional add-on products or services
|
|
Web |
|
|
Afterpay froze my account and is asking for a bank statement and photo ID sent to them. That's fine, I get it. The problem is that they're demanding this information via email attachment. Their email domain isn't secure. Their back-end code is not secure. I believe it also is sent to overseas customer service centers. There is no information on where this data is stored, how it's stored, who is storing it, who has access, etc. They have no digital privacy statement. Just attach and email. It's unusual and concerning. I'm refusing to do it, but I know most people probably comply. They need to have a statement on what their digital privacy consists of. Thank you.
|
| 11/28/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I filed a dispute for an unauthorized transaction of {$270.00} to XXXX. Cashapp denied that dispute.
I then went to target who said the transaction does not exist in their records and stated that cashapp never once contacted them to confirm that!!!! Everytime I call now to get an explanation I get hung up on. 3 people have just completely hung up on me because they dont have answers to my simple question. I will never stop posting everywhere and anywhere possible to try to get the word out to people that cashapp Will completely rob you and there is absolutely nothing you can do about it after the fact. Please, if you have kids or a life choose somewhere else.
|
| 10/31/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I signed up for Square merchant processing and linked my bank info and completed my setup. After I charged my customer for service, the merchant processing Square, closed my account and stated they they are going to keep my funds {$300.00} of my earned money for 90 days without any reason. I tried to call them to get my money and they refuse to give it back. Please help this company is ripping people off and holding their earnings after they signed up with them and attempted to process payments. Square, without good reason closed my account and held my funds telling me that they will release it in 90 days. I would not use Square XXXX XXXX again. They are scam!
|
| 06/02/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
XXXX and XXXX were taken out of my cash app card today by cash app. They claim there was a technical issue from XX/XX/2023 to XX/XX/2023 that caused these charges at XXXX to be placed on hold, then put back in my account and taken again and put back. I contacted XXXX. They have no record of the charges. The money I added to cash app today was from a paycheck and a bonus from work. Money that was to be used to fix my vehicle. The XXXX for the charges left me with XXXX. I cant fix my car and Im very upset. I have never received any notice that there was an error with their transactions except during conversations with their rude customer service who are no help.
|
| 08/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I was given a XXXX XXXX XXXX and i was knocked out. While unconscious, someone used my phone and transferred money out of my cash app to their cash app. Im not sure how they got into my phone other than the facial recognition when I was passed out.. held the phone up to my face to unlock phone? But theres no way. this has never never never happened before. I reached out to cashapp to file a claim and they denied it and sent me the information they used For there review and determination and it was a piece of paper saying that the transfers went through and authorized. But there is no proof, and theyre not wanting to look it and investigate further. Please help
|
| 03/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
The company shutdown my account on XX/XX/2022 without any warning or reason after I funded my account {$250.00} using my own bank account with my name on it. I called and tried to get a reason for the closure or how I can get my funds back, but the representative told me the department that I would need to reach could only be reached through email. I contacted Square via online support several times and they won't give me a reason my account was shutdown or how I can get my funds back in a expeditious/reasonable time frame. On my dashboard, it said it would take one business day to get my funds, but it has already been 10+ business days without any resolution.
|
| 01/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Confusing or missing disclosures
|
|
Web |
|
|
I filed a dispute through XXXX and XXXX. I sent money through cash app. Cash app has blocked my account which they owe me XXXX dollars that they refused to refund. I sent in XXXX on XX/XX/XXXX for some clothing items which was two pair of shoes and two outfits a dress and a sweat suit two piece. Its been a month and I havent received my merchandise. I purchased a short and pants. I returned the items for a smaller size I was sent confirmation that the company received the item on XX/XX/XXXX at XXXX ; XXXX ( XXXX ) still I have not received my item. Could you please help me get my money from XXXX and Cash app and XXXX! This is a wrong and against the law ....
|
| 05/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX XXXX I tried moving out of room, so I started looking on XXXX. That is when I found XXXX XXXX ( XXXX XXXXXXXX profile pic ) ad for a basement room with a half bathroom for {$450.00}. Since so many people were interested in the room we set up to meet where he would give me the key and I would give him the {$250.00} deposit {$100.00} cash/ {$150.00} cashapp. He then proceed to give me the address XXXX XXXX XXXX XXXX where a guy had just moved and was not renting a room. So, I had tried calling XXXX or XXXX XXXX phone through my phone, blocked, XXXX, no answer and my girlfriend phone but nothing. I then requested a cashapp refund but it was also denied.
|
| 03/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
This is concerning Cash-App, I opened an account on XX/XX/XXXX, and then just like that on XX/XX/XXXX they stopped me from receiving funds into my account. I have submitted everything they requested ( ID, pictures, etc ). I have money sitting in the account that I can't accept money. So my account is basically frozen, and they are not giving me a reason or cause as to why. The account is still open and pending??? I don't understand what they are doing. And why they are dragging their feet. Again, I have given them everything they have asked for. This appears to be fraud to me because they are holding my money with no explanation to me whatsoever.
XXXX XXXX
|
| 06/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was a victim of fraud worth {$7600.00} through cashapp.
I contacted my bank and they instantly disputed the transaction and processed a chargeback.
On XX/XX/XXXX cashapp claimed they reversed the charge and sent it back to my debit card.
I did not see the reversal and called my bank, my banks also did not see funds cashapp claimed to return.
Based off the emails cashapp has sent to me they are claiming they issued me a refund and that I should contact my bank to receive my funds.
Which is a total lie, they claim that they are legally required to return all funds that are disputed by the issuing card handler.
I have all the emails and messages.
|
| 04/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2023 at XXXX XXXX I placed an {$74.00} order to XXXX. My order was stolen from me when the driver went by on XXXX XXXX and when I contacted XXXX for the first time they have refused to refund me. On the day the charge settled, I contacted Cashapp for a refund for the merchant for failure to render services. And they have refused to refund me, without an adequate explanation as to why my request is being denied.
I have contacted my lawyer about this situation and also XXXX XXXXXXXX - XXXX XXXX, with Cashapps refusal to issue this chargeback. They have NOT handled this matter, and I will NOT stop filing reports and calling until this is resolved.
|
| 02/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
to whom it concern there was a {$65.00} transaction on cash app someone had cash app someone and it came into my account the individual ask for the money to be refunded after they realize that they had cash app the wrong person I reported it to cash app and they told me what to do and that did not work so I reach back out to them and the rep was very unprofessional and very rude and then hung up the phone on me. I want this person to be refunded back there money so so they can send it to the person it was intended for..I pray and hope that you can help me solve this issue I've been there before and I know what it feels like to lose your money.. thank you!!
|
| 09/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2022 I deleted my old bank account from my cashapp account. I manually added my new account.
I cashed out {$540.00} and when i checked it said My old bank name. I always cash out to my bank!
I contacted Cashapp they told me the bank account i added was not supported so they sent it to my old debit card.
I was never PROMPTED or giving the OPTION to choose where I want my money to cash out too. I was never told that the new bank account was not supported.
THIS IS A BIG ISSUE! The " Cash Out '' process is MISLEADING AND CONFUSING!!
I received a call XXXX from this number XXXX the XXXX person got smart with me and refused to give up her name.
|
| 09/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Advertising
- Confusing or misleading advertising about the card
|
|
Web |
|
|
The company is Cash AppXXXXXXXX XXXX XXXX When you get direct deposit of over {$300.00} to your account, they give you what is called a Boost ( like a promotion ) and I got one Boost that was {$100.00} off ANYTHING. So I loaded {$100.00} onto my card and paid for something and they took my money and did not reimburse me. So because I did not load {$100.00} onto my Cash App card, they refuse to give me my money back. Even when you look at the stipulations for the boost, it doesnt say anything about needing to pay for something a minimum of {$100.00}. So because I didnt add one cent they wont reimburse me my money. I have all screenshots of what is going on.
|
| 08/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I want to turn over the cash of cash app stealing money. They allowed {$2000.00} taken out of my account and all they can do is hang up the phone when you call to report it or they tell you it's not there money not there problem. I have reported this to the better business bureau and there reply to them was the same not there money not there problem. I want to file any charges I can to get my money back and I do have screenshots of the emails to the better business bureau as well as to XXXX XXXX XXXX XXXX. The bank still denied my case even after an appeal and more information submitted The transaction took place on XX/XX/2023 at XXXX XXXX to a XXXX XXXX
|
| 03/03/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I filled a dispute with cash app support for unauthorized transfer on my account XX/XX/2023 in the amount of {$2300.00}. I mean literally the next day as of XX/XX/2023 I get a denied letter from cash app support to my email XXXX saying no error occurred when I never ever had any transfers to or from this before any time before the dispute they did not fully investigate at all & did not give my funds back was told it would take 10 business days not the next day then denied me. You all can see in the photos they where completely ignoring what I was telling them & disregarding what I was saying they are not genuinely trying to help me retrieve my funds back.
|
| 12/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
XX/XX/XXXX at XXXX am XXXX someone hacked my Cash App account and used my {$1400.00} in my account to buy bitcoin and withdraw it to themself. They kicked out my email and put their own. I have screenshots of everything. I went through the Cash App support and they sent me to their specialist for fraud and twice they denied me saying its my fault and I authorized the transactions. My rent got kicked back and now XXXX cant pay my rent for XXXX for atleast XXXX weeks. There was XXXX total transactions that I did not authorize and I feel I have overwhelming proof that it wasnt me. I did everything they asked to make my account secure but they still denied me
|
| 12/30/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Square inc. has been unlawfully holding funds through my checking account with them associated with my pos for my business XXXX XXXX XXXX They have gone against their own reflected calculations and arbitrarily given and taken amounts. Recently they have attempted to debit my business account XXXX usd for a balance owed. When in fact I am owed {$280.00} used. They have cause my business to be in shambles for months. They will not answer any of the numbers provided nor accept or give any solutions. They have no attempted I authorized debits and break our contract by avoiding solutions. small business owners stay away from square they will steal Your funds.
|
| 09/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I opened up a cash app account a couple months ago, I was a victim of id theft and my phone was stolen, I managed to get a new phone via insurance, once I lost my phone I noticed that there were charges on my cash app card. I disputed the charge through cash and my claim was denied. I filed an FTC report and sent it in to cash app with my new dispute and my claim was denied again. cash app sent me what they used to determine where or not my claim was true fraud. the only thing they sent me was a receipt from the unauthorzed charge. which doesn't show how cash app investigated the claim. I need my money back from the XXXX charge as i need to pay my rent.
|
| 04/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I got square card reader becuase my biggest customer wanted to start using there cc. So I got it I tried it I charged a small amount it worked fine. Then I let my customer use there card and it was a large order. XXXX plus bucks maybe small for you but everything I had. Then square said I needed all these things business numbers tax numbers I gave them everything they wanted even down to my customers names and phone numbers and email addresses. Then they said all looked good they said XX/XX/XXXX they would deposit it into my accounts. It didn't happen they Then sent me a email said they will send me my money in XXXX so im done my business is now closed.
|
| 11/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
CASH App is engaged in fraudulent practices, CASH App, XXXX and allegedly several other banks are money laundering stolen checks. Each time I open the XXXX App, I get a code, although I have not enrolled in 2-step validation. Subsequently, when the code is sent, I receive a push notification from CASH App. The notification shows a transaction, however, it does not reveal the amount or to whom the transaction was done.
The transactions are also not on any statements. I have been notified that several people are receiving money deposits in their CASH accounts and I have been informed that here in XXXX, Alabama people are receiving large sums of money.
|
| 11/04/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I made a cashapp transaction dispute because there was a unauthorized cashout transaction and I made the dispute the same day the agent replied saying we provided you with a permanent provisional credit to my cashapp account XXXX XXXX and when I clicked approve it said it was cancelled because of my protection and the claim was ended I couldnt reach her again to resend it to me the payment Im very disappointed and need the money resent to my account or added because the agent confimered it should be on my account and there was an issue adding it Im the parent of the account and this is very confusing and need this issue resolved and need my funds back
|
| 10/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Ive had multiple problems with Cash App regarding holds.they requested that I submit something from the hotel showing that I have XXXX balance in in order to remove a pending charge of {$120.00}. This should never have been on there anyway. I provided an updated receipt from the hotel showing XXXX balance and cash app still will not release my phones. They have done this in the past and its unacceptable and when you try to discuss it on chat they disconnect you times are tough for everyone right now. Thats a lot of money for me and theres absolutely no reason for that money to be held from me especially when I produced the documentation they requested
|
| 11/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I was scammed by a debit card companys own client same bank, person whom has same bank and card. For product that I did not receive and have documentation that client closed account right after transaction/Transfer.
Contacted Cashapp XXXX told them a customer of theirs whichs shows account opened in XXXX I sent money for a product not received and person closed account and no answer right afterwards. Understand funds are instant but should screen their clients/customer are authenticate if any fraudulent account was open a month ago I would understand but XXXX yrs open and they cant retrieve my funds is unacceptable.I have attached files for reference
|
| 02/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I have had 3 fraudulent/unauthorized charges from XXXX on my XXXX XXXX card. I do not use XXXX and have not placed any orders. I contacted XXXX and they could not find my account. I stopped using XXXX before I had a cash card. After the first charge I found that I lost my debit card, so I closed it and requested a new one. Since then I had 2 more charges. I have disputed the charges with Cash App and they have denied the claim based on documents they have. Cash app says that you can request the documents at any time, but when I have reached out, they have said that they can not give me access to the documents. I feel like I am getting the runaround.
|
| 09/29/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I got a email from Cash App civil process stating that they had hey get a request for them to put a hold on my account I had called the department of Tennessee revenue service this morning XX/XX/XXXX at at XXXX XXXX and they proceeded to tell me that they had since they release in the middle of this month for them to take a hold off my account, and they still havent done so they said my account has been suspended due to a suspicious activity there was no suspicious activity. They took my {$98.00} and I havent heard nothing from them since they keep saying that theyre going to send someone to talk to me I get someone to reach out to me and nothing
|
| 09/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed on Cashapp by a XXXX XXXX They promoted their work using my college campus as advertisement. It was directly targeted towards students. The appoint required a deposit. I sent in the work I wanted to get done and a {$50.00} deposit. After my deposit was sent I was told that me and my friends appointment was set. The following night the scoping was no longer running. I reached out to Cashapp and the business asking for a refund since the page was removed. They even sent me a phone number to call for the appointment. I reached out to Cashapp and they told me that they could not refund my money because it had to be approved by the lender.
|
| 05/22/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
XXXX refuned me {$110.00} on XX/XX/2023 cash app said I spent XXXX at XXXX XXXX XXXX the same day. Then they told me it for for a payment from XXXX XXXX XXXX from XX/XX/2023. I have bank statements screenshots showing that transaction was completed the day of. Now cashapp will not give me my refund there was no pending transaction in my account at the time. I contacted XXXX XXXX XXXX and they informed me the payment from XX/XX/2023 was completed that day and they reassured me they didn't charge me twice. It doesn't even show on cashapp they charged me again customer support sent that in a message when I contacted them but they showed me no proof.
|
| 05/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2022 I paid an invoice of {$1400.00} for my clothing business using my XXXX XXXXl account PER CASH APP Upon completing the invoice the seller never sent my merchandise and told me that they would issue a refund that never came through. I decided to dispute this charge through XXXX XXXX however they told me that since the transaction was paid through cash app they were unable to look into it. As a XXXX XXXX customer I'm highly disappointed as the point of the bank is to help protect my money. I have provided XXXX XXXX receipts of my conversation with the merchant as well as receipts of payment to no avail. Cash app has also denied my claim.
|
| 10/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
I set up a Square account for my XXXX and XXXX XXXX XXXX and I processed 2 transactions and 2 transactions got declined for reasons out of my control.
They wanted me to verify my account which I did. I sent the my XXXX paperwork, Drivers License, Linked my bank account and 4 other things of proof and they deactivated my account and are holding my money until XXXX.
They need to release my funds to my linked business account instantly.
This is not fair practices and it is discriminatory.
All of my business paperwork is current and licenses valid.
They need to release my money.
Square is participating in discriminatory Banking practices.
|
| 07/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX I made a instant transfer from square cash app in the amount of XXXX dollars to my XXXX debit checking account. For whatever reason XXXX declined the transaction and said the transfer declined and never accepted which was automatically sent back. Well its 2 years later and my transfer is still missing from both parties. Cash app keeps telling me to get the transfer information from chime but XXXX says they dont have it. Cash app is saying they sent it as a merchant refund which is unacceptable because I didnt transfer as that. Now they arent trying to find my transfer. I need my money located and put back into my account by cash app.
|
| 06/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Older American |
|
I noticed several unauthorized transactions made on my cashapp account on XX/XX/XXXX XX/XX/XXXX. I contacted cashapp about this situation on XX/XX/XXXX as soon as I noticed unauthorized transactions were made on my account. Cashapp responded to me today stating that no error occurred with the transactions that were made. I never used my card with the merchants where the unauthorized transactions were made. I reported the unauthorized transactions as soon as I noticed them. XXXX {$160.00} XX/XX/XXXX at XXXX XXXX- {$290.00} XX/XX/XXXX at XXXX XXXX- {$160.00} XX/XX/XXXX XXXX XXXX XXXX {$170.00} XX/XX/XXXX at XXXX XXXX XXXX {$110.00} XX/XX/XXXX at XXXX
|
| 10/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX XXXX I used cash app to wire funds in the amount of {$810.00} to a supposed XXXX XXXX for a XXXXXXXX XXXX trade. They said to use this name and send the funds for bills and food but come to find out it was a scam and I tried to decline the transfer but it had already gone through. The people then threatened me to send more money and hacked my social media to then scam other people out of money. I reported it with cash app and supposedly did an investigation into the scam but said they could not recover the funds. My bank said to try with them first and there was no luck and since it was approved they will not pursue to get the money back.
|
| 09/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
my account was closed for volating its policies. I asked what policies did i break that informed me they have no other information. The money that is in my crypto wallet was money that i had been using from my direct deposit from my employer to use as a savingings i have XXXX dollars in it and i can not get it out. They just keep gibing me the run around and saying the exact same thing or giving me the address to the directions on how to sell it but i do not have the option it says I cant do anything and when i tell them this they say well we have no other information on this. i have talked to support and to everyone no answer this is a nightmare
|
| 12/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I submitted a dispute with Cash App on XX/XX/XXXX due to bath and body works over charging me by {$72.00}.
XXXX XXXX XXXX XXXX admitted to the overcharge ove email, which I submitted to cash app.
Shortly after the dispute my cash app card was disabled and they revoked my access to use this card anymore. They give a generic response as to why.
I spent {$50.00} on their NEW METAL cash app card, which in return they revoked the card and every time I request a refund they all give a generic robot response.
I have been a customer FOR FIVE YEARS. First dispute in YEARS.
I want my {$50.00} back for the METAL CARD I CAN NOT USE PER YOUR POLICY.
|
| 03/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX I was sent {$1100.00} by my sister through Cash App. When I went to retrieve it all but {$10.00} was gone. I immediately called Cash App to inform them of what happened on XX/XX/XXXX they assured me they would investigate and informed me of their findings in 7 to 10 days. When I didn't get a response I called back on XX/XX/XXXX, I was informed there would be a further investigation into the matter in 7 to 10 days. When I didn't get a response for a third time, I called back on XX/XX/XXXX and I was informed their investigation was complete. Now, I am without money or an acceptable explanation. I never made any of these transactions.
|
| 01/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 at XXXX I was attempting to send money to XXXX XXXX XXXX XXXX XXXX handle $ XXXX however I had not noticed the system prefilled $ XXXX by the time I saw that the transaction was in process. I immediately attempted to contact customer support via the chat but was unable to get anyone then I called the customer service number. Only to be told that all I could do was reach out to whom ever I had sent the money to and ask for a refund. However I do not know who this is that it was sent to. I communicated that to the representative and the only thing he said was that he provided all the information he can provide to me then and hung up.
|
| 10/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I sent two transactions through cash app to a, XXXX XXXX XXXX. The amount thats was sent was XXXX transaction of XXXX XXXX and one for XXXX XXXX The exchange was supposed to be for a part to fix my car. ( A driveshaft ) After I sent the money XXXX stopped responding and my package never came. I have all the messages for proof and my bank keeps telling me that since it was an authorized transaction made on cash app, that they can not do anything.
I paid for a product I never received. I have this mans whole name. There has to be some way to get my money back. Right?
