| 07/30/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem getting a card or closing an account
- Trouble getting a working replacement card
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Web |
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Blackhawk Network emailed me to notice they sent me my replacement Visa gift card on XX/XX/XXXX, but the card never came. Today is XX/XX/XXXX, and Im still calling and waiting.
Below are the details, I purchased a {$500.00} Visa gift card on XX/XX/XXXX and I registered it on the website www.giftcardmall.com/mygift ( which is on the back of the Visa gift card ) after purchasing it on the same day. Next day, I checked the balance of this card before using it, there was XXXX in it, so I filed a request to get my money back. BHN Support XXXX sent me an email on XX/XX/XXXX with a dispute case number XXXX. Heres the email content : XXXX XXXX my name, correct address and a card information table ) Dear ( name ), We have concluded our investigation regarding your disputed transactions totaling {$500.00}. The credit issued to your account on XXXX for {$500.00} is final. As such, your case is considered resolved and closed.
Due to the claim of unauthorized activity on your account, we have replaced your card as a security precaution. Replacing your card will help protect your account and stop unauthorized activity from continuing. You should receive your replacement card within 7 to 10 business days. However, due to COVID-19 there may be additional delivery delays with the postal service, so please allow up to 15 business days for the delivery of your card.
Keep your new card and account secure : To activate your card or check your account balance online do not XXXX the website address or open a custom URL. Type the web address just how it appears on the back of your card/ or listed with your virtual card into your browser address bar or call the number on the back of the card to activate or check account balance.
If you have any questions or need help related to your dispute case and would like to speak to a dispute representative, please contact us at XXXX. We appreciate your business and value you as a customer.
Sincerely, Cardholder Dispute Services Email : XXXX Fax : ( XXXX ) XXXX Ref : XXXX According to this email, after 7 business days, I checked my mail box everyday but the card never come. After 10 business days I called them ( XXXX ) on XX/XX/XXXX, and they told me to wait more days because of covid-19, USPS delayed.
Then I called on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, and XX/XX/XXXX, every time they just told me to wait. I called on these days because they told me I could receive the card ( or email ) by them but I did not.
They said they resent a new card 4 times, every time after they sent I was waiting and calling again and again, but the card never arrived. I receive my mails normally and never miss any credit cards or bills so I dont think its USPS problem. I asked them if you did resend by USPS so many times but I never receive the card, then you should think about other solutions, like e-mailing me an e-gift card or sending by XXXX or XXXX with tracking number. Some told me they dont do this, and others told me it would take much longer because they have to apply and wait for approving..
On XX/XX/XXXX, I called the number XXXX which is the number on the back of the Visa gift card, XXXX finally agreed to send a replacement card with tracking number, this is the 5th time they said they resend the replacement card but the first time with tracking number, and he said it would be sent by USPS but tracked through XXXX website. Then I received an update email on XX/XX/XXXX, from BHN Customer Service XXXX, here is the content, Communication Update Hello, Our team is currently working on your Case XXXX and has the below update. Thank you for your patience with this matter.
Comments : Dear Ms ( name ) I am sending you the details we discuss today XX/XX/XXXX on regards of your case XXXX, since there has been some delays on the deliver of the card, confirming case has been expedited and escalated based on supervisor approval you should receive the tracking number within 2-3 business days to your email, and after receiving the tracking number you can track it trough XXXX, and after that you should expect to receive the card within 2-3 business days.
We are really sorry for the delays Regards, XXXX Case Status Tracker ( In Progress ) Ref : XXXX According to this email, when I called on XX/XX/XXXX, they told me this replacement card was issued and sent on XX/XX/XXXX. So, I have to wait for tracking number email now. I asked for an email to confirm I will have a tracking #, I was told would receive within 2-3 business days, but after that I called almost everyday to ask about the tracking number ( or email ) but every time they told me they have not yet had the tracking number, once they have they will send me email.
Sometimes they told me I will receive the email in one hour, sometimes just let me wait, so sometimes I called many times a day.
On XX/XX/XXXX, I called again in the morning, this time, XXXX gave me this tracking number XXXX, and I used it on XXXX and USPS tracking websites when I was still on phone with him, it is not a valid tracking # in both sites. I asked XXXX where can I use the tracking number to track my replacement Visa gift card, he took some time to ask his supervisor but without answers, so he promised to call me back in 2 hours, but there is no call at all.
On XX/XX/XXXX, I called again in the afternoon. XXXX told me they have sent the card on XXXX XXXX, but there is no tracking number at all. She said I have to wait for 15 business days so I can receive the card around next Friday. XXXX sent me 3 emails. The first one has a different new case number XXXX, so I asked her to send another email with my original case number and also including what she told me today about they had sent the card on XX/XX/XXXX.
On XX/XX/XXXX morning, I call 3 times. The first two calls were hung up while they put me on hold. On the 3rd call I spoke with XXXX, and I gave him the new case number XXXX. He said this replacement card was replaced on XX/XX/XXXX and I should have the tracking number. I will receive the tracking number email when they have it. I should receive the email within 24-48 hours. And I said if the card had been replaced on XX/XX/XXXX, I should receive the tracking number email before end of today right? He said yes, so Ill call again if I not receive the email.
Long story in short, Blackhawk Network emailed to notice me they sent me my {$500.00} replacement Visa gift card on XX/XX/XXXX but the card never come. Today is XX/XX/XXXX, and Im still calling and waiting. Please be honest and send me my {$500.00} replacement Visa gift card by XXXX or XXXX with tracking number.
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| 08/28/2021 |
Yes |
- Credit card or prepaid card
- Gift card
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- Problem getting a card or closing an account
- Trouble getting a working replacement card
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Web |
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On XX/XX/XXXX I was issued a virtual Mastercard Gift Card through Blackhawk Network for a class action settlement just shy of {$900.00}. I was getting ready to leave for vacation later in the month and thought it would be more convenient to have this virtual card transferred to a physical card. So around XX/XX/XXXX I requested a physical card be sent to me through their website. I was told it would take 10-14 business days for the card to arrive. It did not make it before I left for vacation so I expected it to be there when I returned. It was not. On XX/XX/XXXX I went to XXXX and used the virtual card that I had linked to my XXXX XXXX account previously. When I returned home I called the phone number associated with the company to figure out what the balance was on my card. When I called, the automated service told me that my card was expired and that it was no longer an active account. Confused, because I had just used it, I requested to speak to a representative. When the rep picked up, the first thing they asked was for me to verify my address, which I did. She then explained to me that my card had not expired, but that I had been issued a physical card and used it, so when I used it, it disabled my virtual card. I explained to her that I had not received nor used a physical card. She verified the last purchase made on the card was from XXXX, so I informed her that that purchase was made using the virtual card. So, after telling me that the physical card had been issued, mailed, and used by me, she then told me that " actually I see here the card was just sent out on XXXX ( the day prior to this phone call ), and that rest assured it would be delivered to me within 7-10 business days ''. I asked what address they mailed it to and she said " whatever address you told me at the beginning of this call. '' Frustrated, I ended our conversation expecting I may see a card in the mail in the next couple weeks. A couple weeks came and went, and no card was delivered. My virtual card no longer works at this point either. I waited until XX/XX/XXXX and at that point filed a complaint with the XXXX. I also reached out to the company via their company XXXX page. Surprisingly I received a response from them regarding my XXXX message. They apologized for my experience and issued me a case number " XXXX ''. A couple days had passed and I hadn't gotten a response from the company regarding my XXXX complaint or my case number. I messaged them back again through XXXX asking for an email address or someway to contact their company in writing. They told me that there was no way to give me contact information for the person involved in my case, but they would pass my request for a quick reply along. Again, frustrated, I contacted the company by phone on XX/XX/XXXX. This time I spoke with a man named " XXXX ''. I explained the entire situation over again to XXXX. XXXX tells me that " yes, the card was issued on XXXX as you said, but it actually takes 15-21 days to receive it. So since it's only been 15 days I suggest you wait another 5-6 days and it will be delivered ''. I told XXXX that was not acceptable and that I want a new virtual card issued to me that day. He said that wasn't something he could do, so I demanded to be transferred to someone that could. He sent me to his supervisor. I did not catch the name of the supervisor. I explained the entire situation yet again and again demanded that a virtual card be issued. She said " I suggest that you wait a few more days because the card was just mailed to you on XX/XX/XXXX and it takes 7-10 business days to receive, so it should be coming to you soon ''. I was astonished. I've now been given a 3rd date of when the one card had been issued. I asked her what address the card had been issued and she tells me " the address in Illinois like you said ''. At this point I'm beyond angry. I told her I was not hanging up until I was issued a new virtual card. She put me on hold for quite some time, coming back on every few minutes to tell me she was researching my options. She finally got back on and said she had received approval to issue me a new virtual card. She asked me to verify my email, which I had her read back to me. I told her I would access my email with her on the phone to verify that I had received it. To which she replied " I'm sorry, but it takes 1 to 2 hours to process the request and have it reach your email ''. I asked who I was supposed to contact when this email doesn't exist in 1 to 2 hours, and she said I could call that number back. I made it quite clear to her that I was onto the scam they are trying to pull. She denied nothing. It's been one deliberate lie after another. I've never had an experience like this with a company in my life. I can not believe with all of the identical complaints about this company that they are allowed to continue to operate. I have {$340.00} left on that card. I can only imagine how much money they have scammed out of their customers over the years. It's absolutely sickening.
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| 05/11/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Trouble using your card
- Can't use card to make purchases
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Web |
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I am a XXXX XXXX. I have worked with the XXXX company for several years now. They have always given me rewards cards with XXXX amount of money in it ( anywhere from {$1000.00} to XXXX ). They had always use the Omni card company to issue these reward cards. I never had a problem with them before until the XXXX company stopped working with him and went with another company. In XXXX occasion I had a situation which was that one of the cards was about to expire so I called the company parentheses the Omni card company. ) and told him about the situation and they said dont worry about it. Were going to just go ahead and issue you a new one and I will give you more time for you to use the money in it, which they did send me a new card and I used it with no problems that was about a little over a year ago. XXXX last year at the round XX/XX/2022, I encountered the same situation, I had XXXX cards that only have a few weeks left before they would expire. I called the company ( Omni ) and I spoke with a gentleman about the situation and he told me very specifically that I couldnt do anything until the card booth expire in once this would happen that I needed to call back and let him know that I needed new cards and that they would you show me XXXX new ones with the new expiration day. Ill ask him XXXX again if he was sure of it because I still had a few weeks left but I just needed more time to spend the money I had in those cars and she repeat it again that I had to wait till the XXXX cards expire and then called back to request new ones to be issued. When this happen in the cards finally expired I called back and I spoke to another rep about it and she said that she would take care of it and that I would just need it to wait till I would get an email from them and answer a few questions on the email, and that would be it. After about a XXXX of not getting any emails I called back and I spoke to a different rap who said that they had sent the email but they had misspelled the email address in that was the reason why I never received the email, but he was sending it right away this time. Once again, XXXX weeks later, still no email received I called again a third time and I went through exactly the same process. They didnt have the email correctly but they were taking care of it this time. At that time I had to leave out of the country for a month when I came back I realize I still had never received the email and I was back to square one. I got on the phone again, and I spoke to a different person as usual, and I ask you please let me speak to a supervisor, someone up higher. I spoke to a lady who apologize many times for the situation, but she also gave me a different story and she said that she didnt believe anything could be done about the expired. Cars sings. They were gift cards and they expired if they dont get used so she didnt believe that they could issue new cars for this since the money was basically lost. She also said that she believed it was a big miscommunication and miss information from the rep from the beginning in that this could actually help us to try and resolve this situation somehow things we were misinformed by one of the reps, so that she would elevate the skis up higher to one of her superiors, and she believed that possibly a good outcome would result from this and that we would get the XXXX new cars re-issued. She said she could actually see the XXXX cars that had expired had approximately {$8000.00} between the both of them. I received an email about the case saying that they were working on it and that I would get a response within a few days and apologies again for the situation. Sure enough I received another email a few days later, saying that they were very sorry to inform me that they couldnt do anything about it since the XXXX cars it had expired where reward/gift cards and other money was not use on the specific time give them on the back of the card so they couldnt do anything about it since we shouldve known the rules that they had.
Once again, if the wrap wouldnt have told me and assured me that I needed to wait till the cars expire to be able to call them and request new cards, XXXX I would have use those XXXX cards and no lead money just be taken by them. I consider this a steal. They miss lead you to do the wrong thing so they can take the money that it is for the customers.. they were overly nice and polite when XXXX ( the company that was getting the cards from them ) was working with them, but once they stopped and switch to a different card provider they definitely stop treating customers right because they didnt find they had a need to be fair to people anymore unless we would have certain tie to them.
This is very disappointing, and feels exactly as being robbed.
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| 03/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
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|
Web |
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XX/XX/XXXX I found out when it was still pending that it was used unauthorized. The amount was {$47000.00}. I called right away to report it being stolen. I was told to wait for it to be posted to dispute it. I called the store to tell them its not me, they couldnt find a sale with my name on it.
XX/XX/XXXX The charge was posted, but it changed to {$14000.00}, which is what I had on the card. I called Blackhawk to start the dispute process. Filed a police report with a notarized dispute form. I was told the process takes up to 90 days XX/XX/XXXX I emailed the XXXX customer service in case its an online purchase because the store staff cant find that sale the multiple times Ive called, hoping that they can stop the shipment. I got a response that XXXX reported that sale to their loss and prevention department.
XX/XX/XXXX I received an email from XXXX detective XXXX XXXX asking for more information on the case. XXXX filed a stolen police report on the sale. I told him the location of the ATM I used. He had someone went and got the skimming device. I also called Blackhawk to give them all this information, hoping itll help with their investigation.
XX/XX/XXXX XXXX the email from Blackhawk stating that theyve found no error and the case is considered resolved and closed. I called right away to appeal the decision and was told they will reopen the case and the decision was from XXXX, and wait till 90 days for a resolution.
XX/XX/XXXX I couldnt get through to XXXX, I called Blackhawk again to ask what was the reason it was denied. A supervisor XXXX said through Blackhawks investigation, that they couldnt see evidence of fraud, in an over 1 hour recorded conversation, I argued that the evidence is actually overwhelming that its a fraud, he asked me to prove fraud by saying repeatedly, You are saying that, but can you prove it?. I sent the screenshots, he said none is considered proof of fraud, I said I can get the footage of the suspect making the purchase, he said thats not proof either, I asked him to talk to the detective, who said hes happy to confirm its a fraud. The supervisor said they dont do that. He said I am not their customer, I am someone whos authorized to use that fund. Their customer is XXXX, itll depend on if XXXX wants to restart the fund. I argued it is given to me then its my money, he said no, but if youd like to call it your money, he calls it the fund, the entire conversation was extremely frustrating and insulting, he confirmed that Blackhawk wouldnt consider this as fraud even with all the evidence I had, and wouldnt talk to the detective, and wouldnt consider me as a customer even though the fund was given to me. I contacted the detective whos working on the case to get more evidence because everything I had was rejected as evidence by Blackhawk. He said that doesnt make sense, because XXXX filed a stolen police report and flagged the sale as fraudulent and didnt get paid. Hes got the footage of a suspect buying 6 watches with multiple cards, each of our cards have {$14000.00} max, he has to use multiple cards to pay for them. He also gave me the contact information of the detective XXXX XXXX, whos working on another victim in my area in the same sale. As in the email, he wasnt able to give me more evidence but it confirms that there are detectives working on both the XXXX and the victims side, and therere more than one victim in the same sale.
From XX/XX/XXXX to XX/XX/XXXX Ive talked to all the detectives and the merchant to collect as much evidence as I could to prove that its a fraud case, and sent them to Blackhwak, and they were not helpful at all, some say the decision is from XXXX, some say that it didnt occur to Blackhawks investigation team that card information can be stolen and made a copy of. Some say that somebody might have clicked something wrong in the system and it was a mistake, none was able to confirm whats happening with the dispute and all had told me to wait for 90 days for a resolution. Their responses have been so inconsistent that I filed a complaint on XXXX and CFPB, Blackhawk responded on both websites with the call log and asked me to wait for 90 days.
XX/XX/XXXX Its been 90 days, I tried talking to a manager whos assigned to my case after all the complaints Ive filed, I was refused to get transferred the call to her, she later sent me an email saying they are still working on it and will send me an email when theres a resolution. Theyve violated the 90 days and they dont have a reason for the delay or how much longer they need.
|
| 09/11/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
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|
Web |
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on XX/XX/XXXX, i tried to access my account with XXXX XXXX and it was blocked. on XX/XX/XXXX i called customer service to find out why. the cs rep could not explain so i asked for a supervisor, i got a cs rep II named XXXX. who told me that because my cards were purchased out of state it wasnt allowed. my cards the ones he gave, he gave me amounts and full pack numbers to my knowledge were not purchased out of state. i spoke with another cs rep II as well his name started a XXXX he told me that the info XXXX gave me he couldn't regive me. this is a XXXX XXXX safe through blackhawk. i load money by buying a pack or getting a pack from ny family to my safe & from there i load it to my XXXX account or XXXX card. over time ive been getting so many error messages trying to load my cards, there are times where i would load the cards to my safe and couldnt spend the money for weeks to 30 days. i called most times to compain. this last time i was confused because i had been speaking to so many ppl who would give me different information each time i called. i spoke to XXXX ( too many times ) XXXX, XXXX. when i asked for supervisors i got those mentioned ; not supervisors. via email when i sent a message to the XXXX i got XXXX via email. when i emailed the PR department and The CEO email i spoke to XXXX over the phone. I received a email from fraud a guy name XXXX who i responded to for help, emailed him like 6 times no response. XXXX worked at headquarters in CA he said that he would take care of this and issue a refund ( this was around the XX/XX/XXXX ) when i called back the following week he no longer worked for the company and no one knew anything. XXXX responded to the XXXX complaint shes the one who told me XXXX no longer worked there. XXXX knew this and said not to respond because he was now handling my case. i only knew he didnt work there because i emailed XXXX. i have left my callback number for supervisors on different occasions was told i would be called back within 2 business days its been over 1 month and i never heard from a supervisor, every time i ask i get cs reps II the risk department has been working on this for over a month. i speak to XXXX who told me that the information about the packs XXXX gave me was incorrect. that XXXX should not have given me that info. i was then given another set of pack numbers these pack numbers have been sitting on my account from late XX/XX/XXXX to XX/XX/XXXX. i needed this money for my grannys funeral. this was by far the worst experience to try to help bury my granny and i had no funds available. these packs were given to me by my granny to help me with bills right before she died. i use to help her pay her bills she was XXXX didnt believe in banks she sewed clothes sold furniture. now i was told id get a refund and now they want receipts from a person whos deceased. i have sent what i had as i was told by XXXX. i was also told by XXXX whos in XXXX XXXX that he didnt have any XXXX people in his country so he didn't know how to deal with this, he also said that the company would keep the funds and write it off on they taxes. i believe and know ive been treated unfairly, ive been discriminated against, ive hung up on, lied too so they can get me off the phone, ignored. ive posted on XXXX, XXXX and XXXX and XXXX. this company allows the XXXX comments and the disrespect to the customers. ive called over 20 times within a month emailed 4 different email addresses within the company about 20 times, still not once have I talked to a supervisor. risk management has been working on this care for over a month. it seems they just side with the cs reps, i did as i was told i sent in what i had and i was told i would get my refund in full. they have only ignored me. XXXX has been responding but she has only been a liaison everything i email her she has to send to the risk department. it seems every time i send a email no one can open or find it. this has been a nightmare not to mention that im XXXX trying to not have a nervous breakdown while dealing with this treatment. ongoing for over 1 month never once speaking with a supervisor. i have uploaded something but everything couldnt fit.
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| 07/20/2015 |
Yes |
- Prepaid card
- General purpose card
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- Managing, opening, or closing account
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Web |
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In XX/XX/XXXX 2015, I emailed T-Mobile Visa Prepaid Card customer service several times because I could not access funds in my account but received no reply. On XXXX XXXX, I called customer service, and after answering several questions correctly, was told that I passed the ID test and that someone will call me within XXXX days but nobody did. On XXXX XXXX, XXXX from Blackhawk Network XXXX XXXX XXXX. called and left a message. T-Mobile Visa Prepaid Card product is serviced by Blackhawk Network XXXX Inc. On XXXX XXXX, I called XXXX and he asked what I used my account for. I told him that I used it recently for bill payment. He launched into a tirade about how I was breaking the law because I had used the card to make bill payments and have not made any purchases. He said I had committed a crime and could go to jail. He was not interested in what I had to say as he was focused on terrorizing me. He said that I have to make purchases on my card and that I am not allowed to make any more bill payments. He asked me several questions to verify my identity and warned that he has all my personal information in front of him and that I had better not lie to him - his tone and choice of words were that of a bully threatening his victim. I answered his questions correctly and he said that I passed the ID test and agreed to unblock my account. I was upset by his bullying, threats and baseless accusations against me, so I told him that I wanted to close my account and also to speak to a supervisor. He said there was nobody higher up than him and hung up on me. He also did not unblock my account even though he said that he would.
I called the next day and spoke to XXXX in the same dept. I told him that XXXX had agreed to unblock my account the previous day but that my account remained blocked and asked if he could unblock it. He refused to unblock my account and behaved as XXXX had done the previous day. It was as if XXXX of them were working off the same script on how to threaten and terrorize customers who call in about blocked accounts. He made the same threats and accusations to terrorize me even when I tried to tell him about my encounter with XXXX, that I had passed the ID test and my account was to be unblocked. He said that I will have to answer to him now and that he will ask the questions, not me. He said in a threatening voice that he knows everything about me. Unlike the previous XXXX times, XXXX asked me many more questions than in the previous ID tests and asked questions that were very personal, such as the nature of my relationship with another individual, and the age of that individual. He was offensive and rude and even though I knew I answered the questions correctly, he said I failed the test. He refused to unblock my account. He also said that an IRS check that I had deposited weeks ago will be returned to IRS. He refused to say why he deemed it necessary to return a check that was deposited many weeks ago. I felt that he was retaliating against me because he revealed that he knew about my dissatisfaction with XXXX and my request for a supervisor and he implied that I was going to be sorry for my action. Even though my IRS check deposit was valid, he decided to disallow it and refused to give a reason for his action. To get my money back, I have to send XXXX documents to Blackhawk Network within XXXX hours : a picture of my T-Mobile Visa Prepaid Card, a picture of my driver 's license, a picture of my driver 's license next to my face, a picture of a utility bill showing my name and current address, and a picture showing the debit card, utility bill and driver 's license together. I will also be charged a refund check fee which he refused to tell me the amount. He talked over me constantly and refused to answer most of my questions. I asked for a supervisor but he said I could only talk with him and he hung up on me.
|
| 05/13/2016 |
Yes |
- Prepaid card
- Gift or merchant card
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Web |
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Consumer Financial Protection Board Complaint : OmniCard Reward Debit Card # XXXX I purchased kitchen cabinets and was rewarded with a {$500.00} reward card by the cabinet maker, XXXX. It had a " good thru '' date of XXXX. On XXXX/XXXX/2016 I attempted to use the card to purchase some car parts from XXXX at their web site. I entered the card information and the card was accepted for the charge in the amount of {$57.00} at the web site on XXXX/XXXX/2016 @ XXXX pm as evidenced by the date stamp on the invoice. The card number and expiration were noted on the invoice. On XXXX XXXX, 2016 I received an email from XXXX indicating the card I had provided has an expired expiration date. I contacted OmniCard @ XXXX ( the number on the back of the card ) and spoke to a representative who could see the charge I had made with XXXX on XXXX/XXXX/2016 as well as several other charges I tried to make that day ( XXXX XXXX, a restaurant ) and another online charge which was not accepted at the time of the online purchase. I was told that she could not authorize the charge and that she would write up a ticket, which she did ( XXXX ). I wrote the reference number down and also received an email confirming that she had registered my ticket. She told me I would get contacted within XXXX hours. I have not been contacted. After several days ( giving them more time to respond ) I contacted OmniCard again. This time, the representative, XXXX, told me that she could not see the charge I had attempted to make with XXXX ( but she could see the charges I had attempted with XXXX ). She indicated the attempted charges are erased after a few days ( curious ... why could she see the XXXX charge attempts but she could not see the other charges that the other representative could see on XXXX XXXX?? which were the subject of my complaint ). I asked her to look it up based upon the XXXX number ... she indicated she did not have access to the system for those tickets. I asked for a supervisor and was eventually put through to XXXX. XXXX was apologetic but indicated there was nothing she could do ; she indicated she could not look up the XXXX ticket either. I asked for XXXX 's supervisor and she would not give me a name but eventualy gave me the name XXXX. I asked her to put me through to her ; after a long hold XXXX came back to the phone and indicated XXXX was unavailable and could not help me. I asked for the President 's name and was given XXXX XXXX ; asked for phone number or to be put through to his office and was told they do not have that information. I asked for the address of the main office and was given the address as XXXX XXXX, XXXX, PA XXXX. After several additional attempts to get my issue resolved I finally decided to contact the CFPB to help me with my complaint.
I tried in good faith to use a card I believed to be good through XXXX on XXXX/XXXX/2016. The charge I attempted to make with XXXX was accepted on that date. On XXXX XXXX, 2016 I received notice frome the online retailer that the card had expired BUT IT WAS NOT EXPIRED ON THE DATE I USED THE CARD. I attempted to resolve the issue with OmniCard and thought it would be resolved fairly. After several days and XXXX contacts with OmniCard it became clear that OmniCard is engaged in deceptive practices and was giving me the run around. Hard to believe that no one in the customer service department could view my initial complaint even when provided the ticket number ( XXXX ).
I found XXXX XXXX 's information and called his office leaving a message in his voice mail on XXXX XXXX, 2016 at XXXX. I asked for him or one of his representatives to contact me to help to resolve the issue. I have not received a response to my message.
|
| 04/01/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
- Unauthorized transactions/trans. issues
|
|
Web |
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On XX/XX/2016 I attempted to make a bill payment transaction in the amount of {$930.00} ( {$930.00} payment + {$1.00} bill payment fee ) via my account with Blackhawk Network 's Reloadit Safe found on reloadit.com. The transaction did not appear to be successful as the website was providing error messages after each of 2-3 attempts to complete the payment. The next morning, XX/XX/2016, I logged into my Reloadit Safe account to find that all my available funds that were previously " loaded into the safe '' had disappeared. These funds ( {$930.00} ) were available the previous day that the transaction was attempted. There was no trail of where the funds went in my transaction history.
I called customer service and they told me that a Bill Payment had been processed using the funds but they could not verify the amount of the Bill or give me a reciept ID. The issue was then escalated to " Level 2 '' customer service and a ticket was created. I was then contacted by a Level 2 customer service representative XX/XX/2016 and was informed that I needed to call another company named XXXX to resolve this issue and was given a phone number. I was told that the funds were sent to XXXX and that they could help me check the status of the transaction.
Using the phone number provided by Reloadit, I called XXXX and they were not able to verify that a Bill Payment transaction had taken place based on the payee ( my mortgage company ) and account number ( my mortgage account number ). They informed me that if a bill payment transaction had been processed, they would be able to identify it immediately. Since XXXX was unable to identify the transaction, it was concluded that the payment had not been processed on XX/XX/XXXX or XX/XX/XXXX as Reloadit customer service representatives had insisted to me via phone conversations. I called Reloadit customer service back to inform them of the payment status as communicated to me by XXXX and I was informed that the Reloadit company does not provide access to the " Level 2 '' customer service representatives. I was instructed to wait for a response from them. On XX/XX/2016, I finally recieved a response from reloadit via telephone in which they and asked me to verify my phone number as they could not locate the transaction based on the phone number I had provided when the issue was escalated to level 2 via the customer service department. I provided them with an alternate phone number and was informed that they would get back to me shortly. The next day, XX/XX/XXXX, I recieved another phone call from reloadit. They began began discussing a bill payment for the amount of {$160.00} to another payee and stated that they had not received a return payment and that they believe the payment was successful and that I needed to contact XXXX. I informed them that they bill payment they where referring to the WRONG BILL PAYMENT! The bill payment of {$160.00} was SUCCESSFUL and was not the transaction I originally called to dispute. I informed them that they need to investigate a transaction for {$930.00}, an amount matching the amount which had gone missing from my account. I then re-explained to the representative that {$930.00} has disappeared from my account with no transaction confirmation or transaction history. As of the date of this letter, XX/XX/2016, I have n't received any communication from Blackhawk Network about the missing funds. I have received no indication that the customer service team I am working with ( in XXXX ) is capable of fixing this problem.
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| 03/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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On XX/XX/2019 XXXX according to the company ), I purchased a {$500.00} Visa Gift Card from a local grocery store in the XXXX XXXX. I never got around to giving the card to the intended recipient, and I forgot I even had it until I had to move out of my apartment. Seeing the card, I opened it from its packaging and tried to use it on a trip I'm currently on. The card was declined. I called the number on the back of the card, thinking maybe it needed to be activated before I could use it. I was shocked to learn that a purchase had already been made at a XXXX XXXX grocery store in XXXX, CA, in the amount of {$490.00} on XXXX. That's only 4 days after I purchased the card. XXXX is roughly XXXX miles away from where I was that day, and {$490.00} is an unusually large purchase for a neighborhood grocery store -- and it is remarkably close to the {$500.00} limit of the card, which isn't printed anywhere. The company said the card was physically swiped at the location.
I told the company that I did not make the purchase, and they said that their policies state that I only have 60 days to dispute a transaction. I was not made aware of any such policies, terms or conditions when I purchased the card, and while there is a legal-looking document, it's packaged with the card in its gift package. The only way to know about it is to tear open the gift packaging, which the purchaser ( me ) would never do if they intended to give the card to someone as a gift, which is its intended purpose. Also, the card number is obfuscated by the gift packaging, so even if I did know about the terms and conditions, I'd have to either give the card to someone within 60 days of purchasing it, or I'd again have to remove the card from its packaging so that I could get its number, and then monitor its use until giving it away as a gift. Who would want to receive an opened gift card as a present??
I've been emailing back and forth with the company for about a week now, but they keep refusing to do anything. They keep referring me back to their terms and conditions, despite my repeated explanations that I had no way of knowing such terms existed until removing the card from its packaging. They say that because so much time has passed, that they have no way of recovering the fraudulently used funds. I'm a XXXX XXXX, and I know these cards can be cloned if sufficient information about it is made available. Given how quickly it was used after I purchased it, the size of the purchase at a local grocery store ( and in a city that's known for criminal activity ), and the amount being so close to the card 's limit, all being made in a single transaction, I have no doubt that the company that makes these cards had some sort of data breach, and someone had access to the information about this ( and probably many other ) card so that they could not only clone it, but also know to only use it after the original card had been purchased by a legitimate consumer. This sort of data protection is the responsibility of the card issuer, not mine, so their inability to recover the stolen funds should not be my problem.
As said, I've tried to work with the company, but they keep saying the same thing. I've also threatened to report the incident to consumer protection agencies, but that has not encouraged them to take any further action, and they say they are closing the dispute.
|
| 06/29/2015 |
Yes |
- Prepaid card
- General purpose card
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|
|
Web |
Older American |
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On XXXX/XXXX/15 I loaded {$50.00} ( cash ) on to a Reloadit pack. ( This is one of the companies that offers reloads for XXXX Prepaid Mastercards, which is the card I have,. They, Reloadit, are backed by Blackhawk Network California ) I then followed the directions on the pack to open a Reloadit Safe on their website. After I completed the information the website requested, I received a popup message that said I would receive an email of how to complete the activation of my Reloadit Safe. I kept checking my email account ... no email from Reloadit. XXXX hours + later I called them, this would be XXXX/XXXX/15. I was told that they were having software problems and their system would not send out the email notices. Then I was told I would just have to wait until the situation was corrected. When I asked how long that would take the person on the phone did not have an answer. I asked about a refund, I was told it could take up to XXXX days. I decided to give them the benefit of the doubt and wait another day. Actually I waited an additional XXXX days, until today XXXX/XXXX/15. When I called today I got the same runaround. I then requested a refund. Again I was told it would take up to XXXX days. I said I would rather wait for a refund than wait for them to " fix '' their system. At that point I was told to send them an email with a copy of the front and back of the Reloadit Pack, a copy of my receipt, a copy of the Activation Status Receipt and a copy of my Identification. The agent I was talking to then told me that " IF '' everything checked out they would see about a refund. I was told that once I requested a refund they would cancel the Reloadit pack and it could not be used to load the balance on to any other account ( XXXX, XXXX, PayPower etc. ) At this point I got very worried. What if they declined to do the refund ( which it sounds like they do fairly regularlyI Would I just be out the money? I decided to do a bit of research before doing that.
What I found was not pretty. I did a XXXX search for this particular company ( there are a couple of different Reloadit companies ). What I found was disturbing..numerous people have posted problems with this company. Some of the people who requested refunds were declined because Reloadit said the pack had already been posted to someone elses account, but according to the customer, the only people who had all the info needed to do that was the person who bought the pack AND the people at Reloadit that requested all the info on the pack. I believe there is a major problem with this company. I feel any and all sales of this companies Reloadit packs should be halted until this is investigated. I have notified XXXX Prepaid of this issue and they have taken my comlpaint and escalated it to Urgent status. There are enough complaints out there that I believe all of these Reloadit packs from Blackhawk Network California should be removed from sale. Some of the existing complaints mention that their website was hacked and a fake website set up to scam information and money. Anyone who buys one of these cards is probably going to lose their money. This has been going on for months..why these Reloadit packs are still available to purchase is beyond me. They should all have been removed from the marketplace.
I believe this is a complete scam and fraud situation at this point.
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| 02/18/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
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|
Web |
|
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Executive Summary On Friday XX/XX/XXXX I, XXXX, purchased a {$500.00} VISA Debit Gift Card from XXXX located at XXXX GA XXXX at XXXX EST from the main customer service kiosk. The associated VISA Debit Gift Card account number ( PAN ) is XXXX EXP XX/XX/XXXX CCV XXXX with proxy ID XXXX issued by XXXX under contract with Black Hawk Networks.
On Friday XX/XX/XXXX I attempted to use the {$500.00} VISA Debit Gift Card referenced above to make a point of sale purchase at XXXX, GA XXXX at approximately XXXX EST, and experienced a card authorization decline at point of sale utilizing card ending in XXXX.
Upon contacting XXXX shortly after experiencing the card authorization decline, at telephone number XXXX, I learned the following facts and reported the card as compromised due to suspected fraud Shortly upon activation of the card at XX/XX/XXXX XXXX EST, the card was registered to a " XXXX '' in zip code " XXXX '' via channels unknown, but most likely via XXXX. No IP address information was available when asked.
It is my understanding and belief that the person registering the VISA Debit Gift Card likely at one time obtained or had an co-conspiring associate gain physical access to the instrument with details of the following data parameters required to register the card. It is my professional judgement an employee of XXXX likely may have been involved in the compromise of the instrument.
Fraud case regarding the {$500.00} VISA Debit Gift Card ending in XXXX was filed with card issuing bank, XXXX, at telephone number XXXX with case number XXXX.
Various individual transactions we performed between {$1.00} and {$490.00} with an aggregate total less than {$500.00} during the XXXX hour on XX/XX/XXXX at the following merchants. These transactions were unauthorized by me, the legitimate card holder.
Dispute case was opened with XXXX on Friday XX/XX/XXXX.
Copies of XXXX Police Department report were forwarded to XXXX on XX/XX/XXXX.
Documentation and evidence to support claim, including proof of XXXX bank statement screen shot showing I was the legitimate purchaser of the pre-paid debit card, was provided by electronic mail to XXXX on XX/XX/XXXX.
I was reimbursed for the fraudulent use of this card by XXXX directly on XX/XX/XXXX.
On XX/XX/XXXX I received a letter from Blackhawk Networks indicating the investigation had been concluded and that " after further review of the cardholder 's dispute claim we have found no error has occurred. As such, your case is considered resolved and closed ''. This statement is in direct contravention of the consumer protections enumerated in Federal Reserve Board Reg E governing the use of credit / debit / pre-paid card instruments. While I have been made whole by XXXX, a separate and distinct entity from Blackhawk Networks, I find Blackhawk Network 's arbitrary and capricious closing of my dispute case and finding of " no error has occurred '' to be factually incorrect. I am bringing this matter to the attention of the US Consumer Financial Protection bureau as I am concerned other legitimate consumers may be adversely affected by Blackhawk Network 's arbitrary and capacious closing of REG E dispute claims with findings of " no error has occurred '' in direct contravention to sworn statements, facts, police reports, etc.
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| 09/09/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
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|
Web |
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Summary : I am having a UDAAP issue with this myPrepaid Center Mastercard account in which I am not receiving the credits as promised by the terms and conditions of the card. I used the card as specified in the details and with preferred merchants, but am not receiving the promised 5 % credits, and am feeling deceived and the process to try and escalate/resolve is all very illusive, with no set timeline, and I feel cheated & betrayed. Details : I received this prepaid card with a prior balance, and an advertising pamphlet which mentioned receiving 5 % as a credit back on the card when you use the card at preferred merchants which were listed. On XX/XX/XXXX, I used the card to make a large purchase for my soon to arrive XXXX totaling {$660.00} at XXXX XXXX XXXX XXXX - a preferred merchant which would allow 5 % to be credit back on the card. As of XX/XX/XXXX, I had not seen the expected credit of {$33.00} for the purchase on my card ; however, I did see my 2 transactions on XX/XX/XXXX and XX/XX/XXXX which were also at preferred merchants posted along with their respective credits ( the XX/XX/XXXX purchase even being at the very exact same merchant and store location ). Therefore, I called on XX/XX/XXXX at XXXX CST , but when speaking with a representative, I was told I would have to allow for a full 10 business days before calling in as it takes 3-10 business days for the credit to post to the account. I allowed for more than the 10 business days by calling back on XXXX at XXXX CST , at which point I spoke with XXXX who opened a case ( XXXX ) as he agreed the credit of {$33.00} was missing. XXXX advised the case would be resolved within 1-3 business days and I would be contacted regarding the resolution by email. As of XXXX, there have been no emails or contact by the company regarding the case, so I contacted them again. On XXXX at XXXX XXXX CST I spoke with XXXX who advised the case was still open as they were still working on a resolution, and mentioned he would add a note that I was asking for someone to contact me with a resolution ASAP. I asked to speak with a supervisor as this was unacceptable and the issue does not require any complicated research, but is simple math ( XXXX % ) to figure out what to credit my account/card. XXXX could give me no actual ETA on a response and simply said I would have to wait until they reached out. After transferring me to a supervisor, I was on hold for 15 minutes, and then my call was answered but met with dead air. I called back, navigating the 15 steps of prompts yet again! I spoke with XXXX advising I needed a supervisor, and after 12 minutes on hold, again I was met with dead air. I called back now a 3rd time on XXXX, 5th time overall to try and resolve this issue, to speak with XXXX who refused to provide me with the name of the manager ( s ) answering the call and not assisting me. He transferred me to a queue for the supervisor, but advised most were away on lunch and unavailable to assist. After being on the phone and then on hold for another 20 minutes, I received the automated message that all representatives were busy and to press 1 to leave a callback number. I have yet to hear back still - please help me get the money I was promised and am owed by their own terms and conditions!
|
| 12/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
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Web |
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XX/XX/2022 i got a post card from class action law suit that my medical insurance had my data stolen and i could file to get money. i did it and XXXX or XXXX i got a prepaid virtual debit card thru XXXX XXXX party called XXXX
some night i discover on XX/XX/2022 that a charge for the amount of {$99.00} was taken from it and the transaction is listed as XXXX XXXX XXXX XXXX when i XXXX this it came up as 2 things 1. a Restaurant in XXXX XXXX XXXX XXXX XXXX and 2. a Video game. but im still not sure which.
either way i never made this purchase, but i can assume someone was able to use the hard by randomly typing the number or typo. i know this because when i used the card online on XXXX or other sites they dont always check the EXP Date nor the cvv nor the name to use them just the 16 card number so who ever stole the {$99.00} from me had to have done it that way. even my bank card does this sometimes.
i reached out to customer service which was not easy told it can take a few days, to restore my money, few weeks after all this i tried to login online and discovered my account was GONE i had to re-make a new account and used the same email i did before and discovered my card was gone from the account i had the old email i used to make the account used that to restore the old debit card and Discovered the {$1.00} that was left on the balance was missing and no transactions of it being used since the card was locked.
every few weeks i get a email from XXXX tilling me EMAIL START : Communication Update Hello, This email is in reference to your dispute Case ( REDACTED ) We are still actively working with the merchant ( s ) to resolve your dispute. Due to the card network rules we must allow merchant ( s ) a specific period of time to respond to the investigation we have opened on your behalf.
As a reminder we must allow merchant ( s ) a period of time to respond to our requests. This process can take 30-90 days to complete from the date we received all of the requested documentation from you, but most have a resolution within 30-60 days.
A resolution will be provided to you as soon as the investigation is completed via email to your email address on file.
We appreciate your business and value you as a customer.
Sincerely, Cardholder Dispute Services : EMAIL END it's been over 82 days XX/XX/XXXX XX/XX/2022 since this happen and still no {$99.00} reimbursement let alone the missing {$1.00} i am starting to think i am being strung along and they are hoping i forget all about this and let it ago.
i want the CFPB to find out whats taking so long and why i am still missing the money.
i have been seeing on tiktok for 2 months now so many scams going on with other banks letting scammers steal peoples money and tilling there customers oh well and pretend there is nothing that can be done i dont want to be that person.
if you go on XXXX type in mastercard prepaid cards even visa and look at the reviews you will see so many reviews of peoples money just vanishing from there account.
i even see so many videos on tiktok of local store scams were scammers place printed barcodes over real barcodes so you load money onto the scams card NOT yours.
something needs to be done its XXXX and we are still getting scammed.
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| 05/07/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
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Web |
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I used the services of Reloadit.com which is a funds loading service for certain brands of prepaid debit cards. I have used the service successfully in the past.
About two months ago I attempted to load funds to a prepaid debit card but I was unable to do so. I received an error message after every attempt, so I contacted Reloadit customer service. They forwarded my request for assistance to the IT department, who contacted me several days later after.
Reloadit sells scratch off cards containing XXXX digit pin numbers at various retail stores across the country. The pin numbers can be redeemed at www.reloadit.com and turned into digital funds that can be loaded onto prepaid debit cards. Reloadit.com provides users with their own online account which serves as a go-between, or a " safe '' in which users can store their pin codes until they want to load them onto a prepaid debit card. There is a waiting period of XXXX hours after the time of purchase before users can add any funds to their prepaid debit cards. During this time however, users can keep the funds in their reloadit.com safe.
This is where my issue begins. I left XXXX pin codes in my safe worth {$500.00} each prior to attempting to load them to a prepaid debit card. I received an error message when attempting to add my funds to the prepaid cards. This is when I contacted customer service about my issue.
Overall, customer service and the IT department proved to be very unhelpful. The IT rep named XXXX told me that I needed to email photos of the Reloadit scratch offs and their receipts. I did so promptly. I was then told that my pictures were not good enough and I needed to resend them. I did so promptly. Then I was told that I needed to take pictures on different backgrounds. I told XXXX this was not possible since I no longer had the physical receipts and scratch offs. The pictures I sent him had been taken prior to me contacting customer service, as I took pictures of the receipts and scratch offs just in case I did misplace them. He then instructs me that I should travel XXXX hours away back to the store at which I bought the Reloadit scratch offs and request that the store dig through their system to find another copy of my receipt. I informed XXXX that I would not be doing that and he needed to offer me an alternative to getting my money back. He then told me that he could not help me unless I could retrieve the original receipts and take pictures of them on the different backgrounds.
I feel that XXXX was very unhelpful and ultimately would keep finding excuses as to why he and his company would not refund me my money. At this point I was very upset and disheartened with the whole situation. What baffles me more than anything is that no one has explained to my why my funds are being held. The reason could be completely erroneous and an ultimate attempt to discourage users from asking for their money back. I have cooperated with Reloadit and XXXX to a reasonable extent but we are past the point of reason. Their requests are becoming ridiculous considering that all I am asking for is my own money, not a gift or a handout.
|
| 07/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Servicemember |
|
I placed an order with XXXX for appliances in XX/XX/XXXX. I filled out and mailed a rebate form for a {$120.00} Visa Debit Card for purchasing XXXX washer and dryer that was part of the order. I received a debit card through the mail sometime XX/XX/XXXX. I did not activate the card. In XX/XX/XXXX, I received a letter in the mail from Blackhawk XXXX notifying me that my debit card may have been compromised and they were sending me a new card which I received in XX/XX/XXXX
Around XX/XX/XXXX, I went to the myprepaidcenter.com web site to activate the card. I discovered only {$2.00} credit remained on the account. I called a Blackhawk representative and he stated that two purchases were made on the XXXX web site on XX/XX/XXXX in the amount of {$83.00} and {$39.00}, respectively. The representative told me he would send a dispute form in the mail for me to fill out and once received by XXXX, the account would be credited the full amount of {$120.00}.
I never received the form, so I called again on XX/XX/XXXX. This time I spoke to XXXX XXXX. She said she would email me the form that day. Once again, I was told to just fill out the form and my account would be credited the full amount. I filled out the form and tried to fax it along with supporting documentation numerous times over XXXX days XXXX XXXX XXXX and XXXX XXXX ) to the fax number provided. Everything worked fine on my end, but when the fax machine connected on their end, nothing would happen and the transmission would time out. I sent an email stating the problem but did not get a response. So I emailed the dispute form and also mailed it to the address shown in the instructions.
I did not hear back from Blackhawk so I called them on XX/XX/XXXX and spoke to XXXX. He said Blackhawk received the dispute form and his management are reviewing the dispute and will contact me within XXXX business days. I never heard back from Blackhawk.
Around XX/XX/XXXX, I then received two notifications dated XX/XX/XXXX in the mail from Cardholder Services stating that they had sent me a letter concerning the unauthorized activity on my account ; then stating that since they did not receive my inquiry ( which they never requested in their letters ) within the timeframe allowed to pursue the dispute the claim has been closed. Each letter was for one of the two XXXX purchases.
I feel this has been a scam all along. I never activated the original card, but yet someone allegedly used the account to make the two purchases on XX/XX/XXXX Blackhawk never indicated at the beginning of this issue that I had to fill out a dispute form. They just sent me new cards and never indicated I had to fill out a dispute form. I had to initiate the discussion with Blackhawk to find out they wanted the dispute form and then it took effort and time to finally get it to them. Then they say my dispute form was received too late. Something is amiss.
|
| 07/03/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
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|
Web |
|
|
I had a few XXXX gift cards that each had a balance of {$200.00}. I attempted to use the gift cards at my local XXXX to purchase groceries on XX/XX/XXXX. The total for my purchase was {$91.00}. One gift card should have covered the entire amount, however, when I tried using any of the XXXX gift cards they were all declined. I double checked the balance of each of them and they were all {$200.00}. I tried running them as debit and as credit and all of them were declined. Interestingly, when I " split '' the purchase amount and told the machine to only charge {$50.00} on the gift card it worked. I could only use the gift cards for a purchase under a certain amount despite them having well over the {$91.00} that my groceries cost. This was the case with several of my gift cards, where I was unable to access the full amount. They were constantly getting declined and when I would call and ask them why they were getting declined they said that the gift cards couldnt be used at my local grocery store ... .. they offered to replace the cards, but as I indicated the cards worked fine if you made a purchase for XXXX or less of the amount that was actually on the card. I was being denied access to money that was mine and their answers werent solutions. Because this happened multiple times at multiple stores, including XXXX and XXXX, this felt like predatory behavior from them.
