| 10/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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Company I'm alleging these claims against : Website ( s ) : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX On XX/XX/XXXX, my XXXX credit cards were fraudulently utilized for unauthorized purchases on XXXX. The fraudulent transaction amounts were for {$250.00}, for XXXX total transactions.
On XX/XX/XXXX, I had gotten a flood of notifications regarding charges for {$250.00} on XXXX XXXX, relentlessly until the line of credit I had was depleted. I received zero form of correspondence/emails/or any sort of details whatsoever from the retailer. Only a large list of transactions, for an amount as well as charges I had no knowledge, approval, or authorization for.
I reached out to XXXX XXXX, and my card provider XXXX, to inform them of the fraudulent and unauthorized activity. XXXX solely has a slow-response customer service email, and within minutes of the fraudulent charges starting, I called XXXX immediately to convey the details of the incident. They informed me that nothing could be done regarding the charges until they had posted. I reached out to XXXX customer service via email. Zero response in a timely manner, with no guidance/support/or assistance in the matter.
The charges begun posting within XXXX of the initial charges, and immediately I relayed over the details to XXXX, which included the full card details, and transaction details for the posted charges. They informed me that given the frequent communication we had regarding the matter, that if I provided all the pertinent details related to the situation, that they would be able to complete the chargebacks for me, in mass quantity.
Yet in regards to the fraudulent and unauthorized charges, I had zero point of reference for the retailer outside of the card details to reference these charges. I had no order confirmation, emails, any sort of correspondence to identify the transactions with detail for the retailer.
After a nearly XXXX month ordeal, XXXX has notified me that the investigation has been ruled against me, and that nothing can be done. They have a clause in their service contract agreement when signing up that indicates that any charges that can not be chargedback to merchant fall under the burden of the consumer.
I filed a BBB claim with the retailer, XXXX XXXX, but they failed to relinquish any pertinent data related to the mater, citing privacy concerns, and guided me to contact the financial instiution I utilized.
With XXXX, I notified them within minutes of seeing the fraudulent transactions. I emphasized the urgency needed to address this matter, as the retailer has a tendency to ship promptly, and that once the product was delivered, the likelihood of retrieving the funds or product would be unlikely. I had several phone calls, zoom calls, emails with their dispute teams. Informed them that it wasn't a personal breach of any of my devices. I extensively provided them with all the information I could. Yet XXXX months later, they failed to come back with anything of substance.
XXXX did NOT share any details of their alleged " investigation. '' They were NOT able to figure out where the product was shipped to as it relates to the fraudulent charges. They were NOT able to get any information out of the retailer. They did very little to nothing, simply as a means to wipe their hands clean and absolve themselves of this issue, which is absurd given that my account was a line of credit based account, with virtual credit cards.
When my account was initially created, as were others, XXXX set up each user to purchase without XXXX enabled, which is a form of 2-factor authentication on each purchase. So what this means is, if someone has all the card information, they can effectively buy anything regardless of address, with no added security or verification throughout the purchasing process. You have to specifically request that feature to be added, it is absent by default for all users.
Since the incident took place, they have since unilaterally required XXXX for all users moving forward, and have additionally shut-down my account as they deem it risky.
I've begged and pleaded for a chance to speak with the dispute team or someone high up for an in-depth explanation on what their investigation uncovered, but they haven't responded to my requests, no matter how many times I've asked.
They charged me in FULL for the balance owed for the fraudulent charges, provided zero investigative details, and left me out to endure all the consequences of this unpleasant incident.
Ever since their verdict, I have uncovered who the criminal behind all the stolen cards, fraudulent purchases were, and relayed those details over to them. ZERO response or acknowledgement. I have since submitted a XXXX complaint with the FBI against the suspect.
XXXX charges, for XXXX, totalling {$20000.00}. Those were all fraudulent charges, and despite the mountain of evidence I provided XXXX promptly, they failed to take proper action, and were grossly negligent in addresssing the matter.