This is really unfortunate and this is my last chance of hope
|
| 06/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Hello I've been having problems with unauthorized charges and transfers to ppl I don't know I desputed theses transactions which were made in a different state than the one in which I reside cash app refunded most of the card transactions but for some reason made no mention of the {$1200.00}. Transfer that was included in the listing of unauthorized charges. When I complained about it they told me that the transaction was authorized! When It was made during the same time as the others The case number is XXXX they say it was made by me or someone authorized to use my account. But I don't have any other authorized users on My account! Please help
|
| 09/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
On XX/XX/23 I placed an order through Afterpay for some items from XXXX. After pay breaks your payments down into 4 payments 1st the deposit with comes out immediately then 3 additional payments. The problem is all the items were not paid for, therefore I am unable to receive them. I have been trying to contact Afterpay for days with no success. I have also contacted XXXX several times who said its nothing they can do, and they dont have a contact number for Afterpay either. Why is such a company in existence thats not mandated to communicate with vendors, and customers yet they are allowed to withdraw funds out of your account thats not owed?
|
| 07/04/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
this unauthorized transaction took place on XX/XX/XXXX, my card was breached and {$950.00} was stolen from my account, which was my mortgage payment that had just got transferred to me from a family member, the dispute was denied on XX/XX/XXXX, two days later on Sunday when Cashapp is closed is, yet they did not research this thoroughly, I had just had fraud on my account and Cashapp denied that, I need my money I am tired of these banks taking my money and I am left with nothing having to slave to earn the money then they allow it to get taken as if the money is not insured, I need a provisional credit or I will seek judgment a different way
|
| 06/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
In mid XXXX I was hacked on XXXX and then able to access cash app in whichi had XXXX took and them showed XXXX refunded it but never did when noticed all the stuff going on I logged into cashapp and took raining XXXX and had it sent back to bank. Which they show it was sent but I never received and they denied my refund. They have no info from there side to match my proof. It seems like they have perfect scam u give them Ur money they hack your account then when try get them to stand behind the actions they deny it if that's how allowed to do it then I want everyone give there money to me so I spend it and then say not my fault it is gone
|
| 07/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Cash app withdrew money from my LOCKED account. I contacted them because the withdrawal was not displayed in my transactions and was told it was from a purchase paid XXXX months prior and to contact the merchant. When I reached out to the merchant, they told me that the transaction was successfully completed at the time of purchase and that there was no second charge processed on their behalf and that I needed to contact my institution. I reached back out to cash app and was told that there was a system error resulting in the money being withdrawn from my account and that there would not be a refund issued. Cash app then closed my account.
|
| 10/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My name is XXXX XXXX with square email : XXXX I have been using Square to process payment for my business but Square decided to deactivate my account and stole my funds.
Since then I have had some contact with Square, but they refused to respond to me saying that I have disputes that needed to close first before they can send me my money.
My funds was to be given to me 3-4 months ago, but Square has held my funds for many months without sending it to me.
All disputes on my account was closed by XX/XX/2022 but square has held my funds for more than 3 months since then.
I have {$1100.00} on my Square account which I need to withdraw.
|
| 07/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/22 at XXXX XXXX for {$240.00} I had money in my cash app account that I wanted to transfer over to debit card. When I transferred it was to an old closed bank account. So I contacted cashapp they said they could cancel to wait for bank to send it back so I waited. Nothing was deposited back. So I went to the bank they gave me a sheet with the rejected amount I forwarded it to cashapp they denied it and closed my case and said the bank recieved the funds but bank said no that it was rejected. Ive been trying to get an answer from cash app saying I needed more evidence. Closed my case about 4 times. I still have not recieved my money.
|
| 06/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
My CashApp account has been suspended. They said my account was cancelled because I violated terms and conductions and was suspected of illegal activities. I run a legit business. They had no reason to shut my account down. When I spoke with their customer service they told me it has been escalated and I would hear back from a supervisor but never do. I have called multiple times and can never get a resolution. I need help getting my account reinstated. I am completely legal and only use it for legit transactions. They had no problem with taking XXXX XXXX of every incoming payment but all of a sudden cancelled my account. Please help me!!
|
| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I was on my way to work inside my car and tried to purchase an item that some XXXX men were selling T-shirts. I did not have the correct information to complete the report, and a XXXX man snatched my phone, and by the time he gave it back to me, he had changed the dollar amount from {$20.00} to {$200.00}. I pulled my car over and reported it to the police, but he said he could not do anything and to go to the police station. I went today, and they were closed, but I filed online today. I called the company CashApp I was told to use their portal. I called my bank. The amount was {$200.00}, but I still have the shirt, so I lost {$180.00}.
|
| 03/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
This is my third time opening this case and I will be taking cash app to court if I am not helped and refunded I got my card fraudulently used cash app refuse to refund me been calling them emailing them everyday still nothing refuse to help employee dont care rude by the way and alway give the same response will be making a class action lawsuit and I already have a list of other people they refuse to help I will be attaching my cash app and everything they refuse to help me with they just keep responding that I am not the account owner ( which I am ) they are a scam company they also closed my cash account because they refuse to help me
|
| 05/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XXXX XXXX I sent the amount of {$150.00} via cash app to a relative for re-union dues. The number it was sent to is her phone number. Her name is XXXX XXXX. This is how she is listed by name on cash app. I have her in my phone with the same number tied to the account a XXXX XXXX, which is the family name. Although this name is ties to her phone number she never received the money and cash app claims they don't know where it is. They asked that I send a request for refund but the request was declined and I am told there is nothing they can do about it. Note that this same account with the same name spelling has been used in the past.
|
| 01/26/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
This morning cash app claimed they detected fraudulent activity on my account and they locked the account. I have repeatedly spoken with support telling them that all the transaction were done by me. They refuse to unlock the account for XXXX to XXXX hours pending an investigation. They are withholding my money, against my wishes and refusing to acknowledge that I have taken responsibility for all the transactions. This has been my second complaint against them in a month. I hope you will help me resolve this so I can just close the account. How do they just get away with withholding a persons money and leaving no option or recourse?
|
| 01/16/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I had some money stolen from my account on XX/XX/2XXXX XXXX XXXX XXXX I file a disputed because I did not know the money was credited back to my account until cash app brought it to my attention and cash denied my dispute saying I authorized the transaction so I been requesting documents asking to show I authorize this transaction where cash app refuse to send me documents I had some information stolen from me that was in my phone pouch my cash app card my debit card my house key my driver license and also I have an email where my pin was change where somebody use my device to change my pin while I was sleeping over a friend house
|
| 09/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/22 I responded to a XXXX ad offering to sell a concert ticket which would be transferred virtually. The seller agreed to the exchange requested a Cashapp payment via craigslist email.
I made a payment of {$50.00} via Cashapp, which came out of my XXXX debit card issued by my bank, XXXX XXXX XXXX. Cashapp sent the payment to the seller, " XXXX XXXX '' who accepted the payment.
After being ignored by the seller and not receiving my ticket ( instant virtual delivery via email ) I submitted the issue to Cashapp, who says that they will look into it and get back to me by XX/XX/XXXX. I see no other way to contact them directly.
|
| 10/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was paying for an XXXX just someone to keep me company she had me pay an extra {$300.00} to ensure it was a safe XXXX sounded legit I would get my refund back immediately on meeting the XXXX then came a long list of fees totaling almost {$800.00} reassuring me the entire time that all these are refundable I never got my money back at some point you have to stop giving them money I was just hoping that this criminal would keep his word her word I don't know finally the last straw was {$200.00} for a refund file I'm not XXXX I'm a software engineer at best it's a piece of paper like a receipt but still no intention paying it back
|
| 07/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/23 I used my cash app that day which I do from time to time but I go to look at it hours later and I can't even login to see anything after a few minutes I was able to login and see a message saying that my account was closed and for no reason what so ever I have been trying to contact them every few hours for the past three days and all I get is the same message saying that it was Escalated and that someone will be getting back to me soon but I have heard nothing from anyone and still do not know why my account was closed I can verify that the account is mine no problem but I still don't know what I did to have it closed
|
| 01/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My Cash App account has been put on hold for something that has to do with me or Business.
Cash app allowed an unknown creditor to enforce a lien filed against someone that is not me. else businesses and personal receivables, which somehow got my identity mixed up as the wrong secured party. This lienholder is seeking repayment for a debt I have nothing to do with. They have taken action by sending notice of the lien to cash app and cash app didn't carefully do their due diligence properly to identify me as a person.. it is not lawful to place a hold on my Cash App account to keep me from transferring any funds from your balance.
|
| 11/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent {$170.00} to purchase shoes from a seller, ( XXXX, cash app name XXXX XXXX, my cash app name is XXXX XXXXXXXX. ) through cash app on XX/XX/XXXX. Today is XX/XX/XXXX, I have not received my shoes. Ive reached out to this company XXXX per their business email XXXX SEVERAL TIMES, With no response on exactly where my shoes are or a tracking number. Ive also tried to reach out to the company via their XXXX XXXX. I have purchased from this seller before without any problem. On XX/XX/XXXX, I filed for a refund through cash app. My request was denied from the seller, XXXX. Cash app needs to send my money back! I have been scammed.
|
| 07/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Between XX/XX/2022 and XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX which involved me making deposits for a total amount of 0.3875 BTC ( XXXX USD at the time ) from my CashApp account to fraudulent investment firm ( s ).
When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether CashApp did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii )
|
| 08/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash App allowed someone to access my information and complete 347 unauthorized transactions totalling XXXX out of my XXXX XXXX account. I've submitted 2 claims with XXXX XXXX and they denied both. I've filed a claim with cash app and they literally hung up on me. They denied my claim through email. Starting in XXXX of XXXX I had Sim card issues with my smart phone. XXXX XXXX stated I had a compromise Sim card and had to replace it. I totally believe this is why my information was compromise. When I notified Cash app of the tran, they sent me the wrong email information. I can not afford to walk away from this amount of money.
|
| 09/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XXXX, XXXX, I reached out to XXXX XXXX ( $ XXXX on CashApp ) to create an album cover for me. I expressed to him the time I needed it by, he told me the price, and said that it was no problem for him to get it to me by then, specifically within 2-3 days. I paid him on XX/XX/2022 via CashApp. Well he never met the deadline that I expressed ahead of time, and tried to send it to me the day of my album release. I requested my money back due to fraud on XX/XX/2022, but was denied. I wrote a letter to them on XX/XX/2022, but was still denied. This merchant committed fraud by not fulfilling his guarantee, and this is unacceptable.
|
| 07/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I hope all is well. I am reaching out today because I am having unnecessary trouble with a hotel authorization on my account. Yesterday the hotel emailed me the authorization release form. This {$150.00} has been pending on cash app as a authorization hold, because Cash App wont release it. I checked out of the hotel XXXX days ago. Every support agent just sends me the same prompt regardless of how many legal documents I have stating the hotel no longer has this hold on my account. I am not sure what to as this is my hard earned money I cant get back thats just floating in a pending state. Are you able to assist me? Thank you.
|
| 06/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
My debit card was locked due to me simply moving addresses. Cash App has locked my card and have requested the same documentation on three separate occasions to verify my new address. I have been waiting for at least 3 months for an update and when I call to check in no one can help and Im told to continue waiting. This is a complete scam because even though I can still send/receive money I have to constantly pay a fee to them to send my funds to another account to use my money instead of my Cash App card. Supervisors/Managers are never available to answer an escalation and the department handling my issue doesnt accept calls.
|
| 05/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I made a purchase from XXXX, in the amount of {$56.00}, using my cashapp card on XX/XX/2023. However the order was never received and I was fully refunded the purchase price to my cashapp account on the same day. Today ( XXXX XXXX ) my cashapp account was charged {$56.00} for a XXXX order from XX/XX/2023, which I provided visible proof to the Cashapp agent showing where I was charged and refunded and yet charged again to my account. I was sent a statement which shows exactly what I mentioned but have issues receiving the appropriate funds returned from the cashapp team after visibly showing the mistake made on Cashapp 's side.
|
| 05/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was referred to you by The XXXX XXXX XXXX who are still helping ne with my case. I paid {$37.00} to a scammer on Cash App. I was to get money in return they were doing a giveaway to people on XXXX. They wanted more money before it went further. I also sent them {$54.00} in XXXX they can't get back for me. They don't care I was scammed and am poor and need my money. It occured on XX/XX/2022. Cash App refuses to help me. I don't want any other person going through what I am. The messages I have received from them shows that they don't care what happened. Not sure there is anything you can do to help me.
Thank you, XXXX XXXX
|
| 12/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2022 four transactions were processed on my cash app account {$4.00}, {$9.00}, {$9.00}, and {$19.00}. I have instant notifications for this account and was notified that the transactions were being processed and i immediately contacted them to notify them that I had not made any purchases from the merchant. XXXX was used by the fraudster to conceal their identity. I reached out to XXXX to confirm and they did not receive the money nor did they have a receipt or record of them at all. I submitted two disputes with the proof from XXXX they were denied. {$49.00} of my money was stolen and they refuse to refund my money.
|
| 03/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I went to an ATM and withdrew {$400.00} plus the {$5.00} fee for using ATM on XX/XX/22 unfortunately the ATM did not dispense cash..never opened I immediately called the number on the Machine and they told me to contact my bank regarding receiving the funds back, they provided me with a reference # XXXX to help identity the transaction and sent an ATM tech to troubleshoot ATM. I have tried multiple times reaching out to Cash App support asking for Regluation E policy to be enacted yet no response or they reply with someone will get back to you. Its been a week tomorrow where is my money? Here is proof of escalation Ref # XXXX
|
| 08/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I wanted to deposit my money from cash app into my bank account with a XXXX or XXXX day delay so it would be free. I touched the instant deposit spot ( they're right next to each other ) and it cost me north of XXXX dollars. I contacted the company right away and they basically said too bad so sad. That is unacceptable, I am willing to wait for my money so they can get a few days use out of it. I am NOT willing to pay an annual interest rate of roughly XXXX XXXX ( cost me XXXX dollars for the use of XXXX bucks for XXXX days ) They should be forced to have an " are you sure? '' button to click like when you delete something.
|
| 06/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was scammed by a cashapp customer posing as a hairstylist. I sent this person a deposit to schedule an appointment slot.
Many people had already been scammed by this cashapp customer and complained to cashapp but yet they still kept this scammers account open, which put me at jeopardy of being scammed as well.
I have asked cashapp to return my money and they have refused.
I also filed a fraud complaint and this company STILL has kept this scammers account open to scam others.
This company should be held accountable for not taking the steps to close the scammers account leaving innocent people like myself at risk.
|
| 12/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My daughter has a cashapp account for children under XXXX, which is called a family account under my name. XX/XX/2022 there were a total of XXXX unauthorized transactions from someone who my child does not know at all. The XXXX charges are as follows : {$15.00}, {$80.00}, {$100.00}, {$42.00}. Someone hacked into my child 's account and we provided proof to cashapp and now apparently after their " investigation '' they are saying that my child authorized these transactions which is a flat out lie and they are saying there is nothing they can do. My child is a teenager who works very hard for her part time job to make money
|
| 06/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I have an account with cashapp and on XX/XX/2023 around XXXX I woke up to a text that a transaction had been made in XXXX XXXX XXXX at a gas station called XXXX XXXX. I live in XXXXXXXX XXXX XXXX and had not traveled anywhere recently. I disputed the charge and provided statements from another bank account showing that day transactions were made in XXXX and I was not in XXXX at all. They have denied my dispute multiple times and magically when I complained about them not assisting with the dispute they closed my account without notice. I still have not gotten back the 88 dollars from this clearly fraudulent transaction
|
| 03/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
On XX/XX/2023 I rec 'd a telephone call from a person identifying himself as a representative of CASH APP he stated that my account was hacked and he would help me get my money back By following his instruction he was able to convince that what I was doing would get my money didnt make sense I hung up I called my bank I called cashApp but both entities said I had no recourse and my money was gone I cancelled my debit card and no longer use the Cash app but I am out XXXX I AM A SENIOR CITZEN ON A FIXED IINCOME This loss is a hardship to be sure What can I do now to get my money back I am at a loss Please help me Thank you
|
| 08/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed by an Fraudulent investing company called- XXXX XXXX Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by so-called XXXX XXXX ( the Company ). The total amount of XXXX USD was transferred from my wallet utilizing Cashapp 's services.
They lured me in with the story that they could help me earn money, that i wouldn't have to wokr so hard and have more time with my children.. They sold me an Idea that i unfortunately fell for.
XXXX blame Cashapp because they knew i was sending money to a scammer and did not do ther due diligence and protect me as their client.
|
| 04/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I called the CFPB twice to verify my information as per my last complaint and I was told that I need to resubmit my complaint because it was 'closed '. Not sure why this is the case but I am resubmitting my complaint now : commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX / XXXX ( the Scammers ), XXXX : XXXX XXXX ( the Scam Company ), all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of XXXX USD was transferred from my wallet utilizing CashApp services.
|
| 02/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
A Cash App Visa Debit account was fraudulently opened by someone using my personal information. I received the card on XX/XX/2022 and worked with XXXX XXXX XXXX as well as calling and emailing Cash App in an effort to get this card closed. After sending the requested information and card number via secure link to Cash App, I followed up two days later to ensure the account was closed. I then received another link requesting photo of front and back of debit card. XXXX XXXX advised me not to send the photo. XXXX XXXX has tried to contact Cash App since this time in an effort to close the account, but has been unsuccessful.
|
| 11/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
For several years I have complained with my bank and cash app about my transactions being doubled and tripled for multiple cash app transactions. Everytime I disputed or complain they tell me no errors are found but yet today while looking at my finances bank account it clearly shows this same occurrence. My cash app transactions are being deposited into his account XXXX times each transaction. Cash app has ignored my arguments about someone stealing my cash app account in whole and refuses to acknowledge any errors on their part. This has cost me several thousands of dollars and is currently still happening since XXXX.
|
| 05/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash app stated I have pending transactions and on my end theres nothing pending XXXX trying to close the account and they wont allow it They have also given me a history sheet for the merchant XXXX which resulted in multiple transactions of the same amount as voids and charges As I checked my financial statement none of these transactions existed on the statement But when I inquired as to why my money was gone they sent a history sheet for XXXX transactions. This is fraud to my knowledge I was charged twice and they are claiming that I wasnt when I clearly was.
Im trying to close the account but they wont allow it
|
| 12/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was in contact with XXXX XXXX, the hiring XXXX. He told me that I would need to pay for the time tracking software, and I told him that I could not pay the full amount of {$350.00}, because I don't have a job at moment. He then told me, that I could do a part payment of {$200.00}, which I have paid, and he told me that I would have to pay the full amount before getting the software added to the work laptop. I have requested a refund, but he refuses to give that money back, because I wasn't able to pay the rest. I paid XXXX XXXX of XXXX XXXX through Cashapp, and I requested the money back from him, which he declined.
|
| 11/07/2023 |
Yes |
- Credit card
- Store credit card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
On XX/XX/2023 I made a purchase through the Afterpay app for an item from XXXX for XXXX USD. I returned the item in store on XX/XX/XXXX following the return instructions provided. I have not received a refund for the item nor do I have possession of the item. Afterpay is still charging me installment plan of 4 payments of XXXX USD. I contacted XXXX, the manager stated the refund was successful to the original form of payment. Then I contacted Afterpay who redirected me back to the merchant. I emailed the Afterpay representative the receipt with proof of return the manager provided me and they are no longer responding.
|
| 05/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
Servicemember |
|
They are refusing to allow me to order a new card Denying some transactions " for my protection '' And now there is a transaction I made yesterday that's was finalized for a smaller amount than the hold and they are refusing to put the balance back talking about the hold is gon na fall off in a few days when by law once it's finalized they must release that hold and return the balance of my funds and they are refusing to do that and telling me via chat they can't provide any information on the only transaction that's missing which is the same one that was finalized this morning and the funds not returned to my account
|
| 12/04/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Someone stole my cash app card on XX/XX/2023, I notified them and reported my card stolen. I disputed the transactions because cash app would not cancel them while they were pending. Cash app immediately denied the disputes four times, told me I am committing fraud and refused to return my money. When you call them they ignore your request and concern and hang up on you. The charges were from XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX, and XXXX again in the amount of XXXX. This has been scary for me. I need assistance with getting them to honor my dispute and refunding my money. I have contacted them over 30 times.
|
| 07/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX YEARS REFUSED TO PUT MY XXXX DEPOSIT TO MY XXXX ACCOUNT, MY ACCOUNT WAS DEACTIVATED AND SUSPENED WITH SECURITY BREACHES AND YET STILL ALL MY MONEY WAS WITHDRAWN FROM MY ACCOUNT BY EVERYBODY, I AM THE VITUM OF THE CRYPTOCURRENCY PONZY SCHEME I WOULD LIKE MY DEPOSIT BACK ALONE WITH MY STOCKS XXXX XXXX PUT ON CASHAPP ILLEGALLY THANK YOU,... ..IVE TRIED OVER THE YEARS TO GET MY DEPOSIT AND MY STOCKS BACK FROM THEM NO HELP I HAVE WRITTEN YOU GUYS PLENTY OF XXXX XXXX STILL DIDNT GIVE ME MY MONEY ... ..YOU CAN REACH ME AT XXXX ONLY, NO EMAILS, VOICE MAILS, ARE TEXT MESSAGES PLEASE USE THIS NUMBER ONLY THANK YOU.
|
| 10/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
The end of XXXX this year I was contacted by someone who said they were from XXXX and had a crypto deal were I could invest {$100.00} and get {$500.00} in return. When I sent the money they said that package was no longer available and I needed a package of {$500.00}. After that was sent I was told in needed to send a withdraw fee. Every time I sent money they had a different reason of why my account was frozen and I needed to send more money. I had access to my account and could see my deposit and what it was worth. After sending over {$11000.00}, and still more reasons why I needed to send more, I stopped sending.
|
| 08/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Money was sent to me on XX/XX/2022 via cash app. {$1000.00}. My bank merged with a different bank and so I was issued a new bank card number. The money was sent to the old bank card number, which was closed. Rather than hold the money. Cash app forwarded my money to a strange account in Mississippi, XXXX XXXX XXXXXXXX XXXX although I am in XXXX with XXXXXXXX XXXX XXXX. I have spoken with cash app and explained that the XXXX XXXXXXXX XXXX needs to know the account that they sent the money to however they refuse to give me an account number or even the last four digits so that my money can be found and returned to me.
|
| 03/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Cash app has no issue with the purchasing bitcoin at all but when it comes to sending or receiving bitcoin and Im unable to do so due to not being able to verify identity. I have sent all necessary documents as well as proof of identity and it has been over seven days they have allowed me to send money as well as buy bitcoin but cant do anything else. This is a violation of my right to supply information. I did what I was told by agent and Im still unable to use my bitcoin account as to digital currency will be only way of funds soon I need a quicker resolution than we keep emailing and sending messaging to support
|
| 02/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
BLOCK, Inc. CashApp : Filed a 1099k in my name with my address and SS # for $ XXXX income in 2022. As I understand it, they are reporting revenue collected by businesses using electronic transfer of funds.