I contacted the company on XX/XX/XXXX requesting a refund for remaining amount on each of the gift cards since I was unable to use the entire amount on the gift cards. I sent them all of the information they requested, this included pictures of my ID, pictures of the front and back of the gift cards and receipts evidencing the declined transactions. I emailed them XXXX month later to check the status of the case. They never responded. I called them at the end of XXXX and the customer service representative told me that he would mark the case as priority and I would hear back within 48 hours. A week later I still hadn't heard back so I called them and they told me that they didn't receive pictures of the gift cards in the initial email I sent. I could see on my end that all of the images included in that email had sent. Nevertheless, I resent them the pictures of the gift cards. I received an email back saying they could not refund me due to terms and conditions. I read through their terms and conditions and didn't read anywhere at all about them unable to process a refund. I emailed back asking them to be more specific about the terms and conditions and where I could find this information he was referring to. They emailed me back and told me the case was closed. I have been unable to get a timely response from them to update me on the status of my case and they have failed to inform me on several occasions why this case was never moved forward.
|
| 04/26/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
My sister and I went to a XXXX XXXX in XXXX FL to buy a {$200.00} Visa GIFT CARD. She owe me {$200.00} so she bought the Gift Card with her credit card and gave it to me. I tried to use the card few days later but was not able to do it because the available balance was not {$200.00} but {$0.00}. I went to XXXX in total disbelief to make the claim and the manager told me to contact the card.
The card had the VISA logo so I called Visa but they said they have nothing to do with it.
I called the number behind the card, the representatives only spoke XXXX, it was not an easy process but after few attempts I finally received some paper work by mail to start a dispute, filled it out, sent it back but did not hear back from them again. I tried to call in different occasions ( there's no phone number available for their dispute department, so you need to wait for someone from the number listed on the back of the card to transfer you, then the call would drop.
I realized then I was dealing with a irresponsible company that clearly knows they have a glitch in their system and do not allocate resources to fix it.
I was so aggravated and mentally distressed for having to go through such experience that ended up giving up on my {$200.00}.
They try to delay and complicate the dispute process making it difficult and sometimes impossible for the affected party to get their money back. They ask for a receipt knowing this is a GIFT CARD and chances are you will not have the receipt.
This way they get rid of a lot of claims transferring their responsibility to guarantee funds on the Gift Cards to the person that got the Gift Card because they will most likely there's no proof of purchase.
I still can not comprehend how a brand new VISA GIFT CARD has no available funds but they are very much aware they have a broken system and they should be obligated to disclose that the gift card being purchased may have no funds available.
They know whats going on and the consumer should be protected from Companies like this one. They shouldnt operate unless they guarantee that if you buy a gift card for X amount of money, the money will be available.
The Company name is apparently XXXX XXXX XXXX and they are located in XXXX, NV. Non of that info is available on the card, and they are probably aiming to certain demographic that doesn't know their rights or will do little to claim the money lost.
This claim started in 2019. I did give up on it but I was going through some archived paper work today and found a replacement gift card ( obviously with no funds ) and thought it is unfair to me a any consumer to trust a US company with the VISA Logo to later realized youve been fooled. It is unfair to loose your hard end money to a company that shouldn't be in business until they guarantee the funds for the Gift Cards they sale.
|
| 10/28/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
This issue is documented in XXXX XXXX 's customer service system as case number " XXXX ''.
Throughout XXXX, roughly XXXX XXXX XXXX ( XXXX ) virtual XXXX and XXXX general use prepaid cards were purchased in bulk from an authorized vendor of XXXX. The vast majority of these cards have not been able to be used as payment for purchases, as the cards are declining.
Through XXXX of XXXX, some purchases attempted on the prepaid card accounts were declined, even though the funds on the prepaid card accounts were sufficient to cover the purchase.
On XX/XX/2023, I contacted XXXX customer support to learn the status of the prepaid card accounts and the reason for the declined transactions, and customer support told me that the prepaid card accounts had been blocked via an automated flagging process due to suspicion that a 3rd party had compromised the prepaid card accounts, and unsuccessfully attempted to send me via email new prepaid card account details, and afterwards created a customer service case for me, and requested additional information ( phone numbers, card numbers, registered name, mailing address ) on the accounts and registration info which I provided to their email at XXXX.
On XX/XX/2023, I received a email saying the case was resolved, and asked me to provide the same information to a different email, XXXX, and said that there would be an update or resolution within 1 to 2 business days, and then after I forwarded the information to the new email address, I was notified via email that the case was reopened.
On XX/XX/2023, I replied to the last email received from XXXX, XXXX, for an update on the case, since it had now been 4 weekdays. I have not received a reply.
On XX/XX/2023, XX/XX/2023, XX/XX/2023 and XX/XX/2023, I received automated emails from XXXX with no substance, stating the case status as " Work In Progress ( Awaiting Task ) '' and " New '' On XX/XX/2023, I received an email from XXXX asking for the third time for the phone numbers, card numbers, registered name, and mailing addresses, and that a resolution or update would be provided after XXXX business days. This email was not responded to since this information was provided twice already.
On XX/XX/2023, XX/XX/2023, XX/XX/2023, I received automated emails from XXXX with no substance, stating the case status as " Work In Progress ( Awaiting Task ) '' and " New ''.
On XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, and XX/XX/2023, I received automated emails from XXXX with no substance, stating that they would provide me with an update as soon as possible, stating the case status as " InProgress ''.
On XX/XX/2023, I contacted XXXX via phone and asked for an update on the case, and they could not provide any update of substance or a timeframe for resolution.
|
| 02/25/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I was issued a card by XXXX XXXX XXXX the same as I have been hundreds of times before. While trying to use the card online I accidentally entered the CVV code incorrectly 2 times. The third attempt I corrected my issue and entered the correct cvv code but the card was still declining.
I contacted the support for this card at the phone number listed on their website. After speaking with an agent, XXXX, she advised me that when the cvv code is entered incorrectly 3 times the card is locked for 72 hours and there is no way for them to fix this issue. The only option is to wait 72 hours.
Finding this answer unacceptable, as anyone could understand, I then asked to speak with a supervisor to confirm this policy. My main concern is that nowhere in any terms of service, FAQs or any other location was I made aware this would occur. This is information that should be provided to consumers considering the inconvenience and potential for abuse.
I was then transferred to a supervisor, XXXX, who advised me this was not the policy and that the card was not locked. When I then went to attempt to use the card it declined again. The agent then advised me it was the merchant that was the issue and that the card did not work with this merchant. Since I use hundreds of these cards I knew that was not the case and advised him of this. He then advised me that the card was not locked, but the cvv code was locked and that was the cause of the issue.
Since this is not how gift cards work I asked him to clarify and he advised me there was nothing they could do and I would have to wit 24 hours. Since this was now the fourth different reason I was given I asked for clarification and documentation on the actual reason and policy, but XXXX did not have an answer for me.
This is an obvious situation of the card issuer attempting to save money and hurt consumers by hiring unqualified or poorly trained support agents which, with financial services products, should not be acceptable. This company needs to have a way to fix issues like this on their end. If any bank locked access to a customers money without any resolution other than waiting an indeterminate amount of time and did not publish any policy to alert consumers to the actual procedure, they would not be allowed to continue.
I do not see why any prepaid mastercard issuer should be allowed any different set of rules. While I would hope this issue would be resolved prior to this complaint being addressed I would hope there is some regulation the CFPB can enforce to prohibit a company in this sector from these practices. I am writing not to fix my issue but to protect all future consumers from having this same problem.
|
| 08/30/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I purchased a visa gift card ( issued by XXXX XXXX XXXX and distributed by Blackhawk Network ) to use for online purchases, and on XX/XX/2018 I used it to charge {$54.00} to purchase an item. In XX/XX/XXXX, I contacted the merchant as I did not get my item, and was told via email on XX/XX/2018 that I would get a refund. Upon learning I would get a refund, I checked my visa card online at XXXX, and it showed I had a XXXX balance, so the refund had not come through yet. The following day, when I went to XXXX, it told me that the card number I entered was invalid, and that I should contact the merchant I bought it from. I then tried to call their customer service number off the back of the card, but got the message that the card number was not a valid number, and was not given any options to talk to a person to find out what happened to my refund. I had to use a different visa card I had purchased to finally get to talk to a representative, and was informed that the card had been blocked due to the refund, and that the money would be available in 3 days, but I had to call back to get the card activated after the three days. When I called back again on XX/XX/XXXX, I was told that it would take another 2 days to have the money available, at which time I demanded to talk to a supervisor, and finally got my money. I wasted over 2 hours in total trying to get them to reactivate my card that they deactivated when the refund came in, which they won't compensate me for. I am positive the issuer has instituted this policy to steal refunds from cardholders by making it impossible to check on their cards to see if the refund has come in, and by making it extremely time-consuming to get the card reactivated after they deactivate it. When I finally got through to the last person, he wanted me to verify the date of the purchase in addition to all of the background information I previously supplied to the other customer service people in a final attempt to delay giving me my refund - and since I could not look at my online history for that card, I was lucky I still had my email receipt or they would have further delayed the refund. I want this policy stopped - it has happened to me with other pre-paid credit card companies on 3 other occasions ( when {$1.00} charges appeared on my card which were not authorized, and when I disputed them, they did the same thing to the card, de-activating it and not allowing me to see any information on it or get info via the customer service number ) and while it is not financially practical for individuals to do so, it clearly is in the best interest of all comsumers that you do something.
|
| 03/27/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I exchanged XXXX for several Reloadit card codes at localbitcoins.com in order to exchange XXXX for XXXX. I made several transactions with one user there, each one was for a value of {$500.00} USD, each one i loaded into my " safe '' in my account at reloadit.com. The rules say i could load up to XXXX $ per day and $ 10k per account. After a couple weeks Reloadit locked my accounts with a total of {$3000.00} in them. I called and opened a case, and provided the documentation they asked for right away.
I can write an entire complaint based on the incredibly atrocious customer service. There were lies, rudeness, deliberate disconnections ( hang-ups ), and smug behavior as they enjoyed hearing me getting angry and helpless. One supervisor even laughed at me when i asked for his employee number so i could make note of this and report it ( XXXX, employee # XXXX ) I wo n't go into the detail of the XXXX phones calls i made getting jerked around, and hours i spent on hold just to be asked a few questions to be put on hold again to be transferred to someone else ( cycle repeats ).
They ignored the fact that i provided the correct documentation and asked for the store receipts of the purchases which they knew i could not produce because i told them i obtained these codes via XXXX. I do have documentation showing that i obtained these codes through the service at XXXX. i submitted screen shots of all the invoices/receipts from the transactions. They have ignored this evidence and then last i called they told me i have 2 hours to submit the receipts from the store or my case will be closed forever without possibility to reopen it again.. Now they WILL NOT EVEN LET ME SPEAK TO THAT DEPARTMENT. I ca n't speak to anyone who has the pwower to unlock my account and each person i speak to that would be able to transfer me has explicit instructions to not allow me to speak to them.
I fell like i have been robbed and violated. I am not out of {$3000.00} and feel completely helpless. I would like to take full action against this company and i know there are others like me who this is happening to. The reason i knew to file this complaint is because i shared my story on the forum at XXXX and have learned that his has happened to many others. Blackhawk Network must be stopped and prosecuted for robbing the consumers.
On a final note, my girlfriend has an account with {$1000.00} in it and every time she tries to withdraw the money she gets an error, this has been happening for several days and it 's beginning to appear as though her money is being robbed as well.
|
| 03/01/2023 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
XX/XX/23 Called number on the back of the card ( XXXX ) to verify my balance. The {$100.00} was confirmed as my balance. It was suggested at this point that you should register the card to access balances and transaction, etc., so I decided to do so.
XX/XX/23 - proceeded to go to the website www.giftcardmall.com/mygift as directed by customer service to register my {$100.00} XXXX XXXX card by entering the card number, valid thru date and XXXX digit code as requested. I noticed that the website was extremely slow processing the information so I called the XXXX to check my balance again. At this time the balance was communicated to me as XXXX cent??
XX/XX/23 - checked my balance again at it is still the same, XXXX cent again??
XX/XX/23 - emailed XXXX ; opened Case # XXXX Here is the response.
Hello XXXX, Thank you for contacting Gift Card Mall Support.
We are sorry to know you are having difficulties redeeming your XXXX XXXX XXXX. We will be happy to assist you.
While our Gift Card Support team is unable to assist you with matters of this nature, as we are the order processors for gift cards purchased on our website, Visa Customer Support is available to take care of any questions or issues you may have. Please contact XXXX XXXX XXXX for assistance at XXXX.
Your feedback is important to us, you might receive an email survey to rate your experience in this contact Cordially, XXXX XXXX.
Customer Support Thank you for the opportunity to assist you!
Hello XXXX, Thank you for contacting Gift Card Mall Support.
We are sorry to know you are having difficulties redeeming your XXXX XXXX XXXX. We will be happy to assist you.
While our Gift Card Support team is unable to assist you with matters of this nature, as we are the order processors for gift cards purchased on our website, Visa Customer Support is available to take care of any questions or issues you may have. Please contact XXXX XXXX XXXX for assistance at XXXX.
Your feedback is important to us, you might receive an email survey to rate your experience in this contact Cordially, XXXX XXXX.
Customer Support Thank you for the opportunity to assist you!
XX/XX/23 - Replied to this email and asked if they would reopen this case as I followed all the instructions as provided by the customer service & balance inquiries.
XX/XX/23 - hecked my balance again at it is still the same, XXXX cent again??
In closing, I have made no purchases using this card and would simply like to know what happened to {$99.00} on this card.
Thank you for any assistance you can provide.
|
| 01/09/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I purchased gift cards called " XXXX & XXXX ''. One was purchased at XXXX XXXX on XX/XX/XXXX The other at XXXX on12/18/2021. Each card had {$25.00} on it. The website on the back o the cards is XXXX but this is the corporation : Blackhawk Network California , Inc.
XXXX XXXX XXXX XXXX XXXX, CA XXXX Phone number : XXXX On XX/XX/XXXX I tried to use the cards at XXXX XXXX XXXX in XXXX CO and both cards were declined. The next morning, I went to the website to check the balance and the link for the balance check did not work. I tried XXXX different computers. So I then called the number on the card. First I verified that there was {$25.00} on each card which there was. Then I spoke to a customer service agent. I recorded the call, as they disclose that calls may be recorded. They looked up the card and saw the declined transaction. The agent said it was declined because the purchase was greater than the amount on the card. I replied that every gift card I have ever used, ( whether it was purchased or given as a store credit ) will apply the amount of the gift card and then if there is still a balance, have that paid by another form of payment. She informed me that these have to be run like credit cards and that it does not permit you to " split the payment ''. I replied so I have to spend exactly {$25.00} to use this card or spend less and then leave money on the card that I will not be able to get off of the card unless I then spend that exact amount? She said yes. I stated that credit cards do not work that way. I own a business, I take credit cards and I can apply an amount to a card and then get a separate form of payment. She again said that the cards do not allow to " split the payment '' I replied then don't tell me it works like a credit card because you can split a payment with a credit card. I then asked her to tell me where it disclosed to consumers either on the gift card jacket or on the website that payments can not be split and that it has to be used for the exact amount or under the value of the card. She states that is says it has to be run like a credit card. I repeated my questions because that was not an answer. She did not have an answer. I asked her if she realized that these cards do not work like a gift card or a credit card and people can not get their money off of it in the way that is implied by calling it a " gift card ''. I asked her if she realized that this is a nationwide problem with people using these cards and she got very quiet and said yes. I then thanked her for her time and ended the call.
|
| 08/31/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
I purchased a {$500.00} Mastercard gift card for cash in late XXXX or the first week of XXXX from a XXXX XXXX XXXX supermarket located on XXXX XXXX, XXXX. I do not recall the exact date. The card is issued by XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, CA XXXX I believe that I registered the card with the issuer either the same day or the day after. I registered the card on the issuer 's website and the website showed a {$500.00} balance, at which point I discarded the receipt. Around the middle of XXXX when I checked the balance of the card I found 2 unauthorized online charges, one for XXXX and one for XXXX XXXX. I immediately notified the issuer, and thereafter called both XXXX and XXXX XXXX corporate to notify them of the fraud and hopefully stopped shipment. I provided the issuer with a copy of XXXX XXXX response email and advised the issuer that XXXX told me that they researched the transaction and that the delivery address was that of a re-shipper and the product was probably already out of the country.
I submitted the issuer 's claim form and photos of the card as requested. I advised the issuer that the card had never left my possession, nor had I shared the number with anyone. I did not make the two disputed purchases.
I also mailed a letter to the issuer requesting that they process the claim and that they provide me with sufficient information about the purchase that I could ask XXXX XXXX XXXX to research the transaction. I received no response. I requested by email that they call me. They have not. I left a message with their corporate HQ asking for a return call. No call.
The issuer 's last email response was that unless I could provide them with a copy of the receipt that they would not process the claim.
They stated : " Because Gift Cards are anonymous products the purchase or activation receipt is required to validate that our cardholders are the original purchasers or intended recipients of the cards. You may request a duplicate copy from the original purchase location. '' If the card is purchased anonymously, how does a transaction receipt prove that the holder is the original purchaser or intended recipient. Suppose that the card and the purchase receipt were lost and someone picked them up? In addition, the issuer sent me a new card -- with my name on it -- containing the balance of the funds, without any proof that i was the original purchaser or intended recipient.
I am an attorney licensed in RI and MA. Do they think that I am foolish enough to risk my license and reputation over this claim?
|
| 02/12/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Servicemember |
|
Hello my name is XXXX XXXX, I am writing today to place a complete complaint against XXXX in the depart of XXXX gift card. My complaint is in detail below.
Today my family received a XXXX gift card of XXXX dollars value from our case worker at the homeless shelter .I activated the card proceeded to take my family to XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX at XXXX pm me and my family arrived at the restaurant and placed our order when then the card was declined. We double checked with the card balance and the activation everything was in place .We contacted customer service support and spoke to supervisor Tony with the employee ID # XXXX at XXXX. He proceeded to tell us that XXXX blocked the transaction due to fraudulent activity. There was nothing they could do to assist in the situation but send us out a new card with in 15- 20 days ..We stressed the severity of the situation many times and then the Supervisor XXXX went in to attempt to handle the situation but could not due to that is just how the system works ..As my family became extremely distressed with the situation of not being able to eat at the restaurant we resolved the issue with the restaurant with the order placed. Then went on to head back to the XXXX XXXX where we reside XXXX XXXX XXXX XXXX center XXXX XXXX XXXX, XXXX, TX XXXX where we missed meal call was not able to obtain any other means of food for my family at that time or we would not have been able to get back into the center to sleep passed curfew.. Leaving a family that has two children who are already currently facing many other issues at this time to have to go to bed hungry.. This use can not simply be resolved with just another card due to there is no address to mail the card to our family and in the current state of our families living situation among our children and all this has been nothing but a critical situation that has taken a toll on everyone emotionally at this time.. Me being the mother of this family already suffering for a severe XXXX this has brought me to an extreme place of distress as I lay down tonight. I would like to file this complaint to the fullest extent due to the following The fraudulent activity hold was improperly imposed and took a toll on myself and my family in a major way.
Leaving me hungry and very upset beyond what one can take at this time.
The shame and embarrassment that our family had to endure due to this improper imposed fraudulent activity hold without first consulting with the card holder..
Thank you for your time..
XXXX XXXX XXXX XXXX
|
| 09/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Servicemember |
|
I purchased this card last year. I used the card several times. ( A list activation is below along with the transactions that I did make. **see the ending balance of $ XXXX Date Category Amount Running Balance Merchant Details XX/XX/XXXX Value Load -- Activation {$200.00} {$200.00} XXXX XXXX XXXX XXXX, XXXX, US XX/XX/XXXX Purchase Original Sale - {$21.00} {$170.00} XXXX XXXX XXXX XXXX, XXXX XXXX XXXX US XX/XX/XXXX Purchase Original Sale - {$16.00} {$160.00} XXXX XXXX XXXX XXXX, XXXX XXXX, US XX/XX/XXXX Purchase Original Sale - {$37.00} {$120.00} XXXX XXXX XXXX XXXX , XXXX XXXX , US XX/XX/XXXX Purchase Original Sale - {$67.00} {$57.00} XXXX XXXX XXXX , XXXX , US XX/XX/XXXX Purchase Original Sale - {$13.00} {$43.00} XXXX XXXX XXXX XXXX , XXXX , US Someone had fraudulently used the card to purchase the transactions below on XXXX ( not by myself or any family member ) I have also contacted XXXX and they confirmed the purchases were NOT made by me or my family.
XX/XX/XXXX Purchase Original Sale - {$30.00} {$13.00} XXXX, XXXX, US XX/XX/XXXX Purchase Original Sale - {$13.00} {$0.00} XXXX XXXX, XXXX, US I sent Blackhawk Network every piece of documentation that they requested. Which was a copy of the card front and back, a copy of the affidavit disputing the charges. A copy of the activation of the card. I even confirmed through customer service that they received this information. I even sent them the email from XXXX where they told me the purchases were not made by me. I attempted to get XXXX to reimburse me the charges and charge it back to the person that committed fraud.
I then received an email yesterday that told me that I did not send them the required documentation and the purchase receipt for the card. I assure you ( and have proof that I sent this information to them ) They NEVER told me I had to provide a receipt. I purchased the card last year, who keeps receipts from a year ago? How would I know all the transactions and be able to confirm where I shopped if I was not the purchaser of the card? NOW they refuse to respond to me, and additionally when I call their customer service XXXX they have a message where they will not speak with me. The company is Blackhawk Network Holdings , Inc. the website to view the card which is XXXX. They have removed everything related to my card on line and refuse to speak to me by phone.
This is information from the dispute form.
Mailing Address : Email : Fax Number : ATTN : Cardholder Dispute Services XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX. XXXX, CA XXXX
|
| 02/03/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Dear Consumer Financial Protection Board, On XX/XX/XXXX I attempted to sell XXXX XXXX XXXX E-Gift Cards to gift card reselling website Cardpool, with a total face value of XXXXUSD. Following the submission of my order, Cardpool marked my order as order as a " physical gift card sale '' and requested that I send them the gift cards via XXXX. I then contacted the store and explained that I did not have a physical gift card and asked if they would process the transaction, as I had already submitted to them the gift card numbers and pin information. Since then I have sent several emails and have received no response. Although Cardpool does not provide an exact timeline for customer service, their website notes that they " will get back to you within a day. '' It has been over two weeks. I am requesting the CFPB 's assistance in garnering a reply from Cardpool, and ideally, would request that the company process my order and sent me payment for the gift cards I have sold to them.
For reference, the emails I sent along with the dates are provided below : XX/XX/XXXX I am attempting to sell your company XXXX XXXX XXXX E-Gift Cards, face value of XXXX USD per card. The transaction ID is XXXX. However, when I went through your online check out process your site noted that I now need to send you a physical card to complete the transaction. I am confused as to why this is, as I recently sold you site a similar XXXX XXXX E-Gift Card with no issue. I have also already provided your company with both the gift card number and PIN number so do not see why it would be necessary to send a physical card. Any assistance you can provide would be appreciated.
XX/XX/XXXX Dear Cardpool Support, I am writing to follow up on the below inquiry in respect to my recent attempt to sell your company XXXX XXXX XXXX gift cards. I would appreciate your attention and any assistance you can provide. Thanks!
XX/XX/XXXX Dear Cardpool Staff, This email marks my third attempt to follow up with your company in respect to my sale of XXXX XXXX XXXX Gift Cards for XXXX USD per card on XX/XX/XXXX. I again request that your staff review the order and process it as an e-gift card rather than as a mail-in order, as your system had wrongly designated my order when it was placed. If I do not hear from your company within the week, I will be forced to elevate this to the Consumer Financial Protection Bureau. I hope that this does not come to that action and hope to hear from your staff soon.
|
| 09/21/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
In XXXX my husband and I each received a XXXX $ virtual card from XXXX because our identities were stolen. XXXX sent me a link to a website. I used a code but I got no card number. Last month I received an email from My Prepaid Center asking me to retrieve a card number so I could use it by clicking a link. I thought it was a scam, so I ignored it for fear they would steal my identity. But my husband got the same email, he tried it and told me it was not spam.
So I clicked the link only to discover that the XXXX $ card XXXX gave me contained less than XXXX $!!! The prepaid center site had been taking out fees of {$5.00} a month!! On a XXXX $ card!!!
I couldn't use the card because I didn't have a number and was unable to load it into a wallet, so I was worried that every month they would keep billing me even when my card was empty.
The same thing happened to my husband. After hours of talking to people, the company told him it was a computer mistake and they would refund and send him a plastic card. He got no proof in email, so he contacted the consumer finance agency and they made sure he got the money back and a physical card.
He told me to call My Prepaid Center so I could get my money back. I called today, XX/XX/XXXX, But my prepaid center told me there was no computer mistake, and I would get no refund of fees. They said that I would be charged XXXX $ for every month the unusable card sat on their system. They refused to send an email promising to stop the fees after the card was emptied by them. I became afraid they would send me to a collection agency for fees on a card that I couldn't use.
The support person said they could not send me a promise in writing that I would not continue to be charged.
When I told them that they refunded my husband 's fees, they lied and said it was a different type of card and a different set of rules, but it was the identical card from XXXX.
I am a woman and have a foreign accent, so I became suspicious when we were treated differently under the exact same circumstances. Why would they refund my husband 's card and not mine? I wonder if the scam is to see who they can bully into accepting the fees. Perhaps they thought I would not file a complaint because I'm a woman and XXXX.
I just want my XXXX back and a physical card. I want the government to look into the legality of these fees.
I don't have a card number, but my account is found by using my email - XXXX Thank you.
|
| 05/27/2021 |
Yes |
- Credit card or prepaid card
- Payroll card
|
|
|
Web |
|
|
On XX/XX/XXXX I utilized my employers Values in XXXX XXXX to cash in on employee rewards I have accumulated in my 6 years with the company. I selected the option of receiving a {$500.00} XXXXXXXX XXXX XXXX XXXX Account and a {$200.00} XXXX XXXX XXXX XXXX account. for a Total of {$700.00}, which was included in my XXXX for my income in XXXX and considered a part of my compensation. I have tried multiple times to get access to my money to get new cards issued and I have not had any success.
I recently ( XX/XX/XXXX ) tried to log into my account and use the credit cards, both of which have " Expired '' as of XX/XX/XXXX. The https : //www.myprepaidcenter.com/my-cards says the company will reissue the card and your value if you call customer service. I have tried to contact and reach customer service over a dozen times. The company 's call center provides you with recordings that change your wait time sporadically ( you start out with 50 min go to 30 then back to 50 ) and ultimately you do not get to speak with anyone. Alternatively, I have tried to call the BlackHawk network, one of the companies directly listed on Myprepaidcenter.com, and XXXX, which is claimed to be the issuing bank for these gift cards. I have gotten nowhere to receive my funds.
In addition, according to FTC guidelines cited on the FDIC website, this gift card violates FTC laws. I have been charged fees, but it has not even been a year. It also expires in six months, which does not comply with FTC laws. " Under the law, a gift card can not expire until at least five years from the date it was activated. The law also places general limitations on fees. For instance, the card issuer can not charge a dormancy or inactivity fee on a gift card unless there has been no activity for one year and the card clearly states its policy toward that fee. In addition, some states have separate laws that provide added protection in certain circumstances. '' Here are the three websites in question I have tried contacting customer service at in connection with these prepaid employer gift cards : The prepaid Gift Card Account is through : https : //www.myprepaidcenter.com/my-cards The Issuing Bank ( according to the Myprepaidcenter.com Website Fine Print ) For XXXX privacy policy, visit https : //www.metabank.com/privacy-policy.
The Marketing Network : For patent information, visit blackhawknetwork.com/patent.
|
| 01/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
On XX/XX/21, I tried to use the card to make a purchase less than {$10.00}, it was declined. I then checked the balance, there was a charge of {$47000.00} pending on the account. I immediately called the bank to report my card information was stolen, that was a fraud. The representative on the phone told me that I have to wait until its posted to dispute it. The next morning I checked the balance again, the charge changed to {$14000.00}, that was what was left on the card, so it wiped out the account. I called the bank again. I was told to file a police report, a dispute form and get them notarized. I did everything they asked for. I also during this time had made multiple phone calls to the store that the charge was made and informed them my card was stolen, please dont make the shipments if its an online sale. I also emailed their company. The store then called their police, XXXX, the officer contacted me for more information through phone calls and emails. He also said that the store informed him that someone was about to come in and pick up the watches that was bought with my name, he was waiting outside the store. He also said he would be happy to help if the bank calls. I then called the bank and provided them with all this information hoping it would help with the investigation. I waited for about 2 months, I today got an email saying their investigation found no error in the transaction and the case is now resolved and closed. I called the bank immediately and was on the phone with a few people for 3 hours, cuz they would put me on hold transferring to someone but the call just drops and I had to start all over again. The whole customer service experience is a nightmare. Eventually I was told that they would escalate the case but not very hopeful. I asked what exactly is the investigation process, cuz I have a police report, I called numerous times when it was still being processed. I called the store if they had investigated any of these resources, its more than obvious that it was a fraud. The word was mentioned throughout the phone calls. I cant contemplate they would come to this conclusion if any effort was invested in the investigation, its clearly a fraud. However, they basically just said that they couldnt see it in their investigation so it was determined as no error. Ive lost faith in their investigation. Please help me get justice.
|
| 12/29/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
On Saturday, XXXX XXXX, 2016, I received a call at my business saying that it was the gas company XXXX XXXX XXXX XXXX. They said that I had an overdue balance of {$490.00} and that I had to pay it immediately or my gas service would be disconnected, and my business depends 100 % on gas. They told me to purchase a prepaid card with the amount due on it ( {$490.00} ), and that when I got it they would give me instructions on how to give them the card information in order to avoid having my gas service disconnected. And I did so. I purchased a card called Reloadit with the amount off {$490.00} on it from the XXXX located at XXXX XXXX XXXX. But a few hours later I realized that the gas companys ( XXXX XXXX ) offices arent open on Saturdays, and that I had been a victim of fraud.
I called Reloadit to see if I could cancel the payment process to the person who defrauded me, and it appeared that I had called in time to cancel the payment.
The Reloadit representatives gave me a case confirmation number : XXXX.
Three days later, a woman named XXXX called me from XXXX to give me a new incident number : XXXX.
Since they hadnt called me back on XXXX XXXX, I called them again, and the representative XXXX gave me another case number ( XXXX ) and told me to send them the proof of purchase for the Reloadit card, plus a copy of the card with the numbers on the back of the card. She told me to send it by fax to XXXX, and I did so.
They told me that it would take approximately one month to have my money returned.
On XXXX XXXX I spoke with a man named XXXX, who gave me another case number ( XXXX ). And so it went : month after month I was assisted by different representatives who gave me different case numbers, telling me they were reopening the case, but they never gave me a solution or sent me the money. Ive already spoken with the manager and he hasnt given me the solution for getting back my money either.
A few months ago I told them that if they didnt send the money, I was going to report them, either to the Better Business Bureau or the CFPB.
Apparently they dont care. Ive given them several more months, and I still havent received anything. Please help me.
Thank you.
|
| 05/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
User for years with XXXX XXXX. Received from work XXXX XXXX. No issues until now. This run around & getting poor resolution is unfair & unacceptable. Had {$130.00} bal for over a year. Used card for purch in XXXX it declined. Purchase was {$40.00}. They said no issues on their side but couldve been issue on merchants side. Seemed possible didnt try again & kept saving. Work gave points in XXXX. My bal was {$35.00}. Called to find out how to fix it. Told go to website. I couldnt. Found out theres no profile for me anymore. Was told last 2 transactions. I had a fraud charge {$99.00}. Told try review text alerts of purchase. Explained I never received any alert if I had this wouldve been handled right then. Asked how & when did my profile get erased. They couldnt tell me. They finally understood with no profile there's nothing going to be sent. I wouldnt know of a problem. They said wait for email 24-48 hrs they would have a resolution. Was told get a new card since mine was compromised. Called company several times in two weeks still no email. They would escalate again. Just received new card had to register new profile which now works. Checked new cards bal hoping to see orig {$130.00} & nope its only {$20.00}. Old bal was {$35.00}. They charged a {$15.00} replace fee. Just got email saying sorry but charge was over 60 days old theres nothing they will do to reverse fraud charge. Called to escalate got same thing. Was told with new card I can start over. Tried getting my company to help asked if they could help with reimbursing {$99.00} charge since work is a finance bank & they offer card to employees. They said sorry we just use this company go back to them. Blackhawk wont help. They didnt help in XXXX when all this could have been avoided. Just found out fraud charge was reason orig purchase didnt go through. This company dont care about their users and making things right. They just want to charge you fees & take your money. They are thieves. If you are lucky enough to get a response from the company its just a generic auto response. They do not fix any of the issues. I will also be filing a complaint with the XXXX.
|
| 11/09/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received two gift cards in the amount of {$200.00} each ( {$400.00} in total ) as a gift a few months back from my friends as a housewarming gift and I opened the gift card packages a month ago.
When I checked the cards I realized there weren't any security codes behind the card which doesn't allow me to use cards online or in store.
So I contacted the customer service and opened a case with a case number XXXX explaining the situation. They requested the documents below.
o Front and back of the card as well as any tampering/packaging o Original Proof of Purchase o Copy of your photo I.D .
o Mailing address I provided all of the documents except the proof of purchase since it was a gift from several friends and it's inappropriate to call them and ask for a proof or want them to track down the expense which they did who knows when. And I explained this situation to representative. They said it was okay on the call but closed the case with an explanation they never received the docs needed even though I sent several times.
Then I opened a second case with a case number XXXX. This time they received the documents and asked for the proof of purchase and I explained the situation once again. I didn't get a response from them. Today I called them to ask for an update about the case but I heard that the case was closed once again without an update given to me. I was basically waiting for nothing.
So I opened a new case with a case number XXXX but it has been more than a month and I lost my hope about them resolving my case. That's why I contacted you.
Basically they are keeping my {$400.00} just because I'm not able to provide a proof of purchase even though I have the cards physically and their security codes are empty.
Don't know what else I can do to get my money back. It's like stealing money from gift card recipients. Basically they can sell several cards without a security code and keep the money to themselves because the gift receivers won't be able to provide a proof of purchase. I need a replacement of the cards asap and I don't wan na let them keep my money. They have no right to do that.
|
| 11/22/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
I purchased Reloadit brand reload packs for a XXXX prepaid card. This company requires you to load these packs into an online 'safe ' and then from there you can load your card. The website allowed me to load these packs into my safe, then would n't let me load them to my card. I logged out and came back later to find the company had locked me out of my own safe. I called their customer service line numerous times. I was accused of stealing these packs and was told I must provide proof that I bought them. They considered it suspicious to have purchased these packs from more than XXXX location with days between each purchase. At XXXX point they even said I should expect to be contacted by the FBI.
The customer service representative gave me an email address to send the proof that I had purchased the packs. I was required to send photos of the reload cards and receipts. I was also required to provide a photo of me holding a government ID. I emailed everything the same day. I called back a week later and the person told me he never got them, then asked for my landlords telephone number to prove I live where I said. He started counting down from XXXX, when I would n't give it to him he hung up on me. I called more times. They put me on forever holds on more than XXXX occasion ( that 's when you get put on hold with no intention of them returning to the line, XXXX minutes without checking in ) They locked my account permanently with {$650.00} dollars in there.
A number of days after being told by phone they never got my email, somebody responded to the email I sent them. She asked for more information and was quite polite. Then she called me to confirm my address for the refund check.
Still no check. I emailed her and now she is unresponsive too. This has been going on for months. Every person I call now says there is no way I 'm getting my money back. I recently called them again to try to resubmit the information they require. They said they wo n't be making any effort to resolve this issue and my money is gone.
|
| 03/30/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
Law enforcement : WAKE UP! You are being fooled by these businesses, they laugh at your lack of proper regulation.
THIS IS THE SECOND TIME I have to open a complaint due to an attempt to prevent me from using the card that I earned through a reward ( rebate ).
It amazes me how law enforcement seems to be hibernating allowing business like Blackhawk Network to continue to operate. This is not a technical issue. These are difficulties created to make users unable to use the card.
I ALREADY HAD A COMPLAINT a few months ago with a different card, and I WAS PROMISED this issue would be reviewed and fixed. NOTHING HAS BEEN DONE!
This is an absurd.
I received a rewards card that is valid until XX/XX/2021 ( XX/XX/2021 ).
I tried to activate it to use, and activation failed. I tried for XXXX days, via website and calling, and it keeps telling me this card can't be activated.
***** IT IS IMPOSSIBLE TO REACH ANYONE ***** A financial service WITH NO POSSIBILITY TO TALK TO A HUMAN BEING! HOW IS THIS LEGAL AND ALLOWED TO EXIST!
There is no chat or email in the website XXXX XXXX XXXX
There is no option at all in the phone system XXXX XXXX ) to talk to a person. This automated phone system is another layer of frustration because not only it never gives an option to talk to someone, but also puts you in a infinite loop. At the end it asks me to hang up. I urge you, law enforcement, to please call this number and have fun trying to contact anyone in case your card activation keeps failing - THERE IS NO ASSISTANCE AT ALL.
HOW IS THIS POSSIBLE!!!
HOW IS THIS ALLOWED TO EXIST!!!
THIS IS NOT THE FIRST TIME I have trouble using a card THAT SHOULD WORK FLAWLESSLY and Blackhawk Network MAKES IT, ON PURPOSE, DIFFICULT OR IMPOSSIBLE TO USE.
WAKE UP LAW ENFORCEMENT!
A financial company that does not allow a customer to access the funds ( that expire by the way! ), and that does not provide ANY WAY TO TALK TO A HUMAN in case of issues.
***** WAKE UP! ***** AGAIN : I URGE YOU TO WAKE UP FROM THIS HIBERNATION.
|
| 07/09/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Made online purchase at XXXX for {$16.00}. Order was canceled due to XXXX automatically applying an outdated shipping address from my account. They acknowledge the error, and they immediately issued a cancellation notice. I have screenshot and email confirmation. XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX ( {$16.00} ) {$16.00} balance has yet to be recovered back to my XXXX XXXX XXXX ( Blackhawk Network ) as of today, XX/XX/XXXX. In detailed conversation with XXXX escalation team, they indicate that their hold on the funds has long since expired ( XX/XX/XXXX ). And so the money should have been recovered back to the available balance of the prepaid card. It has not. I spoke with XXXX ( offshore call center rep for BHN ), who repeated ad nauseum that it takes 30 days for the money to be recovered to the card, and that it is " because of XXXX problem. '' This appears to be nothing more than scapegoating. Since the XXXX hold has expired, there is no outstanding claim against my funds that BHM would be required to cover. This appears to be an attempt to float MY money for as long as possible for BHN 's financial benefit ( float adds up pretty quickly if they 're doing this to thousands and thousands of transactions at a time ). The BHN rep made no offer to assist or resolve, merely repeating over and over that it takes 30 days. The BHN website shows ZERO reference to any hold on the card ( I have a screenshot of the account info, and specifically the " Holds '' section, which is blank ). The BHN rep refused to offer any reasonable explanation as to 1 ) where my money is, or 2 ) why it is not available for my use ... other than to blame XXXX, and repeating her " 30 days '' script. This is wildly inappropriate behavior for a company to hold consumer funds for such a long period of time -- especially without documentation in our accounts, and without explanation as to the extended period. In 2017, funds availability and holds are routinely resolved same day or next day with every other credit card I hold.
|
| 04/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
As part of an incentive to sign up for XXXX, I was mailed a {$300.00} pre-paid Visa card at the end of XX/XX/XXXX. I have since found that the card is serviced through " Prepaid Card Center '' and " Blackhawk Network '' on behalf of XXXX. Prior to the card being delivered to me, the card was stolen in the mail. I only found out that it was stolen once I received an evidence notification from XXXXXX/XX/XXXX Police Department, at which point I reached out to the card company to learn that the funds had been fraudulently spent. I was instructed to file a Cardholder Dispute Form with the Company, which I submitted on XX/XX/XXXX via email. This initial notice included the letter from the XXXXXX/XX/XXXX Police Department as further evidence that I was not involved with these charges. After not hearing a response, I revisited the card processor 's website and was notified that I now needed to submit a notarized affadavit. On XX/XX/XXXX I mailed a notarized affidavit, along with a copy of my original cardholder dispute form, the XXXXXX/XX/XXXXPolice letter, as well as the two United States Postal Inspection Service notices that I received. After again not hearing back or hearing a resolution on the matter, I have reached out several times to the Company. On subsequent phone calls, including the most recent one XX/XX/XXXX, I was notified that the forms and required information was received XX/XX/XXXX but that it was still " processing ''. It has now been over 90 days since this was started and the Company has failed to resolve these fraudulent charges and has failed to maintain even the slightest communication throughout this process.On the XX/XX/XXXX call, I was informed by " XXXX '' that his supervisor had allowed for an exception to be made to fund the account the disputed balance, with funding expected " within the next ten minutes ''. I then went to log back onto the website to find that my card had been blocked and that I was no longer able to log into my account.
|
| 11/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
In XXXX 2023, I purchased a Reloadit Card with a value of {$350.00} from a local grocery store. Despite my initial reluctance, I engaged in unsuccessful attempts to load funds onto the card via the company 's website, encountering communication challenges with customer service representatives based in XXXX XXXX. Subsequently, I opted for a refund due to the perceived sketchiness of the situation.
Upon contacting customer service, I was informed that the only available refund method was a mailed check, deviating from my original cash payment. Reluctantly, I complied with their request for personal documentation, including a picture of my ID, the receipt, the card, and proof of address, all communicated through email, Despite their assurance of sending an expedited check, the process extended beyond the stipulated time frame. After several exchanges, a representative claimed the check had been sent, providing a check number but omitting details such as the issuing bank. Upon expressing concern and requesting certified or registered mail for the check, my request was disregarded.
Further complications arose when subsequent checks were promised but not dispatched. Communication breakdowns persisted, with conflicting Information regarding the status of the checks. Requests to speak with management were unmet, and promises of callbacks went unfulfilled.
As a senior citizen facing challenges due to XXXX, this prolonged and distressing situation has added an undue burden. The assistance of my son has been crucial in navigating the complexities of email communication and phone calls related to this matter. The stress induced by this ordeal is bated by my XXXX, and the funds in question hold significant importance, as they were earmarked for critical expenses.
I am reaching out for assistance in resolving this matter and obtaining the refund I am rightfully owed.
Your support in getting this issue promptly would be greatly appreciated.
|
| 12/31/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I was issued a card from XXXX This site is owned by Blackhawk Networks and is currently the subject of a class action lawsuit for a massive data breach. This company has a 97 % negative rating at various sites like XXXX XXXX for a series of tactics designed to prevent consumers from being able to use the card. These cards are often issued to consumers by airlines which is where the bulk of complaints come from. My card is activated yet declined everywhere. I was unable to add the card to XXXX XXXX. Their app, whose sole purpose is to facilitate this doesnt work and appears to be a trojan that collects personal information from devices. Ive spent 3 hours on the phone with them, and that phone system which is often down is designed to prevent consumers from resolving issues. Once I was able to speak to someone, they were unable to provide me with information about where the card is accepted despite telling me it only works at certain retailers. This is despite it carrying a XXXX logo. The site is deliberately misleading, and despite my having an activated card and access to the card number, XXXX and expiration date both the site and the company tell me I had to create an account, and provide them with personal information to use it. That has had no affect, but their terms of use states that they will use this information for marketing. This is for a pre-activated digital card I was given as a gift. Their customer service people have also demanded information about the computers that I own, operating systems, etc. My experiences are very similar to other peoples. The case I opened with the company was automatically closed with no resolution. One of this companies other sites, giftcards.com suffered a major data breach in 2020. I believes that this company relies on a tactics to ensure that a certain percentage of consumers will give up on getting their money which Blackhawk will then pocket.
|
| 09/24/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
In 2023, I have received two Prepaid Mastercards from BlackHawk Network ( BHN ).
The cards came to my email, XXXX, because I had requested them as virtual Prepaid Mastercards as they are convenient to use online. I am physically XXXX, needing a paid assistant routinely.
The first card ( {$79.00} from XXXX ) had no issues. The second card ( {$48.00} ), however, has generated errors since XX/XX/2023. The error reads : " Oops. There's an error on our side. Please try again soon. '' ( see attachments ).
The redemption code for the second card is : XXXX Instead of repairing their error, BHN has made both cards invalid now.
According to XXXX / XXXX, many people are still seeing the same errors, not just me : XXXX XXXX XXXX XXXX Against my wishes, BHN claims : They had mailed two physical cards on XXXX XXXX XXXX
To date, I have not received the cards. Had I wanted them as physical cards in the first place, I would have picked the correct delivery system on the original claim form ( see attachments ).
I declined the slow mail delivery but chose much faster virtual Mastercards.
BNH also wants me to provide my photo ID and my utility bill because I have not received the cards.
I am not sure why BNH needs to have my private information and what they will do with the information afterwards.
If I made any error at all, I would be willing to provide my name, my email address and my physical address only, the same information I had given to XXXX XXXX / XXXX to qualify for the Prepaid Mastercard.
But, the error is entirely on their side, as the error message reads ( see attachments ), inconveniencing me beyond what was promised by XXXX XXXX XXXX XXXX when I qualified for the Prepaid Mastercard.
According to XXXX / XXXX, XXXX is charging dormancy fees of {$5.00} per month for many people who can not access their cards due to the error on the BNH server, a double whammy.
|
| 12/28/2021 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I was approved for the NYS Excluded Worker 's Fund after being denied regular and Pandemic Unemployment. This comes after being out of work for over 14 months. XXXX Bank XXXX XXXX XXXX XXXX ) sent me a prepaid debit card and I used this card for several transactions related to work including paying overdue bills. I was reviewing my transactions online and noticed that over {$9000.00} was stolen off of my card from merchants in Illinois when I was in New York at the time each and every XXXX of the identity theft charges was made. I sent in the proper forms to XXXX Bank XXXX XXXX XXXX XXXX ) and was assigned Case Number XXXX. I was asked to file an Identity Theft Report which I did and sent in a copy to the XXXX. I also sent in additional evidence explicitly proving that my identity was stolen previously and numerous credit cards were opened in my name with XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX XXXX XXXX.
On XX/XX/2021, I received an email from the XXXX stating that my case was resolved and that I would receive another email with the status of the resolution. I was only credited back close to {$900.00} of the over {$9000.00} of fraudulent charges. I did not receive an additional email regarding the resolution.
Since I was out of work for over 14 months and denied any XXXX related unemployment, approval from the NYS Excluded Worker 's Fund came as a much needed relief to My Family as well as myself. The funds that were stolen off of my card were going to be used to pay our late credit card and other monthly bills including our past due rent.
I reported all of the fraudulent transactions within the time frame as set forth by applicable law including but not limited to reporting the identity theft charges on the card within 60 days.
Under applicable law, I request that the XXXX provide me true copies of the documents which were used to investigate these matters.
|
| 06/05/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
Servicemember |
|
A man called me on the XXXX of XXXX. He said that I was eligible for a {$5000.00} loan. I asked for a {$1500.00} loan instead. He said it was a government loan. He said I would pay {$91.00} every month for 16 months. The interest fee was XXXX percent.
He sent me an email with the loan documents. His name was XXXX XXXX from XXXX XXXX XXXX XXXX his email was XXXXXXXXXXXX gave me his phone number was XXXX, which was the same number that he was calling from the whole time. He said if I did the loan that day, I would have to pay back the money on XXXX XXXX. He said that I had to call him back at that number in order to pay the loan back.
He said the loan worked like this : I would put {$150.00} on a ReLoadIt card. Once I put that money on the card, the loan proceeds would come later that day. He said the money would let him verify that I could pay the loan back. The card deposit would do that, he said.
I put the {$150.00} on the ReLoadIt card on XXXX XXXX. I bought the card at the XXXX XXXX on XXXX XXXX. in XXXX, NC. The man was on the phone while I purchased the card in the store. He said to give him the pack number ( XXXX ). I did. He said it would take 1 hour to process. I kept calling him about every 30 minutes. He said it would come ... just wait and it would arrive. He said wait another hour.
I went to ReLoadi 's web site XXXX said to make a special account. They said the money had been used, because he had the pack number. ReLoadIt told me as long as you have the pack number and the amount you put on the card, you do n't need anything else to get the money off the card. They said he could take the money if he had the Pack and the amount. So he did and he kept the money.
He called me again Wednesday XXXX XXXX. He said to put {$110.00} on another ReLoadIt card. I did n't do that, though, because my dad said not to do it. When he kept asking for money, I got smart.
|
| 08/23/2023 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
In XXXX I received a XXXX $ virtual card from XXXX because my identity was stolen. It was given to me through a website called My XXXX XXXX. I used the code and retrieved a card.