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| 07/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
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- Problem with customer service
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Web |
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I am making this complaint regarding Bill.com. I set up an account with bill.com last year ( 2021 ) to receive my housing is key ( rental relief ) payment. Despite some headaches using their service, I received the check finally but it was supposed to be via direct deposit. They ended up sending me a check since my bank account was added fast enough. This time around though they changed their policy without notice so I am forced to receive a check instead. Almost 2 weeks ago I attempted to sign into my bill.com account since I had just gotten an email from them and notification on XXXX stating that the money was disbursed/paid to bill.com. Bill.com is the middle man that is supposed to pay us housing is key rental relief participators and it should be done in the time frame specified on their site as to avoid eviction and settle landlord debt. Anyway.. I tried to sign into my bill.com account so that I can add my mailing address & new phone # to receive my check to but it wont let me sign in because it is trying to send a code to my old phone # that is already disconnected so I do not have service on that old # since changing my phone # with my phone carrier recently. I was promoted to fill out a verification form on bill.com which asks me to upload a photo of the front & back of my ID as well as 2 most recent bank statements in order to update the phone # on my account. I uploaded both of those things on XX/XX/XXXX which was 12 days ago. I have PROOF that I uploaded it on that date 12 days ago. On bill.coms website & via email, it says that review updates will be sent within 4 business HOURS. It has been 12 days! Since then, I have filled out the form 2 more times for a total of 3 times verifying my info and it still has not been reviewed and NO updates have been given even though it is way past the time specified on the site! I have uploaded the documents for a 2ND time test day and then AGAIN today. Nobody is responding to my verifications. They do not have a phone # that I can call because the phone # that they do have is only for people calling particular extensions and they do not provide support since of course they dont want to actually have to help people that they owe money to while theyre collecting interest on it and holding it even though these are govt funds. To make the issue even worse, I started a live chat on their website hoping a support agent can review the documents that I submitted forever ago and let me know why they havent already been submitted. The chat agents abruptly ended the chats TWELVE TIMES. I have it documented and screenshotted how many times it was ended. This caused me to have to repeat myself so many times! Because obviously the chat agents arent reading my previous msgs since being cut off. I was in live chat for hours just because I needed to find out why my documents werent being reviewed and bring that their attention since it does say only 4 hours for an update! It takes 30 seconds to look at an ID and bank statement to match the name on someones bill.com account! This is absurd. I can not sign into my account because they arent reviewing the documents that they claim theyll have reviewed within 4 hours according to their website! Therefore I can not receive my funds because I cant add my new # to my account which means I also cant add my mailing address to my account which means I cant receive the money that was sent in my name because of bill.com not doing their jobs! The account is inaccessible and they couldnt care less about reviewing documents. The same type of complaints are all over different online forums but yet they still havent done better. You can not say this will be updated in 4 business hours if its going to be over a week and also zero support! Theres already NO phone # I can call and NO email address. What the heck?! Someone needs to call me NOW! ( XXXX ) XXXX. The OLD # on my bill.com account is ( XXXX ) XXXX. The # that I need to REPLACE it with is my current phone # which is ( XXXX ) XXXX. The email thats attached the my bill.com account is XXXX XXXX
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| 01/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Confusing or missing disclosures
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Web |
Older American |
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I had a tenant who applied for XXXX XXXX XXXX to avoid being evicted. After a long battle the XXXXXXXX XXXX XXXX approved his application. The XXXX XXXX XXXX utilizes XXXX to send payments. I had provided all documents and passed verifications with the XXXXXXXX XXXX XXXX, hence why they issued the payment. I got an email from XXXX saying I had been paid and to enter my personal information. I did that and the payment processed. It was for a later date then i thought so I was on chat with support which took forever. I was kind of playing around seeing what XXXX was about. Not doing any transactions. I added my other bank. I was getting very misleading information from the chat support and it wasnt making sense, They werent answering my questions and at one point XXXX XXXX just refused to respond. I lost my trust in this company I went and removed my bank, I asked for my personal information to be removed after the payment was made. No response. I get an email from their Risk Operations via email XXXX asking for personal information to be sent. It was information on the account that I had already disconnected from their platform and made no transaction with. I repeatedly asked why, that account isnt on XXXX. It violates Banking Privacy Laws. I was not comfortable providing information to this company. I had no choice but to make an account to get the payment so that a family would not be on the streets. They blocked the already verified payment and used that as leverage to force me to give them information on an account they had to legal right to ask about. It was say no and my tenant was evicted or comply and they send the payment. I did comply and they released the payment. I asked for names, department contacts, they would not answer any question that would give me an opportunity to inquire about their practices. I feel my right have been violated, and banking privacy laws were violated