I have no such account, have never worked with the companies listed nor have any business that processes or uses electronic payments.
If I can't get this 1099k corrected, the IRS will look for me to pay taxes on income I did not receive.
The fraud calim involves unauthorized use of my personal information that was obtained fradulently and misreporting income that would allow the sender to avoid paying taxes.
|
| 01/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
There was a charge on my cash app debit card on XXXX for the amount of {$140.00}.
According to the merchant this charge was refunded on their end and there is nothing more for them to do. They said to have cash app disputes dept contact them directly.
Cash app support just simply told me they are denying my request and after doing this via chat and email after the third denial I called them directly. Their phone support once again just said they are denying my claim and then hung up on me.
At this point I can't get any help from either party involved and cash app support is refusing to work with the merchant.
|
| 08/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX a transfer of {$260.00} was made to a Cashapp account I own. I was unable to access my account due to a telephone number change. I contacted CasApp support to request a merge of my old account to my new account so I could access my funds. CashApp said they kept getting an error on their end when attempting to merge the accounts. They wouldn't give me any further information, only citing " security reasons. '' I provided them with my SSN and photo ID yet they still refused to allow me access to the old account. Now my {$260.00} is sitting idle in my old cashapp account with no way for me to access it.
|
| 10/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
Servicemember |
|
I was alerted by Square that an account had been opened in my name. I thought it was spam at the time as it was an email alert. Then a few weeks later a Square Business Account debit card showed up at my home address with my nickname addressed on it. Right away this became suspicious as my accounts are all under my legal name, not my nickname. I contacted Square and they closed the account right away for fraud, but let me know the account was opened with both my birth date, social security number and my home address. The only thing that did not match was the account was linked to a phone number that was not mine.
|
| 12/11/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Web |
|
|
Made a purchase using afterpay on XXXX... Purchase was cancelled from merchant XXXX saying they could not process payment .. contacted afterpay and they are giving me a complete run around to refund my first payment ... Saying I still need to make my other payments for product I did not receive... Sent them proof of cancellation and so on of proof and they r telling me merchant hasn't confirmed cancellation in which is a lie because I sent them proof that merchant in fact did notify them ... Purchase was almost for XXXX $ and payments are XXXX $ every two weeks with first down payment already taken from account..
|
| 05/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/23 I initiated a purchase at XXXX with my cashapp debit card for {$970.00}. It was scheduled to arrive XX/XX/23. It didnt arrive but said delivered on the tracking status. Once I discovered the error and negligence I notified XXXX and spoke with an associate that assured me an investigation would be held about my missing package. Shortly after speaking with XXXX associate I received an email about the investigation and was notified the investigation was complete. I have not received the product I paid for or a refund. A clear violation of not only consumer protection but the code of federal regulations.
|
| 03/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I was in a XXXX XXXX whenever my dad told me I had an email stating my taxes was deposited into my cashapp. When I got home I tried to access it and I had been logged out of my email and had no access to it. I called cashapp support and they helped me get into y account well it was all types of transactions done been made I know I told my dad to make the XXXX to my probation which he did online using my debit card that was linked to my account. But other than that no transaction shouldve been made well I went to file a dispute and its done been several of them made that was not authorized by me. I came home XXXX
|
| 02/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Cashapp has a negative balance on my app. They are accusing me of declined transactions from my bank. My bank was link to the App. I never kept on balance on the card. I used the cash out option on the app to transfer the money to my BANK acct. On XXXX XXXX XXXX I performed several transactions. The cash app recipient was paid and no transactions were declined by my bank. Cashapp denies this. They referred me to my bank. My bank confirmed all transactions actions paid and proved copies of my statements. I sent this proof to cashapp and they refused to accept it. Please help me get this negative balance removed.
|
| 11/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX I received {$40.00} from a friend XXXX that I work with as a birthday gift I wasn't even logged into my cash app account when she had sent it when I received the email that she sent it I logged in an as soon as she sent it, it showed that a transaction to a XXXX XXXX was sent an with my account I have biometric fingerscan an a pin set to where one or the other is needed to do a transaction with my account an I did neither nor am I the one that sent it an I've disputed an reported the profile of XXXX XXXX an got denied an I disputed 3 times total an have only heard back from the 1st one being denied
|
| 05/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Trip to XXXX on XX/XX/XXXX, for the total cost of XXXX canceled by the airline. I was supposed to be refunded for the journey but haven't. I contacted cash app and haven't heard anything back. This is unacceptable ; this is the 3rd time I am rightfully entitled to a refund. The airline reported issuing a refund, but cash app hasn't returned my funds. The other two transactions happened on XX/XX/XXXX, and XX/XX/XXXX ; both were part of a payment plan for a product that was never received. Cash app refunded the transaction but later reverted the refund even after the company stated that I was entitled to a refund.
|
| 09/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Block inc doing business as cash app Allowed a person to unlink biometrics, remove password cash out all my money then did the loan feature and withdrew a loan. I reported do not allow when the alert came thought and they still allowed the fraudulent transaction I reported to the police and they still had the nerve to say it was me.. it went to a XXXX XXXX in which I have never had never used. I have them detectives information and they still allowed the fraudulent withdrawal XXXXXXXX XXXX XXXX XXXX XXXX XXXX cash out XXXXXXXX XXXX loan XXXXXXXX XXXX Then they locked card And NEVER returned my stolen money!!!!
|
| 01/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
There was 4 charges of XXXX, XXXX, XXXX, XXXX at a XXXX on XX/XX/XXXX or XXXX When I reported it to my bank they told me I made those charges I have told them I did not make them and even went to my local XXXX and they do not even see those charges The bank can not tell me where these charges took place Since they are not finding out who did this I am trying to find out but nobody can tell me where they were done. We have called square a dozen times and do not get a response back when told we would get a call or email They are not trying to resolve this.
I cant see how XXXX disappeared which I worked hard for.
|
| 11/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
i brought something from a merchant on cashapp. I sent this person {$150.00} and they wont give it back so the companies told me i have to get it back from the seller, but they seller wont give it back. the merchant did not send the product and stop answering my calls. cashapp told me there was nothing they can do about it. my card company ( XXXX, XXXX ) told me there is nothing they will do about it. i was scammed out of my money and every company is telling me they wont do anything about it. they did an investigation and found no error. I dont know how me getting scammed was no error but i want my money back.
|
| 10/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
{$620.00} was sent to me via Cash App. The cash balance shows its available but when I attempt to make a payment against the balance, the app says the funds are not available. This has been an issue since XXXX. I have alerted the Cash App support several times over the past 30-days, at which I keep on getting the same response that it has been escalated to a specialist team and that I should hear from them via email asap. I have contacted them a half dozen times and each time its the same response. Only 1x did someone tell me it was a civil process issue, which they couldn't explain to me what that even meant.
|
| 04/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
XXXX is currently holding {$390.00} from my business account and {$310.00} of my personal account. We used square for processing credit card payments at my business and I also use it personally for credit cards. All of this money has had a lien on it since XXXX. I had to file a complaint already on XXXX and the attorney finally sent a release of XXXX to Stripe but now XXXX is saying they need a release too and neither the attorney or XXXX is willing to help me get my funds released to my new account. The company that has the XXXX was filed in the accounts for the bankruptcy. The bankruptcy was XXXX XX/XX/XXXX.
|
| 07/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My cash app was compromised in XXXX when some one sent themselves {$500.00} from my phone to their own account. I had no idea who this person was and when I tried resolving the issue with my bank and cash app, there was no resolution. I initially contacted my bank to reverse the charge, which they temporarily did, but after investigating they concluded it was authorized by the merchant.
I contacted cash app and tried to dispute the charge by showing proof that the bank denied the claim, but they refused to refund me my money back. I've filed multiple disputes and yet they refused to refund me back my money.
|
| 02/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I tried to purchase a puppy through a breeder whose website was cleared by XXXX and ran as an ad on XXXX. I was in contact with the owner and they did all of the routine steps in making sure everything went smooth and was consistent with what you would expect of most breeders. After all paperwork was drawn up, I paid {$2500.00} total using XXXX and XXXX for the dog but after noticing some sketchy services afterwards, I realized that I had been scammed. I then reported the operation to the FTC, FBI, XXXX, XXXX and XXXX. I've tried recovering my funds from XXXX XXXX, XXXX and XXXX but they all denied my claim.
|
| 01/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I attempted to dispute a charge on XX/XX/, and the company cash app would not process. They didnt even look at my disputes. They were XXXX unauthorized charges, as well as one ATM that did not dispense any money. When I tried to reach out to them about this, they will not provide me any additional information you requested to appeal this dispute, and they said that they would not even look at it I then attempted to have my partner assist me submitting a complaint on XXXX XXXX and they gave a pathetic response that did nothing to fix the problem. I want my money back and no one is wanting to fix the problem.
|
| 04/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
This morning XX/XX/23 I had 6 unauthorized transactions occur totaling more than {$55.00} to my Cash App account that I dis not make.
XXXX ) {$0.00} at XXXX XXXX on XX/XX/23 XXXX ) {$12.00} at XXXX XXXX on XX/XX/23 XXXX ) {$24.00} at XXXX XXXX on XX/XX/23 XXXX ) {$12.00} at XXXX on XX/XX/23 XXXX ) {$5.00} at XXXX XXXX on XX/XX/23 XXXX ) {$0.00} at XXXX XXXX on XX/XX/23 I have notified Cash App support and they are looking into it and will reply within 10 business days. The charges are still pending so should just be denied or canceled but they have refused and want the transaction to go through first.
|
| 07/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
A violation of Article II. Terms Between me and Cash App has occurred were as in Cash App has not stored a P2P Payment received one having a transaction identifier ( # XXXX ).
Cash App instead states an inability to locate any {$30.00} transaction that occurred and instead associated transaction identifier ( # XXXX ) from the XXXX with one completed on XX/XX/2022, having a transmitter Identifier of # XXXX.
Furthermore, Cash App has insisted to disclose possible account activity that is irrelevant to that violation instead of crediting the amount associated transaction identifier ( # XXXX ) as promised.
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
I contacted CashApp XX/XX/XXXX about a transaction that was pending for seven days. A few hours later I received six texts from them saying there was a banking error and additional funds were deducted from my account. My balance went from {$620.00} to {$490.00} for transactions that were showing completed in my account weeks earlier. I was also making deposits during this time. I have contacted them at least five times about this only to get scripted responses that doesnt address the issue. In addition, I have contacted them before because I had quite a few pending transactions that were over 60 days old.
|
| 12/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I purchased three wigs from XXXX XXXX XXXX XXXX through her website that required payment through cashapp with the title being my order number. I then cashapped her {$63.00} to the cashapp provided XXXXMy order number is # XXXX placed my order XX/XX/XXXX. It has now been past a month with no tracking number or update. I placed a dispute with cashapp and requested a refund from her. I did not receive a refund and my dispute was declined after an investigation from cash app that had no report or failed to ask me questions to have an accurate review. I now know her XXXX name changes every other week as well.
|
| 08/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I made a squareup account to take business payments. Over about 7 days I got just over {$50.00} worth of payments. I then added my card so I could transfer the funds out ( I like using a specific account when buying supplies ). That is when Square locked my account saying it would only be a business day or two just to verify that I am me. That was on either the 5th or 6th of XX/XX/2023. I've waited and when it didn't end I've reached out to their customer support who tell me to wait 1-2 business days, say they can't help, ignor me or blow me off when I ask to speak to a supervisor, or send me fake links.
|
| 11/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I requested to add paper dollars on my cash app account at an authorized retailer per cash app which is feature on the app, However per the chat representatives not everyone has the feature. I wanted to know what makes someone eligible for the features and others not. I could not get a definitive answer in reference. I requested leader support in the matter did not receive. I was told that no one of leadership was available after I was told one moment someone was from leader ship would be assisting. I requested information to file a formal complaint in writing could not get a definitive answer for that.
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I made a transaction of {$400.00} on XX/XX/2023 on CashApp to an individual online whom I thought I knew. That person was hacked. As soon as I realized the transaction was hacked I notified CashApp to stop payment. I notified them in less than 20 minutes. The payment had not gone through. The payment showed pending all day. Later on that day, the payment was processed through to the hacker. I've tried 4 times for CashApp to explain why they have not refunded my money. They told me they were not going to refund my money but they would look into the transaction to learn. CashApp is a fraudulent company.
|
| 07/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
XX/XX/2023 I paid {$5.00} apiece to my account at XXXX XXXX XXXX from my Cashapp account. The company never applied my payment to my account or refunded me my money. I called twice no answer the third time a lady answered. She verified who I was & my account.. When she asked how can she assist me I told her how I paid my money & Im waiting on it to be applied to my account. She hung up on me. I called back once again.. No answer. So I notified Cashapp informing them what just occurred.. The placed fraud on both accounts but arent able to make the company refund me. I want my {$10.00} back. Thank You!
|
| 06/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
On the day a payment was due my purse was stolen at XXXX XXXX in North Carolina. My purse had my credit cards, drivers license, XXXX XXXX XXXX XXXX phone and some other things. I was without a phone for 2 days I didn't get my duplicate drivers license back until XX/XX/2023. I had no way to communicate with any app or pay any card bill due to this happening. and Afterpay has failed to work with me on this matter knowing that it was beyond my control. They are unwilling to cooperate and each member that responds to my messages all just be all over the place with talking and not understanding the issue.
|
| 04/25/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I used my Cashapp credit card to make an online purchase. After not receiving the items ordered nearly 3 months later and contacting the merchant several times, I asked Cashapp to perform a chargeback. Cashapp denied my request. When I asked to see documents on which the denial was based, Cashapp provided me a copy of a document which showed that I authorized the transaction. The fact that I authorized the transaction has nothing to do with the fact that I did not receive the items. Cashapp did not attempt to contact the merchant or do any type of investigation and they refused to help me any further.
|
| 11/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
Servicemember |
|
I opened cash app account a couple of weeks ago I just got debit card in mail I'm now without minutes on my phone I had to order a new XXXX XXXX XXXX card cause mine was lost for ,4 days we have been without food this card has XXXX on it and we need it I don't have the phone attached to it the debit card number attached to it but I got a new XXXX XXXX card and a XXXX XXXX XXXX number I've sent cash app copies of everything and they just ignore me let them go hungry 4 days see how they feel,!! Please help me I will send u anything u need. Thank I so much I'm glad I bumped in to u.
Sincerely XXXX XXXX
|
| 11/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
A business that uses Cash App as the payment provider scammed me out of {$280.00} and cash app will not assist me with getting my money back the the person who is over this fake company. I have reached out multiple times and at first I was getting the run around about getting information about my account despite me sending actual screen shots from my cash app sending them all of my information. Then they stop responding to my request via email. Cash App is a company that does not help with the financial security while users use the profile. The fake company is also still active despite being a scam.
|
| 09/27/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
Money was sent to the wrong person Name XXXX in the some of {$450.00} on the XXXX of XX/XX/2023 a XXXXXXXX XXXX name of company the transaction was made through .when found out the payment was sent wrong, inform them through the app by way of canceling the transaction and request a refund within XXXX minutes. Call the next morning to confirm the transaction was canceled, was told to wait for a reply and refund .on the XXXX I received a confirmation email from cashapp that the issue was resolved and the money will be sent to my account. Today is the XXXX ot XXXX and no money was received or returned.
|
| 01/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I am filing this complaint against cash app for allowing several different companies to withdraw money from my card without having my permission. I have filed a complaint to cash app and received no help getting my money back. These are all of the Unaproved transactions.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 08/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
My cash app account was placed on hold XX/XX/XXXX today is XX/XX/XXXX due to an information subpoena and restraining notice and I was told to contact the creditor which I have done and no agreement was reached. I have contacted cash app to release the funds due to my contact with creditor and its been over a year so when will this hold be taken off my account and my funds released to me. I again ask that the hold on my cash app account be lifted immediately due to contact was made yet due to my not agreeing with the terms of the creditor the hold is still on my account. When will the hold be lifted
|
| 12/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
I have a cash app account that I made with a new email address because I forgot the information to my old cash app account I had to use a fake last name because I forgot the information to my old account I put in my real social security number and then they close my cash app account I now can not access the {$60.00} I had sent me on that account I would like to basically reopen the account and make that money available for me to be able to send and receive that money at my leisure because it is my real social security number and I really am XXXX and I will change my last name back to my legal name.
|
| 04/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I made a reservation on my cash app card for a XXXX on XX/XX/2022 for XXXX. I cancelled my reservation on XX/XX/2022. The cash app account that I made the purchase from cash app has closed that account so I have no access to the account. I have contacted XXXX and has been informed that I will have to go through Cash app once a refund is sent it does not return back to them even if the account is closed the institution will have to transfer the funds or send me a check. I have been constantly trying to inform cash app of my concern and have not received the proper customer service to solve my issue.
|
| 10/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XX/XX/2023 Cash App took XXXX out of my XXXX XXXX account. I was unaware of this. When I tried to ask for an explanation. Unanswered questions. I didn't not authorize. Cash App. To take this money out I received a text on the Day of XXXX XXXX at XXXX am saying the a dispute was made on XXXX XXXX of XXXX dollars. I was unaware of that no information was sent to me about the dispute.. The XXXX account which supposedly have put in the dispute was closed. Where did this money go Cash App has been doing a lot of things which I feel as well as others is not lawful. I am requesting my XXXX returned to me
|
| 04/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I file a complaint with cash app about a withdrawal of {$95.00} that occur on XX/XX/2023 at XXXX XXXX while I was at work and I reached out to the ATM owner by the phone number thats listed on the ATM which is XXXX XXXX. and was advised if I was trying to file a complaint against a withdrawal I had to reached out to my financial institution which I have done to get my money refund and cash app keep denying my dispute the same back when I file a dispute for {$360.00} I never got my money refunded so this becoming to be a repeated pattern with cash app on not protected consumers money with disputes
|
| 06/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I did not authorize a few Cash App transactions. There was a {$27.00} transaction that was made on XX/XX/22 at XXXX that I did not authorize. There was another {$130.00} transaction that was made at XXXX on XX/XX/22 by the same user. Also, there was a {$200.00} was a receipt from XXXX that didn't even go through because I was told Cash App was down at the time. The person that scammed me made it seem as though she would deposit into her Cash App for me and wire me the money through to Cash App. However, she never did. I was defrauded by this person by both wire & check fraud with a 2-day timespan.
|
| 04/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I was at a local XXXX to get gas on XX/XX/2021 at approximately XXXX XXXX central time. I put my CashApp card into the pump and entered my pin. Before I could lift the nozzle to pump the gas, the electricity went out at the store, inside and out. I never got an opportunity to pump gas. I went into the store to speak with the manager on duty. She informed me she could not print a receipt because no transaction took place. She told many bank would refund the money. I reached out to CashApp several times and after approximately six months and several delays they still have not refunded the {$100.00}.
|
| 09/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I havent used my card in XXXX weeks due to the fact that my card was stolen I made a request for a new card XXXX weeks later the day my card arrived I received notification that my account had been closed for violating terms and agreements not sure why being that I hadnt used my card in XXXX weeks I chatted with support they couldnt give me a reason I called to speak with a superior the same thing they have also took money from my account every time I loaded with paper money at the XXXX every time I had got paid through cash app for freelance work I do theyve also taken more then what they should
|
| 03/30/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Cash app is not giving my money back from a cash app user who scammed me I sent XXXX for clothes and never got them tracking number when I ask for tracking never got again I asked for my money back and the person who Im thinking I am buying from said she will tell her brother to refund me but never got it I sent a refund request he declined once I said I was reporting them I was blocked this was on or around XX/XX/22 I contacted my bank who still has yet to get my money back cash app needs to be shut down asap they are stealing consumers money and nobody seems to care XXXX XXXX XXXX or Cash App
|
| 03/06/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I sent money to someone I know for tickets. the seller said the payment didn't go through so I sent it again. the agreement was the seller would refund it but in the end was unwilling to. I filled dispute with asperation bank and cashapp/ block did not assist me.
claim you had mentioned in regards to the {$750.00} payment on XX/XX/XXXX.
The claim you had filed about this transaction on XX/XX/XXXX is claim # XXXX. At this time, we've addressed the transactions you gave originally and have completed our investigation and closed this claim.
Cash App is unable to cancel or refund this payment.
|
| 11/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
CASHAPP Called cashapp customer service on XX/XX/XXXX at XXXX to recieve additional help from customer service representative and they concluded that they could not provide access due to security reasons and yet I provided everything they requested such as the email I used and confirmation codes being sent to both the phone number and email I had on file. Just want to have access again to get my money back because it was my hard earned income. I don't understand why when I can provide additional documentations such as Driver License and still have access to ID.me so verifying is not a problem.
|
| 07/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
This will be a second submission as I do believe my first submission was not received.
On or around XXXX, 2022, I fell victim to a multi-layered scam operation run by XXXX, XXXX. Which involved me making deposits for a total amount of XXXX from my CashApp account.
When I asked for help, I got automated responses by the bot ; If I got a person I would always get the same response as the bot.