This month they sent me an email reminding me about the card and explaining how to get the actual card number by clicking a link. I had difficulty even accessing it and there was only a po box for the site, no support number. The only support listed was for the specific credit card. So I called the XXXX phone number listed on the site, and went through the automated XXXX which often ended with a " goodbye '' when I couldn't find the right option.
I was finally able to reach a live person who helped me get access.
Imagine my surprise to discover there was less than XXXX $ on my card because XXXX / myPrepaidCenter had been charging me a " Dormancy Fee '' of {$5.00} EVERY MONTH- on a XXXX $ card. I still couldn't access the card. I was unable to load it into my wallet, so the fees would continue. What happens when the card is empty? Would they send me a bill every month?
I called again, another round of XXXX and wait times. When I asked if they would continue to bill me every month even after the card was empty and even though I couldn't access, she couldn't answer. When I complained, the support person said they didn't work for XXXX or for the website. She was unaware of any XXXX fee.
It took several phonecalls before I could find someone who would help me. I complained until my persistence paid off. I was finally told that this was a mistake - since I only retrieved the card number today, I should not have been charged.
Even if I had retrieved the number 6 months ago, that fee is absurd!! They promised they would give me my money back and would mail me a plastic card ( at no fee. ) We shall see.
So first I suffered identity theft through XXXX, and then I was robbed by XXXX.
|
| 05/10/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
The visa " gift card '' I purchased to specifically use for an online purchase was declined. When I contacted customer service, I spoke to XXXX . I asked him as to why, I was informed it was because the card was not registered. I then hung up and went to register the card. I then attempted to make an my online purchase again. The card was declined XXXX additional times. I called customer service again and I spoke to XXXX . XXXX informed me that it was because the company I was trying to make my purchase with was flagged. I asked XXXX what does that mean? XXXX said that Blackhawk was investigating that company. I then asked XXXX if there was certain businesses that Blackhawk refused to do business with, why was it not plainly written on the package upfront so the consumer was aware. He could not answer my question. I then asked XXXX to put me through to his supervisor. Af ter 15 mi nutes of waiting, a supposed supervisor by the name of XXXX came to the phone. I posed the same questions to him. XXXX told me that Blackhawk did not do business with that company because it was under " their '' investigation. He could not give me a timeframe of that investigation because he does n't know. I asked him what I was supposed to do being that I was not informed that Blackhawk does not do business with certain companies prior to purchase of the gift card. XXXX suggested that I use a competitor gift card provider instead. I told XXXX that indeed I would do so next time. I then asked XXXX to speak with XXXX 's manager and asked what was XXXX 's manager name. XXXX refused to put me through to his manager and refused to tell me his manager 's name. XXXX was extremely rude with his rebuttals and refusal to provide me " the customer '' with any information. I told him that I would file a complaint with someone and he told me to go right ahead.
|
| 07/03/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I received a prepaid Visa card from XXXX XXXX XXXX as part of a rebate offer for the purchase of contact lenses. The card amount was {$130.00}. The lenses were purchased in XX/XX/2018, and I believe I received the card within a few weeks of submitting my request through their website. The card came with an expiration date of XX/XX/18. I failed to activate the card before the expiration date. Two weeks ago, I started trying to contact XXXX XXXX XXXX to get them to reissue the card. Per the fee schedule listed on the letter that the card came with, my hope was that they would issue a new card with a total amount of {$110.00} ( original value of card, minus the {$6.00} plastic replacement fee and $ XXXX/month card account maintenance fee ). However, when I called the customer service number on the back of the card ( XXXX ), and finally was able to speak with someone ( it took me two times of navigating through their answering system ), they informed me that I needed to call XXXX because they were not responsible for that card. When I called that number, I was told they also did not deal with these card issues and that I needed to call the number on the back of the card ( ie the first number I called ). I next called the customer service number for the issuing bank XXXX ( XXXX ). It took me two separate calls to reach a person who could speak with me. That individual informed me that I needed to call Black Hawk at XXXX. When I called this line, the automated answering service provided no options for addressing my issue. I entered my card number when prompted, and the service stated that there was no information for my card. In reviewing XXXX XXXX XXXX and Black Hawk online, I found multiple complaints from other individuals about having difficultly retrieving their rebate funds, activating their cards and/or using their funds.
|
| 10/11/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
On XXXX XXXX, 2017, I ordered three {$500.00} XXXX gift cards from XXXX ( i.e. from the " Blackhawk Network '' ). The cards never arrived at my home. When I followed up on XX/XX/XXXX, I learned that the cards had already been used, so, presumably stolen while in the mail to me and used by the thief. One card had one fraudulent transaction in the amount of {$490.00} ; another had six fraudulent transactions totaling {$490.00} ; and the third had three fraudulent transactions totaling {$91.00}.
The remaining funds on the cards were then blocked. I was instructed that a " dispute form '' would be mailed to me, which I received in late XXXX, completed, and returned via email ( to the address XXXXXXXXXXXX ) on XX/XX/XXXX
I received no confirmation that my dispute forms had been received, so I followed up in XXXX and confirmed with the company that the disputes were in progress.
Today (XX/XX/XXXX ), I received three letters from the Blackhawk Network, each dated XX/XX/XXXX, demanding additional supporting information that it is not possible for me to provide. For instance they request " a copy of the front / back of the gift card '', which of course I can not provide since the gift cards never reached me. The letter also asks for another copy of the dispute form that I already provided, and threatens to close the dispute if I do not respond within 10 business days of the date of the letter [ i.e. two days from now ].
I intend to respond immediately as best I can, but in order to protect myself -- and due to the exceedingly slow response time by the company [ I have been without more than {$1000.00} for nearly two months ] -- I am now also filing this CFPB complaint.
In the " account number '' section I will list just one of the three relevant card numbers, but I intend for this complaint to cover all three.
|
| 03/27/2017 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I purchased a {$500.00} prepaid XXXX gift card. I used that gift card to pay part of the cost of XXXX computers from XXXX. I subsequently returned the computers to XXXX as it I was able to find some better computers at a good price from another merchant. When XXXX processed the refund for my computer, they applied the entire refund to the {$500.00} gift card, which was {$980.00}. Upon doing that, the gift card company blocked the card so that I can not access the money. I immediately contacted them and was told to send in a receipt from staples showing that I had returned the computer and they would unblock the card in XXXX to XXXX business days. I immediately sent the receipt to the gift card company. This was on XX/XX/XXXX. The gift card is still blocked as of today ; XX/XX/XXXX. I have repeatedly called the gift card company and they now refuse to give me a time frame for when or if they are going to unblock my card. I feel it is not acceptable for this company to withhold {$980.00} of my money from me for such a long time for no apparent reason. Furthermore, I told them I wanted to send a letter of dispute to their company so that I could later file for arbitration, as per their terms, they have 30 days to respond to a dispute. They told me I am not allowed to send in a dispute since my card issue has not been resolved. By that logic, they could keep my money locked away for 20 years! Please help me hold this company accountable for their actions and give me my hard earned money back! I need that money to pay bills for my family. This company also told me they would not be paying me any interest for the money they are with holding from me against my will.
The Gift card number is : XXXX I have attached a copy of the return receipt from XXXX. You can see where the refund was processed back to this card.
|
| 08/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
XXXX : I found a XXXX Gift Card in my XXXX XXXX XXXX ( XXXX XXXX ) things. The person who purchased the card had written {$150.00} on the cardholder ( it was unopened and unused ) I called XXXX ( XXXX XXXX ) to confirm the amount. I was told because my son was deceased I had to send them my authorization to use it. No problem. I sent them the court docs ( along with my ID ) which gave me the authority to act as XXXX Representative for my son 's estate. They told me it would be XXXX - XXXX weeks before they reactivated the card.
XX/XX/XXXX : They could not find my file but when they did they told me it would be XXXX XXXX XXXX days and I would receive an email saying everything was clear XX/XX/XXXX : They told me it would be XXXX XXXX XXXX days and I would hear. They also told me to email customer service at XXXX XXXX and they would take care of it.
XX/XX/XXXX : I emailed XXXX XXXX with no response XXXX : XXXX I emailed XXXX XXXX with no response Case # XXXX Last XXXX or the Gift Card : XXXX Exp. XX/XX/27 XX/XX/XXXX : No response from anyone I will call them again today. I do not anticipate any results. I am tired of the run-around.
XX/XX/XXXX : Now they say they do not have any of the required information and I need to start over. Here is what I received : ( which was done and verified as complete in XXXX ) To continue with the process we recommend to mail the next information at Customer Service XXXX. XXXX XXXX XXXX XXXX, XXXX, CA XXXX.
- XXXX XXXX indicating the caller 's relationship to the deceased cardholder and why they are requesting the refund check - An original certified copy of the death certificate of the registered cardholder - A certified copy of letters testamentary or power of attorney, indicating the person is authorized to act on behalf of the estate of the deceased cardholder
|
| 11/26/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Black Hawk Network has lost {$800.00} of my money.
I purchased four {$200.00} [ {$800.00} total ] MasterCard gift cards from Black Hawk Network in XX/XX/XXXX.
On XX/XX/XXXX I attempted to make a purchase at a grocery store using each of the 4 Black Hawk Network gift cards.
All 4 purchases were declined with a " Not Authorized '' message displayed on POS terminal.
I immediately checked the balance of each Black Hawk Network gift card using the phone number & website on the back of the cards.
All 4 cards ' balances were XXXX dollars.
The merchant confirmed that the purchases were declined and no money was charged to the Black Hawk Network gift cards.
I waited 2 days for the funds to be automatically returned to the cards. The funds were not returned.
On XX/XX/XXXX I called Black Hawk Network to ask for assistance. They instructed me to file a dispute and told me that I will receive a dispute form by email.
On XX/XX/XXXX I received the dispute forms after calling Black Hawk Network again to request the dispute forms.
On XX/XX/XXXX I submitted 4 dispute forms ( 1 for each card ), photographs of all cards, and an explanation of the declined transaction & disappearing money problem to Black Hawk Network by email.
On XX/XX/XXXX Black Hawk Network verified by phone that no additional information was needed from me to process the dispute.
On XX/XX/XXXX Black Hawk Network advised me that their investigation will take 90 days and that they may not return the {$800.00} they lost to me.
This is a wide-spread disappearing money problem showing the " Not Authorized '' message ( declined transaction ) involving specifically Black Hawk Network MasterCard gift cards at many different merchants.
Please assist me in requesting Black Hawk Network to send me four {$200.00} replacement cards. Thank you.
|
| 06/27/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American, Servicemember |
|
I bought 3 XXXX XXXX XXXX at the local grocery store. 1 of the cards worked fine, the other two had " no balance '' ( 1 was for {$50.00} and the other for {$100.00} ). I called the customer service number on the back of the cards : XXXX on XXXX XX/XX/XXXX and was told that the 2 cards with no balance not " properly loaded '' by the grocery store personnel and the ONLY way to resolve the problem was to FAX to : XXXX the following documents : Copies of the Gift Cards ( front and back ) ; copy of my DL ( front and back ) and copy of the original receipt. I did that at XXXX XXXX XXXX on XXXX XX/XX/XXXX. I called the same number above on XXXX XX/XX/XXXX and spoke to XXXX at XXXX XXXX XXXX and was told that my documents were received and that their " off-line '' team had the request and was " coordinating with the merchant '' and that I should receive info on replacement cards or activation within 2 weeks. I called back in XXXX ( did not record date/time ) and was told the same thing... I asked to speak to a supervisor and was told there was not one on duty. I called back on XXXX XX/XX/XXXX ( on every occasion, the people I spoke to had XXXX or middle eastern accents ) and was told that I needed to file " a dispute '' and to wait on the line and my info would be taken. I waited over 30 minutes ... someone picked up the phone after 30 min ( I could hear voices ) and as said as I said " hello '', disconnected me. I tried to find " XXXX XXXX XXXX fraud '' help on-line and came across this number : XXXX ... it was a recorded message about emergency phone numbers, unrelated to anything XXXX. I then researched your organization and spoke with XXXX on XXXX XX/XX/XXXX who encouraged me to submit a complaint thru you and FTC. I still have the original gift cards and original receipt is needed. Thank you.
|
| 04/30/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
Filed against : ReloaditXXXX XXXX XXXX XXXX CA XXXXComplaint Description : Theft of Money - {$900.00} total. {$500.00} in Reloadit 'Safe ' and {$500.00} on Reloadit card that I can not load to 'safe '. Claimed Tech Difficulties XX/XX/2015 - purchased XXXX reloadit cards for a total of {$1400.00} ( {$500.00}, {$500.00}, {$400.00} ) - After delay of having to try XXXX times to verify my card ( which had already been verified weeks ago ) Both cards for {$500.00} each finally loaded to my 'safe ' I was able to load only {$500.00} to my netspend card. When I tried to reload the remaining {$500.00} in my safe ... I get the error " experiencing technical difficulties, please try again later. The card for {$400.00} will not even load to my 'Safe ' - system says ... you reached your max of {$1000.00} for the day. XX/XX/2015 - still same thing ... can not get my money which I am critically in need of. So I researched the so called 'technical difficulty scam .... thus I am not waiting for months for a resolution nor to file my complaint http : XXXX Called reloadit.com, got run around that the reason my card would not load is because the XXXX card is rejecting it .... Called XXXX and I can load up to {$2500.00} on that card so just another game by Reloadit to steal my {$.00} In same call with Reloadit.com XXXX asked why I can not load my other card for {$400.00} to my " safe '', they said you can not load more than $ 1K a day .... Well I loaded $ 1K a few days ago and have tried to load my {$400.00} repack card everday, since with no luck. Also getting technical difficulties message which we know if fake ... The customer service person said ... let me go and check on that then never came back on line .... Instead got some cryptic message that meant nothing to anyone and then I was hung up on!
|
| 07/18/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My XXXX Prepaid Visa Card by XXXX XXXX was loaded with funds on XXXX/XXXX/2015. Account was frozen following that date with no ability to access funds, pay bills, perform debit POS transactions, etc. Calls to XXXX XXXX since then have resulted in a Case # being opened ( Case # XXXX ). I called them on XXXX/XXXX/2015 to discuss the case and was told that I had to submit a picture of my drivers license, a picture of me holding my drivers license, and copies of receipts for the reload packs used to put money onto the prepaid card. This information was all submitted within hours of that phone call. I then received XXXX subsequent phone calls, which I was not able to answer. The second call left a voice mail stating that the case was now closed since they could not get in touch with me, even though I had already discussed the case with them and sent in the required documentation. I then called again on XXXX/XXXX/15. They called me back and asked me endless identity verification questions ( # of children, ages, if my children were in the XXXX, etc. ). After answering all questions correctly I was then told I had to send in ANOTHER document ( a copy of my utility bill with my name on it ). I informed the risk agent ( XXXX ) that I was away for the weekend and would send it in on Monday the XXXX. I was informed that I would have to create a NEW ticket and begin the process again, because they could only keep a ticket open for 48-hours, which is absurd. I informed XXXX that all I want is to close the account and get a refund of the balance on the account. I have recently moved and offered to XXXX that I could provide a copy of the purchase agreement on the house showing the new address that I could access thorugh my email on my smartphone. This was not sufficient in XXXX 's opinion.
|
| 12/20/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I bought my daughter a XXXX gift card for my daughters birthday on XX/XX/XXXX. Immediately there were fraud charges on the card. We called XXXX customer service on XX/XX/XXXX to make a dispute for the fraud charges. We were told it would take 7-10 business days to get the replacement card and could take up to 15-20 days for the claim to be resolved. I received an email on XX/XX/XXXX confirming the case and charges being disputed and that the card and credit would be mailed out. Then another email on XX/XX/XXXX closing the case and refunding the money. We waited until XX/XX/XXXX, still no card. This time when we call Visa Customer service were told that the cards can take 15-21 business days to come in the mail and the card was mailed in XX/XX/XXXX. This wasnt told to us the 1st time when we made the claim, they said 7-10 business days. I asked what options do they have to replace the card and overnight one or to get a virtual XXXX since it has been so long and the card hasnt arrived. I was told there isnt anything that can be done and because of COVID this time frame is normal. But we were told 7-10 days the 1st time we called. I asked what compensation could be offered or any refunds on the cost to activate the card and was told there is nothing else that can be done. This is very inconvenient to wait a whole month to get a replacement card. I then asked if the card doesnt come by XX/XX/XXXX ( when they said it should arrive ) what happens then. The rep said they could reach out to XXXX to find out what happened to the card? As to say there is a tracking number or something. Still not offering the option to overnight the card or email a virtual card. I dont recommend using the XXXX gift cards to anyone with limited finances as they will leave you waiting with no options.
|
| 01/31/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American, Servicemember |
|
XX/XX/XXXX XX/XX/XXXX, purchased of four Visa Gift Cards, XXXX {$50.00} and XXXX {$100.00}, from a XXXX store, XXXX XXXX XXXX, XXXX, CA XXXX. Presented the XXXX {$100.00} cards as a wedding gift and the XXXX {$50.00} cards to relatives as gifts. While trying to access the funds, it was discovered that all XXXX cards had been compromised and all XXXX had XXXX funds available. XX/XX/XXXX, I contacted XXXX customer service, Gift Card department who took the information and requested I send a picture of the purchase register receipt along with a picture of the front and back of the cards. I complied and was told their research team would get back to me. In the meantime, they instructed me to contact and file a claim with XXXX. We complied and paperwork was filed with XXXX. XXXX responded that it was a XXXX issue and XXXX stated it was a XXXX issue. XXXX said they would investigate, and they had 90 days to get back to us. 90 days passed and XXXX stated the claim was denied because the cards were used. I reiterated that the funds were not available and were not used by the persons who were in passion of the cards. I asked them to provide me with the ; when, where and by whom? Visa refused to provide that info information. However, Visa did send a replacement card for XXXX of the {$100.00} cards.
I am seeking restitution for the {$200.00} outstanding funds. The XXXX {$50.00} cards and the XXXX {$100.00} card. Along with the {$22.00} transaction fee charge by XXXX.
This purchase was made in good faith from what I thought to be XXXX reputable companies who both failed to deliver by providing unusable products.
Conversation notes, emails, card images and register receipt is available upon request.
Thank you in advance for you time in this matter.
Regards, XXXX XXXX
|
| 04/26/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Servicemember |
|
Purchased a {$400.00} gift card from the company XXXX XXXX , XXXX a week or so later it was stolen from my car ( which is listed in the police report ). I informed the company about it and was told they suspended the card. So im fine at this point, until a few days later i see transactions starting to appear on the card. So i contact them again explaining that they didnt suspend my card like they said. So at this point im highly upset because i was lied to. They suspended it after the person used all my money. It took them weeks to email me a dispute form. so They sent me a dispute form, i filled it out and was told to email it back to them, which i did. I was told it would take 30+ days to investigate. So i was fine with that. Months later i never heard from the company again and when i filled a complaint with the BBB. The company made it seem as if i was lying about everything because i was told there is no way to email a dispute form back to them, only mail & fax. So i showed a proof email of the company telling me to email it back. They still continued to lie. They 've been lying claiming they 've sent me a refund since the XXXX of XXXX . They never properly investigated my dispute, which is highly illegal when running a business. Not including the Fraudulent misrepresentation claim i can file. They 're trying to lie and cover up my complaint to avoid a Lawsuit. 9 months of dealing with this companies nonsense. I 've been trying to be nice and avoid settling this out of court but it 's inevitable. I 've faxed over every email i have between me and this company to my Attorney XXXX XXXX XXXX . But I 'm giving them The until The XXXX Of XXXX XXXX before i continue the process of moving forward with the Lawsuit
|
| 08/09/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
During the last week, three prepaid Visa debit cards were compromised, where the source of the vulnerability was the company 's own website www.giftcardmall.com/mygift. A user would type in the card information online, only to get an error message. Unbeknownst to the unsuspecting customer, the card 's information is being leaked to a hacker, and the remaining balance is being siphoned off in the matter of seconds ( usually via fraudulent XXXX transaction ). A second attempt to login is usually successful, and it shows the card balance accurately albeit at XXXX, as someone had just debited a transaction exactly equal to the remaining balance. This has happened from multiple IP addresses and different browsers. The only reliable way to check a balance on a card is to call via the telephone automated line. It is virtually impossible to register a card online, because that would mean someone will drain it, as was the case with card # XXXX, from which the entire {$200.00} balance was stolen even prior to first use. In contracting with Blackhawk Network XXXX Inc. the Bank has repeatedly failed to manage third party risk. Blackhawk Network XXXX Inc. has been very difficult and defiant in resolving these claims. They would ask for multiple and onerous pieces of information, whereas the fraud obviously happened on their end. They also will put a 10-day deadline on many of these cases, and demand multiple pieces of information including receipts, copies of utility bills, copies of the debit cards in question, and I was just fortunate enough to have all of these. But what if I had thrown them away?!?
I still have two claims unresolved, and more and more information is being asked of me even though I registered both cards.
|
| 03/29/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I received a gift card from my place of employment in XX/XX/XXXX as a reward for " job well done ''. I placed the card in my wallet and never used it. I was reminded of the card when I received another gift card from my employer in XX/XX/XXXX so when registering this new card I checked the registration of the card that I received last year only to find that the full value of the card had been exhausted. I contacted the gift card company ( XX/XX/XXXX) to find out why my card now had no value. They provided me a list of charges that were made against the card, charges that I never made. When informing them that I not only didn't make the charges they listed, I made no charges at all against the card. The card never exited my wallet. They informed me that there is nothing they could do and would not refund my balance. When I persisted with the fact that I made no charges against the card I was rudely hung-up on. I called back and spoke to a supervisor who also reiterated that not only does he did not intend to reimburse me for the fraudulent charges but will not look into how this could have happened on their end and also refused to provide me with any information to pursue this problem further myself. The next day I called one of the businesses that charged against my card and they wouldn't help me or provide me with a refund for their products that I never purchased because the charges were made beyond their 60-day policy. They did provide me with the persons name and email address that made the charges with my card. This person is XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX Email : XXXX. Anything that you can do to help me to recover the large amount of money that was stolen from me would be appreciated.
|
| 11/25/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I purchased XXXX appliances from XXXX in XX/XX/XXXX and was told I qualified for a rebate. I submitted my request but never received my rebate card. I called several times and was told it was sent out, yet I never received it. In XX/XX/XXXX, I became very ill and was only focused on my health. I am now in the process of recovering and I am in the process of getting my personal affairs back in order. I followed up with myprepaid again in XX/XX/XXXX to find out what the status was. I was informed that my card for {$250.00} expired in XX/XX/XXXX. The rebate was supposed to be for {$300.00} and also I received my appliances in XX/XX/XXXX, so how does a card expire at the same time it was issued? Then the representative stated the card was sent out although I stated several times in my prior calls that I had never received my rebate card. He stated there was nothing they could do as I should have called months ago, yet I explained I actually did call up until XXXX and in XXXX became extremely sick and some days couldn't even move or talk. I requested a supervisor and explained what occurred and he stated he would escalate my claim as he does show the card was never activated nor used. I was told to call back in 10 business days for the results. I have called 4 times as of the date of this claim and keep getting the same response that it was escalated and they have to wait on a response as the money is no longer there. How is something that I was told I qualified for yet never received and notified this company it was never received on numerous occasions and never even activated nor used, no longer there? I am still waiting on a response to the claim that was so called escalated and submitted in XXXX.
|
| 10/09/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
Received the card from a Class Action lawsuit even though I opted as a XXXX only payment method. Received the email as Virtual Disbursements Prepaid Mastercard, contacted the attorney to verify the payment was legit confirmed it was. Used the money from the card in one purchase since I read the contract of terms said there would be a multitude of charges. I wrote down all phone numbers for the mastercard. I have tried multiple times to call these phone numbers for customer service to cancel the card and close the account so that I would not be charged the inactive card fees. The phone numbers provided on the web site and in the terms of use for customer service are, XXXX, and XXXX, The website is XXXX XXXX XXXX
The terms of use said " b. Account ClosureYou may close your Virtual Card at any time by contacting Customer Service. Your request for Virtual Card closure will not affect any of our rights or your obligations arising under this Agreement prior to the request. Should your Virtual Card account be closed, we will issue you a credit for any unpaid balances, subject to fees as disclosed in the Long Form. We reserve the right to close your Virtual Card account should you complete or attempt to complete any of the prohibited actions in this Agreement. '' I can not reach a person and both phone numbers only has you go in circles entering your card number, expiration date and the CVC code. The website does not provide even a email address to reach out to anyone. I want this card cancelled and the account closed. Today XX/XX/XXXX I have tried both numbers and was unable to reach anyone, I previously tried both numbers XX/XX/XXXX multiple times and XX/XX/XXXX, unsuccessful to reach anyone.
|
| 08/28/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I ordered two XXXX gift cards from XXXX in XXXX and totally forgot about them. Recently I found them and planned to use them. I was able to activate one of the gift cards, but not the other. The problem is a dilemma : the XXXX gift card has expired, so it couldn't be activated ; since the card is not activated yet, it has no funds applied to it and I couldn't get a replacement card.
I contacted both the merchant XXXX and the card distributor Blackhawk Network/GiftCardMall.com , but both parties just passed the buck to each other : XXXX said since the card is managed by GiftCardMall, I should ask them for help ; GiftCarMall said since the card is not activated, I should contact Staples.
Below are the actions I have taken so far : On XX/XX/XXXX, I called Blackhawk Network/GiftCardMall.com to activate the card and couldn't activate it.
On XX/XX/XXXX, I called XXXX and an associate asked me to call the number on the back of the card and ask for a replacement card.
On XX/XX/XXXX, I called the number on the back of the card and was told that the card is not in their system since it has not been activated. They asked me to contact XXXX.
On XX/XX/XXXX, I chatted with XXXX, and was asked to contact Blackhawk Network/GiftCardMall.com at XXXX.
On XX/XX/XXXX, I called Blackhawk Network/GiftCardMall.com at XXXX, and the CSR first escalated the case to his manager and then his manage transferred me to another department. This department then transferred me back to XXXX. Finally, XXXX transferred me to Blackhawk Network/GiftCardMall.com again .
To summarize, I paid this XXXX gift card for {$200.00} and the terms and conditions say that the funds never expire, but now I get nothing!
|
| 03/05/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I purchased 10 MasterCard Giftcard for {$100.00} each from XXXX on XX/XX/2020. I received them in 3 envelope on around XX/XX/2020. I immediately activated them and verified the balance was correct on each card. Then I tried to use them a few times in different local stores but the transaction always got cancelled. I even tried them on XXXX but still didn't work. I searched online and found many similar complains reported by other customers and decided to call in to get replacements. I called the giftcardmall.com which is located on the back of the card and they transferred me to MasterCard or BlackHawk customer service ( I don't remember exactly which one now ) to get them fixed. I then talked with an agent and after verifying all these card still have full balance she agreed to send me the replacement cards and said I should receive them within 7-10 business days. But until today XX/XX/2020 I still have not received anything from them. The worst thing is now every time when I called back again on the same number, since all of these cards were de-activated by the first agent, none of the customer service agents would like to help me anymore. They either transferred me to another department or even asked me to go to the issuer bank ( XXXX ) to get the replacements. None of them would really like to help me and I'm now sitting on these 10 dead cards worth {$1000.00} now. I'm very disappointment on the XXXX selling these defective cards and also the lack of customer service with those issuer and merchants especially when customers are having issues with these cards. Hopefully one of these merchants can see my report and could have someone look into my case. Thanks.
|
| 03/23/2015 |
Yes |
- Prepaid card
- Transit card
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Web |
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XXXX/XXXX/15 I was a victim of a IRS scam, some XXXX called me and I fall for it and purchased the prepaid cards XXXX it and them the numbers of the XXXX prepaid cards, an around two hours later I realized it was a scam so I called the number in the back of the cards, a CSR inform me the the money was on the cards and she ( XXXX ) was putting a stop on the cards. I was happy as thinking did n't loose my money and everything was fine just like she said, also she give me a ITS number of the claim and explain the it will take XXXX to XXXX business day to send me a check, I explain the situation and ask her if she was sure the sto payment was done because this was a time sensitive situation and she said yes. Week latter I called the company to seek the status of my claim and the inform me they only put a stop on XXXX cards and the XXXX of them were redeem, they only can return the money on those cards and the rest was lost because the cards area like cash, I did understand that but when I called them the money was there and they supposedly put a stop, if they would it told that the stop would take time, I could redeem the cards my self and get my money back but the make me believe that my money was save and I believe them because after searched their name it seem like a legitimate company. The are regulated by the federal government, and license from XXXX XXXX XXXX XXXX XXXX XXXX FDIC. I feel the this company is as guilty as the people how called me, or more because they deliberated did n't inform me of the time a stop would take, on the other hand the make me believe the money was save and everything was fine that I should just wait for my money to come in the mail.
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| 10/03/2022 |
Yes |
- Credit card or prepaid card
- Gift card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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On XX/XX/2022, I purchased a XXXX XXXX gift card through their official business partner XXXX. On XX/XX/2022, my wife and I attempted to use that gift card to make a delivery order from the XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX, CO XXXX. Despite our instructions to the restaurant including our apartment number, the delivery driver briefly placed our order at the base of the stairs to our building ( we live on the third floor ), took a picture so he could claim he had delivered it, and then left. I went to the ground floor less than XXXX minutes after receiving the notification and the order was not anywhere around our building. My best guess is that he took it back to his car and left with our food immediately after taking the picture. I immediately called the XXXX XXXX location and they said they would refund the {$41.00} cost of the order within XXXX business days. They did not do so, and they have been incredibly unresponsive every time I've tried to reach their customer support over the last XXXX months. I also contacted XXXX, and they simply referred me to XXXX XXXX support since they apparently don't handle refunds. XXXX XXXX has offered me a gift card for {$25.00}, about 60 % of the value of the stolen order. I want to get all of my money back since I did not receive any part of the order. I currently have a XXXX complaint open against XXXX XXXX, but I want there to be some accountability for XXXX as well since they are complicit in this customer service runaround. Both companies are using deceptive tactics and jointly dodging responsibility for the atrocious service they are offering, as well as aiding each other in ripping off would-be customers.
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| 06/28/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Problem adding money
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Web |
Servicemember |
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I purchases a {$100.00} Reloadit pack from XXXX XXXX XXXX XXXX and tried to load funds to my prepaid XXXX card. The Reloadit requires me to open a " digital vault '' with them and transfering funds to vault before loading onto my prepaid card. Well the thing is the company software doesn't work on tablets or smart phones .... ok. So I went to the library and the company software didn't like that it was a public computer. I call Blackhawk Network and they say I'm just not using XXXX correctly.
So the reload packs are really easy and convenient as long as you have a desk top computer running only the latest XXXX. They refuse to refund my money even though the card was unopened and they have all my info. They will not issue a refund unless I give them copies of my ID, copies my mailing address, pictures of my mail, pictures of my ID card front and back, and selfie pics. I'm not making this up, they are holding my funds hostage unless I provide enough info to setup fraudulent online accounts in my name with no problem. This company has not attempted to update anything in the last 5 years to allow use of a tablet, mobile or XXXX device. They refuse to help open a digital vault. They will not do anything without me sending them pics of mail for address verification, pics of state ID and selfie pic. That's more than enough info for somebody to fraudulently trade crypto currency under my name. Never before has a company refused to refund my money unless I gave them sensitive personal info. These guys are a scam and somehow they are allowed to operate across the country taking people 's money with no intention of providing the advertised service. Fraudsters.
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| 09/15/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
Servicemember |
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I was issued a prepaid virtual disbursements XXXX which is managed by a XXXX company called " Blackhawk Network Holdings ''. The card has a prepaid balance on it, and I have all paperwork/emails stating and showing the cards rightful balance. The card does not work, and despite numerous attempts to utilize it, no merchant is able to charge it, including reputable firms like XXXX.
I then received information from this company that this card had " dormancy fees '' which have basically eroded the value of the card. I received the card in late XX/XX/2022 and it seems 5-6 months later, much of the value of the card was already gone due to these mysterious and predatory " dormancy fees ''. One fee amount of " dormancy '' was over 25 % of the card balance - truly unethical behavior and predatory. The e-mail which I received does not highlight these fees or underline this issue prominently anywhere, nor is there a link to any terms and conditions on the email I received. What this company seems to do is provide gift cards, make it difficult to access those gift cards and then have " dormancy fees '' which quickly erode the XXXX XXXX the card so a consumer can not spend the capital and they likely keep it. Their business model is truly scummy. Their business practice is truly predatory and significantly harmful to the American customer, I am asking the CFPB to assist in looking into this matter. This is a truly unethical company and their dishonest and unethical behavior has to be investigated. I am rightfully owed this money and I am looking for them to rectify this issue immediately and provide me the funds they are legally obligated to provide me.
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| 06/16/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
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Received a rebate card for {$5.00 } ( I know it 's a low amount, but it 's the principle of the matter ) from XXXX XXXX afte r submitting rebate for a pet medicine ( XXXX XXXX ). Card has {$2.00} remaining ( again the principle of the matter ), but physical card expired o n XX/XX/XXXX . Pe r the CFPB advice on this website, my understanding is the funds should be valid for 5 years, and the issuer should reissue without fees. I called the XXXX XXXX number of XXXX , and spoke with the customer service rep. My car d tracking number is XXXX . The rep said that they can not reissue the card if the expiry date is more than 6 months. It 's XX/XX/XXXX today, so I missed it by 16 days. I quoted your advice on this website, and he still said no. He was quite polite, and was obviously hamstrung by the company policy. I called on Frida y XX/XX/XXXX , at XXXX CDT . I said thank you, and that I would be reporting the issue to CFPB because either XXXX is in breach of the CFPB guidelines, or the website is incorrect ( or perhaps my understanding is wrong? ) Anyway, I wanted to report this to you as I 'm sure these companies are making a lot of money, wrongly, off the backs of consumers. Before realizing that XXXX XXXX was owned by Blackhawk Holdings, I had also submitted an email t o Blackhawk Holdings for another prepaid card that has {$10.00} on it that expire d XX/XX/XXXX . I do no t expect a favorable response to that email given the information I received from their rep over the phone, so I am adding that card to my complaint as well. Number for that card i s XXXX , exp XX/XX/XXXX , cvv XXXX .
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| 03/23/2018 |
Yes |
- Credit card or prepaid card
- Gift card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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ON XX/XX/XXXX a gift card was purchased at XXXX XXXX at XXXX in XXXX XXXX XXXX CA. Phone number XXXX. The card number being XXXX Was mailed to XXXX XXXX in XXXX Texas. The card was received in the mail XX/XX/XXXX.
Upon trying to use the XXXX funds on the card, it was shown that the card was already used on XX/XX/XXXX at XXXX XXXX. store in XXXX Ca at XXXX XXXX for the full amount of XXXX.
I immediately contacted BHNDISPUTE dept. and they advised me to fill out a DISPUTE FORM and either fax it or mail it, I did both. I have called several times and they had asked for proof of purchase, so I sent them the information they needed via email. When calling them they stated they have not received anything so I kept sending it. I have called numerous times and have been unsuccessful with any answers, the only for sure thing was they kept telling me to be patient and let the dispute dept. investigate. They also told me if it was a bank card that purchased the gift card you would need a bank statement. A credit card did not need one. The gift card was clearly purchased with a credit card. During the duration of XX/XX/XXXX to XX/XX/XXXX I never received a phone call from them, and the only piece of mail they sent me WAS THAT THE DISPUTE WAS CLOSED AND COULD NOT BE REOPENED From Blackhawk Network. I then called XXXX in XXXX XXXX XXXX where the gift card was a purchased and they made a call to the company, no success, I also called XXXX in XXXX Ca but was unsuccessful of a return phone call to let them know that there was a fraudgelant charge that occurred there. This company was completely unprofessional and very difficult to work with.
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| 12/13/2023 |
No |
- Prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
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This is regarding prepaid card ( XXXX $ ) issued to my family for a settlement and card is managed by Blackhawk network holdings. As per the terms and conditions of the settlement the card can be used by anybody ( friends/family ) provided it is activated and registered online until the card expires in XX/XX/XXXX. The card was activated and registered to my name and address about 4 months ago .The card has been suddenly rendered unfunctional by Blackhawk network holdings since XXXX when i tried to do a transaction on XXXX XXXX The company never informed me anything about this or any other issue with the card. I checked the balance before doing the transaction and i only found out after calling them when the transaction got declined. After much back and forth i was told that it was automatically blocked by system to protect my funds because the system detected the use of some spoof website. I explained to them that XXXX is not a spoof website and they refused to unblock the card until they receive my details like Govt issued id, utility bill etc to prove ownership after which they promised to reissue a replacement card asap. This all has been documented on email attached here ( both the reason for the block as well as the reissuance of the card once i provide them the details matching the registration on the card ) Although these details were provided promptly on XX/XX/XXXX and match the name and registration on the card they have still failed to respond and refused reissue my card for use and give me the run around each time i contacted them. The company has effectively stolen my funds and refuses to do anything about it
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| 01/11/2019 |
Yes |
- Credit card or prepaid card
- Gift card
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Web |
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On XX/XX/XXXX, I purchased two {$500.00} visa gift card from XXXX, and give them to my husband. On XX/XX/XXXX, when he tried to use one of the card, he found that was no enough banlance, and when he checked it online, found there is only {$4.00} in the card. We called the gift card customer service, they asked us to submit a dispute form. We did that, after a few days, they sent us a replaced card, there is still only {$4.00} in the card. They also closed the old gift card at once, when I tried to check the status of the old card, the page shows error.
On XX/XX/XXXX, still no update. We called the gift card customer service again, they said they closed our case because they sent us a mail and need more document but we didnt give, but we never received such a mail! They need us to show the original purchase proof, but after 2 months, I cant find the receipt. So we submitted the new dispute form and the bank statement and the transaction details to them, they agreed to take a look and asked we called them later to check. Yesterday, we called them again, they refused to reopen the case and said they will not give us the refund for the {$490.00}. They asked me to contact the XXXX to get the receipt, and when I arrived the XXXX, they told me only the manager may help me to find the receipt, but the manager is not there. They asked me to left my information, and he/she will contact me later. No response. I paid {$500.00} ( {$500.00} for the card, XXXX for the card processing fee ) for the card but only get {$4.00}. I called them several times, they agreed to give me a solution but now they refuse to give me my money back.
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| 01/25/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
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I helped my parents buy tires for their car when my father was ill. The tires came with {$100.00} rebate. My mother received the rebate in the form of a prepaid MYPREPAIDCENTER VISA card. My father soon passed after the card was received, and my mother gave me the card. I couldn't deal with it immediately, and put it in a pile of papers with my parent 's stuff. I found the card in XXXX of 2019, not realizing there was a expiration date on the card. I attempted to use the card at XXXX on XX/XX/XXXX, the card was declined. I called and it said their was {$100.00} on the card, but soon realized the card expired on XX/XX/2019, the day before my attempt to use it. I called Prepaid XXXX number and somehow was able to get a " live '' representative. I explained in detail my situation, I even got my mother on the phone, to explain why I had the card in her name. He told me that they have to review the case, and they would get back to me in 7-10 business days, and that I might have to pay a small replacement card fee, and I said that was fine. 10 business days have more than passed, and no one has ever called me back. I gave them my cell phone number and address, with my work I can't always answer my phone, but never received any response. I have tried to call the only number they provide on their website and card, but it is only fully auto response, and tried every menu, and can not get a person to talk to. This is the case number the rep provided me when I called on XX/XX/XXXX - XXXX. I understand that the card expired, but I am hoping the funds are still available, either way, I am just hoping to get an answer.
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| 05/12/2016 |
Yes |
- Prepaid card
- Gift or merchant card
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- Managing, opening, or closing account
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Web |
Servicemember |
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Today, XXXX XXXX, 2016, I bought what I thought was a prepaid XXXX card to pay a bill online.
I got home and realized it was n't a regular prepaid card. It was a XXXX branded by a company called " PayPower ''.
To access the funds and pay my bill, I " activated '' the card ( https : //www.paypower.comXXXX ) and found myself being required to open an account.
My cash was now locked into the card and I had to pay my bill so I continued the process, intending to pay my bill and then close the PayPower account.
Once I had paid my bill, I logged back into PayPower. The site showed my payment had been made and was pending.
So I looked around the site for a way to close the account and avoid any fees. There was no information about closing the account so I tried to send PayPower an e-mail.
Multiple attempts to use PayPower 's e-mail feature failed. So I called them at XXXX XXXX.
After a very long wait, I was told a " ticket '' had to be opened in order to close the account and that I could n't cancel the account without also cancelling the pending bill payment.
I asked about incurring additional fees and was told I would n't if I cancelled within XXXX7 days. When the pending payment clears, I was told to call back to cancel the account.
I 'm very worried about this.
1. Why ca n't I just cancel this unwanted account?
2. How long can my payment be " pending ''?
3. Why is an " account '' being sold in packaging that describes it as " XXXX Prepaid Card '' in big, bold letters?
4. Why should I be subject to the threat of additional fees in such circumstances?
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| 04/25/2018 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
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For XXXX this past year, my parents bought and gave me a XXXX gift card worth {$100.00}. When I tried to use the card, I was told that the balance was {$0.00} even though I had not previously used it. When I called XXXX, they told me that a purchase for {$99.00} had been made at a XXXX XXXX in Florida. I did not make this purchase. Somehow, card information was stolen and used. XXXX told me to file a fraud claim and submit the relevant paperwork ( proof of purchase ), which I did. I was then contacted by Blackhawk Network, who I assume is contracted out by XXXX to handle these types of claims. Even though I had already submitted a copy of my father 's bank statement showing the purchase of the XXXX gift card, Blackhawk Network asked for the receipt. I told them that my father did not keep the receipt. I recently received a letter from Blackhawk Network saying that, because they did not receive the receipt, they " are unable to validate [ me ] as the cardholder. '' ( I already submitted to them a picture of the front and back of the XXXX gift card. ) They said that my request is " considered invalid and no further action will be taken on [ their ] behalf. '' After receiving this letter on XX/XX/2018, I called Blackhawk Network, and the only option is to leave a message ( I can not reach a live person ). They said that my call would be returned within 24 hours. To date, I have never received a call back. Blackhawk Network and XXXX are engaging in unfair business practices and abusing consumers. This is not right, and they should be held accountable.
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| 05/03/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
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|
Web |
Servicemember |
|
I was awarded $ XXXX in prepaid reward XXXX cards from my past employer. The cards are thru XXXX These cards had a quick expiration date XX/XX/XXXX and when I tried to use them, they kept being declined. I conatcted the company over 5 times during XXXX and XXXX XXXX I was told to keep trying at other stores and some of the stores on thier website had stopped accepting these prepaid cards. I was XXXX as a XXXX employee in XXXX XXXX to XXXX XXXX back to XXXX . I am now back into the states and these cards were expired. I tried getting this company to replace my XXXX cards valued at $ XXXX each. I was told several time they will call or email me back. As of today I still have these worthless cards. If these cards worked the first time, they would have never expired. I will list all the card numbers with the hope of getting these replace by a check or a usefull prepaid cards. XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ( $ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX ) XXXX XXXX XXXX XXXX ($ XXXX )
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| 09/19/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
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Web |
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i have sent multiple emails to the risk department with proof of my address, my driver 's license, and 2 receipts and packs at a value of {$400.00} and they are refusing to refund me my money still. i have talked to XXXX who is a 3rd party and does nothing but forward the emails, i have spoken to XXXX who all of a sudden doesn't work there i was told i would be getting a full refund of the {$1300.00} in my account. i spoke to a person named XXXX that said he was supervisor who told me to send in what i could and i would get a refund. these packs were given to me by my grandmother before she passed. this has been going on since XX/XX/XXXX, i have been trying to resolve this since XX/XX/XXXX. my grandmother has since passed away, i have told them over and over that i have not been able to locate the receipts for the other 2 packs becauae she purchased them. i was told that was fine and to send what i had and i would get a full refund, i needed that money to assist with her funeral. i was also told by XXXX that because this company doesnt employ XXXX people or have XXXX people in the company he doesnt know how to deal with people like me. i also received documentation for another customer that states fraud, it shows that they place blocks on any and everyones account for the baseless reasons, no proof of fraud whatsoever, i have never been accused of fraud by them but getting this letter shows this is the route they will go that route. i have never spoken to an actually supervisor only customer service reps. this company is a joke a scam.
|
| 07/09/2016 |
Yes |
- Prepaid card
- Other special purpose card
|
- Managing, opening, or closing account
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Web |
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I own a XXXX vehicle eligible for the XXXX fuel economy rebate program managed through a company I believe is called Blackhawk. I had a card that expired with a balance of {$230.00}. The paperwork with the card when it was received stated the card could be issued within 5 years of expiration by calling the phone # XXXX.
In XXXX 2016 I contacted this number, spoke with " XXXX '' who told me my card would be issued within 30 days.
On XXXX/XXXX/2016 I called because I had not received the card and was told I needed to " wait longer '' as it could take up to 8 weeks.
On XXXX/XXXX/2016 I called again because I still had not received the card and was told the card had been issued on XXXX and I should have received it. I was advised the card would be reissued. My address was confirmed multiple times with each call.
On XXXX/XXXX/2016 I called again because I still have not received the card and was told the issue had been " escalated '' on XXXX. I asked if the card was reissued as I was told on XXXX/XXXX/2016 and was told " Yes '' but apparently had not yet been mailed. I asked when it would be mailed and the agent stated he did not know and I would need to " wait longer ''.
It has now been 4 months or more since I initially called, Blackhawk was reluctant to give me their company name, and is repeatedly unable to confirm any details about when this card will be received or what is causing a 4 month delay.
I would like the CFPB to assist in the reissue of this pre-paid card in the amount of {$230.00}.
Thank you for your help, XXXX
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| 07/11/2016 |
Yes |
- Prepaid card
- ID prepaid card
|
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Web |
|
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Hi, I got a call from someone named as XXXX calling from XXXX Loyalty Department and said there is a promotion going on n based on that your bill will be reduced to 50 % monthly but you need to make the advance payment for 1 year which would be {$420.00} ( {$35.00} per month x 12 months ) and you need to buy a ReloadIT prepaid card using cash. It will be a scratch card and once you buy scratch and give me the number and I will load money into your account. Few of my friends have already did so, I did the same and money started reflecting in my XXXX account as + {$420.00}. But when my new bill got generated it was for same {$70.00} with {$20.00} return payment charges. When I try to investigate n chat with XXXX they said we have refunded the payment to your bank account but I said I never provided any bank account details so, provide me the details to which bank you have refunded they said they did n't have that detail. When I called ReloadIT company n asked to provide me my prepaid card transaction history they said your money did n't went to comcast, it went somewhere else but we can not provide these details to you, we can only give it to concerned authority person like police officer or a lawyer. So, now I do n't have any track to my money where its gone. I am trying to reach to that number but call to not going through. Its looking like a somone internally involved from XXXX who did this scam that he has access to my account to do the transaction. I do have a mail from him but I ca n't reply to that email ID as well.
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| 09/21/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Hi there, I bought two {$500.00} Visa gift cards in XXXX in XXXX XXXX CA on XX/XX/XXXX and XX/XX/XXXX. Both of two cards had a {$490.00} unauthorized charges which were made a few days later on XX/XX/XXXX and XX/XX/XXXX in XXXX XXXX chain in XXXX California.
They were very suspicious transactions and the physical cards were never out of my house after I bought them. Blackhawk Network didn't review these charges and they still approved them. Blackhawk Network didn't notice me about these transactions at all. And they never sent me monthly statements so I don't know that until I was failed to use them to pay some bills with these cards on XX/XX/XXXX.
I called Blackhawk Network on XX/XX/XXXX to report these gift card scams. As the result, they said they can't give me any refunds. This is obviously a serious security breach in their security system. And they didn't alert cardholder to these two very suspicious transactions. It is absolutely Blackhawk Network 's responsibility to protect the security of the cardholder 's funds, but they rejected my unauthorized transactions dispute application with a filing deadline exceeding 60 days. In fact, I would never know these transactions before I tried to use them on XX/XX/XXXX.
