Bitstamp USA, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/03/2023 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Money was not available when promised
  • XXXXX
 Web
USD sent from XXXX XXXX to Bitstamp for XXXX trading. Website : https : //www.bitstamp.net/ Contact details : XXXX XXXX There were several successful transactions before XXXX XX/XX/2023. Since XXXX XX/XX/2023 my USD XXXX XXXX has not been released or allocated to my Bitstamp XXXX XXXX account. I have followed up with support since I saw my funds not clearing in my account, but they kept on indicating that it takes 3 - 5 business days to clear. ( In the past the funds cleared the same day, always ). After 5 business days, I kept on following up and they did not have an answer for this, just kept on saying they were investigating the matter. ( Ticket number : XXXX ) Then my ticket was referred to complaints. Eventually, complaints confirmed that it is their normal XXXX policy and they can not divulge any further information. This has been the answer for the past 2 weeks now. When I follow up now, there is no answer and my money is nowhere to be found. The support and Complaints department is keeping quiet and I fear the worst now. Please assist me with this. Their contact numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
11/20/2023 No
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Fraud or scam
  • XXXXX
 Web
USD XXXX XXXX was sent from XXXX XXXX to Bitstamp for XXXX XXXX. Since XXXX XX/XX/2023 my USD XXXX XXXX has not been released or allocated to my Bitstamp XXXX XXXX account. I have followed up with support since I saw my funds not clearing in my account, but they kept on indicating that it takes 3 - 5 business days to clear. ( In the past the funds cleared the same day, always ). After 5 business days, I kept on following up and they did not have an answer for this, just kept on saying they were investigating the matter. ( Ticket number : XXXX ) Then my ticket was referred to complaints. Eventually, complaints confirmed that it is their normal XXXX policy and they can not divulge any further information. This has been the answer for the past 6 weeks now. When I follow up now, there is no answer and my money is nowhere to be found. The support and Complaints department is keeping quiet and I fear the worst now. Please assist me with this.
12/17/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • NY
  • 11230
 Web
Hi, i was scammed by a XXXX XXXX supposedly living in XXXX XXXX, yes she was real i XXXX her to make sure of that before i started investing with her. Now in actuality it didn't seem like i was investing my money with her. She introduced me to an app that if you look up is a legit app called XXXX. The app is a real legit app, but the link she sent me was to an app that looked just like it. So that app i was actually on was a fraudulent app. It had customer service and everything. It was all quite a good scam. I ended up sending my money to my wallet in bitstamp and through that i would send it to the Wallet id in the app. You guys shut my account down and i have no access to it anymore! no reason was given for this either. I want my account reinstated so i can show you those transactions as well. This is totally illegal : not allowing me the proof I need to reveal transactions that show the carelessness of the bitstamp company.
11/08/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other transaction problem
  • NJ
  • 07013
 Web
I have an open account with Bitstamp.net and went thru their verification process in XXXX and was approved-I performed several transactions in XXXX but on XXXX XXXX, i tried to deposit more funds and the website said deposits are not available. I contacted them several times to no avail. When i tried to withdraw funds, I received the same message. For over a week, I have been calling and sending emails daily to no avail. As they have a corp address in NY, i filed a complaint with the Dept of Banking in NY and today was referred to this site
12/19/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Money was not available when promised
  • CO
  • 80016
 Web
I deposited {$52000.00} into bitstamp with the intent of purchasing crypto currency. I submitted their verification on XX/XX/14 and since then my account funds have been locked. I can not buy crypto currency nor can I withdraw my funds. I have done nothing beyond depositing the funds and proceeding with their verification. It has been over a month that this has been going on and I need my funds back. Thank you.
07/05/2023 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • XXXXX
 Web
Commencing on or about XXXX XXXX XXXX, I fell victim to two multi-layered scam operations run by XXXX XXXX which involved me making deposits for a total amount of {$680000.00} from my Bit2Bit XXXX account to Bitstamp at the instructions of the scammers.
03/29/2023 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NJ
  • 08050
 Phone
02/07/2023 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • TX
  • 77042
 Web