I would not like to stop my business with CashApp, and I'd very much like the matter to be resolved soon as possible in order for us to smooth out any rough patches or edges that we currently may have.
|
| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On Saturday i was using cash app and my transaction was canceled for security purposes. As of today the money is still not in the bank and the transaction is still pending. This would not have been such a big deal if i had disposable income but unfortunately this left me not able to buy groceries or do anything over the last 5 days. So I'm not really sure if this is a cash app issue, a bank issue or? But if money can be taken from a consumers account immediately then why is the reverse an issue? And if this was a security issue then maybe the money should not have been taken in the first place.
|
| 03/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Not sure if this is the right place but I have XXXX investments purchased through Cash.app. I am trying to get them to send me my year-end documents. On their website it allows you to " try '' to download the XXXX XXXX file but I can't there is an issue on their end and it won't download. I have contacted them every day for the past month and they just send me back a " canned '' answer on how to download but it does not work. I can't file my taxes without knowing the basis of my purchases and they should be required to give me this info but they are refusing to address an issue so I can get it.
|
| 11/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received an email from cash app about my account being a business account and if i recieved XXXX or more i'd get a tax form. I do not or have never owned a business. I spoke to their chat advocate and was told I converted my account on XX/XX/2022 and they have been collecting a 2.75 % fee on all my transfers. I never accepted this change nor was aware until I received an email about changes to the tax code and about maybe receiving a tax form if received XXXX or more. This would affect my taxes and I was not aware about any of this till now. This is an unfair tactic they used to collect fees.
|
| 11/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Overdraft, savings, or rewards features
|
|
Web |
|
|
Ive used Cashapp ( Block ) as Im going through social security XXXX process and have very limited cash to survive on at this point. They offer an instant overdraft coverage with monthly payroll direct deposit of {$300.00}.
Last week they removed this feature from my account and all they will say is I fail to have PAYROLL in the amount of $ XXXX.
This is at the very least an age discrimination policy that the employees can not seem to explain to my small mind.
Repeating policy is unacceptable and insulting when I started by asking why a monthly payment from XXXX was not accepted as income.
|
| 07/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I open a business account with square. I just open my own a XXXX. I receive {$5000.00} for a loan and the next day square close my account. I could not use my loan which is very needed for my company. They dont let me get access to my fund, my XXXX now have 3 months arrears rent. They wouldnt give me any explanation on the phone or when I would get my money back. Sent me an email saying 90 days then another saying 180 days. This account hurt my business badly. This situation happened in end of XXXX. They charge me {$200.00} fee and hold the money and close my account without warning, Thank you
|
| 06/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
They stoled my Bitcoin on XX/XX/XXXX by rejecting it then send ing to my other crypto address with XXXX no one will mine so its been sitting there for two weeks as of today I have called sent plenty of emails messages and no return calls back nothing straight scam there the worse company I have ever dealt with I want my XXXX money like XX/XX/XXXX th now XX/XX/XXXX th XXXX scammers i will never do business with scam of company and i am alerting everyone about this scam of a operation I hope something happens to all the people that work there XXXX scammers like that shouldnt be breathing are air
|
| 05/11/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2023 I went on a vacation stayed at at hotel. The money was taken off my card. Then on XX/XX/2023 I have a new charge for the same hotel. I contact cash app and ask what's up. They told me now that between XX/XX/XXXX thru XX/XX/XXXX ... the have been having technical difficulties .... and claimed my money was taken Put back taken put back and then taken. But yet no where on my statements does It say it was ever put back once bur taken two times.from my account. And I said you do not have permission to take any of.my money. Amd now.refuses to even give me any back. They stole my money!
|
| 06/22/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
On XX/XX/2023 I contacted Cashapp via their chat support because my purchases with my Cashapp Card with a Visa logo kept getting declined. I was told my card had been deactivated yet Cashapp never notified me that they were going to do such a thing. And when I ask why they refuse to give me a reason. I believe it is in retaliation for my recent complaints to the Attorney General 's Office and to the Consumer Financial Protection Bureau wherein I ask for Cashapp to be investigated for what I believe are unlawful financial business practices, especially with regards to how they handle disputes.
|
| 10/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Ok XX/XX/XXXX I had someone scan me out of {$200.00} through cash app. When I found out I went to my personal bank and they got my money back to me. I had money coming through Cashapp afterwards with no problem. Recently on XX/XX/XXXX I had someone send me money through Cashapp and Cashapp took the money. They stated I owed them money which I'm not understand how would I owe them money. I went back and forth though support and they stated to call my bank. My bank stated why would they tell me to call them. Cashapp refuse to give me the money that was sent and states I still owe them {$110.00}
|
| 10/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I needed a new card from cash app. I was having issues getting one ordered on the app. I reached out to the support team. I was told to upload personal info to verify my address. I did this 3 times before I got contacted back with a case number XXXX. Its been two months no card no contact. I contact them again they are asking for my personal info again. Its too risky to keep sending that. Then I was told they are looking into it. Still no card. Still asking to verify my info. They have my personal info where I can be located its a scam just to take my identity. I have screenshots of the convo
|
| 08/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I got scammed out of {$320.00} through cashapp they didn't do anything about it and cashapp double charged me from a Payment made back in XX/XX/2023 for {$170.00} almost 2 months later they charged me again for the {$170.00} again the first purchase was cleared but I end up getting XXXX to refund me because the order got delivered to the wrong address cashapp closed my account after filling a claim against them 4 months ago never heard from them or the attorneys the screenshot with multiple transactions is how I found out that cashapp took another {$170.00} I went from {$620.00} to {$490.00}
|
| 07/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed out of {$500.00} from an individual claiming to be a mechanic for an auto body shop. My friend had backed into someone in a parking lot of a motel. This person said he would handle it for the said amount. Tuns out this person just took the money and ran. I had transferred the funds from my cash app account. I had made a refund request but cash app said that they can't do anything til transaction was completed. But I received a message saying that the transfer was complete and they couldn't do anything else there of.Now just what went wrong here I'm really confused. Please help.
|
| 02/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Several charges were made using my cash card at XXXX XXXX in CA and NY. I dont live in either state. I was in Mississippi at the time of the charges and I have been here over a month. I contacted XXXX and opened a dispute. The representative informed that cash app is aware of the issue and you have done nothing to resolve. The emblem on the charge is not even the actual target logo which appears when you actually use your card at a XXXX store.
After notifying XXXX and Square XXXX, Square XXXX disabled my account. My funds have not been returned and the scams have continued for over a year!
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I was expecting a refund of {$2000.00} for an unauthorized transaction made on my account on XX/XX/22, I advised cashapp that my cashapp card along with my other personal things were stolen & to cancel my card. Actions were not taken & the refund was refunded to my cashapp card from the merchant XX/XX/22 & the thief was able to cashout & use the funds unauthorized. I have been trying to get my money back from cashapp since & instead of helping me they closed my account but I still have use to cash out payments. I was told by the customer support team my money would be refunded but it wasnt.
|
| 03/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
fraudulent charges on their CashApp account. notified CashApp about the fraudulent charges on the account four months ago XX/XX/2022, but has not received any response from the company.
The facts of the case are as follows : discovered several unauthorized charges on the CashApp account and immediately reported them to the company. made it clear that these charges were fraudulent and should be removed from their account. However, CashApp has failed to take any action in response to these reports.
As a result, left with a victimless debt on their account that they are not responsible for.
|
| 03/27/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Errors of omission, Errors of Commissions, unauthorized transactions due to a data breach, breach of fiduciary duty to make funds available for the card users by levying the credit and consumers abilities to utilize settle debts during public interactions, financial disenfranchisement, and limits financial tranquility, and prosperity.
We notified cash XXXX and called several times. Cash refunded several disputes, but keep thousands of stored value and concealed claims to cause harm to the XXXX.
Units of accounts go un monetize and monetary value are not properly assessed to be expended.
|
| 12/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I made a XXXX purchase on CashApp and tried to make a transfer of the XXXX to another XXXX wallet that I own. Cash app did not make the transfer. They did not notify me the transfer failed. After waiting hours for a customer service response, Cash App refuses to tell me why the transaction was declined other than pointing me to a lengthy and general terms of service document. Their suggested resolution was to transfer the XXXX to another wallet, which is what I was trying to do in the first place.
They are collecting fees on these accounts and making it very difficult to transfer funds.
|
| 12/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I'm trying to pay my rent, the only accepted way currently is through cashapp. XXXX payment didn't go through so I tried to split it up and then XXXX payment goes through but then the rest won't. So I keep trying. Still nothing. So then I contact support and support just keeps telling me they don't have management and they keep telling me to go to the support page. These people don't know what they're doing or how to run a bank. I've been scammed so many times by cashapp and they do nothing about it. The least they can do is actually do their job and not just keep trying to send me links.
|
| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I was paid {$300.00} via Cashapp on XX/XX/XXXX by a close family member. I changed numbers, and could no longer access the account which the money was sent to me on, due to my old number being linked to it. I've attempted numerous times to try working with Customer Service, even connecting a sponsored verified linked account with my mother.. I've exhausted all attempts with Cashapp customer service, and they refuse to release my funds. As a new college student, the money was to be used to buy my college schoolbooks. Now I may not be able to purchase books for my first semester of college.
|
| 01/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On Friday XX/XX/XXXX at XXXX pm {$660.00} was withdrawn from my cashapp account. I woke up the next morning to find out the money was missing on my account. And was sent to another cashapp that is not mine. I did not authorize this transaction so I contacted cashapp support on the app, they said they would get back to me in a few hours and never did. I then tried to call and they keep saying they cant verify the information on my account. When I try to ask why they just hung up in my face. I feel so hopeless I work hard for my money. I cant believe they would play with my money like that.
|
| 09/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX Cash App better known as SQUARE inc.
Received an IRS check of {$1800.00} They refuse to return MY IRS refund. The check was deposited into a closed account which they advised me to close and open another.
I forgot to change my deposit account number for my XXXX tax return. THEY DECIDED TI TAKE MY REFUND AS A PAYMENT ON A CLOSED ACCOUNT. Because they took it upon themselves and decided to find me guilty of fraud that was done on a closed account that was subject to fraud. State law says I am not responsible for money used from a credit or debit card that was stolen from me.
|
| 04/29/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2022 CashApp ( XXXXXXXX XXXX ) refunded payment made to me for services over a month and a half ago due to the paying party filing false disputes with the bank. These payments were made and received in good faith and services were rendered. To this point they have taken {$160.00} out of my account and " refunded '' to the other party without notification of dispute or cause for such dispute. I have tried to Contact the other party to no avail and the customer service department at the bank informed me that it was completely up to their discretion to remove funds from my account.
|
| 04/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/XXXX I sent a payment to someone who I thought was a legitimate seller online. Payment was sent but I soon figured out something was wrong and contacted cash app to try and recover my {$240.00}. Cashapp as an automated service for this. Not once did I get to speaks to someone and for days they left me with no update only to send a automated response the day the report closed, sorry cant help. There was no transparency here, no information on when or if they even tried to recover my money. I have also XXXX my bank into the matter but they also have not provided an update as well.
|
| 09/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have bought some XXXX from XXXX XXXX and during the transaction I believe someone changed the address to the blockchain which was not the correct address so I los a couple XXXX dollars in XXXX transactions that never got resolved and I am now ready to file a claims, complaint against the blockchain and the url address that intercepted my XXXX I tried to ask XXXX XXXX to fix the transaction by filling a claim with the insurance company that hendeld these types of transactions. XXXX XXXX has records of the transactions please help me out with this matter thank you very much XXXX XXXX
|
| 01/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX i noticed my phone and wallet had went missing and XXXX next couple days as i contacted all my cards and everything i lovged in and seen a charge for the amount of {$1000.00} dollars from a merchant called XXXX XXXX i did not make this charge i reported it to the authorities as well thr company cash app and they said the dispute was denied but this is wrong!! My pin number and everything were on the corner of the back in XXXX because i would forget please belp me with this situafion i can not afford to lose that much money and i dont know if i need to get a lawyer or not.
|
| 11/01/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I was doing some work for a friend and he owed me {$500.00}. We both was out of town. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I needed money for formula, diapers and travelers fee so he sent me the money and pay me through an invoice And because they thought it was suspicious. They close my account which has the funds in it told me that I would have to wait 90 days before they release my phones no matter what I sent the right appropriate paperwork and the information that they were asking for and they still would not let me talk to the investigation or affairs board
|
| 03/13/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
My son, XXXX XXXX passed on XX/XX/1990. At the time of his passing his wallet with his id and social security card along with his phone went missing.
He had several open cash app accounts at the time also.
I have tried numerous times to contact CASHAPP to inform them of his death.
The CashApp support team both through the app and phone service have not been able to resolve this. They are asking for information that I can not provide. They want me to reach through his CashApp which I can't do because his wallet and phone are missing.
Due to him being deceased he can not contact them.
|
| 08/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash App suspended my access around XXXX of 2021 they advised that I violated policy. They did not advise me as to what policy was violated. I verified my identity as request by cash app management to retain my account. After verifying identity as requested, there was no turn around or information received as to what policy was violated and why my account was suspended. After reviewing the policy for myself, I found no illegitimacy derailing from policy rules/guidelines.
I filed a complaint with Cashapp the XXXX and FDIC with no resolution.
I will also file a complaint with XXXX XXXX
|
| 10/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX an unauthorized amount of {$45.00} was sent to a recipient not known. A refund to the recipient was requested immediately when I noticed the amount in my account. I reached out to Cash App to resolve this issue the business claimed I had authorized the transaction, and nothing could be done, that I should reach out to the recipient. I explained it was a fraudulent account for Cash App to investigate the user, how was I supposed to reach out to a recipient I do not know. Cash App support team did not assist with the issue and allows fraud/theft to happen in their business.
|
| 04/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/XXXX, a cash app amount of {$400.00} was sent to an individual for a purchase. I never received my purchased a false tracking number was created and sent with no updates. So the charge was fraudulent and turned out to be a scammer using a fake identity of someone else. Reach out to my bank and they couldnt help since it was through cash app. Reach out to cash app but they dont give refunds. Something needs to be done about them not returning people funds when stuff like this occurs. The scams always get away with people funds. Thats not right to get free money off working people.
|
| 03/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
A lady purchased a wreath from me so I used a square plug in and scanned her card said payment successfully then took the money out of her account at her bank. I get home and get back on the app it's no where to be found. I have went to the bank with her and they said they can't dispute it bc square took it out of her account. I called my bank XXXX and they said there is no transaction of {$40.00} deposited. So square has my money bc it still says negative in her bank but no where on the square app account and square says there were no payments been made except XXXX XXXX on that day.
|
| 12/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX a friend loaned me {$800.00} Since XXXX of XXXX I have been banking with XXXX XXXX and transferring funds to my debit card ending in XXXX On the XXXX I attempted to transfer the funds to the debit card that I have been using and they sent the funds to a debit card ending id XXXX Which is a card that was issued by the now defunct bank XXXX XXXX Square has refused to own up to their mistake and instucted me to go to XXXX and retreive the funds myself Now because of my persistence to resolve this issue they have blocked me from being able to communicate with them XXXX XXXX
|
| 01/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
|
I contacted cash app customer service and told them I needed to get into an old cash app account I didn't remember my email or phone number the only thing I could remember was my cash tag and the last four digits of my card number she said all she needed was an email or a cash tag called them back got another person they told me that they were having security problems helping me open it back up and then they go from one story to another but the IRS sent me money into my old cash app account that I don't have access to and they won't help me get access to it because of security reasons
|
| 08/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have spoke to Cashapp and put in a dispute for a XXXX charge XXXX {$460.00} where someone used my card and committed fraud! I have a police report, lawyer, and documentation as well!! Cashapp provided my money back and then reversed it. However, you can see the person attempted to charge XXXX XXXX XXXX XXXX. With all of those my money was given back because obviously it was fraud. I do not know who the heck did this and cashapp has made it hard for me to get my money back. I want my money back and I am reporting cashapp to anyone who will listen. I do not play about that much money
|
| 08/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Date : XXXX XXXX 2023 Company : Cash app Amount : over XXXX $ Hey Ive reached out to the company cash app several time and talk with them about my account being hacked. They told me first that it will be under investigation for 10 business days which I waited.Then after that they told me they couldnt do anything so dispute the transaction on the app. Then once I did that they denied me sending me a email. It was about 15 different purchases which the hacker spend over XXXX $ from my account. I have Proof, debit card records etc. they also canceled my card after I call them every day.
|
| 07/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I made 2 purchases with my cashapp card on XX/XX/2023 from XXXX XXXX. It is now XX/XX/XXXX and I'm yet to receive my items. I usually receive my items from XXXX XXXX XXXX in about 5 to 8 days. I began to dispute my transaction around XX/XX/XXXX or so with cashapp. I've provided them with the same documents that I'm providing you with. I have called several times requesting a supervisor .... they always have an excuse as to supervisor availability. I have filed at least 8 disputes since the 15th. All have been denied. At the end of the day. I still haven't received my items. Thank you
|
| 03/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My friend came to me and said if I give them XXXX $ I would get XXXX in return cash app kept declining the transition but in the end, it went through by me sending XXXX $ split to multiple cash app accounts. After the money went through he blocked me everywhere, I contacted cash app and basically, they told me how not to get scammed. The only thing cash app did was request a refund I also contacted my bank ( XXXX ) and they told me to take it up through cash app. I had everything they needed the cash tag, his name, his phone number, and what he looks like, and they still did nothing.
|
| 11/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
On Thursday ( XX/XX/22 ) I attempt to take out {$260.00} from an ATM located in the XXXX XXXX ( XXXX, IL XXXX ). I was charged the following fees and money deducted from balance but the ATM did not dispense money.
Amount - {$260.00} Fee from Cash App - {$2.00} Fee from ATM Owner - {$15.00} Total - {$270.00} Note : I tried take a lesser amount ( {$210.00} and {$160.00} ) and the transactions was decline and that is when I realized I was charge but did not get money.
This is my first time ever having an ATM not give me my money. When this happen I was mad and ended up going home.
|
| 10/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I got scammed for {$300.00} ( was not autherized ) on XX/XX/XXXXXXXX XXXX XXXXXXXXXXXX XXXX through my Cashapp. Contacted support through chat many times ( which is extremely difficult, look at the time stamps of the screen shots ). I called them after a few failed attempts though the chat bubble, explained that {$300.00} with XXXX XXXX XXXX is fraud and I need it investigated/refunded. Girl on the phone sounded legit and gave me case # XXXX. But I looked today and it says refund declined ... {$300.00} really isnt quite my worry as much as holding Cashapp responsible at this point.
|
| 09/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
Yes on XX/XX/XXXX I had an unauthorized transaction of {$40.00} on XX/XX/XXXX another unauthorized for XXXX and then on XX/XX/XXXX I had an unauthorized transaction for {$180.00} through cash app these people got a hold of my phone and sent themselves the money I have XXXX couple doing it on my XXXX camera but yet cash app is telling me that I did this and I authorized it which I didn't it's not fair knowing that I have proof that I didn't do it but yet they're investigation says I authorized it I didn't I am out {$240.00} right now and that's my daughter 's money I'm a XXXX parent
|
| 09/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I had 3 fradulant transactions taken out of my cash app account on XX/XX/XXXX. In the amount of XXXX. I contacted cash app on that same day. They opened an investigation. I have contacted them weekly I was told they have 45 days to refund me. I waited patiently. When the 46 day came I got an email stating they see no error on my account. Cash app is a prepaid card that should never go in a negative status and due to this company XXXX XXXX coming into my account just making back to back withdrawals now my account is. This has been very nerve wracking and cash app has been no help.
|
| 06/26/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Cash App has taken {$990.00}. from me. On XX/XX/XXXX I reported the unauthorized transactions and they closed my ticket. I reached out again today as another {$790.00} WAS ILLEGALLY WITHDRAWN FROM MY ACCOUNT AGAIN. They do absolutely nothing to help, they do not protect their customers, they are aware of the issue and neglected to help now I am missing another {$790.00}.
On XX/XX/26 at XXXX I reached out to their support team in the app and described the issue. I haven't even gotten a response since. I want to sue them for the {$990.00} they illegally cashed out from my account.
|
| 05/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash app closed my account permanently in XX/XX/22 without explanation at the time of closing I had {$760.00}. Cash app refuses to release my money and have been extremely evasive the phone number is bogus because no human ever answers of call back. I have reached out to 3 different people in administration via XXXX and im still waiting for an answer.
Ive reached out via cash app support in the app only to realize its a cashbot a robot I even asked for an arbitration via XXXX no response I am tired of begging for my own money and at this point I see the entire situation as theft.
|
| 04/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
My mother passed away XX/XX/XXXX. My manager collected donations and sent me {$55.00} to cashapp # XXXX on XX/XX/XXXX. That was an old cash app account that the telephone number on file I no longer have access to.