Under the impact of the epidemic, I really need this {$1000.00} to support my family and children. Blackhawk Network did not sympathize with my situation and refused to return what should have been my money. I hope CFPB can help me out of this dilemma.
Thanks and best regards.
|
| 10/07/2016 |
Yes |
- Prepaid card
- General purpose card
|
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|
Web |
Older American, Servicemember |
|
greetings, XXXX ago, i recevied a prepaid visa card as a gift. it was issued by PAYPOWER/XXXX : card no. XXXX XXXX XXXX XXXX ; expiration XXXX ; security code, XXXX i activated it last week and everything appeared fine until i attempted to make purchase. i was told there were NO funds in the account. i called PAYPOWER and was told that i had to give them the original amount loaded onto the card before it could be activated. well, since it was a gift, i 'm unsure if i ever knew the original amount, and if i did, i have long forgotten. these cards are usually affixed to a display card that shows a range of values. a value is not shown on the card itself. also, gift givers do n't customarily tell you the value of a gift. " here XXXX, this is a shirt i paid {$50.00} for. '' just not done. i called XXXX who is the issuer of the card. i was told someone would contact me within 24 hours. no one has. my guess is that if a card is not activated within a certain period of time paypower cancels it knowing full well that the recipient either never knew the original amount or has forgotten. if the card was purchased by an individual to pay bills etc., that 's a completely different situation. prepaid cards should remain usable until the expiration date. THIS IS A RIPOFF!!! i have a card which someone paid good money for that is now worthless. PAYPOWER/XXXX can not be allowed to cheat consumers with impunity. i hope the full powers of the CFPB will be brought to bear against these unethical entities.
|
| 06/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I made a complaint to the gift card agency over 4 moths ago and they stated it would take them 30-120 days to trace {$75.00} that was taken from the XXXX gift card from ( XXXX ) that wasn't authorized. Initially, I ordered a food purchase for {$25.00} after loading the gift card with {$100.00}. Immediately after I used the card for that purchase only and then within 15 minutes after making the purchase, the card was depleted of its full value.
I called the gift card company and made a complaint and they immediately suspended the card and sent a new card. They fail to provide updates, they are rude every time I try and call for updates and they never can state why its taking so long. The only answer I get from them is that they are waiting on the company to respond. I filed a complaint with CFPB two months ago and still nothing has happened no updates no anything. Unfortunately they have caused more of a financial strain as it was to be used for a bill and that caused a trickle down effect to where my family and I are still trying to recover.
It is my feeling that this gift card company is trying to keep the funds by delaying my refund via the gift card or check since its past the 120 day mark and they fail to send updates or anything. Calling them only begets them being rude about funds that are not theirs but is mine.
I am begging for assistance in this matter because this company is showing they are committed to keeping my funds for an unauthorized transaction.
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| 03/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
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|
purchased a {$100.00} VISA GIFT CARD on XX/XX/2019 at XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX. XXXX CA XXXX ( XXXX ) XXXX. When my son tried to use the card, it failed between XX/XX/XXXX and XX/XX/XXXX for an online media purchase form our home in XXXX CA XXXX the card failed. I checked via the automatic phone number on the card, and the card balance showed {$0.00}. On the VISA CARD web page, I found that the same time i purchased the card, the card was shown to be activated at a different store in a different town. The card was activated, then the entire balance withdrawn, at XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX ( XXXX ) XXXX. I reported this to XXXX XXXX. and to XXXX. The stores directed me to file a theft report with the local law enforcement. The local law enforcement offices could not take a report for this as this was theft via media. VISA does not have a consumer line for GIFT CARDS and are unresponsive.
CFPB referred my case to BLACKHAWK NETWORK. BLACKHAWK NETWORK did not issue me a refund. They added another {$100.00} to the Gift Card, which as I have reported, is being used by thieves. I can not use the Gift Card. The company has just handed another {$100.00} to whoever stole access to the Gift Card.
Please refer to CFPB case # XXXX. All attachments are relevant as this is the same case. My complaint hasn't been resolved. Also, as I reported, there was no means to communicate with BLACKHAWK NETWORK as the Gift Card access site s for VISA.
|
| 01/09/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
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On XX/XX/2018 I purchased a XXXX Gift Card from a local supermarket. I loaded it with {$200.00} and paid the {$5.00} fee required to purchase the card. I was careful and made sure the cardboard packaging which held the physical card was in no way opened. When I checked out at the supermarket it was the first time the package was opened exposing the barcode and 19 digit proxy number. I went home and placed the gift card in a box and placed it under the XXXX tree as a gift for my wife.
A few days after XXXX my wife tried to make a number of purchases with the card and her attempts were denied.
The card is issued by XXXX and distributed and serviced by Blackhawk Network California , Inc.I tried calling the phone number on the back of the card but it was impossible to speak with an agent. Only when I tried report the card lost or stolen, which it wasn't, was I able to speak to a live person. It appears that while the card was sitting under my XXXX tree, the day after it was purchased on the XX/XX/XXXX, it was used at a XXXX XXXX XXXX for the amount of {$200.00}. This effectively brought the card balance to XXXX.
There was no way anyone could have gotten the card information before or during the purchase process. I have to therefore deduce the card info came from XXXX 's computers during or after the activation process.
I've filed a claim about the fraudulent purchase but they say it could take 90 days to resolve with no guarantee of a refund.
|
| 12/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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|
I was a victim of international fraud through an elaborate scheme in which international scammers ( XXXX I believe ) reached out via email posing as my Director and asked me for my phone #. They texted me and I thought it was him asking a favor. I was instructed to purchase {$1000.00} worth of gift cards for me CEO which is not out of the normal for my company as far as gifts of that nature. I figured out it wasn't my director at the point of about to transmitting the funds and did not give them the info to take the funds. I attempted to return the the market, they told me to got the " XXXX '' whom the cards were purchased for. XXXX Fraud looked up who they purchased the cards from which was Blackhawk Network. I explained the scenario and just asked if they can give me my {$1000.00} back in exchange for the {$1000.00} of gift cards with fund still on it and was rejected w/o no phone call or anything but just an automated response.
Upon my rejecting their rejection and telling them I would escalate to the XXXX/CFPB if I didn't hear from their management they reopened the case immediately and said they would continue to investigate. It has been over 10-days since my initial complaint and I have spoken to no one and been sent numerous automated emails.
I have the funds on the card and think this should not be this complicated yet they want to take no action and hold on to fraudulent funds they are considering profit on their balance sheet.
|
| 08/07/2023 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
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|
On XXXX, spoke with XXXX, a supervisor with the customer service support team ( part of cardholder services assitance team ) re : my concerns over BHN disallowing debit cards from being able to be used via pin-based transactions in common retailers. Received request for callback within 24-48 hours.
Callback received ~120 hours later on XXXX. XXXX reviewed activity of 2x cards ( note : I currently have several hundred such cards in my possesion ). XXXX explained that the cards are active, but are currently disallowed from being used at my selected vendor for " security reasons '', which could not be disclosed. He explained that the vendor, a local grocery store which I attempted a transaction, has been temporarily suspended from all card transactions with BHN. XXXX 's solution was for me to use the card at a different vendor.
I explained to XXXX that this was unacceptable, as I would like to use the card at the vendor of my chosing. I further explained to XXXX that my theory is that BHN is purposefully disallowing pin-based debit card transactions in a way to try to force users to run transacations as credit, which nets BHN more money per transaction. i.e., I believe they are purposefully circumventing governmental regulation that governs pin-based debit card transactions. I have evidence of this because the same cards will work at the " security restricted vendor '' when running the transactions a credit instead of debit.
|
| 10/05/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
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|
On XXXX XXXX, 2015, I purchased a Reloadit Pack and loaded XXXX onto the card to later transfer onto my son XXXX XXXX card the OnlyXXXX Visa loadable card. I contacted the Reloadit customer service at XXXX. I spoke with the first person out of at least XXXX foreign speaking reps., they gave me the run around like I have never experienced. I contacted the company XXXX XXXX and asked what I needed to do if anything on my end. XXXX XXXX told me that they are no longer doing business with Reloadit. I called Reloadit back and asked to speak with a supervisor. Supervisor denied knowing anything about XXXX XXXX discontinued there relationship with them. Supervisor asked wait ANOTHER 4 hours to see if my money would transfer, mind you this is the 3rd time I have been asked to wait a 4 hour period. The money was not there again. I called back again and spoke with another rep., and was told to go purchase another prepaid card of any type. I called them back and gave them the card numbers and I was told they were not compatible that I needed to go purchase a specific card! I called back and asked to speak to another supervisor. He told me that I had to wait for another 4 hours. At this point I believe they are operating under a scam. Blackhawk Network is the owner of this operation. They do n't answer their phone. XXXX.
A list of names I spoke with in less than 24 hours : XXXX, XXXX, XXXX, XXXX, XXXX XXXX and a list of other names )
|
| 10/19/2015 |
Yes |
- Prepaid card
- General purpose card
|
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Web |
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I completed my tax return using XXXX online service. On the last page, there 's an inquiry as to how I 'd like to receive my funds. It also advertised a quicker way to receive my funds by receiving it on a debit prepaid card, PayPower. This prepaid visa card is powered XXXX. I went with this option.
The XXXX deposited {$9.00}, XXXX into my account with these people and I have yet to receive my funds. PayPower claims that they 've returned the money to the XXXX. The XXXX confirmed that XXXX received the funds on my behalf and has cashed it. PayPower confirmed receipt of said funds ; however, they continue to claim that they 've returned the funds to the XXXX, which is not true.
I 'm working with XXXX XXXX, a XXXX XXXX Advocate who can confirm that the XXXX has not received the funds. She can be reached at : XXXXPayPower can be reached at : XXXX can be reached at : XXXX 've been getting the " run-around '' since XXXX XXXX, 2015. The XXXX deposited the funds on XXXX XXXX, 2015.
PayPower was not satisfied with all my attempts to prove my identity. They claimed that they returned the money to the XXXX on XXXX XXXX, 2015.
Since then, it 's been a back and forth and no real answers.
I 've been evicted from my home. I was homeless with my children. This has devastated my life in ways I did n't think possible.
I believe I am a victim of fraud. Please look into this and help me recover my due funds.
Thanks a million.
|
| 08/01/2023 |
No |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
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|
Ever since " Happy '' Cards have been more difficult to come by, I have tried to buy " XXXX '' and " XXXX ( XXXX ) '' gift cards to shop at various merchants listed on the packaging. However, the quality of these gift cards is not as good and sometimes the cards have PINs with coverings that are hard to scratch off, that scratch off too easily ( thus removing the PIN ), or have already been scratched off before purchase. I bought a {$490.00} card on or around XX/XX/XXXX, but could not read the PIN to redeem the card. I submitted case XXXX to Blackhawk Network, which offered a refund. I submitted documentation on or around XX/XX/XXXX.
I never got my refund. Instead, I got a total of XXXX e-mails. On XX/XX/XXXX, I got an e-mail that said : " Our team is currently working on your case XXXX and will provide you an update as soon as possible. '' Then, on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and today, XX/XX/XXXX, I got e-mails that substantially said the same thing : " Please allow us more time to continue working on your case, we are reviewing the information provided and the one on our system to give a resolution. '' It is manifestly apparent that Blackhawk Network is not actually providing any refund, and is just holding my money indefinitely. I reached out to Blackhawk Network a couple of times on other cases but just got canned non-responses. I want my money sent back to me.
|
| 10/06/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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I had XXXX balance of {$25.00} and a prepaid card from XXXX of {$50.00}. I was attemtping to buy something above the price of the prepaid card and XXXX wasn't allowing me to split the payment between my balance and the prepaid card the only way I could afford it so I transferred {$25.00} from my XXXX balance to the Prepaid Card. It ended up being {$24.00} to the prepaid card after XXXX transfer fees. On XXXX it shows the same amount as a purchase and it was deducted from my account and also from my XXXX account. Both companies are pointing the fingers at each other and not understanding the situation. I filed a dispute with XXXX and it was denied they told me the money was sent I filed a dispute with XXXX and they told me it takes up to 90 days and I'm sorry I'm not waiting that long. I lived on a fixed income and {$50.00} nearly that I've lost is a lot of money to me. I don't know who's fault it is its just pointing fingers on my XXXX account it shows the money transfer from the XXXX balance to the mastercard prepaid but on the XXXX website it shows a purchase from XXXX. This has to be some sort of major XXXX up or potential fraud on their behalf. If the card isn't loadable it shouldn't allow you to attempt to load it and outright deny it. But instead of that it deducted the money from both ends. The companies of course are playing XXXX not understanding what I'm explaining with no help at all.
|
| 03/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
In 2022 I received two Mastercard prepaid debit cards from XXXX XXXXXXXX that are managed by " myprepaidcenter.com, '' but since receiving these cards I have never been able to use them to make purchases as the card promised. I did the following : 1. I went to myprepaidcenter.com website where I created an account to view my balances.
2. I activated the two prepaid Master card cards.
3. I have been unable to view the list of merchants that accept the cards 4. When I called myprepaidcenter.com customer support at XXXX the representatives I speak with do not give clear instructions on what merchants I can buy products from. Their explanations are vague, unintelligible, and oftentimes ambiguous.
5. Once the prepaid debit card expires after one calendar, the service charges {$4.00} USD per month, but send a new card to me.
6. On the front of the prepaid Mastercard card it is written " FUNDS DO NOT EXPIRE, '' but there is a {$4.00} service fee per month that is automatically deducted from my prepaid Mastercard card.
I believe this practice is misleading, deceiving, and inappropriate because myprepaidcenter.com falsely advertises a product that does not work. Consumerfinance.gov must investigate this matter further because there may be millions of dollars that consumers are being cheated of, and these companies are getting away with fraud by making it almost impossible to use these prepaid cards.
|
| 11/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Servicemember |
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I received my gift card on Friday XX/XX/XXXX as a birthday gift. It was purchased by my coworkers for the amount of {$150.00}. I went to the XXXX XXXX store in XXXX XXXX to make a purchase using the card. After spending an hour on the phone i was told the there was a freeze on the card and that it would start to work after an hour of getting off the phone with customer service phone line. I attempted to use the card to pay for dinner that night and it was once again declined. On Monday XX/XX/XXXX I attempted to use the card at XXXX XXXX and it was again declined. I called customer service and was told that I would need to be issued a new card and have it mailed to me. I received the new card in the mail on Friday XX/XX/XXXX. The card was in a sealed envelope in my mailbox with no evidence of tampering. When I opened the envelope and attempted to register the card under my name online it showed that card only had {$1.00} on it. I looked up the transaction history on the card and it showed a purchase for {$140.00} at a XXXX XXXX XXXX in XXXX California on XX/XX/XXXX at XXXX. I immediately filed a called customer service and told them what happened and they informed me that they would have to file a dispute on the charge. I still have had no resolution to this issue and keep being told that they are unable to contact the dispute department because it is not within their scope.
|
| 11/02/2023 |
No |
|
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Web |
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Myself, and the purchaser of the card are military veterans, it was a gift, meaning I do not have the receipt. It is part of the scam the company keeps insisting on perpetrating in order to drag it out. I feel confident it is an inside job because the card was a gift from last holiday and had not even been removed from the sleeve until this year when it was registered on the company website, though it carries a XXXX logo! It was only shortly after registering it that malfeasance occurred with the card! When I checked on XX/XX/23 the card had full value of {$100.00} when I attempted to use the card on XX/XX/23, I was told the balance was XXXX dollars and change. {$94.00} had been charged on the card, without it ever leaving my wallet of possession, hence what is the access point? The registration point for the host company, Blackhawk Network California Inc. These companies have shelf space in every store in this country, therefore in every sense are aided and abetted in committing fraud, when they sell the product, and when customers register it, with someone committing theft on the other side! For the record, there was news coverage in the city I am near about multiple acts of theft this way with other victims telling their stories. And yet, the system continues to enable it. As the other victims, I will never buy, and I will inform others to never buy a gift card again!
|
| 12/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I purchased a {$200.00} visa gift card from XXXX on XX/XX/21 and it was delivered Sunday XX/XX/21. I opened the sealed card and registered it. I went to use it within the hour and it was denied from multiple places, including XXXX. I called the number and the automated response had no option fitting my need not an option to talk to a representative. I called the next morning in hopes it was normal business hours and finally got a representative. The cards entire balance was used up by XXXX XXXX charges that I did not make nor do I purchase anything from them as I have an XXXX.
The representative was professional but I had to complete a form disputing the charges and can not use the card for an extended period while they investigated.
I looked at the XXXX reviews and there are many with then same issue and many more complaints with the XXXX
The only ones that could have accessed this card would be someone at XXXX or someone at Blackhawk Network Holdings Inc . However, there is no was XXXX would know all the credit card info and the zip code that was used.
Blackhawk Network Holdings Inc Has a very serious security breech and are making customers jump through hoops to try and get their money back because of the companies inabilities. My information including my name, phone and address would also have been compromised leaving a security risk for identity theft.
|
| 02/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/23, I purchased several Blackhawk Network ( BHN XXXX XXXX XXXX XXXX gift cards to use to purchase goods and services in stores. Since that date, I have been unable to use the cards because every time I use the card for the full value, the card gets declined.
It appears that BHN is imposing some sort of arbitrary limit on using the full value of the cards, paritcularly when ran as debit. i.e., if I use a card to run a transaction for {$480.00}, it seems to go through. However, if I run a transaction for the full {$500.00}, it declines.
This situation has happened at multiple stores, including in-person and online. This situation has also happened to other individuals across the country, so it seems to be pervasive.
I have previously purchased similar cards with no issues, even as recently as XX/XX/23. I commonly purchase these cards and am very familiar with their functionality.
I am concerned that the actions taken by BHN to modify usage of these cards is against the terms of the card, is unethical, and is illegal.
The total of all of the cards which I currently have is {$4000.00}, XXXX {$500.00} XXXX gift cards.
On XX/XX/23, I spoke with XXXX ( front line ) and XXXX ( supervisor ) at the BHN XXXX customer service department. Both parties identified that there isn't, and should not be, any limitation on the usage of cards.
BHN case # XXXX
|
| 03/22/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I bought a Visa Gift Card from GiftCardMall.com ( run by BlackHawk ) for {$480.00} on XX/XX/18.
The card was stolen in transit before I received it in the mail, and was used fraudulently.
I contacted the company and was issued a replacement card, and was told to submit a formal complaint specifying the fraudulent activity in order to have an investigation that would lead to me being reimbursed for the fraud on the replacement card. I emailed in the required form to the BlackHawk network email specified on XX/XX/18.
I never heard anything back from the company, and contacted by phone periodically to ensure there was nothing more that was needed, and each time I was told everything was fine and the the case was proceeding.
However, this week I called and was told the case was inexplicably closed on the same date I sent in the formal complaint! However, nobody in the company is capable of answering why they are not reimbursing me for the fraud per their policy.
In short -- I ordered and paid for a card with a {$480.00} balance, and I only received a card with a {$54.00} balance. I am still out {$430.00} the company owes me for the fraud between the time the card was between office and my mailbox. I have done everything asked to certify that I did not make the charges, and there policy is that I am not responsible for any fraud and will be reimbursed.
|
| 09/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
This is my second time seeking a response from this company. The last response made absolutely no sense. The card was issued in XXXX 2022 and the funds were stolen in XX/XX/2022 yet bank claims they mailed a refund check in XX/XX/2022. Unless they invented time travel, they are clearly lying.
-- -- -- This garbage bank allowed thousands of cards to be compromised through their dinosauric computer systems. When customers try to complain, they are given the run around. I had a {$25.00} card drained by a hacker into their horrible computer system. Per their website I followed the instructions to dispute the card : https : //www.myprepaidcenter.com/faq? type=generic " How do I submit a dispute? { Option 2 } : Submitting a dispute by phone Call the number on the back of your card or the number listed on this website Listen to the prompts on the phone and select the option to dispute a transaction and select this option '' When I called, I had to call 3 times where I was hung up on and then finally the fourth call, I had to wait over an hour and was forced to talk to three different operators on that one call alone. None of which would take a dispute over the phone despite what their website said I could dispute over the phone. This bank is a fraud. They know they compromised their customers secure data and then make it impossible to recover the stolen funds.
|
| 06/07/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
I bought REloadit packs and loaded them to my safe. I tried to pay a bill using their bill pay feature, but it never went through. I opened a second safe and tried again. It did n't go through either. I have been trying to get a refund for these payments since XXXX ( it 's XXXX today ). I have been fed false information by this company and am beginning to think I 'll never see this money again. I have spent about 20 hours on the phone ( all recorded on my end ) and am surprised about his this company is allowed to operate. I have received XXXX refund checks in the past for unrelated issues. 100 % of the time, the refund check got lost in the mail. They take 30 business days for the check to be approved, then require XXXXXXXX business days for shipping. That means after they tell you they 're sending a check, it could be close to 2 months before it 's due date at your door. This is enough time for many people to forget a check was even supposed to be coming. 100 % failure rate makes me believe no check is ever sent the first time around. After you call them back and wait for another check to be approved, they might finally send it. When they do, it is a very small post card style check, which is small enough to fall in cracks or be overlooked as mail altogether. I am now on the XXXX iteration of checks being issued for this refund.
|
| 04/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
On XX/XX/22 I received a virtual settlement payment from XXXX 's which is handled through myprepaidcenter.com. I had created an acct and tried for XXXX weeks to use the virtual card. It will not allow me to add it to my virtual wallet. I tried to pay bills and make purchases online. Any way that I could use the money, I tried. So on XX/XX/22 I paid for a physical card and received it today XX/XX/22. Now this card will not activate I can't view any details online. I called number on the physical card and the automated system can't find or activate the card number and you can not speak to anyone..it just hangs up on you. I found a number to call them XXXX. I waited the allotted XXXX hold time it stated which turned into XXXX to be told that there systems are down and call back another day. I finally got thru on the website and the card will not activate online or over the phone. It's obvious from reading all the reviews that this is a scam. All the stories are the same and we are all given the run around. So this is how huge companies never have to pay their class action settlements because it's all a joke on the consumer. I want to know how I proceed and I guess how I start a class action lawsuit against my prepaidcenter.com. if you read the reviews this company is stealing people 's money and they just keep getting away with it.
|
| 04/15/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I purchased two MasterCards ( {$200.00} each ) from XXXX XXXX at XXXX XXXX XXXX, California store on XX/XX/2019. During the check-out process, one of them wasnt activated at all and they refunded me immediately ( {$200.00} ). Another card got processed successfully and my credit card was charged in full ( {$400.00} ). However when I tried to register the " activated '' card their website said the card wasn't activated and I couldn't register it and the balance was XXXX.
Since then I have had several calls with BlackHawk customer service ( XXXX ) and was told to fax in details during every single call because they kept saying they didn't receive the fax. I have done faxing for six times on XX/XX/2019, XX/XX/2019 and XX/XX/2019 ( every time I faxed twice and all of them were successful from my end ) but still didn't get any response from them until today XX/XX/2019.
The worse thing is now I can't even call their number using my cell phone because their phone system seems to automatically block my number. I tried another two different landlines during the last week and both of them ended up getting blocked after first time successful call.
Now I'm stuck with one piece of plastic card which caused my {$200.00} and have no way to get my money back because all the phone numbers I used to call are now blocked by them.
|
| 04/12/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I purchased a {$15.00} XXXX gift card that their system says was loaded to another users account. When I called XXXX they told me that a XXXX had loaded my funds from a card with the number of the one I have into his account. I do not know anyone named XXXX. They also had the nerve to tell me and insist that someone else in my household is responsible and used my card for their account! I have an original proof of purchase load receipt for the card and I am in physical possession of the card! I am the only one with access and the card was in a storage unit for which I am the only one who has access. I have contacted XXXX XXXX XXXX and XXXX multiple times and they insist on telling me that I know a XXXX who lives in my household or that someone else in my household accessed my card and stole my funds! Ive complained at least twice to the XXXX XXXX XXXX and XXXX has ignored every probe and inquiry! Extremely unprofessional and cold! The gift card had been stored after being purchased a couple of years ago and I tried to use it on XX/XX/2020 to buy food through their XXXX Eats program. I am disgusted by this and believe that it is grossly unfair!
XXXX XXXX XXXX is the company that creates and loads the gift cards and is the entity who is the ultimate holder of funds on the cards that they manufacture!
|
| 07/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
Older American |
|
I bought a {$200.00} gift card ( Issued by Blawkhawk ) and received {$98.00} in ( XXXX ) charges within 30 minutes of checking the balance on the card at a site that came up first when I searched their web address on the back of the card. I'm not the first ( over XXXX complaints at the XXXX XXXX XXXX ) Itst ' been almost a month and they've done nothing but try to bury me in forms and red tape. ( I had to fill out a form listing the XXXX charges separately including the name of the scam company on each line ). According to various sites there have been numerous reports of fraud on the phishing site but Blackhawk still allows the charges to go through. there are Several complaints on the XXXX site claimed the phishing site was owned by Blackhawk and after this ordeal I am beginning to suspect that may be true.I 've disputed charges on other cards and have always been able to resolve fraudulent charges over the phone, I have no way to electronically sign the forms they emailed me. Also the require me to list each of the XXXX charges manually when the aleady have a list. I explained that I can't Esign and that I don't have a smart phone and they a couple of times and instead of explaining how to do this and offering help they just keep sending me the same forms and instructions. ( 3 times so far )
|
| 08/21/2023 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
The issue is with the purchase on XXXX that involved the XXXXXXXX XXXX prepaid card Case # XXXX It concerns a purchase of banknotes which were fraudulently listed as valid tender ( the Police report was also filed about the matter ). The dispute for {$33.00} was made in XX/XX/ and to this date the XXXX XXXX is asking for repeated info regarding the same complaint although the full info was sent to them as attached file back in XXXX which in detail describes the issue. At one point the company wanted the verification of the ownership of my prepaid card that the purchase was made which is outrageous since this was presented to them right off the start. And now the requirement is made for a return tracking # of the item which is retained as evidence in possible criminal matter.
It appears the XXXXXXXX XXXX didn't even submit the complaint to the issuing card but it is trying to wait me out with the everchanging paperwork requirements which shows how insidious and bad faith this process is.
If the issue is not resolved I will take the matter to small claims court as it is apparent that in addition to the seller of the demonetized banknotes being anonymous ( fake name ) the XXXXXXXX XXXX is actually aiding and abetting this fraud by failing to process a complaint as listed in its XXXX XXXX XXXX
|
| 03/18/2022 |
No |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I had a XXXX gift card for {$500.00} through Blackhawk Network XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, NV XXXX. I activated the card in XX/XX/XXXX and it immediately was hacked. There were several small charges from XXXX adding up to {$500.00}. I was not aware of this until I went to use the card an hour later. I reached out to Blackhawk Network right away, and was told they would dispute the charges and I'd be refunded. I reached out a couple of times to be told it was still being worked on. On XX/XX/XXXX after reaching out a 3rd time I was told the same thing and also received the email from them attached stating it could take 30-90 days.
I had not heard anything further and called them again today XX/XX/XXXX and I was told by XXXX there that the case was closed/resolved on XXXX and that I was being sent a refund of {$180.00}.
1. I had no idea that it was " resolved '' on that date. Was never notified.
2. The amount was {$500.00} not {$180.00} XXXX informed me that that's all that they could dispute and since so much time has passed they could not dispute the difference that I am still owed. So much time has passed because THEY took so long and never sent the portion of the refund stated above, nor notified me of this. How do I get the remainder of the funds back?
|
| 03/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
My employer gave me a {$500.00} gift card. I was able to use it for one purchase of {$130.00}, when I tried to use the card again I was told it was expired.
I contacted OmniCards by phone, not sure of the date but in early XXXX. I explained that I never imagined the gift card would expire because it is my understanding that gift cards do not expire in the state of CA. I was told that they would charge me a re-processing fee of {$15.00} but that the remaining balance of {$340.00} would be issued to me on a new card and that I could expect to receive it in approximately 21 business days.
After waiting various months I called OmniCards again on XX/XX/XXXX and was told that I was sent an email in XX/XX/XXXX stating that my case had been closed and that they were unable to issue me a new card because it was a " Rewards '' card and not a gift card. I explained that someone had already told me I could recover the funds with a {$15.00} penalty. They advised that they would escalate the matter but that they could do nothing for me. I asked if the the card was less expensive because it is a " rewards '' card and asked if my employer had spent less than {$500.00} when purchasing it for me, but I did not receive a clear answer. They said someone should respond in 1-2 business days.
|
| 08/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
On XX/XX/2022 I purchased ( 6 ) XXXX XXXX as you go prepaid XXXX each at the XXXX XXXX XXXX XXXX located in XXXX XXXX XXXX Louisiana the total of all ( 6 ) cards totaled {$3000.00}. I have never used these cards before and a employee from XXXX asked me what I was looking for and i said XXXX gift cards.She picked up 6 as i requested and said to go to customer service and purchase. I did and went home to activate cards. Once I completed I tried to use cards and couldn't. I then read info and found out cards had to be registered. However I tried registering cards and it wouldn't process. This is my first time ever to use this XXXX card when I started reading I realized they were the wrong cards and in fact were not gift cards. I am at a loss because I can't use the cards and i can't use the atm machine to get money back. I am not familiar with your cards and i personally never would have purchased said cards had i not been told these were gift cards. I am XXXX XXXX XXXX and can't lose this large amount of money. I was purchasing to help a family member in need and now i can't. I am requesting to be reimbursed as soon as possible and would like to redeposit into my account asap. I beg of you I'm not in the habit of making such a mistake. But i did can you please help me.
|
| 04/24/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I signed up for Pay Power XXXX Visa card to get a refund of my tax return from XXXX online and upon receiving my card and calling to activate it, I discovered they had a block on my card. I correctly verified all information and was advised my XXXX XXXX Visa card would take 3-5 days to release the block. Why when I verified all information accurately? I offered to send a copy of my ID and SS card to ensure I am the person I say I am and was told it would still take 3-5 days to release my funds and I would not be able to activate my card. I received the card in the mail on XXXX/XXXX/2015 and was told the block was put on there 2 days prior while the card was still in transit. I was denied a supervisor, hung up on XXXX, and cursed at. When I attempted to go online to activate card it stated that the card number was not valid. It was never stated that there would be a block placed on the card before I even received it. I feel as though they are trying to cheat me out of my tax refund. I was told XXXX different stories by customer service and if I passed all the identity verification then why I am still being denied access to my funds? I was told that the block could be released today if I passed the identity verification. Then I was told 3-5 days. This is ridiculous!
|
| 10/12/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Servicemember |
|
I was given this gift card for helping a friend make a marketing video for her business. I have attempted to register the card multiple times and it seems to be impossible. Their website ( https : //www.giftcardmall.com/ ) doesn't allow registration and the phone number on the card ( XXXX ) simply refers you to the website.
I checked the ratings for this company and they appear to be a scam.
Blackhawk Network ATTN : Customer Service XXXX XXXX XXXX XXXX . XXXX XXXX, NV XXXX Issuing Statement for Card : The Visa Gift Card is issued by XXXX, XXXX, Member FDIC or XXXX XXXX, XXXX, XXXX XXXX, MN XXXX, Member FDIC, pursuant to a license from Visa XXXX XXXX. Please see back of card for Issuer. Your card may be used in the United States everywhere Visa debit cards are accepted. The card may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. or the District of Columbia. See Cardholder Agreement for complete details. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. Distributed and serviced by Blackhawk Network California , Inc.
2020 Blackhawk Network , Inc. All rights reserved. Trademarks shown are property of their respective owners and used with permission.
|
| 01/06/2020 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I bought a {$500.00} visa gift card issued by BlackHawk Network , Inc on XX/XX/XXXX.
One week later, I didn't receive it and I asked customer service for help. They told me to wait for 15 business days.
On XX/XX/XXXX, I still didn't receive the card and I asked customer service to open a case to reissue the card to me.
On XX/XX/XXXX, they told me the card has been registered and used and the only way I could do is to start a dispute process.
On XX/XX/XXXX, I called their dispute team and tried to open a dispute case. However, their dispute team told me since I didn't receive the card and they can not honor a dispute process.
There are several questions : 1 ) They said the card is activated under my name. However, the information needed for registration is card number, expiration date, 3-digit code on the back of the card, cardholder 's name and address. All these are either directly on the card or on the envelope. They can not prove it is me who registered the card since they didn't verify through a phone call, text or pin.
2 ) Since it is impossible to prove it is me that registered the card, all the transaction made via the card is not authorized by me.
3 ) They refused to dispute and reissue the card and thus I believe this is a fraud company.
|
| 11/06/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
First, this is a prepaid debt card issued to me ( XXXX XXXX ) in the form of a rebate for an unrelated purchase.
I have tried using the card multiple times for on-line purchases but find most vendors won't allow multiple payment methods ( ie : two different cards ). So I have been limited to a purchase less than the balance on the card.
The debt card has a balance of {$15.00}. The card just expired XX/XX/19.
I called the number ( XXXX ) on the back of the debt card and asked to reinstate the card that I may access my funds and was told the card can not be reinstated.
Cardholder agreement ( https : //www.myprepaidcenter.com/site/visa-univ/standard/visa-terms ) states " After expiration of the Card, you may request issuance of a card with the remaining balance, minus a card issuance fee that will be deducted from the remaining balance ''. However Visa claims this can not be done with my debt card. I requested they send me a copy of the Cardholder agreement supporting their claim but they were unable to comply. I had spoken to a supervisor at the call center.
To summarize, I have a recently expired debt card with {$15.00} on it. Visa is stating I must forfeit my balance to them.
This is not a lot of money, but this sounds really wrong.
|
| 08/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
My daughter received a digital prepaid {$50.00} debit card after getting her Covid vaccination through the XXXX XXXX the XXXX California promotion. The debit card was only provided in virtual format that could be uploaded to XXXX XXXX on an XXXX. The card was provided by Blackhawk Network, which sent me an email on XX/XX/XXXX with a picture of the card and a link to a redemption code to redeem at myprepaidcenter.com. The photo in the email ( attached to this complaint ) clearly shows that the debit card has an expiration date of XX/XX/XXXX - XX/XX/XXXX. However, when I tried to use the card a few days ago it was rejected, and when I called the number for customer service, I was advised that the card in the email was for " illustrative purposes '' only, and that the actual expiration date of the card was XX/XX/XXXX. Since the XX/XX/XXXX expiration date appears nowhere in the email or with the card in XXXX XXXX, I asked the agent to honor the original expiration date for my debit card, or issue a replacement debit card. Despite the unclear and deceptive nature of their communications regarding the card, Blackhawk Network has refused to take any steps to rectify the situation ( see attached email from their customer service on XX/XX/XXXX ).
|
| 01/19/2023 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
My excluded worker 's fund was stolen. When I received the bank card, I registered on the bank 's website and set up a transfer warning. Then, when I swipe my card at a restaurant near my home, I have Received a transfer text message. At the time, I also checked my bank balance and it was correct. After more than half a year, when I checked the bank balance, I found that there were only XXXX dollars left. When I called the bank 's customer service, I was told that my money had been wiped out. I was very shocked. My card was not lost in my possession, nor did I receive any transfer information from the bank. I don't even know where my money went. I asked the customer service for the transfer record, only to find that my card had been stolen on XXXX XXXX XXXX. I really can't believe which bank can pass through the card for more than XXXX XXXX dollars within 3 days, and there is no call or text message to notify the customer. As a result, I didn't even know that my card was stolen. Now the bank says that there is no way to protect my rights, because I have passed the 60-day retrospective period. The time of the transfer records I received from my previous consumption and the transfer records given to me by the bank are also inconsistent.
|
| 08/09/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I bought a {$100.00} XXXX XXXX gift card at a XXXX on XX/XX/21. When I opened it, card numbers and pin were covered tampered with superglue. I was not able to use the card at XXXX XXXX.
I went back to the store I bought the card and was told that they are third party they cant do anything at the store level and asked me to contact XXXX at XXXX for help.
I then did and opened a case. After 3 weeks of waiting for the updated status of the case, a rep told me the card was redeemed but was not able to tell me where and when it was redeemed. She then told me to contact XXXX for help.
I went to a XXXX store and a lady at customer service desk made couple phone calls and about 20 ' on the phone of investigating the issue, she finally got the card number and pin and the card was indeed redeemed by someone in TEXAS right after I bought the card and was activated at the XXXX.
She said that they got card numbers and pin, put superglue on so buyers can't see it, they wait until cards are activated so they can redeem them.
She also said there are multiple people who have come to her store with gift cards that tampered with superglue like I have.
A XXXX rep also told me to contact the gift card provider/maker to solve the problem.
|
| 02/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I'm reaching out as a consumer in possession of a {$100.00} promotional prepaid debit card provided issued by XXXX ( on behalf of XXXX ) and which I understand is serviced or otherwise held by Blackhawk Network. The prepaid debit card was first issued to me in or around XX/XX/XXXX. The card expired, without my having used any of the stored value, in or at the end of XX/XX/XXXX. I sought a replacement card on XX/XX/XXXX, by calling XXXX, the number listed on the back of the card. A customer service representative told me that XXXX would issue a replacement card that would arrive in 6 weeks. I never received a replacement card. I called again on XX/XX/XXXX, and was told to wait an additional 2 weeks. ( I was provided with a Case number : XXXX. ) I never received a replacement card. I called again on XX/XX/XXXX, and was told that some sort of " delay in processing and delivery '' of promotional prepaid gift cards had occurred in XXXX that was preventing issuance and delivery of the replacement card. The representative advised me to wait another 2 weeks to receive the replacement card. At this point, more than two months after I first requested the replacement card, I doubt that XXXX can or will issue a replacement card.
|
| 04/20/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
Older American |
|
Gift Card issued by BlackHawk Network. I had a couple of small fraudulent charges. I called to place my card on hold when I would be out about {$7.00}. It took them 2 days to put the card on hold and then a larger charge appeared because they did not immediately put my card on hold. Blackhawk Network will not reimburse me. I accept the two small but fraudulent charges of XXXX and XXXX as that was my husband being misled. The {$68.00} charge was completely their fault. After 90 days they say that there was no fraud. All 3 charges were fraud but the third fraud was only because their customer service did not place my card on hold on XX/XX/30 when I called after I saw the two small charges. The {$68.00} took place on XXXX. I called back on XXXX as I wanted to know why the {$68.00} was not being reimbursed since BHN failed to place my card on hold. I was on the call with the agent for more than half hour. They said the merchants told them I authorized the charges. The {$68.00} is UNTRUE. I did not authorize criminals to make charges on XXXX at all. By not placing my card on hold and inactivating it, BHN actually allowed the card to be used. I simply want the {$68.00} returned by way of another card. XXXX XXXX XXXX
|
| 11/13/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I was provided a XXXX XXXX gift card issued by this merchant with the specific intention of using it on a service that I don't wish to use my personal credit cards for. The purchase was declined despite a complete XXXX XXXX and XXXX XXXX match. There is no excuse for the card issuer to declined purchases on a XXXX gift card that is clearly a valid transaction with a legitimate XXXX merchant. With the inability to use the card with this merchant, it carries no value for me. I attempted to contact the merchant to discuss the issue but the merchant offers no XXXX support of any kind and their XXXX support was designed not to address this issue.
As I'm sure CFPB knows, this is a known tactic XXXX XXXX issuers use to essentially keep the funds. By declining transactions as they see fit, they hope the user gives up and forgets about the card or ceases trying to use it. I've experienced similar issues in the past with some prepaid cards being declined at multiple XXXX merchants w/o cause. Since their XXXX liability is such a tiny inconsequential monetary amount that they disclaim liability for anyway, the only logical explanation for declining the transactions is to discourage the cardholder and keep the funds.
|
| 11/17/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
Dear Sir/Mdm, XX/XX/XXXX, I submitted my complaint against Paypower ( case number : XXXX ).
On XXXX/XXXX/2015, the company replied through your agency stating " Blackhawk will need XXXX XXXX to send in proof of identity ( state issued ID ) and a copy of a utility bill proving an accurate address. Once we receive this information, Blackhawk will issue a full refund check to XXXX XXXX at the address he confirms with his utility bill. Further, as a courtesy, Blackhawk will also credit the current monthly maintenance fee that has been assessed. " However, after sending all the documents, the company still illegally hold my money in spite of my numerous requests. The below is my XXXX/XXXX/2015 email to the contact person which the company asked me to contact.
XXXXXXXX XXXX , This is my Fourth email in two weeks asking for refund. I have not got any reply and it seems that you completely ignored my requests.
If you feel this is not the situation, please reply and let me know. If it does, I have to acknowledge that you have no refund intention and I need to move forward.
Thank you for your prompt attention to this matter.
Sincerely, XXXX XXXXI think this company is a scam. Please help.
Sincerely, XXXX XXXX
|
| 12/08/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I was issued a prepaid XXXX debit card by the New York State Department of labor during the pandemic as an essential worker. I only used it to withdraw cash from one particular ATM, the XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX branch, because it did not charge any transaction fees. I was shifting my residence in the last week of XXXX. So, I did not go to the bank. I went to withdraw money on XX/XX/XXXX and noticed a depleted balance. I got suspicious and went online to look at the transactions. To my shock I found 5 fraudulent withdrawals from ATMs of banks, that I never visited in my life. Not once did i leave my debit card unattended, nor did i use it for any online or brick and mortar shopping. I immediately reported it to the debit card company. They send me a dispute form and the list of fraudulent withdrawals and told me to contact the police to file a report. When I visited the nearest police station, they insisted on having an affidavit to even take a complaint. They also asked me whether I was using a XXXX phone. When I replied positively, they said that XXXX XXXX phones were hacked and data was stolen.I plan to download an affidavit form and get it notarized and visit the police station again
|
| 09/25/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/2023, I purchased three gift cards ( two for {$200.00} each, and one for {$100.00}, totaling {$510.00} dollars, including each card activation fee ) at XXXX in XXXX XXXX, CA. On XX/XX/2023, I mailed via USPS with tracking to XXXX XXXX XXXX XXXX XXXX these three cards to a business colleague 's USPS XXXX XXXX as a financial referral for business work. When the colleague attempted to use these cards in XX/XX/2023, all three were unopened, and unused. When he tried to spend them in XXXX California, all three balances showed {$0.00}. After looking up the card serial numbers and checking their balance, it was found that all three cards and all {$500.00} were spent in varieties of grocery stores in XXXX XXXX California and all transactions on XXXX. Work colleague and myself were never in these cities and the cardboard Visa gift card packaging protecting the security codes were never opened until XX/XX/2023. Criminals had scammed these cards in advance. I am out {$510.00} and no one is willing to help. Appreciate all support and I can provide initial card purchase receipt from XXXX, tracking number from USPS, and paperwork showing the cards spent illegally in some random place no one was present at.
|
| 06/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received a MasterCard gift card from my employer for {$500.00}, purchased on XX/XX/XXXX.
I went to use the card in XX/XX/XXXX and the funds had already been used - {$490.00} on XX/XX/XXXX. The packaging was fine but the card itself was damaged and the 3 -digit code on the back of the card had been tampered with and removed. The card had clearly been scammed and compromised prior to me using it.
I called the customer service number on the back of the card and completed an online case on XX/XX/XXXX, providing details and all documentation including photos of the card and the purchase receipt. My case was denied on XX/XX/XXXX and they told me to contact the Disputes Team.
I completed the online dispute form on XX/XX/XXXX with supporting documentation again but my case was denied on XX/XX/XXXX citing " ... account discrepancies are to be communicated to us no later then 60 calendar days after the transaction has posted to your account. Unfortunately, we did not receive your inquiry within this time limit. We have no resources to recoup these funds for you. '' I explained in my dispute application that it was impossible for me to communicate the issue within 60-days as i hadn't opened the package.
|
| 03/24/2023 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
Servicemember |
|
I moved in XXXX of XXXX. As soon as I moved, I updated my address with my employer. My 1099 associated with this card has gone to my new address for the last two years. My prepaid card expired on XXXX. I was told I would receive a new one in the mail. I waited until XXXX to request a new card. At that time I was told the address was updated and the card was sent. I never got it. I called again on XXXX. I was told the exact same thing and given a case number of XXXX. I called back on XXXX and I was told they could not give me any information on my case number because 7-10 business days actually means they can not discuss the matter until 15 calendar days have passed. Today, XXXX, I was told I never called to change the address, even though I have a case number associated with the request. I was also told I can not request any changes of address due to the fact that I do not know the last deposits made. I have no way of accessing that information because my online access expired with the card on XXXX. Therefor I can not get a card mailed to me.
In the address information of this form, I had to enter the billing address associated with that card. This however is NOT my current billing address.
|
| 07/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
In XXXX, I flew with XXXX and gave up my seat. They provided me {$2000.00} in credit cards ( 8 {$250.00} cards ) through MyPrepaidCenter.com. I have been trying to use the cards - sometimes with some success, but most of the time I have random rejections - address doesn't match ( when it does ) ; exceeded credit limit ( when I am below the amounts provided ) ; store doesn't accept ( limited retailers was not disclosed ) ; rejected when attempting to use their " preferred vendors list. '' The card expires on XX/XX/XXXX- I have been attempting to use the balance- but I can't get the final {$50.00} approved. That is a 2.5 % undisclosed effective fee. I have made XXXX aware of their partner 's behavior. When trying to get to a person, you can't. Instead, you get looped around the phone system and finally disconnected. I called their fraud line, where my first call was redirected to a survey/scam for a medic alert system. I called again and finally found a human. The calls were directed to XXXX XXXX XXXX ( XXXX ) XXXX. I suspect I am not alone, and this company is skimming quite a bit of money by preventing use and not returning the funds to a company like XXXX. It should be investigated.
|
| 04/19/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
|
|
On today XX/XX/2022, at around XXXX XXXX, I activated the prepaid Mastercard gift card that I purchased on XXXX at XXXX XXXX at the XXXX XXXX located at XXXX XXXX XXXX XXXX, North Carolina XXXX. After activating the card and having only used the card for a one-time purchase of XXXX for inmate call. Then checking the card for the balance, I found the there was another charge in the amount of XXXX for a company by the name XXXX, with no address nor contact number, with the card ending in XXXX that I just activated. Which would have been the remaining balance on the card. And only the card company or hackers would have this information. I did contact customer service at XXXX. The rep advised me that I would need to wait 10 days before I can dispute the charge, he also advised me that I would need to call back on XX/XX/2022, because that would be the ten-day mark. And to contact the retailer. I advised him that the company is to supply the retailers contact information, address, and item purchased. None of that was supplied by XXXX. There are federal guidelines that the credit card company should be following with regard to producing transaction information, that they are not following.
|
| 06/08/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Gift Card Distributed by Blackhawk Network California , Inc.
Card # : XXXX exp XX/XX/XXXX cvv XXXX Original Value {$200.00} Card was used to make purchase on XXXX XX/XX/XXXX for {$160.00} Items were returned and XXXX issued credit back to card on XX/XX/XXXX At that point the card stopped working. I contacted the company, which is quite difficult to do. I did speak to a representative who acknowledged that the money was returned from XXXX, but due to the fact that this is a gift card the returned funds cause the card to be turned off. The agent said that they could reactivate the card with the XXXX added back on and gave me a confirmation number XXXX. I was told that someone may reach out to me to discuss the issue, but was assured that the card would be reactivated.
No one reached out to me, the card still does not work, and now when I call the customer service number on the back of the card I keep getting disconnected before I can speak to a representative. I believe that this is a predatory practice and they have no intention of reactivating my card and giving me access to the funds that they acknowledged are due to me.
Thank you in advance for your help with this matter.
|
| 01/17/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
|
|
I received a Visa gift card in the amount of {$50.00} with an expiration date of XX/XX/XXXX from my son about 2 years ago. I did not use it right away and forgot about it as it was in another purse. When I found the gift card the other day, XX/XX/XXXX, I decided I should activate it and use it. Upon activation I was surprised to see it had a {$0.00} balance. Upon further investigation I saw that the company that issued the XXXXift card, GiftCards.com, had charged a dormancy fee to the account in the amount of {$4.00} a month until the entire {$50.00} balance had been depleted. I phoned the company at XXXX, and explained what happened and requested they reverse the fees. I spoke with a gentleman named XXXX who stated he opened a case # XXXX and took my email information and said I would get a response in XXXX days.