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| 09/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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My company XXXX XXXX, entered into an agreement with Bill.com, sometime in XXXX 2022 Bill.com to ACH and or transfer money from my customers bank accounts to my business bank electronically through Bill.com 's network. On or about the XXXX/XXXX/2022 Bill.com stop transferring money to our bank account. We call and call send them emails and only received vague bot email replies. On XX/XX/2022 Bill.com sent us an email claiming they deposited some {$3400.00} to our XXXX account on XX/XX/2022 We never received these monies. After emailing XXXX on XX/XX/2022 notifying them that we were filing a complaint against them with the California Attorney 's General office of consumer affairs. We received an email from Bill.com on XXXX/XXXX/222 claiming that our company was a RISK and they were ceasing conducting business with us. This is fraud, all communication with them claiming they deposited our money were purely untruths and lies. They also claim that transactions we had in processing with them currently will be void. I want your agency to investigate this company Bill.com thoroughly. We found that the XXXX had over 150 complaints about this company with similar matters. 100 's of reviews online shows the the company commits ramped fraud and treats it customers badly. Please, please do the what is right, investigate this company. We still have not been told where is our {$34000.00} We would like our money. Also they locked us out from the portal we paid subscriptions fees for on their network. We can not see any transactions or email they sent to us or we send to them. This company also do not have phone numbers where representatives can be reached. The only way to reached them is by email of which they respond with bots mostly. XXXX XXXX is a merchant services provider.
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| 08/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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My employer has forced me to use Bill.com for direct deposit of funds. Bill.com was linked to XXXX checking account. The XXXX checking account was closed.
Bill.com would not provide prof of the funds being returned from XXXX XXXX. Trying to work with my employer to re-issue payment has failed.
Following Bill.com customer service instructions to link XXXX to Bill.com have sadly been incomplete ; leaving out the fact once a new account has been verified, the member has to go in and archive the closed account. Then the newly linked account activate the new account by sliding a selector to an ON position making the new linked account the default for in and out transfers.
Im totally baffled in their lack communication and instruction. A second paycheck this week lost into oblivion.
I want the funds owed to me plus penalties. California I am entitled to 3x {$65.00} ( {$190.00} ) for XXXX lip service, failure to provide transaction numbers of funds being returned from XXXX XXXX. Purposely misleading me, stating its some other entities problem but not theirs.
XX/XX/2019 Payment {$65.00} x 3 = {$190.00} XX/XX/2019 Payment {$65.00} Both are lost. Ive been told I receive a check in the mail but now find them to be utterly untrustworthy.
I need the lost funds plus penalties issued to me electronically to the linked XXXX account within 10 days or I shall be forced to file in small claims court.
The forced arbitration clause is not valid for you have not provided an opt-out method. California has struck down forced arbitration the does not allow for a person to opt-out.
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| 07/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Just this month, Bill.com, a platform that processes accounts payable items, started sending misleading marketing emails to our vendors suggesting, incorrectly, that the vendors needed to create a Bill.com account in order to be paid. Not only is this incorrect, these communications violate Bill.com 's Terms of Service and Privacy Notice. Bill.com collects a " Payment Notice Email, '' and the Bill.com user interface claims that they will contact the vendor with a notice that payment is on the way. The offending emails that they send, however, incorrectly suggest that the vendor needs to " Choose where to receive '' the payment, and the email then provides a link for the vendor to create a Bill.com account. Although the email states in smaller text that the vendor will be paid regardless, this has caused confusion for several of our vendors.
It took a week of me contacting Bill.com through their customer service portal to finally speak to a customer service representative about this. Even then, she could offer no way to opt out of these communications, nor could she point to a provision of the Terms of Service or Privacy Notice that allow this type of communication.
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| 01/19/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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My name is XXXX XXXX. Owner of XXXX XXXX XXXX XXXX, XXXX.
On XX/XX/22, Bill.com sent a business payment scheduled by their Client, XXXX, XXXX, XXXX XXXX XXXX to XXXX and XXXX XXXX, XXXX to an incorrect personal account number.
Upon multiple request, Bill.com still have not resolved this issue. I have been legally counseled on this matter and was advised that Bill.com has to dispute there transaction with he receiving Bank ( XXXX XXXX XXXX ).