Since XX/XX/XXXX I have verified all information cash app requests and still will not let me gain access to the account. The only thing they haven't asked me for was my ID, birth certificate, or social security card which I have offered many of times. They also refuse to reverse the payment back to my manager. They are stealing and is ridiculous I have to go this route
|
| 12/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Square merchant services ; XXXX XXXX XXXX XXXX was closed on XX/XX/2022 for non compliance activities which were not clear to me. Funds in excess of {$1800.00} was held up in my account and was supposed to be held between XXXX days. On XX/XX/XXXX, an aggrieved customer disputed a transaction of {$740.00} which after submitting documents to support the transaction, it was ruled in my favor by the disputing bank. After this clear satisfaction, I have asked Square to release this funds as there is no justification for a continuing hold unless there are trying to trade with my money.
|
| 05/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Almost 5 months ago, I had a {$1000.00} purchase order paid via Square XXXX for my small business. My account was flagged for fraudulent activity, without any explanation for why it was considered fraudulent, and they froze my funds and account. I have called, emailed, tried everything possible to talk with customer service to have my funds unfrozen so I can deposit my funds, to no avail. No one has been the least bit helpful, and for a small business owner to not have to access to funds, it is crippling. I need the {$1000.00} very badly and need these funds to be unfrozen asap.
|
| 03/24/2023 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
emotional distress, embarrassment, ridicule, loss of reputation and humiliationXXXX XXXX ss XXXX Right of Rescission never was notified Ask for verification of debt never notified 15 U.S.C 1611 violations 15 U.S.C 1692 violations 15 U.S.C 1681 violations Never told the contract Proof in attachment I wish to use my right to rescission to rescind the fraudulent contract " Litigation- I never been supplied proof of the Alleged Debt therefore exists ''. I ask to provide me with the fraudulent transaction contract and outline the Alleged Debt and/Or amounts Cash app violated the XXXX
|
| 02/26/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
Cash App financial has held my money through a hotel hold. After my hotel stay, the financial app instructed me to furnish a final bill to show that their was a XXXX balance, and therefore can release my funds. I did that, and the hotel confirmed funds have been released. Then the financial app told me I had to wait within 14 days for funds to be released. It has been 16 days and yet they still refuse to release my funds. Ive exhausted all means in trying to retrieve my funds.Their customer service are unprofessional and discourteous. Thank you for your attention in this matter.
|
| 03/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
At dawn on Saturday I began to receive notifications of charges in my cash app account by XXXX reaching a total of approximately 800 usd when I realize it, I quickly cancel my card the next day I contact XXXX and they assure me that the payments They didn't make it because they don't have a record in their system, contact the cash app and they only return approximately 150 usd of the 800 collected and they still haven't given me the rest because they need to continue investigating, however I don't authorize those conros cash app says it was XXXX and XXXX tells me it was cash app
|
| 11/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I don't mind using the name of my account which is 'XXXX XXXX ' otherwise how would they know that it's my account? Cashapp cancelled my account several weeks ago and none of my many emails to customer service yielded any reasons as to why. All they could say was some 'investigation ' was doing on. I'm convinced that these people don't know what they are doing or can not admit when they are wrong. My account is close to XXXX years old and I haven't done anything to warrant cancellation. My use of this account has not change. It looks like they're hoping that I will 'get lost '.
|
| 11/28/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
SquareXXXX XXXX XXXX is holding money from a direct deposit return for employees payroll and the grounds that I owe XXXX. I have contacted them for months now. Have found the charge by them for the amount above on the date of XX/XX/2022 and sent the at their request proof of this transaction. After all of this has been done they still have no word on a resolution of the problem and continue to not be able to put me in contact with any party I have asked to speak to. I have asked for contact from a supervisor as well as the legal department and have not heard anything else back.
|
| 11/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX cash app processed a transaction in the amount of {$75.00} as an ATM withdrawal and charged me a XXXX ATM fee. This transaction was done at XXXX which is a store. The charge was {$70.00}. The merchant charged me XXXX dollars to use my debit card but then cash app turns around and processes the transaction as an ATM transaction when it was not according to cash app. The transaction was a ATM withdrawal at XXXX XXXX which it was not. Ive provided them the receipt and I have attached it here. I need a phone call from the company not emails and I need my XXXX back.
|
| 10/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
XXXX Direct deposit failed in the amount of {$720.00}. No answers from Cash App. XX/XX/, double charge for a purchase of {$33.00}. no action or answer from Cash AppXXXX, was told I had insufficient funds and got declined. Money in the amount of {$24.00} was still taken out of my account. No response and no explanation given. No refund of any kind. These are just a few of the problems I have had with this institution. I am hoping that this will help someone so that they do not loose money with this institution. They are constantly withholding money and never giving any answers.
|
| 09/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XXXX XXXX, 2023 I received an email from cash app specialty team telling me they could not provide any further details into my account and was closing my account. Reason was they had provided an answer or had been more than 3 days which was a lie. I have contacted them everyday and kept records of all communications. The case number specialty team provided is tots different XXXX from what support threw the app gave me. Ive let both know. Ive demanded my money threw app threw email and Ive mailed certified letter as well. I enclosed a screen shot where my identity was verified.
|
| 12/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Cashapp routinely allows for charges ( which I previously successfully disputed ) to continue to be processed. The dispute process is lengthy and they have previously dropped the ball with their own timeframes and deadlines.
Recently, they allowed for a previously cancelled transaction to post leaving me with a negative XXXX dollar balance ( - {$100.00}! I was in need of money at the time and only discover this negative balance after I was sent {$20.00} that I could not access as a result of this overdraft. This left me stranded without money to purchase had an drive home!!!
|
| 10/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
Hello, we are sorry to contact you in this way. I contacted you via email but received no valid reply or no response at all. I found out that the account has been deactivated and bank transfers have been suspended for XXXX. I have completed the cooperation with the information request. Your promise to your clients is that you will review accounts within 1-2 business days and release funds within 90 days. Deadline XXXX Why havent I been reviewed or proactively contacted by email so far? Have my unfrozen funds been unfrozen? You delayed the review until now. what is the reason?
|
| 08/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022, I contacted Cash app, also XXXX XXXX, about a fraudulent transaction that was made in the amount of {$100.00} to XXXX. It was a payment I made for a product I never received. Cash App, also XXXX XXXX, refused to investigate it, stating that the payment was automatic and could not be reversed. However, pursuant to Federal Deposit Insurance Act, my account is insured {$250000.00}, per depositor, per insured bank, for each account ownership covered. Cash App, also XXXX XXXX, have denied me the right to investigate fraud related to my account according to the FDIC.
|
| 02/17/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I processed a payment from a client on the Square App on XX/XX/22 and was instructed to verify my banking and business information. My information was verified but a few days later I received an email stating that my account has been deactivated and my funds are being held. There has been no explanation as to why my funds are being held and when I tried to call to inquire I was blocked from any management. On a recorded line I was told that every upper manager or supervisor refused to take my call. I was coerced into giving personal information just for them to steal from me.
|
| 10/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Back after my last transaction on XX/XX/ with Square, this company closed my account without providing a reason. There has been a balance of {$59.00} sitting in the account since then and I was told my funds would be sent to me 6 months after the account was closed and it is now over 6 months and I have not had the funds sent to me. I went into the account to try to withdraw the funds and they have blocked my ability to do so. They have not responded to repeated requests as to why I can not access the funds and I have exhausted all options for a resolution with this company.
|
| 04/05/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
I filed a dispute with cash app for ATM withdrawals that I did not authorize .I told them the person that did them and that they did not have my permission nor did I ever give my pin number out .The way my Son/grandson got my pin was I used my son 's birthday and birth year but I have changed that now.the transaction I'm talking about is for {$260.00} in XXXX XXXX, I live an hour and half from there and did not authorize this transaction .I 'm sure the other 4 will be denied also and I'm just wondering why or how when I'm a victim here.They said denied with no reason at all.
|
| 12/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have over XXXX in my CashApp and I dont have the old phone or email I had when I made the account so I have no way to verify the log in but I have proof of identification I have state ID card past bills and I know the password to the account I just cant get past the verification I have tried to call multiple times theres no way for me to sign in or get the funds from my account and I need to access my money. I have XXXX XXXX proof to verify who I am just not an old phone and they basically said I cant have my money that I know is there. Thank you, I just really need help.
|
| 04/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
I placed an order on XXXX for {$1100.00} on XX/XX/XXXX. I then returned the product, and it was confirmed by XXXX that the refund was sent on XX/XX/XXXX. The payment of choice was Cash App, which has been telling me for weeks that XXXX never sent their company the funds for the return. I got an email reply from XXXX on XX/XX/XXXX with a credit memo attachment of the refund being processed on their system on XX/XX/XXXX. Cash app since has not responded to my emails after XXXX attempts. I am now out {$1100.00} because XXXX and Cash App will not take ownership of the situation.
|
| 10/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
SQUARE HAS HELD OVER {$30000.00} IN REVENUE HOSTAGE, TWO SEPARATE TIMES FOR ABSOLUTELY NO REASON OTHER THAN THE FACT THAT THEY SEEM TO BE FUNDING LOANS WITH STOLEN MONEY FROM AMERICAN BUSINESSES. NO CUSTOMER SERVICE IS PROVIDED, THEY DEACTIVATE YOUR ACCOUNT WHILE THEY HOLD YOUR REVENUE HOSTAGE AND THEREFORE NO PHONE CALLS ARE ACCEPTED AND THEIR EMAILS ARE GENERIC STATING THAT THEY ARE NOT OFFERING ANYMORE INFORMATION BECAUSE THIS IS A FINAL DECISION. THEY CLAIM MAYBE YOU WILL GET YOUR MONEY BACK AFTER 90 DAYS BUT MOST COMPANIES REPORT THAT THEY NEVER RETURN THE STOLEN MONEY
|
| 08/11/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
recieved an email with the following text " XXXX sent you an invoice for {$780.00} Overdue since XX/XX/2023 We are happy to report that your order has been received and is being processed. The amount has been debited from your source account, If you got any queries regarding your purchase please inform our customer executives at the given number '' from XXXX XXXX on XX/XX/XXXX. It also provided a phone number XXXX ( XXXX ) XXXX and this is the link to the webpage of the email : XXXX XXXX XXXX I do not have any business with this company so it is definitely not a real issue.
|
| 08/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
my tenant ' XXXX app wasnot working and he had to send me money through cash app on XX/XX/XXXX.
cash app system doesn't allow me to link my bank acct after many correct tries inorder to transfer it for free in XXXX days. but they do allow bank atm card which in this case you can only choose instant transfer for {$22.00} fee.
i tried to ask for help with no result, they are blaming my bank, but i do this often with XXXX with no problem at all.
i need to get my money back and i dont want to pay any fee according to their own rule. i dont know what else to do.
please help
|
| 11/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
To whom it may concern, I, XXXX XXXX of the XXXX family am writing you today as an aggrieved man. I filed a complaint with CASH APP XX/XX/22 regarding my lost or stolen debit card. There were unauthorized transactions made using the card without my consent and or knowledge. CASH APP cancelled the debit card and sent me out a new one.
However, my CASH APP account is now over drawn because CASH APP denied my claim. I demand that these unauthorized transactions be reinvestigated, and my claim be accepted. As a customer of CASH APP, I am disappointed in the shameful Behavior.
|
| 08/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I was sent {$100.00} on Tuesday evening, around XXXX. XXXX, using the service CashApp. The money was to an account I had created in the past. CashApp has not allowed me to recover this account, which was made in my name using my information. I have spoken on the phone with them and used their support line multiple times, only to be told they can not give me access to my account for security purposes. I have offered to provide any amount of added information needed, but they do not care to ask. The company has essentially left me in the dark with the same automated response.
|
| 06/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
my cash app was closed all of a sudden with money in it and it said for violation of terms i did nothing but deposit money from my card to cash app and from cash app to my card i was given no real reason nobody could assist me with this situation i was told there was nothing they can do or no way i could speak with any one and i still have no answer or reason to y my account was closed i have been a customer for a long time and never had a problem i ordered a new card i paid for and was told i wont be able to use it and can't get a refund or a reason y my account is closed
|
| 06/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
The company Square sends me an email daily saying that a payment of {XXXX} did not go through and I need to pay them. They are sending the email to XXXX. They say it is for an electric company called XXXX XXXX in XXXX, Iowa. This has been going on Since XX/XX/2022. I have responded to the email with cease and desist. I have called XXXX XXXX and he said he didnt know how to stop the collection activity. I have called Square and they said they could not stop it and that XXXX XXXX would have to do it. They are violating FDCPA law. I am tired of the harassment. Please help me.
|
| 05/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Afterpay declined the transaction and when asked about it, this is what they said " In order to shop in-store using the Afterpay Card, upon set-up, customers may be required to undergo eligibility checks.
Afterpay takes a number of factors into consideration when deciding on whether we can offer you the Afterpay Card. These factors include how long youve been a customer for, your repayment and credit history, as well as ID verification status.
As we have not been able to successfully complete these checks, you are unable to shop in-store. '' Very vague and not helpful.
|
| 12/15/2022 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I accidently sent payment my mistake bit immediately i tried to cancel payment and then requested a refund from the recipients with no response furthermore i contacted the institution cashapp and they told me that they would not replace my funds basically that it was my. XXXX and that they would not replace my funds.
The funds that need to be replaced are to XXXX XXXX for {$330.00}. In XXXX 2022 and payment to XXXX XXXX for {$330.00} on XXXX 2022. I also had sent payment to XXXX XXXX at the same time bit he responded to my refund request and returned my money. Thank you
|
| 11/26/2023 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
On XX/XX/2023 I requested that Afterpay move my due date from XX/XX/XXXX to XX/XX/2023. I sent at least 10 requests. Reps asked me for order number and then never responded after that.
XX/XX/XXXX XXXX I got no response. XX/XX/XXXX they tried to go in my account.
I blocked it because I already requested a date change. I reached out to them. No response.
I contacted them through complaints and a ticket number was created.
Now they have blocked my account saying I can no longer shop. Saying they will add late fees.
I'm not paying late fees because of their negligence.
|
| 10/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
Older American, Servicemember |
|
My renter at XXXX XXXX XXXX, in XXXX, Illinois XXXX requested to send his rent through CashApp. I agreed and told him my CashApp login name, XXXX XXXX, with which he deposited {$700.00} in my Cash App account. I opened my CashApp app and tried to login and transfer to my bank account. When I failed to get in they sent me to biometric id of which I complied. The biometric feature failed. It could not identify me. So now, a month in and still no money. I see this as theft and if it can not be resolved I intend to go to the Texas Attorney General, the FCC, FTA, and others.
|
| 12/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My identity was stolen and someone accessed my cash app and withdrew all my money. I am currently going through medical issues that requires that money for treatment, I gave them my police report showing identity theft, I hadnt been able to access my cash app for weeks, they had to gain access for me, the account used to cash out my money is not connected to me at all and no benefit to me.. They also took longer than the 10 days it states in their terms of agreement without providing any info or provisional credits. They can speak to the bank and see its not my account.
|
| 06/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I have discovered that my cash app account was closed for no reason on XX/XX/2022. I have contacted customer support on that day and was told an appropriate team will contact me via email on how to resolve the issue I am experiencing. I have not received any communication back since then and no ETA on the email was provided. I tried opening up a new account but it appears I was locked/blocked. I am trying to get answers and to resolve any misunderstanding that might have occurred. I cant get any representative to assist me on the problem and frustration bestowed on me.
|
| 03/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
Servicemember |
|
My name is XXXX XXXX, My fiance is XXXX XXXX. We had a direct deposit tax return from the U.S. Treasurer in the amount of {$6300.00} into our Cashapp account # XXXX. We have verified we are the account holders. I am the primary. Cashapp will not grant access to our funds nor transfer our money to a new account that they directed us to create. They stole our whole tax return and will not give us our money. The cashtag on our account is $ XXXX The email linked to the account is XXXX The phone # that was linked to that account was XXXX The zipcode on that account is XXXX
|
| 09/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I have been victim of identity theft over two years ago and am still having new accounts opened with my stolen personal information.
The company CashApp has continually sent me debit cards for new accounts that have been opened in my name. I have received nearly 10 different cards with my information on them. Their customer support and fraud team is disappointing to say the least when it comes to providing help to close these accounts.
I am asking for your support in getting this company to cease allowing anyone to open accounts using any of my personal information.
|
| 08/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On or about XXXX XXXX I used my cash app card to pay a {$25.00} pet fee at a hotel. I signed the slip stating {$25.00}. This was not a hold for incidentals.
The next day the hotel changed the charge to {$170.00}. The next day they changed it to {$250.00}. They then submitted for payment for {$300.00}. I did not authorize this nor is there a reason for this.
I immediately told Cash App not to pay this but they paid it. In XXXX I filed an official complaint. It is now XXXX XXXX and I'm still waiting for my {$270.00}. Cash App continues to say they are investigating.
|
| 05/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I discovered a atm withdrawal on XX/XX/2023 from my cash app account in the amount of {$87.00} I immediately began to look for my cash card and couldn't find it anywhere so I reported that the transaction was not authorized I believed that when doing this they had deactivated the card cause I was prompted that it was required when reporting card as stolen. Then around XXXX pm on XX/XX/2023 I received another notification of a withdrawal in the amount of {$47.00} I have cancelled the card now successfully but I can't seem to report the transaction through cash app now
|
| 02/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I had XXXX of small charges taken out of my cashapp cash card between the months of XX/XX/2022 to XX/XX/2022 while I was dealing with a personal matter and didn't have access to my cashapp acct. I have sent multiple emails to the merchant to get a refund with no response. I then went to try to do the chargeback with cashapp and they keep denieing it saying I made the charges any other bank would of flagged my card when so many charges to the same merchant for smaller amounts but not cashapp they kept letting the charges go through and refuse to give me back my money.
|
| 08/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Cash app does NOT provide any support to its platform users and allows scams to happen even after they are reported. They do not help protect against fraud and only leave it up to the person who committed the fraud to issue refunds. They were contacted several times between XX/XX/XXXX through the XXXX and would not provide support about this issue and just deny you support and hand up on you. This is serious unfair trade practices and must be stopped. Cash App puts you with an advocate who just tells you its your own fault and that they cant help its platform users.
|
| 07/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Square inc is the company my small business uses to process customers monthly payments. Square took roughly {$8500.00} from a client 's account on XXXX, XXXX. I kept charging the client because I didn't think the payment cleared. Square has the money and I have to come up with {$8500.00} that I do not have.
I finally got a hold of someone at Square and they said it was from a dispute in XXXX. The account they put the money in I do not recognize. I bought the business from someone else. They said the accounts are linked. They need to put the money back immediately.
|
| 07/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Hello I've been waiting for my economic Impact payment for two years now. XX/XX/2022 i contacted Consumer Financial Protection Bureau to resolce this issue with my deposit being returned to the originater. I still haven't received my federal tax return and im experiencing a hardship with financially stability. The amount of my failed deposit is XXXX i believe it's because the address associated with the tax return i filed was XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX My current and updated address i currently live is XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX
|
| 08/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was involved in a romance scam back in 2019 and met scammer via XXXX. Lost over XXXX using XXXX and cash app. I sent proof and supporting documents to XXXX and cash app through states attorney general and XXXX gave me my money back but cash app kept on giving me the run around and kept on telling me my bank was the one to talk to not them. Cash app refuses to give anyone back their money even if they send proof and will never refund anyone their money back which is a lying option they give you. They already push the money through by the time they get back to you.
|
| 06/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I opened a square account and used my prepaid debit card to make a payment to myself to deposit into my primary checking. Square decided to request for all my personal info, such as access to my bank accounts, license, business info and much more. They also suspended my account and said they will hold my money up to 90 days. I told them that I want to close my account and get my {$750.00} refunded to me, but they refused to refund me and they refused to close my account. The rep told me that they cant help me unless I submit all the documentation theyre requesting.
|
| 10/05/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I am XXXX XXXX, XXXX of XXXX XXXX XXXX XXXX XXXX. I sell Flavored sweet teas and flavored lemonades ; freshly made. I attend events, fairs & festivals, etc. I took payments from customers on XX/XX/2023 using my Square reader and now Square is telling me my account has been deactivated for NO REASON at all and they will not release my funds to me {$100.00} minus fees which is {$100.00} that is due to me. What is going on! I need my money and the reason WHY my account has been deactivated with no explanation and I did not violate any policies.
Thank you, XXXX XXXX
|
| 04/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My {$4900.00} in CashApp has been stolen by CashApp. I filed a complaint against CashApp with FDIC and yesterday FDIC responded that my {$4900.00} are held by a Financial Institution called Block Inc and that I should approach CFPB to recover my funds from Block Inc. My FDIC Case # is XXXX. Cash App is not providing the email of XX/XX/2023, which they are alleging to have sent me. Ask Cash App to send me the alleged email of XX/XX/2023, via CFPB This complaint has new information. Do not close this complaint as Duplicate. My phone # is XXXX.
Sincerely, XXXX XXXX
|
| 05/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/XXXX I contacted cash app support about a dispute I filed XX/XX/XXXX for an update on the dispute while after the dispute my cash card was deactivated off my account without any one asking or me saying I wanted another card I had to pay XXXX $ for this cash card and I was hung up on by a representative at XXXX after calling about this problem the representative told me not to be mad on the phone and I stated I can be as mad as I wanted because my account with my money on it is being jeopardized and I was hung up on and no longer received a call from cash app
|
| 03/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My father passed and my siblings and sold the house. My share of the proceeds from the house were wired to me to my cash app account. Cash App declined the transaction. They have yet to actually return the wire transfer to the sending bank. They have given me no answers and will not help. I have asked for the federal transfer number and the only said it will be returned in 48 hours this time has passed. The transaction is {$10000.00} and cash app seems to be keeping the money. XXXX XXXX of XXXX XXXXXXXX Indiana said the transaction completed and was not declined.
|
| 03/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had a debit card with " Cash App, '' who holds a balance in an app on my phone. The card draws funds from that balance. If any problem occurs, you can chat with a robot. If you get frustrated with the robot, who recommends articles that can't help you, they transfer you to someone who does not speak english, and who attempts to delay, frustrate, and deny any assistance.