I received an email response from Giftcards.com/Omnicard.com today, XXXX, with " their sincerest apologies since they were unable to reverse the fees. The fees were deducted because there are costs associated with maintaining the account, largely driven by requirements legal and reporting of the issuing bank. By Terms and Conditions, we can not reverse the fees. ''
|
| 11/18/2020 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
I received a virtual prepaid mastercard from XXXX with which I have been making online purchases on XXXX and XXXX online stores.
I also linked the card with my XXXX account which is more convenient for me to make purchases at ease.
I recently noticed that my card had been declined being added to my XXXX account and when I tried to find out the reason, I was told that I should contact the issuing bank for details of the decline.
I have gone on the telexfree website as directed and I could not get a solution to the problem. The phone number on the virtual mastercard does not provide any solution the the problem.
Telexfree does not have any means of interacting with them when you have problem with the prepaid card.
XXXX XXXX which is supposed to be the issuing bank had refused to attend to my problem and keep referring me back to Telexfree.myprepaidcenter.com which does not have any solution to my problem.
All these make me feel it is an intentional act by XXXX to frustrate and discourage us from using what is left in the virtual card.
Please assist me with your office as I do not have any other place to go to.
Thanks.
I will be expecting your response soon.
|
| 10/12/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
The date today is XX/XX/2023. I've been trying to activate a prepaid virtual card worth {$50.00} with the company MyPrepaidCenter ( online via their website ). I tried entering the code and it says " oops! There's an error on our side. Try again later. '' I even tried registering and making an account with them but got the same error message when trying to sign in. The site is completely broken.
So I called the company to get help. They asked me what browser I was using and I told them I tried on XXXX and XXXXXXXX XXXX. They told me I needed to redeem my code by using XXXX XXXX and if I have any issues after that, to call them back. The operator told me he wasn't allowed to stay on the line while I downloaded the browser. I told him that was fine and if I had issues, I'd give them a call.
I downloaded XXXXXXXX XXXX, tried again, and still had the same issues. I called back and left my email with a different male operator. According to him there's an issue with my code that makes it broken and this is a known issue. He said I would be emailed a new code and I've yet to receive an email. Checked my spam folder and everything. No code, link, or anything from them.
|
| 12/08/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I purchased XXXX giftcards together valuing approximately {$1500.00} from Giftcards.com of XXXX. When I attempted to activate the cards, I was unable to do so and directed to contact customer service. I called and was told that they were unable to help me and would escalate it to their " second level department. '' They said it would take XXXX business days to receive a response. That was on XX/XX/XXXX. On XX/XX/XXXX, I still had not received a response and am still out {$1500.00} which I badly need. So, I called again. This time, I was told that they could offer me no information or help and that it could take an additional XXXX hours to receive a response. So, I waited a third business day. On XX/XX/XXXX, after receiving no contact, I called again. I spoke with a XXXX, then a supervisor, then a XXXX. All three told me that they could offer me no information or help and said that it would take another XXXX business days to receive a response. It is XX/XX/XXXX, and I have received no contact from XXXX. I need this resolved immediately. XXXX has wrongfully frozen my account for no explainable reason resulting in personal losses of time, frustration, and expenses.
|
| 10/21/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Unfortunately, CFPB and regulatory agencies are failing in enforcing banks and financial companies to provide minimum customer service.
I have a question about a charge in my card, and it is XXXX impossible * to contact anyone. Customer are left XXXX completely XXXX unassisted. Obviously, on purpose.
How CFPB and regulatory agencies allow that?
Prepaid cards often have very little time to be used ( a few months ).
MyPrepaidCenter.com, maintained by Blackhawk Network , Inc, has a Contact Us link. The card in question is a Mastercard and they provide the telephone number XXXX.
Please, call this number. You will be in an automated system with no option to speak to anyone.
It seems the * only * way to ask a question is to send a physical letter to the address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Letters take many days to arrive, can be lost unless you spend more which can be cost prohibitive ( why send a {$5.00} letter to question a {$15.00} charge ).
Is this the best you can do, CFPB and regulatory agencies? Allow business like Blackhawk to operate with no customer service at all?
Business like Blackhawk they laugh at regulatory agencies.
|
| 11/03/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
In XXXX I received a prepaid card that was managed by myprepaidcenter.com and has an expiration date of XX/XX/XXXX. I registered the card and gave it a pin number in order to make purchases but the card was declined whenever I tried to use it. I kept the card in my wallet but forgot about it until about a year later. I was getting close to the expiration date so I reset my pin number again and this time it started working. I made a few purchases with it but I had not used all the funds on the card by the expiration date. I believed that the funds would still be available and I would be able to request a new card to continue using the balance since the words " FUNDS DO NOT EXPIRE '' is written on the front of the card. When I called the company to ask for a new card I was told via pre-recorded message that the card is beyond the expiration date, the funds are no longer available, and the card can not be replaced. I no longer have access to the cardholder agreement as I can not log into the account with an expired card. I believe the practice is extremely misleading as the company 's policy directly conflicts with what is physically printed on the card.
|
| 12/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Servicemember |
|
The issue with this company is that they have a recurring problem with their cards. For example, I bought the card from XXXX grocery store and attempted to use the card XXXX after i bought it, the package had not been tampered with, the flap covering the bar code was intact, yet, the {$130.00} i loaded to card was placed on hold because the card had an attempt already tried prior to me buying the card. This is a common issue with this company https : XXXX they offer no direct contact except thru phone, no email, and want you to fax the documents such as drivers license, receipts, and the card which costs additional money to the consumer! This happened before with this company, and as I told them had I known this was there product I ABSOLUTELY would not have purchased the card!!
Also, the call center rep REFUSED to get a Supervisor after I requested one several times, that is absolutely against call center protocols! They also should not be able to keep the consumers money, and make us send them information and then they send us another card weeks later, this is so unacceptable on so many levels and for them to be able to get away with this, is crazy!
|
| 12/29/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I have two prepaid visa gift cards that l'am have trouble getting replaced. Some charges were made with out my authorization. the first charge I made later to find out the company was a f fraud.for the amount of {$190.00}. I contacted the company by email to see if the could help. They said I need to fill out a complaint form and I did with all the required paper. Which I know is my fault but wanted to see if they could help. But in the meantime another charge was made without my consent or the sum of {$140.00} .I recontacted the company filled out paperwork emailed it back to the company with all the documents they wanted they said it could take up to 90 days which I understand well the 90 days is coming gone. I have received several emails saying the case has been closed that I should receive the cards in the mail in 15 days that has come and gone. I also have a credit card that had a balance of {$8.00} on it that was removed also without my consent and when I contacted the company filled out more paperwork for that card and got the same results 15 days. I have a lot of emails from this company but I can't upload everything because it's only 10 MB.
|
| 11/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
My previous employer ( SAP ) gave me some recognition award worth {$600.00} in XX/XX/2022, redeemed as XXXX gift cards and stored at XXXX : XXXX These XXXX gift ( XXXX ) cards worth {$500.00} and {$100.00} ( total of {$600.00} ) were stored at XXXX : XXXX operated by Blackhawk Network.
In XX/XX/2022, my XXXX XXXX XXXX account was taken over which resulted in a bunch of fradulent trasactions using my prepaid/gift cards.
Both money and personal information ( name, email, phone number ) was stolen during this data breach.
Blackhawk Network sent me a written letter on XX/XX/XXXX, XXXX about account takeover which is when I discovered that the money and personal information was stolen. I received the letter on XX/XX/XXXX and called their customer support immediately and asked them to reissue new gift cards worth {$600.00}. They told me dispute department will reach out via email and phone but they have not responded and have not taken any action since. I sent them emails but all emails bounced, it's been impossible to find their support/escalation email. I also filed a complaint on this site today : https : XXXX Complaint/Case number : XXXX
|
| 04/17/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I received a prepaid debit card for a purchase I made from XXXX XXXX. The card is from XXXX and seems to be issued by XXXX ( in conjunction with Blackhawk Network ).
The card was misplaced and when I found it, it had expired about two months previous. When I tried to activate the card, it said it was expired, so I'm trying to get a new card. The card may be expired, but the funds are not ( as it clearly says on their website ). I am unable to log onto the website to request a card, and their automated voice system also declines any attempt to access it.
I would like a new card. This is the agreement on their website : XXXX XXXX XXXX Specifically this section : Post-Expiration Card Issuance Fee The Card will expire on the date on the front of the Card. However, the funds do not expire. After expiration of the Card, you may request issuance of a card with the remaining balance, minus a card issuance fee that will be deducted from the remaining balance. The Card must have a remaining balance in excess of the card issuance fee to be eligible to request issuance of a card. For specific card issuance fees please see log in or see below.
|
| 12/04/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I purchased to 'Simon 5 % back ' Giftcards, with a balance of XXXX on each card. The card has a promotion that if it is used at certain merchants, 5 % of the purchase will be refunded to the card. I made a large purchase at XXXX for approximately XXXX, using my XXXX cards. XXXX is one of the merchants included in the promo. So 5 % was refunded to both cards. I subsequently returned the merchandise to XXXX and they credited the funds back to the cards. At this point Blackhawk Network ( BHN ) blocked my cards. It is very difficult to deal with them. It took a week for them to even do anything. They asked for receipts of the refund, which I promptly provided. I called back and asked why is the card still blocked and was told that they want proof that the promo funds were added to the card. I have no such proof or way of providing that. THEY KNOW it was added to the card and THEY BLOCKED me from seeing the card activity. So basically they are insisting that I provide information that ( 1 ) they already have ; and ( 2 ) they are withholding from me. Now we are talking about {$1000.00}. I ca n't afford to play games with this shady company.
|
| 03/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I fulfilled all the requirements and received a {$24.00} rebate from XXXX. Blackhawk Networks provided the debit card but did not provide the PIN number so when I tried touse the card at XXXX and XXXX XXXX in XXXX WA on XX/XX/XXXX it was immediately declined at Point of Purchase in both cases. But Blackhawk fradulently logged the failed transactions as completed and removed the money from my prepaid card. I immediately contacted them by phone and email and that is when the run aound began. I'm not alone, this company has hundreds of complaints with the XXXX XXXX XXXX for this criminal activity. I also called them at least a dozen times. I have a case # XXXX. I submitted all the documents they requested at least 5 times. Including a receipt showing that I paid the disputed transactions with my own credit card. So in order to refuse paying me back, they changed the dates on their website for my transactions from XX/XX/XXXX to XX/XX/XXXX. Exact same dollar amount and exact same store but now, with a date different from my proof ( receipt ) they could deny my proof and refuse to make me whole. It was blatant theft.
|
| 04/17/2017 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Managing, opening, or closing account
|
|
Web |
|
|
1 ) Vis a does not disclose a human contact number for its 'giftcardmall.com/mygift '. I had to find a corporate number and i was told to enter XXXX # twice on the automated phone line to get human help. No option on the phone system to get human help 2 ) Visa doe s not disclose they do not do business with the XXXX website or the XXXX company itself. Instead XXXX declines the transaction and says the card does not match the customer registration name forcing the customer to try and contact the company. ( I.e. # XXXX ) 3 ) V isa 's em ail complaint system limits consumer coplaints to XXXX characters. 4 ) Visa 's 'I am not a robot ' system is designed to frustrate customer to give up on their complaints. 5 ) Visa 's human rep speaks XXXX poorly and then become aggressive at end when consumer does not hang up first, but is waiting to see if there is a customer satisfaction survey at end of call. *** Visa needs to publish an online black list of businesses they do not do business with so customers do n't get declined when they try to do an online purchase.
|
| 02/11/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I received a $ XXXXVisa card as a gift and I made one purchase for the amount of {$33.00} and another one for {$100.00} total, when I tried to used the card again it was declined so I check the card statement online and had XXXX balance because somebody use it in a location 40 mi.away from where I live I contacted the visa gift card customer service and they ask me for the card number as well as for the bar code number and they said theyll check for me so when I get back to check my card everything was removed from the system an unfortunately I did not screen shot the statement where it was showing where the card was used but I wrote it down and I have the card in my possession and Ive been trying to settle the dispute with the credit card company with no luck because they need the proof of purchase but I dont have it and Im not going to tell the person who gave it to me what happened is upsetting because if the credit card company check the card statement they easily find where the card was purchase so these is my last hope to recover the rest of the money thank you for your attention.
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I purchased two reload it cards from a XXXX store about two weeks ago. One for {$100.00} and another for {$80.00}. I tried loading them to a prepaid card but it keeps giving me an error message, when I reached out to the company for help they claim there is no known issue they can see but simply its my fault because I triggered a fraud alert which blocked the transaction. After waiting another week which was their instructions I tried it again and yet again I got the same error message. I tried loading a different pre paid card thinking that may fix it. Nope no different no matter what I do the transaction wouldnt go through. I tried having the company refund me the amount I loaded onto the cards but they are requesting the receipt used to purchase the cards, the actual reload it card, and a photo id. I do not have the receipt anymore because it was so long ago so they refused my refund. This seems completely wrong because I have the card stored on their reload it safe they call it so I obviously have possession of that money so there should be no reason they should refuse me a refund.
|
| 08/18/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Web |
|
|
On XXXX/XXXX/15 I purchased XXXX Reload-IT cards from XXXX with values of {$500.00}, {$500.00}, and {$310.00}.
On XXXX/XXXX/15 I purchased XXXX Reload-IT card from XXXX with the value of {$300.00} On XXXX/XXXX/15 I added all of the Reload-IT cards to my Reload-IT wallet, at https : //reloadit.com/ using my userID XXXXXXXXXXXX. Later in the day on XXXX/XXXX/15 I attempted to login to my Reload-IT wallet at https : //reloadit.com/ and received this message " Your Safe has been blocked. Please call XXXX XXXX XXXX XXXX ''. Upon calling the XXXX number, I was told that my online wallet was locked, and that I needed to send in proof of purchase for the XXXX Reload-IT cards before I would have access to my balance. I submitted all of the required documentation XXXX/XXXX/15, including original copies of the receipts, scratched off reload-it cards, my drivers license, and a copy of a bill to prove my address.
On or about XXXX/XXXX/15 Reload-IT told me that my funds would not be accessible with no additional reasoning.
I am out {$1600.00} that they locked in my account with no explanation.
|
| 11/09/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Advertising
- Confusing or misleading advertising about the card
|
|
Web |
Older American |
|
I am writing to report predatory advertising by a company XXXX My mother, who is a XXXX, received a prepaid XXXX XXXX as a " reward '' for completing her XXXX appointment. One of the methods to activate the card is to call the number XXXX ( see attached ). Upon calling the number, an automated attended inquired whether anyone in her house was over 55 years of age, and then notified her that she was being selected for a " special opportunity. '' She was not provided an opportunity to opt-out before being transferred to a live agent, and the automated attended aggressively and repeated demanded that she press 1 now. A live attendant aggressively launched into a high-pressured pitch to sign up for something regarding XXXX benefits XXXX Despite shouting to the attendant to stop talking ( she only wanted to activate the gift card ), my mother eventually had no choice but to disconnect the call. With my assistance, my mother was able to use the XXXX code to bypass the aggressive sales agents and activate the card. I ask that the CFPB investigate this predatory marketing scheme. Thank you.
|
| 01/09/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
XXXX sold me a gift card for XXXX on XX/XX/XXXX XXXX XXXX # XXXX XXXX. They charged me {$85.00}. There is supposed to be {$100.00} in that card. On XX/XX/XXXX, I tried to use that card online. It turns out that the balance of the card is XXXX. They sold me a gift card that has XXXX balance and charged me {$85.00} for it. Essentially, they stole my {$85.00}. I emailed them on XX/XX/XXXX and tried to call them. They will never respond to your emails or calls. I left them 7 voicemails and 14 emails so far over the last 9 days and there's still no response. I once had a similar issue with another gift card seller, called ( XXXX ). They issued me refund instantly. They never ignored my calls and emails. But XXXX scammed me. I have been waiting for 9 days for an answer from XXXX and there's nothing. They stole my money and they never respond to me.
I also already filed a complaint with XXXX against them.
They never responded to XXXX.
XXXX will never answer your phone call.
XXXX will never respond to your emails.
Your voicemails will go to trash.
XXXX XXXX XXXX XXXX XXXX
|
| 07/28/2020 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
Purchased a {$50.00} XXXX gift card at a XXXX grocery store on XX/XX/XXXX using an XXXX card Card # XXXX pin XXXX Used it once or twice. After the last use, the card had a remaining balance of {$2.00}. When I attempted to use it on XX/XX/XXXX, I found that someone had drained the balance. Called issuer ( XXXX ) They advised that it was in fact used for {$2.00} on XX/XX/XXXX at a station in XXXX XXXX, fl that I do not frequent. Contacted XXXX ( retailer ) they would not be able to help me. Contacted XXXX. They said I would need to forward them the ORIGINAL RECEIPT and the card for them to consider a refund. I explained that I do have the original receipt, but I do have a credit card statement showing the purchase on XX/XX/XXXX. XXXX states that this is insufficient. Consequently, here is by complaint This resulted from a lack of security on the part of XXXX allowing for the cloning of gift cards. If these cards had simple security measures ( chips, Pin #, zip code ID, or registration ) perhaps these frauds would not be as prevalent.
XXXX acquired by Blackhawk network
|
| 10/06/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
On XX/XX/2019 I bought Visa giftcard for the amount of {$500.00} at XXXX XXXX XXXX, and went to the XXXX to buy a money order with it. I swiped this subject card, and was told by the CSR that it did not go thru, try it again. I tried a few times, still it did not allow me to buy a money order. I returned home and call the Visa giftcard phone line at XXXX, and the recorded voice said it was loaded for {$500.00} and was redeemed on the same day, XX/XX/XXXX.
I waited for the fund returned to the card. Money never returned to the subject card. Finally on XX/XX/XXXX, I claimed to Blackhawk Network who handled. On XX/XX/XXXX they replied to me by email saying that credit issued to my account was final!! I never received the new card with money nor {$500.00} in my subject card. The XXXX email crews stopped answering my emails. When each time I called XXXX ( from back of the card ), each one of them told me lies, saying the new card was shipped, wait a few more days, etc. Now when I called this number about my subject card, it said it no longer phone support and hung up on me.
|
| 04/07/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I processed and received a prepaid VISA card from XXXX sometime after XXXX. The amount should have been {$70.00}.
I went to activate the card and can not because the expiration date is already passed XX/XX/2021. According to PA law, an expiration date of less than a year from issue is illegal.
XXXX XXXX XXXXXXXXand-XXXX XXXX : ~ : text=The % XXXX % XXXX % XXXX % XXXX, for % XXXX % XXXX % 2012 % XXXX.
I called MyXXXX the company who issued the VISA and they state that I can not be reissued a new card. The money on the card is forfeit and I have no recourse to fix the situation. When I stated that the law and their policies are at odds, the woman scoffed at me on the phone and said there's nothing they can do.
I've attached a copy of the invoice I submitted to verify the purchase date that went along with the rebate. Assume most of these cards take 6-8 weeks to process and be shipped, the card had maybe a 9 months before it expired.
I'd like to know how to get my money back or warn others not to trust this company 's cards as they will rob you blind.
|
| 04/02/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/2019 at XXXX XXXX of XXXX XXXX I reloaded my XXXX XXXX card using my Visa Gift Card Purchased from Giftcards.com issued by Blackhawk network. The XXXX XXXX reload did not go through and it prompted me to be issued a refund of {$500.00}. I accidentally put it on a different gift card that was included in my gift cards.com order. The refund went through and brought VGC 's balance to {$1000.00}. I communicated with Blackhawk throughout the process and explained the situation with them. I then provided proof of the return that included a receipt with the amount ( {$500.00} ) and the last four numbers of the VGC. They then fraud locked the card and have refused to work with me demanding proof of purchase. They refused to accept my online XXXX transaction showing the reload and instant reversal, which includes the same XXXX XXXX Store in detailed transaction overview. My name is on the VGC and I have authenticated and verified myself throughout the process but have recieved no remedy to the situation and subsequently have had my {$1000.00} held hostage.
|
| 12/12/2023 |
Yes |
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
On XX/XX/XXXX I tried to purchase a XXXX XXXX card due to a promotion offering a bonus {$5.00} XXXX XXXX card with the purchase of a {$25.00} XXXX XXXX card. I tried to purchase several times and immediately after each purchase my order was automatically cancelled.
Here is a list of my cancelled orders : Order Date : XX/XX/XXXX Order Number : XXXX Amount : {$25.00} USD Order Date : XX/XX/XXXX Order Number : XXXX Amount : {$25.00} USD Order Date : XX/XX/XXXX Order Number : XXXX Amount : {$5.00} USD Order Date : XX/XX/XXXX Order Number : XXXX Amount : {$5.00} USD Order Date : XX/XX/XXXX Order Number : XXXX Amount : {$25.00} USD I called the XXXX customer service number listed in the order cancellation emails on XX/XX/XXXX to see if I can get unblocked from orders. They are not able to do anything and only able to tell me what is already listed in the email.
I would like to be removed from whatever block that is preventing me from completing an order and be able to purchase a {$25.00} XXXX XXXX card whenever there is a future promotional offer.
|
| 07/13/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Our friends gave us a gift card which was used by somebody which later we realized charged by XXXX XXXX XXXX . Both happened on the same day of the month. XXXX of XXXX and XXXX of XXXX . We realized last month and opened a case with company. Then we went to oversees for a vacation and I came back yesterday. I found that the response letter I got from Blackhawk company was frustrating. They are asking original receipt and activation code of the gift card. As it can be inferred from the name it is a gift card and I did not buy this so I will never be able to send these information. I sent them the picture of gift card. The gift card name is GIFT CARD , from blackhawk network. Since my gift card has been deactivated I can not call their customer service. They have this weird rule. As soon as you dial your card number it says it was deactivated and no way I can reach customer representative. They also stated that I had to respond them in 10 business day but I might have already missed it due to my oversees travels.
|
| 04/20/2022 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I received a {$200.00} XXXX gift card from my employer in XX/XX/XXXX, which they purchased from giftcards.com, that sat unused until I recently rediscovered it in XXXX XXXX. The expiration on the card is listed as XX/XX/XXXX, and I was therefore unable to use the card. After contacting the company, they offered to replace the gift card less a {$15.00} expiration fee.
However, as I understand it, gift cards are not allowed to expire within 5 years of issuance, and it has not been anywhere near that long. Further, in Florida ( where both I and my employer are located ), inactivity fees can not be applied in this period either.
When I brought this up with representatives of giftcards.com, they dismissed it as applying only to " gift cards '' and referred to this prepaid XXXX card as a " reward card '' instead. They failed to offer any practical difference between the two when prompted, and I do not believe one exists.
So now, 4 months after expiration, I'm stuck paying to reinstate a card that should never have expired in the first place.
|
| 10/30/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
This case is with two prepaid XX/XX/XXXX Prepaid XXXX that I had received through Cardholder Services - XX/XX/XXXX ( XX/XX/XXXX Member FDIC ). Without warning ( no warning emails etc ... ) they XX/XX/XXXX out my 2 accounts from {$1.00} and {$2.00} fees and called them dormancy fees. And my cards had an expiry date of XX/XX/XXXX. So it was a fair assumption on my part that my balnce will be good until XX/XX/XXXX.
I only learnt this when I tried to use the cards last week. This is an unfair business practice to take away money from someone without giving them any warning. They didn't allow me to consolidate my cards either which makes using some of these smaller balances hard.
I am sure I am not the only one to have suffered this. I hope you can assist in getting my money back and putting some guard rails in place to prevent this from happening to other unsuspecting card holders.
Nowhere on their website do they warn of dormancy fees, unless it just surreptitiously hits your account.. This is cheating and amounts to fraud in my opinion,
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| 05/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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Our solar panel installation company offered a {$500.00} gift card if a referral was made to another individual and that individual also purchased panels.
I made the referral, the individual purchased panels and Omnicard.com, on behalf of the the solar company, sent me a {$500.00} prepaid card in XX/XX/XXXX.
The prepaid card, from Omnicard.com, came with a one year termination, XX/XX/XXXX. We did not get a chance to use the card so asked for the date to be extended. The prepaid company said they would not extend it and said the card was now expired with funds forfeit.
When I pointed out that Massachusetts and Federal law prohibits a 1 year timeline, they responded saying " The card that was given to you is not a prepaid or credit card but a reward or promotional gift card, loyalty, award or promotional gift cards are not subject to extending expiration dates. Your card expired on the date printed on the front of your card. Once that expiration date is reached, your card will no longer be usable and the funds will not be accessible. ''
|
| 12/20/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
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|
Web |
Older American |
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Reloadit blocked my safe ( a safe is what they call where $ is stored that you have transfered online from your cash purchased card ) for a random security measure check.
I have to send a picture identification and the receipt for the card via email ( or FAX ) to them to release my safe.
I would n't have known my account was blocked until I tried to use it. They do n't even notify you so you can have a chance to clear it up before you need to use it. They said they do n't call out and they never asked for my phone # when I was signing up anyway. They had my email but did n't notify me that way either.
I did n't save the receipt for the card I bought ( cash ) at XXXX and XXXX has no way to retrieve a receipt without the date, time and what lane I purchased it in!! Who remembers those details??
So the {$380.00} worth of reloadit cards I purchased today and have n't loaded into my safe are unusable ( and un returnable to XXXX for refund in any case ) until I send in my photo identification and receipt from XXXX, which is impossible to get.
|
| 11/17/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
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Web |
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Trying to reach the company XXXX through their website ( several times from XX/XX/XXXX to XX/XX/XXXX ) and phone ( XX/XX/XXXX ). On the website, you can only check your card and balances no direct contact via chat/email is available. They provide a hotline, you call, and only have a machine answering that gives you no option to find out about your card not working. Only how to make disputes or to check your balance. On the website, I had tried to request a physical card ( several times from XX/XX/XXXX to XX/XX/XXXX ) since I thought that might be the problem and I could use it easily in person. But every time I requested a physical card it gave me an error message and I should try another time.
The card is a prepaid card that I got from my insurance to use for medical-related costs. As I wanted to pay at the hospital ( where it was authorized to be used ), it was declined although the amount is less than the prepaid amount on the card. My card expires by the end of the year, and I have no idea on how to reach them to fix this issue.
|
| 11/10/2016 |
Yes |
- Prepaid card
- Mobile wallet
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- Unauthorized transactions/trans. issues
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Web |
Servicemember |
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I was directed by the company that confirming funds with a 3rd party via their phone system would be safe and secure, as long as the card number was only keyed in and not spoken. As this seemed odd, I called back and another, different employee also assured me that it was safe and secure to key in the number. I followed the company 's official 's directions and keyed in the number as directed. As a result, the other party somehow obtained the number and withdrew {$500.00}, stealing the balance on the card.
I record all such calls and have both agents as well as a supervisor assuring me that keying in the card number is safe. I have explained what happened and have attempted to get a refund, but the only response I get is that no one is authorized to do so. The company, owned by Blackhawk Networks, is having it 's employees give incorrect, dangerous, and harmful instructions on how to use their product, ReLoadIt. Myself and other have experienced financial loss and damages while using their products as directed by their personnel.
|
| 09/09/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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|
Web |
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I attempted to use this card at XXXX on XXXX/XXXX/XXXX. The card was declined at the register, but when I checked the balance, it said that the funds were taken by XXXX. I contacted XXXX that day, and the accounting office said they had no record of the transaction, and that any funds should have been sent back to the card. The next day, I called the prepaid card company ( XXXX/XXXX/XXXX ), and I was explicitly told I would see a refund in 10 days. In fact, the woman on the phone said, " I see that the funds were sent back to card 11 minutes after the charge was made to the card ''.
However, it has been well over 10 days and the funds have not returned. I have called into the prepaid card company, and told I need to dispute the charge. XXXX has also advised me to do the same since they say they do not have the funds. I do n't understand why the company lied to me and told me the funds would be refunded, but I have submitted the dispute now. Unfortunately, the card company says it will take up to 90 days to resolve the dispute!
|
| 09/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
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|
Web |
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This garbage bank allowed thousands of cards to be compromised through their dinosauric computer systems. When customers try to complain, they are given the run around. I had a {$25.00} card drained by a hacker into their horrible computer system. Per their website I followed the instructions to dispute the card : XXXX XXXX XXXX XXXX " How do I submit a dispute?
{ Option 2 } : Submitting a dispute by phone Call the number on the back of your card or the number listed on this website Listen to the prompts on the phone and select the option to dispute a transaction and select this option '' When I called, I had to call 3 times where I was hung up on and then finally the fourth call, I had to wait over an hour and was forced to talk to three different operators on that one call alone. None of which would take a dispute over the phone despite what their website said I could dispute over the phone.
This bank is a fraud. They know they compromised their customers secure data and then make it impossible to recover the stolen funds.
|
| 12/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Advertising
- Changes in terms from what was offered or advertised
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|
Web |
Servicemember |
|
The company ( MyPrepaidCenter.com ) is selected by various merchants to provide Rebate Prepaid Cards after you have purchased something like tires. I received my Prepaid Card a few weeks after purchasing the tires. The card comes with advertising to " XXXX XXXX for 5 % Back ''. I elected to try to take advantage of this offer & verified I used the card at a company on their select list. After my purchase - they are supposed to add the 5 % of the purchase back on the card to be used. The first time this happened when I bought some pool equipment - I was finally able to reach someone by phone & after about 5 phone calls they added the 5 % to the card. This time however - they have eliminated all phone support and you have no way to get this resolved for the funds promised. This is just truly a scam and very convenient that the card expires this month - so there is no time to resolve the matter. I followed their written instructions and verified the card was used at a participating company still listed actively on their website.
|
| 09/30/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
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The card was XXXX XXXX XXXX. The packaging stated, '' Use your XXXX XXXX XXXX in the U.S. anywhere XXXX debit cards are accepted, including online. '' Nowhere on the outer packaging did it state that the card needed to be registered in order to make online purchases. While attempting to use the card to purchase blinds from XXXX, my card was refused because it could not be verified. A call to XXXX told me I had a {$0.00} balance and the funds could not be replaced for up to 12 days and it is my responsibility to check to see if the funds have been restored. ( as though I have nothing else to do. ) This problem could have been avoided, if the card included a sticker stating card must be registered for online purchases. I finally found the info on registration, deeply embedded on a miniscule pamphlet inside! I question XXXX 's membership in the FDIC for what clearly appears to be deceptive practices. I also resent the {$3.00} purchase fee XXXX charges, it should ease the use of purchasing not complicate it. Thank for listening.
|
| 11/15/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
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On XX/XX/15, I noticed that 5 Prepaid Mastercards managed by Blackhawk 's XXXX had been fraudulent utilized without my consent. Some of the cards were completely drained, while others that a small balance remaining after the fraudulent transaction. I promptly reported the fraudulent transactions to Blackhawk, which in turn opened 5 dispute cases. As of XX/XX/15, 3 of the cases were closed in my favor and the money replenished. Of the 2 remaining cases, 1 was partially resolved in my favor- {$5.00} out of the {$45.00} were returned, and the last one for {$25.00} was declined.
Blackhawk acknowledged there was a data breach in XXXX, even sent a letter advising of the same ; yet decided to deny the claims. Their response is that the merchant replied to the charge-back request. From the merchant 's perspective, the charge might have been legitimate, but the fact remains that it was done fraudulently due to Blackhawk 's inability to protect the card details.
A class action lawsuit has even been filed XXXX XXXXXXXX XXXX XXXX
|
| 07/28/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
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Web |
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I received a pre paid card from my employer in the amount of {$25.00} around XX/XX/XXXX. The card has a valid through date of XX/XX/XXXX. I called to get a replacement, and the XXXX wanted a {$15.00} fee to replace the card! That's 60 % of the value of the card. I called to have them waive the fee and send me a replacement and they refused. The card even says on the front that the 'FUNDS DO NOT EXPIRE '. This is unacceptable that they would charge a fee, and to think they can get away with charging XXXX dollars to replace it is even worse.
I also had another card which still had {$6.00} which they refused to replace it as it was below the {$15.00} amount they would charge as a fee to replace it. This is practically stealing my money. This second card was given to me in XX/XX/XXXX and has a valid through date of XX/XX/XXXX. This second card also has the 'FUNDS DO NOT EXPIRE ' clearly on the front of the card. This is extremely misleading and leads you to believe getting a replacement card will be absolutely no problem.
|
| 08/17/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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|
Web |
|
|
I purchased a pre-paid debit card from giftcards.com ( part of the Blackhawk Network ) on XXXX loaded with {$500.00}. On X/X/2017, I took the card to XXXX and used it to pay a bill. The bill was for {$5000.00}, so I had to split the payment. The bill pay did n't go through due to a technical issue, and the full amount was refunded to the pre-paid debit. I tried to use the card several days later after the amount showed up on the card ( per giftcards.com 's online balance checker ), but it was declined. I called customer service on X/X/2017 to see why this happened, and they told me that they would look into the incident ( ticket number XXXX ) and get back to me in one to two business days. I called giftcards.com again on X/XX/2017 to inquire about the status, and was told that they had stopped working on the ticket, but did n't tell me. I spoke to several people including the supervisor, and they repeatedly told me to resolve it with XXXX, even while admitting that they were holding my money - XXXX does not have it.
|
| 05/07/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Servicemember |
|
Company : Blackhawk Network ( XXXX ) XX/XX/XXXX : XXXX Prepaid Card purchased at local XXXX 's XXXX XXXX and activated on site, given as XXXX gift XX/XX/XXXX : Gift recipient attempted to use card an was declined.
XX/XX/XXXX : BH Network contacted by phone to dispute 2 fraudulent charges on the Gift Card XX/XX/XXXX : BH Network requested additional documentation ( Activation receipt, card, credit card statement ) XX/XX/XXXX : Customer contact phone support to verify how to submit this information, delivered documentation by email to bhnetwork.com XX/XX/XXXX : Customer received 2 letters dated XX/XX/XXXX and XX/XX/XXXX stating the investigation had been closed due to lack of response/lack of documentation XX/XX/XXXX : Customer called BH Network to dispute the letter, Agent # XXXX attempted to assist, verified receipt of the required documents, but could not explain why the case had been closed XX/XX/XXXX : Supervisor # XXXX ( XXXX ) agreed to attempt to reopen the case, all documents resent to XXXX bhnetwork.com
|
| 04/29/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
|
|
Hopefully you can restore the value of my gifted XXXX XXXX XXXX program {$100.00} XXXX Visa gift card back to $ XXXX . I selected this card ( attache d ) a year or so ago and, like many gift card users, the card was forgotten in a drawer. I found it on XXXX XXXX , 2017 and noticed that it had an expiration date of XXXX . I noticed on the front of the card that it says Funds do not expire so I called the XXXX XXXX number on XXXX XXXX , 2017 to get a replacement card. The call center advised me that a replacement card would cost $ XXXX and that the balance on the card was deteriorating at a rate of $ XXXX /month after the XXXX date for card maintenanceso my replacement card would now be worth $ XXXX ! Needless to say I was shocked since I received no warning ( no mail, email, phone calls , etc..Im not su re what other maintenance is involved ) that my $ s were evaporating ( or being stolen XXXX ). Would you please help me get my $ XXXX restored? Thanks for your help!
|
| 03/04/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Purchased two {$100.00} Visa Gift Cards from XXXXXXXX XXXX XXXX. Went to register the gift cards online so i could use at gas stations. Once logging into the website i noticed the balance is zero and the spent activity is around a town ive never been. Im 100 % sure i did not compromised my gift cards as they never left my person/home. After researching i believe the gift cards were stolen, tampered with, and put back on the shelf where i then purchased the cards. The bottom of the packaging has a brownish rubber cement type glue which is think was used by the thief to seal the cards.
I contacted Giftcardmall and theyre asking i wait 90 days for a verdict too see if i even get my money back. 3 months is unreasonably too long to hold my money if i even get it back.
Purchased from XXXX on XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Gift card packaging says distributed and serviced by Blackhawk Network.
Back of actual gift card says issued by XXXX, card also lists giftcardmall.com/mygift XXXX for support.
|
| 08/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I have a card that I get money sent to as rewards from a manufacturer we use. Back in XXXX XXXX XXXX XXXX I got into that account and found that there were {$340.00} in fraudulant charges on the card. I filed a dispute that day ( XXXX ), case # XXXX or it could be XXXX XXXXXXXX ( I can't read my own writing lol ) I called back in XXXX to check the status of my dispute and nothing had been done. I called back again on XXXX, and still nothing had been done. The gentleman on the phone said he would escalate my case and that I should have an email in 24-48 hours. It's now XX/XX/ and I have never heard back from anyone, nor have they refunded my money. This company just completely ignores their customer when there is problem, and that's if you can get through to someone. That's a nightmare in itself.
The website on the back of my card is MyPrepaidCenter.com and the phone number is XXXX and the card that I have is a XXXX XXXX XXXX. Please feel free to call me if you need further information.
Thank you XXXX XXXX
|
| 01/08/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
XXXX XXXX, XX/XX/2023, XXXX EST : Hello, Thank you for contacting XXXX XXXX XXXX XXXX XXXX
We were unable to locate a gift card associated with the information that you provided, which indicates the gift card order did not go through.
Although your bank may have accepted the transaction, it was not approved through our system. Any funds that may have been set aside are pending and should become available, depending on the bank 's policies. For more information regarding when the funds will become available within your account, please contact your bank directly.
Thank you, XXXX XXXX.
XXXX, XX/XX/2023, XXXX EST : I experienced problems during checkout when buying a card.
Message XXXX I bought the card for {$110.00} ; two of them for that price total with activation fees.
Called customer service 20 times.
Escalated complaint to XXXX.
Money is on card.
Their customer service : Please call customer service at XXXX. XXXX XXXX XXXXXXXX XXXX to XXXX XXXX CT, Again I contacted them 20 times.
|
| 07/05/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Dear Blackhawk Network ( BHN ) : After finding out my gift card 's entire balance of {$500.00} was fraudulently / unauthorized used about 1 or 2 days after the activation, I successfully emailed & faxed a signed dispute form along with supporting documents on XX/XX/XXXX. As I did have a chance to verify the transaction activities with a BHN 's Rep. that the unauthorized charge occurred on XX/XX/XXXX at XXXX store # XXXX. After contacting XXXX office, I learned that store # XXXX is located in Michigan ( MI ). I hereby attest that I did not visit any XXXX either in store or online on XX/XX/XXXX. As I wish to also file a police report, the dept. stated that I need an Affidavit of Fraud ; therefore, please provide an Affidavit so I could complete a police report. I 'd appreciate a prompt review & an issuance of another card with a full balance of {$500.00} that I had paid for but did n't get a chance to use. Thank you for your cooperation & prompt resolution to this issue. Sincerely, XXXX XXXX
|
| 01/11/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I received a rebate from XXXX for {$1000.00} in XX/XX/XXXX.
The rebate came in the form of a prepaid Visa Debit card. I hadn't noticed that it expired in XX/XX/XXXX until I was going to use if for some specialized holiday gifts.
I can't get find out the balance but it is still most of the {$1000.00}.
The card was issued by XXXX and managed on a site called MyPrepaidCenter.com I can log into myprepaidcenter.com - but there is nothing there as the card has expired and there is no way to see my balance or ask for a new card ( their terms say balance is mine and just need to pay new card issuance but don't see anyway to do this ) I called the number on the back of the card XXXX but this has no option for expired cards and keeps referring to the website - so endless loop of no help I also tried another one of the card numbers on their website contact us page but it also gave an endless loop of marketing options but no way to get in touch with a person Appreciate any help you can get contacting them
|
| 11/03/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I purchased XXXX gift cards from XXXX. When I tried to use them later my purchases were declined. I checked my balance on each card and they had all been used up. I immediately contacted XXXX for assistance and they told me they would take 4-6 weeks to investigate and get back to me. They also asked me to send in multiple documents and proof of purchase. I did all that.
As of now I 've only received the funds back on only XXXX of the cards. I 've tried asking for updates on the other XXXX cards but I still get quoted the same line : " please wait 4-6 weeks for our investigation to finish. '' When I tell them that I already did, they do n't have much to say, but apologize that " they understand. " I do n't know why it 's so difficult to get in touch with the appropriate people at Blackhawk. The only number I have reaches people who never know what 's going on and simply tell me to sit tight. Is this how consumer protection works? I sent in all the documents they asked and did so properly.
|
| 02/01/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I had purchased XXXX XXXX digital giftcards from giftcards.com. After attempting to use the cards the number could not be found and after a few attempts just said zero balance. I contacted XXXX they had told me that they could see there was a balance on the cards but the cards were never activated. I then contacted giftcards.com and told them that and thier response was to contact XXXX again as they have nothing to do with it. I now have a XXXX investigation into my giftcards and waiting for response. I have since decided to just attempting to get a refund from giftcards.com. They claim they need to contact XXXX. After further review they had told me that the giftcards had no balance and could not process a refund. While it sounds like XXXX is doing what they can do giftcards.com is just attempting to Rob me of my money and could seem to care less. I have transcripts of proof from XXXX collaborating what I had told giftcards.com. Yet they still seam to want to do nothing about it.
|
| 11/22/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
I received a pre-paid Visa Debit card as the result of a promotion by XXXX for a set of XXXX appliances i bought from XXXX. XXXX. The card value was {$300.00}. The card was issued in XXXX of 2015. This was an XXXX promotion, not a XXXX XXXX promotion. I set the card aside in anticipation of using the funds for a project in the near future. I did n't realize the that the actual physical card had an expiration date ( the expiration was XXXX, so the card was only good for 6 months ). When I tried to use the card, I was told that it had expired. It is my understanding that these kind of cards are to be honored up to 5 years for the date of issuance. I have tried very patiently to get XXXX, XXXX, the XXXX XXXX, XXXX, and XXXX to honor the card. They have all gave me the run around, or have passed me on to someone else, someone else who ultimately could not help me. Can you please help me with this matter? Do I have any recourse? Is their denial to honor the funds legitimate?
|
| 08/27/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
Older American, Servicemember |
|
I had a balance of over {$17.00} and they said they get to keep it because once the card expires, they then charge $ XXXX for unuse of the card from the date it expires. This seems unfair and exhorbinant! They are Their phone number is XXXX. Their email is XXXX ; I had {$18.00} on it and dont remember using it. Here is there reply : Subject : Cardholder Services - Hawk Incentives- Fee Reversal Request Hello, We have resolved your case XXXX. Please see the comments for your resolution.
Resolution Notes : Good day XXXX, We're reaching out from Hawk Incentives about the recent contact with case number XXXX.
Please note that dormancy fees of {$5.00} were charged to your card and the new balance is {$0.00}, These fees are deducted because there are costs associated with account maintenance, largely driven by the legal and reporting requirements from the issuing bank. Please be aware that fees can not be reversed. We are sorry no balance is available on expired card
|
| 10/13/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
-Gift card from Gift Card Mall of {$100.00} -Card activated from home computer on XX/XX/ -Tried to use at XXXX XXXX on XX/XX/23 but was declined due to unavailable funds -From my phone, accessed the card info at XXXX and found 22 charges of {$4.00} to XXXX XXXX XXXX all done on XX/XX/23 until the balance was used up ( all but XXXX! ) -I am single and there is no one I know who even knew the card existed -No human available at number provided by Gift Card Mall and no selection criteria in the automated system to report fraudulent transaction -Went on Gift Card Mall website to find a way to report the fraud and was blocked (?!!! ) -Tried to find a way to report this to google but their system assumes the use of XXXX XXXX. However, that isn't the case here as this gift card has never been used before on anything google related -There is little information available to the general public about reporting gift card fraud and even less about reporting XXXX XXXX XXXX
|
| 10/02/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Web |
|
|
On XX/XX/XXXX I purchased a reloadit pack, issued by Blackhawk Network California , Inc.. I put {$400.00} on the card at the register. My receipt says AUTH : Approved, as well as an approval number. On the Reloadit Pack it states to go online and set up a Reloadit safe. I have attempted to open a safe for 72+ hours now, have spoken to 4 customer service representatives, and been assigned 3 different case numbers. I was told that I would be contacted by email after 24 hours, however, I have yet to receive any sort of correspondence. I put this money on the card, so as to pay bills that were/are due. Now they are overdue. Is Reloadit going to pay my late fees?! This is completely asinine, and what claimed to be a fast and easy process, has turned into a complete nightmare! I just want my {$400.00} back, and will NEVER EVER use a prepaid system again. I feel like this was a complete and total scam. They should be held accountable, and charged with fraud.
|
| 12/27/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
I had purchased a REloadit pack in the amount of {$470.00}. The REloadit pack number was ( XXXX ) and when I tried to apply the pack to my REloadit account, I received the error " Invalid Pack. '' Concerned, I called REloadit and was hung up on several times before finally reaching a person. The representative told me that someone else had claimed the pack and a refund is being processed to that person! I was asked to send a selfie holding the REloadit pack with the receipt, to prove that the pack is mine, and was assured that I will get the refund instead. However, even after sending all of this in, they said the refund is being processed to the other person. They are completely unresponsive to emails and I have to call every time just to get some excuses and incompetent people telling me that I cant get my money back. There is some big fraud involved here for sure and I will not be using this service again until I receive some sort of resolution
|
| 07/18/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I wanted to purchase a general-purpose prepaid debit card for my son to take to camp. I purchased a {$100.00} card at a XXXX XXXX XXXX on XXXX XXXX , plus a {$4.00} fee. The packaging says " Explore Everywhere : Use at Theme Parks, Museums, Tours, Zoos & National Parks in the U.S., Everywhere Visa Debit is Accepted. '' I assumed that " Everywhere Visa Debit is Accepted '' and Explore " Everywhere '' meant what it said, but it does n't - the card is apparently only usable at certain types of locations. I immediately called and asked for a refund, and they say they are sending me a refund of the {$100.00} but would not refund the {$4.00}. Their packaging material is false and I have received no value from the card, which I did not use.
The card was issued by XXXX and is distributed by Blackhawk Network California , Inc. XXXX . The card is XXXX . I put it in my son 's name XXXX XXXX and my name is XXXX XXXX
|
| 08/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I want to file a complaint with your office about gift card fraud and identity theft, where I lost {$160.00} after register my card online.
I brought the gift card from XXXX for {$200.00} and received it on XX/XX/2021. I register at XXXX that was back on the card ; after entering the web address, it directed me to XXXX, and later found it was a fake website and stole my money on XX/XX/2021.
I called the number XXXX on the back of the card on XX/XX/2021, and the customer service representative said that I end up going to a fake website after I enter the actual website on the back of the card. I was unable to login into the website site, I have enclosed a copy of the transaction history that company sent me via email.
I only use the card at XXXX on XX/XX/2021 and XXXX on XX/XX/2021 is when I notice that just {$3.00} was on it.
My account number is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX
|
| 08/18/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
Older American |
|
My, sister bought a visa gift card for me in the amount of {$500.00}, when i received the card on XX/XX/XXXX the card was torn and could not be swiped, i called the gift card mall at XXXX, they immediately cancelled the old card and told me i would receive a replacement card in 7-10 days, it did not come, i called them back on the XXXX of XXXX, i was they did not know what happened and they would issue another card wait 7-10 days again no card, i called again on XX/XX/XXXX this time i was told they woul send me an expidited card i should receive it in 3-5 days, today is XX/XX/XXXX i still have not received the card and they claim they dont know what happened they said it was sent thru USPS so i checked with usps they said the card was not in their system at all it was never there, gift card mall also told me that the {$500.00} was still on the card they could check that but they dont know why i have not received the replacement card
|
| 05/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
Was told I must purchase a XXXX pack to open a safe account on line to put my money in before I could access my money my prepaid XXXX card. After loading my money onto my safe account, XXXX, I went through circle after circle of technical difficulties and I couldnt access my money. After a month of trying to reconcile this problem, I finally requested a refund of my money, they said it would take XXXX business days to receive it. After XXXX days came and gone still no money, called cooperate office spoke with XXXX at Blackhawk Network, she said some how refund was canceled she apologized and had no clue who did it, then assured me I would have my refund in XXXX business days. XXXX business days came and went, still nothing called XXXX back again some one had some how canceled my refund yet again, they apologized but will try and start refund process again which still will take another XXXX business days, Im not holding my breath!!!
|
| 11/04/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Giftcards.com appeared to misrepresent dates transactions occurred. For example, I made a purchase using square.com that was immediately refunded. Giftcards.com appeared to delete original transaction information ( XXXX purchase was refunded almost immediately ( refund occurred, and initially visible on giftcards.com transactions for the card ) then a day later " disappeared '' and did not reappear until almost XXXX weeks later ). The {$250.00} ( full amount of gift card ) remains unusable as of date of purchase on XX/XX/23. This duration falls outside of their cardholder agreement and has caused a number of late payments.