This has been a HORRIFIC CUSTOMER EXPERIENCE with Bill.com and XXXX XXXX XXXX. Each financial institution has been pointing figures at each other for over 6 months with no resolution to have funds deposited into the account for XXXX XXXX XXXX. I have been humiliated by both financial institutions customer service representatives and managers when attempting to get assistance on multiple occasions.
This matter has caused me Emotional Stress, Financial Issues & Damage to Business Practices.
With over 6 months pleading with both financial institutions for this matter to be corrected, Personally, I have been bullied verbally and belittled mentally.
We are victims!
I never felt so small and powerless!
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| 10/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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We use bill.com to process International Vendor payments.
Bill.com changed the payment currency for a number of our foreign vendors from USD to XXXX without our consent or permission.
The result is a number of our vendors were paid less than expected for their monthly contractual payments.
Bill.com did not reach out to us to seek our permission- we were told these changes were part of a 'product update ' In addition, bill.com has been offering deceptive financial offerings to our vendors ( 2000 plus ) to choose their local currency for payment. The exchange rates are not disclosed to us or our vendors and these rates are far less than those offered by local banks/financial institutions. The end result is our vendors are paid less than expected and as an organization- ( out of goodwill ), we make up the difference.
We have repeatedly requested bill.com to stop these deceptive marketing/financial practices but they have ignored our requests.
Thank you in advance and please reach out to me if you have any questions or need any additional information - Best, XXXX XXXX XXXX XXXX XXXX
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| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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Hello, I am contacting you about a granted deposit that I did not receive from XXXX. It was sent to me by the company XXXX XXXX Also known as XXXX XXXX XXXX on XX/XX/2023, To my XXXX account XXXX. XXXX has managed to close my account without any further explanation with a balance of {$5000.00} attached to it. I had several cases opened regarding the delay of my deposit. At first, I was told to wait until the XXXX, and then I was told the XXXX. Now, as of today, I can't log in to my account as if it doesn't exist. I received an email stating that my case ID was updated, but now I can't even log in to my account, and I believe they have canceled it. Attached below are the documents stating a delay in the payment as well as the case ID number regarding the payment delay. This was the last email that I received from XXXX but I am unable to login to the account to view the message because they closed it.
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| 01/23/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I had a Business Checking account with XXXX, who on XX/XX/2022 suddenly terminated my account. I immediately reached out to customer support, and was notified by XXXX on XX/XX/XXXX that they had discontinued their Credit Builder service. As such, they would return my funds ( {$120.00} ) within XXXX weeks.
On XX/XX/XXXX I reached out again, having not received my funds and being unable to withdraw them manually. XXXX assured me my funds would be transferred within 57 business days to my linked checking account.
As of XX/XX/XXXX, it is now 2 weeks since that last contact and more than a month since the first, my funds are still frozen, I am unable to withdraw them manually, and my Debit Card has also been canceled. I am locked out of my account, unable to access my money, and being lied to repeatedly.
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| 05/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I started an account with Bill.com XX/XX/ 2022 because you can receive and send instant payments in all types as of XX/XX//2022 Bill.com is hold {$9800.00} of my deposited funds and will not give me reason. Also there wasnt nothing instant because here we are 5 days later with no payment..and I am expecting other deposits totaling over {$20000.00} usd. They should not be able to hold without explanation
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| 06/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
Servicemember |
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On XX/XX/22 Bill.com shut down my account due to " verification issues '' I have sent them pictures of my passport, drivers license, checking account ect. They chose to do this the day before a XXXX deposit was scheduled to be deposited into my account from a customer. They are advising me that my account is " closed and canceled '' and that I will not get my XXXX payment.
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| 03/12/2021 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
Older American, Servicemember |
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There are frequent withdrawals from my checking account from an entity called bill.com, using various prefixes before the company name, such as :XX/XX/XXXX, XXXX, XX/XX/XXXX.
I have no idea what these charges are but they come frequently. I have tried, many times, to communicate with this company but they make it impossible to communicate with them.
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| 09/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
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- Problem with customer service
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Web |
Servicemember |
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Recieved COVID-19 renters assistance from a property i rented out and the State of CA sent the money through the service XXXX, they quickly shut my bank account down after providing the required information and emptied my bank account.
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| 05/31/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
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Web |
Servicemember |
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| 10/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Other problem
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Web |
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| 02/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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| 05/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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