You can not call anyone, they always say that you will get an email to solve your problem later. The emails are form letters that never help you or even try to understand what your problem is.
|
| 10/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I had my whole bag stolen from me while I was at the gym I was not in possession of anything. There are chargers to my cash app that I did not authorize and Cash app is telling me that I authorized. I got into a car accident a while ago and I have trouble remembering passwords in my notes app in the phone I have my passwords and pins logged and saved in the app. so possibly the transactions could have went through with such passwords. I reported it when it happened but yet Im being faulted and have yet so see the money I am missing. Everything was taken from me.
|
| 08/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Cashapp won't give me access to my account or funds. I was expecting a {$15000.00} deposit into my cashapp on XX/XX/2023. When I went to check my cashapp was logged out and I couldn't login. I need to see my XXXX statement of all incoming and outgoing transactions. And I need to know if the {$15000.00} deposit is in my account and I would like access to my funds immediately. Cashapp is violating many federal laws by withholding all this information from me. It's my account and I need to know what's going on thankyou. XXXX XXXXXXXX email linked to cashapp : XXXX.
|
| 04/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
My {$4900.00} in CashApp has been stolen by CashApp. I filed a complaint against CashApp with FDIC and yesterday FDIC responded that my {$4900.00} are held by a Financial Institution called Block Inc and that I should approach CFPB to recover my funds from Block Inc. My FDIC Case # is XXXX. Cash App is not providing the email of XX/XX/2023, which they are alleging to have sent me. Ask Cash App to send me the alleged email of XX/XX/2023, via CFPB This complaint has new information. Do not close this complaint as Duplicate. My phone # is XXXX. Sincerely, XXXX XXXX
|
| 03/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
|
- Problem with customer service
|
|
Web |
|
|
I have. Not received service from one company and I like my refund and I requested cancelation with the company and contacted cash app filled a.dispute since the merchant wont respond to me and the second transaction is item that was meant to be shipped I never received and I canceled with merchant but somehow was retrieved by someone and it wasnt me I was checking the tracking number and showed was delivered but I. Ever got the package and been trying to get my money back and cash app refused both of my dispute with no explanation and any evidence of the denial
|
| 02/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XXXX = XXXX, funds, money ( s ), currency.
Not Enough Cash = To have not enough cash to cover the cost of a transaction using the Cash Card.
Canceled = A posted, acknowledged and or accepted transaction that was canceled by the merchant or consumer using the method necessary to cancel a transaction of sale.
I did not have enough cash in my account to complete the transaction ( s ). Despite what the merchant displayed the price to be and charged another to me. Did the account have enough cash to cover the purchase the merchant displayed to the company Cashapp?
|
| 02/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
On XX/XX/XXXX I received an unsolicited Cash App card in the mail. This card is drawn on XXXX XXXX out of Ohio. After trying to reach both XXXX XXXX and Cash App, with no success, I opened a complaint with XXXX. I received a response from Square Inc on XX/XX/XXXX telling me the they permanently disabled the Cash App account and Cash Card associated with my personal information.
Almost a year later, on XX/XX/XXXX, I received yet another Cash App card in the mail that I did not request. I was under the impression they had flagged my information to prevent this.
|
| 03/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Someone fraudulently purchased Bitcoin and withdrew it on my account on two separate occasions/transactions. XX/XX/2023 at XXXX XXXX and amount of XXXX XXXX ( {$100.00} ) was purchased then withdrew to an external wallet. XX/XX/2023 at XXXX XXXX an amount of XXXX XXXX ( {$400.00} ) was also purchased and withdrawn. I didn't authorize nor did I make these purchases. I was in the hospital and was having XXXX at the time of them and I had no knowledge of it happening. I asked cash app for a investigation and for my money to be returned and they denied my claim!
|
| 05/11/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
|
|
On XX/XX/XXXX, and XX/XX/XXXX, I made two separate purchases using my CashApp card on XXXX plus for delivery from store. The money, {$96.00} and {$69.00} was taken out the time of purchase. Yesterday it was taken out again. When I contacted Cash App about being charged twice, they said the money was never originally taken out. Which it was on those dates it was never pending. cash app omitted that there was a glitch in the system and that they had updated the payments to reflect and everything was right with my account which it is not. Im out almost {$170.00}.
|
| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/XXXX at XXXX I did a manual translation for {$450.00} and another manual transaction for {$110.00} at XXXX. I did these transactions manually as the customers entered the card information not me. All my transactions are legit not theft, fraud or money laundering. They have yet to give me a reason for closing my account after I asked twice and they are also saying they wont give my money until XXXX days after XX/XX/XXXX. Why is square holding my money this long? Why did you guys close my account? Im so confused Ive been using square for about XXXX years.
|
| 02/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
My name is XXXX XXXX and I am a XXXX XXXX XXXX at XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. I started working at XXXX in XX/XX/2021. I, like my co-workers in the XXXX, use the square app for payment. Square.com has held my funds for the last 4 months citing a new " policy '' that they hold payments for new customers for 90-120 days.
I need to pay booth rental, buy products as well as pay housing rent, food, etc. I have over 10k in that account and whenever I try to transfer the money to my bank account it gets denied. I need help as soon as possible.
|
| 06/05/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Goodmorning, I am XXXX XXXX, on XXXX XXXX my belongings were stolen from my vehicle. I locked all my cards I had just added XXXX on my cash app card to pay my bill which is due today. I have already filed a complaint/ dispute & I was told I had to wait up to 45 days. I am writing this because they were rude & stop responding to my emails. I have filed multiple disputes because it was more than 1 but I had to wait until it got done pending on my account. I need this to be resolved ASAP because my money is gone and they cant tell me how or why. I need answers
|
| 05/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with balance transfer
|
|
Web |
|
|
On XX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX I had {$25.00} in cash that the XXXX had converted into a prepaid card ( without my permission ). Well I tried to direct deposit my balance to my CashApp account not knowing that cashapp has to have a direct deposit form filled out by the prepaid card provider, or maybe the XXXX? Either way I sent it and have not received my balance in cashapp and the prepaid card balance is empty {$0.00}. My question is, will i or can I get my {$25.00} back?
Thank you for your time I hope we can get my issue resolved soon.
|
| 11/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
On XXXX, I received a card from a company called CashApp. I never signed up for this card and called their customer service to cancel the account. They told me that I can not cancel this card, as it can only be cancelled with their APP or with a link that they would email me. I was not comfortable with doing any such transaction with a bank that refused to let me talk to a fraud department or provide me with a physical address to mail my complaint.
XXXX I mailed them a written request to cancel this and all cards/accounts opened under my name and address.
|
| 09/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2022, I was forced to send {$600.00} on cash app to cash app name $ XXXX ( XXXX ). I was held against my will and had to reach out to get the money from others on cash app. The police were called and he was arrested. Additionally, he stole my car keys.
My cash app name is $ XXXX ( XXXX XXXX XXXX XXXX my name that is listed there.
I have the police report number which I've offered to provide to cash app. They have been unwilling to assist ; however, I do not believe he should keep my money after it was forcefully taken during the act of a crime.
|
| 10/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with overdraft
- Overdraft charges
|
|
Web |
|
|
XX/XX/XXXX, wow I check my cashapp account to find that my account was {$150.00} over drawn. I had about {$6.00} in my account before but I could not find the reason as to why my account was over drawn. I call customer service they said we will escalate, the message I received back was call merchant dispute called. But again I dont know who the merchant is how much they are taking is this a scam etc. I have called them email them because my check goes into my account and I love paycheck to paycheck. If I owe it fine but tell me what I owe and why I owe it.
|
| 08/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/2021, {$2000.00} was taken out of my account from $ XXXX On XX/XX/2021, {$3000.00} was taken out of my account from $ XXXX On XX/XX/2021, {$800.00} was taken out of my account from $ XXXX On XX/XX/2021, {$1000.00} was taken out of my account from a $ XXXX using Cashapp and I contacted them letting them know that I didn't authorize these transactions. They told me that it was nothing that they could do. I was scammed I filed a complaint and disputed it with my bank but my bank couldn't retrieve my funds. They didn't put the funds back onto my card.
|
| 02/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My cash app account was locked. I was sent this after only changing my debit card information : We temporarily locked your account to protect you from possible fraudulent activity, and we are reviewing it now.
You can still view your balance and investments, but you won't be able to send or spend money.
You will receive a notification within 24-48 hours confirming we completed our investigation and unlocked your account. You will then be able to log in and resume using your account.
My direct deposit goes to this account and I have money on it now.
|
| 06/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
Cash app closed my saying that I violated my account but I havent used my account since XXXX XXXX then when I try to ask them how I violated the terms I get no response or they are being rude hanging up on me but nobody has given me the exact reason to why my account was closed and I have used that account since XX/XX/2021 I used that to pay my bills and everything and there is no explanation as to why they shut my account and also my daughters account which was connected to my account I have never misused my account because I need it for important things
|
| 01/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
Cashapp has a check cashing feature. The feature was absent on my instance of the app.
I contacted support to inquire about why I didn't have the ability to cash checks. They denied me access to the service and refused to give me any explanation as of why. They only said it is not overridable. I suspect they are discriminating against me, so I would like an explanation as to why other users are able to cash checks on cashapp but I am forbidden.
Also, their fees are obscene and I suspect they are cheating me on my daily buys by using bogus price quotes.
|
| 07/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I filed for fraud when I realized my direct deposit was transfered in XXXX XXXX they don't have a direct customer service number or representative only a advocate online chat. I have had many other fraudulent purchases and transfers since and was not aware of them or contacted when it was noted. I triedcntacting cash app may times and got a lot of run around and waiting with no end resolution. Not once was I properly contacted by cash app and as my money has been in the hands of a FDIC insured company I feel as such standards should be used in accordance.
|
| 12/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
Cash app closed my account without any reason or explanation why. Since my account has been closed for 2 months with cash app not responding with why I'm not able to withdraw my money. The account is closed but they allow me to receive money but can not withdraw my money. I received a copy text that I will receive information about my account but I get the same results nothing am still not able to withdraw. I have also filled with the XXXX and cash app has not reached out to me regarding my money and still can not withdraw.
Thank you for your time XXXX
|
| 11/24/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
I used AfterPay to pay for a product I purchased on XXXX XXXX website. The item was never delivered to me. AfterPay still required me to pay every single payment for an item I never received and was never refunded for. I contacted AfterPay on XX/XX/22 and continued to speak with them via email through XX/XX/22. In the end I was forced to pay the entire {$60.00} for a product I ordered on XX/XX/22 but never received. Both XXXX XXXX and After Pay recognized that my order never arrived and was never even delivered to my apartment, but refused to refund me.
|
| 02/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Refusal to cancel 3 fraudulent transactions and refusal to refund them as well. Its been almost 3 months still not resolved and communication isnt being kept by the company. And a refund from 3 months ago still hasnt been resolved four a charge where the services were never provided for a prepaid service. Ive filed numerous disputes with the company and have only been told that the dispute was expedited to a team you better handle it and then never hear back. I have also advised them of their legal responsibility and they immediately refused my dispute.
|
| 10/05/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Cash app terminated my cash card for no reason and wont tell me why? Cash app is P2P send and receive service so what is the point offering a debit card to use to make purchases when they terminate my card out of the blue without warning and no explanation. Cash app is payment service but they limit their service on my account and dont offer option to appeal my case. Cash app even offer to buy bitcoin and option to send bitcoin to external wallet but targeted me by making it hard to send bitcoin if they offer the option to send bitcoins out of cash app
|
| 08/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2023, I cash app XXXX XXXX the amount of {$220.00} by error so XXXX XXXX never accepted my cash app. I requested a refund from cash app since XXXX XXXX never accepted my cash app and Cash app told me my refund is declined. It appears that XXXX XXXX cash app was compromised causing her to owe Cash app. This has nothing to do me and I am requested a full refund of {$220.00}. It appears that Cash app is trying to collect my funds for a debt that I do not owe. I use this app all the time and I am very disappointed and will stop using this service.
|
| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2023 : I received a Cash App from my sister on XXXX. Previously I would have the option to XXXX out, and my default transfer is 1-3 days without a fee. Last night the options had been changed even though my default was 1-3 days. I was charged a fee of {$1.00}. My history shows I use this P2P service and accept the delays to avoid fees. Cash App is my least preferred P2P as their settings can be confusing for users and predatory.
I have been in touch with Cash App and was unsuccessful in getting the agent and advocates to reverse the transaction.
|
| 01/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
CashApp continues to be a problem. I stayed at a hotel on XX/XX/2023. I checked out on XX/XX/2023. The hotel XXXX my total charges on that day. I have a XXXX balance. I used my CashApp card for incidentals only. There were no charges to be applied as incidentals and my XXXX was closed as such. The payment methods used for my room have deducted as expected. However, despite providing Cashapp with documentation from the hotel, they refuse to release my funds, pointing blame at the hotel. The hotel provided information as evidence my bill is reconciled.
|
| 10/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I am reaching out with regards to CashApp. I was defrauded on XX/XX/XXXX of {$4000.00}. Cashapp stated that they will investigate the issue and see what can be done.
They refused to go after or prosecute the people who took my money and stated that I gave the defrauders access to my account based on my transaction history, when I clearly let them know that this was not the case.
That was their resolution. They immediately closed the case after that without trying to help me recover the funds that were stolen.
The ticket number with Cashapp was XXXX
|
| 05/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
My friend sent me money by mistake and reported the transaction immediately and requested a refund. Cash App will not refund his money because my account was overdrawn. They have XXXX places that show misleading information. Please see my attachments. All were screened shot from within their application. I have reported and requested the refund several times via all of their required methods. It is extremely misleading and I believe intentional for them to state they dont accept money not intended for me but then state in their fine print that they do.
|
| 11/16/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I contacted cash app and told them I needed a cash card and they keep telling me that they will not send me a debit card/cash card but I can only use the service by sending money and reccieving money but I cant just send money back and forth I need to retrieve my cash from the app and take my money off and on the debit card! I dont understand why they wont send me a card and when I ask what is the reason they said thats all they can tell me is I can get one maybe in the future I dont understand what that means Ive been waiting 5 months now for a card!
|
| 03/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I charged a client {$650.00} total for my services. {$150.00} upfront and {$120.00} every two weeks unit we reach the total. The client got services then disputed with cash app. They refunded {$370.00} to the client. I have all the paperwork and messages between myself and the client. I was told by cash app that anyone can just dispute and ask for a refund and they would award it without any type of investigation. How can you refund money to someone that sent money to you 5 times but claiming that they didnt try to. I just want my refund. i have proof
|
| 08/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2022 I received a text message from the bank saying I changed my password. I noticed that money was being transferred to XXXX different accounts. I didn't not receive any requests for my pin number to be used which is the normal way of sending money. So I contacted the bank Cash App to let them know immediately. There was XXXX transactions and I filed a dispute. The bank completely a investigation and the results are they are refusing my disbute. I let let the XXXX know that I do not know these people and my tax monies have just been stolen.
|
| 06/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Block Inc, formerly known as Square, allowed a fraudster to create an account using my mobile phone number without double-checking the number.
I am now getting calls from people who have been scammed, asking ME to ship the merchandise they ordered.
I am filing a complaint because Square/Block should have verified the phone number and not let scammers use any number.
Not only is it annoying and stresful to answer all these phone calls, I am also fearing my phone number will be associated with scam and automatically be blocked by automated systems.
|
| 04/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I've attached a photo of a stolen card issued by Square/Cash App that my friend living in XXXX has found on a Telegram channel ( or similar - forgot if he specified ), and asked if I could report it to Square given that a random person 's payment card information is now on the Internet randomly.
Square responded first sounding very confused, asking who's card it is and what country I'm in. They eventually told me they don't have a system to resolve this ... ( also, they assumed the cardholder 's name is my name ) The email conversation is attached.
|
| 02/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Cash app /Square disabled my card 3 weeks ago and it hasnt been fixed yet... I keep Filing complaints a d nothing is happening... I am unable to pay my bills ... Due to this I have about 5 bills that are recurring monthly and I am getting notified about late fees and stuff because of this ....
The card has been activated I have used it ... I am just tired of this ... It needs to be fixed ... If its not fixed soon ... I will be failing a federal lawsuit... They need to compensate me for my late fees and the inconvenience Pastor XXXX XXXX XXXX $ XXXX
|
| 09/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
My phone and credit cards that attached to my account was stolen and used by the Thief. they made two transaction that was not authorized on my behalf on my account .they send my money to other accounts that I cant see anymore but I Reached out to cash up multiple times they declined my dispute. Didnt really give information on why it was declined. It just says a payout and a recipient names. also, reached out to customer support with Cash App Multiple times. Customer service reps was really rude hanging up the phone wont let me talk to the manager.
|
| 07/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2022 at XXXX XXXX I made a payment via cashapp of {$20.00} for work that was done, as soon as I made the payment they shut the recipient cashapp account down. The recipient never received payment recipient is blocked & locked out of account so payment was not received. I requested my return and was denied for 14 months the sender XXXX XXXX along with recipient XXXX XXXX have been ignored, told repetitive tales, I don't have the money the recipient don't have the money and cashapp has expired the account and refuses to give me back my money.
|
| 07/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
Servicemember |
|
I have received 3 unsolicited business debit cards from SQUARE. I attempted to call them as well as contacting on XXXX, XXXX and email. I am not a customer of SQUARE so its next to impossible to speak with them as the routing options on their phone system is only for customers with customer numbers. I asked them to stop sending me debit cards in the mail but I continue to receive them and no resolution from SQUARE. This is harassment possibly identity theft. No one from SQUARE has reached out to me by phone to discuss the problem or offer resolution
|
| 11/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I filed a group of disputes for unauthorized transactionsthat were made on my account from draft kings between XX/XX/23 and XX/XX/23 I have been approved then the next one will be denied and the next one will be approved and it goes back and forth like that and they are all from the same incident, when my phone and wallet were taken. How can only some of the charged I made be approved and some not it doesn't make sense. 5 different people have said u will get an email showing documents used to make the determine but I have gotten nothing everytime.
|
| 04/30/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
On Friday XX/XX/XXXX I had a total of {$22.00} on my cashapp. The next morning which was Saturday XX/XX/XXXX I woke up to only {$5.00} with no transaction history I have been contacting cashapp for over 24hrs about the problem & they arent replying. That money was for food not for them to take. As you can see in picture I was sent {$51.00} I used only XXXX my card was locked so therefore XXXX declined so nothing could take money out of my account but there is clearly money missing & as stated no transaction history it doesnt even show where it went
|
| 06/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or missing disclosures
|
|
Web |
|
|
I finished a job for a client in the amount of {$270.00} the square company put my payment on hold. since I use them to accept debit card payments and within 4 hours I got a email saying my account was deactivated and I had to wait 90 days to get my money. With all this they restricted access and I cant call or chat with them regarding the issue so I sent a email to them and they havent got back I believe this to be fraudulent as they are holding my hard earned money I worked for- for 90 days plus my account was deactivated without any explanation
|
| 03/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
My account is in the negatives and transactions that were paid through XXXX XXXX and cash app was said couldnt be disputed. My cash app was then charged twice by 2 different users having money that wasnt in my account pulled that wasnt there leaving it deep in the negatives. The cash app transfers need to be disputed so that Im refunded my funds from a fraud. I have the person cellphone number that somehow took money from my account and having me pay on it. I shouldnt have to use my money to fix my account just my money that was took from cash app
|
| 12/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I own the fact that I was scammed, but when trying to resolve this with Cash App, once I reported the transaction as a scam on XX/XX/15, the other user was blocked. I notified them within hours of completing the transfer. I had to wait 2 weeks to find out today that they were waiting for the scammer to approve my refund- and since she didnt, Im not getting my money back. Now Cash App is telling me to resolve it with the recipient, which I can not do since shes blocked - by their doing. They have no protection for their users and Im out {$150.00}.
|
| 11/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
My account was closed without notifying me and when I tried calling no one could give me details as to why. Ive asked multiple times to speak with a supervisor and I was denied that by every representative I spoke to on the phone. Before I noticed my account was closed, they made be order a new debit card and I did. Two days later I tried to use the temporary debit card they had gave me on the app and it declined for unusual activity. Thats when I contacted customer service but I was told my account was closed and they couldnt provide me details.
|
| 06/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Im filing a complaint against the company because I noticed a unauthorized charge of {$350.00} made on my account at XXXX on XX/XX/22 I contacted cash app about the unauthorized charge soon as I noticed it back in XXXX. They constantly ignore me and refuse to refund me for the unauthorized charge that was made on my account and Im very upset {$350.00} was stolen from me and the company doesnt even care and refuses to refund me for the unauthorized charge. I would like to sue the company if Im not able to get my refund for the unauthorized charge.
|
| 06/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
On XX/XX/, I received a Cash app debit VISA. My name is on the card. I did not set up this account and do not recognize the Cash app tag.
I immediately contacted the company to close the account. Cash App informed me even though my name and address was on the account, I could not close it because I could not verify the telephone number on the account. While someone used my name and address to open the account, they provided a different telephone number than mine.
Cash App will not allow me to close this fraudulent account with my name on it.
|
| 11/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
XX/XX/XXXX - I made a purchase on XXXX for {$44.00} XX/XX/XXXX- realized the website is a scam site. Requested a refund via cashapp support and emailed the merchant to request a refund XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX - I refiled the purchase dispute along with the evidence that the purchase was made on a scam website and every time cashapp denied my dispute saying that the website was not a scam and stating they emailed me the evidence used to determine their denial and they never gave me the information. And actually closed my account
|
| 02/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I have multiple holds on my card that have been pending almost a month. I reached out to the merchant ( XXXX ) and they claim they finalized/released said transaction holds and that the bank ( cash app/XXXX ) is holding my funds. The merchant ( XXXX ) even provided confirmation numbers. The bank ( cash app ) refuses to look into the issue and just sends me premade templates about pending transactions even after providing them with the direct communication from the merchant ( XXXX ) that they released the funds and even the confirmation numbers.
|
| 07/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I made a transaction for {$120.00} on XX/XX/2023 for a service on Cash App and the money was taken from my bank account, yet the person on the other end claims they never received it. I wanted to open an investigation on my end, but Cash App refused to let me do so. They just kept saying the funds were sent successfully. And if the person was lying and they did receive the funds, I have proof that they claimed they didnt receive the funds. They wouldnt even look into the possibility that their system may be flawed, or that I truly was scammed.
|
| 05/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Cash app has double charged my account twice. On XX/XX/XXXX Total charged was {$240.00} which is double the amount of {$120.00} that was the actual amount spent and on XX/XX/XXXX I was charged {$280.00} and the actual amount of the order was {$140.00} so that is double as well. I have tried multiple times to get the money that was overcharged and have not gotten anywhere. I have my statement downloaded and receipts for purchases that reflect the over charge I've provided this all to cash app and they refuse to refund the money they have taken.
|
| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
Servicemember |
|
On Monday, XX/XX/2022 my brother transferred money through the Cash App website mobile app.