Giftcards.com does not appear to have a working customer service line and either never connects to a representative, or alternatively, someone hangs up immediately upon connection to an agent.
Giftcards.com has blocked my email address from submitting of help requests to the email available on their website.
|
| 05/21/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
I purchased a Reloadit pack to load money onto my XXXX card. Their website said they supported XXXX. Tried to perform the load and got a message saying that my card had to be verified. Waited a couple of hours and the verification had n't yet occurred. Called customer service and was told that it would take 4 hours. This should have been mentioned on their website.
Tried to perform the load the next day. Still did n't work. Found out through calling customer service that they only support certain XXXX cards. Again this was not mentioned on their website. I asked how can I get my money back and was told to purchase a PayPower card. I searched for locations to purchase the PayPower card and none of the listed locations sell it. I asked customer service about a refund. They told me it would take 30 days to receive it. Nothing they 've promoted has panned out so I have no reason to believe that I will receive my refund in 30 days.
|
| 07/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I received a {$100.00} gift card that was through MyPrepaidCenter. I placed my card with other gift cards and was planning on making a large purchase and using it. I let my card expire and I contacted MyPrepaidCenter.com once I realized my error. They informed me that the money was no longer available, but their website says otherwise. Their URL ( https : //www.myprepaidcenter.com/site/visa-univ/standard/visa-terms ) clearly state : " The Card will expire on the date on the front of the Card. However, the funds do not expire. After expiration of the Card, you may request issuance of a card with the remaining balance, minus a card issuance fee that will be deducted from the remaining balance. The Card must have a remaining balance in excess of the card issuance fee to be eligible to request issuance of a card. ". I have requested on two seperate occasions for a replacement card and MyPrepaidCenter is giving me the run around.
|
| 11/16/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Shortly after activating my {$100.00} XXXX gift card in XX/XX/XXXX, there were XXXX fraudulent transactions at the XXXX XXXX store totaling {$93.00}. I immediately notified XXXX XXXX of the fraudulent transactions and asked that these be investigated so that the value of my card could be restored.
The agreed to investigate it, but I never heard anything back. In XX/XX/XXXX, I contacted them again, and they said they had reached to out to me in XX/XX/XXXX asking for more information. I discovered that they sent this request to an email address that I had never heard of and that I have never been associated with.
I requested that they reopen the case and resend their request for information to the right address so that we could resolve this case of fraud. They refused to do so, claiming that after XXXX business of sending information ( to the wrong address ) they had no obligation to address fraud on my card.
|
| 11/24/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I bought a {$200.00} face value Blackhawk Master Gift Card on XX/XX/2019. When I used at XXXX on the same day, the card got declined. I found the money was deducted from my card. I contacted Blackhawk regarding that. I followed their instructions to submit a dispute form with the receipt from XXXX. Blackhawk sent me another email on XX/XX/XXXX, and requested me to provide more information but without telling me what information. I called Blackhawk again on XX/XX/XXXX afternoon. The wait time for a representative changed from 4 min to 14 min to 85 min and 64 min but hard to get hold of some representative to help. When a rep finally answered, he just asked me to submit correspondence records with records and other unnecessary stuffs. I provided the receipt and form already. Blackhawk just made the dispute extremely difficult so customers will just give up their own money for peace of mind.
BH case # XXXX
|
| 01/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I received two prepaid cards in the amount of {$10.00} each for donatingXX/XX/XXXXwith the XX/XX/XXXX. I acknowledge that it is my fault for not reading the fine print that there are fees associated with prepaid cards unlike gift cards and that they have expiration dates. However one of the cards still has a balance of {$6.00}. The company my prepaid center.com issues cards through XXXX XXXX. The card itself states on the front that funds do not expire and on the website it states that if you call you can speak to customer service about having remaining funds issued to you. There is no way to contact them through the website and their phone service is automated, so this is an untrue statement. I acknowledge that {$6.00} is a small sum, but I am sure that there are customers with larger sums and each consumer should have access to clear information and a way to withdraw funds that still belong to them.
|
| 05/05/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
Follow-up from complaint XXXX.
Blackhawk Network did not provide a reply that is consistent with the issue raised. More importantly, Blackhawk Network stated that as a one-time courtesy they would be helping me. This is absurd. There is no courtesy involved - I need access to the funds, but the card is not being activated despite all the information being correct.
Blackhawk Network, through its agent is lying to CFPB.
The main reason for this new complaint is that Blackhawk Network, in their reply on XX/XX/2021, stated : The consumer will receive the {$50.00} XXXX Prepaid Card within 15 business days..
15 business days have now passed, and I have not received the card, and I confirmed it has not even been processed yet ( tracking XXXX ).
This is a serious issue, a financial fraud, so this complaint is also being sent to Attorney General.
Blackhawk Network license to operate must be revoked.
|
| 09/21/2020 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
A {$50.00} XXXX XXXX XXXX was given to my XXXX as a birthday present and when we called the 888 number to activate it we were told the card had no balance on it because the store that sold it had not properly activated the card. Which meant as the recipient of the gift card we had to go back to whomever gave the card to my XXXX and ask them for proof of purchase, then go to the store where they bought it and request either a refund or that they try to activate it again ... all of which were impossible because 1. the gift card company would not tell us where the card had been purchased, and 2. we did not know which of the 15 XXXX at the birthday party had given him the card.
The company name that runs the XXXX XXXX program is Blackhawk Network California XXXX Inc., and I spoke with XXXX at Blackhawk Giftcard Support Services this morning and she said there was nothing she could do about it.
|
| 07/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
The pre-paid card I was sent expired with about {$150.00} left on it, so it was no longer able to be used. However, the company claims that the " funds do not expire '' and that by contacting customer service, you will be able to get a replacement card and still access your funds ( there is no way to do it from their website, it says you have to call customer service ). Unfortunately, when calling the customer service number on the back of the card, it is an automated system with no options to select for an expired card, and no option to speak to a customer service representative. I was finally able to resolve the issue by selecting the option to " dispute a transaction '', then getting transferred to a customer service representative. This seems like an extremely deceptive practice designed to make it as difficult as possible for people to get access to their money if their card has expired.
|
| 08/08/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
I purchased a {$500.00} reload pack from XXXX XXXX on XXXX XXXX, 2015 and proceeded to load it onto Reload 's website. It loaded just fine and I went to transfer to my prepaid card as per normal and it did not load properly. Their website was having technical issues. The next day I logged in and my money was missing.
As you can see from the evidence, the reload pack number in question is not on the transaction history like all the others. Reload 's excuse is " it happens '' I have been in contact with both several times ReloadIt XXXX XXXX XXXX and XXXX XXXX XXXX XXXX and they both keep blaming the other for this missing money. The reload pack number is XXXX and reload pack number is XXXX the XXXX prepaid card number that I transferred it to is XXXX I need somebody to contact these banks and work it out so that I can use of my funds or have it all refunded back to me in the form of a check.
|
| 04/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
This complaint is against XXXX XXXX XXXX XXXX XXXX. This company sells a money transfer instrument called XXXX XXXX, which can be used to add money in retail stores, and later to transfer money to general-purpose prepaid cards.
On XX/XX/XXXX, I used a XXXX XXXX ( see Exhibit A & B ) with stored value of {$500.00}, and requested it to be transferred to my XXXX prepaid card. The company told me the transfer is successful ( see Exhibit C ). However, the {$500.00} has not been added to my XXXX prepaid card ( see Exhibit D ).
Starting XX/XX/XXXX, I have called/emailed the company for several weeks, trying to resolve this issue. They gave a few different incident ids ( the last one being XXXX ). Each time they insist that transfer is successful, and some random numbers they call it confirmation. However, the XXXX prepaid card denies ever receiving the {$500.00} deposit on or after XX/XX/XXXX.
|
| 02/13/2018 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Prepaid card, issued by THE XXXX XXXX from XXXX for the XXXX XXXX XXXX or any place that accepts XXXX was a XXXX gift XXXX in amount of {$100.00}. We used the card once. at the hotel ( XX/XX/XXXX ) in the amount of {$45.00}. The next time ( XX/XX/XXXX ) we wanted to use the card it was DENIED. According to gift card account history it showed, that there was a Service fee of {$1.00} charged every month since XX/XX/XXXX. When I finally called in XXXX to inquire about the problem I received very little support. Their claim is that they have switched banks in XXXX and a refund check was issued with the remaining balance and mailed to our daughter. That is false and our daughter never received any refund back in XXXX. XXXX is telling us that they no longer have access to research the problem. If this was the truth, than we was I able to find my transaction history in XX/XX/XXXX.
|
| 08/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
On XXXX of 2021, my current Mastercard who Blackhawk XXXX now monitors expired. This is a " Funds do not Expire '' card, printed on the front of the card. No replacement card was sent and I was advised when I called their customer assistance that a new card would be reviewed? I have {$4000.00} of funds that they are trying to steal from me by not issuing a new card or sending me a check for that amount if they do not want to do the card.
I have sent multiple messages via email to Blackhawk, case XXXX ( send XX/XX/XXXX ) and no response or update in two weeks. A XXXX case was also opened on XX/XX/2021. They have no right to my money that was on this card and account and again, need to immediately send a new card with those funds intact to use or send a check for that amount to me.
Please advise what actions can be taken so this situation is resolved as soon as possible.
|
| 11/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I found a gift card issued by www.giftcardmall.com expiring in XX/XX/2024 Out of 16 digit Visa / Debit card number on front of the card, only nine of them are legible. On the back of the card, the 19 digit number & the security code are all legible.
Called the gift card company @ XXXX and opened a case XXXX, they asked for my phone number, email, home address, copy of my driver license and copies of front and back of the card and the purchase receipt.
.I don't even remember who gave me the gift card, so I wrote them back letting them know, that I can not find the purchase receipt.
They emailed me back, to let me know unless I found and give them a copy of the purchase receipt for the card, they will not be able to give me a replacement card.
Wanted to see & check if there is a remedy to this situation and any way to stop the gift card company 's unscrupulous practice?
|
| 05/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I was given a prepaid Visa card as a bonus through my employer, I had to pay taxes on this card as income. I received the card the end of XXXX and planned on using it for a Veterinary expense for my pet. Due to COVID and office closures etc I was not able to use it until XXXX of 2021. When I went to use the card the balance left was XXXX cents, not the XXXX for the bonus. I immediately logged in and found the card had been compromised in XX/XX/2021. This card has never left my wallet from the day my employer gave it to me. I still have the card in my possession. I contacted them and advised that I was just made aware of this issue and I was told I only have 60 days to dispute. If the card is still in my possession how would I know it was used by someone else? I made my inquiry also to the merchants and was advised that I would need to dispute with the credit card company.
|
| 03/01/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I purchased this card on XX/XX/XXXX as a gift to a friend, I traveled to XXXX XXXX but forgot the card at home accidentally. I returned to XXXX XXXX and gave it to my friend only to find out when he went to use it that someone had used it on XX/XX/XXXX unknown to myself or him.
I sent a fax on XX/XX/XXXX as well as an email XX/XX/XXXX to BNH about this matter with all documentation I have also attached that as well to this complaint. It took another email to let them know that if I didn't get some kind of a response I would report them to a government authority.
Today I received a letter from them that they are not going to honor a product they sell, because of some 60 calendar days? I paid {$300.00} for a card that I or my friend never got to use. If they would have told me I was just donating this card to a fraud level I surely would not have bought one of theirs!
|
| 10/18/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I ordered a {$500.00} XXXX Gift Card from the XXXX website ( order number XXXX ). The total cost of the order was {$500.00}. I never received the card. On XX/XX/XXXX, I called the customer service number ( XXXX XXXX ). to let them know I had not received the card in the mail. The representative verified there was {$500.00} on the card. He also blocked the card so it could not be used. He issued a ticket number - XXXX, and told me I should receive a refund to my credit card within 3-6 business days.
I called customer service again today, XX/XX/XXXX. The representative told me there was no progress taken on this issue. When I asked if we could do anything to ensure this issue would be processed, she just told me they were backed up and had not gotten to my ticket number yet. I do n't even know that the company intends to do anything with this.
|
| 01/27/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I attempted to use XXXX Gift Cards : ( XXXX ) XXXX ( 2 ) XXXX XXXX 3 XXXX XXXX valued at {$500.00}, {$500.00}, and {$42.00} remaining from a {$200.00} gift card at a XXXX on XXXX XXXX, 2016 ( Ref # 's XXXX ). All XXXX rang up as unauthorized. I was told it was a glitch in the system and that the money should have still been left on the cards. I then called the number on the back of the card and was told that the cards had been charged by XXXX when in reality they all XXXX came up as unauthorized and not used. I was told to fill out a form and wait XXXX to 90 days. I ca n't wait XXXX to 90 days to have {$1000.00} be placed back on the cards. This was not my fault and I would like immediate action in having this cards replaced or the money being placed back on them. These cards are backed by XXXX and distributed by Gift Card Mall/Blackhawk Network California
|
| 03/02/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
- XX/XX/XXXX Purchased two XXXX prepaid card each with {$500.00} value in it at XXXX - Card arrived but they don't work. Can't make purchase any retail or online stores, like XXXX, XXXX, XXXX XXXX and so on. ( The original not-working prepaid card is attached ) - XX/XX/XXXXFirst replacements request. The replacements didn't arrive.
- XX/XX/XXXX 2nd replacements request. The replacements didn't arrive.
- XX/XX/XXXX Requested refund, and the agent said that it may take up to 30 business day and two checks of {$500.00} values supposed to be issued by XX/XX/XXXX at latest. The agent name is XXXX and she said she is the only female supervisor there.
- The missing replacements of the original XXXX prepaid card arrived but already invalidated due to the request of refunds.
- Never received any checks.
The ticket number with this issue is TICKET # XXXX
|
| 06/20/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
|
|
Web |
|
|
On XX/XX/2018 I received a pre-paid XXXX card for {$50.00} as part promotional discount on a set of tires. On XX/XX/2018 I attempted to use this card at store and when I scanned the card it was taken for the full amount of {$74.00} instead of just the {$50.00}. I informed the cashier that the card was only good for the {$50.00} and she voided the transaction. I then paid for the items using my personal debit card. After returning home from the store I called the number on the back of the card and activated the card again believing that I may not have activated it in the first place. XXXX activated the card again and when I attempted to use it again it was declined. I looked on XXXX 's website and found that the original transaction of {$74.00} was processed and I owed a balance of {$24.00}. I have not spent the original {$50.00} and I want my money.
|
| 12/24/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2022, I purchased a XXXX ' gift card in the amount of {$75.00} for a family member as a XXXX gift from XXXX in XXXX XXXX, MI. Unfortunately, the card was never received and therefore was never utilized by the recipient as the XXXX delivery system was not operative. I spoke to the XXXX at XXXX who although, he was able to pull up my receipt and could clearly see status of the purchase via XXXX XXXX XXXX, he informed me that I would just have to take a loss or contact XXXX to obtain a refund or get another gift card reissued because it is a XXXX card. I contacted XXXX who told me that I would have to contact XXXX as they are the ones who received payment for the gift card and would have to refund me.
Each company is telling to contact the other and I am not getting a resolution. Please help. I will NEVER purchase a gift card from XXXX!
|
| 05/05/2017 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I was sent an exclusively yours reward card with the dollars that I had earned through various gifts ( which I paid taxes on ). I received the card late in XXXX XXXX . I was unaware that the card was set to expire in XXXX of XXXX , the only reason that I realized this was because the card was declined when trying to make a purchase on XXXX XXXX , XXXX . I tried to call the company responsible for the card ( exclusively yours ) and they are stating that " they can not help me, the money is gone once the card expires ''. I am having a hard time with this, especially since I paid payroll taxes on that money and was unaware of this arbitrary expiration date. The card number for this account is XXXX XXXX XXXX XXXX , security code XXXX . Any help that you could provide me with this matter would be appreciated. Thanks, XXXX
|
| 07/11/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I did n't receive full refund of {$25.00} from XXXX XXXX XXXX XXXX. when closing card account, as the company was going out of business XX/XX/2017. I had phone confirmation with them, that I would be paid in full {$25.00} with no further fees taken out. I received a check in mail for $! XXXX. They took our fees.
I made numerous calls to them, based now in XXXX XXXX they told me. They said no record of phone call and would pay {$18.00}. I received new card for only {$13.00}. I told them I could have spent/exhausted that final {$25.00} amount in a store but trusted them to return full amount. The company check to me, I have not yet cashed. This happened from XXXX to now.
I want full refund. Can you help. Thank You.
Companies on check XXXX XXXX XXXX. XXXX XXXX XXXX, XXXX XXXX AZ XXXX & Payable THRU XXXX XXXX XXXX XXXX XXXX, XXXX, NE XXXX
|
| 08/14/2020 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
XXXX : I'm trying to activate a Visa gift card for {$100.00} issued by Blackhawk Network which expires on XX/XX/XXXX using the website listed on the card. The website simply said technical error. I tried again over the next few days with the same result.
XX/XX/XXXX : I tried activating the card using the phone number listed on the card. The automated system said the card is inactive and hung up. I tried various ways to talk to a live customer representative but their automated system does not have that option. I called Visa who directed me to XXXX who directed me back to Blackhawk Network gift card number which was the same number ( for the purely automated system ) on the gift card card.
I did some research online and noticed many other complaints lodged against XXXX and Blackhawk Network on XXXX. I decided to file this report.
|
| 04/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I don't how the regulator allow Blackhawk Network to operate. It seems no law enforcement is reading these complaints, which is very disappointing.
Another issue using the cards.
The tactic used by Blackhawk is to issue the payment, but to make it hard or impossible to use the funds, as you can see from previous complaints.
I have two prepaid cards, they were issued as virtual cards but to pay in-store they can be added to a wallet ( like XXXX XXXX ).
I followed the instructions ( poorly written by the way ), used the Blackhawk app ( rated 2.2 out of 5 stars ) and the app added the cards to XXXX PXXXX.
Guess what? When it comes to actually using it, it is denied. Several attempts were made at XXXX, different amount, the transaction was denied all the time.
I'm unable to use the cards.
Card numbers are : XXXX and XXXX.
|
| 04/01/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I filed, y taxes online through IRS and I had the option to either get my refund loaded on a pre pay card, Direct deposit or either get them mailed out to me. I choose to get the prepaid card through this company called Pay Power.
I called paypower on today, which is Wednesday, XXXX XXXX, 2015 and I asked for my balance and I was informed that it was a balance of 300 dollars on my account. However, when I went to use my card I was informed that it was block on my card, mind you I have never used this card before. I called Paypower to find out what was going on and they informed that my card had been blocked because of Fraud. I asked them if they partner with the IRS how could it be tagged as fraud. I asked for his name and I XXXX number and then he hung up on me. I want to know how is there anything I can do to get my money back.
|
| 03/26/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I attempted to use the card for an online purchase. Vendor rejected the transaction because my address did not match the address provided by the gift card company. While the transaction was rejected, funds were deducted from my account and not available to me. I phoned Omnicard and they confirmed the funds were in a pending status, unavailable to me, and would not be available for 6 days despite the fact the Omnicard also acknowledged the transaction was rejected ( immediately ). This process is designed to impede transactions, making it more likely that Omnicard benefits from their time-based fee structure, harming their customer in the process. In addition to filing this complaint, I will share my experience with my large employer ( XXXX employees ) and encourage them to discontinue their relationship with Blackhawk/Omnicard.
|
| 03/02/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XX/XX/XXXX Submitted by email a dispute form to card issuer Blackhawk Network ( bhn ).
XX/XX/XXXX Received Communication Update from bhn.
XX/XX/XXXX Received and replied to email from bhn regarding more information.
XX/XX/XXXX Requested by email status of case.
XX/XX/XXXX Requested by email status of case again after no response.
XX/XX/XXXX Re-sent dispute form with documentation.
XX/XX/XXXX Re-sent dispute form with documentation.
XX/XX/XXXX Called bhn dispute dept XXXX since it is over 90 days with no response. Customer service said the case is still open and I should get an email response in the next few days.
XX/XX/XXXX Called bhn dispute dept XXXX again since no email from bhn. Customer service said again that I should get an email response in hopefully 2 days, XX/XX/XXXX To date, no response from bhn.
|
| 10/18/2023 |
Yes |
- Prepaid card
- Payroll card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I was issued a pre-paid visa card by my employer. The card had expired, but had a balance of {$290.00}. There is a {$3.00} fee being charged each month.
The website related to the card is still active, but there is no customer service live person option to report a missing or stolen card.
According to the card agreement on the website, the card was administered by Blackhawk Networks. The process to report a stolen or missing card via email also references Blackhawk Networks.
When I called Blackhawk Networks, they acknowledged the initial purchase of the gift card. Then, they denied that the card was under their administration. They refused to issue a new card with a valid expiration date. I have no way to access the cash -- and they will draw down a {$3.00} fee for years until the balance of the card is used up.
|
| 02/24/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American, Servicemember |
|
On XX/XX/XXXX I purchased a MasterCard gift /prepaid card for the amount of {$75.00}, Upon getting home I registered the Card online, to my address, name, and phone number. when I went to use this card I couldn't find it, So after turning my house over and over, I realized to just report it " LOST '' .when reporting it lost I sharded the total info to them, they acted XXXX and stupid. Pretended to want to replace it and nothing happen. due to this fraud, a scamming business does unethical and illegal practices. they had my info and knew that and still would refund me a new card for the Lost one. also asking for my social security number and scamming more, I would like these people investigated, and taken to Federal court for fraud and Theft. thank you, would like your involvement in seeking restitution for me.
|
| 11/21/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
A purchase from XXXX using XXXX XXXX XXXX XXXX on XX/XX/XXXX in the amount of {$500.00} failed. The money was taken off the card and should of been returned to the card when the purchase failed at the money center terminal. IT did not!
The money missing has been acknowledged by XXXX/XXXX due back to me but the replacement giftcard which they sent me is supposed to be loaded with {$500.00} refund ( card ending XXXX XXXX ) .... can not be used.
I HAVE CALLED AND EMAILED RELENTLESSLY they will not respond or give me the same response over and over that it will be fixed in 24 hours.
It is XX/XX/XXXX, they took my money XX/XX/XXXX. So many hours spent on the phone telling the same story over and over, no one at XXXX cares.
Dispute now ongoing with XXXX is # XXXX XXXX ( this Dispute started out as # XXXX )
|
| 05/24/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Servicemember |
|
On XXXX XXXX, 2015 I loaded XXXX Reloadit cards to my Reloadit safe. XXXX Reloadit cards had {$500.00} on them. After I successfully loaded the cards to my safe I had a safe balance of {$1000.00}. Then I loaded {$1000.00} to my XXXX prepaid debit card. The Reloadit safe indicated that the load was successful, but when I checked my XXXX account online, only {$500.00} dollars was added to my account.
I called Reloadit XXXX times to correct this situation. XXXX times the customer service person told me someone would call me. Nobody form the company has called me, nor have they returned my {$500.00}.
My Reloadit Safe account : XXXXXXXXXXXXMy Reloadit pack number that disappeared : XXXXMy Reloadit pck number that loaded successfully : XXXXReloadit case number for this problem : XXXXMy XXXX card number : XXXX
|
| 08/29/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I was awarded a {$200.00} digital mastercard for taking part in a research study earlier this year ( around XX/XX/2022 ). I have tried using it online various times throughout the year only to have the card declined. I tried calling the company only to either be put on hold and disconnected or go straight to voicemail telling me their system is down. There is no other way to contact this company and I have read other complaints online that are identical to my experience.
My card is due to expire at the end of the month ( XX/XX/2022 ) and I'm worried that I won't be able to use the money. I even tried requesting a physical plastic card but that my request for that was also denied.
XXXX is the website used to view the online card.
Please let me know if there is anything that can be done.
Thank you!
|
| 08/11/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I purchased a gift card from a department store. The card was stolen from my car. I reported the card stolen on that same day and was able to stop the thief from using the remaining {$35.00} of the original {$50.00} limit. The issuing company is Blackhawk Network. They have done absolutely nothing to resolve this issue. I faxed all documentation to them on XX/XX/2016. I called numerous times to check on the status and was told it was still being worked on??? They also claimed to have tried calling me. If so, they left no message. I am certain this was a lie!! Today I received a letter from them stating I had not sent them requested information and they would not be taking any further action. I am attaching all documentation to show proof I submitted the claim form along with the receipt of purchase.
|
| 01/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
This complaint is being re-submitted, as the previous complaints resolution was not addressed to me ( They wrote to a different individual and their concern on my complaint. ). See CFPB Complaint Number : XXXX The card is issued through XXXX XXXX XXXX, and can be used for health-related costs. On XX/XX/XXXX, a refund was received on the card from a charge made on XX/XX/XXXX. This was long after the card was expired, and the card had a zero balance from XX/XX/XXXX until that refund was received. I contact the company twice to get a replacement card, and they haven't been able to send me a replacement. In both interactions, they have stated I will receive the balance of {$53.00} on a new card. However, I have not received the card yet. Relevant Case Numbers : XXXX ( XX/XX/XXXX ) ; XXXX ( XX/XX/XXXX )
|
| 04/06/2017 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
I purchase a number of reloadit cards from a XXXX and XXXX stores .I added funds to the cards and opened a safe online as the reloadit company told me to do .I loaded the packs to the safe total XXXX $ well reloadit block the safe saying it was illegal use and ask me to send copy 's of receipts of the last three packs that were load to the safe, with proof of I.D I sent the last four receipts, and proof of I.D, The company said to me my case is under review and some one from a risk department will get in contact with me .well it has been almost two months and no department has attempt to call me concerning my funds in the safe. I call every week they want allow me to talk with this so call risk department. ..saying the risk department will contact me nor will they tell me the amount in my safe ....
|
| 06/03/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Last XX/XX/22 I purchased a XXXX gift card at XXXX XXXX Nevada at a local grocery XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX Nevada in the amount of {$350.00} as a gift to a local resident in XXXX XXXX, the next day XX/XX/22 my intended recipient states trying to use card but only {$2.00} in funds left since somebody in California used the gift card at XXXX store in the amount of {$340.00}, called XXXX gift card customer service and filed a complaint the same day and they created a dispute case in which now theyre saying final resolution decision result is they are not refunding my money from that unauthorized purchase without further detail explanation. Please help. I will greatly appreciate your assistance on this matter.
Sincerely, XXXX XXXX XXXX no. XXXX XXXX XXXX Email : XXXX XXXX
|
| 06/09/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I made a purchase on XX/XX/21 at a local restaurant. The charge that was taken from my prepaid visa card was more than the charge on my receipt. I submitted a dispute with the credit card company " Blackhawk Network '' on XX/XX/21 and emailed it to them with a copy of the dispute form, the receipt and a copy of the disputed charge from their website. I received a response stating that they were unable to find the account and asked for additional info from the card on XX/XX/21. On XX/XX/21 I received an email stating that the Dispute number XXXX was " resolved '' and that the " notes '' stated that there was a " NEW DISPUTE SN INBOX/SERVICE DISPUTE '' and showing a new case number XXXX. I have been tried 3 times to get an update on the dispute but have received no responses to my emails or calls.
|
| 12/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Ok so I was buying a XXXX XXXX XXXX from the official XXXX site. XXXX uses XXXX and I was not aware of the bad reviews of this site thus making me buy 3 XXXX XXXX XXXX 's which each cost {$10.00} making it {$30.00}. After I purchased them 5 minutes after I received an email saying " We're sorry. We were unable to process your XXXX XXXX XXXX order from XXXX.
Settled charges will be refunded to the original form of payment. Pending authorizations do not represent capture of funds and will expire according to the policies of the financial institution. '' And after a long 6 hours I have not received any money on my debit card.
The customer support doesn't give a XXXX about you. They don't even bother to respond.
Sites that led me to purchasing the gift card : XXXX XXXX XXXX XXXX XXXX XXXX
|
| 07/20/2022 |
No |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I recently purchased 5 x {$100.00} XXXX gift cards, and 3 x {$500.00} XXXX XXXX gift cards, locally at a XXXX affiliate XXXX 's XXXX. Each of these gift cards were tampered with and compromised- which was immediately obvious only after purchasing and opening the packaging, as the cards were dirty and covered in glue and tape. None of the cards contained any value whatsoever, even though I scanned them at the register and paid for them, and the receipt shows that they were activated. Since the store policy is that all gift card sales are final, they advised me to contact XXXX corporate and submit claims to XXXX. I subsequently filed cases and they have refused to return my money, stating Blackhawk has denied the claim. Please reference the following XXXX case numbers : XXXX, XXXX, XXXX.
|
| 11/26/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I opened a complaint with your agency on XX/XX/XXXX ( Complaint # XXXX ) but your portal does not offer a consumer the opportunity to explain how the process is going. This company ( Black Hawk ) had a representative contact me. Her name was XXXX XXXX. She attempted to help me last week by re-registering the card. She confirmed that the prepaid balance was {$200.00} and encouraged me to try to buy on XXXX again. However, The card was denied AGAIN after I had charged the following charges XXXX {$42.00} XXXX {$48.00} XXXX {$10.00} This credit card company owes me {$84.00} in face value alone. I've worked for many hours on this. Between calls to Black Hawk, the CFPB and XXXX, I've wasted many hours. Please compel Black Hawk to send me a new card that actually works.
Sincerely XXXX XXXX
|
| 03/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2015, I was scammed by XXXX people in NY by way of XXXX XXXX. When I checked on the cards, I was able to recover {$450.00} out of the {$850.00}. I filed a police report and numerous consumer complaints including the Attorney General 's Office. When I realized I had been scammmed my banker and I called XXXX under ticket # XXXX XXXX, the company representative asked us to fax all of the documents to him. We did that. He then stated on speaker phone in front of my banker that I would receive a refund in 23 days for the scammed {$400.00}. The check never came. I called again today and the representative stated that I can not get a refund. XXXX Blackhawk Networklied to me. They will not stand by the word of their company representatives. I have my bank manager as a witness.
|
| 11/15/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received as a gift a {$40.00} XXXX XXXX XXXX XXXX XXXX XXXX Black Hawk Network , Inc ). On XX/XX/2021 I visited the company website at redeem.giftcards.com and successfully assign the dollars to the XXXX restaurant. I was to receive an email, which I never received. I looked in my regular email folder and my spam folder but I didnt find the email.
I tried using the card at XXXX unsuccessfully. I wanted to file a complaint, but I could not find an email address to do so. The phone number of XXXX on the e-card does not provide any information on how to file a complaint. The website, redeem.giftcards.com reports that the dollars were assigned to a restaurant, but it doesnt indicated which one.
I have no recourse but to file a complaint with government office of Consumer Finance.
|
| 10/10/2023 |
No |
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
To XXXX XXXX & Blackhawk Network : I wish to reach out to you at the corporate for help regarding four ( 4 ) of {$200.00} XXXX Gift Cards that are NOT activated in XXXX XXXX store # XXXX located in XXXX, TX where I purchased & paid for on XXXX While I did return to the store earlier today, XX/XX/XXXX, simply asking for activation of those purchased GCs, the store Manager named XXXX acknowledged the issue with the activation process after confirming with the GC issuer, however, I was informed that the store awaits an escalation from both corporate offices to see how it should be done for a resolution. Again, I simply want the proper activation for the GCs I already paid for, so they can be used in store and/or online. Thanks in advance & look forward to a prompt reply & resolution
|
| 08/14/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I received a {$50.00} prepaid Visa card ( managed through myprepaidcenter.com ) as a gift. I received the card in XX/XX/XXXX and the card 's expiration date was XXXX. I called MyPrePaid 's visa line to request a new card or receive a check, but I was told that they could only issue a new card and it would cost {$15.00}. The card states " funds to not expire, '' suggesting that I should have access to all my funds. Moreover, I discovered that they have been charging me a " Post-Expiration Monthly Account Management Fee '' of {$3.00} without alerting me of this since XXXX. This is highly predatory. As I understand it, according to the CFPB website, I am not allowed to be charged a fee ( Link : https : //www.consumerfinance.govXXXX ). Is what they 're doing illegal? Can you help me?
|
| 04/14/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
On XX/XX/23, I opened a case XXXX with Blackhawk Network regarding a refund request of my prepaid visa gift cards, totaling {$10000.00}. On XX/XX/23, the information was confirmed and I was told I would be updated regarding the status of the case. Contrary to this, I was not updated, and upon calling in to follow up on XX/XX/23, I was told that the refund request was denied as I could spend the remaining balance on each card.
The company is not aware of its own terms & conditions, as the fact I can use the cards is irrelevant to whether I can get a refund or not. I do not agree to the terms, so i ask to cancel the cards and receive a refund check. This is stated as an option simply in the attached terms & conditions, which this joke of a company fails to understand of itself.
|
| 03/04/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Purchased a {$200.00} XXXX XXXX gift card. Went to XXXX to make a purchase in the amount of {$190.00} and it was declined. I called the gift card company and they told me that there is a limit and I can only spend {$100.00} of the available {$200.00}. I asked to speak to a supervisor and the supervisor told me that XXXX is not an approved merchant. I informed him that this is a universal XXXX XXXX gift card and should be accepted wherever XXXX XXXX is accepted. He told me that I was wrong and that he would send me a list of approved merchants. He never sent me a list of approved merchants and I read the terms and agreement on my gift card and there is no such limitation of the amount or list of approved merchants. It states the card can be used wherever XXXX XXXX is accepted.
|
| 06/08/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I purchased a {$500.00} load it pack for my paypower pre paid credit card on XXXX XXXX. With no prior notice to their customers they added a new level of security to their process called " safe ''.
The program was not ready to be implemented with all of the issues they were having accessing the safe program. I purchased this card to pay XXXX bills that were due immediately so I closed my account with paypower and asked for a refund check for my {$500.00} reload it pack and still have not received my refund check as of XXXX XXXX, XXXX each time I call and speak with XXXX she assures me the check is on the way and the date comes and goes with no check. I feel I have been scammed by this company and just get lied to repeatedly. XXXX months is not acceptable time for a refund.
|
| 12/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Hello, I have received a virtual mastercard via " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) for the XXXX XXXX of {$21.00}. Whenever I try to use this card on any kind of website/app for an amount less than {$21.00} the payment does not go through. When contacting the website/app support system I am told that the payment does not go through because the card reports that there is insufficient funds. On the XXXX XXXX XXXX portal is shows I have funds of {$21.00}. I have tried calling My XXXX XXXX 's support phone number but they do not have an agent. Only robot. The max I can do is report the card lost or stolen or get the balance. Thus, they do not have a support line. They have no published email. I have contacted XXXX as well who let me know to contact XXXX XXXX XXXX.
|
| 09/22/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I bought {$100.00} XXXX gift card from local grocery store and couldnt redeem the card as error shown card is not activated yet. I went to the store and figured out that the card inside its packaging has different numbers from what shown on the paper packaging. So the card inside the paper cover is not the original card, someone switched cards. The paper packaging is easy to open without damaging to paper, so I guess someone exchanged the cards and glued back the packaging. The card I got is not activated, Im not sure the actual card that I scan the barcode and paid for got used or not. The store I purchased from couldnt help me with this and told me to contact their gift card department, I called, they told me to go to store or call XXXX instead. Who can help me here?
|
| 10/05/2023 |
No |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Today I checked my chequings accounts and its XXXXXXXX XXXX XXXX which made no sense to me. I checked what caused the money amount to be in the negatives and saw a " Auth Reversal Expired '' by CASHSTAR GF. I contacted my bank at first to see if they could do something because Ive never had to deal with this before. They then told me to contact the merchant, which I did and they said they refunded me the XXXX XXXX originally. I originally purchased a card off XXXX giftcards for XXXX, the purchase failed but took my money, which was then refunded in the next XXXX days. Then I checked today as I said and I got charged by what seems to be another gift card company which I had not purchased anything from. I tried to contact XXXX but never heard anything back from them.
|
| 10/13/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I submitted dispute of {$1.00} on XXXX for that I was unfairly charged " Processing Fee '' by the " XXXX XXXX '' company without my knowledge. I did not authorize " Processing Fee '' and it was not disclosed when I made the transaction. I attempt to make several contact with vendor but I couldn't connect with any one on their phone system. I received Email fro
m BHN Support asking for document showing attempts to workout with the vendor. In the same Email BHN also mentioned that they are going to close my case if I don't provide the document within one week. I provided the document within the time frame on XX/XX/XXXX.
However, there is no response nor update from BHN support. I sent follow up Email on XX/XX/XXXX and still receive no response as today XX/XX/XXXX.
|
| 05/06/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Recieved XXXX XXXX XXXX XXXX gift cards for XXXX $ each on XX/XX/21. On the back it says it is good to purchase merchandise at XXXX. I tried to do this onXX/XX/XXXXand when you click on the shop tab it redirects you to XXXX and when you try to use these it says card not activated. When I check the balance at XXXX it says XXXX , but when checking it at XXXX it says the card is invalid. I called XXXX onXX/XX/XXXX and they told me to contact the card issuer. I called the number on the back of the card and they told me that I should be able to use these at XXXX, but there is no way for them to correct this problem. They suggested I go to the team store at the XXXX, but I pointed out online the store is only open on game days and you need a ticket to get to the store.
|
| 04/10/2017 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
|
|
I bought several XXXX value visa cards in XXXX on XX/XX/XXXX. I found that XXXX cards were not able to use on XX/XX/XXXX and contacted the customer service ( XXXX ) XXXX on back of my prepaid cards immediately. They said something went wrong on their side so they would refund me via a check. I sent in all information they need : back and front of the cards, my driver license etc. However, the refund case XXXX has been investigated until now and no resolution has been made. And they could not even provide a time-frame of the refund since customer service said other second level department is investigating and has no response. I feel very dissatisfied that my XXXX refund needs such a long time to be delivered, and even do not know when I can get the check.
|
| 11/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I purchased a {$200.00} prepaid gift card ( Visa # XXXX XXXX XXXX XXXX ) at XXXX XXXX so I could buy products on XXXX. XXXX would not accept the card because it was a debit card.. I checked the balance and reset the pass code. The system said there was {$200.00} on the card. I then tried to buy groceries at XXXX XXXX with the card. They also said there was an issue with the card and I should just go to an ATM and take out cash. This morning I went to XXXX XXXX XXXX and tried to withdraw {$100.00} as a test. It would not work. Blackhawk Networks is the administrator of this card but they will not accept calls. They only have an automated system. Their home office is also a dead end for phone calls. I believe they are a crooked organization. Please help.
|
| 07/24/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I received a XXXX XXXX XXXX for XXXX for {$200.00}. When I tried to use it, the money wasn't there. I called the Visa Card Customer Service XXXX, found out where the charge was made, and called the department store. Someone made an online purchase for the full {$200.00} then picked up the merchandise at the store location. Their identity is unknown. I immediately called back the XXXX XXXX XXXX Service number to make a report. They then instructed me to fill out a Card Holder Dispute Form, email it in, and I would get refunded the money back on my card. It's been 6 months and they never placed the money back on my gift card like they told me they would. I have attempted to call them, and email them multiple times without a response, and NO REFUND.
|
| 07/24/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
I attempted to buy a {$50.00} gift card online from XXXX on X/XX/2017. I received an email from the company alerting me that my order was declined and that I would be charged a {$1.00} preauthorization fee from the debit account I gave them. It simply states " We understand this is frustrating, but in order to provide our customers with the highest level of security, we can not share any further information. '' There was no reason for the order to be denied as the account had more than enough funds to complete it. I searched this company afterwards, and it appears others have faced the same issue of money being charged from their accounts and their orders being denied. I believe this company is doing this repeatedly to extract payments from customers.
|
| 04/09/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I purchased a ReloadIt pack and loaded {$240.00} on it to put on my prepaid debit card. After loading the pack it was said that I had to open a safe on Reloadit.com and add the card that I want to load in the safe. After adding the card and the reload pack to the safe, I attempted numerous times to load my card to get a message that says card is being verified. On the pack it says instant load. I called Reloadit and the representative says it takes 4hrs and its a federal government regulation. I asked for where it says that and she said in the terms and condition, when asked what part she hanged up the phone on me. I called again and was told its in the arbitrtation agreement and it is a federal law for the wait. But again it says instant reload.
|
| 06/08/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Received a movie theater gift certificate for {$50.00} from my son who purchased this from Gift Card Mall last XX/XX/XXXX. Since covid restrictions have lessened and movies are open, I tried to use this at XXXX Theaters and they were unable to honor it since it did not have XXXX 's 16 digit activation number and had no idea what this was. I contacted Gift Card Mall XX/XX/XXXX and got the usual runaround one would expect from a scam company. End result after several transfers, Gift Card Mall did not recognize the order number I had, had no record of the order or my son 's name, could not provide any information that could help me and could care less if I reported this incident. They are obviously still in business ripping off unsuspecting people.
|
| 01/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I purchased a gift card Visa debit card and loaded XXXX onto it I came home the next day I tried paying my XXXX bills with it and it wouldn't go through the payments I attempted to make were over the phone so nobody had the card number until I called the number on the card for assistance. The representative asked me for the entire card number the exp date and the XXXX digit code she said I couldn't use the card to pay bills. I then went to do my laundry using the card and the charge was declined I called again to the number on the card and it now had a XXXX balance I believe the rep took the funds for herself they customer service is in XXXX XXXX I found out. This has happened to many other people the charges they said were made on XXXX play
|
| 09/19/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Web |
|
|
In XX/XX/XXXX I purchased a reloadit pack for the amount of {$500.00} dollars. I tried to load it to my prepaid card and I got an error saying we are experiencing technical difficulties and to try again later. So I tried again and again and I would get the same error. I contacted customer service and they told me to try a few things that ultimately did n't work. I filed a complaint to the BBB and I got a response from someone saying they issued a refund and I would receive it by XX/XX/XXXX I still have n't received the check that they mailed and I called them again and they said I would get a call back from a specialist and still have n't gotten a call back. I 've waited over a month now for my money back and am running out of patience.
|
| 05/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I own a VISA gift card purchased at giftcards.com. A fraudster stole my account # and used it to charge {$350.00} worth of XXXX gift cards for himself at XXXX. I wrote and called both giftcards.com and XXXX trying to resolve this and neither will refund my money. XXXX simply does not respond at all to anything since corona, and giftcards will not allow me to file a dispute because it took me 75 days to notice the fraud and they have a strict 60 day policy, despite the fact that giftcards generate no monthly statements so i could not have been aware of the fraud until i next tried to use the card, which took 75 days to happen. i have copies of the letters i sent to both XXXX and giftcards, as well as the email reply from giftcards.
|
| 03/23/2017 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
Hi, I was unfortunately a victim of fraud through REloadit packs. This is not REloadit 's fault, but when I realized that I was being defrauded I called them right away. I had to speak to many different customer service reps until someone understood what I was talking about. When they looked up my REloadit packs, they said they were added to two different REloadit Safes which still had funds on them. I was told that the REloadit Safes were frozen, but that I would not be able to get my money back since I had been the one who " authorized someone else to use my packs. '' I think if the money is there, the fraudster 's account was frozen, and I am providing proof that I purchased the packs, I should be able to receive my money back.
|
| 07/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I received a prepaid Mastercard through MyPrepaidCenter.com - on my paperwork, under the section " Fees Associated with This Card '' it lists a Check Request Fee of {$10.00} and I have been attempting to request a check for the amount of this card, but I have spent much time and have been unable to get ahold of anyone from this company or to actually request a check. Their automated phone system ( XXXX ) does not give me an option to request a check and it also does not give me the option to talk to an actual person, it has just repeatedly disconnected me. I have also attempted to request a check through their website but it gives me no option to do so or to contact them any way other than through the automated phone system.
|
| 10/02/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
Hi, I purchased 3 gift cards ( BlackHawk Network ) from XXXX XXXX in XXXX, Ma totaling {$1500.00}. Within a few days, all three gift cards were used to make unauthorized purchases. I contacted Blackhawk Network in regards to getting a refund. I was informed to file a complaint and submit photo of the gift cards, receipt from the purchase of gift cards and a dispute form. This was done on XX/XX/2019. Since then, I called Balckhawk Network numerous time and was informed that they sent replacement cards. I still haven't received anything since. I been trying to resolve this issues for quite some time to no avail. Can you help me please.
The case number for the dispute that was issued by BlackHawk Network is # XXXX Thank You
|
| 07/31/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I attempted to purchase a gift card from giftcards.com and was denied. I thought I listed my card info incorrectly so I tried again. I barely hit the purchase button when I received an email it was denied. I called the company and spoke with a supervisor who stated he could not tell me why it was denied. I had enough money in my account but called the bank, just to make sure something else did n't cause the decline.
In checking online, many people have had the same issue and the company will not explain why you are be declined.
It is unfair that a company can randomly decline you and give you absolutely no information as to why. When you get denied for other things, the business must explain why - this company should also.
|
| 03/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I disputed 4 fraudulent transactions which totalled {$22.00}. Only two transactions were addressed and those two were refunded for {$10.00} total, and then blackhawk closed my case and has been ignoring any additional messages asking about the other two fraudulent transactions which total {$12.00}.
These are the 4 transactions that I disputed months ago.
XX/XX/XXXX XXXX XXXX XXXX XXXX Posted - {$4.00} USD XX/XX/XXXX XXXX XXXX XXXX XXXX Posted - {$6.00} USD XX/XX/XXXX XXXX XXXX XXXX XXXX Posted - {$6.00} USD XX/XX/XXXX XXXX XXXX XXXX XXXX Posted - {$6.00} USD I submitted all requested documentation via both fax and email and was told all four would be refunded yet again, I've not received the last {$12.00} owed to me.
|
| 02/22/2017 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I purchased a Reloadit Pack to add to my debit card and was not able to get the money transfer to my card because of the many difficulties trying to load through the website as instructed by them. They kept giving me the run around and basically many others are having the same problem according to the many reviews I 've read.
1 : I could not get through the computer system 2 : they kept giving me the run around for two days 3 : they said it could take up to thirty days for a refund I believe I have been scammed like the many other bad reviews and do n't think I will receive my refund. Everyone should read the reviews before purchase because many others and I mean hundreds have had the same complaints with this company.
|
| 12/04/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
XXXX XXXX XXXX aka Blackhawk Network Inc sold me a XXXX gift card on XX/XX/2017. The card was invalid. I have called XXXX XXXX XXXX customer service 5 times over the past month, they refuse to issue a refund. I have asked for a simple refund every time I call. First I got an official " escalation '' number. Then they claimed there was a 15 day " review period '' after that. Each time I call they have new excuses why they ca n't do anything for me. They promise that someone from the review dept is going to call me. Now I have called again after the 15 escalation days are expired, and they just keep stalling with excuses. They refuse to refund the invalid gift card. Now I am forced to report them to my bank for fraud.
|
| 05/17/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I submitted compliant # XXXX which the retailer said the resolved by giving me a refund and sending me a new card on XX/XX/XXXX. I have never received the new card and it is now XX/XX/XXXX. I need this compliant reopened and have my new card sent to me.
This is their response : Due to the claim of unauthorized activity on your account, we have replaced your card as a security precaution. Replacing your card will help protect your account and stop unauthorized activity from continuing. You should receive your replacement card within 7 to 10 business days. However, due to COVID-19 there may be additional delivery delays with the postal service, so please allow up to 15 business days for the delivery of your card.
|
| 01/29/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
On XXXX XXXX, 2016, I requested a refund of my prepaid card 's balance since I had issues using it at a merchant. The customer service agent said I should receive a paper check for {$200.00} in 10 business days.
On XXXX XXXX, 13 business days ( excluding the holiday ) later, I still have not received the refund check. Upon calling customer service, they said it may take up to 30 business days. The discrepancy between the original call on XXXX XXXX to what I was told on XXXX XXXX is alarming and give me great concern as to when I should expect to receive the check. It is a XXXX Prepaid Visa Gift Card, " distributed and serviced by Blackhawk Network, California, Inc '' ; according to the back of the prepaid card.
|
| 02/10/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
My son received a gift card ( VISA ) issued by XXXX.
Cardholder services and balance inquiries are directed to XXXX After MULTIPLE attemps to access the balance online to find out what was wrong, it was discovered that this card was fraudulently intercepted and used in a foregin transaction.
Despite this card being in our possession the entire time. My son is out {$25.00}, and this company will do nothing about it. Simply stating that this can not be referred to the fraud department because 60 days was exceeded.
My son was saving this for later purchase. We had no way to know it was fraudulently used by a bad actor. The card was in our posession and protected at all times.
RE : XXXX XXXX XXXX XXXX
|
| 05/24/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2016 I submitted a bill payment for {$990.00} to a merchant through the reloadit safe ( www.reloadit.com ). When setting up the payee information, I entered the wrong account information. When the payee received the payment they could not match the account number and returned the payment to Reloadit ( through Reloadit 's vendor XXXX ). I have been trying to work with Reloadit and their parent Blackhawk networks since that time to get a refund. On XXXX XXXX I was told that the case had been resolved and they would mail me a refund check in 30 business days. After several follow up calls, on XXXX/XXXX/16 Blackhawk said they would resubmit a ticket and it could take 30 business days to resolve.
|
| 01/22/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I submitted a {$200.00} gift card to be sold on the XXXX XXXXwith the confirmation email indicating I should receive payment within 1-3 business days. After two weeks of hearing nothing, I reached out to XXXX supportwhich is limited to an email account. That email went unresponded to, so I attempted to call Blackhawk, its parent company, and was put directly through to voicemail despite it being business hours. When I left a voicemail, I additionally received no response. After browsing public reviews left by countless others both on sites such as XXXX as well as directly with the XXXX, I am concerned this company is committing fraud against the public and operating on a license that should be reviewed.
|
| 02/16/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
Previous case number is XXXX.
Blackhawk Network Holdings Inc owes me {$5700.00}. I submitted all necessary information on XXXX XXXX, XXXX to receive the refund owed to me and I have the email to prove it. They claimed to have sent me a check on XXXX XXXX, XXXX which I have not received. After filing a complaint with the CFPB, on XXXX XXXX, XXXX, they stated they will reissue a check and I should receive it in 7-10 business days. I have not received it. Furthermore, I called today ( XXXX XXXX, XXXX ) and confirmed that the last time they issued a check was on XXXX XXXX, XXXX and that the case has been closed. This leads me to believe Blackhawk has been deliberate in not sending me the funds owed to me.
|
| 04/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I created a XXXX account. I added 17 valid XXXX packs to the account totaling {$790.00}. They have now blocked my account and will not release my money to me. Stating I need to show proof of purchase of the packs. Once they loaded to the account showing valid the receipts were not kept. None of the packs have been reported. They were loading from the devices that I verified, by a cryptic link sent to the email address associated with my account.
I have a valid XXXX XXXX account that accepts XXXX XXXX cards. I am being told I cant have my cash. I have sent a copy of my drivers licenses a Picture of me with my drivers license and a picture of my valid XXXX card and I am being refused my money.
|
| 11/04/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I purchased visa gift card labeled as debit from giftcardmall, but they are sending product incapable of handling debit transactions.
The major issue is that this specific debit product I received does not come with PIN ( in violation of federal reserve board regulations ), therefore, it can not be processed as debit card even though it has the word of DEBIT on the card.
Additionally, they deliberately mixed the " terms and conditions '' of different products ( issued by different banks ) for the same item, so that consumers are unable to tell which product we are actually purchasing.
The terms and conditions page for the item : XXXXXXXXThe terms and conditions page for XXXX product : XXXX
|
| 07/30/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I called OmniCard to activate the {$10.00} VISA gift card on XXXX/XXXX/17 in the morning. They said they card would be available for use in 15 minutes. Hours later, the card is still being declined. The error was " no such user. '' OmniCard said the reason why all of the transactions have been declined is because I 've been using the wrong PIN #. The truth is I have n't been using any PIN #. PIN # s are only required when run as a debit card. All of these transactions were run as credit card transactions, so there was no spot for a PIN #. Then, OmniCard said they were declined, because the card had n't been activated yet ( even though it had been ). I tried using it again. Again, it failed.
|
| 01/19/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I ordered XXXX {$300.00} visa prepaid card on XXXX ( order # XXXX ) on XXXX/XXXX/15. The order is supposed to be fulfilled by XXXX. I called XXXX on XXXX/XXXX/15 because I did not receive the prepaid cards. Agent requested me to wait until XXXX/XXXX/15. I called again on XXXX/XXXX/15, and agent agreed to void the old cards and ship XXXX new cards ( Call Reference # XXXX ). I called XXXX again on XX/XX/XXXX, agent said that they have not resent the prepaid cards, but they agreed to send it soon ( Call Reference # XXXX ). I received a phone call from XXXX on XX/XX/XXXX, and they stated that those cards have been used already. I requested a full refund on XXXX/XXXX/15 ( Ticket # XXXX ).
|
| 12/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
purchased 2 XXXX play gift cards. Totaling {$150.00}. Purchased at XXXX 's food after purchase I got home and tried to redeem and it said already redeemed. I just purchased them. I immediately card XXXX gift card services and opened a case. I called them back couple weeks later to get my refund and I was told refund was denied by Black Hawk Network. I got information and called XXXX. I got transfered 5 times same phone call. No one will help me. I called XXXX back and the kept repeating it was denied. How can it be denied when I didn't redeem the cards? No one will assist me and it's really bad to sell used cards. I was fraudulently treated and ignored for them scamming the public.
|
| 12/01/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XXXX XXXX - Attempted to utilize XXXX XXXX XXXX XXXX to buy an {$200.00} XXXX XXXX Card ( Order # XXXX ). The order was cancelled by XXXX.
I reviewed the gift card balance to see the return of the {$200.00} to the gift card balance, but was returned to the card. XXXX confirmed that they never accepted any payment as the order was cancelled. XXXX XXXX XXXX, I contact BHN Customer Service to dispute this occurrence and was contacted to say they they need formal request to pursue further. I completed their investigation form and provided on XXXX XXXX. In late XXXX, i received notification that they were unable to resolve my dispute and said the issue is with the merchant.
|
| 02/13/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Older American, Servicemember |
|
Purchased an item with a {$30.00} rebate advertised. Received the item and applied for the rebate. Rebate was approved and after a 2 month delay, I received and activated the debit card. The problem is the expiration date was less than 12 months from the receipt of the debit card.
Two attempts to contact the phone number on the card and website only indicated that the card was expired.
Is it legal to expire a card with less than 1 year from date of receipt?
The card is issued by XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, GA, XXXX. Activation was by XXXX.
Card number XXXX XXXX XXXX XXXX The card is a XXXX Debit.
In the rear of the card, top left it indicates XX/XX/17
|
| 11/01/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I am trying to dispute a transaction with blackhawk network on a prepaid visa card. I have submitted the dispute form both via fax and email, but have not received any confirmation that the dispute form has been received and is being processed.
I have called several times and spoke to several different departments and no one can get me in contact with the dispute team for a status of my dispute. Their terms state they can only accept disputes that are initiated within 60 days from the transaction, but fail to even provide a confirmation of receiving the dispute or the status of the dispute XXXX.
I am at wits end and this involves {$500.00}, which is a lot of money.
|
| 06/22/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I try to login to XXXX XXXX XXXX ( Blackhawk Network ) to check my gift card wallet balance, I get an error message. It is the same error message for the past month. I have prepaid/gift cards in my virtual wallet online that I can access or look up. It is incredibly frustrating because I do n't have all of my gift card numbers on me physically, but I do have them on XXXX XXXX XXXX ( then going to log in instead of registering ). I ca n't login and have tried calling them numerous times but the company still says they are still working on it. I need to access these funds and check my balances but I ca n't because they have neglected their websites and their clientele.
|
| 04/02/2017 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I bought a {$400.00} prepaid Mastercard at XXXX in XX/XX/2017. When I got home, the card would not work so I called the prepaid company. They said that the card was flagged as fraudulent on XX/XX/2017, but they still allowed the sale to go through at XXXX. The card company offered to refund the gift card balance, but not the {$13.00} activation fee, even though the cards were never activated due to the fraud flag. They said that they have a policy to never refund activation fees, even better in cases like mine where a fraud flag prohibited activation. So now I have to wait 2 weeks for my {$400.00} refund AND the card company still earned {$13.00} off of my troubles.
|
| 11/30/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
Older American |
|
I received a VISA gift card that I used in XX/XX/2023. The card was then stored away until XX/XX/2023 when I attempted to use it again. The card was used then next day from the date of my original transaction. The vendor is listed in Illinois as possibly a XXXX XXXX XXXX. I advised the card administrators ( Blackhawk network ) and received minimal information on who actually charged the card. They provided very little support to allow me or themselves to inquire with the vendor directly regarding this charge.
I contacted the Attorney General 's office for my State. Neither their support office handling my complaint or I received any response to their inquiry.
|
| 02/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I had a previous complaint with complaint # XXXX.
The previous complaint was related to not being able to access {$3000.00} that I purchased using a company called Reloadit and it's parent company, Blackhawk Network.
For the original complaint they company said that they would send me a refund check of {$3000.00}.
The check that they sent was fraudulent with a routing number that doesn't correspond to an actual bank. I called the bank listed on the check and they stated that the routing number is not related to their bank and that it is not related to any bank.
I am requesting a full refund amount of {$3000.00} with an actual check from an actual bank.
|
| 04/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I have a {$75.00} prepaid card in XXXX from Myprepaidcenter. I was able to use the card once for a purchase at XXXX XXXX XXXX. Every subsequent transaction is decline at all vendors - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
I contacted Myprepaidcenter over the phone and they promised to issue a corrected card on XX/XX/16. I do not have a card and my new card doesn't work. I asked for a check for the balance of a little under {$70.00}. I haven't received either or any follow up communication.
They do not have a consistent phone number available to contact an agent to resolve this type of complaint and endlessly direct me to the website.
|
| 12/27/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I purchased a reloadit money pack so that I could transfer the funds to my XXXX account. I have never used on before, but since it was at my local XXXX I figured it would be easy to do. I purchased it with {$400.00} cash. I have the receipt. I have tried over and over again to access the money through their website but it wont let me sign up, for over a week now. That money was supposed to be used to buy my family XXXX presents. They said it would take 30 business days to refund my money. I think this is a scam. How are they allowed to operate their business like this? Please help me resolve this. I am a hardworking taxpaying family man. Thank you
|
| 07/18/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I received a {$270.00} pre-paid Visa card from MyPrepaidCenter.com in XXXX 2016. The card was labelled as " Valid Thru XXXX ''. I last used the card in XXXX 2016 and it still had a value of {$93.00} according to MyPrepaidCenter 's own website. I called them today to have a new card issued and they said they would only do it if they charged me a {$15.00} fee and also they have been charging me a {$3.00} maintenance fee every month for the last 8 months since this arbitrary " valid thru '' date passed. Now they say the value is {$62.00}. I believe these fees are illegal and violate the CARD act, and a {$15.00} reissue fee is excessive.
|
| 08/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Blackhawk Network has seized XXXX my accounts worth {$1500.00} Blackhawk Network Holdings XXXX Inc. XXXX BHN XXXX, doing business as T-Mobile XXXX XXXX and PayPower Visa XXXX, has seized XXXX my accounts with {$1500.00} between the XXXX : T-Mobile : XXXX XXXX XXXX ) Paypower : ******************* ( XXXX ) These accounts were funded entirely by me and were seized without cause, contact, or reason, immediately AFTER I loaded the funds to the account. In other words, BHN PURPOSELY WAITED FOR ME TO FUND THE ACCOUNTS BEFORE SEIZURE.
This company is a borderline criminal organization and should be investigated by the appropriate authorities.
|
| 06/12/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I purchased XXXX gift cards totally {$250.00} from Nordstrom 's ( XXXX, Utah store ) on XX/XX/XXXX. I have an XXXX receipt confirming the charge.
I was able to use XXXX out of the XXXX. The remaining still shows the original amount of {$50.00} dollars when I go Nordstrom 's website to verify the amount. However, the store has a block on it. I have spent over XXXX hours of trying to get it unblocked by either visiting the Nordstrom store I bought it or on customer service. When I go to the store they tell me to call customer service. When I call customer service they tell me to go to the store.
In my opinion this amounts to fraud.
|
| 02/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I was given a gift card XX/XX/XXXX of which I lost. I called the company and told them it was for {$50.00} and that I had spent {$21.00} of that XXXX, and there was a balance of {$29.00} on the card. they sent me a new card I had to wait for over a month I was the {$29.00} was still locked, and I could not us the new card. They told me they they didnt know how to unlock it and they promised to send me a check for XXXX dollars that I should have gotten by XX/XX/XXXX. The case number is XXXX XXXX by XXXX on XXXX
I called to today, and XXXX told me I must wait another 21 business day. This is ridiculous, please help. I want my money
|
| 11/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Re : XXXX XXXX card XXXX XXXX XXXX XXXX Valid Thru XX/XX/29 I was given a gift of a prepaid {$25.00} XXXX XXXX Gift Card. ( Issued by XXXX, and serviced by XXXX XXXX California XXXX ). I tried using it to pay for items at a XXXX. I was unsuccessful. I then tried to get a balance on the card when I came home, and tried to find out anything about the card. I was asked to key in the cards XXXX-digit number. Each time I did that, the voice at the other end repeated an incorrect number. When I tried to key in again and responded no to the question of correct or incorrect, they said good bye I would appreciate any help with this card.
|
| 11/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
|
|
Web |
|
|
on XX/XX/21 at about XXXX, I used my visa prepaid card to purchase {$25.00} of gas at XXXX XXXX gas station, but only received about {$14.00} worth of gas, I asked XXXX XXXX staff member for the difference back, and she said the difference ( {$10.00} ) will go back onto my card, but it did not.
On about XX/XX/21 I called Blackhawk Network who manages the prepaid Visa gift card and told them the issue.
On XX/XX/21 I submitted an overcharged dispute form to Blackhawk Network via email and other supporting documentation. They are currently repeatedly asking for the same supporting documentation or they will close my claim soon.
|
| 04/14/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I placed an order on XX/XX/2022 at happycards.com, which is serviced by BlackHawkNetwork, for 10- {$500.00} XXXX XXXX XXXX egift cards, for a total purchase price of {$4700.00} after the use of a coupon code. I never received a confirmation email, never received the egiftcards, but my XXXX credit card ending was charged for the full amount. I have called various customer service phone numbers listed on their website, always being rerouted to someone else and all attempts to talk to someone who can help have been futile. I have gotten nowhere with either receiving the giftcards I purchased, or getting a refund for the purchase.
|
| 09/05/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I purchased a {$100.00} VISA gift card from XXXX on XX/XX/20. When I tried to use it on XX/XX/20 for the first time, the card was declined. The card issuer, Blackhawk Network, said all of the money was used shortly after I purchased it. Blackhawk refused to help me -- customer service told me that they won't take any action 60 days after purchase. XXXX won't help me either -- customer service directed me to contact Blackhawk.
I have learned that thieves are stealing VISA gift card info by opening, then resealing VISA gift card packages. My card has an illegible CVV and a glue that can not be easily removed.
XXXX XXXX XXXX
|
| 07/11/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
My debit gift card card was fraudulently used and the entire balance was spent. I purchased the card on X/XX/2017 at the XXXX in XXXX XXXX Ca and loaded a balance of {$500.00}. My card was fraudulently used, charged {$500.00} and drained at the XXXX XXXX in XXXX, CA on X/XX/2017. I contacted Blackhawk network ( BHN ) immediately when I noticed the fraudulent charge. The gift card never left my possession. I submitted the transaction dispute form to BHN on XX/XX/XXXX. I have tried to contact BHN multiple times regarding the dispute and have received no information and have not received a refund of the fraudulent transaction.
|
| 03/28/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I requested account closure via XXXX mail XXXX/XXXX/2016, per the Terms and Conditions of the account, by mailing the card and a letter requesting closure. While not required per the t & c, I also included copies of my photo ID, as a courtesy and proof of my identity and address. My account balance at the time was XXXX, and I asked that it be sent via check to my address on file, which matches the address on my photo ID. As of XXXX/XXXX/2016 I have still not received a refund. I was also charged a 'monthly maintenance fee ' of {$5.00} on XXXX/XXXX/16, and again on XXXX/XXXX/16, indicating the account has not been closed.
|
| 01/04/2023 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Members of our sales team received XXXX pre-paid gift cards as part of a sales incentive. In California, we are accustomed to cards not expiring w/in a year or if they do expire, we can pay a fee to have the card replaced. As of now, we have 3 employees that can not access their funds. One amount is over {$2800.00}. Omni Card is stating that they are " driven by the contract settlement when the cards we purchased '' and that " the cards that were purchased are not prepaid or credit cards but reward or promotional gift cards. Loyalty, award, or promotional gift cards are not subject to extending expiration dates ... ''
|
| 06/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
I have attempted to load funds i have in my digital safe with XXXX XXXX It account and have attempted numerous times to do so and have failed. I initially purchased XXXXxReload It Packs in the amount of {$500.00} each totaling {$2000.00}. It was a lengthy process to set up new account and at least 10 attempts over the course of a week. I purchased the packs on XX/XX/22 and it took me approximately a week to resolve this issue. I was only able load {$1000.00} and have not had access to my other {$1000.00} that was in my account. I have not been able to access my funds since and company has failed to resolve this issue.
|
| 03/25/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
Older American |
|
I tried to get a refund on {$4500.00} worth of cards. I called reloadit and they said that if I would send them a copy of the receipts I would receive my money in 20 days. This was on the XXXX of XXXX. Then they asked for a copy of the reloadit cards with the numbers on them and they said it was approved.=, but they wanted me to send them a copy of my drivers license and my utility bill. Than they said they sent the check out on XXXX XXXX. I still have n't received nothing so far and i told them if I did n't received my check by the XXXX XXXX I was going to call the FBI and the FBI said that I should contact you. I
|
| 04/29/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
" Sold '' a {$10.00} XXXX gift card to XXXX on XX/XX/19 in exchange for a {$7.00} XXXX credit. Website states that I should have received an email with this amount in approximately 1 day, but an additional 1-3 days may be needed around holidays. When I had not received payment by XX/XX/19, I sent them an email asking for an update as their website states it is " In Review. '' After no response, I sent another email on XX/XX/19 and have not yet received a response. There is no way to cancel the transaction on the website and I can not use the card or sell it to someone else in fear that I would be committing fraud.
|
| 12/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Received yesterday an XXXX of XXXX XXXX XXXX card and activated it at MyPrepaidCenter.com. Its value is {$100.00}. After registering, I attempted to make a purchase on XXXX, which is listed as one of the stores where the card is accepted. The attempted purchase amount was {$50.00}, but the transaction was declined. I thought I may have typed in the number wrong, so I tried again, but it was declined again. I attempted to contact MyPrepaidCenter, but the automatic response system does not give me access to a person. Finally, after just one hour of this, I noted my balance was {$97.00} with no transactions noted?
|
| 03/05/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received this card as a reward for purchasing XXXX XXXX dog food. The card expired on XX/XX/2018. According to the cardholder agreement, although the card may expire, the funds never expire. I contacted XXXX on XX/XX/2018 to receive a replacement card, which per the cardholder agreement, would be sent free of charge because it wasn't lost or stole, but expired. I was told during said phone call, that this card expires and the funds expire, despite the two documents stating otherwise.I also have been trying to file a complaint through this website since XXXX, but have been getting a constant error message.
|
| 12/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
Servicemember |
|
I received a {$75.00} promotional card issued by XXXX through MyPrepaid Center. The card is marked " Award '' in small font with a " Valid Thru '' date in smaller font. The expiration date is less than six months from the issue date. I am trying to access my funds the but the card is expired so the their system won't even recognize my card.
I tried calling the company, but their phone system does not have any option that leads to a real person.
The short expiration of the card, combined with them preventing me from speaking with a real person, plus the formatting of the card is unfair and deceptive.
|
| 12/22/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Managing, opening, or closing account
|
|
Web |
|
|
This T-Mobile card was advertised with various benefits for T-Mobile wireless customers. However, they were unable to verify my identity as a T-Mobile wireless customer despite many attempts. I am not told which information does not match up. Just that the " system '' can not verify my identity and that I should check " Public records '' to make sure everything is correct. Then I am told that if I want a refund of the amount on the card, then I would have to pay a check-issue fee. Otherwise, I can use the card as a gift card ( as a non-T-Mobile wireless customer ) with various fees attached to the card.
|
| 04/19/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/19 I purchased a prepaid card from XXXX XXXX in the amount of {$500.00}. The card was defective from the manufacturer with a contaminated magnetic strip that would not work at various attempted venders. I called on XX/XX/19 requesting a replacement card and was told by XXXX XXXX # XXXX that a replacement would be received 10 business days. However, the timeframe passed and I'm getting the runaround when I contacted XXXX again and spoke with XXXX XXXX # XXXX. They are fraudulently holding my money interest free and refusing to send me a replacement in a timely manner. XXXX XXXX # = XXXX
|
| 07/04/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I have used 5 XXXX XXXX over the past one year. I always had an issue with spending the last dollar or two. I contacted customer support and they do not know why I can not use this. I tossed these cards. This is the 5th card and I decided to report the problem.
I can check the balance ( XXXX cents ) online ( see attached ) but unable to use this online or at store. I tried at XXXX, XXXX XXXX, and XXXX XXXX XXXX XXXX. At cash out, I asked the associate to put numbers manually and run this as credit. It just does not go through.
I could toss this one, but this is not fair. This is WRONG.
|
| 10/01/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
Servicemember |
|
I recently received a refillable prepaid XXXX card in the amount of {$25.00} as a gift from work. After 10 days I was billed {$5.00} as " monthly management fee ''. My complaint is, how can a credit card company charge such high fees just for providing the card? On a {$25.00} card that 's like 100 % interest per year ( maybe more )! This is on top of the fee that they charge the company where you use the card ( usually 2 percent I think ), and the fee charged when you purchase the card ( usually around XXXX dollars ). How can the government allow such usury rates to be charged by creditors?
|
| 05/01/2016 |
Yes |
- Prepaid card
- Other special purpose card
|
|
|
Web |
|
|
I received a prepaid visa from XXXX. The card expired but had a balance of {$50.00}. When calling the number on the back XXXX ( XXXX ) They said the money was gone and they could not reissue a card. I asked where the money went. They said " I would be only lying if I told you '' There seems to be no way to get any more information or resolution from them.
XXXX basically gave them {$50.00} dollars in my name.
I feel this is a scam as I tried to use the card before it expired at locations listed on the website, but the retailers I selected would not accept the card.
Where did the money go?
|
| 05/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
Hello, On XXXX, XXXX 2021 I received my redemption code from Blackhawk for my Visible/XXXX Mobile promotion Mastercard of {$300.00}. WhenI attempt to visit My Prepaid Center https : //www.myprepaidcenter.com and enter the redemption code, I receive the following message. " Oops. There's an error on our side. Please try again soon ''.
I have attempted to contact customer service via the following phone number, Mastercard cardholders : XXXX in the U.S. However, I was advised that they are unable to assist with the redemption code over the phone.
Can someone please help? Thank you.
|
| 01/06/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Charged too much interest
|
|
Web |
|
|
My husband and I received a Giftcards.com gift card for {$150.00} as a wedding gift in XXXX of XXXX. It was meant to be used on a trip to a specific place, so we waited to use it until traveling there this XXXX. As the card doesn't officially expire until XXXX, we assumed we would be able to use our gift card now. The {$4.00} per month fees on the card are so usurious, however, that the balance on the card had been whittled down to zero before we even activated the card. The fees on the card amount to an interest rate of 40 % per year ( $ 4.95/month on a card value of {$150.00} ).
|
| 08/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
My complaint is against Blackhawk, which runs the reloadit.com site. Blackhawk blocked my access to my " Reloadit Safe, '' which had {$1000.00} in it when they locked me out of it in late 2015. I have contacted Blackhawk through their XXXX number at least 6 different times, and each time they claim I will have my money within 3-5 business days and provide a " case number '' that begins XXXX with 7 digits after. Last 2 I have ( beginning with today 's ) are XXXX and XXXX.
My account number for the reloadit.com site is same as my email. XXXX I need my {$1000.00} back immediately.
|
| 06/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My sister in Iowa purchased a reload it money pack in the amount of {$150.00} to be transferred to my XXXX card. Reloadit.com requires customers to establish what they call a " safe '' for fast secure money transfers. It has now been 48 hrs and I have yet to receive access to my funds. I have rudely been advised by reloadit.com 's customer service that they are experiencing technical difficulties with no ETA of when it will be resolved. This was an emergent situation and my family has had to suffer without food and now possibly electricity because of not receiving timely funding.
|
| 04/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/2020, I complainted to Blackhawk Network about a {$100.00} Matercard prepaid card that could not be used in-store or on-line. Blackhawk 's representative agreed to replace the card by mailing me a new {$100.00} card within 10 business days.
on XX/XX/2020, after waiting for the replacment card for more than a month, I contacted Blackhawk again, and again was told that another replacement card would be mailed to me within 10 business days.
Until now ( XX/XX/2020 ), after more than 3 weeks from the 2nd request, I still have not received replacement card from Blackhawk.
|
| 04/14/2015 |
No |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I have purchased {$3000.00} in reload packs from the company, XXXX, a subsidiary of XXXX Holdings.
I have been only able to load {$1500.00} and this only after hundreds of attempts to use the online service. XXXX of attempts result in the same error message, 'We are experiencing technical difficulties '.
I have made multiple calls to their customer service department and was told, after HOURS on hold, that a customer service supervisor would get back to me. That never happened.
I need the money I have paid to use this companies service for a medical emergency. Please help.
|
| 06/28/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
I tried logging into my Reloadit Safe account last night and was not able to gain access so I could unload a card I purchased earlier.
Now after 24 hours of trying still no access to my account. Reloadit Safe says they sent a email to verify my device but the email never arrived. Made several additional attempts but still no email.Very poor service. This has happened on several occasions in the past by usually resolves in a few hours but not this time. Attempt after attempt just fails.
Very dissatisfied with the lack of response and ability to contact Reloadit services.
|
| 11/10/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I received a {$100.00} rebate card for a purchase made in XX/XX/XXXX from XXXX. Card is issued by XXXX. The card has an expiration of XX/XX/XXXX. I called the bank on XXXX to get a new card issued, however they proceeded to tell me that the balance is forfeited because the card was not used. I don't think it is legal for them to do that - I read on the CFPB that gift cards are good for 5 years.
I opened a claim to have the balance reinstated and a new card mailed out. The representative told me someone would get back to me within a day or two and that was 9 days ago.
|
| 08/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I was issued a Prepaid Mastercard Virtual Debit Card with a high balance but given a short expiration date within which to use it of approximately 6 months. I did not use the entire amount before expiration but can not figure out how to obtain a replacement card for the remaining balance of several XXXX dollars. I can not even figure out how to speak with a Customer Service Representative, since when I call the number of the back of the card XXXX I get put into an endless loop of IVR selections. The company is " MyPrepaidCenter '' through BlackHawk Network & XXXX.
|
| 10/21/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Advertising, marketing or disclosures
|
|
Web |
|
|
My prepaid Visa card ( issued by Blackhawk Network ) has a misleading " Funds Do Not Expire '' statement on the front of the pre-paid credit card.
There is a " Valid Thru '' date that denotes when the card, in fact, deactivates. Once a card deactivates, the funds are not " gone '', but instead require egregious reactivation fees ( {$15.00} fee for a {$25.00} gift card ).
The problem is that this is misleading consumers when Blackhawk Network says " Funds do not expire ''. It conflicting, confusing, and dangerous for consumers who depend on these prepaid cards.
|
| 04/10/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
I purchased a {$200.00} " XXXX '' card ( XXXX XXXX XXXX XXXX intended to re-up a XXXX card at my local XXXX.
There was a computer error when I ( or anyone ) tries to create a safe and transfer the money to your desired card on the " XXXX '' site.
Some internet research showed this was no error. This was a way to steal, or hold for the longest period of time possible.
Please help. I need my {$200.00}, not after waiting a month for a check.
Why is XXXX allowed to sell these cards when they are all fraudulent?
Thank you in advance for any assistance.
/XXXX/
|
| 06/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
Older American |
|
XXXX XXXX card came with only a month left on the card. Was expecting a new card to come. Called and they said it would be three weeks. At four weeks called and they said it would take another three weeks. at four weeks I called and asked to have a tracking number and paid {$20.00} for expedited service that included a tracking number to be emailed to me. Three days later and they say it's been mailed, but couldn't give me a tracking number. I have case numbers and names, but they don't seem to care. Starting to look like a scam.
XXXX XXXX XXXX is the site.
|
| 04/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I bought a prepaid card for my daughter in law. I have the receipt and provided it. The company assured us theyd send a new card and they have not. The card has a huge barcode over the back of it so you cant even read who to contact. I finally got ahold of the company and you have to jump through hoops ( what is 9+5 ) to even connect to customer service. I have been on hold for 20 minutes and no one has answered. The card is locked so I cant confirm it online. The website says the closed shop and asked you to contact XXXX XXXX instead. It is listed as XXXX.
|
| 09/10/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I had a T-Mobile Prepaid Debit Card and was using it fine for almost a year. They summarily closed it about six weeks ago ( XXXX XXXX ) and accused me of not using it properly? I was very upset. I have a great deal of money in it and even though I submitted all the documents they requested for a refund, I still have yet to receive it, let alone any response from them. I 'm very worried and concerned about my money. Which, it should be noted, is diminishing since they are charging a " monthly maintenance fee '' despite the fact that it 's a closed account!?!
|
| 11/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Card provider : https : //myprepaidcenter.com card type : XXXX card status : expired Balance : available customer service : XXXX Website FAQ Says : https : //myprepaidcenter.com/faq : Does the Card expire?
Yes, the card will expire after XXXX EST on the last day of the month of the valid thru date found on the Card Details page. However, if funds remain on the card after the valid thru date, you may request a replacement card at no charge by calling Customer Service.
Issue : NO Option for replacement card in automated support nor live operator support.
|
| 12/11/2020 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Bought A Visa Gift Card for {$500.00} on XX/XX/XXXX and another for {$500.00} pm XX/XX/XXXX. I use them as budgeting tools. Registered them to myself and set a pin. Tried using it in retail stores or online and was unable to through neither credit nor debit. Contacted the Company on XX/XX/XXXX. Their call center is in some 3rd world country. I requested replacement gift cards. I was told they would arrive within 7-10 days. It has been over 2 weeks and I have not received the cards nor a tracking number indicating when my cards will get here.
Case # XXXX
|
| 10/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
Older American |
|
I have purchased 5 Visa giftcards at XXXX store on XX/XX/2021 and I lost one of the Visa giftcards. I immediately contacted Visa giftcard support and was advised to contact Blackhawk Network support via email and send them the receipt from XXXX. I sent the email with the receipt via email on XX/XX/2021 and was supposed to receive a response within 1 business day. 2 days later I sent a reminder to respond but the company ignored both of my emails. This is a time sensitive manner, a giftcard is like cash. Obviously the company wants to keep the money.
|
| 07/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I have a reloadable Visa Debit Card.
It was cancelled by Credit Card Company for supposed fraud.
They then tried to charge me a {$6.00} fee for a replacement card when I did not ask for the card to be cancelled!
They also tell me a new card will take 7-10days to arrive when I again did not ask for my card to be cancelled!
This is not the first time I have had issues with this card and this bank and I feel their procedures are unethical.
Please look into it.
Card is issued by XXXX, XXXX. but disputes and such are handled by BlackHawk Networks.
|
| 08/16/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Through a XXXX XXXX rebate program in XXXX, I was mailed a {$100.00} visa prepaid card. The card was issued by XXXX and the account info was managed by XXXX. The card was issued with only a 6 month expiration window and has subsequently expired at the end of XX/XX/2018. I never used the card so the entire {$100.00} balance should still be on it, but was told the card could not be reissued and that all of the funds were forfeited. Given the funds were never used and the expiration window was so short, I am hoping to somehow get the funds reissued.
|
| 04/22/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I bought a prepaid credit card at XXXX owned by Blackhawk Network Email : XXXX Fax : ( XXXX ) XXXX Phone : XXXX before i even tried ot use it i had a fradulent charge for the entire {$400.00} I callled them IMMEDIATELY - they still have not given me my money back or reolved the issue I was on vacation & counted on that money to use on this trip now I am very very tight on money. This needs to be resolved today. I am out of pocket due to the fact the company was careless in thier security measures. Please help me resolve Thank you XXXX XXXX
|
| 10/30/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
XXXX refunded a transaction for {$68.00} back to my GoWallet VISA. The money has not shown up in my GoWallet balance. When I called GoWallet they said that they do not have my refund and XXXX was lying. They said I had to start a recovery process with GoWallet that would take 90 days to process. When I asked to start that process to recover my missing refund they said they could not because the support people do n't have time. This seems to be a scam service that is hoping I will give up. Please help me. I can not afford to loose my money.
|
| 05/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Tried to register the card on their horrible website, and other than the useless waste of time XXXX, nothing else works there. I entered the correct info three different times on two different browsers and I got an error. I tried calling their worthless customer service line and all it does it put you in a loop asking you to enter the card info. I did that 3 times and there is no way to get to a human. Without peer, this company provides the WORST customer service on the planet. THREE XXXX PICTURES I HAVE TO WASTE MY TIME IDENTIFYING!!!!
|
| 12/06/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I tried to use the gift card for an online purchase but it was declined. I contacted the gift card issuer and they said that I needed to register the card online to use it for an online purchase which is not stated in their card member agreement as they stated. They then told me that it would be 10 days before the funds will be returned to the card and claim that was also on the card member agreement which it was not. The money is still not returned to the card after 10 days.
Blackhawk Network XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX
|
| 07/07/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I have two prepaid ( general purpose ) visa cards. On the card it says " FUNDS DO NOT EXPIRE ''. However, the two cards do have expiration dates which have passed.
I logged onto their website and tried accessing the remaining balance. The balance shows that I have funds on both cards but that since the card is expired I can not use it.
I tried calling the customer care but it is an automated system that does not offer any resolution and no other mode of contact. There is no way to use my funds and no way to contact the card company.
|
| 08/20/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I got the XXXX corporate rewards ( XXXX points = {$250.00} ) card and I lost it in XXXX 2017. I called XXXX then to send me a replacement card immediately in XXXX 2017. I never received the replacement card and i forgot to follow-up on this request. I called the same number today and they are telling me that card expired in XXXX 2017 and there is XXXX balance on it. This is unfair because they did n't send me the replacement card and now it expired. Did they wait for the card to expire so that i dont get any money back? It is {$250.00}!
|
| 05/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
MyPrepaidCenter.com card states that funds do not expire, but the valid thru date has expired. The companys phone number and website do not give option for replacing the card or closing the account and receiving balance through the mail. There is no option to speak to someone directly. I have tried to use the card for online purchases previously and it was denied. This company ( I have a current balance of {$180.00}. This card originally was a {$200.00} card, so I have somehow been losing money without being able to access the balance.
|
| 02/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American, Servicemember |
|
I received a prepaid Mastercard a few months ago for a {$50.00} rebate from XXXX XXXX XXXX. The actual card is from Blackhawk Network-MyPrepaidCenter.com The card has an expiration about 2 weeks ago showing XX/XX/20 on the card. There is no way to reach anyone in customer service and there is no phone number. All I want is a refund of my {$50.00} without paying a fee. This company has a reputation of doing this to many people. It is not their money. It is mine. All one needs to do to verify this is to read the reviews for this company.
|
| 09/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Wireless provider XXXX, a subsidiary of XXXX XXXX, issued a pre-paid debit card of {$200.00} for signing up and transferring my cellphone service to their network. Some where in their fine prints, there is a clause that a debit card funds will expire on the expiration date issued by their rebate processing company BlackHawk and that these funds will be forfeited if not used by the expiration date. I had my card expired last month and lost all of the {$200.00} on the debit card, that had only 6 months of validity on it which I missed.
|
| 12/23/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Purchased a XXXX pack with {$500.00} loaded onto it. Tried to add it, online, to my XXXX safe. At login, site says my account is blocked. Called customer service. I followed the steps recommended. Waited twelve hours. tried again. Called customer service again. Told me there were no problems with my account. I could escalate and wait for a response in 3-5 days. Asked for my money back. Gave me a case number but would n't send email confirmation. Said refund would take 30 business days! Spoke with XXXX on XX/XX/XXXX at XXXX XXXX cst.
|
| 04/06/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Web |
|
|
XXXX has frozen my safe with {$100.00} in it and is not allowing me to access my funds. I have been trying for 2 months to access my funds, but the account has been frozen. I have been trying to contact customer service, but have been unable to reach them. They are holding my {$100.00}, and I want to either load my card or have them mail it to me.
My username on their site to access my safe is XXXXXXXXXXXX 'm attaching a picuture of what happens when I try to log in. There is {$100.00} in the safe that is mine and they are holding.
|
| 02/10/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I purchased a XXXX XXXX Card in the amount of {$200.00} on XX/XX/XXXX I registered the aforementioned prepaid card in my name on XX/XX/XXXX by calling the number provided on the card I was informed by a customer service representative that the card was inactivated due to prior transactions attempted before the card was activated. These transactions were not authorized by the cardholder.
The customer service representative refused to issue a new card number without a fee, despite the card number being compromised before purchase.
|
| 01/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received this prepaid Mastercard as a gift in approximately XXXX and never opened it. I opened it on XX/XX/XXXX and though it has an expiration date of XX/XX/XXXX on the outside cover and the card, the card had a XXXX balance.
I called the number listed on the card, XXXX, and I was told that the card had a XXXX balance. They referred me to another number XXXX and they told me that they have nothing to do with the account.
All I know this was a sealed gift card that I opened today and the balance was apparently charged off.
|
| 01/07/2017 |
Yes |
- Prepaid card
- Mobile wallet
|
- Overdraft, savings or rewards features
|
|
Web |
|
|
I added {$200.00} to a Reloadit card and i never was able to get my money they told me the website was having trouble. The customer service WAS TERRIBLE i just took XXXX bucks of my hard earned money and put it on this card and POOF it was gone into XXXX KNOWS WHOS POCKET. I called over 5 times and it was the same thing we can not help you keep trying to create a safe on our site to put your money into and i kept getting the same error and when i would call them i would get the same run around. I just feel so taken advantage of
|
| 05/04/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
The company stopped the program in summer of 2016. I had a balance of {$2000.00} loaded on my account. The company was supposed to send a check with the full balance to my address on file. I have not received the refund for the owned balance. After making multiple phone calls, representatives forward my inquiry to the bank and ask me to wait 4-6 weeks for check to arrive. I have waited for over a year to receive money owned to me. My next step would be small claims court and I will demand interest and legal fees compensation.
|
| 01/04/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
First off, I want to say that every experience I have had with Blackhawk Network products has been a disaster and wo n't ever purchase another of their gift cards/prepaid cards etc.
I purchased multiple Reloadit packs and placed the into the Reloadit safe as required by their company. From the safe the money can be transferred onto a debit card.
They disabled my safe with money inside and then re-enabled it, wiping my entire transaction history and my funds inside. {$420.00} and all records of past transactions were gone.
|
| 01/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
On XX/XX/XXXX I filed a dispute for XXXX. On XX/XX/XXXX I was credited XXXX by an suprivsor named XXXX. Today I called to get my card unlocked for use. They had removed my XXXX on my card. I asked the supervisor XXXX on why my account did not have XXXX like it was the past 7 days. He told me he did not know. So where did my money go? The money they credited my account should have never went anywhere. I now have no money and I need an explanation on where my money that was credited to my account since I was unable to use it.
|
| 11/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I registered my gift card of {$200.00} at XXXX and it was a fake site without my knowledge on XX/XX/2022. I then went to XXXX and was able to register my card. On XX/XX/2022 the {$200.00} was taken by that company with fake website. XXXX in XXXX XXXX, NY. I have a screen shot of their information. I called the number on the back of the card which lead me to a representative that took my name, address and email and said I would have to wait XXXX days. I believe that was fake too? Im never registering a gift card again.
|
| 02/28/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
I tried to use a Visa Debit prepaid card with the four digit number and it did not work. I also called the company using the " XXXX '' # on the back, the person who answered asked for a 16 digit # on the back of the card. I gave him the # he asked for the value of the card, I gave him that information. He said to use the last 4 digits on the front of the card as the pin #. Once again it did not work. I used a different " reliable '' previously used debit card returned back some of the goods and paid the bill and left.
|
| 01/23/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I purchased ( 4 ) {$500.00} Visa Gift cards from XXXX on XX/XX/XXXX. I have not received the cards as of today, XX/XX/XXXX. I opened an investigation with XXXX/Blackhawk Network and was informed that the cards were registered in someone else 's name and were completely used.
I received letters in the mail stating that Blackhawk did not find the transactions to be fraudulent and are denying my claim.
I 've neither received the gift cards I ordered nearly 2 months ago nor have I received a refund to my credit card.
|
| 06/09/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received a {$10.00} virtual visa gift card after I filed a survey about XXXX products. Upon activating that card I was unable to use it because it was constantly declined. I called to its customer service at XXXX, and my waiting time was constantly changing every time I was next on the que, so after several hours of waiting I was still unable to talk to the customer service. I also wrote a complaint to XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, TX XXXX and nobody responded. That prepaid visa card is a total fraud.
|
| 10/24/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Was issued a Visa Prepaid Card. Original Balance {$100.00}. There is currently a remaining balance of {$31.00} on the card.
The card says in large bold letters " FUNDS DO NOT EXPIRE. '' Reasonably, a consumer would expect that the funds don't expire. In fact this is not the case. When I called to request a replacement card ( since my debit card is past the expiration date ) they told me the funds are forfeit and not to even bother trying to talk to a support representative as they would not be able to help me.
|
| 04/29/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
I paid a merchant for an item I never received. The online merchant was XXXX / XXXX aka XXXX. I had to dispute this transaction with the company that handles the XXXX gift card, Blackhawk Networks. I have faxed them twice and called them 3-4 times and they have not yet assisted me. It has been 90 days since their letter and they have not yet resolved my dispute and can not even tell me if they received the documentation that I sent to them. All of this info will be included in the attachment that I am uploading.
|
| 08/21/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XXXX XXXX on XX/XX/2023 gifted me XXXX dollars in visa prepaid cards through my pre paid center which is also managed by XXXX XXXX XXXX XXXX.
I have tried to make online purchases and my account keeps getting blocked. They refuse to give me another account with the money owned and solve the problem. I cant access the money in the account I have sent several emails with no resolution.
I have call the number XXXX XXXX XXXX, the refuse to give access to the money i have left or give any resolution to my problem.
|
| 03/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
My employer sent me a gift amount approximately XXXX. in a visa debit card. I activated the card last week went to use it believe XX/XX/XXXX told it was emptied. Upon further investigation told multiple purchases made at XXXX by a person last name XXXX lives in NJ. I have filed a report with my prepaid center visa debit card. I have no idea how this could have happened but left feeling vulnerable. I believe I tried using the card at a XXXX XXXX before realizing the card is good for certain stores chains. Thanks
|
| 09/24/2020 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I purchased a XXXX XXXX gift card for {$25.00} at XXXX 's XXXX XXXX on XXXX and XXXX in XXXX, New Mexico on XX/XX/2020 at almost XXXX XXXX. I tried to used the card at a XXXX XXXX and was told the PIN was invalid. I just paid for my dinner with my debit card. I have contacted XXXX XXXX five times and they say they don't refund gift cards from grocery stores. I returned to the grocery store and XXXX at customer service told me that gift cards are non-refundable. I feel as though {$25.00} was stolen from me.
|
| 09/27/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
i activated and created an account on the website XXXX which is own by blackhawk center and i am unable to log in to the account. when i try to reset the password i get this message " Oops. We're unable to process your request at this time. Please try again later. '' i have called the number provided on the website and i am told that i would receive a email with a link to reset the password but the email is never send. i have money on this card that i am unable to use because i can not access my account.
|
| 06/30/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Web |
|
|
I purchased XXXX reloadit packs, now I am unable to access the money on either card. The customer service of both reloadit and blackhawk are not providing any resolution.
Reloadit is telling me to go buy a PAyPower card and then they can transfer it. The problem is I have to pay another set up fee, maintenance fee, and transfer fee if I do that.
Both customer service are telling me they can escalate the issue which will take 1-3 business days to get a response. I feel like I am being taken advantage of.
|
| 06/16/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My account got locked because the company changed the policy and started locking accounts automatically for any transaction over a {$1000.00}. I have not been able to use the account for months. I requested the account to be closed and the funds to be returned to me. After submitting all the requested documents, the company representative gave me 30 day deadline before the check would be issued. It has been over 2 months since and the account remains open and the crooks continue charging me monthly fees.
|
| 11/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
|
|
I was supposed to receive a refund in the amount of {$570.00} on my gift card and they blocked my card. I am supposed to send proof of purchase so they can unblock the card. I made many tries to contact amd they are rude, some do not help. They said they would send me a email so i can submit the purchase so they can release the money. They never sent me anything. I spoke with the cardholder bank, XXXX XXXX XXXX XXXX and they do not bother to help fast. My card is about to expire and they are not helping
|
| 08/25/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I contacted the Blackhawk Network company regarding a {$200.00} Visa gift card that I purchased.
The company an be contacted at XXXX XXXX XXXX, XXXX XXXX, XXXX NV XXXX.
I attempted to use the card and was told that it had been drained, and has no value.
The card was purchased thru the mail, and and has not left my home or possession. I assume that the card information was as a result on a fraud on the Blackhawk Network.
I informed the company of this and they have not responded, after 1 month.
|
| 03/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
XXXX XXXX XXXX XXXX myprepaidcenter.com states that once activated " it can be used EVERYWHERE VISA is accepted. '' Come to find out this is not true. The statement made on their website is false!
I tried to use it to pay for my hotel room they would not accept it even though they accept Visa in the same thing with our breakfast.
I would simply ask that this agency require this site to change their literature to accepted " MOST '' places visas accepted.
Or for XXXX to reimburse in cash or debit
|
| 01/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/2020, I purchased 6 Reloadit cards and put {$500.00} on each card for a total of {$3000.00}. I created a Reloadit " safe '' and used a compatible pre-paid card, XXXX, to load money from the Reloadit " safe '' on the card.
I have been unable to load money onto the card and I keep receiving errors that say they are experiencing technical difficulties. I have contacted them every day since to rectify the situation and they have not responded.
I would like a full refund of my {$3000.00}.
|
| 07/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Received email to access XXXX XXXX XXXXXXXX XXXX on XX/XX/23 from Myprepaidcenter.com. Retrieved card and activated on XX/XX/23. Terms and conditions state that an inactivity fee of {$5.00} will be charged after XXXX months of inactivity. An inactivity fee was charged on XX/XX/23, which is a little over XXXX month. Called Customer Service number XXXX and there is no option to speak to a human or any way to get this corrected. NOTE : This card was sent to me in settlement of the XXXX data breach.
|
| 12/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I do get daily balance updates for XXXX of my achievers prepaid visa cards by Blackhawk Network. I know how much is in there. However, while using in stores where visa is accepted, it kept declining. I tried calling yoir customer service XXXX, it will click off at any time and disconnect. It is very poor customer service thay is provided. Your info also said that if having issue while at cashier, have them call the number. How will that work when I can't even reach anyone as it will disconnect??
|
| 09/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received a {$15.00} prepaid debit card from a rewards company. I had about 8 months before the card expired from when I originally got the card ( summer 2020 ). Today, the card is expired and I called to get a new card with my original {$15.00}. I called the company and they said this was not possible. I told them this is required by law, and they ignored that statement. I was told to use XXXX to activate my card. The company is clearly trying to take as much money as possible from consumers.
|
| 12/09/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
There is a small amount of money left on the card. The card will not let me spend that money. The prepaid card company ( myprepaidcenter.com ) will not even discuss the situation with me. They claim that there is some discrepancy with my address. I have the original paperwork where the card was mailed to me with my address on it. Providing this information exactly as written from that mailer is not working.