I was locked out of my account because they said the PIN was incorrect. I have did everything that they have asked me to in order to regain my access. Their instructions are still not allowing me to get the funds that were transferred to my account.
This was an emergency transfer and I can't believe that this company is not trying to assist. More importantly there is never anyone that we can speak with. This type of customer service is unacceptable.
|
| 03/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I sent XXXX dollars to a friend of mine as I do sometimes. He lost his phone and therefore can not access his Cash app account because they are tied to a phone number. I contacted customer service and informed them of the entire problem and was repeatedly the following : " Cash app is unable to cancel or refund completed payments. If you would like to recover your funds, please have recipient reach out to us via their app. '' I did everything they ask and they took great pride in informing me that nothing can be done. I want my money refunded.
|
| 11/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX an individual accessed my mobile phone and banking apps and made two unauthorized transactions from my bank to cash app totalling {$230.00} then my cash app account to hers. I notified cash app immediately upon discovery which was within a couple hours to report this so they could reverse the transactions however they did nothing. Summarily they claimed to launch an investigation and in less than 48 hours determined no error occurred with no valid explanation or any coherent proof of any investigation conducted into the matter.
|
| 11/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
So I filed disputes on my account XX/XX/2023 and I didnt make those charges from XXXX XXXX stores that were from 4 different states and today they replied with a email that I wont be credited for the disputes when it makes no sense when I live in XXXX XXXX and my card was used in other states. And I asked them why wasnt I credited when I dont live any where near the stores and how I was able to make those purchases when I dont even live near those states. If you look at the attachments the store numbers of the XXXX XXXX are all out of state
|
| 10/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
Servicemember |
|
There were two disputes that Square resolved in my favor. The first was on XX/XX/XXXXXXXX for the amount of XXXX The second was on XXXX XXXX XXXX in the amount of XXXX That was also resolved in my favor. Square then deactivated my account and continues to hold these funds to this day. The emailed me and said it would be 180 days before the funds would transfer back to me. As of XX/XX/XXXX, these funds still haven't been transferred. I have attempted to reach out to Square multiple times and platforms and have been ignored or told to go away.
|
| 01/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
|
I have contacted Cash App for over a year now about an account that I can no longer access because I do not have the phone number nor the debit card that is attached to that account. Whenever I reach out to them, I provide all information they ask for they then tell me that they can not grant access to the account for security reasons. There is money in this account that has been sitting there for over a year that I can not access. I have all of the messages on the chat on the new Cash App account. I had to create to be able to contact them.
|
| 11/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have a situation where I was promised {$10000.00} by a XXXX trader on XXXX if I invested money on a website and later on they would double it for me but as the trader continued to send more money I was left at a point where I didnt want to so I decided to ask for my money back which was {$3800.00} and at that point the trader refused and continued to state that the only way I can get my money is if I send more so Im left at a point where I dont know what to do, I have further details about my situation attached in the documents I attached.
|
| 08/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Cashapp recently froze my account claiming I made a sanctioned purchase of XXXX products. All I did was send a friend money I've already disproven all their claims of illegal use and any other legal reason they could have had to freeze my account and my account remains locked for 7 days currently and counting I'm deprived of over $ XXXX that I can't access, withdraw or anything Support reads and endless script and claims they can't help No reason for my account to be frozen yet I continue to be deprived of my money with no other explanation
|
| 04/22/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Did the transaction ( s ) in question ever have a processing period? Was that processing period the transaction ( s ) pending that are in question? Each time were they totaling more than what was my available balance? How were they able to get the amount that the company Cashapp recovered? Who gave them any amount of the complete total that wouldnt complete the transaction and guarantee a product be shipped to me if they did not receive the entire payment required to complete the transaction to their standards of doing business with anyone.
|
| 11/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2020 I received a deposit of {$9100.00} and on that same day my cash app account was hacked and all of my money was drained in increments! Cash app would not and still wont help me!! The money was sent out to an account thats not in my name that I have no knowledge of it was sent out to XXXX XXXX and to cash app names XXXX XXXX and a cash app tag that says XXXX. Instead of them helping me cash app closed my cash app account so I wasnt able to get back into my account until recently! But the fraudsters was still using my account!!
|
| 12/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cashapp denied real fraudulent charges worth {$400.00} on my card and even thought I provided overwhelming evidence they didn't even investigate and in less than 24 hrs they denied my claim. Cashapp needs to be shut down this happens alot to people where they deny fraudulent claims and do not investigate claims whatsoever. They also restricted my account $ XXXX beacuse of my claims submitted they said they can't give a reason as well which is unbelievable and ridiculous and banned my cashcard and threatened to ban my account for 0 reason.
|
| 05/11/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I worked on a customers house in XXXX of XXXX. The customer summitted his credit card and said Square charged his card, but Square never released the funds into my bank account. They said there was a dispute and it was resolved in my favor. Square never paid me the amount they said I should receive. At this point Square refuses to discuss the issue with me. They do not respond to my phone calls or emails. The amount in question is {$4600.00}. I have gone after the customer, He says it is out of his hands. Square will not release my money.
|
| 02/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I lost my Cash App Card at XXXXXXXX XXXX XXXX and canceled it the next day I was charged twice for a purchase at XXXX & XXXX I made on Saturday and was charged again on Sunday two days after this on Tuesday somebody tried to use my old card on XXXX even though it was canceled. It would've gone through if my card wasn't already locked because me being charged twice on the purchase I mentioned at the beginning of this complaint. If this is not fixed I will stop using their service as I have had problems with payment and other things before.
|
| 06/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
On XX/XX/23 at XXXX, I sent {$350.00} to a woman who posed as an apartment locator thru cash apps platform. On XX/XX/23, I reached out to cash apps customer support and they told me they wouldnt be able to assist me in getting my funds back. This apartment service was never delivered and the apartments have no record on file of this transaction. The problem is that it happened through cash apps platform. My direct deposits go to my cash app, so this money was taken from my actual cash app balance and not from an outside banks debit card.
|
| 05/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/23 My cash app account was closed and I had {$5800.00} in my account. I cashed out to my bank account but my bank denied it because there's a {$1000.00} deposit limit. My bank sent the money back to cash app. Since they closed my account the money is stuck in limbo. Cash app refunded me the {$75.00} fee with the subject " missing deposit '' cash app have ignored my calls and closed my case and I've opened the case again. They refuse to give me my money. I have documents from the bank proving the deposit was sent back to cash app
|
| 03/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
cash app has been taking my money since XXXX of XXXX not refunding my monies after i had to dispute charges i didnt allow, Ive lost alot of money since to the amount of XXXX dollars. and they will not allow me to use my card unless im recieving money or transferring because they get paid to transfer so thats every time i use that service and disputes dont waste your time that is a JOKE with this company. i try not to use it because of the crooked way they handle their business but sometimes its neccasary. i only want what was mine back.
|
| 12/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I have contacted CashApp several times in order to retrieve or obtain a refund of {$200.00} on an account which I was unawares had been hacked prior to my transaction. After my investigation CashApp was made aware of this account being hacked prior to me sending {$200.00} to a college student but did nothing to prevent or stop future fraud issues of the consumer.
Due to a life change which began in 2021, I was unable to contact the proper authorities to assist me. This life change has been resolved therefore I am submitting my dispute.
|
| 11/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XX/XX/2023 I assumed a person was trust worthy since people in a trucking dispatch/carrier group chat were responding to this lady named XXXX XXXX posing as someone official who could help guarantee grant money and help with grant applications. Instead of doing a real application the person scammed me of every penny I had. XXXX XXXX and cashapp denied my requests for refunding. Its left me with many mixed emotions given I have a son and had to tell my family I have no gas or money for food to take care of him nor money to pay my bills.
|
| 05/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Servicemember |
|
I lost my cash app debit card XX/XX/XXXX. So, I placed an order for a new debit card the XXXX of XXXX, it cost {$54.00} because it was suppose to be made out of metal. Anyways, I never have received the new debit card and I can't get them to issue a new one or refund my money. I have screenshots from the conversations that I have had with cash app about this problem. They have now disabled my account and are telling me I can not get a card now. I have asked why but no reply. I will be more than happy to send you the screenshots, thanks!
|
| 01/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I received an email on XX/XX/23 from someone trying to add to a Cash App that I supposedly sent to someone else. I did not send or set up any Cash App transactions. I also do not have a current active Cash App account. I have not sent or received any new Cash App requests. The person contributing was XXXX XXXXXXXX and the transaction identifier is XXXX XXXXXXXX. I know this is fraud or an attempt at phishing or an attempt to access my device or banking information. I did not set up a Cash App account to my current financial institution.
|
| 12/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Hi on XXXX at XXXX XXXX i made an instant transfer of {$3000.00} from my cashapp account to my debit card which is issued from XXXX and its been 2 days and the money is not either on my account with XXXX or my cashapp account. I tried to resolve with both of the companies and none of them is helping at all. I spoke with both, cashapp and XXXX and nothing is being resolved. They have some rude costumer service including managers. I have emails and recording of the conversation which they all giving me the same answer over and over.
|
| 01/14/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This is regarding my cash app account. My payroll direct deposit has not been credited. I have tried to speak with support numerous times. They do not speak with me in really time. They wait about 3 hours each time then give me the same answer. That being, it can take up to 5 days. Its been 5 days, its still is not credited and they still are not communicating with me. Payroll is sent out each Monday. That would have been XX/XX/23. I usually have access to the funds about 2 days later. That would have been XX/XX/23. It is now XX/XX/23.
|
| 04/28/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
on XX/XX/2022 cash app locked my account due to 'fradulent activety ' but it was just me trying to cash out my balance back to my bank. I can now not access the XXXX in my account which is all the money I have. This is rdiclous. There customer service is also not helpful/to non exsitent. This is all the money I have and now I have none to pay for anything. I will do any step to prove my identity but I would like access to my money. They unlocked my account but then relocked it a minute later after I try reading my bank account to it.
|
| 11/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023 {$2400.00} was taken from my cash app account fraudulently. On XX/XX/2023 another {$2400.00} was taken without me knowing again. Leaving my account in the negative. After disputing both transactions, cash app refunded the first XXXX which reflected in my already negative account. They then claimed that the second transaction wasnt fraudulent and has never returned the money owed to me. I trusted cash app as I didnt have a bank at the time for me to receive my student refund check. I am now a struggling college student.
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
XXXX posted on XXXX way to make extra money XX/XX/2023 pay {$100.00} get {$1500.00} with bitcoin. Then was told to release funds need to pay {$300.00} more paid that. Received email from XXXX XXXX XXXX stating upgraded and needed to pay {$520.00} to get amount paid the {$520.00} and was told by XXXX to release to cash app my now new amount {$24000.00} i need to pay {$1200.00} paid the {$1200.00} XX/XX/2023 and was then told I need to pay {$2500.00} more. Did not pay got worried and now they are holding my funds totaling {$25000.00}
|
| 12/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
XX/XX/XXXX I linked an egift card to cashapp, that day at XXXX the card containing XXXX was drained of XXXX dollars and left with XXXX dollar in the matter of a minute. I contacted cashapp on more than XXXX seperate occasions and I am still contacting cashapp over this. I filed a claim with the card company and I have filed a dispute with them and still I am waiting to hear back. Cashapp has ignored or blatantly been unhelpful and ignorant to the issue and avoiding all the direct statements I make. I will be filing a police report.
|
| 06/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I was paid by Cash app from a friend on XXXX XXXX. Around XX/XX/XXXX, cash app refunded the money from my account to the person who paid me and cant tell me why. This person owed me the money and paid me. Why did cash app took the money out of my account and returned it to them? They took {$2000.00} out of my XXXX checking account. Cant get a straight answer from no one. Just the runaround. I want my money back. I have called them many times. And the person who paid me knows nothing about this supposedly. Have them return my money.
|
| 05/11/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I have to deposits hold for {$50.00} on XXXX, XXXX. the deposit was released back to me, but the merchant informed me that cashapp holds the money for 30 days. upon contacting cashapp I was asked to provide documentation, with company letterhead, dates, {$0.00} balance, contact info, last four of card info. I've provided email receipts, and physical receipts, cashapp is refusing these documents, but refusing to tell me why they aren't acceptable now. 30 days is to long to wait on " my '' money that has already been released to me.
|
| 03/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My cash app account was compromised last year, and aster losing over {$1400.00} cash app denied any reimbursement. I can see that the amount sent to someone by the name of XXXX XXXXXXXX was originally blocked, but then allowed to go through. I discussed this matter with representatives from cash app a number of times since noticing this, and they have refused to rectify the unauthorized transaction and fraud. I am demanding this to be refunded immediately before taking further action due to negligence on Cash App ( Square ) s end.
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I ordered items from walmart.com a total of XXXX I never received the items and XXXX told me to dispute with my bank and they will refund my money. CASH APP never disputed my claim with XXXX they just denied my claim and when I asked for them to send me the documents on why it was denied the only thing they sent was a copy of my transaction with XXXX. I have tried to get this resolved but they keep saying the decision is final with no explanation. I contacted XXXX again and they said that my bank never submitted anything to them.
|
| 08/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I noticed 3 unauthorized ATM withdrawals on my debit card adding up to over {$800.00}. I disputed the charges to the company, stating that I noticed my card was missing. The company refused to refund the charges because a card was present for the transactions, even though the card was no longer in my possession. I requested the bank get my the information of what exact store code the card was used at so I could contact the specific store to get video footage, they also declined. They refused to work with me further on the matter.
|
| 05/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
Cash App- Back in XXXX I made purchases from XXXX for grocery delivery. My groceries were delivered and XXXX was paid.
XXXX now and Cash App double withdrew the funds from XXXX in XXXX. I contacted XXXX to confirm they recvd their funds in XXXX. They confirmed.
I reached out to Cashapp and disputed and sent proof XXXX does not or has not requested to be paid again as the debit was already settled. Cash app declined my dispute and when I requested information as to their investigation they couldn't provide me with information.
|
| 03/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I already tried contacting Square Cash To request a Cash Card and they refused to Send me a Replacement. I waited a week for a response, and they ended up telling me they're unable to verify my Identity while they actually verified my identity. I am a victim of Identity theft but When I ask for a replacement card They refused to even provide that to me in my New York address. Over and over I get a run around and now they refuse to even respond to my email. I am ready to file a Lawsuit due to Non compliant Issuance of a Cash Card.
|
| 12/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
CashApp is allowing a company called XXXX XXXX XXXX to empty its user accounts and doing nothing about it. Upon researching who this company was after my card was charged over 15 times until it was emptied, I learned that this has happened to hundreds of CashApp customers and we have all been given the same response. Its not out of the question to assume that CashApp would be stealing from its own customers considering the fact that they refuse to help anyone this has happened to. You can read more stories here : XXXX XXXX XXXX
|
| 04/23/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
On XX/XX/2022 my business excepted a business capital loan from Square. The payment was suppose to be a percentage XXXX XXXX of sales each day. But it turns out that it was percentage of card sales which our business is a small restaurant and if someone uses a card to tip the server they are taking a percentage of the servers tips. That is not our funds it has to be paid to the server at night. I feel that square is using predatory lending tactics for small business. Especially restaurants who are already hurt from the pandemic.
|
| 11/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I used Afterpay to buy a item from XXXX, my order was cancelled. I then reached out to customer service to ask if I shouldve filed a dispute, I also asked how long would the money take to show back in my account and if I should do any other steps. Ive gotten no reply on the app nor have I gotten a reply through my email. My order was cancelled 5 minutes after it was placed. My purchase was {$540.00} which was placed on XXXX XXXX I paid {$130.00} upfront and the company has yet to reply or even remotely review my dispute claim.
|
| 03/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
Credit bureaus will start adding Afterpay, XXXX and XXXX and XXXX. They all allow shoppers to buy now and pay later. These such purchases are not being reported to my credit reports but one. I did the loans with the purpose to give lenders a fuller vision of my financial commitments.This is an easy way for people like me to establish positive credit so that I can start getting my scores up and acquire better and more useful lines of credit. You have yet to report anything to my credit reporting companies other than one account.
|
| 02/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
|
|
XXXX $ failed transaction chase informed me that XXXX took the funds Back that illegally transferred to An unsecured CashApp Account that wasn't mines so I made them aware of the fraudulent transaction that happened I had money I had funds in my account beforehand after put me in the negative to me to contact chase I did everything they asked still didn't return my funds and I'm still in the negative anything I received is going towards a fake debt per United States Federal Law U.S.Codes and Regulations note multiple violations
|
| 09/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I've been in contact with a number since XXXX of last year I thought It was a real thing but all they do is nag me for money that I don't have. I've already had to switch banks because of fraudulent activity and they keep threatening to send someone to my doorstep to collect the so called debt .... I've sent them over XXXX of my hard earned money and I'm just scared they will come after me and my family. They've used my XXXX, Cashapp, and XXXX accounts to their liking and it's really infuriating I just want them to be gone ....
|
| 07/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
My phone was stolen and sim card was removed, my phone was found and get on it an cash app ( which I was get direct deposit from my to cash app ) my money was gone an send out. I reported my cash app card stolen and they cancelled card send me a new card and as soon as I activate new card ( cerebral ) which I wasn't sigh up for take XXXX dollar out of my account on a new card lol cash app has did nothing they haven't blocked not one place I've ask them to that trying or has took money out with out my authorization authorization
|
| 04/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I disputed with cash app that I was Scammed and I made a purchase of XXXX and withdrawal to the site Called XXXX that scammed me for {$2600.00} it offers investing and withdrawal but I went to make my withdrawal and it would not allow me I contacted the merchant and they will not issue me a refund they do not give money back I told MY bank which was CASH APP AND XXXX and both bank failed to help me even after I told them I was scammed Fraud I will provide pictures please reach out to me and let me know if u can help me please.
|
| 07/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Commencing on or around XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX USD which were transferred from my wallet - utilizing Cashapp 's services
|
| 09/12/2023 |
Yes |
- Credit card
- Store credit card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Afterpay is the name of the creditor. They have a partnership with XXXX. I have never signed up for an AfterPay account. Yesterday ( XX/XX/2023 ) I received several emails welcoming me to AfterPay and thanking me for my order. Using the links in the email I was able to access the account by changing the password.
The below information is what I found.
Order # XXXX Phone # listed which I do not recognize was XXXX Delivery Address which I do not recognize is. It also list a name : XXXX XXXX XXXX XXXX XXXX
XXXX XXXX, TX XXXX
|
| 08/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
XX/XX/22 I sent {$200.00} to my daughter cash app in it turn up that the account was hacked so I called in reported it to cash app, to only be told they can do anything about it. I understand I sent the money to the wrong account but the account has a picture of my child face on it. In they also lied about closing the account so the account remained open in active which allows anyone to think they sending her money but its somebody playing to be her. I just wanted my money back the told me its not they fault I made a mistake.
|
| 05/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was advised by cash app customer support that the {$1800.00} and {$670.00} payments to $ XXXX were successfully refunded on XX/XX/22 AT XXXX XXXX to my linked debit card ending in XXXX prior to filing a payment dispute with my card-issuing bank ( XXXX ) on XX/XX/22 AT XXXX XXXX. I have contacted my bank ( XXXX ) and they advised me that they have never received a refund from cash app regarding these payments. The payments were unauthorized and were a scam. The card ending in XXXX was stolen and a new card had to be ordered.
|
| 05/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I transferred XXXX $ from cash app to my debit card ending in XXXX at XXXX a.m. yesterday morning along with XXXX other transfers to the same debit card XXXX minute after the first was initiated the receiving Bank my debit card company XXXX stated the {$500.00} transaction was rejected cash app is telling me that it wasn't neither one of them will contact each other so my money just vanished and no one will take responsibility on where my money is and give me my money back so now I'm out {$500.00} neither company will help me
|
| 11/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was the XXXX website and I ended up getting ripped off by different scammers posing to be legitimate sellers on that platform. The first company name XXXX XXXX XXXX XXXX XXXX XXXX, they got me for {$2700.00} XX/XX/2023 and the second was XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX they got me out of {$3100.00} XX/XX/2023. I filed a dispute with the website and they gave me a 2 month run around not being able to retrieve my money back so I contacted the XXXX XXXX XXXX for help and Im currently waiting for an update from them now.
|
| 07/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
MY ACCOUNT WAS HACKED!!!! I WAS A VICTIM OF FRAUD AND CASH APP WONT RECOGNIZE THAT!!!! INSTEAD THEY TELL ME I CANT GET ANOTHER CASH CARD!!!! THIS IS CRAZY IVE BEEN ROBBED BY CASH APP XXXX AND XXXX ALL IN ONE MONTH THIS RIDICULOUS AND NOBODY WILL DO ANYTHING ABOUT IT IM THE ONE SUFFERING!!!!!!! THE FRAUDS DONT CARE THEY ALREADY HAVE MY MONEY AND DID WHAT THEY WANTED TO THE ACCOUNT. NOW ITS TAKEN OUT ON ME AND I HAVE TO LIVE WITH BEING ROBBED AND NOT HELPED!!!!!!!! XXXX XXXX XXXX XXXX XXXX XXXX XXXX!!!!!!!!!!!!! WHY!!!!!!!!!!!
|
| 06/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Email : XXXX XXXX : XXXX XXXX Denied case number : There's no case number, but a screenshot is provided.
- Merchant name : " Not Available '' - Transaction Date : XX/XX/2023 - Transaction Amount : {$1600.00} - Reason for dispute : Unauthorized Charge during off-site physical therapy.