I spoke with XXXX ( XXXX XXXX ) about this for nearly 45 minutes and got nowhere.
|
| 09/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have a paypower prepaid card. I loaded more than {$3000.00} on the card. Now they hold my money and I can not use my card. I emailed the customer service and was told that they can not locate my account.
I called the company and was informed someone will contact me.
I never heard back from them.
However, they kept charging my account after cancellation ( whatever you name it ). The latest Maintenance Fee was charged on XXXX/XXXX/2015.
This company is just a scam.
Please help.
|
| 01/20/2022 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I filed a dispute claim about unauthorized transactions with Blackhawk Network, the company shows on the back of my prepaid debit card. I had provided all the supporting documents to the company, but the company denied the dispute and refused to provide any explanation.
The unauthorized transactions was the follow contains : Amount/ Date : {$490.00} / XXXX ATM withdraw {$4500.00} / XXXX in-store purchase $ XXXX XXXX in-store purchase $ XXXX XXXX ATM withdraw Toyal Amount : {$10000.00}
|
| 02/02/2018 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I bought a gift card from XXXX for XXXX $ and it had XXXX balance when I went to use it. It was very embarrassing. Usually you should be able to just cancel and get a refund but I have sent multiple emails and the phone number no one answers to. My email registered to the account is XXXX. I know its very little but I think they should be held accountable for their mishap. A response would have been suffice but its just bad customer care to ignore all my emails. Thank you for your time.
|
| 01/17/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I received a {$50.00} and {$25.00} prepaid visa card for attending a timeshare presentation in XX/XX/XXXX. I went to used the card and I noticed they expired XX/XX/XXXX. I called the telephone number on XX/XX/XXXX to report that these cards were never activated or registered. The representative XXXX stated the balance was forfeited because it was not used by the expiration date. The card account information is MyPrepaidCenter.com XXXX, the company that manages the card is Blackhawk.
|
| 12/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I received a general Prepaid Mastercard from XXXX ( XXXX XXXX XXXX XXXX ) last year at this time. Given the current conditions with Covid, I was unable to completely spend the balance on the card prior to the expiry date. I reached out MyPrePaidCenter.com to request a reissue of the card with the remaining balance but they refused. After reviewing the information provided on your bureau 's website, I should be entitled to a reissued card with the remaining balance on it. Thank you.
|
| 12/18/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I purchased and placed {$100.00} onto a " Reloadit '' card. In going to access my already established 'safe ' account, the site states that it can not connect to the service at this time. ( www.reloadit.com ) I have been trying this since XXXX. I also tried to call the number listed and get nothing but 'dead air ' ... no ringing, no anything. ( XXXX ) I am needing to transfer this cash to a pre-paid debt card to do as I need ... like buy xmas presents! ( and bills, XXXX, etc ... )
|
| 08/02/2023 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Several years ago, I purchased a {$200.00} XXXX gift card at a XXXX XXXX XXXX XXXXXXXX store. Today I checked the balance over the phone, and was told by a representative from XXXX that the card had not been activated. He also suggested that I should go back to the store for help. But the store is out of business. For their part, XXXX claims that there is nothing they can do. Since XXXX is the vendor of the card, I think, they bear responsibility for getting this issue resolved.
|
| 10/21/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
XXXX XXXX Offered us a {$100.00} XXXX card if we switched our cable and internet from XXXX XXXX to them. We changed and they sent us a card, but it had zero dollars on it. When we called XXXX XXXX they said we had to call a third party vendor for the card, Blackhawk XXXX. Blackhawk XXXX said the card was used for fraudelant charges XXXX and the card had never been activated. They told us to send in a dispute form, we did, and they sent us another zero balance Pre-Paid card.
|
| 04/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
On XXXX of XXXX I filed a dispute for a charge for a service I never received /item never received and submitted all required documents in timely matter when requested and investigation has taken over 6 months which breaks the prepaid card rule and i was never updated every time I called and was told I would have a resolution by the end of day each time I called and no one contacted me and they said I didnt need to do anything else. This is predatory abuse of consumer.
|
| 08/29/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I noticed a mysterious charge for a couple hundred dollars to my prepaid card. I called them up ( Blackhawk network ) and started a dispute. They told me to email in the required info. I did so, but they closed the dispute claiming I had never sent the info in. They said I could send it in to get the case reopened, so I sent them the same email again. They did nothing, and I called again and they claimed the previous rep had lied to me and refused to resolve this fraud.
|
| 06/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
The card proccesser is Blackhawk Netork, which I dont think is even a real company You can NOT call the number on the back of your card issued by XXXX When you try to report anything, the automatic computer asks the card info then your zip code You dont have my zip code, it hangs up on you No way to transfer I think your card is a SCAM, I have a {$400.00} gift card, I have a Fraudulent charge For {$120.00} from XXXX XXXX not my charge and you Offer no help at all XXXX
|
| 03/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
A vehicle was advertised on XXXX, supposedly by a XXXX XXXX XXXX, XXXX. The purchase was to be made following receipt of an " XXXX '' invoice and deposit of cash into a REloadit Safe account. The vehicle would then be shipped by the " XXXX XXXX '' at XXXX XXXX MD. There was supposedly a seven day trial period upon arrival of the vehicle. Communications between the potential buyer and the impostor were by internet text and email. Research indicated a cyber crime scan.
|
| 09/26/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXXXXXX has tried to refund my return and this company says nothing about having to call them for a simple return of items bought with the card. Any other prepaid is not like this hassle sending what the person that helped you looked like there name and hair color. Those may have not been the exact wording but I felt like the police were checking me for credit card fraud. This is a on going problem with this company and XXXX shows that clearly.
|
| 04/04/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My Tmobile Visa account was closed due to an " internal risk issue '' with {$3000.00} in the account. I 've called multiple time with the first XXXX people telling me the money is simply gone. The third time I called, I was told to send in a picture of my ID next to my face ( a ridiculous request ) as well as receipts from my last transaction ( over a week ago and those receipts are long gone in the trash ) They said there is not other way to get my money back.
|
| 03/02/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
in a previous CFPB case, XXXX Blackhawk said I activated this card and agreed to the terms and conditions of the card. I never did. please provide proof I agreed to the terms because I never did.
There is evidence on various forums such as XXXX that XXXX is blocking debit transactions at merchants that code as grocery in an effort to block manufacturing spending which is completely legal I wish to have a check for the balance. XXXX is playing dirty here
|
| 07/17/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/2022, I purchased a Visa gift card at XXXX grocery store. I received confirmation of the authorization that the card had been activated. I tried to use the Visa gift card to purchase groceries and the card was declined. I called Visa gift card they said no money was on the card. I called XXXX gift card services they confirmed money was put on the card. I called Visa gift card services again and the customer service representative hung up on me.
|
| 03/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/19, I listed an XXXX XXXX gift card - worth {$100.00} - for resale on the site XXXX, for a price of {$82.00}. This gift card was sold on the XX/XX/XXXX, and I received an email from XXXX on the XX/XX/XXXX with the information that my check for {$82.00} had been sent. I never received a check from XXXX, and multiple requests for information and assistance concerning my situation have been ignored up to and including the present date of XX/XX/19
|
| 09/10/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I received a gift card as a bonus from work in XXXX XXXX with XXXX $ on it. It expired on XXXX XXXX. The company XXXX with phone number ( XXXX ) XXXX XXXX says they will not replace the new card based on their terms and conditions. On the CFPD website it says they should be able to replace the card : XXXX : XXXX What can I do about this how can I get this money back?
-XXXX Also , I am very happy that a resource like website exists for people like me.
|
| 06/26/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I got a {$300.00} prepaid XXXX at a XXXX conference last year. I used it once and I noticed today that the expiration date is XXXX. So according to your web site, https : //www.consumerfinance.gov/ask-cfpb/if-my-prepaid-card-expires-do-i-lose-my-money-en-423/ I should be able to get a new card to use the rest of the balance.
I called the 800 number on back of the card and they told me that was not possible. That it was expired and could not be renewed.
|
| 08/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
An online purchase was returned in store and the clerk credited it to the prepaid card from Blackhawk Network ( BHN ). They blocked the card until they received verification of purchase and return. This information was sent over two weeks ago, and they have still not unblocked the card. I have called at least five times and keep getting different excuses ( e.g. we can not open the document ). They have over {$600.00} of my money that I can not access.
|
| 10/19/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I have XXXX separate {$250.00} Visa prepaid cards through giftcards.com. I had forgotten about them, and when I logged in was disappointed to see I had lost value due to dormancy fees. This was unfortunate, but upon closer inspection I noticed XXXX separate dormancy fees of {$4.00} were charged within XXXX weeks ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) on each of the XXXX cards. I asked for an explanation and received no reply.
|
| 10/23/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
Older American |
|
I was sent a prepaid card unsolicited that supposedly contained a rebate for a purchase I made. I did make the purchase but did n't request the card. The fees and challenges of using the card made impossible to apply its balance to purchases. I have since received a second card unsolicited, which I am refusing. The card comes from Blackhawk Network, associated with XXXX XXXX XXXX XXXX, SD. The rebate was for XXXX products manufactured by XXXX XXXX.
|
| 12/04/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
I have a non-reloadable VISA debit card with {$150.00} in it. I have been trying to use the card for months, but for some reason, online merchants would not accept it. I tried to use it in a grocery store today XX/XX/19, but it would not go through and claimed that it has expired. I called the company, OmniCard.com at XXXX, for help, but they just told me my {$150.00} is gone! Please help. It's quite a lot of money to just forget about. Thank you.
|
| 07/02/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Dear CFPB I hope you can help this company is stealing funds off of customers Gift Cards -they have paid money to use the names of Visa and Master Card and then they steal the money off of your cards. When You email them -say they -Black-hawk does not understand you, and then they close that email- I have to get my {$240.00} back first and then let the public what Black Hawk is doing. This is urgent and Black hawk plays games when to contact them.
|
| 02/04/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
On XX/XX/19, I submitted two gift cards sales to XXXX, which advertises that payments are turned around in 1-3 business days. It's now been close to a month and all effort to reach said company have been fruitless. The amount of each transaction is {$15.00} and {$38.00}. I have called numerous times, left voicemails that go unreturned, and sent emails that are never answered. For business practices like these, they deserve to go out of business.
|
| 01/11/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I purchased a visa gift card on XX/XX/2020. I found a fraud transaction that took away all of the balance ( {$500.00} ) and contacted the gift card bank right away. I email them ALL the required materials on XX/XX/2020 but after 20 days I only received a reply that they didn't receive all the materials .... I don't understand why all the files were included in the email but they said they didn't receive them. What kind of efficiency is this?
|
| 07/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
{$50.00} VISA gift card given XX/XX/23. Attempted purchase with card on XX/XX/23, card was declined. After difficult time verifying balance and transactions discovered that 4 unauthorized transactions were done on the card by unknown merchant on XX/XX/23. Files dispute per process they stated that because purchases occured over 60 days before notice they would not resolve. They also did not report who the merchant was that charged the card.
|
| 01/06/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I received a {$100.00} prepaid giftcard that was stolen and {$93.00} of it was spent. I opened up a dispute to try and get the money back on my card and waited 90+ days. I called several times and was told that the funds were cleared in my favor and would be back on my card this past week. I looked at my account and there was nothing there. I called and got the same canned response saying it might take 45-60 days when it's been over 90.
|
| 02/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Issued a rebate from mass save through " XXXX '' for {$40.00}, could not activate it on their website, their phone line actively ignores touch tone inputs. The website has some kind of broken XXXX policy but I'm not going to diagnose it for free. Card was mailed to me around XX/XX/XXXX. It says it'll expire by XX/XX/21 but the website kept rejecting that expiration. I think the electrical companies that back XXXX XXXX got scammed.
|
| 07/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I purchased a pre-paid Visa card in approximately XX/XX/XXXX. I tried to use the card in XX/XX/XXXX. When the card did not work, I contacted Gift Card Mall, the issuer of the card. Gift Card Mall opened a case which determined the card was used in XX/XX/XXXX, more than two years before I opened the card. Given the time that has elapsed since the card was used, Gift Card Mall is unwilling to resolve the fraudulent use of the card.
|
| 05/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
Used XXXX to load money on my prepaid PayPower XXXX card but it was not added to my account. Have a confirmation receipt from XXXX, have the actual hard copy of the receipt that I have emailed XXXX times to the company and called close to a dozen times, spoke with several supervisors but yet over and over again they pass the buck and can not offer a resolution. It has been almost a month and still they have not credited my money.
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I sent the gift card to someone and they can't be able to redeem it.
I emailed XXXX, the credit card and the Giftcards.com They won't help me with my situation. In attachment document... I have proof that there is no XXXX XXXX gift card.
on XXXX XXXX account.
Then Giftcards.com response was send her a card so she can redeem it.
I told them that we aren't going to redeem it, we want our money back.
They won't refund.
|
| 09/07/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
My card was used unauthorized in total of XXXX. Its been two weeks now and i have gotten no where with this company. Customer service hangs up on me. I am told nothing of when I will receive my money. There is no way to escalate the matter. I am from XXXX my card was used in XXXX. No help has given to me in the matter at all. I have children and bills. This company is rude and i believe they are trying to keep my money.
|
| 09/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Prepaid card was purchased on XX/XX/21 and was not used. Funds were kept by bank at expiration of the card. My card has expired but the funds have not and should be returned.
Transaction details below from OmniCard : DATE MERCHANT TYPE STATUS AMOUNT BALANCE XXXX XXXX N/A Sweep Funds ( Breakage ) - Expired Card/Closed Account Posted $ XXXX {$0.00} XXXX XXXX XXXX XXXX Value Load -- Activation Posted {$50.00} {$50.00}
|
| 02/15/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
XXXX XXXX stated that Giftcards.com DBA Blackhawk Network cancelled the order twice, while the phone prompt system incorrectly stated that the orders was processed. Initial order was duplicated after transaction was unsuccessful. Information was hidden from account. Transaction history for past orders was removed from display. Same issue occurred previously two to three years ago, while other orders were successful.
|
| 08/31/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
{$230.00} was skimmed off my Visa Gift Card by XXXX XXXX. I called Visa ( XXXX ) and reported it. They directed me to a company Blackhawk Network to resolve it. I called the company three times regarding the theft ; it seemed to be a call center in XXXX. They notified me on XX/XX/XXXX that my case was resolved and that I would get the money refunded on a new card. As of XX/XX/XXXX, I have not received the card.
|
| 05/27/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
I was issued a prepaid mastercard card, but it did not work at many vendors, and when I tried to successfully use it, the card expired and there was no way to receive the remaining balance. This is like receiving a coupon that expires, not cash. My understanding is that it was illegal to make fund inaccessible from a prepaid credit card. Blackhawk Network will not return the money. I would consider this a scam.
|
| 08/01/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I have a XXXX XXXX {$50.00} Prepaid Visa card that was issued to me last year. The card has a XX/XX/2018 expiration date which seems in violation of Federal and Massachusetts law governing non-expiration of prepaid cards. I dialed the customer service number on the card - XXXX and got an automated system that informed the card was expired with a {$0.00} balance but left no information for further action/appeal.
|
| 10/03/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
On XX/XX/2021 I purchased 3 E-Gift cards on XXXX XXXX website through their third party XXXX I purchased cards in the amount of {$500.00}, {$250.00}, and {$25.00} immediately after purchasing these cards, i received an email stating that the cards could not be processed and that the transactions would be cancelled. None of the 3 transactions were cancelled and a total of {$750.00} was charged from my account.
|
| 01/03/2018 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
Hello I sold my XXXX gift card that was worth XXXX dollars to XXXX. They offered XXXX for it and I accepted.
I did this online XX/XX/XXXX. To date no word from them it just says pending. Its been 9 days of me waiting. So my gift card is useless now and they refuse to communicate with me.
They have my bank account information too and now Im worried. They took that gift card and now Im ignored.
Thank you
|
| 06/12/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
I bought a reloadit pack from Blackhawk network. I am trying to add {$500.00} from their website to XXXX of my netspend cards and both cards are coming up restricted on their end. I have a total of {$1500.00} worth of reloadit cards that I need to use to put money on my netspend card. Both companies are saying it 's the other. I just need this figures out I leave for a vacation at the end of the week.
|
| 11/27/2023 |
Yes |
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
Got a prepaid gift card from online XXXX as a rebate for buying certain amount, got the rebate several months after, now it expired in XX/XX/2023, asked for replacement card XX/XX/2023 but prepaidcenter refused to replace because it expired. I did not use the card at all. Called XXXX too and said to call card issuer. I thought california has a law on this prepaid card XXXX. Why they won't replace it.
|
| 10/01/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
This {$100.00} gift card was given to me for my birthday. The last two numbers of the 16 digit card are missing and the cvv is also missing. I was given this card on Thursday, XX/XX/2023. I have opened it today, XX/XX/2023, and tried to call and go to the giftcardmall to see how to replace this card. No prompts or customer support available by phone or online, except to claim it lost or stolen.
|
| 05/18/2018 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
|
|
I received a XXXX gift card for mother 's day in the amount of {$25.00} and when I went to use it there was a XXXX balance on it ... .I never used the card until I tried to use it today XX/XX/2018.. when I call the card company they said someone used XXXX on XXXX then XXXX on XXXX ... .I told them it wasnt me and they said I have to do a dispute resolution on it and it takes up to 90 days ....
|
| 01/26/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Advertising
- Confusing or misleading advertising about the card
|
|
Web |
|
|
XXXX has failed to pay out the XXXX gift card owed and has essentially STOLEN. On XXXX XXXX I traded my XXXX ( {$65.00} ) and XXXX ( {$49.00} ) gift cards in trade for an XXXX gift card. They gave a 2-3 day max and did not receive payment. They have sent an automatic reply twice. How do we allow companies like this to stay in business? Hundreds of others are being scammed too per reviews.
|
| 09/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had a virtual prepaid mastercard giftcard through XXXX ( card issued by XXXX ). They restricted what services I could use the card for. Specifically I wanted to use it to pay my water bill ( my water provider accepts credit cards with no extra fee ) and they kept declining the transaction. When I called the card issuer they said I could not use it for that and only for regular stores.
|
| 06/25/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
XXXX # XXXX.
Bought the Card in late XXXX. Visa gift card was compromised. On XX/XX/XXXX I got an email saying that a replacement card would be sent out within a maximum of 15 business days. It has now been 20 business days and I still have not received the replacement card. Their customer service is awful. Never do business with the black hawk network card carriers. Absolute crooks.
|
| 03/12/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Late or other fees
|
|
Web |
|
|
I filled a dispute case with Blackhawk network on XX/XX/2021 and in an email they told me the dispute would take no longer than 90 days. Its been well over that and Ive had to be without my money. They also stated in an email that an check was issued to my address already but when I called to follow up they told me the check wasnt even created yet. They just keep lying to me
|
| 11/17/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
My Prepaid Center emailed me an activation code for the Prepaid Mastercard I purchased ( {$200.00} ). However, for the past hour I receive the following message : Oops. There's an error on our side. Please try again soon.
I looked this up online and XXXX is filled with complaints about similar issues with this company. Many indicating the issue never gets resolved.
|
| 03/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I am having an issue with another prepaid visa gift card rebate. I am getting fraud alerts and am not allowed to spend my own money. This likely correlated to the velocity limit XXXX has put on their cards to combat manufacturing spending I have had this issue before CFPB complaint XXXX which I was able to be paid out via check after contacting XXXX XXXX XXXX XXXX.
|
| 02/08/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
XXXX is a scam!
This {$25.00} prepaid XXXX card was activated in XXXX and it expired in XXXX. all the funds were removed from the account when the card expired.
Even though I registered the card, there was no notification that the card would expire and they took no steps to try and resolve the issue.
I called and went to the website. Nobody was of any help.
|
| 06/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
A fraudulent charge of {$160.00} appeared, virtually wiping out all funds on the prepaid debit card.
The charge was by XXXX XXXX XXXX I have contacted XXXX XXXX, the card issuer, at least a dozen times and receive no refund to date. A direct complaint to XXXX XXXX, CEO of BlackHawk, has not produced any results.
As of 5 minutes ago, my money is still missing.
|
| 09/15/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
When trying to check the balance of my XXXX XXXX Gift card through XXXX the website does not offer a way to check the balance and when I call the number to check through the automated system it asks for the gift card number and PIN but there is no gift card PIN with this card. So I am unable to check the balance on this card without going into the restaurant.
|
| 10/25/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
The gift card was purchased on XX/XX/XXXX. The expiration on the card says XX/XX/XXXX. Gift card law states that gift cards are not supposed to expire in under XXXX years. I called the company giftcards.com and they transferred me twice and then hung up with no resolution. The value was not returned to the purchaser either and basically kept by the company.
|
| 12/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I had a balance of roughly {$2000.00} in my XXXX XXXX. The XXXX was suddenly closed several months back ; I have not been able to log into the XXXX XXXX for several months nor have I received any compensation for the balance that was there. I have attempted many times to contact XXXX customer service regarding the issue and they have not assisted me at all.
|
| 03/05/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Received a reward gift card for my birthday from my mother in law in XX/XX/XXXX. I had not attempted to use it/activate it until XX/XX/XXXX. I did not realize there was a valid through date on the card. It was only valued at {$21.00} because of expired monthly fees. I was even more shocked to find a {$15.00} to re-issue a new card with valid thru date.
|
| 08/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
On XX/XX/XXXX filed a written CARDHOLDER DISPUTE FORM with issuer for an unauthorized transaction in the amount of {$1.00}. Thereafter on XX/XX/XXXX, issuer responded saying that I will be refunded by mail with a new gift card in the amount of dispute. It is now nearly one month later and I still do not have the refund/new card. The case # is XXXX
|
| 11/18/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received a gift card as a gift. Instructions are to go to a website to get another gift card ( which is strange to begin with ). The company responded back multiple times stating the issue was resolved. It was not. Then they responded I needed to work it out with the retailer. They at no time offered a new card. They have no plans to resolve.
|
| 02/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I purchased {$30000.00} worth of {$1000.00} gift cards issued by Blackhawk Network Holding. After the purchase, Blackhawk Network Holdings limited how these gift cards can be used. They changed the terms AFTER my purchase. I tried to make a {$600.00} purchase at XXXX and the gift card declined. I would like a refund for the unused gift cards.
|
| 12/07/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Servicemember |
|
I was issued a prepaid card for {$100.00} from a rebate. The card was stolen and there were fraudulent charges. I reported it and was told they would send a replacement and refund the charges. I have not received the replacement card or the funds that were stolen. I called to follow up and still have not received the funds back to my account.
|
| 01/23/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Problem getting a working replacement card
|
|
Web |
|
|
I requested a new card with my previous address, was informed that my card was sent out on XX/XX/XXXX.
Was told it takes 5 to 10 business days.
Called in when I did not receive card, was told it was sent off on XX/XX/XXXX Today is the XX/XX/XXXXand still have not received card.
Please address this matter A.S.A.P.
Thank You XXXX XXXX
|
| 12/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I ordered 3 {$200.00} visa gift cards from XXXX on XX/XX/2022. I received the brown envelope ripped open on XX/XX/2022. All the gift cards were stolen during the transit. I immediately notified XXXX on the incident and was given case XXXX. They told me they would cancel the order and issue refund. On XX/XX/2022, my refund was declined.
|
| 05/14/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I received a {$50.00} gift card from my employer through MyPrepaidCenter.com. This card is extremely limited in the number of vendors it is accepted at. By the time I finally got around to using it the card had expired. I was charged a {$15.00} fee for a replacement. I feel that this fee is excessive for providing a replacement card.
|
| 04/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
Used XXXX card to purchase an e-gift card from XXXX XXXX XXXX XXXX XXXX XXXX XXXX etc ). XXXX XXXX XXXX uses the company XXXX ( Blackhawk ), a third party vendor to process/send e-gift cards, apparently for multiple US companies XXXX Despite valid recipient email address, no e-gift card was sent or processed, but XXXX charged.
|
| 06/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
XXXX now been over a week that i bought some Relodit Packs ( https : //www.XXXX ) from BlackHawk Networks ( http : //XXXX ) and have not been able to load them to my XXXX prepaid XXXX Card. I called Relodit Packs customer support daily and still have not been able to access my funds i have stored on their cards.
|
| 11/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
I have a prepaid card that was issued on XX/XX/2020. On both XX/XX/2020 and XX/XX/2020, I was charged a " monthly service fee '' of {$3.00}. I believe that charging such a fee on this prepaid card, especially so soon after issuance, is in violation of the federal CARD Act and/or N.Y. General Business Law 396-i.
|
| 09/19/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I tried using the card to make a purchase of {$1000.00} online. The card balance is {$1000.00} and is registered to me. The phone system or online methods of seeing and un-decling declined transactions is not existant. This is false advertising if not worse that you will not let me use my {$1000.00} online.
|
| 01/13/2017 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Managing, opening, or closing account
|
|
Web |
|
|
I have a Prepaid Visa Debit Card from Blackhawk Engagement Solutions, that Expired in XXXX 2016. The card still has a positive balance of {$7.00}. I contacted the merchant and they wanted to charge me $ XXXX to re-issue another card.
The Visa Card Number is : XXXX.
Valid thru : XX/XX/2016 CVC Code : XXXX
|
| 09/06/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Expiration Date :XX/XX/XXXX {$70.00} Contact # XXXX Called the company two times spoke to XXXX & XXXX on XX/XX/18 between XXXX - XXXX regards to reissuing this prepaid cards due to its expiration.
Both representatives rejected my request due to their policy which I believe goes against the Federal law.
|
| 04/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Servicemember |
|
I have a prepaid XXXX that has not been used but it is expired. It is within the five years of the expiration date of XX/XX/2020. The company, " XXXX '' refuses to speak to me about retrieving the money or replacing the card because it is expired. I need assistance with getting the funds from the card.
|
| 05/28/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
My prepaid debit account managed by Blackhawk Network was shut down XXXX months ago. I had $ XXXX on that prepaid card and it is locked. They told me that a check would be sent out, but it has been so long. Numerous phone calls have not been returned. Why are they holding onto my money for so long??
|
| 06/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Today on XX/XX/18 I purchased a {$50.00} e-gift card on XXXX XXXX website through XXXX. The company authorized the purchase, took my money, then pretended that I requested a refund and then never sent the card to my fathers email. Theyre now withholding my money and card from me.
XXXX XXXX : XXXX
|
| 09/09/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
Older American, Servicemember |
|
I received a {$10.00} prepaid XXXX from XXXX XXXX operated by XXXX. I had trouble using it. It expired in 2020. When I call or login they say the expiration is invalid so I can not view the history.
I never agreed to any terms of service with this card and I have no record of using the {$10.00}.
|
| 05/24/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Hello, I had an unauthurized charge on my prepaid gift card. HAve been going through the process with the company however they refuse to respond to my dispute or any phone calls anymore. They promised it would be reviewed within XXXX days and it has been XXXXmonths!
The company is Intellispend.
|
| 12/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I was gifted this prepaid card by XXXX XXXX on XX/XX/XXXX as compensation for a flight problem. It expired yesterday XX/XX/XXXX. Expiration XX/XX/XXXX. I asked the company-myprepaidcenter.com to reissue and they will not. I was told that in MA, I have 7 years to use the card. It's been 6 months.
|
| 04/20/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
This is my second complaint. My first ended up being Case number : XXXX. Blackhawk provided a weak partial response saying they were investigating over two weeks ago, and my money is still locked up. I can not access any funds in my account, and this has been the case for over XXXX months now.
|
| 08/07/2023 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
i XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX PHONE XXXX I XXXX XXXX XXXX : XXXX had cancelled transaction of amount {$28.00} Date : XX/XX/2023.
My Pre Paid Center will not release amount. It is now XX/XX/2023.
You cant talk to any employee at this card company.
Please help.
Thank you.
|
| 07/09/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
I was issued a pre-paid card from " XXXX XXXX XXXX '' when I applied for a credit line for a new set of tires. I received the card, but it expired before I was able to use it, I am unable to reach anyone that could issue me a new card. The company that issued the card was " XXXX XXXX XXXX ''.
|
| 12/21/2020 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I purchased a visa gift card for {$300.00} at the following location on XX/XX/2020 XXXX XXXX XXXX The order number is XXXX and my credit card was charged on XX/XX/2020 I called multiple times and was told that a gift card would be shipped out soon. However no card was shipped after 10 days.
|
| 09/22/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
PayPower has failed to provide credit. Case number XXXX states that Pay Power is waiting for proof of purchase, submitted proof of purchase along with this statement. Create a dispute on XXXX and still no resolution and it is XXXX. Pay Power card number is **************** exp date ; XXXX.
|
| 08/13/2023 |
No |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I have applied a gift card to my XXXX XXXX account. The only allow 1 payment card per transaction. So if you end up with a gift card that is under {$1.00} it's not able to be used. This is forced breakage.
You used to be able to combine gift cards or use a credit card with a gift card.
|
| 11/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
The gift card was issued XXXX this year and I discovered today it expired XX/XX/XXXX this year. {$140.00} was invalidated. According to CFPB gift card funds need to be available for 5 years ( https : XXXX ). I called the company and the answer is no replacement card will be issued.
|
| 09/02/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My tax refund was sent to Paypower on XX/XX/2015. I am unable to access my funds, despite almost 2 weeks of trying. I have provided them with all the necessary information for verification but their mysterious higher department has failed to give me access to my Federal Tax Refund.
|
| 08/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
The card is declined at both XXXX & XXXX which doesnt make any sense ( use as credit, no PIN number ). Plus, when using it online, it gets declined on almost every transaction. Doesnt matter the dollar amount or vendor. Then we must call in & get it unlocked every single time.
|
| 07/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
I have a prepaid XXXX Debit card from myprepaidcenter.com and issued by XXXX in the amount of {$75.00} which expired on XX/XX/22. I tried to use the card and was not able to due the expiration. I called the company and was told those funds are lost and can not be re-issued.
|
| 02/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received a gift card from my employer and registered the card. The card was used by someone and attempted to dispute the transactions. No action was taken by the card issuer and was told they will send me a form which I never received when I reported the issue 4 weeks ago
|
| 11/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
My card shows that funds do not expire. However, I have been charged a $ XXXX Post-Expiration Monthly Account Management Fee since the expiration date on the card until the funds have been completely depleted. THe company that held the funds for this card is XXXX
|
| 08/10/2020 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
|
|
My Thank You Visa gift card expired XX/XX/2019 before I used any of the $ XXXX balance.
I'm unable to reach an actual person at Myprepaidcenter.com & I'm being charged a monthly fee of {$3.00} leaving me with a balance of {$68.00} & no way to use the card.
|
| 09/22/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
i purchased the " reload '' pack and verified the amount the day of purchase.
I called to validate the amount loaded onto the card the next day and was told there was a XXXX balance.
I was a victim of fraud and the company claims to not be responsible.
|
| 05/16/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Older American |
|
Blackhawk XXXX gift card. An on-line merchant employee took card info during a purchase and attempted several transactions. XXXX succeeded ; XXXX XXXX XXXX for {$250.00}. Blackhawk says it was a valid transaction and refuses to return the money to me.
|
| 11/30/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I was gifted a {$200.00} card in XX/XX/. I attempted to use it for the first time on XX/XX/2023 and there was no balance. The money was stolen from the card.
Blackhawk Network refused to remedy the problem because I did not notify them in 60 days.
|
| 12/14/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
My XXXX in XXXX bought a vanilla gift card and after she left the shop, she found out that the card is expired and she returned back to the shop to refund or to replace the card and they treated her in an awful way and refused to refund her.
|
| 09/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I bought a prepaid scarlet card from XXXX on XX/XX/2022 and loaded it with XXXX $ and then found it is important to activate and get the money out. It can not be used to buy anything transfer money anywhere or use an atm to get cash out
|
| 12/20/2018 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
Servicemember |
|
On XX/XX/2018 I purchased a XXXX gift cards for my son 's XXXX present. I never received the card. I have strong reason to believe this is due to my United States XXXX Veteran status. There is no other reason to block the transaction.
|
| 10/24/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
They closed my card account and did n't give me a reason. Now they are going to charge me money to send me a check for the remaining balance. They have not presented any other way for me to receive the money without paying them a fee.
|
| 03/21/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
On XXXX XXXX, 2016 i loaded {$500.00} to my account ending in XXXX. My account has since been frozen, with no ability to use the card for debit transactions, no bill pay functions, no ability whatsoever to transfer money off the card.
|
| 07/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
Servicemember |
|
I received a prepaid online giftcard from Myprepaidcenter and the card expired in XX/XX/2023. I called to ask the company for a new card and my request was denied. I am now unable to use my funds and the company has pocketed my cash.
|
| 03/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I had an unauthorized charge on my account and have submitted the necessary information to the gift card company several times but they have not responded. Attached to this complaint is the form the company required me to fill out.
|
| 05/29/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Bought a visa gift card at grocery store issued by XXXX and distributed by the blackhawk network. It was fraudulently used at a XXXX despite a pin being set by me by a fraudster. Now they are refusing to send me a replacement card.
|
| 08/08/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
XXXX has discriminated against me by not letting me create online account also, Filed a dispute not providing any help for dispute, XXXX rep XXXX, states that it takes 90 days to resolve a dispute. Card number XXXX Exp XX/XX/XXXX
|
| 01/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Received this gift card for {$200.00}. Attempted to verify the balance on their website and by phone over 10 times - each time told there is an issue or to try again later. There is no further escalation option on their site.
|
| 12/10/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Unable to use funds on my visa gift card. Called customer service, the company representative reported that my funds were stolen. I spoke to 2 different people on the phone, unable to get a clear answer about my claim.
|
| 07/15/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
Tried to load my prepaid card using the reloadit pak on the website given and constant technical difficulties, customer support was terrible and they saying a refund is 30 days, i need my money as soon as possible.
|
| 08/29/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
I NOTIFIED PAYPOWER IN REGARDS TO A FRAUD/SCAM. THE COMPANY RECEIVED MY CARD NUMBER BECAUSE I WAS TOLD THAT IT WAS NEEDED INORDER TO PROCEED WITH A ORDER TO HAVE SOME PAPERS COMPLETED/TYPED AND PREPARED FOR SCHOOL.
|
| 11/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Contacted myprepaidcenter.com to get a replacement card that expired last year. The card was valued at {$84.00} as of XX/XX/21. When I found the card today it is now worth {$3.00} from fees to get it replaced.
|
| 10/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I lost my wallet back in XXXX which I lost all my cards. I lost XXXX on this card. I put in a dispute and this bank is not trying to give me my money back. I have been one the phone with them multiple times.
|
| 06/16/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Hi, I for visa prepaidcard from my prepaid center.com 4 card of each {$14.00}. It was not was not working I am trying to get this issue resolved from years back back but not got resolved. Please help on this
|
| 12/31/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I received a {$30.00} rebate card from myprepaidcenter.com on XX/XX/2019 and it had an expiration date of XX/XX/XXXX. I called the company on XX/XX/XXXX and they said the funds expire when the card expires.
|
| 06/29/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
XXXX prepaid card terminated service. They said they would send out checks with the remaining balance. I never received the check. I have called and they repeatedly tell me the check will arrive in 30 days.
|
| 05/06/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Company claims to have a way to extend the time frame in which the card can be used, but the website does not offer a means to do so and there is no way to do so by calling their customer service number.
|
| 02/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I had a prepaid card that had {$150.00} remaining on it, but it expired. When I called the company they said the balance goes away once the card reaches its expiration date. Pretty sure this is illegal.
|
| 05/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Why was I given a card in the mail after closing my account five years ago and why dose it say charges from New York when Ive never been there in my life Im not paying anything if thats what you want
|
| 09/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
Prepaid card was loaded with {$50.00} but once expired wouldn't renew making me out the money and the company XXXX the balance and keeping the funds. No different than theft and zero notice to use.
|
| 08/25/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
Blackhawk Network locked my reloadable debit card. Blackhawk Network locked my reloadable debit card, without cause, contact, or reason, immediately AFTER I loaded almost {$1000.00} to the account.
|
| 10/06/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
I have tried unsuccessfully to correct my date of birth on my PAYPOWER DEBIT VISA CARD and can not get the card company to make this change. My card will expire at the end of XXXX 2015.
|
| 01/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
My prepaid Visa card expired XX/XX/20 with {$150.00} on it. I've only had it 1 year.
I try calling but, there is no way to reach a live person.
The company is MyPrepaidCenter.com
|
| 08/24/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My card was closed by Blackhawk and they are taking their time getting the funds back to me. I have submitted all the docs that they need, yet it is taking them a long time.
|
| 02/01/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I sold my gift cards to XXXX who has left it in " in review '' status for 2 weeks. Emails, XXXX posts and XXXX posts have all gone unanswered. Offer number is XXXX.
|
| 11/10/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
im had XXXX on a prepaid card that expired on XX/XX/23, i asked the company to reissue me a new card, and they refused, stating that my XXXX was forfeited.
|
| 05/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I purchased this card and I kept on having issues using the card. Turns out that someone used my funds and registered the card under their own name.
|
| 08/29/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I submitted a case XXXX on XX/XX/22 to unlock my card for use. I followed up via phone a couple weeks later as well. My card is still locked.
|
| 06/22/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
My prepaid gift card from XXXX is consistently declined even though it shows a remaining balance of {$18.00}
|
| 10/30/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
myprepaidcenter.com declined a transaction before the card expired. Stole the {$100.00} balance I had left.
|
| 02/25/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
The card keeps getting blocked and is unusable. I did not agree to the terms and conditions of this card.
|
| 08/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
Servicemember |
|
My social and my mail to my mama house and been coming and I have a ftc check is supposed to be coming
|
| 05/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
Servicemember |
|
I need my money and all accounts back to this new account my others were all stolen and hacked thanks
|
| 02/04/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
Have not been able to reach a CS agent via phone not online/email. Can NOT access funds/balance!
|
| 08/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
Tried using XXXX XXXX XXXX XXXX card for the first time, it was declined 5 times.
|
| 10/19/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
My account was closed and I am still waiting for the company to send me my money.
|
| 08/27/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
They would not reissue my expired cards. Case # : XXXX and XXXX
|
| 09/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
I cant get into the online access of the account
|
| 04/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I have a purchases I did not make on the card.
|
| 10/15/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
|
|
I put money on a card and she took my money
|
| 04/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I'm having trouble getting my benefits
|
| 02/11/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 02/08/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
|
| 02/03/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 01/31/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 01/31/2024 |
Yes |
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American, Servicemember |
|
|
| 01/20/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/13/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 12/30/2023 |
Yes |
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
|
- Problem with a purchase or transfer
- Overcharged for a purchase or transfer you did make with the card
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 12/16/2023 |
Yes |
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 12/15/2023 |
Yes |
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
|
| 12/11/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 12/11/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 11/28/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 11/25/2023 |
Yes |
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Servicemember |
|
|
| 11/13/2023 |
Yes |
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Phone |
Servicemember |
|
|
| 11/04/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 10/27/2023 |
No |
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
Older American, Servicemember |
|
|
| 10/13/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
|
| 10/13/2023 |
Yes |
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 10/13/2023 |
No |
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 09/28/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 09/25/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Phone |
|
|
|
| 09/21/2023 |
No |
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
|
|
|
| 09/19/2023 |
No |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
|
| 09/11/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 08/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 08/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Phone |
|
|
|
| 08/01/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Referral |
|
|
|
| 07/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
Older American |
|
|
| 07/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
Servicemember |
|
|
| 07/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Referral |
|
|
|
| 07/07/2023 |
No |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
|
| 07/06/2023 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
|
| 07/05/2023 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 07/04/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 06/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Servicemember |
|
|
| 06/28/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
|
| 06/13/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 05/08/2023 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
- Trouble using the card
- Problem using the card to withdraw money from an ATM
|
|
Web |
|
|
|
| 05/06/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 05/01/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
|
| 04/29/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 04/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 04/17/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 04/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 03/13/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
|
| 02/27/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 02/17/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
|
| 02/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
|
| 02/15/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 02/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
|
| 01/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
|
| 01/10/2023 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
|
|
|
| 12/29/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Phone |
|
|
|
| 12/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 12/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 12/12/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Referral |
|
|
|
| 12/08/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 12/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 12/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
|
| 12/02/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 11/29/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 11/26/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 11/26/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 11/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 11/21/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Postal mail |
|
|
|
| 11/14/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Phone |
|
|
|
| 11/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to pay a bill
|
|
Web |
|
|
|
| 11/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
|
| 11/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
Older American |
|
|
| 10/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 10/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 10/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Phone |
|
|
|
| 10/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 09/29/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 09/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
|
| 09/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
|
| 09/17/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 09/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
|
| 09/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 09/06/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
|
| 08/30/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 08/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 08/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 07/28/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 07/13/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
|
|
|
| 07/08/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 07/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 06/29/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Referral |
|
|
|
| 06/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
|
| 06/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
|
|
|
| 06/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Don't want a card provided by your employer or the government
|
|
Phone |
|
|
|
| 06/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 04/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Phone |
|
|
|
| 04/18/2022 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 04/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 04/14/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 04/10/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
Older American |
|
|
| 03/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/13/2022 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 02/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 01/20/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 12/18/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 12/12/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 11/10/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 11/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Phone |
|
|
|
| 09/03/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 08/05/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 07/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 07/04/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 07/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
|
| 06/18/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 06/04/2021 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Phone |
Older American, Servicemember |
|
|
| 06/04/2021 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Phone |
Older American, Servicemember |
|
|
| 05/29/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 05/25/2021 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 04/26/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 03/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 03/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 03/03/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 02/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 02/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Phone |
Older American |
|
|
| 02/13/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 02/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Phone |
Older American |
|
|
| 01/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Overdraft, savings, or rewards features
|
|
Web |
|
|
|
| 12/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 12/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 11/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
|
|
|
| 08/24/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 08/06/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 07/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
|
| 06/24/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Problem getting a working replacement card
|
|
Web |
|
|
|
| 06/14/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 05/05/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 04/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 04/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 04/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 04/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 04/09/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 04/08/2020 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 04/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 03/12/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 01/31/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 12/31/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
Older American, Servicemember |
|
|
| 12/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 12/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 11/20/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
|
| 11/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 11/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 11/07/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 11/03/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 09/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 08/31/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 08/18/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 07/18/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Phone |
|
|
|
| 07/03/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
|
| 07/01/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 06/28/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
|
| 06/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 05/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 05/09/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Phone |
|
|
|
| 05/09/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 04/29/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 04/26/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 01/23/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/18/2019 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Web |
|
|
|
| 01/17/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 01/10/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 12/30/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 12/07/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Phone |
|
|
|
| 11/09/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 11/06/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 10/28/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 10/26/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Advertising
- Changes in terms from what was offered or advertised
|
|
Web |
|
|
|
| 10/23/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
|
| 10/11/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 09/29/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 09/26/2018 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Advertising
- Changes in terms from what was offered or advertised
|
|
Web |
Servicemember |
|
|
| 07/20/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 07/03/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Phone |
|
|
|
| 06/12/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting a working replacement card
|
|
Web |
|
|
|
| 05/16/2018 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 05/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 05/10/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
|
| 05/10/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
|
| 04/07/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 03/28/2018 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 02/04/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 01/30/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 12/20/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 12/08/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 11/24/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Referral |
|
|
|
| 11/11/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 10/20/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 09/13/2017 |
Yes |
- Credit card or prepaid card
- Gift card
|
|
|
Web |
|
|
|
| 09/11/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 08/07/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 07/25/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 07/16/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 07/02/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 05/29/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 05/03/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 04/20/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 03/27/2017 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Postal mail |
|
|
|
| 03/21/2017 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
|
| 03/08/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Overdraft, savings or rewards features
|
|
Web |
|
|
|
| 02/22/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 02/16/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 02/04/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Advertising, marketing or disclosures
|
|
Web |
|
|
|
| 02/01/2017 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 02/01/2017 |
Yes |
- Prepaid card
- Other special purpose card
|
|
|
Web |
|
|
|
| 01/26/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 01/26/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 01/25/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Fax |
|
|
|
| 01/24/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 01/10/2017 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Referral |
|
|
|
| 01/09/2017 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 01/07/2017 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 12/22/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Older American |
|
|
| 12/19/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 12/12/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Managing, opening, or closing account
|
|
Web |
Older American, Servicemember |
|
|
| 12/06/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
|
|
|
| 11/17/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 10/13/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 10/12/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 10/07/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Phone |
Older American |
|
|
| 10/05/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
|
| 09/22/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Phone |
|
|
|
| 09/08/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 09/01/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 08/19/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 08/04/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 08/03/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 08/01/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 07/12/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 07/01/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 06/30/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 06/28/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 06/20/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 06/11/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
|
| 05/28/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 05/27/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 05/12/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 05/02/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 05/02/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 04/17/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
Servicemember |
|
|
| 04/04/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 03/14/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 03/02/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 03/02/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 03/02/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 02/02/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Referral |
|
|
|
| 01/26/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
Older American, Servicemember |
|
|
| 01/12/2016 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Postal mail |
|
|
|
| 01/11/2016 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
|
| 01/07/2016 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Referral |
Servicemember |
|
|
| 12/30/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 12/21/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
|
|
|
| 12/09/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 12/08/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Referral |
|
|
|
| 12/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 11/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 11/06/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 11/05/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/19/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 10/11/2015 |
Yes |
|
|
|
Web |
|
|
|
| 09/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 09/17/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 09/16/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 09/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 09/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 09/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 09/03/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 09/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 08/17/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 08/06/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 07/30/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 07/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 07/23/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 07/22/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 07/09/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 07/07/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
|
|
|
| 06/29/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 06/07/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
Older American |
|
|
| 06/01/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 05/26/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Referral |
|
|
|
| 05/14/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 05/07/2015 |
Yes |
- Prepaid card
- Other special purpose card
|
- Unauthorized transactions/trans. issues
|
|
Referral |
|
|
|
| 05/05/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Referral |
|
|
|
| 05/01/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
|
|
|
| 04/30/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 04/28/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 03/31/2015 |
Yes |
|
- Unsolicited issuance of credit card
|
|
Web |
|
|
|
| 03/27/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
Older American, Servicemember |
|
|
| 03/25/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Advertising, marketing or disclosures
|
|
Web |
|
|
|
| 03/24/2015 |
Yes |
|
- Unsolicited issuance of credit card
|
|
Phone |
|
|
|
| 03/20/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 03/18/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Phone |
Older American |
|
|
| 03/17/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 03/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 03/10/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
|
| 03/07/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 03/05/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
|
|
|
| 03/05/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 03/02/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 02/26/2015 |
Yes |
|
|
|
Referral |
|
|
|
| 02/23/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
|
| 02/20/2015 |
Yes |
- Prepaid card
- Mobile wallet
|
|
|
Web |
|
|
|
| 02/18/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Referral |
|
|
|
| 02/14/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
|
|
|
| 02/13/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|
| 02/13/2015 |
Yes |
- Debt collection
- I do not know
|
- Taking/threatening an illegal action
- Threatened arrest/jail if do not pay
|
|
Web |
|
|
|
| 02/09/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 02/08/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 02/07/2015 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
Servicemember |
|
|
| 02/06/2015 |
Yes |
- Debt collection
- Payday loan
|
- Taking/threatening an illegal action
- Threatened arrest/jail if do not pay
|
|
Web |
|
|
|
| 02/04/2015 |
Yes |
- Prepaid card
- Gift or merchant card
|
- Unauthorized transactions/trans. issues
|
|
Referral |
|
|
|
| 02/03/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/01/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
|
| 01/26/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 01/21/2015 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 12/15/2014 |
Yes |
- Prepaid card
- General purpose card
|
|
|
Web |
|
|
|
| 11/20/2014 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Referral |
|
|
|
| 11/18/2014 |
Yes |
- Prepaid card
- Other special purpose card
|
|
|
Web |
|
|
|
| 11/17/2014 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
|
Web |
|
|
|
| 11/09/2014 |
Yes |
- Prepaid card
- Gift or merchant card
|
|
|
Web |
|
|
|
| 11/05/2014 |
Yes |
- Prepaid card
- General purpose card
|
- Managing, opening, or closing account
|
|
Postal mail |
Servicemember |
|
|
| 09/18/2014 |
Yes |
- Prepaid card
- ID prepaid card
|
- Managing, opening, or closing account
|
|
Web |
|
|
|