- Date you submitted the dispute to us : XX/XX/2023 ( No response ) & XX/XX/2023 After requesting documents of how Cash App came to the conclusion to deny my unauthorized claim I simply received a screenshot of the charge. Yes, I am serious.
|
| 12/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
I had an cashapp account wear I purchased shoes supposedly from a shoe company called XXXX but when I sent payment it went to someones personal account called XXXX XXXX I actually thought it was XXXX XXXX the email and contact on file was all fake I contacted cashapp they refunded me ok cool I thought it was all over then cashapp took the funds back after I explained to me this is a scam theres no such company but they said theres nothing they can do now my cashapp account is in the negatives cashapp name was XXXX XXXXXXXX
|
| 12/18/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with additional add-on products or services
|
|
Web |
Older American |
|
I ordered XXXX pairs of shoes from XXXX using XXXX for the first time. It was ordered on XXXXXXXX XXXX XXXX. XXXX has no receipt of this order and XXXX has stopped allowing customers to speak to a live person. Everything has to be done online. I have not received my order and they have deducted XXXX payments from my XXXX XXXX account. I want a full refund or get my order. This is a sham company and I have filed a complaint with them. They responded with an email that someone will ( doubt it ) contact you in 5 business days.
|
| 04/22/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
XX/XX/2023 @ XXXX cash app stole XXXX XXXXXXXX my card they link a XXXX card to my account without my knowledge ending in XXXX. I received a email and text telling me my email was unlink to my cash app account and some werid XXXX XXXX debit card ending XXXX was unlink from my cash app once I notified cash app there's some fraudulent activity going on and my money was stolen they Act like they didn't card and cash app close my cash app account. .I made a Police report. This all happened in one day XXXX XXXX @ XXXXXXXX XXXX
|
| 10/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
You are a dishonest company that makes false statements to customers on XXXX. Refusing to reply to customer information, when the customer complained, he directly failed to collect the customer 's funds for XXXX based on the XXXX terms, ignored the customer 's request, maliciously used the payment terms, did not proactively contact the customer, and violated consumer rights. You are a XXXX XXXX XXXXXXXX!!! Your previous reply was perfunctory to the customer and there was no reply. You should pay back the money quickly!!!!
|
| 07/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Cash app is doing the same thing XXXX XXXX is doing. They have deactivated XXXX accounts now with no notice, after they admitted to charging consumers duplicate charges. Then proceed to tell me it's my account activity the reason why. This is total XXXX and these money services and financial institutions think they can just do what they want with no accountability or repercussions. They closed my first account with XXXX in it and they will not return my funds. The second account has been deactivated and XXXX disappeared.
|
| 06/23/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
Cash app have closed my account twice for apparently no reason! I was told there was suspicious activity on my account which I rarely use cash app! They couldnt even explain to me why it was closed they just did it! I dont think this is right because they arent giving me any information to why they keep doing this and if someone is trying to get into my cash app account they arent trying to figure out whats going on just blaming me for everything and this is the second time they have done this to me without no explanation
|
| 07/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I filed a dispute with my bank XXXX XXXX XXXX XXXX because my debit card was stolen and used to make several transactions on cash app. I filed this dispute with my bank XXXX XXXX. I have called into cash app support number and I havent received my money back or adequate information of when I will be receiving it. I have been calling none stop.my bank has told me that the have initiated the fraud claim The amounts that were stolen {$400.00} {$450.00} {$500.00} {$1200.00} {$2000.00} {$1500.00} {$1000.00} {$150.00} {$18.00}
|
| 02/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
They misinterpreted everything i have said. I knew nothing about they policy on limit of days. They don't care that stuff is system error and wont fix the fees for an account that wouldn't swurltch back to personal. I have communication barriers and comprehension issues. And a 5th grade writing level. They where twisting everything i said. I have had accounts hacked i am an identity theft victim. I had to close accounts after getting them recovered that where hacked. I finally reopen an account and deal with all of this.
|
| 05/29/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
I made a purchase with XXXX online total amount {$260.00} charged using the Afterpay option. The items were later returned and a full refund {$200.00} was processed by XXXX, however Afterpay did not return my full return as they advertised and they have removed the order from transaction history so I could upload proof of this from their platform. Attached I have the returns processed by Afterpay that do not equate to the amount returned by XXXX. Refund all my funds to my form of payment and stop practicing unethically.
|
| 05/13/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
The issue is with cash app and on two occasions now they have taken money out in the amounts of {$93.00} and {$69.00}. I verified with the merchant of {$93.00} they already received the payment back in XXXX then I was charged again for that purchase randomly in XXXX. Today {$69.00} disappeared out of my account Im unsure what purchase or merchant is was for because I was not given any explanation. Cash app is saying it was due to a technical error both times yet is refusing to provide any proof or documentation of such.
|
| 03/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or Company ), with the design, development, manufacture, promoting, marketing, distribution, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of XXXX USD was transferred from my wallet utilizing CashApp services.
|
| 06/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I have disputed 2 card transactions from a merchant as they are unauthorized fraudulent transactions. These transaction seem to be made with my card number. The dispute was rejected and a week after my dispute results that unauthorized merchant has charged me again! I did not authorize these transactions!
The transactions are listed below : XXXX. XXXX XXXX XXXX XX/XX/XXXX in the amount of {$110.00}.
XXXX. XXXX XXXX XXXX XX/XX/XXXX in the amount of {$41.00}.
XXXXXXXX XXXX XXXX XXXX XXXX in the ammount of {$100.00}.
|
| 05/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
So on XX/XX/2022 I tried to deposit a check via cash app, however the check failed to deposit so I took it to XXXX and cashed it there! Cash app then put a negative balance on my account in the amount of the failed check claiming I attempted to deposit a check twice which did not happen. I have since contacted cash app support team and they have ignored my claims and refused to help me resolve this issue! I have all documents showing the funds were not added to my account yet they refuse to remove the negative balance.
|
| 06/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
On XX/XX/2023 I Received a letter from IRS stating I received {$5000.00} through Block Inc ; XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX. Which someone used my name & social security number to receive these funds. I had never heard of these companies until the IRS notified me of this bill. We have reached out to IRS AND BLOCK INC concerning this matter. I have never received any funds from this company and I have been trying to prove it is a SCAM that someone received {$5000.00} using my name & social security number.
|
| 11/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
cashapp managers send me 2 years in order to upload my selfies and my iD. i have done both. cash has not provided me access to my money. i am waiting for cashapp to give me access to my money or tell me how they will use my money. i need my money. please help. i sent the selfies and id and a piece of mail. i suspect cash app as a scam company. maybe one day, i will know about cash app.
there is no way a company can just refuses clients access without having a good way to verify the client account. no bank does that.
|
| 07/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I had some suspicious charges on my bank card so my bank contacted me. I told them that I had not made any charges that day then they proceeded to tell me it was from and escort/ dating service. I don't use such sites. So then the card was canceled and a new one is being sent out to me, in the meantime I had an {$800.00} withdrawal from cash app with my already canceled card, and even the bank let it go through, on a card that should no more exist. They return the {$200.00} in cash app that was supposed to go through
|
| 05/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2023, I placed a XXXX order in the amount of {$75.00} through cash app. That money came out on that day on XX/XX/XXXX. I got a notification that XXXX took another {$75.00}. Cash app says XXXX charged {$150.00}. XXXX says this transaction does not exist. Cash app sent statements that show charges from XXXX that dont exist and were never made. I got my complete transaction history from the cash app website and it does not show where I put money in my cash app on XX/XX/XXXX and where it was taken on XX/XX/XXXX.
|
| 03/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I made a payment for my son to an account on CASH APP and when doing this I accidentally hit the space bar and the payment of {$100.00} went to the wrong account. I have made multiple attempts with this company to get my money refunded and they tell me I am just out of luck, I also tried to contact the account that I transfer the money to and they declined to refund my money. The company Cash App is not willing to help out at all!!
I have now turned it over to my bank as a Fraud!!
Cash App should be closed down!!
|
| 03/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XXXX I ended up in jail until XXXX during that time on XXXX I received a direct deposit to my cash app account in the amount of XXXX. On the same day I received the deposit my horrible roommate got ahold of my phone and wallet and sent the entire amount from my cash app to her cash app account. I have filed a police report as well as dispute this transaction at hand 3 times and each time even with proof of me being XXXX I still got denied. I never gave permission to anyone ever, to take anything out of my account.
|
| 07/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
A friend sent money through CashApp to me and accidentally sent it to my old cashapp account.
The money was sent on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
I have tried to receive access to my account numerous times and because I now have a new phone number and new phone as the account was linked to an older phone, they are refusing me access to my old account with no reasoning.
Attached are screenshots from my friends experience with contacting them and mine.
|
| 04/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On the XXXX of XX/XX/2023, I had {$50.00} in my cashapp account which i then tried to transfer to my bank account. The app seemed to have glitched a couple of times and not cash my money out but once it did and i checked my account, cashapp had charged me twice for the amount of {$49.00} and only deposited it once. So I just lost {$98.00} when i shouldve gained {$49.00}. Both the bank and cashapp said that they didnt see the charges on their end despite my providing screenshots of the money leaving my account twice.
|
| 05/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Cash app!!! my account was hacked. My bank return the funds now cash app telling me that I owe them the money!!!! and I can't close the account they also said I should get people to cash app me some money so they can keep the money. I sold my XXXX XXXX stock for {$130.00} and they kept my money. I'm try to close all the accounts that was hacked and everyone is acting like I owe them something there is so much fraud going on. I know XXXX XXXX will be the next company I'll comp! ain't about. Thank y'all for helping me
|
| 08/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Account was found to have ( XXXX XXXX ) unauthorized activity by cash app as I filed a complaint and dispute telling cash app this but om being treated as the victim and having a hard time receiving my XXXX from the account that someone removed my email and changed my pin and cash app repeatedly is asking what is the pin it's impossible for me to k.oe it cause I didn't change it I also found a phone number recently syned to my phone and email that I'm not familiar with someone has been hacking my phone apparently.
|
| 08/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have an old account with CashApp. I no longer have access to that account. I have contacted them to gain access to the account or to have the funds transfered from the account and they will not grant me access to the account or money.
I have been able to successly provide them with all of the security clearnce requirements ( full name, account email, account name, my SSN, old credit card numbers and addresses ).
CashApp is stating that they will not give me access or be able to provide any further assistance.
|
| 08/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XXXX, I saw that app XXXX XXXX on Tuesday XXXX XXXX. I open the app to see what it was about and I was prompted to take a quiz. After answering the question, the option for time frame and cost appears, I choose the {$2.00} a week. It was not stated that any money was being taken immediately, most certainly not for the entire year. I had the subscription cancelled and After seeing 1st {$71.00} declined and then {$17.00} being stolen from my CashApp account. I was lend to believe nothing upfront and if so {$2.00}.
|
| 06/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I found a fraudulent charge on my bank statement showing cash app with a name I did not recognize. I almost rarely use cash app. The only time I ever use cash app is to send to a XXXX which is a delivery service locally near me. I filed a dispute with my bank and they denied my dispute stating that I need to address it with cash app. I researched the so called name next to the cash app name on my statement and it looks like its a fraud account, scamming people online using con artist schemes and blackmail promotion
|
| 09/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
My case number with cash app is XXXX. On XX/XX/XXXX I loaded money onto my cash app that my father provided to me since Im away at XXXX. The money went onto the account no issues, later that day cash app started to glitch and I was unable to use cash app at all. They told us not to log out which I didnt. The next day I woke up and all {$5200.00} dollars was gone. Ive reached out for a resolution and no one is trying to help me. My money vanished because of their technical difficulties and no one is trying to help.
|
| 03/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Cashapp says these transactions were voided, but whether they were voided or canceled by the merchant or the card company after I, the cardholder, already pleaded to have removed and returned was denied. Whilst that was still happening my injuries incurred and are still incurring. Does the company Cashapp deny that at the time of this happening that I was injured and that is because of Cashapp posting cash for these transactions in which was never supposed to be posted in any fashion or reasoning?
XXXX XXXX XXXX
|
| 02/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I booked a massage with someone claiming to be a massage therapist and paid them through cashapp. The day of my appointment, they didnt show up and will not respond to messages or calls so I am unable to get my money back. I reached out to customer support on XX/XX/22 and was told that they are unable to refund my money because it was already sent but if I have any other questions or concerns that I can reach out to them. The only solution they gave was to reach out to the merchant but they are avoiding any calls.
|
| 01/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
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I requested a replacement XXXX Card from the company XXXX around mid XXXX and paid approximately {$XXXX} for the replacement. I got notified it was shipped approximately XXXX days ago, but I havent gotten the card yet. Upon checking with XXXX support theyve informed me they deactivated my XXXX card that I am yet to get in the mail, and said that I will no longer be eligible for a XXXX card.
Ive escalated the matter to management and made several requests to get the {$XXXX} I paid for the XXXX card refunded.
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| 11/05/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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Fraud makes all contracts void. So I looked on XXXX for cash app customer support. Found a number and they seemed legal. I was instructed to transfer funds to a XXXX XXXX XXXX ACCOUNT. Until they the " scammers ''. Could fix the problem. Not knowing it was a scam I proceeded to transfer my life savings. {$13000.00} to them. Once they got the money they hung up and disconnected their number. I finally got a hold of cash app to stop the transfer and to launch an investigation. So I waiting 10 days to here from them.
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| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
Servicemember |
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I sent {$300.00} through cash app to an attorney XXXX XXXX, she doesn't have the app on her phone. I walked the payment in her office. I contacted Cashapp to inform them by phone that {$300.00} was in their system account, They immediately agreed to return the money that minute to my debit card issued by XXXX, The money never shown up to this day, XXXX disputed and cash app lied by saying they put it on my cash app balance.
I'm attaching documents that show they never place back on my card or in a cash balance.
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| 05/07/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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I've been charged XXXX a month every month since XXXX of 2022 to XXXX XXXX XXXX When I noticed all the charges I did a dispute with a cash app on these charges as invalid. I was denied. I did another dispute and provided proof that I had canceled this back in XXXX of 2022. I was again denied. At this point I don't know what else to do. This is the second complaint I have submitted to cfpb against cash app. I don't know what else to do at this point. They're actively aiding in fraud being committed on my account.
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| 05/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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I transferred {$1800.00} it to my block chain account when I went to transfer it to my cash app XXXX wallet I sent it to an account I dont use anylonger $ XXXX My account that I use is $ XXXX I contacted them they wont help me at all Ive contacted support Ive emailed support there email is full I want my XXXX its sitting in an account I dont have the phone number or the old debit card please help they have blocked my contacts my old debit card and phone numbers on purpose I can not access my old account XXXX XXXX
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| 04/12/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
Servicemember |
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On XX/XX/2022, I contacted Cash App via their chat line to let them know had two large unauthorized charges to my account from a company called XXXX. XXXX charge was for XXXX and another for XXXX. I also had a pending charge for XXXX. XXXX that needed to be released. I was told it would only take 10 days to resolve this matter. After a few days I received a another email saying it would take 45 days to approve my claim. I tried to follow about this matter but very agent I spoke with will not give a status update.
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| 11/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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This is the second time cash app has took money out of my account and try to cover up their malicious activity. On XXXX XXXX MST and XXXX XXXX MST money was removed from my account balance first XXXX dollars was removed, then XXXX dollars was removed. When I searched my transactions for XX/XX/XXXX it was no record of any transactions that had been made in my transactions history. So I contacted cash app support. Like before customer service sends me in a circle of the same questions instead of an end resolution.
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| 11/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I received an invoice from XXXX XXXX with email XXXX, invoice is for payment on the goods I already received, so I paid {$950.00} each for XXXX items, using my card ending in XXXX only for XXXX XXXX to reach out to me, that the transaction was on hold, I reached out to my bank and they confirmed the money successfully posted, tried reaching out to square but it has proved abortive money should be released to XXXX XXXX as theres no charge back or dispute I have successfully picked up my item before making payment
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| 02/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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On XX/XX/24 I placed a takeout food order with XXXX XXXX for {$10.00}.
I waited at the store for 20 minutes and never got my food. I am XXXX and cant stand for long periods of time. I left.
I called the store and asked for the manager. He wasnt there. I looked them up online and they had no email address. So I disputed the charge.
I was told that I needed to contact the merchant and get a written statement that they wouldnt issue a refund. Thats not his Regulation E works. The bank needs to follow the law.
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| 12/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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XXXX contact multiple times on phone the customer service reps were horrible!
Ask to speak to manager multiple times couldn't get one.
got tired of the garbage ask for corporate office information they wouldnt get it to me My account was closed without my permission.
they said i violated there terms of service.
They wouldnt give me the information.
A manager emailed me back she blew me off.
she said she couldnt give me the information why and she wouldnt give me the corporate office email or phone number.
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| 10/18/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On XX/XX/2022 I filed a dispute for a transaction of {$160.00} for a fraudulent charge. Cashapp issued me a provisional credit for the full amount and stated it would become permanent after 45 days. On XX/XX/2022 cashapp put my account- {$160.00}. On the 45th day the credit became permanent and they have now went back on a written agreement on the 49th day. I have the email stating that if they didnt resolve the dispute within the 45 days then it was permanent, and they in fact didnt resolve it on the 45th day.
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| 10/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Older American |
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On around XX/XX/22 a person I thought was XXXX was not she was a scammer. Took XXXX off my cash app and bought bitcoin without my permission. She was in my cash app and took the money. I am just sick about it it was my house taxes for this year. Three days later I talked to Cash App they said they would investigate but never got back to me. Just want my money since it was their app that she was in. I thought she was in my phone but I have an I phone and the phone company said she wasnt in it.But she was in app.
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| 08/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Purchased a number of items from a woman, never received the items, tried to get a refund from cashapp and XXXX and they both refused to refund my money. I've also tried to resolve this with the woman I purchased the items from she refuses to pay me back, claiming I have plenty of money and I'm not going to do anything about the {$5000.00} she stole. I spent over a month going back and forth with her I need damages for my time wasted, emotional distress damages and repayment for the equipment I never received.
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| 02/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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A person by the name of XXXX has stolen my wallet with credit card information including my phone. Hes opening accounts using my ID..
I received a cash app debit card in the mail, which I did not order. I looked up the account and it created with my name, but I do not have access to it. I reported it to CashApp and they have not done anything about it. The account remains active He has rented cars with different IDs so please review carefully and contact the police. He might be armed and dangerous. Thank you.
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| 07/12/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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I opened a Cash App account, I paid {$53.00} for the premium metal debit card ... then before the card even arrives they restrict my account making me ineligible to even use a debit card stating I needed to reverify my identity.. so I tried this several times all failing finally I told them to just refund my XXXX and close account they refused I then stated I would be filing a complaint, then I was in violation of terms and services and closed my account completely... they won't tell me why or return my money
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| 06/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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XX/XX/2023 my tax refund was deposited in my cash app account {$5.00}, XXXX I think on XX/XX/2023 cash app let someone steal my money which was {$3.00}, XXXX that was left in the account and transfer it to four different cards from what I was told I don't know who it was and they don't think they're responsible and they said it's my fault I did not give permission for it and I contacted them they keep hanging up on me I've been calling them repeatedly and going to the website for support and didn't know where
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| 12/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
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I have been with CashApp for over a year and since XX/XX/2022, i have been trying to cash out money sent to me for XXXX. It is now XX/XX/2022 and i do not have my money. I have made several attempts to resolve this with there team and filed complaints and nothing has happend. They have ruined my families XXXX and now have cost me over {$3500.00} because of their negligence to hold on to my money to earn interest that is unlawful after i have been trying to cash it out and pay their fees like i do everytime!!
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| 07/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/22 initiated 4 invoices and they were paid on the Square Invoice system. Afterwards I was asked to provide a list on identifying docs via email, which I did. On XX/XX/22 I was informed that my account was deactivated and provided to reason as to why and informed that my balance of {$1900.00} would be on hold for 90 days and that I would have no access to the funds prior to then. I called and tried to get some resolution, but to no avail. Waiting for 90 days for funds that I rightfully own is absurd.
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| 09/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I am missing a {$1700.00} direct deposit to my account. Customer service is not able to assist with problems all they do is give a generic pre scripted response and say they show no pending transaction but I have a receipt of direct deposit that they have received the deposit. Also thousands of people are having the same issue but cashapp denies they have a problem. It is funny that cashapp issues coincided with the bitcoin market are they locking customers out of there money to use it in the bitcoin market
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| 01/05/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Trouble using your card
- Can't use card to make purchases
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Web |
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At this time, CashApp is refusing to reactivate my debit card issued with the number XXXX. CashApp attaches their issued cards to one 's phone number, and allows one to create their own id hash tag, but their methods of portability is flawed when one obtains a new phone with a new number and wishes to keep their hash tag. My hash tag is $ XXXX, and CashApp refuses to transfer it to my new number. They respond to emails with worthless solutions that only lead you back to the same email, with the same answer.
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| 11/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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Like I said I my last report I ended up paying XXXX different scammers using cash app because was trying to buy a particular vehicle that was being advertised on the XXXX platform. When I realized that I had been scammed I reported the individuals and reported their accounts and all cash told me was the transactions has been completed and its nothing they could do. Im reporting Cash app for the second time because they denied my request and they trying to get out of refunding my money back into my account.
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| 09/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I filed a dispute after finding my money had been stolen, they denied my claim and have refused to help me or provide me hat information they based their decision. I got a manager via email and she told me they would not help me would not tell me anything more and then refused to assist and when I called 3 more times the supervisors hung up on me all three times. I believe they have something to do with my stolen funds and Im reaching out to the cob before contacting the NYS attorney general and my lawyer.
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